Solutions Platform Learn Company Conduct a search Submit Sign in Contact Us GET STARTED Home Resources RETURN TO NAV Content Library Check out our latest thought leadership & interactive experiences Blog Webinars & Events Publications Talks VIDEO The New Wave of Customer Support Customer support teams are underwater. With the ecommerce market growing by 45% in 2020, historic demand has led to support ticket volume rising by 30% since last year. And the nature of these customer requests are only growing more complex in nature. How prepared are service teams to handle this modern era of customer support? WATCH NOW WHITEPAPER The New Wave of Customer Support? AI Search With contact rates and consumer expectations rising — even post-pandemic — support teams are facing a major challenge. But advances in AI can help. In this whitepaper, we’ll examine the three waves of customer support automation — and unpack how AI search is set to revolutionize the industry. LEARN MORE EBOOK Improving Patient Acquisition with Find a Doctor in Six Steps 60% of consumers have higher online expectations as a result of the pandemic — but too often, health systems still aren't delivering a best\-in\-class digital experience to their patients when they search for providers, resources, and more. This e\-book explains how to improve this patient journey and drive incremental patient acquisition with Find a Doctor in six easy steps. LEARN MORE GUIDE The Secret to a Successful Website Redesign With more people shopping online than ever, a website needs to do more than just look good. Here’s how businesses can map out a full web redesign that marries form and function — and doesn’t leave a dollar on the table. LEARN MORE FILTERS Reset REGION North America (95) INDUSTRY Healthcare (16) Customer Support (5) Financial Services (5) Consumer Packaged Goods (4) Direct-to-Consumer (3) Food (2) Retail (2) Mortgage (1) YEXT CONTENT TYPE Webinar (48) Whitepaper (20) Podcast (11) eBook (8) Video (5) Guide (2) Report (1) Virtual Event (1) ENTITY TYPE Blog (189) Event (68) Publication (31) Podcast (10) 1 - 27 of 298 BLOG POST Earning Trust Through a Seamless Member Experience November 19, 2021 It’s no secret that the pandemic has driven more digital experiences than ever before. Healthcare has been particularly impacted by the pandemic’s digital focus. LEARN MORE BLOG POST The Difference Between Deep Learning and Machine Learning November 18, 2021 Artificial Intelligence isn’t just science fiction anymore. But what are the different levels? Yext explores deep learning and machine learning. LEARN MORE BLOG POST Five Key Takeaways From Healthcare Conferences in 2021 November 17, 2021 After two years of Zoom meetings and digital conferences, it was refreshing to finally get together with colleagues and friends in person at HMPS, HLTH LEARN MORE BLOG POST The Key Ingredient To Rounding Out Your CMS November 16, 2021 Selecting and implementing a content management system is a big undertaking. A CMS is the bedrock of your website and overall content ecosystem, allowing LEARN MORE PODCAST Search Wars: Ruby Au In this episode, we’re joined by Ruby Au, head of North America at Ecosia, the search engine that plants trees with its ad revenue. LISTEN NOW PODCAST Search Wars: Zac Pappis In this episode, we’re joined by Zac Pappis, VP of Insights at DuckDuckGo — and the second employee to join the company back in 2012. LISTEN NOW BLOG POST Research Suggests that Modern Site Search Can Deflect 27% More Tickets Than Past Solutions November 4, 2021 Your customers have a million problems — and they need your help. Okay, a “million” is an approximation. One million annual contact requests for customer LEARN MORE BLOG POST Faceted Guide: Enriching Search Query Responses November 4, 2021 Faceted search is a powerful tool to decrease wasted user time and increase customer satisfaction. Yext talks about how you can enrich your online business with it. LEARN MORE BLOG POST How Auto Complete Search Helps Users November 4, 2021 Auto Complete is a function we use every day. But does it really help us or our businesses? Yext explains how auto complete benefits your users. LEARN MORE BLOG POST What Is An AI Chatbot? How It Can Be Beneficial To Your Business November 4, 2021 Chatbots have been around for a few years, but recent advancements have made them more powerful than ever. Find out with Yext how AI Chatbots could benefit your business. LEARN MORE BLOG POST The Top 7 Specialized Search Engines in 2021 November 4, 2021 Last year saw a boom in online usage for pretty much everyone. Here’s our list of the specialized search engines that stood out from the crowd. LEARN MORE PODCAST Search Wars: Steven Levy In this episode, we’re joined by journalist and tech expert Steven Levy, Editor at Large at Wired and author of top technology books including “In the Plex: How Google Thinks, Works, and Shapes Our Lives” and the iconic “Hackers: Heroes of the Computer Revolution.” LISTEN NOW BLOG POST 6 Customer Service Tips to Implement October 28, 2021 Yext takes a look at the best customer service tips to implement into your business for a happy customer experience and for customer retention. LEARN MORE BLOG POST Becoming the Best Client Service Representative October 28, 2021 Being a client service representative isn’t always easy, but the role is critical. Yext walks through how to be the best. LEARN MORE BLOG POST Your Guide To Consumer Search: Meeting The Demands Of Your Customers October 28, 2021 Consumers are expecting a higher level of experience with brands. Digital behavior has forced businesses to adapt to the recently empowered buyer of this era. LEARN MORE BLOG POST The Most Important Customer Service Skills October 28, 2021 Do you know which customer service skills are needed most to exceed your consumers’ expectations? We break it all down here. LEARN MORE BLOG POST Why Reviews Matter in Financial Services — And How You Can Take Control October 25, 2021 When you hear the term “reviews,” you’re probably more inclined to think of write-ups about restaurants than, say, Roth IRAs. But today, online reviews LEARN MORE PODCAST Search Wars: Christian Ward Search is central to our daily lives — but there's a lot happening behind the search box that doesn't get the headline treatment. In this debut episode, our host Christian Ward, Chief Data Officer at Yext, introduces this podcast season, which will dive into everything from the “AI-ification” of search to the impact of upstart, privacy-focused search engines. LISTEN NOW BLOG POST What Does “Specialized Search Engine” Mean? October 21, 2021 Yext takes a deep dive into specialized search engines and how your company can leverage them to drive website traffic and conversions. LEARN MORE BLOG POST Using JavaScript to Create an Internal Search Engine October 21, 2021 Interested in creating your own internal search engine using JavaScript? Yext has all the information you need to get started. LEARN MORE BLOG POST How a Web Crawler Helps Users Find the Pages They Need October 21, 2021 Yext delves into the world of web crawling and how websites are indexed for users’ search queries. LEARN MORE BLOG POST Defining Customer Service October 21, 2021 Yext defines customer service and how it impacts your customer’s experiences across your website and beyond. LEARN MORE BLOG POST The Essential People Skills Needed to Succeed in Service Industries October 14, 2021 We explore people skills, also known as soft skills, and other behaviors or traits that are essential for the service industry. LEARN MORE BLOG POST Millennials vs. Gen Z: How to Address Them Through Customer Service October 14, 2021 We explore the differences between millennials and gen Z’s expectations for customer service. LEARN MORE BLOG POST The Ultimate Guide to Customer Service Expectations October 14, 2021 Learn to manage your customer service expectations with this in-depth guide on providing great customer service from Yext. LEARN MORE BLOG POST 5 Ways to Make Your Customer Service Great October 14, 2021 Customer service is essential to a successful business, and Yext has X ways to improve it. LEARN MORE TALKS The New Wave of Customer Support Customer support teams are underwater. With the ecommerce market growing by 45% in 2020, historic demand has led to support ticket volume rising by 30% since last year. And the nature of these customer requests are only growing more complex in nature. How prepared are service teams to handle this modern era of customer support? WATCH NOW 1 current 2 Next ... 12 Last Next Start answering your customers' questions today SIGN UP FOR A FREE TRIAL GET A DEMO 61 Ninth Avenue New York, NY 10011Register Number: 09337287+18884442988 Privacy and Cookie PolicyTermsAdChoicesSettings By clicking Accept, you agree to the storage of cookies on your device to enhance site navigation, analyze site usage, personalize content, provide social media features and assist in our marketing efforts and the sharing of information about your use of our Sites with our affiliates/partners. 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