Financial services During the last 10 years following the global recession the financial services industry has undergone substantive changes. We’ve helped our clients to navigate this evolution, partnering with challenger brands and global institutions including NatWest Group, TSB, London Stock Exchange and Kensington Mortgages. It is one of the industries we know best and our experts have garnered great experience of helping financial services clients to tackle their biggest people challenges. COMMON INDUSTRY CHALLENGES Compliance with regulatory changes Unstable economy/impact of high street struggles and Brexit Diversity and inclusion Shifting ‘risk culture’ Skills gaps/retaining millennial talent (particularly for insurers) Headcount reduction Falling consumer trust Impact of ‘challenger’ banks. HOW TO TACKLE THEM Focus on culture change Improving leadership behaviours/competencies (new frameworks) Embracing new technology and innovation to improve customer experience Drive to become more customer-centric and personalise service Talent planning to attract and retain the best people Greater investment in learning and development. Want to discuss your people priorities? CONTACT US Join our subscriber list Our people experts publish guides, videos, case studies and lots of other useful stuff. Hear about it first. Name * Email * Get in touch info@etsplc.com +44 (0) 1932 222700 ETS Hersham Place Technology Park 41-61 Molesey Road Hersham Walton-on-Thames Surrey KT12 4RS Follow us on social Other links Legal information © Expert Training Systems plc 2013-2021. All rights reserved.