GIFT GUIDE MAN KID ACCESSORIES COSTUME ART EXCHANGE POLICY ONLINE CHANGES AND RETURNS - STEPS TO FOLLOW: Access your account> Exchanges and returns > Request an exchange or return > select the order you want to exchange or return. Choose the option " Exchange " or " Refund ". In case it is a change, you must indicate the garment you want to receive. Finally, press the " Send " button and your request will be registered. In 24/48 business hours you will receive a confirmation email and we will order the courier to come to your address in less than 3 business days. - Once the order is received at our facilities, we will process the exchange / return that you have requested within a maximum period of 5 working days. Returns are made through the same form of payment in which the purchase was made, except if it was cash on delivery, which in this case will be made by bank transfer to the account number that you indicate when requesting the return. - Remember that you can also make changes and returns in our physical stores, where you must enter your profile and download the order to show it to the store colleagues. For returns in the store, the package will be collected and you will receive the amount in the same means of payment used, an operation that will be carried out from offices within 3-5 working days. This procedure cannot be carried out in Outlets or El Corte Inglés centers. IMPORTANT: If the garments and accessories are not sent in perfect condition as received, we reserve the right to make the exchange or return. * NOTE: Changes / returns will be made for all items except underwear. ** NOTE: Changes / returns from countries other than Spain, this operation can only be processed in an online store and NOT in a physical store. X Cookie Consent We use our own and third-party cookies for analytical purposes and to show you personalized advertising based on a profile drawn up from your browsing habits (for example, pages visited). For more information see the cookie policy . You can accept all cookies by pressing the "Accept" button or configure or reject their use by pressing the "Configure" button. To accept Set up