Driven by our values. Dedicated to your customers. Assurant Reviews From phone insurance to renters insurance, to appliance coverage and vehicle protection, we keep customers connected and protected. See our reviews below. *These reviews are from customers we've serviced. To learn more about our Rating and Review program click here ** based on the leading management metric rating Assurant Ratings 4.7 out of 5 4 Million+ Total Reviews** 5 stars 4 stars 3 stars 2 stars 1 star 6/28/2021 | Mobile Insurance Fast and convenient Your service was exceptionally fast convenient and easy!!! Thank you very much awesome customer service !!! 6/17/2021 | Mobile Insurance Helpful chat reps Easy to use, additional assistance through the chat was super helpful. Delivery was smooth. 6/13/2021 | Renters Insurance Painless Painless application and process 6/10/2021 | Mobile Insurance Smooth online process I was able to easily file a claim online. My phone arrived very quickly. Plus, the new phone works great! 6/5/2021 | Mobile Insurance Amazing customer service Our customer service agent was AMAZING! EXTREMELY helpful and we give her 100 stars not just 5! 6/1/2021 | Renters Insurance Renting for only 2 months I'm only renting for 2 months. I wish you gave options for policies that don't assume a 1 year rental term. 5/30/2021 | Mobile Insurance Phenomenal experience The rep was beyond helpful. She was very thorough and polite. She took care of the matter effectively and was so very nice in the process. The device came very quickly and it was in great condition. My whole experience was phenomenal! 5/23/2021 | Renters Insurance Longtime customer I and my children have been satisfied assurant customers since 2001. The policy coverage and customer service has always been excellent and accommodative. No complaints. 5/22/2021 | Mobile Insurance Fast and hassle free My phone came sooooo fast and the return was hassle free with everything already included in the box. It saves you so much time and headache. 4/16/2021 | Mobile Insurance Could be better Your customer service people could be nicer but I received my replacement quickly and it seems to be working fine. The screen is a little unresponsive at times but I think I’ll manage. 5/15/2021 | Renters Insurance Seamless process I have told many friends how easy and seamless working with Assurant was. Assurant worked hard to value my items and provide me coverage for my stolen items! 5/9/2021 | Renters Insurance Agent worked quickly Thank you for helping with my loss and your agent that assisted worked quickly to help. 5/8/2021 | Mobile Insurance Fast shipment Service was great. No issue, easy to file claim. Fast shipment of replacement device. 5/3/2021 | Renters Insurance Self explanatory Everything was self explanatory. You all made it very easy for me to start renters insurance plan without the help of an agent. 4/29/2021 | Mobile Insurance Easy online process The website was easy to use and I was able to get the same phone I had that was damaged. 4/28/2021 | Mobile Insurance Next day delivery User friendly online claim process and next day delivery on replacement equipment reduced down time. 4/20/2021 | Renters Insurance Helpful representative The process was so easy and clear. I had 1 question but was able to quickly and easily reach a human (Daniel) to help. 4/19/2021 | Mobile Insurance Professional and hassle free The request for a replacement phone was handled in a professional and hassle free manner and arrived within the 48 hour timeframe given. Although the phone arrived without a charger, the manner in which the issue was resolved was totally professional. Once the request for the charger was made to the supervisor, the charger was also received within the timeframe stated and the customer is TOTALLY satisfied. 4/16/2021 | Renters Insurance Fast and easy Excellent company, know a few people who are insured with Assurant. Fast easy quote, fast and easy to sign up for insurance. 4/12/2021 | Renters Insurance Shorter policy Only wanted a 6 mos. policy. 4/5/2021 | Renters Insurance First time renter Easy to use, especially for a first time renter such as myself. 4/1/2021 | Mobile Insurance Deductible I think $250 deductible for a 3 year old phone is high 4/1/2021 | Renters Insurance Professional It was a relatively easy to set up a claim. The person that called me was very professional and efficient. So glad I have Assurant for renters insurance. 3/31/2021 | Renters Insurance User friendly Assurant web page is very user friendly, I was able to purchase my renter insurance in less than 5 minutes. The plan is affordable and I appreciate the payment options. Thanks 3/31/2021 | Mobile Insurance Efficient customer service Service was fast, efficient and customer service was easy to deal and very professional. 3/30/2021 | Renters Insurance Turned out to be simple I was confused at first but it turned out to be simple and easy 3/24/2021 | Mobile Insurance How insurance should work Incredible service !! They sent my phone replacement as soon as I fill out the claim online. I had a new phone just a few hours later. That's a good example of how a good insurance company should work. !! !! 3/18/2021 | Renters Insurance Easier than moving Getting rental insurance was the easiest thing about my move. It took me less than 5 minutes to be all ready to go! 3/10/2021 | Mobile Insurance Fast replacement So far there have been a few glitches with the new phone, but I am very glad it came so fast! 3/5/2021 | Renters Insurance Simple to navigate Easy to understand. Simple to navigate. As a first time purchaser of renter's insurance I feel I understood what I was purchasing and how it was valued. 3/3/2021 | Mobile Insurance Fastest I've ever had Very fast shipping. By fast I mean the fastest I've ever had. For this reason and this reason alone I will never cancel insurance on my device as long as it's with you. Honestly thank you. 2/25/2021 | Renters Insurance Renters Insurance Online application and purchase 2/24/2021 | Mobile Insurance Replacement in good condition Quick service and good condition of the phone. 2/17/2021 | Renters Insurancee Decent rates Intuitive renters insurance with decent rates and quick, friendly help with it! Many options on customizing plan and payment. 2/15/2021 | Mobile Insurance Went out of his way to help It seemed as though the representative I spoke with went out of his way to help me out. 2/13/2021 | Renters Insurance Pleasant and prompt Experience was pleasant and prompt making a claim over the phone and on the website. 2/10/2021 | Mobile Insurance Fast receiving device Extremely fast receiving my replacement device. Customer service was excellent! 2/5/2021 | Renters Insurance Quick quote This was the easiest of all renters insurance purchases. I went to other companies to check out their rates and it took forever to get a quote. Less than 5 minutes here and I am all done! 2/2/21 | Mobile Insurance Cost was too high I think the amount I had to pay for a replacement was way too high for an old phone after paying years of insurance payments 1/31/2021 | Mobile Insurance Will recommend The process of filing my claim and receiving my new device was almost effortless. Assurant made this extremely worry free and I will most assuredly be recommending to all my colleagues. 1/24/2021 | Renters Insurance Great price Easy to follow, and they go into details of what's being covered. That's less worry for me and at a great price!! 1/14/2021 | Mobile Insurance Online form was puzzling Electronic steps to complete claim proved quite puzzling. Try to make them more user friendly. Make sure, as well, that each of your employees fully understands process. Some passed me around to others rather than helping me. The only effective one coached me while I was using the computer so that I navigated correctly and this person made certain I completed necessary steps. He stayed on phone until I did so. When he worked this way, the time we spent was surprisingly less than other calls. 1/14/2021 | Renters Insurance Response was quick Response to initial claim was quick and it was easy to upload photos of damage. 1/8/2021 | Mobile Insurance I was expecting a new device I had no idea it was going to cost more money when I needed a new device, I thought the 60 I paid in the beginning was going to be all I needed to pay. The device works fine I was just expecting a new device not certified refurbished. 1/4/2021 | Renters Insurance Clear instructions The adjuster was very polite and concerned. Gave clear instructions on how to proceed with my claim. 1/3/2021 | Mobile Insurance Great representatives The people who helped me were great!! Explained everything and received replacement phone like 1day so awesome!! 1/1/2021 | Renters Insurance Streamlined process The process was easy, quick, and very streamlined. I appreciate that everything was straightforward and customizable to my individual needs as a renter yet I was still given the most common options. 12/31/2020 | Phone Insurance Representative was there to help When I called the representative was there to help and had the phone within 2 days delivered to my home. 12/30/2020 | Renters Insurance Seamless The whole process was seamless. 12/27/2020 | Phone Insurance Reliable Reliable. Fast. Can trust assurant. 12/22/2020 | Renters Insurance Easily manageable Smooth site. Uncluttered, saw potential prices early in the process, easily manageable in one sitting but also didn't time out on me when I went and did something else for a bit. 12/20/2020 | Phone Insurance Exactly what I ordered Service was great I got my cell phone really quick it’s exactly what I ordered did not have to wait long for this 12/18/2020 | Renters Insurance Affordable Super easy to start my policy, and super affordable! 12/17/2020 | Phone Insurance Sent very quickly Quick and simple process to file a claim. New device sent very quickly. 12/15/2020 | Renters Insurance Fast and efficient Great website! User friendly. Fast and efficient service. Competitive rates. However, there's always room for improvement. Keep up the great work! 12/14/2020 | Renters Insurance Quick and simple Words can’t explain how great you all handled my claim. Normally people dread filing a claim by going back in forth with documentation and I’m truly happy that you made this process quick and simple so I can focus on my family and move forward from this incident. Thank you for being there for your customers 12/13/2020 | Phone Insurance Service was good Quick response time. Easy to file a claim,customer service was good. 12/9/2020 | Renters Insurance Friendly, sympathetic Claims specialist was friendly, sympathetic and knowledgeable. 12/7/2020 | Phone Insurance Great company I never give 100% to nothing but you all are a GR8888888888 company 12/3/2020 | Phone Insurance Device delayed Although my device delayed in getting to me, I was happy I received it before the estimated day. 12/1/2020 | Renters Insurance Easy to navigate Splendid service, easy to navigate, thank you 11/30/2020 | Renters Insurance Helpful staff Process was very simple and quick. Staff was helpful. 11/30/2020 | Phone Insurance Device arrived a lot quicker than expected The entire process was relatively easy and the device arrived a lot quicker than I expected. 11/29/2020 | Renters Insurance Easy process This process was easy, but the whole ordeal has been stressful. 11/28/2020 | Phone Insurance Representative was very helpful I choose these ratings per the insurance claim was fast and easy short wait time to get phone. Representative was very helpful and knowledgeable. 11/27/2020 | Phone Insurance No charger I wish that you guys would also include the charger on the claim. Thank u 11/25/2020 | Renters Insurance Easy to file a claim Pretty easy to file a claim. The site never timed out on me causing me to re-enter information, which was great! 11/25/2020 | Phone Insurance Overall satisfied Overall very satisfied with all aspects of the program. Biggest problem was dropped calls. 11/23/2020 | Renters Insurance Wish I could have gotten enough It was cool. Wish I could have gotten enough to actually cover all the items at buyback. 11/22/2020 | Phone Insurance Not sparkling new It was pretty comparable to the amount of use of my phone before it was dropped. Nice but not sparkling new. 11/21/2020 | Phone Insurance Waited only 2 days I only waited 2 days for my replacement phone. It was easy to copy everything over from my old phone. Then, I was up and running like nothing ever happened. The deductible was quite reasonable, too. 11/20/2020 | Renters Insurance Took me forever It took me forever to make an itemized Excel spreadsheet of all the items that I was missing I am not going to go one by one and enter each item that is what adjusters are supposed to do 11/18/2020 | Renters Insurance Sleek and visually pleasing Everything was incredibly intuitive and object oriented. The design is very sleek and visually pleasing. SHOUTOUT TO YOUR CODER! 11/17/2020 | Renters Insurance Needed a 6-month plan Signing up for the services is very simple and easy to use. I needed a 6-month payment plan option that is not presented. 11/14/2020 | Phone Insurance Prompt Prompt response, keep up with the great job! 11/14/2020 | Phone Insurance Hassle Free Service was fast, easy & hassle free! 11/12/2020 | Phone Insurance Thank you very much for all you do. Since the jprime7 phone was no longer available, my husband got a comparable phone that he likes even more. We have always had protection for our phones since we seem to be prone to accidents. We use our phones for on the job purposes & everyday personal use. Every time we have had a claim & received a new phone of same kind, it's like nothing ever happened to the phone! Thank you very much for all you do. 11/11/2020 | Renters Insurance Straightforward process The Easiest Most Straight forward process ever!! THAT WAS SO SO EASY! Thank you so much! 11/9/2020 | Phone Insurance Timeframe to receive a replacement The timeframe from filing claim to receiving the replacement was exemplary. 11/9/2020 | Renters Insurance Easy purchase process Detailed information about purchasing / coverage options Fast and easy purchase process 11/7/2020 | Phone Insurance Fast & friendly They were fast, friendly, and efficient 11/4/2020 | Phone Insurance Very helpful it was very helpful, though would have like more communication about my claim instead of me having to call in for more information 11/3/2020 | Renters Insurance User-friendly User-friendly website with clear information 10/30/2020 | Renters Insurance Process was extremely smooth My apartment place recommended I chose this company and explained how cheap it’ would be. I was scared as a first time renter. As I went through the application online, the process was extremely smooth and fast. Probably my best experience with anything like this. 10/18/2020 | Renters Insurance Verbiage was clear Easy to select the coverage I needed, and easy to buy the policy. Verbiage was clear in all aspects. 10/17/2020 | Phone Insurance Refurbished phones I believe that insurance is useful, however if you have been paying for insurance for 2,3, or 4 years you should be able to get an upgraded phone. I don't like that they send refurbished phones. I deserve to get a new phone for all of the money that I've been paying. 10/15/2020 | Phone Insurance Accessories Make sure the accessories are included in claims. 10/9/2020 | Renters Insurance Enjoyed the options I very much enjoyed the options that were given. Most renters insurance companies have a set deductible and price. Assurant let me pick what policies worked best for me. A+ 10/5/2020 | Phone Insurance Representative was very helpful Everything was done nicely, representative was very helpful. 10/2/2020 | Renters Insurance Quote that I received was fair Website was easy to use! Very user friendly! The quote that I received was fair. Easy purchase! 10/1/2020 | Phone Insurance Courteous Courteous knowledgeable timely help. 9/30/2020 | Renters Insurance Isn't the best to do on a mobile device Easy and detailed. System does sometimes lag and isn't the best to do on a mobile device, but impressed with the 3 easy steps and digital process. I have never made a claim before on insurance and it's nice to know how easy it is to do when you need it. 9/22/2020 | Renters Insurance Affordable pricing Did not require so much personal information just to provide a quote. Affordable pricing and quick and easy to use website and process to purchase coverage. I have used Assurant before and will use it again anytime I need coverage. 9/21/2020 | Phone Insurance Amazing Fast response time. New phone in 3 days. Amazing! 9/15/2020 | Renters Insurance Solid to start out Pretty solid to start out, very easy to set up. I'll see how it goes the next couple months!. 9/12/2020 | Phone Insurance Grateful It was a successful transfer from one phone to the other, so I am grateful. Too many important items to loose on a cracked screen phone swap. 9/4/2020 | Phone Insurance Had the new phone on Tuesday I'm happy with the coverages. Even includes earthquake and desert backup protection plus 20k for my belongings for $25 a month. Thanks! 9/1/2020 | Renters Insurance Happy with the coverages I'm happy with the coverages. Even includes earthquake and desert backup protection plus 20k for my belongings for $25 a month. Thanks! 8/31/2020 | Renters Insurance Thank you! Filing a claim was very easy. Thank you for the customer experience. 8/27/2020 | Renters Insurance Cannot come back later Only concern is website to file claim does not let you save information and come back at a later date. 8/12/2020 | Phone Insurance Replaced my device They replaced my device even though the lady wasn’t understanding what I was saying at the time. But I still got to replace it 8/6/2020 | Renters Insurance Happy with the results The claims process was straightforward, easy to understand, and I am very happy with the results. Thank you so much! 8/2/2020 | Phone Insurance Customer service was excellent Customer service was excellent 7/31/2020 | Renters Insurance Easy to follow The online claim process, receipt of the new phone, instructions to set-up the new phone and return of the broken phone all went very smoothly. The confirmation that my old phone was received was a nice touch. I like to know the full transaction is complete. 7/22/2020 | Phone Insurance Easy online process The online claim process, receipt of the new phone, instructions to set-up the new phone and return of the broken phone all went very smoothly. The confirmation that my old phone was received was a nice touch. I like to know the full transaction is complete. 7/18/2020 | Renters Insurance Fair and concise It was a simple process no more no less. Great way to cover yourself and belongings when renting won't hurt the bank with payments or pay at once. 7/14/2020 | Renters Insurance A little higher than expected Application process was quick and simple. I feel the rate might be a little higher than I expected but it's for a short term rental so I think due to the time savings it is worth the cost. 7/13/2020 | Renters Insurance Fair and concise The process was rather easy and the questions were definitely fair and concise. I like the thoroughness and the ability to submit a sufficient claim with very little effort. As bad as my day started off, the wait for maintenance taking hours, and dealing with a smell that makes me nauseous, this was the light at the end of my tunnel... 7/12/2020 | Phone Insurance Not recommending to friends Will not purchase insurance again! Cost me $13/mo plus $100, more than just buying a phone. Cancelling from all the plans, and not only not recommending but deterring friends and colleagues from making the same mistake! 7/8/2020 | Phone Insurance No hassles I put in my claim and within a few days I had my new phone. No hassles and it was all done online. 7/7/2020 | Renters Insurance TYSM! You didn't ask for the blood of my first child to obtain a Policy!!!! TYSM! 7/3/2020 | Phone Insurance Easy Process Easy Process 7/2/2020 | Renters Insurance Everything was easy Everything was easy and fast. You guys also have great quotes and lower payments for rentals insurance. Thanks 7/2/2020 | Phone Insurance Excellent Service I always receive excellent customer service. 7/1/2020 | Phone Insurance Took a little long The claim at first took a little long, but once all the kinks worked out, it moved smoothly and received replacement promptly. 6/30/2020 | Manufactured Home Fast service Fast service. Got check fast. 6/29/2020 | Renters Insurance No hassle Claim and payment were processed very quickly with no hassle. 6/21/2020 | Phone Insurance Two claims a year Because I paid $100.00 and you can only do two claims a year. 6/14/20 | Phone Insurance Amazing The process of filing a claim was unbelievably easy. Replacement came right away. Amazing! 6/7/20 | Phone Insurance Appreciate the quick turnaround I really appreciate the quick turn around by simply sending another device. This was probably less stressful than going into a phone store and buying a new one. 5/31/20| Phone Insurance Exceptional service Exceptional service 5/21/20| Renters Insurance Process was smooth and quick The claims process was smooth and quick in the beginning. We need additional funds, which we are waiting on, so I hope it will be just as smooth and quick. 5/17/20| Phone Insurance No complaints My claim was handled very nice. No complaints at all !!! 5/10/20| Phone Insurance Good service Good service deserves a thank u and acknowledgement. Job well done Assurant. Thanks. 5/4/20| Manufactured Home Courteous contacts Courteous contacts and the ability to make me feel as if I was the only customer. The ability to work out this problem in the mist of the country's economic problems. That is called dedicated workers and I am grateful. Thank you. 5/3/20| Phone Insurance Excellent in making the process easier Due to COVID-19 and the craziness of the process of checking in the old device to receive a replacement, I was assisted by a supervisor whose name I cannot recall, but, she was excellent in making the process easier. 5/3/20| Phone Insurance Upgrade Fast and easy, also the upgrade was very kind! 4/26/20| Phone Insurance Want to upgrade I want to upgrade my phone 4/25/20| Manufactured Home Went the extra mile They went the extra mile to make my claim possible 4/21/20| Hazard Virtual assessment During quarantine, you were able to do a virtual/live assessment of the damage - it was a great process 4/19/20| Phone Insurance 3 business days and it was all hassle free I got my replacement phone within 3 business days and it was all hassle free. 4/18/20| Renter Insurance Customer service was amazing The customer service was amazing. It didn’t feel like I was talking to a robot or someone with a script. The people who I was in direct contact with were very kind and personable 4/14/20| Renter Insurance Very kind Very kind and helpful customer service. Simple was not difficult. 4/12/20| Phone Insurance Totally worth it Super easy process even during COVID-19 & totally worth it. 4/12/20| Phone Insurance Fast, friendly service Fast, friendly service 4/7/20| Renters Insurance Haven't had any problems From the beginning until now I haven't had any problems at all with my claim 4/5/20| Phone Insurance Process was easy The process in filing a claim was very easy even in spite of us going through the covid-19 pandemic I was still able to get in contact with people and it got handled very quickly!! The only drawback was that I was told I would get an email where I could track the shipping and I never received one and I even called the next day and was told I would receive an email to track the shipping and still never received that and 2 Days Later I got a knock on the door and it was UPS delivering it so I was still very satisfied with the process but I would have wanted that email to track the shipping as well. 4/3/20| Renters Insurance Notified quickly The process was explained very well and if anything else was needed, I was notified quickly 3/29/2020 | Phone Insurance Not sent the right color I was not sent the right color phone but with what's going on in the world, it is not that big of a deal! 3/28/2020 | Renters Insurance First claim This is my first time ever needing to use insurance so I have nothing to compare the experience to. 3/24/2020 | Renters Insurance Fast efficient online claim process Fast efficient online claim process. Reimbursement payment received within two weeks of property loss. 3/23/2020 | Renters Insurance Swift service Very swift, prompt service. 3/21/2020 | Renters Insurance Agent did a wonderful job My agent did a wonderful job of educating me on how the process worked and helped walk me through step by step how to recover the stolen items. 3/12/2020 | Phone Insurance Easy and Quick The process was easy and quick. 3/7/2020 | Phone Insurance Wrong belt You sent me the wrong belt for my watch. I believe I was paying for an insurance that was going to give me a brand new watch with everything in it like its charger, and I just figured out it’s not like that. The belt you sent me was totally different than the one I told them. But well. 3/4/2020 | Phone Insurance Customer service rep The customer service rep Rita provided exceptional customer service and she was very helpful! 2/26/2020 | Renters Insurance Ease of the process The ease of the process and how quickly the situation was resolved. Really the best insurance experience that I ve ever had. 2/26/2020 | Renters Insurance Best insurance I was so stressed out by the situation in itself and the fact that they did not pressure me but tried to ease the situation was comforting. 2/25/2020 | Renters Insurance Fair simple It was fairly simple but typing in the value of every item for things I’ve had for years is stressful. 1/27/2020 | Phone Insurance The staff was willing to answer questions The staff was willing to answer any and all questions even if I was being repetitive. Thank you for being patient with me. 1/27/2020 | Renters Insurance Clear instructions Clear instructions and assistance every step of the way. 1/23/2020 | Renters Insurance Easy to file claim Easy to file claim. Just uploaded the necessary documents and that was it! My claim was in process. 1/21/2020 | Phone Insurance Kind You were more than kind 1/20/2020 | Renters Insurance Adjuster was very professional My adjuster hasn t got back in contact with me he was very professional but he said he would be getting done and the claim stays open for 30 days its almost 30days Jan 27th. I just need him to call me before Jan 27th so I can finish getting my money for my other items. 1/13/2020 | Renters Insurance Delighted Delighted with the service all together. 1/11/2020 | Renters Insurance Moved forward very quickly Once the police report was finalized the claim process moved forward very quickly 1/8/2020 | Renters Insurance Time to receive claim payment Time to receive claim payment 1/5/2020 | Phone Insurance Service rep was tremendous Your service rep on the phone was tremendous. 1/4/2020 | Phone Insurance Smooth process Your service rep on the phone was tremendous. 1/3/2020 | Phone Insurance Refurbished its sad we get a refurbished not knowing if there is going to be problems with the received replacement ??? 1/3/2020 | Phone Insurance The customer service was outstanding The customer service was outstanding. You verified my claim with no wait time and sent my replacement phone along with a postage paid envelope to return the broken one. Best service I've had yet!!! 1/3/2020 | Phone Insurance Phone Insurance I received excellent service with my claim and quick shipping of new device. Thank you very much. 12/29/2019 | Phone Insurance Assurant is fast! Assurant is fast! I placed a claim right before Christmas, thinking if it takes a little long it's ok. But i got my device on time. 12/22/2019 | Phone Insurance I am very happy I am very happy with my replacement and the fact that I was able to receive my new phone at the store and get it easily connected I appreciate its service I would definitely recommend this Protection Program. 12/12/2019 | Phone Insurance The process was easy Never had to file a claim before, the process was easy. I received the replacement phone the next day. 12/6/2019 | Phone Insurance The replacement works perfectly The replacement works perfectly and is exactly what I was expecting. The PHP program made it possible for me to get this phone without spending an arm and a leg. 12/5/2019 | Renters Insurance Thanks!! Great customer service & fast payout. Thanks!! 12/2/2019 | Phone Insurance Wrong color I asked for black color and they send me white color 12/1/2019 | Phone Insurance Very helpul The Assurant team made sure that I got what I needed and were very helpful with anything I had to ask. 11/21/2019 | Phone Insurance Perfect! The process is simple, reasonably priced and fast. Your device is replaced with the exact same model. For the accident prone, it’s perfect! 11/16/2019 | Phone Insurance Way too costly Think this insurance is way too costly and doesn't cover much. New phone (1 month old) and still costs 100 dollars to replace? 11/14/2019 | Phone Insurance Your service exceeded my expectations! Your service exceeded my expectations! I place my claim on line late one evening; my new phone was at my door step the next afternoon. 11/11/2019 | Renters Insurance Helpful, pleasant, and understanding Helpful, pleasant, and understanding during a stressful time... always returned calls immediately 10/21/2019 | Renters Insurance The people were great and very helpful The people were great and very helpful throughout the entire process 10/16/2019 | Phone Insurance I loved their service! I loved their service! The replacement came out pretty quick! 10/9/2019 | Phone Insurance I can count on Assurant Once again I can count on Assurant to get my claim in quickly and get the replacement phone I need ASAP. 10/5/2019 | Phone Insurance I didn’t receive a replacement charger I didn’t receive a replacement charger for one of my phones and the SIM card tray is almost impossible to remove, unlike my original phone. 10/1/2019 | Phone Insurance Very easy process! The staff was very professional and knowledgeable, and made it a very easy process! Sep 22, 2019 | Renters Insurance Great customer service Great customer service all very friendly ppl all around. Everyone I spoke with made sure I was taken care of. Sep 28, 2019 | Phone Insurance Assurant exceeded my expectations Assurant exceeded my expectations. My claim was approved easily. The turnaround time was excellent and I was provided a replacement of the same model phone. Sep 17, 2019 | Renters Insurance Couldn't believe how fast I received payment Couldn't believe how fast I received payment, and more than I orginally expected too! Sep 27, 2019 | Phone Insurance I’m very grateful, thank you!! It was easy to fill out the forms online & super quick to get my replacement phone! I’m very grateful, thank you!! Sep 16, 2019 | Renters Insurance My rep was awesome My rep was awesome, and I didn’t have to go back and forth at all - it took very little time to settle my claim and get my check Sep 24, 2019 | Phone Insurance I got a very good replacement phone that I am very happy with!! There were some bumps along the way but in the end, all was made right and I got a very good replacement phone that I am very happy with!! Sep 4, 2019 | Renters Insurance Couldn't have been easier! Super helpful to have the ability to file online & everything was handled quickly and professionally. Couldn't have been easier! Sep 21, 2019 | Phone Insurance The Assurant team did an outstanding job I lost my phone just as I was going on vacation, so I was pretty stressed out. But the Assurant team did an outstanding job - thank you! Sep 2, 2019 | Renters Insurance They had my back The Assurant reps were very considerate, quick and made my experience hassle-free…they had my back after the break-in that happened at my house. Sep 19, 2019 | Phone Insurance Have it on all 3 of our phones Without the insurance would have had to pay $500 - $700 for a new phone. The replacement device was a step up from the one that was damaged so very grateful to have the insurance. Have it on all 3 of our phones. August 27, 2019 | Phone Insurance Super easy It was super easy to file my claim online an my device arrived on the next day I love the program August 25, 2019 | Renters Insurance Excellent service, thanks Assurant! That my claims adjuster handled everything and got me back straight away.. Excellent service, thanks Assurant! August 26, 2019 | Phone Insurance Everything went great Everything went great except for shipping, took longer than when it was supposed to be here August 20, 2019 | Renters Insurance The process was very easy The process was very easy, and the fact that we could submit photos online to satisfy the inspection requirement was convenient. August 22, 2019 | Phone Insurance I am not happy The replacement device was having clitches, I had to send it back plus the original phone. I am now without a phone until they receive both of them, so it will be about 3-4 days without a phone. I am not happy about that. August 13, 2019 | Renters Insurance Only a couple of days before it was completed and we had our money. It took us a week to get everything uploaded for our claim but once we did it was only a couple of days before it was completed and we had our money. August 15, 2019 | Phone Insurance Everything went great Everything went great. And the replacement phone works perfectly. August 13, 2019 | Renters Insurance The staff was very friendly It took a while to get my claim, but the staff was very friendly. August 12, 2019 | Phone Insurance Thanks To lose a phone is a TERRIBLE thing, since everything is in it. Assurant made it very easy to replace it and the deductible was not unaffordable. Thanks for making this nuisance situation easy to remedy. August 12, 2019 | Renters Insurance Extremely pleased Very easy. No hassles. Extremely pleased July 28, 2019 | Phone Insurance Fast and easy The claims process was fast and easy, the replacement phone arrived promptly, and the return process was a snap. August 10, 2019 | Renters Insurance It just took way to long It just took way to long. And I couldn’t get any one to return my call unless they were ready to. July 28, 2019 | Phone Insurance Thank you! The process was easy, efficient and the phone shipped quickly. It made an unfortunate situation so much better! Thank you! August 2, 2019 | Renters Insurance Check was in the bank the next day The adjuster came out, got back with me quickly, check was in the bank the next day. July 30, 2019 | Phone Insurance THANK YOU! Always impressed with Assurant's customer service on all levels :) Simple process to file and received my phone much quicker than expected....THANK YOU! July 29, 2019 | Phone Insurance I'm very happy. I just wanna say how satisfied and glad I have this insurance. I literally made my claim for a lost phone and had a new one in 24hrs. I'm very happy. Thank you. July 27, 2019 | Phone Insurance Quick turnaround From the several people I spoke to one the phone to delivery, everything was handled very professionally. Also the quick turnaround was greatly appreciated. I had my replacement with 48 hours. July 25, 2019 | Phone Insurance Took forever Took forever to get my phone. July 24, 2019 | Renters Insurance Satsified. Satisfied to how quickly it was paid . July 23, 2019 | Hazard Insurance Very easy claims process. Very easy claims process. Excellent claims adjuster July 21, 2019 | Renters Insurance Pleased with the service Pleased with the service but having to send check to be co-endorsed was a hassle. July 20, 2019 | Renters Insurance Super convenient It was super convenient to be able to email all the pictures and receipts to the myclaiminfo email. July 19, 2019 | Renters Insurance Timely My property damage and living expenses were reimbursed in a timely manner. July 17, 2019 | Hazard Insurance Overall, pretty satisfied Overall, pretty satisfied with the coverage, but just a lot of work to complete the claims. July 16, 2019 | Phone Insurance Great customer service I choose this ratings because, I every customer rep I spoke with over the phone took time to listen to me and understand my situation. July 15, 2019 | Phone Insurance I would highly recommend. I filed the claim Tuesday and received my new device less than 24 hours later. The people that walked me through the claim process were very friendly. I would highly recommend. July 14, 2019 | Phone Insurance Super easy It was super easy to file my claim. I had no problem navigating the website. It only took minutes to file and no more than 24 hours to process. I received my new device extremely fast. July 13, 2019 | Renters Insurance I barely received anything back I barely received anything back for the multiple things of value that was taken from me. I understand things are depreciated but I felt like they deprecated my items to basically nothing, and a couple things were of very personal value to me. July 12, 2019 | Phone Insurance The claim was easy to file The claim was easy to file, the payment was expected, and the delivery was VERY quick! Thanks for getting me back and running so quickly. July 11, 2019 | Renters Insurance I would not have chosen purple. The service was very easy to use and phone was shipped quickly. However the phone is purple. My old phone was not purple and I would not have chosen purple. July 9, 2019 | Hazard Insurance This process is taking much longer than it should. This process is taking much longer than it should. The property damage took palce on 5/4/19 and an initial claim was sent shortly after. It is now 2 months later and I still have no refund. July 8, 2019 | Phone Insurance Pleasant and easy experience The claims examiner was very helpful, he processed the claim and the following adjustments very fast and kept in touch with us during the process. He made this new experience pleasant and easy for us. July 7, 2019 | Phone Insurance Very pleased with the process I was very pleased with the process! This was my first time ever having my phone stolen and your claim process was very easy. It was approved immediately and my replacement phone was here 2 days later. Very, very pleased. July 6, 2019 | Phone Insurance Quick turn around Quick turn around with very little paperwork! My son did receive a gold phone instead of a graphite phone but he was happy to have a phone again. July 3, 2019 | Renters Insurance Thanks to Assurant, it was possible to replace some of the items Due to the accident many of my possessions were destroyed and some of my valued and irreplaceable items were destroyed. These items cannot be replaced but thanks to assurant it was possible to replace some of the items that were destroyed. July 2, 2019 | Hazard Insurance Follow-up was excellent The ease of transactions with the claims adjusters, and the online access was great. Follow-up was excellent also, letting us know that documents were received and also letting us know when the check was put in the mail. July 1, 2019 | Phone Insurance Very satisfied Very fast response! Very satisfied with the service I received! SEE MORE ALSO OF INTEREST: File an Assurant Phone Claimcell phone trade in valuesAssurant Phone Insurance Reviews | Assurant ABOUT ASSURANT Our Story News & Insights Reviews Investor Relations Assurant Ventures Careers HIRING Site Map HELP CENTER Manage your policy File a Claim Office Locations Contact Us CONNECT EMAIL ALERTS LEGAL NOTICE PRIVACY POLICY REGULATORY NOTICE ACCESSIBILITY AIZ 162.38-2.32 © 2021 ASSURANT, INC. ALL RIGHTS RESERVED