Personal Businesses Healthcare providers Health & Wellbeing News About us Help Contact My WPA Homepage About us About us Find out more about who we are and our commitment to providing the very best service to you. Just health insurance. No distractions. We provide access to the sort of healthcare that we want for ourselves and our families. We’ve been helping our members as a not-for-profit organisation since 1901. That’s quite a while now and, because we're good at it, that’s all we do. Just health insurance. No distractions. By partnering with like-minded individuals and companies, we offer groundbreaking personal and business health insurance policies that have truly revolutionised healthcare in the UK. From funding cancer drugs not readily available on the NHS, the first benefit of its kind, to being recognised by the World Health Organisation as leading in the development of new policies that reduce costs for our members. View all our awards Corporate governance As a not-for-profit company, committed to transparency in all that we do, we recognise the importance of sharing details of our company reports and structures. Find out more about our leaders, values, culture and governance. Corporate governance Customer service excellence Review our claim service If you need to make a claim, you expect your insurance provider to be there for you. When you buy our health insurance, you buy our promise that we’ll deliver. After you’ve made a claim we’ll invite you to rate the service you received from us during the process. Members rate our claim service as excellent, with an average rating of 4.8 out of 5. * Data recorded between 1st July 2020 and 30th June 2021. 6,482 responses received. Member reviews A personal commitment to customer service excellence from staff who are trained first and foremost to listen – and most of all, to care. Purpose and principles We're not hampered by the demands of shareholders motivated to make a profit, meaning we're free to act differently from the rest. We focus on the service we provide to our members. We're all trained first and foremost to listen. To ask questions with empathy, respect and understanding. To give the best advice. To never rush. To care. This focus on customer service has seen us settle some £0.8bn in claims in the last ten years, with only 9 FOS adjudications against us. We are one of the few insurers to volunteer details of ombudsman complaints against us. Find out more about our complaints procedure Consultants' opinion of WPA When it comes to treatment we prioritise clinical best practice over commerciality. All of our members are free to choose when, where and who provides them with treatment. Perhaps that is why 62% of consultants surveyed by Populus in an independent survey would commend WPA – twice as many as our nearest competitor. Find out more Our environmental commitment Recognising our responsibility for the immediate and long-term impacts our activities may have on the environment. Find out more about our environmental projects and what we are doing to reduce our carbon footprint. Find out more International standard accreditations On an annual basis we are independently audited by the BSI certification body for the following internationally recognised standards: Quality Management: ISO 9001:2015 The internationally recognised Standard for Quality Management systems placing emphasis on achieving customer satisfaction and continual improvement. Business Continuity Management: ISO 22301:2012 A management system to restore our ability to supply critical services to an agreed level following a disruption to service. Environmental Management: ISO 14001:2015 The internationally recognised Standard for Environmental Management systems - one of the highest benchmarks in environmental management and best practice. Information Security Management: ISO 27001:2013 The benchmark for protecting valuable and sensitive customer information. The WPA Charitable and Benevolent Foundations The WPA Benevolent Foundation fulfils WPA's second constitutional objective and has a clear remit: to promote good health in young people across the UK. The WPA Charitable Foundation provides assistance with transport costs to and from hospital for families based in the South West in financial distress with profoundly ill children. Supporting good causes Help & advice We'll help you find the answers you need Help & support Contact us Privacy & legal Cookie settings Intermediaries Good causes Complaints Careers ©2021 WPA, Registered in England and Wales No 475557. Your choice regarding cookies on this site We use cookies to give you the best online experience. Please let us know if you agree to all of these cookies. I AgreeI Do Not AgreeSettings