Search Global · English Login Products Services Partners Blogs & Resources About us Careers Request a demo Products Engagement 360° client view Offer personalized experiences with 360-degree customer views Give your agents in-depth customer views across all voice and digital channels for enhanced customer experience. BENEFITS Aggregate data from every device, channel and business tool Clear customer journeys Enable your agents to easily identify where a customer is on their journey with a 360-degree customer view. Increased agent engagement Reduce stress on agents, and cut attrition, by giving them the tools to anticipate customer needs and provide better service more quickly. Memorable customer experience Equip your agents with tools that help them deliver tailor-made service and provide value to customers during each interaction. Predictable customer behavior Anticipate your customers’ next moves and simplify their journeys for faster resolutions. FEATURES Provide your agents with a dashboard that displays 360-degree views of past, present and future customer interactions Optimized dashboard Enable agents to access information about previous interactions, products or customers directly in their dashboard and make decisions based on 360-degree customer views. Efficient information filtering system Synchronize data across business tools and give agents the ability to easily filter through information, such as the context of an interaction or customer intent, history and profile. EXPERT VOICE To make your clients happy, make agent satisfaction a priority! Applying this symmetry of attention in your contact center is one of the best ways to improve both agent and customer satisfaction. Elisabeth De Longeaux Product Marketing Manager at Odigo Read more about providing a 360-degree customer view from our expert Elisabeth De Longeaux Product Marketing Manager at Odigo See all contributions See a 360-degree customer view in action Higher customer engagement Unified views of customer touchpoints Actionable insights Request a demo Products Omnichannel Automation Routing Artificial Intelligence Engagement Performance & Optimization Cloud Platform User Experience Services IT integration Services CX Consulting Customer Success Odigo Academy Professional Services Contact Center Support Partners Find a partner Become a partner Blog & Resources Blogs Events Webinars Success Stories Use Cases CX Glossary About us About Odigo Awards & Recognition Newsroom Clients Careers Contact Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world. Contact us Request a demo contact.us@odigo.com Paris, France Social media LinkedIn Twitter Instagram YouTube Login Global · English Site map Privacy Policy Cookies Terms of Use Legal All rights reserved 2021 Odigo