Test Catalog Ordering Insurance & Billing Test Results Investigate Variants Register Sign In IntelliTest Manager Contact About Us Contact For general inquiries including specimen requirements, test codes, turnaround time, test result status, result report requests, and billing inquires, please use the form below or call (800) 394-4493, option 2 for client services, option 4 for billing. Callers from outside the US should dial +1 508-756-2886, option 2 for client services, option 4 for billing. First Name: Last Name: Email: Phone Number: Preferred Method of Contact: E-Mail Phone Subject: Message: Reporting Patient Care Concerns Athena Diagnostics encourages anyone who may have concerns or complaints about patient care to bring them to the attention of the company’s management. Please contact our customer service department at (800) 394-4493, option 2 and your call will be directed to the appropriate member of our management team. Address Athena Diagnostics Inc. 200 Forest Street, 2nd Floor Marlborough, MA 01752 Departments Customer Service (specimen requirements, test codes, turnaround time, test result status, request report, general inquiries) Phone: (800) 394-4493 option 2. Customers outside the US should dial +1 508-756-2886, option 2. Fax: 508-802-5912 Billing Department (billing, insurance, financial assistance) Phone: (800) 394-4493, option 4. Customers outside the US should dial +1 508-756-2886, option 4. Fax: 508-659-0818 Variant Investigations Request a variant re-analysis Please note that we recommend this no less than 6 months from the date reported For questions or matters related to a specific case, prenatal testing, result interpretation, please contact our Genetic Counselors at (800) 394-4493, option 2 or E-Mail genetics@athenadiagnostics.com. Customers outside the US should dial +1 508-756-2886, option 2. When emailing, please do not include any patient identifiers, though you may include a patient’s Athena accession number. Address Athena Diagnostics Inc. 200 Forest Street, 2nd Floor Marlborough, MA 01752 Departments Customer Service (specimen requirements, test codes, turnaround time, test result status, request report, general inquiries) Phone: (800) 394-4493 option 2. Customers outside the US should dial +1 508-756-2886, option 2. Fax: 508-802-5912 Billing Department (billing, insurance, financial assistance) Phone: (800) 394-4493, option 4. Customers outside the US should dial +1 508-756-2886, option 4. Fax: 508-659-0818 Variant Investigations Request a variant re-analysis Please note that we recommend this no less than 6 months from the date reported For questions or matters related to a specific case, prenatal testing, result interpretation, please contact our Genetic Counselors at (800) 394-4493, option 2 or E-Mail genetics@athenadiagnostics.com. Customers outside the US should dial +1 508-756-2886, option 2. When emailing, please do not include any patient identifiers, though you may include a patient’s Athena accession number. Athena Diagnostics is a leader in diagnostic testing for neurological diseases and offers innovative tests for Alzheimer's disease, muscular dystrophy and other neuromuscular and developmental disorders. View Full Catalog About Us Accreditations and Licensing Patents Held Careers Copyright © 2021 Athena Diagnostics, Inc. All trademarks and service marks identified by ®, ™ or ℠ symbols or appearing in type form different from that of the surrounding text are marks owned by or licensed to Athena Diagnostics, Inc., its subsidiaries or affiliates, unless otherwise identified as being owned by another entity. See Full Notice Genetic Testing Policies Cookies Notice Privacy Shield Privacy Terms DO NOT SELL MY PERSONAL INFORMATION Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 200 Forest Street, 2nd Floor Marlborough, MA 01752 Phone (508) 756-2886 Need Help?