search in the site Tuesday 27 Sep 2016 SICOM ITALY PRODUCTS QUALITY generality | policies REFERENCES GALLERY CONTACTS PRIVACY view the Company Certification Policies QUALITY POLICY (extracted from the Quality Manual - Section 05 All.1) The management of Sicom Italia undertakes to pursue a policy that places the Customer at the center of its activities. Customer satisfaction is pursued by offering and adapting all processes to their particular needs and by monitoring the achievement of the objectives agreed in the contractual phase. The customer plays a central role in the success of Sicom Italia. It therefore becomes important to know him thoroughly, communicate with the customer whenever there is a need, provide services / products that meet his needs and create high customer satisfaction. The objectives that Sicom Italia sets itself are: • the improvement of the image and reputation on the market, and therefore: customer loyalty, increase in turnover, entry into new market areas; • customer satisfaction, and therefore: achievement of budget objectives, constant reduction in the number of complaints obtained by purchasing products from suppliers possibly certified according to ISO 9001: 2008 and / or PED 97/23 / EC, or qualified by Sicom Italia; • compliance with contractual commitments by submitting or having the purchased materials subjected to adequate controls; • the use of external personnel (control bodies, inspectors) with confirmed experience; • customer assistance (the achievement of these objectives will be constantly monitored through the detection of customer satisfaction and the analysis of complaints). With the achievement of these objectives we intend to create a company strongly focused on its customers, increase market effectiveness and make customer satisfaction the differentiating factor in a highly competitive market. The specific objectives will be defined annually by the management in the annual quality plan and disseminated to all staff. Bosnasco: 01-06-2010 SICOM ITALIA srl GP Torretta President / CEO SICOM ITALIA srl Commercial Industrial Company - Legal, administrative and warehouse office .: Via Cavallante 18 / D - 27040 Bosnasco (PV) - Italy Ph +39 0385 272500 - Fax +39 0385 272505 - email: info@sicomitalia.com - REAPV 190772 - RIPavia, CF & VAT IT 01511780189 - Share Capital € 99,000.00 iv Privacy Policy · Cookie Policy