GFORCE NEWS PRODUCTS ABOUT ABOUT GFORCE HISTORY CONTACT PRIVACY POLICY TERMS & CONDITIONS PRESS BLOG HELP HELP & SUPPORT FAQS ACCOUNT LOG IN SIGN UP FAQS BEFORE SENDING A MAIL TO OUR TECHNICAL SUPPORT PLEASE CHECK THESE FREQUENTLY ASKED QUESTIONS TO SEE IF YOUR ISSUE IS ADDRESSED HERE. GENERAL I'm trying to reset my password, but I'm not getting the email. Please check your spam or junk folder before contacting support. Especially common for gmail users. If it’s not there, please contact support and we’ll happily reset your password manually. Do GForce instruments work with macOS 11 Big Sur? M-Tron Pro, Virtual String Machine and impOSCar2 work on Big Sur. Some users have reported a standalone crash, that we’re currently working on, but the plugin versions work well. However, Minimonsta and Oddity 2 will not work correctly. Fixes for these major issues may take a long time to do. More on this here: macOS update – 10th November 2020 Do GForce instruments work with macOS 10.15 Catalina? Yes. All of our current product lineup is Catalina compatible. Legacy products will not be receiving updates. AAX Format GForce Instruments. Platform: Any | Format: Any M-Tron Pro, VSM, Oddity2 and Minimonsta are available as Mac Format AAX instruments. If you’re an existing registered user of these, they have been allocated to your account free of charge. Alternatively this superb Multiband Mixer also acts as a host for VSTs within Pro Tools and is well worth checking out here. Finally, there will never be PC AAX versions of any GForce Instruments. Where can I find my installation codes? Platform: Any | Format: Any Provided you have a license registered to your account, you can find your installation codes once logged into ‘Accounts’. What is the price in $US or other currencies? Platform: Any | Format: Any Conversion to other currencies is handled by your payment provider. We use this website for currency conversion indications when buying. www.xe.com Are all your instruments available for download? Platform: Any | Format: Any Yes, all our current instruments are available to download directly from this website. For specific download instructions for VSM and M-Tron Pro please see their FAQ sections. Educational Pricing We offer educational pricing on all our products. You will need to prove that you currently attend, or teach at, an educational establishment. If you feel that you could benefit from an educational discount please drop us a line. We deal with all requests individually. Please Note* Educational discounts can only be applied to full priced purchases and cannot be combined with any other offer. How do I register my instruments? Platform: Any | Format: Any Please create or log in to your account, you’ll find an option to register your serial number on the main account page. In previous lives, serial numbers may be referred to as Registration keys or numbers. They’re the same thing. I want to know what the procedure is for a license transfer. As long as your product isn’t listed as “NFR”: In your account, click on the View Instrument button for the product that you’d like to transfer. You can transfer it to another registered GForce user using the box on the right-hand side. Or at the bottom on mobile browsers. The recipient’s licence is marked as NFR and cannot be transferred again. Can I change my account details including change my password? Yes. In your account pages. I have created an account but haven't received my password yet. Sometimes an over zealous spam filter may stop our email from getting to you. Try changing the settings and asking for the password to be sent again. If this doesn’t solve the problem, email us and we’ll provide you with your details. I use Receptor and I need tech support for one of your instruments. All technical issues with regards to our instruments and Receptor are handled directly by Muse. Upgrade/Update? What's the difference? Upgrade – something you pay for. Update – something you don’t pay for. Getting the message “Serial number already taken” when trying to register. Did you buy the product from our website? If so, registration is automatic and there’s no need for you to do anything. So the number is taken… but by you! If you didn’t buy from us, contact support with your serial number. I need my registration key but can only find a serial number! Or, I need a serial number and can only find a reg key! Over the years we have used these terms interchangeably, causing some confusion. They are, however, the same thing. I have an activation code from an online shop, what do I do with it? Create an account, then register your activation code with us. You’ll then be given a serial number to use when installing the instrument itself. The activation code cannot be entered into the instrument. How do I uninstall your instruments? Mac | Run the installer again (download a new one if you need to). When it comes to the installation selection screen keep clicking the tickbox until the text reads Uninstall. Do this for each format you want to uninstall then complete the installation process. PC |Find the uninstaller in Add/Remove Programs and run. GUI Sizes New UI sizes are now available for M-Tron Pro and VSM. We’re looking into our development options for increased UI sizes with Oddity2 and Minimonsta. Artist Endorsement We never pay artists for endorsements nor enter into an endorsement with an artist who has never used our instruments. Artists may be eligible to endorse our products provided they meet all of following conditions: The artist must already own at least one GForce Instrument and express a genuine love for it. The artist must prove popularity, e.g. have produced at least 1 top ten hit in a significant charts system in the last 24 months. The artist must provide scans of at least 5 interviews in music oriented magazines, such as Groove or Bravo, alternatively video interviews on MTV or music shows on local television. The artist must provide scans of at least 5 interviews published in magazines focussed on music production, such as Future Music, Electronic Musician, Keyboard, Sound & Recording or a combination of both magazine types. If the artist has an existing or prior endorsement by another audio company (hardware or software), the artist must send signed confirmation that the existing or prior endorsements do not conflict with endorsement by GForce. For example, if the artist still has to mention an existing and prior product endorsed by another company he can not be endorsed by GForce. The artist must provide prominent mention of GForce instruments in each booklet during the period of endorsement. The artist agrees to mention GForce instruments prominently in any production centric interview within the period of endorsement. The artist agrees to supply patches and demo tracks for inclusion in GForce products and use on the GForce website. The artist must send a set of photographs (cleared for publishing by GForce), to be updated every 2 years. The artist must provide a list of at least 5 appearances of GForce instruments on each album within the endorsement period, e.g. “Ambient background on track 02 using impOSCar2 preset ToDieFor” Failure to meet any of the above conditions will result in termination of the agreement and any licenses that have been issued under this agreement will be revoked. GForce Software Ltd reserves the right to revoke any NFR license at any time for any reason. The artist can end the endorsement period at any time by buying normal single user license. How many times can I install an instrument? Our licence agreement allows for up to two concurrent installations as long as both computers are owned (and mainly used by) the registered licence holder. This is designed to allow users to have one installed on a studio and one on a live performance rig. OB-E Will there be a PC version? Yes, we’re working on a PC version of OB-E. We’re sorry that we had to release it Mac only to start with. Fix for Issues with Logic Pro on Apple M1 chipped Mac We’re aware of an issue with UI scaling and the patch browser in Logic Pro on M1 Macs. We are working on a fix for this. For now, it will work correctly if you open Logic Pro using Rosetta. To do this open Applications in Finder. Right-click (or cmd-click) on Logic Pro and select Get Info. In the following window tick the “Open using Rosetta” box. Close Get Info and run Logic Pro. Oops. I’ve accidentally set the UI size too big for my screen and I’m unable to drag it to redo the size. Quit OB-E and go to: User/Library*/Application Support/GForce/OB-E and open the text file uisize.txt. Enter a more sensible amount, save the close the file before launching OB-E again. * This Library folder is hidden by default. Press cmd-shift-fullstop (period, dot) to view it. Sequence patches don’t play when I load them? Most OB-E Sequence patches have DAW Play active by default. Press PLAY on your DAW and you’ll hear them. If you want to hear them from the off, turn DAW Play Off. In Logic, some sequence patterns don’t replay when I load a previously saved project. In more recent iterations of Logic you have to highlight the instrument track to instantiate the plug-in. Why can't I see my VST presets in the browser? The preset browser saves and loads .aupreset files only. If you wish to use .vstpreset files you’ll need to do so via your host DAW’s patch management system. What are the demo restrictions? The OB-E demo will work for 14 days from installation or for 6 full hours, whichever is shorter. It has a limited selection of factory patches and cannot load user patches. You can save user patches for use in the full version later. How do I set it up for MPE? For MPE to control of pitch please make sure that your controller is using MIDI channels 1-8 and that the patch has the maximum possible bend range (48 steps). You then need to assign each of the 8 SEMS to your controller individually. This takes a few seconds, but it does allow you to control any parameter on any SEM. There’s a video tutorial available here: https://youtu.be/Sd-XvGASKHc I can't find OB-E in Logic 9 OB-E isn’t compatible with Logic 9 or other legacy Apple hosts. You will need to update to Logic Pro X. IMPOSCAR2 Will impOSCar2 work on macOS 11 and macOS 12? Yes, impOSCar2 works well on Monterey. There are a couple known issues with Big Sur: The wrong default patch loads when you first start the instrument and there’s an issue where the waveform and filter display windows may not update in real time. What's my username? Licence code? Key code? Reg code? Over the years we have had to change the format of our serial number system a couple of times. This has led to a bit of a confusion of names when it comes to your licence codes needed for installation. In your account click the View Instrument button next to impOSCar2. You will see two lines of text for the licence code. The first line is your “product username”, if you bought it on the new site it will begin with the letters “IMP”. Older buyers may have a username that they had on our old site here. The second line is the registration key, or licence code, or serial. It is always a long code of numbers and letters. Logic (or another AU host) is not seeing Audio Unit plug-ins. If an instrument is not being detected by Logic (or any other Audio Unit host), please try the following procedures. 1. Run the AU Manager from within Logic Pro X. 2. Depending on your OS, go to: Macintosh HD/Users/Library/Caches or Macintosh HD/Users/Library/Caches/AudioUnitCache Move the com.apple.audiounits.cache file to the Trash then empty the Trash. When you next restart Logic or Digital Performer they will freshly scan installed Audio Units and your instrument should now appear in the Audio Units list. 3. Go to Macintosh HD/Library/Audio/Plug-ins/Components. If you can see your plugin in the list of Audio Units, select the file and move it to the Desktop. Restart the Mac and start Logic or Digital Performer. Follow this by shutting down Logic or Digital Performer then move the Audio Units from the desktop back into the HD/Library/Audio/Plug-ins/Components folder. Restart Logic or Digital Performer and your instrument should now appear in the Audio Units list. AAX Format impOSCar2 There is no AAX version of impOSCar2 for Mac or PC. Please consider using a VST wrapper plugin to use impOSCar2 within Pro Tools. We have tested the following: Blue Cat Audio MB-7 Mixer Blue Cat Audio Patchwork DDMF Metaplugin64 I can't find the impOSCar2 manual The manual for impOSCar2 is installed to the following locations and is named impOSCar2_Manual.pdf. Mac: User/Documents PC: C:/Program Files/GForce/impOScar2/Documentation impOSCar2 crashes within NI Maschine Native Instruments uses a service called NIHardwareAgent which monitors the USB bus for the Maschine controller. Whenever this service is running, Imposcar 2 may crash and the kernel panics point to the VST, not the service. However, disabling this service gives consistent performance. Thanks to William Buchanan for the fix. When using a touch-screen PC the knobs and sliders are poorly responsive and jump about, how can I fix this? Please navigate to the following location on your computer: C:/Program Files/GForce/impOSCar2/Support Open the file ‘impOSCar2.sup’ with notepad and add the following line into the file after the {Knob Mode} line at the top: {Linear Knob Mode Cursor Move}{off} Save the ‘impOSCar.sup’ file M-TRON PRO Will M-Tron Pro work on macOS 12 Monterey? Yes. You’ll need the latest version, available to download here. Crashing in Logic Pro 10.5 Please update your M-Tron Pro to v3.0.3 or newer for compatibility with Logic Pro 10.5. Updates are available free from your account pages. Logic (or another AU host) is not seeing Audio Unit plug-ins. | Mac If an instrument is not being detected by Logic (or any other Audio Unit host), please try the following procedures. 1. Run the AU Manager from within Logic Pro X. 2. Depending on your OS, go to: Macintosh HD/Users/Library/Caches or Macintosh HD/Users/Library/Caches/AudioUnitCache Move the com.apple.audiounits.cache file to the Trash then empty the Trash. When you next restart Logic or Digital Performer they will freshly scan installed Audio Units and your instrument should now appear in the Audio Units list. 3. Go to Macintosh HD/Library/Audio/Plug-ins/Components. If you can see your plugin in the list of Audio Units, select the file and move it to the Desktop. Restart the Mac and start Logic or Digital Performer. Follow this by shutting down Logic or Digital Performer then move the Audio Units from the desktop back into the HD/Library/Audio/Plug-ins/Components folder. Restart Logic or Digital Performer and your instrument should now appear in the Audio Units list. I want to install an M-Tron Pro Expansion Pack. Where is my M-Tron Pro Library folder? Platform: MAC/PC Mac – Run M-Tron Pro and click the show MIDI CC button. A file path of your library will be shown. PC By default: C:/ProgramData/GForce/M-Tron Pro Library ProgramData is a hidden folder, so make sure you enable Show hidden files and folders in Windows to find it. Please note that during installation of M-Tron Pro you can select a custom location. If you’ve done this and can’t remember where you put it, run M-Tron Pro and click the show MIDI CC button. A file path of your library will be shown. M-Tron Pro download installation. A Mac installation video can be viewed here. Library Installer Error. It asked for Disc 1 to be inserted! | PC Please extract the downloaded zip file before running the installer. I get a message about ASIO drivers when I load the standalone. | PC M-Tron Pro and VSM require the use of an ASIO compliant sound card or interface. If you don’t have a dedicated sound card or interface you can often convert your PC’s standard audio drivers by downloading and installing the free, tiny and great ASIO4all third-party driver here. M-Tron Pro or VSM doesn’t appear in my 64bit host. | PC Make sure that your host’s VST folder locations list does not contain the folder that contains the 32bit version of M-Tron Pro. If a 64bit host scans the 32bit version at all it will ignore the 64bit version. Using M-Tron Pro in Pro Tools on a PC. There is no AAX version of M-Tron Pro for PC. Please consider using a VST wrapper plugin to use M-Tron Pro within Pro Tools. We have tested the following: Blue Cat Audio MB-7 Mixer Blue Cat Audio Patchwork DDMF Metaplugin64 MINIMONSTA Will Minimonsta work on macOS 12 Monterey? It’s still early days with Monterey, but it seems like Apple have fixed the issue that broke Minimonsta in Big Sur (macOS 11). Therefore, at this time it would seem that Minimonsta is functioning within Monterey as a plugin. The standalone does not currently work. This fix has not been put into Big Sur, so Minimonsta is still not compatible with macOS 11. A long term fix for these potential issues is still being worked on by GForce. Will Minimonsta work on macOS 11 Big Sur? No. Unfortunately Minimonsta will not work correctly on Big Sur. Fixes for this major issue may take a long time to do. Update 30/10/21: Preliminary checks suggest that these issues are resolved by Apple in macOS 12, Monterey. The plugin works as designed but the standalone remains inoperable. The UI it tiled. Unfortunately Minimonsta is not compatible with Big Sur. Fixes for this major issue may take a long time to do. Update 30/10/21: Preliminary checks suggest that these issues are resolved by Apple in macOS 12, Monterey. The plugin works as designed but the standalone remains inoperable. What's my username? Licence code? Key code? Reg code? Over the years we have had to change the format of our serial number system a couple of times. This has led to a bit of a confusion of names when it comes to your licence codes needed for installation. In your account click the View Instrument button next to Minimonsta. You will see two lines of text for the licence code. The first line is your “product username”, if you bought it on the new site it will begin with the letters MMM. Older buyers may have a username that they had on our old site here. The second line is the registration key, or licence code, or serial. It is always a long code of numbers and letters. Logic (or another AU host) is not seeing Audio Unit plug-ins. If an instrument is not being detected by Logic (or any other Audio Unit host), please try the following procedures. 1. Run the AU Manager from within Logic Pro X. 2. Depending on your OS, go to: Macintosh HD/Users/Library/Caches or Macintosh HD/Users/Library/Caches/AudioUnitCache Move the com.apple.audiounits.cache file to the Trash then empty the Trash. When you next restart Logic or Digital Performer they will freshly scan installed Audio Units and your instrument should now appear in the Audio Units list. 3. Go to Macintosh HD/Library/Audio/Plug-ins/Components. If you can see your plugin in the list of Audio Units, select the file and move it to the Desktop. Restart the Mac and start Logic or Digital Performer. Follow this by shutting down Logic or Digital Performer then move the Audio Units from the desktop back into the HD/Library/Audio/Plug-ins/Components folder. Restart Logic or Digital Performer and your instrument should now appear in the Audio Units list. Minimonsta demo version patches. Yes, there are more patches in the full version. The full version comes with 582 Meta-patches which equates to 6402 patches. Does the Minimonsta respond to MIDI Program Change messages? The Minimonsta responds to program change in the following manner: Extend the Minimonsta Meta-Patch window. From the Meta-Patch window, select the folder you want to respond to program change (this could be a user customized folder). Click on the PGA-RTFM button. Each of the Meta-Patches within the selected folder is assigned a program change number starting at 1 and running sequentially thereafter. If you send the instrument Program Change No. 1, the first sound in the list is loaded into the instrument RAM, but it is only activated when a key on the Melohman Octave (the black octave on the left) is pressed. Doing this loads the Patch for that key of the new sound (this will be a variation on the sound that has been loaded into RAM, and each key in the Melohman Octave loads a different variation). This can easily be automated within a host. Manual CC Error The manual incorrectly lists Osc 2 & 3 Transpose as having the same CCs assigned as the Delay Left & Right Times (CCs 12 & 13). The values should be as follows: Osc 2 Transpose = 27 Osc 3 Transpose = 28 Checking which CC is assigned to which parameter: There is a very simple way to check which CC is assigned to which parameter: Click on the knob you want to check Click ‘Setup’. In the MIDI section you’ll see “Un-bind [NameOfParam(CC XX)]” if the control is MIDI mapped. Using Minimonsta in Pro Tools on PC There is no AAX version of Minimonsta for PC. Please consider using a VST wrapper plugin to use Minimonsta within Pro Tools. We have tested the following: Blue Cat Audio MB-7 Mixer Blue Cat Audio Patchwork DDMF Metaplugin64 ODDITY2 Will Oddity2 work on macOS 12 Monterey? It’s still early days with Monterey, but it seems like Apple have fixed the issue that broke Oddity2 in Big Sur (macOS 11). Therefore, at this time it would seem that Oddity2 is functioning within Monterey as a plugin. The standalone does not currently work. This fix has not been put into Big Sur, so Oddity2 is still not compatible with macOS 11. A long term fix for these potential issues is still being worked on by GForce. Will Oddity2 work on macOS 11 Big Sur? No. Unfortunately Oddity2 will not work correctly on Big Sur. Fixes for this major issues may take a long time to do. Update 30/10/21: Preliminary checks suggest that these issues are resolved by Apple in macOS 12, Monterey. The plugin works as designed but the standalone remains inoperable. The UI is tiled. Unfortunately Oddity2 is not compatible with Big Sur. Fixes for this major issue may take a long time to do. Update 30/10/21: Preliminary checks suggest that these issues are resolved by Apple in macOS 12, Monterey. The plugin works as designed but the standalone remains inoperable. What's my username? Licence code? Key code? Reg code? Over the years we have had to change the format of our serial number system a couple of times. This has led to a bit of a confusion of names when it comes to your licence codes needed for installation. In your account click the View Instrument button next to Oddity2. You will see two lines of text for the licence code. The first line is your “product username”, if you bought it on the new site it will begin with the letters “O2”. Older buyers may have a username that they had on our old site here. The second line is the registration key, or licence code, or serial. It is always a long code of numbers and letters. Logic (or another AU host) is not seeing Audio Unit plug-ins. If an instrument is not being detected by Logic (or any other Audio Unit host), please try the following procedures. 1. Run the AU Manager from within Logic Pro X. 2. Depending on your OS, go to: Macintosh HD/Users/Library/Caches or Macintosh HD/Users/Library/Caches/AudioUnitCache Move the com.apple.audiounits.cache file to the Trash then empty the Trash. When you next restart Logic or Digital Performer they will freshly scan installed Audio Units and your instrument should now appear in the Audio Units list. 3. Go to Macintosh HD/Library/Audio/Plug-ins/Components. If you can see your plugin in the list of Audio Units, select the file and move it to the Desktop. Restart the Mac and start Logic or Digital Performer. Follow this by shutting down Logic or Digital Performer then move the Audio Units from the desktop back into the HD/Library/Audio/Plug-ins/Components folder. Restart Logic or Digital Performer and your instrument should now appear in the Audio Units list. Are patches from my Oddity compatible with Oddity2? All Oddity .pbk (preset banks) can be imported into Oddity2. Does Oddity2 have the option for different size interfaces like impOSCar2? No. When I try to save a bank (.pbk file) I get the error code 1014 Code 1014 is a permissions error. Please ensure you have write permissions to the directory you’re attempting to save the bank into. You can adjust permissions using the Get Info (Apple key + i) screen of the folder provided you have an admin on your Mac. Alternatively, try repairing permissions from Disk Utility on your hard drive. Using Oddity2 in Pro Tools on PC. There is no AAX version of Oddity2 for PC. Please consider using a VST wrapper plugin to use Oddity2 within Pro Tools. We have tested the following: Blue Cat Audio MB-7 Mixer Blue Cat Audio Patchwork DDMF Metaplugin64 VSM Will VSM work on macOS 12 Monterey? Yes. You’ll need the latest version, available to download here. Crashing in Logic Pro 10.5 Please update your VSM to v3.0.1 or newer for compatibility with Logic Pro 10.5. Updates are available free from your account pages. M-Tron Pro or VSM doesn’t appear in my 64bit host. | PC Make sure that your host’s VST folder locations list does not contain the folder that contains the 32bit version of M-Tron Pro. If a 64bit host scans the 32bit version at all it will ignore the 64bit version. VSM download installation A Mac installation video can be found here. Library Installer Error. It asked for Disc 1 to be inserted! | PC Please fully extract the downloaded zip file before running the installer. I get a message about ASIO drivers when I load the standalone. | PC M-Tron Pro and VSM require the use of an ASIO compliant sound card or interface. If you don’t have a dedicated sound card or interface you can often convert your PC’s standard audio drivers by downloading and installing the free, tiny and great ASIO4all third-party driver here. I get an error message when trying to load a patch from Library2 or Expansion Pack2 Library 2 and Expansion Pack 2 contain stereo samples that require VSM v3.x or newer to run. Please download and install a new version of VSM, which you can do in your Account. Using VSM in Pro Tools on PC There is no AAX version of VSM for PC. Please consider using a VST wrapper plugin to use VSM within Pro Tools. We have tested the following: Blue Cat Audio MB-7 Mixer Blue Cat Audio Patchwork DDMF Metaplugin64 EXPANSION PACKS I want to install an M-Tron Pro Expansion Pack. Where is my M-Tron Pro Library folder? Platform: MAC/PC Mac – Run M-Tron Pro and click the show MIDI CC button. A file path of your library will be shown. PC By default: C:/ProgramData/GForce/M-Tron Pro Library ProgramData is a hidden folder, so make sure you enable Show hidden files and folders in Windows to find it. Please note that during installation of M-Tron Pro you can select a custom location. If you’ve done this and can’t remember where you put it, run M-Tron Pro and click the show MIDI CC button. A file path of your library will be shown. M-TRON PRO LE On macOS Big Sur: I get the message that M-Tron Pro LE cannot find the Library. We are aware of an issue that seems to affect M1 chipped Macs on Big Sur. If you get this message when you run M-Tron Pro LE, there is a fix. 1) Use Finder to navigate here: HD/Library/Audio/Sounds/ 2) Move the “M-Tron Pro LE Library” folder that you find there somewhere else. We recommend: HD/Library/Application Support/GForce 3) Run M-Tron Pro LE. When the message pops up, use the following dialogue box to select the M-Tron Pro LE Library folder. M-TRON (LEGACY) I own M-Tron and want to upgrade to M-Tron Pro Users with a registered copy of M-Tron in their account will automatically receive a 50% discount when buying M-Tron Pro. Add M-Tron Pro to your basket and then click View Basket to see the discount applied. I bought M-Tron many years ago and cannot register it because I do not have a code. Please contact us, providing as much information as you can about the following: Original purchase date Where purchased Any other supporting information Once we have these details we will contact you with registration details or for more information. Can I download M-Tron? M-Tron was replaced by M-Tron Pro a decade ago! It is no longer available to download at all. It won’t work on any modern computer. IMPOSCAR (LEGACY) I own impOSCar and want to upgrade to impOSCar2 Users with a registered copy of impOSCar in their account will automatically receive a 50% discount when buying impOSCar2. Add impOSCar2 to your basket and then click View Basket to see the discount applied. ODDITY (LEGACY) I own Oddity and want to upgrade to Oddity2 Users with a registered copy of Oddity in their account will automatically receive a 50% discount when buying Oddity2. Add Oddity2 to your basket and then click View Basket to see the discount applied. USE OUR TECHNICAL SUPPORT FORM IF YOU REQUIRE TECHNICAL INFORMATION. TECHNICAL SUPPORT USE OUR CONTACT FORM FOR ANYTHING OTHER THAN TECHNICAL SUPPORT. CONTACT IF THESE ANSWERS HAVEN’T HELPED TRY OUR NEW USERS INFORMATION PAGE FOR MORE GENERAL INFO. NEW USERS INFORMATION