Topaz Finance Limited Complaints Data The Financial Conduct Authority (FCA) requires that all firms must publish a summary of their complaints data if they receive more than 500 complaints in a six month period. In accordance with these requirements, we have set out the relevant data for reportable complaints received by Topaz Finance Limited in the period 1 January 2021 to 30 June 2021. More about us Topaz Finance Limited (Topaz) is an FCA regulated mortgage lender based in the UK that has been operating since 2006. Topaz looks after the mortgages of over 100,000 customers under a range of different trading names – see the complaints publication report below for more details. Topaz is owned by the Computershare group – a global leader in financial services administration, providing a wide range of financial and governance solutions. In the UK alone, Computershare manages over £40bn of mortgage assets on behalf of 30+ clients. Topaz is committed to providing a high standard of service for all our mortgage customers. However, we recognise that things sometimes go wrong and when they do we want our customers to tell us so we can put things right as soon as possible. We have full complaints procedures in place for each subsidiary brand/trading name, with complaints information provided on our customer-facing websites where appropriate. For more information… The FCA publishes complaints figures and provides analysis on the recent industry complaint data. The Financial Ombudsman Service (FOS) also publishes information about complaints they receive as well as informative guidance on a wide range of financial matters. VIEW THE LATEST COMPLAINTS PUBLICATION REPORT View the past complaints data below: 1 July 2020 to 31 December 2020 1 January 2020 to 30 June 2020 1 July 2019 to 31 December 2019 About us News and insights Our story Our management team Investor Relations Committed to corporate responsibility Help Careers Why join us? Life at Computershare Join our team Start your career with us Contact us Get in touch Find our offices Media enquiries Our brands Georgeson Deposit Protection Service (The DPS) LPS Scotland LPS Northern Ireland Topaz Finance Limited Our policies Conflicts of Interest policy Broker Selection policy Order Handling policy Complaints policy Privacy policy Slavery and human trafficking statement Our approach to tax Connect with us Facebook Twitter YouTube LinkedIn © Computershare Limited 1996 - 2021. All rights reserved.