Ireland English Customer Code of Practice Home » Customer Code of Practice 1. Purpose and Scope 2. Changes to the Code of Practice 3. Making a Complaint 4. Complaint Stages 5. Complaint Types 6. Timescales to Respond 7. Progress Updates 8. Escalating Complaint 9. Goodwill Guarantee Scheme 10. Disconnections and Blocking 11. Complaint Tracking 12. Records Retention Refer a friend and get €5 credit! REFER NOW New to Lycamobile? Join us today! ORDER SIM Other Services Available from Email Sign Up To recieve important info, special offers & more Lycamobile International General Group Help 100% Secure shopping Order by phone 01-437-2322 or from Lycamobile 1923 charges apply © 2021 Lycamobile. All Rights Reserved. We Value Your Privacy SETTINGS NextRoll, Inc. ("NextRoll") and our advertising partners use cookies and similar technologies on this site and use personal data (e.g., your IP address). If you consent, the cookies, device identifiers, or other information can be stored or accessed on your device for the purposes described below. You can click "Allow All" or "Decline All" or click Settings above to customize your consent. NextRoll and our advertising partners process personal data to: ● Store and/or access information on a device; ● Create a personalized content profile; ● Select personalised content; ● Personalized ads, ad measurement and audience insights; ● Product development. For some of the purposes above, our advertising partners: ● Use precise geolocation data. Some of our partners rely on their legitimate business interests to process personal data. View our advertising partners if you wish to provide or deny consent for specific partners, review the purposes each partner believes they have a legitimate interest for, and object to such processing. If you select Decline All, you will still be able to view content on this site and you will still receive advertising, but the advertising will not be tailored for you. You may change your setting whenever you see the on this site. DECLINE ALL ALLOW ALL