Autocue A Vitec Group brand Vitec Group Websites Contact Us Support FAQ Downloads Ask Support Call us on UK +44 (0)845 671 5502 Sales Enquiries Email Support US +1 (203) 929 1100 Sales Enquiries Email Support FAQs | Autocue QTV Software support for teleprompters, scripting, newsroom and video servers is available immediately during working hours from any of our offices (London & New York). You can call any of these support teams, regardless of where you purchased your system. Q. How do I register QStart? Q. How do I register QStart for Mac? Q. How do I configure my monitors in QStart? Q. How do I configure my monitors in QStart for Mac? Q. Prompting is not smooth in QStart, what can I do? Q. How do I clean the teleprompter glass? Q. What is the latest version of the teleprompting, scripting and newsroom software and where can I download it? Q. Where can I purchase your products from? Q. How long is my teleprompter under warranty? Q. I have a problem with one of your products, who should I contact? Q. What are the pin outs for the serial foot control? Q. What are the pin outs for the serial 2-button hand control? Q. What are the pin outs for the serial multi-button hand control? Q. What is the standard and maximum length of the foot control cable? Q. What is the standard and maximum length of the serial 2-button hand control cable? Q. What is the standard and maximum length of the serial multi-button hand control cable? Q. What is the length of the video cable supplied with teleprompters? Q. What is the length of the robotic conference stand data cable? Q. What value potentiometer is used in the serial foot control? Q. What value potentiometer is used in the serial 2-button hand control? Q. What value potentiometer is used in the serial multi-button hand control? Q. What is the filter factor of the teleprompter glass? Q. Which way round does the teleprompter glass go? Q. What are the pin outs for the cue light? Q. What is the voltage and the current of the teleprompter cue light? Q. What are the pin outs for the teleprompter cue light sensor? Q. What are the pin outs for the teleprompter monitor D.C input? Q. Can I change the connector of a Wincue or IMT foot control to use on a serial line? Q. How do I setup/install QMaster? Q. How do I find the QBox MAC address? Q. How do I display Arabic/ Other right to left complex languages on my teleprompter correctly? Q. Why does Arabic not justify correctly when scrolling down? Q. When text/remarks/comments are marked to NOT be displayed (within ENPS) why does the prompter display it? Q. What languages will work in QPro? Q. How do I turn on/off Auto-Save in QPro? Q. How do I turn on/off the Cue Marker in QPro? Q. How do I change the default font for scripts in QPro? Q. Prompting is not smooth in QPro. How can I adjust the scroll control? Q. How do I adjust the location of my Cue Marker in QPro? Q. Is there a way to stop QPro from creating a new blank script on startup? Q. I've just installed QPro - how do I get my scroll controller to work? Q. How do I capitalise the whole script? (not available in QStart) Q. What's the best way to format my script on a teleprompter? Q. What font type should I use on a teleprompter? Q. What font size should I use on a teleprompter? Q. What colour font and background should I use on the teleprompter? Q. What should I use inverse colours for on the teleprompter? Q. How can I best cope with long words on my teleprompter? Q. What is the cue timer and when should I use it? (Not available in QStart) Q. How do I make live edits on my teleprompter? (QMaster only) Q. Can I hide banners from being prompted? (Not available in QStart) Q. How do I create queues and skeletons? Q. How do I change the default pane for editing scripts? Q. How Do I scale the the QBox teleprompter output so that wrapping and margins stay the same, but the overall size is increased/decreased? All content Copyright © Autoscript Limited 1999-2016. All rights reserved. Unit 2, Heathlands Close, Twickenham, TW1 4BP, UK | Legal | Resources | Returns Policy Autoscript Limited, trading as Autocue. Registered office, Bridge House, Heron Square, Richmond, TW9 1EN. Registered in England. Company registration number 1787605. +44 (0)845 671 5502 Email Autocue | Email Support