PDF Products Solutions Resources Success Support Partners Company Contact us Blog HOME/FROM IVR HEADACHE TO DIGITAL HAPPINESS WITH EGAIN SMARTIVR™! From IVR headache to digital happiness with eGain SmartIVR™! The IVR Problem IVRs are notorious for long hold times and trapping customers in conversational cul-de-sacs. No wonder 85% of consumers dislike them, according to an Accenture survey. Businesses have little idea of the customer experience in their IVR banks. Most IVRs have no connectivity with digital channels, missing a big opportunity to deflect smartphone callers into digital self-service. Making changes to IVR business logic requires IT involvement. eGain SmartIVR™ eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics. Connect callers With eGain Messaging Hub to digital messaging Solve queries With virtual assistance and AI and knowledge Optimize customer journeys With analytics across IVR and digital touchpoints CONTACT US IVR integrations eGain SmartIVR can be layered on existing and new IVR systems using open APIs. It includes pre-built connectors to market-leading IVR platforms from Cisco, Avaya, and Amazon Connect. CONTACT US Webinar archive VIEW IVR CX survey Released: Legacy IVRs fail to deliver good experiences, underscoring need for digitalization NEWSLETTER Keep up on our always evolving product features and technology. Enter your e-mail address and subscribe to our newsletter. SUBMIT ABOUT US Careers Investor relations Privacy Policy Cookie Policy Terms of Use CONNECT WITH US Contact Us Contact Support Community Forums FOLLOW US Copyright © 2021. eGain Corporation. All Rights Reserved. We use cookies to ensure you get the best experience on our website. Continued use of this website indicates your acceptance of our cookie policy. AcceptCookie Policy