ABOUT & CULTURE NEWS & EVENTS RESOURCES CONTACT Policy Services Claims Services Financial Services Accounting Services Policy Services Our policy services provide carriers with efficient back-office support throughout all stages of the policy lifecycle—from policy processing, rating, and underwriting to policy issuance and customer support. Our knowledgeable and experienced team members undergo rigorous training to ensure exceptional customer service is always extended to agents and policyholders on behalf of the client. Services include: Underwriting Contact Center Document Management UNDERWRITING Our proven, refined processes create best practice workflows that enable our underwriters to process “clean” risks automatically and efficiently, allowing clients to administer more business and lessen everyday operating costs. Our knowledgeable and experienced team members undergo rigorous training to ensure exceptional customer service is always extended to agents and policyholders on behalf of the client. All transactions performed are monitored against predetermined service standards. Supported processes associated with underwriting include: .rate-icon-1{fill:#fff;}.rate-icon-2{mask:url(#mask-rate-icon);}.rate-icon-3{fill:#85878a;} rate-icon Rate/Quote .renewal-icon-1{fill:#fff;}.renewal-icon-2{fill:#85878a;}.renewal-icon-3{mask:url(#mask-renewal-icon);} renewal-icon Endorsements, Renewals, Cancellations, and Reinstatements .new-business-icon-1{fill:#86888b;} new-business-icon New Business Issuance .audit-icon-1{fill:#fff;}.audit-icon-2{mask:url(#mask-audit-icon);}.audit-icon-3{fill:#85878a;}.audit-icon-4{fill:none;stroke:#85878a;stroke-width:0.56px;} audit-icon Inspections and QA .third-party-icon-1{fill:#fff;}.third-party-icon-2{fill:#85878a;}.third-party-icon-3{mask:url(#mask-third-party-icon);}.third-party-icon-4{mask:url(#mask-2);} third-party-icon Third Party Interfaces CONTACT CENTER We are committed to maintaining high service level standards. Our Contact Center representatives undergo extensive training so your company and brand are always well represented. Our Contact Center team members quickly answer calls, update customer and agent portals, and provide outstanding service to all callers, policyholders, and agents. We utilize a cloud-based telephone system to offer customized scripts and voice recordings, full call reporting capabilities, and quality assurance metrics. This allows us to monitor service levels, telephone conversations, and the number of calls received within specified times to ensure that policyholders are extended the quickest and most professional service possible. DOCUMENT MANAGEMENT Our document management services drive business value for our clients. By leveraging a complementary suite of content management solutions, our clients improve business agility, enhance operations, and transform their customer experience. Policy Services Benefits Improved agency relations Improved customer service levels Elevated operations Refined processes encourage best practice workflows "The underwriters and customer service people working in Columbia are among the best I've done business with. It's nice to get someone who is not only friendly but knows what they're talking about." FROM AN AGENT Start a Conversation 877.734.2357 1501 Lady St. Columbia, SC 29201 ©2021 Seibels. All rights reserved. Insights & Resources News & Events .news-icon-1{fill:#fff;}.news-icon-3{mask:url(#mask);}news-icon Video Library .cls-1{fill:#fff;}video-icon White Papers .whitepaper-1{fill:#fff;}.whitepaper-3{mask:url(#whitepaper-mask);}whitepaper-icon Subscribe to our mailing list Email Full Name Company Name Privacy Policy Careers News Contact Sitemap Web Design by: Drum Creative Share This