Coronavirus (COVID-19) information page Customers Dealers / Intermediaries News Careers Make a complaint Make a complaint If you are not happy with any aspect of our service, you can contact us by submitting the online form or by contacting us on any of the methods here. We will aim to investigate, respond to and resolve your complaint as soon as we can. If you haven't heard from us within five working days, then please don't hesitate to call the team on 0141 406 6622 for an update. If we can resolve your complaint within three days, you will be sent a Summary Resolution Letter. If not, you will receive a Final Response Letter after the complaint has been fully investigated and an outcome reached. You may receive other letters from us depending on the time it takes us to reach a decision on your complaint, such as an acknowledgment letter or holding/progress letters. If you disagree with the decision, or if we take longer than 8 weeks to complete our investigation, then you may be entitled to refer the matter to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Further information can be found at www.financial-ombudsman.org.uk GDPR Notice We require your permission to receive and manage your data. For information on how we will process and protect your data, please see our Privacy Notice. I agree to the terms and conditions Submit Ways to get in touch Phone icon 0141 406 6622 Email icon complaintresolution@startlinemotorfinance.com Map pin icon Startline Motor Finance, PO Box 27150, Glasgow, G3 9EX © 2021 Startline Motor Finance Ltd Site by 999 Design

Coronavirus (COVID-19) information page Customers Dealers / Intermediaries News Careers Dealers / Intermediaries Startline is a different kind of lender Many forward-thinking dealer groups and other introducers place us alongside their mainstream prime lenders to add agility and flexibility to their panel. Using a unique mix of technology, financial acumen and human skills, we help you transact with a wider range of potential customers – around one in four that would otherwise be lost - while offering sensible rates and highly attractive terms. While often called near-prime, we prefer to describe ourselves as ourselves as a flexible lender because we offer service standards and products comparable to a conventional prime lender but with a less binary approach. Our technology Our scorecard Our partners © 2021 Startline Motor Finance Ltd Site by 999 Design