Login Workplace Experience IT Field Support Services Pomeroy’s Intelligent Field Services provide Next-Gen IT Support in-person and remotely for all of your device problems. Talk to digital workplace guide IT Field Support Services Make the Difficult Seem Easy Leveraging automation takes the heavy lifting out of scheduling and dispatching field technicians. Efficiently managing our workforce is key to providing an exceptional user experience. We make sure we always have the right technician with the right skillset available in the right location. This allows us to automatically assign and dispatch tickets, speeding up resolution and eliminating unnecessary manual effort. Field technicians with everything they need at their fingertips. Enhanced field technician mobility allows us to cover broad geographies. Through our intelligent route planning and real-time ETA tracking, our technicians arrive at the problem location as quickly as possible. And because they have a huge library of knowledge on their mobile devices and the power of our automated Enterprise Services Platform available to them, resolution is a snap! Read more about our Enterprise Services Platform A hybrid workforce requires support for its devices in any way possible. Pomeroy provides flexible support options based on the needs of the new hybrid workforce. Users come in all varieties but they all deserve the same exceptional support experience. With our 7×24 onsite support services and remote location coverage via field technicians, virtual tech cafes and advanced depot services, we can support any person regardless of their location in North America and beyond. Read or download the Pomeroy Tech Cafe brochure Intelligent Field Services The Right person. Right skills. Right part. On-time. U.S. Grocer – Results Delivered: 99.9% SLA for 38,000 incidents/year with 29-minute average resolve time for all Level 1-4 tickets. Pomeroy provided support services for 11,000 POS lanes, 5,300 self-checkout lanes, 550 pharmacies & 225 fuel sites. Reduced incident volumes by 15% and reduced task time by 10%. Healthcare Provider – Results Delivered: Established localized support center locations in three states with shift coverage providing WfH setups & employee training including imaging of 2,000 Laptops & 800 Thin Clients with 24-hour shift coverage to meet deadlines and hosting of 12-hour on-site sessions to enable user applications. Durables Manufacturer – Results Delivered: When the client closed offices & plants and redeployed 1,000’s of workers, Pomeroy quickly configured, shipped & installed WfH packages at its locations worldwide, responding to urgent client requests for new hardware, break-fix assistance & support to ensure minimal interruption to productivity. Pomeroy Intelligent Field Services. Can’t find what you are looking for? Talk with a digital workplace guide Workplace. Optimized. Solutions Solutions Workplace Experience Workplace Devices Workplace Connectivity Workplace People Work From Anywhere Industries Industries Retail Manufacturing Financial Services Healthcare About About Us Contact Leadership Team Partners Careers Code of Ethics Diversity & Inclusion Insights Insights News Tech Talks Case Studies Login We believe your workforce should have everything they need to do great work, whether that’s at home, in the office, or in a coffee shop. That’s why Pomeroy supplies and supports smart technology quickly. With our help, you can easily run an agile, intelligent, fully enabled digital workplace. Contact Us +1.859.689.3526 Pomeroy Technologies, LLC. U.S. Headquarters 1020 Petersburg Road Hebron, KY 41048 Privacy Policy Terms of Use Returns Policies & Procedures © Pomeroy Technologies LLC. We use cookies on our website to give you the best experience possible. These small bits of data stored on your computer help our site operate and provide analytics so we can more readily show you relevant content. Click to learn more Cookie Settings Accept All