Vodafone Foundation Digital transformation Introduction Digital customer management Digital operations News and updates We are transforming Vodafone’s global operating model We are transforming Vodafone’s global operating model by being Digital ‘First’ – delivering a fundamentally improved customer experience, powered by new technologies, while structurally lowering our cost base. Digital customer management We are increasing the use of technology to communicate with our customers and help solve queries and issues. Our artificial intelligence (AI)-powered chatbot, TOBi, is fielding thousands of customer enquiries a month – helping customers find solutions faster and easing the pressure on our customer call teams. Digital operations Vodafone shared services Vodafone has 20,000 team members within our shared services across the group, under the banner _VOIS. This is a digital operations centre of excellence. Digital technology management Over the last two years, we have created 3,500 FTE role efficiencies through robotics, artificial intelligence and process optimisation. Our teams have continued to identify further cost saving and efficiency opportunities in addition to this initial target in a number of areas. Vodafone news and stories Previous 18 Nov 2021 Europe urged to act now to build Open RAN Ecosystem Vodafone, Deutsche Telekom, Orange, Telecom Italia (TIM) and Telefónica deliver recommendations for building an Open RAN ecosystem for Europe. 11 Nov 2021 Vodafone and VMware extend strategic partnership Vodafone has extended its strategic partnership with VMware to accelerate the roll-out of new digital services, using one scaled platform for networks and IT systems, across Europe. Next Investors Operating responsibly Suppliers Careers Site map Legal terms Privacy and cookies Accessibility Report a Vulnerability Contact us ©2021 Vodafone Group Vodafone Group Plc. Registered Office: Vodafone House. The Connection, Newbury, Berkshire RG14 2FN. Registered in England No 1833679 We use cookies to improve your experience on this site. Read our policy Your Cookies We use cookies, including from our partners, to enhance and personalise your experience. Accept all cookies below, or select “Manage Cookies” to choose which cookies we can use. Please see our Cookie Policy for more information. Manage Cookies Accept all cookies