VEHICLES AUCTION SCHEDULE CENTRES SERVICES HELP NEWS EHUB CREATE ACCOUNT LOGIN DIGITAL AUCTION FAQS WHY AUCTION? TYPES OF AUCTION SELLING GUIDE BUYING GUIDE VEHICLE GRADING DIGITAL AUCTION FAQS AUCTION DICTIONARY MERCEDES GRADING VAT CLAIM FOR EXPORT If you need help using or getting the most out of Aston Barclay LIVE, our website our e-Xchange, e-Hub or e-Live platforms, these frequently asked questions may offer a solution. I've forgotten my username and/or password? I cannot see video / hear audio I've signed up for an account on your website but my username and password do not work on LIVE? My sound and audio loads but then cuts off after a minute or so? The auction seems to freeze. Can I do anything to stop this within the window? When I log into a sale, it says that I'm already logged in and kicks me out? How do I place a proxy bid? Pop Up Blockers Can I use any internet browser? Can I watch LIVE in full screen mode? If I leave a proxy bid, will the auctioneer know my bid value? Does my Watchlist allow me to track sold vehicles and see sale prices? Can I see a report detailing a vehicle's condition? My Firewall does not let me download any media? I have an Aston Barclay account how do I gain access to Sell vehicles on e-Xchange I have an Aston Barclay buyer account – how do I get access to buy vehicle on e-Xchange? What is buy now on the e-Xchange platform? I do not currently have an Aston Barclay account but would like to gain access as a Seller or Buyer to your e-Xchange platform What is the difference between a List only and a List and Collect e-Xchange Auction? My bid was the highest bid at the end of the sale , why did I not win the vehicle ? What are the bidding increments? Why did I not win a vehicle when my highest bid was the same as the winning bid? I’ve entered my maximum bid and it’s taken it straight to the reserve price. Why? I’ve missed the end of an auction. Can I still make an offer? What can I do if a car is grossly mis-described? I’ve had a car delivered and it’s not as described. Where do I stand? I am unable to list my vehicle in an e-Xchange auction I’ve set my listing live and now it won’t let me edit it How do I de-list a vehicle from an e-Xchange auction? What happens after my vehicle auction has ended and the vehicle has not sold It’s been 3 days since the auction concluded and I am unable to contact the buyer, what can I do? How do I change my account details? Where can I change my password? I’ve not concluded the transaction or taken the vehicle. How do I get a refund on my buyer’s fee? How long can a vehicle be listed in e-Xchange? How do I know when the auction finishes? How can I list a vehicle that I have appraised to an e-Xchange Auction? How do I pay fees for e-Xchange vehicles that I have sold? How do I pay buyer fees? How do I pay for a vehicle purchased on e-Xchange? Registered Address Units 1 & 2 Harvard Way Normanton Industrial Estate Normanton West Yorkshire WF6 1FL © 2021 Aston Barclay Ltd. All rights reserved. Vehicles Auction Schedule Centres Services Help News Recruitment Press Enquiries Terms & Conditions Privacy Policy Sitemap Home