Menu Sign in & sync Sign in or register Save your favourites Bus stops Journeys Services Face Covering Exemption In Scotland, as of 21 June 2020, face coverings became mandatory when travelling on public transport. Customers must follow Scottish Government’s advice and guidelines on wearing a face covering when using our services unless they have a legitimate reason and as such are exempt. This advice also states that the wearing of a face covering for very young children or those with particular health conditions is not appropriate. Lothian are committed to delivering for all of our customers. If a customer is exempt under the Scottish Government’s current guidance, there are a number of UK wide exemption initiatives available through various organisations which they can display to show that they are exempt: there are some examples below*. There is also the option to use our exemption card. To obtain a Lothian exemption card, you can: Download and print from our website here. Download to a mobile device here. Collect an exemption card from our Waverley TravelHub on Waverley Bridge. We ask for all of our customers to be aware of exemptions and to treat each other with kindness and consideration. Further guidance on face coverings can be found here. Face Covering Exemption Card Scotland: http://exempt.scot/ Euan’s Guide: euansguide.com/news/face-mask-exempt-badges/ Thistle Assistance: thistleassistance.com/get-the-app/ Asthma UK: https://www.asthma.org.uk/about/media/news/face-covering-advice-for-people-with-asthma/ CONTACT Customer Services Lothian Customer Services Department Annandale Street EH7 4AZ 0131 554 4494 mail@lothianbuses.co.uk USEFUL LINKS TravelHub Customer Services Lost Property Park & Ride Shop Frequently Asked Questions Careers Contactless Ridacard Download our app Social Media Policy ABOUT US About us Accessibility Our Heritage Data Protection Policy CCTV Policy Conditions of Carriage Mobile Ticketing FAQs Mobile Ticketing Terms & Conditions Ridacard Terms and Conditions Coach Parking Facilities CORPORATE Bus2020 Charity of Choice Media Library Advertising With Us Freedom of Information Documents Sustainability Copyright 2020 Lothian Buses ltd