EUROPE LEVANT AFRICA PARTNER ACCESS Search PRODUCTS RECIPES & TECHNIQUES INSPIRATIONS SOCIAL RESPONSIBILITY NEWS ABOUT US Home Privacy Policy PRIVACY POLICY To customers, prospects and visitors to www.monin.com (the "Website"). The European Union has recently amended the Laws that apply to the collection and use of your personal data, that is to say any information relating to an identified or identifiable person. The company GEORGES MONIN SAS (hereinafter "Monin") takes this opportunity to put you at the heart of its policy, explaining to you in a clear and transparent way what it collects about you, what it does with your personal data and inform you about your rights. This is the purpose of this document. Whenever we think it is necessary, we ask you to give us your consent directly, materialized by a check mark, a field to fill, etc. Wherever we felt it necessary, we have inserted information that reminds you of your rights and refers to this document. We know that these measures will reassure you and allow you to use our Website with confidence. 1 What information do we collect? We collect a variety of types of information, all listed below : civil status and contact information : your name, address, email address, age or birthdate, gender ; ordering, invoicing and shipping information: date of purchase, products ordered, price, quantity, billing and delivery address ; information about the devices used to access the Website, such as the IP address. 2 How do we collect information? You provide it when you fill in the registration, contact or order form, this is particularly the case for : civil status, name, email address, birthdate, profile, newsletter subscription. We collect it automatically when you use the Website, especially from devices you use to connect to it or through cookies ; this is particularly the case for : date of your last connexion, state of your account, creation date of your account. 3 Why we process your information Your data is collected and used for the purposes for which you provided it to us, generally to handle the requests you make and to contact you. With your consent (through a checkbox), your data could also be processed for another activity or service. 4 How we share your information Your data is processed only by Monin, in particular by the Commercial, Accounting and Marketing departments. 5 How we protect your information We take every precaution to preserve the security and confidentiality of your data, in particular to prevent it from being distorted, damaged, disclosed and unauthorized third parties having access to it. 6 What are your rights ? You can access your personal data, that is to say to ask us at any time the data we hold and if we do something with it. You can have us rectify personal data that is inaccurate. You can ask us to delete, provided you have a legitimate reason, your personal data. You can limit or oppose, to a certain extent, the use we make of it. You have the right to ask us to send you your personal data, in a format that can be read on a simple computer (a .pdf file for example). You have the possibility to provide us with instructions regarding the storage, erasure and communication of your personal data after your death. You can exercise these rights by contacting Monin's Data Protection Officer (DPO) at the following address: dpo@monin.com. 7 How long do we keep your data ? Your data are kept for a period not exceeding that which is necessary for the purposes for which they are processed. 8 Information regarding cookies When you are on our Website, cookies are deposited on your computer, your mobile phone or your tablet. What is a cookie ? A cookie is a little text file deposited on your terminal (computer, tablet, mobile) through your browser (Firefox, Internet Explorer, Safari ...) during the consultation of a website. Their primary objective is to collect information relating to your web browsing and to personalise services or content that might be of interest to you. On your computer, cookies are managed by your internet browser. There are several types of cookies, such as technical cookies, which are intended to enable and improve the operation and navigation on the Website, as well as access to the various features. They also make it possible to implement security measures. For example, when applicable, asking you to log in to the customer area again after a certain amount of time. Why do we use cookies ? Our site has been designed to be particularly attentive to the needs and expectations of our customers. There are various reasons why we use cookies so that for example we can identify you and give you access to your account, manage your shopping basket, memorise your visits and personalise the offers that we send you. This page allows you to better understand how cookies function and how to use existing tools in order to configure them. How long do the cookies stay stored in your computer ? The name, function and duration of the cookies we use are listed in the table below : Name Function Duration __cfuid used to identify reliable web traffic 364 days PHPSESSID allows session management 24 hours form_key safety mesure 24 hours mage-cache-sessid triggers local cache storage cleanup Session mage-cache-storage activate e-commerce functions Session mage-cache-storage-section-invalidation forces local storage of specific content sections to be invalidated Session mage-translation-storage facilitates the translation of content to other languages Session mage-translation-file-version facilitates the translation of content to other languages Session mage-banners-cache-storage stores banner content locally to improve performance Session mage-messages tracking error messages and notifications displayed to the user Session private_content_version prevent caching on the server 10 years section_data_ids stores information on actions initiated by the buyer Session X-Magento-Vary improves performances Session How can you disable cookies ? When you arrive on the Website, a banner appears and proposes you either to accept cookies, or to know more about their use by referring you to this document. Remember that the configuration is likely to change your conditions of access to our services that require the use of cookies. You can automatically disable by changing the settings of your Internet browser. If you use Internet Explorer browser In Internet Explorer, click on the Tools button, then on Internet Options. Under the General tab, under Browsing history, click Settings. Click on the button Display files. Click on the heading of the Name column to sort all of the files into alphabetical order, then go through the list until you see files starting with the prefix ''Cookie''. (all the cookies have the same prefix and usually contain the name of the website which created the cookie). Select the cookie or cookies with the name ''MONIN'' and delete them. Close the window which contains the list of files, then double-click to return to Internet Explorer. If you use Mozilla Firefox browser Click on the ≡ button at the top right of the window to open the settings menu and choose Options then Privacy and Security and in the History section, click Clear your recent history. In the next window, tick the box Cookies (as well as others if you wish) and click on Delete now. If you use Google Chrome Click on the ≡ button at the top right of the window to open the settings menu. In the next window, click on « advanced settings », then on Clear browsing data. In the next window, tick the box Cookies (as well as others if you wish) and click on Delete now. *** If you have any concerns or if you have any questions about your personal data, you can contact the Data Protection Officer who has been appointed by Monin at dpo@monin.com. The purpose of this person is to advise the company and inform it of its obligations, as well as to check that it complies with European laws regarding personal data Sign up to be the first to hear about new flavours, to receive recipes, exclusive offers and more! SUBSCRIBE TO OUR NEWSLETTER SIGN UP Your email address will only be used to send you our newsletters and other marketing messages, for similar products and services from MONIN. You can unsubscribe at any time by using the unsubscribe link in the newsletter. To learn more about the use of your personal data, click here. CONTACT SITE MAP FAQ PRIVACY POLICY LEGAL NOTICE ©MONIN 2021. ALL RIGHTS RESERVED. Drink responsibly