IMPORTANT NOTIFICATION: Metro Provider is Now USFamily.Net As of 12/16/2009, Metro Provider has joined forces with USFamily.Net to provide you with more reliable, higher quality service and new features. This e-mail should give you more information about your account during any transition that may occur. Who is USFamily.Net? Local, privately owned Minnesota Company since 1997. Providing Internet Services as USFamily.Net. Providing Voice and Data Services as Velocity Telephone since 2000. Dedicated to providing the highest quality services at the best possible price and performance. What may change? Your services will become more reliable, as we will now have redundant Internet backbones using multiple upstream providers. We will be providing your service using multiple facilities and a larger support and customer service staff. Your customer service and support team will be 100% local, headquartered in our offices in Golden Valley, MN. You will have the opportunity to upgrade to the best service offerings around, like our phone and High Speed Internet bundles. You will join the tens of thousands of other USFamily.Net and Velocity Telephone customers who have been enjoying our services, prices and support over the past 12 years. Your billing statement will look different, as it will be generated through our unified system. The pricing, statement method, payment method and subscription type for your account will NOT change. We will provide you with detailed instructions if anything has to change on your end. What won't change? Your pricing. We will incorporate your existing Metro Provider pricing into our systems. Your e-mail address, usernames, passwords will stay the same, but a more advanced SPAM filtering system will help screen your email and give you access to a bulk mail folder for review. What services are available? Internet services (dial-up, accelerated dial-up, DSL) Telephone services (residential and business, including VoIP and Hosted PBX solutions) Bundled Phone and Internet Services Web Hosting E-mail Hosting Business class services (T-1, VoIP, Ethernet, Wireless, Colocation) Useful Links: USFamily.Net Home Page: http://www.usfamily.net Access to new webmail: http://webmail.usfamily.net MetroProvider's old webmail is no longer accessible. If you have questions or need help please contact support. Support: 763-235-3060 7am - 8pm Monday - Friday 10am - 6pm Saturday Email: support@metroprovider.com