Insurance Claims About Resources Community Contact Us Search Sign In/Up CORONAVIRUS UPDATE HomeAboutCoronavirus Update Our Unwavering Commitment to Our Customers Updated: May 2021 Through all the challenges and changes of the past year, one thing hasn’t changed: Our support, belief and commitment to doing everything we can to inspire and protect your dreams and all the things you’ve worked hard to achieve. At American Family Insurance, we are committed — and prepared — to serve our customers while also keeping our people and communities safe. As the “new normal” continues to change as COVID-19 vaccines become more widely available, we’re closely monitoring conditions across the country and around the world. We’re dedicated to providing you the service you not only need but expect from American Family. We know you depend on us to help with your insurance needs — and we are here for you. We’ve Been Protecting Customers During Uncertain Times for 90 Years Despite the volatile financial markets, American Family Insurance group’s financial strength and conservative investment strategy means we have the ability to weather the ups and downs. With strong policyholder equity — which ensures the company has the resources to help customers recover from severe weather and other unforeseen events — we will be here for customers when they need us. Auto Premium Relief: April 2020 - May 2021 We are proud to have been one of the first companies to offer premium relief — and one of the one of the last to continue it into the spring of 2021. Through our Auto Premium Relief Credit, we returned a portion of our customers’ auto premiums for qualifying personal auto policies (10% for policies in force July 1, 2020 through March 31, 2021 and 5% for policies in force April 1, 2021 through May 31, 2021). To see your cumulative Auto Premium Relief Credit savings, customers can log into My Account or the MyAmFam app , or refer to their billing statement. In addition to the Auto Premium Relief Credit, we returned $200 million to customers in April 2020 with our Auto Premium Relief Payments.* Overall, American Family returned more than $530 million in premium relief to our personal auto insurance customers. Note these relief efforts will not affect customers’ future rates. What’s the Quickest Way to Reach Us? For billing, payments and other account questions Please login to your account using My Account or the MyAmFam app. You can also call our customer care center at 1-800-MYAMFAM (1-800-692-6326) or contact your local agent. For questions about reporting a claim Reporting a home or auto insurance claim online is the fastest way for our claims representatives to help restore your dreams. Consider filing your claim through the MyAmFam app or My Account. For questions about claims, please contact our care center staff at 1-800-MYAMFAM (1-800-692-6326). How to Manage Your Policy One of the quickest options to manage your policy is to access your account online 24/7 using My Account or the MyAmFam app. Using our digital services means you can quickly and easily: Manage payments Make a claim or check in on the status of a claim Update your billing information Get roadside assistance Access proof of insurance Don’t have the app? You can download it here for free: Consider Going Paperless Delayed mail due to postal service disruptions? No problem when you choose to Go Paperless with American Family. Going paperless means you’ll receive policy documents and billing statements electronically instead of through the mail. You’ll also be able to access your insurance policies, manage your bills, get instant proof of insurance and review any claims you’ve made from your My Account. Your entire American Family Insurance experience can be at your fingertips 24/7. And of course, you'll save some money on your bill thanks to our paperless discount. Frequently Asked Questions (FAQs) Payment & Billing Questions What was the Auto Premium Relief Payment? What was the Auto Premium Relief Credit? What payment assistance options are available? How can I make changes to AutoPay? Insurance Coverage Questions Will there be any changes to my coverage due to the pandemic? Will my auto premium change because I’m driving less? Does my travel insurance cover trips affected by COVID-19? Does my life insurance policy cover COVID-19? Does my business insurance provide coverage for financial losses due to the pandemic? What’s the best option for filing a claim during the pandemic? Customer and Community Support Questions What is American Family doing to support its customers during the pandemic? What is American Family doing to support the community during the pandemic? How is American Family supporting its employees during the pandemic? Where can I find American Family’s latest announcements and updates related to the pandemic? *The 10% Auto Premium Relief Credit was based on qualifying American Family Insurance personal auto policies in force July 1, 2020 through March 31, 2021; the 5% Auto Premium Relief Credit was based on qualifying American Family Insurance personal auto policies in force between April 1, 2021 and May 31, 2021. Vehicles eligible for the Auto Premium Relief Credit included cars, vans, pick-ups, SUVs, personal trailers, antique/classic cars and farm trucks. Some exclusions apply. The premium relief payment was only available to eligible customers with qualifying auto policies as of March 11, 2020. For more information, please contact your American Family agent. 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