Consumer Products Dispensers Professional Filters News and Stories Services MyBRITA BRITA Group Store locator BRITA FAQ Find answers to your questions about BRITA consumer products, the benefits of BRITA filtered water and more. Most relevant questions My tap water is not flowing through my filter properly or only dripping? What happened? How do I prepare my BRITA water filter for use? What are the black particles in my water after filtering? Where can I get BRITA replacement parts? How does the MAXTRA+ water filter work? What is inside the water filter? All FAQ topics BRITA products General Water filter jugs Water filter bottles Water filter carafe Water filter tap solutions BRITA filters & cartridges General Benefits BRITA MAXTRA+ BRITA MicroDisc Online orders Returnment Order Payment Shipping MyBRITA Account Contact us Reach out to customer service with questions about BRITA products and replacement parts, or water filtration. Phone: +44 344 742 4800 Mon - Fri 9:00 am - 1:00 pm Calls are charged at a basic rate. Please refer to your service provider for charges. Questions about your order? Reach out to our online shop service team. Phone: 0800 279 4145 Mon – Fri 8 am – 6 pm Free from a landline phone (costs may vary from a mobile phone). Contact us now Questions? Get direct answers from our team. Freephone from landlines (charges from mobiles may apply). Payment options Consumer Products Product overview Water filter jugs Water filter bottles Water filter carafes Water filter tap solutions Filters & cartridges Spare parts Accessories Contact Dispensers Water dispensers Industries Products Water types Bottles & accessories Services Rent or buy Product sustainability Contact Professional Filters All filters & accessories Coffee shops & bakeries Vending Catering Fine dining BRITA Managed Services Professional Newsletter Contact BRITA Group Our vision History Sustainability Facts & figures Careers Service Questions? Contact customer service today. Consumer Products: Phone: +44 344 742 4800 Mon - Fri 9:00 am - 1:00 pm Professional Dispensers: Phone: +44 345 674 9655 Mon - Fri 8:00 am - 5:30 pm Professional Filters: Phone: +44 1869 365 851 Mon - Fri 8:30 am - 5:00 pm Sign-up for BRITA news and get £10 voucher! Find a BRITA stockist Register your product BRITA on social media Imprint Terms and conditions Privacy policy Help Contact us Modern Slavery Statement Covid-19 Statement © BRITA GmbH