WATCH OUR SHORT WEBINAR TO FIND OUT WHY MOBILE COMMUNICATIONS ARE SO MUCH BETTER THAN EMAIL Esendex logo Appointment bookings & reminders. Improve customer service, reduce no-shows & handle cancellations. TALK TO US The next generation of appointment solutions. Low-cost, automated Voice & SMS solutions that improve your appointments process. Simple integration for perfect automation Send out automated SMS or Voice notifications using your customer or patient’s preferred method of contact, once booking has been made through your existing booking system. Show that customer service matters by delivering their message instanty, when they need to know. Personalise and prioritise with Voice Broadcasting More personal than traditional email and more flexible than a direct mailer using Voice makes it easy to send personalised reminders to customers on-the-go with the option to be transferred, and prioritised when appointments need to be rescheduled or booked. Lower support costs with two-way SMS Due to the high read rate (98%) of SMS you can almost guarantee that your text message reminder for an appointment or booking will be read. Take customer service further by providing an option to cancel or rearrange using a shortcode, long number and keyword. Track & report to increase revenue Our SMS solution can pass data straight back to your booking sofware and our Voice solutions, straight over to a member of your team, or department by email or trigger within your API. This will enable you to confirm and fill last-minute appointments as soon as they become available following a cancellation. “We needed a way to automatically send text messages from our booking software. The Esendex API was straight forward and easy to use.” – ICT OPERATIONS MANAGER, RED DRIVING SCHOOL Lower costs. Increase revenue. Reduce ‘did not attends’. Reduce the impact of missed appointments. “No-shows” who miss a scheduled appointment or reservation are far more than an inconvenience, they can result in lost revenue, last-minute schedule changes and increased expenditure. Using SMS and Voice for appointment booking, re-scheduling and reminders can significantly impact the efficiency and profitability of your organisation making it simple for your customers or patients to effectively manage their time according to their contact preference and without a complex process. Automate the entire booking process without any additional staff requirement. The instant nature of a Voice Broadcast or text message are what make them so effective – reach people fast and allow to them respond just as quickly. Automate with Voice & SMS Send a Voice Broadcast which can be transferred to a member of staff when an appointment needs rescheduling or automate a text message with the required details of their appointment so they have them to hand. Send a link to a booking portal and integrate with existing software. Use for bookings within: Healthcare practices; Beauty salons Restaurants & Bars Garages & Automotive Delivery bookings Property & Letting agents Leisure & Gyms “By 2020, the customer will manage 85% of the relationship with an enterprise without human interaction” GARTNER Killer customer service stats Preference of automated self-service by consumers has doubled to 55% since 2011. (Convergys) Only 7% of call centres currently offer an IVR solution. (JD Power & Associates) 52% of consumer use more than three channels when seeking customer care. (Ovum) Our Customers We’d love to hear from you Would you like to receive case studies, best practices and other Esendex news? You can opt out at any time. Yes No Send your enquiry Your data is safe with us. Review our full privacy policy. Blog Twitter LinkedIn Facebook Cookie Policy Privacy Policy All systems operational Commify UK Ltd 2020 Registered company number: 04217280 By continuing to browse the site you are agreeing to our use of cookies . I Understand