PRODUCTS APPLICATIONS INDUSTRIES SUPPORT FAQ ABOUT NEWS CAREERS CONTACT Home Support Support The Luxinar aftersales team is comprised of technical specialists who are passionate and knowledgeable about laser sources. Each team member has an in-depth understanding of laser technology, as well as a wealth of experience of lasers working in a multitude of industries and environments. What they don't know about laser sources is probably not worth knowing! Our dedicated, highly skilled and experienced aftersales technicians located in Europe, China, Korea and the USA are on hand to provide the following support: Troubleshooting SR series Spare parts identification Product documentation Integration support System maintenance With local contacts in Asia and the USA, delays due to time zones are averted. In the event that your issue cannot be resolved by email or phone, then we offer our troubleshooting service. One of our highly trained and friendly support engineers will come on site to resolve the issue. CONTACT US TRAINING Luxinar offers a variety of courses on our sealed carbon dioxide laser sources. Courses are held at our training centre in Hull, UK. Courses provide an operational understanding of lasers and their applications. Training is also given on mechanical and electrical integration, as well as the ancillary equipment and services needed to ensure trouble-free operation. Participants who successfully complete our training course will return with knowledge and skill to effectively operate their laser source. This will result in an increase in operational efficiency and reduced downtime. Basic training can also be arranged at our regional offices in Asia and Europe. Contact us now at aftersales.uk@luxinar.com to find out more about the training courses offered. EXCHANGE, REPAIR & RETURNS In the unlikely event that you experience problems with your Luxinar laser, we offer the option to exchange or repair the faulty item. The exchange option means that an item is ordered from the price list on the basis of safe return of your faulty unit. You will receive a fast response, and downtime is minimised. Under the repair option, the item is returned to us for analysis and subsequent repair. A repair quotation can be provided on request. Downtime may be up to several weeks, depending on the fault, but a cost-effective repair is provided. WARRANTY All repair & exchange modules come with a 12-month parts only warranty. If a part needs to be replaced within the warranty period, the replacement part warranty period is 12 months or to the end of the original warranty period, whichever is the greater. SPARE PARTS Luxinar operates an aftersales parts organisation that stocks spare parts for laser sources. This allows us to offer a rapid turnaround for sources requiring refurbishment or upgrading. Contact our parts department, parts.uk@luxinar.com with your enquiry. Our team will help you to quickly identify the correct spare part for your laser source. LUXINAR Applications laboratories Could a laser be used to improve your manufacturing process? We can help you to find out by testing samples of your material or product in one of our applications labs. Our applications lab facilities are open to both new and existing customers and OEMs. Our laboratories are well equipped to carry out a range of processes including cutting, marking, engraving, drilling, scribing, ablation and more. We offer rapid sample turnaround times, detailed application reports, and complimentary advice from our experienced applications engineers. Whatever your process, we can help you to determine the best laser for your application. GO TO APPS LAB APPLICATIONS INDUSTRIES PRODUCTS SUPPORT FAQ ABOUT CAREERS Sustainability Quality NEWS CONTACT Registered office Luxinar Ltd Meadow Road Bridgehead Business Park Kingston upon Hull, UK HU13 0DG © Copyright 2021 Luxinar Terms & conditions | Privacy policy | Cookie policy | Sitemap