Contact Us Driver Assistance 800.477.2211 Driver Tools Client Tools SERVICES/FLEET MANAGEMENT SERVICES Maintenance Well-maintained vehicles are key to an efficient fleet — and essential to keeping your drivers productive. Wheels’ fleet maintenance program goes the extra mile to minimize downtime and keep your business moving. Ensure Your Vehicles Receive Proper Care and Drivers Stay Productive with our Maintenance Program Contact Us Fleet vehicle maintenance is one of the largest expenses fleets incur. And maintenance takes a large amount of effort to manage, both at the office and on the road. With Wheels, you get a complete and integrated solution: the right network, in-house expertise, driver compliance and support, and strategic consultation. Wheels proactively manages your fleet’s maintenance and repairs to steer your drivers away from problems, handling all issues economically and efficiently wherever they arise. We go the extra mile to support your business goals, so you can go the extra mile for your customers. Driver compliance is crucial to safety, productivity and cost management. We make it easy for your drivers, so they’re free to take care of your customers. Every piece of our managed vehicle maintenance program is built to serve your business and drivers. Our supplier network is rigorously selected and managed for quality and geographic coverage. In-house certified specialists take a holistic view of your fleet maintenance needs, while support teams and ongoing communications keep your drivers safe and compliant. The Wheels Fleet Maintenance Advantage Vetted Supplier Network Wheels’ robust network includes 37,000 national accounts, dealerships and independent repair facilities in North America, including 7,600 truck-specific shops — each managed for service quality. In-House Operational Excellence Our ASE-certified technical advisors oversee, analyze and negotiate each individual repair, service and price to ensure they make the best repair decision for you every time. Unparalleled Driver Support Your drivers will have access to vehicle maintenance schedules, network shop locaters, 24/7 customer service, and proactive reminders. Consultative Approach Your fleet maintenance program is built to support your strategic objectives. From the impact of downtime to your replacement strategy, we deliver ongoing analyses and recommendations. Score Cards, Service-Level Agreements and More to Ensure Suppliers Deliver on Your Needs Wheels’ network is an extension of who we are, and we take great care managing our supplier partners. Our partnerships are nurtured beyond the fleet industry norm: we pay suppliers promptly in-full, answer their calls quickly, and collaborate with them to improve their business — all so you get the best they have to offer. Before a repair shop is added to our network, a robust review process is implemented. As a result, only shops with the highest value become preferred partners. The Wheels fleet procurement team actively monitors every supplier using scorecards and driver survey results. And we hold them accountable for delivering on a contracted set of KPIs. Discover our Supplier Management Program Our Experienced Advisors Talk Shop, So Your Drivers Don’t Have To ASE-certified technical advisors oversee, analyze and negotiate each individual repair, service and price to ensure you’re getting the full value of the work you need. They are educated on the latest technology through online classes, site visits from manufacturers and hands-on training at local technical universities to ensure they’re making the best decisions on your behalf. A robust system of checks and balances accompany every fleet maintenance approval including repair history and necessity, labor effort and pricing. On average, our advisors save clients over $20 million in repair expenses. This documented savings is reportable to all our clients. We Employ Multiple Tactics to Encourage Compliance With a program that provides access to important information, professional support and seamless transactions, a well-maintained vehicle is easy to achieve. 24/7 Customer Service: Associates specially trained in customer service are available to help with shop locations, appointments, rentals, towing and more. Maintenance Passport: Customized guide for both scheduled and unscheduled maintenance. Mobile: Convenient tools at your drivers’ fingertips such as network shop locate and electronic maintenance guide. Driver Reminders: Proactively notify drivers on preventive maintenance Management Alerts: Monitor driver compliance. Discover our Compliance Program Results “I needed emergency service at 7 p.m. the night before a holiday. Your agent called the dealer and made arrangements for their mechanics to stay late. By 8 p.m. my car was back on the road. Thank you for doing your job so well!” – Fleet Driver Trending Resources View Resource Library GUIDE ALD 2021 Mobility Guide This edition of the ALD Automotive Mobility Guide seeks to provide a comprehensive overview of the mobility industry, with a major focus this year on sustainable options, electrification trends and the level of EV maturity by region/country. GUIDE Wheels Mobility Guide: EV Edition Electric vehicles are dominating the minds of fleet managers, procurement departments and leadership teams as organizations across the world pledge to reduce their carbon footprint. Our experts are on the frontlines of fleet electrification and are sharing their insights with you in our latest installment of the Wheels Mobility Guide. GUIDE Wheels 2021 Environmental Sustainability Benchmark Across North America, the number of corporate social responsibility programs to incorporate environmental sustainability is growing. Yet, how has this impacted modern fleets? WHITE PAPER Discovering Your Fleet’s Path Toward Environmental Sustainability In the past 100 years, fleet has transformed the business landscape. Yet vehicles have left a negative trail on the environment. Control Your Costs and Experience Less Downtime with Wheels’ Fleet Vehicle Maintenance Program Contact Us Subscribe to our FleetWeek newsletter for weekly driver and fleet resources. 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