24/7 On-Site or Remote Business Computer Support Faster IT resolutions with responsive, on-demand IT support Whether it’s sluggish WiFi, email problems, or a major network crash, IT interruptions limit the service you provide your customers. Our on-demand IT business computer support solutions help your business provide excellent service through: An IT team available 24/7 – Keep your business technology running at all times Fast response times – Get back to work faster. We resolve 94% of critical emergencies in 30 minutes Flexible IT support plans – Choose the service-level & price-point that works for your business Looking for a Managed IT Services Provider that Understands your Business? Download the 8 questions you should ask your MSP candidates. Receive better value from your IT budget with flexible IT support options When an IT issue arises, we offer on-site and remote computer support to get you back to business as quickly and efficiently as possible. On-site computer support solutions Our computer support techs visit clients on-site to provide physical IT support and plan for strategic technology improvements. Common on-site support includes: Physical device setups (new computers, phones, printers, etc.) Office relocations or re-configurations Hardware, and software inventory Hardware fixes (fix network printer & scanner issues) When our team comes into your office, you can expect the professionalism you demand of your own employees. Our support techs make sure your technology is set up neatly (no tangled wires), and in the most efficient way for your business. Remote computer support solutions We can resolve IT issues within minutes by accessing your devices through a Virtual Private Network (VPN). This allows us to see what you see on your device. Common remote-support tickets include: Wifi setup Email configuration issues Software support and troubleshooting Speed up remote access With remote support, we can resolve the majority of support tickets within 30-minutes. Quick resolutions reduce your ticket time so you can get back to work faster. 3 locations to provide better computer support We have offices in Kennett Square, Media, and Wayne, PA As our client-base has grown across South Eastern, Pennsylvania and Delaware, we have opened new offices. Our 3 locations enable us to provide faster and more responsive on-site computer support to businesses in the area. Stephen is always a pleasure to work with and today was no exception! Michael Z. - Real Estate IT is such an important part of a business, so it’s huge to get the right people on your team. I appreciate that the Pegasus Team has worked with us to build the team of techs right for our account. Cynthia M. - Golf Course & Country Club Thomas is an awesome tech. It’s great having the same tech come in every time because he knows our issues, our culture, and our people. Liz L. - Nonprofit Organization Pegasus techs are incredible. They are IT professionals with personality. There isn't anything they can't figure out and fix - quickly, efficiently and with a smile. We don't know what we would do without them. Thank you! Cheryl K. - Community Organization The technicians that come into the office are so accommodating and professional. Who could ask for anything better? Mary Ann B. - Religious Organization In the time it took me to get a cup of coffee from the break room the tech from Pegasus Technologies had done everything necessary to my computer and it was ready for me to use. Matt C. - Funeral Service & Cemetery Tyler is the man. He is light years ahead of our last IT team. I have nothing but positive things to say about him. Alex I. - Foodservice Distributor Matt was fantastic! Matt contacted me right away, and got me what I needed instantly! He was very kind, patient, and made me feel like I was a friend and not a customer or a number in a queue. Matt answered all of my questions and showed concern about my issue. Thank you, Matt and Pegasus! Chris S. - Hospital & Health Care Very helpful at brainstorming what the problem might be and different ways to fix it. Nate - Landscape Architect Pegasus is always a pleasure to work with. They respond immediately and no matter how stupid our questions are they always make us feel like we have legitimate concerns. Thanks Pegasus!! Joe. L. - Transportation Service Very professional and timely. Resolved my problems no matter how big or small with the same urgently and professionalism. Kudos to Pegasus. Alan T. - Auto Warranty Processing Tyler was very prompt and helpful! Heather C. - Nonprofit Organization Stephen is always a pleasure to work with and today was no exception! Michael Z. - Real Estate Stephen is always a pleasure to work with and today was no exception! Michael Z. - Real Estate IT is such an important part of a business, so it’s huge to get the right people on your team. I appreciate that the Pegasus Team has worked with us to build the team of techs right for our account. Cynthia M. - Golf Course & Country Club Previous Next Build an IT support team that meets your needs Our Match-IT program assigns designated IT teams to our Managed Services clients. These personalized tech teams provide your company with: Matching your IT needs with company goals Knowing your employees & business environment Procuring third party software & hardware Business technology knowledge & IT support Your team will be rounded out by our readily available Help Desk support here at Pegasus HQ and a contact at Central Dispatch who will know where to redirect your calls when they come in. LEARN ABOUT MATCH-IT Related Blog Posts: Small Business IT Support Firm: Onboarding Process Must Haves IT Security Best Practices HR Departments Often Overlook 4 Things You Can Expect From a Local IT Support Provider Let’s Talk about Your 24/7 Computer Support Team Schedule a 15 Minute IT Consultation Take 15-30 minutes to talk to Pegasus about your 24/7 computer support questions We will ask you about your business objectives and IT challenges You’ll receive our best recommendation on steps to work with your IT provider to move your IT support solutions forward Subscribe to Updates Email* Pegasus Technologies 610.444.8256 info@pegtec.com 415 McFarlan Road, Suite 201 Kennett Square, PA 19348 Webmail Client Access Portal Contact Us Blog © Copyright Pegasus Technologies 2021