This site uses cookies . By clicking on OK you consent to the use of cookies . OK INFO Italian (EMPTY) MENU HOME RETURNS AND EXCHANGES RETURNS AND EXCHANGES Right of withdrawal Pursuant to art. 64 and following of Legislative Decree. n. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form to KDR5863 Srl ), has the right to withdraw from the purchase contract for any reason, without any penalty and without prejudice to what is indicated in point 3 below. To exercise this right, the Customer must follow the procedure described in the FAQ section " what are the procedures for making a return ". The return must be accompanied by a paper note containing the authorization number, in duplicate, one of which is inside and one outside the packaging. The returned goods must reach KDR5863 Srl . within 10 working days to: Kruder c / o Sg Solutions Logistics spa Via della Mola Saracena snc 00065 Fiano Romano (RM) The right of withdrawal is subject to the following mandatory conditions: the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation); we ask you to affix the RMA number (return authorization code) issued by KDR5863 Srl : the shipping costs for returning the goods are charged to the customer; the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; in case of damage to the goods during transport, KDR5863 Srl will notify the Customer of the incident (within 15 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund the value of the asset (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal; KDR5863 Srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; KDR5863 Srl will refund the customer the full amount already paid, in the shortest possible time and in any case within 30 days from the date of receipt of the goods, upon notice of withdrawal, by means of a reversal of the amount charged to the credit card or by bank transfer. Banking. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (ABI Code - CAB - Current Account-SWIFT of the invoice holder). The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where KDR5863 Srl ascertains: damage to the product for reasons other than its transport; a state of dirt of the product due to its use, which has compromised its integrity. The costs and risks of transport for the return are fully borne by the customer. The return of damaged or damaged products will not be accepted by KDR5863 Srl and will be returned to the sender with an increase in transport costs. In case of forfeiture of the right of withdrawal, KDR5863 Srl will return the purchased good to the sender, charging the shipping costs to the sender. OUR OFFICE KDR 5863 SRL Via di Torrevecchia, 901 00168 Rome VAT number 04141410235 +39.06.877.85.393 Corporate About Us Join our Franchising Work with Us Kruder Card Store Locator CUSTOMER CARE Contact us Terms of Sale Shipping and Delivery Returns and Exchanges FAQ ONLINE SHOP New Arrivals Clothes Shirts Denim Jackets Knitwear Trousers Coats Jackets Vest T-Shirt Cycle Therapy Kruder KODE CUSTOMER SERVICE Our Customer Service is at your disposal for any clarification or information from Monday to Friday from 09:00 to 18:00 06.91.51.10.20 NEWSLETTER Legal and Privacy Information Editorial photo: Riccardo Ghilardi - Photo: Mirko Zeppieri