Login Menu Get a quote today MORE FAQ's Search for: General A note from our CEO Does your organisation have a plan in place to address the impacts of COVID-19? I have gas or electricity emergency, what should I do? Will COVID-19 have an impact on the security of my supply? How do I get in contact with you during this time? How will you be able to read my meter if my business is closed? The impact of the Covid-19 means that I may struggle to pay my energy bills. What should I do? My business has been forced to close, temporarily. Will you invoice me as usual? I am going to use much less energy than expected. How will this affect my price/contract? My meter has a fault; will someone be able to fix it? I’m waiting for a meter exchange, will this still go ahead? My AMR meter is not working, what should I do? I am due to transfer to Corona Energy, will this still happen? I am due to transfer to another supplier, will this still happen? What approach is Corona taking with regards to the Covid-19 virus? Do you have critical third party vendors that if they were unable to operate, would impact your levels of service? I have a flexible supply agreement; can I still trade with the desk? Switching to Corona Energy How can I switch to Corona Energy? How does the process work? Can my current supplier prevent me from switching to Corona? What happens after I switch to Corona Energy? Moving Premises I’ve just moved premises. Can Corona Energy supply my new address? How long does it take for my move to be processed? I am a landlord, what do I need to do? When can I expect my final bill when moving out? What do I need to do when moving into a property supplied by Corona Energy? What do I need to do when moving out of a property supplied by Corona Energy? myCorona online account What is myCorona? How do I register for an online account? Forgotten your password? I need to log in to myCorona Billing and payments I need help understanding my bill How do I find out what price I’m paying? I have an estimated bill, how can I give you my meter reading? How can I move to paperless billing? How can I set up a direct debit and how does it work? How do I apply for a VAT reduction for my business energy bills? Smart Meters What is the Smart Meter Programme? What is a smart meter? How do they differ from traditional or AMR metering? What are the benefits? Are they safe and secure? Who has access to the smart meter data? Who is eligible for smart meter? How much do they cost? Can I opt out of having a smart meter? How do I get a smart meter? Connections, meters & readings I need a new gas/electricity connection. How do I arrange it? How do I read my meter? How can I give you my meter reading? Deemed rates What are Deemed rates? What are Out Of Contract Rates? Industry Information Unidentified Gas (UIG) Charges Still have a question? Get in touch with us. CONTACT US Small Business Corporate Public Sector Partners About Policies News Careers FAQ/Help Emergency Numbers Submit a reading Ofgem Reports Get in touch. Contact us FOLLOW US Terms Privacy Acceptable use Cookie