Personal Business COVID-19 Menu Log in Search Aviva UK Public Homepage Our services Our UK Business About us Customer Data Charter Protecting your data, simplifying your life How we protect your data Here at Aviva our goal is to protect you with our insurance policies. But as our customer it’s also our duty to protect your personal data. Our Data Charter is a commitment to you – here you’ll find exactly what we do with your data and the rules around how it’s shared, which we strictly stick to. Take a look at the video below for a summary from Stefan Maczkowsi, or download it to read it in full. Video transcript Hi, I’m Stefan Maczkowski and I work here at Aviva. We’re here to protect you, and that includes your personal data. The world’s changing fast. And as we go about our lives in this digital world, we create a wealth of personal data. This data is incredibly insightful and when used in the right way, it can change our lives for the better, providing better products and better services. But we know what can happen if it falls into the wrong hands. So keeping your data safe and secure is our number one priority. At the heart of our promise to protect your personal data and simplify your life are three simple commitments. One: We protect your personal data. We keep your personal data safe and secure, by using technology such as firewalls, which prevent attackers from accessing our servers in malicious ways and keeps your data safe. We also use encryption, which is the process of encoding your data in a way only authorised parties can access. By constantly monitoring your personal data we can ensure it stays protected. Two: We do not sell your personal data. We don’t sell your personal data to anyone. Sometimes we share this data with trusted partners if it means you’ll benefit in some way, or if it means you can get more from Aviva. We do this with clear agreement from our partners about how this data can or can’t be used. For example, we might share your car registration number with a data provider who’ll help us identify your car make and model, making it much quicker for you to get a motor insurance quote. Put simply, it’s to make your life easier. Three: We use personal data to continually improve the products and services we offer you. We use your personal data to understand what you need, and then to offer you the right things at the right time. like tailoring your pension investments based on your planned retirement date. When we have your personal data, you can get quotes and settle claims much quicker, and say goodbye to unnecessary, time-consuming questions. As technology evolves and the potential for how data can be used develops, we’ll continue to make sure we protect your personal data, and use it to offer you the very best products and services to make your everyday life simpler. 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