Help Return or recycle your kit Return or recycle your kit At Virgin Media we do our best to repair and reuse as much kit as we can. Unfortunately, not all our kit can be reused as it is and needs to be recycled. Recycling and reusing our kit will help reduce the amount of waste going to landfill and benefit the environment. Got a Super Hub 2AC? At the moment we’re reusing these, so please send them back to us. Just hit ‘returning kit’ below to find out how. Got any of the below kit? If so please return the kit to us, otherwise hit ‘recycling old kit’ below. Virgin TV V6 box Hub 3 and 4 WiFi Boosters and WiFi Pods What would you like help with? Returning my kit Recycling my old kit Not found the right help? Search again Other ways to get help Service status Run tests on your kit Identify network outages Book an engineer Check service status Guided support Browse help articles Easy to follow videos Step by step guides Get help My Virgin Media Make a payment Track your orders Check service status Sign in Virgin Mobile Account View mobile bills Change your plan Check balance Sign in About us Careers Advertise with us Partner with us Accessibility Legal Site map Contact Us Our Cookies Virgin Media and O2 Logo ©2021 Virgin Media All Rights Reserved Your Cookies We use cookies to give you the best browsing experience, to create content, ads and offers personalised to you and to analyse our website use. Sometimes we share cookie data with our social media, advertising and analytics partners. For more details see our Cookie policy or open the cookie jar to change your setting and switch off any non-essential cookies. Accept and continue to site Open the cookie jar