Princess Cruises - come back new® Log In / Register Search Plan a Cruise On Board Our Ships Destinations Booked Guests Contact Us FAQ Overview Pre-Cruise On Board Post-Cruise Cruisetours Pre-Cruise FAQ: Prepare for Your Cruise An overview of the latest passport, customs, health and other essential requirements to help you prepare for your vacation. The OceanReady® Process At-Ease Waiver Program Cancellation Policy Visas Travel Document Requirements Prescription Medication Prohibited Items COVID-19 Vaccinations Norovirus Cashless Cruising Princess EZpay Cruise Payment Plan Casino Charges Luggage Valet Dialysis Oxygen Accessible Cruising Princess is dedicated to offering the finest cruising experience to our guests with disabilities. Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience. We are working on additional modifications to the fleet as well as our services to further enhance your guest experience. Princess makes every effort to accommodate our guests with disabilities, but you can ensure a successful trip by working with us in advance. Please contact us or ask your travel consultant to notify us before your voyage of your wheelchair usage, mobility or special needs and/or requests to sail with a service animal as per the legal definition in the Americans with Disabilities Act. All port and country requirements for sailing with an animal including fees, health certificates, immunizations, etc. are determined by that port or country, not the Access Office or Princess Cruises and we have no authority to make exceptions. All requests to sail with a service animal must be vetted and approved by the Access Office prior to sailing. Emotional support animals are not recognized by the Department of Justice as service animals and therefore are not permitted on Princess ships or in our lodges. Please fill out the Mobility Questionnaire (PDF) and return to the Access Office: accessofficeprincess@princesscruises.com or faxed to 661-284-4408 at least 60 days prior to sailing. Please be advised that filling out the Mobility Questionnaire is to ensure that our Access Office can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department. All Princess ships have wheelchair-accessible staterooms, but we highly recommend collapsible wheelchairs, as the widths of the stateroom doors vary. You may bring your own, or you can pre-reserve a wheelchair and have it and other medical equipment delivered to the ship by contacting Special Needs at Sea at 800-513-4515 (outside the US 954-585-0575) or by visiting the special needs at sea website. Alternatively, you can contact Scootaround at 888-441-7575 (or outside the U.S. or Canada at 204-982-0657), email at webinquiry@scootaround.com or visit the scoot around website. Guests utilizing mobility devices with batteries are advised that the batteries must be a dry cell type, and must be stored and recharged in the stateroom. Mobility devices of any kind, like any other items, may not be left outside the stateroom. Because of staffing limitations, we recommend you be accompanied by someone who is physically able to assist you both on board and ashore. Guests with disabilities should email the Access Office for assistance with accessible shore excursions. The Access Office works in partnership with our Shore Excursion department who will assist and advise you directly of your options. Please be advised that accessible shore excursions may not be available in some international ports. Not all port facilities are accessible for those using mobility devices. Ports may be accessed by a variety of methods including a ramped gangway, a series of steps or by water shuttle. In some cases, you may be able to access the water shuttle, but the shoreside facility will not be accessible. Many ports of call use a mechanism known as a “stair climber” to assist guests up and down the gangway. Guests must transfer to a Princess wheelchair, which is connected to the stair climber and operated by the ship’s personnel. If you cannot transfer or your personal mobility device cannot be easily disembarked, you may be precluded from going ashore. With your safety and comfort in mind, the decision to permit or prohibit guests from going ashore will be made on each occasion by the ship’s Captain, and the decision will be final. Ports that normally use water shuttles to access the shore are noted on the itinerary. The maximum weight of the wheelchair including guest cannot exceed 600 lbs. on transportation lifts. If you have purchased a Princess Transfer at the start or end of the cruise, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation. Water Shuttle Port Policy The goal of Princess Cruises is to provide a safe comfortable cruise experience for all guests. If you will be using a mobility device during your sailing we strongly recommend you travel with a person physically fit to assist with your needs both on board and ashore. Embarking and disembarking can be challenging for those with limited mobility. Many major ports of call provide easy access for wheelchairs and scooters. However due to various conditions; steepness of the gangway, weather, shore-side facilities, tidal and sea conditions, guests using mobility devices may be required to transfer to a stair climber or be precluded from going ashore. Princess staff will make every effort to assist but are not allowed to individually physically lift more than 50 pounds (22 kg). Some ports of call require the ship to anchor off shore. Guests are then taken to shore by small boats or water shuttles. When a water shuttle is required, guests using mobility devices will not be transferred into or out of the water shuttle, if lifting in excess of the above limitation is required. Many water shuttle ports do not provide wheelchair access so even if the guest can board the water shuttle they may not be able to disembark ashore. Again the shore-side facilities, movement of the water shuttle, weather and tidal conditions can also preclude the use of the water shuttle. View a list of water shuttle ports. The decision to allow any guest to board a water shuttle or disembark the vessel will be made by the Captain on the basis of the safety and welfare of all involved and is final. If guests are unable to use the water shuttle or disembark because of circumstances outlined above there will be no refund or credit for missed ports. While Princess recognizes your disappointment the safety of both guests and crew takes precedence. Entry regulations for service animals vary by port. Guests are advised to consult authorities at each port prior to departure for more information. Princess does not have food on board for animals. The choice of dog litter material is limited and varies by ship. Princess ships are equipped with “All-in-One Kits” with TTY that can be used in most guest cabins and at Princess Wilderness Lodges. Most televisions on board provide closed captioning and most onboard theaters have assisted listening devices. Electric outlets in most staterooms are limited to one and it is helpful to travel with an extension cord for electrical equipment . (Power strips, multi plug box outlets/adaptors, and extension cords without surge protectors are allowed on board when used with proper caution.) ADA-compliant systems are also available in the Internet Cafe on every ship. For more information regarding accessible cruising please contact the Access Office and Compliance Department at : Fax: 661-284-4408. Email: accessofficeprincess@princesscruises.com. Princess Cruise Lines' ADA Responsibility Officer is Paul McClelland, Vice President Governance and Ethics & Compliance Officer. Guests with Limited Mobility Information (Download PDF) Mobility Questionnaire (Download PDF) Water Shuttle Ports: Airlie Beach, Australia Akaroa, New Zealand Alta, Norway Armacao dos Buzios, Brazil Bali (Benoa), Indonesia Bar Harbor, United States Bay of Islands, New Zealand Belize City, Belize Bora Bora, French Polynesia Boracay, Philippines Cabo San Lucas, Mexico Cannes, France Catalina Island, United States Champagne Bay, Vanuatu Conflict Islands, Papua New Guinea Cornwall (Falmouth), United Kingdom Crete (Aghios Nikolaos), Greece Dravuni Island, Fiji Dublin (Dun Laoghaire), Ireland Easter Island, Chile Edinburgh (South Queensferry), United Kingdom Elba (Portoferraio), Italy Exmouth, Australia Falkland Islands (Stanley), Falkland Islands Fuerte Amador, Panama Geiranger, Norway Geraldton, Australia Giardini Naxos, Italy Gizo Island, Solomon Islands Grand Cayman, Cayman Islands Grundarfjordur, Iceland Guernsey (St. Peter Port), United Kingdom Gythion (for Sparta), Greece Hellesylt, Norway Helsingborg, Sweden Huahine, French Polynesia Ilhabela, Brazil Isafjordur, Iceland Ishigaki, Japan Isle of Pines, New Caledonia Juneau, United States Kaikoura, New Zealand Kangaroo Island, Australia Ketchikan, United States Kiriwina Island, Papua New Guinea Kitava, Papua New Guinea Ko Samui, Thailand Komodo Island, Indonesia Kona, United States Korsakov, Russian Federation Lombok, Indonesia Loreto, Mexico Maldives (Male), Maldives Mare, New Caledonia Margaret River (Busselton), Australia Maui (Lahaina), United States Mayotte, France Mayreau (Saline Bay), St. Vincent / Grenadines Miyakojima, Japan Monte Carlo, Monaco Monterey, United States Moorea, French Polynesia Mystery Island, Vanuatu Nanortalik, Greenland Newport, United States Nha Trang, Vietnam Nosy Be, Madagascar Olden, Norway Phillip Island, Australia Phuket, Thailand Port Arthur, Australia Port Douglas, Australia Portofino, Italy Princess Cays, Bahamas Puerto Chacabuco, Chile Puerto Montt, Chile Puerto Quepos, Costa Rica Punta Arenas, Chile Qaqortoq, Greenland Rangiroa, French Polynesia Red Bay, Canada Saint Helena, United Kingdom San Juan del Sur, Nicaragua Santa Barbara, United States Santorini, Greece Sardinia (Alghero), Italy Savusavu, Fiji Seychelles Islands (Praslin), Seychelles Seydisfjordur, Iceland Shetland Islands (Lerwick), United Kingdom Sibenik, Croatia Sihanoukville, Cambodia Sitka, United States Sorrento, Italy St. Barthelemy, French Overseas Territories St. Johns, U.S. Virgin Islands Stewart Island, New Zealand Toba, Japan Virgin Gorda, British Virgin Islands Wewak, Papua New Guinea Pregnancy Sharps Disposal Passage Contract Pre-/Post-Cruise Hotel Packages More Frequently Asked Questions Pre-Cruise FAQ Prepare for Your Cruise Before You Leave for Your Cruise What To Pack for a Cruise Travel & Transportation Shore Excursions Onboard FAQ Onboard Experience Cruising with Family & Kids Dining & Nightlife Keeping in Touch Post-Cruise FAQ Disembarkation Report a Lost Item or Luggage Cruisetours FAQ Alaska Cruisetours Asia Cruisetours Australia Cruisetours Canada & New England Cruisetours Europe Cruisetours South America Cruisetours Common Questions and Topics CruiseHealth® FAQ The OceanReady® Process Princess MedallionClass® FAQ Crew Appreciation Cancellation Policy Travel Documents Prohibited Items You May Also Like Cruise Tips, Advice and Information Onboard Gifts & Services Need Assistance?Find a Travel AgentContact Us Plan a Cruise Find Cruises Find Cruisetours Find a Travel Agent Cruise Advice Accessible Cruising Learn About Cruising Cruise with Confidence New to Cruising Why Princess? 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