CONTACT US FAQ BECOME AN OPERATOR CAREERS RESOURCE CENTRE FRANÇAIS Vehicle Services About Jiffy Lube Air Miles HOME PRIVACY POLICY Privacy Policy This Privacy Policy applies to Personal Information that Jiffy Lube International, Inc. ("Company"), obtains from you as a result of making www.jiffylube.ca available to you. The website applies to Canada only and may not apply for other locations. Products of the Company and its affiliates advertised on this site may not be available outside of Canada or in all regions of Canada. Please read this Privacy Policy and familiarize yourself with our privacy practices. If you do not agree with this Privacy Policy, you should not provide your Personal Information to Company or use this Company Website. On your journey around other Company websites, please check the privacy policies of each website and program, and do not assume that this Privacy Policy applies to all Company websites. Collection and Use of Personal Information We may collect and use personal information (including name, address, telephone number and email) in order to: • respond to queries or requests submitted by you • process orders or applications submitted by you • administer or otherwise carry out our obligations in relation to any agreement you have with us • anticipate and resolve problems with any goods or services supplied to you Transfer of Personal Information Outside of Canada As part of the products or services offered to you through our Website, the information you provide to us may be transferred to countries outside of Canada. For example, this may happen if any of our servers are located outside of the Canada or one of our service providers is located outside of Canada. These countries may not have similar data protection laws to Canada. If we transfer your information outside of Canada in this way, we will take steps to ensure that your privacy rights continue to be protected. If you use our services while you are outside Canada, your information may be transferred outside Canada in order to provide you with those services. Cookies The Jiffylube.ca Website uses cookies. A cookie is a small text file that we send to your internet browser so that we are able to recognize your browser when you return. Cookies can collect data on the use of the website such as which pages are visited and the duration of a user session. When you use the website, the cookie sends data to Company. For further information on Company's use of cookies, including how to reject or block some or all cookies, please visit: http://www.shell.com/cookie-policy.html. Third Party Access to Your Information Any Personal Information may be supplied or transferred to Company Affiliates or to third parties, such as in the following, non-exclusive list of situations: • As required by law, such as to comply with a subpoena or similar legal process; • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; • With our trusted service providers who work on our behalf to provide us services, have agreed to adhere to the rules set forth in this Privacy Policy, and do not have an independent use of the information we disclose to them; • When you opt-in to receive offers from Company Affiliates or third parties. Use of Your Information Submitted to Other Applications or Websites We cannot be responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our website or you linked to our website from a third party website. We recommend that you check the privacy policy of each site you visit that site's owner or operator if you have any questions or concerns. Sharing Content Through Social Media, Chat Rooms, or Feedback Forums If you choose to share content through social media such as LinkedIn, Facebook and/or Twitter, your personal data will also be visible to all the visitors of your personal webpage on LinkedIn, Facebook and/or Twitter. On the use of such social media websites only the terms and conditions (including the privacy policy) of the social media website apply. Company is not responsible for the processing of personal data or the privacy policy of such social media websites, and this Privacy Policy is therefore not applicable. If at any time this Website offers any chat rooms, notice board facilities, newsgroups, or feedback forum facilities, we may collect the information that you disclose. Such information will be used in accordance with this Privacy Policy. Please note that we cannot be responsible for other parties' use of the personal information which you make available to such third parties through any chat room, notice board, newsgroup, or feedback forum facilities on this Website. Please be careful about what Personal Information you disclose in this way. Data Retention Policy and Managing Your Information We will retain Personal Information for as long as you are a customer and/or use the jiffylube.ca Website. Upon the termination of your relationship as a customer, Company will dispose of and not retain any Personal Information. If at any time you would like us to delete Personal Information that you have provided Company, please contact us via us via email at customerservice@jiffylube.com. We will delete such information within a reasonable time. [Please note that some or all Personal Information may be required in order for the jiffylube.ca Website to function properly for your use.] Children Company and our trusted service providers who work on our behalf to provide the jiffylube.ca website do not knowingly solicit data from or market to children under the age of 13. If you are under the age of 13, please do not send us your Personal Information, such as your name, address, email address, or telephone number. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without the parent or guardian's consent, please contact us via email at customerservice@jiffylube.com. We will delete such information within a reasonable time. Accuracy of Information We aim to keep our information about you as accurate as possible. If you would like to review or change any Personal Information, please contact us via email at customerservice@jiffylube.com. Security We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain, and we will update these measures, if appropriate, as new technology becomes available. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. Changes to this Privacy Policy This Privacy Policy may be updated from time to time for any reason. If we make any substantial changes to this Privacy Policy, including but not limited to the way in which we use your Personal Information, we will post the changes on this page and will do our best to notify you of any such changes. You are advised to consult this Privacy Policy regularly for any changes. Your Consent By providing information to us [or using the jiffylube.ca Website], you are consenting to our processing of Personal Information as set forth in this Privacy Policy now and as amended by us and according to the locally applicable privacy standards. Contact Us If you have any questions regarding our Privacy Policy or about our use of service providers outside of Canada, please contact us via email at customerservice@jiffylube.com. Effective Date April 1, 2018 Jiffy Lube®, the pioneer of the oil change industry, delivers experience in vehicle maintenance. Jiffy Lube, the Jiffy Lube design mark and Jiffy Lube Signature Service are registered trademarks of Jiffy Lube International, Inc. Jiffy Lube service centres are owned and operated by independent operators. ©2021 Jiffy Lube® International, Inc. Privacy Policy Terms of Use Cookie Policy Site Map Social Media Terms of Use