Changes to branch services | Santander Bank - Santander As the rapidly evolving coronavirus situation increasingly impacts both our work and personal lives in unprecedented ways, Santander is making changes that will allow us to provide essential services to all of our customers while helping to ensure the safety of our customers and colleagues. Santander Covid-19 Resource Center Economic Impact Payment Information updated daily Branch Service Update Learn more Mobile & Online Banking Learn more Helping Our Customers Learn more Supporting Our Communities Learn more STIMULUS PAYMENT INFORMATION We’ve prepared the following information around Economic Impact Payments (known as stimulus payments) to help you navigate through these challenging times. Get Stimulus Package Details and Information on the Status of Your Check: The Internal Revenue Service (IRS) has started the process of distributing a third round of stimulus payments. Based on the information we currently have available, the first payments are expected to be credited by end of day on Wednesday, March 17, 2021 if you've qualified for a payment and the IRS has your Direct Deposit information. The IRS will distribute funds in three ways: Direct Deposit, Paper Check, Pre-Paid Debit Card 1. Receiving a Direct Deposit from the IRS: Many customers will receive their payment as direct deposit into the account that was most recently used for a tax refund or for social security payments. Use Your Mobile Banking App or Online Banking to check your account details: In the event you receive a Direct Deposit from the IRS, you will be able to use your Mobile Banking App or Online Banking to quickly check if you received your payment. Set up alerts: Enroll in Online Banking or download our Mobile Banking App1 and set up alerts so you know when the funds have been deposited. If Your Account is Closed or No Longer Active: Santander by law must return the payment to the IRS. The IRS may have options available to help you get your payment. Please visit irs.gov for more information. 2. Receiving a Paper Check from the IRS: In the event that the IRS does not have your Direct Deposit details, checks from the IRS are estimated to be distributed over the next several weeks based on the capacity of the IRS. Customers who receive a check can deposit or cash the check with Santander Bank in several easy ways. Deposit your check at a Santander ATM: Deposit capability available at many Santander Bank ATMs across the Northeast. See a banker at one of our branches: Santander Bank branches are still open and available on a limited basis for in-branch servicing. Please find your branch to check status on available services including hours of operation. While we are able to assist you in our branches, we encourage you to use an ATM at this time. Learn about funds availability: Learn the difference between your available balance and your current balance. 3. Receiving a Pre-Paid Debit Card from the IRS: If the IRS does not have your direct deposit details, you may receive a pre-paid debit card. Clients who receive a pre-paid debit card should: Activate the pre-paid card, set a four-digit PIN and check the card balance by calling 800-240-8100 (TTY: 800-241-9100). Sign the back of the card. Register the card online via eipcard.com. Once activated, you can use these cards to access and transfer funds online to your personal bank account without incurring any fees, shop at retail locations where Visa is accepted, and access cash via ATMs and through cash back services at participating merchants. Please note that if you prefer to withdraw cash from your card, Santander does not perform cash advances at the teller line. Please visit a Santander ATM near you. Visit our branch locator to find a location near you. Then simply insert the card and use the four-digit PIN you set at activation to access their funds and check your account balance. Beware of phishing: Hackers are taking advantage of the COVID-19 environment with an increase in email and internet scams, so please be vigilant. Neither Santander Bank nor the IRS will call you to request personal information. 1 Message and data rates may apply CHANGES TO OUR BRANCH SERVICES: At the onset of the pandemic we implemented reduced branch hours in an effort to lessen the risk of spreading COVID-19. Banking is an essential business and provides a vital function to our clients. After thoughtful consideration of the client experience and business need, we will expand our current branch hours effective May 1. The expanded hours provide greater flexibility for our clients. We will continue to follow social distancing guidelines to help minimize the spread of the coronavirus to reduce the risk for both our customers and employees. The majority of our branches will expand hours to: Monday – Thursday 9 a.m. to 5 p.m., Friday 9 a.m. to 6 p.m., and Saturday 9 a.m. to 1 p.m. (with some exceptions). ATM/Branch Locator Please remember you have the convenience to bank anytime, anywhere with our Mobile Banking App, Online Banking, Automated Services via phone and our extensive ATM network. With Mobile and Online Banking, you can: Check your balances Remotely deposit checks Set up alerts Make transfers Set up bill pay Create/Change debit card PIN Learn more about digital banking With Automated Services via phone (877) 768 2265, you can: Make balance and transaction inquiries Make card/loan payments Transfer between accounts Stop payments To better serve our customers, our new call center hours are 8 a.m. to 8 p.m., seven days a week. Also, to avoid the long wait times on hold due to the impact of Covid-19, we urge you to access your account information through our online banking at Santanderbank.com, and by downloading our mobile banking app. ATM Banking: Withdraw cash and deposit cash or checks at any one of 2000+ ATMs across the Northeast and in Miami, Florida, including over 1,000 in many CVS Pharmacy® locations. We have branches and 2000+ Santander ATMs across the Northeast, including ATMs in CVS Pharmacy® locations. You'll also find Santander ATMs in many Market Basket stores. HOW WE ARE HELPING OUR CUSTOMERS: We are taking measures to assist our customers and provide relief from hardships. For our Retail Bank Customers: We are providing assistance in a number of ways including: helping those experiencing difficulties with loan payments; waiving fees associated with early CD withdrawals; and increasing cash availability limits at ATMs. If you’re being impacted financially by the coronavirus please contact us at 877-768-2265 for further assistance. For our Business Banking Customers: If you’re a Business Banking Customer and need assistance, please contact us at 877-768-1145 or contact your relationship manager Hearing and speech-impaired customers may use 7-1-1 or their preferred relay service. If you have been impacted by the coronavirus (COVID-19) and you are looking for assistance on your consumer loan (including Home Equity Loan or Line of Credit, or Line of Credit). please call 800-207-8767 so we may review your information and discuss potential available options. Auto Loans Only. If you have been impacted by the coronavirus (COVID-19) and are looking for assistance on your automobile loan, please call 888-222-4227 so that we may review your information and discuss potential available options. For eligible mortgage borrowers looking for hardship assistance, please login to online banking to submit a “COVID19 Hardship Request” using the Mortgage Inquiry form* located in the Mortgage Support section. You may also contact us at 1-855-241-5700 between 8 AM – 5 PM EST M-F. *Please note that completion of this form is not a formal application for credit. SUPPORTING OUR COMMUNITIES Santander Bank is committed to help meet the urgent needs of our customers and communities with more than $11 million in ongoing charitable giving this year to nonprofit organizations. We have recently expedited over $4 million in commitments to nearly 80 organizations focused on providing essential services, small business aid and COVID-19 relief programs. Some of these efforts include contributing directly to nine COVID-19 Relief Funds across the Northeast and nonprofits providing essential services such as local food banks like The Greater Boston Food Bank and Helping Harvest Food Bank in Reading, PA. We are also focused on making sure we help small businesses through organizations like Hot Bread Kitchen, Community First Fund and EforAll. In addition to charitable giving, we are dedicating $25 million in financing to Community Development Financial Institutions (CDFIs) to fund small business loans across the Northeast. During this challenging time we realize how important it is to partner with these organizations and relief funds that will help our communities prosper. We have also transitioned to a rolling grant application review and approval process to better address funding needs and increase responsiveness to our communities. To learn more, please visit our Charitable Contributions Program page. 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