Contact Us My Account Customer Support CMG’s focus on providing a solid technical product, high-quality user experience and expert customer support has always set us apart from the competition. CMG’s dedicated support team is comprised of practicing reservoir simulation engineers who will answer your questions, assist with installation and resolve technical issues to keep your business running smoothly. Contact Support Our Features Customer Support Response time is less than 24-hours on all customer support queries Locations Seven regional sales and support offices to provide local and international coverage CST Team 400+ years of combined industry experience 40 reservoir engineers dedicated to customer support & training Training Offers 30+ unique, hands-on, industry relevant training courses 9000+ trained engineers, since 2013 1100+ courses held, since 2013 Consulting Services Specialized consulting services using CMG's advanced simulation technology 500+ consulting studies for 200+ customers, since 1998 CMG assists more than 600 clients globally in 60 countries, from nine sales and support offices, to help you find answers 24/7, no matter what time zone you are in. Our support does not stop at software. CMG gets to the core of your query and finds the best solution. This attitude results in strong customer support for all our products and services. View Resources Access case studies, how-to videos, webinar videos & product brochures learn more Watch View the latest webinars to learn new tips and tricks to maximize your CMG software usage learn more Download Software Download latest CMG reservoir simulation software files learn more Contact Support Submit, track your request and get the support you need learn more CMG's Worldwide Support Offices The CMG support team provides personalized responses to all support requests. We track, monitor and review each support question received via a phone call, email or online. After initial review, your inquiry is either handled or forwarded to the subject-matter expert to ensure all complex support requests are answered accurately and in a timely manner. North America Calgary, Canada: +1.403.531.1300 Available: Monday to Friday 9:00 am to 5:00 pm (MT, GMT-07:00) Houston, USA: +1.281.872.8500 Available: Monday to Friday 9:00 am to 5:00 pm (CT, GMT-06:00) Latin America & Caribbean Bogota, Colombia: +57.601.7450168 Available: Monday to Friday 8:00 am to 5:00 pm (GMT-05:00) Rio de Janeiro, Brazil: +(55 21) 2546.9897 Available: Monday to Friday 8:00 am to 5:00 pm (GMT-03:00) Europe London, UK: +44 (0) 1491 821113 Available: Monday to Friday 9:00 am to 5:00 pm (GMT) Middle East & Asia Dubai, UAE: +971.4.878.65.15 Available: Sunday to Thursday 8:00 am to 5:00 pm (GMT+04:00) Kuala Lumpur, Malaysia: +601.2754.0507 Available: Monday to Friday 8:00 am to 5:00 pm (GMT+08:00) © Copyright 2021 Computer Modelling Group Ltd. Resources Legal Notice Support Contact We use cookies to ensure you receive the best browsing experience. If you continue, without changing your browser settings, you are agreeing with CMG’s cookie policy. More Details Please OK, I Agree