Report Outage Online Bill Pay & Meter Readings Outage Map You are here Home » Member Services » Policies & Rates Policies & Rates Minimum Bill Policy The minimum monthly residential consumer charge is $20.65, regardless of usage. Monthly consumer charge is each member/owners proportionate share (per meter) of infrastructure investment in substations and distribution equipment. Rates and charges as of May 2020 billing Click for Residential and Farm Schedule Rates Click for General Service without Demand Rates Please contact the cooperative for Large Power Accounts and General Service with Demand Accounts. Miscellaneous Charges Returned Checks $35.00 Collection Fees $20.00 Reconnect Fees $20.00 After Hours Reconnect $170.00 Meter Tests $20.00 Meter Reading $20.00 Budget Billing Budget billing is a free service that makes managing your cash flow easier by providing predictable monthly payments. Utility bills are generally highest during the coldest winter months and hottest summer months, but budget billing avoids these highs by creating a consistent monthly payment based on your 12 months of electric use. Budget billing is available to all residential rate class consumers who have had service at the location for the previous 12 months. Click here to learn more about budget billing. Temporary Disconnect Members may need to temporarily disconnect their service for home remodeling projects and other special projects. Please notify the cooperative at least 3 days in advance to schedule a temporary disconnect service. Disconnect for Nonpayment First Notification Second Notification Medical Awareness Certification Is someone living in your home with a medical condition that requires electrical assistance? If so, you must notify Holmes-Wayne by completing the form below to be added or remain on our Medical Awareness list. The HWEC Medical Awareness list is used to notify you of any planned outages or maintenance and repair as well as uncontrollable outages. During these "standard" outages, the members on the list are given first consideration when your specific line is being restored. Holmes-Wayne makes every effort to keep power flowing to every member's home at all times. Because of factors beyond our control, it is always our recommendation that you create a back up plan in case of a power outage. This may be as simple as having a generator or another location to which you can relocate during an outage. The Medical Awareness Certification form must be completed on a annual basis. Click here for the Medical Awareness Certification form High Bills We make every effort to avoid mistakes in our billing. If you think there has been an error, please read your meter, then call us. We will verify the reading is accurate, based on your previously reported meter readings and prior consumption history. If the correct reading shows your usage is substantially higher than your usual, you may have a problem with the wiring in your home or in a particular appliance, perhaps creating a dangerous situation. You should have an electrician check this. A good method to see if either situation is the case is perform a breaker test: Step 1 Turn off all appliances and lights Have two people to perform test, one person at breaker panel and one person to monitor the meter. Step 2 Switch off breakers Verify that the meter has stopped spinning. Step 3 Test each circuit If the meter spins with one specific circuit off, there may be a problem with that specific circuit. Step 4 Turn on appliances one at a time If meter spins extremely fast with appliance turned on, your appliance may be inefficient or faulty. If you have a digital meter a licensed electrician may be needed to go through breakers in the panel as the meter will not spin. Sometimes we receive requests to have a meter tested. In these cases, we reserve the right to charge $20.00 for the meter test if the test shows that the meter is operating properly. If the meter is faulty no charges apply, and the consumer is given credit for any over billed amount. Please note that 99% of the time when a meter is not accurately reading, it is reading too slow. Cogeneration Steps to cogeneration Contact Us: Holmes-Wayne Electric Outages: 866-674-1055 Office: 330-674-1055 6060 State Route 83 Millersburg, OH 44654 © 2021 Holmes-Wayne Electric . All Rights Reserved Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy® Cooperatives stand as a source of power and information to their 32 million member-owners every day.