English - Español - 中文 A+ A- Home Find Plans Find Providers Members Contact Us COVID-19 Log in Special Events Compliance Program Fraud, Waste, or Abuse Medicare Complaint Form Office of the Medicare Ombudsman Legal Notice Central Health Medicare Plan is an HMO plan with a Medicare contract. Enrollment in Central Health Medicare Plan depends on contract renewal. Discrimination is Against the Law Central Health Medicare Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Central Health Medicare Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Central Health Medicare Plan: Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters Written information in other formats (large print, audio, accessible electronic formats, other formats) Provides free language services to people whose primary language is not English, such as: Qualified interpreters Information written in other languages If you need these services, contact our Member Services Department at 1-866-314 2427, 7 days a week, 8:00 A.M. to 8:00 P.M. (PT). TTY/TDD users should call 711. If you believe that Central Health Medicare Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Member Services Department. You can file a grievance in person or by mail, fax, or email at: Central Health Medicare Plan ATTN: Member Services 1540 Bridgegate Drive Diamond Bar, CA 91765 Phone: 1-866-314-2427, TTY/TDD 711 Fax: 1-626-388-2361 Email: mbrsvcs@centralhealthplan.com If you need help filing a grievance, Central Health Medicare Plan Member Services Department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. Language Assistance Services for Individuals with Limited English Proficiency Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-314-2427 (TTY: 711). 繁體中文 (Chinese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-866-314-2427 (TTY: 711). Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-866-314-2427 (TTY: 711). Tagalog (Tagalog – Filipino): PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-866-314-2427 (TTY: 711). 한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-866-314-2427 (TTY: 711) 번으로 전화해 주십시오. Հայերեն (Armenian): ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 1-866-314-2427 (TTY (հեռատիպ)՝ 711): فارسی (Farsi): توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با (1-866-314-2427)(TTY: 711) تماس بگیرید. Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-866-314-2427 (телетайп: 711). 日本語 (Japanese): 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-866-314-2427（TTY: 711）まで、お電話にてご連絡ください。 العربية (Arabic): ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (1-866-314-2427) (رقم هاتف الصم والبكم: 7671-205-888-1). ਪੰਜਾਬੀ (Punjabi): ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ। 1-866-314-2427 (TTY: 711) 'ਤੇ ਕਾਲ ਕਰੋ। ខ្មែរ (Cambodian): ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-866-314-2427 (TTY: 711)។ Hmoob (Hmong): LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-866-314-2427 (TTY: 711). हिंदी (Hindi): ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-866-314-2427 (TTY: 711) पर कॉल करें। ภาษาไทย (Thai): เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-866-314-2427 (TTY: 711). 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TTY/TDD: 711 1540 Bridgegate Drive, Diamond Bar, CA 91765 memberservices@centralhealthplan.com Last Updated On 10/01/2021 H5649_CY2022WEB_M Legal Notice Copyright © 2021 Central Health Plan of California Inc.