ABOUT - CONTACT RETAILERS FAQS TERMS More We accept orders by phone (916) 373-1123, fax (916) 373-1124 or by email. When ordering via fax and email, please be sure to include your contact name and phone number. An online shopping cart is available on our shopping site. All orders are subject to acceptance by North American Trading Co., Inc. Frequently Asked Questions How do I place an order? What is your minimum order? We ask that you order a minimum of $200 for your initial order. We will accept a minimum order of $100 thereafter. What is the lead time from the time I place my order to the ship date? What are your payment terms? C.O.D., until Credit is established. What payment methods do you accept? We accept checks, wire transfer, credit cards (Visa, Mastercard, and American Express), and PayPal. When paying by credit card, please complete a credit card payment form for your protection. We do not keep your credit card information on file, unless you instruct to use the same credit card for ALL order payments. Please indicate your preference on the credit card payment form. How will you ship my order? How is the freight charge determined? Your order will be shipped FOB West Sacramento, CA 95691. You will be charged the actual freight charged by the carrier. We do not charge any additional handling fees. Do you drop ship? No, we do not drop ship orders. Do you backorder items? We will not automatically backorder items. If you wish to have an item backordered, please notify us when you place your order. Any backordered items will be charged at the prices that are current when the backorder is shipped. We will gladly contact you to confirm the current pricing before we ship your backorder. Why do prices change? Prices are subject to change without notice. We strive to maintain stable prices whenever possible; however, periodic price changes are unavoidable, due to the nature of our business. Most often, price changes are caused by fluctuations in the currency exchange rate and the costs of raw materials. We normally ship orders via UPS, truckline, or USPS. Please notify us if you have a preference. What is your breakage and defective policy? Please carefully inspect your shipment upon receipt. Please notify the carrier immediately if damages are obvious at time of delivery. All hidden damages and shortages must be reported to our office within 10 days. No returns will be accepted without prior authorization from our office. You may specify whether you prefer a replacement or have your account credited at that time. What if I decide that I don’t like the merchandise? No returns will be accepted without prior authorization by our office. All merchandise must be returned in new condition, unmarked, and in it’s original packaging within 30 days of the invoice date. It is the responsibility of the buyer to return the merchandise to North American Trading. Are all items on your website? We do carry other items, in addition to those featured on our website. Please feel free to contact us to inquire about any items that you do not see online. We will be happy to assist you personally. Can I get a printed catalog? Please contact our office at (916) 373-1123 or by email for a printed catalog. Please specify the types of products that you would like to see. Do your products have UPC barcodes? Many items are labeled with UPC barcodes. If you require UPC barcodes on your products, please notify us when you place your order Do you utilize EDI? Yes, we can transmit EDI information. We currently work with SPS Commerce. How can I order merchandise for myself? We are a wholesale distributor, and sell only to the trade. If you would like to find a source for products in your area, please free to contact us at (916) 373-1123 or by email. Please specify the product that you would like to source. How do I process a credit card order? Please send this form to us and indicate if you want to use it for all orders or just the current one. How do I become authorized to buy your products? We ask new retailers to complete this form first. For Access to our trade-only online product information, please contact our office or complete this form. By completing this form, you are certifying that the products purchased from North American Trading will be resold. If you are already registered on our website, please login to see our catalog. You may order there if you have credit terms established. Retailer Information Address / Contact North Amercian Trading Co., Inc. 3969 Industrial Blvd. West Sacramento, CA USA 95691 Phone 916.373.1123 Fax 916.373.1124 Our Affiliates: North American Food Dist. Co., Inc. N A Sales Co., Inc. We will make every effort to ship your order out as soon as possible. Generally, your order will be processed within one week, barring any special circumstances. Retailers may view our entire selection of Products @ shopping.natradingco.com once you are a registered customer. (Not a public site.) Click here to register Thank you!