Book a room Find a job Share price 4462.22p 30 November 2021 at 16:50 Menu Search Annual Report 2020 Overview Downloads Summary of our Annual Report and Form 20-F 2020 From the Chair Reflecting what we’we learnt and what’s needed to succeed in an evolving environment, we entered 2021 with a refreshed strategy." Patrick Cescau Chair Chair’s statementPDF From the CEO Globally, we’ve worked as a team with such speed and compassion – leading, learning and listening to keep colleagues and guests feeling safe, protect IHG and our owners, and support our industry." Keith Barr Chief Executive Officer CEO’s reviewPDF 2020 in review In an unimaginably challenging year, we worked tirelessly to care for our stakeholders, protect our business and ensure our purpose of True Hospitality for Good was felt even in the toughest of times – all while ensuring we’re ready to grow strongly in a recovery. 2020 in reviewPDF Financial performance Global RevPAR (52.5)% 2019: (0.3)% Net system size growth +0.3% 2019: +5.6% Total gross revenue in IHG's Systema $13.5bn 2019: $27.9bn Total revenue $2,394m 2019: $4,627m Revenue from reportable segmentsa $992m 2019: $2,083m Operating (loss)/profit $(153)m 2019: $630m Operating profit from reportable segmentsa $219m 2019: $865ma Basic EPSb (142.9)¢ 2019: 210.4¢ a Use of Non-GAAP measures: in addition to performance measures directly observable in the Group Financial Statements (IFRS measures), other financial measures (described as Non-GAAP) are presented that are used internally by management as key measures to assess performance. Non-GAAP measures are either not defined under IFRS or are adjusted IFRS figures. Further explanation in relation to these measures can be found on pages 47 to 51 and reconciliations to IFRS figures, where they have been adjusted, are on pages 212 to 216. bAdjusted EPSa 31.3¢ (-90%); 2019: 303.3¢ Industry overview Despite the challenges of Covid-19, the fundamental desire to travel for business or leisure continues to underpin the industry’s growth prospects, illustrated by sustained new hotel openings and signings. Industry overviewPDF Industry trendsPDF Where we operate We operate in more than 100 countries globally. Group revenue from reportable segments $992ma Group operating profit from reportable segments $219ma Number of rooms 886,036 a Comprises the Group’s fee business and owned, leased and managed lease hotels. Our brands Luxury & Lifestyle Premium Essentials Suites Learn more about our brands PDF Our business model Through our business model, we predominantly franchise our brands and manage hotels on behalf of third-party hotel owners. As an asset-light business, we focus on growing our fee revenues and fee margins, with limited requirements for capital. 5,005 Franchised hotels (627,348 rooms) 936 Managed hotels (253,288 rooms) 23 Owned, leased and managed lease hotels (5,400 rooms) Our business modelPDF Our strategy In 2020, we evolved key elements of our strategy to further strengthen our ability to drive future growth. Our ambition to deliver high-quality industry-leading net rooms growth is unchanged, driven by continued investment in enhancing our guest and owner offer and developing our brands at scale in high-value markets. Over the long-term, with disciplined execution, this drives sustained growth in cash flows and profits, which can be reinvested in our business and returned to shareholders. What has evolved is how we execute against our strategy, in terms of what we prioritise, the behaviours we champion, and the purpose that guides us. Our strategyPDF Our risk managementPDF Our KPIsPDF Our culture and responsible business IHG’s purpose and strategy go beyond a simple hotel stay and shareholder returns. Our focus on doing business responsibly and the way we interact with our stakeholders, helps create a diverse, healthy and inclusive culture and underpins a commitment to make a positive difference to the environment and the communities we’re a part of. Section 172 statementPDF Our culture and responsible businessPDF 2020 Responsible Business Report Downloads IHG Annual Report and Form 20-F 2020 Download report PDF SEC filing Open all Individual chapters Consolidated financial statements Other publications Guests Business Connect © InterContinental Hotels Group 2021 Accessibility Legal Privacy Statement Site map