HOME HOUSE COAL SMOKELESS COAL NATURAL ANTHRACITE SMOKELESS BOILER FUEL WOOD BRIQUETTES FIREWOOD HORSE BEDDING FUEL PACKAGES Home Privacy Policy Privacy Policy Privacy Statement What information do we collect? We collect data from you when you register on our site or place an order with us (whether as a guest to the site or from a personally created account). You can however visit our site anonymously at any time. What do we use your information for? We may use your information in the following ways: To personalise your shopping experience by being able to respond to your individual requirements To improve our service to you by evaluating feedback and information from you To improve our customer service and technical support To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email To administer a promotion, event or for our customer database To assist you in the event of a problem completing your purchase How long do we hold your data? Personal data relating to transactions is held for a period of seven years to comply with UK tax law, after that period you may request removal of your data Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out How do we protect and safeguard your personal information? We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security. Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us. Your Consent By using our web site you consent to our Privacy Policy and Terms and conditions. Withdrawing your consent If you would like to withdraw your consent, please contact us directly using one of the following methods: 1. Via email to privacy@coal-merchant.co.uk 2. Via our web site contact form 3. Via post at The Privacy Team, 11 Forest Road, Hartwell, NN7 2HF 4.Using the provided tool in your account area on this web site Once you notify us of your request, we will respond to you as soon as possible. Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication. Who has access to your data? Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. Changes to our privacy policy If we decide to change or update our privacy policy, we will do so on this page. Please contact us if you have any questions regarding our Privacy Policy. Unsolicited Email Policy Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies: Message recipient policy Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages. Policy against advertising our website using unsolicited email messages We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages. Your email address is safe with us. We never sell or share your email addresses with other companies. You can unsubscribe at any time. We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link. If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email. If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page. Definition of Spam Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam. Cookies We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. None of the cookies we use can be used to identify you personally. COAL MERCHANT 0800 048 2316 11 Forest Road Hartwell Northamptonshire NN7 2HF OPENING TIMES Monday - Friday: 08:00 to 17:30 Saturday: 08:00 to 12:30 INFORMATION About Us Delivery Information Terms and Conditions Privacy Policy CATEGORIES Smokeless Coal Natural Anthracite Smokeless Boiler Fuel Wood Briquettes Firewood Horse Bedding Fuel Packages ACCOUNT My Account Orders My Information Contact Us Copyright © KG Smith and Son