News | Contact | Meeting Notices | Water Advisories Select Language English Spanish HOME I WANT TO... RESIDENTS DEPARTMENTS NEWS ABOUT Utilities The City of Kalamazoo provides safe, clean drinking water to more than 120,000 customers and wastewater treatment service to more than 150,000. Customer service for water and sewer utility customers (including billing, payments, shut-offs for non-payment, transfers of service, and new service installation) is provided by the City Treasurer's Office, located on the first floor of City Hall. Representatives are available weekdays between 8:00 a.m. and 4:30 p.m. in person or by calling (269) 337-8036. Apply for Utility Service To transfer service for a dwelling that is already connected to the City water system, please apply online using the link below or complete a Transfer or Water Service Application and return it to the City Treasurer's Office (located on the first floor of City Hall, 241 W South Street). A refundable customer security deposit of $ 60 may be required. Please be sure to bring a valid driver's license or Michigan I.D. Request New Utility Service Utility Bill Payments Utility Extension to Pay Utility Service Issues Lead and Copper Testing Energy Efficiency and Savings Water and Wastewater Rates Water & Sewer Emergencies Water & Sewer Utilities coktreasurer@kalamazoocity.org 241 W South St Kalamazoo, MI 49007 9:00 a.m. - 3:00 p.m. 3-1-1 or (269) 337-8000 24/7 Water or Sewer Emergency: (269) 337-8148 City of Kalamazoo Community Local Government Contact Copyright © 2021 City of Kalamazoo