Company Since 1970 The Co AV Solutions Markets Support About Contact Us Support Focused On Service In today’s world, technology plays a very important role in how business is conducted. Audio and Visual Presentation Systems as well as Video Conferencing Systems are just some of the business tools that are used by almost everyone in business today. When these business tools fail, it is crucial to get it up and running as soon as possible. Here at The Audio Visual Company, we understand the challenges that businesses face during today’s tough and competitive economy. Service Advantage Plan Programs Whenever service is provided, the charge for services, parts and outer island travel expenses (plus applicable tax) will be deducted from your balance. Hourly charges deducted from your balance will be done in 30 minute increments. A report showing your balance will be sent to you for your records. By purchasing a Service Advantage or a Service Advantage “PLUS” Plan, you can minimize the inconvenience of waiting for a purchase order or an approval of funding for a service call. Please contact our service department and ask about our Service Advantage Plan programs. For Location: Availability: Monday - Friday (excluding company holidays). 8:00 AM to 4:30 PM (contract hours). Outside contract hours will be 1.5 times the usual rate. Response Time (Service Advantage Plan): Call back to customer within 2 hours following receipt of a service call. Response Time (Service Advantage "PLUS" Plan): Call back to customer within 1 hour following receipt of a service call. Parts Coverage: Replacement parts for your repair may be purchased by using your Service Advantage Plan. Billing Increments: There is a minimum charge of 1 hour per technician sent out on each service call. After the first hour of each service call, charges will be applied in 30 minute increments. Time of Coverage: Assigned Plan level remains valid until eligible funds are depleted. General Warranty Coverage The Audio Visual Company (AVCO) is committed in providing prompt, courteous and responsible service to all of our clients. We provide a one-year limited warranty on all products that we sell. Onsite service repairs are also provided on all equipment that was purchased and installed by AVCO for a period of ONE (1) year from, (i) the original date of purchase or (ii) completion date of installation or (iii) the starting date of beneficial use, whichever occurs first. Limited Warranty Coverage All equipment purchased from AVCO is warranted to be free in material and workmanship for a period of ONE (1) Year from the original date of purchase. AVCO will, at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product. Limited warranty does not cover consumable items such as lamps, filters, plasma panels and burn-ins, batteries, etc. and other items. This also includes damage caused by misuse, abuse, accident, disaster, fire, flood, water, wind lightning, and Acts of God. In addition, operator error and items designed to fail in order to protect the equipment, such as power and/or lightning suppressors, are also not covered. Box Sales Coverage To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to The Audio Visual Company. In cases where the equipment is still covered under the manufacture’s warranty but extends past AVCO’s ONE (1) Year coverage period, AND Manufacture Factory repair is required, customer would be responsible for all associated freight and insurance charges. Damages Limitations AVCO SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. We'd love to talk to you! Do you have questions or want to have a chat about a request? We would love to help! Contact Us AV Solutions Markets Support About Contact Us Contractor's License Contractor's License: CT-18761 DOE Vendor: 006245 ANSI Accredited AVSP Better Business Bureau PSNI Copyright @ 2020 Video Warehouse, Inc. dba The Audio Visual Company