Corporate UK Customers Global About us Investors Newsroom Careers Sustainability Log in Search SHARE PRICE 396.70 GBp +0.51%* Home About Us Our customers It takes Aviva Calgary hailstorms Lisa's story Weathering the storm Our customer stories It takes Aviva Our customers don’t have to worry about the bumps in life’s road. They can count on us to help plan the journey. We help people from Norwich to Nova Scotia save for the future, navigate retirement and insure what matters to them. People like those affected by the hailstorms that hit Canada on June 13 2020. We have the ability to help our customers at every stage in their lives. We have to remember at all times that we are dealing with people’s lives. That is a huge responsibility and one that we need to take very seriously. Amanda Blanc, Chief Executive Officer of Aviva Hailstorms in Calgary – support in lockdown Hailstones the size of tennis balls battered the city. The damage was so great it became the fourth most expensive insured natural disaster in Canadian history. Most of the damage was to people’s homes and vehicles, things like, smashed windows and shattered windshields. As the storm subsided, the clean-up began, and so did the calls from customers who needed our help. Our dedicated claims team Despite being in the midst of lockdown due to the COVID-19 outbreak, our Canadian claims team has been working fully remotely, handling inspections and estimates for customers. Our service level has remained excellent throughout, and we’re continuing to support our customers through the claims journey to help them get back to normal quickly. Our customers are making choices about the most precious aspects of their life; how to look after their homes, their health, their family, their business, how to save and invest their money and how they will pay for the life they want as they get older. We paid our customers £30.6 billion during 2020 in claims and benefits. Lisa's story – helping customers Lisa from our claims team in York takes calls from people who need to make critical illness or death claims. In this video you can hear from Lisa, and see how she and her colleagues help our customers. View video transcript Weathering the storm – our response to Storms Ciara and Dennis Aviva exists to be with people when it really matters. We’re here to help them make the most of life and stand strong by their side through the good and the bad. With you today, for a better tomorrow Recent storms in the UK are timely reminders of our purpose. When storms Ciara and Dennis hit in February 2020, our people worked around the clock to provide support to thousands of customers whose homes and businesses were flooded. Our focus on delivering great service and great outcomes for customers remains unchanged over the last 300+ years. And it’s our financial strength, that will enable us to keep caring more for our customers, today, tomorrow and beyond. Our customer stories A heart-warming gift When Whitney’s car was broken into, she wasn’t so much concerned about the car. But she was heartbroken over what was stolen from the backseat. Read more There when you need us When Michelle’s home caught fire, everything was charred right down to the ground. Devastated, she called us. Read more Hailstones the size of ping pong balls In June 2019, a violent hailstorm unleashed itself on the southeast of France. Read more Customer contacts Need help? Find out how to get in touch with us. Our products View savings and insurance products and get a quote. Use MyAviva Easily manage your policies and shareholding. Something's gone wrong? Make a complaint so we can try to put it right. On this site About us Investors Newsroom Careers Sustainability Media Media teams Multimedia resources Aviva Brand site Image library Subscribe to news alerts Corporate Investor and shareholder contacts Sustainability contacts Registered address COVID-19 – our response Innovation at Aviva Other links Aviva Investors Aviva Community Fund in the UK UK Customer Data Charter Aviva suppliers * Share price delayed by 15 mins. Data from Investis Glossary Aviva plc's Twitter feed Aviva plc's Instagram feed Aviva plc's YouTube channel Aviva plc's LinkedIn feed Privacy policy Shareholder privacy policy Moderation guidelines Modern Slavery Act Site map Accessibility Legal Cookie policy Manage cookies © 2021 Aviva Cookies At Aviva we use cookies to ensure that our website works properly. We can also use cookies to improve and personalise your experience, understand how you use our website and for our advertising purposes. You can agree to all cookies by clicking on ‘Accept All Cookies’ or choose which cookies you want to agree to by clicking on ‘Manage Cookie Settings’. You can change these settings at any time. For more information about the cookies on our website and how we use them please see ourCookie Policy MANAGE COOKIE SETTINGS ACCEPT ALL COOKIES