Quality Controls QC Data Management Resources Support Login Home Support Peer reportsMy eInsertsEQAS Support Committed to supporting our customers Top support categories Contact support Additional documents Customer testimonials Submit a question We’re committed to providing exceptional support to our customers. When you receive your QC and software products, you’ll also receive access to expert support from Bio-Rad. With our expert teams available at every step of the QC process, we offer programs and services designed to help enhance your lab’s QC approach. Whether you’re looking for staff training, lot reservation, or technical expertise, it’s all part of the Bio-Rad experience. Contact our support team to get the help you need. Top support categories Training & education FAQs Technical documents QC data submission calendar Contact Bio-Rad QC support Software support Monday through Friday 5 am to 5 pm (Pacific time) Phone: 1-800-854-6737 option #3 Email: Unity_Support@Bio-Rad.com Fax: 1-949-598-1531 (in the US) The software support team can help you install, configure, and maintain your QC data management software and connectivity solutions. We will work with your IT and lab staff on your instrumentation, middleware solution, or laboratory information system (LIS). Live Support Chat Zoom Remote Access Citrix Remote Access * The links above allow remote access to your system with Live Support QC support Monday through Friday 5 am to 5 pm (Pacific time) Phone: 1-800-854-6737 option #4 Email: UnityReports@Bio-Rad.com, EQAS_Support@Bio-Rad.com Fax: 1-949-598-1531 (in the US) The QC program team can answer your questions about peer group comparisons, peer reports, statistics, QC data submission, and cycle dates. We also help with access to our Unity QC data management and External Quality Assurance Services (EQAS) programs. Technical services Monday through Friday 5 am to 5 pm (Pacific time) Phone: 1-800-854-6737 option #2 Email: QSD.TechService@Bio-Rad.com Fax: 1-949-598-1531 (in the US) Our full-service technical support team includes clinical diagnostics laboratory scientists skilled at handling your inquiries promptly and professionally. We provide personal consultation and guidance to troubleshoot your QC test systems. Additional support documents eInserts Safety data sheets Certificates of analysis Unity/EQAS bulletin Customer testimonials “First I try to troubleshoot issues on my own, but contacting support and having them walk me through it was effortless. That is the kind of support that makes a company great.” Laboratory Professional Canada “Friendly, helpful, and knowledgeable.” Laboratory Professional Hospital Lab, USA “I received exceptional service from a Bio-Rad representative. 5 stars overall.” Laboratory Professional Medical Center Hospital, USA Submit a question Monday through Friday 5 am to 5 pm (Pacific Time) Phone: (800) 854-6737 Fax: (949) 598-1531 (in the US) Your Privacy Matters Before you visit, we want to let you know we use cookies to offer you a better browsing experience. To learn more about how we use cookies, please review our Cookie Policy, accessible from the Manage Preferences link below. We would appreciate your confirmation by either accepting all cookies or by declining and managing your cookie preferences under the Manage Preferences link below. Accept & Continue Decline Cookies Manage Cookie Preferences Quality Controls Blood Gas Cardiac Markers Chemistry Serum Indices Coagulation COVID-19 Diabetes Hematology Immunoassay Immunology Infectious Disease Molecular Controls Serology Controls InteliQ Load & Go Therapeutic Drug Toxicology Tumor Markers Urinalysis Data Management EQAS EQAS Online & Reports EQAS Steering Committee Members Linearty Web Mission: Control Peer Reporting Program Peer Reports Login QC Data Submission Calendar Unity QC Software Solutions Unity Real Time Online UnityWeb Resources Barcode Label Generator Critical Raw Materials Frequently Asked Questions Technical Documents eInserts eInsert XML Files Unity/EQAS Bulletin Training & Education QC Training & Education QC Data Management Training & Education EQAS Training & Education Value Assignment Program Support About Us Contact Us My Account / Lab Admin Press Releases Privacy Policy QCNet International Terms of Use Manage Cookie Preferences Copyright 2021 Bio-Rad Laboratories, Inc. All rights reserved. United States