SALE NEW ARRIVALS SHOP BRIDAL LOG IN SEARCH CART RETURN POLICY We hope you found what you were looking for. If that's not the case, we gladly accept returns within 14 days of purchase date. THEIA will accept returns* for orders meeting the below conditions that are received within 14 days of purchase date for a refund. Returns received after 30 days will not be accepted. Please note that you must return your item within 2 business days of generating the return label. Refunds will be provided for the value of your item and tax. THEIA does not refund original or return shipping costs. THEIA must be able to verify proof of purchase. Delivery dates are defined from FedEx records, and cannot be disputed. Returns received after 30 days from purchase date will not be accepted. Products purchased online cannot be returned to a distributor. Products purchase from a distributor cannot be returned online. See distributor policy. This policy outlines the returns terms and conditions when purchasing with THEIA online, and is applicable to all customers placing an order on www.theiacouture.com. This policy is applicable to THEIA's online customers only and does not extend to customers purchasing from a distributor. Items purchased from a THEIA distributor are bound under that retailer's policy. THEIA online cannot be held accountable or provide accommodation for purchases made outside of www.theia.com. For further information or clarification, please email help@theia.com. DISTRIBUTOR POLICY THEIA products purchased from a distributor such as Nordstrom are subject to that distributor's purchased and returns policy. THEIA cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team. CONDITION OF PRODUCT To be eligible for a return, the garment must meet the below quality conditions: Unworn Unwashed All tags attached All accessories included Unscented (no perfume or other scents) No human, animal or other hair No rips or tears No other signs of being worn All original packing and hangers included GIFT EXCHANGES & RETURNS Products purchased as a gift at www.theia.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds. INTERNATIONAL RETURN Please note that we do not offer international returns at this time. All international orders are FINAL sale. INITIATING A RETURN To initiate a domestic return, go to https://theiacouture.com/a/returns enter your order information. Please contact customer service on the above details should you require further assistance. FAULTY/ DAMAGED THEIA takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above. RETURNS COST Refunds will be provided for the value of your item and tax. THEIA does not refund original or return shipping costs. RETURNS/ REFUND PROCESSING TIMEFRAMES Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed. RETURN TRACKING Upon printing the return label from www.theiacouture.com/a/returns, you will receive a tracking number found on the return shipping label. At the time, THEIA does not offer return tracking, so we recommend you note this for your reference. Contact FAQ Returns Manager Return Policy Privacy Policy Terms of Service SIGN UP AND SAVE Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. ENTER YOUR EMAIL Instagram Facebook Pinterest