Support Warehouse is an end user fulfilment sales agency working with IT vendors to maximise support service sales. We specialise in delivering practical integrated solutions to sales services renewals with the aim of delivering increased sales for our clients. For more information you can contact us Telephone: 0800 316 1002 Email: info@supportwarehouse.com Address: Unit 2 Acorn Business Park Skipton North Yorkshire BD23 2UE Vacancies We currently have the following vacancies at Support Warehouse, all based from our offices in Skipton: Sales Manager - Americas Sales Account Manager - USA team Support Warehouse has a specialist knowledge of HP Services having worked closely with HP since 2002. We currently trade as Care Pack Sales (HP Care Pack Sales in the US), running the HP Post Warranty Care Pack renewal activity in the UK and Ireland, United States, Canada, France, Netherlands, Belgium, Spain, Germany, Austria and Switzerland. Our telephone sales agents are expertly trained on HP Services to ensure that they can recommend the appropriate service level to the end user. The (HP) Care Pack Sales Process Support Warehouse, trading as Care Pack Sales, sends a letter to a customer on the day their support expires. The customer is given the option to go to their normal reseller to renew the support, or they can contact Care Pack Sales. A telephone agent will telephone the customer to check that the customer has received the letter and let them know about the support options available to them. If a customer chooses to renew their HP Care Pack Services cover through HP Care Pack Sales, the order process will typically take between 2 to 5 days. HP Care Pack Sales activate the service agreement on HP's system and issue a Support Certificate to the customer by attachment to email. Support Warehouse will only contact a customer who has not renewed the support with HP on the day the support expires. We run the data against a warranty checker to ensure that customers who have purchased HP support through their normal reseller are not contacted by Care Pack Sales in any form. From 1st June all Xerox warranties will be handled directly through Xerox. For Support Warehouse invoice enquiries, please send an email to xerox.contracts@supportwarehouse.com. For Xerox Warranty enquiries, please call Xerox on 01895 251133. Support Warehouse Ltd • Unit 2 Acorn Business Park • Keighley Road • Skipton • North Yorkshire BD23 2UE Copyright 2014 Support Warehouse