Cambridge Water Department Water > About Us About Us The Cambridge Water Department (CWD) is a municipally owned and operated water utility servicing over 100,000 residents. The CWD operates under the general direction of the City Manager. The Cambridge Water Board is comprised of five members appointed by the City Manager, who serve in an advisory capacity to the City Manager and the Managing Director of the Water Department. The CWD is regulated by Federal and State drinking water codes and is comprised of three divisions: Administration, Water Operations, and Transmission & Distribution. The mission of the Department is to provide a safe, adequate and uninterrupted water supply of the highest quality to the citizens of Cambridge. The CWD continues to implement its long-term capital strategic plan to ensure integrity and functionality of the Cambridge water system. The systems that comprise the Water Department are: the watershed and its related facilities such as gatehouses, dams, spillways and valves; the Stony Brook conduit and associated valving; the Fresh Pond Reservoir; the treatment plant; the Payson Park finished water reservoir; the Payson transmission lines and associated valving; the distribution system; and three Massachusetts Water Resource Authority (MWRA) emergency interconnects. There will be continued emphasis on: improving customer service, saving energy through continued conservation efforts (i.e. GreenSense Program), mechanical upgrades (i.e. variable frequency drives (VFDs) on pumps), process modifications (i.e. storage, pump, disinfection and filter operations) and renewable energy sources (i.e. solar panels); revitalizing the water distribution system; continuing upgrades and restoration improvements to the Fresh Pond Reservation guided by the Master Plan; the Stony Brook Conduit; Payson Park force and supply lines; and treatment plant process optimization, to improve the water quality delivered to our customers. Opportunities to perform water main infrastructure improvements in partnership with the Department of Public Works performing utility work, such as sewer separation and Chapter 90 roadway work, will be pursued to optimize cost and minimize disruptions to the public. About Us CWD Multimedia Page Management and Staff Water Board Employment Opportunities HOW CAN WE HELP YOU? Information for: Select a topic Permits Water Main Leak Repair History Fluoride in Cambridge Drinking Water Water Testing What is Water Hardness Water Quality report Water Supply Fresh Pond Reservation Water Bill Information Emergencies I'd like to: Select one Pay My Water Bill Tour Opportunities Water Service Issues Fresh Pond Reservation Apply for a Permit Get a Permit for Fresh Pond Test My Water Where Does Our Drinking Water Come From? Water Dept. Divisions: Select one Administration Division Distribution Engineering Water Operations Division Water Board Watershed SAM CORDA MANAGING DIRECTOR Cambridge Water Department 250 Fresh Pond Parkway Cambridge MA 02138 Phone: 617-349-4770 Fax: 617-349-4796 Contact Us Hours Monday: 8:30am-8pm Tuesday-Thursday: 8:30am-5pm Friday: 8:30am-12pm Email: CWD@cambridgema.gov Cambridge DHSP on Facebook Cambridge Center for Families on Twitter Download Forms Fresh Pond Reservation Use Permit Tour Request Senior Discount Program Additional Forms and Documents FAQs Drinking Water Quality Fresh Pond Reservation Water Bill Water Service Issues or Emergencies Watershed Programs High Reads Leaks and Meter Replacement Source Water Protection Volunteer at Fresh Pond Water Resource Monitoring Water Department Divisions Administration Distribution Engineering Treatment and Operations Water Board Watershed Management Water Quality Reports 2020 2019 2018 2017 2016 2015 2014 2013 to 2003 © 2021 City of Cambridge, MA Contact Us Disclaimer Privacy Policy Site Map SERVICESENERGY REDUCTION & RENEWABLE ENERGYPROJECTSFRESH POND RESERVATIONPROGRAMSWATER BILL INFOPERMITSWATER BOARD ABOUT US Calendar Contact Us News Site Map Cambridge Home Page Text Size: A A A Search