About company Utilization from KAMAZ news Cars Spare parts Leasing Service Service registration Warranty Purchase request Automotive in stock Media Promotions and special offers Certificates, thanks Question answer Contacts Testimonials Vacancies Warranty Leading Quality Engineer at Barnaul Automotive Center KAMAZ LLC - Ruslan Viktorovich Slashchev Contact information: (3852) 500-025, ruslan52022@mail.ru OJSC TFK KamAZ represented by its dealer Barnaul Autocenter KAMAZ LLC guarantees reliable operation of the vehicle as a whole, its parts, assemblies and mechanisms (except for tires and batteries) for 12 months, provided that the mileage during this period does not exceed 55,000 km. The warranty period for vehicles of Euro 4 class is 2 years or mileage of 90,000 km, provided that the consumer observes the rules of storage, operation and maintenance specified in the Operation Manual. LLC "Barnaul Autocenter KAMAZ" organizes consideration of consumer complaints on the quality and restoration of advertised vehicles in accordance with the TPU Procedure 19.08.4-2002 "Fulfillment of warranty obligations for the quality of KamAZ vehicles". TPU establishes the procedure for fulfilling the warranty obligations for the quality of KamAZ vehicles that are in operation by legal entities and individuals. Automotive equipment KamAZ is: KamAZ vehicles; chassis of KamAZ vehicles used in special vehicles, subject to agreement on their applicability; power units and engines manufactured by KamAZ PJSC, installed by other automobile plants on their cars or used in special vehicles, if there is an agreement on their applicability; spare parts produced by PJSC "KamAZ". The warranty period and mileage of vehicles are established by technical conditions, supply contracts and are recorded in operating manuals, service books. The calculation of the warranty period starts from the day the vehicle is sold to the consumer. After arriving at the enterprise, the vehicles must be registered at the zonal auto center. The warranty period for products of our own production for spare parts for which there are no technical conditions is established by the manufacturer's decision in agreement with the developer of the documentation. In cases of using vehicles for other purposes, operating them in violation of the instructions in the Operation Manual, as well as making any design changes without the consent of PJSC KamAZ, complaints from the consumer are not accepted and claims are not considered. TERMS OF WARRANTY The consumer (owner, lessee) is entitled to warranty service during the warranty period, subject to the following conditions: Purchase of a car from the manufacturer's plant or its sellers who fulfill the warranty obligations independently or under an agreement with service and warranty companies. Timely registration of the car for warranty records at the service center (see section I. Attention of the consumer). Compliance with the requirements of the "Operation Manual" and "Service Book", including the mandatory observance of the recommended frequency of vehicle maintenance in the service centers certified by KAMAZ PTC. Application of lubricants, special fluids, parts and products recommended by the manufacturer. The use of the car for its intended purpose and the absence of any structural changes made without the consent of the manufacturer. Гарантийный срок (действие гарантии) исчисляется с даты продажи автотехники (автомобиля) Открытым, акционерным обществом "КАМАЗ" или его уполномоченными представителями (дилерами, агентами). Отметка о выполнении технического обслуживания в гарантийный период заносится в Сервисный талон и скрепляется печатью предприятия, выполнившего ТО. Эксплуатирующая организация в гарантийный период обязана представить по запросу сервисного центра документы, подтверждающие соблюдение условий и требований "Руководства по эксплуатации" и "Сервисной книжки". В случае несоблюдения или невыполнения потребителем (владельцем, лизингополучателем) указанных условий, предприятие сервиса и гарантийного обслуживания ПАО "КАМАЗ" отклоняет рекламации, о чём им делается соответствующая запись в сервисной книжке. About company / Price / Service / Leasing / Contacts Website development - Web-design studio "Ars'Master" , 2015