Introduction This privacy policy sets out how Allay (UK) Group Ltd (Allay) uses and protects any information that you give Allay when you use this website and our services. Allay is committed to ensuring that your privacy is protected. By using our website, you may be providing us with some of your personal information, we want to make sure that we do not use your data in a way that you would not expect. Allay assure you that your personal information will only be used in accordance with this privacy statement and in compliance with the latest privacy regulations (EU GDPR). Allay may change this policy in future by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018. Customer Information We Collect Information you give to us is called “Customer Data” which is controlled by Allay. The Customer Data we collect in order to provide our services may include: Your Name Address Contact Number Email Address IP address Date of Birth Banking provider, bank account information, advisor details Other information including information about your health or your personal finances This list may not include all the information we require when providing our service/s. The information we ask you for will relate to your specific enquiry and will only consist of the information we need to carry out our service. If you contact us other than via our website, we may keep a record of that correspondence and a copy of call recordings. We collect and process personal information from you at various stages of the process for reasons including answering your enquiries, ensuring that our website content is presented in the most effective manner for you and your computer, to notify you about changes to our websites, and to carry out our obligations from any contracts entered between you and us. Other Information What we do with your personal information Your Rights How we provide our Service and Retain your Data Security Links to other websites Other Disclosure General Home Pay my invoice Contact Terms & Conditions Privacy Policy Help & FAQs Allay (UK) Ltd. Registered Office: Studio 20, The Kiln, Hoults Yard, Walker Road, Newcastle upon Tyne, NE6 2HL Tel: 0191 580 4000. Company reg. no: 09307329 | VAT no: 221 656 917. Copyright © Allay (UK) Ltd. All rights reserved.

Important Notice On the 26th of February 2021, Allay Claims Ltd ceased to be a part of the Allay Group. If you wish to contact Allay Claims Ltd you can do so at allayclaims@allay.co.uk. All client fees owed to Allay Claims Ltd were assigned to Allay (UK) Ltd on the 26th of February 2021. Therefore, to pay your bill due to Allay (UK) Ltd, please click “PAY MY INVOICE” at the top of this page. Home Pay my invoice Contact Terms & Conditions Privacy Policy Help & FAQs Allay (UK) Ltd. Registered Office: Studio 20, The Kiln, Hoults Yard, Walker Road, Newcastle upon Tyne, NE6 2HL Tel: 0191 580 4000. Company reg. no: 09307329 | VAT no: 221 656 917. Copyright © Allay (UK) Ltd. All rights reserved.