Eurogroup Consulting Leading Positive Transformation HOME WHO WE ARE OUR CAPABILITIES JOIN US NEWS CONTACT US Search: INSURANCE You are here: HomeOur expertiseSectorsInsurance For more than 20 years, Eurogroup Consulting has supported the biggest actors of the industry with their transformation challenges (organization, mutual insurance companies, social welfare groups, bankinsurers, brokers …). For each of them, we are able to provide them with relevant advice and feed-back upon experience of our teams, thanks to our numerous assignments led in France or other countries we cover. Overall view Never has the insurance sector been so affected by transformation drivers. Internet of course has been one of the main disruptors in the mid-1990s. The client – whether an individual or an organization – is better informed, equipped and therefore is more demanding on the advice, the services, the management of his requests, the quality of the relation, purchase conditions and contract management, … and on the overall delivered added value! To respond to this new level of requirement, and anticipate demands and reactions, the multi-channel model (omni channel experiences) must be optimized to integrate the current channels and the new digital ones. Today, no actor has total governance over the numerous channels. To succeed, taking advantage from the opportunities given by new technologies is key for collecting and processing data (Big Data, artificial intelligence, Machine and Deep Learning). Another challenge ahead of us… The transformation of the relationship model and client requirements brings about organizational operational model modernization and transformation, so that performance can be achieved through innovative market solutions (development of self-care, dematerialization and digitization of managements actions through Robotic Process Automation and other techniques). These transformations directly affect business lines, work environments and practices, and the tools used by all fellow peers of the sector. Consequently, they trigger an evolution in terms of behaviors, postures, and work ethics. Managers must be able to accompany these changes and support fellow peers in these evolutions. In an increasingly constrained and costly regulatory environment, some actors are looking for alliances, partnerships, or even mergers for survival. This is particularly the case for life and health insurance companies, for which the market is still very fragmented. Finally, underlying business models in the insurance sector (risk objects) are experiencing a revolution with the autonomous vehicle, smart buildings, NBIC in Health… These changes can disrupt the insurance sector business model, forcing its actors to anticipate new risks or client-related positioning changes, in terms of services and preventive actions rather than merely risk coverage and compensation. The insurance sector is doomed to innovate, which may explain why insurances companies have invested so much effort and capital in building relationships with digital start-ups. Your concerns Improvement of the client experience and satisfaction Review and optimization of client journeys, Development programs of fellow peers’ behaviors, Establishment of tools and metrics to measure satisfaction… Optimisation of the distributive and relationship model Definition and implementation of marketing and commercial campaigns In cooperation with our specialized partner, La Javaness, application of artificial intelligence to improve distributive, relationship or operational models With our specialized partner in training, Eurogroup Académie, implementation of programs to support fellow peers or managers with the evolution of practices and attitudes Advice and support with the research and the establishment of alliances, partnerships, joint ventures and mergers. Our experts Michel Collombet Partner Linkedin View details Maxime Letribot Partner Linkedin View details Matthieu Sainton Partner Linkedin View details Marc Siblini Partner ExCom member Linkedin View details Latest news Accelerate the financial transformation 8 January 2021 The first phase of the health crisis of March 2020 brought out the importance of the Finance function’s activities. It… More information The Lockdown: A Key Enabler for Business Transformation 27 April 2020 The widespread lockdown caused by the Covid-19 crisis has forced companies to urgently implement, mass teleworking strategies. As could be… More information When one crisis leads to a succession of crises: management to the test of Covid-19 23 April 2020 From the beginning of the Covid-19 crisis, organisations have experienced an unprecedented situation. Dealt with like a temporary health crisis,… More information Partager cette page Share with Email Share with LinkedIn Share with Twitter Share with Facebook Find us Phone +33 (0)1 49 07 57 00 Phone hours Monday - Friday 08h00 - 19h30 Find us on: Twitter YouTube Linkedin Instagram Latest news Accelerate the financial transformation 8 January 2021 The Lockdown: A Key Enabler for Business Transformation 27 April 2020 When one crisis leads to a succession of crises: management to the test of Covid-19 23 April 2020 Covid-19 : Eurogroup Consulting is Mobilised 16 March 2020 Tweets récents #Covid19 | Face à la dégradation de la situation sanitaire, les entreprises doivent rester mobilisées. Interviewé d… https://t.co/Zf4h7SsxTi 14 hours ago #PositiveInnovation | 3140 secondes avec @CoralieChevall1, docteure en #SciencesCognitives, pour explorer ensemble… https://t.co/ryQdcaNkhf yesterday La #FondationEurogroup lance l'appel à projets pour son jury de mars 2022 ! Organisme d’utilité collective vous vou… https://t.co/xqbMlyT6nb 3 days ago Partners Copyright - Eurogroup Consulting - 2019 We use cookies to ensure the best experience on our website. If you continue to use this site, we assume that you are satisfied.I accept