Members Employers Providers Brokers COVID-19 Information and Alerts X WHERE YOU MATTER We share the same goal as our providers – to provide patients with better health and well-being. PROVIDERS HNEDIRECT Login to our provider portal, HNEDirect, for information about administrative procedures, plan changes, and more. EOP/NEGATIVE BALANCE SEARCH We’ve made it easier to view your Explanation of Payments and Negative Balance Reports included in one document. PROVIDERMATTERS Our ProviderMatters news site on HNEtalk.com includes updates on Health New England policies, news and important reminders. FORMS From Behavioral Health Services to Clinical Requests, you’ll find what you need in our Provider Forms Library. TOOLS AND RESOURCES Coding Best Practices & Tips Find best practices and tips associated with codes, documentation, prior approvals and awareness around compliance. Learn More > Resources From policies and procedures to forms and documents, visit our Resources page to help find the information you are looking for. Learn More > Contact Information Find key contacts to address your questions or concerns all in one location. Learn More > Provider Manual The Health New England Provider Manual contains information, guidelines, and procedures that should be followed when rendering medical service to members and which are common to managed care in general. Learn More > Behavioral Health We're here to provide education and support to members experiencing mental health or substance abuse issues. Learn More > Become a Participating Provider If you currently are not affiliated with one of our Physician Hospital Organizations and would like to become a Health New England participating provider, we invite you to join us. Provider Frequently Asked Questions We have compiled a list of providers' frequently asked questions and answers that may help you with some of your own questions. ICD-10 Integrations Visit our ICD-10 Resource page with information about our Roadmap, Testing Schedule, and valuable resource links. Medicare Advantage Health New England's Medicare Advantage plans offer comprehensive coverage with our broad network of primary care providers, specialists and hospitals in Western Massachusetts and parts of Connecticut. Learn More > Be Healthy PartnershipSM Be Healthy PartnershipSM is Health New England’s MassHealth plan for Medicaid members. Visit the Be Healthy PartnershipSM site to learn more about this plan. Learn More > Health New England One Monarch Place, Suite 1500 Springfield, MA 01144 - 1500 Hours of Operation: 8:00 a.m. - 5:00 p.m. Member Services Hours: 8:00 a.m. - 6:00 p.m. Monday - Friday Walk-In Hours: Due to COVID-19, we are not accepting walk-ins at this time. Contact Member Services Direct Line: (413) 787-4004 Toll Free: (800) 310-2835 TTY: 711 Privacy & Disclaimer Statement Notice of Privacy Practices Interoperability APIs HNE Associates Copyright © 2021 Health New England, Inc. All Rights Reserved Members Employers Brokers Providers Interoperability APIs