English (English) Español (Spanish) HOME REPORT A CONCERN FOLLOW UP ON A REPORTED CONCERN LINKS ChildServe Welcome to the ChildServe confidential, anonymous reporting page hosted by Global Compliance! In order to provide great life to the children that we serve, ChildServe is committed to the highest ethical and quality standards. We rely on our staff, volunteers, board members, families and strategic partners to help us identify sources of concern or confusion. We respect and value your feedback, and hope that you will feel comfortable using the AlertLine website to communicate problems, concerns, suggestions or questions. Like all good tools, the AlertLine website serves many purposes. You can use it to: 1. Report an ethical or customer service issue 2. Make suggestions 3. Ask a question Just click on the "Report a Concern" link below to get started. In the section for Your Concern, you will be asked to choose the issue type that best describes the reason you chose to contact us. Do not worry if your issue does not fit neatly into one of the pre-defined categories. Just pick the best one and we will make sure it gets routed to the right area within ChildServe. Please be completely candid and direct, and we assure you that your identity will remain anonymous if you choose that option. (Global Compliance is contractually forbidden from revealing your identity to anyone at ChildServe). If you do choose to provide your name and contact information, be assured that we will keep this information as confidential as possible while providing for a full and complete evaluation of your concerns. In addition, be advised that we will not tolerate any retaliation against someone who has filed a concern. Persons choosing to use this page in good faith are protected by ChildServe policy and Iowa law. Thank you, George S. Eichhorn, JD General Counsel / Director of Compliance ChildServe This service is not an emergency help line. If you are reporting an emergency, please dial 911 or contact the appropriate authorities directly. If you are a mandatory reporter, this service is not a substitute for reporting abuse as required under Iowa law and ChildServe's Mandatory Reporting Policy. (For reference, the Mandatory Reporting Policy is linked on the Welcome Page.) Mandatory reporters must report abuse by contacting the Iowa Department of Human Services directly. Iowa DHS has a 24-hour toll free hotline at 1-800- 362-2178. Also, if you are a licensed professional, this service is not a substitute for reporting required by your licensure. What would you like to do? ► Report a Concern ► Follow Up on a Reported Concern This website is operated by NAVEX Global, a third-party provider. This is not an emergency service. © 2021 NAVEX Global • NAVEX Global Privacy Policy • All Rights Reserved