We are using cookies to give you the best experience on our site. Learn more Continue Home Contact Centre Solution Admin Portal Call Flow Tool Call Flow Tool In this section Call Flow Tool in an easy to use interface The Call Flow Tool is an integrated part of the Puzzel platform which allow contact centre managers to design the call flow (route) for interactions in an easy to use interface. The functionality has a number of modules, giving contact centres the flexibility they need to quickly make changes. These include: Time – routes the caller to the correct destination based on defined opening hours Audio – makes announcements to the caller Menu – plays an announcement to the caller, and routes the call based on digits entered by the caller Caller Input – A menu module for collecting input from the caller and storing it (e.g customer number, reference number, post code) to be used later Queue – entertains the caller while waiting for an available agent Call Back – used to order a call back when the caller is waiting in a queue Call –direct calls to a specific destination number. There are many more specific actions that can be designed all within the Puzzel platform which allow contact centres to be more reactive and proactive to improve customer service. Why Puzzel? Contact Centre Ticketing WFM Packages The Neighbourhood Puzzelers Customers Media & Insights Trust Centre Academy Marketplace Partners Help centre International sites Norway Sweden Denmark Finland WeWork, 1 Poultry London, EC2R 8EJ Telephone +44 (0) 333 300 0066 Registered in England & Wales 4124967 Newsroom Privacy Policy Puzzel twitter Puzzel linkedin Puzzel facebook Puzzel instagram Puzzel trustpilot © Copyright 2021 Puzzel Ltd. Website by Cite DMS Ltd. Request a call back Chat to our team