ABOUT SOLUTIONS DISCOVER INDUSTRY NEWS INVESTOR RELATIONS CONTACT BLOG JOBS EN DE ES FR PL CN Engaging with my customers to increase their value and loyalty We create customer engagement solutions and support your customers on their journey. Through customer service, analytics, loyalty programs and win back campaigns we increase customer value and build loyalty for you. Customer loyalty increases profits. Retaining an existing customer is around five to twenty-five times cheaper than winning a new one. Existing customers are 40 to 60 per cent more likely to convert than new customers. And companies that boost customer retention by as little as 5% can see profits increase from 25 to 95 percent, according to a study by Harvard Business School. Putting people at the center of your customer engagement strategy We truly believe that relationships are at the heart of customer engagement, retention and loyalty. We constantly go the extra mile to ensure that every customer we interact with on your behalf becomes an advocate of your product or service and feels a genuine connection with your brand. Our advanced analytics platform allows our agents to see a 360° view of the customer journey and decide on the next best actions, whether it’s a cross-sell, upsell or an informed decision to please an upset customer. The solution enables our agents to deliver efficient, faster and smarter customer service for enhanced customer experience. However, when it comes to customer retention and loyalty, we don’t stop at customer service. We currently have 200 million customers enrolled in loyalty programs run by us for top brands. Our hybrid, end-to-end loyalty solutions combine technology and customer service to address the broadest spectrum of loyalty requirements, from loyalty management to loyalty measurement and analytics. Driven To deliver a truly engaging customer service With a deep focus on increasing customer profitability, customer lifetime value and customer loyalty, we are 100% commitment to deliver excellent results for maximum return on investment. We know serving you and your customers take resourcefulness, resilience, relentlessness, agility, and focus. It is this excellence that your customers will experience every time they come in touch with us. OUR SERVICES TO HELP YOU ENGAGE WITH YOUR CUSOMERS TO INCREASE THEIR VALUE AND LOYALTY Analytics Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys Let's talk Loyalty Programs We create unique loyalty programmes depending on your needs. Currently, 200 million customers are enrolled in loyalty programmes run by us Let's talk Customer retention & Win-back Our specially trained people are expert at early identification of customers considering a switch and reestablishing loyalty to your brand – even in cases of service termination and dissatisfaction. Let's talk Social Media Customer Service Our social media experts know how to create loyal online communities driven by engaging conversations and exceptional always-on service for your brand Let's talk Customer service We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too Let's talk Table of contents Putting people at the center of your customer engagement strategy Driven To deliver a truly engaging customer service OUR SERVICES TO HELP YOU ENGAGE WITH YOUR CUSOMERS TO INCREASE THEIR VALUE AND LOYALTY Recommend page Check out our latest insights Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more Practice-Tips: The Do’s and Don’ts of Online-Meetings Read more More insights We're global. So you can be close Book a site visit 98% CUSTOMER RETENTION FOR A TECH COMPANY 200 MILLION LOYALTY PROGRAM MEMBERS 50 YEARS IN CUSTOMER SERVICE 12+ YEARS – AVG. CLIENT PARTNERSHIP WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO. Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more WE BELIEVE IN INNOVATION. HERE’S THE LATEST WHAT'S NEW 2 December 2021 Majorel Enters Croatia and Further Extends Nearshore Capabilities Majorel announces that it has entered a new country – Croatia – further extending its nearshore delivery capabilities in the EMEA region. Read more 22 November 2021 Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey Majorel Group Luxembourg S.A. today announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş., one of Turkey's leading independent nearshore CX providers. The expected closing date for the transaction is December 31, 2021, subject to anti-trust approval, and will then be effective as of January 1, 2022. Read more Social Media Newsroom Majorel @majorel_global Twitter Logo Building effective and efficient bot dialogue should be a priority for quality customer service. Carlos Carvalho from junokai (a Majorel company) discusses best practices on @customerthink. Full article here: bit.ly/3DdNvrm Reply Retweet Like 3 Dec 2021 Majorel on Facebook “The capital city of Zagreb is an optimal place for Majorel because it has a spirit of entrepreneurship,” said Thomas Mackenbrock, CEO of Majorel. Our new site in Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. The new site is fully operational, with more than 100 team members already, to which we extend a warm welcome to the #oneMajorel team! Read more here https://bit.ly/3EmrhEQ Majorel Croatia 9 Majorel @majorel_global Twitter Logo We are further extending our nearshore delivery capabilities in the EMEA region. The new site in Zagreb, Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. Read more here bit.ly/3EmrhEQ #oneMajorel Reply Retweet Like 2 Dec 2021 Majorel @majorel_global Twitter Logo Majorel Romania is No. 1 Top Employer in the BPO & Services Industry and came in 7th place cross industries on a national level! Congratulation Majorel Romania team and happy Union Day to all Romanians! bit.ly/3p0Phab Reply Retweet Like 1 Dec 2021 Majorel on Facebook We are so happy to share with you on Romania's Great Union Day that Majorel Romania has ranked No. 1 Top Employers in Romania, within the BPO & Services Industry! Moreover, we are absolutely thrilled to see that we are top rated on a national level as well, proudly taking the 7th place cross industries. The ranking was offered by Undelucram.ro based on the opinion of +100k employees. The evaluation was based on career opportunities, salary package, management, free time versus office time, procedures and company values. Congratulation Majorel Romania team and happy Union Day to all Romanians! Read full article here: https://bit.ly/3p0Phab 1 WE SPEAK YOUR LANGUAGE. AND WE’D LOVE TO HEAR FROM YOU Please get in touch HOME JAK MOŻEMY POMÓC ENGAGING WITH MY CUSTOMERS TO INCREASE THEIR VALUE AND LOYALTY Driven to find a way. Investor Relations Jobs Contact Sitemap Legal notices Privacy policy