FREE SHIPPING AND RETURNS English Home page Shop Fuzzi Brand Boutiques Contact us 0 0 The Fuzzi.com site uses cookies (technical and profiling, own and third party) to guarantee you a better browsing experience. If you select "Continue" or access any content on our site without defining your choices, you consent to the use of cookies. Continue More information Home Delivery & Returns Delivery & Returns Shipping and returns The shipment of your package We ship orders directly from Cattolica, from Monday to Friday from 9.00 to 17.30 and we process those placed during the weekend from the following Monday morning. We ship to Italy and Europe via DHL courier. Delivery times: Italy: 3 working days Europe: 3 working days for main destinations and 4-5 working days for remote destinations. We are not responsible for any delays due to customs checks and operations, outside the control of fuzzi.com. We also remind you that the transaction verification checks may cause slight delays in the shipment of orders placed. Orders for items that are already available will be shipped on the 1st working day after placing the order. During the promotional or sales period, shipments may take longer. In all cases we reserve the right to postpone the shipment if events occur beyond the control of fuzzi.com. If you are not satisfied with your purchase, you can return unworn items for a size change or refund within 28 days of receiving your order. Return instructions: To request the return authorization, you must send a request to info@fuzzi.com specifying in the email the codes of the items you want to return and the compensation you want: size change, store credit or reimbursement. Once your return request has been received, you will receive a confirmation email. You can choose two types of compensation: Size Change: you can only change for a different size or a different color of the same item, if available. It is not possible to change the garment with another article. There is only one free exchange for each item . Refunds: we will process refunds as soon as the receipt, verification and acceptance of the returned item is completed. The return shipment must take place within 28 days of receiving the order. Returns must be sent in the original box, including the label. The return must be made via the courier indicated in the e-mail we sent you. The return shipping will be FREE. We reserve the right to request photographic evidence from you before authorizing returns for defective goods and bear the shipping costs for returning the goods to our premises. We also reserve the right to refuse returns that are unauthorized, sent by couriers other than that indicated in the e-mail with the instructions, or that do not comply with all the conditions provided. The security thread on items that are returned must not be cut or broken. The garments must not have been worn, washed, altered or damaged and must not show any signs of use. Footwear and their soles must be in perfect condition and show no signs of any kind. Each garment must be returned including all labels, packaging and original accessories received with the order (dustbags, hangers, clothes covers, etc.). All garments and accessories must be returned together with the original boxes, considered an integral part of the product itself. The same must not have been damaged and / or altered in any way, nor used as the only external packaging. Returns must be shipped in the original box. If you receive defective goods or errors occur in shipments on our part, you must follow the instructions above Privacy Cookies Ts & Cs Contacts © 2021 FUZZI Srl a Sole Shareholder All rights reserved.  0