See how Talkdesk’s end-to-end cloud contact center solution provides a better experience. Request a demo Leadership. Under the guidance of some of the brightest minds, Talkdesk has become a leader in the customer communication space and continues to drive innovation every day. Tiago Paiva Chief Executive Officer and Founder Tiago Paiva is Chief Executive Officer and Founder of Talkdesk. Over the past ten years, he scaled Talkdesk from 10 employees to more than 1,500 and crossed major industry milestones, including reaching 100 million calls. Paiva received a Master of Science in Computer and Electrical Engineering from Instituto Superior Técnico. Anthony (Tony) Barbone Chief Revenue Officer Tony Barbone is responsible for leading all Talkdesk global sales, channel, sales development representatives, solution engineering, and customer experience (CX) strategy teams. With more than 20 years of experience in enterprise software sales, Barbone was previously Senior Vice President of Talkdesk Global Sales, responsible for the execution of the company’s direct and indirect sales strategy teams. Born and raised in Vancouver, Canada, he studied finance and marketing at the University of British Columbia and is a Chartered Professional Accountant. Laura Butler Chief Human Resources Officer As Talkdesk’s Chief Human Resources Officer (CHRO), Laura Butler is responsible for creating and strengthening a positive culture that thrives on innovation and doing great work. She leads the Talkdesk People and Talent teams in their strategic focus to attract, retain, and grow the best and brightest talent while nurturing the ongoing development of the global Talkdesk organization. Before joining Talkdesk, Butler was the Senior Vice President of People and Culture at Workfront, an Adobe company. She has a Bachelor of Arts in Social Sciences from the University of Colorado at Boulder. Sydney Carey Chief Financial Officer Sydney Carey is an accomplished Chief Financial Officer (CFO) with deep public markets, corporate finance, and strategy expertise. Carey has extensive experience in leading public companies and pre-IPO organizations, as both an executive and a board member. Prior to Talkdesk, Carey served as CFO at Sumo Logic where she led the company through its initial public offering (IPO), and previously held CFO positions at several other high-growth private SaaS companies. Carey holds a bachelor degree in economics from Stanford University, and is a passionate advocate for female leadership in finance/IT. Raoul Felix Chief Technology Officer Raoul Felix was Talkdesk's first hire and currently serves as the company’s Chief Technology Officer. His main objective is to empower engineering teams to build solutions that emphasize quality, simplicity, and reliability. Felix holds a Master of Science in Distributed Systems and Software Engineering from the Instituto Superior Técnico of the University of Lisbon. Chad Gaydos Chief Operating Officer Chad Gaydos has more than 20 years of software experience, most recently in key customer-facing executive roles at Skillsoft as Chief Revenue Officer (CRO) and Chief Operating Officer (COO), and as SAP’s COO of Regulated Industries. Gaydos has served customers globally in both the private and public sectors across 15 different industries. He received a Bachelor of Business Administration in Finance from Kennesaw State University. Kathie Johnson Chief Marketing Officer Kathie Johnson has more than 20 years of international marketing experience, most recently in executive marketing positions at Salesforce, Demandware, and Dassault Systemes. Johnson’s work has been recognized through both domestic and international awards, including the European Excellence Award, the Communicator Award, IMA Impact Award, and Telly Award. She received a Master of Business Administration in International Business and Marketing from Babson College, and a Bachelor of Arts in English from the University of Michigan. Charanya Kannan Chief Product & Engineering Officer Charanya (CK) Kannan has vast experience bringing innovative products to market for enterprise customers. Prior to Talkdesk, Kannan held product leadership and management positions in Model N, Oracle Corporation, and AT&T. As Chief Product Officer, Kannan oversees product strategy, product management, product design, product partnerships, engineering, technology, operations, and marketplace. Kieran King Chief Customer Officer Kieran King has more than 25 years of B2B enterprise software experience and extensive expertise in helping organizations unlock value and transform their businesses. As Chief Customer Officer (CCO), she is responsible for Talkdesk’s global customer strategy and services. King’s deep understanding of and passion for customer success have further elevated Talkdesk’s global reputation as the five-star standard for white-glove customer service. She holds a degree in marketing communications from the University of Delaware. David Middler Chief Legal Officer David Middler is Talkdesk’s first Chief Legal Officer (CLO), bringing more than 20 years of corporate legal experience within the software technology space to the company. Before joining Talkdesk, Middler spent 15 years at cloud software provider Ariba, most recently as executive vice president and general counsel. Middler helped build the legal and governance team at Ariba from startup through Initial Public Offering (IPO) and eventually led its sale to SAP. Most recently, Middler served as general counsel and CLO for more than six years at Cloudera, also steering the company from startup to IPO and continued growth as a public company. Dr. Shauna Geraghty Senior Vice President, Head of People and Operations As the first U.S. employee at Talkdesk, Shauna Geraghty helped scale Talkdesk’s marketing team, infrastructure, and activities from the ground up. In 2016, she was tapped to build Talkdesk’s talent acquisition function and since then has helped scale Talkdesk to more than 1,500 employees worldwide. Geraghty has a Doctorate in Clinical Psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory. Amy Schultz Senior Vice President, Global Go-to-Market, Revenue Operations and Enablement Amy Shultz has more than 20 years of experience in revenue and corporate strategy, most recently serving in executive leadership roles with SAP. In her position with Talkdesk, Schultz is responsible for evolving the company’s revenue operations and sales enablement processes, tools, and workflows, and driving best practices. She studied business administration and management at West Virginia University. 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