New▼ Pre-Owned▼ Sell / Trade Specials▼ Service▼ Collision Center Dealerships▼ About▼ Thank you for the opportunity to serve your automotive needs. We know that plenty of options are available to you and we are very appreciative that you have chosen the Russ Darrow Group. We are here to resolve your problem. Since 1965 we have built our business on long term relationships and your satisfaction is our number one goal! If you have an issue with one of our dealerships that has not been resolved, please use the following steps below... Step 1: Please contact the General Manager of the specific dealership. They are trained to assist you in solving problems quickly and efficiently. Step 2: Please fill out the form below and our Customer Care Representative will contact you shortly. Contact Information Preferred Location* Select a location Russ Darrow Chrysler Dodge Jeep Ram of Madison : 3502 Lancaster Dr, Madison, WI 53718 Russ Darrow Chrysler Dodge Jeep Ram of West Bend : 3210 W. Washington Street, West Bend, WI 53095 Russ Darrow Direct : 4400 West College Avenue, Appleton, WI 54913 Russ Darrow Kia Madison : 6525 Odana Road, Madison, WI 53719 Russ Darrow Kia Waukesha : 2141 East Moreland Blvd, Waukesha, WI 53186 Russ Darrow Kia Wauwatosa : 1901 N. Mayfair Rd., Wauwatosa, WI 53226 Russ Darrow Mazda : 3520 South 108th Street, Greenfield, WI 53228 Russ Darrow Mazda Madison : 2302 W. Beltline Hwy, Madison, WI 53713 Russ Darrow Metro Chrysler Dodge Jeep Ram : 10901 W. Metro Auto Mall, Milwaukee, WI 53224 Russ Darrow Honda : 10851 W Metro Auto Mall, Milwaukee, WI 53224 Russ Darrow Metro MAZDA : 11330 W. Metro Auto Mall Drive, Milwaukee, WI 53224 Russ Darrow Metro Nissan : 11212 W. Metro Auto Mall, Milwaukee, WI 53224 Russ Darrow Mitsubishi : W226S1700 Hwy 164, Waukesha, WI 53186 Russ Darrow Nissan of West Bend : 2665 W. Washington St., West Bend, WI 53095 Russ Darrow Toyota : 2700 W Washington St., West Bend, WI 53095 First Name* Last Name* Address City Zip Code County Email* Home Phone Hours you may be reached at home Work Phone Hours you may be reached at work Vehicle Information License Plate Number Vehicle Year Vehicle Make Vehicle Model Vehicle Identification Number Engine Size Title Number Present Odometer Reading Dealership Information Name of Person or Dealership your Complaint is Against Address City Zip Code County Telephone Who was your salesperson? Have you told this person or dealership about your complaint?* No Yes If Yes, Whom? List any other agency, legal firm or mediation service that has been contacted Is a court action pending?* No Yes If Yes, Where? Additional Details Was this vehicle* Leased Purchased If Purchased, did you sign a contract? No Yes If yes, what was the Date of Purchase Was this vehicle purchased as* New Used Demo Executive Driven If used, was a used vehicle disclosure label displayed? No Yes If displayed, were you given a copy? No Yes How was this vehicle sold?* As Is Manufacturer Warranty Dealer Warranty Service Contract If it was sold as a Service Contract what was the coverage duration? Miles or Years? Miles Years What do you think will be a fair resolution? Explain the entire circumstances about your complaint* A Warranty is a Promise A warranty is a seller’s promise that a product will perform as intended. The warranty tells what items the seller will pay to fix after the sale, and for how long. A vehicle may have a "manufacturer warranty" that obligates the manufacturer to pay the cost of certain repairs. Or it may have a "dealer warranty" that obligates the dealer to pay. If a car comes with a warranty, you are entitled to get the warranty in writing from the dealership. Read the warranty carefully to learn what is covered, for how long, who pays for the repairs, and what you must do to keep the warranty in effect. Source: State of Wisconsin Department of Transportation Purchase Cancellation Many consumers mistakenly believe they have three days to cancel a motor vehicle purchase contract. They do not. The 3-day "cooling off" period only applies to sales the dealer makes away from the dealership — for example, at a mall or fair grounds. If you sign a purchase contract at the dealership it is a binding contract. The dealer may charge you a penalty if you cancel the deal. By law, the penalty cannot be more than 5% of the purchase price of the vehicle. If you order a new vehicle to be delivered at a later date and the vehicle is not delivered within 15 days of the anticipated delivery date recorded on the purchase contract, you can cancel the contract without penalty. If you are unhappy with your purchase, talk with your dealer. Some dealers will make a goodwill adjustment, or even cancel your contract without a penalty in order to satisfy a good customer. Source: State of Wisconsin Department of Transportation Other Sources of Help Non-warranty repair problems: Wisconsin Department of Agriculture, Trade and Consumer Protection or call (800) 422-7128 Recalls and safety defects: National Highway Traffic Safety Administration or call (888) DASH-2-DOT Search tool to check for unperformed safety recalls: visit safercar.gov/VIN and enter your vehicle identification number NEW PRE-OWNED SELL / TRADE SPECIALS SERVICE COLLISION CENTER DEALERSHIPS ABOUT Sitemap | Privacy Policy © Russ Darrow Group. All Rights Reserved.