Go to pepper group pages > Complaints Your Right to Complain You have a right to make a complaint regarding a Pepper product or service. We seek to resolve any concerns or complaints fairly and promptly. Our complaints procedure includes that complaints will be recorded, investigated and resolved. Should you wish to make a complaint in relation to your business with Pepper Money, you can contact us by telephone on 0818 866 666 or write to us at: Complaints Department, Pepper Money, PO Box 693, Shannon, Co. Clare. Summary of our procedure Where you make a verbal complaint, we will offer you the opportunity to have your complaint handled in accordance with our written complaints process outlined below. Where you make a written complaint, we will acknowledge your complaint in writing within 5 business days of receiving it and we will provide you with the name of a contact person in relation to your complaint. We will provide you with regular written updates on the progress of the investigation of your complaint at intervals of not more than 20 business days from the date on which your complaint was made. We will attempt to resolve your complaint within 40 business days. If your complaint is not resolved within 40 business days, we will inform you of the anticipated timeframe within which we hope to resolve your complaint. We will inform you in writing of the outcome of our investigation within 5 business days of the completion of the investigation. If we have not resolved your complaint within 40 business days, you have the option to refer the matter for review to the Financial Services and Pensions Ombudsman. Financial Services and Pensions Ombudsman Lincoln House, Lincoln Place, Dublin 2, D02 VH29. Tel : (01) 567 7000 Email: info@fspo.ie Website: www.fspo.ie Speak with a member of our Commercial Property Finance team today Call us on 0818 866 666 Email us Repayment difficulties About Us About Pepper Leadership Team CSR Careers News Information Complaints Data Privacy Notice Terms & Conditions Terms of Business Reference Interest Rates Fees & Charges Legal & Regulatory © Copyright 2020 All rights reserved. Pepper Finance Corporation (Ireland) DAC, trading as Pepper Money and Pepper Asset Servicing is regulated by the Central Bank of Ireland. By using our website you agree to the terms and conditions for use of it. Pepper Finance Corporation (Ireland) DAC Cookie Notice Pepper uses cookies to improve your browsing experience. Some cookies are required to enable our website to operate while other cookies improve the performance and functionality of our website. You can find out more about the different types of cookies we use and manage your cookie settings on this website by clicking Manage Cookie Settings. To find out more about how we use cookies please read our cookie policy By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Cookies Settings Reject All Accept All Cookies