Contact Us COVID-19 Business Continuity Measures By continuing to browse the site you are accepting our use of cookies. To find out more about the cookies we use, please read our Cookie Policy. To access our updated Privacy Policy, please click here. Got it! Updated: 07th May, 2021 COVID-19 safety & business continuity measures This page includes answers to some of the questions you may have around our business continuity plans. Read the FAQs Get in Touch We are closely monitoring the COVID-19 situation with the safety of our employees and business continuity for our customers and partners, our top priority. We regularly communicate best-practice advisories and have put in place precautionary measures to protect our employees and ensure business continuity for us and our customers. This page includes answers to some of the questions you may have around our business continuity plans. We hope this is helpful to you. We will maintain this page and update it regularly as conditions change. What measures has Tata Communications put in place to protect and limit exposure of its employees, customers and partners to COVID-19 in the workplace? As a company, we are closely monitoring the COVID-19 situation, with the safety of our employees and business continuity for our customers and partners our top priority. We regularly communicate best practice advisories, and have put in place precautionary measures to protect our employees and ensure business continuity for us and our customers including: How prepared is Tata Communications in managing risk and business continuity as the COVID-19 situation evolves in certain countries? We assure you that the safety of our employees and business continuity for our customers and partners is our top priority. We have robust processes and procedures in place. As businesses around the world define ways to reopen safely and gradually, we continue to work through our preparedness on a variety of scenarios as part of our business continuity plans. How confident is Tata Communications of its business continuity ability, with the recent escalation of COVID-19 situation? We are prepared today, and will continue to monitor the situation, evaluate our preparedness and change our plans as the situation evolves. We have taken strict precautions to protect our people, and their families while minimising any potential impact on services provided to our customers and partners due to local government mandates and regulations. Is Tata Communications set up as a business to manage its business operations remotely (working from home), as part of its business continuity plan? Given our robust infrastructure, we have implemented work from home for all employees globally and 90% of our workforce is working remotely, with the exception of some essential roles that need to be conducted from an office or on location for critical network maintenance. In these cases, arrangements have been made to ensure their safety and protection. To date, has there been any impact on Tata Communications’ business or services due to the COVID-19 situation? Our business remains fully functional. Our teams continue to work tirelessly to minimise any effect that the COVID-19 situation has on our operations while maintaining our service level agreements. How does Tata Communications plan to communicate with customers and partners if there is anticipated or actual impact to services due to the COVID-19 situation? Our teams continue to work tirelessly to minimise any effect that the COVID-19 situation has on our operations while maintaining our service level agreements. Is there anything that Tata Communications can do to support my business continuity? We understand that the current situation has created an immediate need for global businesses to address unique demands and accelerate digital operations, rapidly. We are here to help support you in navigating any connectivity, security and collaboration challenges to enable your employees to stay productive from the safety of their own homes. Who can I contact for more information? Please contact and the team will be in touch with you as soon as possible. We hope this is helpful to you. Still have a question? * First Name: * Last Name: * Company Name: * Business E-mail: * Phone Number: Your Message: * Yes, I consent to receive occasional email with updates on services, market trends, and other information from Tata Communications that may be of value to me. I can always unsubscribe. 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