Message to our Customers from Kathy Britton, Perry Homes CEO Click here for update on Warranty work during COVID-19 WARRANTY PROCESS HOW TO MAKE A REQUEST Requests for warranty service should be submitted in writing to your customer service team. Requests may be submitted in one of two ways: DID YOU KNOW? You can submit your Warranty Request online. WHAT TO EXPECT Once we receive your warranty request, you can expect: A meeting with a member of our professional construction staff within 5 days to review your request Resolution of your request in a professional and timely manner All warranty work will be scheduled at a time when you can be at home during business hours. (Monday through Friday 8:00am to 5:00pm) URGENT REQUESTS Urgent requests are typically related to the major mechanical systems (HVAC, Plumbing and Electrical). Using caution and acting in a safe and prudent manner, the homeowner should turn off the utility that is not properly functioning and call the mechanical contractor as soon as possible. The contractor's numbers are provided in the homeowner information packet during the closing process. If no one can be contacted at these numbers, the following steps should be taken: Urgent warranty requests can be handled by calling the Construction office in your community during construction business hours (Monday through Friday 8:00am to 5:00pm). After construction business hours, call the sales office in your community. A salesperson will contact the appropriate construction staff to address the problem. If you prefer to mail your warranty request, all correspondence should be sent to: Perry Homes Customer Service Department P.O. Box 34306 Houston, TX 77234 About Us Careers Financing Legal Warranty Contact Us New Homes in Austin New Homes in Dallas New Homes in Houston New Homes in San Antonio Subscribe to our Weekly eNewsletter Email Address* City of Interest* Please Select Austin Dallas Houston San Antonio I am looking for new homeI am a Real Estate Agent Follow Us ©Copyright 2001-2021 Perry Homes. All Rights Reserved. Equal Housing Opportunity