Home About Us Services Meet Sam Social Responsibility Contact Us News Job Opportunities Had an Accident Regulatory and Complaints How We Are Regulated Action 365 is authorised, regulated and registered by the Financial Conduct Authority, for which you can find further information using our reference number 306011. Complaint Process Action 365 Ltd aim to provide you with the highest standards of service, however, there may be an occasion when you feel you have cause for complaint. If this is the case, please be assured our staff will do all they possibly can to resolve the problem and ensure you receive a prompt and fair response to your complaint. We have a formal complaints handling procedure in place. Our promise to you: Our complaints procedure is designed to ensure that each complaint is dealt with fairly and to your satisfaction. We will send you an acknowledgement letter within 5 working days of your complaint being received by us in writing. We are committed to resolving your complaint whenever possible through our complaints procedure, however, if our investigations have not been completed within 8 weeks, we will outline our findings to you in writing and explain why we are unable to resolve your complaint, as well as highlighting your right to refer your complaint to the relevant Ombudsman. Should you wish to discuss any concerns you may have, please telephone us on 0161 768 1186, or alternatively, email us at complaints@action365.co.uk Should you remain unsatisfied with our response you have the right to refer to the Financial Ombudsman at:- Financial Ombudsman Service Exchange Tower London E14 9SR website: http://www.financial-ombudsman.org.uk email: complaint.info@financial-ombudsman.org.uk phone: 0800 023 4567 or 0300 123 9 123 © Action 365 Ltd 2021 Action 365 Ltd is registered in England and Wales, Company number 3839322. The registered address is BizSpace, Cheadle Place, Stockport Rd, Cheadle SK8 2JX. Action 365 Ltd is authorised and regulated by the Financial Conduct Authority, registration number 306011. View Privacy Policy View Terms and Conditions