Enquiries: +44 (0)1246 457 150 Support: +44 (0)1246 457 170 Customer Login Search Help Desk Management Merlin > Software > Help Desk Management Manage your Customer Services and Support offering with the Merlin Help Desk Management Module. Log, handle, reassign, track and report on internal and external incidents with the help of alerts. With this module you are able to log all internal and external incidents, from Customer requests and complaints (repairs, returns, complaints etc). To providing your staff with an internal logging system for IT Support requests including Merlin Support Calls, Software and Hardware issues etc. You can also use it for management and visibility associated with supplier returns. The Help Desk Management module allows for prioritising of calls as they are logged, so you can promote/demote as required. Record the time lapsed since an incident was logged, and set target response and resolution times for each priority. Easily manage incidents by using email notifications to alert users when reassigning a case to them, or with any updates or changes. You can also use notes to keep everybody up-to-date with the relevant information. The Merlin Helpdesk is fully customisable with your own terminology and workflow processes, so that all information remains relevant to your business. Request Pricing Request Demo Request Pricing Form Full Name * Company Name * Email Address * Post Code * Software Currently Used Number of Users Your message Opt into future email contact? Submit The ability to easily trace any job record that’s been logged on the support and check the status and updates. Duffells All Testimonials Let's work together. Enter your details and we'll be in touch to discuss your project. t: +44 (0)1246 457 150 e: info@merlinbusinesssoftware.com CTA Banner Form Full Name * Email Address * Telephone Number * How can we help? Request Call Back Request Demonstration Request Pricing Information More Information Other How can we help? Company Name * Your Message * Opt into future email contact Submit Merlin Head Office Chatsworth House Millennium Way Chesterfield, Derbyshire S41 8ND Enquiries t: +44 (0)1246 457 150 e: info@merlinbusinesssoftware.com Online Support Form t: +44 (0)1246 457 170 e: support@merlinbusinesssoftware.com Submit online request Merlin Business Software is proudly coded in the UK. Company Reg: 01274874. Merlin Business Software Ltd is a company registered in England and Wales Privacy Policy Sitemap Website by Fifteen.