Search Meet Now Login CONTACT CENTRE Built for the future of customer experience As consumers, we want on-demand, 24/7 customer support that is easily and instantly accessible. Our customers are no different. They expect simple, speedy resolutions, and the ability to choose how they communicate with your business. Those that fail to provide such an experience run the risk of being left behind. Empower employees and deliver an exceptional customer experience with AI. Nasstar’s next-generation contact centre solutions unify customer and agent experiences across all communication channels, including phone, email, chat, SMS and social media. Utilising the power of intelligent self-service automation, such as AI, chatbots, speech analytics and voice biometrics, we automate customer contact, wherever possible, for first contact resolution (FCR). Organisations of all sizes can now deliver a digital-first customer experience with options for natural, fast, and easy self-service 24/7. The result? A seamless customer experience, reduced call volumes, reduced costs and improved operational efficiency - freeing up your agents to focus on more complex, highly skilled requests. This powerful all in one solution provides you with all the tools you need for Work Force Management (WFM), Quality Management and Performance Management to keep your agents engaged and your contact centre operating efficiently. CUT YOUR CALL VOLUMES AND IMPROVE CUSTOMER SATISFACTION SCHEDULE A DEMO Image A customer-first approach, 24/7 Image Increase first contact resolution (FCR) Image Enhance employee productivity Image Flexibility, scalability, and innovation Image Increase operational efficiency whilst reducing headcount Image AI-powered self service options With customer service agents now typically working from multiple locations – including homeworking environments – our self-serve information capture and payment tools securely de-risk your contact centre and maintain customer privacy, regardless of location. Why Nasstar? We’ve delivered comprehensive contact centre solutions for a wide range of businesses, from SMEs to household names, including the UK’s largest contact centre with over 30,000 seats. Whether you are looking to add capacity, increase customer choice or reduce costs, we can help. With decades of experience and a team of contact centre and AI specialists on hand, we design, architect, and deliver fully scalable contact environments to meet your business objectives. CONTACT CENTRE SOFTWARE THAT ALLOWS YOUR AGENTS TO WORK ANYWHERE PCI and Self-Service Scalable technology for a self-serve culture EXCEPTIONAL EXPERIENCES How can we help? First name Last name Business email Job title Company name Phone number Enquiry message By submitting this form, I consent to the process of my personal data in accordance with the Nasstar Privacy Policy. TECHNOLOGY TRANSFORMATION Cloud Professional Services IT Professional Services Cyber Security Professional Services SOLUTIONS Managed IT Services Cyber Security Cloud Collaboration and Communication PCI and Self-service Managed Network Services ABOUT NASSTAR Blog Customer Success Careers News Videos HUB CUSTOMER LOGIN CONTACT US Awards and Accreditations Partnerships Careers Security Policy Acceptable Use Policy Responsible Disclosure Policy Privacy Notice Cookie Policy Terms and Conditions Complaints Procedure COVID-19-Risk-Assessment Modern Slavery Act © Nasstar 2021. All rights reserved Use of Cookies We use cookies to provide the services and features offered on our website, and to improve our user experience. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Review our Privacy Notice Cookies Settings Accept All Cookies