Infobip PRODUCTS LIVE CHAT Overview Features Use Cases Connect with Customers in Real Time with Live Chat Close more deals by offering real-time access to information and answers via a chatbot or live agent directly from your website or mobile app. Contact an Expert LIVE CHAT Maximize your website and app performance Introduce Live Chat to your communication strategy to engage, convert, and retain more customers. CUSTOMER EXPERIENCE Connect. Support. Engage. Provide uninterrupted, always-on customer support. Mix chatbot automation and live agent takeover to enhance every touchpoint across the entire customer journey. LEAD GENERATION First impressions matter Turn one-time visitors into valuable leads by being there for them from the start. Answer questions and offer support when it matters the most. BOOST SALES Your personal shopping assistant Don’t lose sales because visitors can’t find what they’re looking for. Make Live Chat your always available shopping assistant that’s ready to guide your customers on their path to purchase. AUTOMATE OPERATIONS Reduce workload. Increase efficiency. Minimize time to resolution, reduce costs, boost productivity, and keep customers happy by using a chatbot, predefined buttons, routing, and more to solve queries fast. COMPETITIVE ADVANTAGE Offer more. Achieve more. Give your customers everything they’re looking for in one place by enabling your agents to have conversations on your website or app using a unified workspace with a custom Live Chat widget. “At Sberbank Serbia, we wanted to improve customer experience, communication and product adoption. So, we took our lasting cooperation with Infobip to the next level by adding chatbot functionality to our Live Chat using Conversations and Answers.” — Velimir Stanojevic, Director of Digital Banking, Sberbank Serbia Turn interest into action Getting people to your website and in app is one thing. Turning them into customers is another. Contact an Expert Infobip Business Products Customer Stories Blog Downloads FAQ Developers Get Started API reference SDKs Telecoms Telecoms Overview SMS Firewall and Monetization Mobile Identity - iGate Telecom Partnership Business Solutions Company About Us News & Press Offices Contact Careers Careers in Infobip Worlds Connected Copyright @ 2006-2021 Infobip ltd. Service Terms & Conditions Privacy Notice Short Code Terms of Use UK Tax Strategy