Industries | Hospitality Create a frictionless guest experience anytime, anywhere Reconnect with your guests to offer them safety and excellence everywhere. The ALE guest experience places guests at the centre of your operations. A direct guest connection helps you stand out and create loyalty. Your guests will enjoy instant access to amenities and staff from personal and room devices. Use data to continuously reinvent your experience and prepare for the future. You will respect safety regulations, create satisfaction and new revenues. Our hospitality solutions help hotels, cruise ships and restaurants create a guest experience that is direct, mobile and safe. We deliver solutions providing a highly personalized mobile guest connection, powerful Wi-Fi connectivity and smart room experiences. Our solutions provide rich data so you can make informed business decisions. Rainbow Guest Connect Alcatel-Lucent Enterprise Rainbow™ Guest Connect helps hotels engage with guests and propose services on mobile devices. The guest uses a smartphone provided by the hotel, on which the Rainbow Guest Connect application is installed. SEE DATASHEET Create a direct connection to your guests to grow your business A homogeneous digital experience on all devices and spaces reinforces your brand An instant virtual concierge assists guests anytime, anywhere and keeps them safe Guests consume preferred services and content thanks to powerful hotel Wi-Fi Digital amenities on all hotel devices create new revenues Analytics grow your guest intelligence and give you new services ideas Make your guest the centre of your operations A digital guest experience reinforces your brand across all hotel spaces and devices. It helps you keep your guests close, wherever they are. And it minimizes face-to-face contact to keep everyone safe. A virtual eConcierges such as Rainbow Guest Connect, connects your staff and your guests to offer services anytime, anywhere. Guests can contact you and consume services from their devices, your entertainment systems, in-room or hotel phones, thanks to the Smart Guest Applications. A powerful and secure hotel Wi-Fi is a driver of loyalty and business. Guests enjoy your concierge app on their smart devices, consume preferred services and can contact your teams from anywhere. Guest personal data and business transactions data stay safe as connections to your hotel network are closely monitored. Use digital guest service and data to grow The convenience of digital amenities creates infinite business opportunities for hospitality. Guests can now order anything from anywhere, not just from your lobby or by using their room phone. Digital amenities also transform your loyalty programs. Rainbow Guest Connect allow you to personalise your offers based on every guest’s preferences, location and language. Last but not least, digital service offers you invaluable data on how and when guests consume your services, what facilities they use most, and how they set up their rooms. Guest data can feed your loyalty program, help you make predictions about resources consumption, and decide future investments or developments. Jeju Shinhwa World Resort plans to continue to improve its system to become a world-class smart hotel that provides the best customized service. In order to improve the guest service, we plan to upgrade the system to maximize digital interaction and to support custom services. Lee Jongrae, Vice President IT, Landing Jeju Development Co. Ltd Customer Benefits Here is how Alcatel-Lucent Enterprise helps improve the guest experience Guests enjoy convenience and readily available services: 24/7 digital amenities and access to your staff from their own devices or any hotel device Powerful connectivity in all hotel spaces gives access to preferred services and content Managers grow business with digital amenities, a direct connection and data-based decisions: Attract new and repeat visits with high safety standards Enhance brand loyalty with a continuous guest connection Create new revenues with digital amenities Use data from digital amenities consumption to support loyalty programs and support business decisions Customer References CONNECTED SOLUTIONS AND DEVICES Buddha Bar Hotel French hotel enhances client service with UC SEARCH OUR LIBRARY OF CUSTOMER REFERENCES Videos 45 ParkLane Customer Video 1/4 00:03:29 The Winery Hotel Customer Video 2/4 00:03:09 Jeju Shinhwa World Customer Video 3/4 00:04:37 Rainbow Guest Connect video 4/4 00:01:01 45 ParkLane Customer Video 45 Park Lane has established itself among international travelers at the top end of the hospitality sector. A range of features differentiate 45 Park Lane in a crowded London hotel market, including a Related Products OmniAccess Stellar AP1201H An indoor high-performance 802.11ac Wave 2 access point for in-room deployments. VIEW PRODUCT Supporting Documents SOLUTION SHEET Converged communications for small and medium hotels Integrated solution that helps small and medium-sized hospitality businesses offer a full communication and connectivity service to their guests and employees. DOWNLOAD DATASHEET Mobile Guest Softphone SOLUTION GUIDE Hospitality Networking Solution Guide DATASHEET OmniAccess Stellar BLE Beacons EBOOK Going mobile: your guest's heart is digital SOLUTION SHEET How can technology help the hospitality industry revival BROCHURE Digital Age Networking in Hospitality SOLUTION SHEET The Internet of Things for the Hospitality Industry BROCHURE Hospitality Network Guide SEE ALL ASSETS FOR THIS INDUSTRY Visit our Blog HOSPITALITY Hospitality 2020: A safer environment with improved security Technology can deliver a safe and secure environment for travelers, guests, and employees and help reinvigorate the hospitality industry. HOSPITALITY Resiliency prevails in hospitality in 2020 and beyond The hospitality industry will be challenged to reinvent itself as we emerge from the global health crisis. HOSPITALITY Technology is vital to business revival in hospitality Business continuity and digital transformation are fundamental to the resurgence of the hospitality industry in this post-health crisis era. HOSPITALITY The digital on-boarding of employees, a key element of the … Digital transformation, the digitization of professions and the on-boarding of employees are determining factors for the customer experience in the hotel industry. MORE BLOGS FOLLOW US COMPANY CONTACT Request a call from sales. Tell us about your needs and we will contact you shortly. CONTACT US MENU © Copyright 2021 ALE International, ALE USA Inc. / All rights reserved in all countries LEGAL PRIVACY COOKIE POLICY SITEMAP FEEDBACK CHAT Alcatel-Lucent Enterprise By clicking “Accept all cookies”, you agree to the storing of cookies on your device to enhance site navigation, and help site analysis and performance. 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