COVID-19: Learn about our Safe Care Plan & Important Updates ☰ Privacy, Rights and Responsibilities, Grievances HOME / PATIENTS AND VISITORS / Privacy, Rights and Responsibilities, Grievances Privacy, Rights and Responsibilities, Grievances At Baylor Scott & White Medical Center – Frisco, we are committed to caring for our patients and communities. We strive to deliver health care compassionately and to act with absolute integrity in the way we do our work and the way we live our lives. Your concerns are important to us. To achieve the highest level of health care, we welcome your comments, complaints, or feedback. We are committed to providing you with the highest level of quality care possible. You also have a right to participate in ethical issues concerning your care and may request to meet with a representative from our Medical Ethics Committee. If you have questions, please feel free to contact the Baylor Scott & White Medical Center – Frisco receptionist by dialing zero, “0,” who will notify an Administrator to meet with you, or you may leave a message on our Feedback Hotline by calling 214.407.5699. You have our assurance; there will be no retribution for asking questions or raising concerns about any issues. Should you desire to lodge a grievance, listed below are the agencies which may assist you: Texas Department of State Health Services Health Licensing & Compliance Division 1100 West 49th Street Austin, TX 78756-3199 Phone: (888) 973-0022 Fax: (512) 834-6653 The Joint Commission Division of Accreditation Operations Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181 Fax: (630) 792-5636 Medicare Beneficiaries: If you are a Medicare beneficiary or Medicare beneficiary representative and you have a complaint or quality of care concern or require another type of case review, contact the KEPRO Beneficiary Helpline at 1-844-430-9504. We are equally committed to assuring our actions consistently reflect our words. In this spirit, we want your visit here at Baylor Scott & White – Frisco to be an enjoyable one. Click to read: Patient Bill of Rights. THCIC Data Collection Notice Social Media Terms of Use Privacy Practices Notice of Non-Discrimination Website Privacy Policy Hospital Pricing Baylor Scott & White Medical Center – Frisco participates in the Baylor Scott & White Healthcare System Health Information Organization. Stay In Touch With Baylor Frisco Sign up to get health news and updates, plus announcements for educational seminars delivered to your inbox! Questions? You can chat with us online. Click below to begin a Live Chat! Locations Careers Payment About COVID-19 About Baylor Scott & White Medical Center – Frisco is a hospital in which physicians have an ownership or investment interest. The list of physician owners or investors is available to you upon request. We are fully licensed by the state of Texas and are Medicare certified. Our facility is also accredited by The Joint Commission. We are an affiliate of UNITED SURGICAL PARTNERS INTERNATIONAL , and partnered with local physicians. Physicians are members of the medical staff and are neither employees nor agents of Baylor Scott & White Medical Center – Frisco, UNITED SURGICAL PARTNERS INTERNATIONAL, BAYLOR SCOTT & WHITE HEALTH, or any of their subsidiaries or affiliates. Baylor Scott & White Medical Center – Frisco complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Helpful Links SCHEDULING FORMS FOR PHYSICIANS BSW-FRISCO NOVAPACS WEB ACCESS PROVIDER CREDENTIALS BSW-FRISCO SECURE ACCESS USPI SECURE ACCESS PATIENT KEEPER WEBSITE PATIENT KEEPER HELP – ANDROID PATIENT KEEPER HELP – APPLE PRIVACY AND PATIENT RIGHTS PAYMENT FINANCIAL ASSISTANCE OPTIONS COMMUNITY HEALTH NEEDS ASSESSMENTS CAREVIEW Copyright © 2021 United Surgical Partners International