NAVIGATING THROUGH COVID-19 You are here: HomeNavigating through COVID-19 September 17, 2021 Ontario Requires Proof of Vaccination To all of our Valued Guests, As of September 22nd 2021, in accordance with provincial vaccine passport mandates all Ontario Service Inspired restaurants will be asking Guests for proof/verification of double vaccination at the front door. All Guests must provide Proof of Vaccination or Proof of Medical Exemption with a matching photo government issued identification. Guests who are unable to provide a Proof of Vaccination or Proof of Medical Exemption with the matching identification, will not be permitted to dine indoors and will be offered only patio dining, takeout and/or delivery. Negative test results will not be accepted, as the Ontario government regulation requires proof of full vaccination or proof of Medical Exemption. Children under 12 years of age will be exempt from this mandate. Contact tracing of all Guests in our establishments is still required and all restaurants will actively screen Guests to collect contact tracing information. Contact tracing is required for all Guests, regardless of dining inside or on our patio. We will continue with all safety protocols including, but not limited to, mask adherence when not sitting at a table, stringent and frequent sanitization measures and employee screening prior to work. We appreciate your patience and know that we can get through this together. Thank you for your continued support and loyalty. July 16, 2021 Ontario Dining Rooms Re-Open Today In line with Ontario’s re-open plan, our Ontario restaurants will be resuming indoor dining today. This includes the Loose Moose Tap & Grill located in downtown Toronto. We remain open for contactless takeout and delivery if you don’t feel like joining us just yet. Up-to-date location information can be found on our brand websites. Our top priority is keeping you safe. Read more below to find out about how we are keeping you safe when you choose to dine with us. Please feel free to contact us directly at covid19information@sircorp.com if you have any questions or concerns. June 18, 2021 Canyon Creek Airport Location Re-Opens Today Our patio at our Airport Canyon Creek location resumes patio dining today. Takeout and delivery will also be available. We’re thrilled to host you again. Our top priority is keeping you safe. Read more below to find out about how we are keeping you safe when you choose to dine with us. Please feel free to contact us directly at covid19information@sircorp.com if you have any questions or concerns. June 9, 2021 Ontario Patios Re-Opening this Friday In line with the Ontario government’s announcement this week, our Ontario patios will re-open this Friday, June 11th. This includes all Jack Astor’s and Scaddabush locations as well as REDS Square 1 and Duke’s Refresher by St. Lawrence Market in downtown Toronto. These restaurants also remain open for contactless takeout and delivery if you don’t feel like joining us just yet. Up-to-date location information can be found on our website. Our top priority is keeping you safe. Read more below to find out about how we are keeping you safe when you choose to dine with us. Please feel free to contact us directly at covid19information@sircorp.com if you have any questions or concerns. We are thrilled to host you again. Keeping you safe To all of our valued Guests, I can’t thank you enough for your continued loyalty and support during the past 15 months. Since mid-March of 2020, we have all faced unprecedented challenges and changes in the way we lead our daily lives. At Service Inspired Restaurants, the launch of a full line of grocery essentials for on demand takeout & delivery, and an app that facilitates truly contactless experiences are just a few of the myriad of changes we have made throughout this time to meet the shifting needs of Canadians. From day one, we have been relentlessly committed to the safety and needs of our team members, guests and communities. While there are uncertainties that we will continue to navigate together as we reopen our restaurants, this commitment remains certain. In that spirit, I wanted to let you know that our precautionary measures that meet or exceed the requirements set by federal and provincial health officials remain in place as we re-open. The list below reflects just some of the key measures we have put in place in our takeout & delivery channels as well as in our restaurants: We have redone our restaurant floorplans to accommodate proper physical distancing. Guests will only be seated in group sizes that match the provincially permitted number Hand sanitizer stations have been installed throughout the restaurant so that they are highly accessible, and all guests will be asked to properly sanitize their hands before entering the restaurant Heightened sanitization measures have been put in place, especially for high touch areas and items that include but are not limited to: Pay at the table terminals Door handles Condiments, etc. Bathroom facilities were modified to permit distancing and will be thoroughly sanitized every 30 minutes. We have changed our dine in menus to a single use, disposable format. Our complete menu offering is also be available on jackastors.com. Table top craft paper will continue to be single use. All locations are thoroughly deep cleaned on a daily basis All salaried and hourly team members are: Wearing mandatory PPE (Personal Protective Equipment) Pre-screened before every shift for signs & symptoms with a comprehensive screening questionnaire and infrared temperature checks If they respond “YES” to any of the screening questions or have a temperature that exceeds 37.8°C, they are not be permitted to enter the restaurant. They are advised to go home and self-isolate immediately, contact a primary care provider, local public health unit or Telehealth to discuss their symptoms and/or exposure and seek testing. They can return once 14 days have elapsed or they have received medical clearance. Practicing physical distancing, where possible, by staggering work stations and installing Plexiglas where appropriate Thoroughly sanitizing all tables and chairs within the restaurant between each Guest use Washing their hands properly & with increased frequency whenever they touch a surface. Trained on these enhanced safety and sanitization measures, including practicing proper physical distancing As things evolve, we will continue to modify the in-restaurant dining experience to increase comfort and safety through added functionalities in our Inspired Dining Rewards App that will further limit guest & server contact. We know the restaurant industry and dine in experiences will look a little bit different than what we’re used to, but what I can tell you is that at Service Inspired Restaurants, we’ve always prided ourselves on doing things a little bit differently and we’ll continue to do so to in the coming months by creating unique ways to provide you with memorable, share-worthy experiences whether you choose to dine with us or enjoy your favorites at home. Please feel free to contact us directly at covid19information@sircorp.com if you have any questions or concerns. To our team members, guests & communities who continue to navigate this difficult time with us- I can’t say thank you enough. UPDATED October 6, 2020 Keeping you safe – our top priority Amidst all of this uncertainty, one thing is certain – our commitment to your safety. Here’s a little bit more about just some of the enhanced measures we have in place. Video Player https://www.sircorp.com/wp-content/uploads/2021/07/SirCorp-Reopening-Video-7_HighRes.mp4 00:00 00:00 Chers invités, Je vous remercie énormément pour votre fidélité et votre soutien sans relâche pendant cette période difficile. Depuis la mi-mars, nous avons tous fait face à des défis sans précédents et des changements significatifs à notre vie quotidienne. Chez Service Inspired Restaurants, le lancement de notre volet épicerie à la carte – pour emporter ou en livraison et l’arrivée de notre appli Inspired Dining Rewards qui permettra des expériences sans contact, ne sont que quelques innovations que nous avons développées pour répondre aux besoins changeants des canadiens. Dès le premier jour, notre priorité a été axée sur la sécurité et les besoins de nos équipiers, nos invités et nos communautés. Malgré le fait qu’il y ait encore beaucoup d’incertitude, nous continuerons sans relâche de naviguer ensemble pendant que le déconfinement se poursuit dans chaque province. C’est dans cet esprit d’idée que je voulais vous faire part de nouvelles pratiques, en plus des mesures sanitaires et de manipulation des aliments accrues que nous avions déjà mises en place, qui rencontre ou surpasse les normes requises par les différents paliers gouvernementaux de la santé publique. Les items ci-dessous ne représentent que quelques-unes des mesures en place, alors que nous ouvrons graduellement nos terrasses et nos salles à manger : Nous avons modifié nos plans de salle afin de respecter les règles de distanciation physique. Le nombre de personnes permis à une table sera en fonction du nombre autorisé selon chaque province. Des distributeurs de solution hydroalcoolique pour la désinfection des mains ont été installés à travers le restaurant afin d’être facilement accessibles, et on demande à tous les invités de bien se désinfecter les mains en entrant dans le restaurant : Les terminaux de paiement sans fil Les poignées de porte Les condiments, etc. Les toilettes seront modifiées afin de faciliter la distanciation physique et seront assainies à fond chaque 30 minutes. On offrira un masque aux invités comme mesure de protection additionnelle. Nos menus seront remplacés par des menus à usage unique, jetables. Vous pourrez aussi trouver notre menu complet au jackastors.com. Le papier brun que l’on met sur les table sera comme toujours, à usage unique. Nous offrirons à nos invités l’option d’utiliser un verre en plastique à usage unique pour leurs boissons s’ils le désirent, et nous offrirons plus de choix de boissons en bouteilles et en canettes. Tous les restaurants seront nettoyés à fond à tous les jours Tous les gérants et les équipiers : Porteront le EPI (équipement de protection individuel) Seront soumis à un dépistage de santé pour vérifier s’ils ont des signes ou symptômes et une prise de température avec thermomètre à infrarouge sans contact aura lieu avant chaque quart de travail Respecteront la distanciation physique – lorsque possible, en décalant les postes de travail ou en installant des cloisons (plexi) lorsque ce n’est pas possible. S’assureront que les tables et les chaises sont désinfectées à chaque tour de table. Se laveront les mains efficacement et plus fréquemment lorsqu’ils touchent à des surfaces communes. La formation de ces nouvelles mesures sanitaires et de sécurité sera complétée avant la réouverture du restaurant pour tous les équipiers et les gérants, incluant comment pratiquer la distanciation physique pendant les quarts. Avec le temps, nous continuerons de modifier l’expérience des invités en restaurant afin d’améliorer le confort et le sentiment de sécurité avec notre appli Inspired Dining Rewards qui permettra de réduire le contact entre le serveur et l’invité. Nous sommes vraiment heureux de pouvoir graduellement reprendre nos opérations en salle à manger et sur la terrasse mais nous comprenons que certains invités vont préférer attendre un peu avant de revenir dans ce milieu; pas de souci, pour le moment nous allons continuer d’offrir toute la gamme de nos plats pour emporter et la livraison via nos plateformes. Nous sommes conscients que l’industrie de la restauration et l’expérience en salle paraîtront différentes qu’à l’habitude, mais je peux vous assurer que chez Service Inspired, nous sommes fiers de toujours avoir fait les choses un peu différemment et nous allons continuer de le faire pendant les prochains mois afin de vous offrir des expériences mémorables que vous pourrez partager, que ce soit en mangeant avec nous sur place, ou en savourant vos plats préférés à la maison. Si vous avez des questions, vous pouvez envoyer un courriel à covid19information@sircorp.com. À tous nos équipiers, nos invités et nos communautés qui continuent de traverser ces moments difficiles avec nous – un énorme merci rempli de gratitude, February 9, 2021 To all of our valued Guests, Today we announce the permanent closure of our three properties located at Yonge and Gerrard. Scaddabush Italian Kitchen & Bar, REDS Midtown and Duke’s Refresher will all permanently close their doors effective end of day Tuesday February 9th. The COVID-19 pandemic has drastically altered our environment and put a great deal of stress on many businesses including our own. Our landlord presented us with an unexpected but mutually beneficial opportunity to vacate these properties. Given the current economic conditions and uncertain future, we have decided to exercise this option and return the property to our landlord. We want to thank our valued Guests and team members for their loyalty and support during these unprecedented times. To the local community and all our valued partners we sincerely thank you for the last 10 years and we will miss you. While we may not gather in this building again, you can still find Scaddabush at 200 Front Street and numerous other locations throughout the GTA. REDS can be found both at 77 Adelaide Street and at Square One shopping mall. Duke’s Gerrard, serving Renegade Chicken will be relocated to our St. Lawrence Market location at 73 Front Street effective Monday February 15th. Stay safe and please feel free to contact us directly at covid19information@sircorp.com if you have any questions or concerns. Sincerely, Learn more about our restaurants Contact Us | Privacy Policy | Accessibility | Ethics Hotline | SIR Royalty Income Fund Copyright © 2018 Service Inspired Restaurants. All rights reserved.