ABOUT SOLUTIONS DISCOVER INDUSTRY NEWS INVESTOR RELATIONS CONTACT BLOG JOBS EN DE ES FR PL CN The Majorel Difference We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our Mission We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further. Our Vision Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team. We serve customers across the world through our 66,800+ people based in 31 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. Majorel - driven to serve customers We serve your customers by combining the best of people, technology and innovation. We truly believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it’s delivered by a robot. We have more than 400 clients globally, many of which we’ve been working with for over 12 years. As an industry leader, we offer you the most secure and compliant solutions. Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them. Majorel's history Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer experience organisation. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. We all share the same values and we capitalise on our joint expertise, experience, and resources to give our clients the most efficient, effective and enjoyable CX experience. Majorel - driven to make a difference We’re differentiated by a particular kind of drive. We are relentless, resourceful, resilient, agile, energetic and focused. We are driven to go further to deliver the continuous improvement that our clients need, the simplicity that customers expect and the humanity that defines the right brand experience. Majorel - driven to do the right thing At Majorel, we have very high standards about the way we do business across the world – it’s all about doing the right thing and acting with integrity – which is captured in our Code of Conduct. Acting with integrity brings respect in our everyday dealings with each other and our business partners, and creates solid relationships based on mutual trust. For more information on our Code of Conduct or to report a concern, please click here. Driven to embrace change We embrace change but not necessarily the latest buzzwords. Driven to deliver results We deliver excellence: the best customer service, through the best processes, for the best value. Driven to find a way We believe in innovation and have a tireless focus on continuous improvement. 400+ CLIENTS WORLDWIDE 31 COUNTRIES 60 LANGUAGES 12+ YEARS - AVG. CLIENT PARTNERSHIP 66800+ TEAM MEMBERS We're global. So you can be close Book a site visit WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO. Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more WE BELIEVE IN INNOVATION. HERE’S THE LATEST WHAT'S NEW 2 December 2021 Majorel Enters Croatia and Further Extends Nearshore Capabilities Majorel announces that it has entered a new country – Croatia – further extending its nearshore delivery capabilities in the EMEA region. Read more 22 November 2021 Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey Majorel Group Luxembourg S.A. today announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş., one of Turkey's leading independent nearshore CX providers. The expected closing date for the transaction is December 31, 2021, subject to anti-trust approval, and will then be effective as of January 1, 2022. Read more Social Media Newsroom Majorel @majorel_global Twitter Logo Building effective and efficient bot dialogue should be a priority for quality customer service. Carlos Carvalho from junokai (a Majorel company) discusses best practices on @customerthink. Full article here: bit.ly/3DdNvrm Reply Retweet Like 3 Dec 2021 Majorel on Facebook “The capital city of Zagreb is an optimal place for Majorel because it has a spirit of entrepreneurship,” said Thomas Mackenbrock, CEO of Majorel. Our new site in Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. The new site is fully operational, with more than 100 team members already, to which we extend a warm welcome to the #oneMajorel team! Read more here https://bit.ly/3EmrhEQ Majorel Croatia 9 Majorel @majorel_global Twitter Logo We are further extending our nearshore delivery capabilities in the EMEA region. The new site in Zagreb, Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. Read more here bit.ly/3EmrhEQ #oneMajorel Reply Retweet Like 2 Dec 2021 Majorel @majorel_global Twitter Logo Majorel Romania is No. 1 Top Employer in the BPO & Services Industry and came in 7th place cross industries on a national level! Congratulation Majorel Romania team and happy Union Day to all Romanians! bit.ly/3p0Phab Reply Retweet Like 1 Dec 2021 LOAD MORE WE SPEAK YOUR LANGUAGE. AND WE’D LOVE TO HEAR FROM YOU Please get in touch HOME THE MAJOREL DIFFERENCE Driven to find a way. Investor Relations Jobs Contact Sitemap Legal notices Privacy policy