COMMUNICATION PRODUCTS IT CONSULTING SOLUTIONS SERVICE COMPANIES BLOG Home Products Contact Center for Teams You have the best collaboration solution with Microsoft Teams ... ... but team telephony in customer service is limited. Then we have the solution for you! The solution is a cloud-native architecture with deep integration in teams and reduced to the maximum. Advanced routing Workflow editor IVR Live dashboards opening hours Reporting Enterprise routing All advanced routing features Pick calls from the queue Interactive queue Specify the reasons for the call Power Automate Integration Contact Center All enterprise routing features Skill-based routing Skill levels After call work Individual dashboards Recording Record of all communications Secure storage & availability Voice transcription Infrastructure monitoring Attendant console Intuitive dashboard One click forwarding Own address books Calendar display of contacts Notes for contacts Interact Integration in websites and apps Without plugins Chat, voice, video, screenshare Easy channel change Teams as clients for employees Example Pictures Dashboard MyQueue Reporting Contact We would be happy to provide you with detailed advice. Please contact our sales department: +49 (721) 78167 2000 Sales office South Palatinate +49 (7275) 9879998 Sales@3iMedia.de Send encrypted return Swyx SwyxPhones Swyx Cloud Contact Center Contact Center Cloud Individual contact center STARFACE STARFACE Cloud innovaphone PABX systems virtual Demo Center Language & data Online meetings Email archiving network technology Network monitoring Softwareentwicklung Banken & Versicherungen Service Financial Services Externer Datenschutz Contact Center Warteschlangen Option SmartSearch Option Conference Metaservices Option Wallboard Reporting Services Event Controller Fünf Gründe Zertifizierungen Partner Referenzen Karriere Kontakt So finden Sie uns Impressum Datenschutzhinweis Disclaimer Aktuelles E-Mail an unseren Support verschlüsselt senden E-Mail an unseren Vertrieb verschlüsselt senden 3iMedia GmbH - Johann-Georg-Schlosser-Str. 14 - D-76149 Karlsruhe Headquarters: +49 (721 78167 0) - Sales: +49 (721) 78167 2000 - Sales office South Palatinate +49 (7275) 9879998 - Support: +49 (721) 78167 5000 Info [at] 3iMedia. de - Sales [at] 3iMedia.de - Support [at] 3iMedia.de - Imprint - Data protection notice 15 customer reviews VERY GOOD 100% recommendations Recommendation! 5 out of 5 stars. More info