For more information on cookies, please read our Privacy Policy I Agree English (U.S.) Support Home Faronics Home Page Knowledgebase News Build Feed Professional Services Welcome to the Faronics Support portal! Search RegisterKnowledgebaseNewsBuild Feed Login Remember me Lost password KNOWLEDGEBASE 397 Faronics Products 30 Faronics Deploy NEWS CATEGORIES 2 Product Announcements 7 General News Latest Updates Support for Mac OS Monterey Posted by Adam Zilliax on 05 November 2021 12:06 PM Happy to announce that Deep Freeze Mac v7.4 supports Monterey and is now available on both Cloud and On-Premise. The on-prem version will require a new license key. Customers with valid maintenance can obtain updated keys and download links from Faronics Labs (for North America) or the Faronics Customer Center (for customers outside of North America). Release Notes: https://www.faronics.com/document-library/document/deep-freeze-mac-release-notes Notes (starting from macOS Big Sur): Read more Problems with systems running Deep Freeze 8.63 not booting correctly. Posted by Adam Zilliax on 01 November 2021 04:48 PM On Monday, Nov 1st, Faronics was made aware of some issues where Deep Freeze Cloud customers running the Deep Freeze product were not booting up properly. Investigation and Findings Initially, the issue appeared to be related to the most recent Windows Updates as the bulk of the customers who reported this issue ran maintenance tasks over the weekend. As we investigated the issue further, we found that the issue was not related to the Windows Updates(s) applied over the weekend but rather Read more Faronics Products and Windows 11 Posted by Adam Zilliax on 28 September 2021 02:10 PM As most of us are aware Microsoft has officially released Windows 11 yesterday. At this time Faronics is now testing our products with the final release that was made available yesterday and we will update here with any issues that we find. The only large issue is that WINSelect's Kiosk functionality does not work in Windows 11 due to the removal of Internet Explorer from Windows 11. Our Developers are working on a build to address this at this time. We will provide an update once a release Read more Activation issues with Deep Freeze - September 24, 2021 Posted by Adam Zilliax on 24 September 2021 11:05 AM Updated - September 24, 2021 11:55AM (PST) - This issue has been resolved and activation requests are now processing. We are currently aware of customers reporting issues with activating Deep Freeze online - our developers are working on addressing this issue and we will post an update here once that process is complete. Thanks for your patience while we resolve the issue. Read more Reports of 503 errors in Deep Freeze Cloud Posted by Adam Zilliax on 23 August 2021 09:42 AM Update: Our Developers have implemented fixes for this issue - if you are still running into these errors please contact us via email to support@faronics.com and we will get a support ticket open to track the issues further. We have been made aware of some reports of issues with accessing pages in Deep Freeze Cloud where customers will see a 503 error. Our operations team is aware of this issue and is working to resolve this issue as quickly as possible. We will post an update here once Read more View all news Help Desk Software by Kayako