Codes of Practice Gamma is a member of the following industry bodies: Association of Communication Services Providers The ACSP promotes the value of competition in communications services. Fixed Service Providers Association The FSPA is a representative body, recognised by Ofcom, for service providers and resellers of fixed telephony services. Federation of Communication Services Ofcom requires every public communications provider in the UK to provide its customers with an approved Code of Practice. Gamma Business Communications Communications has successfully implemented the following Codes of Practice approved by Ofcom: FCS Consumer Code of Practice FCS Sales and Marketing Code of Practice FCS Code of Practice on Complaint handling and Dispute resolution Gamma Business Communications Code of Practice (including our basic code of practice for small business customers and our Code of Practice for Premium Rate Services and NTS calls). Copies are available. Gamma Business Communications Sales and Marketing Code of Practice Copies are available. Gamma Business Communications Code of Practice on Complaint handling and dispute resolution. We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently. Our Code of Practice on Complaint Handling and Dispute Resolution explains how customers can complain. The code also provides information on how we deal with complaints and your right to take unresolved complaints to Alternative Dispute Resolution. You can download a copy of our complaints code (see Legal section of website). Alternatively, copies are available free of charge and on request from our Customer Development Team on 0333 014 0333 option 4. Downloads Sales & Marketing Code of Practice Generic Code of Practice Complaint Handling and Dispute Nuisance Calls Factsheet Nuisance Calls (Technical Measures) Memorandum of Understanding .st0 { fill: #6800D2; } Gamma Group About us Products Microsoft Teams Telephony Horizon Business Phone System Horizon Collaborate Platform Horizon SME Contact Centre Enterprise Contact Centre SIP Trunking and Call Management Inbound Call Routing PhoneLine+ Landline Replacement Gamma Mobile Advanced Network Services Gamma SoGEA Gamma Access Why Gamma? Gamma for IT Resellers Channel Partner Programme Gamma’s UK Network Security WiFi 4G Fast-start and Backup Solutions Agile Networks Business Voice Carrier and Service Provider Connectivity Customer Contact Landline Replacement | PSTN Switch Off Managed Services Mobility Security and Compliance Unified Communications Remote Working Industries Organisations Partners Channel Partner Programme Gamma for IT Resellers Wholesale Partners Dealer Partners Simplicity Partners Find a Partner Portals Partner Resources Network Resources Unify Gamma News Blog Events eGuides Case Studies Support FAQs User Support and Training Escalation Paths Customer Service Contact Partner Support Partner FAQs Partner Escalation Paths Partner Training and Accreditation Get in touch LinkedIn Twitter Facebook YouTube © Gamma Telecom Ltd. All Rights Reserved. Terms & ConditionsCookie PolicyPrivacy PolicyModern slavery statementCodes of PracticeBrexit StatementSitemap