tricontes360 GmbH #SaidDone Case Studies & White Papers Nothing is as relevant as measurable success. Under the heading of #SaidDone, tricontes360 ensures the comprehensible documentation of successfully implemented projects in the areas of transformation, operations and digitalisation. Interested? CATEGORIES WHITE PAPER - DIGITAL AUDITING tricontes360 Digital Auditing Digital auditing allows for the transcription of up to 95% of the calls (agent conversations) to enable the automated analysis based on sales, efficiency and quality potentials. Request download link now CATEGORIES CASE STUDY - DIVERSITY Diversity at tricontes360 We use our corporate and management structures to build a safe working environment where each member of the team can contribute their own individual skills and receive the same development and career opportunities. Request download link now CATEGORIES CASE STUDY - VACCINATION HOTLINE BERLIN COVID 19 – Appointment allocation for the state of Berlin In our case study on the Berlin vaccination hotline, read about the possibilities how we can find employees, get them excited about the service task and at the same time pull out all the stops for digitisation. Request download link now CATEGORIES CASE STUDY - STERNSTUNDEN DAY 2020 Sternstunden Day 2020 Working with tricontes360 meant that donations from people, already very keen to donate, hit a record high in 2020. There was an extraordinary number of calls taken by our team of 640 volunteers during the live broadcast “Sternstunden 2020” in particular. Request download link now CATEGORIES WHITE PAPER - NEARSHORE Nearshore Locations tricontes360 Decentralised hybrid working within European borders: High nearshore management competence of tricontes360 in holistic mapping, GDPR-compliant projects within Europe. Request download link now CATEGORIES CASE STUDY - NEARSHORE Quality and efficiency – a successful hybrid model in Pristina and Germany The aim was to meet the high quality demands and to efficiently satisfy the client’s quantity and budget requirements. To fulfil this brief, tricontes360 designed a dual operating model involving qualified employees. Request download link now CATEGORIES CASE STUDY - DIGITALISATION AND OMNICHANNEL Digitalisation and Omnichannel Find out more about how one client increased their contact quality, productivity and customer satisfaction thanks to the tricontes360 operating model. Request download link now Legal Details Data Protection facebook instagram xing linkedIn tricontes360 History Management Services Transformation Operations Digitalisation Case Studies / White Papers work@tricontes360 Locations Contact © 2021 tricontes360 GmbH To the top ↑ We use cookies to optimise our website and our service. Functional Statistics Marketing Accept all Save settings