Home What We Do Meet the Team Legal Costs News Contact Us Follow us on Linkedin Twitter 0117 9309 595 Request a Callback Online Enquiry Form Legal Notices Terms of Use This page (together with the documents referred to on it) outlines the terms of use on which you may make use of our website www.paragoncosts.com (our site). Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. Provision of Legal Services In compliance with the Provision of Legal Services Regulation 2009, this document sets out required information to be given to clients. We already provide much of the information in our terms and conditions and through our engagement letters. Information about us Paragon Costs Solutions is authorised and regulated by the Solicitors Regulation Authority (registration number: 562000). www.paragoncosts.com is a trading style of Thrings LLP. We are a Limited Liability Partnership in accordance with the Limited Liability Partnerships Act 2000 with registered number OC342744. Our registered office address is 6 Drakes Meadow, Penny Lane, Swindon, Wiltshire, SN3 3LL and our VAT number is 762 2710 43. A complete list of our Members (Partners) is available at www.thrings.com. We are authorised and regulated by the Solicitors Regulation Authority, an independent regulatory body of the Law Society. Our Costs Lawyers are also regulated by the Association of Costs Lawyers. Accessing our site Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them. Intellectual property rights We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Reliance of information posted Commentary and other information and materials posted on our site are not intended to amount to legal advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. Although we try to ensure that any information, commentary and other materials are up to date and accurate, we can make no warranty as to their accuracy of completeness. Our site changes regularly We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. Our liability The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Information about you We process information about you in accordance with our privacy policy. By using our site, you consent to such processing. Transactions concluded through our site Contracts for the supply of legal services formed through our site or as a result of visits made by you are governed by our terms of engagement. Viruses, hacking and other offences You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. Linking to our site You may not link to our home page without our prior consent. Where we consent to a link you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please address your request info@paragoncosts.com. Links from our site Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Jurisdiction and applicable law The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Variations We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. Your concerns If you have any concerns about material which appears on our site, please contact info@paragoncosts.com. Thank you for visiting our site. Legal Status Paragon Costs Solutions is a trading style of Thrings LLP, a limited liability partnership registered in England and Wales No OC342744. The Registered Office is 6 Drakes Meadow, Penny Lane, Swindon SN3 3LL. It is authorised and regulated by the Solicitors Regulation Authority (postal address: The Cube, 199 Wharfside Street, Birmingham, B1 1RN). We operate from four offices, contact details of which are given on our website. Our web address is www.paragoncosts.com. We can be contacted by email at info@paragoncosts.com or using the contact details given on our web site. Finance Our VAT number is 762271043. Terms of Business Terms of business are always sent to clients with our letter of Engagement, which provides compliance with the SRA Code of Conduct. The only exception is this is where we act for clients on are regular basis and as such, terms of business at the outset of the firm being instructed and as and when any changes are made to those terms. Service and Complaints In accordance with the SRA Code of Conduct, we always provide details of who to contact if a client has any concern or complaint in our terms of engagement letter. We encourage and welcome feedback and if a client has any concerns, we wish to address them as quickly as possible. There is an internal process which should first of all be explored and as such communications are addressed to our Director of Quality and Risk, Marion Back by one of the following methods: Postal address: Marion Back Thrings LLP 6 Drakes Meadow Penny Lane Swindon SN3 3LL Telephone: 01793 412671 Fax: 01793 539040 Email mback@thrings.com At the conclusion of the complaint and if a client is not satisfied with our handling of the complaint in some instances clients also have a right to ask the Legal Ombudsman (P O Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333, email enquiries@legalombudsman.org.uk) website www.legalombudsman.org.uk to consider the complaint (within six months of the date of the client’s last contact with this firm). However, not all clients will be entitled to have their complaint considered by the Ombudsman, as the service is only generally available to members of the public, very small businesses, charities, clubs and trusts. There is also a complaints procedure with the Association of Costs Lawyers www.costslawyer.co.uk for those employees which our members. Clients may also have the right to apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974. Please note that if all or part of a bill remains unpaid we may be entitled to charge interest. The Legal Ombudsman may not deal with a complaint about a bill if the client has applied to the court for assessment of that bill. Professional Indemnity Insurance This firm maintains professional indemnity insurance with QBE Insurance (Europe) Ltd .in accordance with the rules of the Solicitors Regulation Authority. Further details of the insurers and the territorial coverage of the policy are available for inspection at our offices. Costs information When we are contacted by clients and prospective clients, we set out details of our costs based on the information given to us and through our knowledge of the perplexity of such instructions. There will be occasions, when through events unfolding, it is necessary for such estimate of costs to be increased. Accordingly, wherever possible, we set out the work covered by the costs estimate given to you and also importantly, what is not included. Summary We are always happy to assist you with any queries you have regarding costs or other queries you may have. Money Laundering In common with all professional practices and financial institutions we are required to obtain verification of your identity and your address in accordance with the Money Laundering Regulations. Unless you are already registered within the regulated sector, you will be required to provide this information which we need to check before we are able to proceed with your matter. We will ask for photographic evidence so as to confirm you are who you say you are – typically by way of passport, photocard driving licence or shot gun certificate and we will make and retain a copy of such evidence. We may also undertake an electronic check to confirm your address and identity and keep a record of the search. If so, you will be asked to consent to this process and a small fee will be payable. Other additional checks may be required in certain circumstances. The Regulations also require us to identify ultimate beneficial owners and shareholders with regard to the following: Private Limited Companies We will require evidence of identity and address of at least two Directors in most circumstances. We will require names and addresses of shareholders and confirmation of voting rights. Partnerships We will require a list of all Partners. We will require evidence of identity and address of at least two Partners. We will require a copy of the current Partnership Deed together with confirmation of voting rights and who owns the equity shares. Trusts We will require a list of all Trustees. We will require evidence of identity and address of at least two Trustees. We will require a copy of the document establishing the Trust and appointing the Trustees. We will require a list of beneficiaries of the Trust with confirmation of the share of the equity. Although clients may find the Money Laundering Regulations inconvenient it is worth noting that the Regulations are aimed at Consumer Protection and the maximum penalty for firms or individuals who fail to apply them are severe. In order to minimise any delay please ensure that we have the required information available at the first appointment. Printable Version Key Contacts Nicholas Lee 01179309528 Send email Claire Tomlin 01179309529 07557 045826 Send email Lucy Baldwin 0117 930 9536 Send email Janina Muromceva 0117 930 9532 Send email Elizabeth Elliott 0117 930 9521 Send email Pauline Thompson 0117 930 9569 Send email Nathan West 0117 930 9525 Send email Fiona Carroll 0117 930 9539 Send email Tracy Crocker 0117 930 9595 Send email Megan Roxburgh 0117 930 9524 Send email info@paragoncosts.com | Useful Links | Legal Notices | Privacy Policy | Accessibility | Site Map | We use cookies to improve your experience of our site (we do not track your identity). To comply with the new e-Privacy Directive we need to seek your consent to set these cookies. Find out more. Allow Disable