FAMILY BUSINESS AREAS CORPORATE DEVELOPMENT SOCIAL ACTION TEAM COMMUNICATION Communication We are like an open book 835.000 INTERACTIONS IN DIGITAL CHANNELS 430.000 FOLLOWERS +1,1% ONLINE REPUTATION 1.3 million REVIEWS, 95% POSITIVE Inicio › Communication At Iberostar Group we unceasingly expand and work in pursuit of excellence, but while always maintaining the spirit of our origin; that of a family business. We are therefore always willing to talk, we know that communication is important both with our customers and with the press and other stakeholders, and we apply all means to make this possible. Press Room Iberostar Group can provide all the information about the company that you might need, and we are available to talk to journalists and the media in general. VIEW MORE Contact us We will be happy to talk to you. We like to listen to other’s opinions, so we can learn. Please don’t hesitate to contact us. VIEW MORE © IBEROSTAR GROUP - 2018 Español English Privacy Policy Legal notice

FAMILY BUSINESS AREAS CORPORATE DEVELOPMENT SOCIAL ACTION TEAM COMMUNICATION Business areas Four business areas with a single objective: your best holiday ever Inicio › Business areas Hospitality is the company’s core business. It has more than 120 hotels with 4-star and 5-star ratings in 19 countries across three continents. More than half of this portfolio is owned by the Group. In addition to the hotels, there are three other business areas: Holiday Club, Travel and Customised services, and real estate. Hotels & Resorts The best locations with excellent service. VIEW MORE Holiday Club The Club offers its members personalised service, facilities and plans that meet the highest expectations. VIEW MORE Travel and Inbound Travel agencies, inbound tourism services, tour operators and bed bank: we have everything you need for an unforgettable trip. VIEW MORE Property The chance to own a part of one of our best hotel complexes. VIEW MORE © IBEROSTAR GROUP - 2018 Español English Privacy Policy Legal notice

FAMILY BUSINESS AREAS CORPORATE DEVELOPMENT SOCIAL ACTION TEAM COMMUNICATION Awards and Honours The satisfaction of our customers says it all: a 42% repeat customer rate 42% REPEAT VISITOR RATE 22,8 MILLION HITS 1.3 MILLION REVIEWS 95% POSITIVE FEEDBACK Inicio › Family › Awards and honours Iberostar Group is very proud of the awards and recognitions that our hotels receive every year. Without a doubt, they are the best reward for our hard work and a confirmation of the high quality and excellence that defines us. AWARDS WE ASSESS OUR SUSTAINABILITY WITH THE EARTHCHECK CERTIFIED PROGRAM 90% SATISFACTION IN "SERVICE" AND 91% SATISFACTION IN "LOCATION" MORE THAN 80% OF OUR HOTELS RECEIVED AWARDS IN 2017 MORE THAN 70% OF OUR HOTELS HAVE RECOMMENDATIONS BETWEEN 90% AND 100% 6 FOUR DIAMOND AWARDS FOR OUR HOTELS IN MEXICO AND JAMAICA © IBEROSTAR GROUP - 2018 Español English Privacy Policy Legal notice