Menu Log on Contact us We're here to help Our Contact Centre opening hours are changing We want to play our part in safeguarding our customers, employees and wider community. That’s why, we’re temporarily reducing our Contact Centre opening hours to Monday to Sunday, 7:00 - 21:00 UKT. Close this message Home Contact us Get in touch with us Chat to us online We provide a Live Chat service Monday to Sunday, 07:00 - 21:00 UKT. Live Chat will be displayed as an option when an agent is available to chat with you. Contact numbers Full details of the phone numbers for HSBC Expat are listed here. For customers of HSBC Expat If you are an HSBC Expat customer, please have your 10 digit PBN and six digit PIN to hand before you call. If you can't remember either of these options, please have your personal details with you as our agents may need to confirm your identity. Need to update your contact details? To change your contact details in online banking, just select the 'Log On' button on the top right of your screen. Alternatively, if you're registered for phone banking, you can call us using one of the numbers provided. Contact Centre team (Jersey) HSBC Expat Premier customer +44 1534 616 313 HSBC Expat Advance customer +44 1534 616 212 HSBC Expat Hong Kong residents (local call rate) +852 2822 3133 Not yet an HSBC Expat customer? Join HSBC Expat International offices and Premier Banking centres Our offices in Hong Kong and Jersey (Channel Islands), with additional teams in Dubai and the Isle of Man, support expats around the world. Find out more about our International offices and Premier Banking centres. Report a scam or fraud Link to report a scam or fraud page If you notice a problem or any suspicious activity, get in touch with us immediately. Report a lost or stolen card Link to lost or stolen card page If your credit or debit card has gone missing, let us know about it straightaway. Dispute a transaction link to dispute a transaction page Get in touch if there is a transaction on your account that you don't recognise. Feedback and complaints Your views are important to us and your feedback is key to helping us improve our products and services. Have your say! We would love to hear from you. Join our growing group of customers helping us to shape the future of HSBC Expat. YourVoice gives you the opportunity to provide feedback on your needs, expectations and experiences of HSBC. Join YourVoice Lines are open 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes. Back to top Connect with us Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. Follow HSBC Expat on Facebook This link will open in a new window Follow HSBC Expat on Twitter This link will open in a new window Follow HSBC Expat on YouTube This link will open in a new window HSBC Group | © HSBC Bank plc 2017-2021. All rights reserved. This website is provided by HSBC Bank plc, Jersey branch. If you are outside of Jersey, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in. Cross-border disclosure. Cookies on this website At HSBC we use cookies to help ensure that our website and services are able to function properly. These cookies are necessary and so are set automatically. We would also like to use some cookies to: make your visit more personal improve our website based on how you use it support our marketing These cookies are optional and you can choose which types you'd like to accept. To do this, select 'Manage cookie settings'. If you'd like to accept all optional cookies, select 'Accept all cookies'. To learn more about how we use cookies, visit our Cookie notice. Manage cookie settings Accept all cookies