Agent Resources Customer Service Please contact your representative with Fenix Financial or contact customer service at Family Heritage to help answer any additional questions. For more information about Family Heritage you can contact us by writing to the address below, or by calling or e-mailing a specific department: Mailing Address Family Heritage Life Insurance Company of America 6001 East Royalton Road, Suite 200 Cleveland, Ohio 44147 Customer Service Phone: (440) 922-5222 Fax: (440) 922-5223 To speak with a customer service representative, please call between 8 a.m.- 5 p.m. EST Monday through Friday. Spanish-speaking representatives are available during normal business hours. Claims Phone: (440) 922-5151 Fax: (440) 922-5152 For our Agents Main Agent Line – (440) 922-5252 Agency Accounting – Fax: (440) 922-5120 Agent Licensing – Fax: (440) 922-5122 FAQ Our Products Customer Service FAQ File a Claim Product Inquiries 615.431.9554 info@fenix-financial.com Copyright 2016 Fenix Financial | All Rights Reserved | Website by Clayton Glasser Facebook Twitter Linkedin