Accessibility Translate Cookies Privacy Data Protection Search Search You are here: Home About The Council British Sign Language Interpreter Service Main Menu Home Coronavirus (COVID-19) About The Council hide submenu for About The Council Budgets and Spending Councillors, Meetings and Scrutiny show submenu for Councillors, Meetings and Scrutiny Data Protection and FOI Emergencies, Policies and Safeguarding Equality and Diversity Jobs show submenu for Jobs Partnerships About The District show submenu for About The District Benefits show submenu for Benefits Bins and Recycling Business With Us show submenu for Business With Us Community show submenu for Community Council Tax Elections and Voting Environmental Health show submenu for Environmental Health Housing and Health show submenu for Housing and Health Leisure show submenu for Leisure Licensing News and Media Planning and Local Plan show submenu for Planning and Local Plan Roads, Parking and Travel Documents British Sign Language Interpreter Service Share on Facebook Share on Twitter Share on LinkedIn Share on WhatsApp On this page: What is 'InterpretersLive!'? How to download the Interpreters Live App How can I access the InterpretersLive! service? What types of interpreting are available via InterpretersLive? What are the two types of video interpreting? VRS and VRI? Is it free to use InterpretersLive!? Are the video interpreters NRCPD registered? More Information We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions. What is 'InterpretersLive!'? InterpretersLive! is a video interpreting service provided by Sign Solutions. The service is available on-demand, 7 days a week, between 08:00 and 00:00, via the StarLeaf app (opens in a new window) . You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform; Mobile: Before you make a call using the InterpretersLive! video interpreting service, download the StarLeaf app (opens in a new window) on your phone. The StarLeaf app is available for Android, IOS, Mac and Windows. Desktop: You can also contact a BSL video interpreter via your desktop. To access this service you can connect to a BSL video interpreter. (opens in a new window) How to download the Interpreters Live App Watch the 'What is 'InterpretersLive!'?' BSL video on YouTube How can I access the InterpretersLive! service? If you are using a phone or a tablet, you need to download the StarLeaf app. Once you are in; Click on the phone icon Enter interpreterslive@signsolutions.uk.com Click ‘make a video call’ An interpreter will then answer and connect your call. If you are using a desktop, you can connect to a BSL video interpreter. (opens in a new window) If you are using the service to make a card payment, please download the app as you will be able to use the interactive keypad within the app to complete your payment securely. Watch the 'How can I access the InterpretersLive! service?' BSL video on YouTube What types of interpreting are available via InterpretersLive? NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too. You can pre-book: Lipspeakers Speech to Text reporters Relay Interpreters Makaton Watch the 'What types of interpreting are available via InterpretersLive?' BSL video on YouTube What are the two types of video interpreting? VRS and VRI? VRS Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL. VRI Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time. Watch the 'What are the two types of video interpreting? VRS and VRI?' BSL video on YouTube Is it free to use InterpretersLive!? InterpretersLive! is free to use when you visit any participating organisations, trusts, councils and stores. Watch the 'Is it free to use InterpretersLive?' BSL video on YouTube Are the video interpreters NRCPD registered? All the video interpreters are qualified and NRCPD registered. Watch the 'Are the video interpreters NRCPD registered?' BSL video on YouTube More Information Interpreters live privacy policy (opens in a new window) Print Terms & Conditions Documents Rykneld Homes Sign Up for Email Updates To sign up for updates please enter your contact information below. Email A-Z of Services Contact / Find Us Phone 01246 231111 BSL Interpretation Service Address North East Derbyshire District Council, 2013 Mill Lane, Wingerworth, Chesterfield, Derbyshire, S42 6NG. Facebook Twitter YouTube Instagram