Find a broker 495 Mitchell Road South, Listowel, ON, N4W 0C8 (519) 291-9300 1-800-265-3020 Click Here for COVID-19 Information × See more Compliments & Complaints Have a compliment or a complaint – we want to hear from you! Trillium Mutual prides itself in providing excellent service to our members. Your feedback will help us to continue to meet this standard. Please tell us your story! Have you had a recent experience with a claims adjuster, risk technician, or any other staff member that you would like to tell us about? Have you recently used one of our meeting rooms? – please fill out our Customer Satisfaction Survey. If we haven’t met your expectations, we welcome the opportunity to try and make it right. First, please call your broker or agent to review your concern. If your inquiry still remains unresolved, or you want to talk it through with Trillium, please call us at 1-800-265-3020 and ask to speak to any member of our management team. If you wish to escalate further, please contact our Ombudsman; Bryan Hicks Ombudsman Trillium Mutual Insurance Company 495 Mitchell Road S. Listowel, ON N4W 0C8 Tel: 1-800-265-3020 ext. 5717 Please submit your complaint in writing including; your name, address, policy or claim number a telephone number that we can reach you at during business hours the nature of your complaint and your desired resolution. We will respond to you within 30 days with the company’s final position. If you are still dissatisfied with the company’s final position, you can pursue the complaint further by contacting: Financial Services Regulatory Authority of Ontario 5160 Yonge Street, 16th Floor Toronto, ON M2N 6L9 Phone: (416)-250-7250 Toll Free: 1-800-668-0128 TTY: 1-800-387-0584 Fax: (416)-590-7070 Email: contactcentre@fsrao.ca Website: https://www.fsrao.ca/ask-question-file-complaint-or-report-fraud The FSRA Complaint form (including instructions) can be downloaded here: https://www.fsrao.ca/industry/home-life-and-health-insurance-sector/general-insurance-forms-and-documents/if-018 FSRA regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Its main reception area is located on the 17th floor. © 2021 Trillium Mutual Insurance. All rights reserved. Crafted by Candybox

Find a broker 495 Mitchell Road South, Listowel, ON, N4W 0C8 (519) 291-9300 1-800-265-3020 Click Here for COVID-19 Information × See more Public meeting rooms Our available meeting rooms Our facility includes a number of meeting rooms that we make available to non-profit, agricultural and other community based organizations. Listed below is a brief description of each. Perth/Bruce Formosa Elma Elma & Fermosa combined These are small meeting rooms with a conference table and a capacity of six. Included is a large screen monitor for projections and an audio conference host device. Book a room Please fill out the form and a Trillium Mutual representative will contact you shortly. Organization name Primary contact name* Email* Phone Requested room Elma Formosa Perth/Bruce Elma & Formosa combined How can we help? © 2021 Trillium Mutual Insurance. All rights reserved. Crafted by Candybox