Notice of Privacy Policy This notice describes how information about you may be used and disclosed and how you can get access to this information. Please review it carefully. Introduction This Notice of Privacy Practices is being provided to you on behalf of Pacific Northwest Fertility with respect to reproductive medical services provided at Pacific Northwest Fertility’s facilities (collectively referred to herein as “We” or “Our”). We understand that your medical information is private and confidential. Further, we are required by law to maintain the privacy of “protected health information.” Protected health information includes any individually identifiable information that we obtain from you or others that relates to your past, present or future physical or mental health, the health care you have received, or payment for your health care. Your Rights Although your health record is the physical property of Pacific Northwest Fertility, you have the right to: request a restriction on certain uses and disclosures of your information as provided by applicable law obtain a paper copy of this Notice of Privacy Practices upon request inspect and copy your health record as provided for by applicable law request an electronic copy of your electronic health record request to amend your health record as provided by applicable law obtain an accounting of disclosures of your health information as provided by applicable law. request communications of your health information by alternative means or at alternative locations revoke your authorization to use or disclose health information except to the extent that action has already been taken request a restriction of disclosure of your health information to your health insurer for services for which you pay “out of pocket” in full transmit copies of your health information to third parties when requested by you, in writing Our Responsibilities: We are required to: maintain the privacy of your health information provide you with a notice as to our legal duties and privacy practices with respect to information we collect and maintain about you abide by the terms of this notice notify you if we are unable to agree to a requested restriction accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations where required by law, notify you in the event that there has been a breach of your unsecured health information We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will post the revised Notice of Privacy Practices on our website at www.pnwfertility.com as well as at our offices and provide you with a hard copy upon request. We will not use or disclose your health information without your authorization, except as described in this notice. We will not sell your health information (unless permitted by law) or use or disclose such information for paid marketing (for which we receive payment from a third party) without your authorization. If we obtain your authorization, you may revoke it at any time, and this revocation will take effect except where we have already relied upon your authorization. Permitted Uses and Disclosures We will use and disclose your health information for treatment. For example: information obtained by a nurse, physician or other member of your healthcare team will be recorded in your record and used to determine the course of treatment that should work best for you. Your physician will document in your record his/her expectations of the members of your healthcare team. Members of your healthcare team will then record the actions they took and their observations. In that way the physician will know how you are responding to treatment. We will also provide your physician or a subsequent healthcare provider with copies of various reports that should assist him/her in treating you once you’re discharged from this practice. We will use and disclose your health information for payment. For example: A bill may be sent to you or a third-party payer, such as an insurance company or health plan, for the purposes of receiving payment for treatment and services that you receive. The information on the bill may contain information that identifies you, your diagnosis, and treatment or supplies used in the course of treatment. We will use and disclose your health information for our health care operations. For example: Members of the clinical staff, the risk or quality improvement manager, or members of the quality improvement team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and the reproductive medicine service we provide. Other Uses or Disclosures of Protected Health Information Business Associates: There are some services provided at Pacific Northwest Fertility through contacts with business associates. For example: We may disclose your health information to our business associates, such as outside laboratories so they can perform the job we have asked them to do, and bill you or your third party payor for services rendered. So that your health information is protected, however, we require the business associate to appropriately safeguard your information. Notification: We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, your location, and general condition. Communication with Spouse/Family: Health professionals, using their best judgment, may disclose to your spouse, family member, or any other person you identify, health information relevant to that person’s involvement in your care or payment related to your care. We will give you an opportunity to object to these disclosures, and we will not make these disclosures if you object. Research: We may disclose information to researchers when their research has been approved by an Institutional Review Board that has reviewed the research proposal and established protocols to ensure the privacy of your health information. Marketing: Where permitted by law, we may contact you to tell you about or recommend possible treatment alternatives or other medical technology and services that may be of interest to you. We may also seek your authorization to contact you with other marketing communications. Food and Drug Administration (FDA): We may disclose to the FDA health information relative to adverse events with respect to food, supplements, product and product defects or post marketing surveillance information to enable product recalls, repairs or replacement. Public Health: As required by law, your health information may be used or disclosed for public health activities such as assisting public health authorities or other legal authorities to prevent or control disease, injury, disability or for other health oversight activities. Law Enforcement: We may disclose health information for law enforcement purposes as required by law, or in response to a valid subpoena. Federal law makes provision for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a workforce member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering one or more patients, workers or the public. Note: HIV-related information, genetic information, mental health records and other specially protected health information may be subject to certain special confidentiality protections under applicable State and Federal law. Any disclosures of these types of records will be subject to these special protections. For More Information or to Report a Problem/Complaint If you believe your privacy rights have been violated, you should immediately contact: Susan Christofferson , Administrator: (206) 515-0000 We will not take action against you for filing a complaint. You may also file a complaint with the Secretary of Health and Human Services. If you have any questions or would like further information about this notice, please contact Susan Christofferson at the above phone number. This notice is also available on our website at www.pnwfertility.com. Effective: March 1, 2021 Privacy Policy PLEASE READ THIS PRIVACY POLICY BEFORE USING THE SERVICES This website is owned and operated by Pacific Northwest Fertility (“PNWF” or “we”, “us” or “our”). This Privacy Policy applies to PNWF’s website located at pnwfertility.com as well as all other websites owned, operated, licensed, or controlled by PNWF (collectively, the “Websites”). This Privacy Policy also applies to all mobile applications offered under the PNWF name that do not have a separate privacy policy or that link to this Privacy Policy (the “Apps”). Collectively, the Websites and Apps are referred to in this Privacy Policy as the “Services.” BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY AND THE TERMS OF USE. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR THE TERMS OF USE, DO NOT ACCESS OR USE THE SERVICES. This Privacy Policy applies to the use of the Services and the information provided by and obtained from users of the Services. PNWF maintains a separate policy in connection with the Health Portability and Accountability Act (“HIPAA”) that can be viewed HERE. INFORMATION THAT WE COLLECT PNWF collects two types of information: (1) personally identifiable information that you provide voluntarily when you access certain features of the Services as noted below in this Privacy Policy, and (2) generalized usage information that we collect automatically as you access the Services. Information That You Provide Voluntarily on the Websites. PNWF collects personally identifiable information that you enter into data fields on the Websites. When you register for a service/event, or when you use certain services provided by the Site, such as asking a question, requesting an appointment, signing up to receive a newsletter, attending an event or inquiring about a clinical study, you may be asked for certain personally identifiable information, including but not limited to your name and email address. Other features of the Websites may ask for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information while using the Websites, you may not be able to use or participate in some or all of the features offered through the Websites. We may retain email and other communications that you send us in order to process your inquiries, respond to your requests, and improve the Services. PNWF also collects and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys. Information That You Provide Voluntarily on the Apps. PNWF collects personally identifiable information that you enter into data fields on the Apps. Other features of the Apps may ask for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information while using an App, you may not be able to use or participate in some or all of the features offered through the App. PNWF also collects and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys. Usage Information That Is Automatically Collected on the Websites. When you access the Websites, PNWF may collect certain generalized information without your actively providing such information. This information may include, for example, your browser type, your operating system, and your IP address. This information may be collected using various technologies including cookies, as explained below. Usage Information That Is Automatically Collected on the Apps. When you access the Apps, PNWF may collect certain generalized information without your actively providing such information. This information may include, for example, the type of mobile device you are using and your mobile operating system. When you access certain Apps, we may assign to you a unique analytics tracking identification number (ID). PNWF uses this ID to collect generalized information about your interaction with the Apps in order to improve your experience of the Apps. Certain Apps may also use location services to provide location-based features. If you enable location services on your device and grant permission for such Apps to access this feature, we may collect your location via GPS in order to provide you with such features. HOW WE USE INFORMATION THAT WE COLLECT PNWF uses the personally identifiable information that it collects to ensure the proper functionality of the Services across various devices, to process user inquiries and respond to user requests, to analyze usage trends, to improve the Services, and to develop new Services. PNWF employs a variety of online security measures to safeguard and keep your information private. PNWF processes personally identifiable information only for the purposes for which it was collected and in accordance with this Privacy Policy. Certain features on this Site request information about you which will be forwarded to a member of PNWF to respond to your question or inquiry. If you fill out a contact form online you will be contacted by a representative of PNWF. If you provided your telephone number online you may be contacted by a representative of PNWF in order to provide you with the information you requested. A privacy notice pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) is made available at the time any prospective or actual patient first receives services from a member of PNWF. PNWF does not share your personally identifiable information with third parties without your consent, except for third-party suppliers that perform essential business or administrative services for us (for example, our web hosting provider). PNWF provides these suppliers only with the information they need to perform such services and asks that they either comply with this Privacy Policy or maintain comparable privacy policies that protect your personally identifiable information. Under confidentiality agreements, we may match user information with third party data. We also may disclose aggregate demographic and/or user information and statistics in order to describe our customer base to prospective partners and other third parties, and for other lawful purposes. When you download and access the Apps, PNWF may send you push notifications to alert you of important information. If you no longer wish to receive such communications from us, you may disable them at the mobile device level. PNWF takes reasonable steps to ensure the security of its website infrastructure and data, including hosting the site in a secure data facility and encrypting network and data transmissions, we make no guarantees or warranties concerning the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction or inadvertent disclosure of personally identifiable information. DO WE SELL OR RENT YOUR PERSONALLY IDENTIFIABLE INFORMATION? No, as a general rule, we do not sell or rent your personally identifiable information to anyone. However, we may from time to time rent or sell demographic information in the aggregate that does not contain your personally identifiable information. COOKIES PNWF may place small data files, called “cookies,” on your computer or other device. Cookies are a standard web technology that allow us to both store and retrieve login information on a user’s system. These cookies automatically identify your browser to our server whenever you interact with a service provided on the Services. Cookies can store your preferences via a password you select to access a website. Cookies also help us review website traffic patterns and improve the Websites. Most browsers automatically accept cookies, but you usually can change your browser setting to prevent the acceptance of cookies, although this may prevent you from using some of the features of the Services. It is important to note that information collected through cookies is not linked to any personally identifiable information. THIRD-PARTY WEBSITES In order to provide you with other valuable information, PNWF may provide links to third-party websites, including social media sites, outside PNWF. PNWF exercises no authority over, and does not necessarily endorse, such third-party websites. These destination links are provided only for your convenience and, as such, you access them at your own risk. However, PNWF wishes to assure the integrity of the Services and their destination links, so any comments pertaining to the Services or any websites accessed through our links are greatly appreciated. Comments can be submitted by using the web form on the Contact Us portion of our website. LEGAL MATTERS The Services are not intended for use by children under the age of 18. In accordance with the Children’s Online Privacy Protection Act of 1998 (COPPA), PNWF does not knowingly request personally identifiable information from anyone under the age of 13 without parental consent. When we do receive information (with parental consent) from users under the age of 13, we will not share their personally identifiable information with third parties, regardless of their stated preference given at registration, in compliance with COPPA. JURISDICTION PNWF does not provide services outside of the United States. If you are located outside of the United States, by submitting information to PNWF you are consenting to our processing of your data in the United States in accordance with this Privacy Policy. HOW TO UPDATE INFORMATION AND OTHER INQUIRIES You may edit your personally identifiable information or submit other inquiries at any time by using the contact form on the Contact Us portion of our website. CHANGES TO PRIVACY POLICY PNWF may change this Privacy Policy from time to time. We encourage you to check this page for any changes to the Privacy Policy and for new versions thereof. By continuing to access, browse, and/or use the Services, you agree to accept any posted revised terms. Revised: March, 2021 © 2021 Pacific Northwest Fertility. All rights reserved. Terms & Conditions PLEASE READ CAREFULLY BEFORE USING THIS SITE By accessing and using this website (Site), you accept, without limitation or qualification, these Terms and Conditions and all applicable laws. PACIFIC NORTHWEST FERTILITY AND IVF SPECIALISTS I, P.L.L.C.. (“Pacific Northwest Fertility”) may revise and update these Terms and Conditions at any time and such revisions are binding on the Site users. Information regarding Pacific Northwest Fertility’s products or services is subject to change without notice and services may not be available in all geographic locations. THE SITE DOES NOT PROVIDE MEDICAL ADVICE The contents of the Site are for informational purposes only and are NOT a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Pacific Northwest Fertility does not recommend or endorse any tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by Pacific Northwest Fertility, Pacific Northwest Fertility’s Physicians or employees, others appearing on the Site at the invitation of Pacific Northwest Fertility, or other visitors to the Site is solely at your own risk. The Site may contain health- or medical-related materials which you may find to be sexually explicit or otherwise offensive. No representation or warranty is made, either expressly or tacitly, for the completeness or correctness of the information on this Site. USE OF CONTENT The content of the Site is solely for your personal, noncommercial use only. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. The entirety of the content of this Site is a collective work owned by Pacific Northwest Fertility and is protected by U.S. and international copyright laws. All elements comprising this Site, including without limitation, the text, site design, logo, icons and images, as well as the selection, assembly and arrangement thereof are the sole property of Pacific Northwest Fertility or its licensors, and are protected by U.S. and international copyright laws. All software used in this site is the property of Pacific Northwest Fertility or its licensors, and such software is also protected by U.S. and international copyright laws. Permission is granted to electronically display and electronically copy and print hard copy portions of this Site for your own non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of any content of this site is strictly prohibited. Trademarks, service marks and logos displayed on the Site are the exclusive property of Pacific Northwest Fertility unless otherwise stated and may not be used without the express written consent of Pacific Northwest Fertility. All rights not expressly granted herein are reserved to Pacific Northwest Fertility and its licensors. Content and features are subject to change or termination without notice in the editorial discretion of Pacific Northwest Fertility. LIABILITY The use of the Site and the content is at your own risk. When using the Pacific Northwest Fertility Site, information will be transmitted over a medium which is beyond the control and jurisdiction of Pacific Northwest Fertility and its affiliates. Accordingly, Pacific Northwest Fertility assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Pacific Northwest Fertility Site. The Pacific Northwest Fertility Site and the content are provided on an “as is” basis. Pacific Northwest Fertility, ITS LICENSORS, AND ITS AFFILIATES, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, FITNESS FOR PARTICULAR PURPOSE, AND FREEDOM FROM COMPUTER VIRUS. Specifically, Pacific Northwest Fertility, its licensors, and its affiliates make no representations or warranties about the following: (i) the accuracy, reliability, completeness including errors or omissions, currentness or timeliness of the content, software, text, graphics, links, or communications provided on or through the use of the Site; or (ii) the satisfaction of government regulations requiring disclosure of information on medical treatments or prescription drug products with regard to the content contained on the Site. In no event shall Pacific Northwest Fertility, its affiliates or any third parties mentioned on the Site be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the Pacific Northwest Fertility Site or the content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Pacific Northwest Fertility is advised of the possibility of such damages. Pacific Northwest Fertility shall be liable only to the extent of actual damages incurred by you, not to exceed U.S.$1,000. Pacific Northwest Fertility is not liable for any personal injury, including death, caused by your use or misuse of the Site, content, or Public Area (as defined below). Any claims arising in connection with your use of the Site, any content, or the Public Areas must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions. Some jurisdictions may not allow exclusions of implied warranties so some of these exclusions may not be applicable to users in certain areas. USER SUBMISSIONS You agree that you will not upload or transmit any communications or content of any type that infringe or violate any rights of any party. By submitting communications or content to any part of this Site, you agree that such submission is non-confidential for all purposes. If you make any such submission, you automatically grant–or warrant that the owner of such content has expressly granted– Pacific Northwest Fertility a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed without compensation. Pacific Northwest Fertility may sublicense its rights through multiple tiers of sublicenses. By submitting communications or content to any part of the Site, you agree to indemnify, defend and hold harmless Pacific Northwest Fertility and its licensee, subsidiaries and affiliates from all damages, costs and expenses, including reasonable attorneys’ fees and costs arising out of all claims, challenges or actions related to the User’s submission, including, without limitation, claims for infringement of intellectual property rights, libel and defamation related to the User’s submission. PRIVACY You agree that your use of the Site is also subject to the Pacific Northwest Fertility Privacy Policy which is part of these Terms and Conditions. If you are submitting any information from outside of the United States, you are consenting to use of the information by Pacific Northwest Fertility and members of the Pacific Northwest Fertility Affiliate Network in accordance with the Pacific Northwest Fertility Privacy Policy. INDEMNITY You agree to defend, indemnify, and hold Pacific Northwest Fertility, its officers, directors, employees, agents, affiliates, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions. GENERAL Pacific Northwest Fertility is based in Seattle, WA in the United States of America. Pacific Northwest Fertility makes no claims that the Content is appropriate or may be downloaded outside of the United States. Access to the Content may not be legal by certain persons or in certain countries. If you access the Pacific Northwest Fertility Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of these Terms and Conditions for any reason whatsoever: Liability, User Submissions, Indemnity, Jurisdiction, and Complete Agreement. JURISDICTION You expressly agree that exclusive jurisdiction for any dispute with Pacific Northwest Fertility, in any way relating to your use of the Site, resides in the courts of the State of Washington and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Washington in connection with any such dispute including any claim involving Pacific Northwest Fertility or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers. These Terms and Conditions are governed by the internal substantive laws of the State of Washington, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition. COMPLETE AGREEMENT Except as expressly provided in a particular “legal notice” on the Site, these Terms and Conditions constitute the entire agreement between you and Pacific Northwest Fertility with respect to the use of the Pacific Northwest Fertility Site, and Content. If you have any questions about these Terms and Conditions please contact us at: Pacific Northwest Fertility 1101 Madison Street, Suite 1050 Seattle Washington 98104 MAKE AN APPOINTMENT PATIENT PORTAL REFERRING PROVIDERS LGBTQ+ SIMPLIFY DONOR EGG BANK Have questions? We can help. 206-515-0000 | MAKE AN APPOINTMENT Our Locations PNWF Seattle 1101 Madison St. Suite 1050 Seattle, WA 98104 Fax: 206-515-0001 DIRECTIONS > PNWF Bellevue Overlake Medical Pavilion 1231 116th Ave NE Suite 705 Bellevue, WA 98004 Fax: 206-515-0001 DIRECTIONS > More Information CAREERS WITH PNWF FERTILITY ONLINE BILL PAY INSTRUCTIONS (PDF) PRIVACY POLICY ©2021 COPYRIGHT