HOME SERVICES LOGO FAQ'S CONTACT US FREQUENTLY ASKED QUESTIONS GOT A QUESTION? WHERE ARE YOU LOCATED? DO I NEED AN APPOINTMENT FOR AN ESTIMATE? HOW LONG DO ESTIMATES TAKE? WHAT IF I ALREADY HAVE AN ESTIMATE? CAN I FAX MY INSURANCE ESTIMATE TO YOU? CAN I JUST SCHEDULE AN APPOINTMENT, DROP OFF MY CAR, AND THEN HAVE YOU WRITE THE ESTIMATE? IS MY ESTIMATE FINAL AND BINDING? WHO IS RESPONSIBLE FOR THE QUALITY OF REPAIRS? DO I HAVE THE RIGHT TO CHOOSE MY REPAIR SHOP EVEN IF MY INSURANCE COMPANY IS PAYING FOR THE REPAIR? WHO DO I PAY MY DEDUCTIBLE TO? HOW LONG WILL IT TAKE TO FIX MY VEHICLE? ARE TOWING SERVICES AVAILABLE? WHO PAYS FOR THE TOW BILL? DO YOU HAVE A DROP BOX FOR KEYS? THE INSURANCE COMPANY WANTS TO GIVE ME A CHECK TO REPAIR MY VEHICLE. SHOULD I TAKE IT? WHAT METHODS OF PAYMENT ARE ACCEPTED? Text the word ACCIDENT to 70000 to receive Phoenix Collision news, repair updates, and more! KEEP UP WITH THE LATEST FROM PHOENIX COLLISION I can't say enough how much I like Phoenix. I have had them work on my cars several times and now would never take them anywhere else. In fact, I now live outside Chicago and still make the trip down to Springfield. It’s hard to find an autobody shop that takes pride in their work and treat customers with respect, but that is what Phoenix does each time. Matt is the man, so do yourself a favor and give them your business. -Brent Hand Phoenix Collision 4047 W. Jefferson, Springfield, IL 62707 Ph: 217.546.7227 Email: customerservice@phoenixcollision.com Phoenix Collision after business hours towing South West Towing 2864 S. 15th St, Springfield, IL 62703 Ph: 217.585.8038