Home About Us Services Responsibilities Investor Relations Our People News Contact Us Key Facts Annual Report Share Price Key Facts Distribution We serve 29,500 retail customers across the UK and Ireland, delivering 7.4 million copies of newspapers and magazines every day We make 207,000 deliveries a week using 2,000 delivery routes We use 1,750 delivery vehicles which travel a combined 123,000 miles each day We deliver 3,300 magazines titles and 630 newspaper titles Customer Service Our team of 5,000 employees and more than 800 contractors work 24 hours a day, 364 days each year Our Customer Service Centres receive an average 50,000 calls each week. In 2011 our Customer Services Centres gained CCA accreditation for best practice. Geographically, we serve almost two thirds of Great Britain (64%) - the biggest area covered by one wholesaler In the UK we have two newspaper sales centres and one magazine sales centre which manage copy allocation for 29,500 customers Latest figures show our accuracy rates to be: Newspaper Pack 99.9%; Magazine Pack 99.9%; On Time Delivery 98%; Newspaper Returns Collection On-Time 85.3%; Magazine Returns Processing Accuracy 99.9%. Technology We have one of the highest volume SAP installations in the world We scan 671 million items every year and 25 million standing order records are loaded daily In 2011 the Menzies SAP database grew 500Gb per month. It is now growing at approximately 800GB per month. Our online service i-Menzies ensures retailers and publishers have 24/7 web access to their accounts. We were the first wholesaler to develop a smart phone app for retailers Environment We achieved the Carbon Trust Standard in 2009 and were re-certified in 2011 We also achieved our target of reducing our carbon footprint by 30% between 2001 and 2011. We are committed to recycling unsold newspapers and magazines. In 2011 118, 837 tonnes of unsold newspapers were collected from our depots to be recycled, and 62,445 tonnes of magazines A DIVISION OF JOHN MENZIES PLC Site map Terms & Conditions E-mail disclaimer