Industries Products Resources Customer Stories Support Login Resources Infographics Infographic COVID-19: The New World of Customer Service Automation The Coronavirus has created a new normal for businesses and consumers. This infographic will help you better understand the new normal and need for automation. See The Infographic Featured Infographic Why Add AI Chatbot To Your Service Channels The concept of a chatbot is nothing new. Brands continue to talk about them and figure out how or if should use one. Here is a quick view on why you should add a chatbot to your service channels. You might be surprised. See The Infographic Infographic Top 6 Contact Center Trends for 2020 What are the top 6 contact center trends you should know for 2020? Check out the infographic to get up to speed. See the Infographic Infographic Top 5 Social Customer Experience Trends for 2020 Are you up-to-speed on the latest social CX trends? This infographic covers the top 5 social customer experience trends you should know. See the Infographic Infographic The True Costs of a Brand Crisis Learn about the obvious and not-so-obvious costs of a brand crisis, and what you can do to mitigate the damage. See the Infographic Comic Infographic Frank Goes to Maui, or The Repetition Problem When the airline loses his luggage, Frank uses multiple channels to try to find it and has to repeat the same information at every step. See how frustrating this experience is from his perspective -- and Read the Comic Infographic There’s No Such Thing as TMI: The Value of Personalization to Customers It’s almost unbelievable how much customers want you to tailor the experience you provide. Check out this infographic to learn more. See the Infographic Comic Infographic Take the Hassle Out of Real-Time Social with Command Center Astute Social Command Center gives you the flexibility to respond to social media interactions as they happen. Check out the comic strip to see how! Read the Comic Infographic Jake & Janine: Mapping Customer Journeys from Multiple Perspectives Consumers don’t have the same goals or preferences, and they interact with your brand differently. Check out the infographic to see how to create customer journey maps from a variety of perspectives. See the Infographic Infographic There’s a Bot for That: The Rise of AI on the Internet Consumers will soon be talking to brands through messaging platforms as casually as they talk to their friends. This infographic will show you the basics of bots and how they can help you build a better customer experience. the basics of bots and how they can help you build a better customer experience. See the Infographic Infographic It Pays to Be Customer-Obsessed The most successful B2C marketing organizations are laser-focused on the customer experience, almost to the point of obsession. Learn the five key statistics on customer experience and loyalty.arn the five key statistics on customer experience and loyalty. See the Infographic Infographic Do’s and Don’ts of Web Self-Service In today’s on-demand world, your customers expect answers anytime, on any device and are more likely to use web self-service than live-assist channels to interact with your company. Understanding the Do’s and Don’ts of providing your customers with the exceptional self-service experience is critical. See the Infographic Infographic The Stages of the Customer Lifecycle Learn about the six stages of the customer lifecycle and how they work together to drive conversions, retention, and loyalty. See the Infographic Infographic Connecting the Customer Journey Learn why it’s so important to start providing your customers with a connected, personalized experience. See the Infographic Infographic Social Trends for 2017 Learn about the 6 trends we believe will help you build customer loyalty via social media. See the Infographic Infographic Customer Experience Trends for 2017 As customers are expecting more and more, brands are having to shift their strategies and advance their technologies. See the Infographic Infographic A Transportation Experience: The Auto Industry’s New Normal To meet the demands of today’s tech-savvy, lifestyle-driven customers, you need to evolve to provide a complete transportation experience. See what that entails. See the Infographic Infographic 7 Top Customer Experience Trends for 2019 From RPA to voice assistants to ecosystems of customer value, here are the top 7 CX trends to watch in 2019. See the Infographic Infographic Social CX Mythbusting: 5 Realities That Will Impact Your Strategy As social media continues to evolve, it can be challenging to discern myth from reality. In this infographic, we debunk five popular social CX myths. See the Infographic Infographic Are You Drowning in QA Work? Learn how Verbatim™ can give you complete confidence in your data and drastically reduce the time you spend on QA work.™ See the Infographic Infographic Everything Starts with Chat Consumers are used to starting their conversations in chat and then moving on to voice and video—in that order—if they need to. Check out the infographic to learn more. See the Infographic Infographic Creating Connected Customer Journeys Customers want a journey that’s connected across touchpoints and consistent regardless of channel or device. Check out this infographic for a close-up look at what a truly connected customer journey entails. See the Infographic Infographic Intelligent Escalation: The Right Way to Engage Your Best Customers High value sales and loyal customers can be lost in an instant. Luckily, you can pinpoint the exact right moment to intervene with the right service experience to save the sale...and the customer. See the Infographic Company Customer Stories About Press Partners Leadership Careers Contact Products Astute Bot™ Astute Agent™ Agent Assist™ Agent SMS™ Agent Chat™ Interactive Web Forms™ Astute Social™ Astute VoC™ Astute Analytics™ Astute Spot™ Astute SOS™ Astute Verbatim™ Socialbakers Support Services & Support Customer Center Learning Center support@astutesolutions.com +1 (855) 508-6150 +1 (614) 508-6150 Status.io All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- 2021 Emplifi Inc. All Rights Reserved. Astute’s ICP filing number: 沪ICP备16038979号 MIIT Privacy Policy | Terms & Conditions Insights & trends delivered straight to your inbox. Sign Up Request a Demo +