CRI Advantage ServiceNow® Cybersecurity Services Insights Careers 208.343.9192 ServiceNow® HOME SERVICENOW® Transformation. Innovation. Integrity. Service. The world’s expectation to make work, work better for people is increasing every second. ServiceNow is a single cloud-based platform that delivers digital workflows to unlock productivity across an entire organization. This solution connects people, functions, and systems that drive company-wide connections in a scalable way to digitally transform a business. Increase ROI Organizations that are implementing ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months. This is according to an independent IDC analysis commissioned for ServiceNow. Request Demo TAILORED TO YOUR BUSINESS Partner Segment Offerings Sales Certified ServiceNow reseller offering outsourced and managed services. Services Expertise to be able to deliver successful ServiceNow implementations. Service Provider We’re able to operate a licensed ServiceNow instance, managed for our clients. Public Sector We provide the implementation of ServiceNow solutions for federal clients. SERVICENOW CRI Advantage is a Premier ServiceNow Partner ServiceNow Products We’re a premier ServiceNow Partner who resells ServiceNow’s robust products, applications, and modules all on a single cloud-based platform. Learn how CRI can help you create the best experience possible by enhancing productivity across your enterprise. ServiceNow Implementation CRI has a team of ServiceNow experts that help guide you through the implementation process, ensuring you have the best Go-Live experience possible. CRI configures and tailors an instance to meet the specific requirements across the enterprise, leading to better adoption rates by all users. ServiceNow Managed Services We provide ServiceNow support for client-hosted instances. Our managed support services help ensure that a client is able to get the most ROI out of the ServiceNow Products and Implementation Services that we provide. TAILORED SOLUTIONS ServiceNow® Products IT Service Management ITSM provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. ITSM can help increase your agents’ productivity, resolve issues quickly, and improve user satisfaction. More ➞ IT Business Management ITBM aligns work with business goals to deliver products and services in a way that supports your strategic priorities. ITBM helps IT demonstrate value to the organization and rationalize investments to focus more on innovation. More ➞ IT Operations Management ITOM gives you better visibility into your infrastructure and services, prevents service outages, and expands your organization’s operational agility. Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments. More ➞ Customer Service Management CSM helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Start being proactive and fix issues before customers know they have them. More ➞ Security Operations SecOps brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization. More ➞ Now Platform The Now Platform provides a single mobile and web application development platform to build business applications and extend existing apps that power your digital transformation. More ➞ SERVICENOW® Implementations & Integrations Implementations No matter the size or complexity of implementation, CRI’s implementation methodology is agile, tried & true, and will help you get the most out of your ServiceNow product. CRI’s implementations range from adhering to Out-of-the-Box to a fully custom requirement, all designed to meet an Organization’s distinct needs and outlooks. Integrations Whether it is through ServiceNow’s Integration Hub or via a custom-designed API integration, CRI and ServiceNow support integrations with third-party applications to maintain a single source of truth for organizational data. Release Management Plans change and CRI knows it, this is why we include Post Go-Live Support with all of our implementations. Post-Go-Live Support is a security blanket that helps provide the added security to know that CRI will be there to support your Organization if the perfect implementation plan changes. End-User Training Now that your Organization’s ServiceNow Instance has been implemented, are your End-Users unsure of how it all works? CRI’s End-User Training (which is included in your Implementation costs) provides a tailored training solution that will meet your End-Users needs. OUR BLOG Recent Articles 3 Scams to Lookout for This Holiday Weekend And advice on how to avoid them. It’s almost Thanksgiving and that means that Black Friday, Small READ MORE » November 24, 2021 CRI ADVANTAGE WINS TSS CONTRACT WITH INL Boise-based firm will provide Managed Help Desk services to Idaho National Lab. Idaho Falls, ID- October 15, 2021 READ MORE » October 15, 2021 Password Protection – National Cybersecurity Awareness Month It’s National Cybersecurity Awareness Month! We’re encouraging everyone in their workplaces to take ownership of their activity online. READ MORE » October 4, 2021 Take the first step to your digital transformation. 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