order a taxi quote front page Charter runs Wanderings Stock Company Requests for quotations The promise of quality Kuopion Tila-Auto Oy QUALITY PROMISE Quality promise in accordance with section 48 of the Public Transport Act. The license holder or an association of license holders shall determine the quality of the transport services they provide. The license holder must monitor the implementation of the quality promise for transport services. 1. Transport services provided. Charter traffic as a traffic area throughout Finland. Order runs according to the customer's wishes to Russia, the Baltic countries, the Nordic countries and the rest of Europe. Contract traffic in the city of Kuopio, ordered by the various administrations of the City of Kuopio. 2. Information about the services and their changes. a.) We will notify you of changes in subscription traffic directly to the customer's e-mail or by calling the customer. We also use text messages to notify you of changes. 3. Vehicles in use and their low floor, etc. Kuopion Tila-Auto Oy currently has 9 vehicles registered as buses in use. 3 1 + 10-seater with disabled lift 1 pc 1 + 16-seater, where there is a disabled lift 1 pc 1 + 16-seater, without disabled lift 1 pc 1 + 12 seats, where the disabled lift 1 pc 1 + 32 + 1-seater tourist bus 1 1 + 49 + 1-seater tourist bus 1 1 + 47 + 1-seater tourist bus. All vehicles have mechanical air conditioning. All vehicles have an alcohol interlock installed in accordance with the Alcohol Lock Act. We purchase workshop services from a certified car repair shop. 4. Measuring customer satisfaction. Customer satisfaction is constantly monitored based on the feedback received. We receive feedback mainly via the Internet, by telephone and by telling drivers. All feedback will be processed as soon as possible. 5. Complaints handling, price refunds, termination of contracts and damages. Customer feedback and complaints are handled on a case-by-case basis and we respond to the customer either orally or in writing. If the feedback concerns damages or a refund of the price, the matter will be investigated on a case-by-case basis and, if there is a reason, an attempt will be made to compensate the malice or damage caused in a manner negotiable with the customer. For actual damage, we have comprehensive insurance coverage. 6. Services available to disabled passengers and passengers with reduced mobility, their assistance, information and other consideration of the needs of different sections of the population. Part of our minibus fleet is equipped with a wheelchair lift and wheelchair spaces. Our staff is very competent in working with people with reduced mobility and assisting in mobility. 7. Staff. Our staff is professional as well as motivated to serve different passenger groups. In the case of special customers, the training and instruction of drivers takes place by the customer of transport services. Our drivers have completed the professional qualification training for a bus driver. In Kuopio on July 23, 2014 Juha Tabell Kuopio Tila-Auto Oy Kuopio state car oy Virranniementie 14 70420 Kuopio Taxi emergency: +358 400 673 955 Bus Booking times: +358 400 992 993 Email: info@tila-auto.com Registry description>