APQC Logo Register Sign in Search Icon TOOLS GEAR ICON Menu Breadcrumb APQC EXPERTISE Breadcrumb HOME Knowledge Management APQC is the leading source for innovative thinking and the latest research in knowledge management (KM). We’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla O’Dell, helped establish KM as a vital business discipline in 1993. Whether you’re developing a KM strategy or want best practices from organizations with longstanding KM programs, APQC gives you access to an array of trusted resources and tools. Our Annual KM Conference (now in its 25th year) draws KM practitioners and decision makers from around the world, and remains the premier industry conference. What Makes APQC Your Essential Resource for Knowledge Management? 2 AN EXTENSIVE REPOSITORY OF KM RESEARCH & RESOURCES Our Resource Library includes hundreds of KM best practices, case studies, KPIs, and tools and templates. Find the information you need to get employees sharing and using your organization’s collective knowledge. 1 ACCREDITED KM TRAINING APQC is proud to be an IACET Accredited Provider. Earn CEUs through our online and in-person knowledge management training options. 3 WORLD’S LARGEST COMMUNITY OF KM PROFESSIONALS Through events, research, and working groups, we bring together KM practitioners and leaders worldwide. We foster these opportunities to advance the discipline and provide greater value to our members. Not sure where to start? Start Your Program Develop a Strategy & Program Assess Your Program Interactive KM Framework Choose the Right Approach Identify & Map Critical Knowedge Communities of Practice Accredited KM Training Featured KM Resources Interested in our KM research? CONTACT LAUREN TREES Knowledge Management Is Poised for a Revolution Learn More Knowledge Management Tech for 2022 & Beyond Learn More Budgeting for Knowledge Management: How to Plan for and Prioritize Investments Learn More Find out how your organization’s KM program measures up With APQC’s Knowledge Management Capability Assessment Tool, you can measure and evaluate your organization’s knowledge management competencies across four categories: strategy, people, process, and content and information technology. Use our KM assessment tool to gauge every aspect of your KM program, from strategy and business case development to specific processes and technologies, and see how you stack up against your competition. START YOUR CAPABILITY ASSESSMENT ICON--ARROW--RIGHT Document Get a Quick Snapshot of Your KM Performance Take the KM Program Self-Assessment Folder Get a Comprehensive View of Your KM Program Learn More About the KM Capability Assessment Tool Upcoming Research Projects Fixing Process and Knowledge Productivity Problems We all know that wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility, customer experience, and other drivers of competitive advantage. In this research, APQC seeks to gauge the impact of inferior knowledge and process management on individual employees and—by extension—business outcomes. The research will also assess the relative value of various interventions to better define and standardize work and connect employees to one another and the information they need to work effectively. Keeping Content Fresh and Findable This study is designed to uncover the latest best practices for managing all forms of enterprise content, including customer-facing, formal internal, and user-generated content. The project will look at how organizations formulate their content strategies; steer the content lifecycle; and ensure content can be easily found, accessed, and used. INTERESTED IN SPONSORING APQC RESEARCH? CONTACT US! ICON--ARROW--RIGHT VIEW THE FULL RESEARCH AGENDA ICON--ARROW--RIGHT Explore These KM Resources Introduction to KM What is Knowledge Management? Introduction to Knowledge Management: KM Essentials Knowledge Management Frequently Asked Questions Knowledge Management Trends Knowledge Management Trends Survey Report: 2021-2022 Knowledge Management Is Poised for a Revolution Trends and Challenges in Information Management AI and Smart Technology in KM Automation and AI Are Changing the Knowledge Management Game AI and Smart Technologies: Advice from KM Leaders Building a Brain for Better Content Management at Mercer Driving Engagement and Managing Change Breaking the Barriers to Knowledge Sharing KM Adoption and Behavior Change: Advice from KM Leaders Recognizing and Rewarding KM Participation Content Management Knowledge Isn't Power When You Can't Find It 5 Recommendations for Excellent Content Management Processes Improving Content Management on the Road to KM Maturity Maturity and Measurement How Excellent KM Programs Measure Progress and Value Measure What Matters to the Business in KM Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines APQC is how we found other companies whose KM communities we could learn from – it became our source for information, benchmarks, and best practices. Jan Vanoudendycke ENGIE Head of Knowledge Management Get Expert Guidance to Optimize Your KM Initiatives CONTACT OUR ADVISORY SERVICES DIRECTOR APQC Advisory Services You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives. To learn more, contact our advisory services director: Jeff Varney, Director of Advisory Services Direct: +1-713-685-7253 Toll-free: (US and Canada) 1-800-776-9676 Contact via Email icon-check-star Membership matters APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement. Want to take the next step? Learn more about our membership icon--arrow--right Already have an account? Sign in. APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more. 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