Español Medicare Plans Members Providers Agents & Brokers OTC Quick Links Member Login You Can Contact Us: If you can't find an answer on our website, please contact us directly. OUR CALL CENTER HOURS OF OPERATION: April 1st to September 30th, Monday to Friday, 8 a.m. to 8 p.m. (EST) October 1st to March 31st, 7 days a week, from 8 a.m. to 8 p.m. (EST) OUR PHONE NUMBER: Toll Free: 1-866-245-5360 or TTY: 711 OUR FAX NUMBER: 813-506-6150 OUR MAILING ADDRESS: P.O. Box 151137 ATTN: Optimum Healthcare Tampa, FL 33684 We have free interpreter services to answer any questions you may have about our health or drug plan. Click here for Multi-Language Interpreter Services. To get an interpreter, just call us at the above mentioned numbers. Someone who speaks Spanish can help you. This is a free service. Last updated 10/01/2021 Helpful Links CMS Model Electronic Complaint Form The Medicare Beneficiary Ombudsman Unable to view PDFs? Click here Benefits During Disasters and Catastrophic Events Click here for Multi-Language Interpreter Service Servicios de interpretación en varios idiomas (Multi-Language Insert) | (Inserción de varios idiomas) Section 1557 Notice of Non-Discrimination: English | Spanish Hours From October 1 to March 31, we are open 7 days a week from 8 a.m. to 8 p.m. EST. From April 1 to September 30, we are open Monday through Friday, 8 a.m. to 8 p.m. EST. Telephone Toll Free 1-866-245-5360 TTY/TDD: 711 Mailing Address P.O. Box 151137 ATTN: Optimum Healthcare Tampa, FL 33684 Service Cities SERVING THE FOLLOWING AREAS IN FLORIDA: Brevard County Broward County Citrus County Charlotte County Collier County Hernando County Hillsborough County Indian River County Lake County Lee County Marion County Manatee County Martin County Orange County Osceola County Palm Beach County Pasco County Pinellas County Polk County Saint Lucie County Sarasota County Seminole County Sumter County Volusia County Website Disclaimer Optimum HealthCare, Inc. is an HMO with a Medicare contract and a contract with the state of Florida Medicaid program. Enrollment in Optimum HealthCare, Inc. depends on contract renewal. This Information is not a complete description of benefits. Call 1-866-245-5360 (TTY: 711) for more information. Medicare beneficiaries may also enroll in Optimum HealthCare through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. Every year, Medicare evaluates plans based on a 5-star rating system. Optimum Healthcare, Inc. has been approved by the National Committee for Quality Assurance (NCQA) to operate as a Chronic Condition Special Needs Plan (C-SNP) through 2022 and a Dual Special Needs Plan (D-SNP) until 2024 based on a review Optimum Healthcare, Inc.’s Model of Care. Optimum HealthCare, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Optimum HealthCare, Inc. cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Optimum HealthCare, Inc. konfòm ak lwa sou dwa sivil Federal ki aplikab yo e li pa fè diskriminasyon sou baz ras, koulè, peyi orijin, laj, enfimite oswa sèks. Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-245-5360 (TTY: 711). Kreyòl Ayisyen (French Creole): ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-866-245-5360 (TTY: 711). These materials may be made available in alternate formats (e.g., large print, Braille) to individuals with disabilities, upon request. RETURN TO TOP Toll Free 1-866-245-5360 TTY/TDD: 711 OTC Home | About Us | Careers | Contact | Privacy Policy H5594_Website | © 2021 Optimum HealthCare Inc.