Accessibility A. A. CX systems and software With innovative technologies we win customers, save time and increase your sales. With bits and bytes for more success, better service and higher sales Accelerator of success: We develop innovative customer experience software (in short: CX software), applications and systems especially for use in contact and service centers. What all our developments have in common: They make it easier for you to interact with customers, save you time and money and ensure that your sales increase. One example are RPA (Robotic Process Automation) solutions and intelligent voice systems that automatically solve typical customer inquiries and standard problems without the need for a service employee. This gives them more time for more complex customer questions. Another of our many CX solutions is our "SmartAgent". This enables customers and service employees to communicate with one another without any problems on a wide variety of channels, from WhatsApp to SMS to web chat. We use analysis tools to constantly check whether our applications can be further improved. We track trends and foresee where technological developments are going. This enables us to offer new solutions at an early stage that will make the customer experience even better in the future. 30+ Years of IT experience in customer management. 6x winner in the outsourcing partner benchmark. You might also be interested in Capita IT solutions Find out more about Capita IT solutions such as CX systems and software. Insight | RPA 3 questions for ... Volker Krause about RPA in customer service 20/04/2020 10 mins Insight | Customer Centricity Customer Centricity (Part 1): Change through digitization Sabine Haas 24/09/2020 5 minutes Are you interested in our system and software solutions? contact form Back to overview Who we are About Capita Newsroom Contact Quick links Career Media library capita.com Legal imprint Data protection Information security guidelines Procurement Policy Supplier charter Responsibility Report UK Gender Pay Gap Report UK Modern Slavery Statement associate We use cookies to enable you to make the best possible use of our website. In order to continuously improve our website, we collect data for statistical and analytical purposes. With these cookies we measure, for example, how often users return and which functions they use. The information collected by these tracking and performance cookies does not identify any individual visitor. Data protection | imprint Agree Change settings