Sales: 0808 253 6500 Support: 0161 822 2580 Request a Callback SERVICES SOLUTIONS PARTNERS WHY M247 NEWS & RESOURCES HELP & SUPPORT GET IN TOUCH HOME > SERVICES > MICROSOFT TEAMS CALL ANALYTICS Microsoft Teams Call Analytics Extend reporting features for Microsoft Teams Gain more visibility into business productivity Improve compliance practices across devices & locations Find out more about call analytics Get in touch Proficient management reporting and call analytics for Microsoft Teams. Empowering businesses to monitor performance, gain productivity, optimise costs and business processes Productivity and performance in the hybrid workplace Replacing traditional telephony and displacing legacy infrastructure now comes with costs, as well as strategic and operational questions for any business going through the process of transformation. Businesses need a solution that meets those challenges and helps improve employee and customer experience. All while delivering more for the business, in real-time and across fixed and remote locations. Challenges Are sales teams making contact with customers regularly? Are employees working long hours for extended periods of time? Are my team members disengaged or need support to adapt to the new normal? Do we have problems with call quality? We are advising employees to have a 'camera on' policy, is this being adopted? Find out how you can implement extensive analytics features for Microsoft Teams The M247 Microsoft Teams call reporting solution provides software tools for businesses to create, modify, and manage call reports for any interactions made via the Microsoft Teams UC platform. Discover how you can utilise dashboards and create reports to deliver more business insight and improve decision making. Don't feel like filling out a form? No problem, get in touch below Email us sales@m247.com Call us 0808 253 6500 Call Analytics capabilities for Microsoft Teams Monitoring Gain valuable business and technical insights through daily dashboards and historical trend monitors; view user adoption of UC, call quality, employee productivity and many more. Dashboards Real-time view of Microsoft Teams UC usage (updated every 60 seconds). All the information you need about calls, productivity, and costs in a single, customizable interface. Reports User-driven reporting capabilities, empowering businesses to define what they want, where and how reports should deliver key information to the organisation. SIMPLIFY. AUTOMATE. MONITOR Track and manage usage trends, quality, productivity and costs Delivery from the cloud or on-prem Installed in hours, not days or weeks Instant alerts based on call quality, productivity and costs Detailed analysis of SIP trunk utilization Visibility of call volumes, answer times, talk duration and KPIs Download brochure How Microsoft Teams call reporting impacts your business Gain insights into productivity Improve compliance practices across locations Quantify ROI in deployment of UC&C Easier cost management, fraud prevention and detection Identify areas of further training and education Enhance productivity, cost management, customer satisfaction Powered by Microsoft Teams Direct Routing Global reach. Increased capabilities. Reduced cost. Empower your business with guaranteed call quality, call rates and local numbers. Read More Call Recording for Microsoft Teams Call Recording allows you to capture inbound and outbound conversations, giving you the ability to record, encrypt and securely store these in the Cloud. Read More Sales: 0808 253 6500 Support: 0161 822 2580 Email us To find out how our technology can transform your business get in touch Want more insight? Subscribe to our newsletter! Email Address: Subscribe I agree to the M247 Terms & Conditions, and wish to receive information about M247 products and services. GET IN TOUCH MODERN SLAVERY STATEMENT PRIVACY POLICY TERMS OF USE ACCEPTABLE USE POLICY COMPLAINTS CODE OF PRACTICE GENERAL T&CS RPI PRICE INCREASE AREAS & LOCATIONS © M247 U.K. Ltd. trading as M247 Registered in England & Wales. Registered number: 04975343 Registered office: Turing House, Archway 5, Manchester M15 5RL. We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Read more here. Confirm Feedback