Skip to navigation Site map CALL NOW (540) 413-0982 SCHEDULE AN Appointment Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas Total Comfort 4.9 Based on 715 reviews See all reviewsWrite a review jeff g 11 days ago Aisha LeSane 15 days ago Michael Ayers 16 days ago We were pleased with the craftsmanship and professionalism of each and every tech that has responded to the alarming number of warranty claims over the past 6 years. Our most recent warranty claim 10/15/21 has certainly soured us on the integrity of this company. On this warranty call they had to replace a capacitor which is fully covered under the Trane warranty, but an error was made by the technician and we were charged $180 for the capacitor.My wife paid the technician not thinking that there was any reason to question Total Comfort but then called me to ask, I immediately called TC and was told that it is covered under warranty and that the technician had mistakenly charged us for the part. The young lady asked me to hold on for a moment while she went to speak to a manager, she then returned to advise me that they were going to cover the part under warranty but that there were shipping and processing fees associated with the part totaling $138 which I would be responsible for, So in my eyes they are giving me a $42 break a part that is fully covered under warranty. As of 10/22 no adjustments had been made to the invoice so I called and spoke to another lady by the name of Ann, she explained that the gentleman responsible for making the adjustment was out of the office but they were working on it. I have since been in contact with Trane corporation and they were baffled as to why I was being charged for the capacitor because they had paid out fully on a claim for this capacitor on the same day that it was replaced 10/15. Trane surprisingly wasn’t much help either but they suggested that I reach out to HVAC licensing board of Virginia which will be my next call, oh yeah and that whole claim about “nothing can stop a Trane” I do believe I found Trane’s Kryptonite… It’s a warranty claim with a independent Trane dealer with unscrupulous business practices…..NEVER AGAIN!!!UPDATE: Total Comfort did reach out to correct the invoice error. As I stated early in this review, the craftsmanship and professionalism of each and every tech visiting our home has been TOP NOTCH, but the management level decision making could use a little tweaking. Tina Faulconer a month ago Total comfort installed two new heat pumps and also repaired a split mini system. Their quote for the heat pumps was better than the other two competitors. Our heat pumps were installed in a week from time of quote and our mini split was repaired the day after we called. This was our first experience with Total Comfort and I highly recommend them. They were professional, courteous and their work was top notch. Josh Robinson a month ago John was a great tech to work with. Work was done quickly, professionally and at a good cost. I will definitely be using this company in the future for my HVAC needs. mark fuqua a month ago It have been working with them for well over 15 years including a complete R&R of my old system to a 20 seer system and have had this 5 year old home worked on and in my view they are the more expensive be and least flexible and did NOT stand by Tim's word and I quote " I'm other words we own your system for 10 years. Just contact me Mel Holley 3 months ago Jim M 3 months ago Mark Schultz 3 months ago Nathan Kim 4 months ago Elaine Hart 4 months ago I will use Total Comfort again, if need be! I recommended that my family and friends contact Total Comfort should they need any HVAC work done. Great company! Michael Martin 4 months ago Yonanda Hendrawan 4 months ago Just had one of my unit replaced few days ago. They did an excellent job. I was very impressed and satisfied how it turned out. All I can say is I’d give those two guys who installed my unit employe of the month, that’s how awesome, skills and professional they are. I highly recommend total comfort if you need to get your Heating or cooling done, You will not be disappointed. Mark Wilfong 5 months ago We had been having subpar service from our current ac install company. As we have a Trane system we called Total Comfort. They showed up on time and answered all of our questions. The tech was beyond professional and I never felt rushed or not listened too. He took the time to truly understand what we needed corrected and answered all of our questions completely and professionally. He was able to speak about the unit and answered in a way we could understand. I will be using Total Comfort for any future service needs! Thank you! Blair Ferguson 5 months ago Mary Bowling 5 months ago Judy Clawson 5 months ago Added refrigerant and reset thermostats Chris Redmond 5 months ago Total Comfort was one of three contractors I talked to about an HVAC issue that developed with a 10yr old system. The carry the top systems in the industry and their prices were very competitive with the other quotes I obtained.They scheduled the installation very quickly and on the day of the installation ... they arrived early and got right to work. I was very pleased with the communication and the work that completed.We're very happy with the system we purchased and it's performance.Highly recommend Total Comfort for any HVAC needs you may have.. God God 5 months ago Zane and his partner were courteous and quick. They found a leak and replaced some piping. The price was right and the service A+. Joe Hockman 5 months ago Awesome service by Paul and Mike. Knowledgeable, courteous and prompt. Equipment installed works great a great price. Bob 4food 5 months ago Quick response and repair. Tech was professional Jeff Bell 5 months ago On time and efficient. nondi bhaduri (pink lucozade) 6 months ago Alex, the HVAC sales rep/educator, came on time to my house to give a free assessment of the trouble with my old 1998 Trane. He is exceptional in his knowledge, professionalism, and patience explaining my system to me. The home office is staffed by people prepared to coordinate service and installation with MY schedule. Dan and Chris came right out (on time) to install the new Trane and Dan took his time to explain everything to me in detail. The work area was kept neat and safe and tidy at the end of the day. The cost of all this came as a happy surprise, $1000 less than the nearest competitor. Thank you Total Comfort! Ann Green 6 months ago Tim Mckinnon 6 months ago Dakota Keith 6 months ago Total comfort offered the best price from all estimates. They even gave me one of the best brands in the HVAC market to satisfy my installation date while not increasing my original estimate. They are very professional and willing to help. For a 2.5 ton HVAC fully installed with the best brand, the were just under 6k total. Overall a very great experience! Constance Cardwell 6 months ago This is the second time in 6 years that this company has serviced my broken AC unit in my home. The job was completed to rectify the situation and it was a reasonable price for the repairs. I will use this company when it is time to replace my unit.Their office staff keeps you abreast of the booking, ordering of parts and the technicians arrival time. The service professionals are about the business of a full repair.Thank you Total Comfort todd shull 6 months ago Michael St. John 6 months ago Emma Nichols 6 months ago Väinämöinen 6 months ago The technician was very knowledgeable and willing to take the time to fully explain our system. Kevin was very professional and provided options for any repairs that were needed. No pressure and NO UPSALE! He presented the issue and provided solutions and left it up to us to decide. I will use them again. Melissa McLeod 6 months ago They are always amazing!! Ray Hiatt 6 months ago We switched our AC/Heating maintenance to Total Comfort about a year ago and have been very pleased/satisfied with their service, technicians and responsiveness to our needs. Just yesterday we had a complete new AC/Heating unit installed by Total Comfort technicians Paul, John and Mike and I would like to commend them on job well done. These men really knew their stuff and were very professional in performing the work. So if you are looking for a quality business to maintain or replace any of your current or future AC/Heating requirements I would highly recommend Total Comfort Heating, Air and Plumbing. Cheryl Payne 6 months ago I’ve been dealing with Total Comfort for about 12 years great company I always ask for the same tech Louie he is awesome!! Michael Carrancho 6 months ago Always excellent service Paunee Grupe 6 months ago Very professional and courteous. Quick to respond. Zane was wonderful at explaining everything. Cheryl Alderman 6 months ago B Brown 6 months ago 2021- Yes we are a repeat customer! They are replacing our AC/Heat today! Alex was great- thank you Kim for getting everything processed quickly! As well as your great customer service! The install crew have been wonderful - professional and fast! Thank you very much Total Comfort Heating and Air!2019 Zane was great! Explained the estimate in detail - completed the work promptly. Personable and knowledgeable. Will be calling same company back for AC check up! Cheryl Alderman 6 months ago Maurice Jones 6 months ago The technician was on time & professional. Conducted an evaluation of the system, informed me of the problem & repaired the issued in no time !! Stacey Hunter 6 months ago Nick & Nanci Scharf 6 months ago Excellent work by Paul and Mike. Very thorough and new systems works and looks great. Thank you! Billy Wilson 6 months ago Lazyiest ? 7 months ago Jack Helms 7 months ago The five stars are for service. Total Comfort has always done a great job. Having said that, I would give Trane two stars because my not that old heat pump has a freon leak somewhere. My old Trane heat pump was 26 years old when it was replaced. John Moran 7 months ago Kyle Shaw 7 months ago Great service. Great attitudes. Could not asked for a better group of guys to come do the job. Real down to earth people. Jerry Barber 7 months ago Total Comfort, LLC 4.8 Based on 127 reviews See all reviewsWrite a review Charito Willis 18 days ago My name is Charito Willis, and our heating unit broke down. My and husband and I was worried, it will cost a lot of money. My husband called Total Comfort and they were nice to send a Comfort Specialist right away. Mr. Cliff Allen came and who was very knowledgeable of his products, professionally suggested the right kind of heater that we needed. He even called his company if they can help to install the heater ASAP. Total Comfort even let us borrowed space heaters. Even Dan and Darius the installers are nice and professionals I would strongly recommend this company and their people. Jerri Arrington 4 months ago Huge shout out to the on call technician Thursday night. We arrived home to a very hot house. Thermostat wasn't working either. I forgot young man's name, but he called back quickly, asked a few questions and walked my husband through what he thought the problem was. Bingo!!! Problem solved. We purchased a new unit several years ago through Total Comfort and they have always been great to work with. Highly recommend. Pat Holian 6 months ago Zane came out today to replace our leaky water heater. We called around 9:30 and were delighted that he would be able to come out the same day.He arrived and accessed the situation and explained what we needed and why. Zane was professional and personable. He kept us apprised of his progress. He completed the job in a timely manner. Zane explained what was done and proper maintenance. He answered other plumbing related questions for us. We would highly recommend Zane and Total Comfort! Aaron Miller 6 months ago Dan and Chris did a great job installing a new heat pump and indoor unit. There work is professional and clean. All their trash was cleaned up a the end of the day. They also answered all of my questions with clear answers. Judith Ponton 6 months ago My repairman AJ, did a good job explained how my system was doing was neat and mannerly. Geni Heffernan 7 months ago They are the best. Always on time, courteous, know what they are doing, and always do a good job. I highly recommend Total Comfort. Angel Lynn 7 months ago A HUGE shout out n thnk u to ZANE! Thanx to this guy i have hot water again!! He was very polite and knew exactly what he was doin! Had others come to fix the prob but i ended back at square 1 everytime... Zane got it right the first try and was fairly fast about it...Very satisfied with his work and would recommend him for the future... Thank u a million times Zane. James Patricia Groth 7 months ago Guys were just great, will always use Total Comport😊 Justin Seth Woodside 10 months ago Zane is a great plumber! Work was completed beautifully, plus a one year warranty on parts and labor! Candy O'Donnell 10 months ago Total Comfort is a great company to deal with. The technician is always so courteous, helpful and explains everything that he did today to service our HVAC. The staff in the office is exceptional and it is always so good to deal with them. Rhonda Thompson Clyborne 11 months ago Received a call at work that heat was not working at our rental property. I was at work and couldn’t remember address and had to look it up. Ann was so patient and kind. A technician was there within an hour and half. So grateful for the wonderful service! They will be my go to heating and air service from now on!!! Thanks Ann!! Sandra Kay Martin Dimter 11 months ago Their crew was very professional ,polite and neatThey corrected errors our previous HVAC company left as a 'good / correct " job . Since they corrected the systemit is operating better. John J Buckley Sr. a year ago Outstanding! Kevin the technician is very very good. Definitely a keeper Nancy Ruth Sandford a year ago They are always polite and professional. I have been a customer for many years and would definitely recommend them.The techs are always very helpful and explain everything. That is why I like them. John Fitzgerald a year ago The Tech Louie was totally professional, knowledgeable, and very friendly and explained everything to me. That is why I love Total Comfort.Zane has been to my house several times before and he is always the consummate professional, he is a top notch tech. Darrel Bow a year ago Excellent service and the crew was very professional! Jennifer Flader Bonney a year ago Alex was very professional. He diagnosed the problem and fixed it quickly. Benny Quiñones a year ago Excellent and professional service. On time!!! Sandra J. Bartel a year ago They did what they said they would do. Left our home clean. Completed the work in about the time they said it would take. Pamela Butler a year ago were courteous, proficient and effective. Cheryl Diane Kueny a year ago Very reliable! Short notice but got me covered! Marian Pido Navarro a year ago Knowledgeable Techs! Josh is very polite. Great customer service! 5 stars rating! Sandra Switzer a year ago We have the annual maintenance plan with Total Comfort and have been very pleased with their service. We had just had our summer maintenance a couple of weeks ago when suddenly we had no cooling. Only air was blowing, but nothing cool. And we were getting ready for 90+ degree weather for the weekend. I called Total Comfort in the morning and they scheduled someone to come between the hours of noon and 3 pm. Well, Louie came around 1 pm and immediately found the problem (our starter motor for our HVAC had burned out -- we have a much older model HVAC). Louie had us up and cool within 30 minutes! Love, love, love Total Comfort. Couldn't be happier. They have knowledgeable technicians and are able to schedule routine visits in a timely manner and are able to provide same day/immediate, emergency service. Very happy as you can tell with Total Comfort. Karen Jackson a year ago Alex arrived on a Saturday within 2 hours of the time we called. He got our AC up and running and stayed awhile helping us go over all possible options. They kept us cool until the install day of the new unit was to be installed. Then Mike and his crew worked all day to put in our heat pump and AC unit it. Everyone was polite and did a great job! We will definitely recommend this company. Buddy Witherite a year ago I had a lot of experience with different merchants over the years "Total Comfort" is outstanding and second to none . I like to thank Emmit and his crew , the Ladies that answer the phones and the company itself they choose the right name "total Comfort" thank you all . Monika W. Jim DeBolt a year ago Solved our problem and did it very professionally and promptly. Would highly recommend. Sandi Nelson a year ago Quick and efficient service!! Christopher Brown a year ago Total Comfort always provides great customer service. Everyone from the office personnel to the technicians who come onsite are professional and courteous. I have been a customer for years and will continue to have them work on our equipment. Anne Lachance a year ago They are all so nice and considerate, prompt and great work done every time! Cliff Funk 2 years ago Excellent service top notch install team Sandra Minor 2 years ago no issues with the technician. on time and professional. Lee'Costa Williams 2 years ago Great Service, respectful personnel, great products Melissa McLeod 2 years ago An honest and reliable company. Highly recommend. Les Cummings 2 years ago They were very helpful and sent someone out quickly when furnace went out. Alex was very professional and friendly. Sandra Scercy 2 years ago I just want to take a moment and leave a review. We scheduled our HVAC maintenance check this month. Alex showed up and after checking everything he noticed our heating element was bad. He promised to show up the next day and fix it. The next morning he was back to fix it just like he promised. It was raining all day so he promised to come back the next day to finish up. He showed back up the next morning and completely finished fixing our Unit. Not only was I impressed with him showing up and keeping his word but he showed up each morning with a big smile on his face. That shows me that he enjoys his job and he was an outstanding representative for Total Comfort. Thank you so much Alex for answering all my questions about the thermostat and for a job well done. Our family will appreciate the warmth with Winter coming. I will definitely be recommending Total Comfort to family and friends. A+++ Bill-Sandy Wemmerus 2 years ago Always excellent service - knowledgeable, polite, and efficient. Marie Martine 2 years ago Kevin was at my house Friday for our annual heating inspection. Kevin is always very polite and professional. I have been using Total Comfort for years and I highly recommend them. Sharon Lusk Malchow 2 years ago Excellent service.Always polite,helpful,on time I have used other HVAC companies and haveBeen disappointed.Total Comfort is the best.They get 5 stars Nate Longfellow 2 years ago I had Total Comfort replace my 20 year old HVAC system with a new Ruud system. Their professionalism far exceeded other competitors that I received quotes from. Alex was great with no high pressure sales, just going over different options. The installers were excellent and knowledgable, making adjustments to the ductwork that was in place to help the new system operate at peak performance. The best thing about the company is they do everything that they can to make sure the job is done right, even if that means reworking part of the project. There were a few challenges with the install but the crew made sure that everything was completed correctly. I would highly recommend them to anyone needing a new HVAC system or service completed on an existing system, these guys/gals will treat you right! Steve-Michele Boldt 2 years ago Utilized the Plumbing section for the 1st time, Zane did a great job diagnosing the problem with an outside spigot and provided two solutions. He was able to repair that same day, excellent customer service. Thanks Total Comfort David E Craig 2 years ago Total Comfort, LLC just upgraded my furance and ac unit. The installation crew was polite and professional. Best of all our upstairs loft that never has been cool, is cool now! Awesome job Total Comfort, my wife is so happy! We recommend Total Comfort for all your heating and ac needs. Thanks again. Ronald Brewer 2 years ago Great service and response Kenneth Martin 2 years ago courteous, professional technician, Thanks Kevin !!! Barbara Bush 2 years ago Excellent service, always take time to explain everything that was checked , definitely would recommend Cynthia James-Harvey 2 years ago Great service! Totally responsive and professional team at Total Comfort. Spent time to ensure everything was working properly and had our AC up and running in no time and I couldn’t ask for more. Well done guys! Trudie Cruey 2 years ago dependability and correctness JuliaJulie Ziel Alvaro 2 years ago Excellent service with consistent follow-up. Techs were thorough and friendly. Jim Shira 2 years ago Outstanding service. Thank you Kevin for a thorough inspection Thyler Patillo Sr. 2 years ago I recommen Total Comfort for there professional service and knowledgeable technicians. Very prompt, has kept my units in operation for over 20 years. Scott P. Gobrick 2 years ago The service and friendly people make them my #1 for AC / heating service Art Wood 2 years ago I thoroughly research, I compare, and I'm honest with my reviews. We just had a complete ac system installed including upstairs heat pump, 2 RUUD 17 SEER AC. Units and a furnace. Th guys were neat and clean and pretty good overall. I have mixed reviews (really a couple of issues overall about Total Comfort I KNOW it's our choice but they highly recommended a RUUD 17 Seer A/C unit even over The TRANE 18i and 16i because efficiency is just the same but warranty is better. I got a 10/10/10 warranty which sounds great , BUT when they sent me the warranties they said " CONDITIONAL" warranty. Well, they FAILED to tell me what conditional meant. My fear is the first time I have an issue they'll tell me it one of the conditions and not honor the warranty. Sounds shady, it's either warranties for 10 yrs or it's not. Second huge issue is they give you a total price. Except for building a house I have ALWAYS been given a breakdown of parts and labor. Total comfort also offers a WHOPPING 5% military discount, but they don't break out pricing so you never know.. It might cover taxes. I've asked for a breakdown of prices of AC units, Furnace, heat pump and I assume the rest is labor. Total Comfort refuses to do that and therefore I have no idea what I got for the money. I looked here https://www.pickhvac.com/central-air-conditioner/ruud/ and it says the unit I received cost $1500 plus 100% markup plus plus. I have a problem with a company that can't give you a breakout, even after the fact. That tells me one thing. Shop around and determine for yourself if you think $10k - 12k for labor is worth it. . Because I did get the complete TRANE system quoted for $6k less then these guys, but I needed the financing. Laura Matthews Stitt 3 years ago This was our 1st time having the HVAC replaced. I lined up estimates with a couple vendors. I have to say Tim with Total Comfort Heating and Air came out and truly spent the time to ensure I understood the system he was quoting me. In addition he heard how loud the air was in our kitchen (it’s always been like that. So loud we always had to turn up the sound on our tv). He told me he could take care of how loud it was. When I asked the other vendor about making it quieter I was told that was just the way the air blows and nothing they could do about it. And our system is SO quiet!! And it cools our house down nicely. All the techs that were here through the installation were great!! In fact, when pulling the old ductwork out they came across an issue which caused them to go into the next day (which was a Friday) to get the A.C. going. The techs stayed until 830 that night to ensure we had A.C. over the weekend. I truly feel they went above and beyond with their services. And, in addition, everyone I spoke with over the phone was amazing as well! You won’t go wrong with choosing Total Comfort Heating and Air!!! Cathleen Feduke 3 years ago We called because of what turned out to be our well pressure pump which they do not fix. Fortunately Zane was very thorough and recognized our water heater was about to go. We had noticed it going for a couple weeks but it was not at a steady drip. He helped us prioritize our repairs and then came out to fix the water heater this morning. It was a quick turn-around done by an excellent technician. Maribeth De Jesus Lambinicio 3 years ago Josh did routine maintenance to our air conditioner today. I had few questions about setting up the control and found out that he is obviously very knowledgeable about his job. I like that he wore those blue booties so he wouldn’t step on my floor with dirty shoes. I will definitely recommend Total Comfort, LLC based on my experience with Josh and their high quality product. Maggie Moffitt 3 years ago Always arrive within time frame and call you when they are on their way. Very professional and experienced. A pleasure to work with. They work hard to find a reasonable solution to any problem Susan Neher Polen 3 years ago their expertise, professionalism, prices on plumbing, and respect for your home (and cleaning up any/all messes) Aris Taflambas 3 years ago Josh got here very fast, did excellent work and was a very pleasant gentleman. Chrissy Kuney 3 years ago Always prompt, professional and very knowledgeable. Kevin is thorough and professional. Highly recommend. Suzanne Gocella Pilson 3 years ago We had a water heater failure over the weekend (of course) but Total Comfort came out and did the diagnostic and repair completed within two days (had to order some parts). Zane the technician was professional, friendly, knowledgeable, and explained the problem and warranty in terms I understood. We have used TC for 8 years (they installed and maintain our HVAC system also) and have never had a problem. We appreciate their customer service and all the technicians. Thank You Total Comfort, Thank You Zane. Job well done! Peter Sparber 3 years ago Possibly the best customer service in the Galaxy with Ann one of their brightest stars. We live 50 miles away and there was no chance we could use their services but it didn't matter. Ann found someone great close by our home in Northern Virginia and all is well in the universe! Thanks so much Total Comfort and Ann. Joyce Watson 3 years ago Patti Allen 3 years ago Heating and air conditioner and replaced our water heater. Jeanine Sanders Marchese 3 years ago Great customer service, timely repairs and maintenance. Drew Hunter 3 years ago Totally satisfied with this company. Alex came out and gave us an estimate after our old system failed. Competitive pricing and allows interest free financing which is huge when spending that kind of money. They delivered, installed and retrieved 2 wall units free of charge to hold us over until they could install the new system. Above and beyond what a company is required to do! Chad and Tim were great during the install. Arrived on time. Professional and very respectful of our house. Explained everything and answered all our questions. A pleasure to deal with. We will definitely be dealing with this company for years to come! Vernah B. Wilson 3 years ago The owners, of this company and its employees, are like family to me. They're, quite honestly, some of the finest people, on the planet! I can genuinely speak, of their upstanding character and their "above and beyond" professionalism. If you're considering, Total Comfort, for a heating and air need...trust me.... you've landed, in the perfect place!Vernah Stiffler, one satisfied friend!! Mickey Perrott 3 years ago Total Comfort installed a complete ac/heating system in our home. They were very professional and affordable. They went above and beyond my expectations. Heather Halderman 4 years ago Anna Henson 4 years ago TC was a pleasure working with. I would highly recommend them to any person looking for an honest and reliable company. I was thoroughly impressed with their operation from Cradle to Grave of removing and replacing my HVAC system. I purchased a Trane XL18 and love the performance so far.Tim was spot on in his assessment of the project. He devoted hours to measuring the rooms in my home and factored in the SF of exterior walls and windows to make sure the unit he installed was properly sized to my home and the environmental conditions. Unlike the other guy, who spent about 15 minutes and then tried to sell me an oversized unit. Tim has put together a team that are truly professional, courteous and punctual. They arrived as scheduled, was not overly disruptive and cleaned the job site at the end of each day. The job took 3 days and included duct work. The average daily temp was in the 20's, and the crew made sure we had heat every night. Hats off to Hot Rod, Chad, Chris and anyone else involved in the job!!! Tom Coll 4 years ago Chad and Kevin did a very professional job installing a new furnace and air conditioner today, answered all our questions and made sure we understood everything before they left very pleased Lynette Reed 4 years ago Superb service and reasonable pricing. We used for our HVAC and now water heater - highly recommend. Janet Littlejohn 4 years ago Fantastic company to work with. They really care about their customers. Always A+ work. Rachel Campbell 4 years ago Kelly Summers McCool 4 years ago Alex came out and gave my husband a very professional consultation on replacing our ac units. The price was better then the other 5 quotes we received. They provided us two window units to use until they replaced our systems free of charge-even installed them for us. Chris , Chad, Kevin and Tim got to our house bright and early and worked in the heat all day to get our new Trane systems in. They even had to work around 4 young children running around and had a great attitude. We now are enjoying our cool home thanks to everyone! Katie Simunich 4 years ago Darrell and his team [Brett and Tim] did a great job installing my new unit! Darrell & Bret went above and beyond, having to come back a 2nd day for a duct work replacement. Great job guys- keep up the good work!! �� Diane O'Hara 4 years ago So incredibly impressed with the team sent out to replace my system this week! Chad, Tim & Brett worked hard over the 2 day install and kept smiles on their faces even in the extreme heat. These young men are knowledgeable, polite and dedicated to customer service. I feel 100% certain that Total Comfort was the best choice for replacing my HVAC. Kristine Probus 4 years ago Total Comfort was our choice for getting rid of an over 40 years old heat pump service. Alec came out, gave us an estimate and a schedule. After Joe and another worker arrived they went straight to work tearing out the old system, explaining and suggesting options to save space, money etc. There were some delays and communication issues, but between Emmett and Michelle in the office, the project work finished and working quite nicely. Joanie Doe 4 years ago Great attention to detail on the part of Alex the guy who did the estimate as well as the 3 who came to do the work, All 4 men were very personable. Thanks Heather Robertson 4 years ago Yesterday while working on our air conditioning, Alfonso noticed a pipe leaking in the basement. I immediately called a plumber. Today the plumber arrived and said we were extremely fortunate because the pipe and water heater valve were ready to burst. We have had noting but fantastic service from Total Comfort. The office staff is amazing and so are the techs. Michael Smith 4 years ago Great service from the time we called until the house was cooled down. Josh and his team (Kevin and Chris) did a great job with finding the problem and installing an entirely new system. Office staff (sorry, don't know the ladies names) were prompt, responsive, and polite. They hit every timeline the set. Took great care to not make a mess and clean up before they left. Of note, Total Comfort delivered and installed temporary window units to help us get through the hot days before our system was installed. All around great service! Cannot recommend you go anywhere but with Total Comfort! Mary Ellen Childress Schooler 4 years ago Prompt. Efficient. Professional. Alex came out, explained units to me ( to the point where 'I' understood) and operation. Very courteous. Alfonzo came by a little later to give our old unit a 'gas&go' to hold us over til the new unit could be installed. He was also extremely courteous. Yesterday, a sweltering, humid, dusty day, Joe and Tim worked tirelessly and with sweet humor getting the new unit installed. They were wore out, but not a single derogatory word about, what had to be, a VERY uncomfortable day. All four really sweet guys! GOOD JOB! Zane King 4 years ago Chad and Tim came in and replaced both the AC and the Heat pump for me. They showed up on time were very professional and answered all my questions. They represented their company and profession very well. Thanks to the both of them for coming in and doing their job! Carol Ann Campbell 5 years ago Just had my new TRANE a/c installed. Darrell and Brett were here on time and got the job done and they were extremely easy to work with. Would recommend Total Comfort Heating and Air and Darrell and Brett. Trish Hall 5 years ago Total Comfort took great care of me! Chad, Tim, Emmet, Michelle, Josh -- you guys are awesome! Leslie Gregoire 5 years ago Edie Orazi 5 years ago During a scheduled seasonal inspection on Monday, it was determined that my HVAC system needed to be replaced. Michelle in the office was able to make an appointment for me that accommodated my limited availability. Steven, Emmett and Jeremy arrived on Wednesday ahead of the window I was given for them to arrive. They cleaned up everything when finished and left my back yard around the new outside AC unit looking better than it did when they arrived! When the install was complete Steven showed me how to use the high tech thermostat and even offered to move it when I had to get on a step stool to properly read it. Joe Goulet 5 years ago Chad & Kevin did a great job installing our new heating and cooling system. Dustin Giertz 5 years ago Chris and Chad installed my new Trane today. I could not have asked for more thorough service. they did an outstanding job, especially since it rained its a55 off. I was spun up on all of the features and did not realize just how much effort is put into there installation. Three more safety features on this than I have ever had before. I highly recommend this company for quality and expertise of installation. Thank you Total Comfort team! Deanna Joy Beltran 5 years ago Jfish Jfish 5 years ago Chad and Trenton came out today and were great. Professional and awesome service. I am very glad that I chose Comfort Heating and Air for my new Trane System! Thank you to all the staff for making this such a great experience. Christine Morin 5 years ago Chad and Lutfi put in a long, hard day to make sure everything was perfect. They did an excellent job! Shannon Teal Marsh 5 years ago We met with Alex a few weeks ago about a new AC unit for our townhouse. He was a pleasure to work with: prompt, knowledgeable, and very kind. Zach & Chad came out this week to install our new Trane AC unit, and it was a delight working with them, they were absolutely incredible. So glad we chose to use Total Comfort, and we plan to tell everyone we know about how wonderful their service & installation was. Thanks again! Melissa Frank 5 years ago Shawn Rose Haynes 6 years ago Zach and Chad did an awesome job installing our new unit today! From the beginning with our consultant Beau - to the front office for all their great help! Look forward to working with you for many years! Leta Brass Palmer 6 years ago We just had Vic, Hot Rod and Joe replace our whole upstairs unit. They were so professional, friendly and knowledgable. They did the work quickly and answered all our questions. Highly recommend. Samantha Sager Lyon 6 years ago Our technician, Charles Matthews, did a great job. Thank you. Julie Emerson 6 years ago Tripp Pitts 6 years ago If anyone needs any HVAC work done this is who you need to call !!! They are extremely polite and professional !!! Melissa Marie 6 years ago Joe-Shannon Rosales 6 years ago Woke up in the middle of the night to a sweaty, stuffy house. They had someone out before 9:30 am! Thank you Total Comfort! We highly recommend this service! Alan Robertson 6 years ago Called this morning at 10:30 with a hot house. Service was restored, and technician (Brandon) was on his way to the next service call by Noon. I don't think I can give any better endorsement than that. Whenever I have an HVAC problem in the future, Total Comfort will be my first call. Megan Combs 6 years ago This was a pleasant experience from beginning to the end. Every interaction with a Total Comfort associate was very professional and they were all very knowledgeable. The install team was great they explained everything and it took no time at all. Thanks so much for your help!!! Nikki Shifflett Dymacek 6 years ago We just had a new unit installed. We had been milking the existing unit for a long time. When Tim came out to talk to us last week (7/10) he was super nice and very informative. Finding the unit that would be the best fit for us was a breeze with all of his knowledge and help. Tim set us up for an install in a week! Talk about fast service. So today (7/17) we finally after all this time got our brand new unit installed. Steven and Chad were our technicians that came out. They were both very friendly and informative about everything that was taking place today. They explained everything and made today go super smooth. They did a great job on cleanup and disposal of our old unit. I will highly recommend Comfort to everyone I know in need. Thanks again Tim, Chad, and Steven for making this process so easy. Paul Conrad 6 years ago Brandon and Charles did an excellent job for us. Very friendly and professional. Will use Total Comfort again for HVAC work. Debbie Pederson 7 years ago last night 11pm our air went out Jason came to the rescue and saved us. I can't say enough of how professional and caring he was to our needs. We will never go anywhere else he fixed the problem for us asap. The most reasonable price, and I have already scheduled yearly maintenance. Thank you again Jason for coming out and helping us. Thank you to Total Comfort Heating and Air Conditioning Debbie May 27th 2015 Jaylene Baxter 7 years ago Jason worked us into his schedule on a very humid day. He was very courteous and professional, as was the office staff. Thank you everyone at Total Comfort for a job well-done! Tammy Rose 7 years ago Chad and Vic did an excellent job today replacing our AC and gas furnace units!! Gail Cullen Ratliffe 7 years ago Total Comfort has provided our family with excellent service for many years now. We appreciate the solid recommendations for replacement systems, the financing options, and we know we can count on this company to show up (no matter when a problem arises) to stand behind their products. Our technician is Jason, and we applaud this company for hiring and retaining great employees! George Hartman 7 years ago Brian and Zach did my install yesterday. Did an awesome job. Very professional, clean and picked up everything on the way out. Steven McClure 7 years ago Bo Whaling is the guy who showed up at our house when we had a problem. He represented himself and his company very well. Honest and straight forward. We will never use anyone else. Terri Williams McClure 7 years ago Bo is our technician and he is first class all the way! We really lucked out when we found this company and it would be hard to imagine a better technician or company to deal with. Highly recommended ! Heather Saphore Overholtzer 7 years ago Total Comfort goes above and beyond. Technicians are personable, respectful, highly knowledgeable and incredibly skilled. We've been using them for four years and they have never failed to impress us. David Callaway 7 years ago Thank you so much Total Comfort! Thanks for being such professionals. Thank you to Luke and Jason. Couldn't have asked for better service. Brady Miller 7 years ago We LOVE Total Comfort! They adjusted their whole schedule to fit us in when our heat went out during a cold streak in November/December. It's so great dealing with a smaller, locally owned business. Total Comfort treated us like friends or Neighbors rather than a number and a blank check. Full review is posted on Angie's List (pending approval from them, but should be live on the site within 24 hours). Tanya Caruso Brosnan 7 years ago Woke up this morning to no heat. Called 6 places around 5:30 am and Total Comfort Heating and Air was the only call promptly returned. Sent a tech out as quickly as possible and my heat now works at an affordable price. Thank you! Kacie Miller 7 years ago Thank you very much Total Comfort! Thank you for being professional & your team even vacuumed and cleaned up everything after the installs. Thank you, Hot Rod, for taking care of us and teaching us how to use this amazing new system & the wifi system on the thermostats! You guys are the best! Becca Kelley 7 years ago Both our upstairs and downstairs AC/Heating units went out in one year. Total Comfort took great care of us and gave us a fantastic deal on both systems. We highly recommend Total Comfort Heating and Air!! Thomas Charles 7 years ago Brandon Henderson 7 years ago Pam Scites 9 years ago Sage Wilson 9 years ago Quick Links Home Services Specials Systems Contact Us Total Comfort 2403 Airport Ave Fredericksburg, VA 22401 Phone: (540) 413-0982 License: #VA 2705059347A (ELE, GFC, HVA, PLB) All Content Copyright © 2021 Total Comfort | Privacy Policy | Accessibility Statement | Sitemap Compliance Settings