Open site navigation sidebar CUSTOMER FIRST With you every step of the way Our team are here to help you maximise the value you get from GoCardless throughout your journey with us. Play video Taking the pain out of getting paid At GoCardless, our mission is to take the pain out of getting paid so that you can focus on what you do best. Our Customer Success Group exists to ensure we're delivering on that promise always! We're obsessed with delivering the best outcomes for our customers, and for us this means delivering maximum impact in minimal time. Daniel Mooney, VP Global Customer Success Enablement, GoCardless We're committed to a customer culture focused on... Trust A relationship you can rely on Inspiration Working together to push boundaries Advocacy Your voice within GoCardless Delivering value at every step in your GoCardless journey 01 Set up your account Whether you join us on a contract or sign up to our online terms, our legal team will ensure our partnership begins on strong foundations with clear guidance and no room for surprises later on. 02 Prepare for success Our team will ensure you start on your best foot. Whether it be learning our product, planning a technical integration, or building a success strategy, we'll ensure you have everything you need. 03 Complete your onboarding We'll work with you to move over existing bank debit clients, set up any custom experience components you've requested, and ensure your business successfully passes all regulatory checks. 04 Go Live You're now fully set up and ready to go! If you're looking to build out a strategy for bringing new and/or existing customers onto bank debit, we can help. 05 Start collecting Our award winning Support team will ensure you're supported throughout your journey so you can maximise your time spent on what matters most. 06 Optimise your processes We'll help you to maximise process efficiencies and drive client adoption using best practice methods within a setup that's designed around you and the needs of your business. 07 Grow your opportunities We'll work with you to help you maximise opportunities and ensure your growth plans become a reality. Expert help and advice Our team of experts and product specialists are here to ensure you have the tools you need to maximise the benefits of using GoCardless throughout your journey with us. Freya Customer Success Manager Jacqueline Implementation Manager Ciprian Customer Support Advocate Hassan Developer Support Supervisor Stephanie Account Enablement Manager G2 Crowd Industry Leader, Fall 2020 Trustpilot Rated as 'Great' Customer satisfaction (Industry average is 77) A better payment experience “We wanted to give our members whatever payment options they most trusted and were the most convenient.” Optimising recurring payments "When customers choose GoCardless, they stay with us for longer and they convert better." Saves on admin and transaction fees “We wanted a solution that would integrate easily into our existing workflows and that could provide solid reporting.“ Removing inefficiencies "We have been able to cut out the cross-checking of payments and chasing debts." Error free payments "GoCardless ensures our transactions are accurate, easy to set up and manage." Developer friendly API "When your engineers want to integrate with it, you know it's a scalable solution." Increasing conversions "We feel we have a true ally in GoCardless that can help us achieve our goals." Automating manual processes “Payments now take much less time, and we have greater control and visibility.” How it works? Invoice payments Recurring payments Partner integrations API Help & Resources Customer Hub Guides FAQ IDC Business Value white paper API documentation Customer Offers Security RSS About GoCardless About us Careers Blog Press Privacy Legal Cookies Partner with us Modern Slavery Statement Contact Us Sales Contact sales +44 20 8338 9539 Support Request support +44 20 8338 9540 Seen 'GoCardless Ltd' on your bank statement? Learn more GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless SAS (23-25 Avenue Mac-Mahon, Paris, 75017, France), an affiliate of GoCardless Ltd (company registration number 834 422 180, R.C.S. PARIS), is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services. United Kingdom