Home Services Solutions Partners E-learning We Contacts Newsletter Newsletter Archive Login Services Startup (1) Call Center Start up Consulting (7) Customer Experience Process design Strategic consulting Operations Organization Consultancy Performance Management Consulting Hr Technological Consulting Training (5) Development Center Funded Training E-learning training Leadership Academy Training plans Training (1) E-learning Training Selection (3) Head Hunting Recruiting Selection Bechmarking (3) Benchmarking what it is Sector benchmarking Benchmarking Portal Outsourcing (1) Outsourcing Expand All Collapse All Follow us LinkedIn Twitter Newsletter Call Center And Human Resources by Franco Angeli Fourth edition Call Center And Human Resources Personnel management as a strategic element of the organization This text comes from the experiences developed through the management of selection and training projects for Call Center personnel and from the testimonies of managers who operate in this dynamic sector. Download part of the book in PDF format: Download 468KB SERVICES In recent years we have developed a wide range of services. We leave you to deepen in the specific sections the types of service we have developed. What we are interested in addressing here is our approach to service management, which is the result of the integration of Richard Norman's models, Harvard's Eskett model and Erika Leonardi's Italian methodological reflections. Development Center Head Hunting Funded Training E-learning training Leadership Academy Customer Experience Process design Operations Organization Consultancy Strategic consulting E-learning Training Selection Benchmarking what it is Sector benchmarking Benchmarking Portal Recruiting Training plans Technological Consulting Consulting Hr Performance Management Outsourcing Call Center Start up Resources Callcenter by Creattività Srl - VAT 04312710967 © 2012 Creattività Srl PrivacySite MapContacts