Individual Investor Contact Us Careers United Kingdom Our Company Products Fund Views Insights Resources Search Home Our Firm Treating Customers Fairly Share TREATING CUSTOMERS FAIRLY Treating Customers Fairly (TCF) is a key principle that the Financial Conduct Authority (FCA) requires all regulated firms to have embedded into all aspects of business operations and corporate culture. TCF requirements apply to all regulated firms, including Franklin Templeton Investment Management Limited (FTIML), and employees of those firms operating in the UK. The six outcomes are listed on the FCA website. Treating Customers Fairly - Our Approach At Franklin Templeton Investments, we are committed to treating our customers fairly and have had the general principle of putting client interests at the core of our business since we began; they are an integral part of our company values. Senior Management first published a TCF Charter in 2006, linking the TCF principles to those corporate values and to ensure TCF principles are embedded into our operations, from product development to after sales service. We have developed a set of principles to ensure treating customers fairly is at the heart of everything we do. Review products and services to ensure they meet customers' needs. Provide high quality product information to investors and our business partners. Create the best possible customer focused investment solutions for our investors. Respond to customer needs in a consistent, timely, accurate and professional manner. Attend to customer complaints promptly and where applicable make the necessary changes to business processes to prevent a reoccurrence. Educate employees so that they understand our business thoroughly and are best placed to provide a superior service to our customers. Evaluate the effectiveness of our arrangements to ensure fair treatment of customers. TCF is an ongoing process within Franklin Templeton, with activity to meet objectives reported to the Board of Directors on a quarterly basis. We aim to provide our clients with the highest possible standards of care and service. If you believe that we have failed to meet your expectations in any way, we would be happy to hear from you and will endeavour to investigate your complaint in detail. Complaints procedures (PDF <200k) If you would like to share your views on an aspect of Treating Customers Fairly, or comment on products or services you have experienced, please contact us. OUR FIRM Main Topics Why choose Franklin Templeton History Risk Management Sustainable Investing Stewardship Report Diversity & Inclusion Franklin Templeton Business Continuity Efforts in Response to Coronavirus Treating Customers Fairly Regulatory Information Additional Topics A Message From CEO Jenny Johnson Investments entail risks, the value of investments can go down as well as up and investors should be aware they might not get back the full value invested. United Kingdom Individual Investor This website is intended for residents of United Kingdom. OUR COMPANY Our Firm UK Profile Media Centre Contact Us PRODUCTS Franklin Templeton Mutual Fund Prices ETF Prices Investment Trust (TEMIT) Franklin Templeton Fund Charges and Costs Our Products FUND VIEWS INSIGHTS RESOURCES Literature Investor Education Investment Advice Your Account Careers Terms of Use Anti Corruption Privacy & Cookies Notice/Settings Security Policy Important Legal Information Support Modern Slavery Statement Copyright © 2021 Franklin Templeton. All Rights Reserved. TOP Franklin Templeton uses cookies to analyse website usage, personalise your website experience and assist in our marketing efforts. You can review more details and change your cookie settings, or for more information view our Privacy & Cookies Notice. REJECT ALL ALLOW ALL