Pentec Health Inc. Acquired by Wellspring Capital Management. Learn more. A note about COVID-19. Learn more. Effective Date: October 18, 2021 Pentec Health Privacy Policy Pentec Health, Inc. (“Pentec,” “we” or “us”) is committed to protecting the privacy of users of our website at www.pentechealth.com and www.proplete.com (the “Websites”). This Privacy Policy (“Privacy Policy”) tells you what information we collect, how we protect it, your relationship with our services, and what choices and rights you have. This Privacy Policy describes how Pentec gathers and uses information about visitors to our Websites (“Visitors”). This Privacy Policy applies solely to the information that we collect through the Websites. This Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through the Websites). Acceptance of Privacy Policy By using the Websites, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Websites. Your continued use of the Websites following the posting of changes to these terms will mean that you accept those changes. How Do We Collect Your Personal Information? You may visit our Websites without telling us anything about yourself. If you contact us and choose to provide personally identifiable information, such as your name, e-mail address, telephone (“Personal Information”), in order to receive information from us, we will use that information and may share it with other companies and/or individuals (e.g., our partners, consultants, and service providers) for the purpose for which you submitted it to us. From time to time, our Websites may be configured to collect domain information. This data enables us to become more familiar with which users visit our site, how often they visit and what parts of the site they visit most often. Pentec uses this information to improve our Websites. No personally identifiable information is gathered in this process. This information is collected automatically and requires no action on your part. How Do We Use Your Personal Information? If you choose to provide us with Personal Information by completing a form on the Websites or emailing us, we will use that Personal Information to (i) operate the Websites, (ii) respond to your question or request, (iii) communicate with you about our products or services via email, (iv) send information to you and respond to customer service related inquiries, (v) provide marketing materials and communications about our products or services and (vi) notify you of changes to this Privacy Policy. When you contact us through the “contact us” section of our Websites, you may be given the option of receiving recurring informational/promotional newsletters or other emails from Pentec. In order for you to subscribe to these emails, we may ask for your contact information. You can unsubscribe from Pentec emails at any time by simply following the directions included at the bottom of each email or as described in the "Updating Your Information" section below. If you have difficulties with our newsletters or emails that you cannot address as described above, please see the contact information in the “For Additional Information” section below and let us know about your issue. In some circumstances, information we may use or disclose may also constitute Protected Health Information (“PHI”) pursuant to the Health Insurance Portability and Accountability Act (“HIPAA”). In these circumstances, we will treat your PHI in accordance with our HIPAA Notice of Privacy Practices (www.pentechealth.com/hipaa-compliance), which applies to our delivery of health care or other HIPAA-related services to Pentec patients. Do We Disclose Any Personal Information to Outside Parties? Unless you expressly give us permission in writing to do so, Pentec will not sell, rent, license, or trade your Personal Information other than as specified in this Privacy Policy. Disclosures to Third Parties Assisting In Our Operations. Pentec may share your Personal Information under confidentiality agreements with other companies that work with, or on behalf of, Pentec to provide products and services, such as a cloud hosting company, marketing firm or identity verification service. These companies may use your Personal Information to assist Pentec in its operations. However, these companies do not have any independent right to share this information. Disclosures Under Special Circumstances. We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law. In such circumstances, we will take appropriate measures to ensure that the requester understands the sensitive nature of the Personal Information that they may receive. Business Transfers. We may share your Personal Information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of Pentec’s business to such business entity. We will require any such successor business entity to honor the terms of this Privacy Policy. Automatically Collected Information and Anonymous Information Each time a Visitor comes to the Websites, Pentec collects some information to improve the overall quality of the Visitor’s online experience. Aggregated Data. Pentec collects aggregate queries for internal reporting and also counts, tracks, and aggregates the Visitor’s activity into Pentec’s analysis of general traffic-flow at the Websites. To these ends, Pentec may merge information about you into aggregated group data. In some cases, Pentec may remove personal identifiers from Personal Information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Pentec’s affiliates, business partners, service providers and/or vendors; if it does so, Pentec will not disclose your individual identity. Web Server Logs and IP Addresses. An Internet Protocol (“IP”) address is a number that automatically identifies the computer or device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Pentec may use IP addresses to conduct Website analyses and performance reviews and to administer the Websites. Cookies and Web Beacons. Periodically, some pages on this Website may use “cookies,” which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. You can also refuse all cookies by turning them off in your browser. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on the Websites. Information that we collect through cookies includes (i) the name and version of the operating system on the Visitor’s computer, (ii) the name and version of the Visitor’s browser, (iii) which page on the Site the Visitor is currently reading, as well as clicks and time spent on a particular page, (iv) if the Visitor was sent to the current page by some other page on the web, the universal resource locator (“URL”) of the referring web page, and (v) geolocation of the Visitor’s computer or device. Some of the Site’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Site usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Website. Some web beacons may be unusable if you elect to reject their associated cookies. Security The security of your data is very important to Pentec. Pentec and our service providers have implemented appropriate security measures preventing your Personal Information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. However, you should know that no website operator, including Pentec, can fully eliminate security risks associated with Personal Information. While Pentec has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via e-mail cannot be guaranteed. Children's Privacy Protection Under Age 13. Pentec understands the importance of protecting children's privacy in the interactive online world. The Website is not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any Personal Information to Pentec or the Website. Under Age 18. Minors under 18 years of age may have the Personal Information that they have provide to Pentec through the Website deleted by sending an email to marketing@pentechealth.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems. Your California Privacy Rights If you are a California resident, California law provides you with the following rights with respect to your Personal Information: You may have the right to request Pentec to disclose your Personal Information that we collect, use or disclose to third parties. You may have the right to request Pentec to delete your Personal Information collected or maintained by Pentec. You can submit your request(s) by the following methods: Contact Pentec by email as described in the "For Additional Information" section below, or Complete the web form by visiting https://pentechealth.com/conta.... When you exercise these rights and submit a request to us, we contact you to provide any additional steps needed to verify your identity and/or the scope of your request. We also may use a third-party verification provider to verify your identity. An authorized agent may submit a request on your behalf. In response to a request submitted by an authorized agent, Pentec may request (i) verification of your identity, and (ii) written proof that you have permitted the authorized agent to act on your behalf. We do not sell your Personal Information. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services. Response to “Do Not Track” Signals Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, Pentec does not process or respond to “Do Not Track” signals. Updating Your Information If you wish to stop receiving e-mails or other communications from us, or if you have submitted Personal Information through our Website and would like that information deleted from our records, please notify us at marketing@pentechealth.com. Links to Third Party Websites As a convenience to our Visitors, this Website may contain links to other sites that we believe may offer useful information or services to you. The privacy policies, terms of usage and other conditions of use posted on those sites, and not the policies and procedures we described here, apply to those sites. We are not responsible for the privacy policies or practices of third parties or any of the content of websites linked to this Website. Your linking to any other websites is at your own risk, and you are responsible for learning about and complying with the privacy policies, terms of usage and other conditions posted on those websites. Changes to this Privacy Policy This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any change to this Privacy Policy regarding use or disclosure of Personal Information, we will provide advance notice on the Website. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. For Additional Information If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact compliance@pentechealth.com. Who We Are Press Privacy Policy HIPAA FAQ Careers Copyright © 2021 Pentec Health, All Rights Reserved CORPORATE HEADQUARTERS 50 Applied Bank Boulevard Glen Mills, PA 19342 P : (610) 494-8700 RENAL NUTRITION AND INTRATHECAL PUMPS 503A PHARMACIES (PA) 4 Creek Parkway Boothwyn, PA 19061 P : (800) 223-4376 F : (800) 355-1029 RENAL NUTRITION AND INTRATHECAL PUMPS 503A PHARMACIES (MA) 120 Forbes Boulevard, Suite 140 Mansfield, MA 02048 P : (855) 217-5541 F : (508) 261-7102