HOME PRODUCTS NEWS CAREER ABOUT US CONTACT Polystar › Home › Customer Insight › Big Data › Intelligent Data Provider A A A Network Insight Customer Insight Subscriber Analytics Marketing Analytics Corporate/VIP Analytics Big Data Intelligent Data Provider Load and feature testing POLYSTAR - AN INTELLIGENT DATA PROVIDER DELIVERING REAL TIME INSIGHTS To succeed in a the new world of communications it is crucial for Communication Service Providers to act on real time insights of their subscriber base. Operators will gain a better understanding of their subscribers’ behaviour and get an instant view on what service they were using, when and where they were used, and what quality they were experiencing. This real time insight helps communication service providers to run their operation more efficiently. BUSINESS VIEW Turn your Real Time network data into actionable business intelligence Polystar provides turnkey, end-to-end solutions that enable service providers to move from reactive to more proactive use of the data, turning this into actionable business intelligence. We provide solutions that address the needs of various stakeholders within the operator’s organization, such as Company Executives, Network operation & Engineering, Roaming & Interconnect, Customer Care, Product Management, and Marketing departments. Furthermore, Polystar’s solutions can feed other systems and be used as source of enriched data for third-party solutions or in-house applications. Real Time Application Awareness Extracting detailed traffic information in real time has become an integral part in the information value chain for big data analysis. By enhancing monitoring capabilities with mobile aware deep packet inspection, network operators can benefit from even stronger big data analysis to make better sense of the information goldmine. With the DPI capability embedded in the probes, operators will not only get information about data usage, but also obtain a full insight into applications being used. Furthermore, Polystar’ probes with its leading metadata extraction capability take DPI to the next level. It allows to see the application being used, as well as applications within an application. Lower Integration Costs Network operators can leverage a vast competence Polystar has in KPIs and correlations. Customer can rely on the Polystar data, and save costs by enriching their existing systems with this data. As an information gateway, Jupiter converts the signalling data to business objects, delivered in timely manner as mediated xDR’s, or pre-calculated KPI’s, avoiding repetitive development of same functionality, particular complex correlations. TECHNICAL VIEW POLYSTAR - AN INFORMATION HIGHWAY With real time information in existing system operators will be able to leverage already made investments, with additional real time insights to increase e.g. customer experience by resolving more calls in first line, or analyse user activities to create new offerings and reach increased revenues. › Click to enlarge The data collection or source of information can either be Polystar own DPI powered probes, or feeds from 3rd party systems, such as network elements or existing legacy probes. Feeds to 3rd party systems can be provided directly on the raw feeds. Information processing Through Polystar mediation process the collected data is correlated, enriched with e.g. CRM data for one or multiple use cases, such as customer care, marketing, product management, etc. Value Output to 3rd Party systems The xDRs are used in correlation with other types of sources in order to feed and support the operators’ big data strategy. The transaction detail records xDRs provide enriched network information, including both signalling and user data metrics. The xDRs created by Polystar’s solution provide added value for third-party applications such as customer experience management, fraud, roaming management, revenue assurance, interconnect billing reconciliation and OTA systems. The output from the information processing is available to 3rd party systems in three different ways; Stream of aggregated KPI’s - Polystar logic and knowledge Stream of enriched xDR’s – build your own logic Ad-Hoc Query API - access to Polystar databases as needed, e.g. suitable for integration with customer care. © Polystar 2014 Login Sitemap