Set my location Menu for Farouk Systems, Inc. Beauty Supplies Multi Location Business Find locations At-a-glance Contact Information 250 Pennbright Dr Houston, TX 77090-5905 http://www.farouk.com Email this BBB (281) 876-2000 8:00 AM - 5:00 PM Want a quote from this business? Get a Quote BBB Rating & Accreditation A+ Accredited Since: 4/20/2021 Years in Business: 35 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Customer Reviews 2.14/5 Average of 7 Customer Reviews Read Reviews Start a Review Customer Complaints 9 complaints closed in last 3 years 2 complaints closed in last 12 months Read Complaints File a Complaint Overview This company specializes in manufacturing high quality hair care and spa products. Products & Services Brands: CHI BioSilk Esquire Products: Various hair tools such as flat irons, hair dryers, curling irons and wet line products such as shampoo & conditioners, mousse, hair spray, hair color,etc. Business Details This is a multi-location business.Need to find a different location? Location of This Business 250 Pennbright Dr, Houston, TX 77090-5905 Email this Business BBB File Opened: 8/10/2003 Years in Business: 35 Business Started: 8/17/1986 Business Started Locally: 8/17/1986 Business Incorporated: 8/17/1986 Accredited Since: 4/20/2021 Type of Entity: Corporation Hours of Operation Primary M: 8:00 AM - 5:00 PM T: 8:00 AM - 5:00 PM W: 8:00 AM - 5:00 PM Th: 8:00 AM - 5:00 PM F: 8:00 AM - 5:00 PM Business Management Mr. Farouk Shami, Founder Ms. Norma Smith, Customer Service Manager Mr. Rami F Shami, CEO Mr. Jason L Rumsey, General Counsel Contact Information Principal Mr. Farouk Shami, Founder Read More Business Details Customer Complaints 9 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Delivery Issues Status: Answered 11/18/2020 I placed an order on November 12, 2020. Merchant (Chi 806188) Route: Order I.D.: 201112-614694. Total: $96.50. The CHI product was to be delivered 3 to 5 days after date of purchase. As of today, no response from CHI. The product was to be delivered via UPS. I called CHI and they gave me a tracking number to USPS and the product has not been shipped nor does USPS have that tracking information. I need to have my product shipped and delivered.…Read More Read 8 More Complaints Customer Reviews 7 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Antoinette P. (1 star) 05/31/2021 CHI TURBO LOW EMF PROFESSIONAL HAIR DRYER GF1541 is a dangerous item. It almost burnt my hair a couple of years ago. They replace it with a new hairdryer and the same thing happened again a couple of weeks ago. They would not do anything for me this time, because it's out of warranty. Well what about the distress of almost burning my hair. They told me it's only happened to me and implied I am doing something wrong. This item dryer is still on the market, so I am warning every one to stay away from it, because they will not improve it until someone actually burns their hair. When it goes bad it glows and then shoots out sparks. Antoinette P. Farouk Systems, Inc. Response 06/01/2021 Our tools have a 2 year warranty. We replaced the hair dryer the last time with a final 90day extension. It was out of warranty the last time it was replaced and the client was informed of the final 90 day warranty. Customer Response 06/01/2021 Below is the response I received regarding the damaged hair dryer. I just want to warn everyone about this product. I have a couple of other hair dryers in the house which are over 30 yrs old. They never went bad. I just wanted something more powerful. People the CHI Turbo dryer is dangerous and the company will not make good by their name. I guess if I actually burnt my hair we would be having a different discussion. A terrible company who does not stand by their product. Antoinette P. "The business about which you submitted a Customer Review has provided some feedback. Their response is: Our tools have a 2 year warranty. We replaced the hair dryer the last time with a final 90day extension. It was out of warranty the last time it was replaced and the client was informed of the final 90 day warranty. You can view and respond to the comments here: https://www.***************************************************************************************************************************. If you wish to respond to the company's feedback, please be sure to create a Consumer Account here: https:/*****************************. You will be able to login and view all your customer reviews and add additional comments to existing reviews. Do not submit a new Customer Review as we will not be able to post it. Please contact me with any questions. Thank you. Dispute Resolution Team BBB of Greater Houston & South Texas drteam@bbbhou.org BBB Serving Greater Houston and South Texas 1333 West Loop South, Suite1200 Houston, TX 77027 bbb.org" Read 6 More Customer Reviews Business Categories open category: Beauty Supplies Local BBB BBB of Greater Houston and South Texas More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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