Home > Profiles > Activity > Services > Quality in optics: 2,500 certified opticians in September, 4,000 expected at the end of 2014 Display: NEWS LIST All the news View By: Dated October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 Center of interest Accessibility Environment - ISO 14001 revision Risk management and OSH Innovation Management and performance QSE Quality - ISO 9001 revision security Lean DD / RSE-ISO 26000 EFQM Silver economy Activity Agribusiness Automotive Aeronautics and space Banks / Insurance / Finance Construction Water and sanitation Energy Industry Health and medico-social Services Sports and leisures TIC Transport and logistics Tourism Electrotechnologies 09/19/2014 Optical quality: 2,500 certified opticians in September, 4,000 expected at the end of 2014 AFNOR Certification notes a meteoric increase in the number of opticians who obtain recognition for the quality of the services offered to consumers. They should be close to 4,000 by the end of the year and are already more than 2,500 across France. Developed with the support of consumer associations in particular, the Quality in optics certification is impartial proof of the quality of the services provided in stores. It covers the entire optician's service, from reception to after-sales service, including the delivery of optical equipment and taking into account the customer's needs. Certification is issued store by store. 15 service commitments 1 are independently audited by AFNOR Certification. It allows an optician (independent, franchisee / cooperator or branchist) to display, rightly, his professionalism. A certificate that is regularly questioned The optical quality certificate is given to the optician if he provides proof of compliance with the 15 commitments to the AFNOR Certification auditor and during a mystery visit. Controls are then carried out each year. Only stores that respect the 15 commitments over time have the right to display the certification on their storefront or in the store. On the other hand, stores are responsible for setting up a system for recording and managing consumer complaints. This system is also checked regularly by the AFNOR Certification auditor. Certified opticians everywhere in France Each individual can identify certified stores by city and region on the site http://www.procontact.afnor.org/ Quality certification in optics can be issued to all opticians (independent, franchisees / cooperators, branch operators or others) who meet the commitments of the AFNOR Certification reference system. Find out more ___________________________________ 1 The 15 audited service commitments: respect for professional ethics, courteous reception and relations, easy access to products, professional and personalized advice, compliant products and the requested value for money, support in relations with health insurance organizations, mutually beneficial relationships with health professionals, meet customer expectations by respecting the medical prescription, offer reasoned choices to the customer, have a personalized follow-up of the order and honor it, explain and respect the guarantees offered, give advice on '' maintenance of optical equipment, respond to complaints related to commitments within 15 days, assess customer satisfaction each year. top of page TRADES Panorama standardization Organisation du système français de normalisation La Normalisation & Vous La vie des normes Forum aux questions (FAQ) Panorama édition Les services d'information Prestations sur mesure Découvrez les solutions pour vous simplifier l’utilisation des normes Panorama certification Enjeux Engagements Accréditations Partenaires Recherchez une prestation Entreprises certifiées Panorama formation Multiplier les compétences Une pédagogie innovante L'éventail des formations ESPACES PRIVÉS Adhérents Experts en normalisation Base de connaissances pour les experts Bureaux de normalisation Auditeurs Espace client certification Espace titulaires marque NF Experts en certification Membres du réseau NF GROUPE Qui sommes-nous ? Valeurs Achats responsables AFNOR en quelques dates Relations internationales Accueil presse Les communiqués de presse Adhérer pour agir PROFILS Agroalimentaire Aéronautique et spatial Automobile Banques/Assurances/Finances Construction Eau et assainissement Electrotechnologies Energie Industrie Santé et médico-social Services Sports et loisirs TIC Tourisme Transport et logistique Achats Documentaire Maintenance Métrologie Production RH et formation Artisans et TPE Associations de consommateurs Enseignement Entreprises Laboratoires et centres techniques Organismes publics et collectivités territoriales Particuliers Accessibilité EFQM Environnement - révision ISO 14001 Gestion des risques et SST Innovation Lean Management et performance Qualité - révision ISO 9001 QSE DD/RSE-ISO 26000 Sécurité Silver économie ATLAS Choisissez un continent Afrique Amérique Asie Europe Océanie Choisissez un pays Allemagne Bulgarie Espagne France Italie Pologne Portugal Roumanie Royaume Uni / Irlande Russie Choisissez une région Alsace - Lorraine - Bourgogne Aquitaine Bretagne Centre Ile de France - Champagne-Ardenne Languedoc-Roussillon Limousin - Poitou-Charentes Midi-Pyrénées Nord - Pas de Calais - Picardie Normandie Outre-Mer Pays de la Loire Provence-Alpes-Côte d'Azur-Corse Rhône-Alpes - Auvergne - Franche-Comté CARRIÈRES Nos engagements Votre carrière Une diversité de métiers Nos offres d'emploi Candidatures spontanées Nos offres de missions LES SITES AFNOR Choisissez Achats Concept Eco Achetons durable Affichage environnemental AFNOR Pro Contact BiVi Qualité BiVi Métrologie BiVi Fonctions Documentaires BiVi Maîtrise des risques Blog Enjeux Boutique Formation Boutique Certification Boutique Certification de personnes Boutique Normes Clients Hotelcert Ecolabels Enquêtes publiques Espace client certification Espace Enseignants Espace titulaires marque NF Fonds AFNOR Hotelcert Marque NF NF Validation Réseau social Qualiléo Afrique de l'Ouest Algérie Allemagne Bulgarie Chine Corée Inde Indonésie Italie Iran Japon Liban Malaisie Maroc Maurice Pakistan Pologne Roumanie Royaume-Uni / Irlande Russie Taïwan Tunisie Turquie Thaïlande Vietnam BOUTIQUE Accueil Normes et produits d'édition Normes & Recueils Livres Solutions & Services Accueil Formations et compétences Formations techniques Séminaires Cycles de formations Formations diplômantes Les solutions conseil E-Learning Certification de systèmes, produits, services, tests en ligne Certification de personnes OUTILS Contactez-nous Lexique Flux RSS Lettre d'information Alertes Abonnez-vous Réseau social Qualiléo Téléchargez Adobe Flash Player Accessibility | Legal notices | Contact GROUP TRADES PROFILES ATLAS CAREERS SHOP PRIVATE SPACES