To Enquire, or To View a Home Call 01942 733 000 Home About Us Why Cuerden? Our Care Centres Contact Us General overview This document sets out what information Cuerden Developments Ltd collects from visitors, how it uses the information, how it protects the information and your rights. Cuerden Developments Ltd is committed to ensuring your privacy is protected in accordance with Data Protection Standards. Cuerden Developments Ltd is using the following definition for Personal Data: Personal data Information relating to identifiable individuals, such as job applicants, current and former employees, agency, contract and other staff, clients, suppliers and marketing contacts. Personal data we gather may include: individuals contact details. educational background. financial and payment details. details of certificates and diplomas. education and skills. job title. CV. Sensitive personal data Personal data about an individual’s racial or ethnic origin, marital status, nationality, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health or condition, criminal offences, or related proceedings. Any use of sensitive personal data will only ever be carried out with the express permission of the individual. Policy Updates Cuerden Developments Ltd may change this policy from time to time by updating this page. This policy is effective from 25th May 2018 but we ask you to check this page from time to time. Any updates or changes to the use of your personal data will be advised to you, prior to that change of use. Who Are We? Cuerden Developments Ltd, Unit 6 Beecham Court Pemberton, Wigan, Lancs WN3 6PR United Kingdom. Contact Us You can contact us by: Online: https://www.cuerden.com Email: info@cuerden.com Phone: (01942) 733000 Post: Cuerden Developments Ltd, Unit 6 Beecham Court Pemberton, Wigan, Lancs WN3 6PR. What services do we provide? Cuerden Developments Ltd provide a range of person-centred care and support services including nursing, dementia, social, residential and respite care. What we collect The specific information that we collect will vary depending on what services we provide you by way of contract, or what you either provide us explicitly e.g. signing up to a newsletter or perhaps applying for a job at Cuerden Developments Ltd. Typical information will include some or all of the following depending on the services we are providing you: Identification and contact data email. address. name. phone. number. postal. address. next of kin. Enhanced identification data – ID documents (driving licence, passport, immigration status). Financial Data – bank details, tax and national insurance information, credit card information and who is paying for care. Employment Data CV, training, reference and qualification information. Web Related Data – your IP address, geographical data, cookies. Health Data Where there is a need to protect you, our clients or other members of staff we may need to collect specific health data. Criminal Records Where there is a need for us to undertake enhanced verification or legal checks in order for you to work in our sector or for us to undertake specific services on your behalf. Customers and Residents – why we distinguish them. Cuerden provides our services to residents within our care. Residents may sometimes be responsible for all the associated care costs. However, sometimes care costs are covered in part or in full by other individuals or organisations. In circumstances where care costs are being covered in part or full by an individual (or individuals) other than the person receiving the care (our resident), then it will be necessary to process the personal information of all individuals involved in the care provision, both those receiving and those responsible for the financial aspects. We will, of course, limit the personal data to the minimum information necessary for us to undertake those activities requiring that information. Collecting Personal Data When we collect personal data, you will be provided with a privacy notice that will detail: 1. Who we are. 2. What personal information we are collecting. 3. Why we need it. 4. Legal Basis under which we are processing (‘typically consent’, ‘contractual obligations’ and/or ‘legitimate interest’) (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-bases-for-processing/). 5. What we are going to use it for and any decisions (automated or human) that it will be used for. 6. Who that information will be shared with. 7. The safeguards we have put in place to protect your information. 8. Our standard retention period or legal need to retain that information. 9. A copy of ‘your rights’ is available on the privacy page of our website. Some of the information we collect is provided here: Personal identification data – name, address, passport, immigration status, banking information. Sensitive personal data – health/medical/wellbeing, religious, racial. Legal Status – your legal status in respect of the services we are undertaking for you, and/or the status of those that can act on your behalf. How we collect Personal Data Depending on the nature of our engagement we may collect personal data in a variety of ways. We may collect this information directly from you. We may collect this information from your relative. We may collect this information from a Health Care Professional in the event that you come to us via a health provider (such as the NHS or Social Services). What we use that Personal Data for The specific use of Personal Data will be detailed in the relevant privacy policy for the specific service(s) we are providing you. As a general guide, we use personal data to: 1. Deliver the services that we have contracted with you to provide. In these circumstances, the legal basis of processing is likely to be a contractual obligation which will be detailed in the relevant privacy policy for that service. Depending on how you have asked us to communicate with you e.g. phone, text message, email, or how we are required to communicate with you e.g. secure Royal Mail deliveries we will use one or many of the methods you have provided us with. In some cases, we may be required by law or for security reasons to communicate with you in a specific manner. This will be made clear in the relevant privacy policy. 2. Process information relating to job applications. In these circumstances, we will use your information for the purpose of screening and selection against criteria for roles within our organisation. Depending on the role we may undertake further screening of your information with third-parties for example to undertake DBS, Criminal Records as well as medical/health checks in order to protect you and our clients. You will be informed of this as part of our recruitment process. Nothing will be shared with a third party without your consent. As an employer, we may also be required to provide statistical information as required by employment or industry legislation such as ethnicity, gender etc. 3. Newsletters database. If you have explicitly signed up to receive one of our newsletters then your information will be used, in that case, for the specific purpose of sending you the relevant newsletter. Newsletters have a generic Privacy Policy, a copy can be found on the privacy policies page of our website, you can opt-out of receiving newsletters at any time by following the opt-out process. If you are an existing customer or have inquired about a product we will send you news about relevant products and services based on your preferences at the time unless you have opted-out of receiving contact from us. You will be asked about this at the time of engagement. Website Cookies We use web site cookies to enhance your experience when visiting our site. For a period of time, defined by the Internet Service Providers retention policy, your IP address can be used to identify you (or your location) and as such constitutes personal data. We do not explicitly use this information ourselves, but we do use it to monitor where visitors are coming from and what is being looked at on our site. This list is not exhaustive but designed to provide you indicative uses of your personal data. Please ensure you read the appropriate Privacy Policy for the product or service we are providing you with specific information. Links to other sites We may provide, from time to time, links to other sites via our newsletter, blog article or other web links. Because we have no control over these sites, we cannot take responsibility for the practice they may undertake in respect of privacy and/or protecting your Personal Data. We would, therefore, advise you to satisfy yourselves that these sites are operating privacy policies that inform you how they handle and protect your data – as we cannot take any responsibility for this. Social Media Widgets and Links You are probably familiar with the Facebook “Like” button and the various “Share” buttons that are available to users of the internet. We sometimes use these to allow us to promote our services to other people as well as get feedback as to what articles, pages or blogs are of interest. These other service providers may collect personal data about you, such as IP address, pages you visit on our site and may set their own cookies to enable them to function properly. In much the same way as Links to other sites do not allow us to enforce our policies, we would suggest that you undertake the same checks regarding the privacy policy of the company providing those features. Marketing Subscription If you have opted-in to our Marketing, you can find the related privacy policies on the privacy policies page of our website. Third Parties – Service Providers, Business Partners and others. We work with a number of third-party services providers who undertake services for us, these include: Service Provider or Provider Type. Service Provided to us or you. GP, Medical Assessment, Occupational Health. Potentially to assess your ability to work for us and to ensure we can meet your needs. In the case of you being a resident, this will be necessary to ensure that we can meet your needs initially and on an ongoing basis. This is on the basis of protecting your vital interests as well as those of our staff and clients. Health Care providers in the event of an emergency. To ensure that in the event you become unwell we are able to provide the necessary information to assist you to receive the necessary medical attention. This is to protect your vital interests. Your previous employer or references. Provision of feedback on your previous roles or you as an individual, this on the basis of our legitimate interests. Professional Bodies and Certification Boards. To ensure that you have the necessary professional certifications required for us to employ you and for any ongoing sector-specific requirements of professional competence. This on the basis of our legitimate interests. Health and Life Insurance bodies In the event that you travel on business and/or are entitled to private medical or life insurance we are required to pass on certain information to the companies that provide these services on our behalf. This is on the basis of our contractual obligations with you. In most cases you will be made aware of the parties that we share information with, prior to us sharing this information. Where we may share your information without your explicit consent We may be required or chose to share your information in certain circumstances without obtaining your explicit consent, some examples of this would be: To comply with any legal process, applicable law or governmental request e.g. warrant, subpoena, statutory reporting, sector-specific compliance. To enforce/administer our agreements. To protect our company or the public from harm or illegal activities. For fraud prevention, investigation, risk assessment. To protect the rights and property of our company. To defend ourselves against third-party claims or allegations. In any event, we will consider your rights and privileges before sharing this information. Information rights, corrections, locking, deletion The user is entitled at any time to receive information free of charge on request regarding personal data that have been stored about him or her. In addition, the user has the right to have incorrect data corrected, to lock or delete his or her personal data unless this would constitute a breach of the statutory obligation of storage. If you would like to see the data we hold about you, you can submit a subject access request by emailinginfo@cuerden.com. As long as your request is not manifestly unfounded or excessive, we will provide you with this information free of charge, within 30 days of receipt of your written request. However, we reserve the right to make a charge if providing this data requires we retrieve data from backups or storage facilities. We may request proof of identity before we release the data to you. How you can help protect your Personal Data In all cases, the information we require to obtain for you is necessary for the provision or assessment of the provision of services to you. We rely on this information being accurate and up to date, which is in part our responsibility as well as yours. However, in many cases, you are able to limit the use of your information for services that do not require your data. However, limiting your information may result in you not being able to receive that optional service. Changes to your Personal Data In the event that your Personal Data, that we use to provide you goods or services, changes e.g. your surname, address, email address or Sensitive Personal Data e.g. Religion, Health Data – it is critical that you inform us of these changes to ensure we have the correct information on our systems. Where you have access to administer these changes yourself we would expect you, if you are able, to update these details accordingly or else inform us of changes as soon as possible. Cookies Cookies are small files that are downloaded by many websites to either enable a site to work, to assist you e.g. remembering your username and/or passwords, to track your behaviour in order to show relevant content and to show relevant marketing information which in turn may follow you across other sites. You can opt-out of allowing cookies by instructing your browser to stop accepting cookies or to prompt you before accepting a cookie from a website you visit, by changing the settings within your browser software. Mailing List Opt-In – Marketing Emails & Newsletters. You may opt-out of receiving marketing emails and newsletters from us by using the unsubscribe link within each email or contacting us directly. Please read our Marketing Privacy Notice for more info. Opting out of marketing lists, only removes you from such communication. Transactional emails e.g. those relating to services we are providing to you or responding to queries or enquires you make to us may still result in us emailing you information where that medium is most appropriate. Security Cuerden Developments Ltd operates a Privacy By Design and By Default policy. This means that before we use your data we have already considered the potential impact on you were your data to be lost, stolen, shared or compromised. We undertake routine reviews of our processes and security policies in order to ensure that we can take all reasonable precautions in protecting your data. Where at all possible we encrypt all information that is either stored or transmitted to third-parties. Where data is stored or transmitted to a Third Country (any country outside of the European Economic Area (EEA)) we will ensure appropriate adequacy protection is in place in accordance with Data Protection Legislation. Consequently, we may also need to sometimes undertake further security and screening questions when undertaking our routine dealings with you these are there to protect your personal data and security. Whilst we undertake all reasonable precautions, encryption, software updates and patches, we cannot guarantee the safety of data transmitted over the internet. Data Breach In the event of a data breach of your personal data, which means: “The unintended loss, destruction amendment or disclosure of personal data”. We will first do all that is necessary in order to minimise the impact on you, identify any potential malicious third-party, identify any third-parties that may also be impacted and take all reasonable efforts to ensure that you are notified. In the event that we are notified by a third-party of a breach, in their systems, we will undertake the same level of efforts. We will undertake this communication either directly with you as an individual or by sending out a public notification. At the same time, we will comply with the current law in respect of informing the appropriate supervisory authority which is currently the Information Commissioners Office (ICO). We are under a legal requirement to report Data Breaches to the IC. Security precautions in place about data collected When you give us personal information, we take steps to make sure that it’s treated securely. Any sensitive information gathered on our website (such as personal information including name, email address sent via our enquiry forms) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Once we receive your information, we make our best effort to ensure its security on our systems. Want to know more? If you have any questions relating to these provisions or believe that they are not being complied with, you can contact us in confidence at any time via the contact details below. Data Controller Cuerden Developments Ltd Unit 6 Beecham Court Pemberton Wigan Lancashire WN3 6PR United Kingdom Online : https://www.cuerden.com Email : info@cuerden.com Phone : (01942) 733000 Home Why Cuerden? Our Care Centres Contact Us Take a Virtual Tour of our Wonderful Care Centres Alexandra Grange Alexandra Grange is a 56 bed home, offering care for Residential and EMI care. The home is modern and purpose built, designed to allow residents to have the facilities they need, within the best possible environment, Pemberton Wigan. Learn More Berkeley House Berkeley House is a 18-bed specialist nursing home that supports people with complex needs in the Pemberton, Wigan area. Berkeley Gardens has 18 beds and offers a step-down service from our specialist nursing unit “Berkeley Village” and from the community and hospital settings. Learn More Cuerden Grange Residential Cuerden Grange Care home has 46 Residential beds and aims to provide its service users with a secure, relaxed & homely environment in which their care, well-being and comfort are of prime importance. Learn More Berkeley Village / Willow Lodge Berkeley Village is a 24-bed specialist nursing home that supports people with complex needs in the Lancashire area. Willow Lodge has 14 beds and offers a step-down service from our specialist nursing unit “Berkeley Village” and from the community and hospital settings. Learn More Appleby Court Appleby Court is a purpose built 61 bedded nursing and residential home. In the Pemberton Wigan area, which provides a very high level of care and a home from home for our residents. Learn More Alexandra Court Alexandra Court Intermediate Care Centre is a 40 bedded Care Centre. Alexandra Court provides care for individuals who are assessed as needing a high level of care. Learn More Swallowfield Gardens Swallowfield Gardens is a three 10 bed specialist nursing home that supports people with complex needs in the Greater Manchester area, situated in Horwich, Bolton. Learn More Home About Us Why Cuerden? Our Care Centres Contact Us Privacy Policy Copyright 2019 Cuerden Care Centers