Freedom of Information Main number Tel: 020 8401 3000    Home Trust news About us Get involved GP & health professionals A to Z of services Work with us Contact us Patients and visitors Home About us Freedom of Information Freedom of Information The Freedom of Information (FOI) Act came into effect in January 2000 and gives a general right of access to all types of recorded information held by public authorities. Individuals already had the right of access to information about themselves under the Data Protection Act 1998. The FOI Act extended the right to allow access to all types of recorded information held by the Trust. Under the FOI Act it is our duty to adopt a Publication Scheme setting out the classes of information we hold and how and when we publish that information. Alternatively a hard copy is available by contacting: FoI Requests Trust HQ,Yellow Zone Woodcroft Wing Croydon Health Services 530 London Road Croydon, CR0 7YE Email: ch-tr.foi@nhs.net Publication scheme The publication scheme is intended to give access to routinely published information held by the Trust. Much of this information is already available on this website, in particular on our Corporate Publications page, which includes information such as our Contracts Register . If the information you require is not already available on this site, you can make a specific request in writing (e-mail is acceptable) giving your contact information (including name and postal address) and clear details of the information you require. Please send all requests to the address or e-mail above. Charges and reponse times Requests should contain sufficient information to allow us to identify and locate the information you require. There will be no charge for this service provided the cost to the Trust for supplying the information does not exceed £450. The Trust will not normally provide information where the cost of supplying it would exceed £450. The Trust aims to respond to every request within within 20 working days. However this process may take longer if: We have asked for clarification from you to help locate or retrieve the information being requested We are considering whether or not it is in the public interest to withhold information which is subject to an exemption. The Trust keeps a log of all FoI requests and produces a summary every year of requests received. Exemptions Some information held by the Trust is exempt. For example, all personal data (e.g. health records, personnel files) remain protected by the Data Protection Act 1998 and are exempt from disclosure under the FOI Act. Should your request for information be refused we will inform you by letter of the reason and clarify the specific exemption in the FOI Act that applies. Examples include: Where the cost exceeds the prescribed amount In the case of vexatious or repeated requests. The definition of “vexatious” is "lacking a sufficient ground and serving only to annoy or harass when viewed objectively" Where information already available in our Publication Scheme If the disclosure might result in a breach of confidence If the information requested is “personal information” and falls within the scope of Data Protection legislation Should you not agree with the decision you have a right to complain and request a review. You should forward your complaint to: The Chief Executive Trust HQ,Yellow Zone Woodcroft Wing Croydon Health Services 530 London Road Croydon, CR0 7YE If you are still unhappy with the outcome of your complaint, you can contact: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 01625 545 700 Visit our medical records page if you seek copies of patient medical records or other personal data. Back to top of page Print this page Email this page Site map About us Freedom of Information disclosure log CHS Croydon Stars 2020 Partnership working Freedom of Information CHS publication scheme Our annual objectives Trust Board Our Vision and Values Corporate publications Website information Care Quality Commission Site map | Privacy policy | Contact us Croydon Health Services NHS Trust © 2021 Powered by VerseOne Group Ltd We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy.