Contact us: Click here or 080 992 1360 Log in Sign in 0 0 TELEPHONY INFORMATICS TV and AUDIO HOME APPLIANCES LEISURE HOME SAFETY Home Terms Of Use Terms Of Use Mediashop - Conditions of sale The Media Shop undertakes to execute the order within thirty days from the day following the order placed by the customer (see LEGISLATIVE DECREE 22 MAY 1999, n ° 185 art.6 paragraph 1). In online purchases and in all other contracts concluded remotely, the customer has the right to withdraw from the contract. THE RIGHT OF WITHDRAWAL: can be exercised by those who purchase for purposes unrelated to business or professional activity, that is, by those who have not entered a VAT number in the form at the time of registration. For all those who purchase with VAT, it is not possible to make the right of withdrawal. The consumer has the right to withdraw from any distance contract without any penalty and without specifying the reason, within and no later than 14 days from the date of purchase of the product, by sending a registered letter, with acknowledgment of receipt, within the deadline set by this decree, the geographic address of the supplier's headquarters. The consumer is required to return the goods or make them available to the supplier, according to the methods and times indicated in the contract. The only costs payable to the consumer are those relating to the return of the goods to the sender and the transfer of the reimbursement by the supplier must take place within 14 days from the date on which the supplier became aware of the consumer's exercise of the right of withdrawal. . REPLACEMENT: The replacement of the product can only take place after 7 working days from the date of purchase of the product which must be returned in the same condition in which it was received at the time of receipt. With regard to mobile phones in particular, the replacement can only take place if the mobile phone has a call timer of up to 15 minutes (incoming call + outgoing call) and with the related accessories. If the latter are used, the Media Shop reserves the right to replace only the mobile phone, with its box, by inserting the accessories already used by the customer inside the new box. We therefore recommend that customers pack the products carefully at the time of shipment. WARRANTY: The product warranty is 24 months. As regards telephony, the Media Shop, as reported above, replaces the defective device for the first seven days of purchase, otherwise, customers must contact the authorized service centers with the purchase invoice issued in each parcel at the time of shipment. In case of loss of the aforementioned documentation, the customer can directly contact the Media Shop to request any copies. REDUCED VAT: To take advantage of the reduced VAT on technical and IT aids, the following documentation must be sent by registered mail: a) Original or certified copy of the invalidity certificate issued by the competent AUSL; b) original certified copy of the authorization prescription of the AUSL doctor to which he belongs certifying the functional connection between the impairment and the purchase for which the benefit is requested. THE WARRANTY DOES NOT COVER DAMAGES CAUSED BY THE CUSTOMER For any clarification please contact us at rese@mediashopstore.it My account Login View Cart Orders Status Returns Information Privacy Policy Customer Care Contact Us Advanced Search Customer Care Terms Of Use Shipping Times 080 992 1360 Stores Piazzale Stazione, 7 - 70020 Bitetto (BA) Via X Marzo, 110 / Q - Modugno (BA) Connect with us subscribe to the newsletter SUBSCRIBE Stay up to date on products, updates, special offers and more. Payments accepted Copyright © 2013-2017 Magento, Inc. All Rights Reserved. Copyright © 2009-2017 Media Shop snc VAT number IT07601980720 Registered office: via Andria, 1, 70026, Modugno (BA)