Search Print this page Accessibility The Web Content Accessibility Guidelines explain how to make Web content accessible to people with disabilities. Our website conforms to level Double-A of the W3C Web Content Accessibility Guidelines 1.0, including all Level A and AA success criteria defined in the Guidelines. Conformance to these guidelines will help make the Web more accessible to users with disabilities and will benefit all users. Our commitment to usability We have made every effort to make our website accessible and easy to use for everyone. Maintaining an accessible website is an ongoing process and we are continually working to offer a user friendly experience. If you have any problems using this website please contact us by using our general enquiry form. General enquiry form Video content Videos across the site use the JW Player video platform. This allows videos to be maximised to full screen and closed captions are also available. Unfortunately JW Player's playback options are not picked up by screen-readers. This is something JW Player is currently looking into. Wherever possible, transcripts of the video will be available to view instead. Navigation assistance: keyboard or mouse? If you have restricted mobility or wish to avoid repetitive strain injury, you may find it useful to use your keyboard instead of your mouse to navigate our website. By using Tab and Enter on your keyboard, it is possible to navigate and access all areas of our website. The Tab key allows you to move and browse amongst the menus and links displayed on each page, and pressing Enter will activate your request for a particular menu or link. The arrow keys on the keyboard will enable you to move up or down the page or from left to right. By using the Skip Navigation link while browsing with your keyboard, navigational elements of the page are skipped allowing you to quickly reach the content of pages. Portable Document Formats (PDFs) Our website occasionally uses PDF (Portable Document Format) documents which are accessed by clicking on appropriate document links. To view a PDF, you may need to download Adobe Reader first. This is a free software package and is available to download from Adobe. Download Adobe Reader Contact us for more information British Sign Language Video Relay Service For deaf customers who have an enquiry about the Motability Scheme, British Sign Language (BSL) interpreters can relay communication between you and our Customer Services team. Find out more about BSL Video Relay Service Get in touch Contact our Customer Services team directly or one of our Scheme partners, depending on your enquiry. Contact Request an information pack Receive Motability Scheme information and news via post or email. Send request Frequently Asked Questions Find answers to common questions about the Motability Scheme. See all FAQs General About us Terms Online account The Scheme is operated by Motability Operations Ltd, under contract to Motability, a registered Charity. Motability Operations Limited is authorised and regulated by the Financial Conduct Authority under reference number 735390. Please see our Terms and Conditions for more information. YouTube Spotify Twitter Facebook This website uses cookies to analyse our traffic so that we can provide you with the best user experience. We share information about your use of the site with our social media advertising and analytic partners. To find out more please see our Cookies Policy. By continuing to browse on the website you are agreeing to our Cookies Policy. Close this message