Our Story Shop Contact Product Care FAQ Our StoryShopContact Product CareFAQ Shipping & Returns Shipping After placing an online order, please allow 1-2 business days for processing time. All online purchases are shipped via FedEx or USPS (US and International). Please note, purchases may not be shipped to P.O. boxes. If you have any questions about delivery times please contact Forte Fortuna Customer Service Fortefortunajewelry@gmail.com International Shipping All international orders are shipped via FedEx International Priority. Please be aware that shipping to international destinations may be subject to local customs fees or duties. Every country has different procedures for incoming packages. Forte Fortuna, Inc. does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. Forte Fortuna, Inc. is not responsible for non-paid import taxes, nor will Forte Fortuna, Inc. issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. Your privacy is important to us and we care about how information regarding your order is used and shared. Please note that we provide certain order, shipment and product information to our international carriers, and this information may be communicated to customs authorities to facilitate customs clearance and comply with local laws. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Shipping Cost and Methods USA orders will ship standard USPS for $4.00, unless arranged to ship through FedEx. Every additional item after your first initial piece will be $1.00 extra to ship. we are not in the business of profiting off shipping, we charge you what they charge us. Refused Shipments If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Forte Fortuna, Inc. This amount will be deducted from your merchandise refund. Tracking a Shipment After your online order has been processed and shipped, you will receive an email providing the tracking number as well as information on how to track your package. Forte Fortuna Online Store Return Guidelines Thank you for your purchase! If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund, less any applicable shipping charges, within 30 days of the invoice date. The merchandise must be unworn, unaltered and in resalable condition to qualify for a refund. Returns RETURNS - FOR ALL INTERNATIONAL AND U.S. ORDERS UNDER $75 You may return merchandise via any traceable method of your choice to the address below. Please note that Forte Fortuna will not be responsible for the shipping cost associated with the return, FORTE FORTUNA ATTN : ONLINE RETURNS 2930 SYLVAN AVE BALTIMORE, MD 21229 Refunds We will apply your refund to the original form of payment within 5 - 7 business days of receipt. You will be notified via email to the email address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account. Exchanges We do not offer merchandise exchanges. If you would like one Forte Fortuna item in place of another, simply return your original purchase by following the above return guidelines and place a new order for the item that you would like. Gift Exchanges If you received a Forte Fortuna item as a gift and would like to exchange it for another, please contact customer service via email at Fortefortunajewelry@gmail.com for more assistance. Incorrect or Defective Items If you receive an incorrect item or if the merchandise was damaged or defective, please contact customer service by calling (443)765-3778 or by email at Fortefortunajewelry@gmail.com For any additional questions about returns, refunds or exchanges, please contact Fortefortunajewelry@gmail.com ContactShipping & ReturnsProduct CareFAQ's Powered by Squarespace