For information: Tel. 011.45.14.350 - E-mail: info@insoftosra.it Home Who we are Sectors Solutions Services Support Contacts CRM Home > Solutions > CRM Player is the CRM solution for the management of business processes (or flows of activities) which have the possibility of being broken down into events and which involve the various contacts that the company has with the outside world. Participation in trade fairs, management of the sales process, direct marketing, non-compliance management, help desk are some of the examples that can be organized and managed thanks to Player; potential customers, customers, suppliers, agents, sellers are the contacts who are typically involved in the various activities (or events) that make up a process. Some examples of events (activities) can be: updating of personal data, telephone call, sending commercial communication, commercial visit, sending invitation to fair, communication of non-compliance…. Player allows you to organize, track and trace the various activities that make up a process, as well as to profile and segment all the contacts registered thanks to the setting of parameters that define the characteristics of these contacts. Without the aid of specific programming, Player can be adapted to all needs simply by setting company flows and procedures, even by the user. It is integrated with many software applications, including Microsoft Word, Excel and Outlook; this allows to safeguard and maintain the existing company know-how. Cosa significa CRM? Customer Relationship Management = Gestione della Relazione con il Cliente Cos’è CRM? Prima di essere uno strumento, la CRM è un insieme di processi aziendali che coinvolgono diverse persone in diversi ruoli sia dal lato cliente che dal lato fornitore. Come gestisco la CRM Per gestire con profitto la CRM ci si può avvalere di strumenti informatici: il CRM Gestire dunque al meglio le relazioni tra l’azienda e i propri clienti è il focus del CRM, Insoft Osra srl. ha scelto per voi una soluzione articolata, efficace e potente che, integrabile con Arca Evolution è in grado di gestire al meglio la Customer Relation Management: Le aree aziendali coinvolte e gestite da Player sono molteplici e tutte rivolte alla Gestione della Relazione con il Cliente: Gestione delle Attività Commerciali Gestione Marketing Gestione dell’Assistenza Gestione Qualità Recupero Crediti Se vuoi ricevere maggiori informazioni, inviaci una mail a info@insoftosra.it e sarai contattato da un nostro Responsabile Commerciale. Invia Mail... Insoft Osra Srl Via Druento, 280 - 10078 Venaria Reale (TO) Tel. 011.45.14.350 - Fax. 011.45.14.360 VAT number 07207120010 REA number: TO-861525 Share capital € 52,000 Our partners: Technological partner: Copyright 2020 - www.aries.it By using the site you implicitly accept the use of cookies to improve navigation and show content in line with your preferences. Read the complete informationAccept Read