Home › Who we are › Our culture Site map | Privacy policy | Disclaimer | Contact us Peak performance. Because we are Optimum. Who we are : What we offer : Case studies : Optimum news : Knowledge base : Customer happiness : Careers Our culture We aim to become culturally aligned to our customers. We don’t just win contracts and sit back. Instead, our management team works proactively on-site. Questioning. Investigating. Planning. Improving. We believe that an on-going formal and informal dialogue with our clients is critical in building an honest and enduring relationship. Members of our management team are visible on site throughout the life of every contract, and personally attend to every important detail. Such high-level, hands-on attention ensures that we leave nothing to chance, and is a key factor in our consistent retention of contracts and on-going success. Visibility, Responsiveness and Trust. We also believe that our people are central to everything that we do. Accordingly, we ensure that we employ personnel who not only have the aptitude and skills required to perform their technical roles effectively, but also have the ability to develop the soft skills required to provide a truly customer-focused service. Every member of staff is customer aware At all levels, our people understand that the services we deliver demand our full commitment in supporting our clients’ business objectives as well as meeting their engineering needs. As a client, you can be assured that our people will always be appropriately dressed and their on-site behaviour will reflect your own professional and commercial objectives. Customer service is embedded throughout Optimum All employees attend our internal Exceptional Customer Service programme. This captures the essence of our business operations, which are based around people, culture, training and risk-managed processes. We empower our people... Our people take individual responsibility for their actions and work proactively to identify service improvement opportunities. Find out more › Our history has shaped our future… We have steadily evolved in response to customer demand. Find out more › Our history Key people Our culture Our values Optimum news Optimum Energy & Sustainability Day in partnership with the Wellcome Trust Read more › Who we are Our history Our culture Our values Key people What we offer Building services Mobile services Specialist services & energy Projects Case studies Global Switch Leading provider of premium carrier-neutral data centres - study 1 Leading provider of premium carrier-neutral data centres - study 2 Leading interdealer broker Leading global provider of managed networked solutions Optimum news Optimum Energy & Sustainability Day in partnership with the Wellcome Trust Optimum awarded RoSPA Gold 2014 Knowledge base Opti-MIS: an innovative online management information system. Customer service approach Customer happiness Careers Supplier T&Cs Speak to us? Call 0870 850 3131 Monday to Friday 8.00am - 5.00pm Email: hello@weareoptimum.com © Optimum Group Services 2013 Website by Neue Media