Home About Us Testimonials Funding News Careers Contact Us Our Offices Our People Our Services Terms & Conditions The information provided on this website is intended for general information purposes only. It does not purport to be comprehensive or provide legal or other advice. You should always seek detailed legal advice specific to the particular circumstances. VHS Fletchers accepts no responsibility for any loss which may arise from reliance on information contained in this site. VHS Fletchers is regulated and authorised by the Solicitors Regulation Authority. SRA number 488216. Complaints – Our aim is to offer all our clients an efficient and effective service at all times. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person dealing with your case, or his/her supervisor as set out in the Terms of Business sent to you at the outset of your case. If you still have concerns, please contact our client care partner, Andrew Siddall at our Ilkeston office (68 South Street Ilkeston DE7 5QJ, 0115 944 1223, ilkeston@vhsfletchers.co.uk). Where Andrew Siddall is the person dealing with your case, please speak to Nick Walsh. We will provide you with a copy of our complaints procedure upon request. We have a thorough system for resolving complaints. However, if you are not satisfied with our decision you may complain to the Legal Ombudsman. Any complaint to the Ombudsman must be made within six months of your last contact with us. More information about the Ombudsman can be found at www.legalombudsman.org.uk. The Ombudsman can be contacted on 0300 555 0333, email at enquiries@legalombudsman.org.uk or by letter at PO BOX 6806, Wolverhampton WV1 9WJ. Copyright in all the material you see on this website belongs to VHS Fletchers and reproduction in whole or part is expressly prohibited, save for a print out for the purposes of an individual’s own personal use, provided no further reproduction is made. Terms & conditions © 2021 VHS Fletchers Solicitors | Authorised and Regulated by the Solicitors Regulation Authority Number 488216

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