Looking for OVO energy? Twitter Instagram Careers Search Our Business Our Technology Plan Zero Media OVO Newswire Contact Privacy and Cookies Policy Privacy and Cookie Policy Data Protection Privacy Policy This Privacy and Cookie Policy (the Policy) describes how collect, use and share the information you provide to us and the information we collect in the course of operating this website (Site). In this Policy when we refer to “we”/“us”/“our” we mean OVO Group Ltd as operators of this Site. We are registered in England and Wales under company number 08862063 and have our registered office at the 1 Rivergate, Temple Quay, Bristol, BS1 6ED, UK. We may revise this Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. This Policy describes: The information that we collect How we use the information we collect Grounds for using your personal information How we share information with third parties Keeping your information and information security Your choices and rights Cookies How to contact us and other important information The information that we collect and where we get it from “Personal information” is any information that can be used to identify you or that we can link to you and which we have in our possession or control. Cookies. We use various technologies to collect and store information when you visit our Site. We may, for example, collect information about the type of device you use to access our Site, your IP address and your geographic location, the operating system and version, your browser type, the content you view and features you access on our Site, the web pages and the search terms you enter on our Site. Correspondence. We may otherwise process your personal information, such as name and e-mail address if you submit an enquiry using our ‘General Enquiry’ form or otherwise contact us about our Site for any reason. How we use the information we collect We may do the following with your personal information: to comply with legal and regulatory obligations that we have to discharge; use it to establish, exercise or defend our legal rights or for the purpose of legal proceedings; record and monitor your use of our Site for our business purposes which may include analysis of usage and measurement of Site performance; use it for our legitimate business interests, such as undertaking business research and analysis and managing the operation of the Site; use it to look into any complaints or queries you may have; and use it to prevent and respond to actual or potential fraud or illegal activities. Also, we may collate, process and share any statistics based on an aggregation of information held by us provided that any individual is not identified from the resulting analysis and the collation, processing and dissemination of such information is permitted by law. Grounds for using your personal information We rely on the following legal grounds to process your personal information, namely: Consent – we may (but usually do not) need your consent to use your personal information. You can withdraw your consent by contacting us (see below). Legitimate interest – we may use your personal information for our legitimate interests, some examples of which are given above. Compliance with law or regulation – we may use your personal information as necessary to comply with applicable law/regulation. How we share information with third parties We may share personal information within our group of companies. As a result, your personal information may be transferred to locations outside Europe as well as within it for the purposes described above. We may also share your personal information outside of our group of companies. This may include: Third party agents/suppliers or contractors, bound by obligations of confidentiality, in connection with the processing of your personal information for the purposes described in this Policy. This may include, but is not limited to, IT and communications service providers. To the extent required by law, regulation or court order, for example, if we are under a duty to disclose your personal information in order to comply with any legal obligation. Where we transfer your personal information outside Europe, we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. This can be done in a number of different ways, for instance: the country to which we send the personal information may be approved by the European Commission; the recipient may have signed a contract based on “model contractual clauses” approved by the European Commission, obliging them to protect your personal information; or where the recipient is located in the US, it may be a certified member of the EU-US Privacy Shield scheme. In other circumstances, the law may permit us to otherwise transfer your personal information outside Europe. In all cases, however, any transfer of your personal information will be compliant with applicable data protection law. Keeping your information and information security How long we hold your personal information for will vary and will depend principally on: the purpose for which we are using your personal information – we will need to keep the information for as long as is necessary for the relevant purpose; and legal obligations – laws or regulation may set a minimum period for which we have to keep your personal information. We will ensure that the personal information that we hold is subject to appropriate security measures. Your choices and rights You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the details set out below. These rights include: obtaining information regarding the processing of your personal information and access to the personal information which we hold about you. Please note that there may be circumstances in which we are entitled to refuse requests for access to copies of personal information; requesting that we correct your personal information if it is inaccurate or incomplete; requesting that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information but we are legally entitled to retain it; objecting to, and requesting that we restrict, our processing of your personal information in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal information but we are legally entitled to refuse that request; in some circumstances, receiving some personal information in a structured, commonly used and machine-readable format and/or requesting that we transmit those information to a third party where this is technically feasible. Please note that this right only applies to personal information which you have provided to us; withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so; lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by us. Cookie Policy What are Cookies? A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you’ve visited websites before and some will be stored on your computer by your web browser. How do we use Cookies? We use cookies to understand how people use our Site and to help us to make your experience of our Site better. We use short-term cookies to recognise your PC as you move around our Site and to remember any information you have entered into search boxes for next time you visit us. Measuring web traffic We use Google Analytics to help us find out: how many people visit the Site; which pages are most popular; how long people spend in each area; and what information they’re searching for, these insights help us understand how to improve our Site. Google Analytics uses cookies to collect non-personally identifiable information like: browser types; operating systems; referring sites that sent you to us; and the dates and times of a visit, if you’d like to know more about Google Analytics, click here. How can you manage cookies and where can you find further information? If you don’t want us to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you’d like to accept them from some websites. You can also stop us collecting data via Google Analytics by downloading an opt-out browser add-on here. A trusted source which gives information about how to delete and control cookies is https://www.aboutcookies.org/. However, it’s important to remember … that cookies are essential for our Site to work properly so removing them may alter your user experience. How to contact us and other important information If you would like to contact our Data Protection Officer, or get further information on the collection, use, disclosure, transfer or processing of your personal information or the exercise of any of the rights listed above, please contact us. You can do this by writing to us at media@ovoenergy.com. If you have any data protection complaints, you’re able to contact the Information Commissioner’s Office (ICO) (www.ico.org.uk). We’d like to try and help with any concerns you may have before you contact the ICO, so please get in touch with us in the first instance. Have any questions? Get in touch Privacy & Cookies Policy Terms & Conditions Modern Slavery Statement Gender Pay Statement Basis of Preparation Sustainability Assurance Report Supplier Code of Conduct OVO Code of Conduct Environmental Policy OVO, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED Company no. 08862063 Registered in England and Wales © 2021 - OVO Group. All rights reserved. We use necessary cookies to make our website work. We need your permission to use other cookies. These other cookies are used for analytics, personalised advertising (including potential Geolocation) and content personalisation. You can read our cookie policy to find out more. If you "Accept all cookies", this lets us and selected third parties store all cookie types. You can also select “Cookie settings” if you want to choose what type of cookies are used. Cookies Settings Accept All Cookies