Home Patients and visitors Wards and services About us Support us Working for us Contact us search Home Patients and visitors Feedback Feedback We're passionate about turning our patients' feedback into real change, and are always looking at how we can grow and improve the services we provide. We use your feedback to focus on the things that matter most to our patients, carers and their families, changing and improving our services to meet the needs of the population we serve If you have spent time in hospital, or have visited one of our GP surgeries (Abbeymeads Medical Group or Moredon Medical Centre) then we want to hear from you. If you have a suggestion on how we can do things better to improve our patients' experiences, please get in touch. We always want to hear from those who are pleased with the service they've received, or if you have a suggestion about how we can make something better. We'll let the staff involved know and share the good practice across our teams. How to give your feedback Speak to a manager We always encourage our patients and families to raise a concern with the department or ward manager in the first instance. These are the staff that are looking after you and your loved ones, and they will always be happy to listen and support you in any way they can. If you would like to share some feedback on your stay, or perhaps pass on your thanks to a team, please do not hesitate to get in touch with our staff. Friends and Family Test The Friends and Family Test is a quick and anonymous way to share your views. Please choose the type of patient you have been to provide feedback about your experience with these services: Emergency Department or Urgent Care Centre Community Services Outpatients Day cases Inpatients To feedback on your experiences of Maternity Services: Antenatal services Delivery wards Postnatal in the community Postnatal at the Great Western Hospital For details about how this information is collected and processed, please see Privacy Notice for Patients: Friends and Family Test. Healthwatch We work closely with Healthwatch to support patients and families who wish to feedback, and to look at ways we can improve our services. Healthwatch is an independent champion for people who use health and social care services available to make sure that those running services put people at the heart of care. Their sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. Healthwatch Swindon is a close partner of the Trust, having worked with local residents and our staff to help implement real change. You can get in touch with the team via the Healthwatch Swindon website. Raising a concern We work hard to ensure our patients have a positive experience of using our services. But we also recognise that sometimes things don't always go right, and patients or families are not always happy with their experience. When this happens, we want to learn from what went wrong to stop the same thing happening again. We always recommend that you first raise your concern with the member of staff involved in your care or the manager of the service. They will do all they can to resolve your concern. Where this isn't possible or you are unhappy with the outcome, you have a right to raise your concern further. How to raise a concern The Trust offers an open and honest complaints investigation service. Please be assured that the care you or a loved one receives will not be affected in any way by making a complaint. If you would like to make a complaint, please try to do so as quickly as possible after the issue has occurred as there is a 12-month time limit. Following feedback from patients and staff, we have recently introduced a new complaints process. The aim is to empower staff to resolve concerns quickly for our patients, and to make it easier for patients to make a complaint if they remain unhappy. To make a complaint, please contact our Patient Advice and Liaison (PALS) Team. Feedback on how your complaint was handled If you have made a complaint, we would welcome your views on how it was handled - please complete our online Complaints Handling - Patient Satisfaction Survey. Further information For more details about making a complaint, please see also: Complaint leaflet Complaints policy Local and national support 1 of 2 Evaluation of care of the dying 2 of 2 Healthwatch Patients and visitors Abuse of NHS staff. Never OK. Appointments Children and young people FAQ Coronavirus (COVID-19) Extra help ➞ Feedback Evaluation of care of the dying Healthwatch Health records Leaving hospital Local healthcare services Maps and directions Onsite amenities Overseas patients Parking Smoking Tell us about your needs Welcome to the Great Western Hospital Tell us about your needs If you have a disability, sensory loss or impairment and need help accessing information about our services. Give us your feedback It's important for us to know when we've provided a good service or if something needs to improve. Report a problem with this page If you notice something wrong with this web page, please contact us at gwh.webmaster@nhs.net and we'll put it right. 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