Waverley Housing Viewing Options A A A Home Property Search Tenant Zone News & Events About Us Contact Us Satisfaction Surveys 2021/22 Library Complaints Complaints Feedback Reactive Repairs Annual Gas Service Major Works Settling-In Visits Anti-Social Behaviour Home Feedback & Complaints Complaints If you are unhappy with any aspect of the service you receive from Waverley Housing then we want you to tell us so that we can try to put things right. Your comments are important because they help us to improve our services. If you would like to make a complaint you can do so by: Telephoning us on 01450 364200 In person – at our office at 51 North Bridge Street, Hawick, TD9 9PX Email us at info@waverley-housing.co.uk Completing the contact form below No matter how you decide to make a complaint, we will treat you equally and with respect. For information on how our complaints process works read our Complaints Handling Procedure. You can download a copy of our most recent Complaints Report here. Significant Performance Failures A significant performance failure will occur when Waverley Housing fails to do something, or takes action that will put our tenants’ interests at risk. It will normally relate to a failure to meet our legal requirements or tenant commitments and it will affect many or all of our tenants. A significant performance failure will relate to services provided to tenants, for example Waverley Housing fails to carry out health and safety required, such as annual gas safety checks. When a service failure affects only one tenant or a small number of tenants then this will be dealt with as a complaint. For further information on Significant Performance Failures read the Scottish Housing Regulator’s leaflet. For more information on raising concerns about a landlord click here to be directed to the Scottish Housing Regulator website. Contact Us Fields marked with an * are required Name * Address * Email * Message * Share page Tweet Print Print Email a friend Email Selecteer een taal Nederlands Afrikaans Albanees Amharisch Arabisch Armeens Azerbeidzjaans Baskisch Bengaals Birmaans Bosnisch Bulgaars Catalaans Cebuano Chichewa Chinees (traditioneel) Chinees (vereenvoudigd) Corsicaans Deens Duits Esperanto Ests Fins Frans Fries Galicisch Georgisch Grieks Gujarati Haïtiaans Creools Hausa Hawaïaans Hebreeuws Hindi Hmong Hongaars Iers Igbo IJslands Indonesisch Italiaans Japans Javaans Jiddisch Kannada Kazachs Khmer Kinyarwanda Kirgizisch Koerdisch Koreaans Kroatisch Lao Latijn Lets Litouws Luxemburgs Macedonisch Malagasi Malayalam Maleis Maltees Maori Marathi Mongools Nepalees Noors Odia (Oriya) Oeigoers Oekraïens Oezbeeks Pashto Perzisch Pools Portugees Punjabi Roemeens Russisch Samoaans Schots Keltisch Servisch Sesotho Shona Sindhi Sinhala Slovaaks Sloveens Soendanees Somalisch Spaans Swahili Tadzjieks Tagalog Tamil Tataars Telugu Thai Tsjechisch Turkmeens Turks Urdu Vietnamees Wels Wit-Russisch Xhosa Yoruba Zoeloe Zweeds Mogelijk gemaakt door Translate [mc4wp_form] Working with you Twitter Facebook Quick Links Site Map | Terms & Conditions | Privacy Policy | FAQ’s | Staff Area | Library COPYRIGHT © 2021 WAVERLEY HOUSING Site questions and comments to: webmaster@waverley-housing.co.uk Scottish Charity Number: SC026231 Registered Office: 51 North Bridge Street, Hawick, Scottish Borders, TD9 9PX Property Factor Registration Number: PF000271 Registered in Scotland Number: 115066 We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More