Ficolo CUSTOMER PORTAL SERVICE STATUS ENGLISH Avaa alavalikko Clouds Networks and Security Colocation Climate Neutral Company CONTACT US Smart Hands Ficolo Smart Hands services let you exploit the capabilities of an expert organization truly focused on IT tasks, allowing you to focus on building your business. Benefits of Smart Hands Smoother and faster installations Around the clock service: No need to set up own organization for 24/7 support Faster incident resolution and less downtime Easier service upgrades Preventative maintenance Support with projects such as migrations Read how Smart Hands Services exceeded Raisoft’s expectations READ MORE Technician and Professional Services Ficolo Smart Hands services are divided into Technician and Professional work. Ficolo Technician services in brief include all physical work at the data center such as: Installations Troubleshooting Testing Cabling Logistics support Any other customer instructed work Professional services consist of e.g.: Log management Monitoring Capacity management File recovery Ficolo has also duty personnel to perform tasks 24/7 including emergency work or planned work outside office hours. Service requests are typically invoiced by time used in half an hour intervals, but can also be ordered as packaged solutions with certain number of agreed hours per month. Contact us Antti Kivalo Sales Director +358 44 77 44 399 antti.kivalo@ficolo.com Kim Gunnelius Chief Commercial Officer, International Sales +358 44 77 44 316 kim.gunnelius@ficolo.com Seppo Ihalainen Chief Executive Officer +358 44 77 44 300 seppo.ihalainen@ficolo.com Leave a contact request: Name Company Email* I'm happy to have Ficolo contact me for sales and marketing purposes* SEND Ficolo Ficolo Ltd Helsinki Office: Mittalinja 1, FI-01260 VANTAA Pori Office: Konepajanranta 4, FI-28100 PORI Twitter Twitter LinkedIn LinkedIn Facebook Facebook Youtube Youtube Sales sales@ficolo.com Tel: +358 2 624 8500 CONTACT US PRIVACY NOTICE Support support@ficolo.com Tel: +358 2 624 8501 CUSTOMER PORTAL SERVICE STATUS Join our mailing list Sign up to our newsletter to receive the latest news from Ficolo. SIGN UP