Eric Wright Group Search Home Group Divisions CSR Charitable Trust News Contact Construction Civil Engineering Facilities Management Commercial Property Strategic Partnerships Health and Care Residential Property Investment Services We have developed our experience and knowledge over the last ten years in delivering a range of services that provide a one stop shop' for clients allowing them to concentrate on their core activity adding value to the range of Hard and Soft FM services. We support our clients in the following ways; We are able to utilise our Helpdesk to receive and process all defects issues throughout the first twelve months of any new build contracts. Wherever possible the FM team will try and resolve an issue without the need for sub-contractors whilst being aware of contractual positions. Our CAFM system will hold all applicable warranty information to enable us to consider a claim under warranty in liaison with the client. We employ a highly experienced building services team who specialise in mechanical & electrical elements. The building services team is central in providing support to the operational contract and facilities managers whilst ensuring a value for money service is provided from specialist sub-contractors frequently benchmarking their costs. Within the FM team are qualified building surveyors who are able to conduct premises condition surveys, manage lifecycle requirements and support our special projects division in tendering for small works. The condition survey allows clients who do not have capital works budgets to plan ahead and apply for funds well in advance. Our managers that are responsible for obtaining new contracts for the business are the same managers that are responsible for successful mobilisation of services within the facility. We do not have a sales team that procure new business and disappear once the contract has been awarded. Planned & Reactive Estates Maintenance Our approach to planned preventative maintenance (PPM) and reactive maintenance is to deliver a service that will put in place a structure that is responsive to the requirements of the contract and building users. PPM programmes are designed to minimise the need for emergency maintenance and breakdowns, to extend asset life and ensure; Statutory Health & Safety requirements are met The continued availability of the facilities The building elements do not begin to deteriorate over time The assets are providing full operational functionality at all required times We support our existing contracts with a combination of multi skilled mobile site supervisors and site based supervisory staff utilising specialist sub-contractors as required with Eric Wright FM remaining contractually responsible at all times. All services are checked for quality, quantity and adherence to specification and undergo rigorous monitoring and auditing in line with our ISO 9001:2208, 14001:2004 and OHSAS 18001 accreditations. Our mobile teams are supported by our Helpdesk based at our head office in Preston that operates 24/7 incorporating a computer aided facilities management system (CAFM). PPM and reactive requests are passed to each responsible person utilising hand held PDA’s to report, monitor and close down activities to ensure compliance with KPI requirements. Energy Management Eric Wright FM support many of its clients with a flexible energy management plan that is designed to meet the clients sustainability objectives whilst establishing effective energy saving initiatives as detailed below; A Trend BMS front end is situated at our head office in Preston, a link can be provided to our front end which enables the operational teams to report trends and identify where changes need to be made Optimum operation of the plant, with the objective of reducing consumption whilst providing a comfortable working environment Utility consumption is often outside the direct control of Eric Wright FM, such as small power for IT equipment, we work closely with the client to encourage a culture of awareness and promote the environmental benefits of sensible day to day ‘housekeeping’ Provision of an annual, quarterly or monthly consumption and bill checking service, with the client providing current bills in a timely manner for analysis and reporting. This service covers gas, electricity and water supplies. Lifecycle Management Part of the Eric Wright FM management team is a Surveying Services Manager. Qualified as a building surveyor, Mark Milligan is able to conduct lifecycle surveys and prepare an asset lifecycle maintenance plan detailing the planned frequencies for the replacement of each asset which feeds into the annual planned preventative maintenance plan. The schedule of planned maintenance is designed to be a living document and planned inspections and examination of asset histories will be carried out to determine the condition of assets and where appropriate replacement and renewal will be brought forward or delayed. This information will be captured on the CAFM system to ensure there is a comprehensive record of activities against each asset. We have an extensive portfolio of operational LIFT and PFI schemes with a value of almost £300m where we are responsible for life cycle management and risk. Cleaning Services Eric Wright FM provides cleaning services to a wide range of clients within its portfolio. At all times we recognise the cleanliness and general standards of hygiene throughout the client premises is of paramount importance. Cleaning is undertaken at a time that is most suitable to the client to minimise disruption whist delivering a seamless service delivery. We are responsible for; Developing strategic and operationally compliant cleaning plans, focussing on environmental issues Scheduled and reactive cleaning Organising and conducting programmes for specialist cleans including cleaning schedules and cleaners tasks Training and developing the cleaning teams Supplying appropriate, chemicals , equipment materials and products for successful service delivery. Catering Services Eric Wright FM have developed rapidly in the last few years into a total FM company delivering Hard and Soft FM services directly to support our clients core activities. Our focus on delivering catering services directly instead of outsourcing the service is to get one step closer to the building users including, staff, visitors, patients and pupils. Delivering services directly, means we have more direct control with improved menu choices, styles of food and with a focus on nutritional content. This approach enables us to tailor make the services to meet our clients needs keeping their requirements at the heart of everything we do. We currently serve over 1200 school meals per day for a group of primary schools in Ellesmere Port, Cheshire and a secondary school in Blackpool, our school meal service is focussed on 100% freshly produced home made meals from prime fresh ingredients. We also provide crunchy salads, delicious sandwiches and light snacks for staff and visitors in our 'Aroma' coffee shop within Whitegate Drive health centre, Blackpool. By, transferring existing teams under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE) or recruiting new employees we ensure full training is conducted to meet food hygiene regulations and best practice guidelines. For more information please view the links below: Catering Services Our Food Catering Team Catering Clients Grounds Maintenance Eric Wright FM provide a ground maintenance service that maintains a aesthetically pleasing landscape that is functional and complimentary to the positive image of the premises to staff, visitors and building occupiers. Our approach to deliver a functional PPM programme will be met by; Development of a specific grounds maintenance service plan that is responsive to seasonal weather and growing conditions in order to maintain an aesthetically pleasing landscape that is both functional for the site and complimentary to the surrounding environment throughout the year Compliance with operational Health & safety requirements with special emphasis on personal protective equipment and clothing for the operatives and use of chemicals The adoption of environmentally friendly products, substances and practices such as the recycling of waste, conservation of water, minimal use of chemicals and the creation of wildlife habitat where possible. Waste Management Eric Wright FM provides a waste management service to achieve the safe and legal disposal of all generated waste products and to consequently maintain a sanitary environment for all users. Eric Wright FM will maximise the opportunities to recycle waste products. The responsibilities for the removal of waste to local storage areas often overlaps with site based teams. Eric Wright FM work closely with their clients to provide the most hygienic and advantageous methods of storage. The final disposal of waste off site is undertaken by a specialist sub-contractor who are licensed waste disposal specialists. The Eric Wright Group has an established waste collection point adjacent to its head office in Bamber Bridge, Preston. This is a secure waste store which segregates waste streams including electrical goods, aerosols, batteries and oil. All our mobile site supervisors vans are equipped with an annual waste carriers license. Which enables them to move waste subject to appropriate paper work being completed. Helpdesk Eric Wright FM provides a Helpdesk to support the contract management team that is resourced 24 hours a day, seven days a week. We utilise a Computer Aided Facilities Management (CAFM) System which acts as the central Helpdesk for all operational contracts. This Helpdesk will be the first point of contact when reporting all issues and will ensure that jobs are allocated accordingly with an escalation procedure also available when required. Planned and reactive maintenance requests are sent via a hand held PDA directly to the site based and mobile FM teams. The CAFM system will hold data relating to all requests raised together with the response audit trail and details of all planned preventative maintenance tasks. This information will be used to generate the reports to the client representative. Helpdesk operators have full details of all building assets and area data sheets so that they are able to identify what items are contained within any given area. They have contact numbers for all service personnel and specialist sub-contractors and can call out support and service engineers as required. In this section Services Sectors Our People Testimonials Case Studies 23/09/2015 Eric Wright Water Successfully Appointed to the Yorkshire Water Framework - Eric Wright Water, a division of the Eric Wright Group, have been appointed to the 5 Year Yorkshire Water Framework. privacy statement | accessibility | site usage policy | cookie policy | sitemap | xml Website design