Book a ticket Private hire Partner with us Menu Home Investors 2020 performance highlights 2020 performance highlights CHAIRMAN'S STATEMENT "2020 has, without a doubt, been an unprecedented year for both society in general and businesses everywhere around the world. The impact of Covid-19 has been particularly hard for transport companies, with national and local lockdowns in every market necessitating significant travel restrictions – and even when lockdowns were lifted, the guidance from many governments was for people not to travel and to stay at home wherever possible." We were performing strongly before the crisis with revenue up 17% year-on-year in the first 2 months of the year. As the pandemic hit we saw an 80% drop in passenger demand following lockdown. We mitigated this through proactive customer engagement, limiting revenue loss to 50% and taking swift action to reduce service to save variable costs. Download the Annual Report 2020 "We proactively engaged with customers and authorities in order to secure support and limit revenue loss and we took swift and decisive action to adjust the cost base to limit the flow-through of revenue decline." - Ignacio Garat, Group CEO An unprecedented year OUR RESPONSE TO COVID-19 We ensured the safety and wellbeing of our staff and customers We ensured the Group has sufficient liquidity We rapidly adjusted the cost base We secured customer and government support We built agility in our businesses to respond to changing circumstances. Our 2020 timeline WE'VE SET THE EXIT TRAJECTORY TO EMERGE STRONGER We are confident that our reputation for service and safety, close relationships with customers and improved Balance Sheet mean we are well placed to prosper post pandemic. Read more 2020 PERFORMANCE The pandemic had an immediate and unprecendented impact . Read more READY TO EMERGE STRONGLY FROM THE CRISIS We remain excited by the long-term opportunity. Public transport will continue to play a key role in social mobility as well as a key solution in tackling cleaner air and congestion issues. Our strong reputation for service and safety, close relationships with customers and improved Balance Sheet mean we are well placed to prosper post pandemic. NEW LEADERSHIP 2020 has also been a time of significant change for National Express, specifically in terms of leadership. Read more Divisional review ALSA North America UK & Germany Financial overview Group Income Statement, Group Balance Sheet, Group Cash Flow Statement & Five Year Summary Financial overview 2020 Financial review Decisive action taken to reduce costs and conserve cash. Financial review Investment case Driving our business forward in sustainable and growing markets Investment case Downloads ANNUAL REPORT 2020 Trusted through testing times Download our 2020 Annual Report National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560. QUICK LINKS National Express Foundation About us Sustainability Investors Media Careers CUSTOMERS Contact us © National Express Group PLC 2021. All rights reserved. Site Map Modern Slavery Statement Tax policy Privacy centre Cookie policy Cookies Settings We use cookies to optimise our website's functionality, to create more valuable experiences for you, and to keep our site secure. By clicking on the “Accept All Cookies” button, you consent to our use of cookies. You can change your preferences at any time in “Cookie Settings”. Cookies Settings Accept All Cookies