CONTACT US KNOW YOUR RIGHTS By using S J Curtis you can be safe in the knowledge that your vehicle will be repaired to Volkswagen exacting standards, using only genuine parts, manufacturer’s methodology and factory trained staff. Insurance Claim - It's your choice In the event of an accident, your insurance company may try to send you to one of their own insurance approved shops, where they may not use genuine parts or repair methods. However, you have a choice where your vehicle is repaired, so why not choose the experts trained by Volkswagen. Don’t let your insurance company push to a repairer that suits them, but is not necessarily best for you and your Volkswagen. It’s your legal right to choose where your vehicle is repaired. CONTACT US Genuine Volkswagen Parts We only ever use genuine parts, maintaining the integrity of your Volkswagen warranty. This gives you original equipment to maintain original performance, as well as peace of mind with every part. https://volkswagen-vansapprove... CONTACT US Highly Trained Technicians Our technicians have to go through exceptionally high levels of training at the Volkswagen National Learning Centre. This means we are constantly checked and audited for competence to ensure that your Volkswagen will always be repaired correctly and safely. CONTACT US Manufacturer Methodology We always ensure that our repairs are completed using factory online repair methodology manuals, which are developed by engineers at the Volkswagen factory. Only Volkswagen approved bodyshops have access to this information and the factory support. CONTACT US Volkswagen Repair Guarantee Certificate When we’ve completed your repairs, you’ll be sent a Volkswagn repair guarantee certificate, so you can drive away safe in the knowledge that your vehicle has been repaired correctly, and your factory warranty is fully protected. Only by insisting that your Volkswagen is repaired at a factory approved bodyshop, can you be sure and safe in the knowledge that it will be repaired correctly and re-instated to its pre-accident condition, without compromise. Insurance approved repair centres are often instructed to repair panels (that should in fact be replaced) and fit non-genuine aftermarket parts, which can compromise the quality of repair and also affects your manufacturer’s warranty. The residual value of your vehicle may also be adversely affected if the repair is not carried out correctly to manufacturer standards. Reasons to insist on using a Volkswagen approved bodyshop Maintains the safety of your vehicle to manufacturer specifications Maintains the factory body and paintwork warranty, for your peace of mind Only the highest quality genuine parts are used throughout Painted using manufacturer approved refinishing products, ensuring a high quality finish Factory trained technicians that understand how to repair your vehicle correctly, using the latest repair methodology and equipment Annual factory audits to ensure that we always meet these high standards As a Volkswagen Approved repairer we strive to provide all our customers with the highest quality service and we are all committed to ensuring this is delivered to you. We value your feedback, which helps us further improve our customer service and satisfaction rating. So, if your Volkswagen is repaired by us you will be contacted to complete a Customer Experience survey to reflect your experience with S J Curtis. It’s extremely important for us to provide a 5 star experience to all our customers. REQUEST A VOLKSWAGEN APPROVED REPAIR ESTIMATE 0117 960 3073 © 2018 SJ CURTIS info@sjcurtis.co.uk TERMS AND CONDITIONS PRIVACY POLICY design by Epicfox