The Lead Activation Hub We believe in business-driven technology rather than technology-driven businesses. That’s why our platform is a unique combination of Marketing and CX - after all, both should have the customer at the centre. Your browser does not support the video tag. TRY IT YOURSELF byside marketing cloud An end-to-end digital marketing toolbox, designed with flexibility in mind. With our Marketing Cloud we are able to score and qualify leads, build audiences, personalise and optimise experiences on the web and mobile applications. KNOW MORE byside cloud contact centre Scalable and performance-oriented, our solution was born out of the need to unify web and contact centre experiences. Provide a better customer experience, optimise agent efficiency and improve ROI. KNOW MORE What makes the Lead Activation Hub stand out? It closes the gap between Marketing, Sales and Customer Experience #1 Easily attribute non-digital sales to digital investments While companies can easily spot which campaigns achieve the best results, many struggle to factor in offline sales, be it in-store or call centre. For an attribution model to associate data and calculate the precise ROI of a campaign you need to create a connection between the point of sale and the platform where the model is defined. BySide solves this gap by sharing real-time information with the advertising ecosystem and analytics platforms (DMPs and campaign managers for display, search, social, affiliates, etc). #2 Get access to end-to-end reporting, from visit origin to contact outcome If your company depends on assisted or consultative sales you probably know how difficult it is to create a single report combining lead origin and contact outcome information. BySide’s platform gives you access to custom dashboards and reports that gather relevant information from the entire funnel, such as conversion type, IVR choices, contact centre teams that handled the calls and contact result. #3 Use contact outcomes as a data source for web personalisation Interactions through the contact centre are one of the best opportunities to get valuable customer insights. Use the contact outcome information as a basis for lead nurturing processes and to design your script. With BySide, call wrap-up data can be used to create profiles and segments to customise your website content, without the need for complex integrations. #4 Use online contextual data to empower customer service agents Provide your operators information on the customer's website journey stage, contextual information about the products on the shopping cart, its recommended products (NBO - Next Best Offers), and other data that enhances customer service performance. #5 Automatically prioritise contacts based on their qualification When your contact centre is working at full steam, it is important to be able to efficiently prioritise the most relevant calls. By connecting BySide's automatic call distributor (ACD) with web campaign tracking, it’s possible to prioritise calls that are more likely to convert. #6 Don’t give up on your current stack: integrate! With BySide you don’t need to replace your entire stack to take advantage of what the Lead Activation Hub has to offer. Fill in the gaps of your existing marketing and CX workflows by integrating your specific solutions with our platform, so you can have everything you need in just one place. #7 And finally… Don’t have the resources to make it work? We’re by your side to help Most of all, BySide is more than a simple platform: we deliver strategy, execution and business results. Our methodology, the 5 step Lead Activation Framework, was developed over more than a decade working with corporate businesses and gives you the assurance that you will bring in results, see your profits increase and use BySide on a daily basis, to optimise your campaigns and digital efforts. GET STARTED You can take our word for granted, here’s what our customers say In this challenging period, Byside has been a strategic partner for TAP. Their solutions have improved our sales processes and digital experience. I highly recommend Byside for their professionalism, proactivity and excellence. Cibelle Ribeiro TAP Miles&Go Operations Manager TAP Air Portugal Lead Activation What is Lead Activation For Telcos For Banking For Retail Platform Lead Activation Hub Marketing Cloud Cloud Contact Centre Service Company About Us Our Story & Vision Our Customers Careers Contact Us Privacy Policy Cookie Management Our website uses cookies to improve your browsing experience, evaluate how you use our content and to offer products and services that are aligned with your preferences. By clicking “Accept” you are accepting our Cookie Policy. You may opt-out at any time using the toggle on our Cookie Management page. ACCEPT