Dealers Customers Contact Us Make a Guest Payment LOGIN FREQUENTLY ASKED QUESTIONS Got Questions? We've Got Answers Who are you? New Customer | Existing Customer New Customers How long does the application process take and what information do I need to apply? How soon will I know if my loan application is approved? How long does the entire process take? What if I have less than perfect credit or a bankruptcy; can you still help me? While I am working with FIFS to refinance my automobile, can I stop making payments on my current loan? How do I check the status of my loan application? If I apply on your website is my information secure? I did not receive a promotional offer in the mail. May I still apply to refinance my car? I have an older vehicle, is there a limit on the age or mileage? I have more than one vehicle that I would like to refinance, is there a limit on the number of vehicles? Don't see your questions listed here? Existing Customers Where do you have offices? Does First Investors refinance existing customers? What are the Customer Service hours? What is your Customer Service fax number? What is your Customer Service email address? What is the physical address? What are the Collection Department's hours? Why didn't I receive a statement? I haven't received a statement. What should I do? How do I obtain a replacement statement? Don't see your questions listed here? Corporate Corporate Homepage About Us Employees Careers Careers FAQs Dealers Dealers Homepage Join Our Network Payoff Quote Contact Us Existing Customers Register Now Security Payment Options Pay Online FAQs Important Disclosures Contact Us Privacy Policy (PDF) New Customers New Customers Homepage Apply Now Loan Calculator Check Loan Status Pay Online FAQs Important Disclosures Contact Us Privacy Policy (PDF) Customer Service 1-800-249-6305 Mon-Fri: 8 am - 6 pm EST For Washington Residents: Consumer Loan License # CL-128351. The NMLS Identifier # for First Investors Financial Services, Inc. is NMLS-128351 and the consumer access link may be accessed at the following web site: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/128351 Privacy Policy (PDF) Security Disclosure