800.860.0300 | Support Menu HOME / OUR WORK / ELGIN FURNITURE Case Study Elgin Furniture Posted on January 4, 2018 Challenge In 2010, Elgin Furniture opened a new store in Euclid, Ohio, adding to the locations they already had in Cleveland Heights and North Randall. The opening of this new store prompted Matt Brenner to explore what new communications technologies were available. Matt wanted to deploy a solution that would not only enhance customer service but also improve employee communications. Solution Warwick Communications and Elgin Furniture partnered to create a single voice and data network to serve all three sites. Previously, each store had its own telephone system, voice mail system, phone lines, and data connectivity. The goal in creating a new network was to leverage voice over IP (VoIP) technology to allow all three sites to share a single telephone and voice mail system (Mitel 5000 VoIP), providing seamless integration of all sites. Warwick designed a platform that provides the following benefits: Seamless integration: All sites are connected over a single network, allowing intercom calls between sites, ease of transferring between sites, a centralized voice mail for all users, and a single system to administer. Savings: Phone lines at two locations were canceled, which will create significant savings in monthly operational expenses. Simplified operations: One phone system to manage, one carrier providing voice and Internet service to all sites. Single contact: Elgin now has one point of contact for their voice and data services. Whether Elgin needs a new computer added to their network or and additional phone extension, Warwick is just a phone call – or email – away. Ready to use your data to make informed business decisions? Adept at assesing processs and technology opportunities to deliver high-value solutions, Steve is the VP of Technical Services at Warwick Contact Us Today! Steve Leopold PRINCIPAL, VP TECHNICAL SERVICES Our Clients Akron METRO Akron METRO is a public transportation system that transports more than five million passengers annually to work, school, medical appointments and more. Elgin Furniture In 2010, Elgin Furniture opened a new store in Euclid, Ohio, adding to the locations they already had in Cleveland Heights and North Randall. Stark Area Regional Transit Authority SARTA runs approximately 100 buses almost 24 hours a day, seven days a week and employs a workforce of about 200, with 50 to 75 of those being administrative staff and the rest transit drivers. Lorain County Commissioners Lorain County Government had an outdated network of phone systems – over 2,000 across more than 15 different locations – that were purchased in 1999. Peoples Services Peoples Services, a network of 3rd party logistics companies, has over 7.5 million square feet of public and contract warehouse space in 45 facilities across seven states. Discover IT Services Warwick for Our Work Who We Serve Industry Expertise About Us Contact Social Remote Support Privacy Policy – Terms of Service – Accessibility Statement © 2021 Warwick Communications, Inc. All Rights Reserved