CART (0) DEALER LOCATOR LOGIN CHOOSE REGION SHOP POWER KNOWLEDGE CENTER SUPPORT HOME SUPPORT WARRANTY WARRANTY OFFICIAL WARRANTY TERMS Saris Cycling Group, Inc (SCG), parent company of PowerTap, warrants our product to the original consumer to be free from defects in materials and workmanship. Please retain your sales slip for your records as proof of purchase will be required. POWER METERS Hubs New Hubs: 2 year Serviced Hubs: 1 year Bearings and Axle, both new and serviced: 6 months Pedals New Pedals: 2 year Serviced Pedals: 1 year Refurbished Pedals: 1 year Bearings and Axle, both new and serviced: 6 months Chainrings New Chainrings- 2 year Serviced Chainrings- 1 year RIMS Enve SES carbon - 5 year PowerTap AMP carbon - 2 year Alloy - 2 year POWERCAL 1 year JOULE, JOULE GPS & JOULE GPS+ 1 year ACCESSORIES 1 year Any product or part thereof found to be defective within the term as set forth above will be replaced without charge provided that: (1) its failure resulted from a defect in material or workmanship and not from normal wear and tear expected in the use of the product; (2) the product was not misused,improperly assembled, improperly maintained or damaged by accident; (3) there was no failure to follow instructions or warnings in Owner's Manual; (4) no alterations or modifications were made; and (5) the product or part is delivered, freight prepaid, to Saris Cycling Group or an authorized service center. Please call (800) 246-5975 to obtain return authorization prior to return. SCG reserves the right to inspect any product before issuing a replacement. SCG's only obligation shall be to replace such products or parts that it determines are defective. LIMITATIONS The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise. Other than as set forth above, SCG makes no warranty, whether express, implied or statutory, with respect to any product, including, but not limited to, warranties of reliability, merchant ability fitness for a particular purpose, or those arising from any course of performance, dealing, usage or trade. SCG shall not be liable for incidental or consequential losses, damages or expenses in connection with its products. SCG's liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at SCG's election, to the repayment of an amount of the purchase priceof the product in question. Some states do not permit the exclusion or limitation of implied warranties or incidental or consequential damages, so the preceding limitations and exclusions may not apply to you. RETURN POLICY You never need to worry about your purchase with our hassle-free 30-Day return policy. If you change your mind or aren't delighted with your purchase, you can return any unused product purchased directly from PowerTap within 30 days and we will happily refund the purchase price. Products must be unused and in original packaging, and are subject to the terms outlined below. PowerTap does not accept returns on products purchased at a retail location. Products returned after 30 days are subject to a 15% restocking fee. If the product was damaged or of unsatisfactory quality upon receipt, contact Customer Service at 800-246-5975 to arrange a resolution. IT'S EASY TO RETURN A PRODUCT: Call or email PowerTap Customer Service (1-800-246-5975 or support@powertap.com) We will email you instructions for returning your product. Ship your unused product, in its original packaging, to the address identified in our email. Please Note: Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call Customer Service to arrange these returns. You are responsible for the cost of shipping the products back to us. We recommend using a trackable shipping method. GET EXCLUSIVE OFFERS AND TRAINING TIPS NEWSLETTER SIGN-UP: STAY CONNECTED: LEARN ABOUT OUR CONCIERGE SERVICE. ABOUT SUPPORT WARRANTY INFO PRODUCT REGISTRATION ANY QUESTIONS? WE'RE HERE TO HELP CONTACT US (800) 246-5975 SUPPORT@POWERTAP.COM Visit Our Other Sites: CycleOps | Saris Racks | Saris Parking | Saris Cycling Group | Bike Fixation © 2017 PowerTap. All rights reserved. View our Privacy Policy & Terms of Use We Support: