Household Accessibility tools My account Your bill Your water Love Yorkshire Get in touch Help paying your bill We don’t want anyone to worry about paying for the water they need. If you’re struggling to pay, there’s immediate short term and longer-term schemes you can apply for. See how we can help Home Bill & account Help paying your bill Payment holidays Can’t make this month’s payment? If your circumstances have changed and you’re struggling to pay your bill, or you’re concerned you might struggle in the future, please don’t worry. You can apply for a payment holiday if: your income has stopped and you need to pause your payments your income has significantly reduced and you need to lower your payments for a while you're unable to get out to pay your bill. Apply for a payment holiday Ongoing help Are your bills mounting up? We’ve got a range of ongoing help schemes you can apply for: WaterSure If you have a water meter, claim an income-based benefit, claim Universal Credit and need to use extra water because you have a medical condition or three or more children, you might be able to get help with our WaterSure scheme. Apply for WaterSure (PDF download) WaterSupport If you have a low household income and your annual water bill is more than £430, you might be able to get help with our WaterSupport scheme. Apply for WaterSupport (PDF download) Community Trust If you have arrears with Yorkshire Water between £50 and £2000 and at least one priority debt, you might be able to get an award towards water arrears. Apply for a Community Trust Award (PDF download) Water Direct If you receive a deductible income-based benefit, we can take payments directly from your benefits. Less hassle, less worry! Call us to apply on 0345 1 299 299 Resolve If you’re struggling to catch up on previous water bills, our Resolve scheme could help you be debt-free so you can continue paying your water bill in affordable amounts. Call us to apply on 0345 1 299 299 Not sure which is for you? No problem. Check out our frequently asked questions at the bottom of this page for more information or give us a call and we'll help you find the right scheme. Call for advice on 0345 1 299 299 More ways to cut your bill If you're not eligible for any of our schemes or you want to save more money, here are some other ways you can cut your bills: Water meters Depending on water usage and how many people are in your home, you could save money with a water meter. See if you could save with a water meter Save water A few small changes can make a difference and save lots of water, which will cut your utility bills. Start saving water Talk to us If you’re struggling to pay your water bill, we're here to help. Give us a call on 0345 1 299 299 and we can discuss the best way forward for you. We’re open 8am – 6pm Monday to Friday and 9am - 3pm Saturday. Other people who can help If you're struggling with more than just your water bill. You can also get free independent advice from StepChange, National Debt Line or your local Citizens Advice. Frequently asked questions I've applied for a Yorkshire Water support scheme, what happens next? How do I apply for a payment holiday with Yorkshire Water? Can I get help with my water bill if I use a lot of water because of a medical condition or home dialysis? Can I get help with my water bill if I have a large family? Can I get help with my water bill if I have a low income? Can I get help if I have Yorkshire Water debt or arrears? I've applied for a Yorkshire Water support scheme, what happens next? After we receive your application and any supporting documents, we'll be in touch within 5 working days to discuss the next steps. Company information Our Business Plan Our performance Our charges News and media Public Affairs Our policies About us Get involved Careers Water Bidding Market Your Water online community Legal stuff GDPR Modern Slavery Act Accessibility Cookie settings Legal Privacy policy Talk to us Our contact information Tell us about good customer service Supplier queries Sign up to our mailing list © Yorkshire Water 2021 Cookies on our website We use cookies to make our website work and to make it better. Please click “Accept all cookies” if you're happy for us to use cookies on your device. If you'd like to manage the cookies we use, click "Manage my cookies"Read our Cookie Policy Manage my cookies Accept all cookies