Contact Us NURSE ADVICE SERVICES WHA Members: Nurse24 877.793.3655 toll-free 7 days a week, 24 hours a day For relay assistance services: 800. 877.8793 (Voice/TTY/ASCII) or 800.855.4000 (Sprint TTY Operator Services) Online chat services available: Nurse24 Chat BEHAVIORAL AND MENTAL HEALTH SERVICES WHA Members: Magellan Behavioral Health 800.424.1778 toll-free 7 days a week, 24 hours a day WESTERN HEALTH ADVANTAGE 2349 Gateway Oaks Drive, Suite 100 Sacramento, California 95833 888.227.5942 toll-free 888.877.5378 TDD/TTY WHA Members: In order for us to better serve you, please log in to your MyWHA account for access to the secure message center. For general inquiries, please email us directly using the department email addresses listed on this page. MEMBER SERVICES 916.563.2250 or 888.563.2250 toll-free 888.877.5378 TDD/TTY Monday through Friday 8 a.m. to 6 p.m. (excluding holidays) memberservices@westernhealth.com 916.568.0126 fax PREMIUM BILLING 916.563.2206 or 888.442.2206 toll-free Monday through Friday 8 a.m. to 4 p.m. (excluding holidays) premiumbilling@westernhealth.com 916.568.0334 fax Automated Payment System 866.203.3303 7 days a week, 24 hours a day ELIGIBILITY 916.563.2206 or 888.442.2206 toll-free Monday through Friday 8 a.m. to 4 p.m. (excluding holidays) eligibility@westernhealth.com 916.568.1338 fax EMPLOYER GROUP SALES 916.563.3198 or 888.499.3198 toll-free Monday through Friday 8 a.m. to 5 p.m. (excluding holidays) whasales@westernhealth.com 916.568.1338 fax INDIVIDUAL SALES 916.563.2250 or 888.563.2250 toll-free Monday through Friday 8 a.m. to 5 p.m. (excluding holidays) individualsales@westernhealth.com 916.568.1338 fax COVERED CALIFORNIA SERVICE CENTER 800.300.1506 toll-free Monday through Friday 8 a.m. to 6 p.m., Saturday 8 a.m. to 5 p.m., (excluding holidays) 800.889.4500 TTY 888.329.3700 fax Website: CoveredCa.com PROVIDER RELATIONS 916.614.6096 or 844.870.2178 toll-free Monday through Friday 8 a.m. to 4 p.m. (excluding holidays) providerrelations@westernhealth.com 916.568.0126 fax Email directory@westernhealth.com to report any inaccuracies in WHA's provider directory. Member Resources Getting Started Find a Doctor Mobile App Register for MyWHA Quick Help Contact Us FAQs Send us Feedback Shop Plans About About WHA Blog Giving Back Careers Other Sites Members Broker CalPERS Employers Providers GRIEVANCE FORM Legal Privacy Terms of Use Non-Discrimination العربية 中文 日本語 Hmong 한국어 русский Tagalog այերեն ارسی Khmer Lao Español Tiếng Việt ภาษาไทย हिंदी ខ្មែរ Copyright © 2021 Western Health Advantage. All Rights Reserved. For the latest Coronavirus (COVID-19), click here: getting care, testing and vaccines