WE EXTEND THE RETURN PERIOD UNTIL 10/01/2022, FOR PURCHASES MADE BETWEEN 20/11/2021 AND 10/12/2021. SHIPPING POLICY DELIVERY TIME DISTRIBUCIONES CALZADOS BANYOLES, S.L. ("CASTAÑER") WILL DELIVER THE PRODUCTS TO THE CUSTOMER WITHIN APPROXIMATELY ONE (1) TO TWO (2) WORKING DAYS FROM THE DATE OF DISPATCH OF THE ORDER (SPAIN). FOR OTHER EUROPEAN COUNTRIES, THE APPROXIMATE DELIVERY TIME WILL BE TWO (2) TO FOUR (4) WORKING DAYS. IF DELIVERY IS TO BE MADE TO THE UNITED STATES OF AMERICA OR THE UNITED KINGDOM, THE APPROXIMATE DELIVERY TIME WILL BE BETWEEN THREE (3) AND FIVE (5) WORKING DAYS. FOR COUNTRIES OUTSIDE THE EUROPEAN UNION, DELIVERY TIMES MAY BE AFFECTED DUE TO CUSTOMS FORMALITIES. CASTAÑER MAY EXTEND DELIVERY TIMES IN PERIODS OF SALES AND HIGH SEASON AND WHEN AN IRREGULARITY IS DETECTED IN THE ORDER. IN ANY CASE, THE DELIVERY TIME WILL BE LONGER THAN THIRTY (30) DAYS FROM THE DATE OF ORDER CONFIRMATION. PRODUCTS WILL NOT BE DELIVERED ON SATURDAYS, SUNDAYS AND/OR HOLIDAYS, AND WILL BE DELIVERED ON THE FIRST FOLLOWING WORKING DAY. THE CUSTOMER WILL BE ABLE TO TRACK ORDERS IF SO REQUESTED IN THE PURCHASE PROCESS. TERMS OF DELIVERY THE DELIVERY ADDRESS OF THE PRODUCT WILL BE THE ONE INDICATED BY THE CUSTOMER IN THE PURCHASE PROCEDURE. IF AN ERROR IS DETECTED IN THE DELIVERY ADDRESS, THE CUSTOMER SERVICE DEPARTMENT WILL CONTACT THE CUSTOMER AS SOON AS POSSIBLE. SHIPPING ADDRESSES MUST BE PHYSICAL LOCATIONS ACCESSIBLE TO COURIER COMPANIES. CASTAÑER DOES NOT SHIP ITS PRODUCTS TO COLLECTION POINTS OR POST OFFICES. IF AT THE TIME OF DELIVERY OF THE PRODUCTS, THE CUSTOMER IS ABSENT, THE COURIER COMPANY CONTRACTED BY CASTAÑER WILL MAKE UP TO THREE (3) DELIVERY ATTEMPTS. IF THEY FAIL TO DELIVER THE PRODUCTS TO THE CUSTOMER AFTER THAT NUMBER OF ATTEMPTS, THE PRODUCTS WILL BE RETURNED TO CASTAÑER, BEING NECESSARY FOR THE CUSTOMER TO CONTACT THE CUSTOMER SERVICE DEPARTMENT CASTAÑER TO AGREE WITH THE DELIVERY. IN CASE THE CUSTOMER WOULD LIKE TO CHANGE THE DELIVERY ADDRESS AFTER PURCHASING THE PRODUCT, HE/SHE SHOULD CONTACT THE CUSTOMER SERVICE DEPARTMENT THROUGH THIS FORM INDICATING THE ORDER NUMBER AND THE CORRECT DELIVERY ADDRESS. AT THE TIME OF DELIVERY OF THE PRODUCT, THE CUSTOMER MUST CONFIRM RECEIPT OF THE PRODUCT TO THE COURIER COMPANY. INFORMATION ABOUT SHIPPING COSTS THE SHIPPING COSTS APPLIED BY CASTAÑER IN THE SALE OF PRODUCTS THROUGH THE WEB WILL BE THOSE DETAILED BELOW FOR EACH ORDER PLACED BY THE CUSTOMER: COUNTRY SHIPPING SPAIN 0 € FRANCE 15 € ITALY 15 € REST OF EUROPE 15 € UNITED STATES 35 $ UNITED KINGDOM 45 £ SHIPPING WITH OUTLET PRODUCTS (SPAIN) WILL HAVE A COST OF 5€. **SHIPPING PRICES ARE PER ORDER. THESE SHIPPING COSTS WILL BE ACCEPTED BY THE CUSTOMER AT THE TIME OF THE ORDER REQUEST. IN THE EVENT THAT THE SHIPMENT HAS CUSTOMS COSTS, THESE WILL BE PAID BY CASTAÑER, THE CUSTOMER WILL NOT HAVE TO PAY ANY AMOUNT IN CUSTOMS CONCEPT. CASTAÑER RESERVES THE RIGHT TO MODIFY THESE AMOUNTS AND CONDITIONS. INSTAGRAM FACEBOOK YOUTUBE CURRENCY EUROPE ENGLISH COMPANY HERITAGE CASTAÑER ATELIER CASTAÑER WORK WITH US FRANCHISES SHOPS CONTACT TERMS OF SERVICE REFUND POLICY ONLINE STORE GENERAL CONDITIONS TERMS OF USE PRIVACY POLICY COOKIES POLICY SHIPPING POLICY RETURN POLICY FAQ SIZE GUIDE COVID-19 REQUEST YOUR REFUND SUBSCRIBE TO OUR NEWSLETTER GET THE LATEST NEWS ON TRENDS, PROMOTIONS AND MORE! SUBSCRIBE I HAVE READ AND ACCEPT THE CONDITIONS AND PRIVACY POLICY © CASTAÑER. ALL RIGHTS RESERVED.