About Us Latest News Zen Internet has won its tenth PC Pro Best ISP award Zen Internet has won its tenth PC Pro Best ISP award 12 September 2013: Zen Internet has been awarded PC Pro Best ISP for the tenth time. These awards are the most comprehensive guide to customer support and product reliability in the UK and Europe and are compiled from the UK’s largest independent survey of IT customer satisfaction. Zen Internet achieved 95% for customer support, 95% for reliability, 79% value for money, 89% for speed and 97% for recommending to a friend, with an overall score of 91%. This year’s broadband Excellence award is something of a landmark for Zen Internet – the 10th successive year the widely admired ISP has claimed the prize. That’s no small achievement for the Rochdale-based company, which punches well above its weight in a market that’s dominated by a handful of enormous multinationals. PC Pro It’s fantastic to have won this award for an amazing ten years running. Our mission is to provide the best ISP service in the UK, and would like to thank all of our customers for their continued support, especially those who took the time to vote for us. Richard Tang, Managing Director Zen Internet "It is the hard work and commitment of the entire team at Zen, especially our Technical Support and Customer Services teams that has given us our success at the PC Pro awards over the last ten years. At Zen we have remained focussed on providing quality products backed by excellent customer service and believe that this provides real value for our customers", said Richard To enable Zen to offer a broad range of highly competitive priced products to customers it continues to invest in major developments of its next generation network. An initial investment of over £3.5m has been made in its core infrastructure to build a network of local exchange Points of Presence (PoPs). Zen’s 200 PoPs plus another 270 exchange locations will enable it to provide services to at least 6 million UK premises. Zen will use Openreach local loop access to deliver services directly from Zen owned and managed equipment located in local exchanges. Zen Internet is also an approved supplier to the Broadband Delivery UK vouchers scheme market test. Initially the scheme will be run in four locations Belfast, Cardiff, Edinburgh and Manchester/Salford. The market test phase will run from 5th August 2013 to the end of September 2013. Subject to the outcome of the market tests, the scheme could then be expanded to other cities, 22 in total, which are part of the Super-Connected Cities Programme. Fibre Optic Broadband is fast, reliable, affordable and already widely available. Since Zen first introduced its Fibre Optic Broadband services in the autumn of 2010 its services have gone from strength to strength. Zen provides a range of FTTC based services with a choice of download speeds of up to 38Mbps or up to 76Mbps with customers’ typically experiencing download of speeds of 30Mbps and 60Mbps respectively. Where reliability and low contention are critical Zen has a choice of Ethernet and Leased Line services to fit particular budgets and requirements. These offer 100% SLA and 24/7 support, onsite response for router faults as well as ADSL backup. If you’d like to learn more about Zen’s Fibre Optic Broadband services please visit http://www.zen.co.uk/business/broadband/fibre-optic-broadband.aspx. You can also view Zen's Fibre Optic Broadband animation. Zen’s telephone line services, Home Talk and Business Talk provide the same high level of service and support as Zen’s award winning broadband for both home and business customers. Home Talk and Business Talk will provide a one-stop-shop for both broadband and telephone services. Customers now have the benefit of being able to use Zen for talking as well as surfing, by only having to deal with one supplier saving both time and money. If you would like to register your interest in Home Talk and/or Business Talk simply email us to transfer your line at voice@zen.co.uk. Business Large Enterprise Home & Home Office Public Sector Partner Products & Services Help & Support About Us Contact Us About Us About Us Latest News News Newsletters Blog Careers Customer Portal Blog Help & Support Sign-in 01706 902000 Sign up for email updates with the latest Internet news from Zen Webmail Legal Policies Privacy Cookies Feedback Contact Us Sitemap © Copyright 1999 - 2014. All rights reserved.