12100 W 6th Ave, Lakewood, CO 80228 973.492.8400 biosdrycal@mesalabs.com English Español Français Deutsch Search: Calibration & Repair We’re looking forward to supporting you! Please use this form to plan the return of your DryCal product to Mesa Labs ISO 17025-accredited laboratory for expert care, maintenance, and calibration. DryCal products are recognized for their accuracy by flow professionals worldwide. We believe it’s important to verify that your primary standard hasn’t been compromised. We recommend annual service and calibration of your DryCal primary gas flow standard as a periodic quality assurance measure, as well as to provide you and your organization with a defensible audit trail of premier quality. FILL OUT THE RMA REQUEST Find Your Service Center Hover over the spots below to find contact information for the service center nearest you. Don’t see your area on the map? Contact us directly at our main site! European Service Center If you are located in the EU, please contact Mesa’s authorized European service center directly to receive a Service Quote or calibration pricing. TPF Control is the authorized service center for DC Lite, Defender, FlexCal, DryCal 800, ML-800, and ML-500 products. TPF Control Tel. +31 (0) 85 7500 110 Fax +31 (0) 85 7500 111 Visit website Email Asian Service Centers If you are located in the Asia-Pacific region, please contact Mesa’s authorized service center, Quest Technology, to receive a service quote or calibration price. Quest is the authorized service center for the Defender and Definer products. Quest Technology Pte Ltd Tel: (65) 6748-4310 Fax: (65) 6748-3505 Email Visit Website Quest Technology (Suzhou) Tel: +86-15821772325 Email Visit Website Latin America Service Centers If you are located in Mexico, Colombia or Chile, please contact Mesa’s authorized service centers in your area directly to receive a Service Quote or calibration pricing. All other Latin American Countries, please contact the following service center: Inteccon Inc. Tel: 561-912-9809/561-912-7201 Fax: 561-912-9810 Email Visit website Why should I calibrate my DryCal instrument? Maintenance of your DryCal instrument is actually a full product refurbishment and calibration performed by the same experienced technicians that build the new DryCal instruments. Our accreditation and documented traceability ensures our accuracy claims are met. An annual NIST-traceable calibration by Mesa’s ISO accredited facility provides a defensible audit trail as well as the periodic care and maintenance your instrument requires. What is included in factory calibration? Disassembly and inspection of the instrument for wear, defect, contaminants and damage Full cleaning, repair and/or replacement of parts as needed Battery test/replacement Upgraded firmware and hardware Temperature and pressure sensor calibration if required Multi-point flow calibration with adjustment NIST traceable calibration certificate with As-Found (pre) and As-Left (post ) data 90 day service warranty Factory calibration vs. 3rd party calibration laboratories Mesa Labs is the only laboratory that can perform a DryCal calibration in the US. Third party calibration laboratories cannot adjust your instrument. These other labs can only perform verifications, not calibrations and will only issue a NIST-traceable certificate that identifies the instrument falls within claimed accuracy specifications. This means that they cannot reset calibration points, perform repairs and maintenance with authorized parts, provide hardware and firmware updates or even check and change batteries. Note to customers regarding hazardous materials It is the customer’s/end user’s responsibility to decontaminate any instrument prior to return and fully disclose any use with all hazardous materials. Any unit exposed to hazardous materials will require a statement signed by a certified toxicologist, verifying that the unit has been decontaminated. If the instrument was exposed to hazardous materials, please notify the customer service agent and mark the shipment box “IETHM” (instrument exposed to hazardous materials). Product Warranty Information Mesa Labs will honor all true warranty issues (instances of product defect) regarding any DryCal unit still within the warranty period. This means that Mesa will repair, free-of-charge, any DryCal unit in order to restore it to fully-functional performance – as long as the DryCal unit has not been damaged through misuse or trauma. Warranty periods are as follows: New Products: 12 months from the ship date Serviced Products: 90 days from the ship date Recertification of the DryCal unit and its associated calibration certificate are available for an additional fee, contact customer service for a quotation on these additional services. Name* First Name Last Name Company* Email* Phone Shipping Address* State/Province Zip Code/Postal Code Country* While your calibrators are with us, would you be interested in renting replacements? Yes No Priority Standard 48 Hours Please note that expedited service (48-hour turnaround) costs extra and is a courtesy service that may not be available - but we'll try our best to provide it for you! We'll let you know when we reply to your RMA request. IMPORTANT: To enter multiple serial numbers, please click the "add another product" checkbox at the bottom and enter multiple serial numbers on separate lines. Product 1 Serial Number* Product being returned DC Cell - Low DC Cell - Medium DC Cell - High DC1 Base DC2 Base DC-Lite Low DC-Lite Medium Low DC-Lite Medium DC-Lite Medium High DC-Lite High Defender 510 Low Defender 510 Medium Defender 510 High Defender 520 Low Defender 520 Medium Defender 520 High Defender 530 Low Defender 530 Medium Defender 530 High Defender 530+ Low Defender 530+ Medium Defender 530+ High Definer 220 Low Definer 220 Medium Definer 220 High Met Lab 500 Base Met Lab 500 Cell - Low Met Lab 500 Cell - Medium Met Lab 500 Cell - High Met Lab 800- Base DryCal 800 - Base DryCal FlexCal Met Lab/ DryCal 800 Cell - Low Met Lab/ DryCal 800 Cell - Medium Met Lab/ DryCal 800 Cell - High Met Lab/ DryCal 800 Cell - Ultra Low Met Lab/ DryCal 800 Cell - Ultra High Met Lab/ DryCal 1020 Met Lab/ DryCal 1500 ML One Service Requested* Recalibration Recalibration & repair Repair only Upgrade model & recertification Contract service Product Issue Battery not working Corrosion by reactive gas Display not working/unreadable characters Dropped my Bios product Firmware issue Flow cell has been damaged Flow readings appear too high Flow readings appear too low IR update needed Keypad or buttons not working Optimizer issue Piston isn't moving or periodically appears to "stick" Pressure transducer verified Software issue - see my comments Upgrade from 510 to 520 Upgrade from 510 to 530 Upgrade from 520 to 530 Valve isn't "clicking" open or closed Water damage Other - see my comments Add another product About Us About Mesa Labs Associations & Organizations Upcoming Events Newsletter Corporate Site Privacy Policy Terms & Conditions Contact Mesa Laboratories, Inc. 12100 W 6th Avenue Lakewood, CO 80228 973.492.8400 biosdrycal@mesalabs.com Find us on: © 2016 Mesa Labs, Inc. 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