CUSTOMERS WATER WASTEWATER DEVELOPMENT PROGRAM CAPITAL PROGRAM ABOUT US BIDS FOIA REQUESTS The South Carolina Freedom of Information Act was signed into law in 1976 and grants all citizens of South Carolina the right to attend government meetings and to examine and copy certain public records. Mount Pleasant Waterworks embraces the tenets set forth in the FOIA and is committed to following both the letter and spirit of this law. MAKING A REQUEST All requests for records, other than those that are routinely made available for public inspection during business hours, should be made in writing in one of the following ways: Online: Public Record Request Form Mail or Hand Deliver: FOIA Request Mount Pleasant Waterworks P.O. Box 330 Mount Pleasant, SC 29465 Email: customerservice@mpwonline.com Responding to FOIA requests As May 19, 2017, the timeframe to respond to a FOIA request changed. The 15-day response time has been reduced to 10 days if the documents requested are two years old or less, and the documents have to be produced no later than 30 calendar days after the response date. If the documents requested are more than two years old, the response time is 20 days, and the documents must be produced no later than 35 calendar days from the response date. Fees Under the FOIA, public bodies may establish and collect fees not to exceed the actual cost of searching for or making copies of records. Mount Pleasant Waterworks’ fees are levied in order to recover the direct costs of search, review, duplication and administrative overhead costs. For detailed fee information, please call 843.884.9626. Exempt Records Although most Mount Pleasant Waterworks documents, records, and publications are accessible through the FOIA, there are certain records that are not open to the general public. These are referred to as exempt records. Section 30-2-10 of the SC Family Privacy Protection Act, and 30-4-40(a) of the SC FOIA provide information regarding the types of records that are routinely exempt from disclosure. Examples would include records that contain personal and identifying information regarding our customers, security plans, and associate personnel and medical information. Questions? Call 884.9626 or email customerservice@mpwonline.com WATERSMART ONLINE ACCOUNT LOGIN MAKE ONE TIME PAYMENT STAY CONNECTED WITH US QUICK LINKS • EMPLOYMENT • WATER QUALITY REPORTS • NEWS HOW TO FIND US MOUNT PLEASANT WATERWORKS Address: 1619 Rifle Range Road Mount Pleasant, SC 29464 Phone: (843) 884-9626 Email: Contact Us WEEKLY OFFICE HOURS Monday thru Friday 9:00 AM - 5:00 PM Saturday CLOSED Sunday CLOSED © 2021 MOUNT PLEASANT WATERWORKS. ALL RIGHTS RESERVED. WEB DESIGN BY INTERCOASTAL NET DESIGNS