NEW HORIZON COMMUNICATIONS Multi-Carrier Voice, Data and Internet Platform Products Partners About Resources Blog Contact Customer Service NHC’s Communications Stack is a comprehensive and innovative way to deliver next-level communications services. But customer service — for both channel partners and the end customer — is the key to unlocking the Communications Stack’s full potential. Our years of telecom experience have taught us the importance of providing responsive and effective support — you know, one that combines results-focused live support with some built-in tools to make self-service support easy, too. Customer support is the table that the Communications Stack rests upon. It’s sturdy because our effective telecom customer support is not a transaction, it’s a relationship. Plus, it’s customized and responsive to changes in the future. We’re in this with you, and we want to do our part to keep you connected so you can leverage the latest technology and expertise. Support At NHC, our customer support goal is to provide service and attention that is responsive and dependable. Nothing is off the shelf as we take the time to determine customers’ precise needs through our 14-point Relationship Roadmap. The path is the customer journey, for both partners and end-user customers. We start by getting to know customers’ IT needs through initial setup and inventory of services. We then move through solution development and on to billing accuracy support and updates on new product solutions. And, we deliver this support 24 hours a day, seven days a week, 365 days a year. We weren’t kidding before, we’re in a relationship, and we measure success by how our customers achieve their communications goals. Part of good customer support is providing a handy guide. Even with 24/7 support, some users want the ability to troubleshoot small issues on their own, and all users benefit from the online access options for self-support. Whether you are looking to connect with us live or tap into our online resources, NHC provides options. Online Account Management Access your account and track consumption, manage your service inventory, and more through our Management Access Portal. LOGIN AND GET CONNECTED NEED HELP? BECOME AN NHC CUSTOMER You’ve come to the right place. Let’s get you started on the path to issue resolution. Additional Information: Explore the Full Communications Stack Network Overlay Managed Services NHC Managed Overlay Network Support Partners About Us Privacy & Legal Notices | Terms of Service | Tariffs Stack Headquarters 200 Baker Ave, Concord, MA 01742 Contact Us 855-600-4NHC custservice@nhcgrp.com © New Horizon Communications THE Communications STACK Provider ™