CUSTOMER SERVICE ALLIANCE SERVICE DESK CONTINUITY SERVICES Customer service mapping / auditing Every nuance in tomorrow's service has been thought from the customer's point of view. Auditing helps to select the most appropriate systems, metrics, channels, service times and reporting solutions. Customer service auditing Where to start once the decision has been made to take customer service to a new level - start delivering tomorrow's service? Customer service may be provided through a number of different channels, in multiple locations, each with its own way and style of operation. Streamlining is a must, but streamlining must not be seen as a weaker customer experience. Costs and metrics also need to be considered. What about systems that work best for your customer service package? Big entity to manage! Fortunately, help is available and you don’t have to do the project alone. We have experience in a customer service audit project in several different industries. Consulting begins with an audit of current operations The project will start with an efficient audit of current operations, after which Moment Digital will create its solution proposal, e.g. to support the customer's decision-making in terms of the customer service architecture, KPIs suitable for customer service, competence assurance and monitoring processes, sales and value creation, and the management of the transaction path. Take contact Juuso-Ville Nieminen Development expert 040 144 8655 juuso-ville.nieminen@momentdigital.fi Marja Kortelainen Senior Account Manager, Customer Encounter Business 0400 14 13 19 marja.kortelainen@momentdigital.fi TAKE CONTACT CHAT TAKE CONTACT +358 010 400 6000 asiakaspalvelu@momentdigital.fi palvelupyynto@momentdigital.fi TAMPERE 010 400 6001 Pyhäjärvenkatu 5 A, 2. kerros 33200 Tampere FINLAND IISALMI 010 400 6001 Luuniemenkatu 3 B 74100 Iisalmi FINLAND PIEKSÄMÄKI 010 400 6001 Tallikatu 1 76100 Pieksämäki FINLAND FUENGIROLA 010 400 6001 Calle Pintor Nogales 6, Loc-010, A 1-4 29640 Fuengirola (Málaga) SPAIN @momentdigital 2020 All rights reserved. Tietosuojalauseke ja Tietoturvapolitiikka Ota yhteyttä tietosuojaan liittyvissä asioissa: tietosuoja@momentdigital.fi Evästeasetukset We use cookies to improve the usability of our website. By clicking “Accept” you accept the use of all cookies. You can change these settings in Cookie Settings. Cookie settings Read more ACCEPT