Search Log in Cart Home Seng Collections Catalog Refund policy Returns Our policy lasts 18 days. If 18 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sengjewelers@gmail.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sengjewelers@gmail.com and send your item to: 401 W Main St Suite 110, Louisville KY 40202, United States. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and They will find out about your return. Shipping To return your product, you should mail your product to: 401 W Main St Suite 110, Louisville KY 40202, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Quick links Search Privacy Policy Refund Policy Shipping Policy Terms of Service Newsletter SUBSCRIBE Brick And Mortar Location Downtown Louisville 401 West Main Street Suite 110 Louisville, Ky 40202 502-585-5109 Tuesday-Saturday 11am-3pm And Always By Appointment Payment methods Facebook Twitter Pinterest Instagram © 2021, Seng Jewelers Powered by Shopify Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device