ru ru Company Services Industry solutions Technology Quality Career home Industry solutions Marketing and PR agencies MARKETING AND PR AGENCIES When you need to organize a sociological survey, hold a conference or launch an advertising or telemarketing campaign in a very short time, the Telecom-Express austsourcing contact center will help you quickly deploy service to potential customers through all possible communication channels (phone, e-mail, SMS, social networks ). By implementing marketing campaigns and programs, Telecom-Express customers gain a deeper understanding of customers and their desires through the use of tools such as an automatic quality control system and emotional analysis of customers surveyed in focus groups. All this provides a significant competitive advantage for our clients. Our services: Information and reference service for marketing and special promotions "Hotline" for support of marketing and advertising campaigns using various interaction options (telephone communication, SMS messages, video communication, social networks, fax, e-mail), monitoring the implementation and success of the campaign and making the necessary changes Research and polls Conducting opinion polls, qualitative and quantitative marketing research according to the given scenarios and scripts. Organization of operators' work on outgoing or incoming calls, work with complex scenarios and conditions. Processing open responses, mining and structuring the received data in the process of dialogue with the target audience. Preparation of reports according to the specified parameters. Implementation of interactive voting, including receiving incoming calls, processing them and analyzing the results obtained, summarized in the form of a report. The main advantage of the service is the ability to scale the service with increasing loads. Service and sales Updating databases Telemarketing campaigns Support for promo campaigns Support for large conferences and seminars Приглашение участников (исходящие звонки по телефону, отправка факса, e-mail, сбор подтверждений, уточнение деталей, актуализация баз данных клиентов) Поддержка и разработка программ лояльности Организация круглосуточной информационно-справочной линии для участников и потенциальных участников программы лояльности по единому номеру и электронным каналам взаимодействия (e-mail, web, SMS); предоставление полного комплекса услуг, включающего подготовку и рассылку приветственных пакетов, печать материалов и пластиковых карт участника; оперативное информирование клиентов о новых мероприятиях по программе лояльности или изменениях условий программы как в автоматическом режиме, так и через оператора; ведение единой системы управления взаимоотношениями с клиентами (CRM); автоматическая аутентификация и предоставление персонального обслуживания (виртуальный персональный менеджер) на основе имеющейся истории о ранее совершенных покупках; предоставление информации о накопленных балах, а также возможности их активации ПРИМЕР ПРОЕКТА Implementation of a sales system for related and additional products SERVICE EXAMPLE Monitoring and interacting with customers on social media 8 (495) 995-22-06 8-800-510-01-11 Call from the site Video call The service is available from 9:00 to 21:00 Works in test mode Contact us Print COMMUNICATION AND INFORMATION TECHNOLOGY RETAIL AND E-COMMERCE BANKING INSURANCE TRANSPORT OIL AND GAS MEDICINE STATE ORGANIZATIONS MARKETING AND PR AGENCIES INDUSTRIAL ENTERPRISES OUTSOURCED CONTACT CENTER 127273, Russia, Moscow, st. Otradnaya d. 2 "b", bldg. 6 Contact Information © 2015 "Telecom-Express"