Search Offers 0 Saved Call Menu Back You are here: Homepage > News > Smiths STAY SAFE - COVID-19 Response SMITHS STAY SAFE EXPLAINED FREQUENTLY ASKED QUESTIONS Updated Monday 19th July 2021 Our sales showrooms and used car display areas are open to the public, following our Smiths STAY SAFE COVID-secure protocols (see below for more details). IMPORTANT: If you, or anyone in your household display any potential Coronavirus symptoms, or you have been advised to self-isolate, please do not visit us. If you have an appointment booked, please call us and let us know. The health and welfare of our staff and customers is our absolute top priority, which is why we have introduced Smiths STAY SAFE. This is a set of guidelines designed to reduce the risk from COVID-19 for both our staff and customers while still providing the same high levels of customer service that we pride ourselves on. Smiths STAY SAFE Explained Buy Your Next Vehicle From Home We realise you may not feel comfortable visiting our dealership at the moment, but you may still want to upgrade your vehicle. We're making use of technology to allow you to purchase your next vehicle from the comfort of your own home. You can contact us by phone, email, website contact form and live chat. If you'd like to speak to a member of our sales team face-to-face to discuss your requirements, we can arrange a video appointment with you. We can send you a video tour of the vehicle you're interested in and if the vehicle is in stock with us you can reserve it online for just £99. Once you've made a purchase it can be delivered to your home or you can collect it from us with minimal contact from our team, again we will make use of technology to ensure you still get a high-quality handover experience. Please Make An Appointment As always, you will receive a warm welcome when you visit one of our dealerships. However, to help us manage the number of people inside our buildings we are asking customers to make an appointment before they visit us if possible. You can make an appointment by visiting the contact us page on our website, selecting your dealership of choice, and then completing the online form or contacting us by phone. Remain at Least 2-Metres Apart We're asking all customers and staff to remain at least 2-metres apart from each other wherever possible. To help you with this we have placed markings on the floors showing this safe distance, any test drives will be unaccompanied. For the ultimate social distancing, our sales departments are able to offer online video or telephone consultations so you don't need to visit the showroom if you don't wish to do so. Face-Coverings From Monday 19th July 2021 face coverings are no longer required by law. For the protection of both our staff and customers, we respectfully ask you to continue to wear a face covering when inside the dealership buildings. Our staff will still be wearing face-coverings when they are in customer-facing areas of the business, unless they are behind some other form of protection, such as a perspex screen. More Cleaning, More Often Cleaning regimes have been increased, with surfaces being cleaned down regularly throughout the day and items used by multiple people (for example credit card machines) being cleaned after each use. We fit protective coverings to the seats, steering wheels, and gear lever of your vehicle while it's with us, and the main touch-points will be cleaned with a sanitising product before you collect it for added peace-of-mind. The main touch-points of showroom display vehicles, used vehicle, courtesy vehicles, and demonstrators will be cleaned with a sanitising product between customers. Working in the Safest Way Our staff have been provided with guidance on the safest way to carry out their job roles, as well as being reminded they must strictly adhere to advice on self-isolation if required. Our processes are reviewed regularly to ensure they are following the latest Government advice. A copy of the COVID-19 Processes & Procedures Document that we have provided to our staff can be downloaded here. Frequently Asked Questions Are your dealerships open? Do I need an appointment before I visit? Am I able to have a test drive? What measures are in place to ensure your showrooms are safe for me to visit? Do I need to wear a face-covering when I visit? My vehicle needs an MOT or service but I am not comfortable visiting a dealership, what should I do? Will a courtesy vehicle be provided if my vehicle is at the dealership for maintenance or repair? MAKE AN ENQUIRY CONTACT US Find your nearest Dealer Select Franchise All FIND NOW VIEW ALL LOCATIONS Privacy & Legal Terms & Conditions Site Map Complaints Procedure Back to Top NetDirector ® - Automotive Ecommerce change cookie settings This site uses cookies and related technologies for site operation, analytics and third party advertising purposes as described in our Privacy and Data Processing Policy. You may choose to consent to our use of these technologies, or further manage your preferences. To opt-out of sharing with third parties information related to these technologies, select "Manage Settings" or submit a Do Not Sell My Personal Information request. MANAGE SETTINGS ACCEPT RECOMMENDED