VALUES Our ambition is simple: to provide every customer with the very best service; by communicating openly and honestly, anticipating problems and delivering the consistent results that build trust and create partnerships 31 GLOBAL NETWORK LOCATIONS 17 PERSONNEL 28350 TONS OF FREIGHT MOVED EVERY YEAR Customers and their needs, are the primary focus of each member of the Norman Global Logistics team. Delivering outstanding customer service starts with our vision and mission, that are introduced at the earliest stages of staff induction and instilled throughout the business, as part of our operating DNA. To underline this commitment, monitoring service performance, in line with our mission, is a component part of all customer service reviews and internal appraisals. Our core values focus heavily on the service and experience we deliver to our customers, ensuring that we are: Easy to do business with Respectful Honest Passionate and Professional Customer first in our approach Consistent in everything we do VISION “We aspire to be the first choice for ambitious global shippers that recognise the value provided by a trusted supply chain and logistics partner.” MISSION “Norman Global Logistics are committed to providing dependable, efficient, cost-effective, freight and logistics solutions, to importers and exporters in the UK, Asia and globally. We pledge to support, advise and guide our customers, so that their commercial and financial interests are protected when they trade internationally. As we strive to strengthen the trust of our customers, we recognise the contribution of our colleagues, providing them with a fulfilling and engaging working environment.” ABOUT Founded in 1970; Norman Global Logistics operates five UK and seven Asian offices. Providing air, sea and road freight services, together with logistics operations and a dedicated recyclables operation. View our Privacy Policy View our Environmental Policy Head Offices UK: Norman Global Logistics, The Griffin Centre, Staines Road, Feltham TW14 0HS +44 (0)208 917 0299 TrustUs@norman.co.uk ASIA: Norman Global Logistics, Tower 1, 8/F, Unit 811, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Rd, Kowloon, Hong Kong S.A.R +852 3582 3440 hongkong@normanglobal.com © 2020 Norman Global Logistics - Design by