8-800-775-45-44 call within Russia is free English TO COME IN CHECK IN YOUR TOWN - ▼ WOMEN MEN CHILDREN LOOKBOOK THE SHOPS NEWS > About us> FAQ About company news The shops Vacancies Contacts and requisites Mobile app Guest book Help FEEDBACK: Refresh SEND MESSAGE Answers to frequently asked questions Question: How to place an order in the online store? An order can be placed in the following ways: accepted by phone 8-800-775-45-44 , by e-mail or placed independently on the website. More information about self-ordering can be found in the "Guide to the online store " Question: Why are some items highlighted in red in the order and cannot be purchased? If, after adding an item to the cart, but before placing an order, this item has already been bought by someone, then in the area of the "Buy" button a message is displayed about the lack of this item in stock, and in the list of items its name is displayed in red. In such cases, you need to either remove the "red" items from the cart, or change the quantity of the selected item. In order to prevent the products highlighted in red from appearing when placing an order in the future, you must place an order immediately after adding items to the Cart. Question: How can I find out the availability of a product in retail stores? 1. You need to know the article number of the product, you can see it in the product description. 2. To find out the availability in a particular store, you can call this store / section (phone numbers are indicated on the "Stores " page in the store card). You can also use the "oodji hotline" service 8-800-775-45-44 , the operators will tell you about the balances in the shops of interest and can book the necessary goods. Question: When will the new collection appear in stores? The new collection arrives in stores in batches from the 20th of every month. To all shops, regardless of the region. Question: Why are the prices on the website different from those in the store? In a number of regions, our partners set prices taking into account the transportation of goods. Depending on the distance, the types of transport on which the transportation is carried out, the prices of goods increase. Q: Where can I find information about discounts? Information about discounts and promotions held by oodji can be viewed on our website in the " News " section . And also on social networks. Discounts are valid in all stores. Question: How long will the order take to my city? Delivery time depends on the remoteness of your city from St. Petersburg. After entering the address and choosing a courier company in your personal account, you can see the delivery time to your address. The delivery time of an order to a retail store in your city can be viewed on the "Pickup orders" page . Question: Is delivery carried out outside the Russian Federation? No, the list of delivery cities can be found on the "Delivery of goods" page . Question: What types of delivery are there? This information can be found on the " Delivery of goods" page . Question: How can I return the product, what are the guarantees? This information can be found on the "Return of goods" page . Question: How to register on the site? This information can be found on the page " Guide to the online store ". Is it necessary to register on the site to place an order? Регистрация не обязательна. Но, мы рекомендуем Вам ее пройти - это не займет много времени и позволит Вам пользоваться личным кабинетом, а также отслеживать состояние заказа. Вопрос: Существуют ли подарочные сертификаты (подарочные карты)? На данный момент существуют электронные подарочные карты для покупок в интернет-магазине. Вопрос: Существуют ли скидочные (дисконтные) карты? Мы работаем над системой лояльности и разрабатываем дисконтную программу. Но на данный момент карт нет. Вопрос: Какой самый большой размер в женской коллекции? Большие размеры представлены в коллекции Элеганс, размеры от 50 до 60. Таблицу размеров по коллекции можно посмотреть в карточке товара или в нижнем меню. Вопрос: Как можно узнать, какие линии есть в магазинах? Телефон и адрес магазинов? This information is available in the store card on the "Stores " page , as well as by calling the "Hotline". Q: Where can I find up-to-date information on oodji vacancies? The list of vacancies is updated on the website weekly, you can see it on the page "Vacancies " If your city is not on the list, we recommend that you contact the store in your city directly. Q: Why are the shoe sizes different on the sole and on the label? Which one to order on the site? Because the European size is indicated on the sole of the shoe, and the Russian size on the label. On the site for ordering, Russian sizes are indicated. The size table is available on the website and on the label. Question: What if you did not find the answer to your question? You can ask a question to the call center manager by phone 8-800-775-45-44 or write an email to eshop@oodji.com . ABOUT US COOPERATION INTERNET SHOP SUBSCRIPTION © 2015 oodji.com. All rights reserved