Enlighten OPEX +1 617-999-7610 info@enlighten-opex.com Healthcare EIM Select Country OUR WORK INDUSTRIES INSIGHTS ABOUT US START A CONVERSATION PROACTIVE AND TRANSPARENT OPERATIONS We enable dramatic, sustainable operational transformations that engage employees, empower managers and create visibility across the business. This improves performance faster than you ever imagined possible. So fast, the typical ROI is six months. LEARN MORE WATCH 2-MINUTE OVERVIEW VIDEO YOU'LL SEE RESULTS. GUARANTEED. On average, our clients see: 28% EMPLOYEE ENGAGEMENT GAIN Pulse surveys consistently show engagement gains with comments like "Enlighten Team Turbos keep us focused on our goals on a daily basis" 60% BACK OFFICE PRODUCTIVITY GAIN 60% productivity gains within 20 weeks, often 100% gains within the first year. There's no faster way to measurable cost savings 40% IMPROVED CUSTOMER SERVICE Typical gains include reduced complaints, cycle times and backlogs (20-70%), together with improved quality and gains in Net Promoter Scores (40%) LEARN MORE ABOUT THE RESULTS YOU CAN EXPECT CLIENTS AND THOUGHT LEADERS SPEAK TO OUR EFFECTIVENESS "The combination of software, services, analytics and methodology is unique, and will not be easily replicated by other providers." COOL VENDOR REPORT GARTNER 2 3 DATA AND MANAGEMENT DISCIPLINES TO ENGAGE & EMPOWER. ALL IN ONE PLACE. An Enlighten transformation empowers team members and managers with actionable daily metrics. The software solution provides powerful forecasting and planning tools which, together with the introduction of management disciplines, drives continuous improvement. Our SaaS solution requires minimal IT involvement to get you up and running quickly. PLANNING & METRICS THAT EMPOWER EVERYONE WE COACH & MENTOR YOUR TEAM FOR SUSTAINABLE CULTURAL CHANGE Our lean methodologies help managers identify waste and available capacity, so they can continuously optimize efficiency without compromising quality and customer service. Supported by intensive coaching, mentoring and practical software analytics, managers learn to integrate planning, forecasting, and scenario modeling into their routines. New habits are embedded for sustainable continuous improvement. LEARN HOW OUR PROGRAM WORKS WE HELP BUSINESSES LIKE YOURS Our clients represent a broad range of global and local businesses with back-office and contact center operations. From banking and wealth management to P&C, life and health insurance, we can help your team transform and deliver exceptional value. LEARN MORE ABOUT THE CLIENTS WE SERVE HEALTHCARE INSURANCE BANKING WEALTH MANAGEMENT BUSINESS PROCESS OUTSOURCING ADMINISTRATIVE PROCESSING FEATURED INSIGHTS Enlighten On-Site Assessment Enlighten conducts an on-site assessment before every project to ensure fit and to review existing management practices /tools. A typical on-site assessment takes 4-5 days followed by a presentation of findings, projected benefits and ROI. Our process is fast, but thorough - and we back up our projections with guarantees you can count on. READ THE ARTICLE VIEW MORE INSIGHTS LATEST NEWS Enlighten receives a Frontrunner Award in CEO of the Year READ MORE VIEW ALL NEWS DO YOU WANT TO TRANSFORM YOUR OPERATIONS? START A CONVERSATION 175 Federal Street, Suite 900 Boston MA 02110 +1 617-999-7610 info@enlighten-opex.com LATEST TWEETS How do you manage return-to-work and #remote work as we head into 2022? @MITSloan #management students have developed a framework for #hybrid work models – and it starts with #metrics. Learn more about the four-step framework here: ow.ly/7LWk50GQuTe pic.twitter.com/TXk14kTMr9 About 2 days ago from Enlighten's Twitter LATEST INSIGHTS Offshoring Last Resort Elements of Continuous Improvement Flexible Work Teams Avoiding BPM Project Pitfalls Overcoming the fear of sharing individual results The Power of Staff Engagement SITE NAVIGATION Transformation Program Metrics & Planning Industries Insights About Us News Contact EIM Terms of Use Privacy Policy Support Policy Copyright ©2021 Enlighten Software Site by M&C For better site navigating experience, please visit our EMEA site.Visit NowNo thanks, stay here