About News Investors Social Responsibility Careers Partner with Us OUR STORY We’re on a mission to give people the power to unlock life’s next chapter. Our Next Chapter Zillow’s founders saw an opportunity to empower people with knowledge and information and make it radically easier for people to move. The introduction of the Zestimate, our proprietary valuation algorithm, combined with advanced technology, content and connections, has turned Zillow into a household name. This was phase one. Despite the transparency that’s empowered millions of people in their home journey, very little innovation has happened around the transaction itself. We now live in an always-on world, but real estate isn’t always on. In fact, it’s off a lot of the time. Other industries have ushered in a new era of convenience; the time for a seamless and convenient real estate transaction experience is now. This is phase two — and our next chapter as a company. Zillow’s mission is to give people the power to unlock life’s next chapter. Today, the millions of people who rely on Zillow to start their home search can now rely on Zillow and its affiliates to help them finish it — with the same transparency, reliability and confidence they’ve come to expect from real estate’s most trusted brand. We are early in this expansion, but we are well on our way. Our Values At Zillow, our values are our guiding light. They drive how we work together and how we show up for our community, and they shape what we aspire to be. They influence our business decisions and how we ultimately serve our customers. Customers Are Our North Star Turn On the Lights Do the Right Thing Own It Better Together Include and Empower Think Big, Move Fast Deliver Quality on Time, Every Time Customers Are Our North Star. We’re here to help our customers in their journey to discover what’s next, and we strive to deliver an integrated experience that creates trust, confidence, delight and joy (yes, joy!) Turn On the Lights. We believe that information is power, and we’ve made it our business to increase transparency in real estate and within our company. Our purpose is to unlock information and empower our people, customers and partners to make better decisions. Do the Right Thing. We believe trust is earned, and we work to gain it every day. We act with integrity at every turn, speak up even when it’s difficult and do what’s right even when no one is watching. Own It. We say what we’ll do and do what we say. We hold ourselves and each other accountable, and we treat Zillow resources like our own. Better Together. We know we’re stronger when we work together as a team. We value what each and every person at Zillow brings to the table, and we strive to consistently treat each other with respect, empathy and appreciation to serve our customers, community and partners. Include and Empower. We foster an environment where everyone feels included and empowered. We welcome new ways of thinking and are always looking at how we can create equitable opportunities for our people, customers and partners. Think Big, Move Fast. We’re a company of bold thinkers with the courage to try things that have never been done before. We reward and recognize pioneering spirit, even if ideas and first attempts fail. Deliver Quality on Time, Every Time. We work to deliver a seamless, convenient and consistent customer experience, from the initial search process through to closing. We balance quality, effort and speed, while learning from past mistakes, executing with discipline and high quality. About Us Media Room Investors Careers Privacy Policy Terms of Use Our Brands Zillow Trulia StreetEasy Hotpads Zillow Rentals Zillow Premier Agent Zillow Offers Zillow Home Loans Zillow Closing Services ShowingTime Our Blogs Corporate Consumer Research Tech Mortgage Learning Agent Resources Landlord Resources Follow Us