$10 Flat Rate Shipping for Any Sized Order FREQUENTLY ASKED QUESTIONS General Inquiories HOW MANY LOCATIONS DOES DOLLE’S HAVE? Currently, we have 5 stores. The original “Candystand,” Dolle’s Flagship, is located on the Boardwalk at Wicomico Street, where all of our candies are manufactured. Our Dolle’s Express is on 120th Street, where you can buy all of Dolle’s most popular confections, seasonal favorites, and gift items. Dolle’s “Candy Experience” at 67th Street opened its doors in 2013; at this location, you can watch us make caramel popcorn. Our 4th shop located in West Ocean City at 12720 Ocean Gateway in the Park Place Plaza. There we carry our full line of famous candies, including a great selection of fine gifts. Caramel popcorn and chocolates are made daily on site in West Ocean City in windows where you can watch! In 2020 we opened a Victorian style shop in the quaint town of Berlin, Maryland. WHAT MAKES DOLLE’S DIFFERENT? We are family owned and OPERATED. We work our business and have dedicated our lives to serving the best candy to Ocean City visitors—as well as customers around the world through our online store. We eat our candy. Every day. No exceptions. We give the candy that we make to our own children. If it’s good enough, wholesome enough, and quality enough to meet the discriminating tastes of the great great grandchildren of Rudolph Dolle Sr., it’s awesome candy! With the exception of gummies, licorice, and a handful of seasonal items (ask, we’ll tell ya) we make everything on the corner of Wicomico Street and the Boards. If we have to order candy for sale, it is always from the USA or imported from Europe. Not enough space, you say, for all of that manufacturing? Well, there’s actually no place for storage. Hence, what you buy in our shop is made within days, even hours, of your purchase. FAMILY. Yes, some of us are blood related, but most of us working at Dolle’s are related by the business alone. When you have such a tight bond, it reflects in our product and our service. If something is amiss, we want to know about it and we stand behind our product and service. CAN I TAKE A TOUR? Unfortunately, at this time, we are unable to take groups on tour of our facilities on the boardwalk. We are a FDA regulated facility and our practices of having non-employees come through are strictly prohibited. Please check out our Facebook page where we post our showtimes. Our new location in West Ocean City also has a viewable kitchen with caramel popcorn, chocolates, and other goodies able to be seen being made in-store. Candy classes and private parties and events are in the works at the new West OC shop, so stay tuned to our Facebook and Instagram feeds for more information! WHAT IS YOUR RETURN POLICY? We make everything with pride, but sometimes things do go wrong! If you feel your product is not correct, please contact us at info@dolles.com and someone will contact you as soon as possible. Please note that you must contact us within 30 days of purchase. Refunds are not permitted, but we are happy to exchange product of equal value. We require proof of purchase including a receipt and remaining candy in its original packaging. Sorry, we will not process an exchange for candy that has been given away, thrown away, or consumed. Dolle’s Product Information HOW SHOULD I STORE MY DELICIOUS DOLLE’S CANDY? Simply put, if you’re comfortable, your candy is comfortable. Please don’t freeze or refrigerate any of our products. Everything purchased at Dolle’s just requires an environment between 65 and 70 degrees Fahrenheit. Your candy won’t suntan, so keep it out of direct sunlight. All of our candies love being airtight–especially popcorn, which can become stale within minutes of manufacturing if left in high humidity. Like previously mentioned, all of our candies are made fresh daily, so abide by the following suggested timelines (if products are kept airtight and at proper temperatures). Please keep in mind that no preservatives are used in our products! “Enjoy By” Guidelines Fudge: 3-6 weeks Taffy: 4-6 months Popcorn: 6-8 months Chocolates: 4-6 months Brittles: 2 months Mints: 12 months Caramels: 6 months Homemade Macaroons: 1 month Gummies and Licorice: 6 months Candied Nuts: 4 weeks Caramel Apples: 72 hours Chocolate Covered Strawberries: 24 hours or less WHY DOES YOUR TAFFY FEEL HARD? Our salt water taffy is made every day with the exception of Sundays. We cook each batch according to the temperature of the day. If it’s very cold outside, the candy is cooked at a lower temperature, which produces a softer candy. The opposite holds true when the temperature is above 70 degrees Fahrenheit. We cook the taffy to a higher degree, producing a slightly firmer piece of candy. This ensures that it doesn’t turn into a soupy mess if it’s kept warmer than 70 degrees. If our taffy feels hard, it is most likely because it is cold; try holding the taffy snugly in the palm of your hand for a few moments, the warmth should soften it right up! The way to test to see if any taffy is fresh is to do the “pull test.” If you can pull a piece of taffy and it produces “ribbons” or “strings,” it’s fresh. If the taffy snaps or breaks apart without a pull (much like the consistency of over-chewed gum) throw it out; it’s old! We guarantee our taffy won’t fail the “pull test” if you purchase it at Dolle’s. CAN I ENJOY YOUR CANDY IF I HAVE A FOOD ALLERGY? Dolle’s processes peanuts, tree nuts, coconut, dairy, and soy products on the salt water taffy and mellow mint machinery. Taffy and mints are not certified gluten free, but no wheat products are used in any of the taffy or mint manufacturing facilities. Our caramel popcorn contains dairy and nut products, but again, while it is not certified gluten free, no wheat products are used on any of the equipment used to make our popcorn. Fudge and chocolates all share equipment or contain products that process wheat, dairy, soy, and nut products (including peanut and tree nuts). HOW MANY PIECES OF TAFFY ARE IN ONE POUND? Because all of Dolle’s products are priced and sold according to their weight, there is no exact answer to this question. However, to provide an estimate, there tends to be approximately 65-70 taffy kisses in one pound, and 45-50 taffy sticks in one pound. Please note that this is simply an approximation, not a guarantee, and the exact number of pieces will vary slightly according directly to the product weight. Dolle’s Rewards Program: Quality Customer Candy Card DO YOU HAVE A REWARDS PROGRAM? Yes! Dolle’s is proud to offer a wonderful rewards program to our loyal customers—the Quality Customer Candy Card. For every $1 you spend, you’ll receive 1 point. After you have accumulated 100 points, you will be rewarded with $5.00 that you can use toward your next purchase. Points and dollar amounts can accumulate. Please let us know in the comments section if you are a rewards member, or would like to be, and provide a phone number to associate your account. Special Alerts SIGN UP Copyright © 2021 Dolle’s, All Rights Reserved Website Design by D3 Ocean City Maryland Site Map | Accessibility | Our Policies