SUSTAINABILITY "2020 made it more apparent than ever that it's obligatory to set exceptionally high standards - and to hold ourselves accountable to them." Thomas Griesel, CEO Download our Sustainability Report 2020 Our Planet Our lean and innovative supply chain practically eliminates food waste, reduces carbon emissions, optimizes packaging and favors local ingredient sourcing Reduces food waste Reduction and avoidance of food waste is at the core of how HelloFresh operates and what we offer to our customers. Our make-to-order business model pulls exactly the right quantities from the supply chain based on consumer orders. Only 2.2 grams of food per every meal we sell is wasted in our facilities and our operations generated 82%* less food waste than traditional food retailers. *internal study, food waste per euro of revenue, average based on figures published by 12 leading traditional food retailers worldwide Tracking and reducing carbon emissions Our highly optimized production facilities emit 82%* less CO2 per euro of revenue than traditional food retailers which need to cool, heat and light thousands of stores. On the delivery side, HelloFresh meal kits travel as efficiently as possible. They are shipped in batches on delivery routes that are planned for maximum performance and minimum fuel. *internal study, emissions from electricity and gas, average based on figures published by 12 leading traditional food retailers worldwide Avoiding, reducing and innovating packaging We apply these three principles to all packaging. We develop new ways of packaging food with less waste, while still ensuring excellent food quality, freshness and safety. Where the seasons and transport conditions allow, HelloFresh ships fresh ingredients in our boxes without any additional packaging. Responsible ingredient sourcing HelloFresh’s innovative supply chain includes more than 1,500 suppliers, many of them domestic. In 2020, over 96% of the produce we purchased came from suppliers Global GAP (or equivalent) or GFSI-certified. Over 97% of our fish by weight is ASC, MSC or BAP equivalent compliant. Our People With over 7,000 employees worldwide, HelloFresh has built a team of people who are a reflection of the brand’s personality: optimistic, empathetic, intuitive, forward-thinking and inspiring. We are a diverse group motivated by our mission to change the way people eat – forever. Employee diversity Employee diversity is important to us. We are proud that our working atmosphere is one of friendliness and respect for all, regardless of gender, race or sexual orientation. We believe this feeds the innovation and creativity that make HelloFresh a unique place to work. Employee health and well-being Our employees and suppliers are at the core of our operations, and we take their welfare very seriously. From onboarding to benefits packages, we create career paths that are interesting and fulfilling for all of our employees. Employee workplace safety HelloFresh has site standards that outline the working procedures and training requirements for workplace safety, food safety and hygiene. Find out more in our Ethical Trading Policy at the bottom of this page. Employee development HelloFresh continues to grow, and we encourage our staff to grow with us. Throughout our development as a company, we have offered employees of all ages and experience the potential to develop their professional skills. 57% of our open management positions are filled internally. Our Community As the largest meal kit provider on the planet, we have a responsibility to use our influence in a way that helps the communities in which we operate. Working conditions at our suppliers We aim to ensure that our 1,500 suppliers around the world are providing good health, safety and working conditions to their own employees in compliance with human rights standards. Find out more in our Ethical Trading Policy at the bottom of this page. Food safety and quality HelloFresh constantly monitors its operations to make sure they comply with our high standards. These are made up of internally defined requirements as well as applicable food safety laws. In many areas, we exceed these levels – a reflection of our food safety strategy of being more than legally compliant. Fight against corruption and bribery HelloFresh is dedicated to preventing any form of corruption or bribery in the context of its business activities. Our Code of Conduct sets out clear anti-corruption guidelines. Customer privacy and data protection As an online business, protecting the personal data of our customers and employees is a core concern. The HelloFresh Group has a full set of technical and organizational security measures and policies in place that help us protect all of the personal data that we hold. Educating young people about the benefits of fresh food HelloFresh changes the way people eat, so many of our social engagement efforts help kids in our communities to understand and appreciate where their food comes from. Direct engagement with the community Whether they are volunteering for the Felix Project in the UK or serving at FoodBank Australia, HelloFresh employees show their community spirit by taking direct action where they live and work. Our Standards We believe that sustainable success requires sustainable action fostered by a culture of integrity, respect and responsibility. Our Code of Ethics and our Ethical Trading Policy set out our standards reflecting these values. In addition, we have set up a robust dedicated Compliance Management Function to prevent, detect and react to any violations of our standards. Code of Ethics Our Code of Ethics sets out our ethical standards as well as our expectations towards our employees and business partners to uphold our values and act sustainably. Download our Code of Ethics Ethical Trading Policy We expect our supply chain partners to adhere to the same ethical standards to which we hold ourselves. Our Ethical Trading Policy sets clear minimum requirements for doing business with any company of the HelloFresh Group. Download our Ethical Trading Policy Reporting Concerns If you have a concern regarding a violation of our standards or applicable laws, please tell us. We have set up different channels for our employees, business partners and other external stakeholders to report concerns. You can contact our Ethics & Compliance Team by email (compliance@hellofresh.com) or via the HelloFresh | Speak Up! platform which is hosted by an external service provider and allows you to remain anonymous if you wish. 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