We are MSX Portfolio of services Innovations and Insights News and Events Careers Language MSXI AI can take your business to the next level Artificial Intelligence (AI) underlies the way we do business. Innovative technologies, including AI, machine learning and process automation are having a significant impact on how organizations operate globally. The application of these new technologies is revolutionizing the automotive industry. By increasing the efficiency of back-office processing, we can reduce operational costs and increase accuracy. While there are cases where technologies replace manual processes completely, there are many instances where human interaction and skill continues to be vital. In these instances, our solutions intelligently escalate only those parts of the process that require manual support. The future: It is estimated that AI will add $13 trillion to the global economy over the next decade. (Source: Harvard Business Review, 2019) In January 2018, Google CEO Sundar Pichai claimed that AI will be more transformative to humanity than electricity. It is forecast that by 2020, AI will become a top-five investment priority for more than 30 percent of CIOs. (Source: Gartner) It is forecast that AI-generated revenue in the automotive industry will grow from from $404 million in 2016 to $14 billion by 2025, representing a compound annual growth rate of 48.3%. (Source: Tractica) Technology is reshaping the automotive industry. Today’s manufacturers are introducing innovative technologies into their vehicles and dealerships to adapt to change, and we are offering the digital support needed to help them prepare for the future of retail. Many of us only associate AI and machine learning with vehicle engineering, car production and vehicle connectivity. However, these cutting-edge technologies are also the foundation of innovative solutions that revolutionize business processes across the supply chain and customer experience. AI is a fundamental part of digital transformation within the automotive organization, and the key to your success. AI in warranty management The management of warranty is an area in which OEMs need to become more efficient and profitable. On average, an OEM spends $1-2 billion per year on consumer warranty claims. Approximately 10% of claims are reviewed manually for accuracy and efficiency, while the remaining 90% of claims receive limited checks. It’s a problem which, until now, has remained a costly challenge. MSX’s next-generation warranty services offer a seamless solution. They provide our customers with innovative ways to streamline their business processes and eliminate warranty waste. Click here to read the full article Related stories Learn about M:DART – the MSX way to transform the automotive industry. Find out more Explore M:WISE – the warranty platform powered by AI and machine learning. Find out more Warranty and Technical Warranty Solutions Technical Solutions Parts and Service Parts Solutions Service Solutions Channel Management Channel Management Fleet and Mobility Fleet Service Loyalty Solutions Fleet Remarketing Solutions Customer Engagement Digital Retail at OEM Digital Retail at Point of Sale We are MSX History and Milestones Customer Recognition Leadership Team Global Presence News Events Careers Contact details Contact Privacy and Policy Follow MSX International Subscribe to Benchmarker Contact E-Mail Contact LinkedIn Facebook Twitter Instagram Vimeo Newsletter Privacy settings We use cookies on our website. Some of them are essential while others help us improve this website and your experience. Essential Statistics External Media Accept all Save Only accept essential cookies Individual privacy settings Cookie Details Data protection Imprint