+7 495 789-38-46, 789-38-47 e-mail: sale@pronetgroup.ru Catalog news About company Support Guarantee 1. To the attention of the client! The term of validity of the conclusion on the non-repairability of Samsung monitors is 50 calendar days from the date of issue to the client. The client will be denied acceptance of conclusions on non-repairability in the following cases: • Incomplete set of documents (absence of GT). • The expiry of the validity period of the conclusion on the non-repairability of the product. We draw your attention to the correctness of filling out the documents, of particular importance is the correspondence of models, serial numbers and dates, otherwise the documents are considered invalid. 2. Reception of clients is carried out only by appointment. 3. Office hours: • From Tuesday to Friday from 9:30 am to 5:30 pm. • Monday is not a business day. 3.5 At the end of the service (in descending order of priority): - a repaired product is issued - a replacement is made for a repaired similar product or a product that is close in technical and operational characteristics. -replacement for new products with similar technical characteristics - a replacement is made for a new similar product or a product that is close in technical and operational characteristics. 4. Recording is carried out as follows: • You can contact by phone or e-mail, where you will be assigned a time and date when you can come for warranty issues. • At the allotted time, the marriage department works only directly with you. 5. Phone for appointment: 789-38-46 / 47 ext. 125, 107 6. По вопросам закрытия долгов или зачисления на баланс писать на E-mail: warranty@pronetgroup.ru или по телефону 789-38-46/47 доб.107. По вопросам проверки гарантийности изделия, подтверждения приема брака и возвратов на RMA@pronetgroup.ru 789-38-46/47 доб.125, 107. Некоторые рекомендации по вопросам сдачи оборудования в сервисный центр: • гарантийный талон на устройство должен быть заполнен; • в сопроводительном листе в графу "Покупатель" следует вписать название клиента, как он проходит у нас по базе (эту информацию Вы можете уточнить у Вашего менеджера либо из инвойса); • нежелательно следующее указание неисправностей "не работает", "глюкавое", "виснет"; • We strongly recommend that you attach an inventory to the items handed over, indicating the organization, the date of purchase of the items, and their total quantity. 7. Statement of Warranty . 8. Complaint sheet . 9. Free delivery of substandard (defective) goods from transport companies, whose services you use, weekly on Fridays. What information are you more interested in on such sites? Catalog News in the IT world Promotions arranged by the company Reviews of new products Copyright 2012 © pronetgroup.ru All rights reserved +7 495 789-38-46, 789-38-47 e-mail: sale@pronetgroup.ru Website development: