BrowseAloud MyAccount Handbook Corporate site Jobs Hyde New Homes "Track my engineer" - now launched for customers in Kent, Bromley, Croydon and Bexley Home News Managing homes "Track my engineer" - now launched for customers in Kent, Bromley, Croydon and Bexley Posted on 19 October 2020 Following the success of Track my Engineer for our customers in London, we have now launched the service in partnership with Engie, for our customers in Kent, Bromley, Croydon and Bexley. The text message you receive to confirm your appointment will now include a link to the Engie system where you can track your engineer. The system will allow customers who have booked a repair with us to track where their engineer is, add appointments to their calendars on their phones and rearrange appointments if they need to. In addition, you will even be able to message your engineer directly. So, if you need to pop out for the school run or are stuck in traffic, you can let your engineer know straight away. We are looking at how we can implement a similar service for all of our customers over the coming months, and will let you know when it becomes available in your area. We’d love to know what you think of our service and you can share you feedback with us after your appointment. Mark Batchelor, Director of Property Services, said: “The system will make the excellent service that we already provide our customers even better.” We have different repairs and heating contractors depending on where you live. Find your contractor. Report a repair online A to Z search a b c d e f g h i j k l m n o p q r s t u v w x y z A to Z search About our website Site map Accessibility Cookies Privacy Corporate site Human Trafficking statement Disclaimer Prodo Digital Visit our Twitter page Visit our Facebook page © 2012-2021 Hyde Housing Association Ltd - Community Benefit Society Number 18195R Hotjar Hotjar is used to run the website feedback function. Hotjar On Off Google Translate Google translate is a tool that can be used to translate our web pages into over 40 languages. Google Translate On Off Google Analytics Analytics cookies help us to improve our website by reporting information on visitor behaviour patterns. All data is anonymised. Google Analytics On Off Social sharing The Add This cookies are set to allow you to easily share posts between social accounts. Social sharing On Off About this tool (Opens in a new window) Cookie Control Icon