GO Stores Contact us Worldwide / € BikBok SHOP ONLINE View All Coming Soon Let'S Dance All Night It'S Casual It'S Time For Work Everyone Loves Hoodies Wrap It Up Tops Dresses Jeans Jackets Sweaters/Cardigans Trousers Skirts Shirts/Blouses Accessories Jewellery Never Denim B A L A N C E Mid Season Sale Favourites - Back In Stock NEW IN BE INSPIRED NEVER DENIM Collection Jeans Lookbook B A L A N C E JEANS FIT GUIDE #GIRLSRIGHTTOEDUCATION About The Project About Plan What Can I Do? Why Girls? The Global Project COOKIES We use cookies on our website to make your time here more effective. You can read more about this by clicking on the link below. READ MORE ACCEPT Welcome to the wonderful world of Bik Bok Sign up for the Bik Bok Newsletter We are shipping to Norway, Sweden, Finland, Austria, Germany BIK BOK PRODUCT INFORMATION CUSTOMER SERVICE Contact us Terms and conditions Delivery Exchange and returns FAQ Assortment Prices and shipping costs Sizes Order Payment Changing an order Delivery Return Privacy and cookies Giftcards My Account BIK BOK & YOU Return What do I do if I want to exchange an article bought on bikbok.com? If you wish to exchange the item for another product, or a different size, then the easiest thing is to take the item to your nearest Bik Bok store. Remember to take your receipt. If you wish to return the product to us, you will be refunded and will then need to place a new order for any further products you wish to buy. Find your nearest store here. Can I exchange sizes? Yes. But you can only exchange sizes in one of our stores. You can return your product to our online warehouse and will then receive a refund. If you want another product, or the same product but in a different size, you will need to place a new order. Can I exchange goods purchased online at bikbok.com in one of your stores? Absolutely! In fact, this is the easiest way to exchange a product. Remember to take the receipt you received in your e-mail. If you exchange a product in the store, you will get the replacement straight away, and you avoid paying the cost of return shipping. If I buy a product in one of your stores, can I return it to bikbok.com and get a refund? If you bought a product in one of our stores, it is unfortunately not possible to return it to our online warehouse. You can only do this in one of our Bik Bok stores. How will I be refunded if I return a product? We make the refund into the same account you used to make the original payment. How long does it take to get a refund when I return a product? We will refund you within 10 days of receipt of the product. If you return a product to one of our shops, you will be refunded immediately, and you also have the opportunity to exchange the product for a different size or product. SUBSCRIBE TO OUR NEWSLETTER GO FOLLOW US ON: BIK BOK ABOUT BIK BOK STORES COLLABORATIONS SOCIAL RESPONSIBILITY WORK AT BIK BOK BIK BOK GOES FESTIVAL PRODUCT INFORMATION PRODUCTINFORMATION Press contact Washing instructions Size Guides CUSTOMER SERVICE Contact us Terms and conditions Delivery Exchange and returns FAQ Privacy and cookies Giftcards My Account BIK BOK & YOU Girls for girls © Copyright by 2016 BikBok Exchange and returns Privacy policy Terms and conditions Visa Mastercard Klarna Bik Bok