Home Copiers Printers Scanners & Faxes MPS Program Support Locations Contact Service & Support Take a moment to read about our service commitment as well as review some answers to frequently asked questions that may help you quickly resolve any issues you may be having. If you’re experiencing problems with your equipment, you can either place a service call online or call us directly. Service Commitment Here at Rocky Mountain Business Systems, our service personnel realize that the equipment we work on affects the productivity of the offices in which it is placed, so we are committed to providing prompt service to all of our clients. In fact, our average response time is less than 4 hours. Now that’s service! Our technicians are professionally trained and certified to work on various brands of office equipment, such as Canon, Lanier, Kyocera, Brother, Samsung cash registers, and HP printers. Our technicians work hard to make sure the office equipment we work on runs the way it’s supposed to, from the time we deliver it to the time you are ready to replace it. We believe we have the fastest response time, the highest customer satisfaction and the best of the best technicians in the Albuquerque, Santa Fe and Los Alamos areas. Our service team believes that our customers come first and that they deserve the best service we can provide. Therefore, we strive to provide the highest quality of service the copier industry has to offer. Our team is dedicated to exceeding our customers’ expectations when it comes to the service of their office equipment. FAQ’s Before contacting support or placing a service call, please take a look at these frequently asked questions. Machine Related The screen on my machine is displaying the wrong paper size for a specific tray. Is there something wrong with the tray? My machine keeps jamming, do I need to place a service call? I’ve got a printer that uses a toner cartridge and it appears to be spotty or blotchy. Is there something wrong? Computer Related Where can I download drivers for my equipment? What driver is best for my equipment. PCL5, PCL6, PostScript, etc.? What operating systems are supported by the equipment you offer? I own a Mac, are there any special requirements? COPIERS Canon Lanier Kyocera KIP DESKTOP EQUIPMENT Printers Scanners & Faxes INTEGRATED SOFTWARE MPS Program CONTACT US Locations Sales Department Order Supplies SUPPORT Place a Service Call Service & Support ONLINE PRICING GSA Pricing Proudly serving the Northern New Mexico business community since 1985! © 2015 Rocky Mountain Business Systems