Our Spring Sale is now on call us on 01252 816996 and see how much you could save 01252 816996 ANY QUESTIONS? Frequently Asked Questions What time of day do you start and work to? We aim to start work between 9.00am and 9.30am on the first day of installation. If your installation runs into two or more days, the team(s) will be onsite anytime from 8.00am onwards. Daily finishing times are dependent on the time of year. These range from 3.30pm in the winter to 6.00pm in the summer. We will of course, make specific arrangements should you require these. How and who do I pay? Any representative of the Company is authorised to collect payment on behalf of the Company. You can pay by cash, personal or building society cheque, credit or debit card. We have the facility to accept card payments over the phone direct to our finance department should you prefer. All our fitters can issue receipts and will issue your 10-year guarantee upon receipt of payment. You can also pay by direct transfer. Our bank details will be on your invoice. Can I have a cat or dog fap fitted? All our residential doors with a flat uPVC panel in the lower section can be fitted with a cat or dog flap. Also, if we are building a cavity brick wall, we can create a tunnel which can have a cat / dog flap at either end. Pet flaps can also be cut into glass meaning that there is always a solution for your four legged friend. How long will it take to finish my conservatory? From the first day that the builders arrive on site until the completion of the project should take a maximum of eight weeks. You will receive a schedule of works after your basework has been completed to let you know when the carpenters, electricians, plumbers etc will be attending your property. Bear in mind though that your new concrete screed could take longer to completely dry. Where will the skip go? This will be discussed at your technical survey. We will place the skip in an area of your choosing which will cause the least amount of inconvenience during the installation. Photographs will be taken to indicate exactly the position you have agreed. When the building team arrives, they will ensure that suitable protection is in place to protect your lawn / driveway from any damage. Collection of the skip is generally on completion of the basework. How long will it take to install my new door? We usually book a single door installation for half a day. It should take no longer than four hours. Will you dispose of my old door? Yes, the disposal of your old door is included in the price of the new one. What happens if you damage my tiles or wallpaper? Whilst we take every step to ensure minimal damage is caused to the areas immediately surrounding your installation unfortunately, we cannot undertake to make repairs to tiles or wallpaper. We will of course, make good any plaster or brickwork that is required. What options are available for glass? Double glazed sealed units. This is our standard glazing option. Our double glazed sealed units are manufactured in a state of the art facility in Wales. The standard thickness of our double glazed sealed unit is 28mm but our units are available in other thicknesses. Our “A” rated windows come with sealed units filled with argon gas which further reduce heat loss and warm edge spacer bar which has the same effect. The outer pane of glass of all our double glazed sealed units is coated with a compound which reduces heat loss Triple glazed sealed units. For those who would like even more thermal and sound insulation, triple glazing is always an option. A third piece of glass is placed between the two pieces of glass in double glazing whilst maintaining the same 28mm overall thickness. The benefits of triple glazing are: • Increased thermal efficiency • Increased sound insulation How long will it take to finish my solid roof? If the roof we are installing for you is a replacement of an existing roof, we will protect your existing floor and then remove your old roof and have the new roof weathertight on the same day. If we are building a complete garden room from the ground up, from the first day that the builders arrive on site until the completion of the project should take a maximum of eight weeks. You will receive a schedule of works after your basework has been completed to let you know when the carpenters, electricians, plumbers etc will be attending your property. Bear in mind though that your new concrete screed could take longer to completely dry. Learn More Get in touch if you have any further questions CONTACT US Please get in touch if you have any further questions CONTACT US Copyright © 2021 The Window Factory - All Rights Reserved. Our Product RangeWindowsDoorsSolid RoofsConservatoriesRooflineThe Wow Factor FAQ'sPrivacy Policy Created by Matt Lawson