+1.888.436.3797 Support Status Company Login Solutions Products Partners Why Genesys Resources Pricing IMPROVE HEALTHCARE WITH A CONNECTED PATIENT EXPERIENCE Get started Request a demo Try for free Design your solution Request a quote Transform patient journeys with empathetic interactions Quality patient journeys drive outcomes, satisfaction, care plan adherence and efficiencies. And while today’s patients expect secure, empathetic interactions across channels, their healthcare experiences are fragmented. Support patients, care teams, employees and providers with Genesys — no matter the hour or channel. Our ePHI secure cloud environment means you can be confident you’re compliant with HIPAA, HITECH, GDPR, PCI and more. Put patients at the center of every touchpoint Revolutionize patient experiences Patients and members want holistic support. Give them the digital tools and multichannel experiences they expect. Let them manage their wellness at the most convenient time and channel with the best resource. Focus on what matters Your care team and staff need quality information to provide exceptional care. Artificial intelligence (AI)-driven automation and electronic health record (EHR) integrations improve patient and member experiences. Drive efficient, sustainable care Measure and improve your patient and member experiences with quality management solutions. Leverage task-based workflows to manage referrals, billing, claims, health inquiries and care transfers. Empower patients, members and care teams with convenience Patients and care teams must navigate more channels than ever before. Genesys delivers the solutions you need to provide modern patient experiences — all from a unified platform. Streamline patient engagement with a leading healthcare call center solution. Make patient access a priority Go forward with a focus on patient access, even as post-pandemic demands on health systems increase. Give patients the answers and empathetic support they deserve. Genesys helps eliminate patient journey disruptions, such as long wait times or difficulty connecting with the right resource. Integrate your EHR to put data into action. Drive efficiencies and reduce patient leakage with automation, digital deflection and quality management. Increase patient loyalty and care plan adherence. And enhance your patient experience across every interaction with AI. Provide virtual care at scale Demand for healthcare services is on the rise. From aging populations to chronic disease management, there’s an increasing need for creative care models. Genesys has solutions to support virtual care plan management and nursing. Get the resources to support contact centers focused on telehealth as well as behavioral and chronic disease wellness. Connect patients virtually with nurse triage, remote patient monitoring and home care workflows. Reduce strain on urgent and emergency care centers while improving patient access. Create better member, employee and provider experiences Fee-for-outcome models are becoming the norm for Medicare, Medicaid and governments. Care plans, wellness programs and adherence are critical to reaching patient outcomes. Members and patients must understand their care plans and be empowered to stick to the regimen. Understand the quality of the experiences you’re providing. Genesys makes it easy to find interactions that need extra support, such as coverage determination. With our contact center software, you can improve CAHPS and Star ratings — and drive better member and patient engagement. Automate and improve routine pharmacy interactions Patients will always have questions about their medications. Automating calls about refills, renewals and other pharmacy inquiries gets patients answers faster. And it reduces strain on pharmacy management when deeper patient and care team engagement is needed. You can even automate routine interactions. Care teams can remind patients to follow care plans or provide medication guidance — without making a live call. And quality tools make it possible to identify issues with medication adherence. Harness HIT and medical device insights Health information technology (HIT), including EHRs and IoT medical devices, powers every patient journey. Providers have more patient insights than ever before, including medical device data and digitized health information. Interactions connected with this information drive evidence-based medicine. Connect the dots across your patient journey to improve patient and employee experiences. Communicate what matters to patients, such as device maintenance reminders or diagnostic results. Deliver empathetic support during crises Give patients access to services when it matters most. During emergency management or disaster response, your health system should always be ready to meet increased demand. The right technology will scale and adapt at a moment’s notice. Patients, care teams and families need responsive services in the event of a pandemic, natural or human-made disasters, or public health crises. Give them access to information without long queues. AI-powered capabilities keep time-to-resolution short, ensuring assisted service is always available for those who need it. We realized the only way to transform the experience was to stop being systems-led and become a data-led organization. And that meant moving our contact centers to omnichannel and the cloud. — Sanna Sarvijärvi, Service Director, Pihlajalinna Read the story Deliver secure, connected experiences at every touchpoint Elevate your standard of care across every channel. Shift from traditional call center services to personalized patient engagement. Digital service automation Automate pharmacy, patient and care team interactions. Learn more Self-service Equip your patients and members with self-service tools. Learn more IVR Deliver accurate, easily understood information. Learn more Data security and infrastructure Get secure, compliant cloud contact center solutions. Learn more Predictive web engagement Anticipate patient needs and help guide their journeys. Learn more Voicebots Automate calls with natural language-enabled bots. Learn more Workforce engagement Create better experiences for your clinical contact center team. Learn more Integrations Quickly deploy pre-built integrations with your EHR and other systems. Learn more Patient journey management Anticipate needs and guide patient experience over time and across channels. Learn more Reporting and analytics Get insights to proactively support patients, providers and payers. Learn more Artificial intelligence Drive personalized customer service at scale with Genesys AI. Learn more Automated routing Route to the right pharmacy or clinical resource every time. Learn more See all our capabilities Leading healthcare organizations and insurers are transforming the patient experience Experience the seamless, automated processes other healthcare organizations rave about. Keep patients and providers on track with one platform for customer experience Modernizing disparate contact center operations with all-in-one customer engagement platform Read their story 7 healthcare contact center best practices Get best practices Virtual agents and humans partner to keep patients healthy and informed Read the article Drive marketing and CX convergence with modern technology: a focus on the healthcare industry Get insights TRANSFORM YOUR PATIENT AND PROVIDER EXPERIENCE The time for holistic patient engagement is now. With all-in-one customer experience and medical call center software, you can engage on any channel. Use personalized communications to improve health outcomes. See Genesys in action. Request a free demo today. See how our solutions provide better patient, member, employee and provider experiences. +1.888.436.3797 Contact us Professional Services Support Select Region Site Map Blog Products Genesys Cloud CX Genesys Multicloud CX Genesys DX Company Newsroom Sustainability Leadership Community Careers Legal About Genesys Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. 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