Members FAQ Check City has a professional and friendly customer service team that's always ready to answer any of your questions and help out however they can. Here are a few commonly asked questions you might have about your Check City account. How do I check the status of my loan application? If you've recently submitted a loan application with Check City then you can check your application's status on the customer dashboard after logging into your account. How long does it take for a loan application to get approved? After you submit any necessary documents, the loan application can take up to 15 minutes to get processed. If it has been longer than 15 minutes, check your email or watch for a call from (800) 404-0254, we may have some additional questions. How do I check my next payment due date? You can see your payment schedule, your next payment due date, and the payment amount all on your customer dashboard after logging into your online Check City account. What documents do I need to submit with my loan request? After you submit your loan application you will be directed to a document upload page if additional information is needed to process your loan request. From there you can upload the requested information directly and it will be attached to your loan application. Our prequalifications for a loan are as follows: Current steady source of income Valid telephone number and email address Open and active checking account Valid social security number or tax ID Depending on the loan option(s) available in your state, direct deposit and length of employment may be considered. Can I get an extension on my loan? Whether you can get an extension on your loan will depend on several factors like which state you live in. See the rates and fees page for your state for more details. Extensions are only available in Alabama, Alaska, Nevada, and Utah. Can I delay my loan payment? Typically, loan payment due dates cannot be modified unless your paydays have changed. What if my payday has changed? Email an updated paystub to info@checkcity.com and type “Change in Payday” in the subject line. Then call 800-404-0254 to confirm we received the updated paystub and have made the chance. If you have a current loan, we can determine what steps will be necessary to update your loan due date(s). Where can I find Check City? You can find Check City store locations in the following states: Utah Nevada Virginia Colorado You can use Check City's online services in the following states: Alabama Alaska California Hawaii Idaho Kansas Missouri Nevada Wisconsin Wyoming Texas Utah How do I refinance my loan? If you have an installment or personal loan (available in select states) and you have credit available, you may be eligible to refinance your loan. The common reasons to refinance a loan are to update a payment schedule, to access additional credit, or to pay down the principal and reduce payments. If you want to refinance your loan a successful payment must have been made at least six days prior to the refinance request date and a minimum of $100 in credit must be available. Simply, click the refinance button on your loan tile found on the dashboard. How much can I get approved for at Check City? Loan amounts are based on your income and other factors, loan limits will be determined on an individual basis. More Questions? If you have any other questions, you can contact our customer service team at our toll-free number: (800) 404-0254 Or you can click the chat button below to connect with a live customer service operator. For additional Check City contact information, visit the Contact Us page. Customer Service: 800-404-0254 Quick Links Services Online Payday Loans Personal Loans Title Loans Cash Advances Cash for Gold Installment Loans Sitemap Blog Company Rates and Fees Why Check City? Responsible Lending Statement State Licensed Lender Terms of Use Wireless Policy Privacy Policy Privacy Notice Careers Contact Us Store Locations Colorado Nevada Utah Virginia Online Locations Alabama Alaska California Hawaii Idaho Kansas Missouri Nevada Texas Utah Wisconsin Wyoming Payday Loans are also commonly referred to as Cash Advances, Payday Advances, Payday Advance Loans, and Fast Cash Loans. Check City does not usually utilize traditional credit checks as part of the payday loan approval process. However, Check City may, at its discretion, verify application information by using national consumer loan underwriting databases that may include information relating to previous cash advance transactions that Check City may take into consideration in the approval process. Actual loan amounts vary. See Rates and Fees for specific information and requirements. Products or services offered to customers may vary based on customer eligibility and applicable state or federal law. Some customers applying for payday loans or installment loans may be required to submit additional documentation due to state law and qualification criteria. CheckCity.com provides loan services in: Alabama, Alaska, California, Hawaii, Idaho, Kansas, Missouri, Nevada, Texas, Utah, Washington, Wisconsin, and Wyoming. Customer Notice: A single payday advance is typically for two to four weeks. However, borrowers often use these loans over a period of months, which can be expensive. Payday advances are not recommended as long-term financial solutions. Loan proceeds issued through our website are generally deposited via ACH for next business day delivery if approved by 8pm CT Mon. – Fri. Check City acts as a credit services organization/credit access business (CSO/CAB) in Texas. This is an invitation to send a loan application, not an offer to make a short term loan. This service does not constitute an offer or solicitation for payday loans in Arizona, Arkansas, Colorado, Georgia, Maryland, Massachusetts, New York, Pennsylvania, or West Virginia. Tosh of Utah, Inc. dba Check City Check Cashing, a payday lender, is licensed by the Virginia State Corporation Commission. License #PL-57 Anykind Check Cashing, LC. dba Check City, a payday lender, is licensed by the Virginia State Corporation Commission. License #PL-21 Maximum funded amount for payday loans or installment loans depends on qualification criteria and state law. See Rates and Terms for details. Utah Customers: For consumer questions or complaints regarding payday loans and/or title loans you may contact our Customer Service Department toll-free at (866) 258-4672. You may also contact our regulator The Utah Department of Financial Institutions at (801) 538-8830. Please see Rates and Terms to check the availability of online loans in your state. Check City does not provide loan services in all states. CheckCity.com has a Shopper Approved rating of 4.8/5 based on 46766 ratings and reviews © 2004-2021 Check City Online. All rights reserved