Choose a Region Choose a Region Gas Emergencies Power Outages for Pay Your Bill Sign In / Register Menu Click to expand the nav drawer menu HomeOur CompanyTerms & Conditions Terms & Conditions Welcome to the National Grid website (“site”) and mobile application (“app”). National Grid means National Grid USA Service Company Inc. and its United States affiliates. These Terms and Conditions (“Terms”) govern your use of the National Grid (“our”) site and app. Please read these Terms in full before using our site and app. By accepting these Terms, by using this site and app, or by providing any information to National Grid, you agree to be legally bound by these Terms, and our Privacy Policy. If you do not agree to these terms, please do not use our site and app. We reserve the right to modify these Terms at any time without prior notice, and your use of the Site and app binds you to the changes made. We do occasionally update these Terms, so please refer to them in the future. Access to Site and App You will be able to access our site without having to register any details with us. You may only access our app by downloading it from third-party websites. These Terms are only applicable to the users of our site and app. We do not have any control over third-party websites or mobile applications and as such, we disclaim all liability from your use of those third-party websites and mobile applications to download our app. You should be sure to review any third-party website’s terms of use and conditions and privacy policies when you choose to download our app from them. Use of Site and App Our site and app, images, data, text, audios, videos, photographs, custom graphics, logos, button icons, descriptions, and all other material provided and the collection and compilation and assembly thereof (“content”) are the exclusive property of National Grid or its parent and are protected by the U.S. and international copyright laws and U.S. Trademark Law. The content of our site and app may be used for informational purposes only. Any other use of such content, including the reproduction, modification, distribution, transmission, republication, display, or performance of the contents without our prior written consent is expressly forbidden. Any other trademarks or service marks appearing anywhere on our site and in our app are the property of the third-party respective owners. To the extent any product name or logo does not appear with a trademark (™), such lack of notice does not constitute a waiver of any and all intellectual property rights that National Grid or a third party has established in any of its products, features, or service names or logos. You may not use, reproduce, modify, transmit, display, publish, sell, create derivative works, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any content of this site or app for commercial profit or gain. Nothing in these Terms or on the site or in the app shall be construed as conferring any intellectual property or other proprietary rights to you. You agree to observe trademark, copyright, and other applicable laws and may not use the content in any manner that infringes or violates the rights of any person or entity. We hold all rights to the content on this site and in the app. As a condition of your use of the site and app, you will not use the site or app, or any content or services, for any purpose that is unlawful in any applicable jurisdiction where our site and app are being used or prohibited by these Terms, and you agree to abide by the terms and conditions set forth in the “User Conduct” section below. You may not use the site or app content or services in any manner that could damage, disable, overburden, or impair any of our equipment or interfere with any other party’s use and enjoyment of the site or app, or any content or services. You may not attempt to gain access to any portion of the site or app, or any of its content or services, other than those for which you are authorized. While every effort is made to ensure the timeliness and accuracy of the site and app content and services, we make no warranties, either express or implied, and assume no liability or responsibility for the completeness, use, accuracy, reliability, correctness, timeliness or usefulness, of any of the results obtained from their use. We make no representation or warranty, express or implied, with respect to the content of the site or app, or links to third party websites, including but not limited to accurateness, completeness, correctness, timeliness or reliability. We make no representation or warranty regarding the merchantability or fitness for a particular purpose or use with respect to any content or services whatsoever that may be accessed through this site and app, or the results to be obtained from using the site and app. We make no representation or warranty that the site and app or content of either are free from defects or viruses. Your use of external links and third-party websites is at your own risk and subject to the terms and conditions of use for such links and websites. While every effort is made to ensure that all content provided on the site and app does not contain viruses and/or harmful materials, you should take reasonable and appropriate precautions to scan for viruses or otherwise protect your computer and/or device and you should ensure that you have a complete and current backup of the applicable items on your computer and/or device. We disclaim any liability for the need for services or replacing equipment or data resulting from your use of the site and app. While every effort is made to ensure smooth and continuous operation, we do not warrant the site or app will operate error-free. By submitting a telephone number to National Grid you agree that a representative of National Grid can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent to telephone contact is not an obligation to receive any of our services. National Grid SMS/Outbound Call Terms & Conditions When you select to receive text notifications, National Grid has your permission to message you on the number you have specified as your mobile phone. You expressly consent to allow us to use text messaging to contact you. When you select to receive outbound call notifications, National Grid has your permission to call you on the number you have specified as your mobile phone. You expressly consent to allow us to use pre-recorded calls or auto-dialed calls to contact you. There is no additional charge for sending or receiving SMS or voice messages. However, message & data rates may apply. Check with your carrier for the details on your plan. Message frequency will vary per customer. Compatible carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile. T-Mobile is not liable for delayed or undelivered messages. Site and App Uptime We take all reasonable steps to ensure that our site and app are available 24 hours every day, 365 days per year. However, websites and mobile applications do sometimes encounter downtime due to the server and other technical issues. Therefore, we will not be liable if this site or app is unavailable at any time. Our site and app may be temporarily unavailable due to issues such as system failure, maintenance or repair, or for reasons beyond our control. Where possible, we will try to give our users advance warning of maintenance issues, but shall not be obliged to do so. User Conduct When using our site and app, you shall not post or send to or from the site or app: (a) content for which you have not obtained all necessary consents; (b) content that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to civil liability, or otherwise is contrary to the law in any applicable jurisdiction where our site or app is being used; (c) content which is harmful in nature including, and without limitation, computer viruses, Trojan horses corrupted data, or other potentially harmful software or data. We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details or any person posting materials to our site or app in breach of this section. You shall not use our site or app while distracted or preoccupied, such as when operating a motor vehicle. You should access our site and app only with due regard for your own safety and the safety of others. Links to and from Third Party Websites Any links furnished on our site or app may allow you to leave our site or app. These third-party websites and mobile applications are not under our control and we disclaim any responsibility for the contents of such linked website, mobile application, or any link(s) contained in any such linked website or mobile application or any changes or updates to any of these websites or mobile applications. We further disclaim any responsibility for any form of transmission received from any linked third-party website, mobile application or advertising. If we provide these links to you, it is done simply as a convenience to you, and inclusion of any link herein shall in no way be construed as an endorsement by us of the website or mobile application. If you would like to link to our site or app, you may only do so on the basis that you link to, but do not replicate, any page of our site or app, and subject to the following conditions: (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law of the United States of America. If you choose to link our site or app in breach of this section, you shall fully indemnify us for any loss or damage suffered as a result of your actions. Disclaimers All information on our site and app is of a general nature and is furnished for your knowledge and understanding and as an informational resource only. The documents and any related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information contained on our site and app. We may make improvements and/or changes to any of the products depicted or described herein at any time. We expressly disclaim any responsibility or liability for any adverse consequences or damages resulting from your use of the site or app or reliance on the information from either. THE SITE AND APP ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH REGARD TO ANY PRODUCTS, INFORMATION OR SERVICES PROVIDED THROUGH THIS SITE OR APP, INCLUDING, TITLE, NON-INFRINGEMENT, OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL OR IN WRITING, OR IN ELECTRONIC FORM. Limitation of Liability YOUR USE OF OUR SITE AND APP IS ENTIRELY AT YOUR OWN RISK. WE WILL NOT BE RESPONSIBLE TO YOU OR TO ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES OR INJURY YOU MAY INCUR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SITE OR APP OR THE PRODUCTS AND/OR SERVICES, OR YOUR RELIANCE ON OR USE OF THE SITE OR APP, THE INFORMATION, OR PRODUCTS AND/OR SERVICES PROVIDED, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OR ANY FAILURE OF PERFORMANCE, OR ANY OF THE DATA OR OTHER MATERIALS TRANSMITTED THROUGH OR RESIDING ON OUR SITE OR APP, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF WE HAVE ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. Indemnification You agree to defend, indemnify, and hold us, our officers, directors, employees, volunteers, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use of and access to the site or app or your violation of these Terms or your violation of any third party right, including without limitation any trademark, copyright or other proprietary or privacy right. Assignment These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you. Applicable Law We make no representations that the contents of the site or app are appropriate or may be used or downloaded outside the United States. Access to the site and app and/or the contents of either may not be legal in certain countries outside the United States. If you access the site or app from outside the United States, you do so at your own risk and are responsible for compliance with the laws of the jurisdiction from which you access the site and app. Our site and app are created and controlled in the State of New York, United States of America. The site and app, the contents of each, and any disputes arising therefrom shall be construed and interpreted under the laws of the State of New York, and applicable United States federal laws. Use of our site and app constitutes agreement of the user to the jurisdiction of the state and federal courts located therein. Our site and app are subject to the United States export control laws and regulations and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import of any data on our site or app, as may be required. General These Terms, together with the Privacy Policy, and any legal notices published by us on the site or app, shall constitute the entire agreement between us concerning the use of the site and app. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE OR APP MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. Our Contact Information If you have any questions, please contact us. National Grid Data Privacy 175 East Old Country Rd Hicksville, New York 11801 USDataPrivacy@nationalgrid.com Effective Date: March 12, 2021 UK Ventures Careers Privacy & Cookies Terms Accessibility Security Regulatory Filings Opt out Business Partners Click to view us on Twitter Click to view us on Facebook Click to view us on Instagram Click to view us on Youtube Selecteer een taal Afrikaans Albanees Arabisch Armeens Azerbeidzjaans Baskisch Bosnisch Catalaans Chichewa Chinees (traditioneel) Chinees (vereenvoudigd) Deens Esperanto Ests Fins Galicisch Gujarati Haïtiaans Creools Hausa Hebreeuws Hindi Hmong Hongaars Iers Igbo IJslands Indonesisch Italiaans Japans Jiddisch Kannada Khmer Koreaans Kroatisch Latijn Lets Litouws Malagasi Maleis Maltees Maori Marathi Noors Perzisch Pools Portugees Punjabi Roemeens Russisch Slovaaks Sloveens Soendanees Somalisch Spaans Swahili Tadzjieks Telugu Tsjechisch Turks Urdu Wels Wit-Russisch Yoruba Zoeloe Zweeds Mogelijk gemaakt door Copyright @ 2021 National Grid USA Service Company, Inc. All rights reserved.