Better Business Bureau® Set my location Menu Find Near US Search Mission and Vision Vision An ethical marketplace where buyers and sellers trust each other Mission BBB’s mission is to be the leader in advancing marketplace trust. We do this by Setting standards for marketplace trust Encouraging and supporting best practices by engaging with and educating consumers and businesses Celebrating marketplace role models Calling out and addressing substandard marketplace behavior Creating a community of trustworthy businesses and charities BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics, intent, and working toward a diverse, inclusive and equitable marketplace. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner. Standards for Trust BBB Accreditation Standards For Consumers Search for a Business Get a Quote Start a Review File a Complaint BBB Scam Tracker File an Auto Warranty Complaint BBB Ad Truth Sign up for Scam Alerts Frequently Asked Questions (FAQ) For Businesses Search Business Profiles Get Accredited BBB EU Privacy Shield Get Your Business Listed Partner Code of Conduct About BBB® Mission & Vision Directory of Local BBBs International Association of Better Business Bureaus BBB Institute for Marketplace Trust Careers BBB Wise Giving Alliance (Give.org) BBB National Programs Apply for BBB Accreditation Terms of UsePrivacy PolicyYour Ad ChoicesTrademarksHyperlinking Policy © 2021, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. You can learn more about our cookies in our Privacy Policy. Welcome to the BBB! We detect that you are visiting from Belgium. BBB directs its services to businesses and consumers in North America. Please select the region that you would like to explore today. US Canada Mexico For the BBB EU Privacy Shield independent dispute resolution program, please click here. User does not have to select a country if they click this link. Privacy Policy