Solutions Services Company Eloquant Customer Account Demo FR EN 1. LEGAL NOTICE This website accessible at the URL www.eloquant.com is published by the company ELOQUANT, a simplified joint stock company with capital of € 46,210.48, located at 5 allée de Palestine – Zone de Mayencin II 38610 GIERES and registered of Grenoble under number 434132155. Contact: Phone: +33 (0) 805301100 / contact3@eloquant.com Director of publication: Mr. Alain Bouveret. The site is hosted by OVH, SAS, a company incorporated under French law with a capital of € 10,069,020.00, located at 2 rue Kellerman 59100 Roubaix and registered of Lille number 424761419. Contact: 1007 (service and free calls) 2. COOKIES AND NAVIGATION DATA The Publisher may use cookies and possibly collect browsing data, as specified below, when using the Site and its Services. The User will then be informed of these processes as well as their purpose and will have the option of consenting to and objecting to them. Cookies Cookies are small files whose essential function is to facilitated navigation on the Internet. One of their main objectives is to save the User time, by indicating to the web server that he or she will visit a specific page of the Website again. Cookies make it possible to extract the information that the User has previously provided, by recording their preferences and browsing habits, in order to improve the quality of the Site. In addition, the advertisers on the Website can optimize their advertising campaigns based on the latest research that the User has carried out. The cookies on the Site can be I) related to operations relating to targeted advertising, II) social networks trackers and III) audience measurement cookies. In this case, in accordance with the recommendation of the CNIL, an information banner on the use of cookies will appear on the User’s first visit to the Website. Any act of navigation by the User on the Site will constitute acceptance of cookies. In all cases, the User can accept or refuse cookies at any time. It is generally possible for him to change the settings of his browser in order to restrict or prohibit the use of cookies. The User can also configure his browser so that it warns him each time a cookie is presented, which allow him, on a case by case basis, to accept of refuse it. The refusal may however affect his browsing on the Site and/or access to its services. Navigation The Publisher may also, when the User accesses the Website and uses its Services, collect information relating in particular to his IP address, his operating system, the type and language of his browser, his access times, the date, time and request for his search, or the addresses of the sites that the User visits. 3. PERSONNAL DATA In compliance with the applicable regulations, in particular the General Regulation for the Protection of Personal Data (GDPR) of 27 April 2016, which entered into force on 25 May 2018, and the law of 6 January 1978, as amended, on data protection, files and freedoms, Personal data concerning you may be collected under the conditions indicated in the “Personal Data Protection Policy”. You have the right to access, oppose, modify, rectify and delete personal data that we may collect. To exercise this right: contact3@eloquant.com 4. PERSONAL DATA PROTECTION POLICY This section is an integral part of the general conditions of use of the site (hereinafter the “General Conditions of Use”) https://www.eloquant.com (hereinafter the “Website”) and is intended to inform the user of the Site (hereinafter referred to as the “User”) of the way in which the ELOQUANT company (hereinafter the “Publisher”) collects, uses and stores the User’s personal data; it does not apply to personal data collected by other means. 1. Déclaration des traitements à la CNIL Les traitements de données à caractère personnel mis en œuvre ont fait l’objet d’une déclaration à la Commission Nationale de l’Informatique et des Libertés (ci-après « CNIL »), conformément à la loi n° 78-17 du 6 janvier 1978, modifiée par la loi n° 2004-801 du 6 août 2004. 2. Commitments of the Publisher The Publisher undertakes to comply with the General Data Protection Regulation (GDPR) of April 27, 2016, which entered into force of May 25, 2018, and the law of January 6, 1978, as amended relating to IT, files and freedoms. No personal data will be collected without the User’s knowledge, will not be used for purposes other than those indicated below, nor will be transferred to third parties without their consent. 2.1. Collect of personnal data The User can consult certain pages of the Site without having to provide any personal data (other the IP address). However, in certain cases (personalized services, forms, sending emails, newsletters, thematic alerts, etc.) or for the use of certain services or functions of the Site, various personal data may then be requested from the User, such as his name, first name (s), email address (personal of professional), username and password. If the User does not agree to provide such information, the Publisher asks him to renounce any use of the services of the Site requiring such an agreement. No personal data is indeed collected without the consent of the User. This information is only requested to the extent that it is necessary. Whenever personal data is collected, the Publisher will endeavor to include a link leading to this document. 2.2. Use of personnal data The Publisher uses the User’s personal data in particular: To carry out solicitation operations; To develop trade statistics; To manage persons reviews about services or contents. 2.3. Sharing/disclosure of personnal data The Publisher may disclose the User’s personal data in cases provided for by law in order to combat fraud or if the Publisher reasonably considers it necessary to protect its customers or the public. Except in the case described above, the Publisher will not disclose the User’s personal data to third parties without their consent. 2.4 Storage, confidentiality and access to personal data The User’s personal data is stored in a database on the Publisher’s servers. The User’s personal data can thus be stored and used for a period that will not exceed the period necessary for the purposes of their collection. The Publisher undertakes to take all necessary precautions to preserve the confidentiality and integrity of this data, to ensure that it is not distorted, damaged or destroyed and to prevent any disclosure to unauthorized third parties. The User has a right of access to his personal data, provided that he can prove his identity, that he indicates the personal data to which he wishes to access and/or that he wishes to modify, provided that this request is reasonable and justified. 2.5 Security of personal data The Publisher considers the User’s personal data to be confidential and endeavors to take all reasonable technical measures to prevent and stop any loss, misappropriation or communication of his data to unauthorized third parties when a collection or storage operation. 2.6 Transfer of personal data The personal data provided by the User is intended for the Publisher. Subject to its express acceptance, they may be sent to its business partners, who may be required to send it various information as well as offers on their products or services. In very exceptional circumstances, the Publisher may be legally required to communicate the User’s personal data, in particular when such communication is necessary for the identification, arrest of prosecution of any individual likely to infringe, intentionally or not, the rights of third parties and/or the regulations in force. 2.7 Transfer of personal data abroad The Publisher undertakes not to transfer any personal data without the prior consent of the User, and in compliance with the legislation in force applicable to such transfers. 3. Cookies and navigation data The Publisher may use cookies and possibly collect browsing data, as specified below, when using the Site and its Services. The User will then be informed of these processes as well as their purpose and will have the option of consenting to and objecting to them. 3.1. Cookies Cookies are small files whose essential function is to facilitated navigation on the Internet. One of their main objectives is to save the User time, by indicating to the web server that he or she will visit a specific page of the Website again. Cookies make it possible to extract the information that the User has previously provided, by recording their preferences and browsing habits, in order to improve the quality of the Site. In addition, the advertisers on the Website can optimize their advertising campaigns based on the latest research that the User has carried out. The cookies on the Site can be I) related to operations relating to targeted advertising, II) social networks trackers and III) audience measurement cookies. In this case, in accordance with the recommendation of the CNIL, an information banner on the use of cookies will appear on the User’s first visit to the Website. Any act of navigation by the User on the Site will constitute acceptance of cookies. In all cases, the User can accept or refuse cookies at any time. It is generally possible for him to change the settings of his browser in order to restrict or prohibit the use of cookies. The User can also configure his browser so that it warns him each time a cookie is presented, which allow him, on a case by case basis, to accept of refuse it. The refusal may however affect his browsing on the Site and/or access to its services. 3.2. Navigation The Publisher may also, when the User accesses the Website and uses its Services, collect information relating in particular to his IP address, his operating system, the type and language of his browser, his access times, the date, time and request for his search, or the addresses of the sites that the User visits. 4. Hypertext links Comme indiqué dans les Conditions Générales d’Utilisation, le Site peut contenir des liens hypertextes renvoyant vers des sites qui ne sont pas édités par l’Editeur. Ce dernier ne disposant d’aucune connaissance ni d’aucun contrôle desdits sites, aucune responsabilité ne pourra lui être imputée du fait de leurs politiques ou pratiques de protection des données à caractère personnel. Si l’Utilisateur choisit de consulter ces sites à partir de liens hypertextes accessibles depuis le Site, l’Editeur lui conseille vivement de prendre connaissance, avant toute utilisation de leurs services, de leur rubrique relative aux données à caractère personnel. 5. User’s rights Conformément aux dispositions de la loi n° 78-17 du 6 janvier 1978, modifiée par la loi n° 2004-801 du 6 août 2004, l’Utilisateur dispose de droits permanents d’information, d’opposition, d’accès, de rectification ou de suppression des données à caractère personnel le concernant. L’Utilisateur peut exiger que les données à caractère personnel le concernant qui sont exploitées, traitées ou diffusées par l’Editeur, soient rectifiées, complétées, clarifiées, mises à jour, verrouillées ou effacées si elles sont inexactes, incomplètes, équivoques ou périmées. L’Utilisateur peut demander la radiation de son adresse électronique de la liste de diffusion en cliquant sur le lien inséré en bas de chaque courriel qui pourrait lui être adressé. Pour exercer les droits qui précèdent, l’Utilisateur peut également envoyer un courriel au responsable du traitement des données à caractère personnel à l’adresse électronique suivante : contact3@eloquant.com. 6. Modification of the Personal data protection policy The Publisher may be required to modify the Personal Data Protection Policy due to a change in internal policy and/or a change in the applicable regulations. It is up to the User to regularly read the Personal Data Protection Policy to be kept informed of any changes. 7. Learn more For further information on personal data, the User can consult the CNIL website: www.cnil.fr. For any questions concerning the protection of personal data, the User may at any time send an email to the personal responsible for processing data to the following email address contact3@eloquant.com. April 28, 2020 release. 5. GENERAL CONDITIONS OF USE OF THE SITE Any connection to the website is subject to compliance with these general conditions of use (hereinafter referred to as “General Conditions of Use”) which define the rules for using this website. The simple use of this website implies full and complete acceptance of the General Conditions of Use as well as the stipulations contained in the sections “Legal notice” and “Personal data protection policy” and, more generally, all of the applicable legal and regulatory provisions. Article 1 – Definitions Site: The site refers to the website accessible at the URL address: https://www.eloquant.com. User: any person who consults the Site or one of the services offered on the Site. Publisher: The Publisher designates ELOQUANT which publishes the site. Article 2 – Purpose of the Site The purpose of the Site is to present the various customer relationship solutions services of ELOQUANT under the conditions set out in these General Conditions of Use. Article 3 – Access to the Site The Publisher strives to allow access to the Site 24 hours a day, 7 days a week, except in cases of force majeure or an event beyond the control of the Publisher, and subject to possible breakdowns and interventions. Maintenance necessary for the proper functioning of the Site and the services. The Publisher cannot guarantee availability of the Site, reliability of transmissions and performance in terms of response time or quality. No technical assistance is provided for the User, whether by electronic or telephone means. The Publisher cannot be held liable in the event that it is impossible to access to this Site. The Publisher may be required to interrupt the Site at any time without notice, all without the right to compensation. The User acknowledges and accepts that the Publisher is not responsible for interruptions, and the consequences that may result for the User or any third parties. In addition, access to certain parts of the Site or to certain services may be restricted and/or their use subject to additional and/or specific conditions. Article 4 – Modification of the General Conditions of Use The Publisher reserves the right to modify, at any time and without notice, these General Conditions of Use in order to adapt them to changes to the Site and/or it operation. Article 5 – Intellectual property The general structure of the Sie, as well as the texts, graphics, images, sounds, videos and more generally all content that makes it up, are the property of the Publisher. Any representation and/or reproduction and/or partial or total exploitation of the contents and services offered by the Site, by any means whatsoever, without the prior written authorization of the Publisher is strictly prohibited and could constitute an counterfeiting within the meaning of Articles L 3335-2 et following the French Intellectual Property Code. The trademarks present are trademarks registered by the Publisher. Any representation and/or reproduction and/or partial or total exploitation of these brands, of any nature whatsoever, is totally prohibited. No reproduction, even partial provided in Article L 122-5 of the French Intellectual Property Code, may be made of this Sie without the prior written permission of the publication director. Article 6 – Hypertext links The Site may contain hypertext links to sites which are not published by the Publisher. As the latter has no knowledge of or control over said sites, no responsibility can be attributed to it because of their policies or practices for the protection of personal data. If the Uses chooses to consult these sites from hypertext links accessible from the Site, the Publisher strongly advises him to read, before using their services, their section relating to personal data. Article 7 – Liability a- From the Editor: The information and/or documents appearing on this Site and/or accessible through this Site come from sources considered to be reliable. However, this information and/or documents are likely to contain technical inaccuracies and typographical errors. The Publisher reserves the right to correct them, as soon as these errors are brought to its attention. It is up to the User to verify the accuracy and relevance of the information and/or documents made available on this Site. The information and/or documents available on this Site are subject to change at any time and may have been subject to updates. In particular, they may have been updated between the time of their download and the time the User becomes aware of them. b- From the User: The User is solely responsible for the proper functioning of his equipment necessary for access and use of the Site as well as for his access to the Internet. It is up to the User to take all appropriate measures to protect their own data, computer systems and/or software from contamination by possible viruses. The use of the information and/or documents available on the Site is done under the full and sole responsibility of the User, who assumes all the consequences that may arise therefrom, without the Publisher being able to be sought as such, and without recourse against the latter. Article 8 – Applicable law This Site and these General Conditions of Use are governed by French law, regardless of the place of use. In the event of a possible dispute, and after the failure of any attempt to find an amicable solution, the French courts will have sole jurisdiction to hear this dispute. For any question relating to these General Conditions of Use of the Site, you can write to us at the following address: contact3@eloquant.com. Eloquant Customer relationship solutions Contact Plan du site Legal notice Back to top