Global | EN Search Toggle menu Customer Experience Share this page: Facebook iconTwitter iconLinkedIn icon Please allow statistical cookies to see this Youtube embed Capgemini Customer Experience The Customer Experience (CX) Proposition and Suite of Offerings allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization. Our approach is personal rather than personalized. Empathizing as well as analyzing. Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time. Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities…all in a strong collaborative mode with them. We help our clients in: Creating experiences that build relationships Continuously evolving and reinventing brand purpose and proposition with their customers Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology Delivering Agile and Scalable CX projects We call it “You. At Scale.” Capgemini named a leader in Gartner’s 2020 Magic Quadrant Expanding capabilities to get the benefits of specialization and collaboration in the pursuit of sustainable competitive advantage for our CX clients. Thought Leadership Connected Marketing Tackle complexity and improve efficiency of the marketing ecosystem Read more icon Connected Marketing Go to slide 1 Go to slide 2 Go to slide 3 Go to slide 4 Go to slide 5 Go to slide 6 Go to slide 7 Go to slide 8 Analyst & Industry Recognition Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide - April 22, 2020 “We believe our Leader positioning in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services validates our commitment to empower our clients to take bolder steps in how they serve their customers’ needs, deliver personalized and relevant experiences, and change their organizations to deliver value at speed for both, their customers and their business. By continually expanding our capabilities, we are able to create sustainable competitive advantage for our CX clients. We are happy to have been positioned yet again this year.” Go to slide 1 Go to slide 2 Go to slide 3 Blogs from our experts Digital innovation empowers banks to deliver superior customer experience during unprecedented times The key challenge for banks before the pandemic was to learn how to collaborate effectively... Read more icon Digital innovation empowers banks to deliver superior customer experience during unprecedented times When back-office operations don’t align with front-end experience Why aren’t banks’ CX improvement efforts paying off? The answer might be in the bare-bones... Read more icon When back-office operations don’t align with front-end experience Digital CX takes center stage as mid-sized banks scramble to optimize operations During mandatory lockdowns, digital became the only mode of engagement, which compelled... Read more icon Digital CX takes center stage as mid-sized banks scramble to optimize operations It’s time to expand your Ecommerce capabilities FAST More than ever, the time to start your Ecommerce platform is now. When physical stores are... Read more icon It’s time to expand your Ecommerce capabilities FAST Navigating the increase in customer touchpoints and data Making data available anywhere and anytime exponentially increases the number of... Read more icon Navigating the increase in customer touchpoints and data Understanding the why of your brand How brand is the center of all decisions from product design to customer service Read more icon Understanding the why of your brand Client stories The Municipality of Oslo explores chatbots to respond to citizen requests By partnering with Capgemini, the Municipality of Oslo develops proof of concept chatbot and... Read more icon The Municipality of Oslo explores chatbots to respond to citizen requests GE Healthcare optimizes medical equipment installation logistics with Salesforce CRM GE Healthcare works with Capgemini to introduce the SFDC Lightning Salescloud and improve the... Read more icon GE Healthcare optimizes medical equipment installation logistics with Salesforce CRM SingEx implements Salesforce Sales Cloud to move closer to full digitilization Through its partnership with Capgemini, SingEx transforms its customer and sales management... Read more icon SingEx implements Salesforce Sales Cloud to move closer to full digitilization Show all Our domains, solutions & services Connected Marketing Empowered Sales Augmented Service Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalize experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more. Click here to know now more. AI for Immersive Customer Experience AI for Immersive Customer Experience Unleashing the full potential of AI for CX Read more icon Capgemini Content eXplosion Capgemini Content eXplosion Read more icon Connected Marketing Connected Marketing Tackle complexity and improve efficiency of the marketing ecosystem Read more icon Connected Marketing Operations Connected Marketing Operations Implement frictionless digital marketing operations Read more icon Conversational Commerce Proposition Conversational Commerce Proposition Are you ready to listen to your customer? Really listen? Read more icon Experience Matters Experience Matters The experience... Read more icon Marketing Acquisition Platform Marketing Acquisition Platform Our Marketing Acquisition Platform is an end-to-end solution that empowers the modern... Read more icon Mobile User Experience and Design Mobile User Experience and Design Mobile usage plays a significant role in our private, professional, and social lives, the... Read more icon Predictive Services for Customer Engagement Predictive Services for Customer Engagement Enabling personalized customer engagement in an omni-channel world Read more icon Smart Mobility Connect Smart Mobility Connect Capgemini Invent’s first premium global offering for the automotive industry brings the... Read more icon Our partner ecosystem View all Partners Predictions from our experts CUSTOMER EXPERIENCE Marketing becomes connected in 2021 Dr. Thomas Dmoch Although in 2021 most of the CMO’s budget will continue to go into MarTech, 50% of CMOs... Read more icon Marketing becomes connected in 2021 COVID Conversations: Customer Experience Trends, technologies, key topics, and issues around Customer Experience (CX) that are shaping... Read more icon RETAIL Predictions 2021: Customer Experience – Retail Trends, technologies, key topics, and issues around the retail sector that will shape up... Read more icon Connect with our CX experts > Alex Smith-Bingham Go to slide 1 Go to slide 2 Go to slide 3 Go to slide 4 Go to slide 5 Go to slide 6 Services Industries Partners Our Experts Insights & News Careers Our Company Investor relations Newsroom Our Offices Contact us Sitemap Terms of Use Privacy Policy Accessibility Our Social Media Code of Conduct Social Media House Rules Legal Information / Mentions Légales Security Vulnerability Notification Cookie Policy Cookie Settings OUR BRANDS: Facebook icon Twitter icon LinkedIn icon Youtube icon Souncloud icon Instagram icon Slideshare icon Glassdoor icon All rights reserved by Capgemini. 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