fr en WHY CHOOSE US OUR OFFER AREAS OF EXPERTISE FOOD FOR THOUGHT CONTACT US PRESS ROOM LATEST NEWS JOIN US Customer knowledge Get to know your customers better thanks to data collected through your customer relations. The better you know your customers, the closer you get to them. Customer relations management opens a window directly onto your customers, their expectations and needs. At BlueLink, we have developed sophisticated methodologies for interpreting and analysing the data collected by customer relations services. This knowledge is then fed back into your CRM. It enables a tailor-made programme to be designed for your customers, leading to a genuinely close relationship. Contact For further information or a quote, don't hesitate to contact us Contact us Monitoring Customer Knowledge To gain the trust of your customers, first you have to understand them. At BlueLink, we gather and analyse data from interactions with your customers to help you to get to know them better. Business Intelligence Studies, Observatories & Forecasting Voice of the Customer Monitoring Customer relations opens a window directly onto your customers’ satisfaction. We set up a collection and listening system enabling feedback from your customers to be monitored and analysed, and targeted action taken. Auditing & Strategic Recommendations Construction & Implementation of a Voice of the Customer Programme Listening Methods Do you want to ask your customers’ views or make use of the opinions they express when contacting you or posting on social networks? We recommend appropriate solutions in accordance with your aims and constraints. Push Technologies Pull Technologies Our clients The continuing extension of our collaboration is based on our complete trust in the BlueLink team Stanislas Chavanat, Vice President - Head of Consumer Acquisition More testimonials Our advantages Our experts, our expertise Business Intelligence Decision-making Project Leader, data-analyst, voice of the customer analyst, voice of the customer consultant: our experts are waiting to help your brand. Our Quality Commitment We keep you informed about official data protection responsibilities and the steps to take for hosting, protecting and accessing data Our support tools We work in partnership with market leaders in semantic analysis, listening on the web & and social networks and feedback management. Latest News Press-room Join us Contact us Credits and legal notices BlueLink uses audience measurement cookies to produce anonymous statistics on the use of its website. OkLearn more