Jump to content Support IT solutions IT career URANO.blog Contact Service Operations We operate several thousand IT workstations and several hundred data center systems. We deliver standardized services across the entire service stack: from the workplace to the data center. Our services Individually configurable, SLA-based services "out of the box" Regulated availability and high security (in the private cloud / URANO UCloud or public cloud) Efficient remote and on-site services, on request in your on-premise data center Modular structure of the service portfolio: Each service is available in different levels of performance, almost as modular as possible and can be precisely combined with other services Service desk and first-level support as your single point of contact up to 24 hours a day - high initial resolution rate Your own service delivery manager as your permanent contact Unsere leistungsstarken Services „Made in Germany“ Service Operation – Mehrsprachiger Service Desk (SPOC) – Flexible Servicezeiten (bis zu 24/7) – Shared Pool oder dedizierte Teams – Call-Annahme und -Qualifizierung – Integrierter First-Level-Support für Server, Betriebssysteme, Mail-Systeme und Mobile Devices – Schnelle Reaktionszeiten und hohe Erstlösungsquote Service Governance – Service Delivery (Queue) Manager – Transition Management/Onboarding – Service Management – Business Continuity Management – Risk Assessments IT Service Management Tools – Professionelles Ticket-Tool – Proaktives 24/7-Monitoring Sie möchten mehr über unseren Service Operations erfahren? Contact us Copyright 2020 URANO Informationssysteme GmbH | All rights reserved Privacy settings We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience. Essential marketing External media Accept all Save on computer Individual data protection settings Cookie details Data protection imprint