All Systems Operational Connectivity Operational SMS Products Operational Voice Products Operational Programmable Conversations & Channels Operational Website - Frontend and User App Operational Inbox Operational Flow Builder Operational Omnichannel Chat Widget Operational Numbers (API & Telserv.nl) Operational Scheduled Maintenance Maintenance on smpp03.messagebird.com Dec 2, 10:00-10:15 CET Maintenance on smpp03.messagebird.com on 02.12.2021 between 09:00 AM and 09:15 AM UTC. We will perform general maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 02.12.2021 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp03.messagebird.com during the maintenance. Connections will be re-established automatically. We advice to establish and maintain multiple binds to our other SMPP servers, which are: smpp01.messagebird.com (35.204.9.113) smpp02.messagebird.com (35.204.29.87) Posted on Nov 24, 14:59 CET Maintenance on smpp02.messagebird.com Dec 6, 10:00-10:15 CET Maintenance on smpp02.messagebird.com on 06.12.2021 between 09:00 AM and 09:15 AM UTC. We will perform general maintenance to one of our SMPP servers, namely smpp02.messagebird.com (35.204.29.87) on 06.12.2021 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp02.messagebird.com during the maintenance. Connections will be re-established automatically. We advice to establish and maintain multiple binds to our other SMPP servers, which are: smpp01.messagebird.com (35.204.9.113) smpp03.messagebird.com (35.204.127.67) Posted on Nov 24, 15:07 CET Maintenance on smpp01.messagebird.com Dec 7, 10:00-10:15 CET Maintenance on smpp01.messagebird.com on 07.12.2021 between 09:00 AM and 09:15 AM UTC. We will perform general maintenance to one of our SMPP servers, namely smpp01.messagebird.com (35.204.9.113) on 07.12.2021 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp01.messagebird.com during the maintenance. Connections will be re-established automatically. We advice to establish and maintain multiple binds to our other SMPP servers, which are: smpp02.messagebird.com (35.204.29.87) smpp03.messagebird.com (35.204.127.67) Posted on Nov 24, 15:09 CET System Metrics Month Week Day Website Dashboard - Average response time 223 ms 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 250 500 API REST - Average response time 314 ms 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 500 1000 API Voice - Average response time 198 ms 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 200 400 Website Dashboard - Uptime 100% 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 50 100 API REST - Uptime 100% 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 50 100 API Voice - Uptime 100% 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 50 100 SMPP Server 01 - Uptime 100 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 50 100 SMPP Server 02 - Uptime 100 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 50 100 SMPP Server 03 - Uptime 100 12:00 15:00 18:00 21:00 25. Nov 03:00 06:00 09:00 0 50 100 Past Incidents Nov 25, 2021 No incidents reported today. Nov 24, 2021 No incidents reported. Nov 23, 2021 No incidents reported. Nov 22, 2021 No incidents reported. Nov 21, 2021 No incidents reported. Nov 20, 2021 USA intermittent delays on delivery/DLRs Resolved - This incident has been resolved. Nov 20, 03:51 CET Investigating - We are currently experiencing degraded delivery performance to US Cellular, USA (MCCMNC: 311580), and this may result in delayed message delivery to this network. We are working with our operator partner to resolve the issue, and we will update this status once we have verified resolution. Nov 19, 17:19 CET Nov 19, 2021 Delays on WhatsApp message processing Resolved - This incident has been resolved. Nov 19, 19:18 CET Monitoring - We've observed that WhatsApp messages are being processed as normal again. We're monitoring the situation. Nov 19, 19:08 CET Identified - We've identified the issue as being an incident on the Facebook platform. Our engineering teams are closely monitoring all affected traffic. Some customers may experience delay on messages to and from their channels. No messages are lost. Nov 19, 18:45 CET Investigating - We're currently investigating reports of delays on WhatsApp message processing. Nov 19, 18:38 CET Twitter messages are delayed by approximately 20 minutes. Resolved - Our internal monitoring indicates that previously observed delays on the twitter platform are gone and that the channel is working properly. This incident is now resolved. Nov 19, 08:07 CET Monitoring - We have not observed delays since 04:54 UTC. We will continue to monitor over the next hour or until Twitter provides an official status update. Nov 19, 07:19 CET Investigating - We are investigating delays on sending messages through Twitter. Our internal services do not show any sign of performance degradation. We believe that this is introduced by the Twitter platform. We will continue to investigate. Nov 19, 06:21 CET Nov 18, 2021 Conversations Database maintenance Completed - The scheduled maintenance has been completed. Nov 18, 21:15 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 18, 21:00 CET Scheduled - Database upgrade maintenance scheduled on the 18.11.2021 between 21:00 and 21:15 PM CET to improve our overall database performance. Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed. No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected. Nov 15, 12:41 CET Nov 17, 2021 Issues with loading the Omnichannel Widget Resolved - This incident has been resolved. Nov 17, 20:59 CET Monitoring - We've implemented a fix and are observing that widgets are loading as normal. We're monitoring the situation. Nov 17, 20:31 CET Update - We're continuing to investigate the issue and are working to resolve it. At this time customers may still observe that the widget is not loading, or partially loading. In addition, for some customers, languages other than English may not be available, and their widget will fall back to the English language. Nov 17, 20:00 CET Update - We are continuing to work on a fix for this issue. Nov 17, 15:48 CET Update - We are continuing to work on a fix for this issue. Nov 17, 13:44 CET Update - We are continuing to work on a fix for this issue. Nov 17, 12:31 CET Update - We've identified the source of the issues and are working to provide a resolution. Next update in 60 minutes, or earlier upon significant change. Nov 17, 10:39 CET Identified - We've identified the source of the issues and are working to provide a resolution. Next update in 30 minutes, or earlier upon significant change. Nov 17, 10:03 CET Investigating - We're currently investigating reports of issues with loading our Omnichannel Widget. We observe that, in some cases, languages will not load and the English version is loaded instead. In addition we observe that, under some circumstances, the widget will not load. Nov 17, 09:47 CET Delays on inbound and outbound Email API Resolved - This incident has been resolved, we apologise for any inconvenience this has caused. Nov 17, 16:46 CET Monitoring - A fix has been put in place and delayed messages are being delivered. Our team continue to monitor this incident. Nov 17, 16:13 CET Investigating - We are currently investigating an issue that is causing some delays on our email channel for inbound and outbound traffic. Nov 17, 16:00 CET Nov 16, 2021 REST API not available Resolved - This incident has been resolved. Between 17:35 and 18:08 UTC our SMS (REST) API was not able to accept SMS messages, and customers were not able to login to the MessageBird Dashboard. Nov 16, 21:28 CET Monitoring - Our REST API and Dashboard are fully available to customers again. We're monitoring the situation. Nov 16, 19:15 CET Identified - We've identified what's causing our REST API and Dashboard to not be available and working to restore service. Next update in 30 minutes, or earlier on recovery. Nov 16, 19:10 CET Update - We are continuing to investigate this issue. Nov 16, 18:57 CET Update - We're continuing our investigation into our REST API not being available. We will provide an update in 30 minutes. Nov 16, 18:55 CET Investigating - We're currently investigating reports of our REST API not being available to customers. Nov 16, 18:47 CET Flow Builder Alerts were not sent Resolved - Today, we observed that the customers of Flow Builder were not receiving alert notifications, while the evidence is that those alerts should have been triggered. The analysis has shown that the alerting functionality has not been working correctly from November 2nd until November 16th (10:45:44AM CET), during which the customers didn't receive any alerts. At this moment, the issue is resolved. We believe that the tolerance to delays or missed notifications triggered by Flow Builder Alerts functionality should be close to zero. We apologise to our customers who are relying on this functionality in their operations for not delivering a stable service. In the upcoming days, actions will be taken to make sure that this issue doesn’t happen again. We’re also going to make sure that the detection time for this type of system outage is lowered to the scale of minutes. Have a great day! The Flow Builder Tribe @ MessageBird Nov 16, 10:30 CET USA intermittent delays on delivery/DLRS Resolved - This incident has been resolved. Nov 16, 00:49 CET Investigating - T-Mobile, USA (MCCMNC: 310260, 310160) is currently experiencing network issues, and this may result in delayed delivery to this network. We are working with our operator partner to resolve the issue, and we will update this status once we have verified this resolution. Nov 16, 00:35 CET Nov 15, 2021 No incidents reported. Nov 14, 2021 No incidents reported. Nov 13, 2021 No incidents reported. Nov 12, 2021 WhatsApp message processing delayed Resolved - This incident has been resolved. Nov 12, 04:26 CET Investigating - We are currently investigating the issue Nov 12, 03:51 CET Nov 11, 2021 No incidents reported. ← Incident History Powered by Atlassian Statuspage