MY ACCOUNT HAUTE COUTURE READY-TO-WEAR NEWS 21, PLACE VENDÔME FREQUENT ASKED QUESTIONS BROWSING ONLINE SHOPPING PRODUCT INFORMATION CUSTOMER ACCOUNT 1 HOW CAN I GET HELP IN MAKING MY ORDER? 2 HOW CAN I AMEND THE ORDER I HAVE JUST MADE? 3 I HAVE JUST FINALISED MY ORDER, BUT I HAVE NOT YET RECEIVED THE SUMMARY. 4 WILL MY ORDER BE DELIVERED IN A SHOCKING PINK BOX? 5 WILL MY ORDER BE IN GIFT PACKAGING? 6 CAN I ADD A PERSONAL MESSAGE TO MY GIFT ORDER? 7 CAN I INCLUDE A GIFT RECEIPT WITH MY GIFT ORDER? 8 WHAT ARE THE DELIVERY COSTS? 9 WHAT ARE YOUR DELIVERY TIMES? 10 HOW CAN I TRACK MY ORDER? 11 WHERE CAN I HAVE MY SCHIAPARELLI.COM ORDER DELIVERED? 12 DO YOU DELIVER TO A PO BOX? 13 CAN YOU DELIVER MY PARCEL THROUGH MY LETTER BOX? 14 IS A SIGNATURE REQUIRED TO TAKE DELIVERY OF MY ORDER? 15 CAN I ARRANGE DELIVERY TO MY HOTEL? 16 WHAT PAYMENT METHODS ARE ACCEPTED ON THE WEBSITE SCHIAPARELLI.COM? 17 IS MY PAYMENT SECURE? 18 DO YOU ACCEPT INTERNATIONAL PAYMENT CARDS? 19 CAN I ORDER USING SOMEONE ELSE’S BANK CARD? 20 WHEN WILL MY CREDIT CARD BE DEBITED? 21 WHAT IS THE SECURITY CODE ON MY CREDIT CARD? 22 HOW CAN I RETURN OR EXCHANGE AN ITEM BOUGHT ON THE WEBSITE SCHIAPARELLI.COM? 23 HOW TO SEND A RETURN? 24 CAN I RETURN OR EXCHANGE A GIFT PURCHASED ON THE WEBSITE SCHIAPARELLI.COM? CAN THE PERSON RECEIVING A GIFT REQUEST AN EXCHANGE? WE ARE HERE TO HELP YOU HAVE ANOTHER QUESTION ? CONTACT US STAY UP-TO-DATE Subscribe to our newsletter and be the first to learn about our latest news. SUBSCRIBE EMAIL ADDRESS SERVICES Salons Boutique Contact us Shipping FAQ FR / EN LEGALS Legal Terms General terms and conditions of sale Personal data privacy policy General terms of use Cookies COOKIES ON SCHIAPARELLI.COM The Maison SCHIAPARELLI uses cookies, including third party cookies, to personalise content and offer you a tailored experience. You can accept these cookies by clicking on “Accept all”, or refuse them on "Reject All" or clicking on “Personalize my choices” to manage your preferences. At any time, you can change your preferences in the Cookies page. We have updated the Privacy Policy. Reject All Accept All Personalize my choices