Report Outages: 256-552-1400 More ways to report HERE Home About DU Residential Commercial Resource Center News Using Our Kiosks 24/7 Convenience As part of our transition to NISC, Decatur Utilities (DU) is replacing the self-service payment kiosks at the Main Office on Central Parkway. Three kiosks are still available for your convenience: One inside the Customer Service Lobby (Available M-F, 8 a.m. - 4:30 p.m.) One outside at the south end of the parking lot (Available 24/7) One located in the drive-thru lane (Available 24/7) Kiosks accept cash, credit/debit cards and checks. A third-party $3.95 convenience fee will be applied to each credit/debit card transaction. There is no fee on check or cash transactions. No change is returned on cash transactions. The entire amount of cash deposited in the kiosk will be applied to the bill being paid. To access you account at the kiosk, simply: Scan the QR code on your DU billing statement. Enter your NEW DU account number - found on billing statements from July 2015 and after. You will be prompted to select your desired means of payment. Then simply insert cash, check or debit/credit card to process the payment and receive your receipt. 1002 Central Parkway SW PO Box 2232 (35609) Decatur, AL 35601 © 2019 Decatur Utilities Employee Page Donate Now!

Report Outages: 256-552-1400 More ways to report HERE Home About DU Residential Commercial Resource Center News WHY CALL 811? ALABAMA 811 Why call Alabama 811? It's the law that you call 811 at least two business days before digging on private or public property. This applies to individual homeowners as well as commercial excavators. Digging into underground utility lines can be dangerous and potentially life-threatening. Alabama 811 will contact all local utilities to come locate and mark lines in your dig area. Remember, any expense for repairing damaged underground lines will be billed to the person responsible for the damage. Color Key for markings: Red - Electric power lines, cables, conduit and lighting Yellow - Gas, oil, steam, petroleum or other gaseous materials Orange - Communication, alarm or signal lines, cables or conduit Blue - Water, irrigation and slurry lines Green - Sewers and drain lines White - Proposed excavation area Download our Pipeline Awareness Brochure 1002 Central Parkway SW PO Box 2232 (35609) Decatur, AL 35601 © 2019 Decatur Utilities Employee Page Donate Now!