> ESPAÑOL Search for: About Us Customer Service Rates Construction Resources Board Meetings Our Staff John R. Jenkins, Executive Director John joined BSU as executive director in June 2015. Prior to that, he spent 30 years practicing law with a specialization in public utility law and Florida water and wastewater utilities. He acted as special counsel for BSU since the 1980’s working on a variety of issues, including rate setting, revenue bond financing for capital projects, tax exempt status, developer agreement and contract drafting, franchise issues, wastewater system expansion, environmental and real estate matters. He oversees the operations of BSU’s various departments and carries out the policies of the Board of Directors. John frequently speaks to local business and civic organizations about BSU and its operations. John received a B.A. degree in philosophy from Iona College in New Rochelle, New York and his law degree from Florida State University, where he also earned a B.S. in finance. He is a member of The Florida Bar Environmental and Land Use Law Section, the American Water Works Association, and the Water Environment Federation. Lisa Karnow, Customer Services Manager Lisa oversees BSU’s customer service department, which is responsible for opening new customer accounts, coordinating billing and processing payments. Her staff members answer customer questions and handle issues by phone and at BSU’s administration office. Lisa joined BSU in the human resources department in 2014. Her professional experience is varied and relevant to her responsibilities at BSU. She has served as client service manager, title underwriter, mortgage broker and regional manager for a title insurance company. Lisa was born in Singapore and lived overseas until she was 12. She holds a bachelor’s degree from Arizona State University and has been a Bonita Springs resident since 2007. Kim Hoskins, P.E., Director of Engineering Kim supervises the planning, design, permitting, budgeting, scheduling and construction administration of the utility’s capital improvement program, as well as the review, inspection and acceptance of developer-contributed projects. She oversees BSU’s engineering, inspections and geographic information systems staff. A Lee County native, Kim holds a bachelor’s degree in environmental engineering from University of Florida. As a college student, she interned at BSU and then began her professional career with the utility, serving as assistant engineer for three years. Her previous work experience includes project management with the Fort Myers-based planning, design and surveying firm Barraco and Associates Inc.; development review with Lee County Department of Community Development; and engineering project management with Lee County Utilities. Steven A. Richards, CPA, Director of Finance Steve is responsible for maintaining the utility’s financial records, supervising investments and overseeing all accounting activities. He directs the activities of the finance department, including preparing financial statements and budgets and coordinating purchasing, disbursements, cash management and debt administration. Steve is a certified public accountant, licensed in the state of Florida. Steve joined BSU in 2015 after nearly ten years with CliftonLarsonAllen, the national public accounting firm that audited BSU’s financial statements. He previously spent five years as a staff CPA and auditor with a Naples firm. Steve holds a business administration degree from The Ohio State University, a master’s of education from Xavier University in Cincinnati and a master’s in accounting and taxation from Florida Gulf Coast University. He is a member of the American Institute of Certified Public Accountants and Florida Institute of Certified Public Accountants. Andy Koebel, Director of Operations Andy joined BSU as a maintenance technician in 1995 and soon was promoted to operator trainee. He earned licenses in both wastewater and water treatment and, in 2005, became an engineering technician. While working full-time at BSU, he completed work to earn an associate’s degree in drafting and design technology from Edison State College and, in 2006, a bachelor’s degree in civil engineering from University of South Florida. He earned his Professional Engineer’s license and was named director of operations in 2011. Andy is a member of the Water Environment Federation, Florida Water & Pollution Control Operators Association, American Water Works Association and the American Society of Civil Engineers. He manages 76 employees and oversees the operation of BSU’s two water production plants and two water reclamation facilities, as well as associated fieldwork and service activities. Back to About Us Office Hours 7:30 a.m.-5:00 p.m. Monday-Friday Contact Customer Service Website Accessibility Facebook Instagram Bonita Springs Utilities, Inc. | 11900 E. Terry Street | Bonita Springs, FL 34135 | 239-992-0711 | 800-583-1496 Privacy Policy | Terms of Use | ©2021 All Rights Reserved.