For Homeowners• For Businesses Apply Now Login Privacy Notice for California Residents Effective Date: January 1, 2020 Last Updated: March 10, 2021 This Notice at Collection and Privacy Policy for California Residents of Home Point Financial Corporation ("we") supplements the information contained in Home Point Financial Corporation’s Privacy Notice and applies solely to those who reside in the State of California ("consumers" or "you"). This Notice is provided pursuant to the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same definitions when used in this Notice. Collection of Personal Information We collect information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). The purpose of this Notice at Collection is to provide you with timely notice, at or before the point of collection, about the categories of personal information to be collected from you and the purposes for which the personal information will be used. We collect Categories of Personal Information A. Identifiers: For example, a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. B. Personal Information Categories from Cal. Civ. Code § 1798.80(e): For example, a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. C. Characteristics of CA or Federal Protected Classifications:For example, race, religion, national origin), age (40 and over), gender, sexual orientation, medical condition, ancestry, pregnancy (includes childbirth, breastfeeding and/or related medical conditions), familial status, disability, veteran status, or genetic information. D. Commercial Information: For example, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. E. Biometric Information: For example, physiological, biological or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. F. Internet or Other Similar Network Activity: For example, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. G. Geolocation Data: For example, information that can be used to determine a device’s physical location H. Sensory or Surveillance Data: For example, audio, electronic, visual, thermal, olfactory, or similar information that can be linked or associated with a particular consumer or household I. Professional or Employment-Related Information: For example, compensation, evaluations, performance reviews, personnel files and current and past job history. J. Education Information (defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99)): Education records directly related to a student maintained by an education institution or party acting on its behalf, for example, non-public information that can be used to distinguish or trace an individual’s identity in relation to an educational institution either directly or indirectly through linkages with other information. K. Profile Data: For example, inferences drawn from personal information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. *Please note that personal information does not include: Publicly available information from government records. Deidentified or aggregated consumer information. Information excluded from the CCPA's scope, such as: Certain personal information covered by or collected under certain sector-specific privacy laws including, but not limited to, the Fair Credit Reporting Act (FCRA), the federal Gramm-Leach-Bliley Act (GLBA) and its implementing regulations, the California Financial Information Privacy Act (CalFIPA), and the Driver's Privacy Protection Act of 1994. Use of Personal Information for Business or Commercial Purposes We may use the personal information we collect for one or more of the following business or commercial purposes: To fulfill or meet the reason for which the information is provided. For our internal operational purposes. For auditing relating to consumer transactions including ad impressions and compliance with regulations. Fraud and security detection Debugging to identify and repair errors. Short-term data use for the current interaction that is not used to build a profile. Servicing transactions and accounts (e.g., customer service, maintaining and servicing accounts, customer verification, payment processing) and providing services on behalf of business or service provider (e.g., financing, advertising or marketing, analytics). To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. Undertaking internal research for technological development and demonstration. To share the personal information with service providers to carry out other business purposes. We will not collect additional categories of personal information without providing you a new Notice at Collection disclosing those categories. We will not use your personal information for a purpose materially different from those disclosed in this Notice at Collection unless we directly notify you and obtain explicit consent to use it for the new purpose. Privacy Policy The purpose of this privacy policy is to provide you with a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of your rights regarding your personal information. The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Your Right to Know About Personal Information Collected, Disclosed, or Sold You have the right to request that we disclose what personal information we collect, use, disclose, and sell. You can do this through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.” The following table includes disclosures for the preceding 12 months of: categories of personal information we have collected about consumers, the categories of personal information we have disclosed for a business or commercial purpose, and categories of third parties to whom the information was disclosed. Category In the preceding 12 months this category was: Categories of third parties to whom the information was disclosed Collected Disclosed A. Identifiers Advertising networks Data analytics providers Government entities Operating systems and platforms Social networks Cloud storage providers Payment processors E-mail distribution service providers Cybersecurity service providers Logistics and planning tool providers Customer relationship management tool providers B. Personal Information Categories from Cal. Civ. Code § 1798.80(e) Advertising networks Data analytics providers Government entities Operating systems and platforms Social networks Cloud storage providers Payment processors E-mail distribution service providers Cybersecurity service providers Logistics and planning tool providers Customer relationship management tool providers C. Characteristics of CA or Federal Protected Classifications Advertising networks Data analytics providers Government entities Operating systems and platforms Social networks Cloud storage providers Payment processors E-mail distribution service providers Cybersecurity service providers Logistics and planning tool providers Customer relationship management tool providers D. Commercial Information Advertising networks Data analytics providers Government entities Operating systems and platforms Social networks Cloud storage providers Customer relationship management tool providers E. Biometric Information Data analytics providers Government entities Cloud storage providers Customer relationship management tool providers F. Internet or Other Similar Network Activity Government entities Data analytics providers Operating systems and platforms Cloud storage providers G. Geolocation Data Advertising networks Data analytics providers Social networks H. Sensory or Surveillance Data Government entities Operating systems and platforms Cloud storage providers I. Professional or Employment-Related Information Government entities Operating systems and platforms Cloud storage providers J. Education Information K. Profile Data We collected this personal information from the following categories of sources: Directly from consumers Our website and using web technologies Broker and correspondent partners Consumer credit reporting agencies Government entities We have not sold consumers’ personal information in the past 12 months. We do not sell personal information and do not have actual knowledge that we sell the personal information of minors under 16 years of age. Your Right to Request Deletion of Your Personal Information You have the right to request that we delete any of your personal information collected by us, subject to certain exceptions – including personal information collected subject to the GLBA. You can do this through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.” We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. Debug products to identify and repair errors that impair existing intended functionality. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.). Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. Comply with a legal obligation. Make other internal and lawful uses of that information that are compatible with the context in which you provided it. Right to Opt-Out of the Sale of Personal Information You have the right to opt-out of the sale of your personal information; however, as noted above, we do not sell personal information. Right to Non-Discrimination You have a right not to be discriminated against for exercising your privacy rights under the CCPA. Unless permitted by the CCPA, we will not: Deny you goods or services. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties. Provide you a different level or quality of goods or services. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. Submitting a Verified Consumer Request You have the right to submit verified consumer requests to know and requests to delete. The request to know can be for any or all of the following: Specific pieces of personal information that we have collected about you; Categories of personal information we have collected about you; Categories of sources from which the personal information was collected; Categories of personal information that we sold or disclosed for a business purpose about you; Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and The business or commercial purpose for collecting or selling personal information. The response to a request for any of the categories above will cover the 12 months preceding your request. Please note that we are not required to provide personal information to you more than twice in a 12-month period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. You may submit a request by: Visiting https://my-info.homepointfinancial.com/ccpa Calling us at (866) 728-7727. If you submit a request that is not through one of these designated methods or is deficient in some manner unrelated to verification, we will either treat it as if it had been submitted in accordance with our designated methods or provide you with information on how to submit the request or remedy any deficiencies. Your request will be verified by matching the information you provide to information that we have collected. Once we receive your verifiable consumer request, we will confirm receipt of the request within 10 business days which will describe our verification process. In general, we will respond to your request within 45 calendar days if we are able to verify your identity. However, if necessary, we may take up to an additional 45 calendar days to respond to your request and will provide you with notice and an explanation of the reason for any such extension. Requests for deletion will require a separate confirmation that you want your information deleted. If requests from you are manifestly unfounded or excessive in particular because of their repetitive character, we may either charge a reasonable fee or refuse to act on the request, notifying you of our reason for refusing to act. If we determine that the request warrants a fee, we will notify you of the reason for that determination and provide you with a cost estimate before completing your request. Please note that, in responding to your request, we are not permitted to disclose or provide you with your Social Security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, security questions and answers, or unique biometric data generated from measurements or technical analysis of human characteristics. However, we will inform you with sufficient particularity that we have collected the type of information without disclosing the actual data. Requests to Know or Delete for Child Under the Age of 13 We do not knowingly collect information of minors under the age of 13. Using an Authorized Agent to Submit a Request Only you, or a natural person or a business entity registered with the Secretary of State to conduct business in California that you have authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. If you use an authorized agent, you may provide a power of attorney executed pursuant to California Probate Code sections 4000 to 4465. If a power of attorney that meets those provisions is not submitted, you will be required to provide the authorized agent signed permission to submit a request, verify your identity directly with us, and directly confirm with us that you provided the authorized agent permission to submit the request. If you are an authorized agent making a request, you need to either: e-mail a copy of a power of attorney provided to you by the consumer pursuant to Probate Code sections 4000 to 4465; or e-mail proof of signed permission along with a copy of your ID and have the consumer directly confirm with us that they provided you permission to submit the request by sending an e-mail. Requests to Access or Delete Household Information We will not comply with a request to know specific pieces of personal information or a request to delete household personal information unless all consumers of the household jointly request access to specific pieces of information or deletion, we can individual verify all members of the household and we can verify that each member making the request is currently a member of the household. If a member of a household is a minor under 13, we must obtain verifiable parental consent before complying with a request to access specific pieces of information for the household or deletion of household personal information. Other California Privacy Rights We do not respond to web browser “do not track” signals or other mechanisms. Other parties may collect personally identifiable information about your activities over time and across different web sites when a consumer uses our web site or service. Changes to Our Privacy Notice Home Point Financial Corporation reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s “Last Updated” date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes Contact Information If you have any questions or comments about this notice, the ways in which Home Point Financial Corporation collects and uses your information described herein or in Home Point Financial Corporation’s Privacy Notice, your choices and rights regarding such use, or wish to exercise your rights under California law as a California resident, please do not hesitate to contact us at: Phone: (866) 728-7727 Website: https://my-info.homepointfinancial.com/ccpa Email: CCPArequest@hpfc.com Postal Address: Home Point Financial Corporation Attn: California Consumer Privacy Act Request 2211 Old Earhart Road Suite 250 Ann Arbor, MI 48105 2211 Old Earhart Road, Suite 250 Ann Arbor, MI 48105 Toll Free: (800) 686-2404 wecare@homepointfinancial.com NMLS# 7706 nmlsconsumeraccess.org Trouble paying your mortgage? Impacted by a natural disaster? Why Homepoint Products & Services Learning Center Help Center Forms & Documents Loan Number Lookup About Us Careers Press Contact Us Investor Relations State Licenses Privacy Policy Terms of Service Disclaimer CCPA Privacy Notice Apply Now Home Point Financial Corporation d/b/a Homepoint. NMLS No.7706 (For licensing information, go to: www.nmlsconsumeraccess.org). Home Point Financial Corporation does not conduct business under the name, “Homepoint” in KY, LA, MD, NY, or WY. In these states, the company conducts business under the full legal name, Home Point Financial Corporation. 2211 Old Earhart Road, Suite 250, Ann Arbor, MI 48105. Toll-Free Tel: (888) 616-6866. For Licensing and Disclaimers visit www.homepointfinancial.com/about-us/licenses. This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site.