Search Term Search Services Gas Safety Gas Emergency About Us Engineer Area Gas emergency 0800 111 999 Home About Us Key Performance Indicators Key Performance Indicators The contractual performance of Gas Safe Register is measured through a balanced KPI regime which looks at how we perform. The Gas Safe Register is operated by Capita Gas Registration and Ancillary Services Ltd (CGRAS) on behalf of the Health and Safety Executive (HSE) under a service concession agreement. The performance of CGRAS is measured in three ways: KPI 1 Consumer awareness and understanding KPI 2 Gas consumer satisfaction with the service KPI 3 Gas engineers satisfaction with the service KPI 1 - Consumer awareness This KPI is measured through quarterly surveys with the general public, which are conducted online and in face-to-face interviews. Measure KPI Target 2019/20 Consumer surveys 59.70 61.01 KPI 2 - Consumer satisfaction This KPI is measured through a quarterly survey with consumers who use the Gas Safe Register service online and on the phone: Measure KPI Target 2019/20 Consumer surveys 81.3 80.38 KPI 3 - Engineer satisfaction This KPI is measured through a quarterly survey with registered engineers who use the Gas Safe Register service online and on the phone: Measure KPI Target 2019/20 Engineer surveys 78.2 79.40 If you have any queries regarding this information please contact the Gas Safe Register. Featured Content Concerns & Reporting Illegal Gas Work If you have safety concerns over work carried out by a registered business, or are aware of a fitter carrying out illegal gas work, you can report the details to us. Gas Safety Certificates & Records What’s the difference between a Building Regulations Compliance Certificate and a Gas Safety Record, and when do you need them? More info here. Set a reminder to get your appliances checked Sign up to our eNewsletter Contact Us 0800 408 5500 Back to top About us Privacy and Cookies Terms of Use Accessibility Statement © 2021 HSE. All rights reserved

Search Term Search Services Gas Safety Gas Emergency About Us Engineer Area Gas emergency 0800 111 999 Gas Safety Campaigns Home About Us Gas Safety Campaigns We’re always looking for exciting and innovative ways to get key as safety messages across to the general public. Here’s some examples of campaigns we’ve put together: Choose a safety campaign Gas Safety Week The industry’s annual gas safety awareness event is co-ordinated by Gas Safe Register. It’s been going for a decade and has had great support from key players, consumers and engineers alike. Find out how to support. Set a reminder to get your appliances checked Sign up to our eNewsletter Contact Us 0800 408 5500 Back to top About us Privacy and Cookies Terms of Use Accessibility Statement © 2021 HSE. All rights reserved Chat with our team