Home News Insights Insights RIELLO PARTICIPATES IN THE GOTHEM PROJECT THERMOTECHNICAL MEETINGS 2021 INSTALLERS MEETINGS 2021 ANOTHER FREEZING SHOWER? TIME TO CHANGE THE BOILER! DISCOVER ALL THE BENEFITS SUPERBONUS 110% THE 5 GOLDEN RULES FOR A SAFE INTERVENTION WITH RIELLO I STAY AT HOME, RIELLO IS ALWAYS THERE THERMOTECHNICAL MEETINGS 2019 ELECTRONIC INVOICING RIELLO INFORMS YOU. EDITION SEPTEMBER 2018 FAQ Who should I contact to purchase a Riello product ? Rely on our local agency who will be able to help you in choosing the product according to your needs and will provide you with all the necessary support. Who do I contact to do the product functionality check ? Contact the Riello Authorized Technical Service closest to you to request a functional check and activation of the warranty. Verification of functionality is free and must be requested after installation for products such as boilers, burners, heat pumps. For all Products such as, by way of example, air conditioners or water heaters, the Conventional Warranty is effective from the date of purchase of the Product / System and it is necessary to keep the invoice and / or receipt or other suitable document, issued at the time of purchase of the Product. / Implant. How long does the conventional warranty last ? 2 years if the user is a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. 1 year if the user is a natural or legal person acting in the context of his business. Who should I contact during the warranty period? It is necessary to contact the Authorized Technical Service which has carried out the verification of the functionality of the product and the validation of the guarantee certificate. Who issues the plant booklet? The system booklet is issued by the installer who installed the product. If necessary, if the installer has not done so, the first flue gas analysis can be requested from the Authorized Technical Service during the product functionality check with the release of the system booklet. It should be noted that this intervention, if carried out by the Authorized Technical Service, is subject to a fee. Riello Relaxation Extension Formulas : activation methods To activate the Relax Formulas it is necessary to perform the following operations: have the functionality checked by an Authorized Riello Technical Service for sign a Riello Maintenance Plan equal to the duration of the extension envisaged in combination. Relax Gold o Relax Platinum Caldaie versare la quota di adesione al servizio tramite bollettino postale o attraverso bonifico bancario (ove previsto) entro 30 giorni dalla verifica di funzionalità Relax Air Condizionatori versare la quota di adesione al servizio tramite bollettino postale o attraverso bonifico bancario (ove previsto) entro 30 giorni dalla data di acquisto impianto/prodotto Che costi sono previsti in un intervento fuori garanzia o in caso di intervento non per guasto? Il Servizio Tecnico Autorizzato può richiedere il diritto di chiamata e la manodopera, che variano in base alla tipologia di intervento. Tali importi sono regolati dalla camera di commercio locale. Per i costi dei ricambi vale il listino Riello in vigore. Informativa Istituzionale Gentile Cliente, The Riello Group has always pursued the goal of offering quality, reliable, safe and technologically advanced products. We consider it appropriate to inform you that websites not authorized by Riello appear to offer products marked with our brands that may be obsolete or do not comply with current technical regulations. We inform you that in relation to these products it may be impossible for our assistance network to carry out the commissioning of the product and the activation of the conventional guarantee according to the official procedures. We therefore recommend that you purchase our products through official Riello channels . 29/11/2017 the × SEARCH FOR A SALES AGENCY SEARCH FOR HELP CENTER RIELLO CUSTOMER SERVICE DISCOUNT ON INVOICE 800.410.410 Riello Spa - Via Ing Pilade Riello, 7 37045 Legnago (VR) - Italy Verona Company Register Tax Code 02641790239 VAT number 02641790239 Share capital Euro 7,117,400 fully paid-up Single member company RIELLO SPA A CARRIER COMPANY - © 2021 CARRIER PRESS OFFICE PRIVACY POLICY COOKIE POLICY FOLLOW US ON: Cookie Preferences