London Borough of Hackney Menu Coronavirus Vaccination and testing information and other help and support Home Recycling and waste Household bin collections 3 min read Changes to rubbish collections Changes to rubbish collections were introduced from March 2021. Find out more about the new service. On this page: Check your collection day Missed collections Order bins and bags Putting out your waste for collection What happens to waste Report collection crew behaviour Request clinical waste collection Check your collection day Find out when your waste and recycling is collected: check collection day Report a missed collection If your waste and recycling was not collected on your scheduled day, find out how to report it as missed: report a missed collection Order bins and bags Request new bins and bags for your waste and recycling if you need them: order bins and bags Putting out your waste for collection You can recycle most waste. Put it in your bins and bags for: recycling food waste garden waste Only throw away rubbish that cannot be recycled. Black general waste bin collections If your collections are every fortnight, put non-recyclable waste in your black wheelie bin. We will only collect general waste if: it’s put out by 6am on your collection day your bin is at the front of your property and inside your property boundary – for example, inside your front gate you use the black bin we gave you or a bin with a Hackney sticker on it it’s inside the bin with the lid closed – we do not collect rubbish bags left next to the bin Only put your bin on the pavement if there is no space on your property. To find out more about bin collections, read: waste changes FAQs what to expect from waste and recycling collection services Weekly kerbside sack collections A small number of properties have a weekly sack collection. We collect your rubbish and recycling from the front of your property, at street level. You must: put out your bin or sacks by 6am on your collection day place your bin or sacks inside the edge of your property, not on the pavement make sure sacks are firmly tied and not overfilled You cannot get replacement bins or sacks if you get a weekly rubbish collection. What happens to waste? We send waste that cannot be recycled to Edmonton EcoPark. This ensures very little waste goes to landfill. It also generates energy to power homes and businesses in north London. Visit North London Waste Authority for further information. Report crew behaviour To report collection crew behaviour (good or bad) please email wasteoperations@hackney.gov.uk. Request clinical waste collection We will collect clinical waste from residential properties. We can collect on a regular basis or as a one-off. There is a charge for this service. You should arrange a referral by your GP or hospital for a collection. You must arrange a collection for: surgical waste used syringes drugs and pharmaceuticals You must not put clinical waste in your normal waste or recycling bins. Sanitary items are not classified as clinical waste. To organise a clinical waste collection: email hygieneservicessupport@hackney.gov.uk call 020 8356 6688 Live chat You can now chat to us from 9am until 4:30pm using our webchat service. Select the speech icon at the right-hand side of the page to open the chat. If the advisor is unavailable, please email or call us. Page updated on: 27 July 2021 Environmental Operations Telephone 020 8356 6688 Out of hours emergencies 020 8356 2300 Email info@hackney.gov.uk Opening times Office hours: Mon to Fri 8am - 5pm Notes Live chat Chat to us via the chat icon at the side of the screen Apply for Freedom Pass Apply for Blue Badge Ask for council tax discount Send us benefits evidence Pay or view rent payments Report a benefits change Find out about universal credit Register a birth Register a death Parking fines (PCNs) Resident parking permits Pay your council tax Find support services Reserve and renew library items Jobs and careers Report noise Visitor vouchers Household bin collections One Account sign in Payments News Email alerts Help Contact us Accessibility Privacy statement Terms of use twitter facebook youtube instagram All content is available under the Open Government Licence v3.0, except where otherwise stated We use cookies to ensure you have the best experience. For full details see our privacy statement. Accept and close