Show accessibility tools COVID-19 FAQ's Coronavirus information This is an uncertain time for the whole country, we understand that even under ‘normal’ circumstances coming into a hospital can be a difficult time for many people, therefore this list of Frequently asked questions has been compiled to assist visitors and patients to our hospitals in addition to information patients will be sent in the normal course of their treatment. If you have further questions please do not hesitate to contact our Patient Advice and Liaison services. Last updated 8 October 2021 Appointments When are services coming back? Will I get a new date for my postponed operation? How long will it take to get an appointment? How can I check if my appointment is being rescheduled? Will all outpatient appointments be done via telephone or video clinics? Will I have to be tested before I come in for my operation or outpatient appointment? What will it be like when I attend my appointment? I have Cancer. Is all my treatment still going ahead? I have an appointment but have a persistent cough – should I still attend? Coming into hospital Can I visit my loved one in hospital? Is it safe to come into the hospitals? Do I need to take any special precautions when I visit one of your hospitals? Is patient transport available? Social distancing, masks and hand hygiene Do I still have to wear a mask when I come in for my appointment? Why are we asking visitors to continue to wear face masks after national restrictions have lifted? What if an outpatient/visitor is unable to wear a face mask? Does my face covering worn for religious beliefs/cultural practice qualify? Can I wear a homemade face covering or a mask with a valve? What is the difference between a face mask and a face covering? What happens if an outpatient/visitor does not have a face mask when they come to the hospital? Are there any specific hand hygiene rules we should follow? How will you adhere to social distancing guidance in your hospitals? Infection prevention and control Do staff have enough Personal Protective Equipment (PPE)? Will equipment be cleaned after each use? Will cleaning be stepped up in public areas? How will patients with suspected or confirmed coronavirus be kept segregated from other patients? How do you know clinicians and other staff are coronavirus free? Will all staff be wearing PPE when they see patients? What are you doing to protect patients with conditions that mean their immune system is supressed, such as cancer, who need surgery? Will patients from care homes or hospices be tested before discharge? Getting medical help What if I need medical help urgently? Can I still visit A and E? Should I go to my GP rather than the hospital? I have symptoms, how do I book a coronavirus test? What if I start to show coronavirus symptoms when in hospital? Hospital facilities Where can I park? Do I have to pay for parking? Are your restaurants still open? Have you moved wards round? Is your pharmacy still open? Is the pharmacy the best place to go if I have symptoms? You might also like Get in touch Our hospitals Parking and facilities Services A-Z Visiting times Wards A-Z University Hospitals of Morecambe Bay NHS Foundation Trust Westmorland General Hospital Burton Road Kendal LA9 7RG Tel: 01539 732288 Email: trust.hq@mbht.nhs.uk Quick links Visiting times Bay Hospitals Charity Work with us Privacy policy Become a member Request your medical records Website accessibility statement