CAREERS LANGUAGE PRODUCTS APPLICATIONS RESOURCES SERVICES & SUPPORT COMPANY CONTACT US REQUEST SERVICE COVID-19 RESPONSE - We are committed to supporting our scientific community during this pandemic. Learn more Home Services and Support Professional Services Professional Services Global service and support performed by factory trained service engineers Overview Resources Incredible breadth of services from validation to relocation Our Professional Services provide comprehensive support for your instruments backed by a global network of factory trained engineers. By contacting our Professional Services Team, you’ll rest assured that your instrument will receive factory approved parts and operate according to specification. Our portfolio of services includes Fixed Price Services, Time and Material Repairs, Qualification and Validation Services, and As Found Testing Services. Optimize performance Annual preventive maintenance ensures that your instruments are running at peak performance and verify that the instrument meets operational specifications. Fulfill compliance requirements Ensure your instrument is audit-ready with our instrument qualification services. These services include IQ OQ, Preventive Maintenance OQ, plate recertification, and As Found Testing. Relocate with ease Relocation services are available for regulated and non-regulated labs and ensure that instruments are properly packed and safe for transportation. Additional services can include verification of operational performance for regulated labs. Features Digital IQ OQ PM Unique qualification solution preserves the documentation of legacy services in a digital and compliant format that can be accessed remotely and conforms to US and EU Pharmacopeia guidelines. As Found Testing Instrument performance evaluation demonstrates the working status, ”as is”, with no adjustments made to the device. Plate recertification Annual recertification of your validation plates provides assurance that they meet specifications. SpectraTest® Validation Plates require specialized knowledge and equipment for recertification. Factory trained engineers Our global service engineers follow a stringent Quality Management System certified under ISO 9001. This commitment to quality ensures a consistent and reliable track record. Factory-approved parts To ensure your instrument operates according to specifications, we recommend you use factory-approved parts. Our parts are evaluated in conformance with ISO 9001 International Standard. PhD level scientific team Our engineers are supported by our Technical Support Team of PhD scientists who understand your research and instrument needs. Brochure Ensure Ongoing Compliance for your Molecular Devices Microplate Readers Learn how Molecular Devices can qualify your Molecular Devices® microplate readers in GLP or GMP environments using the new Compliance Assurance Digital IQ/OQ/PM services. Download Brochure View all Resources Want to save time and resources with an automation-ready solution? We’re here to help. Our highly qualified team of scientists and engineers can automate systems and entire workflows to meet specific needs of your assay, method, or protocol. Are you ready to explore an automated lab solution—saving time and resources while advancing scientific discovery? I’m interested. Let’s chat. MICROPLATE READERS SpectraMax i3x SpectraMax iD3 / iD5 SpectraMax M Series SoftMax Pro Software CELLULAR IMAGING ImageXpress Confocal HT.ai system ImageXpress Pico MetaMorph Microscopy Software IN Carta Image Analysis Software FLIPR SYSTEM AXON PATCH-CLAMP CLONE SCREENING EVENTS NEWS Dec 12, 2021 Antibody Engineering & Therapeutics US 2021 Dec 1, 2021 Cell Bio Virtual 2021 Nov 8, 2021 Society for Neuroscience (SfN) 50th Annual Meeting 2021 More Events November 2021 October 2021 September 2021 GLOBAL HEADQUARTERS Molecular Devices, LLC. 3860 N First Street San Jose, CA 95134 Phone: +1 800-635-5577 Mon-Fri 8:00 am - 5:00 pm (PST) Sales +1 877-589-2214 Support +1 800 635 5577 Spectranet customer portal Footer Nav Terms & Conditions Privacy Policy Online Terms of Use Trademarks Careers Support Contact Us Sitemap ©2021 Molecular Devices, LLC. All rights reserved. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy Accept All Cookies Cookies Settings