We will be closed on Christmas Eve and New Year’s Eve! Please order accordingly. About Products E.G. Kitchen Why Choose Us Contact Current Page: FAQs Customer Portal Frequently Asked Questions New Customer FAQs I don’t have a registered business, will you sell to me? Unfortunately, we do NOT sell to individual consumers. However, you may refer to our “Where to Find Us” page to find products locally near you. Otherwise, you may purchase bulk items from our Online Retail Partner: Dana’s Healthy Home. What kind of business do I need to have to become a customer? We currently service Food & Beverage operations & Retail Grocers with licensed businesses only. Can I become a customer if I resell products online? Because we already have an established re-seller on Amazon.com, we will not be able to sell to you if your intention is to sell on Amazon or any other 3rd-party website. We will, however, sell to you if you are selling it on your website exclusively. We appreciate your understanding of this as we would like to avoid any conflict of interests with regards to the sales channels of our brands and products. How do I apply to become a customer? Click to start your New Customer Application. Please indicate the best contact number and email for us to follow up with you on the next steps toward placing an order. Incomplete applications will not be approved as new customers until sufficient information is made available. How do I place an order? Once you have been approved as a customer by our Customer Service team you may place your first order with us. Click HERE to place an order on our Online Ordering System. Please see our Order Guidelines (Updated 7/15/2021) for detailed instructions. Where can I find a price list? Price lists are made available to our current customers through our Online Ordering System or sent via our Quarterly Email. For new or inquiring customers, we can email a price list once an application has been approved and/or proof of licensed business has been established. We update our Price List Quarterly on January 1st (Winter), April 1st (Spring), July 1st (Summer), and October 1st (Fall). Product FAQs Why are my oils/agaves/vinegars filled to different levels when they are the same size? We fill our tubs to a specific weight, which may appear at different levels due to the varying density of the product. Is the Multigrain Tempeh by Surata gluten free? Yes! But it does still contain Soy. Do you carry honey? How about dairy milk or yogurt? No, we do not carry honey because it is an animal by-product. We do not carry any products that come from non-human animals. All of our products are 100% plant-based, vegan products. Payment & Refunds FAQs Click to view our Payment Protocols 12/1/2021 What forms of payment do you accept? Earthly Gourmet does NOT accept credit card payments. Payment is expected in the form of Cash, Check, or PayPal only. New customers & COD (collect on delivery) accounts are expected to pay at the time of delivery. How can I find or receive the total for my order? Invoicing is scheduled to be completed the day before (for out-of-town deliveries) or the day of (for local deliveries) your specified delivery date. All invoice totals are tentative until the physical inventory is pulled and loaded in the truck. When you place orders via our Online Ordering System you will instantly receive a tentative invoice total (As long as you have selected the correct item and quantity). When we bill during our scheduled time and have accounted for outages/shortages, you will receive a final invoice. Please note that we cannot refund overpayments on accounts. How do refunds work? Due to our current payment processes, we cannot refund overpayments on accounts. If the incorrect amount is paid and processed, we will add a credit on your account to be applied on your next order. How can I get a refund on damaged/spoiled product? Please send a photo of the damaged/spoiled product with the lot # and/or best by date within 7 days. Once we have inspected and reviewed the information provided we will issue a credit on your account to be applied on your next order. Earthly Gourmet Distributors of Specialty Gourmet Foods Portland, OR Careers Product Criteria Vegan Resources EG Recipes Contact About Products Why Choose Us Where to Find Us