ABOUT BRANDS DEVELOPMENT INVESTORS RESPONSIBILITY MEDIA CAREERS COVID-19 ABOUT HOME // ABOUT // OUR SERVICES // HOTEL OPERATIONS Hotel Operations Our Hotel Operational teams are the custodians of our operational programmes within our hotels. We deliver all hotel operational plans in accordance with dedicated brand standards in order to drive high levels of guest and team member engagement. We consistently monitor, review and enhance departmental standards and act as a liaison between all hotel and support functions. Our aim is to achieve a set of annual objectives reflecting revenue, profit, market penetration and guest and team member engagement strategies. We nurture close working relationships within our regions, sharing market and hotel intelligence and best practice. We are instrumental in developing, implementing and adhering to our strategic business plan, budgets and investment plans according to annual business planning guidelines. Our individual outlet and regional business plans are based on sound market and product knowledge, enabling us to manage long-term forecasting and market development. Our focus is on realistic yet ambitious targets, and we work closely with our colleagues to develop innovative new products and services to secure positive future business development. Engineering & Maintenance The primary role of our corporate Engineering & Maintenance team is to support the Hotel Operating Engineering Team to maintain plant and equipment, as well as the overall structure of all buildings, to an optimum level. We focus on recruiting and selecting qualified personnel and/or external consultants for specialist roles, negotiating hotel maintenance contracts and ensuring Health & Safety compliance. We also make recommendations for CapEx in order to maximise quality and profitability, and we direct, support and monitor each hotel’s engineering teams. We manage the regional technicians who specialise in refrigeration, electricity, plumbing, lifts, refurbishments and air-conditioning. Safety & Risk We are responsible for all safety, risk, security procedures and expertise which enable our teams, hotels and businesses to operate in a safe environment. This includes safety & risk, security, crisis management, fire management, food management, accident management and statutory/regulatory compliance. In essence, we are responsible for maintaining a safe, healthy and secure environment for our businesses, teams and guests. Our security systems include internal risk management audits, external contacts across all disciplines and contact with professional bodies, and we liaise closely with Executive teams, General Managers, Human Resources & Learning & Development, PR (for crisis communications), and Procurement & Engineering/Development. This website uses cookies for a range of purposes. To find out more about the cookies used on this website, please visit our Cookie Policy. Please click Accept to consent to our use of all non-essential cookies described in our Cookie Policy. Social media art’otel® Park Plaza® Arena Hotels & Apartments® Arena Campsites® Follow us Keep in touch Contact us General enquiries Brands Membership Sign up for our email alerts: Sign Up © 2021 PPHE Hotel Group All rights reserved Site Map Accessibility Privacy Policy Terms of Use Cookie Policy Modern slavery statement Imprint RSS