CONTACT US Claims & Repairs Discover Fast, Hassle-Free Claims and Repairs LOGIN TO SELF-SERVICE PORTAL EMAIL US: CLAIMS@NTP-P2K.COM CALL US: (888) 883-2632 *IMPORTANT: All repairs must first be approved by Premium 2000+ to be eligible for coverage. Call, email or register for our online portal, and our claims team will connect you with a skilled, reliable service center near you. We review repair facilities so you don't have to. We Take Care of Our Customers Since we started our business in 1995, we’ve taken our responsibility to care for our customers seriously. If a repair is covered by your warranty, we’ll pay for that repair. That’s proven by Premium 2000+ paying tens of millions of dollars in repairs every year, gaining us the trust of owner operators, fleet owners, and OEM and independent repair facilities across North America. Our Goal is to Keep You and Your Business Moving Forward When driving a truck or having a truck on the road is your business, the last thing you want is to be down for repairs that could cost you twice: lost wages from not driving and the high price of not having a warranty to pay for costly repairs. That’s why, at Premium 2000+, our business is to take care of your business. Our experienced team and simple process helps you get your claim submitted and reviewed so repairs can be made as quickly as possible. Before you know it, you’ll be back on the road. Paying Claims is What We Do. 0 % BILINGUAL CLAIMS REPS < 1 MINUTE AVERAGE CALL HOLD TIME 2500 REPAIRS PAID LAST 12 MONTHS 1000 REPAIR CENTERS 10 % CLAIMS REVIEWED THE SAME DAY If You Break Down — if You Simply Suspect a Problem — We’re Here for You Please call us as soon as you experience a vehicle failure or sense a mechanical equipment problem. When you call our Claims Specialists at 888-883-2632, we will: Provide you with an explanation of your warranty coverage Give you details how to submit your repair claim Help you locate a quality, convenient repair facility nearby that will get youback on the road as quickly as possible What’s the Process for Determining Damage and Starting Repairs? Permission to diagnose a vehicle to determine the problem must always be given to the repair facility by the vehicle owner. Premium 2000+ cannot and does not authorize failure diagnosis, including tear-down With the vehicle owner’s permission, diagnosis of the failure or problem can proceed without pre-approval from Premium 2000+ To start repairs covered by the warranty, pre-approval must first be given in writing by Premium 2000+ to the repair facility. Warranty coverage will not be provided for repairs made and/or completed without Premium 2000+ approval Can I Submit the Repairs Needed on My Own? Yes. Getting an approval from Premium 2000+ for repairs that are covered by your warranty is as simple as providing us with the same information that an OEM warranty requires. We need: A detailed repair estimate with the technician’s notes and part numbers Photos of the odometer, the VIN plate and all failed components An ECM Download (only for Engine repairs) NOTE: We usually don’t require maintenance records, but if needed, we will ask the warranty holder These items should be emailed to us at claims@ntp-p2k.com or submitted via the Self-Service portal at portal.ntp-p2k.com. How do I register for the Self-Service portal? Our innovative customer and repair facilities self-service portal makes it easy and quick for you to submit a claim, receive repair approval, and monitor the repair process. It also enables Premium 2000+ to quickly pay the repair facility so you can get back on the road. All warranty customers and repair facilities can register by visiting portal.ntp-p2k.com. Sign Up for Our Self-Service Portal Take a moment to watch our 10-minute video. It highlights just how easy it is to sign up for and use our self-service customer portal. When our warranty customers use this online service, they can access their warranty information, see coverages, submit claims and supporting documents, and check the status of a repair. It is designed to simplify the repair process so you can get back on the road. I Need a Repair. Now What? Our experienced Claims Analysts and Customer Service team are dedicated to making the process of reporting a claim as easy and helpful as possible, especially since breaking down is not a pleasant experience. So, when you need a repair let us know, and we’ll take care of you. We have three ways to contact us: Self-Service Portal Email us at claims@ntp-p2k.com Call us at (888) 883-2632 We Take Care of Our Customers Since we started our business in 1995, we’ve taken our responsibility to care for our customers seriously. If a repair is covered by your warranty, we’ll pay for that repair. That’s proven by Premium 2000+ paying tens of millions of dollars in repairs every year, gaining us the trust of owner operators, fleet owners, and OEM and independent repair facilities across North America. Our Goal is to Keep You and Your Business Moving Forward When driving a truck or having a truck on the road is your business, the last thing you want is to be down for repairs that could cost you twice: lost wages from not driving and the high price of not having a warranty to pay for costly repairs. That’s why, at Premium 2000+, our business is to take care of your business. Our experienced team and simple process helps you get your claim submitted and reviewed so repairs can be made as quickly as possible. Before you know it, you’ll be back on the road. Claims FAQs The fastest method is through our Self-Service Portal. You can submit a claim, receive repair approval, and keep track of the repair process all in one place. You can also keep track of Premium 2000+ payments to the repair facility, which helps you get back on the road more quickly. How to Keep a Warranty Valid? Is a Warranty Worth It? Do You Really Pay Claims? How Much do You Cover, and How Much Will I Have to Pay? What Happens When My Vehicle Breaks Down? Can I Submit Claims Details on My Own? “I would like to thank you guys for just taking care of the issues with my truck. And I would like to also give a special thanks to Robert Edwards. That guy went far and beyond the call of duty for me. I had a situation with a truck repair place and he detected some over charges and ridiculous markups…..All I can say to that is he went to bat for me just make sure I was able to leave with my truck comfortably. Thank you once again and you guys are the best!” Damian Owner Operator “When a customer comes in with a really bad repair, the last thing they want is for the claims approval to drag out. They want to get back on the road. This company does a great job at standing behind their warranty, approving repair costs quickly and staying in touch with the customer.” Jesse Repair Center in TX “The best thing is their claims and customer service team. They are smart, thorough and easy to deal with on repair claims and importantly, paying for repairs on time. We recommend them all the time.” Tim Truck Service Manager We'll Keep You on the Road Premium 2000+ believes that your qualified, professional sales team will be very successful selling warranties. We are committed to providing your company with world-class training and dealer support. We offer these extensive programs and activities and can certify each of your salespeople – all at no cost to you! SELF-SERVICE PORTAL EMAIL US: CLAIMS@NTP-P2K.COM CALL US: (888) 883-2632 About Premium 2000+ Value Our Team Careers News Events Programs Supreme | Class 8 HD Elite | Class 8 HD Essential | Class 8 Elite | Class 3-7 MD Claims & Repairs Get Started Claims Process File a Claim Claim FAQs Claims Portal Who We Serve Owners Operators Fleet Owners Truck Resellers Insurance Agencies Leasing Companies Lenders Repair Facilities Logins Warranty Holder Login e-Dealer Login (new) Repair Facilities Login Dealer Login Canada Premium 2000+ | 7990 North Point Blvd., Suite 100| Winston-Salem NC 27106 | +1 800-622-2164 Copyright 2021 Premium 2000+ | Privacy Policy | Terms Of Service