Products BE EN Applications Products Services Support Account Quick Order Cart 0 HomeServicesDigital Platforms & SoftwareMyMilli-Q™ Digital Services MyMilli-Q™ Digital Services for Water Purification Systems MyMilli-Q™ online solution is your digital gateway to more efficient water system management, remote monitoring and support, and faster access to the data you need to keep your lab working at maximum productivity. Access MyMilli-Q™ Digital Services Key service features include: Online Contract Management MyMilli-Q™ Remote Care Troubleshooting Portal for your Analyzer’s Hotline MYMILLI-Q™ ACCOUNT ACTIVATION IS EASY To access MyMilli-Q™ digital services, complete the form below or simply speak to your Milli-Q® representative. The service is available for all systems with a Milli-Q® Service Plan and systems under warranty. REQUEST INFORMATION How can we assist you? Please select... 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Milli-Q® Service Plans Validation and qualification services (Pharma™ Plans) Calibration, verification and suitability testing; Digital services for your Milli-Q® system Request MyMilli-Q™ account activation Tank and loop sanitization Consumables replacement scheduling Customized user training Other Additional Information Subscribe to email communications? 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ONLINE CONTRACT MANAGEMENT SIMPLIFIES CARE OF YOUR MILLI-Q® WATER SYSTEM MyMilli-Q™ online solution is our digital service that simplifies Milli-Q® water system management. Here are some of the tasks you can accomplish by simply logging into your MyMilli-Q™ account: Track service history Download service reports Schedule maintenance visits Track consumable orders Manage consumable deliveries View contract details Renew your service plan Contact Milli-Q® Services With these time-saving features, you’ll benefit from: At-a-glance, consolidated contract information More rapid and efficient planning Streamlined audit preparation Easily traceable service history and reports Here is an example MyMilli-Q™ view of service visit history and associated visit reports: MYMILLI-Q™ REMOTE CARE: SYSTEM MONITORING & SERVICE FEATURE Ensure your lab’s work never stops flowing. MyMilli-Q™ Remote Care monitoring and service capability supports your lab’s maximum productivity. Accessible via the MyMilli-Q™ interface and integrated in all our high-flow water purification systems, MyMilli-Q™ Remote Care operates as an embedded extension of Milli-Q® Services. HOW DOES MYMILLI-Q™ REMOTE CARE SUPPORT GREATER LAB PRODUCTIVITY? Assure productivity 24/7. Access real-time system information, water quality data and more from anywhere at any time for 24/7 confidence in your lab’s performance. Maximize uptime. Receive notification of alerts and alarms by email or SMS, allowing you to promptly and remotely manage your system, either independently or with our remote assistance. Save time. In the event you need support, your interaction with Milli-Q® Services is streamlined as MyMilli-Q™ Remote Care provides our service organization a secure and direct view of your system information. Our service teams can remotely diagnose and potentially repair your system, avoiding the need to wait for a service visit. Easier data traceability & accreditation. Audit preparation and lab accreditation have never been so effortless as data are automatically saved and can be easily accessed, searched and retrieved. Choose to download a standard Quality Report, or to create your own tailored reports. Below is a sample view of the MyMilli-Q™ Remote Care dashboard, accessed via your MyMilli-Q™ account. The dashboard provides a rapid overview of all important water system information and quality data, remote access and control of your system, plus quick links to other intuitive software functionalities. View the videos at the bottom of the page to take a virtual tour of MyMilli-Q™ Remote Care and its online service capabilities. MyMilli-Q™ Remote Care is available on all our high-flow water purification systems: Milli-Q® HX 7000 SD all-in-one Type 2 water systems Milli-Q® HX 7000 Type 2 water systems Milli-Q® HR 7000 Type 3 water systems Milli-Q® CLX 7000 CLRW systems TROUBLESHOOTING PORTAL FOR OUR CLINICAL MILLI-Q® CLX 7000 SYSTEMS This rapid troubleshooting capability of MyMilli-Q™ Remote Care is available for Milli-Q® CLX 7000 water systems that feed analyzers. The Troubleshooting Portal supports fast, remote troubleshooting via your Analyzer Hotline. Simply add your analyzer’s serial number as a peripheral device fed by your Milli-Q® CLX system. The digital portal can then help your Analyzer Hotline to quickly and remotely determine if an issue in the lab is due to the water or the water system. View the video below to see how the Troubleshooting Portal saves time when resolving issues to maintain optimal analyzer uptime. RELATED PRODUCT RESOURCES Access MyMilli-Q™ Digital Services Flyer: Online Contract Management Brochure: Milli-Q® Services RELATED VIDEOS MyMilli-Q™ Digital Services Transform your lab’s efficiency with MyMilli-Q™ online solution. Featuring MyMilli-Q™ Remote Care to support maximum lab productivity. MyMilli-Q™ Remote Care High performance, connected water purification systems with 24/7 real-time remote monitoring and control. Online Troubleshooting Portal for Your Analyzer Hotline This simple digital solution lets your Analyzer Hotline troubleshoot if an issue is due to the water or water system, quickly and remotely. Save time when resolving issues to maintain optimal analyzer uptime. RELATED SERVICES Milli-Q® Services & Support for Water Purification Systems Get experienced support for your lab water system and discover digital services that simplify system care. Our experts install, troubleshoot, validate and qualify systems, optimizing performance and lifetime. Milli-Q® Services Plans and Maintenance for Water Purification Systems Discover our unique portfolio of service solutions designed to take full care of your water system and ensure it is always in top operating condition. Choose the maintenance plan that matches your application, compliance and budgetary needs. Milli-Q® Qualification Program & Validation Procedures for Regulated Laboratories For water systems in regulated labs, discover our Service Pharma™ Plans. Preventive maintenance programs are designed to enhance performance and extend lifetime in validated environments. Calibration, Verification, Suitability Testing of Milli-Q® Water Purification Systems Calibration, verification and suitability tests for water purification systems for full equipment compliance and laboratory accreditation. RELATED PRODUCTS Millipak® Filter 0.22 μm membrane filter for particulate and bacteria-free water at the point of dispense for the Milli-Q® IQ, IX and EQ systems Read More... 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Accessories for Milli-Q® Water Purification Systems Find water system accessories from Milli-Q® that can support your lab’s specific needs and requirements. The right choice can free bench space, assure water quality, and improve lab safety and productivity. Milli-Q® Consumables Find water purification consumables that are designed to fit your Milli-Q® system. From pretreatment and purification cartridges, to UV lamps and filters—our products are validated with strict quality assurance protocols to give consistent water quality for almost any application. Support Customer Support Contact Us FAQ Safety Data Sheets (SDS) Certificates (COA/COO) Quality & Regulatory Calculators & Apps Webinars Orders Quick Order Custom Products Commerce Solutions Company About Us Responsibility Events Press Releases Programs Careers Offices Social Media Merck Research. Development. Production. 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