Log In About Us Our Solutions Our Clients News & Blog Contact Us Home » News & Events » Need help and support with your energy bills right now? Need help and support with your energy bills right now? 23/09/2021 It’s an anxious time right now with rising gas and electricity prices and some energy suppliers are going out of business. Households and families on low incomes will be feeling apprehensive about the months ahead, but help is available for those who need it. Where can you find help? Free energy and money-saving advice is available from Connect for Help which can offer immediate support to reduce your energy bills. Call the free independent helpline on 0800 029 4548 and a friendly, expert member of the Connect for Help team will be able to provide advice over the telephone or even arrange a home visit. What should you do if your supplier goes out of business? If your energy provider collapses, you won't stop receiving gas and electricity. Your account will be moved to a new supplier by energy regulator Ofgem which may take a few weeks. It’s a good idea to make a note or take a photo of your meter reading, and download any bills, while you wait for your new supplier to contact you. There's no need to cancel direct debits straight away - you should wait for your new account to be set up before cancelling existing arrangements. If you're in credit with your old supplier, your money is protected and you'll be paid back. If you're in debt, you'll still have to pay the money you owe. Unfortunately, you may end up on a more expensive tariff with your new supplier and there may not be a cheaper option available right now so do give Connect for Help a call on 0800 029 4548 to see if there is any other support available to reduce your bills and stay warm and well. News Categories Client News Events General Blog Categories Bierce Climate change Energy Efficiency Energy Switching Fuel Poverty Funding & Finance Green Deal Heat Metering Solar PV How can we help you? Please select an option. MANAGING OBLIGATIONS PROJECT DELIVERY COMMUNITY SCHEMES PROPERTY SURVEYING Energy Consulting Plan. Fund. Deliver. We provide professional consultancy services to help you on all aspects of energy efficiency and carbon reduction. CONSULTINGECO Contact Us Get in touch with any questions or comments you may have. 01372 738952 enquiries@agilityeco.co.uk Request a call back Our Clients Local Authorities Social Housing Providers Energy Companies Low Carbon Installers Site Information Terms & Conditions Accessibility Privacy Policy Sitemap Careers Contact Us AgilityEco Suite 5, Mid-Day Court 20-24 Brighton Rd, Sutton, Surrey SM2 5BN 01372 738952 enquiries@agilityeco.co.uk Request a call back Agility Eco Services Ltd is a limited company registered in England & Wales. Registered number: 0830360. Registered office: 168 Church Road, Hove, East Sussex. BN3 2DL. © AgilityEco Website by Oyster Design & Marketing Cookie policy By continuing to use this website you are giving consent to cookies being used. ACCEPT More information