Mail processing shipping Global digital commerce Shop Pitney Bowes Support Instructions for ordering advertising graphics / stamps via the customer portal MY ACCOUNT Instructions for ordering advertising graphics / stamps via the customer portal MY ACCOUNT Affected Products: DM50i ™, DM55i ™, DM60i ™, DM65i ™, DM100i ™, DM220i ™, DM300C ™, DM400C ™, DM475C + ™, SendPro® C, SendPro® + (2H50), SendPro ™ P1000, SendPro ™ P2000, SendPro ™ P3000 Promotional artwork is a feature of Pitney Bowes franking machines that allows customers to choose from a range of pre-designed artwork or create custom logos that are printed on envelopes along with postage. This service is often used by companies to print their own company logo next to the return address. To order a new commercial you must have a Pitney Bowes online account . If you don't already have an account, click here to learn how to create an online profile. After logging in, please navigate to the selection [your products] Select the model for which franking machine the new graphic is to be ordered. In the next step, click on [See details]. You will now see the details of your franking machine. To start ordering a new graphic, click on [My Graphics] The MyGraphics Designer wizard will now start. Please accept the terms of use and start with [recreate MyGraphics now] NOTE: If you receive a warning about an unsafe website, this is due to your browser setting. Accept the risk report to start MyGraphics. (Messages can be different depending on the browser type) In step 1 of the assistant, now assign a name to the graphic (1) and upload the desired advertising graphic using the function [Search my computer ...] (2). Then click on the blue button [Next] . The formats .jpg, .jpeg, .bmp, .gif and .png are supported. In step 2 you can adjust the width to be printed again and then click on the blue button [Next] NOTE: The height is fixed and cannot be changed! In step 3, place the graphic where you want it. To do this, simply click on the graphic with the mouse and move it. With the function [ Adjust + -] you can zoom the graphic template. You can also add additional text, such as an advertising message or address. NOTE: Color printing is only available for models from the Send Pro P series (optional). If everything is set up correctly, click on the blue button [Next] . In the last step, a preview window will open. Is everything OK? Then click the [Upload Now] button. If you want to make changes, go back one step and click [Back to editing] That's it. The order is now prepared for download to your franking machine . You can start the download in a maximum of 4 hours. Under "Status and History" in the top menu bar you always have access to the current status of your order. Here you can check at any time whether the new graphic is available for download. You can find further important information about loading stamps, selecting them on the franking machine and saving them here . If you would like to order another graphic, click on [Create new] in the top menu bar. If the steps listed are unsuccessful or you have questions about the operation of the MyGraphics Designer, we ask you to create a support case via our customer portal MY ACCOUNT, which is then automatically sent directly to our specialist department is forwarded for further processing. Unfortunately, inquiries that were not made via MY ACCOUNT cannot be processed. We will contact you as soon as possible. Our online customer portal can do a lot more: for example, you can get the right support topics for your Pitney Bowes machine at a glance, or view, print and download your current and already paid invoices, changes to your master data and much more. UPDATED: August 14, 2021 Related articles Contact us Create case Send support request (Registration required) Global contact form About Pitney Bowes Unser Unternehmen Presse Kontakt Karriere Shop Frankiermaschinenzubehör nach Modell Gerätekonnektivität Verpackungs- und Versandzubehör Bestellungen und Retouren Mein Konto Rechnungen Ansehen & Bezahlen Mein Konto Unterstützung Bei Mein Konto anmelden Produkt Support Gebührenänderung Advertising stamp Product support Software support Follow us Facebook Linked In Twitter YouTube © 1996-2021 Pitney Bowes Inc. All rights reserved. Terms and Conditions Privacy Policy Imprint