Go Home Services Billing Trailwave EMC Security Community About Us Habersham Electric Membership Corporation > Services > Report an Outage REPORT AN OUTAGE Font Size: Share & Bookmark Feedback Print If your power goes out, follow these steps: Check your home’s breaker panel (and any outdoor disconnects) to make sure the outage isn’t due to a tripped breaker. If the problem is outside your home, call Habersham EMC. We’re available day or night, 365 days a year. We can process your call quicker if you have this information ready: Name on your HEMC account Phone number at the location of the outage Cause of power outage (if you know it) If you call during a time of widespread outages, an automated system may answer your call. Listen carefully and follow the directions. This system can take many more calls than live operators could in times of heavy phone traffic. It will be necessary for you to have a corded land line phone or cell phone available because a cordless phone will not work when power is off. To report an outage, please call one of the following numbers: Clarkesville: (706) 754-2114 Cleveland: (706) 865-4362 Toll-free: (800) 640-6812 View the Outage Map to see current outages. Learn how to prepare for future outages. HOW TO HELP US RESTORE POWER QUICKLY During a power outage HEMC’s goal is to restore power as safely and quickly as possible (learn more about how power is restored). As a member there are certain steps you can take to assist us in meeting this goal. MAKE SURE HEMC HAS YOUR CURRENT PHONE NUMBER Having the correct phone number on file is critical during outages. As soon as a customer calls to report an outage, the outage reporting system requests the customer leave the phone number at the location of the outage. However, many times a customer will either leave the phone number from where they are calling, such as a neighbor’s house, relative’s house, or the number from a second home. It is critical to power restoration for HEMC to have the phone number of the location that is experiencing the outage. This applies to full time and seasonal residences. Without the correct phone number power restoration is severely hampered. A good time to check if we have your correct phone number is when you receive your monthly bill. If the phone number that appears on your bill is not the phone number of the service location, please call the Habersham EMC office to make a correction. HAVE YOUR ACCOUNT INFO READY WHEN YOU CALL Please have the account number, the name as it appears on the bill, and the meter number when you call or email. This information will greatly help HEMC with power restoration, especially if you have multiple accounts. This information will guide us directly to the outage site in the event that one location has power and another does not. Services Apply for Services Energy Management Frequently Asked Questions Green Generation Member Benefits Products Report an Outage How Power is Restored Report Street Light Outage Right of Way Maintenance Safety Manage Your Account Outage Center Energy Efficiency Trailwave Fiber Job Openings ADDRESSES CLARKESVILLE HQ 6135 State Hwy. 115 West Clarkesville, GA 30523 CLEVELAND BRANCH 1612 Highway 129 S, Suite B Cleveland, GA 30528 PHONE NUMBERS TOLL-FREE (800) 640-6812 PAYMENT BY PHONE (833) 890-9509 CLARKESVILLE MEMBER SERVICES (706) 754-2114 CLEVELAND MEMBER SERVICES (706) 865-4362 QUICK LINKS Apply for Services Contact Us Pay Bill/Customer Service Portal Payment Options Report an Outage Accessibility Notice Non-Discrimination Statement Privacy Policy Terms of Use Habersham Electric Membership Corporation is an equal opportunity provider and employer. © 2021, Habersham Electric Membership Corporation. All Rights Reserved. Selecteer een taal Nederlands Afrikaans Albanees Amharisch Arabisch Armeens Azerbeidzjaans Baskisch Bengaals Birmaans Bosnisch Bulgaars Catalaans Cebuano Chichewa Chinees (traditioneel) Chinees (vereenvoudigd) Corsicaans Deens Duits Esperanto Ests Fins Frans Fries Galicisch Georgisch Grieks Gujarati Haïtiaans Creools Hausa Hawaïaans Hebreeuws Hindi Hmong Hongaars Iers Igbo IJslands Indonesisch Italiaans Japans Javaans Jiddisch Kannada Kazachs Khmer Kinyarwanda Kirgizisch Koerdisch Koreaans Kroatisch Lao Latijn Lets Litouws Luxemburgs Macedonisch Malagasi Malayalam Maleis Maltees Maori Marathi Mongools Nepalees Noors Odia (Oriya) Oeigoers Oekraïens Oezbeeks Pashto Perzisch Pools Portugees Punjabi Roemeens Russisch Samoaans Schots Keltisch Servisch Sesotho Shona Sindhi Sinhala Slovaaks Sloveens Soendanees Somalisch Spaans Swahili Tadzjieks Tagalog Tamil Tataars Telugu Thai Tsjechisch Turkmeens Turks Urdu Vietnamees Wels Wit-Russisch Xhosa Yoruba Zoeloe Zweeds Mogelijk gemaakt door Translate