CONTACT US CLIENT LOGIN OUR APPROACH PRODUCTS CUSTOMER SERVICE COMPANY INFORMATION CUSTOMER SERVICE What's needed, when it's needed WHAT'S NEEDED, WHEN IT'S NEEDED Everything we do is about helping businesses transform their energy / carbon management programs from a traditional, transactional approach to a data-driven, sustainable business process. However, we recognize that businesses are constantly juggling competing priorities, and evolving so we have constructed our customer service framework to accommodate a variety of approaches. In our experience, service requirements are generally informed by a clients’ product selection. For instance, clients who purchase a fixed or index price for 100% of their consumption simply need an accurate, itemized invoice and an occasional market update from their account representative. While others, who are buying a mix of fixed and variable positions, are managing energy / carbon as more of a sustainable business process and require additional tools and expertise to help facilitate their decision making. At Calpine Energy Solutions, our aim is to provide each client with what they need, when they need it. Our customer care portal is available to all of our clients, providing secure, web-based access to the ESSENTIALS, such as their current and historical invoices and detailed settlements statements. Clients who are buying a mix of fixed and floating positions can tap into additional analytics and guidance to gain new PERSPECTIVES on their data through a dynamic reporting platform that is also located on the customer care portal. Finally, for those clients that view energy / carbon as strategic to their business, we have our POWERFOLIO3D™ web-based platform that is loaded with more analytical tools and is supported by risk management experts to help clients design the right strategy and execution plan for them. ESSENTIALS Access to your current and historical invoices and detailed settlements statements. LEARN MORE PERSPECTIVES Tap in and gain new insights on your data through our dynamic reporting platform. LEARN MORE POWERFOLIO3D™ Get the right strategy and execution plan for you and your business. LEARN MORE CONTACT US To learn more about our approach to customer care, please review the video below. Our Customer Care Team is available for questions and committed to providing the highest level of customer service. Contact our toll free number +1 877-273-6772, or send an e-mail to customerservice@calpinesolutions.com. Client Services (3.04) Corporate Address Calpine Energy Solutions, LLC • 401 West A Street, 5th Floor • San Diego, CA 92101 © 2021 Calpine. All Rights Reserved. Contact Us Office Locations Terms & Conditions