Privacy Policy Story Contracting are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be used by us. Commitment We are committed to respecting your privacy whilst providing the highest possible quality service and we recognise your need to know that your personal data is being lawfully processed and held in compliance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) (EU) 2016/679 respectively. Personal data is any information that relates to a living individual who can be identified from that data and so covers the information you may provide to us. Purpose We provide you with the information set out in this Privacy Policy so that if you share your personal data with us you are aware of what we do with it. Data Controller Story Contracting Limited is the data controller of your personal data and we will only collect information in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) (EU) 2016/679 respectively. Our contact details are listed below. Use of Personal Data We use the information that you personally provide to: Improve the information and support we provide Process any requests you make Provide you with information about products and services we offer Conduct marketing research Sensitive Information We will never collect sensitive information about you without your express consent. Your Rights You have rights regarding your personal information, including the right to access, correct, delete, restrict or object to our use of it. We would encourage you to inform us if the information we hold about you is no longer accurate. We may need extra information from you to deal with any request. If you would like to discuss or exercise these rights, please contact us at feedback@storycontracting.com . If you do not want us to process your data, then we may not be able to facilitate your interest in our business. In the event that you have cause for complaint please contact us and we will follow up with you to resolve this. If you have a data privacy related complaint, you also have the option to direct your complaint to the Information Commissioner’s Office (ICO). Third Parties use of your Personal Data We will not sell or share your personal data with others unless noted below. We supply selected information on our trade debtors to credit reference agencies (CRAs) and they give us information about those debtors, such as their financial history. We do this to assess creditworthiness and manage the account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about trade debtors with CRAs on an ongoing basis, including about settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at http://www.experian.co.uk/crain/index.html’ Tracking We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you personally. Such aggregate information helps us to audit usage of our web site and improve the service provided. Security We are committed to ensuring the security of your personal data. In order to prevent unauthorised access to or disclosure of your personal data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Changes Any changes to this Privacy Policy will be posted here. Cookies We use Google Analytics and Hotjar along with its associated cookies to monitor user interaction on our site. Cookies are small parcels of data stored temporarily on your hard drive while you are browsing a website. These are a standard mechanism used by most websites. By continuing to use this website with cookies enabled, you consent to our use of cookies. Our website employs Google Analytics and Hotjar cookies only to provide us with general information about how our website is used. This helps us provide you with an enjoyable experience and helps us to improve our site. However, no personal information that would enable us to identify individuals is either obtained or stored in these cookies. Cookies are often used to track a user’s browsing history for the purpose of targeted advertising however this website does not set any cookies of this type. We use a third party service provided by Google Analytics and Hotjar to provide us with further general information about the performance of this website. The data collected by Google is aggregated to show general trends and does not identify individual users. From time to time, we may also use other third party services such as Facebook, Twitter and other social media, the presence of which will be readily apparent from their on-screen icons. In each case, any cookies set by the providers of these services are set by them directly. They are not set by this website and we have no control over them. Please refer to these services’ own privacy policies if you wish to check how they use cookies. Should you wish to disable cookies, please refer to your browser’s Help function. Please note, however, that many websites will not run correctly with cookies disabled, especially ones that require you to log in or that offer any form of checkout or booking process, as cookies are usually needed to keep track of individual transactions. Contact us If you have comments or questions about our privacy policy please email them to feedback@storycontracting.com Or contact us at Story Contracting Limited, Burgh Road Industrial Estate, Carlisle, CA2 7NA Enquiry Line 0122 859 0444 Enter your email address to download our latest corporate brochure Head Office - Carlisle Story Contracting Limited, Burgh Road Industrial Estate, Carlisle, Cumbria, CA2 7NA Contact Us Story Calendar Corporate Compliance Privacy Policy Accessibility Terms & Conditions © 2021 Story Contracting | Site by Union Room