Donate Contact Us 0300 330 0630 What if our helpline is closed? We know that finding the right support is important, especially if you need someone to talk to right now. Switchboard operates from 10am to 10pm, 365 days a year but if we’re not available to support you and you can’t wait until we are, Shout 85258 can help. Shout provides free, 24/7 support by text message across the UK. If you are struggling to cope and need support outside of our working hours, text ‘Switchboard’ to 85258 to speak to a trained volunteer. TEXT 85258 Contacting Shout By texting the word ‘Switchboard’, Shout’s volunteers will be aware that you may need support around sexuality and/or gender identity. After sending your message, you will receive four automated messages before you are connected to a volunteer. This will usually be within five minutes, but can take longer when the service is busy. Please note that Shout 85258 is not a Switchboard service so volunteers will not necessarily identify as LGBTQ+. Shout is a service open to all. How does it work? The trained volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By listening to you and responding with empathy and support, they will help you sort through your feelings until you are able to reach a calm, safe place. You may be offered additional resources or signposted to other services, including back to Switchboard, to access further help. Shout can help with issues such as: Abuse or assault Anxiety Bullying Depression Relationship breakdown Self-harm Stress Suicidal thoughts Important Information You can text ‘Switchboard’ to 85258 free and anonymously from EE, O2, Vodafone 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. If you are texting from a Samsung Galaxy handset, you might receive a notification that you will be charged. If you’re with one of the networks above, ignore this – you won’t be charged. For more information visit giveusashout.org/FAQ. This service is powered by our trusted partners, Shout 85258 Page last updated at 15:10 04/08/2021 Switchboard PO Box 7324 London N1 9QS Switchboard LGBT+ Registered Charity 296193 About us How we can help Help when we’re closed Support Us Volunteer Contact / Complaints In the news Meet the Team Our celebrated patrons Supporting Organisations Media & Press Switchboard Shop Cookie Policy Privacy Policy Safe browsing page Feedback Form Vacancies Subscribe We use cookies to ensure that we give you the best experience on our website. Privacy Policy Okay