Prescriptions Pharmacy services Health services Health advice Find a pharmacy Shop Set Cookies Preferences HomeContact Contact us COVID-19 PCR testing service If your query relates to our COVID-19 PCR testing service, please contact our Customer Care Team by email: hello@well.co.uk or call 01782 597 313 and select option three. Our support service is closed on bank holidays. Customer service If you have any queries or comments about your experience in one of our pharmacies, our online service or our COVID-19 PCR testing service, please get in touch using the contact information below. Our pharmacies Our online prescription delivery service or COVID-19 PCR testing service Email: yourexperience@well.co.uk Customer Care Merchants Warehouse 21 Castle Street Manchester M3 4LZ Phone: 0333 010 2222 Monday to Friday, 9am to 12pm, 1pm to 5pm (Excluding bank holidays) Calls are charged at your local standard rate. Email: hello@well.co.uk Well.co.uk Healthcare Service Centre Whittle Road Meir Park Stoke-on-Trent Staffordshire ST3 7UN Phone: 01782 597 313 Monday to Friday, 8:30am to 6pm (Excluding bank holidays) Our chat service is also available, Monday to Friday 8:30am to 6pm, Saturday 8:30am to 12:30pm, and Sunday 9am to 6pm (Excluding bank holidays) Contact your local pharmacy Find a pharmacy to get contact information for your local pharmacy. Well Healthcare Supplies If you query relates to our healthcare appliance ordering and delivery service, you can contact us by post or telephone. Well Healthcare Supplies Healthcare Service Centre Whittle Road Meir Park Stoke-on-Trent ST3 7UN Telephone: 0333 8666 970 Prescription delivery service If you order your prescriptions from us using our online service, your pharmacy is: Healthcare Service Centre Meir Park Stoke-on-Trent Staffordshire ST3 7UN General and business enquiries Email: MerchantsFrontofHouse@well.co.uk Merchants Warehouse 21 Castle Street Manchester M3 4LZ Phone: 0161 259 9100 Monday to Friday, 9am to 5pm (Excluding bank holidays) Calls are charged at your local standard rate. Our complaints policy Read our complaints policy. Press and media enquiries Email: pr@well.co.uk This content was written and edited by Well. Our health information is evidence based, up-to-date and reviewed by health professionals. It isn’t intended to replace the medical information given to you by your doctor. We aim to provide you with the knowledge and support you need to make confident decisions about your health and wellbeing. Prescriptions Health services Pharmacy services Care home services Find a pharmacy Shop Terms and conditions Privacy policy Modern slavery act Accessibility statement Freedom of information COVID-19 risk assessment Product recall About us Contact us Careers Facebook Twitter Instagram Bestway National Chemists Limited is registered in England and Wales, trading as Well and Well Pharmacy. Our online pharmacy (well.co.uk) registration number is 9010492 and the registered pharmacy address is: Well, Healthcare Service Centre, Meir Park, Stoke-on-Trent, Staffordshire, ST3 7UN. If you would like to know who the Responsible Pharmacist is at any given time, please email pharmacy.fap20@nhs.net or call 01782 597313. You can also contact the pharmacy on hello@well.co.uk. The Superintendent Pharmacist for this pharmacy is Iftkhar Ahmad Khan, GPhC registration number 2041286. You can find out more about checking if an online pharmacy is operating legally from the General Pharmaceutical Council (GPhC).