Skip to footer NHSBSA About us Search Search What we do Our policies Alumni Contact us Privacy The NHS Business Services Authority (NHSBSA) provides services on behalf of the NHS. As Data Controller, we are responsible for how your information is used and explaining that to you. Why we process your information By law, we must process your information on behalf of the NHS to be able to provide our services. Depending on the service, this could be to: process applications for help with health costs discuss your application with you check your claim for help with NHS charges process payments to you administer an NHS payment scheme prevent and detect fraud and errors help plan and make improvements to NHS services, and/or direct patient care We may contact you about taking part in surveys and research to learn what you need from our services. Sharing your personal information We may share your information with other organisations: as required by law to prevent and detect fraud and mistake to make payments to NHS Service providers to secure the effective and efficient delivery of NHS and related services for benefits and tax administration as part of an appeal acting on our behalf Details of the organisations we share with can be found in the specific privacy notice of each of our services. Your information will not be transferred outside the UK or European Economic Area, unless this is stated in the privacy notice of the service you use. Keeping your personal information Your personal data will be deleted or anonymised when we no longer need to be able to identify you from that information. Your rights The information you provide will be managed as required by Data Protection law. You have the right to: receive a copy of the information we hold about you request your information be changed if you believe it was not correct at the time you provided it request that your information be deleted if you believe we are keeping it for longer than necessary You have other rights depending on which service you use. Find these in the specific privacy notice for each service. We comply with the national patient data opt-out. This applies when you can be identified in patient information shared for NHS Health Research Authority authorised research. All other uses of your information are exempt from the national data opt-out. This is because: the law requires that NHS prescription and dental information is provided to the NHSBSA to be processed you have consented to the NHSBSA sharing your information as part of a research project You can view or change your national data opt-out choice online or by calling 0300 3035678. Request a copy of your personal information Complete a subject access request application form (PDF: 270KB) to request a copy of your information. The form tells you what you need to do. We follow a procedure (PDF: 63.5KB) when we receive your request and will respond within 1 month. If you aren’t happy with our response, you can ask for a review (PDF: 187KB). Find out about your rights and how we will use your information. Contact us If you have any queries, or want to request that we change or delete your information, contact us: Data Protection Officer Information Governance NHS Business Services Authority Stella House Newcastle upon Tyne NE15 8NY Email: nhsbsa.dataprotection@nhs.net Data Protection Officers are responsible for upholding your rights and making sure we process your information correctly. Concerns about how we are using your information If you have any concerns about the processing of your information, contact the Data Protection Regulator: Information Commissioner’s Office Wycliffe House Wilmslow SK9 5AF Email: www.ico.org.uk/global/contact-us/email Website: www.ico.org.uk/ How each of our services use your information You can view the privacy notices for each of our services: Use of artificial intelligence in telephone calls privacy notice Apply for your immigration health surcharge reimbursement privacy notice Coronavirus Life Assurance Scheme privacy notice Business support services privacy notice Closed Circuit Television (CCTV) privacy notice Challenge your Penalty Charge Notice Privacy notice: Check if you have an NHS exemption Privacy notice: Check what help you could get to pay for NHS costs Coronavirus (COVID-19) privacy notice England Infected Blood Support Scheme privacy notice Get help to buy food and milk (Healthy Start) Privacy Notice Information Rights Requester privacy notice Information security Lawful basis for processing Maternity exemption certificate privacy notice Media monitoring privacy notice Medical exemption certificate privacy notice Medicines Use Review and New Medicines Service Post Payment Verification privacy notice Newsletters privacy notice NHS Dental Services privacy notice When you complete a course of NHS dental treatment, your dentist submits some of your treatment details to us. NHS Injury Benefits Scheme privacy notice NHS Low Income Scheme privacy notice NHS Pensions privacy notice NHS Prescription Services privacy notice NHS Tax Credits privacy notice Overseas Healthcare Services privacy notice Prescription prepayment certificate privacy notice Provider assurance privacy notice Recruitment privacy notice Student Services privacy notice Surveys and research privacy notice Telephone recording privacy notice Unofficial UK GHIC and UK EHIC website survey privacy notice Vaccine Damage Payment Scheme privacy notice Share this page Breadcrumb Our policies Privacy AI in telephone calls privacy notice Apply for your immigration health surcharge reimbursement privacy notice Coronavirus Life Assurance Scheme privacy notice Business support services privacy notice CCTV privacy notice Challenge your PCN privacy notice Check if you have an NHS exemption privacy notice Check what help you could get to pay for NHS costs privacy notice Coronavirus (COVID-19) Privacy Notice England Infected Blood Support Scheme privacy notice Healthy Start Privacy Notice Information Rights Requester privacy notice Information security Lawful basis for processing Maternity exemption certificate privacy notice Media monitoring privacy notice Medical exemption certificate privacy notice Medicines Use Review and New Medicines Service Post Payment Verification privacy notice Newsletters privacy notice NHS Dental Services privacy notice NHS Injury Benefits Scheme privacy notice NHS Low Income Scheme privacy notice NHS Pensions privacy notice NHS Prescription Services privacy notice NHS Tax Credits privacy notice Overseas Healthcare Services privacy notice Prescription prepayment certificate privacy notice Provider assurance privacy notice Recruitment privacy notice Student Services privacy notice Surveys and research privacy notice Telephone recording privacy notice Unofficial UK GHIC and UK EHIC website survey privacy notice Vaccine Damage Payment Scheme privacy notice Help us improve our website We’re still developing our website based on your feedback, so please tell us what you think. Work with us We’re a forward-thinking, innovative, national NHS organisation making change at Footer primary NHSBSA Home Sitemap Contact us Work with us Our response to coronavirus (COVID-19) Footer secondary Privacy Cookies Accessibility statement Terms and conditions Freedom of Information For more information about the cookies we use, visit our cookies page Cookie Control Link Icon