/ About / Our Strategy / Our Business Model OUR BUSINESS MODEL Swissport is active in airport ground services, including adjacent services like lounge hospitality, and in air cargo handling. The benefits to this diverse business model range from exposure to the economic cycle, to profit margins, capex risk profiles and even staff training. Airport ground services and air cargo handling complement each other perfectly and make for a resilient business model. Cargo handling yields higher margins at the cost of a steeper risk profile, as Swissport is often committed in long-term lease agreements with its cargo warehouses. Ground services adds stability to our revenue stream and is a very flexible business. In a market downturn it is reasonably easy to sell or decommission equipment, like a push-back tractor, or to adapt our workforce. Last, but not least, there are synergies in training and resource planning. Our clients can customize the services they wish to source, ranging from a single service to full hub outsourcing. In 2020, Swissport handled some 1.7 million flights and served 82 million airline passengers. In the air cargo segment the company handled some 4.1 million tons of cargo. AIRPORT GROUND SERVICES PASSENGER SERVICES In 2020, our service agents served some 82 million airline passengers (2019: 265 million), which equals roughly 3 airline passengers per second. Our service offering includes: Check-in and Gate Passenger Mobility Lounge Hospitality Executive Aviation Security Services Lost & Found Find out more AIRPORT GROUND SERVICES RAMP HANDLING In 2020, Swissport handled some 1.7 million flights (2019: 4.2 million). This equals roughly one flight every 37 seconds. Our service offering includes: Baggage Services De-Icing Fueling Moving of Aircraft Central Load Control Aircraft Cleaning Find out more AIR CARGO HANDLING CARGO SERVICES Our wide range of services includes general cargo and special shipments, e.g. high-value or temperature-sensitive products, like fish or pharmaceuticals. In 2020, Swissport handled some 4.1 million (2019: 4.6 million) tons of air cargo at its warehouses around the globe. General and Special Cargo Handling Temperature-controlled Handling (e.g. pharma) Hub Handling Express Services Forwarder Handling Find out more PASSENGER SERVICES LOUNGE HOSPITALITY Swissport manages 46 lounges at 39 airports in 16 countries under its ASPIRE Airport Lounges hospitality brand. ASPIRE welcomes guests irrespective of airline or class of travel and offers amenities that ensure each stay is rewarding. Find out more PASSENGER SERVICES EXECUTIVE AVIATION Swissport Executive Aviation is a leading ground service provider for business aviation customers across the globe, handling more than 10,000 flights every year (2019: 24,000). At our Fixed Base Operations (FBO) in France, Ireland, Morocco, New Zealand and Switzerland we are offering a full range of pre- and post-flight services. In total, Swissport provides Executive Aviation Services at more than 89 airports in 25 countries on all six continents. Find out more Facts & Figures Our Services Careers Management 2021 Swissport International AG. All Rights Reserved. Imprint Privacy policy