Never miss a word. CONTACT US Imagicle Call Recording OVERVIEW WHY YOU NEED IT TECH SPECS INCLUDED IN THE IMAGICLE APPLICATION SUITE FOR CISCO UC Record and archive your calls easily. Imagicle Call Recording is Imagicle's new solution for centralized call recording for Cisco UC platforms. It's easy to use, reliable, flexible and at the right price, dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers two recording modes: Always On, where every single call is automatically recorded with no user intervention, and On Demand, for only those conversations that need to be recorded. Imagicle Call Recording can be integrated with Cisco platforms in three ways, making it perfect for e-cloud hosted environments as well. LIVE DEMO DOWNLOAD DOCUMENTS WEBINARS & TRAINING TRY FOR FREE CONTACT US included in Attendant Console Advanced Queueing Auto Attendant Call Recording Directory Caller ID IP Fax Server Accounting & Billing Budget Control Phone Lock Desktop CTI Voice Mail Hospitality Services Mobile Apps Jabber Gadgets CONTACT US There are moments you don't want to miss. Record them. Whether your organization needs to record every call for legal reasons (emergency services, telephone orders, etc.), or you want to give your employees the option of recording important calls, or to be able to play back a new sales person or operator's call for training purposes, Imagicle Call Recording is the solution for you. Flexible enough to adapt to any scenario, reliable and secure as required for your calls, easy to use and available to every one of your employees. Easy, convenient and confidential. If you need to record every call you receive on a specific line or extension, even if forwarded to your cell phone, you don't need to do a thing. It's all automatic. However, if you want to be able to decide which calls to record, it's as easy as pressing a button on your phone, or an icon in the new Imagicle Gadget for Jabber. Your calls will be encrypted and only you will be able to play them back (in addition to the supervisor and administrator, if authorized). Even outside the office. Imagicle Call Recording also lets you record conversations when you're not at your desk. With "free seating" mode, you can record a conversation by activating a conference from a different location, entering your PIN. If you need to record company calls intended for colleagues who answer from their cell phone or a phone not on the network, such as for an on-call service, you can do it automatically in Network-Based Recording mode. Playback whenever you want. Search and playback your calls whenever they are saved through a simple Web interface, or quickly sign in to Jabber gadget. Receive the recording directly on your email at the end of every call, at your very convenience. In case you need to playback your recent recordings, you can also do it directly from your phone. Safety save and archive each call. All the recordings are locally saved and indexed on the Imagicle server, using the MS SQL Server database in the Suite or on any external server keeping all the security settings and conversation policy. Anyway, you can easily search your calls for any field (by date, tenant-group, agent, extension, etc..). Thanks to SIPS and SRTP protocols support, content and recording details are encrypted and only authorized persons will be able to playback the recording, using a specific password, through a Web interface and from Jabber. Compliance with PCI-DSS, HIPAA, FSA normatives thanks to recordings watermarking, audit of user access and possibility to pause/resume the recording to skip personal info like credit card data (functionalities available from Winter 2018). Customize it to your own specific needs. Using the easy to use web interface, you can define the calls that must be recorderd defining the settings you want such as kind of calls (incoming, outgoign, both), traffic type (internal, external, both), black list calls, permissions, data retention policies and much more. Your Apps in Cisco Jabber, free! "This call will be recorded...". Imagicle Call Recording offers you a variety of options to inform callers that their call is about to be recorded, depending on the recording method chosen. Independently from the chosen registration method, you will be able to add a custom message for your incoming calls, notifying the caller that the call will be recorded, without any additional apps.. Thanks to the support of CURRI protocol (have a look at"Architecture" section), Imagicle Call Recording is now able to playback audio messages that are easily configurable from your Cisco UC system. CONTACT US Thousand of happy customers. Polytechnic of Namibia Gruppo Gabrielli Cubiks Sibelco FIND OUT MORE STORIES >> CONTACT US POPULAR PRODUCTS Accounting & Billing Advanced Queueing Attendant Console IP Fax Server Directory Caller ID Call Recording CONTACTS Sales Support Tech Support T +39.0584.943232 Mon-Fri 9AM - 6PM CET/CEST T +971.436.05197 Sun-Thu 9AM - 6PM GST T +1.206.2012042 Mon-Fri 7AM - 5PM EST/EDT FOLLOW US Copyright © 2010-2017 Imagicle S.p.a - All rights reserved - info@imagicle.com - Privacy Statement & Cookie Policy - VAT: IT01715870463