SolarWinds Customer Success Center website uses cookies on our websites to facilitate and improve your online experience. By continuing to use our website, you consent to our use of cookies. For further details on cookies, please see our cookies policy. Visit SolarWinds.com Documentation Contact Us Customer Portal ACADEMY ONBOARDING & UPGRADING SUPPORT OFFERINGS PRODUCTS COMMUNITY NEW TO SOLARWINDS SUBMIT A TICKET SmartStart Assisted Onboarding Get expert help with your installation and configuration GET SMARTSTART ONBOARDING VIEW DATASHEET Program Overview How it Works FAQs Get the most out of your new product with SolarWinds SmartStart Assisted Onboarding. We created SmartStart to share what we’ve learned from helping thousands of IT pros implement SolarWinds® software over the last 20 years. We know what it takes to get your SolarWinds software into production where it can do what it does best—help you monitor and manage your IT environment. Get Started with SmartStart Assisted Onboarding How Does SmartStart Assisted Onboarding Work? First, we'll schedule a welcome call to introduce you to your expert, who will review your environment, review your IT management goals, and prioritize how to move forward with what's important to you. Then we'll schedule configuration sessions to help with your installation and work through a checklist of optimization activities based on your priorities. Finally, we'll follow up to ensure the optimizations in place meet your needs, verify you feel confident in the product configuration, and talk about resources we offer to help you continue to get the most out of your product. View Datasheet SmartStart Assisted Onboarding FAQs How long is the program valid? The SmartStart Assisted Onboarding Program is valid for 90 days from purchase. What does the program cost? What are the program limitations? Do you offer help with upgrading? Do you offer self-guided onboarding? Do you offer an ongoing support plan after I onboard? We’d like to hear from you. Your feedback is important to us. <a href="https://supportoperations.wufoo.com/forms/zyqenu11vmp4g0/" title="html form">Fill out my Wufoo form!</a> We’re Geekbuilt.® Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community. The result? IT management products that are effective, accessible, and easy to use. COMPANY INVESTORS CAREER CENTER RESOURCE CENTER EMAIL PREFERENCE CENTER FOR CUSTOMERS FOR GOVERNMENT GDPR RESOURCE CENTER SOLARWINDS TRUST CENTER Legal Documents Privacy California Privacy Rights Security Information Documentation & Uninstall Information Sitemap © 2021 SolarWinds Worldwide, LLC. All rights reserved.