Home Your home Services for owners Contact Us Vacancies Getting Involved We are committed to working with our customers to improve our homes and communities. Why not get involved? Get Involved Need a property? Report a Repair Make a payment Southside Housing Association Southside House, 135 Fifty Pitches Road, Glasgow G51 4EB. Telephone: 0141 422 1112. Scottish Charity No.: SC036009. © 2014 Southside Housing Association Site: ColeAD

Home Your home Services for owners Contact Us Vacancies Contact Us You can get in touch with us in a number of ways: Call us on 0141 422 1112 Contact a staff member directly If you want to visit our offices, find out where we are Make a comment, compliment or complain using our online form Also See: Find us Update your details Staff Directory Comment, compliment or complain Get Involved Need a property? Report a Repair Southside Housing Association Southside House, 135 Fifty Pitches Road, Glasgow G51 4EB. Telephone: 0141 422 1112. Scottish Charity No.: SC036009. © 2015 Southside Housing Association Site: ColeAD

Home Your home Services for owners Contact Us Vacancies Comment, compliment or complain When we do something well, it’s great to get compliments, positive recognition and praise. We aim to provide a first class service but there may be occasions when we get things wrong. If you are not happy about something it is important for you to tell us. We are committed to investigating any complaint promptly and where appropriate offering redress. Anyone who receives or requests a service from us can use the complaints procedure. This includes tenants, people applying for housing, owners or sharing owners and people living in neighbouring properties. We welcome all comments about our work, to help us improve. The procedure is also open to people who may be acting on your behalf, such as a Councillor, Member of Parliament, advice agency or solicitor. Please use our online form to comment, compliment or complain We will always try to deal with complaints sympathetically, but there are some things we will not be able to give you information about. For example, it would be wrong for us to discuss with you the details of someone else’s housing application, as this would be a breach of confidentiality, but we can of course talk to you about how our allocations procedure works. Our approach to complaints is based on the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure. Also See: Find us Update your details Staff Directory Comment, compliment or complain Comment, Compliment or Complain Form Downloads Scottish Housing Regulator Leaflet - Complaints and Significant Performance Failures (pdf, 49 kB) Get Involved Need a property? Report a Repair Southside Housing Association Southside House, 135 Fifty Pitches Road, Glasgow G51 4EB. Telephone: 0141 422 1112. Scottish Charity No.: SC036009. © 2015 Southside Housing Association Site: ColeAD