Home About us Solutions Resources Contact Managed Cloud Services What are Managed Cloud Services? Cloud Managed Services provide solutions right up the entire IT stack that fill the gaps in your IT infrastructure beyond the cloud. Our Managed Cloud Service capability has adapted to emerging IT solutions over the years, enabling you to bolt on additional support services and custom-built support capabilities for your environment. Our consultative-led approach determines what is the right solution for your business, backed by industry-leading support and management of your cloud. eir evo Managed Cloud Services eir evo has redefined how Cloud Managed Services should be implemented and delivered to your organisation. 1 Outsourced Helpdesk Our Service Desk is the first point of contact for immediate response, continuously focusing on the needs and priorities of our user. The team will triage, mitigate and resolve and in the event of a require escalation, we will gather information to allow for rapid solution response. 2 Hardware Support Our Support Service team will triage, diagnose and repair all ICT assets outside of the eir evo environment, including dispersed office locations. 3 Systems Infrastructure Support The Systems Infrastructure Service delivers your daily system administration tasks and management on the cloud solution, with a wide array of skilled resources to maintain performance, capacity and availability of your environment. 4 Backup Support The Backup and Replication Support Service provides operational technical Backup support to clients on your own identified environment. The service monitors, manages and supports your environments and backup and replication related issues. 5 Application Support Service The Application Support Service provides the skills needed to support and administer the business applications utilised by end users. We provide management, maintenance and support to defined applications that directly underpin business services. 6 Network Infrastructure Support The Network Infrastructure Service provides operational technical support on all your identified network and Wi-Fi infrastructure, from various manufacturers outside of the connected eir evo network. Elevate your business Azure Managed Services eir evo’s Managed Service for Azure is truly a cloud-era managed service that encompasses the complete design, delivery and daily operational support of your Azure environment. CloudStore eir evo CloudStore gives you a single web interface to get a full overview of all of your cloud services with us. It includes a full range of features and services that will give you complete visibility, control and foresight into your IT environment. Why choose eir evo? Highly certified 150 skilled engineers available to your organisation Expert in cloud technologies Next generation technology management solutions developed over 25 years Dedicated account manager Dedicated Business and Technical Account Management teams Operational excellence Multiple monitoring solutions with issue alerting for all IP-enabled devices What is follow the sun support? Follow the sun IT support is available to all eir evo clients. Where traditional IT companies operate a reduced workforce during out of office hours, eir evo seamlessly switches support and monitoring between our offices. This gives our managed service clients 24x7x365 access to tier 3 level support when they need it, no matter what time zone the business operates in. Need a technology partner so you can focus on the future? Get in touch to arrange a chat. Contact us Back to top eirevo.ie Accessibility services Legal Privacy policy Terms & conditions LinkedInTwitter Cookies Settings eir evo is a trading name of eircom UK Limited. Private Company Limited by Shares. Registered in England and Wales. Registration Number 03478971. Registered office - Davenport House, 16 Pepper Street, Glengall Bridge, London E14 9RP. © 2021 eir. All rights reserved. eir evo Cookie Policy eir evo uses cookies for functionality, performance and marketing purposes. By clicking “Accept All”, you agree to the storing of cookies on your device to enhance your on-site experience and assist in our marketing efforts. We also use cookies to analyse aggregated site usage, which is retained only by eir evo. To find out more or to opt out of our analytics cookies, visit our Privacy Policy Cookies Settings Reject All Accept All