Useful Links We understand that everyone’s circumstances are different and people can get into financial difficulties through a number of ways. Our dedicated team are on hand to work with you to help develop realistic and personalised solutions to your financial problems. Below you will find a number of documents providing you with more information. Credit Reference Agency Information Notice (CRAIN) Handling your complaints effectively Bereavement support: What to do when someone dies Where you can go for help Privacy Policy Support with financial difficulties UK Finance: Help if you’re experiencing financial abuse Tariff of Mortgage Charges PayPlan: Debt plan options PayPlan: Helping you find a solution The Money and Pension Advice Service have created a Money Navigation Tool for those affected financial by COVID-19. Simply click on the links below to view a series of third party websites which offer additional support for free. Financial Support Charities Personal Advice Websites Credit Reference Agencies For help and support about making a repayment, or if you have any queries about your account please contact us by calling: Customer services telephone number: 0333 240 6114 Your mortgage is secured on your home. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Website Terms and Conditions Privacy Policy Cookie Policy About OneSavings Bank Registered in England (Company Number 1080632 - VAT Number 823 8508 22), Firm Reference Number 724522. Prestige Finance is authorised and regulated by the Financial Conduct Authority. Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. Prestige Finance is part of the OneSavings Bank plc group (Company Number 7312896). Copyright © prestigefinance.co.uk™. All rights reserved. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Cookie Policy Cookies Settings Accept All Cookies