Skip to Footer IT Service Management (ITSM) Services Harness big data to accelerate ITIL-driven service delivery and lower service desk costs. Contact us Faster Service. Better Experience. Lower Costs. Our workshop, discovery, and roadmap services help define business and IT strategies. ITSM consulting and service desk consulting help you define a solution architecture, design, and processes; and conduct integrations and implementations. Implementation services accelerate time to value with deployment, upgrade, and migration assistance. 25% Improve User Experience Service desk call reduction 80% Improve Staff Efficiency Cost reduction as time spent in change management decreases 50% Improve Speed and Agility Service request time reduction Succeed in the cloud with service lifestyle management Read white paper Service Management Automation: Solution-as-a-Service The power of Service Management Automation: Solution-as-a-Service and a fully managed, as-a-service flexible delivery model helps you deliver a Big Data service-desk-in-the-cloud experience to your users. Asset Manager as a Service Reduce cost, facilitate license compliance, and make more informed asset decisions. Read service brief Additional Services End-of-Life Discovery Service Get a clear picture of your enterprise software portfolio currency, and reduce the cost and risk associated with end-of-life software. Read service brief Application Modeling as a Service Create a solid foundation for IT Service Management with your CMS in the service-oriented world. Read data sheet Business Service Catalog Identify and develop a service model management approach to consistently address strategic business demand. Business Service Catalog helps you create a central catalog to govern the service lifecycle of your business. Read data sheet Service Catalog Assessment Service Define your organization’s maturity level and readiness for service catalog management. Read data sheet Working with Micro Focus has really given us that concept of how do we build our framework – how do we build a solid foundation. Micro Focus has been a fantastic partner. When we had challenges, they are there to support and to help. Matt MacDonald – REGIONAL GENERAL MANAGER FG Additional Resources What is ITSM? Discover Products Partners Events & Webinars Marketplace TechBeacon Resources Support Login Resource Library Free Trials Community Subscribe Education Central Company About Careers Contact Us Investor Relations Corporate Blog Press Room Environmental, Social & Governance Tax Strategy Legal & Compliance Legal Information Privacy and Cookie Notice Website Terms of Use Code of Conduct Anti-Slavery Statement Accessibility English US © Copyright 2021 Micro Focus or one of its affiliates Your choice regarding cookies on this site We use cookies to give you the best possible online experience. You can change your consent choices at any time by updating your cookie settings. Configure cookies Accept all