HOME | COMPANY | SECTORS | STRENGTHS | CONTACTS | BUY THE PARQUET ONLINE Right of withdrawal Right of withdrawal Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to PASCUCCI & BONIFAZI SRL a reference of VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following points. To exercise this right, the customer must send PASCUCCI & BONIFAZI SRL a communication to that effect, within 10 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to PASCUCCI & BONIFAZI SRL - Via On.A.Morea 12 Civitanova Marche (MC) * or by email or fax always sent within the aforementioned term of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, MUST be sent within the following 48 hours. Once we have received the aforementioned notice of withdrawal, the company PASCUCCI & BONIFAZI SRL will quickly communicate to the customer the instructions on how to return, assigning a unique RMA code for the return of the goods, which must be sent to PASCUCCI & BONIFAZI SRLwithin 10 days of authorization. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used according to normal diligence, without any signs of wear or dirt, in compliance with the conditions of the following points. The right of withdrawal is however subject to the following conditions: * the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, attached software, etc ...); * the right does not apply to the purchase or sale of items specifically produced or created personally for the consumer (made-to-measure products, etc); * the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); to limit damage to the original packaging; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided; * by law, the shipping costs for returning the goods are charged to the customer; furthermore, the costs of delivery to the customer and any other ancillary costs highlighted at the time of placing the order will not be reimbursed; * the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; * in case of damage to the goods during transport, etc...); to limit damage to the original packaging; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided; * by law, the shipping costs for returning the goods are charged to the customer; furthermore, the delivery costs to the customer and any other accessory costs highlighted at the time of placing the order will not be reimbursed; * the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; * in case of damage to the goods during transport, etc...); to limit damage to the original packaging; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided; * by law, the shipping costs for returning the goods are charged to the customer; furthermore, the costs of delivery to the customer and any other ancillary costs highlighted at the time of placing the order will not be reimbursed; * the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; * in case of damage to the goods during transport, * by law, the shipping costs for returning the goods are charged to the customer; furthermore, the costs of delivery to the customer and any other ancillary costs highlighted at the time of placing the order will not be reimbursed; * the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; * in case of damage to the goods during transport, * by law, the shipping costs for returning the goods are charged to the customer; furthermore, the costs of delivery to the customer and any other ancillary costs highlighted at the time of placing the order will not be reimbursed; * the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; * in case of damage to the goods during transport,PASCUCCI & BONIFAZI SRL will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the goods (if insured) ; in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal; * PASCUCCI & BONIFAZI SRL is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; * upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged,PASCUCCI & BONIFAZI SRL will deduct from the refund due a percentage, in any case not exceeding 100% of the same, as a contribution to the restoration costs. * Without prejudice to any repair costs for damage to the original packaging, PASCUCCI & BONIFAZI SRL will refund the customer the full amount already paid, within 30 days from the return of the goods, by bank transfer. It will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (IBAN Code - Current Account of the invoice holder). * The right of withdrawal is totally lost, for lack of the essential condition of integrity of the property (packaging and / or its contents), in cases where PASCUCCI & BONIFAZI SRLascertain: * the non-diligent use of the asset that has compromised its integrity, or the use of any consumable materials; * the lack of the external packaging and / or the original internal packaging; * the absence of integral elements of the product (accessories, cables, manuals, parts, ...); * damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of PASCUCCI & BONIFAZI SRL , available to the Customer for collection at his expense. SHOP The cart is empty. PRODUCTS Customer careGuaranteesRight of withdrawalTerms of paymentShipment PASCUCCI and BONIFAZI srl Via On. A. Morea, 12 - Industrial Area "A" 62012 Civitanova Marche (MC) - VAT number 00348390436- Tel. +39 0733.897189 - Fax +39 0733.898787 privacy policy | site notice Creation of MC Marketing e Comunicazione Srl websites