Contact us If you’d like to find out more about people change, discuss your challenges or simply get a feel for who we are, don’t hesitate to get in touch. Name* Email* Phone Company Your Message* I have read and accept the Privacy Policy and consent to Blue Sky contacting me about my enquiry Call us: +44 (0)1483 739400 Who We Are Case Studies Awards Terms and Conditions Privacy Policy Modern Slavery Statement hello@blue-sky.co.uk @BlueSkyEngage +44 (0)1483 739400 The Old Malt House, 33 The Street, Shalford Guildford, Surrey GU4 8BU Blue Sky - Experts in People Change. All rights reserved 2019. Part of Capita Business Services Limited (Registered Number 2299747), 30 Berners Street, London, W1T 3LR The Blue Sky Approach What We Do Who We Are Case Studies Resources Contact Us

Case Study: TSB TSB The Blue Sky focus with TSB was coping with change and change management. Having separated from Lloyds Banking Group in September 2013, TSB was created to bring more competition to the UK Banking market and ultimately better banking for all. With a clear vision to become the “local bank for Britain” TSB engaged Blue Sky as their chosen partner to help them design and deliver a unique customer experience programme, covering every aspect of their day-to-day customer interactions. ‘The TSB Experience’, which took place over an 18 month period encompassed all leaders and front- line colleagues (6,500) across the bank’s branches and call centres. As timescales were tight we needed to be flexible and agile in our approach, often designing and delivering aspects of the programme in parallel and working with a specialist consultancy throughout to co-ordinate internal arrangements. We wanted to make the whole learning experience feel very human and real for leaders and front-line colleagues, so that their learning could be brought to life throughout the TSB ‘customer journey’. This was achieved through a number of interventions, including: Deep-dive diagnostic Senior leader direction events Service signatures Tailored content Engaging branding Train-the-trainer delivery approach Who We Are Case Studies Awards Terms and Conditions Privacy Policy Modern Slavery Statement hello@blue-sky.co.uk @BlueSkyEngage +44 (0)1483 739400 The Old Malt House, 33 The Street, Shalford Guildford, Surrey GU4 8BU Blue Sky - Experts in People Change. All rights reserved 2019. Part of Capita Business Services Limited (Registered Number 2299747), 30 Berners Street, London, W1T 3LR The Blue Sky Approach What We Do Who We Are Case Studies Resources Contact Us