WHAT WE DO ON TOUR FAN SUPPORT STORE CONTACT WONDERFUL UNION TICKETING AND VIP EVENTS POLICY 2021 The following policy applies to any Wonderful Union purchase placed on a Wonderful Union site or a third party site. This policy is subject to our Terms of Use, which is incorporated by this reference. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue, promoter, or our event staff. We and our designees (e.g., venue, artist) reserve the right to refuse service to anyone for any reason. If your past or present behavior at an event is deemed inappropriate by our staff or on-site team, we reserve the right to cancel your order at any time, with or without a refund and we reserve the right to remove your ability to place future orders for our services. TICKETING AND VIP EVENT PURCHASES ALL SALES ARE FINAL All Wonderful Union ticketing or VIP sales placed on a Wonderful Union site or a third party site are final. Venues do not allow us to upgrade, refund, transfer, or exchange any order once it has been confirmed, so please be sure you have selected the proper event and/or seat locations prior to completing your order. Once concert tickets are issued, they are like cash and will not be replaced or refunded if lost or stolen. Vip packages (this includes upgrades or experiences) are sold subject to our absolute right to alter or vary the contents without any obligation to make a refund. However, if the package, or any part of the package, is materially altered from the pre-planned package, we may make reasonable efforts to provide a suitable alternative and, where that is not possible, we will issue you a refund to the credit card, debit card, or other accepted method of payment that you used to purchase that package. NAME CHANGES ARE NOT ALLOWED Once an order has been placed, name changes are not allowed. ORDER CONFIRMATIONS If you do not receive a confirmation of your order via email after submitting payment information or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed successfully. For VIP's ordered through a 3rd party but fulfilled through Wonderful Union, we will receive your order information shortly before your show date. We are not responsible for outdated information in your account at the time of purchase and cannot update your information on the 3rd party site where you placed your order. Your order information is sent to us as it was received by the point of purchase. We will contact you via email and/or phone regarding your VIP check-in time, photos, or any update to your order. Your address will be used to fulfill any merchandise that was included with your order. Merchandise is generally shipped within 3-6 weeks after your concerts. We will not ship anything to you that is needed to attend the VIP event. PRODUCT DELIVERY Concert tickets that are designated as mail for the method of delivery should be received no later than five (5) business days prior to the event. If you have not received your concert tickets five (5) business days prior to the event, please contact us. From time to time, users will input incorrect billing or credit card information during a transaction. This incorrect information can delay or make impossible processing and delivery of concert tickets. In the event that we become aware of the fact that you provided incorrect information, we may attempt to contact you by email to resolve this discrepancy. To attend a VIP event, the attendee must check in with a coordinator on the day of the show in order to gain entry. You will need to provide photo identification of the person added to the will-call list at the time the order was placed. VIP check-in times are generally confirmed within (2) days of the show. Times vary from early in the day to after the show at the discretion of the tour. 48-24 hours before the scheduled check-in/pick-up time, VIP check-in/pick-up information is emailed to the email address used to place the order. We are not responsible for emails that are not received for any reason. You are responsible for knowing when to check-in for your event. VIPs are not refundable if you are unavailable at check-in time and/or miss the event for any reason. Concert tickets held at will call are usually available one (1) hour prior to doors opening for the event. We recommend contacting the box office for the exact hours of operation. You will need to present photo identification of the person added to the will-call list at the time the order was placed. Except to the extent prohibited by applicable law, we reserve the right to change concert ticket delivery options. You are responsible for checking in at the time indicated in your VIP email. If you are late or you miss VIP check-in/pick-up, we can’t guarantee that you will be able to participate in any part of the VIP event or get the physical goods that came with your package. VIPs that include a photo with the artist may be displayed online or used for promotional use at our sole discretion. Please be aware that your photo may be made public. Photos are generally posted within a week of the event. It is your responsibility to download your photo while it is available on the site. Photos may be taken down without notice and may not be available to us after the tour has concluded. Except to the extent prohibited by applicable law, we reserve the right to change product delivery options without notice. On occasion, technical and other problems may delay or prevent delivery of a particular product. Your sole and exclusive remedy with respect to any product that is not delivered within a reasonable period will be either replacement of such product or a refund of the purchase price paid for such product, as determined by us in our sole discretion. In the event that a shipment is returned or undeliverable because you have provided an incorrect or undeliverable address, or you request that the shipment be sent to an address that is different from the address you provided when you placed your order after the shipment has been sent, and you wish to have us resend the shipment, you will be responsible for all additional shipping charges that we may incur if we choose to resend the shipment. If you need special accommodations (e.g., mobility disability), no later than fourteen (14) days prior to the date of the VIP Package Event you agree that it is your responsibility to notify Wonderful Union in writing for the reason for such accommodation request. You acknowledge that Wonderful Union neither owns nor controls the venue where the VIP Package Event is being held, but that Wonderful Union will make good faith efforts to try to accommodate all legitimate and necessary requests. You acknowledge that Wonderful Union seeks to work solely with those venues that are compliant with the Americans with Disabilities Act, but that Wonderful Union cannot guarantee that such venues are always acting in strict accordance with the ADA. EVENT CANCELLATIONS AND POSTPONEMENTS The venue or the event’s promoter determines policies relating to the cancellation of an event. These policies can vary, but generally, such policies provide for a refund of the ticket price. If an event is canceled, we will attempt to contact you via email and advise you on the venue or promoter’s policy for obtaining a refund to that event. When we issue a refund to you, we will refund the price that you paid for your concert ticket and/or VIP. Service fees, processing fees and any other fees, such as delivery fees, are not refundable. Due to exchange rates, you may receive a different dollar amount than the price you paid if your tickets are canceled and refunded. If you no longer have access to your original method of payment, we will work with you to refund you by check, Paypal, or wire, depending on your location. No refunds will be made in cash. Policies regarding postponed/moved events vary by venue. If an event is postponed, you should contact the venue directly to obtain information about postponed/moved dates of the event and if there is an applicable refund policy. If you have trouble finding contact information for a venue, feel free to contact us for the information. TICKET FEES Service fees may be added to concert tickets or VIP offerings. These fees may be built into the price displayed prior to adding the concert tickets or VIP offerings to your cart or they may be added to the price upon checkout. PRICING AND OTHER ERRORS If the amount you pay for a concert ticket or VIP is obviously incorrect, regardless of whether it is an error in a price posted on this website or otherwise communicated to you, or you are able to order a concert ticket or VIP before it’s scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred. TICKET RESALE You understand that the resale of concert tickets or VIPs may be subject to state and local laws and regulations. Any violation of such laws may result in your prosecution by such agencies. Wonderful Union assumes no liability arising from your resale or attempted resale of concert tickets or VIPs purchased through us. If you are found to be reselling, trading or brokering concert tickets or VIPs that you purchased through this site, we may, at our sole discretion, cancel your order and/or all other pending orders in your name. This cancellation will result in a refund of the face value ticket price. Related and/or future purchases may be subject to further review. TICKETING AND VIP EVENT PRESALES AND ON SALES Please note that when purchasing something on a Wonderful Union site or a third party site, we are not responsible for any mechanical, technical or human error during the checkout process. TICKET AND VIP AVAILABILITY Ticket and VIP availability is subject to change. They are available on a first-come, first-serve basis and are not guaranteed. We reserve the right not to create new VIPs if our inventory sells out. For concert tickets, we are acting as a sales agent for venues and promoters. We do not control the number of concert tickets or the location of seats that are made available for purchase. Sometimes promoters and venues release additional concert tickets or VIPs for an event after it has gone on sale. Tickets may be “locked” (not available) for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please check back again. Once your purchase has been completed however, we are not able to exchange or refund your order even if additional tickets become available at a later date. ON SALE DATES AND TIMES From time to time, Wonderful Union may advertise upcoming events and the date on which tickets are expected to become available for purchase. These “on sale” dates are tentative and subject to change without notice at any time by the affiliate or artist arranging ticketing for the event. Furthermore, in events where we are providing pre sale codes, we are not responsible for the functionality of sites on which those codes are to be used. TICKET LIMITS In an effort to give all interested customers an opportunity to purchase tickets to an event, venues and promoters often set limits on the number of tickets one customer or household is allowed to purchase. You will be advised of any limits on tickets by a posting on the “buy” page for the event, or by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on our web site are totaled to ensure that any venue or promoter imposed limitations are not exceeded. When customers exceed these limits, their orders may not be fulfilled. On Location Live aims to bring your fans closer to you, and build a lasting memory in the process. CONTACT US LOS ANGELES NASHVILLE SACRAMENTO TORONTO TOKYO TERMS OF USE PRIVACY POLICY ADCHOICES TICKETING POLICY RETURN POLICY PRESS RELEASES CAREERS TRAVEL STORE All content copyright © 2021 On Location Live, LLC. On Location Live®, On Location Live® logo are registered trademarks of On Location Experiences LLC. All Rights Reserved.