RVA Burger Menu Richmond Quick Links VIRTUAL CITY HALL SOCIALS PAGE CITY NEWS BACK TO DEPT Contact Us 911: Call if you can, text if you can't Non-Emergency / file a Police Report: 804-646-5100 Business Phone: 804-646-5911 Email us: 911rva@richmondgov.com About the Richmond Department of Emergency Communications Previous Next Richmond’s Department of Emergency Communications answers and dispatches all 911 and non-emergency calls for the city of Richmond. It also provides and supports the public safety infrastructure. Answering more than 450,000 calls for service yearly, it is one of the busiest emergency communications centers in Virginia. After a multi-year process of evaluation, it earned the national Public Safety Communications Accreditation on May 4, 2019, from the Commission on Accreditation for Law Enforcement Agencies Inc. (CALEA). Less than 2 percent of all emergency communications centers in the United States earn this accreditation. Mission We exist to answer and dispatch all 911 and non-emergency calls as well as provide and support public safety infrastructures for citizens and other stakeholders of Richmond, internal City departments and other external partners in order to ensure safety by linking the public with first responders and other non-emergency services so that we deliver efficient, expedient, courteous quality service which promotes a safe, supportive, and thriving community. Vision We sustain customer trust by providing reliable emergency communications services in a timely and efficient manner. Department overview The Department of Emergency Communications (DEC) is designated as the Public Safety Answering Point (PSAP) for the City of Richmond’s E-911 telephone system and is charged with the appropriate routing of E-911 and non-emergency calls for service. The department shall also be responsible for the coordination of all emergency radio and telephone communications for Public Safety Agencies of the City of Richmond. Core values Emergency response In the event of an emergency, such as an accident with injuries or a crime in progress, please call 911. If you cannot call, you may send a text to 911. How to get help from 911 Footer menu Accessibility Auditor Reports FOIA Privacy Policy RVA 311 Tech Issues Emergencies: Call or text 911 Non-Emergency Police: Call (804) 646-5100 Report issues at rva311.com Information and Non-Emergency Services: Call 3-1-1 900 E. Broad Street, Richmond, VA 23219 Hours: Monday - Friday, 8am - 5pm Mayor Levar Stoney Select language Select Language English Afrikaans Amharic Arabic Armenian Bengali Bosnian Chinese (Simplified) Filipino French Haitian Creole Hindi Hmong Italian Khmer Korean Kurdish (Kurmanji) Lao Mongolian Myanmar (Burmese) Nepali Persian Portuguese Punjabi Russian Somali Spanish Sudanese Swahili Thai Turkish Urdu Uzbek Vietnamese Yoruba Zulu RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción, llame al 804-646-0145.