COVID 19 Sched an Appt Heating & Cooling Plumbing Electrical Gas Safety Review Us! MORE >> Read Reviews We feedback! If you have received a service from us leave a review here ! We are highly committed to 100% customer satisfaction and we are proud of the work that we do for our clients! Please take a moment to view or read what over 500 of our valued customers have to say about their experience working with Kellam Mechanical: 11/19/21 J. Foshci Virginia Beach Jamie and Shawn were at my home yesterday for a duct cleaning. They were the nicest and hardest working technicians that have ever been to my home. I absolutely loved them and asked that they come out to do all of my future jobs. 11/18/21 A. Garner Virginia Beach I am so ecstatic about the electricians and all of their help today! I am thankful they were able to provide service for me. 11/17/21 E. Chreene Viriginia Beach Richard always does an A+ service. He’s quick, efficient and very thorough. I will recommend Kellam and Richard for your heating and cooling needs. I have 3 mini splits and love them. 11/16/21 J. Simmons Virginia Beach I had an absolutely amazing experience with service technician Gerald Kearney. He came out on a Saturday to figure out why my upstairs furnace wasn’t staying on. Gerald quickly diagnosed the problem: a faulty gas valve. Unfortunately the part was unavailable late on a Saturday, so my wife and I bundled up! On Monday, Gerald went to work and found a valve in Chesapeake and a burner plate in Newport News. He coordinated delivery of those items and scheduled the install with us for Tuesday. I cannot say enough about how terrific Gerald was in his communication and follow-up with us. He called and texted, keeping us updated throughout the process. After he installed and tested the new valve, Gerald insisted on checking the downstairs furnace, just to be sure it was also working properly. (It was.) Gerald was friendly and courteous and did a great job of explaining the technical side of the problem to me in language I could understand. For future repairs and service, I will absolutely request Gerald. He is awesome!! 11/16/21 O. Jones Virginia Beach Called them late yesterday evening, spoke with rep…she stated someone will contact me in the morning and received an early call from dispatcher, explained what the heating system was doing or in this case not doing, and they had a mechanical expert arrive 20-30 minutes later, the expert gave me a courtesy call within 10 minutes of his arrival. The expert (Smitty) arrived within the time frame stated above, he was professional, knowledgeable with 32+ years of experience… respectful, gave me insight every step of the way. He assessed the problem, repaired/replaced, and all was completed in an hour+. Very comfortable experience with all those I came in contact with… they were very patient with me through out the process, and reasonably priced. Good to know that I have a go-to-contact for many areas of expertise in the fields of: HVAC, electric, plumbing…an entire hosts of services! Again thanks to the entire team, especially the expert who serviced, repaired/replaced part(s) 11/12/21 S. Johnson Virginia Beach Just wanted to say a big THANK YOU to Richard B. (technician). He was very friendly and efficient at his job. He didn’t mind answering my questions and was very informative. I will definitely be staying with Kellam for all my future needs!” I appreciate everything your company does for the community. 11/11/21 J. Hensleigh Virginia Beach We have used Kellam Mechanical for multiple services over several years . Mr. Barnes was helpful answering questions about heating equipment, and he also made sure everything was working properly. 11/11/21 D. Stutlz Chesapeake Richard is a gem and we left our previous HVAC company of over 20 years because of Richard’s professionalism. 11/11/21 E. Castillo Virginia Beach The water heater replacement went great. 11/10/21 D. Murphy Virginia Beach I am over the top happy about Morgan’s service. 11/10/21 R. Anderson Virginia Beach Richard was very personable and knowledgeable. He got my heating system working quickly, and tested it several times to assure that it would stay working. 11/10/21 J. Hossack Norfolk We are so Happy to have Morgan come when we need anything done to our system. He is the best…knowledgeable , on time, ready to work, great work ethic. Cleans up after himself. When Morgan shows up i know the work will be done correctly. THANKS Morgan. 11/9/21 P. Sykes Virginia Beach Joe and I would like to thank you for all that you did to help us out with our plumbing problem on Tuesday, November 9, 2021. You did a great job, treated our house with such respect and were most professional. We also wanted to thank you for working us into your busy schedule. Kellam Mechanical is so lucky to have you on their team and we will definitely call you again if needed. Here’s wishing your all the best! 11/8/21 H. Ferrell Virginia Beach I am so leery of contractors, especially those that are on tv, but decided I better go with someone reputable and chose Kellam. Terrence is wonderful and I am now a customer for life. 11/8/21 B. Clemons Virginia Beach Morgan was Professional , on time & quick with fixing my HVAC issue!! I also got a same day appointment, which was very convenient for my busy schedule !! 11/5/21 L. Pham Virginia Beach We have started using Kellam for our generator maintenance and Wade has been our service person. I am writing today to let you know that the single reason we have referred some people to Kellam is because of Wade. He is professional, honest and does great work. As I’m sure you already know, he is an asset to your company. 11/4/21 D. Hill Norfolk Good morning Sarah, John just left and I wanted to personally tell you how easy/ nice this experience was. We needed a new microwave installed and wanted it done correctly, so I called Kellam. John was polite, punctual, and knowledgeable. He knew right up front it would involve tile work and didn’t hesitate to let me know the situation, time involved and estimate. The cost was more than expected, but well worth it to have it done correctly today! The finish product looks great and was left spotless. I will continue to call Kellam as we need home services. Thank you for hiring such professional and knowledgeable employees. (John & Paul, plumbing) I know they hard to find right now. 11/4/21 K. Morocco Norfolk Dear Mr. Kellam, We wanted to take this opportunity to thank you for taking care of our circulating pump for our tankless hot water heater. It is working perfectly and we once again have almost immediate hot water. Morgan Bayse has been to our home on several occasions. We are very pleased with the work he has done for us and his concern to make sure that everything is in good working condition when he leaves. He certainly represents your company in a very positive way and I am sure he is viewed as a valuable member of the Kellam team. We are glad we chose Kellam for our HVAC and plumbing needs. It is obvious that you stand behind your work and your customers. Thank you again for taking care of this matter in a timely fashion. 11/1/21 J. Paridiso Virginia Beach Jamie was excellent. Very personable. 11/1/21 Q. Joyner Norfolk The electricians are 5 stars! Those guys have a great attitude. 11/1/21 B. Reckner Virginia Beach Service was excellent and technicians were very polite. 11/1/21 R. Kephart Virginia Beach I’ve been using Kellam Mechanical for about nine years now and have always experienced. All of their staff have always been very professional when called upon. However, if you get Morgan to service your HVAC you will get the best possible service and he is very personable as well. He is very methodical in his approach and will take the time to explain any questions and/or concerns you have. I”m a very satisfied customer. 11/1/21 S. Demma Virginia Beach 10 stars! I trust Morgan so much and he is the best. 11/1/21 D. Dawley Virginia Beach Gerald always does such a good job at explaining everything and is very pleasant. 11/1/21 Barbara R. Virginia Beach After my husband recently passed, I have been alone in the house and my thermostat was set incorrectly and caused major discomfort. The techs showed such a concern for me and it was refreshing to deal with two really nice gentleman. 11/1/21 B. Doyle Virginia Beach I want to share how wonderful and polite your electrician Tony is. He really knows his stuff and worked to figure out some wiring issues to fix the problem. He is a great tech and says Kellam Mechanical is the best company he has ever worked for. He is worth keeping and deserves a gold star! 11/1/21 S. Poole Virginia Beach The customer service and Morgan were outstanding. It’s been completely stress free and I’ve never seen that with another company. Morgan was perfect. 11/1/21 K. Morrocco Nofolk We want to thank Morgan for helping us to get this water heater issue resolved so quickly. We are glad we had you as our advocate and glad we chose Kellam. The stand behind their work and customers. 10/30/21 M. Walden Virginia Beach Chris Coffey was extremely knowledgeable and professional, and made some thoughtful suggestions regarding our system. We think highly of Kellam Mechanical and Chris was a great representative for the company. 10/29/21 L. Roth Virginia Beach Everything is fantastic. All 4 install technicians were courteous, polite, cleaned up after themselves and you cant even tell they were even there. 10/29/21 K. Small Virginia Beach The install crew was really, realy awesome, friendly and clean. 10/29/21 B. Rowan Virginia Beach The techs were fantastic, finished very quickly and I am very pleased with the work. 10/29/21 V. Vimarov Chesapeake I have had this issue for awhile and so glad it is fixed. 10/28/21 G. Piccillo Virginia Beach I had my water heater replaced and I am very pleased. 10/28/21 D. Sykes Virginia Beach I loved my tech, Richard and request him for my future service needs. 10/28/21 S. Byrum Virginia Beach The technician was very polite and professional and the work was completed perfectly. 10/26/21 Lorraine T. Chesapeake So I have never used this business before, but if I ever have a need for or give someone a recommendation for HVAC services, I would recommend Kellam Mechanical. I would do so because a company is only as good as it’s employees. While broken down with a flat tire on I-64 for almost two hours, Morgan one of KMs employees, not only changed my tire (which wasn’t easy btw) he noticed my spare was low on air and filled it. He went above and beyond to make sure that I got home safe. I just wanted to say thanks again to Morgan, he represented Kellam Mechanical well. 10/26/21 P. Pierce Chesapeake I usually never post reviews but my service was so awesome and prompt I just had to! I called today and was told a tech could be out as early as this afternoon! They sent Morgan! He was professional, nice and informative! My Ac unit is now working properly for the first time ever it feels like. It didn’t take him long to repair it and he kept me informed of his steps the entire time! I can say he went above and beyond! I wish every company had a Morgan no seriously I do! He was like a Chick-fil-A employee for Ac units! I’m not sure how much repairs normally run but i feel I received a fair price. I give Morgan 5 stars! Great, prompt, professional service! Thanks again. 10/25/21 B. Chalfant Virginia Beach We are super happy with the maintenance performed! 10/23/21 L. Whitten Portsmouth We had excellent service! John was on time very professional. The work was done quickly. He was very friendly and explained everything he was doing. I will have him back for any electrical work needed and will refer Kellem Mechanical and John H to anyone who needs work done in their home. 10/22/21 B. Brown Virginia Beach The tech was wonderful, professional, and very nice. It was a pleasure to have him out for the service. 10/22/21 R. Brann Virginia Beach The electrician completed the job and more! Tony was awesome. We expected just to get measurements and Kellam exceeded our expectations by completing it the same day. Tony was very thorough with his courtesy safety inspection as well. 10/21/21 S. Schlossberg Virginia Beach I had Kellam Mechanical replace all my duct work under my Condo Unit. There were 9 runs and after 30+ years and living off the marsh the vermin and moisture left us no choice but to replace. I went through 5 vendors for pricing. 2 came out and said they techs were too big to do the job. 3 came out and provided quotes. Kellam had by far the best customer service and pricing. The technicians were professional and very efficient. They kept me up to date on their progress. The end result of their work was that I have never had so much air flow in my house. 10/21/21 J. Bailey Virginia Beach Had HVAC problems. Richard came and diagnosed my issue within 30 minutes. Explained my options clearly Vand cost of repair or replacement. I choose replacement. Crew showed up the next morning with my new unit. Valente, Nico, and Trever were very professional and knowledgeable about my new system. Great teamwork between the crew. They explained operation of new system and maintaining the new unit. Install completed by 130pm and all trash and materials removed. Very pleased with the install crew. They did a GREAT JOB!!! 10/19/21 M. Sonesen Norfolk The tech did a wonderful job and was very polite. I signed up on the annual maintenance. 10/19/2021 R. Tillman Virginia Beach Very happy with Richard Barnes’ work today. He came to perform a maintenance check and was able to fix and install a part on our heating/ac unit. We would recommend him with a job well done. 10/16/21 D. Bustamante Virginia Beach Technician named Morgan performed maintenance on my HVAC system this morning. Morgan was polite, informative, and professional in every way. Put his own mat down outside before entering, wore covers over his shoes, had mask on, and provided me technical information about my system. During this maintenance Morgan discovered problem with condensate line, it was clogged. He consulted with me on how he planned to fix it and then executed the repair. Issue was resolved. Well done Morgan! 10/15/21 B. Summers Virginia Beach The technician did a wonderful job. I am looking into financing for the duct cleaning service also. 10/15/21 B. Banasiak Suffolk My service experience was truly a delight! I cannot express how much I appreciate all you have done for us. 10/15/21 R. King Virginia Beach Annual Maintenance for furnace completed by Sean. He was very professional and explained the steps along the way. Great technician and excellent customer service. 10/14/21 W. Reinhart Virginia Beach Technician Allen arrived on time, masked, and with shoe covers. He was professional, and courteous, as he completed his inspection of our heating system. We are very satisfied with his visit today. 10/14/21 D. Donohue Virginia Beach Richard was friendly and professional. He worked efficiently to complete the needed tasks. He also explained the services he provided and gave suggestions for improvements. Thank you! 10/14/21 Mrs. Carman Virginia Beach L.T. is such a great guy. I enjoyed talking to him and he answered all my questions thoroughly. 10/14/21 J. Hall Norfolk Very pleased. Showed me the pictures of how dirty things were, and I was very satisfied with how thoroughly he cleaned everything. 10/14/21 Roseanne Virginia Beach Technician was helpful, explained things , 2 thumbs up! 10/14/21 E. Warranch Virginia Beach Knowledgeable and punctual and courteous. Very patient in explaining what he did and the repairs he recommends. 10/13/21 B. Everhart Virginia Beach We love Richard! Always very professional and personable. Makes a “bad” time a little easier. 10/13/21 R. Moore Chesapeake I am very happy I reached out to Kellam Mechanical. Chris C. was dispatched the same day and quickly assessed the situation and provided multiple options with quotes for the replacement of my failed hydro water heater. Chris helped me choose the best option for my residence with the future needs in mind. He helped me apply for the 0% interest rate financing and schedule the replacement the following morning. Chris and his team quickly removed the old unit from the attic and installed the new unit to code. I have nothing but good things to say about Kellam Mechanical and there team members. Great pricing, friendly staff and quality work. 10/12/21 Johanna Tydings Virginia Beach Richard is very pleasant, professional, and helpful…in addition to the regular maintenance, he checked out a strange noise in out fan system and fixed it. Highly recommend! 10/12/21 J. Bennett Virginia Beach Everything was perfect. I have an 8 month old at home and the techs were quiet and wore their protective masks. 10/8/21 B. Camden Great guys, great employees. The whole experience was wonderful. 10/8/21 C. Wilkes Virginia Beach Very informative, amazing customer service by Allen!!! Will continue to use Kellam for my future maintenance needs if there employees are like Allen!!! 10/8/21 K. Abadom Virginia Beach Richard represented Kellam well! He was professional, courteous, punctual, knowledgeable, and respectful. Thanks for great service 10/6/21 Sheila B. Virginia Beach Your tech did a great job, very nice and came in a timely fashion. The office rep has a great personality and answered all my questions well. 10/6/21 N. Gill Virginia Beach Your Kellam techs did a great job and I am pleased with the service. 10/6/21 N. Gilbert Virginia Beach The techs were wonderful. They wore their booties and rolled out the red carpet. I appreciate all you all do for me. 10/6/21 K. Georgiou Virginia Beach The Kellam staff was professional and courteous. Chris C was very thorough in his examination of my duct work, and he explained everything in it’s entirety to ensure I understood my options. I will be using Kellam for all of my future HVAC needs. Highly recommend this knowledge staff! 10/5/21 A. Austin, Security Plus Self Storage Virginia Beach This company was amazing, from the sweet secretary (I think her name was Sara?) to the technicians! They were at my business within an hour to diagnose my HVAC issue! Jamie was very polite, informative and professional (it was also his daughters 8th birthday so Happy Birthday!). The senior tech that came by to help for a quick moment (sorry didn’t catch his name) was just as pleasant! Can’t wait to see more professionalism when I have the full repair done. 10/1/21 C. Sigley Virginia Beach Jamie dealt with unexpected problems well. Both he & Kellam accepted responsibility without any need for drama from me. Jamie was also conscious of protecting the house & cleaning up. Great customer service! Will work with him & Kellam again. 10/1/21 M. Minor Norfolk Richard is very professional and thorough as a technician – a true asset to your service department. 9/28/21 C. Moon Virginia Beach I love Morgan, he is the reason why I still deal with Kellam. Morgan is one of the best technicians I have ever had and I only want him servicing my system and seeing Morgan first thing in the morning makes my day. Morgan is very knowledgeable, a very good guy and very funny and I give fist pumps to him. Please make Scott aware. 9/24/21 Eilene Roth Virginia Beach Richard is just a pleasure to deal with. Always takes time to explain what is going on. He is the best! 9/24/21 Helen Galanides Virginia Beach Morgan rose to the challenge of a very tough job which took the better part of two days. Always courteous , ready with a joke and smile not easy when dealing with a frantic homeowner in a 90 degree house. Great job great guy. 9/22/21 Gerald E. Okeykowski Chesapeake Because of such good service I have received with Kellam Mechanical’s tech Gerald, I felt the need to write a review. Gerald has serviced my unit 3 times. He has always been knowledgeable, professional, focused and passionate about his job. He volunteers information to help me take better care of my AC/HEAT units. He educated me on how to read and set my thermostat for better air quality. Problem solves any issues that may come up. Being health conscious I am grateful to know my units are indeed being maintained properly. Thank you again! 9/20/21 Ray M. Norfolk I appreciate the quick response, the tech got everything taken care of. 9/20/21 C. Morning Suffolk Communication was really good, he was amazing, he was very efficient and competent. 9/20/21 Ray M. Norfolk I appreciate the quick response, the tech got everything taken care of. 9/20/21 C. Morning Suffolk Communication was really good, he was amazing, he was very efficient and competent. 9/18/21 R. Lizardo Virginia Beach Highly Recommend Kellam Mechanical! Richard was great, he was very polite, and professional. He and his team replaced my old HVAC system with a brand new in just one day. The pricing was great, and my new system works like a beauty. I had him come inspect and provide a quotation on Wednesday, and by Friday I had a brand new system proving clean, and cool air throughout my whole house. 9/18/21 R. Lizardo Virginia Beach Highly Recommend Kellam Mechanical! Richard was great, he was very polite, and professional. He and his team replaced my old HVAC system with a brand new in just one day. The pricing was great, and my new system works like a beauty. I had him come inspect and provide a quotation on Wednesday, and by Friday I had a brand new system proving clean, and cool air throughout my whole house. 9/17/21 J. Rogue Virginia Beach The system works amazingly, shuts off when it’s supposed to and comes back on like clockwork. The crew was perfect. 9/17/21 J. Rogue Virginia Beach The system works amazingly, shuts off when it’s supposed to and comes back on like clockwork. The crew was perfect. 9/16/21 B. Banasiak Suffolk Cannot not express my appreciation, the attention to detail provided and level of professionalism for Richard and the Kellam Mechanical Team. Wonderful work, coupled with educational insight throughout the entire process. I would highly recommend Kellam for all residential and commercial work. 9/16/21 D. Bustamante Virginia Beach Richard was extremely professional and took the time to show and explain each problem he found with my HVAC unit. He provided options for both unit repair and replacement. Time is so important and Richard was able to provide quotes with pricing, equipment availability and dates when install team could perform unit replacement. No waiting for someone to call me back or email me a quote, Richard did everything right on the spot. Excellent service! 9/13/21 P. Lee Chesapeake This is our second time using Kellam Mechanical. Our first experience was great and the next time was no different. Richard showed up within an hour of my call and fixed our AC unit on what would have been an unusually hot day. After going through countless HVAC companies that take weeks to show up and don’t fix anything, we’re so thankful we found this gem of a company. Their employees, uniforms, vehicles, and equipment leave a strong impression of quality and professionalism that is matched by the technicians’ level of knowledge. We will be using Kellam from now on for all our HVAC needs. 9/13/21 E. Peterson Norfolk As a relatively private person I tend not to leave reviews on public forums such as these, but after my experience with several HVAC companies I feel compelled to inform others about Kellam Mechanical. The ductwork replacement job that I hired the company for was particularly challenging due to the fact that the reason for the replacement was due to a rat infestation. I was straight with the office as well as the techs about the situation and offered to help them if anything was especially disgusting with the removal of my ductwork. 4 different young professionals were sent to my home to include the person who did the estimate, every one of these young men was polite, courteous, respectful, detail oriented, communicative and punctual. My AC works great, and both the office staff as well as the techs displayed a level of professionalism which was not displayed by the companies which I previously had used. I will be using Kellam for all of my HVAC needs from here on out. 9/11/21 R. Cooke Virginia Beach Our AC broke on a hot Saturday (of course), but the tech on call (Morgan) made sure he stopped by before the end of the day (although he had two customers ahead of us and could have easily pushed us to the next day, considering it was already late). Super friendly, and quickly figured out the issue but didn’t have the necessary part with him. Morgan called us first thing Sunday, arranged to get the part, and installed/repaired at our convenience! During the two days, he communicated the entire time, completed the service completely and expeditiously! The best customer service! 9/11/21 J. Morres Portsmouth Sean and Jamie came out to my house I just purchased and did an outstanding job cleaning out my 13 year old AC unit and duct and vent system. My family and I are very impressed with their work, they did a thorough job and were professional and courteous. Highly recommend their service for anyone moving into an older home. 9/11/21 A. May Virginia Beach The technician, Richard, came exactly when he said, was courteous, friendly and knowledgeable. And was able to fix the problem easier than even he anticipated. 9/10/21 B. Bates Chesapeake Morgan was helpful, responsive, timely, and explained everything very clearly. He explained all our options, costs, and gave his recommendation. He had our AC repaired and working in less than an hour!!! I highly recommend not only this company, but asking for Morgan! 9/8/21 A. Stumler Virginia Beach The technician was good and he fixed everything. He was quick to get there and professional. 9/8/21 T. Palmerton Virginia Beach The tech was kind and efficient and I signed up for a usa maintenance agreement. 9/7/21 J. Berry Virginia Beach Kellam Mechanical sent a senior technician to determine where a potential oil leak was coming from in my HVAC system. The technician, Richard Barnes, arrived on time, performed an extensive troubleshooting effort to determine what was going on, and remedied the situation. Richard was extremely knowledgeable, professional, and courteous and provided easy to follow communications as to what the problem, and remedy were. I would feel very comfortable recommending Kellam Mechanical to family and friends for the HVAC needs. 9/7/21 K. Gargiulo Chesapeake Gerald was very responsive and honest! I had to replace my leaking hot water heater! The entire process was smooth and timely! He took what could’ve been a very stressful situation and made it very easy! Would recommend to anyone 9/6/21 P. Lee Chesapeake We appreciate Richard and Kellam Mechanical for replacing our AC capacitor and contactor in a very timely manner. Our technician Richard showed up in less than an hour from when I called. While other companies will take 2 to 3 weeks to show up and do a less than satisfactory job, Kellam takes their customers’ time and situation seriously. They also keep a lot of spare parts in stock so they can make same day repairs. They are the most professional, knowledgeable, and timely HVAC company in the Hampton Roads area and I wouldn’t hesitate to call them again. 9/24/21 L. Liles Virginia Beach Richard is always wonderful and helpful. He wore his mask and booties. 9/4/21 J. McDonald Virginia Beach We have used Kellam Mechanical in the past for electrical work we needed done and have been pleased with the work they have done. So, when we decided to get a whole house backup generator, we called Kellam Mechanical. John and Tony were assigned to install all the electrical work needed for the generator. They did a great job on the 2-day project. Both worked very hard and demonstrated complete knowledge concerning all the electrical work they had to do. They were friendly and answered all our questions when asked. When an unexpected problem arose, they solved it calmly and efficiently. When finished, they cleaned up completely. 9/3/21 A. Powell Virginia Beach The techs did a great job, wore their booties, and kept the home clean. Very happy with service. 9/3/21 D. Parke Virginia Beach Service was great, Allen was awesome. He can come back any time and I loved that he didn’t hard sell anything to me. 9/2/21 S. Burnell Virginia Beach Custom care and concern was spot on. He arrived on time, was very polite, helpful and answered all concerns during the scheduled visit. The issues were addressed and solutions found. 9/2/21 L. Erikson Virginia Beach Danny was kind, courteous, professional and did great work. I will definitely use Kellam Mechanical again & ask for Danny. 9/2/21 C. Aldis Virginia Beach Shawn was professional and friendly. Service was great! 9/1/21 B. Pieper Virginia Beach Called yesterday (electrical problem). Kellam (Danny) came out the next day, fixed a problem plaguing me for years plus several others. Danny is a very personable, courteous and professional (Master Electician). A “get ‘er done” type guy. Much appreciated. 9/1/21 K. Kearse Virginia Beach John was very knowledgeable and professional. They relocated 2 outlets and asked us questions that helped us avoid possible problems down the road. Would recommend. 9/1/21 J. O’Neil Chesapeake Anthony was very nice an didn’t push unneeded repair on us, which is the reason we left the last company. 9/1/21 S. Dullack Virginia Beach I absolutely love Allen and want to make a million of him. He was kind, on time and patient. 9/1/21 R. Dion Virginia Beach My wife loves him, she said he came out the first night at 10:30 in the rain and helped, and he returned when he said he would . She appreciated his word and he kept it. 8/28/21 J. Bartlett Virginia Beach After being gone a few days and AC set on 81 I returned home and lowered thermostat to 75. AC would run and cutoff after 6 mins. I called Kellam at 4:30 on a Friday and was told Morgan would be by at 7. Well I got the AC running again or so i thought and canceled the tech appointment. After 17 mins it again cutoff. I called Kellam again tech called me. I told him exactly what it was doing. He walked me through flushing my drain and shop vac the line and pour in water again to see if it was clear. It did the trick. He didn’t show up because he diagnosed and fixed it over the phone with me for FREE! I have a new system from Kellam 23 months ago and I would recommend them and for service I will continue to rely in Kellam! It was 95 degrees and humid as all get out. Thanks to Morgan Bayse on a late Friday evening and I got a cold Bud Light for you whenever you want! 8/27/21 A. Roth Suffolk The guys were amazing, just fantastic and the work is absolutely meticulous. I will gladly be a reference to anyone who wants to talk to a happy customer! 8/27/21 S. Emanuel Virginia Beach The installation experience was absolutely wonderful, couldn’t be any better. The guys were as quiet as mice and I am very happy. 8/27/21 M. Dedomenic Norfolk I really appreciated Hunter showing up in a timely fashion, very thorough in helping him look for the leak. He went above and beyond what he was expected to do. He was stellar! 8/27/21 N. Gerald Virginia Beach The techs were wonderful, perfect and worked hard. Kellam has treated me great so far! 8/27/21 R. Johnson Virginia Beach I just wanted to let you know how pleased my wife and I were with the experience we had with your company. Our A/C quit working and the company that installed it 2 years ago could not come out for over a week so I gave you guys a call and from now on you will be my go to for HVAC, Electrical and Plumbing. Gerald did not only meet our expectations, but he went above and beyond by letting us know of additional issues that we had in our crawl space that no one has ever mentioned before that we might need to look at before we end up with a major problem. The person he brought with him was just as great but unfortunately, I do not recall his name as I am horrible with names. Again thank you so much and hope you are doing well. 8/27/21 S. Miller Virginia Beach 1st class! Tech did wonderful. Have used Kellam for years and refer you to everyone! 8/27/21 D. Redmon Virginia Beach I greatly appreciate how quickly you were able to service and replace my water heater in a time of need. 8/27/21 R. Johnson Virginia Beach They did a great job and alerted me of other problems that needed to be addressed. Also set up for a quote for a generator today. 8/26/21 E. Fair Virginia Beach The tech did a wonderful job, so polite and very informative, and I am very pleased at this time. Nothing but good things to say about your tech. 8/26/21 K. Ross Chesapeake AC is working great, and I am one happy camper! 8/26/21 J. Carter Suffolk Everything went great, the tech resolved issues and I will use Kellam in the future at my new home. 8/26/217 J. Hildebrandt Virginia Beach Service went great, felt very comfortable with tech. I hadn’t used you since 2018 over an issue with a water heater, but happy that I gave you all another chance. 8/26/21 J. Johnson Virginia Beach Kellam is always super responsive and quick to act. We have used them for several things and they always knock it the park. This past visit included vent and duct work cleaning. Jamie and his team stuck it out and got the job done, even though it was later in the evening. We will always recommend Kellam for HVAC work, as well as Jamie. 8/25/21 N. Etzelmiller Virginia Beach After several problems with my AC unit it started to leak through my ceiling. I called Kellam and they dispatched a tech almost immediately. Richard was extremely helpful with explaining the problems I was having as well as what could to be done to assure it would be fixed when he left. In the end, I decided it was time to quit patching the unit hoping to get through another year. Again Richard was very helpful in explaining my selections for both the unit as well as installation and financing. All in all a great experience and I’m looking forward to a new unit. 8/24/21 B. Geraghty Norfolk John H. was super, second time he’s done work for me. Professional, efficient and knowledgeable. Count on Kellam! 8/23/21 T. Healy Virginia Beach Thanks for doing a great job. My water heater is working well. 8/23/21 I. Smith Virginia Beach I really appreciate your tech coming out same day and also for calling to check on us afterwards. 8/22/21 T. Ferrante Virginia Beach I’ve been very impressed with Kellam Mechanical for three separate requests in the last year – one for a defective A/C circuit board, and recently for both an air duct cleaning and A/C tuneup. Richard diagnosed the bad board only after a multitude of tests. Jamie and Shawn were at my home for nearly seven hours with the air duct cleaning and A/C tuneup. They removed about 16 registers in my house and methodically cleaned the ducts, to include before/after pictures. On several of them, they repeated the process 2 and sometimes 3 times. They also chemically cleaned the registers themselves and made them look brand new. With the A/C tuneup, even though the A/C unit is not very old, Shawn diagnosed that the A/C capacitor had very low levels, which could cause the motor to blow. He quickly replaced it, and the A/C is running great. Highly recommend to use Kellam Mechanical for your HVAC and air duct services, you won’t regret it. 8/20/21 E. Carter Virginia Beach I can’t say enough good things about the professionalism of Jamie and Shawn. They went above and beyond what was expected. They always wore their booties, very informative, went out of their way to please me, made me and my wife feel included, and provided before and after pictures without being prompted. Ciara was also awesome and patient when I needed to reschedule multiple times. The whole company has been nothing but professional and kind. 8/20/21 G. Forts Virginia Beach 100% satisfaction. I scheduled to have them come back out for even more electrical work because I was so pleased with service. 8/18/21 F. Bell Virginia Beach The tech did a super job as always, left everything clean, and overall very happy with the service. Will be calling back for some plumbing work. 8/18/21 E. Henning Virginia Beach Richard was incredibly friendly and knowledgeable when he came out to inspect our unit, and even did some repairs same day in a very timely manner. Highly recommend! 8/18/21 F. Mingo Virginia Beach I rec’d a call like promised when he was on his way and he was on time. John and his assistant Daniel forgive me if I got his name wrong, very nice. They covered their shoes when they came into house. They cleaned up afterwards. I will be getting John again in the future because I like his work. 8/18/21 P. Beam Chesapeake AC and Heating unit install. Andrew, Nico, and Trevor did a fantastic job. Showed up on time, efficient, kept us in the loop through the whole process, clean, and friendly. Would recommend them for any job. 8/17/21 K. Holland Virginia Beach Christopher Coffey fixed or/and completed the pipe issue which was not flushing out and his knowledge and professional approach was 100% AWESOME… and right on!!! I am so excited to have my air conditioning back up and going and this is all due to Chris!! So blessed to have him!! 8/17/21 A. Klar Virginia Beach Fabulous service as usual, tech got there early, fixed the problem quickly. Super happy with all the service provided. 8/17/21 D. Simpson Virginia Beach I am pleased with the service, the tech wore his booties, and resolved all issues. 8/16/21 L. Turner Virginia Beach I am so happy you were able to take care of us so quickly. 8/16/21 Sunbelt Rentals Virginia Beach Your tech did an awesome job, and thoroughly checked everything. Ac is working great! 8/16/21 R. Hackman Virginia Beach The tech did an awesome job as always and then signed me up for PSA membership. 8/16/21 J. Holbrook Virginia Beach You all are awesome as always. The tech even helped me with the fridge problem I had. Love your service! 8/15/21 C. Thoman Virginia Beach I can always count on Kellam for the best customer service! Janie was responsive, polite, and a pleasure to work with! 8/14/21 C. Thieman Virginia Beach Tim, was a superb technician! Diagnosed the problem in minutes and solved the issue shortly after. He was professional, friendly, and highly knowledgeable. Would 100% recommend to anyone experiencing HVAC issues. 8/13/21 K. Ross Virginia Beach Such an awesome tech! Responded quickly to help get my ac up and running. Was extremely knowledgeable and helpful. Talked to me and explained everything that was wrong. Went above and beyond. Kellam has some of the best people on their staff, from the office to the techs. 8/13/21 C. Thomann Virginia Beach Kellam replaced my HVAC 6 years ago – I was exceptionally pleased with their customer service back then and continue to be today. I came home yesterday after a weeklong vacation to a house with no A/C. Morgan was at my house for an assessment less than an hour from when I made the call, and fewer than 24 hours later, I’m up and running again – and I’m cool! Kellam’s customer service – the sales department, the receptionist, and the tech (Morgan) – far exceeds any other vendor I’ve had in my home for installation or repair. 8/13/21 A. Fernandez Virginia Beach I loved that your crew was prompt, on time and very fast. I am getting an estimate for duct cleaning as well. 8/13/21 M. Lyons Virginia Beach The crew was fantastic. I thoroughly appreciated the quick turn over. The workers were very hospitable, didn’t take many breaks, worked hard all day and were great over all. Great company! 8/13/21 V. Blett Virginia Beach The new system is running well. I am able to turn up the thermostat to a higher temperature and still remain cool. It will save money in the long run! 8/13/21 A. Cox Virginia Beach System seems to be good, running really well and they techs were sweet and professional. 8/13/21 P. Piccola Virginia Beach Everything is working great, guys were on time and they are pleasant young men. 8/13/21 T. Svcezesniak Chesapeake Guys did well. It was a quick and pain free install process and we have no issues so far. 8/13/21 D. Payne Virginia Beach The techs did a good job since everything is working and we are happy with the results of the system. 8/12/21 B. Vaughan Virginia Beach The technicians were super duper and wonderful. Everything is working and fixed right. You are my people! 8/12/21 P. Burke Virginia Beach Both electricians are phenomenal and fantastic, did a wonderful job. Will highly recommended both to anyone and everyone! 8/11/21 K. Dail Norfolk The techs did a great job and I am so appreciative for the quick service. I just bought the home and was lied to about things being fixed before the purchase went through, and I am so happy Kellam can relieve some of my stress. 8/11/21 M. Mostert Virginia Beach Your techs are great, nice, helpful, and do a wonderful job. I am a longtime customer and love your service. 8/11/21 E. Benard Norfolk The plumbers did a great job and we are excited to use the outdoor grill you all connected the gas line for. 8/11/21 Allen J. Chesapeake Wonderful guys and wonderful work! 8/11/21 P.Boring They were great! We call you around to try to get dispatch fees and availability and they were the fastest and the dispatch fee was less than other companies. Tim was great! He fixes everything. Our AC unit capacitor went out and a thermostat was no good so he got that all fixed. He gaves a temporary solution for the night so we weren’t sweating all night. Our house was already 88° and the the next day he came out and made the actual repairs the very next day. It was after 4pm so I did not expect to get someone so quickly. Everything is working great. House is cool my thermostat is new and looks great I’m a completely happy with the service. Five stars all around. I highly recommend them. 8/11/21 P. Benedict Virginia Beach Richard was friendly, polite and professional. He performed our regular service maintenance and installed new thermostats at our request. A knowledgeable, efficient and communicative technician. 8/10/21 Thanks! J. Partin Suffolk Wade did Great and I scheduled electrical panel replacement quote. 8/10/21 K. Polowczyk Virginia Beach The guys did great and I really appreciated you all coming out so early to take care of her problem. 8/10/21 C. Soergel Virginia Beach Did a great job and I am going forward with duct cleaning and scheduled for tomorrow. 8/10/21 A.J. Jantz Chesapeake John and Tony installed a NEMA 14-50 outlet in my garage. John called and let me know when he’d arrive. When John arrived, he introduced me to Tony, who would be helping with the work. Both men were friendly and professional. They got to work straight away. They did a clean quality installation, the outlet worked the first time and cleaned up after themselves. If I need any electrical work done in the future, I will definitely look to Kellam Mechanical. 8/10/21 G. Forts Virginia Beach Completed to my satisfaction and then some. I was really impressed, the tech took his time explaining what needed to be done, and preformed to the highest standard! 8/9/21 G. Triepel Virginia Beach Did a great job and we were able to answer all my questions thoroughly. 8/9/21 D. Dunn Virginia Beach Tech did great and resolved issue in a timely manner. Greatly appreciate the AC! 8/9/21 D. Smith Virginia Beach Allen did wonderful job and no more loud noises are coming from unit after maintenance. 8/9/21 M. Tomasso Virginia Beach The plumbers did great and resolved all issues. 8/9/21 G. Forts Virginia Beach This company is Heaven sent! John was amazing and very skilled. Not only did he correct work that was badly done by another electrician, he was patient and took time to explain to us exactly what needed to be done. My father served two tour duties in Vietnam and currently is on oxygen 24/7. Kellam was the only company that came out within an hour and had everything fixed before end of day. I cannot thank you enough. God bless you and your employees. 8/6/21 E. Denmark Virginia Beach In my opinion, our HVAC Tech, Mr. Gerald Kearney, went above and beyond to thoroughly inspect/ service our HVAC unit and advise us on what our next steps should be. We are first time homeowners and have a very old HVAC system that is not in very good shape. He took the time to patiently answer all my questions and seemed extremely knowledgeable. He was very respectful, prompt and kind. I also appreciate that he showed up with shoe covers and a mat to lay over his workspace. Common courtesy goes a long way when you’re working inside someone’s home! 8/6/21 Tenant Virginia Beach Recently, before we contacted Kellum Mechanical we had used another “HVAC company” in the area that shall remain nameless. Needless to say that they were in and out of my house 15-30 mins of them arriving that day and whatever they “fixed” did not work to keeping my house cool at all. A horrible experience. Now, being a 21 year USAF retiree. I look for certain thing’s when I use certain companies or establishments in the area. One of them is professionalism which I am big on. When Morgan B. arrived at my house. I was greeted by him and we even had a quick friendly back and fourth about our football teams. I would call it a little rapport building which is awesome and I definitely enjoyed the banter. Furthermore, Morgan B. stepped up, did his work with full professionalism, respectfulness, and knowledge about my cooling issue in my house. My house is now cool and very comfortable for my family and I. You see, this is why people become repeat customer’s with companies when you have great employee’s like Morgan B. out here doing amazing work. And I wish nothing but, the best for him and the Kellum Mechanical business in the future. 8/6/21 G. Twinder Virginia Beach I love you all, the tech did an amazing job and went above and beyond. 8/6/21 F. Plescha Virginia Beach The tech was very nice and did a spectacular job. 8/6/21 V. Brooks Virginia Beach SERVICE IS BEYOND! Everyone has been professional and works so hard to accommodate me. Shawn was impeccable, kind, explained everything so well that I felt like I was saving money, and impressed me so much I will be using Kellam for all services in the future. I am a realtor and will be recommending you all. 8/4/21 B. Dietsch Tim B is a great guy and did a great job. He got me signed up for the maintenance membership. 8/4/21 M. Willis Virginia Beach The tech did a wonderful job and was very nice. 8/4/21 F. Bell Virginia Beach Everything was perfect, did a great job, and fixed everything they needed. 8/4/21 V. Pridgen Suffolk They did an outstanding job, everything was spot on, and they can come back any time. 8/4/21 C. Workman Virginia Beach We have been using Kellam for about a year and the crew is wonderful. The techs are patient and I am impressed and happy with George coming out to my home to come up with the best solution to clean our duct system. The plumbers were great and recommended a wonderful plaster contractor for some of my household projects. Every time a tech comes out is a great experience. 8/4/21 J. Moissett Virginia Beach My tech arrived quickly, was very personable and pleasant. 8/4/21 D. Peake Chesapeake The tech did a great job and I will be moving forward with the mini split estimate. 8/4/21 J. Clements Virginia Beach The tech check everything thoroughly and I am very pleased. 8/4/21 Beach Chemical Virginia Beach Finally, blowing cold air and it feels great in the office. The tech did a great job. 8/4/21 M. Burris Virginia Beach Very professional and knew exactly what they were doing. They did a great job and resolved all issues. 8/4/21 R. Duke Virginia Beach The techs did a great job and even sent pictures to me to make sure I was satisfied. 8/3/21 M. James Virginia Beach The tech was very friendly and helped ease the stress of finding my system was not working at 100% efficiency. 8/3/21 A. DiGiovanni Virginia Beach Thanks! Allen is a great guy, very professional and courteous. All of your guys are but I wanted to let you know as Allen was awesome. 8/3/21 M. Willis Virginia Beach Great service technician. Performed his work in excellent and professional manner. 8/2/21 K. Byerly Virginia Beach Jamie was great! The team that was sent out were professional knowledgeable and really efficient. I would highly recommend! 8/2/21 K. Molina Virginia Beach Morgan was fantastic. He communicated in a timely manner and frequently. He came out the day after we called and fixed the AC unit immediately. Two friends recommended Kellam Mechanical independently of each other and I know why. They will always be my Go To for mechanical and HVAC issues from now on. I’d give them 6 stars if I could. 8/2/21 K. Hosier Virginia Beach Could not have had a better experience than I did with Richard B! He was professional, efficient, and was great at explaining what had to be done to fix my AC. Look forward to working again with Richard and all the great people at Kellam! 8/2/21 A. Ferreri Virginia Beach Morgan was incredibly helpful, we went above and beyond. 8/1/21 K. Melnyk Virginia Beach I called Kellam at 7:00 am and the technician was at my house by noon. My technician, Gerald, was kind, courteous and incredibly knowledgeable. Not only was he able to diagnose the problem quickly, he took the time to explain what went wrong and what I can do as the homeowner to care for my equipment. A business is only as good as their employees, and Kellam never disappoints! Thank you for providing that small town feel in our very large city! 7/30/21 C. Jordan Virginia Beach The tech was quick and on point with his skills. He is a very nice and impressive man.. 7/29/21 T. Palmerton Virginia Beach This company is amazing–after months of dealing with a Brand new HVAC system installed by another company that was unable to provide us with a solution for AC to work. We had over 15 visits and many different techs…. the “other” company agreed to refund all our $$$ and remove the Carrier system. Kellam came out and resolved the issue in 10 minutes. The owner came out and could not have been more proffessional and understanding. Kellam installed American STandard new system and worked overtime to complete the job in 1 day! I will refer them to everyone I know!!! 20 STARS from the Palmerton family!!! Thank you for excellent and prompt customer service. ******************* 7/28/21 R. Speece Virginia Beach They are prompt, professional and very knowledgeable. technician had to prove to home office a replacement was necessary, giving me great comfort. 7/28/21 J. Elattar Virginia Beach Morgan was absolutely amazing and enjoyed him being around. 7/28/21 V. Arallano Virginia Beach Jamie was great, very knowledgeable in his field. I look forward to having my air ducts cleaned by Kellam soon. 7/27/21 J. Underwood Virginia Beach I give him 5 stars, he did a really good job and was really friendly and clean. 7/27/21 M. Hills Virginia Beach The tech was professional on time, funny and kind. I will always come back to Kellam because of Shawn and Jamie. 7/23/21 S. Standish Virginia Beach Richard was great!! He arrived at my door with his own door mat and wore shoe covers.. I was impressed!! He was very polite, courteous and knowledgeable. 7/23/21 T. Halstead Virginia Beach Paul did a great job with the plumbing on my kitchen remodel. He was prompt, courteous and friendly. He is very knowledgeable and easy to work with. I highly recommend Paul and Kellam Mechanical. 7/23/21 D. Tucker Virginia Beach Everyone who came out was top notch and very business-like and I recommend anyone but Kellam. I have been very happy and extremely pleased with everyone but was exceptionally impressed with John Owens. He found a corrected the leak with great professionalism. I wish she could just grab and hug every one of them! 7/23/21 K. Smith Virginia Beach Everyone was very nice and we are happy with our new system. 7/23/21 L. Sheuer Virginia Beach Everyone we have encountered has been freaking phenomenal. All 4 guys were very professional, proficient and extremely hard workers. We are very impressed with the integrity of Kellam and you don’t find that often in your line of work. 7/22/21 V. Aiden Virginia Beach Thanks again Richard(technician)! He is always thorough, pleasant, knowledgeable, and professional. Awesome customer service! 7/17/21 W. Swallow Virginia Beach Hi Sarah, I wanted to tell you how great your staff has been… we had to call Wednesday night and Anthony was awesome. Then LT came the next day, both have been very informative and while we wait for Monday to replace one system he gave us a window unit for our bedroom. I wanted to say thanks! 7/17/21 H. Brown Portsmoth Another company wanted 2200 dollars for a job that wouldn’t have fixed my unit. Morgan came along and within 15 mins said I needed a new thermostat lo and behold that was the issue all along. Thanks for saving me money! 7/17/21 J. Mcnamara Virginia Beach I called Kellam Mechanical the morning after our upstairs A/C went out and was scheduled for a service call first thing the next day. The technician, Allen *******, called ahead, arrived on time, was friendly and professional. He informed me from beginning to end about what he was doing, the cause of the problem and the necessary part replacement. The hot and humid weather didn’t slow him down a bit. The multi-point inspection and repair were complete within an hour. During his inspection of the A/C unit in the attic, I mentioned the possibility of some addition work we need done and he said he would prep a price estimate immediately after the A/C repair was complete. I really appreciated his flexibility with the added task. I have been a customer with Kellam for several years and I am completely satisfied with the quality of their service, technicians, and office staff. 7/16/21 C. Berry Portsmouth Our electric bill went down, the house stays cool and its very quiet. We Love it! 7/16/21 J. Swayne Virginia Beach They were a great group of friendly folks, cleaned up after the install and they were very efficient. 7/16/21 J. Sprague Virginia Beach Excellent service. 7/16/21 E. Buker Virginia Beach Terrence was fantastic and wonderful and got everything working. I appreciate that you were able to accommodate me so quickly. 7/16/21 K. Keegan Virginia Beach Morgan B is the best! Got our family back to being comfortable during this summer heat. He was super fast, friendly and professional. The Keegan’s appreciated how quick you got our AC unit fixed. We always recommend Kellam to our friends because of this tech. 7/14/21 M. Cooper The gentleman technicians’ name is Tarrence. He was extremely professional. Very honest person. Diagnosis: AC works. Both coils extremely dirty because of our construction. Only needs cleaning. He recommended not even cleaning until the construction is finished. Terrence and his company apparently wrote the book on integrity. Kellam Mechanical is the best. I will never use anyone else. Before I knew about Kellam, I had a terrible experience with another company called Hybrid Air. Jesse James would have treated me more fairly! 7/14/21 N. Sheets Virginia Beach Scott I wanted to give a huge shout out to Richard who was here a month or so ago to work on our unit. There was another guy too not sure what his name was. They did a fantastic job getting the unit running. Seems every year we have you all out here cause our unit just won’t stay cool. Since they were out and detected several problems the units are working great. Richard does a great job for you!!! Thanks, N. Sheets 7/13/21 D. Langford Virginia Beach My AC went out and I called Kellam Mechanical, and they sent out a technician in less than 35 minutes. Richard was very professional, patient, and went over and beyond to ensure my AC received the best service possible. He worked very hard both days he had to come out especially in the unbearable heat in my attic just to make sure my AC was fixed. He was understanding, empathetic, and caring through the entire process. He is fantastic and we need more people like him helping others. Thanks ever so much again for all of your hard work and awesome help! 7/12/21 Vann Portsmouth Hello DJ: This is the formal email I said I would send to you and Kellam Mechanical about how much I appreciated the outstanding and stellar customer service I received from Hunter, Niko & Richard for the installation of my new HVAC unit. I wanted all of them to know that they really did an outstanding and excellent job installing my new unit. Their customer service, professionalism and respectful demeanor throughout the entire process was stellar! As I shared I’m very picky about who comes to do any type of work to my home and really was skeptical about everything but when they arrived I could tell I was in good hands which is rare these days. I mean they really took their time and just like all of the other reviews said ” they were very professional and explained things to me” and answered all of my questions along the way —-so the reviews were true. I thought some of them were paid reviews. Putting in an expensive item like an HVAC has to be done right and they were at my house all day and did just that. I was really impressed with how they kept me posted and updated the entire time and answered all of my questions. I really appreciate that your company sent me the best technicians and did not rush the job but gave me a professional install and even pointed out certain key facts about my unit that I should know. I really felt like family and not a customer. So thank you again for sending me the best and in getting me AC again. I look forward to a great future with Kellam Mechanical and I will be sure to “Tell’em Kellam! Grateful customer, Vann 7/7/21 K. Reinhart Virginia Beach Our issue was resolved and we are really pleased with Blake. He made sure we had ac through the weekend with a temporary fix. He made sure we had ac working after the repair as well. Blake was great! 7/7/21 B. Gardner Virginia Beach My appointment went well, the tech did a good job and he was very personable. 7/6/21 D. Babcock Virginia Beach Outstanding work. Richard Barnes communicated what the issues were and all the possible repair option very well! He gave fair and reasonable estimates for both today’s repair and things we might think about in the long run. He’d be welcome back at our home any time in the future. Says a lot for Kellam too; this is the second of two techs over that past couple years and *both* were fantastic! 7/6//21 J. Wilkins Virginia Beach Excellent. Kellum has always had the best techs, and Timothy Vlahos was excellent. Very personable and professional, and he detected a problem with the capacitor on the HVAC that I would never have known. He was in and out very quickly, and he obviously cares about his customers. He was very thorough. Another shining star from Kellum! 7/6/21 J. Povar Virginia Beach Tim was great. Very professional, quick and responsive. Tim arrived WITHIN 45 minutes of my call. I was blown away; impressed by the quick response to AC issue. I will always call Kellam. They are that good. I also want to thank everyone who work at, with, or for Kellam Mechanical. For the few issues I’ve had over the years, your professionalism, respectfulness, and knowledge seem superior on every level. Thank you Tim and Kellam. 7/6/21 M. Spiak Virginia Beach Richard went above and beyond to get a very old HVAC system running on one of the hottest days of the year. System needs to be replaced, but he wanted our family to be as comfortable as possible for the next couple days until the new system is installed. That is exceptional service. 7/5/21 K. Pope Virginia Beach The tech did a great job, he is a total pro. 7/5/21 B. Kerns Virginia Beach The appointment went wonderful, the tech solved the problem and my system is running great. 7/5/21 J. White Virginia Beach The dedication our service tech put forth to solve our issue was second to none. Richard would not stop until he found the issue. We had I very unique problem but it was figured out and fixed. Richard is highly knowledgeable and very friendly. I will use this Company in the future and would also highly recommend. 7/3/21 M. Conway I contacted Kellam Mechanical at about 1030 at night regarding my A/C not being on. I was referred to their on call tech, Morgan, who quickly got ahold of me. Through one phone call and a couple of short text messages, Morgan had diagnosed my problem and it turned out to be an easy fix for me and saved me money. I was impressed by Morgans knowledge of the system without even being here to diagnose the system as well as being relieved about how easy of a fix it was. I would recommend Kellam Mechanical to anyone needing HVAC work in the future. 7/1/21 S.Rubin Virginia Beach We had our AC units serviced and the original tech was very thorough and knowledgeable, HOWEVER a wire on the primary wasn’t reconnected. A subsequent call had to made at 9;00 the same night when temps in house hit 81 degrees. The “oncall” tech, Morgan Bayse was at our house within 15 minutes, and fixed the unit within 10minutes. 6/30/21 V. Randolph Virginia Beach Tech did a real good job, when he arrived the system was not running but he was able to get it back up again. 6/30/21 A. Collins Norfolk My appointment went great, the tech was clean and professional. 6/30/21 T. Ford Virginia Beach Kellam’s techs are helpful and pleasant just like your commercials say they are. 6/30/21 Mr. Keuhn Virginia Beach Shawn was in his van working in my neighborhood, when I pulled over to ask him a question about memberships. I was very impressed with Shawn’s professionalism and willingness to answer my questions. Shawn was super helpful, did an excellent job educating me of what to expect with the membership, even making sure for me to inform you all that I have electric dampers so that we get the right tech out. Needless to say I was very impressed with your company and you haven’t even stepped foot on my property! 6/30/21 J. Leitao Virginia Beach I had a service call today for my rental property in Sandbridge, the Technician, Jamie Swanson was great! He was timely, professional and informed me from start to finish what was going on with my units. He worked tirelessly in very hot and humid weather to address all of my concerns and I really appreciate all his efforts. I have been a customer with Kellam for almost 15 years and I’m happy with their service. 6/30/21 R. Stalnaker Virginia Beach Woke up to no AC and with 7 guest arriving on less than 48 hours. I Called Kellam at 9:00 am and Anthony was in my house by 11:00 am. Anthony was very thorough and professional and had it fixed by 11:30 for just the price of the service call. Great service! Thank you Anthony and Kellam! 6/29/21 M. Dobratz Virginia Beach The appointment went great. We love Richard, he is so great and treats us the way we want to be treated which is rare these days. 6/29/21 V. Arias Virginia Beach Very nice tech, very thorough and helped change the filters for me. It was a big job and he did nice work. 6/29/21 L. Warholak Virginia Beach My appointment went well, the tech was on time and professional. 6/29/21 D. Wood Virginia Beach Allen did an awesome job, couldn’t have been better, everything was amazing. 6/29/21 P. Lee Chesapeake I want to say thank you to Kellam Mechanical for running a great company and hiring knowledgeable, professional, and honest personnel. After paying another company to do a diagnosis in which they found “nothing wrong,” Chris from Kellam Mechanical immediately found a problem with the AC blower unit. He fixed the problem before it could cause damage to the motor and cost even more. I really appreciate the sense of urgency that the dispatchers and crew at Kellam provided during the sweltering summer days (a sense of urgency that all of the other HVAC companies sorely lack). I will definitely look to this company to fix any future problems and will gladly recommend them. 6/28/21 S. Hambaz Viriginia Beach I like your guys so much. The y are great to work with and very friendly. They treat my home like it is their own home. 6/28/21 S. Skinner Virginia Beach The tech was very nice, helpful and explained everything to me. He did a wonderful job. 6/25/21 J. Heriford Virginia Beach Morgan is a great tech and he is really sweet with the dog and kids. 6/25/21 R. McGanty Virginia Beach I was very happy with Jamie, he was very thorough, knowledgeable, nice tech and did a good job. 6/25/21 L. Blatner Virginia Beach My new system is perfect and cools very fast. The crews were very professional, polite, friendly and we couldn’t be happier. I am a real estate appraiser and meet new clients every day and will definitely refer us. I look forward to many years of service with Kellam. 6/25/21 R. Martin Virginia Beach Richard was very efficient and took his time to make sure cleaning and maintenance was done properly. Five stars to Richard B. Thanks 6/25/21 P. Watson Virginia Beach The installers worked very hard, got the job done quickly and cleaned up behind themselves. 6/25/21 J. Smith Virginia Beach I called Kellam Mechanical for an HVAC service call and their technician was at my door in less than two hours. Mr. Morgan Bayse was the assigned service technician for the job and I must say that I have never met an individual as personable, professional and thorough as he. I will request him by name in future calls if and when necessary. Kellam Mechanical is lucky to have a technician of his caliber as part of the team. GREAT JOB! Thank you!! 6/25/21 J. Weaver Virginia Beach My new system is great and the installers were very polite. 6/24/21 D. Murphy Virginia Beach Everything is working well now. I am very pleased with all the work done on the property. I would love to use all of your services moving forward. 6/24/21 T. Dooley Virginia Beach The tech did a phenomenal job, with good knowledge. 6/24/21 P. Fitchett Virginia Beach Tech did a fine job, john always does a good job all of my lights are right. 6/24/21 M. Dougherty Virginia Beach Overall excellent experience! From the initial estimate by Richard to the installation crew, Garrett, Nate and Kyle, every step was handled professionally and with the utmost courtesy, as well as taking all the precautions due to Covid. The office support staff was equally courteous and proficient in setting up service calls, city inspection and follow-up. A special shout out to Richard who went above and beyond and provided us with a window unit (on a very hot weekend!) while waiting for the installation. His knowledge and expertise during the diagnostic appointment were a big factor in the decision to go with Kellam Mechanical. Thank you! 6/23/21 Joe M. Virginia Beach I’ve been using Kellam Mechanical exclusively for the past 11 years. The reason is people like Richard Barnes, the technician that serviced my equipment today. Richard diagnosed the problem quickly and knew how to fix it easily. I was extremely satisfied with Mr. Barnes attitude and professionalism. I would not hesitate to have him come into my home to service my system again. Although, I hope it will not be necessary for a long, long time. 6/23/21 F. Mingo Virginia Beach I so impressed with this young man Richard Barnes. He put covering over his shoe a clean mat over my mat before coming in the house. He did not mind being asked questions. He was thorough with everything. Excellent manners not like the people from ING AIR who were rude, disrespectful and cutting me off when I attempted to ask questions. They dismissed me like I was some disruptive child. Thank you Richard for showing me there are honest people in this world. 6/23/21 B. Lown Virginia Beach I thought Chris did an outstanding job and I am pleased with his work and commitment to the job. Overall excellent work. 6/23/21 R. Monaghan I had a good tech, he was on time and thorough. If possible, I would like Richard sent back to my home for future service. 6/23/21 S. Kitchin Virginia Beach Gerald did a good job. He is familiar with my system, so everything went well. 6/23/21 J. Mantych Virginia Beach I have been using Kellam Mechanical to install and service my HVAC system for the past 11 years. I am always impressed with the attitude and professionalism of all of their employees. Both inside the office and when thy send someone to service my equipment. I do not hesitate to recommend Kellam Mechanical to my friends and neighbors. They are a first class company! 6/22/21 J. Orlando Virginia Beach When my air conditioner was not working on an extremely hot day, Kellam Mechanical came out within a few hours of me reaching out to them. Gerald was professional, friendly and knowledgeable and quickly determined what the problem was and fixed it. Very grateful and will use Kellam in the future. 6/22/21 A. Brubaker Virginia Beach Our tech was wonderful, really great, polite, kind and helpful. I would like him out again whenever you can send him! 6/22/21 A. Cohen Virginia Beach The technicians were friendly, thorough, professional and did a good job. 6/22/21 M. Gomez Virginia Beach Techs were absolutely wonderful, both professional and did a great job! 6/21/21 C. Shaver Virginia Beach The tech was great, he blew out drain line to prevent any build up that would lead to overflow. Cold air is blowing and I am very happy. 6/21/21 D. Murphy Virginia Beach Richard took the time to explain everything to me. He was professional and courteous and would recommend him to anyone. 6/21/21 J. Foster Virginia Beach They provide fast service. Dependable, reliable and efficient. I felt taken care of by professionals who knew what they were doing. I highly recommend! 6/20/21 R. Lindo Virginia Beach I appreciate the professionalism of Ms. Markeita Cherry who assisted me with my A/C and plumbing issues. She was able to navigate around the nuances and get down to the bottom line to resolve my concerns. Kellam organization should be proud to have such a professional working for them. 6/20/21 Michael G. Virginia Beach Richard does a great job – really appreciated him fixing our air conditioning so quickly! 6/18/21 J. Whipkey Virginia Beach Richard was extremely professional and explained the issue thoroughly. I want to thank him for his kindness. 6/17/21 D. Ryals Virginia Beach Early arrival of their previous time frame! Professional group of host that ensures satisfaction and honor their contract’s! I Would highly recommend these group of professionals to anyone! Keep doing what you do best, customer satisfaction! 6/17/21 L. Hubbard Virginia Beach My tech was wonderful and efficient. Nothing could have been better. I would love for him to come out every time! 6/17/21 D. Updegraff Virginia Beach The tech came out and added insulation to line that had condensation. He let me know if it should happen again to call in and we will come back out and he reassured me that we stand behind our work and if there is any further issues to reach out. 6/16/21 S. Morris Virginia Beach Richard is a great guy, he knows what he’s doing. I like that he takes pictures and shows what he is doing. 10 stars! 6/16/21 S. Russotto Virginia Beach We have been using Kellam for a long time and very happy with the service. 6/16/21 J. Castleberry Virginia Beach Jaime was very professional, friendly, and efficient! I was very pleased with his service! 6/16/21 R. Rheinsmith Virginia Beach Anthony was fantastic. He has solved a problem that has plagued us for two summers. One that a competitive company wanted four times the amount to solve the problem. This was after having us spend more money on diagnostics. Not to mention that a new shut off valve and drain line were installed within the price that was 3/4’s less than the competition. I feel that Anthony and Kellam Mechanical was fair, fast, and efficient. I am switching service providers to Kellam Mechanical. 6/15/21 C. Graham Norfolk Our tech, Anthony was awesome, wonderful, exceptional. We prefer him for our tech. 6/15/21 M. Smith Virginia Beach My tech, Allen was fabulous and we would like him to be the one who comes out next time. 6/14/21 T. Gossman Virginia Beach I appreciate the quick response, you guys jumped on it and I appreciate it. 6/13/21 D. Silberberg Virginia Beach Four years ago Morgan came to service our AC unit and we needed to replace it. Even though we haven’t seen him for our normal servicing we remembered each other. He again helped troubleshoot our thermostat. He also helped us size up a split unit for our FROG. It was great having a familiar face around for our AC repairs. 6/11/21 L. Goldberg Chesapeake My service went better than expected. The tech was great, got it fixed, Tim was outstanding. It was great sleeping being cool. 6/11/21 A. Stauffer Virginia Beach Gerald was awesome. Nicest guy, explained everything and very courteous. 6/11/21 M. Benson Virginia Beach My service went well and glad to be cold again. 6/11/21 C. Campbell Virginia Beach Hunter and David were personal, nice, professional, courteous. Did A Great job, Super Awesome, and hardworking! I also recommend us to everyone and will continue to do so! 6/11/21 D. Byrd Virginia Beach The crew was fantastic as usual and you all run a tight ship. 6/11/21 D. Byrd Virginia Beach The crew was fantastic as usual and you all run a tight ship. 6/11/21 R. Sykes Suffolk The install crew was very professional, polite, clean and they did a phenomenal job. 6/11/21 D. Paxson Virginia Beach Everyone was so nice and wonderful. I offered to even fix them lunch which they politely declined saying they just wanted to work through. I am very Happy with Damian and Tyra and it was a wonderful experience. 6/11/21 P. Vassiliou Virginia Beach The guys were awesome and we are very happy. Neal is a great guy and knows what he’s doing 6/10/21 C. Mueller Virginia Beach The tech was friendly and fixed the problem. I had other companies come out and try to sell parts that I did not need and I appreciate you not doing that. 6/10/21 M. Mannes Virginia Beach Linda answered my call and was especially helpful in scheduling my HVAC maintenance visit. Richard Barnes was the technician and did a thorough job cleaning, adjusting and documenting the particulars of my system. 6/9/21 M. Gordon Chesapeake My wife was very pleased with the tech, he even brought in the trash cans. We would definitely use Kellam again. 6/9/21 T. Evans Virginia Beach Our A/C went out over the weekend and Kellam Mechanical came through for us. A lot of people are at the mercy of what the technician says. I know nothing about appliances and will not pretend I do. Morgan, our technician arrived, asked me what was going on with our unit so I told him. Honesty goes a long ways these days and Morgan went right to the source of the problem. It was nothing major. The capacitor was faulty. He could have told me it needed a motor,or something that would be very pricey. That’s not in his DNA. I want to thank Morgan and I highly recommend his service. With Kellam Mechanical you can ask for a specific tech. Ask for Morgan. If I could give more than 5 stars I would. This customer has all the confidence there is that Morgan or Kellam Mechanical will be honest and expeditious for whatever it is that you need. Thank you Morgan and thank you Kellam Mechanical. You are a breath of fresh air !!! Respectfully, Tommy Evans 6/8/21 N. Pogue Virginia Beach Great first experience!! My AC unit decided to stop working on a hot, humid June afternoon. I contacted Kellam Mechanical and they did not disappoint! Tim Baker was my Technician. He came out in the early evening after serval company’s were unavailable. He was extremely knowledgeable, diligent & very friendly. He took his time checking my systems throughly & explained things so that I could understand them. Tim was outstanding and the company should be very fortunate that he represented them, proudly. Looking forward to being a long time customer!” I will absolutely refer Kellam Mechanical to friends, coworkers and colleagues. Be sure to request Tim Baker! Job well done! 6/8/21 G. Custer Virginia Beach Richard with Kellam Mechanical is always complete, thorough, and knowledgeable in his work. I am so impressed by his diligence , he treats my house like it were his. He has extensively explained the system and what he does to me. Thank you Richard ! 6/7/21 R. Paquin Norfolk They did great work for a reasonable cost. Friendly and knowledgable. I’ll definately be using them again! 6/7/21 G. Nagy Virginia Beach Richard provided excellent service for our recent heating repair. He was very professional, thorough and knowledgeable. Not only was he able to repair our system but it is running better that it ever has. I would highly recommend this company and especially this technician for any service you may need. 6/7/21 T. Coleman Virginia Beach Allen was knowledgeable, very friendly and someone you should keep. 6/7/21 R. Pennington Chesapeake The electricians were friendly and efficient. Paul was also explained everything and was very patient with my elderly father. The electricians work together as a team. 6/7/21 The Hathaways, Virginia Beach We have gone for three weeks without AC in very hot weather and was using another company. Our furnace was basically disassembled with numerous errors being made by the first company in trying to repair. Kellam came in as soon as I contacted them, quickly diagnosed what had to be done, kept in touch with me about the process and when the part was in so I could schedule maintenance. I so appreciated the professionalism of the office staff, the clear communication about what had to be done and our technician, Alan, was very clear in explaining what had to be done to repair. We have cool air again and Kellam has a new client! SO HAPPY with their service, their thoughtfulness and professionalism. 6/4/21 C. Cambell Virginia Beach I had a new ac installed today. Hunter and David were personable, nice, professional, courteous, did a great job and were super awesome and hardworking! I have recommended Kellam and will continue to do so. 6/3/21 N. Diggs Chesapeake Very pleased with the duct cleaning by Kellam. Jamie was my technician and he was excellent and very professional. I was very impressed with the before and after pictures. It showed evidence of the great work that was done. Great job!!!! Will definitely be a repeat customer. 6/1/21 M. Wilson Virginia Beach Jamie performed a maintenance check and did a great job as well as offering some future improvements…I look forward to working with him again – thanks! 5/28/21 E. Geishert Virginia Beach The tech did a really good job and was very informative. 5/28/21 M. Gerten Chesapeake We are always happy with you guys, that is why we call you. 5/28/21 A. Kay Virginia Beach I love you guys, love your techs. The tech who came out was wonderful. He wore his mask and took care of our issue. The new spigot looks great. 5/28/21 V. Sacharrmillsevich Norfolk Jamie is a good guy and does his job right. 5/27/21 K. Newman Virginia Beach Allen is phenomenal! Kudos to him! I appreciate all the work he has done and I recommend Kellam Mechanical and Allen to all my neighbors. I am pleased and grateful to have a technician I can rely on for future work. 5/27/21 P. Yeomen Virginia Beach I am so happy with Chris, he made my 2 year headache go away with another company I used. I want Chris as my tech! 5/25/21 J. Salmons Virginia Beach Morgan from Kellam Mechanical saved the day again. No a/c upstairs and in a very short time had it up and running. Thank you again Morgan and Kellam Mechanical for your timely service. And the CSR’s were very friendly and professional. 5/25/21 M. Thompson Virginia Beach I have just recently moved into the area (Sept 2020) and purchased an older home that needs lots of updating. Not having experience with any vendors in the area, I called Kellam based on a referral. When I bought the home it had an ancient hot water radiator, a tempermental incorrectly installed geothermal system, a water heater from 1991, and lots of Harry Homeowner electrical “fixes”. I asked Kellam for an estimate to remove all the old systems, install new gas/AC systems and a tankless hot water heater and clean up the electrical issues. I received a price that was competitive and gave them the work. Kellam did an excellent job with all of the work that I gave them. All through the process, I felt that they were here to solve my problems with whatever it takes instead of maximizing their bottom line. I’m the kind of guy that asks a million questions and in every case the techs were very patient with me and explained all of my questions to my satisfaction. My HVAC system works great, my home is comfortable and I have plenty of hot water. My wife and I are very pleased. In addition to a great installation, one other thing that I want to point out is the way they took care of my electrical issues. Lots of companies don’t want to handle jobs like that because they can be difficult to properly correct. Kellam did not hesitate and they not only fixed the issues that I had found but also some others that I didn’t know about. In summary if you want a company who acts more like your very competent friend than a soulless vendor, Kellam is your company. The owner, Scott Kellam, actively manages the business, is an old school stand up honest guy and he trains his staff to be the same way. If you use them, I think that you will be pleased. 5/25/21 C. Myers Virginia Beach The tech, Richard Barnes, did a fantastic job. He found a air duck that was never tapped that should help with a dust problem. He also took the time to show me the dust accumulation and sold me the service your company offers. I hope you appreciate This employee as much as this customer 5/23/21 N. Young Virginia Beach Morgan, from Kellam Mechanical, is a great technician! He showed up promptly and kept his mask on to make us more comfortable. We called because our AC wasn’t blowing cold air. Once he arrived he identified the problem, was able to locate the part in his van, and repair the AC quickly. From him arriving to heading out, about a half hour, we were back to having a cooled down house. I would gladly call him back for any other issues that may arise. 5/23/21 C. McClenny Virginia Beach Once again I must commend one of your employees. My air conditioner upstairs failed me Sat. I called Sunday morning. Morgan called me back promptly and was at my house quickly. He was professional and informative. He told me the problem and sat down to discuss my options . I was really impressed with his knowledge and patience. Thank you sending me another great employee. 5/22/21 N. Doyle Virginia Beach We’ve been using Kellam for more than 23 years. They did the HVAC installation in our home originally and have done all the maintenance ever since. Richard is our tech, very business-like, courteous, personable, capable and performs his duties above and beyond. Happy to continue doing business with Kellam! 5/21/21 P. Dowdy Virginia Beach The guys were gentlemen. Although I don’t know anything about the kind of work, I know they did a great job. 5/21/21 K. Murawski Virginia Beach The system is running great and we are actually cold, which is something that hasn’t happened in 8 years. The techs were very forthcoming and James was extremely nice and polite. 5/21/21 C. Smith Virginia Beach Hunter and his team were great. Very thorough and even fixed damage that was not caused by themselves. 5/21/21 K. Martingayle Virginia Beach Garret and V were professional and funny. They did a fabulous job. 5/21/21 B. Ricks Virginia Beach Garrett was fantastic! Big compliments and can’t wait to use the new system when it gets warmer. 5/21/21 J. Holbrook Virginia Beach The Daikin works like a dream. Allen was very informative and the quality of work with the install team was phenomenal. I am also very pleased with the work on my brother’s generator install. I highly recommend! 5/21/21 N. Pittman Virginia Beach Terrence was very professional and awesome. He is helping fix a problem we have had for over a year dealing with another company. Terrence is wonderful. 5/21/21 J. Chao Virginia Beach My new system cools and heats a lot faster than the old one, so far so good! 5/21/21 S. Garofalo Virginia Beach COVID precautions werevery appreciated and everyone has been a different level of fantastic. Very respectful and the install techs made it easy for us to have a great experience with something we were not excited about having to do. Kellam has us hook, line and sinker. Richard was more than amazing and my mother considers Richard family. I will use all of Kellam’s services for years to come. 5/21/21 A. Marks Virginia Beach The guys were excellent, did great work very quickly and we were pleased with the whole install process. All were professional and pleasant. 5/21/21 L. Henderson Virginia Beach Your team was very efficient, seemed like they knew very well what they were doing and I was impressed how they got themselves and all the equipment in such a small access hole. System is running very smooth and it is very comfortable in the home. I am very pleased. 5/21/21 P. Bailey Virginia Beach The heat is working wonderfully, air is distributing evenly. I am happy with my new install. 5/21/21 M. Ferguson Nofolk The techs were great, clean, professional and polite. 5/21/21 C. Luongo Virginia Beach The install techs were wonderful and neat. 5/21/21 R. Ladd Virginia Beach The tech went above and beyond, he did an awesome job! 5/21/21 N. Rahall Virginia Beach Kellam always does a great job. Professional and timely service. Richard is a knowledgeable and friendly technician who I would recommend to anyone! 5/21/21 J. Sposito Norfolk Replaced the fan motor, the tech was great. I will use Kellan again just because of Linda in the office and Richard in the field. 5/20/21 N. Konchuba Virginia Beach I would rate my service excellent. He was very good, found some issues under warranty and fixed them. 5/20/21 M. Fuller Virginia Beach The crew that installed my new HVAC system was amazing. They were all very personable, worked hard and did an amazing job cleaning up after the job was done. Shout out to LT, John, Nathan and Garrett! I highly recommend this company. 5/20/21 Melony F. Virginia Beach Dear Mr. Kellam, I wanted to take a minute to tell you how impressed I was with the team who recently installed a new HVAC system in my home. I just joined your HVAC USA Club and LT came out to service my unit which was not keeping up due to a leak. He provided me with a choice of changing the coils, which is where it was leaking, or changing my 11 year old system which was in a closet and would be a challenging install. He did a great job explaining various systems available and was very knowledgeable about options that could be done to make a new system work in the small space. John, Nathan, Garrett were the crew that came out for the install. They took their time and came up with solutions while they were here to get this install right. Due to some challenges an time constraints LT came back out and tagged team with John. LT and Nathan worked late into the evening to get my new system running. John and (I believe it was David) came back out first thing this morning to change out some flex pipe that LT and Nathan did not have and completed the job. During all of this challenging install I did not hear them complaining. Each of them stayed professional and polite and I admired their work ethic. I loved seeing the teamwork and respect they had for one another. The clean up they did after the job was over was amazing. It was like they were never there. I am sure you get a lot of feedback when things go wrong, so I wanted to send you this to let you know of my positive experience with your company and I look forward to having Kellam Mechanical service my unit for many years to come. 5/19/21 D. Swanger Chesapeake Time was simply a true professional. He took care of our system and very informative. 5/19/21 R. Windley Norfolk I give my service experience a 5 and will call Kellam again. 5/18/21 P. Aldis I thought it was going to be an electrical quote, but the tech came in and ended up doing the job and cleaned up his mess. I was very pleased. 5/18/21 A. Asfour Virginia Beach Richard very personable & thorough. Checked all components of AC explained concerns, sent me pictures. Even though AC was working but not up to par, may freeze up if weather gets too hot. Suggest I replace it, good proce & helped me set up financing. 5/17/21 M. Ruane Virginia Beach I have been with your company for 13 years and all of your techs are great and well-schooled. The tech changed my electronic filter and completed my maintenance. 5/17/21 P. Harrington Virginia Beach The tech did a wonderful job. He is very knowledgeable and was very thorough with upstairs and downstairs system. On a scale of 1 – 5 I give him a 6. 5/17/21 E. Magula Virginia Beach Jamie was the absolute best and I was so impressed by him. I have never felt more safe and pleased to have someone around. 5/16/21 D. Jaehn Virginia Beach The service tech did an excellent job repairing our system. He was a pleasure to work with. 5/14/21 Z. Lang Virginia Beach Morgan is very nice, very personable and answers all our questions and keeps my system working. 5/14/21 M. McWhite Virginia Beach The technician was very nice and I am happy with Kellam. 5/13/21 R. Hallman Chesapeake Your representative was outstanding. He was highly competent, knowledgable, and made suggestions that lead to a satisfying experience. You are lucky to have him on your staff. 5/12/21 H. Harris Virginia Beach On a scale of 1 to 5 I give the tech a 10! Super likeable, everything I knew he was, very happy. 5/12/21 Mrs. J. Field, Jr. Virginia Beach Excellent service. I am a single widow and I appreciate your business taking care of my needs. 5/12/21 J. Burke Virginia Beach The tech called ahead and showed up. Very nice and polite and did his job doing maintenance on our system. 5/12/21 L. Gonzales Virginia Beach Everything was great even on a bad note of needing a new system. Feeling grateful that they had a unit in stock and could come the next day and get the new system installed. 5/12/21 D. Cole Virginia Beach I had 3 techs out yesterday for my duct cleaning and all of them were really great and great with my puppies. 5/12/21 N. Allen Norfolk Great customer service and a quick turnaround on fixing our AC when it was 82 degrees out. Can’t beat that! 5/12/21 The tech did a great job, he really knew what he was doing. R. Williams Norfolk 5/11/21 S. Fulford Virginia Beach I received a call confirming tech’s window before tech arrived, which was very nice to receive. He wore his shoe booties and I appreciated that. Downstairs unit was blowing, but not cold air so tech tested. He worked on outdoor unit and came back in and explained everything. Thanks for all you do. Tell ‘em Kellam! We don’t use anyone else. 5/10/21 E. Mantel Virginia Beach This was the third person we talked with and by far the best. Answered any questions you have and will not leave until you are satisfied with the results. 5/6/21 V. Woodward Virginia Beach Anthony L. Did a great job. Was thorough and checked our AC unit completely. Communicated his findings and was a pleasure to work with. Very professional. 5/6/21 S. Decker Virginia Beach Morgan came to replace our 22 year old water heater. He got it done quickly and was out of here in no time. Even my dogs loved him! Thanks for wonderful service and great techs! 5/5/21 J. Hartley Virginia Beach Chris did a great job getting me set up for a new unit!! 5/5/21 S. Sands Virginia Beach Superb customer service! Richard B. was professional, kind and explained everything he encountered at our home. He made suggestions for improving our system and provided on site estimates without any pressure. He answered all my questions and when he left I felt I had a clear understanding of what was going on so I could make an informed decision. I highly recommend Kellam Mechanical and it’s because of the service I received by Richard. 5/5/21 D. Bustamante Virginia Beach Technician named Morgan performed maintenance on my HVAC system this morning. Morgan was polite, informative, and professional in every way. Put his own mat down outside before entering, wore covers over his shoes, had mask on, and provided me technical information about my system. Well done Morgan! 5/5/21 B.Dodson Virginia Beach Richard was great! Personable, knowledgeable, and extremely helpful. 5/4/21 C. Rondorf Virginia Beach The tech was very persistent and I am pleased with him getting the job done. 5/4/21 R. Descovich Virginia Beach Great service – on time and very professional! This was routine maintenance but Gerald was so pleasant and helpful. I have always been happy with Kellam 5/2/21 R. Stephens Virginia Beach Richard was on time, very knowledgeable and friendly. He was able to quickly identify the problem and fix it. Not only did he fix it he took the time to show and explain the problem. Then he called the previous technician to let him know what had happened, explained what happened and how to avoid it in the future. Excellent training opportunity put to good use. Thanks to all the technicians that have serviced both of our homes. Excellent 5/2/21 D. Wiggins Virginia Beach Richard was a very professional and knowledgeable technician. I have used this company twice and during the 1st time Richard was able to diagnose the problems even after another company could not figure out what was wrong with my hvac system. The company has great customer service as well as the technician. I will continue to use Kellam Mechanical and always request the most knowledgeable technician Richard. 5/1/21 J. Keith Knotts Island To whom it may concern, Morgan Bayse is a fine young man and is an outstanding representative for your firm. The young men who completed this project (James, Garrette, Nico) were very professional, efficient and did a great job. Also, another project completed recently for me was performed by Jamie Swanson and Shawn who did a great job. 5/1/21 J. Dozier Virginia Beach Great service and very knowledgeable. I highly recommend Kellam Mechanical. Gerald the technician was awesome ! 4/28/21 N. Pittman Virginia Beach Terrence was really professional and awesome. He helped solve a problem that I had for over a year dealing with another company. He was wonderful. 4/28/21 J. Curtis Norfolk My tech did a great job and I appreciated my service. 4/28/21 E. Pahl Virginia Beach Richard did a great job checking my hoax unit to ensure there will not be a problem during the summer. He also recommend new duct work and gave a quote. Thanks for a good job. 4/28/21 C. York Chesapeake Paul was very professional. He quickly diagnosed the issue (leak in two connections to my well pump for sprinklers), replaced the faulty parts, and patiently primed the pump/bled the system to ensure there was no more loss of pressure. I’ll definitely be calling the next time I need help with a plumbing issue! 4/27/21 M. Albertson Virginia Beach Jamie is very personable, trustworthy and knows his business. 4/27/21 R. Corbell Portsmouth It is a pleasure working with John, he does a super job! 4/27/21 P. Lea Norfolk Hi Rick – I would be remiss if I did not get back to you and everyone at Kellam that worked so hard and diligently to correct my mechanical issues. The gentlemen that came yesterday to install were exceptionally professional and considerate, as has everyone that has been a part of this journey. My sincere thanks to all, 4/27/21 J. Ball Virginia Beach They are our “go to” for basically all the services that they offer. Every single person they have sent has been extremely professional, knowledgeable, and friendly. Highly recommend. 4/24/21 C. Condon Norfolk Shawn with Kellam called and asked if it was okay to come early. That was a great start. Once here, he was highly professional and thorough. He explained what he was doing and what was needed to keep my AC safe and running efficiently. He did an excellent job and I will ask for him on my next heat maintenance. 4/21/21 S. Spencer Suffolk On a scale of 1-5, I rate a 10, they did an outstanding job. They were on point and very professional. 4/21/21 F. Driscoll Virginia Beach Everything works great and able to now take a nice hot shower. 4/21/21 E. Stephens Virginia Beach Don was excellent, he was very thorough and knowledgeable and answered all my questions. I absolutely loved the service yesterday. 4/21/21 Lolet A. Virginia Beach Congratulations, You got my business back!!! I’m a returned customer. I have received a $99. promotion card so I decided to give Kellam another try. I would like to thank you for hiring a hardworking and most of all an honest employee (Allen Sherwood). I have watched him doing his work, he did wash up the outside unit thoroughly and no short cuts that I saw him do. With my limited English speaking, I don’t know how to explain the good work he did with my upstairs unit. And he seems happy with uplifting spirit while performing his job. I have had use a few of your technicians with some of my rentals more than 10 yrs ago, Mr. Allen is the most honest I’ve ever dealt with. I have another HVAC tune-up appointment at one of the rentals on Friday, 4/23, I called the office to ask for Allen again. Allen explained the benefits of the new HVAC compares to the 2004 original unit that I have now and eventually R22 will no longer be produce. He did not pressure me to buy a new HVAC right there, though my unit is 17 yrs old. A very professional employee, I was comfortable listening to his advice and everything he had said make sense to me. May Kellam keep an honest employee like Allen…. Please excuse my poor English speaking. Sincerely, Lolet A. Virginia Beach 4/20/21 R. Ross Chesapeake My tech arrived early and completed everything. Thanks! 4/20/21 Mary S. Virginia Beach I would like to give a 10 star rating to Hunter and V. Their work was impeccable, anything they had to move was placed back perfectly. They truly rolled out the red carpet. Everywhere they were was covered. After paying 3 previous companies to fix the problem (never fixed) Kellam has fixed the problem. When Allen came for my maintenance last week he worked diligently to come up with solutions. Today Hunter and V worked on the problem and even found that the furnace did not have to be moved after all. Saving me money. There is more air coming out of the vents in the bedroom over the garage than ever before. I have lived here since 1993. Thank you KELLAM MECHANICAL, HUNTER, V, and ALLEN. 4/20/21 T. Hudson Virginia Beach Richard was wonderful, the absolute best. 4/20/21 M. Spurgeon Virginia Beach I could not be happier with the work of Kellam Mechanical employees Hunter, Allen and V. I have paid a lot of money to 3 other companies with negative results. Hunter and V were professional, everything was spotless when they finished. They changed ducts that were too small. One of them I paid $900.00 for from another company it did nothing for the problem. Thank you KELLAM MECHANICAL, HUNTER, V and Allen. 10+ stars. 4/19/21 Virginia Beach Wade worked hard and did a good job. B. Keenan 4/19/21 L. Lilley Virginia Beach The tech was perfect, wonderful, efficient, polite and overall did a good job. 4/19/21 G. Simpson Virginia Beach Both Shawn and Jamie did a wonderful job and are very personable. 4/19/21 D. Holland Virginia Beach Gerald was just the best technician! Thought I was going to have to spend thousands with another company, but Gerald fixed my problem for a pittance. I highly recommend Scott, the owner, and the folks at Kellam Mechanical. 4/18/21 R. Sisco Virginia Beach We have used Kellam Mechanical for years. They are very customer focused and professional. Richard B, our technician, exemplifies customer service. He stays until the job is done and does not accept defeat. That can be a real challenge when you have a geothermal system but he did it. 4/16/21 N. Baker Virginia Beach Gerald was on time, safe, courteous and informative. it’s always a pleasure dealing with the office staff through the technicians. 4/16/21 M. Fitchett Virginia Beach The electrician went above and beyond, he got screws put back in panel box and figured out light switch that I knew nothing about. He was very pleasant. 4/16/21 L. Chreene Virginia Beach On a scale of 1 to 5, I rate a 10+! I am pleased with how good of a job they did. Excellent. I highly recommend. 4/15/21 J. Keith Knotts Island Everything went well, the maintenance techs were great, professional and very nice men. I am very pleased. Morgan came out initially and was also very pleasant. 4/15/21 J. Whipkey Virginia Beach The tech was amazing, really did a good job, super nice and professional. Overall fantastic. 4/15/21 D. Casino Chesapeake Wade was excellent, I am so thankful you were able to squeeze me into the schedule and fix my issues! 4/15/21 C. Chavis Virginia Beach Called Kellam Mechanical bc of a great review from a friend. They did an absolutely fantastic job. Communication was great. On time. Efficient and knew what they were talking about. Was extremely impressed with our technician, Morgan Bayse and hope to have him back in the winter to service our boiler. Great work! 4/14/21 M. Pitts-Brown Virginia Beach I rate the tech a 6 out of 5! He was so courteous, pleasant and a real people person. 4/14/21 W. Rogers Virginia Beach I got the red carpet treatment and I am thinking about the estimate provided. Tech was top notch and everything was good. 4/14/21 C. Duke Virginia Beach The repairman was knowledgeable and completed his work expediently. He made recommendations to improve the system, and checked that future work would be covered by the warranty. 4/13/21 D. Vaughan Virginia Beach Phil arrived on time and was able to stop the leak, which resolved the issue. 4/12/21 D. Baxter Virginia Beach Tim Vlahos called before arrival, and arrived on time for our spring tune up. He was courteous and efficient and became our dog’s best friend. She laid under his ladder while he was servicing our unit and insisted on accompanying him everywhere he went. He recommended and installed a UV system upgrade on our System installed by Kellam in 2019. 4/11/21 C. Bumphus Virginia Beach The technician was making a repair at our rental property and the tenant was not receptive to the suggestions of the technician, due to circumstances out of his and our control. He maintained professionalism at all time and we were able to come to a short term repair to satisfy all parties and very much appreciate his patience. 4/11/21 S. Byrum Virginia Beach Scott, I want to tell you, that you and Sarah have developed one of the most reliable and professional companies I have dealt with in my years of home ownership. As a homeowner, I have seen and experienced the normal challenges and upkeep a conscientious homeowner entertains to keep the house from becoming more expensive, by doing nothing to address issues. It is obvious there is a lot of emphasis on having quality technicians at Kellam Mechanical. Shawn was fantastic and the ultimate professional in every way. He gave me great information, was 100% aware his mission to do a quality job and promoted Kellam in his words as it applied to our discussions. We discussed the ductwork. He lifted floor vents and showed me the dirt. I had seen it before, but I thought there would be more involved in having the ductwork cleaned. (Also, I trusted him so much to be conscientious with the equipment and going in the rooms. That is the part that usually makes me nervous). The way Shawn presented himself, I trusted him to do a quality job….and he shows excitement about the job. Also, I noticed the new tablet seemed like a good update also. 4/10/21 S. Phillips Chesapeake Tech came late but I got updated phone calls on arrival times, which I appreciate. The service was done well and the area left clean. I feel the price was high for the service rendered but it was within $10 of 2 other estimates. The tech was friendly and offered some helpful tips. 4/10/21 J. Heft Virginia Beach I called Kellam about an issue with my home generator and the friendly rep had someone at my house within an hour. Morgan was very knowledgeable and explained everything he would do up front. I WILL be calling them again! 4/9/21 D. Green Chesapeake The service was great, I was pleasantly surprised. Both Jamie and Shawn were very thorough and kept us informed on what they were doing. Even showed us what the ductwork looked like after the duct cleaning. 4/9/21 W. Gause Virginia Beach This is the second time I have had John as my electrician and he is so pleasant and respectful. I loves his mannerisms. I have a smart house so John informed me on some preventative recommendations as a safety precautions and he explained it so well which I appreciated a lot. Since I first contacted Kellam you have been so good to me and Iappreciate that a lot. It means so much to me. 4/8/21 V. Sacharmillsevich Norfolk Gerald was super nice, professional and knowledgeable. We booked an appointment for services next week after his consultation today. 4/8/21 R. Linke Virginia Beach Dear Kellam Mechanical, On 4/6/21 your team replaced our heating/AC and duct work for our condo in Va. Beach! I am abundantly compelled to write you and say what a fabulous job your team provied our family! We are very impressed by the professionalism, courtesy and very hard work your whole staff provided from beginning to completion! Their coordination and cooperation and respect for one another was wonderful to observe and experience! Unfortunately, I did not get everyone’s name that was here but I can tell you a few of the many. They are Hunter, Andy, “V” and Tyra and Garrett. They could not have been any better and I hope you are very proud of them and their exemaplary service. Their work ethic is beyond reproach! Please thank everyone on our behalf! We are elated with our new system and the timeliness withi which it was installed and completed! Than you all very much! On behalf of the Linke famiy, 4/7/21 S. Rowe Chris is knowledgeable and he and Jamie do great work. You have gained a customer for life. 4/3/21 K. Rau Chesapeake Morgan is great! He has been servicing our HVAC system for years and knows all it’s quirks. Always funny and professional! 4/1/21 M. Richardson Virginia Beach Scott, you better take care of your techs because I am very pleased and impressed! 4/1/21 R. Lindner Shawn was super and he explained everything very well. 4/1/21 C. Johnson Virginia Beach From the minute I was looking for help with my HVAC, to the thorough inspection to find out what was wrong, this was a great experience. Richard was very detailed about the issues, explained the process, and put my mind at ease that my system would be fixed and fixed correctly. I am very pleased I found this company, and I’ll be using them for future service needs. Amazing. 3/31/21 B. Bluestein Virginia Beach We’ve become quite familiar with several of the techs and staff at Kellam. They installed a new HVAC system to replace a 15 yo unit in Febr. and it took a few return visits to adjust all the bells and whistles on it. Each tech was professional, polite and respectful. Richard B came yesterday to do the final tweaks. He also looked at another 15 yo unit we have that failed to cool our upstairs. There was a refrigerant leak and the likely culprit was pretty obvious on the rusted out equipment he showed us. He offered options but we decided to replace that unit as well with a 17 SEER Am. Standard system. He completed our finance package with us and install is set for this week. If anyone asks for a recommendation I Tell ‘Em Kellam! 3/30/21 R. Powell Knotts Island The technician was absolutely stellar!! He was running up and down the stairs and just a fantastic experience. Kellam Mechanical always gives great service, but Jason was just Fantastic!! 3/26/21 B. West Virginia Beach Dear Scott, I want to tell you how pleased I was with Morgan Bayse. He went beyond the call of duty. He assisted me in getting Dominion energy alerted to the problem and saw that I was being take care of. He is a polite, caring and considerate young man. I know you are proud to have him with your company. Sincerely, 3/25/21 B. Moore Virginia Beach Always great service from Richard. Can always rely him and his work. 3/25/21 A. Lamay Virginia Beach Richard was great. Friendly and willing to explain everything about the service. 3/24/21 L. Deel Virginia Beach The tech did a great job. He took the time to explain everything he did. 3/23/21 J. Weibley Norfolk Richard was very professional and did a thorough tuneup of our A/C units. He is knowledgeable in his line of work. 3/23/21 R. Shepler Virginia Beach Gerald was personable and very detailed with his explanations. He was not trying to sell me anything and I felt comfortable. He provided his card and said to call him out anytime I needed help. 2/23/21 M. McWhite Virginia Beach Shawn was very nice, he went outside and cleaned the coil and everything was completed. I am satisfied with my service. 3/23/21 L. Evans Virginia Beach Jamie was very polite and nice. I am happy with all the techs and I like that I can chat with them. He was able to find my fourth system in the attic and completed the maintenance on all of them. 3/23/21 S. Kennedy Virginia Beach My tech arrived early, approved by me and appointment went great. I have recommended Kellam many times. 3/22/21 S. Imperial Virginia Beach The technician called ahead and arrived within the timeframe and everything is completed. 3/22/21 E. Szilagyi Virginia Beach Richard was able to quickly resolve my issue and I was able to have heat the entire weekend. 3/22/21 E. Szilagyi Virginia Beach Richard was able to quickly resolve my issue and I was able to have heat the entire weekend. 3/19/21 Russell S. Virginia Beach Had Kellam team install a new HVAC system. Rusty provide four different quotes for us to choose which cost wise was best for us. Once we picked a system, Neal and James installed both systems and they were on time, careful and the most highly competent technicians that I have ever seen. Both were helpful in answering our questions, providing advice, and representing Kellam in the highest manner. We could not be any happier with every aspect of our experience with the Kellam team. 3/19/21 R. Lindo Virginia Beach Boogie does exceptional work and is always great. I am very pleased. 3/18/21 L. Liles Virginia Beach I highly recommend Richard. He is a great guy and very thorough to detail. Just an wonderful person & very nice, wonderful person and was able to complete the job. 3/18/21 S. Morgan Virginia Beach I give your service a 10! My maintenance was completed and replaced my bulb. I will have my husband call back for a ductwork estimate. 3/18/21 Steve Brown Suffolk My technician was awesome and very personable and even walked him through everything and gave suggestions. I love Anthony as my tech and want to have him come out anytime I calls in and willing to wait when he’s available. I give him 1,000 stars. 3/18/21 R. Lindner Virginia Beach I couldn’t be more relieved about my tech experience with Morgan . He was nice and he explained everything and I couldn’t be more happy!! give him a raise because he deserves it and look forward to working with him again because he just such an awesome person !! 3/18/21 R. Creekmore Anthony was very professional and his customer service is on point! My experience with Kellam mechanical has been fantastic! 3/17/21 C. Mcgirr Virginia Beach Gerald is a wonderful, wonderful tech with great service. Everything went well. 3/17/21 J. Debrango Virginia Beach I was thrilled with the work that was done and wanted let Scott know personally that the guys did a fantastic job! I was very impressed. 3/17/21 C. Adams Virginia Beach A big thank you to Scott and Sarah Kellam and all the professionals at Kellam Mechanical for my new HVAC system. After going through years with a system that was not providing the comfort that was advertised I had reached my breaking point, so I called Kellam Mechanical. The Comfort Consultant Rusty Bailey came out and did a whole house assessment and provided me with multiple choices and options to resolve my heating and cooling short falls. In the end a larger AC system, heating and an additional recirculation vent was installed. The changes were immediately noticed with a higher volume air and warmer and cooler air coming from the registers throughout the house. I could have not be more pleased with the professional installation either, the installation crew came early in the morning, set floor protection up and went straight to work. The crew had all their tools and materials for the job and did not have an issues with the installation. In the end they had done an excellent job, the crew was very professional with their hands on review of the system and were very patient with me while loading the phone app for the Eco Net thermostat. If you are in the market for a new HVAC system or need any support that Kellam Mechanical provides, call them you cannot ask for a more professional organization to work with. I look forward to Kellam Mechanical keeping my home in the comfort zone going forward, again thank you for all you’ve done. Chris and Theresa Adams Virginia Beach, VA. 3/17/21 The Freemans Knotts Island Note of thanks to Gerald. He did a thorough spring inspection of our HVAC system in Knotts Island. 3/16/21 B. Baraniak Virginia Beach Time did a great job on Sunday to check my leaking water heater. He had a great attitude and knowledge, he did an outstanding job. 3/15/21 Wendy G. Virginia Beach I signed a contract with the technician. He gave me options for the air scrubber, he was very friendly. I am a huge fan of Kellam and I love that I cant trust your techs to come into my home. 3/15/21 R. Butler Knotts Island The tech did wonderful and I really enjoyed his personality. 3/15/21 C. Aquino Virginia Beach Gerald was very knowledgeable of the products and services Kellam Mechanical has to offer. I used this company for my rental properties and my home. Tell ‘Em Kellam !! 3/15/21 A. Canlas Virginia Beach 5 stars to Kellam and Gerald K. He’s very professional and knowledgeable about his job. He answered correctly every question I throw to him. I’m a very satisfied customer! 3/14/21 L. McMillan Virginia Beach Phillip B. from Kellam Mechanical came to my home to install new equipment and check on a potential water heater leak reported by my security system. Phillip provided what I consider to be the ideal service call experience. He arrived on time, he was courteous, pleasant, professional, knowledgeable and respectful of my home throughout his visit. Phillip began with an examination of the water heater, after which he assured me that there was no leak but only a bit of condensation from an exposed copper pipe which he immediately took care of with insulation. When the equipment installation was complete, Phillip took the time to carefully and patiently demonstrate how to use it as well as explain the options I have for personal adjustments. For anyone who needs plumbing assistance, I would wholeheartedly recommend Phillip B. at Kelllam Mechanical. This fine young man is certainly an asset to his company. 3/14/21 B. Kifer Virginia Beach Morgan came to do the maintenance on my system and I will say that I’m happy with the service he provided as well with the company. They know how to care for their customers. 3/13/21 M. Saunders Norfolk Tim Baker has been consistently trying to handle all my repairs and airducts!! 3/12/21 D. Beloff Virginia Beach Mr. Barnes was extremely professional and patient with us. He spent over five hours with us going over every detail in our situation and ultimately sold us an entirely new system for our home. We are very pleased with the service and professionalism! Will definitely recommend to our friends and family. 3/12/21 K. Anderson Virginia Beach The technician went above and beyond he trimmed the bushes for the customer, and was very respectful, kind and forward with his job. 3/12/21 C. Aquino Virginia Beach The tech helped me understand my system, did a good job and put on his mask and shoe coverings. 3/12/21 M. Massetti Virginia Beach Kellam is always reliable and Morgan is professional. He abides by the companies COVID regulations by putting on booties and wore a mask at all times. We will request him for our next service or troubleshooting venture. Thanks Kellam. 3/11/21 T. Turley Chesapeake I had a great experience with everyone that has come out. My AC is working and now water heater is too. 3/11/21 K. Anderson Virginia Beach 5+ for Allen, hire more guys like him! I was very impressed with his knowledge and love your service. 3/11/21 K. Mclaughlin Chesapeake Morgan is an awesome guy. You all really do great work and I appreciate you all and Morgan so much. 3/11/21 M. Pitts-Brown Virginia Beach I was very satisfied and I had wonderful service. I love working with you all. 3/11/21 E. Gibbs Virginia Beach I want Scott to know that Phil was TERRIFIC and did an excellent job explaining the results of his PSA inspection. He gave him 10 STARS and was extremely pleased with his work. 3/10/21 W. Guase Virginia Beach I am please with the service I received with Kellam. Very thorough and explains whatever they do. Very professional. Felt safe to have them in my home. Followed all precautions. 3/10/21 R. Struebing Virginia Beach Outstanding technicians. Explain how the equipment work.Neal and James were top notch. 3/10/21 D. Gomez Virginia Beach Best technician in the business. As soon as he sees the issues. He know exactly how to fix it. Came out to service a thermostat issue and was complete within 10 minutes. Go with Kellam Mechanical and Richard as your preferred technician. 3/10/21 A. Harris Virginia Beach Excellent work by Richard Barnes. On time, and very efficient. 3/10/21 D. Murphy Virginia Beach So far everyone of Kellam’s techs have been great and I am satisfied with my service. 3/10/21 J. Pardee Virginia Beach I rate Kellam a 5+. You all were able to fit my into the schedule and the tech called before he arrived and was able to complete everything, so I am happy. 3/10/21 M. Richardson Virginia Beach John and Tony did an immaculate job on my electrical services. Fishing wires through the wall is not easy, but they made sure not to make a huge mess and did a fantastic A1 job. Scott has fantastic techs! 3/9/21 N. Hill Portsmouth My appointment with the tech was a positive experience. I couldn’t have asked for a better tech and everything was completed in a timely manner. 3/8/21 J. Kruskop Virginia Beach Your Kellam tech was a very nice gentleman and I would highly recommend him. 3/8/21 L. Church Norfolk Everything went well for service and the tech arrived on time and completed the job. 3/8/21 G. Futrell Chesapeake I am happy with the service and will be calling back for another project, thanks Kellam! 3/8/21 J. Gay Chesapeake Rusty did an outstanding job working to find a replacement. He was very patient with my 86 year old mother (jean gay) The team today was excellent, polite, quick snd did a great job keeping things picked up. We will definitely recommend kellam mechanical. 3/8/21 C. Adams Virginia Beach Hey Scott, your guys just finished up installing the new Ruud HVAC system. I just wanted to let know they did a great job, very clean work space, great professional installation, you should be very proud of the men who represented your company today. I am very glad to finally join the Kellam Mechanical long list of satisfied customers. I would like to sign up for the maintenance service plan, too. Anyways, great job by your crew today, thank you, Scott. The system is up and running like a champ! Respectfully, your friend, C. Adams 3/5/21 W. Wagner Virginia Beach If you could clone Chris do that because he was concise, knowledgeable and showed me everything I needed to know. 3/5/21 Kay T. Virginia Beach I have been a Kellam Mechanical customer for 10 years. During this long relationship, I have found all of Kellam’s employees to be professional, knowledgable, and respectful of me and my property. Any time it is necessary for repairs to the geothermal unit, I am given reasons and options. I never feel I am being sold a “bill of goods” or coerced into making upgrades. Most recently: Thanks, Neal A. and your team, for persisting until you got that ductwork configured to do it’s best work! 3/4/21 J. Holder Virginia Beach Morgan is highly skilled and waisted no time in diagnosing issues on both my HVAC system and generator. He he quickly made the repairs and completely explained to me what issues were and the costs associated with getting them repaired. 3/4/21 C. Becker Suffolk Richard is knowledgeable and helpful. Any mess he makes he cleans it up. Friendly and courteous. 3/4/21 L. McMillan Virginia Beach Phillip was extraordinary! Best experience I have had with any Kellam technician! He explained everything, which was fantastic. 3/3/21 K. Cohen Virginia Beach Tim went up and beyond for my service and changed my filters and I appreciated that. 3/3/21 M. Proffitt Portsmouth Richard is always respectful and a great tech and I always ask for him. 3/2/21 L. Scott Virginia Beach Gerald showed me everything I needed to know. He was very informative and a great guy. 3/2/21 P. Mattke Virginia Beach Chris is an exceptional tech, I am very happy with my service. 3/1/21 R. Daniels Virginia Beach Tim was very professional , personable and explained every aspect of the job he was performing. Hopefully he will be our HVAC service tech in the future. 2/28/21 M. Martin Virginia Beach Richard Barnes serviced us a couple of weeks ago. He was thorough, neat/cleaned up everything after himself, explained everything clearly, and told us why he recommended a couple of upsells, and then took our word for it when we accepted one of them and not others (did not push). I especially liked that he took pictures up in our attic and texted them to us (we are in our 60’s and do not often get up a ladder anymore). He is a consummate professional. 2/26/1 J. Kelly Virginia Beach I was pleased the tech stayed for a while making sure he resolved the issue. He was very knowledgeable. 2/25/21 S. Stevenson Virginia Beach Wade was the nicest man that ever came to do my service and I would prefer him for future service. 2/25/21 M. Donohue Virginia Beach Tech showed me detail and explained everything. He knew what he was talking about. I am satisfied with my service. 2/25/21 T. Turley Chesapeake Morgan was great! Really appreciate him walking me through the steps he was doing to troubleshoot my system. He quickly diagnosed the issue and got the system back up and heating my house again! Thanks! 2/25/21 D. Sell Virginia Beach We’ve been Kellam Mechanical customers for many years & they’ve always provided nothing short of stellar customer service! Today was no different. Richard & his Teammate were exceptionally professional, knowledgeable, & courteous. Thank you! 2/25/21 S. Henderson Virginia Beach They figured out what was causing heat lost quickly and expertly. The technicians were very polite and respectful. 2/24/21 P. Carmen Virginia Beach The tech was very friendly, positive, professional and wore mask. 2/24/21 B. Clark Virginia Beach Smitty is a good dude we talked a lot and found we have a lot in common. Everything went great with my maintence service. 2/24/21 S. Howard Portsmouth Gerald K. is the absolute best! I could tell he really cares about the quality of his work. He explained how things work & what problems to look for in the future. Definitely recommend him for HVAC needs! 2/24/21 G. Nagy Virginia Beach Richard provided excellent service for our recent heating repair. He was very professional, thorough and knowledgeable. Not only was he able to repair our system but it is running better that it ever has. I would highly recommend this company and especially this technician for any service you may need. 2/23/21 M. Mostert Virginia Beach We are long time Kellam customers. We have always found both the office and technicians polite, informative, and highly professional. Today, Neal A. and his team mate installed a new heating system. They began work exactly on time, were very careful to cover exposed carpeting, etc., and cleaned up before leaving. They were helpful in answering our questions, providing advice, and generally representing Kellam very well. Thank you! 2/23/21 F. Emilio Virginia Beach I was really impressed with Richard. He went up and beyond and explained to me and my room-mate about everything. He was very polite. 2/23/21 S. Sonner Norfolk I really appreciate you honoring what I was told when pump was ordered 10 years warranty and getting correct date! Thank you! I thought the company would live up to its word!I spent a lot of money for this pump! An expense I was not expecting! 2/23/21 J. Wilkins Virginia Beach Fantastic! This is one amazing company, they do not ever disappoint! Their techs always give 100%, and today I had a planned replacement part installed by Gerald Kearney. He is so knowledgeable, he had excellent tips that will potentially save us thousands of dollars protecting our outdoor hvac system. He went above and beyond, and we are so grateful. We always have amazing service with Kellam! 2/22/21 D. Leber Chesapeake I was worried that there was an issue with a newly installed furnace. Neal A. came (even earlier than estimated), checked it all out, answered all my questions and assured me it was operating properly. I was very pleased with the installation personnel, and especially with their response to my concern. 2/22/21 H. Pak Virginia Beach The technician completed my maintenance with no problems. I love working with Kellam and I will be recommending you to a friend. 2/22/21 W. Dodson Virginia Beach I very much appreciate the courteous and knowledgeable service that Richard Barnes provided in assessing and providing solutions to my heating issues. He is a true professional and I would highly recommend him and Kellam Mechanical to anyone needing HVAC service. 2/22/21 T. Harrington Virginia Beach Garrett and John just left and they did an outstanding job on our HVAC system! We had a total replacement and they were in and out with a surprisingly quick install. Always polite, clean and responsible they represent Kellam Mechanical in a most professional manner. We will continue to rely on the folks at Kellam for all of our HVAC, plumbing and electrical work! We wouldn’t think of using any other service provider as they continue to be the best in town!! 2/20/21 R. Friedman Virginia Beach My husband and I were very impressed with Kellam, and in particular with Morgan. He was punctual, very thorough, and took the time to sit down and explain things. We found him to be very knowledgeable and trustworthy. 2/19/21 A. Villenueva Virginia Beach Neal is awesome! He is naturally friendly and even more, very knowledgeable. I truly appreciate his knowledge all around which will help my HVAC system in the future. Thank you Kellam. 2/18/21 F. Felini Virginia Beach I use Kellam Mechanical because I am generally leased with their responsiveness and services. Every once in a while, however, the services reached a special level of excellence. This is true for a recent service provided by Gerald K. During a recent cold spell my HVAC was not putting out sufficient heat to keep our place warm. Kellam provided a technician quickly and Gerald ascertain the problem and resolved it during his service call. The system was up and running before he left. He noted, however, that a heat sequencer in the circuit to provide auxiliary heat had failed and needed to be replaced. Getting the replacement part proved to be a problem. Despite incomplete information provided by the manufacturer, Gerald was able to use the information received from the manufacturer to identify and obtain the appropriate part. At all times he kept me informed of his progress and installed the part he was able to obtain from a different distributor. It is service like this that makes you want to stay with a specific service provider. 2/18/21 J. Linville Virginia Beach Another great experience with kellam mechanical and my favorite technician Morgan! Was able to find and fix my problem fast and I like that they sent out the same tech. Kellam makes you feel like part of th family and not just one of their many clients. Having the same tech come out is nice because they already know your system and I appreciate seeing the same person, especially when that person is as awesome as Morgan!!! Thanks again and keep up the good work Kellam Mechanical, and my tech Morgan! 2/17/21 E. Donaldson Virginia Beach Richard was beyond kind and knowledgeable. He worked so hard to get our heater problem fixed and was so professional and sweet while he was in our home. Thanks Richard!!! 2/17/21 A. Bird Virginia Beach I am always overly satisfied when I need to call Kellam Mechanical! Everyone is so polite, and they are always quick to get a technician out to help. Chris C showed up promptly. He was very friendly and he was able to get my hot water heater serviced and working within the hour! I’ve been using Kellam for years and highly recommended their services. 2/17/21 J. Searcy Virginia Beach Richard B. Thank you! Great customer service, and professional. Very knowledgeable and detailed with repair and system operation explanations. 2/17/21 M. Thompson Virginia Beach Kellam is a fantastic company. I think of them as my partner in HVAC. Their service is prompt and their techs are knowledgeable. However my favorite trait of Kellam is their professionalism. I recently bought a house with broken and unsalvagable geothermal, radiator hot water and ineffective solar hot water. Kellam helped me to determine the best systems for the home, pull out the old and make conversions to install the new. This was a big process with lots of potential issues. Kellam provided reasonable pricing, quick service and when the inevitable issues arose they solved them without fuss. I would recommend them without hesitation. 2/17/21 S. Wilson Morgan was very impressive and did an excellent job and I would be happy to have him back to my house at any time for future work. 2/17/21 R. DeJesus Chesapeake We needed a new valve assembly for our shower and Kellam Mechanical came through. Phillip did an amazing job. He was also for informative and took time to even clean up after he competed the work. Definitely will be looking to going Kellam Mechanical for any other needs. 2/16/21 D. Byrd Virginia Beach From start to finish Kellam Mechanical made the experience great. From the first phone call, to Richard showing up at the house the same day with a door mat, booties and a mask to a full team of John, Neal, James and Andrew completing the job in a timely manner, you can tell these guys work great together and are like family. One thing was clear they all really enjoy their job which makes working with them a pleasure. I would recommend Kellam Mechanical to family and friends without hesitation. TELL EM KELLAM! 2/15/21 M. Lindsay Virginia Beach Richard the service tech was knowledgeable and very polite. His customer service was spot on. Kellam is an excellent company with great employees. 2/12/21 The Moore Family, Portsmouth To Mr. Boogie, Just want to take this time to say thank you for the quick response and courteous customer service and your talent and skills which blessed our family during this time. May your day be blessed, purposeful and fulfilling with the help you provide others. Have a wonderful day. 2/12/21 T. Camp Norfolk I am happy with your services and glad I went with your company since my former hvac company I used was disappointing. 2/5/21 W. Ford Virginia Beach The tech that you sent was outstanding. 2/5/21 F. Williams Virginia Beach The tech was very personable and wonderful to work with. 2/5/21 M. Thompson Virginia Beach Derrick is a good one. You’ve got to hold on to him. He wasn’t impatient with me and did extra quality checks, didn’t rush and explained my older system. Very impressed! 2/4/21 C. McClenny Virginia Beach Once again you kindly sent Chris to my servicing. He is professional, knowledgeable and answers all my questions. I appreciate that in a company. 1/29/21 J. Koonce Virginia Beach Gas Furnace was not pushing heat. Only cold air and shutting off after 2 minutes. House would not maintain temperature. Technician Richard Barnes came out cleaned the burners and Igniter sensor and didn’t relize our thermostat programmed on a 5 day cycle and we didn’t even know it was we bought the house and just normally adjusted temp up or down never no issues till our temp kept dropping to 67. Anyways he cleaned the items, cleared the programming and we have heat now. Thank you for such fast service. 1/27/21 S. Barton Chesapeake We have been clients since we moved to Chesapeake five years ago. I have found every technician to be very knowledgeable. They have been very professional. The most recent service was completed by Morgan, who had also done our winter check up at the beginning of the season. I had called to ask about a damper system since the upstairs bedrooms were getting too hot while the downstairs was almost 10 degrees colder. Morgan checked the system and found that we already had dampers and made adjustments. He even followed up with me a couple of days later to make sure we were getting the desired results! 1/26/21 V. Aiden Virginia Beach Our hvac service technician is Richard. He was very thorough, very professional, pleasant, and very knowledgeable. Thank you for excellent customer service. 1/26/21 C. Wear Virginia Beach Both techs were awesome and I referred Kellam Mechanical to friends. 1/26/21 T. Barnes Virginia Beach Tech was great, very respectful and answered all my questions and I rate him a 1-+! 1/21/21 V. May Suffolk Tim was my first and only tech and I love it that way. I am so glad my neighbor recommended Kellam Mechanical to me and I look forward to doing more business with you. 1/21/21 S. Morris Virginia Beach Richard is the best hvac tech out there and I thought it was going to be an easy fix, but spent 3 hours on the job because he was determined to find the issue. 1/20/21 M. Bouboin Chesapeake My family is new to the area and we recently purchased a home. We have a dual unit for heating and A/C, but the ground floor heating decided to not work. My wife called it in to be diagnose and fixed. I’m not sure how we got to speaking, but Kellam’s service tech by the name Morgan and I spoke and he seemed to understand we were new to the area (from the west coast) and were not familiar with the heating system as it relates to this “red” light switch in the garage. Morgan graciously advised us to check it as this is apparently a common “boy to I feel dumb” occurrence. Over the phone, he advised me of my simple solution, flip the switch back on. SMH. I’d like to think he appreciated not having to drive out to us as we cancelled the request. Thank you to Kellam, and thank you to Morgan. 1/19/21 G. Olmstead Virginia Beach 1/18/21 N. Briggs Virginia Beach Richard was very professional, personable and knowledgeable! He explained everything to me. I would highly recommended Kellam Mechanical. 1/16/21 V. Randolph Virginia Beach Out of a 5 rating, I rate you all a 6. You all exceeded my expectations. 1/14/21 K. Kinser Chesapeake Hi Everyone at Kellam Mechanical! Just want to thank you for taking care of my family’s HVAC needs, recently . . . and in years past. I can always count on you to do your best and produce great work – with ‘over the top’ customer care, to boot! I know that when I call Kellam – the job will be done quickly . . . and done RIGHT. Thanks, Scott and all your team! 1/14/21 A. Brubaker Virginia Beach The tech explained on how to keep things working and I am satisfied with my overall experience. 1/13/21 R. Garland Chesapeake I wanted to send a customer service review regarding Mr. Barnes recent visit. He was extremely pleasant and polite from his notification call to his arrival. He was extremely thorough and educational. He was able to troubleshoot the problem and make the necessary adjustments. I feel he went over a beyond. Thank you for sending him out. We appreciate and trust Kellam Mechanical and there employees. 1/12/21 Ellis Jones Norfolk We had a radiator shut off valve water leak that we thought needed replacement. We asked Kellam to send someone for the work. Chris was dispatched and everything was taken care of. Before draining our heating system so the valve could be replaced Chris said “Let me check one thing before we drain the system. The packing nut may have loosened therefore causing the water to bypass the packing.” Long story short – Chris took a wrench and tightened the packing nut – leak stopped. Chris exhibits a high level of professional integrity that actually saved us a bit of money. Any time we have an issue that Kellam can manage for us I’ll request that Chris be sent. 1/12/21 T. Robinette Virginia Beach Techs were great! The Electrician, the Plumber, and the HVAC guys have all done a great job. It was a very pleasant experience. 1/11/21 J. Wilson Virginia Beach The tech did a great job and was very polite. I was pleased with the service. 1/11/21 J.Tadalan Virginia Beach I actually called two other places before calling Kellam. The other 2 place were not able to give me a same day appointment to get my heat and hot water working. Kellam was able to fit me in same day. Courtney actually said it would be sometime after 7 PM but Morgan called me and said he would be at my house in 5 mins at around 5 PM. Morgan is very professional and knowledgeable. He was able to explain what was going on and what needed to be done. I was very pleased with my experience with Morgan and Kellam overall. 1/9/21 J. Albertson Virginia Beach I just wanted to send in a compliment for Jamie, who performed our service the other day. Such a pleasant, knowledgeable young man. Very polite, and answered all my questions. I would be happy to have him as our regular technician if that is possible. Thank you! 1/8/21 G. Huey Virginia Beach The tech went above and beyond on his visit and I would like to have him back for future services. 1/8/21 D. Lohrmann Virginia Beach The technician was able to resolve light bulb issue and I am satisfied with service. 1/8/21 S. Campbell Virginia Beach Kellam Mechanical and Chris Coffey did a wonderful job. They were quick to respond when I had problems with an old Heating system. They quoted reasonable prices and even when they ran into a few issues stood by their quote. They performed the installation exactly as described with protection for carpets and safety processes. They also informed me about the required city inspection and assisted that by providing a ladder. I don’t remember everyone’s name that was involved but they were all very professional. Great service! 1/7/20 E. Karotkin Virginia Beach Tech was great, we appreciate the good service. 1/7/21 W. Rosenow Virginia Beach The tech that arrived was cordial, polit and business like. 1/7/21 P. Munsell Carrollton Morgan is a very competent technician, and is very pleasant and cheerful to be around. He will take his time to answer any questions and point out exactly what’s wrong. He diagnosed that my blower motor was ready to go up, so he ordered a new one. A few days later the blower quit completely. Unfortunately it took awhile for the new motor to get to Kellan Mechanical. As soon as it came in, Morgan was scheduled to come out and replace the old one. Now we happily have heat once again. Thanks for the great job Morgan. 1/6/21 R. Hallman Chesapeake Tech was nice, professional and made good suggestions and really knew his stuff. I am so glad I became a customer a couple of years ago because I was not happy with the other company. 1/6/21 A. Garland Chesapeake Kellam Mechanical is AWESOME! I had just gotten back from vacation to find out our downstairs unit wasn’t working properly the next morning. In less than hour it was able to be diagnosed and fixed and we don’t have to be cold anymore. I had great service from start to finish just in time for the cold weather by the tech, Chris. There might be choices out there for HVAC – But I am SO GLAD I chose Kellam Mechanical for our service and signed up for an agreement with peace of mind. I tell my friends and family – “Tell’em Kellam!” when they need help with heating and cooling in their home. It’s simply the BEST. Good people and fair prices. 1/5/20 T. Carpenter Virginia Beach Jamie is Fabulous! Yet another great experience with Kellam! Jamie came to do our winter service, and was amazing. I am disabled and he was amazingly patient, nice, and helpful! He helped us find a solution that will be more manageable. And while he was here, some of our trash bags mysteriously made it to the city containers. Everyone that we have met from Kellam has been just plain kind. 1/5/21 S. Miller Virginia Beach Both men were excellent. Shawn is first class and explained everything. Could not say enough good things about both of them, FIRST CLASS! 1/4/20 S. Yakstis Virginia Beach The tech was wonderful and always on time and gave assessment of aging system and options for replacement. You all are amazing. 1/4/20 J. Bonney Virginia Beach Morgan gets 5 stars and if I could I would give him a 10 because he was perfect as always. His recommendations helped improved my allergy issues also. 1/4/20 S. Jones Norfolk I would have John back in a heartbeat, he was excellent. I appreciate your transparent pricing and efficient and quick labor on the job. 12/30/20 L. Touric Virginia Beach Tech was very, very patient and went above and beyond. 12/30/20 M. Fitchett Virginia Beach 12/29/20 J. White Virginia Beach Ya’lls service is always a red carpet experience! 12/29/20 J. Simpson Virginia Beach I can’t say enough about Derrick working hard on the clog and I request him to return to repair some faucets in future. 12/29/20 D. Touhey Virginia Beach Tech was great and wore mask, I was very pleased. 12/28/20 C. Thomann Virginia Beach Morgan is always timely and efficient when he makes his visits. While I’m sure the rest of the crew is just as good as he is, I always specifically request Morgan because I know he’ll get the job done. 12/28/20 L. Duquette Richard was there a while and he got the job taken care of and she was happy with the service. 12/28/20 M. Elder Tim did a good job and Mrs. Elder was satisfied! 12/28/20 Z. Shuffels Morgan was great and got the job done! 12/28/20 J. Clark Virginia Beach Tech was on time, did a great job and I was very impressed. I will be calling back to get two toilets replaced. 12/23/20 R. Wiltshire Virginia Beach I found Kellam searching the internet and landed on the Next Door site. I had no heat and I was able to schedule for first job this morning with Terrence. The tech was very Professional, clean and fast. I bought a USA Maintenance Agreement you have gained a customer for Life. Tell em Kellam!!!! 12/23/20 K. Asgeirsdottir Virginia Beach I loved Richard and I was really impressed with the job he did. He was also friendly with my dog. 12/23/20 S. Rosenberg Virginia Beach The gentleman was great to work with, wore his mask and booties and I am very pleased with the service. 12/23/20 J. Faris Virginia Beach Resolved thermostat issue and techs stayed for a while to make sure the job got done. They arrived early and did a great job! 12/23/20 S. Bond Virginia Beach We had Chris help us install our generator. He was very helpful and knowledgeable. Really took the time to show us everything and made sure we knew what to do. 12/21/20 J. Bonney Virginia Beach Smitty wet up and beyond for his visit to make sure everything was fine. He even stayed longer than he should to recheck. 12/21/20 S. Fritch Norfolk Jamie was awesome along with the other tech. I was very pleased over all 12/19/20 A. Page Norfolk Jamie is a very exceptional young man. The maintenance was very nicely done. He explained everything beautifully and was very thorough. He even explained and addressed any questions about the agreements. 12/17/20 S. Alfred Virginia Beach Tim Baker is an excellent Service Technician! This call was not an easy situation, there are three systems in my home, two split systems and a mini split. I had no heat on the second floor. Jessica sold me the USA Maintenance and I was thrilled I got same day as service. It was definitely a 5 Star Review!! 12/16/20 J. Pennington Virginia Beach Morgan was prompt and called ahead to let me know what time he would be here. He is always prompt and knowledgeable and meets my needs. I am pleased with the service I have received from Kellam. 12/13/20 E. Louro Virginia Beach Morgan has wonderful work ethic. I request him all the time because I know that the work will be done 110%. He is very reliable and patient. Smart man! 12/12/20 M. Daugherty Va. Beach Richard Barnes, HVAC Service Technician, is a wiz when it comes to HVAC systems integrated with smart home technology. As thermostats become part of a smart home, like at my place, you HAVE to have someone that know how to make smart thermostats talk to modern HVAC equipment. We had some trouble with our COX installed ZEN Wifi thermostat communicating with our new Ruud furnace installed by Kellam Mechanical. Rather than point at COX, Richard came in and simply made it work. He stayed and tried it 3 times to make SURE that we had heat coming on correctly. He trouble shot a blown fuse and did not leave us until he KNEW it was going to keep us warm. Kellam…Richard is a fine young man who knows how to integrate smart home technology with HVAC…you need to have him teach ALL your techs…because smart home technology isn’t going away any time soon! Thanks Richard (and Go Browns!) 12/11/20 J. Smith Virginia Beach Tech was professional. He came to perform the yearly inspection and also installed a thermostat and I am satisfied with the work. 12/11/20 K. Boone Chesapeake Shawn was courteous was able to complete the maintenance with no issues. 12/9/20 J. Christian Virginia Beach The job was completed and I am satisfied with the job. 12/9/20 R. Penland Virginia Beach I was happy with the water heater flush and found no leaks. The plumber also checked under the house. He was courteous, efficient and professional. 12/9/20 R. Rickert Virginia Beach I was pleased with the tech wearing booties and offering refrigerant caps for safety purposes and I love my new thermostat remote app. I can adjust the temperature from my phone. 12/8/20 C. Kenner Norfolk Gas leak. Kellam Mechanical was prompt and immediately came out to service the leak. The technician was very knowledgeable and took all the safety precautions regarding COVID-19. Job well done. If you need service, ask for technician Richard Barnes. He is amazing! 12/8/20 N. Harding Virginia Beach Morgan is responsive, dependable, knowledgeable and thorough. Can’t beat him! 12/3/20 D. Bustamante Virginia Beach Just bought a home in Virginia Beach and needed a maintenance contract on HVAC equipment. Went to Kellam Mechanicals website and was engaged in live chat, with follow up call and technician at my house performing maintenance 24 hours later. The process of getting information on Kellam’s maintenance program, cost and scheduling was so easy and friendly. Technician named Morgan called 1/2 hour before arrival, showed up with covers for his shoes and a mask. He asked questions to make sure he understood exactly where my equipment was and any concerns I may have. He took the time to educate me regarding operation of my equipment, and he made a few adjustments that instantly made a difference in how my air was balanced throughout my home. The entire process from start to finish was so professional and simple. Thanks Kellam for an outstanding customer experience! 12/3/20 D. Ohnemus Virginia Beach Chris came out to look at some control wiring on our heat pump air handler. He called ahead as promised, arrived promptly and secured the wiring nicely in a short time. It’s the kind of service I appreciate. What else can I say? 12/3/20 P. Sykes and J. Riddick Virginia Beach Dear Mr. Gibson, We just wanted to say “thank you” for the excellent service we received from you recently with our plumbing issue. Thank you so much for your professional knowledge and taking the time to show us what was done/ We would also like to say thank you for the respect your showed our home. Here’s to wishing you much successs in the future with this outstanding company. Mrs. Kellam, Today (12/3) was the first time we used your plumbing service. Our tech was Mr. Derrick Gibson. He was so friendly, knowledgeable and professional. He took the time to explain to us what he did and also treated our home with so much respect. Thanks for continuiing to provide our community with such professional service and outstanding employees. Here’s wishing you a very “Happy Holiday Season” and all in the incoming year. Sincerely, P. Sykes and J. Riddick 12/2/20 J. Parsons Virginia Beach Excellent experience. We signed up for an annual maintenance plan; they scheduled the appointment around our busy schedule, showed up on time, and did a thorough and professional job. Technician Smitty was respectful of our health and privacy, and took his time. He found issues with our system, which he thoroughly reviewed with us before fixing. Price was reasonable. Very happy with our decision to work with Kellam Mechanical. 11/23/20 R. Lindner Virginia Beach John’s work is the BEST ELECTRICIAN I have ever seen. Very smart, thorough, professional and dedicated. 11/22/20 J. Riddick Virginia Beach I have been using Kellam Mechanical for the past 16 years in the purchasing and maintenance of my HVAC system. I have always experienced top quality service! Recently, the technician that has been servicing my units is Mr. Morgan Bayse. From the moment he greets me with his warm friendly smile, until he has completed his service of my units, he is so professional, thorough and will give me a comprehensive status of my system and is quick to suggest any changes or enhancements that I may need. I have complete trust in his recommendations and in todays business environment, that says a lot. Kellam Mechanical is a top notch business and their employees like Mr. Morgan Bayse reaffirm why I use this company. Thank you Kellam Mechanical for many years of superior service. 11/21/20 P. Sykes Virginia Beach Dear Mrs. Kellam, I just wanted to thank you for the superior and professional service we have received over the past 16 years. You have so much to be proud of and your outstanding staff is so deeply appreciated. Again, thanks for always being here for us with our HVAC questions, concerns and maintenance. Here’s wishing you and your staff are the best in the future. P.S. I would also like to acknowledge Mr. Morgan Bayse for also being so helpful and professional. It is indeed a pleasure to have him maintain our HVAC system. 11/18/20 L. Thompson Virginia Beach I called Kellam mechanical on Saturday because my heat wasn’t working. Morgan the service repair man came around noon. Morgan was very pleasant and very knowledgeable . He look at the unit and found what the problem was. Instead of a service call the problem was maintenance. He performed the maintenance and the unit is working fine. Thank you Morgan for servicing my unit. 11/18/20 B. Crowder Virginia Beach Reached out to Kellam for a quote on a new system install. They were able to schedule a technician the same day. Morgan B. was the tech assigned. I was contacted twice prior to arrival to make sure I knew when he would arrive. Morgan even asked where I wanted him to park when he arrived. You might think being the last appointment on a Friday would lead to a quick quote and a rushed visit, but not with Morgan. He was very courteous asking permission to look at different things. Also very safe, taking all necessary COVID safety precautions. He was very thorough in sizing up the system and patient addressing all my questions (since I’m an engineer that was no small task). He didn’t leave until I assured him that he had answered all my questions. Morgan even worked on my quote over the weekend while he was on call to make sure I received the quote as soon as possible. He followed up to make sure all my questions on the quote were addressed. Kellam clearly aims to excel at customer service and Morgan exemplifies it. 11/6/20 F. Isaacs Virginia Beach They are a awesome company, Tim with heating is the best, I love my Jessica, thank you 11/6/20 F. Isaacs Virginia Beach They are a awesome company, Tim with heating is the best, I love my Jessica, thank you. 11/2/20 A. Crews Virginia Beach They were awesome. We woke up without heat and their technician was fast, professional, kind and so helpful! A few hours later and our heat is working. 11/2/20 B. Smith Virginia Beach I was waiting for my heating maintenance to occur before I turned the heat on this year. Jamie Swanson just left and my house is now warm and comfortable. Jamie did a great job, he was very personable and professional and gave me a good summary of the state of my unit. He was also nice to my dog and that is important to me! 11/2/20 A. Crews Virginia Beach 10/26/20 L. Hyman Portsmouth Morgan Bayse did an amazing job with my system. 10/21/20 Virginia Beach Excellent work, and extremely reliable! We are in the property rental business, and Kellam Mechanical does a great deal of work for us on the heating and air conditioning systems. They are friendly and professional people, but most importantly for us, they are extremely reliable people. If they say they will be at a property at 10:00 AM, then that is when they are there. They do excellent work, and that combined with their reliability makes them a great company to do business with. We highly recommend them to everyone! They are a good company! Sandbridge Blue 10/21/20 B. Howard Virginia Beach Kellam Mechanical (service rep. Gage) serviced my heating system today, and installed a automatic cutoff switch on the drain pan at my request. He showed up on time, and called ahead before he came. He did a very nice job, and was very personable and professional. Kellam Mechanical (service rep. Terrence) also repaired my AC unit in August. He immediately determined that my intake vent was to small for the size unit I had. Once he corrected that design problem, the unit now works better than it ever has. I would highly recommend Kellam Mechanical to anyone, and will continue to use them for all my Mechanical service needs. 10/20/20 E. Felton Chesapeake The first thing Kellam Mechanical did for me was to install a heating and air conditioning system. I was so impressed with their professionalism and their high quality of service, that I asked them back out several more times to do various electrical work for me. I think that they are very friendly, honest people, and I love their pricing! They are very reasonable in that regard. I would highly recommend Kellam Mechanical to everyone in this area! They are a good company! 10/20/20 L. Butler Virginia Beach Chris was very helpful great guy 10/26/20. 10/14/20 W. Reeves Virginia Beach Excellent employees who do an outstanding job! Kellam Mechanical does an outstanding job for me and I can not recommend them highly enough! Their employees are excellent – very friendly and very professional. I know I can trust them to do the job right. 10/13/20 Tucker Corprew Norfolk Thank you so much for saving us on Sunday. Your technician was wonderful. He was professional and friendly. Thanks again! 10/13/20 Nice company to work with! Kellam Mechanical has done a lot of work for us. They’ve replaced systems, given estimates, and so on. They are very prompt and always very nice. They seem to really know what they’re doing. We’ve used Kellam Mechanical for about ten years and will continue to use their services. M. Dobratz Virginia Beach 10/12/20 S. Lock Virginia Beach Always great customer service by everyone at Kellam…Morgan is extremely knowledgeable and always leaves me feeling that I have made a great decision by using Kellam Mechanical for my heating and air conditioning needs. 10/12/20 R. Burniske Chris was unbelievable today showed up right on time took care of my boiler maintenance and while he was here he took care of my AC problem and he looked at my generator he was a very capable courteous individual I appreciate doing business with those types of people. He is a very good representative of Kellam mechanical.. Great Job Chris!!!!!!! 10/9/20 Westley Parker Virginia Beach Absolutely wonderful-they were on time, respectful, and knowledgeable. Thank you Kellam! 10/8/20 H. Massetti Virginia Beach I was very impressed with the scheduling of my appointment to start. a call to schedule, then a calll from both the tech and an office employee when i didn’t answer the first call to confirm it was okay to come by. the day of. Richard Barnes was the technician that came out to do our first seasonal check to be sure the heat was working properly. The timing of the check came at a great time, and Richard was nice, helpful, personable, and completed the check in a timely manner with mask and other health/cleanliness protocols being followed. THANK YOU! 10/2/20 M. Dobratz Virginia Beach Kellam Mechanical has done a lot of work for us. They’ve replaced systems, given estimates, and so on. They are very prompt and always very nice. They seem to really know what they’re doing. We’ve used Kellam Mechanical for about ten years and will continue to use their services. 10/1/20 G. Bretz Virginia Beach Even after hours the website has a chat feature and they take your info to be contacted first thing the next morning. Quick response, thorough, and will guide you through the best options. Professional and knowledgeable. Was highly recommended, with many reviews on my nextdoor website. 9/30/20 C. Kelly Virginia Beach We have been a Kellam Mechanical customer for the past 10 years and are always pleased with their service. They show up on time and always communicate billing and maintenance fees clearly. Kellam mechanical answers the phone every time I call and work around my schedule. They are prompt and honest. I would highly recommend! 9/30/20 E. Hite Virginia Beach Repair gas leak from generator. Chris and Marcus did a thorough job. 9/29/20 D. Orchard-Hays Virginia Beach The installers did a fantastic job.! Showed up on time, got started right away and finished in the early afternoon as promised by Morgan. The system is running great so far and the difference is noticeable. Great improvement over the original system which was on its last leg. 9/29/20 M. Moochler Virginia Beach I like the new unit, it is quiet. Techs were polite, had the job done in a timely fashion and the workmanship was professional. 9/25/20 B. Bristol Virginia Beach Kellam Mechanical is very professional. Morgan came to my house today and serviced my geothermal system. He is very knowledgeable, and very professional in this industry. He took proper Covid-19 precautions to enter my home, and I could tell he knew what he was doing. Sarah was very friendly to set up my appointment, and overall I am very happy with Kellam Mechanical’s service. I highly recommend them to come help you. 9/25/20 B. Bristol Virginia Beach Kellam Mechanical is very professional. Morgan came to my house today and serviced my geothermal system. He is very knowledgeable, and very professional in this industry. He took proper Covid-19 precautions to enter my home, and I could tell he knew what he was doing. Sarah was very friendly to set up my appointment, and overall I am very happy with Kellam Mechanical’s service. I highly recommend them to come help you. 9/24/20 W. Brant Terrence does a great job every time! 9/24/20 S. Sonner Norfolk I really enjoyed working with Morgan, he really knows what he is doing. 9/23/20 D. Hill Norfolk Thank you so much for sending Phillip to my house yesterday. He was so polite, personal and professional! He assessed the situation and explained it to me. He was here this morning, fixed it and was on his way. What a great experience. It was easy, affordable and prompt.. Thanks again, D. Hill 9/23/20 K. Harris Portsmoth Morgan Bayse was very professional and helpful during the service call. Wish all employees were like Morgan. Thanks again !!! 9/22/20 B. Moore Virginia Beach Richard I our main man for HVAC. 9/22/20 B. Bean Norfolk I like that Morgan called after to discuss findings. 9/18/20 L. Liles Virginia Beach Richard was excellent, very polite. 9/18/20 Milene Virginia Beach Yesterday’s service was great, the dogs love Morgan. 9/15/20 T. Dooley Knotts Island Morgan solved two different unrelated problems in one visit. Our generator would not go in line during power failures and cleared a condensate drain on our AC system….. Thanks for making these problems go away! 9/14/20 D. Koch Virginia Beach I had my old A/C and water heater replaced with a new A/C and furnace and a Rinnai Water heater late July by Kellam Mechanical. The crew that completed the work included Khiry Spencer, Damien Gibbs, Phillip Bridgemon, John Holdcroft and Marcus Chorik. I priced the products and Labor with more than five other companies and in my estimation I found Kellam’s estimate and warranty to be better than the other companies. I also found that their staff were very detailed and patient in addressing all my questions. They went further than most in explaining the pros and cons of the various systems and possible up-grades, and they didn’t try to sell me on such things as “Vent Duct Cleaning”. The final inspection from the city was completed on the first week in September. I promised that I would submit a review but wanted to wait until work was finalized. Could they improve on a few things, sure, for example some staff should do a little better in cleaning the work area when complete. They should also ensure that there are no leaks around the ducting, and they should be aware of any new city requirements. Kellam had to come back 3 times to resolve some issues identified by the city inspector. There was no issue there and they responded rapidly. I would say my major concern is just their timely communication with their customer and effective communication between the different offices i.e. plummers and A/C. While addressing an inspection issue, I mentioned that I had an issue with water temperature being lower in one bathroom than another but the plummer and I were able to find a solution and it was fixed on the spot. I have yet had the opportunity to test the Furnace but all other equipment is working as it should. I started on a positive not and would like to end on one, above all, working with Kellam and their staff was easy, they are professional and addressed all my concerns. I’m sure if there is an issue with the furnace this winter, that they will be quick to respond, but I didn’t want to wait any longer posting this review – an all-round great job. 9/9/20 L. Shepheard Virginia Beach George and DJ, Many thanks to you both for sending the two best techs I could have ever wanted to move and reset my HVAC unit. They did such a conscientious and great job and despite the terrible heat/humidity challenges they had to endure last Thursday. 9/8/20 L. Garcia Virginia Beach Outstanding tech, very professional. 9/4/20 J. McCarthy Virginia Beach Good, reputable company. 9/4/20 K. Rinchetti Virginia Beach The install techs were very professional and impressive. Gave me exact time of completion and they were perfect. 9/4/20 A. Sherwood Virginia Beach Richard did a great job, very thorough 9/3/20 S. Nemo Virginia Beach The installer was thorough, good communicator and listens well. He aims to please. He is just wonderful. I am very pleased with Kellam and Hunter is great and a very nice young man. I really enjoyed the how Hunter took the time to explain everything to me. 9/3/20 D. Snarr Virginia Beach My A/C unit stopped blowing cold air when the outside temps had been consistently in the mid 90’s. Kellam worked with me to get a technician out in a timely manner even though they were extremely busy due to the very hot weather in the area. Morgan arrived right on time and quickly found a defective part and fortunately he had a replacement in his truck. While checking the system he noticed the refrigerant was low so he charged the system which got my system up and running. Morgan also scheduled a complimentary follow up to check and make sure the system didn’t have a leak. He was right on time for the refrigerant leak check and confirmed the level was good. Great job Morgan and Kellam! I continue to be a happy Kellam customer. 9/1/20 K. Carlton Virginia Beach Richard Barnes came out to check on our HVAC system this morning. He was extremely professional, informative, and friendly. Very prompt & considerate during every step of the process. Richard went above and beyond to check for additional issues & ensure that everything was working as it should. I highly recommend Richard Barnes & Kellam Mechanical for any HVAC needs! 8/28/20 D. Finn Virginia Beach I had an incredible experience with Kellam Mechanical. These folks were the only ones to respond this week when our 21 yo HVAC system died on us. Terrance came over and diagnosed our grounded compressor and even showed me the issue. He was completely straight forward and honest. No gimmicks or pitches. We decided on an American Standard system and we could not be more pleased. The install team was on time, professional and clean. They answered all of my questions and left me and my wife feeling confident that not only did we get a fair price and a reliable system, but that we could trust the team at Kellam. They exceeded my expectations and I would highly recommend. Thank you again! 8/28/20 R. Dodson Virginia Beach Shout out to Kellam Mechanical for the outstanding service this morning! Really need to thank Terrence & Marcus for their work! Great job! 8/28/20 D. Yetley Virginia Beach Kellam Mechanical went out the same day the AC issue was reported, the technician contacted the property manager, found the issue and got the problem resolved rather quickly. Terrence their technician was great! Very informative and helpful! 8/27/20 Bob Walsh Virginia Beach Job satisfaction. I am very satisfied with the plumber you sent. He was polite, professional, proficient, and completed the job quickly. AND, he was wearing a mask at all times. That was a bonus. THANK YOU for taking care of my bathroom faucet. I will use your company again when I need you. 8/26/20 B. Gornto Virginia Beach I would recommend Kellam Mechanical. 8/20/20 E. Shelton Suffolk High Quality, Professional Work. Great job of installing a Rinnai tankless system. Phillip was on-time, professional, and installation was neat and clean. Would recommend to anyone. 8/20/20 R. Borovatz Virginia Beach They were very professional. Friendly, professional and gave us options, didn’t just try to sell the most expensive solution. 8/20/20 J. Orlando Virginia Beach Great overall experience. Friendly and helpful when I called. They were able to come out the same day. We needed a new a/c unit and a new furnace & they installed it all at once with little disruption to us. Very reasonable pricing as well. Thank you Kellam Mechanical! 8/20/20 M. White Virginia Beach Chris at Kellam was great!!! Very informative on the questions I had, even some that didn’t pertain to the issue we were having with our HVAC system. I would recommend Kellam Mechanical to anyone looking for a fast and quality repair. I will be using them for all my future repairs. 8/19/20 M. Daugherty Virginia Beach Professional workers, very polite and competent. Everyone showed up when they were supposed to, and the office was very communicative about when technicians were coming. No complaints. 8/18/20 D. Cole Virginia Beach I woke up this morning to my air conditioning not working. A neighbor recommended Kellam and specifically the technician Morgan. They were able to get out today and quickly found the problem and fixed it! Morgan and Alan were very professional and courteous and my dogs loved them! So impressed by the receptionist and technicians! Plan to use Kellam Mechanical for many years to come! Thank you! 8/18/20 Debi C. Virginia Beach Send the receptionist to the technicians, Morgan and Alan, Kellam mechanical exceeded my expectations. Very professional and extremely courteous. I will be using them for years to come and highly recommend. 8/17/20 T. Grant Virginia Beach Air conditioner service and electrical work. The technicians were very professional and very knowledgeable about the work that I needed completed. 8/16/20 L. Jensen Virginia Beach Always professional, quick, honest and they let my dog, Boris, watch them work! 8/15/20 W. Curd Virginia Beach Electrician was great. Had the electrician come to install a whole house surge protector. He had the part on the truck and Had it installed in no time. He wore a mask and kept his proper social distancing. 8/14/20 S. Greene Virginia Beach The techs were very nice, very polite. Even the dog loved them. Kellam guys are my guys! 8/14/20 Paul B. Virginia Beach The installers were the absolute best and they deserve praise. So professional and just all around awesome. 8/12/20 My HVAC recently went out. I called this company and they responded out quick. The job was completed professionally without any up-sales. This is the second time I have used this company and would recommend them to others. 8/12/20 Doug Evins Knotts Island Kellam Mechanical has always provided quality equipment and service for us. We have used them for our hvac needs in several homes over the years and have always been pleased with the service and equipment. Morgan has been my technician of choice for several years. He is professional, timely and it is obvious that he know exactly what he is doing. Most importantly he is personable and takes the time to help you understand the nuts and bolts of a problem and solution. I have recommended Kellam Mechanical to family members and would do so to anyone looking for a company that is responsive and capable. Thanks! Doug Evins 8/12/20: F. and G. Freeman Knotts Island Scott and crew, especially Richard Barnes, Thanks for coming out to the island Sunday, August 2 to fix our ac. We had ben away and came back home Saturday night to find the inside of house hotter than the outside temp. The work was done promptly and with care to explaine the issue, then to check all parts of the system. Thanks again, F. and G. Freeman 8/12/20 E. Siri Virginia Beach Extremely Professional Service. The two technicians was very friendly n knowledgeable and did a fantastic job. 8/11/20 B. Ingram Virginia Beach Initial attending Technician very thorough, installation team was very knowedged and efficient. I was very impressed with the initial service call technician, he was thorough, wore slip on booties before entering the home and brought his own door mat before entering the residence. 8/11/20 R. Lindner Virginia Beach Just wanted to say how much I appreciate Wade for fixing our ac. We are cooling now and so much more comfortable. I am having surgery Friday and really wanted to come home to a cool home. Wade was efficient, quick and knowledgeable. You all ordered the part and had it the next day and I am thankful. 8/11/20 R. Howard Virginia Beach A company that values it’s employee’s, have employee’s that value it’s customers. My AC failed on what seemed like the hottest day of year, and somehow my random pick for service was Kellam Mechanical. My tech was Morgan Bayse, and when he found my system only needed a capacitor and not a blower motor, he was as happy as I was. Trust is a hard thing to come by, and for now Morgan and Kellam Mechanical have mine. 8/10/20 S. Kidd Virginia Beach John from Kellam Mechanical serviced my rental and I was pleased with their response time and how friendly and knowledgeable everyone was. Even the woman who scheduled the appointment helped us to protect the home and my tenant with advice on what to do until the tech arrived. My experience with them was top notch in my book. Would recommend! 8/6/20 D. Hughes Virginia Beach We have used Kellam for years for several projects and purchases. Their service is out of this world!!! VERY PROMPT and especially accommodating. When we CALL, they COME!!! There is none of this “waiting couple days, etc like with some other companies. They recently put forth an EXTRA SPEEDY effort on the installation of our new generator/ coordinating all inspections, testing etc to be sure it was ready before the storm!! We recommend Kellam to anyone. They definitely do an awesome job on customer service. 8/6/20 D. Maier Virginia Beach Morgan & Jessica were so VERY helpful!! This company & associates are top notch. So accommodating, professional & expert at their service!! I highly reccomend this QUALITY company. Be sure to get an annual contract which gives you OUTSTANDING benefits, discounts & priority service. Thank you KELLAM pros!!!! 8/5/20 L. Flowers Virginia Beach Richard Barnes was extremely professional and kind when he came to our home and did the AC repair. He wore a mask and shoe covers, along with laying out his own doormat prior to entering our home. He explained step by step what he was doing and the repair that he made. I recommend Richard and Kellam Mechanical to any and everyone now! 8/4/20 T. Sherman Virginia Beach Richard discussed with me the condition of my coil when cleaning was being assessed. Due to the amount of rust and age we both agree replacement made much more sense. After weighing the ridiculous amount of money Trane wanted to charge for a replacement coil, Richard provided me with exceptional input and pricing on a new carrier system. My install date was even able to be moved up when availability was on the table. The install crew were a group of hardworking young guys that knew how to get the job done. I myself work for a competitor in the area and can say the value and professionalism is really part of the experience. I am overall extremely satisfied with kellam. I also would like to say im glad you now provide carrier. 8/3/20 A, Brooks Virginia Beach Gerald has been to my house twice in 2 weeks. Both times he was very informative and explained everything. I would definitely recommend him for any ac problems. Thank you for everything! 8/2/20 H. Netter Virginia Beach It’s always a pleasure working with Kellam. Thank you for your services! 8/2/20 A. Green Virginia Beach Richard came on short notice, late on a Friday night. He was professional, friendly, and informative. He reviewed everything he found, successfully fixed everything, and made my wife and I feel completely at ease. He was so thorough, we knew we found the right guy and the right company to take care of us going forward. The peace of mind to have a contract with Kellam Mechanical and the services of Richard and the rest of the team, help make the future great. Thank you Richard for your integrity, professionalism, and friendliness to help make a stressful situation much better! THANK YOU RICHARD!!!!! 7/31/20 D. Foley Virginia Beach Great job on install. Your techs did a great job on the new system install. Arrived on time, worked efficiently and quietly. Cleaned up after themselves. I am very pleased. 7/31/20 E. Waddell Virginia Beach Excellent service. I think your technician Morgan Bayse could not have done a better job. We were very pleased all around. He is a very thorough and hard worker never breaking In this hot weather. Thank you!!!!!!! 7/31/20 D. Swanger Chesapeake I am very pleased with my appointment with Richard today. He did an outstanding job, his customer service skills were outstanding and he is such a nice person. He is an amazing guy working for Kellam. 7/30/20 J. Manning Virginia Beach Kellam dispatched a skilled technician, Morgan, the same day as requested. Morgan identified the issues, fixed 2 AC units quickly, and the pricing was affordable. From top to bottom, this is a professional and courteous operation and I will not call anyone else! 7/29/20 J. Gaylord Virginia Beach awesome Job. Tim Baker was our technician and he did an awesome job, customer service was also very prompt and courtious, They followed up on our service call and Tim called to let us know when he was on his way. He also worked late into the night to make sure our system was running. Very friendly company, I would highly recommend. 7/29/20 L. Neuman Virginia Beach Morgan with Kellam came quickly and fixed the problem as soon as possible. No AC in the hottest days of summer is no place to be… thank you Morgan ! 7/28/20 E. Gold Virginia Beach Morgan was great. I really do appreciate his work. He made sure I was ok and that my upstairs unit was working properly. 7/28/20 J. Maxson Chesapeake A belated, but well deserving praise for another outstanding job! Kellam Mechanical is a top-notch company supported by superb technicians and support staff. I’ve been with them for more than a year and each technician is even more impressive. Most recently Dean. I echo the previously submitted online assessments, Dean is the most professional and knowledgeable HVAC technician I’ve met. He combines these qualities with an overall, congenial customer care. Thank you again Kellam! 7/28/20 R. Merkley Chesapeake I have dealt with Morgan in the past. He’s a good technician. What I thought was the problem, Morgan was able to clarify and show me what I needed to do. We are also purchasing a new unit from you all. 7/28/20 J. Dietz Virginia Beach Excellent service from office to on-site. Kellam people have unfailingly been courteous, helpful, and competent. We have used them for over a decade and have never had a complaint. It&apos;s like working with friends more than having someone work for you. 7/26/20 S. Rai Kellam mechanical is an excellent, well run and honest company. They have served our family well for many years. Most recently, technician Morgan came to our home (on a Sunday) for a problem with one of our air conditioning units. Morgan diagnosed and fixed the problem quickly. Morgan was friendly, efficient, and professional. Thank you Kellam Mechanical for the continued excellent service. Sincerely, S. Rai 7/24/20 Nancy B. Moyock All of the reviews are true, Morgan does a great job and has outstanding customer service!! He knew within minutes what was wrong with our AC and quickly made the repair. Thanks Morgan! Sarah was helpful with her suggestions and Rick’s level of kindness went above and beyond. #TellemKellam #KellamKindness 7/23/20 Star. M. Virginia Beach I had a routine maintenance appointment for my heating and cooling system last week and the representative Gage was the gentleman that came out for my appointment. Kellam has been doing maintenance for my home for a few years now and have always done a great job but my most recent experience with Gage was Outstanding and I want to give a special shoutout for that. Let me start by saying I was hesitant about letting anyone in my home so this appointment has been put off for a couple of months. Gage called at my appointment time and advised he was running a little behind and offered to keep or reschedule the appointment. I decided to keep it since it’s been put off already. When he arrived about 20 mins after we spoke, he rang my doorbell, when I answered he smile introduced himself and open a Rule#1 red floor mat on my porch and put on plastic shoe booties over his shoes than asked if he could enter my home. He had on gloves and a mask. Part of my system is in my closet in my bedroom and asked permission to go up my stairs and into my room. I could go on but you get the drift. He was polite and professional never missing a beat with advising what he was doing next and was out of my home in 20 mins. Kellam you need more technicians like Gage he was Superb! He should Train others to provide Top Notch customer service-especially during COVID times! 7/22/20 J. Kemp Virginia Beach It was a very positive experience and we would recommend Kellam to others. 7/22/20 K. Griffith Virginia Beach Very professionally, very neat and each tech needs an extra atta boy for their work. 7/22/20 K. Saadah Virginia Beach The installers were great both time and I am highly satisfied! The system is running perfectly. 7/21/20 M. Bachand Virginia Beach Excellent service as always. Kellam’s electrician, John, was prompt, professional, courteous and informative. We are long-time Kellam customers and would certainly recommend the company and technician. 7/18/20 T. Griffin Virginia Beach Excellent service as always. The techs were very professional. 7/17/20 J. Daub Virginia Beach Great Company. Terrific no nonsense service and communication. 7/17/20 A. Garland Chesapeake Dear Scott and Sarah, I just wanted to say how thankful I am for you in my life. You are both incredibly kind and generous. Thank you for all of your help with our home and always willing to provide your time. You cannot put a price on that experience. Cheers to friendship. With love and gratitude, A. Garland 7/16/20 S. Marker Virginia Beach Best company ever!!! So satisfied with my service and then some! My tech came out (Morgan Bayse) was so super cool!!! Morgan was upfront and friendly!!! Plus honest and reliable!! If you ever call for service I hope you get Morgan!!! Hands down a great company to work with, everyone went above and beyond the call of duty!!! Tytyty for all your services and exceptional employees!!!! 7/15/20 C. Williams Virginia Beach Terrific experience with Chris at Kellam Mechanical. Another company told us the generator had to be replaced. He was able to replace the battery and run standard system maintenance on the unit and it runs perfectly! 7/14/20 M. Moore Chesapeake Frustrated about having no a.c., a close friend recommended Morgan from Kellam Heating and Cooling. From the beginning the customer service was stellar!! Ronni was so sweet and kind and was able to gather my info and schedule Morgan with me (ON THE SAME DAY OF CALL)!! My window was from 1-5 but Morgan called and was able to be at my home by 11am! Morgan and Smitty were both professional technicians and funny :). I appreciated Morgan’s knowledge and how they explained everything to me. Even though I declined their maintenance agreement, I was given all my options and can always add at a later date. Reasonable prices and guaranteed work! I would highly recommend this company! I have the number saved in my phone 7/12/20 C. Shaver Virginia BeachM. Moore Chesapeake New HVAC installation. I would highly recommend their service, we have been using them for AC annual inspection and repair for several years. I just replaced my entire HVAC system with an American Standard.system. The install was completed in 4.5 hours, the removal of the old system and clean-up was excellent (couldn&apos;t even tell they were here). The service installers were professional and courteous. 7/11/20 E. Pittman Virginia Beach I just used Kellam Mechanical for the first time, after using another service for an extended period for all heating/air needs. Tim Baker was the HVAC Service Technician who responded out on a Saturday at 9pm on very short notice. He was polite, respectful, and knowledgeable. Tim explained each need for service in a professional manner. I felt so good about the quick response and rendered service, I signed up for yearly maintenance/inspections which seemed to be fairly priced (no sly sales tactic, tiers, etc.). Thanks Tim! Job well done. 7/8/20 R. and L. Johnson Chesapeake Install done fast, efficient and clean. Thanks for everything. 7/8/20 D. Maier Virginia Beach Kellam was my 9th phone call looking for emergency HVAC service because I have emergency doctors and nurses living in my house to quarantine away from their families. Everyone at the hospital was telling me to call Kellam, so I did. I was a basket case when I called and Mariah treated me like gold and with respect. It was not “I, I, I”, it was “we” will take care of you. She did above and beyond for me. I cannot thank her enough. I am elated and it was just outstanding. Then you sent me feisty character crazy Christopher, who could not have been more kind, caring or compassionate. You all are great, nothing could have been better. I am tremendously relieved. I bought a contract with Kellam and will be singing Kellam praises forever. 7/8/20 C. Mccalum Norfolk The repair was well needed. Phillip figured out the problem and fixed it. 7/8/20 H. Netter Virginia Beach Gerald was professional and did an amazing job. Let the boss know he needs a praise. 7/8/20 R. Barchas Virginia Beach I like Richard. He seemed very conscientious. He is a very good person and a type of person you can welcome into the home. There will never be another Dean, but I adore Richard. 7/8/20 J. Fritz Virginia Beach The tech was professional and able to get my system cooling. That tech of yours is pretty good. 7/8/20 W. Fulford Virginia Beach You all are great and got me all fixed up. 7/8/20 D. Moochler Virginia Beach Mr. Coffey was very thorough and took care of everything. 7/7/20 T. Griffith Virginia Beach The install crew was wonderful yesterday. They were polite, courteous and did an excellent job. Richard was amazing as well on the previous visit. Kellam has always taken care of me over the years and I could not be happier. 7/7/20 J. Hatch Virginia Beach John was quick, he was thorough with his diagnosis. He is very professional. He also called 25 minutes before the appointment and he wore his booties. He took great care of us. 7/7/20 L. Scott Virginia Beach Mike has been here before so he handles our property really well. 7/7/20 F. Hartley Virginia Beach The tech was polite. He seems to know his job. He did not stand around, he did his work. He reset my thermostat and cleaned my unit very good. 7/7/20 M. Ferguson Norfolk Mr. Tim was outstanding. I am not sure how long he has been with you, but he is a keeper. Great service. 7/7/20 C. Cambell Virginia Beach I was referred by my daughter. My call was returned quickly. You all are very personable and are a great company. I will definitely be passing along a good word for you all. 7/7/20 M. Bradley Virginia Beach New Heat Exchanger in Split System Installed. Prompt Service, professionally done. 7/7/20 S. Devlin Virginia Beach You all have always taken care of me. For the most part I have always had some day appointments. The tech always calls when he is coming. He actually came earlier than expected. 7/7/20 L. Mavromatis Virginia Beach Great response and timely resolution of issue Kellam service technician quickly and correctly diagnosed the issue. Parts were on the truck and issue resolved. Very pleased with the service. 7/6/20 M. Richardson Virginia Beach Gerald was wonderful, very thorough. Tell Scott that Gerald has a star in his crown and I really appreciate him. The roads were shut down on Laskin and Gerald still made his way to me. 7/6/20 D. Most Virginia Beach Everything went fine. We were satisfied and have no complaints. Thank you all for all the hard work. 7/6/20 J. Garcia Virginia Beach All went great. 10 rating! Tech arrived on time and finished the job in an hour. He walked me through every step that he was doing. He is very knowledgeable. Phenomenal representation to the company. 7/6/20 B. Burke B. Burke Virginia Beach Everything went good. I give you guys a 5 star because you all know what you are doing. Especially from past experiences, you guys care about your customers. 7/6/20 B. Rinehart Virginia Beach Professional, on time, good people, good job, fair price. Nuff said. Thanks Kellam. 7/6/20 C. Bryant Virginia Beach The tech was efficient. We found out I needed a new unit. He quoted me an affordable price for that unit and the service was just awesome. 7/6/20 K. Kelleher Virginia Beach This past weekend by AC suddenly failed. Unfortunately it was on July 4th but you were able to send out a technician first thing in the morning. Richard was the technician that came to assess out unit. He was AMAZING! He was polite, honest, professional, and fun to be around. Unfortunately he said that my system needed to be replaced, and he showed me what was wrong and some fo the reasons for it failing. He worked with us to find a solution that would be good for our home and budget. He also went out of his way to get us a window unit that same day. He was able to bump us up the schedule from a Friday to a Wednesday for install because we have a 2yr old son. Mind you, he was being so helpful all while working on a holiday. If I am being honest, Richard was the deciding factor with us choosing to purchase a new system with Kellam Mechanical. Both my wife and I were very impressed with how he handled himself. I will recommend Kellam Mechanical to anyone who asks. Thank you Kellam Mechanical, and thank you Richard. 7/5/20 E. Hale Virginia Beach Good Summer Maintenance Check-up This was the first time Richard has serviced our two year old HVAC system. He was so courteous , kind, patient while I was asking my usual 1000 questions. Even though it was late in the afternoon, he made sure I understood everything. I have already called the office and have requested for Richard to be my service tech in the future. Keep up the good work!! 7/5/20 J. Reynes Norfolk Most Excellent! Only use Kellam…been with them over seven years…very professional and trustworthy. 7/5/20 D. Triscritti Virginia Beach Judge these guys on how they respond. They genuinely seem to care about the customer. Issues will arise, like low oil on a new home generator, but know you are good hands with Kellam. George is Great! 7/4/20 B. Laracombe Virginia Beach Air conditioning repair Matt was very professional on the repair service call and then we found out that would need me need a new unit. Phase 2 of the install the office was good with us being without AC for a little bit and prompt about installing it quickly. 7/4/20 D. Sedaghatfar Virginia Beach The engineers came, they did a great job installing our new A/C and helped with the set up of our WiFi thermostat. Both of them were professional, friendly, helpful, and courteous . We will certainly call on them again when we need more work. 7/3/20 Emily H. Virginia Beach Richard was more than great. I want to make him my preferred tech. He was patient with me. I really enjoyed him. He represents your company well. 7/3/20 V. Arias Virginia Beach Richard was terrific. He communicated well and worked diligently. It was just a great experience. Please tell Richard we are so pleased with him. 7/3/20 J. Burke Virginia Beach The appointment was great, the tech came on time and he was very pleasant. He did what he needed to do and he left in a timely manner. 7/3/20 R. Garcia Virginia Beach Chris is amazing all around the board. He taught me so many things about the system and tstat yesterday. I appreciate his services. 7/3/20 T. Ferris Knotts Island Just got a maintenance contract with Kellam. They were great, got here not on time but EARLY. I really like that. Did a very thorough job as our system was VERY dirty. Made some good recommendations on ways we can extend the life of our unit. Would recommend them highly. 7/02/20 L. Thompson Virginia Beach Everyone at Kellam is always professional. I can’t think of any other way I would have it. Even better, we aren’t having any problems with the compressor. 7/2/20 K. Johnson Virginia Beach The service went great. I was over beyond impressed from the phone calls to the services of the tech. You all have been great to me and I am so thankful. 7/2/20 R. Adams Virginia Beach The tech put on his booties. He put down the mat in front of the door and he went through everything step by step. He explained everything thoroughly. 7/2/20 K. Little Virginia Beach I was very pleased that Morgan was able to get the job done in a timely fashion. 7/2/20 Robert B. Virginia Beach Morgan is customer service oriented, knowledgeable and courteous. He explained a number of insightful tips and kept me informed. 7/2/20 R. Birdwell Virginia Beach Semiannual inspection was expertly performed by Morgan. Technician called 25 minutes prior to arrival. Arrived with face mask and carrying a doormat and boot covers to protect the floor. Extremely knowledgeable, courteous and professional, Morgan explained the HVAC inspection thoroughly, what he found and offered suggestions on improving performance. The upstairs unit needed Freon and he offered to come back in 30 days free of charge to check Freon level again. Thank you Morgan!. Bob. Go Cowboys! 7/1/20 D. Euman Virginia Beach You guys always do a good job assisting me with all of my problems. I am getting a new bathroom and looking forward to having you all come back out to install a new sink for me. 7/1/20 S. Nusbaum Norfolk Everything went well. I don’t have any complaints. He was very communicable as well. 7/1/20 S. Scott Virginia Beach I give you guys a 5 star because the issue was resolved and the tech answered all of our questions. 7/1/20 D. Adams Virginia Beach He was very professional. He was also prompt and efficient. He gave us a good report on our systems which made everything go even smoother. 7/1/20 T. Sheehy Virginia Beach Tim was very courteous. He wore his booties and mask. He gave us some good ideas sand some good advice about our condensation pipe. He was really helpful. 7/1/20 R. Fritz Portsmouth The tech came and fixed my ac. The flow of the ac is now working properly. He came exactly when he said he would. 7/1/20 J. Mcpartland Virginia Beach Fast, friendly, knowledgeable staff. Fast friendly service. Knowledgeable staff. Including receptionists and the techs. Thank you very much! 7/1/20 John M. Once again I am extremely pleased by the outstanding service I received this afternoon by a Kellam Mechanical Technician. (Morgan) Not only are they always punctual and knowledgeable, but they continue to raise the bar on customer satisfaction. If you want to have peace of mind knowing your a/c heat system is in great hands, pick Kellam. 6/30/20 G. Collins Virginia Beach Thank you for sending Matt to service my ac. He was very nice and he worked very hard. You are lucky to have him. 6/30/20 J. Moncure Virginia Beach I give the services in general a 6 out of 5 because the service and Morgan is a super guy. He is commited to his work. He’s worked on my system before so I have comfort knowing what’s coming and it does not take long for him to analyze the problem. 6/30/20 J. Hobul Virginia Beach The tech was delightful. His services are magnificent. He was able to get down to the problem and fix it. 6/30/20 P. Booker Virginia Beach I love tech, John. He has a good head on his shoulders. He is one of the best ones you’ve got. 6/30/20 A. Caburian Virginia Beach Phillip is good, he always does a good job. He is an outstanding worker. Thank you all so much for assisting me. 6/30/20 D. Davenport Virginia Beach We have been doing business with you all for over 20 years. The tech got the job done and did it clean. Everything worked out. 6/30/20 A. Graves Virginia Beach Your tech was very respectful of my home. He wore his booties and mask. He also explained everything so I thoroughly that I understood what he was saying. 6/30/20 L. Brodnax Virginia Beach The tech did everything he said he was going to. He took his time and made sure I understood what was going on. 6/30/20 B. Riley Virginia Beach Everything was great. Chris is great as usual. 6/29/20 J. Hensleigh Virginia Beach Tim is pretty thorough and does beyond what is expected of him. 6/29/20 C. Woytowitz Virginia Beach Gerald was wonderful. I made a mistake on my end, but that mistake gave the opportunity for me to meet Gerald. 6/29/20 A. Johnson Chesapeake The tech was awesome. I already toalked to jessica about making him my peramanent tech. Gage was great. 6/29/20 N. Blough Virginia Beach Matthew deserves more than 5 stars. He is personable and professional. One thing is for certain, you can tell that he loves what he does for a living. 6/29/20 F. Williams Virginia Beach Tim was outstanding. He diagnosed the problem and got right down to it. He called me ahead of time. He did just great. That is why I’ve been in business with you guys for so long. 6/29/20 J. Heriford Virginia Beach Everything went great. We actually prefer Morgan to be our tech. What was really touching for me was he was absolutely great with our kids. 6/29/20 K. Pyle Virginia Beach Morgan was able to fix a probem that I’d been having for a while. Whatever he did worked, so he gets a perfect score. 6/29/20 A. Mann Virginia Beach The company did a great job. Will definitely use this company for all my electrical and heating/air conditioning work. 6/27/20 On time and knowledgeable of his work. I called Kellam last night due to my AC unit going down. Normally, I wouldn’t stress about it, but my wife just came home from her kidney transplant surgery. I left a message with their answering service and Mathew Haines called me back. Mathew was performing some work at Knotts Island around 9pm that night. He tried to help me troubleshoot it to see if it was a quick repair or if it would require some real repair work to be done. Unfortunately, we could not troubleshoot over the phone. I told him that he can come by the following morning at his earliest convenience. He showed up on time, and found the problem. He was a huge help! Thank you Mathew! 6/27/20 R. Ortiz Chesapeake On time and knowledgeable of his work. I called Kellam last night due to my AC unit going down. Normally, I wouldn’t stress about it, but my wife just came home from her kidney transplant surgery. I left a message with their answering service and Mathew Haines called me back. Mathew was performing some work at Knotts Island around 9pm that night. He tried to help me troubleshoot it to see if it was a quick repair or if it would require some real repair work to be done. Unfortunately, we could not troubleshoot over the phone. I told him that he can come by the following morning at his earliest convenience. He showed up on time, and found the problem. He was a huge help! Thank you Mathew! 6/27/20 R. Searles Chesapeake Satisfied with Service! Morgan was thorough and professional! He corrected my suspected issue and cleaned everything like new. 6/27/20 S. Lane Virginia Beach Air purifier Great people love service quick and efficient fresh air got to love it. 6/27/20 D. Wood Virginia Beach Gage was wonderful! He was time, explained his process, and was very efficient. He was very professional and polite. 6/26/20 H. Ruggeriero Virginia Beach Just had a semiannual inspection performed meticulously by Gage. He arrived on time with a smile the face mask couldn’t conceal and carrying a doormat and boot covers to protect the floor. Patient and knowledgeable, Gage is happy to explain the HVAC equipment to his customers and offers tips on how to use it efficiently. Thanks Gage. 6/26/20 R. Nutini Norfolk My tech’s name is Richard. He was really helpful and explained the entire process while fixing the entire unit. I had a really good experience. 6/26/20 V. Caudill Norfolk The tech go this job done in time in a professional and nice manner. He did more than what I thought he would do. He was terrific and easy to work with and understand. Not to mention, he go along with my dog. 6/26/20 L. Reid Virginia Beach Everything went great. The tech was delightful. He did everything he was supposed to. He went over everything with me to let me know that everything was fine. 6/26/20 Glover Virginia Beach The tech was great. Matt found the problem and as far as I can tell there’s no leak so we are pleased. 6/26/20 F. Rochevot Virginia Beach You guys get a 5 from me because you guys are very efficient and knowledgeable. I always have a good experience with you all, so thank you. 6/26/20 M. Tippet Knotts Island I was very pleased with the service. The tech was prompt and courteous. He answered all of our questions. He made us feel very comfortable with his knowledge. 6/26/20 S. Nugent Virginia Beach I called about an issue with my HVAC system leaking condensation build up and customer service was very friendly and was able to get a technician out promptly. The technician (Morgan) was amazing! He went above and beyond to help us solve our issue. Not only did he fix the issue we called about, he also made recommendations that would prevent this in the future for a reasonable price. I’ll definitely be using them again in the future. 6/26/20 J. Carolino Virginia Beach The techs kept the house very clean and I appreciated that very much. 6/26/20 K. Boone Chesapeake The install guys were wonderful and so was the service technician that came out to do the service. 6/26/20 D. Calliott Virginia Beach I am a happy customer and will use us again for sure. 6/26/20 P. Thacker Virginia Beach Kellam’s guys are always on time and I never have to worry when it comes to your service. 6/25/12 V. Pilato Virginia Beach Excellent job everything was completed on time and the installation looked great. 6/25/20. S. Lock Virginia Beach Great job by Richard Richard has been very pleasant and professional on every visit to my home…I will continue to Tell em Kellam. 6/25/20 M. Mathison Chesapeake Chris did a good job. He explained that he was very patient with me and walked me through the visit. I would prefer him to be my tech. 6/25/20 E. Jones Virginia Beach Richard did what he was supposed to do. He made sure my system was working before he left. I was very pleased. 6/25/20 M. Barraza Chesapeake Morgan does a good job. He is polite and very thorough when delivering information. 6/25/20 M. Lindsay Virginia Beach I never have a problem with you guys. You all are so courteous. I don’t believe Kellam Mechanical can ever be replace. 6/25/20 J. Shields Virginia Beach Richard did an awesome job. He really impressed my father and that is really hard. He knew what he was doing. We would like to keep Richard as our tech as long as possible. He gets an A+ from me. 6/25/20 J. Ames Virginia Beach Everything went well and Terrence was very professional. 6/25/20 M. Dawe Virginia Beach Morgan’s great. He did a good job and told us everything we wanted to know. 6/24/20 S. Burich Virginia Beach Chris was the best technician I’ve dealt with from Kellam. Very thorough, explained things in easy to understand terms with no spin. He made a recommendation that was based on his experience, and I never thought he was trying a “hard sell.” Outstanding across the board! 6/23/20 S. Raber Virginia Beach Excellent and Caring Office Staff; Dedicated Team Members. Service Oriented. Chris Coffey in HVAC was fantastic in arriving in shoe covers, identifying the problems, describing the solution, showing his work and creating an accurate invoice. Great job Chris! 6/22/20 H. Ruggiero Norfolk Just had a semiannual inspection performed meticulously by Gage. He arrived on time with a smile even the face mask couldn’t conceal as well as a doormat and boot covers to protect floors. Patient and knowledgeable, Gage answers questions in an easy to understand manner and offers tips to use the HVAC equipment more efficiently. 6/22/20 A. Chrystomou Virginia Beach Chris did great. He always does a great job here and I did receive a call stating that he was going to be running late and I did appreciate that. 6/21/20 D. Reader Virginia Beach Everything was super. Your technician is super. Can I just give everything a super rating? I don’t believe Kellam Mechanical will ever let me down. 6/21/20 R. Hearrell Virginia Beach I am very happy with Timothy’s work. Because of him we will always choose Kellam Mechanical. 6/21/20 R. Strange Virginia Beach The guy was polite. He seemed to know what he was doing. He explained what needed to be done. I reviewed his recommendations and went with it. 6/21/20 J. Carrasquillo Virginia Beach We love Morgan. We almost waited a month out for him because he knows our system. He is a great man. 6/20/20 J. O’Bryant Virginia Beach The technician was very personal and very informative to us. 6/20/20 E. Sisco Virginia Beach The service was great. The tech is great, just send him anytime. 6/20/20 C. Carbone Virginia Beach Matthew was professional and knowledgeable. We love Kellam and Matt is a great addition. 6/20/20 M. Rockhill Virginia Beach I rate Gage a 5, he does a good job. 6/20/20 V. Aiden Virginia Beach Excellent customer service Richard is our service technician who is professional, knowledgeable, and pleasant in making sure that we understood how to operate our hvac system. He was very thorough . We really appreciated receiving excellent customer service. Please keep it up. Good customer service is rare these days unfortunately. 6/20/20 J. Shay Chesapeake Great service! From customer service to the tech that was sent! We really appreciate the prompt response and quality of work that was done. 6/20/20 K. Collier Virginia Beach Terrence has always been good to me and also very informative. 6/20/20 M. Webb Virginia Beach Tim B was outstanding today. Very professional. Identified and fixed loud and annoying sound in about 5 minutes. Very professional. Highly recommend. 6/19/20 Mrs. Field Virginia Beach Dean did a marvelous job. I wish I could have kept him here for another hour just to converse. He did extra work that I didn’t think to ask. He checked my water. Dean is amazing. 6/19/20 G. Chandler Virginia Beach Phillip did a marvelous job. As a matter of fact I got one of his cards so that I can specifically ask for him when I need some plumbing done. I don’t mind waiting a day or two either. 6/19/20 L. Hubbard Virginia Beach Tim is probably one of the most thorough techs I have come across in a while and I have been with Kellam Mechanical for over 12 years. Scott has a good one on his hands. He does a super job. 6/19/20 D. Touhey Virginia Beach Terrence did everything he was supposed to do. He did a fine job and didn’t need the red carpet because he was working in the garage. 6/19/20 J. Spinney Virginia Beach Dean told me stuff I did not know about. He is very knowledgeable and very nice. Even my dog loved him. My wife thought he was a gentleman. Dean is a good keeper. 6/19/20 Mrs. Baker Virginia Beach Morgan told me exactly what he was going to do. He reassured my safety by wiping everything down when he finished. 6/19/20 K. Evins Knotts Island Morgan works quick and that is why we prefer him. He is familiar with our system. He wore his mask and his shoe covers. He brought his red mat with him. He took pictures. He did extra cleaning. Everything was perfect. 6/19/20 R. Wilkinson Virginia Beach Our electrical socket in our garage where we plug in Verizon Fios was not working. My husband replaced the GFCI outlet but the socket still did not work. I called Kellam Mechanical around noon and Roni said she could have an electrician out today between 3 and 7pm. To my surprise, John called right before 2pm. He arrived at 2:20 and repaired the socket. He was very professional and knowledge. I would 100% recommend this company because of John. 6/19/20 M. Myers Virginia Beach Very helpful and knowledgeable. 6/18/20 R. Lamboni Virginia Beach Gage was very courteous, explained every step of the way and did a fantastic job. 6/18/20 Mrs. Turner Virginia Beach Matt gets an A+ from me. My husband was pleased with Matt’s work. Also, I was happy he was able to keep my husband occupied. 6/18/20 J. Harvey Virginia Beach The tech is efficient and he knows my system well. He notes things that I did not catch and also gives good suggestions. 6/18/20 V.Terrell Chesapeake Excellent Service. I would definitely recommend your company to anyone looking for air conditioning and heating services. I will have to follow up on the maintenance plan with Mr. Rusty Bailey. Thank you!! 6/17/20 S. Zobel Norfolk I love Kellam Mechanical. I thought it was great you were able to get me on the schedule under a short notice and John did great. 6/17/20 M. Larson Virginia Beach Morgan did his job, which is a plus for me. He is very friendly. Thing about is if I call back for a service, the job gets done to my standards. Again, Morgan did his job. 6/17/20 S. Kumpf Virginia Beach Is it possible that I can rate Chris above a 5 star? He did what he was supposed to do. I am very pleased with his work. I look forward to him coming back at the end of the month. 6/17/20 S. Stocks Virginia Beach Very thorough. Very pleased with the prompt response and being able to get the repairs done. System is working well. 6/16/20 D. Moochler Virginia Beach Chris knows what he’s doing and is very professional and arrived earlier than original appointment time. 6/16/20 H. Delouche Virginia Beach We really like Chris and would actually prefer him to be my tech when I need work done. 6/16/20 C. Pierson Virginia Beach Tim was very polite and professional. He gave us simple instructions about our system and what to do next. We trust him. 6/16/20 R. Yack Portsmouth Phillip and I talked for quite a bit yesterday. I definitely appreciated his company. His customer service is excellent and so is his work. He arrived earlier than expected and I appreciate your follow up courtesy call. 6/15/20 K. Clickner Virginia Beach The tech did great. He did everything he said he was going to do and he also communicated with us throughout the visit. 6/15/20 C. McClenney Virginia Beach Chris went out of his way for me. I just want to make sure I can keep him! 6/15/20 B. Moulse Chesapeake Matthew was a great guy. I wish I could give him a hug but I couldn’t. He did a great job, very nice and informative. He did everything right. His is truly a Kellam guy. 6/15/20 P. Jenkins Virginia Beach Michael was awesome! He figured out what the real problem was. After fixing the problem, he let me flush my toilet and run my hot water to confirm that the problem was fixed. 6/15/20 J. Keeler Virginia Beach Gage was absolutely great. He did great on the maintenance job. I look forward to seeing Gage again. 6/14/20 A. Gallagher Virginia Beach Very Pleased. Dean was excellent with taking my call and scheduling a priority appointment when my AC went on the fritz…and my home was extremely hot..he was very thorough with explaining my AC options… and we decided on a new unit…the installers were on time and also very good and professional with the install process…the new ac system is working great and cooled down my home quickly. I would definitely recommend. Thank you! 6/14/20 A. Gallagher Virginia Beach Very Pleased. Dean was excellent with taking my call and scheduling a priority appointment when my AC went on the fritz…and my home was extremely hot..he was very thorough with explaining my AC options… and we decided on a new unit…the installers were on time and also very good and professional with the install process…the new ac system is working great and cooled down my home quickly. I would definitely recommend. Thank you! 6/12/20 C. Griffith Virginia Beach We just had tech, Gerald out, he was really good and we wanted to give him kudos. He’s a keeper. 6/12/20 C. Griffith Virginia Beach We just had tech, Gerald out, he was really good and we wanted to give him kudos. He’s a keeper. 6/12/20 T. Pearsall Virginia Beach He was polite and considerate given the current situation with the virus. He was very clean and wore a mask which mad me fell comfortable. 6/12/20 B. Maximini Virginia Beach Matt was awesome. He educated me on the capacitor failing and showedmes on the meter what readings were on the capacitor. He was very kind and polite. 6/12/20 A. Weatherholt Virginia Beach Everything seems to be working and he worked hard up and down, in and out. 6/12/20 B. Biehl Virginia Beach Tim’s service was great. I would recommend him to anyone. 6/12/20 Mrs. McKown Virginia Beach Dean is the best and a great guy. He knows what he’s doing! 6/12/20 J. Chavis Virginia Beach Phillip is very well-trained. He took his time and was patient with me. I loved and appreciated him. 6/11/20 B. Goodman Dear Sarah, Both Matt and Garrett, the techs who did the install were professional, courteous and capable. They ran into a problem here mid afternoon in that the unit specified was too large for the location. This involved the follow thru where another unit was substituted for the original. These men arrived around 8:30AM and did not leave until near 8:PM. They never complained although it was 92 degrees in the work area. Please be kind enough to pass this message on to their supervisor. They are a credit to your business. 6/10/20 G. Johnston Virginia Beach We had the BEST service today from your company and Matt! To be serviced the same day at the beginning of your busy season I soooo appreciate! Matt was so nice and thorough not to mention so knowledgeable! He took his time with us and showed us what and why of our issues! Thank you so much and we are so appreciative to Matt! 6/10/20 J. Davis Virginia Beach First Rate Customer Service! Kellam goes above and beyond to respond in a timely manner. Very satisfied with the office staff and the field techs. 6/10/20 E. Harris Virginia Beach Very good on time service very professional and very neat. 6/9/20 R. Shen Virginia Beach Very happy with service and responsiveness. I was happy with the quality of the work and they came on time when completed all the work as promised. 6/9/20 J. White Virginia Beach Had our maintenance performed today and Gage was the best! 6/9/20 J. Taylor Knotts Island I was so excited when I walked in my home and froze to death. I have never had a system that works that good! John, David and Chris Coffey were excellent. 6/9/20 T. Hood Chesapeake Morgan is both professional and courteous! I appreciate his ability to do a great job and make the customer feel important. He always gives great advice and points out things that can improve usage. I trust Morgan and I trust his HVAC knowledge. Thank you for always doing your best Morgan! 6/9/20 B. Falkiewicz Virginia Beach Great job! Replaced old air conditioner in a timely manner! 6/9/20 A. Lester Virginia Beach Gage did a terrific job on my semi-annual system check – very thorough and kept me informed of what he was doing and seeing. Very friendly, knowledgeable and professional. Definitely would recommend Kellam Mechanical and Gage for great service. Thanks! 6/9/20 Judy W. Virginia Beach Very nice young man, polite and knew how to communicate with customers. Knowledgeable and explained every thing. Thanks for excellent service. 6/6/20 P. Arnette Virginia Beach I will definitely recommend!! I recommended to my daughter She used Kellam to replace her AC system and has absolutely 0 (zero) complaints!! 6/5/20 S. Renee Portsmouth Mathew was amazing! I learned things about my HVAC system that I never knew! I was really worried about spending my next few days working from home while it was 90 degrees. He came out same day, assured me that it wouldn’t take days to finish & how to look out for signs in the future! He’s very knowledgeable, would 10/10 recommend! 6/5/50 S. Morris Virginia Beach Richard is by far the best HVAC guy out there in Virginia Beach! We’ve had multiple issues over the past 10 years with other companies not fixing leaks thoroughly, over charging, arriving late, etc. Not Richard! Always arrives within the window and with a big smile! Call Kellam and ask specifically for Richard! You’ll be so pleased. 6/5/20 Virginia Beach Always aim to please! Morgan is my annual service technician. He is friendly, honest and does great job! 6/4/20 B. Edwards Suffolk Matthew Haines, Thank you for being professional and kind while you did service in our home. It was greatly appreciated. Thanks you, 6/4/20 G. Smith Virginia Beach Thank you KM & the outstanding service performed on my AC system by Mr. Ahmed today 6/4/2020- this gentleman thoroughly the explained deficiencies and options for improving my outdated HVAC system – not to mention that their service prices are very respectable. I will continue to choose KM for all my needs. Thank you! 6/3/20 J. Carolino Virginia Beach Very good and we’re satisfied. We had our unit installed not too long ago around mid May and we are very satisfied. I think the brand they used is much better than what we had before. They came as scheduled. They will be visiting us comes fall to check and make sure the heater runs well. 6/1/20 T. Sickell Virginia Beach Dean Ahmed serviced both of my HVAC units. He was very professional and thorough. He made it a point to fully explain everything as he performed his work. Very impressed! 5/31/20 P. Barker Virginia Beach Great company. Very very satisfied and Dean was great. 5/31/20 K. Garnes Virginia Beach Matthew came out last week for our Spring check. He was great. Professional, knowledgeable and friendly. Ya’ll always hire the best. Thank you! 5/30/20 M. Curry Virginia Beach Hi Sarah– Phillip Bridgmon did my install on Tuesday. He was courteous, prompt and quick, yet very professional. He is an excellent Kellam ambassador. Cheers, M. Curry 5/29/20 W. Muster Virginia Beach Dean did a great job, it is now in good working order. 5/29/20 G. Cuddihy Virginia Beach Everything is fixed, my lights are working and it’s like being in a new home. 5/29/20 D. Jellig Virginia Beach Tim is a smart man and I look forward to using him in the future. He did a wonderful job this time around. 5/29/20 M. Mitchell Virginia Beach I would love to have Richard disgnated as my technician. He was amazing and gave me a really positive experience. 5/29/20 T. Zorotrian Virginia beach Very professional, excellent and Richard made us feel comfortable. We really enjoyed his work. 5/29/20 P. McCrory Virginia Beach Tim was very polite and protective, he wore his safety gear and we certainly appreciate it. 5/28/20 Jay L. Virginia Beach I was impressed with Gerald yesterday. I have mini-splits that Kellam installed and one of them starting dripping and I saw some mold. Gerald took it apart and cleaned it all. He is very customer oriented, extremely helpful and put forth the effort not for more money but because it was the right thing to do! 5/27/20 E. Lyons Virginia Beach I would like to thank Morgan and Matt for taking care of a problem for me. Before they arrived, I was thinking that by the time they left that I would be thousands of dollars in debt for a new AC. Thanks to their professionalism and thoroughness, I was advised that the “fix” would be well short of needing a new system. Morgan is very personable, and he gained my trust right away. He is the one I wiil request for future service! Thank you, Morgan and Matt!! 5/26/20 Mike Loyd Virginia Beach Morgan and Matt did a great job today with the annual check up of my HVAC unit. They were both very professional and did everything in a timely manner. In just a year, I have had Kellam work on some faulty piping and put in a new HVAC unit. Every member of their team has been great. If you are looking for quality service and professionalism, look no further!! Thank you to Morgan and Matt today for another job well done!! 5/24/20 H. Heysel Virginia Beach Great work Chris. Chris did a fantastic job in getting our water heater replaced. 5/22/20 R. Markey Virginia Beach Morgan has been taking care of my mini-split system for several years. He is always prompt, thoroughly checks my system and is always willing to help with other minor issues. I just had Morgan give me a second opinion on one of my older systems. He really spent time thoroughly checking that system. He recommended total system replacement. He gave me a great price, so I bought a new two ton system from Kellum. I have total trust in his recommendations. He is also a great person, and is always willing to help with any problems. Kellum Mechanical should pay him double both for his work and as an ambassador for Kellum Mechanical. I always ask for Morgan any time I need any service. Great job, great man. 5/21/20 C. Parker Virginia Beach Great Service, Quick, Efficient, Competitive Pricing, and Very Nice. The gentlemen from Kellam did such a great job!!! 5/21/20 S. Grimes-Myers Virginia Beach John did a great job & was very professional. See above statement. He was very knowledgeable & polite. 5/21/20 M. Daschbach Virginia Beach Spring Maintenance was SUPER. Our technician, Richard did a SUPER job. He was on time, introduced himselft me and my wife. Had on the booties and went right to work. Checked all of our HVAC equipment and said everything was fine. Suggested getting a whole house air sanitizer/filter. We are considering. Thanks Richard. 5/20/19 R. Evaleigh Virginia Beach Chris knocked out everything quickly and it is running great. 5/20/20 K. Boone Chesapeake Gerald is amazing. He did a wonderful job and he is very professional. He is a good, honest guy. 5/20/20 B. Geraghty Norfolk John is so polite, good work ethic and he is great. I love Kellam, but John is the best I have seen yet. 5/20/20 R. Neal Suffolk The tech could not have done anything better. 5/20/20 S. Uroskie Virginia Beach Kellam is the best. I never had anyone I did not like, but Morgan is great, thorough, very trustworthy and makes me feel comfortable. 5/20/20 Danny Byrd Virginia Beach Quick response, professional friendly service and very affordable. John showed up right on tome and was very friendly. The experience from start to finish was a pleasure. I will use Kellam Mechanical for all my plumbing, electrical and heat/ac needs. Thank you. 5/19/20 M. Broderick Virginia Beach I was very happy with your service and all the techs that came out and did my service. I am going to stick with us for all my services. 5/19/20 I. Jagodzinski Virginia Beach Great inspection and system quote. Timely, affordable and personable. 5/19/20 S. Byrum Virginia Beach There is nothing anyone could have done to make my experience better. I loved Damian and Khiry and I would recommend you to anyone. 5/18/20 R. Socha Virginia Beach Morgan is a rock star. The crew was knowledgeable, professional, and expert. I highly recommend them. 5/16/20 Capt. Frey Virginia Beach Semi annual HVAC & Plumbing Check ups. Good work by both technicians. Was happy with the air filtration and UV system installed. 5/14/20 R. Birdwell Virginia Beach Outstanding service from a highly professional, knowledgeable and courteous technician. Top notch company with an outstanding reputation for providing excellent customer service. I would recommend them to anyone. Did an outstanding job replacing my water heater within one day of service call. 5/14/20 R. Corbell Portsmouth Top Notch Master Electrician. We were having major electrical issues in our kitchen, which had been looked at by other electricians in the past six months. However, the issue persisted. We lost two major outlets in our kitchen that controlled not only small appliances, but our stove’s oven. Although the stove is gas, the oven is set by an electrical spark. We called Kellam when we could not reach our usual guy. What a fantastic decision it was! Kellam Mechanical sent us John Holdcroft, who was absolutely amazing. Came right in, identified the problem, and went right to work to take care of it. John was aware of the health issues, and came with face mask and shoe covers. He knew exactly what he was doing, and there were no wasted movements when he went to work on the problem. Happy to say we now have a completely working kitchen. John is truly a Master Electrician. He is professional, courteous, pleasant, and focused on his job. It was a pleasure to have met him, and we will definitely keep Kellam on speed dial for any future mishaps. 5/14/20 J. Doran Portsmouth Installation of a new HVAC system. Kellam Mechanical has been servicing my HVAC system for over 5 years. I’ve needed a new system for several years. I recently had a new system installed. So far, I’m pleased. Also, the technicians have always been knowledgeable and professional. I will definitely, Tell’em Kellam! 5/14/20 Robert C. Portsmouth Have been dealing with various electricians over the past few years, but have finally found one that puts all others to shame. After about six months with only half of our kitchen outlets working, we called Kellam Mechanical. They sent us Master Electrician, John Holdcroft, and believe me, he is a master at what he does. Professional, polite, courteous, and focused on doing his job. If you need any electrical work done, especially difficult jobs, you really need to call Kellam Mechanical. We now have them on speed dial. 5/13/20 S. Yakstis Virginia Beach Tim did a fantastic job. Very thorough, very clean and neat. He was punctual, explained everything, he cleaned and he was just outstanding. I was delighted to have him as a technician. 5/11/20 B. Goodman Norfolk Everyone did a great job and I am very happy your work and our new system. 5/8/20 Katherine Watcher Virginia Beach Richard Barnes is a consummate professional, and I’m so very glad he is with Kellam! Richard performed my springtime service yesterday for my HVAC. He was extremely thorough and explained everything in terms that I (not a mechanical person) could understand. He also advised me how I could make the system perform more efficiently, but not high pressure …it was a very consultative approach. I just switched my service to Kellam, and I’m so very happy that did. Thanks again, Richard! 5/8/20 A. Soots Suffolk The gentleman who installed our new water heater were amazing!! They were fixing a problem the previous owners had created as well as installing the new water heater! They were polite and made sure I had no questions before they recommend!! Will definitely continue to use them for our water heater and hvac system needs! 5/5/20 R. Gross Virginia Beach Kellam went above and beyond what we expected. They took the time to do things right. Not only did they install the new equipment, they also checked the existing equipment and made repairs so the new system will work efficiently. They stayed as long as it took to make things right. 5/3/20 R. Garland Virginia Beach Kellam Mechanical has taken care of our HVAC needs for several years. We love the service they provide. Other family members have become customers based on our recommendations. Prior to signing an annual contract, they had done a few projects for us. Each time they were responsive, pleasant to work with, educational and professional. The craftsmanship of the technicians is top notch. We have had the same technician conduct our bi-annual inspection for a few years now. Having owned a couple homes in the past this is an experience that is truly unique. We recommend them. 5/2/20 S. Miller Virginia Beach Everyone I’ve dealt with has been first class. I’ve already recommended kellam mechanical to several people. 5/2/20 K. O’neil Virginia Beach Regular spring maintenance checkup. They always take good care of us! 5/1/20 E. Martinson Virginia Beach Thorough and timely service, and Morgan was extremely personable! Would recommend. 5/1/20 T. Brown Virginia Beach Morgan was out today to service my geothermal system. As usual he was efficient and thorough. At my other property, he assessed my heat pump that had been blown off its mooring by a bad windstorm (it’s on the roof of a 4 story building). I had been told that I needed 2 lbs of R-22 by the original company that had been called by the condo management company. Morgan serviced the heat pump and its handler and both were fine. Thanks so much for the good news! 5/1/20 N. Newsome Virginia Beach We are so happy with the service of Kellam Mechanical! They quickly respond and their professionalism is 5 star. We are customers for life and love our new HVAC system! Thank you! 5/1/20 J. Tholander Norfolk Richard was absolutely perfect, professional and I was extremely impressed with his work and attitude. This was my first time using Kellam and I look forward to using all of your services and I already told my family about Kellam. 5/1/20 F. Blackman Chesapeake We had Kellam install our heater about 3 years back. When we needed a new ac we did not think of anyone else. We have been treated so well throughout the years. We referred you to a good friend within the last week. My friend is now a Kellam customer. Have a happy national cookout in your driveway day tomorrow. 4/30/20 H. Phillips Virginia Beach L.T. is a very nice man. He fixed the issue and it is running fine. 4/30/20 D. Jones Virginia Beach The tech was good. he figured it out and explained the issue to me. 4/30/20 J. Stewart Virginia Beach My appointment went very well. The tech changed the filter, was quiet and the kids even stayed asleep! He did a wonderful job. 4/30/20 S. Floyd Virginia Beach The technician cleaned the clean really good. Thanks! 4/30/20 M. Pitts-Brown Virginia Beach The tech had a great attitude and was very professional. He wore his booties, mask, gloves and rolled out the red carpet. 4/30/20 M. Williford Virginia Beach Everything is great and running perfect. 4/30/20 H. Roberts Virginia Beach Chris did an excellent job- Very knowledge and tidy. Definitely recommend Kellam and Chris. 4/29/20 Floyd III Virginia Beach We are a repeat customer of Kellam Mechanical. On both occasions they exceeded our expectations with the friendliness of their customer service, the professionalism of their technicians, and the quality and comfortable cost, of the products they represent. 4/29/20 Floyd III Virginia Beach We are a repeat customer of Kellam Mechanical. On both occasions they exceeded our expectations with the friendliness of their customer service, the professionalism of their technicians, and the quality and comfortable cost, of the products they represent. 4/28/20 M. Gutt Virginia Beach Morgan was great. Prompt friendly service. Recommend. Buying years worth of filters for price of two . Love Kellam mechanical! 4/28/20 C. Laffey Knotts Island Very satisfied with latest service. We’re very happy with the newly installed unit. 4/27/20 J. Brumley Virginia Beach Excellent service. I reviewed once but perhaps it is still in cyberspace. Richard Barnes was one of the best techs that you all have sent to my house.. We reviewed a couple of things and one being a surge protector for my system. And living on Knotts Island and never know when your electricity flashes etc.. I decided I needed one. He was very courteous, sanitized everything he touched and was generally very considerate and efficient. 4/27/20 R. Reed Virginia Beach I enjoyed John’s company and his workmanship. John took the time to be personable and have a conversation which was just as important as the work that was performed. I appreciate his excellent customer service and technical expertise. 4/26/20 R. Kephart Virginia Beach Outstanding Service. I’ve been using Kellam Mechanical for my HVAC needs for about 8 years now and have always experience outstanding service. Their personnel are always friendly and professional. Highly recommend. 4/24/20 T. Kim-Kelly Virginia Beach Every time we need them, we can count on them. Very professional. Specially Dean. He explained everything to my husband and did a very good job with our AC/Heater system. We definitely recommend them. 4/24/20 C. Aldis Virginia Beach John and David showed up precisely when I was told they would arrive. They were friendly, courteous, professional, and took appropriate precautions with gloves, face masks and shoe covers. They laid out drop cloths to protect my rugs and floors in the areas they were working. It was a pleasure speaking with them while thy worked and they answered all the questions I had throughout the process. They installed two chandeliers and two ceiling fans on our 15 foot ceilings and their demeanor and professionalism were outstanding. Thanks for the excellent work! 4/24/20 F. Blackman Chesapeake Surpassed Expectations. They seem to have found the perfect balance of, Great Customer Service, Quality Merchandise, and Fair Pricing. 4/24/20 S. Moffatt Virginia Beach I am very happy with the service and extremely impressed with the ability to fit my unit in the space in the attic. 4/24/20 J. Godsey Virginia Beach Everyone from the sales team to the service guys were amazing people. I felt comfortable with them in my home and around my children. Everyone gave me such wonderful service and thanks to everyone! 4/24/20 M. Loedel Virginia Beach I got estimates from 3 different places. Kellam was not the lowest price but carried the best customer service. Rusty was great. The techs went above and beyond what the quote included with thorough and precise work. I also plan to contact you for my water heater needs. 4/24/20 L. Shaffer Virginia Beach Guys did a great job and they are great people. 4/24/20 R. Hunter Virginia Beach Ceiling fan installation. We are more than pleased with the service provided. Thank you for the fast response, ease of schedule changes, and professionalism by your technician. 4/24/20 T. Holston Virginia Beach Jon Owens, install leader and his team did a marvelous job removing the old system, installing and adapting the new system to the quirky set-up from my old system. They spent 10+ hours here making sure everything was perfect. Couldn’t be happier! 4/23/20 E. Dale Virginia Beach I appreciated how quick Kellam responded and got my ac running correctly. 4/22/20 M. Simmons Virginia Beach L.T. is a fine young man, very personable and smart. 4/22/20 C. Anderson Virginia Beach Tech was fast, polite and personable. We were pleased that he was wearing his mask. 4/22/20 J. Farrell Virginia Beach I really appreciate you all coming out with the pandemic and everything going on. I love my new unit and how quiet it is. Thanks to all. 4/22/20 J. Barber Virginia Beach The techs were awesome at respecting our house and keeping it nice and clean. 4/22/20 M. Ahlgrim Chesapeake We are happy with the service and look forward to a long future with Kellam. 4/22/20 T. Nguyen Chesapeake I am very happy with our service and Chris was extremely helpful and wonderful to work with. A 5 rating is not high enough, so I rate a 10! 4/22/20 I called Kellam Mechanical because I found that a pipe leading from my furnace to an output through my roof was disconnected. This is especially concerning since we have gas. I spoke with Ronnie (I believe) who was both personable and professional. After explaining the situation, she said someone would be out between the hours of 1:00 and 5:00. This turned out to be slightly incorrect information because the technician Morgan called before 1:00 and said he could be to my house in 10-15 minutes. When I asked Morgan if I should put my dogs up, he responded that he loves dogs and there was no need. Morgan was also personable and professional. He fixed the pipe, checked for additional leaks, petted my dogs and then sold me on a C02 detector, which he installed in about 5 minutes. I now have a Maintenance Agreement which provides a 24 (?) point inspection for my A/C Unit, Mini-Split and furnace twice a year, a C02 detector and company to recommend for anyone having A/C and/or Furnace issues. Lina Baker Virginia Beach 4/20/20 L. Cardon Virginia Beach Terrance is the best. Kellam always gets job done in a timely manner. 4/20/20 B. Rowan Virginia Beach Tech was on time and got everything running smoothly. 4/20/20 M. Montes Virginia Beach We appreciate Kellam for calling to remind us of our maintenance appointment. 4/20/20 M. Thompson Virginia Beach After the install the unit was noisy. Within two hours the techs were out here and the noise was fixed. It has been a great experience. 4/20/20 M. Clements Virginia Beach Very professional, very nice and a great company! 4/20/20 J. Bainbridge Virginia Beach A great experience! Fixed a hot water heater that another couldn’t get done. Thanks so much. A great experience from start to finish! 4/20/20 M. Trottier Virginia Beach Service was wonderful! We had an issue with the inspection, but the techs were here within 20 minutes of the inspector leaving and took care of the problem quickly. Thank you for such great service. 4/20/20 K. Rayfield Virginia Beach I just want to say how impressed I am with the professionalism of this company. From the very beginning and throughout the process the customer service has been outstanding. I knew before ever contacting the company that I needed a new HVAC unit. Consequently, I began researching local companies and various HVAC products and advice on what’s important, etc. I quickly determined that I needed a reputable company, who was not only competitive, but was an expert at installation and stood behind their product and their install. It was also during the COVID19 situation, which made me leery of having anyone in my home who wasn’t mindful of necessary precautions. Kellam Mechanical checked all the boxes, as they say. I couldn’t be happier with my decision. Kellam Mechanical is top-notch and I would not hesitate to recommend them highly. A great experience…from start to finish. Thank you Kellam Mechanical! 4/17/20 F. Hughes Chesapeake Chris was more though than we could ever expected. Kellam mechanical is in a class above the rest. 4/16/20 K. Cartino Virginia Beach The company is great and always takes care of me. 4/16/20 R. Rickert Virginia Beach New Installation by Kellam Mechanical! My crew was first class on the install and wifi thermostat set up… I highly recommend Kellam Mechanical; I have been w/ them for years… 4/15/20 Rick I. Suffolk Morgan Bayse did an excellent job taking care of my HVAC equipment and my generator. Morgan was on time and was very professional. I highly recommend Kellam! 4/14/20 S. Rosado Virginia Beach Company excellence. Having been a client of yours for over 14 years, I immediately called Morgan, one of your technicians (who is the best), when my upstairs AC wouldn’t turn on. Morgan arrived that very evening. Long story short, I needed to replace my 10 yr old AC unit. Two days later a new AC unit was installed. The cost was reasonable, the work was done with total professionalism by Damian and another fine young man. Everything was left clean and orderly, as if nothing had been going on. Thank you Kellem!! 4/14/20 J. Konikoff The technician was amazing and he did a wonderful job. 4/14/20 M. Donohue Virginia Beach L.T. was great and always performs the job quickly. 4/14/20 G. Baptist Virginia Beach The tech was very informative. If I need more service, I will ask for Morgan. 4/14/20 J. Godsey Virginia Beach Amazing customer service and quickness! Originally I had an appt for regularly scheduled maintenance. My technician took pictures and explain why I would benefit from a new system and what size I would need and explain (with pictures) of the issues my current ac handler and compressor we’re having. They did a new install and the installers were clean, professional and courteous. Would highly recommend Kellam to ANY of my family and friends! 4/11/20 P. Miller Chesapeake Outstanding service. Technician was very knowlegeable and super couteous. His care and thoroughness were the best I’ve experienced. 4/8/20 H. Netter Virginia Beach Great service! After 15 plus years, still reliable and a pleasure to work with. Thank you! 4/7/20 D. Sykes Virginia Beach I really appreciate the fact that the tech wore a mask, gloves, and booties inside our home especially with big concerns of the virus going around. He a great job. 4/7/20 W. Maloney Virginia Beach Everything went great. The technician was very knowledgeable and explained thoroughly. 4/7/20 R. O’loughlin Norfolk Everything is running great at this point. LT always does an awesome job. 4/7/20 B. Goodman Virginia Beach Richard does a wonderful job. I am Pleased with his work. He represents your company well. 4/7/20 Randolph Beales Virginia Beach Sarah and Scott, I just want to let you know what a good job Morgan Bayse did for us. We had no heat, and he came out and not only diagnosed the problem but helped make sure that we got in touch with the gas company that had caused it. He then called me back that evening to make sure that the gas company (that had caused the problem) had gotten us back up and running before Morgan left Virginia Beach to drive to his home. Morgan takes a true interest in us as his customers. He has done a good job for us before, and he represents you and your business so well that I just had to contact you to tell you that. Sincerely, Randolph Beales 4/6/20 C. Whittemore Virginia Beach Great techs and great response time. 4/5/20 N. Carpino Virginia Beach Been a long time customer. Kellam always took care of my issues. Great company to work with. 4/3/20 J. Naumovoski Norfolk My family has used KM before and for the first time we signed up for their annual hvac maintenance service. I have been very pleased w/ their service in the past and was very impressed at their thoroughness in doing the hvac maintenance. I would highly recommend them for their professionalism, value but also their integrity. 4/3/20 J. B. Hernandez Virginia Beach Called Kellam because I was having an issue with my furnace turning on with my AC active, it was blowing cool air in some rooms and warm in the rest. Was told they could have someone out the same day. Got a call from Richard Barnes who was polite and professional the whole time. He came out and was on time and checked out the system. He kept me up to date with everything he was doing and what he thought was wrong. I really appreciate Richard driving out to Norfolk to retrieve a switchboard for the furnace and bringing it back to install, all in the same day! I also really appreciate him troubleshooting the issue until he solved it. The work he did showed that he really cares about the customer and wanted to see it through. I will definitely call Kellam and ask for Richard in a heartbeat if I have any issues in the future. 4/2/20 J. Moran Virginia Beach Outstanding. Please send the tech that service us last fall on our heating system. He was very good. Thank you…Jim Moran…A/C needs service 2020. 4/2/20 T. Mayo, Mayo Nationwide Agency Virginia Beach HVAC at my office. I’ve been using Kellam Mechanical for 25 years. Kellam and their associates always do a great job! Thanks for talking care of us! 4/2/20 S. Magula Virginia Beach Very good service plan. We are extremely pleased with the advice and service we have received under this program. 4/2/20 W. Bliss Portsmouth I have enjoyed dealing with Kellam Mechanical. Customer service is outstanding. Keep up the OUTSTANDING work. 4/1/20 A. Trottier Virginia Beach Kellam Mechanical have been servicing my old system for the last several years, very satisfied with thier level of service. Installers showed up on time, explained installation process, very professional and cleaned area before they left. 4/1/20 John B. Virginia Beach My family and I have been using Kellam Mechanical as or HVAC provider since 2002. Yesterday we purchased 2 new, 2.5 ton, 16 SER air conditioning units from Kellam Mechanical. The price we paid was fair indeed. The installation crew showed up at my house precisely on time. They voluntarily put down drop cloths, donned protective booties and wore respirators during the installation. (This was greatly appreciated due to current events). The installation was done perfectly and very quickly. I would highly recommend Kellam Mechanical for any HVAC work you may require. 3/27/20 M. Osborne Virginia Beach Morga is a very dedicated individual. I enjoyed having service our system. 3/27/20 J. Barber Virginia beach Chris dropped by my house this morning (27 March 2020) exactly on time. Chris called me prior to his arrival to inform me that he was on his way. Chris was very friendly and very professional. Unfortunately, both of our outside air conditioners needed replacement. Chris was very patient and professionally explained that we could choose either an expensive repair on 12 year old units or for a little more money, we could purchase 2 new units that would have a 10 year warranty and be much more efficient. Chris explained to us the situation in a logical and polite manner. He described exactly how our old units had failed. At the end of his reasoning, my wife and I both agreed that his logic made sense. Chris then lead us through the process of choosing new units. At the end of the process, my wife and I felt very confidant that we had made the correct choice for us and we agreed to purchase 2 new units. We are very thankful that Chris lead us through the purchase process. We look forward to having Chris come back and service our new units for many years to come. 3/27/20 J. Brooks Virginia Beach I was very impressed with the punctuality of the techs and L.T. gave me all the information I needed to make the purchase process easy. I appreciate that my warranty was already registered for my unit and I did not have to do that myself. Since the first time I ever needed any kind of service for anything Kellam Mechanical has always been there within the hour to help. I am very happy with the service and would not imagine having anyone other than us for his service. Thanks to everyone in all departments. 3/27/20 J. Allesandro Suffolk Excellent service and great communication! Took their time explaining what needs to be done and why. 3/26/20 W. Curd Virginia Beach Great techs! Chris C. has been an excellent tech! He made critical adjustments, and just installed a uv germ zapper. 3/26/20 M. Nelson Virginia Beach The service was prompt, on the same day I called which was during the quarantine. Mike came promptly in the afternoon that I called about a leak in my water heater. He spent time trying to fix it but when he turned it back on, it was still leaking and so indicated that we needed a new water heater. I asked what he recommended and he said that the business had them so he came back the next morning and replaced the old one with the new one. This time it worked and we ended up with a much better quality water heater and discovered that we need to have it maintained by flushing it out every year since our well water is acidic. We now have hot water again and I am thankful for Kellam Mechanical and the service they provide. Mike is very knowledgeable, expedient and also very kind. Thank you for the service you provide. 3/24/20 E. Neill Virginia Beach Gerald is always pleasant and always able to fix things. 3/23/20 G. Kelly Virginia Beach Kellam Mechanical was wonderful. Very quick response. They shared pictures from under the house. Plus they did not mind my 2 dogs hanging around them. Morgan was our technician. He was friendly , knowledgeable and very helpful. 3/20/20 R. Browne Virginia Beach Great service towards preserving customer trust conserving assets. 3/20/20 E. Libby Virginia Beach K-M’s Tim Baker did a thorough job on my two systems, despite the poor weather. I look forward to having him back for future work. 3/19/20 R. Browne Virginia Beach Great service towards preserving customer trust conserving assets. 3/19/20 B. Jones Suffolk Great Work and Customer Service. 3/19/20 Greg H. Chesapeake Highly Recommend Chris & The Install Crew For Anyone! Kellam Mechanical came out and inspected and cleaned my home’s air conditioning system. They had to replace one of them. Chris the technician who came out used to work for two previous companies and because I like Chris’s work I followed him to Kellam Mechanical. He is wonderful and trustworthy. He never tries to sell me things I do not need. He tells me exactly what I need to buy and why. He is always on time and respectfully explains everything and answers all of my questions. He goes above and beyond to make sure his services are perfection. Kellam Mechanical needs to hire more people like Chris! 3/19/20 J. Hall Norfolk Electric issues. Thanks so much for helping us get power back out on our porches! Our landscape lights were out also! We are save with a weather proof outlet and lighting again! Kind and knowledgeable! 3/19/20 A. Trottier Virginia Beach Yesterday Kellam Mechanical installed a new Ruud gas pack. The installation team of David and Neil did a great job. They arrived on time, informed me of what to expect and worked diligently till the job was completed. They always had the blue booties on whenever they had to come into the house and always announced their presence. David showed me how to operate the new thermostat, made sure the hot water heater was working, it had to be turned off during the installation process, and answered any questions we had. The new unit installation looks great, works great and the the team of David and Neil made sure that the area was completely cleaned up before they left. David and Neil were very professional and my wife and I are very pleased with the results. 3/18/20 J. Carbone Virginia Beach I have been a customer of Kellam Mechanical for several years. I use their seasonal maintenance contract to keep my HVAC system working at top performance. I have always received outstanding customer service from Kellam Their employees are professional, courteous and always do a great job. I would recommend them to any one. 3/18/20 A. Reisinger Virginia Beach Great Service, I’m a happy customer! I have been a happy, satisfied customer of Kellam Mechanical for four years. We have a service contract with them, and I couldn’t be more pleased. They keep my heating and air running smoothly. They always show up on time and they clean up before they leave. I highly recommend this great company. I also need to mention, when I call, I am treated very well. You can rely on their service and you can’t say that about many companies. 3/18/20 B. Shaughnessy Virginia Beach Chris Blake was professional & had our problem fixed in no time. Will definitely ask for him again. 3/18/20 Jim C. Virginia Beach I have been a customer of Kellam for several years. I use the their annual maintenance contract t to keep my HVAC in top working order. I have always received the best possible work from them. They are superior in all respects. If you have not already, then contact them and give them a chance to do work for you. You will be very satisfied. 3/16/20 J. Etheridge Virginia Beach Excellent! Excellent! I had hot water heater issues, I called several companies before calling Kellam Mechanical. i was told that I would have to go on their waiting list until the middle of the following week, I could not go without hot water in my home for 5-6 days so I continued to google for other Certified Gas contractors when I came across Kellam Mechanical. The receptionist was very nice and well versed in the areas of their business, she took all of my information and to my delight a Technician was dispatched to my residence within two hours not 5-6 hours. Upon the technician’s (Morgan B.) arrival I was greeted professionally as he patiently listened to my concerns, he assured me that he would diagnose my problem and would give me options for any repairs that may be needed. My problem was resolved within 30 minutes of his arrival. He also explained a few maintenance inspection plans that his company offered, I happily purchased their yearly plumbing inspection plan. I also would not hesitate to use this company again shall the need arise as well as recommend them to family, friends and neighbors that need plumbing or HVAC services. Thanks again Kellam Mechanical! 3/16/20 S. Kennedy Virginia Beach Your crew cleaned up better than most so thanks your for doing a professional job. I am happy to recommend you to anyone. 3/16/20 H. Pak Virginia Beach Everything was fantastic! 3/16/2 J. Souza Virginia Beach The service was excellent! 3/16/20 G. Hazlett Chesapeake Chris/Blake and the install team were awesome! I have followed Chris in his multiple HVAC stops and only use him; it is very important to find someone you can trust and tell you what you need vice upselling items. Blake and the install team were on time, pleasant and completed the install when they said they would, thanks again to Chris/Blake/the team. 3/12/20 A. Menefee Chesapeake They we really nice guys and very knowledgeable. I really enjoyed them! 3/12/20 A. Menefee Chesapeake It’s a company that I love and trust. Plus Morgan the tech has never lead me wrong and I trust him completely. They we really nice guys and very knowledgable. I really enjoyed them! 3/12/20 J. Sneller Virginia Beach I have been using Kellam Mechanical for years and I cannot say enough good things about your company! I do want to give kudos to Richard who came out today to do my semi annual HVAC check up. Richard was AMAZING…professional, kind, knowledgeable and just such a pleasure to work with….thank you again Richard! 3/12/20 J. Sneller Virginia Beach I love Kellam! I have been using Kellam Mechanical for years and I cannot say enough good things about them! Richard just left and he was AMAZING…professional, kind, knowledgeable and just such a pleasure to work with! 3/11/20 J. Flagg Virginia Beach Richard and Gage were very polite and professional. Great job on spring Hvac tune up! Thank you again. Side note, my dogs loved them 4/10/20 J. Phelps Virginia Beach Morgan came to my rental property today to do the 6 month maintenance on our unit. He was on time, very professional, and very informative. A burnt wire was noticed and replaced. He called me as I asked (I am the homeowner) and discussed the outcome of the maintenance with me. My tenant also specified that he was very nice. I have been with Kellam since 2016 and I have nothing but good to say! Thank you Morgan for your assistance today! You are an asset to the company. 3/10/20 D. Granger Virginia Beach Excellent! We’ve had a maintenance contract with Kellam Mechanical for three or four years now. I don’t even have to call them. They call me on a regular basis to initiate a wellness check. When I have had problems or needed repair, they’ve sent someone right out. They’re always prompt. They always answer my questions. I’ve never had any issues with Kellam Mechanical. I do have one recommendation. To facilitate online bill payment, it would be helpful to have Kellam assign customer identification numbers. That would make me feel more certain that my check had been received and recorded correctly. Otherwise, five stars for Kellam Mechanical! I highly recommend them. 3/7/20 L. Donaldson Norfolk New customer. Had a great experience. Put in trouble call for a HVAC unit that was not working. The response was fast and communication was good. Morgan was our service technician and he was very professional. He thoroughly explained everything and fixed the problem. We will use Kellum again! 3/7/20 W. Harrell Norfolk The Kellam team recently installed an AC system in our older home. Rusty Bailey came to our home to size up and estimate the job. He was knowledgable, helpful, and attuned to our desires and needs. We were impressed with the options he offered and more impressed in the reasonable cost that he calculated for us. He raised our expectations but those high expectations were exceeded by the considerate manner and the competent, clean, and quiet work done by the installation team. We could not be any happier with every aspect of our experience with the Kellam team! 3/6/20 B. Harrell Norfolk Scott, I’m writing to express thanks to you and your workers for the excellent job done recently with our home AC installation. Rusty Bailey was the first face-to-face contact we had, and he was polite, punctual, and gave my wife, Debi, and I a competent and comprehensive presentation of prices and equipment features. He listened to our questions and clearly answered them. He also remained a responsive contact person for us throughout the installation process, that did have a significant challenge with our discovery of asbestos in the air handler location. Our job, due to the need for asbestos abatement, took place in two stages, with three workers involved: Blake and Garrett, for the first, and Matthew and Garrett for the second. All three were polite and very respectful toward us. They worked efficiently and were of minimal disturbance to us. We were delighted with the care they took in covering our carpeting with plastic. They also took time to brief us on the operation essentials of or new system. When they left, there was no trace of their having been with us, except for the AC system they installed, with which we are extremely satisfied, and the pleasant recollection of their kind and considerate visitation. And you, Scott, we also heartily commend. Your workers reflect the fine work ethic, the personable manner, and the practical competence that you have instilled in them and maintain with them. Keep up the good work! Gratefully yours, B. Harrell 3/6/20 G. Hall Virginia Beach John and Gage did a great job installing our new chandelier and very knowledgeable and professional. Thank you!! 3/5/20 B. Moore Virginia Beach I have known tech, Richard for a while and he is a great guy! 3/5/20 H. Bensley Virginia Beach The tech was very thorough and took his time. 3/5/20 H. Burroughs Virginia Beach Everything went well and we thank you very much for the service. 3/5/20 C. Robinson Virginia Beach Morgan Bayse (service technician) for Kellam Mechanical represents your company in a great fashion- Exceeded Expectations!!! 3/3/20 E. Langhorne Virginia Beach The tech was awesome and I can’t say enough about all the guys who work for Kellam! 3/3/20 J. Borberg Virginia Beach Good service. Another satisfied customer. 3/2/20 C. Lawrence Virginia Beach The technicians are always very professional, knowledgeable and curtious. They always wear blue shoe covers to protect you dwelling floors upon entry from exiting from outside and I want to thank Mr. M. Bayse for adding a floor mat out my entrance door as a secondary measure of protection from keeping extra debris from entering my home. This shows great personal respect toward other people property. I highly recommend this technician to represent kellam Mechanical as employee of the month, great job. 2/27/20 H. Pak, Virginia Beach I wish to take this opportunity to thanks for the excellent work HVAC performed and installed 2 System 2 and 5 Ton by Kellam Mechanical Inc. I would like to personally thanks all members of your professional team, Mr. Bailey and David and Crew members. Our families will stress free next so many years. Again, Job Well Done. 2/24/20, E. Roth Virginia Beach Excellent customer care from Richard. Took care of thermostat issues. Good job Richard. 2/21/20 D. Zinnikas Virginia Beach Great job installing a 240 line for my new EV. 2/18/20 P. Alberti Virginia Beach Morgan was very efficient and thorough. He also took the extra time to help me understand the operation of my HVAC system. 2/17/20, M.Chancler Virginia Beach I would highly recommend Kellam Mechanical. Our tech Chris has previously serviced the geothermal HVAC system and resolved a recent gas leak which required coordinating permits/inspections with the city. The entire team has been very responsive and courteous throughout the process. Great job! 2/17/20, A. Canlas Virginia Beach Kellam mechanical has a very friendly and professional techs, I was satisfied and amaze on how Chris fixed my HVAC and thermostat problems. I would recommend him to anybody who needs repairs on their HVAC, plumbing, and even electrical systems. Thank you! 2/17/20, W. Paetz Virginia Beach Outstanding service call. Up beat and positive person. Meticulous attention to detail to ensure our systems are always running at 100%. 2/15/20, Rick Fortune Virginia Beach Professional service tech. Very knowledgeable and helpful. Answered all questions and made excellent recommendations. Thanks! 2/14/20 P. Jenkins, Virginia Beach Tech answered my questions. Was polite and made sure everything was clean when he was done. I was pleased with the work. 2/13/20 J. Morgan, Virginia Beach Fast, reliable, professional! Quick to take care of any of my concerns! 2/12/20 K. Zorotrain Morgan Bayse was by far the best tech I’ve ever had service our house by Kellam. We’re getting ready to move into a new house next month and I’ll be sure to request him to service our HVAC, and plumbing. 2/11/20 Terry. Brown Virignia Beach Tim was on time, very courteous and I am very happy. 2/11/20 P. O’Rork Virginia Beach You folks are above and beyond the call of duty! Thank you. 2/11/20 M. Delmar Virginia Beach My wife and I was very, very satisfied with the complete replacement of our central air and heating system. Punctual, on schedule. Quality, can’t be beat, big difference in the air circulation. Responsible, you bet. Value, outstanding… 2/10/20 C. Corso Kellam was great & got Morgan out to us right away on a Saturday morning. Morgan was awesome. Polite & very efficient. He diagnosed the issue with our HVAC right away & fixed it immediately. We have our heat back! We highly recommend them. 2/9/20 A. Delux Virginia Beach Kellam has been great. Prompt and knowledgeable. I’ve trusted them to work on my generator and other electrical projects in my home. If you are looking for good service look no further. 2/8/20 Martha M. Virginia Beach Excellent service. Super friendly. 2/7/20 K. Moon, Virginia Beach My Father has known & worked with Morgan B. for over 3 years now. He is ALWAYS there when needed without hesitation. More than this; his knowledge & honesty are priceless!’ In a world where customer service has gone to the wayside., he is an exemplary example of not only extraordinary customer service, but a bar that has been set to go above and beyond. 2/7/20 S. Morrison, Virginia Beach Great job! Shelley in billing is extremely helpful!!! 2/6/20 M. MIciotto, Virginia Beach As always, Morgan was friendly and professional. I love that we can joke with him and that we feel comfortable with him. I will request him, everytime I need something with Kellam. Again. Thank you! 2/6/20 B. Bruner, Virginia Beach Morgan was very polite and helpful and not pushy. 2/6/20 Timothy H., Virginia Beach Zia was top notch. 2/6/20 W. Turner, Virginia Beach L.T. was very personably and explained everything. I am glad I went with Kellam. 2/6/20 J. Sims, Virginia Beach Terrence did a good job and was very sweet. 2/5/20 A. Hatton, Virginia Beach Wonderful team. Marzia was extremely friendly and knowledgable. Thanks Kellam!! 2/5/20 N. Lipsey, Virginia Beach Very impressed with the gentlemen who worked at my home. Covered their shoes and carpet. Left everything clean. 2/5/20 Charles F. Moon, Virginia Beach I would highly recommend Morgan to anyone. He is punctual, efficient and courteous. Very knowledgeable and honest. A good guy. 2/5/20 G. Horvath, Virginia Beach Dean was very personable and the service was great. 2/5/20 K. Holland, Virginia Beach Perfect service… Morgan and George know their stuff… very pleased to be part of the Kellam family. 2/4/20 K. Watkins, Suffolk Morgan was the best as usual! Worth every penny just for the great customer service!! Thank you! 2/3/20 P. Wilson, Virginia Beach The new system is outstanding! The guys were very professional and knowledgeable. They were in and out quicker than I thought they would be and everything was great. 2/3/20 J. Branich, Virginia Beach The techs were very nice and considerate and worked very hard. 2/3/20 E. Sisco, Virginia Beach The install was great. The techs were professional and the guys cleaned everything up. 2/3/20 D. Deans, Virginia Beach Everything is working great and I appreciate the techs being here. 2/3/20 J. Tarsovich, Virginia Beach Morgan, the technician was very communicative and pleasantly willing to trouble shoot. 1/31/20 D.Kerns, Virginia Beach I own multiple homes in Virginia Beach. It is so helpful to have a company be so on top of it. Your good service saves me money! Special shout out to Marzia Barnes. On time! Fast! Professional! And did more then she needed to in order to be helpful. 1/31/20 J. Beck, Virginia Beach Kellam came out quickly after hours after we found a problem with our hot water heater. They were professional and returned the next day to finish the repair. Matthew, Garrett, Gage and Morgan were all very polite and efficient. We were very pleased with the customer service and quick repair! 1/30/20 L. Burton, Summit Construction, Chesapeake After more than 10 years of Kellam service, I continue to be impressed with the knowledge, level of professionalism and service of their team. Morgan has provided excellent service for our HVAC,Atmox, and generator for the last several years! Thank You for the excellent service today! 1/30/20 J. Nardone, Virginia Beach Was caring and meticulous. Job is not yet finished as of this writing. 1/24/20 Andy Wm A. Virginia Beach Marzia Barnes performed my semiannual maintenance. She was very courteous, knowledgeable and professional. Everything was in its place no loose screws or empty holes and she recommended a free plumbing checkup for us. Keep up the good work Kellam. 1/22/20 B. Rowan, Virginia Beach Morgan came out on very short notice to address a very puzzling issue. After looking over the whole system, he found the issue, a hardly noticeable problem that he easily fixed. We have been very pleased with his service on his visits out and are happy to recommend Kellam Mechanical. 1/21/20 G. Ross, Virginia Beach Thorough. Friendly and knowledgeable. Fixed the problem at one visit. 1/16/20 C. Myers, Virginia Beach She is very professional and did an outstanding job for us and your company. 1/16/20 G. Keasling, Virginia Beach Mike C did a great job fixing my broken pipe. He was courteous, professional and very knowledgeable. I’d recommend him to anyone needing plumbing services. Keep up the good work. 1/15/20 M. Simpson, Portsmouth Marcia is the greatest!!! She is very meticulous and always explains all details!!! Gonna really miss her…you rarely find people like her!!! 1/14/20 Joanne G Virginia Beach Morgan and Gage came and inspected my gas heating system today. January 14 , 2020. I like the fact that they enter my home first by placing a doormat, then put on the blue boots. They are friendly, good manners and get right to work They explained everything about my heating unit and inspected the gas pipes leading to the heating unit. All is well and they’ll be back in the spring. Plus, I like the way Kellam’s dispatcher’s stay in contact with me. It’s a five star service. 1/13/20 P. Pi, Norfolk We had our HVAC system replaced. Everything went smoothly. The technicians were great, they explained what they were doing and were very clean and neat. 1/10/20 T. Wasenius, Virginia Beach Kellam has been great and has always provided A+ service for my family. Today we had the pleasure of meeting Marzia. She did an outstanding job and was very thorough with her work. We truly appreciate her dedication. 1/8/20 R. Stanislaus, Virginia Beach Morgan Bayse has been serving my hvac unit for over a year now always takes care of my unit and always respects my home . Thank you morgan. 10/23/19 C. Shepherd, Norfolk Russell Duncan from Kellam Mechanical was excellent. He called first, arrived on time, was courteous, professional, and efficient. I could not have received better service. Craig Shepherd 10/03/19 K. Leonard, Virginia Beach Highly recommend this company. Their friendly staff is always so accommodating and provide great customer service. Very knowledgeable technicians. We are especially fond of Morgan and always request him. He is very knowledgeable and his attention to providing the best customer service is above and beyond. We are committed Kellam Mechanical customers. 6/7/19 J. Anderson, Virginia Beach Came as soon as I called He was on time very polite and honest. 5/11/19 M. Proffitt Chesapeake Professional team of workers, delivered a clean and professional looking job. you could tell they were craftsmen of their trade and took pride in their work. As a VP of Facilities for a National Retailer with over 15K locations I do not scorecard easily, Kellam Mechanical exceeded my expectation. 8/23/18 J. Maule Virginia Beach New installation equipment gave me peace of mind. Techs are friendly, knowledgeable, proficient and trustworthy. I would recommend. Youngasiandood A. 10/7/17 Virginia Beach Michael G. is an excellent NATE technician, that I would recommend for emergency service calls! Tell ’em Kellam! earthyguy132 5/11/13 Virginia Beach With the most recent hot spell, my ac quit on me. Go figure. I heard, from some friends, to call Kellam Mechanical. I had tried a couple other companies and was all but pleased. I called Kellam, and within a few hours they had a technician at my house. Tommy, was very professional and diagnosed the problem very quickly. From start to finish, Kellam was a pleasant company to work with. Will be doing more business with them. baker1186 6/29/2009 Virginia Beach It’s not often these days you find contractors you can trust. Kellam’s been taking care of our HVAC needs for years and I’ve recommended them to dozens of friends. Their people are so nice and friendly you’ll let them work in your home when you’re not even there saving you time and money, I do! SHOW ME MORE REVIEWS! 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