Home Products Industries All Dispensers Support & resources Sales & Support Download Center Resources Blog Case Studies All About Frozen Drink Machines Guide to Setting Up a Frozen Beverage Program Whitepapaer ROI Calculator About Contact Careers Blog Start your Frozen Program Start your Frozen Program CALL US TOLL FREE: 1-866-323-2777 Frozen Drink Machines YOU ARE HERE: HOME SUPPORT & RESOURCES RESOURCES ALL ABOUT FROZEN DRINK MACHINES Overview What makes frozen drinks a hit with customers? Starting a frozen drink machine program Incorporate into any business Buying your equipment Types of frozen beverages Create frozen mixed drink recipes Style your frozen drink machine How to drive attention or foot traffic Frozen machine programs When your frozen drink machine breaks Common problems and how to fix them A Steady, Profitable, and Growing Drink Category Frozen beverages have remained a steady and growing source of profitability, while the machines that dispense them have evolved to become more efficient and require far less hands-on maintenance to keep them running day to day. That’s welcome news for many convenience stores and restaurants where so many other factors, like health consciousness, fluctuating food or fuel prices, and complex sanitation routines are daily points of concern. The boost frozen drinks provide to the bottom line is also welcome news: Frozen drinks can give you 20% greater margins than fountain drinks that use more water, and double what you'd earn from a canned beverage. Since you’re serving something in a novel form that customers can't easily make at home or buy in stores, they’ll also pay a premium for that experience. Frozen drinks are comprised of very simple ingredients — various combinations of water, syrup, product mix, and/or CO2 — which makes it easy to keep them fully loaded and ready for whenever your customers stop in. When they do, their bright colors and novelty make it easy to catch their eyes and invite them over to get one for themselves. What makes frozen drinks a hit with customers? Frozen drinks aren’t found in most stores, and can’t be made at home without expensive specialized equipment. That makes them great novelties for hot summer days, special occasions, or just normal days when you want something refreshing to enjoy during your downtime. Believe it or not, frozen beverages are even popular in the winter, when malls and theaters are simultaneously overheated and filled with customers that are bundled up to guard against the cold outside. They also don’t get watered down as they get warmer, since the water in a frozen drink is mixed with the syrup directly before it’s frozen. That means customers can enjoy their flavor longer than they can with traditional iced fountain drinks. Starting a frozen drink machine program makes sense if you want to Expand your menu Increase foot traffic Build customer loyalty Boost your profit margin Invest in a profitable product category The simplicity of frozen drinks make it easy to incorporate them into any business. There are hundreds of different syrup flavors available to choose from, including classics like Red Cherry and Blue Raspberry, innovative and exciting flavors like Mango Chili Lime or Strawberry Basil Lime, and well-known branded flavors like Coca-Cola, Dr Pepper, Pepsi, and Mountain Dew. Bag-in-box syrup packaging makes it easy to refill machines without making a mess mixing product or taking them offline for time-consuming and labor-intensive sanitation routines. In fact, if you keep the exterior sanitized, some frozen drink machines can run for an entire year without turning them off or cleaning them out once. Keep the water on and the syrup and CO2 full, and your machine can pour frozen drinks for a whole year before you have to do any routine maintenance on it. Advanced technology keeps these machines running efficiently with minimal upkeep. New or Used? When setting up your frozen program deciding between new or pre-owned equipment is an important consideration. It starts by considering the following factors: Your company’s image Cost of ownership Warranty & support Versatility & customizability It’s important to look past the initial acquisition cost and to consider the entire cost of ownership. Other costs you may not have factored in include: decreased customer retention (due to poor drink quality), cleaning, maintenance, and downtime, water and utility costs, and repair and replacement costs. Buy, Rent or Lease? Deciding between buying, renting, or leasing is another challenge you may run into. Each of these options have their pros and cons. For example, buying often results in the largest profit margins since the equipment is paid for and you’ll only have ongoing maintenance costs. On the other hand, this could put a dent in your cashflow since it’s a much larger investment up front than leasing or renting - a dealbreaker for many businesses. That’s where leasing or renting comes in. Renting is ideal for young businesses or seasonal based businesses, while leasing is more of a middle ground between renting and buying - an option that allows you to continuously get the newest equipment with the latest technology. Types of Frozen Beverages Frozen Carbonated Beverages Not all frozen beverages are carbonated, but CO2 makes up around 50% of the volume of the ones that are. At first that might sound like “selling air,” but it actually adds something special to the drinks that you can’t get in any other kind of frozen drink: the injection of CO2 is what gives frozen carbonated beverages their crispy texture. Shakes & Smoothies Slush & Granita Multi-Flavor Beverages “FBD has been a valuable partner for our company for many years now. The dispensers have become an integral piece of our equipment in providing a quick frozen treat that our guests crave!” Joey Freeman Director of Purchasing, K-MAC Enterprises, Taco Bell Create Frozen Mixed Drink Recipes With Push-Button Predictability Another great part of frozen drink programs is flavor versatility. Multi-flavor drink machines give you the option of combining a single base flavor with up to 4 different add-on flavor shots in all sorts of different configurations. For example, one of FBD’s multi-flavor units can be programmed to offer as many as 16 different combinations of flavors, each of which are set up with a preset quantity of base and flavor shots to make the same drink every time no matter how many of the flavors are mixed together. They can be used to serve perfectly-blended carbonated versions of iconic drinks like: Frozen Lemonades flavored with lime, cherry, raspberry, or mango Frozen Cocktails Frozen versions of famous cocktails like Jack and Coke, Rum & Coke, Sangria, Margarita Frozen Coffee Trendy new Frozen Nitro Coffee drinks with shots of mocha, vanilla, hazelnut, or caramel Style Your Frozen Drink Machine To Fit Into Your Location There are dozens of ways to customize a frozen drink machine to make it fit naturally into its surroundings, whether it’s sitting out where customers can serve themselves or on a counter behind the bar. The stainless steel side panels can be customized with red, white, or black panels, faceplates can be square or domed, door merchandisers can have tall or short doors, and on-unit video players can also be used to market the frozen drink program or cross-promote other items in the store. There are even options for customizing many of the little details, like handles and dispensing valves, so the smallest details can be designed intentionally to fit into your store. How to Drive Attention or Foot Traffic to Your Frozen Drink Machines Once your frozen drink maker machines are installed, you can promote your drink program using exterior signage on your doors and windows, in-store signage on walls, table cards, and at the point of sale, and by putting your frozen drink machine in the right place to naturally draw attention and foot traffic to it. It’s common for machines to be visible from the entrance of a convenience store where eyes can naturally land on the colorful products and the eye-catching signage and brightly colored cups that accompany them. When they’re being positioned as alternatives to other drinks, it’s helpful to put like items together. For example, frozen carbonated drink machines are often placed right next to traditional soda maker machines, while frozen coffee drinks are put with the hot coffee. In restaurants and other places where drink machines aren’t self serve and are hidden from view or located in places that can’t be seen by everyone, they can also be promoted by including them in menus and on table cards, or by having servers recommend them as daily specials to customers when taking orders. 10 years of great partnership “We’ve been working on our Frozen Beverage Program with FBD for the last 10 years. Not only have they helped us build a custom program that is profitable, but they help us optimize the profits of this program proactively, with continuous support.” Kevin Newell Owner/Operator, Supreme Foods, Burger King Franchisee Frozen Machine Programs Operating Your Frozen Drink Machine Program Examples of Frozen Drink Machine Programs Want To Study Some Existing Frozen Drink Machine Programs in Person? Operating Your Frozen Drink Machine Program Frozen carbonated beverage machines are the easiest frozen drink machines to maintain. They ship from the factory sanitized and ready to use when they arrive. Just keep your syrups and CO2 filled and the exterior sanitized, and you’re good to go for a full year. After that, a certified technician will have to shut down the machine once a year to do some routine preventative maintenance that will keep everything running smoothly, and then sanitize the inside again. Slush and granita machines require more hands-on daily upkeep. Since the ingredients are mixed and frozen in an unpressurized open-bowl tank and none of the process is automated, they have to be mixed manually in the right quantities when they’re added. Since they’re not sealed from the outside world, the bowls also have to be emptied and cleaned out every day to keep them sanitary. Smoothie and shake machines have maintenance requirements that are similar to the slush and granita machines. When you’re working with dairy products, there are special precautions that need to be taken to prevent contamination, so they’ll also have to be emptied, cleaned, and sanitized every day. Besides the machines themselves, you’ll also have to make sure you keep cups, lids, and straws in stock, empty drip trays, and make sure the non-slip mats around your machines are clean to keep customers and employees safe from slips and falls if there’s a spill or a leak. Examples of Frozen Drink Machine Programs Customer retention increase A single mom-and-pop convenience store located near a middle school adds a two-barrel frozen carbonated beverage machine to its store. Results: The machine increases customer retention as more kids stop by to pick up a cool drink after school and before sports practices on hot days. Significant increase in ROI A national movie theater chain expands its frozen carbonated beverage program to include frozen nitro coffee dispensers in 400 locations. Results: The machines generate a positive ROI after just 8 months, and factoring in maintenance and operational expenses, they add $x a year to their bottom line annually after that. Want To Study Some Existing Frozen Drink Machine Programs in Person? Frozen drink machines are used in more than 80% of the world’s convenience stores and gas stations, and you can find them in thousands of other places too. Look around and see if you can spot one, and try to figure out the moving parts driving the program behind the scenes when you do. Convenience stores & gas stations (QuikTrip, Sheetz) Quick serve restaurants (Burger King, Taco Bell) Sit-down restaurants and bars that want to offer iconic mixed drinks that sell year-round, like frozen margaritas or lemonades (Applebees, Chili’s, local Mexican restaurants) University dining halls and cafeterias Movie theaters that want to serve drinks that don’t get “watery” no matter how long a film runs Mall kiosks and food courts on hot summer days, or for the ones who stay bundled up inside during the winter Theme parks that place frozen drink machines between popular rides and in their restaurants Hotels, conference centers, and event spaces that serve frozen drinks in their restaurants and bars, or as a part of their special event menus 80% of the world’s frozen beverage retailers trust us. “My FBD dispenser has stood the test of time. Low maintenance and easy to use – it’s my crew’s favorite piece of equipment in the restaurant because it’s so reliable” Kevin Newell Owner/Operator, Supreme Foods Burger King Franchisee What To Do When Your Frozen Drink Machine Breaks Even though they’re designed to run non-stop, things wear out from time to time and it’s important to get service quickly to make your machine operational — and profitable — as quickly as possible. Most machines manufactured today even include diagnostic tools hidden inside the machine, that will help you figure out what went wrong before a technician can even stop by to look, so they’re able to make one less trip and save that much more time. Every dependable frozen drink machine manufacturer has a ready supply of replacement parts and a network of certified repair technicians that can help you figure out which one failed, acquire a replacement, and get your machine up and running again quickly. Read our blog to find out whether it's time to repair or replace your frozen drink machine. What are the most common problems with frozen drink machines? (And how easily is it to fix them?) The most common reason a frozen drink machine will stop working correctly is simple: it’s out of syrup, and nobody’s noticed yet. Besides that, sometimes a machine will put itself in defrost mode, which isn’t a difficult thing to fix either and can be diagnosed and handled on your own with a little training. A service provider can stop by to fix it for you, and show you how to take care of it yourself. Other, more complex issues can be caused by improper voltage or improper pressure in the water or CO2 lines. If the voltage and pressure settings are overlooked, your machines could be damaged at worst, and at best they will dispense poor quality drinks. That’s why it’s so important for installation and initial setup to be done properly the first time by a certified technician, who will know when any of these things are off and what to do to fix it — saving you hundreds of dollars in future maintenance costs and lost sales before those problems can arise. Ready to Start? Let’s build your profitable frozen program today! 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