OUTAGES AND ALERTS CAREERS (518) 298-2411 PAY INVOICE ONLINE Home > SmartHub Customer Portal SmartHub will help you Manage Your Account Like Never Before! REGISTER LOG IN PAY NOW Smart PAYMENTS Smart COMMUNICATION Smart ENVIRONMENT Smart USAGE Announcements What changes can you expect when we launch SmartHub? New account number: Use your new account number to register for SmartHub. You can find your new account number on your last billing statement or call us at 518-298-2411 for assistance. Update your online payment options: Once you register for your online account, you will need to update your payment options. What is SmartHub? On the go and in control. Now you can manage your account like never before! SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, contact customer service and get the latest news. As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from previous months. Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks. You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere. Getting started with SmartHub is as easy as 1-2-3! As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, and save the planet. 1 Register your SmartHub account Locate your new account number (instructions below) and get registered! 2 Download the new app! Manage your account on the go from anywhere at any time! 3 Activate the features you want This is your opportunity to give features like paperless billing and Auto Pay a try! Setting Up SmartHub: Frequently Asked Questions (FAQs) What is the difference between the SmartHub web portal and mobile app? Is the mobile app secure? Where can I find my new account number? How do I sign up for SmartHub? (Web) How do I download the app and sign up for SmartHub? (Mobile) I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it? How do I set up my mobile and email for notifications? How do I sign up for, update or delete billing or service notifications? What is Auto Pay and do I need to sign up for it? How do I sign up for Auto Pay? How do I set up stored payment methods, such as a credit card? Do I have to use SmartHub to pay my bill? Can I manage and make payments on multiple accounts with SmartHub? How can I report an outage or submit an inquiry or service request? How current is the account information in the app or website? How do I avoid being scammed by another party when being asked about SmartHub and my new account number? SmartHub Video Lessons Register your account (Web Portal) DOWNLOAD WEB PDF Register your account (Mobile App) DOWNLOAD MOBILE APP PDF Get Support If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions! THE CHAMPLAIN TECHNOLOGY GROUP 11118 Route 9, Champlain, New York Service & Support: 518-298-2411 For questions about service please email: service@champlaintechnology.com For questions about billing and pricing please email: billing@champlaintechnology.com Become a part of the Champlain Technology Group family! Local customer service and technicians. Prices within your budget. Internet & Telephone Packages starting at $39.95/mo. SIGN UP TODAY Get a Free Quote Name* Email* Phone CORPORATE Links Mission Statement Our History RUS Statement of Nondiscrimination Who We Are SERVICES Local Telephone Long Distance Streaming Video Services NYS Broadband Grant Seasonal Customer Billing NEWS SUPPORT CONTACT US CAREERS PAY YOUR BILL Network Transparency Statement Transparency FAQ Acceptable Use Policy Privacy Policy CTG’s Copyright & DMCA Enforcement Policy Sitemap THE CHAMPLAIN TECHNOLOGY GROUP 11118 Route 9, Champlain, New York Service & Support: 518-298-2411 Monday through Friday from 8:00 AM to 4:30 PM. Website Design and Development by Mannix Marketing, Inc. Having trouble using this site? Accessibility is our goal, please contact us with site improvements.