austintexas.gov Translate English Afrikaans Albanian Arabic Armenian Azerbaijani Basque Belarusian Bengali Bosnian Bulgarian Catalan Cebuano Chinese (Simplified) Chinese (Traditional) Croatian Czech Danish Dutch Esperanto Estonian Filipino Finnish French Galician Georgian German Greek Gujarati Haitian Creole Hausa Hebrew Hindi Hmong Hungarian Icelandic Igbo Indonesian Irish Italian Japanese Javanese Kannada Khmer Korean Lao Latin Latvian Lithuanian Macedonian Malay Maltese Maori Marathi Mongolian Nepali Norwegian Persian Polish Portuguese Punjabi Romanian Russian Serbian Slovak Slovenian Somali Spanish Swahili Swedish Tamil Telugu Thai Turkish Ukrainian Urdu Vietnamese Welsh Yiddish Yoruba Zulu 3-1-1 SEARCH Water Navigation Customer Service Infrastructure Saving Water Water Quality Environmental Protection Technical Center About Your Winter Weather Toolkit Winter Storm Uri taught us many lessons about how we can all better prepare for winter weather. Austin Water has revised our advice on how to protect your pipes during freezing temperatures. View the helpful how-to videos and article about dripping pipes, protecting exposed plumbing, locating the emergency water shut-off valve and more. Cold Weather Tips for Potential Freezing Weather Quick Links Stop the Grease Blob: Proper disposal of fats, oils, grease Read our Winter Storm After Action Report Learn about MY ATX Water: Austin's Smart Water Meter System Apply for Rebates Report a Problem: 512-972-1000 Learn about Wastewater Averaging Save Water and Lock-In the Best Possible Wastewater Rate Austin Water reminds customers that wastewater averaging runs mid-November-March. Conserve water during your wastewater averaging period and lock-in the best possible fixed monthly wastewater rate for next year. Find your wastewater averaging period, conservation tips and more Important Water Resources Commissions and Taskforce Cost of Service Rate Study Water Forward Education and Outreach Strategic Initiatives Financial Policies Update FY2022 Winter Storm Uri After Action Report Austin Water has been working hard to be prepared for extreme winter weather. Many improvements to our water and wastewater treatment plants and drinking water infrastructure have been completed with many more planned to help us be more resilient to the threat of extreme weather. Read the after action report and learn about how we are preparing for extreme winter weather Stop the Grease Blob Did you know that fats, oil, and grease, including food scraps sent through the garbage disposal, can stick to the insides of the wastewater pipes, and can cause: Sewage back-ups & overflows Very costly repairs Threats to public health and the environment Visit the Stop the Grease Blob webpage for more information and helpful tips to help you protect the sewer system and avoid costly repairs. My ATX Water Austin's Smart Water Meter System Austin Water will replace analog water meters with electronically read meters connected to a wireless network. An online portal will provide customers with daily water use data and custom notifications. Learn more. Awards & Recognition EPA recognizes Effective Utility Management in action at Austin Water The United States Environmental Protection Agency recognized Austin Water for its implementation of Effective Utility Management strategies to meet the challenges ahead. The utility has chosen to focus on Enterprise Resiliency, Customer Satisfaction, Employee Leadership and Development, and Infrastructure Strategy and Performance. Taken together, improvements in these target areas are helping the utility continue to be an industry leader and improve operations and resiliency. Read the case study featured on the EPA web site and other recognition and awards received. Water & Wastewater Rates Each month your utility bill arrives. Ever wonder what goes into the price of your water? Learn more about how Austin Water sets affordable water and wastewater rates while promoting water conservation and sustainability. Recent News Austin Water Saves Millions through State Funding for Water, Wastewater and Metering Infrastructure Overhaul Funds will enhance resilience to extreme weather and emergency events Austin Water Prepares for Winter at Water Treatment Plants Resilience enhancements have been accomplished and more are underway New system at Austin Water’s largest water treatment plant helps prepare for future extreme flooding events Austin Water is completing a new system at Ullrich Water Treatment Plant to handle turbidity associated with extreme flooding events. See All News Contact Info Telephone: 512-972-1000 Physical Address: Physical Address: 625 E. 10th St. Austin, 78701 See Map Open Hours: Report Water & Wastewater Emergencies Available 24/7 Facebook Twitter Youtube Instagram City of Austin AWU Footer Left Customer Service Infrastructure Saving Water Water Quality AWU Footer Right Environmental Protection Technical Center Contact Us Jobs Facebook Twitter LinkedIn Instagram YouTube RSS