CORNHUSKER PPD 402.564.2821 cornhusker@cppd.us ABOUT CPPD BILLING SERVICES GOODWILL FUND IRRIGATION SAVINGS / REBATES SAFETY OUTAGES JOB OPENING Service Fees / Community Assistance Information Community Assistance Information Whether you are a new customer or one who has received service from Cornhusker Public Power District for a long time, you are important to us. The following is a list of our fees to insure continued reliable service. Fees Residential deposit: $250 Late charge fee for residential service: $10 Collection fee: $20 Reconnect fee during business hours: $35 Reconnect fee after business hours: $250 Non-sufficient funds check: $34 Security Deposit A customer deposit of $250 is required for all new accounts with approval of Cornhusker Public Power District. We may require a larger amount for the security deposit for former customers who terminated service owing a bill which was submitted to an agency for collection or for services disconnected for non-payment. A larger deposit may be required for commercial and industrial services. Late Charge Fee Electric payments received after 4:30 p.m. on the 20th of the month are subject to a late charge of $10. Collection Fee If payment is not received by the 20th of the month a “reminder notice” will be mailed out giving seven working days to pay or be subject to disconnection. If payment has not been received or arrangements for payment made by the due date on the reminder, the account is subject to a collection fee of $20. Reconnect Fee If the customer is disconnected, the service will not be reconnected at this location or any other location until full settlement is made, including a reconnection fee. A reconnection fee of $35 during normal business hours and $250 after business hours will be accessed. Unpaid Accounts A finance charge of 1 1/3 percent per month (16 percent annual percentage rate) will be applied to unpaid balances. This will be applied to all accounts not paid within the current month’s billing cycle. If you have a dispute about the billing, you may contact the Chief Financial Officer or General Manager at PO Box 9, Columbus NE 68602-0009, (402) 564 2821, with a written statement setting forth the reasons for the dispute and the relief requested. If a statement has been made by the customer, a conference shall be held within 14 days, service will not be disconnected pending such conference. Failure to attend a scheduled conference will result in immediate discontinuance of electric service. Regulation pursuant to discontinuance of electric service: disconnection may be postponed or prevented upon presentation of a duly licensed physician, PA or APRN’s certificate which shall certify that a resident within the customer’s household has an existing illness or handicap and would suffer an immediate and serious health hazard if electric service were discontinued. Such certificate shall be filed with Cornhusker PPD within 5 days (excluding holidays and weekends) of receipt of final notice and will prevent the disconnection of electric service for a period of at least thirty days from such filing. Only one postponement of disconnection will be allowed for each incidence of non-payment of any due account. Installment payments for payments of past due accounts may be arranged. Such installment payment will be in addition to any current electric utility charges. Welfare recipients may qualify for assistance in payment of utility bills and should contact their caseworker in that regard. Unhonored Check When an insufficient funds check has been returned from a bank, the account is turned over to a collection agency for collection. The agency sends a letter requesting payment within seven working days from the date they were notified from the bank. Payment will be required by money order or cashier’s check which will include a $34 charge. If payment is not received, the service will be disconnected without further notice. The above fees are subject to change without notice. Text alert sign-up Customers wanting to receive text alert notifications of district-wide outages sign-up by using this link. This is not a sign-up for load control text messages. If you are interested in load control text messaging, please call our office at 402 564 2821. SERVING SIX COUNTIES Boone County Colfax County Greeley County Nance County Platte County Wheeler County Employee Login | Mobile App Support Copyright © Nebraska Public Power District