WATCH OUR SHORT WEBINAR TO FIND OUT WHY MOBILE COMMUNICATIONS ARE SO MUCH BETTER THAN EMAIL Esendex logo Omnichannel Chat for Contact Centres Your customers want to text and WhatsApp you – we can make this happen more quickly, efficiently, and affordably than you might expect Request a free trial What is Omnichannel Chat? Omnichannel chat allows customer service and marketing teams to enjoy multiple, simultaneous, two-way, mobile-focused conversations with customers through a variety of digital communication channels. As well as SMS; SMS Landing Pages, RCS and even WhatsApp help provide richer, more engaging, higher-converting conversations. Bots can even be deployed to help automate some of your team’s previously manual customer interaction processes. What can the Esendex omnichannel chat tool be used for? Customer Service Marketing Notifications Customer Service Modern consumers don’t like calling businesses for customer service. It takes too long, it’s difficult to do other things at the same time, and customers are restricted to customer service desks opening hours. Using a mobile-focused chat platform solves these issues, by providing faster access to agents. In fact, 66% of consumers now prefer to text businesses, because it’s convenient, discreet, and they can start and stop the conversation when it suits them. When coupled with a chatbot for out-of-hours queries, it also means the consumer is reliably going to receive a faster response. All the consumer has to do is text a dedicated number to start the interaction; an agent will respond and progress the enquiry, or bots can be deployed to route the consumer to the relevant department. Bots can even manage full interactions for simple questions (such as product returns), and have the benefit of being able to provide service 24/7. Say hello to richer communications with Messaging Studio If you’ve never created a rich message to send to your customers, don’t worry – Messaging Studio makes it easy. With just a few clicks you’ll be able to include all your existing copy, imagery and branding to create a familiar environment that your customers will feel comfortable using. Interactive elements like buttons also create environments that customers will actively enjoy interacting with, and in turn, increase the chances of a successful outcome. By using next-generation channels like SMS Landing Pages, RCS, and WhatsApp you’ll also be future-proofing your comms strategies and getting priority access to new channels as they become available. Features & Benefits Features Benefits Wide variety of engaging digital channels Deploy SMS, SMS Landing Pages, RCS or WhatsApp messaging. Integrated rich message builder Simple to use environment makes it easy to build richer, interactive messages. Message template library Build a catalogue of messages to use over and over for better conversation consistency. Personalised messages Make every message unique for each recipient. Different message types available Send simple text, image/video or interactive rich cards. Add properties to individual customers Add important information to each customer you interact with. E.g. product/service using. Bot integration Automate previously manual processes to free up your internal team’s time. Recall archived conversations Closed conversations can be quickly recalled if that customer gets back in touch. Learn more about Esendex products & services. Learn more about how our intuitive, intelligent solutions can be tailored to improve your business communications. Want to learn more about Omnichannel Chat? Let us know how we can help Would you like to receive case studies, best practices and other Esendex news? You can opt out at any time. Yes No Find out more Your data is safe with us. Review our full privacy policy. Blog Twitter LinkedIn Facebook Cookie Policy Privacy Policy All systems operational Commify UK Ltd 2020 Registered company number: 04217280 By continuing to browse the site you are agreeing to our use of cookies . I Understand