LOG IN FOR INDIVIDUALS FOR BUSINESS CLAIM CENTER PREPARE & PREVENT ABOUT TRAVELERS Home About Travelers COVID-19: Coronavirus Update COVID-19: Information and Resources COVID-19 Frequently Asked Questions We are actively monitoring developments related to COVID-19 and adapting our practices to support the needs of our customers, agents, brokers, employees and communities. We have robust business resiliency plans in place to ensure exceptional, uninterrupted service, while maintaining the safety of everyone involved. Below are answers to some of the common questions we’ve been hearing. If you need additional assistance, please do not hesitate to contact us. Billing Q: Will my Travelers bill and payment be affected by the delays that the United States Postal Service is experiencing due to COVID-19? Q: ﻿What type of billing relief did you offer customers? Q: What if I am still experiencing financial difficulty due to COVID-19 and need additional assistance? Q: What if I recently received a nonpayment cancellation notice? Claim Q: How should I file a claim during this time? Q: How is Travelers handling the inspection of properties and vehicles? Business Insurance Q: How are you helping your business customers? Q: What happens if an employee gets exposed to COVID-19 at work? Should we submit a workers compensation claim? Q: Are you offering telemedicine services for injured workers who would rather not travel to their medical appointments? Q: My employees are now working remotely – do I need to change my policies? Q: How are you conducting premiums audits during COVID-19? Q: How does the Families First Coronavirus Response Act impact employers? Personal Insurance Auto Q: Do I still need my auto insurance if I am no longer driving or commuting? Q: Now that I am driving less, will it impact what I currently pay for my auto insurance? Q: With many colleges closed, my child is now home – should I remove the “away at school” discount or notify you that my child is home? Home Q: Do I need to change my homeowners policy now that I am working from home? Q: Is Travelers conducting on-site property inspections for new policies and renewals? Q: If I decline an inspection, will I still have to get one in the future? Q: Will Travelers cancel my policy if I decline an inspection? Wedding Q: Can I purchase wedding insurance at this time? Q: If I have wedding insurance through the Wedding Protector Plan from Travelers, am I covered for COVID-19-related postponement or cancellation? More Information Updated Claims Processes Virtual Premium Audits Business Interruption Information Business Resiliency at Travelers MyTravelers.com Articles and Resources Tips for Managing Risks Related to a Remote Workforce Construction Site Safety During Shutdown Cybersecurity Tips for Working Remotely How to Take Your Small Business Virtual How to Set Up Your Home Office See All COVID-19 Articles Stay Informed U.S. Centers for Disease Control and Prevention CDC Resources for Businesses World Health Organization U.S. Occupational Safety and Health Administration U.S. Small Business Administration U.S. Chamber of Commerce National Council on Compensation Insurance State Guide on COVID-19 Presumptions ScienceAdvances Measures Mask Efficacy Travelers and The Travelers Umbrella are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries. © 2021 The Travelers Indemnity Company. All rights reserved. Travelers on Facebook Travelers on YouTube Travelers on Twitter Travelers on LinkedIn Travelers on Instagram PRODUCTS & SERVICES For Individuals For Businesses Claim Services Prepare & Prevent OUR COMPANY About Travelers Careers Investors Sustainability CONNECT Customer Support MyTravelers® For Agents Find an Agent LEGAL & COMPLIANCE Terms of Service Privacy & Security Accessibility Producer Compensation Disclosure