(02 331) 201-0 | Start | Company | Vacancies | Press | Contact | emergency begin Range of services your stay Career about us Highest quality With love for life AKH Hagen about us quality Quality management Contact AGAPLESION GENERAL HOSPITAL HAGEN Quality Management Grünstraße 35 58095 Hagen (02 331) 201-2073 qm.akh @ agaplesion.de Your contact person Susanne Hinzen Head of Quality Management Our quality for your health Quality management (QM) is firmly anchored in our company. The aim is to continuously improve our services. Therefore, all areas in the clinic - from medical and nursing treatment to administration - are assessed, regularly checked and the implementation is continuously checked using measurable criteria. The focus is on the needs and wishes of our patients and their relatives, because the high medical quality of their treatment is the most important concern for every patient. Quality also includes our cooperation partners and referring doctors, as well as targeted employee orientation. Quality management at a glance patient The focus is on the patient With the targeted implementation of our QM system, we have seen positive effects in many areas in recent years. We have optimized our process organization, systematically record errors and identify potential for improvement more quickly. Our patients benefit from this system in a special way: Optimizing communication with the patient Structured patient education Greater consideration of the patient's wishes Increase in service quality Optimization of treatment and therapy planning Improving the quality of medical care Quality report 2019 Download here> Instruments Quality management tools Regular surveys on patient satisfaction Opinion management - Patients and employees can send us suggestions, requests and complaints at any time Interdisciplinary meetings are an essential part of internal quality assurance measures. Opinion sheet Your opinion is important to us! Praise, criticism, suggestions - let us know. T (02 331) 201 - 2073 ihreinung.akh @ agaplesion.de To the opinion sheet › Hygiene & Safety Medical device safety Bei Fragen oder Meldungen, welche diesen Bereich betreffen, nutzen Sie bitte folgende Kontaktdaten: Dr. med. Andreas Schroeder Beauftragter für Medizinproduktesicherheit medizinproduktesicherheit.akh@agaplesion.de Sicherheitskultur Sicherheit und Hygiene Sichere Medikamentengabe Sicherheit im OP Fachabteilungen Klinik für Allgemein- und Viszeralchirurgie Klinik für Anästhesie, Schmerz- und Intensivmedizin Klinik für Dermatologie und Allergologie Klinik für Gynäkologie und Geburtshilfe Klinik für Innere Medizin Klinik für Kardiologie Klinik für Kinder- und Jugendmedizin Klinik für Orthopädie Klinik für Radiologie Klinik für Unfallchirurgie Klinik für Urologie, Urologische Onkologie, Kinderurologie Kompetenzzentren Brustzentrum Darmkrebszentrum Diabeteszentrum für Kinder und Jugendliche Endometriosis center Endoprosthetic Center Hernia center Perinatal Center Level 1 Thyroid center Trauma center Institutes Hospital hygiene Central laboratory Ethics and pastoral care Directions How to contact us Contact AGAPLESION GENERAL HOSPITAL HAGEN gGmbH Grünstraße 35 58095 Hagen T (02 331) 201 - 0 F (02 331) 201 - 10 02 info.akh @ agaplesion.de AGAPLESION GENERAL HOSPITAL HAGEN gGmbH Grünstraße 35 58095 Hagen Sitemap Contact imprint data protection Photo credit