Start Remote Support | 0208 232 1190 You are here: Home / IT Support London / Server & Network Monitoring SOPHISTICATED DIAGNOSTIC TOOLS We use certified engineers to monitor your network. We can check for failures, security issues, website load times, email delivery and other alerts that you deem as significant. PRO-ACTIVE MONITORING We can provide a 24/7 monitoring service for those who need it, and we will notify you of anything that requires attention. However, due to our pro-active service we will normally fix the problem before it becomes noticeable. BUSINESSES TRUST US Our clients have trust in us to look after their server and network monitoring. This is because we ensure there is minimum suffering from downtime – which impacts staff productivity and costs. WHAT IS OUR MONITORING PROCESS? To ensure the fastest response to any issues flagged by our automated monitoring systems, all new alerts are collated onto a central dashboard in our offices, which is monitored continuously by a dedicated pair of monitoring engineers. From here, tickets are logged into our helpdesk where based on colour coding, and for any critical alerts (e.g. server offline) there is also an audible alarm and an email notification sent to a wider pool of engineers including the Helpdesk Manager. THE KEY PARAMETERS EXPLAINED Why do we monitor so many key parameters? See below an explanation for each of the most commonly monitored parameters. Disk Space If free space on a disk drops below an agreed threshold, action can be taken before it causes a problem to either clean up the disk or increase the disk size. We continue to monitor disks for 5 working days after the free space issue is back above the threshold before closing off the ticket. Offline Alerts If a server goes offline, or reports an unexpected shutdown event. These are treated as critical and dealt with immediately. Hardware Alerts If a server (or other device such as SAN/DAS, or NAS) reports a hardware component failure or predicted failure, e.g. hard disk, power supply, fan, or ambient temperature too high. Power Failure If the UPS (Uninterruptible Power Supply) detects that the incoming power supply has failed, connectivity to the software agent on the servers is lost, or if the battery needs replacing Internet Connectivity Where there are multiple internet connections with automated failover between them managed by the firewall, or multiple firewalls set up in High Availability mode, we receive alerts if an internet line or device goes down. Antivirus Antivirus software can be set to be automatically deployed to all and any new machines that join the network, we receive notifications into a central console if any endpoint reports an infection or application error. Patching Servers will be patched and rebooted monthly with all critical updates, with automated reboots taking place overnight on a prescribed schedule on agreed dates to avoid disruption Windows Event Logs Understanding what does and does not indicate a genuine problem in the Windows Event Logs has a reputation of being somewhat of a black art. Over the last decade, through our experience we have built up a library of the specific combinations of events and scenarios which actually require action, so our monitoring systems will only flag up events which indicate failures or potential failures, and present them in a format which is colour-coded according to severity, so that appropriate action and priority can be performed by our helpdesk. Our helpdesk and monitoring teams are closely integrated, so that any new events of interest are found as new operating systems, applications and features are released, can be added to the standard template of alerts applied to all our managed servers. Mail Flow Any mail queues over a certain threshold or delivery issues at the smarthost level. Some of our other IT services EXCHANGE SERVER MIGRATIONS SERVER VIRTUALISATIONS OFFICE RELOCATIONS OUR OFFICE ADDRESS Online Support Computing Limited Serendib House 67A Boston Manor Rd Brentford London TW8 9JQ 0208 232 1190 MORE INFO Sitemap Privacy Policy Online Support Computing Ltd: Registered in the UK: 3362754 ISO CERTIFIED © 2019 Online Support | Hosted by FreshSites