My Account Report an Outage Customer Service Search MENU Your community partner dedicated to serving our customers. Calculate Your Bill My Account Login Register Ways to Pay Start, Stop, and Transfer Managing Utility Costs Join Our Team Active Alerts Non-Drought Watering Status Declared for New Braunfels During Non-Drought status, customers may water with a sprinkler or irrigation system two days per week based on the… Read More Beware of Scammers Here are a few things to keep in mind if you receive a call or visit from a scam… Read More Always Connected Sign up to receive text alerts now. Stay Alert DAILY WATER READING Water conservation is important to us. Learn more about the current water stage here. Non-Drought Ten Day Average … Enhancing the Quality of Our Community Through Capital Improvement Projects. Stay up-to-date on construction impacts that may affect your commute. Construction Alerts Electric Outage Viewer The outage viewer displays current outages in the New Braunfels Utilities service area. Outages View News NOVEMBER 15, 2021 New Braunfels Utilities’ Offices and Drive-Through to be Closed for Thanksgiving Holidays NOVEMBER 15, 2021 McQueeney Road from West County Line Road to Dogwood Drive to be Closed Through November 26, 2021 View Events MAR 5 Kinderschuhe 5K Run & Walk Customer Service Newsroom Publications Careers Facebook Twitter Instagram LinkedIn YouTube COMPANY About New Braunfels Utilities Planning for the Future NBU Headquarters A Lasting Legacy WAYS TO SAVE Current Water Status: Non-Drought Rebates ACCOUNT Electric, Water, and Wastewater Rates Ways to Pay Understanding Your Bill Customer Service Resources SERVICES Start, Stop, and Transfer Services Before You Dig Tree Trimming NBU Locations MAIN OFFICE 263 Main Plaza, New Braunfels, TX 78130 SERVICE CENTER 355 FM 306, New Braunfels, TX 78130 Contact NBU MAIN OFFICE 830.629.8400 TOLL FREE 866.629.8400 AFTER HOURS 830.629.4628 Operating Hours Monday – Friday, 8:00 a.m. to 5:00 p.m. Privacy Policy 2020 © 2021 New Braunfels Utilities. All rights reserved. We use cookies to improve the user experience on this site. Privacy Policy Dismiss Notice