Open toolbar Your happiness and satisfaction with your home is our #1 priority and our commitment to you is as important to us after you move in as it is the day you purchase your home. You can count on us to be there for you for many years to come. Whether you have questions about your warranty coverage, need to request warranty service or need help in operating something in your home, make us your first call and we’ll be happy to assist you. Our Customer Care Associates are highly trained and dedicated to providing you with the highest level of customer care and will respond promptly to all service requests. MBK After Hours Home Emergencies: If you experience an after-hours emergency (including weekends and holidays) MBK provides a 24-hour emergency answering service. Please call our emergency answering service at (800) 434-0944 and a Customer Care Associate will be notified immediately. Emergency Service Guidelines: MBK defines emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your property, your home or your lot. These emergencies include: 100% stoppage of the plumbing drain system. If your plumbing system ceases to work, none of your sinks, tubs or toilets will function properly. A water leak, which requires that the water supply to your home be shut off to avoid serious, water damage. A leak, which can be isolated by the shut-offs under the cabinet or plumbing fixture, is not an emergency. Please refer to the water shut off procedure in the Homeowner Portfolio. 100% total electrical failure. Loss of heating or air during extreme weather conditions. Window/sealant leak or roof leak. If a window or roof leak allows water to enter your home, damaging your home or personal property, it should be reported as an emergency. However, it may be impossible or impractical to make repairs during a storm. First Name Last Name Phone Number: Email Address City State Zip Preferred Method of Contact: Phone Email My MBK Neighborhood: - Select - 1500 Artesia Square, Gardena 1600 at Artesia Square (LW), Gardena 1600 at Artesia Square (TH), Gardena Anacasa, Anaheim Aragon, Signal Hill Camden, Citrus Heights Ebb Tide, Newport Beach Greenbrier, Yorba Linda Irving House, Orange Jacaranda, Stanton Madison at Fair Oaks, Fair Oaks Oak Creek, West Covina Sancerre, Eastvale Sea House, Costa Mesa Upland Central, Upland Veranda, Rancho Mission Viejo Vineland Metro, Los Angeles Escrow Close Date (Optional): Lot Number (Optional): Phase (Optional): Plan Number (Optional): Original Homeowner: Yes No Description of Warranty Service: (One item per line) Photo Upload: (Optional) If you have a photo that helps show the issues you are having with your home, you can upload the photo by click on the "Browse" button below. Please note, that only JPG, PDF and TIF files are allowed for upload. I am requesting warranty service for the following items covered by The MBK Limited Warranty and agree to provide access to my home during normal business hours for MBK employees and agents to inspect or repair these items. Submit Emergency Service? 24-hour Emergency Answering Service: (800) 434-0944 You may contact MBK Customer Care in any of the following ways: Regular Mail: MBK Homes Attn: Customer Care 15231 Laguna Canyon Rd, Ste 250 Irvine, CA 92618 Phone: (800) 434-0944 Email: warranty@mbk-homes.com Our Warranty Department is open Monday-Friday from 8:00 AM to 5:00 PM. Copyright © by MBK Homes. All Rights Reserved. TERMS OF USE | PRIVACY POLICY Contractor’s Lic #844533. Real estate sales and marketing by TNHC Realty and Construction Inc., a California Broker Lic#01870227.