products collections resources about contact search cart FAQs home|faq Resources How do I set up an account? Architex has two different kinds of accounts: Customer and Specifier. Customer: A customer account is set up at the time you send us your first purchase order. Please know that all first time orders will be CBD until terms are established. Specifier: To set up a specifier account and request samples or catalogs for your design library, please contact your local Architex sales representative. Who is my Architex sales representative? Please find your local Architex sales representative here. How do I update my sample library? Please contact your local Architex sales representative. How do I order memo samples? Memo sample orders may be placed on our website or you may contact client services at 800-621-0827 or email architex@architex-ljh.com. What performance technology and finishes do you offer? Please see a listing of our performance finishes here. How do I obtain a written quote? Please fill out this form or email quotes@architex-ljh.com and provide them with the following information: Company name Pattern name and color Quantity Design firm / specifier Project title and location Ship to address (including zip code) Treatment needed (if any) How do I obtain a freight quote? Please click here to obtain your estimate or email architex@architex-ljh.com and provide them with the following information: Pattern name and color Quantity Design firm / specifier Project title and location Ship to address (including zip code) How do I reserve fabric yardage? If a fabric is in stock, a reserve may be placed for 3 business days. Please reach out to client services at 800-621-0827 or architex@architex-ljh.com. Please know your reservation will expire at the end of the 3rd business day. How do I place an order? Please submit your purchase order here, email to orders@architex-ljh.com or fax to 847-205-1510. What is the minimum order requirement? The standard minimum order requirement for all current items is one yard. Beyond that, you may order in half yard increments. Certain fabrics that have paneled patterns are sold by the full panel and yardage minimums vary depending on the item and repeat. Lastly, fabrics receiving additional treatments typically require a 5 yard minimum order requirement. How do I obtain a CFA (cutting for approval)? Architex can only send out a CFA if an order has been placed. We cannot send out a CFA on a reserve. A written order must be submitted and the request for a CFA should be noted on the order. How do I pay for my order? Architex accepts Visa, Mastercard, Discover, American Express (USA only) or a check payable to: Architex International 3333 Commercial Ave. Northbrook, IL 60062 You may pay by credit card online, call in your credit card information or send us a check by mail. If you wish to email, please request a credit card form and send your payment information to credit@architex-ljh.com. What is the status of my order? Kindly reach out to client services at 800-621-0827 or architex@architex-ljh.com. My order acknowledgement says “in stock”. When will my order ship? Pending credit approval, if your order is in stock it will usually ship within 48 hours. Why does my order say it shipped to Byron Center, Michigan? Our finishing plant is located in Byron Center, Michigan. If you requested a performance finish, this is where your fabric is being treated before shipping to its destination. I need to make a change to my order. How do I do that? If the order has not been released for shipment, all changes must be made in writing by email to architex@architex-ljh.com. If your order has already been released for shipment the order cannot be changed. If more yardage is required, a new order must be placed. If looking to decrease yardage, please see our terms of sale regarding our return policy. For further clarification, please reach out to client services at 800-621-0827 or architex@architex-ljh.com Can my order be expedited? Kindly reach out to client services at 800-621-0827 or architex@architex-ljh.com Glossary Repeat Measurements Architex measures and lists the horizontal and vertical pattern repeats utilizing both imperial and metric systems. Repeat measurements are listed on all memo tags and pages as the fabric comes off the roll. If a pattern has been sampled ‘Railroaded,’ the listed repeat maintains in the off the roll horizontal/vertical measurements. The railroaded indication always states “Railroaded, reverse repeat” as in the case of railroading, the listed horizontal and vertical measurements will be switched. Random Match Some patterns may have larger repeats difficult to find and/or do not require that the repeat within the upholstery pattern is matched up. Items marked with ‘Suitable for Random Match’ may be considered ‘solids’ for yardage requirements thereby eliminating the additional yardage needed for a pattern match. Railroaded Railroading refers to the way a fabric, usually a pattern, is milled. Normally a bolt of fabric features the top of a pattern going up the roll. However, a railroaded fabric will have the top of the pattern going across the roll. This provides a continuous roll of the pattern, making it possible to upholster a sofa, headboard, cushion or draperies without creating seams or a break in the pattern. 3333 Commercial Avenue Northbrook, IL 60062 Customer Service Support E architex@architex-ljh.com T 800.621.0827 F 847.205.1510 New New Introductions Products Upholstery Drapery Privacy Curtains Panel Resources Design Concierge Graded-in Partners FAQs Payment Portal Place An Order Quote Request Sample Returns About Us Sustainability Find Your Representative Contact Careers Connect Socially Sign up for product updates Top | Terms | Privacy Policy | Site Map Copyright © 2021 Architex®