Contact Us Directions Clinic Hours Menu Complaints Grievances Heart of the Rockies Regional Medical Center’s grievance procedure Heart of the Rockies Regional Medical Center (HRRMC) has adopted a patient complaint/grievance procedure providing for prompt and equitable resolution of complaints. Our Risk Management Department has been designated to coordinate the grievance process of HRRMC and its outlying clinic facilities. All patients have a right to express concerns or complaints about their care without fear of discrimination or reprisal, and to receive a prompt and courteous response whereby, should complaints/grievances arise, they will be investigated and resolved in a satisfactory and timely manner. A complaint may be submitted in writing or by calling (719) 530-8202. Please provide the following information: Name Address Phone number of the person filing the complaint Name of patient Date and details of complaint The complaint may be submitted to the main reception desk at HRRMC or mailed to: Grievance Officer HRRMC P.O. Box 429 Salida, CO 81201 A full investigation by appropriate staff will be conducted in a timely manner with feedback provided to the person filing the complaint (as outlined in ADM-1025 Patient Complaint/Grievance Policy and Procedure). HOSPITAL COMPLAINTS A patient grievance can be filed with the hospital and/or a patient may pursue other remedies that may include filing the complaint with one of the following agencies: Health Facilities Division Colorado Department of Health and Environment (CDPHE) 4300 Cherry Creek South Denver, CO 80222-1530 (303) 692-2000 or (800) 886-7689 Quality Improvement Organization (QIO) KEPRO Rock Run Center, Suite 100 5700 Lombardo Center Dr. Seven Hills, OH 44131 (844) 430-9504 (Toll-free) Fax: (844) 878-7921 Nurse and physician related complaints Physician complaints can be filed with the Colorado State Board of Medical Examiners by calling (303) 894-2430. Patients may file a nurse-related complaint with the Department of Regulatory Agencies (DORA): 1560 Broadway, Suite 110 Denver, CO 80202 (800) 866-7675 or (303) 894-7855 Toll-free fax (303) 894-7885. Discrimination complaints Any patient who believes he or she has been discriminated against based on a disability under Section 504 of the Rehabilitation Act of 1973, may contact HRRMC's Section 504 Coordinator Compliance Officer at (719) 530-2214, or the hotline (719) 530-2245. A written complaint related to Section 504 may be filed with the: Office for Civil Rights (OCR) Department of Health and Human Services 999 18th Street, South Terrace, Suite 417 Denver, CO 80202 (303) 844-2024, TDD (303) 844-3439, FAX (303) 844-2025 Hotlines: (800) 368-1019 voice, TDD (800) 537-7697 Click here for HRRMC's Nondiscrimination and Accessibility Statement.   Patients & Visitors Billing & Payments Advance Medical Directives Affordable Healthcare Café Centralized Scheduling Complaints Grievances E-Cards to Patients End of Life Options Act Gift Shop Health First Colorado Nurse Advice Line Interpreter Services Medical Records Patient Portal Patient Rights Planning for Your Procedure Privacy Practices Registration RV Parking Visitor Info How can we help you? HRRMC Wellness Retreat Find a Provider Pay My Bill Careers Price Transparency HRRMC Foundation 1000 Rush Drive Salida, CO 81201 (719) 530-2200 Special District Transparency Notice Patients & Visitors Financial Assistance Policy Careers News Locations Copyright © 2021 Privacy Policy Site Map