Review Financials Leadership Offices 20102020 RESILIENT YEAR IN REVIEW 2020 was relentless. It challenged the strength of all our relationships — professional and otherwise. We had to be flexible and innovative to continue providing the same uninterrupted, quality service our agents and customers depend on. From coastal hurricanes to landlocked ones, riots to wildfires, pandemic pitfalls to market crashes, the year packed its punches in all directions with practically everyone longing for a little extra peace of mind. And at EMC, that’s exactly what we provide. We exist to improve lives. To protect what’s most important, and when needed, help rebuild and restore. To deliver, again and again, on a century-old promise with the kind of support, empowerment and innovations that enable all to emerge stronger than before. LEADERSHIP AGENTS INNOVATION INSIDE EMC COMMUNITY ACTION Leadership This year was a journey and an education. By working together and learning from one another, we strengthened our foundation, created positive change, and grew our skills, services and partnerships. Agents Between the waves and winds of crisis, we discover the value of strong, reliable relationships. Our independent agents provide value that extends far beyond our reach as they work tirelessly to personally respond to the needs of our policyholders. Undoubtedly, the demands were high this past year. To continue strengthening our bond with agent partners, we remain dedicated to delivering more exceptional service and innovative solutions that drive mutual profitability and make us even more prepared for what the future brings. Innovation Change, and the speed at which it happens, requires us to consistently have an eye on the horizon. Not just looking to keep up, but to set the pace and pave the way. At EMC, we are always innovating — exploring, assessing and implementing technologies that can benefit our agency partners and our policyholders. Transforming our systems to elevate customer experiences. And improving our processes for more efficient, faster and smarter ways to do business. Inside EMC Our success depends on the immediate celebration and cultivation of a diverse workforce, an inclusive culture, and a strong presence in diverse communities and markets. Diversity fuels innovation. It elevates conversations and contributes to better outcomes. We are a stronger company because of the various experiences, talents and gifts each team member brings to work every day. And we are better positioned for growth because we include, invest in and develop the future, resilient leaders of this company. Community Action This past year has been a storm of many unexpected and unprecedented events. Providing financial security at the time of a loss is the bedrock of our business. But our purpose is greater. We are dedicated to protecting, supporting and improving the lives of all the people, businesses and communities who Count on EMC®. In a year filled with unexpected challenges, what wasn’t unexpected was our dedication to protecting and serving those in need. From the team members working from home who answered phones and replied to a flurry of emails, to the adjusters who were out in the field assessing damage, we remained committed to helping agents and policyholders every step of the way. At EMC, we exist to improve lives, which means we will continue to be relentless in our efforts to build back what once was, and to reassure those closest to us and around the country that they can always Count on EMC®. Our mission is to grow profitably through partnership with independent insurance agents and to enhance the ability of our partners to deliver quality financial protection to the people and businesses we mutually serve. 717 Mulberry Street, Des Moines, IA 50309 515-280-2511 | 800-447-2295 | emcins.com EMC Insurance Companies Employers Mutual Casualty Company* Dakota Fire Insurance Company EMC Insurance Group Inc. EMC Property & Casualty Company EMC Reinsurance Company EMC Risk Services, LLC EMCASCO Insurance Company Illinois EMCASCO Insurance Company Union Insurance Company of Providence *All companies operate under the trade name of EMC Insurance Companies Affiliated with EMC National Life Company ©Copyright Employers Mutual Casualty Company 2021. All rights reserved. MK0411 (2-21) LinkedIn Facebook Instagram Twitter YouTube