MySaga Menu WHAT TO DO IN AN EMERGENCY An emergency abroad can be easier to deal with if you know what to do, who to contact and who can help. Get a quote Retrieve a quote Contact us Travel Insurance Single trip Annual trip Medical conditions Existing customers Making a claim Plan your holiday Why choose Saga FAQs What to do in an emergency If you are covered by Saga Travel Insurance, our Travel Assistance service can help you in an emergency and provide 24-hour worldwide support. In addition you can also receive help from the British Consulate. How can Saga help? All Saga Travel Insurance policy holders are able to use our Travel Assistance service which provides advice and guidance on: How to replace lost or stolen passports, driving licences, air tickets, or other travel documents How to trace your luggage if it is lost or delayed Why, how, where and when you should contact local embassies or consulates How to transfer money from home if you need it. In addition, Saga Travel Assistance provides: Advice and guidance to you and your relatives, friends or employers if you are unfortunate enough to go into hospital A ‘phone home’ service if there is an emergency A translation and interpretation service if you need it. If you need to claim on your Saga Travel Insurance, please visit our how to make a claim page. How can the British Consulate help? Consuls are there to protect the interests of their nationals whilst abroad and can: Issue emergency passports Contact relatives/friends to arrange help with money/tickets Put you in touch with lawyers, interpreters and doctors Help if you are in hospital or become a victim of crime Make special arrangements in the event of a natural disaster, civil unrest or terrorism. They cannot pay hotel, legal, medical or other bills or obtain accommodation for you. You can find detailed information about Britain’s varied consular services, split by country, on the UK Government embassy page. Contact us We'd love to hear from you Log in to MySaga Products Car insurance Home insurance Travel insurance Health insurance Motorhome insurance Landlord insurance Caravan insurance Pet insurance Contact Us Careers Site Map Cookie Policy Corporate Privacy Policy Terms and Conditions Modern Slavery Statement Gender Pay Report Making a complaint © Saga 2021 Registered Office: Enbrook Park, Folkestone, Kent, CT20 3SE. FEEDBACK How do you like your cookies? We use cookies to ensure you get the best experience on our site, they help us understand how you use the site and tailor the content you see. Our Cookie Policy tells you all about them and you can review your options at any timeCookie Policy Accept All Cookies Customise Settings