Branch locator Careers Log in Home About us Investors News and opinion Sustainability Home About us About RBS Journey Our Plan We’re changing our culture and priorities. We will be centred in the UK and Ireland and totally focused on giving our customers the best possible service. To do that we must become Stronger, Simpler and Fairer. We want to be No.1 for customer service, trust and advocacy We’re becoming more efficient and easier to do business with We’re committed to supporting enterprise and economic growth We’re investing in technologies and processes to make us more resilient Stronger Simpler Fairer Stronger We are laying the foundations for sustainable, attractive returns Play the video Reducing risk We have significantly reduced the amount of non-performing loans on our balance sheet in the last two years. Non Performing Loans £bn -53% Building capital With a Common Equity Tier 1 ratio target of 13% or above we are making RBS safer. Common Equity Tier 1 ratio % Focused balance sheet We are on track to meet our 2015 target of reducing Risk Weighted Assets to below £300bn. By 2019, we are targeting 85% of assets to be in Retail and Commercial Banking. Risk Weighted Assets Investing in technology We are investing in a resilient technology platform to provide a secure foundation for our customers. At the same time we are improving efficiency and investing in capabilities to simplify and improve our services. System Availability Simpler We are making it easier for customers to do business with us Play the video Cost:Income ratio target By 2019 RBS will be a bank centred in the UK and Ireland with a focused international capability and a planned cost:income ratio of <50%. We simplified the range of products and services we offer. All fees and charges are explained on one A4 page. Planned reduction in costs of £800m in 2015. Customers can open their personal current account entirely online. Touch ID launched to make banking on the move even easier. We have improved our account opening process from 5 days to 1 day. Fairer Accessible bank cards Play the video Fairer eSpark business hubs Play the video We are doing what is right for our customers and aim to be No1 for service, trust and advocacy by 2019. Our best deals are available to new and existing customers. We are clear and upfront with no more teaser rates. We are the largest supporter of SMEs in the UK. 600,000 customers are now newly eligible for a £100 overdraft. 5 min account opening for personal customers via digital by 2017. Our new accessible debit card has special tactile markings for our blind and partially sighted customers. We have 24 mobile branches serving isolated communities every week. Supporting the under 30s, women and social entrepreneurs. RBS in 2019 By 2019 RBS will be a bank centred in the UK and Ireland targeting a 12%+ Return on Tangible Equity from a lower risk franchise Phase 1 - 2014 Building financial strength Phase 2 - 2015/16 Improve our Go-Forward Bank and accelerate our Exit Bank Phase 3 - 2017 to 2019 Becoming Number 1 Rebuilt our capital strength; our Core Equity Tier 1 ratio rose 260bps during 2014 De-risked our balance sheet Improved resilience in our systems Began our cost reduction plan – costs reduced by £1.1bn during 2014 (2) Simplified our organisational structure – moved from 7 divisions to 3 customer businesses Footnotes: We need to achieve various milestones before we return to capital distributions these include sustained profitability, improved stress test results and resolving our major conduct and litigation issues. As a result and subject to PRA approval, we do not expect in our central planning scenario to be in a position to return to capital distributions until Q1 2017 at the earliest excluding restructuring costs and litigation and conduct costs This page contains forward looking statements and is just a snapshot of our business. For full details please view our results announcements ‘Understanding the RBS Journey’ - transcript Investors About us Investor relations News and opinion Sustainability Careers Social media Contact us Customers Investors Media Feedback and complaints Supplying goods and services Useful downloads Annual Results 2014 (PDF, Size: 2.0MB) Annual Report and Accounts 2014 (PDF, Size: 14.9MB) Sustainability report 2014 (PDF, Size: 4.1MB) Get Acrobat reader to view our files. FAQs General Investors Media Sustainability Find us on Facebook Twitter LinkedIn Google+ Flickr RSS Accessibility Legal information Posting guidelines Privacy & cookies Sitemap © Royal Bank of Scotland 2015