Products Return and incorrect purchase I WAS WRONG TO PURCHASE ONE OR MORE ITEMS, CAN I MAKE A RETURN? Return requests for Incorrect Purchase can be handled by law within 15 days of purchase. To ensure greater protection for our customers, we extend the period to 30 days. The product must not be opened and the packaging intact, in fact the European law on returns does not allow returns to be made on food products whose packaging has been opened in whole or in part to exclude any manipulation of the product. Once the return has been received, we will issue a shopping voucher for the value of the price paid for the products received intact. To make a return request CONTACT US IN THE EVENT OF A WRONG PURCHASE, ARE THE SHIPPING COSTS AT MY CHARGE? In this case the shipment must be made by the customer at his own expense. Upon receipt of the goods we will send you an email with a shopping voucher of a value equivalent to the price paid for the products returned to us intact. The shopping voucher can be used within 30 days of receipt. IS IT POSSIBLE TO RECEIVE THE REFUND INSTEAD OF THE GOOD SPEND IN CASE OF WRONG PURCHASE? Upon receipt of a return from the customer for an incorrect purchase, we only create a shopping voucher for the value of the price paid for the products received intact. To make a return request contact CONTACT US I HAVE RECEIVED A PRODUCT DIFFERENT THAN THE ONE ORDERED, WHAT SHOULD I DO? If you have received an incorrect product, you can make a regulatory return request within 15 days of purchase. To ensure greater protection for our customers, we extend the period to 30 days. To proceed with the return request CONTACT US I MISS ONE OR MORE ITEMS IN THE RECEIVED PACKAGE If upon receipt of an order you have found that you are missing one or more products CONTACT US so as to solve your problem Haven't found the solution to your request? Consult the other sections or CONTACT US ORDER SHIPMENT MODIFY AN ORDER PAYMENT AND INVOICE PROBLEM WITH AN ORDER RETURN AND WRONG PURCHASE ACCOUNT DISCOUNT CODES AND PROMOTIONS Press | Site map Recommend this page FILINVEST SRL REA MI - 2017039 - PIVA 08309790965