Menu About our services during the COVID-19 pandemic There has been a fantastic response from all of our community services during the pandemic – they have been flexible and committed throughout. Many colleagues have changed working hours and roles in response to the ever changing position. During the initial COVID phase our services carried out 75,000 face to face appointments/visits and 33,000 virtual appointments. Following the recovery of our patient services after the first phase of the pandemic, our services are continuing to provide virtual consultations and are also offering where indicated, face to face appointments. The most urgent patients will be prioritised. Please see the ‘Explore our services’ page and choose the service you need to see if there any specific changes. If you’re unsure about changes to the service you require, please contact our Care Coordination Centre on 0300 330 5777. Visitors and patients attending any of our locations will need to wear face coverings to further reduce the risk of spreading COVID-19 to other patients and staff. Please be assured that our staff will have the right equipment and protection, based on national guidance, to provide the safest and best care to you and your loved ones Please stay home as much as possible - you might find some of the resources below useful to help you through. Resources For everyone For parents and carers For children and young people For families For professionals For everyone COVID-19 vaccination in Bromley Vaccination in Bromley is underway – to find out more about the COVID-19 vaccination programme in Bromley click here. Please do not call the NHS or your GP practice about the vaccine before you are contacted. GPs are still available to you during the COVID-19 pandemic Doctors in Bromley are asking patients not to put off contacting their GP surgery if they need to consult a doctor or nurse. Fewer patients have been consulting their doctor or nurse for their usual health issues or new physical or mental health problems during this pandemic and this is concerning doctors as there may be people out there who need medical advice and whose conditions may worsen if they don’t get it. Contact your your surgery if you feel unwell – please do not ignore your symptoms particularly if you have a long term condition or your mental health gets worse. It is also really important that parents of babies and young children get in touch with their practice to arrange for their routine immunisations and that women who are pregnant or new mothers contact their surgery if they are worried about their own or their baby or child’s health. Although the Covid-19 pandemic means that patients are asked to contact their surgery online or by phone rather than go in person, doctors are still able to see patients via video conferencing or telephone consultation. Doctors and nurses can also still see and examine patients in person if this is necessary. This may or may not be at your regular practice because, working together, surgeries in Bromley have made arrangements to try and ensure that they assess people with symptoms of COVID-19 separately from other patients. It is important to follow any guidance your practice has in place to keep you safe and continue to follow the government’s guidance to prevent the virus spreading. The NHS has also published information about how to access health advice at home. Stay safe and get the help you need when you need it. Scams advice during coronavirus outbreak Please be aware that not everyone out there is trustworthy and some people will take advantage of this unusual situation our society is facing. Bromley Trading Standards wrote to Bromley residents at the start of the pandemic about how to access support and safeguard against scams related to COVID-19. To read this letter click here. See the news article from National Trading Standards: New COVID-19 tactics to rip off consumers. View the advice on COVID-19 vaccine fraud from the Government’s Counter Fraud Function. Healthwatch Bromley Healthwatch Bromley continue to help local people get the best out of their local care and health services. Visit their Feedback Centre to provide information about the care you have received from health and social care services in Bromley. Patient feedback Give feedback on this service We want to hear your feedback on our services Contact Us Have an enquiry? Get in touch with us. Questions? Why is Bromley Healthcare running my local service? How do I get the equipment I need? Where will I be seen? More FAQs... 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