cooperators.ca Français 2020 Integrated Annual Report DOWNLOAD FULL REPORT Building a resilient future Letters to Stakeholders For the complex challenges we face today, we are poised to develop co-operative solutions. Through collaborative action, we can build a more sustainable, resilient world. Robert Wesseling President and Chief Executive Officer, The Co‑operators Group Limited READ ROBERT'S LETTER Our definition of success will be marked by our lasting ability to meet the evolving needs of our members, our clients and our communities for the next 75 years and beyond. John Harvie Chairperson, Board of Directors, The Co‑operators Group Limited READ JOHN'S LETTER Our Strategy: A bridge to the future The needs of our members and clients are quickly evolving in a world of persistent change, volatility and uncertainty, and the pandemic has only added complexity and accelerated the time horizon of change. Our 2019 to 2022 strategy was developed with rapid change in mind, to navigate significant challenges in our midst. If successful, it will be the bridge that carries us forward, providing a smooth transition to a more sustainable, resilient future. Client Engagement We will be the leader in client engagement within the financial services industry. Co-operative Identity Being a co-operative is core to our identity and our business. We will continue to be invaluable to the co-operative system. Competitiveness We will relentlessly pursue operational excellence, which will allow us to grow profitably and capture market share. Workforce Capability Our people are the core source of our competitive advantage in a rapidly changing environment. Create the Future The business landscape is changing, and we need to be ready. We will explore and invest in far-reaching new business models and capabilities to secure future success. Creating value together We provide solutions to meet the evolving needs of our members, clients and communities. Over time, these solutions lead to positive impacts and outcomes that improve both short-term and long-term financial security, sustainability and community resilience. Inputs Our clients, members and communities provide us with the money, insights, partnerships and resources we require to operate our business and develop products, services and solutions to meet their needs. Outputs We provide financial solutions and advice, pay claims to protect our clients’ financial security, invest in our communities, and provide financial, environmental and social value for our stakeholders. Outcomes and impacts The relationships we forge with members and clients, the products and services we develop, and the ways we invest build long-term positive environmental, social and financial impacts and outcomes for our stakeholders and the broader society. LEARN MORE ABOUT HOW WE CREATE VALUE Our world in 2020 The value we create for our members, clients and communities is closely connected to the social, environmental and financial dynamics of our time. As the world undergoes rapid change, we are poised to anticipate, respond, and adapt to emerging issues and trends in order to stay relevant and effective. READ ABOUT OUR COVID-19 RESPONSE Letters to Stakeholders President’s Letter Chairperson’s Letter Our World 2020 issues and trends SDGs Our COVID-19 Response Our Story Value Creation Governance Our Strategy Client Engagement Co-operative Identity Competitiveness Workforce Capability Create the Future Financial Performance Risk (pdf) Accessibility Policy Sitemap DOWNLOAD FULL REPORT cooperators.ca Copyright © 1997-2021 The Co-operators Legal Privacy Contact Us