Login SECURITY Home Why Harborstone Security At Harborstone, we know that your personal financial information is an asset worth protecting. In addition to the activities we do to keep your information secure, we can help you stay informed about the latest scams—and how to avoid them. Current Alerts Account Protection Privacy Policy Security Articles Other Resources Security Standards CURRENT ALERTS Real-Time Security and Fraud Alerts In a time when fraud, scams, and identity theft are a real concern, Harborstone uses the latest security protocols to ensure that your financial transactions and personal data remain confidential. We will keep you updated about the latest scamming tactics to help increase awareness of security issues. Keeping you Informed: Washington State Auditor Data Breach Updated on February 12, 2021 At Harborstone, we value the security of our customers above all else—and strive to keep you informed of potential security threats, even when they happen outside of our credit union, so you’re empowered to make informed decisions. The Office of the Washington State Auditor (SAO) recently announced that a hosted file-transfer partner, Accellion, experienced a data breach which may have affected 1.6 million Washingtonians including those who filed for unemployment claims from January 1 to December 10, 2020. SAO is currently working closely with those impacted by the breach as well as state cybersecurity officials, law enforcement, and legal counsel—and will continue to provide updates as they are available. What you can do to protect yourself 1. Review your accounts for any suspicious activity and report it immediately. If you haven't already, set up text, email, and phone fraud alerts to notify you of suspicious account transactions. 2. Regularly check your credit report and consider placing a fraud alert on your name with the three primary credit-reporting bureaus, Equifax, Experian, and TransUnion. That way, if someone attempts to use your personal information to open a credit account, you'll be notified. 3. Make sure that your contact information is up to date so important account information isn't sent to the wrong address. 4. If you believe you are the victim of identity theft, report it immediately to the Federal Trade Commission (FTC) and the local police. Rest assured that as a member of Harborstone, your security is our priority. Should you need one-on-one support, we have money management coaches who will serve as your advocate should you have any questions. As always, we will continue to keep members updated about impacts of the Accellion or other security breaches. Get more security tips. Fraud Alert: Phone Calls Asking for Personal Information We have received reports of fake phone calls from fraudsters posing as Harborstone employees, asking members to verify or disclose personal sensitive information. These calls are not legitimate and may even sometimes appear to come from Harborstone. We advise you to never give out your personal information unless you are positive that it’s to a trusted source. If you feel that you may have provided your personal information to these fraudsters or another untrusted source, please call us immediately. If you receive a phone call that you are suspicious of, please hang up and dial the number to call us at (253) 584-2260 or 1-800-523-3641 to verify the validity of the call. ACCOUNT PROTECTION How We Protect Your Account Our members' account and personal information security is our top priority. REST ASSURED KNOWING: You do not need to call us unless you see transactions you do not recognize. We are actively using our fraud-monitoring tools to look for abnormal transactions or spending and ATM patterns—and to help us block these transactions. We will let you know if we see unusual activity on your account. We will send you a new card if we determine that to be necessary. We regularly monitor Harborstone member accounts for unusual activity and encourage you to check your account activity using online, mobile, and telephone banking, as well as text and email alerts. We will call you to verify transaction information only. If you receive a phone call from someone saying they are from Harborstone and asking for sensitive account information, please hang up and notify us immediately by calling trusted, official Harborstone phone numbers. WHAT YOU CAN DO: Continue using your Harborstone card(s). Make sure that your contact information is updated so that important account information and new debit or ATM cards are not being sent to the wrong address. You'll also want to notify us when you have a change in your phone number or email address. This will allow us to appropriately contact you when necessary. Switch to eStatements, get email alerts when your statement becomes available, and relax knowing your account information is safe and secure. Familiarize yourself with Harborstone's online banking security standards. Regularly check your credit report. You can check your credit easily online, and doing so can help catch signs of identity theft. We recommend using AnnualCreditReport.com or each of the three national credit reporting agencies (Experian, Equifax, and TransUnion) once every 12 months. WHO TO CONTACT: If you find yourself in one of the following situations, we're here to help. Give us a call. (253) 584-2260 1-800-523-3641 To report a lost or stolen debit card or for general questions regarding your debit card To initiate a fraud claim or a transaction dispute on your debit card To report a lost or stolen personal credit card To report a lost or stolen business credit card Identity Theft or Misuse of Your Personal Information If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Office of the Attorney General in your home state. You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You should also contact your local law enforcement authorities and file a police report. Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records. Federal Trade Commission FTC.gov/IDTheft 1-877-438-4338 600 Pennsylvania Ave. NW Washington, DC 20580 Office of the Attorney General Washington State, ATG.WA.gov (360) 753-6200 P.O. Box 40100 Olympia, WA 98504 PRIVACY POLICY We respect the privacy of our members and recognize the importance of maintaining the confidentiality of your personal financial information. Our privacy policy outlines what Harborstone does with your personal information. Privacy Policy SECURITY ARTICLES Each month, we highlight a different digital security concern to arm you with the best practices when it comes to using technology. It's (not) a Wrap Read Article Don’t Get Ripped Off in Romance Read Article Renters Beware Read Article Scammers Posing as Loved Ones Read Article Online Loan Applications Gone Wrong Read Article Don't post your COVID-19 Vaccination Card Read Article OTHER RESOURCES The following are non-Harborstone resources that may also be helpful in preventing identity theft or handling it should you find yourself a victim. Annual Credit Report Visit Site Credit Bureau—Experian Visit Site Credit Bureau—Equifax Visit Site Credit Bureau—TransUnion Visit Site Internet Crime Complaint Center Visit Site FTC Identity Theft Site Visit Site SECURITY STANDARDS We care deeply about keeping your money safe while providing you with easy access to your accounts. With the continued growth of online banking and mobile apps, there are increased needs for greater security standards to keep you and your money well protected. Here are answers to some of the most frequently asked questions regarding security. Not seeing your question? Try a search. Ask Open an Account Copyright © 2021 Harborstone Credit Union All rights reserved. P.O. Box 4207, Tacoma, WA 98438-0207 Transit/ABA Routing Number: 325180870 Contact Us LOANS Vehicle Loans Credit Cards Home Equity Home Loans Avoid Foreclosure ACCOUNTS Checking Savings IRAs Money Market CONVENIENCE Online Banking Mobile Banking Telephone Banking Locations & ATMs ABOUT Careers Privacy Policy Site Map Disclosures & Agreements