0330 122 2020 HOME WHO WE HELP COURSES ABOUT US ACADEMIES BLOG CONTACT US Our Commitment to you At The Training Room each of our students is important to us, and we believe you have the right to a fair, swift and courteous service at all times. We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner. The Training Room Complaints Procedure Contact us in the following ways: Email: customerservices@thetrainingroom.com Phone: 01202 313 560 Post: Customer Service Team, Second Floor Waterloo House, Fleets Corner, Waterloo Road, Poole, Dorset, BH17 0HL We will acknowledge your complaint promptly. We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update. We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response. If more than 8 weeks from the date of your complaint has passed and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you have a right to contact the Financial Ombudsman Service or Citizens Advice Bureau. Financial Ombudsman Service The Ombudsman offers a free, independent service where the customer and business cannot reach final resolution. They may require us to take practical action that may benefit you, offer an apology or explanation, and/or make a financial award. Their final decision is binding on us as a business, not you as the customer or complainant. You need to contact the Ombudsman within six months from the date of our final response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. The address of the Financial Ombudsman Service is: Financial Ombudsman Service Exchange Tower London E14 9SR Website: www.financial-ombudsman.org.uk Email: complaint.info@financial-ombudsman.org.uk Phone: 0800 023 4567 or 0300 123 9123 The Ombudsman may not be able to consider your complaint if: What you complained about happened more than six years ago, You’re complaining more than three years after you realised (or should have realised) that there was a problem, You’re not complaining about the selling or performance of a financial product (for example a loan). If your complaint does not relate to a financial product but you remain unhappy with the outcome, you may wish to consider contacting the Citizens Advice consumer service. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06. Find out more about our student’s experiences here: See all reviews 29/09/21 Great service From start to finish everyone was very helpful. They made me feel confident I was doing the right thing. So friendly. Great service 22/09/21 Explained very well and now I cannot wait to get started. Steve Devine was very helpful and explained the course in great detail and what the end result would be with lots of support over the next 3 years. Deborah Joy Ling 22/09/21 Great Service, quick and efficient and such helpful and fast working staff. And have a great knowledge about the course I wanted to study. Kirsten Leonard © The Training Room. All rights reserved Registered in England and Wales. Company No: 05815801 VAT No: 179 042 985 Registered Office: Waterloo House, Fleets Corner, Waterloo Road, Poole, Dorset BH17 0HL The Training Room is authorised and regulated by the Financial Conduct Authority under reference number: 723720 We can help Send us your details and a friendly career assessor will contact you in the next 48 hours enquiries@thetrainingroom.com Course Sectors Health and Fitness IT Education and Teaching Events and Tourism Personal Training Courses Explore Our Story Contact Us Academies Employers Privacy Policy Terms of Use Complaints Procedure X4L Terms and Conditions Covid-19 Pandemic Response