English (US) Support | Zinus Frequently asked questions Shipping + Returns Articles in this section Return Instructions for a Decompressed Mattress/Topper I purchased one of your products through an online retailer and now I would like to return or cancel my order. Who should I contact? What is Zinus' return and exchange policy? Cancel Your Order How much is shipping? Can I pay for expedited shipping or request delivery on a specific date? What is your typical delivery timeline? How long can I try out a Zinus product? What if I change my mind after a month? Do you offer removal services for old mattresses/foundations? Where do you deliver? Do I need to be home to receive my Zinus delivery? Do you deliver on the weekends? How long can I try out a Zinus product? What if I change my mind after a month? Updated 8 months ago No sweat. If you live in the U.S. and you purchased one of our products right here on Zinus.com, you have more than three months! We know that these things can take time, so we give you 100 days upon delivery to thoroughly test your new Zinus product in the comfort of your own home. If you’re not in love with your new home addition, we’re happy to refund your purchase. The item must be returned in good condition - no drool, stains or mysterious smells - with the necessary documents, parts and accessories to ensure a full refund. Oh, and proof of purchase will be required before processing your refund. When that’s all in order, please submit this form for return authorization. We'll send you a prepaid return label and instructions for arranging a FedEx pickup. For decompressed mattresses and/or toppers, please reach out to us for special refund instructions. A refund will be generated back to the original form of payment within 2-5 business days. NOTE: If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer. Useful Link: Customer Support Request Form Was this article helpful? 1690 out of 1947 found this helpful Related articles What is Zinus' return and exchange policy? Return Instructions for a Decompressed Mattress/Topper How much is shipping? Can I pay for expedited shipping or request delivery on a specific date? What is your typical delivery timeline? Zinus Warranty Policy I purchased one of your products through an online retailer and now I would like to return or cancel my order. Who should I contact? © 2021 ZINUS Privacy center Do not sell my information