The Worlds Largest Shared Service & Outsourcing Network GBS Certification Content Events About SSON Analytics Become a Sponsor Sign In Get Started Business Process Outsourcing Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services HR / Future of Work Process Automation & Digitalization Process Optimization Talent Management, Leadership and Culture 12/14/2021 Take Your GBS/Shared Services to the Next Level of Value with Trends and Benchma... 12/08/2021 The Reality and Opportunity of Simultaneous Delivery in Global Business Services 12/07/2021 Change Agent: One Leader’s Proven Formula to Dramatically Improve Finance and GB... 11/30/2021 REPORT: Getting an ROI from RPA with an Enterprise-Scale Mindset HR / FUTURE OF WORK Our Virtual Coffee House Exchange - Episode 4: An Introduction to People Analyti... 2021-12-03 by Simon Brown Join Gerard Hussey and Simon Brown as they explore an Introduction to People Analytics and how HR an actively use the skills to inform good management business decision... Read More... INTELLIGENT AUTOMATION Intelligent Automation: Boosting Shared Services Productivity 2021-11-24 by Ed Challis Shared services and global business services (GBS) help the business run better. But who is helping shared services agents? Read More... PROCESS AUTOMATION & DIGITALIZATION The Top 5 Ways to Improve Global Vendor Invoice Management 2021-11-09 by Shared Services & Outsourcing Network Vendor invoice management can be a major challenge for any large, complex organization. Learn proven ways your company can strategically improve its global vendor invoice management. Read More... GLOBAL BUSINESS SERVICES Implementing Shared Services in a World Turned Upside Down: 2021-11-08 by Jonathan Steffen In the third of a series of three exclusive articles, communication strategist Jonathan Steffen asks leading industry experts what they have learned from setting up Shared Services during the COVID-19... Read More... HR / TALENT & FUTURE OF WORK Global HR at Petronas - Trailblazing Talent Transformation 2021-11-01 by Nora Jalaludin PETRONAS—FORTUNE Global 500 energy solutions corporation—distinguishes strategically among organizational pioneers, promoting operational excellence through innovations in talent incubation services,... Read More... SERVICE DELIVERY TRANSFORMATION / BPO Pivoting Out Of The Pandemic: From Community Build to Business Revival 2021-10-15 by Naomi Secor How Oklahoma City is Embedding Resilience in Shared Services Read More... INTELLIGENT AUTOMATION Finding the Intelligent Automation Gap 2021-10-15 by Ed Challis Shared services and global business services (GBS) played an instrumental role in shoring up business resilience during the most difficult days of the pandemic. However, priorities are shifting in the... Read More... GLOBAL BUSINESS SERVICES The Reality and Opportunity of Simultaneous Delivery 2021-10-13 by Ajit Kunji How do you simultaneously manage cost-reduction, service level improvement and grow the service?” That’s what makes our lives as GBS professionals so interesting – that little word: “simultaneous.” Read More... GLOBAL BUSINESS SERVICES Performance Tracking & Management 2021-10-10 by Filippo Passerini How do you maximize GBS performance and reputation while delivering service levels? Perception! That’s a perfidious companion for every service leader. Read More... FINANCE & ACCOUNTING How to Intelligently Manage Payments Through Accounts Receivable Automation 2021-10-08 by SSON Industry Reports AR automation: “Early Adopter” phase is ripe for acceleration Read More... GLOBAL BUSINESS SERVICES Global Business Services Certification - 2022 Registration is Open! 2021-10-08 by Naomi Secor Professional GBS™ is a training module that teaches critical Global Business Services (GBS) skills. Read More... FINANCE TRANSFORMATION AP Automation Global Digital Summit - Secure Your Spot! 2021-10-05 by Shared Services & Outsourcing Network Register for SSON's AP Automation Digital Summit taking place Nov. 9-11. Read More... Upcoming Events Why a Supplier-First, Network-Driven Approach to Accounts Payable Offers Maximum Digitization, Automation, and Growth Potential for the Supply Chain 07 December, 2021 Online Register Now | Learn More Change Agent: One Leader’s Proven Formula to Dramatically Improve Finance and GBS Operations 07 December, 2021 Online Register Now | Learn More The Reality and Opportunity of Simultaneous Delivery in Global Business Services 08 December, 2021 Online Register Now | Learn More The Power of Big Data Thursday, 9 December 2021 Online Register Now | Learn More Why it’s time to Address Automation’s Failed Promise 09 December, 2021 Online Register Now | Learn More Take Your GBS/Shared Services to the Next Level of Value with Trends and Benchmarks 14 December, 2021 Online Register Now | Learn More MORE EVENTS Follow Us Subscribe to our Free Newsletter Insights from the world’s foremost thought leaders delivered to your inbox. SUBSCRIBE Latest Webinars Customer Success is the Key to your AP Automation Journey 2022-02-10 01:00 PM - 01:45 PM EST As digital transformation continues to accelerate the way business is conducted, finance teams are l... Leverage AI To Gain 100% Visibility Into Real-time Spend 2021-12-15 02:00 PM - 02:45 PM EST Texas A&M found themselves faced with high transactional volumes, lengthy audit processes, and m... Take Your GBS/Shared Services to the Next Level of Value with Trends and Benchmarks 2021-12-14 10:00 AM - 11:00 AM EST Shared Services and Global Business Services are set to double down on digitization to reach new hei... MORE WEBINARS Subscribe to our Free Newsletter Insights from the world’s foremost thought leaders delivered to your inbox. SUBSCRIBE OUR BENEFACTORS FIND CONTENT BY TYPE Articles Columns Reports Infographics Interviews Podcasts Salary Index Videos Webinars White Papers Press Releases News App THE SHARED SERVICES & OUTSOURCING NETWORK COMMUNITY About Us Advertise with us Contact Us SSON Impact Awards Cookie Policy User Agreement Become a Member Today Jobs The SSON App CPE Credit Policy ADVERTISE WITH US Reach Shared Services professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market. LEARN MORE JOIN THE THE SHARED SERVICES & OUTSOURCING NETWORK COMMUNITY Join Shared Services & Outsourcing Network today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more. SIGN UP TODAY! The Shared Services & Outsourcing Network, a division of IQPC © 2021 All rights reserved. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Careers With IQPC | Contact Us | About Us | Cookie Policy By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. To learn more about cookies view ourCookie Policy Cookies Settings Accept All Cookies