Programs & Activities Sales Address 1099 Empire Blvd, Rochester, New York 14609 Get in touch (585)288-2830 Email Us Follow us Return Policies New Boats & Boards BayCreek allows customers a 30 day exchange period from the time they purchase their boat or board. Within this 30 days the customer may exchange their craft for another craft that better fits their needs as long as the original craft is in new condition. Used & Demo craft are NOT eligible for this exchange. Custom Ordered Boats & Boards BayCreek offers the ability to custom order a boat or board from certain manufacturers. Custom ordered boats and boards are a final sale with no returns or exchanges accepted given the boat arrives as ordered. Used, Demo or Consignment Boats & Boards Any craft sold as "Used, Demo or Consignment" is a FINAL, AS IS sale. Factory warranties are considered void as manufacturers only warranty boats and boards to the original owner. Gear & Accessories Paddling accessories are sold with a 30 day, money back return policy for UNUSED items. After the 30 days a store credit may be issued at BayCreek's discretion. Clearance/discontinued gear and accessories are sold as "final sale" with no return accepted. Roof Racks & Rack Accessories Racks and rack accessories are sold with a 30 day, money back return policy for UNUSED items. After the 30 days a store credit may be issued at BayCreek's discretion. Once a roof rack or rack accessory has been installed and driven off BayCreek property it is NOT returnable due to liability issues. IMPORTANT DETAILS THE COMPANY SUPPORT Location & Hours About Us Repair & Warranty Contact Us Meet The Staff Return Policies Waiver Download Employment Staff Assets News 1099 Empire Blvd. Rochester, NY 14609 / (585)288-2830