Contact Sales: | Support: | Pay My BillClient SupportLet’s Talk! Services About Locations Resources Industries Careers Contact Us Are IT Issues a Drain on your time and resources? Let us handle your IT support needs so you can get back to growing your business. Iconic IT offers a one-stop shop for all of your IT Service needs. Whether you need a new email service or just looking for an ongoing IT Support, we’re on hand to manage your tech, so you can pay attention to the important things. With a friendly team at your service, we can handle everything from installing software to setting up encrypted communications. We’re an IT support company with over 11 years experience in providing solutions to hundreds of happy clients. So why not free up your time, and let Iconic IT take care of the details! Iconic IT’s Proven Process for Your IT Support Needs No matter how big or small your IT support needs are, we have a proven process to solve it 1. Imagine – Iconic IT listens to you and identifies your problems, designs a solution, and creates a roadmap for your success. 2. Build – Execute and Implement the technologies to make your business better. 3. Delight – Deliver awesome customer service, ensure that your business is protected and secure, and that your systems are always up and running. Iconic IT’s success is fueled by customer satisfaction, trust and fantastic customer experiences. We have a deep pool of talent for providing the best, most comprehensive IT solutions to small and medium-sized businesses just like yours. We love what we do, and we do it well. Iconic P.R.O.S. Model to Customer Support At the heart of Iconic IT’s Support is a unique approach we call PROS. This approach centers around our clients, giving them a Client Experience Team. Each member of your team is uniquely qualified in their field to provide you with exceptional service. Most MSPs assign their clients “a tech guy.” Iconic IT gives you a team. PROACTIVE Iconic IT believes the best way to fix IT issues is to make sure they never happen in the first place. We have three teams that proactively support your infrastructure and network. REACTIVE It’s not enough to be proactive to keep things running smoothly; sometimes things happen despite everyone’s best efforts. We have teams in place for that, too. STRATEGIC Iconic IT assigns one dedicated lead tech to oversee all your technological needs. OWNERSHIP We have dedicated Account Managers, or Virtual CIOs (vCIO), that will be in charge of the strategic and administrative portions of your business. Request Your Free IT Consultation Ready to Chat? Choosing an MSP is a tough decision. Iconic IT understands that. We show you our pricing upfront, allowing you to see the coverage and price points of each plan. There is nothing hidden; with Iconic IT, what you see is what you get. We know one of our plans is perfect for your business. To help you choose which one, Iconic IT offers a free, no-risk, no-obligation consultation that includes a free dark web scan for your network. Ready to see the difference Iconic managed IT services can make? Contact us today. Request Your Free IT Consultation Our Happy Clients "Iconic IT’s technician didn't quit until he had a solution. Very diligent and spoke in general terms versus making me feel stupid." – Sharlene S., Insurance "Reduced the amount of staff time consumed with IT issues with better (much better) problem resolution results." – Katherine W., Nonprofit Education "These guys are top-notch! They are responsive, professional and perfectly handled the IT needs for my business. They made me feel as if I was their only client and took great care of us. I would highly recommend them" – Jessica U. “Outstanding response time to resolve an early Monday morning issue! Thank you!” – Lori B., Healthcare “Rapid response and friendly service!” – Gary T., Financial Business Why get a trusted IT support service provider? Finding IT Support services is not always easy. But it is necessary, especially as your business continues to grow and scale. There are huge benefits to having an IT Support Service Provider, some of which you may not be aware of. Here are just some reasons our clients trust Iconic: Access to a team of experts: Sometimes fixing an IT issue really is as simple as switching your computer off and on again. But often, it needs more than that. Complex issues can be solved quickly and efficiently by having a team of experts on hand to solve them. Cost Management: Better IT Security: Proactive Maintenance: In-Depth Reporting: Tips for Hiring an IT Support Service Provider Do your research When deciding on an IT Support Service provider, do your research. What do you really need in your company? How much time and money will it save you each year? What is the likely risk of not having an IT Support partner in place? Read customer testimonials Don’t just take their word for it – read all of their customer testimonials. Check Google and Facebook reviews- do people have a positive experience with them? Try them out When you get caring, friendly, and reliable IT support service, you won’t want to go anywhere else. Try a package and see how it works for six months. If they’re the right fit, the transition will be seamless, and you’ll see how they deal with issues quickly and professionally. INQUIRE ABOUT OUR PACKAGES TODAY! We’re dedicated to making sure all of our clients have an enjoyable and stress-free experience with us. We’ve helped hundreds of clients all over the world manage their IT Services, covering a wide range of sectors, including: Banking and Financial Services | Dental and Healthcare Services | Law Firms and Legal Practices | Manufacturing | NonProfit | Architecture, Engineering and Construction Wait, there’s more! We also offer an Emergency IT Support Service and Network Support service. Our Emergency IT Support Service is perfect for those crises when your staff are all working from home, and you have no-one available to fix issues remotely. When you are experiencing unplanned downtime, you need emergency IT support fast. We can also offer onsite support, so you’re covered at the moment you most need it. Our Network Support Service is essential if you need fast, personalized network support services 24 hours a day, 7 days a week. Headaches with IT? No more! Iconic IT has been solving headaches for businesses of all sizes, and will begin working on your network issues from the moment you contact us. GET IN TOUCH WITH US TO DISCUSS YOUR NEEDS Managed IT Services LEARN MORE Co-Managed IT Services LEARN MORE Cloud Services LEARN MORE IT Security Services LEARN MORE OUR ICONIC PROMISE Iconic IT stands above the competition by offering a 90-day money-back promise. If at any time during the first 90 days of signing on with Iconic IT you decide we aren’t a good fit for your IT needs, we will refund 100% of your monthly fees. Not only that, but Iconic IT will help you transition to another company. Rochester, NY 656 Kreag Road Pittsford, NY 14534 Support: (585) 546-4120 Sales: (585) 460-8844 Buffalo, NY 5191 Genesee Street Bowmansville, NY 14026 Support: (716) 748-6180 Sales: (716) 309-4536 Wichita, KS 410 N Saint Francis Avenue Wichita, KS 67202 Support: (316) 773-0920 Sales: (316) 531-8296 Dallas, TX 2350 Airport Freeway, Suite 300 Bedford, TX 76022 Support: (817) 575-6230 Sales: (817) 873-3251 East Texas 921 Shiloh Road, Suite B100 Tyler, TX 75703 Support: (903) 581-0922 Sales: (903) 321-2601 Denver, CO 2941 West 19th Avenue Denver, CO 80204 Support: (303) 217-3000 Sales: (303) 872-7484 Bonita Springs, FL 28200 Old 41 Road #208 Bonita Springs FL 34135 Support: (239) 263-4454 Sales: (239) 356-8175 For Customer Support: Dallas/Fort Worth, TX Denver, CO Buffalo, NY Rochester, NY Wichita, KS Southwest Florida East Texas MENU Services About Iconic IT Locations Industries Careers Blog Contact Us Client Remote Support Client Support Portal Site Map CONTACT info@iconicit.com STAY CONNECTED Newsletter Signup Follow us Privacy Policy | Copyright 2020 Iconic IT