Refer a friend - Earn £100 01635 576070 CLIENT LOGIN Menu PLANS & PRICING About us Our story Verbatim came to life 20 years ago, when founder Graham Hill’s frustrations as a business owner crossed paths with a long-held passion of his: customer service. 1997 Verbatim born The Beginning Outstanding customer service, that is. At the time I was making a living publishing a number of local business directories. The majority of my time was spent on the phones, selling advertising space. Light switch moment There was one contact, let’s call him Bob, who was always too busy to pick up his phone. It took a near age to get a message over to him. Until one day that is, when my call got picked up on the first ring. Not by Bob, though, but a very helpful lady who got to the bottom of my enquiry in minutes. I presumed Bob had employed an extra pair of hands, but as it turned out, he’d actually outsourced all his calls to an external company. Immediately I knew this was a line of business I had to pursue. All my life I’d pondered how much better a company could perform if only they provided consistent, excellent customer service. Here was my chance make a real difference in an area I truly cared about. Verbatim was born. Of course, this was back in 1997 when call answering wasn’t the mass market affair it is today. We had to build our technology from scratch And we still use bespoke call answering software to this day (though it’s changed a great deal in 20 years). This is a far cry from the unaccommodating “off the shelf” software used by so many other call answering firms and lets us tailor how we handle calls to our clients’ every need. To this day, we live and work by the same values the company was built on many years ago: Personal – our close-knit team of thirteen PAs is small enough to really get to know you, your business and each of your regular callers Positive –we’re nothing if not cheerful when answering your calls, but never over the top or overfamiliar Adaptable – our experienced PAs are used to changing tack and using their initiative to get on the same page as your caller, fast Caring – we answer every one of your calls with the same “above and beyond” attitude as we’d answer our own Dependable – you can rely on us whenever you’d need us, even at night Courteous – good manners drive every conversation, to uphold your reputation and ensure the best chance of securing new business opportunities for you Take a moment to get to know the whole team and discover who could be answering your calls: Welcome to the family We’re a close-knit team, small enough to really become part of your business and with the experience and professionalism to match the biggest of names. GET TO KNOW WHO COULD BE ANSWERING YOUR CALLS On a final – but incredibly important note A nod towards our extensive work in the community and how we involve you in our mission to support a range of charitable causes… Graham Hill | Founder, Verbatim LEARN MORE ABOUT OUR GIVING ACTIVITIES 30 days to make up your mind with the best guarantee in the market A 30 day, 100% money back guarantee giving you a risk free taster period START 30 DAY TRIAL or call 01635 576070 or chat live with Olivia from the bottom right of your screen right now Services Call Answering Virtual Receptionist Virtual Switchboard 24/7 Call Answering Virtual Phone Numbers Lead Qualification Business Continuity Company About Us The Team Testimonials Giving Blog FAQs Contact Us Policies Privacy policy – your data Terms and conditions Verbatim client T&Cs Cookies policy Get in touch Call us on 01635 576070 GET IN TOUCH Refer a friend - Earn £100 © Copyright Verbatim 2021 Live Chat