UPDATED INFORMATION ABOUT COVID-19 (NOVEL CORONAVIRUS) NOW SCHEDULING COVID-19 VACCINATIONS SEARCH ABOUT US What Connected Feels Like When you're connected with a nationally recognized health care system, there is lots to feel good about. You are here: Home / About Us IN THIS SECTION About Us We want to hear from you. Contact Us North Mississippi Health Services is dedicated to being the provider of the best patient- and family-centered care. NMHS connects patients and their families with convenient access to care that is cost efficient and of the highest quality. NMHS provides acute, diagnostic, therapeutic and emergency services, with the sole trauma center (Level 2) in our service area, through North Mississippi Medical Center in Tupelo. The health care system also includes community hospital locations in Amory, Eupora, Iuka, Pontotoc and West Point, Miss., and Hamilton Ala., a regional network of more than 45 primary and specialty clinics; nursing homes and telehealth services NMHS serves 24 counties in north Mississippi and northwest Alabama from headquarters in Tupelo, Miss. NMHS is a 2012 recipient of the prestigious Malcolm Baldrige National Quality Award, and NMMC, its flagship hospital, is a 2006 Baldrige Award recipient. Mission and Vision Why We Exist To continuously improve the health of the people of our region. What We Want To Be The provider of the best patient- and family-centered care and health services in America. Vision and Innovation Vision and innovation are woven into the very fabric of our organizational culture. The Mission, Vision and Organizational Values are the evolutionary result of an organization created by people of vision in this community in the early 1930s. NMMC and its leadership continues that tradition and accomplishments set by community leaders in Tupelo and surrounding communities. NMMC reaffirms and refreshes the intentions of our community's founding leaders to address current needs and anticipate the future state of health care. We do this through a carefully crafted and continuously refined process of strategic planning that correlates current and future health care needs with the current capability and the future promise of the art and science of medicine. The Mission, Vision and Organizational Values are not just words but messages that inspire a diverse workforce to achieve our full potential. The Board of Directors and senior leadership set the current Mission statement in 1994. The statement reflects their refusal to accept the pervasiveness of disease, which continued to debilitate our region. In 2001, this process led to the Values statement based on input from employees, physicians and the community. Since 1996, as a result of our work with the Baldrige criteria, we set our sights on organizational performance that far exceeds merely the acceptable. The Vision was updated in 2016 to reflect NMHS' dedication to serving the needs of patients and their families. Values Compassion Show sincere care and kindness for those I serve Accountability Take Responsibility for my actions Respect Treat everyone with dignity Excellence Achieve excellence through innovation, teamwork and doing my best Smile Always be friendly Critical Success Factors People Maintain high quality work force Service Improve customer service Quality Improve prevention and health education services. Improve health outcomes Financial Produce financial resources required to support mission and vision Growth Expand access to health services Our Mission and Vision are translated into actions through the critical success factors (CSFs): People, Service, Quality, Financial and Growth. The order of these critical success factors is intentional. It starts with creating an environment that draws and nurtures the best People to provide the best Service. Great service results in happy customers and excellent Quality. High quality and efficiency produces good Financial results and requests for more services, which results in Growth. NMHS recognizes that People drive everything and to be successful, it must relentlessly focus on People (employees) to ensure that they are motivated and excited about working here. PREVIOUS WE ARE NMHS Hospice: A Unique Type Of Caring I had no idea hospice was not just nurses caring for dying patients’ physical needs. These nurses care for patients who... READ MORE November 01, 2021 WE ARE NMHS Looking Back & Ahead: Let's Do This! NMHS accomplished much in 2021 in the face of great adversity. Shane Spees, NMHS president and CEO, reflects on 2021 and... READ MORE October 18, 2021 NEXT Get Social With Us We want to connect with you on social media! Find us on: Show Your Thanks Let us know your appreciation for the care you or a loved one received at NMHS. SHARE YOUR STORY Recent News NMMC Breastfeeding Support Group to Meet November 19, 2021 NMMC-West Point Adds Stereotactic Breast Biopsy November 18, 2021 NMHS Names New System Director of Medical Imaging November 15, 2021 NMMC Gilmore-Amory Opens Amory Cardiology Clinic November 15, 2021 NMMC Gilmore-Amory Presents the Pride of Gilmore Award to Darden November 15, 2021 VIEW MORE North Mississippi Health Services 830 South Gloster Street Tupelo, MS 38801 662.377.3000 Contact Us About Us Ways to Give Managed Care News & Media Policies & Notices For Medical Professionals For Employees Selecteer een taal▼ © 2021 North Mississippi Health Services What connected feels like®