HOME SERVICES ABOUT US RESEARCH PARTICIPANTS OUR WORK NEWS CONTACT B2B INFORMATION TECHNOLOGY HEALTHCARE CUSTOMER EXPERIENCE CATI RESEARCH ONLINE MARKET RESEARCH SOCIAL MEDIA SOLUTIONS Home Services Customer Experience CUSTOMER EXPERIENCE RONIN conducts over 100,000 customer insight interviews annually for the world’s largest companies. We specialise in having the people, technologies and processes to do this work on a global basis, and routinely conduct interviews in over 50 countries. Key customer experience research capabilities include: Design and modelling expertise to ensure the greatest return from customer experience programmes that go far beyond scorecards. Flexible methodologies tailored to the client’s needs. Some of our customer experience programmes are entirely qualitative, while others entail large, continuous phone and online interviewing. Centralised operations model with all interviewing and data collection handled from the London operations centre, guaranteeing consistent implementation regardless of country. Support for over 55 languages using native-speaking interviewers. In-house translation and coding departments. Systems and security for managing and returning confidential client data. Alert systems for immediate notification of customer issues. Digital recording of all interviews for client access through a project-specific portal. Seamless integration with client NPS systems. A full service client insight division to handle all aspects of a comprehensive programme including design, analytics, modelling and reporting of such programmes. Contact us now to learn how we can help with your next CX research project. CONTACT US Please complete the form below with a brief description of your request. Someone from RONIN will contact you within one business day. *Denotes a required field LONDON Harling House, 47-51 Great Suffolk Street London SE1 0BS Tel. 02070911400 info@ronin.com Directions © 2021 RONIN INTERNATIONAL RESEARCH PARTICIPANTS | SITE MAP | COOKIE POLICY | FAT MEDIA GROUP | DIRECTIONS | PRIVACY | TELEPHONE CONTACT SITE BY FAT MEDIA

HOME SERVICES ABOUT US RESEARCH PARTICIPANTS OUR WORK NEWS CONTACT Home Contact CONTACT US Please complete the form below with a brief description of your request. Someone from RONIN will contact you within one business day. *Denotes a required field LONDON Harling House, 47-51 Great Suffolk Street London SE1 0BS Tel. 02070911400 info@ronin.com Directions OUR CLIENTS In business for over 30 years, we are known for our commitment to meeting our clients’ needs while adhering to demanding timelines and producing actionable reports and recommendations. Our clients are the largest firms in the Technology and Healthcare sectors, plus market research and consulting firms who use our Global Data Collection Centre for consistent, high quality-data.   © 2021 RONIN INTERNATIONAL RESEARCH PARTICIPANTS | SITE MAP | COOKIE POLICY | FAT MEDIA GROUP | DIRECTIONS | PRIVACY | TELEPHONE CONTACT SITE BY FAT MEDIA