Unchain service complexity and deliver a better customer experience. B2X provides bespoke and managed post-sales logistic and customer service solutions as a turn-key-solution. Learn More Talk to Sales Re-Invent Post-Sales and Technology Support Services. On a Single Service Platform. B2X is a provider of managed post-sales logistics and service solutions for electronic products and critical technology infrastructures. We help clients achieve scalable business growth by concepting, implementing and delivering bespoke and omni-channel customer and product service setups. These range from efficient deployment, onsite installation, remote technical support to efficient maintenance, return or break/fix operations. Value-added Logistics Grow your business and don’t worry about your product deployment and returns management processes. With B2x Value-added Logistic solutions you get everything from one source at scale. Learn More Maintenance & Repair Excellent customer service is more than fixing a product. It’s a multi-channel service experience – whether performed in a service center, at customer site or in a high-volume repair factory. Learn More Customer Interaction Process customer orders fast, keep your customer online and help them make the most out of your products. Our order processing, self-help and in-store support solutions build lasting relationships. Learn More Learn From Companies Like Yours Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience. Explore Client Stories Business results across multiple industry verticals delivered with passion, expertise and experience. B2X is a global post-sales and customer service business process outsourcing (BPO) provider for electronic devices. Our ambition: to stay on top of the dynamics in our target markets and deliver bespoke and innovative post-sales service solutions to our clients. Our background: Expertise in a wide range of industry and in delivering customized service solutions gained over many years and by working hand-in-hand with industry leaders. We are proud to help our clients design, implement and deliver compelling service business operations and achieve desired outcomes. Mobile & Consumer Electronics Efficient, reliable and high-volume repair service operations for “always on” customers require trusted repair networks that scale with the size of your business. Continue Urban Mobility Not a trend but a paradigm shift in modern transportation. Our solutions enable fast-growing businesses to deliver a sustainable change to the ways we commute. Continue Computing & Office Devices Critical infrastructure should never fail. We do our best to support clients with bespoke maintenance solutions and are on site in case a product requires a quick fix. Continue Payment & Vending Point-of-sales, payment and kiosk systems experience dramatic growth. We’re prepared to help clients get their systems efficiently deployed onsite and fixed. Continue Other Tech Learn how B2X helps clients to conceptualize, implement, run and scale its product post-sales and customer service ecosystems across multiple countries. Continue Additional Resources Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day. HOW TO MEASURE THE ROI OF BUSINESS PROCESS OUTSOURCING Industry Spotlight The Right Strategy Path: How to Survive the Urban Mobility Honeymoon Value-added Logistics Six Strategies to Optimize Global Spare Parts Management Customer Interaction Key Customer Experience Ingredients: Convenience, Speed, Consistency Your Contact for B2X Post-Sales Service Solutions Thomas Skorzewski VP BUSINESS DEVELOPMENT AND SALES Contact Me Solutions Value-added Logistics Maintenance & Repair Customer Interaction Industries Mobile & Consumer Electronics Urban Mobility Computing & Office Devices Payment & Vending Other Tech About Our Story Our People B2X ONE Platform Careers Contact Us Resources Blog Client Stories Responsibility News Privacy Policy Legal Notice Copyright © 2021 B2X Care Solutions GmbH. All rights reserved. Follow Us By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies