COVID-19: Learn about our elevated hygiene measures here. MENU Book now Frequently asked questions We have compiled an overview of our guests' most frequently asked questions here. If the response you are looking for is not listed, we look forward to your contact request . How to get there How do I reach the hotel from the train station? Neuss city centre and the main train station there are only 4 km away from the hotel. Düsseldorf central station is about 10 km away. At Düsseldorf central station take the suburban railway line S8, S11 or S28 and get off at “Neuss Rheinpark Center”. Alternatively, you can take tram no. 709 until "Rheinpark Center Süd". Walk down the path leading towards the office buildings to the left of Josef-Kardinal-Frings bridge until you reach the main road again. Turn right and you will see the hotel to your left. How do I reach the hotel from the airport? From Düsseldorf Airport, take the suburban train (S-Bahn) S11 towards Bergisch-Gladbach until the station "Neuss Rheinpark Center". Leave the train station towards the Rheinpark Center and take a left at the first crossroads. Continue straight ahead until you reach the hotel. The walking time is about 5 minutes. How do I reach the hotel by car? Coming from the A57 motorway: Take the exit "Neuss-Hafen" (harbour) and continue on the B1 federal highway towards Düsseldorf. Turn right at the second traffic light, then continue straight ahead. The hotel is located on the right. Is on-site parking available? Our hotel has an underground parking garage with 36 parking spaces (fee: € 19.00/day) and an outdoor parking lot with up to 650 parking spaces (fee: € 14.00/day). Additionally, free public parking is available around the hotel. Hotel Does the hotel have conference rooms? The Crowne Plaza Düsseldorf - Neuss is one of the largest congress centres in the region. Our business hotel counts with 14 conference rooms and 2 large ballrooms with capacities from 8 to 2,500 people. Our hotel by the river Rhine has a total event space of 4,000 m², a first-class event service and state-of-the art technical equipment. We are as thrilled to organise professional events like product presentations, in-house trade fairs, incentives, stage shows and congresses as we are to set up private banquets and smaller company events. What are the check-in and check-out times? Your hotel room will be available for you from 3:00 p.m. on the day of arrival. We kindly ask you to vacate your room by 12:00 noon on the day of departure. Upon request, a late check-out by 4:00 p.m. is possible. Does the hotel offer family rooms? Our Premium rooms and all rooms with a connecting door can be used as family rooms. Both of our suites have a separate extra room. Additionally, there is the option of adding an extra bed to any of our rooms. Are pets welcome at the hotel? Pets are welcome at the hotel against a cleaning fee of € 10.00 per day/animal. Do you offer special rates for children? Children aged 12 years and younger stay for free at our hotel. Children older than 12 years pay the normal price. Breakfast is € 1.50 for each year of life of the child. We have a special children's menu for lunch and dinner. What credit cards are accepted? We accept the following credit cards: VISA, American Express, Mastercard and Eurocard. We also accept cash payments. What are the restaurant opening hours? Our RiverSide restaurant is open for you: Breakfast: daily 6:30 a.m. - 10:30 a.m. Lunch: from 12:00 noon at the RiverBar Dinner: until 9:00 p.m. at the RiverBar RiverBar gastronomy: 10:00 a.m. - 9:00 p.m. (hotel guests only) general opening hours RiverBar: 10:00 a.m. - 0:00 a.m. At what times can I use the wellness and fitness facilities? The RiverSpa is open daily from 6:00 a.m. to 11:00 p.m. Contact Crowne Plaza Düsseldorf - Neuss Rheinallee 1 41460 Neuss Germany Arrival via Google Maps +49 2131 77-00 emailus.neu02@gchhotelgroup.com Book now Share now Follow us Rooms Location Food & Beverages Meetings Wellness Düsseldorf Tips Reviews Contact Imprint Cookies Crowne Plaza Düsseldorf - Neuss Rheinallee 1 41460 Neuss Germany Arrival via Google Maps +49 2131 77-00 emailus.neu02@gchhotelgroup.com Member of Managed by © 2021, GCH Hotel Group, Germany