Know Your Customer Protecting You - Know Your Customer Explained As a regulated firm in the UK, we have a responsibility to prevent, detect, and manage Financial Crime. As part of this we have established Know Your Customer (KYC) procedures. Our KYC procedures ensure that we know who our customers are and that we have an expectation of how they will use their credit facility. This allows us to monitor for Financial Crime (by both customers and third parties). The core of our KYC procedures is a set of information about you, the customer, including your name, date of birth, address, occupation, etc. – This is information that allows us to identify you, verify your address, and spot any potential high risk factors for Money Laundering or Terrorist Financing. We may contact you For this reason, we need to ensure that the information we hold on our customers is accurate and up-to-date. This means that when you call in, you may be asked to update some information, such as your occupation, or at times you may be contacted by our bespoke KYC team. This information is required and is important to fight Financial Crime, so we appreciate your help and co-operation. Useful Links Customer Care Know Your Customer Data Protection Notice Data Subject Rights Request Modern Slavery Statement Open Banking FLA Lending Code Cookie Policy Terms and Conditions Accessibility Persistent Debt Legal Information Get in Touch Card customers 0371 376 9214* Loans customers 0371 402 3419* Finance agreement customers 0371 402 8905* Insurance (incl. motor) customers 0371 376 9200* *Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator. Creation Financial Services Limited provides and is the issuer of credit cards. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands B91 2AA (England - company number 1091883). Authorised and regulated by the Financial Conduct Authority. Registration Number 313153 Creation Consumer Finance Limited provides personal loans. Registered Office: 4th - 6th floor Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland - company number NI032565). Authorised and regulated by the Financial Conduct Authority. Registration Number 311518 Creation is the trading name for both Creation Financial Services Limited and Creation Consumer Finance Limited. © Creation 2021