PERSONAL BUSINESS LOANS E-BANKING SECURITY ABOUT Branch/ATM 한국어 Online Banking CUSTOMER AWARENESS AND EDUCATION FOR E-BANKING In an effort to provide customers awareness and education regarding online banking, we would like to offer some general information about your online banking account as well as how to protect your electronic banking account(s) and bank account(s). Accessing E-Banking Accounts Pacific City Bank offers a variety of e-banking products. Each e-banking product requires a password. Your password is generally used as a confirmation of your identity when accessing an e-banking product. You are responsible for the security of your password. You should keep your password confidential to reduce the chance of your account(s) from being compromised. General Password Guidelines Must be 6 to 32 characters long. Always use a strong complex password by including a combination of letters, numbers and special characters (i.e &#@*!+). Do not use your login ID, personal number such as SSN, or letters and numbers in ascending/descending order. Never share passwords with anyone. Pacific City Bank will never contact you on an unsolicited basis to ask for your e-banking credentials. Change passwords immediately if you suspect or if they may have been compromised. Use different passwords for different accounts. Limit password reuse Do not save login credentials within a browser. Secure Website Connection Certification (SSL Security Protocol) Pacific City Bank encourages you to look for the Secure Connection Certification (Padlock) which displays on the address bar line at the top of your browser window. SSL (Secure Sockets Layer) is a standard security protocol which encrypts the links between the server and browser during online communication. All of the data communicated between the server and browser will also be encrypted. Pacific City Bank [US] with padlock must display to validate that you are in a legitimate website. To verify SSL Certification on a website, please refer to the following images. Internet Explorer Google Chrome Mozilla Firefox Mac Safari Alternative Risk Control Mechanisms to Reduce Online Risk Keep your computer current with security patches and updates on your operating system and software. Install anti-virus and anti-spyware software. Scan for viruses, spyware, and other malware regularly. Be sure to update these programs regularly. For anti-virus and anti-spyware programs, ensure to use from reputable companies. Be careful when opening emails. Some emails may contain malicious data. Be extra careful when an email asks for sensitive information such as your password. Stay away from suspicious websites. Some websites can contain malicious codes that can infect your computer. Consider using a firewall to protect your network. Be careful with using public Wi-Fi connection. Also, be careful with using public computer. Public computers could be infected with malware. Cash Management customers should consider performing a risk assessment and controls evaluation periodically Learn and prevent Business Email Compromise (BEC) Fraud: Business Email Compromise (BEC) Fraud Awareness Guide Additional resources for general online security can be found here: Additional resources to Customer Awareness Note: The website above will redirect you to FDIC website that is not operated by Pacific City Bank. We are not responsible for the content contained within. Financial Institution Contacts If you notice or suspect any suspicious account activity or experience any security-related events, here is a contact list of our e-banking representatives so that you can let us know: Operation Administration Department Pacific City Bank 3701 Wilshire Blvd. Ste 900 213-210-2000 support@paccitybank.com E-Banking Department Pacific City Bank 3701 Wilshire Blvd. Ste 900 213-355-8833 ebanking@paccitybank.com Contact Investor Relations Our Community Download Banking Forms Accessibility Reg GG Branch / ATM LPO Locations Careers Privacy NMLS Registered Loan Originator Cybersecurity Awareness Customer Awareness for E-Banking Fraud Prevention Tips Homeowners Assistance Routing Number / SWIFT Code Member | Equal Housing Lender | Copyright © 2021 By Pacific City Bank. All Rights Reserved.