Delivering Quality Enabled Business Transformation Transform your business with the leaders in contact centre quality experience management. Never has delivering a quality experience to your customers been more important. Today’s customers have increased expectations around the ease and level of service delivered to them by your business, across multiple channels. Meeting these increased expectations is now a strategic differentiator. At BPA, our 30+ years of experience in contact centre quality means that we fully understand that focussed quality evaluation, insight and assurance has the power to transform the performance of your contact centre and the wider business: Transform results by delivering a service your customers really value Uncover customer needs and expectations at every point in their journey Analyse customer experience, sharing it across the business, and acting on it to deliver better, measurable outcomes Leverage augmented intelligence to understand customer experience at behavioural, procedural and systemic levels Accelerate issue identification and resolution to exceed customer experience expectations, enhance processes and increase return on investment Provide your contact centre team with coaching-ready feedback and targeted development How do we do this? BPA Quality has analysed and evaluated many millions of customer contacts across 48 languages and multiple industries, giving us unique insights into what it takes to deliver exceptional effortless omnichannel customer experience. We provide our clients with the data, trends and actionable insight they need to make critical business decisions on customer engagement and people development strategies. Our specialist teams are dedicated to helping organisations hold highly effective interactions with their customers whichever contact channel they select. We understand our clients’ challenges because we’ve been there ourselves. Our teams are experts in Managed Quality Assurance Services and also have vast Contact Centre Operations experience across multiple industry sectors. Find out the latest thinking in contact centre quality experience management and ensure you are never behind the curve by partnering with us. A full suite of Contact Centre QA services Quality Assurance Quality Experience Software Training, Coaching & Development Quality Effectiveness Audit Analytics & Augmented Intelligence Mystery Shopping Quality Consulting Quality Assurance Enhance your business with our expert analysts to benefit from targeted insight and actionable feedback that drives business transformation. READ MORE ARTICLES WATCH VIDEO Resources Recognising the importance of the Human Element in Customer Interactions As the QA sphere of influence grows, the need to capitalise on this key resource becomes imperative within your business. READ MORE Culture, Tone and Language Considerations in Quality Assurance One of the services we offer under managed quality services is large-scale quality monitoring in multiple languages. READ MORE Quality Enabled Business Transformation How you can utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset. READ MORE How to support vulnerable customers We look at how to provide faultless assistance to vulnerable customers under a variety of different circumstances within the contact centre environment. READ MORE Transforming the world's leading organisations Previous Next READ MORE BPA Corporate Facilitation Ltd, First floor, Milford House, Pynes Hill, Exeter, Devon EX2 5AZ info@bpaquality.co.uk 0800 195 0506 © Copyright 2021 GDPR | Privacy Website Design by Theme