Member's Area Search Home About Us Get Involved Health Services Documents News Contact Us Home About Us Information governance About Us Information governance . We use information about you to help us plan, buy and deliver healthcare services effectively, efficiently and safely. Everyone working for the NHS has a legal duty to keep that information confidential, safe and secure. To ensure that happens, the CCG works to an information governance framework, including: National Data Protection legislation and guidelines Caldicott Principles, which protect patient confidentially whilst enabling appropriate information sharing Our data retention protection policies Our privacy notice, which outlines the information we collect and hold about you, what we do with it, how we will look after it and who we may share it with Access to records. Individuals have a right to request access to information the CCG holds about them, or another person acting on their behalf If you have any questions about how we use your information, please contact us. National data protection legislation and guidelines Our information governance framework follows these national rules and guidelines: The Data Protection Act General Data Protection Regulations The Common Law Duty of Confidentiality The Confidentiality NHS Code of Practice The NHS Care Record Guarantee for England The Social Care Record Guarantee for England The Information Security NHS Code of Practice The Records Management NHS Code of Practice The Freedom of Information Act The Caldicott Guardian and principles The CCG’s Caldicott Guardian is the chief nursing officer, Darryn Allcorn. He is responsible for protecting the confidentiality of patient and service user information, whilst enabling appropriate information sharing in accordance with the Caldicott principles below and can be contacted on d-ccg.caldicottguardian@nhs.net Justify the purpose(s) – Every proposed use or transfer of personal confidential data within or from an organisation should be clearly defined, scrutinised and documented, with continuing uses regularly reviewed, by an appropriate guardian. Don’t use personal confidential data unless it is absolutely necessary – Personal confidential data should not be included unless it is essential for the specified purpose(s) of that flow. The need for patients to be identified should be considered at each stage of satisfying the purpose(s). Use the minimum necessary personal confidential data – Where use of personal confidential data is considered to be essential, the inclusion of each individual item of data should be considered and justified so that the minimum amount of personal confidential data transferred or accessible as is necessary for a given function to be carried out. Access to personal confidential data should be on a strict need-to-know basis – Only those individuals who need access to personal confidential data should have access to it, and they should only have access to the data items that they need to see. This may mean introducing access controls or splitting data flows where one data flow is used for several purposes. Everyone with access to personal confidential data should be aware of their responsibilities – Action should be taken to ensure that those handling personal confidential data – both clinical and non-clinical staff – are made fully aware of their responsibilities and obligations to respect patient confidentiality. Comply with the law – Every use of personal confidential data must be lawful. Someone in each organisation handling personal confidential data should be responsible for ensuring that the organisation complies with legal requirements. The duty to share information can be as important as the duty to protect patient confidentiality – Health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by these principles. They should be supported by the policies of their employers, regulators and professional bodies. Privacy notice Our privacy notice provides a summary of how we use your information. This includes what information we collect and hold about you, what we do with it, how we will look after it and who we may share it with. It covers information we collect directly from you or receive from other individuals or organisations. Access to healthcare records Under the Access to Healthcare Records Act and the Data Protection Act, individuals have a right to request access to information the CCG holds about them, or another person acting on their behalf. Requests can be made in writing or verbally: Information Governance NHS Devon CCG County Hall Topsham Road Exeter EX2 4QL d-ccg.DataProtection@nhs.net Verbal requests can be made face-to-face or by phone to Information Governance via 01392 205205. When making a request, please include the following details: Your name, address and postcode Any relevant case reference numbers The type of information or documents you want to look at, including any relevant dates Any preferences you have for the way you would like receive the information (for example, hard copy, large print or by email) At least two forms of ID: Passport, Driving Licence or Birth Certificate (if requesting records on behalf of someone else, evidence of a Court of Protection order (Enduring Power of Attorney) or Lasting Power of Attorney must be provided). The CCG will respond to your request in line with the General Data Protection Regulation. Access to a child’s records If the child is under 16, and the organisation agrees that disclosure would not be detrimental to the individual’s physical and/or mental wellbeing, access may be granted to a parent or guardian. Dependant on the age and/or understanding of the child, they may be asked whether they agree to the release of their records. If deemed in the best interest of the child, access may be granted by the health professional in charge of the clinical care. Access to a deceased person’s records Access to records may be granted if written consent is obtained from the individual before death, or if the applicant has been named in the patient’s records as a next of kin or executor of the estate. For deceased patients where no written consent is available, access to records may only be granted to an authorised third party. Exceptions Access will not be granted in the following circumstances: Where the holder of the record is not satisfied that the applicant is acting with the patient’s permission Where the health professional concerned believes that access would cause serious harm to the physical and/or mental health and wellbeing of the patient, or another individual Where the information in the record relates to, or was provided by, another person who may be identified from the record. Further information For more information, contact: Information governance NHS Devon CCG County Hall Topsham Road Exeter EX2 4QL d-ccg.DataProtection@nhs.net NHS Devon CCG Tel: 01392 205 205 Contact Us How to find us Accessibility Terms and Conditions Privacy notice – how we use your information © 2021 Devon CCG