Privacy Policy Privacy Policy CSG, csgnm and www.csgnm.com or any form of the acronym is in reference to Computer Solutions Group. Herein any or all of these forms may be referred throughout this document. Information Collection and Use Csgnm.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. Registration In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important csgnm.com services such as automated order status updates via e-mail. Order Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy. Log Files We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties. Sharing We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. FedEx Corporation 942 South Shady Grove Road Memphis, TN 38120 1-800-GO-FEDEX www.fedex.com UPS Corporate Headquarters 55 Glenlake Parkway, NE Atlanta , GA 30328 United States US Postal Service Headquarters www.ups.com 475 L’Enfant Plaza, SW Washington DC 1-800-ASK-USPS We may frame or mask another web site so that the look, feel and interface simulate the experience of browsing a genuine csgnm.com web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping. As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. Children Csgnm.com does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use csgnm.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Csgnm.com is committed to protecting the welfare and privacy of children. Security Csgnm.com takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL. Access to all of our users’ information is restricted. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at info@csgnm.com or service@csgnm.com to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information. All csgnm.com servers, including web servers and database servers are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization. All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, csgnm.com employees are notified and/or reminded about the importance we of privacy and what they can do to ensure that customers’ information remains protected at all times. If you have any questions or concerns about csgnm.com’s security practices, you can send us an email at service@csgnm.com. Special Offers Our special offers are sent only to customers who grant csgnm.com permission to send them such information. To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or csgnm.com news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed. Correction/Updating/Reviewing Personal Information Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance. Choice/Opt-out For customers who wish to opt-out and stop receiving csgnm.com special offers and related news, csgnm.com provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the “permission to send” field when processing their orders. They may also send e-mails to info@csgnm.com with a request to be removed. Finally, they may use the link provided in all csgnm.com communications to automatically unsubscribe. Notification of Changes If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. If you have opted out of receiving communications from csgnm.com, you will still be able to view news of policy changes at www.csgnm.com. Otherwise, you may e-mail us at info@csgnm.com or call us toll free at (800) 390-1119 to ask our customer service department about changes and updates. Computer Solutions Group 2013 © All right reserved. 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