Help Checkout Security Contact Delivery & Fees FAQ Privacy / CA Privacy Rights Returns Terms of Use Current Delivery Procedures Accessibility Delivery & Fees Because of the variety of items we sell, our shipping methods are determined by item type. FREE SHIPPING on all Luminaire Lighting, in the continental U.S. The delivery fee for each item is noted in the “checkout” section. The item’s delivery fee is applied to each quantity ordered. Orders are processed and delivered Monday through Friday, excluding holidays. The typical delivery window is 3-10 business days from the day your order leaves our warehouse. Standard Ground Delivery offers delivery right to your front door (if the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building). Please Note: Standard Ground Delivery does not include un-crating, un-boxing, assembly or trash removal. Several truck delivery carriers offer additional services to help move merchandise inside your home or office, and also for un-boxing, un-crating, assembly, and trash removal. At the time your merchandise leaves our warehouse we will update your order with tracking information in the “My Orders” section of “My Account”. Empty heading You may then contact the delivery carrier directly to inquire about additional delivery services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services. Certain items require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with “No Signature Required.” We are unable to deliver to P.O. boxes or APO/FPO addresses. Alaska and Hawaii Standard Ground Delivery Luminaire also offers delivery to Alaska and Hawaii for an additional fee. The delivery fee to these States will automatically be applied during Checkout. Expedited Delivery If you would like to receive a quote for Overnight or 2-Day expedited delivery, please send an email message to: online.support@luminaire.com Empty heading Sales Tax At Luminaire, all sales are tax free if your order is delivering outside the States of Florida, Illinois and California. Luminaire has offices and showrooms located in Florida, Illinois and California which requires us by law to collect tax for orders delivering to these States. If tax is applicable to your delivery address it will be calculated during Checkout. Our Packaging At Luminaire, we approach the quality inspection and packaging of your order with precise attention to detail. As most of our products make their journey to us from Europe, we ensure that each item is thoroughly checked before its delivery to you. Before leaving our Florida warehouse, each product is removed from its original packaging and examined for damage. We keep a photographic record of this process, proving that everything leaving our warehouse does so in perfect condition. Then, to meet Luminaire’s own packaging standards, we protect each item with additional internal packaging before resealing it in its original box. Larger or more fragile items, such as certain chairs and lighting, are further protected in wood crating. With these proactive measures, Luminaire has a very low return rate due to delivery damage. Please Note: The wood crating at the top of the item’s box will be secured with screws, instead of nails, to make access to the box and removal of the item easier. Upon receiving a crated item, use a Phillips-head (“crosshead”) screwdriver to unscrew and remove the wood from the top of the box. Then, simply open the box and pull the item out. Connect With Us (855) 341-3620 Contact Us Subscribe © 2021 Luminaire, LLC Locations Coral Gables Flagship Miami Design District Lab Chicago Showroom Los Angeles Showroom Social Help FAQ Track your Order Returns Delivery & Fees Accessibility Privacy Policy Terms & Conditions Checkout Security Company About History Philosophy Awards Philanthropy Press Careers Corporate Office