Login Rail Replacement A wide range of vehicle solutions Experienced in major railway disruption planning Public Service Vehicle Accessibility Regulations Guaranteed coherent & stress-free service When circumstances dictate that you have to delay or cancel a train service, don't let your passengers feel inconvenienced. From planned engineering to adverse weather conditions, it's inevitable that train timetables are subject to cancellations or delays. To ensure your passengers can always reach their destination, it’s crucial that there are fail-safes in place to cover any situation. That’s where CMACs specialist services come in. Since 2007, our rail replacement services have protected passengers from missing appointments or being left stranded far from home. Thanks to a range of PSVAR compliant vehicle options, you can provide reliable alternative and on-demand travel for anyone who needs it. Request a callback... Full Name Company Name Telephone Number This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Submit Available 24/7/365 Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us. Global coverage Our services cover countries all across the globe, ensuring you can get your people where they need to be. Investing in technology We invest in technology to ensure the best possible customer experience. What we do We aren’t afraid to venture off the beaten track. We take away the fear of those dreaded disruptions and go above and beyond to make sure your customers have a seamless journey, every time Our rail replacement service is a specialist on-demand transport solution that will get your customers back en route right away. We work closely with train operating companies to move passengers and crew safely to their destination. We have extensive experience in handling major railway disruption logistics for a range of scenarios, ranging from planned maintenance work to unforeseen critical emergencies. So regardless of any pesky problems, CMAC ensures your customers can travel with confidence, resulting in flawless fulfilment for every journey, whatever may happen along the way. How we do it We take care of all the planning and organisation to guarantee a coherent and stress-free system for train operating companies. The CMAC Rail Replacement team provides full procurement and management service for vehicles, drivers, coordination staff and other key resources when railway lines are closed for planned engineering. All of this is achieved by our highly experienced team working in conjunction with the train operating companies rail planning and operational teams. Our expert rail coordinators and marshals are onsite at the stations to provide face-to-face assistance and help to make sure that any travel required is organised and as stress-free as possible. They also provide clear instructions to help travellers fully understand the situation and how they can reach their destination. All rail replacement services adhere to the Public Service Vehicle Accessibility Regulations (PSVAR). This provides security for passengers with disabilities or who need assistance when travelling. Our fleet of rail replacement vehicles includes multi-purpose vehicles (MVPs) and taxis for those who require additional support with public transport. Why Choose CMAC Group? We're professionals We have a dedicated and highly experienced team that provides the operational delivery for rail replacement services and is available 24/7. We’re problem solvers We support passengers and rail staff all across the country. Our rail replacement vehicles include coaches, minibuses, MVPs and taxis; meaning we can transport anyone who needs help. We’re industry experts We help move millions of passengers every year with our tried and tested processes. Our exceptional relationships with our supplier network ensure we deliver service excellence. Contact us to learn more If you’d like to learn more about our rail replacement services, get in touch with our team of experts today. Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100. Alternatively, you can make an enquiry by filling out our contact form and we’ll be in touch shortly. Call 03333 207 100 Make an enquiry Alternatively, you can make an enquiry by filling out our contact form and we’ll be in touch shortly. Full Name Company Name Telephone Number This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Submit Frequently asked questions Do you offer GPS tracking for all pre-planned and emergency vehicles? Do you supply rail coordinators? Do you have a rail replacement coordinator app? What teams would we have access to at CMAC? Can you demonstrate a proactive approach to compliance? FEATURED ARTICLE Crew and Customer Transport - Northern Posted Aug 31, 2021 Northern required a nationwide managed taxi solution that would support their operations during the event of safety incidents, delays, or cancellations, to transfer train crew, employees, and customers to alternative locations, often at short notice. The solution needs to be reliable, available on demand and simplify the management of taxis,... Read Article WHAT THEY SAY... Since 2017, the service CMAC provide has made a huge difference to us and our customer experience. It's great to have found a company that understands our requirements and keeps its promises. For anyone looking for a reliable taxi solution with first class service, choose CMAC, you won't be disappointed. Jason Parker Alternative Transport Contracts Manager, Northern Call us today on 03333 207 100 to speak to a member of our team About Us Meet The Team Contact Content Hub Case Studies Blogs Guides & Resources Get Started Become a Supply Partner Become a Supplier Travel Management Companies Get in touch 03333 207 100 hello@cmacgroup.com CMAC HQ The Globe Centre, St James Square, Accrington, Lancashire, BB5 0RE View all locations © 2021 CMAC Group Modern Slavery Agreement Privacy Policy Terms Data Protection Sitemap Cookie Policy Built by Statuo, Designed by Arena