Register now Sign in Privacy statement Why reading this information is important We recommend that you read this information carefully, so that you know how your personal information is collected, processed and retained by NAPOLEON GAMES as well as why this is done. This privacy statement also contains more information about your privacy rights and how you can exercise them. NAPOLEON GAMES may make changes to this privacy statement. The most recent version is always available via our website. NAPOLEON GAMES will also inform you of all substantive changes to this privacy statement by email in advance, provided that you have provided your email address to NAPOLEON GAMES. NAPOLEON GAMES processes your personal data conform the General Data Protection Regulation (“GDPR”) and other supplementary legislation regarding the protection of personal data. You can find more information about the Belgian privacy legislation on the website of the Belgian Data Protection Authority (previously called the Privacy Commission) at www.dataprotectionauthority.be. Clarification of meaningful terms Controller: The following companies are the controllers of NAPOLEONGAMES: Lunatim NV is a company limited by shares incorporated under Belgian law, with its registered office at 9320 Erembodegem (Aalst), Korte Keppestraat 23/6, registered with the Crossroads Bank for Enterprises under number 0440.502.239. Lunatim NV holds a B licence under Belgian law for the operation of offline games of chance in a Class II gaming establishment and an additional B+ licence under Belgian law for the operation of games of chance via information society tools. Hereinafter referred to as Lunatim NV. Napoleon Games Sports NV is a company limited by shares incorporated under Belgian law, with its registered office at 9320 Erembodegem (Aalst), Korte Keppestraat 23/6, registered with the Crossroads Bank for Enterprises under number 0880.462.268. Napoleon Games Sports NV holds an F1 licence under Belgian law for the operation of betting in a Class IV gaming establishment and an additional F1+ licence under Belgian law for the operation of betting via information society tools. Hereinafter referred to as Napoleon Games Sports NV. E.C.K. NV is a company limited by shares incorporated under Belgian law, with its registered office at 8300 Knokke-Heist, Zeedijk-Albertstrand 509, registered with the Crossroads Bank for Enterprises under number 0406.949.939. E.C.K. NV holds an A licence under Belgian law for the operation of offline games of chance in a Class I gaming establishment and an additional A+ licence under Belgian law for the operation of (casino) games of chance via information society tools. Hereinafter referred to as E.C.K. NV. Data subject: you or any other natural personal NAPOLEON GAMES collects personal data of. Personal data: any information relating to an identified or identifiable natural person (the “data subject”). A natural person shall be deemed “identifiable” if he or she can be identified on a direct or indirect basis, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Processing: the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment, combination, restriction, erasure and/or destruction of your personal data. Processor: any natural or legal person that processes your personal data on our behalf and upon our instructions. When do we collect your personal data? We may collect personal data from you when you: visit our website (e.g. via cookies); create an account by registering on our website (e.g. via Local Browser Storage); login to your account; upload documents; chat with us via the website; download and use our app; use our payment services; contact our customer service (e.g. via telephone or e-mail). In addition, we may also collect personal data about you from other sources such as the Belgian Gaming Commission to check whether you are registered in the Excluded Persons Information System (“EPIS”) before you are allowed to use our gaming platform. What kind of personal data do we collect, why and on what legal basis? NAPOLEON GAMES shall only collect and use your personal data (1) when necessary to provide the services you have requested, (2) to comply with a legal obligation which we are subject to, (3) when you have consented that we do so, or (4) if we feel we have a legitimate interest to do so that is not detrimental to your right to privacy. To provide the services you have requested To become a NAPOLEON GAMES customer, you must create a player account and accept our Terms & Conditions. This means that you will enter into a contract with NAPOLEON GAMES. In order to enable NAPOLEON GAMES to execute certain obligations stated in that contract (e.g. to settle your winnings), we need your personal data. In addition, we also need your personal data to reply to your requests (e.g. through our customer support service) or any other complaint(s) that you may have. In this regard it should be noted that your personal data might be passed on between the internal departments of NAPOLEON GAMES and/or to external third parties which handle these requests and complaints on our behalf. We will also need your personal data for sending out service messages related to our services, such as warning messages. You can view these types of service messages in your personal preference page (My Profile => Settings => Privacy Preferences (https://en-gb.napoleongames.be/user/privacy-preferences) when you are logged in to your account. The categories of personal data we collect to provide you with our services mentioned above are: Identification and contact details (given name, name, email address, username, birthday and phone number); Transactional data from your account; Payment data (bank account number). Please note that your failure to provide any of these personal data to us might result in NAPOLEON GAMES not being able to provide the requested services to you. To comply with our legal obligation NAPOLEON GAMES is obliged to comply with a number of laws and regulations imposing the processing of your personal data. Below you can find an overview of the main ones: - Gambling Law: NAPOLEON GAMES is requested to collect and to store personal identification data of all of its players. NAPOLEON GAMES is also obliged to transfer these data to the Belgian Gaming Commission (www.gamingcommission.be). - Anti-Money Laundering Law: Gambling providers must deploy all means to prevent and uncover money laundering and take part in the fight against terrorism. Therefore, NAPOLEON GAMES stores and verifies both personal identification data and financial transactional data of all of its players. NAPOLEON GAMES is also obliged to report any suspicious transaction in terms of money laundering to the Belgian Financial Intelligence Unit (www.cfi.be). The categories of personal data we collect to comply with legal obligations, are: Name and surname as mentioned on ID card; Date and place of birth; Nationality; National registration number; Copy of the ID card; Address; Profession; Picture; Signature; EPIS verification. Please note that providing us with abovementioned information is a statutory obligation. Without this information, we will not be able to give you access to our gambling platform. In addition, in case the EPIS verification we receive from the Gaming Commission excludes you from being able to gamble, we are legally obliged to refuse you access to our gambling platform. This decision is taken in an automated way and cannot be undone by human interaction. By using our services, you acknowledge that you are required to provide your actual, accurate and complete data as requested by NAPOLEON GAMES. Furthermore, you must inform us of any changes to your information to ensure it is kept up-to-date and accurate. If you are found to be in breach of your obligations or if we have reasonable suspicion that the information you provide is false or incomplete or in any way contrary to Data Protection Law or this Notice, we retain the right to reject your application for registration or to suspend or terminate your account immediately without notice. In this case, you have no right to any compensation due to the rejection of your application, or the suspension or termination of your account. When you have given consent We may occasionally ask you for specific permission to process some of your personal data for a specific purpose. We will only process your personal data for this purpose if you agree us doing so in advance. We will, for example, ask your consent to: Contact you via email with interesting information about our products and services through newsletters or promotions, both generalized and personalized (unless we have a legitimate interest to send you such information); or Share your contact information in pseudonymized form with online marketing companies such as Google and Facebook (unless we have a legitimate interest in doing so). If you are also known to these companies and your communications and privacy settings allow to share contact information on their platforms, Napoleon Games may show you appropriate ads through their channels. You can manage the personalized ads through the privacy setting of the respective online marketing companies. Include your contact details in our VIP-database if you are a VIP-player of NAPOLEON GAMES, in order to contact you for special VIP-offers or events. You may withdraw the abovementioned consent at any time, without any need to give a reason. An opt-out possibility is provided in every email message received from us. In addition, you can also easily opt-out to all forms of direct marketing in your own preference center (My Profile => Settings => Privacy Preferences (https://en-gb.napoleongames.be/user/privacy-preferences) when logging on to your user account. Once you have withdrawn your consent, we will no longer use your personal data for such purpose in the future. To act in our legitimate interest We may process your personal data where it is in our legitimate interest to do so to be able to run a lawful business, provided that this does not outweigh your interests to protection of your personal data. Processing on the basis of our legitimate interests may, for example, include: The processing of your email address to provide you, as a registered user, with interesting information about our products and services (e.g. through newsletters) that you have shown an interest in; The collection of product-feedback aiming at enhancing our products and services. This concerns, for example, statistical data about the use of our website and services, recordings of conversations from customer support for training purposes or conducting a customer satisfaction survey. Processing of personal data to ensure the security and stability of our services and IT systems. This concerns, for example, scanning for third-party software in our games or other activities in violation of our conditions. We also monitor our IT systems and perform audits and investigations into our security and stability. Your rights in relation to your personal data In order to give you more control regarding the processing of your personal data, you have various rights at your disposal under the GDPR: You can access your data You can view some of the data directly yourself when you sign in to your account. If you want a more detailed overview of the personal data we process or if you want further information on any of our processing activities, you can address an access request to us. You can correct your data It may happen that your personal data is not correct (anymore). You can correct some of the data yourself when you sign in to your account. If you are of the opinion that other data should be corrected or completed, you can address a request for rectification to us. You can have your data deleted You can ask us to delete the personal data we collected and hold on you. However, your request can only be granted under certain circumstances as defined in the GDPR. Some data also needs to be kept by us due to the legal obligations we are under. You can object to your data being used for certain purposes If you disagree with how NAPOLEON GAMES invokes its legitimate interests to process certain of your personal data, you can object to such processing. Objections will be respected unless there are overriding grounds not to do so (e.g. when we process data with the purpose of combating fraud or anti-money laundering). In addition, you always have the right to withdraw your consent for any processing of your personal data based on your consent. To exercise this right, you can opt-out via the link provided in each email message sent to you or via your account. You can ask for a restriction of processing In some circumstances, you have the right to obtain the restriction of processing of your personal data. In such case, your personal data will only be stored and not processed unless with your consent or for the establishment, exercise or defense of legal claims or to protect the rights of third parties or the public interest. You can ask for your data to be transferred to another party You are entitled to ask for personal data that you have provided to NAPOLEON GAMES yourself, to be transferred back to you or to a third party in a structured, commonly used and machine-readable format. How to exercise your rights? If you want to exercise any of your rights relating to your personal data that you cannot exercise directly yourself via your user account, please address your request by email to privacy[at]napoleongames.be. We invite you to formulate your specific request in as much detail as possible. We will also need to verify your identity to guarantee that your rights are exercised by you and not by any other person. We therefore ask you to include the following identification elements in your email: your unique user code (which can be found when logging onto your account) and a copy of your ID card’s front. Without these identification elements we will not be able to accommodate your request. Depending on the circumstances or when any doubt, we may decide to request additional information to verify your identity with more certainty. For your convenience, in the table below, we have summarized how each of the abovementioned rights can be exercised: Right I want to exercise How to exercise such right? What to include in my request? I want to ACCESS my personal data Via my user account; or Via email sent to privacy[at]napoleongames.be Title of request: “ACCESS REQUEST” Content of request: Your unique user code (My profile -> Personal details) Copy of your ID card’s front I want to CORRECT my personal data Via my user account; or Via email sent to privacy[at]napoleongames.be Title of request: “CORRECTION REQUEST” Content of request: Your unique user code (My profile -> Personal details) Copy of your ID card’s front I want to DELETE my personal data Via email sent to privacy[at]napoleongames.be Title of request: “DELETION REQUEST” Content of request: Your unique user code (My profile -> Personal details) Copy of your ID card’s front I want to OBJECT to the use of my personal data Via email sent to privacy[at]napoleongames.be Title of request: “OBJECTION REQUEST” Content of request: Your unique user code (My profile -> Personal details) Copy of your ID card’s front Reasons for which you want to object to your personal data being processed I want to RESTRICT the processing of my personal data Via email sent to privacy[at]napoleongames.be Title of request: “RESTRICTION REQUEST” Content of request: Your unique user code (My profile -> Personal details) Copy of your ID card’s front Reasons for which you believe the processing of your personal data should be restricted I want to TRANSFER my personal data Via email sent to privacy[at]napoleongames.be Title of request: “TRANSFER REQUEST” Content of request: Your unique user code (My profile -> Personal details) Copy of your ID card’s front Details of the (third) party you wish to have your data transferred to Transfer of personal data Your personal data may be transferred to or accessed by third party service providers that NAPOLEON GAMES works with in order to provide its services to you. NAPOLEON GAMES shall ensure the necessary agreements are put in place with such third party service providers to guarantee the safe, respectful and cautious management and administration of your personal data by the third party. In addition, your personal data may also be transferred to third parties or organizations in accordance with NAPOLEON GAMES’ legal obligations (e.g. transfer to the Belgian Gaming Commission or the Financial Intelligence Unit) or when you have provided us with your consent to do so. Within our organization, we may transfer your personal data to different department if this is necessary in function of the purposes of processing. We shall ensure that all our employees and agents are bound by stringent contractual obligations to ensure the protection of your personal data at all times. We see to it that your personal data shall only be accessible by our internal departments or by third parties who require access to the personal data in order to provide the requested services to you. Transfer of personal data to third countries Your personal data shall only be transferred or disclosed to processors or controllers in third countries in so far as we are legally authorized to do so. In so far as such disclosure or transfer is necessary, we shall take appropriate measures to ensure that your personal data shall be significantly protected and that all disclosures or transfers of personal data outside of the EEA take place in a lawful and legitimate manner. In the event that a disclosure or transfer takes place to a country outside of the EEA, for which the European Commission has not determined that this country does not maintain an equivalent level of protection of the personal data, such disclosure or transfer shall always be subject to contractual or other legally binding instruments which under the terms and conditions for the transfer of personal data to third countries, such as the approved standard terms and provisions for the transfer of personal data to third countries as established by the European Commission. Protection of your personal data We have taken all reasonable and suitable technical and organizational measures in order to protect your personal data as well as possible against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data. Your personal information will be treated as strictly confidential at all times. NAPOLEON GAMES puts great importance to the quality of its service and the security of your personal data. NAPOLEON GAMES is externally audited and holds an ISO 9001 quality certificate for service provising and an ISO 27001 certificate for data security. Storage of personal data We shall in principle only retain your personal information for the length of time necessary for the intended purpose of data collection or for as long as legally required. In the event that no legal obligation to store your personal data exists, your personal data shall be erased on a routine basis once the purpose for which the personal data is collected has been achieved. However, please note that we must take into account a number of (legal) retention periods which may oblige us to continue to store your personal data, even after the intended purpose of data collection has been achieved. In accordance with our legal retention obligations, most of your personal information must be retained by us for a period of 10 years following the end of our customer relationship with you. Furthermore, we may store your personal data if you have given us your consent to do so or where such storage is necessary for the establishment, exercise or defense of legal claims. In this last instance, certain personal data may be used for evidence purposes. More information, questions or complaints? If you have a question about our privacy statement or a complaint about the way in which NAPOLEON GAMES processes your personal data, you can address this by: sending an email to our Data Protection Officer via DPO[at]napoleongames.be; or writing a letter addressed to the attention of Napoleon Games’ DPO, Korte Keppestraat 23/6, 9320 Aalst, Belgium. Alternatively, you also have a right to address your complaint to the Belgian Data Protection Authority. Please visit the website of the Belgian Data Protection Authority at www.dataprotectionauthority.be for further information. DISCOVER THE NAPOLEON SPORTS & CASINO APP CASINO GAMES, LIVE CASINO AND SPORTS IN ONE APP! DOWNLOAD THE APP NOW! Download from website SPECIALS HELP FAQ CAREERS ABOUT NAPOLEON CASINOGAMES Online Casino How to play? LIVE CASINO Live casino tables How to play? SPORTS BETTING Betting Live betting Statistics OUR CASINOS Grand Casino Knokke Grand Casino Middelkerke Gaming Halls DOWNLOAD THE APP Casino games, live casino and sportsbets At Napoleon Sports & Casino, I play responsible Partners © 2010-2021 Napoleon Games NVTerms & conditionsPrivacyHelpCookie preferences ENNLFR Cookies Button By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings