This website stores cookies on your computer. These cookies are used to improve our website and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our Privacy Policy. Accept Hjälplänkar SEARCH CHOOSE LANGUAGE Huvudnavigering Industries Solutions Products About Customer Stories Resources Contact Connecting people to services with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software Contact Us COVID-19 vaccinations Efficient appointment scheduling solutions Learn more Low-touch, socially distanced queuing Instant Mobile Queue Management Package Learn more Appointment and arrival solutions Manage appointments and customer flow efficiently Learn more Safer shopping Reduce crowds and lines with virtual queuing solutions Learn more Qmatic Orchestra 7 The platform for tailoring Customer Journey Management to your needs Learn more Qmatic Cloud Appointments Simple and efficient for you and your customers. Read more What our customers say Discover how customers all over the world are using Qmatic to enhance the customer experience, optimize operations and provide a seamless customer journey. See all customer stories News Qmatic Attends VA Healthcare Summit 2021 in Washington D.C 26 October 2021 10:00 Qmatic will attend the 15th annual IDGA's Veterans Affairs (VA) Healthcare Summit 2021 in Washington D.C from October 27-29. Read more Mikael Hedlöf appointed new CEO of Qmatic 05 October 2021 15:05 Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced that Mikael Hedlöf joins Qmatic as CEO to support its transformation to a SaaS company. For over 40 years, the company has helped private and public organizations create customer journeys using software and hardware solutions that seamlessly manage both digital and physical customer flows. Read more Qmatic Strengthens Board of Directors with Håkan Valberg 08 September 2021 08:45 Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced that Håkan Valberg joins Qmatic Board of Directors during its ongoing transformation to a SaaS company, providing clients with a quick time to value, efficiency gains, and an increased speed of innovation needed in an ever-changing environment. Read more See All News Qmatic Blog How to improve the working environment for service providers 9/22/2021 Working as a service provider can be stressful. Numerous walk-in customers, long queues, and unhappy customers can increase the frustrations for employees. In this article, we will share tips on how you can improve the working environment for your staff. How to optimize customer journey with business intelligence 9/8/2021 As a service provider, it’s important to optimize your operations continuously. Collecting the right data is the first step, and there are great opportunities to reduce queue times, enhance the customer experience and identify areas of improvement. This article will explain about how business intelligence can help service providers optimize their customer journeys. Smart appointments: Collecting data to improve appointment management 8/25/2021 With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. This article aims to explain which data to collect and how to improve your organization with insights from the customer journey. See All ABOUT Our company Careers Privacy Policy Quality Policy Qmatic's response to Covid-19 CONTACT Contact us Book a virtual meeting Order tickets Become a Qmatic Partner FOLLOW US LinkedIn Facebook Twitter YouTube Sign up for Newsletter Copyright © 2021 Qmatic. All rights reserved.