About Your People-Focused Internal IT Department Sure, we are technological subject matter experts. We love strategizing and solving complex IT challenges. But we believe people and lasting relationships are central to IT success. As a managed IT services provider, we hand-pick the IT support team members with personalities fit to work for your business. When you enjoy the personalities of the IT experts you are working with, your technology will run more smoothly. WHY MATCH-IT PEGASUS BRINGS OUT THE PERSONALITIES OF OUR IT TEAM TO DELIVER BETTER SERVICE TO YOU. Experienced Technology Team Our team of senior account managers, technical consultants, and help-desk support has the technical expertise and dedicated attitude to build a lasting and successful relationship with you. MEET OUR TEAM IT is such an important part of a business, so it’s huge to get the right people on your team. I appreciate that the Pegasus Team has worked with us to build the team of techs right for our account. Cynthia M. - Golf Course & Country Club Previous Next Responsive Communication Yields Faster IT Resolutions It’s easy to get frustrated when IT problems occur. That’s why the Pegasus staff consciously works towards responsive communication to get your systems up and running faster. FAST RESPONSE TIME When you go down, our alerts go up. Critical IT support emergencies are responded to within 30 minutes. They are usually resolved within 24 hours. METICULOUS TICKET TRACKING We track your ticket from the first phone call, through every tech, and through the resolution to make sure nothing falls through the cracks. REGULAR STATUS MEETINGS We look at your organization as a whole, not just a to-do list of operational and technology needs. Account Manager meetings help us see the big picture. FREE DOWNLOAD: 8 Questions to Ask Your Managed IT Services Provider Before You Hire Them We Examine Your Technology Needs From Every Angle We provide long-term, comprehensive technology solutions for your company that put you in a position to prosper. We are your full service IT support and managed IT services provider. Give us a problem, and we’ll look at it from every angle – technical, economic, and strategic – before presenting you with a solid, cost-effective solution. Every day we look for ways to refine our systems and procedures to develop better ways to serve you. By constantly evolving and by employing only the best technicians, we strengthen our business and yours. Managed IT Services to Fit Your Business Desktop/Server Support, Maintenance & Installation Public Cloud and Private Cloud Migrations and Support 24/7 Onsite/Remote Labor Expertise System Design and Consulting Managed Security Solutions Business Continuity with Backup/Disaster Recovery Planning Mobile and Redundant Technology Solutions Advocacy and Coordination for telephone, Internet, copier, and website vendors Industries We Serve Choosing a managed services partner with experience in your industry means that your technology will run in a way that is optimized for your business. We’ve built high level experience in the following industries: Manufacturing Education Healthcare & Veterinary Care Financial Services Legal Agriculture Our Support Stats Critical Emergencies Responded to within 30 Minutes 0% Critical Emergencies Resolved within 30 Minutes 0% Customer Satisfaction Index 0% Subscribe to Updates Email* Pegasus Technologies 610.444.8256 info@pegtec.com 415 McFarlan Road, Suite 201 Kennett Square, PA 19348 Webmail Client Access Portal Contact Us Blog © Copyright Pegasus Technologies 2021