0300 303 2500/ Careers/ News About Us Residents Care & Support Regeneration Schemes Corporate Contact Us Home/ Contact Us Contact Us Pay a compliment, provide feedback or make a complaint. We want you to be able to contact us in a way that suits you best, find out how below. My Swan Portal The quickest and easiest way to contact us. You can check your rent statement, make a payment or view the status of any repairs you have logged with Axis. My Swan Portal login/register Live Chat Speak to us online between 09:00 - 17:00 Monday to Friday. To use live chat click the pop up in the bottom right hand corner, another screen will open up. Email Fill out the contact form below and we will respond to you within 2 working days. Fill out contact form Phone Speak to our Customer Relations Officers 09:00 - 17:00 Monday to Friday on 0300 303 2500. Repairs As a resident, if you need to report a repair for your own home or to a communal area, you can report these 24 hours a day to Axis. Reporting repairs Click here for a copy of our Complaints Policy Statement. Click here for a copy of our Complaint Handling Code - self assessment form. Bow Cross Office Ground Floor, Priestman Point, 2a Rainhill Way, Bow London, E3 3EY 0300 303 2500 0208 981 9285 Map and opening hours Broomfield NHS Office 2 Hazel House Woodlands Way, Broomfield, Chelmsford, CM1 7TH 01245 442192 Map and opening hours Colchester NHS Office 1 Gascoigne House, Charter Way, Colchester, CO4 5JL 01206 747508 Map and opening hours Exmouth Estate Office 39 Cornwood Drive, London, E1 0PW 0300 303 2500 0207 780 9303 Map and opening hours Forest Gate Office 2-10 Upton Lane, Forest Gate, London, E7 9LN 0845 601 2289 01277 314361 Map and opening hours London Regional Office 9 Webber Path, London, E14 0FZ 0300 303 2500 0300 303 2500 Map and opening hours Oldchurch NHS Office Carrock Court, Union Road, Romford, RM7 0GP 01277 844733 Map and opening hours Pilgrim House Office - HQ High Street, Billericay, Essex, CM12 9XY 0300 303 2500 0300 303 2500 information@swan.org.uk Map and opening hours The Rapid Response Service Office Swan Care and Support, 1 George Williams Way, Colchester, CO1 2JS 0345 683 8809 Map and opening hours Tramway House Office 3 Tramway Avenue, Stratford, London, E15 4PN 0300 303 2500 Map and opening hours © Copyright 2021 Swan Housing Association. All rights reserved. 0300 303 2500 Residents Care & Support Regeneration Schemes Contact Us Accessibility Anti-Slavery Statement Complaints & Compliments About Cookies Privacy Policy Sitemap Company no. 28496R. VAT No. 713 9515 35. Registered address: Pilgrim House Office - HQ , High Street, Billericay, Essex, CM12 9XY. Regulated by: Regulator of Social Housing. Authorised and regulated by the Financial Conduct Authority. Selecteer een taal▼