Privacy Policy Got it! Español Text size AAA MENU FAQs Learn more about Medicare, HealthSun, and your options. If you have specific questions you can always contact us for more information. General Medicare FAQS What questions should I consider when choosing a Medicare Health Plan? What is an HMO? What are "plan providers"? What is a Primary Care Physician (PCP)? What is Medicare Part D drug benefit? What is Cost-Sharing? How do you choose a Primary Care Physician (PCP)? How can I get Extra Help with my Medicare costs? HealthSun Related FAQs What is HealthSun Health Plans? What is the geographic service area for HealthSun Health Plans? What if I have a medical emergency while traveling outside the service area? Does HealthSun offer prescription coverage? What type of information can I expect to receive from Medicare about the MAPD, and what are the enrollment dates? Does HealthSun provide Multi-language Interpreter Services? Have questions? We’re here for you. Call: 1.877.336.2069 TTY: 711 or write: info@healthsun.com For more options and for hours of operation, visit our Contact page HealthSun Health Plans is an HMO plan with a Medicare Contract and a Medicaid contract with the State of Florida Agency for Health Care Administration. Enrollment in HealthSun Health Plans depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system. Star rating is for contract years 2018, 2019, 2020, 2021, and 2022. HealthSun complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-336-2069. (TTY: 1-877-206-0500). ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-877-336-2069. (TTY: 1-877-206-0500). Do you need to file a complaint? File your complaint online via CMS by submitting the Medicare Complaint Form. Should you need to file a complaint with Medicare you may do so by calling CMS at 1-800-Medicare. Report suspected instances of FWA or any other non-compliance activity. For your convenience, you can call our Compliance Hotline at 1-844-420-0080 (USA and Canada only) available 24 hours a day and 7 days a week provided by LightHouse Services. Para español llama al 1-800-216-1288 (Si usted esta llamando desde México marque el 1-800-681-5340). You can also email issues to reports@lighthouse-services.com or fax to 215-689-3885 (must include the company name on the email and fax). Fraud Awareness Notice of Non-discrimination Notice of Privacy Practices Privacy Policy