WebRTC solutions Sword – WebRTC line Trident – WebRTC PBX Hydra – WebRTC ACD Halles Other solutions HD telephone lines SMS LiveChat Click2Call Toll-Free 2 Call Fax2Mail CTI Integrations Contact Home/LiveChat LiveChat This online communication channel offers users the ability to receive and send messages to your company in real time. In order to reach an agent, your customer simply needs to click on a link on your website and enter their phone number, be that fixed or mobile. Our solution automatically connects the customer to your Contact Centre or PBX. Incorporated into Hydra, our Contact Centre system, this service offers an alternative communication channel between you and your customers. More information IMPROVE YOUR CUSTOMER SERVICE Discover the multitude of ways you can improve your customer service level with our LiveChat service: COST SAVINGS No matter what device they are using, your customers can contact you free of charge from anywhere in the world, significantly reducing their monthly phone costs. SECURITY AND PEACE OF MIND Give your customers the security and peace of mind they need in knowing they can reach you immediately whenever they need to, no matter where they are in the world. BETTER WEB EXPERIENCE Interact with your web users knowing in advance the page they are viewing and their geographical location. Having this contextual information about your website user will allow you to anticipate their questions, improve your responses and offer a fully personalized service. Whilst guiding them in the right direction, discover new opportunities when messaging directly with your customers, resulting in improved conversion rates and increased sales. GREATER SATISFACTION The best customer service practices will always be measured by the speed at which problems are resolved. 73% of consumers say a combination of digital and traditional customer service channels works best in resolving an issue. Consumers are most satisfied when speaking with a live agent on the phone or by live chat. LiveChat offers the perfect combination of immediacy of response, direct connection and greater attention to your digital customers. COST SAVING AND CONTROL FOR YOUR COMPANY SAY GOODBYE TO YOUR TOLL-FREE Our LiveChat solution means you can get rid of your expensive tollfree line, as you will already be offering your customers a free and international alternative to connect with you. Toll-free lines are not only expensive for companies, but they are also not accessible to customers calling from abroad. There will be no reason for you to keep your toll-free line once you have our LiveChat service installed. FLAT RATE Our online chat service is offered at a monthly flat rate. This allows you to take full control of your spending and avoid unwanted surprises on your phone bill. All messages are included. Receive and send as many messages as needed in order to resolve your customers’ queries. INTEGRATION WITH HYDRA Our LiveChat service comes integrated into our Contact Centre solution Hydra, allowing you to select different agents depending on the time and day, the availability of agents or the user’s location. You can also create a fallback to form when agents are busy or unavailable. Get detailed reports of each conversation and access historical data on demand at any time. Check our products The WebRTC line for your business with no SIP trunks or IP phones. The PBX based on WebRTC Technology. The WebRTC ACD without physical infrastructures. HD telephone lines Geographical local lines, shared cost services and toll-free numbers. SMS Schedule, send and track bulk SMS delivery or fully personalized messages. LiveChat Interact with your web users answering their questions in real time. Click2Call Turn your website traffic into direct communication. Toll-Free 2 Call The affordable solution for mobile to toll free numbers calls. Fax2Mail Receive and send faxes online. Are you interested? Ask for more info Name* Email* Telephone Number* City* Region* Country* Select the products that are of interest to you: Sword Trident Hydra HD telephone lines SMS LiveChat Click2Call Toll-free 2 Call Fax2Mail Message* * Required fields ABOUT US EVENTS NEWS CONTACT CLIENT ACCESS TwitterLinkedinYoutubeVimeo © 2020 Dialoga Group, LLC. All rights reserved | Privacy Policy | Cookies