SIGN IN SEARCH BY CAR AUTOCROSS ▾ UNIVERSAL PARTS ▾ INFORMATION ▾ SHOCK SERVICES ▾ CART SHIPPING AND RETURNS RETURN PROCEDURE: We want you to be completely satisfied with your purchase, and we strive to provide you with expert guidance to help you choose the best possible products for your vehicle needs. We also understand that sometimes you need to send a product back. We've developed our return policy to make returns as easy as possible for you. We accept returned product in its original packaging up to 30 days from the date of purchase. Damaged items and/or short shipped orders must be reported to ProParts USA with in three business days of receipt. Returned Items All items must be returned in their original factory packaging and in "un-used" condition. Items returned in other than "un-used" condition will not be granted a refund. Returned items are subject to inspection prior to issuing credit. All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to a restocking fee. Any items returned are subject to Manufacturers Restocking fee if applicable. To start a return, please email ProParts USA and a friendly representative will assist you. Or give us a call at, (818) 888-8904. Please have your Name, Order Number and Email Address handy. Holiday Return Policy ProParts USA offers an extended return policy for the Holiday Season. All Orders placed between November 1st and December 31st will be honored for return through January 31st. Items must be in the original packaging and un-used. Special Order Items All special order items must be paid in full at the time of the order. The order will be processed in a timely manner but ProParts USA will not be responsible for any delays from the Manufacturer. There are no refunds or exchanges on special order items. SHIPPING INFO: Most orders are shipped within 24 hours of the time of purchase. Standard Ground Shipping: FedEx, UPS, USPS and OnTrac Expedited Shipping: Need your item sooner? Contact us for 1-2 day shipping rates. SIGN UP FOR OUR NEWSLETTER Subscribe to our newsletter and always be the first to hear about what is happening. CUSTOMER INFORMATION Blog Search Contact Us Shipping and Returns Privacy Statement How To PRODUCT INFORMATION BAK Industries Dee Zee H&R Suspension Husky Liners Hypercoil Springs Hawk Performance Intro-Tech Koni Suspension WeatherTech SOCIAL © 2021 ProParts USA.