We are looking for a Customer Care Coordinator to join our team Ashford Homes is recruiting an office based Customer Care Coordinator to assist our expanding team, ensuring that home buyers receive the very best care following their home buying experience. JOB DESCRIPTION Working closely with the Customer Care Manager, the successful candidate will provide an efficient, accurate and responsive customer service by co-ordinating contractors and internal operatives to ensure all issues raised are monitored and satisfactorily resolved through the two year warranty period and beyond in accordance with the company’s commitment to exceptional service. Duties will include: Responding swiftly to customer requests and keep the customer informed of service activity. Manage operative diaries and arranging appointments for service calls. Raising instructions/defects notices via customer service database to Contractors, Suppliers, Site Manager etc. Monitoring, reporting, and updating on the progress of works. Ordering materials via buying department or directly with suppliers. Logging incoming invoices and tie-up with contra-charge notices. Monitoring Sub-Contractor performance and report to Customer Care Manager. Producing accurate weekly and monthly reports. Managing and maintaining the customer service database. Effectively managing customer expectations and delivering excellent customer service. Working as a participative member of the Customer Care Team. Actively focusing on self-development and the improvement of Customer Service Customer management skills. Suitable applicants will take pride in their role and be passionate about delivering a positive customer experience. Training will be provided to ensure ongoing personal development. Previous experience of performing this role directly for a residential developer is essential. Salary: £20,000 – £25,000 DOE. Hours: Monday to Friday 08:30 – 17:00 (16:00 finish on Friday) with one hour for lunch. Benefits will include: State of the art facilities and free office gym. 25 days holiday plus bank holidays. Nest pension scheme. Walking distance to Bradford on Avon town centre and train station. To apply, please send your CV to website@ashford-homes.co.uk Natalie Carpenter November 16, 2021 4:19 pm PREVIOUS Work has commenced on site at Clevedon Gardens, Wroughton NEXT We are looking for a Customer Care Manager to join our team Open day event at St Peters School in Devizes on Saturday 20th November Join us on Saturday 20th November at our superb open day event at St Peters School in Devizes … Read more > By: Natalie Carpenter Date: 19th November 2021 We are looking for a Customer Care Manager to join our team Ashford Homes is looking for a Customer Care Manager to work with (oversee) our Customer Care Team … Read more > By: Natalie Carpenter Date: 17th November 2021 Work has commenced on site at Clevedon Gardens, Wroughton We are pleased to announce that work has commenced on our exciting new development in Wroughton…. Read more > By: Natalie Carpenter Date: 11th October 2021 Firstly my wife and I are delighted with our new home. The tradesmen who came to explain systems or correct minor faults were very polite and efficient. Throughout the sometimes painful and frustrating purchase your team remained businesslike and professional whilst always being friendly and cheerful whatever the situation. In these days of automatic switchboards and call centres, how refreshing it is to find a company that still has the personal touch. Mr and Mrs C Ashford Homes (South Western) Limited Doric House Middleton Drive Bradford on Avon Wiltshire, BA15 1GB 01225 791155 Land Privacy Policy Modern Slavery Statement LinkedIn Twitter Instagram Facebook Subscribe to our news Subscribe © Ashford Homes (South Western) Limited 2021 - site by moonshine A Doric Group Company • Registered in England No. 2469064 • VAT Registration No. 543 3085 59 • NHBC Registered No. 64242 • LABC Registered No. 421966