Instagram Facebook Twitter Our Products For a full list of our products, please contact a Client Services Representative – 416-785-9666 ext. 200 Apple Pie (11″) Inquire Details Bailey’s Cheesecake (10″) Inquire Details Birthday Cupcake Inquire Details Buttermilk Red Velvet (8”) Inquire Details Caramel Brownie Cheesecake (10″) Inquire Details Caramel Brownie Cheesecake (8”) Inquire Details Carrot Cake (10″) Inquire Details Carrot Cake (8”) Inquire Details Cherry Cheesecake (8”) Inquire Details Chocolate Cake (10″) Inquire Details Chocolate Chip Stack (10″) Inquire Details Chocolate Cupcake Inquire Details 1 2 3 BAKER STREET 130 The West Mall, Toronto, Ontario M9C 1B9 Phone: 416-785-9666 Toll free: 1-800-785-5057 Fax: 416-785-2980 Join our team! © 2017 Bakerstreet. All rights reserved. | Customer Service Plan Instagram Facebook Twitter

Instagram Facebook Twitter Customer Service Plan BAKER STREET BAKERY INC. ACCESSIBLE CUSTOMER SERVICE PLAN (re The Accessibility for Ontarians with Disabilities Act) Accessible Customer Service Policy – Revised 2017 Baker Street is committed to excellence in serving all customers, including people with disabilities. We will ensure that all personnel, particularly those who deal with the public (Owners, Managers, and individuals in Client Service) are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services. We will communicate with people with disabilities in ways that take into account their disability. We welcome people with disabilities and their support persons or service animals into our front offices (the area of our food manufacturing facility open to the public). Company policies have been reviewed to ensure the dignity and independence of people with disabilities is respected. A copy of the AOD Act, Baker Street Accessibility Standard and Service Plan, training materials and feedback form are available for review on request to Human Resources or Client Services. Any feedback or concerns relating to Customer Accessibility issues will be directed to the Human Resources Consultant for response and coordinated resolution. Individuals wishing to communicate with the Company on accessibility-related issues or feedback are invited to contact: Barbara O’Neil, Human Resources Consultant, boneil@bakerstreet.ca 416-785-9666, extension 211 or Leah Somerton, Chief Operating Officer, lsomerton@bakerstreet.ca 416-785-9666, extension 213. ACCESSIBLE CUSTOMER SERVICE REVIEW & RESPONSE PROCESS Day 1: Feedback Received Day 2: Initial Review By HR (back-up: Client Services) Day 3/4: Review/Decision with Executive Day 5: Response To Customer Change/Implementation, as appropriate Further Customer Contact/Executive Reporting, as appropriate Accessible Customer Service Feedback Form Download here. BAKER STREET 130 The West Mall, Toronto, Ontario M9C 1B9 Phone: 416-785-9666 Toll free: 1-800-785-5057 Fax: 416-785-2980 Join our team! © 2017 Bakerstreet. All rights reserved. | Customer Service Plan Instagram Facebook Twitter