Tel: 08-500 658 44 HOME ABOUT US OUR SERVICES CUSTOMER SELECTION NEWS PLUG Goals and working methods Goals and working methods Our goal is for all our customers to feel safe with us. To ensure security, our customers need to trust the staff and that we have a high continuity of the staff. High continuity provides increased security. To achieve a high level of continuity, we have a special arrangement for our working hours. Your contact person works Mon-Fri daytime. This means that one and the same person comes to you every weekday, daytime. All service efforts are performed by your contact person and all care that is during the day Mon-Fri. If you only have help during the day on weekdays, you do not need to meet more than one person, except during holidays, illness, etc. In the evenings we have the same people who come to your home. We try to set the schedule so that a maximum of three people will work on an evening schedule. This means that you have a maximum of three different people coming in the evening. The weekend staff works every other weekend. This means that you have two different people coming on the weekends. If it is a holiday, someone is ill or free, we try to think about when we take in a substitute. Our way of working has become very popular among both staff and customers. Follow-up If your circumstances change and you need more or less help, we can help you contact your development assistance officer. Complaint Your customer folder contains a form for comments and complaints. You can use it if you have a complaint or if there is something you want to change. You can also express your views by phone, email, fax, letter or in person. You can ask your contact person to bring the form to the office. If you want to call us, it's fine at telephone number: 08-500 658 44. Our fax number is: 08-777 88 88 Our email address is: info@nogaomsorg.se The office is responsible for processing, responding to and following up the case as soon as possible. You have an answer no later than 14 days after the matter came to our attention. You will then be told what action we will take. The action will then be followed up. Incorrect or abusive treatment If you think that you have been subjected to incorrect or abusive treatment by the staff at Noga Omsorg, you can contact one of these: Operations manager at Noga Omsorg, Therese Hamberg, on telephone 08-50065844. Your contact person Your development assistance officer Noga Care Tel: 08-500 658 44 Fax: 08-777 88 88 Mail: info@nogaomsorg.se