For a friendly chat with a Home Care Manager call 01485 570611 or 01603 898623 Home Care Recruitment About Us Protecting You Latest News Contact Highly Trained Carers that Deliver You the Best Standard of Care WATCH OUR VIDEO Dementia Care Well Being Check Service Companionship Care Respite Care Holiday Care Working to Deliver the Best At Extra Hands we’re proud of the exceptional service we provide you with and appreciate the important role our staff play in this. We believe that you or your family member deserves the very best care and that a high standard of staff training is the key to being able to deliver it to you. All carers must be trained but we go one step further, providing additional extended training and ongoing mentoring and assessments. The additional training our carers receive ensures that they are able to: Assess your needs on an ongoing basis Respond quickly to your changing needs Ensure your dignity is protected Ensure your safety Provide you with the best care possible Manage any issues that may arise Let's get to know each other. Call us for a chat 01485 570611 or 01603 898623 Get In Touch The Extra Hands Training Process Following a very robust selection process, all new carers attend a comprehensive induction programme leading to each staff member receiving their Care Certificate, as is required by law. This course is then supported with regular refresher training plus additional and specialist training. All our staff are also actively encouraged to undertake a diploma in Health and Social Care which we fully support, working closely with the College Of West Anglia. We are one of the few care companies to have a specialist training department, where all our training is conducted in a classroom based environment. This allows us to ensure all our staff are getting the most from their training which, in turn, ensures you get the most from your carers. Ongoing Mentoring & Monitoring Once a new member of staff commences employment with Extra Hands they will undertake the in-house Induction Training programme, which will includes shadowing a qualified and experienced carer. Before a carer can commence lone working, observations, monitoring and mentoring will all take place. This ensures that they are fully competent in their work practice before they start attending visits alone. ALL staff (old and new) are fully supported and receive a minimum of 3 supervisions, 1 appraisal, 4 staff meetings and 2 monitoring visits per year. What our Staff Say About the Extra Hands Training & Support 100% of staff feel that the support they receive from their manager is either good or excellent WHY OUR CLIENTS LOVE US As always I am completely satisfied with my care. The carers always ‘go the extra mile’ and apart from needing the care they give me, I enjoy the visits immensely. Thank you everyone for continued good care. Lynda Beck, daughter of Mrs Betty Bates, Blofield We’re Here to Help Let us have a conversation about how we can help you or your loved one. Extra Hands covers the whole of Norfolk, please contact your nearest office for assistance Call one of our managers on 01485 570611 or 01603 898623 Jo Tier Director of Care Services Head Office Hayley Claxton Registered Manager Norwich Office Extra Hands of Heacham Limited - Head Office CQC overall rating GOOD 20 October 2021 SEE THE REPORT Extra Hands of Heacham Limited - Norwich Office CQC overall rating REQUIRES IMPROVEMENT 12 June 2021 SEE THE REPORT Home Care Recruitment About Us Latest News Protecting You Contact 01485 570611 or 01603 898623 contact@extrahands.net Extra Hands of Heacham Ltd Registered in England & Wales: Hornbeam Accountancy Services, Bidwell Road Rackheath Ind Est, Rackheath, Norwich, Norfolk, NR13 6PT. Company number: 4597992 Privacy Policy | Accessibility Policy Content © Extra Hands Web Site: Steele Media, King's Lynn Cookies