Get help now Donate Log in About us Covid-19 support Help in your area Advice and information Get involved About us Who we are Make a complaint Making a complaint If you have experienced a problem with one of our groups or services then please contact us at Welcome.info@rethink.org. How to make a complaint We are committed to listening to what you have to say about us. Feedback provides us with an opportunity to improve our services. It is useful to be aware that we do not have a Complaints department. All feedback will be handled at the corresponding service. For example if you have a complaint to make about a Rethink Mental Illness service, that service will initially deal with your complaint. You can give your feedback by: Talk face to face with a member of staff. If you would prefer not to speak to the Rethink Mental Illness service directly you can email us at Welcome.info@rethink.org. Or leave us a voicemail by calling 0121 522 7007. If you complain: You will be treated with respect You will be listened to You will not have services withdrawn You will not be labelled a troublemaker You will be kept informed about the progress of your complaint. Can I get help to complain? Yes, a friend, relative or carer can help you. However, we will need your written permission for them to act on your behalf. We can also give you information about how to contact local advice or advocacy agencies, which can help you make your complaint. Share this page Sign up for our newsletter Sign up Work for us Contact us The first UK-wide mental health and money advice service dedicated to supporting people affected by mental health and money issues. Follow us: Work for us Contact us Make a complaint Our supporter promise Privacy Policy Cookies Rethink Mental Illness Registered Office 89 Albert Embankment London SE1 7TP United Kingdom 0121 522 7007 | info@rethink.org Registered in England Number 1227970. Registered Charity Number 271028.