Accessibility A. A. Customer service Good service thinks ahead: We ensure really satisfied customers because we don't stop at service, we know what else your customers need. Always there, always better: Our service makes more possible We are there when your customers want us. We take care of customer service for you. In doing so, we authentically reflect your company and your brand, we ensure that your customers feel that they are in excellent hands and remain connected to you in the long term. And we develop your customer relationships. In other words: We don't stop at excellent service, but instead leverage cross-selling and upselling potential with which we can increase your sales. We combine service with sales. Intelligent data and analysis tools provide our employees with valuable support, for example with information on the consumer behavior of the respective customer or with individually tailored offers. In addition to classic service and order hotlines, we process invoice inquiries, handle your complaint management and, of course, can also be reached by your customers via email, chat and all social media channels. 30+ years Experience in customer service outsourcing. 100 million Omnichannel contacts annually in over 30 countries. 6,000+ Customer service professionals in Germany and Switzerland. Case studies and insights on the subject of customer service Case Study | RPA How we made customer service for Germany's most popular travel and mobility provider (un) weatherproof 16/09/2020 10 mins Introduction of an RPA solution for DB Dialog GmbH Case Study | Customer Excellence Wie wir den Kundenservice einer führenden Airline von "Economy" zu "First Class" entwickelt haben 16/08/2020 Multi Channel-Kundenservice für eine der größten Airlines in UK. Insight | Social Media 3 Fragen an … Tino Haltenhof zum Einsatz von WhatsApp im Kundenservice Sabine Haas 12/09/2019 5 Minuten Insight | Customer Excellence Starke Marken durch starken Service Dominik Bernauer 30/01/2020 5 Minuten Sie möchten ihren Kundenservice fit für die Zukunft machen? Kontaktformular Zurück zur Übersicht Who we are Über Capita Newsroom Kontakt Quick links Karriere Mediathek capita.com Legal Impressum Datenschutzerklärung Leitlinien zur Informationssicherheit Procurement Policy Lieferanten-Charta Responsibility Report UK Gender Pay Gap Report UK Modern Slavery Statement Verbinden We use cookies to enable you to make the best possible use of our website. In order to continuously improve our website, we collect data for statistical and analytical purposes. With these cookies we measure, for example, how often users return and which functions they use. The information collected by these tracking and performance cookies does not identify any individual visitor. Data protection | imprint Agree Change settings