Start about the company Services References News Available facilities plug Start News Tenant communicator important piece of the puzzle in the Service Cube's development work Tenant communicator important piece of the puzzle in the Service Cube's development work The service cube works continuously with improvements as a natural part of its business. In connection with a large project regarding a change of ownership for Stena Fastigheter, a new position was introduced as a tenant communicator. The goal is to improve communication with tenants and thus create more satisfied housing and smoother construction projects. In May, the extensive renovation of 600 bathrooms in the properties around Kantatgatan on Lindängen started. A work that is expected to be completed after the summer of 2018. - We wanted to try something new to develop our work and how we communicate with different stakeholders through the construction project. We know that trunk changes, which means that both water and access to toilets disappear for a period, are perceived as problematic for the residents. For us, it is important to make the construction process as good as possible for everyone involved and communication is an important success factor. This was the background to the new position as tenant communicator, a role that is responsible for both communication and the continuous contact with the residents and provides the best possible experience. In addition to more satisfied tenants, we also see that the construction work is flowing so much better, says Ulf Johansson, project manager at Servicekuben. Varying tasks characterize the new role In connection with the start of construction, Lena Alhadji was hired as a tenant communicator. Lena's role is to act as a tenant communicator to facilitate project implementation for both tenants and craftsmen. The tasks consist of everything from communicating orally with tenants, setting up information leaflets, changing lock cylinders, answering the phone and email and keeping track of everything being in order. - My work is incredibly fun and varied and I am out very much in the workplace. Is visible to the tenants so that together we solve many things directly on site. For example, I am at the home of all tenants in connection with lock changes and then I explain everything that should happen and when it should happen. And we sort out all the questions there and then. There are very few misunderstandings when they are initially familiar with how the work will work and it ultimately makes it easier for both the tenants and our craftsmen. I have very nice colleagues and I see that my work really makes a difference. It's fun how with good communication you can make so many people happy and make the work flow, says Lena Alhadji. Big difference, not just for the tenants With good communication with the tenants, problems are solved either on site or even before there are even any problems. For both supervisors and craftsmen on site, a big difference is already noticeable. - Lena is a healthy fan here at the construction site and she solves a lot of problems and above all she makes sure that the problems never arise. We are very satisfied, the problems are few and the misunderstandings are becoming fewer and fewer. Nowadays, our work is flowing on, the tenants are keeping a close eye on what is expected of them, we arrive at the apartments when we should and the tenants have picked away and so on. Lena's role and work has really allowed us to focus on what we are best at, building. The tenants are super happy and so are we, says site manager Victor Ekman. The service cube's craftsmen and subcontractors also notice the positive effects of having a dedicated tenant communicator. - Lena facilitates our work mainly because she is the one who handles the communication with the tenants who understandably has a lot of questions during the construction. She also knows more languages than we do. She becomes a bridge between us craftsmen and the tenants, which brings with it a lot of positive things such as avoiding misunderstandings, our work is facilitated and we save time, says Jimmie Gullstrand at Servicekuben. "The service cube takes its responsibility. Simply" Byggfast, which is a privately owned project management company, has been using the Service Cube for various assignments in construction, installation and property development for many years. Renovations, conversions and new constructions are on the assignment list. We are proud holders of the R license The license is an ethical quality label that shows that the company takes responsibility and works value-driven. See the movie Povel - BI's tool for profitable business management We are connected and work with Povel. Povel is developed for construction, civil engineering and specialty companies to meet the requirements set by customers, authorities and other stakeholders. Through Povel, companies get tools and tools to create a business management system that connects the company's own ambitions with all the requirements placed on construction companies today. Povel is owned and operated by Sveriges Byggindustrier; The builders' industry and employer organization and complies with the quality, environmental and work environment requirements specified in ISO 9001, ISO 14001 and ISO 45001. Our brochure In our brochure you can read more about us at Servicekuben and our services. Corn calendar sheet Every year we publish a Service Cube calendar. Click on the link to see the current month's calendar image. Are you looking for premises? Are you looking for premises? Vacant premises, offices and warehouses, from 75 sqm and up. Contact the Service Cube 040-680 88 00 kontakt@servicekuben.se Borrgatan 25, 211 24 Malmö