01509 610707 Mortgages Savings Insurance Life Planning Your Loughborough Support Centre Intermediaries Call Now Call back Email Us Branches Home > Support Centre > Support with challenging times > Bereavement Support Bereavement Support What to do when someone dies Dealing with the financial affairs of a loved one you’ve recently lost is never easy, we’re here to help and support you every step of the way during this difficult time. Letting us know Once you’re ready to let us know, we’ll make the process of closing the accounts as smooth as possible. How to get in touch By phone on 01509 631960 By visiting your nearest branch or agency By posting to our Head Office at Loughborough Building Society, 6 High Street, Loughborough, Leicestershire, LE11 2QB How to close an account You must inform us of the death of an account holder by providing us with the original or a certified copy of the death certificate. You can either post this to us at: Loughborough Building Society 6 High Street Loughborough Leicester LE11 2QB Or hand it to one of the staff at your nearest branch or agency office. Copies can be certified by a UK lawyer, banker, authorised financial intermediary, FCA regulated mortgage broker, accountant, teacher, doctor, minister of religion or postmaster/sub C postmaster. The person undertaking the certification must be available for contact by the Society either by telephone or in writing. Please ensure that the appropriate contact details are stated on the identification. When certifying a document, the following wording must be used: “I certify that this is a true copy of the original”. Upon notification of this, if the account is a sole account, it is suspended until the necessary Statutory Declaration/Grant of Probate is received. The account is then closed, and the funds distributed accordingly. In the case of joint accounts, the name of the deceased holder is removed from the account and it reverts to being a sole account. For further support with closing a loved one’s account, please get in touch with our savings team on 01509 631960 For more information and advice visit: The Citizen Advice Bureau at https://www.citizensadvice.org.uk/family/death-and-wills/dealing-with-the-financial-affairs-of-someone-who-has-died/ The Bereavement Advice Centre at https://www.bereavementadvice.org/topics/registering-a-death-and-informing-others/informing-financial-organisations-and-asset-holders/ The British Bankers Association’s guide on ‘Helping you deal with a deceased person’s account’ Contact us Branch Finder Call us Request a call back Email us Make a complaint Your Loughborough About Us News and events Board Members Corporate Information Careers at The Loughborough Timeline Support Can't pay your mortgage Guide to buying your first home Useful Savings Documents Power of Attorney Bereavement Support Protecting yourself from Fraud Using our site Accessibility Your privacy & data Legal Terms & Conditions Accessibility | Legal | Your privacy & data | Terms & Conditions ©2021 The Loughborough Building Society. The Loughborough Building Society is a member of the Building Societies Association. Find out how Building Societies can help you find your lost savings. The Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number: 157258. Cookie Control