Algotech Contact centers Unified Communication IP telephony Unified Communication Network solutions Call recording Videoconferencing Unified Voicemail SIP and traditional IP end devices Enterprise class solutions Services Case study Home page Products and services Unified communication Print it out Unified Communication Easily accessible communication is a key requirement for success in today's competitive world. Therefore, it is important not only to provide an actual method of conversation, but most importantly, both sides must be easily reachable. Today's telecommunications systems focus not only on the basic pillars of communication such as hardware, terminal equipment and connection availability, but also on the application side. The development of analog and digital telephony, wireless technologies and VoIP have optimized the communication methods used today. IP telephony, which is considered a standard today, allowed us to save money when building systems, reduce the price for telephone calls, allowed us to create separate offices (for example, working at home), facilitated the construction of business continuity centers, Unified Communication - UC represents the next step in the development of communication. UC is a human-centered communication system. Therefore, this does not mean that one specific telephone number must be available, but the person to whom that number belongs must be available, whether he is near the phone, sitting in front of the computer, working outside the company or on his way to work. This person can be contacted not only by his regular landline phone, but also by his mobile phone, e-mail, instant messaging (IM), SMS, etc. The essence of UC is to provide all possible contact methods for one specific number. Facilitating communication and enabling the choice of the communication channel (voice, video, text) depends on the known reachability of the person using the device. Information about the presence of the right recipient can be used to select the preferred type of contact or communication method, but also to enable the selection of the right moment of contact. This enables us to be sure that the other person will not be disturbed during the meeting, and on the other hand, that person can let the caller know that, for example, they will be available in two hours. If you work on your own computer, you may prefer to be contacted via your instant messenger. Or, you may not want to be disturbed at all, so the other person may choose to email you or leave a voicemail message for you to reply later. All these methods improve communication - increase reachability and optimize the moment at which you can contact a given person. The end result is increased productivity, simplified business processes, and increased customer satisfaction. Benefits: Ensuring the maximum level of reachability through the use of various communication channels User activity state publishing option Maintaining business continuity - ability to communicate in emergencies and disasters Shortening the reaction time and thus increasing customer satisfaction Increase in employee productivity Improve the transparency of communication spending Lowering the cost of maintaining and providing telecommunications services Algotech offers: Implementation of UC-oriented telecommunications solutions Expand your current telecommunications system by adding the appropriate UC products Professional services and integration of communication applications Maintenance and operation of the UC solution Language EN CZ SK HU SR PL RO JP SI Site Map RSS Terms of use of the website 2011 © Copyright Algotech . All rights reserved.