Home page Subscribe to the blog newsletter Via the blog www.materna.de The Materna blog - know what's going on November 23, 2021 Joachim Kynast This is how business applications get into the cloud When it comes to the practical implementation of a cloud transformation, companies often lack the necessary ... November 16, 2021 Sonja Stange Digital twin: For the love of the customer In times when customers can transparently compare prices and services with a click of the mouse, what is needed is ... November 9, 2021 Christine Siepe What is good customer service? A fairy tale about stumbling blocks What is good customer service? How long was the last time you were on hold ... November 4, 2021 Christine Siepe 35 years of the German Internet In 1986 the internet arrived in Germany. More precisely at the Technical University ... October 21, 2021 Max jug Cloudification spurs business development The cloud is a powerful tool for continuously upgrading your own business areas with innovative IT services ... October 12, 2021 Helmut Elschner Important IAM components for more cyber security Measures for comprehensive cyber security are becoming more and more important - this also includes identity and ... October 5, 2021 Johannes Rosenboom 5 steps to digital competence in administration The digital route of change in administration can only be successfully followed if the ... September 28, 2021 Kerstin Kruger Public transport symposium NRW 2021 on the road again A virtual journey on the digital route of change and the exciting question: Where are ... September 23, 2021 Jana Jasmin Gehrmann Service Excellence - When the customer rings twice You are now probably thinking, now the author is starting again with a journey through time so that one ... September 21, 2021 Johannes Rosenboom Quo Vadis Online Access Act (OZG)? The time pressure is increasing with administrative digitization. The deadline of the Online Access Act (OZG) comes to an end ... September 14, 2021 Jana Jasmin Gehrmann Self-Services - customer service at the self-service counter Self-service, helping people to help themselves, shift left - many terms, one meaning: giving customers the opportunity to ... load More Always stay up to date - Sign up for our blog newsletter. To the blog subscription Categories Cloud Cyber security Digital experience Enterprise Service Management Innovation and technology People and companies Sustainability and resilience Administration digital Our top contributions Quo Vadis Online Access Act (OZG)? September 21, 2021 This is how Bürgerservice works: Serviceportal.NRW as a central point of contact for all official matters June 17, 2021 Optimized customer service - that's why it's so important for companies June 22, 2021 Materna Information & Communications SE Vosskuhle 37 44141 Dortmund, Germany Phone: +49 231 5599-00 marketing@materna.de We are social © Materna Information & Communications SE 2021 | Imprint | data protection Privacy settings We use cookies on our website. Some of them are essential, while others help us to improve our online offer. You can accept this or reject it by clicking on the "Only accept essential cookies" button, call up these settings at any time and deselect cookies at any time (e.g. in the footer of our website). You can find more information in our data protection declaration. Essential statistics marketing External media Accept all cookies Accept selected cookies Individual data protection settings Cookie details Data protection imprint