Business lines Global brands Select location Esso branded service stations Fuels Motor oils Payments & Loyalty Commercial Customers Contact us Frequently Asked Questions This list of FAQs can be found on the Esso website How the app works How does the app work? Where can I use this app? Am I allowed to use a mobile phone at a petrol station? How long will it take me to register and set up the app? Can I use it immediately? What should I do with my phone whilst I am fuelling? What happens if I have no signal on my phone? How does the app know how much you’ve spent? What happens if I select the wrong pump number? Do I need to select an amount before I fuel? Can I use the app to pay when I’m on a motorbike? Can I pay for anything other than fuel with the app? Do I need to scan the QR code near the pump? Payments & Billing What payment methods can I use? Can I store my debit or credit card as a method of payment? What price will I pay for my fuel? Can I pay with my Esso Card? How will the cashier know I’m paying with the app? Why has my transaction been declined? How long does it take for a debit card payment to be debited from my account? I see a different amount in my Apple Pay Wallet or online banking than the value of my fuel transaction – why is that? Can I add multiple debit or credit cards as method of payment? Can I use the app for both business & personal use? Does it cost anything to use the app? What is the maximum amount of fuel I can fill-up with using the app? Are any funds reserved in my account, reducing my available balance? Can I prevent the app from reserving £100 of my available balance on each transaction? Safety and Security Is it safe to use a mobile phone on a forecourt? Will my card details be safe? What happens if I lose my phone? Do I need to log into the app each time I use it? Loyalty Points What loyalty program does Esso offer? Will I still earn Tesco Clubcard points if I use the app? Will I still earn Nectar points if I use the app? How can I collect extra bonus Nectar points? Can I see my Nectar points balance using the app? Can I see how many points I’ve earned on my transaction? Why didn’t I get points awarded on my transaction? Benefits of Using The Esso App What are the advantages to using the app to pay for my fuel? Is it quicker to use the app rather than pay in the shop? Technical Will the app use up a lot of my data allowance or battery life? Can I use the Esso App on an Android phone? Communications & Data Privacy Will I receive a lot of emails, calls, texts and notifications if I sign up? Will you sell my data to third parties? A service station designed to suit every stop Use our Fuel Finder to help find the right service station for you. Find out more Get more out of your Esso Card™ Find out how we can help you save time and money with Esso Card™. Collect now Get closer to our fuels Find out more about Synergy™ fuels. Learn more Esso App Terms and Conditions Esso App Privacy Energy lives here™ Contact us Esso Nectar FAQ Tesco Clubcard FAQs Fuel FAQs App FAQs Survey terms Privacy center Terms and conditions Privacy policy © Copyright 2003-2021 Exxon Mobil Corporation. All Rights Reserved. By clicking “Accept all cookies”, you agree to the storing of optional cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. If you wish to adjust your cookie settings, please click “Customize Cookies”. You can also learn more by clicking Privacy policy Accept all cookies Customize cookies