About us Asset management Law Business Our offer Pension control Collaborations Supervision Complaint plug Career Sign in Guidance For general questions about financial products or if you need support in connection with complaints, you as a consumer can turn to the Consumers 'Insurance Bureau or the Consumers' Banking and Finance Bureau for advice and help. Konsumenternas Bank- och finansbyrå Konsumenternas Försäkringsbyrå Box 24215 104 51 Stockholm Phone 08-22 58 00 Konsumenternas Bank- och finansbyrås website In many municipalities, there is also municipal consumer guidance. Complaints Complaints and dispute resolution out of court If you as a customer want to make a complaint regarding the brokerage, the following procedure and processing time apply. If you are not satisfied with a service that we have delivered, it is important that you notify us immediately. We have guidelines for handling complaints according to FFFS 2005: 11. You should primarily contact your advisor directly or alternatively contact Thomas Ånlind who is the client manager at the company. If you are not satisfied with this, you can contact the person responsible for complaints. We strive to respond to complaints within two months. Complaints Officer / Compliance Lawyer Alf-Peter Svensson, DLA Piper Email: info@akademisk.se If you are not satisfied with the message from our compliance, you can turn to the General Complaints Board (ARN). Notification to ARN must be made no later than six months after giving final information on the matter. The disputed amount must be at least SEK 2,000 for ARN to be able to try the matter. ARN Box 174 101 23 Stockholm Telephone 08-555 017 00 General Complaints Board's website Dispute resolution If a dispute arises as a result of this assignment, it is always possible to have it tried in a general court (district court). In order not to lose your right to compensation, you must have brought an action in court within three years of being informed that the claim could have been enforced and at least within ten years of the claim having been enforceable at the earliest. Client manager Thomas Ånlind Email: thomas.anlind@akademisk.se Tel. 08-501 009 61 Complaints Officer / Compliance Lawyer Alf-Peter Svensson, DLA Piper Email: info@akademisk.se Klagomålsansvarig hos Garantum Partner Johan Andersson, Garantum partner, Box 7364, 103 90 Stockholm Epost: klagomal@garantum.se Stockholm HUMLEGÅRDSGATAN 4 114 46 Stockholm Hitta hit Uppsala BANGÅRDSGATAN 13 753 20 Uppsala Hitta hit Göteborg ÖSTRA HAMNGATAN 19 411 06 Göteborg Hitta hit Malmö ADELGATAN 21 211 22 Malmö Hitta hit Helsingborg KULLAGATAN 8 252 20 Helsingborg Hitta hit Meny Om oss Vårt erbjudande Pensionskontroll Kontakt Integritetspolicy Kundtjänst Telefon: 08-501 009 60 E-post: info@akademisk.se Certifikat Akademisk Marknadsanalys-Org.nr. 556783-8064 Står under finansinspektionens tillsyn. --------------------------------------- Alla rättigheter förbehållna 2009 - 2021. Book an appointment Registration of interest Registration of interest / book an appointment Name * Phone * Email address Message Desired date * Desired time * Handling of personal data * I agree to the handling of personal data Send This site uses cookies, by continuing you agree to the use of cookies.Ok April January February March April May June July August September October November December 2021 1950 1951 1952 1953 1954 1955 1956 1957 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 Mon. Tis We Tor Fri. Sat. Sun. 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 00:00 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 April January February March April May June July August September October November December 2021 1950 1951 1952 1953 1954 1955 1956 1957 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 Sun. Mon. Tis We Tor Fri. Sat. 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00