Services Careers Contact Us About Us Home » Services Contact Center Solutions For nearly 40 years now, InfoCision has been the leader in customer care and call center solutions – We provide a full spectrum of direct marketing services that help the nation’s top names build their brand by better serving their customers. We will help your business succeed Email Us Call 1-855-666-4577 OUR CORE BUSINESS Superior Call Center Services We’re approaching 40 years of delivering exceptional performance and customer experience for our clients. Join the top nonprofit and commercial businesses in the world as an InfoCision partner. Learn More MAXIMIZE RESULTS Find the Right Solution for You From call center to compliance or employee retention, we provide customer care services that benefit your organization or company. Every program is tailored to meet your specific needs. Products and descriptions are below. You can narrow them by category: All Call Center/Contact Center Data Modeling & Analytics Employee Incentives (Engagement, Gamification, & Recognition) Mail & Print Social Media Monitoring (Response) Technology & Compliance Training & Quality Our high-quality call center agents serve as your brand ambassadors. We offer a full range of inbound and outbound services, customized to fit the specific needs of each individual client. We incorporate innovative marketing strategies to expertly handle all facets of the market, including customer care, consumer and business sales, direct response, fundraising, volunteer recruitment, bilingual services, and so much more. From big-picture branding to campaign-specific script writing, your dedicated account team goes to every length to ensure you the greatest return on investment. Experience the InfoCision difference, and partner with us today! Inbound intelligence in an instant. Our technology-driven Gofer platform automatically identifies the identity, location and demographics of 90%+ of your inbound traffic. Instantly analyze and prioritize the value of your leads, resulting in a custom experience with increased results on your most valuable customers. Go beyond the phone call and communicate with your customers through the platform they prefer. We provide you with either dedicated or blended support agents for all your customer service and sales needs through a variety of channels, including live, interactive chat, email, and text. As a supplemental or standalone service, multi-channel service is imperative to customer retention and will propel your customers’ experience into the next generation of direct marketing. Texting is the quickest way to engage your customers in the moment. Messaging is the perfect business tool to positively impact how and when they interact with and view your brand. Engage your customers by creating urgency, increasing message exposure, and positively influencing the decision-making process. Add texting to your multi-media marketing strategy to achieve your business goals. As your virtual call center infrastructure, we deliver inbound routing and outbound dialing services to call center agents allowing them to remotely perform the same functions as a full-service contact center. Our team provides the reliability and stability you need while reducing the support burden on your team, allowing you to focus on your business. Our data analytics experts make one-to-one marketing simple. Add an extra layer of intelligence to your business and target the audiences that will deliver maximum performance and highest return. Our data analytics experts make one-to-one marketing simple. We customize models that include input, development, validation, customer profiles, and model reporting to best target those audiences that will have maximum performance and deliver the higher return for your business. By providing an extensive library of eLearning courses and creating customized content, we take your in-house training to the next level. Our interactive eLearning utilizes multi-media gamification, and specialized design principles to produce an engaging user experience that focuses on driving behaviors that deliver desired results. Through our simulated learning environment, your agents will actively practice positive habits and increase the quality and performance of their calls. Incorporating interactive learning, your training times are significantly reduced, and your role-play scenarios are greatly enhanced for a more beneficial agent experience. Improve your employee performance with the use of our quality assurance service. By providing analytics, key metrics, and rewards, our team of experts will propel your company’s performance to the next level. With the use of social chat and social response, our dedicated team will simplify the process of scouring the Internet to discover what your customers are saying about you and your brand. We respond to their comments, build communities, help you visualize your social media presence, and protect your reputation. Our CCPA-trained agents are here to guide, document, and respond to your consumers’ privacy concerns. From acquiring toll-free numbers, to handling requests and executing multi-channel responses, we offer a full-case management solution to ensure your company’s compliancy. Engage your employees, track their progress, and improve performance with our OME platform. Your employees will be focused on your goals and earn a sense of enjoyment and fulfilment from their contribution. Entirely customizable to meet individual company KPI’s, this tool will address performance, accountability, and motivation. Motivate your employees to succeed each workday through exciting workplace challenges, friendly competition, and instant rewards! With this customizable platform, you will engage your team, recognize top performers, and allocate incentive points accordingly. Elevate your marketing initiatives by using copy and images that speak to your specific audience. With a direct mailing service, you can send letters, postcards, brochures and other printed items to hundreds, if not thousands, of existing and potential customers. InfoCision’s Fulfillment services includes receiving and storing inventory, processing orders, pick and pack, and shipping. Trust InfoCision to handle your mail, print and fulfillment. Stop getting blocked and start having more conversations with your customers. Our proprietary Caller ID platform includes scalable number management, carrier registration & scam/spam tag removal services, and a “Smart-Rotation” system designed to prevent tagging and increase connect rates for your business. © 2021 InfoCision Management Corporation. All Rights Reserved. Privacy Policy