Home Property Occupation About Us Careers Contact Us Your Account Frequently Asked Questions - Your Meter Search Site: Incident Incident Domestic Paying Your Bill Our Charges Moving House Your Water Meter Our Services Standards of Service Accreditations Individual Needs Help With High Bills Create Online Account Water Quality Bacteria in Water Biofilms, Moulds & Stains Discoloured Water Hard Water Tastes and Odours Business Paying Your Bill Our Charges Moving Premises Your Meter Reading Our Services Standards of Service Accreditations Environment Our Environment Policy Using Water at Home Using Water at Work Leaks and Frost Disposing of Waste Water Audit at Home Useful Documents Useful Documents Privacy Policy Inset Notices Industry Links Ofwat Drinking Water Inspectorate Environment Agency CCWater Defra Frequently Asked Questions Moving House Leakages Payments Your Meter Your Charges Customer Care Surface Water Rebates What is a water meter? A water meter measures and records the volume of water that passes through it on the way into a customer's property. They measure water in cubic metres - one cubic meter is equal to 1,000 litres. Where can I find my meter? In accordance with government regulations there are three possible locations for a meter: External at our stopcock just outside the boundary of your property External inside the boundary of your property, either in your garden or on the outside wall of your property Internal in your property Our preferred meter location is external either at our stopcock or inside the boundary of your property What if I can't find my meter? If you can't find your meter, ring us on 02920 028 711 and we'll help you to locate it. The position of your meter has no bearing on the ownership of the pipe - you are responsible for the service pipe running to the property boundary, regardless of where your meter is. How do I read my meter? The black digits on your meter represent the number of whole cubic metres used and the red digit records tenths of a cubic metre. We charge on every whole cubic metre used, so you only need to read the black numbers from the meter dial. Make a note of these and ring us on 02920 028 711 if your estimated bill does not reflect your usage. However, only attempt to read your meter if it is safe to do so. Who owns the meter? The meter is the property of Independent Water Networks Limited. We are responsible for maintaining and reading the meter. div_break Sitemap Twitter 'Independent Water Networks Limited' © 2015. All rights reserved. Company Number 05776438. Energy House, Woolpit Business Park, Woolpit, Bury St. Edmunds, Suffolk, IP30 9UP.