NETWORK & SECURITY OPERATIONS Optimize network performance and availability, enhance service levels, and minimize downtime. MONITORING & MANAGEMENT Acuative utilizes a wide range of technical skills, management tools, industry best practices and processes that enable us to proactively view and manage the latest technologies for delivering voice, video and data while containing costs and alleviating risk. PremWatch® monitoring and management is designed to support a wide range of industry leading wireline and wireless equipment solutions. By leveraging our infrastructure management solutions, you will discover a cost effective, non‐disruptive solution that delivers: Customized programs to provide end‐to‐end support for your routers, switches, voice systems, servers, applications and network circuits Effective incident, problem and change management Detection and management of components of your underlying infrastructure ‐ performance, availability, flow, capacity, application response, and more Identification of performance threats before business is impacted Prediction of future capacity needs through effective monitoring and data collection, aggregation and tracking including scalable polling and massive data storage Improved end‐user performance Optional architecture design and development, hardware procurement, on‐site field service, enhanced reporting, and service contract administration Fixed price programs with monthly charges that eliminates up‐front, capital expenses and simplifies budgeting SERVICE DESK Acuative offers an outsourced help desk alternative that provides technical support to your population of network and computer users. Our services will help you to regain control over your user support and give you the freedom to focus your IT and network staff on their core competencies. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal customers, and ultimately help you provide quality service to those you service every day. Service desk functions include: Network Support Application Support First-line support for field personnel and their network and computer hardware. Warranty repair/replacement order processing First-line support for internal employees and their hardware. Dispatching an on-site technician from your internal IT department, Acuative Technical Site Specialist or a 3rd party service provider Customized 800 Number and Greeting Internet Call Tracking Access Remote Control Assistance Proprietary Application Support NOC SERVICES FACTSHEET MANAGED NETWORK SERVICES NETWORK OPERATIONS VIDEO FIELD SERVICES One of the primary considerations in service selection is the vendor’s ability to provide quality, consistent and cost-effective support. Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day. Management Multi-level field management in each of 4 regional districts ensures control and accountability District Managers – responsible for entire district Technical Site Supervisors – responsible for group of Technical Site Specialists Lead Technical Site Specialist – complex resolutions; SMEs Experience Well-rounded Employee based technical site specialists with an average tenure of seven years Experienced in a wide variety of technologies Many hold FAA, DOD, DOJ and top secret security clearances Cisco red badge Cisco Certified Technicians (CCT) Tools Specialized equipment to test many types of network technologies at several levels Full complement of tools and cable kits Communication devices: Enterprise Digital Assistant (EDA), laptop, cell phone and internet access Acuative van and uniforms Spare parts Automation Our InsidEdge Enterprise Resource Planning (ERP) System dynamically routes technicians based on skill set, spares, SLA and location Specialists use an EDA to download jobs and customer information, bar coding, signature capture and modem access GPS Tracking Real-time order submission and updating Training Formal regimen of ongoing classroom and hands-on lab coursework Customer service and soft skills Specific client process training Resolution Trained to find and solve the problem – trouble resolution not trouble isolation Ability to test and troubleshoot circuits and coordinate resolution with the service provider Ability to test and replace faulty cabling during the service call FIELD OPERATIONS VIDEO REQUEST A QUOTE CLIENT PORTAL One of the ways we provide you full visibility is through our state-of-the-art portal, giving you access when you need it to track everything in real-time. Acuative's web portal enables clients to submit orders, view and track their orders, as well as run detailed reports. The Client Portal utilizes a sophisticated security architecture, which allows clients to create and manage their own company user accounts. A user account may have full or partial rights to various features of the site. A scrolling report includes: Live Ticket Data Shows Assigned Technician Refresh On Demand Row Selection Displays Ticket Data (Order Tracking) FISMA COMPLIANCE What is FISMA? FISMA stands for the Federal Information Security Modernization Act. It was passed in 2002 and has currently been updated in 2014 to reflect the latest federal information security standards. Overall, it introduced requirements for federal agencies to create, document, and implement information security protection programs. It helps to create a set of security guidelines and reduce overall security risk. FISMA introduces a set of standards that your business or federal agency must meet. The scope of FISMA is actually quite large and extends to businesses who have contracts or provide services to the federal government, and even to government programs such as Medicare. Failure to comply with FISMA requirements can lead to steep fines, or existing contracts being voided. Still, achieving compliance can be difficult if you don’t know what you’re trying to meet. How can we help? Acuative enables US government agencies to achieve and sustain compliance with the Federal Information Security Management Act (FISMA). Acuative has been evaluated by independent assessors for a variety of government systems as part of their system owners’ approval process. Acuative has helped federal agencies expand cloud computing use cases and deploy sensitive government data and applications in the cloud while complying with the rigorous security requirements of federal standard. FIND OUT MORE PCI COMPLIANCE Payment protection you can trust Protecting digital cardholder data requires adherence to all of the PCI DSS data security standards. Acuative undergoes annual, independent auditing against all of the PCI DSS protocols required for Level 1 compliance to maintain placement on VISA’s list of approved vendors. We’ll make it easy to stay up to date with patches, and give you options for encrypted cloud backup with real disaster recovery capabilities. Whether you’re running your applications in the cloud or on co-located servers, don’t take chances on a data breach of cardholder information. Penalties for non-compliance and losing consumer trust are never good outcomes. That’s why there’s no substitute for proactive diligence. We’re here to be your watchdogs. Case Study Our Client: the third largest mobile wireless carrier in the US. It offers 3G cellular service through its CDMA network and 4G cellular service through its WiMAX and LTE networks. The Engagement: The Client has engaged Acuative for several years for Network Operations Center professional services. These services include: Service Management – Optimization of its Customer Care Trouble Ticket System and post-merger network operations command and control integration. Core Routing/Switching – Transforming the mobile network from 2G to 3G and 4G. Test Management – Formal testing methodologies and reporting. Our Strategy: Service Management – ITIL Expert consultants developed the Process, Procedures and Role/Responsibility Matrices used by the network operations teams. Core Routing/Switching – CCIE level consultants worked with engineering/operations teams to design, implement and test CDMA, iDEN, WiMAX and LTE networks. Test Management – Developed best practices and automated tools for Application Lifecycle Management (ALM) system. The Results: Acuative delivered point engineering solutions for go-to-market strategy. Become a critical professional services supplier to Client's network engineering and operations. Acuative provides engineering and testing services for Client’s IP Core and mobile switching centers (MSC). Audio Blog A single hour of network downtime can now cost firms over a million dollars, which means businesses of all sizes have little or no tolerance for downtime. That’s why it’s critical to have a trusted provider for managing your network. Listen to our latest audio blog from Nathan Cunningham WHY ACUATIVE? Industry Experience Leverage our 35 years of experience delivering transformative lifecycle network support for large, geographically dispersed networks. Global Expertise No need to expend time and resources to tackle it alone, anywhere in the world. Acuative is your single source with the drive and energy to help you accelerate. Technology Partners Working closely with industry leading service providers and technology companies to deliver a seamless solution. Tools to Manage Business Outcomes We give you visibility to our tools and systems, with experienced project managers and our state of the art management portal. Acuative INFO@ACUATIVE.COM CONTACT US LEGAL SITEMAP LinkedIn Twitter YouTube