Created with Raphaël 2.1.0 Home Products & Systems Our Solutions Contact & Service Company Search Home ZEHNDER GROUP UK DATA PRIVACY POLICY 1. Scope of application and responsible person 2. Data collected 3. Cookies and web tracking 4. Social media plugins 5. Data transmission 6. Your rights 7. Data security 8. Changes to this Policy 9. Contact Us Your privacy is important to us. This Policy explains our online information practices and the choices you can make about the way your personal information is collected and used on any online platforms controlled by Zehnder Group UK. By submitting your personal information to us, or by using any of our websites, you agree to the processing of your personal information as described in this Policy. Please ensure that you read this Policy carefully before using any of our sites. 1. Scope of application and responsible person This policy applies to all websites operated and controlled by Zehnder Group UK Ltd, including www.zehnder.co.uk, www.greenwood.co.uk and www.bisque.co.uk. Please note that these may contain links to other Zehnder Group web pages to which different data protection policies may apply. Name and address of the person responsible for data processing: Zehnder Group UK Ltd, Concept House, Watchmoor Point, Camberley, Surrey, GU15 3AD. Tel +44 1256 605800 (referred to as “Zehnder”, “we”, “our” or “us” in this policy) In the event of future development of our websites, it may become necessary to amend this data privacy policy. EU data protection representative per Art. 27 of the EU General Data Protection Regulation (GDPR): Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone (0303 123 1113) or by e-mail (casework@ico.org.uk). 2. Data collected 2.1 General Every time one of our websites is accessed, general data is collected. This general data and information is stored in the server's log files. The following data is collected: IP address Date and time of the request Time zone difference relative to GMT Content requested Access status/http status code The specific quantity of data transferred Web page from which the request originated Browser (incl. language and version) Operating system Newsletters (Clean Air Solutions) This general data is not associated with any particular person. It is necessary to collect this data for technical reasons, in order to display your web page and ensure its stability and security. We log every access to our websites and every time a file stored on the websites is accessed. The legal basis is the first sentence of Art. 6(1)(f) of the EU General Data Protection Regulation (GDPR) 2.2 Contact form You may browse many sections of the Site without providing any personal information about yourself. There are a number of options where we will ask for your details e.g. contact form or request to download information. This will include information such as name, company, address, telephone number or email address. We will only use the personal data provided by you to fulfil your wishes and to answer any queries. At the time of data collection, we will also ask your permission to opt in to receive future information from us, asking you to choose your preferences. Your personal data will not be passed on, sold or transferred in any other way to third parties. You may obtain information about the personal data concerning you in our databank at any time. You can also object to, change or delete your data at any time. To do so, please contact us by e-mailing data@zehnder.co.uk. Please do not hesitate to contact us for more information about the privacy policy guidelines or how to navigate through our websites. 3. Cookies and web tracking Our websites use cookies, which are small text files that are stored on your computer and which can be accessed again at a later time. Cookies make it possible for you to subscribe to our services and make it possible for us to personalise the websites for your needs. To this end, our web pages are supported by cookies that collect information about your IP address, the time and duration of your visit, the number of times you visit, use of forms, your search settings, the view mode you are using and your ‘favourites’ settings while you are on our websites. The length of time for which the various cookies are stored differs. The legal basis is the first sentence of Art. 6(1)(f) of the EU General Data Protection Regulation (GDPR) You can prevent our web pages from creating cookies by adjusting the relevant setting on the web browser being used; this allows you to permanently opt out of cookies. Moreover, cookies that have already been set can be deleted at any time using a web browser or other software program. All common web browsers support this function. If the person concerned deactivates cookies on the web browser being used, some functions on our web page may not be available or fully functional. We use the following cookies and tools: More information We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website. ZEHNDER GROUP DATA PRIVACY POLICY Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Your consent applies to the following domains: www.zehnder.co.uk Your current state: Deny. Change your consent Cookie declaration last updated on 11/2/21 by Cookiebot: Necessary (9) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Name Provider Purpose Expiry Type __cf_bm fonts.net This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP Cookie CookieConsent Cookiebot Stores the user's cookie consent state for the current domain 1 year HTTP Cookie csrftoken Eventbrite Helps prevent Cross-Site Request Forgery (CSRF) attacks. 1 year HTTP Cookie debug Eventbrite This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website. Persistent HTML Local Storage has_js www.zehnder.co.uk Registers whether or not the user has activated JavaScript in the browser. Session HTTP Cookie li_gc LinkedIn Stores the user's cookie consent state for the current domain 2 years HTTP Cookie myzehnder-0 www.zehnder.co.uk This cookie collects user data: user name, user ID, language, country, download, bookmark 30 days HTTP Cookie SESS# www.zehnder.co.uk Preserves users states across page requests. Session HTTP Cookie SSESS# www.zehnder.co.uk Preserves users states across page requests. Session HTTP Cookie Preferences (2) Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Name Provider Purpose Expiry Type lang [x2] LinkedIn Remembers the user's selected language version of a website Session HTTP Cookie Statistics (8) Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Name Provider Purpose Expiry Type _dc_gtm_UA-# Google Used by Google Tag Manager to control the loading of a Google Analytics script tag. 1 day HTTP Cookie _ga [x2] Eventbrite Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie _gat Eventbrite Used by Google Analytics to throttle request rate 1 day HTTP Cookie _gid [x2] Eventbrite Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie AnalyticsSyncHistory LinkedIn Used in connection with data-synchronization with third-party analysis service. 29 days HTTP Cookie collect Google Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel Tracker Marketing (15) Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Name Provider Purpose Expiry Type _s Branch Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. 1 year HTTP Cookie _uetsid Microsoft Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. 1 day HTML Local Storage _uetsid_exp Microsoft Contains the expiry-date for the cookie with corresponding name. Persistent HTML Local Storage _uetvid Microsoft Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 year HTML Local Storage _uetvid_exp Microsoft Contains the expiry-date for the cookie with corresponding name. Persistent HTML Local Storage bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie branch_session Eventbrite Measure wether the user has made any app-downloads on the website, used for statistics and marketing purposes. Session HTML Local Storage branch_session_first Eventbrite Measure wether the user has made any app-downloads on the website, used for statistics and marketing purposes. Persistent HTML Local Storage bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie EB.fonts.neueplak.03-19-2019 Eventbrite Implements and collects data on the user’s interaction with the EventBrite-integration. This service is used to promote and sell tickets to events across multiple websites. Persistent HTML Local Storage G Eventbrite Used in context with the language setting on the website. Facilitates the translation into the preferred language of the visitor. 1 year HTTP Cookie lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP Cookie mgref Eventbrite Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products. 1 year HTTP Cookie MUID Microsoft Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year HTTP Cookie UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 29 days HTTP Cookie 4. Social media plugins We currently use the social media plugins shown in the following table. We use a two-click procedure in which, upon first visiting our web page, no personal data is forwarded to the providers of the various plugins. The plugin providers will not receive the information that you have accessed a specific website of our online presence unless you click on the marked plugin field and activate it. The data specified in Section 2 of this policy are additionally transmitted. The plugin providers store the data collected about you as a user profile, which they use for advertising, market research and/or to design their websites in line with users’ needs. The legal basis is the first sentence of Art. 6(1)(f) of the EU General Data Protection Regulation (GDPR). We have no influence on the data collected by the plugin providers or on their data processing procedures. The activities of such third-party providers in this regard are subject to their own respective data protection policies. More information on the purpose and scope of data collection and processing by the plugin providers is available in the data protection policies of these providers, which are listed below. More information Plugin Provider and data protection policy YouTube Content Google LLC: https://policies.google.com/privacy Xing Share Xing SE: http://www.xing.com/privacy Facebook Content/Share Facebook Inc.: https://www.facebook.com/about/privacy/update Google+ Content/Share Google LLC: https://policies.google.com/privacy Twitter Content/Share Twitter Inc.: https://twitter.com/privacy LinkedIn Content/Share LinkedIn Corporation: https://www.linkedin.com/legal/privacy-policy Pinterest Share Pinterest Inc.: https://policy.pinterest.com/en/privacy-policy WhatsApp Share WhatsApp Inc.: https://www.whatsapp.com/legal?eea=1#privacy-policy 5. Data transmission We may forward your personal data collected in accordance with Section 2 of this policy to other members of the Zehnder Group as well as to third parties, insofar as is necessary to execute your order. These recipients may be located in countries that do not have an equivalent level of data protection. You expressly agree to your data being transmitted to these countries. We ensure data protection with our Group affiliates contractually through standard data protection clauses per Art. 46(2)(c) EU GDPR. 6. Your rights You have the following rights regarding the personal data relating to you: Right to information, Right to correction or deletion, Right to restriction of processing, Right to revoke consent for processing, Right to data portability, Right to file a complaint with a data protection supervisory authority regarding the processing of your personal data by us. Whenever data processing on our web pages is based on your consent, you can revoke your consent at any time, with effect for the future, without providing reasons. The revocation should be addressed to the responsible person via the contact details in Section 1. 7. Data security To protect your data, we encrypt data transmissions and have also implemented many other technical and organisational measures in order to ensure that the personal data processed through this web page are protected as comprehensively as possible. 8. Changes to this Policy As we continue to provide additional services and as the privacy laws and regulations evolve, it may be necessary to revise or update this Policy. We encourage you to review this Policy from time to time as you return to our Site, so that you are familiar with any changes. For significant changes, we will notify you either by posting a prominent notice on our Site or emailing you and if required by applicable law, we will obtain your consent. This policy was last updated in June 2018 9. Contact Us Zehnder Group UK Ltd is the data controller of your personal information. You may contact us by emailing data@zehnder.co.uk if you have any questions about our Privacy & Cookies Policy or our data practices outlined above. Products & Solutions © Zehnder Group UK Ltd Contact Legal Privacy policy Privacy policy apps Company Information Strategy and Vision Design Philosophy Decorative Radiators Heated Towel Rails for Bathrooms General Purpose Radiators Electric Radiators Special Solutions Heating and Cooling Ceiling Systems Ceiling Sails Radiant Ceiling Panels Comfortable Indoor Ventilation Heat Recovery Ventilation Comfort Cooling Enthalpy Energy Recovery Sub-soil heat exchangers Passive House and low energy dwellings Clean Air Solutions Industrial air cleaners Clean air as a service Clean air hub Additions News Blog BIM Components CPD courses Downloads Find your Area Sales Manager Find your nearest Showroom Request a Radiator Brochure Customer Experience Centre Ventilation Warranty Zehnder Filtershop Heat Output Calculator