Please note: Information regarding Castelan Group and COVID-19 Home Services and products About Castelan People Vacancies Contact HomeAbout Make a claim About Castelan At Castelan we are proud of our workforce and the training, skills, development and experience they have sets us apart from our competitors. We don’t over promise and under deliver, we pride ourselves on being the best at what we do - putting service, value and customer commitment at the forefront. A successful Financial Services business based in the South West in Weston-super-Mare providing a national coverage of resource, services and products An active business in its local and regional community, Castelan plays an active role as a North Somerset Business Ambassador as well as connecting to like-minded businesses seeking excellence and best practice solutions. As a part of our commitment to the local area, we supported the re-opening of Weston Museum by sponsoring a commemorative plaque to hold Castelan’s place in Weston history. Castelan is an active member of the South West Contact Centre Forum which provides networking, training, coaching and best practice sharing for other contact centres based in our region. This has built confidence and knowledge in our high-performing Claims Centre. Our Story 1996 Regency Group formed to administer and claims handle furniture protection policies 2005 HomeServe plc acquired Regency Warranties 2011 Management buy out of the Retail Warranties and Homeserve At Home businesses and Castelan Group was formed Today Castelan has grown into a business that delivers a variety of solutions to a wide range of different business partners all over the UK The success of our business is built on one thing, the service we offer customers – yours as well as our own. That’s why everyone who works for Castelan considers your customers to be their customers. It’s why our business and Claims Centre are UK based and why we are committed to looking after your customer right to the end of the job. It’s why we have invested heavily in the IT systems that make our service so flexible and have an enviable culture of quality. It is, in short, why we’ve been so successful. And why our clients, and 1.5 milllion of their customers, trust us. Castelan Group Alpha House, Sunnyside Road North, Weston-super-Mare, BS23 3QY VAT registered business: 114 067 153 Tel: 0370 320 3333 Fax: 0370 320 0241 Furniture Care Services Commercial Services Insurance Services Care Products Furniture Care Network Furniture Care Centre Press & Media About Castelan People Vacancies Contact Important Information Terms & Conditions Privacy Notice Cookie Notice Castelan Limited is authorised and regulated by the Financial Conduct Authority - registration number 572287 Registered in England: 7637133 Our use of cookies We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences. For more detailed information about the cookies we use, view our Cookie Policy. Essential Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then. SHOW COOKIES USED Performance Cookies These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site. SHOW COOKIES USED Functional Cookies These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly. SHOW COOKIES USED