ABOUT | DEALER LOCATOR | BECOME A DEALER Log In 0 HOME TREES WREATHS GARLAND FIGURINES ACCESSORIES CONTACT BLOG PRIVACY POLICY HOW CONSUMERS ORDER FROM SANTA’S OWN You can order from Santa’s own in any of the following ways: Go to our dealer locator and find the closest dealer to your location Shop on Santa’s Own.com HOW DEALERS ORDER FROM SANTA’S OWN You can order from Santa’s own in any of the following ways: Call 800-684-0601 Email Customerservice@santasown.com CONSUMER PROCESSING AND DELIVERY INFORMATION Most orders ship via UPS Ground®. Normal delivery times are between 2-8 business days. Items requiring oversized or overweight shipping may extend delivery times by one or two days. Delivery is curbside only. Orders may arrive in multiple packages and on separate days depending on type of and volume of product ordered. Order tracking information can be found in the “Order Status / Tracking” section of this site. Santa’s Own is not shipping orders outside the 48 contiguous states at the present time. We are unable to ship orders to PO and APO boxes. DEALER PROCESSING AND DELIVERY INFORMATION Once your order is processed on Santasown.com a customer service representative will contact you to for payment, shipping charges and delivery information. CONSUMER SHIPPING METHODS AND COSTS 48 Contiguous United States Ground (normally 2 – 8 business days). You can expect your order to arrive within 2-8 business days. Business days are Monday-Friday, excluding U.S. major holidays. At this time, Santasown.com does not offer any expedited shipping options. Shipping is on all orders; Shipping fees for orders placed on this site is a flat fee of $9.99 Items ordered together may be shipped separately, but only one handling fee will be charged per order. Delivery of all oversize items is curbside only. Someone must be home to sign for the delivery. Outside of the 48 Contiguous United States At this time, Santa’sown.com does not ship goods to Alaska, Hawaii or any foreign country. CONSUMER SHIPPING RULES AND RESTRICTIONS Allow 1 – 3 Business Days for your Order to Ship. Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays within the United States. Please e-mail us at CustomerService@Santasown.com, if you have any questions. CONSUMBER METHOD OF PAYMENT Santa’s Own offers its customers convenient payment options. Visa, MasterCard, American Express and Discover are accepted forms of payment via the web store. DEALER METHOD OF PAYMENT When placing a order at Santasown.com an invoice will be emailed to you. Payment will be taken at a later date by a customer service representative. LOST OR DAMAGED ORDERS Occasionally orders can be damaged or lost in transit. If your order is lost or damaged please notify a Customer Service Specialist at CustomerService@SantasOwn.com. REFUSED ORDERS Do not refuse a shipment delivery. For us to issue a refund or replace damaged orders, you must be in possession of the original order. Refused orders will automatically be charged a 15% re-stocking fee. TYPOGRAPHICAL ERRORS If a typographical error occurs on an item purchased that affects the selling price, we reserve the right to correct it to the current selling price. CANCELLED ORDERS Please confirm items and quantities before finalizing your order. Orders can not be cancelled or modified after they are placed. Please refer to our returns instructions for directions on how to proceed if you need to return an item. BACK ORDERS Back orders will automatically be shipped when the product is back in stock unless otherwise cancelled by the customer. LIABILITY We assume no liability for the use or misuse of any product or item found in our catalogs or on our online store. PRIVACY At Santa’s Own we respect your privacy and you can rest assured that we do not sell, rent, exchange or distribute your address, phone number or email address to other companies. We use this information provided by you to process your order, provide order status updates and other direct communications. DEALER NEWSLETTER SIGN UP be the first to know Subscribe Now PHONE NUMBER: 1-800-684-0601 EMAIL: customerservice@santasown.com DEALER Dealer Login Become A Dealer Showroom Location Contact Us CONSUMER Find a Dealer Register Your Warranty Blog Contact Us COMPANY About Us Terms & Conditions Privacy Policy Warranty Information ©2018 Santa's Own STAY CONNECTED