Complaint Form HOME | COMPLAINT FORM Complaint Form Customer Complaints If you aren’t satisfied with any aspect of our service or products relating to your finance agreement, please tell us about your complaint telephone on: 01355 271 226 email: customercare@theadvancedgroup.co.uk Complaints Procedure If you’re not completely happy with our service we’d like to hear about it – that way we can do something to put it right. We do everything we can to make sure our Customers get the best products and service possible. However, sometimes we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can put matters right. We want to: make it easy for you to tell us what went wrong give your complaint the attention it deserves resolve your complaint fairly without delay make sure you are satisfied with how your complaint was resolved How and where to complain If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways: In person – call into our office at the address shown overleaf. We are open Monday to Friday from 10.00am – 5.00pm. In writing – write to us at the address above and address your letter to The Customer Complaint Manager. By telephone – call us FREE on 08000 502 502 during our office hours and ask for the Customer Services Department. By email – customercare@theadvancedgroup.co.uk How long will it take? We aim to resolve your complaint straight away but if we can’t we will write to you within 5 business days to tell you: Why we have not resolved your complaint Who is dealing with your complaint When we will contact you again We will usually resolve your complaint quickly but if it is complex it may take longer. We will keep you informed on a regular basis (and every 4 weeks as a minimum) but if you need an update please call us and ask to speak to the person handling your complaint. If we cannot reach agreement with you If we can’t agree a solution with you within 8 weeks, we will: Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision OR Issue our summary resolution letter which will explain our final position The Financial Ombudsman Service Our aim is to resolve all complaints internally. However, if after receiving our final decision letter or if 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details: Please note: Only complaints relating to the sale of financial services are to be referred to FOS Financial Ombudsman Service If you would like the Financial Ombudsman Service to look into your complaint you must contact them within 6 months of the date of our final response letter. The Financial Ombudsman Service Exchange Tower London E14 9SR Or you can telephone on: 0800 023 4567 or email: compaint.info@financial-ombudsman.org.uk Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk Get your free quote! Simply fill in your details below How did you hear about us? Online Tv Newspaper Recommended What colour is the sky? We'd like to contact you with news and offers* Yes, please. No, thanks. Call The Advanced Group Glasgow 0141 473 4141 Dundee 01382 848 964 East Kilbride 01355 266 889 Edinburgh 0131 370 0444 Fife 01383 412 857 Ayr 01292 439 999 Aberdeen 01224 433 739 Falkirk 01324 468 444 Perth 01738 658 311 View All Areas We Cover Trustpilot Call The Advanced Group Now 08000 502 502 Contact Us *** Our conservatory showroom is currently undergoing refurbishment only windows and doors can be viewed at this time *** The Advanced Group - Main Showroom 5 Law Place East Kilbride Glasgow G74 4QL 01355 271 223 The Advanced Group - Glasgow (no showroom) 576 Lawmoor Street Glasgow Glasgow City G5 0TY 0141 473 4141 The Advanced Group - Edinburgh (no showroom) Exchange Place 2 5 Semple St Edinburgh EH3 8BL 0131 370 0444 The Advanced Group - Aberdeen Showroom Stonehaven Road Newton Hill Aberdeenshire AB39 3NN 01224 433 739 Company Registration No - SC247041 | Vat No - GB828474791 Credit is subject to status and affordability. Advanced Group Scotland Ltd (FRN – 726246) trading as The Advanced Group and Advanced Group is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit is provided by a panel of lenders with whom we have a commercial relationship (so we cannot provide independent advice). Terms and Conditions Website Disclaimer Privacy Policy Accessibility Policy Complaints Sales Trade Site Map © 2021 The Advanced Group | All Rights Reserved | Web Design By Soapbox Digital Media Glasgow. GET IN TOUCH