home Products Industries Resources Support Events Developer Support Oracle SaaS Support Services Log in to Oracle Support Portal Oracle SaaS Support Services Go with an industry-leader. Oracle’s Platinum-Level Support Services provide enhanced support to help increase performance—at no extra cost. Read the data sheet (PDF) Our complimentary Platinum-Level Support Services aim to be the standard of excellence in the industry. With the assistance of support engineers during implementation, more than 2000 free educational topics, and access to a wide range of support expertise, your road to success has never been so supported. Our goal is to help you gain value faster—by providing support for a seamless adoption of Oracle SaaS products. Read more Getting Started Is Easy Using Oracle’s support portal, you can ask technical and nontechnical questions and search the extensive knowledge base for best practices, common questions and issue resolutions, training and more. View the infographic (PDF) Technical Support Nontechnical Support Education Support Technical Support Oracle's SaaS Support Services provide you with the tools you need for a successful cloud partnership. We've added a live chat channel, specialized implementation support teams, a more comprehensive service request dashboard, and proactive service request monitoring—all focused on your personal cloud journey. Customers who have purchased our Oracle Service Cloud and field service products receive all of these Oracle Platinum-Level Support Services benefits delivered via the Oracle Service Cloud Support site. Live Chat Channel Use instant messaging to communicate with us. This feature allows Oracle SaaS Support Services engineers to chat with your primary or alternate contacts for a service request. Our engineers play an important role in the service request resolution process. Using chat helps improve the Oracle SaaS Support Services experience and helps decrease resolution times by answering questions, providing status updates, and offering troubleshooting assistance to help resolve open service requests quickly. Implementation Support We understand that implementation is a critical time. Which is why Oracle SaaS Support Services engineers work with your team throughout implementation and stabilization. All service requests during implementation will be directly routed to your implementation team within your chosen time zone. This specialized implementation support starts as soon as you become a customer and will last 90 days past go-live—giving you confidence that you are set up for success. Oracle is committed to providing proper support through this process to help ensure that our customers can reach project milestones on time. Service Request Dashboard The service request dashboard provides an online view of outstanding and historical service requests. Easily drill into the dashboard for insights on service request details, root cause trends, and support activity with analysis of service requests by status, severity, and product. Proactive Service Request Health Monitoring The Oracle SaaS Support Services team continuously monitors your service requests to identify key knowledge gaps, configuration concerns, and key threshold boundaries that might indicate a concern early on or possibly impact the stability of deployment. This proactive intervention helps prevent escalations and help resolve issues before they become critical. Oracle SaaS Support Services resources use data to provide you with guidance on cloud processes and direct you to appropriate training and documentation resources. Related Resources Resources for Why Oracle Learn What’s New Contact Us Country/Region © 2021 Oracle Site Map Privacy / Do Not Sell My Info Cookie Preferences Ad Choices Careers