Accessibility Legal information Residents’ login to My SBHG Social Heart, Business Head, Local Impact Search Our Resident Portal is currently unavailable. We are working to get it back online as soon as possible. We apologise for any inconvenience caused during this time. News About us Repairs Customer handbook Health & safety Our Services Contact Us Now viewing: Home > About us > Legal information Legal information This section presents important legal information about Shepherd Bush Housing Association Limited and its subsidiaries and brands websites, your visit to the sites, and how we store and protect your data and personal information. Important legal notice These terms are posted here by Shepherd Bush Housing Association Limited ("Shepherd’s Bush’’, ‘’Shepherds Bush Housing Association Ltd’’, ‘’SBHA’’, SBHG, "we", "our" or "us"). This policy covers important legal information about your use of all services provided by Shepherds Bush Housing Association Limited, and its associated companies and sub-brands. These terms apply to the entire contents of our websites. Shepherds Bush Housing Association Limited is: A Company registered at Companies House (No IP16442R) A Community Benefit society registered as a Mutual Society with the Financial Conduct Authority (No 16442R) Registered for Regulated Debt Advice with the Financial Conduct Authority (No 811076) Registered with HMRC for VAT (No 626 8222 38) Registered as a Charity for tax purposes by the HMRC (reference XN 22513) Shepherds Bush Housing Association Limited and its associated companies are registered in England and have their Registered Office at Mulliner House, Flanders Rd, Chiswick, London, W4 1NN As well as Shepherds Bush Housing Limited we have a subsidiary company called SBH Developments Limited. It is registered at Companies’ House under Company Number 058643583 Be West is a brand name owned by Shepherds Bush Housing Association Limited. Electronic communication disclaimer Emails sent from us (including any attachments) may contain confidential information and are intended only for the individual(s) named. Distribution, use or reproduction without the sender's prior consent is strictly prohibited. Any views expressed in the message are those of the individual sender, except where the sender specifically states them to be the views of Shepherds Bush Hosing Limited. If you receive an email in error, please notify the sender immediately and permanently delete it. Liability claims by third-party solicitors If you are a third-party appointed solicitor and wish to present a claim against us for third-party personal injury or third-party property damage, please direct your query to: insurance@sbhg.co.uk Shepherds Bush Housing Association Limited Mulliner House Flanders Rd Chiswick London W4 1NN Using our websites You, the website visitor ("you" or "your") and your use of websites provided by us are subject to these terms, so please read them carefully. Your continued use of our websites indicates that you accept these terms in full. Registering online You’ll be able to access most areas of our websites without registering any of your details with us. However, to receive certain services or to enable you to fully interact with our websites you may be required to register certain information with us. In addition, some areas of these websites may only be accessible to you if you are a registered customer ("tenant", "landlord", "home owner"). If you do register to use certain services, you will make us aware of your identity and your activities on our websites and information about your computer may be linked on our systems to you. We will use the information you supply to us to provide services to you that you are requesting. We also use anonymous information about our customers to identify which services we need to provide. Where information is mandatory - e.g. necessary for us to provide you a service, or to comply with a legal obligation - we will tell you that this is the case. Where we are relying on your consent, we will tell you that the information is optional, and give you the opportunity to change your mind later. You agree to provide us with accurate information when registering. You also agree to notify us of any changes to that information, to make sure that it remains accurate always. We reserve the right to refuse you access to our websites if any information provided by you proves to be inaccurate. Passwords Certain parts of our websites may only be accessed using a password. We may agree to issue you with one or allow you to create one; however, we are under no obligation to do so and reserve the right to refuse you login details without reason. You are responsible for maintaining the confidentiality of your password and login details, and you agree not to transfer your use of any password to any other person. We will never send emails asking you for your password. If you do receive such an email or are asked for your password by anyone claiming to represent us please contact us. Links to and from other websites Links to third party websites on our websites are provided solely for your convenience. If you decide to use these links, you leave these websites. We have not reviewed any of these third-party websites and we do not control and are not responsible for these websites or their content. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this website, you do so entirely at your own risk. If you would like to link to our websites, you may only do so, unless otherwise agreed with us in writing, on the basis that you link to, but do not replicate, the home pages of our websites, and subject to the following conditions: You do not remove, distort or otherwise alter the size or appearance of the marks or any other trademarks appearing on our websites. You do not create a frame or any other browser or border environment around this website. You do not in any way imply that we are endorsing any products or services. You do not misrepresent your relationship with us nor present any other false information about us. You do not otherwise use any of the marks or any other intellectual property displayed on this website without express written permission from us. You do not link from a website that is not owned by you unless you have the written permission/authority of the owner of that website to do so. Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. Website access and availability This and other of our branded websites are intended for use in the United Kingdom only and we do not claim that these websites or any part of them are appropriate for use outside of the United Kingdom. By accessing any part of our websites, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, then you must leave the websites immediately. In general, you can visit our websites anonymously without giving us any information. If you visit our websites anonymously, please bear in mind that we may still: Record the areas of the websites which you visit; and Collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc.). We collect this information for security purposes and to measure what services are being used by our website visitors. We try to keep our websites available 24 hours a day: however, we will not be liable if for any reason our websites are unavailable at any time or for any period. Comments You may be able to post comments on some of our platforms. In these cases, comments are welcomed, but may be moderated before being posted publicly. We ask you to follow these guidelines: You are welcome to leave comments and join in or start a debate. Comments must be on topic and constructive. Comments must not be abusive or contain offensive language. Comments must not harass others or encourage others to do so. Comments must not contain inappropriate content. Comments must not be posted repeatedly to disrupt a thread. Comments must not promote a product or service. We reserve the right to remove any comments. Job applicants In completing an application form or submitting your Curriculum Vitae ("CV") to us by email, you will be providing us with personal information about yourself. We will use your personal information only for assessing your suitability for employment by us and in any subsequent interviewing process. Copies of the information you submit, and any further correspondence will be retained in order to progress your job application and as a record of our employment and fair access processes. Within the job application you are giving us explicit consent to use your special categories of personal data which we collect about you. Third party access When you apply for a job with us the application will be processed centrally and by the relevant officer who will manage the recruitment. Private use and non-commercial use When visiting this website, you are welcome to print hard copies of the material found on it for non-commercial teaching and educational purposes, and for your own lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is not allowed. We allow you to access this website on the condition that you do not reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of any material located on this website, or use it for commercial purposes, without our prior written consent. Any use of material found on this website other than in accordance with these terms is not allowed and will be in breach of these terms. If you are in breach of these terms, then your permission to use this website will automatically terminate and you must immediately leave this website and destroy any downloaded or printed extracts from this website. All rights not expressly granted in these terms are reserved to us. Disclaimers Incorrect information While we try to make sure that the information on our websites and other materials are correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on our websites, or to any products, services or any prices displayed, at any time and without notice. The material on our websites may be out of date, and we make no commitment to update such material. The material contained on our websites are provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with our websites on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these terms, might have effect in relation to these websites. Limitation of liability Shepherds Bush Housing Association Limited, our associated companies and any other party (whether or not involved in creating, producing, maintaining or delivering our websites) and any of its officers, directors, employees, or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with our services or websites in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to these websites or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing these websites or your downloading of any material from these websites or any websites linked to our websites. In so far as we can do so we exclude liability for any and all direct, indirect or consequential loss or damages that result from your use of these websites. If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. Nothing in these terms shall exclude or limit our liability for: death or personal injury caused by our negligence fraud misrepresentation as to a fundamental materiality liability which cannot be excluded or limited under applicable law. Privacy and Data Protection We comply fully with the requirements of the Data Protection Act and the General Data Protection Regulations (GDPR). Please read our privacy policy. Other general terms These terms constitute the whole agreement and understanding between Shepherd Bush Housing Association Limited and our associated Companies’ and brands and you in relation to your use of our websites and they supersede any previous written or oral agreements made between you and us with respect to this website. We may assign, transfer or otherwise sub-contract any of our obligations, benefits or rights under these terms to any third party but you may not. Any person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. If any provision of these terms is found by a court to be invalid, you agree that such provision shall be deemed substituted by an alternative provision to give effect to the original intentions of Notting Hill Genesis and you and the remaining provisions shall remain in full force and effect. Updates to these terms We may revise these terms at any time by updating them and re-posting them here. You should check to see if these terms have been revised from time to time because they are binding on you in their current form and in any revised form once posted here. Other terms relating to the use of specific parts of this website may be posted at other locations ("specific terms"). If there is any conflict between specific terms and these more general terms, then the specific terms will take precedence over these terms Published at: 08:00 18/01/2021 Back to top of page Print this page Email this page Cookies Sitemap About us Our history Governance and Board Strategies, plans & reports Policies and Strategies Jobs Follow us on... Shepherds Bush Housing Group © 2021 Powered by VerseOne Group Ltd We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that you're OK to continue.