Home About Services Contact Bill Pay We're Hiring! Log In Privacy Policy THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. Personal-Touch is providing this Notice of Privacy Practices because the privacy of your health information is very important to you and to us, and in compliance with federal regulations. By “your health information” we mean the information that we maintain that specifically identifies you and your health status. SUMMARY This Notice describes how we use your health information within Personal-Touch and disclose it outside Personal-Touch, and why. The Notice covers: Uses or disclosures that do not require your written authorization. o Treatment, payment, and health care operations. o Uses or disclosures of your health information to which you may object. o Uses or disclosures required or permitted. Uses or disclosures that require your written authorization. Your rights as a patient regarding privacy of your health information. Our duties in protecting your health information. Complaints, contact person, effective date, and acknowledgement. USES OR DISCLOSURES THAT DO NOT REQUIRE YOUR WRITTEN AUTHORIZATION Treatment, Payment, and Health Care Operations We use or disclose your health information to carry out your treatment; to obtain payment of your treatment; and to conduct health care operations. For example: For treatment, we use your health information to plan, coordinate, and provide your care. We disclose your health information for treatment purposes to physicians and other health care professionals outside our agency who are involved in your care. For payment, we use your health information to prepare documentation required by your insurance company or HMO or by Medicare or Medicaid. We disclose that part of your health information that these organizations require to pay us. For health care operations, we use or disclose your health information, for example, to improve the quality of our services, to plan better ways of treating patients, and to evaluate staff performance. Uses or Disclosures of Your Health Information to Which You May Object Informing family and friends. We may disclose your health information to family, friends, or others identified by you who are involved in your care. Confirming our visits to your home or other appointments via telephone. Informing you about treatment alternatives or other health-related benefits and services that may be of interest to you. If you object to our use of your health information for any of these purposes please contact the agency’s administrator. USES OR DISCLOSURES REQUIRED OR PERMITTED Where we are required or permitted to do so, we may use or disclose your health information in the following circumstances without your written authorization. Federal government investigation, when required by the Secretary of Health and Human Services to investigate or determine our compliance with federal regulation. Federal, state or local law requirements. Public health activities, for example to report communicable disease or death; or for matters involving the Food and Drug Administration. Reporting of abuse, neglect or domestic violence. Health oversight activities by a health oversight agency. (A health oversight agency is an organization authorized by the government to oversee eligibility and compliance and to enforce civil rights laws.) Judicial or administrative proceedings, for example responding to a court order or subpoena. Law enforcement purposes, for example to report certain types of wounds or other physical injuries or to identify or locate a suspect, fugitive, material witness, or missing person. Use by coroners, medical examiners, or funeral directors. Averting a serious threat to your health or safety or that of the public. Specialized government functions such as military or veterans’ affairs; national security, and intelligence activities. Workers’ compensation. USES OR DISCLOSURES WHICH REQUIRE YOUR WRITTEN AUTHORIZATION Your written authorization, which you may later revoke (in writing), is required if we use or disclose your health information for any other purpose, including: Marketing of goods or services to you. Fundraising Materials. YOUR RIGHTS AS A PATIENT TO PRIVACY OF YOUR HEALTH INFORMATION Right to Request Restrictions You have the right to request limits on how we use and release your health information. If we accept your request, we will put any limits in writing and abide by them except in emergency situations. You may not limit personal health information that we are legally required or allowed to release. To exercise this right, please write or telephone the agency’s administrator. Right to Request Confidential Communications You have the right to request that we communicate with you confidentially, for example to speak with you only in private; to send mail to an address you designate; or to telephone you at a number you designate. Your request must be in writing. We will make every attempt to honor your request. To exercise this right, please write or telephone the agency’s administrator. Right to Request Access to Your Health Information You have the right to request access to your health information in order to inspect or copy it. Your request must be in writing. We may deny your request and, if so, you may request a review of denial. However, we will make every attempt to honor your request. To exercise this right, please write or telephone the agency’s administrator. Right to Request an Amendment of Your Health Information You have the right to request an amendment to your health information. Your request must be in writing and must provide a reason for the amendment. We may deny your request and, if so, you may submit a statement of disagreement. However, we will make every attempt to honor your request. To exercise this right, please write or telephone the agency’s administrator. Right to Request an Accounting of Disclosures of Your Health Information You have the right to request an accounting of our disclosures of your health information for purposes other than treatment, payment, and health care operations. We will make every attempt to honor your request. We are not required to provide an accounting for disclosures before April 14, 2003 or more than 3 years prior to the date of your request. To exercise this right, please write or telephone the agency’s administrator. Right to Withhold your Health Information from your Insurance Company when you pay for services out of pocket. Right to Obtain a Paper Copy of this Notice You have the right to receive a paper copy. Right to be Notified of a Breach in Your Health Information To exercise any of these rights please write or telephone the Administrator of the agency that you receive services from. OUR DUTIES IN PROTECTING YOUR HEALTH INFORMATION. We are required by law to maintain the privacy of your health information. We must inform patients or their legal representatives of our legal duties and privacy practices with respect to health information. This Notice discharges that duty. We must abide by the terms of the Notice currently in effect. We reserve the right to change the terms of the Notice and to make the new Notice provisions effective for all health information that we maintain. At any time, you may obtain a copy of the current notice from the agency’s administrator. COMPLAINTS, CONTACT PERSON, EFFECTIVE DATE, AND ACKNOWLEDGEMENT You may complain to us and to the Secretary of Health and Human Services if you believe your privacy rights have been violated. You will not be retaliated against for filing a complaint. You may file your complaint with our agency by writing to the agency’s administrator. You may file a complaint with the Secretary of Health and Human Services by writing to: the Secretary of Health and Human Services, U.S. Department of Health and Human Services 200 Independence Avenue, S.W., Washington, D.C. 20201 For further information you may write or call the agency’s administrator. This notice is effective April 2003. Revised April 2010; July 2013. Bill Pay Notice of Privacy Practices Complaints POLICIES © All Rights Reserved - Personal-Touch Home Care