SEARCH MENU Home > COVID-19 Information for Members, Employers and Agents COVID-19 Information for Members, Employers and Agents The following member coverage and benefits information are in response to the current COVID-19 pandemic. Questions? We know this is a confusing time and you have lots of questions. We're here to help you navigate your insurance coverage. For questions, please call the Customer Care Team at 1-800-325-5598, Monday-Friday, 8 a.m. - 5 p.m. CT. COVID-19 Vaccine Information Many factors are being taken into consideration when determining who will receive the vaccine. Please continue to stay up-to-date on current eligibility and other vaccine information by visiting COVID-19 Vaccine Information page. For questions on your benefits regarding the COVID-19 vaccine, please call the Customer Care Team at 1-888-322-2115, Monday-Friday, 8 a.m. - 5 p.m. CT. COVID-19 Coverage If COVID-19 testing is ordered by a provider, it will be covered 100%, including a related office visit, whether it happens in a physician's office, urgent care center, or emergency department. Effective October 1st, 2021, services for the treatment of COVID-19 will be paid as normal plan benefits. This includes outpatient services for post COVID-19 treatment. Examples include Occupational Therapy, Physical Therapy and Durable Medical Equipment. Due to the pandemic, Federal and State authorities may provide guidance related to extended member rights, such as appeal rights and enrollment rights. Here is an explanation of these updates. COVID-19 Antibody testing is now available at Avera QuickLabs locations as well as other Avera clinic locations. At Avera, this test is provided at an out-of-pocket cost of $50 and is eligible for Flexible Spending and Health Savings Account (HSA). If ordered by a provider for medically necessary reasons, the test will be covered by insurance at no cost to the member. Telehealth Coverage DAKOTACARE will waive the member cost for all applicable telehealth services through December 31, 2020. This policy is subject to change and review as federal guidance evolves. Members receiving applicable telehealth services from participating providers during this period will have their normal cost-share waived regardless if the telehealth visit is directly related to COVID-19 or not. Avera providers are utilizing virtual visits for the safety of our members/patients during this pandemic. Here are some resources to help you be prepared for your virtual visit. Flex Spending Accounts and Health Savings Account Benefits Changes to your current election(s) may be possible depending on your individual situation during the COVID-19 pandemic. Please contact the DAS FLEX Team at 605-322-4542 if you have any questions or would like to discuss your options. Over-the-counter medications and menstrual products are now permanently included as eligible expenses. Please reference the IRS list of eligible expenses for more information Prescription Drugs Coverage in Response to COVID-19 We want to continue to ensure our members have access to their needed prescription drugs while social distancing is encouraged. Contact your local pharmacy when you have one week of prescription drug supply remaining to request your next refill. Most plans offer the ability to fill a 90-day supply for most medications. Consider obtaining a 90-day supply to ensure continued access to needed prescription drugs. Please contact your local retail pharmacy to ask about home delivery options. Please call your pharmacy for additional details. Questions? We know this is a confusing time and you have lots of questions. We’re here to help you navigate your insurance coverage. For questions, please call the Customer Care Team at 1-800-325-5598, Monday – Friday, 8 a.m. – 5 p.m. CT. Employer Group Information We understand the stress and worry that COVID-19 is bringing to your workplace. As your partner, we wanted to share some business resources we have developed to help you keep your staff and their families safe. Some portions of this business toolkit have been translated into various languages. Please reach out to your Client Relationship Executive to see what translated pieces are available to you. Please know we are working with our employer groups challenged by economic disruptions. Employers have options when it comes to employee eligibility for coverage, leave of absence, and premium payment requirements and have placed additional FAQs within the agent quote portal. Questions? For more information contact your agent, call us at 1-800-325-5598, or email info@dakotacare.com. Personal Health Services Frequently Asked Questions My surgery at Avera has been cancelled/postponed/moved. My doctor said I can have it at “X” facility. Can I move it there? Why are other hospitals still doing surgeries? I want to cancel my surgery because I am scared of being the hospital right now. What can I do? Can my doctor still preauthorize my surgery? Questions? We know this is a confusing time and you have lots of questions. For questions regarding your chronic conditions, prescription drugs and health questions, please call the Personal Health Services Team at 1-888-605-1331, Monday – Friday, 8 a.m. – 5 p.m. CT. COVID-19 Resources and Health Care Information Learn more about Avera facility closures, what to do if you’re sick and tips for home isolation. LEARN MORE Agent Information During this time, we believe we must all do our part to limit the spread of COVID-19. We are working to keep our employees safe by following the guidelines for social distancing and working remotely from home when possible. We are maintaining essential functions at our office that cannot be done remotely. We also encourage you to work from home and limit contact with clients as much as possible. Questions? If you have questions, contact a member of our sales team at info@dakotacare.com. AveraNow Virtual Care and Triage Resources Please call your physician or the COVID-19 hotline toll-free at 1-877-AT-AVERA if you are experiencing COVID symptoms. We recommend logging in to AveraNow virtual video visits if you need to see a provider for simple issues like sinus infections or pink eye that are non-COVID-19 related. To encourage use of virtual visits, we are waiving co-pays for all member plans through June 14. You can log in on your smartphone, tablet or laptop. Members with a coupon code should still use it. Your coupon code is on your member ID card or in your member portal. Members without a coupon code will not be charged a co-pay through the claims process. Questions? If agents have any questions, please email info@DAKOTACARE.com. Language Services Non-Discrimination Notice Privacy Notice Member Rights and Responsibilities Contact Us © 2021 DAKOTACARE, Sioux Falls, SD. All Rights Reserved.