Insights Archives View All June 2021 May 2021 April 2021 March 2021 January 2021 October 2020 September 2020 August 2020 July 2020 April 2020 March 2020 February 2020 December 2019 November 2019 October 2019 September 2019 August 2019 July 2019 June 2019 April 2019 February 2019 January 2019 November 2018 October 2018 September 2018 August 2018 June 2018 May 2018 April 2018 February 2018 January 2018 December 2017 August 2017 July 2017 June 2017 May 2017 April 2017 March 2017 January 2017 April 2016 November 2015 Category View All Artificial Intelligence Blog Business Cloud-Based Customer Care Data Center For Fun General IT Microsoft Exchange Microsoft Office 365 News Security Technical Virtualization Employee Engagement Innovation During Troubling Times Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article] Analytics and the Power of Data in the Contact Center Since the beginning of business as we know it there is one thing that has remained consistent … [read article] May 25, 2021 – VMware vCenter Server Updates Apply VMware vCenter server updates from May 25, 2021 to mitigate remote code execution and authentication vulnerabilities. Recently, [read article] The Difference and Importance of Employee Experience vs. Employee Engagement Employees are the heart of every organization. Without people, an organization would not succeed. The nature of today’s [read article] Taking Your Customer Experience to the Next Level with the Digital Front Door When it comes to customer service, “digital front door” is an emerging term you may be starting to [read article] Recognizing and Preventing Social Engineering Attacks Cybercrime is not a new concept. We’ve all heard about the email scams and ransomware attacks that happen [read article] Apply Microsoft April 2021 Security Update to Mitigate Newly Disclosed Microsoft Exchange Vulnerabilities Recently, Microsoft has released software updates to mitigate significant vulnerabilities for on-premise Exchange 2013, 2016, and 2019 servers. [read article] Todays Hot Topic … Employee Engagement If I go back to “pre-pandemic” and told you that Employee Engagement was the new hot topic, I [read article] Security Alert: Microsoft Exchange Vulnerability EDCi would like to share some critical manufacturer patching notifications with you. In early March Microsoft announced the [read article] 7 Ways to Prepare Your Business for Ransomware Attacks As you may have read in the news, Ransomware attacks continue to be a top security concern for [read article] ALERT: DTLS Amplification Distributed Denial of Service Attack on Citrix ADC and Citrix Gateway Citrix published Security Bulletin CTX289674 on December 23, 2020 covering a DDoS attack recently discovered in Citrix ADC (formerly known [read article] Having Trouble Recruiting IT Talent? Try TEALS! Try TEALS, it will be a lasting memory… Are you struggling with recruiting IT talent? I think everyone [read article] 1 2 3 … 7 > Our Offices N779 Communication Drive Appleton, WI 54914 10437 Innovation Drive Wauwatosa, WI 53266 1.800.332.3553 marketing@edci.com Privacy Policy Connect With Us Footer Signup SIGN UP ©2021 EDCi. All rights reserved. Website design & development by