S G Smith Group About Us Call Us Our Locations Croydon ŠKODA02034 842099 Home Used Cars New Cars Offers Service Finance Motability Business Users About Us Careers Contact Us S G Smith Service Service and Maintenance - How we look after your ŠKODA and you We pride ourselves on offering the highest level of customer service and satisfaction to make sure that owning your ŠKODA is an easy and enjoyable experience. ŠKODA owners seem to agree - in 2011 we won the Auto Express Driver Power survey for the third year running! Being ŠKODA approved, our technicians are specially trained to know your car inside out. Replacement parts (only genuine ŠKODA replacement parts) are kept in stock or usually delivered within 24 hours, so you'll spend the absolute minimum of time without your car when any service or maintenance is due. SKODA CUSTOMER PROMISE As always we are working to ensure your happiness and here’s how we intend to do it… Care and consideration for you and your car We will: Work competently and in your best interests Treat you as a valued individual and respect and care for your property A flexible and convenient service We will: Provide flexibility and choice of dates and times for booking and collection Ensure our price will be all-inclusive for the work we agree to undertake Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us Offer free collection and delivery within a 5 mile radius (up to 20 minutes drive time) for pre-bookings Expertise and attention to detail with no surprises We will: Complete the work as agreed with you Always gain your authority if any additional work is required Keep you informed of progress and advise you when your car is ready Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of: Any components that require replacing immediately The point at which any part of your car should be re-checked in the near future Check for any warrantable product enhancements recommended by Skoda and perform these free of charge Always use genuine Skoda parts and accessories Wash your car following a Service A clear explanation of our work Ensure our invoice matches the booking price Provide a full explanation of work completed and any charges made Communicate clearly in an open and honest way avoiding jargon Review the vehicle condition report and explain all work completed Where possible, perform a walkaround of the vehicle with you Value your feedback and will encourage you to complete our Your Opinion Counts survey so you can tell us what you liked and how we can improve further Browse service options Book a Service Service Offers Bodyshop Get Social Latest from Twitter Loading Latest Tweets... Used Skoda Used Fabia Used Fabia Estate Used Roomster Used Yeti Used Octavia Used Octavia Estate Used Superb Used Superb Estate New Skoda New Fabia New Fabia Estate New Roomster New Yeti New Octavia New Octavia Estate New Superb New Superb Estate Quick Links Used Cars New Cars Offers Service Finance Motability Business Users Find Us Contact Us Sitemap | Privacy, Legal & Cookie Notice | ©2014 S G Smith | Automotive web design by Bluesky Interactive