512-246-1400|customerservice@crossroadsus.com Go to... Frequently Asked Questions Account Services I’m moving, how can I stop service? Why should I call to cancel services if someone else is moving in when I am moving out? How soon can my water be connected? I’ve moved out of my home. How do I get my deposit refund? How do I change the name on an account? Billing How do I pay my water bill? Why is my bill so high? How could my bill be the same two months in a row? What do I do if I have a question about my bill? Why do I have a past due balance on my bill? How do I get on a payment plan for water bills? I received an orange tag on my door. What does this mean? I received a blue tag on my door. What does this mean? What should I do if my water has been shut off for non-payment? Water Conservation What are some ways I can conserve water? I see water spurting from the ground, or I noticed a large water accumulation near my home or my neighbor’s home. What should I do? How do I determine if I have a leak at my property? I think I have a water leak. Who should I call? When can I water my lawn? What should I do after my leak has been repaired? Water Quality Is our water tested for quality? What do I do if the water smells, looks, or tastes unusual? Documents Leak Adjustment Terms and Conditions and Signature Form Confidentiality Form Add Signer Form Existing Customer Change of Name Form Take Care of Texas Guides Managing Lawn Problems in Texas Guide to Yard Care Landscape Irrigation Be Water Wise at Home Water Conserving Tips Conserving Water Indoors Conserving Water Outdoors Common Questions About Your Water Quality Household Guide to Water Conservation Texas Excavation Safety System Stormwater and Runoff Information OFFICE HOURS Monday – Friday 8 AM – 5 PM 24 Hour Emergency Service Closed Major Holidays CONTACT US Phone: 512-246-1400 customerservice@crossroadsus.com 2601 Forest Creek Dr. Round Rock, Texas 78665 CROSSROADS UTILITY SERVICES Crossroads Utility Services is locally owned and offers a full-range of water and wastewater services to Utility Districts in the Central Texas area. Copyright 2021 Crossroads Utility Services | All Rights Reserved | Privacy Policy | Powered by Off Cinco | Legal Notice