<?xml version="1.0" encoding="UTF-8"?> <feed xmlns="http://www.w3.org/2005/Atom" xml:lang="en-gb"> <link rel="self" type="application/atom+xml" href="https://www.pelstar.com/forum/app.php/feed/topics" /> <title>Pelstar Forum</title> <subtitle>Pelstar Computer Systems</subtitle> <link href="https://www.pelstar.com/forum/index.php" /> <updated>2020-02-27T10:26:08-07:00</updated> <author><name><![CDATA[Pelstar Forum]]></name></author> <id>https://www.pelstar.com/forum/app.php/feed/topics</id> <entry> <author><name><![CDATA[MikePeller]]></name></author> <updated>2020-02-27T10:26:08-07:00</updated> <published>2020-02-27T10:26:08-07:00</published> <id>https://www.pelstar.com/forum/viewtopic.php?t=216&amp;p=222#p222</id> <link href="https://www.pelstar.com/forum/viewtopic.php?t=216&amp;p=222#p222"/> <title type="html"><![CDATA[3CX VOIP PBX â€¢ New 911 Laws]]></title> <category term="3CX VOIP PBX" scheme="https://www.pelstar.com/forum/viewforum.php?f=34" label="3CX VOIP PBX"/> <content type="html" xml:base="https://www.pelstar.com/forum/viewtopic.php?t=216&amp;p=222#p222"><![CDATA[ New 911 Laws â€“ <br> <br>As enterprise communications systems have evolved and advanced, there has emerged a clear need for 911 capabilities to adapt as well. In an effort to ensure that individuals can reach emergency services and that, in turn, first responders can go immediately to the right location, the FCC has recently adopted new regulations that impact businesses with multiple line telephone systems.<br>This guide outlines those regulations and addresses how they impact SIPTRUNK resellers and your customers.<br>Kariâ€™s Law<br>Congressional Bill H.R. 582 of 2017, better known as Kariâ€™s Law went fully into effect this week. The law was enacted following the murder of Kari Hunt by her estranged husband at a Texas hotel in 2013. Kariâ€™s daughter, Brianna, was present during the commission of the crime and tried repeatedly to dial 911, but she was unable to reach help because she didnâ€™t know that she needed to first dial â€œ9â€ to get an outside line.<br>In 2013, hospitality and other commercial phone systems were required to allow callers to place emergency calls without any prefix number or associated code. As of February 16, 2020, that requirement now applies to any multi-line telephone system (MLTS).<br>In addition, Kariâ€™s law requires that a notification be sent to on-site personnel when a 911 call is placed from an MLTS. The notifications to the appropriate contact can be telephone calls, text messages, visual alerts on a monitor, emails and/or audible alarms.<br>Section 506 of RAY BAUMâ€™s Act<br>Ray Baum was a long time public servant who worked closely with the FCC on telecommunications issues. After his passing in 2018, the RAY BAUM act was named in his honor. It is an acronym that stands for Repack Airwaves Yielding Better Access for Users of Modern Services. While the Act is broad and includes many different communication initiatives, it is Section 506 that addresses 911 emergency services for enterprises.<br>Pursuant to rulemaking by the FCC, Section 506 requires that organizations with MLTS provide the dispatchable location, i.e., street address, floor, room and/or suite number (if applicable) to the public safety answering point with 911 calls.<br>Section 506 rules go into effect for fixed-line systems on January 6, 2021, and January 6, 2022, for non-fixed multiple-line systems.<br>Who is Impacted?<br>Both laws address businesses using multi-line telephone systems (MTLS), including:<br>â€¢Companies with offices in multiple locations<br>â€¢Campusesâ€“including K-12, universities, and colleges<br>â€¢Hotels<br>â€¢Hospitals<br>â€¢Retail facilities<br>â€¢Financial services companies<br>â€¢Warehouses<br>The Costs of Non-Compliance<br>Any business or agency that does not comply with Kariâ€™s Law could face a fine of up to $10,000 in addition to other penalties, including a daily fine of up to $500 each day they are found not in compliance.<br>In addition, organizations that fail to comply with any of the requirements of these laws leave themselves open to legal action.<br>Of course, the biggest cost of non-compliance is the increased risk to employees, customers, and guests.<br>How SIPTRUNK Resellers Can Help Customers Comply<br>There are several steps you can take to make sure your customers know what to do to achieve compliance with the new requirements.<br>Access to 911 Without a Prefix Number<br>This is a function of your PBX system, so encourage your clients to talk to their PBX vendor to make sure it is set up appropriately and test it<br>911 Call Notifications<br>For SIPTRUNK customers that have an MLTS that is incapable of sending a notification or are unsure how to configure a notification, then we can help by sending an email when 911 is dialed. Weâ€™ve added a field to the control panel to allow you to update the email address your customer wants to be notified. We will provision that notification address within 2 days.<br>In the event of a 911 call from one of your customerâ€™s e911 enabled lines, a notification will be automatically sent to the email in the notification field, as long as the phone system sends out the Enhanced DID as their Caller ID Number.<br> <br> <br> <br>Once the email address is provisioned, your customer can test the notification by dialing 933. Within 1 minute of dialing 933 from a provisioned number, an e-mail will be sent to the â€œNotify E-mailâ€ detailing that an emergency services test call has been placed. A similar e-mail is sent when 911 calls are placed from a provisioned number, but it will outline that a real emergency call has been placed.<br>Dispatchable Location<br>Every SIPTRUNK e911 enabled DID has an address associated with it in the control panel. Make sure that you work with your clients to make sure that all fixed phone locations are up to date with all of the details needed for first responders to find that location.<br>Compliance with any new regulation can seem like a daunting and onerous task for your customers, but in this case, taking these simple steps may save someoneâ€™s life. If you have questions, weâ€™re here to help.<p>Statistics: Posted by <a href="https://www.pelstar.com/forum/memberlist.php?mode=viewprofile&amp;u=4">MikePeller</a> â€” Thu Feb 27, 2020 10:26 am â€” Replies 0 â€” Views 10457</p><hr /> ]]></content> </entry> <entry> <author><name><![CDATA[MikePeller]]></name></author> <updated>2020-02-18T14:23:19-07:00</updated> <published>2020-02-18T14:23:19-07:00</published> <id>https://www.pelstar.com/forum/viewtopic.php?t=215&amp;p=221#p221</id> <link href="https://www.pelstar.com/forum/viewtopic.php?t=215&amp;p=221#p221"/> <title type="html"><![CDATA[Windows 10 â€¢ Windows Search no longer scans within files]]></title> <category term="Windows 10" scheme="https://www.pelstar.com/forum/viewforum.php?f=32" label="Windows 10"/> <content type="html" xml:base="https://www.pelstar.com/forum/viewtopic.php?t=215&amp;p=221#p221"><![CDATA[ Windows comes with a robust search engine that allows you to find apps, search the Windows Store and the web, and find files on your PC. The search engine in Windows 7 used to find content not just in file names, but also in the contents of files. You can even search the contents of .zip files in Windows 7.<br><br>Most people are unaware that this functionality still exists in Windows 10. Itâ€™s just not obvious how to enable it. Today weâ€™ll show you how to enable searching through file contents in Windows 10.<br><br>Turn on Option To Search Through File Contents<br>Click the Cortana or Search button or box on the Taskbar and type â€œindexing options.â€ Then, click on Indexing Options under Best match.<br><br>Open Indexing Options<br>On the Indexing Options dialog box, click Advanced.<br><br>Click Advanced in Indexing Options<br>Click the File Types tab on the Advanced Options dialog box. By default, all the extensions are selected, and thatâ€™s what we want. This will allow Windows to search through all the types of files on your hard drive.<br><br>Select the Index Properties and File Contents option in the How should this file be indexed section. Then, click OK.<br><br>Index Properties and File Contents<br>A Rebuild Index dialog box displays, warning you that rebuilding the index might take a long time. That means that all the contents of your hard drive might not be searched until the indexing process is finished. Click OK.<br><br>Rebuild Index<br>Click Close on the Indexing Options dialog box.<br><br>Close Indexing Options dialog box<br>Search Through File Contents in File Explorer<p>Statistics: Posted by <a href="https://www.pelstar.com/forum/memberlist.php?mode=viewprofile&amp;u=4">MikePeller</a> â€” Tue Feb 18, 2020 2:23 pm â€” Replies 0 â€” Views 11210</p><hr /> ]]></content> </entry> <entry> <author><name><![CDATA[MikePeller]]></name></author> <updated>2019-03-21T12:28:50-07:00</updated> <published>2019-03-21T12:28:50-07:00</published> <id>https://www.pelstar.com/forum/viewtopic.php?t=214&amp;p=220#p220</id> <link href="https://www.pelstar.com/forum/viewtopic.php?t=214&amp;p=220#p220"/> <title type="html"><![CDATA[Windows 10 â€¢ Windows 10 and Printer Gotchas]]></title> <category term="Windows 10" scheme="https://www.pelstar.com/forum/viewforum.php?f=32" label="Windows 10"/> <content type="html" xml:base="https://www.pelstar.com/forum/viewtopic.php?t=214&amp;p=220#p220"><![CDATA[ If you have an older printer you may experience MS trying to replace driver and then it will not print. if you make the printer the default printer MS will not mess with it.<p>Statistics: Posted by <a href="https://www.pelstar.com/forum/memberlist.php?mode=viewprofile&amp;u=4">MikePeller</a> â€” Thu Mar 21, 2019 12:28 pm â€” Replies 0 â€” Views 8975</p><hr /> ]]></content> </entry> <entry> <author><name><![CDATA[MikePeller]]></name></author> <updated>2019-03-06T18:57:08-07:00</updated> <published>2019-03-06T18:57:08-07:00</published> <id>https://www.pelstar.com/forum/viewtopic.php?t=213&amp;p=219#p219</id> <link href="https://www.pelstar.com/forum/viewtopic.php?t=213&amp;p=219#p219"/> <title type="html"><![CDATA[Terminal Server â€¢ What to do when Kennel connect freezes on workstation]]></title> <category term="Terminal Server" scheme="https://www.pelstar.com/forum/viewforum.php?f=33" label="Terminal Server"/> <content type="html" xml:base="https://www.pelstar.com/forum/viewtopic.php?t=213&amp;p=219#p219"><![CDATA[ What to do when Kennel connect freezes on workstation<br><br>Users starts kennel connect by opening a session with the terminal server that starts software.<br>When Kennel connect freezes, the user is unable to do anything in the remote session.<br><br>They can restart the PC, but once they connect to the terminal server, they will see the same screen again.<br><br>Press CTRL+ALT+END on the remote window on the users PC to get into the splash screen in the user session. <br>Start Task manager and end the process of kennel connect. The remote connection to the terminal server will shut down when you kill the process.<p>Statistics: Posted by <a href="https://www.pelstar.com/forum/memberlist.php?mode=viewprofile&amp;u=4">MikePeller</a> â€” Wed Mar 06, 2019 6:57 pm â€” Replies 0 â€” Views 11743</p><hr /> ]]></content> </entry> <entry> <author><name><![CDATA[MikePeller]]></name></author> <updated>2019-03-06T18:56:06-07:00</updated> <published>2019-03-06T18:56:06-07:00</published> <id>https://www.pelstar.com/forum/viewtopic.php?t=212&amp;p=218#p218</id> <link href="https://www.pelstar.com/forum/viewtopic.php?t=212&amp;p=218#p218"/> <title type="html"><![CDATA[Terminal Server â€¢ What to do when Kennel connect freezes on workstation]]></title> <category term="Terminal Server" scheme="https://www.pelstar.com/forum/viewforum.php?f=33" label="Terminal Server"/> <content type="html" xml:base="https://www.pelstar.com/forum/viewtopic.php?t=212&amp;p=218#p218"><![CDATA[ What to do when Kennel connect freezes on workstation<br><br>Users starts kennel connect by opening a session with the terminal server that starts software.<br>When Kennel connect freezes, the user is unable to do anything in the remote session.<br><br>They can restart the PC, but once they connect to the terminal server, they will see the same screen again.<br><br>Press CTRL+ALT+END on the remote window on the users PC to get into the splash screen in the user session. <br>Start Task manager and end the process of kennel connect. The remote connection to the terminal server will shut down when you kill the process.<br> <img class="smilies" src="https://www.pelstar.com/forum/images/smilies/icon_mrgreen.gif" width="15" height="15" alt=":mrgreen:" title="Mr. Green"><p>Statistics: Posted by <a href="https://www.pelstar.com/forum/memberlist.php?mode=viewprofile&amp;u=4">MikePeller</a> â€” Wed Mar 06, 2019 6:56 pm â€” Replies 0 â€” Views 7604</p><hr /> ]]></content> </entry> </feed>