Residential contact us Online Phone Mail In person Contact us by phone LG&E residential 502-589-1444 or 800-331-7370 KU/ODP residential 800-981-0600 Hours Monday - Friday, 7 a.m. - 7 p.m. ET 24-hour automated services Emergencies 24 hours 7 days a week 24-hour automated services Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. Fast-path options Once you have called LG&E or KU, you may then press one of these fast-path options Outages LG&E Electric Outage 1-1-2 KU/ODP Electric Outage 1-1 LG&E Gas Emergency 1-1-1 Service Stop or Move Existing Service 1-3-1 Start New Service 1-3-2 New Construction 1-3-3 Billing & payments Make a payment 1-2-3 Billing Questions 1-2-4-5 Account Balance/Due Date and Meter Reading Window 1-2-1 Reconnect Service (speak with a rep) 1-2-2-2 Auto Reconnect (self-service) 1-2-2-2-1 Payment Info - Online, Locations, Mail Address, Office 1-2-4-2 Website Website Assistance 1-4-1 Energy Efficiency Energy Efficiency 1-4-2 Was this page helpful? Residential contact Business contact Our company ©2021 LG&E and KU Privacy policy Terms of use PPL Corporation Investor information Regulated Fuel Bids Employee resources MyHR