Services Research Teaching Patients & visitors GPs Jobs News & media About us Private patients Contact us Home > About us > Patient safety Become a trust member Corporate information Council of governors Equality, diversity and inclusion Working with our partners Our history Patient safety Patient safety programme Quality improvement, learning and sharing 'Speaking up' policy Public health Trust board World class expertise, local care Who’s who at the Royal Free London Stakeholder updates Patient safety The trust's patient safety programme strategy was launched during patient safety week in October 2014 and has since been further developed in line with the national sign up to safety campaign. As part of the campaign, we have pledged to: put safety first maintain organisational learning encourage honest transparency with patients, staff and the public be supportive when errors occur collaborate internally and externally to participate in innovative approaches. We will measure and monitor safety using the following metrics, to get a comprehensive picture of our whole organisation’s safety: Past harm: this encompasses both psychological and physical measures. Reliability: this is defined as ‘failure free operation over time’ and applies to measures of behaviour, processes and systems. Sensitivity to operations: the information and capacity to monitor safety on an hourly or daily basis. Anticipation and preparedness: the ability to anticipate and be prepared for problems. Integration and learning: the ability to respond to and improve from safety information. Related links Diabetes improvement pilot Improvements in sepsis 6 pathway Contact us Barnet Hospital | Chase Farm Hospital | Royal Free Hospital Switchboard 020 3758 2000 Royal Free London NHS Foundation Trust CQC overall rating Requires improvement 10 May 2019 See the report Services A-Z Consultants A-Z Resources A-Z Wards A-Z Privacy statement Accessibility Site map Website by Electric Putty