Contact Live Chat Privacy Policy At Vindis we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure. 1. Who we are? Vindis is a family owned business and we are committed to protecting and respecting your privacy. We are the data controller (contact details below). This means we decide how your personal data is processed and for what purposes. 2. Your personal data – what is it? Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in, or likely to come into, the data controller’s possession. The processing of personal data is governed by the General Data Protection Regulation (GDPR). Data collected: Name Address Contact Details – E-mail and telephone Vehicle details Lifestyle Voice recordings of telephone calls ‘Live Chat’ records Cookie, Pixels or Beacon information (for more details please see our Cookie Policy) Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), fleet size and company details (some of which we may obtain from an online or public business directory). When purchasing a new car, we are also required to collect your date of birth, a requirement of the DVLA. If you opt to use our funding facilities we will also collect additional information on behalf of the Finance Company. This information is sent electronically by us and is not retained once the application is submitted. 3. How do we process your personal data? We comply with our obligations under the Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. 4. What is the legal basis for processing your personal data? The uses of your data detailed along with the basis for each one. Legal basis for processing What we use your personal information for Explanation Contract To process, and keep you informed of the progress of, an order or service/repair. To setup protection policies or register product guarantees that you have purchased from our Insurance Provider. Processing is necessary for us to fulfil either a verbal or written contract for the supply of goods or services. Consent To propose a finance agreement. To carefully selected partners We will only use your data for this purpose with your explicit consent. Legal Obligation To provide you, if required, with a Statement of Demands and Needs. To register a new car Processing is necessary for compliance with a legal obligation. Legitimate Interest To advise you of recommended maintenance, service and MOT requirements for your vehicle. To update the manufacturer with your current contact details and vehicle service and repairs. To allow the provider of the manufacturers, and our Customer Experience Feedback programme to contact you. To setup your Warranty and, when applicable, make a claim. To register an MOT. To advise you of new models. To keep you updated on Vindis Upgrade. To maintain our own accounts and records. To share your contact details with Vindis Group Ltd who provide Sales and Aftersales contact services for us. To keep you informed of our current offers, news, charity work, competitions and events across the Group Processing is necessary for us to carry out our duty of care and to ensure all customers receive a level of service in line with your, our and the manufacturers expectations. 5. Sharing your personal data Your personal data will be treated as strictly confidential and will only be shared with the following companies in order to carry out our duty of care and, in any event, only if it’s part of the service we are providing for you. We do not provide your data to any other company or sell it to Third Parties. The manufacturer. The manufacturer’s New warranty provider. The manufacturer’s Used warranty provider, For Audi, Volkswagen, SEAT and ŠKODA this is VWFS & Opteven Services SA to provide you with the product and notify you about important changes or developments to the features and operation of those products and services - Manage your account, including responding to your enquiries and complaints - Comply with audits - Carry out risk management - Carry out customer modelling, statistical and trend analysis, with the aim of developing and improving products and services Vindis Group Ltd. June 2018 VWFS may share your information with other Volkswagen Group companies for audit purposes, risk management and to carry out customer modelling, statistical and trend analysis, with the aim of developing and improving products and services, and to comply with legal requirements. We will not disclose your information to anyone else except: - Where the law says we may or must do so - To companies that provide services to VWFS and/or Volkswagen Group United Kingdom Limited toperform activities relating to your contract and/or to protect our rights and/or property - To our franchised retailers to manage claims under your warranty cover If your personal information is stored outside of the UK, we will require your personal information to be protected to UK standards. Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy which is available: - At their website: www.insurewithvolkswagen.co.uk - By contacting them at DPO@vwfs.co.uk - From the retailer submitting your application for our product For Bentley and Ducati the used warranty provider is Car Care Plan The manufacturer’s, and our, Customer Experience Survey provider. The manufacturer’s marketing agency. Companies we have a joint venture or agreement to co-operate with. Driver and Vehicle Licensing Agency. Driver and Vehicle Standards Agency. Key providers of products and services, including insurance products, which are part of the service we offer. Our providers of business solutions software such as Customer Relationship Management and Dealer Management Software. Vindis Group Ltd who provide Sales and Service contact services for us as well as keeping you informed on the latest news, events, launches and charity work across the group. Our marketing partners for text and print fulfilment services. We will only share your data with other third-party companies if: They are compliant with the GDPR. They do not use your data for any purpose other than that for which it was provided. You have given your explicit consent. Or, should the Vindis Group acquire or dispose of businesses in the future, we may also share your personal information. If a change to our Group happens, then other parties may use your data in the same way as set out in this notice. In addition, there may be legal requirement to release information such as for the prevention, investigation, detection or prosecution of criminal and Road Traffic offences amongst others, plus Civil enforcement or Parking Toll, Bus Lane or other infringements. 6. How long do we keep your personal data? We only keep data for as long as there is a legal requirement, needed, consented or for the purpose it was given. An enquiry from a new customer that hasn’t opted in and not purchased from us - 12 months after the last contact date. An enquiry from a new customer that has opted in but not purchased from us - 18 months from the opt in date. Existing customers, and customers that purchase a product or service from us, 7yrs from the date of thelast purchase from us (Sales or Aftersales). This also meets other requirements for retaining contracts and our duty of care. 7. Your rights and your personal data Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: - The right to request a copy of your personal data which we hold about you. The right to request that we correct any personal data if it is found to be inaccurate or out of date. The right to request your personal data is erased where it is no longer necessary for us to retain such data. The right to withdraw your consent to the processing at any time. The right to request that the data controller provide the data subject with his/her personal data and, where applicable, to transmit that data directly to another data controller, (known as the right to data portability). [Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means]. The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing. The right to object to the processing of personal data, (where applicable). [Only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]. The right to lodge a complaint with the Information Commissioner’s Office. 8. Further processing If we wish to use your personal data for a new purpose, not covered by this Privacy Policy, then we will publish an updated policy explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions, this can be found on www.vindisgroup.com. Where and whenever necessary, we will seek your prior consent to the new processing. A copy of the Privacy Policy for the manufacturer can be found on their website as listed below audi.co.uk volkswagen.co.uk skoda.co.uk ducati.com volkswagen-vans.co.uk seat.co.uk 9. Contact Details To exercise all relevant rights and/or queries, or to make a complaint, please email datahelp@vindisgroup.com You also have the right to complain to the Information Commissioner’s Office. To report a concern visit: https://ico.org.uk/concerns/ or you can call their helpline on 0303 123 1113. Vindis Group Cookies Policy Vindis Group Ltd. is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section of our Privacy Policy outlines how we use cookies, why and how you can manage what cookies are stored on your device. By using our websites (on desktop, tablet or mobile device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply. Vindis Group reserves the right to make changes to our Cookies Policy. Any changes will appear here and become effective immediately. Any continued use of our website is taken that a user agrees to such changes. What are Cookies? Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience. There are different types of cookies and those ones on the Vindis Group website are listed and described below: First party cookies These are set by the Vindis Group website. Only the Vindis Group website can read them. In addition, we do have an external company that we use to analyse our website, the analytical data to help us to improve the website structure, navigation and contact. Each separate company will set their own cookie to do this. Vindis Group stores a session record against an individual user via the following formats: Session cookies These are stored while you’re browsing. They get deleted from your device when you close your web browser (for example, Internet Explorer, Chrome, Safari, etc.) Third party cookies These are set by someone other than the owner of the website you’re visiting. The Vindis Group website contains content from other sites, e.g. YouTube, which may set their own cookies. Also, if you share a link to a vindisgroup.com page, the service you share it on (e.g. Facebook) may set a cookie on your browser. The Vindis Group has no control over third party cookies. Where a cookie is a third party cookie, visit the providers’ website for more information. A list of third party cookies used on the Vindis Group website arte listed below: Cookie What is it used for? apis.google.com Used in Google Analytics/Tag Manager to monitor user activity. accounts.google.com Used in Google Analytics/Tag Manager to monitor user activity. platform.twitter.com Is used and is required in the Social Hub section of the website for tweet button. facebook.com Required for the use of the Like/Share Facebook buttons in the Social Hub section of the website. staticxx.facebook.com Required for like/share button against social hub judgeservice.com Judge Service is an independent website that we use to review vehicle sales and the results of these populate a star rating and user generated content for our website, e.g. customer reviews. Judge Service stores cookies, one when loading the dealership page and another when clicking for the reviews model. youtube.com Any page on the Vindis Group website with a video on it from YouTube will have a third party cookie. Other tracking technologies From time to time, we may embed external content from other third party websites within our website. We also partner with third parties who provide services for us which you can navigate to from our website. These third parties may use cookies. You can find out about their approach to cookies on their websites. Also, some sites use things like web beacons, clear GIFs, page tags and web bugs to understand how people are using them and target advertising at people. They usually take the form of a small, transparent image, which is embedded in a web page or email. They work with cookies and capture data like your IP address, when you viewed the page or email, what device you were using and where you were. How to restrict or block Cookies You can block or restrict cookies set by any website, including Vindis Group and any subsidiary website, by using the browser settings on each browser you use, on each device you use to access the Internet. Please be aware that some services may not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your Internet browser. For independent advice on Cookies please visit the ICO website: https://ico.org.uk/for-the-public/online/cookies/ Home Locations About Vindis Group Careers Contact Us Brands Audi Volkswagen ŠKODA Ducati VW Commercial SEAT Bentley Drivers Vindis on Demand FAQ Maintenance Book a Service Servicing at Vindis FAQ Vehicles Search From Stock Built For You Offers From Vindis Finance Vindis Upgrade Motability Business Users Vindis Group Ltd., 1 Washingley Road, Huntingdon, Cambridgeshire PE29 6WP Registered in England No. 1879045 | VAT No. 638 4921 13 © 2019 VINDIS GROUP. ALL RIGHTS RESERVED. TERMS AND CONDITIONS | PRIVACY POLICY | COOKIES POLICY