See how Talkdesk’s end-to-end cloud contact center solution provides a better experience. Request a demo REPORT CCW special report: Investing In Your Agents for a Better CX DOWNLOAD REPORT Download the report. Country United States Canada United Kingdom France Germany Portugal Spain Albania Argentina Australia Austria Bahamas Belgium Bolivia Brazil Bulgaria Canada Chile China Colombia Costa Rica Croatia Czech Republic Denmark El Salvador Estonia Ethiopia Finland France Germany Greece Guatemala Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Japan Kenya Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Mexico Monaco Montenegro Netherlands New Zealand Nicaragua Nigeria Norway Other Africa Other Americas Other Europe Other Middle East Panama Peru Philippines Poland Portugal Puerto Rico Republic of Cyprus Romania Russian Federation Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Turkey Ukraine United Arab Emirates United Kingdom United States Uruguay Venezuela Virgin Islands, British Virgin Islands, U.S. By registering, you agree with the processing of your personal data by Talkdesk as described in our Privacy Notice. DOWNLOAD Employee engagement is critical to meeting and exceeding organizational goals in customer experience. The contact center has traditionally failed at doing so, and the past eighteen months have exacerbated this reality. However, this should not be the case for any CX department looking to grow moving forward. As you’ll see throughout this report, investing in customer service agents produces higher employee engagement levels, reduces turnover costs, and enhances profitable customer experiences. This depends on how contact center leaders choose to strategize and equip their workforce with the capabilities that empower today’s agents. This report will show you the trends to address and technologies to leverage in order to empower agents to do their best work. Featuring insights from, Michael Levitt, Chief Burnout Officer, Corporate Trainer, Psychologist, and Bestselling Author, Melanie Penna, Senior Vice President, People and Integration for Comcast Technology, and Wendy Close, VP of Product Marketing at Talkdesk, this report will cover: The ROI of employee happiness. How to empower agents with technology. Which challenges to overcome with AI. Why the User Experience needs to be linked to not just the customer, but the employee. Other reports. REPORT Creating a better way for health plan member experience READ MORE REPORT Emerging technologies and the rise of client experience (CX) in financial services READ MORE REPORT The Inner Circle Guide to Customer Interaction Analytics READ MORE WHY TALKDESK Customer Service Sales Pricing Integrations AppConnect Customers COMPANY Leadership Partners Developers News & Press Events Careers Global Contacts SOLUTIONS Communications, Media & Entertainment Financial Services & Insurance Government & Education Healthcare & Life Sciences Retail, E-commerce & Consumer Goods Travel & Hospitality PRODUCT Product Demo Omnichannel Engagement Workforce Engagement Customer Experience Analytics Employee Collaboration RESOURCES Blog Demo Center Talkdesk CXTalent Knowledge Base Talkdesk Academy Terms of Service | Terms of Use | Privacy Policy | Forward Looking Statement | Transparency in Supply Chains Statement 388 Market Street, Suite 1300, San Francisco, CA 94111 © 2021 Talkdesk We use cookies to improve your browsing experienceMore information OK