News | Careers | Contact Us | Choose Language Our Company Markets Corporate Responsibility myLubrizol Login Lubricant and Fuel Additives About Lubrizol Additives Markets We Serve Success Together Global Supply Ask The Experts Home > Lubricant and Fuel Additives North American Standard Supply Chain Services At Lubrizol, the team of professionals responsible for manag­ing your account is dedicated to making it easy for you to do business with us. The standard services handbook, which details our standard offerings, was developed to ensure an efficient and effective supply chain for our customers. Supply chain offerings beyond the standard are available, and we welcome the opportunity to review your requests and provide you with service options. There are typically nominal fees associated with non-standard requests, which may require additional supply chain resources. Customer Service Center & Hours of Operation Location Phone, Fax, Email Office Hours Deer Park Plant #41 Tidal Road Deer Park, TX 77536-0158 Phone: +1 877-646-8311 Fax, Domestic (U.S.): +1 832-260-7338 Fax, Export (Canada and Mexico): +1 832-260-7334 Email: Customer Service Representative specific 7:00 AM – 4:30 PM Central Time Orders can also be placed electronically accessing www.mylubrizol.com. Here you can enter sales orders, obtain sales order documentation, and product information online 24 hours a day, seven days a week. www.mylubrizol.com is a secure site that requires user set up and password access. Online access can be requested directly through www.mylubrizol.com or contact your regional Customer Service Representative or Account Manager. Documentation The following documents are standard documents provided by Lubrizol and are also available through www.mylubrizol.com: Order Acknowledgment Terms and Conditions Commerical Invoice Shipping Documents (Bill of Lading, Packing List) Certificate of Analysis Material Safety Data Sheet (MSDS) Product Data Sheet with Handling Instructions For export documents, contact your regional Customer Service Representative. Service after Shipment With each shipment, Lubrizol strives for complete customer satisfaction. Lubrizol values input from our customers to help drive continuous improvement. Lubrizol’s Customer Assistance Group is dedicated and focused to help Lubrizol’s customers achieve complete customer satisfaction. Should you have a concern with an order after it has shipped, our Customer Assistance Group will work directly with you to resolve any issues to your satisfaction. Customers are requested to communicate directly via email with our Customer Assistance Group. Responsible Care® Management System (RCMS) Lubrizol has always subscribed to the guiding principles of Responsible Care®. The guiding principles are supported by a Responsible Care® Management System. The system approach builds on the already strong processes in place, adding emphasis to communication, gauging how well we communicate with customers, suppliers, neighbors, investors and other stakeholders. Our Company Markets Corporate Responsibility Services About Lubrizol Business Segments Our History From the CEO Ethics Aftermarket Chemicals Coatings CPVC Piping Systems Driveline Additives Engine Oil Additives Engineered Polymers (TPU) Fuel Additives Home Care Industrial Lubricant Additives Life Sciences Oilfield Solutions Personal Care Specialty Monomers Viscosity Modifiers Overview Corporate Citizenship Report Sustainability Community Health, Safety, Environment and Security The Lubrizol Foundation Inclusion Safety Data Sheet Requests ISO Certificate Requests Custom Solutions for Lubrizol Additives Lubrizol Additives Standard Services-North America Lubrizol Additives Standard Services-Europe Share this page: © 1995-2021 The Lubrizol Corporation. All rights reserved. Site Map | Terms of Use | Privacy Statement | MyLubrizol.com