EA189 service action EA189 FAQs Find Out More Trust Building Measure Find Out More We launched the EA189 Service Action in June 2016. Technical measures have now been developed for all affected ŠKODA vehicles and have been approved by the Vehicle Certification Agency of the United Kingdom. To determine if the affected software has been installed in your vehicle, please visit your ŠKODA authorized partner, or complete an instant online inquiry at ŠKODA Diesel Campaign app. We would like to assure you that the trust of our customers and the public is and will remain our most important asset. We deeply regret that this situation has arisen. The important thing for our customers to know is that all vehicles are safe and roadworthy. We take full responsibility for the costs of the implementation of the necessary technical measures. Thank you for your understanding. Please note: we can only give information about ŠKODA. For other Volkswagen Group brands, please visit the relevant brand websites: Volkswagen Audi Volkswagen Commercial Vehicles SEAT Book a service Use our online tool to book your service now. BOOK A SERVICE Contact us We hope that our self-service tool answered all of your questions; however, should you have any more questions relating to the EA189 NOx issue, then please contact our dedicated Diesel Hotline. We'll be pleased to help you. Please find the contact details below: ŠKODA : 0800 298 6839 Opening hours: Monday to Sunday 8am - 8pm Contact us See also FIND A RETAILER BOOK A TEST DRIVE CALCULATE FINANCE DOWNLOAD A BROCHURE BUILD YOUR OWN Discover our range All-new ENYAQ iV FABIA ESTATE All-new FABIA HATCH SCALA OCTAVIA HATCH OCTAVIA ESTATE SUPERB HATCH SUPERB ESTATE KAMIQ KAROQ New KODIAQ ELECTRIC AND HYBRID CALCULATE SAVINGS & RANGE CALCULATE CHARGING TIME BUILD YOUR OWN Explore the range ENYAQ iV ENYAQ iV Experience SUPERB iV OCTAVIA iV VISION iV Charging overview Charging at home Charging stations Octopus Energy offer Powerpass charging Understanding battery range Electric Car Battery Guide Plug-in hybrid technology Government grants Electric & plug-in FAQs Electric car jargon ENYAQ iV video guides USED CARS APPROVED USED ŠKODA FIND A RETAILER BUY A SERVICE PLAN Offers and benefits Our used car range Used CITIGO Used FABIA Used RAPID Used SCALA Used OCTAVIA Used SUPERB Used YETI Used KAMIQ Used KAROQ Used ROOMSTER Used KODIAQ DISCOVER ŠKODA VIRTUAL SHOWROOM FIND A RETAILER KEEP ME INFORMED CONTACT US Explore the range Virtual showroom Small & city cars Hatchbacks Saloons Family cars Estate cars Small and compact SUVs SUVs Seven-seater cars vRS & SportLine 4x4 cars Our history Awards ŠKODA UK Motorsport ŠKODA cycling Reviews Driver's Seat Initiative Coronavirus (Covid-19) information Careers Independent Repairers FINANCE AND OFFERS NEW CAR OFFERS CALCULATE FINANCE REQUEST A QUOTE FIND A RETAILER Finance options explained What is a Personal contract plan (P What is Contract hire? What is Hire purchase? What is Finance lease? What is Lease purchase? What is 0% finance? What is Lease&Care? Motability Lease my ŠKODA OWNERS BOOK A SERVICE BUY A SERVICE PLAN OWNERS MANUAL FIND A RETAILER Your ŠKODA Servicing & maintenance offers ŠKODA Financial Services portal Servicing & maintenance Service plans Bespoke plans All-in service plan Accessories & merchandise How to videos ŠKODA Connect ŠKODA Connect LITE ŠKODA Insurance Roadside assistance Warranty EA189 service action WLTP FLEET COMPANY CAR CALCULATOR REQUEST A FLEET DEMO BUILD YOUR OWN FIND A RETAILER Welcome to ŠKODA Fleet Electric and hybrid cars Company car drivers Emergency services Explore the range FABIA SCALA OCTAVIA / OCTAVIA iV SUPERB / SUPERB IV KAMIQ KAROQ KODIAQ ENYAQ iV Contact fleet sales Request a fleet demo Driverline Services COMPLIANCE, INTEGRITY & PRIVACY Privacy statement Modern slavery act Gender pay gap report Code of conduct Motor industry code of practice End of life vehicles Whistleblower system Social Media Content Permissions ©2021 ŠKODA Auto a.s Who regulates us COVID-19 risk assessment Cookies