Choose a career full of innovation and packed with potential. Embrace new thinking and maximise your career potential to its fullest. Make a personal difference #TheDiligentaWay Job Search Our industry leading clients never stand still — and neither do we. Joining us means joining an ambitious, constantly evolving business that's transforming our industry. As we're a subsidiary of the world's leading IT consulting services provider, Tata Consultancy Services (TCS), you'll be a part of a proud international family with world-leading credentials and a commitment to asking: What's next? Featured Vacancies Customer Service Representative Up to £22851 depending on experience | Stirling Customer Service Representative Start Date: Monday December 6th Permanent, 37.5 hours per week (Monday to Friday) Core hours between 8am – 6pm Salary up to £22,851 Remote and flexible working available within 1.5 hours commutable distance of office As part of our long term relationship with M&G plc (Prudential account), Diligenta currently have new vacancies for Customer Service Representatives and are looking for individuals who are compassionate, caring and have a drive for personal and career development to join our operational front-line, telephony team in our shared Craigforth office. Your role will be to support the delivery of great customer outcomes by delivering an excellent end to end experience direct to customers of Diligenta’s long term client, M&G plc (Prudential account) within the Life and Pensions sector. You will receive extensive group and 1-2-1 training through a program designed to allow you to fully engage in and deliver the requirements of the role, deliver a positive experience to the M&G plc (Prudential account) customer and to build the knowledge needed to discuss products with confidence. You will be fully trained on the Diligenta and client systems provided to continuously deepen your knowledge of the individual policies or products that are will deliver that end to end positive experience with the customers. Your Responsibilities: Provide general information about a broad range of financial products, checking the status of claims and resolving complaints all while communicating clearly with customers (including vulnerable customers). This includes; Advising members on their current Pension value or other questions they maybe have such as to activate and manage their M&G plc Prudential online account. Working with retiring Members who are ready to take their retirement income to ensure the best possible outcome and service is provided. Collaborating with independent financial advisers who are working on behalf of multiple customers. Providing the best possible service by working accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information Directing relatives of a Member that has passed away to ensure that the unfortunate process is dealt with in an empathetic and appropriate manner. Your success in the role will be measured by your ability to achieve positive outcomes for each customer. Your Competencies and Past Experience: Minimum of 4 Standard Grade/Nat 4 (or equivalent), to include English and Maths Minimum 2 year experience within a customer facing environment or 1 year within a relevant sector call handler role A confident, friendly and professional telephone manner with the ability to effectively execute on the above duties, in both written and verbal form Proficient and confident in the use of basic telephonic systems, computer systems and technology Basic computer literacy in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies An ability to assimilate new information quickly and to be flexible and adaptable to change as well as the desire to identify, support and drive improvement opportunities Must possess and demonstrate a helpful, can-do and positive experience-oriented outlook, with the ability to work under pressure and meet tight deadlines in a strong team focussed environment, whilst being discreet when dealing with confidential or sensitive customer information The role requires the successful candidate to be self-motivated, proactive in going beyond the call of duty where required, have a keen eye for detail, be experience and result-oriented and have an ability to stay calm under pressure and in uncertainty A proven track record of being strong team player with a positive experience within a customer facing environment. The colleague environment is centred on a shared belief in delivering a positive customer experience through shared values and behaviours between Diligenta and M&G plc to create a stable and long term partnership. The Location: The role will be based in the Diligenta offices within the M&G plc (Prudential account) office in Craigforth. There are good public transport links with a free shuttle service to and from a number of locations around Stirling and a lot wider. For those that drive, there is free parking onsite and close by with a free park and ride service. The building is within landscaped grounds with a staff restaurant as well as a small retail and coffee outlet and plenty of areas to just relax. Benefits: Discretionary annual bonus Company pension scheme membership 23 days holidays + 8 bank holidays Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools 24/7 access to a wide range of books Receive a wide range of retail discount shopping schemes Access to our Confidential Helpline is available to be used by you and your family Develop your career through a wider global organisation of the TCS family Don’t miss this competitive opportunity, apply today! About Diligenta Diligenta is a leading provider of business process services for the Life & Pensions (L&P) industry, and is a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS). Providing an excellent customer service is at the heart of everything we do. This is how we have been able to administer over 18 million policies on behalf of our global clients. We deliver a wide range of services including Customer Services, IT and Change Management. Our Clients We work with 7 of the top 10 UK L&P companies and this number is continually growing. By joining us, you will be able to work under some of our globally recognised clients such as The Phoenix Group, M&G plc, Scottish Widows, Aviva (formerly Friends Life) and Sun Life Financial of Canada UK. Diversity and Inclusion At Diligenta, Diversity and Inclusion are more than just words. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it. We celebrate multiple approaches and points of view and believe that diversity drives innovation. We also take a holistic approach and are always growing our network of people, programs and tools all designed to help employees grow and manage their careers. We foster both a top-down and grassroots approach and are part of the wider TATA & Sons global organisation that has a worldwide multicultural following. We believe that building a more inclusive working environment that accurately represents the world we live in is quite simply in everyone’s interests. Customer Service Representative Start Date: Monday December 6th Permanent, 37.5 hours per week (Monday to Friday) Core hours between 8am – 6pm Salary up to £22,851 Remote and flexible working available within 1.5 hours commutable distance of office As part of our long term relationship with M&G plc (Prudential account), Diligenta currently have new vacancies for Customer Service Representatives and are looking for individuals who are compassionate, caring and have a drive for personal and career development to join our operational front-line, telephony team in our shared Craigforth office. Your role will be to support the delivery of great customer outcomes by delivering an excellent end to end experience direct to customers of Diligenta’s long term client, M&G plc (Prudential account) within the Life and Pensions sector. You will receive extensive group and 1-2-1 training through a program designed to allow you to fully engage in and deliver the requirements of the role, deliver a positive experience to the M&G plc (Prudential account) customer and to build the knowledge needed to discuss products with confidence. You will be fully trained on the Diligenta and client systems provided to continuously deepen your knowledge of the individual policies or products that are will deliver that end to end positive experience with the customers. Your Responsibilities: Provide general information about a broad range of financial products, checking the status of claims and resolving complaints all while communicating clearly with customers (including vulnerable customers). This includes; Advising members on their current Pension value or other questions they maybe have such as to activate and manage their M&G plc Prudential online account. Working with retiring Members who are ready to take their retirement income to ensure the best possible outcome and service is provided. Collaborating with independent financial advisers who are working on behalf of multiple customers. Providing the best possible service by working accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information Directing relatives of a Member that has passed away to ensure that the unfortunate process is dealt with in an empathetic and appropriate manner. Your success in the role will be measured by your ability to achieve positive outcomes for each customer. Your Competencies and Past Experience: Minimum of 4 Standard Grade/Nat 4 (or equivalent), to include English and Maths Minimum 2 year experience within a customer facing environment or 1 year within a relevant sector call handler role A confident, friendly and professional telephone manner with the ability to effectively execute on the above duties, in both written and verbal form Proficient and confident in the use of basic telephonic systems, computer systems and technology Basic computer literacy in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies An ability to assimilate new information quickly and to be flexible and adaptable to change as well as the desire to identify, support and drive improvement opportunities Must possess and demonstrate a helpful, can-do and positive experience-oriented outlook, with the ability to work under pressure and meet tight deadlines in a strong team focussed environment, whilst being discreet when dealing with confidential or sensitive customer information The role requires the successful candidate to be self-motivated, proactive in going beyond the call of duty where required, have a keen eye for detail, be experience and result-oriented and have an ability to stay calm under pressure and in uncertainty A proven track record of being strong team player with a positive experience within a customer facing environment. The colleague environment is centred on a shared belief in delivering a positive customer experience through shared values and behaviours between Diligenta and M&G plc to create a stable and long term partnership. The Location: The role will be based in the Diligenta offices within the M&G plc (Prudential account) office in Craigforth. There are good public transport links with a free shuttle service to and from a number of locations around Stirling and a lot wider. For those that drive, there is free parking onsite and close by with a free park and ride service. The building is within landscaped grounds with a staff restaurant as well as a small retail and coffee outlet and plenty of areas to just relax. Benefits: Discretionary annual bonus Company pension scheme membership 23 days holidays + 8 bank holidays Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools 24/7 access to a wide range of books Receive a wide range of retail discount shopping schemes Access to our Confidential Helpline is available to be used by you and your family Develop your career through a wider global organisation of the TCS family Don’t miss this competitive opportunity, apply today! About Diligenta Diligenta is a leading provider of business process services for the Life & Pensions (L&P) industry, and is a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS). Providing an excellent customer service is at the heart of everything we do. This is how we have been able to administer over 18 million policies on behalf of our global clients. We deliver a wide range of services including Customer Services, IT and Change Management. Our Clients We work with 7 of the top 10 UK L&P companies and this number is continually growing. By joining us, you will be able to work under some of our globally recognised clients such as The Phoenix Group, M&G plc, Scottish Widows, Aviva (formerly Friends Life) and Sun Life Financial of Canada UK. Diversity and Inclusion At Diligenta, Diversity and Inclusion are more than just words. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it. We celebrate multiple approaches and points of view and believe that diversity drives innovation. We also take a holistic approach and are always growing our network of people, programs and tools all designed to help employees grow and manage their careers. We foster both a top-down and grassroots approach and are part of the wider TATA & Sons global organisation that has a worldwide multicultural following. We believe that building a more inclusive working environment that accurately represents the world we live in is quite simply in everyone’s interests. apply Finance Change Specialist Up to £33,000 | Bristol Finance Change Specialist Bristol, Edinburgh Peterborough or Basingstoke The Finance Change Centre Of Excellence acts as a Change/Transformation Business Partner to Diligenta’s Finance Operations as well as to Diligenta’s Client’s Finance Teams. It has responsibility for the delivery of all finance deliverables across all transformation and non-legacy change programmes. The department has four functions. Finance Delivery, Finance Design, Finance Development and Finance Testing. This role is within the Finance Development function which is a dedicated pool of Senior Finance Business Analysts, Finance Business Analysts, Finance Change Specialists and Finance Change Analysts who are responsible for the successful and timely completion of all the deliverables (other than testing) within the Finance Workstream plans. These will include requirements specification, validation and approval; CR specification, validation and approval; issue resolution and supporting business readiness and implementation activities. Your Responsibilities: Acts as Finance SME (legacy system) and ensures current finance systems and processes are properly understood and documented during the Requirements gathering phase of all Programmes. Where finance knowledge gaps exist on the mechanics of the legacy systems; supports the investigation and documention of process details and definition of precise BaNCS requirements. Delivers defined tasks within the various Programme/Change Plans on-time and to appropriate quality with limited support. Supports Model Office Testing ensuring finance processes are working as the user would expect. Documents finance procedures and supports the delivery of training for any new or amended finance processes. Supports wider finance change activities including performing data quality activities and preparing Audit & Reconciliation documentation. Supports Dress Rehearsal and Migration events from a finance perspective as and when required. Your Competencies and Past Experience: Studying towards an accounting qualification; or has a Finance degree; or qualified by experience. Knowledge of financial services (in particular Life & Pensions) processes and regulations. Knowledge of Finance and Accounting principles, practices and compliance requirements for the UK and Ireland. Expert in MS Excel and Word. A systematic, disciplined and analytical approach to problem solving, supported by strong interpersonal skills and confidence to select and apply relevant analytical and process engineering tools. Ability to apply different techniques to resolve issues and analyse risk and impacts across a range of potential solutions. Use clear and effective verbal, written and presentation skills, demonstrating the ability to communicate at senior levels of the organization, to provide logical argument and to influence decision-makers. Strong attention to detail, good fact finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Ability to communicate complex financial requirements to non-finance trained colleagues. Ability to self-manage, work effectively under pressure and manage to tight deadlines. Working within a finance role (or a finance-focussed change role) within Financial Services. Don’t miss this competitive opportunity, apply today! About Diligenta Diligenta is a leading provider of business process services for the Life & Pensions (L&P) industry, and is a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS). Providing an excellent customer service is at the heart of everything we do. This is how we have been able to administer over 18 million policies on behalf of our global clients. We deliver a wide range of services including Customer Services, IT and Change Management. Our Clients We have worked with 7 of the top 10 UK L&P companies – and this number is continually growing. By joining us, you will be able to work under some of our globally recognised clients such as The Phoenix Group, M&G Prudential, Scottish Widows, Aviva (formerly Friends Life) and Sun Life Financial of Canada UK. Diversity and Inclusion At Diligenta, Diversity and Inclusion are more than just words. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it. We celebrate multiple approaches and points of view and believe that diversity drives innovation. We also take a holistic approach and are always growing our network of people, programs and tools all designed to help employees grow and manage their careers. We foster both a top-down and grassroots approach and are part of the wider TATA & Sons global organisation that has a worldwide multicultural following. We believe that building a more inclusive working environment that accurately represents the world we live in is quite simply in everyone’s interests. apply view all jobs Discover Our Offices Our people are based throughout 8 locations across the UK. Because their wellbeing is our top priority, we’ve made sure they have access to impressive on-site facilities. Explore the map pins to discover more about each location, and life at Diligenta. Basingstoke Bristol Edinburgh Liverpool Peterborough Reading Salisbury Stirling Our Culture and Values Our 5 corporate values are at the foundation of everything we do; they shape the way we do business, interact with our colleagues and work for our clients. Integrity We are honest, open and trustworthy in everything we do. Excellence We aim to provide an efficient and outstanding service and deliver on our promises. Respect for the individual We treat everyone fairly, with dignity and respect. Leading Change We continually develop and implement innovative ideas to transform and improve the way we work. Learning & Sharing We believe in sharing knowledge, experience and learning to enhance skills, improve performance and develop best practice. Developing Our People Remain inspired and curious throughout your career with us. We love seeing our people succeed and are firmly committed to their personal and professional development. This is why we have initiatives in place across our business to drive internal mobility and continuous professional development. Supporting Our Community Our Corporate Social Responsibility (CSR) strategy plays a vital role in shaping our culture. Our people are pivotal in supporting causes important to us, and we always have great fun in the process! We strive to operate fair and ethical practices in the market and workplace, minimise our impact on the environment and make a tangible difference to our local communities. How Can I Apply? We've broken down our application process into three easy steps for you to follow. 1 Fill in Our Online Application Form Once you've found a role and clicked apply, we'll ask you to fill in our online application form. This will be the best way for us to assess your application. If you can't find a suitable role right now, stay in touch and join our talent pool. We're always looking for resilient people to build our exciting future. 2 Our Selection Process If you're invited to an interview, our recruitment team will be in touch to provide more details and arrange a time. The type of assessment will depend on the role, but it's usually either an interview or assessment centre. Don't worry — our recruitment team will be there to guide you through every step of the way. You may also be asked to bring certain original documents with you. This is will help speed up the referencing process and checks if you're successful. 3 Offer Stage for Successful Candidates Our recruitment team will inform all applicants about the outcome of their application. If you're successful, we'll be in touch to discuss an offer. As we're an FCA regulated company, we'll also need to complete employment referencing, which will include carrying out credit checks and criminal records checks. If you were unsuccessful, we'll take the time to give you constructive feedback on your application and explain why we felt you were not the right candidate for the role. At this point, you can also join our talent pool for future opportunities if you haven’t already done so. Apply now Talent pool © 2018 Diligenta Limited. All Rights Reserved. Authorised and regulated by the Financial Conduct Authority. recruitment website by Volcanic