Enlighten OPEX +1 617-999-7610 info@enlighten-opex.com Healthcare EIM Select Country OUR WORK INDUSTRIES INSIGHTS ABOUT US START A CONVERSATION SUPPORT POLICY This technical support policy is available to all customers with licensed Enlighten software. Enlighten is a “software as a service” provider, maintaining the equipment and software which provides your service. Our support team is the primary point of contact for questions about the software service. Our goal is to help your organization get maximum value from Enlighten software. Each time you contact Enlighten, you reach an expert deeply committed to helping your organization’s success. CLIENTS CAN CONTACT ENLIGHTEN IN ONE OF THE FOLLOWING WAYS: Email: (preferred) Send a message with a detailed description to the support email address which was provided with the software. The email request automatically creates a new ticket in our help desk system where our entire support team will see the request. Phone: Contact Enlighten on one of the phone numbers on the contact us page or the support telephone number which was provided with the software. We prefer email submissions which can more easily provide all relevant details. Enlighten will diagnose problems or issues and make reasonable efforts to a resolution so that the Enlighten software performs as described in the documentation. Enlighten will review service requests, and may recommend specific organization and process changes to assist. Client organizations are encouraged to establish “First Line Support” for Enlighten software directly to their internal users. 175 Federal Street, Suite 900 Boston MA 02110 +1 617-999-7610 info@enlighten-opex.com LATEST TWEETS How do you manage return-to-work and #remote work as we head into 2022? @MITSloan #management students have developed a framework for #hybrid work models – and it starts with #metrics. Learn more about the four-step framework here: ow.ly/7LWk50GQuTe pic.twitter.com/TXk14kTMr9 About 2 days ago from Enlighten's Twitter LATEST INSIGHTS Offshoring Last Resort Elements of Continuous Improvement Flexible Work Teams Avoiding BPM Project Pitfalls Overcoming the fear of sharing individual results The Power of Staff Engagement SITE NAVIGATION Transformation Program Metrics & Planning Industries Insights About Us News Contact EIM Terms of Use Privacy Policy Support Policy Copyright ©2021 Enlighten Software Site by M&C For better site navigating experience, please visit our EMEA site.Visit NowNo thanks, stay here