United Kingdom Customer support Contact us Sign in IDEXX Small Animal Livestock Milk Equine Water Education About You are here Home About COVID-19 resources COVID-19 resources for IDEXX customers Find COVID-19 resources for: Small Animal customers Livestock, Poultry, Milk customers Water customers Helping your clients and business stay healthy Frequently asked questions News and media COVID-19 webinar Additional COVID-19 resources IDEXX SARS-CoV-2 (COVID-19) RealPCR Test For rare cases in consultation with your public health authority. Complete testing information Frequently asked questions Can pets be infected by or transmit COVID-19? Why has IDEXX decided to make the SARS-CoV-2 RealPCR Test available? In what clinical cases does IDEXX recommend ordering the IDEXX SARS-CoV-2 (COVID-19) RealPCR Test? Does IDEXX have a pet test for COVID-19? Has the IDEXX SARS-CoV-2 (COVID-19) RealPCR Test detected any positive results? Is the IDEXX SARS-CoV-2 RealPCR Test able to detect new and potentially more infectious mutated variants (such as B.1.1.7) which have recently been found in the UK, Brazil, and South Africa and which are spreading to other countries? Can pets be infected by or transmit COVID-19? What other types of animals have tested positive for SARS-CoV-2 infection after exposure to an infected human? Is it true dogs are responsible for the jump of COVID-19 from bats to humans? Do any IDEXX diagnostic tests detect coronaviruses? Why has IDEXX decided to make the SARS-CoV-2 RealPCR Test available? In what clinical cases does IDEXX recommend ordering the IDEXX SARS-CoV-2 (COVID-19) RealPCR Test? What would happen if customers were to submit human specimens? Will any of the more than 80 veterinary IDEXX Reference Laboratories US or international test human specimens? Does IDEXX have plans to develop an antibody test for COVID-19? Will my shipments be delayed? Should I order additional supplies? Will there be delays in getting my results from IRL? What is a coronavirus? What is IDEXX doing to support their small independently owned business customers financially during these challenging times? News and media Press release, April 20, 2020: IDEXX makes pet test for COVID-19 virus available to veterinarians Press release, March 13, 2020: Leading Veterinary Diagnostic Company Sees No COVID-19 Cases in Pets Diagnostic update: Coronavirus update: emerging coronavirus strains and veterinary patients White paper: Clinical evidence suggesting varying levels of susceptibility to SARS-CoV-2 (COVID-19) virus infection in animals White paper: IDEXX SARS-CoV-2 (COVID-19) RealPCR Test: validation and cross-specificity studies Publication: Journal of Small Animal Practice (2020), 1-7: Frequency of respiratory pathogens and SARS-CoV-2 in canine and feline samples submitted for respiratory testing in early 2020. doi: 10.1111/jsap.13300 Webinar COVID-19 and Pets: Current Recommendations and Resource Toolkit Watch Thank you for being #VeterinaryHeroes! During these uncertain times, you continue to do the impossible, every day. That’s what heroes do, and to our team members and their pets worldwide, you are truly our heroes. Read more Important message for IDEXX customers in the United Kingdom As a government measure designed to limit the spread of the COVID-19 virus has been issued in one or more areas of your country, IDEXX has updated this page with relevant information and guidance. We are here to help in any way we can. While the situation is highly dynamic, veterinary care is an essential service and we are committed to providing you the products, services, and support you’ve come to trust. We are well positioned generally to maintain your veterinary supplies and services: You can continue to run in-clinic diagnostics on your IDEXX or other point-of-care instruments and rapid assays as usual, especially for urgent patients. We suggest keeping 2–4 weeks of consumables in inventory in case of transportation delays caused by flight cancellations. With a global network of more than 80 laboratories worldwide, IDEXX is continuing to receive and process your patient specimens across our network of IDEXX Reference Laboratories. Please be aware that transportation delays caused by measures implemented by national, regional, and local governments may result in delays in turnaround times at IDEXX Reference Laboratories, as well as in shipping supplies to you. We will work to keep you updated if this should occur. To support the health and safety of you, your clients and our IDEXX employees, IDEXX will follow the guidance of local government and health authorities regarding travel and in person visits. So long as the government has approved travel within the country for business reasons, we remain available to visit. We also respect and will defer to your preference for meeting in person or remotely. Additional COVID-19 resources APHA (UK) The Royal College of Veterinary Surgeons (UK) World Health Organization Centers for Disease Control (U.S.) American Veterinary Medical Association (U.S.) World Organisation for Animal Health (OIE) Federation of Veterinarians of Europe Robert Koch Institut (Germany) Ministry of Health, Labour and Welfare (Japan) National Institute of Infectious Diseases (Japan) Questions? We're here to help. Contact customer support Public health and other non-customer inquiries: Click here. 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