Online Account Latest News Get a quote Home Gas & electricity Manage your account About Help Treating Customers Fairly At BES, we believe all of our customers deserve a fair and consistently high level of service. Although the Standards of Conduct refer only to micro businesses, we go above and beyond our obligations by applying them to all of our customers, regardless of their business size. In 2013, our industry regulator, Ofgem, introduced new Standards of Conduct for electricity and gas companies which supply small and medium businesses. These Standards of Conduct mean suppliers must: • Behave in a fair, honest, transparent, appropriate and professional way, at all times • Provide customers with information which is transparent, clear, accurate and easy to understand, whether it’s in writing, over the phone, or face to face • Clearly display contact information and make it easy for customers to get in touch, so that the company can resolve any problems quickly and make sure their service meets the needs of its customers You can find more information about the Standards of Conduct on Ofgem’s website: www.ofgem.gov.uk, under the ‘Retail Market Review’ section. At BES, we believe all of our customers deserve a fair and consistently high level of service. Although the Standards of Conduct refer only to micro businesses, we go above and beyond our obligations by applying them to all of our customers, regardless of their business size. We’ll let you know, at least once per year, about the steps we’re taking to ensure we treat customers fairly. This is our report for 2019, and you can request a copy, free of charge, by contacting our Customer Services Team or click here to view an online version. Chat to us About Fuel Mix Disclosure Guaranteed Standards of Performance Energy Back Billing Refund Policy Difficulty Paying Legal Terms & Conditions Modern Slavery Statement Privacy Policy Smart Meter Installation Code of Practice Contact Complaints Emergencies Media Enquiries Postal address: Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, Lancashire FY7 6TX BES Utilities is the generic reference to the group of companies that comprises BES Commercial Electricity Ltd (registered in England & Wales No.06882734) and Business Energy Solutions Ltd (registered in England & Wales No.04408013), both of whose registered offices are Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, Lancashire, FY7 6TX. Proud Sponsors of Fleetwood Town Football Club We use cookies on our website to give you a better experience, improve performance, and for analytics. Find out more and control how cookies are used by clicking Cookie settings. By using this website you agree to the use of cookies. Accept Cookie policy