Search Menu Home About us Regulatory information Regulatory information We are regulated by Ofgem which determines our strategy on a range of matters. Documents and information Connection, Use of System and Other Charging Documents Connection Charging Methodology Regulatory Accounts Information London Network — Regulated Accounts Long Term Development Statement UK Power Networks manages three regulated Distribution Networks in the East of England, London and the South East. Use the links on this page to view a summary of our Long Term Development Statements (LTDS) for our three distribution networks. Distribution Charging Developments If you would like to be kept informed of Charging Methodology developments or added to our email distribution list, please email: For information concerning the Distribution Connection and Use of System Agreement, please . Information for Electricians Safety (All Networks) Information for Meter Operators Information for Meter Operators working on UK Power Networks Distribution Systems Regulatory Financial Performance Report (RFPR) Other Regulatory Information Guaranteed Standards Broad Measure of Customer Satisfaction Customer service remains one of our highest priorities and we recognise that, as customers ourselves, we all want better service delivered in the way we choose to receive it. The standard of service that we deliver is measured by our regulator, Ofgem. A range of our customers who have received a service from us are surveyed and asked to score us out of 10 on how satisfied they were, in areas such as how easy it was to get hold of us, how effective we were at communicating with them and how satisfied they are with the delivery of work. This measure was introduced in April 2012 and is known as the ‘Broad Measure of Customer Satisfaction’. Licence Condition 42 and Business Separation All Distribution Areas Gender Pay Report Tax Strategy You may also be interested in RIIO-ED2 We are already thinking ahead about how we can place customers and communities at the heart of Net Zero for the next price control for Distribution Network Operators between 2023-28. Find out more Environment and Sustainability Our ambitions include reducing carbon emissions, waste, water usage, and pollution while increasing the biodiversity at many of our sites. You can also download a copy of our ISO 14001:2005 certificate. Find out more About us News Have your say Innovation Careers WhatsApp Help and contact Infrastructure services DER, DG and storage Competition in Connections G81 Library Areas of Outstanding Natural Beauty map Customer Engagement Group Suppliers and partners Privacy policy Terms and conditions Cookie policy Modern Slavery Act Sitemap Accessibility Need help using this website? Useful information Select your language We want to ensure that our website is as accessible and usable as possible and we are committed to constantly improving our website to meet the needs of all users. Find out ways we can help. Cookies We take your data privacy seriously. View our Privacy Policy. View our Cookie Policy. Close