Tierney Stauffer LLP Lawyers 1-888-799-8057 Testimonials Home » About Us » Testimonials Testimonials from Tierney Stauffer LLP Clients For over three decades, Tierney Stauffer LLP has worked with clients in the greater Ottawa area providing professional and affordable service. We are known for providing honest and fair representation with patience and compassion. Our clients trust us implicitly and we take that responsibility very seriously. To learn more about the client experience at Tierney Stauffer LLP, we invite you to read the testimonials below. Contact the Lawyers at Tierney Stauffer LLP for Excellent Service and Advice with Your Legal Matter All of our lawyers strive to meet a high standard of excellence and our achievement of these standards is reflected in our clients’ testimonials. Call us at 1-888-799-8057 or contact us online to schedule a free consultation and discuss your matter with one of our experienced lawyers. Best Lawyers in Ottawa and Arnprior. I was involved in a head on vehicle collision with a careless driver almost 4 years ago. After experiencing a major trauma , I would have been lost without Susan Mitchell and her amazing team in my corner. Susan was a godsend in a very difficult period of our lives. She handled every obstacle with ease, she answered all of our many questions and concerns with patience and understanding. We cannot thank Susan, Crystal, Stan and the rest of the team enough for everything that they did for us. — K.M. Must go-to My must go-to real estate lawyer. — T.V-B. Would confidently recommend Ian Stauffer, it was a pleasure working with you and Jennifer Wilson. I would like to thank you for all of your efforts and recent assistance managing my legal file. I am pleased with the overall results and believe that a reasonable conclusion was reached. Throughout our interactions, I always felt that you had my best interest at heart and I appreciate your measured approach and straightforward advice. I would confidently recommend you and your firm to others! — S.F. I worked with Ian Stauffer and Jennifer for 7 years after I was hit by a truck tire. They were always very patient and explained everything in great detail to me and my family. I always felt that they had my best interest in mind! I am very satisfied with our result and can’t thank Ian and Jennifer enough for everything. — M.C. Extremely professional. Always willing to explain things I had a slip and fall injury that resulted in me being off work for more than 2 years. Valin Partners Lawyers in North Bay recommended Susan Mitchell to us. Susan travelled to North Bay to meet us and discuss my case. Susan negotiated a settlement with North Bay Township. We found her to be extremely professional and handled things in a timely matter. Both Susan and her staff were always willing to explain things to us. Susan and her staff are 5 star in my books!!!! — W.L. Extremely patient and supportive We wanted to express our sincere thanks to Ian Stauffer and Jennifer Wilson for all they have done for us during this highly stressful time when my sister was hit as a pedestrian and suffered multiple injuries including a brain injury 5 years ago. You and your team have been extremely patient and supportive, clear and transparent in your discussions with us. You had our best interest in my sister’s case and it wasn’t all about the money. You helped with superior referrals for care professionals that would aid in her recovery as well as lend an ear when we had so many questions about the claims process and lawsuit. We cannot express our thanks enough for all you have done to help her find a future that she can be secure in now that she cannot work. — A.W. Professional, knowledgeable, and informative We are very thankful for the professional, knowledgeable, and informative service we received from Susan Mitchell and her team. Having initially decided to approach Tierney Stauffer based on the positive reviews we read, we reached out and engaged their services and were not disappointed. Thank you very much. — A.H. & M.H. Highly recommend Would highly recommend. — M.L. Top quality This firm is top quality in the city – and I’m saying this because everyone has a bad lawyer experience and love to complain about lawyers… — T.C. Always responsive I am very happy with the legal services I received from Mr. Ian Stauffer. My concerns were put to rest when I found Mr. Stauffer. He explained everything that was going to happen and was always responsive to my questions, and concerns. He took the time to explain options so we could weigh the pros and cons of each and come to a conclusion together. We finally settled the case this year and I credit the wonderful outcome to Ian. I would highly recommend Mr. Ian Stauffer. He is a true professional at all times and knows his way around the personal injury legal system. He went well above and beyond what was expected and was fair with his billing as well. — J.K Very successful outcome After surviving a tragic accident and spending more than three months in the hospital it was a blessing to have Ian Stauffer and his staff looking after all the legalities of my case. His expertise was invaluable in navigating through the complexity of the insurance system and this allowed me the time to focus on recovering from injuries. The work he and his team did was outstanding and I am filled with gratitude and appreciation for a very successful outcome. I more than highly recommend Ian Stauffer and his whole team. — S.R. Excellent advice and service I have received excellent advice and service at this firm. I highly recommend it! — G.B. Made us feel as though we were their only clients Worked with Frank and Lesly and their team for almost 6 years. They made us feel as though we were their only clients with the level of service and compassion they provided. If we had any questions, we always got our answers promptly. Their ability to work with someone with an invisible disability, and adapt to that person’s needs, was amazing. Totally recommend this law firm. — D.C. A real blessing to our family When our daughter got hit by a car, we were dealing with the horrific details of how her life was altered. The entire team at Tierney Stauffer made the situation easier to deal with. Specifically, Jennifer and Susan Mitchell who were a real blessing to our family. They genuinely looked out for my daughter’s best interest. They reached out to her regularly to see how she was doing. They were very comforting to us. All in all, this is a law firm I was really impressed with. They prepared us for every step of the way and that was huge for us. I would recommend this law firm to anyone and everyone. — N.D. Always answered our questions We will always be grateful for the help and guidance Susan Mitchell gave us after our son was in a car accident. He suffered a traumatic brain injury and the loss of two of his friends. Susan always explained things to us and him in terms that we understood. At the time we had no idea how much help he would need or where to get it. Again Susan made sure the right care was given to him which, at times, took a lot of work on her behalf. She and Jennifer kept in regular contact with us and always answered our questions. It’s hard enough to go through an experience like this but Susan and Jennifer made our lives a lot easier. — M.R. A generous settlement The law firm was recommended to me at a stage when I was in bad shape following an RTA and at a point where my family and I did not even know what I needed moving forward. Susan Mitchell and her team were very helpful in advising me how to get immediate help and, also, on how to get set up with ongoing care. As such, I was able to focus on recovery. When it came time to negotiate for my settlement, they made the process much less stressful than I had expected and were able to get me a generous settlement. I am very satisfied with this law firm. — J.G. Kept my life moving forward Eight years ago I was in an MVA in Ottawa. I knew nothing about the rehab that would follow nor the complications of multiple insurance companies all having responsibilities due to the brain injury and chronic pain that resulted. Susan Mitchell (Jen and others on the team) not only dealt with legal matters for me and my family but Susan became my advocate and led the way to gain support from three insurance companies, rehab companies and other providers that helped me along the way. For discovery sessions, settlement negotiations, etc. Susan prepared me well, walked me through the steps as they occurred and always took the time to make sure I understood the status of various matters. Susan kept my life moving forward and for that I am forever grateful. — E.M. The settlement that I needed Susan, Donna and Catheryn did an awesome job getting the settlement that I needed after my major car accident. These gals really know what they are doing!! Thanks for explaining things for me, all through the process! — C.C. Very knowledgeable This was my first home purchase and I had many questions and concerns. Don was very knowledgeable, took his time to explain various elements and helped me greatly throughout the process. I had an excellent experience with Don and the team at Tierney Stauffer. — S.C-F. Made me feel confident Don and Dolores are amazing. This was a complicated and stressful file and they always made me feel confident that things were in hand. I wouldn’t go anywhere else. — J.K. They listened When I first approached the law firm I was a complete and utter mess physically. I truly had no control over events in my life. THE REGULAR activities of daily living WERE overwhelming. Frank and Rebecca provided reassurance and security. Knowing they were only a phone call away gave me confidence and a relieved feeling because I knew I had their support and was able to focus solely on rehabilitation. As my health improved during rehabilitation, they provided me with more insight into my case. That insight gave me strength and formed the foundation of my settlement. Years later, I see it was truly a team approach. They listened. They understood that the accident did not just affect me but also my family as a whole. I believe the best compliment one can give is a referral. — R.B. Questions were always answered I had Susan Mitchell as my lawyer and I thought the service provided was excellent. All procedures were clearly explained, questions were always answered expediently and professionally. I would highly recommend this firm. — L.C. Smart, competent, personable My life was completely and permanently altered after a car accident and a resulting traumatic brain injury. To my surprise, my own insurance company tried to break me over and over and over again as did the lawyers for the defendant. Lesly Joseph of TS kept me informed and calm and reassured me when I was about to give up. She always had time for me as did her paralegal. Lesly guided me through the whole process and obtained settlements for me beyond my expectations. And a huge relief was that I did not have to go to trial. Lesly is smart, competent, personable and I highly recommend her. Thanks, Lesly! — K.G. Compassionate We just wanted to mention how great you are with your clients. You make us feel like you have the time in the world for us. You take your time to explain everything and you are compassionate towards our situation. You’re great at your job. Thanks again. — M.B. Felt like Family This firm was amazing. I never once felt like a client, I always felt like family. I was never rushed and things were explained to me as many times as I needed them to be without any problems. Jen was amazing. She checked in with me often and if I had any problems at all I just called her and it was solved right away. I never had to wait or call again. I was kept informed all the way through the settlement of the case. I especially appreciate the attention that Jen gave to me and my family, making sure that we were always taken care of. I was very pleased with the outcome and I wouldn’t hesitate to recommend this firm, especially Ian Stauffer and Jen. — A.D. A very satisfactory outcome I am very satisfied with this firm and the work done on my behalf. Ian and his staff got to know me and catered to my needs. I did not feel like “just another case”. A very satisfactory outcome. Highly recommended. — V.C. Competent and efficient Lesly Joseph and Tara Renaud are very professional and quick to answer questions in a competent and efficient manner. They took the time to reassure me and guide me through the process of my case. They also made sure I received reminders of the next steps and of what was required in order to keep my case ongoing. I would definitely recommend them to anyone needing legal assistance. — R.F. Helping me They’re helping me in ways I never thought possible. — J.P. Excellent service After surviving a hit and run, Susan Mitchell provided excellent service, thorough explanation and advice, in a professional and timely manner. The patience and service I received are truly appreciated and made my experience less overwhelming. Tierney Stauffer LLP: A firm worth hiring! — K.A. Sound advice You have provided sound advice that has resolved our issue. We want to thank all of your staff that have supported us through this affair. Should we need a lawyer in the future you will be first on our list. — R.J. and S.J. I am so grateful to have found Susan Mitchell after sustaining a mTBI in a motor vehicle accident. In what was otherwise an extremely stressful and challenging situation, I always felt very supported by Susan and could count on her and her team to understand and represent me and my interests. Susan (and Crystal) communicated regularly, and always explained things to me in a way I understood. I am very thankful for the immense empathy Susan showed in all of our dealings. She also went above and beyond to accommodate me and helped me access care that continues to be essential to my recovery. — H.S. We had an MVA in October 2015. We were in shock and in disbelief of what had happened. We needed help and were not sure where to look. We stopped into the office of Tierney Stauffer in Arnprior and were looking for someone that may understand our situation. We were sent to Carling Avenue and set up with a lawyer named Susan Mitchell and from then on we felt understood. Susan Mitchell and her staff are very professional and bent over backward to make us comfortable. They kept us up to date on the on-going movement on the case. We had a long time between accident and settlement, but at no time did we feel left out of the loop. Susan made us feel that we were the only client she had, and always had the time to explain any of our concerns on the spot and made sure that we were satisfied. We would strongly recommend Susan Mitchell and the firm to anyone. Many Thanks. — T.W. and D.F. I couldn’t be happier with this law firm. Professional, discrete, understanding and equitable. I dealt with Lesly Joseph who not only brings her professionalism, discreteness and positive attitude, but an amazing A-game to mediation. She took the time to explain the legal process to me and my family. She was clear on what we could expect from the entire process from start to finish. She prepared us well in advance and was accommodating over the course of the entire process. In the end, she reached a more than fair deal for us. The law firm had a few receptionists and clerks that I dealt with, and all of them were consistent in providing professional service and prompt responses via email, phone and even in person. I would definitely recommend them. Thanks Lesly! — R.S. I came to Tierney Stauffer when I was involved in a car accident in 2014. My family and I are extremely grateful for all the work Susan Mitchell did for us over the course of years. We are incredibly pleased with the outcome of our case and I wouldn’t hesitate to recommend Susan Mitchell or anyone from Tierney Stauffer in the future. — N.L. I was involved in a MVA 5 ½ years ago. I had no clue what to do after the fact because of my injuries. Someone had referred me to Frank and Lesly to see if they could help me. And I am so grateful I did. They took everything over, were able to get me all in home support, rehab etc. I would not be where I am today if it wasn’t for them. They were always there to answer my questions, time and time again when I couldn’t understand what was happening. Kathy was always answering my emails to help me through all the process. They were always upfront and honest about what to expect, and what they could do to help me. If you are looking for an amazing legal team you have found it with them! — C.M. My family engaged Tierney Stauffer LLP to handle a case of grave assault on my brother over 6 years ago. At a time where my entire family was engrossed in deep grief, this law firm represented by the duo of Susan Mitchell and Lesly Joseph were absolute rock stars. They guided us throughout, avoiding legal pot holes that could mar our case. As the other party tried to cause unnecessary delays, these lawyers persisted, using calculated pressures as the occasion demanded to press forward. My family and I are extremely grateful and will always recommend these lawyers to anyone for these reasons: They were always within reach to tackle any questions we had about the case. Their genuine empathy and understanding of the grief the family was going through…this proved to be extremely important!!! Resisted in a subtle manner any attempts to prolong the case unnecessarily. Even after a settlement was reached, their long reach to the officers at Health Canada and other institutions helped us negotiate favourable terms. Their methodical approach to the entire case gave us a water tight schedule and a good understating of what to expect at each milestone. Finally, both Susan Mitchell and Lesly Joseph exhibited great professionalism throughout the case. — C.U. I had a slip and fall injury that resulted me being off work for more than 2 years. Valin Partners Lawyers in North Bay recommended Susan Mitchell to us. Susan travelled to North Bay to meet us and discuss my case. Susan negotiated a settlement with North Bay Township. We found her to be extremely professional and handled things in a timely matter. Both Susan and her staff were always willing to explain things to us. Susan and her staff are 5 star in my books!!!! — W.L. You have provided sound advice that has resolved our issue. We want to thank all of your staff that have supported us through this affair. Should we need a lawyer in the future you will be first on our list. — R.J. and S.J. After surviving a hit and run, Susan Mitchell provided excellent service, thorough explanation and advice, in a professional and timely manner. The patience and service I received is truly appreciated and made my experience less overwhelming. Tierney Stauffer LLP: A firm worth hiring! — K.A. They’re helping me in ways I never thought possible. — J.P. Lesly Joseph and Tara Renaud are very professional and quick to answer questions in a competent and efficient manner. They took the time to re-assure me and guide me through the process of my case. They also made sure I received reminders of the next steps and of what is required in order to keep my case ongoing. I would definitely recommend them to anyone needing legal assistance – — R.F. I am very satisfied with this firm and the work done on my behalf. Ian and his staff got to know me and catered to my needs. I did not feel like “just another case”. A very satisfactory outcome. Highly recommended. — V.C. We just wanted to mention how great you are with your clients. You make us feel like you have the time in the world for us. You take your time to explain everything and you are compassionate towards our situation. You’re great at your job. Thanks again. – — M.B. My life was completely and permanently altered after a car accident and a resulting traumatic brain injury. To my surprise my own insurance company tried to break me over and over and over again as did the lawyers for the defendant. Lesly Joseph of TS kept me informed and calmed and reassured me when I was about to give up. She always had time for me as did her paralegal. Lesly guided me through the whole process and obtained settlements for me beyond my expectations. And a huge relief was that I did not have to go to trial. Lesly is smart, competent, personable and I highly recommend her. Thanks Lesly! — K.G. I had Susan Mitchell as my lawyer and I thought the service provided was excellent. All procedures were clearly explained, questions were always answered expediently and professionally. I would highly recommend this firm. — L.C. When I first approached the law firm I was a complete and utter mess physically. I truly had no control over events in my life. THE REGULAR activities of daily living WERE overwhelming. Frank and Rebecca provided reassurance and security. Knowing they were only a phone call away gave me confidence and a relieved feeling because I knew I had their support and was able to focus solely on rehabilitation. As my health improved during rehabilitation, they provided me with more insight into my case. That insight gave me strength and formed the foundation of my settlement. Years later, I see it was truly a team approach. They listened. They understood that the accident did not just affect me but also my family as a whole. I believe the best compliment one can give is a referral. — R.B. Don and Dolores are amazing. This was a complicated and stressful file and they always made me feel confident that things were in hand. I wouldn’t go anywhere else. — J.K. This was my first home purchase and I had many questions and concerns. Don was very knowledgeable, took his time to explain various elements and helped me greatly throughout the process. I had an excellent experience with Don and the team at Tierney Stauffer. — S.C-F. Susan, Donna and Catheryn did an awesome job getting the settlement that I needed after my major car accident. These gals really know what they are doing!! Thanks for explaining things for me, all through the process! — C.C. Eight years ago I was in an MVA in Ottawa. I knew nothing about the rehab that would follow nor the complications of multiple insurance companies all having responsibilities due to the brain injury and chronic pain that resulted. Susan Mitchell (Jen and others on the team) not only dealt with legal matters for me and my family but Susan became my advocate and led the way to gain support from three insurance companies, rehab companies and other providers that helped me along the way. For discovery sessions, settlement negotiations, etc. Susan prepared me well, walked me through the steps as they occurred and always took the time to make sure I understood the status of various matters. Susan kept my life moving forward and for that I am forever grateful. — E.M. Tierney Stauffer LLP Lawyers info@tslawyers.ca OTTAWA Main: 613-728-8057 Fax: 613-728-9866 510-1600 Carling Avenue Ottawa, Ontario K1Z 0A1 ARNPRIOR Main: 613-623-3177 Fax: 613-623-9166 62 Elgin Street West Arnprior, Ontario K7S 1N5 CORNWALL Main: 613-933-9900 Toll-Free: 1-888-799-8057 340 Second Street East Cornwall, Ontario K6H 1Y9 KINGSTON Toll-Free: 1-888-799-8057 556 O’Connor Drive Kingston, Ontario K7P 1N3 NORTH BAY Toll-Free: 1-888-799-8057 smitchell@tslawyers.ca FULL NAME (REQUIRED) EMAIL ADDRESS (REQUIRED) PHONE NUMBER MESSAGE (REQUIRED) I HAVE READ THE PRIVACY POLICY AND DISCLAIMER. © 2021 Tierney Stauffer LLP. Website developed and managed by Umbrella Legal Marketing.