Menu Login (0) Proudly produced and manufactured in the UK Buy direct from manufacturer for great prices Home > Delivery Process Delivery Process Delivery Process The products that we sell are bulky in nature, delivered on a pallet by a specialist delivery company. In our checkout process, please select your required delivery date from the calendar. A time specific (AM or PM) slot can be specified for an additional charge. What to expect Our pallet delivery company will deliver the product to the address specified. When delivery is made, the driver will make an assessment on the most suitable location for unloading your product. The pallet will be offloaded from the vehicle using a mobile pallet trolley (similar to those often used in supermarkets). Once the delivery is made, the pallet and product will be left at a suitable location which is accessible to our delivery driver using the pallet trolley. Restrictions on where we can deliver to The nature of the product means we are unable to manoeuvre the pallet trolley down steep slopes, steps or across uneven surfaces (such as gravel or grass). The delivery driver may in be unable move the pallet on a driveway in case of damage which might be caused. In such cases the pallet delivery will be made to the kerb side. Restrictions on access route The size of the vehicle used makes navigating some streets difficult, for example narrow roads or streets where parked cars restrict access. If you think that access may be an issue, please contact us in advance and we will be happy to assist. After delivery is made After the delivery is made, it is the customers responsibility to move the product to their own desired location. We deliver and leave the product with the wooden pallet. The disposal of the wooden pallet is the responsibility of the customer. What do I do with the pallet? Many of our customers find an alternative use for the pallet, including breaking it up and using it as kindling on a fire. What happens if I’m not in when the delivery is made Please ensure that someone is available on the delivery date. While our delivery driver can leave the product in an area they consider to be a safe place, or in a place you have identified in the delivery notes, the responsibility of the safe keeping of the product is with the customer after the delivery is made. Where an additional delivery attempt is required, an additional charge will apply. Questions If you have any questions regarding our delivery process, please do not hesitate to contact us. Customer Services Call: 01443 704865 Email: sales@maxibrite.co.uk Telephone Opening Hours: Monday - Friday 9am - 4pm (Excluding bank holidays) Quick Links Smokeless Fuel Wood Coal About Us Help & Advice Contact Us Sign up to our Newsletter I have read and accept the general Terms & Conditions of use and the Privacy Policy. Sitemap Privacy Policy Delivery Process Terms & Conditions Modern Slavery © Maxibrite 2021 Designed and Developed by Mediaworks This website uses cookies as detailed in our privacy policy. By continuing to browse you are agreeing to our privacy policy. PRIVACY POLICY ACCEPT & CLOSE