Claims Services About us Customer Access Agents Portal Contact EN Home > Your New MAPFRE Policy and Billing Documents Your New MAPFRE Policy and Billing Documents Frequently Asked Questions To help make it easier to do business with us, MAPFRE is converting to a new policy processing platform. As a result, upon renewal, you will receive a new policy number in your renewal package. Additionally, documents and invoices will have a new look and feel and the myaccount.mapfreinsurance.com portal has been updated with new features. Please find frequently asked questions and answers below. How will I receive my renewal package? How do I know if I have converted to the new system? Should I contact a different customer service phone number for billing questions on my new policy? What is the payment due upon renewal? Is my existing billing information transferring to the new policy? If I make automatic payments through EFT, do I need to take any action? If I pay electronically through my bank, do I need to take any action? What if I have an outstanding balance from my previous policy term? What are my payment options? How do I receive a Paid-in-Full discount? If I’m a paperless customer, has anything changed? What is the paperless discount? How do I sign up for paperless? If I already have an online account on the portal, do I need to create a new one? What are the self-service option available on myaccount.mapfreinsurance.com? How do I update my coverages? Why are you updating the look and feel of the policy documents and billing statements? How does equity billing work? Why did I not receive two bills? What if I overpay my bill? Privacy Policy CA Privacy Notice Terms & Conditions Quote Disclosure Careers Contact CCPA Request MAPFRE © 2021 All rights reserved 