This website uses cookies in order to give you as a visitor access to various functions and features. Learn about our privacy policy. Help links ABOUT QMATIC BECOME A QMATIC PARTNER CONTACT CHOOSE LANGUAGE Huvudnavigering Industries Customer Journey Management Solutions Products Meet Qmatic The Qmatic Blog Search KEEPING THE WORLD IN GO! Technology solutions and insight for a seamless, impactful customer journey PLAY VIDEO SCHEDULE DEMO CUSTOMER JOURNEY MANAGEMENT Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences. QUEUE MANAGEMENT SYSTEMS Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues. ONLINE AND MOBILE APPOINTMENT SYSTEM Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand. MOBILE QUEUING Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity. EMPLOYEE APPS Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world. DIGITAL SIGNAGE Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface. CUSTOMER FEEDBACK Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization. BUSINESS INTELLIGENCE AND INSIGHTS Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights. Solutions for your industry FINANCIAL PUBLIC HEALTHCARE RETAIL Companies That Use Qmatic Have The Proof 32% Staff productivity improvement A leading retail bank 51% Faster patient turnaround time A blood laboratory chain 66% Reduction in total serving time A major city council 26% Increase in contract sales volume A global telecom/wireless retailer The Leading Customer Journey Management System Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them. CREATE A GREAT CUSTOMER JOURNEY! News Qmatic creates a seamless and reliable environment for customers and staff at Darlington Borough Council 22 June 2017 10:00 Read more Swedish pharmacies keep choosing Qmatic to improve customer experience 15 June 2017 08:14 Since many years Qmatic have a strong position on the Swedish pharmacy market. We are happy to see that pharmacies keep choosing Qmatic to improve customer experience. Read more Islington Council manages omnichannel services with Qmatic 08 June 2017 20:51 “Managing multiple customer service options in a high footfall environment has become easy with our Qmatic solution.” (Andrew Younger, Customer Operations Manager, Islington Borough Council) Read more See all news Qmatic Blog How ‘Smart’ Cities are Improving Lives for Communities and Citizens 07 June On city, state, and national levels, government organizations are working to understand how big data technologies could transform how metro areas work. Many have begun to gather, organize, store, analyze and use insights in an effort to become more efficient and improve life for their citizens. How Capitec Bank Captured Market Leadership with Customer Service 22 May In the past month, I have joined Qmatic as Chief Marketing Officer. One of the things I have been most thrilled to see are the ways Qmatic solutions contribute to our clients’ efforts to create great business interactions and customer journeys. South African Capitec Bank is one great example. In a competitive global banking industry, they are growing and thriving, thanks to an active commitment to providing personal service and accessibility across every one of their 800-plus branch offices. See all ABOUT QMATIC Become a Qmatic Partner Find your nearest Qmatic Partner The Qmatic Blog INDUSTRIES Retail Public Healthcare Financial SOLUTIONS Business Technology PRODUCTS Self Service Kiosks Display / Signage CUSTOMER JOURNEY MANAGEMENT Customer Journey Discovery Orchestra Solo MEET QMATIC Qmatic Support Global Ecosystem Quality Policy Privacy Policy Contact QMATIC KEEPING THE WORLD IN GO! Qmatic is the global leader in customer journey technology solutions and insight. We help organizations seamlessly integrate online and onsite touch points. The result is experiences that improve business, support employees, delight customers, patients and citizens, and keep the world in go!