Retail solutions Call tracking unlocks your entire customer's journey From the first contact to final conversion - call tracking covers every digital touchpoint. Find out more Turn your calls into revenue Whether you're looking to drive sales, increase your website's conversion rate, or boost customer quote requests, the first step is knowing what journey each customer took, be that a PPC keyword, a paid social campaign, or an offline source. Call tracking uncovers these crucial attribution insights, and more, about every single call. Find out more Number of calls from PPC to the US sales team boosted by 35% 28% increase in conversion rate from PPC campaigns Read case study "Companies must understand why the phone is ringing, Infinity gives us that answer. Onboarding was straightforward, and our customer success manager was crucial in keeping us at the cutting edge of their technology." Austen Ahern Director Of Digital Services | Stannah International Pinpoint Reveal the initial source of where a caller came from Boost the conversion of your marketing by seeing the journey right down to the keyword used. Infinity not only reveals which channel a caller originated from, but the specific page on your website. Filter Streamline your customer service Don't compromise on your commitment to service. Find the pages driving standard support calls and improve them to help visitors find the answer they need quicker, allowing your agents time to focus on customers with more complex needs. Global A service to match your ambitions Infinity operates in 75 countries globally, giving you a complete view of which area calls are coming from across many territories. We also provide local numbers to give customers the confidence that they are dealing with a nearby, trustworthy business. Routing Straight to the point Ensure your sales team are dealing with sales calls by ensuring support queries are routed to the correct phone agent, and spam calls are blocked. Not only will this give a better experience, but you will also increase your sales team's productivity. Find out more Insights you care about With Infinity's Hub, you're able to view all of your data in a stand-alone view. Whatever your role, whatever your requirements, the Hub is designed with you in mind. From granular insights to overall pictures, the Hub is designed for flexibility and precision. Find out more Automate your revenue By joining Infinity up with your CRM and Google Ads, you can bid on keywords based on what is generating the results that matter to you. This process can be automated for ongoing improvements. Find out more "A full picture of the user journey is vital for all companies, especially now with the increase in machine learning models. We need to focus on providing these models with the best data to drive growth, and offline transactions are a big part of this." Terry Harris PPC Manager | IronmongeryDirect Conversation analytics: When people talk, listen Conversations matter when it comes to creating a unique experience for customers. Infinity's Conversation Analytics platform allows you to capture invaluable data hidden inside these calls. Manually sifting through call recordings is a laborious task that limits your team's productivity. With Conversation Analytics, you can analyse automatically at scale. This data gives you insights into your customer's experience. For example: What did they call about? How do they feel about your product? Did they make a payment? Was a competitor mentioned? What new trends are you unaware of? Find out more Some of the retail brands that already trust Infinity eBooks Adapting to the new normal in 2021 and beyond The Home and Garden retail sector saw a period of seismic change in the consumer sector in 2020. What strategies do you need to adapt moving forward? Read the eBook Call us today on +44 20 8003 8600 to discuss the right package for your business or complete the form and we'll call you back. First Name Last Name Business Email* Phone Number* Job Title* How many calls do you receive per month?* - Please Select - 1 - 1,000 1,001 - 5,000 5,001 - 10,000 More than 10,000 Not sure Infinity needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy. +44 20 8003 8600 Infinity Tracking Limited. Registered in England and Wales with Number 07192131. Registered address:1 Seebeck House, 1 Seebeck Place, Knowlhill, Milton Keynes, MK5 8FR, UK. Use of this website constitutes acceptance of the website Privacy Policy | Legal | Call Tariffs | Site Map By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings