POLSKA / ENGLISH HOME | SITE MAP | NEWSLETTER | WHO WE ARE PHARMACY ZONE HOSPITAL ZONE SUPPLIER'S ZONE INVESTOR'S ZONE CAREER CONTACT Home News CONTACT FARMACOL SA ul. Rapeseed 2 40-541 Katowice phone: 32 208 06 00 e-mail: info@farmacol.com.pl MORE NEWSLETTER If you want to receive information about new products, enter your e-mail address and click OK PROBE Are you a participant of the FarmaProfit program? Yes No Messages Print the page We simplify the return handling policy for Cold Chain products! 05-12-2016 In the case of returns made no later than 30 days from the date of purchase, it will not be required to provide a printout from the thermo-recorder , but only the signature of the Pharmacy Manager / Pharmacy Point Manager / Hospital Pharmacy Department Manager on the statement on the correct storage conditions of the medicinal product. The new complaint form is available HERE In connection with the risk analysis of the process of returning medicinal products, in particular for products requiring special storage conditions (the so-called cold chain), in accordance with the Regulation of the Minister of Health of March 13, 2015 on the requirements of Good Distribution Practice - Journal Of Laws of 2015, item 381 with later d. ("DPD"), and the amendment to the DPD Procedure of the Farmacol-Logistyka Entrepreneur on "Handling customer complaints and admitting goods for redistribution" and the Instructions related to the procedure and the form of the complaint / return protocol, we would like to inform you that all matters regarding complaints and returns should be must be sent after filling in the new form of the complaint / return protocol number v02. Please be advised that compared to the issue number v01 of this protocol, the content of the statement has been changed, from the thermo-recorder for documentation of the proper storage of the medicinal product from the so-called cold chain. The new protocol template number v02 is attached to you. Please note that the protocol with the statement on the correct storage conditions of the medicinal product should be signed each time by the Pharmacy Manager / Pharmacy Point Manager / Hospital Pharmacy Department Manager or a person authorized by the Pharmacy Manager / Pharmacy Point Manager / Hospital Pharmacy Department Manager to submit the above-mentioned . statements. Only signing the declaration by the abovementioned the person will be a documented basis for considering the complaint / return. At the same time, we would like to inform you that the presented method of documenting returns is consistent with the guidelines received during the information conference of the Main Pharmaceutical Inspectorate on November 18, 2016 in Warsaw. We hope that the information provided will be helpful in completing the complaint / return protocols. BACK TO THE LIST OF ENTRIES We use cookies to provide services and keep statistics. Using the site without changing your browser settings means that they will be placed on your end device. Remember that you can always change these settings. Details can be found in the Cookies Policy . CONTACT DETAILS FARMACOL SA ul. Rzepakowa 2 40-541 Katowice tel. 32 208 06 00 © FARMACOL SA 2014 Design and implementation: Ideo TELEMARKETING DEPARTMENT phone: 801 203 303 tel. 322 203 303 GENERAL OFFICE farmacol@farmacol.com.pl / tel. 32 20 80 600 OFFICE OF THE MANAGEMENT BOARD officeozarzadu@farmacol.com.pl / tel. 32 20 80 700