Self Storage Units at Safestore FAQs FAQs General FAQs Get answers to frequently asked questions about self storage and how it works Coronavirus FAQs (England) Coronavirus FAQs (Scotland & Wales) What is self storage? Who is Safestore? How does Self Storage at Safestore work? What kind of security is in Safestore's stores? Do I need my own padlock? How much does it cost to store with Safestore? What is the minimum rental period? What is included in the price - are there any hidden extras? Do you offer any discounts? Do I pay weekly or monthly? How long can I stay? How quickly can I move in? What do I need to open a contract? What kind of payment methods are available? Why do I need insurance? Can I transfer to another room if I need more or less space? How often can I have access to my goods? How do I get my goods to you? How high are your storage rooms? Do you have trolleys or forklifts available? How does Safestore's Lowest Price Guarantee work? Do you offer storage for business? Do you have office facilities? What if I have booked and my plans are delayed? Can I reserve a room online? Can I store in a number of stores? Can I change the storage centre? What happens if I lose my key? What is the procedure for entering and exiting Safestore premises? How does Safestore verify my identity? Can I add an additional named contact for access? What documentation do I need to provide? What happens if I do not have the required documents? What is the minimum insurance required? What can the Safestore insurance policy cover? Who are the Insurers? How do I benefit from the cover? How do I value my Goods? Why do I need to contact you to find out the price of your insurance? What items cannot be stored? We’re here to help you Experts in self storage and dedicated to offering the best customer service Our friendly, professional advisers in store and on the phone are experts in their field and can help you every step of the way through your storage journey. Safestore is proud to have been awarded a 'Gold Trusted Merchant' award for the last 8 years and most recently, a Platinum Trusted Service Award in 2020 and 2021, by Feefo (an independent customer rating system for businesses), commending our ability and commitment to making customers happy. We hope you will be one of them. Need help? Speak to a team member 0800 444 800 Online Help Help & Support FAQs Find a store 0800 444 800 Storage type Personal storage Business storage Student storage Furniture storage Lock up storage Luggage storage Customer services Contact us Help & Support FAQs COVID 19 Measures Self storage prices Moving House Checklist Additional services Boxes & Packaging DHL Service Point Europcar Insurance - personal and student Property Safestore Group information Safestore (UK) Careers Applicant Privacy Notice MijnSafestore (Netherlands) MySafestore (Belgium) OhMyBox! (Spain) Privacy Policy Modern Slavery Act Statement Returns & Refund Policy Terms & Conditions Cookie Policy Sitemap © Copyright 2021 Safestore. site by