By using Charterhouse web site with your browser settings adjusted to accept cookies you consent to our use of cookies and other tools to provide the products and information available on this site. To find out more about the cookies we use, please click here Client login We use the full range of research techniques: qualitative, quantitative and mystery shopping. We research consumers, intermediaries and businesses and conduct research across the marketing mix: Advertising testing & tracking Brand development and positioning Communications testing/development Customer satisfaction/retention Customer acquisition NPD/Proposition development Market sizing/segmentation Pricing Public relations Usage and Attitude Studies Web/online platform development/usability As experts and specialists we have unrivalled experience across a range of financial sectors including: Asset finance Banking Credit cards General insurance Life insurance and protection Lending/loans Mortgages Pensions Savings/investment 22 January 2015 - Charterhouse Research launches e-book Charterhouse Research is pleased to bring you its Fundamentals of Market Research Techniques Guide. Click here to read more. 19 January 2015 - Teresa McGarry joins the Charterhouse team Teresa McGarry has recently joined a fast-growing Charterhouse Research as a Director, following a 14-year career at Accent Research. Click here to read more. 20 November 2014 - Charterhouse sponsors FSF's New Product, Service or Innovation Award Old Mutual Wealth wins the award for its innovative investment management model ‘WealthSelect’ at this year's Financial Services Forum Annual Awards Dinner, held at prestigious Guildhall in the City of London. Click here to read more. 19 November 2014 - Three quarters of UK start-ups use social media as a marketing tool Facebook is the most widely used platform, followed by Twitter, LinkedIn and Google+. Click here to see the results of our survey 6 November 2014 - The impact of a smile on retail bank customer experience Customer satisfaction with retail bank branch experience increases significantly when the staff member smiles. Click here to see the results of our survey 22 October 2014 - Traditional bank finance remains dormant Commercial finance brokers need to work harder to become first port of call for businesses seeking to raise finance. Click here to see the results of our latest study Charterhouse Research turns 10 with new StatsChecker app Charterhouse Research celebrated its 10th anniversary on 1st September. To kick off the celebrations we have developed StatsChecker, a simple to use app, available to download FREE for iPhone and Android. The app allows research users to easily check whether survey findings are statistically significant. To download the FREE app on your smartphone search StatsChecker in your app store - or click the appropriate link below: 3 October 2014 - Charterhouse Research Business Confidence Survey The latest figures from the Charterhouse Research Business Confidence Survey are now available, with feedback from more than 3,200 businesses on their views of the state of the UK economy now and in six months' time, together with growth predictions for their business. Click here to see the figures. Retail Bank Customer Contact Survey Our survey allows subscribers to compare the service performance of each of the major UK banks across their branch networks, telephone service centres, automated telephone banking services, online banking systems and mobile banking systems. © 2013 Charterhouse Research | Tel: 0870 787 4490 | Email: info@charterhouse-research.co.uk | Website by The Working Web Company