WHAT HOW WHY CONTACT CLIENT LOGIN GET A QUOTE BOOK A CAR 中文 AFFILIATE COMMUNICATION POLICY Please note, the Driven Worldwide communication policy must be adhered to at all times. Failure to do so will result in performance management and possible non-payment for the affected service. When collecting a client from an Airport/Station/Port all chauffeurs must: • Monitor the arrival time and be on-location 15 minutes prior. If collecting from a Private Jet, please be on-location 30 minutes prior to the scheduled arrival time. • Stand with the provided DWW nameboard in a position that is visible and obvious to arriving client. • If you have not met the client 45 minutes after the flight arrival, contact DWW immediately and await further instructions. • If you have not met the client 15 minutes after the train/ferry arrival, contact DWW immediately and await further instructions. When collecting a client from an address all chauffeurs must: • Park as close as possible and wait in or next to the vehicle with the DWW nameboard clearly displayed. • If picking up from a Hotel, announce your presence to the doorman/concierge or reception. • If you have not met the client 15 minutes after the scheduled pick-up time, contact DWW immediately and await further instructions. When on a Roadshow all chauffeurs must: • Notify Driven Worldwide immediately if you are going to be late to any scheduled meetings. We must receive a call to advise that the clients have not come out of the meeting after the scheduled end time. We must then receive a call when you are en-route to the next meeting with an estimated time of arrival. • Notify Driven Worldwide immediately if there are any changes to the schedule, for example if a service is extended by the travelling party, if the meeting address is changed or cancelled, if the clients decide not to go to a meeting etc. • Never stand down unless authorised by DWW • Top Tip: Don’t leave it until you are late before informing DWW of a delay or change and call us even if the client says they have informed the relevant people. EMEA +44 (0)20 3848 5101 uk@drivenworldwide.com Americas +1 201 630 6900 usa@drivenworldwide.com APAC (亚太区) +852 5819 0000 hk@drivenworldwide.com Copyright ©2021 all rights reserved Blog Cookie Settings Terms and Privacy Affiliate Communication Policy