Renew my Railcard Manage my Railcard Railcard.co.uk Are You Eligible Using your Railcard Offers & Competitions Blog Help Frequently Asked Questions? All Buying Online COVID Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain Most frequently asked questions Can I use my Railcard on Eurostar services? How do I submit evidence of eligibility if I am applying online? Can I use my Railcard for tickets for travel on the London Underground? How do I apply for a Disabled Persons Railcard online? I can’t find my download code How do I renew my Disabled Persons Railcard online? Can visitors to Britain buy a Disabled Persons Railcard online? Can I use the Disabled Persons Railcard to get discounts on Season tickets and period Travelcards? Disabled Persons Railcard Terms and Conditions Can I travel on discounted tickets if my Railcard expires before I complete my journey? Will I have to pay the full fare if I forget to bring my Railcard when I travel? Will I receive the Railcard discount on any chargeable items I take on the train with me? Can I use the Railcard in Northern Ireland or the Republic of Ireland? Can I reserve a seat or seats if booking a ticket or tickets in advance? What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare? Can I claim a refund if I do not use my Railcard? What do I do if my Railcard is stolen? What do I do if my Railcard is lost or damaged? How do I add a digital Railcard to my phone? My download code won’t work How can I buy a digital Railcard? What happens if I lose my device? How quickly will I get my new digital Railcard? How can I remove my Railcard from an existing device? I have a plastic Railcard, can I swap it for a digital one? Why can’t I add my Railcard to another device? What is a digital Railcard? What happens if I have no battery life or can’t show my Railcard? How can I change my address details if I am an online Railcard customer? Can I buy a Railcard at a rail station? How long do I have to wait for my Railcard to arrive? My Railcard has not arrived in the post. What can I do? How do I make a complaint? What methods of payment are accepted? I have a promotion code to use toward the cost of my Railcard - it is not working. What can I do? Can I buy a Disabled Persons Railcard for another person? Are there any offers I can benefit from as a Railcard holder? Can I claim back for any travel made while the application is being processed? How long does a Disabled Persons Railcard application normally take to process? I am an Annual Gold Card holder and would like to buy a Disabled Persons Railcard for myself or someone else for £10. What is the process? Can I renew to a digital Railcard? How far in advance can I renew my Railcard? Am I responsible for ensuring that I renew my Railcard? I applied for or renewed my Railcard by post and it hasn't arrived. What do I do? I don't have an email address. Can I apply online? I applied for or renewed my Railcard online and it hasn't arrived. What do I do? I'm a child and I have a disability. Am I eligible for a Disabled Persons Railcard? Which train companies give Railcard discounts? What is a download code? Can I get a refund or extension if I have been unable to use my Railcard during lockdown? What happens if I don’t have reception or I am offline? How do I unblock my Railcard? Why has my Railcard been blocked? I receive Personal Independence Payments. Am I eligible for a Disabled Persons Railcard? Why would the taxpayers have to pay for a Railcard refund or extension? I have a local authority concessionary bus pass - does this make me eligible for a Disabled Persons Railcard? I have a Blue Badge parking permit - does this make me eligible for a Disabled Persons Railcard? I don't live in Great Britain or receive UK disability benefits - can I apply for a Disabled Persons Railcard? Is my phone compatible for a digital Railcard? Why can’t the train companies pay for the extension? I have lost money because I have been unable to use my Railcard. How do I get this back? Can I still buy a Railcard? I wear a burka or a niqab – will I have to show my face in the photograph? I currently receive Disability Living Allowance but need to apply for Personal Independence Payments. Can I still get a Disabled Persons Railcard? How do I find out if my epilepsy medication will make me eligible for a Disabled Persons Railcard? Where can people get the information here in a different format such as Large Print, Easy Read or Audio? How can I get registered as having a visual impairment? Does buying a ticket with my Railcard make the train company aware that I will need assistance? Can I have a plastic and digital version of my Railcard? When I upload my proof of eligibility nothing appears to happen? Can I buy tickets at a discounted rate before my Railcard arrives? I am getting the message "Internal Server Error" during the application process. What can I do? Can't find an answer? If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us Train Companies If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies NEWS & OFFERS News Offers HELP FAQs Lost/Stolen Railcard Application Forms Contact Us Railcard terms and conditions Website Terms & Conditions Privacy Policy Cookie Policy FOLLOW US Disabled Persons Railcard not for you? 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