Home Departments Services Contract Sales Membership Program Sales & Events Brand Names About Us Contact Us Jackson's Hardware, Inc. San Rafael, CA PRIVACY POLICY Jackson’s Hardware Privacy Policy Effective Date: __8/19/2021_______ Jackson’s Hardware takes your privacy seriously and understands the importance of protecting your personal information. Therefore, this privacy statement provides information about privacy practices and the choices you can make about the way your information is collected and used. This Privacy Policy describes the privacy practices of Jackson’s Hardware, Inc., d/b/a Jackson’s Hardware located at 435 Du Bois St., San Rafael, CA 94901 (the “Store”), when (i) you use the Jackson’s Hardware website, www.jacksonshardware.com. (the “Site”) or any other websites where this Privacy Policy appears; (ii) you consent to receive online communications through or directly from us; and (iii) you provide personal information to us in offline communications, including when you do business with us at our retail store. By visiting this website and using the products or services offered through this website, you agree to this Privacy Policy, as it may be amended from time to time. If you have questions regarding our Privacy Policy, you can contact us at office@jacksonshardware.com. The terms, “we,” “us,” and “our” when used in this Privacy Policy mean Jackson’s Hardware. The term, “you” and “your” when used in this Privacy Policy mean any user of this Site. Note for non-U.S. visitors: The Site and the products and services offered on the Site are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States, who may be subject to different privacy laws. If you reside outside the United States, and continue to use the Site, you understand and consent to the collection, maintenance, processing, and transfer of such information in a to the United States and other countries and territories, in accordance with applicable law. Note for California residents: Please see the Privacy Notice for California Residents later in this Privacy Policy for more information. Notification of changes We will update this Privacy Policy from time to time. When we post changes, we will revise the “Effective Date” at the top of the Privacy Policy. We recommend that you check our Site from time to time to inform yourself of any changes in this Privacy Policy or any of our policies. Accessibility of this Privacy Policy Any commercial screen reader should be able to read this Privacy Policy. As a web page, it can also be printed as a document. Information We Collect We collect information through the sources described below. Information you provide to us We collect information from you when you use this Site; when you submit information on the Site or through online forms so that we can answer questions you have; or when you call us or do business with us in our Store. Some of the information that we collect is considered personal information. In generally, personal information is any information that can be used, directly or indirectly, to identify, locate or contact someone. Types of personal information include names, physical addresses, mailing addresses, social security numbers, email addresses, phone numbers, bank account numbers and driver’s license numbers. Under certain circumstances, personal information may also include other information that can reasonably link to a particular person, such as internet protocol (IP) addresses, unique device identification numbers, employment information, medical information, and internet activity. Information collected automatically We collect information that is sent to us automatically by your web browser. This information typically includes your computer’s IP address, the address of the web page you were visiting when you accessed our Site, the name of operating system installed in your computer, the name and version of the browser you are using, the URL of the page from which you linked to our Site, and the date and time of your visit. The information we receive depends on the setting on your web browser. We also collect information regarding customer traffic patterns and usage and mobile application usage data. We may use this information in combination with other information we have about you. Cookies and other technologies We use cookies, which are small data files created by a Web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Cookies and pixel tags permit the Site to function properly. For example, they help us to optimize the log-in, account management, and shopping experience. They also allow us to hold selections in a shopping cart when a user leaves without checking out. In addition, we may use cookies and other technologies to store your preferences and provide a personalized experience on the Site. Most browsers accept cookies by default but allow you to block or delete them. If you restrict cookies, you may not be able to use some features of the Site. To learn more about cookies and how to disable them, please consult the "Help" feature of your browser or your device's user guide. Analytics We also use cookies and other technologies in connection with analytics tools, including Google Analytics, to better understand how the Site is performing, how you engage with the Site, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, does not include any names, or contact information but may include your IP address and activity on the Site. You can learn more about your privacy choices in connection with Google Analytics, at the following Google website: https://policies.google.com/technologies/partner-sites/. Interest-based advertising We and our advertising vendors use online technologies, including cookies and pixel tags, to collect information about your online activities over time and across third-party websites and platforms. These technologies enable us or our vendors, including Google, to recognize a unique cookie or pixel tag placed by us or our vendors when you accessed the Site or by an entity when you visited a non-affiliated website or platform. This information is used to manage advertising effectiveness and provide you with online advertisements, including advertisements on unaffiliated websites and platforms, more likely to be of interest to you. These technologies also allow us to learn which advertisements bring users to our Site. For more information about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads, please visit the following third-party websites: To opt out of receiving interest-based advertisements from members of the Digital Advertising Alliance (DAA), please visit the DAA website at: www.aboutads.info/choices. To opt out of receiving interest-based advertisements from members of the Network Advertising Initiative (NAI), please visit the NAI website at: www.networkadvertising.org/choices Please note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need to visit the above websites from each browser and device you use. Please consult your device’s user guide or visit the Google Play Support Center or the Apple Support Center for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests. Location information We may collect information about your location when you access or use our Site. Do Not Track signals Although your browser may deliver a Do Not Track signal to the Site, at present we do not respond to such signals. How We Use Information We may use your personal information to: Provide you with and personalize your products and services. Maintain our internal records and otherwise manage our business. Send you newsletters, emails and otherwise correspond with you about products, services, events, and other organizations that we think may interest you. Ask for reviews and testimonials and send you surveys and questionnaires, Improve our products, promotions, service, and Site. Develop and display content tailored to your interest on our Site. Detect, prevent, or investigate illegal activity or misuse of our products or services and enforce our legal rights and Perform functions as otherwise described to you at the time of collection. If we suspect criminal activity, we might share our server logs, which contain visitors’ IP addresses, with the appropriate investigate authorities who could use that information to trace and identify individuals. You can remove your email address from our email list at any time by contacting us at office@jacksonshardware.com, or clicking on the “unsubscribe” link in any Jackson’s hardware email / newsletter. How We May Share Your information Jackson’s hardware may share your personal information: With service providers who perform services, such as operation of our Site, management of customer accounts, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, gift card processing and management, advertising, market research, marketing and promotional activities and communications. With social media and advertising platforms, such as Facebook and Google, to serve advertisements to you or to third parties that the platform determines are similar to you. In order to offer these ads, we may share your personal information, such as email addresses or phone numbers, in hashed or unhashed format, with the platform provider, which can match this information to a particular platform user. With third parties who are under obligations of confidentiality with Jackson’s Hardware. If Jackson’s Hardware is required by law to do so. In the event of a transfer of ownership of Jackson’s Hardware, merger, acquisition, or similar transaction. An otherwise set forth in this Privacy Policy. Security The information you provide is transmitted through the Internet using SSL (Secure Socket Layer) technology. SSL technology is the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading, and modifying and information transferred, including personal details. While we are committed to use industry standard to protect our Site and your information, the Internet itself is not 100% secure. We cannot promise that your use of our Site will be completely safe. We encourage you to be cautious when using the Internet. We strongly recommend that you do not share any personal information or password. Use caution when sharing information with others When you contribute to a public area or feature of our Site, such as chat or blog, the information that you submit will be made available to the public. Therefore, we recommend that you do not submit any sensitive information to such areas of our Site, including your name, home address, phone number, financial information or any type of other information that would enable other users to locate you or contact you. Other sites When you are on our Site, you may be able to visit or link to other sites not operated by us. We do not control such sites and are not responsible for the information practices of these sites. We encourage you to read the posted privacy policies of such sites before you do any actions. Privacy Notice for California Residents The information in this section applies only to the visitors, users and other who reside in the State of California (“consumers” or “you”), as required by the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Under CCPA, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Please note that this definition of personal information applies to only this section of our Privacy Policy. Information we collect We may collect information in the following categories: Category Examples Collected? Identifiers A real name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, email address, account name, or similar identifiers YES Personal Information categories listed in the California Customer Records statue (Cal. Civ. Code § 1798.80(e)) A name, address, telephone number, education, employment. Some personal information included in this category may overlap with other categories YES Protected classification characteristics under California or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). YES (for employment purposes only) Commercial Information Records of product or services purchased, obtained, or considered, or other consuming histories or tendencies YES Biometric Information Genetic, physiological information (like DNA, fingerprints, palm veins hand geometry, iris, retina, and facial images) and behavioral information (handwriting pattern, typing rhythm, gate and voice pattern) NO Internet or other electronic network activity information Browsing history, search history, information on a consumer interaction with a website, application, or advertisement YES Geolocation data Precise geographic location information about a particular individual or a device YES Sensory data Audio, electronic, visual, thermal, or similar information NO Professional or employment-related information Current or past job history YES Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO Inferences drawn from other personal information Profile reflecting a person’s preferences, characteristics, psychological trends, behavior, attitudes, intelligence, abilities, and aptitudes. YES Personal information does not include: Publicly available information from government records. De-identified or aggregated consumer information. Information excluded from the CCPA's scope, like: health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA); personal information covered by certain sector-specific privacy laws, such as the Fair Credit Reporting Act (FRCA). We obtain the categories of personal information listed above from the following categories of sources: Directly from our customers. Indirectly from our customers, for example, through information we collect from our customers while providing services to them. Directly and indirectly from activity on the Site. For example, from submissions through our website portal or website usage details collected automatically. From third-parties that interact with us in connection with the services we perform. Use of personal information We may use or disclose the personal information we collect for one or more of the following business purposes: To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information to place an order, we will use that information to prepare and ship the order. To provide you with information, products or services that you request from us. To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections. To improve our website and present its contents to you. As necessary or appropriate to protect the rights, property or safety of us, our customers or others. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. Sharing personal information We may disclose your personal information to service providers for a business purpose. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose: Identifiers. Personal information categories. Commercial information Protected classification characteristics under California or federal law. Professional or employment-related information Inferences drawn from other personal information In the preceding twelve (12) months, we have not sold any personal information. Your rights and choices The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Access to Specific Information and Data Portability Rights You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your request, we will disclose to you: The categories of personal information we collected about you. The categories of sources for the personal information we collected about you. Our business or commercial purpose for collecting or selling that personal information. The categories of third parties with whom we share that personal information. The specific pieces of personal information we collected about you (also called a data portability request). Deletion Request Rights You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to: Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.). Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. Comply with a legal obligation. Make other internal and lawful uses of that information that are compatible with the context in which you provided it. Exercising Access, Data Portability, and Deletion Rights To exercise the access, data portability, and deletion rights described above, please submit a request to us by either: Calling us at (415) 454-3740 Sending an email to us at office@jacksonshardware.com. You may only make a request for access or data portability twice within a 12-month period. Your request must: Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use personal information provided in a request to verify the requestor's identity or authority to make the request. Response Timing and Format We endeavor to respond to a consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Non-discrimination We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: Deny you goods or services. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties. Provide you a different level or quality of goods or services. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. California residents’ rights to access to and control information You may opt out of any future contacts from us at any time. To do so, or to express any other concerns over our use of your data, please contact us at the email address or phone number provided below, and on our website. Contact Us If you have any concerns, questions, or comments regarding this Privacy Policy or our privacy practices, please contact us via telephone at (415) 454-3740 or via email at office@jacksonshardware.com. 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