QBE European Operations Site Search Site Search Country Toggle Country List QBE Site Logo CONTACT US Important News for our QBE Customers & Partners - COVID-19 Home About Us COVID-19 QBE understands that our customers will naturally be concerned about the spread of coronavirus (COVID-19) and the impact that this is having on their business. Linkedin icon Facebook icon Twitter icon Printer icon Email icon Like them, QBE is monitoring the developing situation closely and we are committed to supporting our customers during this uncertain period. We have robust business continuity management plans in each of our locations and these have been enacted to ensure we can provide continuous service to our customers during this time. QBE is otherwise operating on a business as usual basis. Our employees are contactable by the usual means, and our switchboard remains operational. Any notifications should be presented, in the normal way, to your usual QBE claims contact. Resilience in the face of Covid-19 COVID-19 is having a profound impact on people and many businesses. We’re covering the pandemic from as many risk angles as possible as part of The Resilience Series, adding to our growing suite of practical advice and guidance every week. Find out more FCA Business interruption insurance test case In June 2020, QBE UK Limited agreed to support the Financial Conduct Authority in order to resolve certain perceived contractual uncertainties in selected non-damage business interruption insurance policies and their application in light of the national Covid-19 pandemic in the UK. QBE participated in a Test Case to expedite a court ruling on the interpretation of those sample industry policy wordings, initially in the High Court and subsequently through a leapfrog appeal to the Supreme Court. Update: The Supreme Court released its judgment on 15th January 2021. A copy of the judgement can be found at https://www.supremecourt.uk/cases/docs/uksc-2020-0177-judgment.pdf. We are acutely aware that many of our customers have and continue to face an extremely concerning time and will be concerned to know the impact of the Supreme Court’s findings on their claim or complaint. With this in mind, we are working to consider the findings of the Supreme Court and will contact all policyholders regarding its impact on your claim or complaint as quickly as possible. In the meantime, please refer to our Frequently Asked Questions below. We also continue to work with our broker partners and agents to support our customers during this uncertain period and beyond. Frequently asked questions on the FCA test case: What is the purpose of the FCA’s test case? Why is QBE a party in the test case? What happened during the test case? What is the outcome of the test case? When will I know the final outcome regarding my claim or complaint? Following final judgment in the test case, what if I disagree with QBE's final decision on my claim? Where is there more information about the FCA’s test case? Further information: For information on the likely timetable of the test case and regular updates visit the FCA website: https://www.fca.org.uk/firms/business-interruption-insurance#revisions Policyholders may wish to subscribe for email updates from the FCA via their webpage: https://www.fca.org.uk/sign-business-interruption-bi-insurance-email-updates Financial Ombudsman Service materials concerning business interruption insurance can be found here: https://www.financial-ombudsman.org.uk/corporate/correspondence Latest communications FAQs (22nd February 2021) Temporary Removal of Property (7th April 2020) Unoccupied buildings approach (26th March 2020) Important news for ROI Customers and Partners ROI At QBE, we understand that our customers will naturally be concerned about Covid-19 and the impact that this is having on their business. We continually monitor the situation and are committed to supporting our customers during this uncertain period. Since the emergence of the Covid-19 pandemic in Ireland, there has been perceived contractual uncertainties in respect of some non-damage business interruption insurance policies. As a result of a few Court cases, greater clarity has been achieved. We are now working to consider the implications for our customers and will be contacting all impacted customers as soon as possible. In the meantime, please refer to our Frequently Asked Questions below. My business has sustained losses as a result of Covid-19, does my business interruption insurance cover these losses? What is the impact on QBE’s ROI policyholders of the Irish High Court cases of Hyper Trust and others against insurer, FBD? What is the impact of the UK’s FCA Test Case on QBE’s ROI policyholders? QBE have declined my claim. Will it now be reviewed again? I have made a complaint and received a Final response from QBE. Will that be reviewed again? My business has been interrupted and I am yet to make a claim. What should I do? Further information To view the Irish High Court judgments: https://www.courts.ie/acc/alfresco/8bfaa5dd-3ea3-4580-979f-0dfb2d8243be/2021_IEHC_78.pdf/pdf#view=fitH To view the Supreme Court judgment in the FCA test case: https://www.supremecourt.uk/cases/docs/uksc-2020-0177-judgment.pdf Link to details of the FCA case: https://qbeeurope.com/about-us/covid-19/ Link to Financial Services and Pensions Ombudsman: https://www.fspo.ie/ To read more about the Central Bank’s response to Covid-19: https://www.centralbank.ie/consumer-hub/covid-19 QBE Footer Logo Social Twitter Icon Twitter Link Social Linkedin Icon Linkedin Link About Us About us QBE at Lloyd's Sustainability UK Europe International Markets Products View all products Commercial Combined Cyber Employers’ Liability General Liability Motor Fleet Multinational Professional Indemnity Property SME Insurance Sectors View all sectors Automotive Construction Education Financial Institutions Healthcare Manufacturing Oil & Gas Professional Services Real Estate Technology, Media & Telecoms Transport & Logistics Utilities Services Risk Solutions Claims Rehabilitation Subscribe to publications Contact Us Contact us News Events Blog Reports Press Releases Document Library Modern Slavery Act Transparency Statement Tax Strategy 2021 Board Diversity Policy QBE Gender Pay Gap Report 2020 Privacy Policy | Cookie Policy | Regulatory Statement | Website Terms & Conditions | Responsible Disclosure Statement © Copyright 2021 QBE European Operations plc. 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