For Homeowners• For Businesses Apply Now Login Contact Us I'm a Homeowner I'm a Partner Whether you're a current customer with account questions, or a new visitor looking to learn more about the mortgage loan process, please reach out to us and let us know how we can help. Use the short form below to make contact, or call us directly. (800) 686-2404. (Monday through Friday, 8:00AM ET to 8:00PM ET) Contact Name* Email* Phone Subject* Amortization Schedule Automatic Payment Complaint Credit Reporting Dispute Transaction Do Not Call / Opt Out E-Bill Escrow Forgot Password Insurance Insurance Claim Loan Documents Name Change New Loan/Refinance Notify Me Online Payment Past Due Payment Pay History Payment Inquiry Payoff Statement PMI Recast / Paydown Request Request for Return Call Statement Reprint Taxes Technical Assistance Third Party Authorization Update Personal Information Wire Transfer Year End Statement Other Description* Loan Number Submit Mailing addresses Monthly payment Home Point Financial Corporation P.O. Box 660936 Dallas, TX 75266 Escrow payment Home Point Financial Corporation P.O. Box 735028 Dallas, TX 75373 Overnight payment Home Point Financial Corporation Attn: Cashiering Department 11511 Luna Road Suite 200 Farmers Branch, TX 75234 Payoff payment Home Point Financial Corporation Attn: Payoff Processing 11511 Luna Road Suite 200 Farmers Branch, TX 75234 Forward insurance loss draft checks with insurance claim Home Point Financial Corporation Attn: Loss Drafts Department 1323 Celebration Blvd Florence, SC 29501 Tel: (800) 719-0170 Requests for information or notices of error must be sent to the following address: Home Point Financial Corporation Attn: Correspondence Dept 11511 Luna Road Suite 200 Farmers Branch, TX 75234 New York Customers: Home Point is registered as an Exempt Mortgage Loan Servicer with the NY Superintendent. You may file complaints and obtain further information about Home Point by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1 (800) 342-3736 or by visiting the Department’s website at www.dfs.ny.gov. If you are experiencing a hardship, housing counseling services within your geographic area can be obtained by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1 (800) 342-3736, on the Department of Financial Services website at www.dfs.ny.gov or the Division of Homes and Community Renewal’s website at www.hcr.ny.gov. Language access services are available upon request when contacting us at 1 (800) 686-2404. Translation of written communication into a language other than English is not available. A translation and description of commonly used collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca. 2211 Old Earhart Road, Suite 250 Ann Arbor, MI 48105 Toll Free: (800) 686-2404 wecare@homepointfinancial.com NMLS# 7706 nmlsconsumeraccess.org Trouble paying your mortgage? Impacted by a natural disaster? Why Homepoint Products & Services Learning Center Help Center Forms & Documents Loan Number Lookup About Us Careers Press Contact Us Investor Relations State Licenses Privacy Policy Terms of Service Disclaimer CCPA Privacy Notice Apply Now Home Point Financial Corporation d/b/a Homepoint. NMLS No.7706 (For licensing information, go to: www.nmlsconsumeraccess.org). Home Point Financial Corporation does not conduct business under the name, “Homepoint” in KY, LA, MD, NY, or WY. In these states, the company conducts business under the full legal name, Home Point Financial Corporation. 2211 Old Earhart Road, Suite 250, Ann Arbor, MI 48105. Toll-Free Tel: (888) 616-6866. For Licensing and Disclaimers visit www.homepointfinancial.com/about-us/licenses. This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site.