Support Partner Portal Our Company SUPPORT At Daktronics, we make support simple through Daktronics MySupport. This mobile-friendly, online portal allows you see the progress of your open service cases and order statuses, open new services cases and includes the option of requesting parts and on-site service. CREATE ACCOUNT SIGN IN Having issues? Complete the feedback form below. Getting Started with MySupport Fast access to service details and case activity. Learn more by watching this video to get set up with your MySupport account today! MySupport at a Glance General Home Knowledge & Community Cases Accounts & Locations Assets Contact Support User Account Login and Password Sign in to MySupport at login.daktronics.com Follow the prompted instructions for setting up a new account or resetting your password on the login page, found by selecting "Need help? Request account?" to request these details. Requirements: Your password needs to be at least 8 characters with a minimum of of 1 uppercase letter, 2 lowercase letters, and 1 number. User Profile Contact Info: Update and save new contact information in the profile page. Time Zone: Select your time zone information to support accurate callback requests. Account Preferences: Select your desired notification preferences for communication with Daktronics and Community members. MySupport Features Community Discussion Join the conversation by engaging with peers to ask application questions. Schedule a Support Call Request a time to discuss your questions with a qualified technician or our Customer Service team. Account & Profile Details Identify how to view your related accounts, update your profile, asset naming, and notification preferences in the Getting Started with MySupport video. Case Activities Learn how to find your cases, add new comments and attachments. Parts - Quotes, Orders & Repairs View how to request quotes, confirm parts have shipped, identify tracking information and more. MySupport Case Statuses Status: Open This status is used when the case is first created. Our service team is committed to answering each request within 1 business day. If you need immediate answers due to an event, please call our team with your case information. Tip Clear requests can be addressed quickly, therefore the more information that can be provided, the further we can advance your request before engaging with next steps or additional questions. Providing screenshots or video attachments to your case can be especially helpful during the initial investigation. Clarifying payment and delivery information when parts or service are needed can quickly fulfill orders, also by providing critical deadlines and need-by dates that can be identified. Related Videos MySupport CASE ACTIVITY MySupport SCHEDULE A SUPPORT CALL MySupport: PARTS - QUOTES, ORDERS, REPAIRS We want to hear from you. Have ideas or suggestions for how we could improve our site? Share your feedback with us. Sign Up to Receive Emails Always be the first to know about new trends, products and services in the digital display industry. Sign up to keep in touch and start receiving relevant emails and newsletters from Daktronics. SUBSCRIBE TO EMAILS Need Help? MySupport Knowledge Base Product Manuals Document Index Training Popular Products Digital Billboards Digit & Price Displays Message Displays ITS Signs Scoreboards Video Displays All Products A-Z List Software All Sport DakStats & WebSync Show Control Vanguard v4 Venus 1500 Venus Control Suite Venus Control Suite OOH Our Company Employment Investors News Releases Project Gallery Video Gallery Logos & Brand Media Contacts Reliability Lab Resources Employee Login Field Service Portal LED Learning Center Sign Company Resources AV Integrator Resources International Partner Portal Pay Online 201 Daktronics Dr. | Brookings, SD 57006-5128 | 800-325-8766 Website Feedback | Copyright | Privacy Notice Visit Daktronics on Facebook Visit Daktronics on Twitter Visit Daktronics on Instagram Visit Daktronics on YouTube Visit Daktronics on LinkedIn Subscribe to Daktronics News RSS Feed Our site uses cookies. By continuing to use our site, you are consenting to cookie usage. Our Privacy Notice provides information about our cookie use as well as how to disable them. OK