ABOUT SOLUTIONS DISCOVER INDUSTRY NEWS INVESTOR RELATIONS CONTACT BLOG JOBS EN DE ES FR PL CN Tech & Expert Services Our Digital Consumer Engagement, CX Consultancy and specialized Vertical Digital Solutions help our clients to deliver class-leading CX for their customers and supports digital transformation – including a unique service for Start-Ups, MajUp™. Let's talk Digital Engagement & Transformation Our range of Digital Consumer Engagement services includes the design, build and delivery of direct-to-consumer (D2C) digital marketing approaches to enable our clients to engage with their customers across multiple touchpoints. Our dedicated digital CX Consulting practice helps our clients in their digital transformation by providing customer experience strategy development, consumer journey optimization, process digitization, and technology advisory services – including a specialized service for Start-Ups, MajUp™. In addition, we have developed a portfolio of proprietary digital tools specifically designed for industry, including the market-leading Majorel Digital Banking Platform™ for the BFSI sector. Our Solutions Digital Consumer Engagement A holistic approach to digitally engage consumers today for marketing, sales and services activities. Today, the consumer journey is increasingly digital. The world of brick-and-mortar and eCommerce is converging. Businesses need to engage consumers in a holistic approach, digitally connecting consumer touchpoints from marketing automation, sales conversion, customer service and CX management. More CX Consulting As a global market leader in end-to-end CX, we have decades of cross-industry operational and technology expertise. With several million contacts every day, we know what customers really value in communication. And now, we’d like to share this expertise with you to ensure the success of your business. Our practice-oriented consulting, deep industry vertical expertise and digital know-how enables you to create amazing experiences for your customers and to stand out from the crowd. More Vertical Digital Solutions Leveraging our deep domain and process knowledge, we have developed a suite of specialized digital solutions specifically designed to address the different needs of our clients across industry verticals. Our Digital Banking Platform supports financial service providers in digitizing and optimizing their processes and services to reduce operating costs and drive revenues while providing value-added services their customers. And, of course, amazing CX! More Startups Majorel has created a subsidiary, majUP to offer solutions exclusively to startups. Our 25 plus years of international CX experience combined with our startup know-how allows us to assist you in meeting your immediate and long-term business needs. More Table of contents Digital Engagement & Transformation Our Solutions Recommend page Check out our latest insights Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more Practice-Tips: The Do’s and Don’ts of Online-Meetings Read more More insights We're global. So you can be close Book a site visit WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO. Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more WE BELIEVE IN INNOVATION. HERE’S THE LATEST WHAT'S NEW 2 December 2021 Majorel Enters Croatia and Further Extends Nearshore Capabilities Majorel announces that it has entered a new country – Croatia – further extending its nearshore delivery capabilities in the EMEA region. Read more 22 November 2021 Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey Majorel Group Luxembourg S.A. today announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş., one of Turkey's leading independent nearshore CX providers. The expected closing date for the transaction is December 31, 2021, subject to anti-trust approval, and will then be effective as of January 1, 2022. Read more Social Media Newsroom Majorel @majorel_global Twitter Logo Building effective and efficient bot dialogue should be a priority for quality customer service. Carlos Carvalho from junokai (a Majorel company) discusses best practices on @customerthink. Full article here: bit.ly/3DdNvrm Reply Retweet Like 3 Dec 2021 Majorel on Facebook “The capital city of Zagreb is an optimal place for Majorel because it has a spirit of entrepreneurship,” said Thomas Mackenbrock, CEO of Majorel. Our new site in Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. The new site is fully operational, with more than 100 team members already, to which we extend a warm welcome to the #oneMajorel team! Read more here https://bit.ly/3EmrhEQ Majorel Croatia 9 Majorel @majorel_global Twitter Logo We are further extending our nearshore delivery capabilities in the EMEA region. The new site in Zagreb, Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. Read more here bit.ly/3EmrhEQ #oneMajorel Reply Retweet Like 2 Dec 2021 LOAD MORE WE SPEAK YOUR LANGUAGE. AND WE’D LOVE TO HEAR FROM YOU Please get in touch HOME JAK MOŻEMY POMÓC TECH & EXPERT SERVICES Driven to find a way. Investor Relations Jobs Contact Sitemap Legal notices Privacy policy