My Home My Business Accessibility tools Energy Home Services Smart Home Help & Support My Account Important information about call centre wait times & the transfer of customers from other suppliers to British Gas. Our call centres are busier than usual due to the ongoing disruption in the energy market. Please help us keep our phone lines free for vulnerable customers and emergencies by doing what you can online. Welcome Social Energy Supply Ltd , Neon Reef, Zebra Power, Bluegreen Energy customers. You're in safe hands & your supply won't be affected. Here are the latest updates for customers joining us from PFP Energy, MoneyPlus Energy and People's Energy. You can still contact your old supplier if you have any questions. How can we help you today? Search for a keyword or question Search Popular topics Gas & Electricity Take a look at these handy articles to help with your energy questions. Paying your energy bill Problem with my bill Where to top up pay as you go meter Heating & HomeCare Simple guidance on what to do if you need a repair. Book an engineer If your heating isn't working Covid 19 New to British Gas Get help with your online account or if you're new to British Gas. Has your energy supplier gone bust? Our latest tariffs My account Help categories Emergencies Find out what to do if you have a gas, electrical or other type of emergency Emergencies Bills & payments Everything you need to understand your bill, including how to pay and how to set up a Direct Debit Bills & payments My account Find out what you can do with your online account or on our app My account Meters Everything you need to know about smart meters, conventional meters and pay-as-you-go meters Meters Moving home What to do if you're moving home, opening or closing your account with us Moving home Struggling to pay We can help you in lots of ways, including if you're facing hardship caused by Covid-19 Struggling to pay Appliances & engineers Includes instructions to repair appliances and how to book annual service visits Appliances & engineers Breakdowns How to book a repair and what to do if you don't have gas or electricity Breakdowns HomeCare Help How to upgrade, renew or make changes to your HomeCare cover and how to get in touch with us HomeCare Help Smart Home Find answers to our frequently asked questions about smart tech. Smart Home Helpful advice Find useful guides and expert tips over on our blog, The Source. Our blog Contact Us If you prefer to get in touch by calling us, you can find our telephone numbers here Speak to us The Company About us British Gas Business Hive Active Heating Centrica PLC Information Terms & conditions Privacy policy Cookie settings Legal information Access for all Modern slavery transparency statement The Source Blog Support Emergencies Complaints Complaints performance Performance standards Responsible disclosure Priority Service Register Download our app Social channels British Gas proudly supports © British Gas 2021