About Accessibility Current: Accessibility Resource Center Welcome to your accessibility resource center Accessibility quick tips Tips on how to zoom, change colors and use a screen reader. We strive to meet online accessibility standards. We follow recommendations by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We've simplified the experience. We redesigned our accessibility center to help you find what you need easily. Let's help you find the information you need. Auditory Support For customers who are deaf or hard of hearing, we have several accessibility features available. Learn about video calls. Browse a list of hearing-aid compatible phones. And find out if you’re eligible for free 411 service. Auditory Support Landing Page Accessible Apps & Features Hearing Aid Information Real-time Text Fios TV Channel Lineups Directory Assistance Exemption Alternate Billing Formats Video Calling Closed Captioning Unlimited Plans Prepaid Plans Connected Device Plans Visual Assistance For customers who are blind or partially sighted, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen. Visual Assistance Landing Page Accessible Apps & Features Free 411 Fios Text to Speech Descriptive Video Service Fios TV Channel Lineups Alternate Billing Formats Unlimited Plans Prepaid Plans Connected Device Plans Accessibility Resources For customers with disabilities, Verizon offers assistance such as free 411 and a big button remote for Fios TV. Find plans, services and tools made for the way you communicate. Accessible Content Landing Page Accessible Devices Device Features & Apps Real-time Text Free 411 Search Big Button Remote Fios TV Self Installation Alternate Billing Formats Closed Captioning Unlimited Plans Prepaid Plans Lifeline Discount Program Resources Mobility Tools Customers with physical or mobility-related disabilities can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes. Mobility Tools Landing Page Accessible Apps & Features Big Button Remote Fios TV Text to Speech Alternate Billing Formats Verizon Accessibility Statement We are committed to making our digital space accessible to all, regardless of ability. We want to make sure that every customer has the chance to get the very most from their Verizon digital experience. Accessing the products and services we offer online should be an easy, rewarding, and satisfying experience. That is why we are committed to making our digital space accessible for customers of all abilities. We strive to optimize each customer’s digital experience. To optimize the digital experience for all of our customers, we strive to meet the online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 AA. We take a number of steps to attempt to meet or exceed those standards: We utilize various assistive technology across desktop, tablets, mobile devices, and in-store to test against the WCAG 2.1 AA accessibility guidelines. We work with our Advocates for Disability, Accessibility, Neurodiversity, and Caregiver Empowerment (ADVANCE) resource group, as well as industry partners, to remain informed about accessibility issues and to improve user experiences. We have a diverse and inclusive team of accessibility professionals who are continuously working to make each customer’s digital experience the best it can be. We will continue our efforts to make our digital space accessible to all. Our commitment to accessibility doesn’t stop. We continue to assess and reassess our content to create a more accessible user experience across our digital space. Contact Information Wireless Verizon Wireless National Accessibility Customer Service Center 1-888-262-1999 8:30 am to 5:30 pm EST Monday - Friday Fios & Traditional phone Verizon Center for Customers with disabilities 1-800-974-6006 Voice or TTY 1-508-251-5301 Videophone 8:30 am to 5:00 pm EST Monday - Friday Email: vccd@verizon.com Services & Solutions Mobile Plans Mobile Devices Home Services Small and Medium Business Enterprise Solutions Verizon Connect Public Sector Partner Solutions Support Mobile Online Support Home Online Support Contact Customer Support Sign in to your Account Store Locator Account Security & Fraud Claims Small Business Digital Ready Network Technologies 4G LTE 5G Fiber Optics Multi Edge Compute (MEC) Innovation 5G Labs 5G First Responder Lab New Business Incubation Verizon Ventures Thingspace 5G Future Forum Follow Verizon News Follow Inside Verizon Follow Verizon Careers Follow Customer Support Privacy Policy Do Not Sell My Personal Information Terms & Conditions Accessibility Open Internet Important Consumer Information About Our Ads Site Map ©2021 Verizon