Top menu NEWS PRESS JOBS EN User menu BECOME A CUSTOMER MY ACCOUNT Main navigation FIND A SERVICE POINT TOLL SUPPORT SEARCH When will my OBU deposit and my prepaid balance be refunded? Breadcrumb Home Faq When will my obu deposit and my prepaid balance be refunded Satellic refunds your deposit automatically within 30 days after the OBU arrived at our warehouse if: The OBU is returned in good working order, undamaged and complete (i.e. together with the battery, the cable and the 4 suction cups). And if a valid bank account number (IBAN and BIC) has been entered on the Road User Portal or at the Service Point. Note that if you have a standard account, you will have to confirm the bank account details for each OBU you return. If you want to enter the relevant bank details but you got your OBU at a Service Point and haven’t registered on the Road User Portal yet, you can simply log onto the Road User Portal (or at a Service Point) using your licence plate number, the country of origin of the vehicle and the OBU PIN code. The remaining prepaid balance will be refunded within 30 days after the OBU arrived at our warehouse if: If a valid bank account number (IBAN and BIC) has been entered on the Road User Portal or at the Service Point. Note that if you have a standard account, you will have to confirm the bank account details for each OBU you return. If you want to enter the relevant bank details but you got your OBU at a Service Point and haven’t registered on the Road User Portal yet, you can simply log onto the Road User Portal (or at a Service Point) using your licence plate number, the country of origin of the vehicle and the OBU PIN code. For your convenience and to make accounting follow-up easier, we also include the OBU serial number in the reimbursement reference. Please note that a quality check will be conducted upon reception of your OBU. Read our FAQ How to return my OBU properly? to make sure you return the OBU correctly and thus get the full deposit back. Was this information helpful? Yes No Main navigation FIND A SERVICE POINT TOLL SUPPORT Subscribe to our newsletter Your address will only be used to send you the newsletter. It will neither be provided to third parties nor be kept if you decide to unsubscribe. Doormat menu About Satellic Jobs Press News © 2018 - SATELLIC NV Footer menu Our offices Terms of use Privacy policy Cookie settings We use cookies to enhance your experience In addition to essential cookies, we use optional cookies. We ask your permission for these cookies. More info. Set preferences Accept cookies