Member Connect Find a Branch How LGFCU Protects You We are committed to keeping your accounts and information secure at all times. That’s our promise to you. We use alot of complex technology with multi-layered security controls to protect you at every account access point. But we’ll keep it simple in telling you the details. Securing your online banking When you use Member Connect for online banking, your user identity is confirmed at log in. Here’s how this happens: We require you to create a unique user ID and password that uses a combination of letters and numbers to log into your accounts. We may also ask a series of security questions. You provided answers to these questions when you joined the Credit Union. We store computer or mobile device identifiers that come to us naturally when you access our site. We use this data for additional authentication. We also allow you to set up one-time passwords (codes sent via SMS to your mobile device) for high-risk transactions. All online sessions are encrypted using Secure Socket Layer (SSL)/Transport Layer Security (TLS) technology. Whether browsing through pages on our website or logging in to Member Connect, you'll see "https" and a closed padlock icon on your browser window. This means your web traffic is encrypted. But you should ensure you're viewing the page you intended to visit. No matter what device you're using, your session will automatically time out after a set period of inactivity or if you forget to log off. This way no one can make unauthorized transactions in your account. You can be sure we're protecting you even when you're not thinking about it. Information sent to your smartphone For added security, we can send alerts and notifications about your account to your smartphone. Your account numbers are never included on two-way text messages or notifications sent to you from us. Fraud monitoring The Credit Union uses a combination of internal and external methods to detect and combat account fraud. Your online and card transactions are monitored in real-time, and web logs are reviewed daily. We also: Use multiple firewalls, anti-virus, anti-phishing, anti-Trojan systems, and intrusion detection and prevention systems. Perform regular independent, external audits. Use third-party vulnerability testing on our systems and network. Work to bring down fraudulent sites. Constantly monitor fraudulent networks that try to obtain card and credential information, then make available for sale in underground markets. With these efforts, you can be sure our security measures constantly evolve to combat the latest threats. We’re hard at work 24/7 keeping your accounts safe. Next Steps It’s important to us that you feel secure. Protect yourself from account fraud. If you suspect something is wrong, call us immediately at 888.732.8562. Security Related Links Cybersecurity Awareness Month: Online safety tips LGFCU launches mobile app Save some green with e-services Website LGFCU Home Sitemap Company Careers Contact Us Media Contact Security Social Media Legal HMDA Legal Information Privacy Notice Connect with us: Facebook Twitter LinkedIn Instagram Federally insured by NMLS #1079297 323 West Jones Street, Suite 600 Raleigh, NC 27603 © 2021 Local Government Federal Credit Union. All rights reserved. Rate comparisons used throughout the LGFCU site are based on the lowest rate available. Your calls with the Credit Union may be recorded. Share your feedback Routing Number: 253184537 Wire Transfer ABA Routing Number: 253177049