Internet Support We are happy to assist 24 hours a day, 7 days a week so if you have any questions about AP&T Internet services or require technical support, please contact us toll-free at 1.866.793.4179 or email us from our Contact Us page. Are you having trouble with slow speeds? Many of our broadband subscribers have contacted us for support due to the overutilization of upload speeds and, in some cases, download speeds. Essentially subscribers are maxing out the service they are purchasing to the home. The best next step to resolve this common issue is to upgrade your broadband service to an option with faster speeds, upload speed in particular. Speed and performance with in-home WiFi connectivity are also frequently reported. Upgrade the wireless at your home or business with AP&T Mesh WiFi < click and get started now! Need help with any of this? Contact us toll-free at 1.866.793.4179 or email us from our Contact Us page. Broadband Connection Settings AP&T internet access requires the username and password provided during the sign-up process. For AP&T Broadband, the username and password would be used to configure PPPoE settings in the routing equipment. How should I set the DNS server settings? How should I set the IP address settings? Can I obtain an IPv4 Static IP address? Email Settings APTAlaska.net email requires authentication and SSL or TLS for your incoming and outgoing email servers. In the event you are experiencing issues with setting up outgoing email, please click on the toggles below to verify the settings in your email client. Need Help? The Technical Support folks are available to assist you over the phone at 1.866.793.4179. OK I have an email account username and password, what settings will I need to setup my email client? Email Account Features & Common Questions Multiple Addresses: AP&T Broadband subscribers are provided (upon request) up to 4 email addresses per broadband account. Large Mailbox: AP&T provides 5GB of email storage per email account. IMAP: Allows you to connect to the email server and read your email from it as opposed to downloading your email with POP3. This feature is great for managing your email across multiple devices because all of your email and folders will be synchronized across devices. TLS and SSL: Connections to the AP&T email server require encryption for your security. Spam Filter: We run all email messages through a spam filter to help reduce the amount of junk email in the world. All incoming email that is identified as spam will be sorted into a Junk folder by default. Messages in the Junk folder are automatically deleted after 2 weeks unless you move them to your Inbox or other mail folder. Virus Scanner: We will scan all of your incoming email for viruses and delete message found to contain a virus. Since people create and unleash viruses to the public on a daily basis, simply having a virus-scanning program isn’t always enough to protect you from the latest threats. The virus scanner on the email server updates every hour so you can be sure that you will have the best protection available. This feature is automatically activated with every email account AP&T offers to our valued customers. Webmail: This feature allows you to access your email from webmail.aptalaska.net, this could be very useful while you’re on the road or away from your computer, especially when utilized with IMAP. How do I send email through an alternate email provider while using AP&T Internet? How do I send email from my copier or Point of Sale terminal while using AP&T Internet? Will my AP&T email account be deleted if I'm not using it? How does the spam filter sensitivity system work? Why is the message I'm sending to one of your customers being rejected as spam? Why is my outgoing email being rejected? I don't want AP&T to filter my email, can I turn off spam filtering? What executable attachments are automatically filtered? Is there an option to restrict who can email me? What are the aptalaska.net SMTP (sending email) quota limits? Broadband Usage Guide By browsing the internet, viewing images online, downloading music, streaming video, or online gaming, a subscriber is constantly moving data via their broadband internet connection. Monthly broadband data usage can be explained as the amount of data that a subscriber moves on a monthly basis. How can I check my monthly broadband data usage? What does AP&T mean by monthly? Will AP&T provide notification if my monthly broadband data usage limit is reached? How much broadband usage should I expect to see from popular web services? Are there some things I can do to reduce my broadband usage? Will my broadband stop working or slow down if my monthly data usage limit is reached? Does AP&T only count downloaded data? What is the charge to my account if my monthly broadband data usage limit is exceeded? Why does streaming video or downloading music use so much of my monthly data? Can you tell me how much data my child's iPad used this month? Why am I seeing usage when my computer is turned off? Why did AP&T decide to set usage limits on broadband products? Broadband Rollover Guide We are constantly looking for ways to enhance our broadband products and are pleased to offer broadband Rollover data. Please review the guidelines provided below that should be applied in conjunction with our Terms and Conditions for broadband service. What is broadband Rollover? Which AP&T broadband tiers come with Rollover? What does Rollover cost? When does Rollover data expire? In what order is all of my broadband data used up? What happens to my Rollover data if my broadband tier is changed? What happens if I cancel my account or my services are suspended? What happens to my Rollover data if I move? Can I use Rollover for cash or credit? Can I gift my Rollover to another customer? How does Rollover work for customers with multiple broadband accounts? How can I track my Rollover and data usage? Broadband Equipment Depending on location, AP&T provides broadband service over wireline (copper or fiber optic) and fixed wireless (unlicensed spread spectrum). Please refer to Broadband Pricing or contact your local office to review the broadband service available in your area. DSL Broadband Equipment Wireless Broadband Equipment Broadband Equipment Troubleshooting Broadband Equipment Connection and Configuration Ports We Block AP&T Internet Service currently blocks inbound and outbound traffic on the following ports: 25 TCP 137-139 TCP, UDP 445 TCP Why do we block ports? DMCA Violations AP&T is committed to complying with U.S. copyright and related laws and requires all customers and users of AP&T’s Internet service to comply with these laws. AP&T account holders should not use AP&T’s Internet service to infringe copyrights, furthermore, it is our policy to suspend or terminate, in appropriate circumstances, the AP&T Internet service of any account holder who is a repeat infringer. When AP&T receives a notification of claimed infringement(s) from a copyright owner or its enforcement agent that complies with the requirements described in our Copyright Policy and Complaint Procedure, we will respond by contacting our customer via email with a DMCA Violation Notice. Example of our DMCA Violation Notice Peer-To-Peer (P2P) Blocking AP&T internet access subscribers can request a Peer-to-Peer (P2P) Blocking feature be applied to their broadband account for a monthly fee of $2.95. How Does it Work? The P2P Blocking feature prevents hosts utilizing an AP&T internet access subscriber account from starting new connections to known P2P servers, however does not stop downloads or uploads already in progress. AP&T internet access subscribers must contact AP&T Technical Support at 1.866.793.4179 and ask for the P2P Blocking feature to be added to their account; The feature can be removed at any time thereafter. Proactive Maintenance They say “an ounce of prevention is worth a pound of cure.” Except, of course, if you’ve made a very poor choice of when to schedule the prevention. AP&T has scheduled Proactive Maintenance impacting Data Transport service and the various internet services we provide, including email, at the following times: Tuesday, Wednesday, and Thursday from 2:00 AM to 5:00 AM. There are instances where the established maintenance window times are not utilized, in fact, service should only be interrupted a few times a year. Thank you for your patience and understanding if this activity negatively impacts you. In the event you’re having trouble with an AP&T Data Transport or Internet service during the designated times, don’t hesitate to contact the Technical Support team at 1.866.793.4179 since we typically coordinate with them prior to beginning our work. Sincerely, AP&T Engineering © 2021 Alaska Power & Telephone Company | All Rights Reserved | Privacy Policy | Terms of Use | Contact Us