Menu Sign in Home Member resources Frequently asked questions Member resources Waiting for coverage to start? New member checklist Choosing a doctor Member ID card Where to go for medical care Pharmacy benefits Health care programs Health care tools How to submit a claim Forms Frequently asked questions Find frequently asked questions for: Dual Special Needs Plans (D-SNP) Medicaid Medicare Frequently asked questions Find answers to common questions about health plans and coverage Whether you're new to your health plan or have been a member for years, from time to time, it's natural that questions may pop up. We've gathered common health plan and coverage questions below to help you get started with finding the answers you may be looking for. If you're looking for answers about your specific health plan benefits and coverage, the first step is to sign in to your health plan account. There, you can find details that are specific to you and your health plan. Find information and resources for COVID-19 Get information about COVID-19 coverage, testing and vaccines. Find helpful resources like our online symptom checker, testing locator and vaccine locator. Learn more at our COVID-19 Resource Center. Accessing your health plan information Why register for a health plan account? What will I find on my member site? Do I need to change my login information or re-register if my group number changes? How do I download the UnitedHealthcare® app? Is there a phone number to call if I want to ask a question? Is there a way to see what date my coverage started? Your member ID card (health plan ID card) What if I can’t find my member ID card (health plan ID card) or don’t have it with me? How can I request a new member ID card? I’m a new member. Is there anything I can do before I receive my member ID card? I am a new member and just received my member ID card. What should I do now? Finding care How can I find a network doctor, clinic or hospital? How do I set up a virtual visit (telehealth visit)? Benefits and coverage How do I know what services are covered by my health plan? How do I know if I need a referral to see a specialist? What is prior authorization? How do I know if I need to get prior authorization? Can I sign up for paperless delivery of my health plan documents and communications? Managing costs and claims How do I find out if my claim has been processed or paid? How can I find information about my health savings account (HSA)? Pharmacy and prescriptions How can I find a network pharmacy? How do I find what prescription medications are covered by my plan? How do I know how much my prescription medication will cost? Why could my medication cost change? Accreditations and certifications What accreditations and certifications has UnitedHealthcare received? NCQA CHAP More questions? We’re here to help. Contact us or call the phone number on your member ID card to talk with a representative. Share Footnotes Please note: when you set up your account, for certain plans, you may not need to include numbers after the dash or space in your ID number. (For example: 1234567-00) Disclaimer UnitedHealthcare® app is available for download for iPhone® or Android™. iPhone is a registered trademark of Apple, Inc. Android is a trademark of Google LLC. Apple, App Store and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are registered trademarks of Google Inc. Contact us Careers Newsroom About us Accessibility Legal Privacy Terms of use Language assistance Nondiscrimination Health care fraud Follow us © 2021 United HealthCare Services, Inc. 19-11159 8675697 Rev 2/19