EN LOGIN ENQUIRE NOW CHOOSE A CLUB RACQUETS FITNESS FAMILY & KIDS DL@HOME BLOG CONTACT US Get in touch with David Lloyd Clubs Member enquiries Your Membership Support team can be reached across 7 days, Monday - Friday 8am - 8pm, plus weekends & Bank Holidays 9am - 5pm. Just pop over to the David Lloyd Clubs app where you can Live Chat with one of our friendly team or send us a request/question through the Manage my Membership section. You can also ‘Book a Call’ if you’d like to speak with a Membership Support Advisor. If you’d prefer to email us, you can do this too, just email your club using your club name, followed by @davidlloyd.co.uk and one of the team will get back to you. For any club queries, such as AllStar bookings, Personal Training queries, voucher questions, or if you have mislaid that favourite pair of goggles – the good news is you can contact your club by using your club email address. This is the best way to contact the club as every email is logged with a unique reference code and passed to the right team who’ll then contact you. Our membership support advisors are empowered to make the right decisions and every chat, call and email is registered, but if for any reason you feel you need to escalate any ‘membership’ related concerns, once you’ve received a response from one of our Membership Support Advisors, we’ve got a process for this. Step 1 - a Regional Team Leader will review your concerns and contact you directly, if this doesn’t give you the answer you were hoping for Step 2 - a review by a Regional Manager, this process is managed via our Member Experience team who’ll liaise with the Regional Manager on your behalf please note, the Regional Manager is empowered to speak on behalf of the Company, and they are the final stage in the escalation process. Their outcome is final. We want you to be enjoying your time at your Club, but we know sometimes things do go wrong. So, if your concern is because of an experience you’ve had in club, whether it is a product or service related, the correct process to follow is below. Step 1 – please tell a member of the club team as soon as possible so they can look into the detail and provide you with an outcome, however, if this isn’t the answer you were hoping for Step 2 – your concerns will be passed to a Head of Department who’ll carry out a review, if this still doesn’t give you the answer you were hoping for Step 3 – your concerns will be passed to the Assistant General Manager or General Manager for review, and final outcome from the club, if this doesn’t give you the outcome you were hoping for Step 4 – your concerns will be reviewed by a Regional Manager, this process is managed via our Member Experience team who’ll liaise with the Regional Manager on your behalf please note, the Regional Manager is empowered to speak on behalf of the Company, and they are the final stage in the escalation process. Their outcome is final. It’s also lovely to be able to praise our teams, and give recognition to those that have made a good impression. So, if there is someone who has impressed you, please get in touch via the app or your club email address, we’d love to hear your feedback. Not a David Lloyd Clubs member? If you'd like to find out more about what your local club has to offer, it's really easy to arrange a tour - just click here to make an enquiry. Find your local club here. ABOUT CAREERS CONTACT PRESS CHOOSE A CLUB MEMBERSHIPS LOG IN © Copyright 2021 David Lloyd Leisure Ltd. VAT No. 740 5477 34. Registered Company No. 1516226 David Lloyd Leisure Ltd, The Hangar, Mosquito Way, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9AX Our Partners Cookie Control Our site uses cookies We use cookies on our website to give you a better experience, to understand how it’s used and to personalise content and advertising. AcceptSettings