WHO ARE WE ? OUR CLIENTS OUR OFFER OUR STRENGTHS OUR ENGAGEMENTS OUR COMMITMENT S Our vocation: always to serve you better! With the men and women who work there, we are developing a strong environmental and societal commitment as well as a permanent quality approach. A SUSTAINABLE APPROACH The foundations of our business plan are based on values such as work, integrity, solidarity and loyalty. These values form the basis of the relationship of trust between the Group, our customers, our suppliers, our employees and our shareholders. These values are included in the management policy: Autonomy - Loyalty - Performance - Training - Strategy Our ambition is also based on an essential asset: our teams. The expertise, professionalism, motivation women and men of Martin Belaysoud Expansion group make our performance today and make our future success. Martin Belaysoud Expansion has a real social and environmental concern: attention to the territories where it is established, respect for individuals both internally and externally, the ethics of suppliers with whom it engages in long-term partnerships, QSE policy deployed among all employees, etc ... We are part of a sustainable approach linking our values to the main principles of the United Nations Global Compact relating to: Human rights Labor conditions The environment The fight against corruption This continuous improvement approach, shared by all Group employees, combines social and environmental responsibility with the development of our activity. On a daily basis, we take action to improve working conditions and reduce the impact of our activities on the environment: Deployment of videoconferencing and network card vendors' equipment to limit travel Raising staff awareness of reducing energy consumption with a campaign on “eco-friendly actions” Collection and recycling of printer cartridges, mobile devices Raising customer awareness of waste collection with Eco-Systèmes Collection of ampoules from our customers in partnership with Recylum Use of vehicles with low energy consumption Reduction of packaging and delivery notes The foundations of our business plan are based on values such as work, integrity, solidarity and loyalty. These values form the basis of the relationship of trust between the Group, its customers, suppliers, employees and shareholders and are included in the management policy: Manager with ALPES Attitude (Autonomy, Loyalty, Performance, Training, Strategy) . QUALITY AT THE HEART OF OUR CONCERNS At Crossroad Aciers, the fundamentals of customer satisfaction apply to all business processes: Purchases / Supplies Marketing advice Sale Preparation Transport Cela se traduit par un système de management de la qualité. Toutes nos actions s'intègrent dans une démarche qualité et d'amélioration continue visant à augmenter la qualité de notre production et de notre organisation. Cet état d'esprit implique la totalité des acteurs de notre entreprise dans un but commun : répondre au mieux aux exigences des clients. LES ENQUÊTES CLIENTS Toujours plus à l'écoute de ses clients, Crossroad Aciers a mis en place, depuis janvier 2016, des enquêtes de satisfaction régulières. Ces enquêtes permettent de faire remonter, en plus des points positifs, les axes d'amélioration éventuels de nos produits et services. Les clients évaluent ainsi Crossroad Aciers avec une note, allant de 1 (pas satisfait) à 5 (très satisfait). Si une évaluation est inférieure à 3/5, un suivi est effectué, et une action est engagée afin de résoudre l'éventuel insatisfaction. Un retour plus que positif de nos clients puisque nous obtenons une note moyenne de 8,7 / 10 sur l'année 2017 ! © Martin Belaysoud Expansion - 2019 Legal Notice General conditions of use | Cookie management policy | Data protection policy