HOME PRODUCTS SERVICES QUALITY POLICY CONTACTS CATALOGUE DOWNLOAD QMS - Quality Management System ISO 9001:2015 Policy Founded in 1997, Tecnoservice Imballaggi Srl has always tried through the years to constantly improve, to become what is now a company of reference in the field of processing of plastic films and non-ferrous metals. To realize the goal of continuous growth, Tecnoservice aims to achieve and exceed the expectations of its customers, tenaciously committing to improve the offered products and services, always providing the best solution to our Customers needs. In this regard, the company has implemented a QMS based on the international standard UNI EN ISO 9001: 2015 The quality requirements for our Company are reflected in the following two principles: CUSTOMER SATISFACTION CONTINUOUS GROWTH OF INTERNAL SKILLS CUSTOMER SATISFACTION Tecnoservice is committed to: detecting the satisfaction level of each customer and follow and monitor all the processes that lead to increase this level of satisfaction; search for any latent needs to be met, following the evolution of requests and needs expressed; pay close attention to the requirements of the relevant legal requirements and regulations; analyze the quality perceived on the outside, in order to identify service improvement areas based on what the Customer expects; pursue quality at all stages of every process, involving every employee in achieving the goals set by our Company; every contact with customers has to be highly considered, starting from phone calls and emails: our operators respond with the utmost courtesy and availability, listening to customer requirements and providing concrete answers to their needs. CONTINUOUS GROWTH OF INTERNAL SKILLS Tecnoservice Imballaggi Srl is formed by qualified and experienced group of industry experts, who are committed to determinedly meet the needs of its Customers. In fact: Company staff at all operational levels follows specific training process designed for the continuous development of their skills; internal processes are developed to exact standards of work, studied in order to streamline operations and maximize business efficiency, while fully maintaining the quality levels guaranteed by Tecnoservice; the professionals of all levels are greatly enhanced, emphasizing the importance and the role that each employee plays within the QMS and for achieving business objectives; the company makes available to human resources adequate facilities and equipment to perform their activities, always paying attention to technological innovations which could further improve the work environment and the service offered to our Customers; The Management has allocated the necessary resources for fully implementing the QMS throughout the Company. This system will be continually monitored and periodically reviewed by external auditors, measuring each time the status of the objectives and processes controlled; The Management is going to periodically verify that the quality policy is appropriate to the goals and to the business environment where our Company operates. Also it will supervise that the QMS is implemented and shared at every level of the organization, by continuously setting goals for permanent improvement and customer satisfaction. Tecnoservice Imballaggi S.r.l. Via Pascoli, 4 24050 Cortenuova (BG) Italy Tel: +39 0363 992566 - Fax: +39 0363 909244 Email: Info@tecnoserviceimballaggi.it C.F. /P.IVA 02544890169 Registro Imprese BG 02544890169 REA : BG-303129 Capitale Sociale € 10.200,00 i.v NOTE LEGALI, ESCLUSIONE DI RESPONSABILITA' & PRIVACY LEGAL NOTICES, DISCLAIMER & PRIVACY POLICIES Tecnoservice è affidabilità Tecnoservice is reliability Tecnoservice es fiabilidad Tecnoservice est la fiabilité Tecnoservice ist die Zuverlässigkeit