Putting passengers first Home Putting passengers first Network Rail is changing. We're becoming a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader. We’ve already begun implementing major changes to make sure we’re embedding a customer service mindset, making it easier for our partners and suppliers across the industry to work with us. We're changing to make sure we deliver the best possible service to our passengers and freight customers. Every Second Counts Our role is to get you where you need to go, on... Improving our stations We’re paying attention to the small details, as well as the larger... Value for money We will constantly challenge ourselves to make sure we get the maximum... Local focus The regions support the routes, bringing our people closer to our passengers... What’s changed? One of the biggest changes we’ve implemented is the formation of our new regions and routes in 2019. Each region supports one or more routes. A region plans and responds to what passengers want and need from the railway, where they are so – key decisions are no longer being made far away from the frontline. Less red tape, less bureaucracy – more improvements for passengers. Each region has its own Managing Director. Within the regions are 14 new routes which deliver local operations, maintenance and renewals. The routes are responsible for day to day delivery of train performance and work closely with local train operators. As part of the changes, some centralised services and functions have been devolved to regions or routes enabling us to be more responsive to customers and passengers. The COVID-19 pandemic continues to have a significant and wide-reaching impact both on our country and our railway. As a result, we continue to identify opportunities for efficiencies and to improve how we work and what we deliver for passengers and freight users. Here are some recent improvements for passengers… Here to help - our mobility assistance teams Nov 13, 2021 Our mobility assistance teams are here to help you on your journeys - and you'll find them at our biggest railway stations across Britain. Watch this video to hear from mobility assistant Sophie Harding why... How storms and flooding affect the railway Oct 29, 2021 Very wet and windy weather can significantly impact the railway. When this happens, our engineers work determinedly night and day to keep the railway open for your train services: With more heavy rain forecast across... Let's Rediscover the Railway Oct 27, 2021 We've launched a flagship animation to inspire you to get your tickets to rediscover the railway. We're proud to look after the railway that connects you with the experiences you've been looking forward to. That's... Leaf-busting trains prepare for autumn Oct 19, 2021 With temperatures dropping and the nights drawing in, we're using a dedicated fleet to tackle leaves on the line. There are more than 13 million trees on and next to the railway in Britain. This... Bristol upgrades – what we’ve achieved so far Sep 7, 2021 We’ve been busy improving the railway in Bristol – and Bristol Temple Meads station – to give you better journeys. It’s a big job, ranging from refurbishing the station’s roof to upgrading a major junction.... August bank holiday engineering works complete Aug 31, 2021 We’ve just completed £90m of August bank holiday improvements to give you better journeys. Here's what our teams got up to ... Soham's new station inches closer We reached a major milestone for the new... Load more stories Click on the map for more information about each region and its routes 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Network Rail Regions and Routes Eastern 1 Anglia route 2 East Midlands route 3 North East route 4 East Coast route North West and Central 5 North West route 6 Central route 7 West Coast route Scotland's Railway 8 Scotland route Southern 9 Kent route 10 Sussex route 11 Wessex route 12 Network Rail High Speed Wales & Western 13 Wales route 14 Western route Together we can end domestic abuse Follow us on: Home Who we are Staying safe and secure Media Contact us Copyright © 2021 Network Rail Privacy notice Cookies Terms & conditions Accessibility Modern Slavery Statement Site Map Feed