CITY OF CAMBRIDGE Quick Links Subscribe Translate Services I Want To Departments WEIGHTS AND MEASURES Department Menu Services Contact The Department of Weights and Measures enforces all laws, ordinances and regulations relating to the accuracy of weight and measuring devices used by local businesses, including taxi meters and gas station pumps. The department seals or condemns devices tested and performs such work in accordance with state laws, regulations and municipal ordinances, subject to review through reports and periodic checks by the Commonwealth of Massachusetts Division of Standards. The department inspects prepackaged food and merchandise to ensure compliance with weight, measurement, count requirements and proper labeling. The department also performs biannual inspections of all stores with three or more scanners. Useful Documents & Resources Weights and Measures Complaint Form View Document Library Tips and FAQs How do I file a complaint? First, collect as much information as available. For example, if you are in supermarket and there is a problem with a scale, please note the scale number, department and general location. If it is a gas pump, note pump number, grade of gas, location of establishment, and any information that you think is pertinent. You can submit this complaint through the online complaint form in the Useful Documents section of this page; via email to Anthony Tuccinardi at atuccinardi@cambridgema.gov, or call 617-349-6133. We take all complaints very seriously and will respond as quickly as we can. What are the dimensions of a cord of wood? I have a 20 gallon gas tank, but the pump says I put in 20.5 gallons into an empty tank. Can this be possible? What is tare weight? How often do you check commercial weighing and measuring devices? What do you do if you find a device to be in error? What steps can I take to prevent being cheated at a gas station? What steps can I take to prevent being shorted on a weighing or measuring device? How can I avoid being overcharged at the register? What should I do if I am overcharged? CONTACT CITY HALL 795 Massachusetts Ave. Cambridge, MA 02139 Ph: 617-349-4000 TTY: 617-349-4242 HOURS OF SERVICE Mon: 8:30AM - 8PM Tue - Thu: 8:30AM - 5PM Fri: 8:30AM - 12PM PAY BILLS ONLINE PROPERTY DATABASE WATCH CITY COUNCIL CALENDAR VIEW CITY DIRECTORY FIND FORMS & DOCUMENTS Louis A. DePasquale, City Manager Public Records Request Disclaimer Jobs Privacy Statement Social Media Contact Us © 2021 City of Cambridge Contact Us