PRODUCE PROJECTS SERVICE EXHIBITIONS ABOUT US CONTACT Home Service Support WORLDWIDE SERVICE SUPPORT Aweta's service is unrivaled in the industry. Everything to ensure that any problem that can occur with the Aweta machine is resolved as quickly as possible with minimal downtime and effort on your part. Our service team is ready to support you anywhere in the world and at any time. PHONE +31 88 668 8000 We can be reached by phone during office hours: 08:00 - 17:00 (CET +1) E-MAIL helpdesk@aweta.nl We can be reached by email during office hours: 08:00 - 17:00 (CET +1) EMERGENCY +31 88 668 8080 Rates for the use of this service can be found in your contract. HELPDESK We assist you with questions on functioning of your Aweta equipment, and help detecting and solving problems. We help you with ordering spare parts and can arrange a technician for on-site visit or offer you online support. We can be reached by email and phone during office hours: 08:00 - 17:00 (CET +1) There is an extended service available for support from 05:00 - 23:00 (CET +1) We also offer 24/7 availability, please ask for our conditions MAINTENANCE AND UPGRADES We offer regular maintenance on your equipment to prevent unwanted breakdowns and downtime. The maintenance visit includes adjusting the machine and replacement of wear parts. During maintenance we update your software and check your machine camera and sensor settings where necessary; in order to give you a clean and fresh start of the season. In many cases we can also help you to upgrade your current equipment to use the latest camera or information processing technology. UP-TIME PACKAGES We can provide up-time packages which consists of all parts in your equipment that wear over time. It also contains parts that are prone to failure over time. With this package you protect yourself against downtime, you warrant yourself to be up and running again without the hassle of last-minute ordering and excessive shipping cost. The package comes with a checklist for easy replenishment. REPAIR AND SPARE PARTS In the event of a breakdown or malfunction on your equipment our field service engineers are available for on-site visit. We also supply you with our quality parts. Carefully packed and shipped. Contact us and we kindly help you to identify your needs and get it to you as quickly as possible. OUR TEAM IS READY NEED HELP? With our international service network there is always local assistance available. We also provide online support. We can remotely connect to your equipment to do problem diagnosis and take action. You can count on Aweta's professional network. CONTACT US © 2020 Aweta | Disclaimer | Privacy policy | General Purchase conditions | Cookie statement | Vandeez For optimal functioning of our website we use cookies and similar techniques. With these cookies we can measure visitors’ statistics, show personalised advertisements, offer functions for social media and improve your experience on this website. Click on ‘OK, CLOSE’ if you agree and want an optimal user experience. Want to know more? View our cookie page OK, CLOSE Not ok