EMPLOYMENT / CAREERS Company Apparel Store HOME ABOUT PRODUCTS & SERVICES NEWS CONTACT ORDER A SAMPLE Now Hiring – Customer Service Rep, Senior by Shank's | Jun 28, 2021 | About Shank's, Jobs Shank’s Extracts, a local flavor, and extract manufacturer and packager has an opening for a Senior Customer Service Representative The anticipated working hours 8 am-5 pm (Mon-Fri). This position reports to the Customer Service Manager. The primary purpose of this position is to ensure that customer’s orders are produced and shipped in a timely manner, in addition to resolving customer questions and concerns. ESSENTIAL SKILLS NEEDED: Excellent English verbal and written communication skills. Strong Customer Service skills with the ability to interact well with a diverse group of customers. Good problem solving capabilities, able to assist customers with problems in a prompt manner. Experienced in working independently, yet able to work with a team spirit. Able to work in a structured environment, following set rules and guidelines. Good interpersonal skills, friendly, pleasant and professional, able to project that on the telephone while talking to customers. Experienced in data entry, handling paper work to document orders and keeping appropriate departments apprised of any problems.. EDUCATION AND EXPERIENCE: Basic academic education (high school level or equivalent) plus specialized training or a two year degree in Communications, Business Management, Administrative Assistant, or related field. Minimum two years general experience in a customer service position in a manufacturing environment DUTIES AND RESPONSIBILITIES: Handles customer service responsibilities to include taking customer’s orders, entering new orders into system, track orders through production process, releasing orders to ship with required documents. Keeps customer informed of order status. Prints and mails invoices to customers. Handling customer complaints and any other customer requests. Assures customer receives order along with any pertinent paperwork required. Backs up Receptionist/Sales Support Representative as well as other Customer Service Representatives as needed. Performs other duties as assigned. APPLY HERE Share this: Click to share on Twitter (Opens in new window) Click to share on Facebook (Opens in new window) Click to share on LinkedIn (Opens in new window) Like this: Loading... Related Shank’s Extracts Honored With 2017 Plex Impact Award May 10, 2017 In "About Shank's" Now Hiring – Production Mechanic – 3rd Shift April 19, 2021 In "About Shank's" Now Hiring – Production Mechanic – 2nd Shift June 28, 2021 In "About Shank's" Recent News Production Associate 2nd Shift Production Associate 1st Shift Now Hiring – Customer Service Rep, Senior Privacy Policy Contact Us About News Employment/Careers Company Apparel Store ©2021, Shank's Extracts, Inc. All rights reserved. We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. We will never store, or sell your data.Ok