Circle of Service Circle of Service The GSH Circle of Service™ stands as our promise to provide each of our clients with the most efficient FM products, services, and resources and be Always On™ with knowledgeable answers, timely help, and responsive support. Get Started Our Services In everything we do, we strive to deliver Service Excellence. GSH consistently delivers world class integrated facilities management services to a wide range of facility types, including but not limited data center, transportation hubs, utility authorities, medical office buildings, international ports-of-entry, airports, corrections and more. View Our Services Support: GSH Group has a very strong Always On™ approach that strives to support your operational needs and goals 24/7/365. Our progressive concepts and techniques lead the industry in delivering an unmatched combination of operating efficiency, justified performance, and valuable cost savings. Global Call Center A prime example of the GSH client commitment to being Always On™ is the support of our Global Call Center, which operates 24/7/365 to support all client requests regardless of longitude or latitude. Global Call Center team members promptly receive and log your call, identifying the best skill set for the job request and select and dispatch the appropriate staff member or subcontractor to accomplish the task. Our rapid response call network enables you to call and report using local country numbers and speak directly with a live operator in your preferred language. Each call center representative is fluent in a wide variety of languages to provide both local understanding and peace of mind to callers who find communicating in their native language a more effective means of communication. Technology Our broad range of preferred technology systems include the following: GSH CMMS – this global scheduling, asset management and KPI monitoring system offer many client-customized areas tailored to your internal management requirements, which also incorporates our proprietary procurement processes and GlobalSource system. Our dedicated support team designs and programs continuous upgrades and improvements to the CMMS platform to expand innovative, customized solutions to our clients. GSH EnMS – Our cutting-edge Energy Management Software supports an energy management dashboard that analyzes and monitors each building’s utilization and effectiveness. GSH Audit – This proprietary audit tool develops, utilizes, and archives compliance checklists for a wide range of required audits conducted at client sites. The auditable areas include Environmental, Health and Safety, Compliance, Energy, Building inspections, and Asset collation. Health and Safety GSH holds the health and safety of every individual to the highest regard. This heartfelt concern has resulted in the creation of our comprehensive Environmental Health and Safety program, which calls on the involvement and commitment of the entire GSH workforce to ensure a safe workplace and healthy environment for GSH and our clients. A key focus of our efforts is the ongoing identification and control of hazards, elimination of injuries and illnesses, and damage to equipment and property while protecting the environment. Our company takes every responsible action to prevent injury to individuals and damage to property we maintain. When requested by the appropriate regulatory agencies, we provide all necessary information relevant to any inspections. Through the efforts of our GSH Safety First policy, we provide for a safe and healthy workplace. To achieve the goals of our broad-reaching, Always On™ initiative, we employ programs and tools, including: Site-specific program development including training for project management, supervisory personnel, engineers, and contractors Site-specific compliance standards and legislative policies Contractor management programs and site safety appraisals Weekly progress meetings and update reports Scalability: GSH takes a progressive and agile approach to scaling our services to suit continually changing client requirements influenced by factors such as the environment, politics, legal and financial circumstances. Our scalable, Always On™ approach for our Integrated Facilities Management model enables clients to experience a centralized, highly efficient, and cost-lean approach to building management services. Customized Services We carefully design a customized service matrix for each client that is flexible, scalable, and unique to each client we support. Each services matrix combines both self-delivered and subcontracted services to build one integrated facilities management scope. Our dynamic and fluid approach creates partnerships with subcontractor providers who share our mission to surpass client expectations. We are an experienced tier-one facilities management service provider. We utilize experts within sub facilities management sectors such as design and construction, elevator maintenance, UPS maintenance, janitorial services, catering services, fitness classes, and many other additional workplace amenities. Regardless of the sub-contractors, we apply our stringent procurement processes and our facilities management experience. We also use our extensive database of service partners to ensure all requirements have been met. Compliance Environmental, health, and safety laws are paramount to employers and differ between countries. The GSH Compliance System assures that local legislation is accurate and relevant to all locations and eliminates client concerns when needing to abide by in-country laws regarding health and safety and building standards. We overlay local legislative requirements with a global operating standard and apply a universal compliance structure, where in-country data can be integrated into global summary reporting. All compliance methods are managed by the GSH Global Environmental, Health & Safety Director and rolled out to all buildings in all countries. Procurement Through a consistent application of our Always On™ philosophy, the Procurement Department has grown significantly over the past decade. Its responsibilities have evolved from administrative work order processing into a highly strategic commercial offering, available to both GSH internal departments and clients. Through the department’s ongoing development and implementation of innovative strategies, considerable cost resupply chain partners and clients are realized. Our Procurement Department consists of administrative and strategic employees who focus on all sub-sectors of facilities management to deliver a “one contracted team approach.” As a result, we regard all subcontractor services as our own, ensuring that standards are consistently met so that clients can confidently consider GSH as their single point of contact. Staffing Solutions For companies who decide to carry out mechanical, electrical, and plumbing services in-house but can’t find the experience and knowledge required can benefit from the GSH Staffing Solution service. GSH has access to a large pool of experienced facility management labor and can support clients in finding the ideal workforce for their internal facilities management requirements. GSH utilizes a search, recruit, and check process to match suitable technical employees to meet client operational needs. Sustainability The key to maintaining GSH’s Sustainability and Energy standards are our highly experienced professionals, which include certified energy managers and professional engineers. These professionals are certified by national and international authorities, who have extensive knowledge and experience to initiate or expand green building programs and integrate green building design and sustainability principles. The team adopts an integrated complete building systems approach to design and considers all energy impacts related to design and construction ensuring greater benefits to the building owner. GSH helps institute cooperative and productive relationships between landlords and tenants. Learn more Submit an RFP or Inquiry Visit the link below to submit an inquiry, where you can upload a document or PDF of your RFP or RFI. 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