Please click here to read our FAQs We wanted to update you as to how we are managing the Covid-19 (Coronavirus) Pandemic at LloydsPharmacy Clinical Homecare. Firstly, and most importantly, we will continue to make your deliveries and arrange nursing as planned and as required. As a healthcare provider we have an exemption which allows us to deliver to you during national and regional ‘lockdowns’ and we will be using appropriate levels of PPE to keep you and our frontline colleagues safe. We provide an essential service and understand that you rely on the safe and regular delivery of your medication. We are having to make a few changes to how our service is delivered We won’t be able to check your fridge and rotate your stock as we would have previously – we want to minimise direct physical contact with our patients and our frontline colleagues to reduce risk of contamination for both you and them. However, where there is a need our colleagues are trained and equipped with the right PPE to do so. We won’t be asking you to sign for your delivery – as a precautionary measure, to reduce the potential risk of infection, our frontline colleague will sign the device on your behalf, as agreed and instructed by the NHS. Some extra reassurance We use hand sanitiser before and after every delivery we make. We are committed to keeping you and our workers safe by taking additional precautions. We also have stringent reporting processes in place to ensure we follow a strict delivery protocol issued under guidance from the NHS which reduces the risk of cross contamination. Communication changes Whilst we continue to receive high volume of calls, we would like to thank you for your support and understanding. We’ll continue to monitor the situation daily. This may mean a change in how we communicate with you. We will be utilising a mixture of e-mails, phone calls and text messages where possible to keep communication channels open and respond to Government guidance. If you have any queries, we would encourage you to e-mail enquiries@lpclinicalhomecare.co.uk and one of our colleagues will get back to you as soon as they can. Our Coordinators are not medically trained so if you feel unwell and/or have concerns or questions about coronavirus, please visit www.nhs.uk/coronavirus Frequently Asked Questions We have created a Frequently Asked Questions (FAQs) document which provides answers to common questions received. The situation and updates with COVID 19 are changing on a daily basis so the information in this document, may not always, be up to date so do always check the latest online Public Health Guidance. Click on a question to see the answer LPCH business and employees How is LPCH affected by the virus? If an employee of LPCH tests positive for the virus will we be notified? What is the timeframe for notification? What precautions are you taking in the office? Stock Are your stocks affected? Delivery Are LPCH going to be able to continue making my deliveries? How will deliveries continue to be made within locked down areas? What precautions are you taking before delivering to me as a patient? Do you carry hand sanitisers in your van? Are you using them? What if I cannot collect my delivery from the doorway due to weight or health reasons? How do I know you haven’t just been to someone who is infected? Have you delivered to anyone with the virus? Why can’t you come in / rotate my stock / check my fridge like you used to? Why can’t I sign for my delivery, as I’m the patient? Are LPCH employees being vaccinated? Patient returns and collections Are LPCH going to be able to collect my sharps bin? Are LPCH able to collect medicines, medical devices or medical equipment? Why are you double bagging or shrink-wrapping collections? Nursing Are LPCH Nurses going to be able to continue making visits? How will Nurse visits continue to be made within locked down areas? What precautions are you taking before completing a nurse visit to me as a patient? Do the nurses have hand sanitisers in their car? Are you using them? How do I know you haven’t just been to someone who is infected? Have you visited anyone with the virus? Are LPCH employees being vaccinated? The National Clinical Homecare Association, of which LPCH is a member of, have created a page on their website with helpful further information on COVID and Homecare Services. Please click here to access the information on the NCHA website. 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