CORPORATE CULTURE We want everything we do to be Simple, Personal and Fair Our culture, The Santander Way, is aligned with our corporate strategy. It encompasses our purpose, our aim and our ways of working. It is the cornerstone of our bank, a responsible bank. RELEVANT INFORMATION Culture Report 2019 2,7 MB Annual Report 2020, Responsable Banking chapter Annual Report 2020 41,4 MB Simple, Personal and Fair is how we work and that is the behaviour expected of our corporate culture. Simple We offer customers an accessible service with simple products that are easy to understand. We use simple language and improve our processes every day. Personal We provide our customers with a personalised service, offering them the products and services best suited to their needs. We want each and every one of our employees and customers to feel valued and treated as an individual. Fair We treat our employees and customers fairly and equally, we are transparent and we keep our promises. We create good relationships with different stakeholders because we understand that what is good for them is also good for Santander. Our culture encompasses eight corporate behaviours. These behaviours are the hallmark of our culture and are meant to guide how we work and how we live the Santander brand. Show respect “I show respect and I treat others as I would like to be treated, acknowledging and appreciating one another’s differences”. Truly listen “I listen and have empathy, to understand others’ needs”. Talk straight “I talk straight and adapt to others and the specific context, speaking out constructively”. Keep promises “I keep my promises and I am consistent in everything I do”. Actively collaborate “I actively encourage cooperation in order to find the best solution for customers and colleagues”. Bring passion “I bring passion and energy and I give my best to earn the lasting loyalty of my customers and colleagues”. Support people “I give support to people in their development, providing feedback and appreciating their contribution”. Embrace change “I embrace change, bringing innovative solutions and learning from mistakes”. USEFUL LINKS LEGAL LINKS OF INTEREST © Banco Santander S.A. All rights reserved. Corporate Headquarters: CGS Av. Cantabria s/n 28660 Boadilla del Monte, Madrid (Spain) COOKIE CONFIGURATION For Banco Santander, it is important to adapt to your tastes and preferences. To this end, we use proprietary and third-party cookies to differentiate your experience from that of other users, for analytical purposes and to deliver personalised advertising based on a profile drawn from your browsing habits. You can configure cookies or accept all of them. This banner will remain active until you run one of the two options. For further information, please consult our Cookie Policy. CONFIGURE COOKIES It only takes you a few seconds ACCEPT ALL COOKIES