My Account Online Log in to manage your account Forgot your password or username?* Click here to reset password. * If you’re already a customer, but have never used My Account Online or have forgotten your password, you can log in using your primary registered phone number as your username and your account number as your password. If you are a postpaid customer you can locate your account number on your invoice. If you are a prepaid customer, follow the reset password link to the left or contact customer service for support With My Account you can: Manage everything about your account conveniently and easily Review calling history, bills, payments and plan information Change preferences, request credits, get rate information Use convenient tools to get service support Need help? Choose a topic to get started: How to use MyAccount How to use your Startec service Chat with a customer service representative Contact us with a question or comment