Please call us with any questions 0808 111 2424 • We are routinely monitoring developments, reviewing our protocols, and preparing appropriate responses as the situation evolves. • We work closely with CQC, Public Health England and Local Authorities to protect our staff and clients and maintain safe service delivery. • We have a Business Continuity Plan in place which includes COVID-19 specific measures. • Our offices have up to date COVID-19 Risk Assessment in place and we confirm that we have complied with the government’s guidance on managing the risk of COVID-19 in a workplace. • We have taken all reasonable steps to maintain a 2m distance in our offices by introducing work bubbles. • We have effective infection control policies and procedures in place as part of our commitment to providing excellent care and these are being reinforced regularly. • We ensure our staff are well-trained, equipped and supported to provide safe care following our strict infection control protocols. Our carers are committed to remaining vigilant towards personal hygiene and ensuring that they are always wearing their PPE equipment in accordance with government guidance. This is being reinforced regularly. • We confirm that all staff who have symptoms of COVID-19 follow the usual steps of contacting NHS Test & Trace and self-isolation, according to government guidelines. If a member of staff has a positive confirmed diagnosis of coronavirus the office will prepare a list of all clients and staff the affected person has been in contact with for at least the previous 48 hours. We will fully co-operate with local Test & Trace services and contact customers or their representatives where this is appropriate. • We confirm that following governments announcement on 20th November 2020 all our employees now have access to regular (weekly) testing for COVID-19 and we actively encourage participation. Weekly testing: Prevents and controls the spread of the virus by identifying people who are transmitting the virus without realising it, because they do not have symptoms; Identifies workers who currently have COVID-19, so they are able to self-isolate if they have the virus; Protects those receiving care and support from infection passed to them by homecare workers who have the virus. We thank you for your patience and understanding in these challenging times. CareService24 Team Connecting people with care CareService24: committed to providing the highest standards of care to the Dorset area since 2010 CS24 BOURNEMOUTH CareService24 15 Christchurch Road Bournemouth BH1 3LB Home Care 01202 559 482 bh.homecare@careservice24.co.uk Live in Care 01202 559 482 bh.liveincare@careservice24.co.uk Recruitment: 01202 290 277 bh.jobs@careservice24.co.uk CS24 DORCHESTER OPENING SOON 4 Lower Blakemere Street Poundbury DT1 3RZ Home Care: 01305 237 700 dt.homecare@careservice24.co.uk Live in Care: 01305 237 700 dt.liveincare@careservice24.co.uk Recruitment 01305 237 600 dt.jobs@careservice24.co.uk © 2020 CareService24 | Privacy & Terms | Site by Tandem About Contact Login