Home > Customer Support > Hotline Support HOTLINE SUPPORT Hotline Support is available 24 hours a day, 365 days a year and ensures immediate access to expert assistance for hardware and software issues. With dedicated phone numbers the BEUMER Group hotline are always ready to take customer support calls. All calls are answered by one of our specially trained hotline engineers who have expert experience in electrical, mechanical and software issues. All our Hotline engineers have a minimum of 4 years of field experience with commissioning BEUMER Group systems. OUR HOTLINE SUPPORT PROGRAMME INCLUDES: Hotline Support Server Inspection Connection Monitoring/CACS Performance Monitoring Remote Optimising Virus Protection OS Patching VPN Remote Access Profibus Monitoring FEATURES ACCESS TO BEUMER GROUP HOTLINES SUPPORT 24 HOURS A DAY, 365 DAYS A YEAR REMOTE ACCESS SYSTEM DEDICATED HOTLINE NUMBER ONLINE OVERVIEW OF OPEN HOTLINE CASES ONLINE ACCESS TO HOTLINE REPORTS The Hotline engineer will remotely connect with the customer system, using the Remote Access System. BEUMER Group Hotline has direct and immediate access to the customer’s source code that is needed in order to proceed with the troubleshooting process. Hotline contract customers have access to their own personal site where they can see an overview of Hotline cases and reports. Hotline reports are usually available within 24 hours after the support case has been closed. Hotline Support ensures easy access to immediate hardware and software expert assistance. All calls are handled by Hotline engineers, all of whom are system experts. All Hotline engineers are Key Account Engineers and they have expert knowledge about the specific customer systems. OUR HOTLINE SUPPORT FUNCTIONS Our Hotline Support is located in Aarhus, Denmark and Beckum, Germany and manages more than 500 Hotline contracts. Its service includes more than 1,100 industrial products within the four core areas conveying and loading, palletising and packaging, sortation and distribution and resolves more than 5,000 cases every year. Furthermore it is always available 24 hours a day, every day of the year. Customer calls are directly managed by experienced Hotline engineers Remote access for immediate logon to customer systems for troubleshooting Personalised internet portal dedicated to support Online subscription for specific information about Hotline cases Hotline reports including recommendations HOTLINE SUPPORT Download (PDF, 1 MB) Download brochure WE ARE THERE FOR YOU! In case you need urgent support, feel free to call our Customer Support Hotline: +49 2521/24-444 RECENT Tomorrow's e-commerce World of Concrete Future Travel Experience Bulk Material Handling Innovative planning method for curved overland conveyors EXPLORE Vacancies Customer Care Consumer Goods Outbound logistics Customer Care Building Materials Industry Power Plants CUSTOMER SUPPORT CUSTOMER CARE PARTS LOGISTICS HOTLINE SUPPORT RESIDENTIAL SERVICE TRAINING & QUALIFICATION SMART GLASSES MODERNISATION OUR STARTUPS INDUSTRY SOLUTIONS Airport baggage handling Building Materials Cement Chemical Industry Courier, Express & Parcel (CEP) E-Commerce Fashion Consumer goods Mining & Minerals Ports & Terminals Power Plants Retail ABOUT BEUMER GROUP Home Jobs & Career About Us BEUMER Group GmbH & Co. KG Oelder Str. 40, 59269 Beckum Deutschland WE ARE LOOKING FOR THE LONG-TERM SUCCESS AND NOT FOR THE SHORT-TERM PROFIT. © 2021, BEUMER GROUP DISCLAIMER LEGAL NOTICE PRIVACY NOTICE Privacy Preference We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience. Essential Statistics Marketing External Media Accept all Save Accept only essential cookies Individual Privacy Preferences Cookie Details Privacy Policy Imprint