Print this page A A A Follow us: Home Who are we ? Care offer Projects 2016 News Working with us Documents Contact Inspiration and quality Home » Who are we ? » Inspiration and quality WARM care Quality manual Inspiration and Quality Assurance 'Taking care of people' is a complex task. Every resident or user has their own desires and wishes. As a provision you try to find out how you can respond to this. This care transcends the options of the individual care provider. Seven days a week, 24 hours a day or 168 hours a week, you will provide this care 'together' with a large group of employees. If you want to achieve this together, this requires enormous enthusiasm (inspiration) and also a coordinated view (vision) to make this assignment come true 'together'. To realize this great assignment, you need to think together how you want to and can achieve this. First you work out a mission and vision (= quality policy) and then you work out together how you want to realize that vision (= quality system). The quality system consists on the one hand of a basic structure (a detailed organization chart, recording the communication structure, writing down the job descriptions, recording resources both functionally and financially and developing a training program) and on the other hand consists of the development and recording of the processes (e.g. care process, meal process, administrative process,…). Procedures are in this sense written out processes. All this is written down and recorded in a Quality Manual. This is fully monitored and adjusted where necessary via an annual 'quality planning'. In recent years, we have mainly focused on rethinking and elaborating our entire vision. We finalized this assignment and announced it on the 'Day of Care' in March 2012. This year we are also working out a number of them, see Projects 2013. They want to permanently review, rethink and adjust our aid and service processes critically where necessary, such as e.g. the meal care process, or the care process or sub-process such as oral care, the tapering of sleep medication, early care planning, ethical policy, etc. In 2012, the quality manual was thoroughly revised. In March 2013, this revision was approved and the 'completely revised Quality Manual' was made available to everyone. share this page follow us Sign up for our newsletter Copyright Vincenthove. All rights reserved. Created with by de facto image building | Disclaimer | Sitemap | Contact