ABOUT CONTACT US (800) 272-7764 GET A QUOTE MACHINES CONSUMABLES ENGINEERING APPLICATIONS SERVICES TECHNICAL SUPPORT BLOG SERVICE WITH A SMILE PERSONIFIED. Meet Julie. Julie makes everyone feel like their call is her number one priority. From general questions about product and service offerings to specific technical issues, she’s eager to help find solutions that optimize and accelerate your production. Julie says, “I love being there for our customers and making sure they’re connected to the people and resources they need as quickly as possible.” Julie, Customer Service Manager Whether you’re a new customer buying a starter model standard machine or an old, experienced customer using multicolor servo printers, our team is with you to ensure your success. CUSTOMER SERVICE TROUBLESHOOTING ART REQUIREMENTS VIDEO LIBRARY LITERATURE LIBRARY Art Requirements Home » Technical Support » Art Requirements Preparing Your Artwork Fonts: A common problem in transferring artwork files is that the fonts used may be special fonts on the customer’s computer. When placing type in the artwork there is a link created to the font on the system. When the file is opened on another computer that does not have the font, the program opening the file will display an error and substitute it’s own font for the original. To avoid this problem please include any and all True Type Fonts that you used to create your artwork or convert your fonts to outlines or curves if your program allows it. Placed Images: Include all placed images when sending your artwork. CAD Images: Engineering drawings can occasionally be used as the beginnings of usable artwork. However, due to the differences between CAD and illustration programs a drawing created via CAD software can hardly ever be directly imported and used as the actual artwork to be output to film. Therefore, engineering drawings sent as artwork should be as simple as possible with the required dimensions and positioning adequately labeled. It is also a good idea to fax a copy of the file as well in case the CAD file is completely unusable. Submitting Your Artwork: Sending Film: Films sent should be at actual-size with the emulsion side facing down while you look at the image as it is to appear for printing. Please call to discuss before sending films for multi-color or process-color work. Sending Digital Media: We use both PC and Mac platforms. Customers should send art in lossless vector formats such as .ai, .pdf, or .eps. Please note: CAD files (.dxf or .dwg) are NOT considered artwork files. They can be used as guidelines only. Most industry standard graphics applications allow exporting of files to one of the above formats. Please contact us to inquire about additional supported file formats. The following formats are listed in order of preference: Adobe Illustrator (.ai, .eps, .pdf) Adobe Photoshop (.psd, .eps, .tif, .bmp) InDesign (.indd) Corel Draw Get additional support from our professionals CONTACT US ALSO OF INTEREST MSA RESPONDS TO THE COVID-19 PANDEMICINK ADDITIVES| ENGINEERED PRINTING SOLUTIONS .st1{fill:#010101}.st2{fill:#fff} START A CONVERSATION COMPANY INFO About Us Careers Virtual Booth Color Chart MSDS Sheets Privacy Policy PERSPECTIVES Latest News Case Studies White Papers CONTACT US Sales Engineers MAILING ADDRESS: 201 Tennis Way East Dorset, VT 05253 (800) 272-7764 Email Us! Engineered Printing Solutions is a Xaar company. SIGN UP FOR OUR NEWSLETTER! NAME * FIRST LAST COMPANY * EMAIL * SUBMIT © 2021 Engineered Printing Solutions. All Rights Reserved. Privacy & Cookies Policy