Personal Premier Business Wealth Management Corporate Log In Search Menu How to balance illness and debt Your finances are important – your health is too Being diagnosed with an illness affected many areas of Anna’s life, especially her finances – with all of this, she started to miss payments. Anna’s story shows typical situations people find themselves in and how we can help. You’re not alone – we’re here to help you. Anna’s story If you’re diagnosed with an illness, it can have a big impact on your daily life and make it harder to keep track of your money. Anna found staying on top of her finances took a back seat while she adjusted to her change in circumstances. When her next credit card bill arrived and was much higher than she expected, she felt overwhelmed. Anna was worried that she wouldn’t be able to pay all her monthly bills and didn’t know where to find help. After putting her weekly food shop on her credit card so she could pay her utility bills, Anna’s brother persuaded her to give us a call. Anna’s next steps Anna spoke to us and explained everything, including why she needed help reorganising her finances. We worked with Anna to create a repayment plan, so she could manage her day-to-day expenses while still making repayments. We also introduced Anna to the Barclays app1, to help her keep on top of her finances. On the app, she found helpful features, like the spending section that showed her exactly where her money is going. She was also able to add her accounts from other providers, so she could see all her balances and transactions in one place. We told Anna it would be reported to credit reference agencies before she agreed to the monthly repayment plan, and that it could affect her ability to get credit in the future. For her, entering into the repayment plan was still better than continuing to miss payments. Contact us Worried you’ll miss a payment? Help is always at hand. As soon as you think you might have some financial difficulties, give us a call – it could help make things better. Have some information about your financial situation ready, before you call, including your income and outgoings. You might be talking for a while – we’ll want to understand your situation in detail, so make sure you set aside some time. Mortgages – 0333 202 7492 Monday to Thursday, 8am to 8pm, Friday, 8am to 7pm and Saturday, 9am to 4pm Barclaycard – 0800 051 8346 Monday to Friday 8am to 9pm, Saturday and Sunday 9am to 9pm Overdraft and Barclayloan – 0333 202 7412 Monday to Thursday, 8am to 8pm, Friday, 8am to 7pm and Saturday, 9am to 4pm Self-employed or have a business? Get some support Call charges Missed a payment and want to catch up? If you’ve missed a payment on your Barclayloan, overdraft or Barclaycard, you might be able to pay it using the Barclays app1, – or give us a call. Overdrafts and Barclayloan – 0345 703 4034 Monday to Thursday, 8am to 8pm, Friday, 8am to 7pm and Saturday, 9am to 4pm For a mortgage or Barclaycard, please call the relevant number in the section above. Coronavirus help and support We have fewer colleagues than usual answering the phones right now because of the coronavirus (COVID-19) situation. This is having a big impact on our call wait times – we’re sorry about this. If you’re worried about your finances because of coronavirus, we’re ready to help. See frequently asked questions about our mortgages, credit cards, loans and overdrafts. Or visit our coronavirus help page. Please only call us if you have an immediate financial problem that can’t wait – this will help us support those who need help urgently. You can also see information on managing your money in the Barclays app and Online Banking. Thanks for your patience and understanding. We’re working to try to help as many people as possible. Extra help and advice The Money Advice Service Get free, impartial information and tools on how to manage your money. Impartial money advice StepChange Get expert advice and fee-free debt management, so you can tackle your debts. Visit StepChange National Debtline Free help and advice on dealing with your debt. National Debtline Government support Check the government site for the latest advice and support on the coronavirus. Coronavirus support Other information you might find useful Better budgeting From plotting your personal budget to nailing down the family’s finances, plan ahead with our guides to smart spending Budget with confidence Spending sensibly Worried about the way you spend your money? Here are some tips to help you stop splurging. Compulsive spending Declined by a lender Find out why lenders decline applications for credit cards, loans and mortgages, and what to do next – and discover what you need to know about so-called ‘bad credit’ loans. Declined for credit? Money management How to improve your financial health Develop your money-management skills with our easy-to-follow guides on budgeting, saving, planning for the future and handling debt. Managing your money Important information You must have a Barclays or Barclaycard account, have a mobile number and be aged 16 or over to use the Barclays app. Terms and conditions apply.Return to reference Current accounts Savings accounts ISAs Loans Mortgages Mortgage calculator Insurance Credit cards Home and contents insurance Help and FAQs Switch to Barclays How to report fraud Protect yourself from scams Important information Accessibility Privacy policy Cookies Security Careers Find a branch Service status Send us a message Find us on Twitter Barclays Bank UK PLC and Barclays Bank PLC are each authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. 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