Complaints Data UK General Insurance Limited Other firms included in this report None Period covered in this report 1 October 2020 to 31 March 2021 Brands/trading names covered UK General, WeddingPlan, CaravanPlan Insurance, Asian WeddingPlan Insurance, PedalPlan Insurance, WeddingPlan Insurance, Number of complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened Banking and Credit Cards - - - - - - - Home Finance - - - - - - - Insurance and Pure Protection 4.00% 2656 2925 20.37% 67.00% 53.13% Product Performance, Other General Admin/Customer Service Decumulation and Pensions - - - - - - - Investments - - - - - - - Credit Related - - - - - - - Read our latest blog posts CLICK HERE UK General Insurance Building 3.1 Carrwood Park Swillington Common Farm Selby Road Leeds LS15 4LG 0333 400 9070 sayhello@ukgeneral.co.uk We have taken great care to produce this website and the material contained within our website. Information provided is based on UK General Insurance Limited knowledge and understanding of the general insurance market at the time of publication and is therefore subject to change. Clients should take their own professional advice in connection with any issues which could affect their business. UK General Insurance Limited accepts no responsibility or liability for any actions taken based on the information contained within the contents of our website or if the website is unavailable. This website and its content is copyright © UK General Insurance Limited 2020. All rights reserved. UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales Company No. 4506493. Firm Reference No. 310101. Registered Office: UK General Insurance, Building 3.1, Carrwood Park, Swillington Common Farm, Selby Road, Leeds, LS15 4LG. © UK General 2020 I Complaints data I Cookies I Business customer privacy notice I Customer privacy notice