Cloud Products Solutions Pricing Support Explore more Contact us Log in Create IBM Cloud account Pause AI for Customer Service IBM Watson users achieved a 337% ROI over three years. Are you ready to improve your customer service with artificial intelligence? Explore the solution Read Forrester’s POV Connect with an expert Bringing AI and customer service together Watson Assistant is AI for customer service Build a full-service artificial intelligence chatbot that integrates to your CRM systems. Watson Assistant seamlessly automates tasks, shaving priceless minutes off each customer support interaction. Pair with AI search functionality to guide agents to the information needed to resolve customer queries, improving the customer and human agent experience. Couple conversational AI with speech-to-text capabilities, driven by machine learning, to improve first contact resolution for voice interactions. Best of all: allow your human agents to focus on higher value work, all while reducing costs and improving customer satisfaction. Want to see what AI can do for your customer experience? Take the 5-minute assessment now What conversational AI can do for your CRM Read the smart paper Automate customer experience Meet customer needs by solving even their most complex issues, across any digital or voice channel - ultimately reducing response times. Connect to your CRM systems Built with industry-leading natural language processing (NLP) that can connect to your existing CRM systems like Salesforce, Cisco, Avaya and more. Derive insights from your data According to Gartner, companies that successfully implement customer experience projects begin by focusing on how they collect and analyze customer feedback. Watson connects with existing tools and uses AI technology to surface the most relevant answers. Improve agent productivity Provide customer service agents with the CRM tools they need right at their fingertips. Using AI, human agents can respond to questions more quickly, improving agent productivity and reducing costs. Proven use cases Customer self-service Reduce costs and improve customer retention. Streamline how you empower customers to resolve inquiries across channels — including web, messaging and voice. Explore customer self-service Agent assist Empower agents to respond to customer questions faster and with greater confidence. Use AI search to pull from internal knowledge base and automate workflows via web and mobile chat. Explore agent assist Contact center insights Identify opportunities that might otherwise be missed with a text analytics platform. Help contact center supervisors gain actionable insights from calls, emails, chats and social media so they can properly align, resource, and prioritize your customer experience strategy. Explore contact center insights Featured products IBM Watson Assistant IBM Watson Discovery IBM Watson Speech to Text IBM Watson Text to Speech IBM Watson Assistant Watson Assistant is the industry-leading conversational AI platform that your customers, human agents and employees actually want to use. With Watson Assistant, you can reduce costs and customer churn, while improving the human agent and customer experience — and achieve a 310% ROI over three years. And since it can be deployed in any cloud or on-premises environment, smarter AI for customer service is finally available wherever you need it. Explore the technology Stories of Watson at work Improve the customer and agent experience with AI for customer service in healthcare, public sector, retail, IT and more. Simplify COVID-19 recovery with AI Governments and businesses impacted by COVID-19 are using conversational AI solutions to manage overburdened call centers, reducing wait times and automating thousands of interactions. Read their stories Eliminate wait times and boost revenue Hear how a large call center transformed their operations with Watson Assistant and Speech to Text, resulting in a 100% reduction in wait times and a 20% increase in revenue per call. Tune in now Automate repetitive customer and employee inquiries and scale rapidly Read how GSK, the global pharmaceutical leader, deployed and scaled Watson Assistant to address 16 different customer and employee pain points. See the results Improving customer service processes in just 3 weeks Cardinal Health used AI to perform simple employee support, but when the pandemic hit, they quickly changed their AI use case from IT support to 80% automation of customer issues. Save your seat for this 20-minute digital chat. Register now Ways to get started Talk to an expert Schedule a no-charge, no-pressure consultation about your unique use case. Explore the technology Start experimenting with Watson Assistant now. Why IBM Cloud Why IBM Cloud Hybrid Cloud approach Trust and security Open Cloud Data centers Case studies Products and Solutions Cloud Paks Cloud pricing View all products View all solutions Learn about What is Hybrid Cloud? What is Cloud Computing? What is Confidential Computing? What is a Data Lake? What is a Data Warehouse? What is Artificial Intelligence (AI)? What is Machine Learning? What is DevOps? What is Microservices? 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