Generators Maintenance Monitoring Upgrades Blog About Contact Emergency Emergency Emergency generator repair, 24/7. OCT 28-30 CRITICAL EMERGENCY CALLS ONLY. Due to the massive outages, Leete Generators is in triage mode. Medical, communication and emergency providers need to get through our phone lines. We will not be providing maintenance services during this emergency state. Please see BLOG for TIPS on oil change. Contact us through email info@leetegenerators.com Instructions for paging a Leete Generator Technician: CRITICAL EMERGENCY ONLY Dial 707-226-4918. After a series of tones, enter your phone number (including area code). Wait for the message, Thank you for calling, before you hang up. Wait for a technician to call you back (15 minutes). Try again if you do not hear back within 15 minutes. If pager is disconnected (this is a rare occurrence, but subject to phone connectivity) please email info@leetegenerators.com or call 707 322-3324. *Please note that overtime fees and trip charges apply (see below). A credit card deposit may be required. Please reserve emergency calls for true emergencies. 2 hour minimum charge. Please email us at info@leetegenerators to schedule mid-week appointments or to receive a call back during business hours. You may also email at info@leetegenerators.com TIPS: Your owner's manual has instructions on how to reset simple faults, turn generator on/off manually, oil change schedule, etc. Remember, your generator may continue to run for 15 minutes after power has been restored as it conducts a cool-down session. Emergency call and pricing conditions 2021 Definition of an Emergency Call: Customer requests that Leete respond to a location for action which cannot wait for normal scheduling. An emergency call is initiated once a technician is en route. A minimum charge of one hour labor will be charged for any cancellation once the emergency call has been initiated. There is a two hour minimum charge. Labor charges apply to preparation, research, travel, diagnosis and repair. The base labor rate for emergency calls is $225.00 per hour, subject to change without notice. Emergency calls on Sundays and holidays shall be invoiced at $300.00 per hour. Emergency calls will be invoiced at $300.00 per hour during states of emergency. Minimum 2 hour charge. Warranty does not cover emergency calls. In addition to labor charges, the customer agrees to pay the following: Round-trip mileage. The current rate is $1.50 per mile, subject to change. Parts, supplies, consumables, fuel, fuel drop services, etc. at Leete’s or subcontractor's current retail price. Hazardous waste disposal fees, freight, sales tax and other fees as applicable. Standard labor rate is $150.00/hr. Please note hourly labor rates will be $150.00 as of June 1, 2019.* A credit card number is required to initiate emergency call. Charges must be paid within 24 hours of service. We accept Visa and MasterCard. *Labor rates, both Standard and Emergency, do not apply to Public Works projects. Leete Generators 3360 McMaude Place Santa Rosa CA 95407 hours Monday-Friday 7:30-4:30 phone 707-545-0484 toll free 800-649-0484 fax 707-545-8930 email info@leetegenerators.com emergency 707-226-4918 service estimate Click here GSA: GS-07F-0358Y ©2019 Leete Generators. All Rights Reserved.