We use cookies to enhance your shopping experience. Please accept our Cookie Policy . I ACCEPT Free Delivery Service: +1 800-401-6677 Frequently Asked Questions Buying Selling Personal Pick-up Shipping & Returns Watchmaking Atelier Further FAQs Buying at CHRONEXT Which card payments do you accept? How does your financing plan work? Do I have to pay a deposit? Which bank transfer methods do you accept? Can I pay with PayPal? Is it possible to pay upon collection? Selling at CHRONEXT Here you find answers to your questions about the selling process. There is relevant information about selling options at CHRONEXT and trade-ins. Can I sell my watch to you? Can I have my watch valued on at a CHRONEXT Lounge? Which selling options do I have? How long is the commission selling process? How is the commission fee determined and is it fixed? How do I know my watch is secure when I hand it over to you? Do I receive a contract? What happens if I want my watch back? Will this incur any costs for me? Is my watch insured? What are the costs for a revision/refurbishment? Will I be informed about the current status of the sales process? How do you suggest sales prices? Can I bring my watch to CHRONEXT in person instead of having it delivered? How does the collection of my watch take place? Can I track my shipment once I have sent it? Which courier collects my watch and who bears the costs? How will I be kept informed about the status of my watch? What is a reference number and where can I find it? Is it mandatory to have the box and papers? What if I don't know the age of the watch? What does CPO mean? What is a vintage watch? Personal Pick-up How do I arrange an appointment at a CHRONEXT lounge? Can the bracelet be adjusted for my purchase? Is a Tax Free Process possible at CHRONEXT? In which German cities can I collect my watch personally? In which European cities can I collect my watch personally? Shipping & Returns Do you offer international shipping? What if I am not at home when the watch is delivered? What is your returns policy? Do I have to pay for shipping to return? Will the watch be insured in transit? How are local tax rates determined? Warranty, Servicing & Workshop What services are covered by the CHRONEXT warranty? How long does it take to service my watch at CHRONEXT? What is the difference between automatic and manual movements? How do I wind my watch correctly? How often do I have to wind my watch? What deviations are acceptable for a watch? What do I need to know about the water resistance of my watch? What do I have to consider when setting the date? Further FAQs Is the country code of the watch visible? The CHRONEXT Newsletter Win a Vintage Mystery Luxury Watch Worth Over €4,500 Your E-mail Address Enter to win I authorise CHRONEXT AG, (Am Feldpark 9, 6300 Zug, Switzerland ) and their associated companies to send me regular news about promotions, trends and events to my above-mentioned e-mail address. This consent can be revoked at any time via the link at the end of each e-mail. Back to top COMPANY Careers About us Press Investor Relations FAQ OUR WEBSHOPS Germany Netherlands Austria Switzerland France Italy United Kingdom International PAYMENT METHODS CONTACT Call us +1 800-401-6677 (available) or send us an email support@chronext.com © 2021 CHRONEXT AG Terms & ConditionsPrivacy Policy Imprint