On February 25, 2021 ePayments Systems Limited (‘ePayments’) agreed an easing of the suspension of its activities, being the first step on the phased re-opening of the business, enabling customer refunds. We know that this is welcome news to all of our customers. This will enable the first steps to be taken to enable access to existing funds held by customers, which remain available following this period of suspension. It is important that you now follow the process that is set out on the customer portal, or email communication, and provide us with the information requested. This website uses cookies We use cookies to enable essential services and functionality and collect data on how visitors interact with our website, products and services. Please, see our cookie policy here. By clicking "Accept" you agree to allow the use of these cookies for advertising and analytics. Accept Cookie settings

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How can we help you? Popular questions: how can I verify my account, card order Main sections Find the answer to any question, from the basics all the way to advanced tips and tricks! Refunds Please look through these key notes before you start the refund process My account Everything about registration and account verification Can't find what you're looking for? Write to us about your issue and we will try to resolve it as soon as possible. Send request Information Fees Blog Help Developers Legal Individuals ePayments card Mobile app Business Business solutions Mass payouts Merchant service Сompany About Careers Contact us The ePayments Prepaid Mastercard® card is issued by ePayments Systems Ltd pursuant to a license by Mastercard International Incorporated. The e-money associated with your card is issued by ePayments Systems Ltd. ePayments Systems Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (register reference 900172) for the issuing of electronic money. Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. ©2019 Electronic Payments Association. All rights reserved. English