LANGUAGE: HOME CAREERS CONTACT US We offer integrated solutions tailored on different client needs for the best customer experience ABRAMO: YOUR LONG-TERM STRATEGIC PARTNER IN THE INTERNATIONAL DIGITAL MARKET Multimarket Capability We ensure stability in the global market Extensive Language Coverage to handle 40 million contacts in any location Segmented Approach For different clients and customer needs Digital Customer Care Technologies from reactive to predictive CC management SERVICES FRONT OFFICE SERVICE AND SALES Commercial order-taking, technical, administrative, booking assistance, help-desk, customer retention CREDIT MANAGEMENT Outbound and inbound credit management and debt collection BACK OFFICE ADMINISTRATION Administrative, technical, contractual and commercial application management SOCIAL MEDIA ANALYTICS Customer interaction analytics through social networks, integrated with CRM and lead generation systems OUTBOUND SALES AND SURVEY Cold-calling and teleselling, cross-selling, surveys, telemarketing campaigns WEBCHAT LEAD GENERATION Online customer journey analytics and proactive customer interactions SPECIALIZED INDUSTRY e-Commerce TelCo Air Transportation Finance & Banking Public administration and more CUSTOMER INTELLIGENCE SUITE We proud operate on our self-developed Intelligence Softwares, which bring us the best level of efficiency. Customer Relation, Service Request, Work Force and Social Network Indicators are now managed with a unique exactitude. Developed by Abramo Solution Foundry, Digicare can group very different Social Activities like an asynchronous messages of Gmail with a real time Whatsapp chat. Each activity is priority-based organized to safeguard Response Rate, Response Time and Chat Feel. Passwork is another of our own software that makes Abramo one of the most competitive company in the Customer Care Services. It manages the Work Flow of our Resources in a very efficient way. Our Productivity and Satisfaction Rate are considerably better than the industry avarage. OUR VALUES Strong Customer Focus We always put our customers first, serving them in a highly, professional and unpretentious way. We’re perceived as competent, helpful, kind, fun and modest. Diversity and fun Work Culture Personal Growth and Learning Truth and Responsibility Change and Innovation OUR HISTORY TRADITION More than 100 years history The Abramo Group was founded in 1908 by Giovanni Abramo. This first Company called Tipografia Popolare became, with the second generation of Entrepreneurs, Antonio Abramo Arti Grafiche EXPERIENCE The success of integrated services Abramo Customer Care was born in 1997 for the front line assistance management, technical assistance, back office activities, document management becaming in a very short time a Leader Supplier for BPO (business process outsourcing) integrated services FAST GROWTH The internationalization In 2009 Abramo Group expanded business in Albania firsty, and in 2014 in Germany with the take over of XCSE, now Abramo Deutschland. Abramo do Brasil Ltda is the newly born company that will play a central role in the growth of the international businesses. ABRAMO AROUND THE WORLD We operate in 5 countries Berlin, Germany Several locations in Italy Tirane, Albania São Paulo of Brazil, Brazil Marine of Izola, Slovenia with over 20 languages spoken English, Italian, French, German, Spanish, Dutch, Portuguese, Danish, Russian, Swedish, Croatian, Serb, Macedonian, Albanian, Greek, Arab (local), Polish, Romanian, and more Abramo Deutschland is one of the speakers at Decoded Fashion Milan 14-15 November 2017 SUBSCRIBE TO OUR NEWSLETTER IMPRESSUM Abramo Deutschland GmbH Pommernallee 1, 14052 Berlin, Germany Tel: 0049 (0)30 40301274 eMail: info.de@abramo.com Handelsregister: Amtsgericht Charlottenburg, HRB 135284 B VAT/USt-IdNr.: DE278026332 ABRAMO AROUND THE WORLD Abramo Holding S.p.A. Abramo Customer Care S.p.A. Abramo Printing & Logistics S.p.A. Albacall Sh.A. Abramo Deutschland GmbH Abramo Do Brasil Ltda. Abramo.si d.o.o. © COPYRIGHT 2014. ABRAMO. ALL RIGHTS RESERVED.