clientzone Terms & Conditions Version: 1 Effective Date: 14 September 2020 Last Reviewed: August 2020 By accessing, browsing or otherwise using our website www.mdgroup.com (“our Website”) and using our mobile apps (the “Apps”) you agree to be bound by these terms of use. ABOUT US Our Website and Apps are controlled and operated by MDE Services Group Limited and its affiliates including MDE Healthcare Services Inc. MDE Services Group Limited is a limited company registered in England and Wales. Our registered office address is: MDE Services Group Limited, Building 329, Doncastle Road, Bracknell, Berkshire, RG12 8PE, United Kingdom. UK Company registration number: 9954663. HOW TO CONTACT US You can contact us by email at info@mdgroup.com if you have any questions, comments or complaints about our Website or Apps. BY USING OUR WEBSITE AND APPS YOU ACCEPT THESE TERMS By using our Website or the Apps, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Website or the Apps. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU These terms of use refer to the following additional terms, which also apply to your use of our Website and the Apps: Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website and the Apps, you consent to such processing and you warrant that all data provided by you is accurate. Please note that they may be other privacy information that are more specific and relevant to you and for more information you can contact our Data Protection Officer at privacy@mdgroup.com Our Cookie Policy, which sets out information about the cookies on our Websites. CHANGES TO THESE TERMS OF USE We keep these terms of use under review and make amendments from time to time. Every time you wish to use our Website or the Apps, please check these terms of use to ensure you understand the terms that apply at that time. Any changes will be effective immediately upon posting to our Website and your continued access, browsing or other use of our Website and the Apps constitute your agreement to all such terms of use. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@mdgroup.com. ACCESS TO AND USE OF THE WEBSITE AND THE APPS We are the owner or the licensee of all intellectual property rights in our Website and the Apps and the material on it (including all text, trademarks, data, graphics, layout, logos, images, music or other audio material, clips, films or other moving images, algorithms, product details and/or software published or otherwise available on the Websites from time to time). All such rights are reserved. Subject to these terms of use, we grant you a limited, temporary, revocable and non-exclusive license to access, browse and use our Websites for your personal and non-commercial use only (except to the extent allowed in a contract we have with your organization). Except as set out in the limited license above (or as required under any applicable law), no part of our Website or Apps may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent. In particular, you are not permitted to republish any part of any Website on another website or any part of the Apps, in any other medium (print, electronic or otherwise) or as part of any commercial service without our prior written permission. All the intellectual property rights referred to above remain owned by us or our licensors. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website or the Apps will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. ACCEPTABLE USE OF OUR WEBSITES While accessing, browsing and/or using our Website or the Apps you must: comply with all applicable laws, regulations and codes; not link to any part of our Website other than the homepage; not frame or use framing techniques to enclose our Website or the Apps, or any part of our Website or the Apps, without our prior written consent; not establish a link to our Website in any website that is not owned by you; not modify, or attempt to modify, all or any part of the content on our Website or the Apps; and/or not gain or attempt to gain unauthorised access to our Website or the Apps, the server on which our Website is stored or any third party server, computer or database connected to our Website or the Apps. Whilst you may link to the homepage of our Website, you must only do so in a way that is fair and legal, does not harm our reputation and does not suggest any form of association, approval or endorsement of you, your goods or services and/or your website by MDE Services Group Limited. If you wish to link to or make any use of content on any of our Websites other than that set out above, please contact info@mdgroup.com. TERMINATION OR SUSPENSION OF YOUR ACCESS TO OUR WEBSITES AND THE APPS Our Website is made available free of charge. The Apps are being made available pursuant to a contract we have with your organization. We do not guarantee that our Website and the Apps, or any content on any of them, will always be available or be uninterrupted. At any time and without giving you any advance notice, we may permanently or temporarily and for any reason: terminate, suspend or deny your access (whether in whole or in part); terminate your permission to link; and/or remove or edit any content, and in such circumstances all our liability (as well as the liability of our directors, employees or other representatives) for any loss whatsoever arising from our removing or editing content and/or your limited use of or inability to use such Website or the Apps (either in whole or in part) is excluded, insofar as it is possible to do so in law. We will try to give you reasonable notice of any suspension or withdrawal. THIRD PARTY LINKS Our Website may contain links to third party websites. We are not responsible for, nor do we endorse or approve in any way such third party websites or their content. If you decide to access any of the third party websites linked to our Website, you do so entirely at your own risk. ADVERTISERS IN THE APP We accept no responsibility for adverts contained within the Apps. If you agree to purchase goods and/or services from any third party or otherwise access any third party websites who advertises in the Apps, you do so at your own risk. The advertiser is responsible for such goods and/or services and if you have any queries or complaints in relation to them, your only recourse is against the advertiser. DISCLAIMER The content on our Website and the Apps is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website and the Apps. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied are now expressly excluded and no representations, warranties or terms of any kind are made in respect of our Website and the Apps or the content, including, without limitation, warranties of satisfactory quality, accuracy, adequacy, conformity to description or fitness for any particular purpose. In particular, but without prejudice to the foregoing, we accept no responsibility for any technical failure of the internet and/or the Apps, or any damage or injury to users or their equipment as a result of or relating to their use of the App. Your statutory rights are not affected. LIMITATION OF LIABILITY Whether you are a consumer or a business user: We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user: We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or the Apps or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our Website or the Apps; or use of or reliance on any content displayed on our Website or the Apps. In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. If you are a consumer user: Please note that we only provide our Website and the Apps for domestic and private use. You agree not to use our Website or the Apps for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM We do not guarantee that our Website or the Apps will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, devices and platform to access our Website and the Apps. You should use your own virus protection software. You must not misuse our Website or the Apps by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website or the Apps, the server on which our Website are stored or any server, computer, database or device connected to our Website or the Apps. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. ENFORCEMENT If the whole or any part of any provision of these terms of use is or becomes invalid, void or unenforceable for any reason the same shall to the extent required be severed from these terms of use and rendered ineffective so far as is possible without modifying the remaining provisions of these terms of use and shall in no way affect the validity or enforceability of any other provisions. WAIVER No waiver by us of any breach of these terms of use shall constitute a waiver of any other prior or subsequent breach and we shall not be affected by any delay, failure or omission to enforce or express forbearance granted in respect of any of your obligations. GOVERNING LAW AND JURISDICTION These terms of use and/or your use of our Website and the Apps shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction over any dispute which may arise. 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