We're here for our employees, clients and customers. Racial Justice and Equality COVID-19 response Dismiss LOG IN MENU You are here: Home Unum COVID-19 Updates Unum COVID-19 Response Unum is taking several steps to ensure we can support customers and their employees through the coronavirus (COVID-19) pandemic. As always, the health and safety of our customers, colleagues, and communities remain our top priority. Frequently asked questions View our frequently asked questions for information about Unum products, coverage and leave management services as it relates to COVID-19 impacts. Learn more Employers' critical role in ending the pandemic Our latest article explores concepts and resources for providing employees accurate, reliable information about the COVID-19 vaccine rollout. Learn more HR Trends Explore a collection of timely webinars, podcasts and reports providing insights into the critical issues employers are facing. Learn more Vaccine Verifier from Unum Stay ahead of the proposed vaccination and testing mandate with Unum Vaccine Verifier, our simple online tool to verify vaccination status, manage exemptions and oversee testing compliance all in one place. Learn more Our commitment to customers and their employees During this time of uncertainty, you can count on our unwavering support. We’re committed to meet your needs and deliver quality, dependable service. This includes processing and paying claims, answering questions and providing infor­mation as you navigate the impacts to your own workforce. Some of Unum’s products cover coronavirus-related claims, and we will follow the provisions outlined in your policies and service agreements to determine coverage—just like we would for any other diagnosis. Our business-continuity program prepares us to respond to disruptive events through robust planning, regular testing, and constant monitoring, and our risk-management program ensures our financial strength—to make sure we can continue to support you and your employees as the situation progresses. Our business continuity efforts To minimize exposure to our employees and ensure stable service experiences for you, we’ve taken steps to: Restrict business travel for employees. Require employees who travel internationally to self-quarantine for 14 days. Increase workplace sanitation and educate employees on health and safety best practices. Enhance our remote-work capacity to handle a higher volume of people working from home, and encourage employees who can do so to work remotely. Shift critical tasks to other worksites and our remote workforce as needed to meet critical customer needs. Offer flex schedules for employees who are working around personal and family obligations during the disruption. Give financial support to employees who may need additional help or equipment to make working from home possible. Provide additional support and flexibility to employees in situations where flex scheduling or remote working is not possible. Make access to free COVID-19 tests available for employees covered under Unum’s medical plan. Identify critical system needs and ensure they remain operational. Account for variables in our planning, such as an increase in the number of claims filed. Work with our vendors to ensure data transmission remains secure and information is protected as they shift their workforce to and from remote working. Seek input from vendors, state officials, and local governments, and incorporate best practices from external organizations. We have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy. Learn more about our approach here. File a claim or leave of absence online The fastest way to file a claim or leave of absence is with our easy online system. File a claim Contact us Employees & Families: 866-679-3054 Monday-Friday, 8 a.m. to 8 p.m. ET Employers & Plan Administrators: 800-ASK-UNUM (800-275-8686) Monday-Friday, 8 a.m. to 8 p.m. ET AskUnum@unum.com Brokers & Sales Partners: 800-ASK-UNUM (800-275-8686) Monday-Friday, 8 a.m. to 8 p.m. ET AskUnum@unum.com Dental & Vision Care Providers: 888-400-9304 (888-400-9304) Monday-Friday, 8 a.m. to 8 p.m. ET Saturday, 10 a.m. to 4 p.m. ET ProviderRelations@unum.com External resources U.S. Centers for Disease Control World Health Organization U.S. House Bill: Families First Coronavirus Response Act You may be interested in Apr 06, 2021 Episode 28: Josh Bersin on 2021 benefits tech trends How the pandemic has accelerated fundamental shifts in the benefits industry. PODCAST Mar 23, 2021 Episode 27: Employers' critical role with COVID-19 vaccinations We discuss employers' role in safeguarding their employees’ overall well-being. PODCAST Mar 17, 2021 The future of the employee benefits experience Global analyst Josh Bersin joins thought leaders from Unum in this SHRM webinar. WEBINAR Site Footer Menu Solutions for Employees & Families Employers & Plan Administrators Brokers & Sales Partners Dental Providers How We Can Help Contact Unum En Español Download a form File a Claim About Unum About Us Newsroom Find a Field Office Join Our Team Careers Corporate Offices Life at Unum Twitter Facebook LinkedIn Blog © 2021 Unum Group. All rights reserved. NS-200 Unum is a registered trademark and marketing brand of Unum Group and its insuring subsidiaries. ­­Insurance products are underwritten by the subsidiaries of Unum Group. Legal Privacy Accessibility Special Notices Do Not Sell My Personal Information