Contact Help Customer Portal CAR YOUNG DRIVERS HOME BUSINESS VAN TRAVEL GAP Complaints At Hughes Insurance we are committed to providing you with the best possible service at all times. However, we realise that mistakes and misunderstandings sometimes happen. If you are not satisfied with our service, we would like to know about it as soon as possible. We value the opportunity to investigate your concerns, and we are committed to handling complaints fairly, thoroughly and promptly. Please fill out the form below with your contact details, and your complaint, and we will get back to you as soon as possible. If you would prefer to simply leave some feedback, we would love to hear from you. Please complete this form. Name Address Postcode Date Of Birth Hughes Broker Reference Telephone Number Email Address Preferred Method Of Reply Please Select Telephone Email Letter Please Select Your Message Submit Alternative ways to submit your complaint Contact us by phone and ask to speak to a manager Write to us – Strangford House, 4 Jubilee Road, Newtownards, Co Down, BT23 4WN Send us an email – complaints@hughesinsurance.co.uk How we will deal with your complaint Your complaint will be dealt with by a manager in the appropriate department or a member of our Complaints Team If we have completed our investigation of your complaint and you remain dissatisfied following our response, you may refer your complaint to: Financial Ombudsman Service The Financial Ombudsman Service provides an independent service that can investigate complaints against financial firms. They will consider a complaint if you have given us the opportunity to resolve the matter and normally only cases that are referred to them within six months of the date of our response. Further information is available on the Financial Ombudsman Service website www.financial-ombudsman.org.uk Financial Ombudsman Service Exchange Tower London E14 9SR Phone: 0800 023 4567 (Calls to this number are free from mobile phones and landlines) Phone: 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers) Fax: 0207 964 1001 E-mail: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk Information Commissioner’s Office If your complaint is about our processing of your personal information, you are entitled to refer your complaint to the Information Commissioner’s Office (ICO) at any time. Further information is available on the Information Commissioner’s Office website www.ico.org.uk. Call us on 028 9104 2042 Get a Quote Car Home Business Van Travel GAP Contact Help News Why Hughes? Jobs Cookies Data Protection Accessibility Sitemap Cookies Settings Copyright 2021 © Hughes Insurance Services Limited, a private company limited by shares, is registered in England and Wales, No: 4451375. Registered Address: 20 Fenchurch Street, London, EC3M 3AW. Head Office: Strangford House, 4 Jubilee Road, Newtownards, Co Down, BT23 4WN. Hughes Insurance Services Limited, trading as Hughes Insurance, is authorised and regulated by the Financial Conduct Authority. Financial Services Register No: 305651. Cookies & Privacy Policy Hughes uses cookies owned both by us and third parties to grant proper functioning and experience, to carry out anonymous statistical analysis, to create user profiles and to show on the basis of your profile. Click on "Accept All Cookies" if you agree with the implementation of these cookies. On the contrary, click "Configure Cookies" to reject or configure them. You may find further information on how we use cookies in our Cookie Policy Cookies Settings Accept All Cookies