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Home Why Unicom Services Helpzone Blog Contact Email Login COVID-19 Info Customer Zone Our commitment to you Customer service excellence Providing the very best customer care and service is central to everything we do – and defines our approach to business. With that in mind, our dedicated and UK-based team of customer service specialists are here to make sure you always receive a fast and efficient response. Keeping things simple We don’t use jargon or ‘business speak’ when we talk to customers. We prefer communication that is clear, accurate and easy to understand. We do not store any personal or financial information in the cookies; they are designed only to collect information of an anonymous nature. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you, or read any material kept on your hard drive. Unicom complaints – let’s put it right Unicom is here to help – taking care of all your essential business services, leaving you free to get on with the important things in your business. In the rare event that something does go wrong, we’ll move quickly to investigate and to put it right, keeping you in the loop at every stage. Your feedback is really important to us too and we welcome ideas about how we can do things better. How to contact us If you do spot a problem or want to make a suggestion about the way we do things, get in touch. Customer Zone – login at www.switchingon.com/customerzone Email any complaint to info@switchingon.com Or you can follow the Unicom complaints procedures here. Terms & Policies Treating Customers Fairly Cookie Policy Acceptable Use Policy Privacy Policy Number Portability Compensation Terms and Pricing Emergencies Site Map Treating Vulnerable Customers Fairly Policy Coronavirus and Critical Sectors Policy Complaints Our Commitment to You Unicom Complaints Procedure Telecoms Complaints Energy Complaints Water Complaints Contact us Head Office Unicom, No. 1 Dovecote, Old Hall Road, Sale M33 2GS Contact us Media enquiries Verastar Ltd trading as Unicom. Registered in England & Wales No: 3667643 Vat. Registration No. 945 795467. Registered office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.