Tenants Frequently Asked Questions Company Portfolio Availability Press / News Contact FAQ/Tenants Tenants Frequently Asked Questions Soundview Park located next door to Lafayette Boynton Apartments Tenant Maintenance Requests For the properties which offer the Travtus Advantage program, you may make a maintenance request by clicking on the blue Travtus portal button below, or by calling your site office. For our smaller properties without a site office, please contact your superintendent. If you have not yet registered for Travtus, please contact your site office and provide your contact information. Lafayette Boynton site office – 718-378-2800 Promenade temporary construction office – 718-329-1229 Hazel Towers superintendent office – 718-319-8421 Atlantic Towers site office – 718-385-3600 In the event the office is closed, please leave a message and we will return your call as soon as we return. House Rules House Rules for 25-98 36th Street [pdf] House Rules for 47 Clifton Place [pdf] House Rules for 92 Gates Avenue [pdf] House Rules for 105-05 69th Avenue [pdf] House Rules for 150 St. James Place [pdf] House Rules for 214-218 Prospect Place [pdf] House Rules for 1530-1520 Story Avenue [pdf] House Rules for Atlantic Towers [pdf] House Rules for Hazel Towers [pdf] House Rules for Lafayette Nelson Apartments [pdf] House Rules for Promenade Nelson Apartments [pdf] Move Out Procedures Move Out Procedure for 25-98 36th Street [pdf] Move Out Procedure for 47 Clifton Place [pdf] Move Out Procedure for 92 Gates Avenue [pdf] Move Out Procedure for 105-05 69th Avenue [pdf] Move Out Procedure for 150 St. James Place [pdf] Move Out Procedure for 214-218 Prospect Place [pdf] Move Out Procedure for 1530-1520 Story Avenue [pdf] Move Out Procedure for 3240 Henry Hudson [pdf] Move Out Procedure for Atlantic Towers [pdf] Move Out Procedure for Hazel Towers [pdf] Move Out Procedure for Lafayette Nelson Apartments [pdf] Move Out Procedure for Promenade Nelson Apartments [pdf] FAQs Click the FAQ category titles below to expand the information you’re looking for. Billing & Accounts When is my rent due? + Can I make a payment with a credit card? + Who do I make my rent checks payable to? + Where do I Mail my rent check to? + Maintenance How do I make a maintenance request? + What qualifies as an afterhour’s emergency maintenance request? + Move In Procedures Is a Certificate of Insurance required for move ins/ move outs? + Do you allow dogs? + Why does my neighbor have a dog? + How do I set up my utilities? + Is parking available? + Do I need to be present during the exit inspection that is performed when one is vacating the apartment? + Who do I return the keys/ Fobs to upon vacating? + When will my security deposit be returned? + Renting an Apartment Having the following paperwork ready can help accelerate the rental of an apartment. When applying for an apartment with Nelson Management we will typically ask each applicant to furnish the following supporting documents: Employment verification letter on company letterhead stating position, salary and bonus, if any. If you are starting a new job, bring your offer letter. 4 most recent pay stubs, if applicable Copy of your 2 most recent tax returns Last 12 months cancelled rent checks Photo identification (i.e. driver’s license) What are the financial requirements for renting an apartment? + How long does it take to get approved? + What monies are due and when? + For HUD Section 8 Buildings all inquiries can be made at our main office listed on our contact page. Do you have a question not addressed here? Please feel free to call us, we’re happy to assist you. Nelson Management Group Ltd. 118-35 Queens Boulevard, 14th Floor Forest Hills, New York 11375 (718) 997-9500 (718) 997-1781 fax (718) 263-2037 TTY Nelson Management Group Ltd., is a full-service Real Estate Management firm in New York City. With 28 years experience and over 7500 management-owned properties across the five boroughs. © 2021 Nelson Management Group Ltd. All Rights Reserved. Privacy Policy