Menu 31 March 2020 SUPPORT FOR OUR FREE TRADE CUSTOMERS DURING THE CURRENT COVID 19 CRISIS We appreciate these are incredibly challenging times for all our customers following the closure of all pubs, bars, clubs and restaurants. While the future is so uncertain it is heartening to see the measures our government is putting in place. If we know one thing about our industry, it is resilient and we will find a way to get through the difficulties we are facing. On that note below is guidance as to how we will look to support you going forward. STOCK We intend to collect all kegs and casks we have delivered that go out of date, replacing those un-broached with fresh stock at no cost to yourselves when you reopen. RETURNS As you can imagine this is hugely challenging in the current environment with regards to logistics so please allow us some time to work out how this is to be managed. If you have un-broached product you would like to return email your account number along with quantities of un-breached stock (brand/size) to Solutions@greeneking.co.uk. and we will be in touch once we are clear how the process will work. PAYMENTS We understand that closure of the trade will be impacting your finances and cashflow. We will review the needs of each customer on an individual basis and look to support you as best we can. Please contact your SDM if you would like a further conversation. CONTACT In the meantime if you have any urgent questions or concerns please contact your SDM or our Customer Sales/Care Team on 0345 600 1799/0345 850 4545 LINE MANAGEMENT Please see attachments covering closing down and reopening of your lines For more information visit https://www.greenekingbrewery.co.uk/free-trade-information Greene King Westgate Brewery Bury St Edmunds Suffolk IP33 1QT Time Well Spent Greene King is the country’s leading pub retailer and brewer, running over 2,700 pubs, restaurants and hotels in towns, villages and city-centre high streets across England, Wales and Scotland. With a rich heritage of over 200 years, we brew award-winning beers and operate managed, tenanted, leased and franchised pubs from our headquarters in Bury St. Edmunds.