"none"/> Home > Support > Sales Sales Support Here you can find answers to the most common sales related questions we have received. Click on any of the topics below to learn more. TERMS AND CONDITIONS (EUROPE) Terms & Conditions for Quotations, Sales and Deliveries carried out by the European Sales Office. More info TERMS AND CONDITIONS (USA) Terms & Conditions for Quotations, Sales and Deliveries carried out by the USA Sales Office. More info TERMS AND CONDITIONS (ASIA-PACIFIC) Terms & Conditions for Quotations, Sales and Deliveries carried out by the Asia Sales Office. More info CAN I GET SAMPLES OF HARWIN PRODUCTS? HOW DO I USE THE SAMPLE BASKET? Harwin are happy to provide evaluation samples on request. You can order these from the Harwin website. More info DOES HARWIN HAVE PRODUCT OR BATCH TRACEABILITY? Harwin holds ISO 9001:2015 approval and, as part of this Quality standard, we are required to have full batch traceability… More info CODE OF BUSINESS CONDUCT POLICY Harwin will conduct its business to the highest standards of honesty and integrity and we expect our clients and suppliers… More info HOW ARE OBSOLETE PRODUCTS HANDLED? Harwin products are normally made obsolete with a Last-Time-Buy (LTB) window (subject to conditions). More info WHAT DO I DO IF AN ITEM IS FAULTY? If you believe there is a problem with a Harwin product, please consider the following steps. More info HOW ARE PRODUCT CHANGES HANDLED? DOES HARWIN DO PCNS? Product Change Notifications (PCNs) are only released if the change is likely to cause a significant impact to fit, form… More info WHERE CAN I ORDER HARWIN PRODUCT? CAN I ORDER DIRECT FROM YOU? Harwin’s vast Authorized Distributor network enables us to reach customers across the globe, and allows smaller accounts to be serviced… More info CONNECTORS & HARDWARE High-Reliability Connectors Durable Industrial Connectors PCB Connectors EMC Shielding Cable Assemblies Spring Contacts PCB Hardware RESOURCES Webinars Catalogs Videos Whitepapers Glossary Design Resources ABOUT HARWIN Harwin Values Environment Quality Markets & Applications Blog & News Find a Distributor Ask an Expert SUPPORT Policies Products Quality Account Sales Product Changes & Obsolescence Book a Technical Consultation © Harwin 2021. Privacy Notice Cookie Policy We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By Clicking "Manage Cookies" you can see what cookies we use and adjust your settings, you can change your settings at any time. For more information view our cookie policy. Manage Cookies Accept