Nous avons placé des cookies sur votre ordinateur afin d’améliorer ce site internet et votre expérience de navigation sur celui-ci. Ces cookies permettent de partager des articles sur les réseaux sociaux, d’estimer l’audience du site ou d’adapter le site en fonction de vos centres d’intérêt. Cliquez sur « changer les paramètres » afin d’actualiser vos préférences en matière de cookies, sur « en savoir plus » pour lire nos conditions générales. Par la poursuite de votre navigation sur le site, vous consentez à l’utilisation de ces cookies. Nous vous informons que le refus des cookies peut nuire à votre expérience utilisateur et que vous pouvez modifier vos préférences à tout moment via le lien « Gestion des cookies » en bas de page. J’accepteChangement des paramètresEn savoir plus Qui sommes-nous ? Votre avenir avec nous Votre nouvelle famille Envie de nous rejoindre ? Espace membre Nos offres Trouve le job qui est fait pour toi ! German Representative – Tech & Smart Devices - 2000€ Bonus Ville : Lisbon Métier : Conseiller Client Secteur : Candidature Express About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: Our IT American brand is widely recognized as the “world’s best search engine”, because it is fast, accurate and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks Mission : As a Customer Advisor, you will: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of management and provide feedback Profil : We are looking for: Native or Proficient German (C2) Fluency in English (B2) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Keep up with the latest IT and tech-related trends Proactive, self-motivated, and a great team player Les Avantages : Life at our company: Work with a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! We promote inter-company mobility to work at any of our sites around the world New and modern offices in Lisbon, Oriente, Portugal. All submissions will be treated confidentially under the General Data Protection Regulation. *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time. Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. Life at our company: Work with a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! We promote inter-company mobility to work at any of our sites around the world New and modern offices in Lisbon, Oriente, Portugal. All submissions will be treated confidentially under the General Data Protection Regulation. *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time. Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. Candidature Express Espace membre Retour à la liste Nos offres d'emploi par secteur Suivez-nous : Gestion des cookies Adresser une demande concernant mes données personnelles Conformément aux principes décrits dans l’article 10 de la loi 67/98 du 26 octobre « loi sur la protection des données à caractère personnel », le candidat est informé de ce qui suit : les données personnelles recueillies dans les formulaires de demande seront traitées par Webhelp et sont destinées à être inclus dans : (i) les fichiers 'Webhelp Management, Administration, Communication et formation et (ii) 'Le personnel Webhelp reprend l'archivage et la sélection'. © 2019 Webhelp, All Rights Reserved. Conditions d'utilisations