Solutions Customers Company Resources Careers SERVICES | LOGIN Resources Browse or search specifically - inspiration is guaranteed Category IT & Shared Service Management IT Financial Management Corporate Performance Management Resource Type White paper Fact Sheet Webinars Analyst Report Case Studies Blog News Case Studies Chempark operator Currenta is really impressed by the new dimension of transparency Currenta is introducing a new solution for your IT service management with Serviceware, aimed at responding quickly and professionally to service enquiries by staff. Webinars Managing the Cost of IT Spend in Manufacturing Read more Webinars Driving successful Mergers, Acquisitions & Divestment in post-Brexit Britain Read more Whitepapers Successful Business Management with Corporate Performance Management Read more IT Change Management according to ITIL Roles and responsibilities in the ITSM change management process, goals, the 7 Rs, and differences between ITIL v3 and v4 – to keep you on top of things in ITSM. Read more Building profitable Business Cases for Cloud and Hybrid Cloud spend and service optimization with IT Financial Management Featuring Forrester Now more than ever enterprises need trust that their expenditures on IT are being made in line with their digital destiny. In order to make a business case for the cloud, technology decision makers must have visibility and transparency with respect to the tradeoffs inherent in funding choices. This would have traditionally entailed IT financial management (ITFM) or Technology Business Management (TBM), whether implemented in spreadsheets or purpose-built solutions. Read more Boost your corporate performance planning with the best tool available Nowadays, a plan must be one thing above all: flexible. With the right software solution, you have control over your costs and can react quickly. Which tool fits to your requirements? Trust the recommendations of BARC. Read more Serviceware and Alte Leipziger: Achieving innovation through cooperation based on trust and partnership Together with Serviceware the ALH Group takes another innovative step by integrating a digital self service chatbot into their customer communication/service system to therefore make communication faster and easier. Read more Serviceware Performance receives 30 top-ranks in BARC's The Planning Survey 21! Serviceware strengthens its position as an effective planning and analytics vendor. Read more Maximize your Microsoft Power BI with Serviceware Performance AL Learn more about Serviceware Performance AL and the great combination with Microsoft Power BI in our live webinar. Read more Get more insightful Microsoft Power BI dashboards with the addition of advanced Serviceware Performance Analytics Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL. Read more Forrester - Create A Business Case For Your Hybrid Cloud Strategy Find out how you can incorporate a full view of the benefits of cloud for your business in this free report. Read more Message for the C-Suite, Part 4: Serviceware - The Missing Link in the New Chain How can you save costs on your IT budget without impacting service? Read our summary of the Forrester Total Economic Impact Study into Serviceware Financial. Read more Message for the C-Suite, Part 1: Treadmill of Business Transformation Why a 'service' orientation view on your business is a critical and compelling component to the future sustained success of the enterprise. Read more Message for the C-Suite, Part 2: The Four Major Areas of Operability How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to finance innovation and creativity? Read more ITSM ordering processes: 4 steps to save you time and money Read more Knowledge and messaging: A vital link for outstanding digital customer service Read more Industry 5.0: why manufacturers need accurate cost data Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making that can only be achieved through cost visibility and effective cost management. Read more “Knowledge management always has time” - Serviceware Knowledge at BGV The insurance group BGV Badische Versicherungen (BGV) offers insurance cover for private, corporate and munici¬pal customers all over Germany. This also includes a comprehensive customer service around the BGV insurance policies. The necessary knowledge for a quick and reliable dealing with all customer requests is made available by BGV to its employees through Serviceware Knowledge. Read more DFH Case Study DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM) Read more Still planning with Excel? You will learn how you can: Upgrade Excel with an integrated planning and reporting platform Always base planning on correct calculations Use workflows to make processes transparent and traceable Create user-specific views and planning levels Read more The 5 central success factors for digital customer service Digitization aggravates the demands being made towards customer service centers. Digital offerings are booming. You don't want to get left behind? Find out in our guide how you can digitize your customer service without falling into any hidden traps. Read more Leverage cost–utility analysis for effective project scoring Read more The impact of knowledge management and AI on digital customer service Read more Use Messaging and a Multichannel Strategy to Become a Service Champion Read more The difference between B2C and B2B customer service management Read more How does the customer journey impact customer loyalty? Read more Technical Perspective: Powering Up Service Centers With AI Read more The End of Centralized IT? IT Leaders are under more intense pressure than ever before to perform and deliver for their businesses. Is a centralized or decentralized organisational structure the key to helping CIOs manage and respond to the ever-changing pressures they face? Read more Tough choices, steady nerves and smart decisions: how business leaders can step up to the plate in 2021 Finding the right level of digital transformation by improving service levels while reducing costs will be critical to enable enterprises to grow in challenging times. Read more How Scenario Planning Can Revolutionize Your Budgeting What costs would acquiring asset XYZ cause? What value could be created through that acquisition? How would reducing the budget spend on any IT service affect the value chain? Read more Where and how to find cost-cutting opportunities in an economic downturn 23 % of IT expenses come from cloud costs – so why not focus on this chunk as the target to save costs immediately and deliver the results the CFO is calling for? Read more The innovation tightrope – balancing cost-cutting with cloud investment How to gain gain a transparent view of costs versus business value generated. Is cloud the best solution or in-house legacy systems? Read more 3 Quick Wins of IT Budgeting, Planning, and Forecasting A lot of companies are still struggling to optimize their IT cost management. Read on our blog why it makes sense to implement IT financial management and how you can immediately benefit from proper IT financial management when it comes to cost control and budgeting. Read more 1 2 3 » Serviceware SE Carl-Zeiss-Str. 16 65520 Bad Camberg Germany +49 6434 9450 0 info@serviceware-se.com Serviceware SE UK Ltd. 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