ONSITE TECHNICAL SUPPORT Guaranteeing prompt trouble resolution and maximized uptime with on-site maintenance response plans. Acuative utilizes a wide range of technical skills, management tools, industry best practices and processes that enable us to proactively view and manage the latest technologies for delivering voice, video and data while containing costs and alleviating risk. ON-SITE MAINTENANCE Acuative offers a range of ValuNet maintenance response plans, all backed by Service Level Agreements, to meet all of your locations’ technology and network care needs, wherever they may be. Valunet covers equipment from a wide range of industry leading manufacturers. Acuative’s extensive experience and ongoing approach to supporting multivendor networks drives internal efficiencies, resulting in services that are cost-effective for our clients. ValuNet ValuNet maintenance features include: Choice of guaranteed response times: 2-hour, 4-hour and next day response Multi-vendor support Advanced replacement of hardware On-site support by a certified Acuative technician with replacement hardware Trouble assistance with circuit problems, inside wiring and environmental problems simplified management of your service (Link to Service Contract Administration) Online access to real time project tracking within our Client Portal ValuNet Plus In addition to the features above, Valunet Plus includes: Full OEM equipment support Software upgrades OEM equipment notifications OEM certified spares ValuNet Ultimate Valunet Ultimate is an enhanced and more affordable version of OEM services provides 24/7 concierge access for single point of contact monitoring for proactive notification of equipment status Enhanced contract management (Click to see more about Contract Administration) VALUENET ULTIMATE FACTSHEET ON-SITE TECHNICAL SERVICES One of Acuative’s most mature services is our North American field force, comprised of predominantly an employee-based force augmented by a well-vetted variable workforce. This employee-based model gives Acuative the ultimate in control and quality. Learn more about the team here: ON-SITE TECHNICAL SERVICES SITE ASSESSMENTS Understanding existing network assets and identifying factors to be considered for a successful project. It’s not easy to keep track of every asset on every site across your network. Ongoing demands and changes make knowing the exact state of your network a moving target, elusive but necessary when considering further network investments. Acuative can help. Acuative’s field force is uniquely positioned to conduct and document on-site surveys for voice, data and video in both wireline and wireless environments, wherever your sites may be. Site surveys identify assets and the unique client network complexities of the site’s voice, data and video implementation needs. Each site is evaluated carefully and documented, including digital photographs. Site survey intelligence is used both during implementation to address potential issues in advance of the cutover and afterward to speed resolution of network outages. Third Party Acuative extends IT manufacturers’ product offerings by providing complete installation and post-deployment care for their end-users. Ramping up quickly and transparent to your customers, Acuative delivers the services you need to fully augment your portfolio without investing in your own infrastructure. SERVICE CONTRACT ADMINISTRATION You can trust Acuative to assess, plan, quote and implement the maintenance plan from Cisco and other leading manufacturers that makes the most sense for your network and your budget. We analyze your needs, track your specifics, site by site, manage the renewals and make any changes you may need to ensure that all your network assets are covered. FIND OUT MORE Customer Quote "Your staff has supported me very well over the last three years. We have many asset changes and wrinkles that need to be addressed on an ongoing basis. You have always risen to the challenge and continually keep our Cisco SMARTnet contracts in order." – Operations Manager, Financial Services WHY ACUATIVE? Industry Experience Leverage our 35 years of experience delivering transformative lifecycle network support for large, geographically dispersed networks. Global Expertise No need to expend time and resources to tackle it alone, anywhere in the world. Acuative is your single source with the drive and energy to help you accelerate. Technology Partners Working closely with industry leading service providers and technology companies to deliver a seamless solution. Tools to Manage Business Outcomes We give you visibility to our tools and systems, with experienced project managers and our state of the art management portal. Acuative INFO@ACUATIVE.COM CONTACT US LEGAL SITEMAP LinkedIn Twitter YouTube