Merseyside Contrast: Selecteer een taal▼ Contact us on: 0344 736 0066 Login Home For residents Find a home Jobs News My Regenda Homes login About us Coronavirus Info Contact us Home For residents My neighbourhood Merseyside Merseyside We have more than 3,600 properties in Merseyside, having responded to the specific need for more affordable homes for rent and shared ownership across Liverpool, Sefton, Knowsley, Halton, St Helens and Wirral. Estate inspections Estate inspections feedback Merseyside office Free Courses Grove Street regeneration Back to top of page Print this page Email this page Belong magazine Read the latest copy of our residents' magazine, Belong. Belong Autum 2020 Belong Summer 2020 Belong Spring 2020 For residents MyRegenda customer portal Money advice Your rent Repairs and maintenance Your tenancy My neighbourhood Cheshire Greater Manchester Lancashire Merseyside Grove Street regeneration Free Courses Estate inspections feedback Estate inspections Independent Living Send us feedback Anti-social behaviour Get involved Safeguarding Fire safety Help your local community Our service to you Find work Data protection Regenda Homes © 2021 Powered by VerseOne Group Ltd Our website uses cookies to improve how it works. Visit our privacy pages for more information.

Our complaints promises Contrast: Selecteer een taal▼ Contact us on: 0344 736 0066 Login Home For residents Find a home Jobs News My Regenda Homes login About us Coronavirus Info Contact us Home Contact us Feedback Our complaints promises Our complaints promises At first resolution, we will aim to resolve your complaint when you first tell us that you are unhappy with our service. We will give you the name of the member of staff who is dealing with your complaint. At stage 1, we will acknowledge that we have received your complaint within two working days. At stage 1, we will contact you to discuss your complaint in more detail to make sure that we understand why you are unhappy with our service. If your complaint needs further investigation, we will agree a date with you to respond by and keep you informed of progress. At stage 1, we will provide you with a written response to your complaint within 10 working days from the date of escalation. Each month we will aim to complete a survey with 30% (Minimum eight complaints) of closed cases asking the customer if you felt you were listened to and if your complaint was handled fairly. Coronavirus (COVID-19) Update Whilst we are working hard to deliver the services that matter most to our customers, we are continuing follow our complaints process. However it may take us a little longer to investigate than normal. For any customers who have an ongoing complaint we will update you individually on any changes to timescales. Back to top of page Print this page Email this page Contact us Feedback Our complaints promises Our offices Contacting us on social media FAQs Data protection Regenda Homes © 2021 Powered by VerseOne Group Ltd Our website uses cookies to improve how it works. Visit our privacy pages for more information.