About Press Releases Careers RELEASES VOLKSWAGEN GROUP UK ANNOUNCES THE APPOINTMENT OF SYLVAIN CHARBONNIER AS ITS NEW AFTERSALES DIRECTOR Jun 1, 2021 Volker Konrad takes on a new role at Volkswagen AG as Managing Director OTLG, Region Central Germany, Kassel After leading the Group Aftersales function for Volkswagen Group UK since October 2017, Volker Konrad will be returning to Volkswagen AG as Managing Director OTLG, Region Central Germany, Kassel. Thanking Volker for his almost four years in the UK, Alex Smith, Managing Director of Volkswagen Group UK, commented: “During his almost-four years in the UK, Volker has driven an increased focus on workshop retention and customer loyalty introducing the Customer Propositions function which supported heavily in launching the ‘All-in’ product – the breakthrough aftersales care package that we are launching across all brands of Volkswagen Group UK. “Volker played a vital role during the pandemic, steering the parts supply chains to ensure our networks kept emergency vehicles and key workers mobile during the past year. “We wish him well in his next endeavours.” Smith continued: “I am delighted that Sylvain has agreed to join us from Volkswagen AG, bringing his over 30 years of experience in automotive sales and aftersales.” While Volker Konrad assumes his new role from 1 July, Sylvain Charbonnier will start in the UK on 1 August. Volkswagen Group UK Head of Group Corporate and Public Relations Oliver Larkin Mobile 07767 418946 E-mail oliver.larkin1@vwg.co.uk About the Volkswagen Group: The Volkswagen Group, with its headquarters in Wolfsburg, is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, CUPRA, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN. The passenger car portfolio ranges from small cars all the way to luxury-class vehicles. Ducati offers motorcycles. In the light and heavy commercial vehicles sector, the products range from pick-ups to buses and heavy trucks. Every weekday, 662.600 employees around the globe produce on average 40,000 vehicles, are involved in vehicle-related services or work in other areas of business. The Volkswagen Group sells its vehicles in 153 countries. In 2020, the total number of vehicles delivered to customers by the Group globally was 9.31 million (2019: 10.97 million). Group sales revenue in 2020 totaled EUR 222.9 billion (2019: EUR 252.6 billion). Earnings after tax in fiscal year 2020 amounted to EUR 8.8 billion (2019: EUR 14.0 billion). Committed to becoming CO2 balance sheet neutral by 2050, The Volkswagen Group is investing €35bn into electrification over the next 5 years with over 70 all electric vehicles planned to be in the market by 2030. Volkswagen Group United Kingdom is a wholly-owned subsidiary of Volkswagen AG, and is the importer of Audi, SEAT, CUPRA, ŠKODA cars as well as Volkswagen passenger cars and commercial vehicles. The company directly employs approximately 1,000 people in the UK, and around a further 25,000 more are employed in the retail networks, logistics operations and with Volkswagen Financial Services. In 2020 the Group registered 360,450 cars, achieving a market share of 22.1%, plus a further 32,500 vans and pick-ups, through our network of over 600 retailers – confirming Volkswagen Group as the clear UK number one. DOCUMENTS : 1 VOLKSWAGEN GROUP UK ANNOUNCES THE APPOINTMENT OF SYLVAIN CHARBONNIER AS ITS NEW AFTERSALES DIRECTOR 287 KB WORD DOC IMAGES : 2 View gallery IMAGES : 2 Download all © 2020 Volkswagen Group UK, Inc. All Rights Reserved Joint Privacy Statement Volkswagen AG Volkswagen Financial Services UK Volkswagen Group UK LinkedIn Whistleblower system