1-800-423-6569 +1-562-236-3000 English 简体中文 Español About Us Applications Products Where to Buy Technical Support Resources News Room Partners Privacy Policy Effective Date April 1, 2021 Download Spanish Version: Aviso de privacidad en línea Download Traditional Chinese (HK): 線上隱私權聲明 Download Simplified Chinese Version: 在线隐私声明 Our Commitment to Privacy Your privacy is important to us at C&D Technologies, Inc. and Trojan Battery Company, LLC. (together, the “Company,”, “we,” “us” or “our”), and their respective subsidiaries worldwide. We are committed to safeguarding, preserving, and respecting your privacy rights. This Online Privacy Notice (or “Notice”) describes how we collect, use, disclose, and protect the Personal Information we gather about you through our websites or otherwise. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Notice does not apply to any other website maintained by other companies or organizations to which we link. We are not responsible for the content or activities provided on those websites. You Consent to This Notice You should read this Notice carefully. We recommend printing and retaining a copy for your future reference. By accessing, browsing, or otherwise using our websites, you confirm that you have read, understood, and agreed with this Notice. If you do not agree to this Notice, you may not use this or any of our Company websites. This Notice applies regardless of how you access our websites and will cover any technologies or devices by which we make our websites available to you. If you have any questions or concerns about our Personal Information policies or practices, you can contact us through the methods described in the “How to Contact Us” section below. The Information We Collect and How We collect the information you voluntarily provide directly to us, such as when you complete a form or submit information to us. We also collect information when you interact with our websites, for example, through our use of Cookies, as defined in this Notice. We may collect the following categories of Personal Information: General Personal Information. A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories. A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. Commercial Information. Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Internet or other similar networking activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. Geolocation Information. Physical location or movements. Inferences Drawn from the Consumer. Inferences drawn from Personal Information identified above are used to create a consumer profile. The above examples are illustrative examples and do not reflect the specific pieces of information we collect. The above does not relate to information collected in connection with an individual’s employment by or seeking employment with our Company. If you are employed by or seeking employment with our Company, please see our Employee and Contractor Privacy Policy for information regarding the personal information we collect in that capacity. Information You Provide Completing forms on our websites. If you request to receive information or fill out any forms on our websites, we may ask you to provide information such as your name, email address, and/or mailing address. If you send us an email, we will collect your email address and any information that you provide in the email. Social Media. If you interact with our websites by sharing on a social media platform, we may collect information that you post. Please note that your comments will be visible to the public, so you should never share Personal Information that you would like to keep private. Information That We Collect About You Based on the specific relationship or individuals involved, we may collect the following categories of information on our own or from third parties about you in accordance with applicable law: Publicly Available Information. We may collect information about you that is publicly available on social media platforms including, but not limited to, information on news feeds or publicly displayed through posts. Data from Third Parties. We may collect or license information about you from third parties to which you directly provided the information. Information We Collect as You Navigate Our websites We automatically collect certain information as you use our websites, such as the following: Usage Information. We may collect information automatically through your use of our websites, such as which of the pages on our websites you access, the frequency of access, and what you click on within our websites. Device Information. We may collect information about the device you are using, such as hardware model, operating system, application version number, browser type, and IP addresses. Mobile Device Information. In addition to the Device Information listed above, when you access our websites via a browser on your mobile device, we may collect mobile network information, including telephone number, the unique device identifier assigned to that device, mobile carrier, operating system, and other device attributes. Location Information. We may collect information about your actual location which may be determined from GPS and other sensors that may reveal information on or nearby devices, Wi-Fi access points, and cell towers. How Do We Use “Cookies” and Other Tracking Technologies? We may send one or more Cookies to your computer or other device. We also use other similar technologies such as tracking pixels, tags, or similar tools when you visit our websites. These technologies can collect data regarding your operating system, browser type, device type, screen resolution, IP address, and other technical information, in addition to navigation events and session information as you interact with our websites. This information allows us to understand how you use our websites. What Are Cookies? Cookies are small files created by websites, including our websites, that reside on your computer’s hard drive and store information about your use of a particular website. We set some Cookies ourselves and others are set by third parties. When you access our websites, we use Cookies and other tracking technologies to: estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our websites according to your individual needs; contact you to provide you with information or services that you request from us; advertise new content, events, and services that relate to your interests; provide you with more personalized content that is most relevant to your interest areas; and recognize when you return to our websites. You can manage your Cookies preferences as described in the “Managing Your Cookies” section below. What Types of Cookies Do We Use and Why? These are the different types of Cookies that we and our service providers use on our websites: Essential Cookies. These Cookies are required for the operation of our websites and enable you to move around our websites and use their features. Disabling these Cookies can negatively impact our website’s performance. Analytics, Performance and Research Cookies. Analytics Cookies allow us to analyze activities on our websites and can be used to improve the functioning of our websites. For example, these Cookies recognize and count the number of visitors and see how they move around our websites. Analytics Cookies also help us measure the performance of our advertising campaigns to help us improve them and optimize our website’s content for those who engage with our advertising. Functionality Cookies. These Cookies are used to recognize you when you return to our website. This enables us to personalize content for you and remember your preferences. Social Networking Cookies. These Cookies are used to enable you to share pages and content that you find interesting on our websites through third-party social networking and other websites. These Cookies may also be used for advertising purposes. How Long Do Cookies Stay on My Device? “Session Cookies” operate from the time you visit our websites until the end of that particular browsing session. These Cookies expire and are automatically deleted when you close your Internet browser. “Persistent Cookies” will stay on your device between browsing sessions and will not expire or automatically delete when you close your Internet browser. These Cookies, and the length of time they will remain on your device, will vary from Cookie to Cookie. Persistent Cookies are used for storing your preferences so that they are available for your next visit. These Cookies also keep a more accurate account of how often you visit our websites, how your use of our websites may change over time, and the effectiveness of our advertising efforts. Managing Your Cookies It may be possible to block Cookies by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including Essential Cookies) you may not be able to access all or parts of our websites. You can find out more about Cookies and how to manage them by visiting www.AboutCookies.org. Google Analytics We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies or other tracking technologies to help us analyze how users interact with our websites, compile reports on our website’s activity, and provide other services related to our websites activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The technologies used by Google Analytics do not gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here. We also use Google Remarketing features to collect data about visitors to our websites to, among other things, deliver advertising content on sites across the Internet in a manner that is specifically directed toward the interests expressed by the visitors while on our websites. Google uses Cookies to serve ads based on someone’s past visits to our websites. You can opt out of Google’s use of Cookies to serve ads based on your past visits to our websites via the following link: Google Ad Settings. Do Our Websites Respond to “Do Not Track” Signals? Most browsers have a “Do Not Track” setting that sends a special signal to websites, analytics companies, ad networks, plug-in providers, and other web services you encounter while browsing, to stop tracking your activity. There is currently no industry agreed-upon response to a Do Not Track signal. Do Not Track settings are voluntary signals sent to websites, which websites do not have to respond to. At this time, our websites do not respond differently based on a user’s Do Not Track signal. How We Use the Personal Information We use Personal Information we collect about you or that you provide to us in the following ways: to present our websites and their contents in a suitable and effective manner for you and your device; to contact you to provide you with information or services that you request from us, including information about the purchase of our products; to advertise services or campaigns that we think may be of interest to you; to provide customer support, troubleshoot issues, manage accounts, and respond to requests, questions, or comments; to carry out our obligations and enforce our rights arising from any contracts; and to notify you about any additions, upgrades, or changes in our services. How We Share the Personal Information We Collect We may share your Personal Information: With third parties who perform data services on our behalf (g., hosting, maintenance, backup, analysis, etc.). Any such third parties will be under an obligation to us to maintain the confidentiality of your Personal Information. To third-party service providers to prepare, deploy, and analyze advertising content; To the extent that we are required to do so by law; In connection with any legal proceedings or prospective legal proceedings; To establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention; To third parties so that they can market products, information, campaigns, or services to you, or to third parties that share the information with other entities that can market products, information, campaigns, or services to you. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personal Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personal Information; To any third parties as part of any business or asset sale; In the event of bankruptcy or dissolution proceedings, as part of the sale or reorganization process; and To any other person or entity where you consent to the disclosure. Legal Bases for Processing Your Personal Information Under the European Union’s (“EU”) General Data Protection Regulation (“GDPR”), if you are in a country in the EU, you are entitled to an explanation of the legal bases we rely on to process your Personal Information. The legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it, which is discussed below. Consent We may process your Personal Information based on your consent such as when you purchase a service or ask us to send you certain kinds of marketing communications. You have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal. Our Legitimate Interests We may process your Personal Information if doing so is necessary for our legitimate business interests. Your rights as an individual do not override those legitimate interests. For example, when we process your Personal Information to carry out fraud prevention activities, activities to increase network and information security, identify usage trends, determine the effectiveness of promotional campaigns, expand our business activities and improve our services and the content and functionality of our websites. To Perform a Contract We may process your Personal Information to administer and fulfill contractual obligations to you. To Enable Us to Comply with a Legal Obligation We may process your Personal Information to comply with legal obligations to which we are subject. This may include any requirement to produce audited accounts, any legal obligation to share information with law enforcement agencies, public or governmental authorities, and to comply with legal process. Necessary for the Exercise or Defense of Legal Claims If you bring a claim against us or we bring a claim against you, we may process your Personal Information in relation to that claim. Our Company is the Data Controller of all Personal Information collected from residents of the European Union. If you have any questions about or need further information concerning the legal basis on which we collect and use your Personal Information for any specific processing activity, please contact us using the “How to Contact Us” section below. Your Personal Information and Your Rights – Excluding Europe We respect your rights in how your Personal Information is used and shared. You may request to review and make changes to your Personal Information and make choices about the kinds of marketing materials you receive (or choose not to receive marketing materials from us at all) by contacting us as described in the “How to Contact Us” section below. You may also choose to stop receiving our newsletter or marketing emails by following the “Unsubscribe” instructions included in our emails, or you can contact us as described in the “How to Contact Us” section below. Your Personal Information and Your Rights – California If you are a California user, you have certain rights with respect to the collection, use, transfer, and processing of your “Personal Information,” as defined by the California Consumer Privacy Act (“CCPA”). We reserve the right to limit these rights, where permitted under applicable law, including where your identity cannot be reasonably verified or to the extent your rights adversely affect the rights and freedoms of others. To exercise any of the rights below, please contact us via the contact information below. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your Personal Information. Individual Rights A. Right to Know About Personal Information Collected, Disclosed, or Sold You have the right to request that we disclose the Personal Information we collect, use, and disclose about you to third parties. There are two types of Right to Know requests that you can make: 1. Right to Know (Abbreviated Request): If you make a Right to Know (Abbreviated Request), you will receive the following information about you: a. Categories of Personal Information collected; b. Categories of sources from which Personal Information is collected; c. Business purpose for collecting; and d. Categories of third parties with whom shared. 2. Right to Know (Specific Pieces of Information Request): If you make a Right to Know (Specific Pieces of Information Request), you will receive the following information about you: a. Specific pieces of Personal Information collected about you. This information will be provided to you free of charge unless we determine that your request is manifestly unfounded or excessive. You may request this information twice in a 12-month period. There are certain exceptions to a consumer’s Right to Know. We will state in our response if an exception applies. B. Right of Deletion You have the right to request that we and our service providers delete any Personal Information about you which we have collected from you upon receipt of a verifiable request. This right is subject to certain exceptions. We will state in our response if an exception applies. C. Right to Non-Discrimination You have the right not to receive discriminatory treatment for exercising the privacy rights conferred by California law. We will not discriminate against you because you exercised any of your privacy rights including, but not limited to: denying goods or services to you; charging different prices or rates for goods or services, including through the use of discounts or other benefits, or imposing penalties; providing a different level of quality of goods or services to you; or suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services. D. Submitting Requests You can submit your request by calling us at 1-800-543-8630 or emailing us at batteryorderentry@cdtechno.com E. Verifying Requests When we receive a request, we must verify that the person requesting information or deletion is the California consumer about whom the request relates in order to process the request. To verify a California consumer’s identity, we may request up to three pieces of Personal Information about you when you make a request to compare against our records. We may also request that you sign a declaration under the penalty of perjury from the consumer whose Personal Information is the subject of the request. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in your request to verify your identity and will delete any information you provide after processing the request. We reserve the right to take additional steps as necessary to verify the identity of California consumers where we have reason to believe a request is fraudulent. F. Authorized Agents You may choose a person registered with the California Secretary of State that you authorize to act on your behalf to submit your requests (“Authorized Agent”). If you choose to use an Authorized Agent, we require that you provide the Authorized Agent with written permission to allow them to submit your request and that you verify your identity directly with our Company. Failure to do so may result in us denying your request. Third Parties with Whom Personal Information Is Shared In the preceding 12 months, we have disclosed the following Personal Information about consumers for business purposes: We share Personal Information with service providers. We allow certain companies to use Personal Information to enhance online experiences and customize advertising. We share your Personal Information in all categories with third parties so that they can market products, information, campaigns, or services to you, and to third parties that share the information with other entities that can market products, information, campaigns, or services to you. IN THE PRECEDING 12 MONTHS, WE HAVE NOT SOLD PERSONAL INFORMATION ABOUT CONSUMERS OR MINORS. Contact for More Information If you have any questions or concerns regarding your California Privacy Rights under this Privacy Policy, please feel free to contact us as described in the “How to Contact Us” section below. Last Updated: August 18, 2021 Your Personal Information and Your Rights – Europe Only If you are an individual in a country in the EU, you have the right to make requests to: Access the Personal Information we keep about you; Rectify inaccurate Personal Information; Place restrictions on our use of your Personal Information; Object to our use of your Personal Information; Ask us to delete the Personal Information about you we hold; Have your Personal Information transferred to you or another party of your choosing; and Make a complaint to the relevant supervising authority We describe these rights more fully below. Asking us to access your Personal Information You have the right to obtain from us confirmation as to whether or not we are processing Personal Information about you and, if so, the right to be provided with the information contained in this Notice. You also have the right to receive a copy of the Personal Information undergoing processing. Asking us to rectify your Personal Information You have the right to ask us to rectify any inaccurate Personal Information about you and to have incomplete personal data completed. Asking us to restrict our use of your Personal Information You have the right to ask us to place a restriction on our use of your Personal Information if one of the following applies to you: You contest the accuracy of the information that we hold about you, while we verify its accuracy; We have used your information unlawfully, but you request us to restrict its use instead of erasing it; We no longer need the information for the purpose for which we collected it, but you need it to deal with a legal claim; or You have objected to us using your information, while we check whether our legitimate grounds override your right to object. Objecting to our use of your Personal Information You have the right to object to our use of your Personal Information where our reason for using it is based on our legitimate interests or your consent (rather than when the reason for using it is to perform an obligation due to you under a contract with us). Asking us to delete your Personal Information You can ask us to delete your Personal Information if: We no longer need it for the purposes for which we collected it; We have been using it with no valid legal basis; We are obligated to erase it to comply with a legal obligation to which we are subject; We need your consent to use the information and you withdraw consent; You object to us processing your Personal Information where our legal basis for doing so is our legitimate interests and there are no overriding legitimate grounds for the processing. However, this right is not absolute. Even if you make a request for deletion, we may need to retain certain information for legal or administrative purposes, such as record keeping, maintenance of opt-out requirements, defending or making legal claims, or detecting fraudulent activities. We will retain information in accordance with the “How Long Is Your Personal Information Kept?” section below. If you do exercise a valid right to have your Personal Information deleted, please keep in mind that deletion by third parties to whom the information has been provided might not be immediate and that the deleted information may persist in backup copies for a reasonable period (but will not be available to others). The right to transfer your Personal Information to another service provider You may request that we transfer some of the Personal Information you have provided to you or another service provider in electronic copy. This applies to Personal Information we are processing to service a contract with you and to Personal Information we are processing based on your consent. Making a complaint If you have any concerns or complaints regarding our processing of your Personal Information, please contact us as described in the “How to Contact Us” section below and we will do our best to answer any question and resolve any complaint to your satisfaction. If for whatever reason, you feel we do not meet the standards you expect of us, you are also entitled to make a complaint to your local supervisory authority. The EU Commission has a list of supervisory authorities here. Advertising and Marketing Choice Depending on your location (and reflecting applicable law), you may have been asked to indicate your preferences, provide us with your consent regarding the receipt of such information from us, and indicate how you would like to receive it. Wherever you are located, we will send you marketing communications based on any preferences you may have expressed. We only want to send you information in which you are interested. If you do not want to receive these communications or would like to understand more about other unsubscribe options, please contact us as set out in the “How to Contact Us” section below. For email communications, you can opt-out and/or manage your preferences by clicking on the unsubscribe link provided at the bottom of any email you receive from us. If we call you with information you do not want to receive, you can advise us of this during the telephone call. Third-Party Links Our websites may contain links to third-party websites. When we provide links, we do so only as a convenience and do not endorse any products or services, and are not responsible for any content of any third-party website or any links contained within. It is important to note that this Notice only applies to this Website. We are not responsible and assume no responsibility for any Personal Information collected, stored, or used by any third party as a result of you visiting their website. We also advise that you read the privacy notice of any third-party websites you choose to visit carefully. How Long Is Your Personal Information Kept? Our Company retains your Personal Information to the extent it is necessary for the purpose for which it was collected, after which we will delete your Personal Information. or upon your request, subject to exceptions as discussed in this Notice or under applicable law, contract, or regulation. Our Commitment to Data Security The security of your Personal Information is important to us. We take various reasonable organizational and technical measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. We have policies and procedures in place to ensure team members know what is expected of them in relation to Personal Information. We have in place appropriate procedures for accessing our system and access to it limited by role. We have also put processes in place to address suspected breaches of your Personal Information. If required by law to do so, we will notify you and/or the relevant supervisory authority in the event of a data breach. However, we cannot and do not guarantee complete security, as it does not exist on the Internet. Our Commitment to Children’s Privacy Protecting the privacy of the very young is especially important. Our websites are not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under 13. In the event that we learn that we have collected Personal Information from a child under age 13 without verification or parental consent, we will immediately delete that information. If you believe that we might have any information from or about a child under 13, please contact us using the information provided in the “How to Contact Us” section below. How to Contact Us Should you have other questions or concerns about these privacy policies, please feel free to contact us by mail at 200 Precision Dr, Horsham, PA 19044, or send us an email at DG-Privacy@groups.cdtrojan.com You may also call us at: English speaking USA and Canada: 1-844-990-0004 Spanish speaking USA and Canada: 1-800-216-1288 French speaking Canada: 855-725-0002 Spanish speaking Mexico: 01-800-681-5340 All other countries: 1-800-603-2869 (must dial country access code first. Click here for access codes and dialing instructions) Changes to This Privacy Policy We reserve the right to make changes to this Notice at any time without prior notification to you. We will post any changes to this Notice on this page. 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