AboutSolutions CultureCareers Industries ResourcesBlogContact Data Solutions & Analytics TRANSFORMING DATA INTO ACTIONABLE INSIGHTS. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners. CUSTOMER INTERACTION SOLUTIONS PRODUCT SUPPORT SERVICES Revealing Potential REAL TIME METRICS THAT INFORM REAL TIME DECISIONS. iQor's Data Solutions & Analytics team enhances operational efficiency, delivers value-added data services, and offers stand-alone commercial analytics products. We use a combination of engineering, data science, and consultative services to discover and harness asset value in operational data that adds value back into your business. HIRE US Gathering & Growing GATHER THE INFORMATION YOU NEED TO GROW YOUR ORGANIZATION. As Data Partners, we work with clients to build consistency around their data processes and in many cases, deliver three-dimensional views of the business trends and customer behaviors that only become evident through advanced analytics. What does it all mean? Better, faster, and smarter decision-making at a fraction of the cost. BUSINESS INTELLIGENCE Cloud-based business analytics software purposefully designed for business people across the enterprise and at all levels of the organization, from the agent to the C-Suite. INTERACTION ANALYTICS Harnessing the voice of the customer for improved customer experience, regulatory compliance, and streamlined business performance. APPLIED ANALYTICS Helping clients capture data, develop insights, and implement data-driven innovations that create enduring competitive advantages and unique, continuously improving customer experiences. Business Intelligence DATA THAT LETS YOU WORK SMARTER NOT HARDER. We believe your time is better spent making decisions with accurate data. In today's world, you can't afford to invest time in just collecting data. You need it accessible, customizable, and interactive - on demand. Our cloud-based business intelligence platform helps tell the story of your business in real-time. Whether you're managing agent-level call center processes or business unit performance KPIs, we can configure a solution that meets your needs. Business Challenges QeyMetrics Process QeyMetrics Solution Targeted Challenges DECIPHER YOUR DATA WITH EASE. Designed from day one as a pure data correlation engine, QeyMetrics integrates, correlates and aggregates all of your data so you don't have to. The solution can pull data from any database or accept existing data feeds making it easy to get started and overcome the following challenges: Disparate data Static data views Reporting lag times Spreadsheet-driven reporting HIRE US Interaction Analytics ADVANCED SPEECH ANALYTICS FOR YOUR CONTACT CENTER. iQor's contact center technology helps you learn about your business through the voice of your customers. In today's Multi-channel environments, the idea of harmonizing speech, web interactions, social media, email, online conversations, and customer surveys can be overwhelming. We removed that complexity by creating a robust platform that identifies these interactions quickly and at a cost that actually produces a return on your investment. Business Challenges Interaction Process Speech Analytics Solution Optimize Your Business LEVERAGE THE VOICE OF YOUR CUSTOMER. Nothing can tell you more about your operation than the voice of your customers. Through iQor's Speech Analytics offering, you can gain valuable insight from thousands of customer calls to fine tune your operation and impact your bottom line. Our Speech Analytics solution targets specific business challenges: First Contact Resolution (FCR) Handle Time Optimization (AHT) Reduce Customer Churn Improve Customer Satisfaction HIRE US Applied Analytics THE INDUSTRY LEADER FOR INTELLIGENT BPO. We know that data responds best and is most valuable when you engineer your systems and organizations to ask questions and make empowered decisions based on the answers. Whether we're asking questions to solve evolving challenges, identify new opportunities, or confirm what you already know, our commitment to data-driven operations sets us apart. We leverage decades of advanced analytics tenure - with experience from the largest organizations in the world and the best academic institutions - to bring your aspirational data needs to life. Business Challenges Engagement Process Applied Analytics Solution Targeted Challenges THE FOUNDATION FOR STRONG DATA STARTS HERE. We believe so strongly in the benefits of applied analytics that we not only use them as pillars of our daily operations, but make them available through bespoke consulting and development projects for clients to tackle data processing, algorithmic development, or systems engineering challenges that exceed their internal capabilities. Our Applied Analytics solution targets: Routing Optimization Predictive Component Failure Models Recruiting & Retention Optimization Consumer Behavior Modeling Consumer Contact Optimization HIRE US QeyMetrics THE BRAIN BEHIND YOUR BUSINESS INTELLIGENCE. For our clients, opportunities to create competitive advantage may be fleeting - circumstances and resources change fast. To take advantage of opportunities that may be visible only through data - integrated, rationalized, and presented for drill-down investigation - you need a technology platform that can help you proactively measure, recognize, and respond to events happening in real-time in your business. iQor Launches Gamification Platform, GameTraQ, to Enhance Customer Service Training SEPTEMBER 27, 2018 + iQor's Head of Innovation to Speak at Dreamforce 2018 SEPTEMBER 24, 2018 + iQor Expands in Iloilo, Philippines AUGUST 27, 2018 + Careers OVERVIEW Industries MEDIA & WIRELESS DIGITAL INFRASTRUCTURE CONSUMER ELECTRONICS TELECOMMUNICATIONS TRANSPORTATION & LOGISTICS UTILITIES RETAIL / E-TAIL FINANCIAL SERVICES & INSURANCE HEALTHCARE General CONTACT BLOG RESOURCES EXPERIENCE MATTERS SUSTAINABILITY POLICY PRIVACY POLICY EWASTE POLICY TERMS OF USE Subscribe © IQOR 2015 COPYRIGHT. ALL RIGHTS RESERVED.