Close Account Search Menu Main content Coronavirus (Covid-19) help and advice Are you worried about Coronavirus and how it may affect your electricity and gas supply, or your energy bills? We'd like to reassure you that you'll continue to get the energy you need from us. We're Britain's biggest generator of zero carbon electricity(1) and we take this responsibility very seriously. Our generation teams have been classified as key workers who continue to provide the nation with the always-on, clean power it needs. Managing your account Did you know you can quickly and easily manage your account online or through our App 24/7? You can: Submit a meter reading View your bill Make a payment Request a change to your Direct Debit Tell us about moving home. Extra help to manage your individual or business finances The majority of us are still working at home and maybe using more energy. To help, we've got some quick tips on managing your usage and links for support if you've been seriously impacted by the Coronavirus. Read our advice on reducing energy use: at home or in a small business. Larger businesses should review our energy solutions Find out what government help you may be entitled to residential customers and business customers Our Customer Support Fund awards grants to some of our most vulnerable customer households to help clear domestic gas and/or electricity debts. It also offers grants for the purchase of essential energy-efficient white goods such as cookers, refrigerators, or washing machines. Frequently asked questions and answers for our residential, SME and larger business customers Help for customers with a prepayment or Pay As You Go smart meter Also see generic FAQs for prepayment meters I can’t go out but need to top up my prepayment meter. What shall I do? How can I top-up my prepayment or Pay As You Go meter? General help for all our customers Will the current situation affect the gas and electricity supply to my home or business? What happens if I have a gas leak or power failure? Someone's due to visit my home or business to install a smart meter – what will happen? Someone's due to visit my home or business. What is the process? What happens to Guaranteed Standards of Performance during the pandemic? What measures has EDF taken to meet government guidance on managing the spread of Covid-19? How will EDF support a Green Recovery? Help for our home and SME business customers What happens if I, or my business, can't pay my energy bill? What are you doing to help people whose home energy bills are going up because of lockdown? Is EDF’s customer service affected? Will my switch to/from EDF be affected? Will I be left without energy? I might have Coronavirus (Covid-19) but I have an emergency and need someone to visit me – what should I do? NHS Test and Trace have advised that an EDF employee who visited my property recently needs to be contacted. What should I do? How do I spot a fake EDF email and protect myself from fraud? Help for our larger business customers What other ways can I contact you about my account? Are you still doing face to face meetings and events? What support is available for my business? Help for our supply chain What are you doing to support your supply chain? Changes to our recruitment process How will the interview process work during COVID-19? How will assessment centres be run during COVID-19? What’s the process if I’m offered a job during COVID-19? Notes UK Fuel Mix disclosure information, published by Government Department BEIS, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation. The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators. The below table summarises zero-carbon generation by company demonstrating EDF generating 32.4%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database. ZERO-CARBON GENERATION SUMMARY BY COMPANY 2020 2020 Supplier name zero-carbon GWh of zero-carbon electricity generation % of overall zero-carbon electricity generation EDF zero-carbon 37,968 32.4% CENTRICA zero-carbon 9,101 7.8% RWE zero-carbon 5,060 4.3% E.on zero-carbon 2,195 1.9% SSE zero-carbon 5,424 4.6% ScottishPower zero-carbon 4,364 3.7% Drax zero-carbon - - Orsted zero-carbon 9,523 8.1% EPH zero-carbon - - Equinor zero-carbon 1,182 1.0% Vattenfall zero-carbon 1,783 1.5% Fred Olsen Renewables zero-carbon 1,100 0.9% Macquarie zero-carbon 3,504 3.0% Ventient Energy zero-carbon 562 0.5% Statkraft zero-carbon 370 0.3% Eneco zero-carbon 316 0.3% Falck Renewables zero-carbon 251 0.2% RES zero-carbon 320 0.3% SGRE zero-carbon 245 0.2% Greencoat zero-carbon 318 0.3% Community Windpower zero-carbon 329 0.3% OTHER zero-carbon 33,243 28.4% TOTAL zero-carbon 118,805 100% Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure. Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines; other network operators' charges may vary. Lines are open Mon-Fri 8am to 6pm and Saturday 8am to 2pm £80 saving based on a Standard Variable dual fuel bill at typical consumption (standard meter – 2,900 kWh electricity and 12,000 kWh gas) averaged across all regions. For home MyAccount Get a quote Energy efficiency Smart meters Help and support For business Large business Affiliates About us Unsubscribe About EDF Coronavirus information Work for us Download centre Governance Media centre Financial information Modern Slavery Statement Emergency contacts 24 hour gas emergency helpline 0800 111 999 Power cut? Call 105 Go to the EDF Facebook page. Go to the EDF Twitter page. Go to the EDF Linkedin page. 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