Industries Products Resources Customer Stories Support Login Agent Assist™ Knowledge Engine for Agents Put the answers at their fingertips. Schedule Demo Now When agents are engaging with customers, how many different places do they need to look to find answers? With Astute, it’s only one. With a knowledge base integrated directly within the agent desktop, your team can find accurate information on products, policies, and processes without leaving their case workflow. Effective knowledge management means better customer interactions and higher resolution accuracy. Give agents the instant answers they need to serve customers better. Here’s how: Embed answers within the case screen No more binders, no need to have 17 tabs open. Knowledge is directly searchable within the case workflow. Easily build and maintain content Versioning and history provide an audit trail to know what information was given to a customer at a specific point in time, as products and policies continue to evolve. Intelligent authoring Understand trends in the questions agents are asking (and what questions don’t currently have answers) to inform new content creation or ongoing agent training. Give guidance and recommended actions Add more depth and context to articles, providing next steps for agents or additional guidance for tricky cases. What makes Astute different? Machine learning to improve answers. Through natural language processing and topic clustering, Astute Knowledge shows you recommendations for additional knowledge base content to create. Non-technical authoring for business users. No need to contact IT every time you need a new article – the system is designed for the everyday user. Useful for more than just agents. Share knowledge with additional staff, like store associates, servers, dealers, flight attendants…you name it. Agent Assist™ Awards Customers seeing success with Agent Assist™ "Since implementing Agent Assist, 90% of B&G Foods’ consumers say their question was answered thoroughly, the agent was knowledgeable, and they are likely to buy B&G’s products again." Read Case Study Related Content Blog Post 5 Reasons Integrated Knowledge is Essential for Customer Care Read More » Webinar Modernizing CX: 6 Must-Haves for Your Agent Tools Read More » Blog Post How to Break Free from Call Center Scripts Read More » Learn more about Agent Assist™. Schedule Demo Now Company Customer Stories About Press Partners Leadership Careers Contact Products Astute Bot™ Astute Agent™ Agent Assist™ Agent SMS™ Agent Chat™ Interactive Web Forms™ Astute Social™ Astute VoC™ Astute Analytics™ Astute Spot™ Astute SOS™ Astute Verbatim™ Socialbakers Support Services & Support Customer Center Learning Center support@astutesolutions.com +1 (855) 508-6150 +1 (614) 508-6150 Status.io All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- 2021 Emplifi Inc. All Rights Reserved. Astute’s ICP filing number: 沪ICP备16038979号 MIIT Privacy Policy | Terms & Conditions Insights & trends delivered straight to your inbox. Sign Up Request a Demo +