Solutions Products Resources Company Sign in Scale care, drive ROI with a fully managed contact center Let LivePerson build and manage an AI-powered Contact Center as a Service (CCaaS) on your behalf. We bring the people, the conversational expertise, and the automation strategy. You watch the ROI roll in with fast time-to-value, a network of trained agents to manage volume fluctuations, and billing based on performance rather than hours. Request a consultation Get fast results that matter for your business A large home improvement retailer in the US drove $500MM in incremental sales with our fully managed service, gaining $17 for every $1 spent. A major North American airline achieved 85% CSAT, 83% FCR, and doubled the efficiency of voice by using WhatsApp to handle customer inquiries. A large European insurer saw a 20% conversion rate with mobile messaging marketing campaigns managed by our teams. Sephora, a leader in prestige omni-retail, selects LivePerson’s Contact Center as a Service (CCaaS) Conversational AI solution to help accelerate their digital transformation roadmap. Sales Increase web sales and improve conversion rates with a fully managed, sales-focused program. Web messaging connects site visitors with chat agents who facilitate high-touch sales while expanding order values. Service AI-powered conversational care can reduce operating expenses up to 50%. Our fully managed care program takes the burden off your brand: We source and train agents as well as build in the automations that deliver cost savings. With LivePerson's fully managed service, you get a worry-free solution for transformation — less risk and better results Outcome-based billing structured around your business goals (such as CSAT or sales growth) A differentiated brand experience on today's most popular messaging apps and voice channels Instant engagement capacity by combining our leading AI-powered technology and the expert agents that we source and manage Messaging and automation expertise gets you up and running in as little as a few weeks with efficient operations and a great consumer experience Learn more about going Conversational Conversational pioneers See how our community of AI and messaging innovators are changing the way business is done around the world. Learn more Everyone has a favorite channel Don’t make consumers call or go online. Meet them in their preferred channel. Explore messaging channels An expert guide to becoming Conversational We wrote the book on how to transform into a fully conversational business. Read the guide Solutions By role Sales + Marketing Customer care By company size Enterprise SMB By partner type BPOs Solution providers Digital agencies By industry Retail Banking DeFi Telecom Government Travel Insurance Education Automotive By service Marketplaces Managed services C-19 Testing Program Products Conversational AI Intent Manager AI Annotator Conversation Builder Conversation Manager Conversation Orchestrator Conversation Analytics Functions Proactive Messaging Social Messaging Conversation Channels Web Messaging App Messaging Voice to Messaging Email SMS Apple Business Chat Google RBM Google's Business Messages WhatsApp Facebook Instagram Twitter LINE WeChat Resources Success stories Guides and reports In the news Webinars Blog Knowledge Center Developer Center LivePerson Institute EqualAI C-19 Testing Program Company About us Careers Investor Relations Press Room Security Media kit © 2021 LivePerson, Inc. All rights reserved. Copyright • Corporate Governance • Privacy Policy • Terms of use • GDPR We use cookies 🍪 By clicking “Accept All Cookies,” you agree we can store cookies on your device to help personalize site content, analyze traffic and assist in our marketing to provide the best possible user experience. To find out more, read our cookie policy. Accept All Cookies Cookies Settings