Weakley County Municipal Electric System 11181 Highway 22 Martin, Tennessee 38237 (731) 587-9521 | (800) 553-7409 | Fax (731) 587-2037 Now you can set up Autopay and review bill statements conveniently from home or from your smart device with our easy-to-use Customer Portal or Mobile App. Our contactless options allow you to securely: Pay your bill anytime, anywhere Set up Autopay To set up bank draft, please contact office See your current month’s usage Receive important alerts and notifications And more! SIGN UP - It’s easy to manage your account online or through the new Mobile App. Have your 12-digit account number handy. It is printed on the left side of your bill. You can easily set up your User ID and Password by following the directions below to access the Customer Portal. (Please note that the Customer Portal does not support Internet Explorer.) Follow these steps to enroll: Go to https://wcmes.utilitynexus.com Select “Sign Up” and fill in the information to create your account. You will need your account number. You may also pay by phone at (888) 643-1082. To avoid late payments or cut off, please do not use third party vendors to pay your utility bill. These payments do not come directly to WCMES. Quick and simple – DOWNLOAD the Mobile APP Now you can pay from anywhere, anytime and manage your account with the convenient Mobile App. Simply click on one of the Mobile App buttons below, install the app and follow the prompts. It’s easy! Avoid missed payments – SIGN UP for Autopay When you enroll in Autopay, your bill will be paid on your due date. To enroll in Autopay: Log in to the Customer Portal Select “Pay My Bill” Select “Enable Autopay” Complete the prompts and your Autopay enrollment is done! Questions and Answers about the Customer Portal and Mobile App Q Why should I use the Customer Portal or Mobile App to pay my bill? A. We have set up these new payment methods for you because they are easy to use, secure and convenient. Our new Customer Portal and Mobile App provide services that customers find helpful including Autopay enrollment and notifications. You do not need to leave your home to manage your utility account, check your balance or due date, or pay your bill. Q How do I find the Customer Portal? A. It’s easy to get to the Customer Portal. You can: Go to https://wcmes.com and select the “Pay My Bill” link. Go to https://wcmes.utilitynexus.com and select “Sign Up” to enroll. Click on one of the Mobile App buttons below. When the app comes up on your screen, click “Install” (Google Play) or “Get” (App Store.) Q What is the Mobile App? A. WCMES’s Mobile App enables you to manage your account right from your smart device, anywhere, anytime. The app is secure, easy to get and simple to use. All you need to do is click on one of the Mobile App buttons below and your device will install the app that was developed for your operating system. Once the app is downloaded and installed on your device, you will see a welcome screen that allows you to log in or sign up for the Customer Portal. You will need to sign up the first time you use the portal and create your login credentials for the next time you want to use the portal. Q What do I need to sign up for the Customer Portal? A. You will need your 12-digit account number to register in the new Customer Portal. This 12-digit number is found in a box on the left side of your electric bill. Enter the number and click “Continue.” Next you will see a screen to set up your account. Once you have completed and submitted this form, you will receive an email indicating that your account has been activated. You are now ready to check your bill, monitor your utility usage and make payments. Q Are there other ways I can pay my WCMES bill online? A. The WCMES Customer Portal and Mobile App are the only official ways to pay your utility bill online. If you pay through a third party, the funds do not come directly to WCMES and can result in a late payment or shut off. You may also pay by phone at (888) 643-1082, or by mailing your check to our office at P.O. Box 170, Martin, TN 38237. Be sure to include the payment stub from your bill. WCMES also offers a Bank Draft Plan for paying electric bills. To enroll in this plan, please visit wcmes.com, click Pay My Bill, go to Bank Draft and download the Agreement form. Please bring the completed form and documents listed to the WCMES office. Storm Tips Electrical Safety During a Storm: SafeElectricity.org: "Safety Before and After Storms" Educate Children on Storm Hazards: TVAkids.com: "Power Safety for Kids" Food Safety During A Power Outage: FDA.gov: "Food and Water Safety During Power Outages and Floods" CDC.gov: "Food Safety for Power Outages" Stay Safe and Report Your Outage to 731-587-9521 Copyright © Central Service Association 2020