WE'RE HIRING! - CHECK OUT THE CAREERS TAB TO LEARN MORE ACCOUNT MY CART 0 HOME / LIGNETICS BRANDS PRIVACY POLICY - WE RESPECT YOUR PRIVACY. PRIVACY POLICY Effective: December 1, 2017 Lignetics, INC. (“Lignetics”, “Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide when you visit www.lignetics.com (our “Website”) and explains our practices in how that information is collected, used, maintained, and disclosed by Lignetics. Unless we otherwise indicate, this Policy applies to information collected by Lignetics from any source, including but not limited to information collected: i) on our Website and our mobile site (collectively, “Sites”); ii) in email, text, and other electronic messages between you and our Website; iii) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy and iv) through our online services and activities. This Policy does not apply to information collected by: i) Lignetics offline or through any other means, including on any website operated by Lignetics or any third party including our affiliates and subsidiaries or ii) any third party including our affiliates and subsidiaries, including any application or content (including advertising) that may link to or be accessible from or on our Website. Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Policy. This Policy may change from time to time (see Changes to this Policy). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates. Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@Lignetics.com. If you receive our emails and catalogs and no longer wish to, just let us know at support@Lignetics.com. You may send requests about your contact preferences, changes to your information or our Policy or privacy practices by email to or by writing us at: Lignetics Customer Service, 1075 E. South Boulder Rd #210 Louisville, CO 80027 Personal Information Collected We collect several types of information and about users of our Website, including information: i) by which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number, credit card numbers, photographs, videos or ANY OTHER INFORMATION THE WEBSITE COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW ("personal information"); ii) that is about you but individually does not identify you, such as demographics and iii) about your internet connection, the equipment you use to access our Website and usage details which includes usage and activity on our Sites. We collect this information: i) directly from you when you provide it to us through our Sites, in our stores and through our other interactions with us; ii) automatically as you navigate through the site (information collected automatically may include your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, referring website addresses, type of mobile device you use, your device’s unique ID, the type of mobile Internet browsers you use and information about the location of your device usage details, and information collected through cookies, web beacons, and other tracking technologies) and iii) from third parties, for example, our business partners. (For information about how to opt-out of location information collection, please see “Your Information Choices and Changes” below). Information You Provide to Us The information we collect on or through our Website may include: i) information that you provide by filling in forms on our Website; ii) records and copies of your correspondence (including email addresses), if you contact us and iii) your search queries on the Website. Cookies. We may automatically collect information using “cookies.” Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Sites and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites. Many web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies from our Sites. If you set your browser not to accept cookies or if you reject a cookie, it may affect certain features or services of our Sites. Web Beacons. We may collect information using web beacons. Web beacons, or “gifs,” are electronic images that may be used on our Sites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. If you do not wish for us to track emails we send you, some email services may allow you to adjust your display to turn off HTML or images which may disable tracking, or you may unsubscribe from our marketing emails as described below. While we and others give you choices described in this Policy, there are many ways web browser signals and other similar mechanisms can indicate your choice to disable tracking, and we may not be aware of or honor every mechanism. Third Party Cookies and Ads Third parties may also collect information about you through our Sites. For example, third party analytics services use cookies and web beacons to help us compile statistics about our Sites and visitors to our Sites. We receive assurances from those third party analytics services that they will not collect or access any information that directly identifies you on our Sites. Other third parties may also collect information about your online activities over time and across different websites when you visit our Site, for example, to display Lignetics ads to you on third party websites and to deliver third party ads to our Sites and others as described below. Lignetics Ads on Third Party Websites We may use information collected using our cookies and web beacons on our Sites and in our emails to deliver Lignetics branded advertising displayed to you on third-party websites. We also may use cookie information to know when you return to our website after visiting these third-party websites. We use this and other information about you to try to understand your interests and show you relevant advertising about products and services that may interest you. We may also use the services of certain third parties to automatically collect information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit our Sites. They do this using cookies, clear gifs or other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Sites and the other sites tracked by these third parties. This policy does not apply to, and we are not responsible for, cookies or clear gifs in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. If you would like more information about these practices and to know your choices about not having this information used by these third party companies, visit the http://www.networkadvertising.org/managing/opt_out.asp. Use of Personal Information We Collect We use personal information we collect for purposes described in this Policy or as disclosed to you in other ways our Sites. These uses include but are not limited to: Send you catalogs and other marketing; Provide and deliver products and services; Provide information we think may be of interest to you; Send you information related to products and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; Communicate with you about new contests, promotions and rewards, upcoming events, and other news about products and services offered by Lignetics and our selected partners; Operate and improve our Sites and services; Process and deliver contest entries and rewards; Manage and administer our community features and member programs and services; Respond to your comments and questions and provide customer service; and Link or combine with other personal information we get from third parties, to help understand your needs and provide you with better service. Lignetics stores and processes personal information in the United States. Sharing of Personal Information Certain sections of our Sites are designed as open and public community areas for connecting and sharing with other people. When you sign up for or participate in these areas, such as posting a product review, you will be asked to provide certain information that may be displayed publicly along with photos, stories, posts, and other information you choose to provide. We may also post or publish your information when you submit comments, stories, photos, and videos in connection with surveys, contests, sweepstakes, or promotions offered on the Sites. We do not otherwise share your personal information with third parties except as follows: To our subsidiaries and affiliates. To contractors, service providers, and other third parties we use to support our business. In an aggregated or anonymized form that does not directly identify you; With third party vendors, consultants and other service providers who are working on our behalf and need access to your information to carry out their work for us; To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Lignetics’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Lignetics’ about our Website users is among the assets transferred. To fulfill the purpose for which you provide it. For any other purpose disclosed by us when you provide the information. With your consent. To (a) comply with laws or respond to lawful requests and legal process, (b) to protect the rights and property of Lignetics our agents, members, and others including to enforce our agreements, policies and terms of use or (c) in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person; and In some cases we may provide your name and address to a select group of companies whose products you may find of interest. If you do not want us to share this information with these companies, please contact Customer Service at (800) 544-3834 and provide your name and mailing address. Security of Your Personal Information Lignetics takes reasonable measures to protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. Your Information Choices and Changes We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Promotional Offers from Lignetics. You may out of receiving promotional emails from Lignetics by following the instructions in those emails. If you choose to opt out of promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business. We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website. Changes to this Policy Lignetics may change this Policy from time to time. If we make any changes to this Policy, we will change the “Effective” date above. Receive news, product info, heating, grilling tips, plus more! Shop Wood Fuel Pellets Fire Logs & Bricks Fire Starters BBQ Pellets Animal Bedding Wood Flour Learn Our Brands Our Products How to Recycle Packaging FAQ's Company Contact About Career Opportunities Legal Privacy How to Recycle Packaging Support Customer Inquiries Find A Retailer Shipping Returns Copyright © 2021 Lignetics