Redpoint Global One Platform Solutions Knowledge Company Request a Demo Healthcare The consumer journey. Led by data, powered by relevance. Request a Demo Key Benefits Now you can act on all that is knowable about your healthcare customer — including past and current health conditions, life stage, location, satisfaction scores, engagement preferences, financial situation, and cultural & language considerations. Without this insight, you can’t confidently deliver a CX journey personalized to every health consumer. And you’ll miss a prime opportunity for increased revenue, improved retention, better outcomes and reduced friction. 1 Maximized revenue. Maximize growth among high performance segments, such as Medicare, and close care gaps through personalized engagement. 2 Expanded views. Widen your revenue streams with strategic value-based care arrangements (VBC) supported by compelling customer experiences. 3 Transformed segments. Convert under-performing segments to profit centers — by forging performance-based partnerships enabled by multi-stage, multi-step and omnichannel journeys. ON-DEMAND WEBINAR Engaging Healthcare Consumerism Improving your understanding about enhancing CX to deliver better health outcomes will create a competitive advantage and ultimately increase revenue for your organization. Every consumer, individually engaged. Healthcare orgs need constant access to relevant data — to meet consumers’ expectations of personalized experiences, and to guide consumers through dynamic journeys. Which means they need Redpoint. Because siloed, incomplete or inaccessible data clouds the true consumer view, and prevents deep consumer understanding and relevant action. One multi-source platform. Unify all internal and external customer data sources – and know all that is knowable – to build a single customer view (the Redpoint Golden Record) for each individual. Accessible in real-time across every enterprise touchpoint. Infinite multi-touch journeys. Deliver contextually relevant interactions through dynamic, multi-step, multi-touch customer journeys – for both outbound and inbound engagement. And render them highly personalized through the perfect convergence of data, analytics and orchestration. Hyper-personalization at scale. With advanced machine learning and intelligent orchestration, you can pinpoint consumer segments and deliver the absolute most relevant content, messages or recommendations in real-time. Across every digital and traditional channel. rgOne™ in action. With rgOne, healthcare orgs can overcome siloed data and achieve a single point of control for customer data, decisions and interactions. Which allows healthcare marketers to execute hyper-personalized, omni-channel interactions that increase revenue and lower costs. ER Diversion to Telemedicine or Urgent Care Acquire New Members or Patients Omni-channel Experiences Payer and Provider Coordinated Care Reduce Care Gaps Provider Navigation and Reduced Leakage Chronic Condition Management IoT Integration ER Diversion to Telemedicine or Urgent Care Educate and encourage consumers, via real-time information — to get the best care at the most convenient location, based on the appropriate services, location, hours or cost. And point them to any number of care points, including telemedicine, urgent care, ER, clinic, lab, provider office or elsewhere. Related Solutions Omnichannel Personalization Make every communication consistent and personalized across every channel in your marketing mix. Customer Data Platform Discover how you can build a single view of every member and patient. Related Resources WEBCAST Video: Engaging Healthcare Consumerism Workshop Improving your understanding about enhancing CX to deliver better health outcomes will create a competitive advantage and ... Download SOLUTION BRIEF Customer-Centric Engagement in Healthcare As the market shifts to consumer-centric healthcare, payers and providers need to provide a consistent, relevant and highl... View EBOOK/ WHITE PAPER Technology is Turbocharging the Healthcare Customer Experience A roadmap to get to a more profitable healthcare customer experience. View EBOOK Setting the Stage for the Second-Generation Healthcare Customer Experience Empower your healthcare organization to deliver game-changing and profitable customer experience. View All Resources Get Started on Getting Ahead Schedule a conversation and learn how Redpoint can put your goals within reach. 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