Bilbobus Contact The company Technical means Human team Of interest to the client Present Intranet Home »Of interest to the user Of interest to the user Line network Get to know the routes, stops and schedules of the Bilbao Urban Transport line network General, social rates Bilbobus in real time Through Geo Bilbao Timeouts Bilbobus on your mobile Bilbobus on your mobile Lost objects List of objects sent to the premises of the Local Police Normative Download the regulatory ordinance of the public urban transport service in Bilbao Advertising on Bilbobus buses 94.402.33.33 publicity@comunitac.net Customer Support Urban Buses of Bilbao, Biobide makes its Customer Service Service available to all Bilbobus customers at calle Licenciado Poza, 6, in the center of Bilbao. Customers can go to this center to make inquiries, requests for information about the Service and suggestions and claims that they consider appropriate. Biobide will respond to all of them in order to improve the service and adapt it as far as possible to the needs of the clients. Biobide also makes available to customers the telephone number 94 479 09 81 as well as an email; clientebilbobus@alsa.es through which they can contact the Customer Service office. Both the telephone and the email can be used to request information or make inquiries, issue complaints, and make suggestions. The office hours are from 7:30 a.m. to 8:00 p.m. uninterrupted from Monday to Friday and from 9:00 a.m. to 2:00 p.m. on Saturdays. In July and August, office hours are Monday through Friday from 8:00 a.m. to 3:00 p.m., Monday to Friday, and on Saturdays from 9:00 a.m. to 2:00 p.m. Lost and found objects Urban Buses of Bilbao, Biobide collects the objects lost by customers and once identified they are sent daily to the Customer Service Office (Licenciado Poza, 6). Lost items are recorded in a database with the date of collection, to facilitate their subsequent search The objects that have not been claimed are retained for 48 hours in the Customer Service office and after that time they are sent to the Findings Department of the Local Police. © Autobuses Urbanos de Bilbao SAU . Tellaetxebidea Street, 3. 48015 Bilbao clientesbilbobus@alsa.es T. 944790981 F. 944452244 Accessibility Legal warning