About Kawasaki DEALERS NEWS PRODUCTS PARTS & ACCESSORIES RACING MORE FINANCE & INSURANCE OUR SERVICES CUSTOMER FEEDBACK THE KAWASAKI EXPERIENCE CLUB KAWASAKI KAWASAKI RIDER TRAINING SERVICES EXPERIENCE PARTNERS ELITE DEALERSHIPS MCI - BUY WITH CONFIDENCE OWNER'S MANUALS KAWASAKI KX AND KLX BROCHURE 2022 MODERN SLAVERY ACT UK 2021 MCI - Buy with Confidence New help for motorcycle customers to avoid hidden costs and faulty bikes If it’s too good to be true – it might just be. That’s the main message behind a scheme to protect motorcycle consumers from rogue traders. The Buy With Confidence website gives customers clear information about the quality assurances that come with buying a new motorbike, moped or scooter from an MCI member (Motorcycle Industry Association). The scheme was set up at the request of MCI members, who were concerned about some internet based companies competing aggressively on price, while making huge compromises on quality and service. A new code of practice will give peace of mind to customers buying from MCI members, protecting them from issues which have been reported from buyers of less scrupulous manufacturers and importers. These include hidden costs, poor quality machines, expensive and limited availability of parts as well as unclear protocol over delivery, assembly and registration. Road bikes bought from MCI members will always be ready-assembled and safety checked. In addition, the Buy With Confidence website sets out clear pathways for any problems, should they arise. To see which manufacturers are members of the MCI and for tips on ‘what to look out for’ when buying a new bike - the website is now live at www.mcia.co.uk/buy-with-confidence ‘Hopefully this scheme will reduce the number of stories we hear about customers who’ve had bad experiences buying from the internet and will help place the high standards offered by MCI members as the norm for the whole industry.’ An ADR service exists for any dispute concerning scooter or motorcycle that cannot be resolved. Kawasaki Motors is fully committed to delivering the highest levels of customer care. As a subscriber to the Motorcycle Industry Association's Buy With Confidence programme www.buybikeswithconfidence.co.uk, an Alternative Dispute Resolution (ADR) service is offered in the unlikely event you are not satisfied with the outcome of a dispute. The ADR service is administered by an independent and impartial partner, you can write to them at: The National Conciliation Service First Floor 2 Allerton Road Rugby CV22 0PA Telephone: 01788 538317 Email: contact@nationalconciliationservice.co.uk Web: www.nationalconciliationservice.co.uk ARE YOU LOOKING FOR... Kawasaki Products Kawasaki Accessories Kawasaki Dealers Kawasaki Racing Team Green UK SHOPPING TOOLS Bike Comparison Kawasaki Kalculator Kawasaki Online Brochure STAY IN TOUCH Contact Us Kawasaki Facebook Kawasaki Twitter Kawasaki Instagram Kawasaki Youtube USEFUL LINKS Press KHI Group Global Tax policy Kawasaki Heavy Industries Legal Notice Modern Slavery Act UK 2020 IMI Accreditation Privacy Policy Cookie Notice Warranty Terms & Conditions Kawasaki Pension Fund © 2021 Kawasaki Motors Europe N.V. | Legal Notice | KME Privacy Policy | Cookie Notice & Settings COOKIE NOTICE We use cookies to ensure that we give you the best experience on our website. By clicking "AGREE" button, you allow us to use cookies. If you do not accept, itis possible that some parts of this website will not function correctly. However, if you would like to, you can change your cookie settings at any time. For more information see our "cookies and privacy conditions". I AGREE AGREE WITH STRICTLY NECESSARY COOKIES ONLY MANAGE COOKIES