EXTRA 20% OFF TROUSERS: TROUSERSBF ENDS IN 03 HOURS, 49 MINS, 40 SECS Submit My Account 0 Items BLACK FRIDAY CHRISTMAS TROUSERS MEN WOMEN KIDS ACCESSORIES OUTLET DISCOVER FREE DELIVERY ON ORDERS £65 OR MORE | FREE RETURNS | GUARANTEED FOR LIFE | SUSTAINABILITY < Returns Information RETURN YOUR ITEM Looking to return your item? Arrange collection from your home or drop the parcel off at a nearby Hermes ParcelShop location CLICK HERE HOW TO RETURN OR EXCHANGE AN ITEM Started your Christmas Shopping? Any unwanted Christmas gifts ordered between the 18th of October and the 11th of December can be returned up until the 10th of January. Our standard 30 day return policy applies for any gifts purchased from the 11th of December. REASONS FOR RETURN Returning your product if you’ve changed your mind. Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 28 days, and we’ll give you an exchange or refund as long as your returned product meets our terms and conditions - see our refund policy. Making an exchange: If you wish to exchange an item we will refund the cost of your initial order in full to your original debit/credit card. We will then contact you to confirm that we have a replacement item available. Once we have confirmed and dispatched the goods, we will then reprocess the payment with no extra postage charge. If you have any additional questions, please don’t hesitate to contact us. Returning a faulty item If you are returning a faulty item, please contact us before returning the product so that we can arrange for delivery costs to be refunded. If you do not contact us prior to returning, unfortunately we will not be able to refund the delivery costs. Returning goods bought in store Only goods purchased online or by telephone can be returned using our returns portal. We are unable to process returns without the correct paperwork. Returning a gift Unfortunately, we are not able to process any returns without the original proof of purchase. We will, however, be able to refund the person who originally placed and paid for the order. RETURN METHODS YOU CAN USE Arranging collection from your home or dropping the parcel off at a nearby myHermes location. 1. Fill out the returns section on the front of your delivery note. 2. Package your parcel securely with the delivery note inside. 3. Ensure that you’ve removed the original address label from your parcel. CLICK HERE TO ARRANGE A COLLECTION FROM YOUR HOME OR TO DROP OFF AT A NEARBY HERMES PARCELSHOP LOCATION. Unsure where your nearest Hermes ParcelShop drop-off location is? Click here. You can also track your return here. Please note: you will need access to a printer to print off your returns label. Making your own delivery arrangements If you’d prefer to use another provider to return your items: 1. Fill out the returns section on the front of your delivery note. 2. Package your parcel securely with the delivery note inside. 3. Ensure that you’ve removed the original address label from your parcel. 4. Post your return to: Craghoppers Pioneer Point Poole Hall Road Ellesmere Port CH66 1ST Please note: we cannot refund any postage costs and we’d recommend obtaining a proof of posting certificate. Receiving your refund It can take up to 14 days, from us receiving your return, to process your return (although it is usually sooner). Our customer service team will email you to confirm that your return refund has been processed successfully. JOIN OUR MAILING LIST SUBSCRIBE BRITAIN’S ADVENTURE OUTFITTER - Since 1965 Delivery Track Your Order Delivery & Collection Returns & Refunds Cancellations Help Customer Services Our Stores Care Guide Repairs FAQs Shopping Size Guides bluesign® System Partners Declaration of Conformity Product Guarantees Terms & Conditions Privacy Policy Cookies Klarna More From Us About Us Blog Become An Affiliate Corporate Responsibility Gender Pay Gap Mindfully Made Modern Slavery Statement Refer A Friend Key Worker Discount Sustainability Report Student Discount Sitemap Work For Us Mastercard, Visa, Paypal, Klarna Copyright © Craghoppers 2021