Search SHOP ABOUT US CUSTOMER SERVICE INFORMATION BLOG (260)225-3429 HOME CUSTOMER SERVICE REFUNDS AND RETURNS Refunds And Returns Refunds on Deposits/Partial Payments If for any reason you need to cancel an order and have made either a complete or partial payment, you will receive a refund, less a 5% servicing fee. Returns If you change your mind about your purchase after it has been shipped to you but before you’ve used it, you have 30 calendar days to return it from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Refunds on Returns Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund for the purchase price of the item, not including shipping, less a 5% restocking fee, to your credit card (or original method of payment). If your return is not in its original packaging, and/or shows signs of use or wear, a 15% restocking fee will be deducted from your refund, as well as any costs to restore the item to new condition. You will receive the credit within a certain number of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Contact Us If you have any questions on how to return your item to us, contact us at 260-BALE-HAY. JOIN OUR NEWSLETTER Email Address NAVIGATE ABOUT US CUSTOMER SERVICE INFORMATION BLOG SIGN IN OR REGISTER SITEMAP CATEGORIES HAY EQUIPMENT FLAIL MOWERS POWER HARROWS PARTS SUPPLIES SALES USED APPAREL IBEX POPULAR BRANDS IBEX ABBRIATA MOLON DCM ITALIA S.R.L. SUPPLIES CARONI GALFRE TERRA DEL MORINO R2 RINALDI VIEW ALL CONNECT WITH US TRACTOR TOOLS DIRECT 800 SOUTH 9TH STREET TERRE HAUTE, IN 47807 UNITED STATES OF AMERICA (260)225-3429 © 2021 Tractor Tools Direct We Value Your Privacy SETTINGS NextRoll, Inc. ("NextRoll") and our advertising partners use cookies and similar technologies on this site and use personal data (e.g., your IP address). If you consent, the cookies, device identifiers, or other information can be stored or accessed on your device for the purposes described below. You can click "Allow All" or "Decline All" or click Settings above to customize your consent. NextRoll and our advertising partners process personal data to: ● Store and/or access information on a device; ● Create a personalized content profile; ● Select personalised content; ● Personalized ads, ad measurement and audience insights; ● Product development. For some of the purposes above, our advertising partners: ● Use precise geolocation data. Some of our partners rely on their legitimate business interests to process personal data. View our advertising partners if you wish to provide or deny consent for specific partners, review the purposes each partner believes they have a legitimate interest for, and object to such processing. If you select Decline All, you will still be able to view content on this site and you will still receive advertising, but the advertising will not be tailored for you. You may change your setting whenever you see the on this site. DECLINE ALL ALLOW ALL