Members Employers Providers Brokers COVID-19 Information and Alerts X HAVE A HEALTH OR WELLNESS QUESTION? Look no further than our Online Health Library! Learn More > MEMBERS PLANS From managed care plans to high deductible health plans and everything in between, Health New England offers a range of plans to meet the needs of individuals and employer groups. NEED INSURANCE? We offer a number of plans that meet creditable coverage requirements through the Health Connector. We’re here to help you to choose the plan that’s right for you. MEDICARE When you become eligible for Medicare, you have some important choices to make. See why many seniors in Western Massachusetts choose Health New England's Medicare Advantage. MASSHEALTH The BeHealthy PartnershipSM is a MassHealth plan for the Medicaid population in and around Holyoke, Northampton, Springfield and Westfield. INDIVIDUAL & EMPLOYER GROUP MEMBER RESOURCES Provider Search Use our search tools to find participating primary care providers, specialists, hospitals, pharmacies, eyewear providers and more. Learn More > Care Management Health New England’s Care Management programs help members facing long-term health challenges through education and support. Learn More > Member Portal Health New England's member portal makes it easy to manage your health care. From viewing your medical claims and family deductibles to managing your mail preferences, you will have quick access to the information you need. Learn More > Frequently Asked Questions Health insurance can be complex. At Health New England, we try our best to make it simple. But we know that there are still things that need further explanation. We are here to help. Learn More > Forms Looking for a form? Our Forms Library is the place to go. Learn More > Pharmacy The right prescription medicine can be the key to getting and staying healthy. That means choosing the best medicines for your health and safety—and getting those medicines how and when you need them—really matters. Learn More > findhelp findhelp, formerly Aunt Bertha, is a social care network platform that connects people to verified social care providers that serve their community. Teladoc As a Health New England member, you have 24/7/365 access to Teladoc for phone or online video consultations with certified physicians. Health Services Our team of nurses, social workers, care coordinators and behavioral health experts are here for you. Cost of Care Calculator Estimate your share of costs for many common medical services so you can plan your expenses before you even schedule your appointment. Wellness Manage stress, lose weight, stop smoking, zero-in on your goals, and cook healthy meals. Complementary and Alternative Medicine (CAM) Services Enjoy discounted access to an alternative therapy choice, with an average savings of 20 to 25 percent off of the provider's typically billed charges. Prescription Drug Look Up Health New England's prescription drug coverage includes many brand name and generic prescription medications. Use the Drug Lookup to find the level of coverage for your prescription drugs or to determine if a new drug prescribed to you requires prior authorization or step therapy. Health Plan and Benefits Benefits and coverage overview for your Health New England plan. HNEPlus Did you know that with Health New England, your member ID card gets you access to the HNEPlus Discount Program? Explore these great discounts MemberMatters Newsletter MemberMatters is our news site for members on HNEtalk.com. Here, you’ll find the most current news and information as it relates to your relationship with Health New England. Whether it’s updated plan information and guidelines, health-related news or community events – you’ll find it all on HNEtalk! Learn More > Announcements Periodically, we post important member updates and information. Stay informed and check the announcements page often. Learn More > Covered Preventive Care Services Health New England covers the following preventive care services at no cost to our members when they seek care from in-network providers. Some of these services are also covered as part of routine physical exams, well visits and annual gynecological exams. For a comprehensive listing of Health New England covered preventive care services: Learn More > Member Resources We are proud to be your neighbors! You get your coverage here, your claims paid here, and your questions answered here – by members of your own community. We’ll help you really understand your plan and get the most out of your benefits. Health New England offers a network of high-caliber physicians, hospitals, medical centers and specialists throughout Western and Central Massachusetts, and in parts of Connecticut. Whether you are getting a routine checkup, filling a prescription, or in need of emergency services – at Health New England, we make it easy for you to get the quality care you are looking for. We are also committed to keeping health care information simple and easy to access. If you are looking for Medical Policies or other resources, you'll find them here. Learn More > Health New England One Monarch Place, Suite 1500 Springfield, MA 01144 - 1500 Hours of Operation: 8:00 a.m. - 5:00 p.m. Member Services Hours: 8:00 a.m. - 6:00 p.m. Monday - Friday Walk-In Hours: Due to COVID-19, we are not accepting walk-ins at this time. 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