Home Visiting your hospitals Our services Our care & support Get involved Charity Get in touch Home » Our services » Patient Advice and Liaison Service Patient Advice and Liaison Service We offer advice and support for patients, carers and relatives on all aspects of your care and experience in our hospitals. It’s a free, informal and confidential service that can help you with: feedback and suggestions on how we can improve our care and services saying thank you and passing on compliments to staff raising a concern/making an informal complaint advice about how to make a formal complaint I want to raise a concern, how can PALS help me? We will: aim to resolve any concerns or problems you have as promptly as possible listen to your views and comments aim to instigate changes to improve our services guide you through the Trust’s formal complaints process if you feel your concerns have not been resolved satisfactorily give you information about external independent services who can assist you if you want to make a formal complaint. Responding to your complaint We’ll acknowledge your letter within 3 working days and aim to provide you with a full response within 25 to 40 working days. Routine NHS services are currently under pressure due to the COVID-19 (coronavirus) pandemic. This may mean that it will take us longer than usual to respond fully to your complaint. Please note that we’ll fast track any concerns raised in your complaint that affect immediate patient care to ensure we act urgently. Patient Advice and Liaison Service patient information Advice and supporting information Contact Patient Advice and Liaison Service 01296 316042 Monday to Friday, 9am to 4pm bht.pals@nhs.net Contact 01296 315000 for all hospitals and services 01296 316042 for our Patient Advice and Liaison Service (PALS) (9am to 4pm, Monday to Friday. Email bht.pals@nhs.net) facebook-square- Bedford twitter-square- Bedford Useful information Our organisation Work with us Publications Get involved Accessibility Terms and conditions Press and media Privacy notice Contact us Our charity Birth choices Children and young people Research & innovation Publications © 2021 | Site by Phew Close COVID-19 safety measures remain in place Safety measures remain in place in our Trust – Visitor restrictions still apply and everyone in our hospitals is required to wear a facemask, maintain social distancing and follow NHS safety measures. Cookies on this sites This website uses cookies to help us improve your user experience. Our cookie policy explains what we use cookies for and why. If you continue to use our website, you will be providing your consent for us to use cookies. Read Cookie Policy I accept cookies from this site