WHAT WE DID WHAT WE DO ABOUT US SUPPORT & MANAGEMENT Headlight Application Management - content and benefits Headlight Application Management is a management model based on commitment, proximity, competence and structural capital. For us, it is about long-term customer relationships where we go to great lengths to familiarize ourselves with the customer's operations and streamline both products and services. At the same time, we let this create good opportunities for new knowledge, experience and competence that we constantly carry with us. This leads to joint success now and in the future. HAM is an effective control system based on using the ITIL framework in an optimized way. "Delivery commitments based on agreements for takeover of applications and entire systems." The emphasis and also advantages of the model are mainly; Supports the business and its needs with a broader approach to the management object with a focus on business benefits and functional management. Simplifies the contract structure and the relationship with partners with increased business acumen as a result. Provides clear responsibility for technology and operations Enables out / insourcing Based on industry-based frameworks (Mainly SLA and ITIL) Offers value-added services through active management. All in all, it can be described as maximizing the controllability of the management objects based on the business benefit they can create balanced against the costs required in the management. PROCEDURE Headlight's model is based on an entry offer based on workshops to ensure that the business's requirements are met and prioritized in a management plan which, together with the agreed service level (SLA), forms the basis for our commitments. Förvaltningsplanen innehåller främst; Förvaltningsobjektet och syfte och mål med de verksamhetsprocesser det stödjer Rutiner och processer för att hantera det aktuella förvaltningsobjektet Kontaktytor, beslutsforum samt ansvarsområden Planerade förändringar och releaser i ett 12 månaders perspektiv HAM bygger också på en tydlig avgränsad etableringsfas där aktiviteter som etablering av produktions- och testmiljöer, kunskapsöverföring- och uppbyggnad till förvaltningsteamet är självklara delar. Själva förvaltningen sker rent fysiskt på ett befintligt AM center där Headlights erfarna medarbetare svarar för kvalitén i leveransen som kan ske med egna eller en kombination av egna resurser tillsammans med en eller flera outsourcingpartners där detta kan ske på ett kostnadseffektivt sätt. Örebro Västerås Borlänge Stockholm Headlight Örebro Rudbecksgatan 7 702 11 Örebro info@headlight.se 019-270 270 Want to know more about us in Örebro? Per-Olof Rosén, Consulting Manager Tel: 070-666 86 65