HOME INFORMATION PAGES COMPLAINT COMPLAINT PROCEDURE Victor Buck Services is committed to provide agile, integre and excellent service to its customers. However, despite our commitment and efforts it may occur that you are not satisfied with our services. In that perspective our customers have the opportunity to lodge a formal complaint to Victor Buck Services, as per CSSF Regulation 16-07. Please note that personal data will be processed in the context of the complaint as described in the Privacy Statement. A complaint is an expression of dissatisfaction addressed to recognize a right or redress a harm. If you wish to express your complaint/dissatisfaction, please fill the form located here And sent it back either : electronically to complaint@victorbuckservices.com by mail to : Complaint office : Victor Buck Services IVY Building 13-15, Parc d'Activités L-8308 Capellen An acknowledgement of our receipt of your complaint will be issued within 10 business days after the receipt of the complaint. A full and detailed response should be provided to you within one month of the receipt of your complaint. Your right of recourse to the Regulator and right to be informed of this: If despite our best efforts, our answer remains dissatisfactory to you, you have the right to contact the CSSF directly. You must lodge your complaint within one year after the original complaint is lodged with VBS. A copy of the form which may be used this out-of court complaint resolution procedure is available at the following link: http://www.cssf.lu/fileadmin/files/Formulaires/Reclamation_111116_EN.pdf The link below gives the full text of the CSSF Regulation 16-07 relating to the out-of-court complaint resolution: http://www.cssf.lu/fileadmin/files/Lois_reglements/Legislation/RG_CSSF/RCSSF_No16-07eng.pdf WHERE TO FIND US Victor Buck Services S.A. IVY Building 13-15, parc d'Activités L-8308 Capellen Luxembourg CONTACT-US From Monday to Friday, 8:30 a.m. - 12:30 p.m. 1:30 p.m. - 5:30 p.m. Phone. (+352) 49 98 66 - 1 Contact form FOLLOW US HOME ABOUT US Our Value Proposition Shaping a sustainable future OUR SERVICES Customer Communication Services Content Services Document Outsourcing Services Printed Electronics MEDIA CENTER News Events Press release CAREERS Jobs Victor Buck Services, unified by one passion : shaping information © 2021 Victor Buck Services S.A. Complaint Disclaimer Cookies Management Policy Privacy statement Data Privacy Policy Sitemap General terms and conditions General terms and conditions of purchase