UK Log in HOME COVER & SERVICES HELP & ADVICE ABOUT HOMESERVE CONTACT US Search Home Frequently Asked Questions Frequently Asked Questions About Us Accessibility Anti-Slavery Statement Become a tradesperson Complaints data Cookies Copyright Covid-19 Declaration Disclaimer Frequently Asked Questions Gender Pay Privacy Policy Our vision Terms of use General FAQs How does HomeServe vet their approved tradespeople? The policy/plan holder has passed away. How do I cancel or transfer the policy/plan? What is the definition of an emergency? How do I make a complaint? Do I need to let you know if I have Power of Attorney/Court of Protection over a HomeServe Customer? How do I update my marketing preferences or remove myself from HomeServe's emails/mailings/phone calls? Who do I contact regarding Checkatrade.com? What's the difference between a boiler service and a boiler health check? I need a new boiler, can you help? Existing Cover FAQs My Direct Debit has failed. What should I do? Can I change the way I pay for my policy/plan? How do I change the contact details on my policy/plan? What happens to my policy/plan if I move house? I can't find my documents. Where can I find out my Policy/Plan Terms & Conditions? How do I cancel my policy/plan? When will my boiler service be carried out? Pricing FAQs Why has my price increased? Has my price increased because I've made a claim? Claims FAQs How do I make a claim or book an appointment? Do I have to pay an excess if I make a claim on my policy? How can I check what's covered by my policy/plan? How can I find out about working for HomeServe? *Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday. Logo Products and Services What we do Plumbing and Drainage Cover Gas Boiler and Heating Cover Landlord Cover Boiler Service New Boilers About Us About HomeServe Careers at HomeServe Become a Tradesperson Our Investment Proposition More from HomeServe Help Centre HomeServe Living Privacy PolicyCookies PolicyTerms of UseAnti-Slavery StatementGender PayCOVID-19 Declaration Proud to support Walsall FC © HomeServe Membership Ltd. 2021. HomeServe Membership Limited is authorised and regulated by the Financial Conduct Authority for general insurance and credit broking activities under firm reference 312518.