What we do What awaits you Beyond the Brand What we like to do Value Transformation Services was founded in 2013 as a joint venture between IBM and UniCredit Services with the aim of managing, transforming and optimizing the technological infrastructure of UniCredit, one of the largest European banks. Today V-TServices continues to offer to UniCredit and to the market - all across Europe - cutting edge IT services for infrastructure management, hybrid cloud adoption, business resiliency, security, network, digital workplace and technology support - all to enable the digital transformation of today’s companies, adding its native extremely valuable “plus”: the deepest and strongest competence in Banking and Finance, one of the industries that make the world go round. and here is how we do it Quality Quality of Service is the primary strength that distinguishes us in the IT outsourcing landscape. We don’t need to spend too many adjectives: numbers, data and customer satisfaction speak out for it. As a matter of fact we know how to flawlessly manage the greatest complexity, the highest criticality and the most crucial transformations. Flexibility Demanding customers such as international banks and financial institutions, put flexibility and scalability of their IT systems on top of their value system. We can meet these needs not only rapidly and effectively, but in the most proactive way, and across the broadest range of technologies and platforms, whether they are legacy or emerging. Resiliency At V-TServices, the improvement of resiliency and security of customers’ overall systems is one of the main goals. A Business Continuity Management System has been set up, that implements plans, controls and structures, integrated with a robust network connectivity and cybersecurity, to be resilient to unwanted events and recover more swiftly when things go wrong. All these features contribute to establish the foundations for the stability and growth of our customers. End to End Functional Services Technology Domains Services The Value Transformation Services menu A series of core cross services set the ideal environment into which each technology Service Line roots and works seamlessly and at its best. Service Management The Service Management team fulfils the maybe most important commitment to the customer: to improve and guarantee the quality of the IT services provided, ensuring they are delivered in accordance with agreed business requirements and managing the service life cycle, whilst containing or reducing costs. They are constantly focused on the availability of the services provided monitoring the environment 24x7 and coordinating major incident resolution, fostering the evolution of our delivery model to adopt the Site Reliability Engineering approach, as well as keeping under control the key processes of Incident Management, Problem Management and Change Management, the key services that make it possible that all contractual Service Level are met. Architecture V-TServices Enterprise Architecture team is responsible for overall technical leadership within the Company. Enterprise Architects work with the clients to jointly develop and drive architecture governance processes and standards definition to set the technology strategy and vision for the future. They actually design the customers’ modernization and digitalization paths, constantly pursuing innovation, scouting new leading edge technologies and new models to increase the architecture resiliency and augment the speed for changes, adapting to business needs. They provide technical assistance for the architecture, design, and implementation of all transformation projects. They drive development and maintenance of technology roadmaps, standards information base and references libraries, adopting highly reusable architecture and solution building blocks. They lead and drive all technical vitality initiatives for V-TServices technical professionals. Hybrid Cloud The Cloud-ready operating model designed by the Hybrid Cloud team, evolves and adapts itself according to the customers’ cloud adoption strategy. Its core is represented by the Multi-Cloud Management Platform that integrates and orchestrates On-Premise Cloud, Off-Premise Cloud and Traditional IT environments, providing a broad and enriched set of Cloud Technology Stacks, thus realizing an enhanced Hybrid Cloud service catalogue and enabling an easy path for the customers to move the workload on the cloud environments. The Cloud-ready blueprint enables the organic growth of the Cloud ecosystem and supports the multi-cloud provider strategy built on a broad set of proven processes and solid capabilities. Projects At V-TServices, a Project Management Office is established to support the Project Managers processes definition and it is responsible for maintaining under track the process execution through the tracking, reporting and managing the milestones during all life of the Transformation Program. It has a vital role, since it is the source for guidance, documentation and metrics related to the all the practices involved in managing and implementing critical projects. IT Service Continuity V-TServices implements and delivers ITSCM (Disaster Recovery) service to customers, protecting the business and ensuring the ICT service continuity levels required by the customer in case of a Crisis due to IT Infrastructure unavailability, Network unavailability and Cyber Attack scenarios. Following the most recent regulatory requirements, V-TServices has been working in very close cooperation with the customers to develop enhanced Disaster Recovery solutions. V-TServices and the Client built a solid and flexible solution of Disaster Recovery, addressing first the infrastructure in support of the Systemic and / or Critical processes for both commercial and investment banking. The Disaster Recovery Service provides implementation, maintenance and updates of DR plans in line with customer business evolution and operational requirements, including plan activation in case of real disasters and regular testing to prove their effectiveness. Discover About us What people say Meet the team Work with us Contact us Privacy Statement