HOME ABOUT US SOLUTIONS SERVICES CONTACTS Search Home » SOLUTIONS » CONTACT CENTER » SOCIAL CONNECTOR SOCIAL CONNECTOR The Social Connector enables to interact with costumers via social media channels. It guarantees update and profiles interaction notifications of different platforms, allowing to keep an eye on feedbacks of the virtual world. It will not be needed to open each single web page on desktop anymore, instead a single interface ensure the management of all integrated platforms. Features Integrazione con I principali canali social (Facebook, Whatsapp Business …) Risposta anonima dell’agente come azienda Unica piattaforma di interazione tra agente e clienti Advantages GO BACK TO CONTACT CENTER Software Link S.r.l. Via Borgazzi 87/A – 20900 Monza (MB) ParkO Operational Headquarter Viale Stucchi 66/26 – 20900 Monza (MB) Tel +39 039.2003334 – Fax +39 039.2140169 Email commerciale@swlink.it P.IVA 02822870164 – REA MB-1646511 Cert. UNI EN ISO 9001 2015 Privacy Policy & Cookie Policy - Privacy information © 2021 Software Link – Tutti i diritti riservati We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Accept Close GDPR Cookie Banner

HOME ABOUT US SOLUTIONS SERVICES CONTACTS Search Home » SOLUTIONS » CONTACT CENTER » VIDEO CONFERENCE AND COLLABORATION VIDEO CONFERENCE AND COLLABORATION Interpersonal communication is quickly moving to Unified Communication, Collaboration and Social Media. Work and remote co-operation are more and more effective thanks to integrated Audio/Video conference tools. The usage of an interaction platform, to improve Costumer Experience, represents the ideal binding force to manage communications’ flow and the integration of a video collaboration component simplify and strengthen contacts efficiency. Voxtron Communication Center has the native advantage Our solutions bring the advantage of face to face interaction to other kind of contacts, as webchats. Thanks to our skills and experience, we are able to customize solutions to valorise most common tools on the market, like Microsoft Teams, Zoom, Cisco Webex and development on native API. Advantages Integration with traditional telephonic systems Integration with CRM and most famous Helpdesk platform Direct interaction between user and agent Contact escalation GO BACK TO CONTACT CENTER Software Link S.r.l. Via Borgazzi 87/A – 20900 Monza (MB) ParkO Operational Headquarter Viale Stucchi 66/26 – 20900 Monza (MB) Tel +39 039.2003334 – Fax +39 039.2140169 Email commerciale@swlink.it P.IVA 02822870164 – REA MB-1646511 Cert. UNI EN ISO 9001 2015 Privacy Policy & Cookie Policy - Privacy information © 2021 Software Link – Tutti i diritti riservati We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Accept Close GDPR Cookie Banner