Feedback Site map Skip to Navigation Accessibility Text Size: Decrease Font Size Increase Font Size Contrast: Normal contrast Soft contrast High contrast Contact Us MENU Home About Us Feedback Feedback You are the expert on home and neighbourhood. That is why you and your ambitions are at the heart of what we do. We want to actively involve you, listen to you and act on what you say. Compliments There is nothing our staff like better than to know that something they have done has helped improve services for our customers. That's why we want you to tell us when an employee or team has done something that earned a compliment. Then we can give them the recognition they deserve. Suggestions As customers, you will often have ideas or suggestions that could help us improve our services to you. If you have a suggestion, please let a member of staff at Blackwood know. We really want to hear your ideas - they help us! Complaints A complaint is when you tell us that you are not happy with our services. Complaints can cover issues with care or housing services, staff members or completed repairs. Our Compliments, Suggestions and Complaints leaflet will give you more information about what you can complain about, how we will handle it and the timescales we will meet - download the leaflet below: HOW TO MAKE A COMPLAINT - Step by step process [pdf] 280KB Satisfaction Monitoring Blackwood has a requirement to monitor customer satisfaction of our complaints handling process. Once your complaint is resolved, we may ask you for your opinion about how we handled your complaint. The following link will take you to an anonymous online survey where you can provide your feedback: www.surveymonkey.com/r/SatQWeb I would like more information Our Complaints Policy is designed to ensure that complaints are properly investigated and are given careful and fair consideration. It provides more detail about how concerns and formal complaints will be handled. It also explains how to complain and how we use your feedback to improve. You can view our Customer Complaints Procedure here. What do I do if I am still not happy? If you have complained and you are still not satisfied with the outcome, you can take your complaint to the regulators. The Scottish Public Services Ombudsman regulates the housing services we provide. You must have made a complaint to us before the Ombudsman will look at your complaint. Their website will provide you with further information www.spso.org.uk The Care Inspectorate regulates Blackwood's care services. You can complain directly to the Care Inspectorate Care Inspectorate Complaints Leaflet [pdf] 2MB. For further information, please see the Care Inspectorate website www.careinspectorate.com. Get in touch You can make your suggestion, compliment us or discuss your complaint in person, by calling us, in writing or by email. Head Office 160 Dundee Edinburgh EH11 1DQ Email: info@blackwoodgroup.org.uk Telephone: 0131 317 7227 Complaints Performance Visit our complaints performance page for information on how we compare. Make a Complaint You can make a complaint by email or telephone 0131 317 7227 Our Leadership Team Policies and Key Documents Performance Regulation and Inspection Awards and Accreditations Be a Member Our Subsidiary Freedom of Information Organisational Chart About About Us Accreditation Careers Contact Us Freedom of Information Latest News Corporate Feedback & Complaints Media Privacy Policy Terms & Conditions Members Login BoardZone © Blackwood Homes and Care 2021 We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that you're OK to continue.