Opening an account Quality Environment Product Catalog Society Reception Computer consumables wholesaler Quality ISO 9001 certification ISO 14001 certification Quality & Environment SUSTAINABLE DEVELOPMENT UFP International policy UFP International has built its approach to sustainable development on 4 pillars: The quality of customer service Reducing environmental impacts Strong social commitments The sustainability and development of our activities ENVIRONMENT Environmental commitments and ISO 14001 certification It is with all our partners, customers and employees that we want to act in favor of the environment. By obtaining ISO 14001 certification, our environmental organization is implementing concrete actions in a logic of continuous improvement. Contribute to the environmental policies of our customers Various services allow our customers to access a catalog of "green" products with eco-labels, to benefit from a used cartridge take-back service or to set up solutions for the dematerialization of ordering processes or of the bill offering ecological gains. Choice of carriers committed to sustainable development Our transport partners, Géodis-Calberson and EXAPAQ are committed to sustainable development initiatives: Development of ISO 9001 and ISO 14001 certified sites Development of a fleet of more "eco-responsible" vehicles Training of drivers in eco-driving. Adherence and implementation of the Global Compact charter of the United Nations Pact. Reducing the environmental impacts of our activities. Action plans allow us to reduce and / or limit the impact of our activities on the environment. For example : The organization of the management of our operational and office waste makes it possible to develop recycling channels (cardboard, plastics, office paper, etc.) Each year, we achieve reductions in our consumption on a like-for-like basis (papers, cartridges, etc.) thanks to our printing systems, the computerization of processes, the reduction in the size of company documentation and the involvement of the staff Collection of used cartridges Reseller customers can benefit from customer service for collecting your used printer cartridges for recycling in approved channels via one of our partners: Deposit of containers in the various places of your organization Collection of containers on request or on a scheduled basis Transmission of a Waste Tracking Note in accordance with the regulations in force. Traceability and compliance with regulations Do not hesitate to contact your account manager for more details and the procedure to follow. Environmental and regulatory monitoring of our suppliers Supplier watch makes it possible both to ensure the conformity of the products we resell (European WEEE directive, RoHS, etc.) and to share with our customers the best practices of our partners (ISO14001 certification, eco-labeled products ...). Occupational Health and Safety Occupational health and safety management system according to OHSAS 18001 To mark our commitment, OfficeXpress has had its Occupational Health and Safety management system certified according to the OHSAS 18001 standard. Download our OHSAS 18001 certificate. This approach makes it possible to reaffirm our will to, prevent risks to health and safety at work, continuously improve working conditions, Involve all our employees and interested parties. Provision of safety sheets Most of the safety data sheets are accessible from the quick accesses to the areas of the Manufacturers' websites. The others can be obtained on request. QUALITY OF SERVICE Quality commitments and ISO 9001 certification The quality of our service has always been at the heart of our concerns in order to offer our customers an ever more satisfactory collaboration. This culture has permeated our organization and our processes. Obtaining ISO 9001 certification since 1999 has enabled us to ensure continuous improvement and to make it one of the pillars of relationships with our customers. Download our ISO 9001 certificate A personalized customer relationship An account manager is assigned to each of our customers. He is in charge of all customer requests and their processing. He is assisted by a team of experienced clientele assistants. The flexibility of our tools makes it possible to integrate the specificities and / or development projects of our customers. A range of innovative services with high added value UFP International's Research & Development department regularly updates its electronic solutions in response to new customer needs such as: The provision of electronic purchasing solutions Integration of the tax dematerialization of the invoice The provision of advanced statistical tools These solutions make it possible to improve performance, reduce costs and obtain significant ecological gains. Optimal quality of service Every business aims to increase its level of quality of service. At UFP International, we make every effort to strive for an optimal quality of service: High availability of products on more than 8,000 references (60 million euros in stock) A fully automated 28,000 m2 logistics platform offering nearly 100% quality of service Compliant deliveries within the announced deadlines Reduction of order processing times thanks to the automation of all processes that do not require human intervention. For any information on the availability of products or the progress of your orders, your account manager will provide you with information on a simple call. PRO area Access to the UFP International ordering space is reserved for resellers of computer consumables. As a professional, you can obtain access codes from your sales representative. Group Do not fill in the group field unless you have a group code provided by UFP. Username Password Contact information UFP International 1-3 Rue de la Cokerie - BP 72 93212 Saint-Denis La Plaine Cedex Contact Telephone: 01.49.46.34.25 Fax: 01.49.46.57.68 e-mail: contact@ufp-international.fr