Cavanna Homes Customer Charter This is our promise to you. Our Customer Charter is to provide you with clear and concise information when viewing, purchasing and living on a Cavanna development and to ensure that you are provided with a quality new home. From your initial enquiry you will receive friendly, professional and knowledgeable advice. Confirmation of the layout and specification of your home and details of all contractual information will be given to you, so that you can make an informed decision about the home you are intending to purchase. We will provide a clear description of the sale process, together with details of your cancellation rights. You will be given clear and fair contract of sale Terms and Conditions. We will keep you informed of any significant change regarding the progress of your home. When visiting or living on our development you will be given Health & Safety guidance. Before occupation you will be invited to visit your new home, to familiarise yourself with the house and be given a demonstration of appliances, controls and fittings. You will be provided with a Home Owners Manual and Welcome Pack, including manufacturers guarantees, warranties, instructions, registrations details and information about looking after your new home. Should you have any issues with your new home you will be provided with details on our procedures and how to contact us. We will visit you once you have settled into your new home, so we may assist with any queries. The Cavanna Group Cavanna House Riviera Park Nicholson Road Torquay TQ2 7TD 01803 618688 Barley Meadow Bellevue – New Berryfields Broadleigh Park Cales Reach Cavanna @ Wolborough Hill Equinox I Equinox II Lyme View Future Developments Offers & Promotions Your Property Shortlist Why Choose a Cavanna Home? Buying With Cavanna Guarantees Customer Service West Country Life Cavanna Homes Customer Charter General Information About Cavanna Homes Land Buying News Contact Us Careers Privacy Policy Cookie Policy Update Your Preferences Modern Slavery Statement Sitemap Buying / Selling Guides The Buying Process Move Assist Help To Buy: Equity Loan Scheme © The Cavanna Group. Company registration number 04202268 | Built by Blaze Concepts We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Cookie settings ACCEPT ALL COOKIES