Solutions Products Customers Company Resources TOGGLE DROPDOWN CONTACT US Connected Experience Cloud Know what your customers need now Your customers expect you to know them. In the past, that’s been costly and difficult. Not anymore. Lucidworks Connected Experience Cloud (CXC) lets you capture insights from every customer action and apply them to any workflow. Play Video Capture signals and context Every click, view, query, add-to-cart, purchase, and support ticket holds seeds of insight. Lucidworks CXC captures those signals to decipher context across all customer channels. Understand customer intent Online and in-store, context is always changing. Lucidworks Connected Experience Cloud actively uncovers context-aware behavioral intent based on each customer’s recent activity. Find and apply insights Meaningful insights drive genuine moments of delight. So, from click-to-cart to customer service, Lucidworks Connected Experience Cloud makes it possible to find and apply the most relevant insights in all the right moments. Deliver moments of delight Lucidworks CXC doesn’t stop once the insights have been captured. It connects your employees and customers to what matters most—informing the moments of delight that keep your users coming back. CXC for commerce Delight customers with uniquely personal experiences that connect the whole journey from product discovery to conversion to support. Our AI-powered commerce solutions increase conversions and boost average order value. EXPLORE COMMERCE SOLUTIONS CXC for service Great service matters more than ever. Learn about our personalized service solutions, including contact center software for better call deflection and increased agent effectiveness solutions, all leading to happier customers. EXPLORE SERVICE SOLUTIONS CXC for your workplace Enterprise search that adds knowledge, not just more information. Lucidworks Connected Experience Cloud allows you to power knowledge management applications to get your individual employees the right answers at the right time, every time. EXPLORE WORKPLACE SOLUTIONS Look who’s already delivering delightful, connected experiences LEARN MORE ABOUT OUR CUSTOMERS Events and resources ON-DEMAND WEBINAR Align Digital Experience Strategy and Tech Investments to Fuel Growth Better digital experiences go hand in hand with revenue growth, profitability and long-term customer loyalty. WATCH NOW BLOG 10 Considerations for Choosing an Adobe Search & Promote Alternative Search has moved beyond simple keywords to delivering personalized digital experiences. Here's what to consider when replacing Adobe Search & Promote. READ NOW BLOG Build Semantic Search at Speed Learn more about using semantic machine learning methodologies to power more relevant search results across your organization. READ NOW Give your employees the advantage Are you ready to unlock the knowledge hidden within your workforce? Fill out the form to contact us, and let’s get started. 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Yes No SEND Explore more solutions Commerce Put an end to high bounce rates and low order values. Customer Service It’s an asset, not a liability Workplace Unlock the wisdom hidden within your workforce 235 Montgomery St. Suite 500 San Francisco, CA 94104 Facebook LinkedIn Instagram Twitter YouTube Github © 2021 Lucidworks Legal Agreements Privacy Policy Company Press Careers Contact Annual Conference Connector Awards Connected Experience Cloud Lucidworks Fusion Customers Partners Blog Events Documentation REQUEST DEMO We Value Your Privacy SETTINGS NextRoll, Inc. ("NextRoll") and our advertising partners use cookies and similar technologies on this site and use personal data (e.g., your IP address). If you consent, the cookies, device identifiers, or other information can be stored or accessed on your device for the purposes described below. You can click "Allow All" or "Decline All" or click Settings above to customize your consent. 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