Care and Support Covid-19 Get Involved About Us Get in Touch Patient Referral Donate Care and support Our teams provide specialist ‘Taylor-made’ care for people living with a terminal illness and their families. If you believe we can help you or a loved one, please speak to your GP, district nurse or hospital doctor regarding referral. For more information call 0121 809 1900. Previous Next 1 2 3 Staying at the hospice Our home is your home. Our caring and supportive team provides specialist round-the-clock care and will do everything they can to make sure your stay is as comfortable as possible. We know that every moment matters for you and your loved ones. We have purpose-built single or shared rooms and peaceful gardens where family, friends and pets are welcome to visit at any time, day or night. We also have an overnight guest room where your loved ones can stay close to you. Our Catering Team creates varied menus every day and will visit each patient to discuss dietary requirements and preferences. The team can also prepare meals for families and visitors. Previous Next 1 2 3 4 Care at home Our experienced community teams work side-by-side with GPs, district nurses and other hospice services to ensure a ‘Taylor-made’ package of care and support for you and your family. Clinical nurse specialists visit people in their own homes or can speak over the phone to provide help with symptom management, respiratory medicine and pain control. They can also refer you to hospice services such as occupational therapy, physiotherapy, family support and counselling. Our Hospice at Home Team of nurses and palliative care assistants is on hand to offer practical and personal care for you and those involved in your care between 8am and 8.30pm, seven days a week. Previous Next 1 2 3 4 Living Well Centre The Living Well Centre hosts a variety of groups and activities in a relaxed and supportive environment. Our 12-week therapeutic programme is designed to help with symptom control and support individual needs. Talks and activities cover a range of areas including mobility and exercise, diet, breathlessness, medication and financial advice. Visitors to the centre can also enjoy complementary therapies such as massage and reiki which can aid relaxation, pain management and improve well-being. The Living Well Centre also hosts several social days for patients, families and local elderly people as well as drop-in sessions for people diagnosed with a terminal condition and/or their carers on Fridays between 1-3pm. Previous Next 1 2 3 Wellbeing Wellbeing services are open to everyone receiving care from John Taylor Hospice. If you are our patient, you can be assured that we will be there for your family too. Our team of counsellors, art therapist, spiritual care and trained bereavement support volunteers will be there to listen to your feelings, worries or whatever might be on your mind. They can offer psychological and emotional support in a safe and confidential manner. The team is available to provide support for those affected by bereavement – including children and young people – as individuals or family groups. We can provide counselling in different languages including Urdu, Punjabi and Hindi. Contact 0121 809 1900 for more information. To meet the team please click here. Previous Next 1 2 Multi-Disciplinary Team Using their expert knowledge and skills, our Multi-Disciplinary Team of occupational therapists, physiotherapists, pharmacists and patient and family support worker provides a range of services for people at the hospice and at home. They can work with you to improve your quality of life by increasing your independence, reducing discomfort, relieving pain, providing you with specialist equipment to ease everyday tasks and teaching you techniques to manage your symptoms. Our patient and family support worker is there for you to turn to if you need guidance about benefits, housing, employment, care costs, will writing and much more. Previous Next 1 2 FAB Programme The Living Well Centre usually hosts a Fatigue, Anxiety and Breathlessness (FAB) Programme. The course consists of nine two-hour sessions and is designed to help people with severe respiratory conditions take back control of their breathing, improve confidence, maintain independence and manage anxiety. The programme – led by a respiratory nurse specialist, occupational therapist and physiotherapist – includes education, advice and self-management techniques. In a small, relaxed and social group with other people with similar experiences, you will learn why these symptoms occur and how to keep them in check with techniques that work. Unfortunately due to Government guidance around gathering during COVID-19, the FAB sessions are currently on hold in their existing meeting format but if you would like more information please contact Respiratory Clinical Nurse Specialist Philippa Campbell on 0121 465 2000. Previous Next 1 2 3 4 5 Personal Health Budgets John Taylor Hospice, Birmingham and Solihull Clinical Commissioning Group, and Birmingham Voluntary Service Council are working in partnership with Birmingham City Council (via the Better Care Fund), Birmingham St Mary’s Hospice and St Giles Hospice to pilot a new way of delivering care for patients at the end of their lives across the city. The Personal Health Budget project allows patients and their families more choice and control over the health and social aspects of their needs, encouraging care to be uniquely individualised to them. There is set criteria for joining the Personal Health Budget project, for more information please download the booklet below or contact our Project Lead Jan Hipkiss at jth.phbproject@nhs.net and 0121 465 2053. Previous Next 1 2 3 We'd love to hear your views Our Community Participation Group aims to ensure that patients, families and communities are involved in decisions about the range and quality of our services. This will help ensure stronger relationships between the hospice and our communities and improve the care experience for everyone. You can join us every two months, either face-to-face when possible or in an online group, to share your knowledge, experience and insight and help shape services that meet the needs of people and families with a palliative illness. If you would like to join the group or want more information, please ring Mark Jones on 0121 728 6736 or email mark.jones1977@nhs.net Previous Next 1 2 3 4 Guided relaxation and visualisation resources Practising relaxation can support you to manage symptoms of breathlessness, stress and anxiety by helping you to feel calmer and more relaxed. Relaxation is a skill that takes practice and can become easier over time. Although falling asleep isn’t the aim, relaxation skills can support your physical and mental wellbeing and help you to feel more rested. So find a quiet, comfy place where you will not be disturbed and settle in to enjoy our guided relaxation and visualisation videos which you can find by clicking here. Your communication and information needs We want to ensure all of our patients, families, carers and supporters can understand our communications and information. Please see below in our Resources section for Polish and Urdu translations of our Introduction to John Taylor Hospice leaflet. If you need information in other languages, formats, require Braille or large print or would like a British Sign Language interpreter or a language interpreter please tell us. When you are referred to John Taylor Hospice as a patient, our staff will ask for your communication needs but if, at any point, you have concerns your needs are not being met then please inform us. Click here to see our Accessible Communications Policy. Comments, Compliments and Complaints We are committed to providing a high quality of service for everyone we care for and support. This may be through providing care here at the hospice or in the community, it may be through our shops, through fundraising or at one of our events. We learn from your feedback so whether you have any comments, compliments or complaints, please do let us know. Click here to find out more about how you can share your feedback with us. Downloads and Resources All About John Taylor Hospice Inpatient Unit and Visitor Information Caring at Home Living Well Centre and Clinics How We Use Your Information What Do I Do Now? Complementary Therapies Wellbeing Advice and Support Every Question Matters Personal Health Budgets Comments, Compliments and Complaints AirMid Quick Reference Guide Polish Translation - Introduction to John Taylor Hospice Urdu Translation - Introduction to John Taylor Hospice Punjabi Translation - Introduction to John Taylor Hospice What our patients think “The care was second to none” “At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.” Roger Perks “Nothing is too much trouble” “I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.” Jackie Bannister “I don’t know where I’d be without them” “The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “ Liz Warren View all quotes Donate Sign up to the John Taylor Hospice newsletter to keep informed about the work we do. Sign up enquiries@johntaylorhospice.org.uk 0121 465 2000 Sitemap Privacy Policy Terms and Conditions Feedback © 2020 John Taylor Hospice 76 Grange Road, Erdington, Birmingham, B24 0DF.Charity number 1156964. 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