JAMS Updated Covid-19 ProtocolsLEARN MORE MENU Virtual Mediation, Arbitration and ADR Services Proficient neutrals. On-demand tech support. Innovative processes. Optimal results. CONTACT US Virtual ADR Services JAMS Virtual Mediation & Arbitration Overview News Publications Events Setting the Industry Standard: Virtual Mediation and Arbitration Virtual ADR became an essential service in 2020—and JAMS was ready. As a leading provider with four decades of experience handling in-person, remote and hybrid hearings, we were able to seamlessly transition to an online environment. Even as in-person sessions resume, JAMS is setting the industry standard in virtual dispute resolution. “The virtual mediation process was excellent.” — In-house insurer counsel for the defendant “Our remote hearing went perfectly smoothly.” — Plaintiff’s counsel “Your tech group was great.” — Estate and trust practitioner Comprehensive preparation and on-demand tech support from our “virtual front desk:” Your remote case management team includes a JAMS Virtual Moderator who is available to assist you throughout the process, from pre-hearing test runs to after-hours tech support. Learn more about our moderators. JAMS Access, our online case management platform, offers 24/7 access to case files and secure document sharing. JAMS Resolution Centers feature updated videoconferencing technology to facilitate hybrid hearings. JAMS is “tech agnostic” — we can accommodate and provide tech support for a wide range of virtual platforms, including Zoom, Microsoft Teams, WebEx, and more. Have additional questions? Connect with us directly or visit our Virtual ADR FAQ. "The neutral effectively worked not just on settling the claims but also on making the parties feel comfortable.” — Construction defect litigator Experienced neutrals who are adept at navigating an online environment: Our mediators and arbitrators have decades of experience managing and resolving complex, high-stakes, sensitive cases and are accomplished at overcoming barriers of all kinds, including the challenges inherent in virtual hearings. Clients across the U.S. continue to rank JAMS as the Top Online ADR Provider. JAMS neutrals hone their virtual skills at the JAMS Institute, our innovative in-house training department that provides exclusive, continuing education on the latest case law, technology and best practices in ADR. Disclaimer / Notice: JAMS is providing parties with top-quality Alternative Dispute Resolution Services when in-person proceedings are not possible. Neutrals are available to conduct mediations, arbitrations and other matters via Zoom, EndisputeTM, conference calls and any other platform agreed to by the parties. Zoom has become a particularly popular platform for JAMS clients. While JAMS is not able to control Zoom security policies and procedures, JAMS neutrals and associates have been trained to make best use of the security protocols provided by the Zoom platform. Parties to matters at JAMS have reported good results using the Zoom platform because of its ease of use and the fact that it is cost-free to them. For questions or concerns related to the security or privacy of any platform, please visit the website for that particular platform. Submit a Case Online Virtual ADR Resources JAMS Videoconferencing Guide (PDF) › Videoconferencing Tips & Techniques › Virtual ADR & Security FAQ › Virtual Arbitration FAQs › HIPAA Compliance (PDF) › Local Solutions. Global Reach. TM JAMS successfully resolves business and legal disputes by providing efficient, cost-effective and impartial ways of overcoming barriers at any stage of conflict. JAMS offers customized, in-person, virtual and hybrid dispute resolution services through a combination of first class client service, the latest technology, top-notch facilities, and highly trained mediators and arbitrators. Need more information or assistance? Connect with our case management team.CONTACT US SIGN UP FOR EMAIL UPDATES Stay updated on the latest in mediation, arbitration and dispute resolution. Contact Submit News Events Careers Disclaimer This website is not a solicitation for business. All content on the JAMS website is intended to provide general information about JAMS and an opportunity for interested persons to contact JAMS. The content of this website is not offered as legal advice or legal opinion and it should not be relied upon for any specific situation. JAMS neutrals are not engaged in the practice of law and no attorney client relationship is intended. This website is for informational purposes only and does not constitute a complete description of JAMS services. While JAMS endeavors to keep the information updated and correct, JAMS makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, or reliability of the information contained in this website. SEE MORE Disclaimer Consumer Case Information Neutrality CCPA Compliance Cookie Consent Sitemap Privacy Policy Terms of Service Copyright 2021 JAMS. All Rights Reserved 800.352.5267 We use cookies to personalize and enhance your experience on our site. Visit our Privacy Policy to learn more or manage your personal preferences in our Cookie Consent Tool. By using our site, you agree to our use of cookies. Decline Accept and close Options Feedback