Sign in or Sign-up Home Featured Articles White Papers Case Studies Products White Paper Leveraging Online Shopping, Omnichannel Service, And Personalization For A New Season Of Customer Expectations Source: Radial After a challenging 2020 holiday season, retailers are preparing for another round of holiday shopping in 2021, this time with the hope that some amount of normalcy will return to consumer spending and shopping behavior. According to one study, the COVID-19 pandemic was the reason 58% of consumers shopped online instead of in-store during the holiday season in 2020.1 As more shoppers are inoculated against COVID-19, there may be a resurgence of in-store shopping. But most retail organizations also recognize that holiday shopping may never be the same. Operational models like curbside pickup, home delivery, and buy-online-pickup-in-store (BOPIS) are popular, with some stores considering making them at least semi-permanent. Consumers have also changed, becoming more channel-agnostic in their shopping habits than in years past. This report explores the trends that are shaping the 2021 holiday retail season and what they mean for retailers in the coming months and beyond. It also provides suggestions for how retailers can prepare for this year’s holiday shopping season, apply forward-thinking solutions, and draw insights from the hard-earned lessons of 2020. VIEW THE WHITE PAPER! Log In Signing up provides unlimited access to: Free Sign Up Radial Contact The Supplier Contact Details Company Profile MORE FROM Radial How To Guide For Doing BOPIS And Curbside Pickup Right The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been a retail industry trend for several years now. That trend... 2021 Holiday Planning Prepare for a holiday season that will be like no other. Hear from fellow retailers on how they are preparing to navigate shipping and supply chain challenges, as well as labor shortages. Plus,... A Look Back: Experiences Retail Shoppers Want As the Covid-19 pandemic spread across the globe, retail and eCommerce shopping changed dramatically. Rather than browsing shelves and purchasing products in person, customers transitioned to online... Preparing For 2021: What To Do Now For Success With a continuation of Covid-19 and new political policies on the horizon, we’re likely in for an interesting year. But that doesn’t mean we need to be reactive. In fact, there are many... The Cyber 5 Holiday Report How the peak shopping weekend shook out during this unique holiday season. Find out how a later Amazon Prime Day coupled with merchants earlier holiday discounts impacted the kick-off to the holiday... Scaling New Heights? Data Reveals Retailers’ Challenges, Opportunities In Scaling Their Businesses Retail Supply Chains Take On Pandemic-Era Challenges How To Build A Tech Ecosystem That Creates Great Customer Experiences Online Consumer Insights Report Dropshipping As An Effective Fulfillment Strategy 3 Benefits Of Outsourcing Your Supply Chain Is Your Business Prepared For The Agile Age? 5 Keys To Perfecting Your Retail Strategy Learn more Got it! Subscribe Newsletter Advertise Ad Specifications Media Kit Request Editorial Article Reprints Editorial Submission Guidelines IRT Magazine Archive Retail Executive Magazine Archive (Pre-Mar 2018) Contact Us Contact Us Work For Us Meet The Team Copyright © 1996-2021 VertMarkets, Inc. All Rights Reserved. Terms of Use. Privacy Statement. Subscriber Request Form. Don't sell my information