Jump to content Home pageserviceReport meter reading Do I have to be present to read the meter? Not necessarily. You can also inform us of your electricity, gas or district heating meter reading by e-mail , by telephone , via our customer portal or in writing. Basically, we read the meters once a year in order to prepare the annual consumption bill. If we do not meet you, we will leave a reading card in your mailbox. You can write down the meter reading yourself and send it to us. If your meter reading is missing for invoicing, it will be estimated on the basis of the previous year's consumption or comparable customers. How can I announce my meter reading? We offer you several simple ways to conveniently send us your current meter reading at any time from the comfort of your own home: Convenient and uncomplicated via your online customer portal "Meine EKG": Log into our online customer portal with your personal access data (email address and password) . Go to the "Report meter reading" area. Here you have the possibility to enter the meter reading or the meter reading. Or simply by phone: Dial the phone number +43 463 521 5250 and simply give us your meter reading over the phone. All you need for an entry by telephone is your customer number, your meter number and your meter reading. If you have announced the meter reading via a mobile phone, you will then receive a confirmation via SMS. Your meter reading will be saved in our system immediately after this step! Or personally in our ServiceCenter: Of course, you still have the option to announce the meter reading personally in the ServiceCenter. Report meter reading POWER GRID Generally Power connection Prices Network use and network charges Smart meter GAS NETWORK Generally Gas connection Prices DISTRICT HEATING NETWORK Generally District heating connection Prices SERVICE overview My EKG Apply for connection Report meter reading Services Line information Downloads Fault numbers Feedback Customer service: 0463/521 880 Gas emergency number: 128 © 2020 | Energie Klagenfurt GmbH Contact Terms and Conditions Privacy Policy Imprint Cookies 0463/521 400 house connection@stw.at Privacy settings We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience. Essential External media Accept all Save on computer Individual data protection settings Cookie details Data protection imprint