Home Career Path Client Login "WE MAXIMIZE YOUR TECHNOLOGY INVESTMENT." TECHNOLOGY SOLUTIONS SOLUTIONS "Twenty Four Seven, Three Sixty Five" ON SITE SUPPORT Our skilled workforce provides on-site technology support, prepared for rapid response to ensure your business continuity. PROJECT AND TECHNICAL SUPPORT Dedicated project management and support staff that cater to your specific project or support needs. NETFORMANT Network and hardware monitoring and around the clock network operations support. CONTACT CENTER SERVICES From customer care and account support to dispatch services, we have the experts to handle your contact center needs. ABOUT US Your single source for technology deployment, management and support. Tech Americas USA, while based in Houston, Texas, has offices both in the United States and Central America. Our 24/7 Support and Dispatch center is equipped to support your IT, communications and security needs. Tech Americas USA, reduces our client’s infrastructure and network deployment and support costs, increases efficiency and improves the level of service for your clients, end users and internal support staff. HOUR SUPPORT To ensure that your business is ready when your clients are. DAYS A WEEK We're here when your business needs us the most. PERCENT UPTIME Keeping your business flowing is our #1 priority. KEEPING YOU IN BUSINESS. THATS OUR BUSINESS. CHECK OUR VIDEOS Looking for a new career or partnership? JOIN US! GET IN TOUCH Interested in working together? Don’t be afraid to tell us about your project’s timeline and budget. Reach out to us anytime and we’ll happily answer your questions. SEND MESSAGE 11470 Highway 290 East Chappell Hill, Texas 77426 sales@tech-americas.com (855) 765-4BPO Tech-Americas © 2016

Home Career Path Client Login NETFORMANT Resolve issues before they affect your end users utilizing our robust monitoring solution and Network Operations Center (NOC). Build alerting workflows and escalation chains based on team needs to dramatically reduce time to resolution. React to incidents more quickly and easily correlate performance data across multiple systems to simplify root-cause analysis. The Tech Americas USA, NetFormant monitoring tool paired with our 24/7/365 Network Operations Center and Field Support Staff is the perfect solution to ensure business continuity for your clients. ARCHITECTURE FEATURES Monitoring Solution for multiple OS Platform Cross-platform Extensive customization capabilities to integrate into any environment Modular and flexible Scaling for large environments Able to process more than 50,000 checks per second Capable up to 100k+ monitored devices Reliable scalable support Data Gathering Data is gathered using various methods: SNMPv1, SNMPv2, SNMPv3 SSH, Trappers, Telnet and more 11470 Highway 290 East Chappell Hill, Texas 77426 sales@tech-americas.com (855) 765-4BPO Tech-Americas © 2016