.nch-logo-st0{fill:#0079c1}.nch-logo-st1{fill:#0aa606} 847-618-1000 Make an Appointment Find a Location Find a Doctor Menu COVID-19 UPDATES TELEHEALTH Our top priority is keeping you safe and healthy—wherever you are. That’s why NCH Medical Group offices are now open virtually. With our telehealth program, you can contact your doctor or advanced practice provider and set up a virtual visit. You can talk with them on the phone and many can video chat as well. If you do need an in-person appointment, a variety of safety and social distancing measures have been put in place to make sure your experience is as safe as possible too. FIND YOUR PHYSICIAN LOGIN TO MYCHART SIGN UP FOR MYCHART HOW A VIRTUAL VISIT WORKS STEP 1 Call your doctor’s office to schedule an appointment like you regularly would. STEP 2 The office will let you know your telehealth options and help you prepare for your virtual visit. STEP 3 When it is time for your appointment, follow the instructions you received to talk with your doctor. CONDITIONS TREATED Common illnesses and various health conditions Follow-up on any new medications Stable or controlled medical conditions, like hypertension or diabetes Review of symptoms that may be related to COVID-19 to help determine next steps NOT TREATED Possibly life-threatening symptoms such as severe abdominal pain, chest pain, shortness of breath, acute confusion or stroke (these conditions require calling 911 any time, day or night) A hospital follow-up visit Unstable medical problems that require close monitoring, like uncontrolled hypertension Other situations may necessitate an in-person visit. If so, you can see the social distancing measures we’ve put in place here TELEHEALTH/VIRTUAL VISIT FAQS WHAT IS A TELEHEALTH OR VIRTUAL VISIT? WHAT IS THE DIFFERENCE BETWEEN AN AUDIO VIRTUAL VISIT AND A VIDEO VIRTUAL VISIT? TO HELP YOU GET STARTED WITH A VIDEO VIRTUAL VISIT, PLEASE REVIEW THESE INSTRUCTIONS: WHEN SHOULD I USE AN AUDIO OR VIDEO VIRTUAL VISIT? CAN I USE A VIDEO VIRTUAL VISIT IF I THINK I HAVE COVID-19? WHO CAN REQUEST A VIDEO VIRTUAL VISIT? HOW DO I CHECK IN FOR MY VIRTUAL VISIT APPOINTMENT? CAN MY VIRTUAL VISIT BE CANCELED? HOW DO I END A VIRTUAL VISIT? ARE VIRTUAL VISITS SAFE AND PRIVATE? ARE MY VIRTUAL VISITS SECURE? IS MY PERSONAL HEALTH INFORMATION SECURE? WHEN I TRY TO SIGN INTO MYCHART, THERE’S A PROBLEM WITH MY USERNAME OR PASSWORD. WHAT SHOULD I DO? I FORGOT MY MYCHART USERNAME. HOW DO I FIND IT? I FORGOT MY MYCHART PASSWORD. HOW DO I FIND IT? HOW DO I KNOW THE MYCHART MESSAGES I SEND ARE SECURE AND WILL ONLY BE SEEN BY MY CARE TEAM? WHAT IF I NEED ADDITIONAL MYCHART SUPPORT? GET NCH UPDATES VIA EMAIL Email Address For Medical Professionals For Physicians For Nurses For Employees Physician/Employee Login Donate Volunteer Gift Shop Wellness Center Health Encyclopedia About Careers Privacy Policy For Vendors Price Transparency © 2021 Northwest Community Healthcare. All rights reserved.