Optimizing U.S. Army Command & Control Systems Modernizing IT and securing network communications Overview SOSi was selected by the U.S. Army to provide a full range of IT support for a division with global human resource responsibilities at Ft. Belvoir, VA. When our customer decided to replace its internal instant messaging capability, we developed a solution to migrate more than 30,000 users quickly, with minimal disruptions to day-to-day operations. We emailed each user detailed instructions to help them transition to the new messaging platform. When network and domain challenges impacted some users’ ability to connect to the new messaging server at Fort Bragg, NC, our engineers identified the replication and authentication issues responsible and worked with the government to correct the issues or develop workarounds to mitigate the problem while resolving it. We also worked with our customer to ensure the solution, and the corrections we made, were fully compliant with security protocols. SOSi also created documentation to support the government’s migration to the new instant messaging tool, including infrastructure diagrams, white papers, FAQs, and general troubleshooting guides. We distributed these artifacts to the service desk and other stateside facilities to help support staff troubleshoot issues at their local sites. Results SOSi’s hard work, rapid response, and innovative ideas enabled the U.S. Army’s enterprise users to migrate to its new internal instant messaging tool rather seamlessly with minimal disruption in service. The government’s service desk is now utilizing the automated migration tool we developed for all new account creations. Related Services Communications Network Operations and Engineering Providing specialized, secure solutions that enable mission partners to communicate reliably from almost anywhere Cybersecurity Mitigating threats to critical mission systems and preserving U.S. cyberspace superiority Enterprise IT and Network Operations Increasing the efficiency of operations to improve effectiveness and reduce costs Software Development Designing and deploying digital solutions to enhance mission capabilities and improve operational performance Company About SOSi Leadership Awards News SOSi Services Case Studies Careers Privacy Policy Contact Us Locations Contact 2021 SOS International LLC. All rights reserved. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking "Accept", you consent to the use of ALL the cookies. However, you may visit Cookie Settings to provide a controlled consent. Read More Cookie settings ACCEPT