Our response to recent gas market events A to Z About us Services Systems Change Resources News Calendar Help and support 3 Home About us Business plan Discover how we engage with our customers to plan our budgets and spending for the next financial year. On page contents – Our business planning process – Get involved – Business planning for 2022 – Customer engagement timeline 2021 – Business Plan 2022 documents – Supplementary information – Archive Our business planning process Our business planning process is designed to assess our running costs and present an investment case for us to support the needs of the industry. During this process, we engage with our customers at every stage for feedback on the investments we believe will deliver the greatest value. A 6-stage process The process is divided into six stages: Principles and Approach – draft Principles and Approach – final Business Plan – draft 1 Business Plan – draft 2 Business Plan – draft 3 Business Plan – final Collaboration and transparency Our ‘Principles and Approach’ and ‘Business Plan’ documents are produced through working collaboratively and transparently with our customers. This enables us to effectively meet the needs of the industry and deliver a superior customer experience. Extensive engagement with customers We engage extensively with customers using individual and constituency meetings, in addition to the DSC Contract and Change Management committees. Customers’ feedback is then incorporated into the draft versions of the documents, which are then finalised at the end of the engagement process. Principles and approach stages At the beginning of the business planning process we share our principles and approach with customers for their input. The ‘Principles and Approach’ document outlines the strategic direction and focus for our next business plan. Business plan stages Once our ‘Principles and Approach’ document has been finalised, we produce a draft version of our proposed business plan. The draft version of the business plan is then shared with customers through a 2-way engagement process. Our business plan goes through three sets of iterations with customers, before the final plan is approved and published. Get involved in the business planning process We encourage all our customers to give feedback on our business plans. You can download the latest version of our business planning documents below and email us your feedback. Alternatively, you can contact your Customer Advocate for more information and support. Email feedback Business planning for 2022 The publication of our Business Plan 2022 Principles and Approach marks the start of our process to engage customers on the strategic direction of Xoserve. Our extensive engagement process ensures our customers have a say in the investments we believe will deliver the greatest value from April 2022 to March 2023. Customer engagement timeline 2021 The timeline below shows the consultation periods for each of the documents we produce for the business planning process for 2022. Business Plan 2022 documents Below are the business planning documents for our 2022 Business Plan. Supplementary information Below are additional documents that have formed part of our 2022 Business Plan process. Archive Below is an archive of business plan documents from 2019-2021. 2021 Business Plan 2020 Business Plan 2019 Business Plan Our vision and strategy Business plan Annual review What we do Who we work with Information for gas consumers Our leadership team Accreditations and memberships Careers Governance Supplying services to Xoserve Your customer team Is this page useful? Yes No Cookie Control Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I AcceptI Do Not AcceptSettings