Call Us 0870 600 3444 24 Hours HOME CONTACT US COVID-19 ABOUT US SERVICES CAREERS LATEST NEWS ABOUT US Our History The Mansfield Group was established in 1978 in the village of Biggin, Derbyshire, repairing a variety of vehicles from farming vehicles to all types of cars and commercial vehicles. Over the past 15 years, the business has specialised in vehicle recovery, rescue, storage and repair providing services to all the major Motoring Organisations, Police, Council and Government Agencies. The Mansfield Group operates a number of specialist rescue and recovery units and manage its geographical footprint from a total of eleven service centres across the Central, Northern and Southern geographical areas of the Country. The Mansfield Group was built on always providing the best solution to our customers and an overall paramount service, and this remains our focus today. The Mansfield Group Today With a total of eleven service centres across the Northern, Central and southern geographical areas of the Country, The Mansfield Group has grown considerably making it one of the largest dedicated vehicle Rescue & Recovery operators in the UK and Europe. The group employs approximately 200 staff and operates a fleet of over 180 specialist rescue and recovery units. The average age of our fleet is less than two years old and the equipment we use incorporate the latest technology available. Over the years we have continued to invest heavily in new Technology, with all rescue and recovery vehicles fitted with state of the art satellite tracking systems (to aid rapid deployment) and Mobile Data Terminals. We have also recently introduced ’360’ a dynamic scheduling system which allows for an even quicker and accurate deployment. All rescue and recovery incidents are deployed from our Operations Centre based at our Head Office, electronically to our vehicles, resulting in improved service levels and customer satisfaction, further strengthening the commercial success of The Mansfield Group. Additionally we have a modern call recording system into our Operations centre to further enhance the quality of service we provide to our customers and business partners. All of the above have proved to be a natural progression for the development of our business and aspirations of The Mansfield Group. Core Values Excellence The Mansfield Group strives to deliver the highest standard of service, and we consistently endeavour to improve our services to meet and exceed the expectations of our customers. We are committed to investing in the latest technology to further ensure we deliver quality results to our customers. We also understand that the standard of our training greatly reflects on the standard of our service. This is why all members of staff at The Mansfield Group are trained in-house at our RoadOne Academy which is an approved training centre for the IVR (Institute of Vehicle Recovery) in their relevant remit and also in customer service. Capability Our extensive knowledge and experience within the Rescue and Recovery Industry provides us with the competence and ability to supply a range of services to our customers. These qualities along with our specialised fleet and fully trained employees provide us with the capability to handle any rescue and recovery incident regardless of the size/type of the vehicle or its location. Integrity We believe in conducting ourselves in an honest and ethical manner, and in always implementing our promises. Behaving with integrity enables us to earn the trust and respect of our customers, and has led to many longstanding relationships with our customers. Responsibility As a company we believe in conducting business in a manner which achieves sustainable growth whilst demonstrating a high degree of responsibility. Our responsibility encompasses interaction with; our environment, our marketplace, our community and, our people. We are committed to providing a safe, fulfilling and rewarding career for all our employees, actively assessing and managing the environmental impacts of all our operations and developing our standing as a responsible business in the community. Value We recognise that each customer has their own individual requirements, so we offer a customised service to suit our customers and their fleet. Our business structure enables us to provide an all in one vehicle breakdown and recovery management solution to our customers. Regardless of the size of your fleet or your requirements, The Mansfield Group can deliver a quality service to meet your needs. CUSTOMER FEEDBACK Testimonial 1 Yesterday it was my misfortune to break down in Leek with my classic scooter. I would like it to be known to the Management that the two Recovery drivers who attended to me were of the highest possible standard, and the care and attention they showed whilst transporting me and my scooter back to Wallasey was exemplary. In this day and age people are all too ready to complain about the service they receive, but in this instance it would have been impossible. I hope you will pass on my thanks to the staff concerned. Next Slide ROADSIDE ASSISTANCE ACCIDENT RECOVERY BLUE LIGHT SERVICES LIGHT RECOVERY SECURE STORAGE HEAVY RECOVERY ROADWORK RECOVERY SERVICE CENTRES SPECIALIST LOGISTICS REGISTERED OFFICE Queensway Industrial Estate 19a Longbridge Hayes Rd Stoke-on-Trent ST6 4DS Company Reg: 3557665 VAT Number: 712 8257 52 CONTACT 24 Hours Contact Form Tel: 0870 600 3444 Fax: 01782 274 356 SITEMAP Home Contact Us About Us Services Recruitment Customer Portal Sitemap TERMS & CONDITIONS Qualifications, Accreditations, Policies & Reports Modern Slavery Statement Terms & Conditions Privacy Policy Cookie Policy © The Mansfield Group Designed & Developed by Design Office UK Ltd We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent. Cookie Settings Accept All