Coronavirus (COVID-19). Visit our coronavirus page for up to date information relating to your holiday Coronavirus Advice Our Promise to You If, due to the impact of coronavirus, we are unable to fulfil your package holiday due to if an element of your holiday being cancelled, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We hope we would be able to help you again with new holiday plans at a later date. Arrivals into Jersey Country and region risk assessment All arrivals to Jersey will need to complete a Safer Travel registration form in the 48 hours prior to travel, including contact information, travel details, and a declaration of health. Fullly vaccinated visitors with the relevant certification will not be required to undergo a PCR test upon arrival, unless having spent time outside the Common Travel Area within 10 days of arrival in Jersey, or arriving from a red list country as deemed by the UK Government, Arrivals who are not fully vaccinated will receive a free PCR test on arrival and will only be required to isolate until the result of their first test is received. Children under 18 Children aged 11 - 17 will need to complete the travel form and have a PCR test. This can either be done pre-departure or on arrival, you will be required to isolate until the result of the first test. Children under 11 years are not required to complete the travel form or have a test, regardless of the vaccination status of their parent/guardian Please note, there is currently no charge to you for the PCR test in Jersey. For further details on the Government of Jersey’s travel advice for coronavirus visit their website. Travelling with Condor Ferries Condor has done everything they can to help you travel safely and comfortably, from the moment you arrive at check-in, and for every step of the way. Watch their video to find out more. Some of the features below, such as catering outlets, may now have reduced services as a result of these new safety measures. Travelling through Jersey Airport Jersey Airport has introduced new procedures to support the health and safety of passengers and staff. Find out what will be expected of you with up-to-date information related to coronavirus (COVID-19) as we enter a period of 'Safer Travel' in Jersey. All passengers 6 years and above must wear a face mask at all times within the airport on departure and arrival. You should provide this yourself. It can be a surgical or cloth mask. Those who have a medical reason for now wearing one are exempt Only those travelling will be allowed in the terminal building Physical distancing must be maintained and hand sanitiser is provided for use throughout the airport Currently commercial facilities including duty-free and catering outlets may be limited, and physical distancing measures are in place During your stay in Jersey Whilst on holiday in Jersey, the following guidelines ensure a safe holiday: Physical distancing of at least 1 metre is recommended. Face-coverings are mandatory when using public and private-hire transport and may be requested in some indoor locations. Complying with track and trace – you may be asked for your contact details in shops, bars and restaurants for tracking and tracing purposes. For full information please review the Government of Jersey’s latest information in their coronavirus hub. Arrivals into the Islands of Guernsey All arrivals to Guernsey will need to complete a Travel Tracker form up to 8 days prior to travel, including contact information, travel details, a declaration of health and details of travel within the 14 days prior to arrival in Guernsey. It is strongly advised that passengers bring hard copies of any vaccination or test certificates with them to Guernsey, in order to facilitate the smoothest journey through the meet and greet process. You can read an easy to follow guide to what to do before you arrive here. A step by step guide to completing the Travel Tracker Form can be found here. From 1st December 2021 onwards adult arrivals into Guernsey from the Common Travel Area (Blue Arrivals) will need to purchase a complete a course of lateral flow tests, in addition to completing the Travel Tracker form. A pack of 5 lateral flow tests is charged at £25 per adult and this will be collected during completion of the Travel Tracker form. Travellers are asked to take a lateral flow test every other day. It is also strongly recommended, but not mandatory, that visitors to Guernsey arrange to take a PCR or lateral flow test prior to travel. Visitors who have travelled outside of the Common Travel Area in the 10 days prior to arrival in Guernsey may be subject to further requirements and full details can be found via the link below. Please note that this information is subject to change dependent on public health advice. Full information from the States of Guernsey can be found here. Travelling with Condor Ferries Condor has done everything they can to help you travel safely and comfortably, from the moment you arrive at check-in, and for every step of the way. Watch their video to find out more. Some of the features below, such as catering outlets, may now have reduced services as a result of these new safety measures. During your stay in Guernsey For full information please review the Government of Guernsey’s latest information in their coronavirus hub. From 1st December 2021, face coverings will be mandatory on all public transport and in all retail settings. Wellbeing measures in your accommodation Channel Island hotels are committed to providing a safe environment for you whilst on holiday. You may notice there are some new measures in place for your peace of mind such as: Payment by card rather than cash is encouraged Self-service buffets may now be serviced by staff wearing masks Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place. In gyms and spas, some equipment or treatments may no longer be available Lift capacity may be redefined to ensure social distancing Hand sanitiser dispensers will be readily available throughout properties Increased measures are in place for room cleaning during your stay Wellbeing measures by transport providers British Airways, Blue Islands, Aurigny, Easyjet, Eastern Airways, Jet2, Loganair and Condor Ferries have all introduced new measures on-board to ensure your comfort and welling. Individual details for each carrier can be found here. As a general rule these include: Masks: All passengers aged 6 will be obliged to wear a facemask during boarding and throughout their trip. In-flight services: Newspapers and magazines may be removed to reduce touch points and refreshments may be more limited or unavailable. Cleaning: Increased cleaning has been introduced by all airlines and Condor Ferries. Is my holiday affected? Your right to a refund Due to the coronavirus outbreak we are sorry to say that some holidays are cancelled as a result of travel restrictions, changes to travel schedules or closure of certain accommodations which may mean we are now unable to fulfil your holiday. Refunds: If you have booked a package holiday and an element of your holiday is cancelled due to the impact of coronavirus, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We will offer alternative travel plans where possible. You are not entitled to any additional compensation, as the reason for the holiday not continuing is outside of our control. Alterations: Alternatively, you can amend your holiday booking for a future date currently on sale or change to a new accommodation provider or travel route where relevant. In this instance, there would be no amendment fee but you would be required to pay any difference in price where the new holiday cost is higher. I booked my holiday through a travel agent – what should I do? Please contact the travel agent with whom you booked. They will handle the changes to your booking directly with us. I am unsure about travelling due to Coronavirus You’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here. It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy. I’m ‘clinically vulnerable’ or have been told by the Test and Trace system to self-isolate. Can I get a refund if I cancel my holiday? If your holiday can go ahead as planned but your circumstances unfortunately mean you should not travel, there's no obligation on us, the Tour operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here. You should check your travel insurance to see if you can make a claim. If I cannot follow my initial travel plans due to the coronavirus outbreak, am I entitled to compensation? You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside of our control. Customer insurance You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary. Coronavirus, your responsibility to others You should not travel if you are displaying any symptoms of coronavirus (COVID-19). Symptoms are a new continuous cough and/or fever which may be accompanied by one or more of the following: Headaches Tiredness Muscle ache Respiratory symptoms such as a sore throat, blocked or runny nose Gastro-intestinal symptoms can also be a feature however these are more common in children than adults Loss of smell and taste Further questions? You can find further help and information about travelling during times of coronavirus on the ABTA website here. How to contact us Our Customer Services team is here to help however, our phone lines may be busy with the large number of calls we are receiving at this time. We apologise for any delay in our response and thank you for your patience. Therefore we recommend that you email enquiries@citravelgroup.com quoting your booking number and date of travel (where relevant) in the subject line and we will get back to you as soon as possible. Please view our opening hours here. For new bookings, many products are available to book online on the relevant brand website. Financial Protection Our customers benefit from full financial protection with our ABTA and ATOL bonds. Find out more › Work With Us We work with accommodation providers, airlines, ferry companies, attractions, and many other partners across the Channel Islands' tourism and hospitality industries. To find our more about business development opportunities, please contact us. Keep up with our news › Follow our brands' campaigns › Be inspired by our videos › Manage cookie settings C. I. Travel Group, Heron House, Jersey Airport, Jersey, JE1 1BW Copyright © 2015 – 2021 C. I. Travel Group Ltd.