ABOUT HEALTHCARE SERVICES MANAGEMENT SERVICES CONSULTING EMPLOYMENT Suite 401 100 Waterman Drive South Portland, ME 04106 Tel: 207-874-2700 30+ Years of Proven Experience Providing High Quality Healthcare Consulting, Management and Healthcare Services in the state of Maine. First Atlantic’s Mission Above all else, First Atlantic Healthcare and our affiliates are uniquely committed, through employee efforts, to the care and improvement of our clientele’s lives. In recognition of this commitment, we strive to deliver proper, individualized, high-quality, cost effective healthcare and services to the consumers we serve. To accomplish this essential purpose we acknowledge that we must be a good employer; we must enrich our personnel through opportunities for training and professional growth. We also must attain excellence in the personal delivery of healthcare, each day and moment-by-moment, in our quest to be the healthcare provider of choice for those who need our services and to those who seek a rewarding career in healthcare. In pursuit of our mission, we believe the following value statements are essential and ageless. We are dedicated to life enhancement and betterment. We recognize and affirm the unique and essential worth of each individual and their dignity. We treat all those we serve promptly, politely and with compassion and kindness. We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives. We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity. We commit to improving human condition through healing and reducing pain. Caring for our clients is noble. Healthcare Services 1234567 Spread across the state of Maine, from Saco to Millinocket and downeast to Ellsworth, Machias and Calais, no matter where you reside likely a facility from the First Atlantic family is uniquely positioned to meet the needs of your loved ones. View our Healthcare Services tab to learn about specific locations, the services they offer and how to contact a provider or, click HERE. GET TO KNOW OUR LEADERS The First Atlantic Difference At First Atlantic we maintain a deep commitment to quality and satisfaction in the services we provide our clients. Each day in any service business there are thousands of moments of truth when customer-employee interactions become the company reputation. At First Atlantic we evaluate these moments of truth to better understand our service delivery and determine where we can improve the experience of each guest in one of our facilities. Quality Assurance can be a buzz phrase in our profession that all too often is more words than deed. The key differentiator at First Atlantic HealthCare emerges as we effectively facilitate Quality Assurance Performance Improvement (QAPI) using data driven clinical and economic metrics to easily highlight opportunities for improvement and reproduce successes across our entire company. While data informs and provides the proper compass headings for improvement, it is the highly competent, caring and engaged employees in each facility that enable the excellent care experience First Atlantic facilities are known for. The proven and innovative management practices First Atlantic HealthCare has implemented across our system, in collaboration with onsite leadership teams, have allowed facilities under management to achieve CMS 4 or 5 star ratings, driving superior care experiences for each of our guests and while enhancing profitability and long term sustainability throughout the organization. Company History Founded in 1985 by Maine entrepreneur Ronald C. Coffin, originally from Presque Isle, Maine, First Atlantic HealthCare remains a locally run company owned and managed by Mainers for Mainers. As a local family business, we understand and connect to the needs of families requiring important healthcare services. This is why we have sought, through strategic partnerships with hospital systems and through acquisitions, to maintain a network of modern facilities throughout the state so that Mainers can access care as close to home as possible. Now, 30+ years removed from our founding, First Atlantic manages 20+ facilities state wide and is in the process of updating the physical infrastructure of facilities under management in an effort to reaffirm our commitment to providing the highest quality patient centered skilled nursing, skilled rehabilitation, long term care and assisted living services in comfortable environments available to Mainers. Since 2006, $40 million dollars have been invested in rebuilding and updating facilities state wide. Atlantic Heights in Saco, an 11,000 sf addition and extensive renovation to Seaside Rehab, Portland, Sylvia Ross, Bangor and the construction of two brand new facilities, Seaport Village, Ellsworth – featuring a 61 bed skilled nursing facility and the Inn at Seaport offering 30 assisted living accommodations, demonstrate First Atlantic’s commitment to providing all of Maine with dignified, modern healthcare that centers on the patient experience. “I often think my drive and determination were inherited from my mother. Her maiden name was ‘Adler,’ which in Swedish, means ‘black eagle.’ Besides the eagle’s metaphoric attributes of strength, virtue and integrity, another is farsightedness, and that’s how I would like others to see the accomplishments of First Atlantic.” Ronald C. Coffin Founder 100 Waterman Drive, Suite 401, South Portland, ME 04106 | 207-874-2700