HomeAbout UsContact UsCity CouncilDepartmentsServicesJobsPublic SafetyEducationPhoto Gallery CONTACT US Call 311 for access to all City services and employees. 311 is open Monday through Friday, 7:00 a.m.to 11 p.m., Saturday 8:00 a.m. to 4:00 p.m. and Sunday, 10:00 a.m. to 4:00 p.m. with the exceptions of the New Year's Day, Thanksgiving and Christmas holidays. If you're calling from outside the city limits, call 585-428-5990. TTY: (585) 428-7600 Call 911 For All Emergencies (Police, Fire, Ambulance) City Government Office, Personnel Area code for all numbers: (585) Rochester City Hall - Information | Map & Directions 30 Church Street Rochester NY, 14614 Dial 311 within city limits 585-428-5990 Mayor's Office City Hall, Room 307A 30 Church St. Rochester NY 14614 428-7045 Lovely A. Warren, Mayor City Hall Room 308A 30 Church St. Rochester NY, 14614 428-7045 James P. Smith, Deputy Mayor, Liaison to the LGBTQ community City Hall Room 205A 30 Church St. Rochester, NY 14614 428-7163 Brittaney Wells, Chief of Staff City Hall Room 205A 30 Church St. Rochester, NY 14614 428-6271 Tracey Miller, Assistant to the Mayor; Director, Office of Constituent Services City Hall Room 308A 30 Church St. Rochester NY, 14614 585-428-7045 Dr. Lomax R. Campbell, Director, Office of Community Wealth Building City Hall Room 221B 30 Church St. Rochester, NY 14614 (585) 428-6139 Rochester City Council City Hall, Room 301A 30 Church St. Rochester, NY 14614 428-7538 Loretta Scott, City Council President 428-7538 City Clerk's Office Hazel Washington, City Clerk City Hall, Room 300A 30 Church St. Rochester, NY 14614 428-7421 Licenses and Passports 428-6617 Neighborhood and Business Development Gary Kirkmire, Commissioner City Hall, Room 223B 30 Church St. Rochester, NY 14614 428-6883 Dana Miller, Director of Development Services 428-6150 NBD Administration and Finance - Mary Kay Kenrick, Principal Staff Assistant 428-6309 Zoning - Jill Wiedrick Manager 428-6914 Planning, Dorraine Kirkmire, Manager dorraine.kirkmire@cityofrochester.gov 428-6698 Buildings and Zoning, Kurt Martin, Director 428-6520 Code Enforcement, 428-6520 Neighborhood Preservation, Daisy Algarin, Director of Neighborhood Service Centers City Hall Room 011A 30 Church St. Rochester, NY 14614 585-428-7711 Neighborhood Service Center, Northwest Office Tammi Herron, Administrator 71 Parkway, First Floor Rochester, NY 14608 428-7620 Neighborhood Service Center, Northeast Office Carlos R. Torres, Administrator 500 Norton St. Rochester, NY 14621 428-7660 Neighborhood Service Center, Southwest Office James H. Demps III, Administrator 923 Genesee St Rochester, NY 14611 428-7630 Neighborhood Service Center, Southeast Office Kelvin Knight, Administrator 320 N. Goodman St. Suite 209 Rochester, NY 14607 428-7640 Lead Paint Inspection 428-6520 Building Permits, Suzanne McSain, Permit Office Manager 428-6526 Building Code Review 428-6526 Handicap Parking Permit (585) 428-7711 Department of Human Resource Management Tassie Demps, Director City Hall, Room 103A 30 Church St. Rochester, NY 14614 428-7115 City Employment Information 428-7115 Civil Service Exam Information 428-7454 Department of Environmental Services Norman Jones, Commissioner City Hall, Room 300B 30 Church St. Rochester, NY 14614 428-6855 City Engineer-Holly E. Barrett, PE Architecture & Engineering, Construction, Maps & Surveys, Sidewalks, Street Lighting, Street Design, Street & Utility Permits 428-6828 Environmental Quality - Anne Spaulding, Manager Brownfield Remediation and Redevelopment Port of Rochester Redevelopment 428-6855 Commercial Refuse - Elizabeth Boddie, Manager Commercial Refuse 210 Colfax St. Rochester, NY 14606 428-8679 Operations – Karen St. Aubin, Director Residential Recycling and Refuse Collection, Fall Leaf Collection, Street Sweeping, Graffiti Removal, Snow & Ice Control for Streets & Sidewalks, Dead Animal Removal, Vacant Lot Maintenance, Pothole Repair, Clean Sweep Operations Center 945 Mt. Read Blvd. Building 200 Rochester, NY 14606 Director: 428-5990 428-5990 Buildings and Parks - Brian Liberti, Director Building Operations, Parks Maintenance, Forestry, Downtown District 2650 Lake Ave. Rochester, NY 14612 428-6971 Equipment Services – Joe LaDelfa, Director City Fleet Vehicle Maintenance Operations Center 945 Mt. Read Blvd. Bldg 100 Rochester, NY 14606 428-9650 Water Bureau - Director Emergency Services & Water Repairs, Customer Services, Plumber/Contractor Inquiries Water Bureau 10 Felix St. Rochester, NY 14608 428-7500 Water Operations Center/Filtration Plant Water Operations Center/Filtration Plant 7412 Rix Hill Rd. Hemlock, NY 14466 428-7500 Mount Hope Cemetery Jeff Simmons, Manager 1133 Mt. Hope Ave. Rochester, NY 14620 428-7999 Riverside Cemetery Jeff Simmons, Manager 2650 Lake Ave. Rochester, NY 14612 428-7775 Finance Department Rosiland Brooks-Harris, Director City Hall, Room 109A 30 Church St. Rochester, NY 14614 428-7151 City Assessor, Michael S. Zazzara Assessment & Exemption Information 428-7221 City Treasurer, Kim Jones 428-6705 City Property Tax Information 428-6940 Laura Miller, Parking Director 428-7482 Court Street Parking Garage 194 Court St. Rochester, NY 14604 546-5120 East End Parking Garage 475 E. Main St. Rochester, NY 14604 325-7860 Genesee Crossroads Parking Garage 69 Andrews St. Rochester, NY 14614 325-5145 High Falls Garage 210 State St. Rochester, NY 14604 454-4490 Sister Cities Parking Garage 28 N. Fitzhugh St. Rochester, NY 14614 423-9837 St. Joseph Parking Garage 72 N. Clinton Ave. Rochester, NY 14604 232-1880 South Avenue Parking Garage 39 Stone St. Rochester, NY 14604 770-2370 Washington Square Parking Garage 111 Woodbury Blvd. Rochester, NY 14607 232-3810 Parking and Municipal Code Violations, Dog Control Notices, Hearing Schedules, Scofflaw Notices Bureau of Parking 42 South Ave. Rochester, NY 14604 428-7484 City Purchasing City Hall, Room 105A 30 Church St. Rochester, NY 14614 428-7041 Information Technology Department Public Safety Building 185 Exchange Blvd. Rochester, NY 14614 428-7587 General Website questions or comments: Patrick Flanigan, Interactive Media Editor. For questions about any other City Services, call 311 (or 428-5990 from outside the City). 428-6219 Fire Department Felipe Hernandez Jr., Interim Chief Public Safety Building 185 Exchange Blvd. Rochester, NY 14614 428-7037 Arson Hotline 232-2828 Fire Academy 1190 Scottsville Rd. Rochester, NY 14624 753-3731 Smoke Detector Requests 428-1362 Police Department Cynthia Herriott-Sullivan, Chief Public Safety Building 185 Exchange Blvd. Rochester, NY 14614 428-7033 Administration 428-7210 Police Complaints (Professional Standards Section) Center for Dispute Settlement: 546-5110 428-7131 CrimeStoppers 423-9300 Drug Hotline 428-6000 Accident/Criminal Records 428-7493 Auto Pound/Towed Cars 428-6717 Family Crisis Intervention (FACIT) 428-7183 Major Crimes/Missing Persons 428-7157 Personnel 428-6718 Recruiting Section 428-6716 School Crossing Guards 428-7276 Victim Assistance 428-6630 Volunteer Coordinator 428-7496 Arrest Information 428-6702 Downtown Office 30 N. Clinton Ave. 428-9820 Animal Services - Chris Fitzgerald Director Animal Control Center Animal Services Center 184 Verona St. Rochester, NY 14608 428-7274 Emergency Communication Department Michael Cerretto, Director ECD 321 W. Main St. Rochester, NY 14608 528-2200 Law Department City Hall, Room 400A 30 Church St. Rochester NY 14614 428-6986 Freedom of Information 428-6986 Central Library of Rochester & Monroe County Patricia Uttaro, Library Director Central Library 115 South Ave. Rochester, NY 14604 428-8045 Arnett Branch Library Bruce Tehan, Branch Manager 310 Arnett Blvd. Rochester, NY 14619 428-8214 Charlotte Branch Library Paul Tantillo, Branch Manager 3557 Lake Ave. Rochester, NY 14612 428-8216 Frederick Douglass Community Library Erin Clarke, Branch Manager 971 South Ave. Rochester, NY 14620 428-8206 Lincoln Branch Library Sarah Lehman, Branch Manager 851 Joseph Ave. Rochester, NY 14621 428-8210 Lyell Branch Library Shamika Fusco, Branch Manager 956 Lyell Ave. Rochester, NY 14606 428-8218 Maplewood Community Library Johanna Buran, Branch Manager 1111 Dewey Ave. Rochester, NY 14613 428-8220 Monroe Branch Library Mary Clare Scheg, Branch Manager 809 Monroe Ave. Rochester, NY 14607 428-8202 Sully Branch Library, Maria Heeks-Heinlein, Branch Manager 530 Webster Ave. Rochester, NY 14609 428-8208 Phillis Wheatley Community Library Lori Frankunas, Branch Manager 33 Dr. Samuel McCree Way Rochester, NY 14608 428-8212 Winton Branch Library Kathy Wolf, Branch Manager 611 N. Winton Rd. Rochester, NY 14609 428-8204 Office of Management & Budget Christopher Wagner, Director City Hall, Room 200A 30 Church St. Rochester NY 14614 428-6186 Office of Public Integrity Timothy Weir, Director 185 Allen St, Suite 100 Rochester, NY 14608 428-7245 Department of Recreation and Human Services Dr. Daniele Lyman-Torres, Commissioner 57 Saint Paul St. Rochester, NY 14613 428-6755 Bureau of Recreation 57 Saint Paul St. Rochester, NY 14613 428-6755 Bureau of Human Services Bureau of Youth Services 57 Saint Paul St. Rochester, New York 14613 428-6342 and City of Rochester Public Market Jim Farr, Director of the Public Market 280 North Union Street Rochester NY 14609 (585) 428-6907 Adams Street R-Center 85 Adams St. Rochester, NY 14608 Pool: 428-7456 428-7266 Avenue D R-Center 200 Avenue D Rochester, NY 14621 428-7934 Tyshaun Cauldwell R-Center 524 Campbell St. Rochester, NY 14611 428-7860 Carter Street R-Center 500 Carter St. Rochester, NY 14621 428-7890 Edgerton R-Center Center 41 Backus St. Rochester, NY 14608 428-6769 Flint Street R-Center 271 Flint St. Rochester, NY 14608 428-7001 Genesee Valley Park Arena & Pool John Picone, Director of Athletics and Aquatics 131 Elmwood Ave. Rochester, NY 14611 428-7888 or 428-7511 428-7888 David F. Gantt R-Center 700 North St. Rochester, NY 14605 428-7149 Frederick Douglass R-Center 999 South Ave. Rochester, NY 14620 428-6015 Thomas P. Ryan, R-Center 530 Webster Ave. Rochester, NY 14609 428-7828 Trenton and Pamela Jackson R-Center 458 N. Clinton Ave. Rochester, NY, 14621 428-7827 Roxie Ann Sinkler R-Center 75 Grover St. Rochester, NY 14611 428-7827 Bureau of Communications and Special Events Justin Roj, Director 30 Church St. Room 202A Rochester, NY 14614 428-7135 Office of Special Events Kara Osipovitch, Manager 30 Church St Room 203A Rochester, NY 14614 428-6690 Website questions or comments, Patrick Flanigan, Interactive Media Editor 428-6219 Other Agencies Rochester City School District (585) 262-8100 Federal government departments and agencies (800) 333-4636 N.Y. State departments and agencies (518) 474-8390 Monroe County departments and agencies (585) 753-1000 MAY WE SUGGEST 311 - We're here to help City of Rochester Service Request Form Mount Hope Cemetery General Information Mobile Food Truck Fire Safety Information Analysis of Impediments to Fair Housing Choice (AI) Map: City Hall, 30 Church St., Rochester, NY 14614 Call: 585.428.5990 Email Home DirectoryTerms of Use Fair Housing Equal OpportunityTitle VI NondiscriminationCity Employees' Gateway ©City of Rochester 简体中文 English Français Deutsch Italiano 日本語 한국어 Português Español Translation by WorldLingo