Industry Product Services About Us Brochures & Downloads English Enter your keywords Search Customer Focus Home About Us Find Us Every customer has a named sales engineer, providing two-way dialogue and feedback. On larger sites, we offer a dedicated on-site presence, ensuring easier communication and better partnerships. We seek to deliver a customer experience that surpasses expectation and truly redefines what industries expect from their mechanical seal partner. How? Our promise to customers is simple: we aim to give such exceptional service that they need never seek another source of supply. By investing in pioneering technology, we simplify the whole ordering process and respond quickly to customers’ needs – whatever, wherever. We aim to exceed expectation consistently: in delivery, quality, reliability and service. We’re challenging industry standards, challenging our competitors, challenging thinking – and challenging to become world market leader. Our philosophy, like our ordering process, is simple: we’ll do whatever it takes to deliver, wherever and whenever it’s needed. Our aim is to consistently exceed expectation and meet even the most complex briefs and challenging lead times. By listening with enthusiasm and responding with understanding and care, we’re aiming to deliver such exceptional service that customers need never consider an alternative source of supply. About Us Menu Awards Certifications and Standards Customer Focus Locations Sustainability Technology and Innovation Customer Service Related Content Service Level Update, In Light of the COVID-19 Outbreak Major investment in US manufacturing division AEO status to cut waiting times for global customers AESSEAL named Business of Trust Champion in national awards Next 1. Simplicity Our modular technology means a streamlined ordering process. 2. Customer-centric Our people are encouraged to champion the customers’ cause. 3. Guarantees We offer exceptional promises as ‘Standard’. These include a ‘no-work, no-pay’ warranty and guaranteed 48-hour shipment of standard products (as part of a seal management program). 4. Responsible AESSEAL® has been recognized as a Climate Change Champion and has received awards for corporate social responsibility and sustainability. 5. Partnership We work with customers to deliver added value and long-term reliability solutions. 6. Investment Over 7% of annual sales revenue has been reinvested in R&D over several decades. This has almost certainly led to the most advanced range of sealing technology available globally. We aim to deliver a customer experience that surpasses expectation and truly redefines what the world expects from their sealing specialist. Chris Rea, CBE, DL, BSc, CEng, HonFIMechE, Group Managing Director. Modern Slavery Policy Privacy Policy Legal Documents, Terms and Conditions About Us Sitemap AESSEAL® is a trademark of AESSEAL plc. Registered in the UK No. 2101607 | AESSEAL Global Technology Centre, Mill Close, Rotherham, South Yorkshire S60 1BZ