AT CLUB TOWERS TAKE A TOUR MEMBERSHIP NEWS & EVENTS TIMETABLES JOIN THE CLUB Terms & Conditions of Membership Introduction Our aim is to make your membership of Towers Health & Racquets Club as enjoyable and stress free as possible. As part of our club ethos, we have tried to keep our Terms and Conditions simple and easy to understand. If you have any questions, please do not hesitate to ask a staff member. Please note that additional terms and conditions may apply to specific activities for which you sign up. We reserve the right to make reasonable amendments to these Terms and Conditions from time to time, and will inform you when this occurs. Definitions The following definitions apply in this document: You: You and any linked member (adult or child) on your membership. Linked Member: Anyone who is linked to your membership (e.g. husband, wife, partner or child). Membership Group – the membership of you and your linked members We and Us: Towers Health & Racquets Club also known as Club Towers Ltd. Your Club or The Club – the Towers Health and Racquets Club in Clapham Road, Bedford, MK41 6EL Responsibilities of Members within a Membership Group These terms and conditions apply to all adult and child members who are linked as part of your membership group, even if only one adult has formally signed, or checked the on-line box, as accepting them. Every person in your membership group is jointly and individually responsible under this agreement. This means that: If one of those people tells us to do anything in relation to the membership (including ending it) we will take that as authority from all of them; Each of those people will be responsible for paying all the appropriate membership fees for themselves or any others within their membership group (whether adults or children); and Each of those people will be responsible for paying any extra charges and fees incurred by them, others within their membership group, or their guests. By accepting these terms and conditions of membership you and all linked members agree to abide by the Club Rules laid out in our separate Club Rules document. These Club Rules form part of your contract with the Club. Membership – General Rules & Processes Acceptance of an application for Membership at the Club is at our absolute discretion (although we will exercise our discretion reasonably, and in compliance with applicable laws). Membership entitles you to use the facilities available at the Club during the hours of your membership and subject to availability. We offer different types of Membership, and the types of membership and facilities offered by us may change from time to time. Our memberships run on a calendar month basis, starting from either the 1st or the 15th of the month, according to your DD payment date. Our memberships run for an initial period of three full calendar months, plus any additional days during the month when the member joins. This total period is called the initial term. You cannot cancel your membership during the initial term. After the initial term, our memberships run indefinitely from month to month, until cancelled. If you pay your direct debit on the 1st of the month, then your membership will cease on the last day of the month. If you pay your direct debit on the 15th of the month, then your membership will cease on the 14th of the month. You must give at least one month’s notice of cancellation. As examples: For direct debit payers on the 1st of the month: If you want to leave at the end of April, you need to let us know before the end of March. If you give notice early in September, then your membership will expire at end of October. For direct debit payers on the 15th of the month: If you want to leave on 14th April, you need to let us know before the 15th March. If you give notice late in September, then your membership will expire on 14th November. You are entitled to enjoy the use of the facilities under your membership category. All facilities have their own operating hours and restrictions on use, and these may be changed from time to time. Details are provided within the Club and on our web-site. Children and grandchildren may be linked to your adult membership of the Club. A child’s membership fees are based on their age and, if relevant, will increase from the month following each birthday. When a child turns 18, they will become an independent adult member and will need to sign a new membership agreement. We have the right to limit the number of children linked to an adult’s membership. Nannies or other guardians may bring child members into the Club for group lessons on an occasional basis, provided that the parent has informed us in advance. They will need to sign in as a guest. Where this becomes a regular occurrence, the nanny or guardian will need to take an adult club membership. If you have a disability and require someone to help you use the facilities at the Club, you can sign your assistant in as a guest, without payment of a guest fee. However, the assistant can only use the facilities to help you. The Club will be closed for up to 5 days per annum to allow for essential maintenance work, staff training and other purposes. These dates will be advertised well in advance. We also reserve the right to close the Club for maintenance purposes for a longer period if needed. If the Club is closed for more than one week at a time, we will refund you a proportionate amount of the subscription fee for the closure. Joining the Club New adult members joining the Club pay a one-off administration fee. If you subsequently leave the Club and then re-join, you will need to pay a second administration fee at the time you re-join. On joining, you will also pay an initial amount (Initial Payment) to cover your membership fee from the day that you join until the day covered by your first DD payment. This is because it takes time to get the direct debit set up. After the Initial Payment, all membership fees are collected by Direct Debit around the 1st or the 15th of the month, depending on your DD payment schedule. Photographs: When you join, you will need to have your photograph taken. This is to allow us to check your identity when you enter the Club. This applies to all members of a linked membership group. You can change your mind about joining. To do this you will need to give notice in writing. If you change your mind, we will refund any fees you have already paid and your entire membership will end. You can do this at any time up to 2 weeks after making your membership application, or before the first time you or any of your linked members enters your Club to use the facilities, whichever is the earlier (i.e. you cannot cancel your membership once you or your linked members have used the Club). Membership Cards & Club Entry As soon as possible after you make your membership application, we will send or give you (and any linked members) a membership card. You must have your card swiped for security and verification on each visit to the Club before proceeding into the Club. If you attend the Club without a valid Membership Card, you may be asked for proof of identification. We may refuse to allow you to enter the Club if you do not have your membership card nor any valid proof of ID. If your card needs replacing we will replace it free of charge. In the event that you lose or damage your card on more than one occasion then we will make a small charge of £5 for replacement. Your membership is personal to you and you cannot transfer it to another person. You must not lend your membership card to another person. To protect all of our members, we may ask to see another form of identification (besides your membership card) before we allow you into our Club. If another person uses your membership card, we have the right to end your membership. Please see the section on ‘Cancelling your membership’. When your membership ends, you are required to surrender your Membership Card back to the Club. Changing Membership Categories and Linked Members You may upgrade your membership category at any time (e.g. by adding Racquets Membership). You may downgrade your membership category at any time after the expiration of the Initial Term (e.g. removing Racquets Membership or Locker Rental). When you change membership category, your membership fees will change from the day the change takes effect. An additional fee (or refund) may be due to cover the period until the Direct Debit amount can be changed. You may add a linked member to your membership at any time, provided they qualify to be a member linked to you (husband, wife, partner or child). If you wish to link another adult member to your membership, we will need their signature to make the change. You may remove a linked member from your membership (de-link) at any time. Either you, or the linked member, can request this change. If we remove someone from a linked membership, the member who is left will become an individual member. If we remove the link between two members, each member will become an individual member. If a linked member wants to end their membership of the Club, they will need to give one month’s notice, as described in Section 2, after the Initial Term expires. The Initial Term continues to apply to “de-linked” members. Child/Junior Members We are a family club and, as such, we welcome junior members. However, junior members have a responsibility to behave reasonably. Similarly, parents and guardians are responsible for the behaviour of their children at all times within the Club and must ensure that this behaviour is reasonable. Junior Members, under the age of 16, must be under direct adult (parent or guardian) supervision at all times, unless involved in organised children’s activities, or supervised within our Kids Club. Junior members must not put themselves or other people in danger or prevent other members from enjoying the Club or its facilities. If your child is behaving unreasonably, we have the right to speak to you or the child about this. If your child continues to behave unreasonably, whether on one visit to the Club or over a number of visits to the Club, we will try to resolve the issue by meeting with you. If we cannot sort out the issue during the meeting, we have the right to suspend the child from using the Club. If we suspend your child, you have the right to appeal in writing to the Managing Director, Matthew Towers, stating the reasons why you believe the suspension should be lifted. You should note that there are a number of Club Rules relating to junior members. These cover ages at which junior members can use different facilities, and the supervision of junior members by parents or guardians whilst at the Club. At no time can a child member under 16 be left within the Club without a responsible parent/guardian also remaining in the Club. Please refer to the Club Rules for full details and ensure you are familiar with these. Premium Membership You can opt to pay an additional monthly fee to obtain a number of in-club benefits. These are: 10% discount off all purchases in the Club Lounge and at Reception. 10% discount off all paid classes, group coaching and personal training (PT) sessions. Two free guest passes every quarter (eight per year) for use by non-member friends (worth £25 each). You must be present with the guest on their visit. 10% discount on eight treatments per annum in our treatment rooms (two per quarter). Other Charges There are extra charges for some facilities and services (e.g. group coaching, supervised kids club, etc.) There are also charges for coaching and personal training (PT) sessions, and we reserve the right to charge for other activities. Charges may vary from time to time. For details of all charges and fees, please contact Reception at the Club. If you or a linked member uses these extra facilities and services or has to pay a guest fee but does not pay for them at the time, we will add the charges to your on-line account and take payment using your debit/credit card (or, if this is not available, by direct debit). Non-payment of additional charges may result in you being denied entry into the Club, or in the termination of your membership. Guests Adult members (over the age of 18) may introduce a guest to the Club. The adult member making the introduction is called the Introducing Member. A guest may use the same facilities which the Introducing Member is entitled to use under the terms of their membership, provided that the appropriate guest fee has been paid. No more than three guests can be introduced at any one time. Introducing Members can sign in the same adult guest up to four times a year. On every occasion that a guest is introduced to the Club, the Introducing Member must: Sign the guest in at reception; Ensure the guest completes a Health Commitment Statement. Stay with the guest at all times; and Make sure the guest is aware of, and keeps to, our Club Rules (see separate Club Rules document). Guests must pay the appropriate fee to use the facilities at the Club. Please contact Reception for details of the guest fees currently payable. Full guests may use all the facilities at the Club available to the introducing member. Tennis (or ) Squash guests pay a lower fee but may only use the tennis (or squash) courts, locker rooms and café/bar, and none of the remaining facilities. If you or your guest breaks any of the rules relating to guests set out in these Terms and Conditions, or any other rules we have told you about, you (or your guest) must pay the full guest fee and we may withdraw the right for you and/or any linked member to invite guests to the Club. We reserve the right to refuse a guest entry to the Club. For example, former members, former members of staff or persons who have had a membership application rejected may be ineligible to be a guest. If you have suspended your membership, you will not be allowed entry into the Club as a guest during the period of suspension. Suspending your Membership At any time (other than after you have given us notice to end your membership) you can suspend your membership for a minimum period of two calendar months and a maximum period of three months. To suspend your membership you will need to complete a membership suspension form (available from Reception and on-line). The suspension period can take effect on any date after we have received the membership suspension form. This cannot be back-dated. You can only suspend your membership once in a calendar year. If you have suspended your membership, you will not be allowed entry into the Club as a guest during the period of suspension. If you have a linked membership (e.g. with a husband, wife or partner) and you suspend only your own membership, your husband, wife or partner will pay the equivalent full, single member (un-linked) rate for the period of the suspension. If you suspend the memberships of you and all your adult linked members, the membership of any linked children will also be suspended. If linked adult members both wish to suspend their membership, they must both sign the “membership suspension form”, and the suspension will not take effect until the form has been signed by both members and received at the Club. An adult member can suspend the membership of individual linked children, without them having to sign this form. If you suspend your membership and the suspension starts during your initial period, we will extend the initial period by the number of months that your membership was suspended. Suspending your membership is not the same as ending your membership. If you have suspended your membership and subsequently decide to end your membership, the usual notice period and Initial Period terms and conditions still apply. Ending your Membership If your membership has no linked members, only you can give notice to end it. If your membership has a linked adult member, the following rules apply for ending membership. If you give notice to end the membership, we will treat it as applying to you and the linked adult member unless you tell us otherwise. If your linked adult member ends their membership, we will treat it as ending your own membership unless they tell us otherwise. If all linked adults end their memberships, then all children who are linked to those adults will also have their memberships ended. Your membership will end at the end of your notice period, and you must continue to pay your membership fees until your membership ends. The required notice period is described in Section 2. If you are unable to use the Club due to redundancy, relocation or being diagnosed with a medical condition that prevents your use of the Club, you may, on one month’s notice, terminate your membership within the initial term. This condition is subject to the provision of reasonable evidence of the redundancy, relocation or medical condition. Cancelling your Membership We reserve the right to cancel your membership with immediate effect in the following circumstances: Verbal or physical abuse, or intimidation of our staff by yourself, one of your linked members, or one of your guests. Verbal or physical abuse, or intimidation of other members by yourself, one of your linked members, or one of your guests. Repeatedly ignoring or breaking the Club Rules. If, with your knowledge or permission, another person uses your membership card to enter the Club. If, with your knowledge or permission, another person uses one of the membership cards of your linked members to enter the Club. If we receive any complaint about your behaviour or that of a linked member or if you or a linked member persistently behaves inappropriately. Ignoring the rules for guests laid out in Section 9. If for any other reason we believe that it is not in the Club’s interests to allow the continued membership of you or your linked members. If we cancel your membership, you have the right to appeal in writing to the Managing Director, Matthew Towers, stating the reasons why you believe your membership should not be cancelled. After a thorough investigation, his decision will be binding. If we cancel your membership for any of the reasons described above, we have the right to keep a proportion of the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership at the Club. Failure to Pay your Membership Fees If you do not pay your membership fee when it is due, we will write to you to let you know. We will try to take this payment from your account again later in the month. If that is unsuccessful, but your direct debit instruction is still in force, we will try to take payment again in the following month for the payment you have missed plus the amount due for the current month. If you do not pay your membership fee when it is due, we will prevent you and any linked members (adults or children) from entering the Club until the account is settled. This does not mean we will end your membership. The missing payment can be conveniently made in the Club or by calling the Club. We may refer any missed payments, including any future payments that are due as part of your contract (for example, payments you owe for the rest of the initial period or for the notice period), to a debt-collection agency. If you fall behind with your membership payments for more than 30 days, we will charge you an administration fee of £50. We also reserve the right to charge an administration fee of £10 for each missed payment. Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice as described in Sections 2 and 9. Feedback and Complaints We welcome feedback from our members at any time. We strive to offer the very best facilities and service at all times, but inevitably things will go wrong on occasions. If you have an issue at any time, please do let our staff know immediately and we will endeavour to fix the problem as soon as we can. If, for any reason, you are not completely satisfied that the issue has been resolved, please do address your concerns to the General Manager. If you are still not satisfied with the outcome, then please address your concerns in writing to Matthew Towers, Managing Director. Liability You and your guests are advised to take good care of your personal belongings whilst at the Club, and to use the lockers provided. We do not accept liability for damage or loss to your property or a guest’s property that may occur on the premises or within the grounds of the Club, other than the liability which arises from our negligence or our failure to take reasonable care. We do not accept liability for the injury or death of any adult or junior member, or guest that may happen on the premises or within the grounds of the Club, other than the liability which arises from our negligence or our failure to take reasonable care. All members must sign a Health Commitment Statement on joining the Club which highlights our responsibilities as a Club, and your responsibilities as a member and consumer. Nothing in these terms and conditions is meant to limit any rights you might have as a consumer. Data Protection We will deal with all information we hold about you in line with our privacy policy, which can be downloaded from our web-site. We will periodically send you information to keep you up-to-date with the latest developments at the Club, and make important announcements about facility closures, health & safety issues, membership fees, and so on. We will not send you any marketing material on behalf of third parties. We will never sell your personal information. We adhere to the General Data Protection Regulations of 2018 and full details can be found in our Privacy Policy. If at any time you want to know what information we hold about you, or want us to correct any of the information that we hold, then please contact “The Data Controller” via email (info@clubtowers.com) or surface mail, or speak to Reception. News & Events MORE Quality Physio Comes to Club Towers READ MORE Fighting Back Against Long Covid – Inspiring Member Story – Marianna Slivnitskaya READ MORE Christmas Celebrations at Club Towers – 10th December 2021 READ MORE Join the Club... – Denisejunjuju ‘This place has added so much value to Bedford. Thank you to Matt, Steve and everyone. We love it, as do the kids’ – Anthony G Where time is well spent... 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