In which countries may I purchase? Currently it is possible to purchase in all the countries of the world. In which languages may I search? The languages to search the pages selected are: Italian, English. Select the domain of your country to order in your language. Currently there are enabled the following domains: premiata.it/it (Italian) premiata.it/com (English) Items marked with the words "Sold Out" will be provided at a later time? If an item is sold out we will try to restock it as soon as possible. Will I receive the same product shown in the picture? Yes, but being handmade products there may be slight differences in the finish. Will I receive regular e-mail updates about news and Premiata offers? Yes, but you must subscribe. You will then receive information about news, offers and Premiata offers and events. Can I unsubscribe from the Premiata newsletter? You can unsubscribe easily by going under "Newsletter". Provide data and select "Send". How can I retrieve my password if I have forgotten it? If you have forgotten your password you can request it by going under "My Account" in the "Forgotten password". You will receive an e-mail with a new password. How can I be sure that you I have successfully submitted my order? After having sent the order you will receive a confirmation e-mail. If you do not receive confirmation please contact our Customer Care. Will I be informed about the status of my order? Yes. Go to the "Recent Orders" of your account. Here you can check the status of your order in real time. Can I delete an item from my order? Yes. Before sending your order you can delete the item that you no longer wish to receive from the shopping cart. What can I do if I receive a damaged item? Premiata sells only items in perfect condition. If you should happen to receive an exceptionally defective product please contact our Customer Care. What can I do if I receive a wrong item? If you should you receive a wrong item that you ordered please contact our Customer Care. ABOUT VIDEO BOUTIQUE #PREMIATAPASSPORT GIFT CARD CONTACTS SHOPPING GUIDE SHIPPING PAYMENT RESTITUTIONS TERMS AND CONDITIONS PRIVACY COOKIE POLICY CHANGE COUNTRY SUBSCRIBE TO OUR NEWLETTER FOLLOW US ON