imimobile is now part of Webex Learn more | About Cisco Products Solutions Resources Company Partners Contact Telecommunications Every interaction creates a connection Seamlessly connect backend systems and interact with customers using the latest digital channels. Talk to an expert Discover our CPaaS platform Personalized service messaging Tariff, data, and bundle provisioning Dynamic marketing campaigns Regulatory compliance Real-time decisioning Geo-location targeting Right channel, right time interactions. Contextual interactions Understand customers' preferred means of contact and reach out in the right way for marketing, service, or support. Send proactive alerts if customers are nearing a data limit or if they are due a device upgrade. React to customer behavior Trigger communications based on customer actions. Send promotional messages when customers are near a store with geo-location targeting or follow up if a customer doesn’t complete a purchase or top-up. Maximize the power of existing investments Seamless integration Transform interactions without replacing existing infrastructure and systems. Integrate with all network and third-party systems to create system-triggered journeys that deliver personalized and contextual interactions. Futureproof investments Ensure that existing technology can be seamlessly connected to newer digital channels like RCS, Apple Business Chat, and WhatsApp with ease and minimal effort. Campaigns that create more impact Shift to the latest channels Use two-way messaging channels such as RCS, WhatsApp Business, and Apple Business Chat to build more interactive marketing campaigns to promote the latest devices, new contract promotions, and bundles. Personalized and dynamic content Integrate with existing CRM systems to provide personalized and relevant experiences using customer data. Embrace the richer capabilities of the latest channels by using video, GIFs, buttons, and carousels within promotional campaigns. Customer service made easy Enable self-service automation Enable customers to self-serve as much as possible using their favorite digital channels. Resolve high-volume inbound enquiries, automate outbound notifications, and enable customers to manage accounts and make purchases. Seamless agent handover Identify high priority enquires and intelligently route customers to agents based on their skill and capacity to increase first contact resolution. Design an IVR journey that lets customers seamlessly transfer to messaging channels. “Over the last five years, O2 and imi mobile have developed a fruitful partnership. They’re part of the team. Our targets are their targets. O2’s goals are to enhance its market position and retain its reputation for customer satisfaction. imi mobile is an essential part of the team that makes that happen.” Head of Marketing Operations O2 EGUIDE Enterprise CPaaS Buyer's Guide CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution. Discover more Why imi mobile? Mobile-first Our team has been working with mobile operators since its foundation to enable a mobile-first approach to customer interactions. Integrated Remove the need to rip and replace existing systems; we work with your existing infrastructure and make it work together seamlessly. Flexibility We can offer our platform and applications to businesses as self-serve or provide as a managed service. Want to learn more? Download The RCS opportunity for mobile operators Download Download O2 case study: multichannel marketing Download Download Call deflection: tactics for success Download Start putting customer interactions first Discover our CPaaS platform Talk to an expert Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}