Complaints Procedure A complaint is classified as any written or spoken expression of dissatisfaction with the service we provide. At Rethink Group we take complaints seriously. We aim to: Deal with complaints openly, promptly and honestly Try to resolve complaints amicably as soon as possible Learn from complaints to improve our services Dealing with your complaint All our staff will be courteous and helpful. In the unlikely event that you should need to make a complaint please contact the appointed DPO in the first instance. Write to: 95 Southwark Street, London, SE1 0HX E-mail: dpo@rethinkgroupltd.com Should you choose to register your complaint on the telephone; Rethink will endeavour to resolve your complaint immediately. Alternatively, if you opt to write to us with your concerns we will respond promptly, usually within five working days of receipt of your correspondence. If you are not happy with the response you receive at the first stage, you can request that your complaint be referred to the Managing Director who will review any previous decisions and decide if they were fair and reasonable. Again, we will aim to deal with your complaint promptly, within five working days. The Recruitment and Employment Confederation 15 Welbeck Street London W1G 9XT Department of Business, Innovation and Skills 1 Victoria Street London SW10 OET More Locations Careers Board of Directors Investor Relations Privacy Policy Modern Slavery and Human Trafficking Statement Head office Rethink Group Ltd 4th Floor, 95 Southwark Street London SE1 OHX Follow us LinkedIn Twitter © Rethink Group Ltd. Inspiring change through talent. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsOkay