About us Tools Our Homes Careers Contact us Terms and Conditions TERMS & CONDITIONS By using this website you agree to be bound by the following terms. If you do not agree to them you may not access or use this website. Bloor Homes may change these terms from time to time by posting changes on this website. The published site layouts and house plans contained on this website or provided within any of the literature of companies within the Bloor Homes Group of Companies are for identification purposes only and are not to scale. The content of this website does not form part of any offer or contract, and intending purchasers are advised to visit the actual site and to examine the individual plot construction drawings prior to reservation. Details are available from the selling agents, site sales offices or company offices. Our policy of continuous improvement may result in minor changes to house plans and site layouts shown on this website. We therefore reserve the right to alter the specification of any property without prior notice. In particular you should note that: We construct numerous houses to the same internal design but with varying external elevation treatments; Styles and specifications do vary between regions and different developments within the same region; External appearance will be subject to local requirements and artists' impressions do not show these or the proximity to other properties; and All quoted room sizes are approximate structural dimensions and may vary due to normal building tolerances. Our sales literature is only intended to give an impression of the homes we offer, and therefore it is important to check with our sales negotiators the finish intended on your chosen Bloor home, especially regarding brick/roof tile colours and window/door styles. Likewise, our showhomes intend only to inspire your own interior design, and will certainly contain separate items to the standard specification. Showhomes may also differ from site to site. Area details are also provided on the website as a guide only, and may be inaccurate and/or subject to change. Intending purchasers should satisfy themselves that details of such facilities etc as are listed eg leisure facilities, schools etc are correct. Plot Disclaimer Whilst we endeavour to maintain reasonably accurate content on our website it should not be relied on as statements or representations of fact and may contain errors and/or omissions. We make no representations or warranties of any kind in relation to this website or its contents or the accuracy, completeness or suitability of any of the information contained on it and exclude all liability arising out of or in connection with the website and its contents to the fullest extent permissible by law. You should ensure that your computer is adequately protected before visiting our website and we accept no responsibility for an loss or damage caused by viruses or other electronic contaminants that may affect your computer equipment or other property resulting from visiting our website. However, the exclusions in this disclaimer shall not limit any consumer or other statutory rights that you may have and which may not be excluded by law. All copyright trademarks and other rights in the content and layout of this website are owned by Bloor Homes or its licensors. You may not copy, reproduce download, distribute, publish or broadcast any material displayed on it (except for downloading and copying it for your own personal non-commercial work), nor use it for commercial purposes. Nor should you create links to any page other than the home page of this website. These terms shall be governed by and interpreted in accordance with the Laws of England. For further details email hq@bloorhomes.com. All gallery images and virtual tours shown are for illustrative purposes only and do not intend to represent any particular plot. Although we endeavour to portray a reasonable account of the properties we build circumstances may force us to change certain issues and therefore we would advise you to carefully discuss all issues with your Sales Advisor at each stage of the process. All facts and photographs used on our website are intended to reasonably convey our homes. Each home may differ in external finish and appearance and elevational issues may differ from those photographed or illustrated. Floorplans are as accurate as possible but please be aware that individual construction may result in a slight variance. Please also note that the interior design, furnishings and some fittings and finishings that make up our Showhomes are not part of our standard specification which will vary from plot to plot. Images are representative only and may not be of actual housetype. These particulars do not form part of a contract or a warranty. For accurate information please visits one of our sales and marketing suites to view working drawings. Reservation Cancellation Policy If a Reservation is cancelled, Bloor Homes agrees to pay back the reservation fee and pre payments less any reasonable. For all Help to Buy Reservations a full refund will be given if the ATP has not been received. For all Part Exchange Reservations, if a gas and/or electric certificates has been requested, the additional £250 paid at the point of Reservation is non-refundable *Help to Buy price represents 80% of a purchase price. Help to Buy and all Bloor Homes’ incentives and schemes are subject to terms and conditions and are available on selected developments and selected plots only. Help to Buy is only available on developments in England, up to the value of £600,000 subject to contract, status and eligibility. To find out more please ask our Sales Advisor, *Help to Buy Wales price represents 80% of a purchase price. Help to Buy Wales and all Bloor Homes’ incentives and schemes are subject to terms and conditions and are available on selected developments and selected plots only. Help to Buy Wales is only available on developments in Wales, up to the value of £300,000 subject to contract, status and eligibility. To find out more please ask our Sales Advisor, Terms and conditions of sales of optional extras (in Sales Office) Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to. This contract sets out: • your legal rights and responsibilities; • our legal rights and responsibilities; and • certain key information required by law. In this contract: • ‘We’, ‘us’ or ‘our’ means Bloor Homes Limited; and • ‘You’ or ‘your’ means the person buying optional extras from us. If you don't understand any of this contract and want to talk to us about it, please speak with us in the sales office or contact us between 9am and 5pm Monday to Friday using the contact details set out in the Contact Information section of the Your New Home Guide. Who are we? We are registered in England and Wales under company number: 02162561 Our registered office is at: Ashby Road, Measham, Swadlincote, Derbyshire, DE12 7JP Our VAT number is: 02255765 1 INTRODUCTION 1.1 If you buy optional extras from us to be delivered and/or installed in your new home you agree to be legally bound by this contract. 1.2 When buying any optional extras you also agree to be legally bound by the extra terms set out in the Useful Information section of the Your New Home Guide (this includes maintenance instructions, for example). This forms part of this contract as though set out in full here. 2 INFORMATION WE GIVE YOU 2.1 By law we must give you certain key information before a legally binding contract between you and us is made (such as price and delivery terms). Typically, we will do this in the sales office before you buy the optional extras from us. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause 11). 2.2 The key information we give you by law forms part of this contract (as though it is set out in full here). 2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it. 3 YOUR PRIVACY AND PERSONAL INFORMATION 3.1 Our Privacy Policy is available at https://bloorhomes.com/privacy-policy 3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information. 4 ORDERING OPTIONAL EXTRAS FROM US 4.1 Below, we set out how a legally binding contract between you and us is made. 4.2 Any quotation given by us before you make an order for optional extras is not a binding offer by us to supply such optional extras. 4.3 When you decide to place an order for optional extras with us, this is when you offer to buy such optional extras from us. 4.4 When you place your order with us during your options meeting with a sales adviser, we will acknowledge it in the sales office. 4.5 There may be circumstances in which we do not accept your order. If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons: (a) the optional extras are unavailable; (b) we cannot authorise your payment; or (c) there has been a mistake on the pricing or description of the optional extras. 4.6 We will only accept your order when we confirm this in the sales office by providing you with the Your Choice Order Form signed by us. At this point: (a) a legally binding contract will be in place between you and us; and (b) we will arrange for the optional extras to be delivered to and installed at the agreed premises. 4.7 If you are under the age of 18 you may not buy any optional extras from us. 5 DELIVERY 5.1 We will endeavour to deliver and install (where applicable) the optional extras into your new home before legal completion. 5.2 If something happens which: (a) is outside of our control; and (b) affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the optional extras. 5.3 Delivery of the optional extras will take place when we (or our agents or sub-contractors) deliver them to your new home. 5.4 Unless you and we agree otherwise, if we cannot deliver your optional extras prior to, or within a reasonable time following, legal completion on the purchase of your new home, we will: (a) let you know; and (b) at your request: (i) cancel your order and give you a refund; or (ii) deliver your optional extras on a different date to be agreed with you. 5.5 You are responsible for the optional extras on the later of: (a) the date that delivery has taken place; and (b) you have exchanged contracts in relation to the purchase of your new home to which the optional extras are being delivered. 5.6 We may deliver your optional extras in instalments. 6 PAYMENT 6.1 We accept the following credit cards and debit cards: MasterCard, Visa Credit, and Visa Debit. We do not accept cash or cheques. 6.2 Your credit card or debit card will only be charged: (a) at the time of order in respect of any advance payment payable by you (as set out in the Your Choice Options Form); and (b) at legal completion of the purchase of your property in respect of the balance payable by you (such balance to be set out in the completion statement for the property). 6.3 All payments by credit card or debit card need to be authorised by the relevant card issuer. 6.4 If you do not make any payment to us by the due date we may charge you interest on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. 6.5 The price of the optional extras: (a) is in pounds sterling (£)(GBP); includes VAT at the applicable rate; and includes the cost of installation (if applicable). 7 NATURE OF THE OPTIONAL EXTRAS 7.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the optional extras: (a) are of satisfactory quality; (b) are fit for purpose; (c) match the description, sample or model (which in respect of an alternative optional extra agreed in accordance with Clause 7.4 below will be the description, sample or model for the alternative optional extra); and (d) are installed properly (if we install any optional extras). 7.2 We must provide you with optional extras that comply with your legal rights and conform with the contract. 7.3 The packaging of the optional extras may be different from that shown to you in the sale office. 7.4 If we cannot supply certain optional extras (such as white goods) we may need to substitute them with alternative optional extras of equal or better standard and value. In this case: (a) we will let you know if we intend to do this but this may not always be possible; and (b) you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for. 8 FAULTY OPTIONAL EXTRAS 8.1 Your key legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are summarised at the top of this contract and nothing in this contract affects those rights. For more detailed information on your rights and what you should expect from us, please: (a) speak with us in the sales office or contact us using the contact details at the top of this page; or (b) visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. 8.2 You may also have other rights in law. 9 END OF THE CONTRACT 9.1 The contract will end if your reservation on the relevant property expires without contracts being exchanged and we have not agreed to extend your reservation agreement. 9.2 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract. Please read the Your Choice Options Form which sets out the circumstances in which we may be entitled to retain some or all of your advance payment. 10 LIMIT ON OUR RESPONSIBILITY TO YOU 10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: (a) losses that were not: (i) foreseeable to you and us when the contract was formed; or (ii) that were not caused by any breach on our part; (b) business losses and losses to non-consumers. 11 DISPUTES 11.1 We will try to resolve any disputes with you quickly and efficiently. 11.2 If you are unhappy with: (a) the optional extras; (b) our service to you; or (c) any other matter, please contact us as soon as possible. 11.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will: (a) let you know that we cannot settle the dispute with you; and (b) give you certain information required by law about referring your complaint under the Consumer Code to the Independent Dispute Resolution Scheme which is run by CEDR Ltd, the Centre for Effective Dispute Resolution. 11.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. 11.5 The laws of England and Wales will apply to this contract. 12 THIRD PARTY RIGHTS No one other than a party to this contract has any right to enforce any term of this contract. 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