Personal Banking Business Banking Government Banking Insurance Investing About Log In Privacy Policy This page provides information regarding the Evans Bank, N.A. Privacy Policy, notices, disclosures, and other legal information. For additional information, please contact us. Evans Bancorp, Inc. and its affiliates and subsidiaries (hereinafter referred to as “Evans Bank, ”“us,” “we,” “our,” or “Company”) have created this Privacy Policy to apply to all users of this website, mobile applications, and all digital assets contained or offered therein (collectively, our “Website”). This Privacy Policy describes, among other things, the types of information we collect from you when you use our Website, how we use it, and how you can access your information. This Privacy Policy is integrated into our Terms & Conditions of Use (“Terms & Conditions”). This Privacy Policy applies to any Information (defined below) that you provide to us through the Website. The terms of this Privacy Policy are subject to any additional terms of disclaimers or other contractual terms you have entered into with Evans Bank such as our Privacy Policy, and any applicable mandatory laws and regulations. This Privacy Policy supplements the Consumer Privacy Policy and if there is any conflict between this Privacy Policy and the Consumer Privacy Policy, the Consumer Privacy Policy controls. Information We Collect About You We may collect the following types of information, which are described in more detail below: (A) information you provide to us, (B) information we automatically collect, and (C) information we receive from third parties. All of the information listed in (A)-(C) above, is detailed below, and hereinafter referred to as “Information.” Information You Provide to Us: In using our Website, you may provide us with Information, including, without limitation: Your contact information including name, email address, postal address and telephone number(s); Personal financial information such as account balances, income information, assets, credit score, credit history, and transaction history; Account information and log in credentials, including unique identifiers such as username and password; and/or Additional information as otherwise described to you at the point of collection or pursuant to your consent. Information We May Automatically Collect: We also collect information about you from your visit to our Website including: IP address, which is the number associated with the service through which you access the Internet, like your ISP (Internet service provider), your company, or your university; Date and time of your visit or use of our Website; Domain server from which you are using our Website; Type of computer, web browsers, search engine used, operating system, or platform you use; Data identifying the web pages you visited prior to and after visiting our website or use of our Website; Your movement and activity within the website, which is aggregated with other information; Geo-location information through the use of any of our mobile applications; Mobile device information, including the type of device you use, operating system version, and the device identifier (or “UDID”); and Mobile application identification and behavior, use, and aggregated usage, performance data, and where the application was downloaded from. Cookies and Other Tracking Technologies We collect this Information directly and through the use of third parties by using certain technologies such as cookies, web beacons, and other technologies. Third-party service providers, advertisers, and/or partners may also view, edit, or set their own cookies or place web beacons to collect similar or identical information. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy, except as required by law. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Most web browsers automatically accept cookies. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity). Analytics. Analytics are tools we use, such as Google Analytics, to help provide us with information about traffic to our Website and use of our Website, which Google may share with other services and websites who use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the Website made available to Google Analytics by installing the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout) for your web browser. Mobile Application Technologies. If you access our Website through a mobile device, we may automatically collect information about your device, your phone number, and your physical location. You may opt-out of tracking and receiving tailored advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at www.aboutads.info/appchoices. Opting Out of Direct Marketing. We, or third-party service providers with whom we collaborate or contract with to perform services on our behalf, may deploy cookies and may use your Information to text, email, or contact or share with you information that we believe may be useful to you, such as information about products or services provided by or through us through permissible targeted advertisements or related to our Website. You affirmatively consent to receive these communications. To help exercise choices regarding the marketing information you receive, you may also review the following links: You may opt-out of tracking and receiving tailored advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at www.aboutads.info/appchoices. You may opt-out of receiving permissible targeted advertisements by using the NAI Opt-out tool available at http://optout.networkadvertising.org/?c=1 or visiting About Ads at http://optout.aboutads.info. You can opt-out of having your activity on our Website made available to Google Analytics by installing the Google Analytics opt-out add-on for your web browser by visiting: https://tools.google.com/dlpage/gaoptout for your web browser. Information We May Receive from Third Parties We may collect additional Information about you from others such as credit bureaus, affiliates, other companies, third-party websites, and/or sources providing publicly-available information (e.g., from the U.S. postal service) to help us provide services to you, help prevent fraud, and for marketing and advertising purposes. The Information we collect is covered by this Privacy Policy, and the Information the third-party website or Social Media Platform collects is subject to the third-party website or platform’s privacy practices. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your Information. How We Use Your Information Use and Purpose of Processing Your Information We use and process your Information above for things that may include, but are not limited to, the following: To respond to your inquiries and provide you with requested information such as our newsletters; To process your request for services; To provide you with financial services or related information; For marketing and advertising purposes, including sending you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties, provided that you have not already opted-out of receiving such communications; To manage, improve and foster relationships with third-party service providers, including vendors, suppliers, and parents, affiliates, subsidiaries, and business partners; Maintain, improve, customize, or administer our services, perform business analyses, or other internal purposes to improve the quality of our business, the Website, resolve technical problems, or improve security or develop other products and services; To comply with our Terms & Conditions; To comply with any applicable laws and regulations and respond to lawful requests; and/or For any other purposes disclosed to you at the time we collect your Information. Sharing Your Information We may share your Information as disclosed at the time you provide your Information, as set forth in the Privacy Policy and in the following circumstances: Third-Party Service Providers. We may share your information with third-party service providers that perform certain business functions or services on our behalf (such as process your transactions, manage our databases, maintain your account, perform analyses, provide customer service, or send communications for us). These companies are authorized to use your personal Information only as necessary to provide these services to us. Disclosure of Customer Information for Legal and Administrative Reasons. We may disclose your Information when required by law or to comply with a court order, subpoena, search warrant or other legal process or as part of any internal or external audit, investigation or inquiry, report to a credit bureau, or other legitimate business need. Federal and state securities regulators may review our Company records and your personal records as permitted by law. Information Shared with our Subsidiaries and Affiliates. We may share your Information with our subsidiaries and affiliates. If you do not want us to share your Information with our subsidiaries and affiliates, please email us at cec@evansbank.com. Additionally, please see our Privacy Policy for more information on how personal Information may be shared and how you may be able to limit certain types of sharing. Business Transfers. Your Information may be transferred, sold or otherwise conveyed (“Conveyed”) to a third party where we: (i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt; or (iv) are liquidated or otherwise reorganize. You consent to any and all such Conveyances of your Information. Online Communications. If you chose to share with us comments, post a review, participate in a survey, provide a testimonial, or other Information you consent and agree that we may make it available generally to the public and it will not be returned to you unless we receive such a request in writing from you and determine, in our sole discretion, to honor such request. With Your Consent. Except as provided in this Privacy Policy, we will not sell, rent, or license your Information we have collected to any third party without your consent and shall share your Information consistent with this Privacy Policy with your consent. Links to Other Websites Our Website may contain links to other websites or services that are not owned or controlled by us, including links to Social Media Platforms such as Facebook, Instagram, and Twitter (“Social Media Platforms”) or may redirect you off our Website to other websites for information, other services, or to receive special offers or for transactions or purchases. We are not responsible for the privacy and security practices of those websites or the information they may collect (which may include IP address). You should contact such third parties directly to determine their respective privacy policies. Links to any other party’s website or content do not constitute or imply an endorsement or recommendation by us of the linked website and/or content. We also have no control over websites that link to our Website. Information Security and Data Retention We use commercially reasonable safeguards to protect our Website. However, you should assume that no data transmitted over the Internet or stored or maintained by us or our third-party service providers can be 100% secure. Therefore, although we believe the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of data involved, we do not promise or guarantee, and you should not expect, that your Information or private communications will always remain private or secure. – We do not guarantee that your Information will not be misused by third parties. – We are not responsible for the circumvention of any privacy settings or security features. You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your Information. If you believe that your Information has been accessed or acquired by an unauthorized person, you shall promptly Contact Us so that necessary measures can quickly be taken. Consent By submitting your Information to us, you agree that we may collect, use, and disclose such Information as set forth in this Privacy Policy and as permitted or required by law. If you wish to withdraw consent, please see the Contact Us section below. How We Will Contact You You agree that we, our affiliates, and/or our third-party service providers with whom we collaborate and contract, may communicate with you via electronic messages, including email, for example, to send you information relating to our products and services that we think may be of interest to you, communicate with you about offers, promotions, upcoming events, and other news about products and services offered by us. Your Choices Email By using our Website, you agree that we may contact you by email as set forth herein. If you do not want to receive marketing and promotional emails from us, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications or Contact Us. Mobile Push Notifications By using our Website, you agree that we may contact you by calling or sending messages to your mobile device. You may be able to use the settings on your mobile device to enable or turn off mobile push notifications from us or Contact Us. Location Choices You may be able to change the privacy settings of your mobile device at any time to turn off the sharing of this location information with our Website. If you choose to turn off location services, this could affect certain features or services of our Website. If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help. To Limit Sharing Federal law gives you the right to limit some but not all of the sharing of your Information. Please see our Privacy Policy for more information on how personal Information may be shared and how you may be able to limit certain types of sharing. Accessing, Correcting or Deleting Your Information Upon request (as set forth below) and subject to certain exceptions and limitations, we will inform you of the existence, use and disclosure of your Information and will provide you access to that Information. We encourage you to review, update, and correct Information that we maintain about you, and you may request that we delete Information about you that is inaccurate, incomplete, or irrelevant. We may not be able to accommodate your request, or we may not accommodate a request if we believe the change would violate applicable law. To request that you access, correct, or delete your Information, contact us at: Mail: Evans Bank, N.A. Attn: Customer Experience Center 6460 Main Street Williamsville, NY 14221 Call us at: 716.926.3313 or 866.310.0763 The requests above will be considered and responded to in the time-period stated by applicable law. Note, certain Information may be exempt from such requests. We may require additional information from you to confirm your identity in responding to such requests. You have the right to lodge a complaint with the supervisory authorities applicable to you and your situation, although we invite you to contact us with any concern as we would be happy to try and resolve it directly. Children’s Information Our Website is intended only for users over the age of eighteen (18). By using our Website, you agree that you are eighteen (18) years or older. If we have actual knowledge that a user is under thirteen (13) (or a higher age threshold where applicable) and has provided us with Information, we will take steps to comply with any applicable legal requirement to remove such Information. Contact us if you believe that we have mistakenly or unintentionally collected Information from a child under the age of thirteen (13). Changes to this Privacy Policy We reserve the right to change, modify or amend this Privacy Policy at any time to reflect changes in our products and service offerings, accommodate new technologies, regulatory requirements or other purposes. If we modify our Privacy Policy, we will update the “Effective Date” and such changes will be effective upon posting. If you provide us an email address, we will provide any updated Privacy Policy to you. In that email, we will provide the option to opt-out of receiving further emails. It is your obligation to check our current Privacy Policy for any changes. Contact Us If you have any questions about this Privacy Policy or the Information we have collected about you, please contact us at the following: Call us: 716.926.3313 or 866.310.0763 Write us: Evans Bank, N.A. 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