LEITNER Customer Success Story LEITNER AR-based support optimises the operating time of ropeways. Peter Rabanser, Director of Customer Service, LEITNER ropeways Thanks to TeamViewer Pilot, we are able to solve problems quicker as we receive a view of the situation on site in real time. LEARN MORE ABOUT THIS CUSTOMER Challenges As a manufacturer of state-of-the-art technologies, customers expect premium support from LEITNER ropeways – anywhere and anytime. The company’s service team has to tackle several challenges: Availability 24 hours a day, 365 days a year and immediate troubleshooting anywhere around the world Difficult working conditions when performing outdoor repairs Ropeway size and complexity make troubleshooting difficult Solution When providing support for ropeways, a view of the system from outside is often required. Here, the TeamViewer Pilot smartphone app supports troubleshooting with augmented reality functions. TeamViewer Pilot provides real-time video stream of the service location. Using graphical elements displayed on the live image, the experts at LEITNER ropeways can assist the technician on site. By recording the video connection, technicians can document the procedure. Results Immediate repair thanks to remote assistance rather than field service technicians having to travel for several hours Fast troubleshooting even across language barriers if a customer speaks a different language No more costs for field technicians thanks to remote support via TeamViewer Pilot Increase of remote troubleshooting, as TeamViewer Pilot provides an enhanced view for technical support Download PDF Success Stories Similar Stories Carey Paul Honda SYS TEC electronic Red Cross Hospital Big Sun Energy ANYONE. ANYTHING. ANYWHERE. ANYTIME. COMPANY Investors About TeamViewer Channel Partners Careers Press Contact PRODUCTS TeamViewer Tensor Assist AR TeamViewer Frontline Internet of Things Remote Management TeamViewer Servicecamp TeamViewer Meeting TeamViewer Engage POPULAR TOPICS Trust Center Management Console Mobile Support Community GDPR Product Description SOLUTIONS For Enterprise Remote Support Remote Access Remote Desktop Collaboration Support for Mobile Devices Imprint Privacy & Cookies Contact Product Description EULA / DPA Cookies Settings Follow us on: Facebook Icon Twitter Icon Youtube Icon Linkedin Icon Instagram Icon Cookie Consent To improve your browsing experience on this website, TeamViewer and its partners would like to place cookies and similar technologies (“Cookies”) on your device. That enables us to analyze website usage and optimize our marketing efforts for the best possible user experience. By clicking “Accept Cookies” you agree to Cookie placement and respective use, as well as the subsequent processing of the collected data for the purposes of personalized advertising and marketing. Detailed information about the Cookies, the exact purposes, third-party recipients, Cookie lifetime, and more can be found in our  Cookie Policy and  Privacy Policy. You can always change your  Cookie Settings to your own preference. Download TeamViewer Imprint Accept All CookiesCookies Settings