Accessibility Customer Charter Residents’ login to My SBHG Social Heart, Business Head, Local Impact Search Our Resident Portal is currently unavailable. We are working to get it back online as soon as possible. We apologise for any inconvenience caused during this time. News About us Repairs Customer handbook Health & safety Our Services Contact Us Now viewing: Home > About us > Strategies, plans & reports > Customer Charter Customer Charter Over the next 12 months, our service vision is to ‘Get brilliant at the basics’. This means we need to ensure we offer you a responsive and efficient experience all of the time. To achieve this, we have changed the way we work with you and this customer charter sets out our commitments to you. Published at: 08:00 06/09/2021 Back to top of page Print this page Email this page Cookies Sitemap About us Our history Governance and Board Strategies, plans & reports Customer Charter Annual reports Value for money Policies and Strategies Jobs Privacy | Data protection | Terms of use | Anti slavery statement | Shepherds Bush Housing Group © 2021 Powered by VerseOne Group Ltd We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that you're OK to continue.