Welcome to DIRECTV Support Having an issue with your DIRECTV? You're in the best place to resolve top service related concerns. Sign in for personalized support DIRECTV SATELLITE DIRECTV STREAM Billing & Account View and pay your bill Ways to pay your bill Late payment fees Sign-in help VIEW MORE Quick Fixes Fix your remote control TV issue? Try a refresh! Get help with error code 771 Fix blue, black or grey screen VIEW MORE Orders & Setup Program your remote control Remote replacement Connecting to the internet Equipment return info VIEW MORE Channel Lineups Get DIRECTV channel info Add premium programming Get HBO Max info Watch DIRECTV online VIEW MORE Reset Search Search for support or error codes Trending in the community Connect with other DIRECTV users and experts, ask questions, and find answers. Can we undelete recordings once deleted? Can we undelete once deleted? Last reply 13 days ago | 599 views | 2 response | Posted by Dianalcurtis Adding new line into home. How do I go about getting another line added into our home? We have one point of connection in our living room and would like to get a second one added. Last reply 16 days ago | 229 views | 2 response | Posted by SBCampbell What is BOYS? I have recorded a series and the 3rd episode did not record completely. Below is the message at the bottom of the episode on info screen. This episode was recorded at 10pm Fri, Oct 29 and stopped at 10:49p, Fri, Oct 29 by BOYS. What is BOYS? Last reply 18 days ago | 109 views | 3 response | Posted by cswhite34 How does both sound and menu function in the remote? Does anyone know the secret to programming a new Genie so BOTH sound and menus will function? Last reply 19 days ago | 144 views | 20 response | Posted by vginacorella Turn off or disable resume in another room? Is there any way to disable resuming shows and another room? Or, ideally, keep it room specific? It can be particularly annoying when it comes to accidentally spoiling recording/recorded sports games. My house has four receivers. I live upstairs with the main genie unit (HR54/500) and one mini genie, and I have a roommate that lives downstairs with the other two mini genies (all C41W-500). The problem is, we both love the same teams and watch a lot of the same events, but often have to do so on different schedules. With room resume enabled this means we both frequently end up having the results of games spoiled if we aren't very careful. If I get home late and start watching a game that roommate already finished I have to make sure to check if it has already been started, and if so, click info and then start over. Obviously that doesn't always happen, so when I start the game it picks up at the very end where my roommate finished... Completely spoiling the result. Is there any way to turn this off? I have already made sure that shared playlists are off and yet it doesn't actually seem to change anything. I just double checked my settings on the server while typing this up and it appears that regardless of what settings I choose every location is able to see everything that has been recorded to the DVR from any location and every location is able to delete anything... And therefore every location automatically picks up a program where any other location finished. Any ideas? Obviously I would prefer to avoid doing a hard reset and erasing everything, but I fear that's where this is headed. Last reply 20 days ago | 108 views | 1 response | Posted by AlreadyGuilty DIRECTV App for iPhone quit working Starting last week 10/25/2021 I have not been able to watch live TV or Recorded on the App. I can only watch ESPN for some reason. All Other channels state This content cannot be played at this time. Reinstalled and no change Last reply 20 days ago | 289 views | 5 response | Posted by roydavidlambert GO TO COMMUNITY FORUM Contact us Didn't find what you needed? We are here to help! Prefer to chat? Chat now Reach out on social media Twitter Facebook Give us a call Billing & Account Everyday 8am-midnight ET Technical support Available 24/7 800.531.5000 About DIRECTV Careers Legal policy center Privacy center Do Not Sell My Personal Information Advertising choices Site map Help FCC public files ©2021 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.