Helpline 0808 800 2222 Home›About us›Senior Leadership Senior Leadership Team Jeremy Todd - Chief Executive Jeremy has worked at Family Lives since 2009. Jeremy also oversees Bullying UK, Parenting UK and PositiveBoundaries which are part of the Family Lives group. He has a professional background in counselling, health services and the criminal justice system. Jeremy is a seasoned broadcast interviewee and regularly appears on radio and television as a family and parenting commentator. He is a key note speaker on parenting and family support topics ranging from family engagement in education to family health and wellbeing. Jeremy worked in a number of NHS Trusts including the Royal London and has also worked in Holloway Prison. He has led a number of organisations in community development and has led the implementation of nationally accredited training schemes and guidelines for professionals working with young people. Jeremy has also worked within children’s palliative care and has been Chief Executive of a children’s hospice. Contact Liz Gallagher (PA) Pamela Park - Deputy Chief Executive Pamela joined Family Lives in 2012, having served as Chief Executive of Parenting UK since September 2008. Before joining Parenting UK, she was Deputy Chief Executive of Voluntary Action Westminster focussing on neighbourhood renewal, community involvement, partnership working and children’s centre outreach. Pamela previously served as faith communities development officer for the London Civic Forum. Pamela holds a post graduate diploma in Voluntary Sector Management from Cass Business School and a Masters degree from Lancaster University. As Deputy Chief Executive, Pamela oversees the work of the Fundraising, Operations and Communications teams. Contact Pamela Park Rosemary Spillman - Director of National Services Rosemary started with Parentline UK as a volunteer in 1991, joining their small central team giving parents information about their nearest Parentline service. As the demand increased she trained as a call taker, and as the service grew she progressed to supervisor, trainer and eventually Helpline Manager, managing the ever-expanding local team. When Parentline UK merged with Stepfamilies in 1999, Rosemary became Area Manager of the Essex office and after a number of roles such as Regional Director and temporary Finance Director, was recruited onto the senior management team in 2006. Rosemary manages all of our national services including our helpline, email support service, individual telephone support and extended telephone support. She has a son and a daughter. Contact Rosemary Spillman Rachel Tonkin - Director of Communications Rachel joined Family Lives in 2012 following a merger with Parenting UK where she was Head of Communications. Before working at Parenting UK Rachel worked for The Stroke Association and Ofsted. As Director of Communications Rachel oversees all Family Lives communications work with our wide variety of stakeholders both individual and corporate through our suite of Family Lives websites, social media and press activity, and is also working on our digital innovation project. Contact Rachel Tonkin Sandra Hiller - Regional Manager Sandra Hiller is Regional Manager of our London and South East office offering services to families. Sandra started with Parentline UK as a volunteer call taker in 1991, and utilising her training background she progressed to volunteer trainer and eventually Regional Trainer for Parentline UK supporting the development of the volunteer training programme for the helpline. After the merger with Stepfamily Association in 1999 Sandra was instrumental in developing the training and pilot the launch of our Individual Telephone Support service. In 2001 Sandra became Area Manager of the Hertfordshire office and took a proactive role in developing and building local services across the county and wider areas expanding our reach and profile with Local Authorities and Voluntary Sector Agencies. In 2010 Sandra become Regional Manager for London & SE and has recently been recruited to the Senior Management Team to support the Business Development of the area offices and the national organisation. Contact Sandra Hiller Asefaw Haile - Finance Manager Asefaw joined Family Lives in 2009. Prior to joining the charity, Asefaw worked for many years in various finance and accountancy roles both in the voluntary and private sectors. As a Finance Manager, Asefaw oversees all areas of finances of Family Lives. Contact Asefaw Haile Caroline Fanshawe - Senior Area Manager Caroline joined Family Lives in 2014, initially as Area Manager for the North and Midlands. During this time she has led and set up early learning and volunteer befriending projects in the North East, Nottingham, Coventry, Leicester and South Yorkshire. Caroline has a background in project management, leadership, training and volunteer management. Prior to working with Family Lives she worked for the Children’s Food Trust where was Head of Operations and Training and Interim Director for a number of national healthy eating programmes; she has also managed a national environmental award scheme. She was previously a headteacher and primary teacher and has designed and delivered numerous training and development courses. She is a qualified executive coach. As Senior Area Manager, she oversees the coordination of locally delivered services with our HR, IT, services support and engagement teams. Contact Caroline Fanshawe Jason Bailey - IT Manager Jason joined Family Lives in 2015 as the IT Manager, managing a small internal IT team and Family Lives relationships with external IT Service providers. Jason has a 15 year background in IT Management from numerous roles in education and business. Jason holds IT Qualifications from Microsoft, ITIL and others as well as a degree in Digital Networks from Brighton University. Contact Jason Bailey About us Our vision, mission and history Contact us Our president and trustees Send us your feedback Work for us Our services Senior Leadership Team News Press Accounts and reports Join our newsletter Receive our regular updates and advice sent straight to your inbox. For advice and support on dealing with bullying Help us be here for families in crisis Donate now Did you find what you were looking for? Share your views on our website by filling out our survey. 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