HOME CUSTOMER TOOLBOX FAQS Customers Who we are Working with customers Our approach Our commitment to customers Customer toolbox FAQs Jargon buster Free and independent advice Credit reference agencies Debt checker General Who is Arrow Global? Why is Arrow Global asking me for payment? Is Arrow Global allowed to do this? I have never had an account with the business mentioned in your letter, why are you contacting me? Do you charge interest on the money that I owe? Account management If I now owe money to Arrow Global, why am I being contacted by another company? Should I deal with Arrow Global or the other company? If Arrow Global has purchased my debt, doesn’t this mean that the amount owed is paid off? Why should I pay Arrow Global if I’ve never borrowed money from you? What is the minimum payment that I can make? Can I defer payment? The balance on my account is incorrect, how do I fix this? I think I’ve overpaid, how do I get a refund? I don’t want to deal with the company that is managing my account, what can I do? I believe that I have received this communication in error, what do I need to do? Financial difficulty I’m on a benefit and I can’t afford to make repayments, what should I do? I have appointed a money advisor to manage my account so why have you written to me? What happens if I don’t pay? Where can I go for free and independent advice? Credit record How can I find out if my credit rating has been affected? How could my credit rating be affected? If I pay my debt will my credit rating be cleared? How do I repair my credit rating? Data protection How do I find out what personal information Arrow Global is holding about me? Complaints I feel I’ve been treated unfairly, how do I make a complaint? Common misconceptions If I don’t acknowledge the outstanding balance, will I still have to pay the money back? Will my outstanding balance disappear if I ignore the letters and notices about my account? Wasn’t the outstanding balance paid off when Arrow Global purchased my account? Is it true that my credit rating can only be affected if I acknowledge the outstanding balance? Could my house could be blacklisted by credit reference agencies? © Legal information Terms & Conditions Privacy and cookies notice Sitemap