B10522701 (214) 637-4900 sales@mercurycom.com HOME ABOUT SOLUTIONS PRODUCTS TEAM USER GUIDES CONTACT MiContact Center is the ultimate contact center application that helps your business empower customers with self-service capabilities. Today, that experience is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are and on multiple devices. Also, they expect to be able to switch between one medium and another while they are on the move on the same device. Additionally, today’s customer experience must go beyond customer-initiated interactions to deliver proactive communication, empower customers with self-service capabilities, and even leverage the power of machine-to-machine interactions via the Internet of Things (IoT). Whether or not your business has a traditional contact center, your customer touchpoints should be equipped to deliver informed and personalized interactions with your clients and prospects. Also equally as important, your business should have the ability to respond to changing requirements on the fly. Mercury Communication Services offers these premeire contact center solutions via Mitel’s MiContact Center. Have Questions About Mitel Products or Solutions? Fill out a form or call us and one of our communications experts is standing by to help you immediately. Free Consultations Award Winning Service We Want To Hear From You! MERCURY COMMUNICATION SERVICES 3333 Earhart Drive, #250 Carrollton, TX 75006 sales@mercurycom.com (214) 637-4900 Copyright 2018 © Mercurycom.com All Rights Reserved. Home About Solutions Contact Sitemap