Our Responsibilities to our Patients Home for Patients & Caregivers Our Responsibilities to our Patients Quality Care We provide patient care in accordance with regulatory requirements in a safe, clean setting. Only high quality, medically necessary care is provided. Medicare Conditions of Coverage We are responsible for ensuring our dialysis facilities meet Medicare Conditions of Coverage for ESRD facilities. This is accomplished by developing and implementing policies and procedures, by monitoring and auditing facility performance, and by continual diligent management of each facility. Patient Rights and Responsibilities We ensure our patients are informed of their rights and responsibilities as required by Medicare and certain other laws and rules. Confidentiality of Patient Information We are obligated under the federal law known as HIPAA and related state privacy laws to safeguard the security of electronic patient information and safeguard the confidentiality of all patient information (“PHI”) in any form. We strive to safeguard patient information and prevent breaches. Relationships with Patients While close relationships often form between patients and their healthcare providers, we avoid outside personal or business arrangements with patients. We avoid creating a situation in which you, our patients, think your care may depend in any way on whether you have a personal relationship with a provider or staff member, or whether you purchase services or products from a provider or staff member. Prohibition on Improper Inducements ARA attracts patients based on the high quality of care we provide, our convenient locations and welcoming environments. ARA does not attract patients by routinely waiving copays and deductibles, or by providing or promising benefits, payments, gifts or other things of value. For patients who have a financial hardship, we have a program to provide financial assistance as permitted under applicable law. The full Code of Ethics and Conduct is available on the Healthcare Compliance page. Civil Rights Notice You may download ARA's Civil Rights Notice to Patients below as a PDF, in the language of your choosing: English Spanish Albanian Amharic Arabic Armenian Bantu Kirundi Bengali Bangala Bisayan Visayan Burmese Cambodian Mon Khmer Cherokee Chinese ChoctaChoctaw Cushite Oromo Dutch French French Creole Haitian Creole German Greek Gujarati Hawaiian Hindi Hmong Ibo Illocano Indonesian Italian Japanese Karen Korean Kru Bassa Kurdish Sorani Laotian Marathi Marshallese Micronesian Pohnpeian Navajo Nepali Nilotic Dinka Norwegian Pennsylvanian Dutch Persian Farsi Polish Portuguese Punjabi Romanian Russian Samoan Faasamoa Serbo Croation Spanish Sudanic Fulfulde Swahili Syriac Assyrian Tagalog Telugu Thai Tongan Fakatonga Trukese Turkish Ukrainian Urdu Vietnamese Yiddish Yoruba Click here to read our Patient's Notice of Privacy Practices. At a Glance American Renal Associates operates 240 dialysis clinics in 27 states and Washington D.C., serving more than 17,300 patients with end-stage renal disease in partnership with approximately 400 local nephrologists. If you have questions, you can call 1-877-99-RENAL (1-877-997-3625) or patients@americanrenal.com for Patients & Caregivers What You Need to Know Dialysis Treatment Nutrition & Wellness Our Responsibilities to our Patients FAQs Resources Pay Your Bill for Physicians Partnership Model Dialysis Centers What to Expect Photo Gallery Patient Stories Careers Physician Opportunities CTA Notice About Leadership Contact Clinical Research Services Healthcare Compliance ©2021 American Renal® Associates. All Rights Reserved. 500 Cummings Center, Suite 6550, Beverly, MA, 01915