Helping our clients and people in the Covid-19 crisis MY ILG New business enquiries 020 8970 7113 Existing customers 0344 264 8000 MENU Fulfilment Delivery About Careers Case Studies Insights Contact Us Home > Fulfilment > Quality Control Quality Control with DRIVE Through our award-winning DRIVE online portal, every member of staff can play their part in improving our service Alex Saunders, Project Coordinator I’m Alex, Project Coordinator at ILG, and it’s my job to drive our culture of learning and continuous improvement. With so many customers for whom quality is a core brand value, it’s essential that we get our part as right as possible, every time. To help us achieve this we have invested in our own award-winning quality assurance programme, DRIVE – Define Review Implement Validate Evolve. Through the DRIVE online portal, every member of staff plays their part in identifying issues among the thousands of processes they perform every day, and suggest improvements that help our business and yours. DRIVE enables us to catch issues early and share knowledge across the whole business, and with you via our customer review meetings. It also serves as our training portal, helping us to keep every member of staff on a continual improvement programme and share key product knowledge. Thirdly, it helps us to manage Health & Safety and has contributed to ILG being awarded a RoSPA gold award for our H&S management. Watch our video to find out more. 2:53 Award-winning quality assurance How our unique DRIVE system helps us continually improve No stone unturned We incentivise all staff to complete more training via their own DRIVE account and reward contributors for ‘repair of the month’. Shared knowledge DRIVE ensures all learning is shared across the business, and with our customers. End-to-end coverage We monitor the entire supply chain, from your suppliers to customer returns. One solution benefits all Each issue is investigated, the cause identified and fixed. Solutions are shared with all our stakeholders, so everyone benefits. Enquire about our fulfilment services Our customer stories View our customer stories Enquire about our fulfilment services FOLLOW US ON International Logistics Group is a Yusen Logistics Company SITEMAP About Us Fulfilment Delivery Case Studies Insights Yusen Logistics Contact Us Blogsearch MyILG Environmental policy Privacy Policy Cookie Policy Terms & Conditions Get in touch new business enquiries 020 8970 7113 existing customers 0844 264 8000 we do deliver © 2021 ILG UK Surrey Website Designers - Knibbs, Reigate