Freshworks Neo Analytics across the customer lifecycle Freshworks Analytics makes it easy for teams to derive insights from user touchpoints and make business-critical decisions across their customer lifecycle. What is Freshworks Analytics? The big picture Derive actionable insights, across the customer lifecycle, and not just from select user touchpoints. Bespoke insights Custom reporting for bespoke requirements because your business is like no other and no one-size-fits-all. Analytics for everyone No coding, querying, math or training required. Your team can just jump right in and get cracking from day one. With Freshworks Analytics, you can Stay on top of your team’s performance Why pan for gold when you can mine it? Use Freshworks Analytics, in your favorite products, to get insights about your team, their performance, and the customer journey so that you can optimize your processes, become more efficient, and win customers for life. Build reports as you please Create custom reports that work for your business goals, with Freshworks Analytics. You can track all the metrics that matter to you and make sure that they’re available to any decision-makers who need them. Curated, out-of-the-box, reports are available to help decision-makers get started on the metrics they want to measure. Dive into data science, without the data scientists Freshworks Analytics is for everyone, not just data analysts or people who are good with numbers. You do not need to take a MySQL or Python or Microsoft Excel course to get started or hire a consultant to make sense of the data and get the job done. You can just jump in and start creating reports right away. Putting the insights in sight “The Freshdesk and Slack integration helps us stay better connected with each other, with our developers, and with our customers which is critically important right now. Our customer service agents love the technology’s ease of use. With this integration, they are able to quickly resolve issues, building trust and earning customers for life.” Eric Holliday Head of Data and Systems Management - Customer Service Springer Nature Take Analytics for a spin All our products come with a free trial. No credit card required. No strings attached. GET STARTED Freshdesk Freshsales Freshmarketer Freshservice Freshteam COMPANY About Us Leadership Board of Directors Investors Customers Solutions Affiliates Partners Careers Newsroom Contact Us GDPR PRODUCTS Freshdesk Omnichannel Freshdesk Support Desk Freshdesk Messaging Freshdesk Contact Center Freshdesk Customer Success Freshsales Freshmarketer Freshservice Freshteam Freshstatus Freshping FRESHWORKS NEO Marketplace Developer Portal Analytics Neo Admin Center Unified Customer Record Collaboration Events & Notifications Technology Alliances Blog CONNECT WITH US Terms of service Privacy Notice Takedown Policy GDPR Security CSR Policy Tax FAQs Unsubscribe Copyright © Freshworks Inc. All Rights Reserved We use cookies to track visitors, measure ads, ad campaign effectiveness and analyze site traffic. We may also share information about your use of our site with 3rd parties. For more info, see, ourCookie Policy and ourPrivacy Policy. By clicking on "Cookie Preference Manager" you can choose to enable only certain cookie categories. By clicking "ACCEPT ALL" you agree to the storing of all cookies on your device. Manage Preferences ACCEPT ALL