Our Cars Our Vans Motability About Offers Services News Business Accident Assistance The first call you should make Our cars are a part of our everyday life; taking the kids to school, driving to work, visiting the shops and going on holiday. Unfortunately accidents are also a part of everyday life. As unlikely as having an accident may be, they do happen. It is important therefore to know how to deal with the situation if it ever occurred. That is where we come in. We are here to help you. With one simple phone call our Accident Support service can take care of everything from the insurance claim to repairing the damage, and we are available 24 hours a day, 365 days a year. Accident line: 0330 124 2715 How we will help you Answer your call 24 hours a day, 365 days a year. We will have your damaged vehicle recovered to our Approved Bodyshop if it is immobilised and provide full management of the repairs to safeguard the manufacturers warranties and ensure safety standards are maintained free of charge to customers. If proven to be a non-fault accident with a third party We will: Arrange a comparable replacement vehicle to keep you on the road whilst your vehicle is being repaired Liaise with the relevant insurance company to have the repairs authorised and repaired at our Manufacturer Approved Bodyshop Deal with the recovery of your uninsured losses. If it is a fault accident We will: Liaise with our Manufacturer Approved Bodyshop to ensure repairs are guaranteed, using only genuine replacement parts Endeavour to keep you mobile for the duration of your repairs (subject to your insurance policy and courtesy car availability). Never forget we are here to help For more information about our programme and to receive your Accident Assistance pack including your key fob and vehicle, speak to a member of the Service Team. Contact us Terms and Conditions Contact Sandown Motors Limited, Holes Bay Road, Poole, Dorset, BH15 2BD. Registered In: UK 8657001. VAT Reg. No. 642 2305 74. Status Disclosure Our Locations Mercedes-Benz of Basingstoke Mercedes-Benz of Dorchester Mercedes-Benz of Farnborough Mercedes-Benz of Guildford Mercedes-Benz of Hindhead Mercedes-Benz of Newbury Mercedes-Benz of Poole Mercedes-Benz of Salisbury smart of Basingstoke smart of Guildford smart of Poole Sandown Vans Centre Quick Links Home New Car Range Used Car Stock About Us Careers Complaints Contact Us Live Assistance Our Services Book A Service/MOT Value My Car Parts & Accessories Accident & Cosmetic Repair ServiceCare Plans Insurance Products Motability Mercedes me Business & Fleet Aftersales Booklet Privacy Policy, Legal & Cookie Notice | Complaints Procedure | Terms & Conditions | Modern Slavery Act Statement | Tax Strategy | Communications Policy We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences. For more detailed information about the cookies we use, see our Privacy Policy, Legal & Cookie Notice. Necessary Only Allow All