Simply Social 888.485.4400 Username Enroll Password Forgot password? Login CAREERS LOAN SERVICING ASSISTANT/COLLECTION REPRESENTATIVE We currently have an opening for a full time Loan Servicing Assistant/Collection Representative at our Brookfield Office location at 15900 W. Bluemound Rd. The position supports loan servicing functions, reviews and contacts customers to resolve any delinquencies, delivers comprehensive and prompt customer service to internal and external customers and exercises quality control oversight in the execution of all duties. Job Schedule: Monday – Friday 8:30a-5:00p Key functions include but are not limited to the following: Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards. Prepare payoff quotes as written requests are received from escrow companies, branches and clients. File recordable loan documents Receive and post incoming payoff checks and insure any overages are returned to the client. Prepare the lien release for real estate secured loans. Assist department with other daily functions. Follows up on delinquent accounts by telephone, e-mail, and correspondence, to secure a satisfactory resolution of repayment Makes early contact with customers to collect and keep them informed of loan status Determines reasons for delinquencies and works toward permanent solutions Maintains the Bank’s professional reputation throughout collection process Maintains confidentiality Stays informed of changes in collection policies, procedures, and related legal requirements Review and closely monitor delinquent and problem accounts Makes delinquent collection calls and mails delinquent notice letters out to customers Takes and processes payments over the phone Prepares and reviews all documentation for completeness and accuracy Maintains privacy of customer personal and account information Remain informed of changes in bank policies, procedures, and products. Other duties as assigned. Job Requirements: Position requires a high school diploma or equivalent. 1-2 years of bank loan servicing, loan originating or loan operations experience or a combination of lending and general banking experience required. Experience in real estate lending processing and documentation is beneficial. Able to deal effectively and tactfully with internal and external clients. Can function well under deadlines. Excellent time management and organizational skills. Must be able to prioritize workflow, balance multiple priorities and deadlines, and manage a variety of projects in a fast-paced, flexible work environment with strong attention to detail. Excellent customer service skills Experience with Microsoft Office application and Fiserv Clear Touch processing system Regular, consistent attendance. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality. Please email resume to: Human Resources, Great Midwest Bank, 15900 W. Bluemound Road, Brookfield, WI 53005. hr@greatmidwestbank.com WE ARE AN EQUAL OPPORTUNITY EMPLOYER Minority/Female/Veteran/Disabled CUSTOMER SERVICE REPRESENTATIVE OPPORTUNITY Great Midwest Bank has an opening for a dependable, customer service oriented individual to fill a Part Time Customer Service Representative position at our Hartland, WI Office. If you consider yourself to be a flexible individual, enjoy working with people, and possess prior customer service experience, and/ or frontline banking, Great Midwest Bank may have a position for you as a Customer Service Representative. We are currently looking for a Part Time customer-service orientated individual to join our team to work as a frontline Customer Service Representative assisting customers with their banking transactions in our Hartland, WI Branch location. To qualify for this position, you must have: Previous banking experience, customer service, and/or cash handling required. Prior banking experience is preferred. Possess good computer skills and knowledge of basic Windows, Word and Excel. Have a strong ability to multi-task, be very detail oriented, and be a strong team player. Excellent internal and external customer service, interpersonal and communication skills. Ability to identify and meet our customer service needs. Proven abilities of accuracy and attention to detail. Ability to maintain strict confidentiality. Exhibits an understanding of and compliance with applicable federal and state banking laws and regulations or obtain the ability to acquire. Approximately 20-25 hours per week Work several Weekday Afternoons – Primarily would work 12-5pm – Schedule may vary Work Thursdays 9-5p Work up to 3 Saturdays a month 9a-12p Please email resume to: Human Resources, Great Midwest Bank, 15900 W. Bluemound Road, Brookfield, WI 53005. hr@greatmidwestbank.com WE ARE AN EQUAL OPPORTUNITY EMPLOYER Minority/Female/Veteran/Disabled What can we help you with today? 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