Pension Payment Calendar Check Mailed Direct Deposit Menu Log In / Register Operations During Pandemic Last Updated 7/29/21 Please see the FAQs below about conducting business with NYCERS during the pandemic. Check this page periodically for updates. In Compliance with Local Law 75 of 2020, please read NYCERS’ Return to Office Checklist HERE. The NYCERS Board of Trustees will continue to meet as scheduled. Please check HERE for meeting dates. The public session of the Board of Trustees meeting is livestreamed on the meeting day and then archived HERE. Customer Service Q: How can I get help with my account? Q: How do I access MyNYCERS? Q: I want to join NYCERS. How do I submit my membership application? Pension Payments Q: Will I still get my pension check? Q:  If I am a retiree who is 85 or older and I received a Payroll Verification Affidavit (NYCERS Form #355) in the mail, do I need to fill it out and get it notarized? Forms, Notary Q:  How can I submit forms, documents, or other correspondence to NYCERS? Q:  How can I get an original birth certificate or other vital record to NYCERS, so I can get my benefit? Q:  Do I need to get new Letters Testamentary (LT) or Letters of Administration (LOA) if they are more than six months old, and do they need to be original? Loans and Refunds Q:  Can I still take out a loan? Q:  Can I still apply for a refund? Retirement Applications Q:  Can I apply for Service Retirement online? Q: Will processing times be longer for retirement applications and other forms? Q:  If I file for Service Retirement online, how will I get the Retirement Receipt to give to my employer? Q:  How can I get the paperwork I need for my Retiree Health Insurance? Q:  Can I assign someone to act on my behalf if I become incapacitated, and contact NYCERS if I’m unable to do so? Q: If I want my Power of Attorney (POA) to be able to name themselves as beneficiary, what do I need to do? Q:  What do I need to do in order to make sure my Power of Attorney (POA) is valid? Q: What can be done if a member becomes incapacitated and does not have a Power of Attorney (POA) or Guardianship? Q: Where can I find information about how to retire now that in-person seminars are temporarily suspended? Disability and Survivor Benefits Q:  Is the NYCERS Medical Board still reviewing applications and examining applicants? Q:  Will the Board of Trustees still hear disability cases? Q:  Is the World Trade Center (WTC) Review Committee still meeting? Will I get a determination on my Notice of Participation? Q:  Is there a disability presumption bill that awards uniformed members disabled by the COVID-19 illness a three-quarters disability pension? Q:  If a member dies of COVID-19, will their beneficiaries be entitled to an Accidental Death Benefit? Q: How can I obtain a death certificate for a member, pensioner, or beneficiary at this time? Income Limitation, Workers’ Compensation, Social Security Offset Q:  If the Federal tax filing date was changed for income limitations purposes after retirement, is NYCERS requiring retirees to submit their tax returns now? Q: Is an Accidental Death Benefit offset by Workers’ Compensation benefits? Q: Do I still need to submit my documentation to NYCERS for my Workers’ Compensation? Q:  Do I need to notarize Form #354 before I submit it to NYCERS? Q: Do I still need to submit my Social Security documentation if I am receiving an Accidental Death Benefit? Remit Payment Q. How can I make a payment to NYCERS? Legal Proceedings Q:  How can I serve NYCERS with court documents? Q:  How can I submit a Domestic Relations Order to NYCERS? Q: Do I still have four months from a NYCERS final determination to bring an Article 78? Customer Service Center Contact the Call Center for information. Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Mon-Fri, 8am-5pm. Call Center Hours Monday-Friday, 8 am – 5 pm (347) 643-3000 Within NYC (877) 669-2377 Toll-Free (347) 643-3501 TTY Forms and Correspondence: Mailing Address & Instructions Executive Offices M–F 9 am – 5 pm 335 Adams Street, Suite 2300 Brooklyn, NY 11201-3724 Email NYCERS’ Executive Director Submit a Media Inquiry Only for use by members of the press. Connect with Us © New York City Employees’ Retirement System Disclaimer & Privacy Policy Sitemap ✎ Chat with us