Employee Login Client Login Employment F.O.C.U.S.™ Support Services You are here: Home / F.O.C.U.S.™ Support Services Service-Centric Security Solutions In the security industry, system downtime can cause negative consequences. Tech Systems, Inc. is dedicated to mitigating this risk through the delivery of F.O.C.U.S.™ Support Services. We are committed to protecting our clients’ credibility and their organization’s security investment. We’ll even guarantee results. Preventative Maintenance Inspections help to identify potential system failures. We address these failures by remediating the system immediately. In the event of an outage, we’ll respond on-site within a guaranteed time frame (typically within 4 or 8 clock hours). Once on-site, we won’t leave until your system is fully functional. We don’t just say it; we can prove it. As an ISO-9001 certified organization, our performance is audited by a 3rd party. Preventative Maintenance & Training Pre-scheduled inspections Test system components Proactive repairs and replacements Prevent system downtime Frequency based upon client needs Unlimited operator training Guaranteed onsite response Response time is guaranteed in either clock-hours or business hours Anticipated delay requires immediate escalation in accordance with company policy Failure to respond in the allotted time will result in a credit memo to the client Guaranteed 100% functionality System repairs and replacements are completed during initial service visit Technicians remain onsite until complete system functionality is restored In the event that functionality cannot be restored, a credit memo will be issued to the client Check Out Our Performance Metrics F.O.C.U.S.™: FOR OUR CLIENTS ULTIMATE SATISFACTION® Learn More CONTACT INFO 4942 Summer Oak Drive Buford, GA 30518 (800) 875-TECH (8324) – Toll Free (770) 495-8700 – Local (770) 495-1882 – Fax WHY US Why Tech Systems Service Areas Security Design Our Certifications Alliance Partners Press SERVICES F.O.C.U.S.™ On Service Managed Services Professional Services Support Services System Remediation SOCIAL LINKS Alabama Lic.#0897, Alaska Lic.#102921, Arizona, Arkansas Lic.#1287, California Lic.#883345, Colorado, Connecticut, Florida Lic.#EG13000289, Georgia, Illinois, Kentucky, Louisiana Lic.#F983, Massachusetts, Michigan Lic.#3601206946, Mississippi Lic.#15024359, Nebraska, New Jersey Lic.#34BX00015300, New York Lic.#1200290296, North Carolina Lic.#1047-CSAA, Ohio, Oklahoma Lic.#AC1216, Oregon CCB #201954, Pennsylvania, South Carolina, TennesseeLic.# 992, Texas Lic.#B11937, Virginia Lic.#11-3444, Utah © Copyright - Tech Systems, Inc. | Atlanta SEO by M16 Marketing