Menu We sell a policy every two minutes ^ Updates: Coronavirus help and support and changes to our travel and business products. Make a claim How to make a car insurance claim Claims with no injuries For all car insurance customers You can make an online claim if you: Have been involved in an accident and no one was injured Need to make a theft, fire, vandalism, flood or storm claim. Make a claim MORE THAN claims with injuries 0800 300 252 If you've been involved in an accident or collision in which anyone is injured, please call us (open 24/7 for emergency recovery). Calls may be monitored and recorded. SMART WHEELS claims with injuries 0345 072 4422 If you've been involved in an accident or collision in which anyone is injured, please call us (open 24/7 for emergency recovery). Calls may be monitored and recorded. LOW MILER claims with injuries 0330 100 6508 Please call us if you've been involved in an accident or collision in which anyone is injured. Open 24/7 for emergency recovery. Calls may be monitored and recorded. Or you can call us: MORE THAN Claims helpline: 0800 300 252 For emergency recovery our dedicated claims helpline is open 24hrs a day, 7 days a week. For all new claims (not requiring emergency recovery) please visit our contact us page to see our opening hours. SMART WHEELS Claims helpline: 0345 072 4422 For emergency recovery our dedicated claims helpline is open 24hrs a day, 7 days a week. For all new claims (not requiring emergency recovery) please visit our contact us page to see our opening hours. LOW MILER Claims helpline: 0330 100 6508 For emergency recovery our dedicated claims helpline is open 24hrs a day, 7 days a week. For all new claims (not requiring emergency recovery) please visit our contact us page to see our opening hours. Repairer network When you use our repairer network, you'll benefit from a local garage, a courtesy car and online tracking of your car's repairs plus a lifetime guarantee on repairs. Windscreen or window claim For a damaged windscreen or window, call Autoglass on 0800 731 3172 (open 24/7) or book on-line. Have you broken down? If you have breakdown cover included with your car insurance, call 0330 102 3621 (open 24/7) for assistance. If you're a SMART WHEELS customer please call: 0800 900 988. Before you call us Accidents are upsetting, so when you find yourself involved in one, you can easily forget to note down the details required to make a claim. Before you notify us of a claim it'd be helpful if you can have the following to hand: Names, addresses and phone numbers of everyone involved in the incident, including passengers Car details including registration numbers, make and model of all vehicles involved Insurers' details and policy numbers Details of whether the police attended or not Digital photographs Details of any witnesses Let us know before arranging repairs or sorting out a replacement car. If your car's been stolen, you'll need to notify the police and get a crime reference number. What are you covered for? Before you get in touch, you might find it helpful to check the following: Your policy schedule - it lists who is insured on your policy, the cover options you chose, your unique policy number and personal detail you gave us. Your policy cover excesses - your policy schedule lists the excesses payable when you make a claim. What happens next? After you've registered a claim, our team of experts will work hard to help you get you and your car back on the road. Our comprehensive cover includes a courtesy car as standard, and a lifetime guarantee on all repairs if you use one of our recommended repairers (excludes a write-off). We're here to help If you have hearing or speech difficulties you can use Relay UK via textphone by adding 18001 before dialling; or simply download the Relay UK app on your mobile or tablet. If you have any queries about your policy or want to check the progress of your claim, call us on 0330 102 3630. If you're a SMART WHEELS customer call us on 0345 072 4422. If you're a LOW MILER customer call us on 0345 078 7549. Calls may be monitored and recorded. Please visit our contact us page to see our opening hours. 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