CALL 24/7 0203 011 0902 HOUSE LEAK DETECTION PROFESSIONALS IN LONDON LINES OPEN 24/7 0203 011 0902 HELP AT HOME DOMESTIC LEAK DETECTION Your home is likely to be your biggest and most valuable investment, so you’ll know just how important it is to protect it from damage at all times. This includes protecting it from the threat of leaks, which can, unfortunately, develop from time to time. If you’ve noticed the tell-tale signs of a leak in your London home, the best thing you can do is act quickly. By calling a professional leak detection company, you can get the problem resolved as quickly as possible and minimise any damage caused. There’s no denying that dealing with a house leak can be stressful, but with the help of established and reliable leak detectors, you can rest assured that the problem will soon be resolved. At Leak Tracers Direct, we’re proud to be the go-to company for customers struggling with domestic water leaks. CALL 24/7 0203 011 0902 CASE STUDIES CASE STUDY 1 CASE STUDY 2 HOT WATER PIPE FROM BOILER (BUCKHURST HILL) INCIDENT The client complained of a lack of hot water in his property and suspected that this was due to a leak from a hot water pipe which travelled from his boiler within the concrete floor of his utility room to the hot water tap in the sink. It was not clear where the pipe had failed. CLIENT CONCERNS The client wished to have hot water working in his house as soon as possible but could not get to the leak as it appeared to be buried in the concrete floor of his utility room which was fully tiled. The utility room was open plan with the kitchen area and the same type of floor tile ran from the utility room into the kitchen. It was pointed out to the client that if tiles were broken up to access the leak in one room, the entire space – kitchen and utility room would have to be re-tiled to avoid a mis-match of tiles. Additionally, as the tiles in the utility room ran underneath units, the client was concerned whether insurers would pay to have all the fitted units removed and reinstated as this is what would be required to re-tile the floor. What looked like a small leak repair was actually a big job if the client was to have his property exactly restored to its pre-loss condition and avoid a patch up job after his leak was fixed. FINDING THE LEAK AND DEALING WITH THE INSURANCE CLAIM After the leak was located, our leak detection service provider undertook intrusive access by excavating a small section of the tiled floor to expose the leaking pipe and capped the pipe to avoid further damage. The client then instructed our claims management team at Allpropertyclaims Ltd (APC), who immediately installed drying machines to mitigate further damage in the property and avoid the formation of mould. They met with the insurance company’s loss adjuster and agreed the scope of repairs which included fully retiling not only the utility room but also the kitchen where the tiles ran continuously and painting all the walls. All proposed repairs and costs were agreed within a week of this meeting. Once the claim was approved and drying was completed, the building repairs were undertaken and the insurer was invoiced for all the works. Our client did not pay a penny except for the excess on his policy. APC also arranged for the insurer to pay a food allowance for takeaways for the duration of repairs as the kitchen was not accessible during this time. Our client’s leak detection costs and the cost of electricity consumed by drying machines was also fully reimbursed to the client. Leak Position Marked Near To Boiler Utility Room Units To Be Removed As part of Reinstatement Kitchen Tiling To Be Renewed As part of Reinstatement Trace and Access Works in Progress To Reveal Damaged Pipework Position of Pipe Repair REVIEWS Don’t just take our word for it – take a look at glowing online reviews from some of our happy customers. VIEW ALL Delighted with the service from Leak Tracers Direct. I have dealt with their staff Moez, Roshan and Louisa all of whom I found to be very professional, helpful and thorough. I would definitely recommend then as I have found the service offered to be excellent and very good value for money. SUZY Faultless service from start to finish I can’t thank you enough for taking the stress out of a very stressful situation. I had a leak under my bathroom floor which we just couldn’t locate but the team expertly found the issue, managed the claim with my insurer and arranged all the works to be completed. Excellent service! Highly recommend this company! TOM From the very beginning we decided to use the service provided by Leak Tracers Direct it was simple, straightforward and very professional. i was particularly impressed with the workmanship of everyone involved in the reinstatement of my kitchen after and under floor leak had left extensive damage. KUNAL FREE WITH TRACE & ACCESS COVER* * If your insurance policy has trace and access cover and if you instruct our claims management team at Allpropertyclaims Ltd, your costs in locating the leak can be reclaimed for you providing you have an insured peril in operation. 0203 011 0902 LINES OPEN 24/7 ALL SERVICES IN ONE PLACE NON-DESTRUCTIVE TECHNOLOGY The leak detection engineers use the latest in technology to enable non-destructive investigations into leaks. EXPERT INTRUSIVE ACCESS If after non-intrusive methods your hidden leak is located in a position where destructive access is needed in order to do the leak repair (eg. the leaking pipe is buried under floor), then intrusive access works can be undertaken keeping damage to a minimum. INSURANCE CLAIM FOR BUILDING REPAIRS If you choose to instruct us to deal with your insurance claim, our FCA regulated claims management team can present a claim to your buildings insurer, negotiate the cost of repairs and get your water damage repairs undertaken at no cost to you STRUCTURAL DRYING We offer professional structural drying, water extraction and water damage remediation services with our BDMA (British Damage Management Association) accredited technician who will certify the drying upon completion – so you can have peace of mind. 0203 011 0902 Registered address: 1417/1419 London Road, London SW16 4AH Registered in England & Wales Co. No. 07542418 NAVIGATE Home Reviews Areas Covered Contact Blog Privacy Policy Terms of Business Leak Tracers Direct is a division of Allpropertyclaims Limited (APC) whose service consists of dealing with a client's property insurance claim and carrying out building repairs for the client. It is the former activity which is regulated by the Financial Conduct Authority [FCA]. Allpropertyclaims Limited is authorised and regulated by the FCA, Reg. No. 630201