Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile Free SIM Top Up Pay As You Go Pay Monthly Vectone plus New Offers Support My Vectone Top up and payments The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help. 1. How do I top up my account? Once you have purchased a multifunctional top-up voucher from a shop, simply key in *101* followed by the 10-digit PIN number found on the back of the multifunctional voucher, followed by the # key, and press call. Alternatively, dial 121 and follow the instructions. 2. How can I check my account balance? 3. Where can I top up? 4. How much will it cost to make a phone call? 5. How much does it cost to register for a My Vectone online account? 6. Why did my online transaction fail? 7. What is 'Verified by Visa' and 'Mastercard SecureCode'? 8. How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'? FAQs for PAYG Bundle 9. What happens once I have chosen a bundle I want? 10. How to pay for a bundle subscription? 11. Do I have to subscribe every month? 12. How can I unsubscribe to a bundle or cancel auto renewal? 13. I am a Vectone Mobile Plus customer, how can I subscribe to a bundle? 14. How can I change the number subscribed to an unlimited PAYG bundle? 15. What will happen if I do not have a sufficient balance in my account at the time of the PAYG bundle renewal? 16. Where can I purchase the top-up card to activate the PAYG Bundle Offer? Please refer to our Terms & Conditions for more information. FAQ Getting started Transfer your number Starter Pack Tariff Credit transfer Top up and payments Travelling Abroad Contact Vectone Mobile Internet Vectone App Free SIM Top Up Rates National Rates International Rates International Smart Rates Roaming Rates Vectone App Rates Offers UK Pocket Saver All In One Pocket Saver International Pocket Saver Data Pocket Saver Sri Lanka Pocket Saver Philippines Pocket Saver Vectone Plus Credit transfer Refer a friend Vectone App Vectone 2 in 1 ½p international calls Smart Roaming Joining Bonus Sports news Free Vectone to Vectone Free International Calls Free National Calls and Texts About Vectone Mobile Make the best deal Help Contact Vectone Transfer your number Site Map Terms and Conditions Privacy Policy Regulatory Complaints Procedure *Multifunctional Top Up vouchers available when you see these signs: ©2014 Mundio Mobile Limited Privacy Policy Terms and Conditions Transfer Your Number Contact us Site Map About us