Not registered? Register today Hello. Sign in. My Account View all current alerts (3) At Home > Alerts & planned works > Faulty equipment report Faulty equipment report Use this form to tell us about missing or broken meter covers, problems with fire hydrants and valves or their markers, etc. Is it dangerous? Where the faulty or damaged equipment is a serious safety hazard to you or anyone passing by, please call us straight away so that we can respond as quickly as possible. Have we seen it already? If our technician has been to inspect, he will mark the area around in blue either on the roadway, pavement or covers. This means we have planned in the repair and we'll be coming to fix it. You should not need to report it again unless it has got worse. Is it a problem with a drain or flooding after rain? Unfortunately, we can't help with drainage problems, such as damaged or missing large manhole covers or flooding caused by blocked drains. The drains don't belong to us and we can't touch them. If you need to report a problem with drainage, please contact the supplier for your area. Fields marked with * are mandatory. Your details Customer number (if applicable) e.g. 1234567-8 Name * Daytime telephone number * Email address * About the problem We understand that it is sometimes difficult to pinpoint or describe the exact location of our equipment. Please provide as much information as you can to help our technicians to find the problem quickly. This is particularly important on very long roads. If it helps, you can also upload a photograph showing what is wrong and the area around. Is the problem at your property? [please select] Yes No Not sure Please note: We may need to carry out some digging to put things right. If the problem is not on the public highway, so is inside the property boundary, it will help us if our repair teams already have your permission to dig. We will, of course take every care with any work we carry out. If required, please give permission for us to dig inside your property boundary for repair work [please select] Yes No If you select No, we will still inspect but this may cause a delay or prevent us carrying out the work. Address (if applicable) Town * Postcode (if applicable) What equipment is affected? * [please select] Cover for stop tap or meter Frost protection for meter Fire hydrant Marker post Area around any equipment Other (please give details) Please provide details of the location and the problem * Hazards Are there any parking restrictions or hazards at the location? Upload photo/document (max 3MB) Please note: For your personal reference, a copy of the details you provided in this form will be sent to the email address you have entered above. We will also send you an email to confirm that we have received your form. Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy. Environment River Restoration Sustainability Reductions Biodiversity Catchment management Corporate About us Environment Investor relations News Our plans Reports & publications Careers Our Jobs Our Benefits Our Culture Accessibility Modern Slavery & Human Trafficking Privacy & cookies Sitemap Terms of use Useful links Water Quality © 2021, Affinity Water Limited. Registered in England No.02546950. Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. Website design & build by Switch This site uses cookies to store information on your computer. Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. For more information vist our privacy policy (Opens in a new window) I AcceptI Do Not Accept Necessary Cookies Necessary cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. Analytics Cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Analytics Cookies On Off Social Sharing Cookies We use some social sharing plugins, to allow you to share certain pages of our website on social media Social Sharing Cookies On Off About this tool (Opens in a new window) Cookie Control