IN-HOME MEASURE DESIGN CONSULTATION (317) 827-0986 FLOORING COUNTERTOPS ABOUT US SERVICES LOCATION CONTACT US Home » About Us » Customer Reviews Fulfilling Homeowners Dreams Every Day! Custom Floors and Custom Stone are reminded daily that we have and will continue to make thousands of homeowners happy every year. We recognize that having a beautiful, customized home is truly an American Dream and we are PROUD to be a part of so many people realizing their dreams. Not only do we work with homeowners, we also work with many top industry professionals as an extension of their business. They put their faith and trust in the level of service and workmanship that we provide to them every day. Please read about the many customers who have contacted us with words of praise, constructive criticism and thankfulness. "Great Overall Experience!" Tom Daniel - July 2021 Great selection and we were treated very well by everyone we met there. "Quality Products!" Mary Hull - April 2021 Custom Floors is Top Rated! Quality products. "Great Selection!" Kristen Yazel - April 2021 Great selection! I went for countertops and when most of the stone places had very limited availability of the things I liked, this place had a great selection! "Knowledgeable and Helpful!" Mark Miller - January 2021 Lot of options for everything from flooring to countertops. Very knowledgeable and helpful staff "Best Countertop Shop!" Grogan William - November 2020 Purchased all of my building materials from Custom Floors for my new bathroom renovation. Very happy with their selection. Also bought a stone countertop for my custom built vanity and it fit absolutely perfect. Bar none, Custom Floors has the best countertop shop around. So hassle free. Also their sales department was great to get back to me so quickly and was very helpful answering all questions I had. From someone in the construction industry, I will be using Custom Floors with all my personal and professional projects. "Pleasure To Work With!" Rick Ehlin - August 2020 Got new Quartz countertops and they were a pleasure to work with and the crew that did the install was professional and did a great job. "My Kitchen Looks Great!" Janet - August 2020 My kitchen is done and looks great. I love the counter top and tile choices that I made. Thanks for all of your help. I will certainly recommend Custom Stone and Leslie Williams!!! "Incredible Job!" Maricela Mayhugh - July 2020 Loved the results! "Extremely Knowledgeable and Helpful" Aisha Nicole H. - February 2020 Last year I happen to pop in your location with very limited time on my hands. I was greeted and told that someone would be over to help me asap. Within a few minutes Brenda came over to help us. From the moment she started helping us I felt comfortable. She was extremely knowledgeable and helpful. She gave us some samples and we were on our way. Later that next week she called to check on us and made an appointment to come measure and help us makes some decisions. While she was there she noticed my son. He is sick and unfortunately will live the rest of his life that way. I made an appointment with her to come and pay half of what it would be. We filled out all the paperwork and she always gave me REAL TIME LINES. Fast forward to install day. The 2 gentlemen that came to do our floors blew me away. They were beyond polite and diligent. Every single area that they were in they cleaned up right away. You would have had no idea that they were even there. My floors look fantastic. They are beautiful and I am so pleased. I can't say enough about Brenda. She felt like family from the minute she started helping us. She always made a point to ask how I was doing and how my family was doing. So many people these days have their own going on and she was 100% focused in on my family. I hope one day to do our top floor with you all. Thank you for taking the time to read this. Aisha Nicole H. "Thorough and Very Personable" Linda L. T. - February 2020 We really are pleased with the work the installers for all of the jobs. They were thorough and very personable. We really love the look of our countertops and backsplash. Thank you for the professional way our purchase was handled. How would you rate your experience with Custom Floors / Custom Stone? 5/5 Would I recommend Custom Floors/Custom Stone to my friends and family? Yes Linda L. T. "It Is Beyond Stunning" Laurie and Vince - January 7, 2020 Hi Janice, We were so excited to come home from Terre Haute last Thursday night and see the new granite installed! It is beyond stunning in person. It makes our kitchen look so much lighter and roomier. Thanks for spending time showing us all of the different slabs and helping us to find the perfect one. The Nevaska was the right choice for our kitchen. Thank you, Laurie and Vince "Carpet Looks Great" Jackie A. - December 12, 2019 Eric, Thank you for everything! We love the carpet! Thank you, Jackie A. "Beautiful Carpet" Van & Phyllis V. - November 18, 2019 Custom Floors (& Nicole), Thank you so much for the great job your service men did installing the carpet. It’s a beautiful carpet. Thank you, Van & Phyllis V. "Extremely Professional" Bryn I. - October 29, 2019 I’ve been working with Janice Workman on a couple different projects … Carpeting for my husband’s golf simulator room, carpeting for our home gym, and a custom rug for our hearth room. A crew was here last week and over the weekend to do the install, Drew and Jim (or John?). The rug hasn’t come yet, but expecting in sometime middle of November.I just wanted to tell you how pleased we’ve been working with Janice, and how nice of a job the guys have done. I shopped around for the carpeting that I was interested in and after finding it elsewhere at a lower price, I gave Janice a chance to match and she did.She replied to every one of my phone calls and emails in a very timely manner, had answers to all my questions, and was so patient with us.And the guys were extremely professional yet easy to talk to; and their workmanship was fantastic!It's hard these days to find such quality people such as these when doing house projects such as this. We’ve had a great, positive experience and, we hope to do future work with Janice and team! Thank you, Bryn I. "Customer Focus Was Great" Annie P. - October 4, 2019 Hi Erin, I wanted to put in a good word for Jeff and Leonardo. Both did a great job in dealing with difficult transition pieces and tile challenges. Their demeanor and customer focus was excellent. I love my floor! Thank you, Annie P. "Committment To Excellence" Vicki S. - September, 2019 I rarely write reviews, but I have to share my experience with Custom Floors. Custom Floors did my countertop and backsplash, and I was very impressed by their professionalism and their commitment to excellence. From the beginning, Jen guided me through the selection of my quartz countertop. She explained the timeline and the process once I made my choice. AND, they kept to the timeline. After I left the store, Amy called and set a date and time for measuring. Less than two weeks later the top was installed. It was perfect. I then decided to have Custom Floors install my backsplash. I went back to Jen, and she helped me pick out the tile. She was very patient and knowledgeable. Chemo installed the backsplash, and it is beautiful. His work was extraordinary. At the end of the day Debbie came in and inspected the tile to ensure that it met Custom Floors standards. Their attention to detail and pride in their work was amazing. I truly appreciated working with everyone! Thank you, Custom Floors, for giving me a beautiful kitchen. Thank you, Vickie S. "Great Team Leadership" Brad & Jessica S. — August 16, 2019 When we started on the journey to replace the flooring in our house, we had no idea what was in store for us. We researched and like to consider ourselves relatively smart people, but with so many opinions and so many options available, we ultimately decided that we needed to just put our faith in God and trust ONE person to navigate us through all the moving parts. We couldn’t be more thankful that we chose Scott Gray and Custom Floors. Custom Floors was actually recommended to us by multiple friends (most of whom are in the builder/realtor world) and we were excited to talk to someone. We shopped with multiple companies and quickly narrowed it down to two. The deciding factor was 100% Scott. The prices were similar (the other company was cheaper, but, we weren’t completely comparing apples to apples, either), but there was something about Scott and his honesty, attention to detail, and him not having a fear of telling us what could go wrong with our plans, but also what could be done to fix it or make it look better, that set him apart. Not to mention, the time he spent with my wife to thoroughly explain the products and why he recommends one over another or the fact that he seemed genuinely passionate about what he was doing. Thank you, Scott, for caring enough to take the time to help us! We appreciate it more than you will know. From start to finish, we were blessed with a team from Custom Floors that truly cared, was personable, friendly, and kind. I hope you are as proud of the people that work for you as they are of the company they work for. It says a lot about the leadership from the top down when we see something like we saw. Thank you, Brad and Jessica S. (Edited for length…no words have been changed.) "Great Experience" Jim & Judy - August 5, 2019 Custom Floors, Judy and I want to take a moment to thank Janice and the team at Custom Floors. Janice your level of expertise, product knowledge and guidance was greatly appreciated and needed, as the amount of product offerings that Custom Floors has available at your show room was a bit overwhelming The experience for our whole home remodel was made easy from the showroom and product selection to scheduling and installation, the Custom Floors team was pleasure to work with. Thank you, Jim and Judy "Overdue Thank You" Polly H. - August 5, 2019 Janice, An overdue thank you, but wanted to send a couple of pics of the new flooring in place especially the work they did on that step. We love it and appreciate all your help and coming to the house to measure and take good care of us. You are appreciated and I will be in touch when we move onto the second floor of the house. Thank you, Polly H. "Extremely Pleased" David F. - August 1, 2019 I am extremely pleased with the carpeting and hardwood flooring obtained from Custom Floors. My sales person, Erin West, was a pleasure to work with and she provided a wide variety of hardwood flooring and carpeting samples for me to choose from. Her assistance and guidance was greatly appreciated. The flooring and carpeting installers were efficient, experienced and professional. Without any hesitation, I would recommend Custom Floors to family, friends and colleagues. How would you rate your experience with Custom Floors / Custom Stone? 5/5 Would I recommend Custom Floors/Custom Stone to my friends and family? Yes Thank you, David F. "Wonderful to Work With" Mary P. - July 22, 2019 We are thrilled with our flooring installation! Thanks to Jen’s great eye and knowledge of what we would need in our house with our boating lifestyle, two young boys and two large dogs, we have the perfect basement flooring! It all looks beautiful together- LVP and new carpet- and with the existing components (fireplace, entrance tile, wood ceiling and bar, stairwell carpet and carpet that we were ordering for our basement bedrooms) we had to work with! Due to a water leak prior to install, I also now know and understand how excellent her recommendation was for the LVP. Our upstairs bedroom carpet is plush and the color looks great with our existing carpet in the hallway. Truly excellent design eye and comfort consideration from Jen! We couldn’t be happier with her service to us! I’d also like to mention how truly wonderful it was to work with Jeff. He was my right hand man through our somewhat crazy LVP install due to a water leak we discovered the first day of installation. He helped me clean and contain the water and patiently waited to hear what our plan was for continuing our LVP install. He really went above and beyond to be there to help us and to get things were they needed to be. He was calm, kind and patient throughout. He also walked the house with me the two days crews were out and made sure everything was perfect. I had his number and he was great at communicating with me and answering my calls and texts. He provided truly excellent service and I really enjoyed working with him. Lastly, I don’t know everyone on the two crews that completed our LVP and carpet installation, but they were prompt, hard working and did an excellent job. Their workmanship shows. I hope I didn’t miss anyone- if so, everyone has been great to work with! Cindy, too! Our flooring is beautiful! Thank you to the whole team! Kind regards, Mary P. "Knowledgeable and Helpful" Suzanne T. - May 2019 I have worked with Custom Floors on many projects large and small. Scott Gray is extremely professional, knowledgeable and helpful. The installers have been very good as well. I would recommend Custom Floors for any project, commercial or residential. 5 Stars. Thank you, Suzanne T. "Top Notch" Suzanne T. - May 2019 Will use Custom Floors and specifically, Brenda Escobar in the future. Procured carpet and had them install it for our main Guest Bedroom and it turned out better than we ever could imagine. The installation crew was top notch and did a very professional job. They took up and hauled away our carpet and took their time with the install. Highly recommend using both Custom Floors and Brenda Escobar. How would you rate your experience with Custom Floors / Custom Stone? 5/5 Would I recommend Custom Floors/Custom Stone to my friends and family? Yes Thank you, Robert W. "Exceptional Job" Robert P. - April 18, 2019 We were very well taken care of with our sales girl Janice. She is very informational and knowledgeable. Our floors look amazing and they did and exceptional job with the workmanship, cleanliness and personal attention on our brand new floors. 5 Stars. Thank you, Robert P. "Exceptionally Professional" Leah W. - March 14, 2019 We had a great experience at Custom Floor, and I definitely recommend you go there to see what they offer. We decided to buy granite countertops and went to Custom Floor and Stone to get pricing. We worked with Tyler for the entire process and he was great! Tyler took us back to their storage area where we could look at the big slabs of granite with our cabinet door. It was so much better than looking at the tiny little square samples they had at Lowe’s. Custom Floor also had at least 4 times as many types and colors of granite. We picked out the color and even which slabs we wanted for our kitchen. Tyler was up front about all the costs (Lowe’s was not – they don’t tell you what’s NOT included), showed us lots of options for the edging, sinks, etc, and kept us updated about dates and schedule. Their pricing was the same as Lowe’s but we had Tyler’s personal attention and care the whole time. The men who installed it were exceptionally professional, polite, and did a great job! They covered everything in the kitchen and cleaned up afterwards. Our kitchen was cleaner after they left than when they got there. We definitely recommend Custom Floor. If we need flooring or anything else related to stone or floors, we will only go there. 5 Stars. Thank you, Leah W. "Awesome Job" Sharon P. - February 21, 2019 We are so excited about our kitchen/dining room makeover. Everything turned out beautiful!! Eric Timblin did a great job helping us pick the Naturally Aged hardwood flooring that we just love and the backsplash he helped us pick looks amazing with our Mont Lucia quartz. Rodney did an awesome job with our Mont Lucia as well. How would you rate your experience with Custom Floors / Custom Stone? 5/5 Would I recommend Custom Floors/Custom Stone to my friends and family? Yes Thank you everyone!! Sharon P. "Extremely Happy" Sarah R. - February 5, 2019 We had a great experience with Custom Floors. Brad Malia was our sales rep and helped us pick the perfect carpet for our home. He worked with our budget and made sure we were getting the right product for our home and family. Our carpet was installed last week and it looks and feels great! There was a bad transition with the old carpet to the tile in the master bath and I’m not sure how, but the installers completely fixed the issue! Overall we’re extremely happy with the service we received and would definitely use them again. How would you rate your experience with Custom Floors / Custom Stone? 5/5 Would I recommend Custom Floors/Custom Stone to my friends and family? Yes Thank you, Sarah R. "Great Customer Service" Susan T. - January 13, 2019 We had a great experience with Custom Floors. Brad Malia provided great customer service and follow up. Very pleased with service and quality of our flooring. I would highly recommend them. 5 Stars. Thank you, Susan T. "Sincere Thank You" Robert & Dawn P. Janice, I just wanted to send a sincere thank you to you and your team. Job Well Done! (This review was accompanied by Roses) How would you rate your experience with Custom Floors / Custom Stone? 5/5 Would I recommend Custom Floors/Custom Stone to my friends and family? Yes Thank you, Robert & Dawn P. Read Some Additional Reviews "Jen, we love our floors! Thanks so much for everything! It really completes the house and your crew did such a great job!" -Susie Herrmann of Indianapolis, IN repeat customer in 5/2017 -We installed Aged Harmony wood flooring in color whiskey “Jen, thank you for all your help designing our new bath room. As each new piece gets put into place we think: Yes- this just gets more and more perfect! P.S. Todd’s tile work is top notch.” -Susan and Scott Post of Noblesville, IN 4/2017 -We installed Lint Tile’s Safari in Gris “Our install went really well, our installer was great! I would highly recommend your services. We are very pleased.” - Dottie Baines of Carmel, IN 3/9/17 - We installed Chicago subway tile in the color Wrigley "The installation team was prompt, clean and very courteous! I love the end result!" - Marvin Seger of Carmel, IN 9/10/15 - We installed Bella Cera Coliseum Hardwood in the color Hickory Aztec "I want you to know what a superb job the crew did on the Sam Orr project!!! It is probably the most professional, efficient and timely install that I have been involved in. Their detail to the actual installation of the wood and cleanliness of the job site are an A+!!! Sam Orr [the home owner] was extremely impressed and completely satisfied. This kind of workmanship makes my job so much easier. Also I appreciate the communication and organization you both provided on the project!!" - Julie Oliver (Designer) for Sam Orr of Fishers, IN 8/25/15 - We installed Viking Hearth Hardwood in the color Sable "Please tell the two guys [Jose and Carlos] who came out and did this basement fireplace and finished cutting the sinks in the granite what a great job they did! This looks great! Please forward this email to the owner of the company [Jerry] as well. These guys need to be recognized and appreciated for the quality of work they did. I only hope I see them again so I can tell them personally. " - Alan LaFleur 8/14/2015 "You blow me away! You are awesome! Exceptional service is almost unheard of these days. I wanted to thank you and the team for your service. And please extend to Selma and her team a special thank you for a job well done!!" - Nancy Lukasik and Linda Lukasik of Indianapolis, IN 8/11/2015 - We installed Shaw Floors Allegheny Hickory Laminate in the color Tellico "The process of getting our counters was by far the easiest and smoothest part of our remodel. Thank you for being so good !!! " - Stephanie Brunner of Carmel, IN 12/20/2014 - Created countertops using Ceasarstone Quartz in the color Oyster- “We hired Custom Floors back in October of 2010. They installed a granite countertop, replaced the ceramic surround on the two fireplaces, and refinished the flooring. The work went really well. We have looked at a number of places. The price was comparative. Some company we used for kitchen work recommended them. We just could not find quite the right color combination of marbles that we were looking for. We had our cabinet sample, painting, and our flooring, so we had everything with us. They had an artificial or natural white bulb and the white bar that they set up that can roll around; so we can see each one in the real light. They actually had a Brazilian marble that would end up being just perfect. We were looking at another one, but they kept thinking that they had a better combination for us. It was all in the same price range, and they did not try to up sell. They came out and did the template. They were very careful with that. They did a great installation. They paid a lot of attention to detailing work. Once they finished with the template, we met in the warehouse with the two slabs that we had selected. They we placed the template exactly on the slabs, and made it work out. We really had those hands on approach. We were happy.” - Janet Brothers of Indianapolis, IN “I cannot begin to express how happy I am with the new carpet! The lady I worked with, Nicole Coffey, was very patient, professional, nice and provided honest answers and opinions. There are many places where you can purchase carpet, but Nicole sold me on Custom Floors and I will never go anywhere else! We are also planning to replace our countertops in the future and will definitely be calling Nicole for that job as well. I am extremely picky and the job was done to perfection. She also did a follow up call a couple of days later to ensure my carpet was perfect. Thanks Nicole and Custom Floors!” - Lesa Williamson of Noblesville, IN "I went with Custom Floors to replace my Kitchen countertops and tile floor in my Kitchen, entry, laundry, and half bath while preparing to put my house on the market. Took out Laminte countertops and tile and replaced them with granite countertops and tile. I worked with Rodney for Granite Countertops and Tim for Flooring. Rodney was very helpful and knowledge-able about the granite. Rodney's estimate for granite came in for less than $800 more than laminte from Lowe's. He and his crew was very professional and a real pleasure to work with. Tim worked with me on the floors. We had to remove and replace the tile in our entry, kitchen, laundry, and half bath. Tim was great! As this was a remodel to sell our home, price was a major concern. Tim showed me tile that looked amazing. Tim came out the same day I inquired at Custom Floors to measure my home. His estimate came in must lower than all other estimates. The tile was stored locally so they were able to install it in less than a week after I placed the order. A removal crew came out on Friday and removed all of my appliances, tore out the old tile and laid new concrete board in all areas. The crew was very professional and very clean with their work. They were unable to get it completed the first day, so they came out on a Saturday for 3 hours to finish up. Tuesday, the install crew arrived and started laying the tile. Dan & Sam were amazing! Took 2 days to get it all done and ended up having them install additional tile in the master bathroom. They were very clean and professional. The removal crew came back to reinstall my appliances and all the quarter-round. Overall, it was a pleasure working with both Rodney and Tim. I would definately use Custom Floors again. The granite and tile floors look amazing!!!! Our home sold in only 4 days and all 7 showings raved about the granite and tile in the kitchen." - Mary Arnold of Fishers, IN "We had over 700 sq feet of hardwoods installed and four areas of ceramic tile installed. It was tricky work in that there were numerous curved edges. Custom Floors was the best! They were responsive and diligent." - Steven Foshee of Indianapolis, IN Want to learn more about our services? Give us a call or visit our showroom today! CONTACT US VISIT US DESIGN CONSULTATION At Custom Floors, we have an accredited design team on hand to help you choose the best products and styles to suit your environment. VISIT US TODAY Custom Floors is situated in Fishers, IN, where we serve customers throughout the greater Indianapolis area. FINANCING OPTIONS Our financing options give you more buying power to help your design vision come alive! Subject to approved credit. FLOORING Carpet Hardwood Laminate Vinyl Flooring Tile Area Rugs INSPIRATION Carpet Inspiration Gallery Hardwood Inspiration Gallery Laminate Inspiration Gallery Vinyl Inspiration Gallery Tile Inspiration Gallery Area Rug Inspiration Gallery ABOUT US About Us Meet Our Team Customer Reviews Blog CONTACT US Contact Us (317) 827-0986 11777 Exit 5 Pkwy Fishers, IN 46037-8003 Copyright ©2021 Custom Floors. All Rights Reserved. Terms & ConditionsPrivacy PolicySite Map