ON-LINE SERVICES NEWS CONTACT US NEWSLETTER Print home > service charter > the indicators THE INDICATORS ATIVA and all the concessionary companies, in agreement with ANAS, have defined the commitments regarding the services they provide to customers, by identifying quality factors and related indicators. With regard to 2013, the maintenance of the objectives indicated for 2012, shown in the table below, was confirmed. Indicator Unit of measure Reference standard Basic factor: Travel Safety Notice period of communications, through ordinances, relating to construction sites lasting> 5 days Warning time (h) in 85% of cases 24 Basic factor: recularity Road markings status (retroreflection) * (RL) Retroreflection (mcd lx-1 m-2) 100 Basic factor: Comfort Service area services - number of checks per month on at least 80% of the areas With 1 check per month on 100% of the areas n./month 2 Basic factor: Services for disabled travelers Service area services - number of checks per month on at least 90% of the areas With 1 check per month on 100% of the areas n./month 2 Basic factor: Information to users Response time to proposals and complaints via e-mail response time in 85% of cases in working days 10 * Compliance with the standard occurs (only for the right-hand margin line and excluding tunnels, the period of winter operations, proximity to construction sites and service areas) on 90% on minimum sections of 20 km. SERVICE CARD The choice of a dematerialized service card is simple! COGNITIVE ELEMENTS Top management message Organization of the Company Composition of the network Upgrade plans Fundamental principles Calculation of the toll Information on services Infrastructure information Customer satisfaction POLICIES AND MANAGEMENT The Group Policy The management CUSTOMER PROTECTION Complaints Refunds Claims management Useful numbers and addresses The indicators Access the On-Line Services Click here to view the contents on the map EXCEPTIONAL TRANSIT PORTAL TRAFFIC FORECASTS TENDERS AND SUPPLIERS JOIN THE COMPANY NONPAYMENT INVOICING REQUEST SUBSCRIPTIONS AND DISCOUNTS USER PROTECTION FORMS NO HEAVY VEHICLE TRANSIT NEWS PREMIO IMPRESE PER LA SICUREZZA 2013 A.T.I.V.A. è tra le 17 imprese italiane premiate con il... Leggi tutto ATIVA S.p.A Autostrada Torino Ivrea Valle d'Aosta Strada della Cebrosa, 86 - 10156 TORINO tel. +39 011 3814100 | fax +39 011 3814101 | e-mail info@ativa.it Capitale Sociale € 44.931.250 versato – Codice Fiscale, Partita I.V.A. e n. Iscrizione nel Registro delle Imprese di Torino: 00955370010 C.C.I.A.A. Torino R.E.A. N. 256137 – Dotata di un modello organizzativo 231 e di gestione integrato rispondente alle norme UNI EN ISO 9001, BS OHSAS 18001, UNI EN ISO 14001 e UNI CEI ISO/IEC 27001– Attività di direzione e coordinamento congiuntamente esercitata, in forza di patto di sindacato, da: Società Iniziative Autostradali e Servizi società per azioni – SIAS S.p.A. (sede: Torino - R.I. Torino n. 08381620015) e Mattioda Pierino & Figli Autostrade S.r.l. (sede: Cuorgnè - R.I. Torino n. 08013550010). Made with © iDEA.web by © Archimede The portal is designed for optimal use with the following browsers: Firefox v 24 and later, Chrome v 26 and later TOTAL ACCESSES SINCE OCTOBER 2010 Credits Privacy RSS