search rate_review Write a Review list Categories  Log In business For Vendors All Categories > Contact Center as a Service > NewVoiceMedia > Vonage Contact Center business Vonage Contact Center Reviews by NewVoiceMedia in Contact Center as a Service 4.3 159 Reviews compare_arrows COMPARE rate_review WRITE A REVIEW DOWNLOAD PDF Related markets: Vonage Contact Center in Workforce Engagement Management (7 Reviews) Overview Reviews Alternatives Ratings Filter User Reviews By: Displayed Reviews Reviewed in Last 12 Months Overall Rating (71) (68) (15) (1) (0) Reviewer's Company Size <50M USD (40) 50M-1B USD (75) 1B-10B USD (30) 10B+ USD (7) Gov't/PS/Ed (3) Reviewer's Industry Services (37) Finance (31) Media (15) View All Reviewer's Deployment Region info Europe, Middle East and Africa (102) North America (78) Asia/Pacific (28) View All Reviewer's Job Role Infrastructure and Operations (51) Customer Experience Leader (20) Applications (15) View All Compare to Alternatives Five9 4.6 out of 5 (210 Ratings) Avaya 4.9 out of 5 (9 Ratings) Genesys 4.5 out of 5 (161 Ratings) View all NewVoiceMedia products and services on Peer Insights 155 Verified Reviews Review weighting  Sort By:  emailEMAIL PAGE 4.0 Apr 20, 2021 Review Source:  Great product! Reviewer Role: Knowledge Specialist Company Size: <50M USD Industry: Retail Industry The professional services team guided us through implementation very smoothly. Thanks to their extensive preperation we've had almost no issues during golive. Vonage's admin portal offers a lot of flexibility for business and is relatively easy to navigate. There is a ... Read Full Review NewVoiceMedia and Five9 COMPARE NewVoiceMedia and Avaya COMPARE NewVoiceMedia and Another Vendor COMPARE 3.0 Apr 23, 2021 Review Source:  You'd expect a lot more from a company with a reputation like Vonage.. or not. Reviewer Role: Digital Marketing Company Size: 1B - 3B USD Industry: Miscellaneous Industry We picked Vonage Contact Center because we were hoping it'd mesh well with our VBC. A year after and we're still dealing with bugs and confusing trouble-shooting where even our support reps don't know how to help us. Service and uptime has been near 100% ... Read Full Review 4.0 Apr 20, 2021 Review Source:  Great provider, with great customer service standards. Reviewer Role: Program and Portfolio Management Company Size: <50M USD Industry: Miscellaneous Industry Overall I have found the support from Vonage to be very good. With a combination of a Customer Success Manager and an Account Manager to discuss queries and solve problems has been very useful. there are more features to explore and more we would ... Read Full Review 4.0 Apr 23, 2021 Review Source:  Best in class solutions for your contact center Reviewer Role: Customer Experience Leader Company Size: 500M - 1B USD Industry: Finance Industry Vonage is very easy to deploy and use. The technology meets all of our functional requirements and offers a great variety of features that improve the overall agent and caller experience. The vendor is extremely flexible and very easy to work with. The one ... Read Full Review 4.0 Apr 15, 2021 Review Source:  Vonage CRM integration makes life easier Reviewer Role: System Integrator Company Size: 1B - 3B USD Industry: Transportation Industry Having worked with this Vendor for 6 years as a system admin at my company, I have always found the support from our customer success manager and the support desk to be second to none. The integration with our CRM system (Salesforce) is perfect for our ... Read Full Review 4.0 Apr 15, 2021 Review Source:  Good platform, excellent engagement Reviewer Role: Infrastructure and Operations Company Size: 50M - 250M USD Industry: Miscellaneous Industry I've been very impressed at Vonage's commitment to understanding our business objectives and tailoring their support accordingly Read Full Review 3.0 Apr 26, 2021 Review Source:  Solid cloud contact center integration for Salesforce Reviewer Role: Applications Company Size: Gov't/PS/ED <5,000 Employees Industry: Education Industry Solid cloud contact center integration in our CRM environment Salesforce with a good customer service, average performance with up and downs and possibility to adapt flexible to the changing market requirements. ... Read Full Review 4.0 Apr 21, 2021 Review Source:  Really good product, however missing some vital features for a global company like ours. Reviewer Role: Infrastructure and Operations Company Size: 50M - 250M USD Industry: Finance Industry VCC (formerly NewVoiceMedia Contact Centre) is a very good product and would be an excellent fit for most companies globally, however there are some key features missing to make it great. Combining VBC with VCC, and proper mobile integration with Salesforce ... Read Full Review 4.0 Apr 23, 2021 Review Source:  Overall - An Outstanding Product in the CCaaS Space. Reviewer Role: Infrastructure and Operations Company Size: 500M - 1B USD Industry: Services Industry The integration of VCC with Salesforce is nothing short of excellent. The Advanced Reporting Package makes it very easy to report on the pulse of your contact center. The management team is very customer focused and truly helps us be successful. The ... Read Full Review 5.0 Apr 22, 2021 Review Source:  Excellent Support and Service Reviewer Role: Infrastructure and Operations Company Size: 50M - 250M USD Industry: Finance Industry It has been successful 3+ years that I have used the VCC and it been great experience. Good Product although its bit pricy compare to others but has been most reliable service. As always there are room for improvements on the product which can make customer ... Read Full Review 5.0 Apr 15, 2021 Review Source:  Vonage- Great Salesforce integration and an outstanding Customer Success operation Reviewer Role: Other CxO Company Size: 50M - 250M USD Industry: Miscellaneous Industry Vonage products have the key capabilities that an organisation like ours need. Their customer success solution is outstanding. This is particularly important in a smaller organisation where deep expertise often doesn't exist internally. ... Read Full Review 4.0 Apr 23, 2021 Review Source:  Great product with an exciting roadmap ahead Reviewer Role: Knowledge Specialist Company Size: <50M USD Industry: Finance Industry Overall a good platform with a strong, active customer community page. Vonage have a really exciting roadmap ahead and are starting to bring omni channel outside of Salesforce and native within the Vonage Contact Center. Good integration capability ... Read Full Review 5.0 Apr 22, 2021 Review Source:  Great Product. Great Company. Great People. Reviewer Role: Product Management/Marketing Company Size: 3B - 10B USD Industry: Transportation Industry As always, great to work with. They understand our aims and values and work closely with us to deliver world class solutions. The team are constantly innovating and it's great to be involved in that roadmap. ... Read Full Review 4.0 May 18, 2021 Review Source:  Boosted our call volumes tremendously! Reviewer Role: Sales and Marketing Company Size: 250M - 500M USD Industry: Services Industry I love that our call volumes have been boosted. We went from about 60 calls per rep to over 100. I like that we were able to get rid of the phone hardware system. Campaign tracking and lead management have become streamlined. Our support team is ... Read Full Review 3.0 Apr 20, 2021 Review Source:  Good product just needs a few tweaks Reviewer Role: Infrastructure and Operations Company Size: 50M - 250M USD Industry: Finance Industry Vonage have been through a few personnel changes since I became involved with them however the general experience is ok. They have the desire to improve solutions, the speed in which they do however will be key to their success. ... Read Full Review 1 2 3 4 5 Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. 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