0 HOME > Returns RETURN If the item ordered does not meet your expectations, you have the option of exercising your right of withdrawal within 30 days of receiving your order. Here's the procedure to follow: Go to your SWEET-PANTS account to get your return slip and return label. Log in to your account and go to the "Orders & Returns" tab. Select the corresponding command Click on the "Return Products" tab. Select the items to return, the quantities and the reason for the return (in order to facilitate the processing of your return by our teams), then click on "Continue". An amount of € 6 will be deducted from the reimbursement corresponding to the return costs. Once your request has been validated, you will receive a confirmation email and you will be able to print your return slip and your return label which will be available in your customer account. Note: Exchanges are not possible. We will refund the returned items. PREPARE THE PACKAGE: Items to be returned must be intact, in perfect condition for resale and preferably in the original packaging and with all labels. After having carefully prepared your package, slip your return slip inside, you can then stick the return label on your package. Attention free return only in France. You can return multiple orders in the same package. All you have to do is stick a return label on the outside of your package and put all the good returns inside. RETURN THE ARTICLE. Depending on the delivery method chosen: At home: you can drop off your package at a post office. Chrono Relais: also to be left at the post office In all cases, we advise you to keep the dispatch slip stamped by the post office or signed by the merchant as proof of dispatch. If you are returning a product from another country, please return your products at your expense to the following address: NC logistics - SWEET PANTS e-commerce returns service 17 avenue du Noyer à la malice 95380 LOUVRES If you are returning a product from another country, please return your products at your expense to the following address: NC logistics - SWEET PANTS e-commerce returns service 17 avenue du Noyer à la malice 95380 LOUVRES REIMBURSEMENT TERMS Refunds for items ordered online can only be made if the items are returned to the warehouse in the condition in which they were sold and within 15 days of the delivery date. Any items returned for a refund after 15 days cannot be refunded and will be returned to you. You will be refunded within 15 working days after receipt of your package. Vous pourrez suivre directement l’acheminement de votre retour dans votre espace client ou sur le site collisimo.fr ou chronopost.com (vérifier les sites) Vous recevrez un e-mail de confirmation une fois le remboursement effectué. Les Produits devront être accompagnés de tous leurs accessoires. Dans le cadre de ce droit de rétractation, les Produits retournés qui s'avèrent incomplets, abîmés, salis ou lavés, sweet-pants.com se permet de refuser de rembourser les produits retournés, ou d’appliquer une décote au montant du remboursement. Si les conditions susmentionnées sont remplies, sweet-pants.com remboursera l’Acheteur, dans un délai de 7 jours ouvrés maximum à compter de la date de réception du colis par sweet-pants.com, les sommes versées par l’acheteur. It is up to him to keep all the evidence of this return. sweet-pants.com therefore advises the Purchaser to return the items by registered or COLISSIMO type tracked shipment or by any other means allowing proof of re-shipment. These proof of shipment must include the following information: recipient's address, date of shipment, order number and package number. SECURE PAYMENT RETURN 15D CONTACT@SWEET-PANTS.COM SUBSCRIBE TO THE NEWSLETTER REGISTER CUSTOMER SERVICE SHOPS LEGAL NOTICE FOLLOW US © 2021 Sweet-pants.com by Wetrust Interactive .