Online banking Register Log on Support Contact us Personal Support Savings and investments Changes to your savings accounts Changes to your savings accounts Changes to laws or banking regulations can affect your savings accounts and other banking services. We always alert you to any changes in your account's terms and conditions, and we also update this page regularly to clearly communicate any changes. This page shows the latest changes to our savings accounts. Changes to savings accounts with passbooks From 29 March 2022, we’ll no longer be supporting Santander passbooks in our branches. This means you won’t be able to use your passbook with your savings account from this date. What is replacing your passbook? If you want to keep banking in our branches, from today you can ask in branch for a cash card which you can use at our counters or cash machines. If you don’t want cash machine access, we can turn it off for you. You can also ask for a wallet in any of our branches. You can then use it to store your mini statements so that you can keep track of your balance and recent transactions. If you prefer to keep using your account from home, you can use Online and Mobile Banking. You can be confident your money is secure when using your account online as we use the highest standards of security in our technology and how we guard your identity. If you don’t have Online Banking, you can sign up here. Why are we stopping passbook use? If you’ve used your passbook recently, you’ll have noticed that it can be very slow to carry out transactions and update your passbook. These alternative options should remove this type of problem. We also want to make sure that you can get to your money at any time, these options give you more ways to do this in a way that’s convenient for you. Don’t worry, your account number won’t change and if you never use your passbook there’s nothing you need to do. To continue using your account in branch Just speak to us the next time you’re in branch and we can offer you a cash card or a wallet for storing your paperwork. To use your account from home If you don’t use Online Banking already you can sign up today. Joint savings accounts If you have a joint account where both account holders have to authorise transactions, from 29 March 2022 this will change. Either account holder will be able to make transactions without needing the signature of the other. Accounts in trust If you hold an account in trust, we won’t be able to give you a cash card. You’ll still be able to use your account in any of our branches though. Just bring along your account number and some identification such as your driver’s licence. See a full list of the ID we can accept If you don't have a passbook account We have to let every customer with a banking or savings account with us know about this change as it’s a change to the General Terms and Conditions. So, if you’ve had a letter about it but don’t have a passbook account there’s nothing you need to do. How does Online Banking compare to the cash card? Online and Mobile Banking Transfer to an alternative account online Print full statements (Online Banking only) Make transfers between accounts online (Online Banking and mobile banking app) Make payments from your account online (Online Banking and mobile banking app) Cash card Withdraw cash at a cash machine, in branch or at a post office Print mini-statements at a cash machine Print mini-statements and make transfers and payments in branch You can see all of this information in 'Changes to savings accounts with passbooks' (133 KB) Changes to historic Charity Investment, Treasurer’s Instant Saver and Treasurer’s Savings accounts Changes to Easy ISA and Inheritance ISA Changes to your Terms and Conditions Changes to your Data Protection Statement Changes to ISA Saver, Help to Buy: ISA and Junior ISA (Issue 1) Reduction to the Bank of England base rate Was this helpful? Yes No Ask us a question We'll help you get the answers you need Ask now Do your banking online Ways for you to manage your money without leaving home Find out more Protecting your money My money? My info? I don't think so! Footer menu About Santander UK Branch locator Branch appointments Support Accessibility Site map Privacy policy Cookie policy Fraud and security Financial results Santander Careers Service status Welsh language policy Modern slavery statement Santander Universities Santander websites Santander events Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. 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