Home Intermediaries Investors Login Contact us Savings Business Finance Property Finance Personal Loans Home Savings Help Savings FAQs Below you will find the answers to our top 5 customer queries. How do I make a deposit into my Savings account? Sending a deposit from your nominated account Where can I find my account number? How long do I have to add money to my ISA? Can I make more than one deposit? General I’m having trouble logging in to my esavings account To keep you safe and secure, our online services work with the latest browser updates. These can often be security updates, so the first thing to do is make sure your browser is up to date. Why is the interest rate showing as 0% in my account? The interest rate will show as 0% until you deposit the minimum balance required for the account you chose. You can find out what that minimum balance required is in the Key Product Information (KPI) document under ‘eDocuments’ in your account. Sending a deposit from your nominated account Many banks have introduced the ‘Confirmation of Payee’ scheme, which is designed to match the account name you have entered with the name on the account where the deposit is intended. Your Shawbrook Savings accounts are not included in this scheme; therefore, your bank will advise you that they have been unable to confirm the payee and to either check or continue. What is Strong Customer Authentication (SCA)? Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us. View General FAQ's All you need to know about ISAs What is an ISA allowance? Your ISA allowance is the total amount of money you can save in an ISA in the current tax year. An ISA is an Individual Savings Account which protects your savings in a tax-free wrapper, so you will never pay any tax on the interest you earn. The government decides each tax year how much can be saved in an ISA – this is known as the ISA Allowance or Maximum Annual Subscription Allowance and for tax year 2021/2022 (which runs from 6th April 2021 – 5th April 2022) it is £20,000. Can I have more than one Cash ISA in a single tax year? You cannot fund more than one Cash ISA in the same tax year. If you have already opened a Cash ISA in this tax year with another provider, then you cannot open and fund a new Cash ISA with Shawbrook unless: The total balance of your current tax year Cash ISA is being transferred across to Shawbrook Bank Your existing Cash ISA account is closed What happens if I exceed the maximum annual Cash ISA subscription allowance? We monitor the total level of deposits made during any tax year and if we receive a payment that takes your account above the maximum annual ISA allowance, we will return the whole amount of that individual payment. To review your level of remaining subscription allowance for your current tax year simply and review your Account Information - note this will only appear when there are funds in your ISA. How much can I save in an ISA? The ISA allowance for the 2021/22 tax year is £20,000. This means you can save £20,000 of new money into your ISA in this tax year. Our Cash ISA maximum balance is £250,000 so you can transfer other ISA balances into your new Shawbrook ISA up to £250,000. If these balances are from previous tax years, they do not count towards the £20,000 limit in the current tax year 2021/2022. View All you need to know about ISAs FAQ's Personal Savings What are your opening hours? Monday to Friday, 9:00am to 5:30pm, excluding English Bank holidays. What is Shawbrook Bank's sort code? Our sort code is 16-58-73. What is a customer number? Your customer number is a six-digit number unique to you, used when logging into your eSavings account. It is provided to you via email when you first open an online account. When will I receive my withdrawn funds? Notice Accounts When you put an account on notice, the expiry of your notice period will always be on a working day (you will be notified of the date in advance) and you will normally receive your funds on the next working day. View Personal Savings FAQ's Business Savings Is my company eligible? Companies, partnerships and shareholding companies must be UK registered and only liable for UK tax. What is Shawbrook banks sort code? Our sort code is 16-58-73 My company is a charity. Do you accept charities? The account is not available to Charities or Trusts. Shawbrook Bank offers Charity Savings accounts through the Charities Aid Foundation. You can find out more at Do your accounts have any fees or charges? We do not apply account fees or charges. 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