BACK TO SHOP How can we help?  Returns & Refunds Deliveries Smart Pass Christmas FAQs Orders Carrier bags Ocado Reserved Products Refer a Friend Coronavirus (COVID-19) Checkout Contact Us Frequently Asked Questions What is Smart Pass and what are the benefits? Do you want to make big savings on regular Ocad... How to edit an Ocado order from our app We all know the feeling of arriving home from t... What happens if something I've ordered has to be substituted? We always aim to get your shop to you exactly a... What is Ocado Reserved? Ocado Reserved is a free service that allows yo... How much does delivery cost? Our delivery charges range from £0 to £6.99 dep... When will you let me know I can book a Christmas slot? We know your Christmas shop is really important... How do I request a refund? We always aim to deliver your shop in perfect c... What is your Bag Recycle Bonus? New government guidelines mean that carrier bag... © Ocado Need more help? Get in touch Chat