WORLDWIDE EN | FR ABOUT US ACTIVITIES BRANDS LOCATIONS NEWS JOIN US CONTACT US Corporate Social Responsibility As a travel retail operator serving hundreds of thousands of passengers every day, we must adapt the way we do business in order to contribute to building a more sustainable industry. In 2019, we have launched PEPS (Planet.Ethics.People.Social), a four-pillar, results-driven CSR strategy aligned to global stakes the travel retail industry is facing. This PEPS program is at the heart of our strategy and decision-making. Planet We are committed to reduce our environmental footprint and increase the sustainability of our operations. READ MORE Ethics We are acting responsibly and with the utmost reliability for the benefit of our people, clients and partners. READ MORE People Our people and culture are our biggest strengths. READ MORE Social We want to be involved in the communities where we operate and support the most vulnerable through donations and volunteering. READ MORE Download(s) CSR Strategy and Report PEPS Strategy CSR at Lagardère in 2019-2020 WORLDWIDE ABOUT US ACTIVITIES BRANDS LOCATIONS NEWS JOIN US CONTACT US FOLLOW US CODE OF ETHICS ETHICS LINE © 2021 Lagardère Travel Retail, a division of the Lagardère group. All rights reserved. Terms of use - Privacy Policy - Cookies Secure website

WORLDWIDE EN | FR ABOUT US ACTIVITIES BRANDS LOCATIONS NEWS JOIN US CONTACT US Unleash innovation A tangible approach to further push innovation at Lagardère Travel Retail Innovation is a significant part of our culture. We have always been committed to exceeding our partners’ expectations in this area, but our business environment and our customers’ expectations are moving forward at incredible speed. To ensure that we can continue to adapt to these evolving needs, we have strengthened our commitment to innovation by creating an approach led by a dedicated corporate team: “Unleash innovation”. A clear direction We believe innovation is about executing concrete initiatives creating value both for our company and our customers. Through this approach, we are thus pushing innovative solutions to improve the overall shopping experience and strengthen our operational efficiency. A single ambition We want to foster audacity and agility throughout the company for the benefit of our customers. This approach aims to empower our collaborators so that they dare to experience new horizons, every day. A straight forward strategy Our innovation strategy is dedicated to support the launch and the roll-out of relevant projects and to reduce their time to market. We are doing so through 3 pillars: team-up, open-up and speed-up. Team up Create a glocal community around innovation READ MORE Open up Connect to the innovation ecosystem to stay aware of the emerging trends and act on them READ MORE Speed up Foster a culture of fast experimentation READ MORE WORLDWIDE ABOUT US ACTIVITIES BRANDS LOCATIONS NEWS JOIN US CONTACT US FOLLOW US CODE OF ETHICS ETHICS LINE © 2021 Lagardère Travel Retail, a division of the Lagardère group. All rights reserved. Terms of use - Privacy Policy - Cookies Secure website