Close menu Sale Furniture Chairs & Stools Sofas & Poufs Tables & Side Tables Storage & Shelving All Furniture Lighting Dusk Lamp Alphabeta Levels Lamp All Lighting Rugs Stripe Rugs Rain Rugs Grid Rugs All Rugs Accessories Blankets & Cushions Organisation & Decoration Table Accessories Hooks & Mirrors All Accessories Search Account Hem Pro Your location Europe The United States Other Cart (0) Subtotal 0 Close Your cart is currently empty. Close by × Qty: View Cart Site navigation Sale Furniture Chairs & Stools Sofas & Poufs Tables & Side Tables Storage & Shelving All Furniture Lighting Dusk Lamp Alphabeta Levels Lamp All Lighting Rugs Stripe Rugs Rain Rugs Grid Rugs All Rugs Accessories Blankets & Cushions Organisation & Decoration Table Accessories Hooks & Mirrors All Accessories Search Cart Account Hem Pro Cart Shipping & Return Policy Shipping rates At Hem, we are all about transparency. We don’t believe in the industry standards that subsidize shipping in the product price. Instead, we evaluate a shipping rate depending on the size and the complexity of your basket. The cost for shipping is calculated and displayed on the checkout page before you complete your order. Please note that applicable shipping rates apply depending on your shipping address and size of your basket. Please find more information below. Country Small Parcel Normal Parcel Freight Items (% of item list price) Poland Czech Republic Germany Lithuania Estonia Hungary Latvia 8€ 12€ 15% Belgium Netherlands Luxembourg 8€ 12€ 17% Denmark Austria France Spain United Kingdom 10€ 15€ 17% Sweden Italy Ireland 10€ 15€ 18% Finland Norway* 15€ 25€ 18% Slovenia Romania Portugal Greece Switzerland* 15€ 25€ 20% * The shipping costs to Switzerland and Norway cover the transport and the charges for the import customs procedures. These will be at a rate of additional +40€ for Norway and an additional +140€ for Switzerland. Additional customs charges and national VAT will be charged directly by the local tax authorities and need to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office. Standard Delivery Services Small Parcels and Normal Parcels Hem most commonly uses DPD as the standard delivery service for parcel shipments. DPD will attempt to deliver the parcel to the provided address. If delivery fails the first time DPD will (depending on country) reattempt the delivery or make the parcel available for pickup at the local Post Office. Freight Hem most commonly uses DB Schenker as the Freight forwarder. The service includes a standard curbside delivery. Our delivery partner will contact you before the delivery to propose a delivery date and time frame with an option to reschedule this if the time is inconvenient. If you happen to not be at home at the agreed time of delivery, your item might be returned to the warehouse. In that case, you need to contact us to arrange a re-delivery. An extra delivery cost at the rate originally paid will occur. Return policy We want you to be 100% satisfied with your purchase from Hem. Once you have received your delivery, please inspect the product(s) and inform us within 5 days of delivery if anything is missing or has been damaged in transit. We will refund or replace any item that arrives damaged. The original box for the product needs to be saved to be able to claim the product. Please contact our customer team for more info on how to proceed at info@hem.com If you are not happy with your item, you may return your non-damaged and unused Hem purchase within 14 days. Due to the high quality of the materials and fabrics used in Hem products, the customer is responsible for shipping charges associated with returning a non-damaged item. Please contact our customer team for more info on how to proceed at info@hem.com Europe Your location Europe The United States Other Facebook Twitter Pinterest Instagram Email address Subscribe About Hem Design Studio Designers Hem Stories Careers Partners Wholesale Business & Office Solutions Press Resource / Download area Support FAQ Shipping & Return Policy Customer Support Contact Us Account Log In Create Account Hem means home. We’re building the new global home for design online. apple pay master paypal visa © 2017, Hem Terms of Service Privacy Policy Just added by Qty: View Cart Close × Hey there! From where are you visiting? United States USA Europe Outside the United States or Europe? Click here.