Track My Delivery Online Bill Pay Menu Contact Us Sign In Cart 0 BILL PAY SET UP ONLINE BILL PAY ABOUT ONLINE BILL PAY AUTOMATIC PAYMENTS FINANCING FAQs When you finance through Royal Furniture In-House credit, we make it simple! You can make your payment each month in one of 4 ways: Online | payments.royalfurniture.com See registration information for Online Bill Pay below. In Person | At any Royal Furniture store location By Phone | (901) 527-2099 Check by Mail | Royal Furniture Company, P.O. Box 171307, Memphis, TN 38187-0951 For accounts opened through Wells Fargo or Synchrony, please refer to your service agreement for bill pay options. REGISTER FOR ONLINE BILL PAY What you will need to sign-up: Royal Furniture Account Number Email address Cell Phone Number Last 4 Digits of the account holder's SSN Locate your account number on your welcome e-mail or a recent payment receipt. For assistance locating your account number please email billing@royalfurniture.com or contact your purchase location FINANCING FAQs Is Royal Financing the same as Rent-To-Own? No, with Royal Furniture Financing, you are purchasing your new furniture with a line of in-house credit. There are many advantages to financing new furniture with Royal instead of committing to Rent-to-Own programs from competitors: Purchasing with Royal is less expensive than Rent-To-Own We encourage you to compare prices! Royal honors the lowest sale price when you finance with us. With most competitors, you have to pick financing or sale price, but Royal gives you both! Royal reports your on-time payments to credit bureaus to help improve your good credit You’ll own your furniture! Why can’t I get my merchandise same-day when I purchase with Royal Financing? Purchases made on a Royal Credit account may require up to 5 business days for processing before delivery or pickup can be scheduled. Pickup and Delivery appointment requests, even those notated on a purchase ticket, are not guaranteed until the credit application is fully processed; this includes contacting references and confirming proof of income. If you are unsure whether your application is processed and ready for pickup or delivery, please contact your sales associate to inquire. If my merchandise is backordered do I have to make my payments? Yes. It is extremely important that you make your payments as scheduled. Payment due dates are not dependent on merchandise delivery or availability. Failure to make on-time payments will result in late fees and could negatively impact your credit score. In certain circumstances, the store manager at the purchase location may authorize to postpone the first payment on the account to accommodate delayed merchandise. Such arrangements must be made prior to your first payment due date. Late charges will not be dissolved when such arrangements are requested after the payment due date has already been missed. It is the customer’s sole responsibility to keep track of and meet billing due dates. If my merchandise is damaged can I withhold payment until it is repaired or exchanged? No. It is extremely important that you make your payments as scheduled. Payment due dates are not dependent on the condition of your merchandise. Our warranty department is eager to help with services on damaged merchandise under warranty however we are not permitted to schedule service on accounts that are not current. If you withhold payment due to damaged merchandise, this will delay our ability to repair or replace the merchandise and will also result in late fees on your account and could negatively impact your credit score. If I sell my furniture can I transfer the contract to the new owner? No. Financing contracts are nontransferable. The payment responsibility remains with the person who opened the account. What is payment insurance? Payment Insurance is offered through Royal Furniture for eligible customers financing through Royal Credit. There are four types of insurance: Property, Life, AD&D, and Involuntary Unemployment. Each type of insurance available is intended to protect you, the buyer, in specific situations that would render you unable to fulfill your financing agreement. For example: with Property Insurance, if you were the victim of a house fire which destroyed your furniture, your insurance policy would pay off your Royal financing contract so that you would no longer be responsible for making those payments after the loss of your property. See sales associate for coverage details to find the right insurance policies for your needs. Policies underwritten by Life of the South and Lyndon Southern Financial. Can I add a new purchase to my financing account? Yes! Upon review of your account, our credit department may authorize an additional line of credit to your account. Our financing team is committed to helping you get the furniture you want, at a price you can afford. To consider additional financing, we will review your current balance, monthly payment to income ratio and other variables. Please see your sales associate to request an increased line of credit. Subject to credit approval, down payment may be required. POLICIES REGARDING ROYAL CREDIT ACCOUNTS Delivery Appointments Please note that purchases on a Royal Credit account may require up to 5 business days for processing before delivery can be scheduled. Appointment requests, even those notated on a purchase ticket, are not guaranteed until the credit application is fully processed; this includes contacting references and confirming proof of income. If you are unsure whether your application is processed and ready for delivery, please contact your sales associate to inquire. Merchandise Availability Payment due dates are not dependent on merchandise delivery or availability. All financed merchandise will be subject to the original payment timeline, regardless of merchandise availability. Failure to make on-time payments will result in late fees and could negatively impact your credit score. Individual product units are not assigned to any purchase order until the customer physically takes possession of the merchandise. Royal Furniture does not guarantee availability of purchased merchandise at the customer’s request. In certain circumstances including but not limited to Layaway orders, Backorders or an order being placed and purchased but delivery or will-call pickup being deferred due to home renovations, relocation, etc., the inventory status of the purchased item or items is subject to change. Royal Furniture may postpone delivery or will-call availability of the item or items until they are back in stock. In the event that the purchased item has become discontinued and Royal Furniture can no longer fulfill the order, Royal Furniture will issue the customer a refund for the missing portion of his or her purchase, or authorize a reselection in the form of store credit for the equal value (purchase price plus sales tax) of the discontinued merchandise. If payments have been made toward the layaway purchase but are not yet complete, the refund or store credit amount will not exceed the amount that has been paid toward the merchandise by the customer. When merchandise is back-ordered or delayed beyond the customer’s expectation, he or she may elect to cancel the unreceived portion of the order for a refund, or request store credit for the value of the unfilled order to reselect different merchandise. Any merchandise on the same purchase ticket that has already been received will be subject to Royal’s standard return policy. If white-glove delivery is purchased and some of the merchandise is on back-order, Royal Furniture may arrange at its discretion to make a partial delivery of the items that are immediately available. When a partial delivery is made, Royal Furniture will complete a courtesy delivery of the back-ordered items once they become available and the customer will not incur a second delivery charge. In the event that the customer receives a partial delivery but cancels the back-ordered items, the received items are subject to standard return policy and the delivery fee will be nonrefundable. If an order is impacted by back-ordered merchandise and no part of the order is delivered or received, the customer is eligible for a full refund upon cancellation of the complete order. In specific circumstances, the store manager at the purchase location may authorize to post-pone the first payment on the account to accommodate delayed merchandise. Such arrangements must be made prior to first payment due date. Late charges will not be dissolved when such arrangements are requested after the payment due date has already been missed. It is the customer’s sole responsibility to keep track of and meet billing due dates. For questions regarding your account please contact the collections department at 901-579-2370. Late Charges Royal Furniture Accounts are granted a 15-day grace period of their payment due date. Payments posted after 3PM on the fifteenth day will incur a late charge. Refunds For authorized returns meeting the requirements of Royal Furniture’s Return Policy, refund method will be determined at Royal Furniture’s discretion. Most often refunds will be issued to the original form of payment. Purchases made on Royal Furniture in-house credit account which are authorized for return will be eligible to receive refund of the down payment back to the credit or debit card used. For down payments made by cash or check, Royal Furniture may require seven business days for processing. Refund checks may be made available to the customer either in-store or by mail to the customer’s home address at Royal Furniture’s discretion. For financed purchases with no down payment, the financing contract will simply be cancelled. Refunds will only be issued once all associated merchandise is returned in original condition to Royal Furniture’s possession. Store Locations Royal Furniture Corporate Office 930 S White Station Rd Memphis, TN 38117 901-527-6407 Store Profile Royal Furniture - Cordova, TN 1862 North Germantown Parkway Cordova, TN 38016 (901) 755-1330 Store Profile Royal Furniture - Hoover, AL 1615 Montgomery Hwy South Birmingham, AL 35216 205-582-2427 Store Profile Royal Furniture - Jackson, TN 2855 US Highway 45 Bypass Jackson, TN 38305 (731) 660-1460 Store Profile Royal Furniture - Lamar, TN 2700 Lamar Avenue Memphis, TN 38114 (901) 324-2700 Store Profile Royal Furniture - Memphis Outlet, TN 3715 Hickory Hill Rd. Memphis, TN 38115 (901) 365-8164 Store Profile Royal Furniture - Memphis Warehouse, TN 3374 Tranquility Dr Memphis, TN 38116 (901) 346-1446 Store Profile Royal Furniture - Southaven, MS 6526 Airways Blvd. Southaven, MS 38671 (662) 349-0725 Store Profile Royal Furniture - Summer, TN 5226 Summer Ave. Memphis, TN 38122 (901) 525-5300 Store Profile Royal Furniture - Trussville, AL 1620 Gadsden Hwy Trussville, AL 35235 205-655-1410 Store Profile Royal Furniture - Tuscaloosa, AL 635 Skyland Blvd Ste. 125 Tuscaloosa, AL 35405 205-771-6250 Store Profile Royal Furniture - Whitehaven, TN 4121 Elvis Presley Blvd. Memphis, TN 38116 (901) 525-4000 Store Profile Royal Furniture - Winchester, TN 7200 Winchester Rd. Memphis, TN 38125 (901) 794-6275 Store Profile Shop Living Room Bedroom Youth Mattresses Dining Room Appliances Customer Resources Customer Service Financing Bill Pay Delivery Will-Call Pickup Warranty Online Orders Special Orders Care & Cleaning Tips Company Store Locations Contact Us About Us Community Safe Harbor Careers Policies Shopping Tools Current Ads Sign Up for Email Offers My Account My Lists View Cart Room Planner Brands We Carry Shopping Tips Sign Up for Email Royal Furniture features a great selection of home furniture, including living room, bedroom, dining room, home office, entertainment, accent furniture, mattresses, appliances, and electronics in the Memphis and Jackson, Tennessee, Southaven, Mississippi, West Memphis, Arkansas, Birmingham and Tuscaloosa, Alabama areas. Three generations of Royal Furniture are proud to be the leading home furnishings retailer in the Mid-South. Royal Furniture offers great quality furniture, home appliances, electronics, and mattress, including a variety of American-made furniture, at a low price for your Memphis, Jackson, Cordova, Germantown, Bartlett, Whitehaven, Winchester, Tennessee, West Memphis, Arkansas, Southaven, Mississippi, and Birmingham and Tuscaloosa, Alabama area home. Pricing Accuracy - At Royal Furniture we're committed to giving you the best pricing possible so please stop in or give us a call for the most current sale price or to get the compare at price. In the event of a pricing error or discrepancy the store price will take precedence. Royal Furniture features a great selection of living room, bedroom, dining room, home office, entertainment, accent, furniture, and mattresses, and can help you with your home design and decorating. View recent additions to our online furniture gallery. Royal Furniture offers great quality furniture, at a low price to the Greater Mid-South area Memphis, Southaven, Rivergate, Jackson, Tuscaloosa and Birmingham area. Information Accuracy - We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. We ask that you contact us directly or visit our stores to confirm information about pricing, color, features, dimensions, availability and special order lead times. Nothing on this page may be copied or reproduced without explicit permission. Privacy Policy Accessibility Statement Item List Collection List Product Types Sitemap Site Powered by: FurnitureDealer.net © 2006 - 2021 FurnitureDealer.net, Inc., All rights reserved. Start a Room Plan