Buying / Selling Property?Pay My BillMy Account CUSTOMER SERVICE ABOUT US MY WATER PUBLIC INFORMATION About Us About Us Annual Report Awards & Recognition Infrastructure News Public Information Meeting Imagine a Day Without Water Payment & Bid Drop Boxes Now Accepting PayPal Solar Project Underway #1 in Customer Satisfaction New Rates Effective 2021 COVID-19 Information Approved Fill Sites Wanted Organization & Leadership Board Of Directors Board Of Directors – Committees Departments and Functions Management Team Organizational Chart Service Areas Where We Are Quick Tip A water molecule stays in the ocean for 98 years, in ice for 20 months, in lakes and rivers for 2 weeks, and in the atmosphere for less than 7 days. LEARN MORE Mission Statement The Monroe County Water Authority is a not-for-profit public benefit corporation that reliably provides quality, affordable water that fosters economic vitality and enhanced quality of life for Monroe County and area communities who request service. Contact Us MCWA is here for you! We are always standing by to provide you with whatever we can, whenever you need it; 24 Hours a day, 7 days a week, 365 days a year. 585-442-2000 Hours: Monday-Friday 8:30AM - 4:30PM information@mcwa.com SEND US AN EMAIL After-Hours Emergencies: 585-442-2009 Quick Links FAQ Who We Are Water Quality Education Be Social With Us: Customer Service Billing & Payment Critical Customers Customer Care FAQ Emergency Notifications Emergency Preparedness Your Account My Water Conservation Education My Water FAQ Treatment Process Water Quality Water Supply About Us Annual Report Awards & Recognition Mission Statement News Where We Are Who We Are Public Information Employment Freedom Of Information Law Governance Procurement Projects Meetings © Monroe County Water Authority 2021