Men Women Kids FAQ - Frequently Asked Questions Hi! Here we've gathered some of your most common questions to save you some time :) If you still can't find what you're looking for, send us an email, we're happy to help! Online orders How do I return a product? Read more about returns and complaints Here. Do you ship to my country? Very likely, we ship to most countries in the world, just use the dropdown at the checkout to find your country. How much do I pay for shipping? The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination country, and we offer free shipping on bigger orders as stated below: Free shipping on orders above: Sweden – 500 SEK Denmark – 600 DKK Norway – 1000 NOK UK – 70 GBP Germany - 70 EUR Europe – 100 EUR Global – 150 USD How is my order shipped? All orders are shipped with FedEx Economy. Can I track my order? Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel. When do I receive my order? We dispatch all orders within 24 hrs on working days. Holidays and bank holidays might affect this time. When the order is shipped you receive a shipping confirmation e-mail. From when the order is shipped it should take 2-7 working days depending on where in the world you live. If it takes longer, please contact us and we’ll have a look at what might have happened. Accepted payment methods? We accept card payments with MasterCard and VISA or payment via PayPal. Residents within Sweden are also offered the option to pay by invoice through our partner Klarna. Please see Klarna’s home page for more information. What currency do I pay in? The currencies used are EUR, USD, GBP, SEK, DKK and NOK. The currency is chosen automatically depending on your shipping country. Do I have to pay international taxes and duties? Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information. Customers from Norway will pay 25% VAT directly to Dedicated on all orders up to 3000 NOK. Dedicated will declare the VAT directly to the Norwegian government. No custom fees on these orders (up to 3000 NOK) will be issued. Dedicateds VOEC number is 2054736. Can you send my order as a gift for customs purposes? No. The purchase price needs to be stated correctly on our parcels. If an item is on sale we will declare the sale price and not the original retail price. Do I need an account to place an order? No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order. Can I change my order? We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by e-mail. Can I add items to my order? Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs of the original order. Did my order go through? An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail, and add store@tshirtstoreonline.com to your contact book for future purchases. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out! How do I use a voucher code? The voucher code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be re-calculated and you will clearly see how much was deducted. My order is missing. Contact us and we will sort it out for you. Some pieces are missing from my order. If pieces are missing from your order, contact us as soon as possible and we’ll have a look at it. What is your returns policy? You have the right to cancel your purchase within a period of 30 calendar days after the day of delivery of the goods. We need the returned goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund Our products I cannot find the style, color or size I’m looking for. The colors and sizes available in the online shop reflect what we currently have in stock at the moment. We might re-stock popular products, or have them available in some of our stores, contact us and we’ll have a look Do you print pattern matching? No, we do not print pattern matching. It would be too much of a waste of material and environmental harm to match all patterns exactly the same. Due to this, there might be a difference in placement of details in the pattern between the product you see on the website and the product you receive. Every garment is for that reason one of a kind. How do I find the right size? There is a size chart on each product page with garment measurements. Your recently viewed products Get the latest T-shirt drops in your inbox! Sign up for our Newsletter. SIGN UP! By registering you agree with our Integrity Policy Terms & Conditions Integrity Policy Returns FAQ Contact Us Language Deutsch English Svenska Send to Change country Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Saint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Congo, The Democratic Republic of the Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kosovo Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barthélemy Saint Kitts and Nevis Saint Lucia Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Suriname Svalbard Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania, United Republic of Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Yemen Zambia Zimbabwe Follow us © 2021 Tshirt Store. All rights reserved.