ECUA Pay My Bill Advisories Meetings Contact Map Gallery Who Is ECUA Services Doing Business with ECUA Live Green News / Reports Careers A History of A History of Dedication to Quality Service Dedication to Quality Service Architectural rendering of the Main Street Plant expansion in the late seventies. Who is ECUA? The Emerald Coast Utilities Authority (ECUA) was originally created under the name Escambia County Utilities Authority in 1981 by an Act of the Florida Legislature to own, manage, finance, promote, improve and expand the water and wastewater systems of Escambia County and the City of Pensacola. In 1992, ECUA began offering sanitation services in Escambia County. On June 29, 2004, ECUA's name was officially changed to Emerald Coast Utilities Authority. ECUA is a local governmental body, existing under the laws of the State of Florida. The powers of ECUA are exercised by a five-member Board. Each Board member is elected in one of the five County electoral districts. Terms are four years and are staggered. To learn more about the ECUA Board, find your electoral district or contact your representative visit the ECUA Board page. Mission Statement The Mission of the Emerald Coast Utilities Authority is to promote the quality of life of the Emerald Coast by providing water, wastewater, and sanitation services in an effective and efficient manner. In pursuit of this Mission, ECUA holds these as its Core Values: Quality Service The Board and employees of ECUA are committed to providing the highest quality services. Reasonable Price ECUA provides cost-effective services. Courteous and Responsive Personnel ECUA representatives demonstrate courteous and responsive interactions with the public and fellow employees. Environmental Stewardship ECUA pledges itself to: Environmentally responsible decision-making An overriding commitment to protecting the quality of drinking water; Minimize natural resources consumption, waste and adverse environmental impacts. Timely Availability of Services ECUA provides services as quickly and safely as possible. Economic and Physical Security ECUA holds seriously the safety, health, welfare and security of its employees, customers, and the general public within its geographic scope of services. Diversity In all departments, ECUA is representative of our customer base, and thus recruits, promotes, and maintains fair and equitable policies and procedures that assure qualified individuals are treated without regard to gender, religion, ethnicity, national origin, disability, or age. ECUA (850) 476-0480 Monday - Friday 8:30am - 5pm (850) 476-5110 Emergency After Hours Stay In Touch Facebook YouTube customer.service@ecua.fl.gov or by writing to the ECUA at 9255 Sturdevant Street Pensacola, FL 32514 Site Links Contact Board Public Meetings Employment Call Before You Dig Privacy & Disclaimer My Bill