POLICY Who we are Video Player 00:00 00:00 What we do 24 hour technical support Technical support service specialized in emergency assistance activities or on demand activities of any kind: repair, restoration, maintenance and management. 24/7 Operations centre Highly qualified operators ensure their operational support to meet all customers’ needs. Home healthcare assistance Deployment of medical and paramedical staff, specialists, nurses, physical therapists, etc. Provision of home healthcare protocols Our company SAEMI has been active since 1986 in the area of care assistance and has been offering its services to the operations centres that are tied to insurance companies. Lately, our company, which is a leader in this field, has made many real changes and given special attention to the IT field. Indeed, thanks to the creation of infrastructure based on well-established technology, it has been possible to design a web application which may be used by our customers enabling them to drastically reduce time spent in communicating with us on our services. Operational office It allows the communication with concerned customers/policyholders, by scheduling the date and hour of the intrevention, thanks to the Operations centre which is active seven days a week, 24 hours a day, offering a step by step support. Technical office To make appropriate offers and quotations based on reports produced from visits To plan requested interventions by using schemes, drafts, bills of materials To plan coordination between various craftsmen and establish the lead time needed To undertake verifications to check planned and effectively performed activities To provide technical advice and feasibility studies of any kind, and to support the operational office for technical assistance tasks To assess the extent of the damage, to choose the right operator for the selected service, in accordance with the insurance policy, to provide expert statements on incidents, by verifying the causation of the damage and to ensure the integrity of quotations provided by craftsmen. Sales office To charge established rates on every intervention that has been carried out To issue guarantee certificates and declarations of conformity according to the applicable laws To issue invoices, as this office acts as a single, centralized unit To collect payments later than the completion date, provided that the customer/policyholder has issued a certificate of commitment and release form, to pay off the work done by assigned craftsmen. IT office The IT office works in support of management to create innovative services and solutions, with the aim of meeting customers and suppliers’ needs. It offers the more appropriate solutions which, thanks also to the use of current web technologies, allow scalability and autonomy from the hardware platform in use. This means that these solutions also enable services which can be used both on desktop and mobile devices. Claims office This office handles and resolves complaints and problems of any kind, on behalf of the customer/policyholder in accordance with times and procedures set out. The office may also appeal to local experts, whenever demanded for the resolution of a dispute. Italy Assistance Saemicard S.R.L. Address: via Bordonaro, 20 – 90142 Palermo Italia Telephone number: +39 0916375840 e-mail: saemicard@saemicard.net Share Capital € 250.000,00 i.v. – Vat Number: 04706530823 HOME ABOUT US PRODUCTS DEALERS CUSTOMERS CONTACTS QUALITY POLICY PRIVACY Copyright by Italy Assistance Saemicard S.R.L. Tutti i diritti riservati. HOME ABOUT US PRODUCTS DEALERS CUSTOMERS CONTACTS QUALITY POLICY PRIVACY Utilizziamo i cookie per essere sicuri che tu possa avere la migliore esperienza sul nostro sito. Se continui ad utilizzare questo sito noi assumiamo che tu ne sia felice. OkPrivacy policy