THE CUSTOMER RELATIONS SERVICE ANSWERS TO YOUR QUESTIONS A comment, a request for information, a project? We will be pleased to discuss with you. DO NOT HESITATE TO CONTACT US CUSTOMER RELATIONS +33 (0)1 41 10 19 30 CUSTOMER RELATIONS E-MAIL src@icare-service.com Complaints The customers' satisfaction is one of our central concerns. If we have failed to achieve our goal, we would to hear your questions or reasons for dissatisfaction. You can make a complaint by 3 remedies: 1 CUSTOMER RELATIONS DEPARTMENT The Customer Relations Department is at your disposal to respond to any requests for information and complaints. Please do not hesitate to contact our team on: +33 (0) 1 41 10 19 30 2 CONSUMER RELATIONS DEPARTMENT If you have not been satisfied with the Customer Relations Department's response, you may submit a request by e-mail to: rlc@icare-service.com or by postal mail at : ICARE – RLC CS25803 72058 LE MANS CEDEX 2 FRANCE We are committed to acknowledging receipt of your complaint within 10 working days. We will provide a response as soon as possible and within two months of receipt at the latest. 3 MEDIATION In the event of disagreement on the response given by the Consumer Relations Department, and if all internal channels of appeal have been exhausted, you or your rights holders may request the opinion of an independent Mediator, without prejudice to the ability to initiate legal proceedings. Depending on the type of contract in question, you can submit your complaint to the Mediator by post at one of the following addresses: For insurance warranties marketed by Icare Assurance : La Médiation de l’Assurance TSA 50110 75441 Paris Cedex 09 For services provided by Icare SA, including maintenance contracts : Médiateur auprès de la FNAA Immeuble Axe Nord 9-11, Avenue Michelet 93583 Saint Ouen Cedex Our Commitments - Responding to all our clients' complaints - Learning from our clients' experiences to improve our services - Making every effort to increase client satisfaction About us Legal Notices Data Protection Notice FAQ © ICARE 2020 - All rights reserved, reproduction forbidden. With your consent, ICARE would like to use cookies placed by us and by partners on this website. Some of these cookies are strictly necessary for the proper functioning of this website. Others are used for the audience measurementpurpose: These cookies allow us and our partners, to understand how you access on our website and to measure the number of visitors to our site. Your consent to the installation of cookies which is not strictly necessary is free and can be withdrawn at any time. Set up Reject All Accept All