Household Business Developers Accessibility tools My account Your bill Your water Love Yorkshire Get in touch How we work out your bill If you want to know more about your bill, how we work it out, our charges, or how your meter measures the amount of water you use, then you’ve come to the right place. Home Bill & account How we work out your bill What do I pay for? Water This is the clean water we supply to your home that comes out of the taps. If you're on a meter we'll measure this in cubic metres. If you're unmetered we'll base this on the rateable value of your property. Sewerage This charge is for the water we take away and clean after you've used it. We assume that 95% of the water you've used will come back to us through our sewers. Surface water This charge is for taking away all the rainwater that falls on your home through our sewers. If your surface water doesn’t go into a public sewer, you can apply for a rebate. Highway drainage This charge covers the cost of draining water from roads and footpaths into the public sewer. Standing charges This covers the cost of creating your bill, customer service, reading your water meter (if you have one) and maintaining public pipes and sewers. Did you know? 1 cubic metre is 1000 litres, which is around 12 baths full of water or 3,334 cups of tea! How much will I pay? Our bills are a little different depending on which services you get from us. For more detailed information, tell us if you have a water meter: I have a meter I don't have a meter Need a little help? Help paying your bill We don't want anyone to have to worry about paying their water bills, so please get in touch or apply for one of our schemes. Help to pay Priority services We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - you just need to let us know how we can help. Priority Services Register How do we keep bills low? Save water We help our customers save water. Making a few small changes can make a big difference - you'll save money too! Visit our save water page to read our top tips and get your FREE water saving kit. Water saving tips What we're doing We’re always looking for ways we can innovate and improve the way we do things. By thinking differently we can deliver more for you and keep bills low. Read about how we innovate Documents Yorkshire Water Charges scheme 2021-22 Statement of Significant Changes 2021-22 Board Assurance Statement 2021-22 2020/21 2019/20 2018/19 Any questions about our charges? How do you charge me? What if I don't think I should pay the bill or I think my bill's not accurate? What happens if I don't pay my water bill? What if I can't afford to pay my water bill? What should I do if I'm a tenant? What if I think I'm connected to a septic tank? How do you charge me? We send you a bill. This shows all the services we provide for you and tells you how much they cost. If your services are supplied by two different companies, then whichever one of them supplies your water will bill you for both sets of services. Legal stuff GDPR Modern Slavery Act Accessibility Cookie settings Legal Privacy policy Company information Our Business Plan Our performance Our charges News and media Public Affairs Our policies About us Get involved Careers Water Bidding Market Your Water online community Talk to us Our contact information Tell us about good customer service Supplier queries Sign up to our mailing list © Yorkshire Water 2021 Cookies on our website We use cookies to make our website work and to make it better. Please click “Accept all cookies” if you're happy for us to use cookies on your device. If you'd like to manage the cookies we use, click "Manage my cookies"Read our Cookie Policy Manage my cookies Accept all cookies