Make an Enquiry COVID-19: The latest updates from Four Seasons Health Care - Click here Frequently Asked Questions (FAQs) Home About Us Frequently Asked Questions (FAQs) Frequently Asked Questions We understand that the decision to move home is a significant one. It can be an emotional and challenging time that prompts lots of questions. To help you, we thought we would share some of the frequently asked questions many of our families and residents ask when they first contact us. They cover a range of topics from what to expect when someone moves in to a care home, to fees and funding and the legal rights of a resident. We hope you find them useful. Can I still continue to pursue my favourite hobby or things that interest me? Can I still enjoy my favourite dish? Can I personalise my room? Can I get WiFi? Can I bring my pet with me? Can I change rooms after I have moved in? Can I smoke in my room? What are the visiting times? Do I need to insure my possessions before I move into the Home? Will I be assessed when I move into the Home? Do I need to pay a deposit? If I am a private payer do I need to provide proof of my savings? How much does it cost? What is included in the Weekly Fee? What is not included in the Weekly Fee? What is a resident contribution? How do I pay my Weekly Fee? Will my Weekly Fee change during my stay? What if I change my mind about living in the Home? Could I be asked to leave the Home? What if my circumstances change and my funding is affected? Can you advise me on my financial affairs? What is a Lasting Power of Attorney? If I am a private payer, do I need a Guarantor? What do you do with all the information you capture about me? If I’m not happy about something, how do I raise this with the Home? Your Guide to Fees and Funding Read more 1 2 About us About us Contact us Feedback Our Care Homes FAQs Jobs Investors Helpful Links Press and Media Resident Terms & Conditions Modern Slavery Statement Gender Pay Gap Report Privacy Policy Cookie Policy Accessibility Sitemap © Four Seasons Health Care 2021. All rights reserved. Accessibility Cookies allow us to enhance your experience We use cookies to better understand how people use our website. This allows us to enhance your experience by improving site navigation and content for example. To agree to the use of cookies, please click “Accept All Cookies”. Alternatively, you can manage all personal preferences by clicking "Cookie Settings". Accept All Cookies Cookies Settings