ABOUT US CUSTOMER SERVICE WORKING WITH US YOUR WATER LOS VAQUEROS WATER EFFICIENCY Search HomeCustomer ServiceYour AccountBill Payment Options BILL PAYMENT OPTIONS CA COVID-19 Rent and Utility Relief Have you or someone you know who rents had issues paying rent or bills due to COVID? You may qualify for assistance from the state. Learn more at housing.ca.gov/covid_rr or by calling 833-430-2122. CUSTOMER BILL PAY UPDATES Our District Center lobby in Concord is open for customers to pay their bill in person. As of May 7, temporary COVID-19 hours are Monday through Thursday from 8:00 am to 11:30 am and 1:00 pm to 5:00 pm, and Friday 8:00am to 11:30 am and 1:00 pm to 4:00 pm. We are temporarily allowing cash payments in the 24-hour drop box in front of our District Center in Concord outside of our temporary COVID-19 hours. See below for alternatives to in-person payment. We have suspended water shutoffs until further notice. Manage Your Account View and pay your bill online via Paymentus. You can create an account or make a one-time payment with a credit/debit card via the Paymentus Customer Portal or over the phone at 877-506-3121 (available in English and Spanish). See what else is available on the Paymentus Customer Portal: View current and past bills Paperless billing Manage eBill notifications Set up and manage monthly AutoPay Option to manage and pay for multiple accounts Free mobile app for iPhone or Android to pay your bill from your smart phone $15.00 minimum transaction for payments via Paymentus There is no convenience fee for customers who pay their water bill by credit or debit card. GO TO CUSTOMER PORTAL Checking Account Automatic Payments Sign up for automatic payments with EasyPay and be confident that your bill is paid on time, every time. Payments are automatically and securely deducted from your checking account. No more checks to write…no more stamps to buy…and no lost or late payments. SIGN UP FOR AUTOMATIC PAYMENTS By Mail Detach payment coupon and use provided return envelope, or send checks to: Contra Costa Water District P.O. Box 1430 Suisun City, CA 94585-4430 24-Hour Drop Box An outside drop box is available 24 hours a day, seven days a week at 1331 Concord Avenue, Concord. We are temporarily allowing cash payments in the drop box. Contact Us Contra Costa Water District 1331 Concord Avenue Concord, CA 94520 General: 925-688-8000 Emergencies: 925-688-8374 Email Us Non-payment Information Delinquent Accounts An unpaid bill becomes delinquent if payment is not received within 60 days from the statement date. A delinquent bill will incur late fees. The customer is sent written reminder notices and, if necessary, a notice of intent to disconnect service for failure to pay the delinquent bill. If the bill has not been paid after the final warning, service will be discontinued. If the District is unsuccessful in collecting on the delinquent account, the balance due bill will be turned over to an outside collection agency. There is a charge for payments returned due to insufficient funds. Bill Payment Options EasyPay Sign Up for Paperless Billing Understanding Your Bill Update Your Contact Information Open or Close an Account Leak Adjustment BILL PAY OPTIONS WATER EFFICIENCY EMPLOYMENT OPPORTUNITIES FOR BUSINESSES Procurement Opportunities Required Contractor Safety Manual FOR RESIDENTS Customer Service Conservation FOR YOU Water Education Lawn to Garden Program CONTACT INFO Contra Costa Water District 1331 Concord Avenue Concord, CA 94520 General: 925-688-8000 Emergencies: 925-688-8374 Email Us HELPFUL LINKS Contact CCWD Media Center Procurement Opportunities Water Education Board of Directors USING THIS SITE Home Site Map Accessibility Copyright / Legal Powered by CivicPlus®