Close By using this website you consent to our use of cookies. For more information on cookies see our Cookie Statement. Close Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region. Twitter LinkedIn Youtube Group Asia Pacific Middle East North America UK & Europe Group Search Menu Menu Our Strategy Serco delivers services to governments and others who serve the public or protect vital national interests. We focus on five sectors: Defence, Justice & Immigration, Transport, Health and Citizen Services, and deliver them in the UK, Europe, North America, Asia Pacific and the Middle East. Home/About/Our Strategy Reimagining Public Services Our market Our market is large, we believe growing, and will continue to do so because of ‘Four Forces’ we have identified which mean governments will continue to face huge pressure to deliver more and better public services, for less, and they see the value of the private sector in helping them achieve this. What we bring Providing government services to citizens, funded by taxpayers, is different, and in many ways more demanding than providing services to the private sector or consumers. Since we were founded more than 50 years ago, Serco has developed deep expertise in this regard. On the whole our actual differentiation is sector specific, but we do possess some Group-wide key qualities that governments value, and which together we believe form a rare package: Transferable international and cross-sector experience Expert & empowered people Strong governance & risk management Public service ethos Trusted partnership Scalable & customised solutions Full service integration Ability to test and innovate Citizen-centred, outcome-focussed Our values Our deliverables Revenue growth of 5-7%, trading margins of 5-6%, and engagement of >60% and increasing. Our organising principles and method These describe how we will achieve our goals, in particular by being the best managed business in the sector through relentlessly pursuing success in our four key themes: Winning Good Business Executing Brilliantly Profitable & Sustainable A Place People Are Proud to Work Our purpose Our purpose reaches beyond any numeric targets to describe the wider value we want to bring to governments, to public services, and to society: ‘To be a trusted partner of governments, delivering superb public services, that transform outcomes and make a positive difference for our fellow citizens.’ About Serco About Our History Our Strategy Our Values Code of Conduct Our Policies Business Relationships Corporate Responsibility Gender Pay Gap Report Board and Governance Office Locations About Us Overview About Us Our Strategy Our Values Code of Conduct Business Relationships Corporate Responsibility Board and Governance Office Locations Slavery and human trafficking statement Tax Strategy Information for Investors Investors page Results, Reports, Presentations and Events Financial Calendar Regulatory News Share Price Information Shareholder Information Careers Search and Apply for a Job Why Work for Serco? Recruitment Agencies Media News and Media Search Media Releases Media Contacts Global Homepages ASPAC Middle East North America United Kingdom & Europe Contact information Contact details Office Locations Follow us Linkedin You Tube Twitter Legal Privacy Policy Cookie Statement Copyright Accessibility