× A Message from Ports America, COVID-19 Pandemic Response OPERATIONS SAFETY LOCATIONS CLIENT ACCESS ABOUT US Risk Management - Insuring peace of mind. Ports America has administered its own self-insured longshore workers comp and liability exposures for many years, developing a staff of highly experienced claims managers and adjusters throughout the U.S. The claims staff directly administers to all claims for the business. Exposures to the operating companies are underwritten by Ports America’s captive insurance facility, Ports Insurance Company, Inc., which is licensed by the New Jersey State Insurance Department. Ports Insurance Company, Inc., is authorized by the U.S. Department of Labor to underwrite longshore workers compensation coverage for Ports America and affiliated companies. USL&H is the largest risk transferred into the captive. The captive also provides “deductible indemnity coverage” for most other insurances, including General Liability, Stevedores/Terminal Operators Liability and Property. Regional Please direct all medical billing status calls to our bill review provider, Definiti: 949.716.1891 Correspondence for all regions to be directed to our central mail facility at Ports America Risk Management 55 N Arizona PL #400 Chandler, AZ 85225 Faxes for all regions to be directed to 480.499.3111 Claims inquiries can be directed to the staff members in your region. Region Name Phone Location(s) Covered Corporate Richard Shewack 732.635.3897 525 Washington Boulevard Suite 1660 Jersey City, NJ 07310 North East John Treubig 973.522.2215 Direct claims servicing for ports of New York and New Jersey, Boston, Maine, and Rhode Island North East Wendy Machos 973.522.2206 Direct claims servicing for ports of New York and New Jersey, Boston, Maine, and Rhode Island Mid-Atlantic John Malczewski 410.649.7607 Direct claims servicing for ports of Baltimore and Norfolk South East Crystal Farrell 504.894.6368 Direct claims servicing for ports of Wilmington, NC, Charleston, Savannah, Jacksonville, and Tampa Gulf/Texas Steve Arceneaux 504.894.6312 Direct claims servicing for ports of New Orleans, Baton Rouge, Gulfport and Texas SOCAL Rick Lopez 480.224.6860 Direct claims servicing for ports of LA, San Diego, and Port Hueneme PNW Rick Lopez 480.224.6860 Direct claims servicing for ports in Washington NOCAL Rick Lopez 480.224.6860 Direct claims servicing for ports in Northern California Liability and Cargo David Gauthreaux 504.920.2209 Operations Container Bulk/Breakbulk Auto/RoRo Cruise Safety Locations West Coast Gulf Coast East Coast Client Access iDockworks N4 VoyagerTrack TOS Web Portal About Us Who We Are Public-Private Partnership Mission, Vision and Values Corporate Video News Brochure Careers Contact Us Risk Management Credit Resources Tariffs/Terms Employee Login © 2021 Ports America. All rights reserved. Terms of Use | Privacy Policy