SEARCH Search Cart MENU SITE NAVIGATION Account Always Free Shipping within the USA. Close REFUND POLICY Zoom Wipes 100% Satisfaction Guarantee Zoom Wipes Branded Products: We take pride in our products, which is why we offer a 100% satisfaction guarantee on all Zoom Wipes' branded products. Enjoy an extra level of comfort buying our branded products knowing they are backed by a satisfaction guarantee that never expires. Used Zoom Wipes branded products can be returned at any time. Our return policy is simple: just ask and we’ll give you a full refund (minus shipping charges). Returns Zoom Wipes Branded Products: All Zoom Wipes branded products can be returned within one year for a full refund with a valid reason (unless the manufacturer's guarantee states otherwise, and excluding shipping charges and any applicable restocking fees.) Please refer to your specific product page for details. Products returned within 120 days of original order date will be issued a refund to the credit card/payment method on file. Products returned after 120 days of original order date will be issued a refund in store credit. If the product(s)/equipment is returned in damaged condition, with missing parts, or is not returned in its original packaging, Zoom Wipes reserves the right to refuse a refund or to charge additional restocking fees, at our sole discretion. Restocking Fees: We do not charge a restocking fee on the majority of our products. However, the following brands are subject to restocking fees: We will impose a flat 25% restocking fee on returned items. Please refer to your specific product page on our site for restocking fee details or contact us if you have any questions. We're always here to help. Cancellation Fees: Standard orders can be cancelled up to five (5) business days following the receipt of the Sales Order Acknowledgement without penalty, unless the product has already shipped. After 5 business days, cancelled orders will be subject to a 10% cancellation fee. Products sold with custom paint/appearance packages or any element of special engineering are final and cannot be cancelled after twenty-four (24) hours from the receipt of the Sales Order Acknowledgement. Errors and Damaged Products: If we made an error or your item(s) arrived damaged, please note the damage on the carrier’s delivery record, if possible. Save any shipping cartons, boxes and the damaged product, and fill out our Return Request form below. If possible, pictures of the damaged product/packaging are helpful to include. We will work with you to replace the damaged goods at no cost or further inconvenience to you. COMPANY INFORMATION Search About Zoom Careers Contact Refunds Shipping Privacy Policy BE IN THE KNOW Promotions, new products and sales. Directly to your inbox. SUBSCRIBE FOLLOW US Facebook Instagram YouTube © 2021, Zoom Wipes. Powered by Shopify Payment methods