.fa-secondary{opacity:.4} Home > Refund & Cancellation Policy Refund Policy If you make an amendment to your policy where your insurer grants a refund, you will be entitled to the full amount being offered as we do not charge a fee for making adjustments to your policy, we will inform you of the amount due once confirmed by your insurance company. You may have the right to cancel the policy within 14 days. Any refund will be subject to reasonable deductions from the insurer for your time on cover and also our service charge, which is non refundable. Please note that a full refund of the insurer’s premium including Insurance Premium Tax will be available if you cancel the insurance prior to the policy start date however our service charge is non-refundable. If you decide to cancel after the 14 days and before the end of the contract length you will be charged a £30.00 cancellation fee prior to the policy being cancelled. A guide to the cancellation charges applied by your insurers will be detailed in your policy wording. Please note that all refunds will be processed to your credit/debit card or original method of payment once The Insurance Octopus has received the funds from your insurance company. If you wish to cancel your policy you will need to contact our Customer Services team by phone on 0161 968 2030 or by email to customerservices@insuranceoctopus.co.uk The Insurance Octopus is a trading name of TBO Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 498555. You may check this on the financial services register by visiting the FCA’s website, https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Registered address: No. 1 Dovecote, Old Hall Road, Cheshire, Sale, M33 2GS. Company # 06489013 / VAT # 915419524. Business Insurance Shop Insurance Directors and Officers Insurance Office Insurance Pub Insurance Internet Traders Insurance Landlord Insurance Tradesman Insurance Surgery & Clinics Insurance Takeaway Shop Insurance Professional Indemnity Insurance Hospitality Insurance Commercial Property Insurance Hair & Beauty Insurance Teachers & Tutors Insurance Our Company About Business Insurance Blog Customer Reviews Careers Information Insurance Know How Making a Claim Get in touch Request a Callback Renewal Reminder Privacy Terms of Business Terms & Conditions Complaints Procedure Refund & Cancellation Policy Privacy Policy Get a Quote We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkPrivacy policy