Insurance Claims About Customer & Agent Login Auto Claims You can count on support from your local Southern Trust agent and our team of professional claims specialists for help. We will quickly review your claim walk you through every step of the way. Claims Claims Process Auto Claims Home Claims How to report a claim: File Online Enter basic information about your claim. A Claims Representative will contact you for further information. It's that simple! Report A Claim Contact Your Agent Contact your Southern Trust Agent to start your claim. Your trusted local agent is experienced with the claims process and is there to help. Find Your Agent Call Us If you are unable to reach your Agent, contact us. We’re here to assist and guide you during unexpected events. (844) 812-2660 Phone Menu Options Roadside Assistance: Option 1 Glass or Windshield Repair: Option 2 Report New Claim: Option 3 Track Existing Claim: Option 4 What to do after an auto accident. Make sure everyone is okay. Call the police. Stay at the scene. Exchange contact information and the name of your insurance company and policy number with the other parties involved in the accident. If applicable, be sure to gather contact information for any witnesses. Avoid discussions of insurance policy coverage, limits, or fault for the accident. Report the claim. Once you and your car are safe, call (844) 812-2660, option 3. Understanding The Auto Claims Process We will call you right away We will call you within 24 business hours of submitting your claim. We will ask you about the details of your loss and explain your policy coverage and the claims process, including options for obtaining an estimate for the damage to your vehicle. If your vehicle is repairable After you select a repair shop, we will guide you through each step of the repair process and work with you to resolve your claim quickly and fairly. If your vehicle is a total loss We will determine the Actual Cash Value (ACV) of your vehicle. ACV is the market value of the vehicle considering factors like age, mileage,options, prior damage and any improvements or refurbishments. It is not based on how much you owe on the vehicle. We will advise you of your settlement value and provide you with the necessary paperwork and forms needed for completion. Once we receive the completed forms, we will advise you of the payments to be made. Southern Trust Insurance Company P.O. Box 250 Macon, GA 31202-0250 Contact Information Office: 478-474-0555 Office: 800-476-5566 Claims Reporting: 844-812-2660 Email: info@stins.com Quick Links Report a Claim Make a Payment About Us Our History Careers Community Outreach Contact Us Privacy Policy © Copyright 2021 Southern Trust Insurance. All Rights Reserved.