SHOP GOLD SILVER COMMEMORATIVE POPULAR GIFTS Blog Learn & Discover About Us On The Money News Contact Us My Account FAQ Log in Hello 0 Home /FAQ Frequently Asked Questions Need Help? Whether you've forgotten your password, need help with your order queries or have a specific question about delivery or returns, we're here to ensure you get the most out of your experience here at the London Mint Office. To return to the homepage please click here. ACCOUNTING How do I pay? PayPal Methods of Payment Online Account Information What if I cannot pay? How long does it take for my refund to be processed? COMPLAINTS How do I make a Complaint? FAQ Collecting with us Am I committed to buying further coins? Why do we offer a saving on the first coin in a collection? PRIVACY Privacy Policy What do you do with my personal data? DPA About GDPR QUESTION ABOUT AN ORDER How do I cancel my order? When will my order arrive? What happens if I do not receive my goods? Do you refund the postage I paid if I return my order? How much does delivery cost and how long will it take? How do I place an order? What if I am not in when my delivery arrives? Do you ship outside of the UK? Do you offer express delivery? What do I do if my goods are damaged? RETURNS How do I return my unwanted item? TERMS AND CONDITIONS Ts & Cs Our Guarantee Terms and Conditions of Sale Still Need Help? Contact Us Processing Centre The London Mint Office PO BOX 89 CF40 9BJ Opening Hours: Monday to Friday 09:00 to 17:30 Tel: 0330 024 1001 Email: customercare@londonmintoffice.org The London Mint Office is a trusted and respected partner for a large number of coin collectors. The London Mint Office Official distributor for major world mints including The Royal Australian Mint, The Royal Canadian Mint, The South African Mint, The New Zealand Mint, The People's Bank of China, and The French State Mint 1 Carew Street, London, SE5 9DF Registered in England and Wales | Company number: 03470348 COINS AND MEDALS Shop Gold Silver Commemorative Coins Popular Themes Collector Coins SHOPPING WITH US Our Guarantee Collecting with Us Delivery Information Returns Information USEFUL INFORMATION FAQ Terms and Conditions Privacy Policy How we use your information On The Money - Product Reviews CONTACT US Contact Details Customer Service Recruitment FOLLOW US ON SOCIAL MEDIA Read our Blog Follow us on Twitter Find us on Facebook Watch us on YouTube The London Mint Office Competitions 0330 024 1001 customercare@londonmintoffice.org QUICK PAY Add The London Mint Office was established in 2006 and since that time has become one of the UK’s most trusted suppliers of historic, commemorative and collector coins. Part of Samlerhuset Group, one of Europe’s largest coin companies, founded in 1994 and operating in 14 European countries, The London Mint Office is distributor for major world mints including The Royal Australian Mint, The Royal Canadian Mint, The South African Mint, The New Zealand Mint, The People’s Bank of China and The French State Mint. © Copyright 2021 - The London Mint Office We’ll tailor your experience The London Mint Office use cookies and other technologies to keep our sites reliable and secure, to measure their performance, to deliver a personalised shopping experience and personalised advertising. To do this, we collect information about users, their behaviour, and their devices. If you select “That’s OK”, you accept this and agree that we may share this information with third parties, such as our marketing partners. If you deny we will use only the essential cookies and, unfortunately, you will not receive any personalised content. Select “Set preferences” for further details and to manage your options. You can adjust your preferences at any time. For more information, please read our privacy policy. Set preferences That's OK