Enlighten OPEX +1 617-999-7610 info@enlighten-opex.com Healthcare EIM Select Country OUR WORK INDUSTRIES INSIGHTS ABOUT US START A CONVERSATION LEADERSHIP Forward-thinking, innovative and visionary leaders To meet our vision of being the partner that business leaders want to work with, we understand that a strong, experienced, effective and visionary team is needed, with the energy, commitment and drive to succeed. We deliver on our promise through our leading propriety methodology that combines business experience, technology and data analytics. MANAGEMENT TEAM BOARD MEMBERS Tony Tregurtha CEO, President & Co-founder Tony is a change management expert with three decades’ experience in driving cultural transformations, operational excellence and business process improvement. As CEO and President of Enlighten, Tony is based in Boston and responsible for the Americas and European markets. His vision is to help clients deliver a quantum-leap improvement in operational performance. Tony has been single-minded in his career focusing on how to create Operational Excellence. Whether it is developing new concepts, testing new methods or challenging traditional practices, Tony has been pushing new frontiers. READ MORE Sharon Ritchey Chief Strategy Officer Sharon has over 20 years’ experience in executive management, focusing on P&L growth, Operations, Data & Analytics, Digital, Technology and Customer Experience. She has held leadership positions at Citibank, GE Capital, The Hartford, and AXA US and serves on the Board of Directors for private and not-for-profit organizations. She holds a BA in Marketing and an MBA from Eastern Kentucky University. In 2008, she earned a second MBA from the Kellogg School of Management at Northwestern University. READ MORE John Henderson Chief Legal Officer As Chief Legal Officer at Enlighten USA and Enlighten Australia, John manages the legal requirements of the organization, working closely with the Advisory Board, sales and implementation teams. After John graduated from law school, he established his own law firm, where for 10 years, he developed the skills suitable for assisting early-stage, rapidly growing companies. For the next 17 years, John became a stakeholder in pioneering projects in various industries across Australia, New Zealand, Asia and the United States, including water desalination, hardwood plantations, telecommunications and software development. He established high-level relationships as an executive adviser for the founders of those small-medium enterprises. READ MORE Dr. Ian Boyd Chief Information Officer Ian is a respected business leader and software expert with over 30 years’ experience in the information and communication technology sector. Having worked in a variety of project management, software development and senior consultancy roles, Ian brings extensive industry experience to the role of Chief Information Officer at Enlighten. Ian specializes in the architecture, design and implementation of innovative software products and services. Across every project, he applies strategic thinking to drive operational excellence and sustainable results. Throughout his career, Ian has created cutting-edge computer applications for a diverse range of projects, including document search, television, financial services and records management. READ MORE Steven Corry Chief Technology Officer Steven is a high-level technology leader with a strong background in solution architecture, software development and agile methodologies. He is a Microsoft Certified Technical Specialist and has a 1st class honors degree in Information and Communication technology, specializing in Software Engineering and Network Management. Steve has designed and implemented a vast number of large scale, high volume, business solutions for large global customers. Outside of the corporate domain, he has architected and built complete end user entertainment applications for consumer devices such as phones, XBOX & touchscreen displays. READ MORE Emily McMullen Executive Vice President - Technology As the EVP – Technology, Emily reduces complexities in large data sources and delivers seamless integration between client workflow systems and the Enlighten software package. Emily is a business leader with extensive experience in software development and operational improvement. Emily was drawn to Enlighten because of their hands-on approach to coaching and mentoring clients through the management disciplines required to achieve true operational excellence. Previously, Emily consulted to Australian government departments and banking institutions to improve legal and operational processes. She graduated from the Queensland University of Technology with Honors in Law and Economics. READ MORE Mark Pereira Chief Operations Officer – India Mark is a results-driven, management executive with over 30 years of experience in banking, insurance and micro-finance operations. He has been instrumental in setting up and expanding business operations in start-up companies in India and brings in a wealth of experience in adopting technology across operations in various business sectors. He has an MBA from Boston College in Management Information Systems. As Chief Operations Officer based in Mumbai, India, he manages a team of dedicated consultants who work 24X7 with Enlighten’s clients all over the globe. READ MORE Sean Claypool Chief Lead - Enterprises Sean is Enlighten North America’s Chief Lead – Enterprises and brings over 25 years of financial services and leadership experience to this new role. Starting as a mortgage loan officer, Sean quickly moved over to the brokerage industry where he spent 24 years at Charles Schwab. While at Schwab he worked in both service and operations organizations where he gained extensive experience in business transformation, project implementation, and leadership development. He held executive level positions in Managed & Advised Account Operations, Operational Hotlines, and Advisor Services. READ MORE William Kaminski Chief Lead - Engagements Bill is the Chief Lead – Engagements for Enlighten’s North American Unit, with 12+ years of experience in implementing successful continuous improvement change initiatives across a multitude of industries. Bill oversees Enlighten Operational Excellence projects primarily across the banking and insurance industries. Bill was drawn to Enlighten mainly due to company’s excellent employee culture and the passion the company has for delivering sustainable results for its clients. Recently, Bill has focused on developing Enlighten’s Internal Excellence Program, building and installing a methodology whereby Enlighten can continuously improve the way it trains, coaches and invests in its employees’ overall development and career progression. READ MORE Katrina Ward Chief Lead - Engagements Katrina is the Vice President of Operations based in EMEA bringing 25 years experience mainly from within the Financial Services Sector. After graduating from Heriot-Watt University Edinburgh, Katrina embarked on a career with GE where she gained her six sigma Black Belt Certification and Master Black Belt qualification. She has gained extensive experience in Business transformation, Project Implementation and Operations Management within large Financial Service Institutions such as Royal Bank of Scotland, Tesco Bank and Barclays Bank. READ MORE Zachary Barnhill Chief Lead - Technology As Chief Lead – Technology in North America and EMEA, Zach brings 8+ years of experience in Product Development and Technical Consulting to the Enlighten team. His outside-of-the-box thinking provides Enlighten’s clients with unique approaches to uncovering efficiencies within their business’s data, as well as innovative and customized solutions. Zach graduated from University of Kansas and began developing financial services products for a Kansas City based start-up company shortly after graduating. His trajectory from there landed him at Enlighten, where he quickly moved up the ladder into a leadership role. READ MORE Debra Sulser Chief Human Resources Officer Deb is a global leader of human capital who brings more than two decades of talent acquisition, development, and retention expertise to Enlighten. She has led the Human Capital Management (HCM) function at numerous SaaS/professional services firms, supporting teams in the U.S., Europe, South America, Asia and the United Kingdom. She has deep expertise in HCM and is known for scaling high growth organizations through the lens of providing forward looking strategic counsel with a tactical hands-on approach. In her role at Enlighten, she is committed to attracting bright, passionate, and highly driven individuals to join our team and to perpetuate our collaborative and team based culture. READ MORE Nicholas Olson Global Controller As the Global Controller, Nick leads and oversees the global financial operations of Enlighten in the US, EMEA, and India. With more than a decade experience spanning professional services, consulting, financial services and public accounting, Nick joined Enlighten from Alantra USA, a global investment banking and asset management firm, where he served as Controller and managed the finance and accounting for their US operations. Prior to that, he was the Controller at Keystone Strategy, an economic and strategy consulting group. READ MORE Sarah Coughlin Head of EIM As Head of Enlighten Institute of Management (EIM), Sarah brings to the role an extensive career extending in customer services, contact services and administration, change management and performance coaching. Sarah has had nearly 15 years holding key management positions both nationally and globally delivering change programs resulting in sustainable performance improvements and behavioral change for the organizations. READ MORE Patrick Ferguson Chief Lead - Partnering As Chief Lead – Partnering, Patrick brings over 20 years of process improvement and operations leadership experience to Enlighten. He began his career in consulting with Arthur Andersen, and then moved to GE where he held several leadership roles and earned his Six Sigma Black Belt. He also worked at DST Systems, where he was the client lead for Enlighten’s first US implementation, and held leadership roles at VML and H&R Block. Patrick leads with a customer focused mindset while also driving for continuous improvement. READ MORE Amanda Windle Director Program Excellence As the Director of Program Excellence, Amanda’s top focus is ensuring that our clients and our staff get a seamless and continuous experience across all projects. Her experience implementing multinational projects for Enlighten as Change Program Director has given her the perspective needed to ensure consistency throughout clients and internally. Her critical thinking and analytical skills have propelled Enlighten’s internal operations to a new level of accountability and excellence. READ MORE DO YOU WANT TO TRANSFORM YOUR OPERATIONS? START A CONVERSATION 175 Federal Street, Suite 900 Boston MA 02110 +1 617-999-7610 info@enlighten-opex.com LATEST TWEETS How do you manage return-to-work and #remote work as we head into 2022? @MITSloan #management students have developed a framework for #hybrid work models – and it starts with #metrics. 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