News Blog About Events Careers Contact Support Centre EN 0844 873 1418 Request a Demo eSuite Platform Industries Partners Resources > eSuite > Retention & Recovery Retention & Recovery Maximise Recurring Revenues & Minimise Churn Retain, Optimise & Predict Reduce Involuntary Churn by More Than 90% Significantly reduce involuntary churn and maximise recurring revenues with retry rules, card updater services & payment windows Read more Save >30% Of Customers Annually With Optimised Billing Fine-tune recurring transactions to boost approval rates globally through optimised billing and payment routing Read more Boost Subscriber Retention & Win-back Rates Proactively retain and win-back subscribers using personalised cancellation flows and marketing campaigns to incentivise & reward Read more Accurately Predict Up to 90% of Churning Customers Gain insight into customers most at risk of churn and target with a range of communications and offers to increase ARPU & minimise churn Read more Reduce Involuntary Churn by More Than 90% An estimated ~30% of churn is attributed to involuntary, unwanted churn and revenue loss. eSuite’s churn prevention capabilities can drastically reduce involuntary churn rates to less than 2%, with a range of tools to maximise transaction success & stabilise your bottom line. Account Updater Services (Visa & Mastercard) – Minimise loss of business due to subscriber payment details becoming outdated or replaced. Intelligent Retry Rules – Maximise subscriber lifetime value by crafting highly configurable retry attempts for failed payments over a prolonged period. Payment Windows – Increase transaction approval rates by more than 50% by presenting renewal payments at optimal days and times on a per-country basis. Get The Churn Prevention Whitepaper Save >30% Of Customers Annually With Optimised Billing There are commercial benefits to fine-tuning recurring transactions and optimising the billing process. In doing so, companies can boost approval rates on a global scale and minimise risk of involuntary churn. Pre-authorisation Transactions – Gain insight pre-renewal on whether a payment is likely to succeed, offering a window of opportunity to communicate and update card details. Payment Routing – Process transactions through local acquirers to increase payment success and reduce cross-border transaction fees. Card on File & Transaction Flagging – Increase renewal rates by storing authorised payment details for repeat purchases, and append flags to indicate recurring transactions. Get The Comprehensive Guide Boost Subscriber Retention & Win-back Rates There are some subscribers who will actively decide to cancel their subscription due to concerns surrounding price, experience or quality. eSuite offers various retention solutions to retain subscribers on the verge of leaving and to win-back any lost custom. Offers & Discounts – Optimise cancellation flows by serving up various personalised promotions. Switch Packages – Enable subscribers to upgrade, downgrade or switch to a more suitable package or payment method. Pause Subscriptions – Temporarily pause payments and entitlements for subscribers with financial concerns. Win-back Campaigns – Build & deploy highly personalised product packages and promotions to incentivise customers to return. Watch The Webinar On-demand Accurately Predict Up to 90% of Churning Customers Identifying subscribers most at risk of churn enables media companies to target them with effective retention strategies and tailored communications before they have the chance to leave. eSuite utilises machine learning to generate predictive churn algorithms to analyse a series of systematic data points, accurately identifying up to 90% of subscribers most at risk of churn. This incredible insight into subscriber data is provided to companies as a monthly report of those subscribers who are likely to churn, enabling you to act decisively and target effectively, while also better informing finance teams with revenue predictions. Download The Factsheet Explore More Modules Everything You Need to Develop a Successful Paid Content Strategy Intelligence & Decisioning Track the behaviour of anonymous & existing web and app visitors and apply automated, rule-based decisions & personalised experiences. Acquisition & Conversion Create highly targeted marketing campaigns, promote voucher codes, offer free trials, eliminate guesswork and optimise your marketing resources. Identity & CRM Know your customer by offering a comprehensive registration and Identity Management ecosystem. Revenue & Billing Sell any physical/digital product or subscription across multiple platforms including mobile, web and Connected-TV. Retention & Recovery Protect subscription revenues with predictive churn algorithms and the application of advanced customer retention services. Analytics & Reporting Our fast, insightful analytics help you deliver the right data, to the right people, at the right time. See how we helped 'Berliner Verlag' When entrepreneurial new owners acquired Berlin’s premiere news publisher, Berliner Verlag (BV), in 2019, they did so with a clear strategy in mind. They wanted a future proof solution with flexibility for the digital... View Case Study “By implementing eSuite we significantly reduced operational costs almost overnight. At the same time, we are much more efficient as a team because daily tasks are so much easier to complete. This gives us more time to focus on delivering our strategy more quickly. ” Marvin Ebker Head of Customer Service, Berliner Verlag See Retention & Recovery in Action First Name* Last Name* Work Email Address* Company* Phone Number (+ dial code) Tick this box to opt-in to ongoing marketing communications from MPP Global. 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