RVA Burger Menu Richmond Quick Links VIRTUAL CITY HALL SOCIALS PAGE CITY NEWS BACK TO DEPT Contact Us Phone (804) 646-4646 Email dpucustserv@rva.gov Address: 900 E. Broad St., Room 115 Richmond, VA 23219 Phone: (804) 646-4646 For gas leaks, leave the area and call 911 Follow us on our social media channels for news and updates: For other news, check out our news page: DPU News Page Department of Public Utilities The City of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff. COVID-19 The City of Richmond Department of Public Utilities has been pleased to continue helping protect the health and safety of Richmond residents by providing clean and safe drinking water, among other utility services during this time. The pandemic has presented tremendous challenges for us all and we continue with non-disconnection of utility services at this time. DPU and Richmond Gas Works remains focused on the health and protection of our customers as well as that of our technicians, while also moving towards recovery. To this end, and with the expiration of the state of emergency, DPU is taking action to forge ahead. To avoid financial hardship, customers are encouraged to contact us to learn more about payment assistance including payment plan options. We thank you for the opportunity to be of service to you. Click here for FAQs to better understand how DPU is forging ahead. About Us Publications Contact Us Footer menu Accessibility Auditor Reports FOIA Privacy Policy RVA 311 Tech Issues Emergencies: Call or text 911 Non-Emergency Police: Call (804) 646-5100 Report issues at rva311.com Information and Non-Emergency Services: Call 3-1-1 900 E. Broad Street, Richmond, VA 23219 Hours: Monday - Friday, 8am - 5pm Mayor Levar Stoney Select language Select Language English Afrikaans Amharic Arabic Armenian Bengali Bosnian Chinese (Simplified) Filipino French Haitian Creole Hindi Hmong Italian Khmer Korean Kurdish (Kurmanji) Lao Mongolian Myanmar (Burmese) Nepali Persian Portuguese Punjabi Russian Somali Spanish Sudanese Swahili Thai Turkish Urdu Uzbek Vietnamese Yoruba Zulu RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción, llame al 804-646-0145.