WOMEN MEN STORIES SMILE THE ARCHIVES GB £ ACCOUNT ICON SHOPPING BAG Frequently Asked Questions Festive Season Will my order arrive in time for Christmas? Are you offering extended returns during the festive season? Can I still book a DHL return collection over the festive season? I am purchasing a gift from manoloblahnik.com. Will the recipient be able to return or exchange their order? I placed my order after the suggested Christmas cut-off date. When will it be shipped? How do I cancel my order? I need assistance. Who do I contact over the holiday period? My order has been cancelled. Why? Orders How do I make a purchase on manoloblahnik.com? How do I know if my new item will fit? Will Brexit affect my order? Which currency can I buy in? What payment methods are accepted on manoloblahnik.com? Do you ship to my country or region? How long does it take for order processing and delivery? How much will I be charged for shipping? Will there be additional duties payable on my purchase? When will I be charged for my order? How will I know my order has been received? Can I cancel my order? Can I reserve an item to buy later? Can I make special requests on my order? My order has been cancelled. Why? My order was cancelled. When will I receive a refund? Delivery Do you deliver to PO boxes? How do I track the delivery of my order? Where is my order? Does my parcel require a signature upon delivery? Can I change my shipping address? Returns and Exchanges Can I return my order? What is your returns policy? Can I exchange my order? I lost my return label. How can I get a new one? I checked out as guest. How can I return my order? I am purchasing an item as a gift. Can the recipient return it? Can I use my own return service? I decided to keep my order but have already submitted the return form. What should I do? How do I track my return? Can I return my item to a Manolo Blahnik boutique? I am no longer in the country where my order was delivered. Can I organise a return collection? Can I make an exchange for a different style? How long does it take to process my exchange request? I have requested an exchange. When will I receive my new order? If my exchange request is rejected will I receive a full refund? Refunds When will I receive my refund? Will I be refunded the full value of my order? Boutiques Do you offer private appointments at Manolo Blahnik boutiques? Where are the boutiques located? Repairs Do Manolo Blahnik offer a repair service? I have purchased an item from manoloblahnik.com within the past year and believe it is faulty. Am I entitled to a repair? I have purchased an item from a Manolo Blahnik boutique / stockist within the past year and believe it is faulty. Am I entitled to a repair? I believe my Manolos might be damaged. Am I entitled to a repair? I have recently purchased from manoloblahnik.com and believe I have received a faulty shoe. What do I do? I would like to restore / repair a pair of Manolo Blahniks. What do I do? I would like to resole my Manolo Blahniks. Where can I go for this service? I would like to redye a pair of Hangisi. Is this a service Manolo Blahnik offer? How much will it cost me to restore my Manolo Blahniks? I have booked a service through The Restory and need help. I have received a pair of Manolos as a gift and I believe they are faulty. Can you help? I live outside of the UK. Can I use the Mend my Manolos repairs and restoration services powered by The Restory? Covid-19 Are your boutiques now open? Which boutiques are offering virtual appointments? What can I expect to be different in the boutiques to protect me from COVID-19? What can I do to protect myself from COVID-19 when in the boutique? How else is Manolo Blahnik supporting the global community through the pandemic? CONTACT US DELIVERY RETURNS EXCHANGES PRODUCT CARE REPAIRS FAQ Manolo Blahnik Enter your email here to sign up to our email newsletter to stay up to date with the latest product releases. You can unsubscribe at any time. For details on how we use your data please see our Privacy Policy. Enter your email address CUSTOMER SERVICES CONTACT US DELIVERY RETURNS EXCHANGES PRODUCT CARE REPAIRS FAQ SHOP WITH US STORE LOCATOR CONCIERGE GIFT WRAPPING COOKIE POLICY PRIVACY POLICY TERMS AND CONDITIONS RETURNS POLICY ABOUT US MANOLO BLAHNIK THE CRAFT OUR COMMITMENT CAREERS COMPANY VALUES MODERN SLAVERY STATEMENT LABOUR CODE FOLLOW US INSTAGRAM FACEBOOK TWITTER PINTEREST YOUTUBE