Products Shipment I N HOW LONG DOES THE DELIVERY TAKE PLACE? Delivery takes place in 3-5 working days depending on the destination. The shipment is reported by e-mail. You will also receive the tracking number to be able to follow the status of the shipment. ATTENTION: The times indicated are those indicated by the couriers as average distances. In any case, they do not represent a contractual obligation. WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF DELIVERY? The courier will leave the attempted delivery slip. The goods will be returned to delivery on the first working day. A maximum of 3 delivery attempts will be made. In case of non-delivery, the goods will go into storage. CONTACT US to arrange a day and time for the return. WHERE IS MY PACKAGE? HOW DO I KNOW WHEN IT WILL BE DELIVERED? The day following the shipment you will receive the tracking number on the email indicated at the time of the order. You will then be able to see the day and time slot expected for delivery. CAN I CHANGE THE DELIVERY ADDRESS? For changes to the delivery address CONTACT US indicating the references of your order and the new address complete with intercom. WHAT ARE THE SHIPPING COSTS AND WHEN ARE THEY FREE? The shipping costs in Italy are € 5.99 € 3.99. Instead, they are free in Italy after the amount of € 19.90 net of any discount and the cost of shipping. If you enter a discount code then the total of the cart must be greater than € 19.90 per discount applied. We also remind you that if you pay in cash, an increase of € 4 will be applied for the payment on delivery method. Shipping costs for abroad are € 9.90, we deliver only to Frabncia, Germany, Spain (islands excluded) CAN I REQUEST TO BE CONTACTED OR RECEIVE THE PACKAGE AT A CERTAIN TIME? The type of shipment used does not provide for delivery by appointment. Couriers deliver from 8.30 to 18 / 18.30. It is possible to indicate in the order notes the delivery preferences such as "morning / afternoon delivery" and "contact before delivery". The request will then be reported to the courier, however it will not constitute a constraint. Haven't found the solution to your request? Consult the other sections or CONTACT US ORDER SHIPMENT MODIFY AN ORDER PAYMENT AND INVOICE PROBLEM WITH AN ORDER RETURN AND INCORRECT PURCHASE ACCOUNT DISCOUNT CODES AND PROMOTIONS Stampa | Mappa del sito Consiglia questa pagina FILINVEST SRL REA MI - 2017039 - PIVA 08309790965