About Us Current: FAQs FAQs Agent FAQs How do I become an agent? Independent Agent Automatic Payment FAQs Is my policy eligible for recurring automatic payments? When can I enroll in the automatic payments program? What are the available payment plan options for the automatic payments program? Will I be notified of each installment withdrawal? Can I change the dates of my withdrawals? Are there fees associated with participating in the automatic payments program? How will earned premium be withdrawn in the event my policy term is expired or cancelled? What if my payment is returned due to insufficient funds? How will my audit premium be withdrawn once my audit is completed? How do I update my checking account information? How do I terminate my participation in the automatic payments program? What information do I need to enroll in the automatic payments program? How do I enroll my policy in automatic payments? Billing FAQs Where can I find my agent's telephone number? Where can I find my policy number? What are the effective and expiration dates of my policy? What if I pay my premium and then my mortgage company pays? What if I have a cancellation notice for nonpayment of premium? Why is my bill amount different than last month's invoice? Does my payment have to be received or postmarked by the due date? How can I change my current payment plan? What credit cards does Cumberland accept? How long will it take Cumberland to process my credit card payment? Can a partial payment be paid by credit card or electronic check? What will happen if my payment is returned as NSF (Insufficient Funds / Bounced Check)? Claims FAQs How do I file a claim? How do I find information about my Insurance claim? How long will my claim take? What's a Deductible? The accident wasn't my fault. Will I have to pay my deductible? What should I do if I receive notice of a claim against me? Will my insurance premium increase if I file a claim? Is my claim covered? What if I have an emergency situation and need repairs immediately? Do I need to file a police report? How do I report a Windshield ONLY or Window Glass ONLY Damage claim? General FAQs AM Best Rating Mutual Company Minerva Follow us Agent Login Terms & Conditions Privacy Policy Contact Us: 800 232-6992 Copyright © 2021 Cumberland Mutual Fire Insurance Company. All rights reserved.