Participant Log in Search Contact Us Primary Menu What We Do Who We Serve How We’re Different Our Impact Resources About Us Cerner invests in Healthcare Education and Decision Support and Saves $9.4 Million Type of business Publicly traded global healthcare information technology (HCIT) solution company Total employers 29,000 worldwide; 18,600 U.S. Demographics Average age, 35; 60% male; 40% female; mostly white-collar Business Strategy Reduce spend for high cost conditions and highly variable diagnoses, including musculoskeletal conditions. Improve medical literacy and provide evidence-based care for employees. Ensure the highest quality of care and best outcomes as well as maximize the investments in employee benefits. Business problem In 2014, Cerner wanted to control medical costs while also supporting individuals with complex medical conditions. The Company shifted to a consumer-driven health plan (CDHP) benefits strategy for U.S.-based associates and knew education would be essential to enable more active participation in healthcare decision-making. Key to Cerner’s strategy was offering tools and educational programs that empower associates to make valuable decisions—which can increase quality and reduce unnecessary treatment. Our Solution Cerner launched the “My Medical Ally” program, powered by ConsumerMedical, a multi-channel program focused on surgery and treatment decision support, expert second opinion capabilities, and evidence-based information modules for all medical conditions. The Surgery Decision Support® (SDS) program provides evidence-based information and personalized support for a participant’s diagnosis and treatment options. If participants elect to proceed with surgery, ConsumerMedical guides them to Centers of Excellence programs. At the beginning of the program, Cerner offered a $500 incentive to associates facing hip and knee replacements, lower back and weight loss surgery, and hysterectomy—all high-variation, high-cost procedures. In 2019, Cerner introduced a $1,000 penalty/requirement and a predictive model and outreach program to increase program engagement, which resulted in a 315% increase in engagement. If I hadn’t gotten the second opinion per your recommendations, I would have likely gone forward with a surgery I would not have needed. Key Takeaways Plan design changes and cost-sharing shifts alone may not be sufficient to contain rising healthcare costs over time. A comprehensive, high-touch medical decision support program can result in significant cost savings and high participant satisfaction. When they are fully informed about their treatment options, employees are empowered to make smart healthcare decisions. • Incentives work to drive employee engagement; penalties with predictive analytics can increase utilization even more than incentives. Penalties do not reduce employee satisfaction with the program. Program Results RETURN ON INVESTMENT: $16:$11 TOTAL PROGRAM SAVINGS: $9.4M 17% ENGAGEMENT 97% ASSOCIATE SATISFACTION Want to increase engagement by 315%? Cerner did it by using our shared decision support services. Oh, and they also saved $9.4 million in healthcare costs. View All Case Studies CASE STUDY Honeywell’s Surgery Decision Support Requirement Honeywell’s move from an incentive to a surgery decision support requirement increased ROI from 2.6: 1 to 7.6: 1. It also increased satisfaction from 94% to 96%. Read more Interested in how we can help? We’d love to answer your questions. SELECT THE GROUP THAT BEST DESCRIBES YOU Select the group that best describes you Employer Health Plan Partner Participant Email Subscribe to our blog We’d love to keep you in the loop. Subscribe Contact Us WHAT WE DO Our Services Expert Medical Opinions Guidance & Navigation Advocacy & Ongoing Support WHO WE SERVE Participants Employers Health Plans Strategic Partners HOW WE’RE DIFFERENT Our Clinical Expertise Innovative Technology Experience & Outcomes OUR IMPACT Participant Experience Testimonials & Stories Case Studies RESOURCES Resources Center Integration Support Blog ABOUT US Our Story & Culture Diversity & Inclusion Clinical Leadership Team Executive Team Careers Join Our Clinical Network SUBSCRIBE TO OUR BLOG We'd love to keep you in the loop. Email © 2016 - 2021 Consumer's Medical Resource, Inc CONNECT Facebook Twitter Linkedin LEGAL Terms of Use Privacy Policy