Search ... Wednesday, December 1st, 2021 Home Board Projects Services Parks & Recreation Other Resources Customer Service Water and Wastewater General Information Water F.A.Q.s Water Conservation Water Restrictions Billing Stormwater Management Reading Your Meter Boil Water Notice Solid Waste Collection Bulk & Other Items Customer Service To protect our staff, we have temporarily reduced our staffing. Our customer service staff is available by phone Monday - Friday only Available by Phone Phone: 512-251-9814 Fax: 512-251-0890 Mon- Fri 6am - 8pm Sat - Sun Closed Email: Contact Us Physical Address: 3000 Shoreline Drive Austin, TX 78728 For Water and Wastewater Emergencies Call: Crossroads Utility Services 512-246-1400 Stormwater Drainage System Throughout the District, the storm drainage system effectively collects water during heavy rains and helps divert it into the Walnut Creek watershed. It is important for all members of the District to be mindful of any contaminants that may find their way into our creeks. Contact us to report illicit discharges such as: sanitary sewer overflows oil spills & leaks leaking septic systems illegal dumping of trash & debris For more information visit the North Austin Stormwater Coalition Website Educational Materials After the Storm - A Citizen's Guide to Understanding Stormwater Stormwater - The Coloring Book Pet Waste Brochure Municipal Seperate Storm Sewer System (MS4) An MS4 (Municipal Separate Storm Sewer System) is a system of conveyances (including storm drains, pipes, ditches, ponds, etc.) that transport storm water runoff, which is usually discharged untreated into local water bodies. To prevent harmful pollutants from being washed or dumped into an MS4, operators must obtain a permit and develop a management program. Wells Branch is part of a local coalition of MUDs called the North Austin Coalition that operates under a General Permit, which contains requirements to reduce the contamination of storm water runoff and prohibit illicit discharges. The permit spells out Best Management Practices (BMPs) that we must follow to reduce the discharge of pollutants, such as maintenance and operating procedures, practices to control runoff from construction sites and facilities, and proper waste disposal. The residents of WBMUD are charged a fee on the water bill that pays for some of the costs associated with this program, including monitoring, testing, reporting, maintenance and repair of the conveyance system. As part of the requirements, WBMUD must also have a Stormwater Management Plan (SWMP) to protect water quality. The SWMP includes public education and outreach to educate employees, businesses and the general public of hazards associated with illegal discharges and improper disposal of waste. We have education materials available at our District Office and Recreation Center. We will also partner with local schools to help educate our younger residents. The District provides weekly curbside trash collection, recycling, composting, community clean-up days, and partners with the Wells Branch Neighborhood Association for household waste collection. These services allow residents to properly dispose of household waste. If you are interested in learning more or if you see signs of illegal dumping in Wells Branch, please call our office at 512-251-9814. Home | Privacy Policy | Request for Public Information | Contact Us Admin Website Design & Website Hosting by Just In Time Design Back to Top © 2021 Wells Branch MUD