FIND A PROVIDER Home About Us Members Providers Contact COVID-19 Information and Resources: LEARN MORE HOME / MEMBERS Members Beacon Health Options of California, Inc. (Beacon of California), provides all members with materials that explain specific benefits and how to get care. These documents also provide details regarding coverage, procedures for filing complaints, member rights and much more. MEMBER MATERIALS California Department of Managed Health Care Continuity of Care Procedure Employee Assistance Program Evidence of Coverage Grievance Form Grievance Form (Printable) Grievance Process Cancellations, Rescissions, and Non-renewals of Enrollment Grievance Form Independent Medical Review Forms English Spanish Chinese Korean Tagalog Vietnamese Medical Necessity Criteria and Resources Member Rights and Responsibilities (English) Member Rights and Responsibilities (Spanish) Members Wanted for Public Policy Committee Notice of Privacy Practices Utilization Review Process CONTACT BEACON OF CALIFORNIA Employer Sponsored Mental Health or Substance Use Disorder (MH/SUD) and Employee Assistance Program (EAP) members. If you have an administrative question or inquiry regarding eligibility, benefit coverage or any other matter relating to Beacon of California’s Employer Sponsored MH/SUD or EAP benefit plans, you may contact our Member Service Department at 800-228-1286 (TTY: 800-735-2929) or call the telephone number listed in your Evidence of Coverage and Disclosure Form. Our Member Service staff will work with you to resolve the matter. For all other Mental Health or Substance Use Disorder benefits, please call the number at the back of your health insurance card. Our Member Service staff will work with you to resolve the matter. LANGUAGE ASSISTANCE IMPORTANT: You can get an interpreter at no cost to talk to your doctor or health plan. To get an interpreter or to ask about written information in your language, first call your health plan’s phone number at 1-800-228-1286. Someone who speaks your language can help you. If you need more help, you are encouraged to contact the Department of Managed Health Care, which protects consumers, by telephone at its toll-free number 1-888-466-2219, or at a TDD number for the hearing and speech impaired at 1-877-688-9891, or online at www.dmhc.ca.gov. IMPORTANTE: Puede tener acceso, sin cargo, a un intérprete para que lo ayude a comunicarse con su médico o su plan de salud. Para recibir los servicios de un intérprete o para consultar sobre información escrita en su idioma, llame primero al número telefónico del plan de salud al 1-800-228-1286. Alguien que hable en su idioma podrá ayudarlo. Si necesita más ayuda, se le anima a ponerse en contacto con el Departamento de Atención Médica Administrada, que protege a los consumidores, por teléfono al número gratuito 1-888-466-2219, o a un número TDD para personas con discapacidad auditiva y del habla al 1-877-688-9891, o en línea en www.dmhc.ca.gov. Language Survey Language Survey: Spanish Version BEACON HEALTH OPTIONS OF CALIFORNIA P.O. Box 6065 Cypress, CA 90630-0065 Copyright © 2021 Beacon Health Options. All rights reserved • Privacy Policy | GRIEVANCE FORM English