SERVICES CAREERS ABOUT US NEWS CALL CENTER & HELP DESK MANAGED SUPPORT SOLUTIONS Network Troubleshooting GET STARTED The only adequate response to a complex problem is to use a multifaceted solution. 43 %+ First Call Resolution 583 + KB Articles 81,601 + Calls Per Month 14 + Years One Step Ahead Every Call Counts You’re our top priority. So delivering your company world-class customer service is what matters most. With Netfor, you get a partner who is passionate about low wait times and prompt problem resolution. We are supported by a strong knowledge management program and operate more consistently than the competition. We offer a multi-channel managed contact solution designed around what you need answered, when you need it answered. We cover Customer Service, Government Service, Appointment Scheduling, Public Transportation, Answering Service, and Software Support including IOT Devices. All technical requests from your customers are routed to one place. Whether it’s calls, emails, or chats Netfor agents are always available, addressing every ticket, we get your employees back to work in the shortest time possible. You Deserve Better, Faster Service. Learn About Our World-Class Customer Experience Our Call Center Solutions A dedicated help desk system customized for your team 24/7/365 support model — providing help desk support day, night, and on weekends A live person takes care of your needs and is trained in your company’s specific knowledge base. Each caller gets the same positive help desk service each and every time. Fast, enjoyable and consistent conversations are key. Customer Service Government Service Appointment Scheduling Public Transportation Answering Service Software Support Client'S Customer Satisfaction 90% Client Satisfaction 94% Calls answered in less than 20 seconds 97% See Why We're Your One-Stop-Shop A Customized Experience We can customize any type of help desk support you need. Then we support that service around the clock. 24/7/365. At Netfor we create a world-class customer experience for business consumers and technology users alike. A dedicated help desk system customized for your team 24/7/365 support model — providing help desk support day, night, and on weekends A live person takes care of your needs and is trained in your company’s specific knowledge base. Each caller gets the same positive help desk service each and every time. Fast, enjoyable and consistent conversations are key. LEARN MORE What People Say About Us Client Testimonials "Netfor has been a key part of the INBiz program. They helped develop processes to support the INBiz call center and worked diligently with our team to identify and capture knowledge to ensure consistency among agents. Netfor’s attention to customer service is terrific and keeps the service running smoothly, and their flexibility makes them a great partner." Rebecca Longfellow DIRECTOR OF BUSINESS AND INFORMATION SERVICES FOR INDIANA SECRETARY OF STATE FAQ Most frequent questions and answers WHAT CAN I EXPECT WITH NETFOR? WHAT IS NETFOR TECHNICAL SUPPORT? GOVERNMENT CALL CENTERS? WHAT ABOUT AVERAGE ANSWER TIME? We Work For You. Where You Need Us, When You Need Us, How You Need Us Netfor’s services are fixed rate or hourly. We couple this with industry leading reports, making budget estimates a breeze. These projections apply to all of Netfor’s services, including the installation, life cycle management of servers, hardware, software, kiosks, digital signage, printers, desktops, and other various forms of technology. Plus, our managed service plans also give you full access to a team of IT engineers and help desk staff, all for one low rate. Learn More Join Our Team How Netfor will help you grow and succeed: A launching point for your career and life goals.Gain experience in multiple industries, platforms, and software. Help you develop a career path as well as provide mentoring and training. Opportunities to work on special projects with our clients. Provide opportunities internally for advancement. Network you with the vibrant business community in Indianapolis. Expose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc. Current Job Openings Managed Services Simplified Explore What We Are Doing Better We’ve created customizable Managed Services, with seamless client support while removing the burden of first contact care. Our best clients rely on us to handle their help desk needs and utilize our field services team for support across the United States. We leverage our resources to help them constantly improve their knowledge and services. Let’s get your employees back to work quickly and provide world class experience for your customers. GET STARTED At Netfor we use the business methodology of Client Success to ensure that our clients achieve their desired outcomes when using any Netfor service. What are you waiting for? Take the first step today. Headquarters: 12115 Visionary Way Suite 100 Fishers, IN US 46038 Fulfillment Center: 12115 Visionary Way Suite 170 Fishers, IN US 46038 800-638-3674 24Hrs We Are Here To Assist You CONTACT US TODAY CONTACT US Netfor © 2021 All Rights Reserved ABOUT US CALL CENTER & HELP DESK FIELD SERVICES FULFILLMENT CENTER NEWS MANAGED SERVICES SOLUTIONS X Welcome to Netfor!