Offering Solutions People News Contact Connect Suomeksi In English We help you to build better business! Our passion is creating success stories with our clients. We breathe the same air and live with the same pulse as our clients do. Our tools and expertise helps our customers use the latest Cloud and Mobile Solutions efficiently as a part of their Business OFFERING Management Consulting We help you crystalize your vision into concrete strategy with built-in reality thinking. Our consultants help you complete your business thinking. We provide you with expertise in digital impact, product management, globalization, business processes and accounting. Cloud and Mobile We steer you to utilize the latest cloud and mobile services to boost your business. We assist you in selecting the best services to support and match your business. We also help you in tailoring your business processes to fully utilize the advantages gained from these carefully selected cloud and mobile services. And our solutions integrated different systems to be one. Mobile Forms With our customizable solution your existing services can be expanded to support mobile users. Our solution may also be used to evaluate and define mobile use cases to support your business. SOLUTIONS Beautifully simple customer service platform We help you adapt Zendesk to your local needs, especially in Finland and Scandinavia. We provide Zendesk deployment, training and services and fully Zendesk compatible 3rd party solutions for Zendesk in areas such as voice, integration and translation services. Click to read more about us and Zendesk Don't make your customers wait Together with babelforce® technology and our experience we provide fresh solutions to the traditional voice channel. We melt voice as a seamless part of your customer experience with various new ways of implementing voice presence while reducing your overall voice costs. Click to read more about us and babelforce® Effortless Multilingual Communication With Transfluent we remove borders from your communications. Transfluent's technology provides an effortless way to build multilingual communication into your customer collaboration. With Transfluent we automate translation processes for your digital needs. Click to read more about us and Transfluent PEOPLE Janne Räsänen Chief Executive Officer janne@pepron.com +358 40 5754595 Henrik Heusala Business Consultant henkka@pepron.com +358 40 534 4595 Marko Kallovaara Chief Operating Officer make@pepron.com +358 40 512 6652 Pekka Parhi Technical Consultant pekka@pepron.com +358 40 707 8475 NEWS Vähänkäytetty.fi trusts the power of Customer Service Vähänkäytetty.fi brings the concept of flea market into the 21st century - free and a totally new way of selling second-hand childrens clothes and recreational equipment through a web shop where sellers and buyers are individual persons. Vähänkäytetty.fi's web shop is built on Magento platform where Pepron has integrated both the Zendesk customer service platform and babelforce's voice platform. Read more:Press Release Transfluent and Pepron Partners Transfluent offers effortless, multilingual communication for social media, different SaaS services and e.g. online shop and game development platforms. With Transfluent’s translation services, customers can easily and quickly translate all that they need from an individual Twitter message to entire online shops or games into the desired languages.Compared to traditional translation agencies, Transfluent’s translation services have been implemented with a new approach both in terms of technical implementation and invoicing. Read more:Press Release babelforce and Pepron enter into Partnership Focused on customer service experience babelforce provides its customers with a high quality voice service platform world-wide. Christian Förster, CEO of babelforce, says: “Why do people have to wait on hold to get service? Why do companies annoy their customers by making them do that? There really is no reason for even small companies to have to do this to their customers and solving these problems is what babelforce is all about.” Read more:Press Release Bitwise expands to Oulu Bitwise will start operations in Oulu in September 2014. Initially, the unit’s main task is to support Bitwise’s existing project needs. Bitwise is a well-known actor in a challenging project environment - "150 successful projects, and none of them failed", says the CEO Tomi Mikkonen, "our success is based on world-class experts, who are carrying the responsibility." Read more: Press Release Iiik.fi Case: Handling Webshop Customer Service Iiik.fi concentrates on providing affordable quality products fast to its customers by acquiring large orders of spesific products around the world and housing them in one central warehouse from which products are shipped to the customer in 1-3 days. Customers buy from Iiik.fi through a Magento based webshop. Read more:Case Study Hukka develops Customer Management “Handling customer feedback and improvement suggestions has really become faster with the use of Zendesk. In addition we now get customer satisfaction directly from the customer about how we handled their issues.” says Anna Rounaja, Chief Business Development Officer at Hukka. She emphasises that for a company continuously investing on their customer experience moving to use a comprehensive customer service system like Zendesk has been a very wanted and needed step in development. Read more:Press Release A quick and trustworthy customer service experience Nowadays people travel with their smart phones and tablets no matter where they go. Unfortunately this means that these gadgets also break down more often. Especially the nowadays often quite large touch screens on these gadgets are in great jeopardy. When accident happens iHelp Finland Oy, a full service repair shop for smart phones and tablets offers quick help. Pepron build a customer service solution based on Zendesk and integrated it with WooCommerce. Read more: Press Release Pepron starts as a Zendesk Ambassador Pepron has started as a Zendesk Ambassador. Pepron will represent Zendesk products in Finland. Read more: Press Release Working, multifaceted customer service Ilmaislahjat.fi executes modern marketing campaings for their clients. By using their unique Ilmaislahjat, or Free Gifts, concept Ilmaislahjat.fi has multiplied the effectiveness of the marketing campaigns of their clients when comparing to the normal, more traditional campaing concepts. Solution is build by integrating Magento, Zendesk and babelforce.” Read more: Press Release Sapotech migrates to Pepron's Solution Sapotech migrates to using Zendesk and Atlassian products such as JIRA and Confluence with help from Pepron. “We believe that Pepron’s solution gives us a transparent 360 view to all of our processes and does it very cost-effectively”, Saku Kaukonen, CTO at Sapotech Ltd, says: ”We are impressed in how Pepron was able to bring their solutions seamlessly into our existing eco system.” Read more: Press Release CONTACT PEPRON Lieksa Kerantie 26 FI-81720 Lieksa, Finland Tyrnävä Leppiojantie 21 FI-91800 Tyrnävä, Finland Oulu Kajaaninkatu 28 B 20 FI-90100 Oulu, Finland Connect - Portal connect@pepron.com +358 8 415 415 50