imimobile is now part of Webex Learn more | About Cisco Products Solutions More Contact Insurance Every interaction protects your customers Deliver a seamless digital insurance experience centered around conversational messaging and intelligent automation. Book a demo Discover our CPaaS platform Drive customer acquisition through messaging Improve payment collection rates Enable instant quotes, sign up, and renewals Blend automation with human assistance for customer service Simplify the claims process Orchestrate customer interactions from end-to-end Welcome and retain customers with ease Meet customers on the right channel Reach out to your potential customers on the conversational messaging channels they prefer. Use rich media channels such as WhatsApp or RCS to send them quotes. Enable them to sign up or get information instantly. Accelerate acquisition and onboarding Simplify onboarding processes with intelligent automation to gather customer information and activate their policies without the need for lengthy forms or paperwork. Up-sell or cross-sell effectively Leverage customer data to offer personalized or increased coverage. Cross-sell and up-sell relevant policies to improve customer retention. Empower your customers in need Provide support instantly Manage claims requests effectively through intelligent customer contact management. Allow customers to seamlessly switch from a voice call to a conversational messaging channel for quicker case resolution without having to wait on hold in long queues. Keep customers informed at all times Communicate claims’ status to your customers proactively and drastically reduce the need for inbound inquiries with prompt updates and notifications. Stay connected throughout the process Personalize every interaction Send personalized renewal offers. Integrate with existing CRM and policy quote and processing systems to offer customized coverage policies. Create contextual, connected customer experiences from start-to-finish. Enhance customer service with blended AI Make end-of-life renewal cycles smooth with self-service. Send renewal reminders with the option to renew with a click. Address initial renewal inquiries with automated chat blended with human engagement at the right moment. Build trust both ways Authorize information exchange Ensure thorough verification of customer data to make any amends to policies. Safeguard customer data with two-factor authentication using messaging channels and voice calls to authorize transactions. Avert fraud with authenticity Establish trust in your customers by contacting them through authorized channels using Verified Calls or SMS. Allow customers to report fraudulent transactions instantly with authenticated live chat. EGUIDE Enterprise CPaaS Buyer's Guide CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution. Discover more Why imi mobile? Centralized Manage communications across all touchpoints centrally. Retain context and provide seamless assistance to customers. Secure Safeguard customer interactions with robust verification and authentication processes using digital messaging channels. Integrated Integrate with CRM systems and third-party APIs seamlessly to personalize customer acquisition and renewal journeys. The imi mobile solution allows us to make timely and targeted interventions across the customer lifecycle, often in real-time following an initial customer inquiry. A leading British multinational insurance company Ready to take the next step? Talk to one of our experts today. Discover our CPaaS platform Talk to an expert Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}