For a friendly chat with a Home Care Manager call 01485 570611 or 01603 898623 Home Care Recruitment About Us Protecting You Latest News Contact Kind, Reliable Carers and a Care Plan that’s Tailored to Suit Your Needs WATCH OUR VIDEO Dementia Care Well Being Check Service Companionship Care Respite Care Holiday Care Why Choose Extra Hands to Care for You or Your Family? Personally Matched Carers Who are Respectful of Your Family Values – You’ll get to know your carers and build a strong relationship with the people who look after you A Consistent, Reliable Service that Gives You Peace of Mind – We pride ourselves on our reliability and the technology we use enables us to ensure that NO visits are ever missed Compassionate & Understanding Carers You Can Trust – You’ll always be treated with kindness and respect. All our staff are fully qualified, DBS checked and trained to promote independence. We’re also fully compliant with the Care Quality Commission’s National Standards. (http://www.cqc.org.uk/) Fair Pricing – No hidden costs, no VAT, no extra charges for weekends, evenings or Bank Holidays A Flexible Service that Works for You – With visits available 7 days a week, from 15 minutes upwards, we can work closely with you and your family to find a care plan that meets your individual requirements Let's get to know each other. Call us for a chat 01485 570611 or 01603 898623 The Care Process Changes can be made at any point, all it takes is a phone call. Get In Touch Flexible Home Care That Meets Your Needs Everyone’s needs are different, so your home care plan should be tailored to suit you. Whatever your situation, we’ll work with you to assess your needs and create a home care plan that works for you. We can be flexible and work around your varying needs, staying longer if we’re required and shorter if we’re not. With visits available 7 days a week, 365 days a year you can be sure we’ll be there when you need us. Kind, Compassionate Carers You Can Trust Here at Extra Hands we pride ourselves on providing you with the very best home care possible. All our staff are kind, compassionate and highly trained so you can be sure they’ll be able to meet your specific needs. They are dedicated to protecting your dignity, promoting your independence and keeping you safe in your home for longer. High Quality Care At a Price that’s Fair When it comes to looking after a loved one, you shouldn’t have to compromise on care. Our fair pricing policy means you’ll only ever be charged for the time we spend with you. There are no hidden costs, our fees stay the same 7 days a week, 365 days a year and there are no extra fees for bank holidays or weekends. Caring for You in Your Own Home The way you look and feel is essential to your wellbeing and it is important that our staff respect your individuality, identity and choice when providing this service. We assist many service users with the following: Help with getting up & going to bed Moving in bed, including turning Dressing, undressing & changing clothing Washing Bathing, showering & bed bathing Hair care, shaving, oral hygiene and other types of personal hygiene Assistance with eating/drinking Assistance with continence management Toileting needs Emptying commodes Assistance in the management of prescribed medication (including monitoring or reminding) Assistance with prosthesis Assistance with mobility within the home or transferring (e.g. bed to chair) Eye drops Care commonly requires a mixture of Personal and Companionship Care to help you to continue to lead an active and engaged life at home for as long as possible. We will assess your particular needs and a tailored Care Plan will be compiled to cover any and all aspects of care required. It will be reviewed periodically to ensure it remains up to date. Our Frequently Asked Questions I’m very interested in using your services, what’s the next step? Will we have a regular carer? How often will a carer visit? What happens if the carer doesn’t turn up or is late? How long are the visits? How and when do I pay? How much does it cost? Do I have to pay if I cancel a visit? I only need help for 2 weeks is that possible? How do you check your staff? My parents are reluctant to receive care at home, how could you help? What can you help me with? How quickly can you start? What happens if my carer is on holiday or unwell? What times can you offer? How will my carer gain access into my home? Will I be able to get some help towards the cost of my care? How can I be assured that I will only get charged for the time the carer is with me? Are my carers trained so they can meet my needs? What happens if my needs change? Why our Clients Love Us As always I am completely satisfied with my care. The carers always ‘go the extra mile’ and apart from needing the care they give me, I enjoy the visits immensely. Thank you everyone for continued good care. Margaret Barford, Holt We’re Here to Help Let us have a conversation about how we can help you or your loved one. Extra Hands covers the whole of Norfolk, please contact your nearest office for assistance Call one of our managers on 01485 570611 or 01603 898623 Jo Tier Director of Care Services Head Office Hayley Claxton Registered Manager Norwich Office Extra Hands of Heacham Limited - Head Office CQC overall rating GOOD 20 October 2021 SEE THE REPORT Extra Hands of Heacham Limited - Norwich Office CQC overall rating REQUIRES IMPROVEMENT 12 June 2021 SEE THE REPORT Home Care Recruitment About Us Latest News Protecting You Contact 01485 570611 or 01603 898623 contact@extrahands.net Extra Hands of Heacham Ltd Registered in England & Wales: Hornbeam Accountancy Services, Bidwell Road Rackheath Ind Est, Rackheath, Norwich, Norfolk, NR13 6PT. Company number: 4597992 Privacy Policy | Accessibility Policy Content © Extra Hands Web Site: Steele Media, King's Lynn Cookies