REMODEL. RENOVATE. RENEW. How do you start a $100K to $500K home renovation project? Answer: start with trust. Our clients agree. They entrust renovation projects to us expecting unrivaled service and expert craftsmanship - whether it’s a whole home renovation, kitchen & bath remodel, or addition. How do we build trust? Again, our clients offer you the best answer. As the most reviewed renovation contractor in the Upstate, Daniel Builder clients consistently rave about service they receive. Expect a positive experience from first contact with our team, through our Design-Build process, to well beyond project completion. In 2006 Daniel Builders started with a simple, but clear vision: Build Trust. We sought to establish strong relationships of trust through exceptional customer service, excellent craftsmanship, and unwavering integrity. Over a decade later this vision still guides us. We continue to build strong relationships, beautiful renovations, and enduring trust. Daniel Jachens and Bob Cord formed Daniel Builders by combining a track record of construction excellence with over 35 years of engineering project management. They form a steady and strong leadership team sharing a common focus of unrivaled service from first conversation to well beyond project completion. As a family company, Daniel Builders understands trust is based on integrity, and ultimately leads to healthy, productive relationships. Expect Daniel Builders to value you as a person and your home as an integral part of your life. Our staff genuinely embraces the opportunity to provide you a level of craftsmanship to enhance where you live. 1. PROMPT & CLEAR COMMUNICATION We’re eager to hear from you. You can expect a warm and friendly tone from the moment we begin communicating. You can expect all voice mail, email, and texts to receive a response within hours, not days. We’re committed to this level of communication before, during, and after the sale. 2. EXCELLENCE IN DESIGN & CRAFTSMANSHIP A successful remodel doesn’t just happen. True harmony must exist between designing and building. We realize the design must match your desires precisely. So we’re willing to patiently walk through that process with you. Once we begin to build, you can expect us to stick to the plan. We take care of everything from ordering the right materials to scheduling every phase, so you don’t have to. 3. A CLEAN AND SAFE JOB SITE We promise to maintain a clean, organized, and safe work area to minimize disruption to your family’s routine. We use tarps, covers and dust barriers extensively. No smoking on the job site is allowed, and materials and tools are stored neatly and safely. These are a few of our rules. Being considerate and respectful of your family’s needs is very important to us. 4. DETAILED SPECS & FIXED PRICE QUOTE During our initial meetings, you may be surprised by the number of questions we ask, and the amount of time we spend with you. We’ve learned investing extra time early in the process is critical to the project’s success. We work closely with you, selecting all materials and clearly defining the scope so your expectations are fully met. You receive a fixed price quote before the build phase begins. 5. SATISFACTION GUARANTEE Many people say “Satisfaction Guaranteed” — what does that mean? With Daniel Builders, it means we’re committed to doing the job right the first time. And if you’re not satisfied, we’re prepared to keep working until you are. Your complete satisfaction is so important to us, and we’re so confident in our quality work, we’re willing to guarantee it! 6. LIFETIME WORKMANSHIP WARRANTY At your Post Project Meeting, we will present you with our Warranty Promise: If there is any problem with our workmanship — whether 5 months or 5 years after job completion — we will be there to correct, for as long as you own your home. 1. WHY HAS DANIEL BUILDERS CHOSEN DESIGN-BUILD AS ITS MODEL? HOW DOES DESIGN-BUILD LEND ITSELF TO A SUCCESSFUL PROJECT? Our Design-Build process is a proactive approach to eliminating unknowns and aims to ease anxieties and increase the efficiency of construction - a mutually beneficial approach for both client and builder. Our Project Guides and Design Team identify and clarify the details of a renovation and establish a total cost prior to the start of Build (construction). There are two alternatives to our approach - we do not recommend either. 1) Starting a renovation without a clear design. 2) Starting a renovation with a design created apart from the Builder’s input. Both alternatives are problematic and frequently lead to unfulfilled client expectations. Our Design-Build process establishes, clarifies, and ultimately produces the “finished product” our client envisions. Our Build Team (also known as the production staff) provides helpful input to the Design Team so both are “on the same page” from the start. This ensures that the project is buildable and cost effective. Once all Design is complete (drawings, selections, detailed scope of work and fixed cost), our Build Team can move forward with ultra-efficiency. 2. WHAT IS A REALISTIC TIMELINE TO RENOVATE (NOT AN HGTV ONE)? Timeline depends largely on a project’s scope. Larger, more complex projects require more time to design and build. Here are a few reasonable timeline expectations. Custom kitchens or bathrooms generally take 4-6 weeks to design. Whole house renovation can take up to 6 months to design depending of complexity. A custom home can take 4-10 months. Once design is complete, production starts. A custom kitchen or custom bathroom timeline may take up to 8 weeks build. Obviously, smaller bathrooms take less, likely to be around 4 weeks. A whole home renovation requires 6-10 months to build. And a new custom home can take over a year to build. As you go through our design process, the Build timeline will become clear. 3. WHAT SIZE/SCOPE OF PROJECT REQUIRES ME TO MOVE OUT OF MY HOUSE DURING RENOVATIONS? Being out of your home during a renovation is always beneficial, and sometimes absolutely necessary. Such is the case when a home is completely gutted. Though a vacant home is optimal, we understand vacating your home is not always feasible. Our team minimizes interruption to your family and home life when renovating an occupied home. 4. WHAT ARE SOME MAIN INFLUENCES ON THE TOTAL COST OF A PROJECT? To rephrase the question, what causes renovation sticker shock? Our renovation process starts with a price range, known as a TIRe (Target Investment Range). Staying within this range requires 1) you add nothing more to the original scope and 2) you monitor how selections (ex. Fixtures and Flooring) impact overall price. Choosing high end selections will make your price go up. The last thing anyone wants is to be sticker shocked. 5. WHAT IS A TIRe? A Target Investment Range is the projected range of cost for your custom renovation. A TIRe is developed based on communication during a Project Vision Meeting. The TIRe is neither an estimate nor quote. A fixed price quote will be determined once Design is complete. A client must communicate the level of finish they seek for a TIRe to be accurate. Our team provides a Project Guide (staff member) to help the client articulate an overall project vision. 6. WHAT IS A FIXED PRICE QUOTE? A fixed price is the sum of what a client pays for their project. This sum will only change if a client initiates a 1) change order or 2) existing damage (such as significant rot) is uncovered during the renovation. We do not break down cost, nor do we use the cost-plus method. Instead, we provide a lump sum amount so clients know exactly how much they will spend. Line item pricing is unproductive and inaccurate for a large remodel because each line item impacts all other line items. For example, you cannot negotiate an automobile price based on the line item cost of a steering wheel or seat belt. 7. HOW MUCH DO RENOVATIONS COST? Short answer - A lot! Most Design-Build residential renovations are only worth doing if you plan stay in your home for a long period of time. You will never recoup your full investment in the short term, if ever. Which is why we customize each renovation to a client’s unique expectations. 8. CAN I FINANCE MY RENOVATION? Yes, we can put you in touch with lenders who assist residential renovations. 9. WITH SO MANY CONTRACTOR HORROR STORIES, WHY SHOULD I TRUST YOU? We are not perfect, and we do make mistakes, however, what sets us apart is our track record for resolving problems and owning mistakes. We take a proactive approach to building trust. And we have numerous happy clients and positive reviews to validate that claim. 10. WHAT CHARACTERIZES OUR BEST CLIENTS? Keeping appointments and responsive communication is vital to our process, and ensures you have a positive experience. At each phase of your renovation you will have the opportunity to ask questions and let us know where further clarification is needed. Be upfront with your concerns from the first phone conversation, and at the Project Vision Meeting. It is important we dialogue about what matters most to you, and you make an informed/confident decision. 11. WHY CHOOSE DESIGN-BUILD? We want to Guide you through a process so you know exactly what your finished renovation will look like and cost. This requires a lot of planning on the front end (Design). Ultimately, the construction process (Build) will be significantly smoother. 12. WHAT DO I DO IF I AM NOT HAPPY WITH SOMEONE ON THE DANIEL BUILDERS’ TEAM? Voice your concerns immediately. The sooner we know the quicker we can resolve your concern. Communicate the problem via email to your Design manager, Production manager or Project manager. Client to Contractor communication is as important as Contractor to Client communication. We wish to know exactly what your expectations are. 13. WILL THE PROJECT SCHEDULE BE COMMUNICATED? At the end of Design, you will receive a proposed start and finish date as well as weekly updates during Build. 14. WILL PEOPLE BE THERE EVERYDAY WORKING? Some days, no one will be onsite. Your project is still moving forward though, and your project manager is still accessible. Stay focused on the overall project timeline and completion date. Delays will be proactively communicated. We ask you ultimately evaluate your custom renovation at completion. 15. WHEN WILL I BE EXPECTED TO PAY FOR MY PROJECT? A progress payment schedule is provided when you sign an Agreement to Build. Invoices are issued at various points during construction. For example, your project may require a progress payment when we get to the point of a rough-in inspection, the start of cabinetry and the final walk-through. Your last invoice is issued after your project is complete and you are satisfied. 16. HOW DO I KNOW IF DANIEL BUILDERS’ DESIGN-BUILD PROCESS IS RIGHT FOR ME? A fifteen-minute phone conversation is free and can help you determine a lot. Daniel Builders is not the right fit for every project or prospect. Our job is to help you find a contractor who best matches your needs and expectations. We’d love to hear from you! Whether you’re ready to start a major remodel, or simply learn more about our process, we’re ready to assist. How can Daniel Builders renovate for you? Name * First Name Last Name Email Address * Your email is safe with us, and we'll never share this with anyone else. Yes, I want to receive monthly remodeling updates and insights from Daniel Builders. Sign me up! Phone Number * Same here, your phone number is safe with us, we'll never share it with anyone else. (###) ### #### Subject * Message * Project Guidelines Yes, I have a budget in mind Yes, I have a deadline Mailing Address: Daniel Builders 220 Terrace Drive Anderson, SC 29621 Contact Us: Patrick Rawlins or John Power 864-506-5546 info@danielbuilders.com Subscribe to the Building Trust Blog Sign up with your email address to receive news and updates. SIGN UP Your email is safe with us, and we'll never share this with anyone else. DESIGN-BUILD BUILDING TRUST BLOG TEAM COMMERCIAL GALLERY RESIDENTIAL GALLERY CAREERS ANDERSON, SC864.506.5546INFO@DANIELBUILDERS.COM