Our Services Stock Management Order Processing Order Fulfilment Kit-Collation & Co-Packing Promotional Handling Customer Service Distribution Services Facilities Experience About Us Contact Careers Client Login Our Services We provide all the services you'd expect from a leading fulfilment provider, putting clients needs right at the heart of what we offer. Stock Management & Inventory Control Rapid-reporting on goods received facilities, computerised stock location systems, and real-time stock reporting allows us to help you to optimise your inventory control. Daily Order Processing We receive and process orders via a wide range of channels. However you get us the data, we will process the order on the day of receipt, ready for rapid fulfilment. Order Fulfilment Professional staff, totally committed to accuracy and quality, will pick and pack your orders on the fastest possible turnaround to meet the needs of your market. Kit Collation & Co-Packing Campaign/kit allocations, bulk orders and co-packing are areas of specialist expertise. Whether you need regular period kits or one-off co-packing assignments, we can handle it. Promotional Handling Consumer campaigns, loyalty programmes and promotional redemptions are something we do all day every day. Proven systems & processes enable us to enhance your customers experience. Customer Services Our fully qualified, in-house customer care centre offers an extensive range of services, from call handling/customer care to data capture and response handling. Our friendly, professional agents will give your consumers the best possible customer experience. Despatch & Distribution We work with most of the major National and international carriers, deploying sophisticated dispatch Optimisation services to ensure that our clients get the best options in terms of the value/service/cost equation. Stock Management & Inventory Control Rapid-reporting on goods received facilities, computerised stock location systems, and real-time stock reporting allows us to help you to optimise your inventory control. Goods receiving On-line booking in systems and a team of professional and dedicated staff makes it easy for you and your suppliers to deliver into our facility with check options ranging from 100% counting to box checks. Visibility of stock receipt is provided through same day GRN reporting. Storage Flexible/adaptable storage facilities allow us to accommodate all types of stock, from oversized display equipment, through literature to small jewellery items and specialist product. Pick bins, poster racks, secure mezzanines and ultra-high security facilities mean we can set up the most appropriate storage space for whatever you choose to send to us. Perpetual inventory Qualified inventory control personnel carry out rolling stock counts and full physical stock audits as required, all designed to optimise storage/stock control and minimise costs. Real-time stock reporting Our web-enabled systems offer a comprehensive range of real-time stock reports (receipt, movement, history, audit adjustments etc.) all of which can be viewed or downloaded in a variety of formats. Order Processing We receive and process orders received via a wide range of channels. However you get us the data, we will process the order on the day of receipt, ready for rapid fulfilment. Api/web service linking Our sales order processing module is api/web service enabled so that we can link directly to your systems for smooth, simple, systemic transfer of data. Direct secure system access If you would rather enter orders directly onto the system, we can provide secure, personalised password protected access to you and your team. You can enter your orders directly to the system using our client-centric, user-friendly order screens. Csv/sftp uploads For those who do not wish to use either api links or direct system access, our order processing system is set up to facilitate easy uploading of files in a variety of formats. Data can be transferred via sftp and automatically uploaded into the system. Telephone order processing When a human voice matters most, our professional customer service team can receive and process orders over the telephone, using f.a.q. screens and product images to allow them to offer your customers and staff high-level assistance with order placement Hard copy data capture For large volumes of hard copy orders, such as might result from an acquisition campaign, product launch or exhibition, our data capture team can simply process your orders directly onto the system on your behalf. Order Fulfilment Professional staff, totally committed to accuracy and quality, will pick and pack your orders on the fastest possible turnaround to meet the needs of your market. Trade orders/B2B fulfilment We understand the vital importance of looking after your trade customers. We are familiar with adhering to specific delivery instructions, arranging delivery booking slots and ensuring all the relevant documentation is correctly presented with the order. Consumer/B2C orders Fast turnaround times, cost effective packaging and flexible delivery options are key to successful consumer orders in an on-line world. Our pick and pack staff can respond to the imperatives of even your most demanding ecommerce requirements. Branch/network allocations When you need specific ‘allocations ‘ to be fulfilled for your network, whether that is branch allocations, site refurbishment or simply multiple orders to different addresses, our systems and our staff are set-up to meet your needs. Bulk distribution If you have a requirement for high volume pick/distribution or sending pallet loads of stock to anywhere in the world; our production staff can pick, pack and collate for timely bulk shipment. Kit-Collation & Co-Packing Campaign/kit allocations, bulk orders and co-packing are areas of specialist expertise. Whether you need regular period kits or one-off co-packing assignments, we can handle it. PoS materials PoS materials handling and kitting is a particular area of expertise – its where we began. We are used to picking and packing the full range of PoS materials, from shelf-barkers and wobbles to giant Foamex panels or FSDUs. Promotional campaign kits We have over 25 years experience of the collation and management of kitting assignments. Whether you need a complex kit of hundreds of different items, a one-off kit for a special campaign, or a regular period kit refreshment, our experienced staff can handle it on your behalf. Exhibition & event support For many years we have managed event and exhibition stock for clients ranging from f.m.c.g. to high tech and everything in between. From food sampling trolleys to top-end medical equipment, we can store it safely and deliver it to where it is needed, even arranging installation if required. Co-packing Co-packing means different things to different people. Whatever it means to you the chances are that we can help. We have packed chocolates into Easter eggs, cosmetics into gift sets and even put baubles on live Christmas trees. Tell us what you need and we’ll provide solutions. Flow-wrapping Although we work in a largely manual rather than machine oriented fulfilment environment we are able to offer a range of ancillary services including flow-wrap and shrink wrap facilities in support of our co-packing services. Promotional Handling Consumer campaigns, loyalty programmes and promotional redemptions are something we do all day every day. Proven systems & processes enable us to enhance your customers experience. DM & eDM campaigns Like almost all the professionals in our sector we offer mailing and electronic direct mail services. Small and complex mailers and anything requiring manual implementation we will handle in house. Large machine mailings, for which we are not equipped in house, are something that we can, where necessary, outsource and manage on behalf of our clients. Loyalty scheme management We have a long history of successfully managing loyalty schemes for a wide range of clients, from petrol stations to hotels, and from white goods retailers to restaurant chains. Customer Services Our fully qualified, in-house customer care centre offers an extensive range of services, from call handling/customer care to data capture and response handling. Our friendly, professional agents will give your consumers the best possible customer experience. In-bound call handling Our team of professionally trained call handling agents take pride in providing outstanding customer service. Targeted on first-time resolution wherever possible they will provide information, support and query resolution designed to enhance your customer experience. Customer response Even in our increasingly ‘on-line’ world there are circumstances where there is no real substitute for human voice contact. Our agents know they are the custodians of your brand image and they offer outstanding customer care on your behalf. Data capture Small to medium sized data capture projects are a core competence. We can flex our capacity to meet your needs, coping with the peaks and troughs of campaign activity. Secure facilities (ISO27001 accredited and PCIDSS compliant) are available for sensitive or cash/donation related data projects. Supporter care Our many years of working with 3rd sector clients has given us a particular expertise in the management of supporter care projects. Whether on supporter acquisition campaigns or general supporter care programmes, our staff will provide you the service you need. Email & in-box management We are used to handling multiple and sometimes complex remain/in-box programmes on behalf of our clients. Template response and individually crafted email responses all fall within the remit of our Customer Care team. Distribution We work with most of the major National and international carriers, deploying sophisticated dispatch Optimisation services to ensure that our clients get the best options in terms of the value/service/cost equation. Dispatch optimisation resource Our in-house dispatch Optimization systems enable us to select the best-value dispatch options, based on specific client requirements in terms of service, delivery options and cost. Business rules, pre-agreed with the client, enable us to select the delivery service that most suits the particular needs of each individual client or project. Range of carrier/ service options We work with most of the major National and International carriers. We are able to offer the full range of mailing options (RM tracked, mail sort, DSA etc.). We regularly review our carrier selections to ensure that we can provide our clients with best-in-class solutions for all their delivery requirements. Parcels, packets, pallets and post From small single packets (normally sent DSA or RM) to multi-consignment consolidations, ‘big uglies’ and two man-lift deliveries, we will find the best way of getting your product, literature or exhibition equipment to the right place, at the right time, for the best possible cost. International In keeping with our comprehensive range of UK services, we also offer a wide range of International options. We select the most appropriate carriers and services to meet the needs of clients wanting to send product across Europe or across the world. Full on-line tracking & reporting All our dispatch options come with full on-line tracking capability (where that service is available from the carrier) and our in-house team will handle any queries and claims that cannot be resolved through the on-line reporting facilities. Our Accreditations Privacy Policy Terms & Conditions Sitemap +44 (0) 1234 742 777 Unit 33 Watson Road, Wilstead Industrial Park, Wilstead, Bedford, MK45 3PD ✉ info@arkhgroup.co.uk