FAQs - COVID-19 Reopening Update We can’t tell you how good it is to be back. But we do have to tell you that ‘back’ is going to be a bit different. 1. Is it safe to visit? 2. Do I need to be either vaccinated or have a negative COVID-19 result or natural immunity to get in? 3. Do I have to show COVID status on entry? 4. How do I show proof of my COVID status? 5. Any COVID-19 reason I wouldn’t get in on the day? 6. Where do I get an NHS Lateral Flow Test? 7. How do I upload an NHS Rapid Lateral Flow Test result? 8. If I’m coming to an event, when should I do a NHS Rapid Lateral Flow Test? 9. How do I prove I’ve had 2 doses of the vaccine? 10. How do I get an NHS COVID Pass? 11. What’s natural immunity? 12. I’m fully vaccinated, do I still need to take a Rapid Lateral Flow Test? 13. Do you accept vaccine cards as proof? 14. I don’t have a smartphone, cannot use the NHS app or NHS website? 15. I’m travelling from Scotland/Wales/Northern Ireland? 16. Will you accept the EU Digital COVID Certificate? What about other international locations? 17. I’m under 18, what do I need to do? 18. Do I have to wear a mask or face covering? 19. Are social distancing requirements still in place? 20. I have a question about my Accessibility booking, how do I get in touch? 21. What are your opening times? 22. How do I get there? 23. What happens when I arrive? 24. What’s the difference between the NHS App and the NHS Covid-19 App? 25. Do I need to have the COVID-19 Test and Trace app as well as the NHS App? 26. What happens if I have COVID-19 symptoms before visiting? 27. What happens if I feel ill and can’t use my ticket? 28. Will I need to queue? 29. Can I bring a bag and is there a cloakroom? 30. Do I pay with cash or card? 31. Will hand sanitiser be available? 32. What happens when the show finishes? 33. How is your venue cleaned? 34. Have you planned your journey? 35. I can’t find the answer to my question, how do I get in touch? O2 Forum Kentish Town is the trading name of Academy Music Group Limited Company number: 3463738 VAT number: 710648159 Registered in England and Wales 211 Stockwell Road London SW9 9SL Partners O2 Carlsberg Pepsi Barclaycard Truly Ticketmaster Amazon Music Uber Charity Teenage Cancer Trust Sitemap Contact FAQs Work With Us Access Venue Info Legal Terms of Use Privacy Policy Cookies Policy Modern Slavery Statement Sustainability Charter Our Venues Arts Club Liverpool O2 Academy Birmingham O2 Academy Bournemouth O2 Academy Bristol O2 Academy Brixton O2 Academy Edinburgh O2 Academy Glasgow O2 Academy Islington O2 Academy Leeds O2 Academy Leicester O2 Academy Liverpool O2 Academy Newcastle O2 Academy Oxford O2 Academy Sheffield O2 City Hall Newcastle O2 Forum Kentish Town O2 Institute Birmingham O2 Ritz Manchester O2 Shepherd's Bush Empire O2 Victoria Warehouse Manchester Managed Venues Liverpool Guild of Students The Old Fire Station Bournemouth Partner Venues O2 Guildhall Southampton O2 Apollo Manchester © Academy Music Group Limited 2021 Manage my cookies