MENU Services References Work with us About Pulsen plug Kundzon search SERVICES > OPERATING SOLUTIONS > CAPACITY Capacity Do you want to free up additional resources that can focus on your business? With our Capacity Service, we take the outsourcing service one step further. In addition to securely housing your servers and securely managing operations, we also take over responsibility for all supplier contacts and the handling of service agreements that affect hardware and operating systems. The result is even more worry-free IT support. We simply coordinate different players and purchases based on the needs and wishes you have. You only need to have one contact, Pulsen, and can at the same time be sure that all decisions are synchronized and follow a plan. Capacity service, like the Hosting service, offers us to take your servers and install them in our specially designed computer halls with high security and staffing around the clock, all year round. We ensure that the IT environment is accessible according to the needs of your business. The environment is continuously monitored and remedied in accordance with the SLA (Service Level Agreement). In addition to physical monitoring of the hardware, we take care of backup and troubleshooting within the Olympics. This also includes operational documentation for the environment and ongoing proactive maintenance based on ITIL's process-oriented working methods. Capacity You can choose a flexible level of capacity regarding processor memory and disk. Supported operating systems follow IBM recommendations. Monitoring Monitoring can be divided into three main groups: hardware, capacity and incidents. HW components The components in the machine are monitored and alarms are forwarded to service technicians when needed. Examples of what is monitored are disk, cache batteries, powersupply. Capacity Alarm levels are determined for, for example, disk usage and processor load. Incidents System messages for the environment are analyzed and escalated as needed. Here, application messages are also captured and channeled further depending on other service agreements. Backup By default, backup to tape is included as part of the service and is taken on an annual, monthly and weekly basis as well as daily. Reflection Olika HAS-lösningar finns tillgängliga inom Pulsen och vi har omfattande kompetens gällande de olika produkterna. Spegling ingår inte som standard utan är ett tillval som designas utefter era behov. Förvaltning Vi följer marknadens utveckling och anpassar tjänstens alla komponenter efter ny teknik med hänsyn till kostnadseffektivitet. Tjänsten är anpassad att följa ITIL:s regelverk. Drift I tjänsten ingår standardmässigt följande funktioner: Övervakning bemannad 00:00 — 24:00 alla dagar Servicedesk bemannad 07:00 — 17:00 alla dagar (kan utökas, tillval) Teknisk specialistkompetens 08:00 — 17:00 helgfria vardagar (kan utökas, tillval) Säkerhet Er utrustning placeras i lokaler med fysiskt skalskydd i form av avbrottsfri elförsörjning, brandskydd med automatisk släckningsutrustning, fuktlarm samt passerkontroll med kameraövervakning. Kommunikation LAN och interna switchkopplingar på Pulsen ingår i tjänsten. WAN-kommunikation, brandväggar, VPN-kopplingar är tillval. Dela gärna LÄS MER Intel Server Kapacitet Power i Kapacitet Samarbetspartner Kontaktperson Christian Tammjärv Säljchef driftslösningar 033-17 18 74 christian.tammjarv@pulsen.se UPP Tjänster Business intelligence Driftslösningar Applikationsövervakning Fjärrdrift Hosting Kapacitet Service Desk eKommun Eförvaltning Mina engagemang Mina eTjänster Pulsen Connections Experttjänster Office 365 Pulsen Plus TAC – Technical Assistance Center Handelslösningar Affärssystem Harmoney Identitet och accesslösningar Pulsen Control ID Pulsen Google Apps Management Agent Integrationstjänster BizTalk Mule Molntjänster och infrastrukturtjänster Pulsen Control ID Pulsen EMS Pulsen Quickstart Pulsen Skolportal Offentlig upphandling Självbetjäning Support Tjänster för vård och omsorg Magna Cura Pulses combine References Work with us Registration of interest Free jobs About Pulsen History Group structure Group finances Our framework agreements System development Office support Basic IT Information supply Press room Meet us here Our webinar Partner News plug Kundzon Borås | Gothenburg | Karlstad | Malmö | Stockholm | Trollhättan | Ulricehamn | Helsinki CONTACT US Head office: Nils Jakobsonsgatan 5, Borås Tel: 033-17 18 00 Fax: 033-12 33 70 E-mail: info@pulsen.se All offices> ABOUT THE PULSE Our framework agreements Partner Group structure Group finances Sitemap Support WORK WITH US Free jobs Registration of interest CURRENT News Meet us here Press room References