For professional use only ABOUT US CONTACT US Home INVESTMENT SOLUTIONS FUNDS PRICES & PERFORMANCE LITERATURE NEWS & VIEWS MEDIA CENTRE TREATING CUSTOMERS FAIRLY Our customers are at the core of our business and at the forefront of our strategy and service. Canada Life Investments is committed to dealing with our customers honestly and fairly. This is embedded in our culture and our Code of Business Conduct. Our vision is to be a world class investment management services provider, delivering exceptional customer value and helping people achieve more through the excellence and integrity of our employees. In order to achieve our vision we: PROVIDE PRODUCTS AND SERVICES SUITABLE FOR OUR TARGET MARKET This means our products meet the needs of our customers. ENSURE THAT THE PRODUCTS WE OFFER CATER FOR THE NEEDS OF OUR CUSTOMERS This means understanding our customers' needs. If relevant, and where appropriate, we will consult with customers and distributors. We will also analyse complaints and other feedback from customers. GIVE OUR CUSTOMERS CLEAR AND SUFFICIENT INFORMATION TO MAKE AN INFORMED DECISION AND ENSURE THAT COSTS ARE TRANSPARENT This means making sure that the information we give to our customers about their product options and features is clear and fair and given at an appropriate time. We will use plain English or explain jargon where we cannot avoid using it. If there is a risk that our customer might be adversely affected by a particular course of action because of their particular needs and circumstances, we will encourage that customer to seek advice on the best course of action to take before making any decisions. DELIVER THE STANDARD OF SERVICE OUR CUSTOMERS HAVE BEEN PROMISED This means we will provide a reliable and accurate service which meets the needs of our customers. We will ensure that all of our staff are trained. ADDRESS ANY CONCERNS OR COMPLAINTS CUSTOMERS HAVE SYMPATHETICALLY TAKING INTO ACCOUNT THEIR INDIVIDUAL NEEDS AND ISSUES This means we will deal with customer queries, requests or complaints in a professional and courteous manner, within reasonable timescales. We will tell customers what our timescales are and let them know if these change. One of the ways that we know we are achieving our aims and objectives on treating customers fairly is from customer feedback, whether good or bad. To send us your feedback, please use the contact email address provided on the website. If your complaint is in respect of a life assurance or pensions product, provided by Canada Life Limited, please telephone 0845 6060708. A copy of their complaints handling procedure is available upon request. ABOUT US OUR PEOPLE OUR HISTORY ABOUT GREAT-WEST LIFECO INC AWARDS TREATING CUSTOMERS FAIRLY UK STEWARDSHIP CODE PILLAR 3 DISCLOSURE FAQS CONTACT US SHARE THIS PAGE INVESTMENT WITH VISION © 2014 Canada Life Investments ABOUT US Our People Our history About Great-West Lifeco Inc Awards Treating customers fairly UK Stewardship Code Pillar 3 disclosure FAQs Contact us INVESTMENT SOLUTIONS Fixed Income International Equities UK Equities Specialist Equities Multi Asset Risk Profiled Property Fund Management Real Estate Finance FUNDS Fixed Income International Equities UK Equities Specialist Equities Multi Asset Risk Profiled Life & Pension Buy our funds PRICES & PERFORMANCE LITERATURE NEWS & VIEWS Latest News Market Views MEDIA CENTRE Press releases Press Office CONTACT US Buy our funds How to find us Canada Life (Onshore) Canada Life International (Offshore Isle of Man) Canada Life International Assurance (Offshore Dublin) Press Office Feedback Data Protection Accessibility Legal Cookies © 2014 Canada Life Investments. All rights reserved. The Canada Life Investments website is intended for institutional investors, professional investors and professional advisers only and is not approved for use by private investors. Canada Life Investments is the brand for investment management activities undertaken by Canada Life Asset Management Limited, Canada Life Limited and Canada Life European Real Estate Limited. Canada Life Asset Management Limited (no. 03846821), Canada Life Limited (no.00973271) and Canada Life European Real Estate Limited (no. 03846823) are all registered in England and the registered office for all three entities is Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Canada Life Asset Management is authorised and regulated by the Financial Conduct Authority. Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.