Search Global · English Login Products Services Partners Blogs & Resources About us Careers Request a demo Products Performance & Optimization Quality management Benefit from the leading quality management software solutions Develop your contact center agents into effective brand ambassadors with the support of comprehensive quality management software solutions. KEY BENEFITS Effective quality management software improves contact center efficiency and your agents’ experience Your agents can be business drivers: Boost customer satisfaction with a quality management solution that ensures your agents feel committed to their roles and supported by their managers. Enhance contact center operational efficiency with a unified, supportive approach to agent onboarding and coaching. Improve contact center agent retention with clear, meaningful development paths. Odigo quality management software solutions support your agents’ role in achieving customer experience excellence Research shows a quarter of customer complaints can be attributed to poor agent performance, and close to 90 percent of executives believe employee engagement has a greater impact on customer experience than any other factor. Develop your agents into committed brand ambassadors by supporting their development, encouraging autonomy and valuing their work. FEATURES End-to-end quality management software solutions for your contact center Record Automatically select and record a representative sample of agent interactions across channels with the omnichannel interactions research tool. Evaluate and analyze Review voice and digital interactions on a single screen and output comprehensive reports and scorecards in 40 different templates. Feedback and coach Measure performance against personalized KPIs, deliver meaningful feedback and assign learning programs and coaching in a single tool. Odigo partners with Verint, a global leader in quality management software Verint Odigo works with Verint to provide you with workforce optimization (WFO) solutions that enhance your contact center performance. See Odigo quality management software in action Better customer service from more committed agents Improved agent satisfaction Higher agent retention Request a demo Products Omnichannel Automation Routing Artificial Intelligence Engagement Performance & Optimization Cloud Platform User Experience Services IT integration Services CX Consulting Customer Success Odigo Academy Professional Services Contact Center Support Partners Find a partner Become a partner Blog & Resources Blogs Events Webinars Success Stories Use Cases CX Glossary About us About Odigo Awards & Recognition Newsroom Clients Careers Contact Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world. Contact us Request a demo contact.us@odigo.com Paris, France Social media LinkedIn Twitter Instagram YouTube Login Global · English Site map Privacy Policy Cookies Terms of Use Legal All rights reserved 2021 Odigo