SALES +44 203 808 331 LOGIN SUPPORT PRODUCTS SOLUTIONS COMPANY CUSTOMERS RESOURCES REQUEST DEMO Platform > Employee Experience > IT Experience EMPLOYEE XM FOR IT Improve technology experiences for a more engaged workforce Qualtrics EmployeeXM™ helps organisations deliver exceptional technology experiences - from support chats to software - so employees are happy, empowered, and motivated to perform their best. REQUEST DEMO WITH QUALTRICS YOU’RE ABLE TO Drive job enablement and increase overall workforce productivity Improve the effectiveness of your Help Desk to create efficiencies and meet employee needs Enable global process alignment to maintain tight security and data compliance Integrate the voice of employees in technology decisions, positioning IT as a responsive company partner 4 ways to close technology experience gaps and drive the business forward ONE Optimise the everyday employee technology experience Tailored data exports provide real-time access to employee feedback Key driver analysis pinpoints priority areas for improving everyday technology experiences Focus areas proactively surface opportunities to improve employee productivity and job enablement AI-powered text analytics turn employee thoughts into structured insights, with topics, sentiment scores and trends so you can act on what matters TWO Improve IT support processes, quality and perception Digital intercepts and ticketing meet employees in the flow of work to gather insights on their technology experience Real-time alerts tell you right away when an employee is dissatisfied or struggling with IT-provided technology Smart routing through integrations, automated workflows and end-to-end case management enable IT teams to track progress and deliver quick, effective resolutions within existing systems THREE Ensure new implementations truly meet employee needs Configurable employee survey capabilities allow you to understand pre- and post-implementation sentiment change Real-time dashboards give IT teams the data they need to focus on areas where additional employee training or support is needed Proactive alerts facilitate quick follow-ups with employees to ensure risk is mitigated Role-based targeting enables outreach to a subset of employees impacted by a specific rollout FOUR Make the right investments with employee insights Configurable surveys and XM Directory help quickly deploy a needs assessment to a sample of, or your entire workforce, using a single directory TextiQ uncovers technology-related needs you didn’t know about through AI and natural language processing Real-time dashboards raise employee insights on technology gaps to the surface, allowing you to make data-backed decisions on future investments Qualtrics has enabled Honeywell IT to obtain more comprehensive feedback for the employees we serve. We have significantly reduced roll-out time by standardising our approach. Employee Experience Management Employee Engagement Software Diversity, Equity and Inclusion Solution People Analytics Software 360 Performance Reviews Training & Course Feedback Surveys eNPS Software Onboarding & New Hire Surveys Employee Benefits Optimiser Employee Pulse Surveys Employee Engagement Action Plans IT Technology Experience Exit Interview Surveys Candidate Experience By using this site, you agree with our use of cookies. I CONSENT TO COOKIES POPULAR USE CASES Customer Experience Management (CXM) NPS Software Employee Engagement Software Online Survey Software Market Research Software 360° Employee Feedback Customer Survey Software Employee Pulse Suveys Onboarding & New Hire Surveys Brand Tracking Software SUPPORT Submit a Ticket Online Help Qualtrics Community Product Updates Professional Services Status COMPANY About Us What is Qualtrics Careers Partnerships Contact Us RESOURCES Customers Integrations Blog Events Certification Resource Library © 2021 Qualtrics® Terms of Service Privacy Statement Security Statement Cookie Preferences