Navigate to Kardex.com Quick navigation CONTACT MENU Service Portfolio Benefits Service overview Service agreements Customer statements In an increasingly dynamic market environment, unanticipated issues can often have serious consequences. With our Life Cycle Services, we support you wherever you need help. Whether you need maintenance, optimization, modernization, or training and consulting, together with us you will reach your operative goals. Benefits at a glance Kardex Life Cycle Services provide a holistic, flexible, and modular solution that ensures effective operation of your logistics and warehousing systems. Besides on-site services, we offer digital solutions like Remote Support and preventive maintenance. We are ready to help you with future planning and forward-thinking. Perhaps relocating is in the pipeline or your inventory and business demands have changed? The Life Cycle Service Team can support you at any time with system modifications as well as expansions or modernizations to keep pace with changing business requirements and integrate new technologies. Ensure safety & reliability Minimize business risks & maximize availability Ensure the longevity of and ROI for your solution Full range of services Improve your competitive advantage by implementing optimized intralogistics processes. We’re here for you and ready to discuss service options. Kardex service agreements Choose your individual service contract From the basic to the all-inclusive package, Kardex Life Cycle Service gives you complete control over your contract scope. Once you know which services you need, choose the care level that best suits your business. The Life Cycle Service team will work closely with you to develop a tailored package. Kardex Mlog service agreements Tab Navigation MBasic MAdvanced MPremium Software MBasic With MBasic, you set the framework for high availability of your plant, maintenance of the warehouse, key figures of your logistics solution, and as a result, compliance with the minimum legal requirements. QM-qualified service employees carry out all services. Scope of services Inspection / maintenance Spare-parts package Hotline: Monday - Friday 7:00 a.m. - 5:00 p.m. Repairs by agreement Training Safety inspection in accordance with accident prevention regulations (UVV) Racking inspection (EN 15635) Kardex Remstar service agreements Tab Navigation BASE Care FLEX Care FULL Care Software Care BASE Care Rely on our certified technicians to support your system. In the event of downtime or questions, our service team is available to help you during normal working hours. BASE Care provides basic support for non-critical systems. "I need reliable and dependable systems." Scope of services Annual maintenance and inspection Priority support Optional services Multiple maintenance and inspections per year VHZ outsources technical operations to long-term partner Find out why the mail-order company VHZ turned to Kardex Mlog to manage warehouse maintenance, inspection, repairs, service, and spare parts. DOWNLOAD CASE STUDY Customer statements – service makes the difference! “The experts running the hotline are very knowledgeable and can solve many issues on the phone, which is quick and efficient. Kardex Remstar is very flexible and service-oriented. It’s never a problem to schedule technicians outside of working hours.” J. L. Factory Director at Budweg Caliper A/S Prev Next The Life Cycle Service team is ready to support you! REQUEST A CONSULTATION Fusszeile Investor Relations Investor & Shareholder Information Corporate Governance Sustainability Annual General Meeting Corporate Calendar Results and Presentations Media Releases, Events & Exhibitions Careers Careers at Kardex Working at Kardex Open Jobs Contact Get in Touch Find a Local Contact Investor Relations Contact Subscribe to our blog Don’t miss the latest Kardex blog posts. SUBSCRIBE NOW Disclaimer Certificates Patents Privacy Policy Imprint Cookie Policy © Kardex 2021