English Who we are What we do How we work Our thinking Candidates Contact Customer Contact psd group What we do Customer Contact Overview Roles Our clients say News & insight psd is a market leader in board, management and executive level recruitment for customer service professionals across all major industry sectors. Our specialist customer services and contact centre recruitment consultants work across the UK, Europe, the Middle East and Asia. Areas of recruitment expertise include customer experience, customer services, call-centre management, operations, project management, relationship management, telesales, resource planning, and collections. We have been recruiting call centre and customer service professionals for over 25 years to the banking, financial services, technology, hospitality & leisure, travel, property & construction, business, professional services, retail and consumer sectors. psd has an unrivalled network in the Customer Contact and Experience fields across all operational, strategic and support roles. We are members of the UK Contact Centre Forum and regularly Judge at various events including the UK Customer Experience Awards. Executive Recruitment in Customer Contact Typical customer contact roles recruited for include: Customer Services Director Head of Customer Experience Call Centre Director Operations Director Project & Programme Director Telesales Manager Head of Resource Planning & Support Collections Manager psd’s specialists Meet our consultants Roles in Customer Contact View current opportunities Customer Contact News, trends and insight Our clients say My recruiter of choice for contact centre roles. The calibre of the candidates was very high. Director, Insurance News & insight Post Pandemic Sentiment and Wellbeing in the Customer Contact Industry Throughout March 2021, psd and The UKCCF ran an in-depth survey to focus on current business sentiment and wellbeing within the contact centre industry. IR35 – Advice for Clients and Contractors From April 2021 clients will be required to provide a Status Determination Statement to show whether a contractor’s engagement falls inside or outside IR35. How to Build a Successful Relationship with an Executive Recruiter Executive Search firms are retained by employers to fill their most senior positions, so an established relationship with an Executive recruiter can give you early sight of an opportunity you might want to pursue. With unique expertise, full international capability, and world-class service, psd is a true leader in recruitment – and a trusted partner to today's most successful companies. Candidates Who we are About us Our leadership team Our consultants Sectors & Practices Our values Join psd Corporate social responsibility What we do Banking & Financial Services Industry Hotels, Leisure & Travel Professional Services Property & Construction Retail & Consumer Sport Technology Accountancy, Finance & Audit Compliance & Risk Customer Contact Digital & Marketing Hospitality & Retail Management HR Procurement & Supply Chain Sales & Business Development Technology, Change & Transformation How we work Executive Search Selection & Assessment Contingency Recruitment Interim & Contract Research, Mapping & Benchmarking What our clients say Case studies Our thinking News & insight Events psd InFocus psd research Contact London Haywards Heath Manchester Frankfurt Legal Privacy policy Legal disclaimer Modern Slavery & Human Trafficking Statement © PSD Group Ltd. All Rights Reserved.