TRACK SEARCH MENU Close Close CUSTOMER SATISFACTION Home Customer Satisfaction Customer Satisfaction – Winter 2021 Survey Farrow has lasted the test of time. With over 100 years of experience, we have seen other companies in our industry come and go. We attribute this success to one main factor: how we partner with our clients. Your success and satisfaction is our number one. Unlike others who will not bend on their services, we meet you where you need us to. Our Client Partnering colleagues will take the time to understand your business, your challenges and potential opportunities, to provide a solution that is right for you. We will help guide you, meeting regularly, to ensure we are exceeding your expectations and always looking for ways to improve. It is only natural that Customer Satisfaction is imbedded as a crucial component of the Quality Management System at Farrow. We are continually taking the pulse of our clients, both informally, through Quarterly Business Reviews, and formally, through formal surveys, focus groups, and client events. In our Winter 2021 Customer Satisfaction Survey our client respondents indicated; 88% are extremely satisfied or somewhat satisfied with our company as a whole 89% are likely or somewhat likely to recommend Farrow company to others 86% said they received prompt responses to questions being addressed within the same business day Customer Satisfaction Survey: Winter 2021 EXPLORE SURVEY RESULTSREVIEW SURVEY ONE PAGER We donated on your behalf Farrow donated $250 to three charities, $750 in total, which were chosen by three randomly selected survey participants. Below are the three chosen charities: Windsor Essex Hospice "Educate and empower those who are affected by or are caring for a person with a life-altering diagnosis" DONATE HERE Headwaters Health Care "Inspire, build and nurture relationships with donors" DONATE HERE Food Banks BC "Inspire, empower and support our members to achieve hunger-free communities" DONATE HERE A big “thank you” to all of the individuals who participated in our Winter 2021 Customer Satisfaction Survey. Your feedback is always appreciated and important to us. Your input helps us continue to evolve and improve our services, so we can better assist you. For additional information, or to learn why Farrow clients are so satisfied, contact us or email sales@farrow.com. LEARN MORE ABOUT FARRW Grow your business with our logistics solutions Get the expert support and service needed to comply with shipping regulations, optimize your supply chain and more. Your international trade experts are here to help. Transporting your goods across borders? Get in touch and a Farrow representative will reach out shortly. REQUEST A QUOTE Keep up with the latest trade news. Stay informed with up-to-date information on US and Canadian customs and international trade topics. EXPLORE OUR RESOURCES Farrow is among the largest private and family-owned customs agents in North America. Enjoy peace of mind with over 100 years of expertise in international trade, customs solutions and integrated logistics. Services Ground Transportation Custom Consultation Custom Brokerage International Freight Forwarding Warehousing & Distribution Needs & Pains Plan & Optimize my Supply Chain Adapt to Changing Regulations Reduce Border Risks & Delays Work with a Trusted Trade Partner Customs Requirements & Compliance Gain Visibility into Your Data Resources Resource Centre News Track & Trace Tool Trade Regulation Tool Border Info Tool Harmonized System Tariff & HS Classification Glossary Headquarters Russell A. Farrow Limited 2001 Huron Church Road Windsor, ON. N9C 2L6 Canada About Us Key Contacts & Locations Careers Login USA Canada Connect with Us Privacy Policy | Copyright © 2021 Russell A. Farrow Limited.