home sitemap write to us software and hardware support About company Services For clients Branches Partners Contacts About company ServiceTelecom LLC is a company with the status of an exclusive service center for technical support of communication equipment (SDH, PDH, IP, last mile equipment, ATC) The company is the general contractor for technical support, maintenance and repair of communication equipment located on the communication network of Russian Railways. A team of highly qualified specialists carries out: Maintenance and support of SDH / PDH / IP / LM networks at all stages of operation; Maintenance and support of TETRA standard systems Maintenance and support of PBXs of various manufacturers Installation and maintenance of video walls in control rooms and conference rooms; Maintenance of air conditioning systems ServiceTelecom LLC advises customers on the operation of equipment, carries out software updates. An important place in the company's activities is occupied by the management of IT resources and support of the operability of information systems that ensure the operation of equipment from various manufacturers. ServiceTelecom LLC has branches in almost all regions of the Russian Federation. The technical support service, working around the clock, provides a minimum response time in the event of various emergencies, which makes it possible to reduce the level of criticality of an accident or to immediately eliminate it. To control the quality of communication equipment, the technical support department of ServiceTelecom LLC uses a software product developed by Transset CJSC - the Unified Monitoring and Administration System (ECMA), which helps to efficiently and promptly identify emerging problems in the operation of all devices involved in the communication network. Access was organized through the ECMA IT infrastructure to provide round-the-clock technical support for communication systems in all regions of Russia. You can contact the support service by phone, fax or by email using the coordinates indicated on the website. In addition to the round-the-clock technical support service, ServiceTelecom LLC has a technical support forum that allows, in addition to directly registering problems, to generate primary reports and to correspond with other forum participants on-line. At the first level, incoming and registered problems are resolved remotely, in cases of more serious problems, the specialists of ServiceTelecom LLC go to the scene of the accident. If necessary, equipment manufacturers with whom there are corresponding contractual obligations take part in solving the problems that have arisen.