HOME ABOUT US WHAT WE DO FINANCIAL STRENGTH POLICY WORDINGS CLAIMS REGULATORY COMPLAINTS CONTACT Extraordinary Insurance Complaints We’re committed to providing our customers with a first class service, but we do recognise that there may be an occasion when they may feel we have not done this, and wish to make a complaint. At Haven we always try to resolve any complaint at the earliest possible stage. If the complaint is in relation to the service provided by the agent who sold the policy, we recommend you contact them direct. If the complaint is regarding our service please contact us straight away by calling us on 0345 0920704 or by emailing complaints@haven.gi Complaints in writing should be addressed to our Customer Relations Team at: Customer Relations Haven Insurance Company Limited No.1 Grand Ocean Plaza Ocean Village Gibraltar We do our best to resolve all complaints on receipt, however, if this is not possible we will issue a written acknowledgement. This will include the name of the person handling the complaint and our complaints procedure leaflet, which is also available on request. We will confirm resolution of the complaint in a final response letter within eight weeks of its receipt. If the complaint has not been resolved within eight weeks, an update will be provided on the status of the complaint. If a final response has been provided or more than eight weeks have passed since we received the original complaint, the complaint may be referred to the Financial Ombudsman. The contact details for the Financial Ombudsman Service are: Financial Ombudsman Service South Quay Plaza 2 183 Marsh Wall London E14 9SR Telephone: 0800 0234567 www.financial-ombudsman.org.uk The Financial Ombudsman Service is free, however they must be contacted within six months of the date of the final response letter. The Financial Ombudsman Service will handle most complaints, but there may be some instances that fall outside of its authority. The Ombudsman’s decision is binding upon us, but complainants are free to reject it without affecting their legal rights. Contact Us • Privacy Statement • Brexit • Modern Slavery Statement Haven Insurance, No.1 Grand Ocean Plaza, Ocean Village, Gibraltar Tel: 0345 0920704 | Email: info@haven.gi Copyright © 2016 Haven Insurance. Website designed by D2 Creative All content is the intellectual property of Haven. Any usage, copying or distribution of content without written permission is strictly forbidden. By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.