Search About Us Services Clients Partners Contact Careers Portal login Case study Transformation and support for one of the largest financial clearing institutions Summary Assigned to design and implement a crucial Unified Communications transformation for one of the largest international clearing houses with key centres in London, Paris and Amsterdam, nscglobal was engaged on the strength of both its existing client relationship which goes back several years and proven expertise in delivering similar projects for multinationals cost effectively and within agreed timescales. Challenge The client is a leading multi-asset class and multinational clearing house, serving major exchanges and platforms as well as a range of OTC markets. Its existing Unified Communications environment had reached the end of their useful life and were in need of an urgent upgrade. The client required nscglobal to manage transformation including the solution design through to implementation. This also included completion of a readiness due diligence and low level design of the legacy system, migration of all users to the new system, plus providing on-site support at the point of transformation. Following the upgrade, nscglobal would then be required to provide ongoing maintenance and support to the client via a managed service agreement. Solution The client’s current telephony and voicemail system had steadily expanded in terms of both functionality and user population. It required installation of the latest technologies to replace existing platforms, improve functionality and mobility, ensure a standard user experience and ultimately reduce ongoing support costs. nscglobal provided a total design solution, setting up a customer workshop to capture all requirements and directing other service suppliers as part of the implementation programme. Sourcing and procurement of all materials and services required for the deployment of the new system was also handled by nscglobal. As migration took effect, training was provided to relevant client personnel. Throughout deployment, client communication was aided by having a single nscglobal project management contact assigned to coordinate all tasks. Benefit nscglobal provided specialist on-site and remote engineering resource to transform the UC system, working in conjunction with client change windows to minimise any downtime or disruption to the key operations of both the client and its customers. The handover to nscglobal’s managed services team for management and operation for the subsequent three years is proving a cost efficient solution compared to utilising limited and costly internal staffing. nscglobal and the client continue to enjoy a positive ongoing relationship. Related to this article Transformation Services Australia Austria Brazil Canada Cyprus Czech Republic France Germany Hong Kong India Italy Japan Malaysia Mexico Netherlands Singapore Slovakia South Africa Spain Switzerland United Arab Emirates United Kingdom United States of America ContactPrivacy Policy© 2014