One click away Customer Engagement Vivocha builds software for better Customer Communication — Model Vivocha is the new model for Customer Engagement Vivocha platform reinvents the digital interaction enabling businesses to seamlessly communicate with prospects and customers right on the website or mobile app, using any combination of video, voice, chat and collaboration tools. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center. — Features Unique features, endless possibilities The Vivocha solution provides useful and powerful features in order to deliver a complete and innovative experience to end customers. Vivocha strengths are, among the others: — Multichannel assistance Provide customers support through different channels: live chat, click2call, call-back, video chat, text messaging. — Human and Virtual assistant The integration with chatbot technologies allows the virtual agents supporting the human agents by lightening the workload. — Integration Vivocha can be seamlessly integrated with key business structures or contact center technologies, using APIs to integrate with any system. — Proactive engagement The use of customized rules allows engaging customers at the right time, on the right channel, with the right agent. — Collaboration tools Offer dynamic support with visitors, interact and assist them through collaboration tools such as co-browsing, page pushing, form sharing. — Technology Innovative technology for the sake of our customers Vivocha provides a highly sophisticated, scalable and secure environment. The platform is feature rich, easily configurable and totally customizable. APIs its the very heart of Vivocha and is one of its most distinctive and valuable assets. The APIs are what give Vivocha the ability to allow any kind of integration and mash-up. Through the APIs, Vivocha users can, for instance: — Fully customize, or even rewrite, each user interface element. — Create custom proactive rules, leveraging third party tools and platforms to take proactive decisions. — Integrate Vivocha in mobile sites and apps or enrich advertising campaigns. — Use Case How we boost the impact of Customer Engagement Over 200 Enterprise customers are currently using Vivocha. These customers come from different sectors, including banking, insurance, utilities, telecommunications and retail. Vivocha platform fits different use cases: — Remote Advisory Service Provide a face-to-face like interaction through a video chat with an expert consultant. — Digital Onboarding Create a digital customer account through video recognition and form-sharing. — Appointment Scheduler Let your customer planning his appointment with a consultant, reorganise it and send them automatic reminders. — Results Vivocha brings real results in complex situations The adoption of Vivocha has a positive and measurable impact on multiple aspects of business processes. Among them: — Improvement of the customer journey. — Reduction of the abandonment rate. — Increase in the possibilities of cross and up selling and in the production efficiency of customer care, combined with the reduction of customer management costs. Do you want to know more? Go to Vivocha's site Headquarters Via dei Valtorta 47 20127 Milano (MI), Italy info@covisian.com C.F./P.IVA 07466520017 R.E.A. MI 2112944 Cap. Soc. € 831.834,18 i.v. Menu About What we do DNA People Updates Contacts Legal Privacy Policy Cookie Policy Other Codes & policies Follow us LinkedIn YouTube © Covisian 2019. All rights reserved — Designed by Moze Notice We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. You can consent to the use of such technologies by closing this notice, by scrolling this page, by interacting with any link or button outside of this notice or by continuing to browse otherwise. ×