Login to Energy Online Contact us Home Business Farm Home Switch Moving Home Plans & Prices Saving Energy Help Power NI Perks / Help / Billing / My bill is higher than us... Due to increased demand, call wait times are longer than usual. You can submit a meter reading or make a payment online. For non-urgent queries, please use our website contact form. X Help & Support Billing My bill is higher than usual If your bill is higher than you expected there are a number of reasons why this might be. Was your last bill estimated?( it may have been a low estimate and this bill is ‘catching up’ ) Are you comparing a winter bill to a summer bill? Energy bills are typically higher in winter than in summer. Have your circumstances at home changed, for example a family member returning from University or perhaps the arrival of a new baby? This can increase the amount of electricity used around the home. Have you installed any new equipment or increased the use of existing appliances, such as a tumble drier or an electric heater? Has there been a tariff increase since the last bill was issued? You would have received a letter informing you about this. Do you have a faulty appliance? Have you had an electrician check this? For more information on understanding your bill For more information on how you can save money on your electricity bill If none of these examples apply and you are still concerned please call us on 03457 455 455 and we will look into this for you. Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes. Home Energy Check Find how much you could save with our new energy calculator. Answer a few simple questions about your home and you'll get a free energy report on how energy efficient your home is. find out more Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes. Previous Question Next Question Help us improve our customer service! Was this answer helpful? No Yes Help Switching to Power NI Keypad Billing Pricing Direct Debit Customer Support Covid-19 Moving House Energy Online Power NI App Power NI Perks Electric Vehicles Landlords & Tenants Meter Readings Renewable Generation Keypad+ Eco Energy Tariff Plans & Discounts Energy Online Direct Debit Keypad Economy 7 Eco Energy Electric Vehicle Saving Energy Renewable Generation Save Energy Help Switching to Power NI Keypad Billing Pricing Direct Debit Customer Support Trustpilot About us Legals Modern Slavery Statement Codes of Practice Complaints Careers News & Media Contact us Power NI Energy Ltd trading as Power NI © All Rights Reserved. We use cookies and other similar technology (Strictly Necessary Cookies) to help us operate our website, personalise content/ads, provide social media features and to analyse site traffic. We also share information about your use of our site with our social media, advertising and analytics partners. If you'd like to accept all optional cookies, select “Accept All” or else you can choose which types you'd like to accept in “Cookie Settings”. For more information about the different cookies we are using, please read theCookie Policy Cookies Settings Accept All Cookies