Try for free Field Service Overview Features By Role By Industry Pricing Why Buy? Resources Click is now part of Salesforce Field Service. Need support on legacy Click Field Service Edge? Bookmark this portal for easy access. Support Need support on legacy Click Field Service Edge? Bookmark this portal for easy access. READ MORE Partner Community Whether you’re an old or new partner for Click, log into the community to get additional support. LOG IN Salesforce Field Service With the combined capabilities of Salesforce Field Service Lightning and ClickSoftware, Salesforce will lead the way to the future of field service management. READ MORE ClickSoftware Legal & Compliance Find links to important ClickSoftware documents, including our terms of service and security policies. READ MORE Get Salesforce Field Service that's built on the world's #1 CRM. See what’s new with Salesforce Field Service. Do more with less by using optimization tools that build trusted support in the field. Reduce costs, increase efficiency, and schedule seamlessly, all on the #1 CRM. WATCH DEMO Elevate every Field Service experience. Salesforce Field Service helps you: Resolve field service calls faster Boost employee productivity in the field Automate appointment scheduling Manage agents, dispatchers, and techs Get real-time visibility into all operations Optimize mobile workforce allocation Enable mobile workers to get the job done right Keep customers updated at every step Deliver real-time, visual support SEE HOW IT WORKS 2021 Gartner Report 2021 Gartner Magic Quadrant for Field Service Management GET THE REPORT Build confidence with data-driven investment decisions. Learn about the Field Service Business Value Discovery Tool. WATCH DEMO Deliver better service everywhere — from the field to the contact center — using the Salesforce Platform. Add apps and integrations to personalize the Salesforce Platform. Deliver consistent support across every channel with Service Cloud. Harness AI and image recognition with Einstein Vision to increase first-time resolution. Predict maintenance and service needs using your IoT device data. Optimize your onsite operations in real time using Service Analytics. Customize Salesforce to work the way you work. EXPLORE APPS AND INTEGRATIONS Learn how these companies are delivering better Field Service experiences with Salesforce. KONE escalators and elevators keep people on the move with Salesforce. “With Salesforce, we can make our field services more proactive, [helping] us better understand our customers’ needs.” MICHAEL WILLIAMS, HEAD OF SERVICE FIELD SOLUTIONS DEVELOPMENT Coherent uses Field Service to increase its first-time response. “With Field Service, our technicians spend more time serving the customer than managing the system.” RON ZIELINSKI, VP OF GLOBAL SERVICE Lippert gets the right tools to the right mobile employee at the right time. “Leveraging the Salesforce Platform, we can focus on our customers rather than data entry points, and deliver a greater service experience.” NICOLE SULT, DIRECTOR OF CUSTOMER SERVICE Technical Resources View our Field Service datasheet. Take our free "Getting Started” learning path. Read our latest software release notes. Help and Support Read our software documentation. Check out our Field Service community. Get certified to deploy Field Service. Articles and E-Books What is Field Service Management? Read the Nucleus ROI study. Read the Forrester TEI report. Learn the Field Service Business Value Discovery Tool GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner Magic Quadrant for Field Service Management, Jim Robinson, Michael Maoz, Jason Wong, 27 September 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Transform your field operations with the #1 service platform. If you’re looking for a complete solution to manage your onsite support, talk to one of our specialists today. CONTACT US OR CALL 1-844-463-0828 Customer Service Software & Customer Support by Service Cloud Sales Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. Sales Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management. Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level. READ MORE ABOUT CUSTOMER SERVICE WORLDWIDE © Copyright 2021 Salesforce.com, inc. All rights reserved. Various trademarks held by their respective owners. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States Legal Terms of Service Privacy Information Responsible Disclosure Trust Contact Cookie Preferences LET'S CHAT LET'S CHAT We use cookies to make your interactions with our website more meaningful. They help us better understand how our websites are used, so we can tailor content for you. For more information about the different cookies we are using, read the Privacy Statement. To change your cookie settings and preferences, click the Cookie Consent Manager button. REJECT ALL COOKIES ACCEPT ALL COOKIES COOKIE CONSENT MANAGER