Corporate UK Customers Global About us Investors Newsroom Careers Sustainability MyAviva Search SHARE PRICE 393.20 GBp -0.30%* Home Investors Annual Report 2020 Chair and Group CEO comments 2020 financial highlights Creating a better tomorrow Downloads Find out more We have been looking after customers for more than 320 years. We are deeply invested in our people, our communities and the planet. If there was ever any doubt about the importance of our purpose - With you today, for a better tomorrow - 2020 provided the answer. Being there for people when it really matters is why we exist, and the past year truly put that to the test. Chair and Group CEO comments George Culmer, Chair “If the pandemic has taught us anything, it is that we are ever more closely connected in this world. No-one can sensibly argue that a company can create value without looking beyond narrow shareholder interest to recognise the benefits or harms that it contributes to society more widely.” Amanda Blanc, Group CEO “I am pleased to report the strong progress we have made towards our strategic priorities in the short period of time since I became CEO, but it is not lost on me that there is much to do. Aviva has significant untapped potential, and I am determined to realise it for our shareholders, our customers and our people.” 2020 financial highlights £3,161m Group adjusted operating profit1,R 2019: £3,184m £2,492m Operating profit from core markets 2019: £2,558m £1,500m Cash remittances2,R 2019: £2,597m £1,359m Cash remittances from core markets 2019: £1,909m 60.8p Operating earnings per share 2019: 60.5p 31% Solvency II debt leverage ratio2 2019: 31% 202% Solvency II shareholder cover ratio2,R 2019: 206% 21.0p Total dividend 2019: 15.5p Creating a better tomorrow Acting responsibly and sustainably means we can look after our customers, protect the planet, and help build resilient communities that can thrive. DOWNLOAD OUR 2020 SUSTAINABILITY SUMMARY Downloads PDF 4.8 MB 288 PAGES Annual Report and Accounts 2020 PDF 1.8 MB 154 PAGES IFRS financial statements 2020 PDF 405.0 KB 27 PAGES Remuneration Committee Report 2020 Annual Report and Accounts Find out more about: Dividends Information on shareholder dividends. Go to Dividends Manage your shares Contacts and helpful information for managing your shares. Go to Manage your shares OUR BUSINESS Shareholder updates Read our shareholder updates for news and offers from Aviva. Our archive dates back to 2013. Go to Shareholder updates Communication How we communicate with you. Go to Communication Shareholder meetings and archives Information and downloads for latest and past shareholder meetings. Explore meetings and archives Share capital Discover more about share capital. More about share capital Warning to shareholders What you should look out for. Read the warning OUR BUSINESS Get news alerts Become our newest email subscriber. Subscribe R Symbol denotes key performance indicators used as a base to determine or modify remuneration. 1 Group adjusted operating profit is an APM which is used by the Group to supplement the required disclosures under IFRS. Please refer to note B in the ‘Accounting Policies’ section and to the ‘Other Information’ section within the Annual Report and Accounts for further information. 2 This is an Alternative Performance Measure (APM) which provides useful information to enhance the understanding of our financial performance. Further information on APMs, including a reconciliation to the financial statements (where possible), can be found in the ‘Other Information’ section within the Annual Report and Accounts. Customer contacts Need help? Find out how to get in touch with us. Our products View savings and insurance products and get a quote. Use MyAviva Easily manage your policies and shareholding. Something's gone wrong? Make a complaint so we can try to put it right. 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