about services portfolio clients blog About us Experientia is an independent international experience design consultancy. Our expertise is UX, and our business is providing you with the best behavioral insights and the best design solutions. We design product and service strategies that work, by building a deep understanding of who your customers are, why they act the way they do, and how to impact their behavior. Our three founding partners – Mark Vanderbeeken, Michele Visciòla and Jan-Christoph Zoels – are hands-on and actively involved in day-to-day work, offering their 20+ years of industry experience to each project we handle. Working with you, not just for you Whether you’re a big player (like the Fortune 500 companies we’ve worked for) or a growing entrepreneur (like the local Italian companies we support), we build a team structured around your needs, and create open, collaborative work processes. We invite our clients to be involved in research and participatory design, actively contributing ideas and feedback to the project. Staff We’re pretty cosmopolitan! With around 14 languages spoken on staff, and people from around the world, we know the importance of culture, from business culture to national culture. Of course, we should mention that we have experts in strategy, design, usability, cognitive and social psychology, ethnographic and user research, information architecture, prototyping and programming. And they’re smart, experienced, and award-winning. Just check out their bios below. Clients and industries We have worked with some of the biggest names in a wide range of industries. No matter what area you work in, we can help you to shape your customers’ experiences. Interested in a career with us? Our team Mark Vanderbeeken CEO and senior partner, strategic communications Michele Visciòla President and senior partner, user research Jan-Christoph Zoels Senior partner, user experience design Giovanni Buono Senior UX consultant Daria Cantù Senior service designer Renzo Giusti Senior designer Dohun Jang Visual and interaction designer Shin Liat Liew Client service executive and mentor, Singapore Caterina Manolino Information architect and UX researcher Erin O’Loughlin Writer and communications officer Tommaso Ottaviani Business development and financial services strategist Gabriella Piccolo UX and service designer Laura Polazzi UX lead Egle Pontarollo Human resources manager & accountant Silvana Rosso Office manager Ilaria Scarpellini UX researcher and designer Elena Taverna Administration manager Thomas Hanke Senior design strategist and interaction designer Annie Lambla Senior UX Researcher Mattia Della Libera Design strategist Xiaoshi Zhong UX researcher and service designer Yu-Hsuan Sharon Chang Senior Interaction Designer and UX researcher Naz Kazazoğlu Business and Strategic Designer Michelle Castañeda UX Designer Der Jang Yu Scenario Lab founder and R&D director Grace Lin Scenario Lab founder and COO Anne-Laure Jaquinet Business & Strategic designer Reynald Fleury Head of Healthcare Business Unit Our offices Lausanne, Switzerland Experientia Global, SA Voie du Chariot 3 CH-1003 Lausanne, Switzerland See our location info[at]experientia.com T +41 21 588 0102 IDE/UID (VAT) Nr.: CHE-272.046.516 Turin, Italy Experientia s.r.l Via Cesare Battisti 15 10123 Torino, Italy See our location info[at]experientia.com T +39 011 812 9687 Social Capital: 100,000 euro Company Reg. Nr.: 1031176 Fiscal Code & VAT Nr.: IT 09182030016 Singapore Experientia Pte Ltd Block 1 Thomson Road #04-330G Balestier Shopping Center 300001, Singapore See our location Contact: Liew Shin Liat info[at]experientia.com T +65 9795 4302 Company Reg. Nr.: 201538304N Tel Aviv, Israel Commercial representative Yosef Bercovich info[at]experientia.com +97 250 429 0555 Taipei, Taiwan Commercial representative Der-Jang Yu info[at]experientia.com T +886 35820245 Experientia srl - P.IVA IT 09182030016 - Company Reg. (IT) 1031176 - Soc. Cap. 100,000 euro - Contact details - Credits and privacy policy ISO 9001:2015 certified for quality management of user experience research and service design | Certification agency: SQS | Reg. Nr.: 43748 | Validity: 20.04.2017 - 19.04.2020