About Careers News & Insights English (UK) How we help Who we work with What we do Contact Complaints. Standing by our commitments to deliver a quality service Complaints Policy At Pro we are proud of the services we provide globally, but we understand that sometimes things can go wrong. We take all complaints seriously and have a commitment across our business to treat all customers fairly. Where we have made a mistake, we want to put things right quickly, so we welcome your feedback. How to complain You can contact us regarding your complaint in the following ways: Telephone: You can contact the department you are dealing with and request to make a complaint, our trained staff will collect your details and make sure it gets to the right place. Email: Group.Assurance@pro-global.com Letter: Group Assurance Pro Group Southgate House Southgate Street Gloucester, GL1 1UB To ensure we can understand your concerns as quickly as possible and enable us to thoroughly investigate your complaint, please include the following information in your communication: • A brief overview of your issue • What you would like us to do to resolve the issue • Your name and address • A contact telephone number • Any customer reference number you may have What happens next? We will investigate your complaint quickly and thoroughly, keeping you informed of our progress along the way. Once we have concluded our investigations, we will contact you to discuss the outcome and resolve your issues. We then use the outcome to proactively train staff and improve our service where necessary. We aim to resolve all complaints to the highest standard, however, should you still have concerns you may be entitled to escalate your complaint further. This information will be included in all correspondence from us regarding your complaint. This Complaints Policy was last updated on 1st June 2021. What We Do Underwriting Services Claims Management Financial & Technical Accounting Audit Consulting How We Help Who We Work With About Careers News & Insights Contact Contact information for each of our offices can be found on the contact page. CONTACT INFORMATION Terms of Use Privacy & Cookie Policy Complaints Company Details Copyright 2015–2019 Pro Global Holdings Ltd

About Careers News & Insights English (UK) How we help Who we work with What we do Contact Access Industry Expertise. What We Do Underwriting Services Claims Management Financial & Technical Accounting Audit Consulting How We Help Who We Work With About Careers News & Insights Contact Contact information for each of our offices can be found on the contact page. CONTACT INFORMATION Terms of Use Privacy & Cookie Policy Complaints Company Details Copyright 2015–2019 Pro Global Holdings Ltd