Home About us News Knowledge Centre Contact Us 0808 164 6000 WELCOME TO consumeradvice.scot Do you have questions about consumer rights? Having difficulty returning goods that you have purchased online? More information on a number of consumer-related topics is available in our Knowledge Centre. Contact Us Knowledge Centre BRITISH SIGN LANGUAGE (BSL) USERS CAN CONTACT US DIRECT BY USING CONTACTSCOTLAND-BSL Powered by advice.scot Get free information now You can get free information from us on our Live Chat service or using the following options below: Phone 0808 164 6000 Email Facebook Knowledge Centre Know More Common Consumer Concerns What are consumer asking consumeradvice.scot this week? View All Articles Purchasing used car How do you go about doing this safely? Read More Furniture I have an issue with a sofa I have purchased that was delivered – can you help? Read More Gardening Services / Building works Hiring a trader to work in your home or garden. Read More ScamWatch Quick Reporting Tool The ScamWatch Quick Reporting Tool is available 24 hours to report suspected scams and suspicious activity. Scams impact people in Scotland every day, sometimes costing them thousands of pounds. Reporting a scam to us helps us with our work to protect people across the country. Visit scamwatch.scot to use the Quick Reporting Tool. Unfair Delivery Charges Consumers in areas classified by retailers as ‘remote’ or ‘rural’ can often face increased and unfair delivery charges when compared to other customers. With recent increased awareness around unfair delivery charges, particularly in rural areas, this new multi-purpose resource allows individuals and businesses to check delivery prices against nationwide averages. Click HERE to find out how much delivery companies charge to ship to your address. If you believe you paid unfair delivery charges due to the area you live in, you can fill in a simple online form HERE. Relevant information will be passed onto the relevant authorities for further investigation. Test & Protect: Help stop the spread of coronavirus (COVID-19) Test and Protect is Scotland’s way of putting into practice the test, trace, isolate and support strategy. It will prevent the spread of coronavirus in the community by: identifying cases of coronavirus through testing tracing the people who may have become infected by spending time in close contact with them supporting those close contacts to self-isolate, so that if they have the disease they are less likely transmit it to others Further Information Knowledge Centre Buying a used car How to find tradespeople you can trust Consumer rights when shopping online What to do when things go wrong with a purchase Problems with holidays Unfair terms in consumer contracts Charity registered in Scotland – No SC034473 Registered Office : Mercantile Chambers, 39 - 69 Bothwell Street, Glasgow, G2 6TS. consumeradvice.scot and advice.scot are online trading identities of Advice Direct Scotland Ltd Knowledge Centre Problems with Goods and Services Purchases (including Hire) Travel and Transport Contractual Issues Scams Legal Privacy Notice Complaints Process Service Plan documents Contact 0808 164 6000 Email Mercantile Chambers, 39 - 69 Bothwell Street, Glasgow, G2 6TS Monday - Friday: 9am - 5pm © 2021 Advice Direct Scotland Ltd. All rights reserved. Live Chat: Chat Unavailable