Search Global · English Login Products Services Partners Blogs & Resources About us Careers Request a demo Products Performance & Optimization Workforce management Leverage the leading workforce management software solutions Seamlessly integrate leading workforce management software solutions to ensure your contact center has the right number of people with the right skills at the right time. KEY BENEFITS Optimize contact center performance with workforce management software solutions Get great results from your agents: Increase productivity by making more efficient use of your agents’ time and improving schedule adherence. Reduce time spent planning by deploying a single multi-channel, multi-site scheduling software solution. Improve customer satisfaction by ensuring you have sufficient agents available for peaks in interaction traffic. Enhance agent experience by giving them choice and diversity in their tasks and enabling shift swapping. Master the workforce management equation with software solutions Balancing quality objectives, operational constraints, agent skills, and interaction demand is a complex and constantly changing equation. Get the insights and control you need to achieve the best outcomes for your customers and agents, with Odigo workforce management software solutions. FEATURES End-to-end workforce management software solutions for your contact center Agent management A single solution for managing employee profiles, work rules, skill profiles, work preferences, legal constraints and shift swapping between agents. Forecast management In-depth views of multichannel traffic history, forecasting by activity or skill, special event tags and weekly volume assessments. Planning management Multichannel planning (monthly, weekly, daily) with a multi-site management option, scenario simulations and mobile apps for agents. Monitoring Fast insights into agent activity and multichannel adherence, projections, KPIs and enable statistical analysis (net staffing, average handle time (AHT), quality of service (QoS) and more). Odigo partners with Verint, a global leader in quality management software Verint Odigo works with Verint to provide you with workforce optimization (WFO) solutions that enhance your contact center performance. Leveraging workforce management software with Odigo Industry: Healthcare Markets: Benelux Industry: Utilities Markets: Europe Industry: Logistics Markets: Europe Industry: Financial Services and Insurance Markets: France See more clients Workforcement management software solution insights NOVEMBER 25, 2021 3 MIN How AI can help your contact center meet the Black Friday surge In just a few short years, the logic behind Black Friday contact center preparations has changed. Due to recent developments in the customer service industry and the world at large, simply onboarding more agents just doesn’t make sense like it used to for high traffic periods. Instead, a technology-based approach to managing high call volumes across your customer service channels aligns with important metrics. Read more NOVEMBER 23, 2021 3 MIN The agent experience, empathy fatigue and reducing your contact center’s turnover rate There are hard and soft costs associated with contact center turnover, the rates of which have been rising in recent years. Focusing on agent-centric issues, such as empathy fatigue, could help you stem the tide of agent attrition. Read on to find out how to ease burnout, turnover and further costs. Read more NOVEMBER 18, 2021 3 MIN As CCaaS technology evolves, contact center agent skills must follow Contact center agents want to learn the craft of customer service, gain new skills and develop professionally. If they aren’t improving, then they’re moving. Upgrading your contact center’s technology will give agents the chance to upgrade their portfolio of skills while also minimizing stress and maximizing engagement from customers and agents alike. Read more See how Odigo integrates with workforce management software Reduced wait times Improved agent experience Increased efficiency Request a demo Products Omnichannel Automation Routing Artificial Intelligence Engagement Performance & Optimization Cloud Platform User Experience Services IT integration Services CX Consulting Customer Success Odigo Academy Professional Services Contact Center Support Partners Find a partner Become a partner Blog & Resources Blogs Events Webinars Success Stories Use Cases CX Glossary About us About Odigo Awards & Recognition Newsroom Clients Careers Contact Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world. Contact us Request a demo contact.us@odigo.com Paris, France Social media LinkedIn Twitter Instagram YouTube Login Global · English Site map Privacy Policy Cookies Terms of Use Legal All rights reserved 2021 Odigo