Customer Benefits LP&L works hard to provide exceptional service for our customers. Benefits of being an LP&L customer include: Low Electric Rates LP&L's electric rates are among the lowest in Texas. Compare electric rates. Home Owned and Operated LP&L is a municipally owned electric utility of the City of Lubbock. Decisions are made here and your money stays here in Lubbock. Our Client Bill of Rights Our customers have the right to affordable rates. You have the right to a fair price from a utility you can depend on. Our customers have the right to friendly, quality customer service. The customer service call center is open every day from 8 a.m. to 5 p.m., and after hours to service emergency calls. Our customers have a right to expect LP&L will operate at the highest level of ethics. We believe in accountability and are committed to transparency throughout the utility. We believe you have the right to know. Our customers have a right to expect LP&L will be reliable. Our highest priority is to keep your lights on. We believe in reliable infrastructure and a dependable labor force to ensure we meet the needs of our customers, no matter the circumstance. Our customers have the right to expect LP&L will develop tools and methods to provide exceptional service. We keep up with industry trends and are committed to implementing common sense solutions that provide long-term benefits to our customers. Need Help? My Account Report an Outage Help Me Move Start a Service Contact Us About LP&L Our Team Electric Utility Board Financial Reports Careers Procurement Safety, Savings & Efficiency Powerful Pointers Energy Safety Scam Prevention Customer Benefits Powering Lubbock Power Outages ERCOT Service Map Rates FAQs Engineering & Construction Solar Systems ©1996-2018 Lubbock Power & Light 1314 Avenue K, Lubbock, TX 79401 (806) 775 2509 Privacy Statement Terms & Conditions