UNSTRUCTURED (TEXT) DATA Unlock the value from unstructured data and customer comments Our unstructured data engine has flexibility and an open-platform nature which makes it ideal for uncovering pain points, tracking issues and prioritizing action for customer feedback, live chat conversations, customer and product reviews, customer service transcripts, qualitative feedback, and video transcripts. Harness the power of verbatim by understanding, quantifying and tracking comments. Customize features, algorithms and categories in a few simple steps to ensure outputs and results are relevant to your touchpoints, business and marketplace. Our capability empowers the researcher to create bespoke analysis code frames designed for the client and the issue at hand. And the power of our AI tool creates structure, pattern and meaning from data sets. The combination of empowerment to search and to consider machine learning analytics leads to acute insight. Discovery tool …for when you don’t know people are talking about yet Classification tool …to quantify the scale & severity of the themes in a transcript Sentiment tool …to prioritise focus & truly understand customer reaction Designed to minimize risk, capitalize on emerging trends and take immediate, informed action, Text Analytics allows you to; Analyze thousands of comments at any one time Interrogate feedback directly from surveys or by importing existing textual data Discover themes, topics and subjects within unstructured data Understand the positive or negative emotions associated with verbatim Create and modify code-frames to business needs and begin quickly and easily categorizing comments Analyze comments in up to eight languages Visualize data with word clouds or contextualize with charts and graphs Export categorized results Meaningful insights from unstructured data Discover new themes or trends in unstructured data sets using the very latest AI technology. Using machine learning algorithms alone, Maru/HUB’s Topic Modelling tool quickly and automatically groups relevant textual comments together into clusters without the need for user-defined rules. Fast Processes thousands of comments in just minutes without the need for human intervention Connect Better connect with customers by unearthing previously hidden insights overlooked by manual interpretation Grow Maintain a competitive advantage by identifying new opportunities with AI-powered forecasting and analysis BUENOS AIRES / CHICAGO / EDINBURGH / LONDON / LOS ANGELES / NEW YORK / SAN FRANCISCO / SOUTHAMPTON / TORONTO / VANCOUVER HOMEABOUTOUR PEOPLECONTACT USTERMSPRIVACYMODERN DAY SLAVERY ACT © 2021 MARU GROUP LIMITED. ALL RIGHTS RESERVED. By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.