FI FINLAND front page Services Customers Company Media News BeneHelp Contact CUSTOMERS Terveystalo Taaleritehdas Technopolis Aro Group Paroc Paroc Paroc Group is an international producer of stone wool insulation. The head office is located in Finland. There are production facilities in four countries and representation in 14 countries. Paroc is the leading insulation supplier in Finland, Sweden and the Baltic countries. Need Paroc needed an effective communication solution for its demanding international negotiation needs. The goal was to be able to organize negotiations and conferences worldwide easily and cost-effectively. Improving internal work and reducing travel were important goals when designing the new solution. Paroc's organization did not have a unified solution and the international negotiation services in use were expensive to use. Solution In the solution delivered to Paroc, the unified communications application Microsoft Lync is integrated with Benemen's call routing service. The solution is operator-independent, thus enabling the same services in different countries centrally without local equipment or investment at all. Lync solutions offered as cloud services are particularly limited in terms of integration. Benemen's Lync service does not have these restrictions, among other things, connections from different countries to the telephone network are its standard features. All the good basic features of the Lync system, such as video, instant messaging, and desktop sharing, are available to the user. The participant is free to choose whether to participate in the conference by phone or Lync. Telephone participants are involved in the conference by voice connection, Lync participants can use all communication features. Benefits Paroc achieved clear cost savings with a solution based on Microsoft Lync and reinforced with Benemen’s innovative call routing logic. With the new solution, international negotiations and conferences are cost-effective and easy to organize and participate in. The new solution achieved time savings with a significant reduction in travel. © Benemen 2014