Privacy Policy SettleGo Solutions Limited (”We”) are committed to protecting and respecting your privacy. This policy (together with our website terms of use (Website Terms) and our terms of use for our FX and Payment Service (FX and Payment Terms) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://www.SettleGo.com you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is SettleGo Solutions Limited of 9th Floor, The Shard, London Bridge Street, London, United Kingdom, SE1 9SG. INFORMATION WE COLLECT FROM YOU We will collect and process the following data about you: Information you give us. This is information about you that you give us by filling in forms on our site www.SettleGo.com (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our FX and Payment service under the FX and Payment Terms, pay money into and pay money out of your account with SettleGo Solutions, exchange money in one currency to money in another currency, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, nationality, date of birth, e-mail address and phone number, financial, credit and debit card information, details of your bank account, relevant expiration dates, identification document numbers, copies of identification documents (for example passport, driving licence and utility bill), personal description and photograph, and company documents (for example Company Change of Name, Company Association of Articles, Commercial Register Extract, Memorandum of Association, Company Annual Return, Company Formation Structure, Company Acknowledgement, Notarised Legal Documents, Business Bank Statement, Webshield Extract, PEP/Sanction Screening Extracts/Documents). Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, device information and any phone number used to call our customer service number; transaction information including date, time, amount, devices associated with the transaction, IP address of sender and receiver, sender’s and receiver’s name and registration information, messages sent or received with the payment, device information used to facilitate the payment and the payment instrument used. Information we receive from other sources. This includes information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, customer service providers, developers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information. We will also receive information about you from third parties we use to verify your identity and your credit worthiness. COOKIES Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. USES MADE OF THE INFORMATION We use information held about you in the following ways: Information you give to us. We will use this information: to carry out our obligations arising from any contracts entered into between you and us for example a contract entered into under the FX and Payment Terms and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail, SMS or via your SettleGo Dashboard) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data); to verify your identity to protect against fraud, comply with anti-money laundering laws and to confirm your eligibility to use our products and services; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer. Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them; to verify your identity, protect against fraud, comply with anti-money laundering laws and to confirm your eligibility to use our products and services; to comply with our regulatory obligations. Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). DISCLOSURE OF YOUR INFORMATION You agree that we have the right to share your personal information with: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006; selected third parties including: business partners (including banking partners and banking intermediaries), suppliers and sub-contractors for the performance of any contract we enter into with them or you; advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience; analytics and search engine providers that assist us in the improvement and optimisation of our site; third parties to verify your identity, protect against fraud, comply with anti-money laundering laws and to confirm your eligibility to use our products and services; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We will also disclose your personal information to third parties: in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets; if SettleGo Solutions Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; if we are under a duty to disclose or share your personal data to Governmental departments, regulatory bodies, the police/law enforcement agencies or to a court of law. This would only be done for lawful purposes or, for example to assist in the prevention of a crime; in order to enforce or apply the Website Terms and/or or the FX and Payment Terms and other agreements; or to protect the rights, property, or safety of SettleGo Solutions Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. WHERE WE STORE YOUR PERSONAL DATA Some of the data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, customer services, compliance by SettleGo Solutions with its anti-money laundering obligations (including know-your-customer checks, transaction monitoring and anti-fraud work), the development of our services, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. SettleGo Solutions Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. YOUR RIGHTS You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Data Protection Officer, SettleGo Solutions Limited, 25th Floor, The Shard, London Bridge Street, London, United Kingdom or legal@settlego.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. ACCESS TO INFORMATION The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. CHANGES TO OUR PRIVACY POLICY Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. CONTACT Questions, comments and requests regarding this privacy policy are welcomed. Please contact us via our form at www.settlego.com/contact-us or contact customer support via chat on www.settlego.com. Acceptable Use Policy Cookies Policy Privacy Policy Terms & Conditions What is a TPP? © 2020 SettleGo Solutions Limited. All rights reserved. SettleGo Solutions Limited (trading as OpenPayd) is a company incorporated in England (company number 09570221) with registered address at The Bower, 207-211 Old Street, London, England, EC1V 9NR.. SettleGo is authorised by the Financial Conduct Authority in the United Kingdom under the Electronic Money Regulations 2011 (FRN: 900483) for the issuance of electronic money. SettleGo Cookie Information We use website cookies to improve your onsite experience and to ensure our marketing is relevant. By continuing to use the site you’re agreeing to our use of cookies. For more information please see our cookies policy. View Cookies PolicyAccept & Close