Find Us Saved Log In 0330 178 1945 Call Menu Contact Us Contact Us Customer Services Customer Testimonials FAQs Home / Faqs COVID-19 at Vertu Motors Frequently Asked Questions Is my nearest dealership now open? All of our dealerships are open and available for both sales and aftersales (service, repairs and MOTS). Although, if you would prefer, appointments are also available via telephone or video chat. Following the Government's recent communications regarding the easing of Covid restrictions we have updated our safety measures in line with Government guidance with effect from Monday 19th July: - The social distancing 2 metre rule and one way systems in dealerships have been removed. - Mask wearing will be voluntary for customer and colleagues, however if a customer does wear a mask, then our colleagues who are serving the customer will also wear a mask. - Desk screens and sanitisation practices remain in place. - Hand gel stations at dealership entrances will remain in place for customers and colleagues. - Customers can choose if they want Test Drives to be unaccompanied or accompanied. As always, our team is available to help with any enquiries - both in the dealership and via live chat, telephone or email, and we have a fantastic range of new and used cars, vans and motorcycles available to view and reserve online. I need to book a service, MOT or repair. Can you help me? Servicing and maintenance is available by appointment only. To book an appointment please call us or Click Here to book online. My vehicle's MOT is due. What should I do? Book your MOT as normal - either online or over the telephone. What are your contact centre / hotline operating hours? Our contact centre operating times are 9am - 9pm. Outside of these hours, please email us at customerservices@vertumotors.com or message us on Facebook, and we will get back to you as soon as possible. What happens if I have an appointment booked and I want to rearrage? If you have booked an appointment that you wish to rearrange or cancel, please contact us at customerservices@vertumotors.com and our friendly team will be more than happy to assist with this. What if I lose my job or I am no longer able to make my payments? The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below. View finance contact details What if I have a new claim or one outstanding with GAP or Tyre or Alloy Wheel Insurance? If you have a new or ongoing claim please contact: Premia Solutions - tyre or alloy wheel insurance 0870 757 1680 support@premiasolutions.com http://www.premiasolutions.com/ Auto Protect - asset protection (GAP) 01279 456500 Customersupport@autoprotect.net https://www.autoprotect.co.uk/customer_support Finance company contacts Lender Company Contact Number Finance Company Contact Email Address VWFS Audi 0370 010 2007 customerservices@vwfs.co.uk VWFS SEAT 0370 333 4446 customerservices@vwfs.co.uk VWFS SKODA 0370 333 4449 customerservices@vwfs.co.uk VWFS VW 0370 010 2022 customerservices@vwfs.co.uk Black Horse Finance 0344 824 8888 https://customerportal.blackhorse.co.uk/ MotoNovo 0333 200 0030 https://customer.motonovofinance.com/contact-us BNP Paribas 0371 5121983 Jaguar Financial Services 0800 302 9114 Land Rover Financial Services 0344 824 4732 Jeep Financial Services 0333 2075582 collections@fcagroup.com Mercedes-Benz Finance 0370 847 0700 mbfscv@daimler.com Mercedes-Benz Commercial Vehicles 0370 847 0700 customerservices-mbfs@daimler.com Ford Motor Credit 03457 125490 https://www.ford.co.uk/finance/support/contact-us Mazda Finance 0800 085 1759 customerservices@santanderconsumer.co.uk Vauxhall Finance 0344 871 2222 C19Assistance@vauxhallfinance.com Honda Finance 0345 128 8908 hfe.customerservices@honda-eu.com Toyota Financial Services 0344 701 6202 nst@uk.toyota-fs.com Santander Consumer Finance 0800 085 1759 customerservices@santanderconsumer.co.uk Alphera 0370 5050 125 customer.services@alpherafs.co.uk Northridge 0800 917 0931 customerhelp@northridgeuk.com Hyundai Car Finance 0800 085 1954 customerservices@hyundaifinance.co.uk Citroen / Peugeot Finance 0345 313 3805 www.psa-finance.co.uk Renault Finance 0333 009 0230 customerservices@rcibanque.com Nissan Finance 0333 2000 002 customerservices@rcibanque.com * All information correct at time of publishing but may change to reflect this ever-changing situation. 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