Better Business Bureau® Set my location Menu Find Near US Search HomeIllinoisPalatineHousewareseAccess Solutions, Inc. SharePrint Business Profile for eAccess Solutions, Inc. Housewares At-a-glance Contact Information 407 N Quentin Rd Palatine, IL 60067-4832 http://www.eAccess.com Email this BBB (847) 991-7190 Closed Want a quote from this business? Get a Quote Customer Reviews 5/5 Average of 1 Customer Reviews Read Reviews Start a Review Customer Complaints 3 complaints closed in last 3 years 1 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 11/30/2005 Years in Business: 20 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview Founded in 2001, eAccess provides turn key eCommerce official brand store and omni channel retail product sales solutions. Our award-winning business model has been acknowledged by both local and national business communities. View all 1 videos Products & Services Smoke Alarms, Carbon Monoxide Alarms, Thermostats, Air Filters, Water Test Kits, Fans, Heaters, Air Conditioners, Humidifiers, Cameras, Safes, LED Bulbs and fixtures, Generators, Safety Products Business Details Location of This Business 407 N Quentin Rd, Palatine, IL 60067-4832 Email this Business BBB File Opened: 11/29/2005 Years in Business: 20 Business Started: 5/31/2001 Business Started Locally: 5/31/2001 Business Incorporated: 6/20/2001 Accredited Since: 11/30/2005 Type of Entity: Corporation Number of Employees: 20 Related Businesses FirstAlertStore.com Web Hosting, Web Development, 3PL Logistics Services, Digital Media Creation and Design Hours of Operation Primary M: 9:00 AM - 5:00 PM T: 9:00 AM - 5:00 PM W: 9:00 AM - 5:00 PM Th: 9:00 AM - 5:00 PM F: 9:00 AM - 5:00 PM Sa: Closed Su: Closed Business Management Mr. David E. Bean, President/Owner Contact Information Read More Business Details Customer Complaints 3 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Answered 04/16/2020 I have tried to order twice with **************.com and both attempts have failed. It appears that ********* is using a contracted 3rd party provider called e-access solutions who is just horrible and they are wreaking havoc in the customer service industry for the ********* and *** organization. I attempted to order on their website and received two separate confirmation numbers which are HWS-****** and HWS-****** both failed. I made an effort multiple times to contact the customer support center at **************s.com which again appear to be e-access solutions (a 3rd party company) at phone number ###-###-####. Very long hold times and the lady person that picked up the phone claiming to be a manager was NOT HELPFUL AT ALL and has a nasty attitude. I asked her why my order does not ship and all she can tell me is that it was flagged and not able to be shipped. I have verified my credentials entirely and offered to provide whatever information they need to fulfill my order. And when I asked for the resolution, this so called manager says we cannot book the order. I asked to speak with her higher up and she then transferred me to a voicemail for a Mr. ******* or whatever his name is. They never answer the phone. PLEASE HELP ME. I've called SEVERAL times. We are in Coronavirus times and there are people in the household with asthma and i cannot receive this air purifier soon enough I am *** UP!!! Please pull the recorded calls, I have called 4/16/2020 at 11:45am, 11:52am, 11:54am, and 12:06pm.…Read More Read 2 More Complaints Customer Reviews 1 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Joyce J (5 stars) 11/16/2021 I recently ordered online from Honeywell and in a very short time received a customer service response regarding lack of inventory to fill that order. First I was so impressed by the speed of the response but also by the courteous knowledge and problem solving skill of the representative to resolve the situation to my complete satisfaction but the speed of filling and shipping the order. This new sales market we find ourselves in is sadly lacking in customer service or concern for quality of sales support so I was surprised and very impressed by this Honeywell experience and would highly recommend this company for a great online shopping experience. eAccess Solutions, Inc. Response 11/23/2021 We appreciate your taking the time to comment on your experience. Thank you very much for your business! Business Categories open category: Housewares open category: Online Retailer open category: Sporting Goods Retail open category: Electric Supplies open category: Hardware Sales open category: Fire Safety Equipment open category: Air Conditioning Equipment open category: Retail Light Fixtures open category: Air Purification Systems open category: Toys Local BBB BBB of Chicago & Northern Illinois More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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