Find a Location Near You! Request Service Call Us Request Appointment Dispatcher This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. Essential Functions Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue Makes every effort to compress call scheduling, effectively maximizing productivity and revenue Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window Re-schedules appointment times at client’s convenience as necessary Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment Shares responsibility to ensure that all Technicians arrive at their designated appointments on time Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues Enters equipment type and age information for systems into SuccessWare software system Minimum Training, Experience, and Knowledge Required: High school diploma or equivalent required Must have good computer software skills Prior customer service experience preferred Careers Apprentice HVAC Technician Assistant Installation Technician Client Care Representative Comfort Advisor Dispatcher Duct Cleaner HVAC Technician ALWAYS ON TIME... OR YOU DON'T PAY A DIME!® ‘Round the Clock Availability No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected. 100% Satisfaction Guarantee We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service. We Love What We Do Our trained Comfort Specialists are friendly, knowledgeable, and genuinely love helping people. Learn More About Us Part of the Authority Brands Family 1 / 5 Services About Us Our Guarantees Expert Tips Reviews Own a Franchise Careers Newsletter Sign-Up Request Appointment Here for You Around the Clock! (800) 893-3523 Site Map Terms of Use Privacy Policy Accessibility ALWAYS ON TIME... OR YOU DON'T PAY A DIME!® © 2021 One Hour Air Conditioning & Heating. All Rights Reserved. Do Not Sell My Information - California Residents