FINANCING | REQUEST A QUOTE | CONTACT US | REVIEWS SERVICES HOME / SERVICES COMPREHENSIVE FLOORING SERVICES Buying flooring for the first time may seem overwhelming. Like any other home improvement project, it may get complicated but the flooring experts at Dalene Flooring will help you through the process and help it go smoothly. Below gives a step-by-step of how our process works. 1. MEASURE & PREPARE Schedule a free in-home measure with our estimator and they’ll determine the square footage, floor preparation, trim/transitions and overall scope of the project. This step is a necessary to help us visualize the space, attempt to mitigate any installation issues and minimize waste to maximize your dollar. 2. CHOOSING THE RIGHT FLOOR The next step will involve meeting with one of our project coordinators to choose from the vast array of flooring in our floor design showrooms. Choosing the right type of floor for your home goes well beyond style and color. You need to consider your family’s lifestyle, performance needs and functionality of the room. Each flooring type has it’s advantages and here at Dalene Flooring, we’ll help you understand those differences. 3. SCHEDULING YOUR FLOORING PROJECT There are a lot of moving parts with each flooring project: from ordering and delivery of material, acclimating material to your unique environment and scheduling the installation crew; your project coordinator is your liaison to help ensure the job runs smoothly. 4. INSTALLATION With your project coordinator, the set date for installation is established. The day before delivery of materials, you receive a call or email (whatever you prefer) letting you know that they will be delivering. With some flooring products (like hardwood), delivery may be a few days before to acclimate the flooring to your home. The same day the material is delivered, you’ll receive another call or email to give you a time frame for when you can expect our installation crew. With many installations going throughout each day, we provide a window of time (8-10am, 10-12pm, etc…) of when we approximate their arrival. Project delays or unexpected circumstances can delay the installation crews, we will try to call if that happens. Learn more about our Floor Installation > 4. FOLLOW UP After the floor installation is complete, your project coordinator will give you a call to make sure everything went as expected. We’d love to hear about your experience, please send us a review! FIVE DIAMOND INSTALLATION EXCELLENCE CERTIFIED To earn certification, we have completed an extensive training program and pass a comprehensive examination demonstrating knowledge of installation services. Attaining certification demonstrates a commitment to personal excellence and a consistent dedication to superior customer service and professionalism. FLOORING INSTALLATION: OUR MOST IMPORTANT SERVICE Dalene Flooring prides itself on providing top-notch installation services. We have 5-star rated Installation Excellence installers to complete any flooring project. Check out our portfolio for all types of flooring installations. Not sure what to expect from your flooring installation? Watch this video to understand the process from inspiration to installation here at Dalene Flooring Carpet One. Our flooring experts and craftsman installers make the process easy and ensure a new installed floor that you’ll love. Learn More ADDITIONAL SERVICES: OUR BEAUTIFUL GUARANTEE We promise you’ll love the way your new floor looks, or we’ll replace it FREE – including installation! † Learn More OUR PRICE MATCH GUARANTEE If you find a lower price on the identical flooring, we will match the price and pay you 10% of the difference.† Learn More EASY, SECURE FINANCING 12 Month, No Interest Financing through our Dalene Flooring Carpet One financing card. Learn More FREE DESIGN SERVICES Our on-staff Interior Designers can help create style in your home, from choosing paint to window decor and it’s all complimentary to you! Learn More HLI INSTALLATION SYSTEM® Ever thought about the installation of your floors? You Should. The Installation does make a difference. Learn More DUSTLESS FLOOR SANDING & REFINISHING Refinish your hardwood floors without the dust. Learn More LOOKING FOR COMMERCIAL FLOORING? Dalene Flooring’s commercial flooring experts can help you from entire enterprises to small offices. View Commercial Flooring THE DALENE FLOORING ADVANTAGE: OUR PROMISE Everyone who works with Dalene Flooring is treated as family members and our customers are treated as friends. Our goal is make your house beautiful. We’ll help turn your flooring into an extension of your personal style. We want you to be to be happy, we want you to love the floors that they got installed and we want you to tell your friends about it! At Dalene Flooring, You Can Have It All FOLLOW US: 12 MONTH FINANCING AVAILABLE SIGN UP FOR SALES + NEW ARRIVALS CONTACT US RETAIL LOCATIONS Manchester (email) (860) 648-9223 South Windsor (email) (860) 289-4305 Enfield (email) (860) 749-5347 West Hartford (email) (860) 231-1576 Torrington (email) (860) 496-1414 Southington (email) (860) 276-9564 Hartford - Outlet (email) (860) 206-2142 Torrington - Outlet (email) (860) 496-1414 Manchester - Outlet (email) (860) 648-9223 Main Office (email) PO Box 145 45 Nutmeg Road South South Windsor, CT 06074 (860) 289-4305 QUICK LINKS OUR FLOORING PRODUCTS OUR SERVICES PORTFOLIO SPECIALS REQUEST A QUOTE CONTACT US ABOUT US Our company has been serving Connecticut families and communities with flooring since 1949. As a fourth-generation family business, we are committed to providing a wide selection of flooring and services from design to installation all backed by our Beautiful Guarantee®. 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