Menu Cymraeg Search Home About Ofcom What is Ofcom? What is Ofcom? Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio. We also oversee the universal postal service, which means Royal Mail must deliver and collect letters six days a week, and parcels five days a week, at an affordable and uniform price throughout the UK. We look after the airwaves used by wireless devices like cordless phones, walkie talkies and even some car keys and doorbells. We also help to make sure people don’t get scammed and are protected from bad practices. This is particularly important for vulnerable or older people. Our duties come from Parliament. Our priority is to look after you, and we sometimes do this by promoting competition among companies we regulate. We provide advice and information to thousands of people each year, through our website and call centre. We register complaints from people and businesses, which helps us to take action against firms when they let their customers down. Parliament has not given us powers to resolve people’s complaints about their broadband, home phone or mobile phone. Instead, these can be considered by alternative ‘dispute resolution’ services. We also help to make sure people across the UK are satisfied with what they see and hear on TV and radio, and that programmes reflect the audiences they serve. We consider every complaint we receive from viewers and listeners. Often, we investigate further and we sometimes find broadcasters in breach of our rules. We are independent, and funded by fees paid to us by the companies we regulate. What we do What we do not do Subscribe to update emails Footer Twitter Facebook LinkedIn Youtube Instagram Advice for Businesses A starter pack for businesses Knowing your rights Disabled business customers Read all our advice for businesses About Ofcom What is Ofcom? Contact Us Nations and regions Jobs Media Centre General Privacy Statement Our work in Welsh About this website Accessibility Cookies Policy Terms of Use Copyright and information re-use © Ofcom 2021 This website uses cookies to store information on your device. Some are necessary to make the site work. Others are optional, and help us understand how people interact with our website and content so that we can make them better. Using this tool will set a cookie to remember your preferences. You can update them by clicking on the cookie control icon in the bottom corner. For more information on the cookies we use, see our cookies policy. The two buttons that follow allow you to accept all cookies and close the tool, or reject all optional cookies and close the tool. If you would like more details on our necessary cookies or would like to choose your optional cookies then the following sections detail how to do this. Accept Recommended SettingsReject optional cookies and close Necessary cookies These make our website work as it should. You can disable them via your browser settings, but this may prevent certain functionality from working. Optional - Performance cookies These help us understand how people use our website, which helps us improve it. Optional - Performance cookies On Off Optional - Marketing cookies These allow us to deliver and measure the performance of our communications through other channels. We use online advertising to help consumers get the best from their phone and broadband services. Marketing cookies enable us to target advertising on third party websites and services towards groups of people who have previously visited our website, based on their demographics or content interests. Optional - Marketing cookies On Off Save and close Cookie Control