PDF Products Solutions Resources Success Support Partners Company Contact us Blog HOME/PRODUCTS/NOTIFICATION SOFTWARE: EGAIN NOTIFY™ Notification Software: eGain Notify™ Notification Management for Customer Service eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates, i.e., notifications, at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers via multiple interaction channels such as email, phone, and SMS. These notifications could span various stages of a service transaction, a customer’s life event, or a customer’s overall life progression where a business may want to add value by providing contextual customer service. CONTACT US FEATURES Alerts, triggered by events, can be delivered through any interaction channel including SMS, email, fax, and voice Alerts can be internal to the enterprise or external Consolidate and coordinate notifications and alerts from multiple systems in the enterprise Internal alerts related to specific customer events enable effective and proactive customer service CONTACT US Preemptive and proactive approach reduces the number of incoming requests for agent-assisted service, while enhancing customer experience and sales Use it for promotions such as contextual cross-sell and upsell With eGain’s inbound products, it provides a complete, “hub” view of inbound and outbound interactions to contact center agents, including responses to notifications RESOURCES Solution overview eGain reimagines conversational customer engagement with eGain Messaging Hub™ SBLI is using notifications to better connect with insurance customers Best practices in proactive customer engagement RELATED APPS eGain Mail eGain Offers eGain Social NEWSLETTER Keep up on our always evolving product features and technology. Enter your e-mail address and subscribe to our newsletter. SUBMIT ABOUT US Careers Investor relations Privacy Policy Cookie Policy Terms of Use CONNECT WITH US Contact Us Contact Support Community Forums FOLLOW US Copyright © 2021. eGain Corporation. All Rights Reserved. We use cookies to ensure you get the best experience on our website. Continued use of this website indicates your acceptance of our cookie policy. AcceptCookie Policy