We are using cookies to give you the best experience on our site. Learn more Continue Empowered empl When every moment matters Speak to an expert Introducing Vergic. The latest addition to the Puzzel family. Happy agents make happy customers When it comes to service and support, customer experience comes down to Agent Experience. Find out more All you need in one easy-to-use, native cloud application Omnichannel Platform Optimised for customer experience and agent engagement Perfect for remote workforces Our infrastructure is scalable, flexible and secure Customisable unified application Provides a streamlined, single view of all your customer interactions Trusted by leading businesses “It wouldn’t have been possible without Puzzel” “Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!” Luke Sambridge, Head of Customer Strategy & Experience Top 3 in CCaaS providers in Europe What’s the buzz? Blog The power of hybrid experiences Read more Blog What is a Ticketing system? Read more Blog Newstel delivers round-the-clock happiness with cloud contact centre solution Read more Blog What is Quality Assurance (QA)? Read more Engage, Delight and Inspire Which package is right for you? Engage Includes Voice + ONE other digital channel of your choice Engage your customers and your team with essential tools for a omnichannel experience supported with an array of must-have features. Delight Includes Voice + TWO other digital channels of your choice Delight your customers and your team with advanced tools for full omnichannel experience enhanced with AI and automation features. Inspire Includes Voice + ALL other digital channels Inspire your customers and your team with the ultimate tools for a complete omnichannel experience enhanced with AI and powerful workforce management. Design Create your own customer service solution Let’s talk Explore our packages Seamlessly integrated Puzzel supports customer choice. Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your customer service system, allowing your Puzzel customer service solution to grow with your business Experience Puzzel Speak to an expert Hi, I’m James! We’ll be in touch within 24 hours to arrange your demo. We’ll show you the benefits of our software and how we can help to improve your customer service. Why Puzzel? Contact Centre Ticketing WFM Packages The Neighbourhood Puzzelers Customers Media & Insights Trust Centre Academy Marketplace Partners Help centre International sites Norway Sweden Denmark Finland WeWork, 1 Poultry London, EC2R 8EJ Telephone +44 (0) 333 300 0066 Registered in England & Wales 4124967 Newsroom Privacy Policy Puzzel twitter Puzzel linkedin Puzzel facebook Puzzel instagram Puzzel trustpilot © Copyright 2021 Puzzel Ltd. Website by Cite DMS Ltd. Request a call back Chat to our team