Home Liquidation Homefirst Builders Guarantee Homefirst Builders Guarantee Homefirst Builders Guarantee New Zealand Homefirst Builders Guarantee policies Impact of the CBLI liquidation on your claim Homefirst Builders Guarantee (“Policy”) policy holders should continue to notify CBLI of claims. New notifications will continue to be assessed, but CBLI is currently unable to make any claim payments or instruct contractors to start repairs on any open claims until further notice from the Liquidators. As Home Owners of the dwelling and under the terms of the Policy, it is your responsibility to take appropriate measures to minimize your risk/loss and to prevent further damage to your dwelling. Any requests for the transfer of a Policy to a subsequent purchaser of the property to which the Policy relates that was received on or after that date of liquidation, 12 November 2018, will not be approved by CBLI. Should you have any queries in respect of your policy you should contact CBLI’s claims team on +64 9 303 4770 or by email on helpline@cblinsurance.com Steps for claimants If you have a claim under your Policy you should contact CBLI’s claims team on +64 9 303 4770 or by email on helpline@cblinsurance.com and provide all necessary information to support your query or claim. Your claim will be assessed by the claims team and an initial determination to accept or decline your claim will be made and communicated to you. If your claim is accepted and you have not provided written quotes, in order for CBLI to progress further with your claim, you will be required to provide written quote(s) for all claimed items/defects that CBLI has confirmed liability for. Please ensure that your quotes supplied are itemised, outlining each approved item including the reasonable costs required to complete the Scope of Works. Once your quotes have been reviewed and accepted by CBLI, an Approved Scope of Works will be provided to you in writing by CBLI. As previously mentioned, CBLI is currently unable to make any claim payments or engage contractors to start repairs. As the Home Owners, and under the Policy, it is your responsibility to take appropriate measures to minimise your risk and to prevent further damage to your dwelling. As such, we recommended that you proceed with the Approved Scope of Works and invoice(s) for the work undertaken should be submitted to the CBLI claims team. CBLI may not be liable for any additional loss, damage or increased costs caused by the delay on the part of the Home Owner in carrying out the Approved Scope of Works. Once the remedial works have been completed, what are the next steps? Once CBLI has reviewed the invoices supplied for the completed Approved Scope of Works and determined its liability under the Policy, your claim will be recorded as a creditor in CBLI’s books and records. You will be provided with an Offer of Discharge & Settlement Agreement for the agreed quantum of your claim. This should be executed and returned to CBLI. Upon receipt of the signed Offer of Discharge & Settlement Agreement, the Liquidators will register you as an unsecured creditor of CBLI for your agreed claim which will enable you to receive future distributions from the liquidation when paid. Prior to the payment of distributions, the Liquidators will request creditors to lodge an Unsecured Creditors Claim form. You will need to complete and return this form to the Liquidators in accordance with the instructions that will be provided to you at that time. Contact Should you have any queries in respect of your Policy you should contact your broker or professional advisor in the first instance. If your query relates to a claim you should contact CBLI’s claims team on +64 9 303 4770 or by email on helpline@cblinsurance.com and provide all necessary information to support your claim.