Login Menu Corporate home Library Our library All our published documents and leaflets are available for our customers to view and download. Find a document: Search Or browse our library: Annual performance reports Our Annual Performance Report contains information that allows customers and stakeholders to review our performance and to make comparisons with other companies in the sector. Assurance framework documents Our Final Assurance Plan sets out the actions we believe are necessary to address any of the risks and weaknesses we have identified. Bioresources trading documents View and download our latest bioresources trading documentation. Codes of practice Our Codes of Practice describe in more detail the services we provide, what your rights are as a household customer, and what to do if things go wrong. Company statements View and download the latest company statements, policies and schemes. Environmental information View and download documents, booklets and leaflets for our environmental plans, reports and duties. Group annual report and accounts Download the latest and previous Group Annual Report and Accounts. Health and safety reports View our latest Occupational Health and Safety Report. Integrated management systems Leaflets and publications Here you can find the latest customer support documents. Customer Information Sheets Browse our information sheets on your water supply. Our charges View and download our latest scheme of charges across our business areas. Procurement Here you can find documentation and more detail around the Terms and Conditions of Purchase for Goods & Services as well as Guidance on Payment and Invoicing. Schedule of matters reserved for the board View the Terms of Reference and Schedule of Matters Reserved for the Joint Board of Glas Cymru and Dwr Cymru. Terms of reference View and download the Terms of Reference of the joint Board of Glas Cymru and Dŵr Cymru Committees. Water trading documents View and download our latest water trading documentation. Get in touch We can point you to the right place. Latest News Keep updated with the latest news. Explore our site Careers Governance Our plans Investment projects Innovation Investors Education Environment Dwr Cymru Welsh Water Facebook Dwr Cymru Welsh Water Twitter Dwr Cymru Welsh Water Linked In Legal Notice Data Protection Anti-Slavery Statement Privacy Policy Social Media Privacy Notice Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT. © Dŵr Cymru Cyf Our use of cookies As a not for profit organisation, we use cookies to help us understand how we can improve our services to you. You can manage your cookie preferences at any time on our Cookie Policy page. Manage preferences Reject Non-Essential Cookies Allow all cookies