facebook instagram Call: 0333 320 8612 Email: hello@halo-connect.com Help & Support Home » Complaints Procedure The Halo Tech Group Connect Complaints Procedure We aim to deliver the very best service to our clients and work hard to ensure we maintain strong relationships. However, mistakes do happen and problems can occur but it’s how you deal with them that’s’ important. What to do If you are unhappy If you are unhappy with any service or contract you have with us, please email help@thehalotechgroup.com . Our office hours are Monday to Friday between 08.30am and 5.00pm excluding Bank Holidays. If you tell us you are not happy with the way we dealt with your enquiry or delivered a service, we will do our best to sort things out immediately. If we cannot do this, we will keep you informed about how long we expect to take to sort the matter out for you. If you are still not satisfied, please ask to speak to a department manager. If you prefer, you can write to us explaining why you are unhappy and we will endeavour to respond within 30 working days. Our address Is: The Halo Tech Group Marshall House, Preston, PR1 2QD We carefully monitor complaints so that we can avoid making the same mistakes again. If something goes wrong, we want you to tell us. Then we can put it right and make sure the same thing doesn’t happen to someone else. Independent Dispute Resolution We are a member of the CEDR: This is an independent dispute resolution service approved by the industry regulator for dealing with unresolved complaints from domestic or small business customers. Small businesses in this context are defined as those undertakings for whom up to ten individuals work. If you are an eligible small business and are still unhappy 8 weeks after you have given us the chance to resolve your complaint, you can refer the matter to the CEDR. We may refer you to the independent dispute resolution service, if we cannot resolve the matter for you. In this case, we would issue a “deadlock letter”, which allows the CEDR to look at your complaint earlier than 8 weeks after you have raised it with us. For the attention of: Director of Dispute Resolution Services Address: CEDR Services Limited 70, Fleet Street, London, EC4Y 1EU, United Kingdom Other Information The Office of Communications (Ofcom) is the regulator for the UK telecommunications industry. They make sure communications companies meet their obligations under telecoms and competition laws and regulations. Their contact details are: Post: Office of Communications Riverside House, 2A Southwark, Bridge Road, London SE1 9HA Phone: 0300 123 3333 or 020 7981 3040 Textphone: 020 7981 3043 Fax: 020 7981 3333 Website: www.ofcom.org.uk Customer Services Contact Us Help & Support Latest News & Events Our Partners Customer Information Our Plans Halo Connect Features Our Integrations Customer Testimonials Policies & Terms Privacy Policy Cookie Policy Opt Out Of Marketing Complaints Procedure Terms & Conditions Call Plans Hosted Call Rates Halo Mobile Powered by O2 Halo Mobile Powered by Vodafone Contact The Halo Tech Group Call Now 0333 320 8612 Email Us hello@thehalotechgroup.com The Halo Tech Group Ltd is regulated by the financial conduct authority reference FCN942598 Chain Caul Way, Preston Docks, Lancashire, PR2 2TL © 2021 The Halo Tech Group. The Halo Tech Group. Website by Northern Monkey Creative Media facebook linkedin Close Menu