MY STORE U Find my store MY ACCOUNT Log in or sign up Home CUSTOMER SERVICE YOUR APPLIANCE * IS BROKEN? Here are our tips: bring your receipt and your CARD U if you have one; check that your device is still under warranty (from 1 year to 2 years depending on the brand); Report your failure to the After-Sales Service directly online or by telephone. Your appliance purchased in a U Store is covered by a Parts and Labor warranty. This warranty lasts at least 1 year or 2 years from the date of purchase shown on the receipt, with some exceptions ( see the General Conditions of Warranties ). After the diagnosis carried out by our technical expert, you can: either make an appointment for an intervention at home (for large household appliances and large televisions); either send your device via a prepaid transport voucher; or drop the product to the nearest service; or drop off the product in any U Store (outside French overseas departments and territories) . TO CONTACT US BUY ONLINE U STORES PROMOTIONS U PRODUCTS AND SERVICES MY U CARD COOPERATIVE U U EMPLOYMENT La Coopérative U Enseigne and its partners use `` cookies '' (tracers) to personalize the site, perform audience measurements and carry out advertising actions. You can exercise your rights and in particular withdraw your consent at any time. For more information, you can consult the plotter management policy. Configure cookies. Accept allDeny all