Search About Us Services Clients Partners Contact Careers Portal login Case study A large scale hosted IP solution in partnership with a global telecoms provider Summary Chosen to implement a fully managed voice solution based on a hosted IP infrastructure for national government departments across over 5,000 endpoints in the UK, this global telecoms company enlisted nscglobal to provide a 24-hour, 7 days a week managed service. The contract was recently awarded for five years and successful management has led to the commissioning of further work for the client in France and India. Challenge The client is a US$ 6bn global telecoms provider headquartered in the US with whom nscglobal has worked closely over the last years. Its operations span North America, Latin America, EMEA and Asia. The client was awarded a contract by the UK government to execute a fully managed voice solution based on a hosted IP infrastructure across a number of its sites, scalable so that it can cater for over 5,000 endpoints. The project also called for a 24-hour, 7 days a week fully managed service centre capable of maintaining the hosted IP service (including Voicemail, Ministerial Whisper and LAN), the provision of professional services and critical break-fix support. Solution The client required a proactive, reliable partner to ensure effective delivery of the project and appointed nscglobal to provide a fully managed service for the IPT, Voicemail, LAN and Ministerial Whisper service. This assignment included responsibility for a wide range of implementation stages from site surveys through to staff training. A service centre offering a 24-hour call facility through which users could report any faults and seek assistance was put in place, in addition to a fault logging and service request web portal. Implementation fully complied with PRINCE2 methodology, used extensively by the UK Government, while the contract was set to run for five years. Benefit With several specialist suppliers involved in the project dealing with aspects of design and hardware, effective communication and strong project management was a pre-requisite for success. nscglobal acted as the lynchpin in all this, ensuring that the project was fulfilled to the client and end user’s complete satisfaction. Over the course of the project the client awarded substantial additional business to nscglobal, including similarly specified work in France and India. Related to this article Managed Infrastructure Australia Austria Canada Cyprus Czech Republic France Germany Hong Kong India Italy Japan Malaysia Netherlands Singapore Slovakia South Africa Spain United Arab Emirates United Kingdom United States of America nscglobal Limited Contact Privacy Policy © 2014