Search EPCTV Phone Mail Facebook Twitter Youtube Adult Protective Services AppLaunch Instructions Assistance Programs Center On Fathering Child Abuse Prevention Month Calendar Child Protective Services Child Support Services Community Services Block Grant (CSBG) Department of Human Services The El Paso County Department of Human Services (DHS) strives to protect our most vulnerable citizens while providing efficient access to the services provided by local, state and federal governments. We aim to keep families together and help them to become self sufficient. We work closely with community organizations to stretch the safety net we provide even further. Telephone: (719) 636-0000 Main Location: 1st Floor 1675 West Garden of the Gods Road Colorado Springs, CO 80907 Additional locations Families and individuals can apply for or manage your assistance benefits case online at Colorado PEAK. PEAK Virtual Assistance is available 24/7 for any PEAK user. To access the Chatbot on the PEAK homepage, click “Online Assistance” at the top of the page. Here are ways to keep your information safe on the internet: CO.gov/PEAK is a secure site. The URL will start with “https” or show a lock symbol The official website has the Colorado PEAK logo, State of Colorado logo or program logos (like Health First Colorado) on its websites and apps You NEVER have to pay to apply, update your account or ask questions about benefits You should only share their personal information with county office workers, PEAK community partners and through the official PEAK website The free MyCoBenefits app is available through the Apple and Android app stores. PEAKHealth is a free app for current Medicaid and CHP+ members who have a Colorado.gov/PEAK account. Child Support Services can be reached by phone at 719-457-6331 or email info@elpasocountycss.com. Emergency Rental Assistance Program (ERAP) El Paso County residents can apply for rental assistance through the state-run Emergency Rental Assistance Program (ERAP). El Paso County partnered with the Colorado Division of Housing (DOH) to administer the program that provides assistance with rent and rental arrears to eligible tenants and landlords who have experienced financial hardship due to the COVID-19 pandemic. El Paso County tenants and landlords can learn more about the program and apply by visiting the DOH website at https://cdola.colorado.gov/rental-mortgage-assistance. Applicants will have to register through the online portal to apply. Application and required documentation must be submitted online. DOH staff will review all applications and make direct payments on applicants’ behalf. A news release about the program with a brief overview of eligibility is posted online. Protecting People of All Ages and Helping Families County staff work around the clock to partner with their community to protect children and at-risk adults, and strengthen families. Assistance available from DHS includes food assistance, medical assistance, child care assistance, and other programs. Many of these programs are paid for using state and federal funds and may be available to citizens who meet the eligibility requirements of each program. DHS provides abuse and neglect protection and prevention services through child and adult protection. DHS works closely with community organizations to assist with handling many challenges faced by families in our region. If it is an emergency, or an urgent situation, please contact law enforcement at 911. Child Abuse Or Neglect Hotline: The hotline is staffed 24 hours per day, seven days per week. 1-844-CO-4-KIDS 1-844-264‑5437 Adult Abuse or Neglect Intake Line: Monitored between the hours of 8 a.m. to 5 p.m. Mondays-Fridays, closed holidays (719) 444-5755 Fraud Hotline: (719) 520-6903 ReportWelfareFraud@elpasoco.com General Information Customer Service Line: (719) 636-0000 Requesting Records If you seek records for your case, please download the Request For Records Form for submission. The records request form (with a copy of your ID) can be emailed to dhsrecordsroom@elpasoco.com. If you have questions about your records request, please call (719) 444-5630. Apply and Check Your Benefits Online Colorado PEAK is the fast and easy way to access benefit information – anytime and anywhere. PEAK is an online service for Coloradans to screen and apply for medical, food, cash, and early childhood assistance programs. https://coloradopeak.secure.force.com/ PEAK Virtual Assistance The PEAK Chatbot is an automated customer service help desk available 24/7 for any PEAK user. To access the Chatbot, on the PEAK homepage, click “Online Assistance” at the top of the page. With the Chatbot, users can: View Case ID, current month’s program status, PEAK application status, and State/Member ID Get help with logging in and password resets Get help viewing and printing a medical card View instructions on how to make a payment Get help cancelling benefits Create a help desk ticket Chat with a live agent Mon.–Fri., 8:30 AM–4:30 PM More details are in this flyer. Food Resources for Families Care and Share is not distributing to individuals but is distributing food and food boxes to partner agencies. Click on FIND FOOD on the Care and Share website to find a pantry near you. Please call to confirm before visiting a site. Programs & Services Community Resources Department of Human Services El Paso County DHS provides protection services for those most vulnerable in our region. The agency is an integral part of assistance programs and services. If you are seeking records for your case, please download the Request For Records Form for submission. Adoption Adult Protective Services Assistance Programs Child Protective Services Child Support Services Foster Care Quality Assurance Community Services Block Grant (CSBG) Low-Income Energy Assistance Program (LEAP) This institution is an equal opportunity provider. The non-discrimination statement can be found online: USDA Nondiscrimination Statement. 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