For Shoppers For Business Customer Login Retailer Login Common questions from our valued customers Search Above or Browse Below COVID-19 Questions What are your opening hours? Are your retailers still open? What about my delivery? What are you doing for DivideBuy staff? About I have been directed to DivideBuy’s website to pay for my purchase. Is this correct? How can I contact you? Where can I use DivideBuy? What is DivideBuy? Application Can I buy as much as I like? Will my credit score be affected by a soft credit search? What information is required to perform a soft credit search? Will I be required to have a ‘hard’/full credit search to place an order? How will I know if I can spread the cost in instalments? Will my DivideBuy be blocked if I have AdBlock installed on my browser? How do I get more information on my credit decision/credit score? How long does DivideBuy hold my credit score? Do I need to make a payment to complete the order? If I have been declined, what happens to my order? Can you resend my verification code? Why have you taken 1p from my account? Which payment cards do you accept? I can’t complete my application online? What if the application states my contact information is already taken? How do you reach your credit decisions? Will I be accepted for credit? What are the requirements for credit? Will a credit check be performed? What information do I need to provide for a credit application? Guarantor Why do I need a guarantor? What are the requirements for a guarantor? How do I assign my guarantor? Can I change the email address for my guarantor? What does the guarantor need to do? How long does it take for a guarantor to be approved? How do I complete the order after my guarantor has been approved? Why has my guarantor been declined? My Account I have forgotten my PIN Why does my card say it’s invalid? How do I change my billing address? How can I make a payment in my account? How do I view my credit agreement? What is a ghost credit limit? I have forgotten my password What if I have forgotten my password and my pin? How do I view my account online? Refunds How will I know once my refund has been processed? I want to cancel my order, but the retailer hasn’t responded? Can I cancel my order? My Orders I am dissatisfied with the service. How do I make a complaint? Where do I send products I wish to return? What is the Returns policy? What if my order hasn’t arrived? How do I reinstate a cancelled order? Can I change my delivery address? When will my order be delivered? Do I have an order limit? Payments Can I make an early repayment? Will I be charged if I miss a payment? How are payments made? How do I make an additional payment? How can you contact us if you’re struggling to pay? How will I be reminded when to pay? Will I be charged any interest or fees to pay in instalments? Are there any other charges or fees? Have you made a note of my promise date? I’ve paid my account off. Can I cancel my account? Why have you been taking partial payments from my account? Do you use a direct debit? What is a Continuous Payment Authority (CPA)? How to pay balances? What is my outstanding balance? My card has been lost/stolen. What do I do? What happens if I forget to make a payment? I’ve received a new payment card; how do I make a payment with this? Can I push my payment to the 1st of the next month? Can I change my payment date? Miscellaneous Can I get a copy of my telephone conversations? My Data Where doesn’t your privacy policy apply? How can I access your personal data with us? What kind of encryption do you use for web payments? Do you transfer your data overseas? How do the Credit Reference Agencies (CRA) use my data? Who do you share my data with? Does your website use cookies? What kind of cookies? How secure is my data? How do you use my personal data? How long do you keep my data for? What data do you not collect? What data do you collect? Who are we? For Shoppers Go Shopping How it Works Blog FAQs Help Complaints For Businesses Demostore Get in Touch Retailer Resources Retailer FAQs Retailer Articles Success Stories DivideBuy About Us Careers News Site Map Log In Shoppers Retailers Follow Us LinkedIn Facebook Instagram YouTube Twitter Privacy Policy Cookies Security Terms and Conditions Modern Slavery Act Statement DivideBuy is the trading name of Rematch Credit Limited. Rematch Credit Limited registered and trading at First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. Company number 08097204. Rematch Credit Limited is authorised by the Financial Conduct Authority, (the FCA). However, credit agreements that are interest free and less than twelve months term are unregulated. Registered number is 626266. VAT Number 164 4736 93. *Credit subject to status and age, you may be asked to pay an upfront payment or assign a guarantor if you have a poor credit history. 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