0 LoafersFLIP FLOPSSNEAKERSBOOTS AND ANKLE BOOTSDANCERSPLATFORMSHEEL SHOES home > Shipping & Returns Shipping & Returns Sending the package As a general rule, packages are sent within 48 hours of receipt of payment, through MRW Shipping charges include handling and packaging charges, as well as postage. Handling costs have a fixed price, while transport costs may vary depending on the total price of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items. The boxes are large and your items will be well protected. EXCHANGE AND RETURN POLICY En caso de no estar satisfecho con su compra, los artículos adquiridos en www.keiraonline.com pueden ser devueltos o cambiados gratuitamente en cualquiera de nuestras tiendas físicas KeiRa, dentro del plazo de hasta 15 días naturales desde la fecha de compra y presentando la factura de compra CAMBIOS y DEVOLUCIONES A DOMICILIO El comprador deberá asumir el coste de devolución de los productos y es responsable de que su pedido devuelto hasta que llegue a nuestro almacén, por tanto deberá enviar el paquete de forma segura y con las garantías necesarias para que la mercancía devuelta llegue en buen estado. Los artículos devueltos deberán estar sin estrenar y en su caja original. También deben ir acompañados de una copia de la factura, y sus indicaciones sobre si desea una devolución o un cambio. Inside the package of your purchase you will find a returns and exchanges sheet with the address to which you should send your order. Returns will be credited to the original account with which you placed the order. DEFECTIVE ITEMS KeiRa guarantees the quality of its products during the legally established period. Our guarantee does not cover the deficiencies caused by the manipulation or improper use of the client. Any item purchased in our establishments or web store that shows manufacturing defects will be returned at no cost to the customer, being able to choose between: - Refund of the amount through the payment system used in the purchase of the product - Exchange for a new item to replace the defective one. This commercial guarantee has an additional character and as such, it does not alter the rights recognized to consumers and users by the regulations in force in each country according to Royal Legislative Decree 1/2007 of November 16 on the revised text of the General Law for the defense of Consumers and Users and other complementary laws, modified by Law 3/2014 of March 27. Shipping & Returns Legal warning Terms and Conditions Copyright @ 2017 Keira . All rights reserved.