ITA CAREERS LOGIN Alisped REVERSE LOGISTICS HOME » LOGISTICS » REVERSE LOGISTICS MANAGEMENT OF PRODUCT RETURNS. Which are the main features of the reverse logistics? The return process must be simple and smooth for the consumer: returns are now a substantial part of the online shopping experience, therefore they must be easy to handle and free of charge. The easier the return, the greater the chance that the customer will complete the purchase, becoming a supporter of the brand and writing good reviews. Returns must be properly managed: they are time consuming, expensive and challenging, but if well organized, they may even increase revenues. From a logistics perspective, they must be efficient, sustainable and profitable. CONTACT US OUR APPROACH FOR FUNCTIONAL REVERSE LOGISTICS. We arrange collection both at the consumer premise and at a collection point We choose the best service according to product category, timing and location of the pick-up. We cooperate with major national and international couriers. We check the return compliance We check if the returned item is correct as per return label, SKU and the return authorization. We check the return quality We check the returned item step by step, according to a guideline developed with the client; we spot any defects or damages on the products. The quality check defines an ABC grading and any eventual reconditioning or repair of the product. We run and update the information system Any information collected during the receiving, control and handling are uploaded in the warehouse management system in order to create the product’s identity card and trace its history. We repair and recondition the returned products Returned products may need some extra work. Maybe they need to be: Rewrapped and repackaged Reconditioned (washed, ironed, repaired) Accompanied by photos, descriptive notes, control cards Placed in stock on dedicated inventory accounts files (first choice, second choice, flawed) WHY RELY ON ALISPED LOGISTICS? Returns have a huge impact on profitability and reputation of the brand We effectively manage reverse business, which represent from 15% to 40% of B2C purchases (up to 50% in the fashion sector). If properly managed, returns are a strong marketing and selling tool. Returns are relevant in every distribution channel We are specialized in both B2C and B2B returns: well managed returns can increase sales opportunities and move huge volumes of products into new sales channels. ALISPED. The world is your horizon. ASK FOR A QUOTE Our contacts Tel: +39 0574 6391 Mail: alisped@alisped.it Privacy Policy Cookie Policy Home Alisped Services Markets Logistics Network Contact us Login Careers © 2021 Alisped Spa VAT: IT01654570975 All rights reserved - Website developed by Hubic Marketing Notice We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. You can consent to the use of such technologies by closing this notice. Learn more and customize Accept ×