LA CONFLUENCE MENTAL HEALTH CENTER RECEPTION THE CLINIC QUALITY CHARTER SPECIFICITIES CONTACT QUALITY CHARTER OUR QUALITY COMMITMENTS Respond to the care needs of patients with psychological and psychiatric suffering in our region, be identified as a point of reference. Provide patients and those around them with a personalized system for listening and responding to their needs. Guarantee patients and professionals high-quality and safe working and care conditions Professionals involved What is the quality and risk management approach? The establishment's quality approach is a transversal approach, integrating all the players in the establishment: The managers of the activity sectors are the relays of quality. They are responsible for deploying the approach in their sector of activity. They are also the pilots of the operating processes of their sector and as such follow indicators. Vigilance correspondents are identified in the area of responsibility. All the professionals are responsible on a daily basis for the implementation of the quality approach within the framework of their function and the missions which are defined for them. They participate in the various reflections on the improvement of practices and operations. All the teams (medical, nursing, administrative and logistics) work continuously to improve the quality and safety of care, and to improve services. How is it implemented? Through working groups (Operational Hygiene Team, Professional Practice Assessment groups, committees, etc.) or bodies (Establishment Medical Conference, Commission for relations with users and Quality of Care, etc.) professionals assess their practices against benchmarks and identify improvement actions that they are implementing. According to which axes? Permanent themes mobilize energies and are part of the establishment's quality policy: Respect for patients' rights, based on the Hospitalized Patient Charter, The fight against infections associated with care and against all adverse events that may occur in establishment. The same work approach is applied to all potential or proven risks, from identification to treatment favoring the principle of prevention. Regarding the risk of infection, the establishment is part of the national policy and makes available to patients by posting the national indicators which relate the level of quality of the establishment on this point. Pain, the relief of which is defined as a “fundamental right” in the law of March 4, 2002. The multidisciplinary management of physical pain and moral suffering is a permanent focus of work. External evaluation and recognition Your rights Your opinions PSYCHIATRIC LONG-TERM CARE UNIT PSYCHIATRIC NURSING HOME 94 SINGLE ROOMS 118 RUE DE LA CROIX DE PÉRIGOURD 37540 SAINT-CYR-SUR-LOIRE T.: 02 47 62 77 77 ZOOM ON EXHIBITION OF DRAWINGS Exhibition at the Pôle de Santé Mentale la Confluence of drawings made by residents of the various psychiatric departments in Indre et Loire. EXHIBITION OF DRAWINGS The Confluence Mental Health Center is an Inicea mental health establishment Legal Notice