Group sites Contact us Search Homepage Menu About us Partnership Working in partnership Working with commissioners to optimise transport services, developing solutions together and sharing the benefits. Working in partnership In partnership Working in partnership means sharing the challenges, sharing data and information, jointly developing workable solutions and sharing the benefits. In our experience, traditional adversarial contracting relationships rarely deliver continually improving performance and often fail to deliver the financial savings or benefits that they are supposed to. The keys to effective partnership working are information, communication and shared objectives. On Jersey, for example, our contract is ‘open book’ with all financial and performance information shared between ourselves and the States. Our local management meet regularly with the client officers and at a strategic level we maintain an open channel of communication. The key objectives of growing passenger numbers and delivering modal shift are shared and both parties are financially incentivised to deliver them. Our Jersey social impact report not only measures the growth in bus services, but evaluates the difference this has made to the daily lives on people on the island. If you would like to talk to us about how we work with commissioners, please contact us or read on. Customer focus Award-winning service, quality and innovation How we work... The social enterprise edge Working with us brings real additional benefits How we work... Facebook Twitter More About us More about HCT Group Find out more... HCT Group at a glance Explore where we work and what we do with our interactive map Find out more What we do Transforming transport and training Find out more... Innovation and change new thinking, changes to policy and trying out new ideas Find out more... More information Commissioning HCT Group » Corporate and financial » » HCT Group people » The HCT Group story » For the media » Quick links Report a technical issue Site map Legal links Accessibility Conditions of Carriage Privacy Terms and conditions Cookies Contact us HCT Group CAN Mezzanine 7-14 Great Dover Street London SE1 4YR Tel:020 7275 2400 Email info@hctgroup.org © HCT Group 2018. Company number 01747483.Registered charity number 1091318. VAT no. 805311274. We use cookies to help us improve your website experience. Read More X Close