Login Menu Rising Energy Prices: If you're worried about being able to afford your water bill, click here Home Help & Advice Water meters How to read your water meter How to read your water meter Regularly reading your meter lets you keep an eye on how much water you're using and helps us to provide accurate bills, just please make sure it's safe for you to read before you do. Here are some tips on how to read the meter: Look at the meter location and serial number on your water bill Lift the metal lid on the water meter chamber If there is a polystyrene frost cover, remove this Some of our meters have a lid; if there is one, open it so you can see the meter face Check the serial number on your bill matches the number found on top of the meter Write down the white on black or black on white digits (we don't need the red numbers) Let us know your reading online using our secure submit a meter reading form. Where is the meter located? You will normally find the meter in the ground at the front of the property, at the property boundary or in the pavement. In rural areas, the meter may be some distance from the property. If you're not sure where the meter is, your bill gives a brief description of the meter location. How do you clear condensation on the meter? Sometimes, if it's been raining our meters, get condensation on the glass and the digits aren't visible. Here's how you can clear the condensation so you can take your reading. If the meter has a magnet: Place a metal object over the magnet Use the metal object to move the magnet back and forth over the digits When you can see the digits fully, move the magnet out of the way and read the meter. If the meter has a clear plastic wiper blade: Move the wiper blade back and forth over the digits When you can see the digits fully, move the wiper blade above the digits so you can read the meter. When we'll read your meter We try to read the meter every six months but we know some customers with meters inside their house don't want to be disturbed. In these cases, we'll accept customer reads but once every two years we'll need to take our own reading. You can let us know your reading online using our secure submit a meter reading form. How to read your meter Form Submit a meter reading Submit your meter reading online using our easy online form Get in touch We can point you to the right place. In your area Incidents or planned works near you. Together we can end domestic abuse Find out more Explore our site About us Annual Report and Accounts Blog Careers Contact Us Education Environment Library Online services Dwr Cymru Welsh Water Facebook Dwr Cymru Welsh Water Twitter Dwr Cymru Welsh Water Linked In Legal Notice Data Protection Anti-Slavery Statement Privacy Policy Social Media Privacy Notice Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT. © Dŵr Cymru Cyf Our use of cookies As a not for profit organisation, we use cookies to help us understand how we can improve our services to you. You can manage your cookie preferences at any time on our Cookie Policy page. Manage preferences Reject Non-Essential Cookies Allow all cookies Ask Lili for help