MENU What are you looking for? Submit Search Home Page / High Performance and Innovation High Performance and Innovation Skip to: Reports Presentations About Recognition The High Performance and Innovation initiative is an organization-wide effort to measure, analyze, improve and report on the services provided by the City of Scottsdale. REPORTS Quarterly performance report The quarterly performance report provides progress updates regarding key performance measures included in the annual budget book. Quarterly updates are also provided on the organization strategic plan. Report to our community The City Manager's Office prepares an annual report (PDF) consistent with the AGA's citizen-centric reporting initiative. The short report is intended to give the community a better understanding of their government and provide a more meaningful debate about fiscal priorities, performance results and future challenges. We have given a presentation (PDF) about our annual report and how it is prepared. 2021 2020 2019 2018 Scottsdale overview and demographics An overview presentation (PDF) based on the annual budget and annual report is available along with documents that are included in the annual budget and updated each year. City Organization Community Profile Demographics Simply Better Service CIP Overview Covid-19 Report Budget and Financial Reports Performance information is included in the annual budget at the division and department level. In addition, ten years worth of data on selected indicators is included in the comprehensive annual financial report. Both documents, as well as an archive of prior year information is available at www.ScottsdaleAZ.gov/finance. Organization Strategic Planning The citywide strategic planning effort (PDF)is part of the performance management initiative. The current organization strategic plan was approved at a council meeting in April 2019. Updates on the progress of the organization strategic plan are on this online dashboard and on the Mission and Priorities page. Organization Mission Statement In addition, in December 2013, the City Council adopted a new mission statement for the organization: “Simply better service for a world-class community” The new mission statement is being implemented through citywide internal initiatives. These are: “Simply” - Streamlining the services we provide through process improvement, “Better” - Formalizing our benchmarking efforts to ensure our services are “better,” and “Service” - Reinstating training programs and standards for providing high-quality customer service. In addition, to clarify what is meant by a world-class community, we partnered with graduate students at Thunderbird School of Global Management to formalize the definition and attributes of a world-class community and create citywide customer-focused outcomes and key performance indicators. The final project is available online (PDF) Valley Benchmark Cities The city of Scottsdale is a founding member of the Valley Benchmark Cities collaborative. The purpose of Valley Benchmark Cities is to improve local government performance in Arizona by working collaboratively to identify and share resources, best practices, and common demographic, financial, and performance information to better understand the complex and diverse operations of the 11 participating cities (Avondale, Chandler, Gilbert, Glendale, Goodyear, Mesa, Peoria, Phoenix, Scottsdale, Surprise, and Tempe). Annually, since FY 2013-14, the Valley Benchmark Cities initiative publishes a report to share 24 Valley-wide measures with city leadership and the public. This report includes measures in the following service categories: Demographics, Fire Services, Police Services; Library Services; Parks and Recreation Services; Water, Sewer, and Trash Services; Finance and Administration Services. Explore the most recent main trend report, Scottsdale's custom trend report as well as a report showing all participating jurisdictions. PRESENTATIONS Performance Management Overview This was a 2-hour course prepared for staff in FY 2012/13 to provide training on key concepts in the Strategy and Performance Management initiative. Godzilla Video Handouts (PDF) Planning Framework (PDF) General Plan (PDF) Download Presentation Performance Management Department Workshop This was a hands-on course prepared in FY 2013/14 to assist department management in identifying efficiency and effectiveness measures that are tied to customer-focused outcomes. Materials (PDF) Worksheet (PDF) Overview (PDF) Download Presentation Managing Organizational Performance This is a 3.5-hour course taught quarterly to city staff in FY 2014/15 to provide training on strategic planning, performance measures, evaluation and reporting. Handouts (PDF) Full Slide (PDF) Download Presentation Accomplishing Results This 6-hour class was updated in 2017 to teach how to define results, achieve results, review results and improve results. An abbreviated 3-hour version was presented to the Mandela Washington Fellowship class hosted at Arizona State University in July 2017. Part 1 Agenda and Handouts (PDF) Part 2 Agenda and Handouts (PDF) Part 1 Presentation (PDF) Part 2 Presentation(PDF) Mandela Washington Fellowship (PDF) Download Full Presentation Citizen Survey Results Presentations These presentations on citizen surveys were prepared for an ICMA workshop (PDF) ICMA workshop in October 2012 on how Scottsdale utilized survey results, and also for general presentations in 2011 on 2010 survey results (PDF). A presentation on internal services survey results was also given at the ICMA Conference in September 2015 (PDF). The 2016 Citizen Survey has been completed with more information available on the survey web page. View Results Aligning Organization and Employee Goals Presentation This 3-hour course (PDF) was developed in FY 2015/16 to train managers in how to align employee goals in the annual performance evaluation with the citywide mission. Download Presentation Valley Benchmark Cities Report The initial Valley Benchmark Cities report was issued in September 2015. A presentation about the effort was given at the September 2015 ICMA Conference in Seattle (PDF), and an article about the effort was included in the December 2015 edition of ICMA's PM magazine. A presentation was also given at a GFOAz training session on the effort (PDF). To see all Valley Benchmark Cities reports, visit the Alliance for Innovation. Download Report Arizona State University (ASU) Presentation In March 2017, this presentation (PDF)was a guest lecture to graduate students at ASU about managing and measuring performance. Download Presentation New Employee and City Manager's Office Overview Presentations The city manager's office presents monthly to new employees (PDF)an orientation about the city and the organization, including mission and goals. In addition, presentations are regularly given to local groups such as Scottsdale Leadership. Download Presentation ABOUT What is performance management? Performance management is an ongoing, systematic approach intended to improve results by integrating objective evidence with decision-making processes. The guiding principles of the Scottsdale performance management effort are: Aligned with City Council and General Plan mission, goals, priorities Results focused. Strategies, processes, and decisions are designed to achieve desired results Relevant. Matters to both the city government and the community Transparent. Easy for stakeholders to access and understand Timely, Accurate and Pertinent. Data drives decisions and processes Transformative. Continuously improves the organization, management decisions, and policy-making processes Sustainable over time and across organizational changes Program Concepts Performance Reporting in the Annual Budget Annual "Report to Our Citizens" Citizen and employee surveys Supports Scottsdale's Employee Values (PDF) Annual Action Plan (PDF) for the citywide High-Performance and Innovation Team High-Performance and Innovation Initiative Infographic Performance Management Team Agendas (PDF) from FY 2016-17 Performance Management Team Agendas (PDF) from FY 2017-18 Performance Management Team Agendas (PDF) from FY 2018-19 Performance Management Team Agendas (PDF) from FY 2020-21 Overview of Scottsdale and Behavioral Insights (PDF) Work Accomplishing Results training relating to Behavioral Insights (PDF) Measure What Matters: Organizational Performance Management in Scottsdale, AZ Behavioral Insights Team Report - "Scottsdale Cares" 2017 What Works Cities Certification Report (Honor Roll) 2019 What Works Cities Certification Report (Silver) 2020 What Works Cities Certification Report (Silver) Resources Other external resources helpful in developing an performance management program. A Performance Management Framework for State and Local Government, National Performance Management Advisory Commission, 2010. Lessons from Performance Measurement Leaders, Shayne Kavanaugh, GFOA, 2013. Transforming Performance Measurement for the 21st Century, Harry Hatry, Urban Institute, 2014 Surfacing the Submerged State with Operational Transparency in Government Services, Ryan W. Buell, Michael I. Norton, Harvard Business School, 2013. Performance Management: Getting Started, Center for Government Excellence. Budget Narrative Guidelines Good to Great and the Social Sectors, Jim Collins, 2005. Municipal Benchmarks, David N. Ammons, 2012. Reinventing Government, Ted Gaebler and David Osborne, 1992. The Three Signs of a Miserable Job, Patrick Lencioni, 2007. RECOGNITION ICMA and National Research Center, Inc. (National Citizen Survey) Voice of the People Awards for Excellence 2017, 2014, 2011 Voice of the People Awards for Transformation 2011 ICMA Center for Performance Analytics Certificate of Excellence in Performance Measurement 2013, 2014, 2015, 2016, 2017, 2018, 2019 Certificate of Distinction 2012 Certificate of Achievement 2011 AGA Certificate of Excellence in Citizen-Centric Reporting 2010, 2011, 2012, 2013, 2014, 2015, 2016 Government Finance Officers Association Distinguished Budget Presentation Award Special Performance Measures Recognition FY 2011/12 Adopted Budget Book Giving citizens numbers they can understand Mark Funkhauser, Governing.com, Feb. 25, 2013 Read more Joining Forces: Arizona Cities Collaborate to Improve Performance Brent Stockwell and David Swindell, PM Magazine, December 2015 Read more Making Strategic Planning Work Brent Stockwell and Joe Casey, Government Finance Review, April 2016 Read more CONNECT WITH US Watch Scottsdale Video Network Facebook Twitter Instagram Linkedin View all social media NEED HELP? 480-312-3111 General City Information/Speak to a Citizen Service Specialist STAY UP TO DATE Enter email address Manage Manage Newsletter Subscriptions (Subscribe / Unsubscribe) 3939 N. 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