Sales: 1-866-936-1272 8x8 Contact Center for Microsoft Teams Empower agents and take control of the customer experience with 8x8 Contact Center for Microsoft Teams. See it in action. Speak to a specialist Full Name Email Phone Company Number of Employees Country By checking this box, you are opting in to receive future communications from 8x8. Contact Us 8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization. With 8x8 Contact Center for Microsoft Teams, managers and supervisors can stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything needed to resolve problems quickly and create exceptional customer experiences. Learn More Unbeatable Global Reach for Microsoft Teams Users Microsoft certified contact center and telephony for all your knowledge workers and agents. Contact Us Extend Microsoft Teams into your contact center Accept incoming calls in Microsoft Teams and empower agents to manage the customer interactions, capture call details and key metrics Reduce high abandon rates and dropped calls using top-quality, global voice services Get full analytics into calling quality, performance metrics, activity history, call recordings and speech analytics across the entire enterprise Boost engagement with the power of Microsoft Teams Break down communication barriers between the contact center and the rest of the business Expedite customer service inquiries with quick searches, and connecting with subject matter experts Foster greater communication between your contact center agents to build a stronger team and better teamwork Manage service quality & identify trends in every conversation Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell Minimize IT Burden No download or installs No change to the native Microsoft Teams user experience for desktop, mobile and web apps Use Teams as the single collaboration client No maintenance or updates required by IT A single communications vendor for contact center and telephony Join a Demo of 8x8 Contact Center Design and deliver more rewarding customer interactions with 8x8 Contact Center. Join the 8x8 team for this live demonstration to learn more about how an omnichannel contact center can power important aspects within the customer journey, and how you can stay on top of those experiences. Join a Demo You'll be in good company. One million business users in 160 countries rely on 8x8 every day to connect and work better. Plans & Pricing Enjoy all the benefits of 8x8's omnichannel contact center functionality within the familiar Microsoft Teams experience. Advantages include the flexibility to mix and match plans to meet your communications and contact center needs for your Teams users. Contact Center basics with analytics and collaboration X6 $95/user/month CHOOSE ANNUAL AND SAVE 24% vs $125 billed monthly See Plans Features include: Skills-Based Routing Intelligent Interactive Voice Response (IVR) Contact Center Reporting and Analytics See all features One interface for voice and digital interactions X7 $105/user/month CHOOSE ANNUAL AND SAVE 24% vs $138 billed monthly See Plans X7 includes all X6 features, plus Social media Email, SMS Co-browse See all features Auto dialing, quality management and analytics X8 $ CHOOSE ANNUAL AND SAVE 24% vs billed monthly X8 See all features Chat with Sales See how 8x8 Contact Center for Microsoft Teams can empower your agents and customer experience. Contact Us Join a Demo About Us Blogs Careers Partners Press Room Policies Select Region US © 2021 8x8, Inc. All rights reserved.