Home Making the Difference Service Portfolio Track Record Our Team News Careers Contact prosource.it continually strives to provide all supported users with first class service. We do however recognise that some executive users have important priority demands and we always maintain a list of customer VIPs as part of our standard Service Desk service process. These individuals are provided with prioritisation and an enhanced level of service at no additional charge. We agree and maintain this VIP list with client IT Management ensuring there is optimum focus on identified key users. Many clients also have us provide a formal, enhanced level of IT executive support for their Senior Management Executives. This is achieved by dedicating senior, respected prosource.it support staff to provide personal Executive Support. Excellent, trusted relationships mature with the senior management to deliver top quality, superior service to these critical users. This service is usually accompanied by an additional hours of service or out-of-hours cover as senior management tend to travel and work outside of the ‘normal’ work day. prosource.it Executive Support delivers significant benefit to: the business directly: ensuring the senior management have absolute minimum IT service disruption and can spend more of their valuable time focussing on their business, unencumbered by IT the IT function: enhancing their reputation within the business, especially with their most senior customers 1st & 2nd line support for Infrastructure & Apps Service Desk Server Support Mobility Audio Visual Executive Support Real Time Operations & Emergency Response Systems Application Support Offshore IT Created by Yellow