imimobile is now part of Webex Learn more | About Cisco Products Solutions More Contact WhatsApp Business API Build more interactive customer experiences Connect with customers over the world’s most popular messaging app. Try our WhatsApp Business API Book a demo Easily connect with customers using familiar channels Global reach WhatsApp Business API helps businesses connect to over 2 billion consumers in a simple, reliable, and private way across 180 countries. Putting the customer first Today’s customers want to communicate with businesses the same way they engage with friends and family – anytime and anywhere. Customers must consent to receive messages through WhatsApp and understand the type of content they will be receiving over the channel. EASILY CONNECT WITH CUSTOMERS USING FAMILIAR CHANNELS Create richer, more proactive engagement Rich messages Send rich messages to customers using templates, images, file attachments, and location maps for better user experiences. Intelligent fallback Proactively monitor message status using real-time delivery and read receipts. Use SMS or voice as a fallback channel to send critical messages in case your WhatsApp messages aren’t delivered or read. START BUILDING imi connect developer sandbox The imi connect developer sandbox is a pre-configured environment in which you can prototype CPaaS applications that utilize SMS, voice, and WhatsApp. It is designed to allow enterprise developers and IT leaders to trial the APIs, SDKs, and advanced capabilities of imi connect. Create your account CREATE YOUR ACCOUNT Provide seamless customer self-service Leverage AI-chatbots Leverage AI-powered chatbots for handling routine customer queries. Increase customer satisfaction and reduce customer support costs. Automate fulfillment of customer requests by integrating with backend systems. Contextual agent assistance Provide customers with an option to switch to WhatsApp if they are waiting in a call queue. Retain chat history while transferring conversations between chatbots and live agents. Reduce call waiting times and improve the end-user experience. PROVIDE SEAMLESS CUSTOMER SELF-SERVICE Inspire customer confidence by putting security first Verified business profiles Build a trustworthy business profile on WhatsApp using WhatsApp Business API solution’s profile features. Add company image/logo, description, contact information, get a verified badge, and more. End-to-end encryption Businesses must ensure their customer interactions remain secure and private. WhatsApp Business API conversations are encrypted end-to-end, which means only the business and the customer can access the conversation. Key features • Verified profiles Inspire customer confidence by putting security first. • Delivery and read receipts Businesses are able to track if customers have read or received messages. • Rich media Businesses can build a verified business profile on WhatsApp with company logo, descriptors, contact information, etc. EGUIDE Send richer media messages to customers with images, videos, audio, file attachments, etc. Learn how the WhatsApp Business API helps you build an anytime, anywhere service experience. Understand the main features and use cases to see the benefits of this new innovative communication channel. An introduction to the WhatsApp Business API Download now Get started using WhatsApp Business API today Try our WhatsApp Business API Book a demo Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}