MAIN NAVIGATION Check your FICO® Score Contact us Home Industries Telecommunications, Media and Entertainment Telecommunications, Media and Entertainment Drive business performance across the organization with advanced analytics, optimization, and decisioning. OVERVIEW Telecommunications, media, and entertainment The telecommunications, media, and entertainment sector is evolving and transforming at unprecedented speed to meet growing consumer demand for modern services in an increasingly connected world. Traditional telecommunications, internet, and pay-TV services have converged and consumer adoption of many subscription services has accelerated. To meet consumer expectations for more personalized services, FICO delivers advanced, customer-centric solutions. Capabilties FICO solutions offer a wide range of capabilities, empowering you to make smarter, personalized decisions, streamline operations, and improve the customer experience. Marketing Create and grow customer relationships with confidence. Learn more keyboard_arrow_right Account Opening Fast, frictionless, digital-first account opening solutions. Learn more keyboard_arrow_right Customer Management Smarter decisions, better customer outcomes. Learn more keyboard_arrow_right Customer Communications AI-infused, data-driven digital communication builds lifetime value. Learn more keyboard_arrow_right Payments Fraud Industry-proven machine learning and AI for payments fraud protection across all channels. Learn more keyboard_arrow_right Collections Management Creating the right balance between operational efficiencies and improving customer experience Learn more keyboard_arrow_right FICO is a pioneer in advanced analytics, optimization, and decisioning solutions We successfully deliver solutions in market today to top wireless, pay-TV, and subscription service providers globally. We understand the importance of your acquisition, growth, and retention strategies. Together, we can apply our expertise in big data and AI to help you leverage vast, rich datasets to improve customer centricity. Sharing best practices and deeply understanding the tradeoffs, we enable you to optimally align people, process, and technology, manage to your company-specific risk tolerances, accelerate your return on investment, and ensure your success. FICO® Platform is a solid foundation to build on It is complemented with a suite of solutions that can help guide your decisions, as well as your strategy. These solutions can solve your mission-critical business needs today and tomorrow, whether your focus is on the best next offer, maximizing subscriber value, mitigating voluntary and involuntary churn, managing first- and third-party collections, improving financing device decisions, operationalizing your analytics, recovering equipment, preventing fraud, personalizing every consumer interaction across the customer lifecycle, or optimizing ad schedules, offers, or pricing. CASE STUDY TELUS Strengthens Fraud Protection with FICO® Leading telecommunications company deploys FICO® Application Fraud Manager to strengthen fruad protection and resilience Read more FICO solutions help us optimize credit policies so we can make the right offer to the right customer every time. MAJOR US TELCOM COMPANY EVENT MAY 10, 2022 – MAY 13, 2022 FICO World 2022 It's time to mark your calendar for the most business-critical event of 2022! FICO World returns to Florida for our best event yet, exploring the future of analytics-powered decision management. Register now From the FICO Blog Identity Verification for Telcos: Are Selfies Enough? In today's fully digital environment, it's more important than ever to improve identity verification and validation processes for customer onboarding and management Read more Smart Telcos Compete on Experience, Not Price Read more Telecommunications Predictions 2020: Ready for the AI Fiasco? Read more Top Fraud Issues for Telecommunications: Survey Results Read more Low-Orbit Satellites May Improve Banking for Developing World Read more Legacy Architecture & Digital Transformation: Can They Co-Exist? Read more Get in Touch We are partnering with the leaders in your industry to accelerate digital transformation. Let’s talk about how we can work together to realize ideal outcomes for you and your organization. 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