COMMUNITY INVESTOR RELATIONS CONTACT Personal Business Lending Resources Company Online Disclosures & Access Agreement Welcome to Coastal Bank & Trust’s Internet Banking, CBT Online! This CBT Online Disclosure and Access Agreement (the "Agreement") discusses how you can use CBT Online (the "Service") to obtain information about your Coastal Bank & Trust (the “Bank”) accounts, to transfer funds between your accounts, and to request certain other bank services. It also contains the terms and conditions governing the Service. If you previously registered for CBT Online, this version of the Agreement replaces the agreement that you had with us. If you continue to use the Service, you are bound by these terms. Under this updated Agreement, retail customers can use the Service to transfer funds between their Coastal Bank & Trust accounts. Business customers can use the Service to transfer funds between their accounts if they have the appropriate agreement on file. (See Registration for Business Accounts, below.) IF YOU ARE A BUSINESS CUSTOMER AND DO NOT WISH TO HAVE THE ABILITY TO TRANSFER FUNDS BETWEEN ACCOUNTS USING CBT Online, PLEASE CALL US AT 910-577-3200, AND WE WILL REMOVE THIS FUNCTION FROM YOUR SERVICE. If you use CBT Online, you thereby indicate your consent to these terms. You may print a copy of this Agreement for your records now, or you can refer to this document in the Online Help section later at your convenience. SECURITY & PROTECTING YOUR ACCOUNT Coastal Bank & Trust is strongly committed to protecting the security and confidentiality of our customer's account information. Coastal Bank & Trust uses state-of-the-art technology in the ongoing development of its Online PC Banking service to ensure this security. We use several different methods to protect your account information: You can only access CBT Online with certain browsers that have a high security standard. Your account numbers are not displayed in full - only the last 4 digits can be viewed. You must have a valid Username and Password to logon. If no action is taken for 5 minutes, you will be automatically logged off CBT Online. Out-of-Band Authentication. Your Responsibilities: You agree.... Not to give out your identifying information such as your PC Password to any other person. The Bank may rely on your Username to identify you when providing banking services to you. Never to leave your account information displayed in an area accessible by others. Never to leave your PC unattended while using CBT Online. To always exit the system by clicking on EXIT after using CBT Online. Not to access online banking through an unsecure (public) network (WI-FI). To access online banking through a dedicated (nonpublic) computer. To notify Coastal Bank & Trust at 910-577-3200 immediately if you suspect that your Username or Password has become known to any unauthorized person. COASTAL BANK & TRUST ONLINE E-MAIL COMMUNICATIONS Electronic messages sent and received via the "Communication Center" under the “Customer Service” tab in CBT Online (i.e., once your Username and Password have been accepted by Coastal Bank & Trust and your browser shows that a secure connection has been established) are secure. Communications sent over the public Internet are not necessarily secure. Therefore, we will not send, and we strongly suggest that you do not send, any confidential account information unless using the Communication Center options provided in our Customer Service section. You agree that we may take a reasonable time to act on any e-mail. Correspondence that requires expeditious handling -- for example, if you need to report an unauthorized transaction from one of your accounts, or if you need to immediately stop payment on a check you have issued, should be made by calling the Bank at 910-577-3200. You agree that Coastal Bank & Trust may send you electronic messages about other products or services we offer. REGISTRATION Business Accounts: Coastal Bank & Trust business account customers must first contact the Bank and enroll in CBT Online Cash Management Service. If your business has previously received a Username, your representative may enter it to register for CBT Online. Accounts you want to link to a Username, and what activity level each account linked to your Username will have: There are some limits on the accounts that can be linked to your Username. The person you appoint as your Username Administrator will decide which of your accounts to link to each Username and what activity level is appropriate for each account linked to the Username. Activity Levels for Accounts Linked to Your Username: There are different activity levels that can be assigned to a Username. All available accounts will have at least the Account Summary level. Only checking accounts, deposit accounts and loan accounts may also have the second activity level. At the present time, the activity levels are: (1) Account Inquiry: This activity level will allow you to obtain current account balance and transaction information for the previous 180 days. This activity level does not include transferring funds. (2) Transferring Funds: This activity level allows you to obtain account information, to transfer funds between accounts linked to the Username, and to obtain certain other banking services. Each checking account, deposit account, and loan account linked to your Username will have this activity level, unless you choose otherwise. (3) Bill Payment: This activity level will include the right to make payments to third parties through our CBT Bill Payer Banking Service. FUNDS TRANSFER SERVICE& If you are a customer, and you have a Username and Password from us, you will be able to transfer funds between your Coastal Bank & Trust accounts. If you are a Business customer, you will be able to transfer funds between your Coastal Bank & Trust accounts as well as ACH & Wire transfers to accounts outside of Coastal Bank & Trust. If you do not want to have the ability to transfer funds between accounts using CBT Online, or if you want to restrict the accounts from which you can transfer funds using your Username and Password, call us at 910-577-3200, and we will make the necessary adjustments to this service for you. Business customers must have a Username linked to an account with at least a Funds Transfer activity level to be able to transfer funds between accounts. Interbank Transfers: Retail customers have the ability to transfer funds to another customer with a Coastal Bank & Trust account. The Interbank Transfer option must be authorized by the receiving deposit customer, by providing their deposit account number. Business customers need to call us at 910-577-3200 in order to set up Interbank Transfers. The terms that apply to the Funds Transfer Service are set forth more fully below. CBT Online PC Banking FUNDS TRANSFER PROVISIONS As a CBT Online customer, you can make immediate transfers between your Coastal Bank & Trust savings and deposit accounts over the Internet. All such transfers are subject to the terms of these CBT Online PC Banking Funds Transfer Provisions (the "Transfer Provisions"). You can also use CBT Online to transfer funds between certain line of credit accounts and your deposit accounts. Transfers are not permitted from one line of credit account to another line of credit account. By using the Funds Transfer Service (the "Service"), you agree to these Transfer Provisions. 1. General Information. a. Meaning of Terms. As used in the Transfer Provisions, the following words have the meanings given below. "You" and "your(s)" refer to each person (including any business) who applies to use the Service, and each person who uses the Service with the permission of an applicant. "Business" means any corporation, partnership, limited liability company, sole proprietorship or any other type of entity maintaining a deposit account for commercial purposes. "We," "us," "our(s)," "Coastal Bank & Trust" or "Bank" refers to any Coastal Bank & Trust depository institution (such as Coastal Bank & Trust) that holds an account that is accessed by the service. "Business Day" means Monday through Friday, except banking holidays. b. Which Sections of These Provisions Apply to Consumer and Business Customers: Exclusion: When using the Service in connection with accounts established primarily for personal, family, or household purposes ("consumer" or "personal" accounts), Sections 1 and 2 of these Transfer Provisions apply to you. When using the Service in connection with accounts established primarily for business purposes, Sections 1, 2, and 3 of these Transfer Provisions apply to you. c. Authorization to Charge Accounts: You are responsible for all transfers you or your authorized representative makes using the Service. You authorize us to debit your designated account(s) for any transactions accomplished through the use of the Service (including the transfer of funds from another deposit account or overdraft line of credit that provides overdraft protection, if you have one of those services in effect). You agree that we may comply with transfer instructions entered by any one person using an authorized Username and Password, notwithstanding any provision that may be contained in other account documentation purporting to require more than one signature to withdraw funds from the account. If you permit another person to use CBT Online or give them your Username or Password, you are responsible for transfers, payments or advances that person makes from the deposit and credit accounts linked to your Service registration even if that person exceeds your authorization. d. Exclusion of Securities or Commodities Purchases: These Transfer Provisions do not apply to any transfer of funds, the primary purpose of which is the purchase or sale of securities or commodities in or through a Bank account. 2. CBT Online PC Banking Funds Transfer Service Particulars. a. Types of Transfers: Posting. You can transfer funds between your Checking and Savings accounts using CBT Online, and between your deposit accounts. All such transfers are effective when you complete the transaction online. You can also transfer funds between your deposit accounts and certain line of credit accounts using CBT Online. Transfers to a line of credit account will not be reflected in your line of credit account until the business day following the day on which you complete the transaction. You cannot transfer funds between line of credit accounts using the Service. b. Limits On Transactions. There is a maximum dollar limit on any transfer equal to the available balance in your account plus the available balance or credit balance in any other account or line of credit attached to the deposit account to provide overdraft protection. c. Availability. Funds must be available in the account from which you wish to transfer funds on the date you enter the transaction. d. Restrictions on Transfers from Savings and Money Market Accounts. Under Federal Reserve Board Regulation D, you may make an unlimited number of deposits or transfers into a savings or Money Market account; however, you may make no more than six transfers or withdrawals out of such an account per monthly statement cycle (not counting transactions made at ATMs or at banking offices). Transfers made by telephone, personal computer or funds automatically transferred from a savings or Money Market account to another deposit account for overdraft protection are counted toward the six total permitted monthly transfers or withdrawals, of which no more than six (6) transfers can be made to a third party. If your transactions exceed the legal limit, we will charge you a fee for each such transaction in excess of the legal limit. If you exceed the restrictions more than three times during a 12-month period, we will close the savings or Money Market account and transfer the funds to a checking account. On CBT Savings accounts, we charge a fee for each withdrawal or transfer in excess of three per month. e. Insufficient Funds to Complete Transfer: If your account does not have sufficient funds to complete a transfer as of the date the transfer is scheduled to be made, the transfer may not be completed, but if we do complete the transfer as an accommodation to you, you are responsible for any overdraft created. f. Correcting or Canceling Your Transfer: You cannot cancel your transfer after it has been entered in CBT Online and the information transmitted to us. You can correct information about a transfer before you send us the information, and you can use CBT Online to reverse a transaction after it has been entered. g. Documentation and Verification of Transfers: The date and amount of transfers made through CBT Online will be shown on the Transaction History screen of CBT Online, and will also be shown on your printed statements for the accounts from which and to which the transfer is made. h. Address and Telephone Number For Notification Of Unauthorized Use: If you believe your Username or password has become known by an unauthorized person, or that someone has transferred money without your permission, call Coastal Bank & Trust immediately at: 910-577-3200 or write to: Coastal Bank & Trust, 2414 N. Marine Blvd., Jacksonville, NC 28546. If you suggest that an unauthorized transfer may have occurred, we may require you to sign an affidavit. Also contact us with any other questions or problems that you may have regarding the Service, including: You have a problem with a transfer you authorized, or your statement reflects a transfer you think is in error. You need to obtain documentation concerning a transfer previously issued from your account. (There may be a fee for these requests, as disclosed in the Schedule of Fees and Charges). i. Disclosure of Account Information: We may disclose information to third parties about your account or the payments or transfers you make: When necessary for verifying or completing payments or transfers, or to resolve a problem related to a payment or transfer; To verify the existence and status of your account for a third party such as a credit bureau or merchant; At the Bank's discretion, to any of our subsidiaries or affiliates; If you give us your written (including electronic message) permission; or As otherwise permitted or required in the Bank's Deposit Agreement and Disclosures or other applicable agreements, or by law or government regulations. 3. Additional Provisions Applicable Only to Business Accounts: When you transfer funds using CBT Online in connection with business accounts, the information in this Section 3 applies to you. a. Enrollment Form and Certification of Authority: Before using the Service, you must execute and deliver to us a Cash Management Enrollment Form, which includes a Certification of Authority. This enrollment form is incorporated by reference as part of this Agreement. Only a person whose Username has a "Financial Transaction" or "Bill Payment" activity level may sign up for the CBT Online Funds Transfer Service. b. Protecting Your Username and Password: You agree that we may send confidential mailings, including Username and Password confirmations, to the current address shown in our records for your primary checking account, whether or not that address includes a designation for delivery to the attention of any particular individual; and you further agree that Coastal Bank & Trust will not be responsible or liable to you in any way in the event that such properly addressed information is intercepted by an unauthorized person, either in transit or at your place of business. You agree to: (1) keep your Username and Password secure and strictly confidential, providing them only to authorized signers on your account(s) or other trusted employees, agents, etc. who you want to act as your representative to access your account(s); (2) instruct each person to whom you give your Username and Password that he or she is not to disclose them to any unauthorized person; and (3) immediately notify us and select a new Username and Password if you believe your confidential codes may have become known to an unauthorized person. The Bank shall have no liability to you for any unauthorized payment or transfer made using your Username and Password that occurs before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice. We reserve the right to suspend or cancel your Username and password, even without receiving such notice from you, if we suspect they are being used in an unauthorized or fraudulent manner. c. Your Obligation to Examine Records and Report Discrepancies: The Bank provides no separate written confirmation of individual payments or transfers. Confirmation is provided through online information available from the Service and through your periodic account statements. You agree to examine your statement promptly and to notify us immediately of any discrepancy between the statement and your other account records. You also agree to notify us immediately of any discrepancy you may find in reviewing online information. d. Acknowledgment of Commercially Reasonable Security Procedures: By using the Service, you acknowledge and agree that this Agreement sets forth security procedures for electronic banking transactions which are commercially reasonable. e. Limitation of Bank's Liability: If we fail or delay in making a payment or transfer pursuant to your instructions, or if we make a payment or transfer in an erroneous amount which is less than the amount per your instructions, unless otherwise required by law our liability shall be limited to interest on the amount which we failed to timely pay or transfer, calculated from the date on which the payment or transfer was to be made until the date it was actually made or you canceled the instructions. We may pay such interest either to you or the intended recipient of the payment or transfer, but in no event shall we be liable to both parties, and our payment to either party shall fully discharge any obligation to the other. If we make a payment or transfer in an erroneous amount which exceeds the amount per your instructions, or if we permit an unauthorized payment or transfer after we have had a reasonable time to act on a notice from you of possible unauthorized use as described above, unless otherwise required by law our liability shall be limited to a refund of the amount erroneously paid or transferred, plus interest thereon from the date of the payment or transfer to the date of the refund, but in no event to exceed 60 days' interest. If we become liable to you for interest compensation under this Agreement or applicable law, such interest shall be calculated based on the average federal funds rate at the Federal Reserve Bank in the district where the Bank is headquartered for each day interest is due, computed on the basis of a 365-day year. Unless otherwise required by law, in no event will the Bank be liable to you for special, indirect or consequential damages including, without limitation, lost profits or attorneys' fees, even if we are advised in advance of the possibility of such damages. MISCELLANEOUS PROVISIONS RELATED AGREEMENTS Your Coastal Bank & Trust accounts accessed by CBT Online continue to be governed by the applicable Coastal Bank & Trust agreements and documents, as they are amended from time to time. If you have overdraft protection and loan accounts that are accessed by the Service, they continue to be governed by the applicable agreements you have with Coastal Bank & Trust. If any inconsistency exists between such other documentation and this Agreement, then this Agreement shall control to the extent of the inconsistency. OUR ABILITY TO TERMINATE SERVICES You are responsible for complying with all the terms of this Agreement and with the terms of the agreements governing the accounts to or from which transfers are made using the Service. We can terminate your electronic banking privileges under this Agreement without notice to you if you do not pay any fee when due, or if you do not comply with any agreement governing your accounts, or if any such account is not maintained in good standing. We can also terminate the Service if we believe that an actual or potential unauthorized use of your Username, Password or account may be occurring. Coastal Bank & Trust reserves the right to terminate your access to the CBT Online or any portion of it in its sole discretion, without notice and without limitation, except as may be required by law. AMENDMENT We can amend this Agreement upon notice to you, which you agree may be sent by e-mail. Any notice will be effective not later than ten (10) days after we send the notice (unless a law or regulation requires a longer notice period), whether or not you have retrieved the notice by that time. NEW SERVICES We may, from time to time, introduce new services that are part of CBT Online. We will update this Agreement to notify you of these new services. By using CBT Online after those new services become available, you agree to be bound by the terms contained in the revised agreement. VIRUS PROTECTION You agree that Coastal Bank & Trust is not responsible for any electronic virus that you may encounter using CBT Online. We encourage you to routinely scan your PC and diskettes using any reliable virus protection product to detect and remove any viruses found. Undetected or unrepaired, a virus may corrupt and destroy your programs, files and even your hardware. OUR LIABILITY Except as specifically provided in this Agreement or where the law requires a different standard, you agree that Coastal Bank & Trust nor any of its subsidiaries or affiliates (collectively, "Coastal Bank & Trust") nor any third party service providers engaged by Coastal Bank & Trust to perform any of the services connected with CBT Online shall be responsible for any damages, loss, property damage or bodily injury, incurred as a result of your using or attempting to use the CBT Online, whether caused by the equipment, software, Internet browser providers such as Netscape (Netscape Navigator browser) or Microsoft (Microsoft Internet Explorer browser), Internet access providers or on-line service providers or an agent or subcontractor of any of the foregoing. Nor shall Coastal Bank & Trust or any third party service providers engaged by Coastal Bank & Trust be responsible for any direct, indirect, special or consequential, economic or other damages arising in any way out of the installation, use or maintenance of the equipment, software, CBT Online or Internet browser or access software, or from the unavailability of CBT Online or for any errors in information provided through that service. APPLICABLE FEES Transfers of funds using CBT Online are free except as follows. If you have a Savings Account or a Money Market Account, the number of transactions that you are allowed during a monthly statement cycle is limited. Transfers through CBT Online are counted, and if you exceed the total number of authorized transactions for those accounts, your account will be charged an excessive activity fee. If a transfer from a deposit account draws funds from an overdraft line of credit, or you directly make a transfer from your line of credit, you may be charged a fee for each advance, as stated in your line of credit agreement. Please refer to the latest version of your Schedule of Fees and Charges Disclosure and any applicable amendments for applicable fees. ENTIRE AGREEMENT This Agreement, as it may be amended from time to time, and if you are a business customer, your Cash Management Enrollment Form, contain the entire understanding between you and Coastal Bank & Trust concerning the CBT Online service, and supersedes any verbal conversations, other communications, and previous agreements, if any. YOUR AGREEMENT TO THESE TERMS AND CONDITIONS Your registration for CBT Online confirms (1) your agreement to be bound by all the terms and conditions of this Agreement; and (2) your acknowledgment that you received and understand the terms of this Agreement. 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