Home 311 Customer Service Emergency Management Contact Us Translate 311 CUSTOMER SERVICE BUSINESS CITY HALL LIVING HERE ONLINE SERVICES VISITORS Home > Information Technology > 311 Customer Service IT HOME ▶ IT INITIATIVES ▶ 311 CUSTOMER SERVICE ONLINE SERVICE REQUESTS 311 INCIDENT MAPS ▶ INFORMATION SECURITY DIGITAL STRATEGY MOBILE APPS GALLERY MESSAGE FROM THE CIO CONTACT US The City of Sacramento's world-class service just got even better! The new City of Sacramento 311 Customer Service Help Center website and mobile app make asking questions and getting service simple. Our goal is to make government more accessible and life a little easier for our residents, businesses and visitors. CALL OR EMAIL THE 311 CALL CENTER Phone: 311 or (916)-808-5011 (916) 264-5011 if outside City Limits (916) 808-8563 TTY Note: If your call is routed to the County when dialing 311 within City Limits, please inform your telephone service provider's customer service department. Email: 311@cityofsacramento.org Typical email response time is within 72 business hours. If you need service sooner, please call us. 311 provides a single point of contact for City of Sacramento services. We handle requests for building permits, stray animals, utilities services, and much more. Our 311 customer service agents undergo extensive training to ensure each caller gets a courteous, quick and accurate response - 24 hours a day, including weekends and holidays. More... SITEMAP ONLINE SERVICES 311 Service Requests Animals and Pets Bike Registry City Code Code Compliance Community Calendar Council Meetings Crime Statistics Donations eBid Portal Employment Fees and Charges File a Police Report Find Your District Maps Open Data Portal Pay a City Invoice Pay Parking Citation Pay Your Utility Bill Permits Records Library Traffic Alerts LIVING HERE Arts and Culture Birth & Death Certificates Code Compliance Education Jobs Libraries Marriage License Neighborhoods Parking Services Public Safety Recycling & Solid Waste Residential Permits Summer Heat Traffic Alerts Utility Services Winter Weather YPCE BUSINESS Building Permits Business Operation Tax City Code Code Compliance Demographics Doing Business with the City Sales Tax Data Special Business Permits Starting a Business Taxes and Fees VISITORS Arts and Culture Calendar Demographics Parking & Transportation Photos and Videos Points of Interest Visit Sacramento Other Resources CITY HALL City Auditor City Clerk City Code Office of the City Manager Office of the City Treasurer Code Compliance Departments Executive Team Employment Green City Holiday Schedule Mayor & Council Meeting Schedules Citywide Policies Media Contacts Records Library Whistleblower Hotline Policies | Accessibility | Social Media | Website Feedback © 2013 - 2021 City of Sacramento