Services ☰ Sign in Register Home About the Council Accessibility statement for Hampshire County Council's website hants.gov.uk This website is run by Hampshire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘contact us’ page What to do if you cannot access parts of this website If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: Complete the Web accessibility form Add the web address (URL) of the page the content is on Describe the format you need, for example braille, audio CD or large print State which language you require Enter your name and email address We’ll consider your request and get back to you in 5 days. This form is for web accessibility issues only, visit contact the County Council for other issues or queries you may have. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements complete the Web accessibility form. Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Contacting us by phone or visiting us in person We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us. Technical information about this website’s accessibility Hampshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below: Older applications may not be fully compliant e.g. grants applications Non compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards. Disproportionate burden Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘’ option). This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This fails WCAG 2.1 success criterion 1.3.4 (orientation). It’s not possible for users to change text size without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text). Interactive tools and transactions Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships). We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in [October 2020]. Content that’s not within the scope of the accessibility regulations PDFs and other documents Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards. Live video Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. How we tested this website This website was last tested on 24 September 2019. The test was carried out using Siteimprove and through in-house code and quality reviews. We tested: our main website platform, available at hants.gov.uk This statement was prepared on 24 September 2019. It was last updated on 1 October 2019. In this guide How accessible this website is What to do if you cannot access parts of this website Reporting accessibility problems with this website Enforcement procedure Contacting us by phone or visiting us in person Technical information about this website’s accessibility How we tested this website Find us on Births, deaths and ceremonies Business, economy and consumers Community support Education and learning Jobs, careers and volunteering Land, planning and environment Libraries and archives Social care and health Things to do in Hampshire Transport and roads Waste prevention and recycling About the Council Supplier services Employee self service Web accessibility Contact The Castle Winchester SO23 8UJ Accessibility Privacy Disclaimer Cookie Control