Maintaining Vital Hardware & Software for the Internal Revenue Service Keeping the Internal Revenue Service (IRS) up and running Overview The IRS turned to SOSi to service its mainframes, peripherals, and software at two of its largest and most significant computing centers responsible for storing IRS records and the processing tax forms. SOSi’s hardware team and maintenance engineers worked closely with the customer to execute a service strategy that allowed for all work to be performed, while still ensuring 24x7x365 availability of these critical IRS systems. Performing the maintenance, while keeping each center running, was essential to the IRS mission. Results SOSi performed Tier I systems operations and maintenance to meet the IRS’s response-time, downtime, and repair-time requirements. In addition, we provided on-call/help desk maintenance support, as well as preventive and predictive maintenance, on or before the original equipment manufacturer specified intervals. While the results of our work were impressive, the fact that we successfully performed all maintenance with little to no impact on the day-to-day IRS mission is what matters most. Related Services Software Development Designing and deploying digital solutions to enhance mission capabilities and improve operational performance Enterprise IT and Network Operations Increasing the efficiency of operations to improve effectiveness and reduce costs Enterprise Resource Planning (ERP) Design, System Integration and Application Automation Leading the digital transformation of legacy enterprise solutions to achieve IT modernization objectives Managed Services in the Cloud Accelerating automation, advancing analytics, and empowering collaboration Company About SOSi Leadership Awards News SOSi Services Case Studies Careers Privacy Policy Contact Us Locations Contact 2021 SOS International LLC. All rights reserved. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking "Accept", you consent to the use of ALL the cookies. However, you may visit Cookie Settings to provide a controlled consent. Read More Cookie settings ACCEPT