Support Ticket Client Portal Remote Screen Login 952-925-BLUE (2583) Managed IT Business Solutions Support News/Events About Contact Service Status Call Blue Net today for a thorough assessment. Our experts are standing by to show you how flexible and agile your business really can be. CONTACT US Security Hardware Patching 5-22-2020 ****** Status: Scheduled Service: we will be performing a hardware refresh of network security edge devices. Date & Time: Friday May 22nd 2020 at 9:00 PM to May 23rd at 5:00 AM Impact: There will be periodic expected service unavailability throughout this maintenance. Summary: The affected services include the following: Multi-tenant & Private Cloud hosted Desktops & Applications Hosted Phone/PBX/Voicemail systems Cloud Managed Wireless (as a service) Hosted email & SharePoint Private cloud virtual machines If you experience any interruption of service after the maintenance is complete, please contact support. Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. ****** Security Hardware Maintenance/Upgrade 8-09-2019 was a success ****** Status: Completed Summary: The security devices were upgraded and all components have been tested out. If you experience any interruption of service after the maintenance is complete, please contact support. Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. ****** Security Hardware Maintenance/Upgrade 8-09-2019 ****** Status: Scheduled Service: we will be performing a hardware refresh of network security edge devices Date & Time: Friday August 16th 2019 at 9:00 PM to August 17th 2019 at 5:00 AM Impact: There will be periodic expected service unavailability throughout this maintenance. Summary: The affected services include the following: Multi-tenant & Private Cloud hosted Desktops & Applications Hosted Phone/PBX/Voicemail systems Cloud Managed Wireless (as a service) Hosted email & SharePoint Private cloud virtual machines If you experience any interruption of service after the maintenance is complete, please contact support. Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. ****** July 4th, 2019 Holiday Hours Service: Blue Net service desk Date & Time: Thursday, July 4, 2019 Impact: Our regular business hours service desk will be closed for the 4th of July holiday. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. Public DNS Maintenance 6-14-19 - Completed Status: Completed Service: Public DNS Date & Time: Friday, 06-14-19 to 06-15-18 6PM-2AM Summary: We are performing Public DNS configuration maintenance. Impact: Little to no end-user impact expected. However, all hosted systems may have service disruptions. Public DNS Maintenance 6-14-19 Status: Scheduled Service: Public DNS Date & Time: Friday, 06-14-19 to 06-15-18 6PM-2AM Summary: We are performing Public DNS configuration maintenance. Impact: Little to no end-user impact expected. However, all hosted systems may have service disruptions. Phone System upgrade 5-24-2019 Completed The phone system upgraded without issues. Phone System upgrade 5-24-2019 Date & Time: Friday May 22nd 2019 at 6:00 PM CST – 10:00 PM Impact: There may be periodic expected service unavailability throughout this maintenance. Summary: The affected services include the following: Hosted Phone/PBX/Voicemail systems Phone calls to Blue Net employees, our support line, and after hours line. Loss of service will happen intermittently throughout the upgrade. If you experience any interruption of service after the maintenance is complete, please contact support. Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. Phone System upgrade 5-24-2019Data Center Blade Server and Phone System upgrade 2-22-2019 Date & Time: Friday 22nd 2019 at 8:00 PM CST – 07:00 AM next morning Impact: There may be periodic expected service unavailability throughout this maintenance. Summary: The affected services include the following: Multi-tenant & Private Cloud hosted Desktops & Applications Hosted Phone/PBX/Voicemail systems Cloud Managed Wireless (as a service) Hosted email & SharePoint Private cloud virtual machines Phone calls to Blue Net employees, our support line, and after hours line. Loss of service will happen intermittently throughout the upgrade. If you experience any interruption of service after the maintenance is complete, please contact support. Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. Christmas and New Year’s 2018 Holiday Hours Service: Blue Net service desk Date & Time: Monday, December 24, 2018, Tuesday, December 25, 2018, and Tuesday January 1, 2019 Impact: Our regular business hours service desk will be closed for the Christmas Eve, Christmas Day, and New Year’s day holidays. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2 Thanksgiving 2018 Holiday Hours Service: Blue Net service desk Date & Time: Thursday, November 22, 2018 and Friday, November 23, 2018 Impact: Our regular business hours service desk will be closed for the Thanksgiving holiday. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. Planned Maintenance Period 10-01-18 - Completed Status: Completed Service: Citrix/Netscaler Gateway Date & Time: Monday, 10-01-18 to 10-02-18 7PM-2AM Summary: We are performing configuration maintenance on Netscaler Gateway Impact: Remote users attempting to log into Citrix using the Netscaler may experience intermittent outages during the maintenance period. July 4th, 2018 Holiday Hours Service: Blue Net service desk Date & Time: Wednesday, July 4, 2018 Impact: Our regular business hours service desk will be closed for the 4th of July holiday. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. Memorial Day 2018 Holiday Hours Service: Blue Net service desk Date & Time: Monday, May 28, 2018 Impact: Our regular business hours service desk will be closed for the holiday. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2 Planned Maintenance Period 04-11-18 - Completed Status: Completed Service: Citrix/Netscaler Gateway Date & Time: Wednesday, 04-11-18 to 04-12-18 6PM-2AM Summary: We are performing configuration maintenance on Netscaler Gateway Impact: Remote users attempting to log into Citrix using the Netscaler may experience intermittent outages during the maintenance period. Planned Maintenance Period 01-16-18 -Completed Status: Completed Service: Citrix/Netscaler Gateway Date & Time: Tuesday, 01-16-18 to 01-17-17 6PM-2AM Summary: We are performing configuration maintenance on Netscaler Gateway Impact: Remote users attempting to log into Citrix using the Netscaler may experience intermittent outages during the maintenance period. Christmas and New Year’s 2017 Holiday Hours Service: Blue Net service desk Date & Time: Monday, December 25, 2017 and Monday January 1, 2018 Impact: Our regular business hours service desk will be closed for the Christmas and New Year’s holiday. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2 Thanksgiving 2017 Holiday Hours Service: Blue Net service desk Date & Time: Thursday, November 23, 2017 and Friday, November 24, 2017 Impact: Our regular business hours service desk will be closed for the Thanksgiving holiday. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2 Planned Maintenance Period 10-18-17 - Completed Status: Completed Service: Citrix/Netscaler Gateway Date & Time: Wednesday, 10-18-17 to 10-19-17 6PM-2AM (Completed at 8:30PM) Summary: We are performing configuration maintenance on Netscaler Gateway Impact: Remote users attempting to log into Citrix using the Netscaler may experience intermittent outages during the maintenance period. September 4th, 2017 Labor Day Holiday Hours Service: Blue Net service desk Date & Time: Monday, September 4th, 2017 Impact: Our regular business hours service desk will be closed for the Labor Day Holiday. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2 Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. July 4th, 2017 Holiday Hours Service: Blue Net service desk Date & Time: Tuesday, July 4, 2017 Impact: Our regular business hours service desk will be closed for the 4th of July holiday. Business Critical support will be available on-call. Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2 Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well. CONTACT US 2915 Waters Rd, Suite 105 Eagan, MN 55121 Phone: 952-925-BLUE Click To Email NAVIGATION Managed IT Services IT Support News/Events About Contact ABOUT US Blue Net is your strategic technology partner delivering first-class, client-focused services and support. Our team stays on top of the latest technology and business trends to help companies meet and exceed their IT needs. Website by Abstrakt Marketing Group © 2021 Facebook Twitter LinkedIn Sitemap Privacy Policy