MENU Smart meters Helping you save energy, reduce your bills and tackle the climate crisis By allowing you to track your energy use, smart meters encourage you to make small changes to waste less energy – cutting bills and carbon emissions too. Already a member? Get yours now What is a smart meter? A smart meter is a digital gas or electricity meter that communicates with your energy supplier so they can get your readings automatically. It measures how much energy you use – then shares this info with you, in your online account and on an In-Home Display (IHD). Unlike your old meter, you can see how much energy you’re using on the IHD, while you’re using it – so you can make small changes to stop wasting energy, help tackle climate change and cut your bills. The benefits of smart meters: Say hello to the modern way of controlling your home energy. Track what you're spending in pounds and pence Tweaking your energy use can make a big difference to your bill. Get more accurate bills Readings are sent automatically, so there’ll be no more estimated bills. Say goodbye to meter readings Your smart meter will do the readings, so you don’t have to. Fight the climate crisis, by saving energy Cutting your energy use means cutting down on carbon emissions too. How to get a smart meter It couldn’t be simpler to get a smart meter. You can book your free installation through your online account or on your OVO app. If you've got any questions, speak to one of our expert advisers in our online chat. All you need to do is: Answer a couple of quick questions about your home and current meter set-up – so we can be sure our engineer has everything they need Choose a convenient time and date for the installation – you can pick a 4 hour slot from 8am to 6pm, including Saturdays Our engineer will visit your home to install your carbon-kicking kit! I want a smart meter What to expect on installation day It’s a safe, hassle-free installation that takes about an hour for one meter, and 90 minutes for both gas and electric meters. Our engineer will simply remove your old gas and electricity meters and replace them with smart meters. And to keep everyone safe – our engineers are following all the latest rules around safety and social distancing. At this point, our engineer will also offer you an In-Home Display (IHD). This is a handy touch-screen device that displays your smart meter data, in real time. How smart meters work Smart meters use their own secure network to automatically and wirelessly send us your meter readings – without relying on your WiFi signal. These regular updates mean you’ll receive accurate, rather than estimated bills. You decide how regularly your smart meter sends us your readings: Half-hourly Daily Monthly The more frequently the readings are sent, the more detailed information you’ll see on your online account. And the more information you have, the easier it is to tweak your energy use and save money! Award winning smart meter service We want to give our members the best smart meter experience possible – in the 2021 Uswitch Energy Awards, we were runners-up for the Best Smart Meter Installation. And on top of that, in Uswitch's latest customer ratings survey of 17,000 households in the UK, we scored 4.5 stars out of 5 overall. But don't take our word for it – here's what you've been saying about your experiences with our engineers and installations. "OVO smart meter experience was fantastic. The engineer wore PPE and was very friendly and professional." Tracy "The appointment was very easy to book, communication was great, the engineer called to confirm, turned up on time. He was polite, courteous and professional. Great job!" Charles I want one too! Learn more about smart meters See your energy use at a glance Track your energy in real time with your In-home Display (IHD), so you can keep your home cosy and your costs down. Read all about IHDs What happens during installation? It takes around an hour for our expert engineer to replace each meter with a smart meter. Learn about installations How can smart meters help you save money? There are a few ways that smart meters could help you save on your energy bill costs. Start saving now Your smart meter questions answered How much do smart meters cost? What type of smart meter will be installed? Why are smart meters being rolled out? Are smart meters safe? Do I have to be a member to get a smart meter installed with OVO? Will smart meters work in my home? Do I need to have an internet connection to have a smart meter? Can I get a top-up smart meter? Can I get a smart meter if I’m renting? How will a smart meter save me money? How do I track my energy use with a smart meter? How do I use my In-Home Display (IHD)? How do I take a reading from my smart meter? Can I switch energy suppliers if I have a smart meter? How do I upgrade my old meter? What is the Smart Metering Installation Code of Practice? Safety during smart meter appointments Are you taking new smart meter appointment bookings? What safety precautions will engineers take when installing my smart meter? I'm currently self-isolating. Can I have a smart meter installed? If I book an appointment but become unwell beforehand, can I reschedule? Will I be charged for rescheduling my appointment (at short notice) if I become unwell beforehand? Are smart meter installations being carried out across the whole UK? What safety precautions can I take for my smart meter appointment? I live in a one-bed/studio apartment, which will make it difficult to maintain social distancing while the engineer installs my smart meter. Can I still book an appointment? How will this work? 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