User account menu Home About Us Policies Conditions of Service Mega Menu Sidebar CONDITIONS OF SERVICE SOCIAL MEDIA POLICY PRIVACY POLICY TERMS OF USE HEALTH, SAFETY & WELLNESS ACCESSIBILITY ENVIRONMENTAL POLICY CONTEST RULES Conditions of Service Hydro Ottawa is committed to providing our customers with safe, reliable electricity service. Our Conditions of Service define how we work with our customers and others to meet this commitment. Hydro Ottawa's Conditions of Service (in PDF) are detailed in one important reference document for the customers, contractors, developers, retailers, generators and their agents, consultants and suppliers that we do business with on a daily basis. This document includes information on account administration including rates and conditions, billing procedures, and payment plan options. It also references the regulations and codes, which govern the services Hydro Ottawa provides. These include safety and inspection requirements as well as roles and responsibilities. Effective April 1, 2019, this revised Conditions of Service (in PDF) replaces any pre-existing Conditions of Service document. The review period of the proposed Conditions of Service - Version 8 is now closed. Thank you for taking the time to share your thoughts. The proposed effective date is December 2021. Summary Appendices If you are looking for information or the answer to a question, have a look at some key points from our Conditions of Service below. What is Hydro Ottawa's Conditions of Service? Your Account Your Safety and Your Community Supply of Power Generating Renewable Electricity (Energy Resource Facilities) Construction and Renovation Contact Information WAS THIS PAGE USEFUL CONTAINER Was this page useful? Yes No Hydro Ottawa 2711 Hunt Club Road, PO Box 8700 Ottawa, ON K1G 3S4 Phone: (613) 738 6400 Fax: (613) 738 6403 MyAccount 🡥 Outage Centre How to Pay Your Bill Contact Us Stay Connected © 2021 Hydro Ottawa Limited Glossary Terms of Use Privacy Policy