Corporate Social Responsibility Report Amdocs and Corporate Social Responsibility Valuable Products & Services Passionate People Operational Excellence Sustainable Supply Chain Community Commitment Amdocs.com > About > Corporate Social Responsibility Report Operational Excellence Ethical Conduct Environment Health & Safety Amdocs is committed to maintaining high standards of business conduct as a reflection of its core values. These standards are set by our CEO and executive management. They trickle down to the company at all levels and geographies, and make us all part of a business culture that strives to uphold the highest ethical norms At Amdocs, we are committed to trust and responsibility, and each of us plays a part in ensuring that excellence meets integrity The story so far With thousands of employees working in offices across the globe and many others connected to our company through our supply chain, Amdocs has a responsibility to set an example by conducting its operations in an ethical way. Amdocs is committed to establishing the highest standards and promotion of good practices and we actively work to prevent corruption – such as bribery, extortion, price fixing, abuse of monopoly positions, predatory pricing etc. We have put in place policies and processes to set the standards of our ethical conduct. To remain familiar with our corporate governance policies, each yearwe ask our employees and contractors to refresh their knowledge and understanding of them by undergoing a dedicated training session, followed by a quiz and a signing process. Under the banner of “Excellence meets integrity”, this campaign raises awareness of the following issues: Amdocs Code of Ethics and Business Conduct Amdocs Insider Trading Policy Anti-Corruption Legislation Amdocs Gift & Hospitality Policy Amdocs IP Protection These policies are important as they provide employees with useful guidelines on how to approach business situations involving customers, partners, vendors and co-workers with the highest levels of personal integrity. In 2013, 100% of all Amdocs employees and contractors completed successfully the learning campaign and certified their acceptance of the policies. We also have an independent ethics hotline for staff to confidentially report incidents of unethical conduct and behavior. Depending on the nature of the concern, the information is forwarded to either the Amdocs human resources or internal audit departments for investigation. Code violations and the results of the investigations are reported to the Audit Committee of the Amdocs Board of Directors on at least a quarterly basis. Objectives Ethical conduct: bribery and corruption management Goals: Continue Amdocs’ compliance efforts, including: Regularly review ethical conduct policies, codes of conduct and supplementary policies to reflect changing regulation, enforcement efforts and expectations in countries of operation Conduct periodic screening across the company for risks related to bribery, corruption and other unethical/illegal behavior Monitor and review all engagements with agents and other relevant partners, including due diligence reviews and strict approval requirements Monitor and review all gift and hospitality activities, including the pre-approval process Conduct the annual ‘Excellence Meets Integrity’ educational campaign and achieve 100% compliance Implement all applicable policies and processes into acquired companies Planned activities for 2014 and future goals Ethical conduct We plan to continue regularly reviewing our ethical conduct policies, codes of conduct and supplementary policies to reflect changing regulations, the enforcement environment, and societal expectations in countries of operation. We also plan to continue monitoring and reviewing all engagements with agents and other relevant partners and all gift and hospitality activities. To ensure our activities are in line with our expectations, we plan to continue conducting periodic screening across the company for risks related to bribery, corruption and other related unethical and illegal behavior. This includes screening for risks in acquired companies, prior to and after the purchase. We will also continue to provide regular mandatory training on ethical conduct and our related policies and procedures to ensure all staff are equipped with the correct knowledge and are aware of how to make the best use of it. We plan to continue updating both online training and frontal training materials periodically. We strive for excellence, constantly improving our professionalism Amdocs’ global environment, health and safety (EHS) mission is to provide a safe and secure environment, encompassing our business, our premises, our employees and those we come in contact with, wherever we are. Amdocs provides a safe and healthy workplace by promoting the highest levels of physical and mental well-being and preventing occupational illness. At Amdocs we aim to reduce our impact on the environment and minimize our carbon footprints by reducing our energy and resource usage. The story so far Environmental responsibility We are dedicated to reducing our impact on the environment and minimizing our carbon footprint. This commitment is demonstrated by full accreditation to ISO 14001:2004 environmental management systems standard worldwide, since 2010. This accreditation enables us to manage our key environmental aspects such as energy use, greenhouse gas (GHC) emissions and waste generation. It also serves as a tool to verify regulatory compliance and meet customer expectations in the CSR realm. Amdocs’ key environmental impact is our GHG emissions. The three primary sources of GHG at Amdocs comprise of energy use in buildings and data centers (purchased electricity), employee commuting, and air travel. We manage our carbon footprint using the Greenhouse Gas Protocol Corporate Standard. Making the best endeavor to collect all relevant data for our 50 most significant sites in 2013, our carbon footprint amounted to 175,188 metric tons of CO2. A breakdown by source: Purchased electricity – 79,907 mt CO2e (46%) Air Travel – 78,137 mt CO2e (44%) Employee commuting - 17,144 mt C02e (10%) We have promoted several programs to save energy and air travel, such as improving energy efficiency of our data centers and purchasing energy-efficient computers. Other energy-saving programs include increasing shut down/turn off/sleep mode procedures; increasing hibernation time; increasing virtual PCs, which helped us decrease the number of PCs per employee; and increasing the number of video conference sessions, which decrease air travel. Additionally, as part of our wider CSR vision, we seek to minimize our carbon footprint by reducing fuel consumption resulting from employee commuting. For example, in our annual motor show held in Israel in June 2013, employees were invited to check out a selection of Alternative-Fuel Vehicles (AFVs) as part of the new car models available to them through the employee car program. Amdocs has also installed motion detectors in boardrooms as well as advanced air-conditioning units to further reduce energy consumption in our offices. Newly acquired Amdocs sites were brought in line with existing sites by installing LED lights and motion detectors. Waste is produced mainly from our office operations. We recycle our batteries, fluorescent light bulbs, paper, cardboard, polyethylene terephthalate (PET) bottles and toners. To help our employees save resources, we have set our printers to a default black-and-white double-sided printing; in addition, we use recycled print paper and copy paper in all sites. Where recycled paper is not available, we use certified forest paper. Amdocs is compliant with Waste Electric and Electronic Equipment (WEEE) regulations worldwide. At Amdocs we understand that a contented workforce is one that is actively engaged in the core values of the business and the success of our green events is an excellent example of how this theory has been put into practice. Employees at Amdocs across the globe including in the Americas, Australia, India, Israel and Europe, took part in Earth Hour and were encouraged to switch off lights at home and at work for one hour to raise awareness about the environment and excessive resource use and their understanding of environmental responsibility. Over the last few years, Amdocs was proud to organize a number of its own internal eco-awareness events. The European EHS team has carried out a number of employee eco-awareness events including tree planting, beach cleaning and bicycle commuting events. One of the events was organized in collaboration with our customer PrimeTel. The Americas EHS team joined forces with Sprint, to recycle old phones. As an incentive to ensure mobile phones are disposed of in an environmentally responsible manner, Sprint made a charitable contribution for every device collected during this campaign by Amdocs employees. Sprint ensured the proper disposal and recycling of the devices and their components. The EHS team in Israel organized a WEEE collection drive, through which employees were encouraged to bring WEEE from home for convenient recycling through Amdocs. Amdocs global EHS held a drawing competition for the children of our employees. The competition marked Amdocs Green Day, and proved to be a great educational tool for the next generation to care about the environment. 120 children from around the world took the time and the effort to participate in the competition. The theme they were given was “The Earth in our children’s eyes.” Goals: Maintain globally recognized environmental (ISO14001:2004) management systems Provide regular training, tools and online resources for employees to deal with occupational health and safety risks and issues and understand environmental aspects of Amdocs’ operations Maintain a globally recognized greenhouse gas emissions management system Set targets for lowering greenhouse gas emissions Set targets for lowering energy consumption Deploy tools to more accurately measure energy consumption with a view to improving performance over time Invest in more energy-efficient IT equipment, including data centers Develop policies to encourage telecommuting by employees to lower greenhouse gas emissions stemming from travel Metrics The performance-related data in this report is based on our verified GHG 2013 emissions. Planned activities for 2014 and future goals Energy and greenhouse gas emissions We will continue on our current trajectory for managing our greenhouse gas emissions by setting both yearly and long-term (2020) emission reduction targets for our 3 main emission sources (purchased electricity, air travel and employee commuting). Our green procurement policies will also be under scrutiny, with ambitions to invest in more energy-efficient IT equipment, including our data centers. We will also prioritize increasing the proportion of environmentally sound suppliers we work with, including electricity providers using renewable energy sources. To reduce the amount of air and road travel Amdocs employees are engaged in, we will develop policies and provide the relevant facilities to encourage increased telecommuting. In addition, Amdocs will continue to encourage employees to use alternative fuel vehicles and shared transportation for commuting. We strive for excellence constantly improving our professionalism Amdocs global environment, health and safety (EHS) mission is to provide a safe and secure environment, encompassing our business, our premises, our employees and those we come in contact with, wherever we are. Amdocs provides a safe and healthy workplace by promoting the highest levels of physical and mental well-being and preventing occupational illness. At Amdocs we aim to reduce our impact on the environment and minimize our carbon footprints by reducing our energy and resource usage. The story so far Occupational health and safety Software development, involving desk-based tasks, comprises the majority of our business activity, and so Amdocs’ occupational health and safety program is focused on the office environment, and its related hazards (ergonomics, wellness and emergency preparedness). Amdocs has had an EHS management system in place since 2008 in addition to a full Occupational Health and Safety Assessment Series (OHSAS) 18001:2007 accreditation globally since 2010. This standard helps us better identify and control our workplace hazards and motivates our employees by providing safer healthier working conditions, while helping us meet legal, industry and customer requirements. In September 2012 we launched the EHS portal on our intranet system. This site provides employees with instant, easily accessible information such as: EHS-related procedures; EHS news and planned activities; and access to training materials. The portal also serves as a library for our regional EHS coordinators who can access various EHS procedures, tools and reports. Our regional EHS coordinators are fundamental to the effective implementation of our health and safety principles and we have developed a global training program to instruct each coordinator on how to perform ergonomic workstation assessments. This training is vital and enables us to help our employees maintain correct posture and reduce musculoskeletal disorders and other related ailments. Additionally, Amdocs has introduced an e-learning office ergonomics course available to all employees, which enables employees to learn about work-related ergonomic injuries, their early signs and their symptoms. The course also offers information on how the workplace can be arranged to reduce ergonomic injuries. Amdocs prepares for emergencies by training fire marshals and first-aiders, and conducting an annual evacuation drill, at every site. Road safety education is another important aspect of Amdocs’ occupational health and safety strategy. We try to help reduce accidents by providing employees with tools and education to increase their awareness and improve their driving skills. In January 2013, we launched a road-safety partnership with Avis rental cars. The web-based driver safety program, Road to Zero, was a unique interactive video training program designed to increase awareness of road-safety issues and over 10% of all employees in the US and Canada completed the online program. Additionally, in March 2013 we launched the new Amdocs Road Safety program in a special event in our Ra’anana offices in Israel. Activities included lessons on how to release the seat belt and exit the vehicle after flipping it, a demo illustrating drunken driving through special “alcohol glasses”, learning how to correctly install boosters, etc. This activity was also held successfully in our Nazareth offices for employees and their families. Other educational activities offered in Israel for both employees and their children (“Young Drivers”) include risk management, keeping distance and accident prevention, driving and braking at the roadside, etc. Ten percent of company-owned vehicles in Israel are also equipped with Mobileye – a vision-based advanced driver assistance system that provides warnings for collision prevention and mitigation and with reverse cameras or detectors. Looking onwards, we plan on equipping all new company-owned vehicles with Mobileye systems in the next one to two years. Goals: Maintain globally recognized OHS (Occupational Health and Safety - OHSAS: 18001:2007) management systems Provide regular training, tools and online resources for employees to deal with OHS risks and issues and understand environmental aspects of Amdocs’ operations Prevent work-related illness and accidents through proactive risk mitigation processes Maintain high level of preparedness and response to emergencies in Amdocs facilities Metrics The performance-related data in this report is based on our verified GHG 2013 emissions. Planned activities for 2014 and future goals Occupational health and safety Our aim is to maintain our globally recognized OHS management system by continuing to provide regular training, tools and resources for employees to use when dealing with risks and issues they encounter. We plan to expand our OHS support to every Amdocs employee worldwide. 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