Login Home About Us » Our Services » Latest News » Work For Us Contact Us » Responder Service The Medvivo Careline Service is fully integrated with our 24/7 clinically focused Access to Care team. This allows the most appropriate response, including access to clinical advice, when a telecare alarm is activated. In most cases, we will contact a carer or friend if help is needed at home. However, sometimes there is no-one available or the situation is too difficult for a carer to cope with. In these circumstances, for some contracts, the Medvivo Responder Service will visit the customer in their home and assist as required. About the Mobile Care team Responders are trained in all aspects of general social care and use specialist equipment to assist people who have fallen. Our Careline service can also offer regular telephone contact for reassurance or as a reminder for medication or to attend an appointment. They can provide reassurance, assistance and decide if further help is required. Mobile care responders are not nurses or paramedics, but if they require clinical advice they are able to liaise with the clinical team based within the Access to Care team. If in any doubt, they will liaise with emergency services on behalf of the service user. We're currently recruiting for mobile carers. If you'd like to find out more about this role, read John's blog about working as a mobile responder. Related News from Medvivo Free Clinical Curiosity Workshop Newsletter: Issue 3 Interact Excellence Awards 2021 Prev Next Get Social Follow us on social media: Contact Us Medvivo Group Ltd Fox Talbot House Greenways Business Park Chippenham Wiltshire SN15 1BN 0800 6444 200 info@medvivo.com Our Accreditations Medvivo Privacy Notices | Accessibility | Disclaimer | Sitemap | Cookie Policy | Information Security Policy Statement Note: All our vehicles are fitted with dashboard cameras for the safety and security of our staff and members of the public. We are regulated by the Care Quality Commission. Copyright Medvivo 2021 Cookie consent This website uses cookies that help the website to function and also to track how you interact with our website. But for us to provide the best user experience, enable the specific cookies from Settings, and click on Accept.Read More PreferencesReject AllAccept All