Main navigation menu Products Resources Support Partners About Secondary navigation menu CONTACT US SUPPORT LOGIN The Rocket Experience Guided by values, delivering with purpose Your Rocket Experience starts on day one. From your first clicks through our website, to your first “hellos” with a Rocketeer, every interaction with Rocket Software is founded on our commitment to living our values. We are a community of 1500 Rocketeers who treat others with the same respect that we've built for one another over the last 30 years When you connect with us, you can be confident that your Rocket Experience is built upon: Our Core Values Our Product Promise Our Customer Commitments Our Core Values When I work with Rocket, I know I’ll be treated with: EMPATHY HUMANITY TRUST LOVE Our Product Promise As a Rocket Software product user, I know: I will achieve legendary impact in the world through my Rocket products Rocket will always listen and respond to my product needs My Rocket products are built to last and will continue to serve me by anticipating my future needs I can trust that my Rocket products have the highest level of quality, reliability, performance, scalability, and security Rocket will stand behind their products with pride and only create products that I LOVE I will be delighted by every aspect of my Rocket product experience Our Customer Commitment As a Rocket Software customer, I can expect that: You will treat me with the same respect and empathy you’d want for yourselves You will act in my best interest and do what is right for me You will personalize your service based on the way I wish to receive it You will do what is necessary to meet my expectation, and will aim to exceed that expectation You will tell me what to expect from you, and you will notify me immediately if you think you will deviate from that expectation If you have to tell me you cannot do something, you will always give me options about what you can do You will assign one Rocketeer as the single owner of the request I’ve made of you I will determine when my request is resolved, not you Download the Rocket Experience PDF: English French German Japanese Portuguese Spanish The Rocket Experience is everywhere you find Rocketeers The Rocket Experience continues on the Rocket Forum Customers, non-customers, partners, Rocketeers, and more are trading product knowledge, troubleshooting in real-time, suggesting enhancements to future releases, and nurturing their professional networks on the Rocket Forum. Be a part of the conversation and create your free account today. Join the conversation Already a Rocket customer and looking for support? Contact our support team, open a ticket, check the status of a request, or get help using the Rocket Customer Portal. Get support Rocket Software 77 4th Avenue Waltham, MA 02451 USA Products About Contact Resources Events News Partners Blog Careers Training / Services Support Portal Log in facebook twitter linked-in youtube Privacy Notice Cookie Notice Terms of UseSecurity PracticesTrademarksEmail PreferencesUnsubscribe © 2021 Rocket Software, Inc. Rocket® is a registered trademark of Rocket Software, Inc. All other trademarks mentioned herein are the property of their respective owners. Desktop navigation menu