ABOUT SOLUTIONS DISCOVER INDUSTRY NEWS INVESTOR RELATIONS CONTACT BLOG JOBS EN DE ES FR PL CN Agile. Secure. Reliable. We have designed our global technology platform to deliver agile, secure, reliable and cost-effective services to our clients by leveraging a cloud-first approach. We partner with best-in-class solution providers, complemented by our own proprietary technology solutions, to deliver a turnkey CX environment including CXaaS, Advanced Analytics, RPA/Automation, AI/Conversational AI, Ominchannel/Agent Assist and specialized tools like OLS – Majorel Lingua. CXaaS At Majorel, we define CXaaS as the creation of a holistic view of the customer experience. We develop the necessary tools that allow you to innovatively compete in the era of customer-centricity. We can support you with personalizing services at every touchpoint, robust omnichannel experiences, and online engagement for your customers. In order to effectively leverage your data, we offer you data integration and a single view of your customers across all channels. These are the key components of excellent CXaaS. Having these features, will not only assist you in delivering a more personalized CX, but also improve business performance by reducing down time (outages) and costs, streamlining your customer service, and giving you a competitive advantage through integrated omnichannel customer interaction. Omnichannel CX optimizes customer experience and satisfaction as well as opening additional opportunities for value add contact. Process Automation & RPA RPA is a software process that uses AI and machine learning to handle high-volume, repeatable tasks that in the past would normally be performed by humans. For the customer service world, this means that RPA offloads tasks such as back-office work that includes things like billing or claims processing. Our other features include: A consolidated customer view Deployment of frontend robots to replicate changes across multiple systems Robot processing of complex actions, guiding employees through processes, ensuring compliance, and reducing training time for newer employees Robots improve customer communication by raising alarms about urgent issues, reminders of customer contact, schedule follow-ups, and any necessary information Bots providing guidance to make sure that the process is followed as intended and validating data to ensure accuracy Our front office automation solutions lead to faster transactions and a substantial reduction in errors. Additionally, they improve compliance, and customer engagement, satisfaction and, ultimately, retention. This all translates into reduced costs and increased ROI. Analytics – Customer Service Analytics We gather and analyze different types of customer data and metrics which gives you actionable insights that allow you to assess your strategy and design better customer experiences. We combine your quantitative and qualitative data to obtain a holistic view of your customer experience to give you a better understanding of your clients’ needs and expectations of your product or service. Access to this analysis gives you the ability to predict the behavior of prospective clients based on previous customer actions. This in turn will assist you in being better prepared to assist them and improve customer loyalty and retention. Smart Engagement Smart Engagement has proven to be very effective in improving business performance and the bottom line. It involves using automated processes and technology to help prioritize tasks and make optimal business decisions. Our solutions include: Automated Interaction and Bots Omnibot solution for Voicebots and Chatbot Smart IVR Omni-language Solution (Majorel Lingua) Rapid implementation Translation of text in real time Most European and Asian languages In today’s world, the best customer retention strategy is one that includes personalized experiences and leverages AI and Machine Learning to improve customer engagement. Our AI solutions enhance and streamline customer interactions. This includes gaining a higher customer retention rate and increasing customer satisfaction. Tools like Majorel Lingua allows customer service to be centralized thus reducing costs and offering greater flexibility to enter new markets quickly. All these factors have a significant impact on the business performance, and your company’s bottom line and agility. Table of contents CXaaS Process Automation & RPA Analytics – Customer Service Analytics Smart Engagement Get in touch Recommend page Check out our latest insights Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more Practice-Tips: The Do’s and Don’ts of Online-Meetings Read more More insights We're global. So you can be close Book a site visit WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO. Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more WE BELIEVE IN INNOVATION. HERE’S THE LATEST WHAT'S NEW 2 December 2021 Majorel Enters Croatia and Further Extends Nearshore Capabilities Majorel announces that it has entered a new country – Croatia – further extending its nearshore delivery capabilities in the EMEA region. Read more 22 November 2021 Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey Majorel Group Luxembourg S.A. today announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş., one of Turkey's leading independent nearshore CX providers. The expected closing date for the transaction is December 31, 2021, subject to anti-trust approval, and will then be effective as of January 1, 2022. Read more Social Media Newsroom Majorel @majorel_global Twitter Logo Building effective and efficient bot dialogue should be a priority for quality customer service. Carlos Carvalho from junokai (a Majorel company) discusses best practices on @customerthink. Full article here: bit.ly/3DdNvrm Reply Retweet Like 3 Dec 2021 Majorel on Facebook “The capital city of Zagreb is an optimal place for Majorel because it has a spirit of entrepreneurship,” said Thomas Mackenbrock, CEO of Majorel. Our new site in Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. The new site is fully operational, with more than 100 team members already, to which we extend a warm welcome to the #oneMajorel team! Read more here https://bit.ly/3EmrhEQ Majorel Croatia 9 Majorel @majorel_global Twitter Logo We are further extending our nearshore delivery capabilities in the EMEA region. The new site in Zagreb, Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. Read more here bit.ly/3EmrhEQ #oneMajorel Reply Retweet Like 2 Dec 2021 Majorel @majorel_global Twitter Logo Majorel Romania is No. 1 Top Employer in the BPO & Services Industry and came in 7th place cross industries on a national level! Congratulation Majorel Romania team and happy Union Day to all Romanians! bit.ly/3p0Phab Reply Retweet Like 1 Dec 2021 Majorel on Facebook We are so happy to share with you on Romania's Great Union Day that Majorel Romania has ranked No. 1 Top Employers in Romania, within the BPO & Services Industry! Moreover, we are absolutely thrilled to see that we are top rated on a national level as well, proudly taking the 7th place cross industries. The ranking was offered by Undelucram.ro based on the opinion of +100k employees. The evaluation was based on career opportunities, salary package, management, free time versus office time, procedures and company values. Congratulation Majorel Romania team and happy Union Day to all Romanians! Read full article here: https://bit.ly/3p0Phab 1 WE SPEAK YOUR LANGUAGE. AND WE’D LOVE TO HEAR FROM YOU Please get in touch HOME JAK MOŻEMY POMÓC TECHNOLOGIES Driven to find a way. Investor Relations Jobs Contact Sitemap Legal notices Privacy policy