Menu Vacancy: Customer Services Posted on November 11, 2021 Job Title: Customer Services Company: Mazuma Location: Morecambe Duration: Full time, Permanent Salary: £19,000 per annum Working Hours: Monday to Friday 8.45am to 5pm Holiday: 22 holidays & 8 bank holidays Working as part of the Customer Experience team, successful candidates will be communicating with customers; dealing with customer escalations and negotiate pricing. You will be required to liaise with the pricing and data analyst, sales team, warehouse and customer services to ensure you provide an excellent service to customers. Duties and Responsibilities: Liaise with the pricing & data analyst, customer services, warehouse team and operations manager regularly Use specialist admin software to access customer details Understand the grading & faults processes in the warehouse and how it affects pricing so this can be efficiently explained to a customer Call customers to negotiate pricing and explain reasoning for downgrades Use excel to record customer communications and outcomes Ad hoc administration duties and support for Team Leader when required About You: Excellent communication skills Ability to work fast and efficiently as this role will be in a fast paced environment Reliable Confident on excel Excellent attention to detail and keen eye for detail Trustworthy Problem solving skills Strong team player Self-motivated Flexible Please apply by sending your current up to date CV to jobs@mazuma.com Leave a Reply Your email address will not be published. Required fields are marked * Name * Email * Website This site uses Akismet to reduce spam. Learn how your comment data is processed. Recent Posts Vacancy: Customer Services Vacancy: Technical SEO Executive Win a PS5 with Mazuma Apple Announces iPhone 13, iPads and Apple Watches: release dates, prices, specs & more The new Morecambe FC 21/22 shirt reveal! Mazuma Sponsor the new Morecambe FC shirt ready for League One! 2021 Twitch Gaming Index Retro Remakes: The Most Wanted Video Game Reboots Samsung Galaxy S21 – Everything you need to know How to factory reset a Nintendo Switch ready to sell Most Popular Posts Trade-in Your Old Mobile Phone for Cash Sell Your Second Hand Phone for Cash Sell or Trade Your Used Mobile Phone with Mazuma Mobile TV Advert Lyrics Sell Your Old Phones For Cash Sell Your Old Mobile Phones For Cash Categories Environment (2) Gaming (7) General (13) Jobs (3) Mobile Phone News (4) Mobile Phone Recycling (3) Money Saving (3) Morecambe FC (2) Recycling (4) Security (1) Selling Mobile Phones (1) Social Media (1) Support (10) Technology (1) User Guides / How To (6) Archives Archives Select Month November 2021 October 2021 September 2021 June 2021 February 2021 January 2021 December 2020 November 2020 October 2020 September 2020 August 2020 July 2020 May 2020 April 2020 March 2020 February 2020 April 2019 February 2019 January 2019 November 2012 May 2011 Follow Us! Site map About Us Why Mazuma Being Responsible Customer Reviews Who are we How it works Our Blog Sell my Mobile Sell iPhone Sell iPad Sell Apple Watch Why use us Our promises Your account FAQ Sending your mobile Payment Data delete tool Contact Us T&Cs Privacy Policy © Copyright 2021 · Mazuma Blog