HOME ABOUT GENOPTIX TEST MENU PATIENTS BILLING CAREERS GENOPTIX ONLINE SEARCH Genoptix believes in making the billing process as easy as possible and has a dedicated team of specialists to answer any questions in regard to insurance or Medicare coverage, and payment options. COMMON QUESTIONS How much will I have to pay? Your financial responsibility, if any, will be at our current average In-Network rates (if applicable), and/or your In-Network co-insurance benefit plan level, regardless of our contract status with your insurance company, as allowed by federal and state laws. Do you offer any discounts on services? If you pay your invoice within 30 days from the date of the first statement, you are entitled to a prompt pay discount. We also offer patients who qualify for financial assistance a reasonable variety of payment options and/or terms for payment, including partial payment as permitted by law. Qualified patients may be eligible for payment plans regardless of insurance status. Patients should call the Genoptix Billing Department at +1.800.755.1605 upon receipt of his or her first bill if they are interested in requesting a payment plan for their outstanding liability. There is typically no fee or interest charge for this program. Do you offer any financial assistance if I cannot pay? Call us at +1.800.755.0802 or email us at billing@genoptix.com to see if you are eligible for our Patient Financial Assistance Program, based on your household income. WANT TO PAY NOW? We make it as easy as 1, 2, 3. You can pay for your bill through one of these convenient payment options: ONLINE Pay online with a credit card: dev-genoptixcom.pantheonsite.io/paymybill MAIL Mail a personal check or money order to: Genoptix, Inc. PO Box 644828 Pittsburgh, PA 15264 PHONE Call us at +1.800.755.0802 to make a payment using a credit card over the phone NEED MORE HELP? For all billing and payment questions, call us—not your doctor! Call us at +1 800.755.0802 or send an email to billing@genoptix.com. We are available Monday-Friday, 6:00 am-4:00 pm (PST). CONTACT A GENOPTIX SPECIALIST CONTACT US Genoptix, a NeoGenomics Company 2131 Faraday Ave Carlsbad, CA 92008 Phone: +1.760.268.6200 Fax: +1.760.268.6201 Client Services Phone: +1.800.755.1605 Fax: +1.888.755.1604 Email: clientservices@genoptix.com Medical Director: Derek Lyle, MD RECENT NEWS NeoGenomics Completes Acquisition of Genoptix, Inc. December 10, 2018 - 9:00 am NeoGenomics Signs Definitive Agreement to Acquire Genoptix October 23, 2018 - 9:00 am Genoptix Launches FDA-Authorized BCR-ABL MRDx® TFR Monitoring Test for Patients with Chronic Myeloid Leukemia on Tasigna® (nilotinib) September 4, 2018 - 8:30 am HOURS OF OPERATION Our lab is open six days a week: 5:00am to 6:00pm PT Mon-Fri 7:00am to 3:30pm PT Saturday For after-hours assistance, your call will be connected with an on-duty Client Services Representative. ©2018 Genoptix, Inc. All rights reserved. Legal Pay My Bill