MASZYNA GmbH Dosing systems Temperature control systems Cartridge systems Shop Downloads Contact refund policy The customer has the option of returning all articles from our current offer within 30 days without giving reasons and in this way to make use of our "money back guarantee", insofar as he is a consumer within the meaning of the §13 BGB is. This only applies to distance sales contracts in accordance with Section 312b of the German Civil Code (BGB). The goods must be returned to Thomann in proper condition, without any signs of use and free of third-party rights. Deadline is sufficient for the timely dispatch. When ordering shrink-wrapped or sealed products, the right of return only exists if the goods in question are sent back to us in the shrink-wrap or with an undamaged seal. The right of return can only be exercised by returning the goods, unless the goods cannot be sent as a package. The return period begins with the delivery of the goods to the customer. The right of return is completely excluded insofar as goods are made according to the customer's request. If the customer makes use of his return option, MASZYNA GmbH is entitled to demand an appropriate usage fee for the time the goods remain with the customer. Furthermore, the customer who makes use of his right of return has to compensate MASZYNA GmbH for the decrease in value or the value of the goods if the customer cannot properly return the goods because he is responsible for the deterioration, destruction or other impossibility Has. This does not apply if the deterioration of the goods is solely due to their inspection, as it would have been possible for you in a shop, for example. Incidentally, you can avoid the obligation to pay compensation by not using the goods like an owner and by refraining from anything that may impair their value. MASZYNA GmbH bears the costs of the return. It provides so-called “free-way vouchers” for this purpose. Please contact us by phone before returning. The return is to be sent to: MASZYNA GmbH Iltisweg 9 D-53842 Troisdorf Germany As part of the right of return (30 days money back), MASZYNA GmbH unfortunately cannot cover return costs from customers abroad. © MASZYNA GmbH 2014 - Iltisweg 9 - 53842 Troisdorf - Tel .: +49 (0) 2241 402936 - Fax .: +49 (0) 2241 405808 - E-Mail: info@maszyna.de Terms and Conditions Imprint References & Customer Login