HOME INDUSTRY SOLUTIONS APPLICATIONS PRODUCTS SUPPORT NEWS CONTACT US USER LOGIN Login ORMEC Service & Support Technical Assistance Product Repairs Upgrade Strategy Training Support Library Send us a file Immediate Technical Support Technical assistance for ORMEC products is available. Call our support engineers at (585) 385-3520. Availability is from 8:00 a.m. to 5:00 p.m. (EST) on normal business days. Service requests received outside of normal hours are typically handled by 10:00 a.m. the next business day. After hours service is available with a service contract or on a fee per incident basis. Outside of the US, ORMEC has a network of country representatives available for local support. Email requests to our support engineers at support@ormec.com OR Configure your ORMEC System for Remote Access by ORMEC System Engineers via the Internet with our line of Remote Diagnostic Program VPN Routers. The Industrial VPN Router provides access to the ORMEC Control System only, protecting your company’s internal network as well as well preventing unauthorized access to the ORMEC System. Service and part numbers are as follows: Remote Diagnostic Program Options ORMEC Part Number ORMEC Description RDP-C131-E Industrial VPN LAN Router with 3 port Ethernet switch. 2 year subscription RDP-C131-C Industrial VPN LAN Router with 3 port Ethernet switch and cellular. CELLULAR SERVICE NOT INCLUDED. 2-year subscription RDP-C131-W Industrial VPN LAN Router with 3 port Ethernet switch and WiFi. 2-year subscription RDP-RNW-5 5-year renewal RDP-RNW-2 2-year renewal RDP-RNW-1 1-year renewal Quick Start Guide Contact ORMEC Contact Form Email Us or call (585) 385-3520. ORMEC Systems Corp. 19 Linden Park Rochester, NY 14625 Technical Support FAQ Where is the Return Authorization request form? The ORMEC Return Authorization form is located here. Is there a charge for technical support? The company that provided the controls on my production machine is out of business. Can you provide support? Can ORMEC provide on-site service at my facility? Copyright 2021 by Ormec | Privacy Statement | Terms Of Use