GOVERNMENT SERVICES DOING BUSINESS OUR COMMUNITY HOW DO I... Search HomeGovernmentTown OperationsUtility Billing / Customer Service A A Utility Billing / Customer Service Having trouble making utility and rent payments? Check out these resources for help! Complete the Payment Plan Agreement if you are having difficulty paying utilities bills dated prior to 6/1/2021. Making a Payment Services we Provide Online Payment in eServices Access our eServices site to: Sign up for paperless billing View current and past utility bills and consumption history Make payments online with no additional service fee (Visa and MasterCard accepted) Please note: The eServices website is best viewed using Google Chrome, Mozilla FireFox, and Microsoft Edge browsers. Customer Service - (919) 362-8676 Call the customer service line to use pay-by-phone services, access general account information, and inquire about billing history. View Terms & Conditions before using this service. NOTE: Please have your account number ready when dialing in. Other Payment Methods Bank Draft: To enroll, complete the Bank Draft Form Drop Box (available 24/7): Apex Town Hall parking lot, 73 Hunter Street Walk-in: Monday - Friday, 8 am - 5 pm, Apex Town Hall, 73 Hunter Street Mail-in: Town of Apex, PO Box 250, Apex NC 27502 Additional Assistance: Customer Service Line (919) 362-8676 (automated service available 24/7) Reconnection After Nonpayment After-hours reconnections needed due to a non-payment cutoff are available from 5:00 pm to 10:00 pm on the date of disconnection only for a fee of $75.00. The past due balance and all fees must be paid by 12:00 noon the next business day in order to retain services. Any request for reconnection after the disconnection date will be handled during normal business hours from 8:00 am to 4:00 pm, Monday - Friday once the past due balance and all fees are paid. To request an after-hours reconnection, complete the Reconnection Request Form or call 919-372-7455. Common Utility Concerns For all utility emergencies please call 919-372-7475 To request a leak adjustment for your utility bill, complete the Leak Adjustment Form. Water / Sewer Phone Number Online Form Billing question / High bill concern (919) 362-8676 Request bill adjustment due to leak (919) 362-8676 Online Form Connect Service Questions (919) 362-8676 Online Form Disconnect Service Questions (919) 362-8676 Online Form Disconnection due to non-payment (919) 362-8676 Mark utility lines / Call before you dig 811 Online Form Sewer backup or other issue (919) 372-7475 Online Form Water pressure problem (919) 372-7475 Online Form Water quality issue (919) 372-7475 Online Form Water service concerns / no water (919) 372-7475 Online Form Garbage / Recycling / Yard Waste Call Bulk Item Collection (919) 362-8676 Garbage / Recycling Missed (919) 362-8676 Grass Clippings / Limbs / Leaves to be Collected (919) 362-8676 Need Moving Boxes Collected (919) 362-8676 Need Repair of Garbage / Recycling Container (919) 362-8676 Electric Service Call Power Outage or Surge (919) 372-7475 Electric Service Concern (919) 249-3531 Billing Questions / High Bill Concerns (919) 362-8676 Disconnect Service Questions (919) 362-8676 Disconnection Due to Non-Payment (919) 362-8676 Street Light Outage or Concern (919) 249-3531 Electric Heat Pump / Hot Water Heater Rebate (919) 249-3531 Load Management Switch Concern (919) 249-3531 Customer Service 73 Hunter Street Apex, NC 27502 Directions Phone: (919) 362-8676 Fax: (919) 249-3329 24 Hour Water, Sewer, Electric Emergencies: (919) 372-7475 Hours Monday through Friday 8 am to 5 pm Staff Directory FAQs What utility services does the Town of Apex provide? How long will it take to connect my utility services? How do I disconnect utility services? View All Connection & Disconnection (Residential) Commercial Utility Services Neighbors Helping Neighbors North Carolina Green Power Utility Account Access / Payment Utility Rates & Schedules Pay-by-Phone Terms & Conditions COVID-19 Resources Let us help you! 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Box 250 Apex, NC 27502 Phone: 919-249-3400 Hours Monday through Friday 8 am to 5 pm QUICK LINKS Town Departments Public Records Request Open Gym Employee Intranet Youth Athletics Apex Community Park CONNECT WITH US Facebook Twitter YouTube Instagram NextDoor Home Accessibility Copyright Notices Contact Us Staff Sign In Government Websites by CivicPlus®