fr en WHY CHOOSE US OUR OFFER AREAS OF EXPERTISE FOOD FOR THOUGHT CONTACT US PRESS ROOM LATEST NEWS JOIN US Tourism At BlueLink, we support your customers through every stage of their trip, in a sector that requires specialist knowledge and uniform quality standards worldwide. With its seasonal and fluctuating activities, unexpected climatic, economic and health issues, tourism is a sector in perpetual motion. It’s also a sector undergoing massive change. With the advent of the Internet, customers are all now “expert” travellers, moving towards self-care: before making a purchase they now make up their minds using price comparison sites, search engines, blogs and forums. At BlueLink, we take these new trends into account to offer your customers services that better meet their expectations. Contact For further information or a quote, don't hesitate to contact us Contact us Consultancy & strategy We provide support at every stage: from modelling your existing solution to ensuring its improvement, we will assist you in implementing excellent customer relations services. Customer Relations Engineering Outsourcing Customer Relations Optimisation of Customer Relations See more Customer Relations Management As specialists in customer relations management, we convey your excellence in this area to your clients, and design solutions with you that fit with your brand. Booking Service Back-office Support Customer Relations Services Web-assistance Customer Relations on social networks Loyalty programme customer services BtoB Assistance Purchasing and Sales Crisis Management Platform Fraud Prevention and Management Customer knowledge Get to know your customers better thanks to data collected through your customer relations. The better you know your customers, the closer you get to them. Monitoring Customer Knowledge Voice of the Customer Monitoring Listening Methods See more Our clients Our sales conversion rate has increased by 10% for a year thanks to the work of BlueLink Quentin Briard, Club Med General Manager, Australia and New Zealand More testimonials Our advantages Our experts, our expertise Our advisors are genuine ambassadors for your brand. By placing the human aspect of contact with your customers at the core of what we do, we help them forget about the distance between them and your brand. Our Quality Commitment BlueLink is NF Service EN 15838 “Customer Relations Service Centre” certified, for all its centres, including partner centres. Our support tools Focused on customised service and added value, our premium technological infrastructure is both robust and flexible. Our customer relations management services adapts to the needs of your customers and your brand. Latest News Press-room Join us Contact us Credits and legal notices BlueLink uses audience measurement cookies to produce anonymous statistics on the use of its website. OkLearn more