MENU About us Tips Product registration Spare parts Contact NEXT-DAY DELIVERY AVAILABLE 140+ YEARS OF EXPERIENCE Home Procedure for claiming an out of warranty repair Procedure for claiming an out of warranty repair Machines breaking down outside the warranty period can usually still be repaired by our Authorised Service Centre: ATLAS Refurb & Repair Ltd. Units 8 & 9 Etruria Way, Bilston West Midlands WV14 7LH Tel: 01902 408 544 Email: enquiries@atlas-refurb.co.uk General information: In case an Out Warranty Repair is required when troubleshooting did not resolve the problem, a collection of the unit can be arranged and will be shipped to the Authorised Service Centre for further inspection and analysis. Collection and Analysis will be arranged after pre-payment of £65.00 The outcome of the analysis can result in two scenario’s: A repair quotation which includes the required spare part costs, labour charges and the return logistics costs. When the repair quotation is accepted, the repair will be undertaken after 2nd payment has been received. After successful repair the unit will be returned to the consumer. The unit is beyond economical repair and therefore cannot be repaired. In this situation the unit can be disposed (scrapped) at the service centre after approval by the consumer. Alternatively, the defective unit can be shipped back to the consumer for which the return shipment needs to be paid for by the consumer. Consumer is responsible for proper packaging when unit is collected for transport to the service centre. Any damage as a result of poor packaging or incorrect usage of the product will be logged and reported back to the consumer as soon as unit has been received. If needed, pictures will be provided. In the instance where a consumer does not have a box for transport, the authorised service centre can send a box to the consumer prior to courier collection (at a cost to the consumer) On each Out Warranty Repaired unit, a 3 month warranty is provided by our authorised service centre ATLAS. NEWSLETTER Sign up for our newsletter and receive 10% off on your next order SIGN UP Product categories Hard floor cleaners Spot cleaners Vacuum cleaners Steam mops Carpet cleaners Popular products Carpet shampoo Hard floor cleaners Compact carpet cleaners Proheat carpet cleaners Pet products Customer service FAQ Where to buy Manuals Product registration Order support Shipping Returns Out of warranty repair procedure Privacy Policy Terms & Conditions Privacy Policy Terms and Conditions Cookie Policy Modern slavery act statement United Kingdom © 2021 BISSELL, All rights reserved By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Reject All Accept All Cookies