By using this site, you agree to our updated Privacy Policy I Agree Mobile Menu - Select to Open BOOK NOW TERMS & CONDITIONS Legal Notice “PLAYARESORTS.COM” Copyright – Terms and Conditions Accepted by the User IMPORTANT: READ BEFORE USING OUR WEBSITE This is the entire binding legal agreement. PLAYA HOTELS & RESORTS reserves the right to cancel, modify or change its website and/or these terms and conditions at any time, at its sole discretion and without notice and such changes will become effective immediately. By using, viewing, transmitting, caching, storing, and/or otherwise utilizing this website and/or its contents in any way, you have agreed to each and all of the terms and conditions stated below, and waive any right to claim ambiguity or error in this agreement of terms and conditions. If you do not agree to each and all of these terms and conditions, please do not use the website, leave the website immediately and abstain from using it in the future. Please print and retain a copy of this agreement. All the technical expressions used in these terms and conditions that are not expressly defined herein shall be construed in line with their use on the internet, on the World Wide Web, and in the telecommunications industry. COPYRIGHT “Gran Caribe Real”, “Gran Caribe Resort”, “THE Royal”, “Gran Porto Real”, “Gran Porto Resort”, “Gran Resorts”, “Spareal”, “Spazul”, “Service from the Heart”, “The Evolution of All-Inclusive”, “Hyatt Zilara”, “Hyatt Ziva” (and any others that may from time to time be added to this website) are trademarks of services and/or products that are either registered before the proper authorities, are otherwise owned by our group of companies and/or our group of companies holds the exclusive rights over its use. PLAYA HOTELS & RESORTS is a trademark and a trade name describing all its subsidiary companies, affiliates and related companies or entities, involved in the hotel business around the world. PLAYA HOTELS & RESORTS, who is legally authorized to use this material, considers its compilation of links to Internet resources, the description of those resources and the information contained within the PLAYA HOTELS & RESORTS website (“Website” or “playaresorts.com website”) to be copyrighted material. You are not authorized to copy, reproduce either physically or logically, or modify any portion of the Website without the prior written authorization of PLAYA HOTELS & RESORTS. The name of PLAYA HOTELS & RESORTS and any and all trademarks, patents and copyright material used on the Website may not be used in advertising or publicity without specific, prior, written consent of PLAYA HOTELS & RESORTS. PLAYA HOTELS & RESORTS reserves the right to bring any civil action arising from the improper or unauthorized use of this Website, including for infringement of trademarks owned by any subsidiary, affiliate or related company. MINIMUM AGE You must be at least 18 years old to use this Website. Otherwise, your parents or legal guardian must agree to your use of this Website and any services or materials provided herein or reached from here. By using this Website, you acknowledge and agree that you are either 18 years old or older, or have your parent’s or guardian’s permission. OWNERSHIP AND RESTRICTIONS ON USE This Website is owned and operated by PLAYA HOTELS & RESORTS, its subsidiaries and related companies or entities. All material contained in this Website are the copyrighted property of PLAYA HOTELS & RESORTS and/or its subsidiaries, affiliated or related companies. No material from the playaresorts.com website or any other website owned, operated, licensed, or controlled by PLAYA HOTELS & RESORTS and/or any of its affiliates, may be copied, reproduced either physically or logically, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any other purpose is a violation of PLAYA HOTELS & RESORTS copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other website or computer network environment is expressly prohibited. PLAYA HOTELS & RESORTS owns all right, title and interest in and to all trademarks in this Website. To the extent this Website provides interactive capabilities that allow you to submit information or data on the Website, you expressly acknowledge you may not upload to, distribute through, or otherwise publish through the playaresorts.com website any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise give rise to liability or violates any law. By uploading or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant to all so-called “moral rights” in those materials have been waived. MODIFICATIONS OF TERMS PLAYA HOTELS & RESORTS reserves the right to change, modify, add, or remove portions of these terms at any time at our discretion. You may check these terms periodically for changes. Your continued use of the playaresorts.com website subsequent to the revisions of these terms means you accept those changes. TERMINATION These terms are effective until terminated by PLAYA HOTELS & RESORTS, for any reason, with or without notice. Upon termination, you must destroy all materials obtained from this Website and any and all other PLAYA HOTELS & RESORTS website(s) and all copies thereof, whether made under the terms of these terms or otherwise. LIABILITY DISCLAIMER You agree that your use of this Website is at your sole risk. The materials in this Website are provided “as is” and without warranties of any kind either expressed or implied. To the extent permissible pursuant to applicable law, PLAYA HOTELS & RESORTS disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. PLAYA HOTELS & RESORTS does not warrant that the functions contained in the materials and/or Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components. PLAYA HOTELS & RESORTS does not warrant or make any representations regarding the use or the results of the use of the materials in this Website in terms of their correctness, accuracy, reliability, or otherwise. You (and not PLAYA HOTELS & RESORTS) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. NO UNLAWFUL OR PROHIBITED USE As a condition of your use of this Website, you warrant to PLAYA HOTELS & RESORTS that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. LIMITATION OF LIABILITY Under no circumstances, including, but not limited to, negligence, shall PLAYA HOTELS & RESORTS be liable for any special or consequential damages that result from the use of, or the inability to use the materials in this Website, even if PLAYA HOTELS & RESORTS or a PLAYA HOTELS & RESORTS authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall PLAYA HOTELS & RESORTS’ total liability to you for all damages, losses, and causes of action, whether in contract, tort (including, but not limited to, negligence), or otherwise, exceed the amount paid by you, if any, for accessing this Website. IDEA SUBMISSION Our policy is not to accept unsolicited ideas about new marketing, advertising or products. We employ a talented staff and consultants who may be working on the same or similar ideas. By sticking to this policy we hope to avoid confusion about our ownership of new concepts created by our employees and consultants. Please do not send us any material, including creative material of any kind. CURRENCY CONVERSION Currency rates are based on publicly available sources and should be used as guidelines only. Rooms rates are guaranteed only in US Dollars. Currency quotes are not updated every day. The currency information supplied by this Website is believed to the accurate, but PLAYA HOTELS & RESORTS does not warrant or guarantee such accuracy. LINKS TO THIRD-PARTY SITES Links to other sites we think may be of interest to you are provided solely for your convenience. By providing these links, we are not endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them, and are not responsible for the materials, at or related to or from any other site. 2020/2021 PLAYA HOTELS & RESORTS CANCEL POLICY Cancellation charges vary depending on the travel date. Minimum cancellation charges are as follows: Cancel for FREE 15 days prior to arrival 100% penalty 14-0 days Early departures, 2 nights penalty No shows, 100% of the purchase price The following Holiday periods are subject to additional cancellation charges: Presidents' Week: 2/17/2022 - 2/21/2022 Easter: 4/7/2022 -4/17/2022 Holiday/ Christmas: 12/25/21-1/1/2022 • Cancel for FREE 31 days prior to arrival • 100% penalty 30-0 days • Early departures, Non-Refundable, 100% of the purchase price • No shows, 100% of the purchase price STATE OF QUINTANA ROO ENVIRONMENTAL FEE Please be advised that the State of Quintana Roo’s Congress has enacted a law that created a new "Environmental Fee", requiring all guests, users of guest rooms and/or hotel rooms in Playa del Carmen and Cancún to pay a small fee per room, per night during their stay. As a result, beginning March 1st, 2019 such fee will be charged to the guest’s account, to be paid by the guest at check-out. Please see below the current fee for each municipality for 2021 (amounts shown in USD below are approximate and calculated at today’s (04/12/21) official exchange rate): Cancun & Playa del Carmen: USD$1.34 ($26.89 Mexican pesos), per room, per night. Impacted hotels: Hyatt Ziva Cancun, Hyatt Zilara Cancun, Panama Jack Resorts Cancun, Hilton Playa del Carmen, Panama Jack Resorts Playa del Carmen, and The Yucatan Resort Playa del Carmen. Governmental bodies in the corresponding municipalities have expressed that the environmental fee is necessary to endow the municipality with sufficient resources to guarantee the conservation, protection and maintenance of its beaches, as well as all its natural resources. Amounts shown in USD are for informational purposes only; actual fee shall be charged in Mexican pesos at the official exchange rate of the date of payment. Amount to be increased on an annual basis, according to government regulations. PRIVACY POLICY PLAYA HOTELS & RESORTS will not disclose any personal information to any outside party without your knowledge or consent. Details of your travel arrangement or your clients will not be revealed to any outside party except as necessary to process their reservation and travel arrangements. GENERAL The headings and subheadings contained in these Terms and Conditions are exclusively for the user’s convenience and have no legal or contractual effect. Accessing the playaresorts.com website and/or the contents thereof might be illegal for certain persons or in certain countries. Users accessing the playaresorts.com website do so at their own risk and are responsible for complying with the laws of the jurisdiction where they are located. PLAYA HOTELS & RESORTS’ failure to exercise its rights, or its delay in doing so, will not be construed as a waiver by PLAYA HOTELS & RESORTS of its right to exercise or enforce the legal actions or remedies that might correspond to any future right. The partial exercise of any right, action or remedy under these Terms and Conditions shall not prevent the subsequent full exercise thereof. The tolerance of any breach on one occasion shall not constitute or imply a tolerance of a subsequent breach. JURISDICTION This Website is controlled and operated by PLAYA HOTELS & RESORTS from its offices located in Florida, USA. PLAYA HOTELS & RESORTS makes no representation that materials in this Website are appropriate or available for use in other locations. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law, and you accept this by using this Website. GOVERNING APPLICABLE LAW Any disputes arising out of or related to this Website shall be governed by and construed and enforced in accordance with the laws of and in the courts located in the State of Florida. Hence you expressly waive any other jurisdiction or forum that you might be entitled to for any reason. If any provision of this documents of Terms and Conditions is unlawful, void, or unenforceable, that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This document of Terms and Conditions is the entire agreement between the parties. *** For inquiries regarding these terms & conditions, please contact: E-mail: privacy@playaresorts.com 2019 PLAYA HOTELS & RESORTS ALL RIGHTS RESERVED USE OF THIS WEBSITE INDICATES YOUR AGREEMENT WITH THESE TERMS AND CONDITIONS THE COMPANY : Our Brands Special Offers Travel Professionals Investor Relations RESOURCES : Press Room Find a Travel Agent About Us Contact Us Brochure Request Fact Sheets Follow Us SIGN UP TO SAVE Receive our latest offers and promotions! SUBSCRIBE Terms & Conditions Privacy Policy Accessibility Travel Professionals © 2021 Playa Management USA, LLC All rights reserved