965 98 99 99 serca@repuestos-serca.es BEGINNING PRODUCTS NEWSMEDIUM BLOGS Sometimes despite the extensive technical information that we provide to the workshop, it is difficult to diagnose and repair certain breakdowns that are resistant to the mechanic. AD Parts, through its Partners in Spain and Portugal, makes available to the repairer the AD Service advice service by telephone, via fax and via e-mail to help him correctly identify the fault, being able to connect via Internet to the vehicle itself with different diagnostic means, correctly identify the problem and guide the workshop to solve it. Our own quality control system allows us to verify in the following days if the proposed solution has been adequate, allowing us to incorporate the problem and its solution to our database, thus helping to quickly resolve subsequent queries from other workshops about the same type. of problem. Due to the constant evolution of the vehicles that affect our fleet and the great need for technical information and technical advice from workshops, the consulting department is obliged to grow in terms of the number of advisers and in terms of the quality of them. In recent years we have gone from having 16 advisers in 2012 to 29 advisers in 2017. In fact, we are currently working on the incorporation of more advisers. This also invites us to integrate much more powerful tools to be able to manage and analyze the queries registered in the department. The latest addition has been the Ticketing platform, which allows us to absorb a large part of the technical information queries, since technical advice is increasingly difficult and entails a longer time to call the phone per query. The incorporation of new Webservices is also part of our evolution, since these are today a fundamental part of the department. © 2021 REPUESTOS SERCA, SLU All rights reserved. To accept Data Protection