FAQs Claims Process What documents will I need to bring with me? Insurance policy document, photo ID driving licence. If you are due to receive a replacement vehicle, we will require you to provide a driver licence check code from the DVLA. Find out more. Can you help me with my claim? How long will it take before you can start work? Why delays can occur during the repair process? How long will it take to book my vehicle in for repair? Estimate & Repair Process Do I need an estimate prior to repairs being undertaken? If your vehicle is drivable, we recommend obtaining an estimate before repair. This way we can obtain approval and order parts prior to commencing work. How do I obtain an estimate? Will someone speak to me about the repairs? Will you carry out all the repairs estimated? Will my car be driven by your staff? What updates will I get during the repair? How long will you want my vehicle for? Can you repair additional damage whilst my car is in for repair? Will you clean my vehicle after repair? Estimate & Repair Process Do I need an estimate prior to repairs being undertaken? If your vehicle is drivable, we recommend obtaining an estimate before repair. This way we can obtain approval and order parts prior to commencing work. How do I obtain an estimate? Will someone speak to me about the repairs? Will you carry out all the repairs estimated? Will my car be driven by your staff? What updates will I get during the repair? How long will you want my vehicle for? Can you repair additional damage whilst my car is in for repair? Will you clean my vehicle after repair? Mobility Solutions Will I get a replacement vehicle? This depends on whether you have paid for this option as part of your policy – if you have, please book the replacement vehicle via your insurer. If you had a Non-fault accident you may be interested in our Credit Hire / Repair service I am entitled to a replacement vehicle, what will I get? I am not entitled to a replacement vehicle, can you help? What if I damage your replacement vehicle? What if I incur fixed penalty notices whilst using a replacement vehicle Can I take the replacement vehicle abroad or on extended travel? Who can drive the replacement vehicle? Payments required How much will I be liable to pay? When making an insurance claim, you may be required to pay an excess. This is normally a one-off payment documented in your policy. However, some claims may be subject to VAT, voluntary excesses and/or betterment charges imposed by your insurer. You should be notified of these in advance by your insurer. How can I pay? After Sales Guarantee How long do you guarantee repairs for? All repairs are guaranteed for as long as you own the vehicle and parts are guaranteed by Manufacturer warranty. Important: service items, such as friction materials, are guaranteed only against faulty manufacturer or fitting. How can you ensure a safe repair for my vehicle? Will the paint quality match the original manufacturer finish? Is Motofix ‘Environmentally Friendly’? Non Fault Questions The Accident was not my fault If the accident wasn’t your fault, you can use a credit hire company instead of making a claim through your insurance company. A credit hire company pays for the cost of you hiring a replacement vehicle while yours is being fixed and pays for the cost of repairs. The company then claims back these costs from the insurance company of the other driver who is at fault in the accident. Why would I use a credit hire company? What do I need to be aware of if I use a credit hire company? How do I find out about credit hire companies? Paying excess for an accident that isn’t your fault Reasons to use a credit repair service rather than claim on your own insurance! Reason why not claim on your own insurance! Reasons why NOT to use the at-fault (third party) insurer to fix your vehicle! Motofix Accident Repair Centres 1 Albany Court, Albany Business Park, Camberley, Surrey GU16 7QR Telephone 0344 245 2222 Fax 01276 683057 Email info@motofix-arc.co.uk Company Number 03687078 Policy Centre Click here © Motofix 2020