IBM® Industries My IBM Site navigation Retail Solutions Learn Retail technology for the evolving consumer landscape IBM retail technology solutions fuel the industry's digital transformation, providing elevated omnichannel customer experiences. Explore the interactive Enhance with IBM Cloud® (4:31) 01 Case studies 02 Solutions 03 Resources Retail technology overview The challenges facing retailers can be overwhelming, including navigating the disruption caused by the current COVID-19 pandemic. The future of retail requires overcoming the complexity in your business and to persevere, consider the opportunity to rethink your business model and the role of the store. Retail technology trends are towards powerful, contactless digital customer engagements and e-commerce to safer workplaces and more agile operations and supply chains. Now is the time to unlock the potential for a more resilient and sustainable business model and ecosystem. Technologies such as hybrid cloud, automation, IoT and artificial intelligence can help accelerate your transformation and position you to emerge smarter, more agile and ready to meet changing consumer needs. Retail technology case studies Innovative snack delivery Frito-Lay modernizes its e-commerce tools, including inventory management, to simplify ordering, helping ensure your favorite snack is always stocked. Read the story From studio to screen IBM developed a digital solution using IBM iX® and Red Hat® OpenShift® to showcase the final collections of graduating students at the University of the Arts in London. Read the blog Faster resolutions, stronger relationships Home Depot built a trusted, transparent supply chain with blockchain to help ensure, in real-time, you can find whatever you need to complete your project. Watch the video (02:57) Read the full story (502 KB) Retail technology solutions Rethink the role of the store Evolve the shopping experience with hybrid cloud. Meet changing consumer expectations for both online shopping and physical stores. Learn more about retail solutions Revitalize customer engagement Let big data and artificial intelligence help you deliver omnichannel marketing messages and offers tailored to your customer base. Transform your customer experience Reinvent the supply chain Retail technology solutions help you minimize the impact of events on your supply chain. Build a responsive supply chain Resources IBM & COVID-19: Supply Chains Today During times of crisis, supply chains need to work smarter to keep shelves stocked. See how IBM Watson™ can help. Watch the video (0:30) The sustainability agenda See how new technologies help advance and are woven throughout sustainability initiatives. Watch the video (02:11) COVID-19 caused massive disruption in 5 key areas Retail and wholesale companies are rethinking priorities as they face ongoing disruption. Explore their goals (608 KB) Discover IBM retail technology solutions and services to help your retail business stay agile and responsive. Speak with an IBM representative today. 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