Privacy Policy Product Cross References Proprietary Chemicals 888-996-8436 FAQs about Orders and Deliveries with the COVID-19 Virus NuGenTec is re-purposing our factories to help solve the current shortage of sanitizer across the nation. Due to ramp up, supply shortages, and State and Federal mandates, delivery times may be longer than usual. We know are keeping stock of our products and will ensure that 95%+ of our orders ship in 1-3 days! Last updated on May 13, 2020. 1. Can I place an order? Will NuGenTec deliver the package? Yes, NuGenTec's activities are currently continuing. However, delivery times may be longer than usual for Hand Sanitizer. We have worked with our manufacturing partners to secure essential supplies so we can more quickly receive, restock, and ship these products to customers. Our teams are working to ensure the availability of these products, and continue to bring on the additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship. 2. Why are you still taking orders if there are delays? To help solve the limited availability of sanitizer in the market, we need to ramp up factories and suppliers. We believe it is inappropriate to artificially limit sales and all orders will be fulfilled. Delivery issues are unpredictable, are happening with increased frequency, and are largely out of our control. 3. What's the status of my order and delivery? Can I change the address on my order? As a chemical company, we are not as nimble as a typical e-commerce retailer. Please call or message us with any questions, at the moment we are slower than typical to respond and we apologize for any lack of or delay in communication at this time. You can change the delivery address for an order until it ships. Once your order has shipped, you will receive an email with the tracking number. If an order includes multiple items, each may have separate delivery dates and tracking information. 4. Why isn’t Hand Sanitizer shipping on time? As COVID-19 has spread, there is a nation-wide shortage of both the ingredients and bottling capability. To help mitigate this nationwide shortage, while also selling it for a fair price, we have changed our logistics, transportation, supply chain and purchasing processes to create a steady supply of the highest quality product. This has resulted in some of our delivery promises being exceeded. We're also hiring additional positions to enable us to provide this vital service to people everywhere, especially to those, like first responders, hospitals, and nursing homes, where the need is most urgent. 5. Is it safe to receive orders? For guidance on Coronavirus, please refer to the World Health Organization website. 6. What is NuGenTec doing about price gouging? We are working to ensure that hand sanitizer is available during this pandemic and we request that customers do not take advantage of our fair pricing to purchase the product and re-sell for a profit. We believe that it is our duty to sell this product and cover our costs so we can keep producing it but at a fair price. View our price gouging addendum for more details. 7. Where is NuGenTec’s Hand Sanitizer produced? Our Hand Sanitizer is designed in the US and produced in the US. Designed, Sourced, and Made in the USA™. We believe it is our duty to keep America working and to create the highest quality product within the US. ©2021 NuGenTec® | 1155 Park Avenue, Emeryville, California 94608 Phone: 888-996-8436 Site Map | Site Credits: Ecreativeworks Graphic Contributions by Eight Horses