Log in In line with government advice, and for the welfare of our staff, we have far fewer colleagues available to answer calls at the moment. We really need to make sure we care for our most vulnerable customers, so please only call us if it is urgent. LIVE CHAT Our live chat agents are available to assist you via the chat icon at the bottom of this page during the below times: Fraud, Lost & Stolen Mon to Fri 8am-7pm. Sat, Sun and Bank Holidays 9am-5pm. COVID-19 Mon to Sat 8am-7pm. Closed Sunday. Collections, Customer Services and New Applications Mon to Fri 8am-7pm. Sat, Sun and Bank Holidays 9am-5pm. ONLINE AND APP We are dealing with very large numbers of calls and chats, so if you just want to view your balance, make a payment to your credit card account or check a recent transaction please download the mobile app for Android or iOS, or login to your customer account here. EMAIL You can contact us via email at customerservices@118118money.com PHONE Our agents are available to assist you on the following numbers during the below times: Loans – 08000 118 000 Credit cards – 08000 118 222 Fraud, Lost & Stolen Mon to Fri 8am-7pm. Sat, Sun and Bank Holidays 9am-5pm. COVID-19 Mon to Sat 8am-7pm. Closed Sunday. Collections, Customer Services and New Applications Mon to Fri 8am-7pm. Sat, Sun and Bank Holidays 9am-5pm. LOST OR STOLEN CARDS If you believe your card may be Lost or Stolen and our lines are closed please 'lock' your card in our App and then call us the following day for an Advisor to request a new one to be sent. COMPLAINTS You can make a complaint directly to the 118 118 Money Complaints team by emailing us on complaints@118118money.com If you are not satisfied that we have dealt with your complaint properly, you can contact the Financial Ombudsman Service (FOS) on 0300 1239 123 or 08000 234567. You can also email them on complaint.info@financial-ombudsman.org.uk or write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. PRESS EMAIL Any press enquiries should be sent to media@118118money.com This should only be used by journalists and bloggers. Loans Why Our Loans Are Different Loans Calculator Loans FAQs Bad Credit Loans Online Loans Quick Loans Personal Loans Debt Consolidation Loans No-Guarantor Loans Easy Ways to Pay Credit cards Guaranteed Rate Credit Card Credit Cards For Bad Credit Balance Transfer Credit Cards Interest Free Credit Cards Credit Card FAQs Our company Contact Us News Careers FLA Anti-Slavery Statement Brexit FAQs Terms and Conditions Privacy Policy Sitemap Complaints s172 Statement Any questions? Give us a bell. Loans 08000 118 000 Monday to Saturday: 8am - 7pm Sunday: 9am - 5pm Bank Holidays: 9am - 5pm Credit cards 08000 118 222 Monday to Saturday: 8am - 7pm Sunday: 9am - 5pm Bank Holidays: 9am - 5pm Grab our app 118 118 Money is the trading name of Madison CF UK Limited. Company No: 08393840. Registered office: Euston House, 24 Eversholt Street, London NW1 1DB. VAT number: 242 5953 01. Madison CF UK Limited is authorised and regulated by the Financial Conduct Authority (FRN 741774). Madison CF UK Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. You can confirm our registration on the Financial Conduct Authority’s website or by contacting the Financial Conduct Authority on 0800 111 6768. 118 118 Money is a member of the FLA (Finance and Leasing Association) and subscribes to its lending code. Credit is subject to status, affordability and credit checks. Credit is only available to UK residents aged 18 and over. Terms and conditions apply. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Cookies settings Accept All Cookies