Annual Report 2020 Obstacle and Opportunity Through a year we never could have predicted, we persevered and plotted an even stronger course for the future of our firm. Read the story of 2020 A year of tests and triumphs It’s a profound understatement to say 2020 was a challenging year. But through all of its unique upheaval – perhaps because of it – we found ways to stay connected and stay the course. We also found ways forward – building on the long-term planning and everyday ingenuity that has kept us steady throughout our history to give even more clarity to our vision for the firm’s future. The path wasn’t easy or clear. But we walked it together. And we’re walking it still, supporting clients, colleagues and communities, putting people first – always. Message from the Chairman and CEO Paul Reilly reflects on our ability to meet unforeseen challenges while maintaining our strong foundation. Read Paul’s letter Challenging. Tumultuous. Transformative. Defining View the 2020 Annual Report SERVING BEST INTERESTS BETTER The implementation of new Regulation Best Interest standards, overseen by Michael Serbanos and Julia Rhue, was used as an opportunity to reaffirm and enhance the value advisors offer clients. Slide 1 Slide 2 Slide 3 Slide 4 Slide 5 Slide 6 Slide 7 Slide 8 Slide 9 Business Unit Year in Review A snapshot of how each of our core businesses performed in an unprecedented environment. Private Client Group $5.55 billion net revenues | $539 million pre-tax income KEY PERFORMANCE DRIVERS Strong retention and recruiting of advisors Strong technology infrastructure to support remote work environment Positive equity market performance HEADWINDS Low interest rate environment Evolving regulatory landscape and expectations Industry trends contributing to price compression Capital Markets Asset Management Raymond James Bank Giving Back 2020 RAYMOND JAMES CARES MONTH 2,254 Associate Volunteers 4,612 Volunteer Hours 41,554 Pounds of Food Donated $283,000 Raised United States, Canada and the United Kingdom CHARITABLE GIVING #4 fundraiser in the nation for the American Heart Association $6.47 million Raised for the United Way United States only COVID-19 Relief $2.3 million donated 10,000 lbs. of food collected in St. Petersburg $170,000 raised for the Mid-South Food Bank in Memphis 2,000+ meals collected in Memphis £35,000 raised for FareShare and FeedNHS $200,000 raised for more than 30 food banks and homeless shelters across Canada About Us Careers Investor Relations News & Media Contact Us Legal Disclosures Privacy, Security & Account Protection Terms of Use Equal Opportunity Employer © 2021 Raymond James Financial, Inc. All rights reserved. Raymond James & Associates, Inc., member New York Stock Exchange / SIPC, and Raymond James Financial Services, Inc., member FINRA / SIPC, are subsidiaries of Raymond James Financial, Inc. Raymond James® and Raymond James Financial® are registered trademarks of Raymond James Financial, Inc. Raymond James & Associates, Inc. Statement of Financial Condition