MyChart Find a Doctor Patient Care Locations For Health Professionals For Visitors & Families Careers Giving Quality, Safety and Patient Experience Delivering high-quality care and ensuring the safety of our patients, employees and providers is integral to our mission at Spectrum Health: to improve the health of the communities we serve. Care should be timely, appropriate for each patient and evidence based. It should also be patient-centered, safe and easy to access. Our patients are central to all of our work and the inspiration for improving the care we provide every day. Quality is measured in many different ways, including through external regulatory agencies and rating companies. Agencies and companies, such as the Centers for Medicare and Medicaid Services (CMS), the Agency for Healthcare Research & Quality (AHRQ) and Leapfrog, measure our performance and share results with the public to help patients decide where to get the best care. For example, in order to make it easier for patients, CMS created a centralized website to help patients and families do side-by-side comparisons. Another type of quality measurement is performed by accrediting agencies, such as The Joint Commission (TJC). TJC has a series of standards that hospitals must follow in order to earn accredited status. TJC also maintains an open website where patients can review and compare facilities: • TJC Annual report Awards Quality Reports High performing specialties Diabetes & endocrinology Gastroenterology and GI surgery Nephrology Neurology and neurosurgery Urology High-performing Types of Care Abdominal aortic aneurysm repair Aortic valve surgery Chronic obstructive pulmonary disease (COPD) Colon cancer surgery Heart bypass surgery Heart failure Hip replacement surgery Knee replacement surgery Lung cancer surgery 100 Michigan St. NE, Grand Rapids, MI 49503 866.989.7999 INFORMATION About Us Classes and Events Community Health Needs Assessment Facility Vendors Find a Doctor For Suppliers, Vendors and Contractors Healthier Communities Leadership Make a Donation Notice of Privacy Practices (Patient Privacy) Price Estimates Priority Health Quality of Care Research and Clinical Trials Spectrum Health for Employers Spectrum Health Medical Group The Joint Commission or DNV GL Volunteer With Us CONTACT US English አማርኛ العربية Ako govorite srpsko 中文 Farsi فارسی Français Kreyòl Ayisyen Ikinyarwanda नेपाल􀈣 Thuɔŋjaŋ Soomaali Español Sudanese Kiswahili தமிழ ትግርኛ Tiếng Việt ADULT HEALTH At Home Care Bariatric Surgery Behavioral health and Psychiatry Cancer Cardiovascular Care Digestive Health Hospice Immediate Health Lifestyle Medicine Neurosciences Nutrition Occupational Health Orthopedics Pregnancy and Childbirth Primary Care Pulmonology Rehabilitation Transplant Womens Health CHILDREN'S HEALTH Behavioral Health Cancer and Blood Disorder Care Congenital Heart Center Diabetes and Endocrinology Ear Nose and Throat Emergency and Trauma Gastroenterology Healthy Weight Center Medical Genetics Neonatal Care Nephrology Neuroscience Center Orthopedics Plastic Surgery Pulmonology Skin Conditions Sleep Medicine Surgery Urology POLICIES Conflicts of Interest - Research and Sponsored Programs (PDF) Nondiscrimination Notice Admission / Nondiscrimination Policy, Terms of Use Website Privacy Policy AFFORDING CARE Financial Assistance How Insurance Works Make a Payment EMPLOYEES Login Secure Messaging NEWSROOM Digital Assets Media Contacts News Releases Copyright © 2019 Spectrum Health. All Rights Reserved. The content on this website is provided for informational purposes only and is not intended as medical advice. Please consult a physician regarding your specific medical condition, diagnosis and/or treatment.