Call Recording & Reporting DOWNLOAD BROCHURE GET A QUOTE Introducing Advance Record – Call Recording Advance Record is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business. Advance Record works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques. Resolve Disputes Find calls quickly and email an extract to your client to confirm contract details. Demonstrate Compliance Show that FCA & PCI DSS call recording rules have been followed. Monitor Quality Review recordings to ensure that clients have been dealt with professionally. Improve Performance Work with staff to develop their telephone and telesales techniques. Single & Multi-Site Single and multi-site options in a single integrated solution. VoIP & SIP SIP trunks and IP extensions are also recorded to the same integrated solution. CRM/Database Integration Link valuable customer information to your recordings for search and playback. Agent/Call Evaluation Ensure you deliver the best levels of customer service. FCA Compliant We ensure that Advance Record meets all the recommended compliance needs. PCI DSS Compliant We support many options to allow you to mask certain credit card details. Copyright 2018 - Advanced Group Privacy Policy - Request Your Data Designed and Maintained by MeltedHouse Digital Ltd