Creation Personal Loans For existing eligible Creation customers only I’ve received a letter I haven’t received a letter If you’ve lost your code please call us. Our loans and the rates offered are subject to status and have a maximum rate of 28.9% APR. If you are an existing Creation Loan customer and have a query on your account, please contact: Telephone 0371 402 3419 Opening Times Mon-Fri: 8:30am - 5:30pm Saturday: 8:30am - 5:00pm Sunday: Closed Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator. Email Existing Personal Loan customers If you’re an existing customer, please contact us directly by logging into your Online Account Manager. Post General correspondence Creation Customer Enquiries Chadwick House Blenheim Court Solihull B91 2AA Signed agreements Creation Consumer Finance Limited PO Box 14455 Birmingham B25 9ER Useful Links Customer Care Know Your Customer Data Protection Notice Data Subject Rights Request Modern Slavery Statement Open Banking FLA Lending Code Cookie Policy Terms and Conditions Accessibility Persistent Debt Legal Information Get in Touch Card customers 0371 376 9214* Loans customers 0371 402 3419* Finance agreement customers 0371 402 8905* Insurance (incl. motor) customers 0371 376 9200* *Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator. Creation Financial Services Limited provides and is the issuer of credit cards. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands B91 2AA (England - company number 1091883). Authorised and regulated by the Financial Conduct Authority. Registration Number 313153 Creation Consumer Finance Limited provides personal loans. Registered Office: 4th - 6th floor Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland - company number NI032565). Authorised and regulated by the Financial Conduct Authority. Registration Number 311518 Creation is the trading name for both Creation Financial Services Limited and Creation Consumer Finance Limited. © Creation 2021 We use cookies on our site. Cookies can help us to improve our service by collecting data to understand how people use our site. By allowing all cookies, we also enhance your user experience by helping you find information more quickly and tailoring content or marketing to your needs. Selecting “Accept All Cookies” gives us your consent to use all cookies on our website. Selecting “Cookie Settings” allows you to personalise which optional cookies we can deploy. You can find out more by viewing our Cookie Policy.More information Accept All Cookies Cookies Settings