Home CHOOSE COUNTRY Cervera - Safer and more stable store payments that are future-proof with one and the same payment exchange for e-commerce and store trading Following acquisitions and mergers, Cervera was in need of a new payment system. The chain had two different cash register systems and the existing terminals could not accept debit cards with chips. Verifone was selected to deliver a new solution to all 68 stores. At the same time, Verifone was given the opportunity to deliver a new payment solution for Cervera's e-commerce. The result was easier maintenance, as well as safer and more stable payments for the entire chain. Cervera is Sweden's market-leading and nationwide store chain in cooking, serving and decoration. The chain has 68 stores, including 18 franchisees. The group also includes "NK Glass, Porcelain & Kitchen" with two stores. In 2009, the chain buys about 20 attractive store locations from the bankrupt Duka. The acquisitions are one reason why Cervera 2011-2012 is carrying out work where store concepts, interior design, store and marketing communication were renewed. The acquisition of the Duka store chain also means that the company is forced to use two different store data systems. Something that hindered the maintenance work and the collection of statistics from the systems. During this period, Cervera also has problems with not being able to accept debit cards with chips, something they have to apply for an exemption for. To facilitate maintenance but also statistics collection, Cervera now decides to upgrade its own checkout system and introduce this in all 68 stores. At the same time, the company is looking for a new payment solution for its e-commerce. Cervera already has a collaboration with the Verifone Group, so when payment solutions for both e-commerce and physical commerce are to be upgraded, it will be natural for them to turn to the same supplier. The fact that the supplier of the cash register system Fackhandelsdata also has a collaboration with Verifone makes the choice even easier. To solve its problems, Cervera chose to procure a new Group-wide payment solution. A new supplier with a single framework agreement for the entire group was Verifone, which now delivers a Multi Channel solution with cash-connected payment card terminals to all of Cervera's 68 stores and a new payment solution to Cervera's e-commerce. The solution is delivered as a service, ie in a form of lease agreement where Verifone delivers a payment solution to e-commerce and all of Cervera's stores, including smart card terminals that are connected to Cervera's cash register system. And given support or replaced if they did not work. For this, Cervera pays a monthly rent. - Cervera's decision to choose Verifone instead of one of our competitors reflects the value that our all-in-one model adds to modern retail, says Bo Danielsson, responsible salesman at Verifone. Cervera is by far the largest player in Sweden in cooking, serving and decoration. We look forward to being responsible for their payments and developing them in the future. With a common solution for the entire chain, maintenance and statistics collection is considerably facilitated. At the same time, Cervera can now offer its customers a more secure and stable solution that can, among other things, handle debit cards with chips. With a chip and PIN, the customer approves their payment directly and does not have to worry about any technical risks. E-commerce can handle all the major payment cards: Visa, Mastercard, Diners and Amex as well as direct payment via Handelsbanken, Nordea, SEB and Swedbank. It is also possible to charge in foreign currency. In addition, invoice payments are supported via Verifone's partners. - Verifone offered us a stable payment solution that meets the different needs of both e-commerce and our stores and franchisees, says Lars Gustavsson, manager and responsible for store data within the Cervera chain. The payment process is very critical to support our business process and continuity. The collaboration with Verifone gives us the opportunity to offer our customers secure payments and future new payment methods such as contactless and mobile payments. CERVERA CASE STUDY Cervera.pdf Main Navigation START SUPPORT ABOUT VERIFONE OUR CUSTOMERS WEBSHOP HOME LEGAL & PRIVACY POLICY Verifone Sweden AB Box 92031, SE-120 06 Stockholm Telephone exchange: 08-566 287 00 Telephone Customer support: 08-566 287 70 support@verifone.se Copyright © 2012-2016, VeriFone Systems, Inc.