Search: Home > About CoreStreet The CoreStreet Advantage CoreStreet Products Public Key Infrastructure CoreStreet PIVMAN Solution Physical Access Control CoreStreet Solutions Government Business and Industry Identity Services Infrastructure About CoreStreet Subscribe Support Library Contact Us About CoreStreet ActivIdentity – CoreStreet Acquisition Agreement Announcement Frequently Asked Questions » Products and services developed by members of the CoreStreet Partner Program bear this mark. Learn More » Memberships Every day, the world's most demanding government and private enterprises rely on CoreStreet software to ensure the security and reliability of their smart credential infrastructures and applications. News and Events Partners Patents Library Copyright © 2009, CoreStreet Ltd. | Legal Notices | Privacy Policy | Glossary | Library | How to Buy | Contact |

Search: Home > Support The CoreStreet Advantage CoreStreet Products Public Key Infrastructure CoreStreet PIVMAN Solution Physical Access Control CoreStreet Solutions Government Business and Industry Identity Services Infrastructure About CoreStreet Subscribe Support Library Contact Us Support Existing Support Customer? Log in to CoreStreet Support » CoreStreet provides support for products purchased directly from CoreStreet. As described below, annual support subscriptions include product updates and upgrades, with three choices of response time and availability. Note: If you purchased your product from another company (such as an OEM, VAR, or SI), please contact them for information on technical support and product upgrades. Features Product Updates — Bug fixes and minor enhancements Product Upgrades — Major new features and functionality Knowledge Base Access Incident Response — The annual subscription fee depends on which of these three levels is selected: E-mail and Web support — Response to unlimited incident requests via e-mail and support website. Dedicated phone support during the business week (14 x 5) from an engineer who follows the incident through to resolution. Dedicated phone support around the clock (24 x 7 x 365) — Fastest response time and greatest availability. Subscriptions If you purchased your product directly from CoreStreet, contact your CoreStreet representative for more information. Copyright © 2009, CoreStreet Ltd. | Legal Notices | Privacy Policy | Glossary | Library | How to Buy | Contact |