Menu Support for our clients 8 (800) 5555-200 Order sales@petrolplus.ru home About company Fuel cards market news More than 75% of clients are ready to recommend us to their colleagues and acquaintances More than 75% of clients are ready to recommend us to their colleagues and acquaintances 21 April 2017 In March, we conducted another customer satisfaction survey. 928 respondents took part in the survey. According to the research results, the customer loyalty index (NPS) * to our company amounted to 70 points, which is 3 points higher than the indicator of the previous customer survey in November 2016. For comparison, the Mercedes-Benz automobile brand has a similar level of loyalty. More than 75% of clients are ready to recommend us as a service provider to their colleagues and acquaintances. TOP-3 criteria for the work of the PM, which customers are more satisfied with: the work of a personal manager (90% top2box), the reliability of the fuel card and the quality of service (81% top2box) and timely receipt of documents (83% top2box). Among the advantages of our company over competitors, the respondents identified: there is a wide gas station, online services, quality of service. It is also pleasant to note the high level of use of our online services - for example, 89% of the surveyed clients use their personal account. We thank our clients for their trust. For our part, we will try to do everything to improve the quality of service, to make the work with our cards and services easier and more convenient. Нам всегда приятно получать вашу обратную связь. Чтобы помочь нам стать лучше, пишите ваши предложения, замечания или пожелания в Отдел управления качеством обслуживания по электронной почте feedback@pprcard.ru. *Индекс лояльности NPS (англ. Net Promoter Score) — индекс определения приверженности потребителей товару или компании (индекс готовности рекомендовать). Комментарии На сайте Facebook Вконтакте Google + Twitter LinkedIn Другие новости по теме 08.05.2017 ППР поздравляет вас с Днем Победы! 21.04.2017 Нас готовы рекомендовать своим коллегам и знакомым более 75% клиентов В марте мы провели очередной опрос удовлетворенности среди клиентов. В опросе приняли участие 928 респондентов. Спецпредложения Акция: «Выбор за Вами!» Акция «Осенний ценопад» © 2017, "Advanced Payment Solutions" 8 (800) 333-33-41 skype: petrolplus.ppr Call Chat room Find out the news and discuss them with us: All information provided on this site is for informational purposes only, and under no circumstances is it a public or other offer determined by the provisions of the Civil Code of the Russian Federation. Website design, design and analytics - Tectonics Site programming - OSCompany