Visit Financial Professionals site Log In Help Center Home Products Education About Us Home / Brighthouse Financial is here to help A response to the evolving COVID-19 situation from President and CEO Eric Steigerwalt. Quick Links Answers to Common Questions For Our Customers and Partners Questions? Contact Us Resources for Navigating a Volatile Market Answers to Common Questions For Our Customers and Partners During this challenging time, the health and safety of our partners, customers, employees, and their families is Brighthouse Financial’s highest priority. We take our responsibility to our customers and communities very seriously. Q. What business continuity steps is Brighthouse Financial taking? As cities and states across the country began to enact measures to help protect the health and safety of their communities, we promptly implemented our business continuity plans and successfully shifted all our employees to a work-from-home environment. Our sales and support teams remain fully operational to serve our partners and customers. Q. How is Brighthouse Financial positioned financially in this changing economic environment? Brighthouse Financial is built on a strong financial foundation, and we strive to protect our business by maintaining balance sheet strength through business and market cycles. We believe we are well positioned to weather the current environment and continue to deliver on our promises: our balance sheet is strong, our investment portfolio is well diversified and high quality, and we believe we have significant protections in place against a prolonged period of low interest rates. Q. How is Brighthouse Financial responding to community needs? We know that COVID-19 continues to have a significant impact on many members of our communities. Since the pandemic began, Brighthouse Financial has donated over $700,000 to local food banks and other organizations to support those in need. We will continue to focus on providing COVID-19 relief to our communities to help meet pressing needs during these trying times and beyond. Q. What is Brighthouse Financial doing for customers who may be adversely impacted? Some of our customers may continue to be adversely impacted by the COVID-19 pandemic, and we are here to help. Please contact us using the numbers below to reach a team member who can answer your questions about any financial accommodations that may be available to you. For questions about your retirement plans, please contact your financial professional directly. We continue to closely monitor the situation and remain confident in our strategy and focused on delivering for our customers and financial professionals, no matter the macroeconomic environment. Thank you for your continued partnership during this time. Sincerely, Eric T. Steigerwalt President and CEO, Brighthouse Financial This material contains forward-looking statements within the meaning of the federal securities laws. Click here for additional information. Trusted by over 2 million customers and with 2.8 million annuity contracts and life insurance policies in force, Brighthouse Financial® is proud to be a FORTUNE® 500 company and one of the largest providers of annuities and life insurance in the U.S.1 Learn About Our Financial Strength Questions? Contact Us For information on possible financial accommodations for your policy due to adverse impact from the COVID-19 pandemic, please use the following numbers: Brighthouse SmartCare® Hybrid Life and LTC Insurance and Brighthouse Simply Select® Term Life policies: (800) 882-1292 All other life insurance policies: (800) 638-5000 All annuity products: (800) 882-1292 Group annuities: (800) 560-5002 Disability policies: (844) 405-1390 Total Control Account: (800) 638-7283 Resources for Navigating a Volatile Market 3-Minute Article What to Know About Bull and Bear Markets and Your Plans for Retirement 2-Minute Article 3 Questions to Ask Your Financial Professional During Market Volatility 5-Minute Article Make the Most of a Retirement Investment Plan 1 Data as of December 31, 2020, except customer count, which is as of June 30, 2020. Assets ranked by 2020 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. A.M. Best, 2021. Brighthouse Financial, Inc. is the ultimate parent company of the Brighthouse Financial operating insurance companies. FORTUNE© 2021 FORTUNE Media IP Limited. FORTUNE is a trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial. Need Help? Visit our Support Center About Us Investor Relations Newsroom Careers Supplier Program Connect with Us Facebook Twitter LinkedIn YouTube Accessibility Manage Your Preferences Unclaimed Policy Finder Privacy Statement Terms of Use For Victims of Domestic Violence Fraud Reporting © 2021 Brighthouse Financial, Inc. Brighthouse Financial® and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (“Brighthouse Financial”). Variable products are distributed by Brighthouse Securities, LLC (member FINRA). All are Brighthouse Financial affiliated companies. In this material, the terms “advisor” and “financial advisor” are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice.