SOLUTIONS TOOLS INDUSTRIES RESOURCES ABOUT US CAREERS Contact Us COMMUNICATION & MEDIA Bring customer experience into focus In an industry where companies are rapidly evolving from cables and content to becoming technology leaders, consumer choice is the centerpiece of this existential change. We know what it takes for companies in this industry to make the shift from providing customer service to delivering delightful customer experiences. It’s what we do every day for top brands around the world. Proven Success Decades of success designing, building, implementing and operating innovative customer experience solutions 26% increase in Net Promoter Score (NPS) within 90 days for a global, Fortune 100 telecommunications company Exceeded sales target by 24% for a large telecommunications company Our Customer Experience Solutions for Communications & Media Companies Customer care and support Inbound and outbound sales support Technical support Account/case management Billing & dispute management Customer journey mapping Self-service web platform Front-end solutions such as mobile applications with video players Back-end services for over-the-top (OTT) video streaming Advanced encryption Industry Challenges and VXI's Solutions Cut through complexity Simplify the connected world for your customers and differentiate your brand from the rest of the pack. Optimize the journey Give today’s consumers the right blend of human and digital experiences, with the convenience they want and the human understanding they need. Grow revenue Expand your share of wallet, increase customer lifetime value, and reach your revenue goals. Read how VXI became the number one provider with 100 percent attainment for the world’s largest telecommunications and media company. READ THE CASE STUDY Customers Solutions Industries CSR Impact Resources Company About Us Our Leaders Global Footprint Careers More Information Case Studies Our Blog Press Releases News Follow Us LinkedIn Twitter Youtube Facebook VXI Global Solutions, LLC 220 West 1st St. 3rd Floor Los Angeles, California 90012 Copyright © 2020 VXI Global Solutions, LLC. All Rights Reserved This site uses cookies We'll assume you're ok with this, but you can opt-out if you wish. Learn how we use your data here.Cookie settingsAccept