Who we are Services for Communicate self-reading Assistance and Contacts News  SMAG Services for Utilities Water Meter Readings The measurement unit of the Integrated Water System (SII) is the device suitable for measuring the volumes in transit. The set of measurement activities functional to the management of the meters, with particular reference to the instruments that comply with the regulations and prescriptions in force, installed at the users, is defined as user measurement. The service is carried out by one of our operators through photo-reading of the meter to ensure transparency. The criteria for carrying out metrological checks on meters are regulated by Ministerial Decree n.155 / 2013. Attempts to collect the readings are made according to: For end users with average annual consumption up to 3000 cubic meters: 2 collection attempts per year; For end users with average annual consumption above 3000m3: 3 collection attempts per year. The time intervals between one reading and the next vary according to consumption: In the case of 2 harvesting attempts per year: 150 calendar days; In the case of 3 harvesting attempts per year: 90 calendar days. Ask for information here GAS meter readings Detection of the volume indicated by the meter, in order to qualify the final customer's consumption by means of a photo reading. Ask for information here Switching Readings By switching readings we mean those readings that are extraordinarily carried out by Our Company for ANY SELLER, at users who have made a change of Vendor. The management times for the change of Vendor depend on the new supplier chosen, but generally vary from 1 to 2 months. At the end of this period, the old Seller will ask for a last reading of the meter and will issue a final invoice to the customer. This last reading will then be the starting point for the consumption count under the conditions of the new Seller. The time at our disposal to be able to detect this type of reading ranges from 5 working days before the first day of the month in which we are responsible for carrying out the reading, to 3 working days after the first day of the month. For example , if the month in which we can take the reading is February 2018, the reading period ends on February 3, 2018, then we can no longer collect this type of reading. However, they can be communicated directly to your Seller. We remind you that you can also communicate your reading through our site, by the end of the reading period. Ask for information here Readings by Voltura It is the change in ownership of a supply from one customer to another with the same seller without interrupting the gas supply. Ask for information here Technical Activities on GAS Meters Smag manages all the technical activities on gas meters in a specialized way, such as: Activation of gas measurement groups It is the start of the power supply to the redelivery point, following a new supply contract, modification of the contractual conditions, taking over a previously deactivated supply. The activity is limited to the measurement group Disabling of gas measurement groups The operation takes place at the request of the sales company which intends to terminate the contractual relationship with the end customer. The operator closes the external tap on the user branch, reads the meter, affixing the yellow card. In the event that the operator finds that the meter is in a non-compliant position, he performs the deactivation of the counter. Counter replacement Activities of substitution of meters in order to comply with the provisions of the regulations and current legislation. Ask for information here Technical Activities on Water Meters Smag manages all the technical activities on water meters in a specialized way, such as: The sealing and the sealing of the water meter take place following a request by the user for the deactivation or activation of the supply. Seal or shutdown of the water supply: The activity is carried out by a technician who closes the interception valve upstream of the meter, blocks it with the special wire with seal and affixes a tag with the user data to signal the activity. Nozzle or water supply activation: The technician removes the seal and opens the valve upstream of the meter. Counter replacement Replacement of water meters at the request of the customers. Ask for information here Backoffice activity In addition to technical activities, SMAG carries out ancillary BackOffice activities for its customers such as: Practical feedback; Measurement data pre-validation service; Rev counter management; Management of appointments for technical activities. Ask for information here CONTACTS UTILITIES + FOR THE CONDOMINIUM ONLINE READINGS Certifications SMAG Società Multiservizi Acqua e Gas Srl with single shareholder 16138 Genoa Via Piacenza, 54 Tel. +39 010 55 86 759 info@smagservizi.it © 2019 SMAG Società Multiservizi Acqua e GAs Srl - GENOA - Share Capital € 20,000.00 int. vers. - Reg. Imp. Genova - CF and VAT number 01156000117 / Privacy & Cookie  This site uses technical cookies and third-party cookies are sent to manage login, navigation and other functions. By clicking 'Accept' you allow the use of cookies, in the extended information you can find further information about the use of third-party cookies and their disabling. 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