About Us Careers Investor Relations Industries Services Locations Why TaskUs? Insights Contact Us TaskUs Consulting Group Lifelong Strategic Partners for Growth We help scale disruptive and customer-centric businesses by genuinely empowering customer operations Learn more Offerings built for you. By Us. TaskUs 360™ Consulting Support All Around TaskUs offers 360-degrees of consulting support for your business. Across customer optimization challenges like digital transformation and operations, talent enablement, operational excellence, and strategic planning, we offer a comprehensive, industry-leading suite of expertise, services, and tools to push your brand to the next level. A Thorough and Deep Assessment Our global Consulting Team is fully committed to guiding clients across multiple industries, addressing a comprehensive range of customer operation challenges, opportunities, and undiscovered possibilities. 150+ Cross-Functional CX Projects 100+ Years of Combined Experience in Customer Operations Consulting Proven & Sustained Benefits Our consulting engagements have consistently delivered long-term benefits for our client’s customers, global teams, operational processes, and their bottom and top lines. 60+ Global Consulting Experts, Leaders, and Specialists 360° Projects in Assessment, Strategy, Implementation, & Execution Mission-Centric, Value-Focused Our global Consulting Team, defined by an average of 13 years of in-depth customer operations expertise, utilizes our proprietary blueprint and curated offerings for scaling customer-centric businesses in high-growth environments. Back to 360 Talent Enablement Building World-Class CX Through People We assess your business’ existing workforce in the areas of recruitment, talent development, and organizational development to provide best-in-class strategies for employee lifecycle management and career growth – all with the goal of maximizing business impact, product, and career roadmaps. We are committed to getting you the best people, fully equipping, training, and aligning them to provide the absolute best experience to your customers and your brand as a whole. Elevate your business today! Contact Us. Talent Acquisition Strategy Aligns with talent strategy and current workforce skillset gaps to accelerate onboarding, enhance organizational structure and ensure solid culture fit. Recruitment Pipeline Management Develops a comprehensive framework and competency alignment for each role by examining end-to-end recruitment process and strategic company roadmap. Learning Content Assessment Analyzes gaps and utilizes data to support goals through educational content, discipline standards, and technology platforms. Learning Technology Recommends the integration of best-in-class platforms and structures by assessing your current learning technology and process Career Path Strategies Evaluates your current roles and competencies to provide highly effective career paths, mentoring and coaching recommendations. Back to 360 Operational Excellence Better Decisions Through Data-Driven Insights We assist you in designing and building a comprehensive approach to both achieving and maintaining operational excellence based on your unique goals. Leveraging best-in-class processes, coupled with meaningful and actionable insights, training and governance, we optimize the effectiveness of your operational teams – all with the aim of maximizing Key Performance Indicators (KPI) and Customer Service. Elevate your business today! Contact Us. Contact Center Development & Management Leverages best-in-class processes by calibrating our operational approach for continuous improvement. Workforce Management (WFM) Implementation Optimizes performance by building consistent and accurate forecasts, ratios, automated systems, and schedules. KPI Assessment and Development Establishes effective targets and control limits by setting up a performance management system of indicators with target operational results (KPIs). Continuous Improvement Utilizes data analysis and techniques to drive both incremental and breakthrough improvements. Operating Model Transformation Defines a target state operating model by aligning processes in the organization to increase efficiency. Back to 360 Digital Operations Levelling-Up CX Through Enabling Technologies We help you evaluate and implement leading technologies to maximize digital operations in sales, service, and back office support. This practice enables the development and optimization of data-driven operational efficiencies. We successfully guide our clients in identifying core challenges that can be solved through technology enablement (e.g. AI, RPA, Chatbots, CRM, KB), technology integration, and customer interaction management. This leads to reduced AHT, improved CSAT/NPS, sales conversion, and other key metrics. Elevate your business today! Contact Us. Customer Interaction Management Designs and launches strategically-aligned customer interaction solutions across a wide range of channels and service options. AI Advantage & Innovation Establishes a strategy to leverage AI from conversation initiation to agent empowerment towards delivering CX excellence. Advanced Data Architecture Optimizes data architecture by developing blueprints and roadmaps to support stakeholders in a dynamic environment. Back to 360 Customer Strategy Empowering Meaningful, Mission-Focused Customer Ops We identify areas of opportunity in your organization to unlock additional customer value through shaping the mission and vision for how to engage your business’ customers – all with the goal of creating lasting emotional connections and loyalty with your brand. We are committed in creating the ideal customer strategy to give your brand a distinct competitive advantage in a digital and marketplace. This is accomplished by connecting strategy to execution by identifying clear, actionable pathways, metrics, and benchmarks to achieving lasting value. Elevate your business today! Contact Us. Customer Strategy & Vision Definition Establishes high-level objectives to guide customer operations by aligning functional areas. Customer Journey Mapping Provides insights into customer experience through detailed scenarios and analysis. Contact Center Maturity Assessment Examines the current state of your contact center based on our proprietary maturity framework. Industry Benchmarking Assessment Analyzes your operations versus the industry’s best practices to enhance capability opportunities. Initiative Identification & Prioritization Categorizes your opportunities using our own proven framework to build a roadmap for execution. Proof of Capability and Excellence: Case Studies Exemplary Performance Through Training, Workflow, and Content A leading Social Media company and platform sought TaskUs’ aid in addressing key challenges involving ineffective training practices and inexperience in scaling operations. See for yourself how TaskUs was able to address the needs of both their brand and customers through creating a strategic learning experience roadmap, improving their knowledge-base, modernizing content development, and optimizing global workflow by downloading this comprehensive case study. Download Case Study Unmatched Value-Add, Process Optimization, and Customer Satisfaction Dissatisfied with their former outsourcing partners, a leading entertainment, broadcasting, and streaming service company came to TaskUs with the goal of generating a world-class customer experience beyond simply hitting KPI targets. Witness how the TaskUs Consulting Team intimately worked with the client in providing world-class, lasting value to their customers and brand through in-depth research and analysis, comprehensive opportunity identification, and agile implementation – all of which is detailed in this comprehensive case study. Download Case Study Our Awards Business Intelligence Best Places To Work 2021 Customer Service Outsourcing Provider of the Year (Bronze) 2021 Best Company for Diversity 2020 Our Innovation Partners Garth Fasano VP of Consulting and Technology | TaskUs TaskUs Consulting powers customer operations in the new experience economy to scale disruptive and relationship-centric businesses in dynamic environments. Our team ensures that clients stay ahead of the competition with the expertise and capabilities we provide across their customer operations. This includes customer strategy, talent enablement, operational excellence, and digital transformation. Explore TaskUs More From Us CASE STUDIES Advancing Data Labeling for Computer Vision John Schauf CASE STUDIES How to Select a Data Labeling Company John Schauf CASE STUDIES Data Labeling Best Practices for Search Relevance John Schauf OUR SERVICES Digital Customer Experience Content Security AI Operations Consulting For Startups Careers with Us Want to leverage TaskUs Technology? Learn More We exist to empower people to deliver ridiculously good innovation to the world’s best companies. Contact Contact Us Phone: (888) 400-TASK Support: info@taskus.com sales@taskus.com Useful Links Our Advantage Leadership Careers Insights Industries Entertainment + Gaming FinTech HealthTech On Demand Travel + Transportation Retail + eCommerce Social Media © 2021 TaskUs Privacy Statement Privacy Notice for California Residents Global Supplier Code of Conduct Cookie Policy