Solutions Products Customers Company Resources TOGGLE DROPDOWN CONTACT US Customer Service Deliver better support for customers and agents Connect agents and customers in a way that personalizes interactions, improves satisfaction, and reduces agent attrition. REQUEST A DEMO Play Video Help customers find the right answers Give your customers a powerful, personalized support portal that makes it easy to find what they need. Lucidworks helps customers intuitively find product, purchase, and policy information. Support the agents that support your customers Make life easier for your agents with technology that puts all of the relevant information they need in one place. With Lucidworks, agents can find answers to resolve customer issues quickly using fewer systems and platforms. Service features Create experiences that let customers and agents find what they need, right when they need it. Customer insights Gather insights from all customer touch points and deliver better outcomes across the customer service journey. Agent insights With instant access to related knowledge and cases, your agents spend less time searching and more time helping. Customer support and portal search Improve call deflection by making it easier for customers to find relevant policies, product specs, and knowledgebase articles on their own. Smarter answers Use deep learning to make interactions with chatbots and virtual assistants feel more human and conversational. LEARN MORE Recommendations Create better experiences by using powerful deep learning to interpret user intent and match relevant content to a service inquiry. Subject matter experts Allow your agents to access tribal knowledge across their organization so they can help customers faster with connections they find internally. Industries Health services HIPAA-compliant products allow medical professionals to securely manage information requests. Retail Easy access to data helps agents and customers find answers to every question. Telecommunications Increase profitability and decrease customer churn with self-service systems that scale data across the organization. Transportation Connect data across all channels to keep customers happy and informed of changes in real time. Banking Resolve customer service inquiries involving sensitive information quickly, with secure deployments. Education Organize unstructured data to provide students with easy access to self-service knowledgebases. Connected customer service for the world’s biggest brands Play Video Red Hat empowers customers to self-serve Learn how Red Hat improved detection of the intent behind users’ queries. EXPLORE THE CASE STUDY Events and resources EBOOK Improve Customer Self-Service Adoption by Automating Knowledge Capture and Curation How AI-enabled automation is transforming the customer self-service experience. READ NOW BLOG Why Everyone Hates Your Chatbot (Including You) We hate our chatbots for two main reasons: terrible answers and a terrible experience. READ NOW ON-DEMAND WEBINAR Alleviate customer service pain points with data from user interactions How do we begin to surface the customer experience users crave? It starts by analyzing and understanding user interaction data, or signals. WATCH NOW Bring customers and agents closer If you’re ready to create personalized customer service experiences, this is your moment to act. Fill out the form to contact us, and let’s get started. 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