Contact COVID-19 Message As a valued member of the PDM Plumbing, Heating and Cooling family, we appreciate the trust you place in us for your home and business comfort needs. With the current health concerns, it is important for all of us to monitor the rapidly evolving situation involving the coronavirus (COVID-19). PDM Plumbing, Heating and Cooling provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your AC or heating is broken or you are experiencing plumbing problems, we will be there to fix it. We want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notified. If you need service, please call our main line at 815-726-6264 for service at any hour. We will continue to answer your calls and to take care of your needs. Measures we are taking for our team to be aware of We have a very strict policy in place that if any staff member is not feeling well to stay home and consult with their physician and with his or her immediate supervisor We currently have adopted a “no hand-shake policy” All employees have been instructed to limit any hand to surface exposure We intend to limit our time in groups as a team as much as possible Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction between our office team members and field team members We will be following cleaning protocols recommended by CDC and state agencies Technicians follow a hand sanitizing protocol when they arrive to a job and after they leave each job. Service Call Precautions We are open and running calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well. When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who are willing to work in that environment so that we can respond to those in most need. In most cases we can troubleshoot equipment from outside, in a crawl space, or in the attic with minimal face to face contact. We will be following protocols to maintain a safe work environment by disinfecting work areas in the home and in our trucks after each call. Maintenance Calls The maintenance of your HVAC system and Water Heater is important to us. We will be performing maintenance on a case by case basis. If you have any questions about this, please contact the office. Updates From PDM Plumbing, Heating and Cooling Conditioning We will carry out our plan in two week increments unless the situation changes. We will send out communications via email and social media if our plan changes. We greatly appreciate our customers and team members here at PDM Plumbing, Heating and Cooling. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality. About Us Why Choose PDM We're Certified Over 136 Years of Experience Unfaltering Neatness & Cleanliness The Eco-Friendly Choice Protect Your Comfort, Health & Wallet We Care About Our Community We’re Here to Help Along with our expert plumbing, heating and cooling services, PDM is here to support the community. Our staff is known inside and outside of work for our helpfulness. We’re trustworthy, kind, courteous and knowledgeable, and we’ll show you what it feels like to be truly cared for by your home service contractor. Your Satisfaction Respectful Services Resourceful Workers Expert Advice Environmentally Friendly 100% Satisfaction Guarantee Let's Work Together Your Comfort Guaranteed! "We're Kinda Neat Freaks, Since 1885" Call 815-726-6264 ©2020 PDM Plumbing, Heating, Cooling Since 1885 Serving Joliet SW Chicago Suburbs IL Dept. Of Public Health License #055001549 OUR LOCATION 467 Ruby Street, Joliet, IL 60435 Connect with Us BBB Business Hours Monday - Friday Office: 7am - 5pm Emergency Help 24/7 We’re always ready to help. Clean, professional service doesn’t grow on trees — It comes from PDM 4.9 Rating Read Our Reviews >> Helpful Links Heating & Air Conditioning Plumbing Repairs Air Filtration Backflow Testing Water Heaters Whole Home Humidifiers Drain Cleaning Swimming Pool Heaters Fireplace Conversions Gas Piping Water Treatment Natural Gas Generators Toilets, Urinals & Faucets Kitchen & Bathroom Remodel Terms & Conditions | Privacy Policy | Sitemap | Design & Marketing by LeadsNearby