Contract of carriage We use cookies to enhance your experience and provide you with information regarding your preferences and browsing habits. If you continue to browse, we understand that you accept our Cookie policy Accept language Europe (others) - English account_circle MyAvianca expand_more notifications_none 3 Help menu Transportation contract Avianca Download the PDF version of Avianca's Contract of Carriage Get to know the conditions for flights to and from Chile Get to know the conditions for flights to and from Canada. The transportation of Passengers and baggage provided by Aerovías del Continente Americano S.A. Avianca; Taca International Airlines, S.A.; Avianca Costa Rica S.A.; Avianca Ecuador S.A. and Regional Express Américas S.A.S. is subject to the following terms and conditions, in addition to the terms and conditions printed on any ticket or electronic ticket. By purchasing a ticket or accepting transportation, the Passenger accepts these provisions. 1. Definitions 2. Enforcement 3. Booking 4. Special Services 5. Tickets and air transportation tickets 6. Fare and refunds 7. Baggage 8. Performance of carriage 9. Behavior onboard 10. Operational changes 11. Onboard service 12. Commercial agreements 13. Legal aspects of civil liability (national and international) Codeshare If your trip includes flights from Avianca S.A.’s codeshare partners, we invite you to learn more about the terms and conditions that apply to the contract of carriage of the operating airline in the following links: Aeroméxico Air Canada Air China Air India All Nippon Airways Copa Airlines Etihad Airways Eva Air Iberia Lufthansa Silver Airways Singapore Airlines Turkish Airlines United Airlines Home About us Legal documentation Contract of carriage Cheap flights Services About us Useful links © Avianca S.A 2021 Terms and Conditions | Privacy Policiy | Cookies Policy | Site Map | Contract of Carriage