Our Loans About Us Nova Blog Help Existing Customers Apply Login Home Community Latest update from Amigo Latest update from Amigo Community Written by Amigo Loans 24 September 2021 Firstly, we’d like to apologise that it’s been a while since we last reached out to you. Although this is not an update on a new Scheme, we wanted to let you know what we’ve been doing and where we currently are. We continue to work with all stakeholders, including our regulator, to ensure customers get the best possible outcome. Introduction of a Customers’ Committee This time we’ve looked to increase customer involvement which means we've put together a Customers’ Committee. This Committee is made up of eight volunteers selected at random from past and present borrowers and guarantors. The Committee has been given completely independent advice (paid for by Amigo) and has been discussing what they as customers would want the new Scheme terms to be. What’s happening now? We are working with the Customers’ Committee to come up with a solution that provides the best possible outcome to anyone with a valid claim. We don’t yet have any timeframes on when we’re likely to announce anything, but we will be in touch as soon as we have anything we can tell you. An update on outstanding complaints We understand that some customers will still be waiting for a response to their outstanding complaint. As we are still working hard on what a new Scheme could look like, our pause on progressing certain complaints, and paying redress, remains in place. We’d like to reassure all customers that processing complaints is very important to us and we’re working to find the fairest way for all customers with a valid claim to receive redress. Any complaint that is currently raised with Amigo, and paused, will be addressed as part of the planned Scheme (even if you have settled your loan). We intend to provide an update to all customers as soon as possible, when we have details to share. Like the post? Share it! Don't stop there! There's so much more to keep you going. Community 24 September 2021 Latest update from Amigo Community 24 June 2021 A message to our customers: Regarding Amigo's current position Community 01 April 2021 Latest information on COVID-19 Forbearance More posts Follow us Navigation Community Legal Opening hours: Monday to Thursday: 9:00 - 18:00 Friday: 9:00 - 17:00 Saturday: 9:00 - 13:00 Representative 49.9% APR (variable) Amigo offers loans from £2,000 - £10,000 over terms between 12 and 60 months, with a maximum APR of 49.9%. Amigo Loans Ltd Authorised and regulated by the Financial Conduct Authority. Registered in the UK, number 4841153. Registered Office: Nova Building, 118-128 Commercial Road, Bournemouth, BH2 5LT. Registered with the Information Commissioners Office Z8738456. Financial Conduct Authority Permission Number 708284. VAT Number 290 5939 69. We use cookies to make sure you have the best online experience. Our essential cookies help make this website run smoothly and are for your protection. To help give you a more personalised experience and access to features, we use optional cookie. We'll never use these without your consent. You can view our Cookie Policy or customise your cookies below. Accept all cookies Customise cookies