BOOK NOW Privacy Policy last update: June 18th 2018 This Privacy and Cookie Policy describes how we collect, use, share, store or otherwise process the information we hold about you. Your personal information allows us to provide the products and services you have asked for, as well as enabling us to improve those products and services by understanding your interests and preferences. By understanding what you like (and what you don't) we are able to personalise your experience, show relevant adverts and improve your stay. To see our full Terms and Conditions please visit the following link. Summary Summary We respect your right to privacy and treat any information you give to us with care. This Privacy Policy describes how we collect, use, share, store or otherwise process the information we hold about you. We are committed to ensuring the personal data you provide is used for the purpose it was collected and is kept secure. Your personal information allows us to provide the products and services you have asked for, as well as enabling us to improve those products and services by understanding your interests and preferences. By understanding what you like (and what you don’t) we are able to personalise your experience, show relevant adverts and improve your stay. Who we are GLH Hotels Management (UK) Limited (“we”, “our”, “us”) is the data controller when you provide information to any of our brands, including Thistle, Thistle Express, Amba Hotels, The Soak, Hard Rock Hotel London, Guoman Hotels. Legal basis for using your information All organisations need a legal reason to use your personal information, if they don’t have one, they can’t use it. There are a number of legal grounds that enable data processing. It’s quite complicated but below are the most relevant grounds you should be aware of. With your consent (C) There are some activities where we process personal information with your consent, for example, where we want to send you marketing messages by email, we would ask your permission first and you could opt-out at any time by clicking on the unsubscribe link on the email or updating your account preferences. We will indicate in the Policy where we rely on consent. To fulfil a contract (A) We also process your personal information in order to fulfil a contract we have with you. For example, when you book a stay with us, we will process your information to administer that stay. For a legitimate interest (LI) Sometimes we may use your information to help achieve our business objectives but only where that activity doesn’t negatively affect your rights. For example, we might use your information to analyse occupancy rates of our hotels and adjust room rates or to send you details of special offers or other information about our hotels. You can object to us relying on our legitimate interest to use your personal data in these ways at any time through your account preferences or by getting in touch with us using the contact details below. To comply with legal obligations (LO) There may be situations where we need to use your information to comply with legal obligations. For example, we are required by law to keep records of who is in our hotels in case there is an emergency, so we can make sure you’re safe What information do we collect? When and how we collect your information How we share your personal information How we store your personal information and how long we keep it for How we keep your personal data secure Access and Control Cookies and similar technologies Changes to our Privacy Contact Corporate Social Responsibility Newsletter Terms & Conditions Cookie Policy Privacy Policy Sitemap Affiliates Best Rate Guarantee Address 110 Central Street London, EC1V 8AJ Telephone +44 (0)20 7554 3890 Email contact.us@glhhotels.com Copyright © 2021 GLH Hotels Management (UK) Limited. All rights reserved. © 2021 GLH Group | Made by TravelClick, An Amadeus Company