. Domains EMail Websites Hosting Cloud Security Promos Client Area GDPR Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. On the 25th of May 2018 the European data protection legislation that replaces the existing 1995 EU Data Protection Directive will come into force. This legislation is known as General Data Protection Regulation (GDPR). GDPR strengthens the rights that individuals have regarding personal data relating to them and seeks to unify data protection laws across Europe, regardless of where that data is processed. Where Netcetera acts as a Data Processor For the purpose of the GDPR regulation Netcetera Ltd will act as a data processor for any data that has been provided, uploaded or transferred to our servers. Any client uploading this data will be classed as the data controller. Where Netcetera acts as a Data Controller For the purpose of the GDPR regulation Netcetera Ltd will act as the data controller for any data that was provided during the ordering and general account management process. This includes any data held for marketing purposes. Data Physical Locations Data provided to Netcetera is stored solely in the UK at the following locations. Primary Data Centre The Dataport Ballasalla Isle of Man IM9 2AP British Isles Personal Data Digital Location The Dataport Ballasalla Isle of Man IM9 2AP Office Location The Dataport Ballasalla Isle of Man IM9 2AP Type of Data GDPR legislation applies to any data that can identity a living person including but not limited to email address, postal address and phone number. Data Processing Agreements Our data processing commitments are set within the Privacy Policy. These have been updated from feedback with clients and guidance from regulators. More recently it has been updated to include GDPR legislation. Deleting Data Any data you delete from our servers will be deleted immediately or should you have backups then within 30 days. On cancellation of services, data will be destroyed within a maximum period of 180 days. Any customer data may be retained for up to 6 years to satisfactory legal obligations. Data Breach Under GDPR it is the responsibility of the data controller (the Netcetera client) to report a data breach to the Information Commission although Netcetera, as the data processor, will assist in the breach notification. Glossary Data Subject - A living person or individual Data Controller - The organisation that collects and determines how the information will be processed, i.e. a Netcetera Hosting client. Data Processor - An organisation that receives information from the data controller, i.e. Netcetera Ltd. Personally Identifiable Information (PII) - Information that can identify a living individual Supervisory Authority - The authority responsible for enforcing the regulation within a specific territory. In the UK it will be the Information Commission’s Office (ICO). Individual Rights - The rights that empower the individual. Data Breach - Intentional or accidental loss / damage to information. Updated: May 2018 Formed in 1996, Netcetera is one of Europe’s leading Web Hosting service providers, with customers in over 75 countries worldwide. We specialise in personalised, flexible solutions with an industry reputation for reliability, support and customer success. Products Domains EMail Websites Hosting Cloud Security Promos Company About Us Affiliates Reviews Blog Site Map Contact Legal Privacy Policy AUP GDPR Terms Complaints Support Get Help Knowledge Base System Status Uptime Open Ticket © 1996-2021 Netcetera Ltd. All rights reserved Prices exclude VAT @ 20%