LAMPS PLUS | Info Center | Help, Policies & FAQ | Return Policy Return Policy HELP, POLICIES & FAQ TOPICS Help, Policies & FAQs Disclosure on Transparency in Supply Chains Frequently Asked Questions (FAQs) Glossary of Lighting Terms How to Shop LampsPlus.com Lamps Plus Professionals Info Lamps Plus Rewards Our 120% Price Protection Policy Return Policy Shipping and Delivery Terms of Use Your Privacy and Security Return Policy 60 Day Return Policy - Your Satisfaction is Guaranteed! We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 60 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt. Please note the following: All returns must be made with a Return Merchandise Authorization number; please call our Customer Service center at 877-704-2425. Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. All returned items must be sent back to us using the original shipping boxes and packing materials. Installed products with cut wires or loose crystal will be subject to a $50 fee. Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final. Our free return shipping offer applies only to the 48 continental US states and excludes certain items. Orders placed on Amazon.com do not qualify for our free returns offer. See additional details below. White Glove and Threshold orders must be returned within 10 days. To return a purchase, please follow the directions below. 1. Returns of Online Purchases 2. Returning an Online Purchase to a Lamps Plus Store 3. Returning Online Purchases Made at Amazon.com 4. Returning an Item Purchased at a Lamps Plus Store 5. White Glove Orders 6. Howard Miller Furniture and Clock Orders 7. International Customers Returns of Online Purchases To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425. A customer service associate will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us. Please note the following: Returns made without a Return Merchandise Authorization will not be accepted. Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Some product categories may include free return shipping. This offer applies only to the 48 continental US states and may exclude certain items with designer and giclée shades, and items that ship by freight. Orders placed on Amazon.com do not qualify for our free returns offer. If your item was delivered via freight, your return is subject to a $99.00 freight pick up fee which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number. Respond to the order return request email with the shipment date and tracking number. If possible, also include a copy of your emailed invoice in your return box. Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee. If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader. back to top | main help Returning an Online Purchase to a Lamps Plus Store You may return an online purchase to any Lamps Plus store within 60 days of receiving it, but you must first receive a Return Merchandise Authorization (RMA) by calling 877-704-2425. Note: Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Amazon.com-sourced orders, and White Glove and Threshold orders cannot be returned to stores. Please contact us for assistance. All merchandise must be in the original packaging. Note that installed products with cut wires or loose crystal will be subject to a $50 fee. When you contact us, please indicate your online order number and the store location you will be using to make your return. Please note replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request. For your store visit, please bring with you the following items: The RMA authorization for store return sent to you via email. The credit card used for the original purchase. The item to return in its original packaging. Click the following link to Find a Store Near You back to top | main help Returning a Purchase Made at a Lamps Plus Store You may return a purchase made at one of our retail stores to any Lamps Plus location. Note: Furniture and rug purchases made online at LampsPlus.com or at an in-store computer kiosk cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Find a Store Near You When you go to the store for a return or exchange please bring with you the following items: Your sales receipt. The credit card used for the original purchase. The item to return, in its original packaging. back to top | main help Returning or Exchanging Delivered Furniture Furniture and rug purchases cannot be returned to a Lamps Plus store location, they must be shipped back to our warehouse. These items must be returned using the original shipping boxes and packing materials. Returning Online Purchases Made at Amazon.com We're sorry, but at this time online purchases made through the Lamps Plus Amazon.com storefront cannot be returned to a Lamps Plus retail location. Amazon.com purchases can only be returned via mail to our central warehouse facility. Please see our Returns of Online Purchases section for information on how to make a return. back to top | main help White Glove Orders You have 10 days from the date of delivery to notify us that you would like to return your White Glove order. To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425. A customer service associate will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us. *Returns made without a Return Merchandise Authorization will not be accepted. Please note the following information: Returns made without a Return Merchandise Authorization will not be accepted. Returns cannot be made to our Lamps Plus store locations. All merchandise must be returned in the original packaging. Original shipping charges are non refundable. Return shipping charges are the responsibility of the customer and are non-refundable. There is a 10% restocking fee assessed on all White Glove returns. Once the product is received at our warehouse in good condition we will issue a refund. See the Returns of Online Purchases section above for additional information. back to top | main help Howard Miller Furniture and Clock Orders For Howard Miller items requiring special delivery service, no returns or refunds are possible once the 3 day grace period is over and your order has been processed. Please note that once you place an order for a Howard Miller furniture or clock item, you have a 3 day grace period to change or cancel your order. No refunds will be issued after this 3 day grace period. On the 3rd day after your order is placed you will be notified by email that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period. For Howard Miller clocks, if for any reason there is damage to the case at time of delivery, or if the clock has problems running, Howard Miller has the right to first send out a technician to repair the problem. Their service network touches all zip codes in the continental United States. If the clock technician is unable to repair the clock, Howard Miller will have the clock picked up and a new clock shipped to you at Howard Miller's cost. If you have any questions, please call us at 800-782-1967; a sale representative will be happy to assist you in your buying process. back to top | main help International Customers Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses. back to top | main help