Track My Delivery Online Bill Pay Menu Contact Us Sign In Cart 0 WARRANTY STANDARD COVERAGE MANUFACTURER WARRANTIES EXTENDED WARRANTY FILE A CLAIM STANDARD WARRANTY COVERAGE Royal is proud of the quality we offer our customers. However, if there is a problem, the manufacturer typically covers its product for one year from the date of purchase. To request service on damaged or defective merchandise, please contact the customer service department for your location. Royal Furniture warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use for a period of one (1) year following the date of original delivery or pick-up. Damage must be reported within five (5) days of occurrence at the original delivery address to be considered eligible under the warranty guidelines. If Royal Furniture determines that merchandise is defective under manufacture guidelines, Royal Furniture will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by the manufacture guidelines, Royal Furniture may issue the reselection of a new item of equal or lesser value to the original purchase price of the defective item. Furniture rated for residential use has a warranty for residential use only. If Royal determines that damage is due to customer abuse, the warranty is nullified. For warranties to apply, all accounts with Royal Furniture must be current to receive service. Items requiring service may be scheduled and repaired by a third party. MANUFACTURER WARRANTY Most manufacturer warranties cover against damage and defect for one year from the purchase date. The following issues are typically covered by the manufacturer warranty. Bedroom, Occasional Pieces, and Dining: One year on veneer and laminated finishes, hardware, rails, and wood construction. Mirror or glass damage reported within three days of delivery. Contact Royal Furniture customer service to report damage or defect. Upholstery and Leather: One year on reclining and sleeper mechanisms, swivel chair bases, wood frame, cover seam slippage, cracking, and fraying. All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and not be considered a loss of resiliency or a material manufacturing defect. Contact Royal Furniture customer service to report damage or defect. Bedding: We will strictly adhere to manufacturer's warranty. Contact Royal Furniture customer service to report damage or defect. Please note, due to Southerland and Serta’s policies, the warranty is void when the sleep set, even if defective, is in an unsanitary condition (due to bodily fluid, stains or soiling, infestation or abuse), when the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials. Accessories: Thirty-day warranty against manufacturer's defects. Contact Royal Furniture customer service to report damage or defect. Rugs: We will strictly adhere to manufacturer's warranty. Contact Royal Furniture customer service to report damage or defect. Appliances: Within the first year, please contact the manufacturer of the appliance with the model and serial number. EXTENDED WARRANTY Furniture Care Protection Furniture Care Protection is a third-party warranty company offering a 4-Year extended warranty available for purchase with your new furniture. With this 4-Year Protection Plan, your furniture is covered against accidental stains and damage from most single incidents, such as a spill, puncture mark or pet stain. Please refer to your Furniture Care Protection Service Contract for detailed coverage information. Furniture Care Protection may provide professional stain removal, repair advice and/or products to aid in the cleaning or repair of the stained or damaged area or item(s) under its extended warranty. If the stain or damage persists, Furniture Care Protection may arrange for a no charge in-home service by a professional technician. Depending on Furniture Care Protection’s determination, the stained or damaged area or item(s) may be repaired or replaced. Any single part of an item covered under this plan may be replaced a maximum of two times. If it is determined that the affected area or item(s) cannot be repaired or replaced, Furniture Care Protection may elect to issue a reselection for new replacement item(s) equal in value to the original purchase price of the affected item(s). The replacement items will not be covered under this Protection Plan. If you purchased a warranty for your furniture, please contact Furniture Care Protection directly to file a claim. Claims must be filed within 5 days of the incident causing accidental stain or damage. Please have your original delivery date and the phone number used to make the purchase. Toll-Free: 888-705-4001 Email: claims@furniturecareprotection.com Appliance Extended Warranty Fortegra is a third-party warranty company offering extended warranty coverage past the initial manufacturer warranty. This extended warranty is available for purchase with your new appliances from Royal Furniture. Toll-Free 800-867-2216 Online: 4repairs.net Service Saver is a third-party warranty company offering extended warranty coverage past the initial manufacturer warranty. This extended coverage may have been purchased with appliances from Royal Furniture prior to June 2017. Toll-Free 800-368-9780 FILE A WARRANTY CLAIM If you purchased your furniture on a Royal Credit Account, you must make sure your account is current prior to filing a warranty claim. Merchandise on past-due accounts is not eligible for warranty service. Please make arrangements with your collections representative before filing a claim. Standard Manufacturer Warranty Memphis & Southaven: 901-346-1446 Jackson, TN: 800-573-9227 Birmingham, AL Hoover: 205-582-2427 Birmingham, AL Trussville: 205-655-1410 Tuscaloosa, AL: 205-771-6250 Extended 4-Year Warranty Furniture Care Protection Claims Department Toll-Free: 888-705-4001 Email: claims@furniturecareprotection.com Appliance Warranty Manufacturer Warranty (within Year 1) Toll-Free 800-432-2737 Extended warranty via Fortegra Toll-Free: 800-867-2216 Online: 4repairs.net Extended warranty via Service Saver Toll-Free: 800-368-9780 Bedgear Performance Bedding Warranty Toll-Free: 800-545-7125 Online: gmwarrantyservices.com Hours: Monday - Friday 8:30 a.m. to 5:00 p.m. For additional questions regarding your merchandise warranty coverage: Email customerservice@royalfurniture.com Hours: Monday - Friday 9:00 a.m. to 6:00 p.m. To submit a service request for damage covered under your warranty:Online Request Form Store Locations Royal Furniture Corporate Office 930 S White Station Rd Memphis, TN 38117 901-527-6407 Store Profile Royal Furniture - Cordova, TN 1862 North Germantown Parkway Cordova, TN 38016 (901) 755-1330 Store Profile Royal Furniture - Hoover, AL 1615 Montgomery Hwy South Birmingham, AL 35216 205-582-2427 Store Profile Royal Furniture - Jackson, TN 2855 US Highway 45 Bypass Jackson, TN 38305 (731) 660-1460 Store Profile Royal Furniture - Lamar, TN 2700 Lamar Avenue Memphis, TN 38114 (901) 324-2700 Store Profile Royal Furniture - Memphis Outlet, TN 3715 Hickory Hill Rd. Memphis, TN 38115 (901) 365-8164 Store Profile Royal Furniture - Memphis Warehouse, TN 3374 Tranquility Dr Memphis, TN 38116 (901) 346-1446 Store Profile Royal Furniture - Southaven, MS 6526 Airways Blvd. Southaven, MS 38671 (662) 349-0725 Store Profile Royal Furniture - Summer, TN 5226 Summer Ave. Memphis, TN 38122 (901) 525-5300 Store Profile Royal Furniture - Trussville, AL 1620 Gadsden Hwy Trussville, AL 35235 205-655-1410 Store Profile Royal Furniture - Tuscaloosa, AL 635 Skyland Blvd Ste. 125 Tuscaloosa, AL 35405 205-771-6250 Store Profile Royal Furniture - Whitehaven, TN 4121 Elvis Presley Blvd. Memphis, TN 38116 (901) 525-4000 Store Profile Royal Furniture - Winchester, TN 7200 Winchester Rd. Memphis, TN 38125 (901) 794-6275 Store Profile Shop Living Room Bedroom Youth Mattresses Dining Room Appliances Customer Resources Customer Service Financing Bill Pay Delivery Will-Call Pickup Warranty Online Orders Special Orders Care & Cleaning Tips Company Store Locations Contact Us About Us Community Safe Harbor Careers Policies Shopping Tools Current Ads Sign Up for Email Offers My Account My Lists View Cart Room Planner Brands We Carry Shopping Tips Sign Up for Email Royal Furniture features a great selection of home furniture, including living room, bedroom, dining room, home office, entertainment, accent furniture, mattresses, appliances, and electronics in the Memphis and Jackson, Tennessee, Southaven, Mississippi, West Memphis, Arkansas, Birmingham and Tuscaloosa, Alabama areas. Three generations of Royal Furniture are proud to be the leading home furnishings retailer in the Mid-South. Royal Furniture offers great quality furniture, home appliances, electronics, and mattress, including a variety of American-made furniture, at a low price for your Memphis, Jackson, Cordova, Germantown, Bartlett, Whitehaven, Winchester, Tennessee, West Memphis, Arkansas, Southaven, Mississippi, and Birmingham and Tuscaloosa, Alabama area home. Pricing Accuracy - At Royal Furniture we're committed to giving you the best pricing possible so please stop in or give us a call for the most current sale price or to get the compare at price. In the event of a pricing error or discrepancy the store price will take precedence. Royal Furniture features a great selection of living room, bedroom, dining room, home office, entertainment, accent, furniture, and mattresses, and can help you with your home design and decorating. View recent additions to our online furniture gallery. Royal Furniture offers great quality furniture, at a low price to the Greater Mid-South area Memphis, Southaven, Rivergate, Jackson, Tuscaloosa and Birmingham area. Information Accuracy - We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. We ask that you contact us directly or visit our stores to confirm information about pricing, color, features, dimensions, availability and special order lead times. Nothing on this page may be copied or reproduced without explicit permission. Privacy Policy Accessibility Statement Item List Collection List Product Types Sitemap Site Powered by: FurnitureDealer.net © 2006 - 2021 FurnitureDealer.net, Inc., All rights reserved. Start a Room Plan