COVID-19 ABOUT US NEWS LOCATIONS SUPPORT INVESTORS LOG IN eStatement Disclosures Electronic Statement (eStatement) Disclosure Agreement UPDATED 8/21/2016 PRINT THIS PAGE DOWNLOAD AS PDF Electronic Delivery of Statements and Notices By accepting the “Professional Bank Electronic Statement (e-Statement) Disclosure Agreement”, you consent and agree that Professional Bank may provide certain disclosures and notices to you in electronic form, in lieu of paper form, including electronic delivery of statements (e-Statements) for your Professional Bank deposit account(s). Definitions As used in this Agreement, the words “we”, “our”, “us”, or “Bank’ means Professional Bank. “You” and “your” mean the account owner(s) authorized to receive e-Statements under this Agreement. “Account” or “accounts” mean your deposit accounts at Professional Bank. “Business days” means Monday through Friday, excluding Federal holidays. Scope of Consent for Electronic Delivery of Statements Your consent to receive e-Statements covers the periodic statements you are provided in connection with your Bank deposit account(s). Your consent also covers disclosures that are required with your account statements, including, but not limited to, the error resolution notice required by the electronic Fund Transfer Act, as well as marketing information on products and/or promotions that the Bank may provide to you electronically. By using e-Statements, you accept and agree to be bound by the general terms and conditions governing e-Statements, including without limitation all the terms and conditions in this Agreement. You agree to be bound by any and all laws, rules, regulations and official issuances applicable to e-Statements now existing or which may hereafter be enacted, issued or enforced, as well as such other terms and conditions governing the use of other facilities, benefits or services that the Bank may from time to time make available to you in connection with e-Statements. The Bank has absolute discretion to make e-Statements available to you. Further, the Bank has the discretion from time to time and upon giving notice to you to modify, restrict, withdraw, cancel, suspend or discontinue e-Statements without giving any reason and you understand that by using e-Statements after any modification or change has been effected, you would have agreed to such modification or change. You understand that you will receive a paper statement in addition to your first e-Statement. After receiving your first e-Statement, the Bank will discontinue mailing paper account statements for your e-Statement account. All future statements for that account will be e-Statements which you will access through Professional Bank’s Personal Online Banking to obtain, review, print, and copy/download your periodic deposit account statements. Each month we will send an email notice to you advising you of the availability of your e-Statement with instructions on how to access your e-Statement. You may then access your e-Statement via the procedures that we authorize. Your electronic statement will be available for viewing for a period of thirteen (13) months (or such period as decided by the Bank and notified to you) from the applicable statement date. Scope of Consent for Electronic Delivery of Notices Your consent to receive electronic notices covers any notice or other type of communication provided to you pursuant to the terms of this Agreement. We will send all notices, attachments, and/or documents via e-mail to the last known email address provided by you. You agree to notify us promptly of any change of your email address. Professional Bank e-Statement Procedures You must enroll each of your deposit account(s) for which you want to access e-Statements. To enroll your account(s) for e-Statement access, you can either contact your account officer to enroll in the service or go to Professional Bank’s web-site and click the “eStatement link. If you choose to enroll for the service in person, you should meet with your account officer where you will acknowledge your acceptance to the terms and conditions contained within this Agreement. Next, you must enter the account numbers and the e-mail address in which you would like the eStatements sent to on the e-Statement.. If you choose to enroll for the service through the Internet, go to the Bank’s Internet web-site, click the “eStatement Disclosure” where you will be required to click the “eStatement Acceptance “ button to acknowledge your acceptance to the terms and conditions of this Agreement and you provide us the list of accounts to be placed on eStatements and the email address where you would like them delivered. Your e-Statement for your current statement cycle should be available for viewing the business day after your statement date. For your first e-Statement cycle, you will receive a paper statement as well as be able to view your e-Statement. Subsequent statements for your e-Statement account will be e-Statements only. You will receive an automated notification email shortly after the end of each statement period informing you that your e-Statement is ready for viewing as well as information on how to access your e-Statement. To access your e-Statements: for personal accounts, you must log into Professional Bank’s Personal Online Banking, enter in your user ID and password and then go to “Products and Services”, and click on the “e-Statements” link. for business clients, you must log into Professional Bank’s Business Online Banking, enter your company ID and user IDs and then go to “Products and Services, and click on the e-Statements: link. On the e-Statement “Account Summary” screen, select the account for which you want to view an e-Statement and on the “Statement Summary” screen select the statement date that you wish to view. Your e-Statement as well as a link to important disclosures and other basic features will be displayed above your e-Statement. The Bank has the absolute discretion, without giving any reason or notice, to reject any of your requests for enrollment in the e-Statement service. Requesting to Receive or Cancel Paper Statements in Addition to e-Statements Should you wish to receive or to cancel your request to receive paper statements in addition to e-Statements for a particular account, please go to “Contact Us” and submit your request to customerservice@professionalbankfl.com. Duty to Review Periodic Statements You must promptly access/review your e-Statement and any accompanying items and notify us in writing immediately of any error, unauthorized transaction, or any other irregularity. If you allow someone else to access your statement, you are still fully responsible to review the statement for any errors, unauthorized transactions, or any other irregularities. Any applicable time periods within which you must notify us of any errors on your account statement(s) shall begin on the e-Statement email notification date regardless of when you access and/or review your e-Statement. If you do not immediately report to the Bank any non-receipt of e-Statements or any error, irregularity, discrepancies, claims or unauthorized debits or items, you shall be deemed conclusively to have accepted all matters contained in the e-Statements to be true, accurate and correct in all respects. Change of Mailing Address, Email Address, and Other Information You agree to notify us immediately of any change in your mailing address, email address or other particulars relevant to this Agreement. To notify us of your email address change, you can either contact your Account Officer or go the Bank internet main page and click “Support” where you will send your request to customerservice@professionalbankfl.com where you provide us with your new email address. Please note that the change is not immediate and subject to confirmation by your Account Officer. Joint Accounts If your Bank account is owned jointly with another person, either party may consent to receive electronic disclosures and e-Statements or that person’s election to access e-Statements shall apply to both of you. The Bank will automatically turn off the paper statement for that account after the first e-Statement has been made available unless you request to continue to receive your paper statements in addition to your e-Statements (please refer to Requesting to Receive or Cancel Paper Statements in Addition to e-Statements). Security You agree that the Bank shall not liable if you are unable to gain access to the website or Professional Bank system from time to time. You understand that some or all of the e-Statement services and/or other Bank system services may not be available at certain times due to maintenance and/or computer, communication, electrical or network failure or any other causes beyond the Bank’s control. You understand the importance of your role in preventing misuse of your accounts and you agree to promptly examine your e-Statement for each of your Bank accounts as soon as you can access it. You agree to protect the confidentiality of your account and account number and your personal identification information. You understand that personal identification information by itself or together with information related to your account, may allow unauthorized access to your account. You acknowledge that the internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the internet and potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing the internet, or email transmitted to and from us, will not be monitored or read by others. In order to help protect your personal information, we recommend that you install firewalls, anti-virus, and spyware protection software (and update as required) on your computer. We also recommend that you update your operating system and browser application on a periodic basis to better protect your computer and online banking sessions. For additional online security information, please review our Security Policy posted on our web site myprobank.com. The Bank does not warrant the security or confidentiality of any information transmitted through any applicable Internet service provider, information/communication network service provider, network system or such other equivalent system in any jurisdiction via e-Statements. You agree that you shall not disassemble, decompile, copy, modify or reverse engineer any Bank proprietary software or allow anyone else to do so. Password Security Your User ID and password that are used to access Online Banking services should be kept confidential. We strongly recommend that you change your password regularly. You are responsible for keeping your password, account numbers and other account data confidential. System Requirements In order for you to access and retain your e-Statement records, your system must meet the following requirements: Internet access An Internet browser that supports 128-bit encryption A certified/supported browser If your browser does not support 128-bit encryption, you must upgrade it in order to access the Online Banking secure pages to allow access to your e-Statements. The most updated list of the certified/supported browsers for our Online Banking service is posted on our website. We strongly discourage you from using unsupported browsers as they may not allow our Online Banking product to function or display properly and may fail to meet our security requirements. To print or download disclosures and e-Statements you must have a printer connected to your PC or sufficient hard-drive space to save the disclosure or e-Statement. Change in Terms The Bank reserves the right to change the terms and conditions of this agreement (including fee schedule) at any time, which includes the addition and deletion of e-Statement services. We shall update this agreement on our website and may notify you of such changes by mail or electronic message to your most recent address listed on our records. The notice will be posted or sent at least thirty (30) days in advance of the effective date of any additional fees or of any stricter limits on the type, amount or frequency of transactions or any increase in your responsibility for unauthorized transactions, unless an immediate change is necessary to maintain the security of the system. If such a change is made and it can be disclosed without jeopardizing the security of the system, we will provide you with electronic or written notice within thirty (30) days after the change. By using the e-Statement service when the changes become effective, you agree to be bound by the revised terms and conditions contained in this agreement or you can decline the changes by discontinuing the use of the e-Statement service and notifying us of your election by e-mail or regular mail. The Bank reserves its right to terminate this Electronic Statement Disclosure Agreement and your access to the e-Statement service, in whole or in part, at any time, including but not limited to when clients have not logged in to use Online Banking services for over 180 days. Your Right to Withdraw Consent You have the right to withdraw your consent to have your statements provided in an electronic form by going to the e-Statement “Account Summary” screen and un-checking the “Enable Electronic Statements” box. We will then discontinue e-Statement service for that account and you will receive paper statements for subsequent statement periods. There is no fee to discontinue your e-Statement service. Disclaimer of Warranty and Limitation of Liability We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the e-Statements provided to you under the Agreement. We do not and cannot warrant that the e-Statement service will operate without error, or that the e-Statement service will be available at all times. Except as specifically provided in this Agreement, or otherwise required by Law, you agree that our officers, directors, employees, agents or contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under the Agreement or by reason of your use of the e-Statement service, including loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on a warranty or any other legal theory. The Bank makes no warranty that: The service will be uninterrupted, timely, secure or error-free The service will meet your requirements The results that may be obtained from the use of the service will be accurate or reliable The quality of any products, services, information or other material purchased or obtained by you through the service will meet your expectations Any errors in the software will be corrected The Bank shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from: The use or the inability to use the service The cost of procurement of substitute goods and services resulting from any goods, data information or services purchased from the service Unauthorized access to your transmission Unauthorized alteration of your data Statements or conduct of the third party service provider Any other matter relating to the service The Bank cannot control information on other web sites. We are not responsible for the content or privacy of web sites linked from Professional Bank’s web sites. Please review the privacy policy of the service provider. Our Right to Terminate You agree that we can terminate the e-Statement service and revert to printed statements for any reason at any time. Communications between Professional Bank and You You can use e-mail to communicate with the Bank by clicking on the Contact Us link on our web site myprobank.com. However, e-mail is not available to initiate transactions on your accounts. Since we may not receive it immediately, you should not rely on e-mail if you need to communicate with us right away (e.g., to report an unauthorized transaction). If you need to contact us immediately, you can call us at (786) 483-1757 Monday – Thursday between 9:00 a.m. and 4:00 p.m. Eastern Time (ET) and Friday between 9:00 a.m. and 5:00 p.m. Eastern Time (ET), or write to our Client Management Group at 396 Alhambra Circle, Suite 255, Coral Gables, FL 33134. Requesting a Paper Copy of Your Account Statement You can obtain a paper copy of your account statement by logging into the Online Banking and accessing your E-statements and printing them, or you can contact us at (786) 483-1757 Monday – Thursday between 9:00 am and 4:00 pm and Friday between 9:00 am and 5:00 pm Eastern Time (ET), or write to our Client Management Group at 396 Alhambra Circle, Suite 255, Coral Gables, Florida 33134. Additional Terms and Conditions of your Electronic Statement Disclosure Agreement This Agreement is in addition to the terms and conditions described in the “Professional Bank Online Banking Service Agreement”, the Consumer and Business Account Agreement and Disclosures; corresponding fee schedules; or any other documentation which relates to your account(s), collectively referred to as the “Master Agreement”, that were given to you at account opening. To the extent that this Agreement is inconsistent with any of the terms and conditions contained in the Master Agreement, the terms and conditions of this Agreement shall control with respect to e-Statements. You should review those agreements for any applicable fees, for limitations on the number of transactions you can make and for other restrictions that might impact your use of an account with e-Statements and Online Banking. If you need another copy of a disclosure, please contact us through our website at myprobank.com and click on the Contact Tab, or you can contact us at (786) 483-1757 between 9:00 a.m. and 4:00 p.m. Eastern Time (ET) Monday through Thursday, and between 9:00 a.m. and 5:00 p.m. Eastern Time (ET) Friday, or write to Client Management Group at 396 Alhambra Circle, Suite 255, Coral Gables, FL 33134. Disclosures Privacy Policy Terms of Use Whistleblower eSign Disclosure Online and Mobile Banking Accessibility eStatement Disclosures Service Members Relief Notice USA Patriot Act Notice Digital Banking and Cash Management Master Agreement Social Media Policy Designed for the business challenges faced by professionals and entrepreneurs, our bankers are business-savvy and bring originality to problem solving all with our high-touch personal service. Bank Hours Monday - Thursday 9am - 4pm Friday 9am - 5pm Online Banking password or technical trouble? 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