ITS Kankakee Community College search My KCC ATTENTION: Spring 2022 registration is now open. Register today. COVID-19 information is at Coronavirus.kcc.edu You must follow the KCC vaccination policy. FREE COVID-19 testing is available. Home About ITS Information Technology Services Information Technology Services at Kankakee Community College creates and maintains a technology environment that promotes and expands access to technology for academic, instructional, and administrative activities for the entire college community. Services include: Lab maintenance and support Smart room maintenance and support Email support Account creation and network access Password resets Wireless access Printer maintenance and support ITS Helpdesk The Helpdesk is your single point of contact for all network, computer, password or login issues. Hours Monday - Thursday, 7:30 a.m. - 8 p.m. *Fridays, 7:30 a.m. - 5 p.m. Saturday - Sunday, closed *KCC is closed most Fridays in May, June and July. Contact Room: L364 815-802-8900 helpdesk@kcc.edu Before You Call Reboot your machine and try again Write down the exact wording of any error messages or, if possible, print a screenshot of the message. Have your ID number available when you call When You Call Please provide the following information when placing a Helpdesk call: Your full name The room number and location of the problem A phone number or alternate means of contact The type of equipment with the problem (printer, scanner, monitor, etc.) A clear, detailed description of the problem. Include the exact wording of any error messages or a screenshot of the error The version of the software program in which you are experiencing difficulty. Usually the version is available in the application’s Help or About section Depending on the type of problem, you may be asked some additional questions. Any detailed information that you may provide will expedite problem resolution. We offer full support of all our standard installed Windows software. Please note: The ITS Helpdesk only supports college-owned equipment in a KCC facility. Password Self-Service Students can reset or change their current password using KCC’s Password Self-Service. Go to - https://my.kcc.edu In the “Bookmarks and Links” section, choose “Password Self-Service.” Sign in with your KCC user ID and password. New users will be prompted to enroll in Password Self-Service. Provide answers for up to five security questions. You have the option to set up an SMS Verification Code or Google Authenticator App. KCC Online Services Labs Student Email and Google Apps Office 365 in Education Services for Staff Computer Use Policies ITS FAQs Student Printing Contacts Michael OConnor Director of Information Technology Services Email Joshua Gregoire Coordinator of Administrative Information Systems Email James Wosz Coordinator of Network Systems Email Apply Request Info Visit KCC www.kcc.edu Facebook Twitter Instagram YouTube Pinterest LinkedIn Kankakee Community College 100 College Drive Kankakee, IL 60901 815-802-8100 © 2021 Kankakee Community College