WELCOME ABOUT US BLOG SERVICES INDUSTRIES FAQ’S CAREERS CONTACT We're on a feel good mission. PROVIDING OUTSTANDING EXPERIENCES TO YOUR CUSTOMERS IN EVERY INTERACTION CONTACT US Contact Center Services (v)WeCare provides phone, email, chat and social media customer service support. Our service powers the best brands. <br/> Industries We Serve TELECOMMUNICATIONS TRAVEL AND TOURISM RETAIL INSURANCE AND HEALTHCARE AUTOMOTIVE ENERGY AND UTILITIES Creating Exceptional Customer Experiences Quick Response Time Instant Connection High First Call Resolution Scores Superior Client Engagement Model LEARN MORE Case Studies Fast response times during the holiday season! One of the premium online retailers was looking for a contact center that could provide fast service to its customers during the holiday season. Request this case study now, and learn how we helped them. Instant connection with customers! One of the leading global designer of sportswear was facing a challenge to find a contact center which could represent their unique brand and provide experience that their in-house center would provide. Request this case study, and learn how we made a difference. Increased customer satisfaction for an online lifestyle retailer! An online lifestyle retailer wanted a partner who could help them ensure that their customers are happy and satisfied with their products and services. Request this case study now, and learn how we helped them increase their CSAT scores. LEARN MORE LEARN MORE LEARN MORE Recent Blog Why You Should Outsource Customer Service in the US The value of quality customer service cannot be overstated. A good support team can be the backbone of your company since it directly influences customer satisfaction. NOV 30, 2021 Recent Tweets by vcaretec Celebrating ‘#loveday’ at the #office! #officecelebration #amazingstaff #outsource #outsourcenter https://t.co/y0S7oVNotM Feb 17, 2020, 3:44 PM WHAT OUR CUSTOMERS EXPECT? 71% expect immediate help quickly 82% expect first call resolution 80% expect a friendly and empathetic representative, with great product knowledge Testimonials Our representatives are top notch. They are trained according to each company’s needs and provide unbeatable customer service. But don’t take our word for it. The customer’s words speak for themselves. Julie J. You sir are a rockstar! Thank you so much for your help regarding this product. Is it okay if I contact you in the future for additional product support? Best, Julie J. (Of course our representative responded that they can be contacted at any time with any questions). Steven W. My name is Steven W. and I had the wonderful opportunity to interact with a customer service representative who identified himself as Thomas. I was missing a small part of my device and needed to find a replacement. Not only did Thomas quickly solve my problem, he called back to make sure I knew the part was on the way and provide a tracking number. He went above and beyond and your organization should be proud of the service he provides. Ofelia M. I am very appreciative of how well your customer service has been so far. I was honestly not expecting much from reaching out to customer support but you guys have gone above and beyond to ensure customer loyalty. Your effort and support really show and it is so much appreciated. **Names have been changed for customer and client confidentiality** CONTACT US Sales: +1 (877)-335-8872 Other Inquiries: +1 (866) 314-0619 sales@vcaremail.com 1101 N. Kings Highway Suite - G100 Cherry Hill, NJ 08034 WHY (v)WeCare About Us Careers Management Blog Customer Testimonies SERVICES Contact Center Services Phone Email Chat Social Media Data Analytics INDUSTRIES Retail Healthcare Wireless Copyright © 2021 Vcaretec. All Rights Reserved | Privacy Policy