ACQUE CARCACI DEL FASANO SPA HOME THE COMPANY OPENING TIME CONTACTS OUR NETWORK OUR BILL CERTIFICATIONS The service charter The service charter FUNDAMENTAL PRINCIPLES SIMPLIFICATION OF PROCEDURES INFORMATION FOR USERS RELATIONS WITH USERS REFUNDS STARTING THE CONTRACTUAL RELATIONSHIP ACCESSIBILITY TO THE SERVICE MANAGEMENT OF THE CONTRACTUAL RELATIONSHIP QUALITY OF SERVICE All pages Page 1 of 10 PREMISE The Acque Carcaci del Fasano was born as a joint stock company on 15/07/1920 while the aqueduct activity saw its dawn at the beginning of the 19th century and has its historical headquarters in Via Caronda since 1950. Through its tunnels in Fasano Meccanica and Fasano Massa, water is emitted and distributed to the users located in different areas of the city of Catania. In 1994, due to a strong corporate expansion policy, the aqueduct complex called "Piano Conte" was acquired, in the countryside of Massannunziata in the Municipality of Mascalucia and thus expands its borders also to the neighboring municipalities of Mascalucia, Belpasso, San Pietro Clarenza and Tremestieri Etneo bringing the qualitative trend of the company to those users as well. Currently the supplied users are about 20,000, located in greater quantities in the metropolitan area (about 15,000) and for the difference (about 5,000) in the foothills already mentioned. The cubic meters supplied currently exceed 3,000,000 (three million cubic meters). It sets the principles and criteria for the supply of the water service and, for the Acque Carcaci del Fasano SpA, represents an appendix to the supply contracts. The application of this charter guarantees the enjoyment of equality rights for all users without any disparity. The service charter is therefore the public declaration of commitment that Acque Carcaci assumes towards users as a service provider within the supplied territory. This card is delivered to users at the time of signing the contract, while for users already in operation it will be made available at the company counters and also at the Municipal Houses of the Municipalities where the service is carried out. This will be given appropriate publicity. Back Next >> MAIN MENU HOME USER REQUESTS CONTRACTUAL INFORMATION SATISFACTION QUESTIONNAIRE COMPLAINTS THE SERVICE CHARTER COOKIE POLICY WATER ANALYSIS FEEDBACK OUR RATES LOGIN FORM Username Password remember me Sign in Forgot Username? Forgot password? Strict Standards : Only variables should be assigned by reference in /web/htdocs/www.acquecarcacidelfasano.it/home/modules/mod_cookiesaccept/mod_cookiesaccept.php on line 24 NOTE! This site uses cookies and similar technologies. If you do not change your browser settings, you agree. To know more' I approve