.st0{fill:#FFFFFF;} HOME ABOUT DESTINATIONS VILLAS CRUISES OFFERS Agent Enquiries 01625 591111 About Our Philosophy At Lusso we believe you should demand more from your luxury travel company. Handpicked resorts in stunning surroundings? Of course. The highest levels of service? Naturally. Full financial protection for your holiday? Absolutely. We also believe that you should automatically expect your holiday to run smoothly and meet your requirements, so you won’t find us getting over-excited about the fact that we are good at what we do. We want to redefine what you can expect; our team of professionals will work in partnership with your expert travel agent to help you plan the perfect holiday and ensure a seamless, trouble-free experience. We know you have high expectations, so we do not leave the task of fulfilling them to just anyone. Our travel advisers are true ‘specialists’ – most have over 20 years experience in the industry – and travel regularly to the destinations and properties within our portfolio. This first-hand, up-to-date and intimate knowledge means that they can truly advise you; from the most suitable room to that exhilarating place to snorkel, or from the ultimate honeymoon location to that suitably challenging golf course! Our close working relationships with all of our partners means that every effort is made to confirm even the smallest of special requests. We understand how valuable and precious your holiday time can be and have selected the finest resorts, to make your choice a little easier. Finally, we believe that it is our task to recognise the key ingredients that make a memorable holiday and to ensure that you, our extra special Lusso client, get that extra special experience. Book with Confidence Recognition Working for Us Meet our Team Financial Protection We take financial protection seriously at Lusso. We hold an ATOL licence, are members of ABTA and AITO (Association of Independent Tour Operators). As a company who believes in best practice we also operate a segregated client money account. ATOL protected Lusso holds an ATOL licence 10180 and all of the flights and flight-inclusive holidays on our website and in our brochures are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. ABTA member Book with confidence. We are a Member of ABTA Y2136 which means you have the benefit of ABTA’s assistance and Code of Conduct. Non-flight inclusive packages and accommodation only bookings Lusso are a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to advise that, at no extra cost to you, and in accordance with ‘‘The Package Travel, Package Tours Regulations 1992’’, all passengers booking non-flight inclusive packages and accommodation only with Lusso Travel Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Lusso Travel Limited. AITO – Association of Independent Tour Operators AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating. Exclusive Membership AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct. Financial Security An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis. Accurate Brochures and Websites All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered. Professional Service and Continual Improvements All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards. Monitoring Standards AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire from their tour operator, the results of which are scrutinised by the Association. In addition, customers can leave detailed feedback, accessible from the homepage of this website, or via a direct link supplied by their AITO tour operator, about their holiday. Sustainable Tourism All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status. Customer Relations All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Subscribe .st0{fill:#FFFFFF;} Take a look at our brochures Our brochures have been designed around our Agent Partners. Each brochure contains valuable resources to promote each destination and our hand-picked hotels. To book your Lusso holiday, please contact your local travel agent. You can download them in PDF format for your perusal or order a hard copy via BP Trade Gate Caribbean & Bermuda Download 21 MB Indian Ocean Download 10 MB United States of America Download 10 MB South East Asia Download 18 MB Keep up-to-date on our latest news and offers About Essential Information Get in touch Privacy Policy Terms of Use Terms & Conditions © Lusso Travel Ltd 2021