800-777-8872 ABOUT US OUR SERVICES RESOURCES BLOG CONTACT US HIGH TOUCH CULTURE “In 20 years of working with the team at USA Fulfillment, one thing has not changed; the high touch conversation that takes place with the customer. The ‘conversational’ exchange, in lieu of a scripted response, has positively impacted the lifetime value of our customers.” — Marketing Executive, Health & Beauty Industry What is a High-Touch Culture? Have you ever heard of a high touch culture? The concept of “high touch” fulfillment service may get lip service from some providers. At USA Fulfillment, it’s not a service we choose to provide, it’s the way we do business. With our clients and with your customers. The high touch culture is in our DNA. Our team lives and breathes “high touch” every day, benefiting your company in two ways: Near term — Strengthened customer loyalty that opens the door to upselling and cross-selling Long term — Increased customer lifetime value How do we do that? We hold ourselves to a higher standard than industry norms. We don’t believe in “pretty good” fulfillment service or customer care performance, we aim to deliver only outstanding quality in every respect. The kind that wows you and wows your customers. We deliver more because for us it’s personal. High touch permeates everything we do at USA Fulfillment. The way our call center pros answer the phone and customer emails. The way we package your products to turn unboxing into an event for customers. The way we work hand-in-hand with clients to improve every detail of their fulfillment service. To achieve this goal, we constantly monitor and evaluate our work, using key performance indicators (KPIs) to ensure we’re exceeding industry standards. Among other things, we measure: Order accuracy Inventory accuracy Dock-to-stock times Responsiveness Speed of answer Abandoned calls Timeliness of deliveries We also ensure exceptional fulfillment service through: Intensive, on-going training so our team members can be your best brand ambassadors Our Level 1 PCI Certified facility that assures the highest level of data security 9001:2008 ISO Certification that underscores our commitment to quality assurance and on-going continuous improvement So what does high touch fulfillment service mean for you? Dedicated account manager for your program QC barcode scanning for 100% order accuracy Neatly prepared package for maximum brand experience 24/7 customer care center 24/7 web-based portals to monitor and manage your program Once you’ve experienced our high tough culture, you won’t want anything less. Contact a fulfillment consultant today to learn how a high touch culture will benefit your end customers, your company and your bottom line. Download Our FREE eBook! ABOUT US USA Fulfillment is a leading provider of third party supply chain solutions. We support eCommerce, B2C and B2B Clients across a diverse range of industries. Our core services include multi-channel integrated fulfillment solutions (direct to customer, retail and wholesale customers), full-service US based 24/7 Contact Center, kitting, complex packaging, logistics and warehousing. OUR SERVICES 3rd Party Logistics Call Center Companies Customer Contact Services Dietary Supplements eFulfillment Services Fulfillment Services Health & Beauty Pick and Pack Fulfillment Shipping Fulfillment Services CONTACT US Phone: 800-777-8872 Fax: 410-810-1805 Email: info@usafill.com HEADQUARTERS 313 Talbot Blvd. Chestertown, MD 21620 DOVER WAREHOUSE 1870 Lynnbury Woods Road Dover, DE 19904 CONNECT WITH US © 2015-2021 USA Fulfillment - Enfold WordPress Theme by Kriesi