(501) 227-9088 PAY ONLINE HOME ABOUT PHYSICIANS PATIENT INFORMATION DIRECTIONS BUSINESS OFFICE FAQS CONTACT ADMINISTRATIVE STAFF Home » About » Administrative Staff About Overview Administrative Staff Employment Contact The Surgical Pavilion Outpatient Surgery Center Hickingbotham Outpatient Center 9500 Kanis Road Suite 401 Little Rock, AR 72205 Our highly experienced staff dedicated to creating a warm, personalized environment for you and your family. Pam Hooper Facility Administrator Pam has her BS in Nursing from the University of Arkansas Medical Sciences and is certified as a Nurse Practitioner in the state of Arkansas. Since graduation, Pam has been involved in management of surgical services in both hospitals and surgery centers. As the former Director of Nursing and Associate Executive Director for Humana Surgical Hospital in Memphis, she was responsible for day-to-day operations of this surgical hospital, as well as corporate CON development and acquisitions. Upon returning to Arkansas in the early 80’s, she worked to develop one of the first freestanding ambulatory surgery centers in the state of Arkansas where she continues to manage surgical facilities today. Over the past 25 years she has worked in partnership syndication, surgery center development, Medicare certification and JCAHO accreditation, along with day-to-day financial and operational responsibilities. In 1997 Pam, and her partner Mary Hill, established Consultants in Healthcare, a consulting company designed to provide development and management services for inpatient and outpatient surgical services. As a partner with Consultants in Healthcare, she has consulted on numerous surgery center projects and has been instrumental in building and managing several joint-venture projects. Since opening in January 1999, Pam has been the Facility Administrator for The Surgical Pavilion. She is responsible for day-to-day clinical operations, financial management, personnel development, managed care contracting, quality assurance, and regulatory compliance. She also directs the Performance Improvement Committee and functions as liaison with the Medical Staff and Board of Managers. Pam enjoys traveling, gardening, and shopping with her husband, Sanford. Email: PamHooper@surgicalpavilion.com Holly Carman Clinical Manager Holly has her Associate nursing degree from National Park College, in Hot Springs. Since graduation, Holly has been working in the Perioperative field for the last 14 years. During this time, she has worked in various positions including Pre-op, Operating Room and Surgical Pre-admission . During her tenure as an Operating Room Charge Nurse, Holly obtained her CNOR certification and gained experience as a leader in an Outpatient Surgery setting. She joined the Surgical Pavilion in 2020, where she served as the Center’s Operating Room Charge Nurse until her promotion to Clinical Manager in November of 2021. In this management role, she is held accountable for the day-to-day scheduling and operations of the Center’s clinical services; safety of the staff, physicians and patients; and monitoring of the quality of care being provided. In her free time, she enjoys racing dirt bikes, snowboarding, softball and traveling with her family. Email: HollyCarman@surgicalpavilion.com Gretchen Thompson Financial Manager With 24 years of medical management experience, Gretchen is well rounded in the area of business operations associated with this field. In her role as Financial Manager, Gretchen is responsible for overseeing all aspects of the center’s business office including maintenance of charge master, managed care contracting, human resources, billing and accounts receivable. She is likewise responsible for accounts payable and in the production and analysis of the center’s monthly financials. She is active in all areas of cost containment and performance improvement and is responsible for forecasting and reporting annual financial projections. Personnel management and general maintenance of the (center) are some of her other responsibilities. In her free time, Gretchen enjoys boating, the beautiful state of Arkansas and spending time with her two daughters. Email: GretchenThompson@surgicalpavilion.com QUICK LINKS HOME ABOUT PHYSICIANS PATIENT INFORMATION DIRECTIONS BUSINESS OFFICE FAQS CONTACT HOURS Monday - Friday: 6am - 5pm Saturday-Sunday: Closed PAY ONLINE CONTACT Hickingbotham Outpatient Center 9500 Kanis Road Suite 401 Little Rock, AR 72205 Phone: (501) 227-9088 Fax: (501) 219-3630 Copyright 2021 The Surgical Pavilion | All Rights Reserved | Privacy Policy | Web Development and Marketing by Web International