Product registration Find an installer Where to buy Brochures Contact Us Homeowner Professional Products Help & Advice Project Inspiration How to care for your VELUX roof window Buy VELUX maintenance products online Buy online Air filter Cleaning the pane Cleaning the flashing Snow and ice Condensation Electrical windows Cleaning the air filter The air filter can be removed and washed with ordinary household cleaners. Fully rotate and secure the window in cleaning position, then remove the filter from the filter rail. New filters are available from VELUX and be bought in the VELUX e-shop as part of our maintenance kits (ZZZ 220). Buy online Cleaning the pane To clean the outer pane, rotate the sash 180 degrees. The sash must be secured in position by sliding the barrel bolt into the bushing at the bottom of the side frame. This safety feature leaves both hands free for cleaning. Clean the pane with a soft, clean, lint-free cloth/chamois leather/nonabrasive sponge or a clean, non-metal window squeegee. Clean water will normally be sufficient for cleaning the pane. Ordinary, non-abrasive household cleaners can also be used. Soft water is best for cleaning panes. Therefore, in hard-water areas add a small amount of detergent to soften the water or wipe off all excess water after cleaning. Avoid contact from silicone with the pane Do not use any cleaning products containing abrasive particles Do not use chemical products for cleaning the pane Avoid contact with the pane from all sharp or abrasive objects including jewellery Never attempt to clean off dirt on the pane without first applying water If any works are taking place in the vicinity of the pane, protect the pane with a clean plastic sheet to prevent any splashes or staining from aggressive and abrasive compounds Cleaning the flashing Leaves and other debris should be re moved from the flashing around the window once per year to allow rain water to flow freely. Snow and ice In areas with prolonged cold periods with heavy snowfall, considerable amounts of snow and ice may accumulate on the roof and a VELUX roof window could become covered with snow and ice for long periods. When the temperature rises, the window will often be one of the first places where the snow and ice starts melting. It is important to make sure that water can always drain off from the roof and surrounding gutters. Condensation When condensation forms on the glazing of your windows, you should take it as a warning sign that you should ventilate more often. Regular ventilation is the most efficient way of preventing condensation water from forming on your window glazing. Limit the amount of humidity: If possible, do not dry your laundry inside the house. Close the doors of kitchens and bathrooms. Ventilate regularly for five minutes at least three or four times a day If possible, maintain a constant room temperature of at least 20°C. Find out more Electrical roof windows We recommend that the gas springs are replaced within 10 years after installation of the window as their performance is likely to decline slightly over the years. We recommend that the motors are replaced within 10 years after installation of the window to prevent malfunction. Homeowner Professionals The VELUX Group Products Price calculator Roof windows Modular Skylight systems Flat roof windows Sun tunnels Blinds and Shutters Accessories Vario by VELUX CE/UKCA marking Customer Care Contact Us Where to buy Buy direct online Find an installer Brochures VELUX Guarantee Product Pane Warning Product registration Service and maintenance About VELUX COVID-19 response News VELUX careers Our Company Legal notice Privacy Policy Cookie-policy V-GB Tax strategy VUK Tax strategy Modern slavery act Gender Pay Gap Report 2017 Gender Pay Gap Report 2018 Contact VELUX Company Ltd Woodside Way Glenrothes Fife Scotland KY7 4ND Tel: 01592 778225 Email: sales@velux.co.uk Find us here: