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Resources Passenger IT Insights 2020 The 2020 Passenger IT Insights research explores how technology is contributing to faster and automated journeys. This research was conducted in January and February 2020 before the COVID-19 pandemic had its full impact on global air travel. The research identifies key passenger concerns and technology trends that will also impact the airline industry recovery period. This 14th edition of the SITA Passenger IT Insights is based on a survey of passengers from 27 countries across the Americas, Asia, Europe, Middle East and Africa, representing over 75% of global passenger traffic. Download Download the report Airlines Airports Ground Handlers Governments English What we do Media Who we are Connect Legal/Privacy Ethics Suppliers Subscribe to our newsletter Join our newsletter to stay up to date on the latest news. Subscribe Copyright © SITA 2021. All rights reserved. Cookie use at SITA We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.Our Cookie Policy. Accept All Cookies Reject All Cookies Settings