Change Country Tracking About us Asendia Insights Service updates Contact us . How can we help you? e-commerce Mail Industry Destinations Our Technology Our technology helps you provide an international delivery experience that delights your customers and saves you time and money. We aim to make your experience - and your shoppers experience - as frictionless as possible. We provide a shipping platform, tracking platform and customs clearance platform developed by our in-house team. Developing our own technology means we can be flexible to your needs, and adapt to new delivery expectations and regulations quickly. Speak to our team today Asendia Shipping We've made it easier for you to manage cross-border shipments with multiple final-mile carriers. Asendia Shipping, our multi-carrier shipping platform, makes it easy and efficient to access all delivery options around the world. You choose your services and the countries you want to ship to, and it will provide the correct label for each parcel. We will further sort your packages and parcels at our distribution centre and make them ready for their next leg of the journey by air or road, ensuring they are ready for customs and our in-country delivery partner. Features and benefits Manage all your parcel shipments in one place regardless of service, format and country Create, edit and print address labels in bulk or individually Access all Asendia solutions for worldwide delivery or choose specific countries and services Integrates with your systems and tools like Metapack Handles customs paperwork and data transfer Process shipments of up to 30kg GDPR compliant & fully secure Asendia Tracking With reliable tracking and local language notifications we minimise your "where's my parcel?" enquiries. Asendia Tracking is our fully integrated tracking platform that offers both retailer and end consumer views. For retailers, it works seamlessly with your existing systems, giving you full visibility of all your parcels with customisable reports and complete up to date accurate tracking information. For your consumers, the platform is available in multiple languages and gives them real time updates of their parcels. Features and benefits All tracking information in one place Retailer view includes higher visibility of the parcels journey Consumers can contact Asendia or our final mile partners directly to track parcels for faster resolutions Multiple search options for improved efficiency Local language email notifications & alerts via the platform Consumer views complete parcel journey for peace of mind Multiple languages available for a local experience Customisable reports to suit your needs Customs clearance Our customs clearance portal collects duty, taxes and ID on behalf of your customers so their parcels can clear customs swiftly. Depending on the destination country and your individual business needs, we can offer both Delivered Duty Paid (DDP) and Delivered Duty Unpaid services (DDU). What is DDP? For DDP, parcels are delivered to your customers and any duty and taxes are invoiced back to you. You can include these costs in your selling prices so you don't lose out, and your shopper can see a fully landed price on your store, and has no surprise additional costs when their parcel arrives. What is DDU? For DDU, customers pay their own taxes, duties and fees through our secure portal. They can also securely upload their ID if this is a customs requirement. How does our paperless customs clearance solution work? Our paperless system offers early notification to local customs offices once items are in transit, reducing the potential for delays. We enable to you quickly view which orders are awaiting customer action or customs approval. Parcels can be held during ID upload and while duty payments are being collected. If the customer fails to do this, there are no returns to be managed, supporting your corporate social responsibility. What is the shopper's experience? Quick and easy process Receives customised emails designed with your branding Multiple payment options available including PayPal All customer service enquiries are fully tracked Parcels with charges still unpaid within 30 days will be returned 25 November, 2021 Everything you need to know about Global e-commerce In partnership with Asendia, RetailX has published the Global 2021: E-commerce Report, an in-depth analysis of every region’s… 11 November, 2021 Peak Season 2021: How can e-retailers prepare for a surge in online… Peak season in 2021 is set to present e-retailers with real challenges - but also opportunities. With fewer shoppers willing to visit… 26 October, 2021 The next webinar series you won't want to miss Join RetailX and Asendia experts at the next series of webinars in November. Register now for free. Read the latest Insights by Asendia Empowering your business to grow across borders with our e-commerce & mail solutions e-commerce services Mail services About us Sustainability Blog Careers Follow Asendia CONTACT US © 2021 Asendia Management SAS Legal Notice Terms of Use & Disclaimer Data Protection General Terms & Conditions Fraud Protection Cookies Settings We use cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. View Legal Notice View Privacy Notice Necessary Cookies Always Active Statistics Cookies Marketing Cookies Cookies Settings Save Choices Accept All Cookies