"none"/> Home > Support > Products Products Support Here you can find answers to the most common product related questions we have received. Click on any of the topics below to learn more. STENCIL THICKNESS AND SOLDER PASTE VOLUME Recommendations on stencil thicknesses and volume of solder paste in relation to Harwin products, from the Technical Team. More info PURE TIN PLATING CONSIDERATIONS The issues of Tin Whiskers, Discoloration and Dewetting when using a pure tin finish on connectors and components. More info UL FILES FOR HARWIN PRODUCTS & PLASTICS Harwin can supply the UL94 file listing number (starting QMFZ2) for any plastic used on any of our products. More info OUTGASSING IN HARWIN PRODUCTS Harwin has requested information from our plastic suppliers to confirm outgassing figures for these materials used on active products. More info MSL, ESD AND SHELF LIFE POLICY MSL (Moisture Sensitivity Level), ESD (Electrostatic Sensitivity) and Shelf Life Policy for all Harwin products. More info DOES YOUR PRODUCT HAVE A SHELF-LIFE OR EXPIRATION DATE? Harwin operates a Shelf Life policy for all connector products containing plated components. IEC Standard 62435-4: 2018 (Electronic components –… More info WHAT IS THE PLATING THICKNESS / FINISH THICKNESS FOR DATAMATE / GECKO / M300 / KONA? The plating thicknesses for each of our High-Reliability connector ranges varies across contact type. More info WHAT IS THE MOISTURE SENSITIVITY LEVEL (MSL) OF YOUR PRODUCT? Harwin is aware that certain housing materials used in the manufacturing of connectors are hygroscopic (tending to absorb moisture from… More info WHAT IS DATAMATE RELEASED TO BS9525-F0033 (PREVIOUSLY REFERRED TO AS BS DATAMATE OR BRITISH STANDARD DATAMATE)? Designed for performance critical applications where operation and safety are paramount, achieving the highest level of quality. More info WHERE CAN I GET SPECIFIC TECHNICAL INFORMATION ABOUT HARWIN PRODUCTS? The Harwin website offers detailed product information on all standard products in our current portfolio, as well as a selection… More info CAN A STANDARD CONNECTOR BE MODIFIED? CAN YOU MAKE A CONNECTOR SPECIFIC TO OUR REQUIREMENTS? Variations will depend on the amount of alteration required, type of product, quantity required and project timescales. More info ARE CONTACTS INCLUDED WITH YOUR CONNECTORS? Harwin offer some connectors with contacts, but some connectors and contacts need to be purchased separately. More info I’M HAVING TROUBLE CRIMPING YOUR CONTACTS We understand that crimping and assembling loose contacts can be a bit tricky the first few times, so we have… More info DOES HARWIN OFFER A HIGH PERFORMANCE CONNECTOR SYSTEM? We have an ever-expanding portfolio of High-Reliability connector systems - these connector systems are key product ranges to Harwin, and… More info I HAVE A QUESTION ON ROHS / REACH / CONFLICT MINERALS ETC.? Please visit our Environment page for information relating to these subjects, and other related Materials Legislations. More info WHAT IS THE MATING HALF FOR THIS HARWIN PRODUCT? Some of our connector ranges have a very wide choice of mating items – please follow this process to find… More info HOW DO I OBTAIN PCB LAYOUT MODELS/LIBRARIES (FOR ALTIUM / EAGLE CAD / DESIGNSPARK ETC.)? We can now offer PCB layout files for many CAD systems. More info CAN I GET SAMPLES OF HARWIN PRODUCTS? HOW DO I USE THE SAMPLE BASKET? Harwin are happy to provide evaluation samples on request. You can order these from the Harwin website. More info Prev of 2 Next CONNECTORS & HARDWARE High-Reliability Connectors Durable Industrial Connectors PCB Connectors EMC Shielding Cable Assemblies Spring Contacts PCB Hardware RESOURCES Webinars Catalogs Videos Whitepapers Glossary Design Resources ABOUT HARWIN Harwin Values Environment Quality Markets & Applications Blog & News Find a Distributor Ask an Expert SUPPORT Policies Products Quality Account Sales Product Changes & Obsolescence Book a Technical Consultation © Harwin 2021. Privacy Notice Cookie Policy We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By Clicking "Manage Cookies" you can see what cookies we use and adjust your settings, you can change your settings at any time. For more information view our cookie policy. Manage Cookies Accept