QMIS Login XAMS Learner Login XAMS Centre Login Learner Certificate Validator 01530 836662 Policies and Procedures Centre Operations Manual The FutureQuals Centre Operations Manual is a key reference tool for approved centres and contains all the essential information you need to work with us. It also provides an insight into how we work with prospective and new centres. The Manual includes our Centre Contact which is at the heart of our relationship with our centres and outlines how we work together and what is expected of both FutureQuals and our customers. It is important that centres and prospective centres understand this contract because once approved, centres are required to comply with it. For support and further information, please contact: info@futurequals.com Customer Service FutureQuals aims to constantly monitor the levels of service we provide. Information about our services and the cost of those services is freely available. Feedback is encouraged and welcomed on the quality and content of all areas of service we provide. It is our goal to ensure you get the best possible service. However, we acknowledge that we don’t always get things right. If this happens, we need to know about your complaints, so that we can put things right. If you want to make a complaint, FutureQuals has a Complaints Policy which will inform you of the process you need to follow. If, after having read this policy, you want to speak to someone about complaints, you can contact our Customer Support Team at info@futurequals.com How do I appeal? If you want to appeal a result or a particular decision we’ve made, FutureQuals has an appeals policy which covers enquiries about results, assessment and approval decisions. If, after having read this policy, you want to speak to someone about appeals, you can contact our Customer Support Team at info@futurequals.com Policy and Procedure related documents Assessment Principles Bribery and Corruption Policy Centre Operations Manual Change of Centre Details Form Complaints Policy Data Protection Policy Enquiries about Results and Appeals Policy Fees and Pricing Policy Instructions for Conducting Controlled Assessments Invoicing Policy Malpractice and Maladministration Policy M1 – Malpractice and Maladministration Report Form M2 – Malpractice and maladministration investigation report form Public Interest Disclosure (Whistle-blowing) External Policy Reasonable Adjustments and Special Consideration Policy Sanctions Policy We can keep you up to date with important updates, changes and information. Simply sign up to our newsletter by clicking this button Qualifications Our Range of Qualifications Qualification Types Qualification Levels Regulated Qualifications Framework Accreditation and Recognition Providing Qualifications Scottish Qualifications Authority (SQA) Centres How to become an Approved Centre Qualifications Management Information System (QMIS) QMIS Login Centre Events Learning Aim Reference Service Centre Support About FutureQuals Company Information Jobs at FutureQuals Testimonials Policies and Procedures Useful Website Links How to Find Us Centre News © 2021 FUTURE (AWARDS AND QUALIFICATIONS) LIMITED. Registered in England & Wales No. 05327136 GDPR Privacy Policy Cookie Policy By continuing to browse the site, you are agreeing to our use of cookies.We have updated our privacy policy to meet General Data Protection Regulation requirementsOK