Search A Better Brand Experience. Delivered. OUR APPROACH Understand What Your Customers Want Build Consistent Brand Experiences Measure and Manage Work Effectively Deliver Best-in-Class Experiences Efficiently Upskill Your Contact Center Staff Manage Contact Center Risk and Compliance NEWS Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports The global BPO was named the Global No. 1 leader in AI & Analytics and Social Media CX Services, as... 123 PHIL NICCOLLS SVP, SHARED SERVICES TRIBUNE PUBLISHING READ MORE Our Mission We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Engagement, we believe, is a direct outcome of the empathy created when teams – invested in the delivery of your brand promise – work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter. LEARN MORE Fanatical About Your Customers Delivering meaningful experiences on your behalf is our No. 1 priority. LEARN MORE We Innovate So You Can Reach New Peaks We blend the latest digital-first technologies from across a diverse partner ecosystem with the skills of customer-centric pros. LEARN MORE Solutions Built Around You EXP+™ , the enterprise experience platform from Sitel Group, delivers integrated and vertical-specific solutions, tailored to your specific needs. LEARN MORE Driven By Your Success Our success is 100% reliant on your success. That’s why we’re committed to building mutual relationships that reward us when you achieve your goals. LEARN MORE Real-World Insight The latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges. ALL ARTICLES ALL BLOG RESEARCH NEWS NOVEMBER 17, 2021 Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports NEWS NOVEMBER 16, 2021 Sitel Group® Wins Top Partner of the Year Award from CallMiner NEWS NOVEMBER 11, 2021 Sitel Group® Honored as a Top Military Friendly® Employer for 2022 BLOG Benefits of Live Chat Support Services NEWS OCTOBER 28, 2021 Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine WATCH NOW WEBINAR - ON DEMAND Innovation by Design with Erik Qualman – an EmpowerCX Roadshow Event Subscribe to Receive Updates From Sitel Group® SUBSCRIBE OUR MISSION EXP+ PLATFORM INDUSTRIES INSIGHTS GLOSSARY ABOUT SITEL GROUP SITEL GROUP OFFERS LET’S TALK SALES & PARTNERSHIP MEDIA RELATIONS HR INQUIRIES CAREERS CAREER AT SITEL WORK FROM HOME FIND JOBS LOCAL WEBSITES FOLLOW THE LEADER Manage Your Cookie Preferences Legal Notice Cookie Policy © 2021 Sitel Group