Read the ISS Code of Conduct Read the ISS Speak Up Policy Report a concern The ISS Code of Conduct apply to all ISS businesses and ISS employees and sets out the key principles for conducting our business in an ethical and responsible manner in the line with our Values. It guides the conduct and behavior of all ISS employees during employment and in any engagement with ISS colleagues, our customers and their employees, business partners and other stakeholders of ISS. To support our Code of Conduct and in order to ensure good corporate governance, ISS has implemented a number of compliance policies and standards some of which can be found here. Speak Up Policy ISS has adopted a Speak Up Policy and reporting system that makes it possible for employees, customer, business partners and other stakeholders to report concerns in a confidential manner. If you are an employee, customer, business partner or other stakeholder and believe there is a breach of the ISS Code of Conduct, our policies or relevant laws and regulations, we encourage you to speak up and report this. By reporting you are acting in the spirit of our Code of Conduct and Values and helping to protect our business and our reputation. There are several ways to report a concern. Depending on the nature and seriousness of the concern, we encourage that you speak up and address your concern with your supervisor or a manager, local People & Culture, local legal counsel, or local CFO. Another way to make a report is through the Speak Up system hosted by an independent third-party. The Speak Up system can be accessed through your local company website in your local language as well as on the Group ISS World Services website. The ISS Speak Up system is accessible 24/7 for both employees and third parties and is available in 21 languages. We encourage you to identify yourself, but you can also report your concern anonymously. Concerns may also be reported by phone using local numbers which can be found below. Reporting allows serious and sensitive concerns to be brought to the attention of Group Internal Audit, which will assess if your reported concern meets the requirements for processing the report under the Speak Up policy. It will thereafter be reported to our Business Integrity Committee. We support honest and open communication and encourage questions and reports. If you report a concern in good faith based on your personal knowledge you are protected, as we do not tolerate any form of discrimination or retaliation against our employees or third party for speaking up. If you believe that you have experienced retaliation, you should report it as suspected misconduct. SPEAK UP How it works The Speak Up channel is meant for reporting serious and sensitive concerns that could have an adverse impact on the operations and performance of the business of ISS and which, due to the nature of the concern, cannot be reported through normal reporting lines. ISS ensures that all concerns are treated seriously and appropriately. All communication will be anonymous and confidential unless you directly instruct otherwise. Each report will be received by the Head of Group Internal Audit. You are encouraged to identify yourself and explain your concern in sufficient detail to facilitate investigation of the matter. Please expect that there might be follow-up questions. In some cases the investigation may not be possible unless the source of the information is identified. In order to assist ISS in conducting an investigation of a report, please provide as much information as possible. ISS will treat all concerns and issues raised under the Speak Up policy in a confidential manner except to the extent necessary to conduct a complete and fair investigation. We will appropriately protect the confidentiality of the reporter. You can establish if your concern is a local or Group matter by referring the Speak Up Policy. Types of incidents Incident reporting Report a concern PEOPLE MAKE PLACES 40.500+ customers across 30+ countries ABOUT ISS CAREER SERVICES & INDUSTRIES NEWS & PRESS INVESTOR RELATIONS HOW WE WORK OUR PRESENCE INSIGHTS CONTACT ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. PrivacyDisclaimer 2021 This website uses cookies By using our website you consent to all cookies in accordance with our Cookie Policy. Read more STRICTLY NECESSARY PERFORMANCE TARGETING UNCLASSIFIED ACCEPT ALL DECLINE ALL SHOW DETAILS