HOME ABOUT SERVICES ADVISORY & SOFTWARE CLIENTS PEOPLE INSIGHTS CONTACT “We outsourced our document production to IO in 2018 and the service we receive from them is truly excellent. We have a great working partnership and I wouldn’t hesitate to recommend IO to another law firm.” NANCY ELLIOT, SENIOR EXECUTIVE ASSISTANT | BIRD & BIRD OUR SERVICES CENTRES From our three onshore Intelligent Services Centres (ISC), Intelligent Office supports legal and professional services firms with a wide range of solutions including, document production, risk and compliance, legal admin, paralegal and finance. Our solutions are bespoke and cost effectively support enterprise businesses through to SMEs and sole practitioners. View our services UK LOCATIONS In addition to services delivered at client premises, Intelligent Office has three UK based service centres with over 100 employees. We began providing services offsite following the acquisition of a document production shared services centre in Scotland in 2006. Following business growth, we opened a second centre also in Scotland in 2014 and in 2018 we opened our third location in Bristol, where we also base our finance / head office team. Our ISO27001 accredited IT infrastructure and security processes allow us to operate effectively and securely for over 50 law firms delivering a range of document production, risk and compliance, legal admin, paralegal and finance support services, working seamlessly with client onsite teams. SKILLS DEVELOPMENT AND STAFF MANAGEMENT All services provided are carried out by Intelligent Office employees; unlike many of our competitors we do not subcontract or use self-employed staff. We do this because of our strong focus on delivering a high quality service to our clients which we believe is best achieved by investing over a sustained period of time in developing our people. From initial selection, induction and training, through to daily, weekly and monthly coaching, our specialist teams work in an environment that supports them to achieve their best and helps us to maintain exceptional levels of client retention. ROBUST WORKFLOW At the heart of our services are highly skilled workflow co-ordinators, who agree deadlines with clients, manage and then use long-established working practices, underpinned by specialist workflow technology, to ensure we meet client deadlines. We are able to provide this close management of deadlines and quality across extended operating hours, typically 7am – 11pm, 6 days per week – with peak load staffing made available to take on major project work for high profile legal cases. CLIENT REPORTING Intelligent Office has developed its offsite services over the last 14 years in close partnership with our clients. A key element of this is achieving joint visibility of operations with client contacts. This happens live every day with close management of work queues alongside weekly check ins as required. Comprehensive monthly management reporting to understand key trends, assess end user feedback, and to ensure we have the right team members available over our extended operating hours to meet service deadlines. “We outsourced our reprographics, mail, archives, facilities, legal administration and document production services to Intelligent Office (IO) in the summer of 2020. Other than our catering, we hadn’t outsourced before and it wasn’t a decision we took lightly, especially in the midst of a pandemic, however we felt the expertise that IO could bring in the management and development of our support services in the new hybrid working world outweighed what we could deliver internally. They also have broad experience in major change projects such as our relocation from three offices into one; IO was key in enabling this transition as well as ensuring there was no disruption to our support services whilst we relocated. Every challenge we have set them, they have delivered; the wider IO infrastructure has provided us with subject matter experts, when required, and we genuinely enjoy working with them. They are a twice accredited Platinum Investors in People business and it is easy to see why.” DARREN JESSE, CHIEF FINANCE AND OPERATIONS OFFICER | KINGSLEY NAPLEY GET IN TOUCH To find out more about Intelligent Office’s innovative approach to delivering support service excellence, contact Jo Styles, Director of Business Development and Marketing, or complete the form below and a member of our team will get in touch. SEND THE QUORUM, BOND STREET, BRISTOL, BS1 3AE +44 (0) 3330 156 877 INFO@INTELLIGENTOFFICEUK.COM VAT No: GB356199717 | Company No: SC077144 | © Intelligent Office 2021 | Registered Address: The e-Centre, Cooperage Way, Alloa, FK10 3LP Accessibility | Terms and Conditions | Privacy Statement | Job Applicant Privacy | Modern Slavery Statement | Gender Pay Gap Report