CUSTOMER SERVICE BOARD OF DIRECTORS DEVELOPMENT GENERAL INFO CAREERS ··· BOARD MISSION, VISION AND CORE VALUES Board of Directors Board Committees Board Meetings Mission, Vision & Core Values Meeting Agenda, Minutes & Videos BOARD MISSION, VISION AND CORE VALUES The Mission of the Tuolumne Utilities District is to: Provide Responsible Water and Wastewater Services for our Customers with Great Customer Service in a Socially, Financially and Environmentally Responsive Manner at a Fair Value. STRATEGIC PLAN TUD STRATEGIC PLAN MISSION Provide Responsible Water and Wastewater Services for our Customers with Great Customer Service in a Socially, Financially and Environmentally Responsive Manner at a fair value. VISION Sustainable Water Resources; Safe, Secure and High-Quality Water; Effective Collection, Treatment and Disposal of Wastewater and Best use of TUD Properties for Community Benefit. CORE VALUES Stewardship The District supports “Best Management” practices, respects the rich cultural history of our community and manages resources on a sustainable basis for future generations. Organizational Integrity Respect, Commitment, Responsibility, Ethical Behavior, Safety, High Quality Customer Service, Teamwork & Accountability are the hallmark of the organization. Transparency & Open Communication Information freely flows to and from all levels of the organization, respect and thoughtful consideration is given to each other’s differences and opinions, and all participants are provided the same information. Highly Effective and Safe Workforce The District supports well-qualified, trained and committed employees who work safely and give their best to get the job done and provide the best customer service available. Collaboration & Community Engagement Board & District Staff listen and openly share ideas to achieve better decisions and outcomes with our customers and partners. TOP TUD BOARD PRIORITIES Secure Water Supply Secure surface water supply from New Melones Regional Septage Receiving Facility Upgrade Regional Wastewater Treatment Plant Upgrade Sonora Regional Water Treatment Plant Consolidation MAJOR PROJECTS IN 2021 GOAL SETTINGS WORKSHOP DOCUMENTS The primary purpose of the Tuolumne Utilities District is to efficiently provide reliable, reasonably priced water, sewer, and other services authorized under the California State Water Code to customers within its service area and to protect and utilize the available water resources within Tuolumne County for both present and future beneficial uses by residents within the District’s jurisdiction. Listed below are policies that have been adopted by the District. STRATEGIC PLANS Strategic Planning Strategic Planning is a high-level, interactive, collaborative planning process to assist organizations set clear direction over all operational aspects of the organization. The Strategic Planning process takes into consideration the context and history of the region’s demographics, geography, climate, and cultural context, all play a role in establishing a framework for identifying the future direction and priorities of the District’s scare resources of both time and money. In 2019, the Strategic Planning Process incorporated numerous workshops between a cross-section of staff and noticed public workshops for the Tuolumne Utilities District (TUD or District) Board of Directors, staff, and the community to discuss organizational principles, such as the TUD Vision Statement, Mission Statement, Organization Values, and concerns and priorities of the TUD staff, TUD Board of Directors, and the community at large to carry out the mission of the District. The Board of Directors approved and adopted an updated Strategic Plan on June 11, 2019. An update to this plan was approved by the Board of Directors on June 9, 2020. To view the Strategic Plans, click the links below: 2020 Strategic Plan Update – Adopted June 9, 2020 2019 Strategic Plan – Adopted June 11, 2019 PAST TUD STRATEGIC PLANS The Board of Directors developed a Strategic Plan in 2007 which was adopted in 2008. This Plan seeked to accomplish an assessment of the Tuolumne Utilities District, the state of District operations, it gathered and analyzed information, in order to make clear decisions for the future and chart clear implementation through strategic actions and initiatives over a five-year period. See the documents listed below. Strategic Plan Overview (2008) Final Strategic Plan – Adopted in 2008 BOARD OF DIRECTORS TUD is governed by a five-member Board of Directors, elected at large. The Board of Directors establishes policies for the operation of the District. BOARD MEETINGS The public is encouraged and invited to attend the regularly scheduled District Board meetings which occur at 9am on the 2nd and 4th Tuesday of the month. BOARD VISION & GOALS The Board of Directors meet annually to set Strategic Goals, Vision, Plan and Execution for the District. AGENDA, MINUTES & VIDEO TUD Board of Director meetings can be viewed LIVE by simply connecting through the internet. Or to find out more about the TUD Board meetings. SUBSCRIBE TO RECEIVE THE LATEST NEWS SUBSCRIBE ABOUT US Our mission is to provide: Responsible Water and Wastewater Services for our Customers with Great Customer Service in a Socially, Financially, and Environmentally Responsive Manner at a Fair Value. PAY MY BILL QUICK LINKS Board of Directors Projects Development Careers Customer Service Latest News Privacy Policy Contact CONTACT INFORMATION TUD Office 18885 Nugget Blvd. Sonora, CA 95370 Business Hours: 7am-4pm customersvc@tudwater.com 209.532.5536 Copyright © 1992-2021 Tuolumne Utilities District | by ND