SEARCH ABOUT US FOR TENANTS FOR HOMEOWNERS FIND A HOME CONTACT US 2020-21 PERFORMANCE REPORT The performance reported here is for the whole of Accent as at 31st March 2021, further information is available to in the documents below. CORPORATE STRATEGY 2021-24 ANNUAL REPORT 2020-21 ABOUT US RESIDENTS REPORT 2020-21 The performance reported below is for the whole of Accent as at 31st March 2021. We have reported the things you have told us matter to you, and also what we must report under the regulatory guidance for housing associations set by the government and the Regulator for Social Housing. Customers have worked with us on the content and production of this report. We have compared figures to those we reported last year where we have them, but we have also reported some new figures this year which we thought might interest you. Residents Report 2020-21 YOUR HOMES REPAIRS AND MAINTENANCE PLANNED IMPROVEMENTS YOUR SAFETY DIGITAL SERVICES YOUR SATISFACTION HAVE YOUR SAY ANTI-SOCIAL BEHAVIOUR ESTATE SERVICES COMPLAINTS YOUR HOMES Your Homes 20,448 homes owned and managed We owned and managed 20,448 homes on 31st March 2020, compared to 20,721 in 2019. This year, the main reason for the drop in numbers is because we transferred 297 ‘supported homes’ to Sanctuary Housing. We are not experts in providing specialist supported housing services, so the transfer to Sanctuary will make sure our residents in supported housing receive the best care and support in the future. In our new corporate strategy Building Better Futures you can see our plan is to build around 400 new homes every year. We started 350 new homes in Surrey, Cambridgeshire and Yorkshire, and we will start a further 600 new homes in these areas in the next financial year (2021/22). Our new homes will be good for their communities and the environment, tackle fuel poverty and meet the government’s targets for decarbonisation. We will make sure our existing homes are fit for modern standards of living. In Ripleyville, Bradford, in full consultation with our residents, we are demolishing our old blocks of flats which are difficult for residents to keep warm and secure, and rebuilding new family homes. A resident is working with us on this project to make sure residents’ views are represented as much as possible. Back to top Accent Housing Twitter Accent Housing YouTube ABOUT US FOR TENANTS FOR HOMEOWNERS LIVE WITH US WORK WITH US CONTACT US Sitemap Equality and Diversity Modern Slavery Statement How we use your information Accessibility Statement Transparency Report NHF Code of Governance Value for Money Assessment Gender Pay Gap Payment Performance Accent Group Pension Scheme © Accent Homes 2021 - Design by Prodo Digital I'M NEW RENT A HOME BUY A HOME CONTACT US C BROWSEALOUD Cookies Settings How we use cookies We use cookies to improve user experience, and analyse website traffic. By clicking 'Accept All Cookies', you agree to the storing of cookies on your device. You can change your 'cookie settings' at any time by clicking on the button at the top of the page. Reject All Accept All Cookies Cookies Settings