FAQ MY ACCOUNT Register with americanvintage-store.com Click here to register. Please enter your details below. All the information that you give us is needed to complete the checkout. A confirmation email was sent to you with your login and password. If you did not receive confirmation, please check that contact@americanvintage-store.com is listed in your Contacts. Your account is automatically created for your first order. My account grants you access to the Customer Area where you can manage your account preferences, your personal details and the current status of your orders. Amend my account You can amend your login, password or other detail at any time by selecting My-Account. If you wish to delete your account or be taken off our mailing list for our newsletter and offers, please send an email to contact@americanvintage-store.com. Please specify whether it is to delete your account or simply to be taken off our mailing list. Forgot Password ? Go to My-Account and click on ‘Forgot password?’. Another password will automatically be sent to you within 5 minutes. In case you do not receive your new password, please check that contact@americanvintage-store.com is listed in your Contacts. Receive News To sign up to receive news on AMV’s latest collections, events and promotion through email please click here. Free Catalogue Request We edit one catalogue per season line: Discover a refreshing setting and new colored atmosphere for each and every collection. To request catalogue please click here and fill in the form. PRODUCTS Quality American Vintage clothes have a specific washing treatment giving unique and original colour and shape. The resulting Vintage effect gives an authentic edge to each piece. AMV garments are delicate and their fine gauge quality fabrics require a special care. Care It is recommended to wash the garment in accordance with the instructions on the care label. Please click on Care for more information. Sizes Sizes S, M, L correspond to French sizes as follows: S: 34/38 - M: 38/42 - L: 42/46. Please do not hesitate to contact our Customer Services team by e-mail for any size queries. ORDER Place an order Register with americanvintage-store.com on My-Account. Give your personal details and proper delivery address. Make your choice and fill in your shopping bag! We advise browsers Firefox or Safari (free download) for an optimized browsing. Order Confirmation Once you placed your order and your payment has been confirmed, an order confirmation email will be sent to you with details of your order, order number, bank payment confirmation number and total amount of your order. Once payment has been confirmed, your order can no longer be amended. Order Status You can follow up your orders by logging in to the Customer Area. Availabilities We apologize should one of the item you would wish to order may be out of stock. Please contact our Customer Service and select title ‘Customer Service’ from list . Give the item reference with requested colour and size: we will be happy to let you know should this item be back in stock. DELIVERY Delivery options Standard delivery in Metropolitan France -Free delivery in France in the American Vintage shops takes 6-7 working business days During the summer sale 2013 your orders are available in our shops only from 8th of July on. -Standard delivery costs 8€ and takes 2-5 working days. -Express delivery UPS with a single charge of thirteen 13 euros. It is a 24H delivery approximately for orders confirmed before 14:00, except on weekends and French Bank Holidays. Your parcel is delivered during working hours, between 9:00am and 6:00pm. UPS do not deliver to P.O. boxes and Corsica. Deliveries outside Metropolitan France With UPS, the Company YONA SARL offers two types of delivery to the following countries: Germany, Austria, The Netherlands, Luxembourg, Greece, Ireland, Great Britain, Sweden, Denmark, Portugal, Italy, Spain and Finland. UPS Standard Delivery Standard/Colissimo follow-up for France only 2-5 working days from day of dispatch (except bank holidays, Saturdays and Sundays) UPS express( except Cosica) Delivery ‘UPS Express Saver’ one working day from the day of dispatch (except bank holidays, Saturdays and Sundays) Countries delivered Dispatch price all inclusive Countries delivered Dispatch price all inclusive Euro zone €8.00 Euro zone / France €25.00/ 13€ UK £7.00 UK £22.00 Sweden SEK 71 Sweden SEK 222 Denmark DKK 59 Denmark DKK 185 Customer service ups : Germany 01805 882663 Austria 0810 006630 Belgium Customer within Belgium-078 250 877-International + 32 2 2750666 Denmark Internal number 35 25 80 80 Spain 902 88 8820 France 0821 233 877 Finland Internal number 09 2311 3406-for customers in Finland Greece 30 210 9984000 Ireland Customer within IE-1890 995500-International-353 1 5245446 Italy 39 02 30303039 Luxembourg Internal number for Luxembourg customers-800 225 10 Portugal Shared cost number [within Portugal]-707 232323 Netherlands 0800 0991300 Great BritainNational 08457 877 877 Sweden Internal number 020 788799 [within SE] Means and delays Orders are treated and dispatched the following working day (except during sales and promotions).We are using Colissimo service of La Poste (French postal service) with a delivery time of 2 to 5 working days. A signature will be required upon receipt of the goods, at the delivery address you indicated: you therefore must fill in the proper details in the corresponding fields. In case of absence, the UPS carrier will leave a slip with plan of date and time range for next delivery. The Customer may call UPS Customer Service to change date and time range should the one indicated on the slip be inconvenient. After 3 non-deliveries, the pending delivery parcel is kept in the nearest UPS office. Delivery Address You can amend your delivery address while processing an order or from the Customer Area once you have logged in. Delivery follow up On the Coliposte website with the corresponding tracking number given in your Customer Area on page ‘Your orders’. If there is no-one available to accept the parcel, the postman will leave a non-delivery notice and collection details (post office address and deadline). 10 to 15 days are generally allotted to collect your recorded mail. In case of non-delivery (no response to non-delivery notice, address not valid…), your parcel will be returned to our warehouse. We will contact you by email to give you the reasons for non-delivery. We may ask you to confirm delivery address and will resend at your expense. Lost parcel If you did not receive your parcel or a non-delivery notice after 7 working days, please contact Customer Service by e-mail. RETURN POLICY Return Terms You must request to return your items and request refund within 14 working days of receipt of goods(30 days holiday periods season). We recommend you to use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us. As stated in our Terms and Conditions, we will not accept goods outside of the time frame and will not accept returns for items that have been worn or where the tag has been removed. We will only accept returned goods that are in the same condition as when sent. If we sent the wrong item or in case of faulty garments, we will pay for the shipping. Otherwise, all customers must pay for their goods to be returned for a refund. Return Information 1. Choose item ‘My orders’ in the ‘Customer Area’ menu. Select items you wish to return on the corresponding order page and write a reason for return. 2. You will receive an ARN under 24 hours. Please print corresponding return sheet from ‘Products returns’ page in the ‘Customer Area’. 3. Pack parcel with: * Return sheet for refund and select your refund choice * Pack items as they were sent to you (original plastic bag and tags) 4. Address for returns: AMERICAN VINTAGE STORE - YONA SARL, Parc d'activité de Signes, Allée de Stockholm, 83870 Signes, France. Refunds A refund will be issued to the original card that was used for the purchase within 30 days of receipt of the return in our warehouse. PAYMENT AND SECURITY Payment Means The on-line store www.americanvintage-store.com only accepts credit card payments (Visa, MasterCard)and PayPal. Secure Shopping www.americanvintage-store.com is linked with the CIC secure information interface using the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. American Vintage never have access to your bank details. Aborted or refused payment Your bank may refuse payment by distant credit card. We advise you to check your payment limit or simply double check the bank details you have given. Should your order be refused, please contact your bank to inform them. Sales Terms and Conditions The Terms and Conditions are available at the bottom of each page. CONTACT US Contact American Vintage Company For all requests concerning logistics, supports, sales, marketing and press please contact the following department based in France. Tél. : 00 33 (0)4 98 07 00 20 Fax : 00 33 (0)4 94 07 61 06 contact@am-vintage.com Contact Customer Service For all queries please contact our Customer Service by e-mail contact@americanvintage-store.com. If you wish to talk to an AMV customer care representative please call +33 (0) 498 070 027 or 800 263 74 230 Free call for Germany, Austria, The Netherlands, Luxembourg, Ireland, Great Britain, Sweden, Denmark, Portugal, Italy, Spain and Finland(Grèce 800 3312 2239) Mondays to Fridays - 9:30 am to 5:30 pm (Paris time). Holidays - 1st January – New Year’s day - Easter Monday - 1st May - Mayday - 8th May - End 1939-1945 War - Ascension Day - Whit Monday - 14th July- National Day -15th August- Assumption Day - 1st November – All saints Day - 11th November – 1918 Armistice - 25th December – Christmas Day Please do not contact our Customer Service department with any advertising requests or services offers. SECURE SHOPPING DELIVERY Free delivery in our french stores Standard delivery Express delivery RETURNS Refund within 28 working days CUSTOMER SERVICE Mondays to Fridays - 8:30 am to 6:30 pm (Paris time) Enter the world of American vintage In 2005, Michaël Azoulay launched the French brand American Vintage. Instinctive and curious he sought inspiration in the streets of the world. He soon surrounded himself with fashion designers and worked on revisiting the basic T-shirts. He brought T-shirts, the essentials of every woman's wardrobe, back on the fashion front scene. Clearly on trend, collections are designed in a style oozing with purity and authentic simplicity. In constant search for new materials and skillful blends of natural fibers, styles are developped like fine and delicate body covers. Basics are putting on a rich color palette of original pigmentary tones.rn FOLLOW US Sign up for our newsletter Stores Country ALGERIA AUSTRALIA BELGIUM BRAZIL DENMARK DOMINICAN REPUBLIC FINLAND FRANCE GREECE HONGKONG ICELAND INDONESIA ISRAEL ITALY JAPAN LITHUANIA MARTINIQUE NETHERLANDS PERU POLAND PORTUGAL RÉUNION RUSSIAN FEDERATION SOUTH AFRICA SOUTH KOREA SPAIN SWITZERLAND TAIWAN TUNISIA TURKEY USA City Please select country COMPANY The Brand MY LOOKBOOK HOUSE OF BASICS NEW IN WOMEN Tops & T-shirts / Shirts / Jumpers & Sweats / Cardigans / Dresses / Jackets & Coats / Jumpsuits MEN T-Shirts / Shirts / Jumpers & Sweats / Cardigans / Jackets & Coats LOOKBOOK OUTLET Tops & T-Shirts / Shirts / Jumpers & Sweats / Cardigans / Dresses / Skirts / Shorts / Leggings / Trousers & Joggings / Jumpsuits / Jackets & Coats Terms & Conditions FAQ Credits Contact Am Vintage