Patient Resources Request An AppointmentRequest A Second OpinionFind A Doctor Navigation Suggestion Box Do you have an idea on how we might improve at Boston Children's? Please share it with us! At Boston Children’s Hospital, we work to meet the needs of every patient and family, and we know that providing the highest quality medical care is only part of your experience. We are always looking for ways to improve your experience, and no one knows what patients and families want — and need — better than you. Our Suggestion Box is a place for you to share your ideas about what could improve your experience — and the experiences of others. Make a suggestion Please note that our suggestion box isn’t the place for complaints or concerns about any of the following: your child’s specific medical care if you think a volunteer or staff member has done something wrong (misconduct) a billing complaint The Suggestion Box is one-way anonymous communication, so we won’t be able to directly address the issue or contact you about your concern. If you required your concern to be addressed directly, please call Patient Relations at 617-355-7673. What are examples of suggestions? Since 2018, some of the most exciting improvements we’ve made to the Boston Children’s experience have been the direct result of suggestion from patients and families, including: Developing a process for in-room meal delivery for family members Adding healthy option vending machines on the ICU Installing adult-sized changing tables in some family restrooms Developing a program to provide a warm welcome to patients and families and empower them to ask questions until they understand Creating a “Discharge Buddy Program” where designated members of our staff aid families in getting to their cars upon discharge What happens to my suggestion? Every suggestion is reviewed by staff members to first see if it’s possible to act on, and to see which topics are common themes. Suggestions are then reviewed and voted on by our Family Advisory Council to determine which ones we can move forward first. While we do our best to implement as many suggestion as possible, we may not be able to act on every one. The commitment and compassion with which we care for all children and families is matched only by the pioneering spirit of discovery and innovation that drives us to think differently, to find answers, and to build a better tomorrow for children everywhere. Kevin B. Churchwell, President and CEO Connect with Boston Children's Hospital Boston Children's Hospital #1 Ranked Children's Hospital by U. S. News & World Report 300 Longwood Avenue, Boston, MA 02115 617-355-6000 Donate About Boston Children's About Us Virtual Visits MyChildren's Patient Portal Quality & Patient Safety Giving Career Opportunities Locations Education & Training I want to: Find A Doctor Get A Second Opinion Learn About Conditions Make A Referral Request An Appointment Volunteer Make a Suggestion Contact Us Public Relations Newsroom Patient & Family Rights Government Relations HIPAA Notice of Privacy Practices Terms of Use © 2005-2021 All Rights Reserved Were you able to find what you were looking for? Yes, I found: No, I was looking for: SkipNext