Login News Contact Us Knowledge Base GET A QUOTE Linkedin BECOME A CUSTOMER Start shipping with LFS and optimize your supply chain through competitive and unmatched freight shipping solutions in the US and across borders. Submit credit application FAQS LFS Terms & Conditions. Less than truckload (LTL). Full Truckload (FTL). Drayage (FCL) 1. What type of LTL services do you offer? You can rely on us for different LTL services, such us white glove, freezable protection, tradeshow, time critical, and loose boxes. 2. Are there any restrictions regarding the type of cargo you can handle? LFS does not handle artwork, household goods, live animals, mercury, explosive and radioactive material, among other items, such as guns, plants, and medical and human remains which are only shipped by specific carriers. 3. Is the transit time provided on your rates guaranteed? Transit days are estimated. LTL carriers in the US don’t guarantee delivery on a certain date for standard shipments, they only do it for Guaranteed Services. 4. What is a Guaranteed Service and what is the difference between Standard, Guaranteed, Time Critical, and Expedited Services? Guaranteed Standard service gets your freight to the destination on the standard-service delivery day you say. Please note that pickups are never guaranteed, not even on guaranteed services. Time Critical services offer fewer transit days than standard services and the delivery date is guaranteed. Expedited Services: Expedited delivery services refer to LTL shipments that typically move on a dedicated service directly from Point A to Point B. Using a dedicated truck means that your shipment not only will move in shorter transit times but also, you will benefit from customized handling (reduced handling caused by fewer stops). 5. What is the pickup window required to schedule a same-day pickup? When requesting a pickup, you need to do it at least 3 hours before the specified pickup hour. Usually, most carriers roll over for next day pickups all requests sent after 3:00 PM. 6. Can I request the driver to take certain documents in hand when picking up a load? How does it work? When a driver needs to have documents on hand for pick up, the documentation must be sent to LFS before 4:00 PM to schedule the pickup the next business day. Trucker in charge might not carry the cargo documentation since this is not a formal procedure established by the carrier at the time of the pick-up, which is the reason why we do recommend you send a copy of the documentation to the shipper. 7. What should I do if I receive an incorrect Weight Inspection? If you receive a notification of extra charges caused by a weight inspection which you consider is incorrect, you should send us supporting documents such as commercial invoice, packing list, AWB, Warehouse Receipt (this document alone is not enough) and proof of commodity. All of these documents should reflect the weight initially quoted in order to submit the dispute to the carrier. 8. How can I make sure that your rates are valid? The first thing you should know is that the offered rates apply if the cargo is well packed and palletized and in proper and optimal stow and conditions for the requested service, otherwise the carrier is free to reject the cargo at the time of pick up. On the other hand, please note that rates may change if the characteristics of the Freight (weight, dimensions, pieces, commodity) vary from those stated on the initial quote. COMPANY NEWS CONTACT US MY LFS 2021 © Logistics Freight Solutions, Inc. All rights reserved