FAMILY BUSINESS AREAS CORPORATE DEVELOPMENT SOCIAL ACTION TEAM COMMUNICATION Privacy policy and conditions of use COOKIE USAGE POLICY AND NAVIGATION DATA HANDLING Iberostar Hotels & Resorts. Legal Notice. In this document you will find information about the cookies used on the web pages of the Iberostar Hotels & Resorts group. You can change your cookie settings on your browser to rejects our cookies. However, you may lose some features and functionality if you choose to disable cookies. By navigating our web pages without disabling cookies on your browser, you are giving your consent to cookies being installed. In this document you will find information about the following: What are cookies? What do we use cookies for and why do we handle navigation data? What kind of information do we obtain? How can I manage cookies? What are the cookies used on the web pages of the Iberostar group What are cookies? Cookies are small pieces of data sent from a website and stored in a user’s hard disk, mainly for technical purposes. 2. What do we use cookies for and why do we handle navigation data? To provide the services requested by users: We use the technical cookies required to provide adequate services to users, e.g. to enable the system to store the information entered in the various stages of registration or purchase processes. To optimise the use of our web pages and improve the quality of our website: Cookies are used on our website to optimise users’ experience on it, as they store navigation settings for new navigation experiences in the future (e.g. registered user status, language, etc.). We also use cookies to collect anonymous data for statistical purposes, so that we can analyse how our website is used and make improvements or adjustments to suit visitors’ preferences. Statistical analyses are mainly performed using Google Analytics, a tool provided by the American corporation Google, Inc. For more information about Google Analytics, check Google’s privacy policy at http://www.google.com/intl/en/analytics/privacyoverview.html. To allow users to print the contents of our web pages or share them by email, on social media or with other websites, we use ShareThis (a tool by US-based ShareThis, Inc.) or AddThis (owned and operated by US-based AddThis, Inc.). For further information about these tools, you can check the privacy policy of their owners, available at: http://www.sharethis.com/legal/privacy/#sthash.BQFuh7s5.dpbs http://www.addthis.com/privacy/privacy-policy#.USzfc-gwH9U To offer relevant online advertising Sometimes we use targeted online advertising programmes to promote our website and increase advertising effectiveness. The companies participating in these programmes show ads according to the tastes and interests inferred from the navigation data stored on our website or those of third parties in the programme. In this sense, participating companies may install cookies in users’ browsers to identify them as members of their target audience. Or they may identify users who visited our website previously by installing tracking cookies. Advertising cookies do not contain enough information to identify specific users. Likewise, the information we obtain can only be associated to specific users if they are identified on our website (e.g. by completing a booking process). In this case, unless otherwise specified in the privacy policy of the website of the group using this type of cookies, the data obtained will be stored in a database owned by Iberostar Hoteles & Apartamentos, S.L. for commercial research purposes or website user segmentation in the design of advertising campaigns according to the interests shown during navigation. Users can at any time exercise their right to access, change or cancel their personal information in accordance with the privacy policy at Iberostar.com. Advertising cookies are sometimes referred to as third-party cookies, since they track navigation and publish ads on behalf of third parties. For further information on online behavioural advertising and browser settings to disable it, go to www.youronlinechoices.eu. To disable the advertising cookies on our web pages, go to ‘How can I manage cookies?’ below. The remarketing tool used on this website is AdWords, provided by Google, Inc. With AdWords we can publish ads on the Google Display Network based on users’ previous visits to our websites (more info on the Google Network at http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=6104). This is why some of our web pages have a code known as ‘remarketing tag’, making it possible to read and set cookies on your browser to define the type of ads to be shown to each user on the basis of their previous visits to our website: navigation paths, specific web pages visited, actions performed in them, and so on. The remarketing lists thus created are stored in a Google browser database containing all the cookie IDs associated with every list or interest category. The information obtained can only be used to identify a specific browser; based on this information, Google cannot identify specific users (more info about Google’s remarketing tool at http://adwords.google.com/support/aw/bin/answer.py?hl=en-419&answer=173945). This website also uses Criteo’s retargeting technology. Criteo installs cookies in users’ browsers to store their browsing histories and show them personalised and dynamic advertising banners on third-party web pages, based on personalised tracking. With the information obtained, Criteo is unable to identify specific users (more info about Criteo’s retargeting technology at http://www.criteo.com; for the company’s privacy policy go to http://www.criteo.com/en/privacy-policy). As stated in the privacy policy, Criteo collects anonymous data and stores them for 13 months, destroying them afterwards. 3.What kind of information do we obtain? As a general rule, the information we obtain with cookies is the following: a) The domain name of the supplier (PSI) and/or IP address giving access to the Web. A user from supplier xxx will only be identified by the domain xxx.es and/or the IP address. This information is used for statistics on the servers and countries with the highest numbers of visitors to our website. b) The date and time when the user accessed our website. This information is used to find out the hours with more visitors and make the necessary adjustments to avoid overload. c) The IP address of the link directing to our website. This information is used to see how effective the banners and links are directing to our server and boost those with better results. d) The number of daily visitors to each section on our website. With this information we can learn what sections are more popular and improve their contents for more satisfactory results. Although the information collected is anonymous, in compliance with Report 327/2003 of the Spanish Data Protection Agency, users are hereby informed that the aforementioned data shall be stored in a personal information database belonging to the website owner. Users can at any time exercise their right to access, change or cancel their personal information, or object to it being handled, as stated on the privacy policy at our web pages. 4.How can I manage cookies? If you do not want to receive cookies or if you want to be informed about cookies being installed, you can set your browser accordingly. Check your browser’s support section for an adequate management of cookie settings. Find this information for the leading browsers in the links below: Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647 Internet Explorer: http://windows.microsoft.com/en-gb/windows7/how-to-manage-cookies-in-internet-explorer-9 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences Safari: http://support.apple.com/kb/ph5042 In case you choose to disable cookies, please note that you may lose some of the website’s features and functionality. Disabling third-party cookies: To learn how to disable third-party cookies, you can also visit the Network Advertising Initiative website at http://www.networkadvertising.org/managing/opt_out.asp. Disabling cookies from Google: To disable the Google Analytics tool, you can get the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout?hl=en. Disabling Google remarketing cookies: To disable the cookies used by Google in advertising, you can go to http://www.google.com/intl/en/policies/technologies/ads/. Disabling cookies from DoubleClick: To disable the cookies installed by DoubleClick, you can visit http://www.doubleclick.com/privacy/dart_adserving.aspx. Disable cookies from Criteo: To disable the cookies used by Criteo, you can visit http://www.criteo.com/es/politica-de-privacidad/opt-out. 5. List of cookies used on the web pages of the Iberostar group Cookie ID (Cookie ID as shown on your browser’s cache) Type (First-party v. third-party) Expiration When the cookie expires after being installeda Domain Domain the cookie is associated with Scope Web pages using the cookie Description Functionality and purpose of the cookie __atuvc Third-party 2 years .addthis.com All Used to count the times when contents are shared __stid Third-party 1 year .sharethis.com All Used to track clicks __unam Third-party 9 months .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com All Used to track clicks __uset Third-party 4 hours .sharethis.com All Used to track clicks __utma Third-party 2 years .grandhotelbudapest.com ; .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com ; .grandhotelmencey.com ; .iberostarsonantem.com All Used to identify users and sessions, generating single user IDs to keep track of the times a user visits the website __utmb Third-party 30 minutes .grandhotelbudapest.com ; .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com ; .grandhotelmencey.com ; .iberostarsonantem.com All Used to register when a session ends, storing the time of access to the web page __utmc Third-party On signing out .grandhotelbudapest.com ; .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com ; .grandhotelmencey.com ; .iberostarsonantem.com All Used to register when a session ends, storing the time of access to the web page __utmv Third-party 2 years .iberostar.com ; .thegrandcollection.com All It is used to segment based on demographic data __utmz Third-party 6 months .grandhotelbudapest.com ; .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com ; .grandhotelmencey.com ; .iberostarsonantem.com All Used to record user location and how he/she reached the website (keywords) _ga Third-party 2 years .iberostar.com ; .iberostarsonantem.com ; .thegrandcollection.com All Used to distinguish one user from another _iberostar_cms First-party On signing out www.iberostar.com ; www.thegrandcollection.com All, on signing in Used to check integration into current session a Third-party On signing out player.vimeo.com All Used to distinguish one user from another current_user_web_name First-party On signing out www.iberostar.com ; www.thegrandcollection.com All, on signing in Used to store usernames custom_var First-party 1 year www.iberostar.com ; www.thegrandcollection.com All Used to identify users datr Third-party 2 years .facebook.com All Used to prevent third-parties from having access to a Facebook account di Third-party 2 years .addthis.com All Used to manage other cookies expiration dates is_admin First-party On signing out www.iberostar.com ; www.thegrandcollection.com All, on signing in Used to identify the webmaster loc Third-party 2 years .addthis.com All Used to store users' country information locale First-party On signing out .addthis.com All Used to store visitors' language preferences NREUM First-party On signing out www.iberostar.com ; www.thegrandcollection.com All This cookie is installed only in browsers that cannot have a web API to sync data. It stores information about the beginning of the browsing session and document location uid Third-party 2 years .addthis.com All Used to store IDs user_credentials First-party On signing out .iberostar.com ; .thegrandcollection.com All, on signing in Used to keep users logged in as they browse the different Iberostar web pages IBST First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the values cookiemercado (market), cookiepaiscodi (country), cookieidioma (language on Facebook), IbsEstSesion (user's session) IBS First-party 10 days portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value cookieidioma (language) IBStokeni First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the token ID IBSA First-party 7 days portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value IbsAF (affiliate) IBSSPID First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value IBSSPID from the variable spid from query string IBSP First-party 7 days portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value IbsCP (partner) vPSTVCP First-party 7 days portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value vPSTVCP, partner postview tduid First-party 1 months portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx VTRADEDOUBLER variable IBSB First-party 2 months portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value IbsCB from the variable cp from query string. It corresponds to browsers IBSC First-party 3 months portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value IbsCC from the variable cc from query string. It corresponds to campaigns IBSD First-party 4 months portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value IbsCD from the variable cd from query string. It corresponds to retailers EmailAdd First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx Variable that goes from CMS to CRS through a web service JobID First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx Variable that goes from CMS to CRS through a web service ListID First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx Variable that goes from CMS to CRS through a web service BatchID First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx Variable that goes from CMS to CRS through a web service UrlID First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx Variable that goes from CMS to CRS through a web service MemberID First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx Variable that goes from CMS to CRS through a web service sessionparas First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains user's session variables RUIdIberostar First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the Iberostar customer ID when a user ticks the 'Remember me' box PSTAffilinet First-party 7 days portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value partner TRADEDOUBLER First-party 7 days portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value partner PostViewKayak First-party 7 days portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value partner CodigoError First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value ID error TipoError First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the value type of error TextoError First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the error text message QS First-party On signing out portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This cookie contains the URL of the page where the error occurred EmailAddr First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This is a variable created by ExactTarget JobID First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This is a variable created by ExactTarget ListID First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This is a variable created by ExactTarget BatchID First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This is a variable created by ExactTarget UrlID First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This is a variable created by ExactTarget MemberID First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This is a variable created by ExactTarget CampaignId First-party 1 day portal-interactiv.com HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx This is a variable created by ExactTarget Et, et0, etuid Third-party 30 days emailretargeting.com All Manages computer-generated user ID. © IBEROSTAR GROUP - 2018 Español English Privacy Policy Legal notice