Who we are What we do Service portfolio Case studies Partners Work with us Careers Contact English Connecting today’s users with tomorrow’s technology Our people All our people have a drive to solve problems; an ambition to make clients happy and a determination to succeed where others have failed. We’ll be anywhere you need us to be, fast, and we’ll always get the job done. Yaseen Khan Chief Executive Officer Yaseen founded NSC in 1997 based on one simple principle: big companies need someone they can trust to manage their global IT, so they don’t have to. Someone who’s not afraid to roll up their sleeves and get stuck in to deliver a real commercial advantage. Now overseeing the business in his role as CEO, Yaseen ensures everything about us embodies his expert, agile and entrepreneurial spirit. Sascha Groeger Chief Commercial Officer After graduating from European Business School, Sascha entered Corporate Finance where he successfully led several technology companies to IPO. Having spent the last 15 years in senior IT Management positions, Sascha now leads our sales operations, marketing and business strategy from across the pond in the US. Anthony Robinson Senior VP, Operations, North America Anthony performs a critical leadership role in our customer engagements, having the primary responsibility of driving client management, service, and overall client satisfaction across field engineering and CSD work for North America. Anthony, based in Mason, Ohio joined us in August 2014 with over 15 years of operational and managed services experience including logistics operations and third-party vendor management. Prior to his move to the service management field, he worked as an Account and Payroll manager for Clear Channel Communications for over 200 radio and television stations. Robert Gutt Senior VP, Global Customer Experience and Technologies Robert is accountable for NSC’s service offerings and ensuring the technology solutions we deploy to our clients are world class. He is responsible for leadership of the technical delivery of ongoing, complex, multiyear transformational projects for NSC’s key clients. Robert, based in New York, joined us nine years ago and has been leading a team of senior engineers delivering complex projects for our strategic clients. Robert has over 25 years’ experience as a customer facing network infrastructure engineer. Rob Pursell Global CFO Having qualified with PwC as a chartered accountant in 1999, Rob left practice and has spentthe last 20 years working in the finance functions of technology and retail businesses. He has significant international experience, primarily in EMEA and Asia, as well as experience in transforming finance functions to help drive business performance through analysis, commercial awareness and data management. Alexander Hooper Deputy Group CFO Prior to joining NSC, Alex served as a founding partner in a financial and management accounting practice. Having gained a wide range of skills in managing finance, Alex has bought his expertise to NSC. Alex’s role as Deputy Group CFO makes him responsible for the safeguarding and optimising of group cash, as well as the arrangement of all group borrowing and banking relationships management. His resilience in the face of any challenge makes himan invaluable individual to NSC. Suzanne Pfersdorf Commercial Business Unit Controller - Germany & North America Having graduated with a master’s degree in finance, Susanne spent 10 years working as a successful Financial Analyst and Controller in fields spanning the aerospace and travel industries. Susanne now provides financial and commercial guidance to our leadership teams in Germany and North America, evaluating new opportunities and assisting our accounting team. Being a natural problem solver, Susanne ensures accurate financial results through in-depth analysis and reporting. Kathrin Feucht Senior Account Director- Germany Having worked previously as a successful Account Director, Kathrin brought her expertise in customer communication to NSC. Kathrin ensuresour clients always receive the highest quality service and works to create effective solutions and offers for any proposals or requests that come her way. With her excellent skills in relationship building, she ensures our clients’ needs are always met and their expectations exceeded with every challenge that may transpire. Ema Bien-Aimé Learning Business Partner - United Kingdom Previously working as a Talent Manager where she was responsible for the talent and engagement of 5000 employees globally, Ema now leads our NSC Academy and is the backbone of our learning and training ecosystem.By recognising the potential of our people and developing their skills, she enables our teams to deliver the maximum quality service to our clients. Ema speaks six languages which allows her to effectively communicate learning strategies across NSC globally. This, combined with her passion and creativity, allows for innovative training programmes that provide the best results for our employees. Christine Favuzzo Service Delivery Manager - North America After completing a bachelor’s degree in Human Resource Management, Tina spent 30 years cultivating her knowledge and experience in the technology industry before moving to a desktop support group management role. Now Tina manages personnel and performance at NSC,ensuring we meet all contract expectations and provide an exceptional quality of service to our clients. Tina’s resilience in the face of adversity allows her to overcome any issues that may arise, guaranteeing our clients’ requirements are always met to the highest standard. We value our people Yaseen Khan, our CEO, founded NSC with the aim of providing world-class customer service to a small number of global companies. Today we have thousands of people who share that philosophy, with the drive to solve problems, get things done and make our clients happy. And we know that happy people are effective people – so we train and treat our teams well, we incentivise and we make sure every one of our global offices is a great place to work. Learn more Want to work together, know more about our services or just ask questions? Get in touch – we’d love to hear from you. 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