Latest park re-opening information Last updated: 24/06/2021 We're delighted to say that our parks have now reopened across the UK! Your health and safety is at the heart of everything we do. As we welcome you back, you may notice that one or two things have changed in line with government guidance. Some venues and activities might be subject to changes and restrictions as the situation evolves. Please find the latest information for our English, Scottish and Welsh parks in the links below. Park re-opening for England, Wales and Scotland Find the latest information and timings for: England Wales Scotland Please make sure to check the latest Government guidance in your country at the time of travel: England Wales Scotland What you should do if you are unwell on park If while on holiday you feel that you may have developed symptoms of Coronavirus, we ask that you take the following steps to best support you and your family and other guests on park. Call reception or park security with your caravan location and number. We will need to record that you have potential symptoms, so please ensure you call our team so we can support you. If you are well enough to travel, you will be asked to go home to self-isolate, avoiding public transport. Should you feel too unwell or be unable to leave, we will ask you to isolate in your caravan and we will support you as appropriate. Frequently asked questions Travel restrictions and your break If you are affected by a local lockdown please ensure you follow the Government advice and do not travel. Your booking is automatically covered by the Haven Coronavirus Book with Confidence Guarantee which means you are able to cancel your booking and receive a full refund or change your booking without charge, between 28 days and 3 days prior to arrival. What to do if you are unwell prior to travel Do not travel if you feel unwell and please remember to follow the Government guidance and do not leave home if you or someone you live with has any of the following: a high temperature, a new, continuous cough or a loss of, or change to, your sense of smell or taste. If you or anyone in your household has any of the symptoms listed, stay at home, isolate and do not travel. Please go to www.gov.uk/coronavirus for the latest information. We want to keep everyone on park safe, so please do not travel if you are feeling unwell or are displaying any symptoms of Coronavirus. Covid 19 and your personal data Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances. As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing or communicate with you if we need to, e.g. in a safeguarding situation. In all cases, information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way. To ensure that we are transparent with you about how we process your personal data, please see our Covid-19 privacy policy. This should be read with our main Privacy Policy. Together, these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases, this will not be above and beyond what would originally be collected from you. However, in the case of a Covid-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and wellbeing. We have achieved National Caravan Council approved status, recognising that we provide the highest quality of service for our owners and guests. Learn more about the NCC We’re proud partners of: About Haven Team GB Awards Charity Partner with us Careers at Haven Modern Slavery Act Caring for the environment Government announcements Media Enquiries Types of holiday Camping holidays & touring Weekend and short breaks Family UK breaks Baby and toddler friendly holidays Summer holidays Half term holidays Holiday Inspiration Beaches Things to do Groups Payments FAQS Get in touch, we're here to help Holiday enquiries | Opening hours: Mon - Sun, 9am - 9pm. From Monday 15 November up to and including Sunday 28 November, our opening hours will be 9am - 7pm, Monday to Sunday 0333 202 5250 Ownership enquiries 0333 202 1460 © Haven 2021. All rights reserved Accessibility Manage cookies Cookies Policy Privacy policy Sitemap Terms and conditions