Intermediary site Home Existing customers Make a payment Make a payment How would you like to pay? By Direct Debit This is the quickest and easiest way to make repayments as we arrange for direct payment from your bank to us. If this sounds like something you would like to set up, please call us and one of our team will happily take care of this for you. If you already have an existing Direct Debit and want to make an amendments or if you want to set one up, you just need to give us ring on: • Personal customers: 0330 433 2258. Lines are open Monday to Friday, 9am to 5:30pm. • Commercial customers: 0370 218 6847. Lines are open Monday to Friday 9am to 5:30pm. New Direct Debit instructions take 10 working days to set up, from the date we receive them. If you have a payment due in the meantime, you'll need to make a manual payment (by card, for instance) to ensure you don’t fall behind or incur any charges. We'll use your Direct Debit to collect your regular payment starting the following month. By debit or credit card online You can make a payment online through our secure online portal, 24 hours a day. Whilst most payments will reach us on the same day, some can take several working days to clear before they are credited to your account. So, you may want to make your payment before the due date, to give it time to clear so your payment isn't late. Just to make you aware, paying by credit card may be expensive and cost you more in the long run. This depends on the rates your card provider charges. Please have the following documents to hand when paying online: Your mortgage account details, which can be found on your statement or letters. Your card details. Make an online payment Making an overpayment? No problem, this will help reduce your balance and reduce the amount of interest you will pay over your loan. However, paying online is designed for paying arrears and missed payments. If you have no outstanding arrears, fees or charges, please call our customer service team to discuss how you can make your overpayment to us. They will explain how you can make the payment and how your loan will change. Personal customers: 0333 920 8470. Lines are open Monday to Friday 9am-5:30pm. Commercial customers: 0370 218 6517. Lines are open Monday to Friday 9am to 5:30pm Making an overpayment? No problem, this will help reduce your balance and reduce the amount of interest you will pay over your loan. However, paying online is designed for paying arrears and missed payments. If you have no outstanding arrears, fees or charges, please call our customer service team to discuss how you can make your overpayment to us. They will explain how you can make the payment and how your loan will change. Personal customers: 0333 920 8470. Lines are open Monday to Friday 9am-5:30pm. Commercial customers: 0370 218 6517. Lines are open Monday to Friday 9am to 5:30pm By debit or credit card over the phone Our automated payment system is available 24 hours a day. To use this service, please call 0330 127 3502 and select option 1. Just to make you aware, paying by credit card may be expensive and cost you more in the long run. This depends on the rates your card provider charges. Please have the following documents to hand when paying over the phone: • Your mortgage account details, which can be found on your statement or letters. • Your card details. If you don't have these details to hand, or if you're having any difficulties with the automated payment system, you can get some help by speaking to our friendly team. • If you’re a personal finance customer, please call 0330 433 2258 and we’ll be able to take your payment over the phone. Lines are open Monday to Friday, 9am to 5.30pm. • If you’re a commercial finance customer, please call 0370 218 6847 so we can find the best payment option for you. Lines are open Monday to Friday 9am to 5.30pm. Whilst most payments will reach us on the same day, some can take several working days to clear before they are credited to your account. So, you may want to make your payment before the due date, to give it time to clear so your payment isn't late. Making an overpayment? No problem, this will help reduce your balance and reduce the amount of interest you will pay over your loan. However, paying online is designed for paying arrears and missed payments. If you have no outstanding arrears, fees or charges, please call our customer service team to discuss how you can make your overpayment to us. They will explain how you can make the payment and how your loan will change. Personal customers: 0333 920 8470. Lines are open Monday to Friday 9am-5:30pm. Commercial customers: 0370 218 6517. Lines are open Monday to Friday 9am to 5:30pm By Standing Order or bank transfer Please call us to obtain the necessary bank details before making arrangements with your bank or building society. • Personal customers: 0330 433 2258. Lines are open Monday to Friday, 9am to 5:30pm. • Commercial customers: 0370 218 6847. Lines are open Monday to Friday 9am to 5:30pm. By Cheque We no longer accept cheques as payment towards your account. Please see above for alternative payment options or give us a call if you want to discuss this. • Personal customers: 0330 433 2258. Lines are open Monday to Friday, 9am to 5:30pm. • Commercial customers: 0370 218 6847. Lines are open Monday to Friday 9am to 5:30pm. Can I make a payment for someone else or can someone else make a payment for me? Yes, other people can make payments towards your account and you can pay on behalf of our customer, but additional security checks will be required. Please call us to discuss this further. • Personal customers: 0330 433 2258. Lines are open Monday to Friday, 9am to 5:30pm. • Commercial customers: 0370 218 6847. Lines are open Monday to Friday 9am to 5:30pm. Frequently Asked Questions 1. Can I change my payment date? Yes, we can move your payment date (forwards or backwards) by up to 14 days. If you move your payments after your funding date, you'll incur additional interest every month. If you want to avoid this, we can discuss your options in more detail over the phone. 2. Can I make regular overpayments to repay early or make a lump sum payment towards my balance? This will depend on the agreement you have. Please call us if you want to make a lump sum payment or regular overpayments, so we can explain how it will impact your account. · Personal customers: 0333 920 8470. · Commercial customers: 0370 218 6517. Lines are open 9am to 5.30pm, Monday to Friday. 3. I want to amend my Direct Debit, but it’s not my bank account. What are my options? We can only make Direct Debit arrangements with the bank account holder, even if you are both named on your agreement with us. Please ask the bank account holder to call us. • Personal customers: 0330 433 2258. Lines are open Monday to Friday, 9am to 5:30pm. • Commercial customers: 0370 218 6847. Lines are open Monday to Friday 9am to 5:30pm. 4. When do you collect Direct Debit payments? The due date of your payments will be explained in your agreement. The date will fall between the 1st and 28th of the month. If your payment falls on a weekend or bank holiday, the payment will be taken the next working day. 5. Why does my Direct Debit say 'until further notice' when I know the date my payments are due to end? Should I cancel it? We will manage your account to ensure we cancel the Direct Debit once the final payment is made and your balance is clear. Even though the letter suggests the payments will be taken indefinitely, they won't be, so please don't cancel your Direct Debitas this would cause problems with us receiving your payments. If you have any queries about your Direct Debit payments please give us a call and we’ll happily talk it through. 6. Why do I have more than one Direct Debit instruction? When we set up your mortgage, we may have to set up several Direct Debit instructions for payments of different amounts that are due throughout the life of your mortgage. This ensures we take the correct payments at the correct time. Please don't cancel any instructions as this could cause problems with us receiving your payment. We're encouraging all of our customers to 'Take Five' and protect themselves against online fraud. When making payments online, always look for the padlock icon in the address bar. This indicates your connection is secure, and your payment details are encrypted. If you're in any doubt about whether a website is genuine, restart your browser and navigate back to the page by manually typing a trusted web address into the address bar. Or, if you prefer, you can instead make your payment over the phone. Don't use a search engine, like Google, to help you find the page – this may inadvertently divert you to a fraudulent page. Find out more about online fraud: http://www.actionfraud.police.uk http://www.takefive-stopfraud.org.uk We are aware of a financial scam whereby a firm purporting to be Blemain Finance will ask for money upfront for unsecured loans. They may also ask that you transfer the money via the Post Office or Western Union. Please be aware that we would never ask for money upfront, and we do not provide unsecured loans. If you are concerned that you may have been a victim of a scam please contact Action Fraud. Follow us on Careers Website terms of use Privacy and cookie policy Manage Cookies Company policies Fair Processing Notice I have received someone else’s documents Important documents Together blog Together reviews The Great House Giveaway Sitemap Copyright 2021 Together is a trading style of each of the undernoted companies, which have their registered office address at Lake View, Lakeside, Cheadle, Cheshire SK8 3GW. Together Financial Services Limited | Registered in England and Wales - Company Registration Number 02939389. Together Financial Services Limited is the operator of this website. Together Personal Finance Limited is authorised and regulated by the Financial Conduct Authority (FCA) | Registered in England and Wales - Company Registration Number 02613335. FCA number is 305253. Together Commercial Finance Limited | Registered in England and Wales - Company Registration Number 02058813 SPOT Finance Ltd trades under 2 trading names; Spot Finance Limited (Registered) and Together (trading). SPOT is authorised and regulated by the Financial Conduct Authority (FCA) | Registered in England and Wales - Company Registration Number 01998543. FCA number is 724450. Auction Finance Limited | Registered in England and Wales - Company Registration Number 04949929 Bridging Finance Limited | Registered in England and Wales - Company Registration Number 03166982 Blemain Finance Limited is authorised and regulated by the Financial Conduct Authority | Registered in England and Wales - Company Registration Number 01185052. FCA number is 719121. Together Personal Finance Limited is a member of the FLA. The FLA Lending Code can be found at www.fla.org.uk. Developed by Kagool