I am a Homeowner Intermediaries COVID-19 Pepper Money Careers Blog Contact Home About us Our Products Existing Customers Loan Calculator Complaints Complaints Our complaints procedure We would like to hear from you if you are unhappy with our products or conduct. We have a Complaints Procedure that includes clear standards so that you know what to expect from us. We will try to resolve your complaint as quickly as possible. If we resolve your complaint by the end of the third business day after it was made and you have accepted our response, we will write to you to confirm this and to provide information in relation to what you can do if you remain dissatisfied. Get in touch with us If you would like to discuss a complaint about your mortgage application or pay-out, please contact us: Tel: 0333 014 3125 Email us Post: 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BZ For all other complaints, please contact us: Tel: 0333 014 3125 Email us Post: PO Box 1189, Uxbridge UB8 9EF What if my issue isn't resolved within three working days? When can I expect to hear from you? How can I get in touch with the Financial Ombudsman Service? Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it. Broker Partners 02922 331220 broker@optimumcredit.co.uk Existing Customers 0333 014 3125 customerservices@optimumcredit.co.uk Optimum Credit Ltd PO Box 1189 Uxbridge UB8 9EF Information Data Protection and Privacy General Mortgage Conditions Tariff of Fees & Charges Complaints Interest rates Securitisation history Accessibility Modern Slavery Act Careers We are always on the lookout for talented people who get a kick out of doing a great job, have a passion for excellence, and love working collaboratively with other colleagues. If you want a fast-paced environment, real career progression opportunities and somewhere to showcase your skills and experience, this is the place for you! View our current vacancies Optimum Credit Ltd is authorised and regulated by the Financial Conduct Authority under registration number 710410. You can confirm our registration on the FCA’s website or by contacting the FCA on 0800 111 6768. Optimum Credit is a member of the Finance and Leasing Association and follows its Lending Code. Optimum Credit Ltd Registered office: Haywood House South, Dumfries Place, Cardiff CF10 3GA. Registered in England and Wales No. 08698121. Calls may be monitored or recorded for training, compliance and evidential purposes. All Second Charge Mortgages are subject to status, available to homeowners only and secured by a mortgage over your property.