HOME ABOUT US WHAT IS COMPLETECARE? CONTACT Services For Healthcare Facilities What we offer our healthcare clients... At CompleteCare, we compassionately collect more dollars from your patients for less than your cost to collect. With our internally-developed, proprietary software, CareBill TM, CompleteCare can design any statement program you need. We understand that different facilities in different communities have different needs, and we can handle all of them. Below is our typical process for collecting on day-one accounts. Receive account information electronically from the healthcare partner. Statements generate the very next business day. Combine all accounts for a guarantor into one revolving statement. Verify initial address through NCOA (National Change of Address). Mail out statements in the healthcare facility’s name with a return envelope and introduction letter. Receive payments on accounts via lock box. Post payments to appropriate accounts. Produce a detailed report and remittance (by ACH or physical check) listing payments, credits, debits, adjustments, address updates, etc. Mail out additional statements on appropriate cycle date as long as the account stays current. The current statements will include any new charges, payments, adjustments, etc. Begin address update efforts if initial statement comes back with unknown address. Send reminder statements through a 90-day cycle if no payment is received from initial statement. Operate a full Call Center for your patients by taking payments by phone; handling disputes; obtaining additional insurance information; making more affordable payment arrangements; etc. Patients can also make payments online at a co-branded website or IVR. CompleteCare can provide any or all of the above services together or separately. Home Online Payments Contact Privacy Refund Policy ACH Authorization Terms & Conditions © Copyright 2021 by Complete Care Terms Of Use Privacy Statement

HOME ABOUT US WHAT IS COMPLETECARE? CONTACT Contact CompleteCare, Inc. 8529 Riverwood Park Drive North Little Rock, AR 72113 Mailing Address: PO Box 23840 Little Rock, AR 72221 Phone: 501-753-6800 Toll Free: 1-800-879-2669 Fax: 501-758-1582 For Patient Payment Questions or General Inquiries: 1-888-758-6800 patientpay@completecare.com Home Online Payments Contact Privacy Refund Policy ACH Authorization Terms & Conditions © Copyright 2021 by Complete Care Terms Of Use Privacy Statement