Accessibility Contact Us Residents’ login to My SBHG Social Heart, Business Head, Local Impact Search Our Resident Portal is currently unavailable. We are working to get it back online as soon as possible. We apologise for any inconvenience caused during this time. News About us Repairs Customer handbook Health & safety Our Services Contact Us Now viewing: Home > Contact Us Using our forms The quickest way to report an issue is by using the forms below. Report a repair Apply for a Mutual Exchange Update your contact details Report incidents, ASBs & hate crimes Pay your rent Request a refund Frequently Asked Questions Contact us My SBHG customer portal Have you created a My SBHG account? Create an account to report repairs, update details, view rent statements and more. Emergency repairs Call 0800 9170839 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week. Customer Service Call 020 8996 4200 Our Customer Service team are available Monday to Friday, from 8AM - 5PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please email us on customer.service@sbhg.co.uk Media enquiries Email our Communication team on communications.team@sbhg.co.uk .For out-of-hours media enquiries call 0208 996 8928. Visit us Visits to our office are permitted, but on an appointment only basis. Contact us to book an appointment and organise your visit. Our address is: Mulliner House Flanders Road Chiswick London W4 1NN Published at: 08:00 04/08/2021 Back to top of page Print this page Email this page Cookies Sitemap Contact Us Official complaints Frequently Asked Questions Accessibilty We are commited to ensuring that our website meets the latest Government regulation. Read our accessibility statement here. If you require additional support to access website content, have questions about the usability of our website or have any suggestions, please email commmunications.team@sbhg.co.uk and we will do our best to support you. Follow us on... Shepherds Bush Housing Group © 2021 Powered by VerseOne Group Ltd We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that you're OK to continue.