New and returning users may Sign In Clarity Human Services Thanks for taking the time to suggest improvements to Clarity Human Services! If you don't see a category for your idea or don't know what category to choose, you can leave the category blank. We'll sort it out! Categories CATEGORIES All ideas My feedback Funding 1 idea Outreach 9 ideas Services 14 ideas Sharing 14 ideas How can we improve Clarity Human Services? Enter your idea HOT IDEAS TOP NEW STATUS planned (1) started (2) completed (1) declined (1) Provide Access to Data Element 4.20 Response Categories for direct data entry To accommodate data standards compliance, please provide access to response categories 10-15 for data element 4.20 (CE Event: Referral Events) for direct data entry for communities who utilize Clarity for client profile and case management but whose assessment, matching, and referral solutions are external to the Clarity software and who are not in need of the add-on module of Community Queue. 23 VOTE 2 comments · Flag idea as inappropriate… Allow agencies that operate programs across multiple CoCs to have access to multiple CoCs Community Queues Some agencies operate programs across multiple HUD CoCs; the agency can only be assigned to a single CoC, but its programs can be assigned to multiple CoCs. Access to a CoC's Coordinated Entry Community Queue is based on the CoC assigned at the agency level, not the CoC(s) assigned at the program level. This prevents programs that operate in other CoC(s) to view the Community Queue(s) for the CoC(s) they operate in. If an implementation has their Coordinated Entry Type set to "Continuum of Care Based" in their system settings, they should be able to allow agencies that operate programs… more 25 VOTE 0 comments · Flag idea as inappropriate… Allow users with System Admin Access Role to run multiple reports of same kind Customer stated... May I ask that this be placed on the feature enhancement list? As someone who is responsible for running 40-50 CAPERs at one time for the quarterly ESG CV submissions, this is going to be quite the task. Is there any way System Administrators can have “special permissions” to run multiple reports? 36 VOTE 0 comments · Flag idea as inappropriate… Documentation Requirements- Allow for logic/conditions when configuring documentation requirements Documentation Requirements- Allow for logic/conditions when configuring documentation requirements. When configuring documentation requirements for a program, you can only list required documents but do not have the ability to indicate AND/OR conditions. The way it works now, you can add multiple documents but the system thinks that all documents are required. This is problematic because, for some programs, we want to indicate that a driver's license OR a passport is required but the system would think both are required. For example, for housing programs, clients would only need to show one form of ID. Either the driver's license or a… more 18 VOTE 0 comments · Flag idea as inappropriate… Lock records for dead clients When a client dies, a way to "lock" or display a prominent notice on the record, to prevent accidental enrollment in another program. 12 VOTE 1 comment · Flag idea as inappropriate… Allow users to receive Assessment Due Warnings for program status updates in addition to HUD-required Annual Assessments Currently Assessment Due Warnings only populate for HUD-required Annual Assessments. We would like to see the option to set Assessment Due Warnings for status update screens, so that users can receive reminders to complete status updates on a more frequent basis. For example, if the Case Status field in the program template is set to "Every Month", the user would receive an Assessment Due Warning each month a client is active in a program. In addition, we would like to see the "Assessment Due" date on the "Status Due" tab of the Caseload tab to reset each time a status… more 16 VOTE 0 comments · Flag idea as inappropriate… Audit Log Reporting We wanted to request a feature enhancement regarding audit logs. Our hope is that we would be able to report on a history of changes to client profile data. We would like to be able to identify the fields that were changed, the user that made the changes, and the date that the changes were made. This is currently available to system admins on a limited basis by going into individual client profiles and reviewing an audit log, but it would be helpful to be able to run a canned report or even have a Looker model dedicated to tracking… more 12 VOTE 0 comments · Flag idea as inappropriate… Notes Preview - Quick View of Case Notes End users have provided a lot of feedback in our implementation about reading through case notes in Clarity. They find it time consuming to open each individual case note to read the notes, or to run the "Case Notes" report on the Client Profile. It would be very helpful to have a pop up window that displays the note details when you hover over the case note. This would be similar to the way Referral notes are set up; if you hover over the "comment" icon for the Referral on the history tab, a pop up window appears and displays… more 8 VOTE 0 comments · Flag idea as inappropriate… Option to pull client level reports with PII redacted/missing Agencies and communities are required to provide redacted client records when monitored by HUD. Currently, agency staff print the reports, cross through client PII, scan reports, and submit them to HUD. Often the redaction is insufficient. It would be very awesome if users could choose to pull client-level reports excluding PII to serve this purpose. 7 VOTE 0 comments · Flag idea as inappropriate… Client Privacy Settings on the Client level Clarity would be so much more robust and flexible if client privacy settings were tied to the client and not the agency. Our community offers clients the ability to revoke consents. We also import data from another system so we are forced to choose between database health (client matching on) or client privacy. All of these issues would be resolved if client privacy was set at the client level vs. the agency. 43 VOTE 6 comments · Flag idea as inappropriate… Bulk Delete/Mark as Read Clarity Messages Add functionality to bulk delete or mark all as read for Clarity messages. Some of our users have hundreds of message notifications of referrals because of our recent CES migration, and they would like a quick way to clear them out. 14 VOTE 0 comments · Flag idea as inappropriate… Password expiration warning - specify site Password expiration warnings are helpful, but they should specify the site they are for. I have a number of different passwords for a training site, a live site, migration site, etc. and all have different passwords. When I get the warning, it just says "Clarity." Would be much more helpful to know which site needs to be updated! 8 VOTE 0 comments · Flag idea as inappropriate… Drill-Down for Assigned Access Roles The Access Roles page would be more helpful if the number of "Assigned" roles was a drill-down 8 VOTE 0 comments · Flag idea as inappropriate… Add Overall Data Quality Score to HUDX-225 HMIS Data Quality Reports Please add an overall data quality score % (preferably with a corresponding letter grade; 90-100 = A, 80-89 = B, etc) to the top of the existing [HUDX-225]/[HUDX-225-AD] HMIS Data Quality reports available in Clarity. The denominator of this score would be the sum of all possible data quality issues per table row in the report and the numerator is the sum of all total number of errors identified per table row (all in line with the programming specifications in the HMIS Standard Reporting Terminology Glossary). This overall Data Quality % and score would help provide admins, agencies, and end… more 8 VOTE 0 comments · Flag idea as inappropriate… Create a workflow warning and hard stop for Housing Move-in Dates prior to the Enrollment Date. Create a warning to notify users when they enter a Housing Move-in Date prior to the Enrollment Date. It should also prevent the user from saving the enrollment. The Housing Move-in Date cannot be prior to the client's enrollment date even if it is a PH to PH transfer. This creates an error on the APR. The APR in Clarity categorizes this as not being housed even though there is a recorded housing move-in date. This causes problems when trying to troubleshoot the issue. 6 VOTE 0 comments · Flag idea as inappropriate… More Inclusive Primary Language Options The Core field Primary_Language seems to be rather "Euro-centric” which is counter to many customers' goals around equity and inclusion. Can this be modified to be more inclusive? 7 VOTE STARTED · 2 comments · Flag idea as inappropriate… Be able to schedule reports for more then 1 agency at a time. I often times need to run the same report for all of our agencies. However, I am only able to schedule the report for 1 agency, when I attempt to schedule this for more then 1 it will override the previous agencies scheduled report. 14 VOTE 0 comments · Flag idea as inappropriate… Toggle Services When we go in to enter services for a CORE Mobile Outreach client, we would like a drop down menu that we can use to toggle services after entering the service dates and vendors. At the moment, we have to enter each individual service one by one, which is extremely repetitive and time consuming. Example Service start date: 1/1/2021 Service end date: 1/1/2021 Vendor: Team A Services Toggle slide Emergency supplies Toggle slide Animal services Toggle slide DMV Referrals Toggle slide Concord Care Center Toggle slide Warming center Linkages Toggle slide HCH Mobile Clinic Save 3 VOTE 1 comment · Services · Flag idea as inappropriate… Generate a Global Household ID for all Clients Some agencies use Global HHIDs to track characteristics of households they serve over multiple enrollments, however, not all clients have a Global HHID. Even for households of one, it would helpful if these were assigned and if documentation were provided to CoCs about how a Global HHID changes as the household composition changes. 4 VOTE 0 comments · Flag idea as inappropriate… Type dates in Report Date Range It would be great if we could type in the dates for reports instead of selecting from the calendar. 24 VOTE 2 comments · Flag idea as inappropriate… 1 2 3 4 5 … 15 16 Next → Bitfocus Terms of Service