Industries Services Digital Latest Thinking About Careers News Events Investors Worldwide CONTACT Find Solutions > Strategic Goals > Big Data Analytics BIG DATA ANALYTICS We live in a world of data abundance, but are underwhelmed by paucity of insights. The sheer complexity of storing and indexing large data stores, as well as the information models required to access and make sense of them, is burdensome to all companies, regardless of size and industry. Uncovering new insights from big data – contained in both structured (transactional) data and unstructured/semi-structured (interactional) formats -- requires prioritizing, organizing and validating on the back end and employing front-end analytical tools that are accessible to knowledge workers. It’s bigger than merely changing out technology; it also requires a delicate overhaul of key knowledge processes to ensure that signal is applied and noise is discarded. A well-executed big data program provides the opportunity to uncover hidden markets, reveal unmet customer needs and cost savings opportunities and drive game-changing, meaningful improvements in everything from shipping efficiencies to medical treatments, to social media campaigns and related digital marketing promotions. BEST PRACTICES Our work with leading clients worldwide reveals the following big data analytics best practices: Establish processes and organizational structures, then choose the best tools to solve high-value business problems. As you experiment, continuously refine existing processes -- and create new ones -- and acquire tried and true tools to support big data. Be cost conscious, of course, but focus primarily on agility and speed of decision making, as well as ease of use by non-technical knowledge workers. Don’t underestimate the importance of master data management. The need for a single version of truth is especially true for big data analytics initiatives. Train your staff in the databases, technologies and ontologies required to build, manage and extend big data capture and subsequent analysis. If you lack big data analytics skills, you are not alone. Consider analytics as-a-service to provide a cost-effective, standardized way of supplementing internal talent and adding horsepower to prosper from big data analytics. A more virtual and globalized world requires businesses to work proactively and anticipate change before it happens. Big data analytics can help businesses meet this challenge, but only if they align tools, processes and organizational structures to advance operational agility and deliver business results. OUR LATEST THINKING A Holistic Approach to Property Valuations A brief guide to incorporating all available data, structured and unstructured, in the property valuation activity, by choosing key variables and running textual analysis. 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SHARE Creating One Customer Journey Ecosystem that Meets All Banking Needs The ability to aggregate and analyze customer data in one place rather than in silos empowers banks to apply forensic and predictive analytics with a lens across the entire institution. SHARE Insights to Deliver a Connected Digital Customer Experience By using a two‑layered framework, customer service organizations can begin to use Code Halos to intuit customer needs and desires. It also helps provide a more meaningful and engaging customer experience across channels. 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