Optimise communications and improve your back office processes Quadient’s industry leading communications solutions transform how insurers with interact with policy holders, agents and brokers. Reach customers through the channels they prefer today, and as new ones emerge tomorrow. Our advanced case management software enhances back office processes, improves responsiveness and the customer experience. DOWNLOAD BROCHURE Home Enterprise Industries Improve the moments that matter: Statements, email, SMS & push notification, mobile and web portal content, digital forms & claims correspondence, quotes, policies, riders & welcome letters Case management efficiency Having a highly accessible digital record of every document associated with each client claim is a huge benefit. Automating document processing can reduce administration costs by 10-15%. Create communications that are: Personalised, compliant, omni-channel, guided by customer journey mapping Activate your business, captivate your customers Proactively engaging customers in timely and meaningful conversations is more important than ever for insurance organisations. For Life and Property & Casualty insurance organisations looking to deliver exceptional customer experiences, Quadient’s industry leading communications solutions transform how insurers reach customers through the channels they prefer today, and as new ones emerge tomorrow. Our industry-leading Customer Experience Management solutions help insurance organisations gain visibility into the customers’ journey, create a unified customer communications infrastructure and optimise the insured experience, while remaining compliant across the entire customer journey. One platform, unlimited channels Quadient Inspire, an award-winning and market-dominating customer communications management platform, integrates with your existing core billing, policy administration and billing platforms, and allows you to create, assemble and deliver personalised, compliant and highly complex customer communications across all channels, from one centralised hub. DOWNLOAD BROCHURE Enhance Case Management Having a highly accessible record of every document associated with each client claim is a huge benefit. Automating document processing can reduce administration costs by 10-15%. Our case management solutions augment and improve the capability of your existing systems, by providing records management, multiple-channel document/information capture, and process automation for routing, approval and collaboration with remote partners and staff. DOWNLOAD BROCHURE Empower business users, reduce silos Reduce the strain on IT and meet consumer demands by empowering business users to customise customer communications quickly and easily, in a controlled environment. Quadient Inspire’s synchronised omni-channel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval. LEARN MORE Increase agility, reduce risk Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of-business teams to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail. Elevate the customer experience, improve speed to market From acquisition, on-boarding and policy servicing to claims handling, billing and renewals, make your customer’s experience quick and convenient with digital forms that are pre-populated with your customers’ data. Add dynamic elements to complex communications to make it simple for your customers to find important information with interactive charts, graphs, and sliders. Leverage customer data to position up-sell and cross-sell promotions tailored to your customers’ unique needs. DOWNLOAD BROCHURE Take action to improve the customer journey Quadient Customer Journey Mapping enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, so improvements can be made in real-time. LEARN MORE Powerful archiving and retrieval for improved policyholder experience Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels. LEARN MORE Quadient Customer Communication Management 4.8 90 verified reviews 97% Recommend As of 1 Dec 2021 Reviewed October 29, 2021 "Moving to Quadient has improved the speed to produce production files...." (read more) Reviewed September 8, 2021 "Quadient Follower..." (read more) Reviewed September 2, 2021 "CUSTOMER COMMUNICATION MANAGEMENT: Ease of use, Fast Deployment and Strong Community..." (read more) Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient. ACCESS THE LEADERBOARD EBOOK Moments that Matter in Insurance: Pivotal opportunities to diff... 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