0 HOME NEW CARS USED VEHICLES EV / HYBRID OFFERS FINANCE AFTERSALES MOTABILITY BUSINESS LOCATIONS ABOUT US Customer Service Group Home Customer Service RICHMOND MOTOR GROUP OUR CUSTOMER CARE PROMISE PUTTING YOU FIRST... Our service to customers is the cornerstone of our business. We do everything we can to ensure that you get everything you need and want, making sure we go out of our way to put your needs first. Whether you’re buying a new car or booking a service, we like to be completely at your disposal, making sure you get value for money and a quality service every time. Our highly trained and professional staff are on hand to guide you through your journey and are ready to take action on your behalf. We believe communication is the key to building a relationship with you. PART OF THE FAMILY As a family run business, we would like nothing more than to make you part of our family, or at least treat you as such. Richmond is forever growing and has gone from a small dealership to a large motor group that spans the South of England, being named the number #1 Hyundai Dealership in Europe. None of this would be possible without your support! We thank you and will continue to improve how we do things, putting you at the heart of it all. We understand problems can sometimes arise and want you to be assured that we will endeavour to resolve these swiftly and professionally! Below are details of how to contact us. Whether it is a positive experience with us which you would like to share or a problem you wish to make us aware of, we take all feedback and every call, enquiry and request seriously. OUR COMMITMENT TO YOU At Richmond each and every customer is important to us and we believe you have the right to a fair, swift and courteous service at all times. Please address any comments or complaints to one of the following channels where we will aim to acknowledge your feedback within two working days of receipt: Customer Care Richmond Motor Group, Fitzherbert Road, Portsmouth, Hampshire, PO6 1RU. 02392 530 442 Open: Monday to Friday, 8:00am - 6:00pm EMAIL US CustomerService@richmondmotorgroup.com COMPLAINTS PROCEDURE 1 - We will acknowledge your complaint within 2 working days of receipt. 2 - We will investigate your complaint and endeavour to send a final response to you within 1 working week. If we are unable to do so, we will send you a status update. 3 - We will endeavour to send a final response to you within 2 working weeks of receiving the complaint. If we are unable to do so, we will write to you explaining why and provide a revised estimate for the final response. 4 - If more than 2 working weeks from the date of your complaint have passed, and you have not received a final response, or you are dissatisfied with the final response you have received, you can write to: Mr. Sam Nobes, Group Operations Director, Richmond Motor Group, Fitzherbert Road, Portsmouth, Hampshire, PO6 1RU 5 - If more than 8 working weeks from the date of your complaint have passed, and you have not received a final response, or if you are dissatisfied with the final response you have received, you can write to: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN 6 - If your complaint relates to a regulated finance or insurance product, and if more than 8 working weeks from the date of your complaint have passed, and you have not received a final response, or if you are dissatisfied with the final response you have received, you can write (within 6 months of the 8 weeks’ period/final response) to: Financial Ombudsman Service (FOS), Exchange Tower, Harbour Exchange Square, Isle of Dogs, London, E14 9SR REGISTERED ADDRESS: The Quay, 30 Channel Way, Ocean Village, Southampton, Hampshire, UK SO14 3TG REGISTERED IN: ENGLAND AND WALES REG COMPANY NUMBERS: 02971884, 03820911, 04358129, 03393853, 08425506 AND 05011771 VAT REG NUMBERS: 619940318, 750105769, 176958348, 787693552, 991252115 AND 824114561 Quick Links New Cars Used Cars Servicing Motability Latest News Contact Us Finance Useful Links Careers Advanced Search Special Offers Customer Services Disclaimer Terms and Conditions Modern Slavery Act Customer Data Centre RICHMOND CARS LIMITED, RICHMOND CARS (SOUTHAMPTON) LIMITED, RICHMOND CARS (GUILDFORD) LIMITED, RICHMOND CARS (FAREHAM) LIMITED AND RICHMOND CARS (BOTLEY) LIMITED, NEWMANS (SOUTHAMPTON) LIMITED ARE... CREDIT BROKERS, NOT LENDERS, AND WE WILL INTRODUCE YOU TO ONE OF OUR PANEL OF LENDERS TO PROVIDE THE FINANCE FOR YOU. WE ACT AS NON-INDEPENDENT CREDIT INTERMEDIARIES FOR A SELECTED NUMBER OF LENDERS TO SUIT A WIDE RANGE OF FINANCIAL OFFERS TO SUIT THE INDIVIDUAL'S REQUIREMENTS. WE ARE AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY. FINANCE SUBJECT TO STATUS. TERMS AND CONDITIONS APPLY. APPLICANTS MUST BE 18 YEARS OR OVER. A GUARANTEE/INDEMNITY MAY BE REQUIRED. APPOINTED REPRESENTATIVES OF CONSUMER CREDIT COMPLIANCE LIMITED FOR INSURANCE MEDIATION PURPOSES, THEIR FIRM REFERENCE NUMBER IS 631736. OUR FIRM REFERENCE NUMBERS ARE 627736, 629974, 627621, 848119, 848135 AND 584297. YOU CAN CHECK THIS ON THE FCA'S WEBSITE WWW.FCA.ORG.UK OR BY CONTACTING THE FCA ON 0300 500 8082. AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY FOR CONSUMER CREDIT UNDER LIMITED PERMISSIONS. OUR FIRM REFERENCE NUMBERS ARE 673585, 687484, 683805, 741215, 741326 AND 922679. YOU CAN CHECK THIS ON THE FCA'S WEBSITE WWW.FCA.ORG.UK OR BY CONTACTING THE FCA ON 0300 500 8082. SITEMAP LEGAL & COOKIE NOTICE DATA PROTECTION & PRIVACY COVID-19 NOTICE 2021 BLUESKY INTERACTIVE BACK TO TOP