Contact Us Build Your Quote Request COLE WIRE CUSTOM SERVICES PRODUCTS LITERATURE CERTIFICATIONS ABOUT US HOME /TERMS AND CONDITIONS Terms and Conditions United States | Canada | International CATALOG and ON-LINE LISTINGS Everything listed in our catalog and on-line is available, and all specifications and descriptions are current, as of the time of publication. Product listings and specifications are subject to change without notice. To verify the most current information including product not currently shown in the catalog, contact Cole Wire directly or your representative. TO PLACE AN ORDER Contact us by fax, phone, mail, or Internet e-mail. There is a minimum order amount of $100.00. METHOD OF PAYMENT We will accept cash, direct wire transfer, or on an open account pending credit and bank reference. Credit Cards Cole Wire accepts MasterCard, VISA and Discover. Credit cards accepted at time of order entry. Credit cards accepted after the date of order entry will be subject to a 3% service charge. Open Accounts If your business, institution, or government agency wishes to open an account with us and is located within the United States, contact us by telephone or email and request a credit application. Open account status is normally granted to well-rated organizations with three appropriate credit references and a banking history. Terms of payment are net 30 days. A complete open account credit verification form will need to be completed. Please allow 24 hours or more (depending on your references speed of response) to process open account applications. There will be a $25.00 service charge on all returned checks. A late fee of 1.5% will be applied for each 30 days after the invoiced due date. Direct Wire Transfer Call Cole Wire for direct wire account information. HANDLING Cole Wire and carrier handling charges will apply, depending on dimensional weight, size, order amount, and whether the product is a restricted article. SALES TAX We are required by law to charge and collect state and local sales tax unless we have on file a signed copy of your resale tax certificate. WARRANTY Seller makes no warranty that the subject goods are merchantable. Seller makes no warranty that the subject goods are fit for any particular purpose. In the event that the subject goods are or appear to be defective or nonconforming, buyer agrees to notify seller of same promptly. Buyer agrees that any claim or credit by buyer based upon buyer obtaining substitute goods shall be null and void unless buyer first provides seller with notice of the defect or nonconformance and sell authorizes buyer to obtain substitute goods. CLAIMS If our goods are or appear to be defective, discontinue their use and notify us promptly so that the matter may be investigated without delay. Under no circumstances are we responsible for any damage beyond the price of the goods. NOTIFY US IMMEDIATELY IF ERROR IS FOUND IN SHIPMENT. RETURNS Positively no goods will be accepted for credit unless our permission to return such goods is first secured in writing. We must be notified of any defect or non-conformance within 10 days and returns must be made within 30 days of the original invoice date and must be accompanied by a Return Materials Authorization. Authorization can only be obtained by calling your Cole Wire salesperson. Returns without this authorization will not be accepted. All items must be returned in the original condition as shipped. Returns may also be subject to a minimum 25 percent restocking charge and a replacement order. No cut pieces or lengths will be accepted for credit. No custom colored, striped, printed, twisted or paralleled items will be accepted for credit. All orders where custom value-added services have been performed are non-cancelable and non-returnable F.O.B. Unless otherwise indicated our terms of shipment are F.O.B. shipping point. SERVICES PRODUCTS COLE WIRE 800-323-1403 847-634-4300 sales@colewire.com Cole Wire & Cable Co., Inc. 620 Margate Drive Lincolnshire, IL 60069-4247 Sitemap Privacy Policy Terms of Service Copyright ©2021 Cole Wire