Call Us Anytime 508-969-4844 HOME ABOUT US PRODUCTS SERVICE DEPT NEW SPECIALS STORE HOURS BLOG CONTACT US Service Technician CONTACT US! APPLY NOW! Our service technicians work on the road from service vans offering maintenance and repair service to customers with gas, wood and pellet products. Field service techs visit customer homes and analyze problems and conduct on-site repair work that requires analytical thinking with a fundamental understanding of mechanical principles and electrical skills. Our service staff offers information about hearth products with a pleasant, helpful and courteous attitude. Many calls for service can be routine, but others are unique and require extensive trouble-shooting to solve issues. No previous hearth experience is required, however, some construction/trades experience is required. We will provide the necessary training and assist you in obtaining industry licenses in order to excel at your job. This is an opportunity to learn a valuable trade and advancement and team leader opportunities are available to the right candidate. Each customer should have a positive experience with a service professional who can follow through and maintain contact as needed. As a small independent family owned company each employee is a key representative and important part of our team. RESPONSIBILITIES Greet customers in their homes to conduct maintenance and repair work. Follow appointments scheduled by in house service coordinator. Educate and answer questions relative to products, maintenance issues and repairs. Investigate and resolve customer issues and concerns. Maintain positive relationships with customers and co-workers. Ability to read and understand technical manuals and installation instructions. Must be organized and maintain clean, efficient workspace. QUALIFICATIONS Strong mechanical and problem solving skills. Familiar with hand tools and hand-held power tools. Problem solving skills and ability to troubleshoot. Previous experience in mechanical repair or customer service is a plus— note that this job will require some technical training to understand our products. Good mechanical and communication skills a plus. Focused, driven, polite, detail-oriented, hardworking self-starter, organized, reliable, and customer oriented. Has a good driving record and valid driver license. BENEFITS 401k plan Paid personal time off (PTO) Medical Insurance Overtime available Paid Holidays Benefits Job Type Full-time SALARY Commensurate with ability, knowledge and experience. APPLY NOW! CONTACT: Kathleen Leddy, kleddy44@gmail.com with resume and interest. Home About Us Showroom Directions Meet the Staff Reviews Specials Savings Coupons RI Service Area Service Department Chimney Cleaning Services Request for Service Customer Satisfactory Survey Product Catalog New Specials Store Hours Blog Contact Us Customer Feedback Wood Stoves Gas Stoves Pellet Stoves Fireplace Inserts Wood Inserts Gas Inserts Pellet Inserts Fireplaces Heat & Glo Fireplaces Mendota FullView Modern Mendota FullView Fireplace Outdoor Products Grills Swing Sets Wetterling Axes Glass Doors Accessories Pellet Early Buy Napoleon Wood Stoves Quadra-Fire Wood Stoves Vermont Castings Wood Stoves Morso Wood Stoves Blaze King Wood Stoves Napoleon Gas Stoves Vermont Castings Gas Stoves Quadra-Fire Pellet Stoves Heatilator Eco-Choice Pellet Stoves Napoleon Pellet Stoves Ravelli Pellet Stoves Quadra-Fire Wood Inserts Napoleon Wood Inserts Vermont Castings Wood Inserts Morso Wood Inserts Timberwolf Wood Inserts Heat & Glo Gas Inserts Mendota Gas Inserts Quadra-Fire Gas Inserts Quadra-Fire Pellet Inserts Napoleon Pellet Inserts MHP Grills Napoleon Grills Green Egg Grills Green Egg Accessories Classic Jungle Gyms Dreamscape Jungle Gyms Dream Jungle Gyms Supreme Jungle Gyms Sky Jungle Gyms Fantasy Jungle Gyms Fantasy Tree-House Jungle Gyms Imagination Jungle Gyms © 2021 Fireplace Showcase - 775 Fall River Ave, Seekonk, MA 02771. All rights reserved. Created and Maintained by WSI Pro Marketing. Privacy Notice, Terms and Conditions Proudly servicing customers from Seekonk, Swansea, Attleboro, North Attleboro, Taunton, Norton, Dighton, Rehoboth, Raynham, Taunton, Rehoboth, Norton, Fall River, Plainville, Mansfield, Westport, Acushnet, Somerset, MA and Middletown, Newport, Portsmouth, Tiverton, Warren, Bristol, Barrington, East Greenwich, Pawtucket, Lincoln, Cumberland, Coventry, Warwick, Cranston, Providence, East Providence, Smithfield, Greenville, Johnston, East Providence, RI.