Marston Properties (en-GB) Read our COVID-19 statement RESIDENTIAL COMMERCIAL DEVELOPMENTS 125 BOOK BLOG ABOUT US CONTACT Legal Information If you decide to rent one of our residential properties you will be offered an assured shorthold tenancy, known as an AST. These are usually for a term of 12 months with a 6 month break clause - and can be renewed if both parties are happy. You will be referenced by our independent referencing company, FCC Paragon. Deposits are held by the Deposit Protection Service - a Government Approved Scheme, in accordance with their Terms & Conditions. All occupants will be named on the tenancy agreement and are jointly and severally liable. This means that if you are sharing and one of you decides to leave, the tenancy is brought to a close. Remaining tenants may stay but are responsible for finding a replacement tenant and covering any rent shortfall. A new assured shorthold tenancy will be created. Complaints Procedure As a member of The British Property Federation, Marston Properties and associated companies aim to provide the highest standards of service. Should we fall short we aim to ensure that you are able to complain and have your complaint taken seriously. We therefore agree to abide by the Federations Code of Conduct and offer the following. If you believe you have a grievance, please write in the first instance to:- The Managing Director, Marston Properties Limited 1 Mills Yard Hugon Road Fulham SW6 3AQ It should be a dated, signed hard copy letter. It can also be sent by email but not just by email. Your grievance will be acknowledged within seven working days of receipt of your written complaint, investigated thoroughly in accordance with established procedures and a reply sent to you within a further 21 working days. In exceptional circumstances, where technical or professional input is required we may take longer but we will send you a prompt reply indicating how long it will take to give you a final response If you are dissatisfied with the result of our internal investigation and you are a residential tenant you can refer your complaint to an independent ombudsman. We are members of the Property Redress Scheme Their contact details are as follows: Property Redress Scheme Premiere House 1st Floor Elstree Way Borehamwood WD6 1JH Tel: 0333 321 9418 Email: info@theprs.co.uk 020 7736 7133 Marston Properties, Hugon Road, London info@marstonproperties.co.uk Terms & Conditions Complaints Procedure Privacy Policies Cyber Essentials Website by Tuple Twitter Instagram

Marston Properties (en-GB) Read our COVID-19 statement RESIDENTIAL COMMERCIAL DEVELOPMENTS 125 BOOK BLOG ABOUT US CONTACT We’re building new and better spaces in our neighbourhood Acquisition Requirements Current Projects Completed Projects 020 7736 7133 Marston Properties, Hugon Road, London info@marstonproperties.co.uk Terms & Conditions Complaints Procedure Privacy Policies Cyber Essentials Website by Tuple Twitter Instagram