Welcome to the future of Virtual assistants. Created by Nuance. Nina is able to guide you through our enterprise offering Curious? Go ahead ask her anything. Engage us Support Store What's next blog For people For business For healthcare For developers R&D See more customer service solutions Professional services Transforming innovative technology into intelligent solutions Nuance professional services transform technology into intelligent customer service solutions for your most critical business challenges – providing maximum results with minimum risk. Plan Deliver Support & optimize Resources Contact us Plan Let Nuance Business Consulting be your trusted advisor, delivering strategic guidance and roadmaps for optimizing experiences and results across your customer service channels. Read more Deliver We have the most experienced and qualified delivery team in the industry, and we’re ready to help you design, develop, test and launch customer service strategies and solutions to meet your specific needs. Read more Support & Optimize Our comprehensive portfolio of support and optimization services ensures your customer service experience and business results keep getting better over time. Read more Get our latest resources BCBS of Minnesota Builds a Multi-Channel Self-Service Strategy case study Learn how Nuance helped this health plan provider build a multi-channel strategy to deliver an integrated, consistent member experience. Get it now Plan Hard-working strategies for solutions that work hard Our Business Consulting teams build upon decades of practical experience to analyze your industry, enterprise and business objectives and create strategies that meet the ever-changing demands of your customers. Explore Business Consulting Our industry experts have nearly 20 years of practical experience Deliver Bringing the customer experience to life Nuance delivers intelligent customer service solutions using proven processes and tools that increase efficiency and quality to generate exceptional results. We offer a full range of delivery services – from experience design to systems integration and everything in between. User experience Prefer using your own technical team to deliver? Engage Nuance for UX services and we’ll work with your business and technical teams to design an experience like no other. Application services Whether you want a fully custom or packaged application, our turn-key application services deliver the most valuable solutions across all channels, quickly and cost effectively. Systems integration Our solutions need to live within your ecosystem of contact center technologies and back-end systems like CTI and agent desktops. Our systems integration services ensure a seamless process. Support & optimize Going way beyond "set it and forget it" Customer service solutions require ongoing care and nurturing to perform their best. Through regular monitoring, analysis and optimization, Nuance helps increase your ROI, improve the customer experience and ensure solution availability and performance. Continuous improvement Don’t let changes in user behavior degrade your service experience and ROI. Getting the most out of your customer service solutions requires an ongoing commitment to analyzing and optimizing performance. Managed services Want to focus on your business objectives and simplify your operations? Outsource end-to-end implementation, monitoring, preventative maintenance and support to the industry’s most experienced professionals. Nuance University Learn from a team of instructors who have ‘been there and done that’ on speech project delivery. Our hands-on, real-world courses help you install, build, manage and maintain successful speech solutions. What our customers are saying The project development and launch was one of the best planned and executed I’ve seen. Our partnership with Nuance has allowed US Airways to offer callers an industry-leading IVR and CTI platform designed to deliver cost savings for the airline while improving our customer experience. Tim Lindemann Vice President Reservations and Customer Planning, American Airlines Resources Brochures Professional Services to Complement Your Portfolio Partnering with Nuance to deliver extraordinary customer experiences. Nuance Professional Services: Maximum Results. Minimum Risk. Trust Nuance professional services to deliver, period. Nuance Professional Services: The Delivery System Nuance’s experience, proven delivery process and tools ensure meaningful results, every time. Deliver the solutions your customers demand – and the results your company expects. 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