+7 (495) 41-915-41 e-mail: sale@pronetgroup.ru Catalog news About company Support Guarantee 1. To the attention of the client! The term of validity of the conclusion on the non-repairability of Samsung monitors is 50 calendar days from the date of issue to the client. The client will be denied acceptance of conclusions on non-repairability in the following cases: • Incomplete set of documents (absence of GT). • The expiry of the validity period of the conclusion on the non-repairability of the product. We draw your attention to the correctness of filling out the documents, of particular importance is the correspondence of models, serial numbers and dates, otherwise the documents are considered invalid. 2. Office hours: • From Monday to Friday from 9:30 am to 5:30 pm. 3.5 At the end of the service (in descending order of priority): - a repaired product is issued - a replacement is made for a repaired similar product or a product that is close in technical and operational characteristics. -replacement for new products with similar technical characteristics 3. For questions of closing debts or crediting to the balance, write to E-mail: warranty@pronetgroup.ru or by phone (495) 41-915-41 ext. 107. For questions about checking the warranty of the product, confirming the acceptance of defects and returns, contact RMA@pronetgroup.ru (495) 41-915-41 ext. 125, 107. Some recommendations regarding the delivery of equipment to the service center: • the warranty card for the device must be completed; • in the accompanying sheet in the column "Buyer" you should enter the name of the client as he passes through our database (you can check this information with your manager or from the invoice); • the following indication of malfunctions "does not work", "glitches", "hangs" is undesirable; • We strongly recommend that you attach an inventory to the items handed over, indicating the organization, the date of purchase of the items, and their total quantity. 4. Statement of Warranty . 5. Complaint sheet . Copyright 2012 © pronetgroup.ru All rights reserved +7 (495) 41-915-41 e-mail: sale@pronetgroup.ru Website development: