Loan Customer Welcome Information Español Important Information, Forms & Frequently Asked Questions If you would like to speak to a Customer Service Representative, please call (800) 266-7661 or send an email to service@fnba.com To receive up to the minute loan information through our automated system, please call (833) FNB-DATA or (833) 362-3282. All Qualified Written Requests, including requests for information and notices of error, regarding your loan account must be mailed to the following address: First National Bank of America P.O. Box 980 East Lansing, MI 48826 Welcome Packet & Important Forms Welcome Packet Paquete de Bienvenida Auto Pay Form Third Party Authorization Form W-9 Insurance Authorization and Mortgagee Consent Collateral Protection Insurance FAQ Change of Address GLBA Privacy Notice Loan Customer FAQs How to Contact Us and Our Hours Where can I send e-mail requests? service@fnba.com What are your hours and phone numbers? Customer Service Phone: (800) 266-7661 Fax: (517) 336-0497 24-Hour automated loan information by phone Phone: (833) FNB-DATA or 833-362-3282 Monday through Friday – 8:00 AM to 5:30 PM (Eastern Time) Saturday – 9:00 AM to 1:00 PM (Eastern Time) Credit Services (Payment issues) Phone: (800) 642-4578 Monday through Friday – 8:00 AM to 9:00 PM (Eastern Time) Saturday – 9:00 AM to 3:00 PM (Eastern Time) Insurance Phone: (800) 266-7661 Fax: (517) 336-8429 Monday through Friday – 8:00 AM to 5:00 PM (Eastern Time) Taxes and Escrow Phone: (800) 266-7661 Fax: (517) 336-8428 Monday through Friday – 8:00 AM to 5:00 PM (Eastern Time) Problems Making a Payment? General Information Taxes Insurance Year End Reporting Payments Late Charges Payoff Request Invoices Paid Off Accounts Balloon Payments Making Payments on the Internet What is Loss Mitigation? All communication by any method provided in any language other than English is for courtesy and/or information only. All mortgage documents necessary to effectuate the transaction, required by law, or required by federal regulation, will be provided in English. Routing Number: 072412435 Privacy Policy | GLBA Privacy Notice | Do Not Sell My Information | Contact ©2020 First National Bank of America, Member FDIC, Equal Housing Lender NMLS#413209 UP DOWN