LANGUAGE Our Company Our Model Our Network Nondiscrimination Notice & Interpreter Services Steward Health Care complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability. Steward Health Care does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability. Steward Health Care provides, free of charge: Aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters Written information in other formats (large print, audio, accessible electronic formats, other formats) Language services to people whose primary language is not English, such as: Qualified interpreters Information written in other languages If you need any of these services, please contact Carla Fogaren RN, QMI System Director of Diversity, Interpreters, ADA/504 and Section 1557 Coordinator. She can be reached by telephone at 1-855-271-1346. Relay-line-operator-assisted support is available for individuals who are deaf or hard of hearing by dialing 711 from within Massachusetts or 1-800-439-0183 from anywhere else. If you believe that Steward Health Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with in person Ms. Fogaren at or by mail to: Carla Fogaren RN, QMI System Director of Diversity, Interpreters, ADA/504 and Section 1557 Coordinator 30 Perwal Street HR Suite 339 Westwood, MA 02090 You can also file a grievance with Ms. Fogaren by email to Carla.Fogaren@steward.org. If you need help filing a grievance, Ms. Fogaren is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal — available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf — or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building, Washington, DC 20201 1–800–868–1019, 800–537–7697 (TDD). Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html Addressing Health Care Disparities Through Cultural Competence Many patients need to receive health care services in languages other than English. At Steward, we are dedicated to ensuring that all our patients can freely communicate with their health care providers at all times. Steward has resources available at each of our hospitals to facilitate communication between our providers and their Limited English Proficiency (LEP) patients. As a community-based accountable care organization, our interpreters are well versed in the top languages of the communities we serve and sensitive to their specific needs. We also provide access to trained medical interpreters via telephone and remote video interpretation to ensure that we can support more than 200 languages and dialects for both scheduled and unscheduled appointments 24 hours a day. Our technology includes support for American Sign Language when in-person interpreters are unavailable. Our interpreters are experts at helping patients navigate their health care experiences and ensuring that their cultural traditions are respected. We also offer a number of educational support services directly to LEP patients in their preferred languages. We are proud to have a diverse, experienced team of professionals to ensure our patients and providers have their language and cultural access needs promptly served. Steward’s predecessor, Caritas Christi Health Care, strongly advocated for the 2001 Massachusetts Emergency Room Interpreter Law and similar initiatives with the understanding that improved language access is a win-win for health care providers and the communities they serve. Caritas was also the founding member of the Forum On the Coordination of Interpreter Services (FOCIS), a medical interpreter leadership association promoting best practices in Massachusetts. Steward Health Care remains committed to the mission of providing a consistent standard of care for all patients in their preferred language(s) regardless of circumstance. Albanian - Shqip Flisni shqip? Ne do t’ju sigurojm një përkthyes pa asnjë kosto personale për ju. ةبيرعلا ةغللا - Arabic كيلع ةفلكت يأ نودب اًيروف اًمجرتم كل رفون فوس ؟ةيبرعلا ةغللا ثدحتت له Brazil-Portuguese - Português Você fala português? Nós lhe forneceremos um interprete, sem nenhum custo adicional. Cambodian - ភាសាខ្មែរ តើអ្នកនិយាយភាសាខ្មែរដែរទេ? យើងខ្ញុំនឹងផ្តល់ជូនអ្នកបកប្រែភាសាដោយ ឥតគិតថ្លៃផ្ទាល់ខ្លួនដល់អ្នក។ Cantonese - 粵語 您講粵語嗎?我們將免費為您提供翻譯。 Cape Verdean Creole - Kriolu di Kabuverdi Bo ta papia Kriolu di Kabuverdi? No ta ranja-bu un tradutor di grasa. German Sprechen Sie Deutsch? Wir stellen Ihnen unentgeltlich einen Dolmetscher zur Verfügung. Greek - Ελληνικά Μιλάτε ελληνικά; Θα σας παρέχουμε ένα διερμηνέα χωρίς καμία οικονομική επιβάρυνση για εσάς. Haitian Creole - Kreyòl Ayisyen Èske ou pale Kreyòl Ayisyen? N ap ba ou yon entèprèt gratis. Italian - Italiano Parla italiano? Le forniremo gratuitamente un interprete. Mandarin - 中文 您讲国语吗?我们将免费为您提供翻译。 Pennsylvania Dutch – Deitsch Kannscht du Deitsch schwetze? Wann du duscht, kenne mer dich en Interpreter griege as dich nix koschte zellt. Polish - Polski Czy mówisz po polsku? Zapewnimy bezpłatną pomoc tłumacza. Portuguese - Português Fala Português? Vamos oferecer-lhe um intérprete gratuito. Russian - Русский Вы говорите по-русски? Мы абсолютно бесплатно предоставим вам переводчика. Spanish - Español ¿Habla español? Le proporcionaremos un intérprete sin costo alguno para usted. Vietnamese - Tiếng Việt Quý vị nói được tiếng Việt không? Chúng tôi sẽ cung cấp một thông dịch viên miễn phí cho quý vị. Below is the contact information for the Steward hospitals should you need an interpreter. Arizona Mountain Vista Medical Center 480-358-6180 St. Luke's Medical Center 602-251-8331 St. Luke's Behavioral Health 602-251-8808 Tempe St. Luke's 602-251-8331 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-367-8939. Arkansas Wadley Regional Medical Center at Hope 903-798-8086 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-735-2989. Florida: Coral Gables Hospital 305-445-8461 Florida Medical Center 954-735-6000 Hialeah Hospital 305-693-6100 Melbourne Regional Medical Center 321-752-1200 North Shore Medical Center 305-835-6000 Palmetto General Hospital 305-823-5000 Rockledge Regional Medical Center 321-636-2211 Sebastian River Medical Center 772-589-3186 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-955-8771. Louisiana Glenwood Regional Medical Center 318-329-4555 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-846-5277. Massachusetts: Carney Hospital 617-506-4804 Morton Hospital 508-828-7083 Good Samaritan Medical Center 508-427-3023 St Elizabeth’s Medical Center 617-789-2331 Norwood Hospital 781-375-3197 Saint Anne’s Hospital 508-235-5234 Nashoba Valley Medical Center 781-375-3197 Holy Family Hospital 978-659-6065 New England Sinai Hospital 508-427-3230 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 1-855-271-1346 Ohio: Trumbull Regional Medical Center330-841-9011 Hillside Rehabilitation 330-841-3700 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-750-0750. Pennsylvania: Sharon Regional 724-983-3911 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 724-983-3905. Texas The Medical Center Southeast Texas (& Beaumont) 409-853-5599 Odessa Regional Medical Center 432-852-8086 Scenic Mountain Medical Center 432-263-1211 Southwest General Hospital 210-921-3580 St. Joseph Medical Center 713-156-5006 Wadley Regional Medical Center 903-798-8086 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-735-2989 . Utah Davis Hospital & Medical Center 801-807-7580 Jordan Valley Medical Center (& West Valley Campus) 801-562-4225 Mountain Point Medical Center 801-562-4225 Salt Lake Regional Medical Center 801-350-4656 If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 888-346-3162 . If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 1-855-271-1346 Carla Fogaren System Director, Diversity Initiatives and Interpreter Services Carla Fogaren, RN is the System Director of Diversity Initiatives and Interpreter Services for Steward Health Care. She also serves as Steward's Americans with Disabilities Act (ADA) Compliance Officer. Born to Portuguese-speaking parents in Angola and raised in South Africa, Carla moved to Massachusetts with her family as a teenager. She is well versed in many languages with English being her fourth. Prior to assuming her current role, Carla spent more than 20 years building interpreter, community outreach and mission resources at Good Samaritan Medical Center in Brockton. Carla can be reached at 781-375-3197 or carla.fogaren@steward.org. 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