postoffice.co.uk Log in Post Office Money Mail Broadband & Phone Travel Identity & Licences Business Services Shop Foreign Nationals Biometric Residence Permit Overview Helpful Advice Received a barcoded biometric notification letter from the Home Office? Bring it in branch and get your photograph, fingerprints and signature captured and sent off as part of your application. Key benefits Convenient: We have over 100 branches offering this service across the UK, so you should be able to find one near you Simple: Our specially trained staff will help make sure your details are accurately recorded, plus there are easy-to-follow instructions throughout the process Quick: it takes just minutes, but as this is a popular service try to pop in Tuesday to Friday when we’re quieter Important! We're currently experiencing an increase in demand for this service. Saturdays and Mondays are our busiest days; therefore your waiting time could be reduced if you visit on a Tuesday, Wednesday, Thursday or Friday. We're also modernising - and during this period our biometric enrolment equipment at your branch may be unavailable. You can use our Branch Finder service to identify your most convenient alternative. Please note: The Post Office at the WH Smith branch in Leicester is now open on Sundays between 11.00am - 3.00pm. See how it works Download a transcript of the video Get enrolled, step by step Find a participating branch, and bring your barcoded biometric invitation letter from the Home Office. You’ll also need to bring cash or a debit card to pay the £19.20 fee as we don’t accept credit cards We’ll capture your biometric details by taking your photograph, fingerprints and digital signature Your biometric information will be securely sent to the Home Office The Home Office will contact you regarding the progress of your application CQC (Care Quality Commission) CRB Document Certification Service Passport Check & Send Rod Fishing Licence Branch Finder Pop in Find a branch near you Can we help? For general enquiries, call: 0345 611 2970 8.30am-6pm, Mon-Fri 8.30am-2pm, Sat Closed Sun and bank holidays Read our FAQs Handy Info Download the video transcript below Video transcript (PDF 51Kb) During the period July - September 2014 Volume of customers who have enrolled their biometrics - 87,997 Average customer wait time - 6.45 minutes Average transaction time - 5.59 minutes Useful Info Contact Us Post Office News Sitemap Our Policies Terms of Use Accessibility Privacy Security Post Office Corporate Social Responsibility Business Opportunities Careers Cymraeg Government Services Services we provide About the Post Office At the Post Office our aim is to provide you with the things that are important to you – from your mail to your broadband package, your car insurance to your savings account. Whether you pop into a branch or shop online, you can be sure all your needs will be handled with care. That’s the Post Office promise. Quick links Travel Money Credit Card Buy stamps Passport Rod Fishing Licence Redirection Services Mortgages Can we help? Help & Support Track & Trace Website Feedback Find us on Twitter Facebook YouTube Copyright 2015 The Post Office