CLOSE SMART SEARCH LOCATIONS CONTACT ECU ONLINE UPDATE PERSONAL INFO CLOSE MENU Contact Us PHONE Member Contact Center (Monday - Friday 7:30 AM to 5:30 PM EST) Local: (423) 229.8200 Texas: (903) 381.6500 (Monday - Friday 7:30 AM to 5:30 PM CST) Toll Free: (800) 999.2328 Fax: (423)349-1483 ECU PhoneLink (Touch-tone Telephone Banking) Local: (423) 229.6767 Toll Free: (800) 999.2328, Option 1 Visa® Cardholders Report a lost or stolen card: (800)999.2328 Report Fraudulent Activity: (800)999.2328 Activate a new card: (800) 999.2328 Place your card in travel status to avoid possible issues while traveling in one of three ways: Call (800)999-2328 during business hours. Log into ECU Online>Select Secure Forms option>Select Travel Memo Use ECU Cards App to self-manage your card including travel status for immediate status updating POSTAL MAIL Mailing Address: Eastman Credit Union P.O. Box 1989 Kingsport, Tennessee 37662 Physical Address: Eastman Credit Union 2021 Meadowview Lane Kingsport, Tennessee 37660 MORTGAGE LOAN ERRORS AND REQUESTS FOR INFORMATION If you believe an error has occurred with respect to your mortgage loan or you need additional information, you must send written notice to P.O. Box 1989, Attention: Error Resolution Department, Kingsport, TN 37662. CALIFORNIA CONSUMER PRIVACY ACT REQUESTS FOR INFORMATION For California residents only. If you would like more information on ECU’s collection practices or to exercise any right provided to you under the CCPA, please send written notice to P.O. Box 1989, Attention: Error Resolution Department, Kingsport, TN 37662. You may also submit your request electronically at compliance@ecu.org PROVIDE FEEDBACK Eastman Credit Union is interested in receiving feedback concerning your experiences while visiting us online, at a branch or via the telephone. The comments you provide will be used to improve the overall quality and level of service within your credit union. If you would like to provide feedback, please use the form below. Contact Us **Please note: This online email form is not a secure means of communication. Do not send account numbers, inquire about specific account information or request changes to your account record when corresponding through these channels. For these purposes, please use the ECU Online messaging system. Name Email Daytime phone What is the nature of your question, comment or feedback? COMPLIMENT SUGGESTION GENERAL QUESTION TECHNICAL QUESTION ISSUE OR CONCERN Message Security code Enter security code: Eastman Credit Union 2021 Meadowview Lane Kingsport, Tennessee 37660 Phone: 800.999.2328 JOIN TODAY ABOUT About ECU ATMs & Branches Careers News & Events Newsletter SERVICES Loans Personal Banking Investments & Retirement Business Banking ECU Title & Escrow RESOURCES Rates Educational Resources Calculators Report Lost/Stolen Card Routing/Transit Number: 264279350 © 2021 Eastman Credit Union. All rights reserved. Privacy Policy | Online Privacy Notice | CA Privacy Policy | Other ECU Policies | Web Accessibility Statement This Credit Union is federally insured by NCUA.