Returns and Exchanges | Mulberry EN | DE Gifts Women Men World Wishlist My Mulberry Shopping Bag Customer Services Contact Us Returns Ordering & Shipping Size & Fit Care & Repairs Counterfeit Goods Free Returns Collection Refunds & exchanges Changes & cancellations Mulberry guarantee Returns You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items. All returns must be in perfect condition, and come with their original packaging: We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost. Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box. Womenswear must be returned in perfect condition and the swing tags must still be attached. Earrings are not returnable or refundable for hygiene reasons. Face coverings are not returnable or refundable for hygiene reasons. Stickers cannot be returned after the backing has been peeled off. Socks are returnable as long as they are unused with labels and packaging intact. Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights). Extended Returns Christmas 2021 .cls-1{fill:#000000;} Mulberry_tree_symbol Mulberry.com Official Logo Be the first... New arrivals. Exclusive previews. First access to sales. Sign up to stay in the know. Email First Name Which categories are you interested in? Male Female Birthday (optional) DD 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 MM 1 2 3 4 5 6 7 8 9 10 11 12 I accept Mulberry's terms of website use and privacy policy Mulberry uses cookies to enhance your experience of our site. You can continue on browsing and accept our use of cookies, or find out how to manage your cookies preferences. ACCEPT & CONTINUE