COMPANY SERVICES INDUSTRY SOLUTIONS TECHNOLOGY QUALITY CAREER CONTACTS home Glossary of terms RU OUTSOURCING CONTACT CENTER TELECOM- EXPRESS - THE LEADER OF THE RUSSIAN MARKET MOSCOW SITE 2 WHY TELECOM-EXPRESS? The most famous brands trust us LEADING RUSSIAN AND FOREIGN COMPANIES TRUST US Using the most advanced technologies and possessing the best industry experience and expertise, we open up new opportunities for business development. BEST SERVICE PRACTICES TELECOM EXPRESS The largest contact center in Russia, the leader of the Russian outsourcing market. In just a few years, the company has grown from a newcomer to the marketplace to become a market leader, thanks to the efforts of the industry's best team of professionals. ABOUT COMPANY SERVICES OUR CLIENTS WE ARE CHOSEN BY THE BEST BRANDS OUR ADVANTAGES LEADER ADVANTAGES MARKET LEADER The company annually processes tens of millions of requests, serving the largest Russian and international companies. More than 2,500 specialists at 8 sites 24 hours a day, seven days a week, work on your result. HIGH TECH Reliable and effective solutions for organizing and managing a contact center: intelligent resource management system, automatic quality control system, speech recognition system with free grammar, IVR acquiring, video calling and other solutions and technologies. СТАНДАРТЫ КАЧЕСТВА Лучшая система контроля качества и соответствие международным стандартам управления ISO 9001, европейской норме качества обслуживания клиентов EN:15838, стандартам информационной безопасности ISO/IEC 27001. В соответствии с требованиями приказа ФСТЭК №21 18.02.13 выполнены мероприятия по обеспечению 1-го уровня защищенности персональных данных. ОТКАЗОУСТОЙЧИВОСТЬ Распределенная ИТ инфраструктура с дублирующими система и круглосуточной ИТ поддержкой, гарантирует высокий уровень надежности и бесперебойную работу инфраструктуры компании и всех проектных сервисов. Уровень доступности соответствует 99,2%. ЛУЧШИЕ ПРАКТИКИ We offer the best customer service standards and practices. We are chosen by the most famous Russian and international brands for our approach and standards of work and customer service. Today we manage and simultaneously serve more than 150 companies. MINIMUM RISKS We work in strict accordance with the Labor Code, which eliminates the risks of stopping the contact center due to claims of the inspection authorities. We know how to manage risks and are ready to help in solving such issues as seasonal and unplanned increase in load, technological failures, and the human factor. 8 495 995–22–06 8 800 510–01–11 Feedback CAREER AT TELECOM- EXPRESS MORE DETAILS ONLINE STORES Turnkey solutions covering ALL the needs of a modern online store MORE DETAILS SMALL AND MEDIUM BUSINESSES FOR LARGE BUSINESS EVENTS 07.12.2018 Charity instead of souvenirs 01.11.2018 Open Day at Telecom-Express 06/07/2018 KC Telecom-Express teams became Industry Champions following the results of the III WFM Championship on forecasting the load on the contact center OUTSOURCING CONTACT CENTER 127273, Russia, Moscow, st. Otradnaya, 2 "b", bldg. 6 Contact information © 2018 Telecom-Express BE IN TOUCH Rss facebook