Supercharge Customer Relationships through Microsoft Dynamics 365 Customer Service Access customers anytime, anywhere, through multiple channels for optimal relationship management Watch Video Keep Customers Happy. Encourage customers’ loyalty through a strengthened brand and personalized customer experience, enabled through Microsoft Dynamics 365 for Customer Service. Create a unified service experience, catered to the specific needs of customers. 0 % of clients expect consistency across all channels of contact 0 % creation of self-service forums and communities has increased by 81% 0 % of customers have a better view of brands with proactive customer service Creating engaged customer service employees through digital transformation. As customer relationships grow more and more crucial for businesses, organizations are looking to strike the right balance between facilitating their customer service agents and their customer experience. Achieve this through an automated platform based on industry best practices. Download Resources Request A Demo How we do it. The key components of digital transformation. Engagement Allow customers to open cases to track facilitate customer-agent interactions. Enhance customer experiences using customizable engagement across multiple platforms through real-time and historical customer activity. Efficiently automate customer resolutions through virtual agents. Get In Touch Community Create engaging self-service portals for customers to enhance resolution times. Enable online customer support portals to allow customers to engage in organized, searchable interactions. Reduce client dependencies on agents through extensible product resources, enhancing self-service. Set A Meeting Agent Management Provide real-time insights of service metrics through fully interactive dashboards. Give your agents the tools to effectively route their case resolution processes, while also tracking the progress of each agent. Sort all cases by priority, allowing your organization to track agents undertaking cases of high priority. Watch Video Knowledge Management Reduce escalations through increasing agent knowledge base by capturing content channels. Allow data gathered from service interactions and expert contributions to be stored in a unified location. Identify areas for growth and drive article efficiency to understand how knowledge gathered is used. Watch Video Support Service Create service level agreements to define the level of service required while monitoring key performance indicators. Ensure that cases opened are associated with the correct business hours, considering time zone and business closures. Define customized KPIs for any identity that will be used with SLAs. Request a Demo Digitally Transform Your Business Learn more about customer service Contact our experts to learn more about how we can help you fulfil your business’ digital potential! Get in Touch Resources. Learn more about our solutions. The total economic impact of Microsoft Dynamics 365 for customer service Download State of global customer service report Download Keep Customers Happy Download Creating highly engaged customer service employees Download Digitally Transform Your Business. Are you ready to take your business to the next level? Contact our experts to learn more about how we can help you fulfil your business’ digital potential! Get in touch today! COMPANY About Life At Exigy Join The Team Partners Updates Contact INDUSTRIES Aviation Gaming Finance Services Health Hospitality SERVICES Business Intelligence Customer Service Enterprise Resource Planning Field Service Finance Management Intelligent Process Automation SERVICES Marketing People Project Service Retail Sales Teamwork LEGAL Privacy Policy Disclaimer Cookie Policy Candidate Policy