ECWA Service Areas The Erie County Water Authority provides water under three different service management contracts Bulk Sale We sell bulk volumes of safe, clean water to individual municipalities. Each municipality is then responsible for its own water system operations, including customer service, system maintenance and capital improvements. Lease Managed We supply and deliver quality, treated water to contracted municipalities. The ECWA is responsible for customer service, billing, meter reading and maintenance, while the municipalities are responsible for any and all capital improvements. Direct Service Our direct service customers are comprised of individual municipalities that are completely excluded from the water business. ECWA owns and operates the system and is responsible for all customer service, billing, maintenance and capital improvements. Service Area Map Administrative Office 295 Main Street Room 350 Buffalo, NY 14203-2494 Have any questions or comments? Visit our FAQs page or contact us. Customer Service Weekdays 8am-5pm (716) 849-8444 Emergencies Weekdays after 5pm & Weekends (716) 684-0900 Mailing List Signup for the latest ECWA news. Email Address © 2021 Erie County Water Authority Privacy Policy Terms of Service

Media Inquiry Please view our Media Inquiry Guidelines and our Media Policy. All media inquiries should be directed to: Terrence D. McCracken Secretary to the Authority (716) 685-8245 media@ecwa.org 295 Main St., Room 350 Buffalo, NY 14203-2494 Administrative Office 295 Main Street Room 350 Buffalo, NY 14203-2494 Have any questions or comments? Visit our FAQs page or contact us. Customer Service Weekdays 8am-5pm (716) 849-8444 Emergencies Weekdays after 5pm & Weekends (716) 684-0900 Mailing List Signup for the latest ECWA news. Email Address © 2021 Erie County Water Authority Privacy Policy Terms of Service