ROAD TRANSPORT AIR FREIGHT SEA FREIGHT LOGISTICS EXPRESS PROJECT TRANSPORT About DSV Investor Career News Contact DSV Sweden HOMEABOUT DSVQUALITY & ENVIRONMENT COMPANY FACTS COMPANY PRESENTATION PRESS GROUP NEWSPAPER ADDRESSES CONTACT DSV CODE OF CONDUCT VISION & BUSINESS CONCEPT ECONOMY QUALITY & ENVIRONMENT Certificate Customer survey with follow-up Dangerous goods DSV - CAREER COMPANY 2017 CAREER DO YOU WANT TO BECOME A CARRIER? Your opinion is important to us! At DSV, we constantly want to improve in the areas that matter most to our customers. Against this background, DSV has been conducting ongoing, global customer surveys for some time. Randomly selected companies receive an email with 4 short questions, a main question and three follow-up questions, where the answers constitute important information in our change work. How are the answers assessed? The picture below shows how we assess the answers to the main question: "How likely is it that you will recommend DSV to a friend, colleague or business partner?" The answers are given on a score scale between 0-10. Red marking at answers 0-6 we assess as a dissatisfied customer. Yellow marking at answers 7-8 is judged to be neutral, ie neither satisfied nor dissatisfied, and green marking at answers 9-10 is judged as a satisfied customer. Feedback and correction is important In response to 0-6, we always give feedback to our customers for more details and the opportunity to correct any errors and deficiencies. Since the start, we have seen a clear positive development in the responses from the survey, which shows that your feedback is taken very seriously. We improve where needed. Therefore, we are very grateful if you want to take the time to answer the survey if you become one of our selected customers. Questions? Our experts are on site to answer your questions CONTACT DSV WE USE COOKIES FOR STATISTICAL PURPOSES AND FOR AN IMPROVED USER EXPERIENCE. BY BROWSING THIS WEBSITE, YOU AGREE TO THE USE OF COOKIES READ MORE IN OUR COOKIE POLICY CLOSE SERVICES E-services DSV e-price Terms & Responsibilities Goods insurance Get a quote Complaint Kundcase White papers ABOUT THIS PAGE Legal information Cookie policy Sitemap INFORMATION Investor news DSV messages FOLLOW US Youtube STOCK QUOTES Retrieving Stock Quotes ... © DSV - All rights reserved