Back You are here: Homepage FCA Information About Our Finance & Insurance Services Our Regulated Status: The following companies are authorised and regulated by the Financial Conduct Authority (FCA) with a Limited Permission for credit broking. These companies are registered on the Financial Services Register under the Firm Registration Numbers (FRN) stated below. Sytner Limited FRN 688902 Sytner Cars Limited FRN 688851 Cruickshank Motors Limited FRN 688895 Goodman Retail Limited FRN 677629 Graypaul Motors Limited FRN 688866 Guy Salmon Limited FRN 677636 R Stratton & Co Limited FRN 677625 The above companies are Appointed Representatives of Sytner Group Limited, which is authorised and regulated by the FCA for Insurance Mediation and Distribution activities, under FRN 310540. You can check the above information on the FCA Register by visiting the FCA's website at https://register.fca.org.uk or by contacting the FCA contact centre on 0800 111678 (freephone) or 0300 500 8082. The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. All finance and insurance products are optional. Insurance Products: We offer the following insurance products from sole providers. We do not provide a whole of the market analysis for any of these products. We operate on a non-advised sale basis, therefore, no advice or recommendation will be provided on the insurance products listed below. The insurance products available are:- - Guaranteed Asset Protection (GAP Insurance) - Provided by AXA France IARD SA - Manufacturer Extended Warranty - *See Note - Short Term/Annual Motor Insurance - *See Note *Not all of the manufacturer partners we work with provide these insurances. Details of insurance providers are available upon request. With regards to GAP Insurance and Manufacturer Extended Warranty (where available), we will complete an insurance suitability assessment on the basis of information provided by you (the customer). This is referred to as the statement of demands and needs and is designed to help you make an informed decision about the insurance. We may receive commission from the Insurer which is a percentage of the total premium paid. With regards to Motor Insurance (where available), we will introduce you to the provider only. You should discuss your needs and eligibility for this product directly with them. We do not receive any commission for the initial introduction. In the event you purchase an annual policy direct from the Insurer, they may pay us a commission (either a flat fee or a percentage of the annual insurance premium). Finance Products We are a credit broker and not a lender. To assist you with your vehicle purchase, we can introduce you to two 'prime' lenders (and their finance products), both of whom we have a pre-existing relationship with (we do not source the whole market). In the event both lenders choose not to provide credit, we can refer you to a broker to attempt to source credit for you. Note however, the available terms from this broker may well be inferior to the two lenders we initially introduced you to. We act as an agent on the lenders behalf when making this introduction. We are not an independent financial advisor and therefore, no advice or recommendation will be made. You must decide whether the finance product you choose is right for you. We do not charge you a fee for this introduction but we will receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. For your reassurance, the amount of commission we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement. The lender will always set this.= If you are an individual, sole trader or small partnership and we are arranging a credit agreement or a consumer hire agreement for you which is regulated under the Consumer Credit Act 1974, you have a right to ask us to disclose the income that we will receive for arranging finance for you. By providing us with your personal credit details, you will be giving us authority to submit a credit application on your behalf to our credit providers, each of which may record a search on your credit file. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful. We will use a maximum of 4 credit providers and therefore, no more than 4 credit searches will be registered. Fees We do not charge you a fee for any of the financial services we offer. Contact Details / Complaints If you wish to contact us or register a complaint, please contact us: in writing: Customer Service Manager, Sytner Group Limited, 2 Penman Way, Leicester, LE19 1ST. by phone: 0116 282 1000 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. Their website details are: www.financial-ombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply. Financial Services Compensation Scheme (FSCS) - Insurance Products We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS. Please note - finance products are not covered by this scheme. JOIN THE CONVERSATION SYTNER GROUP Vehicle Search Finance Customer Service Sell your Car Service & MOT Bodyshop & Repairs COMPANY Our Locations About Us News Careers U.S Dealerships OUR BRANDS ALPINA AMG Aston Martin Audi Bentley BMW Bugatti Ferrari Jaguar Lamborghini Land Rover Maserati McLaren Mercedes-Benz MINI Porsche Rolls-Royce SEAT ŠKODA smart Volkswagen Volvo Sytner Select CarShop OUR LOCATION Reg. Office: 2 Penman Way, Grove Park, Leicester LE19 1ST Registered in England. Company Reg. No. 2883766 FCA Reg. No 310540 | VAT Reg. No GB 610 6250 86 DISCLOSURE Sytner Group Limited is authorised and regulated by the FCA for Insurance and Mediation Activities, under FRN 310540. Privacy Policy Data Preferences FCA Status & Commission Disclosure Terms & Conditions Policies & Statements Site Map change cookie settings We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Cookie Policy Cookie Settings Accept Cookies