ABOUT HOME PRODUCT FINDER PRODUCTS APPLICATIONS RESOURCES SUSTAINABILITY CAREERS CONTACT Sales & Customer Support Count on Our Wax Expertise IGI shares its unique perspective on our industry with our customers. As one of the world’s leading petroleum wax refiners, our team sees the world of wax from end to end. This vision is part of every customer relationship we have. Technical Support If you need assistance with an IGI product, we can direct you to the appropriate person and place. If Your Product was Acquired through an IGI Distributor: You MUST place your inquiry for technical assistance through them. Your distributor will coordinate any necessary communication with IGI. In ALL CASES: when you need assistance with an IGI product, you will need to have the lot number of your product handy. The lot number will appear on your C of A and also your packaging material (if applicable), and start with letter. Please fill out our feedback form if you have a specific technical question that was not answered within our website. FAQs What is the minimum order quantity? 4 pallets per order (about 8000 lbs) and 45000 lbs/yr What is the status of my order? Please contact us at 1-800-561-3509 to get the most up to date status of your order. IGI currently does not have online order tracking. IGI has a specific section on the site dedicated for SDS sheets. How do I obtain a Quality Certificate or Technical Information Sheet (TIS) for IGI products? For quality certificates (C of A) you must contact your IGI customer service rep, who can supply a copy to you electronically.For technical data sheets, you can use the contact form on this website, or contact your IGI rep. Contact Customer Support Canada The International Group, Inc 50 Salome Dr. Toronto, ON M1S 2A8 1-800-561-3509 416-293-4151 United States The International Group, Inc 1007 E Spring Street Titusville, PA 16354 If you have a product question, sales inquiry, or require technical support for a product please call 1-800-561-3509 (North America). If you order product through a distributor, please contact them first. FOLLOW US linkedin youtube instagram twitter HEADQUARTERS The International Group, Inc. 50 Salome Dr Toronto, ON M1S 2A8 U.S.A. MAILING ADDRESS The International Group, Inc 1007 E. Spring St. Titusville, PA 16354 OUR OTHER WEBSITES ©Copyright – The International Group, Inc. – All rights reserved English