COMPANY CONTACT FR SOLUTIONS SERVICES CUSTOMERS RESOURCES BLOG REQUEST DEMO Intelligent Knowledge Base INTELLIGENT KNOWLEDGE BASE AT THE HEART OF DELIVERING EXCELLENT CX Integrate your knowledge across all channels, available to share with your staff and continuously enhanced by all on a daily basis through customer and agent interaction. Keep Content Up to Date Easily Adding new content is easy, create knowledge articles using WYSIWYG, embed enhanced information such as videos, add interactive tables and other widgets. Self Learning Approach The Knowledge Base learns from the way it is used which content is best for answering a specific question. Every interaction continues to refine and enhance the relevance of content. Engage Globally Localize your content in 25+ languages to serve your customers in their native language. Dynamic Quick Links Enhance user experiences through dynamic quick links, e.g. ‘my recent documents’, ‘most viewed’ or 'new and updated' make the knowledge base more engaging and easy to navigate. Integrate Your Knowledge Anywhere Deep-link to knowledge content to enable tighter integration with telephony systems, CRM and other web applications. Control Access Choose who can view your knowledge base. Restrict some content for your agents and experts only and make the rest available to for customers self-service. FROM BANKING, INSURANCE, RETAIL, TOURISM TO THE PUBLIC SECTOR, EPTICA TRANSFORMS DIGITAL CUSTOMER CONVERSATIONS WORLDWIDE. Improve first contact resolution View brochure L’Occitane Group Read case study RSPCA Read case study Previous Guide The Importance of Agile Knowledge Guide explains how to successfully deliver knowledge in the current crisis, and beyond... DOWNLOAD Next START THE CONVERSATION, SCHEDULE A DEMO REQUEST A DEMO Visitez notre blog Découvrez notre page Linkedin Découvrez notre page Twitter Découvrez notre chaîne Youtube SOLUTIONS Multi-channel communications Self Service Chat Email Knowledge Base Vecko SERVICES Linguistics Consulting Professional Services Customer Support Training CUSTOMERS Case Studies RESOURCES White Papers Video Events Blog COMPANY About us Team Careers Partners Awards & Analysts News Room Locations Legal Mentions Map Copyright © EPTICA 2021. All rights reserved. We use cookies to ensure that we give you the best experience on our website. By continuing to browse this site, you agree to our use of cookies. Agree