Privacy Policy Got it! Español Text size AAA MENU Member FAQs Learn more about your coverage and options with HealthSun. HealthSun Plans and Coverage Whom do I call when I have a billing question? How do I get care during a disaster? What if I have a medical emergency while traveling outside the service area? What to do if you have a medical emergency or urgent need for care? What to do if it is not a medical emergency? How do I end my plan membership? How can I disenroll? How can I get Extra Help with my Medicare costs? Medicare and Fraud How do I protect myself from fraud? Where can I get more information on Medicare? Multi-language Interpreter Services Does HealthSun offer Multi-language Interpreter Services? Have questions? We’re here for you. Call: 1.877.336.2069 TTY: 711 or write: info@healthsun.com For more options and for hours of operation, visit our Contact page HealthSun Health Plans is an HMO plan with a Medicare Contract and a Medicaid contract with the State of Florida Agency for Health Care Administration. Enrollment in HealthSun Health Plans depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system. Star rating is for contract years 2018, 2019, 2020, 2021, and 2022. HealthSun complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-336-2069. (TTY: 1-877-206-0500). ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-877-336-2069. (TTY: 1-877-206-0500). Do you need to file a complaint? File your complaint online via CMS by submitting the Medicare Complaint Form. Should you need to file a complaint with Medicare you may do so by calling CMS at 1-800-Medicare. Report suspected instances of FWA or any other non-compliance activity. For your convenience, you can call our Compliance Hotline at 1-844-420-0080 (USA and Canada only) available 24 hours a day and 7 days a week provided by LightHouse Services. Para español llama al 1-800-216-1288 (Si usted esta llamando desde México marque el 1-800-681-5340). You can also email issues to reports@lighthouse-services.com or fax to 215-689-3885 (must include the company name on the email and fax). Fraud Awareness Notice of Non-discrimination Notice of Privacy Practices Privacy Policy