SAVE SPEND BORROW LEARN COMMUNITY SCHEDULE AN APPOINTMENT Search for: Protecting your security is important to us Fraud Defender We understand that identity fraud is rampant and simply cannot be completely prevented. In fact, we know that the only way to protect against identity fraud is to be prepared for it to happen. To ensure our valued members can recover from any identity fraud event, Beacon provides Fully Managed Identity Fraud Research, Remediation and Recovery services to all members as a complimentary benefit. If you become a victim of or suspect identity fraud for any reason, our new program will help. Professional Recovery Advocates to fully manage your case Covers all types of identity fraud – both financial and non-financial Extends to three generations of your eligible family members Lost Document & Card Replacement services >>Get Started Now You do not have to enroll or activate these recovery services. However, if you would like to purchase additional proactive monitoring services, these packages outline the extra benefits that you would receive. Fraud Watch Alerts As an additional feature to help our membership detect potential fraud, we offer text alerts for fraud monitoring on Beacon Debit Cards*. Fraud Watch, our fraud monitoring system, is constantly working to detect suspicious activity on your Beacon Debit Card. When a suspicious transaction is detected, Fraud Watch will contact you to verify. This quick detection of unusual activity provides you with an extra layer of security, so you can rest assured we’ve got you covered. Text message alerts come from 20-733 (format of number dependent on carrier and device) Make sure we have your current contact information so you can be reached if fraudulent activity is suspected. In addition, contact us when you plan to travel. This helps avoid potential blocks on your debit card. If a charge on your account seems suspicious, our system sends a text message with details about the suspect transaction. Simply respond YES to confirm the transaction, or NO to flag it. If it’s flagged as a fraudulent charge, you’ll receive another message for follow-up. Text message service runs from 8:00 am to 9:00 pm in the cardholders’ time zone. If you have an email address on file, you will be automatically signed up for email alerts that will cover notification 24 hours per day. Activities that may trigger a text: Purchases out of state. (Be sure to tell us if you’re traveling, so we can flag your card.) Transactions with a larger dollar amount, or a series of larger dollar amounts, than you typically spend. Purchases at a store you haven’t frequented or visited in the past. Keep in mind that you may not receive a notification each time you find yourself in one of these situations. Fraud Watch predicts the probability of fraud by comparing current transactions to current fraud trends, and reaches out when something seems suspicious. It’s easy to sign up – just call (800) 762-3136 or visit your nearest Member Center location. *Messaging and data rates may apply. Check with your cellular provider. Card Restrictions Due to increased fraudulent activity, Beacon Credit Union has placed the following restrictions to Beacon Debit Card ATM Card transactions from the following countries/areas: No transactions are permitted: Estonia Kenya Malta Mexico Moscow Netherlands Nigeria Pakistan Romania Russia Thailand Turkey Ukraine United Republic of Cameroon Vietnam PIN based transactions accepted only: Australia China Cypress United Arab Emirates France India Japan Korea Malaysia Norway Spain Sweden Switzerland If you have any questions concerning ATM or Debit Card Fraud or restrictions, please call our Contact Center at: 1-260-563-7443 ext. 0. Report Fraudulent or Suspicious Activity Contact us immediately at (800) 762-3136 or visit your local Beacon Credit Union branch location if you suspect you have fallen victim to a social engineering attack and have disclosed information concerning your Beacon Credit Union accounts. Regularly monitoring your account activity is a good way to detect fraudulent activity. If you notice unauthorized transactions under your account, notify Beacon Credit Union immediately. To learn more about information security, visit any of the following websites: ONGUARDONLINE.GOV STAYSAFEONLINE.ORG BBB.ORG US-CERT.GOV Report Lost or Stolen Debit & Credit Cards Beacon Debit Card To report a lost or stolen Beacon Debit Card, call: (800) 762-3136 After business hours and weekends call: (833) 337-6075 ((614) 564-5105 for those traveling internationally) Beacon Visa Credit Card To report a lost or stolen card call: (800) 558-3424 Representatives available 24 hours a day, 7 days a week. Beacon Business Visa Credit Card To report a lost or stolen card call: (800) 552-8855 Representatives available 24 hours a day, 7 days a week. Platinum Equity (HELOC) VISA To report a lost or stolen Platinum Equity Visa card, call Card Holder Services: (800) 449-7728 Their office is open during the following days and hours: Monday – Friday • 8:00 a.m. – 6:00 p.m. Saturday • 9:00 a.m. – 12:00 noon Customer Service: (855) 510-0948 Customer Dispute Address: Customer Service PO Box 31112 Tampa, FL 33631-3112 Security Tips You’ll find educational articles designed to help prevent you from becoming a victim of fraud, as well as contact information if you suspect your account has been compromised. Be sure to check out our Identity Theft Prevention video to learn tips & tricks on how to keep your identity secure while using e-mail, the telephone, and the internet. BEACON CREDIT UNION ROUTING NUMBER: 274976151 About Us Contact Us Locations Shared Branching History Careers Annual Reports Each account insured up to $250,000. By members' choice, this institution is not federally insured. If you are using a screen reader or other auxiliary aid and are having trouble using our website, call us at (800) 762-3136 for some help. All products and services available on this website are available at all Beacon Credit Union full-service locations. NMLSR #568838 Copyright © 2021. Beacon Credit Union. All rights reserved. | Privacy Notice Facebook Instagram LinkedIn Twitter Go to Top