800-633-2665 | info@teamiws.com Upcoming Events | News | WATCH OUR VIDEO | Login IWS ABOUT US PROGRAMS SHOP CONTACT US RETURN POLICY Home / Return Policy RETURNS AND EXCHANGE POLICY: It is necessary that you notify IWS within five (5) days from the date of receipt of any shipment damage or shortage in order to receive any credit for the damaged or shorted product. If a package is received damaged, the damage must be reported to the carrier upon receipt. Keep the original shipping carton and packing materials for the carrier’s examination. All defective products must be returned in the original carton. RETURN AUTHORIZATION: All returns and exchanges must be approved in advance by your IWS customer service representative. An account must be in good standing to be approved for a return or product exchange. Once approved, your customer service representative will issue a Return Authorization Number (RA#). Product returned without an RA# may be refused. The RA# is valid for 30 days. Products returned on RA#s older than 30 days may be refused for credit or exchange. The RA# must be visible on each carton returned. Package should be shipped via FedEx or UPS. Product that has been in the customer’s possession for 12 months or longer will not be eligible for return. Defective product will be replaced or stock adjusted upon issuance of the RA#. Defective product is not subject to a cash refund. All returned product that is not defective or damaged, must be in new and resaleable condition and in their original packaging to be eligible for credit. If items are not in new and resalable condition, if pricing tags have not been removed, a 15% restocking fee may be assessed. IWS issues credit on future purchases only, and does not offer CASH refunds. ABOUT IWS International Wholesale Supply (IWS) is one member of the Matthews Group of Companies. Founded in 1889, we have been nationwide distributors for over 125 years. LEARN MORE GET IN TOUCH WITH INTERNATIONAL WHOLESALE SUPPLY Enter your information and we'll get back to you quickly! Name First Last Email Phone Message CAPTCHA FEATURED BRANDS SIGN UP FOR EXCLUSIVE EMAIL OFFERS! ABOUT US PRODUCTS SHOP CONTACT UPCOMING EVENTS NEWS Email: info@shopiws.com | Phone: 800-633-2665 Privacy Policy | Terms & Conditions | Return Policy Copyright 2020 International Wholesale Supply | All Rights Reserved