BLOGS CASE STUDIES PARTNERS CONTACT US CAREERS ESUPPORT English WHY PTC PRODUCTS & SOLUTIONS EDUCATION & SUPPORT TRY & BUY SERVICE OPTIMIZATION Service Optimization Solutions Improve first-time fix rates, reduce truck rolls, and maximize customer satisfaction. Transform your entire service chain and surpass your competitors. IDC REPORT: FIELD SERVICE INNOVATION BUSINESS GOALS DRIVING VALUE REMOTE CONDITION MONITORING RESULTS SERVICE PRODUCTS MICROSOFT PARTNERSHIP CONTACT US Transform Your Service Model and Your Workforce PTC’s service optimization solution provides the perfect mix of technologies to reduce the cost of service and help accelerate the productivity and efficiency of service technicians. With advanced analytics and real-time visibility into the health of your products, you will know exactly what is wrong, why it went wrong, and ensure your technician has the right parts and procedures to fix the problem—sometimes before it happens. And, with remote software content management you can minimize how often technicians even need to be dispatched, keeping costs down and reducing the number of technicians necessary to service your assets. But, when you do need to train new technicians, augmented reality helps with onboarding and continuous on-the-job training. From 3D, step-by-step instructions to over-the-shoulder guidance and expert knowledge capture—you can ensure your workers have the information they need to fix things the first time, every time. Increase productivity across the value chain with technology that helps you do more with less—with speed and scalability. IMPROVE EFFICIENCY Increase service profitability up to 50% and improve customer lifetime value for a sustainable competitive advantage. MAXIMIZE REVENUE GROWTH Control costs for truck rolls, warranties, and inventory through predictive maintenance, remote monitoring, and more. REDUCE FIELD SERVICE COSTS Optimize Service and Increase Profitability Connect to remote products, employees, and customers to improve service and support. Increase customer satisfaction Unlock value through service Accelerate digital transformation De Beers’ mining operations span the globe; when operating in locations like the arctic circle, equipment uptime is crucial. With severe temperatures and remote, inhospitable locations, De Beers needs to know that their equipment and facilities will remain online. Watch how Caterpillar is using PTC’s Service Optimization solution to intelligently predict and prevent downtime—before it happens. Stay connected with your assets in the field so you can identify and address issues before they lead to unnecessary downtime for your customers. Read this buyer's guide to see how you can solve problems before they happen by leveraging real-time IoT data and predictive analytics. GET THE BUYER'S GUIDE ThingWorx Industrial IoT Platform Implement and scale service-optimizing solutions with out-of-the-box applications and a robust industrial IoT platform. LEARN MORE Vuforia Expert Capture Vuforia Chalk ThingWorx Kepware Edge Together, PTC and Microsoft are helping customers innovate groundbreaking new service models. Service organizations accelerate their time to value when PTC’s Service Optimization solutions are joined with the power of leading Microsoft technologies. Azure Cloud, Azure IoT, Dynamics 365 Connected Field Service and HoloLens 2 all have strategic touch-points with PTC technology, unlocking the full value of Service Optimization and other key solutions. EXTEND SERVICE WITH THINGWORX FOR AZURE Learn more about Service Optimization Contact us today to learn more about how IoT and AR can revolutionize your service organization. CONTACT US About Us Products Education Try & Buy Leadership Investor Relations News Partners Events Global Locations © Copyright 2021 PTC Legal Security Privacy Policy Cookies Settings By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies