EVERYONE ACTIVE MENU Accessibility Home » FAQs FAQS COVID measures & information More information about our COVID Measures How do I join Everyone Active? I would like to take out a membership, how do I do this? I have changed my mind and no longer wish to use your leisure centre. How do I cancel? How many courts can I book in one day? How do all players access the centre if only 1 person can book the court? How can I access the Everyone On Demand, online fitness package? How do I make a booking? I’ve cancelled my direct debit with my bank – how do I now start up my membership again? Login Having issues? see our troubleshooter What should I do if I don't have an email address? I have forgotten my details, how do I log in? How do I reset my password? I have just signed up, how do I set a password? Booking Session on the app & website I have forgotten my details, how do I log in? How do I reset my password? How far in advance can I book my gym session, class or activity? Why can’t I book for me and my partner together? What happens if I can no longer make my booked session? I’m not a member can I still book a session? I have just signed up, how do I set a password? Join online Who is entitled to my corporate discount? Can I add an optional extra at a later date? How do I cancel a membership add on subscription? Why are you asking me to provide Emergency Contact details? What is the final month in advance fee? Do you store my payment card details and is the payment process secure? How do I join Everyone Active? If I join today, can I use the centre immediately? How can I join my child on swimming lessons? Everyone On Demand How do I sign up for Everyone On Demand? What is Everyone On Demand? Do I need to be an Everyone Active member to get Everyone On Demand? How do I access Everyone On Demand? How do I cancel Everyone On Demand? Can I watch them on my Smart TV or laptop? I have a message to say “Everyone On Demand Membership Required”? General What do you do with my personal details? Which third parties do you share my data with and why? What should I do if I don't have an email address? Do you store my payment card details and is the payment process secure? Can I book classes and activities online? What is the best way to contact my centre? Where is my nearest centre? I have forgotten my details, how do I log in? Can I cancel activities online? What does the membership card give me? How do I make a complaint? How do I reset my password? I have just signed up, how do I set a password? PoolView What is a drowning detection system? What are the benefits of using a drowning detection system? Where will the drowning detection system be installed? Why are drowning detection systems being installed in some pools and not others? Will the drowning detection system mean the number of lifeguards on poolside is reduced? Who can view the footage? Who can request to view the footage? In what circumstance would a request to see the footage be approved? If the footage needs to be viewed as part of an investigation, how will you protect the privacy of other people who appear but are not relevant to the enquiry? Is video monitoring a necessary part of a drowning detection system? Who is legally responsible for the data and is it compliant with Data Protection Laws? How long is data from the system stored for? How is the data from the system stored? If an incident required the footage to be kept for more than seven days, how is it stored? Who are the approved colleagues who have access to the data? How have customers been informed about the installation of the systems? About Us Contact & Support Our App & Social © 2021 Sport & Leisure Management Ltd. Company Registration: 2204085 A BIT ABOUT COOKIES... We use cookies to enhance your experience on the website; by continuing on the site you agree with our use of cookies. For more information, see our Cookie Policy. ACCEPT