WIDGETS Global business EN Petrol stations Tenders Vacancies Contacts Frequently Asked Questions FAQ Select a category: Choose category Shareholders Loyalty cards Fuel cards Choose category ANNUAL GENERAL SHAREHOLDERS MEETING (1) COMPANY SHARES (6) DIVIDENDS (13) FAQS ABOUT LUKOIL CUSTOMER LOYALTY CARD POINTS (9) GENERAL FAQS ON LUKOIL CLUB CARDS (11) GENERAL FAQS ON LUKOIL FUEL CARD (12) GENERAL QUESTIONS (14) LUKOIL CLUB ONLINE (2) LUKOIL FUEL CARD ONLINE (1) LOYALTY CARDS (13) TECHNICAL FAQS ABOUT LUKOIL CLUB CARDS (5) TECHNICAL FAQS ABOUT LUKOIL FUEL CARDS (5) WHAT IS THE DIFFERENCE BETWEEN A REGISTERED AND A BENEFICIAL DR HOLDER? A registered holder appears in the Depositary's Shareholder Register. A registered holder is deemed to be owner of the certificate. A beneficial holder is defined as holder of receipts registered in the name of another person, e.g. in the name of a broker or a nominee holder. WHERE CAN I USE BONUS POINTS? You can collect and spend bonus points at LUKOIL Stations in Russia. Attention! Certain LUKOIL Stations do not accept payments by bonus points due to technical constraints (http://auto.lukoil.ru/en/ProductsAndServices/PetrolStations?form=gasStation&tab=search&closest=0&geographyString). WHERE CAN I PURCHASE DRS? DRs can be purchased via your broker. WHERE ARE PJSC LUKOIL DRS LISTED? LUKOIL's ADRs are listed and traded on the London Stock Exchange under the symbol "LKOD" and in the U.S. over-the-counter (OTC) market under the symbol "LUKOY." WHERE AND HOW CAN I GET A CERTIFICATE OF SHARE TRANSFERS? You should make a respective request with the Registrar or your Nominee Holder of your securities. WHEN WAS THE 2020 LIST OF PERSONS ENTITLED TO DIVIDENDS MADE AND WHERE CAN ONE LOOK UP THE HISTORICAL DATA? The 2020 list of persons entitled to dividends was made on July 05, 2021. To look up the previous dates on which the lists of persons entitled to dividends were made, please go to PJSC LUKOIL website. Dividends WHEN SHALL THE NEXT ANNUAL GENERAL SHAREHOLDERS MEETING SCHEDULED TO TAKE PLACE? In pursuance of the Federal Law "On Joint Stock Companies" the annual General Shareholders Meeting must be convened annually within the timeframe set forth in the Company's Articles of Association, however in each case no earlier than two months before and no later than six months after completion of the respective fiscal year. The date of the regular annual General Shareholder Meeting is indicated in the respective communique published by the Company within the established timelines on the Company's official websites in the information and telecommunication network Internet, URL: www.lukoil.ru, www.lukoil.com. WHEN ARE BILLS RECEIVED? Invoices and bills are delivered in accordance with agreed contractual provisions. WHAT TO DO IN CASE OF CARD LOSS OR THEFT? If the card is lost, you can block it by calling 0800222882, or by getting in touch with the manager assigned to your company. WHAT TO DO IF THE CARD IS BLOCKED DUE TO INCORRECT PIN ENTRY? After the third incorrect PIN entry, the card will not be automatically blocked. You would be unable to execute the transaction i.e. pay by card. Subsequent to this, you should submit the request through the assigned manager to check the PIN code. WHAT TICKER SYMBOL ARE TICKER PJSC LUKOIL SHARES LISTED UNDER ON THE MAJOR INTERNATIONAL STOCK EXCHANGES? LKOD – on the London Stock Exchange; LUKOY – on the US OTC market. WHAT TICKER SYMBOL ARE PJSC LUKOIL SHARES LISTED UNDER ON THE RUSSIAN STOCK EXCHANGE? LKOH – on the Moscow Exchange. WHAT SHARES ARE DEFINED AS “OUTSTANDING SHARES”? The current Russian law defines outstanding shares as any issued and outstanding Company's shares, other than own shares redeemed from the shareholders by such Company, i.e. shares that may be used in civil transactions resulting in transfer of ownership of the respective securities. WHAT IS “AZS-LOCATOR”? A mobile app for motorists (available on Android, iOS or Windows Phone operating system) that allows: Planning your route to the nearest LUKOIL Station, long-distance route with the possibility of predicting how many bonus points will accrue during the journey. Getting up-to-date information about LUKOIL Stations network. Accessing to Personal area for LUKOIL Club members. Creating your own list of favorite LUKOIL Stations. Learning about current promotional campaigns at the nearest LUKOIL Stations. "Check-in" service that allows you to share your current location on popular social networks. Download the app: https://play.google.com/store/apps/details?id=ru.serebryakovas.lukoilmobileapp https://itunes.apple.com/ru/app/azs-lokator/id959900548 https://www.microsoft.com/ru-ru/store/p/%D0%90%D0%97c-%D0%9B%D0%BE%D0%BA%D0%B0%D1%82%D0%BE%D1%80/9nblggh43xth WHAT IS THE PROCEDURE FOR SETTING THE DATE AS OF WHICH PERSONS ENTITLED TO DIVIDENDS ARE DEFINED? The date whereupon in line with the decision on dividend distribution (declaration of dividend) the persons entitled to such dividends are defined, must occur no earlier than 10 days after the day on which the General Shareholders Meeting decided on dividend distribution (declaration of dividend) and no later than 20 days after such decision was made. WHAT IS THE PROCEDURE FOR HEIRS WHO HAVE JOINT SHARED OWNERSHIP TO RECEIVE INHERITED DIVIDENDS DISTRIBUTED BY PJSC LUKOIL? One of the below documents, in addition to the Certificate of Inheritance and Questionnaire, must be submitted to OOO “Registrator "Garant” to enable receipt of inherited dividends distributed by PJSC LUKOIL by heirs who have joint shared property: notarized power of attorney issued by holders of the joint shared ownership in the name of one of them, whereby the latter is entrusted to receive the amount of inherited dividends distributed as joint shared property, indicating each year of distribution of inherited dividends (Russian Civil Code, Art. 185). division agreement executed by and between the heirs in accordance with the Russian Civil Code, Art. 252, 1165 in regard to property (dividends) jointly owned by them (or an agreement for apportionment of interest owned by one of them). The agreement may be made by all joint shared owners in the presence of a representative of the Registrar or a representative of its transfer agent. agreement governing ownership, use, and disposal of property (dividends) being the object of joint shared ownership made by and between the heirs that establishes entitlement of the heir claiming dividends to a respective monetary amount (Russian Civil Code, Art. 246, 247). The agreement may be made by all joint shared owners in the presence of a representative of the Registrar or a representative of its transfer agent. judicial decisions to the effect of apportionment of the share payable to the heir claiming dividends. WHAT IS THE PERIOD OF TIME WITHIN WHICH DIVIDENDS MUST BE DISTRIBUTED? Dividends must be distributed to nominee holders who/that are security traders or trustees registered in the Company's shareholder registry within 10 business days, whereas for other persons registered in the shareholder registry such period of time shall not exceed 25 business days starting from the day on which persons entitled to such dividends were defined. WHAT IS THE EXPIRATION DATE OF THE CARD? LUKOIL Club cards are not limited in time. If your card is not accepted at a LUKOIL Station, please immediately inform us about such instances via LUKOIL Hotline: 8 800 100 09 11 or via e-mail: hotline@lukoil.com WHAT IS THE DIVIDEND AMOUNT DISTRIBUTED FOLLOWING THE RESULTS OF 2020? In pursuance of the resolutions made by the extraordinary General Shareholders Meeting of PJSС LUKOIL on 12.03.2020 and the Annual General Shareholder Meeting of PJSC LUKOIL on 06.24.2021, the following dividend amounts were distributed: 46 RUB per common share following the results of nine months of 2020 year and 213 RUB per common share following the results of 2020 year, which collectively totaled 259 RUB. For the historical data regarding the amount of dividends please go to PJSC LUKOIL website Dividends WHAT IS THE DIFFERENCE BETWEEN THE COMPANY DEBIT AND CREDIT CARD? Credit cards are used based on the limit assigned to the client according to the agreement. With these cards, transactions can be executed within the agreed limit. Invoices for completed transactions are sent pursuant to the agreed contractual provisions. Debit cards can only be used on the basis of funds paid in advance. With these cards, transactions can be executed up to the level of available funds. WHERE CAN I USE MY CARD? You can collect and use bonus points at any LUKOIL Station in Russia. Attention! At certain gas stations payments with bonus points are impossible due to various technical characteristics (list of LUKOIL Stations). WHAT IS THE VIRTUAL LUKOIL CLUB CARD? Virtual LUKOIL Club card is a card integrated into "AZS-locator" mobile app, which functions in the same way as the plastic LUKOIL Club card and can be used at LUKOIL Stations for collection/spending of bonus points. Virtual LUKOIL Club card is analogous to other contactless cards such as MasterCard PayPass or VISA PayWave. The card is not accepted at automated LUKOIL Stations. WHICH CARDS ARE ISSUED BY „LUKOIL SRBIJA“ AD? Besides LUKOIL corporate cards — credit and debit, company LUKOIL SERBIA has issued loyalty programme, TAXI and Agro cards. WILL I GET THE DISCOUNT IMMEDIATELY AFTER ACQUIRING A FUEL CARD? The discount is calculated at the end of each month depending on the volume of consumed fuel. For example, as part of the chosen programme there is a discount on fuel of up to 10% depending on the volume consumed, as well as exclusive offers on diesel fuel at the dedicated network of Fuel Stations. You can choose pre-paid or credit payment plan. Besides, regardless of the number of cards, single account is used. WHICH FUEL STATIONS ACCEPT LUKOIL FUEL CARDS? Owners of LUKOIL Fuel cards can refuel their vehicles at more than 3600 Stations in Russia and CIS countries. At licard.ru in the “Station Finder” section you can search for your region and receive all the necessary information on various types of cards accepted at each Station. In addition to that, you can plan your route based on the locations of LUKOIL Stations. WHERE CAN I SEE THE TOTAL DISCOUNT ON ALL CARDS? Your total discount is displayed in the Transaction report on fuel cards once the account period is closed, but no later than the 5th day of the month following the fiscal month. Transaction report is formed through client’s Customer area. You need to choose “Financial reports” — “Transaction report”. More detailed description of the report can be found on page 12 of the manual on how to use Customer area, which is located in the “Support” section. WHAT DO SAVINGS ON FUEL CARDS INCLUDE? Save with Fuel card: 18% On VAT. You get accounting reports that allow you to decrease your fiscal charges. Up to 7% On fuel quality due to reduced specific fuel consumption and longer engine life. Up to 5% On route optimization: conveniently located LUKOIL- and Partner-operated Service Stations allow to choose the best available route 3% On online management. You can easily control your spending and plan your payments using the transaction data and balances displayed online in your Customer Area And also: On information security (the technologies incorporated into the system protect you from theft of funds) On information support (with 24-hour support you will get answers to all questions at a convenient time) Choose your programme and order LUKOIL Fuel cards (http://www.licard.ru/en/ForBusiness/fuelcard). WHAT DISCOUNTS CAN I GET? Discounts for corporate clients of LICARD vary and can reach up to 10% depending on the volume of consumption of oil products, geographical position of fuel stations and client’s business activity. WHAT CAN I DO IF THE DRIVER HAS LOST THEIR CARD (OR IF IT HAS BEEN STOLEN)? You can block (and unblock) your card through Customer area on the website. Access to card transactions will be restricted the moment the card is blocked (in order to renew access to the fuel card it has to be unblocked). ORDER LUKOIL FUEL CARD If you have not found the answer to your question here, please contact us via telephone: 8 (800) 100-09-11 or leave your request in the “Support” section in your Customer area. For private individuals Customer Loyalty programme (Club LUKOIL) applies. Learn more http://www.licard.ru/en/ForBusiness/fuelcard MONEY WAS NOT RECEIVED. WHAT CAN I DO? You have to check if the bank transfer order has been filled out correctly. Special attention has to be given to the contract number in the payment reference. An example of payment reference can be fount in the "Support" section of your Customer area on the website. If the payment reference is incorrect, you have to provide clarification letter with the payment reference attached to it through the "Support" section of the Customer area. If everything has been filled out correctly, you have to send an official inquiry through the "Support" section of the Customer area with your payment reference attached. HOW TO SET LIMITS ON TYPES OF FUEL? Limits on types of fuel are set by each client individually in their Customer area. Alterations of limits can be performed online through the special service on the website. Also in the Customer area you will have access to other parameters for changing the limits. HOW TO ORDER ADDITIONAL FUEL CARDS? To order additional Fuel cards you need to print out application form, fill it in and bring it to the service center. To get additional fuel cards, you or your representative will need to have: Passport Power of attorney for the receipt of material valuables (cards) Original application for production of Fuel cards. Learn more about fuel cards (http://www.licard.ru/en/ForBusiness/fuelcard) HOW TO GET YOUR LUKOIL FUEL CARD? In order to get your LUKOIL Fuel card you need to: Ask for it at the nearest LICARD sales department (link to all sales departments) Or leave your request at www.licard.ru under “Order your fuel card” To learn more and to get your free consultation on Fuel cards please contact us: 8 (495) 587-07-77 (ext. 2) or 8 (800) 100-09-11 (24/7 Hotline). HOW CAN I TOP UP MY FUEL CARD? In order to top up you need to transfer money to the operating account of the organization. Crediting of monetary resources to an account takes one business day. HOW CAN I DOWNLOAD TRANSACTIONAL REPORT? Transactional report can be viewed and downloaded in the Customer area of the website. You need to choose “Reports” — “Transactional report”. Detailed description of the report can be found on p. 12 of the Customer area user guide, which is located in the “Support” section. HOW CAN I CONTROL CONSUMPTION OF FUEL? Client’s Customer area allows controlling your cards online, your current account and geography of refuels as well as automatically downloading statistical reports on your cards. Link to the Customer area (http://www.licard.ru/en/ForBusiness/PersonalAccount). DOES LUKOIL HAVE ANY BUSINESS ACTIVITY IN/WITH IRAN? No, LUKOIL does not have any business activity in/with Iran. CAN OTHERS USE MY FUEL CARD? The security of LUKOIL Fuel card is ensured by unique PIN code known only to the cardholder. It is impossible to use the fuel card without knowing the PIN code. CAN I USE MY FUEL CARD TO PAY FOR NON-FUEL-RELATED ITEMS? Yes, it is possible based on the contract. CAN I CHANGE MY SUPPORT OFFICE? In order to change your support office you need to make a written request and send it to OOO “LICARD”. Please fill in the form following the example (“Amendment of support office”) and upload signed copy to the “Support” section in your Customer area. WHO IS HOLDER OF THE COMPANY’S SHAREHOLDER REGISTRY AND HOW DO I CONTACT SUCH A HOLDER? Headquarters of OOO "Registrator "Garant" Address: 8, Krasnopresnenskaya naberezhnaya, Moscow 123100 Russia Phones: Telephone/fax: +7 (495) 221-31-12 Call-centre: +7 (800) 500 2947 from 10:00 a.m. to 4:30 p.m. (Russia toll-free) E-mail: lukoil@reggarant.ru Cайт: www.reggarant.ru Business hours: During the period of validity of measures to ensure the sanitary and epidemiological well-being of the population in the territory of the Russian Federation in connection with the spread of coronavirus infection (COVID-19), the reception of shareholders in the Central Office is carried out by appointment by phone of OOO "Registrator "Garant"+7 (495) 221- 31-12 (ext. 2945, 2944). http://www.reggarant.ru/index.php/ru/transfer-agentskie-punkty WHO DECIDES ON DISTRIBUTION OF DIVIDENDS TO THE COMPANY’S SHAREHOLDERS? Distribution of dividends (declaration of dividend) is decided upon by the General Shareholders Meeting. This decision must specify the amount of dividends accrued on the shares, form of payment, and date as of which persons entitled to such dividends are defined. Please note that the decision in regard to the date as of which one defines the persons entitled to dividends shall be made solely as advised by the Company's Board. The dividend amount must not exceed the dividend amount recommended by the Board of the Company. WHICH PERSONS ARE ENTITLED TO DIVIDENDS? Dividends are distributed to persons who/that have been holders of the Company's shares or persons exercising rights attributable to such shares under the federal laws at the end of the trading day on the day on which persons entitled to dividends are defined, as indicated in the dividends decision on dividend distribution (declaration of dividend) (see above). If the shares are sold or otherwise transferred within a period of time for which dividends accrue, the dividend amount shall not be proportionately distributed amongst the holders of such shares. WHO CAN USE ISSUED CARDS? For a card with a registration number, petrol station staff compares the card label with the vehicle licence plate. For a card with a name, petrol station staff compares the card data with information from buyer`s ID document. For a card with a legal entity name, the card bearer`s ID document is not to be checked. WHAT IS A DR? Depositary Receipt (DR) is a security issued by a depositary bank that represents the right to receive certain number of shares in a foreign company deposited in the company's country of residence. The depositary bank for all PJSC LUKOIL depositary programs and issuer of PJSC LUKOIL depositary receipts is Citibank, N.A. I HAVE RECEIVED A LETTER FROM AN INVESTMENT COMPANY THAT IS NOT KNOWN TO ME, OFFERING ME TO SELL MY PJSC LUKOIL SHARES. WOULD APPRECIATE YOUR ADVICE ON WHAT I SHOULD DO. It is usually unfair securities market players that make such offers and use illegally obtained data of the shareholders' postal address and their full names. The price at which such investment companies offer to sell shares is most likely going to be considerably below the market price, and the deal will not be beneficial for the shareholder. Our recommendation in this case is to keep a wary eye on the current market price of PJSC LUKOIL shares published in the mass media ("Vedomosti" and "Kommersant" newspapers), on PJSC LUKOIL website (www.lukoil.ru), and on the website of the Moscow Exchange (http://moex.com). Avoid dealing with the investment companies that are not known to you and whose data is not available in the public domain. For any questions arising in similar cases please contact (phone: 8-800 200 94 02); e-mail: shareholder@lukoil.com HOW TO REGISTER LUKOIL CLUB CARD? There are three options you can choose from in order to register your LUKOIL Club card: 1. Online registration at licard.ru Allows you to become LUKOIL Club member and start enjoying all the benefits of the Club card in a matter of minutes. Online registration is designed for those members who had received their LUKOIL Club cards but did not fill in the form, or had filled in the form but did not receive a message with confirmation. You can register at licard.ru in the "Card registration" section. Fill in mandatory fields, read terms and conditions and confirm your agreement. You will receive a message to phone number provided in the form with the confirmation of registration and password to your Personal area. If any difficulties should arise in the process of registration you can always the form in PDF-format (top right corner of the "Card registration" section), fill it in and send it to the address provided in the form. 2. Registration at LUKOIL Station. Fill in the paper form (provided with the card) and hand it over to the gas station operator. 3. Registration of your Vitual card in the "AZS-locator" app. It can be downloaded free of charge from IOS and Android app stores. HOW TO GET THE INFORMATION ON AVAILABLE FUNDS ON A CARD? You can get the information on available funds through the Call centre by calling 0800222882, or through the personal office. HOW TO FIND OUT WHAT THE PRICE OF FUEL IS? You can get the information on current prices through the Call centre, or on the official web site “LUKOIL SRBIJA” AD. HOW MUCH DOES LUKOIL CLUB CARD COST? Cards are distributed free of charge. HOW MANY GAS STATIONS „LUKOIL SRBIJA“ AD COMPRISES OF? The Company operates through retail network consisting of 113 active gas stations and two warehouses, and covers all Serbian regions. Entering the gas station locator on the official Company`s web site you can find address, working ours, range of goods and services provided at LUKOIL SERBIA retail network. HOW MANY CARDS CAN BE USED SIMULTANEOUSLY? According to Terms and conditions of the program, one member can use only on card registered to their name. If the member fills several registration forms only the first one received will be processed. All the other ones will be annulled. HOW DO I PAY FOR COPIES OF PJSC LUKOIL DOCUMENTS THAT ARE SUBMITTED UPON REQUEST OF THE SHAREHOLDERS OR OTHER STAKEHOLDERS? Obtaining information on the joint stock company’s activity by shareholders is regulated by Article 91 of the Federal Law “On Joint Stock Companies” which determines the list of documents that must be provided to a shareholder. Based on the article and taking into account the applicable legislative requirements , the new version of the Regulations on Provision of Information to Shareholders of the Company was approved (Minutes No.19 of the Meeting of the Board of Directors of PJSC LUKOIL, 22 November 2017). The procedure for providing copies of the Company's documents to shareholders and persons exercising their rights attached to shares, as well as to their representatives (authorized persons) is specified in clause 5 of the Regulations. Details of settlement accounts to pay for making copies of documents: Beneficiary: PJSC LUKOIL TIN: 7708004767 RVC: 997250001 Account № 40702810401700006170 with Public Joint-Stock Company, «Bank Otkritie Financial Corporation», Moscow, Russia BIC 044525985 Correspondent account № 30101810300000000985 Printing services price list (cost of making one copy) Price in RUB net of VAT Price in RUB with VAT Black and white A4 copies 6.40 7.68 For any matters regarding the submission of copies of documents or payments please contact the shareholder relations department. Please note that numerous documents are freely accessible via our website under "Information Disclosure" and "Company Policies and Procedures". Regulatory Disclosure Contacts Regulations on Provision of Information to Shareholders of Public Joint Stock Company “Oil company “LUKOIL” Non-Disclosure Agreement (Confidentiality Agreement) HOW DO DRS AND COMMON SHARES OF PJSC LUKOIL CORRESPOND TO EACH OTHER? One (1) DR of PJSC LUKOIL corresponds to one (1) common share of PJSC LUKOIL. HOW CAN ONE CHANGE THE DETAILS OF A SHAREHOLDER’S PERSONAL ACCOUNT (BANK DETAILS, REGISTRATION ADDRESS, PASSPORT DETAILS)? Changes to the personal account details are made by submitting a registered individual questionnaire (hereinafter referred to as the "Questionnaire") to OOO "Registrator "Garant" (hereinafter referred to as the Registrar), located at the following address: 8, Krasnopresnenskaya naberezhnaya, Moscow 123100 Russia, phone: +7 (800) 500 2947 from 10:00 a.m. to 4:30 p.m. (Russia toll-free), or to transfer agents of the Registrar. The new Questionnaire may be hand-delivered to OOO "Registrator "Garant" or via an authorized representative, or if the Questionnaire has already been submitted before, by mail. Questionnaires to the Transfer Agent may only be hand-delivered or submitted via an authorized representative. The signature appearing in the Questionnaire must be affixed by the shareholder in the presence of the Registrar, transfer agent or be notarized. In case of any changes in the full name of the registered person, the following items shall be additionally provided to the Registrar for the purposes of establishing whether the applicant's identity matches that of the person appearing in the registry: original (must be produced) or a notarized copy of the Marriage Certificate (Certificate of Dissolution of Marriage) or Certificate of Name Change or any other document bearing proof of such changes. In case of any changes in the document of identity, the following items shall be provided to the Registrar for the purposes of establishing whether the applicant's identity matches that of the person appearing in the registry: passport supporting the identity of the registered person with a note to the effect of previously issued documents of identity made on the nineteenth page, or a letter of verification issued by a respective agency of the Federal Migration Service or another authorized organization to the effect that the document of identity, whose details appear in the personal account description, has been replaced with a document of identity appearing in the submitted documents. The letter of verification shall include a reference number, indicate the date of issue and bear the seal and signature of the signing officer. Whenever the Questionnaire is submitted to the Registrar for the purposes of making changes to the personal account details via an authorized representative or by mail, such Questionnaire shall be accompanied by a notarized copy of the document of identity (passport) of the shareholder. The questionnaire form and examples of how to fill it in, may be found on PJSC LUKOIL website under "Investor and Shareholder Center" in the "Registrar" section, or on the Registrar's website www.reggarant.ru under "Shareholder Info". If the shareholder is unable to print out the questionnaire form from the websites of the Company or the Registrar, he/she has to write a letter to the Registrar requesting it to provide a Questionnaire Form or obtain one from the Registrar's representative office. For the list of branches or transfer agents of the Registrar please go to the Company's website under "Registrar". Changes to the personal account details contained in the registry of holders of the Company's registered securities shall be made by the Registrar only following provision of a receipt confirming that the given service has been paid for. NB! The shareholder must on a timely basis advise OOO "Registrator "Garant" of any changes in his/her/its details (passport details, bank details, etc.). In the event of failure to provide details to PJSC LUKOIL or OOO "Registrator "Garant", the foregoing companies shall not be liable for any damages that may arise from or out of such failure (including undistributed dividends). HOW CAN A SHAREHOLDER FIND OUT THE CURRENT PRICE OF THE BLOCK OF SECURITIES OWNED BY HIM/HER/IT? Quotes of PJSC LUKOIL securities are available on the main page of www.lukoil.com. Moreover, quotes of PJSC LUKOIL DRs on the US OTC market can be found at http://www.otcmarkets.com/stock/LUKOY/profile (ticker - LUKOY). The quotes of LUKOIL DRs on the London Stock Exchange can be found at LSE's website http://www.londonstockexchange.com/exchange/prices-and-news/stocks/international-companies/international-regions.html (ticker – LKOD). HOW CAN I USE MY BONUS POINTS? In order to use your points you need to tell about your desire to do so to the gas station operator or minimarket consultant before making your purchase at LUKOIL Stations where purchases with bonus points are possible. You then will need to show your LUKOIL Club card. The card should be registered at licard.ru and when points are used, at least 1 ruble of the total value of the purchase should be made in cash. HOW CAN I GET MY VIRTUAL LUKOIL CLUB CARD? Download the LUKOIL "AZS-locator" app from Play Market. On the authorization page in your Personal area ("LUKOIL CLUB") click on "Virtual card" and then — "Get a card". Register and become a member of the LUKOIL Club. Enter confirmation code sent to your phone. Once you receive a message about successful registration, Virtual card will be downloaded onto your device automatically, the status will change to: "CARD IS READY". Restrictions: Mobile device has to be equipped with NFC-chip and have an official Android operating system — version 4.4.4 or later. HOW CAN I GET A DEED CONFIRMING MY OWNERSHIP OF THE COMPANY’S SHARES? You should make a respective request with the Registrar or your Nominee Holder. HOW CAN I GET LUKOIL CLUB CARD? In order to receive your LUKOIL Club card you need to ask for it at the nearest LICARD Station (apart from the automatically operated stations). In case if LUKOIL Club card cannot be issued by fuel station operator, the client will be provided with extensive information about the nearest place where cards are available. Cards are issued free of charge. Cards can be used immediately after obtainment upon the purchase at any LUKOIL Station, bonus points can be used upon registration at licard.ru HOW CAN I FIND OUT THE PASSWORD TO ACCESS MY PERSONAL AREA? Password is sent to every new member in the confirmation message upon successful processing of the paper form, or immediately after online registration at licard.ru website or in the mobile app. If you forgot your password, click on “Forgot your password?” to renew it. HOW CAN I FIND OUT THE BALANCE OF POINTS ON MY CARD? Your balance is displayed in your Personal area at licard.ru. To access your Personal area use your card number and password received in the confirmation message. Also you can ask for receipt with information on your balance at LUKOIL Stations or check the number of collected points in the "AZS-locator" app. HOW ARE DIVIDEND TAXES ASSESSED AND PAID? WHAT IS THE AMOUNT OF DIVIDEND TAXES? Pursuant to the Russian Tax Code (hereinafter referred to as the Tax Code) in accordance with the status of the beneficiary, dividends being distributed are subject to personal income tax or corporate profit tax. The general rule is that the personal income tax and the profit tax are withheld at the time of payout of dividends by a tax agent, i.e. a person who/that assesses, withholds and pays to the budget the income amounts withheld at the time of dividend distribution. The Tax Code provides for two different ways of assessing, withholding and paying taxes charged on shareholders' dividend income, and dividend income accruing to the benefit of holders of depositary receipts. For individuals who are tax residents of Russia* and Russian entities starting January 1, 2015 dividends are taxed at a rate of 13% (previously 9%) as established by the Tax Code, Art. 224, clause 1, Art. 284, clause 2, sub-clause 3. Please note that the tax amount withheld from the income of a taxpayer who/that has earned dividend income is assessed in accordance with the Tax Code, Art. 275, clause 5. Dividends distributed to individuals who are not tax residents of Russia** or foreign entities shall be subject to a tax rate of 15% as provided by the Tax Code of Russia, Article 224, clause 3 and the Tax Code of Russia, Article 284, clause 3, sub-clause 3 or tax rates established by the international double taxation agreements, to which Russia is a party. *A tax resident of Russia is generally defined as an individual actually present in Russia for 183 or more calendar days within 12 consecutive calendar months (Russian Tax Code, Art. 207, clause 2). **A non-resident of Russia for tax purposes is generally defined as an individual actually present in Russia for less than 183 calendar days within 12 consecutive calendar months (Russian Tax Code, Art. 207, clause 2). DUE TO A CHANGE IN MY ADDRESS I FAILED TO RECEIVE MY DIVIDENDS PER POST. WHAT DO I HAVE TO DO TO RECEIVE MY DIVIDENDS? If dividends sent per post order remain unclaimed and are returned, repeated payments of dividends shall be effected following submission to the Registrar of the postal and/or bank details (registered individual questionnaire) and their entry into PJSC LUKOIL shareholder registry. Dividends distribution costs are borne by PJSC LUKOIL. DO POINTS EXPIRE? According to LUKOIL Club Terms and conditions, points that were collected more than 12 months ago expire. I AM SHAREHOLDER OF PJSC LUKOIL, HOWEVER NO DIVIDENDS HAVE BEEN CREDITED TO MY BANK ACCOUNT FOR THE YEAR 2020. PLEASE, EXPLAIN. Following the 2020 distribution of dividends accrued on the shares in PJSC LUKOIL (hereinafter referred to as the Company), some shareholders failed to receive the sums owed to them. The funds were credited back to the Company's accounts by the banks wherein the shareholders have their accounts, due to incorrect bank details. The most frequent errors found in bank details include: Incorrect number of the personal account opened with Sberbank of Russia — must be 20 characters; Incorrect last name/first name/patronymic of the beneficiary (in case of any changes in his/her last name, the shareholder failed to give notice to this effect to the bank and/or OOO “Registrator "Garant”). In case of any problems related to the 2018 dividends distribution, and also for the avoidance of similar problems with future distributions, please contact your bank and CHECK THE ACCURACY OF YOUR BANK DETAILS, as appropriate, in accordance with the established procedure (via OOO “Registrator "Garant”) procure that changes are made to your personal account details contained in PJSC LUKOIL shareholder registry. CAN A SHAREHOLDER PURCHASE ADDITIONAL SHARES IN THE COMPANY AT THEIR FACE VALUE? The possibility to purchase the Company's shares at their face value is not provided. I HAVE RECEIVED MY DIVIDENDS BY BANK TRANSFER, HOWEVER I HAD TO PAY A BANK TRANSFER FEE. IS THERE A WAY TO AVOID SUCH COSTS? Bank transfers are a quick and reliable way of distributing dividends. PJSC LUKOIL pays dividends to its shareholders who/that are residents of Russia without charging any transfer fee. However, please note that cash-out transactions represent specialized billable bank services, which the customer consents to at the time of making a respective bank account agreement. This service does not represent a transfer of funds and is billed to the bank's customer under the foregoing agreement, and payments for such services are beyond the issuer's mandate. In choosing your bank you should carefully study the rates and fees offered by the banks in your region and choose the bank offering the most beneficial terms. WHAT IS PERSONAL AREA AND HOW CAN IT BE USED? Personal area of LUKOIL Club member is a personal page at licard.ru website, which contains the data on all transactions made using LUKOIL Club card, accumulated points etc. In order to access your Personal area, use your LUKOIL Club card number as a login and use the password received with the confirmation of registration. WHAT IS LUKOIL CLUB (LUKOIL LOYALTY PROGRAM)? This is the marketing name for LUKOIOL Loyalty program. It functions at all LUKOIL Stations in Russian Federation in order to increase the appeal of LUKOIL products and services for customers. The program sets unified principles for working with private individuals in retail trade of products and services at LUKOIL Stations. WHAT IF THE POINTS WERE DEDUCTED BUT DISCOUNT WAS NOT PROVIDED DUE TO TECHNICAL DEFICIENCY? You need to keep your receipts and contact us via LUKOIL Hotline: 8 (800) 100-09-11 or send us an e-mail to hotline@lukoil.com for additional check. Technical Support will check the transaction and, upon confirmation, will reinstitute the points. WHAT IF THE POINTS DID NOT ACCRUE IN FULL? Bonus points accrue only upon showing your card to the gas station operator before making a purchase. Due to technical considerations, the collection of points can take up to 14 days since the purchase. If you suspect that points accrue incorrectly, please cantact us via LUKOIL Hotline: 8 (800) 10009-11 and describe your problem, provide the location of the LUKOIL Stations, your card number, name and mobile number, which you had provided in the registration form, or send us an e-mail to hotline@lukoil.com. In addition to that, you will need to provide the date, time and gas station number where the purchase was made. If required, you will also need to be able to provide the receipt. WHAT IF THE GAS STATION TERMINAL DOES NOT RECOGNIZE THE CARD OR A MESSAGE APPEARS SAYING THAT THE CARD IS BLOCKED? You need to keep your receipt if you have one and contact us via LUKOIL Hotline: 8(800) 100-09-11, describe your problem, providing your name, card number and mobile phone number which you used for registration, or send us an e-mail to hotline@lukoil.com. Hotline operator may ask you to provide additional information in order to find out the cause of the problem. WHAT IF THE CARD IS DAMAGED, LOST OR STOLEN? You must immediately block your card via LUKOIL Hotline: 8 (800) 100-09-11. Hotline operator will consult you as to how you can get a new card and transfer bonus points from the lost one. WHAT IF POINTS DO NOT ACCRUE? Contact us via LUKOIL Hotline: 8 (800) 10009-11 and describe your problem, provide the location of the LUKOIL Stations, your card number, name and mobile number, which you had provided in the registration form, or send us an e-mail to hotline@lukoil.com WHAT IF I CHANGE MY MOBILE PHONE NUMBER OR OTHER CONTACT DETAILS? Contact us via LUKOIL Hotline: 8 (800) 100-09-11 or send us an e-mail to hotline@lukoil.com and report changes. Please note, that LUKOIL Club members whose phone numbers are not updated cannot quickly learn about the ongoing promotional campaigns benefiting customers (because generally information is sent via SMS) and do not receive messages about points that are spent. WHAT BENEFITS DOES LUKOIL CLUB (LUKOIL LOYALTY PROGRAM) PROVIDE? LUKOIL Club membership allows clients to collect bonus points for every purchase made at LUKOIL Stations and then use the accumulated points to get discounts on later purchases. For every 50 rubles spent at LUKOIL Stations, 1 point accrues on your LUKOIL Club card (1 point = 1 ruble). Moreover, participation in promotional campaigns gives you an opportunity to collect extra points and bonuses from our partners. WHAT ARE THE ADVANTAGES OF CO-BRAND CARDS? Co-brand cards combine the benefits of LUKOIL Club card and advantages of MasterCard or VISA payment systems. Co-brand card allows you to earn points when making purchases not only at the "LUKOIL" Stations, but also outside the gas stations, in virtually any retail outlet of the world, provided the use of the bank card when making a purchase. (For more information: http://www.licard.ru/en/ForMotorists/LUKOILcard) WHY WAS MY SUBSIDIARY ACCOUNT CHARGED FOR FUEL CARDS? Money was withdrawn from the account on the basis of clause 9.4 of the agreement. If during 6 months upon receiving the card, the amount of received Products/Services is less than equivalent of 20 000,00 (twenty thousand) rubles including 18% VAT, the Client is obliged to make restitution equal to the cost of the received cards stated in the acceptance and delivery certificate. In case of termination of the agreement not on the Contractor part before 6 months since the receipt of the cards from the Contractor and providing that the amount of received Products/Services was less than equivalent of 20 000,00 (twenty thousand) rubles including 18% VAT, the Client is obliged to make restitution equal to the cost of the received cards stated in the acceptance and delivery certificate. WHAT ARE BONUS POINTS AND HOW CAN I USE THEM? A bonus point is a standard unit of exchange, which accrues on your account (LUKOIL Club card) for purchases made at LUKOIL Stations and allows you to get discounts on later purchases (1 point = 1 ruble). For every 50 rubles spent at LUKOIL Stations 1 point accrues on your card. Points can be collected from the moment of receiving your card, but in order to use the points registration is needed. WHAT AM I SUPPOSED TO DO IN CASE OF A CHANGE IN THE ADDRESS? You can contact Citibank, N.A. ADR owner Services in any of the following ways: Regular Mail Delivery Citibank Shareholder Services P.O. Box 43077 Providence, RI, 02940-3077 Overnight Mail Delivery Citibank Shareholder Services 250 Royall Street, Canton, MA, 02021 Toll Free number within USA, US territories & Canada: +1 (877) 248-4237 Outside USA, US territories & Canada: +1 (781) 575-4555 Email: citibank@shareholders-online.com Fax: +1 (201) 324 3284 PLEASE SPECIFY THE ENTITIES ACTING AS A DEPOSITARY BANK, TRANSFER AGENT, REGISTRAR AND EXCHANGE AGENT AS PART OF PJSC LUKOIL’S DR PROGRAM. Citibank, N.A. is PJSC LUKOIL's depositary bank, also acting as the company's transfer agent, registrar and distributor of dividends accruing on DRs. The bank is also responsible for completing every procedure related to proxy voting for the PJSC LUKOIL DRs. IS THERE A WAY TO CONVERT MY COMMON SHARES INTO DRS? Common shares into DRs shall be converted via a broker or an investment advisor. IS THERE A MINIMUM PAYMENT FOR DEBIT CARDS? There are no minimum or maximum payment amounts. IS IT POSSIBLE TO PAY PART OF A BILL BY CARD, AND PART BY ANOTHER FORM OF PAYMENT? No, it is not possible to divide a transaction at a petrol station into different forms of payment. Because of this, it is important to check the balance on the card before fuelling up. IS IT POSSIBLE TO MONITOR CONSUMPTION ON-LINE? You can manage and control your LUKOIL cards through the personal office — CMS web application that you can access from any computer that meets the technical requirements. The personal office allows you to obtain an overview of all issued cards at any time, to monitor their limits and type of fuel, to monitor transactions in real time, as well as to receive an array of useful reports on consumption and value and volume of transactions per card. IS IT POSSIBLE TO CHANGE THE TYPE OF FUEL AFTER THE CARD IS ISSUED? After the card has been issued, it is possible to change the limit , but in order to change the type of fuel you need to submit a request for issuing a new card. IN WHICH EVENTS CAN I PARTICIPATE? OOO “LICARD” responsible for the LUKOIL loyalty program regularly holds promotional campaigns and other events for LUKOIL Club members. Full information about these events can be found at licard.ru website, from informational posters at the gas stations and via LUKOIL Hotline: 8 (800) 100-09-11. IN 2021 I FILED A NEW SECURITY HOLDER QUESTIONNAIRE SPECIFYING THE BANK DETAILS TO BE USED IN DIVIDEND DISTRIBUTION. NONETHELESS NO DIVIDENDS HAVE BEEN DISTRIBUTED TO ME FOR THE YEAR 2020. It most likely happened because your Bank changed your bank details after you had filed your Questionnaire (the bank's name, its correspondent or settlement account, BIC, etc. could have been changed). Our recommendation is that you check the accuracy of your bank details by contacting your bank. In case of any such changes in the bank details make sure to fill out the registered person questionnaire in accordance with the established procedure: please see the answer to the question "How can one change the details of a shareholder's personal account (bank details, registration address, passport details)?". Registrar WHAT ARE SMS NOTIFICATIONS? Filling the registration form, the client leaves their contact details including mobile phone number to which messages are sent with information about: Points spent (service is provided free of charge and is enabled automatically) Ongoing promotional campaigns for LUKOIL Club members Changes to Terms and Conditions in the LUKOIL loyalty program You can unsubscribe from these messages by contacting us via LUKOIL Hotline: 8 (800) 100-09-11 or by sending an e-mail to hotline@lukoil.com. If you do not receive notifications, please check that the mobile number used for registration is the one you currently use. You can do it in your Personal area or by calling to our Hotline. I WAS REGISTERED AS HOLDER OF SHARES ON THE DAY THE LIST OF PERSONS ENTITLED TO DIVIDENDS WAS MADE, HOWEVER NONE HAVE BEEN PAID TO ME SO FAR. The most probable cause is incorrect or incomplete questionnaire data (i.e. TIN, bank account details, postal address, passport details). Moreover, if your shares are being held by the nominee holder, the cause may be delayed or incomplete provision of such data to the nominee holder. In such case you should contact your nominee holder or Registrar at (+7 800) 500-29-47 or make a respective written request. Dividends distribution costs are borne by PJSC LUKOIL. 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