Important Event Information VISITING US The Brighton Centre is one of the largest purpose-built conference and entertainment venues in the South East of England. Each year we hold a huge range of events including live music, rock gigs, comedy acts, classical concerts, theatre shows, exhibitions and good old-fashioned family entertainment. We hope you find something you fancy attending and that you will find the following pages useful in planning your experience with us. If you cannot find the information you're looking for here please check out our FAQs section; alternatively you can contact us here or call the venue’s information line on 01273 290131 (open Monday to Saturday from 10am - 4pm). We really want you to enjoy your time with us so if anything happens whilst you are at the Brighton Centre that causes you concern please speak to one of our staff, whether that be catering/bars or the operational stewards and door staff. You can also ask to speak to the Duty Manager who will deal with your queries as best they can whilst you are on-site. It's far better to try and resolve an issue on the night, rather than attempt to rectify afterwards. COVID-19 England is now in Step 4 of the government’s COVID-19 roadmap where legal restrictions on social contact have been removed. Therefore, there will be no limits in place on our capacity nor on the amount of people who can attend events at the Brighton Centre. With this in mind, we are re-opening the venue, including our public facing Box Office, on Saturday 4 September at 10am and can’t wait to welcome you back. Things are going to have to be a little different and below you will find everything you need to know about visiting the Brighton Centre. As always, the health and safety of our customers, clients, artists and staff remains our number one priority. We have implemented several important measures to reassure and protect everyone who visits the Brighton Centre. These measures are implemented in accordance with the current advice and guidance from the government, Brighton & Hove City Council and Public Health. All our policies will be continually reviewed subject to the latest advice, guidance, laws and technologies in place and available to our industry. Please check back on this page before your visit in case any of the guidance has changed. So, what are we doing? Most importantly, and like many venues in the city and across the country, we will be using the NHS COVID Pass which confirms visitors have either: • completed a full course of vaccination at least 14 days before the event, or • have received a negative PCR or lateral flow test result within 36 hours of the event, or • have proof of natural immunity by way of a positive PCR test taken within the last 180 days but not within the 10 days prior to the event All visitors must hold an NHS Covid Pass to gain access to the Brighton Centre and be prepared for a visual check by venue staff when requested. Failure to be able to produce the required certification will result in entry to the venue being refused. Under 18's do not need to show the COVID Pass or show proof as advised by the NHS but are still encouraged to test prior to the event. Medical exemptions will be permitted. We will continually review and assess this measure in line with the prevailing guidance. Further information about the NHS COVID pass is available in our COVID-19 FAQS below. Alongside the NHS COVID Pass the following measures will be in place We’ll have enhanced cleaning before and after each event A Clean Team will be in operation during an event focusing on high level touch points and toilets Our air conditioning will be operating via Fresh Air only, please be aware that this may make the venue colder or hotter than usual There will be hand sanitising stations on entry and throughout the venue The NHS Test and Trace Check-In QR code will remain available, and we recommend you use it We’ll have informative signage throughout the venue supporting health and hygiene messages Our staff will be wearing face coverings (if not exempt) and will also have to show an NHS COVID Pass to gain access to the venue There will be many other measures in place that you cannot see but will be supporting the safety of everyone at the venue And we ask that you Undertake your own health risk assessment and consider if, due to any personal vulnerabilities, you are ready to attend an event Please play your part in helping us to help you by adhering to COVID safety measures in place at the event, including observing directions given by staff Don’t bring a bag but if you do it must be no larger than a sheet of A4 paper (21cm x 30cm x 19cm) Arrive early. We’ll have delicious food available and drinks available from our bars. Please note that we will not be held responsible if you miss any part of the performance due to being held outside the venue in a queue Wear a face covering when entering, moving around, and leaving the venue Be prepared to show an NHS COVID Pass when asked by a member of staff (unless under 18yrs old or medically exempt) Consider wearing a sunflower lanyard, if applicable, to help our staff assist where necessary Use contactless or card payments only* Be Kind to staff and respect other customers, keeping your distance where you can and appreciate that some people may still be apprehensive Take a quick lateral flow test before you come to the venue, even if you’ve been vaccinated, just in case And finally, if you have been instructed to self-isolate, have COVID-19 or are showing any symptoms (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell) you MUST NOT come to the venue *all of our catering outlets including our bars are now card only and cash will not be accepted. This method of payment is encouraged throughout the venue apart from the cloakroom which will still be operating as cash only (£2 per item, please bring the right change). Thank you for your co-operation with these measures. We all have a part to play in helping beat the pandemic, and after being closed for 18 months it’s important that we return to live events in the most socially responsible and secure way possible. Let’s do this together and make sure that #BrightonWillRockAgain COVID-19 FAQS Below you will find answers to frequently asked questions around COVID-19. If you cannot find what you're looking for please check out our standard FAQs section or contact us here. CAN I VISIT THE BOX OFFICE IN PERSON? IS THE SHOW I’M ATTENDING GOING AHEAD? WILL THE SHOW BE SOCIALLY DISTANCED? WHAT IF I’M NOT READY TO ATTEND AN EVENT? DO I HAVE TO WEAR A FACE COVERING? CAN I PAY BY CASH? WHAT IS AN NHS COVID PASS? WHAT DO I NEED TO DO TO GET AN NHS COVID PASS? WHAT IF MY AGE GROUP HAVEN’T BEEN OFFERED THE VACCINE YET / I HAVEN’T BEEN DOUBLE VACCINATED? I AM UNDER 18, WHAT DO I DO? I’M TRAVELLING FROM OUTSIDE OF ENGLAND, WHAT DO I NEED TO DO? I DON’T HAVE A SMARTPHONE, CANNOT USE THE NHS APP OR NHS WEBSITE? WHAT HAPPENS IF I HAVE COVID-19 SYMPTOMS OR HAVE BEEN INSTRUCTED TO SELF-ISOLATE? WHY ARE YOU IMPLEMENTING THE NHS COVID PASS WHEN IT’S NOT BEEN MANDATED BY THE GOVERNMENT? WHAT IF I DON’T SUPPORT THIS REQUIREMENT? I DIDN’T KNOW I WOULD HAVE TO DO THIS WHEN I BOOKED TICKETS? WHAT REQUIREMENTS WILL BE IN PLACE FOR FUTURE EVENTS? OPENING HOURS GETTING HERE & PARKING FOOD & DRINK SECURITY WAYS TO PAY MAKE A BREAK OF IT FAQS NEVER MISS A BEAT AT THE BRIGHTON CENTRE Sign up to our newsletter and get tailored event news delivered to your inbox. 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