Customer Information See below for further information on how we can help you. Making payments to your loan account For most customers, the easiest way to make monthly payments is by Direct Debit. You can set up a Direct Debit quickly over the phone, by calling us on 01277 359678. MAKING AN ONLINE PAYMENT OTHER WAYS TO PAY Repaying your loan balance at the end of its term When your loan reaches the end of the originally agreed term, you may be left with a remaining balance that will become due and payable in full. This might be because you took out an interest only loan, or because of missed or late payments over the lifetime of your loan. These leaflets provide more information on this, and set out some options you might wish to consider. INTEREST ONLY LOANS CAPITAL AND INTEREST REPAYMENT LOANS Are you experiencing financial difficulties? We understand that your personal financial circumstances may change, and that unforeseen circumstances may affect your ability to make your agreed payments. If you are having trouble paying your loan, please call us on 01277 359678 and we will try to help you. This leaflet provides more information. FINANCIAL DIFFICULTIES LEAFLET Mortgage and loan statements If you have a mortgage or loan with Swift, you will receive an annual statement. You may also receive additional statements on a more frequent basis, particularly if you have missed any payments. If you have any questions about a statement or letter we have sent you, please call us on 01277 359678 .

Printable Forms We may have asked you to complete and return one of the forms below, to enable us to offer you further assistance with managing your Swift account. You can send your completed form to us in the post, or email as an attachment to info@swift.co.uk. Please remember to quote your Swift agreement reference. Download Download one of the forms below to get started. Complete Complete the form to allow us to offer you further assistance. Send You can send your completed form to us in the post, or email. Income & expenditure form Gaining a better understanding of your current financial circumstances will help us to establish what assistance we may be able to provide. DOWNLOAD Third party authority form If you would like us to speak to someone else on your behalf, such as a friend or family member, or someone from an organisation who is providing you with advice, this form will give us the authority to do so. DOWNLOAD Private Assisted Sale scheme authority form If you have chosen to sell your property under our Private Assisted Sale scheme, you need to complete and return the authority form so we can liaise directly with you appointed estate agents and solicitors. INFORMATION LEAFLET AUTHORITY FORM