MENU 0 Travel With Confidence home > Our Holiday Promise explained > Free changes policy Flexible changes policy If your situation changes and you’re unable to travel due to the following reasons – you can make a change right up until your day of departure (subject to conditions below): • If you or someone in your party tests positive for COVID-19 • If you’re officially required to self-isolate* • If there’s a local lockdown in the area you live in and you’re unable to travel* • If vaccination or quarantine requirements have changed since you booked and you are therefore no longer able to travel* • If we let you know of restrictions in your destination that have been introduced after you booked that will significantly impact your holiday enjoyment* * - Just so you know, you’ll need to make a change to your booking within 48 hours of these requirements being introduced. - For bookings that include a non-TUI Airways flight – if you notify us of a fee-free COVID-19 related change within 72 hours of your planned departure, you’ll need to change your holiday to one that includes a TUI Airways flight. Plus, we promise you the flexibility to make changes to your holiday date, hotel, flight, or destination. TUI BOOKINGS You can make a change fee-free from now up until 28 days before your departure date if: < • You’re due to travel between 1 December 2021 and 30 April 2022 IMPORTANT INFORMATION •These policies apply to TUI package holiday, accommodation-only and flight-only bookings. • If your booking includes a non-TUI Airways flight, you’ll need to change your holiday to one which includes a flight with the same carrier as your original booking. • There’s no limit on how many times you can change your booking fee-free, as long as the change you’re making falls within the conditions of our flexible changes policy. • Just so you know, for any bookings where you’ve previously made a free change and applied a rebooking incentive, if you then make any further free changes, the rebooking incentive value will not be carried over. • Our standard booking terms & conditions apply for changes made within 28 days of departure – depending on which policy applies to your booking. MARELLA CRUISES You can make a change fee-free from now up until 28 days before your departure date if: • You’re due to travel between 1 November 2021 and 30 April 2022 IMPORTANT INFORMATION • These policies include cabin-only bookings and bookings with third-party flights. • If your booking includes a non-TUI Airways flight, you’ll need to change your holiday to one which includes a flight with the same carrier as your original booking. • There’s no limit on how many times you can change your booking fee-free, as long as the change you’re making falls within the conditions of our flexible changes policy. • Just so you know, for any bookings where you’ve previously made a free change and applied a rebooking incentive, if you then make any further free changes, the rebooking incentive value will not be carried over. • Our standard booking terms & conditions apply for changes made within 28 days of departure. TUI RIVER CRUISES You can make a change fee-free from now up until 28 days before your departure date if: • You’re due to travel between 1 November 2021 and 30 April 2022 IMPORTANT INFORMATION • Our standard booking terms & conditions apply for changes made within 28 days of departure. • There’s no limit on how many times you can change your booking fee-free, as long as the change you’re making falls within the conditions of our flexible changes policy. • Just so you know, for any bookings where you’ve previously made a free change and applied a rebooking incentive, if you then make any further free changes, the rebooking incentive value will not be carried over. • To make a change, please give our TUI River Cruises team a call on 0203 451 2688. HOW TO CHANGE YOUR BOOKING You can use Manage my Booking to change your holiday if you booked your holiday on our website, on the TUI App, or on the First Choice App, and your flights were scheduled to be with TUI Airways. If your booking falls into one of the below categories, please call 0203 451 2688 between 9am and 5.30pm from Monday to Friday to speak to a Travel Expert, who will help you to change your holiday. • Your booking is for a TUI River Cruises sailing. • You booked in a TUI Store. • You added insurance, parking, or an airport hotel to your booking. • Your holiday includes a non-TUI Airways flight. OTHER NEED-TO-KNOW INFORMATION The only exception to the above policies – for all holiday types – is if you’d like to change a name on your booking – this will still cost £25 per name. If you change to a hotel, destination, or sailing that’s more expensive, you’ll need to pay the difference in price. And, if you change to a hotel, destination, or sailing that’s cheaper, we’ll refund you the difference. Our terms & conditions around cancellations and when your balance is due will stay the same. For all the details on these – and our flexible changes policy – read our full terms & conditions. FIND OUT MORE ABOUT... View page > View page > View page > Call us on: 0203 451 2688 Some images shown throughout this website do not represent current operational guidelines or health and safety measures such as face masks and physical distancing requirements. To top Our top deals tailored to you, straight to your inbox >Sign up for offers Shop Finder Ask a question? Contact us We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN . . 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