HOME BOOK HOW TO BOOK THE CONSORTIUM TRAVEL TICKETS NOTICES TRANSPARENT ADMINISTRATION CONTACTS INFORMATION ART The Transport Regulatory Authority (ART) was established pursuant to art. 37 of the decree-law 6 December 2011, n. 201 (converted into law, with amendments, by law no. 214 of 22 December 2011) as part of the regulation of public utility services pursuant to law no. 481. It is competent in the field of transport and access to related infrastructures. Its tasks also include the definition of minimum quality conditions for transport services and the minimum content of users' rights vis-à-vis the operators of transport services and infrastructures. The Authority reports annually to the Chambers highlighting the state of the liberalization regulations adopted and the part yet to be defined. The Authority operates in full autonomy and with independence of judgment and evaluation, in compliance, where present, with European regulations and in any case in compliance with the principle of subsidiarity and the competences of the regions and local authorities. It is a collegiate body, made up of the President and two members appointed by decree of the President of the Republic, subject to the resolution of the Council of Ministers on the proposal of the competent Minister and with the favorable opinion of at least two thirds of the members of the competent parliamentary commissions. The President and Members remain in office for seven years and their mandate is not renewable. The first Council of the Transport Regulatory Authority was appointed by Decree of the President of the Republic of 9 August 2013, published in extract in the Official Gazette of the Italian Republic (SG No. 217 of 16 September 2013). The Authority is based in Turin at the “Lingotto” building, in Via Nizza n. 230. In compliance with the provisions of the ART, any complaints or simple communications and requests for clarification can be sent in writing with signature and address to: CO.TR.AP - Registered Office, Via Bruno Buozzi n. 36 - 70132 Bari; by fax to the numbers 080 / 57.90.900 and by e-mail to the certified e-mail address: cotrap@pec.cotrap.it and finally by visiting the company website www.cotrap.it The reasons for presenting the complaint for regular scheduled services with a distance of less than 250 km , pursuant to Community and national legislation on passenger rights, relate exclusively to: contractual conditions or discriminatory tariffs, failure to comply with the obligations to protect people with disabilities or reduced mobility, information to the passenger about the trip and his rights, failure to adopt the system for handling complaints, failure to communicate the final outcome of the complaint. The complaint can only be forwarded to the Company by passengers with a regular travel document - the code of which must be indicated in the complaint itself - and sent within three months from the date on which the regular scheduled service was provided or should have been provided. As soon as the staff of the Consortium has received the complaint, they will register it and dispatch it to the single company that carried out the exercise that is the subject of the report. Within one month of receipt of the complaint, the Company will notify the passenger of its motivated and definitive reply if the complaint has been accepted, rejected or still under consideration. Within a maximum of three months of receipt of the complaint, the Company will provide the passenger with a definitive response. The Consortium will have the task of monitoring in compliance with the times and the procedure. In any case, the passenger has the right to apply to the national courts to obtain compensation for damages deriving from losses due to cancellation or delay of regular services, under the conditions provided for by national law. The passenger, after having presented a complaint to the Company in the first instance, and after ninety days have elapsed from the presentation, can lodge a complaint with the National Body responsible for the application of the regulations on travelers' rights regarding alleged violations of the latter. The Body in question is the Transport Regulatory Authority - Via Nizza n. 230 - 10126 Turin contact: +390111912550 to which the complaint can be submitted by filling in the specific form available in the Customer Area of the website https://www.autoritatrasporti.it/modulistica/ by registered post or to the following e-mail addresses: certified e-mail (PEC) pec@pec.autorita-trasporti.it simple e-mail reclami.bus@autorita-trasporti.it or by using the appropriate electronic access (SiTe), available on the Authority's website. It is also possible to submit a complaint to ART directly online in the dedicated section. For further information, consult the website www.autorita-trasporti.it Cotrap Cotrap undertakes to offer an adequate service using the available resources and seeking the best cost-effectiveness of the resources themselves. Customer service (+39) 080-5790111 Certification Information MyCard Disclosure Art Terms of Use Certifications Governance Privacy disclaimer General conditions Useful links ANAV Puglia region Airports Copyright © 2018 COTR.AP | All rights reserved. Registered office: via Bruno Buozzi, 36 - 70132 Bari VAT number. 05959250720 www.cotrap.it