NEW COLLECTION COATS AND ACCESSORIES GIFT CARD SHOPS FRANCHISING To start the return process for your order, please enter your email address or phone number and the order number below. Email Address / Phone Number: Order Number: START HOW CAN I MAKE A RETURN? Enter your order number and email address you used in the fields above and click Start Follow the instructions and select the items you want to return You will receive a confirmation email with shipping guidelines once your return request is approved WHICH ITEMS ARE RETURNABLE? You can return your items within 14 days of receiving the shipment. They must be in the original state It must not have been washed and / or worn It must be in the original packaging Free gifts or promotional items are non- returnable! ARE THERE ANY RETURN COSTS? Yes, the return implies a cost of € 5.00 The cost of the return will be deducted at the time of the refund HOW LONG WILL I RECEIVE MY REFUND? Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of the refund. If approved, the refund will be processed and automatically sent through the original payment method, within 10 business days. Shipping costs of € 5.00 will be deducted from the refund Mara Wishes Buy on maradesideri.com for you a series of services that facilitate the purchase: Shipping is free throughout Italy. Dedicated telephone assistance. Purchases are safe and you can track your order! Clients Returned Goods Shipping FAQ Privacy Policy General conditions of Sale Customer care Corporate Franchising Catalogs Contacts Shops Terms of Service Refund policy Shops Find a store Contact us info@maradesideri.com 800 033 995 American Express Apple Pay Bancontact Google Pay iDEAL Maestro Mastercard Shop Pay Visa © 2021 Mara Desideri CB Srl - VAT number 01885800852 | All rights reserved. Disclosure We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, also for other purposes as specified in the cookie policy . You can consent to the use of these technologies by closing this information, continuing to browse this page, interacting with a link or button outside this information or continuing to browse in any other way. Learn more and customize Accept ×