Iowa Regional Utilities Association Operations System Operation According to Iowa Department of Natural Resources regulations, each community operating a public water system must retain a certified operator responsible for system operations. Small communities are experiencing increasing difficulty in hiring and retaining a qualified operator. IRUA can assist small communities with this challenge under a contractual service agreement. IRUA has certified water distribution system operators, certified water treatment plant operators, and certified wastewater operators on staff available to assist communities. Affidavit Operation A number of rural communities throughout Iowa have knowledgeable staff who understand the mechanics of their system but may not have the required licensure or certification. In special cases, IRUA will act as the “operator by affidavit” for these communities at minimal cost to the city. Programs and Services > Operations / Water Management / Wastewater Management Important Announcements See our home page for outage information. To verify and/or update your contact information for planned or emergency outages - please click on the link below or call 1-800-400-6066 during business hours. For more detailed information regarding SwiftReach - Swift911 - click here. Online Payment Options Online Bill Pay Powered by: ACI Payments, Inc. **Please note: Clicking on link above will direct you to the ACI Payments, Inc.® website. Privacy Policy Contact Information Toll Free: 800-400-6066 Office Hours: Monday-Friday 7:30 am - 4:00 p.m. Click for more © Copyright 2017 Iowa Regional Utilities Association, All Rights Reserved This Institution is an Equal Opportunity Provider and Employer Designed and hosted by Iowa Solutions