ABOUT US LOCATIONS PRODUCTS INDUSTRIES SOLUTIONS RESOURCES REQUEST A DEMO Select category Brand Design Call Deflection Customer Communications Customer Experience Customer Journey Customer Service Automation Data Orchestration Data Security Digital Transformation Next Best Action Operational Excellence Select Date October 2021 (3) August 2021 (2) July 2021 (1) June 2021 (2) May 2021 (4) April 2021 (3) March 2021 (2) February 2021 (3) January 2021 (3) December 2020 (3) November 2020 (5) October 2020 (5) August 2020 (3) July 2020 (1) June 2020 (1) May 2020 (3) April 2020 (3) March 2020 (1) December 2019 (1) November 2019 (3) October 2019 (2) September 2019 (1) August 2019 (3) July 2019 (5) June 2019 (4) May 2019 (2) April 2019 (5) March 2019 (3) February 2019 (2) January 2019 (2) December 2018 (5) November 2018 (5) October 2018 (5) September 2018 (6) August 2018 (5) July 2018 (4) June 2018 (5) May 2018 (4) April 2018 (3) March 2018 (5) February 2018 (4) January 2018 (2) December 2017 (3) November 2017 (4) October 2017 (3) September 2017 (2) August 2017 (4) July 2017 (7) June 2017 (2) May 2017 (2) April 2017 (1) March 2017 (1) February 2017 (2) December 2016 (1) November 2016 (2) August 2016 (2) March 2016 (2) Select Author Andy Clowes Chris Crombie Chris Wallbank Clive Hannon Engage Hub expert Jeremy Staines Karen Waters Kimberley Dizes Lisa Rose Marcela Mielnicka Mark Grainger Mark Sawyer Nicola Pero Rachel Ryan Ray Tierney Simon Brennan DATA SECURITY An Introduction to ID&V for the Digital Age By Chris Wallbank 26 October 2021 How can you identify and verify (ID&V) customers effectively in a digital economy – without compromising the customer experience? Read about it here. READ MORE > DATA ORCHESTRATION Consumer Week 2022: 4 Ways Retailers Should Harness Data By Simon Brennan 25 October 2021 At Consumer Week 2022, we spoke with Hayley Ward, Head of CX and Data at Marks & Spencer, and shared 4 key ways retailers can harness the power of data. READ MORE > CUSTOMER JOURNEY How Journey Orchestration Helps You Respond to Changing Customer Behaviour By Mark Grainger 18 October 2021 Real-time journey orchestration is key to engaging customers in times of shifting norms and expectations (like pandemics). Read why. READ MORE > CUSTOMER JOURNEY How to Connect Your Customer Data to Improve Your Customer Journey By Karen Waters 3 August 2021 Data is key to delivering a seamless customer experience. These 4 steps will help you connect data across complex customer journeys. Read now. READ MORE > Journey Orchestration: The Key to a Seamless Customer Experience. READ MORE > LOAD MORE Whitepapers Predictions 2022: 2 November 2021 READ THIS WHITEPAPER > AI-driven Technologies in Financial Services: 5 October 2021 READ THIS WHITEPAPER > AI-driven technologies: 28 June 2021 READ THIS WHITEPAPER > Customer Journey Automation 9 April 2021 READ THIS WHITEPAPER > Retailers guide to a seamless and personalised experience 23 March 2021 READ THIS WHITEPAPER > Customer Service in the digital era. 24 November 2020 READ THIS WHITEPAPER > LOAD MORE Webinars Developing a data mindset: How to use consumer intelligence to your greatest advantage Presented By Simon Brennan, Hayley Ward 15 October 2021 Recently our Retail Industry Specialist, Simon Brennan, took part in a fireside chat alongside Head of CX and Data at M&S, Hayley Ward. The recording is now available on-demand. WATCH THIS WEBINAR > Journey Orchestration: Harnessing automation for frictionless, valuable customer journeys Presented By Mark Grainger, Gillian Garrett, Joana van den Brink-Quintanilha 16 September 2021 Mark (VP Sales Europe, Engage Hub), Gillian (Customer Base Manager, Avant Money) and Joana (VP and Principal Analyst, Forrester) explain how journey orchestration will elevate your CX while streamlining internal processes – cost-effectively and at scale. WATCH THIS WEBINAR > Post-COVID business review: Streamlining CX in time of crisis. Presented By Keith Eldridge 13 July 2021 We’ve asked our expert Keith Eldridge, Director of Project Management, on the challenges he and his team helped to solve through the pandemic and beyond. WATCH THIS WEBINAR > LOAD MORE Case Studies HEALTH & BEAUTY RETAILER Health & beauty retailer boosts customer satisfaction and reduces operating costs. With 14,000 employees and nearly 900 stores, this company is one of the UK's leading health and beauty retailers - and growing fast. It has pharmacies with consultation rooms in over 220 stores, as well as an additional 19 containing nurse clinics. In 2011, it embarked on a $70 million... READ MORE > KBC BANK IRELAND Making mobile banking safer and easier than ever before. If you haven’t already, it won’t be long before you hear of KBC Bank Ireland. With more than 40 years’ experience, a highly dedicated team, unique hubs and award-winning products from mortgages, savings and debit cards – it’s set to revolutionise high-street banking as you know it... READ MORE > SAINSBURY'S Sainsbury’s streamlines inbound call handling process with data-driven IVR. Sainsbury’s is one of the UK’s largest retailers across food, clothing, general merchandise and financial services. Processing over 26 million transactions every week, Sainsbury’s have built a loyal customer base by offering great quality and service at fair prices – whenever and wherever... READ MORE > THE CONTACT COMPANY A seamless customer experience with call centre technology. Customer service is more important than ever, thanks to social media and review sites being many consumers’ first stop when considering using – or complaining about – a business. That’s why human contact is vital. But can small businesses afford a 24/7 helpline? And should companies with seasonal... READ MORE > THREE IRELAND Three bolsters customer loyalty with innovative new rewards programme. Launched in 2005, Three, is one of the top 3 telecommunications providers in Ireland. To date, Three has invested almost €2 billion in building its Irish business to make it Ireland’s second largest mobile operator with a 35% market share and over two million customers across the country... READ MORE > PARKONOMY Seamless SMS, voice and payments channels revolutionise parking. Parkonomy is a technology start-up, it holds a very modest yet effective philosophy: plain and simple parking. The Parkonomy platform is a secure system that allows people to search through a comprehensive database of UK car parks to find the ideal space, then book and pay in advance... READ MORE > CIRCLE K Circle K play the loyalty card with highly targeted SMS campaigns. Circle K is Ireland’s largest fuel and convenience store brand with nearly 450 service stations across the country. Circle K promise is to provide drivers with quality fuel (“Circle K fuels take you further”) alongside a high quality shopping experience, called Re-store, which offers coffee... READ MORE > EXPERIAN Experian automates SMS to improve call centre efficiency. Experian is the leading global information services company, providing data and analytical tools for their clients around the world. Experian helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. It also helps people to check their... READ MORE > AER LINGUS Aer Lingus flies high with soaring mobile engagement. IAG (International Airlines Group) is the parent company of Aer Lingus, it is one of the world’s largest airline groups. Headquartered at Dublin Airport, Aer Lingus is the national airline of Ireland. The company’s primary mission is to connect Ireland with the world using a fleet of 48 modern... READ MORE > TELECOM UK TelecomUK send SMS campaigns that generate 99% open rates. TelecomUK is a pioneering start-up, specialising in the delivery of bespoke POS technology for hundreds of retailers and restaurants across the UK. Most recently, TelecomUK has deployed secure wifi connections for its customers so that they can easily manage their simple customer data and... READ MORE > News and Press How Friction Can Improve Your Customer Experience 22 November 2021 In this blog, Mark Grainger explores the good and the bad of friction – and how you can harness its power to increase customer retention. READ MORE > 3 Ways AI Can Transform Financial Services 18 October 2021 In this article, we’ll explore 3 ways AI-powered tech can help FSI businesses enhance their customer journeys. READ MORE > Engage Hub included in the “Harness Friction In Customer Journeys To Drive Emotional Engagement” report by Independent Research Firm. 14 October 2021 New independent report on how to leverage friction in customer journeys to build trust includes Engage Hub. READ MORE > Engage Hub shortlisted as a finalist in the UK Customer Satisfaction Awards 2021 7 October 2021 Engage Hub has been named as a finalist in the ‘Best Application of Technology’ category. READ MORE > LOAD MORE Revolutionise your customer journey. Discover how to visualise, optimise and orchestrate customer interactions – and make evidence-based improvements to customers’ experience. Company email** Name First name*** Last name*** Company name** Would you like to receive the latest news & research from Engage Hub?* Yes No *We will only send you information we think you'll find interesting and you can unsubscribe at any time. Your data will be processed by Engage Hub for the purpose of maintaining these communications as outlined in our Privacy Policy. CAPTCHA PRODUCTS Journey Orchestration Journey Automation Conversational IVR Cross-channel Chatbot Cross-Channel Campaign Management SOLUTIONS Digital Self-service Contact Centre Optimisation Emergency Management Services Consent Management Intelligent Collections INDUSTRIES Financial Services Retail & Logistics Energy & Utilities Telecommunications CONTACT ADDRESS STUDIO 311 HIGHGATE STUDIOS 53/79 HIGHGATE ROAD LONDON, UK NW5 1TL PHONE NUMBER + 44 (0) 20 7183 3860 EMAIL sales.enquiries@engagehub.com Corporate Responsibility Terms and Conditions Privacy Policy Copyright © 2021 Engage Hub