Models Shop Why Vanleigh Support Contact Us FREQUENTLY ASKED QUESTIONS FAQS Black and Grey Tanks TANK WILL NOT DRAIN Buildup or debris in tank. Check for buildup in tank at stool Listen to see if you hear the gate valves opening if so the handle has come loose. Call tech support for assistance. 662-660-2446 Always use a minimum amount of biodegradable toilet paper Always use plenty of water when flushing HOW TO MANUALLY DUMP THE TANKS Remove the basement wall on the road side of the coach. You will see two 8×8 cutouts (black, grey) for the valves (On a 375FL the black tank will be located under the underbelly behind the rear axle on road side) Disconnect the grenade pin and turn the handle sideways. Pull handle straight up to dump tank. Electric Power – 110V NO AC POWER TO RV Check the shoreline power pole for power Check the circuit breakers at the breaker box Check the GFI outlets and make sure they are not tripped Call Tech Support if all has been completed Furnace FURNACE DOES NOT IGNITE Check the propane tank make sure it is full Light the stove top to ensure all air is out of the system Remove any obstruction over furnace exhaust Inspect exhaust tube for any obstructions Make sure 12V power is going to the outlet Bleed the ignitor (leave propane on, loosen brass connector next to ignitor then retighten) Call Tech Support if all has been completed Interior Lights LIGHTS ARE DIM The lights are on a dimmer switch. Press and hold the light button and the lights will Dim or Brighten up. Jacks/ Leveling System NO POWER TO CONTROL PANEL ON BASEMENT DOOR Make sure your battery has 12V charge Check the connection at the control panel and make sure it hasn’t come unplugged Check the 10AMP fuse located behind the hydraulic pump (If blown replace it) Call Tech Support if no resolution Microwave WILL NOT POWER ON Check and make sure the microwave is plugged in. Check the power source and make sure you have power Make sure the GFI is not tripped Call Tech Support if no resolution Outside Receptacle NO POWER TO OUTSIDE RECEPTACLE Make sure you have power at the power pole Check the GFCI and make sure it is not tripped Check the breaker in the breaker box Contact Vanleigh or qualified technician if the problem is not resolved. Roof Air Conditioner DOES NOT GET COLD ENOUGH Start your AC before the day gets too hot. Make sure the outside coil is not blocked or froze up Offset the heat gain Close all blinds and windows Use your awnings Keep entrance doors closed Call Tech Support if no resolution Running Lights RUNNING LIGHTS NOT WORKING Blown fuse. Check the fuse under the king pin to make sure fuse is not blown. Check 7-way plug for good connection Call Tech Support if no resolution TV Reception POOR TV RECEPTION Bad connection at TV or connection in Wet Bay. Make sure the connections are good at both. If watching cable, make sure your antenna booster is off. Antenna not pointed in direction of sending stations. Satellite not receiving good signal. Adjust the satellite direction. Call Tech Support if no resolution Water Pump PUMP WILL NOT SHUT OFF, RUNS WHEN FAUCET IS CLOSED Turn off the pump or city water supply. Check for damp areas around plumbing appliances. Check plumbing for leaks and inspect for leaky valves on toilet Have the pump checked by your dealer or qualified RV technician Call Tech Support if no resolution Winterizing HOW TO WINTERIZE Drain the water heater using the low point drains Turn the bypass valve in the wet bay area on Turn the valve to the winterize position Attach the hose coming from antifreeze to the winterizing port Turn on the pump Turn on the faucets until the antifreeze starts to come out Call Tech Support if no resolution Factory Direct PURCHASE & DELIVERY Can I purchase direct from the factory? NO Can I accept delivery of my coach at the factory? NO FIND A DEALER FAQ CONTACT US OWNERS RALLY BROCHURES FACTORY TOURS Let The Journey Be Your Home® We know it’s not just about where a coach will take you, but the experience you take from the journey. That’s why every Vanleigh RV is made to move you. Find a Dealer Sign Up for Our Free Newsletter Let's connect. Stay in the know with everything Vanleigh related from RV Tips to upcoming events and more. Name Email MODELS Ambition Vilano Beacon Find a Dealer Download a Brochure OWNERS Support Factory Service Warranty Tow Guides COMPANY Contact Us Careers Factory Tours Privacy Policy CUSTOMER SERVICE | FIFTH WHEEL