Home Customer Car... Return Policy Need to return an online purchase? Get Started Return Policy In-Store Return Policy Hassle-Free Returns We want you to be completely satisfied with your purchase. If you are not, we will be happy to help. Rite Aid will handle your return on a case to case basis with your satisfaction as our top priority. That's our goal. Have your Receipt or wellness+ rewards Card? Don't have your Receipt or wellness+ rewards Card? Refund Exclusions Coupons Online Store Return Policy We guarantee total customer satisfaction. For this reason we are proud to offer free returns on all products. If you are not 100% satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrives damaged or the incorrect product was shipped. Please allow 14 business days to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement. For the complete online store return policy please visit riteaid.com/returnpolicy. Please return your unused merchandise by following the instructions below. NOTE: We cannot accept online store returns in store. Return Instructions In the event you are unsatisfied with your order for any reason, there are several ways to return your order. Option 1: Go online and log into your Rite Aid online account or go to riteaid.com/returns to obtain a Return Number. This will allow you to track the progress of your return online Option 2: Complete the exchange and return form located on the back of your original packing slip. You will not be able to track the progress of your return online. Option 3: Call customer care at 1-800-748-3243 Returning Items Not Purchased at Rite Aid If an item is received by our warehouse as a return but the items were not purchased from Rite Aid (online or in store) that item will be placed in storage for a period of 60 days. If the item is left unclaimed after 60 days, the item will be disposed of. Return policy for sexual well-being products Many products sold come with a limited warranty, provided by the manufacturer. ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY CUSTOMER TO RITE AID WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER BY CALLING 1-866-237-9746. All returns will be accepted within 30 days of purchase. No returns will be accepted without an approved Return Number, which will be given to Customer by a Sexual-Well Being Merchant Customer Care Agent. All defective items will be replaced with the exact item and shipped to the same address as was contained in the original order. If a defect in the product is discovered outside of the initial 72 hour period, customer must contact the manufacturer of the product for submission of any warranty claim or request for replacement. Seller makes no warranties of any kind, either express or implied, including any warranty or merchantability or fitness for a particular purpose, with regard to the product purchased. Please refer to the manufacturer's warranty included with the product to determine the remedies in the event of a defect in materials or workmanship. All products have different warranty periods from different manufacturers. No warranty whatsoever will be valid if the defect was caused by customer’s abuse, negligence, or mishandling. All merchandise sold by us is only subject to manufacturer’s warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. No labor or inconvenience charges may be included in any warranty claims. DEFECTIVE ITEMS DUE TO DAMAGE IN TRANSIT: If the package or item(s) is received damaged, Customer shall keep the original packaging and call the Sexual Well-Being Merchant Customer Care Center at 1-800-748-3243 or use email or live chat to report the issue. Once Customer Care Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back and new product will be sent out to the Customer. Items purchased online must be returned online. Costume and Costume Accessory Return Policy Unless they have a manufacturer defect, we do not accept returns for costumes or costume accessories purchased from our store. The Rite Aid Online Store is committed to providing you with the highest quality products. To ensure your satisfaction, we ask that you inspect your costumes and/or costume accessories upon arrival and contact Customer Care within 48 hours if any problems are found. We will credit or exchange unused, defective items only. Please return the unused items in their original packaging as items returned without original packaging will not be refunded. Order Cancellations Due to the speed at which we process orders we may not always be able to cancel an active order before it ships. If you would like to cancel an order you recently placed and we are unable to do so, simple refuse the shipment when it arrives and we will credit you when the shipment is returned to our warehouse by the carrier. * For in-store returns, we accept the following IDs: wellness+ rewards card, U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Passport, U.S. Laser Visa, Matricula Consular, and select foreign Drivers’ Licenses. 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