General Bank Supply (800) 714-5580 Search 🔍 Policies Please select from one of the following areas: Privacy Policy Ordering Information Methods of Payment Return Policy Shipping Policy Privacy Policy Protecting your private information is our priority. This Statement of Privacy applies to www.generalbanksupply.com and General Bank Supply, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to General Bank Supply, Inc. include www.generalbanksupply.com and General Bank Supply. It describes how your personal information is collected, used and shared when visiting generalbanksupply.com. The General Bank Supply website is an ecommerce site. By using the General Bank Supply website, you consent to the data practices described in this statement. Collection of your Personal Information In order to better provide you with products and services offered on our Site, General Bank Supply may collect personally identifiable information such as your: - First and Last Name - Billing and Shipping Address - Email Address - Phone Number If you purchase General Bank Supply’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. This financial information is protected with encryption software. General Bank Supply may also collect anonymous demographic information, which is not unique to you such as your gender. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include registering for an account on our Site, sending us an email message, submitting your credit card or other payment information when ordering and purchasing products and services on our Site. We may use your information for, but not limited to, communicating with you in relation to services and products you have requested form us and notify you of product and special offer updates that we may offer in the future. Use of your Personal Information General Bank Supply collects and uses your personal information to operate its website and deliver the services you have requested. General Bank Supply may also use your personally identifiable information to inform you of other products or services available from General Bank Supply. Sharing Information with Third Parties General Bank Supply does not sell, rent or lease its customer lists to third parties. General Bank Supply may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for delivery of your orders. All third parties are prohibited from using your personal information except to provide these services. They are required to maintain the confidentiality of your information. Legal Requests and Change of Ownership General Bank Supply may disclose your personal information, without notice, if required by law or in the good faith belief that such action is necessary to conform to the edicts of the law or comply with legal process, or to protect and defend the rights or property of General Bank Supply. In the event of a change of control in General Bank Supply, Inc, personal information may be exchanged as part of business sale, merger, or other business transfer. Tracking User Behavior General Bank Supply may keep track of the website pages our users visit within generalbanksupply.com, in order to determine what General Bank Supply products and services are the most popular. This data is used to deliver customized content and advertising within General Bank Supply. Automatically Collected Information Information about your computer hardware and software may be automatically collected by General Bank Supply. This information can include: your IP address, browser type, domain names, search terms, access times and referring website addresses. This information is used for the operation of the website, to maintain quality of service, and to provide general statistics regarding use of the General Bank Supply website. Use of Cookies The General Bank Supply website may use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. One of the primary purposes of cookies is to save you time. The purpose of the cookie is to tell the Web server that you have returned to a specific page. A cookie helps General Bank Supply to recall specific information on subsequent visits. When you return to the General Bank Supply website, the information that you previously provided can be retrieved. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline or delete cookies. If you choose to decline cookies you may limit your use of General Bank Supply services on the website. Links This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects personally identifiable information. Security of your Personal Information General Bank Supply secures your personal information from unauthorized access, use or disclosure. When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption. General Bank Supply uses SSL Protocol for this purpose. Financial information is not shared with third parties except for the when payment information is processed by the merchant bank for authorization and approval. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control: and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. Do not send or post sensitive information via email. Usernames and Passwords If you would like to access your order history in the future you will be required to create a username and password. Your username and password should never be shared and should be kept confidential. Children Under Thirteen General Bank Supply does not knowingly collect personally identifiable information from children under the age of thirteen. No person under 13 should disclose information on this Site. Email Communications General Bank Supply may contact you via email for the purpose of providing promotional offers, confirmations, announcements and other general communications. If you would like to stop receiving marketing or promotional communications via email from General Bank Supply, you may opt out of such communication by “clicking on the UNSUBSCRIBE button.” External Data Storage Sites We may store your data on servers provided by third party hosting vendors with whom we have contracted. Changes to this Statement General Bank Supply reserves the right to update this privacy policy at any time. Please check back regularly for any changes. Your continued use of the Site and/or Services available through this site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy: and (b) agreement to abide and be bound by that Policy. Contact Information You may opt out of any future contacts from us at any time by contacting us via the email address or phone numbers listed on the contact page of our website. You may also request to review, change, or correct any of your data. If you have questions or concerns regarding this Privacy Policy or the use of your personal information please contact us at: General Bank Supply PO Box 867 Troy, MI 48099 Email Address: info@generalbanksupply.com Telephone Number: 1-800-714-5580. Updated 2/28/20 Ordering Information Orders may be placed by phone, fax or on-line. Minimum order amount is $25.00. Please make sure to include product number, full description and quantity desired. We will be also happy to provide you with a quotation for volume purchases, size variations and for items you cannot locate. Toll-free: (800) 714-5580 Phone: (248) 528-1660 Fax: (248) 528-1670 E-mail: info@generalbanksupply.com General Bank Supply, Inc. PO Box 867 Troy, MI 48099 Methods of Payment We accept Visa, MasterCard, Discover and American Express. Open account customers – 30 days from invoice date. To open an account with General Bank Supply, Inc., please provide three (3) trade references and the name and address of your bank with your initial order. Return Policy Your satisfaction is our guarantee! We want our customers to be completely happy with their purchase. If you are not 100% satisfied please contact us within 30 days of delivery to receive your return authorization number. A return authorization number must be received prior to the return of any merchandise. Once your return is received a credit will be issued to your original form of payment. Please note that all custom orders are non-returnable. The customer may be responsible for shipping charges, unless General Bank Supply is responsible for the product error. Shipping Policy All shipping charges are prepaid and added to the invoice. A minimum shipping and handling charge of $8.75 will apply to all orders. General Bank Supply must be notified within 30 days of receipt of product of any shipping discrepancies. Orders are shipped F.O.B. Troy, MI or point of origin. 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