CUSTOMER COMMUNITY Build a buzzing community of customers, partners, and employees Customers connect on a personal level to share information about your product or industry and help solve each others’ problems. Incentivize community engagement so things don’t go quiet Recognize and reward members for asking and answering questions, contributing to best practice conversations or sharing product feedback and ideas with the crowd. An environment to foster organic upsell and cross-sell opportunities Expose members to first-hand accounts of what it’s like to use your products and the features that can make them more successful in their roles. A place to network, learn, share ideas and best practices Members can discuss any topic in a private, semi-private, or public forum. Email, push notifications, and an activity feed help members find the topics that interest them and bring them back for more. Invite all team members to engage and learn from customers Discussion forums can help build trusted, authentic, and organic relationships that help members feel heard through best practice sharing, problem-solving or even just entertaining posts. Build great experiences to engage traditionally hard-to-reach customers Create user groups based on shared goals, location or product lines and use survey data to build segmented discussion forums and help members strengthen community connections. We help our customers get results Whether you’re B2C or B2B, the best approach to build customer loyalty and grow brand awareness is to foster two-way conversations between your business and the people who use your products. And the fastest way to start and maintain such discussions is through an online advocate community. Read the full Upshot story → Jon Ashley Global Head of Customer Advocacy, Sage Our Influitive program is owned by Marketing but is being used cross-functionally across our Product, Product Marketing, Customer Success and Support teams. We use it for customer success, retention, and demand generation. And, we’ve created a robust online community where customers can share and learn from each other, as well as provide valuable feedback to our company to help inform the roadmap. Read the full Upshot story → Kathleen Orazio Customer Advocacy Marketing Manager, Viewpoint We were looking for something to create a special community for our users. Inbound Marketing is all about creating relationships and building customer loyalty, and Influitive has helped us achieve it. AdvocateHub is the perfect tool to create this community, manage it and maintain customer relationships. Read the full G2 review → Dérick St-Hilaire Digital Marketing Specialist, Devolutions $150K Support cost savings in 1 quarter 1,700+ Peer-to-peer connections made 5,300+ Discussion replies Resources to get you started How SAS Launched a Thriving Global Customer Community Gartner 2021 Market Guide for B2B Customer Community Platforms How AttackIQ Built a Thriving Customer Advocacy and Community Program With Influitive, your advocates fuel business growth and customer success Whether you want to generate more leads and references, drive more customer success, or even improve future products through direct customer feedback, Influitive has got you covered. We’re ready when you are. Request a DemoEarn 100 Points Product Platform Advocacy Features Community Features Pricing Integrations Virtual EventHub™️ Security Contact Us 1-888-684-0758 Toronto 111 Peter Street, Unit 403 Toronto ON M5V 2H1 Best CBD Services Launch Services Event Services Managed Services Hub Services Data Services Upshot Customer Stories Customers Customer Stories Resources Blog eBooks Webinars Support Events Influitive Institute About Us Leadership Team Press Releases In the News Careers Contact Us Partners Accessibility Privacy About Us