Horizon Bank Log In Menu Call us: (866) 914-2265 INFORMATION Complaint information If you have not contacted us about the issue, we would appreciate an opportunity to resolve the matter prior to you filing a complaint. You may reach us through the contact information below: Main Office Horizon Bank 600 Congress Avenue, Suite 400 Austin, Texas 78701 Mailing Address Horizon Bank P.O. Box 685133 Austin, Texas 78768 Telephone Numbers Main: (512) 637-5730 Toll-free: (866) 914-2265 Email customer.service@horizon.bank Don’t send confidential information over email. Horizon Bank is chartered under the State of Texas and, by state law, is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against Horizon Bank, SSB, should contact the Texas Department of Savings and Mortgage Lending through one of the means indicated below: In Person or by Mail Texas Department of Savings and Mortgage Lending ATTN: Consumer Complaint Division 2601 North Lamar Boulevard, Suite 201 Austin, Texas 78705-4294 Telephone Number (877) 276-5550 Fax Number (512) 936-2003 Website CONTACT (866) 914-2265 Contact Us NAVIGATION Business Personal Mortgage Center Why Horizon? Contact INFORMATION Accessibility Banking Complaint Information Documents & Forms Privacy Policy Security STRATA HELPFUL LINKS Community Careers News FAQs Lockbox Service Remote Deposit System Secure Messaging © 2021 Horizon Bank