Travelzoo® SIGN IN UK JOIN FOR FREE What type of deals? Where? When? SEARCH DEALS Privacy Policy Last updated: 25 May, 2018. Please read this policy to learn about our privacy practices. Click here to read more about our Cookie policy. What This Privacy Policy ("Policy") Covers This Policy explains the privacy practices of Travelzoo and applies to your use of Travelzoo's products and services, including the websites and mobile applications that link to this Policy (collectively, the "Services"). For more information about the specific Services that are covered in this Policy, click here; This Policy covers how Travelzoo treats the personal information we collect and receive related to your use of our Services and Mobile Apps. It also explains the rights you have in respect of Travelzoo's use of your personal information; This Policy does not apply to the practices of people or companies that Travelzoo does not own, control, employ or manage, except where incorporated by reference within licensing arrangements with third parties; and Minors - You must be at least 18 years old to register, subscribe for or otherwise use Travelzoo's Services because Travelzoo is available only to individuals who can form legally binding contracts under applicable law. Travelzoo does not knowingly collect or use any information relating to individuals under 18 years old. When and how we collect your personal information Travelzoo collects personal information about you when you: Visit and use our websites or Mobile App; Register, subscribe for or sign in/up to our Services; Purchase products or services from Travelzoo; Send or receive email communications to or from Travelzoo; Use any Travelzoo software widgets; Visit the websites of or make bookings through Travelzoo partners; Voluntarily provide us personal information by phone, email, live chats, message boards, in letters, online forms and other correspondence; Participate in a member review through our services; Are referred deals by a user of the site; and Enter promotions or sweepstakes sponsored by or in connection with Travelzoo. Personal information that we collect through our services When you subscribe to or use our Services, we collect the following personal information from you: Contact information such as name, email address, mailing address (including postcode, country of residence, and telephone or mobile number, user name and password); Billing information such as credit card information and billing address; Demographic information such as your date of birth and gender; Information concerning your personal preferences, such as preferred travel deals and airport, and other personal interests; Information about your transactions with us and our business partners through your use of our Services, such as the travel, entertainment and other deals you access and book and with whom; Information about your browser and your device such as your IP address and, when using our mobile applications, data such as device type and OS version. Travelzoo receives IP addresses from all users because this information is automatically reported by your browser each time you view a web page. Your IP address is also stored in our user registration databases when you register or subscribe with Travelzoo. For more information on IP Addresses, click here; Calls to and from our customer service help desk may be recorded or monitored for the purpose of quality control and for staff training. Any personal information obtained from you during the call will be treated in accordance with the provisions of this privacy policy; and Location information. When you are using our mobile application, we collect geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings. Personal information we collect when you enter a promotion, sweepstakes or contest When you enter a promotion, sweepstakes, or contest hosted by Travelzoo or sponsored by Travelzoo and/or our many partners, we ask for your name, address, and email address. You may be asked to provide additional information (such as member reviews, photos or videos) or to answer certain questions, some of which may be optional, in order to participate. We may use the personal information you provide to contact you in connection with a particular promotion, such as a sweepstakes or contest – for example, to update you of your status, administer the promotion, let you know that a promotion has ended, and for other purposes. For more information on Promotions, click here. Personal information that we obtain from Third Party Sources We may collect information through the use of third party web analytics services (such as Google Analytics) to provide information such as the number of visits to a particular page or the amount of time spent on a website. We may use information from you and third party sites to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat, LinkedIn, and Twitter). This could involve showing you an advertising message on social media. If you don’t want to be shown targeted advertising messages from Travelzoo, third party sites may allow you to request not to see messages from specific advertisers on that site in the future. In addition, social media providers, such as Facebook, may send us information about you in line with their policies. If you wish to prevent that sharing, you can do so by editing your Facebook privacy settings or the relevant settings/preferences for other social media providers. We may obtain information about you from other sources. For example, we may hire a third party data aggregator to provide us additional information about our existing consumers, such as purchase history and demographic information, to provide more effective personalisation. How we use your personal information We use personal information held about you in the following ways: To provide you with the products or services you have requested from us or through our Services; To customise the content and provide targeted advertising for our Services and to improve our Services; To conduct research and provide anonymous reporting for internal and external clients; and When this is in accordance with your marketing communications preferences we may send you push notifications, emails and text messages from Travelzoo relating to our products and services. To opt-out of receiving push notifications, you can disable push notifications on your mobile device system settings. You can opt-out of our marketing communications at any time (see "Your account information and preferences" below). We use IP addresses for various purposes, including to: Diagnose service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; Send the most appropriate advertising based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with Internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers or other third parties; Estimate the total number of users visiting Travelzoo from specific countries or regions of the world; Assist third party advertisers to track the effectiveness of the promotions they run on our website, such as to track visits to and business on the advertised websites; and Maintain the security of our Services. In addition, we also use your personal information for the following purposes: To enhance information about you with appropriate and legal data that may be obtained to serve you better, and present you with more relevant information, for example by using Geo-IP maps; When using our mobile website or application, if you tell Travelzoo where you are located (e.g., by allowing your mobile device to send Travelzoo your precise location), Travelzoo may use that information to provide you with location-based information, tailored offers and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device; Travelzoo may collect third party information in connection with our gift giving service. We will collect the relevant contact information of the gift recipient which may include name, address, and email address. We will use this gift recipient information only for this service and not to market directly to the recipient unless the recipient is currently registered with Travelzoo independently. To provide this service, we obtain address information of the gift recipient from third party sources, such as postal service providers, to verify the address so we can properly ship your gift order and to prevent fraud; and Furthermore, when you use our Services, we receive and record information from your computer and browser, including your IP address, Travelzoo cookie information, the type of software and hardware you are using and the web page(s) you visit. To provide you with Travelzoo’s services and to improve and promote our services. The Travelzoo Android App allows Chinese payments to be made using the payment provider Alipay. Alipay accesses your device's mobile number during Alipay payments to verify your identity. Your number is not stored or accessed by Travelzoo. Legal basis for processing If you are a visitor from the European Economic Area, our legal basis for collecting and using your personal data will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where: (a) we have your consent to do so, (b) where we need the personal data to perform a contract with you (e.g. to provide you with the services you have subscribed to or purchased), or (c) where the processing is in our or a third party's legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal data from you, or may otherwise need the personal data to protect your vital interests or those of another person (though this is less common). If you have any questions about the legal basis on which we collect and use your personal data, please contact us using the contact information further below. When we share and disclose information Travelzoo does not rent or sell personal information about you to third parties, however, we reserve the right to share the personal information we collect about you through our Services with third parties when we have your permission or under the following circumstances: If you are making a purchase through our services, we often work with third parties and trusted business partners to securely collect your credit card, billing address and other verifying information. Our third party partners are required to follow generally accepted industry standards to protect the personal information they receive and/or process on our behalf. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure and thus we cannot guarantee its absolute security; When you use our website or mobile platform to make a hotel booking, purchase a Local Deal or to take advantage of any of our other products and services, we may share your personal information with the hotel, merchant, tour operator or other involved third parties to provide you with services, or require that you transact directly with a third party partner. Additionally, we may partner with other companies to provide inventory as part of our booking service. A partner consists of a third party company with which we have contracted in order to provide you with our Services featured on our publications or booking platform. Should we partner with a company to provide you a booking, we may share your personal information with that third party partner. Third parties with which we have contracted include, but are not limited to, Travelscape LLC, Tourico Holidays, Inc., and Getaroom. Please refer to the website of the third party you are booking with for its privacy policy; We may provide data to trusted partners who work on our behalf to communicate with you about offers from Travelzoo and our marketing partners, or to provide you with our location based services. Note, these companies do not have any right to use or share your personal data for any other purposes, however they may use aggregate data for statistical purposes; We may also provide data to our third party analytics partners, such as Google Analytics, for the purposes of tracking usage information. We will share your personal information only as necessary for the third party to provide that service. To opt-out of Google Analytics use of your information, please visit: tools.google.com/dlpage/gaoptout We may contract with third parties to analyse our customer data and/or handle web chat, email, customer services and other services. These third parties may monitor or record telephone calls on our behalf tfor quality assurance and training purposes. The companies we employ to help us with these tasks may have access to personal data to perform their functions, but are not permitted to use it for any other purposes; Promotions that are hosted on Travelzoo may be sponsored by Travelzoo, may be co-sponsored by Travelzoo and another company, or may be sponsored by companies other than Travelzoo. Some or all of the data collected during a promotion may be shared with the sponsor(s) or companies indicated on the entry form so that we may administer the promotion, for prize fulfillment, and as otherwise specified in the official rules for the promotion. Promotions that are hosted by a third party may collect and use information alone or in conjunction with Travelzoo. The nature of this information sharing policy will be indicated on the entry form. If information is collected and used by a third party, you will need to read their Privacy Policy to understand how that information may be used; We may invite you to write a member review on your personal experience and display the information that you provide us. When submitting a review you should not provide any personally information that you do not wish to make publicly available. If you wish to update or delete your testimonial, you can contact us via the feedback form at the end of this policy. You may also wish to leave a comment on one of our posts by means of a third party, such as Facebook or Disqus. Please be aware that you may be sharing information with these other networks; If you purchase certain services for others, such as hotel reservations or Local Deal gift vouchers, we will collect the personal information of the recipients of these services. You must make sure that you have the right to provide such personal information. When you provide any personal information for another person, you represent must make sure that they agree to the provision of their information to us for us to collect, use and disclose such personal information as set forth in this Privacy Policy. If an individual whose personal information you have provided us wishes to request the removal of their personal information they can contact us via the details at the end of this Policy; and In order to provide our users a seamless experience, some pages on our websites may be hosted by unrelated third parties. The governing privacy policy will be present on those hosted pages. In addition, We may share your personal information with law enforcement, regulatory authorities, courts with competent jurisdictions, emergency services or other necessary third parties for legal, protection, security, and safety purposes, including: to comply with legal requirements, orders, or proceedings; to comply with laws or regulatory requirements and to respond to lawful requests and legal process; to perform credit checks, report or collect debts owed; to protect the rights and property of Travelzoo, our agents, customers, and others, including enforcing our agreements, policies, and terms of use and protecting our network and physical assets; and/or to protect the safety of our employees and agents, our customers, or any person. Finally, we may transfer, share, or disclose your personal information to third parties as part of any corporate reorganization process such as a merger, acquisition, and/or a sale of all, substantially all, or part of our assets, and/or a licensing agreement with third parties. Travelzoo will provide you with notice before your personal information becomes subject to a different privacy policy unless the privacy policy remains tied to Travelzoo's own practices. Tracking technologies As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you in order to improve the services we offer you, improve our marketing efforts, perform analytics, or improve site functionality. Travelzoo and our partners, affiliates, and service providers, such as our marketing partners, use cookies, web beacons, etags, and scripts to personalize our Services to your preferences and to provide an automatic log-in process. If you prefer, you may set your computer preferences to decline cookies. Note, if you choose to decline cookies, you may not be able to fully experience all the features of our Online Services. For more information about our use of cookies, click here. A web beacon is activated as part of a web page or email and allows us to count visitors to our websites and to recognize users by accessing Travelzoo cookies which help us personalize your experience when you use our Services. Travelzoo also uses web beacons to conduct research on behalf of our partners and for auditing purposes. No personally identifiable information about you is shared with partners from this research. For more information about our use of web beacons, click here. We may partner with third party ad networks to either display advertising on our website or to manage our advertising on other sites. In addition, we may partner with an ad network, which may use cookies and web beacons to collect information on your activities on this and other websites, to provide you targeted advertisements based on your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. If you are in the European Union and would like to opt-out, please click here. Please note that you will continue to receive generic contextualised ads, but these will not be targeted based on information about you or your device. Some promotions, sweepstakes or contests may use cookies in order to track your progress and number of entries in some of our promotions, sweepstakes, and contests. Local storage - HTML5/flash cookies On Travelzoo we use Local Storage Objects (LSOs) such as HTML5 storage to store content information and preferences. We use Flash cookies on Travelzoo for the same purpose. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here. Your account information and communication preferences Travelzoo respects your right to control how your personal information is used. Travelzoo may give you the opportunity to request marketing communications from vendors, partners, advertisers, and other service providers. For more information about these opportunities, to edit your personal information, to unsubscribe from receiving Travelzoo services you previously requested, or to update your account, please manage your subscriptions here or by logging into the "My Account" section on the website. Users may also follow unsubscribe instructions included in each promotional email. If you have any issue accessing your profile page or account, or would like to deactivate your account, please see our customer support page here or email us at privacy_uk@travelzoo.com. Please note that even if you choose not to receive travel, entertainment and other deals direct to your e-mail inbox, we may still send you certain communications relating to your account, any purchases made, or if you inquire about Travelzoo Services. These may include service announcements, customer service notices, feedback requests and administrative messages. Confidentiality and security of your personal information Travelzoo takes industry-standard technical and organisational security measures to protect your user information under our company's control against loss, misuse, or alteration. When you enter a credit card number on our website, we encrypt the transmission of that information using secure socket layer technology (SSL). For more information on Security at Travelzoo, click here. Travelzoo websites include links to other websites owned or operated by third parties whose privacy practices may differ from those of Travelzoo and are also likely to use cookies. For example, our website can contain links to and from third party websites of advertisers, hotels, tour operators and partner merchants. If you follow a link to any of these websites, please note that these websites have their own privacy policies and the information you submit is governed by their privacy policy. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk. We encourage you to carefully read the privacy policy of any website you visit. Data transfer and storage We may share your information with our subsidiary, parent and affiliate companies in which Travelzoo has control through either direct or indirect ownership and we may store information Travelzoo collects on servers outside your home country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy and have implemented the European Commission’s Standard Contractual Clauses. Social media widgets Our website includes Social Media Features, such as the Facebook Like button and Widgets, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites of our Services. You should review the policies of such third parties and contact them directly to respond to your questions. Single sign on Our Services may offer you the ability to register and login using your third party social media account details (like your Facebook logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile iInformation we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture as well as other information you choose to make public. If you login using Facebook, we may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you through our Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps. Data retention We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant contract you hold with Travelzoo. We may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If you request termination of your Travelzoo account, it is our practice to deactivate your account and block further email deliveries to you in approximately ten business days. Your data protection rights You have the following data protection rights: If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below. (We may require you to prove your identity with approved forms of identification). In addition, if you are a resident of the European Union, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below. You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below. Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and other countries (including the USA and Canada) are available here. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Changes to our Privacy Policy Travelzoo may update this Policy from time to time so you may wish to check it each time you submit personal information to Travelzoo. We will post any update(s) to this Policy on our websites. All update(s) will be effective immediately on posting. The date on which this Policy was last updated is shown at the top of the Policy. If you do not agree to these changes, please do not continue to use Travelzoo’s websites or services to submit personal information to Travelzoo. If we make any material changes in the way we treat personal information, we will notify you by including a notice in an email sent to the primary email address in your Travelzoo account or by placing a prominent notice on our Privacy Policy web pages andor our home page. How to contact us If you have questions about this Privacy Policy, regarding disclosure of personal information to third parties should it ever occur, or about data we may hold about you, please email us at privacy_uk@travelzoo.com or write to us at: Travelzoo (Europe) Ltd Privacy Policy Department Shaftesbury House 151 Shaftesbury Avenue London WC2H 8AL Important note: The data controller of EEA residents’ personal information is Travelzoo Ltd at the above address. Travelzoo (Europe) Ltd is registered with the UK Information Commissioner’s Office (registration no. Z2500432). SET MY LOCATION Become a member - it's free Get outstanding deals negotiated exclusively for our members. Email address JOIN FOR FREE UK EDITION GET THE MOBILE APP Facebook Twitter YouTube Instagram Pinterest ABOUT US CAREERS INVESTOR RELATIONS HELP PRIVACY TERMS & CONDITIONS SITE MAP HOTELS BLOG NEWS FEED PRESS © 2021 Travelzoo (Europe) Ltd. All rights reserved.