My profile Log in German Products Current Dealers Special offers service about us Hotline spare Parts Service partner Downloads FAQ Home » Service » Hotline » Hotline Do you have any questions about the e-shop? Are you unclear about the spare parts shop? Do you have a technical problem with the Roco models? Or do you have a question about the Z21? No problem, we will be happy to help you! Simply contact our central hotline . You can reach our team from M onday to Thursday 9 a.m.-5 p.m. and Friday from 09:00 to 14:00 indicator : ATTENTION: NEW FREE HOTLINE NUMBER FOR GERMANY; AUSTRIA AND SWITZERLAND! from Germany, Austria and Switzerland - FREE: 00800 57626000 International (at the local rate from the fixed network; mobile phone max. € 0.42 per minute including VAT): +43 820 200668 You are also welcome to contact us by email : For questions about Roco models , Roco spare parts and other questions about Roco, please write to roco@roco.cc If you have any questions about your online order via the Roco e-shop and spare parts shop (status of the order, complaint process, etc.), please contact webshop@roco.cc It is advisable not to contact our telephone hotline right at the beginning or at the end of the call times, as experience has shown that there is an increased volume and associated waiting times. Products Current Dealers Special offers service about us Sets locomotives wagons control tracks accessories News Trade Fairs Catalogs Newsletter Dealers Dealer Locator Z21 Kameralok Minitank smart rail Hotline spare parts downloads Philosophy Company Contact Returns dealer portal Privacy Policy Dealer list Conditions imprint roco@roco.cc