0% Interest for 60 Months* Home / FAQs ANSWERS TO YOUR FAQs IS THERE A HANK’S FURNITURE IN MY AREA? Please visit our Showroom Locations page to find a store near you. We look forward to seeing you. bedMATCH HOW DOES BEDMATCH MEASURE MY BODY? The sensors in the bedMATCH test beds take 18 statistical measurements and makes over 1,000 calculations to determine your recommended level of postural support. WHAT IS POSTURAL SUPPORT AND WHY IS IT IMPORTANT? It's the sustained support needed to keep the body in a relaxed, neutral position while sleeping. Settling into an unnatural position on a mattress that doesn't deliver proper support can cause discomfort, morning aches and pains, and can contribute to larger health issues over time. HOW DO I KNOW WHAT MY POSTURAL SUPPORT RECOMMENDATION IS? Your results will appear on the bedMATCH computer screen, and you will receive a color-coded personalized printout. This printout will show yours as well as your partner's individual recommendation, along with a blended recommendation. WHAT INFORMATION MUST I PROVIDE? General information, such as your first name, gender, age, whether you have a sleep partner, your preferred sleeping position, side of the bed you sleep on, your height and weight, if you suffer from any pain when sleeping or waking, and the location of such pain. DOES MY SLEEPING PARTNER NEED TO BE WITH ME TO DETERMINE THE BEST MATTRESS FOR US? It isn't necessary but it is recommended so they, too, can experience the diagnostic process and the recommended results. WHAT IS A BLENDED RECOMMENDATION? You can get a blended recommendation when two sleep partners have different postural support needs. Blended recommendations identify the ideal support level and matching mattresses that best meet both sleepers' need. IS THERE A COST ASSOCIATED WITH USING THE BEDMATCH SYSTEM? None at all. DO ALL OF HANK'S LOCATIONS HAVE A BEDMATCH SYSTEM? Yes! You will find a bedMATCH system in every one of our locations. Online Sales DOES THE COLOR OF THE MERCHANDISE SHOWN ONLINE DIFFER FROM WHAT IT LOOKS LIKE IN PERSON? Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have any questions about a particular color of an item, you may contact our Hank’s Web Sales Staff at 501-487-6241 or via email websales@hanksfurniture.com and we will do our best to assist you. WHAT IF I RECEIVE AN ERROR DURING CHECKOUT? Because settings on individuals’ browsers vary, along with a host of other conditions affecting online transactions, you may receive an error during our checkout process. We apologize for any inconvenience this may cause. Please call our Hank’s Web Sales Staff at 1-501-487-6241 or email us at websales@hanksfurniture.com. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION E-MAIL? If you did not receive the order confirmation email within a few minutes of your purchase, please check your junk or spam folder just in case the information was delivered there instead of to your inbox. If your confirmation did not arrive to either place, please call or email our Hank’s Web Sales Staff at 1-501-487-6241 or info@hanksfurniture.com. IS THERE A CHARGE FOR STORE PICK UP? There is no additional charge for store pickup. HOW WILL I KNOW MY STORE PICKUP IS READY? You will receive an email after your order is placed to let you know if the merchandise you selected is in stock. Please allow up to ten (10) business days for in stock merchandise to reach the designated pickup store location. Please be sure to wait for the “Ready for Pickup” email before going to the store. If your item(s) are not in stock, a member of our web sales staff will let you know when we expect your merchandise to be in stock. WHAT INFORMATION WILL I NEED TO PRESENT WHEN PICKING UP MY ORDER IN THE STORE? Please bring your “Ready for Pickup” email along with a photo ID. CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN SUBMITTED? For any changes to your order after it has been subimtted, please contact Hank’s Web Sales Staff by phone at 501-487-6241 or by email at websales@hanksfurniture.com. HOW DO I SEND ITEMS TO MULTIPLE ADDRESSES? If you are ordering multiple items and wish for them to be delivered or shipped to different addresses, you will need to do separate orders with the correct delivery/shipping address for each order. WHAT IS THE DIFFERENCE BETWEEN DROP OFF AND WHITE GLOVE DELIVERY? Drop Off Delivery: Delivery staff will place your item(s) inside your door step or garage. No unboxing or assembly. White Glove Delivery: Delivery staff will put your item(s) in any room in your home. Assembly and setup included, and removal of all packaging. Payments & Financing DO YOU OFFER FINANCING? Hank’s Furniture offers several quick and easy financing options that are sure to fit your budget. Visit the Financing Options section of our website to see our current extended financing promotion and to apply for credit. WHAT FORMS OF PAYMENT DOES HANK'S ACCEPT? Hank’s Furniture accepts: IN STORE & ONLINE: Visa Mastercard Discover American Express Affirm IN STORE ONLY: Apple Pay Google Pay Cash Personal Check We also offer several quick and easy financing options that are sure to fit your budget. Approved applicants can purchase immediately from any of our showrooms! Our application process is quick, safe and simple. Get a response in just minutes. DO YOU HAVE LAYAWAY? Hank's does not have a layaway plan. We do, however, offer a deposit to hold plan for purchases made in one of our store locations, it is not available for online purchases. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date. HOW DO I FIND INFORMATION ON MY CREDIT ACCOUNT? You will need to contact the company that you have your account with. Hank's keeps no records of credit balances or payments. The credit company information can be found on your credit account monthly statement. HOW MUCH DEPOSIT IS REQUIRED FOR REGULAR MERCHANDISE OR IF I SPECIAL ORDER? Deposits on regular merchandise: All non-financed sales require a 25% non-refundable, non-transferable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery/setup fees and taxes. Special Orders: All special orders require a 50% non-refundable, non-transferable deposit. Hanks Furniture is pleased to be able to order this item to meet your specific needs. Special orders are non-refundable. Product DOES MY FURNITURE HAVE A WARRANTY? All of our furniture has at least a one-year from the date of purchase warranty. Please see our Warranty Information for further details. DOES THE COLOR OF THE MERCHANDISE SHOWN ONLINE DIFFER FROM WHAT IT LOOKS LIKE IN PERSON? Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have any questions about a particular color of an item, you may contact our Hank’s Web Sales Staff at 501-487-6241 or via email websales@hanksfurniture.com and we will do our best to assist you. WHO DO I TALK TO ABOUT A PURCHASE, PRODUCTS AND PRICING, OR FURNITURE REPAIRS? Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here. Purchase WHO DO I TALK TO ABOUT A PURCHASE, PRODUCTS AND PRICING, OR FURNITURE REPAIRS? Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here. ARE THE PRICES SHOWN ONLINE DIFFERENT IN THE STORE? The pricing for the options we show online is the same in our stores; however, the stores may have some different package options. I MISSED A SALE LAST WEEKEND. HOW CAN I MAKE SURE I DON'T MISS OUT ON ANY SPECIALS IN THE FUTURE? We do have a priority pricing app available that will alert you as our future specials become available. Download our Priority Pricing App or sign up for our e-blasts located at the bottom of our website. WHAT IS STORE PICK-UP? Store Pickup allows you to make purchases online and pick up your order at a Hank’s Furniture store of your choice. WHAT ITEMS ARE AVAILABLE FOR STORE PICK UP? Any items we show online are available for store pickup. WHAT IF I NEED A PURCHASE REPAIRED? If you are needing repairs to your furniture, please download the appropriate PDF form from our Warranties page and contact the store managerfrom the location you made your purchase. DO YOU DELIVER? We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition. DO YOU HAVE LAYAWAY? Hank's does not have a layaway plan. We do, however, offer a deposit to hold plan for purchases made in one of our store locations, it is not available for online purchases. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date. DO YOU SELL GIFT CERTIFICATES? Yes! We have Hank’s gift certificates available to purchase in any denomination at any of our showrooms. HOW CAN I OBTAIN A COPY OF MY SALES TICKET? All sales purchase information should be given to the customer at the time of purchase. We suggest that you keep all of this information in the event that you may have to file an extended warranty claim, which will require a copy of your sales ticket in order to complete the claim. If you have lost or misplaced your sales ticket, you can contact your salesperson at the showroom location your purchase was made. WHEN WILL MY FURNITURE BE COMING IN? Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have. WHERE CAN I FIND THE DIMENSIONS OF A PIECE OF FURNITURE? Product dimensions are included on the website. We make every effort to make sure the dimensions are correct, but, please verify all measurements before purchasing. If no dimensions are given, please contact your nearest Hank's showroom. WHO DO I CALL IF I HAVE A PROBLEM WITH MY FURNITURE? Please contact the showroom in which you made the purchase. They will be happy to help you with any problem you might have after your purchase. Shipping HANK'S FINE FURNITURE Customer Reviews Read about what our fine customers say about their experience and products. READ MORE CUSTOMER REVIEWS BEST FURNITURE! Great quality! Excellent customer service! — Danielle Williams, Little Rock, AR FRIENDLY & PATIENT When we walked into Hanks we were greeted by Dylan McNamara he was very friendly, patient and he smiled (shocking right) . We looked around and thanked him because we wanted to think about it. Ultimately we went back the next day and purchase a sectional ! If you need furniture Hanks is your place ask for Dylan McNamara. — Carol McRedmond, Destin, FL CUSTOMER SERVICE Customer Service Financing FAQs Warranties Policies Social Responsibility Locations MORE About Hank's Careers Virtual bedMatch GET SOCIAL WITH US TWO WAYS TO GET SPECIALS Delivered straight to your inbox and download the app! GET SPECIALS EMAILED DOWNLOAD THE APP Available on the Apple App Store and Google Play Store Hank's Fine Furniture. Copyright 2021. All Rights Reserved.