SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Social Media Care SYKES transforms digital and social landscapes, providing a competitive advantage through social care. CONTACT US Social Media Customer Care SYKES Social is a strategic solution providing comprehensive, cost-effective global social media customer care. It transforms the digital and social landscape into a full customer service experience, across borders, languages and unique customer needs — delivering on SYKES’ assurance of REAL PEOPLE. REAL SOLUTIONS.® Specialized social media customer service agents and seasoned analysts Clearly deﬁned operational process, integrated with licensed social media management tools and technologies Consistent customer support in social media across countries, languages and hours of operation Scalable yet cost-effective, including team size, global coverage and multilingual capabilities Ongoing optimization as social capabilities and best practices continue to evolve Actionable analytics pinpointing trends, opportunities and performance metrics Cohesive collaboration with client marketing agencies to ensure posts are being addressed by the correct teams DOWNLOAD SOCIAL CARE CASE STUDY VIEW SOCIAL CARE INFOGRAPHIC More Resources CASE STUDYRELATED SYKES Guides Client Into Global Social Media Customer-Care Arena CASE STUDYRELATED SYKES Drives Client Social Customer-Care Support from 1% to 20% We Can Help Your business has unique needs. See the difference a customized solution can make to your customer retention and satisfaction as well as your bottom line. CONTACT US COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated