Covid-19 Coronavirus Privacy Home About The Government Statutory Boards Isle of Man Office of Fair Trading Skip To Menu Isle of Man Office of Fair Trading Head Office Thie Slieau Whallian Foxdale Road St John’s IM4 3AS Telephone: +44 1624 686500 Email: Send email The Work of the Office In summary our work involves enforcing criminal consumer protection legislation and advising on civil consumer legislation. Criminal Legislation The criminal legislation enforced by the Office only covers persons in business and is intended to ensure that consumers are protected and that a level playing field exists for competing Island businesses. Our legislation covers a wide variety of matters such as weights and measures, inaccurate descriptions of goods or services, safety of consumer goods, timeshare complaints, and we register moneylenders, fireworks stores, video shops and petrol stations to ensure they meet all requirements which are laid down in the legislation. Civil Legislation The Office cannot enforce civil legislation. Such legislation provides consumers with certain rights when purchasing goods and services and these rights can ultimately only be enforced by the consumer through the Courts. Unsatisfactory goods and services, breaches of contracts for goods and services are examples of matters covered by civil legislation. The office does provide advice and information on civil legislation and our staff place an emphasis on encouraging consumers and businesses to behave fairly and reasonably when dealing with problems. Chairperson - Mr M J Perkins MHK Director - Ian Mansell Find out more News Related Links UK & Ireland Ombudsman Association Isle of Man Building Control Isle of Man Construction Federation Isle of Man Financial Services Authority UK Trading Standards Institute UK CTSI Product Recalls British Standards Institute UK Citizens Advice Downloadable Documents Consumer Guidance - Accommodation Bookings in the IoM Business Plan 2021-2022 Annual Report 2020-2021 Schedule of fees OFT Services for Business Customers Share and Bookmark About The Government Statutory Boards Isle of Man Office of Fair Trading The Board Consumer Advice Service Charter Competition and Markets Financial Services Ombudsman Scheme Trading standards Contact us Privacy Notice Compliments and complaints Equality Act 2017 – Goods and Services Online Services News Webcams Flights Weather Events Maps Terms and Conditions Help Privacy Social Media Hub Site Map About The Government visitisleofman.com Switch to Desktop © 2021 Crown Copyright OGL All content is available under the Open Government Licence, except where otherwise stated