RWA CONNECT MY ACCOUNT About Us Customer Care Water Quality Our Projects Contact Utility Imposters The RWA urges all residents, especially those who are home during the day, to be alert for imposters trying to gain access to your home. Here are some ways to protect yourself from utility imposters: RWA employees typically only knock on doors to alert residents of an emergency or major project. When an employee asks to go inside a home, the resident typically called us to initiate or schedule service. Be wary of anyone who tries to collect money or offers to test your water. All of our employees whose jobs involve visiting homes and businesses wear clothing with the RWA logo and drive a clearly marked vehicle. Look for the logo, and always ask to see the person’s RWA photo identification card. If you have any doubt about the individual’s identity or motives, or the authenticity of their credentials, maintain a “No Identification – No Entry” policy. Do not allow them into your home, and call the police. If you want to confirm an RWA employee’s identity, call us at 203-562-4020. Related Info AARP Scam Alert FTC Consumer Information on Scams Utilities United Against Scams 90 Sargent Drive New Haven, CT 06511 CONTACT US CALL 203-562-4020 24/7 for emergencies with your water service For non-emergencies call Monday-Friday 8AM - 5PM Email: ask.info@rwater.com FOLLOW US Privacy Policy Terms of Use Copyright 2021. All Rights Reserved.