A A A Login Careers Contact Us (800) 437-7355 About Us Products Learning Center Policyowners Agents Become an Agent About Us / Annual Report T REPORT ANNUAL President's Message Our Values Our Policyowners Our Agents Our Community Our Employees Financial Report Message from the President & Chairperson <span id="selection-marker-1" class="redactor-selection-marker"></span><span id="selection-marker-1" class="redactor-selection-marker"></span><span id="selection-marker-1" class="redactor-selection-marker"></span> 2020 was a year unlike any in our lifetime as the world faced the challenges and uncertainties of a global pandemic. The year will undoubtedly be remembered in Illinois Mutual’s history as affirming our solid financial position and commitment to serving our policyowners and agents without interruption. Through our team’s ability to adapt and persevere, they safely continued business operations working predominantly from home. We acted quickly to support and assist policyowners in need, and we took action to help our agents stay connected to their clients during this disruptive yet critical time. New tools and resources were created to help them continue to offer meaningful solutions in a dramatically different business environment. Most importantly, we continued to be there for our policyowners because of our undeniably strong financial foundation, just as we have for the last 110 years. I am beyond proud of Illinois Mutual and the people who work hard every day to deliver on our mission and create success. I am grateful for the agents who adapted and persevered along with us. And I am most grateful to our policyowners who show their love for those most important to them by purchasing insurance from Illinois Mutual. As we move forward, we will continue prioritizing our financial strength and adapting our business to keep growing and thriving because of the trust our policyowners have placed in us. Illinois Mutual was built on a foundation designed to adapt and deliver on promises to policyowners despite uncertainties. This was demonstrated in 2020, and will be the reason we succeed in the years to come. Katie M. Jenkins President & Chairperson Our Values , Be honest, reliable & respectful k Think of others first In 2020, we reaffirmed our belief that people are what matter most by reaffirming our Core Values. They represent our beliefs that drive our everyday interactions with policyowners, agents and each other. We invested in all-new employee training and updated our employee recognition program to strengthen our knowledge of our core values and, most important, to strengthen the relationships with the people we serve. Learn More About Illinois Mutual's History Our Policyowners: Inspiring Progress One of Illinois Mutual’s highest priorities for 2020 was doing our part to ensure our policyowners were protected and supported through the year’s hardships. By working with customers impacted by the COVID-19 pandemic and remaining consistent and transparent in our communication, we aimed to prove to our policyowners that who they are, what they’re going through and what they need is always top of mind—just as it has always been. The relationship we have with each policyowner goes beyond transactional services. Our Claims Examiners, Policy Service Representatives and Underwriters, along with the rest of the Illinois Mutual team, strive to provide and nurture a personal experience—one that shows policyowners are more than numbers to us. Each story and testimonial we receive from our policyowners reminds us why what we do matters so much, and compels us to continue doing the best work we can every day. 7 w f 97 of surveyed policyowners said Illinois Mutual met or exceeded their expectations. % Source: 2020 Policy Service Department Satisfaction Survey Gary | Onalaska, WI Hear Gary's Story Sandra | Broussard, LA Hear Sandra's Story Michelle | McAlester, OK Hear Michelle's Story Bob | Chicago, IL Hear Bob's Story Steve | Mauston, WI Hear Steve's Story My wife and I are both very pleased with the professionalism of Wes... and the honest and fair manner in which our claims have been handled. I see now firsthand how important DI protection is for families. Robert | Orlando, FL Hear Robert's Story . y of surveyed agents agreed or strongly agreed that they would recommend Illinois Mutual to a friend or colleague. Illinois Mutual 2020 Agent Satisfaction Survey 90 % Our Agents: Aligning to Serve Together The relationship between Illinois Mutual and the independent agents who offer our products was an essential component to remaining successful throughout 2020. The pandemic put a spotlight on the ways our agents communicate with current and prospective policyowners, and what we could do to support those agents in that endeavor. That’s why our team created numerous tools and resources for our agents, such as a Digital Toolkit for improving virtual communications and marketing, and technological upgrades to make serving our policyowners faster and easier. We cannot offer quality service to our policyowners without the talented agents that bring Illinois Mutual to the table as a top insurance provider. 2020 has made clear that both the Company and our agents want the same thing most of all: to serve our policyowners with compassion and competence. This year highlighted how powerful it is when we work together to overcome challenges and come out stronger supporting the policyowners that depend on us. Our Community: Lifting Up Those in Need Illinois Mutual has always been honored to fulfill our duty to give back to our community, and 2020 only reinforced that commitment. We continue to provide support through financial contributions and volunteerism, doing our part to help others both in our hometown community of Peoria, Illinois, and across the country. Learn More About Our Community Support Previous Illinois Mutual holds a United Way donation and volunteering campaign for one week every September. Next 1 2 3 4 5 * 1 M ® of employees say Illinois Mutual is a Great Place to Work .* 91 % Illinois Mutual *Source: Great Place to Work Employee Engagement Survey, January 2021 ® Our Employees: Resilience Through Adversity In response to the COVID-19 pandemic, familiar routines and processes were adapted to ensure our employees stay safe while our policyowners and agents continued receiving the quality service they deserve. Quick action to transition most of the team to work remote and to ensure a safe work environment for those who remained in the office ensured our team did not miss a beat. Our employees continued their exceptional work despite the disruption to their daily lives, all while embracing the need to adapt and persevere in a world forever changed by the pandemic. The resilience and hard work of our team shined in 2020, a year that brought us closer together and that demonstrated every challenge we face only makes us stronger. 2020 Financial Report While 2020 was a challenging year, our financial foundation remained strong, allowing us to continue upholding our longstanding commitment to our policyowners. Download Our Financials Board Members Katie M. Jenkins William Fulton Thomas P. Jenkins Melissa Metternich Judith K. McCord Deborah Simon Officers Katie M. Jenkins President & Chairperson Erin K. Callahan Vice President Christopher A. Connor Vice President Louis S. Kanowsky Treasurer, Vice President & Controller John F. Kirtley II Vice President & General Counsel Elizabeth A. Martin Vice President Richard J. Tarkowski Vice President Mark R. Wutt Vice President Jeffrey D. Brownell Assistant Vice President Kevin R. Christensen Assistant Vice President Eliot E. Forrest Assistant Vice President Mary L. Gensel Assistant Vice President Ellen J. Gorman Assistant Vice President John A. LaFollette Assistant Vice President Christopher M. Ott Assistant Vice President Lynn M. Rathbun Assistant Vice President David Y. Ratnaraj Assistant Vice President Heather J. Russo Assistant Vice President Jennifer E. Schulze Assistant Vice President Michael A. Smith Assistant Vice President Paul J. Toman Assistant Vice President David D. White Assistant Vice President Emily H. Wilburn Assistant Vice President Contact Illinois Mutual (800) 437-7355 Send us an email Mon. - Thurs. 7:45 a.m. - 4:30 p.m. CT Fri. 7:45 a.m. - 12:15 p.m. CT 300 SW Adams Peoria, IL 61634 Life Insurance Term Life Return of Premium Term Whole Life Disability Insurance Individual Business Expense Worksite Insurance Term Life Accident Critical Illness Short Term Disability - Individual Short Term Disability - Group Work with Illinois Mutual Become an Agent Careers Copyright © 2021 by Illinois Mutual Privacy | Legal Notice | Secure Message Center {{Term}} {{definition}}