HOME ABOUT US THE HOMES THE ROOMS THE STAFF ADMISSIONS POLICY CONTACT US PRIVACY POLICY Wilton House Ltd is committed to protecting and respecting your privacy, keeping your data safe and secure is our top priority. We regard your privacy with the (Data Protection Act 1998). Wilton House Ltd will take both technical and organisational measures to protect the confidentiality and security of your personal information. Wilton House Ltd gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant Data Protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data. Wilton House Ltd is a Registered Provider (Registration No 1997746) with the Care Quality Commission (CQC) for our three care homes, Lime Tree Manor, Wilton House and Wilton Lodge. For the purpose of the Data Protection Legislation the Data Controller (i.e. the company Wilton House Ltd) is responsible for and controls the processing of your personal data that is given and may be the occasion this information may be shared with a third party who will act as a Data Processor to carry out specified functions on behalf of Wilton House Ltd. Our designated data protection appointed person is Lyn Slade who can be contacted at our head office , Lime Tree Manor 171 Adeyfield Road Hemel Hempstead Hertfordshire HP25JU headoffice@wiltonhousecarehomes.com Tel No 01442 267012. The new General Data Protection Regulation comes into force on the 25th May 2018, the law makes it easier for you to find out how we use and protect your personal information, the new law builds on what we already do today and how we use and protect your personal information. The GDPR enhances people’s existing rights and obligations which are currently in place with the Data Protection Act, providing you with further protection. We collect and use your personal information fairly and transparently in providing you with our services, “personal information” is information about you from which you can be identified, such as your name, address, contact details email address, religious, cultural or social identity, financial profiles and other sensitive personal information such as your medical information. The information that we collect and may hold about you. Wilton House Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. The personal data that we collect from you is Basic details such as name address date of birth, personal email or business email, home telephone number, mobile telephone number NHS Number National Insurance Number Bank details Religion Ethnicity Sexual orientation Doctors Name and address Marital status Next of kin contacts details Social background Occupation Details of any contact we had with you such as referrals and financial quotes Details of other services you have received Patient experience, feedback and treatment outcome information you provide Information about accidents, incidents and complaints Notes and reports about your health and any treatment and care you have received or need including clinic and hospital visits and medicines administered Recording of any telephone calls we receive or make How do we access your personal information? We need to have relevant information to ensure your needs are met in a safe environment that is caring, responsive, effective and well led We may ask you to give us relevant information and perhaps ask you to fill in some forms If you contact us by telephone we may keep a record of that correspondence We may receive confidential information from various authorities prior to your admission to enable the care home staff to make a detailed pre admission assessment, to determine if the care home can meet your needs and to use the information as a baseline in the care planning process Discharging hospital medical and nursing staff, Care Co-ordinators, GPs, Pharmacist and the Multidisciplinary team We will ask you or if you choose your next of kin to give us some information to help us formulate person centred care plans, risk assessment and appropriate referrals to be made for equipment and nursing/care needs Your next of kin/ advocate, relatives/ friends/ third party may be asked to give us relevant personal information We recognise that everybody is an individual, and acknowledge the importance in giving person centred care, Registered Nurses and or Senior Carers will sit with you and complete a full in-depth assessment based on the information you or your advocate provides. This information will be processed electronically and or hand written There are occasions where you may not want to share with us some specific information or withdraw previously given consent. It is within your rights to refuse or withdraw consent You may have a Power of Attorney document in place (POA) for Health and Welfare and or for Property and Finance. POA refers to a trusted friend or relative to act on your behalf, the person appointed is called “attorney” and must be registered with the Office of the Public Guardian to be valid. We will require copies of these documents to evidence identity and validity of the person Your rights. You have the right to access any personal information that Wilton House Ltd processes about you and to request information about Your personal data we hold about you The purpose of the processing The categories of personal data concerned The recipients to whom the personal data has/will be disclosing How long we intend to store your personal data for If we did not collect the data directly from you, information about the source If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us You can request a copy of the personal information we hold about you Where do we store your personal data, safeguarding measures? We adopt appropriate data collection, storage and processing and security measures to protect against unauthorised access, alteration, disclosure or destruction. Your personal data, transaction information is only stored on our sites in secure areas and is only accessible to a limited number of personnel that have been given passwords to computers or keys to locked cabinets to be able to access information. We take rigorous measures to maintain secure sites, electronic communications and databases are subject to errors, tampering and breakdown and we cannot guarantee these events not happening and we will not be liable to any such occurrences All of our computer operators are given strong passwords which will enable only permitted staff to be able to access your personal data on our computers. The staff never share passwords or re-use them and staff will always log out to ensure others cannot get access to information. Our employees receive training with regards to good security practices. How we use your personal data; Wilton House Ltd takes your privacy very seriously and will never disclose, share your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and the purposes specified in this notice. Your personal data includes your health or medical history and may be used by our service as follows; A basis for planning person centred care A means of communication among health professionals to include health care/behavioural health providers and clinical care co-ordinators who contribute to your care A legal document describing the care we provide To provide you with information for any additional treatment alternatives and other health related benefits A record that you or a third party payer can verify services billed were actually provided. We collect and store your personal data as part of legal obligation for business accounting and tax purposes A tool in educating health professionals Audits A tool we can access and continually work to improve the care we render and the outcomes achieved Sharing and disclosing your personal information We do not share or disclose your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We share personal information with the Care Quality Commission (CQC), Clinical Commissioning Groups (CCGs), General Practitioners (GPs), Multidisciplinary teams and professional registered medical personnel. We comply with UK Data Protection law, General Data Protection Regulation (GDPR) and all the applicable medical confidentiality guidelines from the Nursing and Midwifery Council (NMC) and the General Medical Council (GMC). We will disclose personally identifiable information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. If you receive services from Wilton House Ltd and that service transfers to a new provider, we may share your personal and confidential medical information with the new provider. How long do we keep your data? Wilton House Ltd only ever retains your personal information for as long as necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK law to keep your basic personal data for a minimum of 7 years after which time it will be destroyed. This does mean that your information may be retained for a period of time after you have stopped using Wilton House Ltd Services. You have the right to restriction of processing-where certain conditions apply to have a right to restrict the processing. You have a right to object to certain types of processing such as marketing. If you think that your personal information is inaccurate or incomplete you can ask us to correct it or remove it. Transfers outside the EU Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Wilton House Ltd does not transfer or store any personal data outside the EU. Responsibilities of Wilton House Ltd. Maintain the privacy and security of your personal data/health information. Provide you with this notice as to our legal duties and privacy practice with respect to information we collect and maintain about you. Notify you of any breach of your protected personal data and health care information. Notify you if we are unable to agree to a requested restriction. Consequences of not providing your data. You are not obliged to provide your personal information to Wilton House Ltd, however as this information is required for us to meet all of our service users needs in a safe, effective, caring, responsive and well led service we may not be able to provide our services without it. Payments. An invoice will be sent to you or a third party payer; the information may include your name and address. Lodging a complaint. Wilton House Ltd only processes your information in compliance with this privacy notice and in accordance with the relevant data protection laws, if however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint to the Registered manager of the care home. The GDPR brings in compulsory breach notification requirements- we must inform the ICO when we suffer a data breach unless the breach is unlikely to result in a risk to the rights and freedoms of persons. Wilton House Ltd has the right to make amendments to this Privacy Notice and advise you to regularly read the notice displayed throughout the home to see the changes made. If you have any data protection queries regarding Lime Tree Manor, please contact the registered manager Siji Sebastian on 01442 217755 Email address limetreemanor@wiltonhousecarehomes.com If you have any data protection queries regarding Wilton House Nursing Home and Wilton Lodge, please contact the registered manager Adriana Rusu on 01923 858272 Email address wiltonhousenursing@wiltonhousecarehomes.com Sharing is caring! © Copyright Wilton House Care Homes | Privacy Policy COVID-19 Update