Better Business Bureau® Set my location Menu Find Near US Search HomeMassachusettsNorth GraftonRoofing ContractorsNortheast Home & Energy SharePrint Business Profile for Northeast Home & Energy Roofing Contractors At-a-glance Contact Information 21 N Main St North Grafton, MA 01536 Get Directions http://www.northeast-home.com Email this BBB (508) 839-7001 8:00 AM - 5:00 PM Want a quote from this business? Get a Quote Customer Reviews 4.83/5 Average of 30 Customer Reviews Read Reviews Start a Review Customer Complaints This business has 0 complaints Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 12/30/1992 Years in Business: 41 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview View all 1 photos Business Details Location of This Business 21 N Main St, North Grafton, MA 01536 Email this Business BBB File Opened: 1/31/1985 Years in Business: 41 Business Started: 4/30/1980 Business Incorporated: 10/28/1986 in MA, USA Accredited Since: 12/30/1992 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. BBB records show a license number of 106353 for this business, issued by Office of Consumer Affairs & Business Regulations. The expiration date of this license is 7/20/2022. These agencies may include: Office of Consumer Affairs & Business Regulations 10 Park Plaza, Suite 5170 Boston MA 02116 (888) 283-3757 Fax: (617) 9738798 http://www.mass.gov/consumer Email this BBB BBB records show a license number of CSSL-099195 for this business, issued by Department of Public Safety. The expiration date of this license is 6/21/2023. Read More Business Details Industry Tip BBB Tip: Hire a trusted roofing contractor to repair, replace roof Read More Customer Complaints 0 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Customer Reviews 30 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Mallory D (3 stars) 10/26/2021 We cannot recommend buying windows from Northeast Home & Energy. This is how it took seven months to get 11 windows. In an effort to be objective, I will include only facts. (1) The supplier: (a) They didn't manufacture two of the windows in our order, so we had to wait an additional seven weeks for the last two windows. (b) One of those last two windows was the wrong size, so we had to wait another seven weeks for the last window. (c) Two of the screen latches were broken on the windows that did initially arrive. They did get fixed. (2) The installation: (a) The installers removed a window that there was no replacement for yet, citing a miscommunication with the supplier. The old window sash was screwed into the frame for seven weeks, unable to open for airflow in the largest area of our home during the summer. (b) Another window was installed 3/4cm away from the interior sill and the interior casing bowed away from the frame from being forced inward to cover the gap. The company president looked at it and said it was due to the sill depth of the house and probably couldn't be changed. He claimed that this "wouldn't bother" him but sent an installer to look at it. The installer got the window closer to the sill but not flush. My husband had to help him install the window flush with the sill. (c) The remaining two windows arrived, and one was the wrong size, which was discovered after the old window was removed. The old sash was screwed into place, unable to open for an additional seven weeks while a new window was manufactured. The company deducted the cost of this window and its installation. (d) The new window arrived and was installed, but did not include a screen. We had to wait an additional five weeks for the screen. (3) The communication: (a) They said six weeks to get the windows, and after six weeks we had received no update, so we had to reach out to them for an update. (b) They gave an installation date, then pushed it back. (c) They did not tell us when the windows were being delivered, so they were delivered when no one was home and just sat out in plain view in the driveway all day. (d) I asked the installers to cover the carpet in the bedroom because we didn't want boots on the carpet. They covered a small corner and walked all over the rest of the carpet. (e) The work order included blocks to put inside the window sills to make AC unit installation easier and not damage the windows. I asked about them three times in the two days of the initial installation and never received them. I see they get many positive reviews, which is part of why we chose them too, but we will not be hiring their services again. Northeast Home & Energy Response 11/04/2021 We would like to apologize for our company falling short of your expectations. While we wish you had a much more positive experience, we understand your frustrations. It has been a very tough year with windows as lead times are 4x longer than normal times with high demand, shortage of labor and material shortages due to COVID. We wanted to provide the last window at no charge to help alleviate the issues you experienced. We are speaking with our manufacturer to see if they can help provide additional compensation for your experience and will keep you updated. When we spoke, we were glad to hear that you are happy with the new windows and that your home's heating up much quicker, as well as noticeable noise reduction. Although we are disheartened by this review, we do value and appreciate you sharing your concerns with us. Your feedback has been discussed at length internally to ensure these issues do not arise again. Northeast Home & Energy Response 11/08/2021 Update: We have reached out our window manufacturer regarding the multiple issues and delays you faced during the installation of your windows. ******* ********* has agreed to compensate you $500 and our company will also match with an additional $500 for a total of $1,000. Again, we apologize for the miscommunication and inconveniences during your project. We hope to earn your business in the future to provide you with an experience that better reflects our company. Customer Response 11/17/2021 Thank you. We greatly appreciate this commitment to customer service and believe that you will continue to provide this level of customer service to future business. In the end, as you stated, we are pleased with the noise reduction and heat retention of the Harvey windows. Read 29 More Customer Reviews Business Categories open category: Roofing Contractors open category: Siding Contractors open category: Windows open category: Window Installation open category: Insulation Contractors Local BBB BBB Serving Central and Western MA and Northeastern CT More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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