About us What we do Who we work with Interact with us English Service Management from Proact gives us complete peace of mind. They’re constantly monitoring, analysing and improving. And should anything go wrong, we have the best help available to get things sorted as quickly as possible.” IT operations director We chose Proact Monitoring as a Service because we know that everything is being monitored and we’ll get the instant support we need when things go wrong.” IT operations director Our support services As organisations prioritise IT to support innovation, development and growth, many IT environments are getting more complex and most often involve technology from multiple vendors. We’ve developed our support services to ensure strong business continuity and to simplify processes following an incident affecting your environment. With a single point of contact, you can rest assured that your case will be handled and solved as quickly as possible. Why Proact? What support do we offer? Some of the benefits of our support services Specialist knowledge Save money on training and recruitment. Always have access to certified specialists with the relevant expertise 24/7 support With automatic alerts and qualified support available round-the-clock, depending on the level of support Forward thinking Our commitment extends beyond daily operation and problem-solving. We help you optimise your resources to avoid capacity problems and plan for change How we transform IT Infrastructure We know the market so we can help you choose the right hardware, before working with some of the most renowned providers to deliver it Support and management We can support & manage your existing hardware or services, removing the burden from your IT team & ensuring excellence with 24/7 expert attention As a service We design & deliver managed services wherever they’re needed – your data centre, ours, private/public/hybrid cloud – providing maximum flexibility & agility Example support services Premium Support Specialists on our 24/7 help desk will help fix your problem as fast as possible, contacting (multiple) vendors on your behalf if they need to, saving your team precious time when it comes to solving issues. Monitoring as a Service Add proactive monitoring, where we monitor your environment and notify you when there’s a problem. This means that we can help you start fixing the problem right away. Service Management Add incident resolution, plus change & release management to keep your IT environment performing at its very best, and leaving your IT team free. Read the brochure Support-related resources Hansen Industrial Transmissions Jun 11, 2020 | Case study Hansen Industrial Transmissions boosts application performance with Pure Storage and Proact Hansen Industrial Transmissions (HIT), the Belgian division of Sumitomo Drive ... Franmax Jun 15, 2020 | Case study Proact helped retail giants meet their customers’ growing needs with high-performance storage, supported 24/7 Franmax provides support services to retail chain companies ... Vitens Jun 15, 2020 | Case study Critical storage infrastructure meets modern capacity and speed demands, with 24/7 support Because the applications that Vitens runs on its systems are becoming more and more ... 1 2 3 4 5 5 9 Proact IT Group AB (publ) Follow us on Corporate About Proact News Career Investor relations Corporate governance Proact Finance Contact us Legal Code of conduct Cookie policy Privacy Modern slavery statement Subprocessors Terms and conditions Portal Proact service portal Box 1205, SE-164 28 Kista, Sweden, +46 8 410 666 00, info@proact.eu, Organisation No. 556494-3446 Privacy statement | Terms and Conditions