Close alert: Check who's taken over your energy supply | Guidance and support How you're protected when energy firms collapse Close alert: Have you been affected by Storm Arwen? Check the latest updates from the Energy Networks Association Open menu Show search English Cymraeg Welcome to Ofgem - the energy regulator for Great Britain Pause Ofgem for consumers How you’re protected when energy firms collapse The increase in wholesale global gas prices is impacting many countries, and we may see more suppliers than usual exiting the energy market. How you're protected and guidance and support if your supplier stops trading. Published: 14 October 2021 Blog Getting help if you can't afford your energy bills Emergency measures are in place to support you this winter. Call your supplier to agree a payment plan and get help, including top up prepay meter credit. Citizens Advice and Advice Direct Scotland can also give further support. 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Focus on Green, Fair Future: Ofgem's COP26 programme Catch up on Ofgem's COP26 engagement programme - a video series spotlighting actions and perspectives on each of the themes of the UK's COP26 Presidency Programme and a range of insight and resources convened during our engagement to support collaboration on learnings and best practice. More about Ofgem Ofgem data portal View interactive data charts on retail markets, wholesale markets, networks and customer service for gas and electricity in Great Britain. Consumer research Read research reports and access data on the experience of energy consumers in Great Britain Alerts and updates Sign up to our daily update and stay informed about our publications and events, or subscribe to one of our regular scheme newsletters. Master publications library A full searchable list of all of our publications dating back to 1998, filterable by date, sector, scheme and more. Join us See what it's like to work at Ofgem, browse current vacancies and read more about our Graduate Development Programme. Contact us Details of how to contact us on a range of issues, from consumer information to scheme guidance, official information requests and whistleblowing. News and views More news and views from Ofgem £158 million redress for two-year delay to major ‘Western Link’ subsea cable £158 million redress agreed by NGET and SPT for delays to major power cable. Published: 30 November 2021 Press release Ofgem protects customers of Entice Energy and Orbit Energy Entice Energy, which comprises both Entice Energy Supply Limited and Simply Your Energy Limited, and Orbit Energy Limited, have today announced they are ceasing to trade. Published: 25 November 2021 Press release Following Ofgem Competition Act investigation PayPoint Plc commits to change behaviour and donate £12.5 million to Ofgem’s voluntary redress fund Ofgem, the energy regulator, has decided to accept commitments from PayPoint and a donation of £12.5 million to Ofgem’s Energy Industry Voluntary Redress Scheme, following an investigation into whether PayPoint has infringed Chapter II of the Competition Act 1998 (the “Competition Act”). Published: 23 November 2021 Press release Ofgem consults on adjustments to the energy price cap Ofgem is today launching five consultations on proposals to ensure that the price cap reflects the costs, risks and uncertainties facing energy suppliers. Published: 19 November 2021 Press release Subscribe to receive our latest news and communications Twitter LinkedIn Facebook Ofgem is the Office of Gas and Electricity Markets. 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