Search ABOUT US PEOPLE CONTACT PRODUCTS SERVICE DELIVERY INNOVATION NEWS 1. WHAT ARE COOKIES? HOW DO THEY WORK? A cookie is a small text file stored by the browser of your computer, tablet or mobile phone. It allows the correct operation of our website, more efficient user experience or browsing data analysis. Depending on their purpose, there are different types of cookies which can be placed either by us or by our partners or by third party providers: Functional and technical Cookies (strictly necessary), Analytics cookies (website traffic) The law states that we can only store cookies on your device if they are strictly necessary for the proper operation of this website. For all other types of cookies, we need your permission. Your consent is given via the banner which appears on your first visit to our website. A cookie memorizing your consent, or your refusal is then installed on your device. However, you can change your cookie preferences at any time via our Cookie Preferences Your consent is saved until the present policy is updated or until another cookie requiring your consent is added, and in any case for a period not exceeding 24 months. The consent banner will then reappear. 2. TYPES OF COOKIES USED ON OUR WEBSITE www.axa-assistance.co.uk You will find hereinafter a complete list of the cookies which may be used on this website, as well as their purposes and their expiration dates, being already stated that: Session cookies are stored for the duration of your navigation and are deleted when you close your browser. Other cookies (named “persistent”) are stored on your browser, even after it is turned off, for a duration which can vary from 24 hours to several months. Functional and technical cookies (strictly necessary cookies) These cookies are used to memorize your choices and preferences and to facilitate your navigation. They help make a website usable by activating basic functions such as authentication to a service, automatic language settings, storage of a shopping basket, access to the customer area. The website cannot operate properly without these cookies. Therefore, they cannot be refused. Cookie Name Data Controller Description (Purpose) Lifespan Type of cookie ai_user Microsoft Microsoft Applications Insights – for performance management 12 months(1 year) Persistent ai_session Microsoft Microsoft Applications Insights – for performance management A few seconds Session Cookie COOKIE_SUPPORT Liferay Created by the Liferay technology platform used on this site, to notify UI whether cookies are supported by the browser being used 12 months(1 year) Persistent e15cdcc5ed0adb2de05f3a412cbf7461 AXA Partners United Kingdom This cookie makes it possible to track other cookies Session only (deleted when browser or page is closed) Session Cookie GUEST_LANGUAGE_ID AXA Partners United Kingdom Retains info on your preferred language based on your browser local setting/preferences 12 months (1 year) Persistent JSESSIONID AXA Partners United Kingdom General purpose session cookie, used by sites written in JSP technology. Used to maintain an anonymized user session by the server Session only (deleted when browser or page is closed) Session Cookie LFR_SESSION_STATE_ZZZZZ Liferay Cookie created by the Liferay technology platform used on this site, to manage the user session Session only (deleted when browser or page is closed) Session cookie OptanonConsent OneTrust Captures and stores your cookie consent preferences and manages what cookies are deposited on your device 24 months(2 years) Persistent OptanonAlert BoxClosed OneTrust Captures and stores your cookie consent preferences 24 months(2 years) Persistent TSxxxxxxxx AXA Partners United Kingdom Used to sign and secure transactions with our server. TS cookies verify that other cookies in this domain have not changed during transactions and control the referrer. Session only (deleted when browser or page is closed) Session Cookie Analytics cookies (website traffic) Our site and our partners use cookies to measure our audience (number of visits, number of sales, time spend on each page) in order to improve our site performance and adapt our services. Cookie Name Data Controller Description (Purpose) Lifespan Type of cookie _ga Google Used to store information of how visitors use a website, helps create an analytics report on website performance 24 months (2 years) Persistent _gat Google Used to store information of how visitors use a website, helps create an analytics report on website performance A few seconds Session Cookie _gid Google Used to store information of how visitors use a website, helps create an analytics report on website performance 24 hours (1 day) Persistent 3.COOKIE SETTINGS VIA YOUR BROWER Most browsers are set by default to accept cookies. However you can decide to block cookies or to be warned when a website wishes to deploy cookies on your browser. Hereinafter you will find the different procedures to block all cookies directly from the setting options of your browser: Firefox Chrome Internet Explorer Safari Opera 4.UPDATES This cookie settings policy can be modified, updated or corrected at any time. The information banner inviting you to consult it and personalise your consent preferences via our cookie settings page will appear when you visit our website following each update. Latest update : 28/04/2021. 5. MORE INFORMATON ON COOKIES/TRACKERS You can find out more about cookies and how to turn them off at the independent website www.allaboutcookies.org PRIVACY POLICY COOKIE POLICY COOKIE PREFERENCES AXA ASSISTANCE 2021© This website uses cookies When accessing our site, functional and technical tracers (strictly necessary for its operation) were deposited. In addition, subject to your consent, cookies may be deposited, by us or by our partners, for the purposes below. Your choice will be kept for 24 months. Cookies analytics: Our site and our partners use tracers to measure the number of visits, sales and the number of pages consulted. Refuse all Accept all Personalise my choices