Iowa Regional Utilities Association Welcome to Iowa Regional Utilities Association Important Announcements! STORY COUNTY 12-3-21: Iowa Regional Utilities Association was just notified that a contractor has hit our water main by Ames. There is a crew en-route and will work on it until it is fixed. You may have low pressure afterwards while they flush the main. Payment Options: Online: www.IRUA.net Paystar: 1-888-299-3511 ITEMS ADVERTISED AS FLUSHABLE ARE NOT ALWAYS FLUSHABLE!!! Most are not biodegradable and clog sewer pipes, grinder units and wastewater treatment facilities, causing expensive damages that will increase your monthly wastewater bill. Nothing is more dangerous to your wastewater system (whether an individual septic tank or a community system) than putting things in them that don’t belong there DO NOT FLUSH THESE ITEMS Wipes of any kind, paper towels, paper napkins, sanitary and other personal products, cigarette butts, potting soil, coffee grounds, tea bags, kitty litter, any items made of plastic, cloth or metal, laundry softener sheets, medicines. DO NOT PUT IN THE GARBAGE DISPOSAL Egg shells, stringy vegetables, peelings or rinds from fruits and vegetables, food scraps, grease from cooking, rice, pasta, skin and bones from meat products. DO NOT PUT THESE ITEMS DOWN ANY DRAIN Illegal substances, paints, turpentine, nail polish, nail polish remover, medicines or other strong chemicals. Payment Information -- PLEASE NOTE: If you are paying a past due bill, our office does not receive payment notification until the next business day. If your account is subject to disconnection, please make sure to call our office with your confirmation number or transaction ID immediately to avoid disconnection of service and associated fees. IF YOUR ACCOUNT HAS BEEN DISCONNECTED; PLEASE CALL OUR OFFICE FOR THE TOTAL DUE OR REFER TO THE TAG THAT WAS LEFT AT THE PROPERTY. SERVICE CAN NOT BE RECONNECTED UNLESS ACCOUNT HAS BEEN PAID IN FULL. Iowa Regional Utilities Association is a private, not-for-profit corporation established in 1977 to provide water to rural residents, small communities, developments, recreational facilities, and rural-based businesses throughout central and northeast Iowa. In 2000, we added wastewater collection and treatment services in designated locations. IRUA Mission Statement "To provide quality, reliable water and other appropriate services to improve the quality of life of our members and enhance rural development." Our Commitment Our goal is to provide our member-customers with a safe, softened, high quality, and dependable supply of water. In identifying source water, the goal is finding a water supply which is superior in quality to water that is available from a typical residential well. IRUA's water sources' quality meets or exceeds state and federal guidelines as outlined in the Safe Water Drinking Act. In addition, our sources soften their water providing some of the best water available for consumption in the state. Important Announcements See our home page for outage information. To verify and/or update your contact information for planned or emergency outages - please click on the link below or call 1-800-400-6066 during business hours. For more detailed information regarding SwiftReach - Swift911 - click here. Online Payment Options Online Bill Pay Powered by: ACI Payments, Inc. **Please note: Clicking on link above will direct you to the ACI Payments, Inc.® website. Privacy Policy Contact Information Toll Free: 800-400-6066 Office Hours: Monday-Friday 7:30 am - 4:00 p.m. Click for more © Copyright 2017 Iowa Regional Utilities Association, All Rights Reserved This Institution is an Equal Opportunity Provider and Employer Designed and hosted by Iowa Solutions