CONTACT CAREERS ☰ Hippo Motor Group > Commission Disclosure COMMISSION DISCLOSURE Introduction If a credit broker (including a motor dealer) receives a commission then The Financial Conduct Authority expects [under CONC 4.53R] that any intermediary disclose the existence of commissions, fee’s or other remuneration payable, in good time before a credit agreement or consumer hire agreement is entered in to. Discretionary commission models have been banned by the FCA as of the 28th January 2021. CONC 4.5.4R goes on to say that: At the request of the customer, a credit broker must disclose to the customer, in good time before a regulated credit agreement or a regulated consumer hire agreement is entered into, the amount (or if the precise amount is not known, the likely amount) of any commission or fee or other remuneration payable to the credit broker by the lender or owner or a third party. The Financial Conduct Authority has made it clear that “commission” means any financial consideration. What does Hippo do? Hippo Vehicle Solutions Ltd offers products and services from a range of Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place. If a customer decides to take out an agreement with one of those lenders, the lender will typically pay Hippo a commission for the introduction. This commission does not affect the amount the customer pays on their agreement and any interest rate is set by the lender. Hippo will always provide its customers with product information enabling them to make an informed choice about how to proceed. Hippo Motor Group maintains a policy of transparency regarding commission disclosure requests. If commission earnt could have a material impact on a customer’s transactional decision, this will be disclosed up front. Where a retail customer requests disclosure of potential commission earnings from funding partners by Hippo Motor Group regarding the specific brokering of the deal under construction (before conclusion), under Consumer Credit Directive rules they are entitled to this information. Hippo Motor Group will willingly provide this information to all customers. Process The existence of commission is communicated to all of Hippo’s customers prior to taking a customer application. This is disclosed both in writing on Hippo’s Initial Disclosure Document on submission of an enquiry and then again at the point of providing personal information to apply for credit. Should a customer wish to understand the potential amount or the likely amount of commission payable by the lender, owner or third-party in relation to the finance they are taking out then this will be provided willingly in writing in line with the company’s commission disclosure policy. What to do if you would like to request Commission Disclosure? In-line with legislation, if you would like Hippo to disclose any potential commission please make your request via the Hippo Help page. This page is dedicated to resolving any problems, complaints and frequently asked questions. By following this link you can make your request. Your request, once made, will be actioned by the Compliance department. A record of all commission requests and responses will be retained. Alternatively, you can also contact us via the following methods: In writing – Hippo Motor Group, Trident Park Trident Way, Blackburn, BB1 3NU By e-mail – hippo-compliance@hippomotorgroup.co.uk By Phone – 01254 956666 If we cannot settle things to your satisfaction directly you may be entitled to refer your complaint on to the Financial Services Ombudsman Service or other arbitration & dispute resolution scheme. Details on how to contact will be provided on our final response. 01254 919000 STORY AFTERSALES FAQ'S NEWS CHARITY MEET OUR TEAM CONTACT CAREERS Hippo Motor Finance Ltd, Trident Park, Trident Way Blackburn, Lancashire BB1 3NU | info@hippomotorgroup.co.uk Terms of Business Aftersales Terms of Business Terms & Conditions Privacy Policy Hippo Help Desk Modern Slavery Statement Covid-19 Risk Assessment Treating Customers Fairly Initial Disclosure Document Commision Disclosure Hippo Vehicle Solutions t/a Hippo Motor Group is authorised and regulated by the Financial Conduct Authority. FRN 658076. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. Subject to status and to UK residents only (excl. the Channel Islands). Individuals must be 18 or over. Guarantees and indemnities may be required. We typically receive a fixed commission calculated by reference to the vehicle model, product or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Images for illustrative purposes only. Hippo Vehicle Solutions t/a Hippo Motor Group is an Appointed Representative of AutoProtect (MBI) Limited for insurance distribution purposes. AutoProtect (MBI) Limited is authorised and regulated by the Financial Conduct Authority. Its firm reference number is 312143. You can check this at www.fca.org.uk We endeavour to ensure that all information including the specifications and finance availability are accurate. Whilst we make every effort to display correct information we are aware that errors may occur occasionally. We are not able, therefore, to guarantee the accuracy of all information especially when given to us by third parties. If you do require clarification of some information you have seen on our website, please email us at info@hippomotorgroup.com. This does not affect your statutory rights. Our registered office is Unit 26 Trident Park, Trident Way, Blackburn, BB13NU.