704-333-0404 Remote Support Our Services About Us Resources Contact IT Helpdesk Services You need someone else to deal with your team’s never-ending technology questions. Hand-off your IT issues to our team of problem-solvers with our Remote Helpdesk Technical Support. Sick of those never-ending technology questions? Grab a hold of your IT with this checklist. We want you to be able to focus less on technology problems and more on your business. Download our FREE checklist today Download Checklist ARE YOU A… Small Business Without An IT Department Our Business Hours Helpdesk acts as your IT support, addressing computer, telephone, mobile and internet issues. Larger Company With An IT Department Netsafe’s Enterprise Helpdesk is positioned to augment your IT staff and free them from the recurring basic end-user issues. Small Business IT Service Pricing Small Business IT Services start at $200/month, based on how many users and servers your business has. All contracts are custom. SMALL BUSINESS IT SERVICES Users can reach our helpdesk via telephone, email, or chat and all issues are entered into a ticketing system and tracked to closure. Microsoft Office Suite Installation and Support Email Issues Password Changes Folder Access Virus Removal Peripheral Device Troubleshooting Operating System File Recovery Phone Set-up Printer Issues Computer Replacement Server Management Proprietary Application Support Third Party Vendor Interactions: Printer, Telephone system, Internet service provider, Core practice software WHY NETSAFE FOR YOUR SMALL BUSINESS IT SERVICES? Receive support when you need it. Use helpdesk support day-to-day, as-needed, by calling or emailing our bank of technicians. Save money. Helpdesk services from our team is a fraction of the cost of a full-time employee. Receive support when you need it. Our customized accountability and ticketing software keeps our helpdesk technicians in touch with you to report their progress on solving your issues. Stress less about unpredictable charges. Our flat rate services plans serve as your IT insurance plan for any issues that may arise. Get resolutions faster. Our team of support specialists can diagnose and fix most problems remotely for improved response times because they know your system. Enterprise IT Support Pricing Enterprise IT Support is priced based on a minimum of 100 users, starting at approximately $20/seat. Your total user count and scope of work will determine your final price. All contracts are custom. ENTERPRISE IT SUPPORT Our US-based helpdesk service is priced on a per-user basis with unlimited business hours support. Microsoft Office Suite Installation and Support Email Issues Password Changes Folder Access Application Installs Virus Removal Peripheral Device Troubleshooting Operating System Management File Recovery Phone Set-up Printer Issues Computer Refresh / Replacement Proprietary Application Support WHY NETSAFE FOR YOUR ENTERPRISE IT SUPPORT? Resolve communications issues. Use our dedicated team of vetted and experienced techs to offload your day-to-day problem solving with users. Achieve high trouble resolution rates. Especially for repetitive and tedious issues, since we would have the appropriate permissions to solve the issue. Minimize management requirements. In-house managers don’t worry about staffing coverage when employees are out of office. Stress less about hiring and training. Reduce the occurrence of repeat issues. As we identify trends in user errors and other problems, we find permanent solutions and preventative measures. Delegate repeated low-level issues away from your internal IT team. Free up their time for more critical projects directly related to core functions of your business. We can escalate issues to the on-site engineer, if needed, to provide a seamless support experience. OUR CLIENT REVIEWS See what our clients have to say about our IT helpdesk support. Notice: Undefined variable: image_style in /home/yiloth46gjnj/public_html/wp-content/plugins/wp-responsive-testimonials-slider-and-widget/includes/testimonials-functions.php on line 128 Once again, we have had great support service from the NetSafe Team! Way to go, Dave! DJ We are impressed with how quickly you have resolved our issue. Thank you Lauren 123 CUSTOM CONTRACTS Your Needs Influence Our Scope of Support At Netsafe, we know every businesses’ technology needs are different. That’s why we don’t offer cookie cutter plans. Before we propose a contract, we take the time to get to know you, your infrastructure, your business processes and IT needs. This way, we can provide the best IT solutions to help you and your business run at it’s best. We will never sell you on services you don’t need and we will never just "wing it." Our services are meant to truly help your business. TECHNOLOGY CONCIERGE Fixing Problems Head-On So You Don’t Have To We are your “middleman” between your business and service providers. If needed, we can facilitate solutions through a 3rd party. No matter what, we will never leave you high and dry with broken systems. We go straight to the source to get your systems running again. We’ll handle the tech-speak so you can get back to your business. You can track our progress from start to finish with our ticketing system. We handle the tech-speak so you don’t have to. OUR BLOG Controversial face matchers Clearview set to be fined over $20m Nov 30, 2021 by Paul Ducklin The UK data protection regulator has announced its intention to issue a fine of £17m (about $23m) to controversial facial recognition company Clearview AI. Clearview AI, as you’ll know if you’ve read any of our numerous previous articles about the... Read More Cloud Security: Don’t wait until your next bill to find out about an attack! Nov 26, 2021 by Paul Ducklin Google’s Cybersecurity Action Team just published the first ever edition of a bulletin entitled Cloud Threat Intelligence. The primary warnings are hardly surprising (regular Naked Security visitors will have read about them here for years), and boil... Read More S3 Ep60: Exchange exploit, GoDaddy breach and cookies made public [Podcast] Nov 25, 2021 by Paul Ducklin [00’27”] Cybersecurity tips for the holiday season and beyond. [02’20”] Fun fact: The longest-lived Windows version ever. [03’40”] Exchange at risk from public exploit. [10’34”] GoDaddy loses passwords for 1.2m users. [18’25”] Tech history: What do you... Read More View All Blogs Schedule Your Consultation Are you interested in how our IT Helpdesk support can help your business? Book a consultation and ask us about our cost savings analysis. Book Now Netsafe Solutions provides IT Services and Support at a fixed monthly rate. At Netsafe, everything we do starts with service! Follow : CONTACT INFORMATION Main Office: 8510 McAlpine Park Drive Suite 203 Charlotte, NC 28211 Call: (704) 333-0404 Copyright © 2020 Netsafe Solutions. All Rights Reserved.