Contact Us Dealer Source ABOUT US TOTAL SOLUTIONS SUCCESS STORIES NEWS OUR HISTORY JM&A Group was established in 1978 by automotive legend and pioneer Jim Moran. 1978 1987 1991 1995 1997 1997 2002 2003 2003 2004 2007 2010 2012 2013 1978 Jim Moran established Tender Loving Care (TLC) in 1978, which eventually grew into JM&A Group, one of the largest F&I companies in the automotive industry. 1987 JM&A Group exceeds one million contracts sold. 1991 JM&A Group reaches 100 associates. 1995 Our Gold Check Certified used vehicle marketing program is introduced to dealers. 1997 The JM&A Group St. Louis Claims Center opens. 1997 JM&A Group’s Performance Development Center (PDC) is established to support the training needs of dealers’ F&I departments. 2002 JM&A Group launches JM&A Connect – an innovative online system that provides dealers with real-time service contract information and improves dealership efficiency. 2003 JM&A Group celebrates 25 years. 2003 JM&A Group launches a strategic alliance with Volkswagen Credit Inc. as the brand’s preferred F&I provider. 2004 JM&A Group is awarded the J.D. Power Award for Highest Dealer Satisfaction based on the 2004 Dealer Contract Satisfaction Survey. 2007 JM&A Group launches a strategic alliance with Kia Motors America as the brand’s preferred F&I provider. 2010 JM&A Group introduces its data mining program, AutoSales2, to improve customer retention for its dealers. 2012 JM&A Group launches its new electronic contracting process to a small group of pilot stores in preparation for a nationwide roll-out. 2013 JM&A Group celebrates 35 years of history. About JM Family Enterprises JM Family Enterprises, Inc., founded by Jim Moran in 1968, is a $15.1 billion company with approximately 4,200 associates. Its primary subsidiaries include: Southeast Toyota Distributors, the world’s largest independent distributor of Toyota vehicles; World Omni Financial Corp., a diversified financial services company; JM&A Group, one of the leading independent providers of finance and insurance (F&I) products in the automotive industry; and JM Lexus, the largest volume Lexus dealership in the world. Headquartered in Deerfield Beach, Fla., JM Family has major U.S. operations in Jacksonville and Margate, Fla.; Commerce and Alpharetta, Ga.; Mobile, Ala.; and St. Louis, Mo. Interact with JM Family at Facebook.com/JMFamilyEnterprises. FOR CONTRACT HOLDERS 800-327-5172 Contract Questions: 800-443-9841 GAP Claims Information 800-722-4603 www.mygapclaim.com mygapclaim@jmagroup.com FOR DEALERS 800-553-7146 jmainfo@jmagroup.com 500 Jim Moran Boulevard Deerfield Beach, Florida 33442 FOR TECHNICAL ISSUES AND JM&A DEALER SUPPORT 866-519-1901 jmacustomerservice@jmagroup.com FOR TRAINING 866-899-1606 jmapdc@jmfamily.com 500 Jim Moran Boulevard Deerfield Beach, Florida 33442 ©2018 Jim Moran & Associates Inc. All Rights Reserved.