Backbase Connect with our Product Maintenance and Support consultants on hand 24/7 Download the handbook Your company has a direct line to our experts, any time of the day, via phone or online. You have the freedom to choose the package most suited to your needs. Standard Product Support 9 to 5 Product Support delivers quick response times using services such as online issue tracking. Standard Product Support comes with unlimited use and is based on a fixed annual fee. Premium Product Support 24/5 Product Support delivers quick response times using services such as online issue tracking and the ability to request 'hot fixes' on Backbase products if blocking issues occur. Premium Product Support comes with unlimited use and is based on a fixed annual fee. Platinum Product Support 24/7 Product Support delivers the fastest response times with tailor-made service extras on top of the premium package. Standard Online resources Online issue tracker Availability 9 to 5 Premium Online resources Online issue tracker Hot fixes on Backbase products Availability24/5 Platinum Online resources Online issue tracker Hot fixes on Backbase products Availability by phone or Support Hotline Availability24/7 Support packages comparison Support package Standard Premium Platinum Online resources Defect resolution and product release schedule information Availability 9 to 5 24/5 24/7 Hours response time for Severity 1 4 2 1 Hours response time for Severity 2 24 16 4 Hours response time for Severity 3 48 24 24 Online issue tracker Availability by phone Hot fixes on Backbase products Number of support requests per year 48 unlimited unlimited Number of technical contacts at your company 2 4 4 Get our latest research insights and weekly updates. Sign up now We are hiring! Do you think you have what it takes to work at this fast growing digital company? Visit our Careers Page © Backbase | All rights reserved Terms and Legal | Privacy Policy | Anti-slavery statement Cookies on Backbase We and third-parties use cookies on our website. We use cookies for statistical, preferences and marketing purposes. Google Analytics cookies are anonymized. Your preference can be changed by clicking 'Change options'. By clicking 'Accept' you accept the use of all cookies as described in our privacy-statement. Change options Accept Keep up with the latest research insights and news. ALLOW NO THANKS

Backbase Get our latest research insights and weekly updates. Sign up now We are hiring! Do you think you have what it takes to work at this fast growing digital company? Visit our Careers Page © Backbase | All rights reserved Terms and Legal | Privacy Policy | Anti-slavery statement Cookies on Backbase We and third-parties use cookies on our website. We use cookies for statistical, preferences and marketing purposes. Google Analytics cookies are anonymized. Your preference can be changed by clicking 'Change options'. By clicking 'Accept' you accept the use of all cookies as described in our privacy-statement. Change options Accept Keep up with the latest research insights and news. ALLOW NO THANKS