CUSTOMER SERVICE Now that you have completed your purchase, we would like to take this opportunity to outline the benefits, which are available through Fairview Customer Service. KEY RELEASE Upon legal completion of your new home our key release team will make contact to arrange a formal handover of keys and guide you through the property familiarisation process. INSPECTION We offer a service whereby we arrange for our Inspector to call on you in about four weeks time. Prior to the meeting, we would ask you to list any items you feel need attention so that our Inspector can investigate the points raised and discuss them with you. URGENT HELP If the arranged inspection is at an inconvenient time or if there are any items requiring urgent attention before that date, please contact the Customer Service Department on 020 8366 1271, or write to our Customer Service Department at 50 Lancaster Road, Enfield, London, Middlesex, EN2 OBY, alternatively email to - customerservices@fairview.co.uk HANDBOOK We would like to take this opportunity to outline the benefits available to you through Fairview Customer Service. Find out more The legal bit We would emphasise that you are scheduled to receive only one general Customer Service inspection and it is therefore important that you raise any matters you feel may require attention at that time. Approximately seven to fourteen days after legal completion of your property you will receive a letter to confirm the date for the inspection. Defects that arise after the Customer Service inspection which are judged to be sufficiently serious to be considered “outside the normal building tolerances” must be notified to the Company in writing within the period of two years from the date of the NHBC Certificate for your property. In this category, such items as normal drying-out cracks, shrinkage of timber or general wear and tear are not included. ABOUT FAIRVIEW The group develops a full range of housing from first-time-buyer apartments through to high-specification family houses. Our particular specialism is the provision of low-to-medium cost housing enabling our purchasers to realise their aspiration for home ownership. Find out more Home Buying your new home Land acquisition Sustainability General Privacy Notice Customer service Handbook Recent news Contact us Complaint Procedure About Fairview New Homes Career opportunities Financial information Modern Slavery Statement Employment Privacy Notice Call our team on 020 8023 7092 Email us on enquiries@fairview.co.uk © Copyright 2021 Fairview New Homes Ltd. All rights reserved