Select a town IT ISGLON Help Contact us Sign in Client area Menu Savings tips - Viaqua SAVINGS TIPS Water, a scarce commodity As a requirement to have water in the future, we must always be careful to conserve this natural resource, which acquires special relevance in our geographical area. Below we provide the following savings tips: In the home In the garden In the bathroom In the pool Contracting Supplier portal Work with us Site map Legal notice and website privacy Cookies policy Data protection

Select a town ESGLEN Help Contact us Sign in Client area Menu Customer Counsel - Viaqua CUSTOMER COUNSEL We want to improve with you To encourage dialogue and increase our commitment to our customers, we have created Customer Counsel, to continue improving the quality of our services. The Customer Counsel is an office that deals with conflicts between the Group’s companies and their customers and helps find solutions in a friendly environment. It intervenes in the following cases: When the customer does not agree with a reply given by the company. When they have not obtained an answer to their claim. Controversies relating to fraud and claims for damages are not covered. Customer Counsel services available to the customer Personalised analysis of claims This service analyses, on an individual basis, each complaint made by customers who do not agree with the answer they have received from the company. Defending customers’ rights in relation to the company It is a final attempt, from within SUEZ, at an amicable solution, responding to the customer and trying to resolve their complaint. Mediation and impartiality between customers and the company It is impartial to all parties, ensures proceedings are transparent, keeps information confidential and acts independently of the management areas Identifying opportunities for improvement It encourages dialogue with and commitment to customers, seeking improvements to services. Visit the Customer Counsel Contracting Supplier portal Work with us Site map Legal notice and website privacy Cookies policy Data protection