SPB UK SPB Group Affinity Insurance and Much More Home About us What we do Our services News Contact us Our services We provide an exciting portfolio of products which can be bundled with banking current accounts, independently sold online or in conjunction with the device being insured. Here's some examples of the types of products we offer: Mobile Phone Insurance Gadget Insurance SME Gadget cover Card Protection Insurance and Warranty laptops used in Education Print breakdown insurance Please click in the navigation box on the right hand side to find out more about each one. In addition to the preparation of service agreements, full policy issuance, claims administration and management; SPB are renowned for providing a fully managed service where you as the client will benefit from a dedicated Account Director and interactive client log in facility providing you with access to full Management Information to allow you to manage your campaigns. Through these value-added services, customers of SPB generate a higher customer loyalty and competitive advantage over its competitors in the market. We provide a full turn key solution, offering the flexibility to work with a panel of industry specific underwriters, which will allow you the most cutting edge and competitive solution for your customers, ensuring the most suitable partner for every customer situation. We have an organisational structure which focuses on delivering a superior service to our clients and customers whilst facilitating feedback from our frontline staff into the improvement of our processes and systems. We believe quality is the responsibility of everyone in our organisation right from their induction through to their one to one reviews. Feedback from these activities helps us to shape the future for our clients’ customers. We put your customers at the heart of everything we do, and use the power of their feedback to continually improve our service. We work with our clients to design and understand all of the stages of their Policy Holder’s customer journey. We ensure that the key pinch points for delivering our continued high level of exceptional customer service are delivered, each time, every time. As part of our service, we assist clients in understanding the emotions of their customer experience, and look at where this can be improved to ensure we continue to deliver a more empathetic service at every step of the process. At every customer touch point, our Continuous Improvement Department look at ways in which we can monitor, measure and interpret customer satisfaction, this is achieved in a variety of ways including use of our bespoke NPS (Net Promoter Score) system. This includes a variety of questions including how easily the policy holder found an answer to their query to how satisfied they were with the care the advisor showed them during the call. It also measures their propensity to recommend our service, and also allows customers to feedback any additional information above and beyond what’s been requested. This service is completely free for customers, and we can work with clients to provide incentives for customers feedback e.g. automatic prize drawer entry etc. Our propositions can include: Product design, pricing and risk placement Fast-track repair and replacement services (including same day turnaround) Designated device drop off facility Fully interactive Welcome Packs Sales network distribution methods Data back and Mobile security options Return for reward facility Recycling capabilities SPB UK & Ireland Ltd consists of Citymain Administrators Ltd (which is authorised and regulated by the Financial Conduct Authority registration number 306535) and Burnett & Associates Ltd (which is authorised and regulated by the Financial Conduct Authority registration number 305511). Citymain Administrators Ltd is registered in England No. 3979666 Burnett & Associates Ltd is registered in England No: 01472537 Terms & Conditions Privacy Statement SPB Group Website Design by Aaron Rudd Creative