Search Search Products Eptica Customer Engagement Suite Email Management Self-service Chat Social Media Fax-Letter-SMS Agent Knowledge Base Enterprise Agent Services Linguistics Consulting Professional Services Customer Support Training Customers Resources Case Studies Datasheets White Papers Blog News Events Newsletters Press Clippings Press Releases About us Awards & Analysts Careers Locations Partners Team Request demo Your account Contact us Newsletter Jump to Navigation Your account Contact us Newsletter Français Products Eptica Customer Engagement Suite Email Management Self-service Chat Social Media Fax-Letter-SMS Agent Knowledge Base Enterprise Agent Services Linguistics Consulting Professional Services Customer Support Training Customers Resources Case Studies Datasheets White Papers Blog News Events Newsletters Press Clippings Press Releases About us Awards & Analysts Careers Locations Partners Team Request demo Search Search Eptica positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center Read more... The 2015 Eptica Multichannel Experience study Download Find out more Transforming Customer Engagement in a Multichannel World Contact us Request Demo Multichannel solution for Customer Interaction Management Find out more Request Demo Eptica positioned in Gartner Magic Quadrant for th... The 2015 Eptica Multichannel Experience study Transforming Customer Engagement in a Multichannel... Multichannel solution for Customer Interaction Man... Eptica Customer Engagement Suite Our products Agent Knowledge Base Enterprise Agent Eptica Customer Engagement Suite Fax-Letter-SMS Social Media Chat Self-service Email Management 1 Improving customer engagement and satisfaction through better quality of service 2 Reducing Customer Service costs by increase efficiency 3 Driving sales by maximizing every sales opportunity Learn More More than 400 organizations worldwide trust in Eptica Latest Resources Consumers vs Agents: Can the Gap be closed? The Eptica Power of Linguistics in Customer Service Study, which surveyed both consumers and contact centre agents, highlights a growing understanding gap between the two sides when it came to customer experience. Download APAC Health Insurance Multichannel Customer Experience Study 2015 Download 2015 Eptica Multichannel Customer Experience Study Download Blog September 11, 2015 What the latest Apple launch tells us about customer service This week’s launch of the Apple iPhone 6S, iPad Pro and new Apple TV has focused attention on the consumer electronics market, and shows the importance of technology and gadgets to all our lives. The upcoming Christmas season is bound to see billions spent on the latest products,... September 09, 2015 Making a success of Twitter customer service The immediacy and reach of Twitter means it has become a vital channel for customer service. According to Nielsen, nearly half of US consumers use social media to ask questions and Twitter’s own analysis shows that tweets to major brands have increased 2.5 times over the... Press release August 07, 2015 Eptica continues expansion in H1 2015 Eptica announces continued operational growth on SaaS solution across the first six months of 2015. Revenues and profitability were driven by increased customer numbers, particularly from companies adopting its Cloud based solution. August 05, 2015 APAC health insurers need to increase investment in multichannel customer experience Leading companies leave over half of consumer queries unanswered on digital channels. Despite the rising importance of multichannel customer experience, health insurers in the Asia Pacific region are still neglecting online channels, and are driving... Subscribe to our newsletter Transforming Customer Engagement in a Multichannel World Products Customer Engagement Agent Knowledge Base Chat Email Management Enterprise Agent Fax-Letter-SMS Self-service Social Media Services Customer support Linguistics services Professional services Training About us Careers Location Partners Team Customers Case studies Resources Blog Datasheets White papers News Newsletters Press clippings Press releases Questions ? Just ask. Our team will be happy to help. Request Demo Contact us Legal mentions - Terms - Map Back to the top