Book your free consultation* Find a practice About Testimonials Teeth straightening Before & after Cost of braces Blog Refer Complaints policy You are here: Complaints policy How to make a complaint with us It’s really important to us that we meet your needs and exceed your expectations. We aim to provide a great service to all our patients. We take any concerns a patient may have very seriously and welcome feedback to help us improve our service. If you have an issue you wish to raise, regarding any aspect of your care, please let us know. We will do all that we can to resolve it promptly and professionally. If we haven’t met your expectations, we are sorry and would be very happy to discuss this with you. Often, the quickest way to resolve an issue is to contact the manager at your local practice. Please follow these simple steps to register a complaint with us. Contact your practice manager: Raising your concern directly with us means we can begin looking into it straight away. Contact your local practice first to discuss your complaint with the practice manager; they can often solve any issues swiftly and have all the necessary background information. Contact Bupa Dental’s patient liaison team: If you’re dissatisfied with how your complaint is being dealt with by the practice manager the next stage is to speak to our patient liaison team. Total Orthodontics is part of Bupa. Bupa aims to provide a great service for all its patients. Please contact the patient liaison team at Bupa Dental Care to discuss your issue further. Contact your local NHS board, CQC, ombudsman or other regulatory service: If you are unhappy with the response you have received from the patient liaison team, you have the option to raise your concerns with your local NHS board (please note that there are different NHS authorities for England, Scotland, Wales and Northern Ireland), the health service parliamentary ombudsman, the Care Quality Commission, the Dental Complaints Service, or other relevant regulatory service. Please note that there are different authorities for England, Wales, Northern Ireland and Scotland. We have included all contact details below. Get in touch with Bupa Dental Care’s patient liaison team: Get in touch with us by calling 01454 771594 or emailing patient.feedback@bupadentalcare.co.uk. Or, you can send us a letter at: Patient Liaison Bupa Dental Care Vantage Office Park Old Gloucester Road Hambrook Bristol BS16 1GW Contact details for your local NHS board, Ombudsman, the CQC or another regulatory service: NHS patients in England NHS Commissioning Board PO Box 16738 Redditch B97 9PT Tel : 0300 3112233 Email: england.contactus@nhs.net To view the new dental complaints joint statement please open the complaints statement (PDF, 1MB). NHS patients in Wales If you have a complaint about your treatment or access to healthcare in Wales, please contact your Local Health Board: www.wales.nhs.uk/ourservices/directory NHS patients in Northern Ireland If you have a complaint about your treatment or access to healthcare in Northern Ireland, please contact your Local Health and Social Care Board: nipso.org.uk/ 1st Floor Ormeau Baths 18 Ormeau Avenue Belfast BT2 8HS Email: complaints.pcc@hscni.net NHS patients in Scotland If you have a complaint about your treatment or access to healthcare in Scotland, please contact your Local NHS Board: www.mygov.scot/nhs-complaints/ Patients in Wales Healthcare Inspectorate Wales Welsh Government Rhydycar Business Park Merthyr Tydfil CF48 1UZ Tel : 0300 062 8163 Email: hiw@wales.gsi.gov.uk Patients in Northern Ireland The Regulation and Quality Improvement Authority 9th floor Riverside Tower 5 Lanyon Place BT1 3BT Tel : 02890 517 500 Email: info@rqia.org.uk For further information and to contact the The Regulation and Quality Improvement Authority (Northern Ireland) visit: www.nidirect.gov.uk/contacts/contacts-az/regulation-and-quality-improvement-authority-rqia Private Patients in England and Scotland Dental Complaints Service Please note this service is for private patients only. Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ Tel : 020 8253 0800 For further information and to contact the Dental Complaints Service visit: dcs.gdc-uk.org/ General Dental Council For further information and to contact the General Dental Council visit: www.gdc-uk.org/ Healthcare Improvement Scotland (HIS) Scotland Healthcare Improvement Scotland is the regulator for independent healthcare services across Scotland and can accept complaints at any time from a complainant. Contact details are: Independent Healthcare Team, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9E Tel : 0131 623 4342 Email: hcis.clinicregulation@nhs.net Orthodontic blog The difference between at-home and in-practice teeth straightening You might be familiar with at-home teeth straightening, sometimes known as ‘DIY braces’. In the last couple of years, multiple […] Read more What is considered an orthodontic emergency during COVID-19? We’re delighted that most of our practices across the UK are now open for different levels of face-to-face care. At […] Read more How to look after your braces while self-isolating We’re delighted that most of our practices across the UK are now open for different levels of face-to-face care. At […] Read more © Total Orthodontics Ltd Site Last Updated December 2021 WordPress by loopmill Brighton Terms of use Privacy policy Complaints policy Braces blog Sitemap Contact Cookie settings Cookies help us provide you with the best user experience We use cookies to analyse our website performance, to enhance and customise content and for advertising purposes. To consent to our use of cookies please click “Accept cookies”. To find out more or to object please click “Cookie settings” and use our cookies manager. Accept cookies Cookie settings