} else { } Our response to COVID-19 Aegon Corporate About us What we do Our response to COVID-19 Aegon has taken proactive measures to help our colleagues and other partners navigate this intensely challenging period since the first outbreak of COVID-19 in early 2020. Find out more below about these initiatives and the donations we have made to support our customers and other stakeholders. We are acutely aware of the difficulties and disruption that the pandemic has caused for our customers, suppliers, and other partners. Aegon introduced a 'Working from Home' framework to help staff sustain good levels of well-being, engagement, and productivity during lockdown. This ensured a safe working environment while they delivered uninterrupted service to our customers and other stakeholders. We have also gone one step further, by exploring innovative ways to remain closely connected to our customers and provide additional support during the COVID-19 crisis: 'Blue Heart' Aegon the Netherlands launched the 'Blue Heart' campaign to provide customers with flexibility around insurance, pension, and mortgage payments. Tele-health In Spain, we set up a tele-health service for local customers, providing free medical basis on a 24-hour basis. CARES Act Transamerica established a support initiative to help US customers navigate the complex regulations of the CARES Act to access retirement savings in a penalty-free manner. India/China Aegon International accelerated hospitalization benefits in China and expanded benefit coverage to COVID-19 for customers in India. . We look out for our customers We've made sure there are no material pandemic exclusions in our products and services. As events unfolded around the coronavirus pandemic, our customers and colleagues have been affected by the virus in a myriad of ways. We have, and are, exploring ways to support everyone affected by the crisis. Our initial focus was on providing direct relief to local charities and supporting people on the front lines. We will continue to help affected customers. If you believe we can help you, please get in touch with your local Aegon office. Find Aegon offices Community investment Aegon has acted to support our most vulnerable communities in direct and tangible ways. During the spring lockdowns, Aegon's initial response centered on providing immediate healthcare support and relief. Through donations to hospitals, our various business units funded medical supplies and resources in regions worldwide. Key donations As the COVID-19 situation unfolded, we began to channel our community investments into projects to alleviate the financial consequences of the pandemic, with special attention paid to people who needed help handling their finances. Additionally, Aegon UK is supporting local charities on the frontline of the crisis, such as food banks and organizations providing aid to the vulnerable elderly. Aegon's donations in 2020 amounted to EUR 9.5 million, a 16% increase compared to 2019. Overall, through our businesses, Aegon supports approximately 500 charities and good causes in 2020. Over EUR 1.6 million or 17% of the 2020 total was directed towards pandemic-related donations. Find out more in our Integrated Annual Report 2020 . About us Governance Our businesses Contact Aegon Investors Financial results Analyst consensus Shareholders Dividends Financial calendar Newsroom News and updates Press releases Annual reports Sustainability Responsible investment Corporate citizenship Document library Careers Vacancy search Global careers Privacy Statement Cookie Statement Accessibility Disclaimer General terms and conditions Aegon 2021 We use cookies to make sure that our website works correctly and that you have the best experience possible. Cookies provide us important website use information. We also use cookies to provide tailored content, based on how you interact with our website and related emails.Read our Cookie Statement. Choose Cookies Accept All