CLEARCARE INFRASTRUCTURE MANAGED SERVICES AND SUPPORT Home / Services / IT Infrastructure Services / ClearCARE Infrastructure Managed Services and Support PREDICTABLE SUPPORT AT A LOWER COST WE GO WAY BEYOND STANDARD INFRASTRUCTURE MANAGED SERVICES Our ClearCARE® team is committed to providing clients with premier quality application and infrastructure managed services applying proactive and reactive support to ensure end users continually have access to the tools necessary to deliver their component of the business process. We offer a comprehensive portfolio of managed IT services that optimize your employee’s access to critical applications and technology environments. Are you a ClearCARE® client? ACCESS SERVICES PORTALS EMTEC NAMED TO MSP500 LIST This annual list recognizes North American solution providers with innovative approaches to delivering managed services. Emtec’s ClearCARE® services help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments. Read More SERVICE DESK PLATFORM MANAGED SERVICES Reduce your O&M costs through our flexible and reliable infrastructure managed services. We can serve as an extension of your current team, bridging the gap of missing skill sets or take ownership of your organization's support needs to achieve your target service levels. IT Service Management - Platform Managed Services ITIL Solutions - Process Design and Configuration Database Administrative Managed Services Development & Enhancement Services Monitoring & Infrastructure Services Service Desk Performance Analytics DESKSIDE AND/OR REMOTE END USER SUPPORT We offer a full suite of managed IT services capabilities for end user devices, local applications and end user network infrastructure. We take ownership of the end user technology availability allowing your IT organization to focus on activities that drive business value. Emtec Hybrid Remote Service Desk Virtual Service Depot Client located, Emtec IT service desk management Concierge Desk Side Support Global Desk Side Service Dispatch & Platform Delivery Intelligent Performance Analytics End User Technology Management Parts Management and Logistics Manufacturer Warranty Enhancement NAID Compliant Asset Disposal PLATFORM OPTIMIZATION Our team of seasoned and experienced service leaders design and manage the datacenter components of your end user infrastructure. We optimize the process of adopting new technologies, provide alternate end-user computing environments (virtual and cloud), and optimize the identity and access management capabilities with business operating requirements. Customer Specific Product Validation Testbed Active Directory Management Single Sign on and SAML 2 Federated Identity Services Virtual Desktop Infrastructure Management End User Experience Monitoring and Analysis Wireless and Mobile Access Control WHY EMTEC FOR INFRASTRUCTURE MANAGED SERVICES? VETERAN TECHNOLOGY AND BUSINESS LEADERS Our team consists of veteran IT infrastructure consultants averaging 10 or more years of implementation and post production support experience. FLEXIBILITY We offer extremely flexible support options from on-demand T&M, project based or fixed fee to full managed IT support via a mix of onsite, remote, nearshore and offshore resources. TRUE FUNCTIONAL AND TECHNICAL INTEGRATION Emtec’s service managers focus on creating a tailored operating environment where our managed IT services become a seamless integrated component of your IT service delivery operations. SAMPLE TECHNOLOGIES WE SUPPORT Microsoft ManageEngine BMC RESOURCES Banking Institution Increases Helpdesk First Call Resolution by 60% Managed IT Infrastructure Services Provides State-of-the-art IT Operations for Pet Care Innovator School District Invests in Helpdesk to Support Faculty and Students during Pandemic Brochure: Infrastructure Services for Digital Enablement, Optimization, and Transformation Achieve your service levels and elevate customer satisfaction. LET'S TALK! SERVICES Overview Advisory Emtec Digital Oracle Consulting Salesforce Consulting Infrastructure ERP Certainty RESOURCES Resource Library Insights Blog News Events MSRP Pricing Associate Login INDUSTRY Overview Manufacturing Healthcare Energy and Utilities Financial Services Education Canadian Government State and Local Government COMPANY About Us Leadership Partners Emtec Gives Back Careers Strategic Acquisitions Investor Relations Global Offices TECHNOLOGY Overview Oracle Microsoft Salesforce BMC CONTACT HEADQUARTERS 9454 Philips Highway Interstate South Commerce Center Suite 8 Jacksonville, FL 32256 Toll Free: 800-800-8805 Voice: 904-739-7676 Fax: 904-739-7330 GET INSIGHTS Get the latest technology trends and best practices to empower your enterprise Please Select Your Role* Administration Budgeting / Planning Call Center Distribution / Logistics Finance / Accounting Human Resource I.T. 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