62, Kifissias Avenue & Premetis Maroussi, Athens, 15125, GR hello@velti.com +30 210 63 78800 Customer Journey Gamification HOME SOLUTIONS CUSTOMER JOURNEY GAMIFICATION For today’s digital customers, simply using informative newsletters to drive portal leads or even having traditional loyalty programs for them to participate in is no longer enough. Customers want the experience to be simple, FUN and engaging – and engaging well with a customer is crucial to ensure customer satisfaction and drive loyalty, throughout the whole life cycle. Our Gamification solution, helps provide an interactive experience and psychologically connects the customer to your brand / product. Gamification is the use of game mechanics, elements and rewards for non-game applications to increase engagement and brand stickiness. It can work as a standalone program to serve specific objectives, such as reduce calls to your Call Center, or it can become a core feature of CVM and loyalty programs, ensuring higher brand awareness, emotional engagement and ultimately resulting in higher revenues and lower churn rates for our Clients. A well planned gamified customer journey, attracts more new customers, and encourages them to build strong habits (even induce behavioral change) by combining intrinsic and extrinsic motivation, the right type and difficulty level of challenges, and the rewarding and tagging of achievements. Boost Customer Engagement Drive Emotional Connection Increase NPS Motivate Behavioral Change Maximize App Penetration Gamification in numbers First gamified program launched in 2017! PROGRAMS CURRENTLY LIVE .4m+ ACTIVE PARTICIPANTS m+ MISSIONS COMPLETED Key benefits the gamified solution gives to your business VERSATILE Our Gamification solution can be tailored to a variety of program objectives, from boosting brand awareness and strengthening the brand image; through encouraging App downloads, returns and time spent in our Client’s native apps; to drive self-service usage, service trials or even to cross-sell or upsell products and services. EASY TO INTEGRATE It might seem very complex to integrate game-inspired elements to an existing system, especially a native application - but not with Velti. We offer a number of different integration options, from simple web view integration to Rest API and SDK integration that can be tailored to best fit your business needs and technical requirements. DATA-FUELED Collecting and using the right data is crucial for the personalization, measurement and ultimately the success of your program. Velti’s Artificial Intelligence and Machine Learning based adaptive recommendation engine, Daedalus, helps ensure you get the right offer to the right customer at the right time. OMNI-CHANNEL The solution provides a simple, seamless and rewarding experience on all mobile & desktop devices. Communication channels enabled include traditional SMS and Email channels, but can be extended with App Push Notification, Web Push Notification, WhatsApp and more. MOTIVATE A customer is more likely to come back again and again increasing repeat purchases and lifetime value if they enjoy their experience with your brand. It is imperative, that the journey is simple to understand, fun to complete, and provides feedback to your users about their progress and achievements to build that strong emotional connection. CHALLENGE No gamified program is complete without a variety of quests and challenges to overcome. However, these challenges need to be just the right difficulty to keep the customers interested and invested in your program, too easy or too difficult will result in decreasing engagement. Our solution features an extensive library of missions and quests, including quizzes, service ratings, video tutorials, mini games, such as spin the wheel or memory, surveys and much more. REWARD So you have the motivation and the right challenges in your program, what else could you need? Of course, selecting the right mix of prizes is equally important. Customers also require the extrinsic motivation of appealing rewards to reinforce positive feedback and strengthen the connection. With extensive international experience across multiple verticals, we can help you provide the selection of Telco-, voucher-, physical rewards and service trials to keep your customers happy and engaged. Features Customer Cockpit Game Page Badges Page Video Tutorial Mission Rate the App Mission Download the App Mission Interested to find out more? REQUEST A DEMO 62, Kifissias Avenue & Premetis Maroussi, Athens, 15125, GR Our Address hello@velti.com Our Mailbox +30 210 63 78800 Our Phone © Velti 2021 . Privacy Policy / Terms & Conditions