ABOUT US HAD AN ACCIDENT? NEWS CONTACT CAREERS Feedback We all like to know when we have done a good job, and at Steer Automotive Group we are no different. Knowing what we do well is important as it helps us to continually improve our service. We strive to deliver an excellent service to our customers, however sometimes we get things wrong. If at any time you think we have made a mistake or something has not met your expectations, then we would like to know so we can rectify things straight away. If you have a moment spare, please complete the following feedback form to let us know how we did. Name * Vehicle Registration * Email Address * Insurer * Please rate the following from 1 to 5 with 5 being very satisfied and 1 being very unsatisfied: Were you contacted promptly by our customer experience team and the process explained thoroughly? * 1 - very dissatisfied 2 3 4 5 - very satisfied Were you happy with the customer service received? * 1 - very dissatisfied 2 3 4 5 - very satisfied Did the vehicle damage assessor explain the next step once your vehicle was assessed? * 1 - very dissatisfied 2 3 4 5 - very satisfied Were you happy with the speed of repairs? * 1 - very dissatisfied 2 3 4 5 - very satisfied Did our booking in process meet your expectations? * 1 - very dissatisfied 2 3 4 5 - very satisfied Were you happy with the updates throughout the repair process? * 1 - very dissatisfied 2 3 4 5 - very satisfied How satisfied were you with our quality of repairs? * 1 - very dissatisfied 2 3 4 5 - very satisfied Is there anything we could have done better to improve the customer experience we provided you with, or anything that would have made your journey easier? Thank you for taking the time to complete this form. We are very grateful for your feedback. Would you like to receive future email communications (e.g. news, updates and promotions) from Steer Automotive Group? Please tick this box to opt in. You can unsubscribe at any time. The information you have given will be treated in the strictest of confidence and will be used for customer research and statistical purposes only. Please tick this box if you consent to us using your data in this way? Submit Ford Drivers In the event of an accident, Please contact ACCOUNT MANAGEMENT Honda Drivers In the event of an accident, Please contact ACCOUNT MANAGEMENT Mitsubishi Drivers In the event of an accident, Please contact ACCOUNT MANAGEMENT About us At Steer Automotive Group we are geared to delivering outstanding repairs, by combining the latest techniques, most effective technology and excellent customer service. We are proud to be an approved accident repair centre for Ford, Honda, MG and Mitsubishi; and a number of vehicle insurers including Covea, LV= and esure. We are accredited with the number one recognised symbol for quality and safety - the BSI Kitemark BS10125 for Vehicle Damage Repair. Blog Steer breaks all records winning 5 awards at the 2021 British Bodyshop awards October 19, 2021 Steer Automotive Group moves into prestige vehicle repair with latest acquisition March 18, 2021 Steer Automotive Group continues expansion with New Luton Site February 23, 2021 Follow us © 2019 Steer Automotive Group All rights reserved. Designed by Smoking Rocket Website Design