AOG: +44 (0)1293516651 Services Quality Contact About Privacy Policy Commited to protecting and respecting your privacy. At the Aerotron group of companies, we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our websites or contact us to provide a product or service, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to dataofficer@aerotron.co.uk or by writing to Data officer, Aerotron Limited, Westley House, Jenner Road, Crawley, West Sussex, RH10 9GA. Alternatively, you can telephone 01293 516651. Who are we? We are The Aerotron Group of Companies, established in 1973 we are a leading provider of aircraft product services to a global market. The Aerotron Group of companies registered address is Westley House, Jenner Road, Crawley, West Sussex, RH10 9GA. The Aerotron Group comprises of Aerotron Limited and its trading subsidiaries. Aerotron Consumable Services Limited, Aerotron Military Services Limited., Aerotron Leasing Services Ireland, Aerotron Avotec Limited, Aerotron Rotary Limited, Aerotron Composites Limited. How do we collect information from you? We obtain information about you when you use our website or when you contact us about products and services. What type of information is collected from you? The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us by credit card, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. How is your information used? We may use your information to: to process orders that you have submitted; to carry out our obligations arising from any contracts entered into by you and us; to seek your views or comments on the services we provide; to notify you of changes to our services; to send you communications which you have requested and that may be of interest to you. These may include information about new promotions of our associated companies goods and services; to process a job application. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of regulatory data). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Who has access to your information? We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: Please be reassured that we will not release your information to third parties beyond the Aerotron Group of companies for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of the airline industry and our staff (e.g. Shipping agents). When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. Your choices You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: dataofficer@aerotron.co.uk or telephone on 01293 516651. How you can access and update your information The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: dataofficer@aerotron.co.uk , or write to us at: Aerotron Limited, Westley House, Jenner Road, Crawley, West Sussex, RH10 9GA.. Alternatively, you can telephone 01293 516651. You have the right to ask for a copy of the information the Aerotron Group of companies hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you. Security precautions in place to protect the loss, misuse or alteration of your information When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with Bit locker encryption. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Profiling We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk. User of 'cookies' Like many other websites, the Aerotron Group websites uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may however result in a loss of functionality when using our websites. Links to other websites Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. 16 or Under We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information. Transferring your information outside of Europe As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. Website recording Our web site may also use a web site recording service. This software may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected is for the Aerotron Groups internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. Review of this Policy We keep this Policy under regular review. This Policy was last updated in March 2019. Version 1.02 Update includes: Addition of Aerotron Composites Limited to the group companies. ABOUT AEROTRON About Terms and Conditions Privacy Policy Anti-Slavery Contact Us SERVICES AOG 24/7 Exchange / Lease / Loan and Sale Pooling / Flying hour Contracts Base Kits / Consignment Stock Maintenance Check Pre-Loads Repair Management MRO SERVICES Marketing of Surplus Inventory Consumables Rotary Services Military Services Military Asset Availability Programme Distribution © 2021 Aerotron. All rights reserved Company Registration No. 01129495 | VAT no: GB927501724