San Antonio Water System Pay Your Bill Start-Stop Service Report Water Waste About SAWS Resources Work With Us Sign In / My Account Home About SAWS Code of Ethical Standards Code of Ethical Standards About SAWS Organization & Leadership Board of Trustees Code of Ethical Standards Social Media Rules of Use Financial Reports Service Areas Community Involvement History & Chronology SAWS Code of Ethical Standards All SAWS employees are stewards of the public trust. SAWS employees are expected to conduct themselves in a manner to maintain public trust and confidence. Using resources wisely and centering decisions on the best interests of the community without personal conflicts of interest promotes the public’s confidence in SAWS’ mission. These ethical standards are intended to identify and prohibit conduct that is incompatible with the best interests of SAWS. These standards provide guidance and direction for situations that public servants commonly face. SAWS Code of Ethical Standards Revised Dec. 2018 – Adobe PDF – 241 KB SAWS Policy Regarding Gifts As part of SAWS Code of Ethics, SAWS employees are prohibited from accepting or giving gifts that could compromise objective decisions in SAWS best interests. Here are the details: Gifts or Benefits that Create the Appearance of Impropriety: A gift is almost anything of monetary value, such as cash, meals, trips, event tickets or services. The term “gift” does not include modest refreshments, such as a cup of coffee or items of nominal value of $50 or less. In order to maintain the highest standard of ethics, SAWS employees are prohibited from providing or accepting any gift or other benefit which could be construed by a reasonable person as creating a conflict of interest, or could compromise, or appear to compromise, an employee’s ability to make objective business decisions in SAWS’ best interest. No policy can anticipate or address the full range of possible circumstances. Employees are encouraged to evaluate whether the receipt or solicitation of a gift or benefit is in keeping with SAWS’ mission to deliver sustainable, affordable water services and to avoid any appearance of impropriety or favoritism. Ethics Hotline If you suspect unethical, dishonest or even illegal behaviors involving SAWS, its employees or its vendors, you can report it anonymously through an independent, third-party-managed ethics hotline. Is it honest? Legal? Ethical? Call the toll-free ethics hotline at 800-687-1918 or visit www.reportit.net to file an anonymous report. To report online, please use the following login information: Username: saws1 password: ethics Report a Problem The ethics hotline is exclusively for reporting ethical matters. Please select from the following options to best resolve your issue. Report Water Waste Use our online reporting form to tell us about the water waste occurrence you observe. Customer Service If you have questions about your bill, service outages or other emergencies, call 210-704-SAWS. Water & Sewer Emergencies If you see a leak that appears to come from the SAWS water or sewer system, call 210-704-SAWS. About SAWS Code of Ethical Standards Organization & Leadership Board of Trustees History & Chronology Service Areas Community Involvement Financial Reports Resources Your Water Conservation Infrastructure Protecting Our Environment News Business Center Request Locates Request As-Builts Open Records Request Pay Bill Customer Self-Service Options Payment Locations New Customers Frequently Asked Questions Payment Assitance Payment Arrangements Contact Us SAWS Main Office 2800 US Hwy 281 N San Antonio, TX 78212 Customer Service 210-704-SAWS (7297) 8 a.m. – 5 p.m. | M-F 9 a.m. – 1 p.m. | Sat. Water and Sewer Emergencies 210-704-SAWS (7297) 24 hrs / 7 days a week facebook instagram twitter youtube vimeo Terms of Service © 2021 San Antonio Water System Help