Sign in Menu CUSTOMER SERVICE We want you as a member of Refunder.se to feel 100% satisfied. Our support team is therefore ready to help you with your questions. Below you will find the answers to the most common questions we usually get. If you have made a purchase that has not been registered in your member account, we ask you to click on the button and fill in the form and we will help you as soon as possible. If you do not find the answer to your question or need further help, do not hesitate to contact us at support@refunder.se ! Our customer service is staffed Mon-Fri 8-17. Matters received on weekends and other red days are answered next weekday. Are you missing a purchase? If you have shopped via us but still have not had your purchase registered in your member account, you can report this and we will process it as soon as possible. Click here to report Frequently asked questions & answers to our Customer Service The most common questions Does it cost anything to be a member? How much refund do I get? How can I ensure that my purchases are registered with you? I forgot to go via Refunder when I made my purchase, is it possible to re-register? How do I get my money paid? How long does it take before I receive my money? I can not log in to my account? How can I be sure that my refund is registered? How does it work with Discount Codes and Refunds? I have made a purchase via Refunder but it is not visible in my account. What am I doing now? What happens if I return a refund for which I received a refund? Why has my purchase been denied? The refund button does not come up or does not work, what do I do then? I have a question that has not been answered here. Hittar du inte svar på din fråga? Kontakta oss gärna på support@refunder.se I samarbete med OM REFUNDER.SE Få återbäring på alla dina online-köp som du gör via e-handlarna här på Refunder.se. Som medlem hos oss får får du alltid pengar tillbaks oavsett andra erbjudande, utförsäljningar eller realisationer (gäller ej vid användande av rabattkod från t.ex. rabattkodssajter), man kan alltså kalla oss för "Grädden på moset" Refunder, en del av Bonnier REFUNDER AB Birger Jarlsgatan 41A 111 45 Stockholm Org. nr: 556885-1884 E-post: support@refunder.se Bli medlem nu! Gratis medlemsskap 539 välkända butiker Pengar tillbaka på dina onlineköp ÖVER 3400 PERSONER HAR SAGT SITT More than 90% of our users recommend Refunder to others with a top rating of 8.8 out of 10 on Trustpilot. Refunds give you real money back! Shop from 539 stores Refunds will be reimbursed for your purchases We share the compensation with you! Hannah Graaf tips! Self-employed, runs Femme.se & agent for JOOLZ Hannah Graaf tips: Become a member today and get money back on all your online purchases! Free membership Shop from 539 well-known stores Money back regardless of other discounts Connect with Facebook Or join by email Sign up By registering, I accept the terms and conditions and thereby agree to the processing of personal data within the Bonnier Group. Already a member? Sign in Refund from 539 affiliated stores: Refunder.se - Sweden's largest cashback site Refund, part of Bonnier