By using SwissSense.nl you agree to our cookie policy . agreement Contact Stores Customer service Brands Stores Blog € 0.00 home boxsprings cribs bed bases mattresses toppers bed linen accessories actions Home Trial period and Return rules Service & Contact To order To deliver Returns Warranty & Repair Pay Extra services Trial period and Return rules Do you want to return a product or order or cancel (part of your) order? In such a case, we make a distinction between stock items and items that have been specially produced according to your wishes (by this we mean all mattresses, bed bases, top mattresses and box spring sets). We cannot return an item specially produced according to your wishes. Costs for returning goods are for your own account. You must return the items to us within 14 days of the delivery date. After this period we can unfortunately no longer take the items back. In all cases, the products must be clean and (if possible) in the original packaging. Make sure that you send a copy of the original invoice with the return shipment so that we can ensure a quick settlement. As soon as we have received your return shipment, we will refund the amount paid by you within 14 days Webshop Orders Returns to Swiss Sense are possible within 14 days. Returns will only be processed when the order - if possible - is returned undamaged, in original packaging and in a sturdy shipping box. Returns are not possible for personalized items such as box springs and mattresses, and hygienic items such as pillows and duvets that have already been used / slept on. Do you want to return the product? With your online order you will receive a return slip, fill it in completely and send it back with your return shipment. After receipt of your return shipment, it will be processed internally, upon approval, the amount paid will be refunded to your account within 14 days or you will receive a new product. Store Orders Returns to Swiss Sense are possible within 14 days. Returns will only be processed when the order - if possible - is returned undamaged, in original packaging and in a sturdy shipping box. Returns are not possible for personalized items such as box springs and mattresses, and hygienic items such as pillows and duvets that have already been used / slept on. Do you want to return the product? When purchasing a product in the store, we kindly ask you to return your proof of purchase to the store where you made your purchase. The product can be exchanged in the store for a new product. If you want to return the product in full, return the product to the store where you made your purchase. The product is then sent to our distribution center. After receipt of your return shipment, it will be processed internally, upon approval the amount paid will be refunded to your account. Method of return If you want to return an item, we must get the products back in good order. This means that the products: • are only in the original and undamaged packaging • be in original condition • the product and / or products are clean • Return requests can be processed up to 14 days after delivery • products such as pillows and duvets must be left undressed for hygienic reasons. • Enclose a copy of the invoice In case of return, check the conditions with your carrier. Damage caused by transport is at your own risk. The transport costs for the return are at the expense of the customer. If you return the item (s) to Swiss Sense correctly, we will refund the amount to the account as soon as possible and no later than 14 days. Address for returns Swiss Sense BV PO Box 282 5400 AG Uden The Netherlands To stay informed? Sign up for our newsletter About us About Swiss Sense History Quality and craftsmanship Swiss Sense stores Working at Swiss Sense Press Customer service Customer service Contact Ordering and Payment Returns Service and Warranty Frequently Asked Questions Our collection Box springs Mattresses Toppers Bed linen accessories Swiss Sense stores Find a Swiss Sense store near you. 0413 - 820 820 (Mon-Fri: 9:00 am - 5:00 pm) SwissSense.nl | © 2015 Swiss Sense | Terms and Conditions | Vacancies