RIVERSIDECA.GOV GREEN RIVERSIDE ENGAGE RIVERSIDE EN ESPAÑOL RIVERSIDE PUBLIC UTILITIES COVID-19/Coronavirus Update Pay Your Bill | Subscribe | Outages | Help? | Residents Businesses Developers Projects About RPU Residents Manage your home utility account. Home Residents Rebates Solar Rebates Residents Start/Stop Service Pay Your Bill Assistance Programs Electric Vehicles Rates Rebates & Info Solar Info Water & Energy Contact Us Assistance Programs If you cannot afford to pay your bill at this time, there are assistance programs and payment options available to help. Call Customer Service to discuss at (951) 782-0330. ERAP Restart SHARE (English) SHARE (Spanish) Utilicare ESAP LIHEAP SB 998 Water Shut-off Protect Act Rental & Utility Assistance Emergency Recovery Assistance Program (ERAP) Press Release Press Release (En Español) Effective from March 1, 2020 - 3 Months after End of Local Emergency Declaration Riverside Public Utilities (RPU) established the Emergency Recovery Assistance Program (ERAP) in response to the COVID-19 pandemic to assist active residential electric customers that have experienced reduced income due to loss of employment or reduced hours as a result of COVID-19. ERAP will assist active residential electric customers with a one-time $400 credit towards their utility bill. *Customers who have already received the $250 ERAP bill credit will have an additional $150 credit added to their account automatically Apply Online Now (Aplicar Ahora) Application and copies of required documents can be submitted by: Mail: ERAP Application ERAP Application (En Español) Riverside Public Utilities Customer Resource Center ATTN: ERAP Program 3025 Madison St. Riverside, CA 92504 Drop Box: Downtown Customer Payment Center Casa Blanca Customer Resource Center Online: Apply Online Now Share ERAP with a Friend Frequently Asked Questions What is ERAP and how do I apply? Riverside Public Utilities (RPU) established the Emergency Recovery Assistance Program (ERAP) in response to the COVID-19 pandemic to assist active residential electric customers that have experienced reduced income due to loss of employment or reduced hours as a result of COVID-19. Who can apply to ERAP? Any active residential electric RPU account holder can apply for ERAP. What do I need to provide in order to apply? To apply, you’ll need a valid government issued I.D and ONE of the following listed documents: Unemployment letter from your previous employer on the company’s letterhead Furlough letter from current employer on company letterhead Unemployment claim letter from Employment Development Department (EDD) How long does it take to review and process applications? It takes up to two weeks to receive, review and process the application. Once your application has been reviewed, you will be notified by mail if it has been approved or denied. What are the most common reasons an application would be denied? Did not submit copy of Government Issued Identification Did not submit proof of unemployment, furlough or reduction of work hours Documentation submitted did not meet program guidelines (e.g. paycheck stubs, personal letter, SSI/SDI) EDD Claim effective date is not on or after March 1, 2020 Program Eligibility Demonstrate one of the following as of March 1, 2020: Unemployment Furlough Reduced work hours Participation Requirements: RPU utility account/bill must be active and in the name of the applicant ALL household income must be stated on application Required Documents for Eligibility: Valid government-issued I.D. (Driver's license, Identification card, REAL ID, Passport, Military ID) Last four digits of social security number ONE of the following listed documents: Unemployment letter from previous employer on company letterhead Furlough letter from current employer on company letterhead Claim letter from Employment Development Department (EDD) ERAP Program Guidelines: Customers must fulfill all participation requirements and general RPU program guidelines to be eligible for incentive. The level of incentive for electric utility assistance is a one-time bill credit of $400 per account. Applicants must complete an application, provide supporting documentation and submit to Riverside Public Utilities. All General Program Guidelines apply. Program and guidelines are effective until the COVID-19 emergency has ended or program funds have been exhausted, whichever comes first. Please allow up to 2 weeks to process applications. For more information, call RPU Customer Service at (951)782-0330 or e-mail ERAP@riversideca.gov. COMING SOON Restart Program In response to the COVID-19 pandemic, the RESTART program will set up a repayment plan to assist customers that have been unable to pay off their monthly utility bill. Additional details COMING SOON! Sign up below to receive an e-notification when the RESTART program launches and to receive on-going information about other RPU programs. Be the First to Know In the meantime, customers can contact Customer Service at (951) 782-0330 to discuss their RPU account or to make additional and/or partial payments to reduce a past due balance. Visit www.RiversidePublicUtilities.com/Assistance to learn about other RPU Assistance programs and see if you qualify. 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