Our response to recent gas market events A to Z About us Services Systems Change Resources News Calendar Help and support 3 Home About us Information for gas consumers Contents – Xoserve's role in the Supplier switching process – The role of Suppliers, Shippers and Network Operators – Looking to switch gas supply? – Problems with switching Gas Supplier? – Common issues experienced during the switching process and how to fix them – Still need to get in touch? Xoserve's role in the domestic gas supply switching process As the Central Data Service Provider (CDSP), we record when domestic customers switch their Gas Supplier. This information is recorded in a Central Register which holds information on behalf of Gas Suppliers, Shippers and Transporters. We are the custodians of the data, but we do not amend the data directly ourselves. To keep the information as up-to-date as possible, we rely on accurate information being provided to us by Gas Shippers and Suppliers. If the information on the Central Register is incorrect, it is the responsibility of the Shipper to update the register and maintain the data held against each of their MPRNs (Meter Point Reference Numbers). Xoserve has no involvement with the contractual relationship between gas consumers and suppliers. We do not impose any restrictions for a gas consumer to switch suppliers whenever they are contractually able. Gas Suppliers, Shippers, and Network Operators Gas Suppliers As a gas consumer you will have a contract with your Gas Supplier who is responsible for billing you for the right amount of gas used. Your Supplier tells the Gas Shipper how much gas you need and when you need it. In many cases your Supplier may also be your Gas Shipper. Gas Shippers The Shipper buys the right amount of Gas (ordered by your Supplier). They keep Xoserve up-to-date with any changes to your gas supply data. Network Operators Network Operators own the distribution network of gas pipes that delivers the gas to you. Important note Xoserve is unable to update any details on the request of consumers or Suppliers. All instructions to update data about your gas supply must come directly from the Gas Shipper on behalf of your Gas Supplier. Our vision and strategy Business plan Annual review What we do Who we work with Information for gas consumers Our leadership team Accreditations and memberships Careers Governance Supplying services to Xoserve Your customer team Is this page useful? Yes No Cookie Control Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I AcceptI Do Not AcceptSettings