Home Who we are Business challenges What we do News and views Contact us Capita Life and Pensions What we do End-to-end administration New business processing New business processing In today’s increasingly competitive industry, effective and efficient processing of new business can be a struggle for insurers. It is typically a manually intensive process, and because they are often lacking in technological investment, insurers have to rely on their employees for support. At Capita, we invest in the technology that enables us to develop our capabilities. This means that we are perfectly equipped to help you handle the increased volume of new business processing and, at the same time, improve the quality of the process, leading to greater customer satisfaction. Contact a consultant Our approach Professional experience Our highly trained and experienced administration, claims and underwriting staff are available to help you at every stage of your policy process, whether you require support with complex underwriting or with claims submissions. Innovation We provide a secure technology base for your service, ensuring that our systems integrate fully with yours, even in highly regulated environments. We always work to exceed any service level agreements and find that this delivers value to you and still protects and improves service outcomes. Reliability As a provider of services to firms in a highly regulated industry, we must be able to demonstrate to our clients that their business will be as safe in our hands as it is in their own. Customer focus Our solution allows us to control and manage your customer interactions and to better align the service with your business objectives, thus retaining your competitive edge. Our services We work in partnership with our clients to design creative solutions and to deliver cost-efficient, dependable services. We have made, and continue to make, significant investment in technologies that transform the solutions we offer. Underwriting Medical screening and digital data End-to-end digital protection solution Underpinned by proactive case reviews, our flexible and transparent service actively tracks claims throughout their life cycle to ensure that tasks are completed promptly and effectively. We will deliver increased customer satisfaction by bringing better communication, transparency and efficiency to the process. Other related services Customer contact management General policy administration Health and bereavement claims management Product development and design Defining a digital operating model Featured downloads Zurich case study (1MB, pdf) Digital protection (211KB, pdf) Connecting with you Get in touch if you have a question or would like to explore how our solutions could help your organisation. Get in touch Awards and accreditations   Accessibility Regulatory Information Cookies & Privacy Sitemap Terms & Conditions Legal Capita SIP Services UK Modern Slavery Act Gender Pay Gap Reporting Capita Life & Pensions is a trading name of Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited. Part of Capita plc. www.capita.com. Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited are registered in England & Wales No: 4359665 and 2424853 respectively. Registered Office: 65 Gresham Street, London, EC2V 7NQ. Separately authorised and regulated by the Financial Conduct Authority. * Not all services listed are provided by Capita Life & Pensions Services and may be delivered via our technology partners or other parts of Capita plc. © 2020 Capita Life & Pensions Services Limited. All rights reserved. Connect with us