Kofax / All Workflows / Customer Engagement Workflows Start and Scale Customer Workflow Automation With One Complete Platform Customer Engagement Workflows Overview Opportunities Workflows Case Studies Contact Us OVERVIEW What Customer Workflows Can We Help You Automate? Streamline customer workflows with Kofax intelligent automation to improve customer experiences and achieve operational efficiency. Automate the most time-consuming operations across onboarding and client management processes. Automate document processing with built-in AI Digitize, classify, make decisions and extract data from documents in real-time. Breakdown silos with seamless enterprise integration Connect to business-critical systems, workflows and data with pre-packaged connectors and APIs. Manage end-to-end workflows from one platform Manage the collaborative work of human and digital workers with low-code workflow design and build capabilities. OPPORTUNITIES Digital Workflow Transformation Is Your Competitive Advantage Boost customer service responsiveness Automate manual, time consuming tasks across email, call center applications and your core systems. Free up your representatives to focus more on your customers, understand their needs and improve relationships and satisfaction. Exceed service-level agreements Locate customer information quickly and easily to minimize call center wait times or service delays so you can meet and exceed your SLA commitments. Provide your employees with timely access to the information they need to get their work done quickly and efficiently. Enhance engagement through real-time insights Give your CSRs real-time access to data in any application so they can answer questions and complaints efficiently and knowledgeably. Enable a 360-degree view of your customer—in just a few clicks—to maximize cross-sell and upsell opportunities. WORKFLOWS Automate Core Customer Service and Engagement Workflows Get started building a long-lasting competitive advantage with intelligent automation across a variety of customer workflows. Loading Not finding what you are looking for?View All Workflows CASE STUDIES What's Your Tomorrow? Of all the solutions we considered, Kofax RPA was the most impressive by far. Dr. Lisa Patvivatsiri Head of Business Transformation View Story Learn more about our satisfied customers: View All Case Studies Ready to get started? Whether you need to digitally transform a simple task or an end-to-end process, we can help you do it. Contact Sales Workflows Customer Engagement Workflows Finance & Accounting Workflows Accounts Payable Automation Operations Workflows Products Intelligent Automation Platform Financial Process Automation Capture & Print Desktop Productivity Learn Blog Case Studies White Papers E-Books Support Technical Support Community Power PDF, PaperPort, & OmniPage Support Education Portal Professional Services About Careers Events Newsroom Partners Contact Us © 2021 Kofax Inc. All Rights Reserved. Privacy Terms of Use Subscription