Downloads Partner Locator Open search Open menu You are here Previous level FREQUENTLY ASKED QUESTIONS Meet our Technical Support Team Combined, our Technical Support team have been working with Apollo products for over 50 years! Together they keep track of the frequently asked questions you get in touch about, and to make things simple, they’ve answered some of them below. If your question has not been answered on this page, please email techsales@apollo-fire.com or dial +44 (0)23 9244 2706. Our Technical Support team are available: 8:30-4:45 Monday - Thursday 8:30-4pm Fridays Warren Moyle Senior Technical Support Engineer Steve Claxton Technical Support Engineer General FAQ's How can I tell how old a detector is? Can you send me datasheets, certificates and Installation Guides? Compatibility Are XP95, Discovery and Soteria Compatible with each other? Are Series 65 and Orbis compatible? Is Series65 compatible with AlarmSense? Does Series 65 work on all conventional panels? Testing & Maintenance Why do I have to use a lot of spay when testing my Discovery detector? How do I test Soteria Dimension? How often do detectors need to be replaced? How often do detectors need to be tested? AlarmSense Is Series 65 compatible with AlarmSense? My AlarmSense Manual Call Point will not trigger the alarm, however when a detectors is put into alarm it works? Addressable Device Wiring Do in's and out's matter? Sounders Why does the Ancillary Sounder Base not activate with the rest of the sounders? Addressing XPERT Cards & DIL Switches How does binary addressing work? What about the extra pip on Soteria if I put it on an XP95 base? My remote indicator does not activate when the addressable detector goes into alarm? Specialist Detection How do I add an XP95 I.S. circuit to my loop? How do I add an Orbis I.S. circuit onto my system? How do I add I.S. Sounders onto my system? XPander Can you have 126 devices logged onto one interface? How many combined detector and sounder bases can I put on an interface? How many loop addresses does that take? BS 5839 Parts 1 & 6 What is the ideal distance between beam detectors? How do I download Apollo's pocket guide or register for CPD's? Privacy Terms & Conditions All Legal Apollo Fire Detectors Ltd. Registered in England No. 1483208 Registered Office: 36 Brookside Road, Havant, Hampshire, PO9 1JR. © Copyright 2018 Apollo Fire Detectors. Apollo Fire Detectors Limited is a Halma Company. We Use Cookies By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.Cookie Policy Cookie Settings Accept All Cookies