imimobile is now part of Webex Learn more | About Cisco Products Solutions Resources Company Partners Contact imi mobile partners with Tesco Bank to power its digital-first customer interactions Tesco Bank uses imi connect to help credit card customers better manage their money LONDON, April 27, 2021 Global cloud communications software and solutions provider, imi mobile, part of Cisco, today announced that it is working with Tesco Bank to enhance its customer interactions and increase usage of its mobile banking application. Tesco Bank is a leading UK retail bank offering a range of services that include credit cards, insurance, loans, savings, and money services such as travel money and a network of free to use ATMs. Tesco Bank is looking to encourage more customers to use its Mobile Banking App for all their banking needs. Tesco Bank introduced push notifications to its credit card customers for transaction alerts and credit limit reminders, allowing customers to prevent any additional charges and enable prompt action to be taken for suspected fraudulent transactions. Today, Tesco Bank is sending approximately half a million push notifications every month and is looking to expand the number of services that use imi connect. The imi connect platform helps Tesco Bank to seamlessly manage its customer communications via its Mobile Banking App. The platform automates and orchestrates two-way customer interactions across multiple digital channels while saving time and reducing costs for businesses. The timely notifications delivered by imi connect have not only given Tesco Bank’s customers more control over how they manage their finances but have also helped the bank to stay compliant with customer contact regulations. The bank also plans to use the imi connect platform to introduce customer verification use cases as part of PSD2 regulations. Sudarshan Dharmapuri, EVP Products at imi mobile, commented, “We are pleased to be working together with Tesco Bank to deliver critical customer communications. We look forward to wider adoption of imi connect by Tesco Bank as it progresses along its digital adoption journey and hope to power more and more customer interactions while making each interaction matter more.” Martin Burns, Head of Customer & CX management, at Tesco Bank, said, "We're delighted to work with imi mobile as our trusted technology partner to deliver further enhancements to our Mobile Banking App. The introduction of push notifications to the App is another little help for Tesco Bank customers to manage their money a little better every day." For further information, please contact: Nicole Buckfield, Content & Communications Manager nicole.buckfield@imimobile.com +44 (0)7852 566226 Company details About imi mobile: imi mobile was acquired by Cisco in February 2021 and provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. This saves time and cuts costs for businesses, while seamlessly connecting to customers on the devices they choose. We deliver innovative, on-brand, business-critical customer interactions for blue-chip global enterprises and leading public-sector organizations including AA, Best Buy, BT, Capitec Bank, Centrica, EE, IHG, Mercedes, Orange, O2, Vodafone and Walgreens. imi mobile has global offices across the UK, USA, Canada, India and South Africa. About Cisco: Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Network and follow us on Twitter. About Webex: Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices, and designed to enable inclusive collaboration experiences. Learn more at webex.com. Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}