MENU MY ACCOUNT CALL BACK TO TOP Your reservation is fully refundable Fully complying with government distancing guidelines Simply reserve, buy outright or apply for finance MASTERS GROUP COMPLAINTS HANDLING POLICY We are committed to providing a high-quality service for our customers. If something goes wrong, we need you to tell us about it. This will help us to improve our standards. We are committed to resolving problems as soon as possible. Initially you should address your complaint to the department manager and explain the nature of your grievance. If you continue to be dissatisfied and your complaint remains unresolved, you may escalate the complaint in writing to the Dealer Principal. Please include all the relevant details of your complaint in order for us to investigate the matter. Although we aim to reply within 24 hours we have 14 days to consider your complaint but will reply to you sooner than this if it is possible for us to collect all the relevant information. If you continue to be dissatisfied and do not agree with our reply, you may contact Motorcodes who are an independent ADR (Alternative Dispute Regulator) Motorcodes can be contacted here: https://www.themotorombudsman.org/ or on telephone number 0345 241 3008 If your complaint is related to the finance agreement of the vehicle you should initially contact: Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk/ If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk/ Message Select Branch * Please select ... Title * Please select ... First Name * Last Name * Email Address * Contact Number * Keep in Touch We would like to keep in touch with our latest product news, offers and marketing services. All information provided will be used and processed in accordance with our Privacy Policy. Yes, I want to receive product news, offers and marketing services by: Phone Email SMS Post Privacy Policy SUBMIT Join our Journey Back to top Terms & Conditions Cookie Policy Privacy Notice Site Map Modern Slavery Act Complaints Procedure Data Preferences COMPANY INFO Registered in England & Wales: 00512894 Registered Office: Address: 150/164 Upper Elmers End Road, Beckenham, Kent, BR3 3DZ Data Protection No: Z7267060 VAT Number: 205 6506 86 FINANCIAL DISCLOSURE Masters of Beckenham Ltd, Chinese Garage Ltd and Eden Park Cars Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Masters of Beckenham Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders. We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required. MEMBERSHIP Masters Group are members of the following organisations: NetDirector ® - Automotive Ecommerce change cookie settings This site uses cookies and related technologies for site operation, analytics and third party advertising purposes as described in our Privacy and Data Processing Policy. You may choose to consent to our use of these technologies, or further manage your preferences. To opt-out of sharing with third parties information related to these technologies, select "Manage Settings" or submit a Do Not Sell My Personal Information request. MANAGE SETTINGS ACCEPT RECOMMENDED