Dufry Home open menu SUSTAINABILITY ESG REPORT 2020 ESG Report 2020 Our Commitment to Sustainable Growth Dufry reports on the ongoing evolution and achievements of its ESG engagement on an annual basis, with a dedicated ESG Report presented in accordance with the Global Reporting Initiative (GRI) and forming an integral part of the Group Annual Report. The ESG Report also includes the Progress Report of the UN Global Compact. The annual ESG Report provides detailed insights on the implementation of the strategy and includes Dufry’s Materiality Matrix reviewed on an annual basis to assess any potential changes in the scope of the company’s material topics. Moreover, the report includes the specific goals and their achievement level. ESG Improvements 2020 ESG Activity 2020 by Focus Area ESG Objectives Materiality Matrix Dufry ESG Reporting standards Dufry is a global travel retail operator with over 2,300 duty-free and duty-paid shops in airports, cruise lines, seaports, railway stations and downtown tourist areas. We employ 17,795 employees (FTEs) across 64 countries and we represent over 1,000 different global and local brands in our stores. Dufry is part of the Swiss Market Index MID (SMIM) on the SIX Swiss Exchange and has a balanced share of large and small shareholders. This sustainability report has been prepared following the guidelines of the Global Reporting Initiative (GRI) Standards, Core Option, and covers our environmental, social and governance (ESG) activities, performance and approach for the year 2020 focusing on the topics we have determined to be of greatest importance for Dufry and its stakeholders. Compared to our 2019 report, in 2020 we are voluntarily reporting information related to three additional GRI indicators: Emissions, Environmental Compliance and Public Policy. The decision to start reporting on these indicators was in response to Dufry´s commitment for greater transparency and gives stakeholders a better understanding of our ESG strategy, despite the fact that these topics have not been defined as material for Dufry. As we continue evolving our ESG reporting, in this year’s report we have also embedded the UN Sustainability Development Goals (SDGs) and included information on the respective GRI and SDG indicators in the corresponding sections, where Dufry plays a role in progressing towards specific goals, thus enabling the reader to obtain a better and more transparent understanding of our report. In early 2020, Dufry became a signatory member of the UN Global Compact. As part of this additional commitment, a progress report has also been prepared, together with the GRI Index and the Sustainability Report Annex. These documents supplement the information disclosed in Dufry´s Annual Report (including the Corporate Governance and Remuneration Reports embedded in the Annual Report). Return to the Sustainability homepage FEATURED DOWNLOADS DOWNLOAD CENTER 09/03/2021 ESG Strategy 2020 3.64MB 09/03/2021 ESG Report 2020 1.11MB 09/03/2021 Sustainability Report Annex 2020 94KB 09/03/2021 GRI Content Index 2020 80KB 09/03/2021 UN Global Compact Communication Progress Report 2020 64KB 11/12/2020 The Dufry Code of Conduct 1.9MB 28/02/2020 The Dufry Supplier Code of Conduct 551KB WORLDCLASS.WORLDWIDE. CLOSER TO YOU Your satisfaction is very important to us. If you have any comments or queries, please get in contact! Customer Service CONTACT INFORMATION DUFRY GROUP HEADQUARTERS Brunngässlein 12 CH - 4010 Basel Switzerland Phone: +41 61 266 44 44 E-Mail: headoffice@dufry.com COMPANY INFORMATION DUFRY AT A GLANCE OUR STRATEGY DIVISIONS & LOCATIONS FINANCIAL INFORMATION KEY FIGURES OUR SHARE BONDS & DEBTS DUFRY’S FIRST QUARTER 2021 TRADING UPDATE MEDIA & PRESS PRESS RELEASES & AD HOC ANNOUNCEMENTS DOWNLOAD CENTER PRESS RELEASE REGISTRATION FORM STORES, BRANDS & SHOPPING CUSTOMER SERVICE RESERVE AND COLLECT BRAND UNIVERSE Legal Note Privacy & Cookie Statement Terms of Use Subsidiaries Statements & Reports By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Alternatively, you can change your cookie settings by clicking on "Cookies Settings".For more information please visit our privacy & cookie policy Cookies Settings Accept All Cookies