Important Update We are currently experiencing high call volumes into our contact centre and longer than usual waiting times. We also offer a range of online support tools including guarantee length checking. We sincerely apologise for any inconvenience caused. × Homeowner Professional Excellent based on 27411 reviews Worcester Bosch Logo HOW TO BUY PRODUCTS ADVICE SUPPORT ABOUT SEARCH Troubleshooting Tool Home Support Troubleshooting Tool Back to troubleshooting Let's get started A I know exactly which boiler I have Enter your boiler serial number or product name Product Search Add this boiler Add more products to provide further detail B I don't know which boiler I have Does your boiler have a cylinder? Yes No What fuel type is your boiler? LPG Oil Gas Renewables Speak to your fuel provider if you're not sure and they can let you know. Submit these answers My Product Information Please tell us about your product(s) before starting the troubleshooting tool. Start Troubleshooting Need help? If you're having any problems with the troubleshooting tool or would prefer to call us instead, please call the customer services team on: 0330 123 9559 Day Available Hours Monday to Friday 7.00am - 8.00pm Saturday 8.00am - 5.00pm Sunday 9.00am - 12.00pm For the purposes of this Troubleshooting tool, 'content' means all of the information provided by Worcester Bosch to you in whatever form (including, but not limited to, text, diagrams, factsheets and videos).The content is intended to be used as a general guideline and for information purposes only. Whilst Worcester Bosch will endeavour to maintain the accuracy of the content and keep the content up to date, the content may not be complete, may contain minor errors, and may not apply accurately to your specific situation. You use the content at your own risk. To the maximum extent permitted by law, Worcester Bosch makes no representations, warranties or conditions of any kind, express or implied, as to the content. This includes any suggestion that the content might be of satisfactory quality, fit for purpose, compatible with your equipment or accurate. Worcester Bosch does not accept liability for any claim, loss, demand or damages of any kind whatsoever (whether such claim, loss, demand or damages were foreseeable, known or otherwise) arising out of or in connection with the use of the content and whether arising in tort (including negligence), contract or otherwise. Worcester Bosch will not, under any circumstances, be responsible for any losses (direct or indirect) that you suffer using the content, including loss of profits, loss of goodwill, loss of business or indirect, consequential or special losses.If you are in any doubt about an issue with your equipment, you should consult an appropriately qualified expert for specific advice. You should never attempt to carry out any activity which may put you or others at risk, or may cause damage to your or a third party's property. Some activities relating to your equipment should only be carried out by a qualified professional. Products Boilers Controls Cylinders Solar Heat Pumps Support Guarantee Help Manuals & Brochures Enquiry Form Customer Support Customer Relations About History Contact Us Environment & Community News Careers World of Bosch Keep in touch External Link to Facebook External Link to Instagram External Link to Twitter External Link to YouTube External Link to Pinterest **Bosch Thermotechnology Ltd T/A Worcester Bosch Group (FRN 918503) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736). The permissions of Consumer Credit Compliance Limited as a Principal firm allow Bosch Thermotechnology Ltd T/A Worcester Bosch Group to undertake credit broking. Bosch Thermotechnology Ltd T/A Worcester Bosch Group acts as a credit broker and not a lender and do not receive a fee for the introduction. Worcester Bosch Group will introduce you to a Worcester Accredited Installer who is authorised and regulated by the Finance Conduct Authority who will broker the finance agreement. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) Plc authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check which must be completed before commencement of works. A 14 day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of full outstanding balance must be made. Representative example - 9.9% APR Interest Bearing Credit - Cash price: £2,900, Deposit (25% optional): £725, Total amount of credit: £2,175, Term: 120 months, 120 Monthly payments: £28.12, APR representative: 9.9%, Fixed rate of interest: 9.9%, Total amount payable: £4,099.40, Total charge for credit: £1,199.40 TRUSTSCORE 4.6 | 27411 REVIEWS Footer Home Logo Vulnerable Customer Policy TCF Policy Complaints Policy Imprint Modern Slavery Statement Privacy Policy Cookies Cookie settings © Bosch Thermotechnology Ltd. 2021, all rights reserved. Privacy settings Cookies that are essential for technical reasons are set on this webpage so we can provide users with our offers. A cookie that stores your current privacy settings is also set (selection cookie). 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