By continuing to browse the site you are agreeing to our use of cookies. Read our Private policy> Back to Main Menu Industry Insights Spotlight Products & Solutions Support Service and Software Huawei Service and Software provides global carriers with industry-leading, secure, and reliable end-to-end solutions, covering network planning, construction, O&M, optimization, and service operations. Over the past 30 years, Huawei has gradually become one of the world's largest and most advanced service and software providers, with delivery capabilities and resources that are distributed around the world. In the future, Huawei, as an always reliable strategic partner of carriers, will continue to devote itself to helping carriers achieve digital transformation and business success. Watch Video Publication Highlights Highlights Huawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst Project Learn More → Solutions Network Consulting & System Integration Network Assurance and Operations Service Experience Consulting & System Integration Learning Services Learn More Software Business Learn More Learn More 5G Services Learn More Learn More OPEX Optimization Learn More Learn More B2C Business Solution Learn More Videos Shape the Future Together Listening, Cooperation, Improvement! We are here! We are always here for you. Huawei Digital Engineering Solution Enables Rapid 5G Network Deployment Huawei Global Services has delivered successful global practices through a digital platform. We aim to provide customers with the most effective network construction solution available, enabling rapid and efficient 5G deployment. Accelerating 5G Deployment by Digital Technology Huawei introduces photogrammetry technology and BIM modeling technology into telecommunication engineering, to change survey and construction mode of site and accelerate 5G deployment. Openness, cooperation, innovation Let us leverage digital wisdom, seize the decisive moment，Bring digital to every person, home and organization for a fully connected, intelligent world. Collaboration, Workspace, Realization Huawei CWR@Digital solution optimizes the user structure, improves network investment efficiency, and helps carriers achieve business success by using digital, automatic, and intelligent technologies. AUTIN，Unleash the Power of Operations By opening the capabilities of the platform, global carriers, ecosystem partners and Huawei work together to transform human-dominant O&M to intelligent O&M through man-machine collaboration. Industry Recognition TM Forum 2021 ‘AI, data & insights’ Excellence Award [UK, London, October 8, 2021] China Unicom Intelligent Network Innovation Center’s AI-based network operation management platform project won the ‘AI, Data and Insights’ Excellence Award at the Digital Transformation World Summit 2021 (DTWS 2021) hosted by the TM Forum. Best implementation of innovative technology solutions [London, UK, October 29, 2021] The catalyst project “Leveraging AI/ML to drive CX business outcomes proactively”, won the TM Forum “best implementation of innovative technology solutions” award for generating business value and deliverables for customer experience (CX) standards and best practices. TM Forum Sustainability-impact Award [London, England, October 22, 2021] The project “Smart IDC–Intelligent Energy Saving for Data Centers” co-incubated by Huawei, China Telecom, China Unicom, and China Mobile won TM Forum’s Catalyst Team Award for Sustainability Impact. Best Test and Measurement Technology Award [London, UK, September 22, 2021] HUAWEI SmartCare® Customer Experience Management Solution won the Best Test and Measurement Technology Award at 5G World Summit 2021, which was held on September 21-22 in London. Future Digital Awards for Fintech & Payments [United Kingdom, Basingstoke, October 13, 2021] Huawei won two Future Digital Awards in Fintech & Payments from Juniper Research. Huawei’s FinTech Platform was awarded as the platinum winner for Best Mobile Money Offering 2021 and Huawei Overdraft Solution was awarded as the gold winner for Financial Platform 2021. 2020 GLOTEL Project Delivery Perfection Award [United Kingdom, London, 6th November 2020] At the 8th Global Telecoms (GLOTEL) Awards, the 5G network optimization project by Huawei and Sunrise, won the Project Delivery Perfection award. Outstanding Use of TM Forum Assets Award [Kuala Lumpur, Malaysia, November 14, 2019] Huawei and its partners have won the Outstanding Use of TM Forum Assets Award for the TM Forum Catalyst Project "App Trading Marketplace: A Framework for CSP Collaboration" at the TM Forum Digital Transformation Asia (DTA) in Kuala Lumpur. Success Stories Digital Transformation for Business Growth Communication Service Providers (CSPs) nowadays are facing increasing challenges due to changes in customer behavior as well as competitions from OTT players in terms of service innovation, time-to-market and customer service experience. Digital Customer Experience Management Facilitates Operation Transformation During the evolution from the 4G to the 5G era, the business forms and competition environments used in B2C and B2B scenarios will change greatly. The major issue for operators focuses on ways to provide optimal experience to support rapid business development and gain a new competitive edge. China Mobile IoT: China Mobile Partners with Huawei to Create the Era of IoE As a connection operations management platform built on the cloud, CM IoT is independent from the people-oriented operations support system and uses IoT-dedicated network elements for connection support. Jiangsu Mobile Enters the Era of Intelligent Maintenance It has become an urgent need for Jiangsu Mobile to maximize the use of big data and AI technologies to evolve to intelligent O&M and build a zero-interruption network, in order to reduce O&M costs, improve efficiency, ensure better network quality, and improve user digital service experience. Going Dutch on transformation with KPN Back in 2014, the Dutch telco KPN was finding it hard to expand its market share for a slew of reasons, including inefficient and costly legacy architecture, product silos, and an incomplete picture of customer requirements. The operator knew it needed to transform to respond to the market with the kind of agility that the cloud era demands. Sunrise and Huawei Sign ICT Managed Services Agreement Sunrise and Huawei jointly announced the signing of a significant five-year partnership ICT Managed Services contract in Shenzhen. Under the terms of the contract, Huawei will provide a comprehensive range of services, which includes Information Technology (IT) infrastructure and Communications Technology (CT) networks, field operations, and spare parts management. Information Huawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst Project Huawei Releases First-ever 5G Service Experience-Based Network Planning Criteria Publication: INTELLIGENCE EMPOWERS YOUR BUSINESS SUCCESS AI for IT & Network Operations (AIOps) phase III Catalyst Release the Latest Achievements at TM Forum Digital Transformation Asia On the eve of 5G V2X: Significant Progress in the C-V2X Network Test Solution Huawei Launches Industry’s First Monetization Solution for 5G SA Network Huawei Launches Industry’s First Site Digital Twins Based 5G Digital Engineering Solution "AI Inside" Platform Enables Digital Transformation and Makes Operation Smarter Enabling Business Success Through Reliability, Professionalism and Agility Huawei shares digital transformation enabling services (DTPC) and successful practice Resources White Paper 5G Monetization White Paper White Paper Huawei Intelligent Operations Solution White Paper White Paper Huawei Customer Support Services Value Quantification White Paper White Paper Achieving Digital Transformation of Mobile Network Operations White Paper 5G ToB Service Experience Standard White Paper Technical White Paper on Virtual Reality Experience Standards White Paper Network Operations Transformation White Paper White Paper IoT Experience Management White Paper White Paper White Paper for 5G Cloud VR Service Experience Standards White Paper SOC（Service Operations Center） White Paper White Paper Indoor 5G Networks White Paper White Paper IPTV Index System White Paper White Paper GlobalData and Huawei Jointly Release Network Experience Index White Paper Information For Consumer Enterprise Partners About Huawei Trust Center Our Company Events News Quick Links Huawei Group Consumer Business Enterprise Business Discover Success Stories Industry Insights Publications Huawei Blog Huawei Facts Copyright ©2021 Huawei Technologies Co., Ltd. Terms of use Privacy Policy Contact 3rd Party Survey Privacy Notice (Western Europe Region)