Login | Register PRODUCTS SERVICES RESOURCES NEWS ABOUT FIND A DISTRIBUTOR CONTACT You are here Home » Resources » Emuge-Franken RGA Form EMUGE-FRANKEN RGA FORM Emuge Return Goods Policy and Procedures Return Goods Policy REQUIREMENTS AND QUALIFICATIONS To obtain authorization to return tools, the Return Goods Authorization (RGA) web form must be submitted: https://www.emuge.com/documents-forms/rga-form the Excel form is no longer accepted All information required on the form must be filled out in order to receive an RGA The RGA is valid for 60 days. A new request must be submitted if goods have not been returned within 60 days. Items sent back to Emuge Corporation without appropriate authorization will be returned to the customer Any RGA request received after 90 days of the invoice date will be considered an annual stock return (Please see: Stock Returns section below) Items must be in new condition and in an undamaged, sealed original container Items must be accompanied by the RGA that was issued Freight must be prepaid Special orders, modified items, tapping fluid, used and obsolete items cannot be returned Certified gages may be returned. Certifications associated with gages are not refundable. STOCK RETURNS A maximum of two annual stock returns per year is allowed A restock fee of 15% will be charged, unless a purchase order of equal value to the credit being issued is placed A total for both stock returns combined may not exceed 10% of one’s annual sales per calendar year All annual stock returns will need to be approved by the National Sales Manager Tools 2 years old and beyond are non-returnable Customer Tool Return Procedure RGA FORM SUBMISSION Customer fills out web form with required fields and submits: https://www.emuge.com/documents-forms/rga-form An email response is automatically generated acknowledging information receipt RGA processing can take up to seven business days Customer will receive an email confirmation with data as submitted on form. If form has incorrect information, RGA approval will be delayed. Customer representative will be notified by email that a correction is required. Offsetting purchase orders to reduce restock fee must be provided with return request (returns@emuge.com) RGA FORM APPROVAL The RGA Approval is emailed to requestor, with RGA number TOOL RETURN TO EMUGE Tools must be returned in new condition in original packaging Tools must be securely packed in box Box should be addressed to: Emuge Tool Return Dept 1800 Century Drive West Boylston, MA 01583 The package must contain a packing list. The RGA form or the RGA number must be included in the package. The RGA form may be used as the packing list. On the packing list, please provide the number of packages and tracking number(s) (mandatory for stock returns). Tools returned that have not been approved for return or not returned according to policy will not be credited. Credit will be issued upon receipt of approved tools Name * Company * Phone * Email * Email you wish to receive updates and status about this RGA. RGA Items Quantity* Item Number* P.O. Number* Price* Emuge Invoice #* Reason Invoice Date* Quantity Item Number P.O. Number Price Emuge Invoice # Reason Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Month 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Day 1900 1901 1902 1903 1904 1905 1906 1907 1908 1909 1910 1911 1912 1913 1914 1915 1916 1917 1918 1919 1920 1921 1922 1923 1924 1925 1926 1927 1928 1929 1930 1931 1932 1933 1934 1935 1936 1937 1938 1939 1940 1941 1942 1943 1944 1945 1946 1947 1948 1949 1950 1951 1952 1953 1954 1955 1956 1957 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 Year Invoice Date Remove ADD A ROW SUBMIT CONTACT US Emuge Corporation 1800 Century Drive West Boylston, MA 01583 Phone: (800) 323-3013 Fax: (800) 393-1302 EMAIL US PRODUCTS & SERVICES Drills Taps Thread Mills Gages End Mills Tool Holders Precision Workholding Reconditioning Services Training Classes Test Cut Services CNC Programming Assistance NEWS EMUGE-FRANKEN N.A. Introduces New Line of Ring Gages EMUGE-FRANKEN N.A. Launches Full Line End Mills Catalog For North America READ MORE NEWSLETTER Get all the latest information on Emuge news, products and resources. Enter your email address to subscribe! © 2020 Emuge Corporation. All rights reserved. PRIVACY POLICY CONFLICT MATERIALS STATEMENT SITEMAP