Irish Water SET YOUR LOCATION Toggle Search Overlay Overlay About Us As Ireland's national water utility we are responsible for providing water and wastewater services throughout Ireland. Back to Homepage Pages in this current level About Us Pages in this current level Join our team Irish Water is committed to the continuous development of our employees. We offer a wide and exciting range of challenges in an environment where talented, passionate people are encouraged to live our values of collaboration, safety, customer service, performance and integrity. Search all careers Transforming water services To transform our water services, Irish Water, guided by its parent Ervia, has developed a seven year Business Plan with the overriding objective of delivering a quality service to customers. Irish Water will ensure that a national and long term approach to the planning and development of our water services is taken, duplication is eliminated and that a systematic approach is applied to the operation and maintenance of the water and wastewater networks. Irish Water’s mission All of our customers should receive a safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in Water Services. View the plan The Story of Water ‘The Story Of Water’ is a documentary that focuses on the critical value of our most precious natural resource and the current state of Ireland’s public water network. Watch the trailer below. Learn more about The Story Of Water Our water, our future Water is one of our most valuable resources. By improving water conservation and working together, we can ensure sustainable water services for Ireland now and into the future. Safe drinking water We operate within one of the strictest systems of regulation in the world and are continually monitoring your water at every stage of its journey. Modern wastewater treatment We are committed to ensuring efficient, modern systems that meet the needs of customers and an environment that is protected from the impacts of wastewater discharges. Protecting the environment As a company committed to becoming a truly sustainable business, we aim to continue to provide our customers with the highest standards in ways that enhance the environment we all share. Economic growth Our investment work aims to improve drinking water supplies, protect the environment and support the economy. Irish Water’s key metrics summary Metric 2015 2021 Drinking water quality Schemes on EPA remedial action list 121 0 No. of customers on boil water notice 23,297 0 Lead shared service pipes 30,000 - 40,000 0 Individual lead pipes 140,000 50,000 Drinking water capacity Headroom capacity in Greater Dublin and Mid-eastern region 2% >15% Plants with capacity headroom <15% 45-49% 30% Infrastructure Network Leakage 49% <38% Wastewater quality Discharge with no treatment or preliminary treatment only 44 0 Discharge with no treatment or preliminary treatment only from large urban areas 7 0 Agglomerations not meeting requirements on secondary treatment of discharges (EPA 2013 List) 43 0 Larger Agglomerations not meeting requirements on more stringent treatment of discharges (EPA 2013 List) 10 0 Wastewater capacity Plants overloaded >2,000 PE (EPA 2013 List) 36 0 Plants overloaded <2,000 PE (EPA 2013 List) 120 <60 Financial EBITDA €38m €363m FFO/Net Debt 0.2% 9.5% Gearing 90% 63% Interest Cover 0.9 3.0 Customer service Call answering - 80% answered in < than 20 seconds 60% 80% Fewer than 5% calls abandoned 20% 5% Safety Lost time accidents per 100,000 man hours Not available 0.5 Procurement Irish Water adopts different procurement approaches, depending on the monetary value of the contract. See the different ways we approach procurement. Sponsorships Irish Water is proud to invest in our communities across the country through various partnerships with some of Ireland's leading environmental programmes. CUSTOMER CARE Twitter - @IWCare Contact RESOURCES Freedom of information Model publication scheme Terms & conditions Privacy notice Cookie policy Manage cookies Procurement Accessibility COMPANY About us Customer commitment Research and innovation Press office Access officer Careers SWITCH LANGUAGE Switch to Gaeilge Part of Ervia Group Follow us on Twitter Join us on Facebook Follow us on LinkedIn Subscribe to our YouTube Irish Water is a designated activity company, limited by shares. Registered Office: Colvill House, 24-26 Talbot Street, Dublin 1 | Copyright © 2019 Irish Water. All rights reserved. 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