Home Services About Commercial More Special Offers Service Partner Finance Options Schedule (434) 298-2151 November 21, 2018 Service Titan: The Future of Customer Service A Smarter and More Efficient Way to Manage As manager of the call center, there is never a dull day for Chrissy Kelly. Her job involves overseeing all of the operations in the department, meaning she must keep track of a lot of information. The call center team works together to handle all follow-up coordination, service agreements, booking calls, dispatching, and much more. “Our highest priority is to take care of the customer, and we always aim to do that with empathy and understanding,” Chrissy revealed. To optimize the amount of time spent with each customer, it is essential that their operating system runs efficiently and reliably. Luckily, the new software has gone above and beyond their needs. Chrissy explained, “before, I would have to do things manually, which was really time-consuming. Our new software takes most of the repetitive daily tasks off of our plate. Now, we can focus on more important things like helping the customers over the phone.” So, What does this Mean for Customers? “The biggest changes are the different ways we will be able to communicate with customers. Now, customers can choose to receive reminders about appointments through email or text. The new dispatching notification system also allows them to pull up a map and see the tech move along their route,” Chrissy explained. The new system has the ability to evolve with time, providing different updates and potential add-on services for the future. In many ways, it is a reflection of the W.E. Brown family itself. As time passes, we consistently strive to raise the bar on customer service in innovative ways. The W.E. Brown family embraces change, but the reason behind it stands the test of time. For us, the customer always has and always will come first. “Now, we can send notifications and invoices to the customer in the blink of an eye, and take method of payment over the phone. Our customers have responded to this change in the system very well.” -Tana Coleman, Call Center Keep Reading View All TROUBLESHOOT A TRIPPED CIRCUIT BREAKER. When a breaker trips in your home, it’s due to overcapacity or a short: The breaker trips, stopping the flow of electricity as a safety measure. A tripped main breaker will cut the power off to your entire house. SOME COMMON CAUSES CAN INCLUDE: too many appliances; appliances that require too much electricity; damaged breakers; Read More TROUBLESHOOT UNEVEN HEATING. Routine maintenance makes sure your heat pump is working at peak performance. But if one room is typically colder than the rest of your home, here are a few DIY tips you can do to help. Test your thermostat. Affix a thermometer on your wall next to your thermostat. Place a towel behind the thermometer Read More TROUBLESHOOT A CLOGGED TOILET. To ensure that your toilet doesn’t overflow, remove the lid from the toilet tank and close the rubber flapper—unless you have a pressure-assisted tank. You may also reach behind the toilet and turn off the water supply. (Make sure you turn the supply back on when you’re ready to flush again.) PLUNGER Grab a heavy-duty Read More Only $99 to unclog your Main Sewer Line. PLUS get a... Print Coupon The Main Sewer Line refers to the sewer pipe running from outside of your home to the street. If we... 0% APR—36 months* on Carrier Systems. Print Coupon *The Carrier® credit card is issued by Wells Fargo Bank, N.A., an Equal Housing Lender. Special... Home Plumbing About Heating Commercial Air Conditioning W.E. Blog Electrical Careers Smart Get Comfy Schedule Now Copyright 2021, W.E. Brown, Inc. All Rights Reserved (434) 298-2151 | 915 Monticello Rd. Charlottesville, VA 22902 Site Powered by Geoff Rogers Design