Skip navigation and search Home Investor Relations Financial Targets Investor Relations Financial targets The targets are long-term and are to be assessed over a period of 3-5 years. The financial targets were adopted at the 2014 AGM. Area Key Ratio Outcome 2020 Target Profitability Return on capital employed (ROCE) 18,6% 10.5% Capital structure Net debt ratio 38% 10 - 50 % Dividend policy Dividend 2020: No dividend (proposal) 2019: No dividend 2018: No dividend 40-60% of net income for the year. Investor Relations Regarding PostNord’s financial reporting and Investor Relations questions, please send an e-mail. More about Investor Relations Funding Financial Reporting Analysts Financial Calendar

Skip navigation and search postnord.com Log in English Menu Search Home Investor Relations Financial Reporting Annual and Sustainability Reports Annual and Sustainability report 2020 Financial reporting Annual and Sustainability Report 2020 An important pillar of society. Documents Annual and Sustainability Report 2020 Compensation report 2020 (in Swedish) Press release More about Annual and Sustainability Reports Posten Norden Annual Report 2010 Annual and Sustainability Report 2015 Annual and Sustainability Report 2018 Annual Report with Sustainability Report 2011 Annual and Sustainability report 2019 Annual Report & Sustainability Report 2012 Annual Report 2013 Posten Norden Annual Report 2009 Annual and Sustainability Report 2014 Annual and Sustainability Report 2016 Annual and Sustainability Report 2017 Find us Visiting Address PostNord Terminalvägen 24 (map) 171 73 Solna, Sverige Postal Address PostNord 105 00 Stockholm Sverige About us About us Organization History Our vision, purpose, culture and customer value proposition Press Releases Contact us Contact Follow us PostNord Group AB CookiesPrivacy policy We care about your privacy We use cookies to improve your experience. Cookies allow us to analyze visits and target groups on our web site to compile statistics and deliver customized marketing to you. By clicking "I agree" you accept the use of cookies. If you do not want to allow certain types of cookies, you can change your cookie settings. Read privacy policy andcookie policy Accept All Cookies Cookie settings & information

Skip navigation and search postnord Menu Home About us Independent ombudsman About us Independent ombudsman Customers should primarily contact local customer services in each country and business area. However, if the customer perceives a decision as incorrect, the case can be reconsidered by the independent ombudsman. The independent ombudsman assignment involves both mail and parcel services and includes business areas; Mail Sweden and Logistics in Sweden as well as Mail Denmark and Logistics in Denmark. Read more about the Customer Ombudsman in Sweden on our Swedish market website https://www.postnord.se/en/contact-us/file-a-complaint/customer-ombudsman. More about About us History Corporate Governance Our vision, purpose, culture and customer value proposition Strategy Whistleblower system Purchasing Our Market Organization GDPR