Frequently Asked Questions WHY CHOOSE FOSTER FUELS? Established in 1921, Foster Fuels is a third-generation, Foster family-owned-and-operated business headquartered in Campbell County, Virginia. We now serve customers in all regions of the United States, and we pride ourselves on our customer service. Call any of our locations’ numbers, day or night, and a person will answer—not a machine. As a full-service company, we will handle everything from helping you find the perfect gas appliance to installation, fuel delivery, and maintenance. Our full-time service crews are highly trained and certified, ensuring that you receive the highest quality product possible. Foster Fuels has the capacity to serve any size customer with reliability, strong customer service, and fair pricing. We’ve been staying strong and growing for almost 100 years, and we will continue doing so for many years to come. Find out what others are saying about Foster Fuels. WHERE DO I START? Foster Fuels is happy to help you with any questions you have. We will even come to your home or business and provide you with a free estimate. Become a customer by filling out our Become a Customer Form, or talk to our friendly staff by calling 800-344-6457 toll free. What if I currently use another service provider? WHAT IF I CURRENTLY USE ANOTHER FUEL SERVICE PROVIDER? We want you to become a part of the Foster Fuels family and to experience the difference. We will switch out your current provider’s tank and replace it with a Foster Fuels tank at no charge. We will also do a safety leak check at no charge to ensure that your system is safe. We will do everything possible to make your transition as smooth as possible. Become a customer today by calling or by going to our Become a Customer page. What if I don't have a tank? How do I know if I am out of gas? What do I do if I smell gas or suspect a leak? Where do I buy my gas logs? What appliances can use propane? What if I need service on my gas appliance? Do my gas logs need to be cleaned? Why are my gas logs producing soot? I can't light my pilot light. Should I choose and above-ground or underground tank? What do I do if I am moving? What is the HAZMAT fee? What is propane? What if I need fuel on a holiday? How does Foster Fuels handle high demand? What areas do you serve? HAVE A DIFFERENT QUESTION? If you don’t see your question above, please feel free to contact us by calling or by filling out the form below—we would be happy to help. PRODUCTS & SERVICES Propane Gasoline Diesel Transportation For Your Business For Your Home Mission Critical CUSTOMER SUPPORT Foster Scholarships Help Center My Account MyFuelPortal Become A Customer Service Request Propane Delivery Payment Plans Privacy Policy Shipping Policy Terms of Service ABOUT US Locations Safety Blog Careers Fueling our Neighbors FAQs Our History Headquarters P.O. Box 190 16720 Brookneal Hwy Brookneal, VA 24528 800-344-6457 Copyright 2020 Foster Fuels Inc. Facebook Instagram LinkedIn Twitter YouTube Page load link CLOSE