4.6 Feefo Contact Us Who We Work With Our team has the skills and expertise to provide market-leading solutions to MGAs, Insurers, Brokers and Self-Insured businesses. Arrange a Consultation MGAs Whether you are an established MGA looking for a change of outsourced partner or a new MGA in the early stages of set up, our claims services, legal expenses insurance and ancillary products are all designed to provide you and your clients with a full service offering. From FNOL through to settlement we work in partnership with our clients, ensuring that our services are tailored to their individual needs. Importantly, we see ourselves as an extension of your business, with all our services designed to be efficient and effective, whilst mitigating costs and providing an excellent customer experience. We know how hard you have to work to win new business and then retain it. MSL’s claims process is a key driver of customer retention, benefiting your bottom line and providing reassurance when it comes to claims expertise, handling and cost control. Insurers MSL’s services span all areas of claims for small, medium and large Insurers. Our range of outsourced solutions for the insurance market are all designed to reduce claims indemnity spend and claims handling expenses, whilst providing the best possible customer service and boosting efficiency. Our Third Party Intervention service is designed to maximise intervention opportunities and then optimise savings through building an excellent rapport and delivering on promises made. Clients benefit from our flexible model, where Third Parties can utilise the MSL repair network and our full spectrum of replacement vehicle options, including our own fleet, or we can plug in to your own network and supply chain, if that is preferable. MSL takes customer service very seriously; in fact, it’s something we’re hugely passionate about. We know you’ve had to work hard to win your business and the claims experience we deliver is designed to go the extra mile for your customer and to make them want to come back for more at renewal. We very much work in partnership with our clients, ensuring that our services are tailored to their individual needs. Read more about the services available here “It is hard to overstate the contribution that MSL have made to our operation. They have developed an understanding of our business as a niche motor insurance provider like no other provider we have worked with. We work so closely with the key decision makers within MSL that we consider them an integral part of our team. MSL provide an FNOL service to both our clients and insurers which can be easily accessed through their online portal to get instant updates on claims. They have been a pleasure to work with and I would recommend their services to other insurance brokers with no hesitation.” Symon Weedon Cert CII, Schemes Director – Waveney Group Schemes Ltd Brokers Specialising in all aspects of the claims experience, our legal expenses policies provide your customers with impartial advice, peace of mind and assistance throughout the claims process. Our motor policies are designed to get your customer back on the road in double quick time. Backed by our in-house accident management service, we’re able to manage the whole process from first notification of loss to conclusion. Repairs, vehicle replacement and injuries are dealt with efficiently and with the minimum of fuss. Working with trusted partners who will look after your customers as well as you do is paramount to customer retention; MSL can add value to both your customer experience and bottom line. In addition to motor, MSL also offers family, home and landlord legal expenses policies, so all your legal expenses needs can be met under one roof. Self-Insured Businesses Handling claims can be something of a minefield, with various tactics adopted by non-fault parties, who often look to maximise the claims they’re presenting. MSL has the experience to adapt suitable strategies to counter such tactics, reducing your claims spend and impacting positively on your renewal costs. Our team of claims experts can guide you and thereafter optimise performance when it comes to own damage and Third Party claims. We work closely with all our clients, adopting a partnership approach in all we do. MSL offers flexible solutions and as such is happy to manage your claims fully on an end-to-end basis or to look after certain aspects of the claims experience to suit your business model. We are used to working with Insurers and capacity providers, so can look after any reporting requirements on your behalf. Our comprehensive MI suite will enable you to keep track of your claims exposure and costs at all times. Arrange a Consultation Fill in our form and one of our experts will be in touch to discuss your claims requirements. Arrange a Consultation Copyright MSL Legal Expenses Limited 2021 © Facebook Twitter Linkedin Sign up for MSL Insights & Alerts Sign Up Cookie Policy| Terms & Conditions| Complaints Procedure| Legal & Privacy Policy| Drive Further| MSL Connect Login| Make a Claim MSL is a trading name of MSL Legal Expenses Limited and MSL Vehicle Solutions Limited, registered in England and Wales under Company Numbers 2210857 and 01462953. Authorised and regulated by the Financial Conduct Authority under firm reference number 311676 and 741238. This can be checked on the Financial Conduct Authority Financial Services Register by clicking here. 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