... trusted to deliver, every time. Home About Become a Licensee Services Contact Us Returns Policy Introduction We understand that from time to time you may wish to return a sub standard product to us. We have created this 30-day returns policy to enable you to return sub standard products to us in appropriate circumstances. This returns policy applies to customers in the UK and Ireland irrespective of your geographical location This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000). Returns Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: we receive the returned product within 30 days following the date of delivery of the product; the returned product is unused and in its original packaging and; you comply with the returns procedure set out below. Returns procedure In order to take advantage of your rights under this returns policy, you must: Contact by telephone the Prontaprint Centre which supplied the product to confirm that the product received is sub standard within 7 days of delivery of the product quoting your order number and; Send an e-mail to enquiries@prontaprint.com specifying the reason as to why the product is sub standard, quoting your order number within 7 days of delivery of the product. Products returned under this policy must be sent by recorded delivery to the Prontaprint Centre from which it was purchased. A full list of the Prontaprint Centres can be found on the website http://www.prontaprint.com. You will be responsible for paying postage costs associated with returns under this policy. Refunds We will give you a refund for the full price of any sub standard product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product. Improper returns Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): we will not refund or exchange the product; we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you. About us Our full company name is Sivast Limited. Our principal trading address is: 7 Chestnut Suite, Guardian House, Borough Road, Godalming, Surrey, GU7 2AE. Our company registration number is 07865760. Our email address is enquiries@prontaprint.com. Our VAT number is 125 2591 28. Find a Prontaprint Centre Looking for Prontaprint Ireland? Click here Looking for Prontaprint South Africa? Click here Services Print Displays Design Direct Mail View all Services 50 years of service We have been operating since 1971 - more than 50 years of serving local and national businesses and all their print needs. Request a quote If you would like a quote, want to ask a question or just get in touch, click here ... remember, anything is possible! Get in touch Problems viewing our site? Your suggestions Your feedback Products and Services we provide: Brochures / Booklets Business cards Compliment slips Flyers / Leaflets Invitations Letterheads Posters Pull Up banners Christmas cards Envelope printing Funeral order of service Menus NCR Newsletters Training manuals Plan copying Training manuals Corporate identity Logo design Marketing & advertising Website design Multimedia Copywriting Signage Window graphics Mailing Lists Fulfilment Image sourcing Encapsulating Mounting Wire binding Comb binding Spiral binding Perfect binding Collating Perforating Drilling Laminating Delivery Policy Privacy Policy Returns Policy Terms of Use The PRONTAPRINT word and PRONTAPRINT logo are registered trademarks of Sivast Ltd. The 'P' device and 'trusted to deliver, every time' are trademarks of the company. Copyright © 2021 Sivast Ltd trading as Prontaprint | Designed and powered by Sort-IT.biz Ltd