Privacy Policy Viking Footwear AS ("Viking Footwear", "us" or "we") are committed to respecting and protecting your privacy. Any data we collect from you in relation to your use of www.vikingfootwear.com ("the Website") or that you provide to us will be processed on the basis of this Privacy Policy, our Website Terms of Conditions, our Cookie Policy and applicable data protection laws. We are the data controller when processing your data in the context of the Website. 1. Information we collect about you and how we collect it Depending on how you interact with us, we collect various types of information about you, as described below: Personal contact information. Information that allow us to contact you such as: name, postal address, e-mail address and phone number. Account login information. Information that is required to give you access to your account profile. Examples include login ID/email address, screen name and password. Information relating to your visits to the Website. This is information that the server generates automatically when anyone visits our Website. The information includes: websites downloaded, traffic data, location data, the point of time of your visit, IP-address, device (e.g. iPhone), type of browser and operating system. Information that you provide by filling in forms on the Website. This includes information provide when you take part in a prize draw or competition, newsletters or exclusive offers via email or requesting further services. We may also ask you for information when you report a problem with our Website. Customer feedback. Information voluntarily given by you when contacting us or providing feedback. Website usage information. As you navigate and interact with our website, we use automatic data collection technologies to collect information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and information and statistics about your interactions. Interaction statistics include content response times, and length of visits to certain pages. This information is captured using automated technologies such as cookies. Please read our Cookie Policy for further information. Payment and financial information. Details of transactions you carry out through our site and information needed in order to fulfil orders. Such information includes personal information such as credit/debit card details and billing address. We do not store payment card information longer than needed. 2. Uses made of personal data The following describes the purposes for which we collect information and personal data about you. Customer service. We use your personal data to provide you with customer service and reply to your inquiries. This requires both contact information and the reason for you inquiry. Website management and improvement. We use your data to manage the Website and provide you with the services offered by us or used to respond to inquiries from you. We also improve our Website and ensure that it is presented in the most effective manner for you and your device (computer, smartphone or tablet). We also remember you login ID/email address so that you can quickly log in the next time. Order fulfilment. Personal data is used to process, manage and ship your orders, correct addresses and conduct background checks. The data required to do so is certain personal information and payment information. We may also conduct fraud detection and background checks to the extent allowed by applicable law. Legal reasons or acquisitions. In the event that Viking Footwear in whole or partly is acquired or merged with another company, your personal data may be shared by the legal successor. We may also share your data when we are required to do so by law, in order to enforce any agreement or protect the rights of Viking Footwear. Content and marketing. We may use your personal data, such as your e-mail address or phone number, to send you newsletters and marketing content if you have consented to receiving such newsletters, or if this is permitted by applicable law. 3. How we store the personal data We have implemented physical and organisational measures to prevent loss or unauthorized access to personal data. One such measure is to store the data encrypted where appropriate. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where a password is needed to access certain parts of our site, you are responsible for keeping this password confidential. The data that we collect from you is stored inside the European Economic Area ("EEA"). Personal data shall only be transferred to, accessed from, or stored at, a destination outside the European Economic Area ("EEA") to the extent permitted by law. The transmission of information via the internet is not completely secure. Although we do our best to protect your data, we cannot guarantee the security of data transmitted to our Website. Therefore any transmission is at your own risk. Information relating to your visits to the Website is deleted or anonymised continuously. All other data received is deleted when they are no longer necessary for the purpose for which they were collected. 4. Disclosure of information We may disclose your personal information to any member of our group (affiliates). Additionally we share your personal data with the following types of organizations: Service providers. We may use sub-contractors to perform specific services in relation to providing the Website. These entities may process data in order to perform services on behalf of Viking Footwear AS, such as improving our services or responding to your feedback. Third party marketing organisations. Additionally, if you give us consent, we may share your information with our partners or affiliates so that they may contact you with information, promotions, products, services, and offers that may be interesting to you Credit reporting agencies. Credit reporting agencies and debt collectors are external companies that verify your creditworthiness (for orders with invoice) or to collect outstanding invoices. We may also disclose your personal information to fraud prevention agencies for the purpose of fraud prevention to the extent permissible by applicable law. Third party recipients using personal data for legal reasons. We will disclose your personal data to third parties for legal reasons or in the event of an acquisition, merger or similar transaction (see section 2 for details). We may also share aggregated and anonymised information with third parties for analytical purposes. This is statistical data that does not identify any individual and therefore not personal data. 5. Access Where provided by law, you have the right to access information held about you and you can do so by sending an e-mail at webshop@vikingfootwear.com with a copy of your ID where requested. Where permitted by law, you may also have your personal data deleted, corrected or revised. Please note that, in certain cases, we may not be able to delete your personal data without also deleting your account. We may be required to keep some of your data to satisfy legal obligations. 6. Changes to the privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Continued use of the Website or interactions with us will constitute acceptance of the changes. 7. Contact Questions and comments regarding this privacy policy are welcomed and should be addressed to webshop@vikingfootwear.com or our postal address: Viking Outdoor Footwear AS Att: Customer Service P.b. 143 N-1471 Lørenskog Phone: +47 22 07 24 00 E-mail: webshop@vikingfootwear.com Cookie Policy We use cookies to improve the content and use of this website (the "Website"). This policy together with our Privacy Policy outlines how we collect and store data about you when you visit and use our Website. Cookies are small files of letters and numbers that are downloaded to your device (computer, smartphone and similar). The cookies perform a number of tasks. We use the cookies to improve our Website, to help understand how the website is used, and to perform anonymized analytics on user behaviour on the website. Cookies enable you to navigate between websites more efficiently, and may enhance your user experience on the Website. We use the following types of cookies. More information regarding each type of cookie is outlined in the chart below. Session cookies These cookies allow you to be remembered within a website. This means that any page changes and item/data selection you do is recalled from page to page. Therefore if you already have given information to the site, it will not ask your device for the same information. Session cookies are temporary and erased when you close your browser at the end of the surfing session. Tracking cookies These cookies help us to remember your information and settings when you visit our Website in the future. This results in faster and more convenient access, and may therefore enhance your experience of our services or functions. Tracking cookies remain on your hard drive until you delete them, or they expire (some have expiry dates going up to two years). Analytics cookies These cookies help us understand what content is most useful to visitors. They allow us to recognise and count the number of visitors to the Website, and to see how visitors move around the Website when visiting. Analytics cookies help us improve the way the Website works, and alert us to issues with the layout on our Website. Social-media cookies These cookies are used to enhance the social media experience on our Website. Some features of the Website may contain cookies used as tools or applications to connect with social media such as Facebook or Twitter. The function of the cookies is to facilitate for easier sharing of content on social media. We do not control these cookies, and you should examine the relevant social media suppliers for further information on their cookie policy. We use both first-party cookies and third-party cookies on the Website. First-party cookies are our cookies, and third-party cookies are cookies that a third party downloads to your device when visiting our Website. These third parties deliver a service to us, but we do not control how third-party cookies are used. You should go to the Website of the third party to examine their cookie policy for further information. You consent to our use of cookies by continuing to browse our Website. You may block and delete cookies by activating settings on your browser. The different browser settings allow you to refuse all or some cookies used on this site. However by blocking cookies you may not be able to access parts of our site or shop on the Website. Unless your browser is blocking the cookies, our system will issue cookies when you enter the Website. You may find more information regarding cookies on www.allaboutcookies.org. This cookie policy may be changed from time to time. You should check the cookie policy before browsing to ensure that you have read the latest edition. If you have any questions regarding this policy, please contact us webshop@vikingfootwear.com About Viking History Values Social responsibility Media center Contact us Technologies Ultimate Grip Concept(UGC) Natural rubber BOA BASF Elastopan(Thermo) Comfort Technology Insole Gore-Tex Ambassadors Kjetil Jansrud DNT Top of Norway Elisa Røtterud Customer Service Size range How to buy shoes for kids Returns Guarantee and claims Product care Freight & Delivery Terms & Conditions Viking Academy (B2B) Newsletter Subscribe to our newsletter Viking Outdoor Footwear A/S, Norway Phone: +47 22 07 24 00 Customer service: