Home Products Q & A Contact Us Service Observing Unit Models CM-10 & CM-30 CM-10 User Guide CM-10 Product Brochure CM-30 User Guide CM-30 Product Brochure Discontinued Dees Service Observing units provide complete call monitoring and talk assist capabilities. They are compatible with almost any analog telephone system, e.g., POTS, CENTREX, PBX or Key System lines. Available in two versions, Model CM-10 monitors up to 10 lines and CM-30 monitors up to 30 lines (up to 90 lines using Expander). To monitor lines, assign a supervisor’s telephone set and numbers for those lines you wish to monitor. Then, using the Supervisor’s set, dial the numbers for the line you want to monitor. You may move from one set to another by briefly hanging up and then dialing the new number, or by dialing the pound button (#) and then the new number. When the line is being monitored, nothing can be heard by the parties on the lines. However, if preferred, an optional Alert Tone can be turned on to indicate to the conversing parties that the line is being monitored. The CM-10 and CM-30 have a built in Talk Assist feature to allow the supervisor to enter into a call whenever necessary. It is easy to activate with a strapping option. The observer simply presses the asterisk button (*) on his or her phone set. No add-on products are required for this feature. As your business grows, the CM-30 can grow with you. The CMX-300 Service Observing Expander will expand your system to monitor up to 90 lines in increments of 30 lines per unit. (Note: CM-10 does not support Expander) Application If you are in the kind of business where your survival and success is dependent on your sales and service representatives making effective use of the telephone to reach the marketplace, the Dees Service Observing units will be invaluable to you. They’re ideally suited to telemarketing firms, sales order desks, technical support desks, customer service departments, service departments, etc. With the CM-10 or CM-30 installed, you can monitor any or all calls made by your sales and support staff from your telephone set whenever you want. These units are also ideal for training purposes. During a training session, if a trainee gets into difficulty during a call, you can activate the Talk Assist feature and join in on the call to help. If you prefer to let the callers know that they are being monitored, activate the Alert Tone option. Add the Model 340 DeesLink to allow secure monitoring from a remote location. Installation Installing the Dees Service Observing units is straight-forward and consists mainly of tying down the cross connects of the CM-30 or CM-10 to those lines you wish to observe. Each unit requires 24 VDC, and comes with a plug-in power supply. Benefits Available in 10 and 30 line capacity units 30 line version (CM-30) is expandable up to 90 lines using the CMX-300 Compatible with analog POTS, Centrex, PBX or Key System lines Built-in Talk Assist option included Silent observing with optional Tone Alert provided Remote monitoring using DeesLink Connectorized interface Can be wall mounted Operates from a 24 VDC unregulated power supply [TOP] Ordering Information CM-10/PSU Service Observing Unit – 10 Lines with Power Supply (Model 368CM) CM-30/PSU Service Observing Unit – 30 Lines with Power Supply (Model 368CM) CMX-300 Service Observing Expander – 30 lines CM-10R Service Observing Unit – 10 station rack mount Specifications Min Typ. Max Unit Electrical Operating Supply Voltage 24 30 VDC Operating Supply Current 150 mA Tone Dialing Parameters Loop Length 580 ohms Interdigital Time 40 msec Input Signal Level -7.5 4 dB Bandwidth 2 % Recognition Time 40 msec Alert Tone Frequency 1 KHz Duration 0.4 sec Relay Contact Ratings Lamp at 10 VAC 2 amps ECI and EC2 at 28 VDC 2 amps TAI and TA2 at 28 VDC 2 amps Breakdown Volts Observed lines to ground 1000 VDC Environmental Operating Temperature 32 122 °F 0 50 °C Humidity (non-condensing) 95 % RH Dimensions (LxWxH) Unit: 9.3” x 5.4” x 1.6” (23.5 x 13.7 x 4 cm) Packaged: 10.8″ x 6.4″ x 4.4″ (27.3 x 16.2 x 11 cm) Shipping Weight CM-10/PSU 2.1 lbs. (0.95 kg) CM-30/PSU 2.3 lbs. (1.05 kg) Connections CM-10/PSU One A25B (RJ21) or equivalent 25-pair cable with female connectors CM-30/PSU Two A25B (RJ21) or equivalent 25-pair cable with female connectors Mounting Apparatus cabinet, relay rack or backboard Certification Approval Number DOC CS03 350 3518 A DOC C108-8 Class A Approved CSA C22.2 No. 225-M90 LR 91817 FCC Part 68 FCNCAN-61252-PX-N FCC Part 15 Class A Approved UL 1459-2 D0292442DBC Related Products CMX-300 DeesLink [Back to TOP] Distributors Please contact Sales@dees.com to request a quote on volume orders Contact Us Contact Form (403) 382-DEES (3337) © 2021 Dees Communications Powered by Orbit & WordPress.