Enlighten OPEX +612 9232 2771 info@enlighten-opex.com Healthcare EIM Select Country OUR WORK INDUSTRIES INSIGHTS ABOUT START A CONVERSATION Enlighten Partner Insights THE HYBRID WORKFORCE OF THE FUTURE LEARN MORE 1 2 3 4 5 YOU'LL SEE RESULTS. GUARANTEED. On average, our clients see: 28% EMPLOYEE ENGAGEMENT GAIN Pulse surveys consistently show engagement gains with comments like "Enlighten Team Turbos keep us focused on our goals on a daily basis" 60% BACK OFFICE PRODUCTIVITY GAIN 60% productivity gains within 20 weeks, often 100% gains within the first year. There's no faster way to measurable cost savings 40% IMPROVED CUSTOMER SERVICE Typical gains include reduced complaints, cycle times and backlogs (20-70%), together with improved quality and gains in Net Promoter Scores (40%) LEARN MORE ABOUT THE RESULTS YOU CAN EXPECT CLIENTS AND THOUGHT LEADERS SPEAK TO OUR EFFECTIVENESS "Productivity gains and cost reduction are critical for our clients, but high customer service levels are just as important. We know from experience that the Enlighten Operational Excellence program gives our clients specific tools to achieve clarity around increasing productivity and customer service, while lowering costs and driving a high-performance culture." JOHN VAUGHN VICE PRESIDENT, DST SYSTEMS, INC 2 3 DATA AND MANAGEMENT DISCIPLINES TO ENGAGE & EMPOWER. ALL IN ONE PLACE. An Enlighten transformation empowers team members and managers with actionable daily metrics. The software solution provides powerful forecasting and planning tools which, together with the introduction of management disciplines, drives continuous improvement. Our SaaS solution requires minimal IT involvement to get you up and running quickly. PLANNING & METRICS THAT EMPOWER EVERYONE WE COACH & MENTOR YOUR TEAM FOR SUSTAINABLE CULTURAL CHANGE Our lean methodologies help managers identify waste and available capacity, so they can continuously optimize efficiency without compromising quality and customer service. Supported by intensive coaching, mentoring and practical software analytics, managers learn to integrate planning, forecasting, and scenario modeling into their routines. New habits are embedded for sustainable continuous improvement. LEARN HOW OUR PROGRAM WORKS OUR WORK Consulting With structured coaching and training, we partner with you to improve performance and drive positive behavioural change. We unlock operational transformation that engages employees, empowers managers and creates visibility. READ MORE Software-as-a-Service Our SaaS solution provides powerful forecasting and planning tools to help managers unlock higher business performance and gain visibility of daily metrics. We help you get your SaaS solution up and running quickly, with minimal IT involvement. READ MORE Partnering Our lean methodologies help managers identify waste to drive continuous and sustainable improvement. We provide intensive mentoring, coaching and practical software analytics to help you integrate planning and forecasting into daily routines. READ MORE WE HELP BUSINESSES LIKE YOURS Our clients represent a broad range of global and local businesses with back-office and contact center operations. From banking and wealth management to P&C, life and health insurance, we can help your team transform and deliver exceptional value. LEARN MORE ABOUT THE CLIENTS WE SERVE HEALTHCARE INSURANCE RETAIL FINANCE BUSINESS PROCESS OUTSOURCING LATEST NEWS Enlighten receives a Frontrunner Award in CEO of the Year READ MORE VIEW ALL NEWS DO YOU WANT TO TRANSFORM YOUR OPERATIONS? START A CONVERSATION Level 2, 6 O’Connell Street Sydney NSW 2000 +612 9232 2771 info@enlighten-opex.com LATEST TWEETS How do you manage return-to-work and #remote work as we head into 2022? @MITSloan #management students have developed a framework for #hybrid work models – and it starts with #metrics. Learn more about the four-step framework here: ow.ly/7LWk50GQuTe pic.twitter.com/TXk14kTMr9 About 2 days ago from Enlighten's Twitter Follow @enlightenopex LATEST INSIGHTS Choosing the right outsourcing partner: 4 critical considerations Outsourcing trends and future outlook Navigating an uncertain future with a clearer view of data Nurturing an enterprise-wide resilient compliance culture that performs Getting ready for the new world with the right technology Successfully managing your new elastic workforce SITE NAVIGATION Consulting Partnering Software-as-a-Service About Us Industries EIM Careers Media Contact Us Terms of Use Privacy Policy Support Policy Copyright ©2021 Enlighten Software Site by M&C For better site navigating experience, please visit our EMEA site.Visit NowNo thanks, stay here