24/7 Phone Support Program A highly trained team to manage communication Whether you are looking for clinical hotline or patient outreach support, Novasyte Health's 24/7 phone support programs allow our MedTech clients to deliver exceptional customer service, gain a competitive advantage and reduce SG&A costs. With our outbound patient engagement and inbound clinical hotline phone programs, we offer patients and healthcare providers access to a team of clinical specialists who can answer their product-related questions and concerns. Additionally, our programs allow us to collect and provide unique product insights and feedback. Not only can this differentiate a product offering, but it can provide a unique opportunity to strengthen patient engagement and understand end-user product satisfaction. Key Benefits: Integrated field, phone and video support that enables our highly experienced consultants to be available on-demand for the most personalized and direct assistance when and where your customers need it Detailed call analytics to provide you with a better understanding of call volumes at specific periods of the day so you can scale your business appropriately; All call details are tracked and available to clients in real-time 2,200+ consultant network with highly specialized skill sets who are ready to support your product and deliver the highest level of customer care Powered by People and Technology Novasyte builds, manages and measures all of our call center teams with quality management standards that are ISO 9001:2015 certified - allowing us to deliver consistent results and continually improve satisfaction. Patient feedback and program success are tracked and measured in our real-time data engagement platform. Our technology includes best-in-class CRM integration and Novasyte LYNC reporting, which gives you unmatched visibility into program progress and success. It also includes daily, weekly and monthly reports, which can be viewed by date range, category and reason. *Please note: Novasyte Health's 24/7 Phone Support Program consultants do not offer medical advice and are trained to direct patients to their healthcare professional for any treatment-related questions, including further referrals. They can, however, offer valuable insights, education and support. Contract Clinical Program Inside Sales Program Contact our Team Call Back Request First Name* Last Name* Company Name* Company Email* State/Region* Phone number* An IQVIA Company Contact us Our Vision To bring together the best-in-class people, technology and process to improve the lives of patients. Our Mission To become a premier, worldwide leader in delivering the full continuum of innovative outsourced solutions and positively impacting the lives of patients and end-users who work with our clients' medical device and diagnostic products. Our Commitment Everything we do is held to the highest standards in accordance with our ISO 9001:2015 compliant quality management system. Awards Inc. 5000 Fastest Growing Private Company Finalist 2019-2013 Ernst & Young Entrepreneur of the Year San Diego Regional Award Winner 2018 San Diego Business Journal Fastest Growing Private Company Finalist 2018-2015 Home Blog Contact Careers Do not Sell my personal information 5999 Avenida Encinas Suite 100 Carlsbad CA 92008 1-888-899-NOVA(6682) 2015 © Novasyte.com | All Rights Reserved Created by WebCoop.ca