Filter this site: I rent I'm a homeowner About us For tenants For homeowners Your community Find a home Building homes Care services Contact us Home For homeowners Rent and service charge Rent and service charge If you’re a shared owner, you’ll pay rent to us as well as your mortgage each month. And a service charge keeps your home and its surroundings in tip-top condition. Coronavirus update. If your financial circumstances have changed due to COVID-19 and you have concerns about your ability to pay your rent, please contact our Customer Accounts Team as soon as possible on 0303 123 1890. For the updates on changes to our services in response to the coronavirus and what support is available visit www.guinnesspartnership.com/coronavirus Making a payment Rent and service charge payments are usually due on the first of every month. Your lease or transfer document will confirm when and how you are to make payments. Service charges Service charges cover the services we provide to look after the areas of the building or estate we're responsible for. MyGuinness - online services View and check your payments with our new online services. Register and log in here. Our charges and financial support We'll always be open about any charges so you know what to expect. In partnership with us For investors Building homes with us Gender pay report Legal and governance About Guinness What we do How we’re doing Our future plans Supporting dementia News and media Latest news Your community Press team Talk to us Call us or contact us online Make a complaint Our other sites Homes for sale Careers at Guinness Annual Review Our Privacy Notice About this site Site map Modern slavery statement Accessibility Statement Copyright © 2021 The Guinness Partnership Select language ▼