Brown Community Management Menu Your Neighborhood, Our Passion. Exceeding HOA Expectations Since 1996. For over 20 years, we’ve helped communities just like yours become more organized, cohesive, and effective. From day one, we’re right by your side, attending meetings, ensuring that fees are paid, and helping you plan ahead. We’re widely acknowledged as the premier provider of community management services within the greater Phoenix area, thanks to our frequent communication with our clients, definitive guidelines and due dates, and reliable follow-through. Proactive management and frequent touches We’re not going to sit around and wait for you to ask us for help; we fully take your community management in hand so that you can sit back and relax. Long-term relationships We have one of the highest retention rates in the industry. In fact, we have clients who have been with us for over 20 years. Quick response time Customer service is our number one priority. We promise to always respond in a timely manner to your questions and concerns. State-of-the-art online tools We use automated software that makes your job easier, allowing homeowners to make payments, schedule maintenance, and submit requests online. Proven track record We’re happy to share case studies that spotlight our ability to improve your community while also cutting costs. Contact us to learn more. Local, community-based business Brown Community Management started right here in the Phoenix valley, and we understand local concerns better than anyone. Meet Our Team What makes our strong client relationships possible is the dedicated effort of our amazing team. At the highest level, we set a cultural standard of accessibility and professionalism. When you become a Brown client, you’re assigned a community manager who will visit your community regularly, reach out at predictable intervals, and stay on top of important calendar considerations. Bob Brown, CAAM President In 1996, following a successful career in commercial banking in Arizona and California, Bob founded Brown Community Management to provide outstanding full-service HOA management services with intelligent solutions to communities in the Phoenix area. Read More Dean Northrop, CAAM Executive Vice President Dean joined the Brown Community Management team in 2012, and served as Senior Manager and Vice President before his current role as Executive Vice President. Dean strongly believes that we best serve our client communities by providing unparalleled support to our community managers, and creating mutually respectful relationships with homeowners, board members, and vendors. Read More Courtland Bickmore, CAAM Senior Vice President Of Financial Services Courtland has been with Brown Community Management since 2011, where he started as a community manager. In 2014 Courtland was promoted to the position of Financial Services Manager. Now as the VP of Financial Services, he is responsible for the oversight of the accounting process to ensure that all activities from accounts payable and accounts receivable, to collections and resale are processed correctly. This ensures that BCM produces quality financials for our communities. Read More Matthew Bertozzi, CAAM Senior Vice President of Management Services Matt has been an HOA management industry professional since 2001, overseeing a wide range of clients that include single family, condominiums, PUDs, master-planned communities, high-rises and developers. Matt loves working with his team to ensure all of our clients’ needs are met. Read More Tim Macica, CAAM Senior Vice President of Management Services Tim has been an integral part of our team since 2008 when he began his career with us as a Community Manager. His potential was obvious, and he was quickly promoted to Senior Community Manager in 2010. Read More Jonathan Brown, CAAM Vice President of Business Development & Administration After receiving a bachelor’s degree from the Marriott School of Business in 2015, Jonathan chose to reunite with Brown Community Management. Jonathan has grown into his current role where he works closely with communities that are looking for an upgrade in their management services. Read More Sherrie Cutler, CAAM Vice President of Organizational Support & Strategic Accounts Sherrie joined BCM in late 2012 as an Administrative Assistant and soon became a Community Manager. Through her dedication and hard work she was promoted to Senior Community Manager in early 2016. Sherrie has contributed to community website implementation, in addition to online voting vendor partnerships. She continues to pursue technology advancement opportunities for our clients and staff. Read More Michele Lockhart, CAAM Vice President of Management Services Michele joined our team towards the end of 2015 and was later promoted to a senior community manager in 2018. Michele has worked on several different committees within the company, organized several company events and has contributed her art and design talents in many ways. She currently assists with training new employees with varying experience and often seeks new ways to improve day-to-day tasks for her co-workers. Michele works tirelessly to show her clients and homeowners exemplary leadership with both issues and exciting improvement projects. Michele is a wonderful example of keeping promises while exceeding expectations. Read More Melissa Alexander, CAAM Vice President of Management Services Melissa joined Brown Community Management in the fall of 2017 and has quickly taken to her role as a community manager. Having been a small business owner and in operational management for many years, Melissa’s skills greatly aided in her growth with the company. Melissa was promoted to a senior community manager in 2019 and continues to assist in training staff members and supporting company processes. Read More Debi Berndt, CAAM Regional Manager Debi joined the Brown Community Management team in 2013, and first served as a community manager and senior manager before her current role as regional manager. Debi excels at board relations and owner support. Her dedication to assist board members and homeowners to achieve a safe and beautiful community is unparalleled. Read More Sarah Kielblock, CAAM Regional Manager Sarah joined Brown Community Management in 2010 as an administrative assistant and was quickly promoted to community manager in 2011. Today, she is a Regional Manager, where she directs a portfolio of high maintenance communities, trains new managers, and develops new processes, continuously improving our ability to deliver excellent results for our clients. Sarah is always assisting in all areas of operation for BCM – from front desk operations, homeowner care inquiries, and going above and beyond to provide great service to homeowners and board members – in turn, creating a strong partnership in the community, as well as mutually respectful relationships with homeowners, board members, and vendors. Read More Susan Cadorette, CAAM Operations Supervisor-On Site Division Susan joined BCM in 2015 as a Community Manager for several communities and was quickly promoted to an onsite manager position for a high rise in downtown Phoenix. Currently, Susan serves as the Operations Supervisor of the On-Site Division, assisting on-site managers with a myriad of issues which can occur in multi-unit complex residences. Susan has over 15 years of experience managing high-rise properties and specializes in communications and client conciliation. Read More Linda Hess Senior Property Accountant Linda joined BCM in 2014 as our senior property accountant, bringing accounting experience in the manufacturing and finance industries. She is responsible for integrating new clients into BCM’s accounting software, and ensuring all clients are provided with quality financial information in a timely manner each month. Linda loves solving accounting related problems for our clients and is devoted to accuracy and timeliness of production for our clients’ financial statements. Read More Jennifer Wilkerson AP Lead Jennifer joined Brown Community Management in 2014 as an administrative assistant to our community managers. She soon advanced into being a corporate admin and then an AP specialist. In her current position as the accounts payable lead she is responsible for the AP team accuracy as well as unique payables and accounting projects. Jennifer’s technical knowledge has also made her an integral part of the testing, implementing and training of our automated accounts payable system. Read More Deanna Daniel, CAASP Administrative & HR Support Deanna came to Brown Community Management in 2013 with a wealth of legal administrative support and home business experience. She was hired for special projects to support the executive team and community managers. In just a few months, she took on transition, insurance, contracts, parcel tracking, budget reviews, and working with CPA’s. In 2017 she was promoted to office manager over the administrative staff and received her CAASP certification in 2018. She continues to work to find methods to make the office more efficient and productive. Read More Award-Winning Service. Recognized for Our Professionalism and Client Care. 1 2 3 A Commitment to Giving Back. Through our BCM outreach program, we cultivate a spirit of giving in everything we do. We organize monthly events and drives to serve our local communities, donating both time and resources in order to build up those around us. The camaraderie developed by the kindness and benevolence of our employees expands beyond our doors. We’ve seen our efforts inspire generosity from our families, vendors, homeowners, and others in our community. We take pride in all of our volunteer efforts and are grateful to have opportunities to support local causes, as well as those whose reach extends across the globe. Here’s a small glimpse of the organizations we’ve partnered with in the past in order to provide much-needed resources for those in need: 1 2 3 7255 E. Hampton Ave. #101 Mesa, AZ 85209 Get Directions (480) 539-1396 Residential Login Copyright © 2021 Brown Community Management. Website by VURIA