ABOUT US NEWS PRESS LIBRARY CAREERS CONTACT Manufacturing Customer Service Centre Sony RefurbishedBusiness Incubation Centre Community HOME > CUSTOMER SERVICE CENTRE Customer Service Centre Sony Alpha Service and Repairs Audio Service and Repairs Professional product out of warranty repairs Sony Pro Health Check Service Sony Pro Support on Location Sony Service and Repairs Centre Based in Pencoed, Sony UK Technology Centre is one of only two Sony repair centres which are part of the Sony brand in Europe. Our team of professional Technicians and Engineers offer support to our customers across the UK and Europe. WHAT DO WE DO? Sony Professional Product Service and Repairs (for the Broadcast, Media Production, Entertainment, Security, Medical, Aerospace, Education, Automotive, Technology industries and more) Consumer Products Service and Repairs (including all Audio products, the Sony Alpha Camera range, and more) Health Check Service for our professional product customers Engineering and Technical support on location We offer second hand professional broadcast equipment which has been refurbished to our manufacturing standard WHY WORK WITH US? OUR OFFERING: BEYOND SERVICE AND REPAIRS If you are a business in need of a robust after sales care provider, then we are the right solutions partner for you. We pride ourselves on the quality and efficiency of our processes, and we are confident we can meet your business needs, whatever they may be. Just speak to our team and let us take care of it. MORE THAN JUST REPAIRS Grading: working to your specified criteria to deliver a full grading process for product re-sales, including parts harvesting and scrap Customer exchanges: door stop exchange option to improve the customer experience by minimising their downtime while waiting for the repair to be completed, or in the case of BER (Beyond Economic Repair) DOA Validation: we can assess each product on arrival against your criteria before processing it further Scrap and Waste disposal: at Sony we operate a "zero waste to landfill" policy, so we and arrange a safe, secure disposal of any product that is BER (Beyond Economic Repair) INVENTORY MANAGEMENT Buffer material holding Loan Stock management Complete Stock Control Warehousing at our highly secure facilities LOGISTICS SUPPORT ACROSS EUROPE 3-way Logistics: we can arrange for specialist packaging to be sent directly to your end customer and used to deliver the product to our centre, to minimise the likelihood of further damage during transit Daily collections: getting the product back to the customer as soon as possible Preferential rates: thanks to our existing network and business relationships with all of the major couriers as part of the Sony Group TECHNICAL CALL CENTRE Point of call to support your end customers with any aspect of the service procedures Answer customer queries Complaint handling Update customers on their repair progress (SMS/Email/Telephone) Raise estimates and take payment for out of warranty repairs Capture Voice of Customer (VOC) and customer product experience Customer Satisfaction Data collection, Management & Reporting Warranty Validation ... and more CAN WE HELP YOU? CONTACT US TODAY Sign up to our mailing list Want to hear the latest news from Sony UK TEC? Keep up to date with our monthly newsletter. SIGN UP SonyUKTEC SONYUKTEC We are looking for an enthusiastic back-end developer that will be responsible for driving the implementation of ou… https://t.co/Ct0CXx39VX SONYUKTEC All parts used to repair and restore Sony audio products are sustainably and ethically sourced and follow the origi… https://t.co/GibrertgGM © 2021 SONY EUROPE B.V. TERMS & CONDITIONSPRIVACY POLICYMODERN SLAVERY ACTCAREERSCONTACT Designed and Developed by Spindogs