error Save to outlook Report to a friend Home Who we are Our services Where we are Contacts OUR SERVICES Home care for the elderly Protected resignation Fragile Elderly Day Center Tele-assistance and Tele-assistance service Disabled Home Assistance Minor Educational Service Neutral Space GIL Project - Integrated Work Group Educational Play Center School Recreation Center Support for Marginality Home Care Premium 2012 QUALITY IN OUR SERVICES The concept of Quality is an integral part of the strategy of each company, with reference to the provision of a service, the factors that contribute to the evaluation of quality are represented by the set of characteristics, designed to satisfy the expectations of customers, understood as entities public or customers. To guarantee a service that meets objective quality standards, the FAI Cooperative has established and implements a Quality Management System, based on the EN ISO 9001: 2008 standard. Certification issued by the certification body Dasa-Ragister SpA All this has led us to develop a set of quality indicators and tools for evaluating the same, which are an integral part of the management procedures of the services we provide. The Quality System of the FAI Cooperative is based on the MCQ (Continuous Quality Improvement) method and systematically evaluates the quality levels achieved, through factors and indicators capable of monitoring: technical quality (appropriateness of interventions), efficiency (good management) and perceived quality (aspects of acceptability / satisfaction), promoting improvement actions with the contribution of all those involved in providing the service. The System provides for the creation and management of forms developed specifically for each service, aimed at managing the Service of information regarding knowledge and evaluation of the customer / user of the staff. OUR MISSION I Servizi socio sanitari ed educativi, proposti dalla Cooperativa Sociale F.A.I., vengono erogati nell’interesse generale della comunità, mirando alla rivalutazione dell’essere umano e ad una più attenta integrazione sociale. Il FOCUS della nostra azione, da sempre, si concentra sull’importanza della PERSONA, che viene posta al CENTRO del proprio progetto, favorendo la creazione di significative relazioni, fondamentali per un’adeguata prevenzione e recupero psico fisico dell’individuo. La F.A.I., ispirandosi ai principi della mutualità e solidarietà sociale del Movimento Cooperativo mondiale, opera, da oltre trenta anni, anche in collaborazione con Enti Pubblici, al fine di: Proporre modelli di intervento specifici ed innovativi, pensati ed attuati nell’interesse del cittadino/utente (anziano, bambino o adulto); Improve the quality of life, through the provision of periodic or prolonged emergency services and home assistance to individuals and families; Manage and offer assistance and babysitting services to children, in home or socialized form, taking care of their health, hygiene, safety, sharing the pedagogical and educational responsibilities of the parents. FAI SOCIAL COOPERATIVE | Via Stamira 24 - 00162 Rome (RM) - Tel. 06 7092327 - Tel. 06 8173718 Fax. 06 44249173 | info@coopfairoma.com | PI 01150561007 | Legal notices Powered by Pagine Gialle - Visual Site²