Manage my home My Wiltshire PFI home (Private Finance Initiative) Wiltshire PFI Do you live in a PFI property? If you rent one of our Wiltshire PFI (Private Finance Initiative) homes from us, you will be living in one of the following postcodes; BA12 8FN, BA12 8FH, BA12 9GA, BA13 3FH, BA13 3FG, BA13 3FL, BA13 3FN, BA13 3UW, BA14 7WQ , BA14 8GG, BA14 8PP, BA14 8PT, SN12 7NA, SN12 7PN. Repairs handbook Repairs handbook VIEW MORE Customer handbook Customer handbook VIEW MORE Your PFI tenancy agreement Your PFI tenancy agreement VIEW MORE Have your say We want to know what you think Have you recently had one of our operatives or contractors visit your home? If you have recently had a response repair or planned or cyclical maintenance (including an annual gas service) undertaken to your home, you have the opportunity to complete a customer satisfaction survey. If you wish to complete a survey please contact us at pfienquiries@aster.co.uk. For emergency repairs or to speak with someone about a general enquiry, please call 0333 400 8266. GIVE US SOME FEEDBACK REPORT A REPAIR How to pay DIRECT DEBIT ONLINE AT THE BANK POST OFFICE/PAY POINT USING HOUSING BENEFIT Difficulty paying We can offer lots of free advice and support if you’re struggling to find the money to pay us, so please get in touch with us on 0333 400 8244 so we can talk through the options. Our debt and benefit advisors can visit you in your home. All advice is confidential. Claiming housing benefit Housing benefit is payable by local councils to people on low incomes to help them pay their rent and is usually paid by them to the landlord. It’s your responsibility to claim housing benefit and to provide any evidence needed in order to pay your claim if you can’t afford to pay your rent yourself. If you’re not sure if you’re entitled to claim, please contact your local council. Other benefits Any other benefits you may be able to claim are usually paid by the Department for Work and Pensions. If you’ve lost your job you need to contact your local Jobcentre Plus to make a claim. If you’re struggling to pay us, we’d rather work with you to help you stay in your home than take court action. However, we will take action against customers who don’t pay on time and those who choose not to work with us. Useful links How to avoid blockages Find out how to avoid blockages. FIND OUT MORE Save water Useful tips to save water. FIND OUT MORE Recycling centres Fine out more about your recycling centres. FIND OUT MORE Recycling Find out more about recycling. FIND OUT MORE Garden waste Find out more about dealing with garden waste. FIND OUT MORE Rubbish collection days Find your rubbish collection days online. FIND OUT MORE Lawn care advice Find out more about caring for your lawn. FIND OUT MORE LEARN MORE Shared Ownership Rent Connected Living Modern Slavery ABOUT US Existing Customers About Us SEARCH The information contained in this website is for general information purposes only. The information is provided by Aster Group and while we will try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Accessibility Policies Privacy Full disclaimer Careers Aster Group homepage Cookies Website by The Escape Agency