RVA Burger Menu Richmond Quick Links VIRTUAL CITY HALL SOCIALS PAGE CITY NEWS BACK TO DEPT Contact Us Address: 900 E. Broad Street Richmond, VA 23219 USA Hours: Mon - Fri (8 a.m. - 5 p.m.) Phone No. 804-646-6430 Email: Ask Public Works Who We Are Public Works is organized around the following primary service units: Engineering & Technical Services Operations Management Administrative and Support Services General Services Our primary responsibilities regarding services to external customers - citizens and businesses of the city of Richmond - involve transportation and cleanliness. That's why we often say that Public Works keeps Richmond looking good and on the go! DPW Mission Statement The City of Richmond Department of Public Works mission is to provide a clean, safe and healthy environment. DPW Values Accountability Teamwork Respect Training Communication Consistency Professional/Organizational Growth DPW Vision Statement The Department of Public Works will become the organizational leader in customer satisfaction by improving communication, assuring organizational alignment and affecting positive change while preserving our national accreditation. Customer Value Proposition The Department of Public Works strives for excellence while providing safe, quality and efficient services in a fiscally responsible manner. Emergency Response In the event of an emergency, such as an accident with injuries or a crime in progress, please call 9-1-1. Public Works plays a vital support role in any declared emergency, such as snow removal or fallen trees and limbs during inclement weather. We help manage transportation, refuse, and other logistical issues that may arise during local or regional emergencies. Administration Accreditation Awards Mr. Public Works Footer menu Accessibility Auditor Reports FOIA Privacy Policy RVA 311 Tech Issues Emergencies: Call or text 911 Non-Emergency Police: Call (804) 646-5100 Report issues at rva311.com Information and Non-Emergency Services: Call 3-1-1 900 E. Broad Street, Richmond, VA 23219 Hours: Monday - Friday, 8am - 5pm Mayor Levar Stoney Select language Select Language English Afrikaans Amharic Arabic Armenian Bengali Bosnian Chinese (Simplified) Filipino French Haitian Creole Hindi Hmong Italian Khmer Korean Kurdish (Kurmanji) Lao Mongolian Myanmar (Burmese) Nepali Persian Portuguese Punjabi Russian Somali Spanish Sudanese Swahili Thai Turkish Urdu Uzbek Vietnamese Yoruba Zulu RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción, llame al 804-646-0145.