My account My home Repairs and maintenance Help and guidance My community Find a home Contact and services OpenSearch Home About us Clarion Housing policies Clarion Housing policies Find all the policies you might need during your time as a Clarion resident. Complaints Policy We aim to provide the best possible service but sometimes we can make mistakes or circumstances beyond our control affect our service. You can help us put things right by letting us know where our service falls down and how we can improve it. Download: Complaints Policy (pdf) Read about our complaint handling code self-assessment Tenancy Policy This sets out our range of tenancies. It applies to all our rented accommodation, including social and affordable rent, Rent4Less, intermediate rent, retirement, supported, key worker and temporary housing. It doesn’t apply to market rent, shared ownership and properties for outright sale. Download: Tenancy Policy (pdf) Allocations Policy This sets out how we allocate homes fairly and transparently, as well as the eligibility and affordability criteria that apply to all tenants and applicants, including those nominated by local authorities. Download: Allocations Policy (pdf) Starter Tenancy Policy This explains our approach to reviewing probationary periods or starter tenancies and sets out the circumstances in which we may extend or terminate a tenancy. Download: Starter Tenancy Policy (pdf) End of Fixed-Term Tenancy Policy This sets out the circumstances in which we offer another tenancy at the end of a fixed-term tenancy in social and affordable rent housing, and our commitments for providing housing options advice and assistance. Download: End of Fixed-Term Tenancy Policy (pdf) Tenancy Management Policy This provides a framework for managing the enforcement of tenancy terms and conditions and sets out how we work with vulnerable tenants having difficulty maintaining their tenancy conditions. Download: Tenancy Management Policy (pdf) Tenancy Fraud Policy This sets out how we work to prevent and tackle tenancy fraud, and how we ensure our homes are available to those who need them. Download: Tenancy Fraud Policy (pdf) Temporary Absence and Abandonment Policy This details how we manage a property that has been abandoned or from which the tenant is temporarily absent. It applies to all our rented housing, with the exception of market rented and shared ownership properties. Download: Temporary Absence and Abandonment Policy (pdf) Succession Policy This sets out what happens when a tenant dies and an eligible partner, qualifying family member or joint tenant wants to take over the tenancy. Download: Succession Policy (pdf) Mutual Exchange Policy This sets out circumstances in which tenants can swap homes. It applies to tenants with secure, assured, or assured shorthold tenancies in self-contained, social or affordable homes. Download: Mutual Exchange Policy (pdf) Vulnerable Residents Policy This sets out our approach to helping vulnerable residents access the services they need. Download: Vulnerable Residents Policy (pdf) Antisocial Behaviour Policy This explains our role in helping to tackle antisocial behaviour, harassment and hate crime. Download: Antisocial Behaviour Policy (pdf) Neighbourhood Management Policy This details our approach to managing neighbourhoods, how we involve local residents in neighbourhood planning and improvements, and how we use partnership with other agencies to ensure neighbourhoods are safe, attractive and well maintained. Download: Neighbourhood Management Policy (pdf) About us All about Clarion, the UK's biggest housing association. Find out more Contact us Find out quick and easy ways to get in touch with us. Find out more Help and guidance Get help with skills, training, finances and more. Find out more My home How to manage your home, from moving in to making payments. Find out more About us Contact us Service status Clarion Housing policies Our social media Facebook Twitter Clarion Housing Instagram Clarion Housing Group YouTube channel Our group sites Clarion Housing Group website Latimer Homes property development Grange Property Management Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s 15 largest housing associations). VAT no 675646394. Clarion Housing Association Limited’s registered office is at Level 6, 6 More London Place, Tooley Street, London SE1 2DA. 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