Better Business Bureau® Set my location Menu Find Near US Search HomeOhioClevelandProducersThe Kirby Company World Headquarters SharePrint Business Profile for The Kirby Company World Headquarters Producers At-a-glance Contact Information 1920 W 114th St Cleveland, OH 44102-2322 http://www.kirby.com Email this BBB (216) 228-2400 Want a quote from this business? Get a Quote Customer Reviews This business has 0 reviews Read Reviews Be the First to Review! Customer Complaints 12 complaints closed in last 3 years 1 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 3/31/1942 Years in Business: 107 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview The Kirby Company manufactures home cleaning systems. The cleaning systems are sold through an international network of independent distributors, who provide in-home sales presentations and offer servicing of the products. Products & Services Kirby home cleaning systems, Kirby homecare products Business Details Location of This Business 1920 W 114th St, Cleveland, OH 44102-2322 Email this Business BBB File Opened: 12/31/1960 Years in Business: 107 Business Started: 1/1/1914 Accredited Since: 3/31/1942 Type of Entity: Corporation Alternate Business Name Kirby The Kirby Company Business Management Mr. David Grzebinski, President/CEO Contact Information Principal Mr. David Grzebinski, President/CEO Additional Contact Information Fax Numbers (216) 529-6146Primary Fax Email Addresses Email this BusinessPrimary Read More Business Details Customer Complaints 12 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Resolved 10/19/2020 I have contacted the company numerous times about my vacuum breaking. I was told to contact the independent distributor as well as a licensed kirby repair center. Unfortunately, the independent distributor has gone out of business and none of the repair centers answered or returned my multiple calls. I again contacted the kirby company and was told that I would have to pay for someone to look at it to determine if it's under the warranty terms or pay for someone to rebuild it but the parts would be covered. This has been over a span of 1.5 years and an inoperable vacuum that I am still paying for.…Read More Read 11 More Complaints Customer Reviews 0 Customer Reviews What do you think? Be the first to review! How BBB Processes Complaints and Reviews Start a Review Business Categories open category: Producers Local BBB BBB Serving Greater Cleveland More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. 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