BrowseAloud MyAccount Handbook Corporate site Jobs Hyde New Homes Repairs and maintenance Home Tenants Repairs and maintenance I have an emergency to report Emergency repairs should always be reported on freephone 0800 328 2282 (available 24/7). How do I report a repair? Find out how to report a repair, or take a look at the repairs responsibilities page to work out if it's our responsibility or yours. You can Report a repair online 24 hours a day Adding relevant photos may speed up the processing of your enquiry. You can tell us what appointment times suit you. A copy of your form can be sent to you by email for your own records. Alternatively you can report a repair by phone during working hours. If you report a repair that is a result of damage or that is your responsibility you may be charged for that appointment and the repair if it is carried out. Find out more about recharges. How soon will you come and deal with my repair? Find out more on our report a repair page. Who will deal with damage to goods or property following a repair? Find out more on our affordable home insurance page. As your landlord, Hyde is not responsible for insuring the contents of your home (for example your furniture, belongings and other personal items) against theft, fire, vandalism, burst pipes, damp or mould and other household risks. This includes any part of the home which falls under resident’s responsibility, such as damage to paintwork or floor coverings. The My Home scheme is a special insurance scheme provided by the National Housing Federation, Thistle Tenant Risks and Allianz Insurance for social housing residents. It offers the chance to insure home contents in an easy and affordable way. How do I report a new build repair during the warranty or defect period? Find out what to do on our new build repairs page. I am a Hyde homeowner - what are my responsibilities for repairs and maintenance? Find out about homeowner responsibilities. You can also view our short video guide to Landlord Services for general repairs. A to Z search a b c d e f g h i j k l m n o p q r s t u v w x y z A to Z search About our website Site map Accessibility Cookies Privacy Corporate site Human Trafficking statement Disclaimer Prodo Digital Visit our Twitter page Visit our Facebook page © 2012-2021 Hyde Housing Association Ltd - Community Benefit Society Number 18195R Our website uses cookies to improve your experience and provide accessibility options. Some cookies are essential, while others offer accessibility options such as changing text size or instant page translation into over 40 languages. We collect anonymised information on how customers use our website, which we use to make improvements to the layout and content. You can manage cookie settings below. Necessary cookies We use some necessary cookies which enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies, and these can only be disabled by changing your browser preferences Adjust font size This is for accessibility. Increase or decrease the size of the text on the website according to your preference. Hotjar Hotjar is used to run the website feedback function. Hotjar On Off Google Translate Google translate is a tool that can be used to translate our web pages into over 40 languages. Google Translate On Off Google Analytics Analytics cookies help us to improve our website by reporting information on visitor behaviour patterns. All data is anonymised. Google Analytics On Off Social sharing The Add This cookies are set to allow you to easily share posts between social accounts. Social sharing On Off About this tool (Opens in a new window) Cookie Control Icon