Visit homepage Donation Donate Menu Organisational policies We are a national charity, working with young people to counsel and support them through their most serious life challenges. Every child is unique, so are the problems they face. We need to have sound policies in place to ensure the safety and well-being of those we work with. These policies and statements explain our approach to working with young people. Complaints policy While we aim to get things right the first time, we know we sometimes don't. We are positive about receiving complaints so that we have an opportunity to put things right where they have gone wrong. Read our complaints policy and procedure Non-recent (historical) abuse approach We openly acknowledge with sadness and deep regret that on some occasions children in the care of The Children’s Society have experienced abuse or neglect. Read our apology and response to non recent abuse Whistleblowing policy We aim to provide employees with an avenue to raise concerns internally and receive feedback on any action taken. Our policy demonstrates how employees can take the matter further if they are dissatisfied with the management response and reassures employees that they will be protected from harassment or victimisation from co-workers for raising concerns. Read our latest whistleblowing policy Single equality scheme Our single equality scheme, called ‘Stronger Together’, sets out how we will deliver on our commitment to diversity and inclusion and go beyond the requirements of the Equality Act (2010). It covers all aspects of our work, including our service provision, our role as employer, our engagement with volunteers and our campaigning. Learn more about our single equality scheme Modern slavery statement Our statement describes our commitment and the steps taken, in relation to our operations, to ensure that there is no modern slavery or human trafficking in our supply chains, or in any part of our business. Read our modern slavery statement 2021 Gender pay gap report As of April 2017 all organisations with 250 or more employees are required to publish their gender pay gap. We have been considered an early adopter in the 2017 - 2018 year and outline our approach in our gender pay gap report. Read our gender pay gap report Annual report The focus of our current strategy is to make a real difference to children and young people’s lives by breaking the cycles of multiple disadvantage that they face, and by tackling the adverse conditions which prevent them from flourishing. Our annual report outlines our performance and financial review. Read our annual report Health and safety national policy statement We recognise and accept our responsibility for providing, so far as is reasonably practicable, a safe and healthy work place and working environment for all of our staff and anyone else who may be affected by our work activities. Read our health and safety national policy statement Cookie and privacy policies Read about our website's cookie and privacy policies. We take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. Keep in touch_final Keep in touch Sign up to receive email updates about our work and how you can support children and young people. You can unsubscribe at any time. First name Last name Email address Please see our privacy policy for details of how we will use your information and keep it safe and secure. Submit Get in touch The Children's Society Whitecross Studios 50 Banner Street London EC1Y 8ST Supporter Care: 0300 303 7000 Quick links Contact us Jobs Safeguarding children Organisational policies and statements Privacy policy Cookie policy Accessibility Terms and Conditions Supporter promise Access to records Our apology to victims of past abuse Book of remembrance Young people's complaints Connect with us Facebook Instagram LinkedIn Twitter YouTube © The Children's Society 2021 / All rights reserved / Charity Registration No. 221124 Back to top About cookies on this site We use cookies to collect and analyse information on site performance and usage, to provide social media features and to enhance and customise content and advertisements.Learn more ALLOW ALL COOKIES COOKIE SETTINGS