PRIVACY POLICY INTRODUCTION Hanover Acceptance Ltd. (‘the Company’ or ‘Us’) is committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. The website https://www.hanoveracceptances.com/ is owned and operated by us. INFORMATION WE MAY COLLECT FROM YOU: We may collect personal information from you in the following ways: When you make a phone call or send an e-mail to seek information about our services; Recruitment and employment; When you have made a referral or been referred to us via any method whether directly or indirectly; You have used our services; Through our use of the Cookies on our website (please see the Cookies section below); Through your request for publications and other marketing materials; Through booking appointment; Through our tenancy procedures and Through your contacting us with enquiries and comments If you take one the steps mentioned above, we may collect and process personal information about you such as: Your name, address, email address and other contact information; Records of your correspondence with us, if you have contacted us; Health data; Protected Characteristics; Employment history; Qualifications and education; Next of kin; Interests; Financial details including proof of income and bank account details; Job title; Details of your visit to the website; Multimedia files such as photographs and video footages; Information about your service user experiences and Any other information provided to us when you contacted us for using our services. INFORMATION OTHERS MAY SHARE WITH US ABOUT YOU: We never buy personal data from third parties or trade data with other organisations. However, there are times when we have to collect debt and we may share your information with our regulators and funders. WHERE WE STORE YOUR PERSONAL DATA: The data that we collect from you may be transferred to, and stored at, our servers in the UK. It may also be processed by persons operating in the EEA who work for us or an organisation we have instructed. If we do send your personal data outside the EEA we will take steps to ensure that the recipient implements appropriate measures to protect your information. USES MADE OF THE INFORMATION: We will process any of your personal data, in accordance with our obligations under applicable data protection laws and regulations, for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services. If, at any time, you do not wish to receive further information about us and our services, contact us at data.controller@hanoveracceptances.com. HOW LONG WE KEEP YOUR INFORMATION: We retain the personal data processed by us in a live environment for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation. In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it. DISCLOSURE OF YOUR INFORMATION: We may disclose your personal information to third parties such as funders, partners and regulators and if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of us or others. This includes exchanging information with other organisations for the purposes of safeguarding or other statutory regulations we have to comply with. YOUR RIGHTS: You have a number of rights in relation to how your personal data is used. We have detailed some of your rights below: You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. We will give you the opportunity to opt in by checking certain boxes on the forms we use to collect your data. You can also exercise the right if you would like to ask us not to send you further marketing communications at any time by contacting us at data.controller@hanoveracceptances.com. You have the right to access personal data held about you and to obtain a copy of it, including to receive your personal data, which you have provided to us, in a structured, commonly-used and machine readable format and the right to transmit that data to another data controller without hindrance, or to have that personal data transmitted to another data controller, where technically feasible. You have the right to obtain without undue delay the rectification or completion of personal data which are inaccurate or incomplete. You have the right to restrict or object to the processing of your personal data and to request its erasure under certain circumstances. ACCESSING YOUR INFORMATION: You can request to see a copy of the information we hold about you or amend any of your personal details via the form provided on the website. Please complete and send the form to data.controller@hanoveracceptances.com. We will endeavour to respond to your request within 30 days of confirming your identity. To request your personal data, you will be asked to verify your identity and specify what information you require and provide us with details of an address to which we should send the information. IP ADDRESSES: The Company may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual. COOKIES: The Company’s website uses cookies to record visits to the website. This helps us to improve the website and provide you with a good experience when you browse the website. Please see our Cookies Policy for more information. CHANGES TO THIS PRIVACY POLICY: This privacy policy was last updated on (19/11/19). We reserve the right to vary this privacy policy from time to time. Such variations become effective on posting on this website. Your subsequent use of this website or submission of personal information to will be deemed to signify your acceptance to the variations. Contact: Questions, comments and requests regarding this privacy policy should be addressed to (new e-mail address.) We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to data.controller@hanoveracceptances.com and addressed to our Data Controller. We will look into and respond to any complaints we receive. You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website https://ico.org.uk/concerns If you need further information about the Company and how we manage your personal data please visit: Our Cookies Policy Contact us page where you can contact our individual departments and centres and enquire about their Fair Processing Notices/Privacy Statements and or refer to contractual terms and conditions.