CALL EMAIL MENU Consumer Code Home < Consumer Code The Consumer Code came into effect in April 2010 and outlines a set of requirements and principles that Home Builders must meet in their marketing and selling of Homes and their after-sales customer service. The Code applies to all Home Buyers and Homes. The purpose of the Code is to ensure that Home Buyers: Are treated fairly Know what service levels to expect Are given reliable information upon which to make their decisions Know how to access speedy, low-cost dispute resolution arrangements if they are dissatisfied. The Code is an industry-led code of conduct for Home Builders, which was developed to make the home buying process fairer and more transparent for customers and reinforces best practice among Home Builders to encourage a consistently high level of information and customer service. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years. Find out more about the Code The Consumer Code for Home Builders has its very own website, with detailed information on all aspects of the code. For more information, download the Consumer Code for Home Builders Scheme: DOWNLOAD CONSUMER CODE FOR HOME BUILDERS SCHEME SHARE THIS ALSO IN ABOUT US OUR ETHOS Our build-quality and customer care are second-to-none GUIDE FOR BUYERS We make your home-buying experience as seamless as possible PEACE OF MIND Dedicated customer support from the day you move in COMPLAINTS PROCEDURE When you’re not happy, we take it personally CALL US General Enquiries 01786 441069 Customer Service Enquiries 03330050485 Press / Media Enquiries 0845 890 9450 Land Enquiries 0191 917 0930 / 07385 417 343 EMAIL US Customer Service Enquiries customercare.homes@robertson.co.uk General Enquiries sales@robertson.co.uk Press / Media Enquiries sales@robertson.co.uk Land Enquiries w.english@robertson.co.uk / m.izzi@robertson.co.uk JUMP TO Home Page Homes For Sale Part Exchange Portfolio Specification Home 3D Walkthroughs About Us Buying Help & Advice Testimonials Contact us SOCIAL Youtube LinkedIn Facebook Twitter Terms and conditions Cookies Policy Privacy Policy Consumer Code Complaints Procedure © Robertson Homes , Bremner House , Castle Business Park , Stirling FK9 4TZ