imimobile is now part of Webex Learn more | About Cisco Products Solutions More Contact imi mobile Every interaction matters Our vision is to revolutionize CX by creating dynamic, always-on connections between global businesses and their customers. We help our clients make every interaction matter more. We create richer connections between global businesses and their customers Our story imimobile was founded in 2000 at the start of the mobile internet era and has, since foundation, delivered two-way customer interactions at scale. It’s in our DNA. Over the years, we have worked with many large enterprises across different industries to help them build better customer experiences. This has shaped our mission, vision, and our product set. Today, our increasingly digital, always-on world is transforming the way companies connect to customers on a daily basis. Customers now have the ability to control who they interact with, when, and over what channels, with just a click. So, we’re creating a world where businesses can stay constantly connected to their customers. Where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. A world where every interaction matters. imi mobile has global offices across the UK, USA, Canada, India and South Africa and was acquired by Cisco in February 2021. OUR VALUES This is how we make every interaction matter Every interaction we manage matters We know we deliver mission-critical customer interactions. Therefore, our platforms and technologies need to be always on. We need to live and breathe this so our clients can count on us. Every interaction with customers matters We know that rapid consumer behavior change is creating complexity. Therefore, we need to be experts in our field to help our clients and partners to succeed and reach their goals. Every interaction with colleagues matters We know we are a global company. Therefore, our colleagues have different cultural backgrounds. We work as one team with common goals, embracing and celebrating our diversity. Every interaction with society matters We know there is a global climate crisis and injustice in our society. Therefore, our roles extend beyond the business. We want to do what we can to make a difference and contribute to positive change. Leadership team Jay Patel Group CEO Mike Jefferies Group COO Shyam Bhat Group CTO Bruce Bales CEO North America Ross Venter CEO South Africa Sudarshan Dharmapuri EVP Products Ashwani Raj Chadha EVP MEA Chaitanya Devalapally EVP APAC Aditya Challa SVP AI & Innovation Learn more about our suite of customer interaction products View product suite Talk to an expert Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}