Better Business Bureau® Set my location Menu Find Near US Search HomeMissouriSaint LouisPest ControlRottler Pest SolutionsCustomer Reviews SharePrint Customer Reviews for Rottler Pest Solutions Pest Control Multi Location Business Find locations View Business profile What do you think? Add your review. Customer Review Submission Terms 53 Customer Reviews Sort By Date Customer Review Rating 4.21/5 Average of 53 Customer Reviews Contact Information 2690 Masterson Ave Saint Louis, MO 63114-5139 http://www.rottler.com Email this BBB (877) 768-8537 Open 24 Hours Want a quote from this business? Get a Quote BBB Rating & Accreditation A+ Accredited Since: 7/27/1997 Years in Business: 65 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Kylie (1 star) 09/16/2021 On April 20, 2021, I signed a year contract for mole services with Rottler. According to the contract, an initial mole control service consists of 3 visits completed over a 3 week period. Within 30 days of the initial service, Rottler will return for your first regular treatment at the regular service price, followed by ongoing every other month or monthly services at the regular service price. The initial mole control service with Rottler started out great with my technician, ***** **** completed the initial mole control service visits on 4/21/2021, 4/27/2021, 5/4/2021, and 5/17/2021 and the mole activity was actually showing slight signs of improvement. However, after the initial mole control service visits, I did not hear anything from Rottler or my technician about the first regular mole treatment for 3.5 months. Rottler finally scheduled the first regular mole treatment with a different technician, *** who arrived on 8/30/2021. ** was only at my property for approximately 4 minutes in total, and stated that there was "no mole activity" on the service report; however, there were many VERY visible signs of new mole activity all throughout my backyard. I have a few cameras on my property and I have *********** recorded showing that he knocked on the front door, waited about 30 seconds, walked a very quick perimeter check around my property, and was back in his Rottler vehicle all in about 4 minutes. Additionally, ** lied on the service report and stated that he serviced my property for 30 minutes. After ** left my property on 8/30/2021, I called the Rottler office and explained the situation. They gave me information to reach his direct supervisor, ***** I talked to **** on 8/31/2021. **** apologized and stated that my mole service issues were due to Rottlers short staffing issues, and he scheduled another first regular treatment service with our regular technician, ****, for 9/3/2021. **** also asked me to email him the video of **s VERY brief service, which I emailed to **** on 9/2/2021. On 9/3/2021, **** performed the first regular mole treatment service, 3.5 months after the initial mole control services were completed, by leaving approximately **** mole baits in my property around the new mole activity. **** confirmed that he would be back in one week to check the baits and add more as needed. After about two weeks had passed with no follow up from Rottler or my technician, on 9/15/2021, I left a voicemail for the supervisor, ****, and told him I was again unhappy with my mole services and requested a call back. I did not receive a call back from ****, so I called the Rottler office and canceled my mole services on 9/15/2021. I have paid Rottler a total of $470, the year contract total for services is $750. I am so very disappointed with this company and the customer service I received. ********************** did not follow our agreed upon contract, and I feel like I have completely wasted $470 because my mole activity is even worse now than it was before. I will NEVER use Rottler again. Sarah S (1 star) 08/16/2021 Signed monthly mosquito contract and had fantastic service in June. They never returned again. Cancelled service in August after I had to knock down a wasp bed on my patio. Rottler Pest Solutions Response 08/18/2021 Our Branch Manager reached out to apologize for our error in not getting the ************** scheduled and offered for him to come out personally to conduct a free service, even if the customer didn't want to stay on service with us. They declined but we let them know that the offer still stands if they change their mind. We always appreciate the opportunity to make it right! Todd O. (1 star) 08/03/2021 we have been with rottler 19 years and never late on a payment. in april the rottler man knocks on my door and tells me i haven't paid my bill and he can't do anything until i pay. i explained that i never received the bill but i wrote him a check to get it all cleared up. now in august i receive a phone call from their billing department telling me i owe them for two payments. i explained that i never received a bill and she proceeds to tell me that they stopped sending bills and i should have received the bill in my email. i told her that the man that came out never said a word about the new billing system and since i receive the bill in the mail that if i receive a email from them i probably didn't read it. she told me if i wanted to get the bill in the mail they would charge me for sending it out. 19 years and they treat you like a deadbeat. time for a change. Rottler Pest Solutions Response 08/05/2021 I called and spoke to **** to apologize and discussed our recent struggle with staffing, like many companies are facing right now. We have had to rely more on electronic billing communication during that short time. We have added two team members to the billing department and are now back to that personal communication that our customers expect. **** is keeping our service and was kind enough to discuss how we can improve future communication with our customers. We very much value his feedback and will use it to make us better. I gave him my cell phone number if he needs any further assistance. Laura F (2 stars) 07/20/2021 We have used Rottler several times. Unfortunately, their billing and accounting department was a massive disappointment this time around. When I initially signed our contract in February, I swiped my credit card and thought that I was done. In June, I began getting emails saying that we had an unpaid balance. I called Rottler and talked to the service department. I explained that I had already provided a credit card for the file and had a contract saying I had taken care of the payment. I emailed a copy of the contract I signed to the service department who said they would forward the information to the accounting department. They said the accounting department would launch an investigation and reach out to me. A month later, we got another email. I reached out again and they said they had no credit card information on file and no information saying I had called. When I told them specifically who I had talked to (always good to save that email information) - they said they have staff working from home right now so information doesn't always get passed on. I told them about the contract and was wondering what credit card had been used so we could further look into whether we had already been charged. I was told there was no card on file (again, despite the fact my contract stated that I had paid in full with a credit card). I questioned why I would have a contract saying I paid in full with a credit card if I was not actually charged at the time of the transaction. I was told that sales representatives may take forms of payment but never charge for services. I looked through the contract but I didn't see a portion that noted the money would be taken at a separate time. Ultimately, it doesn't look like we ever got charged, so we are more than happy to pay for the services we were provided. However, getting harassing emails and phone calls about a service that I thought was already paid for MONTHS ago and having my credit card information lost makes me wary of using Rottler again. I am not one to leave bad reviews, so all that being said, the field agents were absolutely wonderful to work with! Steve was great to work with. He did a great job explaining the process and method of catching the squirrels in our roof. The service agents were quick to come back out when the squirrel re-entered our roof and they ultimately were able to catch it. I am sad that I will be tentative to use their services in the future! Rottler Pest Solutions Response 07/22/2021 We called and spoke to ***** and sent a follow up email apologizing again for the issues with her recent payment. We are staffing up the billing department and will have more one to one contact about billing in the future instead of having to relay on emails as we have been in the past months with low staff. It's certainly not the customer experience we want for our customers. Our goal is to go the extra mile to communicate with our customers and are working hard to keep that a top priority here. Christine A (1 star) 06/08/2021 I used to swear by Rottler. However, they went to electronic billing without telling me, a customer of 10 years. Then, apparently, they did not receive some of my monthly checks sent directly from the bank, so they quit coming out, again, allowing me to keep paying $92 per month, without telling me I was in arrears and paying for nothing. Now my house is full of ants. Thanks Rottler. Rottler Pest Solutions Response 06/09/2021 I'm sorry to hear about your recent experience. We would love the opportunity to make things right. We have left you a message to discuss the situation further. Please feel free to contact us directly at that number or email us at ****************** to determine how we can make things right. We appreciate your feedback and look forward to hearing from you. Thanks! Albert (5 stars) 05/28/2021 I've been involved with Quality Control in both the biopharmaceutical and food safety fields for nearly 30 years. I would definitely recommend Rottler Pest Solutions to any business or institution. The Technicians are very knowledgeable and professional. I really appreciate the weekly contact exit meetings, Rottler will keep you informed of any potential problems and define the solutions. Thanks, Mike, Jace and Dalton !!! I will definitely rate Rottler's services 5 out of 5 ****** ** ******** *** *************** ******* ******* ** Rottler Pest Solutions Response 06/01/2021 Thank you for this great feedback! Rich D (1 star) 05/14/2021 Very poor delivery of services. Paid them $600 to eliminate ate squirrel damaging siding. They came out and put up a trap checked it for five days and caught nothing. Took the trap and left. I still have squirrel problem and they will not come back out. I paid $600 for nothing. What a ripoff. Rottler Pest Solutions Response 05/19/2021 Thank you for your feedback. We are glad that we were able to make contact with you today and formulate a plan for your service moving forward. We look forward to resolving your issue quickly. Please contact us at ****************** if you have any further questions or concerns. Jennefer H. (1 star) 03/29/2021 They come every month spray two rooms and leave. You have to be On top of spraying or you are just doing it to squeeze money from people. My apartment building is infested and the guy comes and spray kitchen and bathroom then on to next apartment. Don’t spray basement and don’t spray anything around building, so how is that suppose to get rid of roaches. Your just sucking money from our landlord. I pay enough money each money to live with bugs instead u half ass spray so they call you back next month. This has happened for a year that I know of!! Now I have to move because I’m get a liver transplant and it is not sanitary for me to be around the bugs and breath in fumes for the two squirts they do put in my apartment!!!! Rottler Pest Solutions Response 03/31/2021 Rottler’s treatment plan is designed specifically to address the issues of the property. Rottler does offer extra services between regular services at no additional charge anytime a customer is having issues. Please contact your apartment manager and they can get additional services scheduled for you. Feel free to contact us at ************************* if you have any additional questions or to discuss your concerns further. Thank you for your feedback! Barbara T (5 stars) 03/05/2021 Chad S with the Wentzville MO came for our first treatment today. He was so nice, friendly and extremely knowledgeable. He was right on time, answered our questions and explained everything he was doing. He even removed the cobwebs from the windows and eaves!! Now that is exemplary service. We are more than happy with our service from Rottler. We will be recommending them to anyone who needs pest control. Rottler Pest Solutions Response 03/09/2021 Thank you for your feedback. We are glad to hear that you are happy with your service! Paulette F (5 stars) 01/24/2021 Have been very pleased with company response and work done by my technition. I feel the company is really trying to get to the root of my problem. Rottler Pest Solutions Response 02/02/2021 Thank you for this helpful feedback! Load More BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 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