Open Doors to a World of Fashion See On App Incoming Contact Us How to Shop Orders & Shipping Payment & Pricing Returns & Refunds FAQs Terms & Conditions Privacy Policy Modern Slavery Statement Positively Farfetch Accessibility Cookie Preferences CONTACT US Call us We're available Monday to Friday 09:00 - 20:00 GMT and Saturday to Sunday 09:00 - 18:00 GMT +44 (0) 20 3962 2362 FAQs Find the answer you need in our FAQs section. We’ve extended our returns period over the holiday season. To find out more, view our holiday delivery dates We'll be in touch soon We aim to respond within 24 hours, but during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Want to get in touch? Scroll down for more details. How to cancel an order or start a return To cancel your order: Go to Orders & Returns if you have an account, or if you placed an order as a guest click here – you'll need to provide your order reference and email address. Select the items you want to cancel and your reason for cancellation. We'll email you confirmation of your cancelled order. If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service. Booking your return is free and easy. Here's what you need to do: Go to Orders & Returns if you have an account. If you placed your order as a guest click here – you'll need to provide your order reference and email address. Find the order you want to return and click return item(s). Select each item and your reason for returning. Place each item you're returning with any designer boxes or cases that came with your order inside the FARFETCH packaging. Prepare your package by attaching your Return Label and Return Note to the outside of your FARFETCH packaging. Make sure the Return Label is visibile as this will need to be scanned by the courier. Attach the Return Note to the outside of your FARFETCH box. Make sure the Return Label is still visible as this will need to be scanned by the courier. Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number. We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked. Make sure returns from different partner boutiques are packaged separately and the correct Return Label is attached to the outside of each FARFETCH package. All the documents you need to return should be included in your FARFETCH package. If you need to reprint them, head to Orders & Returns in your account or, if you placed an order as a guest click here. General contacts Email us FARFETCH APP DISCOVER MORE SHOP NEW IN FOLLOW US CUSTOMER SERVICE ABOUT FARFETCH Belgium, EUR € 'FARFETCH' and the 'FARFETCH' logo are trade marks of FARFETCH UK Limited and are registered in numerous jurisdictions around the world. © Copyright 2021 FARFETCH UK Limited. All rights reserved. We use cookies to enhance your user experience, tailor and measure ads and improve the quality of our website. Learn More Accept All Manage Cookies