HOME ABOUT SERVICES ADVISORY & SOFTWARE CLIENTS PEOPLE INSIGHTS CONTACT “Throughout the pandemic you have been the beating heart of our operation. Without you we simply could not have adapted and functioned as we have.” TIM HASTINGS, CHAIRMAN | NELSONS COMPLETE BACK OFFICE OUTSOURCING SERVICES With over 20 years’ experience, we’re the trusted market leader offering a broad range of front of house and back office outsourcing services to legal and other professional sectors such as financial services and accountancy firms. Our services include general office, document production, guest services, legal administration, executive/personal assistants, and client onboarding. Our clients have experienced first-hand how outsourcing to Intelligent Office has resulted in tangible productivity gains, improved service, the ability to better support fluctuations in demand and manage and reduce operational overheads. Get in touch DELIVERING OPERATIONAL EXCELLENCE Outsourcing to Intelligent Office releases management teams to focus on successfully growing their business. By starting with a firm’s ‘as is’ state and desired outcomes, we provide solutions that consider the people, processes and technology required to deliver long-term operational excellence. Whether Intelligent Office is supporting clients directly at their premises, from one of our shared services centres or using homeworkers, our clients can be assured of our complete commitment to delivering a responsive, efficient and cost effective service of the highest quality. EXECUTIVE/PERSONAL ASSISTANTS All service agreements are underpinned by end-to-end workflow management and operating procedures that ensure consistency of service and standards. DOCUMENT PRODUCTION Matching supply to demand, our highly skilled teams manage the end-to-end creation, amendment and completion of accurate and high quality documents. LEGAL ADMIN SERVICES Proactively anticipating fee earner requirements, these teams take on increasingly specialised tasks (previously completed by PAs), implementing document management protocols to maintain paper-lite environments, and applying careful attention to detail that ensures compliance and consistency of approach. GENERAL OFFICE Focused on faster, more secure digital processes, our teams implement and manage the workflows and technology required for the delivery of digitised reprographics, mail and records management services. GUEST SERVICES Including both traditional front of house duties and also Executive Floor Hosts, these customer service-oriented personnel are polished and professional and take great satisfaction in being the first point of call for clients, fee earners and other onsite employees. CLIENT ONBOARDING Dedicated teams focus on client onboarding tasks with speed and accuracy but crucially without distraction. System and process expertise enable faster turnaround times whilst strictly complying with each client’s onboarding policies. “We saw outsourcing our administrative and document production functions to Intelligent Office as the best way to maximise value from these services whilst enabling us to focus on our clients. It’s a major decision for any business to take. Would we make the same decision again? Yes.” NEIL MIDDLETON, COO | CAPSTICKS GET IN TOUCH To find out more about Intelligent Office’s innovative approach to delivering support service excellence, contact Jo Styles, Director of Business Development and Marketing, or complete the form below and a member of our team will get in touch. SEND THE QUORUM, BOND STREET, BRISTOL, BS1 3AE +44 (0) 3330 156 877 INFO@INTELLIGENTOFFICEUK.COM VAT No: GB356199717 | Company No: SC077144 | © Intelligent Office 2021 | Registered Address: The e-Centre, Cooperage Way, Alloa, FK10 3LP Accessibility | Terms and Conditions | Privacy Statement | Job Applicant Privacy | Modern Slavery Statement | Gender Pay Gap Report