Skip to footer HELP & SUPPORT INTERNET Internet Speed Test Email How do I change my email password? How do I set up email on my smartphone? How can I forward my email to another address? How do I set up my email client like Outlook or Thunderbird? What size of an email I can send or receive? Protect Yourself What is Spam and how do I avoid it? What is phishing and how do I protect myself from it? Why am I getting returned mail from messages I didn't send? What are Spyware and Adware and how do I fight them? Should I have anti-virus software or a firewall? How do I avoid objectionable material such as pornography? Account & Billing Do you offer discounts for low-income customers? Internet 101 My device has an Ethernet port, should I use it instead of WiFi? When the kids are gaming, why does Netflix buffer and stop? What is the difference between 2.4 GHz and 5 GHz WiFi? Is a WiFi connection as fast as a wired connection? Do I really need a faster Internet speed? Can I have WiFi in every room of my house? Why am I not getting the speed I am paying for? Why is my smart TV buffering? Do I need to buy a new computer if I upgrade my Internet speed? Equipment & Networking Can I set up a VPN on my SRT Internet? What modems are approved for use? I have a router, do I still need a modem? SECURITY Quick Links Pro Series Quick Guide Total Connect 2.0 FAQs Battery Replacement Chart Lyric User Quick Guide Insurance Credit Request Alarm Panel & Equipment How do I bypass a zone or device? How can I test my security system? What happens during power outages? Notifications and Monitoring Central Station Low Battery notification - What should I do? Can I receive notifications of my alarm being armed or disarmed? What are your response procedures for my alarm? Contracts & Billing Do I get a discount if I have multiple services with your company? Do I have to sign an agreement for monitoring? How do I disconnect my alarm system from your service? Battery Replacement With a low battery alert, which batteries do I need to replace? Where can I find the right battery to replace it myself? Does my Security Maintenence Agreement cover battery replacement? How do I change a battery on one of my security system devices? What if I need assistance changing the battery? How can I clear the "Low Battery" alert from the Alarm Panel? Can I still Arm my security system with a "Low Battery" alert? How do I bypass a zone with a low battery or other trouble? Permits, Ordinances & Insurance Credits Are there any charges for false alarms? Are permits or registration required for local authorities? How do I request an Insurance Premium Credit? TV Quick Links SRTVision Channel Guide SRTVision Remote Control Guide Sports Schedules Cable TV Channel Guide Cable TV Programming Guide SRT TV Channel Guide SRT TV User Guide SRT TV Detailed Remote Guide SRT TV Battery Guide Amazon Account Instructions SRT TV General Information What is the difference between Cable TV and SRT TV? Can I get SRT TV where I live? What is a stream? How many devices can stream at once? Can I watch SRT TV anywhere I want? How many streams do I need? Do out of home streams count the same as the in home streams? Does SRT offer a Vacation Rate for TV Service? SRT TV DVR Recording Can I record from any TV in my home? How many shows can I save in my Cloud DVR? How many programs can I record at the same time? Can you record to the Cloud DVR and watch another channel at the same time? What happens to my recordings when I downgrade the DVR hours? Do I lose all my recordings? What happens to my recordings if I downgrade my SRT TV package? SRTVision General Information Do I need internet service for SRTVision? How many shows can I record simultaneously with SRTVision DVR? How much storage do I get for recording shows? How do I replace the batteries in my SRTVision remote? Does SRT offer a Vacation Rate for SRTVision TV Service? How do I disconnect my SRTVision TV Service? SRT TV How To's How do I reset my SRT TV Username or Password? What is Replay? What is Restart? Can I start a show over from the beginning? If I switch to SRT TV will I lose all my DVR recordings from my SRTVision or SRT Cable TV? How do I connect my SRT TV account with my device? When you subscribe to SRT TV, an email will be sent to you with a link to set up your password. What are profiles? What devices are supported with SRT TV? Does SRT Communications provide “rental” streaming devices? What if I do not have an e-mail address? Do I need internet service for SRT TV? How do I replace my batteries in my remote? PHONE Quick Links Voicemail Box Voicemail Instructions International SRTLD Rates Account & Billing Do you offer discounts to low-income customers? Do I need a separate phone line for a fax machine? Do I need a landline if I want Internet service? Does my monthly bill for landline service depend on where I live? BUSINESS Quick Links Manage Voicemail Box Manage Auto Attendant Manage Business Conferencing Frequently Asked Questions Does SRT provide call answering services? GENERAL SmartHub How do I sign up for SmartHub? How do I get the SmartHub App? Can I see all of my accounts in SmartHub? How current is the account information I see in SmartHub? Billing & Payments When do I receive my statement and when is it due? What are the Telecommunications Relay Service and Federal Subscriber Line charges on my bill? 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