Login to Energy Online Contact us Home Business Farm Home Switch Moving Home Plans & Prices Saving Energy Help Power NI Perks / Help / Keypad Due to increased demand, call wait times are longer than usual. You can submit a meter reading or make a payment online. For non-urgent queries, please use our website contact form. X Help & Support Keypad Keypad FAQs How do I use my Keypad? View our guide on how to use your ‘pay as you go’ Power NI Keypad. Read more How do I top up? Find out how to top up your Power NI pay as you go Keypad. Read more I’ve lost my top up code. If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app. Read more Can I top up without my Power NI Keypad card? You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number. Read more I need a new Keypad card. If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card. Read more My Powercode is being rejected If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button. Read more I’ve bought electric with the wrong Keypad card – what do I do? If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card. If you don't know whose card or premise number you have used please contact us on 03457 455 455. Read more I've got a message on my Keypad - what does it mean? If you've got a message on your Keypad, here's what it could mean. Read more I topped up but the full amount has not been added to my Keypad. If there is any outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared (this is called a PC Contribution). Read more 1 of 3 1 2 3 Help Switching to Power NI Keypad Billing Pricing Direct Debit Customer Support Covid-19 Moving House Energy Online Power NI App Power NI Perks Electric Vehicles Landlords & Tenants Meter Readings Renewable Generation Keypad+ Eco Energy Tariff Plans & Discounts Energy Online Direct Debit Keypad Economy 7 Eco Energy Electric Vehicle Saving Energy Renewable Generation Save Energy Help Switching to Power NI Keypad Billing Pricing Direct Debit Customer Support Trustpilot About us Legals Modern Slavery Statement Codes of Practice Complaints Careers News & Media Contact us Power NI Energy Ltd trading as Power NI © All Rights Reserved.