Login Solutions Industries Let's talk Workplace Experience Workplace Devices Workplace Connectivity Workplace People Work From Anywhere Enterprise Services Platform Our highly automated and proactive Enterprise Services Platform takes support to a whole new level. Talk to digital workplace guide Enterprise Services Platform Changes the Game View or download our Practical Guide to Service Desk in the Cloud to see how Intelligent automation digs deep into users’ devices to find out what’s wrong and then fixes the issues immediately. Our service desk analysts are able to analyze what’s been occurring on the devices on a timeline to see exactly when a device began to degrade. They can also see the event that may have caused it. A dashboard provides a comprehensive view of device health as well. Virtual Assistance is provided by our Pica chatbot – a single source for any support needs one may have. Pica can be integrated with existing client collaboration tools for easy access. It is designed to get things done, not just provide basic information or refer you elsewhere. That means Pica actually identifies device issues and fixes them, processes service requests, and acts as a personal assistant. Self-service provides users with the ability to help themselves. Enterprise Services Platform lets people get support on their own terms. This includes an automated password reset solution that meets the user where they most need help: at the Windows login screen. Also available is a service portal with access to knowledge in any format (for example articles, video, audio, etc.). You can also create tickets and service requests processed via back-end automated workflows for maximum efficiency. Multiple data points are captured to measure the end user experience. Simple satisfaction with service provided is not good enough. Enterprise Services Platform captures real-time data during the support process to provide valuable insight into how delighted users really are with the service they’re getting. This includes Digital Experience Monitoring data, micro-surveys, sentiment scoring and Voice of the Customer/Net Promoter Score. Leading Healthcare Payer Organization How One Leading Healthcare Organization Achieved Digital Transformation of its User Support The Problem: The client sought leading-edge technology, tools, and innovation to transform its support to 1,900 users and their 2,500 devices while significantly reducing support costs. The Effort: Pomeroy deployed its integrated Enterprise Services Platform and Service Desk in the Cloud with predictive & proactive endpoint management and omnichannel user support including voice, chat & automated intelligent chatbots. The Results: Dramatically improved user & device uptime, faster issue resolution and ≈25% cost reduction over 5 years. Can’t find what you are looking for? Talk with a digital workplace guide Workplace. Optimized. Solutions Solutions Workplace Experience Workplace Devices Workplace Connectivity Workplace People Work From Anywhere Industries Industries Retail Manufacturing Financial Services Healthcare About About Us Contact Leadership Team Partners Careers Code of Ethics Diversity & Inclusion Insights Insights News Tech Talks Case Studies Login We believe your workforce should have everything they need to do great work, whether that’s at home, in the office, or in a coffee shop. That’s why Pomeroy supplies and supports smart technology quickly. With our help, you can easily run an agile, intelligent, fully enabled digital workplace. Contact Us +1.859.689.3526 Pomeroy Technologies, LLC. U.S. Headquarters 1020 Petersburg Road Hebron, KY 41048 Privacy Policy Terms of Use Returns Policies & Procedures © Pomeroy Technologies LLC. We use cookies on our website to give you the best experience possible. These small bits of data stored on your computer help our site operate and provide analytics so we can more readily show you relevant content. Click to learn more Cookie Settings Accept All