0800 001 4990 info@warrantywise.co.uk Request a Repair Contact Us PRIVACY POLICY You are here: Home Privacy Policy PRIVACY POLICY This privacy policy applies between you, the User of this Website and Warrantywise Limited, the owner and provider of this Website. Warrantywise Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.warrantywise.co.uk/downloads. Please read this privacy policy carefully. DEFINITIONS AND INTERPRETATION 1. In this privacy policy, the following definitions are used: Data collectively all information that you submit to Warrantywise Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are on the Cookies Page; Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; GDPR the General Data Protection Regulation (EU) 2016/679; Warrantywise Limited, we or us Warrantywise Limited, a company incorporated in England and Wales with registered number 07963594 whose registered office is at The Rocket Centre, Trident Park, Trident Way, Blackburn, Lancashire, BB13NU; UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; User or you aany third party that accesses the Website and is not either (i) employed by Warrantywise Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Warrantywise Limited and accessing the Website in connection with the provision of such services; and Website the website that you are currently using, www.warrantywise.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions. 2. In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; "including" is understood to mean "including without limitation"; reference to any statutory provision includes any modification or amendment of it; the headings and sub-headings do not form part of this privacy policy. SCOPE OF THIS PRIVACY POLICY 3. This privacy policy applies only to the actions of Warrantywise Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 4. For purposes of the applicable Data Protection Laws, Warrantywise Limited is the "data controller". This means that Warrantywise Limited determines the purposes for which, and the manner in which, your Data is processed. DATA COLLECTED 5. We may collect the following Data, which includes personal Data, from you: name contact Information such as email addresses and telephone numbers; demographic information such as postcode, preferences and interests; financial information such as credit / debit card numbers; IP address (automatically collected); web browser type and version (automatically collected); operating system (automatically collected); a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); in each case, in accordance with this privacy policy. HOW WE COLLECT DATA 6. We may collect the following Data, which includes personal Data, from you: data is given to us by you; data is received from other sources; and data is collected automatically. DATA THAT IS GIVEN TO US BY YOU 7. Warrantywise Limited will collect your Data in a number of ways, for example: when you contact us through the Website, by telephone, post, e-mail or through any other means; when you register with us and set up an account to receive our products/services; when you complete surveys that we use for research purposes (although you are not obliged to respond to them); when you enter a competition or promotion through a social media channel; when you make payments to us, through this Website or otherwise; when you elect to receive marketing communications from us; when you use our services; DATA THAT IS RECEIVED FROM PUBLICLY AVAILABLE THIRD PARTIES SOURCES 8. To the extent that you access the Website, we will collect your Data automatically, for example: Facebook; Instagram; Twitter; Google; DATA THAT IS COLLECTED AUTOMATICALLY 9. To the extent that you access the Website, we will collect your Data automatically, for example: we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies". OUR USE OF DATA 10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: internal record keeping; improvement of our products / services; transmission by email of marketing materials that may be of interest to you; contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy. 11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below). To provide a quotation for our product. To contact you in regards to the quotation to ensure the type and level of cover is sufficient for your vehicle. To ensure you are suitably notified before any manufacturers warranty, renewal or quote expiry is reached. 12. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in: soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below. 13. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 14. We may use your Data to show you Warrantywise Limited adverts and other content on other websites. If you do not want us to use your data to show you Warrantywise Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below). WHO WE SHARE DATA WITH 15. We may share your Data with the following groups of people for the following reasons: any of our group companies or affiliates - to provide the most suitable products; our employees, agents and/or professional advisors - to process and administer your quotation and/or booking; third party service providers who provide services to us which require the processing of personal data - to provide the services listed within our product terms and conditions; third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds; in each case, in accordance with this privacy policy. KEEPING DATA SECURE 16. We will use technical and organisational measures to safeguard your Data, for example: access to your account is controlled by a password and a user name that is unique to you. we store your Data on secure servers. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology). 17. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure. 18. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: compliance@warrantywise.co.uk. 19. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. DATA RETENTION 20. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 21. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. YOUR RIGHTS 22. You have the following rights in relation to your Data: Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. Right to erase - the right to request that we delete or remove your Data from our systems. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it. Right to data portability - the right to request that we move, copy or transfer your Data. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. 23. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: compliance@warrantywise.co.uk. 24. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/. 25. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. LINKS TO OTHER WEBSITES 26. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. CHANGES OF BUSINESS OWNERSHIP AND CONTROL 27. Warrantywise Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Warrantywise Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. 28. We may also disclose Data to a prospective purchaser of our business or any part of it. 29. In the above instances, we will take steps with the aim of ensuring your privacy is protected. GENERAL 30. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 31. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 32. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 33. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. HOTJAR 34. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site. CHANGES TO THIS PRIVACY POLICY 35. Warrantywise Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Warrantywise Limited by email at compliance@warrantywise.co.uk. 20 October 2021 CALL US ON 0800 001 4990 or submit a Callback Request: Full Name Telephone Number SUBMIT OUR ADDRESS Warrantywise The Rocket Centre Blackburn Lancashire BB1 3NU 0800 001 4990 info@warrantywise.co.uk OPENING HOURS Sales Mon - Fri 09:00 - 19:00 Sat 10:00 - 16:00 Sun Closed Repairs Mon - Fri 09:00 - 17:00 Sat - Sun Closed USEFUL LINKS Latest News Privacy Policy Cookie Policy Manage Cookies Notices Complaints Contact Us USEFUL LINKS Testimonials How We Operate Student Beans Warranty Wise and Warranty Wise Logo are trademarks of Warrantywise. The website "www.warrantywise.co.uk" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty cover together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms and Conditions apply and are provided by Warrantywise available to download or upon request by calling 0800 169 7880. Warrantywise VAT registration number 264 8618 71 all prices and monetary figures are quoted include VAT at the current rate. Price depends on your vehicle make, model and level of cover. Warrantywise Limited is a company registered in England and Wales No. 07963594 at The Rocket Centre, 3 Trident Way, Blackburn, Lancashire, BB1 3NU and is part of Wise Group Holdings Limited, Company No. 10613336. THIS WEBSITE USES COOKIES By clicking on ‘Accept’, you accept the use of these cookies. SETTINGS Accept