PERSONAL BUSINESS WEALTH PERSONAL PRODUCTS & SERVICES CUSTOMER SUPPORT ABOUT US LOGIN PERSONAL BANKING CUSTOMER SUPPORT Frequently Asked Questions and Answers Haven’t found your answer? Search our popular questions below to help find what you’re looking for. Simply type in your question, or choose a subject from the left menu, or do both and click the Search icon. Show More Popular Questions Contact Us 1.800.NBT.BANK(628-2265) CustomerService@nbtbank.com Find a Location Call Center Hours of Operation: 7:00 a.m. - 7:00 p.m. M-F 9:00 a.m. - 12:00 p.m. Sat. Hours of operation exclude federal holidays. Questions or inquiries received during non-business hours will be processed on the next business day. HOME LOAN REPAYMENT ASSISTANCE REPORT A LOST OR STOLEN CARD Travel Plans? Contact us before you leave to ensure continuous debit card availability. Mailing Address for General Use: NBT Bank PO Box 351 Norwich, NY, 13815 Mailing Address for Loan Payments: NBT Bank Loan Operations PO Box 149 Canajoharie, NY 13317 Loan Payment Options Legal Services Support: NBT Bank PO Box 351 Norwich, NY 13815 Fax: 607-334-2178 legaldisclosure@nbtbank.com Error Resolution and Information Requests: NBT Bank Mortgage Servicing Department PO Box 149 Canajoharie, NY, 13317 Send a Message Full Name: Phone Number: Email Address: Last 4 Digits of Account Number: Last 4 Digits of SSN Number: Subject Select a Subject Loans Online Banking Debit Cards Checking/Savings Information Other Message: Max Characters: 1000 Remaining Submit By submitting the above form, I acknowledge that I am sending an email to NBT Customer Service. Our normal hours of operation are Monday through Friday, 7 a.m. to 7 p.m and Saturdays 9 a.m. to 12 p.m. LATEST NEWS NBT PROMOTES JASON HOOD MANCHESTER, NH (September 14, 2021) – NBT Bank announced Senior Vice President Jason Hood was promoted to New Hampshire’s Regional Commercial Banking Manager. ...Read More Previous Next FOLLOW US About Us Locations Careers Investors Accessibility Privacy Security Site Map Member FDIC Equal Housing Lender NMLS ID 500501 Routing #: 021303618 Investment and Insurance Products: • Are Not Deposits • Are Not FDIC Insured • Are Not Insured by Any Federal Government Agency • Are Not Guaranteed by the Bank • May Lose Value Copyright NBT Bank, N.A.