Complaints We take any complaint received very seriously and view them as an opportunity to identify ways we can improve the service provided to our clients. How to complain? If you need to contact us to make a complaint, you can do so by using one of the methods provided on the contact us page. What happens after I have made a complaint? Within 5 business days of receiving your complaint, we will send you a letter of acknowledgement, including a copy of our complaints procedure that explains the process following our receipt of your complaint. Please note: You have the right to request a copy of the procedure, regardless of whether or not you are making a complaint and this will be provided to you free of charge in both cases. If you are unhappy with the outcome of our investigations, or if we take longer than the 8 weeks allowed by the rules to provide our final response, you may have the right to refer your complaint to the Financial Ombudsman Service. This process is further explained in their consumer leaflet. If you would like an official print copy of the consumer leaflet please either contact us or visit the Financial Ombudsman Service website. BACK Copyright © 2020 Tutman. Tutman is a trading style of TUTMAN LLP and Thesis Unit Trust Management Limited. Website updated and figures correct as at 31st October 2020. Thesis Unit Trust Management Limited is registered in England and Wales under number 03508646. Thesis Unit Trust Management Limited is authorised and regulated by the Financial Conduct Authority and is entered in the Financial Services Register (Firm Reference Number 186882). TUTMAN LLP is registered in England and Wales under number OC369415. TUTMAN LLP is authorised and regulated by the Financial Conduct Authority and is entered in the Financial Services Register (Firm Reference Number 612721). Cookies | Privacy Policy | Conflicts Policy | Terms of Use | Coronavirus Statement © 2021 Tutman. Proudly powered by Sydney We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Cookie settings ACCEPT REJECT