About Services Case Studies Blog Contact Us Program Management What is the Scorecard? One of the hidden problems with the security ecosystem is our industry’s inability to align industry, corporate, and security system services standards in a unified, scalable manner. Based on this deployment failure we suggest you use the following to evaluate your next generation managed services and integration partner: Star Relationship Model A Relationship Model It is not enough to dedicate a team. You need to map business, technology, program management, and services around your team. If organized correctly, all the resources needed to take you from assessment, through deployment, including backend office functions in billing and service will feel seamless and frictionless. Real-Time Customer Satisfaction Metrics Every installation and service call should be managed and measured at the field and executive level. The Star Executive Management Team considers this a key weekly metric to be reviewed. And a key metric for recruiting, training, managing, and measuring our people. Quarterly Business Review (QBR) The QBR is an executive review designed to leverage the lessons learned and the metrics that matter to create a continuous quality improvement (CQI) culture between the client and Star. Design, Build, Operate, Maintain, and Manage (DBOOM) Leveraging your vendor resources, technology, and focus lowers cost, keeps you current on ever-changing technology, lowers the risk, and improves the aggregation of data that fuels measurement of your time to value. Our ION247 Network Operations Center delivers remote managed services to augment your IT infrastructure, creating a force multiplier in your investment and your capabilities. And yes, we have a model that allows us to design, build, operate, manage, and maintain as much of your infrastructure as needed to get you to the next level. Intelligent Communications Video provides the eyes. Audio provides the ears. Real-time data and actionable response, the goal of any security program, is possible. Integration to Convergence to Digital Transformation We can manage your vendors to the outcomes that matter There are a few vendors that can integrate network-based solutions for your organization. And they should offer design-build, project management and technical resources within a process using technology. But few can help with the migration strategy and path to convergence of the CISO (IT and Cyber), CSO’s (physical) and Asset Protection functions, helping them converge their people, process, and technology to effect true digital transformation. Performance Assessment, Auditing and Reporting We can help you through our own resources and/or our Star Network, to get independent risk, technology, and program assessments. STAR Asset Security Connect with Us: 1411 Edgewater Dr. Suite 203 Orlando, FL 32804 | (877) 801-1616 Offices in: Alabama, Florida, Georgia, Oklahoma, North Carolina, South Carolina, Tennessee, Texas, Virginia, West Virginia Copyright © Star Asset Security 2021 | All Rights Reserved About Who We Are Contact Us