SMARTBITE | 11/14/2014 CLOUD MAXIMIZES MID-SIZE CONTACT CENTER PERFORMANCE Small and mid-size contact centers face challenges that impact their ability to delight their empowered customers. Using a cloud-based delivery model helps firms address these challenges and enjoy superior results - which are elevated particularly across the mid-size contact centers. OMER MINKARA Research Director | Contact Center & Cust. Exp. Mgmt. Tags: Mid-Size, Contact Center, Cloud, Cloud-Based Delivery Register | Login Access this Content for Free This content is available at no charge with a free Aberdeen membership. RELATED RESEARCH Author: Omer Minkara RESEARCH REPORT | SEPTEMBER 2015 Customer Experience Management for Energy Companies: The Path to Happy Customers & Greater Results This report will provide an overview of the state-of-the-market in the energy sector. Specifically, how energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing... Practice(s): Contact Center & Cust. Exp. Management Author: Omer Minkara KNOWLEDGE BRIEF | SEPTEMBER 2015 Employee Engagement & Customer Satisfaction: ‘Why’ & ‘How’ to Bridge the Gap This is a brief document highlighting the strategic value of employee engagement, and how companies should get started with building (and nurturing) a successful employee engagement program by aligning voice of the customer (VoC) and voice of the... Practice(s): Human Capital Management Author: Omer Minkara SMARTBITE | SEPTEMBER 2015 Five Reasons why You Need a Well-Defined Employee Engagement Program This document outlines five reasons why companies must build and nurture a strategic employee engagement program – through VoC & VoE alignment – to maximize customer experiences. Practice(s): Human Capital Management Author: Omer Minkara RESEARCH REPORT | SEPTEMBER 2015 Employee Engagement: Paving the Way to Happy Customers This report highlights the performance results experienced by companies with a formal employee engagement program and unpacks the importance of using employee engagement as a strategic lever to deliver better customer experience. We will provide a... Practice(s): Human Capital Management SEARCH RESEARCH COMMUNITY SURVEYS ANALYSTS ABOUT US MARKETING SERVICES EVENTS BLOG REGISTER | LOGIN MARKETING SERVICES MY ACCOUNT CONTACT CAREERS LINKEDIN TWITTER FACEBOOK GOOGLE+ © Copyright 2015 Aberdeen Group, All rights reserved. Privacy Statement & Cookies Terms of Use