About us Divisions Current Jobs Latest News Contact us Register Now Call: 0844 264 3200 Email: info@arcgroup.co.uk Administrator Dereham Job Title – Administrator Salary – £23,460 per annum Location – Dereham, Norfolk Our client a large reputable sociial housing contractor providing maintenace and repair services to thousands of properties across the East is seeking an experienced Administrator to join their team. Role Overview: Our client it’s a company who provide repairs to over 22,000 social and market rented properties within the Group. We require proactive administrator to work in our Operation Centre based in Dereham, working as the main point of contact for all of the subcontracted works throughout East Anglia. Key objectives of role: Provide a quality service for our customers ensuring that we meet the customer’s needs (in the role your customers will include our tenants, our properties themselves, and our subcontractors). Understand and apply the company corporate approach, and guiding principles in delivering service right first time. Main responsibilities: Receive calls from our tenants. Raising purchase orders for subcontracted works. Any written work, phone call handling, clerical and administrative tasks related to the role. Building relationship with external clients and contractors Issue works to subcontractors ensuring financial regulations are not breached. To understand and use measures, facts and data to enable continuous improvement. Review quotations and specifications from subcontractors to ensure value for money before progressing works. Manage customer feedback requests and deal with Customer Complaints. To actively contribute to individual and team reflections and discussions. To build confidence and trust in the company brands. As requested, support your line management in any other relevant task. Take personal responsibility for the understanding and application by the team and individuals. Take personal responsibility for own Health, Safety and Welfare and that of colleagues in the workplace. Take personal responsibility for seeking value for money opportunities to get service right first time. Understand and use measures to enable continuous improvement. Take personal responsibility for the understanding and application by the team and individuals and striving for continuous improvement. Ensure that It Security and Data Protection Legislation is adhered to at all times. Actively support Group’s E,D & I policy to ensure that all customers/residents and colleagues within the Group are treated fairly, with dignity and respect. Experience Experience of working in a customer focused environment Communicating effectively over the telephone. Experience of using computerised systems Experience of working in a team and individually Experience of working in a customer facing environment Qualifications: Educated to minimum GCSE standard or equivalent in English and Mathematics Skills: Customer focus Good communication skills Self-motivated Organised Proactive Problem Solving Skills ‘Can Do’ Approach Disciplined approach Supportive of change Accountability Constantly seeks to do things better. Is prepared to question the current way of doing things and takes managed risks in pursuit of excellence. Uses information about customers’ needs as the basis of problem-solving, decision-making, and organisational action. Works co-operatively with others, to be part of a team, as opposed to working separately or competitively. Competent to use Microsoft Office packages This is a full time role 42.5 hours per week Mon – Friday. 2 x 15 mins break morning & afternoon with a half hour lunch, working 08.00- 17.00 hours daily. This is a temp-perm role leading to a full time position after a satisfactory 13 weeks probationary period through ARC. If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 984879 for more information Tagged as: Maintenance Website Internal Recruiter Search Privacy Policy About us Divisions Construction Mechanical & Electrical Driving Healthcare Jobs Latest News Contact us This site uses cookies: Find out more. okay, thanks