Photo Gallery EMERGENCY COMMUNICATIONS - 911 Director's Message Welcome to the Emergency Communications Department. The 911 Center began operations in February, 1986 as a way to consolidate services in Monroe County. The Center has continued to grow and now serves 84 different public safety agencies. Last year, our 187 employees handled 1, 056,604 calls for service. Our highly trained staff always strives to provide the best service possible to the public. Our employees are the most dedicated you will find anywhere, subjecting themselves to rigorous training standards. They take pride in the high expectations they set for each other. As you can see, the 911 Center is immensely successful and is a national model. About the Emergency Communications Department To the credit of the hard working staff of the 911 Center, we are certified by the Commission on Accreditation for Law Enforcement Agencies. The 911 Center is also accredited by the NYS Sheriff’s Association. 311 One Call to City Hall The 311 non-emergency call center makes City services and employees as accessible as possible. Whether it’s refuse collection, leaf pickup, sidewalk snow plowing or summer job opportunities for youth, our live representatives are ready to assist. If you have question about city services, call 311 (or 428-5990 from outside the city) 7:00a.m. - 11:00p.m. Mon. - Fri., 9:00a.m. - 5:00p.m. Sat. & Sun., or visit the 311 web page. To Contact 911 from outside Monroe County If you need to contact 911 for an emergency and you are outside Monroe County please dial (585) 428-6666. You can also find the Emergency Communications Department on our official Facebook page. MAY WE SUGGEST Text to 911 - Emergency Communications Department Missing Person's Information Emergency Telephone Notification System Texting Tips to Crime Stoppers 911 for Seniors E.C.D./911 Welcome Brochure CONTACT SOCIAL MapCallEmail Home DirectoryTerms of Use Fair Housing Equal OpportunityTitle VI NondiscriminationCity Employees' Gateway ©City of Rochester