Blog EN Success Stories Our Cloud Support Careers Contact us English Search: SERVICES You are here: HomeServices We offer an extensive service catalogue that includes basic options, such as diagnostics and equipment replacement, to full outsourcing of the management and operation of our clients’ infrastructure and applications, as well as single-window services, support, delegated management, or development and operations. Not only do we act as a technology services supplier and broker, but we also act as a technology partner to our clients, playing the role of facilitator and delivering constant, stable services with predictable costs and an agreed, measurable quality. Types of service delivery Multi-client ITO services We offer a reduction in costs through different activities that are developed remotely from our service centres, the suitability of which and following of good practices guarantees maximum quality in delivery of these activities. The types of services available in this regard are as follows: Single-window or SPOC (Single Point of Contact) services Monitoring Maintenance Delegated IT infrastructure management Application management With regard to covered infrastructure, we offer any of the services indicated for the technology scopes included in the figure. Personalised ITO services When the client’s specificity requires, we offer personalised services that are fully adapted to their casuistry (place of execution, security requirements, technical requirements, etc.). Personalised management centres have capacities and a methodology similar to those of multi-client service centres. Operations are always performed based on standards and good practices, although in this case the functional structures, technology verticals, process framework and governance model are specified in detail depending on the client’s needs and requirements. We classify dedicated ITO services according to the following types of management centres and offices: Service Desk Technical Offices (Communications, Security, Systems and Applications) Service Management Offices (SMO) Project Management Offices (PMO) IT Services and Infrastructure Management Centres Application Management Centres With regard to covered infrastructure, we offer any of the services indicated in the same scopes as those for multi-client services. Personalised BPO services More generally, we also offer business process outsourcing (BPO) services to our clients. In particular, we have extensive experience in outsourcing telecommunications operator processes, where we provide the following services: Call centre services Corporate client pre-sale services Corporate client delivery services Corporate client post-sales or help desk services Core network planning and design services Core network deployment services … WORK WITH US SATEC is a leading company in the technology industry Would you like to join our team? Spain · Portugal United Kingdom Algeria · Angola Kingdom of Saudi Arabia Ivory Coast · Morocco Find us on: Facebook page opens in new window Twitter page opens in new window YouTube page opens in new window Linkedin page opens in new window Instagram page opens in new window ABOUT US INDUSTRIES Telecom AAPP Utilities Health Agroindustry Mineral resources Environment ACTIVITY Consulting Solutions Services SATEC 4.0 SUCCESS STORIESS Our Cloud Support Blog Careers Contact us LAST BLOG ENTRIES Grupo Satec strengthens its internationalization strategy, despite the pandemic 28 September, 2021 Satec is now an officially certified supplier of TM Forum Open APIs 28 July, 2021 OpenAPIs and the digital transformation of CSPs 16 June, 2021 © SATEC 2021 All rights reserved PRIVACY POLICIES - LEGAL NOTICES We use our own cookies and those of third-parties to improve our services and facilitate navigation. Continuing to access the site will be considered as an acceptance of their use. AcceptRefusePrivacy policy