0370 334 4000 Menu SUPPORT HEROES SUPERCHARGE YOUR IT SERVICE DELIVERY WHAT IS A SUPPORT HERO An advocate who learns your business & champions your goals, allowing more synergy between your business and Codestone. Regular extended reporting and trend analysis, which allows you to better understand your business IT. Point of contact for all issues, including escalations, projects, security, and planning. WHY CHOOSE SERVICE DELIVERY MANAGEMENT? This option provides an in-depth insight into the service level that you are currently receiving from Codestone, which allows us to review and adapt where necessary. This can only add value, and will allow you to get the most out of working with us. THERE ARE A RANGE OF BENEFITS, INCLUDING: Proactive service level monitoring Reporting on service levels Service improvement reviews Critical incident management Problem management reporting Proactive trend analysis Network infrastructure reporting Hardware warranty management On-site visits Prevent Downtime Service Delivery Management focuses on proactively analysing trends/patterns to predict and recommend preventative action – before downtime hits. Save Money Cost of downtime in business varies on type and size. However, what is clear, is that IT is an integral part of any business – so any downtime whatsoever will result in costs. How Likely is Downtime? 90% of companies have experienced unexpected downtime at least once per year Approx. Downtime Costs £8,000 per day in SME £2,000 per day in Small Business Identify Trends Your Support Hero will identify top service categories, seasonal & social trends, and more; giving you an understanding of their business impact – helping you to prepare in advance. Safeguard & Grow Your Support Hero can work with you to ensure compliance, create streamlined processes, and to standardise systems in order to grow and develop as per business requirements. TALK TO US Find out more by chatting to one of our experts. Request a call DISCOVER More about the value Support Heroes bring to organisations like yours. Service Delivery Brochure DOWNLOAD This comprehensive presentation on the benefits of Service Delivery Management. WANT TO DISCOVER MORE? TALK NOW 0370 334 4000 EMAIL FOLLOW US TWITTER FACEBOOK LINKEDIN VISIT US South London North © 2021 Codestone Group Terms of Use |Sitemap |Cookies