Freshworks Neo Complete customer view in one unified record. Unified Customer Record captures customer data from all interactions and touchpoints, so your business can leverage customer insights to deliver delightful customer experiences. Personalize customer engagement based on insights and context Unified Customer Record enables sales, marketing and support teams leverage data from customer actions and behavior to deliver personalized engagement. For Sales Have meaningful conversations Accelerate your pipeline and engage your prospect with a holistic view of lead data from multiple touchpoints/sources. For Marketers Drive higher conversions Generate higher marketing ROI and drive lead conversions through targeted and personalized multi-channel campaigns. For Support Teams Increase customer satisfaction Exceed customer expectations leading to higher retention and upsell with a proactive view of the customer engagement history. UCR: The unified system of intelligence for customer delight Single source of truth UCR ingests, enriches and presents data from multiple touchpoints across Freshworks products, web and social media. No data silos Have access to consistent, accurate, real-time information about the customers and break data silos across departments. Personalized engagement Create and manage detailed customer segments and execute targeted multi-channel campaigns that delight customers. See UCR in action in Freshsales Suite TRY IT NOW Freshdesk Freshsales Freshmarketer Freshservice Freshteam COMPANY About Us Leadership Board of Directors Investors Customers Solutions Affiliates Partners Careers Newsroom Contact Us GDPR PRODUCTS Freshdesk Omnichannel Freshdesk Support Desk Freshdesk Messaging Freshdesk Contact Center Freshdesk Customer Success Freshsales Freshmarketer Freshservice Freshteam Freshstatus Freshping FRESHWORKS NEO Marketplace Developer Portal Analytics Neo Admin Center Unified Customer Record Collaboration Events & Notifications Technology Alliances Blog CONNECT WITH US Terms of service Privacy Notice Takedown Policy GDPR Security CSR Policy Tax FAQs Unsubscribe Copyright © Freshworks Inc. All Rights Reserved We use cookies to track visitors, measure ads, ad campaign effectiveness and analyze site traffic. We may also share information about your use of our site with 3rd parties. For more info, see, ourCookie Policy and ourPrivacy Policy. By clicking on "Cookie Preference Manager" you can choose to enable only certain cookie categories. By clicking "ACCEPT ALL" you agree to the storing of all cookies on your device. Manage Preferences ACCEPT ALL