PRODUCTS SOLUTIONS ABOUT US RESOURCES SUPPORT BLOG GET STARTED Refund policy. ENGLISH French German Italian Spanish Portuguese Dutch Russian Korean Japanese Chinese traditional Chinese Finnish Turkish Polish Vietnamese Thai Hebrew Swedish Danish Latvian Norwegian Arabic Estonian Lituanian Greek Hungarian Czech Romanian REFUND POLICY To place a refund, return or exchange request for the order that you placed with Nexway, you need to contact Nexway via email at customercare@nexway.com or by post at the following addresses: Nexway – Customer Support 19 Avenue Feuchères CS 70002 – 30020 Nîmes Cedex FRANCE or Nexway – Customer Support 4804 Mission Street, Suite 208 San Francisco, CA 94112 United States of America no later than thirty (30) days after you placed the order to Nexway, and provide your order number and the reason for your request. Nexway will review your request, and will notify you via email of the results generally within two (2) business days. Please note that Nexway, in its sole discretion, may grant you an extension of up to thirty (30) days to refund your order. Please note that depending on the nature of your order, you may or may not be eligible for a refund, a return or an exchange as follow: • WHEN YOU REQUEST A REFUND FOR A PRODUCT/SERVICE UNDER SUBSCRIPTION WITH OR WITHOUT AUTOMATIC RENEWAL. When you have subscribed to a product or service, Nexway systematically informs you prior to renewing your subscription. Unless otherwise specified in the related Terms and Conditions, you have thirty (30) calendar days, following the initial subscription or following the automatic renewal of the subscription, to cancel the subscription or the automatic renewal of the subscription.Any cancellation request received within the deadlines, gives you the right to a total refund of the sum paid. • IF THE NATURE OF THE PRODUCT IS SUCH THAT A RETURN IS NOT FEASIBLE Certain products such as software activation keys do not allow for a return. In such cases, we are systematically requesting you to expressly waive your right of withdrawal, in accordance with european Law (Article L-221-28 paragraph 13 of the French Consumer Code). The waiver of your right of withdrawal is materialized by the mandatory “ticking” of a box displayed prior to completing your purchase stating that “I have read and I accept the Terms and Conditions of Sales. When proceeding to download or by receiving a software activation key I want to immediately access purchased content, and I therefore waive the exercise of my right of withdrawal”. IN SUCH CASES, NEXWAY WILL NOT REFUND THE PRODUCT. • IN CASE OF A DEFECTIVE PRODUCT In the event that Nexway is responsible or partially responsible for the delivery of a defective product, you have the right to request a cancellation or an exchange of the product during a period of up to to six (6) months following your purchase.Any cancellation request received within the deadlines, gives you the right to a total refund of the sum paid. • IF YOU BOUGHT A PRODUCT SOLD ON A PHYSICAL MEDIA For products sold on physical media such as a DVD or a CD, you have a period of thirty (30) calendar days after the receipt of the product to exercise your right of withdrawal. The product must be returned in its new and complete condition, not loosened and in its original packaging, at your expense, at the latest fourteen (14) days following your cancellation request to the below address: Nexway SASU 1 avenue General de Gaulle, Tower PB5 92 074 Paris Defense Cedex FRANCE Newsletter Enter your e-mail * SUBSCRIBE About us • Company • Careers • Our offices • Contact us Solutions • Monetize • Connect • Revenue Boost Calculator Legal & Privacy • Legal notice • Terms & Conditions • Privacy Policy • Refund Policy © 2021 Nexway. All Rights Reserved. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Cookie settings ACCEPT