Bill Pay Customer Service Current Events Publications Water Quality Employment About Us If you have a water or sewer emergency call 425.337.3647 Service Disconnection and Late Penalty Moratorium Ended September 30, 2021 To further assist our customers, the Board of Commissioners authorized an installment plan for any customer who is three or more bill periods past due. This will allow customers to make installment payments on their past due balance while maintaining service. Customers three or more bill periods behind will automatically be enrolled in the installment plan, others (less than three bill periods behind) may submit a request. The example to the right summarizes the basic installment plan process. Affected customers will be mailed a letter outlining their past due balance; the length of their installment plan; and the amount of their bi-monthly installment plan payment. Customers will then see their current charges, as well as their new installment charge on their next invoice. To avoid Service Disconnection, a customer must pay their current charges and their current installment payment by the due date. There will be no fee or interest charges associated with the installment program. The first service disconnections are scheduled for January 5, 2022 and will affect customers with a bill date of October 31, 2021. The District will continue to provide a Payment Reminder Notice and Shut-off Notice prior to any service disconnection. Customers will be provided with an extension upon request, which will extend their due date by typically 7-15 days after the regularly scheduled service disconnection date. Customers may pay their installment balance early. The District will require installment balances to be paid in full upon sale of the property. The District will be required include the total installment plan balance in any escrow request for a final or estimated utility bill. In addition, property owners with tenants on an installment plan, will be required to pay the remaining installment plan balance prior to adding a new tenant to the account. See below for information on Rental Assistance. Rental Assistance The District received notice that Snohomish County is providing rental assistance through Volunteers of America. Information on the program and how to apply for the assistance can be found at: www.voaww.org and 2021 Rental Assistance Warning: Scammers Are Actively Targeting Washington Residents The District has recently received several reports from customers of scammers targeting District customers by text and telephone calls. The District is warning customers about this increased phishing and scamming activity and also their increased level of sophistication. More information can be found on our scam notice webpage. Don't flush wet wipes! "Flushed 'wipes' causing increase in clogged sewers during coronavirus outbreak" Board of Commissioners Meeting - Open to the Public The next meeting will be held on Tuesday, November 23rd at 5:30 PM. The public may attend and comment in person or via telephonic access; telephonic access is encouraged. In person attendees will be required to submit to a health screening, wear a CDC approved face covering and observe social distancing guidelines. There will be an opportunity for public comment at the beginning of the agenda. If you are planning to speak please contact us at 425-337-3647x212 in advance so that we may call upon you at the appropriate time. To attend the meeting via telephone, please use the conference information below: Telephone Number: 206-412-5430 Conference ID: 685 705 88# Our Mission The Silver Lake Water and Sewer District's mission is to provide high quality, safe and reliable water and wastewater services, while practicing good stewardship of natural and financial resources. As our service area grows, we are continually making investments in our infrastructure to ensure an adequate supply of water is readily available, and will sufficiently meet the needs of all customers. Notice of Open Employment The Silver Lake Water and Sewer District is accepting applications for several Seasonal Maintenance Workers. Applications are open until the positions have been filled. Applications for these positions can be found here. Contact Information Email Telephone Fax Address Office Hours service@slwsd.com 425.337.3647 425.337.4399 15205 41st Ave SE, Bothell, WA 98012 8:00 AM - 4:30 PM Monday, Tuesday, Thursday, and Friday 9:00 AM - 4:30 PM Wednesdays Closed Saturday, Sunday, and major holidays Current Weather Information BOTHELL WEATHER Home • Contact Us • Submit As-Builts