Agent Resources File a Claim Please contact your Fenix Financial representative or contact customer service at Family Heritage to help answer any additional questions. Please note that due to confidentiality, claims cannot be accepted through our website or by e-mail. Claims must be mailed or faxed directly to our Claims Department. For Cancer Screening (Early Detection), Healthy Heart or Wellness Claim No claim form is necessary. Simply send us the bill or receipt you received for the screening or test which contains the patient’s full name, a description of the service and the service date. Please do not send any Explanation of Benefits (EOB) forms from other insurance companies. Also include the Policy Owner’s / Certificate Holder’s full name and policy/certificate number. You can fax this information to (440) 922-5152 or mail it to: Family Heritage Life Insurance Company of America Attention: Claims Dept. P.O. Box 470608 Cleveland, Ohio 44147 For A First Occurrence/Internal Diagnosis Of Cancer Complete the claim form that was included with your policy/certificate and send it along with the Pathology report positively diagnosing cancer to the address above. If you have lost or cannot locate the first occurrence claim form, please call Customer Service at (440) 922-5222 or write to the Claims Department at the above address. Include in your written request the Policy Owner’s/Certificate Holder’s full name, policy/certificate number, a brief explanation of the claim and the address where you would like the first occurrence claim form sent. We will then send you the appropriate first occurrence claim form. For A Life Insurance Claim Please call the Life Insurance Claims line at (440) 922-5160 to request a claim form and receive instructions on how to submit your claim. For All Other Claims (Cancer Treatment, Accidental Injury, Heart, Intensive Care Confinement, Hospital Indemnity) Please call Customer Service at (440) 922-5222 to request a claim form. Or, write to the Claims Department. Include in your written request the Policy Owner’s/Certificate Holder’s full name, policy/certificate number, a brief explanation of the claim and the address where you would like the first occurrence claim form sent. We will then send you the appropriate claim form. PRODUCT INQUIRIES Our Products Customer Service FAQ File a Claim Product Inquiries 615.431.9554 info@fenix-financial.com Copyright 2016 Fenix Financial | All Rights Reserved | Website by Clayton Glasser Facebook Twitter Linkedin