ABOUT COMPANY CORPORATE GOVERNANCE FOR PARTNERS PRESS CENTER INVESTORS CONTACTS NO CORRUPTION THERE IS NO CORRUPTION AND THEFT QUALITY Home There is no corruption There is no corruption and theft There is no corruption and theft If you are faced with unfair attitude of X5 Retail Group employees and consider their actions unlawful. Contact X5 Retail Group Chief Security Officer directly using the form below. When filling out the form, please describe the situation and circumstances as fully as possible. You can be sure that the Security Director will personally receive your appeal, take appropriate measures and notify you about the measures taken. Your opinion is important to us, therefore, a reward is provided for especially important messages. Feedback form You (Data by which you can be informed about the measures taken) FULL NAME. Email Telephone City Appeal (Information you wish to communicate) Message text - required fields ALL PROJECTS CORPORATE CENTER: RF, 109029, Moscow, Srednyaya Kalitnikovskaya st., 28, building 4 | Tel .: +7 (495) 662 88 88, 789 95 95, Fax: +7 (495) 662 88 88, ext. 61-145 © 2012 X5 Retail Group NV | legal information Website development : RBC SOFT

ABOUT COMPANY CORPORATE GOVERNANCE FOR PARTNERS PRESS CENTER INVESTORS CONTACTS MAIN OFFICE X5 IN REGIONS NO CORRUPTION QUALITY Home Contacts Central office Main office X5 Retail Group Headquarters Prins Bernhardplein 200 1097 JB Amsterdam The Netherlands X5 Retail Group Corporate Center in Moscow Address: RF, 109029, Moscow, st. Average Kalitnikovskaya, 28, building 4 Tel .: +7 (495) 662-88-88 , 789-95-95 Fax: +7 (495) 662-88-88 , add. 61-145 Email mail: info@x5.ru Driving directions View on the map Hot line phones Crossroads: Tel .: 8-800-200-95-55 Pyaterochka: Tel: 8-800-555-55-05 Carousel: Tel .: 8-800-200-56-65 Е5: Tel .: 8-800-700-55-78 E- mail address: cc@e5.ru Email mail: info@x5.ru Service center Service center: Tel .: 8 (495) 662-55-55 E- mail address: 6625555@x5.ru Advertising Directorate Tel. (495) 789-95-95, 662-88-88 Email mail: reklama@x5.ru Development Directorate Tel .: +7 (495) 662-88-88 Email mail: development@x5.ru Information on real estate issues is posted in the " Real Estate " subsection . Contacts of purchasing managers Human Resources Directorate Recruiting staff for stores Tel .: +7 (495) 660-17-51 Logistics Directorate Tel .: +7 (495) 662-88-88 , Shops "Perekrestok", "Karusel" - logistics@x5.ru Pyaterochka stores - Elvira.Biksentaeva@x5.ru Loyalty programs management Tel .: +7 (495) 662-88-88 , ext. 31-259 Email mail: Alex.Ivanov@x5.ru Information on the rules and conditions for earning points: http://www.x5club.ru/ Free hotline Crossroads: 8-800-200-95-55 Free hotline Green crossroads: 8-800-100-16-10 Representative offices of X5 Retail Group in the regions . ALL PROJECTS CORPORATE CENTER: RF, 109029, Moscow, Srednyaya Kalitnikovskaya st., 28, building 4 | Tel .: +7 (495) 662 88 88, 789 95 95, Fax: +7 (495) 662 88 88, ext. 61-145 © 2012 X5 Retail Group NV | legal information Website development : RBC SOFT