Coronavirus/COVID-19 Accessibility tools Change language About us News and events For professionals Recovery college Research Get in touch Our services Service users Carers Get involved Work with us Help in a crisis Home About us Coronavirus/COVID-19 COVID-19: Guidance and updates This page provides information in relation to the COVID-19 pandemic. This includes how our services are affected, what our current visiting arrangements are, local and national guidance and what to do if you need urgent support. Visiting arrangements We have a duty to ensure adherence to Government restrictions in order to protect our patients, staff and the wider public. However, we acknowledge that there are some patients for whom the lack of visiting may have a significant impact upon their mental wellbeing. In circumstances where visiting is assessed as being essential the ward will arrange this whilst also taking care to protect our patients, visitors and staff. If you would like to visit a ward please discuss this with the ward staff who will be able to discuss further – contact information for each of our wards is available on our service pages. In circumstances where visitors are unable to come to wards, the staff will support contact by using facetime, telephone, and other ‘virtual’ means. Support for carers If you are caring for somebody and need support during the pandemic you can contact our us using our dedicated email address carersQAservice@nsft.nhs.uk. Help keep our hospitals safe If you are visiting us we ask that you help us to keep each other safe by: Washing or sanitising your hands when you arrive at the hospital/outpatient area, Wearing a face covering, While you are visiting us wash your hands often, or use hand sanitiser, Keeping your distance and staying 2 metres apart from others, Not visiting us if you have symptoms of COVID-19 (a high temperature, a new, continuous cough, loss or change in sense of taste or smell). Instead you should stay at home and book a test at nhs.uk/coronavirus or call 119 This remains the case after 19 July after government restrictions are lifted. COVID-19 death announcements View announcements of COVID-19 related deaths of those in our care. Page last updated: 15 July 2021 Our staff discuss the Covid-19 vaccination Watch the video below which shows our staff from ethnic minority groups talking about the importance of getting a Coronavirus vaccination. Further information If you have further questions regarding the changes we have made across the Trust, please ask a member of staff or contact our Customer Services Team between 9:00 and 17:00, Monday to Friday: Email customer.services@nsft.nhs.uk Telephone 0800 279 7257. Urgent support in a crisis If you are in crisis or need urgent help you can: Contact our First Response Service which is available all day, every day. This service is provided by mental health professionals who can give you advice, support and guidance, Contact your care co-ordinator (if applicable). Community testing Symptom-free testing to identify people in the community who do not have coronavirus symptoms but are infectious is available. Rapid test kits, called lateral flow device tests, for people who do not have coronavirus symptoms are readily available. Using rapid tests regularly, and especially before visiting a hospital, helps keep everyone safe. Information about how to obtain a rapid test is provided below: NHS information Regular rapid coronavirus (COVID-19) tests if you do not have symptoms - NHS (www.nhs.uk) You can order a pack of seven tests to be delivered to your home via https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests. Many pharmacies are now issuing test kits and local libraries will also have kits available. There are also community test sites where people without symptoms can get a rapid test taken. Local information for accessing rapid tests is also available: Norfolk Suffolk Reporting results of a home test is straightforward and via the GOV.UK test and trace reporting process Report a COVID-19 rapid lateral flow test result - GOV.UK (www.gov.uk) National guidance For the latest update on Covid-19 visit www.gov.uk/coronavirus. For the latest health advice visit www.nhs.uk. If you need help, NHS 111 has an online coronavirus service that will tell you what to do next. Advice for tourists and visitors As we start to do more normal things like days out or going away on holiday, we need to plan more than usual. As well as remembering face coverings and hand sanitizer. Norfolk County Council provide guidance for visitors to the area on their website. 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