[SEARCH] [MENU] Home About Us IATA's Industry Priorities IATA’s priorities for 2021 were defined by the IATA Board of Governors during their March session. Key performance targets for 2021 Safety Reducing the 5-year all accident rate (2016-2020 compared to 2017-2021). Financial Resilience Securing government relief measures for airlines that generate cash or reduce costs and taxes by up to US$75-95 billion. US$50 billion of this should be achieved in the first half of 2021. Industry Restart Working with governments to complete roadmaps to reopen borders to travel for the top 33 passenger markets. These represent 82% of passengers globally. 60% of these markets should be open without quarantine measures. Environmental Sustainability Achieving 2.2M tons of CO2 offset through the IATA Aviation Carbon Exchange. Operational targets Member satisfaction: NPS score of 55. IATA financial performance: meet or achieve savings from approved budget. Performance of the IATA Settlement Systems 0.012% unrecovered debt. BSP and CASS operating unit fee target as per 2021 budget. Related Links Airlines. magazine Our mission is to represent, lead and serve the airline industry Airlines. magazine www.airlines.iata.org Aviation benefits beyond borders www.aviationbenefits.org © International Air Transport Association (IATA) 2021. All rights reserved. Anti-slavery statement Privacy Legal We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies help page for complete information. YES, GOT IT