No Estate Agent Fees Guaranteed (Fast!) Cash Offer No Hard Sell phone Have a Complaint? Get My Free Cash Offer HomeComplaints Thousands of customers have sold their houses fast with House Buyer Bureau and been thrilled with the results. We go above and beyond to make every seller’s experience with us an easy and hassle-free one, but we acknowledge that we’re only human, and sometimes, we might fall short of your expectations. But it’s the way we handle complaints that sets us apart from other house cash buyers. If you’re not happy with any aspect of your sale, we encourage you to let us know so that we can put it right. We’re proud to be one of the few house buyers recommended by The Advisory, and because we’re a member of the prestigious Property Ombudsman, you can rest assured that House Buyer Bureau will listen to your concerns. How to Make a Complaint If you wish to make a formal complaint, we require this in writing either by post or email. This will allow us to have a record of your concerns so that we can thoroughly investigate your complaint. Please email our Customer Services Department with your contact details and complaint or write to our head office: Customer Services House Buyer Bureau 1 The Cornerstone Market Place Kegworth Derbyshire DE74 2EE We will acknowledge receipt of your complaint within 3 working days. We will investigate your complaint promptly and provide a full response within 15 working days. Still unhappy? We’ll also advise how you can further pursue your complaint if you are not happy with our response. This will typically involve referring you to The Property Ombudsman, which will conduct an impartial investigation and either uphold or overturn our decision. Get Your Free Cash Offer Today Getting your no-obligation cash offer is easy. Just find your address and answer a few quick questions about your property. Sell your house in weeks instead of months and with zero hassle — you could even sell in as little as 7 days. Get My Free Cash Offer What Our Customers Say Read More Testimonials Help & Advice Get the latest updates in the ever-changing property market and read advice from our experts on selling a house fast, whether you’re wondering if you can sell a house if you’re in arrears, you want the best tips on selling after a divorce, or you want to download our checklists to make selling a house, easy. Property Help and Advice Below you will find our latest posts from our property news and tips blog. Boom or bust – what will happen to the market after the stamp duty holiday? Read More Your Guide to Selling a House with a Mortgage Read More How Do I Sell My House? A Beginner’s Guide Read More House Buyer Bureau is a business of HBB Relocation Services LTD, registered in England no. 07857990 POPULAR LOCATIONS Birmingham Blackpool Bradford Cardiff Chester Coventry Derby Leeds Leicester Liverpool London Manchester Middlesbrough Newcastle upon Tyne Nottingham Sheffield Stoke On Trent Sunderland Swansea Wales Wolverhampton York ABOUT US Complaints Terms of Use Terms of Business Recommend a Friend Code of Conduct Charity Programme Privacy Policy Terms & Conditions CONTACT US 0800 028 2800 Click To Email We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Cookie settings ACCEPT Live Chat