Sewer Emergencies/After Hours: (510) 222-6700 EnglishEspañol Go to... COVID-19 RESPONSE WASTEWATER SERVICES REMAIN OPERATIONAL AMID PANDEMIC Our country is passing the one-year mark of the COVID-19 pandemic and many states and communities are beginning to ease restrictions and reopen as case numbers decline. The State of California plans to reopen activities and businesses on June 15 if criteria for vaccine access/distribution and hospitalization rates are met. Details of the plan are available here. West County Wastewater remains committed to providing safe, reliable wastewater service – today and always. We are grateful for our team of dedicated employees that works tirelessly to ensure such an essential service is not interrupted. At WCW, we continue to make the safety of our employees and the community our highest priority. At the start of the pandemic, we quickly pivoted our operations to ensure we continued to meet our customers’ needs while putting safety procedures in place to protect our team and the public. West County Wastewater will maintain these safety measures for the foreseeable future. COVID-19 and its variants remain active, and WCW will continue to comply with all orders issued by California and the Contra Costa County Health Officer. We will make decisions that ensure the safety of our staff and community while providing uninterrupted services. Many of our employees are still working remotely, including our customer service team. For those working in the field or on-site, we continue to require physical distancing, face coverings, handwashing, and other protocols. Phone calls to our offices are being monitored, but response may not be immediate except for emergencies. To report an emergency, call (510) 222-6700, option 1. Crews are available to respond 24 hours a day, seven days week. Our Board of Directors and other public meetings are taking place via teleconference. Additional details can be found below. Many of our services are now available online, such as: Sewer permits Sewer lateral video reviews Remote construction inspections Developer plan set reviews Certificates of Compliance View our Customers page for details on how to access services. For local pandemic updates, visit Contra Costa County Health Services at cchealth.org. CUSTOMER SERVICESCOVID-19 WASTEWATER FAQS BOARD MEETINGS WCW Board of Directors meetings are taking place via teleconference during the COVID-19 pandemic. We value public engagement and encourage the community to call in to participate. Meetings are held the first and third Wednesday of each month at 6:30 p.m., unless otherwise noted. Meeting agendas are posted to the website at least 72 hours prior to the meeting. Participation information is available on each agenda. BOARD MEETINGS West County Wastewater COVID-19 Informational Board Reports April 1, 2020 April 15, 2020 May 6, 2020 May 20, 2020 June 3, 2020 July 1, 2020 September 16, 2020 November 18, 2020 March 17, 2021 COVID-19 SAFETY GUIDELINES – INSPECTIONS Most inspections are taking place remotely, using videos and pictures, measurements and document submissions. If WCW determines a physical sewer lateral inspection is necessary, the following procedures are mandatory: During inspection, the contractor(s) must stand a minimum of six feet away from the inspector while the inspection is taking place. If the inspector finds a discrepancy during the inspection, he will ONLY notify the foreman at a safe distance a minimum of six feet. No other workers should be in the vicinity of the foreman and the inspector. Once the inspection is complete, the inspector will notify the foreman of the results of the inspection. The foreman will call Marcus McNeil at (510) 778-0951 for the Certificate of Compliance (COC) of the inspection, which will be created and sent to the requester electronically. The inspector will not sign any documents at the inspection. COVID-19 WASTEWATER FAQS Will my wastewater service be interrupted? Your wastewater service will not be interrupted amid the COVID-19 pandemic. WCW will continue to operate our treatment plant, provide permit services, conduct emergency inspections, respond to sewage emergencies, review lateral videos and more. Our administrative offices are temporarily closed. Phone calls to WCW will be monitored, but the response may not be immediate except for emergencies. For sewer emergencies, call (510) 222-6700. Can I get COVID-19 from wastewater? Does discharged wastewater pose a threat to spreading COVID-19? How does West County Wastewater make sure COVID-19 is not present in discharged water? How can I do my part to help ensure reliable wastewater service? Phone: (510) 222-6700 | Fax: (510) 222-3277 Email: info@wcwd.org West County Wastewater – Main Office 2910 Hilltop Drive, Richmond, CA 94806 Water Quality & Resource Recovery Plant 2377 Garden Tract Road, Richmond, CA 94801 BUSINESS HOURS 8:00 a.m.-12:00 p.m.; 1:00 p.m.-5:00 p.m. SEWER EMERGENCIES (510) 222-6700 After Hours: (510) 222-6700, option 1 E-NEWSLETTER SIGN-UP Email (required) * Constant Contact Use. Please leave this field blank. Copyright 2021 West County Wastewater | All Rights Reserved Facebook Twitter Instagram Pinterest We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Do not sell my personal information. Cookie settings ACCEPT