HOMESOLUTIONS INDUSTRIES REFERENCESNEWS & EVENTS RESOURCES ABOUT CONTACTBLOG HOME INDUSTRIES RETAIL AUTOMOTIVE AFTERMARKET Automotive Aftermarket Customers today are looking for a complete and seamless shopping experience - whether they are shopping in a store, through a catalog, call center or online. For retailers, that means you need to be more connected, more empowered and more proactive than ever. And...you need visibility across all channels so you can follow and track your customers as they move across different channels. As a retailer, how can you provide that seamless and "better" experience for your customers. With technology solutions like Microsoft Dynamics 365 for Automotive Aftermarket Retail. Microsoft Dynamics for Retail is a comprehensive business management solution that reduces the complexity of running your business, while allowing you to focus on connecting with your customers. At the same time, you'll gain enterprise-wide visibility, but also empower your employees with intuitive, easy-to-use functionality and the flexibility to effectively manage all aspects of sales channels from a single solution powered by a single commerce engine. In addition to the powerful business and financial management functionality, Microsoft Dynamics 365 for Automotive Aftermarket Retail provides: Range Planning – Forecast future stock requirements to ensure stock availability without excessive mark-downs Buying – Manage purchasing decisions and supplier communications Sample Management - Manage the sampling process to reduce waste Critical Path – Manage your critical path, by exception to ensure goods arrive in your business when needed Distribution – Rationalize warehousing to manage cross docking, pick pack holds, allocations and store replenishment Promotions – Reduce mark-downs with better range, replenishment and promotions management Cross-Channel Customer Service – Provide seamless customer experience and engagement across all channels Enterprise-wide - Centralized access to all store business information Inventory - Real-Time visibility of inventory levels and location Customer Retention - Advanced deal functionality to incorporate flexible discount building capability and loyalty program management POINT OF SALE (POS) INTEGRATION HSO’s Microsoft Dynamics 365 for Automotive Aftermarket Retail is further strengthened via seamless integration with the Centara Point of Sale (POS) solution – resulting in optimized financial accounting, inventory management, webstore integration and much, much more. Key POS functionality includes: Item lookup by make and model Substitute suggestions based on price and inventory levels Transaction handling with opportunity for cross-sale Integration with auto part blueprint solutions Item reservation Integration with web order management Customer tracking of make, models and mileage Access to any customer's transaction history Vehicle job shop reservations Gas container filling and empty case handling Secure handling of payment clearing in front of customers SERVICE CENTER NEEDS HSO’s Automotive Aftermarket solution also offers key functionality for those retailers who also offer a full range of services, from sales through installation, in their in-house service centers or through partnerships with other service providers. Microsoft Dynamics 365 integrates the Retail and Service features to connect parts sales with installation, maintenance and diagnostic services, providing users with real-time access to information detailing appointments, waiting periods, garage visits, service types, and more. This fully integrated solution allows for the flexibility to serve an increasing variety of consumers. To learn more, read our factsheet. 1CEI Survey: Customer Experience: Is it the Chicken or the Egg. Forbes. More information Webinars Subscribe to Newsletter Get Downloads Contact More information about HSO. Contact us 86% of buyers will pay more for a better customer experience.1 English (USA) HSO support desk CONTACT 645 Landwehr Road Northbrook, IL 60062 United States of America info-usa@hso.com T: (847) 348-0588 FOLLOW US