private person For Business About us For Consultants My Aegon Mortgage To ensure Pension Save investing Customer service Private customer Customer service Send bank documents Send bank documents Busy at Customer Service Aegon Bank At the moment it is busy at Customer Service Aegon Bank. The waiting times for questions about your account are longer than you are used to from us. We kindly ask for your understanding. We do everything we can to help you as best and quickly as possible. Digital counter for banking You can submit a request or ask a question using the form below. We ask you to fill in your personal data, because we need this data for an extra check. This way we can guarantee that your request will be handled securely. Have you asked a question before, but still had to send documents? That is also possible here. Then choose the option 'I want to ask or pass on something else'. Points of attention Each document may not be larger than 5 MB per piece. The document must be in .jpg, .jpeg, .png, doc, .docx, .xls, .xlsx or .pdf format. You may also take a photo of your document(s). Make sure that all photos are sharp and well exposed. It may take a while for the upload to complete. This partly depends on the number and size of the files. How long does it take? It will take 5 to 10 minutes to fill out the form. Are you thinking about your documents? For example, in some cases you will need a copy of your ID or bank statement. When will I hear something? You will receive a response from us within 10 working days. What do you want to arrange? I want to close my existing account I want to send information for my newly opened account I want to make a withdrawal or transfer I want to report a change I want to arrange something with the Special Management department I want to ask or pass on something else Would you like to know what happens to your personal data? Read more about it in our privacy statement . Product information To ensure Save investing Pension Mortgage About us Organization Social Media blog News Working at Aegon Service & contact Customer service inform about a change of address Report death Report damage Report divorce Commonly used forms Restoration Cost Scheme Money wiser Our services Feedback private person For Business For Consultants About us Working at Aegon Website Terms of Use Privacy Cookies We place cookies to make our website and services more user-friendly. But also to show content and advertisements on our website, on those of third parties and on social media. These are tailored to your preferences and website use. By choosing "Optimal cookies" you accept all cookies. We process your personal data ( privacy statement ). If you are logged in to My Aegon, we can also combine your online behavior with other personal data that we have received from you. You can always change your cookie preference at a later time via the "Cookies" option at the bottom of every page. Optimal cookies Only necessary