TECHNOLOGY SUPPORT SECURITY SERVICES Time is money.... let IT Nexus improve your bottom line! TECHNOLOGY SUPPORT IT Nexus provides both hourly and Managed Services technology support services to our clients designed with their needs in mind. Regardless of which technology support services you take advantage of, our objective is to improve the profitability of your business. This is accomplished with IT Nexus' unique "single point of contact" approach to supporting your technology needs. Your employees no longer need to waste valuable time and money troubleshooting problems on their own by contacting multiple technology vendors in an attempt to resolve a problem. We all know how frustrating technology can become when things are not working as they should! Have you ever needed to send an important email to a customer and subsequently recieved a message saying the email was blocked or didn't go through? Who should you contact, e.g., the Internet Service Provider, the computer support provider, the email provider? Just think of how much time you or your employee would waste trying to figure this out, not to mention a sales order you may just have lost with your customer? With IT Nexus, these problems can become a thing of the past! IT SUPPORT "Responsive support when you need it" IT Support is a technology support plan providing reactive technical support services either in easy to manage, consistent monthly blocks of time, or in a traditional time and materials basis. The blocks of time provide a consistent monthly cost to the client eliminating the atypical wide variations in support costs from month to month. Either support option will help your business stop wasting money and will shorten the amount of time required to resolve technical difficulties in your business. IT Support includes: Professional Services provided in a Budgeted Services Block or T&M approach Helpdesk services available Monday - Friday, 8:00AM to 5:00PM, excluding holidays Benefits Access to technology support experts Resolve technology problems quickly Single point of contact for support IT Nexus client satisfaction guarantee IT MANAGE "Business peace of mind" IT Manage is a proactive Managed Services technology support plan that will improve the profitability of your business. For a fixed monthly investment, IT Nexus will take care of all of your technology support needs so you don't have to worry about your network or the potential of receiving an expensive invoice at the end of the month for "reactive firefighting services" rendered. IT Manage includes network monitoring of critical technology, preventative maintenance, help desk services, unlimited on-site and remote support, malware and spam management, key tecnology administration services, thorough documentation, procurement services and much more. IT Manage is your own, personal technology department, but at a fraction of the cost of a full-time technology employee with comparable experience. With IT Manage, our technicians proactively look after your network to deal with issues BEFORE they affect your productivity. IT Manage also includes the completion of regular critical preventative maintenance on your key network technology to ensure everything is in order. When a technical problem does arise, IT Nexus has the ability to remotely diagnose and resolve a large percentage of these issues without needing to waste your time by having an engineer travel to your business. The main objective of IT Manage is to save your business valuable lost time, productivity and potentially lost business. IT Manage is the ideal solution for organizations which demand the utmost in technology reliance and quality service. IT Manage addresses your technology support needs by optimizing network availability, ensuring predictable technology support costs and by providing you with the highest technology support experience possible. IT Manage includes: Business availability & performance monitoring Unlimited Help Desk Services Network Documentation Proactive Maintenance checklist Service Level Agreement Unlimited remote & on-site support Helpdesk services available Monday - Friday, 8:00AM to 5:00PM, excluding holidays Benefits Ability to focus on your business, not IT Single point of contact for support Improved productivity Reduced operational expenses Decrease wasted money and resources Increased Peace of Mind Strategic business partner relationship IT Nexus client satisfaction guarantee Do you need immediate technical support now? If yes, call IT Nexus at (402) 934-9005 and you will receive a 6 digit PIN code which will allow our experienced technicians to quickly access your computer to resolve your problem in a matter of moments! Enter your 6-digit PIN code: Copyright 2005 IT Nexus, Inc. All rights reserved.