Business Continuity Planning for Covid-19. Learn more Logo link to homepage Search Manage your pension Menu toggle Members OUR SERVICES TO We put members at the forefront of our customer service through engaging communications, faster response times and technology designed to make life easy. EVERYTHING CONNECTED DEDICATED TEAM APP BASED BENEFITS PORTAL CONTACT US Member focused service We believe that members should receive the same standard of service from their pension scheme as they would with any other savings or investment products. Pensions connected Our complete range of communication channels means that members can connect with their pension in the way that suits them best: On the go using our pensions app. On the phone through our dedicated telephone service. Using email or by post. We use clear and concise language, avoiding pensions jargon and offer great customer service with fast response times to member queries. "The Spence staff were very professional and explained and answered all queries simply and covered them until I had a full understanding." Member feedback Our team Our dedicated team of pensions professionals are committed to delivering excellent customer service to our members. We never lose sight of the fact that the business of looking after members’ pensions is all about being trusted with people’s future livelihoods. We take that trust seriously and believe that members should receive the same standard of service from their pension scheme as they would with any other investment product. We treat members as people first and foremost and provide clear, timely, accurate and engaging information to help them make the decisions that are right for their future. "I’m staggered with the efficiency – the data arrived in the post 5 minutes ago" Member feedback My Pocket Pension A new way to engage with members. My Pocket Pension is a new app based benefits portal powered by Mantle, the industry leading administration and bundled valuation platform. How does it work? Scheme rules and member benefit data are loaded onto Mantle. This allows us to generate benefits with a high degree of accuracy across a range of ages. Real time transfer values can also be supported. All this data is then available to members on their smartphone using the My Pocket Pension app. My Pocket Pension "Any information, forecasts, queries I made were addressed quickly efficiently and professionally – Could not be improved upon. Excellent service.” Member feedback Are you a member of a pension scheme in PPF assessment? We provide administration services for schemes which have entered the Pension Protection Fund (PPF) assessment period. We write to all members at their home addresses to explain the process and provide details of how to contact us, including access to our online member portal. Contact us if you need further information. You can find out more about the PPF on their website. Manage your pension There are a number of different ways members can contact us to discuss their pension. Member enquiry Make an enquiry about a scheme we administer and one of our team will get back to you. Our People If you know the name of your Spence contact you can find their direct contact details on 'Our team' page Member portal login Click through to the member portal. OUR ACCREDITATIONS Any questions about our services? Please contact us and we will get back to you. Contact us View our LinkedIn profile Read our Tweets Watch our Videos Like us on Facebook Home Awards and accreditations Careers Resources Regulation COVID-19 Privacy Policy Cookie Policy © 2021 Spence & Partners Ltd. All Rights Reserved. Cookie Control Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I Accept I Do Not Accept Settings