Skip navigation UK & Ireland About us News Contact us Support What we do Sectors Software & Services Innovation & Insights Search Search site: Home About us COVID-19 Print COVID-19 Update Working with the challenges of the Coronavirus pandemic, past, present, and future. For more than a year since COVID-19 changed how we live and work, Civica, along with our customers, has successfully adapted to a very different world. In the spring of 2020, we were an early signatory to the C-19 Business Pledge. We focused on safeguarding our people and communities and ensuring the successful ongoing provision of our business-critical software and services. That focus has been maintained throughout the pandemic and in a similar way across all our countries, we operate in. We responded with new resources and rapid innovations, including the COVIDCare app delivered in March 2020 for the Northern Ireland Department of Health to later in 2020, a contact solution to support local track and trace in the London Borough of Redbridge. Across all the parts of the public sector that we support, we have responded to the needs of the customers and communities we serve, applying and adapting our software. We have been delighted to receive significant recognition, from individual awards for our people and as an employer of choice, to our cloud and digital solutions such as Best Cloud Finance Solution for our work with South Tees Hospitals NHS Foundation Trust. We recognise that many customers are looking to build on new and stronger ways of working and are also focused on accelerating the adoption of new technologies. Supporting our Employees Our priority remains the physical and mental well-being of all our colleagues. Our teams continue to do an amazing job, responding to our changing working world with exceptional resilience and flexibility. Underpinned by our strong operating platform, this continues to sustain our business activities. We’ve worked hard to proactively provide guidance and support for our people, from keeping remote workers engaged to our mental health champions and free-to-access Employee Assistance programme. We’ve enhanced how we communicate and continue to look for new ways to share ideas and inspiration. We have gathered and reacted to feedback via regular Pulse surveys and will continue to do that throughout 2021. We continue to adapt our approach in line national government guidance in each of the countries we operate within. In regions where facilities can be accessed, we have adopted a blended working model with colleagues able to work safely and flexibly at various locations including our hub offices. . This is made possible by our workspace booking app and supported by attendance tracking and comprehensive arrangements to protect colleagues' safety. For many of our colleagues, working from home continues to be the primary arrangement for now. Our Incident Response and People teams continue to look for ways to support our colleagues and enhance these working practices, and we continue to invest in our physical spaces to provide our people with a more engaging and agile environment. Providing tools and resources for our customers Alongside business as usual for our customers, we've worked hard to support the national and local level response through practical, innovative and updated software capability. We have delivered a range of new capabilities quickly, such as those listed below, and continue to provide system advice, configuration and data insights to ensure effective action. Health & Care Northern Ireland COVID-19 App The first app of its kind in the UK & Ireland developed and launched with the Northern Ireland Department of Health in less than 10 days. This app helped reduce the pressure on the 111 helpline and saw the daily call centre volumes reduced from 6,000 to less than 1,000 Find out more Southern Health & Social Care Trust An innovative mobile app developed in four weeks ensured vital information was shared with the Trust’s 13,000 employees, including contract and agency staff, without regular corporate systems access. Still in use, today; the Connect app provides an information hub with notifications and alerts, along with chatbot functionality to support and learn from employee requests. Find out more Local Govt and Social Housing Health & Care Local Public Service HR and Payroll Helping our Communities In challenging times, people take great comfort from supporting and helping their colleagues and their wider community. Throughout the pandemic, we’ve actively encouraged our colleagues to support their local communities including through our Donate-a-Day scheme. Our people continue to help with causes close to their hearts including providing direct support to people in their local communities. Latest response to COVID-19 Wayne Story Chief Executive Officer Find out more Support at every stage: leading in the next normal Julie Chell Chief People Officer Find out more Connect to Civica on Twitter Find out more Legal Accessibility Cookie Policy Email Preference Modern Slavery Statement Policies and Statements Privacy Notice Terms and Conditions Quick Links Buying Frameworks Careers Company Reports COVID-19 Global Office Locations Resources Events Connect with Us Facebook Twitter LinkedIn YouTube Instagram © Civica 2021. All Rights Reserved Our use of cookies We've tailored the cookies we use to improve your browsing experience. Please choose 'Accept recommended settings' to continue with these choices. 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