Personal Premier Business Wealth Management Corporate Log In Search Menu How to report scams Think you’ve been a victim? Get in touch right away if you think you’ve been a victim of a scam. Here, you’ll find the numbers you need, the next steps to take and how we can help. What’s the difference between fraud and a scam? What is fraud? Fraud is a criminal act to deceive you and take your cash – it’s a transaction that you didn’t make or authorise. What is a scam? A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks, retailers and official organisations using emails, phone calls and texts that look and sound genuine. If you think you’ve been targeted by a scam and have lost money, call us straight away. You can find the numbers you need to report scams below. If you think you’ve been a victim of a Fraud, you can find the numbers you need here. Contact us Call us on one of the numbers below to report the scam. Calling from the UK 0345 050 45851 for payments to UK accounts and cash withdrawals 0345 975 7575 for payments to international accounts 0345 734 5345 for payments made on your debit card Calling from overseas +44 2476 842 099 for payments made on your debit card 1. We’ll investigate We’ll give you regular updates on our progress – it’s important you give us as much information as you can on what happened leading up to the scam. 2. Report to Action Fraud Report the scam to Action Fraud by calling 0300 123 2040 if you’re in England and Wales, or report it online at www.actionfraud.police.uk. If you live in Scotland, please call 101. 3. We’ll be in touch We might get in touch for more information or evidence to help our investigation. 4. Result We’ll update you about the outcome of our investigation by phone or letter. FAQs Should I report this to the police? If you’ve been the victim of a scam, you should report it to Action Fraud. If you’re in England and Wales, call 0300 123 2040 or report it online at www.actionfraud.police.uk. If you’re in Scotland, please call 101. What should I do if money has gone from my account without me knowing? Where can I go for further support? Will I get my money back? Are you signed up to the Contingent Reimbursement Model? How can I better protect myself from scams in the future? Where should I report scam attempts? Important information To maintain a quality service, we may monitor and record phone calls. Calls to 0800 numbers are free when calling from a UK landline or personal mobile but charges may apply when calling from abroad. Calls to 03 numbers use free plan minutes if available. Otherwise, they cost the same as 01/02 prefix calls. Call chargesReturn to reference Current accounts Savings accounts ISAs Loans Mortgages Mortgage calculator Insurance Credit cards Home and contents insurance Help and FAQs Switch to Barclays How to report fraud Protect yourself from scams Important information Accessibility Privacy policy Cookies Security Careers Find a branch Service status Send us a message Find us on Twitter Barclays Bank UK PLC and Barclays Bank PLC are each authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Barclays Insurance Services Company Limited and Barclays Investment Solutions Limited are each authorised and regulated by the Financial Conduct Authority. Registered office for all: 1 Churchill Place, London E14 5HP Cookies We would like to collect data from your device while you use this website. We do this using cookies. You can find out more in our cookie policy. Collecting this data helps us provide the best experience for you, keeps your account secure, helps us provide social media features and allows us to personalise advert and service message content. Please select 'Accept all' to consent to us collecting your data in this way. To see other data collection options, select 'Preferences'. Preferences Accept All