Home About Us Patients Your Visit Services ELHT&Me Charity Working for Us Research News and media Accessibility Statement This accessibility statement applies to www.elht.nhs.uk. This website is run by East Lancashire Hospitals NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘contact us’ page Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: email webmaster@elht.nhs.uk call 01254 733618 We’ll consider your request and get back to you in 5 working days. If you cannot view the map on our contact us page, call or email us for directions. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Communications and Engagement team Royal Blackburn Teaching Hospital Haslingden Road Blackburn Lancashire BB2 3HH email webmaster@elht.nhs.uk call 01254 733618 or contact our website administrator Sally Davies Communications Specialist Email sally.davies@elht.nhs.uk Call 01254 733618 Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Contacting us by phone or visiting us in person We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us. Technical information about this website’s accessibility East Lancashire Hospitals NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations accessibility problems Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by November 2020. When we publish new content we’ll make sure our use of images meets accessibility standards. Disproportionate burden Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. It’s not possible for users to change text size without some of the content overlapping. Interactive tools and transactions Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. We are working with our website provider to improve navigation and accessing information, and with interactive tools and transactions. We hope to have most issues rectified by December 2020 Content that’s not within the scope of the accessibility regulations PDFs and other documents Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By November 2020, we plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document]. Any new PDFs or Word documents we publish will meet accessibility standards. Live video We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. What we’re doing to improve accessibility Preparation of this accessibility statement This statement was prepared on 1 October 2020. It was last reviewed on 1 October 2020. This website was last tested in September 2020. The test was carried out by Silktide. You can read the full accessibility test report here. Was this page helpful? Our Accessibility Statement View our current vacancies and read about working with us Read about our Media service and Communications Team Click here to Contact Us Show accessibility tools