The Cloud Contact Centre for Horizon Simplify customer engagement with Gamma’s Horizon Contact solution. The Contact Centre built for your business. Get to know Horizon Contact Chat to a specialist now Become a partner Features and benefitsDeliver better customer experienceProduct FAQsRelated productsRead the brochureBecome a Gamma Partner Get it right first time with Horizon Contact Make it easier for your customers to engage with your organisation. Horizon Contact is the integrated business communication and customer contact centre solution that simplifies customer interaction. Perfect for organisations who want to make it easier for customers to engage with them and unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford. Horizon Contact is a cloud-based contact centre solution that is designed specifically to work in conjunction with Horizon and Collaborate. 1:05 Overview Features Benefits of Horizon Contact Extensive reporting Complete with a comprehensive reporting tool that enables multiple reports to be created across all channels Access anytime, anywhere Horizon Contact is cloud-based and as such Agents can log into any device and work anytime, anywhere. Because Horizon Contact uses WebRTC, agents can have the same user experience wherever they have internet access. Quick and scalable A scalable solution from 2 – 500 seats with the option to add licences at any time as and when your business grows. CRM integration Horizon Contact has a fully integrated CRM solution, allowing you to manage all customer interactions within a single consolidated database. Also offering integration with Salesforce and Microsoft Dynamics, other CRM integrations coming soon. Guaranteed Service Availability Gamma have built an architecture that will deliver at least a 99.99% uptime SLA. Built across four Gamma data centres, the distributed architecture means loss of any single site won’t impact the ability to service customers. Chat with a Gamma team member now What makes Horizon Contact great? Clear, concise, and consistent user experience to really drive exceptional Customer Experience Simple to use interfaces Flexible licenses Simplified customer engagement Agent Interface Agents can view all the queues that they have been given access to view. Agents can take calls via a Horizon handset or via a softphone using the Horizon Contact portal. Supervisor Interface The Supervisor user has full agent functionality but can manage all agent users. Within the Horizon Contact Portal, the Supervisor’s main screen shows live data for both the queues and the agents that they manage. Admin Interface Horizon Contact is managed using its own web interface, which provides information and management control to authenticated operations users. The Administrator Portal part of the interface allows users who are logged in at the Administrator level to customise their Contact Centre features and functionality. Wallboard When an agent has classified an interaction, the classifications are logged and analysed by the Contact Centre for display via the wallboard and for inclusion in regular reports. FAQs How quickly can a Horizon Contact Centre be set up? Can I prioritise calls and emails to my best performing agents? Do I need to purchase any additional hardware or software? Can my employees work anywhere? Can I record calls? How can I manage staff performance? What communication channels does Horizon Contact Support? How can I keep a record of customer interactions? Can Horizon Contact be used with my own CRM? Is Horizon contact Secure and resilient? How is Horizon Contact integrated with Horizon and are there any inbound call charges like other cloud platforms ? Related products. Horizon Collaborate A complete unified communications experience for your business. Find out more Horizon Business Phone System An award winning cloud communications system for your business. Find out more Enterprise Contact Centre Our Cloud Contact Centre solution that works seamlessly with your Gamma voice service. Find out more Resources To find out more download our brochure or contact our sales team. Learn more Brands Working in partnership. All case studies Recent blog posts. 20 September 2021 / Customer Contact How to boost productivity with CRM integration View article 17 September 2021 / Customer Contact 4 benefits of integrating a CRM solution with your contact centre View article Partnership Become a channel partner with the UK’s leading network. Learn about our programme How can we help you? 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