PERSONAL AREA CUSTOMER SERVICE DEPARTMENT The department for work with clients coordinates the activities of all departments and services of the PRSD in the creation and operation of each mutual fund, which is served in the PRSD. MAIN FUNCTIONS • Processing of the questionnaire, which is filled in by the management company after signing the service contract. The questionnaire developed in the PRSD helps management companies to determine the main parameters of the new fund. FREE DEVELOPMENT OF MUTUAL FUND RULES BASED ON A COMPLETED APPLICATION FORM. • Coordination of the work of all departments and services of the IRSD with clients before and after the start of the fund. • Advising clients on various aspects of the operation of mutual investment funds. • Notifying clients about changes in the current legislation; comments to them. • Organization and support of document flow between clients and PRSD. • Examination of electronic and paper documents (including the rules for trust management of unit investment funds), which clients submit to the FFMS for registration of the fund. • Verification of documents that clients submit to the FFMS to register changes and additions to the fund's rules. • Transfer to the FFMS and FID "Delovoy Express" documents of clients located outside Moscow. • Obtaining Goskomstat codes for a mutual investment fund. MAIN ADVANTAGES We understand that each fund is unique in its own way. Therefore, for each FUND, an individual service program is developed that most fully meets ITS characteristics. Close interaction and consultation at the initial stage is essential for successful further cooperation. MANAGEMENT COMPANIES, WHOSE FUNDS ARE SERVED IN THE PRSD, ALWAYS HAVE THE OPPORTUNITY TO CONSULT OUR SPECIALISTS FREE OF CHARGE. Companies that first applied to the PRSD can personally get acquainted with our specialists, ask questions, and discuss specific aspects of service. Our long-term clients contact us with questions about new types of funds and how to work with new instruments for them. Extensive experience in the market allows us to find optimal solutions for the complex problems faced by our clients.

PERSONAL AREA CONTACTS Address: 125167 Moscow, 4th st. 8 March, 6a. Phone: +7 (495) 223-66-07, +7 (495) 620-62-85 Support for the "Personal account" system: +7 (495) 223-66-06, +7 (495) 620-62- 84 Fax: +7 (495) 223-67-06, +7 (495) 926-92-82 You can send us a message using the feedback form