Sign In Truework is now an authorized report supplier for Fannie Mae’s Day 1 Certainty Privacy Policy Zethos, Inc. Effective Date: April 15th, 2020 Zethos, Inc. (collectively, “Zethos”, “we”, “us” and/or “our”) provides our employment verification services known as Truework (the “Service”) to requesters (each, a “Requester”) and employees (each, an “Employee”) through its website located at www.truework.com (the “Site”). Your access to and use of this Site is subject to the Terms and Conditions for Employees and Terms and Conditions for Requesters. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you visit the Site or use the Service, please be advised that your information is controlled by Zethos. Information We Collect When you interact with us through the Site, we may collect and store personal Data and other information from you, as further described below. Information You Give Us Your Personal Data: When you use the Site as a Requester, you will be asked to provide certain personally identifiable information (“Personal Data”) about yourself, including your name, work email, phone number, payment information, company name and company address as well as Personal Data about the employee about which you seek Service, including the employee’s name and their employer’s name. The Service will also have additional optional data collection fields. When you use the Site as an Employee, you will be asked to provide certain Personal Data about yourself to Zethos so that Zethos may verify your identity and process your request. Device Information: When you use the Site via a mobile device, we may collect and store certain information about the device you are using, including, without limitation, the applicable device identifier. We may collect and use this information to help us manage and improve the Service and deliver a more customized experience to you. Location Information: The web requests you make to Zethos contain your IP address. We may use such IP address for various purposes, including to: analyze and report upon the usage of our Site and any content, features and services made available through the Site; diagnose and prevent service or technology problems affecting our Site; determine geographic location you are accessing our Site; and monitor and prevent fraud and abuse. Cookies and Similar Technologies Automatically Collected Data: In addition to the Personal Data that we collect, when you interact with Zethos through the Site, we automatically receive and store certain information about your visit and use of the Site (“Automatically Collected Data”). Automatically Collected Data is collected passively using various technologies such as web beacons that access or set cookies (see Cookies below) and may be used to track usage of the Site. Zethos may store such Automatically Collected Data itself or the Automatically Collected Data may be included in databases owned and maintained by Zethos or its service providers. The Site may use and share such Automatically Collected Data and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors’ Internet service providers. We may share Automatically Collected Data with our current or prospective business partners, but do not share Automatically Collected Data that can be used to identify you. Cookies: In operating the Site, we may use “cookies.” Additionally, third-party widgets may install cookies depending on their configuration. We may (and we may allow third party service providers to) use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Site. A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. You have a variety of tools to control cookies and similar technologies, including browser controls to block and delete cookies. On most browser toolbars and within your device menu, you will find a “help” or "privacy settings" section. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features. How We Use and Share Information We Collect Your Personal Data: We use the Personal Data that you provide to the Site in order to provide the Service. If you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Zethos may use email addresses to send transactional emails Sending, receiving and responding to transactional email communications is inherent in the use of our Site. Receiving marketing messages from Zethos, such as by email or post, is optional and subject to your specific preferences. All marketing communications sent by Zethos will contain instructions permitting you to determine communications you want to receive from Zethos including: unsubscribe from all future marketing emails or some part thereof. Site Analytics: Zethos may also use your Personal Data and other information collected through the Site for analytics for the internal purpose of improving our Site and the Service including content and functionality, and to better understand our users. If Zethos intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected. When and to Whom We Disclose Data: As further sets forth below, Zethos may at time disclose Personal Data and other information to third parties. Aggregated Data: In an effort to understand and serve the needs of the users of the Site, Zethos analyzes user demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis (the “Aggregated Data”), and Zethos may share this Aggregated Data with its agents and business partners. Zethos may also disclose Aggregate Data in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. Notwithstanding the foregoing, Aggregate Data does not include information Zethos collects about Employees from their employers. Agents, Consultants and Related Third Parties: Zethos, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include delivering our communications, maintaining databases, analyzing data, marketing, and processing payments. When we do retain another company, we only provide them with the information that they need to perform their specific function, and they may only use such information for our benefit and the purposes for which they were engaged. Business Transfers: If we are involved in a merger, acquisition, due diligence, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, your information, including Personal Data, may be sold or transferred as part of such a transaction as permitted by law and/or contract. For Legal Reasons: Zethos may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or a government request, (ii) verify compliance with or enforce our legal terms or protect and defend the rights or property of Zethos, users of the Site or others (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability. Consent: Zethos may disclose to a Requestor Personal Data and other information (including information collected from employers) relating to an Employee where the Employee explicitly consents to such disclosure. Information Security Zethos takes reasonable steps (including physical, electronic and procedural measures) to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. All Personal Data is transmitted over secure HTTPS using TLS 1.2. This is the same data transmission encryption used by banks and other financial institutions. Stored Personal Data is encrypted usingAES-256 - for maximum protection. Please note, however that we cannot guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. No Internet or email transmission or electronic storage of information is ever fully secure or error free. In particular, information sent to or from this Site via email may not be secure. Therefore, you should take special care in deciding what information you send via the Site. Please keep this in mind when disclosing any Personal Data to Zethos via the Internet. Children Zethos does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, you may not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Zethos through this Site, please contact us, and we will endeavor to delete that information from our databases. Links to other Websites This Privacy Policy applies only to the Site. This Site may contain links to other web sites not operated or controlled by Zethos (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Zethos endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information concerning their privacy policies. Privacy Policy Changes Our business may change from time to time. As a result, at times it may be necessary for Zethos to make changes to this Privacy Policy. Zethos reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy. Access to Your Personal Data As outlined in in Section 4 of our Terms and Conditions for Employees, employees have the right to request the correction of incorrect information in one’s employment record. Please see the Terms and Conditions for Employees for further details on the process for requesting data correction. Contacting Us Please also feel free to contact us if you have any questions about Zethos’s Privacy Policy or the information practices of the Site. You may contact us as follows: support@truework.com or 1 (844) 403-7964. Copyright © 2021 Zethos, Inc. d.b.a. Truework. All rights reserved. Privacy PolicySystem Status Twitter Facebook LinkedIn RESOURCES Verifiers Employers Employees Knowledge Center Employer Directory API Documentation COMPANY About Us Blog Engineering Blog Careers Customer Stories Labs CONTACT 1-833-878-3967 hello@truework.com Hours of operation: 6am - 6pm PT Verifications cannot be submitted on the phone.