Client Login Blog COVID-19 Statement Population Health Solutions 866-460-5681 info@sphanalytics.com Contact Us Solutions Who We Serve Resources About Us INDUSTRY NEWS Resource Home Organization Type Topics Customer Stories News & Events Resource Type 4 months ago Perceptions of Telehealth Among Commercial Members Who Responded to a Patie The body of literature on telehealth perception among commercial members is limited. Therefore, we administered a patient-experienced survey (Clinician and Group Consumer Assessment of Healthcare... READ ARTICLE 6 months ago Re-Engaging Health Plan Members: 5 Foolproof Strategies It’s no secret 2020 felt overwhelming for health plans and their members, from shifting regulatory and clinical guidance, to changes in benefits. As a result, many consumers were left wanting more out READ ARTICLE 7 months ago Concordance of End-of-Life Care With End-of-Life Wishes in an Integrated Health Care System Question How well are the end-of-life wishes of decedents 65 years or older met? Findings In this quality improvement study of next of kin of 715 decedents who died at 65 years or older... READ ARTICLE 7 months ago Fighting Survey Fatigue Versus Collecting the Data You Need You walk into your local drugstore, get what you came for and check out. When you look at your receipt, it directs you to a website where you can complete a survey about your shopping experience. READ ARTICLE 7 months ago Improving Patient Experience, While Avoiding a Star Ratings Scandal On March 15, California prosecutors sued Brookdale Senior Living, accusing the largest chain of senior living communities in the U.S. of manipulating the federal government’s Star ratings system. READ ARTICLE 8 months ago Making Your Health Risk Assessments Work for 2021 Health Risk Assessments (HRAs) arm employers and payers with the meaty consumer health data they need to assess individual health status, prioritize engagement and to motivate behavior change. READ ARTICLE 8 months ago Why 2021 Patient Experience Will be Tied to Telehealth Success How consumers feel about their virtual care encounters will influence everything from CAHPS surveys to compensation beyond the pandemic. READ ARTICLE 12 months ago Level up Your Engagement Strategy for 2021 Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. And while the healthcare industry continually stresses the importance of that connection,... READ ARTICLE about a year ago Avoiding Common Pitfalls of Performance Guarantee Surveys Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of... READ ARTICLE about a year ago Addressing America's Looming Healthcare Gap Crisis During COVID-19 While putting off care during the initial onset of the coronavirus made sense, continuing to do so will affect long-term outcomes. Here’s how providers can get patients back on track. READ ARTICLE about a year ago Medicare Advantage Star Ratings: The New Patient Experience Imperative for Health Plans CMS is putting more weight on patient experience measures in its Medicare Advantage and Part D Star ratings. What health plans can do now to improve their ratings. READ ARTICLE about a year ago Three ways payers and providers are improving collaboration during the COVID-19 pandemic READ ARTICLE about a year ago The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale. READ ARTICLE about a year ago How Proactive Patient Engagement Can Influence Patient Health During COVID-19 More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”... READ ARTICLE about a year ago Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands What are patients’ most pressing healthcare needs during a crisis? If you ask healthcare plans and physicians, they’ll likely say “communication” and “care.” READ ARTICLE about a year ago Medicare Advantage Star Rating Calculations Change; Act Now to Change 2023 Perceptions Experience, access, and complaints will matter more in future scores; current studies indicate plans currently are not communicating well with members. READ ARTICLE 2 years ago How Payers and Providers Can Align and Collaborate, with or without Vertical Integration READ ARTICLE 2 years ago 88 ASCs awarded for excellence in patient satisfaction — 3 details Eighty-eight ASCs were named recipients of the SPH Analytics National Apex Quality Award, a distinction recognizing providers who demonstrate excellence in patient satisfaction. READ ARTICLE 2 years ago 5 ways to create and implement better MIPS quality improvement strategies The Centers for Medicare & Medicaid Services (CMS) recently announced that 98.4 percent of eligible clinicians participated in the second year (2018) of Merit-based Incentive Payment System (MIPS). READ ARTICLE 2 years ago Physicians are facing more demands on their time than ever. What can payers do to help? Increased prevalence of complex, chronic conditions. Numerous documentation requirements. Digital transformation and disruption. The shift to value-based care models. With all of the change happening READ ARTICLE Reach Your Nexus Call us at 866-460-5681 or Send us an email LISTEN Health Plan Member Experience Patient Experience Provider Experience Access to Care Strategy Research Qualitative Research Other Stakeholders ANALYZE Descriptive and Predictive Analytics Performance Improvement Consulting MOTIVATE Patient/Member Engagement Care Gap Closure Omnichannel Outreach Who We Serve Health Plans & PBMs Medical Groups & Practices Hospitals & Health Systems ACOs ASCs Dialysis Centers Home Health Agencies Hospice Agencies Corporate Address 11605 Haynes Bridge Road, Suite 400 Alpharetta, GA 30009 About Us Press Releases Blog Tradeshows Webinars Clients Leadership Team Awards & Certifications Careers © 2021 Symphony Performance Health, Inc. All Rights Reserved. Trademark Information | Privacy Policy, Política de privacidad | Terms and Conditions Share Share to LinkedIn Share to Facebook Share to Twitter Share to Email