APQC Logo Register Sign in Search Icon TOOLS GEAR ICON Menu Breadcrumb HOME Productivity Reimagined Often, in response to crises, organizations adopt an efficiency mindset and try to do the same work with less. History shows us that the urgency to reduce costs when in survival mode, frequently results in deep cuts to headcount with little attention paid to workflows or processes. These approaches are not sustainable long term and post crisis. Only so much can be cut before it starts harming the ability to function. This is a productivity issue, not an efficiency issue. Organizations must embrace and reimagine tried-and-true process approaches to increase productivity, and thus develop agility, resilience, and sustainability. The resources below will provide best practice and case examples to help with real-world application and results. Six Keys to Organizational Resiliency In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. As part of APQC’s 2020 PPM Online Summit, APQC principal research leads Holly Lyke-Ho-Gland and Lauren Trees described six core capabilities necessary to enable organizational resiliency. View Now Areas of Interest Building Organizational Resilience Post-Pandemic Priorities Managing Remote and Hybrid Teams Collaborating Virtually Innovation and Transformation Building Organizational Resilience MEMBERS ONLY Lock Risk Management: A Core Capability for Organizational Resilience In this article, you will learn about risk management: why it matters, the factors that prevent and enable it, and how organizations successfully lead and leverage it. View Now MEMBERS ONLY Lock What Is a Learning Organization? Drawing on expertise from scholars and practitioners, this article introduces the concept of the learning organization by giving an overview of the benefits of being a learning organization, what it means to be a learning organization and how to assess and improve learning organization capability. View Now MEMBERS ONLY Lock Communications: A Core Capability for Organizational Resilience In this article, you will learn about communication: why it matters, the factors that prevent and enable it, and how organizations successfully lead and leverage this capability. View Now Building a Future Ready Workforce: The Value of AI-Driven Skills Profiles This podcast focuses on one of the top challenges that organizations face today—ensuring they have the talent needed to deliver on business objectives in a fast-changing competitive environment. Listen Now MEMBERS ONLY Lock Change Management: A Core Capability for Organizational Resilience In this article, you will learn about change management: why it matters, the factors that prevent and enable it, and how organizations successfully lead and leverage it. View Now MEMBERS ONLY Lock Picking the Right Measures Best-practice organizations know that choosing the right measures are critical step in generating meaningful insights and reports. A well-balanced set of measures provide actionable insights into an organization’s performance, help identify current challenges and opportunities, and align with the organization’s culture and strategic goals. View Now MEMBERS ONLY Lock Innovation: A Core Capability for Organizational Resilience In this article, you will learn about innovation: why it matters, the factors that enable and prevent it, and how organizations successfully cultivate and leverage it. View Now Evolving Practices in Enterprise Risk Management: Survey Report In the fall of 2020 through spring of 2021, APQC partnered with Paul Walker, Ph.D., Schiro/Zurich Chair in Enterprise Risk Management at St. John’s University, as the subject matter expert leading this research project to understand current practices and tools for enterprise risk management (ERM) at organizations and how these practices are evolving in light of the pandemic. View Now MEMBERS ONLY Lock Flexibility: A Core Capability for Organizational Resilience In this article, you will learn about organizational flexibility: why it matters, the factors that enable and prevent it, and how organizations successfully cultivate and leverage it. View Now Aligning Strategy and Productivity Through Better Measures In this article you will find an easy to follow approach, full of activities to help get you on your way to picking measures that matter. Measures to inspire your team, drive performance, improve productivity and make a positive contribution to your organizational strategy. View Now Organizations might not have a standard methodology, dedicated change team, or communication strategy. They may even lack a single person who has ever heard the term “change management.” Still, change happens, and change gets managed. The problem is that without forethought and structure, change management is usually reactive, incomplete, and ineffective Post-Pandemic Priorities Strategic Workforce Planning: Survey Report In the fourth quarter of 2020, APQC conducted a survey on workforce planning. This report summarizes and provides insights on the survey findings. Organizations can use this information to benchmark and improve their workforce planning processes. View Now MEMBERS ONLY Lock Talent Optimization Practices Report: Cross-Industry This report provides a cross-industry perspective into talent optimization practices, including: talent strategy, talent supply chains, and buying versus building talent. View Now MEMBERS ONLY Lock Automation and AI Are Changing the Knowledge Management Game In this article, you will learn about the impact of automation and AI on today’s KM programs. The article draws on case examples from organizations recognized by APQC’s Excellence in Knowledge Management program. View Now 2021 Process and Performance Management Priorities and Challenges Survey Report This report explores trends in process and performance management work and reveals the top five priorities and challenges in process management, organizational performance management, and more. It also explores current practices and needs in corporate culture and sustainability. View Now 2021 Supply Chain Challenges and Priorities: Survey Report In this survey report, learn the results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas of focus for 2021 supply chain management practitioners, as well as trends and changes coming in the next three years. View Now MEMBERS ONLY Lock When and How To Integrate Process, Knowledge, and Data Management APQC conducted a roundtable discussion to further explore the benefits, tactics, and challenges of integrating process, knowledge, and data management. Participants shared examples of where they see integration occurring, common pain points and challenges for bringing the three areas together, and enablers that help drive integration. View Now In just the past few years, machine learning and AI applications have matured significantly. Open source and off-the-shelf options are increasingly available and affordable. The most cutting-edge capabilities are not yet built into foundational KM platforms (or at least, not yet delivering great results in those platforms), but we’re not too far away. Managing Remote and Hybrid Teams Virtual Work Trends in the Finance Function The COVID-19 pandemic forced most organizations to transition to remote work in 2020. Although this transition was abrupt, its impact will likely endure. This infographic reviews the virtual work trends of the finance function. View Now How Lincoln Financial Grew Engagement in a Pandemic During the COVID-19 pandemic, 99 percent of Lincoln Financial Group employees shifted to working from home. To sustain its mission, the organization implemented an enhanced employee listening strategy that communicates back to employees and makes meaningful improvements based on employee feedback. View Now Pros and Cons of Monitoring Employees In this infographic, get an overview of the potential benefits and known risks associated with electronically monitoring employee performance. Learn key practices to use when choosing to monitor employees and find out about alternative approaches. View Now How Not to Be A Micromanager Learn the signs of micromanagement and undermanagement. Find out how each affects employee performance and learn about a better approach to managing employees. View Now How Virtual Work Impacts Finance Function Productivity & Performance Remote and hybrid virtual work offers clear benefits in terms of reducing overhead costs and improving employees’ work/life balance. This infographic reviews the impact of virtual work on finance function productivity and performance. View Now Finance 2021: Finance Function Trends, Priorities, and Challenges The findings from this year’s survey illustrate the impacts of the pandemic as well as the countless ways in which finance had to adjust its processes, practices, and work environments in response. This white paper provides a summary of APQC’s findings from the survey. View Now Instead of arming managers with more data, offer them actionable training on effective management of knowledge workers and virtual teams. Collaborating Virtually Encouraging Collaboration in the New Reality Much of the tragedy and disruption of 2020 was caused not by the virus itself, but by people who were unwilling or unable to work together. Dr. Harlene Anderson and Dr. Carla O’Dell recommend using this moment as a time to pause, reflect, and learn. In a discussion with Mercy Harper, they shared tactical steps for encouraging collaboration in a post-COVID world. View Now What Supply Chain Leaders Need to Know About Virtual Collaboration In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and sustainable virtual collaboration in 2021. View Now MEMBERS ONLY Lock Gender Gaps in the Digital Workplace This report provides insight into how men and women perceive virtual collaboration differently, including the tools they consider critical to communication and the perceived benefits and challenges of working virtually. View Now Take Virtual Collaboration to the Next Level In this webinar, APQC Principal Research Lead Lauren Trees reveals the biggest pain points around virtual collaboration along with practical recommendations to make the digital workplace less frustrating and more productive for everyone. Watch Now Virtual Collaboration: Rules of the Road This report provides insight into virtual collaboration trends and sentiment, including the biggest benefits and challenges employees are experiencing. View Now MEMBERS ONLY Lock KM for a More Virtual Workforce This article summarizes a brainstorming discussion session that occurred as part of APQC’s 2020 KM Conversations webinar series. The discussion focused on KM’s role in virtual work, recommended collaboration tools, virtual KM engagement, and how communities of practice have fared during the pandemic. View Now Ideas and Insights from a Year of Virtual Meetings with Miriam Brosseau and Carla O’Dell In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to make virtual meetings more effective and engaging. Listn Now In reviewing 2020 trends, it’s clear that the biggest needs and challenges center on more complex and intense forms of collaboration. While many of us have never been great at this kind of collaboration, the COVID-19 environment made it even harder and taught us some bad habits that we will need to unlearn. Innovation and Transformation 5 Steps to Spark Innovation from Crisis In conjunction with APQC, author and Innosight senior partner Scott Anthony has shared strategies for surviving and thriving during times of change. This infographic outlines five steps to encourage innovation in the midst of disruption. View Now MEMBERS ONLY Lock Upping Your Change Engagement Game This report examines the change management sub-topic—engagement—and explores the maturity model for engagement and its components—communication, training, and monitoring. View Now MEMBERS ONLY Lock Leading Effective Change: The Roles of Leaders in Change Management This report examines the change management sub-topic—leadership—and explores the maturity model for leadership and its components: sponsorship and role and driving effective leadership. View Now Process Mining 101: Bridging Data and Process for Real-World Insights In this whitepaper, you will learn the basics of process mining so you can evaluate the applicability of this approach for your own organization. View Now MEMBERS ONLY Lock Make Digital a Capability, Not a Project: Overcoming the Challenges of Framing Digital Transformation In this article, you will learn about four challenges organizations face in framing digital transformation and how to overcome them with best practices and examples from leading organizations. View Now Engagement is a critical success factor for all change-related initiatives. If employees aren’t engaged, the change effort will encounter roadblocks and resistance at every turn. Given the complexity, intensity, and frequency of change in today’s organizations, leaders can’t afford to ignore engagement. And a “check-the-box” engagement approach won’t be sufficient: icon-check-star Membership matters APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement. Want to take the next step? Learn more about our membership icon--arrow--right Already have an account? Sign in. APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). 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