Choose Location Contact Us Sign In/Register Home Billing Report Outage or Emergency Start/Stop Service Save Energy Our Stories Home Our Stories Getting Through COVID-19 Together Updated: 7/19/2021 421 Likes How we're supporting our customers, employees and communities The COVID-19 pandemic may have temporarily changed what our jobs look like in the day-to-day, but our commitment to safely and consistently delivering energy remains unchanged. See how we’re offering care and support to customers, employees and the communities we serve during this difficult time, and continuing to deliver on Our Promise. Article Summary Like This Article This article is about: How we're helping customers during COVID-19 Protecting yourself from scams Our new protocols for storm repairs Expanded employee benefits during the pandemic decoration Help is Available We understand the impact of COVID-19. Assistance programs are available to support and protect our customers during challenging times. Virginia North Carolina South Carolina decoration Keeping Service Connected While much has changed in our world, one thing will always remain the same -- serving our customers when they need it most. If you're having trouble paying your bill, we're here to help find the best option for your situation. Visit our Billing section for payment options, assistance programs and payment arrangements that can help you move forward. 24/7 Account Access Managing your account online is a good idea, now more than ever. Sign in to view your account balance, see your payment history and more. Paying your bill online using electronic payments is also quick, secure and safe. Scam Awareness We will never call and threaten to disconnect your service. Learn more about how to recognize scams and protect your information. Sign up for paperless billing to have fast, easy access to your bill and account information at any time, so you’re less likely to fall victim to scammers. Helping You Save Energy Whether you've suddenly found yourself working from home or just spending a whole lot more time there, we have simple energy-saving tips to help keep your new setup from raising your bill. Read our tips for saving energy at home. Safely Responding to Storm Outages The pandemic has disrupted many facets of life, but hurricane season isn't one of them. You can continue to expect excellent response from our crews this hurricane season even as we focus on adapting to new virus-prevention protocols. Our field employees follow hygiene practices recommended by the Centers for Disease Control and Prevention, including using face coverings and gloves, and frequent hand washing. We wipe down workstations and vehicle interiors each day. Also, employees undergo temperature checks and health screening questions at least once every day. Caring for our Employees To help our employees manage through this challenging time, we've provided: 80 hours of additional leave for those sick with the virus, caring for someone sick with the virus, or if dealing with unexpected child care needs. Free coronavirus testing under our health plans, through the end of the year. Child care options (via YMCAs & other organizations) A relief fund to help employees facing financial hardships as a result of the pandemic. Supporting our Communities Pulling together as a community is more important now than ever, so we're supporting organizations like the Red Cross by donating $1 million to coronavirus relief and partnering with state governments to provide 50,000 masks to help critical care providers in states where we operate. Like This Article SAFETY SCAMMERS & PERSONAL SAFETY STORM STORM PREPARATION & SAFETY SAFETY FOUR REASONS TO CALL 811 BEFORE YOU DIG Report your outage or emergency. For other questions, help is available under Contact Us. Sign In Billing Start/Stop Service Save Energy Report Outage or Emergency Contact Us Our Stories Investors Media Room Suppliers Government Solutions Large Business Services Careers Our Company Projects & Facilities Lakes & Recreation Rates & Tariffs Safety [+] Feedback Copyright © 2021 Dominion Energy Privacy Do Not Sell My Info (CA) Terms & Conditions En Español Cookies & Privacy We use cookies and similar technologies to understand how you use our site and to improve your experience. This includes personalizing content and advertising. By continuing to use this website or closing this banner, you accept our use of the first and third party cookies. To read more go to our Privacy Notice or Terms and Conditions. Accept and Proceed to the Site