Responsible Gaming Help EN PokerStars Rewards Promotions Store Home How to Play Deposits & Withdrawals Tournaments Live Poker Team PokerStars Help & Support Security Responsible Gaming End User License Agreement Stars Account Responsible Gaming Gambling Management S.A. (Casino de Namur) operates the www.pokerstars.be site under the terms of an applicable gaming license issued by the Belgium Gaming Commission. Gambling Management S.A. has entered into an agreement with us to offer online games. At PokerStars we strive to assist and protect players who are at risk of the potential negative effects of gambling. Through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification we are helping customers keep in control of their gaming so they can enjoy playing. We believe in educating our players to empower them through knowledge, which is why we have a number of helpful tools to ensure that playing time is always enjoyable. What we can do to help you Age verification Self-exclusion What you can do to help yourself Setting limits Need help, advice or counselling What we can do to help you Age verification Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution. Every person signing up for a new account must check a box that indicates that they are at least 21 years of age. This notifies everybody that we don’t accept players under 21. When a player creates an account with us, we collect their name, address, and birth date to confirm that the player is at least 21 years old. We do not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players. More Self-exclusion (Time-out) We provide you with the ability to exclude yourself from playing for various periods of time. To do this, go to the main lobby of the desktop software, select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Exclude me from playing’ i. On mobile, go to ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’. On the website, login then go to ‘Account’ > ‘Responsible Gaming’. Self-exclude your Stars Account Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all games. Your self-exclusion will apply to your Stars Account, and to any product that requires your username to play, and covers both real money and play money activity. More What you can do to help yourself Identify and reduce the risks If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring: Play for entertainment, and not as a way of making money. Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition. Set deposit limits and ensure you never deposit more than you can afford to lose. Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses. Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down. Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life. If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions: Did you ever lose time from work or school due to playing? Has playing caused you to neglect your own welfare or that of your family? Have you ever sold anything or borrowed money to finance your playing? Have you often played until your last cash was gone? Have you ever played longer than you had planned? Have you ever considered self-destruction or suicide as a result of your playing? If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous. You can take the test in its entirety at one of the following websites: www.ncpgambling.org/help-treatment/screening-tools/ www.gamcare.org.uk/get-advice/self-assessment-tool More Setting limits We offer you the option to set different Responsible Gaming limits to help you play responsibly. You can set these limits by following these instructions, depending on how you are accessing our services: Website Log in and go to ‘Account’ > ‘Responsible Gaming’ Desktop Client Log in and select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ i Mobile App After logging in go to ‘Menu’ (Android) or ‘More’ (iOS), then ‘Settings & Tools’ > ‘Responsible Gaming’ Set limits on your real money deposits We believe that you should be allowed to manage your own budget for playing online. We allow you to restrict your own weekly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account. Important: In line with Belgian Regulations, you are limited to a maximum cumulative amount of 500 USD deposit per week. You can always choose to decrease this amount, but no increase is allowed. Set deposit limits Restricting cash game table limits and tournament limits Setting table limits and tournament limits provides individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy in limits. Set game limits If you want any restriction in place permanently or for a designated time, please visit our Help Center to find out ways to contact us with your request. Restricting withdrawal cancelation You have the option to restrict yourself from cancelling your withdrawals once they have been requested. You can apply this by going to the main lobby in our desktop client and selecting ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Restrict Withdrawal Cancellation’ i. If you activate this feature, you will disable your ability to cancel pending withdrawals on your account and we will not cancel your withdrawals at your request. This restriction is permanent and it will not be possible to restore your ability to cancel your withdrawals once you have activated it. Set withdrawal cancellation restriction Be aware of common myths about compulsive gambling We believe players should play for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on. More Need help, advice or counselling? If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites: NPCGambling.org Adictel GamblingTherapy GamCare If you have a problem with your play or if you know somebody who does, here is a list of several services for help with this in Belgium, among others available on the Belgian Gaming Commission website here. Centre de Guidance de Louvain-la-Neuve Service de santé mental agréé. Grand Place 43 – 1348 LOUVAIN-LA-NEUVE Phone: 010/47.44.08 Maison du social de la province de Liège Boulevard d’Avroy 28/30 – 4000 LIEGE Phone: 04/237.27.40 Joueurs Anonymes de Liège – Marc Crijns Rue de l’Eglise 3 – 4032 LIEGE (Chênée) Phone: 0486/18.40.90 Web site: http://users.skynet.be/joueurs Clinique du jeu pathologique Dostoïevski – CHU Brugmann Place Van Gehuchten 4 – 1020 BRUXELLES Phone: 02/477.27.77 Email: serge.minet@chu-brugmann.be Web site: www.chu-brugmann.be You can also contact: SOS JEUX 24/7: 0800/35.777 Helpline: 107 Web sites about this subject: www.cliniquedujeu.be joueurs.aide-en-ligne.be/ i if you don’t see the “Tool” menu, please, check under “More” Gambling Therapy Responsible Gaming We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience. Get more information How To Deposits & withdrawals How to play Play on mobile Help Events & Community Live poker events Poker tournaments TV Blog Popular Games Poker games Free poker Omaha poker Texas Hold'em poker Five Card Draw poker Razz poker 7 Card Stud poker Spin & Go poker Home Games Legal Terms of Service Privacy Policy Security of account balances Responsible Gaming starsGroup gamingLabs bgc affiliates casinoAmur helpEn adictel plus21 playsafe-en --- Copyright © 2001–2021, Rational Intellectual Holdings Limited. All rights reserved. Online gambling on this site is regulated by the Belgian Gambling Commission under License No. A+ 20635. The licence holder is Gambling Management SA, a Casino Namur group company. This site is operated on the licence holder’s behalf by PokerStars, specifically REEL Europe Ltd, Spinola Park, Level 2, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta, which holds a Belgian Class E licence No. E121495. Gambling might lead to addiction. 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