Marine Stores Center Auranda Center OÜ Company Profile Contact Partners Products Range Delivery Range Quality Home Quality Quality Auranda Center OU operates accordingly to quality management system according to the international standard ISO 9001:2008. The company`s policy claimed – is an aspiration to ensure real and growing customers` needs in a ships supply service. The quality management system allows to improve working activity and provides a transparency of internal processes of the company, improves controllability of the organization by accurate distribution of powers and responsibility of the employees involved in processes. Thus, the motivation of the personnel raises, deficiency level and consequently costs decreases. As a result of ISO introduction the company gets the tool allowing to raise quality of service, satisfaction of clients and internal productivity of the company. The main principle of quality management system is based on customer orientation. The company is planning and carrying out investigations to reveal and evaluate consumers` expected demands. This helps to satisfy not only the current needs of the clients but also to meet the requirements perhaps necessary in the future. The chief manager is personally responsible for continuous perfection of the company`s quality management system. Simultaneously the company takes steps trying to obtain an active employees involvement in the process. Permanent process of service quality improvement is being implemented: prevention, exposure, and elimination of cases concerning production and service disparity. Information which is crucial for decision making is always under control and is being analyzed for its actuality. The company`s activity is settled down on the basis of mutually advantageous, equal and open cooperation with business partners. Copyright © 2010 OÜ Lynx IT. All Rights Reserved.