BACK TO MANAGED SERVICES APPLICATION MANAGED SERVICES The ISM Canada Application Management Services team of experts, acting as an extension to IBM’s national delivery capability, uses asset-based delivery models, collaborative techniques and advanced analytics to reduce the time, effort and cost associated with managing an application portfolio. Our offering includes DevOps pipeline management, application portfolio optimization and development or refactoring for adoption of cloud native implementations. Typical AMS scope consists of: Application Break/Fix Support Application User Support Application Enhancement Continuous improvement of processes, productivity and service quality, through a strong governance model, enables high value delivery through standardization and reusable assets. ISM Canada offers these services through flexible engagement models tailored to meet each client’s unique set of challenges: Application Out-Tasking - allows clients to turn over day-to-day responsibility for individual applications to ISM while retaining control of their application strategy and portfolio evolution. Application Co-Sourcing - brings joint client-ISM delivery organization with synergies and economy of scale. Full Scope Outsourcing - allows ISM to take responsibility for the management of all or a subset of a client’s application portfolio. RELATED CASE STUDIES GOVERNMENT A SWIFT MIGRATION Recently, a provincial government agency engaged with ISM Canada (ISM) to implement their migration to Office 365. The customer was operating their internal messaging and email systems on Microsoft Exchange 2010 for over 150 employees throughout Saskatchewan. They needed a more flexible and unified communication toolset that enabled employees to communicate wherever and whenever their business demanded it. Read more RETAIL & DISTRIBUTION IT: THE SERVICE The speed at which systems evolve today is staggering. Adoption of new technologies and complex system environments can make managing and maintaining applications an increasingly daunting task. More than ever, having the right team with the right skills is critical for success. ISM Canada has both the professional skills and proven business processes required to effectively manage and optimize application portfolios, leveraging a flexible menu of application management services. Read more GOVERNMENT A CITY ALIGNED The Municipal Government of a Saskatchewan city was looking to create efficiencies and improve communications within their government offices. They chose ISM to work with to develop and implement an Office 365 solution. We planned and executed the solution to give city employees a cost-effective, unified, cloud-based productivity suite. Read more INDUSTRIES Government Utilities & Resources Retail & Distribution Agriculture & Resources SOLUTIONS Network Analytics & Insight Cloud & Transformation Managed Services Professional Services ABOUT Our Story Leadership Sponsorship Privacy & Legal Career scam alert CONTACT Get in Touch Careers SEARCH ISM © 2021 | a Kyndryl company Staff portal