Support Contact us Products Solutions Services Partners Resources Company CList Unlock the full potential of outbound contact centers CList is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList improves contactability by predicting the ‘Best Time to Call’ each customer. Automation of administrative tasks CList automates administrative tasks triggered by real-time business results, schedules or campaign events. As a result, it reduces the burden of manual tasks from administrators and improves the performance and productivity of the contact center by promptly adjusting the communication plan. Prediction of ‘Best Time to Call’ A key success factor of any outbound campaign is to reach every customer at the right moment. CList helps companies achieve this challenging goal by predicting the ‘Best Time to Call’ each contact. Through the use of deep machine learning, CList optimizes the communication strategy aiming to maximize Contact, Right Person Contact or Success rates. Real-time and historical reporting Administrators can assess the data quality, the performance of the team, and other metrics with the integrated reporting module of CList. Valuable information such as Right Party Contact (RPC) and Success rates are updated in real-time. Additionally, historical reports provide detailed information on the execution results with intuitive data visualization. Easier compliance with regulations Failing to comply with the strict regulations that govern the use of automatic dialing can result in heavy fines. To mitigate the risk, ‘Do Not Call’ and other exclusion lists can be imported to CList and applied to specific campaigns, categories of campaigns, or globally. Furthermore, CList can automatically pace the dialing within the regulated limits. 2020 CUSTOMER Product of the Year CList was awarded by CUSTOMER Magazine with the Product of the Year Award recognized as an AI-powered application that enhances the performance of outbound contact centers. Stay Connected © 2019 Comsys. All Rights Reserved. Cookie Policy Privacy Policy We use cookies to improve your experience. Continue browsing or click 'Accept' if you agree. Click settings to opt-out. Cookie settingsAccept