Global - English Search Media Center Contact Us SHARE HOME CLIENT STORIES DELTA Avanade Mobile Air Line Platform helps Delta Air Lines improve the customer experience. Business Situation Solution Results Related Stories CONTACT US Business Situation Delta Air Lines wanted to enable its employees to work in new ways that would drive greater productivity, better in-flight operations and personalized customer service. "Delta's 21,000 in-flight professionals are there for the safety and comfort of our customers, and equipping them with innovative solutions means they can better meet our customers' needs on board every flight. This is yet another way we're investing in technology to improve the customer experience." Joanne Smith Senior Vice President, In-Flight Service, Delta Air Lines Solution Avanade, Microsoft, AT&T and Nokia partnered to deliver an advanced mobile in-flight sales and service solution based on the Avanade Mobile Airline Platform. The end-to-end retail platform combined Microsoft Dynamics for Retail software with Avanade’s Connected Store solution to help Delta improve how they serve customers while creating opportunities for revenue. Avanade has integrated the solution into Delta’s operations and will provide ongoing support, maintenance and solution enhancements. PLAY VIDEO Results More than 21,000 of Delta’s flight attendants across the globe have received a Nokia Lumia device powered by Windows Phone 8 – operating over Wi-Fi and AT&T’s 4G LTE network – equipped with Avanade’s Mobile Airline Platform application utilizing Microsoft Dynamics for retail mobile point of sale. The solution enables near real-time credit card processing for on-board purchases, convenient eReceipts that can be emailed to customers, as well as the ability to read coupons displayed on a customer’s mobile device. Delta can take advantage of many features to enhance the in-flight customer experience including the ability for flight attendants to process customer upgrades in-flight, validate credit cards for on-board purchases, and send eReceipts for on-board purchases. Delta Avanade's mobile airline platform to help Delta improve the in-flight experience Related Client Stories Solutions See the services we offer and the vision that informs them. View More Thinking Insights to help you do what you do better, faster and more profitably. View More About Avanade Providing innovative digital services, business solutions and design-led experiences for clients. View More Careers Create change for a living. View More Media Center Keep tabs on how and why we’re leading the marketplace. View More Next steps Learn more about the value our work brings to our clients and their customers. CONTACT US Avanade Solutions Technologies and Capabilities Client Stories Thinking Careers About Avanade Media Center Avanade Trust Center Awards and Recognition Learn more about how we can partner to help you realize results – and recognition. Follow Us Contact Us Global Headquarters 818 Stewart Street Suite 400 Seattle, WA 98101 Phone: +1 206 239 5600 Toll Free: +1 844 282 6233 Send us a Message All Locations By using this site, you agree that we can place cookies on your device. See our Cookie Policy for details. Site Map Privacy Policy Procurement Code of Business Ethics Terms of Use © 2017 Avanade Inc. All Rights Reserved.