INFORMATION ON THE CORONAVIRUS COVID-19 In Binter we have decided to go further and demonstrate our commitment to all our customers by making reservation changes for all our flights more flexible, which will allow you to decide without haste and more calmly if you want to postpone your trip to the time you prefer. We are doing our best to ensure connectivity on the routes we operate with the maximum safety and cleanliness conditions, for which we have followed, all the guidelines of the competent authorities since the beginning of this situation, even increasing them with new reinforcement measures. Below you will find more detailed information about our new preventive measures against COVID-19, improvements in the conditions of flight changes and other information of interest. Frequently Asked Questions Preventive health measures More flexibility for flight changes More flexibility for conditions - BinterMás programme Air travel REQUIREMENTS FOR FLYING What general measures do I have to comply with to be able to travel? You should avoid going to the airport if you have symptoms compatible with COVID-19, or have been in close contact with people with this disease. Click here to access important information that you should take into account when planning your trip. In addition, following the instructions given by the Ministry of Transport, Mobility and the Urban Agenda in accordance with BOE 384/2020, the use of surgical or superior protection masks that cover the nose and mouth is mandatory for all users of public air transport (valve masks are not permitted). An exception to this requirement may be made for people with respiratory problems or those who have a doctor's prescription and certify that they cannot wear a mask. In case of non-compliance by the passenger, it will not be possible to allow boarding. In any case, the recommendations and obligations dictated by the competent health authorities must be respected during any trip. What do I need to travel between the Canary Islands? Must I wear a face mask before boarding the aircraft? What requirements or controls must be met to fly to the Canary Islands from abroad? What are the requirements for flying to Funchal (Madeira)? Could I travel to Porto Santo? What are the requirements to travel to Nouakchott (Mauritania)? What requirements are there to travel from Nouakchott (Mauritania) to the Canary Islands? What are the requirements to travel to Dakar (Senegal)? What requirements are there to travel from Dakar (Senegal) to the Canary Islands? What are the requirements to travel to Agadir? What requirements are there to travel from Agadir to the Canary Islands? What are the requirements to travel to Laayoune? What requirements are there to travel from Laayoune to the Canary Islands? Are the airports in the Canary Islands operating normally? Could I travel to Zaragoza (Aragón)? Could I travel to Pamplona (Navarra)? Could I travel to Asturias? Could I travel to Vitoria (Basque Country)? Could I travel to Jerez de la Frontera (Andalusia)? Could I travel to Murcia? Could I travel to Santander (Cantabria)? Could I travel to Vigo (Galicia)? Could I travel to Palma de Mallorca (Balearic Islands)? Could I travel to Region of Murcia? Can I travel to France (Lille, Toulouse, Marseille) from the Canaries? Can I travel from France (Lille, Toulouse, Marseille) to the Canaries? Can I travel to Italy (Torino, Venezia) from the Canaries? Can I travel from Italy (Torino, Venezia) to the Canaries? PREVENTIVE HEALTH MEASURES Since the beginning of the health crisis caused by COVID-19, we have reinforced all our protocols and procedures to ensure the safety of passengers, strictly implementing all the guidelines set by the authorities and the European Aviation Safety Agency (AESA). We continue to implement measures to ensure travel safety and allow passengers to make flight-related arrangements in the most comfortable way. You can consult all the detailed information here. Cleanliness and hygiene Essential services Donations MORE FLEXIBILITY FOR FLIGHT CHANGES If my flight date has passed, do I lose my reservation? How do I request a change? Until when can I change the date of my reservation? Are refunds possible for tickets that have been cancelled due to force majeure? What are the new conditions for changing my fare? Is it necessary to contact Binter before my flight date to request the change? How do I know what kind of rate I have? How can I make the change? What is the relaxation of tariff conditions? On which routes can passengers benefit from the relaxation of fare conditions? What advantages does this new policy offer customers? MORE FLEXIBILITY FOR CONDITIONS - BINTERMAS PROGRAMME If my BinterMás points are past their expiry date, do I lose them? When making changes to tickets purchased with BinterMás points, what are the new conditions? How can I make the change? Where can I check my points about to expire? Disclaimer The information that we offer on this page is not binding and Binter is not responsible for the decisions that are taken based on the information provided. Binter has compiled the data from public and private sources in order to inform its clients. Given the variable nature of this information, we cannot guarantee that it is updated at all times, for this reason we recommend that our passengers inquire on the official pages of each Autonomous Community or competent National Authorities in relation to the applicable rules in each case before the start of your trip. Información Equipaje de mano Equipaje facturado Menores no compañados Animales a bordo Servicios Check-in Online Mis reservas Extracto de puntos Compra de puntos Info Corporativa Concursos Revista NT Noticias Queremos conocerte BinterMás Cómo funciona Ventajas Empresas asociadas Preguntas frecuentes © BinterCanarias Aviso legal | Privacidad | Cookies Configuración de cookies