ABOUT US TIME TRAVEL WHO WE ARE HISTORY WHY FCN? STAFF GIVING BACK 20 YEAR CLUB WHO WE ARE Shhhhh! Don't tell anyone, but we found the magic behind collecting money. KINDNESS. Yup, that's it. Plain and simple. You'd be surprised how often a kind word paves the way for payment. We've been in the debt collection business since 1954 and with that much experience, you can trust us! Our tag line isn't just words - it's how we do business everyday. Our corporate office is one of Visalia's premier historical landmarks, providing an unprecedented work environment within the collection industry. We also have the privilege of serving on the California coast with a payment center located in Grover Beach. LEARN MORE HISTORY 1954 1969 1976 1982 1983 1984 1987 1991 1992 1995 1997 1998 1999 2000 2002 2003 2004 2009 2010 2012 2013 2014 2015 2016 2019 2020 Frank Cavale established Cavale Collection Service, Inc. out of his home at 1600 West Mineral King in Visalia. Frank had a vision to service the entire state of California. For the first 10 years the agency employed seven employees. Every new account was tracked on a 3 x 5 index card initially by typewriter and then manually updated each time any activity occurred on the account. The office phone number was Redwood 22-2286. WHY FINANCIAL CREDIT NETWORK? That's an easy answer ... exceptional customer service. At our very core is the belief that people matter. In everything we do, we ask ourselves "are we valuing people?" It's our directive. Do we succeed 100% of the time? No - we employ human beings, who are just that - human. Though we may stumble at times, we use those opportunities to grow and improve. Here are a few other factors that differentiate us from the crowd: Our Multi-Language Program - one of our primary focuses has been developing our bi-lingual collection services through this program. Client View - the ease and convenience of having access to your accounts at your fingertips through a web-based client portal. Staff - we hold each other accountable to be the best team in the industry! STAFF In order to be the best, you have to hire the best and to hire the best you have to be the best - it's a cycle that keeps us on our toes. We have a team of over 40 people. Each of them have a story to tell. Each of them make FCN a better place. Since we are unable to introduce you to everyone, we'd like to share a little bit about the team members who interface with our client family. ALICIA SUNDSTROM Chief Inspirational Officer (AKA - President) There are so many things I am passionate about and that I love….creating an amazing work place and developing a first class team are near the top along with my family, reading , traveling, live music, the ocean, and if you really want to make me giggle…..finding the perfect pair of shoes…or the perfect accessory…that pop of color that really makes the outfit….my name is Alicia and I’m addicted to fashion! KRIS DAVISSON Director of Encouragement (AKA Vice President) I've always had a sense that life should be fair. Obviously that's not possible, but oh how I strive to make it so. I guess that's how I got the nickname "Jiminy Cricket" or "The Conscience of the Company". My favorite thing is making people feel like they make a difference, they have a voice and they are incredibly valuable. I love spending time with my family, serving the community and tinkering in my woodshop! My super power? My smile and pixie charm. SUSAN MORADO Compliance and Training Officer/Collection Manager At this stage in my life, I'm so grateful to be in excellent health, proud of my children’s accomplishments, my grandchildren (their smiles and joy they add to my life!) and the opportunity given to me to have worked 31 years for an amazing company allowing me to travel and experience new and exciting wonders! ROBIN OSBORN Exceeder of Expectations (AKA Client Servicing Representative) One of my favorite things to do is attend rock concerts. Actually I like all types of live music and have seen too many bands to list and am still counting! I also enjoy Sprint Car racing, spending time with my family and grandpuppy, Petey. So if you enjoy rock concerts too and happen to see me at one of the many venues I have frequented, please give me a big WAHOO! and I might buy you a beer!! KELLIE MEYER Exceeder of Expectations (AKA Client Servicing Representative) You will see my biggest smile when I am serving people. For the past 11 years, I have volunteered to go to Mexico to assist in building homes for single moms. I cherish the relationships I have built over the years. I added Haiti to my resume a couple of years ago by volunteering with a medical team to venture into the poorest of neighborhoods. It has been a very eye opening experience and teaches me how blessed we are to have the medical care we have in the United States. My favorite thing is when the mamas allow me to hold their babies - they are so precious. VENITA JOURDAN Exceeder of Expectations (AKA - Client Servicing Representative) Music is the universal language. My husband and I will travel around the state to attend different music festivals. We even met at one in Chicago. This is what you will catch me doing at any given festival –music, watermelon, my sunhat, and my huge fan. The only things missing from this picture is my beverage cup and my “gravity” chair. “Leeeaaann back”…and enjoy life!!!! WENDY ANDERSON Exceeder of Expectations (AKA Client Servicing Representative) Being the youngest of a family of four is a tough job but someone has to do it! As the youngest I also felt the need/desire to be the performer. Throughout the years I have been a wedding and funeral singer, sang the national anthem and was a Music Minister for over 10 years, what an amazing honor! I had my acting debut at “Encore Theater” playing twins in a slap stick comedy, (I had a dying scene that was out of this world). Lastly I had my own clown business “Merry Heart Clown Productions”. My passion – to make people happy, laugh or just feel good. My name is Wendy (aka Tickles the Clown) and I am addicted to laughter! MARIA ESPARZA Exceeder of Expectations (AKA Client Servicing Representative) I love being a mother of three wonderful boys! I’m a total baseball mom when it comes to being out on the field. My mother is truly my best friend. I like to stay positive in everything I do - it makes my day go by faster! LARE CARSON Wearer of Boundless Hats (AKA Technical Support Manager) I love to read! It takes you to another place and you can, for a short time, forget your own worries. ANDREA CRAWFORD Master of the Balance Beam (AKA Support Team Supervisor) As much as I enjoy staying local with my hubby and son, I love to explore! Born and raised in Visalia my roots will stay planted but, my limbs have stretched to 8 countries and 24 states! In my “spare” time I have a passion for volunteering and watching my son golf! JOSIE NAVARRETE Legal Supervisor I’ve been with the company 21 years. I love spending time with family and friends, like the outdoors and love to travel. I’m passionate about being the voice for a child through my participation in CASA (Court Appointed Special Advocates). LISA JOHNSON Collection Supervisor I have been with the company 29 years and counting! During this time I've gotten married and raised five children. Like they say "If you love what you do, you never work a day in your life." I love spending time with my family and friends and working in my yard. BRENDA PIMENTEL Collection Supervisor One of the most important things in my life are my three loves - my husband and my two boys! They mean the world to me and because of them it is very important for me to dedicate time to my family. We enjoy a great ball game at the Angels Stadium and create new memories each time we travel there. I enjoy scrapbooking and I love, love shoes! And let’s not forget a beautiful piece of jewelry to make you feel beautiful!! It’s the little things that make me happy and smile every day. ROSALINA PADILLA Collection Supervisor I thank my parents for instilling good work ethics, I do my job with pride. I believe you meet certain people from different walks of life for a reason. I have a big heart and love helping others without having a light shining on me. I love sharing my knowledge. I may be direct but I also have a great sense of humor. I’m very competitive and I love new challenges. I’m Rosalina. GIVING BACK Our passion to make a difference extends to our community. We believe it is imperative that we give back, both with our time and resources. We encourage our team members to get involved in the communities they call home. We have soccer coaches and boy scout leaders. We have staff members who are active in rotary and another that is a board member of a national charity. Some of our team goes to foreign countries to help the underserviced. Additionally, we provide opportunities to get involved in our own corporate projects. Organizations and events we support: Boys & Girls Club's Bowl for Kids, American Cancer Society's Relay for Life and Visalia Emergency Aid's Race Against Hunger. We have two projects that we are especially passionate about: Project Hope: In May of each year, we provide opportunities for our staff to be exposed to service through Project Hope. These projects are scheduled during normal work hours and we pay the staff their regular rate of pay to participate. Once someone catches the "service bug", they continue to volunteer on their own! Ann's Kids for Christmas: We have been participating in this event for over 30 years. This program provides a Christmas Party for 300 underprivileged Tulare County children. We spent the entire year making preparations in anticipation of that December day when they all assemble to eat some pizza, laugh and see Santa. It is our favorite day of the year. 20 YEAR CLUB How many small companies do you know of that have enough long-timers to have a club! We do! We currently have thirteen employees who have been with us for more than 20 years and we are adding new people each year. That's amazing! Membership has its privileges - these employees get special perks throughout the year including additional vacation times, special lunches and even more bonus potential. Financial Credit Network 1300 West Main Street Visalia, CA 93291 (800) 540-9011 Login to ClientView LOGIN Please understand this is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.