Learn more About SAP LANGUAGE LOGIN BLOG CAREER CONTACT PRODUCTS SOLUTIONS INDUSTRIES CUSTOMERS PARTNERS RESOURCES COMPANY SAP SIGNAVIO JOURNEY MODELER Understand, transform and deliver improved experiences for upgraded operations and Customer Excellence at scale Watch the video Delight customers at scale SAP Signavio Journey Modeler blends customer-centric imperatives with operational excellence at scale, delivering a solid connection between journeys, processes and data to make continuous experience improvements your North Star. Build a centralized, real-time view of experience & operational data Simplify and collaborate on process operations for transparent working environments Align customer/employee touchpoints to drive better outcomes at scale Leverage experience data & process mining analysis for deep-dive transformation views Share insights via SAP Signavio Process Collaboration Hub for one single source of process truth Improve NPS, CSAT & Customer Experience Index for improved KPIs and value drivers SAP Signavio Journey Modeler enables us to combine outside-in and inside-out perspectives on our goal to become even more customer-centric. Claire Hornn, VodafoneZiggo Make Customer Excellence Your North Star Customer Excellence at scale Welcome to the future of business transformation! Learn how SAP Signavio Journey Modeler integrates with the world’s first solution suite to serve the emerging practice of Customer Excellence (CEX). See how the Customer Excellence Edition provides a full 360° of outside-in and inside-out thinking, helping you better understand, improve, and transform the way customers engage with your business, translating experience and process mining into operational reality. Delight customers at scale Translate experience into operational reality Take a look at an e-Commerce journey, and dive into SAP Signavio Journey Modeler to understand, improve, and transform the way customers engage with your business. Learn how to leverage step-by-step journey models, embed widgets, extract process mining analysis and connect processes to customer sentiment for a deeper understanding of the way your business functions. Design Journey Models for easy to understand waypoints Support customers and empower employees Better align with industry-standard tabular journeys, ensuring access to all processes related to a customer’s journey. Identify bottlenecks, duplication of effort, and any unnecessary steps that negatively impact your relationship with customers. Build transparent environments so all employees have the opportunity to identify areas for improvement, simplify operations, and suggest innovations in each operational unit. Connect business data with experiences & journeys Reach new milestones in Operational Excellence Leverage journey-to-process mapping for journeys across multiple systems in one central hub. Identify and visualize frequent, problematic, or promising customer interactions based on large amounts of existing data (CX metrics, VoC, digital, web analytics, CRM, call centers, etc.). Interact with different business users and customers to support knowledge transfer and cooperation across business areas. Auto-populate roles and IT-systems for design thinking or journey mapping workshops. Manage journeys, processes & data in a single platform Harness the power of process mining Connect process mining to journeys to discover and analyze the real journeys of your customers. Analyze your operational, transactional outside-in data as part of your transformation initiatives. Link touchpoints to transactional and performance data and monitor development in real-time to see where your operations interact with the customer, providing a holistic view to improve the customer experience. With SAP Signavio Process Collaboration Hub, content is created, captured, and shared by anyone, any time, across journey investigations and customer/transformation initiatives. Signavio strategic resources Unlock more of the information you need to deliver Customer Excellence at scale. Better understand how to build up and maintain process-to-change across your entire customer experience & transformation journey. Product Information Signavio Journey Modeler Product Information Signavio Collaboration Hub Product Information Signavio for S/4HANA Migrations Product Information Signavio Process Intelligence Success Story Signavio & SAP Operational Excellence Report Forrester Total Economic Impact™ of Signavio Find out more SAP Signavio Journey Modeler helps operationalize customer experiences by connecting your business processes with the way customers experience them - delivering the best way to stand out in a crowded digital landscape. Adjust your organizational systems, metrics, and roles to provide the best interactions possible, and drill down to process mining data for Customer Excellence competitive advantage. Watch the video Get connected: Fan Favorites Process Mining Guide Free BPMN 2.0 poster Free BPMN 2.0 and DMN 1.0 Poster Signavio BPM Cookbook Business Scenarios Your Process Journey Why Choose Signavio? What is Process Mining? 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