SDLC Partners Menu Go Case Studies Major Dental Plan Fast-Tracks Website Transformation with Advanced Tech Home Case Studies Major Dental Plan Fast-Tracks Website Transformation with Advanced Tech Abstract: Modernizing a National Dental Insurance Carrier’s Digital Experience A national dental insurance company with 45+ years’ experience wanted to transform their members’ digital experience via a modern website. A technical overhaul would provide an opportunity for the dental carrier to streamline the member experience, enhance website navigation, and offer seamless access to various search and account features within a more engaging user interface. “The combination of a collaborative team, Agile mindset, and the technical knowledge SDLC Partners brought to the table delivered an engaging hub for customers on a quick deadline. SDLC brought the right team to ensure this client’s project succeeded, and we could not ask for much more.” Jim Fyrster Director of Product & Technology Solutions Highmark Health The Challenge: Keeping Up with Modern Consumer Digital Expectations State-of-the-art technologies have revolutionized healthcare portals. As a national dental insurance plan serving over seven million members, the client needed to give its website a major technical overhaul to stay competitive and meet industry standards for member experiences while providing enhanced member service and support features. In addition to the front-end upgrade, the client was keenly interested in migrating their Content Management System (CMS) to a best-in-class solution. Lastly, they needed to turn the project around quickly and collaborate tightly to ensure integration with existing systems, as well as industry sales cycles. INTELLIGENT AUTOMATION FOR HEALTH PLANS: 3 OPTIONS FOR STREAMLINING CLAIMS PROCESSING & PROVIDER CREDENTIALING Read Insight The Solution: Building a Robust, Scalable, and Modern Member Experience SDLC Partners brought together a balanced team of business and technical professionals to deliver on this time-sensitive engagement. Though the project was complex, the execution plan was simply to ensure that the project team could create incremental product deliverables to the client continuously throughout the project. Three features drove the team’s success: A two-week preparatory sprint accelerated kickoff by gathering necessary information, completing technical foundation activities, and solidifying the delivery plan with minimal deviations. We utilized Adobe Experience Manager Single Page Architecture Design and Angular 9, enabling the team to develop 30+ complex components and templates that would allow for scalability. Easily structured components and templates would enable the team to build hundreds of pages quickly. The SDLC-client team leveraged iterative methodology and Agile principles to continuously deliver value, enabling the team to re-align and adjust without disrupting the project timeline. The Results: Keeping Pace with Industry and Consumer Requirements Digital transformation of this national dental payer’s website enables a more engaging member experience while streamlining and delivering just the right information and services the customer expects. The client’s progress is driving improved metrics like increased member visits, improved search results, new online accounts, increased Find A Dentist searches, and less need for members to call customer service to answer their time-sensitive questions. How Could Your Digital Experience Better Meet Customer Demand? Our team of business, design, technology, and industry professionals will support your digital evolution from start to accelerated finish. Contact Us Share this page on: Facebook Twitter LinkedIn Subscribe Related Case Studies Automating 80% of Reporting for Innovation & Improvement Projects Creating a Multi-tenant Identity Solution with a Single, Secure Login Utilizing Scrum, Co-Creation, and Human Centered Design Highmark Revamps Medicare Shopper Experience, Leveraging a Hybrid Cloud Implementation Strategy Actionable Insights Each Month News, client success stories, curated content. Request Sign Up We can help you ACHIEVE REAL RESULTS Contact Us About Us We deliver customized digital solutions to transform your business through our uniquely enabled talent, processes, and leadership. solutiondesk@sdlcpartners.com Actionable Insights News, client success stories, curated content. Sign up for our monthly newsletter. Request Sign Up Our Headquarters One PPG Place, Suite 3200 Pittsburgh, PA 15222 412.251.0848 Find Us: Pittsburgh, PA Follow Us: Facebook Twitter LinkedIn © 2021 SDLC Partners, L.P. | Privacy Policy