Services Products for car owners Products for insurance companies Special services for UK The Delta Assistance Group closely cooperates with claims settlement services of insurance companies, so we are well aware of the specifics of the activities of these divisions, the needs and peculiar "pitfalls" of their work. To facilitate our cooperation, to make it more transparent and mutually beneficial, we have developed a set of special services for the UK. These services are designed to simplify the work of curators and experts of insurance companies, to reduce costs, as well as to facilitate the adequacy of the insurer's expenses for damages. Most of the special services are included in the standard Insurance Products. In addition, to meet the specific requirements of insurers, individual services may be provided to insurance companies independently (outside of the Service Programs). Call center services: Primary accounting of telephone calls of policyholders upon the occurrence of an insured event in the information system and registration of insurance events in the dispatching service of the IC. Audio monitoring of negotiations between operators and policyholders. Functions of the dispatcher of services of evacuation and technical assistance. Services of the Service of Emergency Commissioners: Reception from the insured of a statement of the insured event at the scene of the accident. Drawing up the Protocol of the Emergency Commissioner's Departure - a consolidated and easy-to-use document that reflects the basic information about the insured event. Carrying out inspections at the workshop to identify and document hidden damage. Urgent inspection of the vehicle with a visit of an expert to the parking lot on behalf of the supervisor of the UK. Autoexamination bureau services: Urgent coordination of the scope of repair work with the service station, checking the calculations and bills of car services. Drawing up repair estimates, reports on the residual value of the vehicle, on the cost of usable residuals of the vehicle, etc. Checking and reviewing damage assessment reports and other documents drawn up by other expert organizations. Other services: Accounting for all actions alongside, creating electronic copies of all documents of the payment case in a single information system. Automatic data transfer to the insurer's corporate information system. Courier delivery to the UK of packages of documents generated by the Avarkom at the scene of the accident within 16 working hours from the moment of the accident. Obtaining certificates about the insured event, protocols, copies of decisions in the traffic police, police department on behalf of the insurer. The Delta Assistance Group also provides the following services: Service of Emergency Commissioners Bureau of Independent Automotive Expertise and Damage Assessment Advanced service / personalized service Telephone counseling service Insurance broker OSAGO settlement service © 2015 Assistance Group "Delta" Tel / fax: +7 495 937-17-22 E-mail: sodeystvie@gruppadelta.ru