Get in touch with us Long-Term Care Ombudsman Home Aging Services Long-Term Care Ombudsman Ensuring the Best Possible Care The Long-Term Care Ombudsman Program is responsible for monitoring the quality of care for residents in long-term care facilities. What we do Dedicated volunteers and staff comprise the Long-Term Care Ombudsman Program. Long-term care home ombudsmen are trained and certified by the State of Texas to participate in nursing home open hearings, research complaints and ensure the best possible care for the residents of long-term facilities throughout the Texoma Region. Supporting the Rights of Residents After moving into a nursing home or assisted living facility, a resident may need help to continue a life of dignity, respect, choice and as much independence as possible. An ombudsman can help ensure that the residents get the care they want and are treated with the dignity they deserve. They support and protect the health, safety and rights of residents. Ombudsman Video Support, Advocacy for Long-term Care Residents and Family Long-Term Care (LTC) Ombudsman program Long-term care (LTC) ombudsmen are advocates for resident rights. They help protect the quality of life and quality of care of anybody who lives in a nursing home or an assisted living facility. Ombudsmen can be volunteers or paid employees of agencies that are independent of any long-term care facility. Services are free, confidential and available statewide. Find an LTC Ombudsman in your area Search Call 1 (800) 252-2412 to speak with an LTC Ombudsman in your area. Office of the State Long-Term Care Ombudsman The Office of the State Long-term Care Ombudsman is independent of the Texas Health and Human Services system. This ensures the state ombudsman and all program representatives advocate for resident interests. Ombudsmen work to solve individual problems and to change policy and law to protect residents. Qualities of a Long-Term Care Ombudsman A long-term care ombudsman: Listens Visits residents Offers ideas and options Helps resolve concerns that affect residents Supports resident and family councils Promotes resident-directed care Protects resident rights (contact this office for a complete list of resident rights Respects resident choices and independence Informs government agencies and the public about the interests and needs of residents Advocates for resident-focused laws and regulations Helps a resident when a facility plans to discharge them How do I become an LTC Ombudsman? People who live in nursing homes and assisted living facilities may have little or no contact with the outside world. Many feel they lack control over their lives. A volunteer LTC ombudsman who visits regularly can be the highlight of a resident's day and ensure residents get good care. If you have a passion for helping others, a caring spirit and a willingness to learn, we need you! Become an ombudsman and help improve the quality of life and care for residents in a facility near you. We provide training, tools and ongoing support. Contact us today for more information plus time and dates for training. Find out more at hhs.gov Frequently Asked Questions 1 Who can call an ombudsman? 2 How do I find my ombudsman? 3 If I call or talk to an ombudsman, is there a cost? 4 Do ombudsmen regulate or inspect facilities? 5 What concerns can an ombudsman address? 6 What are my rights as a resident? 7 What are some tips for getting good care? 8 How can I address a complaint? Useful links Texas Long-Term Care Ombudsman on Facebook APS Abuse Hotline (800) 252-5400 Consumer Rights and Services Hotline Culture Change in Nursing Facilities Texas Health and Human Services News & Resources View All News Meet the Team Long-Term Care Ombudsman Program Staff Deborah Adams Managing Local Ombudsman 903-893-2161 x3578 Diana Leggett Ombudsman Specialist 903-893-2161 x3508 Is your loved one being discharged from the hospital and you are not sure where they should receive their rehabilitative or long-term care? A complete list of facilities is available through the office of the ombudsman along with additional information. Feel free to call and make an appointment or just ask questions about the best choice for your circumstance. Call us today at (903) 813-3578 1117 Gallagher Drive Sherman, TX 75090 (903) 893-2161 Phone (800) 677-8264 Toll-Free info@texoma.cog.tx.us Upcoming Events DEC 09 FGP Monthly Inservice December 9 @ 9:00 am - 1:00 pm Sherman DEC 11 Household Hazardous Waste Collection Event (Sherman) December 11 @ 8:00 am - 12:00 pm Sherman View More… Open Records Requests The Public Information Act Texas Government Code, Chapter 552, gives you the right to access government records; and an officer for public information and the officer’s agent may not ask why you want them. All government information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information. Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought. For additional information on the Public Information Act and how to submit Open Records Requests to Texoma Council of Governments, please follow the link below. Rights & Responsibilities Search © 2011-2019 Texoma Council of Governments. All Rights Reserved. ContactPrivacy PolicyTerms of UseOWA Hosted by MARJEN Technology Group