English English Deutsch Suomi Français Blog updates About Contact English English Deutsch Suomi Français Shop Products PTT Voice Responder PTT Smart Button Accessories Where to Buy Push-To-Talk What is PTT? Mission Critical Communication PTT Accessories AINA Devices MC PTT Communicator Where to Buy Blog Support Manuals and Guides FAQ For Developers Warranty / RMA Contact Us Where to Buy Login Cart / 0.00 € 0 No products in the cart. 0 Cart No products in the cart. FAQ Find answers to the most frequently asked questions by our users. PTT Voice Responder PTT Smart Button AINA DESIGN APPS Headsets Returns GENERAL Build What is the difference between AINA’s PTT Voice Responder and other Bluetooth Speaker Microphones? Latest embedded Bluetooth technology BLE, A2DP and wideband audio for not only the best volume output but also the best audibility. Most rugged and tested Bluetooth accessory available on the market IP67, 2m drop test and several MIL-STD 810G certified. Perfect extension of your phones and PTT app capabilities to a single wireless accessory Security: Single Pairing and highest Bluetooth encryption standards Simplicity features like NFC pairing and Friendly Name Does the PTT Voice Responder comply with Military Standard 810G? Yes, AINA’s device has passed the following MIL STD 810 G tests: Test Method 500.5 Low Pressure (Altitude) Test Method 501.5 High Temperature Test Method 502.5 Low Temperature Test Method 503.5 Temperature Shock Test Method 504.1 Contamination by Fluids Test Method 505.5 Solar Radiation Test Method 507.5 Humidity Test Method 509.5 Salt Fog Test Method 514.6 Vibration Test Method 516.6 Shock Is the PTT Voice Responder waterproof? Yes, the PTT Voice Responder has an Ingress Protection of 67. These numbers stand for: 6 = dust tight and; 7 = protection against immersion, up to 1 m depth. If the PTT Voice Responder is waterproof, why doesn’t it have rubber covers for the charger and headset jack? The headset connector and the USB charging connector are waterproof components of the PTT Voice Responder. Even though they cost us more in the production of the device, we believe that rubber covers would not be as reliable as they may come off after heavy use or simply by accident. Therefore, we decided to have the device be waterproof at the component level. Why does the clip have a hole in it? The clip’s loophole fits exactly a Parachute Cord 550 that is used by the military. Even though the clip is designed to be very strong, you may want to connect your device to a carabiner, a key chain or a Cord 550 to be extra sure. Why is the PTT Voice Responder so thin and lightweight? Many companies design remote speaker microphones for people with uniform or thick jackets in mind. However, we have also thought about users in a t-shirt or button-down. If your RSM is bulky then it will hang forward with a frown face down. With a flat construction and even weight distribution your device will stay heads up where it’s supposed to be. Why is there a rim around the emergency button? We hope you never need the emergency button, but if you do, then we wanted to make sure you could find it even when it’s dark and don’t mistake it with the power button. At the same time, we wanted to prevent you from pressing the button by accident. Pairing and Connectivity How do I pair my PTT Voice Responder with my smartphone? When pairing for the first time, press the Power button on your device for 3 seconds to turn on your Voice Responder and get into pairing mode. When your device is in pairing mode (LED blinking in green), enter your smartphone’s Bluetooth menu and search for your device using the Bluetooth friendly name printed on the back of your Voice Responder. Then follow the normal pairing process on your phone. If this is not the first time the PTT Voice Responder is being paired, please read more about single pairing below. What does single pairing mean? Single pairing means that the device can only be paired to one smartphone at a time. This facilitates the connection process and makes the use of the Voice Responder more secure. For example, in an office setting where several Voice Responders are being paired to smartphones at the same time, it is best that the device can only pair to one phone to avoid confusion. Also, it keeps your communication line stable and secure as no other phone near you may pair with the device at the same time. If you would like to pair your Voice Responder with another phone, you must press both PTT buttons and soft buttons (< + >) for 5 seconds to reset the device and active its pairing mode. Also, you must ensure that the phone you are pairing your device to does not have in its Bluetooth memory any previous pairings with the PTT Voice Responder. Do this by ‘forgetting’ the previous pairing from the Bluetooth menu. How do I pass the single pairing to pair the Voice Responder to a new phone? There are two ways: 1. Recommended: Turn Bluetooth OFF on the previously paired phone Turn the Voice Responder ON and keep holding the ON button for a total of around 7secs The Voice Responder can now be paired to a new phone. Once you do that the Voice Responder will not recognize the previous phone anymore 2. Bluetooth reset: Turn the Voice Responder ON Press both PTT and both arrow buttons (<) and (>) at the same time for 3 secs. You will hear a low beep tone and see an orange LED This will reset the Bluetooth but would also bring the Voice Responder back to the standard mode (read more about the Kodiak mode below) Why is my PTT Voice Responder not connecting to my smartphone? This can happen when you haven’t turned your phone off in a long time. Smartphones need to be turned completely off at times. Try to turn your phone off, keep it off for a minute and then turn it back on. Then it should connect again. My Voice Responder still shows as “paired devices” on my phone but it won’t connect back to the phone after I had it connected to another phone When you connected to another phone you deleted the previous pairing on the Voice Responder. As you are trying to reconnect to the previous phone, it is considered completely new to the Voice Responder and it will try to exchange encryption keys. However, you phone thinks that it knows the device and will present the old encryption keys. You need select the previous pairing and “unpair” it. Then you will be able to reconnect the Voice Responder to the phone. Why does my PTT Voice Responder appear as Kodiak-PTT on the Bluetooth menu and the PTT button doesn't work anymore? Kodiak-PTT is a mode that is necessary with some specific PTT applications like AT&T Enhanced Push-to-Talk and Bell Next-Generation Push-to-Talk. To change it back to the normal AINA mode: 1. Remove all previous pairings on your phone to the PTT Voice Responder (Kodiak and AINA ones). 2. Turn on the PTT Voice Responder by pressing the Power button for more than 3 seconds. 3. Then, perform a software reset by pressing and holding both soft (arrow) buttons and both PTT buttons simultaneously, until the LED blinks once in yellow. 4. Finally, put the Voice Responder into Storage mode, by pressing the Power and Emergency button simultaneously; after the beep, first release the Power button and then the Emergency button. Afterwards, you can turn on your device from the Power button as usual. Buttons and LED Light Can I turn the flashing blue LED light off? Yes, you can do this by pressing the left soft button (<) for 3 seconds (perform the same action to turn it back on). However, only the flashing LED will be suppressed, while all other LED functions will continue to be enabled. I have paired my PTT Voice Responder, but the PTT button doesn’t work. There is no Bluetooth standard for PTT. Once the PTT Voice Responder is paired and connected, your phone will only send and receive audio through the device, without PTT however. The PTT functionality has to be enabled within your chosen PTT application. To find out how to set up your app with the AINA device, please look at our Product Manuals and Quick Guides section. If you cannot find a guide for your app, please contact us for assistance. Why do not all the buttons on my PTT Voice Responder have a function? Every time you press a button on your PTT Voice Responder, this is sent as “pressed” and “released” command to your smartphone. On the other hand, the PTT application on your phone assigns these commands to certain functions in the application. So how and which of the buttons function with the app depend on the app developers. If you have suggestions for button functions that are unassigned, please contact your app provider or leave us a comment here. Modes and States What is Covert Mode and how do I activate it? When the PTT Voice Responder is put into Covert Mode, the LED indications will be turned off and the speaker completely muted. You will only be able to hear incoming audio through a connected headset. To activate or deactivate this mode, you need to press both soft buttons (< + >) simultaneously for 3 seconds. Why can’t I hear audio or talk even though my device is on and paired? You may have accidentally put your device into Covert Mode. You can test whether this mode is on by connecting a headset to your Voice Responder. If you can hear audio indications and messages through the headphone, this means that Covert mode is activated, and to return to normal mode you must press both soft buttons simultaneously for 3 seconds. If that doesn’t solve the issue, try to reset the device by pressing both PTT buttons and both soft buttons simultaneously for 5 seconds. If the problem persists, please contact us. Power When do I know that my PTT Voice Responder is fully charged? A solid red LED light indicates that the PTT Voice Responder is charging. When the light turns green the device is fully charged. Is there a hard reset for the Voice Responder? Yes, should the Voice Responder become unresponsive or show any other strange behavior, you can first try a Soft-reset by pressing both PTT buttons and both arrow buttons (<) and (>) for about 3 seconds. You will hear a low beep tone and see an orange LED. The press the Emergency button followed by the power button until the device turns off. Let go the power and then the Emergency button. To hard reset when the device is on, press both arrow buttons (<) and (>), Emegency and power button at the same time. This should only be done when other ways have not worked as it is harsh on the processor (similar to you turning off your PC by holding the power button for more than 5 seconds). Build What is the difference between AINA’s PTT Smart Button and other Bluetooth PTT buttons? A smart remote control as the perfect extension of your phones and PTT app capabilities Most rugged and tested Bluetooth PTT Button on the market IP65 Security: Single Pairing and highest Bluetooth encryption standards Simplicity features like NFC pairing and Friendly Name Is the Smart Button waterproof? The Smart Button is not fully waterproof. The Ingress Protection rating is IP65. These numbers stand for: 6 = dust tight and, 5 = Protected against low pressure jets of water How can I secure the PTT Smart Button to my clothes or belt? You can use the loophole at the end of the device to connect your PTT Smart Button to a key chain or carabiner. Due to its size, wouldn’t the device easily slip out of my hands? The users do not need to worry about this. AINA has added a subtle textured finish to the sides of the PTT Smart Button to enhance grip, and avoid the device from slipping off the users hands. Pairing and Connectivity How do I pair my PTT Smart Button with my Smart Phone? There is no industry standard for PTT functionality and the pairing process is highly depending on the PTT application you are using. Please check out our App specific guides or ask us if your app doesn’t have a guide yet. If your app requires to pair the phone in the phones Bluetooth settings. You can connect the device in 2 simple ways: 1. NFC pairing Enable Bluetooth and NFC on your phone. Insert the battery into the Smart Button and press all 3 buttons at the same time (green LED lights up shortly) Hold the Smart Button to the back of your mobile phone Accept the pairing request 2. Pairing in Bluetooth settings Go to the Bluetooth settings on your phone. Insert the battery into the Smart Button and press all 3 buttons at the same time (green LED lights up shortly) The Smart Button friendly name (format: ASB123456) will show up as “Available Devices” check the last 6 digits on the MAC address written on the back of the Smart Button to make sure this is the right one and select it The Smart Button ASB123456 will move from “Available Devices” to “Paired Devices” NOTE: In many cases, the device will try or even fail to “Connect” which you can ignore as the final connection will be done on the PTT app level How do I pass the single pairing to pair the Smart Button to a new phone? To pair the Smart Button to a new device you just need to press all three buttons on the Smart Button and you will see a green LED under the big PTT button. My Smart Button still shows as paired devices on my phone but it won’t connect back to the phone after I had it connected to another phone or reset it When you connected to another phone or reset the Smart Button you deleted the previous pairing from it. As you are trying to reconnect to the previous phone, it is considered completely new to the Smart Button and it will try to exchange encryption keys. However, you phone thinks that it knows the device and will present the old encryption keys. You need select the previous pairing and “unpair” it. Then you will be able to reconnect the Smart Button to the phone again. Will removing the battery reset the device? No, it won’t. Even after removing the battery the Smart Button will still remember the previously paired device. If you want to reset the Bluetooth pairing, press all 3 buttons at the same time until you see a green LED under the large PTT button. Buttons and LED Light What function does the programmable button have? Depending on the PTT app the programmable button can have different functions. Here some examples: Secondary PTT to a specific contact or channel, Repeat, or Queue. The programmable button can also be linked to other applications on the phone to trigger specific events remotely without having to take out the phone. Sometimes I see a red LED behind the large PTT button. What does it mean? If you turn off Bluetooth on your phone the Smart Button will wait for a reconnection for a while and then go into standby mode. When you press any button, the Smart Button will boot up again and try to reconnect. Power What kind of battery does the Smart Button need? The Smart Button uses a regular CR2032 coin cell battery. How do I know the battery level of the Smart Button? The Smart Button has a battery level indicated via Bluetooth and can be displayed in the PTT app. In iOS a small Battery will show next to the phone battery level. How long does the CR2032 coin cell battery last? Depending on the usage, the button might last up to 1 year. What is the difference between AINA’s PTT accessories and other PTT accessories? At AINA, we design our products based on the trends of a Smartphone savvy user base and the overall digital transformation happening in our society and economy. Other vendors based their designs on a legacy two-way radio use and their technology is not very different from walkie-talkie accessories just without the cable. AINA’s device has been designed based on the latest embedded Bluetooth technology, A2DP and wideband audio, and most importantly, the versatility of smartphones, PTT app and other productivity apps, and modern IP networks. We believe that an accessory should be easy to use and provide an extension to your phones and app capability to leave the phone in the pocket as much as possible and focus on the job at hand. Our overall design focused on usability and reliability. What does single pairing mean? Single pairing means that the device can only be paired to one smartphone at a time. There are two reasons why we do this: Avoiding cross connections: Other Bluetooth accessories often reconnect to previously paired phones. Especially when you do not have designated devices by user, this causes big issues. Security: When losing connections to the phone, most regular PTT accessories will advertise and reconnect to other phones which opens the door for hackers to intercept and alter communication. For example, they would not only be able to listen into your conversations but also send a PTT press signal which would prevent everyone from communicating. To avoid eavesdropping or man-in-the-middle attacks the single pairing function is necessary. What does NFC pairing mean? NFC stands for (Near Field Communication) it is the same technology that is being used when you tap your mobile phone on a payment station at certain shops or cafes. It only works at very close range and is therefore very secure. According to the NIST (National Institute of Standards and Technology), NFC pairing is the safest way to pair your screenless Bluetooth device to your mobile phone, tablet or computer. To pair a NFC enabled device with your phone, make sure to switch on Bluetooth and NFC, bring the PTT accessory into pairing mode and hold the two devices together. Please note that too thick covers may prevent NFC pairing. I have developed an app, how do I make it work with AINA? You can use the information found in the following documents to develop your application: AINA Communication Protocol UI Specification Bluetooth Pairing / GitHub Which apps are compatible with the PTT Voice Responder? The following apps are compatible with the PTT Voice Responder: Zello ESChat AT&T Enhanced PTT Verizon PTT Plus Talk-IP GroupTalk TeamVox TASSTA Azetti PushCom (Wireless Technologies Finland) Kodiak Networks Walkie Fleet Nova Talk TangoTango You can find quick guides on how to connect the PTT Voice Responder to these apps from the User Manuals and Quick Guides section. Please contact us if you have further questions about the compatibility of the applications mentioned above or any other found in the Apple App Store/ Google Play Store. Can I use any headset with the PTT Voice Responder? AINA’s device has a standard 3.5mm headset jack, so most headsets work with it. However, a standard connector has four pins: left and right earpiece, microphone and ground function, and there is no industry standard on how to arrange these pins on a connector. This can cause a misalignment between the headset and our device. The headsets that are available on our web shop have been tested by AINA and we can guarantee that they to work. If you prefer to buy the headset elsewhere or use your own, it’s very likely that it will work (especially if it does not come with a microphone), but unfortunately we cannot guarantee it for the given reasons. Please contact us if you have any questions. Can I return my PTT Voice Responder? We understand that you may have 2nd thoughts. We give a 15 day money back guarantee on single unit purchases if you return the device to us in the same condition you received it, including the box and everything that came with it. Please see our return policy for terms and restrictions and on how to return your product to us. How long is your guarantee? We give a warrantee on our products for 2 years. This covers craftsmanship and material. However, the warrantee excludes the battery and does not warrant functionality with 3rd party software (PTT apps). For more details see our terms & conditions. Where do I register my purchased product and validate its warranty coverage? To register your product and validate the warranty coverage, please visit our Warranty Registration page. Send us your question If you couldn’t find the answer you were looking for, please do not hesitate to send us your question. Help FAQ Manuals and Guides Contact Location 867 Boylston St., 5th floor Boston (MA) 02116, USA Joensuunkatu 7G 24100 Salo, Finland Warranty To see your right of withdrawal, warranty and terms & conditions please visit our terms & conditions page. Warranty Registration Secure Checkout Terms & Conditions I Privacy & Cookie Policy I Warranty Registration I RMA Copyright 2018 © All rights reserved. Legal notice: This site is property of AINA Wireless Finland Oy, a subsidiary of AINA PTT Oy. AINA Wireless Finland Oy is registered at the Finnish Patent and Registration Office. EU VAT ID Number: FI23956662 AINA Wireless Finland Oy / AINA Wireless, Joensuunkatu 7G, 24100 Salo, Finland. Tel.: + 358 40 322 6717 Shop Products PTT Voice Responder PTT Smart Button Accessories Where to Buy Push-To-Talk What is PTT? Mission Critical Communication PTT Accessories AINA Devices MC PTT Communicator Where to Buy Blog Support Manuals and Guides FAQ For Developers Warranty / RMA Contact Us Where to Buy Login Cart / 0.00 € 0 No products in the cart. Login Username or email address * Password * Log in Remember me Lost your password? Register Email address * Password * Register