Algotech Contact centers Voice biometrics Incoming and Outgoing calls Predictive Dialing Solutions Self-service voice information portal Integration of telephony with business applications Contact center management Automatic Speech Recognition Call recording Schedule changes Social media Unified Communication Enterprise class solutions Services Case study Home page Products and services Contact centers Print it out Contact centers The call center is an organizational unit or a separate unit that provides outsourcing services. It is assumed to handle a large number of telephone connections. It is a way of ensuring customer satisfaction, reducing costs and / or making a profit. Call centers are no longer restricted to large institutions, but have become the common norm in companies trying to establish a highly satisfied customer base. Depending on the nature of the business, call centers use different approaches to interacting with the customer: a common type is a call center that processes incoming calls, a so-called inbound call center. However, the call center need not only play a passive role in communicating with customers; it can also be used to address customers directly in an outbound call center, the so-called outbound call center. As a result of maximizing the efficiency of hardware resources and maximizing the efficiency of operators, it is often used to combine inbound and outbound traffic in one Contact Center (blending). With the increase in the use of other means of communication, call centers focusing only on voice communication have become contact centers as the norm. They are able to receive or initiate interactions with customers through numerous channels. Usually these are e-mails, SMSs, instant messaging (IM), etc. Social networks (Facebook, Twitter, NK and many others) are also used more and more in the Contact Center, thus complementing the communication with customers in a natural way. The next step in the development of customer service is represented by so-called context centers. Calls (or other interactions with clients) are seen more as conferences than simple consultant-client conversations. The result is a modern way of handling customer interactions. The customer is not directed to individual services (call segmentation, self-service tools, waiting in line, talking to a live consultant), but is in the center of attention and has access to all the necessary tools and services that the customer may need. The client is then not switched to them, but the necessary resource or service (such as voice, video, and consultant) is added to the ongoing call / interaction conference. Algotech's portfolio includes a wide range of products and tools for effective Contact Center management for all customer groups, from small enterprises to large international companies. Algotech cooperates with the world's leading producers of telecommunications technologies in order to provide the highest quality telecommunications solutions. Standard products are adapted to the customer's needs and / or our own solutions are developed to suit individual needs. Services offered: Consulting and design Consulting and analytical services Implementation of new Call / Contact Center Modernization, extension and modernization of existing solutions Construction of backup systems and systems continuity maintenance centers Full PSO (Professional Services Department) services and system integration Voice systems application development (IVR), outbound / inbound campaign applications, reporting, custom programming 24/7 system service and maintenance SLA services Basic training on delivered solutions Language EN CZ SK HU SR PL RO JP SI Site Map RSS Terms of use of the website 2011 © Copyright Algotech . All rights reserved.