BAT 2583.30p About us Our products How we work Sustainability Investors Media Reporting Careers Electronic shareholder communications Information on going digital You can receive documents via the internet, rather than through the post. This is a faster and more cost effective way for shareholders to receive Annual Reports, and other documents, as soon as they are available. You can request to receive all future communications electronically by completing the electronic shareholder communication sign up forms provided by Computershare Investor Services PLC . In order to sign up for electronic shareholder communications, you will need your Shareholder Reference Number or SRN as well as your registered address details. You will also be asked to agree to the terms and conditions of the service. You should read these carefully, as they will set out the basis on which shareholder communications will be sent to you. Why ‘e-communications’? Current legislation enables companies to communicate with their shareholders electronically. This means that information can be received and accessed by shareholders more quickly and efficiently. Do I require any special equipment to receive shareholder communications electronically? You will need a computer linked to the internet together with an email address and a web browser (such as the one you are using to read this page). Many of British American Tobacco’s shareholder communications are downloaded in a PDF format to enable easy printing. How will I know when shareholder information is available to read and/or download? Each time British American Tobacco issues or mails a shareholder communication (such as the Annual Report and Notice of the Annual General Meeting) you will be sent an email alert or notification containing a link to the relevant documents. British American Tobacco reserves the right to continue to send any future communications to shareholders in paper form, irrespective of any election made, whenever the Board considers it necessary to do so. What if I wish to continue to receive printed documents? While we would encourage you to consider the benefits of ‘e-communications’, the Company realises that electronic shareholder communications are not for everyone. Therefore, if you want to continue to receive printed copies of documents (such as the Annual Report and Notice of Meeting) you need take no action. If you do register for ‘e-communications’ you will at any time be able to change your details so that you my receive shareholder communications in paper form by post. If you require additional printed copies of shareholder documents please contact: British American Tobacco Publications, Unit 84 London Industrial Park Roding Road, London E6 6LS Tel: +44 (0) 20 7511 7797 Fax:+44 (0) 20 7540 4326 email: bat@team365.co.uk Electronic Tax Vouchers An additional benefit for shareholders who register for ‘e-communications’ is that if your dividends are mandated to your bank or building society account, you will receive an email advising you of the payment of a British American Tobacco dividend together with your dividend details. To view these details sign in or register on the Computershare Investor Services website . You can print or save the details if you need to enter them later in a self-assessment tax form. There is also a useful summary showing the details of dividend payments within a given tax period. 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