Services Partners About Careers Let’s Talk ISO / ITIL Certifications POLICY PAGES Brexit & Data Transfers Affiliates Connectis CMC General Terms and Conditions Corporate Policy / Legal Disclaimer Gender Gap Reporting General Terms and Conditions for Supply of Professional Services Global Code of Business Conduct Purchase Order Terms and Conditions ISO / ITIL Certifications Returns Policy and Procedure Statement Statement on Modern Day Slavery Terms and Conditions of Sales of Products and Software (UC) ISO CERTIFICATIONS & ASSURANCE REPORTING Getronics’ services and operations are aligned with the world’s most respected standards and frameworks. Our processes are based on the IT Infrastructure Library (ITIL ® ) service management framework, and our organisation is ISO-certified with a focus on Continual Service Improvement and Customer Satisfaction. We are committed to ensuring that the services we provide are fully aligned to our clients’ business goals. Getronics has developed and refined its Global Service Delivery Model to ensure a consistent and controlled service process worldwide. Getronics is certified to: ISO 9001, Quality Management ISO 14001, Environmental Management ISO 20000, IT Service Management ISO 22301, Business Continuity Management ISO 27001, Information Security Management ISO 50001, Energy Management ISO 45001:2018 Occupational Health & Safety Policy Management Systems Getronics has also commissioned independent SOC 2 Type 2 Assurance Reports of its organisational controls. Further details of the above ISO and SOC 2 report activities are presented below: QUALITY MANAGEMENT Getronics operates a global ISO 9001:2015 registered Quality Management System (BSI certificate FS 591710) in the UK, Spain, Germany, France, Hungary, Portugal, Chile, Romania, Netherlands, Italy, India and Malaysia. Certification is based on regular assessments carried out by an accredited certification body against the Standard. The QMS establishes the base processes for document and records control, internal audit and management review, and a key element is to focus on customer satisfaction and address any complaints, with continual improvement of our services and processes as a goal. BSI Certificate/Licence Number: FS 591710 Quality Management Policy Statement ENVIRONMENTAL MANAGEMENT Getronics operates an ISO 14001:2015 registered Environmental Management System (BSI certificate EMS 591711) in the UK, Spain, Portugal and Chile. The EMS includes processes to ensure that Getronics complies with environmental legal requirements, identifies the environmental aspects of the Company’s activities, and sets objectives and targets for environmental improvement and reduction of our environmental impact. BSI Certificate/Licence Number: EMS 591711 Environment Management Policy Statement SERVICE MANAGEMENT Getronics operates an ISO 20000-1:2011 registered IT Service Management System (BSI certificate ITMS 591713), in the UK and Spain. The SMS includes processes for service planning and introduction, service delivery management, business relationship management, and the typical ITIL-based disciplines for service request, incident, problem, change, release, availability, capacity, asset and configuration management. BSI Certificate/Licence Number: ITMS 591713 Service Management Policy Statement BUSINESS CONTINUITY MANAGEMENT Getronics operates an ISO 22301:2012 registered Business Continuity Management System (BSI certificate BCMS 666338), in India, Spain and Romania delivering Managed Cloud services. Its key focus is to ensure that Getronics has carried out a business impact analysis and implemented and tested appropriate business continuity plans to minimize the disruption to service delivery in the event of a major incident affecting one or more of our locations. BSI Certificate/Licence Number: BCMS 6663381 Business Continuity Management Statement INFORMATION SECURITY MANAGEMENT Getronics operates a global ISO 27001:2013 registered Security Management System (BSI certificate IS 591715) in the UK, Spain, Germany, France, Hungary, Romania, Netherlands, Italy, India and Malaysia. To ensure compliance with our own policies and processes, customer policies and regulatory requirements, we have employed automated tools, legal requirements registers, security awareness training, and record and investigate security incidents, as well as carrying out regular independent internal audits. BSI Certificate/Licence Number: IS 591715 Information Security Management Policy Statement ENERGY MANAGEMENT Getronics operates an ISO 50001:2018 registered Environmental Management System (BSI certificate ENMS 591720) for its Data Centres in the UK, which supports organisations in all sectors. The EnMs helps the organisation to use energy more efficiently, through the planning and review of energy performance, and the setting of objectives and targets for improvement. We consistently monitor and measure results, in order to focus on continually improving our energy management and reducing our environmental impact. BSI Certificate/Licence Number: ENMS 5917120 Energy Management Policy Statement OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEMS Getronics operates an ISO 45001:2018 registered occupational health and safety management systems (Bureau Veritas certification ES107557-2) for Getronics in Spain. This certification gives guidance for its use to enable organisations to provide safe and healthy workplaces by preventing work-related injury and ill health, as well as by proactively improving its OH&S performance. Bureau Veritas certification: ES107557-2 OH&S Policy Statement (ES) ASSURANCE REPORTING Getronics has commissioned independent SOC 2 (Service Organisation Controls) Type 2 reports relevant to security for its Managed Cloud Data Centre services and infrastructure and maintenance activities for its Managed Cloud services undertaken through its locations in India and across Europe. EUROPEAN DATA CENTRE CODE OF CONDUCT Getronics UK has Participant Status in the European Data Centre Code Of Conduct, which aims to inform and stimulate Data Centre operators and owners to reduce energy consumption in a cost-effective manner without hampering the mission critical function of data centres. As an official participant, Getronics is committed to following the intent of this Code of Conduct and abide by a set of agreed obligations. SAFECONTACTOR APPROVED Getronics is committed to operating a safe, compliant and ethical business, impersonating our core values as we soar higher. Alcumus SafeContractor is a leading third party accreditation scheme which recognises extremely rigorous standards in health and safety management amongst contractors. Our SafeContractor certification brings peace of mind to our customers, and positions us as a company safe-to-use. 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