News Ansa Contacts Accessibility Links Complaints You are in the section: » Home SP2 » Suggestions and / or Complaints The mission Social base Organization chart Quality certification Quality Policy Collaborations Curriculum Our videos Intranet Our catalog Information for young people Libraries Editorial publications InformaTurista Projects Projects for schools National Civil service Addiction prevention European projects Computer technology What is Metropolis Updates Contests Local work National work Suggestions and complaints represent useful information ( suggestions ) or any expression of dissatisfaction ( complaint ) reported to the Cooperative by users for the Cooperative Studio e Progetto2 . They represent a useful tool to know the overall level of satisfaction that users / customers have with the Cooperative, and with the services it manages, and as such constitute an opportunity for the continuous improvement of the quality of the services offered. The sector in charge of collecting and managing complaints is the Quality Sector . All suggestions delivered, will be taken into consideration for their evaluation. With regard to complaints : - to those that are quickly resolved , the Quality Sector will respond within 5 days from the date of receipt ; - for those of particular complexity, the Quality Sector will prepare an internal investigation aimed at acquiring the elements necessary for its definition, and guaranteeing a written response to the complainant user / customer within 30 days from the date of receipt . Anyone who wants to report to our. Cooperative can make a suggestion / complaint in the following ways: DIRECT COMMUNICATION AT THE INDIVIDUAL YOUTH-INFORMACITY INFORMATION CENTERS: By contacting the operator / s of the Youth-Information Center directly; DIRECT COMMUNICATION AT THE INDIVIDUAL YOUTH-INFORMACITY CENTERS: By filling in the appropriate SUGGESTIONS / COMPLAINTS FORM at the Center's headquarters, and depositing it in the appropriate suggestions / complaints boxes. COMMUNICATION BY FAX: By sending a fax to 0785 / 54.912, by filling in the SUGGESTIONS / COMPLAINTS FORM, or by sending a communication of the suggestion / complaint. COMMUNICATION BY MAIL: By sending by letter and / or registered letter, written communication to the Cooperativa Sociale Studio e Progetto 2, with a clear indication of the complaint to be made, or communication by filling in the SUGGESTIONS / COMPLAINTS FORM; COMMUNICATION BY MEANS OF THE FORM ON THE COOPERATIVE SITE: by filling in the electronic form available on the Cooperative's website. ANONYMOUS COMMUNICATION: by sending to the headquarters of the Cooperative or to any of the Youth Information Centers managed by the Cooperative, communication containing the report to be made (suggestion and / or complaint), without indicating any identification data. Click here to make a complaint or make a suggestion Note 1: the SUGGESTIONS / COMPLAINTS FORM is available for distribution at the offices of the Youth-Information Centers managed by the Cooperativa Sociale Studio e Progetto 2, or downloadable (in PDF format ) from the Cooperative's website (www.studioprogetto2.it - Complaints section and Tips ). Note 2: in the case of complaints sent by simple communication by post, registered letter, fax, electronic form (without using the SUGGESTIONS / COMPLAINTS FORM ) in the absence of some mandatory data ( Name - Surname - Address - City - Zip code - Telephone ) , the Studio e Progetto 2 Social Cooperative will not be able to give written communication to the complainant about the management of the complaint. In any case, the Cooperative will make the report sent its own, managing internally what is indicated, and using the indications given to pursue the goal of continuous improvement. Copyright 2007 - Study and Project 2 onlus p.iva 00646340950