Menu About Our markets Brands Investors News Corporate Responsibility Careers Contact Us WHAT WE SERVE Within our What we serve pillar, the three focus areas are nutritional balance, sustainable sourcing, and animal welfare. We are passionate about providing quality products and services to our customers and providing them with the information and choice they need to make balanced nutritional choices. We are committed to ensuring the sustainability of our product ingredients and our supply chain. NUTRITIONAL BALANCE We seek to provide customers with the information and the menu choices they need to select healthy options and to satisfy a wide range of dietary needs. We are committed to taking health and nutrition into account when we design our product ranges and menus with the objective of offering customers a choice which includes healthier options, together with nutritional information about the products we are serving. Some of our brands, such as Haven and Camden food co., have been specifically designed to focus on providing menus with strong health credentials. Case study: setting the standard for healthy airport eating Good nutrition and healthy eating are at the heart of our Haven outlets, which provide travellers with a wide array of fresh, simple food including fruits, vegetables, nuts and pulses. Haven has become renowned among airport passengers for its vast selection of healthy options, including its bestselling ‘smoothie bowls’ – a thicker version of your typical smoothie with added fruit and almond milk. Customers can choose to top their smoothie bowl with nutritious ingredients such as fresh fruit, coconut flakes, seeds, spinach and avocado to name a few. Other menu items include fresh organic soup made from locally sourced ingredients and rye bread with avocado, salmon or hummus. Haven colleagues are passionate about the products they sell and are fully trained in food preparation, enabling them to create delicious, wholesome meals that are freshly made to order. SUSTAINABLE SOURCING We source our products and ingredients with due care for the environment and the people involved in their production and manufacture. Our Responsible Sourcing Policy outlines the standards which we expect our purchasing teams to implement when sourcing ingredients for our menus. Our global purchasing teams have been focusing on driving improvement in the sourcing of some of the ingredients core to our business. One example is coffee, tea and hot chocolate, products which are core to SSP’s ranges worldwide. We are committed to using tea, coffee and hot chocolate produced in accordance with ethical and sustainable standards, such as the Fairtrade or Rainforest Alliance certification schemes. As of February 2020, 78% of the hot beverages purchased for our proprietary brands were from certified sources under schemes such as Fairtrade or Rainforest Alliance. Our teams have also been working with suppliers to ensure that the fish on our menus is from well-managed marine sources and that the products we serve only use sustainably sourced palm oil. ANIMAL WELFARE We work with our suppliers to maintain high standards of animal welfare across our global supply chain. Our Farm Animal Welfare Policy outlines the standards we want suppliers to work towards. This policy has been extended to cover all of our European markets. We have set specific targets to drive performance improvement on two key issues related to the welfare of chicken. Firstly, in 2017, we made a commitment to source all of the shell eggs we use within our proprietary brands in the UK from cage-free sources by 2020. Over the past year, we have continued to drive progress towards this target. We experienced some delays due to the Covid-19 pandemic which means we will now complete the transition to 100% cage-free shell eggs in the UK by the end of December 2021, as we remain committed to remove cage-reared eggs (both shell and ingredient) across our proprietary brands globally by 2025. We will publish regional progress reporting towards this target in our year-end reporting in November 2021. In order to help improve the conditions for broiler chickens across Europe, SSP has committed to work with our suppliers to meet the standards set out in the European Chicken Commitment (ECC) for 100% of the chicken meat we source for our proprietary brands in Europe, by 2026.The ECC is a set of six aspirational standards that focus on a transition to breeds with better welfare outcomes, increased living space, greater environmental enrichment and more humane stunning methods. Last year, our UK purchasing team had started to work with key suppliers on the implementation of this commitment and this work will resume in the year ahead and extend across our wider European operations. We continue to take part in the Business Benchmark for Farm Animal Welfare (BBFAW), the investor-led global measure of corporate practice and performance on farm animal welfare. In the 2019 Benchmark, we were pleased to improve our ranking in the Index. SAFETY It is imperative that our food is safe to eat and the safety of our employees, customers and the public is protected. Our Group Safety programme monitors safety practices and incidents in all regions against a set of key safety performance indicators. These cover health and safety, food safety and fire safety and include all employees, temporary and agency workers. To harmonise safety operations in all units, we have developed a framework of minimum standards for our country operations. These Global Safety Standards must be implemented across all regions of operation and in addition to any local legal, brand or client requirements. The standards provide a framework of minimum technical safety standards and arrangements for implementation at country operational level. This year, we have carried out a review of allergens standards within the food safety part of the Global Safety Standards Self-Audit to ensure compliance with the additional labelling requirements from ‘Natasha’s Law’ in the UK. During the Covid pandemic, our health and safety procedures have been strengthened with additional safety measures put in place. Additional training was provided for all country teams on steps to take to keep colleagues and customers safe, with regular updates reflecting the latest public health messaging and advice. We have provided team members with personal protective equipment and introduced additional cleaning regimes to further protect colleague and customer safety. 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