Supporting You Through Financial Difficulty We know circumstances can change and things can happen that leave you with less money to pay your bills. If this is the case for you, please don’t worry, rest assured we have a team of dedicated colleagues who can work with you to assess your situation and offer tailored support to help you through this difficult time. Please use the phone numbers below if you need help regarding: Credit or Store Cards, Personal Loans or Retail Finance, Your Plan or Home Improvement Finance Agreements - 0333 032 4221* Motor Finance Agreements - 0371 512 1985* Insurance Premium Finance Credit Agreements - visit our dedicated support page or call 0371 376 9200* In the meantime, if you require free, impartial advice on how to manage your finances, please see contact details for organisations and charities that could help you below. Please be advised that you should continue to make your normal monthly repayments if you can afford to, as this is likely to be in your long-term interest. What else can I do to protect my finances? Prioritise and/or consolidate your debts to make your repayments more affordable. Check your insurance to make sure you get the best price and cover for your money Shop wisely and make savings by potentially cutting back on non-essentials Use free budgeting tools available online, for example at www.moneyadvice.co.uk Contact one of the organisations below who offer free and confidential support and advice Other organisations or charities that could help you Advice UK Website: adviceuk.org.uk Telephone: 0300 777 0107 British Banking Association Website: bba.org.uk Telephone: 0207 216 8800 Citizens' Advice Bureau Website: www.adviceguide.org.uk Citizens' Advice Scotland Website: cas.org.uk Telephone: 0131 550 1000 Money Advice Scotland Website: www.moneyadvicescotland.org.uk Telephone: 0141 572 0237 Money Advice Trust Website: moneyadvicetrust.org National Debtline Website: nationaldebtline.co.uk Telephone: 0800 808 4000 Payplan Website: payplan.co.uk Telephone: 0800 280 2816 StepChange Debt Charity Website: stepchange.org Telephone: 0800 138 1111 Keep on top of your finances Our ‘My Account’ service keeps you firmly in control wherever you are. Check balances, view statements online or set up a new direct debit payment. Useful Links Customer Care Know Your Customer Data Protection Notice Data Subject Rights Request Modern Slavery Statement Open Banking FLA Lending Code Cookie Policy Terms and Conditions Accessibility Persistent Debt Legal Information Get in Touch Card customers 0371 376 9214* Loans customers 0371 402 3419* Finance agreement customers 0371 402 8905* Insurance (incl. motor) customers 0371 376 9200* *Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator. Creation Financial Services Limited provides and is the issuer of credit cards. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands B91 2AA (England - company number 1091883). Authorised and regulated by the Financial Conduct Authority. Registration Number 313153 Creation Consumer Finance Limited provides personal loans. Registered Office: 4th - 6th floor Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland - company number NI032565). Authorised and regulated by the Financial Conduct Authority. Registration Number 311518 Creation is the trading name for both Creation Financial Services Limited and Creation Consumer Finance Limited. © Creation 2021