Home Property Occupation About Us Careers Contact Us Your Account Domestic - Paying Your Bill Search Site: Incident Domestic Paying Your Bill Our Charges Moving House Your Water Meter Our Services Standards of Service Accreditations Individual Needs Help With High Bills Create Online Account Water Quality Business Environment Useful Documents Industry Links Frequently Asked Questions Independent Water Networks will send out a bill every month. We aim to read your meter at your property at least once a year, but we endeavour to do this every three months. If we are unable to read your meter, your bill will be an estimation based on your average consumption. We issue our bills on or around the 7th or the 14th of the month (or the next working day after the 7th or 14th if it falls on the weekend or bank holiday). For non-Direct Debit customers, payment is due 10 working days after the invoice date. For Direct Debit customers, we will collect a payment from your account on the date you specify or the next working day. If you have any questions about your bill, or ways to pay it, ring us on 02920 028 711, and one of our Customer Service team will be happy to help you. There are a number of ways the bills can be paid: E-Billing Monthly Direct Debit Payzone Other Ways To Pay Your Bill 1. E-Billing IWNL have developed an environmentally friendly and convenient way to pay your bills online, with the added benefit of saving £5.00 a year on your water bills. Save £5.00 when you switch to E-Billing. Track your monthly water outgoings conveniently online. Track past payments made online. View bills online and receive an email notification when they are ready to view. Quick and convenient E-Billing system. 24/7 available access. To switch to E-Billing, call our customer services team on 02920 028 711 or if you have an Online Account, you can switch yourself over now to reap these benefits. 2. Monthly Direct Debit The easiest way to pay and cheaper, too! Save £5.00 on your annual bill Pay your bills on time without the hassle of having to remember Spread the cost over the year Get peace of mind with the Direct Debit Guarantee Download a Direct Debit form Switch To Direct Debit Now Direct Debit Guarantee We guarantee that: If an error is made by either us or your bank (or building society), you will get a full and immediate refund from your branch If we make an error during the handling of a Direct Debit or standing order payment, we will refund any financial loss or bank charges incurred We will notify you 10 working days in advance if the amount charged or the payment date needs to change 3. Payzone This a free and easy way for you to pay your bill! You will need to give us a call to request a Payzone card and agree your schedule of payments. Then simply take your card to your local Payzone retailer, along with the amount you need to pay. To find your local outlet, please visit the Payzone website or give us a call on 02920 028 711. 4. Other Ways To Pay Your Bill Cheque Debit/credit card either online via Your Account or over the telephone Internet or bank counter transfer to Barclays Bank plc Sort Code: 20-00-00 Account No: 73619559 Please remember to include your customer reference number Please note that payments made by credit cards will attract a small handling charge which represents the fee levied by the card payment supplier. We do not make any profit from this transaction charge. Payment Method Cost per Transaction Bank Counter Transfer 0p Internet Bank Transfer 0p JCB 2.05% of transaction value + 10p Maestro Debit 0p MasterCard Credit 2.05% of transaction value + 10p MasterCard Debit 0p Visa Credit 2.05% of transaction value + 10p Visa Debit 0p Visa Electron 0p You can also arrange to pay your bill in instalments by calling us on 02920 028 711. Difficulty Paying? We understand at times it can be difficult to manage your finances, so if you're having problems paying your bills, please call us on 02920 028 711 straight away to discuss alternative payment options. We can always help, but we won't know unless you tell us! In the first instance, we will send you a reminder letter. If you do not respond to our reminder letter, or have not contacted us to agree a payment plan, we will send you a final notice. If we still don't hear from you after that, we may ask a debt collection agency to recover the funds, or the court may issue a claim against you. We don't want to have to take these steps. You can contact us, or our agents, at any time during the debt recovery proceedings to arrange a payment agreement. For more information, please download our Code of Practice on Debt Recovery div_break SITEMAP TWITTER 'INDEPENDENT WATER NETWORKS LIMITED' © 2015. ALL RIGHTS RESERVED. COMPANY NUMBER 05776438. ENERGY HOUSE, WOOLPIT BUSINESS PARK, WOOLPIT, BURY ST. EDMUNDS, SUFFOLK, IP30 9UP.