Personal Business About Service status Coronavirus (COVID-19) Find a Store Help Log in Personal Bank accounts Independent service quality survey results: personal current accounts Independent service quality survey results Personal Current Accounts Published August 2021 As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey. Overall service quality We asked customers how likely they would be to recommend their personal current account provider to friends and family. Ranking Online and mobile banking services We asked customers how likely they would be to recommend their provider’s online and mobile banking services to friends and family. Ranking Overdraft services We asked customers how likely they would be to recommend their provider’s overdraft services to friends and family. Ranking Services in branches We asked customers how likely they would be to recommend their provider’s branch services to friends and family. Ranking These results are from an independent survey carried out between July 2020 and June 2021 by Ipsos MORI as part of a regulatory requirement. Metro Bank has published this information at the request of the Competition and Markets Authority so you can compare the quality of service from personal current account providers. In providing this information, we are not giving you any advice or making any recommendation to you and we can only give you information about our own products and services. Customers with personal current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and overdraft services to friends and family. The results show the proportion of customers of each provider, among those who took part in the survey, who said they were ’extremely likely’ or ‘very likely’ to recommend each service. Participating providers: Bank of Scotland, Barclays, Clydesdale Bank*, first direct, Halifax, HSBC UK, Lloyds Bank, Metro Bank, Monzo, Nationwide, NatWest, Royal Bank of Scotland, Santander, Starling Bank, Tesco Bank, The Co-operative Bank, TSB, Virgin Money, Yorkshire Bank*. Approximately 1,000 customers a year are surveyed across Great Britain for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period. 17,059 people were surveyed in total. Results are updated every six months, in August and February. *Interviews with customers of Clydesdale Bank and Yorkshire Bank are reported as Virgin Money. To find out more visit Ipsos.uk/personal-banking-service-quality Store Locator Careers Press Mortgage Intermediaries Investor Relations Developer site Modern Slavery Act Your eligible deposits with Metro Bank PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information visit www.fscs.org.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC. Accessibility Legal Information Privacy Sitemap Copyright 2021 Metro Bank. All rights reserved