User account menu Search Menu About Quality Quality is a key priority in every aspect of our work. Our patients are relying on us to deliver the highest quality standards, and we are committed to living up to their expectations. Read the Novartis Quality Commitment signed by Vas Narasimhan, Novartis Chief Executive Officer (PDF 0.2 MB) Quality assurance We maintain a robust quality system with harmonized processes and procedures. These include providing integrated medical safety evaluations and benefit-risk assessments as well as monitoring the quality and safety of in-market and investigational products. Audit program Novartis has a robust and independent audit program that covers all Novartis internal sites and functions as well as suppliers. Learn More Novartis Quality Management System (QMS) The Novartis Quality Management System describes how Novartis addresses external health authority regulatory requirements and other standards to ensure the highest quality in Novartis processes, products and services. Learn More Product and patient safety training All Novartis associates are trained to help ensure a solid understanding of our patient safety and quality processes, and we are regularly audited on our training procedures. Learn More Regulatory inspections We publish the results of our inspections by regulatory authorities, and take the necessary corrective and preventative actions to help ensure the highest quality in our operations. Learn More Product recalls Novartis maintains a comprehensive process to assess quality defects and safety issues, and publishes product recall data over the past five years. Learn More Third-party suppliers Our third-party suppliers involved in product quality and patient safety processes are required to adhere to rigorous assessments, qualification requirements and monitoring. Learn More Novartis Navigate Topics Explore Companies Footer Bottom © 2021 Novartis AG Terms of Use Privacy Contacts Cookie Settings Site Map Novartis Site Directory This site is intended for a global audience Your privacy is important for us. We use cookies to enhance your experience when visiting our websites: performance cookies show us how you use this website, functional cookies remember your preferences and targeting cookies help us to share content relevant to you. Select “Accept all” for giving your consent to all cookies, select “Cookie settings” for managing the different cookies or select “Reject all” for using only strictly necessary cookies. You can change your cookie settings at any point of time by pressing the cookie settings link on the website. Cookie Settings Reject all Accept all