Home Services About us Case Studies Latest News Careers Contact Us You are here: Home | About us About EWA EWA is a specialist outsourced customer management agency, working in three core areas of direct communications: Strategy and Insight, Technology and Delivery EWA was established in 1981 and is a member of WPP Plc, the world's largest communications services group. Based in Chelmsford, Essex, EWA provides professional outsourced marketing and contact centre services and can support clients in: Customer care, sales support and CRM Lead management, qualification and conversion Multi channel campaign response handling Data marketing and database management Customer insight, data analytics and behavioural analysis Print, fulfilment and secure storage Fundamental to EWA’s solutions is our belief in exceptional customer service and best practice processes. As custodians of our client’s customer relationships and brand reputation, it is essential that we have an in-depth understanding of their culture, values and business objectives. Our philosophy is that each client is unique and therefore every solution we devise is bespoke. We constantly strive to deliver customer management programmes which translate into measurable enhancements to our clients' businesses. Every programme we implement is designed to do three things: Provide exceptional customer service Reflect and reinforce our client’s brand values Maximise the opportunity from every customer interaction Our impressive portfolio includes clients from government, automotive, manufacturing, retail, leisure, construction and pharmaceutical sectors. The case studies on this website illustrate the ways in which we have met, and exceeded our clients' requirements through creative solutions, expert project management and enthusiasm for their brands. EWA Bespoke Communications (EWA Ltd) registered office: St. Mary’s Green, Tattersall Way, Chelmsford, Essex, CM1 3TU, UK Registered in England – Number 3108703 VAT Number: GB 367 7255 18 Members/Accreditations: DMA, FEDMA, ISO9001:2000, ISO14001:2004, ISO27001, IIP, CCA Download our company fact file here Site Map | Privacy Copyright EWA Group © 2014