NEW CUSTOMER EXCLUSIVE - 20% OFF YOUR FIRST ORDER 0 Home FAQ How Can We Help You? Contact Us Orders & Delivery Returns and Refunds How do I return my order for a refund? What is Murad's Money-Back Guarantee? Payments Product Information My Account Terms & Conditions How do I return my order for a refund? Murad accepts returns on orders within our 30 day money back guarantee even if the product has been opened or used from the date of dispatch. To make your return you will need to contact our customer service team on info@murad.co.uk to raise a returns request and our FREEPOST address below; Freepost Murad Europe Ltd If you have any concerns or queries please email info@murad.co.uk. Also please note the following about returning or refunding your order: Make sure you buy direct from us. We cannot refund purchases from other vendors. Make sure you have the receipt/confirmation email. We will need it in order to issue a refund. We cannot refund on discontinued items, if you are unsure if a product is discontinued, please email info@murad.co.uk, we’re happy to help. You must return within 30 days from the dispatch date. If you have received a free gift with your purchase, you must return the free gift in addition to the products purchased. All refunds are less postage and packaging. Refunds can be processed against personal use only. A refund will only be processed once, per product, per household, and once per order. e.g. If you order two Blemish Control Clarifying Cleansers you may return only one cleanser, once, for a full refund under our 30 day money back guarantee. Christmas Return Policy Any purchase made between 15th November – 25th December can be returned until the 31st of January 2022. SIGN UP FOR YOUR EXCLUSIVE 20% OFF Unlock special offers, product launches & more. By submitting your email, you agree to receive Murad newsletters via email. You can unsubscribe at any time. Please see our Privacy Notice for more information. Sign Up Help Contact & FAQ Shipping Returns Store Locator Company Our Story For Professionals Offers Promotions Read Skincare Library Take The Skin Quiz Services Free Virtual Skincare Consultation Social Shipping Locations: United Kingdom United States Canada Malaysia Australia Germany Privacy Notice Cookie Notice Terms of Use Modern Slavery Act Transparency Statement AdChoices-Do Not Sell Murad LLC 2021 All Rights Reserved COOKIES POLICY By clicking “Accept All Cookies”, you agree to the storing of cookies on your device that helps us to enhance your experience on our site. The cookies that we use allow our website to work and help us to understand what information and advertising is most useful to visitors. View ourCookie Policy here CUSTOMISE ACCEPT ALL COOKIES