POSTS What is the difference between MEX and oMEX? JANUARY 18, 2021 What does the difference between MEX and oMEX really mean and how does it work for you as a customer? We gear nerds often talk (and probably a little too long) that a gear can be MEXad or oMEXad. But what does it really mean and how does it work for you as a customer? Without going into details that only us gear nerds get started on, I will here go through the difference and what benefits there are for you as a customer. What does MEX mean? MEX means Mobile Extension and basically means that the mobile becomes an extension - in this case an extension and integration of a switch. This means that your mobile reflects what is set on the company's exchange. In order for you to have a MEXad solution at Tellit, you need a mobile subscription with us. One of the advantages of MEX: as a mobile user in a switchboard, your status syncs completely with the switchboard - if you are busy in a call or meeting, the switchboard "knows" this and acts accordingly. This means that incoming calls flow smoothly and your colleagues see that you are busy in conversations or in a meeting. What does oMEX mean? When we talk about an oMEXad solution, we mean that the switch does not have a mobile extension but plays completely on its own. You usually have an oMEXad solution when the mobile subscription belongs to a different operator than the exchange does. Advantage of oMEX: Although there is no extension to the mobile here, it works really well with a mobile subscription from another operator. This allows you to connect virtually any mobile. Compare MEX and oMEX oMEX MEX Answer exchange calls Connect calls to colleague Visa växelnumret ut vid samtal Synkad status med kalender Styra samtal till valfri telefon (fast eller mobil) Svara och ringa via appen Synkad samtalsstatus Sömlös växel Oberoende mobiloperatör Snabbsvar Det handlar om vilken mobiloperatör man har – samma som levererar växeln eller en annan. Vad ska man välja – MEX eller oMEX? Svaret på den frågan beror alltid helt på hur det ser ut hos er – vilka mobilabonnemang som redan finns eller hur ni vill kunna hantera era samtal. Jag brukar alltid säga att ni oavsett kommer att få en växel med smart kommunikation. 85% av våra kunder har valt en MEXad lösning – dvs en helt synkad och integrerar lösning som gör att företaget får en mer sömlös kommunikation mellan kund och medarbetare. In cases where you choose an oMEXad solution, it is because you have users who simply must have another operator - it can be due to long lock-in time, coverage in the summer cottage, family subscriptions or other dependencies. Want to know more about MEX and oMEX? Get in touch with me or my colleagues. Or are you completely uninterested and just want a really good gear solution? Get in touch. We are happy to answer (MEX in this case). HELLO FROM DANIEL! CEO of Tellit Related articles Martin Petersén will be part of Tellit's board Five benefits of Tellit What is the difference between MEX and oMEX? Creating the best customer experience: Part 3 Creating the best customer experience: Part 2 SHARE: PREVIOUS Creating the best customer experience: Part 3 NEXT Five benefits of Tellit DO YOU WANT SMARTER TELEPHONY? I want to know more! NEXT SERVICES Smart Talk Mobile subscription Cloud switch Download our app Become a client Become a reseller SUPPORT Support & Contact Coverage map Call abroad Abroad Cloud switch Terms & Policies CONTACT Tellit Blekingegatan 1 371 34 Karlskrona kundsupport@tellit.se 020-120 28 82 FOLLOW US Get offers and news. GO! Copyright © 2021 Tellit We use cookies to ensure that we give you the best experience on our website.Ok