Log in to Update+ 01489 660 300 HOME ABOUT US PBA THE PROCESS CLIENT FEEDBACK FAQS ABOUT US The Claims Specialist with a difference The Fair Trade Practice is a market-leading Claims Management Company based on the south coast of Hampshire. We are a professional, diligent and ethical firm who engage our customers in a friendly, human way and are proud to be a leader in our industry. ETHICAL APPROACH We are proud to be an ethical company who do not cold call or bombard customers with constant communications. You won’t see us advertising on TV, radio or in print, and our UK-based customer service team are on hand to help answer any questions you may have throughout the process. We are also a founding member of the Alliance of Claims Companies. OUR SUCCESS The average amount received by our successful PPI clients is more than £3,300* and the average amount received by our successful PBA clients is £1,262**. We guide you through each step of the process from filling in the paperwork to logging the final complaint with the lender. Find out more about our clients' experiences with us in their own words by visiting our Client Feedback page. *As at December 2018 **As at May 2015 OUR APPROACH We have experienced success and growth due to our ethical approach in helping our clients check their finances. We are proud that our business model is led by recommendations from our satisfied clients as we have always opposed spam and unsolicited call practices. Our high level of transparency and an experienced approach sets us aside from our competitors: PPI We establish if PPI has been added without knowledge on any historical credit Where we identify PPI we discuss the grounds for possible mis-sale with the client We issue individually tailored mis-sale complaints to client's lenders Where a client doesn't agree with a lenders decision we take the case to the Financial Ombudsman Service (FOS) We keep clients informed throughout the process with a monthly status update email and access to their own personal online claims management tool We have a UK-based Customer Service Team to provide help and support PBA We discuss and document the context in which your packaged bank account was arranged If grounds for mis-sale are identified we will discuss these further and tailor our complaint to submit to your lender We keep clients informed throughout the process with a monthly status update email and access to their own personal online claims management tool We have a UK-based Customer Service Team to provide help and support OPENING HOURS BUILDING OPENING HOURS: MON TO THURS 9AM - 7PM FRI 9AM - 4PM SAT 9AM - 1PM CLAIMS HANDLING DEPARTMENT: MON TO THURS 9AM - 7PM FRI 9AM - 4PM SAT 9AM - 1PM CUSTOMER CONTACT CENTRE: MON TO THURS 9AM - 5.30PM FRI 9AM - 4PM CREDIT CONTROL TEAM: MON TO THURS 9AM - 5.30PM FRI 9AM - 4PM Gareth Morgan can't thank us enough for checking for PPI.... I cannot thank The Fair Trade Practice enough. Their excellent service won me £8,000 from a loan I completely forgot I took out in 2003!! They also won my brother £5,000. To top it off I've still got more going through. I've been so happy with the service I've recommended friends and family.. Ms Excell's success will help fulfill her dreams... Thank you for your efforts with getting a refund on my Packaged Bank Account. I will be happy to recommend my friend to The Fair Trade Practice. I was extremely pleased with the results. It means I am closer to fulfilling one of my bucket list dreams - an extended trip to South America - more easily. Mr Fawdington was overjoyed that he checked... I personally called all my lenders 12 months ago and was told I didn't have any PPI. When a friend recommended me to The Fair Trade Practice I was the most sceptical person you could ever meet as I had already tried. My claims handler explained the process to me and as I had nothing to lose I began the process with The Fair Trade Practice. Within 3 months I have received over £10,000 back from the creditors that have made my life difficult in the past. The money has changed our lives forever and we are now getting married. Without The Fair Trade Practice, I would still be in debt, and we never could have dreamed of getting married, so this really has made the world of difference. 95% Of our successful clients were unsure if they had PPI* £3,300 The average amount received by our successful PPI clients*. £9,663.56 Last weeks highest PPI offer. (w/end 14.11.21) *As at December 2018 THE FAIR TRADE PRACTICE 3 WHITTLE AVENUE FAREHAM PO15 5SH T 01489 660300 CONSUMERS Blog FAQs Glossary Lenders The process COVID-19 Risk Assessment THE FAIR TRADE PRACTICE About us Contact us Client feedback Complaints procedure Cancellation form Equal Pay Act 2017 TERMS AND CONDITIONS Cookies Privacy notice Recommend a friend scheme Social media and marketing policy Terms and conditions MAKE A PAYMENT The Protection Specialist Limited trading as The Fair Trade Practice – Claims Specialist, authorised and regulated by the Financial Conduct Authority. Authorisation number FRN831254. Company registration number 06969129. Registered office 3 Whittle Avenue, Fareham, PO15 5SH. We record all telephone calls for training and monitoring purposes. Website by Oyster Design and Marketing WE USE COOKIES ON THIS SITE TO ENHANCE YOUR USER EXPERIENCE By clicking any link on this page you are giving your consent for us to set cookies. OK, I agree Tell me more