Contact Menu English Deutsch Русский Español 中文 Français Portuguese Home Company Service Solutions We put your customer at the core of our business Your innovative partner for technology-driven services To contact form Bosch Service Solutions is a leading provider for Business Process Outsourcing. We help you to optimize your service offering in four key areas: Customer Experience Services, Mobility Services, Monitoring Services, as well as Business Services. We also work with our customers to develop, implement and operate new business models. Our expertise is aimed at only one goal: your success We have a unique set of competencies based on our values, our technology and integration competence, as well as our comprehensive experience and know-how of communication processes. And the customer is at the core of our business. Brand and values As part of the Bosch Group, Bosch Service Solutions stands for a reliable partnership, an international network and the highest standards of quality and data security in our services. Expertise in technology and system integration We focus on certain sectors and services in order to offer highly innovative solutions - and we have reached leading positions in the areas of automotive/mobility, sensor technology and Internet of Things. We are helping our customers to exploit the full potential of a connected future. Communications and process expertise Through our long-term partnerships with our customers we are able to develop tailored services and technologies. You and your end customers benefit from an excellent service experience that covers all needs Awards Our service solutions are valued by our customers and have won many accolades. Here you will find a selection of our most recent awards and prizes. 2020 | German Stevie Awards - Winner in the Team of the Year category in the area of customer service 2020 I Frost & Sullivan Winner of the Frost Radar™ Best Practices Award for Innovation Excellence in the European Customer Experience Outsourcing Services Market 2020 | German Stevie Award - Winner in the best technical support category: strategy and implementation 2020 | German Stevie Awards - Winner of the Best New Business Technology Solution – Platform as a Service solution category 2018 | Frost & Sullivan Technology Leadership Award for the customer management Business Process Outsourcing (BPO) sector in Europe – for the use of RPA 2017 | CCV Quality Award - Winner in the employee orientation category 2016 | SSON Shared Services & Outsourcing Excellence Awards - Special “Robotics“ prize for pioneering work in RPA 2015 | Social CRM Award 2015 of the University of St. Gallen - Holistic social media service award for inspiring customer experience Board of Management President of the Board of Management Henning von Boxberg Executive Vice President Sales & Marketing Robert Mulatz Vice President Finance and Controlling (CFO) Sven Grandi The history of Bosch Service Solutions 2019 Takeover of LAWA Solutions 2016 Service Design focus 2012 Launch of vehicle emergency call "eCall" 2012 Global BPO-provider 2007 Business Support Services 2002 Internationalization of Services Load more How we orchestrate our partners — for a holistic service experience The Bosch Group works with the best partners. Each is the ultimate expert in their area of specialization. Partnering with them creates a comprehensive customer experience no single company can provide. Our combined capabilities provide advanced solutions in cutting-edge areas of automation, CRM, and interaction with IoT technologies. Their areas of expertise include business process management, customer interaction management, automation, and artificial intelligence (AI). We’re honored to have such extraordinary partners who share our drive to innovate and expand their products and services. Working from home is part of our company culture Our service experts deliver the service your customers expect and deserve. From anywhere – from home or from our service centers! Data & Information Security: We ensure the security of our clients and customer data no matter where we are – working in our service centers or from home. Business Continuity: We make sure that our clients business runs smoothly even during rough times like natural disasters or pandemics. Operational Flexibility: We can realize different operating models. Operational Quality: We ensure equal quality of service delivery regardless of the delivery model. People Management: We enable seamless people management – from recruiting and onboarding to talent retention. Employee Motivation: We have effective ways to engage associates and increase loyalty. Find out how we make the impossible possible: Why Bosch is the right partner for you: Service design Development of tailored solutions based on industry, customer and user needs as well as process and data analyses Up-to-date expertise Extensive experience and knowledge of customer and process requirements in our focus sectors Customer insights Detailed understanding of end customers through direct contact, data collection and analytics International setup Worldwide customer support tailored to the local context Best-in-class technology Services that save time and money, optimize processes and support sales Added value Creation of real added value – such as reduced transaction costs, increased customer loyalty and greater data security We are there for you wherever you are Our global locations Give us a call Telephone +441512373503 Send us an email To contact form Chat with us Start chat Still looking for something? 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