Awards & Ratings Reviews Cars For Sale Sell My Car Business Car Ratings Privacy Policy Privacy Policy English Español Deutsch Français This privacy policy is effective as of September 2, 2021. Please note that this privacy policy will be updated to reflect any important changes in the way we handle your personal data or any changes in applicable laws. This privacy policy describes how J.D. Power and its affiliates ("J.D. Power" or "we" or "our" or "us") collect, use, and share information about you as well as your rights and choices about such collection, use and sharing. This privacy policy applies to your use of any of our websites, apps, or other services that reference this privacy policy or that are otherwise described in this privacy policy as a J.D. Power offering or method of information collection (collectively, the "Service"), including offline collection of information. This privacy policy applies unless you are in a country where we maintain a country privacy policy listed to the right under "Country Policies". For visitors from the countries and regions listed under the "Supplements" heading, this privacy policy and the applicable supplement will apply. If you do not agree and consent to this privacy policy, discontinue use of the Service. While this privacy policy is intended to describe the broadest range of our personal information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a country may limit the types of personal information we can collect or the way we process that personal information. In those instances, we adjust our internal policies and/or practices to reflect the requirements of local law. If you have any questions about our privacy practices, please contact us as set forth in the "Contact Us" section. This privacy policy covers the following: How do we collect information? What types of information do we collect? Information we collect automatically Information we collect on behalf of our clients How do we use your information? How do we share information? Tracking technologies Your choices How to opt-out How is information protected? International transfers Special note about children Changes to this privacy policy Contact us How do we collect information? The following are examples of the ways we collect information about you: Through your survey responses in connection with market research conducted by J.D. Power or commissioned by one of our enterprise customers. Through your use of our websites, including jdpower.com, pinpowerdealer.com, nadaguides.com, b2b.nada.com and darwinautomotive.com. Through your use of our mobile apps, including the J.D. Power App, J.D. Power MarketValues, J.D. Power Events, UCG VIN Scan and J.D. Power Know & Go. Through phone calls, emails and/or other forms of communications with you. From other sources, including automobile dealers with whom we have contractual relationships, and other third party sources that are part of our Power Information Network (PIN) operations. We collect, and in the last 12 months we have collected, information from the following sources: affiliates with your consent or where we act as their service provider, clients who ask us to process personal information on their behalf, service providers acting on our behalf, social media platforms where you choose to interact with us or through tools provided by these platforms, automobile dealers with whom we have contractual relationships, as noted above, data brokers from which we purchase demographic, location and other data to supplement the data we collect, partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities, and demographic or aggregate information from publicly-available sources such as open government databases or other data in the public domain. What types of information do we collect? The information we collect sometimes includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. The categories of information we collect about you, and have collected about you in the last 12 months, include the following: Identity information, including your first name and last name. Demographic information, including date of birth, gender, country, and other demographics. Contact information, including your address, email address and phone number. Credentials and Authentication Information, including your username, password, password hints, and other information for authentication and account access. Payment Data, including payment instrument number (such as a credit card number), and the security code associated with your payment instrument. Vehicle transaction information, including your vehicle identification number, make and model of vehicle purchased or leased, and details of purchase transaction, including lease and finance information collected as part of our PIN operations. Profile Data, including interests, favorites, and other profile data. Content that you create, load, or share on the Service, such as survey responses, recordings, photos, videos and product reviews. Job Applicant Data necessary to consider you for a job opening if you submit an application to us, including your employment history, resume, transcript, writing samples, and references. You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information. Information we collect automatically In addition, we automatically collect information when you use the Service. The categories of information we automatically collect, and have collected in the last 12 months, include the following: Service Use Data. We collect data about how you use the Service and interact with us, such as the features you use, the pages you visit, the e-mails, content and ads you view, the products you purchase and consider, the time of day you browse, your referring and exiting pages, and other similar information. Device Connectivity and Configuration Data. We collect data about the type of device or browser you use, your device's operating software, your device's regional and language settings, your IP address, MAC address, device advertising ID (e.g., IDFA or AAID), other device identifiers, device carrier, time zone, network status, browser identifier, location, internet service provider, operating system and other information that alone or in combination may be used to uniquely identify your device or computer. Location Data. We collect data about your device's location, which can be precise (e.g., latitude/longitude data) or imprecise (e.g., location derived from an IP address or data that indicates a city or postal code level). Information we collect on behalf of our clients. For certain Services, we collect and process information about individuals (including through Tracking Technologies, defined below) at our clients' direction ("Client Data"). Client Data has historically included identity data, demographic information, contact information, content, service use data, device connectivity and configuration data, and location data, among other information. To the extent we combine Client Data with information we have collected about you through the Service, we will treat the combined information in accordance with the practices described in this privacy policy, plus any additional restrictions imposed by our clients or other partners or vendors with whom we may be working with when processing such information. We are not responsible for how our clients treat the information we collect on their behalf, and we recommend you review their own privacy policies. How do we use your information? We collect and use information for business and commercial purposes in accordance with the practices described in this privacy policy. In addition to the "Additional details about how we use survey research" section below, our business purposes for collecting and using information, including in the last 12 months, include to: manage the Service. perform services requested by you and provide customer service. conduct market research into consumer preferences and attitudes around a variety of products and services, including surveys. verify consumer responses if needed to ensure the accuracy of our research. enter you for a sweepstakes, contest or other promotion. share your product reviews on the Service and on other services. communicate with you, including to respond to inquiries. process payment information for your purchases. manage our contractual relationship with you. send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages. link or combine your information with other information we get from other sources. create data for analytics, segmentation for personalized advertising, or statistical market models. develop and send you direct marketing for products and services including ads and communications about our and other entity products, offers, promotions, rewards, events, and services. serve advertising tailored to your interests on our Service and other services. enhance security, monitor and verify identity or service access, combat spam or other malware or security risks. comply with law or a legal process (including a court or government order or subpoena), enforce this privacy policy or our legal rights, prevent and address fraud, and protect the rights, property or safety of J.D. Power, our clients, our users and/or the public. conduct audits, collect and assess feedback, identify usage trends, measure ad effectiveness and evaluate and improve our products, services, marketing and client relationships. as otherwise permitted under this privacy policy or as otherwise authorized by you. Notwithstanding the above, we may use information that does not identify you (including information that has been de-identified) without obligation to you except as prohibited by applicable law. Additional details about how we use survey research Your participation in market research surveys helps our clients measure customer satisfaction and produce better quality products and services. As a survey participant, your information will be used in accordance with this privacy policy, except that you will never be contacted for sales or marketing based on your survey responses without your express consent. If you are completing a J.D. Power survey as a member of another entities' panel, we will also follow any additional restrictions imposed by that panel's privacy policy. While participating in a survey, you may be given the option to submit a photo, video or audio recording for facial expression and/or voice analysis. Submission is always optional, and we will only conduct this type of analysis with your express consent. You can withdraw your consent at any time. How do we share information? We share information in accordance with the practices described in this privacy policy. In addition to the "Additional details about how we share survey research" section below, we share information about you, and have shared information about you in the last 12 months with the following categories of entities: With our service providers as necessary to enable them to provide services to us. Examples include service providers who help with marketing, billing, accounting, processing credit card payments, data analysis, data matching, technical support and customer service. Service providers are prohibited from using your information for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes except as prohibited by applicable law. With our partners that are engaged in joint sales or product promotions. We also allow certain partners to integrate components of our services into their own websites and apps. Please be aware that we do not control our business partners' use of such information. Our partners are responsible for managing their own use of the information collected in these circumstances. We recommend you review the privacy policies of the relevant partner to find out more about their handling of your personal data. With vendors and other entities, such as ad networks and analytics providers, in connection with tailoring ads, measuring and improving our Service and advertising effectiveness. These entities may act as our service providers or, in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the "Advertising and Analytics" section below. With our clients in connection with our processing of your information on their behalf or to provide them with our products or services. For example, we share your information with our clients to conduct market research services, respond to your questions and comments, comply with your requests, market and advertise to you, and otherwise comply with applicable law. We may also share market segments or license information as part of products and services offered to our clients. Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials. For legal purposes, as reasonably necessary to comply with law or a legal process (including a court or government order or subpoena), to detect, prevent, or otherwise address fraud, security or technical issues, to enforce this privacy policy, and to protect the rights, property or safety of J.D. Power, our users, and/or the public. With our affiliates and subsidiaries for purposes consistent with this privacy policy, including customer support, marketing, and technical operations. In such cases, our subsidiaries and corporate affiliates will also meet the data protection obligations contained in this policy. During a corporate transaction, such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, we reserve the right to sell, transfer or otherwise share some or all of our business or assets, including your information. We will make reasonable efforts to require the recipient to honor this privacy policy. Facilitating Requests. We share information at your direction, such as when you request that we share your interest in a vehicle with a dealership or when you request that we share your interest in a service with a third party, such as an after-market warranty service provider. Consent. We may share your information with notice to you and with your express consent. Without limiting the foregoing, in our sole discretion, we may share aggregated information which does not identify you (or de-identified information about you) with third parties or affiliates for any purpose except as prohibited by applicable law. Additional details about how we share survey research As a survey participant, your information will be used in accordance with this privacy policy, except that we will not share your survey responses with another party for sales or marketing purposes without your express consent. Tracking technologies We use various technologies to collect the information identified above under the "Information we collect automatically" section ("Tracking Technologies"), including the following: Cookies and pixel tags Cookies are small data files that contain a string of characters, such as an anonymous unique browser identifier. Cookies are stored on your computer or other device and act as tags that identify your device. Our servers and those of other entities we work with send your browser or device a cookie when you visit our websites, and we, along with our clients and partners, do likewise on their websites or through their multi-site platforms. A pixel tag (also known as a web beacon) is an invisible 1 x 1 pixel that is placed on certain web pages. When you access a webpage, pixel tags generate a notice of the visit and permit us to set or read our cookies. Pixel tags are used to track activity on a site by a particular device. Even if you turn off cookies, pixel tags can detect a unique website visit. We (and the entities we work with) use cookies to, among other things, "remember" you when you visit a website, track user trends, measure ad effectiveness and collect information about how you use our websites, use our clients' websites or interact with our or our partners' advertising. We also use cookies to provide relevant content to you and replace irrelevant ads with ads that better match your interests. Mobile identifiers and SDKs We also use, or partner with clients or service providers that use, mobile SDKs to collect information, such as mobile identifiers (e.g., IDFAs and Android Advertising IDs), and information connected to how mobile devices interact with our websites or services. The SDK is computer code that app developers can include in their apps to enable ads to be shown, data to be collected, and related services to be implemented. We use this technology to analyze or measure certain advertising through mobile applications and browsers based on information associated with your mobile device. If you'd like to opt-out from having ads tailored to you in this way on your mobile device, please follow the instructions in the below section titled "Your AdChoices". Location-Identifying technologies GPS, WiFi, Bluetooth, and other location-aware technologies may be used to collect precise location data when you enable location-based services through your device. Location data may be used for purposes such as verifying your device's location and delivering or restricting relevant content and advertising based on that location. Some information about your use of the Service and other services may be collected using Tracking Technologies across time and services and used by us and other entities (sometimes in combination with vehicle transaction information collected as part of our PIN operations) for purposes such as to associate different devices you use, deliver relevant ads and/or other content to you on the Service and other services and more efficiently analyze online or offline consumers. In addition, in the future, we may elect to use various other existing – and as of the date of this privacy policy, yet to be created – Tracking Technologies. Other services Our Service contains content from and hyperlinks to websites, locations, platforms, and services operated and owned by separate entities. We also may allow you to connect our Service to another service or may offer our Service through another service (such as a brand page on a social media platform). The services operated or owned by separate entities may use Tracking Technologies to independently collect information about you and may solicit information from you. The information collected and stored by those entities, whether through our Service or another service, remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use. Analytics and advertising Our Service contains Tracking Technologies owned and operated by other entities. For example, we use Tracking Technologies from analytics providers, such as Google Analytics, to help us analyze your use of the Service, compile statistical reports on the Service's activity, and provide us with other services relating to Service activity and internet usage. We also work with ad serving services, advertisers, and other entities to serve ads on the Service and/or on other services ("Interest-based Advertising"). These entities may use Tracking Technologies on our Service and on other services to track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you on the Service and other services or third party devices after you have left the Service. We serve ads on and through other services, such as Facebook and Google, that are targeted to reach people (or people similar to people) who have visited our Service or are identified in one or more of our databases ("Matched Ads"). This is done by us uploading a customer list to another entity or incorporating a pixel from the entity on our Service, and the entity matching common factors between our data and their data. We may also share online identifiers and vehicle transaction information about you with our customers and partners to measure ad effectiveness and support marketing analytics, segmentation and statistical models. As indicated above, these entities may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use. For further information on the types of tracking technologies we use on the Service and your rights and choices regarding analytics, Interest-based Advertising, and Matched Ads, please see the "Information Collected Automatically" and "Your Choices" sections. Your choices Tracking technology choices. Cookies and Pixels. As discussed above, most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations. App Technologies. You can reset your device advertising Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. You can stop all collection of information via an app by uninstalling the app. Location-Identifying Technologies. The location data collected through an app depends on your device settings and app permissions. You can exercise choice over the location data collected through our apps by (i) for GPS data, disabling location in your device settings or disabling location permissions to that app; (ii) for Bluetooth data, disabling Bluetooth and any Bluetooth scanning option in your device settings; or (iii) for WiFi data, disabling WiFi and any WiFi scanning option in your device settings. You can stop collection of all location data via an app by uninstalling the app. Please be aware that if you disable or remove Tracking Technologies some parts of the Service may not function correctly. Do not track Because there is no commonly accepted response for Do Not Track signals initiated by browsers, we do not presently respond to them. Google analytics You can opt-out of your data being used by Google Analytics through cookies by visiting tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on. Your AdChoices J.D. Power participates in the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. Some of the entities that collect information from or about you on the Service also participate in the DAA program. The DAA program offers a centralized location where users can make choices about the use of their information for online behavioral advertising. To learn more about the DAA and your opt-out options for their members, please visit (i) for website opt-out, aboutads.info/choices and (ii) for mobile app opt-out, aboutads.info/appchoices. In addition, some of these entities may be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, please visit networkadvertising.org/choices. To learn more about your EU Online Choices, please visit youronlinechoices.eu. Opting-out only means that the selected members should no longer deliver certain Interest-based Advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). You can opt-out of us using your data for Matched Ads by contacting us as set forth in the "Contact Us" section below and specifying that you wish to opt out of matched ads. We will request that the service not serve you matched ads based on information we provide to it. Alternatively, you may directly contact the applicable technology service to opt out. You can find out how to opt-out from Live Ramp by visiting liveramp.com/opt_out. You may also limit our use of information collected from or about your mobile device for purposes of serving online behavioral advertising to you by going to your device settings and selecting "Limit Ad Tracking" (for iOS devices) or "Opt-out of Interest-Based Ads" (for Android devices). Please note that if you opt-out of online behavioral advertising using any of these methods, the opt-out will only apply to the specific browser or device from which you opt-out. We are not responsible for effectiveness of, or compliance with, any opt-out options or programs offered by other entities or the accuracy of their statements regarding their programs. How to opt-out Email You have the right to opt-out of any marketing or survey communications from J.D. Power. You can opt-out of receiving promotional e-mails or surveys from us at any time by following the instructions as provided in e-mails or surveys, clicking on the unsubscribe link, or e-mailing us at the e-mail address set forth in the "Contact Us" section with the word UNSUBSCRIBE in the subject field of the e-mail. Please note that you cannot opt-out of non-promotional e-mails, such as those about your account, transactions, servicing, or J.D. Power's ongoing business relations. Text messages and phone calls. When you complete a market research survey, we may request your phone number. If you give us your phone number or if you shared your phone number with one of our market research clients, you consent that we and/or our service providers may, from time to time, call or text you on your cell phone (using predictive dialers and/or Automatic Telephone Dialing Systems – and, also, pre-recorded calls in the case of phone calls) for market research surveys, to provide reminders, or to offer you additional survey opportunities. You can opt-out of receiving text messages or calls to your phone number at any time by (i) for text messages, texting "STOP" in response to any text message you receive from us or contacting us as set forth in the "Contact Us" section and specifying you want to opt-out of text messages; and (ii) for calls, requesting opt-out during any call you receive from us or contacting us as set forth in the "Contact Us" section and specifying you want to opt-out of calls. How is information protected? We take appropriate steps including physical, technical, human and organizational measures designed to help protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. International transfers J.D. Power is headquartered in the United States and has affiliates and service providers around the globe, and your information is transferred to the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction. If you are accessing the Service from outside of the U.S., please be aware that information collected through the Service, including personal data, may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this privacy policy. Special note about children Our Service is not intended for children. We do not knowingly collect information from children as defined by the Children's Online Privacy Protection Act "(COPPA") or other applicable law. In the event that we learn that we have inadvertently collected information from a child, we will delete that information as quickly as possible. If you believe that we might have any information from a child, please contact us as set forth in the "Contact Us" section. Changes to this privacy policy We reserve the right, at any time and without notice, to add to, change, update, or modify this privacy policy by posting such change, update, or modification on our website. Any such change, update, or modification will be effective immediately upon posting on the website. Accordingly, we encourage you to refer to this privacy policy on an ongoing basis. This privacy policy is current as of the date which appears at the top of this privacy policy. We will treat your information in a manner consistent with the privacy policy under which it was collected, unless we have your consent to treat it differently. By using our Service following any privacy policy change, you freely and specifically give us your consent to collect, use, transfer, and disclose your information in the manner specified in the then-current privacy policy. If the changes are material, we may provide you additional notice to your e-mail address. In the event of any inconsistencies between the English version or a translated version of this privacy policy or a country or region supplement, the English version shall prevail. Contact us If you have any questions or complaints regarding our privacy practices or this privacy policy, contact us via email or mail at the addresses below. Additional methods of contacting us are listed in the country and region supplements and policies linked on this page. Email: jdpowerprivacy@jdpa.com Address: Privacy Official J.D. Power 30870 Russell Ranch Road, Suite 300 Westlake Village, CA 91362 SUPPLEMENTS California Nevada Europe Canada México (Aviso de Privacidad) COUNTRY POLICIES 日本 中国 Real insights from real owners © 2021 J.D.Power. All rights reserved. Research & Shopping Awards & Ratings Car Reviews Research Cars for Sale Car Deals Car Shopping Guides Types of Cars Automotive News Sell My Car Company About us Advertise Subscribe Careers J.D. Power Vs. The Rest Used Car Values Legal Terms of Use Privacy Policy Do Not Sell My Information Ad Choices Help & Media Business Products FAQ Contact Us Car Loan Calculator