APPOINTMENTS ABOUT US MEDICAL SERVICES PHARMACY LAB SERVICES CLINIC PROGRAMS DEPARTMENTS Home Quality Management Quality Management Riverside San Bernardino County Indian Health, Inc. RSBCIHI is committed to providing all the patients with the highest quality of health care. Quality Management is responsible to ensure RSBCIHI provides a patient centered health care system that provides a safe, timely, effective, efficient and equitable care to all our patients. We accomplish this by assessing and improving the services we offer. Our patients are key players in determining that we are meeting this goal and we encourage our patients to provide us with feedback and comments to improve the services we provide. RSBCIHI offers our patients different methods to report their comments or concerns. We have our Patient Satisfaction Questionnaire per Department, where our patients can complete and report their satisfactory or unsatisfactory experience with services provided after each visit. We also have our Comments/Complaints Regarding Program Services form where patients can file a complaint about the services provided, any positive or negative concerns the patient feels needs to be brought to our attention to address. These forms are located at all health centers and on the Internet at www.rsbcihi.org. Patients have the option to submit the form to a staff member or mail the form to: Riverside San Bernardino County Indian Health Inc. Quality Management Department 11980 Mt. Vernon Ave., Grand Terrace, CA 92313 Patient Satisfaction Questionnaire Our Quality Control Department is here to assist with patient services issues. Start Questionnaire Tell us about your experience QM Department and Facilities Coordinators Soboba Clinic & Morongo Clinic Quality Management Department and QM Facilities Coordinators are staff who can help resolve concerns about any aspect of the patient’s health care experience, particularly those concerns that cannot be resolved at the point of care. QM Coordinator and Facilities Coordinators listen to any questions, problems, or special needs patient may have and refer their concerns to Administration and/or appropriate Directors/Supervisors staff for resolution. QM Department an oversight at our clinics to ensure compliance in infection prevention and control standards, safety standards, environmental health services and clean appropriate physical patient environment. Quality Management Department at San Manuel or Facilities Coordinator at Soboba clinic to assist you with your comments/complaints. Or you may call us directly; Quality Management Coordinator at (909) 864-1097 ext.4781 or the Compliance Hotline at 866-640-3532. All comments are kept confidential and only shared with appropriate Directors or Senior Leadership to address. Please address any concerns or complaints within thirty (30) days. We will respond to your complaints within two (2) business days. Information Downloads (pdf) Meet Our Staff Cece Martinez QM Coordinator San Manuel Matt Iverson Facilities Coordinator Soboba Angelina Pimentel Facilities Coordinator Morongo Name * First Last Email * Please enter your email, so we can follow up with you. Which department do you have a comment about? * Medical Services Pharmacy Lab Services Clinic Programs Subject * Message * Submit About Us Riverside-San Bernardino County Indian Health, Inc., is a non-profit, tribally controlled and managed health care program, providing high quality healthcare and community services to the region’s Native American population. Affiliated Tribes Agua-Caliente Band of Cahuilla Indians Pechanga Band of Luiseno Mission Indians Ramona Band of Cahuilla Indians Cahuilla Band of Indians Soboba Band of Luiseno Indians Morongo Band of Mission Indians Santa Rosa Band of Cahuilla Indians San Manuel Band of Mission Indians Torres-Martinez Desert Cahuilla Indians © 2020 Riverside San Bernardino County Indian Health, Inc.