OUR SERVICE OFFERS OUR JOB THE GROUP WATER AND ME CUSTOMERS AREA CONTACTS Hearing impaired people - Service Acceo Home My online proceduresHearing impaired people - Service Acceo The Marseille Water Group allows people with hearing loss or absence to contact its Customer Service Center “La Passerelle” by telephone using the Acceo application. What are the advantages of this service? Contact our customer advisers through an Acceo transcriptionist, in real time . This service is free. Two modes of communication are available: - Instant Speech Transcription (TIP): to read your interlocutor's words in real time - Visio-Interpretation in French Sign Language (LSF) How it works ? To access the service, download the Acceo application . Get in touch with a transcriptionist (Instant Speech Transcription) or an LSF (French Sign Language) video interpreter. The latter puts you in touch by telephone with the adviser of the Customer Service Center. During the exchange, the transcriptionist or Visio interpreter instantly transcribes or translates the exchanges. Opening hours of the Acceo service: Monday to Friday 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Access the Acceo service for free GO FURTHER Our achievements Our solutions and technical tools DIRECT ACCESS Customers area Restricted access: Durance Supervision Tool Restricted access: Geographic Information System (GIS) OUR SITES Water Company of Marseille Metropolis Agglopole Provence Water West Metropolis Sanitation Company East Metropolis Sanitation Company Somei Bronzo TP LET'S STAY CONNECTED Our news Press area Contacts Join us Credits and legal notices Sitemap