Our patient safety measures Site map Accessibility Contrast: Normal contrast Soft contrast High contrast Selecteer een taal▼ Careers For GPs Media enquiries Trust charity Search Home News Coronavirus (COVID-19) About us Your visit Services Performance Give feedback Contacts Careers Now viewing: Home > Coronavirus (COVID-19) > Our patient safety measures Our patient safety measures We have a range of safety measures in place to keep our patients and staff safe, including: All visitors to our hospitals or clinics are required to wear a face covering unless clinically exempt. Visitors without a face covering will not be allowed to visit Covid areas and our intensive care units. These are high risk areas where we have restricted visiting arrangements to prevent the spread of infection. Restricting the number of visitors to our hospitals – see our visiting guide for more information Encouraging visitors to perform a lateral flow test before coming to hospital Ensuring that our staff have the right PPE to keep you safe Seeing patients coming in for planned care in dedicated part of our hospitals – well away from those receiving treatment for Covid-19 Installing clear signage within our hospitals to remind people to socially distance. Visiting our hospitals When you visit our hospitals you will be asked to: Wear a face covering. If you do not have one, you can ask for a mask at one of the main receptions. Please remember to show confirmation of your appointment Wash your hands Keep a safe distance from other patients, and from staff where possible Do not bring someone with you for your appointment, unless you need communication and/or mobility support during your visit. Contact the department if you do need assistance. Depending on where you’re visiting you may also be asked to: Show your appointment confirmation before being allowed to enter our buildings Walk on the left in main corridors Use the stairs rather than the lifts if possible. We’re limiting the number of people using our lifts and prioritising those who need them more such as those with disabilities. Some of these measures may mean you need to queue at peak times. While we will minimise this as much as possible please be patient and allow extra time to get to your appointment. For answers to frequently asked questions please see the bottom of this page. Visiting restrictions We still have visiting restrictions in place. Please check them before coming to our hospitals. Total results: 19 Are language interpreters and British Sign Language interpreters still able to support me at my appointment? Can I bring someone with me to my appointment? Do I need to bring my appointment letter? Do I need to wear a mask on my journey to my hospital appointment? I have an appointment in a few weeks or months’ time – will I still be seen? I have to use public transport to get to the hospital – how can I protect myself and others? I want to speak to someone about my condition before my appointment – who can I contact? I was expecting a date for a hospital appointment but haven’t heard anything – what do I do? I was identified as someone who needs to shield. Should I attend my appointment? I will be coming by car – where can I find out about parking? Is it safe for me to attend my hospital appointment? Is patient transport still available? I’m worried about coming to the hospital. Can my appointment be done by phone or video? My journey may take longer than usual – will I still be seen for my appointment? My mobility is affected by a physical disability – what help is available to support me to attend my appointment? My skin is sensitive to alcohol based hand sanitiser – is there an alternative? One of my health conditions means I’m at higher risk of coronavirus (Covid-19) – should I keep my appointment? Who can I speak to about my appointment? Will I be able to buy food and drink at the hospital? Total results: 19 Coronavirus: trusted information sources Government advice: gov.uk NHS 111 service: 111.nhs.uk NHS advice: nhs.uk Coronavirus (COVID-19) Our patient safety measures Coronavirus privacy policy Advice for parents Visiting guide Outpatient appointments Lewisham and Greenwich NHS Trust © 2021 Powered by VerseOne Group Ltd We have placed cookies on your device to help improve our website. View our cookie policy.