we • glass toggle menu Customer service Contact Search Spare parts Customer Service The customer service is efficient and highly qualified to meet the production needs of customers and the specificity of machinery. With a close collaboration with the customer, we identify his needs and any problems encountered (production, mechanical, electrical, electronic, fluidics, etc.). Telephone assistance is guaranteed by the Italian head office and by the various world branches, according to local working hours, with mother-tongue personnel. Search contact Support references may vary depending on the country where the request is made and on the type of product. Please use the search engine below to identify the best-suited contact people to meet your needs. 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Rm. 501, B Block, No. 568, Huaxu Road 207102 Shanghai, China ph. +86 2164274666 spareparts.cn@bottero.com Contact Technical Service Flat Glass Bottero Glass Machinery Co.Ltd Service, Sales office (Bottero S.p.A.) Rm. 501, B Block, No. 568, Huaxu Road 207102 Shanghai, China ph. +86 2164274666 service.cn@bottero.com Contact Spareparts Flat Glass Bottero GmbH Spare parts, Repair Service (Bottero S.p.A.) Marie-Curie strasse 7 D-41515 Grevenbroich ph. +49 2181 8193-0 spareparts.de@bottero.com Contact Technical Service Flat Glass Bottero GmbH Service, Sales office (Bottero S.p.A.) Marie-Curie strasse 7 D-41515 Grevenbroich ph. +49 2181 8193-0 support.de@bottero.com Head Office Bottero S.p.A. Spare parts, Service, Sales office, Repair Service (Bottero S.p.A.) Via Genova 82 Cuneo (CN) ph. +39 0171 310611 bottero@bottero.com Contact Technical Service Flat Glass INSULATED GLASS MACHINERY Service, Sales office (Bottero S.p.A. - Italia) Via Genova, 82 Cuneo (CN) ph. +39 0171 310 611 cutting-equipment.service@bottero.com Contact Spareparts Flat Glass INSULATED GLASS MACHINERY Spare parts, Repair Service (Bottero S.p.A. - Italia) Via Genova, 82 Cuneo (CN) ph. +39 0171 310 611 spareparts.flatglass@bottero.com Contact Technical Service Flat Glass iINTEGRATED LINES Service, Sales office (Bottero S.p.A. - Italia) Via Genova, 82 Cuneo (CN) ph. +39 0171 310 611 integrated-lines.service@bottero.com Contact Spareparts Flat Glass INTEGRATED LINES Spare parts, Repair Service (Bottero S.p.A. - Italia) Via Genova, 82 Cuneo (CN) ph. +39 0171 310 611 spareparts.flatglass@bottero.com Contact Technical Service Flat Glass LAMINATED FLEXI LINES Service, Sales office (Bottero S.p.A. - Italia) Via Genova, 82 Cuneo (CN) ph. +39 0171 310 611 laminated-lines.service@bottero.com Contact Spareparts Flat Glass LAMINATED FLEXI LINES Spare parts, Repair Service (Bottero S.p.A. - Italia) Via Genova, 82 Cuneo (CN) ph. +39 0171 310 611 spareparts.flatglass@bottero.com Contact Technical Service Flat Glass Bottero Do Brasil Service, Sales office (Bottero S.p.A.) Rua George Rexroth, 609 BI.F cj.01 JD Padre Anchieta - CEP.09951-270 Diadema - SP ph. +55 11 4072 3031 service.br@bottero.com Phone assistance Float Cutting Write: cutting-equipment.service@bottero.com Call: +39 0171 310611 Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below. Phone assistance Flat Glass Grinding Write: grinding.service@bottero.com Call: +39 011 9344700 Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below. Phone assistance Flat Glass Integrated Lines Write: Integrated-lines.service@bottero.com Call: +39 0171 310 611 Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below. Phone assistance Float Glass Flexi Lami Lines Write: laminated-lines.service@bottero.com Call: +39 0171 310 611 Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below. Phone assistance Support Hours Helpline Hot line From Monday to Friday 8.00 - 12.30 / 13.45 - 17.15 Sabato - Domenica - Spare Parts The spare parts service uses: knowledge on computer databases, kept constantly updated, of the entire fleet of machines installed. For each of them are known and coded all the components and groups that form it (there is technical documentation that describes in detail each customization of the individual machine). This allows (in combination with a dedicated documentation consisting of spare parts manuals, with exploded drawings of the units) to identify with certainty the necessary spare part; availability of original spare parts for the entire life of the machine (in the case of obsolescence of commercial components, Bottero replaces with stocks, repairs (also on an exchange basis), interchangeable components (resorting, if necessary and possible, to adaptations and modifications to the machine); implementation of MRP techniques for the production and supply of spare parts to minimize delivery times; spare parts warehouses at the head office in Cuneo and at all the branches (with network connections between them to have visibility on the stocks and possibility of immediate shipment of the piece all over the world); fast shipping procedures all over the world; advantageous offers to allow customers to create their own warehouse of essential spare parts, to minimize downtime; expertise visits by Bottero technicians to verify the state of functionality of the machines and the consistency of the spare parts warehouse, to suggest and offer interventions aimed at the perfect and optimal maintenance of the machinery; Direct Marketing actions to periodically inform customers about new spare parts and services offered by Product Support. Write: spareparts.flatglass@bottero.com Call: +39 0171 310611 Corporate The Company Contacts News Work with us Hollow Glass Technology Automation Service Revimac Flat Glass Float Cutting Glass stock Management Straight line edgers & Bevellers Double Edgers Drilling CNC Laminated Lines Engineering Float cutting lines Patterned lines Laminated production lines Handling for Coater Solar processing lines Handling for Mirror Off-line cutting Packing lines Support Hollow Glass Forming Engineering Flat Glass Engineering Other services Select Language and Market Language English italiano Market Select one... Europe USA and Canada South America Far East Asia Copyright © 2021 BOTTERO S.p.A. All rights reserved. | P.IVA 00928730043 Cookie Policy | Privacy Policy | General Terms and Conditions | Ethical Code | Company info | Follow us on Use of cookie: Cookie help us ensure you have a better browsing experience. If you continue to browse this site, you agree to our use of cookies. Info I accept