CONTACT US Home Customer Service CUSTOMER SERVICE Ilapak’s customer service is the cornerstone upon which our customer assistance process is built. Our worldwide network of sales and service centres allow us to offer you a top-notch service, guaranteeing you what you need, when you need it, every time. All Ilapak’s services are created to offer you the highest quality, ready availability, an excellent quality price ratio (lowest cost of ownership) and support throughout the product’s life cycle. We strive to be considered by our customers as the first and most valid place to source all the spare parts you need, including those that are available on the open market. We want to make it genuinely possible for our customers to reduce the complexity of dealing with a multitude of different suppliers, enabling you to focus your resources on core business activities. World-class service and assistance Ilapak's service and parts support is world class. Operating out of our strategically-located parts and service centres, or via our approved agents, our service engineers are the best in the packaging business. Factory trained, they'll ensure your packaging equipment keeps running efficiently every day. With parts readily available on the shelf, you know we've got it covered with our 100% commitment. We aim to be your “one stop shop” for Ilapak parts and service, or in other words, the place where you can find everything you need to operate your Ilapak equipment efficiently and reliably. SPARE PARTS UPGRADES SIZE CHANGE PARTS REBUILDS & PRE-OWNED TRAINING TECHNICAL SUPPORT ILAPAK INTERNATIONAL S.A. P.O. Box 756 CH-6916 Grancia - Lugano +41 (0) 91 960 5900 +41 (0) 91 960 5992 marketing.ilapak@ima.it Follow us LinkedIn Facebook Twitter YouTube TERMS AND CONDITIONS Privacy Cookies © Copyright 2020 IMA-Ilapak. All Rights Reserved Organisational, management and control model - Legislative Decree 231 of 8 June 2001 #weareIMAilapak Customer Service COMFORT NAVIGATION SETTINGS The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. Privacy policy Cookie policy DENY COOKIES Data will not be used for profiling or processed for marketing purposes. All additional features designed to improve the customer experience and provided in order to improve navigation customization will be disabled. This choice could compromise the proper use of the website. COMFORT COOKIES Without these cookies, functions that allow convenient browsing on our website, for example by remembering settings, will not be available. MARKETING COOKIES These cookies and tracking mechanisms allow us to provide you with a better user experience and individualized offers. Submit