Ask the Next Question All Posts By always asking the next question to gain more understanding, we can have a more complete picture and can continue to react, help, and improve. State National's Learning and Development Team Encourages the Simple Yet Important Practice of Asking More Questions I don’t want to give away a State National success secret, but there is one important action that applies to most companies and may help your organization as well. One cultural element we strive to instill in all of our learning interactions is to “ask the next question.” As we look to make incremental improvements in our lives as individuals and as a company, sometimes we need to dig a little deeper and learn a little more about a person, situation, or process to spark ideas and uncover opportunities for growth. By always asking the next question to gain more understanding, we can have a more complete picture that can help us more effectively react, help, and improve. Ask the Next Question — and Keep Asking When State National employees enter into any new situation, our Learning & Development team encourages them to assess the circumstances and current status, determine the knowledge level of other players, and notice where in the process they are stepping in. This helps in creating good questions existing team members might not think of because they are already so immersed in the project. If a team has been meeting for two months on a project and then invites you to join as a new member, asking that next question that had been overlooked could help you and the team move forward faster. As your knowledge of the team or process grows, your ability to ask stronger questions will emerge. We have found that innovative, customer-focused ideas often come into view more readily when using this technique. Our team encourages all associates to be active participants and to never fear asking the next question. We consider each person to be a contributor to the success of the project or process improvement. This may seem like common sense, but all too often this approach isn’t built into the culture of companies. At State National, “asking the next question” is a critical component in helping to ensure that everyone is a successful contributor in moving our organization forward. David Holmes David Holmes has held the position of Director of Learning and Development at State National for 12 years. In this time, he has been able to build a learning culture and expand the sense of “customer first” throughout the company. David focuses on employee skill-building and preparing associates to grow and advance within the organization. He and his team are responsible for all aspects of business, service, and leadership training within State National. Search Post Recent Popular Categories Much to Be Thankful For | State National Posted on Nov 24, 2021 Bringing Partnership to Life Posted on Nov 18, 2021 Safety Through Security Posted on Oct 29, 2021 Stretch Yourself From ‘Exist’ to ‘Grow' Posted on Oct 15, 2021 How Guaranteed Asset Protection (GAP) Mitigates the Risk Caused by Record High Auto Prices Posted on Sep 9, 2021 Get the Latest News & Updates Email Subscribe and Get The Latest News Related Posts Much to Be Thankful For State National Executive Vice President Trace Ledbetter Reflects on the Bounty of the... Trace Ledbetter 3 Min Read 11/24/21 9:58 AM Read More Bringing Partnership to Life How State National’s Client Advisory Council Creates a Virtuous Circle At State National... Heather Clyde 12 Min Read 11/18/21 3:43 PM Read More Safety Through Security Safety Through Security: Because Cybersecurity Awareness Isn't Just for... Lynn Hess 6 Min Read 10/29/21 3:00 PM Read More Questions? Contact Us Today. Home About Us Portfolio Protection Fronting Resources Careers Contact Privacy Policy Legal Notices SMS Wireless Policy Accessibility © 2021 State National Companies, Inc. All rights reserved.