Return Policy Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business. Need to Return a Product? To return a product to CRI-SIL Silicone Technologies, LLC, you will need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at support@crisil-silicones.com or by telephone. NO returns of any type will be accepted without an RMA. To request an RMA: By phone: 1-800-290-9192 Monday – Friday: 8 a.m. – 5 p.m. ET By e-mail: support@crisil-silicones.com We’ll need the following information to authorize your return: Your Original Purchase Order (if applicable) Product Number Lot Number Nature of the problem In general, CRI-SIL Silicone Technologies, LLC accepts returns on material from customers within 30 days. However, we reserve the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following: Future product purchases Send your return via CRI-SIL’s chosen freight carrier to the address below: CRI-SIL SILICONE TECHNOLOGIES, LLC 359 HILL ST. BIDDEFORD, ME 04005 USA © Copyright

Silicone Testing Lab Capabilities CRI-SIL maintains a well equipped silicone testing lab utilizing the latest in ASTM test equipment and procedures. Our technicians are highly trained and adhere to industry testing standards and protocols. The following is a list of our in-house testing capabilities. For additional testing capabilities CRI-SIL utilizes external accredited laboratories. Rheology (ASTM D2084-07): Utilizing a Oscillating Disc Rheometer (ODR) R100 Model that can range from 200’F to 400’F Crack Growth (ASTM D813-07): Utilizing a DeMattia test machine. Viscosity: Utilizing a Brookfield HADVE viscometer with various spindles and a Brookfield HBDV-II +CP viscometer with a CP-52 “cone”. Heat Resistance (ASTM D573): Utilizing a hot air circulating ovens capable of 200’F to 600’F. Fluid Resistance (ASTM D471): Utilizing a heated oil block capable of achieving temperatures from 212’F to 375’F. Flame Resistance (UL-94): Utilizing a self-contained, digitally controlled flame cabinet. Electrical Conductivity: Utilizing a Keithly 580 Micro-ohmmeter. Hardness (ASTM D2240): Shore A, utilizing a digital durometer gauge on an automatic operating stand and Shore 00, utilizing an analog Rex Durometer gauge. Specific Gravity (ASTM D792) Tensile, Elongation, Modulus (ASTM D412): Utilizing a T2000 universal testing machine. Tear B and C (ASTM D624-00): Utilizing a T2000 universal testing machine. Tension Set (ASTM D412) Compression Set Resistance (ASTM D395): 200’F to 600’F Bayshore Resilience (ASTM D2632): Utilizing a Shore Resiliometer. Williams Plasticity (ASTM D926) © Copyright