Emergency service needed? We're ready to help! Request Service Installations Services About Specials Financing Contact 503.234.7331 Troubleshooting If you are experiencing difficulties with your heating and cooling products or system, please feel free to contact Jacobs’ Service Department. But before calling us, here are a few simple solutions you can use to attempt to solve the problem. And don’t forget about a web search…the internet can be a great resource for simple do-it-yourself fixes. Air Conditioning Equipment Checklist Check to make sure that your thermostat is set in the “cool” position. Ensure that your outdoor air conditioning (condensing unit) is running Check the circuit breakers in the circuit breaker box (or electrical panel), most likely mounted to an outside wall in the back of the house. Are they in the “On” position? Check the outdoor unit “disconnect switch” to make sure it is in the “ON” position. The disconnect switch is located near the outdoor unit. (Typically a grey 8″ wide x 16″ high x 4″ deep box mounted to the wall). Ensure that the blower motor in your furnace is running (If the thermostat is in the “cool” position, the furnace blower should be running). If not, check to make sure the on / off switch at the furnace is in the “ON” position. Be sure that you have changed your filter in the furnace recently. An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to lack of proper airflow. Your filter should be changed every month. Check all return air grilles to make sure they are not blocked by furniture Check all supply air registers to make sure they are open and blowing air (The return air grilles are normally located on your walls and are wide and flat). Gas Furnace Equipment Checklist Check to make sure that your thermostat is set in the “heat” position. Make sure that the temperature setting on the thermostat is set above (or higher than) the indoor temperature showing on the thermostat. This tells your heating system that it should provide heat! Ensure that there is power to the furnace. Try turning the fan to “ON” using the fan switch on the thermostat to test for power to furnace. Check the circuit breakers at the electrical panel to make sure they are in the “On” position. Check the SSU switch (it looks like a light switch on a gray box located at the furnace) to be sure it is in the “ON” position. Replace the furnace filter if needed All 1-inch think furnace filters should be replaced monthly Purolator 2-inch thick, and other high-capacity pleated filters can most likely be changed every other month or just 6 times per year. If the system is running but you have not changed your filter, the filter may need to be replaced. Check all return air grilles to make sure they are not blocked by furniture. Check supply air registers to make sure they are open and blowing air (The return air grilles are normally located on your walls and are wide and flat). Contact Jacobs’ Service Department 1Your Contact Info2Appointment Windows3Your Home Info NAME* Name PHONE NUMBER* EMAIL ADDRESS* STREET ADDRESS* Street Address ZIP CODE* ZIP Code Our Partners 503.234.7331 Service Department Mon–Fri: 7am – 5pm* Sat: Limited hours, call for availability *Service Technicians are on call 24/7 Showroom & Office Mon–Fri: 7am – 5pm OR CCB: 1441 WA Lic: JACOBHA192LA PAY AN INVOICE HVAC Installations AC Installation Furnace Installation Heat Pumps Duct-Free Heat Pump Geothermal Heat Pump Fireplace Inserts Thermostats Boiler Installation Water Heaters Indoor Air Quality Carrier Products HVAC Services AC Repair Furnace Repair Residential (B2B+B2C) Gas Piping Service Duct Cleaning Home Automation Commercial & Industrial Boiler Repair & Maintenance Maintenance Agreements Troubleshooting Emergency HVAC About Us Team Careers Our Blog Projects Testimonials Our Process Resources FAQs Contact Us Service Request Rate My Experience Portland Vancouver ©️2021 Jacobs Heating & Air Conditioning, Inc. All rights reserved | Privacy Policy Website by Intuitive Digital more info Click or scroll to accept ×