This site uses cookies to offer you a better browsing experience: find out more Okay, thanks Amazon Connect – helping contact centres navigate COVID-19. Contact centres are under increasing pressure to keep their staff safe and operations running. Fortunately, Amazon Connect is a pay-as-you-go solution that empowers your agents to deliver the same customer experience, remotely, and in as little as 48 hours. Contact us today Amazon Connect Quick and easy – set up a remote contact centre in as little as 48hours Builds on what you have – augments existing IVRs and self-service functionality Pay as you go – no contracts or lock in, just pay for the customer-connected minutes you use Easily scales to meet unpredictable demand as it happens 100% cloud based, zero hardware requirements High quality call experience thanks to packet loss resistance and a 16kHz audio Call recording to help monitor and improve the customer experience Powerful real-time and historic analytics tools out-of-the-box Rapid Response Amazon Connect Solution. Templated solution to complete set-up of a basic contact centre in 48hrs Single unified contact center for voice and chat. No need to learn multiple tools. Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, web chat, and mobile chat At ECS, support goes beyond break-fix and issue repair. Get hands-on support over the phone or email should you run into any problems. This includes a mix of tools and technology, people, and programs for your agents Get started today "When working from home is the only option, Amazon Connect performs even when the kids are gaming or streaming Netflix on the same home network.” Find out more Contact us Careers Modern Slavery Act Transparency Statement Privacy COVID-Secure Copyright ECS 2021 All rights reserved