(781)-665-3400 info@stephensautobody.com Autobody Consumer Rights You have the right to choose the facility where your vehicle gets repaired. You do not have to take your car to the shop with the cheapest estimate or one picked by the insurance company. You do not have to get three written estimates. If requested, you may supply one estimate from the shop where you intend to have the repair work done. If you are the claimant, you were not at fault, you are entitled to a rental car during the time your car is being repaired (up to 30 days). You may ask that the rental car be brought to your home, work, or have them meet you at the shop when you drop off your vehicle for repair. Furthermore, you may leave the rental car at the shop when you pick up your repaired vehicle. You should discuss these policies with the various rental car companies. If the repair shop of your choice and the insurance company fail to reach an agreed upon price, you have the right to ask for a third opinion or for arbitration. If you are not satisfied with the way your claim is being handled, contact your insurance agent. If you do not get reasonable results from your agent, then contact the State Department of Insurance. NEED MORE HELP OR INFO? WE ENCOURAGE YOU TO CALL US IF ANY OF THE ABOVE ISN’T CLEAR. WE WANT TO MAKE SURE ALL OF OUR CUSTOMERS ARE 100% SATISFIED WITH THE OVERALL PROCESS OF GETTING THEIR CAR FIXED. Customer Testimonials Excellent customer service 5/5 Review Excellent customer service and they work very well with insurance companies, which leaves little work for the customer to do. They also detail the inside of the car! - Andrew K posted on Yelp.com professional group of people! 5/5 Review What a professional group of people! When you end up needed your vehicle fixed by a body shop it's never fun. Unfortunately I've needed this service a few times in my life but never have I been so impressed with both the facility and people. From appraisal to vehicle drop off, the unmatched quality of work, and professional customer service in between... This place is the best. Don't take your car or truck anywhere else. Drive the extra time past all the local body shops in your local neighborhood and find your way to Stephen's! You won't regret it. I told the office staff I hope I don't have to see you again, simply because that would mean my vehicle would have suffered damage again... The entire experience was easy worry free and seamless. Thanks for the outstanding customer service and quality workmanship. I will gladly refer anyone I know to your business. Thanks again - Jonathan from Quick Jump to: Home Our Services Insurance Rentals Consumer Rights Contact Us Employment Opportunities Need a Tow? Call Our Tow Trucks Fleet 24/7: 781-662-5202 Our fleet of tow trucks services the entire Boston and Cambridge region 24 hours a day, 7 days a week. Stephen’s tows for the Melrose Police Dept. Visit our Melrose location at: 140 Tremont Street Melrose, MA 02176 Map our Saugus location here. Call Stephen's: 781-665-3400 Stephen's Tow: 781-662-5202 Site brewed by DiGital808.com