Video Advice Miss the face to face element of our service, you can now book a video appointment with one of our advisers. Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money, and brings your advice closer to home. Instead of travelling to an office, you enter our online waiting area. The advice service is notified when you arrive, and your adviser will join you when ready. There is no need to create an account. No information you enter is stored. Book Video Appointment What do I need to make a video call? A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call. A private, well-lit area where you will not be disturbed during the consultation Web-camera, speakers and microphone already built into laptops or mobile devices One of these: Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone Safari web browser on an Apple iMac, MacBook, iPad, or iPhone Smartphone and tablet users. If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance. Download Citizens Advice Manchester Video Advice FAQs Is it secure? Video calls are secure; your privacy is protected. You have your own private video room that only authorised advisers can enter. How much internet data will I use? You don’t use any data while waiting for a adviser to join you. A video call uses a similar amount of data to Skype® or FaceTime®. How much does a video call cost? The video call is free (except for your internet usage). © 2020 Citizens Advice Manchester 0808 278 7800 Registered Charity Number 1010167 Company limited by guarantee. Registered number 2697257 Authorised and regulated by the Financial Conduct Authority FRN:617659 Info Get Help Campaigns Blog Action Volunteer Contact Donate Sign up to receive news and updates. SIGN UP We use cookies and similar technologies to run this website and help us understand how you use it.