Coronavirus (COVID-19) Updates and Resources CITY OF FORT WALTON BEACH Florida Search form Search Website FINANCIAL SERVICES Customer Service The City of Fort Walton Beach Customer Service Division is responsible for reading water meters, billing customers, receiving payments, opening and closing utility accounts, and resolving customer inquiries for the City’s 9,000 utility customers. Services include water, sewer, sanitation, county tipping fees, and stormwater utility fees. Ways to Pay Pay Bill Online (Click here) AutoPay Services (Click here) By Telephone (24/7 Service) Call (850) 357-8753: Pay with Visa/MasterCard, Discover, debit/credit card, e-check In Person (currently unavailable) Office Location: FWB City Hall, 107 Miracle Strip Parkway SW, Fort Walton Beach, FL 32548 Office Hours: Monday-Thursday 7:00 a.m.-5:00 p.m.; Friday 7:00 a.m.-11:00 a.m. Customer Service Lobby Hours: Monday-Thursday 10:00am -2:00pm Pay with cash, check, money order, Visa/MasterCard, Discover, debit/credit card. Drop Box: The secure payment drop box is located in the FWB City Hall parking lot at 107 Miracle Strip Parkway SW beside the ATM machine. Envelopes provided for check or money order. No cash. Payments placed in the drop box after 8:00 a.m. will be credited the next business day. By Mail: Write your account number on the check or money order and mail to: City of Fort Walton Beach PO Box 746834 Atlanta, GA 30374-6834 Set Up Service Fill out and submit an application online Residential Application Commercial Application Contact Information Address: 107 Miracle Strip Pkwy SW Fort Walton Beach, FL 32548 Phone: 850-833-9591 Office Hours: Mon-Thur 10 a.m.-2 p.m. Home Sitemap Accessibility Staff Login 107 Miracle Strip Parkway SW | Fort Walton Beach, FL 32548 | (850) 833‑9500 City Hall (850) 833-9500 Police Non-Emergency (850) 833-9900 ext 1 Public Works (850) 833-9613 Fire (850) 833-9565

Coronavirus (COVID-19) Updates and Resources CITY OF FORT WALTON BEACH Florida Search form Search Website GROWTH MANAGEMENT Growth Management The Growth Management Department strives to provide exceptional customer service while assisting our citizens through the various processes that the Department is responsible for including Building Permits & Inspections, Planning & Zoning, Code Enforcement, and the Community Redevelopment Area (CRA). Building and Inspections Planning & Zoning Code Enforcement Community Redevelopment Agency Supporting Documents Growth Management Department 2021 facts sheet (126 KB) Web Links GMD Customer Survey Contact Information Growth Management Department Chris Frassetti, CFM, Growth Management Director Address City Hall Annex 105 Miracle Strip Pkwy. SW Fort Walton Beach, FL 32548 Hours Mon-Thur 7:00 a.m. – 4:00 p.m. Phone Number 850-833-9607 Home Sitemap Accessibility Staff Login 107 Miracle Strip Parkway SW | Fort Walton Beach, FL 32548 | (850) 833‑9500 City Hall (850) 833-9500 Police Non-Emergency (850) 833-9900 ext 1 Public Works (850) 833-9613 Fire (850) 833-9565