MENU Information Central Flight Updates Update: Sunday 27 June 2021 | 21:30 FASTJET ZIMBABWE | Following this evening’s address and extension of the adjusted Level 4 restrictions by the President of the Republic of South Africa Cyril Ramaphosa, we confirm that no immediate changes to our international flights between Zimbabwe and South Africa is expected. All flights will continue to operate in accordance with the published times and schedule all within the prescribed regulatory requirements. Since the outbreak of the Coronavirus (COVID-19) in early 2020, the safety of our customers and staff is our priority. We remain focused on ensuring our full compliance with all regulations and requirements as prescribed by the authorities. Customers must ensure that they adhere to all the requirements regarding the COVID-19 negative PCR Test Certificate as prescribed by the Authorities and detailed on our website and other government public health travel sources. Further updates will be published on our website and our social media platforms. Update: Monday 26 April 2021 | 12:00 FASTJET ZIMBABWE | WE ARE BACK ONLINE We are pleased to announce that our reservation services are back online for our Website, Call Centre, fastjet Travel Shops and Airport Ticket Sales Desks. We thank you for your patience during the system outage. We advise all customers to select the free WhatsApp option to receive a booking confirmation receipt as we finalise the integration of the email notices. Update: Thursday 01 April 2021 | 17:00 FASTJET ZIMBABWE | FASTJET TRAVEL SHOPS OPENING HOURS DURING EASTER PUBLIC HOLIDAYS & WEEKEND. Customer are advised of the following revised operating hours for the fastjet travel shops and ticket desks during the Easter public holidays. Zimbabwe Town Travel Shops Harare Belgravia Office | Friday 2 April - 08:30 hrs to 13:00 hrs Bulawayo Town Office | Friday 2 April - 08:30 hrs to 13:00 hrs Saturday 3rd, Sunday 4th and Monday 5th April - Travel shops will be closed. Airport Ticket Desks/Shops Harare, Bulawayo & Johannesburg airport ticket desks will open every day from 2 hours before flight departure times. Victoria Falls airport ticket desk will remain closed until Tuesday 06 April. Update: Monday 22 February 2021 | 14:00 FASTJET ZIMBABWE | REVISED CALL CENTRE OPERATING HOURS. We inform our customers and trade partners that following the updated COVID19 lockdown measures and restrictions introduced throughout Zimbabwe, we have revised our operating hours for the Call Centre. In order to assist our customers the Fastjet Call Centre, will operate as follows; Call Centre Hours Zimbabwe | Mon – Fri: 08h00 to 17h00 | Sat, Sun & Public Holidays: Closed. South Africa | Mon – Fri: 08h00 to 17h00 | Sat, Sun & Public Holidays: Closed. We continue to operate both international and domestic flights across our network in Zimbabwe and South Africa. All flights are operated in strict adherence to health protocols and measures introduced by the relevant authorities as the safety of our passengers and staff remains our top priority. Update: Wednesday 17 February 2021 | 14:00 FASTJET ZIMBABWE | FASTJET SHOPS (TOWN) REVISED OPERATING HOURS. We inform our customers and trade partners that as a result of the revised lockdown measures and restrictions introduced throughout Zimbabwe, effective today Wednesday, 17 February we have revised our operating hours for our fastjet Shops as follows; Fastjet Travel Shops (Town) Harare Mon – Fri: 08h30 to 16h00 | Sat: 08h30 to 12h00 | Sun & Public Holidays: Closed Bulawayo Mon – Fri: 08h30 to 16h00 | Sat: 08h30 to 12h00 | Sun & Public Holidays: Closed Victoria Falls Mon – Fri: 08h30 to 16h00 | Sat, Sun & Public Holidays: Closed For the latest contact information [click here] We continue to operate both international and domestic flights across our network in Zimbabwe and South Africa. All flights are operated in strict adherence to health protocols and measures introduced by the relevant authorities as the safety of our passengers and staff remains our top priority. Update: Tuesday 12 January 2021 | 14:00 FASTJET ZIMBABWE | Following the extension of Adjusted Level 3 restrictions by the South African Authorities on 11 January 2021, we confirm that our flight operations will remain unchanged. Our international and domestic flights will continue in accordance with the published times and schedule. Throughout the pandemic, the safety of our passengers and staff has been our priority. We remain focused on ensuring our compliance with all regulations and requirements. Customers must ensure that they adhere to all the requirements regarding PCR negative certificates prescribed by the Authorities and detailed on our website and other government public health travel sources. We encourage our customers to ensure that we have their correct contact details as any changes and updates if applicable will be communicated via email and SMS. We also remind customers that all fastjet updates are published on our website and our social media platforms. Update: Tuesday 05 January 2021 | 07:00 FASTJET ZIMBABWE | REVISED OPERATING HOURS. We inform our customers and trade partners that as a result of the new lockdown measures and restrictions introduced throughout Zimbabwe, we have revised our operating hours for the Call Centre, Travel Shops and Airport Ticketing Office. In order to assist our customers the Fastjet Call Centre, Shops, Airport Ticket Sales will operate as follows; Call Centre Hours: Mon – Fri: 08h00 to 15h00 | Sat, Sun & Public Holidays: Closed Fastjet Travel Shops (Town) Harare Mon – Fri: 08h00 to 14h30 | Sat: 08h30 to 12h00 | Sun & Public Holidays: Closed Bulawayo Mon – Fri: 08h00 to 14h30 | Sat: 08h30 to 12h00 | Sun & Public Holidays: Closed Victoria Falls Mon – Fri: 09h00 to 15h00 | Sat, Sun & Public Holidays: Closed Fastjet Travel Shops (Airport) Harare (HRE) Robert Gabriel Mugabe International Airport Open during Check in hours only Bulawayo (BUQ) Joshua Mqabuko Nkomo International Airport Open during Check in hours only Victoria Falls International Airport (VFA) Closed until further notice Johannesburg (JNB) OR Tambo International Airport Open during Check in hours only We continue to operate both international and domestic flights across our network in Zimbabwe and South Africa. All flights are operated in strict adherence to health protocols and measures introduced by the relevant authorities as the safety of our passengers and staff remains our top priority. Update: Saturday 02 January 2021 | 19:00 FASTJET ZIMBABWE | Following this evening’s public address by Zimbabwe’s Health and Child Care Minister and Vice President Dr Constantino Chiwenga, new lockdown measures and restrictions will be introduced throughout Zimbabwe to help combat the spread of COVID-19. We are not anticipating any impact on our flying programme as the new measures do not affect air travel. Our management team is continuously reviewing details as further information emerges. If there are any other updates or expected impact on travel plans, we will contact affected customers via email and the mobile numbers registered at the time of securing the flight booking. We also remind customers that all updates are published on our website and via our social media platforms. Customers must ensure that they adhere to all the requirements regarding PCR negative certificates prescribed by the Authorities and detailed on our website and other government public health travel sources. Click here for further details. Update: Tuesday 29 December 2020 | 17:00 FASTJET ZIMBABWE | Following the immediate introduction of new restrictions by the South African authorities on 28 December 2020, we confirm that our flight operations will largely remain unchanged. We expect that only some flights between Harare and Johannesburg operating early morning will be affected and passengers on these flights will be notified ahead of time. All other international and domestic flights will continue in accordance with the published times and schedule. Customers will receive notifications to the email address and mobile number registered on their flight booking reservation should their flight be affected by any changes. The flight schedule review will aim to ensure that passengers are afforded sufficient time to complete airport protocols and commute to and from their accommodation before the gazetted curfew hours. Throughout the pandemic, the safety of our passengers and staff has been our top priority. We remain focused on ensuring our compliance with all regulations and requirements, and customers are reminded to familiarise themselves with all measures and protocols to secure their wellbeing whilst travelling. Full details will continue to be shared on our website and social media platforms as relevant. Update: Monday 28 December 2020 | 22:00 FASTJET ZIMBABWE | Following this evening’s public address by President Cyril Ramaphosa, the Republic of South Africa will be returning to an adjusted version of the Level 3 restrictions, with effect from midnight tonight. Our management team is currently reviewing the details relevant to the new restrictions and will consider any impact these may have on our flight programme as additional information becomes available to us. We want to reassure our esteemed customers that where there is any expected or known impact on travel plans, we will always contact affected travellers via email and via the mobile numbers registered at the time of securing the flight booking. We also remind all customers that all updates are published on our website and via our social media platforms. Customer with any queries or concerns may contact us via email or via our WhatsApp or Messenger chat platforms. Our customer service team will be available as from 08:30AM tomorrow morning. We will provide a further update tomorrow (29 Dec) morning. FLIGHT CHANGES In order to assist our customers to comply to the newly imposed curfew timings we have delayed our early morning flights tomorrow 29 December as follows: FN8221 from Johannesburg to Harare 06:50AM flight is rescheduled to depart at 08:30AM FN8222 from Harare to Johannesburg 08:55AM flight is rescheduled to depart at 10:40AM We apologise to our customers for this inconvenience and for these late changes due to circumstances outside of our control, and as a result of the immediate effect restrictions that apply in South Africa. Update: Tuesday 06 October 2020 | 17:00 FASTJET ZIMBABWE | Today we have confirmed that our scheduled return flights between Bulawayo and Johannesburg will recommence on Wednesday 14 October 2020. Flights will operate on Wednesday, Friday and Sunday. The resumption of flights on this route will complement our international network, with operations between Harare and Johannesburg already flying daily. Customers are reminded to visit our Fly With Confidence page that provides details on travel requirements. Update: Monday 21 September 2020 | 09:00 FASTJET ZIMBABWE | We are pleased to confirm domestic flights between Harare and Bulawayo have resumed today, 21 September 2020 and are operating every Monday, Wednesday and Friday. Flights between Harare and Victoria Falls will operate every Thursday and Sunday, starting on 01st October 2020. These routes are currently on promotion starting at only USD100 one way including taxes and free baggage allowance. International flights between Harare and Johannesburg will commence effective Thursday 01st October 2020. With daily flights starting as low as USD115 one way including taxes and free baggage allowance. Promotional fares apply for flights until 31 October, and are available online, subject to availability. Customers are encouraged to book early with the peace of mind that the Flexible Change Policy applies to new bookings until 15 March 2021. The fastjet Call Centre and Travel Shops have recommenced operations, for details on the operational hours click here. Update: Friday 11 September 2020 | 17:00 FASTJET ZIMBABWE | We are pleased to confirm that our domestic flights in Zimbabwe will commence effective Monday 21st September 2020. Flights between Harare and Bulawayo will operate every Monday, Wednesday and Friday, starting on the 21st September 2020. Flights between Harare and Victoria Falls will operate every Thursday and Sunday, starting on 01st October 2020. Flights are now available for sale via the website, www.fastjet.com. Travel shops will reopen as from Monday 14th September. The Call Centre will reopen as from Wednesday 16th September. Customers are reminded that they may enquire via our WhatsApp and Messenger chat platforms (Monday to Friday 0900 to 1700). International flights between Zimbabwe and South Africa are planned to start as from the 01st October 2020 subject to lifting of travel restrictions by the South African authorities. On resuming services, we will be operating our flights on a reduced frequency, and will be reviewing our programme in line with customer demand. Update: Thursday 10 September 2020 | 10:00 FASTJET ZIMBABWE | We are delighted with the latest news released by the Government of Zimbabwe on 08 September 2020 announcing the official resumption of domestic and international air transportation, approved with prescribed travel safety conditions. The recommencement of our domestic flights and services will be confirmed on finalisation of our revised domestic network flying programme, we express our sincere gratitude to the respective Ministries, Authorities and Agencies for their continued efforts in preparing the travel industry to a return to operations. International flights and services between Zimbabwe and South Africa, whilst intended to recommence from 01 October 2020 shall remain subject to full compliance with the the travel regulations per country, during the COVID19 pandemic. With our “Flexible Booking Change Policy” now extended until 15 March 2021, and as details on the resumption of flights are confirmed we are looking forward to sharing additional incentives for all our customers that will form part of our “Travel with Confidence” initiative, which focuses on customer’s experience, safety, wellbeing and sustainable operations across our network. For the details of our “Flexible Booking Policy”, please click here. We look forward to supporting the wellbeing of our customers and the facilitation of local travel in Zimbabwe, in line with the domestic tourism campaign and initiative launched in July 2020. During the period of restricted international air travel, we will continue to operate repatriation flights between Harare, Zimbabwe and Johannesburg, South Africa in accordance with the regulatory guidelines of the respective Government Agencies. Customers interested in finding out more about our repatriation flights may contact us via email to repatriation@fastjet.com, or through one of our online chat channels. The planned domestic recommencement date and flying programme will be shared in the course of this week on our website and social media pages. Update: Tuesday 18 August 2020 | 13:00 Fastjet Zimbabwe has today announced that flights across the airline’s scheduled network shall be further suspended up to and including Wednesday, 30th September 2020. This decision was made in consideration of the continued flight restrictions. The airline remains committed to supporting all measures from the respective Government Agencies in Zimbabwe and South Africa. The airline wishes to confirm their intention to reinstate flights at the earliest opportunity subject to the lifting of restrictions and in accordance with the resultant demand. Affected passengers may amend their travel arrangements for a future travel date. Our flexible booking change policy with no fees or fare differences applies to all existing and new bookings. Unused bookings will remain valid for rebooking only, as no refunds will be offered. For the latest details on our Flexible Booking Change policy click here. Should you have any queries, you may contact us via customer.zimbabwe@fastjet.com. Any customers wishing to contact us to enquire about Repatriation flights between Zimbabwe and South Africa please email repatriation@fastjet.com The Fastjet Call Centre, Shops, Airport Ticket Sales and Trade Support services will remain closed until further notice. We thank you for your understanding and appreciate your support. Update: Monday 15 June 2020 | 12:00 OPERATING UPDATE | 15 June 2020 Fastjet Zimbabwe advises customers that all flights on the schedule flight network shall be suspended up to and including 31 July 2020. Our flexible booking change policy with no fees or fare differences applicable has been extended until 30 November 2020. Should you have any queries, you may contact us via customer.zimbabwe@fastjet.com. The Fastjet Call Centre, Shops, Airport Ticket Sales and Trade Support services will remain closed until further notice. We thank you for your understanding and appreciate your support. Together we can make a difference. Update: Monday 18 May 2020 | 15:00 OPERATING UPDATE | 18 May 2020 Fastjet Zimbabwe advises customers that, following the latest update from the Zimbabwean government regarding the continued COVID-19 related travel restrictions, all flights on the schedule flight network shall be suspended up to and including Tuesday, 30 June 2020. Given the unprecedented nature of the external factors currently challenging global airlines and the travel industry, our management team will continue to assess the situation daily. Fastjet remains committed to resuming flight services earlier than the revised date should there be any easing of the current restrictions on the movement of people. Our flexible booking change policy allows all customers holding bookings to change these to future dates, with no fees or fare differences applicable. The “no fee and no fare difference” unlimited booking change policy is currently available until 30 September 2020. This forms part of the airline’s commitment to offering all customers peace of mind with the added flexibility of managing your future travel plans. Should you have any queries, you may contact us via customer.zimbabwe@fastjet.com. The Fastjet Call Centre, Shops, Airport Ticket Sales and Trade Support services will remain closed until further notice. We thank you for your understanding and appreciate your support. Together we can make a difference. Update: Monday 04 May 2020 | 12:30 OPERATING UPDATE | 04 May 2020 Fastjet Zimbabwe informs all customers and trade partners that as a result of the latest extension to the lockdown travel restrictions in Zimbabwe, flights on their domestic route network will remain suspended until Wednesday 20 May 2020. Customers are reminded that the fastjet flexible booking change policy has been extended, permitting unlimited changes with no fees until 30 September 2020 for all affected customers on suspended flights. This allows confidence and peace of mind in the knowledge that all customers have the flexibility to change their preferred dates of travel for up to five months. For all rebooking conditions click here. Fastjet Call Centre, Shops, Airport Ticket Sales and Trade Support services will remain closed during the reported period of lockdown and will resume from Monday, 18 May 2020. International flights between Zimbabwe and South Africa remain suspended in line with the latest travel restrictions. Any further changes to the planned start dates of our current routes and services will be communicated on our website and social media platforms. We thank you for your understanding and appreciate your support. Together we can make a difference. Stay Safe. Update: Monday 20 April 2020 | 16:00 OPERATING UPDATE | 20 APR 2020 Fastjet Zimbabwe wishes to inform all its customers and trade partners that as a result of the latest extension to the lockdown in Zimbabwe, flights will resume on the 06th May 2020. Our flight booking and reservation system will be updated accordingly. Customers are informed that fastjet’s flexible booking change policy has been extended, now allowing unlimited changes with no fees until 30th September 2020. For booking assistance and general enquiries Email: customer.zimbabwe@fastjet.com Fastjet Call Centre, Shops and Airport Ticket Sales will remain closed during this period and will reopen as from Monday 04th May 2020. Fastjet will inform all customers and trade partners should there be any further announcements regarding lockdown measures or travel restrictions that may impact on their current plans. Customers are advised to continue to follow fastjet’s social media channels and website for any updates. Update: Tuesday 14 April 2020 | 12:30 OPERATING UPDATE | 14 APR 2020 Fastjet Zimbabwe wishes to inform all its customers and trade partners that the current flight suspension period has been extended and that flights will resume on the 02 May 2020. For booking assistance and general enquiries Email: customer.zimbabwe@fastjet.com Fastjet Call Centre, Shops and Airport Ticket Sales will remain closed during this period. Update: Tuesday 07 April 2020 | 17:30 OPERATING UPDATE | 07 APR 2020 LOCKDOWN UPDATE All fastjet Zimbabwe flights are currently suspended until Sunday 19th April 2020. As a result of the lockdowns in Zimbabwe and South Africa our Sales Offices & Customer Contact Centre are currently closed. This includes our WhatsApp Service. We provide additional information on the COVID-19 specific help section of the website. Flights departing on, or after 20th April 2020, will still be available for sale via our website. Please continue to follow us on our social media pages, where we will highlight changes and continue to publish relevant updates. Update: Wednesday 01 April 2020 | 12:00 OPERATING UPDATE | 01 APR 2020 LOCKDOWN UPDATE As a result of the lockdowns in Zimbabwe and South Africa our Sales Offices & Customer Contact Centre are currently closed. Our Customer Call Centre & WhatsApp Service will reopen on Wednesday 15th April 2020. All fastjet Zimbabwe flights are currently suspended. We restart flying on Friday 17th April 2020. We have loaded additional information on our COVID-19 specific help section of our website and have created several instructional videos on our YouTube channel, which we will be updating over the coming days and weeks. All fastjet staff will be on leave until 15th April 2020. Flights departing on, or after 17th April 2020, will still be available for sale via our website. Please continue to follow us on our social media pages, where we will highlight changes and continue to publish relevant updates. Update: Friday 27 March 2020 | 13:00 All fastjet flights will not be operating during the period of 27 March until 16 April 2020. Flights will resume on 17 April 2020. Do not go to any of the Airports that fastjet operates from as no staff members will be on duty. For booking assistance and general enquiries Email: customer.zimbabwe@fastjet.com WhatsApp: 0027 10 448 0888 Fastjet Call Centre, Shops and Airport Ticket Sales will remain closed during this period. Update: Thursday 26 March 2020 | 11:00 Customers needing to travel to Zimbabwe Our flights from Johannesburg to Harare today are at full capacity. Any person still requiring to travel to Zimbabwe we recommend you book now on our flight from Johannesburg to Bulawayo which at this time has seats available. Whereas we appreciate that Bulawayo may not be your final destination, this will afford you the opportunity to travel into the country before the start of the South African lock-down. Update: Thursday 26 March 2020 | 10:30 As a result of COVID 19 and the related travel restrictions please note the following measures that we have adopted in the best interest of our valued customers and in adherence with the required measures from the respective authorities: Customers flying from South Africa to Zimbabwe Zimbabwe Immigration is only accepting Zimbabwean Citizens & Permanent Residents of Zimbabwe. Customers flying into Zimbabwe will not be accepted for travel unless you have a Zimbabwean Passport or can prove Permanent Residence status. Customer flying from Zimbabwe to South Africa South Africa commences a lockdown at midnight Thursday 26 Mar 2020. As from this time tonight all international and domestic flights are banned. Any customers who are not allowed entry into South Africa may find themselves in a challenging situation given there will be no flights available to return to Zimbabwe. Customers flying into South Africa who are not holders of a South African passport or Permanent Residence status will not be accepted for travel on our flights FN 8337 Harare to Johannesburg & FN 8663 Bulawayo to Johannesburg. Customers needing to travel to Zimbabwe Our flights from Johannesburg to Harare today are at full capacity. Any person still requiring to travel to Zimbabwe we recommend you book now on our flight from Johannesburg to Bulawayo which at this time has seats available. Whereas we appreciate that Bulawayo may not be your final destination, this will afford you the opportunity to travel into the country before the start of the South African lock-down. Update: Wednesday 25 March 2020 | 12:30 We would like to inform all our customers travelling on Thursday 26 March to and from Victoria Falls of a revised time to our flights. FN8001 from Harare to Victoria Falls will now depart at 10:45AM. FN8002 from Victoria Falls to Harare will now depart at 12:25PM. All affected customers will be notified via SMS and EMAIL. Update: Tuesday 24 March 2020 | 14:00 Fastjet Zimbabwe announced today that as a result of the latest measures introduced in Zimbabwe and South Africa to control the spread of COVID-19, all fastjet flight operations shall be suspended from Friday 27 March until Thursday 16 April 2020, both days fully inclusive. Fastjet confirms that all flights remain operational for today, for Wednesday 25 March and Thursday 26 March 2020. See our website for all available flight details and schedules (click here). Rebooking assistance with no additional fees or fare differences will be offered to all customers holding existing bookings within these date periods. Assistance will be offered via our Call Centre, WhatsApp chat platform, a fastjet shop or your travel agent of choice. We ask customers for their patience while we handle the high number of calls and queries that we are receiving. Further announcements and information will be shared via our website Travel Update section and social media channels. Changes to the trading hours for our call centre and sales shops will be updated as and when applicable. We thank you for your understanding and appreciate your support. Together we can make a difference. Customer sales and service contact details • Zimbabwe: +263 8677 00 60 60 or +263 8677 00 60 61 • South Africa: +27 10 448 0888 • WhatsApp: 0027 10 448 0888 • Email: customer.zimbabwe@fastjet.com Update: Tuesday 24 March 2020 | 10:00 In accordance and with the utmost respect for the individual emergency measures to be applied by both the Zimbabwean and South African Governments in their actions to stem the spread of the COVID-19 in the respective countries, we would like to assure members of the public and our customers of our commitment to comply with the required conditions of trade. We will continue to operate with strict adherence to the travel restrictions and movements of all travellers to and from Zimbabwe and South Africa, supporting essential travel for those nationals and permanent residents returning to Zimbabwe and those travellers who will be in transit via South Africa to their home countries. Update: Monday 23 March 2020 | 10:30 As a result of the Coronavirus (COVID-19) pandemic, we continue to receive multiple enquiries on our operating schedule. We confirm that we are continuing to operate as scheduled to all our domestic and international destinations in our network. To support our customers with our latest flight information and related updates, we will publish details on our Timetable for each day and the following day. This is part of our continued commitment to keeping everyone informed. Click here for our timetable for Monday, 23 March and Tuesday, 24 March 2020. Update: Saturday 21 March 2020 | 10:00 As a result of the Coronavirus (COVID-19) pandemic many people are asking us whether we are flying. Fastjet remains committed to providing our customers with regular services. We understand the importance of essential airlinks for the markets that we serve and will remain operating for as long as are we permitted to do so and for as long as our customers still continue to fly with us. • We are operating on all our routes. We have made some amendments and consolidated some flights. Our latest flight details are found on our website. • We have extended maintaining our current offer, until June 30 2020, whereby customers can bring two items of luggage at no cost on our international flights between Harare and Johannesburg, and Bulawayo and Johannesburg, • We have extended some of our sale fares, demonstrating our commitment to affordable air travel even during challenging times. All subject to availability. • We have introduced a Flexible Change Policy that allows our customers unlimited changes to their bookings, up to 24 hours before their departure, with no fees to be paid, only fare differences. Available until June 30 2020. We thank you for your support and understanding as we continue to serve the needs of our customers with prescribed safety and regulated standards. Contact Details Customers: Call Centre Tel: +263 8677 00 60 60 / +263 8677 00 60 61 / +27 10 448 0888 WhatsApp: 0027 10 448 0888 Trade: Tel: +263 (0)86 77 00 60 62 Email: trade@fastjet.com COMMERCIAL FASTJET ZIMBABWE Update: Friday 20 March 2020 | 13:30 NOVEL CORONA VIRUS (COVID-19) The Novel Coronavirus (COVID-19) pandemic and the global travel restrictions imposed to contain the spread of the virus continues to impact airlines and the wider travel communities negatively. At fastjet, we remain committed to providing our customers with the regular services that they have become accustomed to. However, we are experiencing a drop in local and global passenger demands for air travel As a result of this, we have made some flight schedule amendments, allowing us to adjust to the lower demands while still maintaining services on all our routes. Changes made to our flying programme have considered our own business needs, as carefully as we have those of our customers and the communities we serve Our international services between Harare and Johannesburg are presently the most significantly impacted upon, and it will be on this route where our frequent customers will notice a reduction and adjustment in our frequency and schedule. Our up to date flight programme can be found on our website, www.fastjet.com. We continue to support a Flexible Change Policy, which we announced on 16 March 2020, offering all customers unlimited booking changes with no fee. For more details, please read previous updates. We would like to assure our customers and our trade partners that we are continually evaluating the situation, and will remain focused on doing what is best for all, whilst still supporting global efforts to prevent the spread of the COVID-19 virus. We are aware call volumes to our Call Centre are currently very high,we are working hard to assist all customers as quickly as possible and would like to apologise for any inconvenience. We remind customers that they may also change their bookings via www.fastjet.com or by contacting us via WhatsApp. We thank you for your support and understanding as we continue to serve the needs of our customers with prescribed safety and regulated standards. Contact Details Customers: Call Centre Tel: +263 8677 00 60 60 / +263 8677 00 60 61 / +27 10 448 0888 WhatsApp: 0027 10 448 0888 Trade: Tel: +263 (0)86 77 00 60 62 Email: trade@fastjet.com COMMERCIAL FASTJET ZIMBABWE Update: Friday 20 March 2020 | 12:30 Based on the latest developments of the COVID-19 epidemic, customers are advised that South Africa, Department of Home Affairs, have issued new Temporary measures in respect of foreign nationals. We ask all international travellers to familiarise themselves with the latest requirements and restrictions by visiting the following page. http://www.dha.gov.za/index.php/corona-virus-information Update: Wednesday 18 March 2020 | 14:30 Travel with Confidence Based on the known developments regarding COVID-19, we remain committed to keeping our customers informed on the impact this might have on their travel plans. The conditions set out in the travel ban announced by the government of South Africa does not affect our route network. We are however mindful that this ban may restrict some customers travel plans and it’s for this reason that we are repeating our commitment towards easing any customer concerns or assisting those who may not be able to travel as planned. We are offering all fastjet customers unlimited free changes at no fee until 30 June 2020, fare differences may apply. We shall continue to monitor the Covid-19 situation very carefully, including the latest guidance from public health authorities in all the destinations we fly to with reassurance to all our customers that we are following all official advice on health precautions. The safety and wellbeing of our customers and our staff continue to be our top priority, and we thank our loyal customers for their continued support and for their noteworthy display of confidence choosing fastjet. Update: Monday 16 March 2020 | 10:30am Following the address by South Africa’s President Cyril Ramaphosa, on Sunday 15 March 2020, we would like to reassure all our customers that our international flight schedule between Zimbabwe and South Africa and our local domestic schedule in Zimbabwe are unaffected, operating as planned. In the event of any change to our operational schedules or business processes, affected customers will be contacted using the details provided at the time of making the reservation. We will also provide updates via our website and social media channels. Customers with booking secured via a Travel Agent or third-party service provider, will be informed via their Travel Agent. We will be supporting all measures implemented to help us all in overcoming the challenges that COVID-19 presents. We thank you for your continued support and understanding in advance of any changes that may result due to any extraordinary circumstances. Update: Friday 13 March 2020 | 10:30am Travel with Confidence We are committed to the people and the communities we serve. The safety and wellbeing of our customers and staff is our top priority. Appreciating the travel necessity for many of our customers, we remain committed to the highest standards of safety and hygiene as we continue to serve all our destinations. We would like to share some information to help you travel with confidence. Coronavirus The outbreak of the 2019 Novel Coronavirus, or COVID-19 as is the scientific name of the disease, has been labelled by the World Health Organisation (WHO) as a pandemic. The World Health Organization (WHO) have stated that the containment of this virus is feasible and must remain a top priority. We all have a part to play to prevent the spread. Staying Safe When Flying Our Aircarft Cabin In addition to our cleaning routines, our aircraft cabins are also disinfected. We follow the latest hygiene protocols and cleaning procedures, in accordance with the WHO and aviation standards, using approved products. We care about your peace of mind, and that is why we have increased the frequency with which we apply our cleaning and disinfection procedures. Our Staff Our staff receive regular briefings and updates on the latest developments. This includes information on how to best look after you and themselves. We keep them continually updated so that they may assist you with any queries or concerns you may have. Transmission The Coronavirus is not an airborne disease. The quality of the air within aircraft cabins is not a major source of concern. Transmission of Coronavirus occurs via direct physical contact with infected respiratory droplets. Which is why it is very important to follow all advice and to avoid touching your eyes, nose, and mouth. Airports At airports you will see staff wearing protective gear, more hand sanitizer stations, increased cleaning procedures and lots of awareness. Temperature checks are conducted on arrival. At check in there will be some health questionnaires that the authorities are conducting. It’s essential that we all do our individual part to combat the spread of coronavirus. Well-Being & Travel Tips Regularly washing your hands is one of your best defences against COVID-19. Wash your hands with soap and water for at least 20 seconds. It is also recommended using an alcohol-based hand sanitiser product. Avoid touching your mouth, nose and eyes. The use of face masks is unproven as a defence against the infection. Some people may feel reassured wearing a mask. If you do, then please follow proper procedures for the use of a mask and more important for the disposal. Prevention of Infection We all have a responsibility towards our own health. It is important we understand how to protect ourselves against infection 1. Try to avoid direct physical contact with any person that is ill. 2. Wash your hands regularly, for at least 20 seconds, using soap and water or an alcohol-based hand sanitiser. 3. Try to avoid touching your face (particularly your mouth, nose and eyes) unless you’ve just washed your hands properly. Symptoms Symptoms of Coronavirus are very similar to the common cold and flu. In particular having a temperature/fever and a cough. If you are experiencing such symptoms you should contact a medical practitioner. 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