imimobile is now part of Webex Learn more | About Cisco Products Solutions More Contact Reporting & analytics Deeper insights create richer experiences Understand and improve customer interactions, driven by data. Download product sheet Book a demo Track and analyze customer interactions Root cause analysis Diagnose the flow execution metrics to identify areas of improvement. Real-time performance view Visualize how the customer journey is performing in real-time using bi-directional Sankey charts and comprehensive dashboards. PRODUCT SHEET imi connect Rapidly automate customer interactions across multiple channels. Learn how imi connect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience. Download now Key Features • Descriptive analytics Use the embedded BI capability to perform multi-dimensional analysis and data visualization. • Segment analysis Create segments and sub-segments to analyze flows at a granular level. • Goal tracking Track end goals and outcomes in relation to engagement patterns. • Node-level analytics Understand execution time at a node-level to identify potential improvements. • Sankey charts Access multi-level path analytics to know what's working and what's not. • Time-bound analysis Configure custom reports and analyze customer interactions for different time periods. Ready to take the next step? Talk to one of our experts today. Book a demo Talk to an expert Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}