Home Contact Downloads fast to Organization (071) 516 14 15 Care at home Living with care Services and Courses Expertise Work at Vacancies ActiVite as an employer Newsletter Flex work Volunteers Week of Care and Welfare Work at "You have to stand firm and be flexible, but at the same time you can mean so much to someone. The other day a client thanked me so sincerely, then you realize that again". Rachel van Tongeren, Caretaker 3IG Vacancies in home care In home care you are flexible and independent. Read more >> Vacancies in nursing homes You work together a lot in a nursing home. Read more >> Vacancies for apprenticeships At the ActiVite Academy you can learn and work at the same time! Read more >> Font size Upwards together for the best care

Home Contact Downloads fast to Organization (071) 516 14 15 Care at home Living with care Services and Courses Expertise Work at Complaints procedure Are you not completely satisfied? Mission vision Quality framework Central Client Council Innovation Supervisory Board Organization chart Partners ANBI status St. Steunfonds Basiszorg Client information Complaints procedure Terms and Conditions Privacy We do our best to meet your expectations as far as possible. However, you may not be completely satisfied with ActiVite. We would like to hear this from you, so that we can resolve the situation with you. What can you do if you are not satisfied? First, discuss this with the employee who provides the care to you. You will probably be able to find a good solution with him or her the fastest. If you feel that this does not lead to a solution, there are the following options: Team manager You submit your complaint in writing or by telephone to the responsible team manager. He or she will work with you to find a good solution. Team managers are easily accessible by telephone via our Customer Contact Center (KCC). Do you live in one of our residential service centers? Then you can of course drop by the team manager! Complaints officer You can also choose to contact our complaints officer. She will assist you to resolve your complaint satisfactorily. You can reach the complaints officer by telephone or in writing, via telephone number (071) 516 14 15 or in writing by sending a message to: ActiVite Attn the complaints officer PO Box 149 2350 AC Leiderdorp Disputes Committee In the unlikely event that you are not satisfied with the solution that the employee, team manager or our complaints officer has reached for you, you can have your complaint handled by the Nursing and Birth Care Committee. Download the brochure about the complaints procedure here Font size Upwards together for the best care