SERVICES CAREERS ABOUT US NEWS Managed Technology Solutions GET STARTED See if our Managed Services are right for you. The only adequate response to a complex problem is to use a multifaceted solution. 0 %+ First Run Rate 0 + Sites Completed 0 + Calls Per Month 0 %+ Satisfaction Rating One Step Ahead Customized Managed Services Netfor is changing the face of Managed Services. From our Call center to Field Services, we have the all the customization that you want, when and how you want it. We offer managed solutions to handle everything from shipping to installation with available long term product support. Our dedicated call center management system is customized for your company or organization with a 24/7/365 support model. Highlight Of The Month: You Deserve Better, Faster Service. Getting Unemployment To Those In Need A Partner You Can Count On Allow Netfor to help you with this adjustment by outsourcing the rapid change and scale required to meet the new level of demand for Unemployment benefits. By outsourcing your new level of unemployment claim volume to Netfor the benefits you’ll receive extend beyond the current crisis: Unlimited scale and experienced change managers to help you achieve your processing goals with rapidity Access to a team dedicated to continually improving the customer journey your constituents receive State of the art contact center technology: phones, email and chat channels all grounded in the Cloud with industry leading redundancy Dedicated process and knowledge consultation and writing to improve the rate of first contact resolution Telling and dynamic reporting to help your leadership make the right choices quickly, decisively, and for the right reasons Client'S Customer Satisfaction 90% Client Satisfaction 94% Calls answered in less than 20 seconds 97% Managed Services Simplified Explore What We Are Doing Better We’ve created customizable Managed Services, with seamless client support while removing the burden of first contact care. Our best clients rely on us to handle their help desk needs and utilize our field services team for support across the United States. We leverage our resources to help them constantly improve their knowledge and services. Let’s get your employees back to work quickly and provide world class experience for your customers. GET STARTED About Us For over 25 years Netfor has strived to provide the best solutions for our clients, both locally and nationally. From our humble start as a computer repair shop with three employees to our current global business model, we’ve held deeply to the motto: The Art and Science of the Customer Experience. LEARN MORE Build Vs. Buy In recent decades, organizations have made unparalleled strides toward improving customer experiences. Improvements require incorporating a combination of technology and people skills. As corporations continue to increase training, introduce products, expand services and take other bold steps to care for their customers. Questions often arise that demand answers and need solutions. A help desk or call center is necessary to ensure answers and solutions are provided efficiently, and in a way that best serves the interests of the organization as a whole. 01 Onboarding Process The on-boarding process typically lasts 2-3 months, your TAM ensures every aspect of your business is documented and delivered on. Utilizing Agile methodology, the team first established deadlines for key items. This begins with defining knowledge. 02 Go Live Here, the client is able to call in and get a first hand user experience. At this point, they can tweak the greeting our team uses, the IVR (Interactive Voice Response) prompts listed, and the information requested from the caller. If the User Acceptance Testing is successful, then the Netfor team moves to launch the service. 03 Client Success This is all driven by our Technical Account Managers (TAM) , led by Beth Medley – VP of Client Success, who focus on delivering solutions to clients when they need them. Even after clients are on boarded, their TAM still holds weekly or monthly meetings with the client based on their preference. These can scale down to quarterly, where Netfor also presents a business review. We Work For You. Where You Need Us, When You Need Us. Our dedicated call center management system is customized for your company or organization with a 24/7/365 support model. Learn More What People Say About Us Client Testimonials ” The company’s technical experience and organizational skills make a difference when we request a dispatch, the level of service and exceptional professionalism is always a pleasure. “ -Mercy Housing  You Deserve The Best 25 Years Of Experience Free Consultation We Have Lots Of Experience Case Studies Proven Agent Training Techniques Rapidly Prepare Netfor’S Team For Government Needs Ian Medley November 19, 2021 “Government should run like a business” is a common refrain, and managers of government agencies at all levels — local, state, and federal — cringe whenever they hear it. Sure, they want their agencies to Remarkable Customer Service Fuels Netfor’S Growing Partnerships With Government Agencies Jeff Medley October 12, 2021 Governments at all levels have always faced the challenge of making the most of limited resources, but in recent years, that challenge has been compounded by a consumer marketplace with ever-higher expectations. A generation ago, Join Our Team How Netfor will help you grow and succeed: A launching point for your career and life goals.Gain experience in multiple industries, platforms, and software. Help you develop a career path as well as provide mentoring and training. Opportunities to work on special projects with our clients. Provide opportunities internally for advancement. Network you with the vibrant business community in Indianapolis. Expose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc. Current Job Openings At Netfor we use the business methodology of Client Success to ensure that our clients achieve their desired outcomes when using any Netfor service. What are you waiting for? Take the first step today. Headquarters: 12115 Visionary Way Suite 100 Fishers, IN US 46038 Fulfillment Center: 12115 Visionary Way Suite 170 Fishers, IN US 46038 800-638-3674 24Hrs We Are Here To Assist You CONTACT US TODAY CONTACT US Netfor © 2021 All Rights Reserved ABOUT US CALL CENTER & HELP DESK FIELD SERVICES FULFILLMENT CENTER NEWS MANAGED SERVICES SOLUTIONS X Welcome to Netfor!