Fashionphile Support New MORE Search Search You are a big deal to us! Our processing time is longer than usual. The reality is, there is so much to do, and not as many people to get it done. Know that we are processing your pretty items as fast as we can and when there is an update, we will send it along. MESSAGE US CALL US 844.619.8902 MON-FRI 7AM-5PM PT FOLLOW US GENERAL FAQ What is FASHIONPHILE'S return policy? Does FASHIONPHILE guarantee authenticity? What benefits does the Neiman Marcus Partnership bring to FASHIONPHILE customers? What is FASHIONPHILE Outlet? VIEW ALL (13) BUYOUT & CONSIGNMENT What is a buyout? What are FASHIONPHILE's consignment fees? What brands does FASHIONPHILE accept for Consignment or Buyout? What if my consignment item(s) does not sell? VIEW ALL (6) DOMESTIC SHIPPING & RETURNS Does FASHIONPHILE accept returns? When will my item(s) be shipped within the US? What shipping service does FASHIONPHILE use to ship within the US? How do I ship my item(s) to FASHIONPHILE within the US? VIEW ALL (8) CUSTOMER FAQ Does FASHIONPHILE charge sales tax? How do I cancel an order or a Reserve? Can I shop FASHIONPHILE'S inventory in person? How do I set up alerts in my account? VIEW ALL (10) PRICING & PAYMENT How and when am I paid for my Consignment or Buyout item(s)? What forms of payment does FASHIONPHILE accept for purchases? Does FASHIONPHILE negotiate prices? Why are some items priced above retail? VIEW ALL (5) FASHIONPHILE RESERVE Does FASHIONPHILE offer layaway? Can I extend my FASHIONPHILE Reserve Luxury Layaway? Can I return a FASHIONPHILE Reserve item? What happens if my FASHIONPHILE Reserve isn’t paid off at the end of the 60 day term? VIEW ALL (8) SELLER FAQ What is the processing timeframe for item(s) that I am selling? What if my item is not authentic? How does FASHIONPHILE determine an item(s) condition? How long is my quote from FASHIONPHILE valid? VIEW ALL (16) INTERNATIONAL FAQ Does FASHIONPHILE ship internationally? Can I sell to FASHIONPHILE from outside the US? In what currency are prices and quotes shown? What if I’m an international customer? What shipping service does FASHIONPHILE use to ship outside the US? VIEW ALL (8) REFRESH PROGRAM What is FASHIONPHILE's Refresh Program? What happens if my Refresh timeframe expires? Why does my return only qualify for a FASHIONPHILE Refresh? What items are excluded from FASHIONPHILE’s Refresh Program? VIEW ALL (6) CONTACT US Still can’t find what you need? You can message us and we will get back to you promptly. You can also call us on weekdays, Monday through Friday, between 7 AM to 5 PM PT. Call us toll-free: 844.619.8902 Your Premium Luxury Handbag Outlet ©2021 Fashionphile Group, LLC