Automation Press “1” to make sure your customers never do business with you again. Automated phone systems are most people’s nightmare, right? Your customers are engaging with your brand around the clock, and they’re expecting quick and accurate answers to their questions and concerns. Automation has to be done right. Doing it wrong leads them directly to your competitors. Great automation, however, gives you personalization and consistency across all customer touchpoints. We aren’t just talking about “phone trees.” We’re talking about artificial intelligence (AI)—the key to circumventing rising labor costs and meeting your customers’ demand for top-notch interactions on their timeline, not yours. RUI gives you the AI solutions you need to reinvent customer care. We deliver effective machine learning that builds on previous interactions, connecting voice and chat interactions into a seamless, friendly customer care experience. We design scalable, automated engagement processes that record contextual clues, adapt to customer feedback and know when to escalate a case to a brand ambassador. Turn nightmares into dreams by removing the frustration from automation. Then your customers will hang up the phone (or whatever device they like to use) with a smile on their face. Discover the RUI Difference (800) 356-7402 info@ruiusa.com 1305 Walt Whitman Road, Melville, NY 11747 Subscribe to our Newsletter Receive the latest updates from RUI in your inbox © 2021 RUI. All Rights Reserved | Sitemap | Privacy Policy | Website Design by Lounge Lizard

Government The public sector has the same customer service needs as the private sector. Only here the “customers” are the citizens where legal and regulatory compliance dictates everything you do. The similarities are significant. From budget shortfalls to increased expectations of engagement in a multichannel environment, governments and businesses can leverage RUI’s comprehensive customer care to close the service gap. We give you the core strategic capabilities of an integrated contact center to maximize the processes of your city, state and federal agency, including: Social Services Parks & Recreation Economic Development Military Workforce Development Agency Administration Our brand ambassadors come with the full complement of training they need to integrate into your agency. Beyond staffing, RUI’s strategic consulting services can help your division reduce costs with technology upgrades and integration. Our experienced strategy consultants can lead you with a complete overhaul of your customer care process to better serve your constituents. Discover the RUI Difference (800) 356-7402 info@ruiusa.com 1305 Walt Whitman Road, Melville, NY 11747 Subscribe to our Newsletter Receive the latest updates from RUI in your inbox © 2021 RUI. All Rights Reserved | Sitemap | Privacy Policy | Website Design by Lounge Lizard