ONLINE STORE REPAIR ZONE CONTACT US HOME DEVICES & ACCESSORIES SETUP & DEPLOYMENT WARRANTIES & REPAIRS ABOUT SUPPORT Service Request Form Name District/Organization Name Email (If you would like more than one email to get update notifications, please separate email addresses with a semicolon) Phone Service Request Type Please note: unit replacement is available for 'DOA' return only. Select Service Repair Parts-Only Dispatch Out of Warranty Repair Carrier Preference: Select Carrier FedEx UPS Request Smart Shipper Box If you need an empty box sent to you for return shipping (box holds up to 6 units) Shipping Labels Needed: Pickup Schedule Needed: Yes No Address Serial Number and Descriptions of issues. (25 Serial Numbers Max) Accidental Damage claims require details about how the accident occured and resulting damage. Do not include any cases, accessories or power adapters unless instructed to do so. Try fixing your Chromebook without shipping it! + Click to paste excel serial number and issue data Serial number Issues Click here to add more units to your request! Add Item Serial numbers not entered in the fields above will cause processing delays. Be sure to backup any critical data that may be on your devices as we cannot be held responsible for loss of data due to hardware failure or issues encountered in the shipment or repair processes. Additional Notes (Character Limit: 300) Reset Not sure if your devices are still under warranty? Check them here: Lenovo Warranty Lookup HP Product Warranty Check Dell Warranty Status Product purchases from Trafera are communicated to the manufacturer to ensure the warranty term starts on the purchase date. This can take time to propagate on the site. If you believe the warranty entitlement shown on the manufacturer’s warranty lookup tool is incorrect for your devices, please note it in your RMA submission. Other Questions? Contact Support SUPPORT REQUEST FORM READY TO IMAGINE IT BETTER? FIND A SALES REP Send me helpful tips, news, and specials about once a month: We respect your privacy and won’t spam you or sell your info. Unsubscribe anytime. Trafera 2550 University Ave. W., Ste 315-S Saint Paul, MN 55114 Phone: 651-888-7922 Fax: 651-888-7916 Toll Free: 1-855-862-5120 Home Devices & Accessories Why Choose Trafera? Chromebooks Windows Devices Carts & Cabinets Kajeet Mobile Internet Interactive Flat Panels Software & Training Contact Sales Setup & Deployment White Glove Setup Asset Tagging and Etching Green Bulk Shipping Used Device Buy-Back Warranties & Repairs Get Support DOAs & Shipping Damage Trafera Smart RMA Trafera Smart Repair DIY Repair Kit Student Repair Program Submit a Claim About Contact Us Privacy Policy | Legal Info