Skip to footer Consumer Engagement Offer a health care experience centered around the consumer In today’s age of consumerism, consumers expect a digital health care experience similar to how they engage with brands in other industries. A digital front door and digital practice helps put the consumer at the center of their health care journey – from scheduling appointments to navigating their well-being journey – and empowers them to engage at their convenience. Contact Us to Learn More We believe there are four elements that drive a successful, well-rounded consumer experience strategy: convenience, empowerment, accessibility and relevancy. Digital front door and digital practice The Cerner Consumer FrameworkTM is an open ecosystem empowering health care organizations to elevate the patient portal to a digital front door and digital practice that is designed to place the consumer at the center of their health care journey. Organizations can leverage the Consumer Framework to customize a digital front door that best fits their population through Cerner, third-party or home-grown applications to help fill gaps that may exist in their consumer engagement strategy. HealtheLife Virtual health care Walking in their shoes: Creating a healthcare journey for the modern consumer At the center of every healthcare journey is the consumer; the patient; the person in need of answers. And the consumer relies on those working in healthcare to provide personal and digital services to make the process easier. Download whitepaper Walking in their shoes: Creating a healthcare journey for the modern consumer Enhancing the consumer experience through a digital front door and digital practice Healthcare has been moving to a more digital, streamlined experience from patient registration through clinical care and final bill payment. The transition from manual, retroactive processes to digital experiences to bolster clinician and consumer engagement has been slow for many organizations. Download white paper Enhancing the consumer experience through a digital front door and digital practice Ep. 218: The tipping point of healthcare consumerism and engagement In this episode, we’re joined by Cerner leaders David Bradshaw, senior vice president, consumer and employer solutions, and Jessica Oveys, director, product market management, for a conversation around the future of healthcare in a post-pandemic world and the potential impact on consumerism and engagement. Listen here Ep. 218: The tipping point of healthcare consumerism and engagement previous next Related Offerings Analytics To identify and monitor opportunities for improvement, Cerner offers a comprehensive suite of analytic solutions that enables organizations to make data-driven decisions and perform advanced analysis tailored to their organization-specific needs and goals, leveraging aggregated and normalized data across the community. Community Care Management To achieve optimal quality, costs and health status, Cerner's community care management solution supports a person-centric approach of proactive surveillance, coordination and facilitation of health services across the care continuum for populations with certain risks, diseases, complications and high utilization. Customer Relationship Management To enhance consumer engagement, Cerner and Salesforce have collaborated to create an integrated CRM technology solution to help improve consumer satisfaction, simplify and personalize outreach, and improve clinical care and business efficiencies. Determinants of Health Cerner Determinants of Health helps providers identify patients with social risk factors, suggests goals and activities, supports community-based referrals and provides geospatial analytics that identify community-level vulnerabilities and patient-level social risks. Longitudinal Record To enable care teams to make more informed decisions, Cerner offers a longitudinal record designed to provide clinicians an organized, summary view of a person’s health and care story that is comprised of normalized data from disparate systems across the care continuum. Patient Engagement To aid organizations in empowering people, families and care teams to be active participants in their health and care, Cerner offers a robust member engagement solution that enables a person and their care team to be aligned, informed and educated on an ongoing basis. Performance Improvement To drive improved clinical, operational and financial outcomes, Cerner offers performance improvement solutions that leverage clinical and financial intelligence data from internal and external sources to empower clinicians with data that enables them to make more informed decisions at the point of care. Registries and Scorecards To proactively identify gaps in care, recommend targeted interventions and provider performance, Cerner offers a registries and scorecards solution that enables organizations to identify, attribute, measure and monitor people and providers at an individual or population level. Strategic Advisory Services To navigate the transformation to value-based health care, Cerner offers population health consulting services that bring people, processes and technology together to create a collaborative, systematic strategy aimed at achieving an organization’s goals. Wellness To aid in automating and managing an effective wellness program, Cerner has a web-based wellness solution that promotes people engaging in their own health. Company About Us Perspectives Our Podcast Contact Us Events uCern uLearn Support CODE Cookie Policy Privacy Security Certified Health IT Investor Relations Terms of Use Newsroom Social Twitter LinkedIn YouTube Facebook Instagram Region Selector United States Copyright © 2021 Cerner Corporation. All Rights Reserved. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookie Policy Cookies Settings Accept All Cookies