Dufry Home open menu SUSTAINABILITY ESG STRATEGY ESG Strategy Sustainability is an inherent element of Dufry’s business strategy aiming for sustainable and profitable growth of the company. Our ESG engagement is focused on four key areas, where we want to have a positive impact within the scope of our stakeholder eco-system and beyond: customer experience; employee wellbeing and advancement; protecting the environment through the responsible use of our planet’s resources and being a trusted partner for all our stakeholders. Our ESG focus areas build on and reflect the sustainability expectations of the main stakeholder groups in our business eco-system. The clear classification simplifies the identification of material topics and the development of the related ESG initiatives to achieve the defined goals. EXPLORE OUR ESG FOCUS AREAS: Customer Focus Protecting Environment Employee Experience Trusted Partner Return to Sustainability homepage FEATURED DOWNLOADS DOWNLOAD CENTER 09/03/2021 ESG Strategy 2020 3.64MB 09/03/2021 ESG Report 2020 1.11MB 09/03/2021 Sustainability Report Annex 2020 94KB 09/03/2021 GRI Content Index 2020 80KB 09/03/2021 UN Global Compact Communication Progress Report 2020 64KB 11/12/2020 The Dufry Code of Conduct 1.9MB 28/02/2020 The Dufry Supplier Code of Conduct 551KB WORLDCLASS.WORLDWIDE. CLOSER TO YOU Your satisfaction is very important to us. If you have any comments or queries, please get in contact! Customer Service CONTACT INFORMATION DUFRY GROUP HEADQUARTERS Brunngässlein 12 CH - 4010 Basel Switzerland Phone: +41 61 266 44 44 E-Mail: headoffice@dufry.com COMPANY INFORMATION DUFRY AT A GLANCE OUR STRATEGY DIVISIONS & LOCATIONS FINANCIAL INFORMATION KEY FIGURES OUR SHARE BONDS & DEBTS DUFRY’S FIRST QUARTER 2021 TRADING UPDATE MEDIA & PRESS PRESS RELEASES & AD HOC ANNOUNCEMENTS DOWNLOAD CENTER PRESS RELEASE REGISTRATION FORM STORES, BRANDS & SHOPPING CUSTOMER SERVICE RESERVE AND COLLECT BRAND UNIVERSE Legal Note Privacy & Cookie Statement Terms of Use Subsidiaries Statements & Reports