Renew my Railcard Manage my Railcard Railcard.co.uk Are You Eligible Using your Railcard Offers & Competitions Blog Help Support Need a quick answer? Many of the answers to commonly asked questions can be found in the FAQs If your query relates to your digital Railcard, then there are some tips for managing your digital Railcard here If you still need to contact us, please complete the form below providing as much detail as possible. One of our team will get back to you as soon as we can. Please note, after careful consideration the government has confirmed that Railcards remain non-refundable and will not be extended due to COVID-19. For more information please see Covid FAQs Required fields are marked with an asterisk (*). Name: * We will only use your contact information to help us find your Railcard account if you have one. Email Address: * Telephone: Address: * Postcode: * I am contacting you about: Buying a Railcard Buying a Railcard Using a Railcard Problems using the website My Railcard has not been delivered My Railcard has been lost/damaged/stolen Subject: * Message: * CAPTCHA: * Send Enquiry Social Media: You can also send us a private message on social media: Twitter Railcards Facebook Railcards Email: railcardhelp@nationalrail.co.uk Phone: The team are available to answer questions by phone from 0700hrs to 2200hrs every day of the year except for Christmas day. Please note, at busy times there may be a wait before we can answer your call. If you are looking to buy or renew your Railcard or get a replacement then you’ll need to do this online. Tel: 0345 605 0525 Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes. Minicom/Textphone: 0345 601 0132 (For customers with hearing impairments) Post: National Railcards PO Box 10776 Ashby-de-la-Zouch LE65 9FA All press enquiries should be sent to media@nationalrail.co.uk If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Email: advice@transportfocus.org.uk Phone: 0300 123 0860 Freepost RTEH-XAGE-BYKZ Transport Focus PO Box 5594 Southend on Sea SS1 9PZ NEWS & OFFERS News Offers HELP FAQs Lost/Stolen Railcard Application Forms Contact Us Railcard terms and conditions Website Terms & Conditions Privacy Policy Cookie Policy FOLLOW US Disabled Persons Railcard not for you? Visit railcard.co.uk for other Railcards | Privacy Notice | 2021 Rail Delivery Group We Care About Your Privacy By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.Read our Cookie Policy for more information Cookie Settings Reject All I Accept