COMPANY / BUSINESS PROCESS OUTSOURCING / AUTOMOTIVE ACADEMY / CONSULTING / CONTACTS / JOBS / NEWS / THE STRATEGY CUSTOMER CARE SOCIAL CRM TEC-CARE SOLUTIONS Home - Business Process Outsourcing (BPO) - Tec-care solutions Tec-care solutions Our professionals are committed to the continuous search for the improvement of processes to support the business both in the design and development phase of the service and in the release and operation phase. The constant alignment with the client company allows to provide and receive timely and valuable feedback information for a continuous re-engineering of the process and for a sharing of performance data. We are equipped with powerful proprietary tools for measuring the Customer Satisfaction Index (CSI) even for thousands of interactions a day, giving our customers a timely report on the satisfaction status of their customer base. We have organized Customer Care based on QR code and RFID and implemented database standardization and enrichment services on innovative technology, which combine the effectiveness of the action with extreme speed of intervention and low costs. We manage Automatic Incident Management services, for example on behalf of pharmaceutical companies or Multiutility companies that allow: the reception of calls by n users of the Call Entry and Call Dispatching service distributed throughout the country (availability of the service 24 hours a day); the coding and classification of all the possible recipients of the request for assistance and intervention; the creation of a supplier / timetable / communication channel matrix to forward requests for assistance to the technicians of the various suppliers; the parameterization of the different channels for forwarding the request within the IVR solution (Voice, e-mail and sms). Company Who we are What we offer What inspires us Board Members Partnership Certifications BPO The strategy Customer care Social CRM Tec-care solutions Automotive Academy The strategy Commercial training Technical training Helpline Services for builders Consulting The strategy Jobs People The work environment Applications News News Archive Milan +39 02.87067431 info@nexteria.it Rome +39 06.45651298 info@nexteria.it Verona info@nexteria.it Nexteria Srl Milan CF and VAT number 07534110965 - Copyright © 2011 Nexteria Srl all rights reserved - Privacy - Legal Notice