MTF Finance Personal Business Resources Blog About Log in Contact Apply now Can't make a repayment? If you can’t make your next repayment, we’ll help you figure out your next step. Just contact your local office or the customer support team in Dunedin on 03 477 0530. Contact your local office Call support team Payment Waiver If you chose Payment Waiver with your loan, we may be able to waive your loan repayments if the unexpected happens. Depending on your cover, if you’re unable to work because of redundancy or serious illness, you’ve got one less thing to worry about. If you can't manage your repayments for any other reason, we may be able to help you find another solution. Just talk to us as soon as you can. Read more about Payment Waiver Helping you when life changes We know life can take unexpected turns. If your circumstances change because of an unforeseen event, you may be able to request changes to your contract. This is called a hardship application. Your application must give a reasonable cause for why you can’t meet your repayments, for example: illness injury loss of employment or end of a relationship. Request changes to the terms of your contract Any changes you request to the terms of your contract must be fair and reasonable for both us and you. You can request to: extend the term of your loan and reduce each repayment postpone, or change, the dates repayments are due extend the term and postpone, during a specific period, the dates repayments are due We might ask you to provide evidence about your unforeseen event. This might include: medical certificates redundancy letter separation agreement, or any other document we request to support your application. Once received, we’ll contact you within five working days to discuss your circumstances. Read the government guidelines on hardship if you’d like more information. Request a hardship application You can request a hardship application form by emailing info@mtf.co.nz or by requesting one below. I'm an MTF Finance customer Name* (Required) : Preferred method of contact: Phone number* (Required) : or Email* (Required) : Message* (Required) : Max limit: 500 characters MTF Finance Find us on: Facebook Instagram LinkedIn Personal Secured personal loans Car loans Motorcycle loans Boat and jet ski loans EV loans Caravan and motorhome loans Trailer and horse float loans Understand your personal loan Business Business loans Finance lease Operating lease Business vehicle loans Understand your loan Resources Interest rates and fees Payment Waiver Loan repayments Can't make a repayment Save on car running costs How to buy a car How to sell a car Vehicle insurance Blog About Our history Future Legends Scholarship Board of Directors Careers Become an MTF Finance dealer Start an MTF Finance franchise Investors Promotions Contact Support through the COVID-19 pandemic Find your local office Find local dealers Your account Log in Register Website terms and conditions Privacy statement Terms of use Disclosure statement Site map