Contacts Client login Kantar TNS around the world Home Who we are Skills News Center Innovation and Product Development Brand & Comm Customer Strategies Shopper Qualitative Automotive Political and Social Digital Future Development TRI * M Customer Relationship Assessment RSS Share Decode relations with customers To grow, it is essential to have strong relationships with your customers - however, in the digital age, so competitive, companies find themselves in a situation of great complexity. TRI * M Customer Relationship Assessment recognizes the complexity of the modern world, the uniqueness of individual customers and the growing threat of competition. Uncover the knowledge needed to help customers identify and deliver the 'optimal' customer experience - understanding the balance between customer needs and what ensures profitable business growth. TRI * M Customer Relationship Assessment provides strategic insights to help companies identify what really matters to customers, optimize services and processes and deliver the characteristics of an "optimal" customer experience. Back to Customer Experience Leda Riva Practice Head Customer Strategies Telephone: (+39) 02 270721 leda.riva@tnsglobal.com The CX Factory Community meets Do you want to deepen the issues related to Customer Experience? Join the CX Factory's next initiative . Watch the video of the last Conference and the photos of the event on April 16th in Milan Go to the Facebook TNS page TNS Webinar: What Are Your Customers Really Saying About You? Were you unable to participate? Watch the Webinar Recording to find out how you can integrate Customer insights and Social Media. to know more TNS CX Factory / Customer Service Workshop: is the "new" marketing? TNS and CX Factory offer an interactive and participated workshop on February 25 in Milan, for professionals who are confronted daily with issues related to the Customer Experience. Info for subscriptions Learn more Allineare Brand e Customer experience per crescere Come decodificare l'esperienza migliore, più adatta al vostro brand? Come integrare customer experience, brand equity, potenziale di crescita e posizionamento? TNS ha ascoltato più di 4000 Clienti nelle categorie Ristoranti, Utilities, Fuel ed Home Media per supportare nuove e più efficienti modalità di influire attraverso l'Experience sulla preferenza al momento dell'acquisto Per saperne di più: il caso "Ristoranti" Strategia di crescita Competenze Innovation & Product Development Brand & Communication Retail & Shopper Customer Experience & Employee Engagement Qualitative Automotive Political and Social Digital Future Development Growth Tools Matrix Concept eValuate ConversionModel NeedScope TRI*M I nostri Partners Legal, privacy & cookies Sitemap Press Credits © 2017 TNS Italia Srl, a Kantar Group Company - PI 01262720152 - All rights reserved