Login / Register Accessibility About us home About us Residents My Home Online News Engaging with you Find a home Development Careers Contact us Now viewing: Home > About us About us At Town & Country we have a strong commitment to providing good quality housing, excellent customer service, supporting and developing vibrant communities and combating social exclusion. We are committed to developing a positive approach to customer service, where the views and needs of residents are at the heart of everything we do. Town & Country was the first housing association in the country to achieve the Institute of Customer Service’s top accolade – its coveted ServiceMark. The ICS is the UK’s independent professional body for customer service, helping organisations such as British Airways, BMW and Waitrose to improve their customers' experience. We were acclaimed for our desire to offer customers ‘a world class service’. We provide more than 9,000 affordable homes in 22 local authority areas in Kent, Sussex, Surrey and South London. In addition to general needs homes, we offer a wide range of housing, including key worker, shared ownership and specialist accommodation including a women's refuge, housing for people with learning and physical disabilities, and a hostel for ex-offenders. We are a founder member of Placeshapers, an alliance of community-focused housing associations which believe that it is crucial to remain truly accountable at a local and regional level. We believe there is benefit to residents and stakeholders in maintaining a strong, independent, diverse, non-profit making sector. Placeshapers has grown to a membership of almost 90 housing associations, managing 675,000 homes and providing services to more than two million people. Our commitment to recruiting and developing staff who can really make a difference and offer excellent customer service is reflected in our Investors in People status, in our placing at number 45 in the Top 100 Not-for-Profit Companies to Work for and being awarded two stars by Best Companies. We are also a Living Wage employer. Over the years we have invested heavily in our homes, and continue to do so as part of our Asset Management Strategy, with the result that we achieved 100% compliancy with the Government's Decent Homes Standard. We are a founder and core group member of the South East Consortium, a procurement group of 16 housing associations and councils covering more than 150,000 properties. This boosts our buying power and helps us to achieve significant reductions by adopting good practice in the procurement of goods and services and provides training opportunities for staff. ————————————————————————————————— Town & Country Housing Group is a Charitable Community Benefit Society Registered with the Financial Conduct Authority (Registration No. 30167R). Homes and Communities Agency Registration No. L4251. Registered office: Monson House, Monson Way, Tunbridge Wells, Kent TN1 1LQ. This address is also the registered office of: TCHG Living Limited is a Community Benefit Society Registered with the Financial Conduct Authority (Registration No. 26702R). Homes and Communities Agency Registration No. LH3958. Monson Homes Limited - registered at Companies House. Company number 5880788. TCHG Foundation - registered with the Charities Commission registration number 1122306. Registered at Companies House. Company Number. 6254511. All of these companies are registered and domiciled in England. Published at: 09:00 22/04/2015 Back to top of page Print this page Email this page Site map About us Our mission, vision and values Senior staff Our boards Publications our developments our documents and policies Environmental Sustainability Value for Money Town & Country Housing Group Monson House, Monson Way, Tunbridge Wells, Kent TN1 1LQ Legal Statement Login to the Board Members Site Staff Login Town and Country © 2015 Powered by VerseOne Technologies Ltd We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that you're OK to continue.