MENU CUSTOMER SERVICE We work passionately to deliver high-quality transit services to get you where you need to go. Communicating with our customers is an essential aspect of Pierce Transit’s commitment to providing a quality customer experience. Our Customer Services team is available to help you plan your trip, assist you with your fare purchase, help you retrieve your lost item, or answer just about any question or concern you may have regarding your Pierce Transit experience. Bus Services Online Comments* | Trip Planning | Lost & Found | Next Bus | Fare Purchase *Please allow 2-4 business days for a response. By Phone 253.581.8000 (Option 1) or 1.800.562.8109 TTY for the hearing impaired: 711 6:30 AM - 6:30 PM | Monday - Friday In Person at Tacoma Dome Station THE BUS SHOP The Bus Shop - Tacoma Dome Station 505 E. 25th, Tacoma, WA Reopening on a limited basis from 11:00 am to 3:00 pm weekdays | Monday - Friday By Mail Customer Service 3701 96th St. SW Lakewood, WA 98499-4431 SHUTTLE If you believe you, or someone you know, may qualify for SHUTTLE service, please contact SHUTTLE Eligibility and request an application. An application form will be promptly mailed to you. Or download the form and mail it to the address below (Adobe Acrobat Reader is required to view and print the form.) Pierce Transit SHUTTLE Eligibility 3701 96th St. SW Lakewood, WA 98499-4431 Phone 253.581.8000, Option 1, Option 2, then Option 3 FAX 253.984.8227 CONNECT CONTACT GENERAL INFORMATION 253.581.8000 HEADQUARTERS 3701 96th St. SW Lakewood, WA 98499 BUS SERVICE Schedules & Routes About Website Fares Bus Schedule Order Form System Map Transit Partners RIDESHARE Park & Ride Lots Care-A-Van Vanpools Pierce Trips ABOUT US Who We Are Careers Facilities Contact Us Lost and Found © 2021 Pierce Transit, All Rights Reserved. .