Providing market intelligence for more than 30 years Company Research Newsroom Events Contact LOGIN REGISTER CART (0) DIGITAL HOME SUPPORT SERVICES Tech support services, including consumer adoption, usage, and insights into the competitive market landscape and future trends Core Research Areas Broadband and Entertainment Services CE Devices and Mobility Connected Home Systems and Services Digital Home Support Services Entertainment Content Home Energy Management Mobility and Apps Wellness and Independent Living BROWSE INDUSTRY REPORTS CONSUMER ANALYTICS The Connected Consumer and Changing Support Needs Shifting Support Needs: Opportunities for Remote Solutions Smart Home Device Support: Addressing Pain Points Supporting Smart Home and Connected Health Devices Support for IoT and Emerging Technologies view all » INDUSTRY RESEARCH Tech Support Landscape: U.S. Trends and Outlook Support Services for the Connected Home Onboarding and Technical Support for the Connected Home view all » Analyst Blog 01/22/2021 | by Parks Associates Tech Support Needs for the Connected Consumer Over the past 10 years, the technical landscape of US households has evolved significantly. The technical composition inside the home is different in several ways, and old models of break/fix support no longer meet consumer needs. The tools and the types of support services needed have changed. read more» 01/11/2021 | by Parks Associates Privacy & Security: Protecting Consumers Data privacy and security concerns are consistently among the top purchase barriers for those not owning smart home devices. read more» 12/10/2020 | by Parks Associates Smart Home Connectivity A growing percentage of smart home device owners now experience multiple problems with their devices each year, and within the last twelve months, one-third of smart home device owners report experiencing technical problems. Many of these issues stem from problems with wireless connectivity which disrupts a device’s ability to communicate with the home network. Additionally, some households report interruptions with the broadband provider’s service due to the increasing strain on the home network caused by the addition of multiple devices and increased bandwidth demand for video streaming. read more» 09/23/2020 | by Parks Associates Boosting Service Value with Identify Theft Prevention Solutions view all » Press Article 11/02/2021 Interest in a home network monitoring service jumps by more than 60% from 2021 to 2022 Industry webinar features discussion with Calix and Arlo on current support and connectivity challenges in the smart home ecosystem read more» 10/18/2021 Two-thirds of smart home device owners want online tools that help them resolve technical problems o Industry webinar features discussion with RouteThis and RocketNet on how support services can create differentiation in smart home and broadband services read more» 06/08/2021 37% of US broadband households are interested in a service that monitors network traffic and devices Webinar, sponsored by Bitdefender, examines rising consumer privacy and data security concerns read more» 01/19/2021 34% of smart home device owners report having technical problems within the last 12 months Annual consumer study tracks changes in use of technology and consumer support preferences in era of COVID-19 read more» 01/11/2021 26% of US broadband households report purchasing a consumer electronics device between February and view all » Whitepapers 2019 Connected Home & Entertainment Trends Cybersecurity: Turning Necessity into Business Opportunity IoT Support: Solutions for the Internet of Tomorrow view all » Webcasts PREVIOUS Nov 13 Cognitive Support Solutions: Delivering the Best Connected Experience Jun 8 Support Strategies for an IoT World view all » CONTACT Complete and submit this form to request more information about Parks Associates research categories and products. Complete this form as a Guest, or Login / Register to bypass Required Fields. By completing this form, you are agreeing to receive correspondence from Parks Associates. View privacy information. Full Name * Email * Company * Title * Phone * Address * Address2 City * State/Province Country * Zip Interest in Research Categories Access & Entertainment Connected CE & Platforms Connected Home Systems and Services Digital Health Digital Media Digital Home Support Services Home Energy Management Mobile and Portable Comments Analysts Upcoming Industry Events OTT Executive Summit November 16-18 Paul Erickson, Senior Analyst, Parks Associates, is speaking at OTT Executive Summit. What's Next Longevity Innovation Summit December 2 Jennifer Kent, Vice President, Research, is speaking on December 2 at 10:45 AM CT. Analyst Blog Parks Associates' Connected Health Summit Continues with Insights on Standards and Interoperability for Health Data 11/22/21 What Matter's Delay Means for the Smart Home 11/15/21 Key Takeaways from Connections 2021 11/15/21 Press Releases Adoption of connected medical devices has increased to 25% of US broadband households in 2021 11/30/21 Parks Associates to host 26th annual CONNECTIONS™: The Premier Connected Home Conference and 13th annual Smart Energy Summit: Engaging Consumers in Texas 11/18/21 Parks Associates whitepaper explores digital strategies to drive consumer adoption of energy management solutions 11/16/21 Company Meet The Team Analyst Blog Contact Us Newsroom Parks Associates Company Research Newsroom Events Contact Login Research Industry Reports Consumer Analytics Newsletters Research Services Primary Research Whitepapers Consumer Data Search Events Connected Health Summit CONNECTIONS™ Europe CONNECTIONS™ US CONNECTIONS™ Summit Future of Video Smart Energy Summit Webinars and Workshops Upcoming Industry Events Premier Program Account Order History Profile Reading Room Password Newsletters Subscribe Today Policies Refund & Privacy © 1998-2021 Parks Associates. 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