0 You are in: Customer Services Order Collection We understand that it’s not always convenient to have parcels delivered to your home and that some of us prefer the personal shopping experience which is why we are happy to offer our order collection service. You can choose to pay for your goods online and collect in your local branch or simply reserve the items you have your eye on for viewing and potential purchase. Once you have selected your local store, the estimated collection dates will be displayed on the product pages. Simple add the item/s to your basket and follow which ever option best suits you. Once completed, a confirmation email will be sent to the email address you have provided and your chosen store will contact you once your order is ready. It’s as simple as that! Click and Reserve Reserve items online to view in store with no obligation to purchase. Perfect for those unsure of exactly how something will look or those wanting to speak to our trained advisors face to face. PLEASE NOTE: This service is subject to availability. We cannot always guarantee that reserved rings will be available to view in the correct size ordered. We will endeavor to supply rings in a suitable size, which the branch can have adjusted for you free of charge once payment has been made. This is for speed and to avoid unnecessary work for our goldsmiths. This service is limited to a maximum of 3 items and is not available on orders with a total basket value under £50. Items that need to be specially ordered or are made bespoke are not available to Click & Collect e.g. sizes outside our standard range; J-S for ladies and R-Z for men, or rings ordered in different carats etc. We can however, send a standard stock line to the store for you to view free of charge. Pay and Collect Pay for your order online and collect in store at your convenience. Ideal for those who prefer not to have parcels delivered to their home. Shop with the confidence that if the items are not to your liking when you go to collect them then a refund can be issued in store* or otherwise our standard 30-day change of mind policy applies. PLEASE NOTE: Earrings and body jewellery bought using our pay and collect service can be refunded whilst in store. Once you have left with the goods, they cannot be returned for hygiene reasons. To release the goods, we ask for a form of ID that matches the name on the order. ** If you place your order and then change your mind, please get in touch as soon as possible. Drop an email with clear instructions to onlinesales@fhinds.co.uk including your order number in the subject heading and we will be happy to help. We can cancel and refund your order remotely without you having to go into a store once we have received email instruction to do so. *Excludes Klarna payments which must be processed by Head Office **Goods can be exchanged or refunded for a period of 30 days this offer excludes earrings and other pierced jewellery, specially ordered or personalised items and rings that have been adjusted outside of our standard range. You may also be looking for... About Us | Our History | Returns & Exchanges | Delivery Charges | Terms & Conditions | Privacy Policy | Recruitment Privacy Policy | FAQs | Assay Assured | Responsible Jewellery Council | National Association of Jewellers | Ethical Diamond Trading | Modern Slavery Statement | Gender Pay Gap | Charity Policy | Sale Information | Shopping Safely Covid 19 | Human Rights Statement | F.Hinds Pension Fund SIP | Love Hinds Promotion | F.Hinds Pension Fund Implementation Statement Sign Me Up! Join the Love Hinds family to receive exclusive discounts, special offers, a birthday gift, early access to sales, product launches, and lots more. Submit By clicking submit, you are agreeing to receive email marketing material. This can be unsubscribed from at any time - see our Privacy Policy for further details. ABOUT US About Us Why buy from F.Hinds? Returns Delivery Charges Careers Assay Assured Ethical Diamond Trading Responsible Jewellery Council The NAJ Blog SERVICES Bespoke Design Service Contact Us Order Collection Ear Piercing Gift Cards Klarna Gold for Cash Leave a Review Lifetime Battery Registration Repair Services Valuations Sitemap FOLLOW US Facebook Instagram Twitter WAYS TO PAY BACK TO TOP Copyright © F.Hinds 1997 - 2021. ecommerce by red F.Hinds Limited London 00149328. Registered address 24 Park Road, Uxbridge, Middlesex UB8 1NH tel:01895 201001 onlinesales@fhinds.co.uk This site uses cookies and by using the site you are consenting to this. Find out why we use cookies and how to manage your settings. Full details can be found here.