City of Kent Home Translate Careers Online Services Contact Us GO SERVICES RESIDENTS DOING BUSINESS CITY HALL I WANT TO... Services » Water, Sewer, Drainage Utilities Utility Services & Billing Print Feedback Share & Bookmark Press Enter to show all options, press Tab go to next option Font Size: + - Payment Options Utility Rates Setting Up Service Lifeline Utility Rate Reduction Program Covid-19 Support Payment Arrangements Automatic Utility Payments Water Leak Adjustment FAQs More Resources The City of Kent operates water, sewer and storm drainage utilities. However, not all properties are served by the City. Below, you will find utility payment options, utility rates, how to set up service, the rate reduction program, making payment arrangements and automatic utility payments, and applying for a water leak adjustment. Reach Customer Service 253-856-5201 customerservice@KentWA.gov Customer Service P.O. Box 84665 Seattle, WA 98124 City Hall Campus Centennial Building 400 W Gowe St., Suite 122 Kent, WA 98032 Monday - Friday 9 a.m. to 4 p.m. Payment Options Pay online Set up automatic withdrawal By mail - Customer Service P.O. Box 84665, Seattle, WA 98124 By phone with a Visa or MasterCard - 253-856-5201 In person at the Centennial Center, 400 West Gowe St., Suite 122 Drop Box - located in the City Hall parking lot turnaround (220 Fourth Ave. S) Utility Rates City of Kent Utility Rates 2021 utility rates brochure (PDF) 2020 utility rates brochure (PDF) Water Access Water access rate is determined by the size of the water meter. Commercial and Residential Utility Rates Commercial METER SIZE MONTHLY CHARGE 3/4" or 5/8" $31.34 1" $45.45 1-1/2" $80.73 2" $123.05 3" $193.60 4" $292.36 6" $433.46 8" $574.56 10" $715.66 Residential METER SIZE MONTHLY CHARGE 3/4" or 5/8" $24.94 1" $39.05 Water Usage Water consumption is measured in units. One unit of water is equal to 748 gallons (100 cubic feet). Most water meters are read every two months and rates are based on a two-tier rate structure. CUBIC FEET RATES 0-800 $2.59 800+ $5.09 Sewer Effective January 1, 2021, the residential sewer rate is $73.06 per month. Of that, Kent pays King County Metro (a wholesaler of sewage treatment) $47.37, with the remaining $25.69 going to the City for system maintenance and operations. Commercial and multi-dwelling customers pay a sewer rate based on their water consumption with a minimum base rate of $73.06 a month. Storm Drainage Commercial storm drainage rates are calculated on impervious surfaces. Residential customers are billed a flat monthly rate of $13.16. For property owners within the city limits, not receiving water and/or sewer service from the city, Storm Drainage is billed quarterly. DEDICATED FIRE LINES Size Rate 5/8 x 3/4 “ $2.97 1" $3.46 1 1/4" $5.18 1 1/2" $6.91 2” $11.07 3” $27.65 4” $55.29 6" $110.57 8” $186.61 10" plus $276.45 The monthly dedicated fire line fee is determined by the size of the fire line. The amount billed includes a tax calculated on the gross revenue of water, sewer, and storm drainage charges. Water 13% Sewer 9.5% Drainage 19.5% Setting Up Service Please contact Customer Service at 253-856-5201 or by email. Lifeline Utility Rate Reduction Program Utility rate reductions are available to residents that are age 62 or older or permanently disabled and receiving permanent disability payments. Guardians of disabled may also apply. Your total household income must not exceed federal limits to be eligible. This utility discount is available for residents receiving a utility bill directly from the City of Kent and/or Republic Services. Application for Reduction in Utility Rates Lifeline Utility Rates Who is eligible for the program? Lifeline rates were changed to a percentage discount as of January 2021. The discount is applied to the standard City of Kent residential utility rates. Please email CustomerService@kentwa.gov with any questions. Lifeline Utility Rates Lifeline water rate 60% discount Lifeline sewer rate Applies only to City of Kent portion of sewer charges 60% discount Lifeline storm drainage rate 90% discount Lifeline solid waste rate 50% discount Covid-19 Support Governor Inslee's Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services is ending on September 30th, 2021. The City of Kent is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services. Payment Arrangements If you are unable to bring your account current prior to September 30th, 2021, you are encouraged to complete a payment arrangement application. Please return your application no later than September 20th, 2021 to allow for adequate processing time of your application. Once your application has been reviewed you will be contacted back with your arrangement details. In order to qualify for a payment arrangement, the applicant must be currently listed on the utility account. Please submit your request for a payment arrangement via email to CustomerService@KentWA.gov You may obtain a copy of the application here. If you are unable to submit your request via email, please contact City of Kent Customer Service at 253-856-5201. Our goal is to help our water customers avoid possible service interruption when we return to our standard utility procedures. We encourage all customers with a delinquent balance to visit our website regularly for the most up to date information on our Customer Support Program. Automatic Utility Payments An Automatic Withdrawal From Your Bank Account Is Just One Of Many Ways To Pay Your City Of Kent Utility Bill. To begin this process you will first need to get a Request Form (60KB PDF) from the City of Kent. Completed forms may be submitted by mail to City of Kent Customer Service, 220 4th Avenue S, Kent, WA 98032 or in person at 400 West Gowe St., Suite 122, Kent, WA 98032 The form must be received prior to the 24th of the month for your payment to be automatically withdrawn from your account the following month If your next utility bill does not state, "will be withdrawn from your bank," we were unable to process your application in time for that cycle and you will need to pay the traditional way for one additional month Automatic Utility Payment FAQs How much does automatic withdrawal cost? Nothing, the City of Kent does not charge for this service. Will I still see a statement of my account each month? The City will send you your normal utility statement. This statement will inform you of the amount that will be withdrawn from your checking account. When does the withdrawal occur? The payment will be withdrawn from your checking account on the 15th of the month unless the 15th falls on a weekend. If so, the withdrawal will occur on the following Monday. How can I be sure my bill has been paid? Each payment will be clearly identified on your checking account statement from your bank, savings and loan or credit union. Additionally, each utility statement you receive will reflect the prior month's payment. What if I want to quit the automatic payment process? Call or write the Customer Service department and let them know that you would like to stop the automatic bill payment process. Remember, there may be timing issues depending on what time of the month you notify us. What if the funds are not in my bank account for withdrawal? In addition to the bank overdraft charge, we charge $25.00 for an insufficient funds notice on your account. The automatic payment agreement will also be cancelled. Water Leak Adjustment If you have experienced a leak on your property and it has impacted your bill, City Council has authorized an annual adjustment of the water bill if qualified. Water leak adjustment policy Ordinance #4191 City Council has authorized an annual adjustment under the following circumstances: A water leak has been discovered on the subject property. A water line failure has occurred on the subject property. An inadvertent error on the part of the occupant of the subject property caused excessive water usage. An unexplained, abnormal water meter reading has occurred on the subject property. To qualify, the usage must exceed two times the average usage in the preceding 12 months. If an adjustment is granted, it is subject to the right of access and inspection by a representative of the City. How to apply for a water leak adjustment You may obtain the Water Leak Adjustment form here: Leak adjustment form Send the form via e-mail to: customerservice@kentwa.gov You may apply in person at: First Floor Centennial Building 400 W Gowe St, Kent WA 98032 Monday -Friday 9:00-4:00 You may mail the form to: City of Kent Customer Service 220 Fourth Ave. S Kent, WA 98032 Frequently Asked Questions What do I need to authorize a tenant to be billed directly for utilities? An must be filled out by the owner of the property or designated property management company. The form can be sent via , by regular mail to 220 Fourth Ave. S, Kent, WA 98032 or can be dropped off at the Customer Service counter. Why does my utility bill change from month to month? The meter access fee is based on the meter size and is billed monthly. The water usage fee is based on the amount of water used. Most accounts are billed bi monthly for meter usage according to when the water meter is read. Who do I call for questions regarding opening and closing of City of Kent utility accounts? Please contact Customer Service at 253-856-5201 or by Who do I call for utility emergencies involving water, sewer, or storm drainage? During regular business hours, contact Public Works Operations at 253-856-5600. After hours, contact the City of Kent Police at 253-856-5800 Who do I call for questions regarding Water Quality? Who do I call for questions regarding Garbage Service? Who are other utility providers? Other utility providers: Highline Water District 206-824-0375 Soos Creek Water & Sewer 253-630-9900 Water District 111 253-631-3770 Puget Sound Energy(electric & natural gas) 1-888-225-5773 More Resources WATER OPERATIONS Learn about Kent's water system, quality and maintenance. WATER CONSERVATION REBATES Get rebates for water-efficient washing machines and toilets. To Top 220 Fourth Ave. S. 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