HOME ABOUT US CUSTOMERS NEWS CONTACT HOME ABOUT US HOW WE WORK RISK AND COMPLIANCE CULTURE About us What sets us apart Our vision and values Our history Our team How we work Industry context Our portfolio Customer account management Risk and compliance culture Improving customer outcomes Arrow Global Engage Risk and compliance is at the forefront of protecting the reputation of both original creditors and Arrow Global. We are committed to embedding a culture of fairness in everything we do. Risk management and compliance is driven throughout our business via a ‘three lines of defence' model, a financial services industry standard approach. Having multiple levels of risk management and oversight helps to ensure we achieve our overall goal of bringing about fair and appropriate outcomes for all customers. We seek to achieve this via mechanisms such as: Servicer management framework Learn more Internal staff training Proprietary Collections Bureau (PCB) Learn more As part of our on-going efforts to put the customer at the heart of our business, we are committed to continuous improvement and to identifying, managing and controlling conduct risks. To achieve this, our leadership team are fully engaged in risk committees and forums designed to consider customer outcomes. We are proud of our history of leading industry efforts to improve standards by proactively engaging with industry bodies, with whom we work closely to ensure that we meet industry best practice. We are an inaugural member of the Continuous Improvement Programme established by the Debt Buyers and Sellers Group (now the Credit Services Association) in partnership with PricewaterhouseCoopers LLP. Similarly, in 2011, Arrow Global became the first debt purchaser to successfully complete a voluntary Information Commissioner's Office (ICO) data protection compliance audit. On 1st April 2014, the FCA took over from the Office of Fair Trading (OFT). We secured FCA Interim Permissions and are now well advanced in our plans to apply for FCA authorisation. We look forward to continuing our commitment to fair customer outcomes via our strategy, policies, processes and people. © Legal information Terms & Conditions Privacy and cookies notice Debt sales Sitemap Arrow Global Limited is authorised and regulated by the Financial Conduct Authority (FCA) for accounts formed under the Consumer Credit Act 1974 (as amended). It is registered on the FCA Consumer Credit Register under registration number 578436.