Pay Bill Start/Stop Service Conservation Privacy Policy Last updated: Dec 15, 2020 Your privacy is important to us. This online privacy policy is your guide to how we handle information we may obtain from you or about you when you visit lvvwd.com, springspreserve.org, snwa.com, lvwash.org, vegasmuseums.org, wucaonline.org, lasvegasgmp.com, nvwarn.org, warmspringsnv.org, waterqualitysnwa.com, and our associated LVVWD and Springs Preserve mobile applications (the “Site”). If you have questions about our privacy practices on the Site, please contact us. Information Collected Automatically Like most websites, we automatically collect certain information during your visit to our Site. We currently use Google Analytics to perform web measurement and analytics. The information it collects may be used for things such as compiling statistics about our Site and measuring Site activity so that we may update the Site to better meet users' needs and interests. Get more information about how Google may use data it collects through the Site, or learn how to opt out of Google Analytics data collection. The Las Vegas Valley Water District mobile app collects analytics through the Microsoft Visual Studio App Center. Information that may be collected by automated means includes: Date and time you visited our Site Pages you visited while on our Site If you navigated to our Site by clicking a link and the location of that link The Internet Service Provider you used to connect to our Site The Internet Protocol address from which you accessed our Site The browser you used to visit our Site The operating system you used to visit our Site The type of handheld or mobile device you used to view our Site Location information Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, our Site is not designed to respond to “Do Not Track” signals received from browsers. Learn more about “Do Not Track” signals. Cookies We use "cookies" to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information. A cookie is a text file that is placed in your computer or device to store your preferences. Most web browsers automatically accept cookies, but you can change your browser setting to decline cookies, if you so choose. If you do decline cookies, you may not be able to sign in or use other interactive features on this Site. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Learn more about cookies. In addition, we may use automatically-collected information to track your activity over time and across websites, as well as across different devices you use to access the Internet. Pixel Tags and Retargeting We operate advertising and marketing campaigns in partnership with third-party vendors. As part of our campaigns, we place pixel tags on individual web pages within our Site to track interest in certain types of web content. These tags are used to obtain information about the computer being used to view Web pages, including the IP address, the user’s operating system, and browser type. Pixel tags provide us and our vendors with information about topics and activities of interest to Site visitors, and the digital advertisements or articles that referred visitors to our Site. This helps us determine the effectiveness of our marketing campaigns. Retargeting is a cookie-based technology that uses Javascript code to “follow” visitors when they leave our website. We may place pixel tags containing this code on individual web pages on the Site. This enables our third-party advertising partners to show you ads about our programs and activities, based on your interests, on other websites. Personal Information Collection and Use We may collect personal information from you when you voluntarily provide it on the Site while filling out a form, submitting a question or signing up for one of our programs or online services. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy. Some other ways in which you may submit information to us include: Online account management — If you choose to manage your Las Vegas Valley Water District account online, personal information (e.g., name, address, phone number, email address, account number, username, password, last four digits of your Social Security number, Driver's License or Identification Card number etc.) will be used to provide online account access as well as other services related to your account. Online account management for the Las Vegas Valley Water District is provided through Fiserv, Inc. View the Fiserv privacy policy . Online ticket purchases and donations — If you purchase Springs Preserve tickets or memberships, or make donations online, personal information (e.g., name, address, phone number, email address, username, password etc.) will be used to complete your transaction, process your membership, and for marketing communications. Our Springs Preserve tickets, donations, and memberships online sales system is Blackbaud Altru and Blackbaud Merchant Services. View the Blackbaud privacy policy . Digital plans and submittals — If you or your contractor, developer or engineering firm choose to manage water system plans through our Las Vegas Valley Water District and Southern Nevada Water Authority online portal personal information (e.g., name, organization, phone number, email address, username, password etc.) will be used to provide online access to the submittal, tracking, and review process. View terms of use for the Digital Plans and Inspections application. Bid opportunities — If you or your company choose to bid online for a Las Vegas Valley Water District, Southern Nevada Water Authority or Springs Preserve construction project or a goods or services contract, personal information (e.g., name, organization, phone number, email address, username, password etc.) will be stored in the Nevada eGov Marketplace database and accessed by authorized personnel for consideration in our bid selection process. View the Nevada eGov Marketplace privacy policy . Find your watering group — If you submit your address to find your watering group and select “Remember address,” that information will be stored via cookies to be used on related pages within our Site. Public records request — If you make a public records request, the personal information you provide (e.g., name, address, phone number, email address, etc.) will be used to provide requested materials and fulfill your request. Email/forms you send to us — If you send us an email or form (e.g. Water Waste Report, Vendor or Performer Interest Form, Venue Rental Request Form), you may be sending us personal information (e.g., name, address, phone number, email address, account number etc.). We may use this information to respond to the request or otherwise resolve the subject matter of your email or request. We also may send you marketing communications about our venues and event opportunities. Email newsletter subscription — If you sign up for our email newsletter or for email notifications, we save this information in a database. We use it for things such as to send you our electronic newsletter and email communications on other topics you may be interested in. You may opt-out of receiving email newsletters and email communications at any time. Text message reminders — If you sign up for our quarterly water group reminder service, your cell phone number will be saved in a database. We use the cell phone number you provide to send out the reminders. You may opt out of receiving text messages at any time. Springs Preserve volunteer application — Personal information you supply (e.g., name, address, phone number, and email address, etc.) to apply for a volunteer position at the Springs Preserve will be stored in a database and accessed by authorized personnel for consideration. Our online volunteer application process is hosted by a third-party service provider – Volgistics. View the Volgistics privacy policy . Online surveys and website usability studies — If you provide us information as part of an online survey or web usability study, we will use this information for things such as qualitative and quantitative research to help us improve our services, programs or website functionality. We may release a general summary of such research results to internal or external audiences. Jobs — Personal information you supply (e.g., name, address, phone number, email address, username, password etc.) in our online employment application process will be stored in a database and accessed by authorized personnel to consider you for employment. Our online employment application process is hosted by a third-party service provider – Workday. View the Workday privacy policy . Push notifications - If you opt in for push notifications through the LVVWD or Springs Preserve mobile applications (apps), you will receive mobile alerts and/or text messages regarding your water account, scheduled maintenance, possible water outages, and Springs Preserve events and activities, regardless of whether a user is actually within the app at the time or not. You may in most cases opt out of receiving push notifications by going to your device ‘Settings’ and clicking on ‘Notifications’ and then changing those settings for some or all of the apps on your device. Water waste - If you choose to report water waste and enable location services, information regarding your physical location may be gathered for accurate positioning purposes (e.g., Global Positioning Satellite (GPS) location data, latitude/longititude coordinates). We use Google Maps and Apple Maps to gather the needed positioning data. Some other types of uses for personal information provided to us include: Verify and/or authenticate a registered user’s identity; Personalize and improve your online experience; Provide you with offers tailored to your interests and past activities on the Site, including sponsored ads on other websites and social media channels such as Facebook and Twitter; Monitor and analyze trends, usage, and activities of visitors and users; Improve the Site, our marketing, and other products or services we may offer; Contact you regarding your use of the Site or, in our discretion, changes to our policies; Comply with applicable laws, regulations, or legal processes as well as industry standards and our internal policies; Prevent, investigate, identify, or take any other action with regard to any suspected or actual fraudulent or illegal activity or any activity that violates our terms of use; or For any other purpose, with your consent. We will store the information you share with us in a manner that complies with applicable data privacy laws. Our online credit card transactions are conducted using a third-party payment processor who is required to meet Payment Card Industry security standards. To review or request changes to any of the personal information you submit, contact us. How We May Share Your Information Although we will not sell your information, we may share the personal information we collect through our Site with our employees, agents, vendors, consultants, contractors, and other service providers and affiliated organizations that need the information to carry out work on our behalf. These third parties use the personal information to which they have access to fulfill the purposes for which we shared that information. We also may share your information: If we are required to do so by law, regulation, or legal process (such as in response to a subpoena or court order or similar government request for information); To respond to requests by government agencies, including law enforcement authorities; When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity; To enforce our policies, or to protect legal rights, property, or safety; With third parties, to investigate or address possible criminal or fraudulent activity; or In the event of a joint venture, partnership, or other collaboration with another organization. Please note that LVVWD, SNWA, and the Springs Preserve are public agencies subject to the Nevada Public Records Act and other applicable state or federal laws. Information submitted through this Site may be subject to disclosure if a public records request is made. We respond to requests within the parameters of those laws. Links to Third Party Sites This Site contains links to other websites. The linked sites are not under our control and we are not responsible for the privacy practices or content of any linked site or any link contained on a linked site. We are providing these links as a convenience and the inclusion of any link does not imply endorsement of that site. You should consult the privacy policy of any linked website you may visit. Social Networking Sites This Site may contain links to or integrations with social networking sites such as Facebook, Twitter, YouTube, etc., whose information and privacy practices may be different than ours. You should consult the other sites' privacy policies – we have no control over information that is submitted to, or collected by, these third parties. For information about how each social networking site handles your personal information, refer to their privacy policies and terms of use. Data Security We use appropriate administrative, physical and technical safeguards to protect the personal information you share with us. It is important that you protect your password and other personal information to prevent unauthorized individuals from using it online. Although we attempt to maintain the security of this Site and the information you provide to us, please be aware that no security system is completely impenetrable. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website). Content Accuracy We make every effort to provide the most timely, accurate information. However, technical difficulties or human error may occur. We caution you to check or verify facts you use to make decisions that affect public safety, personal finances or business finances. The information on this Site is not guaranteed to be correct or complete. You are responsible for any conclusions or actions you undertake as a result of the information on this Site. Children This Site is not intended for, nor targeted to, children under age 13, and we do not knowingly or intentionally collect information from children under age 13. If we learn that we have received information directly from a child who is under the age of age 13, we will delete the information in accordance with applicable law. Contests and Promotions We may occasionally sponsor contests or promotions on our Site. Participation is voluntary and no purchase is required. If you win a contest or promotion, personal information you provide (e.g., name, email address, demographic information, etc.) may be disclosed on a winners list as required by law. By entering, you consent to the use of your personal information by us for things such as prize fulfillment and/or for marketing. Additionally, by entering, you agree to all terms and conditions, which will be clearly outlined in the specific rules of each contest or promotion. Where a contest or promotion is not sponsored by us, the identity of the sponsor will be clearly disclosed in the specific rules of each contest or promotion. We encourage you to review the privacy policy of the sponsor before entering. Information for Users Outside the United States If you are visiting the Site from outside the United States, please be aware that information we collect will be transferred to and stored in the United States. By using the Site, you acknowledge and consent to the transfer and processing of your personal data in the United States as described in this policy, including the use of cookies and transfer of information to third parties. Please be aware that the data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence. Changes to This Policy We may change this privacy policy from time to time at our sole discretion. If we make changes, we will notify you by revising the date at the top of the policy. We encourage you to review this policy frequently to stay informed about our information practices. Contact us If you have questions regarding our privacy policy or other issues concerning our Site, please contact us: Mailing address Public Information Division 1001 S. Valley View Blvd. Las Vegas, NV 89153 Email us Subscribe to our newsletter! Sign Up A Not-For-Profit Water Utility Contact Us Privacy Policy Accessibility Policy Español Copyright © 2021 Las Vegas Valley Water District 1001 South Valley View Blvd. Las Vegas, Nevada 89153 702-870-2011 800-252-2011