Refer a friend - Earn £100 01635 576070 CLIENT LOGIN Menu PLANS & PRICING Frequently Asked Queestions Your questions answered Here we answer the questions we get asked the most. Want to know what hours we operate or how easy it is to set up? Why should I use a call answering service? Why should I add web chat to my website? Why should Verbatim answer my web chat? What are your operating hours for call answering? What are your web chat operating hours? How do your call answering and web chat services fit into our business? How does the tech side of things work? Will it take ages to set up? Who will be answering my calls or chats? Why shouldn’t we employ our own member of staff to handle calls or chats? How will you know what steps to take with each person who contacts us? Is Verbatim based in the UK? Can you handle calls if they fall outside our usual working hours? How do you cope if multiple calls come in at the same time? Do some get missed? How do you communicate with our callers or website visitors? Will our regular callers have to start a conversation afresh each time they call? Are we able to check the details of the calls and chats you've handled? Can I keep you up to date with my whereabouts so you can advise callers accurately? If you transfer a call through to me, how much does it cost? How do you work out my monthly bill? What happens if we don't use up our monthly call allowance? Is there a set-up fee for call answering? Is there a set-up fee for web chat? How long do we have to sign up for? Why should we choose Verbatim over any other provider? 99% of people who try us, stay with us Start a 30 day trial with 100% money back guarantee (99% of people who try us, stay with us) Dont delay call us today on 01635 576070 or fill in the form and we will be in touch: We promise we will never share your information with third parties – see privacy policy. What our clients say about us I now have a professional receptionist service that I am proud to recommend The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers. Natasha Kearslake, Organic P&O Solutions An amazing service and a great bunch of friendly people to work with. We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them. Jason Lloyd, ISAMS FIND OUT WHAT OTHER CLIENTS SAY ABOUT US Services Call Answering Virtual Receptionist Virtual Switchboard 24/7 Call Answering Virtual Phone Numbers Lead Qualification Business Continuity Company About Us The Team Testimonials Giving Blog FAQs Contact Us Policies Privacy policy – your data Terms and conditions Verbatim client T&Cs Cookies policy Get in touch Call us on 01635 576070 GET IN TOUCH Refer a friend - Earn £100 © Copyright Verbatim 2021 Live Chat