bright energy ideas EN IT CONTROLLING SOFTWARE SOLUTIONS Acuphi - Settlement Acuphi - Approval Acuphi - Dashboard CONSULTING Target Operating Model IT projects BPO SERVICES Distributor Management IT consulting - Application Maintenance IT Operations in the gas and electricity market The IT departments of the energy & utilities sales companies must manage the maintenance of the information systems, often composed of complex application maps. The IT Service Management Operations must therefore guarantee the service on the front end digital systems (web, app) and on the back end applications, in support of the following business areas: Customer Relationship Management (CRM) Metering Billing Credit and Collections Distributor Management Settlement Accounting Forecasting IT Service Management and Help Desk for utilities We take care of the Application Maintenance of the software that make up the application map of the Information Systems of the electricity and gas sales companies. We manage the maintenance of market software, Acus proprietary solutions ( Acuphi , Acusim ), custom software and related integrations. We manage the 1st and 2nd level Help Desk, we interact with users and key users of the business, we govern the suppliers of the software applications and the hardware infrastructure and we collaborate with the other work teams of the IT organization. We monitor the service levels, giving the IT department the control tools, analyzing the critical success factors and identifying actions for the continuous improvement of the service. The main activities for which we offer our consultancy are: service request management incident and problem management: bug analysis, addressing the resolution of anomalies to software providers, testing of released changes user training and support in the use of applications process verification and application functionality checks and reclamations on the quality of the data active monitoring of integration gaps and addressing of resolutive actions How do we meet the needs of application users? The deep knowledge of the utilities business and of the application solutions used by the electricity and gas sales companies allow us to interpret the needs of the business very well and translate it towards the suppliers of the software solutions. La padronanza degli applicativi, dei database ad essi correlati e delle integrazioni tra i sistemi, ci permette di essere molto efficaci nell’evasione delle richieste di supporto e di verifica provenienti dagli utenti business o da altri reparti IT. Siamo specializzati nelle attività di amministrazione e configurazione del software, di analisi dei dati e reporting, di consulenza di processo. Grazie a queste competenze, garantiamo: tempi di risoluzione molto rapidi rispetto degli SLA di servizio mantenimento di un backlog ridotto di ticket e di scarti di integrazione RICHIEDI MAGGIORI INFORMAZIONI Alcuni importanti risultati ottenuti dai clienti di ACUS 0 % Ticket gestiti senza l'intervento del fornitore del software 0 % Saving generato nella valutazione delle stime per le evolutive 0 % Riduzione degli scarti di integrazione fra CRM e Billing SCOPRI LA NOSTRA OFFERTA SOLUZIONI SOFTWARE CONSULENZA SERVIZI BPO ACUS S.P.A. Sede legale: C.so Valdocco, 2 10122 Torino C.F. e P.IVA: 09723190014 PEC: acus@pecsoci.ui.torino.it CCIAA/REA: TO/1075872 Capitale Sociale Euro 300.000 i.v. ACUS Azienda PMI Innovativa Team Lavora con noi Contatti Privacy Policy Cookie Policy Quality Policy Information Security Policy Business Continuity Policy AREE DI INTERVENTO Energy & Utilities Metering & DM Billing Credit Controlling Marketing LA NOSTRA OFFERTA Soluzioni Software Consulenza Servizi BPO LINGUE English Italiano Utilizziamo cookie analitici e di advertising di terza parte per analizzare la navigazione degli utenti sul sito. Per acconsentire all’utilizzo dei cookie clicca sul pulsante Accetto. Per avere maggiori informazioni e negare l’installazione dei cookie, consulta la nostra privacy policy e la nostra cookie policy.AccettoNon Accetto