Pay My Bill Contact Us Español Search My Account My Community My Utility Resources Home > Resources > Online Legal/Privacy Online Privacy Statement Respect for Your Privacy Southern Pioneer Electric Company, (SPECO) respects the privacy of its members and of visitors to its various online platforms, including www.southernpioneer.net (the website). In addition to SPECO’s Privacy and Confidentiality Policy, this Statement explains the treatment of information collected through SPECO’s online interfaces, including applications or websites we have placed on third-party sites such as Facebook®, Twitter®, other social media services, mobile applications (the applications) and www.southernpioneer.net, and how SPECO uses any such information that is collected. All use of the various Online platforms, including the website and the applications and associated services and functionality (the services) is subject to this Privacy Statement. Information We Collect Personal Information: SPECO obtains personal information concerning you (personal information) when you contact us with inquiries, register for an online account or use the services, including our online bill payment services or our online employment application services. In addition, SPECO may obtain personal information in connection with providing utility services to you. By using the services, you are consenting to our use of personal information in accordance with this Privacy Statement, the Terms of Use and, if applicable, the Employment Application Terms. Personal Information also includes any user-name or password selected or assigned to you when you register with the website. You should be sure to keep any such user-name and password confidential, and to let us know right away (using any of the contact methods below) if you believe that someone else may have learned your password. Non-Identifiable Information: When you use the services, SPECO may receive or generate non-identifiable information about your use of the services (non-identifiable information). Typically, such information is collected passively. For example, we may use “cookies” or similar technology to collect this information. A “cookie” is a piece of information sent to your browser when you access the website or applications. The information gathered using “cookies” or similar technology may include the date and time you access any of our services, the pages you view on the website, the type of browser and operating system used to access the website and/or whether you linked to the website from another site and, if so, the URL of the referring website. We may store non-identifiable information ourselves or it may be provided to or maintained by our affiliates, agents or service providers. We use this information to help us keep our services current with industry standards, to improve the functionality and services and to better tailor the website or applications to users’ needs. How We Use Personal Information We use personal information for billing, collecting payments, contacting customers, resolving problems, providing or improving the services, marketing purposes, enhancing the website and meeting legal concerns or obligations. In addition, if you provide personal information for a specific reason, we may use the personal information in connection with the reason for which it was provided. For instance, if you contact us, we will use the personal information you provide to answer your question or resolve your problem. Online Tracking Location tracking on mobile devices: Certain applications on mobile devices may transmit information to us about your location when you request information from them. An example may be the inclusion of your physical location when you report an outage using your mobile device. We may use that information to improve the services we provide to you as well as improving our services generally in your area. We use Google Analytics, which uses “cookies” and other, similar technologies to collect information about use of the Services anonymously and reports Website and Mobile Application trends, without identifying individual visitors. To learn more, including how to opt out, visit https://tools.google.com/dlpage/gaoptout. Disclosure of Personal Information In special circumstances, we may share your personal information with certain third parties without further notice to you. We also sometimes use other companies to perform certain business-related functions in connection with the website, applications and other services. Examples include mailing services, maintaining databases and processing payments. When we engage another company to perform a function of this nature, we provide such company with the personal information that they need to perform that function. However, as a general matter, we do not provide email addresses or other personal information to any third parties for the marketing of third parties’ goods or services without your consent. We may disclose personal information if required to do so by law or if we in good faith believe that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the website or the public, or (iv) protect against legal liability. In addition, we may provide Personal Information to credit bureaus or collection agencies if we are permitted or required to do so by law. Links to Other Websites The website and applications may contain links to other websites that are not controlled by SPECO or, like our website, not owned by SPECO. Also, you may have linked to SPECO’s website from another website that is not owned or controlled by SPECO. Please be aware that we are not responsible for the privacy practices of other websites, and this Online Privacy Statement applies only to information collected through www.southernpioneer.net website, the applications or in connection with the other services. You should carefully review the privacy practices of any third-party website before providing such website with any personal information. Social Media Platforms SPECO may interact with registered users of various social media platforms, including Facebook® and Twitter®. Please note that any content you post to such social media platforms (e.g., pictures, information or opinions), as well as any personal information that you otherwise make available to users (e.g., your profile), is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review this information carefully in order to better understand your rights and obligations with regard to such content. Security SPECO employs reasonable security measures to protect personal information in our possession. Such measures include protection against the loss, misuse or alteration of any sensitive information included in the personal information. However, no electronically stored information is completely secure. Consequently, while we strive to secure the information we have collected online concerning you, we are not able to guarantee such security. Changes to This Privacy Statement It may be necessary for us to make changes to this Privacy Statement from time to time, in order to reflect changes to the website or other services, technology or legal requirements and guidelines. SPECO reserves the right to update or modify this Privacy Statement (on a prospective basis) without prior notice to you. Please check this Privacy Statement for any updates periodically, especially before you provide any personal information. Children’s Privacy While our website contains energy-related information and entertainment that may be of educational value to children, no personal information has to be entered in order for you to use those features. We do not knowingly permit persons under the age of 13 to register or provide personally identifiable information (or any other personal information) through our website or other services, and the provision of personal information by children through our website or other services is strictly prohibited. We encourage parents to supervise and participate in their children’s Internet activities, and we urge children to exercise caution and consult their parents before providing any personally identifiable information to any website on the Internet. How to Contact Us Should you have any questions or concerns regarding your information or privacy-related issues, please contact us via any of the methods listed directly below: Via Mail: Legal Services Southern Pioneer Electric Company P.O. 368 Ulysses, KS 67880 Via E-mail: energyservices@pionerelectric.coop Via Telephone: (800) 670-4381 Via Fax: (620) 886-3066 (620) 626-2393 Upon your verifiable request using any of these methods, we will happily correct inaccurate information concerning you that we may have in reasonably obtainable form. You may also request to be removed from our services list using any of these methods and within the applications. Revised: December 2017 Statement of Non-discrimination Southern Pioneer Electric Company is the recipient of Federal financial assistance from the Rural Utilities Service, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age of Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age or handicap shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. The person responsible for coordinating the organization’s nondiscrimination compliance efforts is Stephen Epperson. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, DC 20250; or the Administrator, Rural Utilities Service, Washington, DC 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible. My Account Understand Your Bill Pay My Bill Ways to Pay Your Bill Report an Outage Advanced Metering Infrastructure Rates My Community About Us News Releases Careers Youth Tour Sponsorship and Donations Resources SmartHub Ways to Reduce Your Bill Scam Safety Safety Online Legal/Privacy Rates FAQs Customer Service 1 (800) 670-4381 Report an Outage 1 (866) 668-8800 or (620) 624-7309 Copyright © Southern Pioneer Electric Company