ABOUT SERVICES PRODUCTS CONTRACT VEHICLES PAST PERFORMANCE About Us Contract Vehicles CTI delivers excellence since 1990. CTI was founded 30 years ago with the goal of helping customers run their operations more efficiently by providing them with solutions that lower costs and increase productivity. CTI specializes in managing and servicing copiers, multi-function devices (MFDs), laser printers and fax machines. We offer a host of programs, including Managed Print Services (MPS), which we customize based on our customer’s needs. Furthermore, we design and implement solutions that allow customers to convert paper documents to electronic formats. CTI serves as a single source for maintenance to all brands of office equipment. CTI delivers secure, customized programs to fit the needs of our clients. From complete life cycle management to remedial maintenance, CTI provides the answers. LEARN MORE CTI 15738 Crabbs Branch Way Rockville, MD 20855 Toll Free: (800) 869-8570 - Phone: (301) 417-7202 HOMEABOUTSERVICESPRODUCTSCONTRACT VEHICLESSITEMAP CONTACT USCUSTOMER LOGININTRANETCOVID-19 © 2020 CTI ALL RIGHTS RESERVED. CTI operations during COVID-19 Dear valued customers, We are facing what appears to be a tragic once in a lifetime event. The unprecedented nationwide propagation of the COVID-19 epidemic has forced us all to make changes in our everyday lives. We at CTI have activated our emergency procedures and implemented operational changes to ensure the health and safety of our employees, clients, partners, and their families. We are open for business and continue to provide service to government agencies that are essential to the ongoing battle against the epidemic. NIH, Department of Defense, and Department of Treasury are some of the agencies that we continue to actively support as they provide critical services to our nation. We are constantly communicating with our vendors and service partners to ensure all service requests are fulfilled with health and safety as a priority. These are some of the emergency procedures and operational changes we have implemented for our health and the safety of our operations. Constantly communicating epidemic information to our employees; 95% of our staff is currently teleworking; Updating the technicians SOP for emergency situations. For any locations with a known COVID-19 case, we will provide alternative methods of supporting our customers; Requiring employees exhibiting any symptoms to stay at home; No employee will lose pay or benefits as a result of being at home. Our Service Department is responding to service requests. Our Logistics Department is working with our vendor in processing orders and fulfilling them. However, deliveries have been impacted because our customers are teleworking and not able to receive new devices. We are working with our customers and will hold their devices until our client’s locations are reopened. Keeping healthy and safe while continuing to support our customers will remain our top priority. ×