German English Contact center Country profile DHL Global express logistics Mail Press Career about us Important information May 11, 2015 DHL Austria | Important information | May 11, 2015 Important Information 05/11/2015 Current security notice: Forged e-mail messages in circulation Currently, fake email messages are increasingly being sent on behalf of the Deutsche Post DHL Group. In these fake emails, the name and layout of Deutsche Post DHL Group or its brands such as “Packstation” or “Postpay” are copied in order to appear trustworthy. The e-mails often contain attachments with allegedly outstanding invoices or with alleged collection notes for upcoming deliveries. In some cases, there are also internet links that can be used to download the alleged content. Other e-mails in turn contain Internet links to Internet pages in which you are asked to enter the access data, e.g. for your Packstation account. In reality, these attachments or Internet links are used to attempt to install malware on your computer or to steal your access data for Internet services from Deutsche Post DHL Group. These emails are NOT from Deutsche Post DHL Group. If the content of an e-mail is suspicious or if the sender is unknown, we recommend that you observe the following safety instructions: Do not open any attachments or run any files provided. Do not click any internet link in the email. Do not reply to the sender under any circumstances. Never enter access data for Deutsche Post DHL Group services if you are not sure that you are really on the desired website. How can I tell if an email is not from DHL? Please check otherwise whether you are really expecting a shipment. In fake e-mails, the sender of the e-mail pretends to come from DHL, but a closer examination of the sender reveals that the e-mail does not come from dhl.de. In real e-mails, the link for tracking and tracing always starts with the address nolp.dhl.de. Fake e-mails point to other addresses that either only appear to come from DHL or have no relation to DHL. If you are unsure whether an e-mail is genuine, we recommend that you do not click on the link in the e-mail, but instead manually click on the consignment number contained on the website www.dhl.de or www.dhl.atin the search mask for shipment tracking. Alternatively, check your email inbox to see whether an order confirmation has been received from a mail order company. The DHL app and Paket.de offer further options for shipment tracking. Forward suspicious emailsphishing [at] deutschepost.decontinue. Then delete the suspicious email. If you have any questions, please do not hesitate to contact usdhlat@dhl.com to disposal. Back to overview Contact center DHL Express DHL Parcel DHL Global Forwarding DHL Freight DHL Global Mail DHL supply chain about us Company portrait Green solutions Sectors Corporate responsibility Raise awareness against fraud Official Logistics Partner SitemapAccessibilityTerms of UsePrivacy and cookies 2015 © DHL International GmbH. All rights reserved.