Savings Business Finance About us Search Contact us Internet Banking Keeping you safe online We're committed to making your online and banking experience safe and secure What we do to protect you How to stay safe How to recognise fraud What to do if you're a victim of fraud How to recognise fraud Fraud isn’t always easy to spot, but here are some key things to look for: You’ve been contacted about an account or loan that you didn’t take out If someone has applied for an account or loan using your details, you may receive a letter or email about it. You’ll need to contact the company immediately to tell them. Unrecognised transactions on your bank statements Check your bank statements and if there’s a transaction that you don’t recognise, contact your bank as soon as possible. The earlier you spot something, the sooner your bank will be able to investigate. Post from your bank has gone missing If you’re expecting a new bank card, a statement, or a letter from your bank and it’s taking longer than you would have thought, your post could have been intercepted or stolen. Contact your bank so that they can protect your account. If you’re expecting a letter from Secure Trust Bank that has not yet arrived and you’re worried it may have gone missing, call us on 0345 111 7092. Other signs could be: emails have disappeared from your inbox calls are being diverted to another phone number you’ve seen on a credit report that there are credit applications you haven’t made If you spot any of these, or you’re concerned that you could have been targeted, please call us on 0345 111 7092. Connect with us: Savings Business Finance About us Contact us Company: Newsroom Investors Security Mortgages Modern Slavery Statement Useful links: Website Terms Privacy Statement Cookie Policy Accessibility Sitemap STB Group: V12 Retail Finance V12 Vehicle Finance Debt Managers Moneyway Careers Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550 All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.