Just FYIYou can now take 25% off Zendesk. Enjoy.Get offer Sign in Product Support Company Contact us English Zendesk. Be the company your customers want you to be. Products Pricing Solutions Demo Resources Free trial Zendesk for service Help center HELP CENTER SOFTWARE Use your know‑how A smart knowledge base for better self‑service and empowered agents Start your free trial View demo KNOWN AS ZENDESK GUIDE Do it yourself service Self-service is good because it’s quick and convenient for customers—and they tend to like that. That’s why a smart knowledge base plays a big part in your customer experience strategy. Our help center software organizes knowledge and empowers customers and agents with that information. Practical for customers Give customers the freedom to help themselves on their own terms. Handy for agents Empowers agents to keep knowledge fresh, updated, and useful for everyone. Good for business Reduce support costs and ticket volume, so agents can focus on bigger issues and offer more meaningful support. INSTANT AND EASY Support on their terms Some customers prefer to help themselves. All you have to do is put the answers they seek within reach. That’s where a smart knowledge base and help center come in handy. Make it easy for customers to solve their own issue without having to send an email or make a call. Take it further with in-context self-service inside your product or on your website with the Web Widget and Mobile SDK. KNOWLEDGE AT EVERY TURN Keep it fresh Support teams know the most about customer issues and how to solve them. Collect their expertise and make it accessible to customers with Team Publishing. Think articles for common things like frequently asked questions, product details, policies, and more. As you grow, keep your self-service offering healthy by letting agents update content so it always caters to your customers. CUSTOMIZE AND PERSONALIZE Make it yours Embrace full control and flexibility over the way your help center looks with customizable themes. You have complete freedom to organize content the way you see fit so it’s easier for customers to find the right stuff. You can even create more than one help center that caters to different audiences, regions, or brands, and localize content in over 40 languages. FEATURES OVERVIEW Get smart about self‑service Empower your experts Share AI-powered article recommendations inside support tickets, flag old content for improvements, and let agents draft new knowledge base articles. Grow your knowledge Build once, use anywhere Go beyond the help center See all features “We love the help center in Zendesk because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.” Gerald Hastie Director, Global Customer Experience at Evernote 12% self-service ticket deflection 200 million users Explore our help center resources 10 basic strategies for creating and designing a knowledge base Article Learn more Optimize self-service with the right metrics eBook Get the data 5 components of a winning knowledge base article template Article Learn more Customer service is hard. Zendesk makes it easier. Start your free trial View demo Zendesk Champions of customer service OUR PRODUCTS Zendesk for service Zendesk for sales Sunshine Platform Marketplace Product updates TOP FEATURES Ticketing system Messaging & live chat Help center Voice Community forums Reporting & analytics Answer Bot Customer service software Ticketing system software Live chat software Knowledge base Forum software Help desk software Security RESOURCES Product support Request a demo Blog Training Partners Webinars Customer Stories Services COMPANY About us Press Investors Events Careers Diversity & Inclusion Social Impact Contact us Sitemap System status Legal FAVORITE THINGS What is Zendesk Zendesk for Enterprise Zendesk for Small Business Zendesk for Startups Zendesk Benchmark Gartner CRM Magic Quadrant Customer Experience Trends Enter the fold Subscribe to our newsletter. Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.) Yes No Subscribe Terms of Use Privacy Policy Cookie Policy Cookie Settings ©Zendesk 2021 We use cookies to provide visitors with the best possible experience on our website. These include analytics, functionality, and targeting cookies, which may also be used in our marketing efforts. Click the button to agree to the use of cookies or click ‘Cookie settings’ to manage your preferences. Cookie policy Cookie settings Reject All Accept All