Menu United Bank Trust logo United Bank Trust logo LinkedIn Twitter How can we help? Plus in a circle Useful information Plus in a circle Deposits Plus in a circle Lending Plus in a circle News Plus in a circle © United Trust Bank 2021 United Trust Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. We are members of UK Finance, the Finance & Leasing Association and the Association of Short Term Lenders, Patrons of the NACFB and Associates of the Financial Intermediary & Broker Association (FIBA). we understand specialist banking Cookie Control Icon

Menu United Bank Trust logo How to make a complaint This is a secure form designed to capture your complaint as quickly and as easily as possible and will be passed directly to our complaints team to investigate your issue and try to put things right. What happens next We’re committed to resolving complaints and helping make things right for our customers. We’ll make every effort to resolve a complaint as soon as possible and keep you informed of our progress throughout. Please contact us if you need your response to be sent in an alternative format such as large print, audio or Braille. More information on accessibility can be found on our accessibility page. What we’ll do with your complaint > Not satisfied with our response? If you’re unhappy with our final response to your complaint, you have a right to refer your complaint to the Financial Ombudsman Service which offers a free and independent review service. You will need to contact them within six months of the date of our response letter. To contact the Financial Ombudsman Service: – call free on 0800 023 4567 – visit the website and fill out the online form – write to Exchange Tower, Harbour Exchange, London E14 9SR – email: complaint.info@financial-ombudsman.org.uk United Bank Trust logo LinkedIn Twitter How can we help? Plus in a circle Useful information Plus in a circle Deposits Plus in a circle Lending Plus in a circle News Plus in a circle © United Trust Bank 2021 United Trust Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. We are members of UK Finance, the Finance & Leasing Association and the Association of Short Term Lenders, Patrons of the NACFB and Associates of the Financial Intermediary & Broker Association (FIBA). we understand specialist banking Cookie Control Icon