Search Contact 311 About Us Programs Citizen Resources HomeGovernmentExecutive Departments (A-Z)Division of Citizen ServicesContact 311 311 Call & Resolution Center File a Report Sick of spending your lunch hour on the phone requesting to have a tree removed? The City of Buffalo 311 Call and Resolution Center provides residents with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services. Every case is assigned a Reference Number so that you can track the progress of your request. City of Buffalo 311 Call and Resolution Center The City of Buffalo 311 Call and Resolution Center, formerly known as the Mayor's Complaint Line, was created in July of 2000. The City of Buffalo Call and Resolution Center has improved communications with the general public and all of the city's stakeholders, which have created a more responsive and efficient process to request city services. The call center allows access to all City of Buffalo services, information and non-emergency police services. Residents can call 311 or 851-4890 to report service needs, check the status of previous service requests, obtain information regarding city programs or events and take care of non-emergency police matters. Service requests can also be submitted and then tracked over the Internet by utilizing the City of Buffalo's Self Service Portal. Each service request is assigned a service number and the caller is sent an acknowledgment letter informing them of who will provide the service and an expected date for resolution. Mission Statement The City of Buffalo 311 Call and Resolution Center's mission is to provide citizens with access to City services, City information and non-emergency police services with the highest possible levels of customer service and satisfaction. Our 311 Call Center strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions and manage workloads efficiently, while providing insight into the needs of residents and ensuring that accurate and consistent services are delivered citywide to improve the quality of life for the citizens of Buffalo. Anonymity A report or request can be sent anonymously through the 311 application, made via online requests or by calling the office. However, if you choose this option, you will not be able to track the progress online. For this follow-up information, you may contact the Call Center by phone. Your anonymity will always be respected. Open Data & 311 The data that the City of Buffalo collects in its day-to-day operations to make Buffalo a great place to live, work, and play are a valuable asset for all citizens. Data are the building blocks of information. Information applied is knowledge and knowledge is power. My Neighborhood Buffalo gives Buffalo residents the ability to know when and where issues are occurring with up-to-date, neighborhood-based information on police incidents and 311 service requests so citizens, civic leaders, city officials, and elected representatives have the tools to engage in informed discussions on how best to improve the quality of life for every neighborhood in Buffalo. Explore My Neighborhood Buffalo 2016 City of Buffalo Clean Sweeps Map Contact Us Robert Kreutinger Call Center Manager Phone: 716-851-4890 Mayor's 311 Call & Resolution Center Email 311 Physical Address 218 City Hall Buffalo, NY 14202 Phone: 311 Phone: 716-851-4890 Hours Monday - Friday 8:30 a.m. - 4:30 p.m. Saturday & Sunday Closed FAQs Is it a free service? What if I need to call 311 from outside the city limits? What is 311? View All About Us Our Team Rental Management Under COVID-19 DPIS and Fair Housing Buffalo Tele-engage An Update On Rental Management During COVID-19 2020 LocalSmart Awards Lead Hazards and Lead Poisoning Prevention Nature Ready Sign up for BUFFALERT Property Info Submit a Report Agendas and Minutes Pay ABOUT BUFFALO City Hall History City Charter History of Mayors GOVERNMENT Mayor Common Council Comptroller City Clerk FOIL Request Form DOING BUSINESS IN BUFFALO Starting a Business in Buffalo MBE/WBE Services City of Buffalo Bid Opportunities Economic Development ABOUT THIS SITE Accessibility Copyright Notices Site Map Privacy City of Buffalo - 65 Niagara Square - Buffalo, NY 14202 Government Websites by CivicPlus® Service Requests City Ordinances FAQs Contact Us Enable Google Translate