Credit Cards Checking & Savings Auto Business Commercial Learn & Grow Sign In Capital One Online Privacy Policy The Capital One Online Privacy Policy includes information for everyone about our online information practices. Effective: September 15, 2020 Collecting, Using, and Sharing Information Your Privacy Rights and Choices Keeping Information Secure Children’s Privacy Social Media Additional Resources Capital One is committed to your privacy. Our goal is to maintain your trust and confidence when handling personal and financial information about you. What this policy covers This Capital One Online Privacy Policy (“Privacy Policy”) describes how we collect information when you visit or use Capital One’s websites, mobile applications, and other online services that link to this Privacy Policy (“Online Services”). It also describes how we use and share such information and explains your privacy rights and choices. Our Online Services are intended for a U.S. audience. The terms “Capital One,” “we,” “us,” or “our” mean Capital One Financial Corporation and its U.S. affiliates. “You” means an individual who visits our Online Services and does not refer to a business or other entity or to individuals outside the U.S. What this policy does not cover This Privacy Policy does not apply to the websites, mobile applications, or services of Capital One’s shopping affiliates (e.g. Capital One Shopping, Paribus, and Jewel) or our non-U.S. affiliates. It also does not apply to non-Capital One companies, such as our co-branded partners, auto dealerships and auto-finance companies, or any third-party websites that we link to online. Please review the privacy policies of other websites and services you visit to understand their privacy practices. Other important resources Our U.S. Consumer Privacy Notice applies to information that we collect about individuals who seek, apply for, or obtain our financial products and services for personal, family, or household purposes. In addition, our California Consumer Privacy Act Disclosure applies to certain information we collect about California residents. For other important information, please visit capitalone.com/privacy. Collecting, Using, and Sharing Information Expand All How does Capital One collect information online? What information does Capital One collect? How does Capital One use this information? How does Capital One share this information? What online tracking technology does Capital One use? How does Capital One use online tracking technology to conduct personalization, analytics, and targeted advertising, and how can you opt out? We and third-party providers acting on our behalf use online tracking technology to conduct personalization, analytics, and targeted advertising on or through the Online Services. Personalization. Capital One may customize content and advertisements for our products and services on our own and third-party websites and mobile apps. In order to make the content and advertising as informative and useful as possible, we may use the information we collect about you online, alone or in combination with information about your relationship with us (such as types of accounts, transactional information, or the state in which you bank). We also use online tracking technologies to recognize your computer or device when you’re logged in, enable enhanced features or functionality, improve usability, and otherwise provide the Online Services to you. Analytics. We and our third-party providers use online tracking technologies to engage in data analytics, auditing, measurement, research, reporting, and debugging on our Online Services and to measure the effectiveness of our advertising. For example, we use Google Analytics on our Online Services for such purposes. You can learn more about Google Analytics here and opt out here. Targeted advertising. We and our third-party providers may collect information about your activities on our Online Services and across different websites, mobile apps, and devices over time for targeted advertising purposes. These providers may then show you ads, including across the internet and mobile apps, and other devices, based in part on the information they have collected. For example, when you visit the Capital One website and explore our products, our advertising providers may use that information to determine which ads to show you when you go to other, non-Capital One websites. Similarly, when you view a Capital One ad on your computer, our advertising providers may use that information when deciding whether to show you a subsequent ad on your laptop or mobile device. For more information about targeted advertising, please see the Network Advertising Initiative’s (NAI) Understanding Online Advertising page. You may opt out of certain targeted advertising. Please note that you may still receive general advertising from Capital One even after you opt out of targeted advertising. Opting out relies on information stored in unique browser cookies or mobile or device identifiers, so your opt-out will apply only to the specific browser or device from which you opt out. You will need to opt out separately on all of your browsers and devices. If you delete cookies, change web browsers, reset your mobile advertising ID, or use a different device, you will need to opt out again. You can help preserve web browser opt-out preferences set through the DAA's WebChoices tool by using the ‘Protect My Choices’ plug-ins. Your Privacy Rights and Choices Depending on how you interact with us, you have the ability to make certain choices regarding our collection, use and sharing of your information. Your controls and choices may include: Review or update your account information Review or update your account information. You may review or update certain account information by logging into your account online. If you cannot change the incorrect information online, or you prefer to request changes offline, please contact us through customer support, or call or write to us using the contact information listed on your account statements or records. Unsubscribe from our marketing emails You can visit our Email Preferences page to opt out of receiving our marketing emails. Our marketing emails also contain instructions on how to opt out. Please note that you may receive marketing emails from Capital One up to 10 business days after submitting your request. If you opt out of receiving marketing emails, we may still send you emails about your account or for other non-marketing purposes. Opt out of targeted advertising You can opt out of certain targeted advertising in web browsers by visiting the Digital Advertising Alliance (DAA) WebChoices Tool (for DAA participating companies), the NAI Opt Out Page (for NAI member companies), and the TrustArc Preference Manager. You can opt out of certain targeted advertising in mobile apps by adjusting privacy settings available on your mobile device (e.g., “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android), or using the DAA's AppChoices App or the TRUSTe Privacy App for participating companies. Learn more about how we use online tracking technologies. Manage cookies on your device You may be able to set your web browser to inform you when cookies are set, delete your cookies, or block cookies altogether. Each browser (e.g., Chrome, Safari, Firefox, Internet Explorer) is a little different, so look at your browser’s settings or support pages to assist you in managing cookies on your browser or device. Your decision not to accept cookies could limit access to some of our Online Services and features. For example, we may not recognize your device and, if you are an online banking customer, you may need to answer challenge questions each time you log on. Certain web browsers can transmit “Do Not Track” signals, but there is no universally accepted standard for how to interpret such signals. Our Online Services do not function differently in response to these web browser “Do Not Track” signals. However, you may opt out from certain targeted advertising as described above. Manage how Capital One shares your financial information For certain consumers of our financial products and services, our U.S. Consumer Privacy Notice governs how we share certain information with our affiliates and third parties, including for their direct marketing purposes, and will enable you to opt out of certain types of sharing. Exercise other privacy rights or choices You may have additional rights under applicable law, such as the California Consumer Privacy Act for California residents, or we may provide you with additional choices to access, delete, or otherwise manage certain personal information. For more information about these rights or choices and how to exercise them, please visit the Manage Your Data page or review our California Consumer Privacy Act Disclosure (for California residents), or contact us. Keeping Information Secure At Capital One, we care about your safety and security. We have an information security program that includes administrative, technical, and physical measures to protect information within our company. While we strive to protect your information, no method of data transmission or storage is 100% secure, and we cannot ensure or warrant the security of your information. If you suspect a website or mobile app is pretending to be from Capital One (also known as “spoofing”), do not enter personal information. Instead, contact us in a branch or through a phone number you know is associated with your account at Capital One. You can also email us at abuse@capitalone.com. If you receive an email that claims to be from us, but you are not sure or think it is suspicious, do not click on any of the links in the email. Instead, forward it to us at abuse@capitalone.com and delete it. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at abuse@capitalone.com. Visit our Fraud and Identity Theft Prevention page for more information about our commitment to security and tips about how to guard against fraud and identity theft. Children's Privacy Our Online Services are not directed to children under 13. We also do not knowingly collect personal information from children under 13 through our Online Services. We kindly request that children do not provide information to us through our Online Services. Social Media Capital One has official pages on social media services such as Facebook, Twitter, Pinterest, Tumblr, LinkedIn, and YouTube. When you interact with us on these pages or elsewhere on social media, we may collect information such as your likes, interests, feedback, and preferences. We may collect additional information from social media companies if you choose to share with them and they, in turn, share such information with us. Any posts you make on our official social media pages -- including posts that contain pictures, comments, suggestions, opinions, complaints, or personal information -- are available to others who use those pages. Never include sensitive personal, financial, or other confidential information such as your Social Security number, account number, phone number, mailing address, or email address when posting or commenting online. Please refer to the privacy policies of our social media partners when you interact with them online. Additional Resources Updates to This Privacy Policy We may change this Privacy Policy in the future. When we do, we will post the revised Privacy Policy on our website. This Privacy Policy was last updated and became effective on the date posted at the top of this page. Contact Us If you have questions about this Privacy Policy or our privacy practices, please visit capitalone.com/privacy, or contact us at customer support. 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