Important information for Northpointe Bank customers regarding Coronavirus. Learn more. CONTACT US How can we help? Northpointe's customer service team is here for you. Type your question here FREQUENTLY ASKED QUESTIONS FIND A LOCATION SEND A SECURE MESSAGE Already a customer? SIGN IN Trending frequently asked questions What is your phone number? How do I set-up or edit automatic payments on my loan? I have an escrow account with you and received a property tax bill from my local tax authority. What should I do with it? How can I make a payment? I paid off my loan. When will I receive a refund of the escrow balance? General Customer Service 888-672-5626 Monday - Friday 8:00am to 6:00 pm ET Banking General customer service 888-672-5626 Monday - Friday, 8am - 6pm ET Automated phone banking 877-NORTH-90 24x7 Access Bill Pay customer service 855-456-0001 7 days per week, 7am - 1am ET Debit card dispute line 833-249-0530 24x7 Access Debit card activation/PIN change 800-992-3808 24x7 Access Check Ordering 877-838-5287 Personal Check Orders 800-628-0304 Business Check Orders Home loans Payment mailing address Northpointe Bank Loan Servicing, Ste C 5303 28th Street Ct SE Grand Rapids, MI 49546 Overnight mailing address Northpointe Bank 5303 28th Street Ct SE Grand Rapids, MI 49546 Insurance / mortgage clause Northpointe Bank ISAOA/ATIMA PO Box 7111 Troy, MI 48007-7111 Notice of error / request for information Northpointe Bank Attn: Vice President of Loan Servicing 5303 28th Street Ct SE Grand Rapids, MI 49546 COVID-19 and Natural Disaster Payment Assistance Monday - Friday, 8:30am - 5:30pm ET 866-347-8103 x1001 Payoff requests northpointe.com/payoff Verification of mortgage requests VOM@northpointe.com Business solutions Correspondent lending northpointe.com/correspondent-lending Warehouse lending northpointe.com/warehouse-lending 3333 Deposit Drive NE, Grand Rapids, MI 49546 Secure Message SERVICES Personal banking sign in Business banking sign in Home app sign in Make a loan payment Request loan payoff Creative marketing services COVID-19 info center COMPANY About us Careers Security info Preventing wire fraud HELP + INFO Help center Privacy policy California privacy rights Disclosures & fees Accessibility Payment assistance BUSINESS SOLUTIONS Correspondent Lending Warehouse Lending Check us out on Facebook. Check us out on Instagram. Check us out on Twitter. Check us out on LinkedIn. Check us out on YouTube. Routing number: 072413926 NMLS: 447490 Close widget Have a Question?