Privacy Policy & Cookie Statement We are committed to safeguard the privacy of - the visitors of our Sentia’s websites - our customers using Sentia’s services This privacy policy applies where Sentia acts as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data. Sentia uses cookies solely for analytical purposes, as these non-privacy intrusive cookies does not reveal the identity of the websites visitors, we will not bother our visitors with cookies disclaimers or approvals. In this notice, "we", "us" and "our" refer to Sentia. How does sentia use your personal data In this section we determine: - the general categories of personal data that we may process; - the source and specific categories of that data in case personal data was not obtain directly from you; - the purposes for which we may process personal data; - the legal bases of the processing. Usage Data: We may process data about the use of Sentia’s commercial websites, portals and services. The Usage Data may include your source IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, log information generated by your consumed services as well as any interaction highlights between you and Sentia. This usage data may be processed for the purposes of analysing the use of the Sentia websites, portals and services. The legal basis for this processing is Sentia’s legitimate interests in ensuring network and information security of our commercial websites, portals and services. Marketing Data: We may process information that you provide to us for the purpose of subscribing to our email newsletters or asking commercial information. This marketing data may be processed for the purposes of sending you newsletters or other direct marketing communication. The legal basis for this processing is consent, which can be retracted by the use of an opt-out procedure. Applicant Data: We may process information you provide to us for the purpose of applying to a job vacancy. The applicant data may be processed for the purposes of providing any generic information in regards to Sentia and to qualify you as a suitable candidate.The legal basis for this processing is twofold: - consent based on the conduct of submitting a résumé - Sentia’s legitimate interest of retaining a history of previous applications by you Enquiry Data: We may process information contained in any request for proposal you submit to us regarding services. The enquiry data may be processed for the purposes of providing any commercial or generic information in regards to our services. The legal basis for this processing is twofold: - consent based on the conduct of submitting a request - the legal requirement to retain proposal documents for a pre-defined amount of time (article III.86 of Wetboek van economisch recht / Code de droit économique) Account data: We may process your account data. The account data may include your name, contact details, address details and ordered services. The source of the account data is you, your employer or any other user with administrative access to your portal. The account data may be processed to provide our services and to communicate with you.The legal basis for this processing is twofold: - the performance of a service agreement between you or your employer and Sentia and/or taking steps, at your request, to enter into such an agreement. - Sentia’s legitimate interest of identifying you as a former customer to optimize new commercial communications Service Data: We may process your personal data that are provided in the course of the use of our services. The service data may include request fulfillment, incident management, problem management, change management, complain management and satisfaction surveys. The source of the service data is you, your employer or any other user with administrative access to your portal. The service data may be processed for the purposes of operating our services.The legal basis for this processing is twofold: - the performance of a service agreement between you or your employer and Sentia and/or taking steps, at your request, to enter into such an agreement - Sentia’s legal obligation to store financial data for a minimum amount of time (article 60 of Wetboek van de belasting over de toegevoegde waarde / Code de la taxe sur la valeur ajoutée). Financial Data: We may process information relating to financial transactions in regards to services offered by Sentia. The financial data may include your or your employer’s contact and address, financial, billing and transaction details. The financial data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions.The legal basis for this processing is twofold: - the performance of a service agreement between you or your employer and Sentia and/or taking steps, at your request, to enter into such an agreement - Sentia’s legal obligation to store financial data for a minimum amount of time (article 60 of Wetboek van de belasting over de toegevoegde waarde / Code de la taxe sur la valeur ajoutée). Recipients of your personal data We may disclose any personal data to any member of our group of companies (this means our subsidiaries, our holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this notice. We may disclose your account data and financial data to our external law firm, insofar as reasonably required for the purposes of managing contractual risks, obtaining professional advice, or the defense of legal claims. We may disclose your account data and financial data to the appointed company auditor to support our annual audit obligation. We may use a third party SaaS provider so support our Customer Relationship Management. In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. International transfers of your personal data This section provides information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). Account Data is partially processed by a third party SaaS tool which is situated in the United States. The European Commission has made an adequacy decision with respect to the data protection laws of certain non-EU countries. In this regards, transfers to the United States will be protected by appropriate safeguards, namely the use of the EU-US Privacy Shield framework Retaining and deleting personal data This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain personal data as follows: Usage Data will be retained for a period of 1 year. Enquiry Data e.g. quotes, offers,… will be retained for a minimum period of 3 years following January 1st of the next year Financial Data will be retained for a minimum period of 7 years following January 1st of the next year, and for a maximum period of 10 years. Service Data will be retained for 7 year after the termination of the service agreement, following January 1st of the next year. After that period the service data will be either deleted or anonymized. Account Data will be retained for a maximum of 7 year after the termination of the service agreement, following January 1st of the next year. After that period the service data will be deleted or anonymized or earlier when you object to the processing. In some cases, it is not possible for Sentia to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: Applicant Data retention will be based on the option to object to this processing. Marketing Data retention will be based on the option to opt-out. Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject. Amendments Sentia may update this notice by publishing a new version on our website. You should check this page occasionally to ensure you are satisfied with any changes to this notice. Your rights In this section, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Your principal rights under data protection law are: - the right to access; - the right to rectification; - the right to erasure - the right to object to processing; - the right to data portability; - the right to withdraw consent. You have the right to confirmation as to whether or not we process your personal data and, where we do. You have the right to access your personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. We will supply to you a copy of your personal data, however we may withhold personal information that you request to the extent permitted by law . The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. If you are a consumer of Sentia’s services, you can access your account data, service data and financial data by visiting https://my.be.sentia.com. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. In some circumstances, you have the right to the erasure of your personal data without undue delay. Those circumstances include: you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary for compliance with a legal obligation or for the exercise or defence of legal claims. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is the purpose of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the exercise or defense of legal claims. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. To the extent that the legal basis for our processing of your personal data is: - consent; or - that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and - such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. You may exercise any of your rights in relation to your personal data by written notice to us on data.privacy AT be.sentia.com. Cookies Through our websites analytical cookies are placed and cookies related to social media options. Analytical cookies Analytical cookies record how visitors use our websites. With this information, the use of our websites can be analyzed and statistics can be generated. This way we can understand our visitors better and with that knowledge we can improve the sites. For this purpose, we use the Google Analytics service. In that context analytical cookies can be placed on our websites by of the provider of this service: Google Inc. Social media cookies on our blog websites To offer the visitors of our blog websites the opportunity to share content, we have placed social media buttons on these websites. The cookies related to social media are not placed nor read by us, but by the relevant social media provider. We have limited knowledge and no control over these cookies. We therefore accept no responsibility or liability for these social media cookies or how those particular social media providers engage with the collected information. Refusal and disposal of cookies You can set up your browser so that no cookies are stored at all, or that you allow or refuse any cookie, or that all cookies are deleted when you exit your browser. Cookies are placed on each computer you use for visiting websites. If you no longer want to receive cookies, you should change the settings on all computers that you use. Privacy office Our data protection team can be contacted on: Sentia Netherlands B.V. Einsteinbaan 4 3439 NJ Nieuwegein The Netherlands We use cookies to personalize your consent and advertisements, to provide social media features, and to analyze our website traffic. We also share information about your use of our site with our social media, advertising and analytics partners. These partners may independently combine this data with other information that you provide to them or that they have collected based on your use of their services. By clicking 'accept and continue' you agree to the use of all cookies as described in our Cookie Statement. Not allowing personalization via cookies does not affect the operation of our website. Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent. Your consent applies to the following domains: resources.sentia.com, sentia.com Your current state: Deny. Change your consent Cookie declaration last updated on 11/9/21 by Cookiebot: Necessary (19) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Name Provider Purpose Expiry Type __cf_bm Hubspot This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP Cookie __cfruid resources.sentia.com This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. Session HTTP Cookie __sharethis_cookie_test__ Sharethis This cookie determines whether the browser accepts cookies. Session HTTP Cookie _ga [x2] Google Tag Manager Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie _gat [x2] Google Used by Google Analytics to throttle request rate 1 day HTTP Cookie _gid [x2] Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie ARRAffinity www.ymor.com Used to distribute traffic to the website on several servers in order to optimise response times. Session HTTP Cookie ARRAffinitySameSite www.ymor.com Used to distribute traffic to the website on several servers in order to optimise response times. Session HTTP Cookie ASP.NET_SessionId sentia.com Preserves the visitor's session state across page requests. Session HTTP Cookie CONSENT YouTube Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 2 years HTTP Cookie CookieConsent [x2] Cookiebot Stores the user's cookie consent state for the current domain 1 year HTTP Cookie li_gc LinkedIn Stores the user's cookie consent state for the current domain 2 years HTTP Cookie rc::a Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage rc::b Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage rc::c Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage Preferences (4) Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Name Provider Purpose Expiry Type CookieConsentBulkSetting-# Cookiebot Enables cookie consent across multiple websites Persistent HTML Local Storage lang [x2] LinkedIn Remembers the user's selected language version of a website Session HTTP Cookie vidyardSettings Vidyard Used to determine the optimal video quality based on the visitor's device and network settings. Persistent HTML Local Storage Statistics (9) Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Name Provider Purpose Expiry Type _ga_# Google Tag Manager Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years HTTP Cookie AnalyticsSyncHistory LinkedIn Used in connection with data-synchronization with third-party analysis service. 29 days HTTP Cookie collect Google Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel Tracker hs_ab_test resources.sentia.com This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site. Session HTTP Cookie loglevel Vidyard Collects data on visitor interaction with the website's video-content - This data is used to make the website's video-content more relevant towards the visitor. Persistent HTML Local Storage sn_global_countdown_last_reset_timestamp [x2] Google Tag Manager Sets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website. Persistent HTML Local Storage SNS [x2] Sleeknote Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTTP Cookie Marketing (38) Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Name Provider Purpose Expiry Type __hssc js.hs-banner.com Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. 1 day HTTP Cookie __hssrc js.hs-banner.com Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Session HTTP Cookie __hstc js.hs-banner.com Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. 1 year HTTP Cookie __ptq.gif Hubspot Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Session Pixel Tracker _fbp Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie _GRECAPTCHA Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 179 days HTTP Cookie _lfa resources.sentia.com Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. 2 years HTML Local Storage _lfa sc.lfeeder.com Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. 2 years HTTP Cookie _lfa_expiry [x2] sc.lfeeder.com Contains the expiry-date for the cookie with corresponding name. Persistent HTML Local Storage _sn_a [x2] Sleeknote Implements pop-up advertisement on the website. 1 year HTTP Cookie _sn_m [x2] Sleeknote Implements pop-up advertisement on the website. 1 year HTTP Cookie _sn_n [x2] Sleeknote Implements pop-up advertisement on the website. 1 year HTTP Cookie ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel Tracker bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie embed/v3/counters.gif Hubspot Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products. Session Pixel Tracker fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie https://analytics.sleeknote.com/ Sleeknote Used in context with pop-up advertisement-content on the website. The cookie determines which ads the visitor should be shown, as well as ensuring that the same ads does not get shown more than intended. Session Pixel Tracker https://tr.lfeeder.com/ Leadfeeder Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. Session Pixel Tracker hubspotutk js.hs-banner.com Keeps track of a visitor's identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts. 1 year HTTP Cookie lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP Cookie tr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Pixel Tracker UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 29 days HTTP Cookie VISITOR_INFO1_LIVE YouTube Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie yt.innertube::nextId YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage yt.innertube::requests YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage yt-remote-cast-available YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-cast-installed YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-connected-devices YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage yt-remote-device-id YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage yt-remote-fast-check-period YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-session-app YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-session-name YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage Unclassified (10) Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. 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