Log in Registration Contact Careers Home Business Services Tools Clients Resources Co. Quality as per client vision Coherence factor of Quality Circles Between the Marketing “Quality Circle”, based on Client Satisfaction, and the Technical “Quality Circle”, based on measurements within the “tool” of production, coherence is sometimes difficult to attain. During the past 30 years with quality experience, Directique has regularly found that the lack of synchronization between the two circles is the main cause of the non-qualities incurred by a company and its clients. By organizing a quality circle “as per client vision” it allows everyone in the company to talk about the same things and be on the same wavelength… to understand each other. Learn more… Technical mesures to act on While ensuring technical vision measures, simultaneously with the measures of client vision or in their own cycle, Directique assists its clients to make the link between “experienced” non-qualities and technical difficulties derived from product services. Learn more… Client Experience Some companies sell products and other sell services. All, go beyond what they sell, are “offering” to their clients attached services. These services apply to all acts of a client journey, from the instant they become a client, till they no longer have the use of what they bought: Purchase act Billing Warranty Customer service Customization etc. These “client service journeys” are what causes the most points of contact between a company and its clients, and have the greatest but least controlled impact on their satisfaction. Learn more… Concretely Quality of service Quality Expertise as per client vision for all service businesses. Directique promotes … Learn more… Quality of client experience The client’s journey studied from end-to-end, from the initial order through the daily experience of the service… Learn more… Quality consulting Supporting businesses and communities in the strategy to improve their quality circle, … Learn more… Telecom Tests & Measurements Our dedicated teams collecting quantitative and qualitative technical telecom data … Learn more… Telecom users Directique intervenes as an independent third party along side its clients and telecom services users, … Learn more… Software and Tools These software “transmit” an important part of Directique’s expertise, and are designed to … Learn more… Case studies Voice and data Quality of service for a mobile operator Problematic A telecommunications operator wants to measure throughout the year the quality of service of its voice and data services as per client vision, according to the criteria of the regulation authorities and in link with the technical quality indicators and benchmark set upon them in comparison with its competitors. This analysis must complete the entire body of the quality of service measures conducted by the operator, in client or technical vision, to assure to updated its standards of quality and to improve the level of quality to its clients. Methodology Directique has set up in place segmented measuring ways to cover the entire French territory. The upstream work has allowed … Learn more… The Group Introduction A dynamic group, in full growth Activities Directique, is also... Discover our business Contrôle Inspection & Sécurité Discover our business Professional Services Perspectives Quality Process. Directique observes the customs of your clients to help you achieve your quality objectives and to optimize the balance between client satisfaction and production costs. Learn more... Directique works or has worked for prestigious demanding and always satisfied clients. Do you know them? Learn more... Press articles, Barometers, Studies for regulators, White papers, ... Come and see Directique publications. Learn more... Jobs .... .... Business skills Vision Quality Process Expertise Methods* Services Quality of Service* Telecom Tests & Measures* Quality of Client Experience* Consulting* Telecom Users* Tools Tools for Telecom professionals* Web Portal and Mapping Clients They trust us Case Studies Resources Publications Co. Directique History Organization* 15 rue Henri-Regnault 75014 Paris Tel. +33 1 45 45 45 85 Fax +33 1 45 42 53 38