London Borough of Hackney Menu Coronavirus Vaccination and testing information and other help and support Home Contact us Contact us 2 min read On this page: Contact details for council services General enquiries Complaints Our customer service performance Contact details for council services Use the website menu to find contact details for all council services. Adult social care visit adults and older people tel 020 8356 6262 email access@hackney.gov.uk Benefits For benefit enquiries, such as claiming benefits or a change in your circumstances: visit benefits tel 020 8356 3399 Coronavirus information and support visit coronavirus information and support tel 020 8356 3111 for our coronavirus support helpline Council tax For council tax enquiries, such as paying for council tax or to tell us you’re moving: visit council tax tel 020 8356 3154 Housing and homelessness advice For housing and homelessness advice, such as help with finding a home: visit housing options and advice tel 020 8356 2929 Housing advice for council tenants and leaseholders Tenants visit tenants tel 020 8356 3330 or email neighbourhood@hackney.gov.uk if you’re a council tenant with a housing enquiry tel 020 8356 3100 for rent account enquiries Leaseholders visit leaseholders tel 020 8356 2299 or email service.charges@hackney.gov.uk if you’re a leaseholder with a housing enquiry Housing repairs visit housing repairs tel 020 8356 3691 Parking visit parking tel 020 8356 8877 for parking enquiries tel 020 8629 1232 for parking payments, such as fines or permits Payments To make a payment for council services, such as paying council tax or rent: visit payments tel 020 8356 5050 Planning visit planning tel 020 8356 8062 email planning@hackney.gov.uk Rubbish and recycling For rubbish and recycling enquiries: visit recycling and waste tel 020 8356 6688 If your enquiry is about recycling: email recycling@hackney.gov.uk General enquiries For general enquiries: tel 020 8356 3000 email info@hackney.gov.uk chat to us online via the chat icon at the side of the screen We’re open 8am to 5pm, Monday to Friday. If you call, it’s likely you’ll wait at least 4 minutes to speak to someone. It might take 10 minutes or more if we are busy. You’ll talk to someone more quickly if you call before 9am. The quietest days to call are Thursdays and Fridays. Complaints You can make a complaint or give us feedback. If you need to contact us about a complaint: tel 020 8356 3770 email complaints@hackney.gov.uk Our customer service performance View stats on our customer service performance. Page updated on: 5 August 2021 Hackney Service Centre Address 1 Hillman Street London E8 1DY Telephone 020 8356 3000 Email info@hackney.gov.uk Opening times Monday to Friday 9am to 5pm and closed Sat and Sun Apply for Freedom Pass Apply for Blue Badge Ask for council tax discount Send us benefits evidence Pay or view rent payments Report a benefits change Find out about universal credit Register a birth Register a death Parking fines (PCNs) Resident parking permits Pay your council tax Find support services Reserve and renew library items Jobs and careers Report noise Visitor vouchers Household bin collections One Account sign in Payments News Email alerts Help Contact us Accessibility Privacy statement Terms of use twitter facebook youtube instagram All content is available under the Open Government Licence v3.0, except where otherwise stated We use cookies to ensure you have the best experience. For full details see our privacy statement. Accept and close