Private persons Employer Acceptance points About us Help Center Search Login Menu Data protection declaration I. General provisions II. Processing of personal data in connection with a trip / holiday stay (Reka Holidays) III. Processing of personal data in connection with the purchase and use of Reka Money IV. Processing of personal data in connection with Reka social offers V. Application examples I. GENERAL PROVISIONS A. Principle Protecting the privacy of our customers is important to Reka. To follow, we outline the principles by which we collect and process personal data (information that specifies your identity or makes it specifiable for us; hereinafter also referred to as “data”) via our website reka.ch and other applications operated by Reka (customer portal profile, etc.). We collect and process personal information only for those purposes described in this data protection declaration and only to the extent necessary and within the framework of the applicable legal provisions. We handle your data with care and will only store it to the extent and for as long as is necessary to provide our services, or as long as we are legally obliged to do so. We generally collect and process personal data for the following purposes: to fulfil our contractual obligations towards our customers; to fulfil legal obligations (i.e. the obligation to report lodging, combating money laundering); other purposes, such as maintaining IT security, undertaking training and professional development (i.e. recording customer support telephone calls), for internal administrative purposes, and to enforce our rights and to defend Reka against claims; we are permitted to create customer, purchasing and transaction profiles by linking the above personal data with data from other sources (e.g. purchase data from data publishers). We do this to process contractual relationships, for risk management (i.e. the prevention of credit defaults and fraudulent transactions) and for marketing purposes (i.e. to improve our offers and services for you). More detailed information about the data collection and processing purposes in our Reka Holidays, Reka Money and social offers businesses can be found in Sections II, III and IV of this declaration. In addition to this data protection declaration, our terms of use apply in accordance with the General Terms and Conditions for the Reka account, the Reka customer portal and the Reka-Card as well as the rental conditions of Reka Holidays. B. Use of websites You can visit our reka.ch website as well as visit other specific, time-limited web platforms and find out about our offers without disclosing any personal data. These services will only request the personal information that is necessary to provide our own services and to process transactions. When you visit our websites, our system will collect technical information about the requesting computer. Information will be collected about the browser type and version, the operating system, the Internet provider and the IP address of the user, the date and time of access, websites from which the user’s system accesses our website, as well as the web pages that are accessed by the user’s system via our website. Reka uses so-called browser cookies to simplify the use of our website and other websites and applications operated by Reka and to obtain indications for the improvement of the information and services that are accessible via the website. This evaluation is done anonymously, i.e. without reference to personal information. Our Cookie Policy provides information about our use of cookies and analysis services on the Reka website. C. Storage of customer data For accounting reasons, Reka will generally keep the personal data collected from customers to process business transactions (booking of holidays, use of Reka Money, etc.) for 10 years after the last payment transaction. Other data will be retained for as long as is necessary to fulfil a contract and to protect our rights. We reserve the right to longer legal and operational data retention obligations/reasons. Personal data collected for marketing activities will usually be deleted as soon as the purpose of the activity has been met. D. Data security We protect your personal data by appropriate technical and organisational security measures and store it exclusively on secure servers. The website is protected against loss, destruction and manipulation as well as against access, modification or distribution by unauthorised persons by measures that are state of the art. Particularly sensitive data (e.g. access data for the customer portal profile) is encrypted during transmission via the Internet (SSL). However, Reka does not guarantee the security of your data. It is your responsibility to always make an up-to-date backup copy of any transmitted data and to store this independently of the website. It is also your responsibility to provide a secure password for your customer portal profile, to keep this safe and to change it at regular intervals (Reka Account GTC, customer portal and Reka-Card). E. Involvement of third parties We work together with appointed third parties in particular to provide our services (order data processing). These third parties are subject to contractual and legal confidentiality and data protection obligations. External processors of personal data include, in particular, service providers in the fields of bulk mailings, payment services, credit ratings, transport, customer feedback, IT, marketing and platforms for the dispatch of newsletters, as well as government agencies and authorities. F. Advertising block If you have booked Reka holiday offers or are receiving Reka Money, we will regularly provide you with suitable information and offers in electronic and/or analogue form based on the information about you that we have collected in connection with Section A. If you do not wish to receive this information or our offers, but still wish to make use of Reka services, you can place an advertising block on your electronic (email) and analogue (physical) address. With an advertising block in place, you will only receive information that we are obliged to send you (i.e. any changes to your General Terms and Conditions). G. Customer rights You have the right to receive information about your data, as well as to correct and delete it. Furthermore, you have the right to restrict the processing of your data. Section I, Letter C (retention of customer data) and other statutory exceptions are excluded from this. You have the right to object to the processing of your personal data. Any objection will only apply to the future and will not impact on data processing to date. If, because of your objection, Reka is no longer able to provide the services agreed with you, the objection shall be deemed a breach of contract by the customer, and Reka shall have the right to terminate the contract with you without notice. Any contractual payment obligations made by the customer shall remain in force. To exercise these rights, please contact Reka at the address given in Section I, Letter H (Contact). If Reka does not comply with the applicable data protection law, you have the right to file a complaint with the competent supervisory authority. H. Contact If you have any questions regarding this data protection declaration or data protection at Reka, please contact us at: Schweizer Reisekasse Datenschutz Neuengasse 15 CH-3001 Bern datenschutz@reka.ch I. Updates We will review our data protection declaration regularly and update it as needed. We will inform you about significant changes (i.e. via our website). Contact Newsletter + catalogue © Swiss Travel Fund (Reka) Cooperative Neuengasse 15 CH-3001 Bern DE FR EN IT GTC Disclaimer Impressum Privacy statement Our website uses cookies. This is how we offer you the best possible user experience. By continuing to use our website you confirm that you agree with our data protection guidelines. OK