Our history Shop Receipts Blog Professionals 3 Home > Terms of Sales Terms of Sales Updated April 02, 2021 1 – CLAUSE GENERALE : Les présentes conditions générales de vente sont consultables sur le site internet https://www.maison-masse.com et sont applicables à l’ensemble des sociétés de l’enseigne MASSE, à savoir les sociétés ETABLISSEMENTS MASSE, MASSE LYON, MASSE NANTES et MASSE LE MARCHE DES CHEFS, ci-après dénommées par le terme « MASSE », lequel désignera indifféremment, dans le cadre des présentes conditions générales de vente, l’une des sociétés mentionnées ci-avant. Le site internet https://www.maison-masse.com est également un service de vente à distance en ligne des produits et marchandises MASSE. Il est exploité au nom et pour le compte de toutes les sociétés précitées supra du groupe MASSE par et sous la seule responsabilité de la société SOFIMAS SAS, au capital social de 648.000 Euros, dont le siège social est à RUNGIS MIN, 54 avenue de NORMANDIE, RCS CRETEIL N°337 779 409 adresse courriel : contact@maison-masse.com , numéro de téléphone : 01 46 87 99 69, adresse email : contact@maison-masse.com . Le portail MASSE est accessible 24 heures sur 24, 7 jours sur 7 et toute l’année, sauf en cas d’opération de maintenance. Any online sale of MASSE goods, delivery included, is subject to these conditions which prevail over all other conditions, and in particular those applicable for sales in stores or through other distribution or marketing channels. They are accessible on the aforementioned website and will prevail, where applicable, over any other version or any other contradictory document. MASSE and the buyer expressly agree that these general conditions exclusively govern their relationship. MASSE reserves the right to modify its general conditions from time to time. They will be applicable and enforceable as soon as they are put online. If a condition of sale were to fail, it would be considered to be governed by the practices in force in the distance selling sector, the companies of which are headquartered in France. These general conditions are valid until SEPTEMBER 30, 2021 These conditions constitute the sole basis of commercial negotiation. Their purpose is to define the rights and obligations of the parties in the context of the online sale of products and goods offered by MASSE, from the aforementioned website. These same conditions only apply to purchases made on this site and delivered exclusively in mainland France. These purchases concern the following goods and products: GASTRONOMIC PRODUCTS TO BE COOKED OR ALREADY COOKED and more particularly foie gras, truffles, meats, poultry, cold cuts, delicatessen. The fact of placing an order consequently implies the buyer's full and unreserved acceptance of these general conditions, to the exclusion of any other document, prospectus, catalog, issued by MASSE. Any contrary condition opposed by the buyer will be unenforceable against MASSE. The fact that MASSE does not avail itself at a given time of any one of these general conditions of sale cannot be interpreted as a waiver on its part to subsequently avail itself of any of the aforementioned conditions, whether or the content. The content of the website remains the exclusive property of MASSE, the sole owner of the intellectual property rights over its content and the content hereof. The buyers irrevocably undertake not to make any use of this content. Any total or partial reproduction of this content is strictly prohibited and would constitute an act of counterfeiting, an offense provided for and punished by the penal code. Les données nominatives fournies par l’acheteur sont nécessaires au traitement de sa commande et à l’établissement des factures. Elles peuvent être communiquées aux partenaires de MASSE chargés de l’exécution, livraison incluse, du traitement, de la gestion et du paiement des commandes. Le traitement des informations communiquées par l’intermédiaire du site internet sont gérés selon les directives du RGPD. L’acheteur dispose d’un droit d’accès permanent, de modification, de rectification et d’opposition s’agissant des informations le concernant. Ce droit peut être exercé dans les conditions et modalités définies sur le portail MASSE. 2 - PRECONTRACTUAL INFORMATION: The buyer acknowledges having communicated, prior to placing his order and the conclusion of the sale, in a readable and understandable manner, these general conditions of sale and all the information provided by the Article L. 221-5 of the Consumer Code, namely: 1 ° The information provided for in Articles L. 111-1 and L. 111-2, i.e. applied in this case: The essential characteristics of the good or service, taking into account the communication medium used and the good or service concerned; The price of the good or service, in application of Articles L. 113-3 and L. 113-3-1; En l'absence d'exécution immédiate du contrat, la date ou le délai auquel le professionnel s'engage à livrer le bien ou à exécuter le service ; Les informations relatives à son identité, à ses coordonnées postales, téléphoniques et électroniques et à ses activités, pour autant qu'elles ne ressortent pas du contexte, ainsi que, s'il y a lieu, celles relatives aux garanties légales, aux fonctionnalités du contenu numérique et, le cas échéant, à son interopérabilité, à l'existence et aux modalités de mise en œuvre des garanties et aux autres conditions contractuelles. La liste et le contenu précis de ces informations sont fixés par décret en Conseil d'Etat. 2 ° When the right of withdrawal exists, the conditions, time limit and modalities for exercising this right as well as the standard withdrawal form, the presentation conditions of which and the information it contains are set by decree in Council of 'State ; 3 ° Where applicable, the fact that the consumer bears the costs of returning the goods in the event of withdrawal and, for distance contracts, the cost of returning the goods when the latter, due to its nature, cannot normally be returned by mail; 4 ° When the right of withdrawal cannot be exercised in application of Article L. 221-28, the information that the consumer does not benefit from this right or, where applicable, the circumstances in which the consumer loses his right to retract ; 3 - ORDER: The buyer can place his order online, from the catalog of MASSE products and goods which appear on the MASSE portal mentioned above in 1- above, which are indicated as sold and shipped by MASSE. The products and goods are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred with regard to this presentation and description, MASSE cannot be held liable. Photographs of MASSE products and merchandise have no contractual value. The order will also be made by means of the form which appears there, within the limit of available stocks. The buyer will be informed in good time of any unavailability of the goods or product ordered. For the order to be validated, the buyer must accept without reservation, by clicking where indicated, these general conditions. He will also have to choose the address and the delivery method as well as the payment method. The sale will be considered final and perfect after sending to the buyer the confirmation of acceptance by MASSE of his order by email (the order confirmation being made exclusively by email) and after receipt by MASSE of the '' full selling price of the products and / or goods ordered. Any order implies unreserved acceptance of the prices and description of the products and / or goods that are the subject of the sale. Any dispute in connection with the points of the preceding sentence can only take place within the framework of a possible exchange and the guarantees stipulated below. MASSE reserves the right, in certain cases, in particular in the event of default of payment (effective collection), incorrect address of the purchaser, or other problem related to the purchaser, to block the control of the latter until the problem in question is fully resolved. For any question relating to the follow-up of the order, the buyer can call the following telephone number: 06 88 58 99 42 for the cost of a local call, on the following days and times: Monday to Friday from 8 a.m. to 1 p.m. or send an email to MASSE, at the following email address: contact@maison-masse.com. The computerized registers, kept in MASSE's computer systems, under reasonable security conditions, will be considered as admissible and probative evidence of communications, orders and payment between MASSE and the buyer. The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can also be produced as evidence. La fourniture en ligne du numéro de la carte bancaire de l’acheteur et la validation finale de de la commande dans les conditions rappelées supra vaudront preuve de l’accord de l’acheteur sur l’exigibilité des sommes dues au titre du bon de commande, de sa signature et de son acceptation expresse de toutes les opérations effectuées au titre de la vente considérée. En cas d’utilisation frauduleuse de sa carte bancaire, l’acheteur devra impérativement, dès le constat de cette utilisation frauduleuse, contacter MASSE au numéro de téléphone suivant : 06 88 58 99 42 doublé d’un courrier électronique à l’adresse électronique suivante : contact@maison-masse.com 4 - PRICE: MASSE products are sold at the price in effect at the time of ordering indicated in euros, communicated to the buyer according to the scales appearing on the site, and taking into account the VAT applicable on the day of the order and CIFOG and INTERBEV interprofessional taxes. Any rate change may be reflected in the price of products and merchandise but MASSE undertakes to apply its current rates indicated at the time of the order, subject to the availability of the items ordered on that date. The prices thus indicated in euros do not take into account the delivery costs, invoiced in addition and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order, it being specified that any change in the applicable rate of VAT will be automatically and ipso jure reflected in the price of MASSE products and merchandise offered for sale online. In the event of modification or creation of taxes, contributions, in particular environmental or other, whatever their nature, the change which would be the consequence would be automatically passed on, upwards or downwards, by MASS on the selling prices of MASSE products and merchandise offered for sale online 5 - DELIVERY CONDITIONS: Delivery means the transfer to the buyer of physical possession or control of the product and / or the goods purchased. The products and / or goods ordered are delivered according to the terms and time specified as follows: except in the event of force majeure, as defined by article 9 below, or during the online store closing periods which will clearly be announced on the home page of the site, the shipping and delivery times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the registered order and the final sale, that is to say in particular after payment of the full price. For deliveries in mainland France, the deadline is 3 working DAYS from the following day on which the buyer has fully validated the final sale according to the following terms: At the latest, the deadline will be 5 working DAYS after the final conclusion of the sales contract. For deliveries in Corsica, overseas departments and territories or abroad, the delivery terms will be specified to the buyer on a case-by-case basis. In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before taking the initiative to terminate the contract, direct in writing (email with acknowledgment of receipt or letter with acknowledgment of receipt) to MASSE to execute it within a reasonable time. In the absence of execution within this new period, the buyer may freely, upon written notice by registered letter with acknowledgment of receipt, terminate the contract. The contract will be considered terminated upon receipt by MASSE of the registered letter with acknowledgment of receipt from the purchaser notifying him of this resolution under the conditions provided above. In the event of termination of the contract, MASSE is required to reimburse the purchaser for all sums paid, at the latest within 14 days of the date on which the contract was terminated for resolution. In case of unavailability of the ordered product, the buyer will be informed as soon as possible and may cancel his order. He will then have the choice of requesting either the reimbursement of the sums paid within 14 days at the latest of their payment, or to obtain the exchange of the product or the goods ordered by another or another. Les produits et/ou marchandises MASSE sont livrés à l’adresse indiquée par l’acheteur sur le bon de commande, l’acheteur s’engageant à communiquer une adresse réelle correspondant à la réalité de son domicile effectif. Tout renvoi à MASSE en raison d’une adresse erronée ou incomplète sera réexpédié aux frais exclusifs de l’acheteur. Ce dernier peut demander à obtenir l’envoi d’une facture à l’adresse de facturation qui lui convient et non à l’adresse de livraison effective, en validant l’option prévue à cet effet sur le bon de commande. Si l’acheteur est absent le jour de la livraison, le livreur laissera un avis de passage dans sa boîte aux lettres, lequel permettra à l’acheteur de retirer le colis aux lieu et délai indiqués. Si au moment de la livraison, l’emballage d’origine est abîmé, déchiré, ouvert, l’acheteur devra alors vérifier l’état des articles y contenus. S’ils ont été endommagés, l’acheteur devra impérativement refuser le colis et noter une réserve sur le bordereau de livraison en précisant clairement la ou les raisons de refus du colis). De même, l’acheteur devra impérativement mentionner sur le bordereau de livraison et sous forme de réserves manuscrites clairement lisibles accompagnées de sa signature, précédée de ses nom et prénom, toute anomalie concernant la livraison (avarie, manquant par rapport au bon de commande, colis endommagé, produits et/ou marchandises cassés etc.). L’acheteur devra impérativement par la suite confirmer par courrier recommandé avec avis de réception ou courriel avec accusé de réception ses réserves au transporteur et à MASSE (à l’adresse figurant sur les mentions légales du site), au plus tard dans les deux jours ouvrables suivant la réception du ou des articles en cause. Si les produits ou les marchandises en cause nécessitent d’être renvoyés à MASSE, ils doivent impérativement faire l’objet d’une demande écrite de retour auprès de MASSE dans les 14 jours suivant la livraison. Toute réclamation, quelle qu’elle soit, hors délai ne pourra être acceptée et sera, de plein droit, considérée comme forclose, c’est-à-dire irrecevable au sens des dispositions de l’article 122 du code de procédure civile, dégageant ainsi MASSE de toute responsabilité et de tout recours. Le retour des produits et/ou marchandises ne pourra être accepté que s’ils sont dans leur état d’origine (emballage, accessoires, etc.). A réception de la réclamation recevable, MASSE attribuera un numéro d’échange des produits et/ou marchandises concernés et le communiquera par email à l’acheteur. L’échange ne peut avoir lieu qu’après attribution de ce numéro d’échange. En cas d’erreur de livraison ou d’échange, tout produit et/ou toute marchandise à échanger ou à rembourser devra impérativement être retournée à MASSE dans son ensemble et dans son emballage d’origine en colissimo recommandé, à l’adresse suivante : ESTABLISHMENTS MASSE BATIMENT E5, 54 avenue de Normandie PLA 190, 94597 RUNGIS CEDEX 6 - TRANSPORTATION: MASSE products and / or goods travel at the risk and peril of the recipient who must take all reservations with the carrier, solely responsible for delivery delays, theft or damage occurring en route. The transfer of risks to the buyer takes place as soon as the goods are loaded on departure. As the goods are subject to dissection and / or desiccation, the initial weight is the only valid one. 7 - TERMS OF PAYMENT: Orders placed are subject to a payment obligation, which implies that the ordering requires, for the sale to be final and perfect, the payment by the buyer of the full price of its ordered. The buyer has for this purpose, at his choice, the payment methods made available to him by MASSE and listed on the above-mentioned MASSE portal in 1 above. MASSE guarantees the buyer that it has the necessary authorizations to use the payment method chosen by him, when validating his order. MASSE reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment of payment by bank card from officially accredited bodies or in the event of non-payment, whatever the case may be. the cause. Le paiement du prix de la commande s’effectue en totalité au jour de la commande, selon les modalités suivantes : Carte bancaire 8 - Droit de rétractation : By application of the provisions of the Consumer Code, the buyer has a period of 14 days, under penalty of foreclosure, therefore inadmissibility of any right of withdrawal, from the date of delivery of his order to return any article does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the sole responsibility of the buyer. Returns are to be made in their original condition and complete (packaging, accessories, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice. Any damaged, soiled, incomplete package that does not conform to the original shipment will not be taken back. The buyer's right of withdrawal can be formed online using the withdrawal form available on the aforementioned online sales site at 1 above. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of withdrawal is accepted. It must be written and unambiguous and therefore express the buyer's desire to withdraw. The withdrawal is distinct from the complaint for non-conformity or damage as governed by 5 above. In case of admissible exercise of the buyer's right of withdrawal, he will be reimbursed the price of the products and / or goods ordered as well as the delivery costs. The exchange (subject to availability) or reimbursement will be made within 24 hours, and at the latest within 14 days of receipt, by MASS, of the products returned by the buyer in strict compliance with the conditions provided above. This right of withdrawal cannot be exercised in the cases provided for by Article L. 221-28 of the Consumer Code, namely for contracts: 1 ° The provision of services fully executed before the end of the withdrawal period and the execution of which has started after the express prior consent of the consumer and express waiver of his right of withdrawal; 2 ° The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period; 3 ° The supply of goods made to the consumer's specifications or clearly personalized; 4 ° The supply of goods liable to deteriorate or expire rapidly; 5 ° The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; 6 ° The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items; 7 ° The supply of alcoholic beverages the delivery of which is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional; 8 ° Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency; 9 ° Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; 10 ° Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications; 11 ° Concluded at a public auction; 12 ° Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period; 13 ° The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal. they have been unsealed by the consumer after delivery; 10 ° Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications; 11 ° Concluded at a public auction; 12 ° Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period; 13 ° The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal. they have been unsealed by the consumer after delivery; 10 ° Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications; 11 ° Concluded at a public auction; 12 ° Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period; 13 ° The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal. subscription to these publications; 11 ° Concluded at a public auction; 12 ° Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period; 13 ° The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal. subscription to these publications; 11 ° Concluded at a public auction; 12 ° Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period; 13 ° The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal. leisure activities that must be provided on a specific date or period; 13 ° The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal. leisure activities that must be provided on a specific date or period; 13 ° The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal. 9 - FORCE MAJEURE: Force majeure : La partie qui en exécutant ses obligations avec toute diligence voulue, se heurte à un obstacle, de quelque nature qu’il soit, qu’elle ne peut pas surmonter, qui est imprévisible et qui lui est totalement étranger, n’encourt pas de responsabilité et se trouve déchargée de ses obligations, en tout ou partie, temporairement ou définitivement, selon les circonstances. Elle devra immédiatement avertir de la situation l’autre partie par écrit. De façon expresse, sont considérés comme des cas de force majeure tous cas revêtant les caractères d’extranéité, d’imprévisibilité et d’irrésistibilité, outre ceux habituellement retenus par la jurisprudence des cours et des tribunaux français, les grèves totales ou partielles, internes ou externes à l’entreprise, sous réserve que l’une des parties n’en soit pas responsable, lock-out, intempéries, épidémies, pandémies, blocage des moyens de transports ou d’approvisionnement, tremblement de terre, incendie, tempête, inondation, dégât des eaux, blocage des télécommunications y compris le réseau commuté France Télécom et tout autre cas indépendant de la volonté et/ou du fait de l’une des parties, empêchant directement l’exécution normale du présent contrat. Si le cas de force majeure rendait impossible l’exécution intégrale du contrat de vente par l’une ou l’autre des Parties pendant une période de plus de 10 JOURS, ce contrat de vente serait, si bon semble à l’autre partie, résilié de plein droit automatiquement suivant notification par lettre recommandée avec accusé de réception, qu’elle soit adressée sous forme électronique ou sous format papier, la première présentation du pli recommandé AR par les services postaux faisant foi. 10 - PROTECTION OF PERSONAL DATA: In application of consolidated law n ° 78-17 of 6 January 1978 and of the European Regulation on the protection of individuals with regard to the processing of personal data and on the free movement of such data 2016/279 of 27 April 2016 ("RGDP"), it is recalled that the nominative and personal data requested from the buyer are necessary for the management by MASSE of the buyer's personal information with the strictest confidentiality. When concluding the contract, only the information essential for effective management of the buyer's requests and careful monitoring of his file is requested. The buyer's personal data collected is mainly intended for internal use by MASSE and for the operation of online sales. The collection and processing of personal data intended for the aforementioned use falls within the legitimate interest of MASSE and the actual execution of the sales contract so that they do not require any consent from the purchaser concerned. In any case, the buyer expressly accepts and gives his consent to the collection and processing for the use defined above, of personal data concerning him. The buyer's personal data may also be used with a view to sending him commercial offers or services from other establishments operating under the MASSE brand or from any other establishment of the MASSE group. The personal data collected can be saved by MASSE on a secure server. A) The personal data collected on the MASSE portal are as follows: - opening an account: when creating the user's account, their last name, first name, email address, telephone number, postal address; - connection: when the user connects to the MASSE portal, the latter records, in particular, his name, first name, connection, use and location data and his payment data; - profile: the use of the services provided on the MASSE portal makes it possible to enter a profile, which may include an address and a telephone number; - payment: as part of the payment for products and services offered on the website, it records financial data relating to the user's bank account or credit card; - communication: when the MASSE portal is used to communicate with other members, the data concerning the user's communications are temporarily stored; - cookies: cookies are used as part of the use of the MASSE portal. The user has the option of deactivating cookies from their browser settings. B) Use of personal data Les données personnelles collectées auprès des utilisateurs ont pour objectif la mise à disposition des services du site (Appli), leur amélioration et le maintien d'un environnement sécurisé. Plus précisément, les utilisations sont les suivantes : - accès et utilisation du site par l'utilisateur ; - gestion du fonctionnement et optimisation du site ; - organisation des conditions d'utilisation des Services de paiement ; - vérification, identification et authentification des données transmises par l'utilisateur ; - proposition à l'utilisateur de la possibilité de communiquer avec d'autres utilisateurs du site ; - mise en œuvre d'une assistance utilisateurs ; - personalization of services by displaying advertisements based on the user's browsing history, according to their preferences; - prevention and detection of fraud, malware (malicious software) and management of security incidents; - management of any disputes with users; - sending of commercial and advertising information, according to the preferences of the user. C) Sharing of personal data with third parties Personal data may be shared with third parties , in the following cases: - when the user uses payment services, for the implementation of these services, the MASSE portal is in contact with third-party banking and financial companies with which it has entered into contracts; - when the user publishes information accessible to the public in the free comment areas of the site; - when the user authorizes the MASSE portal of a third party to access his data; - lorsque le site web recourt aux services de prestataires pour fournir l'assistance utilisateurs, la publicité, les services de paiement et de transport. Ces prestataires disposent d'un accès limité aux données de l'utilisateur, dans le cadre de l'exécution de ces prestations, et ont une obligation contractuelle de les utiliser en conformité avec les dispositions de la réglementation applicable en matière protection des données à caractère personnel ; - si la loi l'exige, le portail MASSE peut effectuer la transmission de données pour donner suite aux réclamations présentées contre le portail MASSE et se conformer aux procédures administratives et judiciaires ; - if the MASSE portal is involved in a merger, acquisition, transfer of assets or reorganization procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party. D) Security and confidentiality The MASSE portal implements organizational, technical, software and physical measures in digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the MASSE portal cannot guarantee the security of the transmission or storage of information on the Internet. E) Implementation of user rights In application of the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: SOFIMAS, 54 avenue de Normandie PLA190 , 94597 RUNGIS cedex the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the MASSE portal may request proof of the user's identity in order to verify its accuracy. the right of rectification: if the personal data held by the website are inaccurate, they may request the updating of the information. the right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws. the right to limit processing: users can ask the website to limit the processing of personal data in accordance with the assumptions provided for by the GDPR. the right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR. the right to portability: they can request that the website provide them with the personal data provided to it in order to transmit them to a new site. F) Evolution of this clause Le portail MASSE se réserve le droit d'apporter toute modification à la présente clause relative à la protection des données à caractère personnel à tout moment. Si une modification est apportée à la présente clause de protection des données à caractère personnel, le portail MASSE s'engage à publier la nouvelle version sur son site. Le portail MASSE informera également les utilisateurs de la modification par messagerie électronique, dans un délai minimum de 15 jours avant la date d'effet. Si l'utilisateur n'est pas d'accord avec les termes de la nouvelle rédaction de la clause de protection des données à caractère personnel, il a la possibilité de supprimer son compte. 11 - General: If one or more stipulations of these conditions were to be declared null or unenforceable due to legislative or regulatory developments, the other stipulations would then retain all their force and validity, and the parties would endeavor, within the as soon as possible, to replace them with equivalent stipulations reflecting their common intention. The parties agree that any notification made by one of them to the other party, within the framework of the conclusion or the execution of these general conditions can be made in one of the following forms: registered letter with acknowledgment receipt in electronic form, principle of notification that they accept and recognize as valid - registered letter with acknowledgment of receipt in classic postal form letter delivered by hand against receipt, e-mail or fax, confirmed by registered letter with acknowledgment of receipt on the same date. It is expressly understood between the parties that any registered letter sent by electronic mail will have the same probative value as a registered letter sent in paper format, as long as it complies with the applicable French legal and regulatory conditions. The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted as a waiver of the obligation in question. Pour toutes les contestations relatives à la formation, l’exécution, l’interprétation, la cessation, l’annulation des ventes conclues par MASSE, seul le droit français est applicable. Si l’acheteur est un professionnel, non consommateur au sens de l’article préliminaire du Code de la Consommation, seul sera compétent matériellement et territorialement le Tribunal de Commerce de PARIS. Cette clause s’applique même en cas de référé, de demande incidente ou de pluralité de défendeurs ou d’appel en garantie, et quels que soient le mode et les modalités de paiement, sans que les clauses attributives de juridiction ou de loi applicable sur les documents des acheteurs puissent mettre obstacle à l’application de la présente clause. Conformément à l’article L111-1 du Code de la consommation, l’acheteur, consommateur, est informé de la possibilité qu’il a de recourir, en cas de litige, à un médiateur de la consommation ou à tout autre mode alternatif de règlement des différends. Conformément aux dispositions de l’article R. 156-1 du code de la consommation, les Clients ayant la qualité de consommateur ont la possibilité de saisir le médiateur de la consommation dont les coordonnées sont ci-après mentionnées, en vue de tenter d’aboutir à une issue amiable : Médiateur du Commerce Coopératif et Associé, FCA, 77 rue de Lourmel, 75015 Paris. A défaut d’accord amiable entre les parties, tout litige en rapport direct ou indirect avec les présentes conditions générales sera soumis, pour l’acheteur, consommateur, aux tribunaux français matériellement et territorialement compétents en application du droit commun. Les garanties d'une boutique professionnelle pour les particuliers Notre boutique en ligne est maintenant disponible pour les particuliers ! Retrouvez l'ensemble de nos gammes et produits d'exception. Vos commandes en toute confiance Avec un agrément vétérinaire et des laboratoires dans chacun de ses sites en France, la démarche HACCP est ancrée dans la culture de notre personnel qui est formé aux règles d’hygiène. Nos sites sont régulièrement contrôlés par un organisme extérieur et font l’objet de visites inopinées par les services vétérinaires de l’état. Livraison gratuite à partir de 150€ ttc Livraison par transport frigorifique avec respect de la chaîne du froid et des températures requises en France à l’exclusion de la Corse et des îles. Minimum de commande 50 € TTC. Dry ice for frozen products packed in poly crates or in dual-temperature trucks with a negative storage compartment. Shipping costs of 24 € for any order less than 150 €Tax incl.. 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