Light Gas Social Wall Contacts Customer Area AGENCY LIGHT GAS ECO4YOU SERVICES NEWS / INFORMATION GAS SELF-READING FORMS CUSTOMER AREA What is the customer manual? The customer manual (" Customer manual" or "Manual") is a document that aims to help the customers of AF Energia Srl. ("AF Energia") in the relationship with the latter regarding the supply of gas and / or light. Customer Manual Download it now AF Energia Customer Manual For the purposes of this manual, " Customers " means consumers, as defined in Legislative Decree 206 of 6 September 2005 (" Consumer Code ") and condominiums, equivalent to consumers in terms of the protections provided for by the applicable legislation on the subject of consumer rights. In particular, the term " consumer " means any natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. In particular, the manual clarifies to the Customer: your rights under the contract with AF Energia Srl and / or the law (including the rules set by ARERA, the Regulatory Authority for Energy, Networks and the Environment); the various other initiatives and measures that AF Energia Srl puts in place to help and protect the Customer, in addition to legal obligations. Precisely because conceived to be easy to use, the manual uses simple and clear language and is organized according to a logical path that begins with the birth of the contractual relationship between AF Energia Srl and the Customer and continues by explaining how this relationship takes place, paying particular attention billing for gas and electricity consumption. The Guide also presents sections of questions and answers, in which further important aspects to be remembered in the context of the relationship with AF Energia Srl are deepened and highlighted. AF Energia Srl wants to make the Guide more and more useful and clear and, therefore, continuously updates and improves it even with your help. If you want to give us suggestions on how to improve it, write us in the Contact AF Energia Srl section that you find in your personal area. Back: Payments Come on: Customer Area Light Customer Manual Payments Vulture Address change FAQ ARERA Electricity Tariff in force View consumption Complaints Right of reconsideration Utility bills Default and compensation for electricity Check Counter Forms Service Provision Gas Gas self-reading Customer Manual Payments Vulture Address change FAQ ARERA Gas tariff in force View consumption Tax concessions Complaints Right of reconsideration Utility bills Late payment and indemnities Natural gas Check Counter Forms Reactivation of Gas Supply Activation of Gas Supply Connection to the Gas Network Service Provision Utility bills Customer Manual Payments Vulture Address change FAQ Utility bills Guide to reading the Energy Bill Guide to reading the Gas Bill Electricity Glossary Natural Gas Glossary Default and compensation for electricity Late payment and indemnities Natural gas AF ENERGY AF ENERGIA Srl Single-member company Company subject to management and coordination by AF Petroli SpA DOWNLOAD AF Energia Mobile APP For iOS: For Android: HEADQUARTERS AND PUBLIC OFFICE Via Roma, 73 / A - 35036 Montegrotto Terme (PD) Where we are CONTACT US NV active from Monday to Friday: 8: 30-12: 30 and 14: 00-18: 00 - Saturday: Closed Tel +39 049 52 12 963 Fax +39 049 99 33 455 FOLLOW US ON SOCIAL BOARD Follow all our events Social Wall All Rights Reserved © Copyright 2017 - AF Energia Srl - VAT number 04245030285 - Share capital € 1.200.000,00 iv - Registered in the Business Register of PD n ° 04245030285 - REA: PD n ° 0374282 - Privacy - Cookies Policy - by Ezenia.it This site uses cookies in order to improve services and user experience. By continuing to browse, you accept their use. Close and acceptCookies Policy