News Events Publications Media Donate Home Our service Get involved About us Join our team Contact us Home > About us > How we are doing How we are doing We constantly monitor our performance in all areas of our service so that we can establish what’s going well and identify any areas for improvement. Share this page Performance standards- 999 Find out more about how our urgent and emergency service performance is measured. Performance targets – NHS 111 Find out more about how our North West NHS 111 service is measured. Performance targets – PTS Find out more about how our patient transport service performance is measured. CQC ratings As with all NHS organisations, we are regulated by the Care Quality Commission. Quality indicators All ambulance services in England are measured against 11 clinical quality indicators. Working with commissioners We work together to develop clinical pathways that improve the patient experience. Contact us General enquiries 0345 112 0999 These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111. How to find us Directions to our offices Help Privacy policy Freedom of Information Contact us Green Room © Copyright 2021 North West Ambulance Service NHS Trust . Lovingly crafted by Mixd