Better Business Bureau® Set my location Menu Find Near US Search HomeOhioNewburyKinetico Incorporated SharePrint Business Profile for Kinetico Incorporated Water Softener Supplies Headquarters Multi Location Business Find locations At-a-glance Contact Information 10845 Kinsman Rd Newbury, OH 44065-9787 http://www.Kinetico.com (800) 444-1387 Want a quote from this business? Get a Quote Customer Reviews 1.8/5 Average of 10 Customer Reviews Read Reviews Start a Review Customer Complaints 11 complaints closed in last 3 years 6 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 6/11/1989 Years in Business: 51 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview Kinetico Incorporated manufactures and wholesales a full line of water treatment solution products for residential and commercial/industrial applications across the USA and internationally. Kinetico also owns and operates retail water treatment sales and service locations which provide sales, installation and service of water softeners, drinking water filtration systems, salt, chemicals, drinking water and other specialty product solutions including: Aerators * Arsenic Guard® * Calcite Backwashing Filters * Carbon Backwashing Filters * Chloramine Reduction Systems (CRS) * Dechlorinators * Macrolite® Backwashing Filters * Neutralizers Powerline™ PRO Series Filters * Scale Reduction Systems (SRS) * Sulfur Guard™ Backwashing Filters * Whole-House Water Filtration Systems View all 14 photos and videos Business Details This is a multi-location business.Need to find a different location? Headquarters 10845 Kinsman Rd, Newbury, OH 44065-9787 BBB File Opened: 12/31/1977 Years in Business: 51 Business Started: 12/31/1969 Business Incorporated: 11/30/1970 Accredited Since: 6/11/1989 Type of Entity: Corporation Alternate Business Name Monument Water Kinetico Quality Water Systems Business Management Kelley Vanek, Sr. Legal Administrator Contact Information Principal Kelley Vanek, Sr. Legal Administrator Customer Contact Kelley Vanek, Sr. Legal Administrator Additional Contact Information Website Addresses http://www.kineticocleveland.com http://www.kineticocolumbus.com http://www.kineticoindy.com Read More Business Details Customer Complaints 11 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Answered 08/25/2021 I purchased a whole house filtration system to reduce Chloramine, water softener, and a reverse osmosis drinking system. There wasn’t an issue with the system until about 1.5 months. Then I noticed a chemical odor in the water. That odor is not present when the system is bypassed. I have high Chloramine where I live...lots of times it leaves the plant at a number over 4. The level at my house was 3.69 when the salesman came out before installing the system. They recommended putting 2 whole house filters on because of the high level. I have contacted kinetico and have been told their equipment is tested at a Chloramine level of 3-3.3. The system can’t handle a high level without breaking down and putting a chemical odor into the water. It shouldn’t be sold to customers with high levels of chloramines that they haven’t tested on their systems. I could’ve saved my $7,000 if they would’ve told me that up front. Now they don’t want to refund me when I can’t use the system.…Read More Read 10 More Complaints Customer Reviews 10 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Rick P (1 star) 08/25/2021 I received a charge on my credit card from Kinetico for a purchase I did not make. I was fortunate that my credit card tagged this purchase, and is investigating. Read 9 More Customer Reviews Business Categories open category: Water Softener Supplies open category: Water Purification Equipment open category: Water Treatment Equipment open category: Water Heater Dealers open category: Pump Service open category: Water Analysis open category: Pump Sales open category: Water Softener Installation and Repair open category: Pump Supplies Local BBB BBB Serving Greater Cleveland More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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