Menu Cymraeg Search Home About Ofcom Annual reports and plans Annual reports and plans Annual reports All of Ofcom's annual reports since our first report in 2003. Annual report 2020/21 Ofcom's Annual Reports and Accounts For the period 1 April 2020 to 31 March 2021 Annual report 2019/20 Annual report 2018/19 Older reports Annual plans All of Ofcom's annual plans since our first plan in 2004. Plan of Work 2021/22 This document sets out our goals for the next financial year, and how we plan to achieve them. We are publishing these proposals as the coronavirus continues to present challenges for the country. Throughout the pandemic, we have seen that high-quality, reliable communications services have been more important than ever to people’s lives. We recognise the significant challenges posed by the coronavirus to the companies we regulate, and their efforts to meet them. As efforts continue to overcome the pandemic, we will seek to provide supportive regulation – while holding companies to account and ensuring they serve their customers and audiences to the best possible standard. We want to ensure that investment continues in gigabit broadband and 5G mobile networks, so that more people have access to high-quality, secure networks – including in rural areas. We will also ensure that customers are treated fairly by their providers. The broadcasting sector sits at the heart of the UK’s creative industry. We will continue to support its efforts to meet the challenges of viewers and listeners moving online. Those audiences also need to feel safe and be able to trust what they see and hear, as they do on TV and radio. As the communications landscape keeps evolving, Ofcom needs to keep pace. We are investing in our skills, innovating the way we work and building a more diverse workforce that reflects the whole of the UK. We are consulting on this plan of work to encourage discussion with companies, governments and the public. Statement: Ofcom's Plan of Work 2021/22 (PDF, 8.5 MB) Datganiad: Cynllun Gwaith Ofcom 2021/22 (PDF, 9.7 MB) Consultation: Proposed Plan of Work 2021/22 (PDF, 1.4 MB) Cynllun Gwaith Arfaethedig 2021/22 (PDF, 2.1 MB) Plan of Work 2020/21 Annual plan 2019/20 Older plans Rate this page Was this page helpful? Yes No In this section Tariff tables Spectrum management costs & fees Other financial reporting Annual Report 2020/21 Subscribe to update emails Footer Twitter Facebook LinkedIn Youtube Instagram Advice for Businesses A starter pack for businesses Knowing your rights Disabled business customers Read all our advice for businesses About Ofcom What is Ofcom? Contact Us Nations and regions Jobs Media Centre General Privacy Statement Our work in Welsh About this website Accessibility Cookies Policy Terms of Use Copyright and information re-use © Ofcom 2021 This website uses cookies to store information on your device. Some are necessary to make the site work. Others are optional, and help us understand how people interact with our website and content so that we can make them better. Using this tool will set a cookie to remember your preferences. You can update them by clicking on the cookie control icon in the bottom corner. For more information on the cookies we use, see our cookies policy. The two buttons that follow allow you to accept all cookies and close the tool, or reject all optional cookies and close the tool. If you would like more details on our necessary cookies or would like to choose your optional cookies then the following sections detail how to do this. Necessary cookies These make our website work as it should. You can disable them via your browser settings, but this may prevent certain functionality from working. Optional - Performance cookies These help us understand how people use our website, which helps us improve it. Optional - Performance cookies On Off Optional - Marketing cookies These allow us to deliver and measure the performance of our communications through other channels. We use online advertising to help consumers get the best from their phone and broadband services. Marketing cookies enable us to target advertising on third party websites and services towards groups of people who have previously visited our website, based on their demographics or content interests. Optional - Marketing cookies On Off Save and close Cookie Control