Back to top Our client PIZZAEXPRESS CONTROLS ACTIVITY AND COST IN REAL TIME WITH CLOUDFM SCROLL BACKGROUND One of Britain’s best-loved casual dining brands, PizzaExpress has 485 restaurants across the UK and Ireland (known as Milano in the ROI), each with its own distinctive style. Outstanding customer experience, great design and exceptional quality are fundamental values of the brand, which continues to grow at an impressive pace. Facilities management is therefore central to the company’s success and, when looking for a new FM partner, the goal was to engage with a company that could deliver further improvements. Particular emphasis was placed upon supplier management, cost reduction and communication. Connecting all of these was the necessity for reliable, real-time data. PizzaExpress explored the various software solutions available on the market, but these still relied on administrators to input the data. A complete change of approach was required. SOLUTION PizzaExpress began the process by engaging with restaurant managers throughout the country. Real-time ﬁnancial and compliance data was highlighted, together with a more efﬁcient accounting system, dynamic PPM planning, and end-to-end visibility of supply chain activity. Cloudfm were able to deliver on all counts. Their unique processes and system platform means that responsibility for inputting data resides with the engineer on site, measured by the minute to ensure clients only pay for the value received. For the ﬁrst time it was possible for PizzaExpress to control activity and costs in real-time, while at the same time improving conﬁdence in their data, compliance and trading capability. OUTCOMES Within nine months of working with Cloudfm, PizzaExpress saved 30% on reactive works. Completion against SLA increased by 28% in the ﬁrst six months. Timesheets were replaced with electronic scanning – reducing administration and enabling PizzaExpress to pay engineers by the minute. Restaurant managers log jobs themselves, speeding up previous processes, creating a clear audit trail and ensuring greater visibility and accountability at building level. As a result of not having to continually track routine activity and deal with minor issues, the client FM team now has the time to focus on strategic improvements. Suppliers are evaluated on a like-for-like basis, which has improved performance across the estate. Conﬁdence in maintenance has improved throughout the business. OUTCOMES 30% saved on reactive works within nine months of working with Cloudfm 28% increase in completion against SLA in the ﬁrst six months Partnering up with Cloudfm has provided transparency and audit trails not previously possible, enabling a conﬁdence in compliance data that forms the rock bed of FM. The evolving partnership has enabled innovations in technology and bolt on additions to FM service creating a more efﬁcient and streamlined offering to the business.” Maintenance Manager PizzaExpress Ask Italian View client work KFC View client work Cloudfm Group Our clients PizzaExpress controls activity and cost in real time with Cloudfm Cloudfm Cloudfm Group Copyright © All Rights Reserved MAIN Home Our Services Facilities Management Technical Consultancy Tech Solutions About Our Clients Careers News Contact OTHER Become a partner Resources System Status POLICIES Cookie & Privacy Policy English Spanish Website Terms & Conditions Modern Slavery Policy GENERAL ENQUIRIES 0844 357 3560 EMAIL info@cloudfmgroup.com SOCIALS HEAD OFFICE Cloudfm House, Charter Court, Severalls Industrial Park, Newcomen Way, Colchester CO4 9YA View Queen’s Award 2021