Products & Services About Us Privacy & Security FAQs Website FAQ's Debit Cards: Activate debit card: 1-866-633-5293 Lost or stolen debit card: 1-800-500-1044 Debit card limits: 500 daily cash / 2500 daily spend limit Make sure your information is up to date on your debit card (address, phone #, mobile phone #); CBT Fraud Department will contact you by a # on file if they suspect a transaction to be fraud. Download SecurLock Equip for extra layer of security and more control of your debit card. Travel Notice: It is best practice to notify the bank if you will be travelling to cut down on false denials due to travelling. Online Banking/ Mobile Banking: How do I enroll in Online Banking and how much does it cost? Online Banking is a free service. You can enroll in online banking through the bank’s website, citizensbankjackson.com. Customer will need social security number, account number, phone number, and email address. Customer may also call bank for help with enrollment. What can I do in Online Banking? Customer can view accounts, make transfer between accounts located at Citizens, enroll in Bill Pay, view eStatements, make loan payments, reorder checks, and send secure messages to customer service. What should I do if I forget my Online Banking username or password? When you get locked out of online banking, you can call customer service and they can reset your password or give a temporary password. You will need to be able to verify your identity. How frequently is my Online Banking updated? Online banking is updated in real time. What are the supported browsers for online banking? The following compatible browsers are validated for Online Banking: iOS or Device Microsoft Internet Explorer® Apple Inc. Safari® Google Chrome™ Mozilla Firefox® Windows 7 11.0 N/A 57 53 Windows 8 11.0 N/A 57 53 Windows 10 11.0 and Microsoft Edge 25.0 N/A 57 53 Mac OS X 10.10.5 Yosemite N/A 10.0.1 55.0 50.1 iPad 2 N/A 7.0.3 N/A N/A iPad 3 N/A 9.3.4 N/A N/A Galaxy 10.1 N/A N/A N/A 4.0.4 What is Bill Pay and how do I enroll? Bill Pay is a service that is provided in online banking that will allow you to store your payees and pay bills in one spot. You can enroll in Bill Pay through contacting customer service. There is a $2.95 monthly charge for Bill Pay services. How do I download and install the Mobile app? Through the app on your smart device, search for CBTJ Mobile. The app will have the Citizens Bank & Trust logo. After downloading the app, you will be asked a series of questions that will help prove your identity before you can login. What is Mobile Deposit and how do I use it? Mobile deposit allows you to deposit a check without coming to the bank. You will follow the steps and the deposit will be sent for approval by the bank. Instructions for endorsement will also be included. Are there a transaction and monthly limits for mobile deposits? 5 checks a day or $1000 daily or $5000 a month. You may receive credit the same business day as long as the deposit is made before 3 pm EST on a business day that we are open and the remote check deposit is approved. New Accounts: How do I change my name, or add/ remove a name on my account(s)? Come to the bank and see new accounts. A driver’s license and other documentation will be required. How do I order checks and deposit slips? You can call or stop by your nearest location. You may also send a message on online banking. How do I access Telephone Banking? You may call 606-666-2265. If you need assistance, please contact the bank at 606-666-7575. I see a transaction on my account that I don’t recognize. How can I dispute it? Come to the bank and see a new accounts representative. If this is a disputable charge, they will have dispute forms for you to sign. Where can I find my full account and routing number? Your account number can be found on your statements or at the bottom of your check. Citizens Bank & Trust routing number is 042108122. Can I get account information by phone? You may call 606-666-7575 Monday – Thursday 8-4, Friday 8-6, or Saturday 8-12 to speak with a representative about your account. Telephone banking (606-666-2265) is available 24/7. Are wire transfers possible to and from my CB&T account? Yes. Wire transfers can be made at our main location by seeing a new accounts representative. Do you offer business accounts? Yes. You may check this website about the fees or contact new accounts. What do I need to open an account? Customers will need a current ID/ license as well as another form of identification to open account. Accounts are opened with $100.00. Loans: What are the different ways I can make a payment on my loan? Payments can be made in several different ways. Payments can be brought directly to the bank, payments may be mailed to the bank, payments can be transferred from your CB&T to your loan through online banking, set up a bank to bank recurring payment, and you may also call the bank and make a payment by phone. Where can I find my loan payoff information? Payoff information can be received by calling the credit department. How do I set up automatic payments? Automatic payments can be set up per customer’s request. Please notify your loan officer and they can make arrangements with you. Where can I find my full account number? Your full account number can be found on your loan documents, on the bottom of your loan coupon booklet, or by calling the bank. Trust & Investments: What is a trust? A trust is a fiduciary three party arrangement featuring you, the grantor, and the third party, the trustee that holds the assets on behalf of your intended beneficiaries. Trusts avoid the public and lengthy probate court process and can allow the beneficiaries quicker access to the assets than would a will. Do I need a trust? You may, or you may not. A trust allows you to specify the exact terms of the agreement and to control both when and to whom any distributions are made. You create the terms of the trust, and the trustee is obligated to follow those terms to the letter. This is a very handy tool when making charitable contributions or handling sometimes tricky family situations. Does the Trust Department offer other services? Yes indeed. They can assist you with retirement planning, IRA accounts, and they can handle all your investment needs. You don’t have to drive to a big city to get investment services that are available right here at home. Who do I talk to? For all questions about trusts, retirement services and investments, visit Marty Hayes at the Citizens Bank Main Office, or call at 606-666-6760. There is no fee for consultations. Not insured by the FDIC. Not a bank deposit, bank obligation, or guaranteed by the bank. Subject to investment risk, including potential principal loss. &amp;amp;amp;amp;lt;a class="external" href="https://"&amp;amp;amp;amp;gt;Online Banking Login&amp;amp;amp;amp;lt;/a&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;a class="external" href="https://"&amp;amp;amp;amp;gt;Online Banking Login&amp;amp;amp;amp;lt;/a&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;a class="external" href="https://"&amp;amp;amp;amp;gt;Online Banking Login&amp;amp;amp;amp;lt;/a&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;a class="external" href="https://"&amp;amp;amp;amp;gt;Online Banking Login&amp;amp;amp;amp;lt;/a&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;a class="external" href="https://"&amp;amp;amp;amp;gt;Online Banking Login&amp;amp;amp;amp;lt;/a&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;a class="external" href="https://"&amp;amp;amp;amp;gt;Online Banking Login&amp;amp;amp;amp;lt;/a&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;a class="external" href="https://"&amp;amp;amp;amp;gt;Online Banking Login&amp;amp;amp;amp;lt;/a&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;a class="external" href="https://"&amp;amp;amp;amp;gt;Online Banking Login&amp;amp;amp;amp;lt;/a&amp;amp;amp;amp;gt; Download Acrobat Reader Helpful Links Calculators Site Map Lost/Stolen Mastercard Checkcards: 1-800-500-1044 Main Office: (606) 666-7575 Beattyville Branch: (606) 464-9200 24-Hour On-Call Banking: (606) 666- 2265 © Copyright 2018 Citizens Bank & Trust Co. 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