0845 331 3950 Selecteer een taal▼ Enquiry Basket Login Menu Home > Privacy Privacy Notice As a UK leading manufacturer and supplier to the window industry, Thermoseal Group Limited takes data protection very seriously. They respect the privacy of every individual who visits their websites. This Privacy Notice explains how Thermoseal Group Limited collects and processes your personal information through its websites, devices, products and services, online and physical depots and informs you of your data protection rights. Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with Thermoseal Group Limited, you acknowledge and agree to Thermoseal Group Limited processing personal data in this way. Important Information and Who We Are In this Privacy Notice the terms “we”, “us” and “our” refers to Thermoseal Group Limited and for the purposes of General Data Protection Regulation Thermoseal Group Limited is the “data controller” of the data we hold on you. Thermoseal Group Limited is a UK registered company incorporated in England and Wales (Reg. No. 1705619) and VAT registered (No. GB 377 5246 22). The registered address of Thermoseal Group Limited is Gavin Way, Nexus Point, Off Holford Drive, Birmingham B6 7AF www.thermosealgroup.com. A “data controller” determines the purposes and means of processing your “personal data”. This Privacy Notice was last updated on 3rd December 2018. Thermoseal Group Limited’s business is continually evolving and our Privacy Notice will change as this happens. Please ensure you check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account and supplements any other Privacy Notices or Policies provided by Thermoseal Group Limited. Whilst we make every effort to keep the personal information we hold up to date, please help us to do this by informing us of any changes to your personal information which may help us to improve our service to you. You can do this by e-mailing accounts@thermosealgroup.com or speak to our accounts department on +44 (0) 121 331 3950. Our appointed Data Protection Manager is Matthew Hambley who is responsible for how personal data is controlled by Thermoseal Group Limited. If you have any questions or require any further information regarding this Privacy Notice, or if you have any requests concerning your personal information collected and processed by Thermoseal Group Limited, please don’t hesitate to contact us at: Tel: +44 (0) 121 331 3950 E-mail: GDPR@thermosealgroup.com Write to: Data Protection Manager, Thermoseal Group Limited, Nexus Point, Off Holford Drive, Birmingham, B6 7AF If you have any concerns about our information rights practices or those of any other organisations, you have the right to complain to the Information Commissioners Office (ICO). See www.ico.org.uk for further details. General Data Protection Regulation (GDPR) and your rights: “Personal data” includes information relating to a natural persons who: can be identified or who are identifiable, directly from the information in question; or who can be indirectly identified from that information in combination with other information. Your data will be processed in accordance with the Principles and Rights mandated by the General Data Protection Regulation (GDPR) as follows: Article 5 of the GDPR requires that personal data shall be: 1. Processed lawfully, fairly and in a transparent manner in relation to individuals; 2. Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; 3. Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; 4. Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay; 5. Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; 6. Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. As an individual you have the following rights: The right to be informed The right of access The right to rectification The right to erasure The right to restrict processing The right to data portability The right to object Rights related to automated decision making What Information About Customers Does Thermoseal Group Collect? We collect personal information from visitors to www.thermosealgroup.com ('the Site'), www.decraled.com, www.thermobarwarmedge.com, www.thermoflexwarmedge.com and other small sites linking to this policy through the use of online forms and every time you email us your details. We collect this personal information in order to provide and continually improve our products and services. When someone visits the Site and doesn’t request contact from us, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the Site. Unless you accept our cookie policy, we collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from this site with any personally identifying information unless you purchase a product from us, contact us in some way or set up or log into an account with us. Type Used For Name Google Analytics (not under our control) http://www.google.co.uk/intl/en/policies/privacy Visitor Tracking (no personal info) __utma Google Analytics (not under our control) http://www.google.co.uk/intl/en/policies/privacy Visitor Tracking (no personal info) __utmz Anti-Forgery Token (under our control) Form Submissions (no personal info) __RequestVerificationToken_Lw__ To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. Here are the types of information we gather: Information you give to us when you use any services of Thermoseal Group: We receive and store any information you provide in relation to providing services of Thermoseal Group. You provide information to us when you: place an order through one of our websites; provide information when you login to Your Account; communicate with us by phone, e-mail, social media platforms or otherwise; complete a questionnaire, feedback form or contest entry form; As a result of these actions, you might supply us with such information as: your name; your company name/trading name; e-mail and physical addresses and contact numbers; payment information; your age; your location information; people to whom purchases have been dispatched (including addresses and phone numbers); content of reviews and e-mails to us; information and documents regarding identity and standing; corporate and financial information; credit history information; VAT numbers. Automatic Information: We automatically receive and store certain types of information when you use Thermoseal Group’s services, such as information about your use, including your interaction with content and services available from Thermoseal Group. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses Thermoseal Group’s websites. Examples of information we may collect and analyse may include: the Internet protocol (IP) address used to connect your computer to the Internet; login; E-mail address; password; the location of your device or computer; content interaction information, such as content downloads, streams, and playback details; device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures; Thermoseal Group service metrics. E.g. the occurrences of technical errors, your interaction with service features and content, your setting preferences and backup information, location of your device running an application, information about uploaded images and files; purchase and content use history; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/or content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs); search results and links from online directory listings and advertisements; phone numbers used to call our 0845 0121 331 3950 number or any of our depots; credit history information from credit checking sources, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers. Please note that we may also use device identifiers, cookies and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes. Please read our Cookies Policy (LINK TO COOKIES POLICY). ICO Privacy and Electronic Communications Regulations Guidance on the rules on use of cookies and similar technologies available to download here. Personal Data we may receive from other sources: We may obtain certain personal data about you from sources outside our business. The remaining provisions in this policy also apply to any personal data we obtain from these sources. Information You Can Access: Examples of information you can access from Thermoseal Group (subject to include): status of recent orders; your complete order history; your profile; personally identifiable information including: names and address information, e-mail, password, communications and personalised preferences; payment settings; e-mail notification/marketing settings; For What Purposes Does Thermoseal Group Process Your Personal Information? We will only use your personal data when the law allows us to. We use it to manage your account with us and provide and improve the service we offer to customers. These purposes include: Activity Data Type Applicable Legal Grounds Register you as a new customer Identity and Contact Performance of contract Where personal data is required for entering into a contract, we will identify to you where information is mandatory. The consequences of not providing this information may include being unable to proceed with the requested service Purchase and delivery of products and services Identity, Contact and Delivery Necessary for contract Legitimate interest in providing products and services Maintaining and supporting website use - to provide functionality, analyse performance, fix errors and improve the usability and effectiveness of our sites Identity Legitimate interest in running effective website service Managing your requests We will process data in managing your requests made on or via our websites (e.g. where you request a brochure, sign up to our newsletter or add your details into any other website data form or data field). We will also process data in providing and maintaining personalised website experiences. Identity and Contact Legitimate interest in running effective website service Enhancing website experience Where we pre-fill website data fields to enhance and streamline your online experience. Identity and Contact Legitimate Interests in enhancing, simplifying and streamlining website experiences. Internal research and development Identity Legitimate interests in assessing and improving our products and services Marketing activities and research analytics We will obtain your consent where required for marketing communications to be sent to you using electronic means (e.g. email, text etc.). We will also comply with cookie obligations where we use cookies on our website. Other marketing activities will happen assessed on the Legitimate Interests ground. e.g. where we tailor marketing communications or send targeted marketing messages via post, phone or social media and other third party platforms; and in providing existing customers with information (via email or other channels) about similar products and services. We will use profiling, including segmentation tools and carry out research and analytics activities to inform our marketing strategies, to create a better understanding of our customers and visitors; and use of our websites, to support our website advertising, and to better improve the website information, functionality and the services we provide. Identity and Contact Consent Legitimate Interests for direct marketing purposes Legitimate Interests for internal analytics and profiling, service awareness and service improvement. Please note: Where we collect your personal data with consent, you may withdraw your consent for us to use your information in any of these ways at any time. You can withdraw this consent at any time and we will stop processing your data for that purpose. To withdraw consent, please send us an email at sales@thermosealgroup.com, or call us on +44 121 331 3950. Althernatively, write to us at the following address: Thermoseal Group Limited Gavin Way Nexus Point Off Holford Drive Birmingham B6 7AF Records maintenance and general administration To maintain, cleanse and update our records, administer and maintain our websites, support your queries and any other internal operations and administrative purposes Identity and Contact Legitimate Interests in maintaining appropriate websites, records and service administration Network and information security To maintain our network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access. And to maintain appropriate server locations (for example, we may work with third parties to support appropriate use of cloud services). Identity and Security Legitimate Interests as appropriate for ensuring network and information security Corporate acquisitions and disposals Any data processed as is necessary in the context of corporate acquisitions or disposals Identity Legitimate business Interests Legal Obligation Management of legal and regulatory requirements We have a legal obligation to verify the accuracy of the data we hold about you. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use scoring methods to assess and manage credit risks or assist a public authority or criminal investigation body. Identity Legitimate Interests in complying with law and regulation, including responding to regulators Legal Obligation For What Purposes Does Thermoseal Group Disclose Personal Information? We will disclose personal information to company’s part of Thermoseal Group Limited, successors in title to our business and suppliers we engage to process data on our behalf. Thermoseal Group Limited will not pass your data on to any other third parties without your explicit consent and it will not be transferred out of the European Union without your prior consent Where consent is provided, third parties such as our credit insurers will receive your personal data as part of the processing activity. How Secure is My Personal Information with Thermoseal Group? Your information is stored either in our databases or in the databases of our service providers. Our systems and processes are designed with your security and privacy in mind. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. Be sure to sign out when you finish using a shared computer. How Long Does Thermoseal Group Keep Your Personal Information? We keep your personal information for as long as it is required in order to fulfil the purposes for which we have collected it including, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. We have the right to retain your information for a longer period if necessary to deal with complaints of it there is any prospect of litigation. Can other Websites Access My Personal Information through this website? The Site may contain links to other websites which are outside of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their Privacy Notice/Policy, which may differ from ours. What rights do I have in relation to personal information that Thermoseal Group holds? The law gives you certain rights in respect of the personal data that we hold, which you should be aware of: 1.1 You have the right to obtain your personal data from us except in limited circumstances. Where we provide it, the first copy will be free of charge, but we reserve the right to charge a small fee for additional requests; 1.2 You have the right to require us to rectify any inaccurate personal data we hold concerning you; 1.3 Taking into account the purposes of the processing, you may also have the right to have incomplete personal data completed, by means of providing a supplementary statement or otherwise; 1.4 You have the right to require us to erase your personal data on certain limited grounds (including where they are no longer necessary for the purpose for which they were collected or where you withdraw your consent and there is no other legal ground for the processing); 1.5 Where we process personal data either on the basis of consent or contractual necessity, you provided the personal data to us, and we process that personal data by automated means, you have the right to require us to give you your data in a commonly used electronic format; 1.6 You have the right to object to our processing of personal data which we process on the grounds of our legitimate interests, although we do not always have to honour your objection – we can refuse to cease processing where we have a compelling legitimate ground that outweighs your interests, or if we need the data to bring or defend a legal claim; 1.7 You have the right to require us to restrict the processing of your personal data on certain grounds, including where: (a) you contest the accuracy of the personal data and want us to restrict processing of your personal data while we verify its accuracy; (b) the processing is unlawful, but you request a restriction of the processing rather than erasure; (c) we (as controller) no longer need the data for the purposes of the processing, but you have told us you require us to retain that personal data for you to establish, exercise or defend legal claims; or (d) you have objected to us processing your personal data on grounds of legitimate interests and want us to restrict processing of your personal data while we consider your objection. If you would like to exercise any of these rights, please contact us using the details set out at the top of this notice. Thermoseal Group Ltd Gavin Way Nexus Point Off Holford Drive Birmingham B6 7AF T +44 (0) 121 331 3950 F +44 (0) 121 331 3999 Home Who We Are Products Warm Edge Technology Technical Information Spacer Bars Georgian & Decorative Integrated Blinds Tools & Accessories Molecular Sieve Desiccant Sealants Adhesive Tapes Machinery & Parts Downloads Contact Newsletter Signup ▶ I would like to opt in to receive marketing communications from Thermoseal via email © Thermoseal Group. 2021. All Rights Reserved | Privacy Policy | Cookies Policy | Terms | Site by Verto