Get in Touch to Get Started! 01243 817050 CONTACT US LOOKING FOR? Testing, testing, one, two…… Ready to try something new? At Tennyson we believe that success in selling boils down to knowing your customer. Knowing what your customers think and how they behave is invaluable- it gives you the opportunity to improve the customer experience, refine your product or service and boost your customer engagement. And who doesn’t want that? Triggers But times are still unprecedented (yes, we said the “u” word!), and customers are behaving differently. They may be spending more, or spending less, or buying less frequently- maybe they have stopped spending altogether. Finding out what has triggered a change in ordinary behaviour has never been more crucial in these extra-ordinary times. Without this knowledge, how can you hope to change or influence their behaviour? Gaining this customer insight acts as an early warning system, highlighting gaps in the customer journey, issues around price points or proposition- all of which can be addressed, but only if you know about them. Guinea Pigs You’ve probably never done this before- but we have. Lots of times. We have been Guinea Pigs for brands large and small- helping them gain this insight by undertaking quality telephone research. Why the telephone? Engagement with a fellow human (or Guinea Pig) has been proven to increase the accuracy and quality of the insight gained. While there is some value in e-surveys, the temptation of the respondent is sometimes to tick any box in order to reach the end goal (usually a free iPad/carrot). We would love to work with you to deliver this insight. Please click on the carrots to find out more. Newer Post > < Older Post Un-scary Lead Generation and Sales It can be a ghoulish dilemma. You need more sales but lack the resource. You will build a sales team once you have won more sales. The nightmare of needing more customers, but your time and energy being spent (rightly so) on account managing the valuable customers you have already won. Sound familiar? Tennyson can help you bridge those gaps and achieve business growth with our smart, consultative telesales and telemarketing outsourced solutions. Plug us in to your sales and marketing activity where we are needed the most, whether that’s delivering sales via an inbound call centre channel or outbound Lead Generation and B2B telesales and telemarketing. Finding it fiendishly difficult and not sure where to start? We can fully map the desired customer journey and all of the sales touch points within, drawing on our years of experience of working with some huge brands. Sales is in our blood and we blend consultancy with doing, giving you results like no other agency. Maybe you have thought about scaling up your digital-only customer experience function by introducing a voice element (and driving more sales)? Maybe you have an existing inbound customer channel and need more of those enquiries converting to sales? Please click below if you are ready to experience a little bit of our magic. Wait A Second...! …Is that the time?! We know what it’s like – there’s just not enough hours in the day to get everything done. And how do you acquire new customers if all your time is spent (rightly so) looking after your existing customer base? How do you handle queries, complaints and give support when your time is taken up getting the job done? How do you run acquisition campaigns when you are so busy? And when you are focused on driving new business, who is engaging with your existing customers, members, or delegates? Don’t worry – Tennyson are here to help. As an outsource agency, we know what makes your customers tick, and our forte is clocking new business opportunities. With our telemarketing expertise, you can plug us in wherever we’re needed most, and we’ll keep the cogs whirring and the chimes of new business and customer success ringing, so you can invest your time where it’s most needed. Working closely alongside you, we’ll represent your brand with our curated team of Telemarketing experts, led by a dedicated, accessible Campaign Manager. Our strength is our people – we’ll pair you with the right personalities and experience to best represent your brand and achieve your goals. Whether it’s sales; customer service; account management; contacting lapsed customers; customer journey planning; complaints; queries or something completely out there (cuckoo!) we’ve definitely got time for you. Want to know more? Let us know and we’ll arrange a friendly chat at your convenience. Synchronise watches (and we promise, no more clock-related puns)! Unleash the chicken of sales... It's an age-old dilemma. You need more sales but lack the sales resource to do so. You will build a sales team once you have won more sales. You need more customers, but your time and energy is spent (rightly so) account managing the valuable customers you have already won. Sound familiar? Tennyson can help you bridge those gaps and achieve business growth with our smart, consultative telesales and telemarketing outsourced solutions. Plug us in to your sales and marketing activity where we are needed the most, whether that’s delivering sales via an inbound call centre channel or outbound B2B telesales and telemarketing. Not sure where to start? We can fully map the desired customer journey and all of the sales touch points within, drawing on our years of experience of working with some huge brands. We blend consultancy with doing, giving you results like no other agency. Maybe you have thought about scaling up your digital-only customer experience function by introducing a voice element (and driving more sales)? Maybe you have an existing inbound customer channel and need more of those enquiries converting to sales? Click on the image below if you are ready to break free and unleash the chicken of sales (not literally). Privacy Policy Suite B, Drayton House Chichester PO20 2EW 01243 817050