Email Sign in Expanding our network My Virgin Media For business For the home Help Help & Support Community Help Mobile switching FAQs Switching my mobile number when I join or leave Virgin Mobile Your Account - view your bills, check your recent usage, and manage all of your services such as roaming and call bars. Sign in to Your Account Whether you’re joining us or saying goodbye, we understand if you want to keep or get a new mobile number. Switching your mobile number is really simple and we can transfer your number in just one working day. I’m joining Virgin Mobile I’m leaving Virgin Mobile I’m joining Virgin Mobile Switching to Virgin Mobile has never been so easy. All you’ll need to do is grab a switching code from your current provider which you can do before you sign up, or later. Whichever suits you! Bringing your number with you? Get a new number How to get your switching code When to switch What happens next Bank holidays What else do I need to know What will happen on the day I switch I’m leaving Virgin Mobile Please be aware: if we recently sent you a new SIM card you must insert it into your phone before you request your PAC/STAC code. If you text to request your PAC/STAC code using your old SIM card your request will fail. If you want to leave us, we’ll be sorry to see you go. But we’ve made things as easy as possible – and given you a few options so you can decide what’s right for you. Taking your number with you? I'm getting a new number Request your PAC About your PAC Request your STAC About your STAC Switching information What happens if I miss my transfer day Not found the right help? Search again Other ways to get help Service status Run tests on your kit Identify network outages Book an engineer Check service status Guided support Browse help articles Easy to follow videos Step by step guides Get help My Virgin Media Make a payment Track your orders Check service status Sign in Virgin Mobile Account View mobile bills Change your plan Check balance Sign in About us Careers Advertise with us Partner with us Accessibility Legal Site map Contact Us Our Cookies Virgin Media and O2 ©2021 Virgin Media All Rights Reserved Logo Your Cookies We use cookies to give you the best browsing experience, to create content, ads and offers personalised to you and to analyse our website use. Sometimes we share cookie data with our social media, advertising and analytics partners. For more details see our Cookie policy or open the cookie jar to change your setting and switch off any non-essential cookies. Accept and continue to site Open the cookie jar