Shop & support Log in Business Start of main content You're eligible for an upgrade—now skip the lines Upgrade online—it's fast and easy, with free express shipping or same-day store pickup.* *Subject to availability. Learn more. Upgrade now We make it easy! Hassle-free returns Don’t love your new phone? Send it back and pay no return shipping or restocking fees.* *Must return w/in 14 days. Restr’s apply. Offer subj. to change. Learn more Download the myAT&T app Available in the App Store (iOS) and Google Play (Android). Update your myAT&T Account Profile Log in with your Access ID and password, open your Account Profile, and check that the information on file is current. Same-day delivery We’ll bring it to you in person and help with activation and setup.** *Subject to availability. ** Enjoy® delivery: Online orders only. Orders must be placed between 8 a.m. and 4 p.m. local time. Must purchase and activate eligible device online with wireless service agreement and qualifying voice and/or data plan. Requires account holder be present, at least 18 years of age with government-issued photo ID. Limited to select ZIP Codes in Atlanta, Austin, Chicago, Dallas, Houston, Long Island, Los Angeles, Miami, New York City, Philadelphia, Phoenix, Portland, San Antonio, San Diego, the San Francisco Bay area, and Seattle. Other geographic and service restrictions apply. ENJOY will contact customer to schedule up to 60 minutes to deliver and set up eligible device (ENJOY delivery). No charge to customer for ENJOY delivery. ENJOY delivery is non-transferable, has no cash value, and cannot be redeemed for cash or applied as payment to an AT&T account. AT&T not responsible for lost or damaged software or data. Subject to wireless service agreement. Activation/upgrade, early termination and other fees, and restrictions may apply. Offer subject to change. ENJOY delivery subject to terms and conditions and privacy policy found at enjoy.com/privacy. DIY data transfer With our easy-to-use AT&T Mobile Transfer app, bring all your memorable moments, contacts, and data to your new phone. DIY data transfer Start transfer Go green and save green If you own your device, trade it in to get up to $150 to spend on accessories, tablets, and even your AT&T bill.1 Go green and save green Learn more AT&T Upgrade FAQ How can I check my upgrade eligibility or device balance? How do I upgrade with AT&T Next® or AT&T Next Every Year℠? What if I have a balance on my installment plan? How do I trade in my AT&T Next® or AT&T Next Every Year℠ smartphone to upgrade to a new smartphone? How can I pay for my new smartphone? How much will it cost to upgrade my phone? Are discounts available for phones? Can I transfer my upgrade to another line? 1Trade-in: Before trade-in, delete all personal & sensitive info. from device’s memory & SIM card. Online and select locations only. For qual. wireless devices only. Value based on device, make, model & condition. Limit: 5 qual. wireless devices per 12-mo. period. Credit/Promotion Card: In AT&T-owned retail stores, you will receive an instant credit. On att.com, you will receive a Private Label AT&T Promotion Card (“Card”) issued by MetaBank™ or CenterState Bank of Florida NA, via a license from Visa U.S.A. Inc. Instant credit & Card may only be used for AT&T products & svc in AT&T owned retail stores, at att.com, or to pay wireless bill. Not redeemable for cash or for withdrawal at cash-dispensing locations. Card expiration date not less than 90 days from receipt. Dealers: Participating dealers provide savings for use at time of trade-in or a dealer promo card. Dealer cards contain add'l terms & conditions & may only be used at specified dealer. Other Obligations: Trade-in does not relieve obligations under AT&T Next or other AT&T’s Return and Exchange programs including recently-purchased device returns, Warranty, or Extended Warranty. Devices to be returned through these AT&T programs should not be sent to the Trade-in program. Certain conditions & restrictions apply. Visit a participating store or tradein.att.com to learn more. 2Upgrade with eligible trade-in: Requires payment of percentage of sales price (50% or 80%); account in good standing; trade-in of financed device (or one of the same make and model) in good physical, and fully functional, condition through the AT&T Next and AT&T Next Every Year trade-in program (excludes AT&T Trade-in program where you receive instant credit or a promotion card for your trade-in); and purchase of new eligible smartphone with qualified wireless service. After upgrade, unbilled installments are waived. Find a store Make a store appointment Coverage maps Business customers About AT&T Contact us Feedback Ver en español Community forums Legal policy center Privacy policy Terms of use Broadband details Advertising choices Accessibility Site map ©2017 AT&T Intellectual Property. All rights reserved. Opens a new window