Freshworks Neo MENU Say hi to Freddy AI! Elevate your customer support experience, increase employee productivity, and maximize operational uptime with Freddy AI, the enterprise-grade AI engine powered by Freshworks Neo. The Freshworks Neo Advantage Freddy AI leverages the flexibility, extensibility, and scale of Freshworks Neo. Highly personalizable and adaptable Freddy AI Skills are built to constantly learn and adapt to your business needs, offering enterprise-grade personalization minus the complexity or pricing. Out of the box, into your business Freddy AI Skills are quick to deploy, easy to use, and highly customizable, and help you deliver proactive and intent-driven customer engagement right from the get-go. Powered by scale and precision Freddy AI's 30,000+ ML models are trained on diverse big-data, and together with advanced NLP models, deliver skills that are laser-focused on sales, support, and marketing use-cases. Freddy AI boosts performance across teams Freddy AI for CX Automate resolutions with intelligent chatbots powered by Freddy AI and save time for your customers and agents. LEARN MORE Freddy AI for CRM Enable your sales reps to deliver highly personalized customer engagement with AI-powered actionable insights. LEARN MORE Freddy AI for IT Empower your ITOps and service desk agents with smart AI recommendations, helping them improve their productivity. LEARN MORE Work smarter and faster Freddy’s Artificial Intelligence works to make you the real genius. From providing instant and accurate suggestions to your customers to freeing up your support agents’ time for more strategic stuff, Freddy AI empowers you to do your best work. Predict issues and automate resolution Freddy's machine learning-based predictions take the guesswork out of your work. Freddy analyzes past interactions to either pick the best response for instant resolution or hand-off the conversation to a human agent. Discover opportunities and make better decisions Freddy is your personal sales assistant. It combines AI and analytics to provide real-time insights, analyses your CRM data to make accurate forecasts, and automates most of the mundane tasks so your sales team can ‘always be closing’. Take customer engagement to the next level Deliver a highly personalized and human-centered customer engagement experience with Freddy AI-powered bots that go beyond just issue resolution and create true customer delight. Learn more about what makes Freddy AI bots different. Our customers love Freddy AI! “We adopted Freshworks' Freddy Omnibot platform for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.” Vishal Gupta Head of Product PhonePe Freshdesk Freshsales Freshmarketer Freshservice Freshteam COMPANY About Us Leadership Board of Directors Investors Customers Solutions Affiliates Partners Careers Newsroom Contact Us GDPR PRODUCTS Freshdesk Omnichannel Freshdesk Support Desk Freshdesk Messaging Freshdesk Contact Center Freshdesk Customer Success Freshsales Freshmarketer Freshservice Freshteam Freshstatus Freshping FRESHWORKS NEO Marketplace Developer Portal Analytics Neo Admin Center Unified Customer Record Collaboration Events & Notifications Technology Alliances Blog CONNECT WITH US Terms of service Privacy Notice Takedown Policy GDPR Security CSR Policy Tax FAQs Unsubscribe Copyright © Freshworks Inc. All Rights Reserved We use cookies to track visitors, measure ads, ad campaign effectiveness and analyze site traffic. We may also share information about your use of our site with 3rd parties. For more info, see, ourCookie Policy and ourPrivacy Policy. By clicking on "Cookie Preference Manager" you can choose to enable only certain cookie categories. By clicking "ACCEPT ALL" you agree to the storing of all cookies on your device. Manage Preferences ACCEPT ALL