IT SUPPORT CLOUD NETWORK COMMUNICATIONS SECURITY ABOUT US CONTACT US How we work with you All managed support clients receive not one – but two primary contacts to ensure help is always available when you need it. Firstly, customers are given an experienced Service Delivery Manager (SDM) to ensure that departments and processes are correctly aligned. Your SDM is your key contact on the inside, and your happiness with our performance is their primary objective. Secondly, a technical lead is appointed to act as the first point of contact for any key technical issues. Working in close communication with your SDM, your technical lead will become completely conversant with your entire infrastructure, application setup and services. Whenever you need them, they are already in-the-loop and ready to go. All clients also receive regular review meetings focusing on service delivery and planning through technology roadmaps. As part of our roadmap process, we review every aspect of your IT estate from desktop to data center and all points in between. Our support team and processes are ITIL accredited, and our service desk utilises a fully integrated ITIL compliant service delivery platform. We invest in continual staff development which means that in addition to the Microsoft certifications, most of our support team hold multiple accreditations across a wide range of technologies and disciplines. When your company relies on IT to function, you need a local IT support team you can depend on. Shift F7 provides highly-trained, skilled, customer-focused IT professionals to support your business with 24/7 remote services and on-site support when you need it. WANT TO DISCUSS YOUR REQUIREMENTS ? Shift F7 Blackbrook House The Dorking Business Park Station Road Dorking Surrey RH4 1HJ Tel: +44 (0)1306 873900 Email: info@shiftf7.com SERVICES IT Support Cloud Network Communications Security SHIFT F7 Contact us Customer Support About Us Case Studies News and Views ISO 27001 Datacentres GDPR Shift F7 Support Our People, Your Team How we work with you FOLLOW US LATEST TWEETS Thanks for dropping by! For our latest updates, please visit us on LinkedIn – https://t.co/63GiudmsXq – click the b… https://t.co/ExYRweYYCN 2 years ago ISO 27001: 2013. Management of Information Security for servers, networks, storage, communications and software solutions including hosted and managed services. © 2018 Shift F7. All Rights Reserved. Cookies Privacy Sitemap We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More