Fire safety Coronavirus Careers (opens in a new tab) Ask Catalyst Media centre Homes to buy (opens in a new tab) Rent and service charges All Catalyst tenants need to pay rent. Some residents also have to pay a service charge which is used to pay for the upkeep of the communal (shared) areas such as stairways, lifts and gardens. We review our rent and service charges once a year, usually in April. If your rent or service charge changes, we will write to you at least a month before it changes. If you receive housing benefit, you will need to let your local council know when your rent changes, so they can change their payments. If you want to appeal against a rent increase you can apply to the First-Tier Tribunal (Property Chamber – Residential Property) (opens in a new tab) . Your rent 2021/22 We use income from rent to help fund our activities – from maintaining existing homes, to building new homes for people in need and to provide associated support services. After careful consideration and consultation with our Board, we’re increasing most rents in line with regulatory limits from April 2020 to enable us to continue to do so. The amount that most of our rents can increase by is limited by government regulation, through the Guideline Limit. This is set at the rate of inflation, the Consumer Price Index or CPI for the previous September (2020) plus 1%. The CPI for September 2020 was 0.5% and therefore your rent is increasing by 1.5%. For other properties where the government regulation does not apply our usual policy is to increase these rents by no more than these regulatory limits. This limit only applies to your net rent. Any service charges may increase or decrease, depending on the cost of the services provided. If we manage your property on behalf of another organisation they may set the rent we charge which may increase by a different rate that set our above. Find out more How to pay your rent What happens if you fall behind with your rent How to claim housing benefit Latest information on benefit changes In this section Home insurance Anti-social behaviour Welfare reform and benefits Estate services Moving in Our service standards Reduce your environmental impact Rent and service charges Claiming housing benefit Help with paying your rent How to pay your rent Rent Deposit Guarantee Scheme Your service charge Repairs and maintenance Home safety Welcome to shared ownership Your tenancy AccessibilityPrivacy PolicyCookie PolicyModern Slavery StatementEquality, Diversity and InclusionData protectionAsk Catalyst (opens in a new tab) (opens in a new tab) (opens in a new tab) (opens in a new tab) (opens in a new tab) Catalyst Housing Limited: Charitable registered society, registered provider of social housing, registered society no. 16561R. Registered office: Ealing Gateway, 26-30 Uxbridge Road, Ealing, London W5 2AU. VAT number GB 532344176. © 2021 Catalyst Housing Limited.