Customer Login Agent Login Agency Resource Center search Home Canadian Complaint Process Canadian Complaint Process Step 1) Let Us Know: If you have a complaint, your first step should be to contact the American Income Life Insurance Company agency in your area. Contacting your local agency will often provide a faster solution. Otherwise, you may contact the head office: American Income Life Insurance Company PO Box 2608 Waco, Texas 76797 United States Telephone: 254-761-6400 or 1-800-433-3405 Fax: 254-761-6670 E-mail: AILResolutions@ailife.com Step 2) If Your Complaint Is Unresolved: If you are dissatisfied with the response in Step 1 of the complaint process, you can send your written complaint to the contact below. Please include all relevant information with your letter, including your policy number, claim number, if applicable, and all supporting documentation together with the details of the complaint. Ms. Kelly Kinser PO Box 8080 McKinney, Texas 75070-8080 United States Fax: 972-569-3244 E-mail: kkinser@Globe.Life Step 3) Still Not Satisfied: If you have completed Step 1 and Step 2 and your concern is still unresolved, please send your written complaint to the ombudsman: Mr. Joel Scarborough PO Box 2608 Waco, Texas 76797 United States Telephone: 254-761-6714 Fax: 254-761-6670 E-mail: jscarborough@Globe.Life Third-party complaint-handling process for this institution: Mediation Sophilex Dominique Bourcheix 315-6 Desaulniers Blvd. Saint-Lambert, QC, Canada, J4P 1L3 Telephone: 450-923-3550 Fax: 450-923-8118 http://www.mediationsophilex.ca Footer Contact Customer Care: 800-433-3405 Monday – Friday 8 am to 4:30 pm Central time zone About American Income Life Insurance is a wholly owned subsidiary of Globe Life Inc. (NYSE: GL), an S&P 500 Company. American Income Life Insurance Company is an international company protecting working families in the United States, Canada, New Zealand, and through our wholly-owned subsidiary, National Income Life Insurance Company in New York. Explore Home Products Life & Health Special Risk Division About American Income Life Careers Work For AIL Policyholder Services Claims File A Claim Contact Us Get More Info © 2021 American Income Life Insurance Company. All Rights Reserved. Privacy Policy • Terms of Use • Accessibility • HIPAA • Social Media Guidelines • Disaster Area Assistance • CA Language Notice • Canadian Complaint Process • COVID-19 FAQ