Terms & Conditions General Terms Privacy Acceptable Use General Terms This is an Agreement between You and Tucows.com Co. ("Tucows"), the company that provides email services via the website at http://www.realnames.com. RealNames is a service provided by Tucows. This Agreement explains our obligations to you, and your obligations to us. General Terms Using the service means you continue to agree to the Terms outlined in this agreement. We can change our Terms if we need to, and we may or may not let you know depending on what changes. Your use of the services provided by RealNames serves as your consent to the terms of this Agreement. Tucows will update this Agreement from time to time to clarify existing obligations and policies. You should visit this page from time to time to review any changes. We may choose to notify you if this Agreement changes, or we may not. Any notification of any changes would be provided as a courtesy that’s not required by this Agreement. Privacy Policy We have a Privacy Policy, and we abide by it. Your agreement with us concerning the treatment of information we collect about you under this Agreement detailed in the terms of RealNames's privacy policy. Email Acceptable Use Policy There are some reasonable limitations to how you can use the email service we provide. If you use RealNames email services, you agree to abide by our Email Acceptable Use Policy. Term of Agreement and Renewals We bill yearly, and it’s up to you to tell us when you want to cancel your service. The Term of this Agreement is twelve (12) months. When you renew your services with us, this Agreement will be renewed for additional 12-month periods, coincident with the term of your services. On the day prior to the renewal date of your services, we will attempt to renew your services for an additional year using the billing information on file. If our renewal is successful, this Agreement will be extended for an additional 12 months. If you do not wish to continue service for an email address beyond its current period, you must cancel the service prior to the day before the renewal date of your services. Renewal fees are non-refundable. Billing and Contact Information We need valid billing information or we won’t be able to renew your services each year. We also need to contact you from time to time and can’t if your email address isn’t correct. It’s up to you to keep that information current. If your billing information is not current, we will not renew your services, and this Agreement will terminate on the last day of the then current term. It’s up to you to ensure billing information is current. Tucows needs to be able to contact you easily and quickly. You are responsible for ensuring that Tucows has accurate and current contact information for you, including your full and real name, postal address, e-mail address, and phone numbers. If you need to reach Tucows, you may contact us at: RealNames, a service of Tucows 96 Mowat Avenue Toronto, Ontario M6K 3M1 CANADA (Attention: Office of the General Manager) Telephone: +1 (416) 538-5498 Email: help@realnames.com Cancellation and Termination Either of us can decide to end this agreement at any time by cancelling the service. You may end this Agreement at any time and for any reason by cancelling your RealNames services. You may cancel your account by cancelling all of your services, which will cause this Agreement to terminate and Tucows will delete your account and any email accounts contained in that account. Tucows can also end this Agreement at any time and for any reason. If you terminate this Agreement, you will not receive a refund for any fees already paid. If Tucows terminates this Agreement, Tucows will provide you with written notice, either via postal service, or email. Jurisdiction We’re located in Ontario, Canada, and you agree that if you take legal action against us for any reason, it must happen in Ontario, Canada. This Agreement is governed by and will be enforced in accord with the laws of the Province of Ontario, Canada and the federal laws of Canada. Any action brought against Tucows arising out of or relating to this Agreement must be brought in the courts of Toronto, Ontario, and you consent to the exclusive jurisdiction of such courts. Limitation of Liability If something bad happens, you agree that at most, we’re liable for what you paid for the service provided. You agree that our entire liability, and your exclusive remedy, with respect to any services provided under this Agreement and any breach of this Agreement is solely limited to the amounts you have paid us. Tucows and its directors, employees, affiliates, subsidiaries, agents and third party providers, ICANN and the applicable registries shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the services or for the cost of procurement of substitute services. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, our liability is limited to the extent permitted by law. We disclaim any and all loss or liability resulting from, but not limited to: (1) loss or liability resulting from access delays or access interruptions; (2) loss or liability resulting from data non-delivery or data mis-delivery; (3) loss or liability resulting from acts of God; (4) loss or liability resulting from the unauthorized use or misuse of your account identifier or password; (5) loss or liability resulting from errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement; (6) loss or liability resulting from the interruption of your service. You agree that we will not be liable for interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. Disclaimer of Warranties We do our absolute best to provide a great service, but we’re not perfect and we’re not promising to be perfect. You agree that your use of our services is solely at your own risk. You agree that such services are provided on an "as is," "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the services will meet your requirements, or that the services will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service or that defects in the service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the service or any transactions entered into through the service. No advice or information, whether oral or written, obtained by you from us or through the service shall create any warranty not expressly made herein. Back to top