Jump to Navigation Search HOME ABOUT US HOSPITALS + RESIDENCES HEALTH SERVICES RESEARCH CAREERS YOU ARE HERE HOME // ABOUT US // ACCOUNTABILITY ACCOUNTABILITY We are accountable to the public we serve. This section outlines the work we do to monitor and track our performance to ensure our services meet your needs. COMPLIMENTS AND COMPLAINTS We welcome your feedback as it helps us improve our services. READ MORE ▶ REPORTS + PLANS Get to know more about Providence through our annual reports and planning documents. ANNUAL REPORT INFECTION PREVENTION AND CONTROL ANTIMICROBIAL STEWARDSHIP PROGRAM PROVIDENCE RESEARCH STRATEGIC PLAN STRATEGIC PLAN FINANCES + RESOURCES We strive to provide excellent and accountable care to those we serve. READ MORE ▶ QUALITY CARE The people of Providence work every day to provide the best quality of care. SERVICE REVIEWS PATIENT SATISFACTION SURVEYS HOUSEKEEPING AUDITS CLINICAL ETHICS Our Ethics department provides an important consultation service to assist clinicians, organizational leaders , and policy makers with ethical concerns related to the care we provide. READ MORE ▶ PRIVACY + CONFIDENTIALITY The Information Access and Privacy Office (IAPO) is responsible for overseeing the information and privacy practices at Providence Health Care to ensure we are in compliance with the Freedom of Information and Protection of Privacy Act (FIPPA). READ MORE ▶ ENERGY & ENVIRONMENTAL SUSTAINABILITY 2020 Environmental Performance Accountability Report READ MORE ▶ ABOUT US Who We Are Who We Serve Governance New St. Paul’s Hospital Accountability Compliments and Complaints Reports + Plans Finances + Resources Quality Care Clinical Ethics Privacy + Confidentiality Energy & Environmental Sustainability Renewal Projects Providence News The Daily Scan Contact FOLLOW NEWSLETTER ABOUT US > Who We Are > Who We Serve > Governance > New St. Paul’s Hospital > Accountability > Renewal Projects > Providence News > The Daily Scan > Contact > Renewal Projects HOSPITALS + RESIDENCES > St. Paul's Hospital > Mount Saint Joseph Hospital > Holy Family Hospital > Youville Residence > St. Vincent's: Langara > St. Vincent's: Honoria Conway-Heather > St. Vincent's: Brock Fahrni > St. John Hospice > Providence Crosstown Clinic > Community Dialysis Units COVID-19 > COVID-19 Updates > Long Term Care and COVID-19 > COVID-19 at VCH HEALTH SERVICES > Heart/Lung > Kidney/Renal > HIV/AIDS > Urban Health > Mental Health > Seniors' Services > Surgical Services > Hospital + Residential Services > Outpatient Programs + Clinics > Health Care Support Services > Additional Services CAREERS > Why Providence? > Opportunities > News > Contact Us > Search Careers RESEARCH VOLUNTEERS MEDIA OUR PARTNERS Ministry of Health Northern Health Interior Health Vancouver Island Health Authority Vancouver Coastal Health Fraser Health Provincial Health Services Authority University of British Columbia Simon Fraser University BC Ambulance Service Health Link BC Catholic Health Sponsors of Ontario Contact Us // Disclaimer // Compliments or Complaints // Donate // Sitemap // Login // Privacy © Copyright 2019 Providence Health Care