PERSONAL BUSINESS ANSWERS ABOUT US LOG IN Share Your Concerns Share Your Concerns Your satisfaction is very important to us. Jewelers Mutual Insurance Company (Jewelers Mutual) wants to hear from our customers who are not completely satisfied with the products or services they receive from us. If you are not satisfied with our products or services, please follow the steps below. STEP ONE: Contact Us In most circumstances, a complaint can be resolved by simply sharing it with the individual that has been working with you. If you don’t have their contact information, you may call 1-800-558-6411 and we will put you in touch with the individual or their manager. STEP TWO: Contact the Consumer Affairs Office at Jewelers Mutual If you are not satisfied with the outcome of the previous step, bring your complaint to the attention of our Consumer Affairs Office at: Jewelers Mutual ATTN: Consumer Affairs Office 24 Jewelers Park Drive Neenah, WI, 54957 1-800-558-6411 ConsumerAffairs@jminsure.com STEP THREE: Contact an Outside Organization for Assistance If we have been unable to resolve your complaint to your satisfaction and you wish to pursue the matter further, you may contact the following: For US Residents – Refer to your policy documents for contact information for your state regulator. For Canada Residents - Contact the Financial Consumer Agency of Canada (FCAC), the General Insurance OmbudService (GIO) or the Autorité Des Marchés Financiers (AMF). For All Provinces and Territories - The FCAC provides Canadian consumers with accurate and objective information about financial products and services, and informs Canadians of their rights and responsibilities when dealing with insurance companies. The FCAC also ensures compliance with the federal consumer protections laws that apply to insurance companies. You may contact the FCAC by calling toll free 1-866-461-3222 or visit their website at www.fcac-acfc.gc.ca. For All Provinces and Territories (other than Quebec) - The GIO is an independent organization, with the sole purpose of helping Canadian consumers resolve disputes or concerns with their insurers by providing a dispute resolution system for the insurance industry. You may contact the GIO by calling toll free 1-877-225-0446 or visit their website at www.giocanada.org. For Quebec Residents Only: If you are not satisfied with how your concern was handled, or the results of our investigation, the law gives you the right to request, in writing, that a copy of your file be transferred to the AMF. You may contact the AMFby calling toll free 1-877-525-0337 or visit their website at www.lautorite.qc.ca. PERSONAL Personal Jewelry Insurance Get a Quote FAQ Manage My Policy Claims Pay My Bill BUSINESS Jewelry Business Insurance Zing® Platform JM™ Shipping Solution JM™ Care Plan Jewelry Appraisal Solution JM™ University JM Risk Services Jeweler Programs Pay My Bill Business Claims Blog ABOUT About Us Careers Newsroom Social Responsibility COVID-19 Resources CONTACT Contact Us Share Your Concerns BLOG How much does it cost to resize a ring? How to clean gold jewelry the right way How much should an appraisal cost? How to make a ring smaller without resizing More blog articles Privacy Policy Terms of Use © 2021 Jewelers Mutual Group - All Rights Reserved Insurance coverage is subject to underwriting review and approval, and to the actual policy terms and conditions. Any descriptions are a brief summary of coverage and are not part of any policies, nor a substitute for the actual policy language. Insurance coverage is offered by a member insurer of the Jewelers Mutual Group, either Jewelers Mutual Insurance Company, SI (a stock insurer) or JM Specialty Insurance Company. Policyholders of both insurers are members of Jewelers Mutual Holding Company.