USA Support Investors Contact Careers Sign in IDEXX Small Animal Livestock Milk Equine Water Education About Us Blogs You are here Home About Us Terms and conditions of use/trademarks Terms and Conditions of Use/Trademarks Terms and Conditions of Use © 1998–2021 IDEXX Laboratories, Inc., Westbrook, Maine, U.S.A. All rights reserved. Attention: Please read these terms and conditions ("Terms") carefully before using this Internet site. These Terms may have changed since your last visit to this site. Using this site indicates that you accept these Terms. If you do not accept these Terms, do not use this site. IDEXX Laboratories, Inc. ("IDEXX"), of Westbrook, Maine, U.S.A., maintains this site as a service to our customers, potential customers and other interested parties. Please visit us frequently, browse our pages and download documents, subject to the terms and conditions set out below. 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No use of any IDEXX trademark, service mark, trade name, design, logo or other trade dress may be made without the prior, written authorization of IDEXX, except to identify the products or services of IDEXX. Except as permitted by these Terms, nothing contained in the site should be construed as granting, by implication, estoppel or otherwise any license or right to any person under any patent, trademark, copyright or other proprietary right of IDEXX. Company, product and service names mentioned in the site that are not owned by IDEXX are trademarks or service marks of their respective owners. SUBMISSIONS TO THIS SITE Any communications you send to this site or otherwise to IDEXX by electronic mail or other means are on a nonconfidential basis and shall be the exclusive property of IDEXX and its affiliates. 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IDEXX makes no representation that the Materials at this site are appropriate or available for use outside the United States, and access to the Materials from jurisdictions in which the contents of the Materials are illegal is prohibited. You may not use, export or re-export the Materials at this site, or any copy or adaptation thereof, in violation of any applicable laws or regulations, including without limitation U.S. export laws and regulations. If you choose to access this site from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws. ENFORCEMENT OF THESE TERMS These Terms will be governed by and construed in accordance with the laws of the State of Maine, United States of America, without giving effect to any principles of conflicts of laws. All disputes arising out of or relating to these Terms shall be finally resolved by arbitration conducted in the English language in Portland, Maine, U.S.A., under the commercial arbitration rules of the American Arbitration Association. The parties shall appoint as sole arbitrator a retired judge who presided in the State of Maine. The parties shall bear equally the cost of the arbitration (except that the prevailing party shall be entitled to an award of reasonable attorneys' fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator). All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding this, application may be made to any court for judicial acceptance of the award or order of enforcement. Notwithstanding the foregoing, IDEXX shall be entitled to seek injunctive relief, security, or other equitable remedies from the United States District Court for the District of Maine, U.S.A., or any other court of competent jurisdiction. WEBSITE ACCESSIBILITY STATEMENT Summary IDEXX is committed to ensuring accessibility for all people, including persons with disabilities. This commitment extends to this website. In particular, we are committed to developing this website in a manner that conforms with generally recognized and accepted standards for website accessibility (the “Standards”), which are currently the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 at Levels A and AA (“WCAG”). While we recognize that the Standards may change, we will continue devote our resources to enhance the design and features of this website so as not to discriminate against or deny access to any disabled user. As part of our policy and ongoing commitment to website accessibility, we are making available this accessibility statement and the dedicated accessibility email address below in order to address any accessibility issues that individual users may encounter and for which they seek a reasonable accommodation or auxiliary aid. Measures to support accessibility We are taking the following measures to ensure accessibility of the website: Include accessibility as a requirement for all web content consistent with current Standards. Assign clear accessibility goals and responsibilities. Ensure content authors have accessibility knowledge and skills. Include accessibility as part of our mission. Include accessibility throughout our internal policies. Usability test for participants with disabilities. 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GENERAL Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this site. This is the entire agreement between the parties relating to the subject matter in these Terms and shall not be modified except in writing signed by both parties or by a new posting by IDEXX, as described above. If any part of these Terms is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Any rights not expressly granted herein are reserved. If you have any questions about the rights and restrictions above, please feel free to contact IDEXX at the following addresses or numbers: Email: chiefprivacyofficer@idexx.com Phone: 1-888-557-6518 Fax: 1-888-557-6518 (Attention: Chief Privacy Officer) Mail: IDEXX Laboratories Inc., Attention: Chief Privacy Officer, One IDEXX Drive, Westbrook, Maine 04092, U.S.A. Trademarks The following are registered trademarks or trademarks of IDEXX Laboratories, Inc. or its affiliates in the United States and/or other countries. Before using these marks, consult the IDEXX Trademark Guidelines. Trademark In use IDEXX IDEXX, IDEXX Laboratories 3DX SNAP® 3Dx® Test 4DX SNAP® 4Dx® Plus Test, Lab 4Dx® Plus Test ADRCHEK ADRChek® Profile with Spec fPL® Test—Feline ALLER-G-DETECT Aller-g-detect® Allergen Preliminary Panel ANIMAL INSIDES Animalinsides® ANIMANA (Europe only) Animana® Veterinary Software BETTER CHOICE Better Choice™ CALSNAP CalSNAP™ calibration device CAPTURE Capture™ Imaging Software CARDIOPET Cardiopet® proBNP Test CARDIOPET CardioPet® ECG Device CATALYST Catalyst® Total T4 Test, Catalyst® slides, Catalyst® CLIPs, Catalyst® consumables CATALYST DX Catalyst Dx® Chemistry Analyzer CATALYST ONE Catalyst One® Chemistry Analyzer CELLCHECK CellCheck™ CERTIFIED ZEBRAFISH Certified Zebrafish™ CHEKIT (Europe only) Chekit® Neospora Enzyme Immunoassay (EIA) Kit CLEARCAPTURE DX ClearCapture Dx® Image Processing Software COAG DX Coag Dx™ Analyzer, Coag Dx™ Cartridges COLILERT Colilert® test, Colilert® 250 test COLILERT-18 Colilert®-18 test COLISURE Colisure® test COMFORTSAMPLER ComfortSampler® COMPLIANCE ASSESSMENT TOOL Compliance Assessment Tool™ CORNERSTONE Cornerstone® Practice Management Software DATATROL DATA MANAGEMENT SOFTWARE DataTrol Data Management Software™ DEEPER INSIGHTS Deeper insights™ DEFINED SUBSTRATE TECHNOLOGY Defined Substrate Technology® DIAGNOSTIC EDGE Diagnostic Edge® DST DST® DVMAX DVMAX® Practice Management Software DVMINSIGHT DVMInsight® DX CONSULT Dx Consult® EBI EBI® ENTEROLERT Enterolert® test, Enterolert®-E test, Enterolert®-DW test, Enterolert® 250 test EQUINE BIODIAGNOSTICS, INC. Equine Biodiagnostics, Inc.® EQUIVIEW EquiView® Digital Imaging System EQUIVIEW PACS EquiView PACS® Imaging Software EZ DPD EZ DPD™reagent dispenser EZ-QC EZ-QC® Quality Control Kit FASTART Fastart® database FECALCHEK IDEXX FecalChek® Home Collection Kit FELINE TRIPLE SNAP® Feline Triple® Test FILTA-MAX Filta-Max® method FILTA-MAX XPRESS Filta-Max xpress® method FLOCKCHEK FlockChek® test FLUORICON Fluoricon® microparticles GOLDEN (South Africa only) Golden® Veterinary Laboratory GOLDEN VETPATH (South Africa only) Golden VetPath® Veterinary Laboratory HEALTHCHEK HealthChek™, HealthChek™ Plus h-IMPACT h-IMPACT™ testing HERDCHEK HerdChek® test IDEXX-CR IDEXX-CR™ 1417 Digital Imaging System IDEXX-DIRECT IDEXX-Direct® service IDEXX-DR IDEXX-DR™ 1417 Digital Imaging System IDEXX DX PORTAL IDEXX Dx™ Portal IDEXX ELITEVISION IDEXX EliteVision® Digital Imaging System IDEXX IMAGEBANK IDEXX ImageBank™ storage system IDEXX INTERLINK IDEXX Interlink® technology IDEXX I-VISION CR IDEXX I-Vision CR® System IDEXX I-VISION DR IDEXX I-Vision DR® System IDEXX I-VISION MOBILE IDEXX I-Vision Mobile™ app IDEXX MONITOR IDEXX Monitor® Cornerstone® Dashboard report IDEXX NEO IDEXX Neo® Software IDEXX-PACS IDEXX-PACS™ Imaging Software IDEXX PRACTICE SOLUTIONS IDEXX Practice Solutions™ IDEXX PROCYTE DX IDEXX ProCyte Dx® Hematology Analyzer IDEXX RADIL IDEXX RADIL® IDEXX SDMA IDEXX SDMA® Test IDEXX SECURE CONNECTION IDEXX Secure Connection™ IDEXX SMARTSERVICE IDEXX SmartService™ Solutions IDEXX SNAPSHOT DX SNAPshot Dx® Analyzer IDEXX VETCENTRIFUGE IDEXX VetCentrifuge™ IDEXX VETLAB IDEXX VetLab® Station Laboratory Information Management System (LIMS), IDEXX VetLab® UA™ Analyzer, IDEXX VetLab® UA™ Calibration Strips or IDEXX UA™ Strips IDEXX VETSTAT VetStat® Electrolyte and Blood Gas Analyzer IDEXX VETTROL IDEXX VetTrol™ Control IDEXX VETTUBE IDEXX VetTube™ IDEXX VETVAULT IDEXX VetVault® Backup Solution IDEXX VPS and design (Australia only) IDEXX VPS® Veterinary Laboratory IMAGE COACH Image Coach® IMAGEVUE ImageVue® CR20 Digital Imaging System, ImageVue® DR40 Digital Imaging System, ImageVue® DR50 Digital Imaging System IMPACT IMPACT™ testing INDICATORX IndicatoRx™ Urine Microbial Test INTELLISHARE IntelliShare® image networking IVS-CONNECT IVS-Connect® KNOWLEDGE YOU CAN PUT INTO PRACTICE Knowledge you can put into practice™ LABREXX LabREXX® software LAMINAR FLOW IMPEDANCE Laminar Flow Impedance™ LASERCYTE LaserCyte® Hematology Analyzer LASERCYTE DX LaserCyte Dx® Hematology Analyzer LEGIOLERT Legiolert® test MFI2 MFI2™ serology MULTIPLE ENZYME TECHNOLOGY Multiple Enzyme Technology™ NEO Neo® Software OFF-COLOUR (Australia only) Off-Colour® Profile OPTI OPTI® CCA-TS2 Blood Gas and Electrolyte Analyzer, OPTI® R Blood Gas and Electrolyte Analyzer OPTIMEDICAL OPTIMedical® OPTI-HM Opti-HM™ OPTI-Q Opti-Q™ OPTI-SPOT Opti-Spot® Dried Blood Spot Collection Strips OPTIRHYTHM OPTIRhythm® PATIENT ADVISOR Patient Advisor® PATIENT CLIPBOARD Patient Clipboard™ PETCHEK PetChek® test PETDETECT PetDetect® Pet Identification System PET HEALTH NETWORK Pet Health Network®, IDEXX Pet Health Network® Pro, Pet Health Network® 3D PETLY Petly® online pet page PETLY Petly® Plans POURQUIER (outside of United States only) Pourquier® PRACTICE ACCELERATOR Practice Accelerator™ PRACTICE EXPLORER Practice Explorer® PRACTICE PROFILE IDEXX Practice Profile™ report PROCYTE DX IDEXX ProCyte Dx® Hematology Analyzer PROREAD ProRead® Software PRRS X3 IDEXX PRRS X3™ Ab Test PSEUDALERT Pseudalert® reagent QUALIBEADS qualiBeads® QUANT C6 Lyme Quant C6® Test QUANTI-DISC Quanti-Disc® QUANTI-TRAY Quanti-Tray®, Quanti-Tray®/2000, Quanti-Tray® Sealer PLUS RADIL IDEXX RADIL® RADIOPET RadioPet® REAL TIME CARE Real-Time Care™ (logo) REALPCR RealPCR™ Test; RealPCR™ MG/MS Multiplex DNA Mix RVETLINK rVetLink® Software SEDIVUE SediVue® SEDIVUE DX SediVue® Dx Urine Sediment Analyzer SEDIVUE V70i SediVue V70i® Cartridge SIMPLICITY FROM IDEXX Simplicity from IDEXX™ SINGLESPOT SingleSpot® SMART FLAGS SmartFlags™ SMARTLINK IDEXX SmartLink® technology SMARTORDER SmartOrder® inventory solution SNAP SNAP® test, SNAP® BVDV Antigen Test SNAP 3DX (Japan only) SNAP 3Dx® Test SNAP 4DX (Japan only) SNAP 4Dx® Test SNAP CPL SNAP® cPL™ Test SNAP FPL SNAP® fPL™ Test SNAPCONNECT SNAPconnect® software SNAPDUO SNAPduo™ Beta-Tetra Test, SNAPduo™ ST Plus Test SNAPSHOT SNAPshot® DSR Reader SNAPSHOT DX SNAPshot Dx® Analyzer SNAP PRO SNAP Pro® Analyzer SNAP UP THE SAVINGS SNAP Up The Savings® SOLID-STATE FLUIDICS Solid-State Fluidics® SOMATICELL Somaticell™ SCC Test SOMATICELL (Brasil only) Somaticell® SCC Test SPEC CPL Spec cPL® Test SPEC FPL Spec fPL® Test STEPS STEPs® STOOP, SCOOP AND SEND Stoop, Scoop and Send® STRENGTHEN THE BONDS Strengthen the bonds® TEST WITH CONFIDENCE Test With Confidence® TOTAL HEALTH Total Health™, Total Health™ Plus TRUEPET TruePet™ Wellness Program VDIC VDIC® VDIC (stylized) (logo) VET TECH CONNECTIONS Vet Tech Connections® VETCOLLECT VetCollect® tubes VETCOM VetCom® VETCONNECT VetConnect®, VetConnect® PLUS, VetConnect® PLUS mobile app VETCONNECT and design VetConnect® VETCONNECT.COM vetconnect.com VETERINARY PRACTICE MANAGER Veterinary Practice Manager® VETLINK VetLink® VETLYTE VetLyte® Electrolyte Analyzer VET MED LAB (France only) Vet Med Lab™ VET MED LAB and design (Europe only) Vet Med Lab® VET MED LABOR (Europe only) Vet Med Labor® Veterinary Diagnostic Laboratory VETMEDSTAT VetMedStat®, vetmedstat.com VETPATH (South Africa only) VetPath® Veterinary Laboratory VETSTAT VetStat® Electrolyte and Blood Gas Analyzer VETTEST VetTest® Chemistry Analyzer VETVAULT VetVault® Backup Solution XCHEK xChek® software XCHEKPLUS xChekPlus® software XXTERRA Xxterra® Herbal Paste The following third-party marks are registered trademarks or trademarks of their respective holders: Adobe and Acrobat are trademarks of Adobe Systems Incorporated in the United States and/or other countries. Albacillin, Quartermaster and NAXCEL are registered trademarks of Zoetis P&U LLC. AMD Athlon, AMD Sempron and AMD Opteron are trademarks of Advanced Micro Devices, Inc. Authorize.Net is a registered trademark of CyberSource, a Visa company. BAYER and Bayer Cross are registered trademarks of Bayer AG (Germany); used under license by IDEXX Laboratories, Inc. BD, BD Microtainer, and Microtainer are registered trademarks of Becton, Dickinson and Company. Brother is a registered trademark of Brother Industries, Ltd., Japan, registered in Japan and certain other countries. Cabela’s is a registered trademark of Cabela’s Inc. CareCredit, a unit of the General Electric Co. and GE Capital Retail Bank and all related trademarks, unless otherwise noted, are owned or licensed by CareCredit LLC, General Electric Co. or their subsidiaries. CEFA-LAK, Cefa-Dri and Hetacin-K are either registered trademarks or trademarks of Fort Dodge Laboratories, Inc. in the United States and/or other countries. ClayPaws is a registered trademark of World by the Tail, Inc. Dell is a registered trademark of Dell Inc. Dymo is a registered trademark of Newell Brands Inc. Dynabeads and Invitrogen are trademarks or registered trademarks of Life Technologies Corporation. Facebook and the “f” logo are trademarks or registered trademarks of Facebook, Inc. Federal Express and FedEx are registered trademarks or trademarks of Federal Express. GeneAmp and AmpliTaq are registered trademarks of Roche Molecular Systems, Inc. Google and Google Analytics are trademarks or registered trademarks of Google, Inc. GREER and GREER Aller-g-complete are registered trademarks of GREER Laboratories, Inc. Hach and Pocket Colorimeter are trademarks or registered trademarks of the Hach Company. HP and LaserJet are registered trademarks of HP Inc. Imation is a trademark of Imation Corp. and its subsidiaries. Immiticide is a registered trademark of Merial, Inc. Instagram and the Instagram Camera Logo are trademarks of Instagram. Intel, Pentium, Celeron, Intel Xeon and Intel Atom are trademarks of Intel Corporation in the U.S. and other countries. iPhone and iPad are trademarks of Apple Inc., registered in the United States and other countries. LA-200 is either a registered trademark or a trademark of Pfizer, Inc. in the United States and/or other countries. LaMotte is a trademark of LaMotte Chemical Products Company. Lexmark is a trademark of Lexmark International, Inc., registered in the U.S. and/or other countries. LightCycler is a trademark owned by or licensed to a Member of the Roche Group. LinkedIn and the IN logo are registered trademarks or trademarks of LinkedIn Corporation and its affiliates in the United States and/or other countries. L.L.Bean is a registered trademark of L.L.Bean, Inc. MasterCard is a registered trademark of MasterCard International Incorporated. Maxim-200 is either a registered trademark or a trademark of Phoenix Pharmaceuticals, Inc. in the United States and/or other countries. Memento is a registered trademark of Tsukineko Co.,Ltd. Microsoft, Windows, Windows Server and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. MiniSpin is a registered trademark of Eppendorf AG. Oxytet is a registered trademark of Alpharma, LLC.. Petstix is a trademark of Bayer Corporation; used under license by IDEXX Laboratories, Inc. QBC and VetAutoread are trademarks of QBC Diagnostics, Inc. QIAamp, RNeasy and QIAGEN are trademarks of the QIAGEN Group. Qorpak is a trademark or registered trademark of Berlin Packaging LLC. Quicken is a registered trademark of Intuit, Inc. RANDOX and Evidence Investigator are registered trademarks of Randox Laboratories Ltd. Seiko is a registered trademark of Seiko Holdings Corporation. SimPlate is a trademark or a registered trademark of BioControl Systems, Inc. and is used by IDEXX under license from BioControl Systems, Inc. Sky-Scapes is a registered trademark of Repacorp, Inc. Swagelok is a trademark or registered trademark of Swagelok Company. Symantec and Backup Exec are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Tandberg Data, RDX, and QuikStor are trademarks or registered trademarks of Tandberg Data. TapeWare is a registered trademark of Yosemite Technologies, Inc. Topaz and SigLite are trademarks of Topaz Systems, Inc. in the U.S. and/or other countries. Trend Micro and Worry-Free are trademarks or registered trademarks of Trend Micro Incorporated. Trupanion is a registered trademark owned by Trupanion Inc. Twitter and the Twitter bird are trademarks or registered trademarks of Twitter, Inc. in the United States and/or other countries. Ultrium and Ultrium LTO are registered trademarks of Quantum Corporation. VADDS is a trademark of Advanced Technology Corporation. Vet-LIMS is a trademark of the College of Veterinary Medicine of the University of Missouri-Columbia. (Note, IDEXX does not endorse either of these products nor does it make any representations regarding the performance or reliability of these products.) Visa is a registered trademark of Visa in the United States and other countries. Zebra is a registered trademark of ZIH Corporation. All other product and company names and logos are trademarks or registered trademarks of their respective holders. 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