Home Solutions Customers Resources About us Join us Contact The industrialization solution for outbound & inbound campaigns Optimise your sales performance ViaLeads is the 100% cloud solution natively combining several predictive call engines and a scripting tool specially developed for customer relations centers. Boost your sales efficiency by automating your inbound and outbound call campaigns. Monitor your performance and consolidate your KPIs via business supervision interfaces. Benefit from a high-availability, fully secure, redundant solution operated on operational platforms 24/7. Discover ViaLeads A solution adapted to your needs Project detection and qualification Sales and marketing of products or services Support and assistance Personalized dunning and collection Web callback Scheduling appointments Surveys, satisfaction, NPS calculation, polls, qualitative studies... A tool designed for operational staff Complete settings: campaign configuration (teams, schedules, type of distribution, etc.); unlimited import of contacts; list segmentation; configurable dynamic script Real-time production monitoring Campaign reports: reachability rate, task processing qualification, etc. Detailed statistics, by telephonists, groups, service by hour, day, month... Customisable supervision screen Automated reporting and exports Powerful call engines to boost your business Preview call engine: task automatically presented to the agent, manual triggering of the action by the agent Progressive call engine: task automatically presented to the agent, automatic dialling of numbers in the task Predictive call engine: call optimisation with configurable ratio, detection of failures (answering machine, busy, etc.) with configuration of reminders, optional message drop or SMS sending Click to call: manual call triggering from the business application On demand, scheduled or random recording Key figures +300% productivity for your sales force +50 webservices to easily integrate ViaLeads into your business tools 100% web a platform that can be fully controlled from the web An easily integrated solution Customised web services to easily integrate all our functionalities into your business tools (Salesforce, Microsoft Dynamics, ZenDesk, easiware, etc.) and deploy our modules on your communication platforms (Genesys, Avaya, Cisco, Alcatel, etc.) Provisioning API: creation of contact bases, campaigns, agents, teams, etc. Real-time feedback on call reception and transmission Ready to find out what ViaLeads can do for you? Find us on Solutions ViaFlow ViaSpeech ViaLeads ViaMotion ViaDialog Who are we? Our expertise Customers Join us Contact Contact us 152 Boulevard Pereire, 75017 - Paris - FRANCE +33 (0)1 83 77 31 00 2021 ViaDialog. All rights reserved. Legal Notice Cookies EN