Home Moomin Table of contents Shop Blog Search English English Suomi Svenska 日本語 moomin.co.jp Shopping Bag Customer Service About us Moomin Characters Oy Ltd is the official body responsible for Moomin copyright supervision. All of the Moominvalley characters are globally registered trademarks. You should contact Moomin Characters Oy Ltd in all general or copyright related matters. Oy All Things Commerce Helsinki Ltd is the responsible party for the All Things Moomin website as well as the webshop and product related matters. Webshop Contacts Your questions and/or remarks are important to us so please do feel free to contact us at: hello@moomin.com @MoominOfficial facebook.com/Moomin +358 9 424 50510 (please leave a voice message in English, Swedish or Finnish) Our goal is to respond to your enquiry within 2 working days. If your message relates to an order then please include the order number in your email and if you’d like us to call you back then please include your phone number and order number as well. Shipping & Delivery Deliveries are not made on Saturdays, Sundays or on public holidays. A time slot cannot be specified with any of our delivery options. Please refer to the Terms and Conditions of Sale. Currently we ship to all countries in the European Union and Norway, Australia, Japan, the US as well as many other countries. We will expand our logistics and when you do we will let you know. Please see our shipping table. Your Account We do NOT store any credit card details. If you want, you can choose to receive a newsletter on Moomin news, events and new products. We do not sell nor provide information to any third party and we are also generally nice people who don’t like spam any more than you do. Terms of use Yes, they can be found here. FAQ Are you reliable? Yes, we absolutely are. Do you ship to my country? We most likely do. We currently ship to most countries in the world. Is your country on the list? We know it feels silly that we can’t ship to you, even though the internet is everywhere. It’s just that we want to ensure excellent service from the second you choose to add to bag all the way to your door. But seriously, we understand it’s silly when companies promise to do something and don’t deliver. That’s why we are calling people, meeting people, sending emails and using all sorts of communication devices to get our logistics in place. We really really want to get it sorted. Oh, and in all languages. Did you really read this far? That’s nice, we really appreciate it. How do you handle prices, taxes and deliveries to countries outside EU? We have the same prices for all countries, so we do not deduct taxes from the prices even is we sell to countries outside of the EU. Please take into account that you may have to pay local VAT and customs duties for the products when you pick up the package from the local Post office or pick up point. Unfortunately we don’t deliver packages with Home delivery outside EU. I have a discount code, how can I use it? If you have a discount code, you can use it on the same page where you enter your card details. Enter the code on the field “Coupon code” and press enter. On the right side you will see the discount that you get with your code. You can only use one discount code per order. How can I pay? We currently accept payments by MasterCard, Visa and Visa Electron. Do you store my credit card details? No, we don’t do that sort of thing. But you store some user details? We store your delivery address, shopping cart content, language and country. If you wish us to remove the information we have stored, please contact hello@moomin.com. Is buying from you safe? Yes, absolutely. Any sensitive information is encrypted using a terribly complicated formula. We use Braintree as our payment gateway. I bought something and I want to return it Ok, we understand. Was it broken, not what you were expecting or was something else wrong with it? We are terribly sorry to hear that. Please send us an email at hello@moomin.com and we’ll sort it out. Do you use cookies on your site? Yes, cookies are vital to ensure that Moomin.com works properly for visitors. Please note that if you reject or block all cookies in your browser settings, you will not be able to take full advantage of Moomin.com as some cookies are necessary for the site to function properly. I received a broken item, what should I do now? We are sorry to hear that, please take a picture of the item in the parcel, and a picture where the damage can clearly be seen. Email us at hello@moomin.com and we will sort it out! Are there any more FAQ’s? At the moment there aren’t. We’ll be adding real questions when we get them, feel free to ask us anything. Delivery charges and estimated delivery times Pick-up point Delivery to your local post office or other pick-up point. The pick-up point is a packet handling place close to the address that you provide in the check-out. Moomin.com offers free shipping to a pick-up point with orders exceeding 150 €. Finland, Sweden & Denmark 2 – 6 days €6.50 Estonia, Latvia, Lithuania & Germany 2 – 6 days €8.50 Austria, Belgium, France, Luxembourg, Netherlands, Chech Republic, Hungary, Poland, Slovakia, Slovenia & United Kingdom 3 – 9 days €8.50 Ireland, Italy, Spain, Portugal & Croatia 5 – 7 days €8.50 Bulgaria, Cyprus, Greece & Romania 6 – 8 days €8.50 Albania, Bosnia & Herzegovina, Iceland, Macedonia, Norway, Serbia & Switzerland 2-10 days Smaller packages €8.50 USA, Canada, Australia, Hong Kong, China and the rest of the world 1-4 weeks Smaller packages €9.90 Home delivery Delivery directly to your home. Finland, Sweden & Denmark 2 – 3 days €13.50 Estonia, Latvia, Lithuania & Germany 2 – 6 days €14.50 Austria, Belgium, France, Luxembourg, Netherlands, Chech Republic, Hungary, Poland, Slovakia, Slovenia & United Kingdom 5 – 7 days €23.00 Ireland, Italy, Spain, Portugal & Croatia 6 – 7 days €30.00 Bulgaria, Cyprus, Greece & Romania 6 – 8 days €43.50 Countries outside of EU Pick-up point only The Official Moomin Site Home Characters History Places Licensing Tove Jansson Moomin games Which Moomin character are you? Blog Facebook Twitter Instagram Pinterest Moomin Fan Club Join the global Moomin Fan Club and be the first to hear about Moomin news, get special offers and invitations to Moomin events. Go Customer Service Customer care Fan Club General Terms of use Cookies Copyright One can never be truly free if one admires others too much, I know. Snufkin