Help Desk Expand All Accessories Are any of the existing handset accessories compatible with the Iridium Extreme® handset? What accessories are currently packaged with the Iridium Extreme®? Accounts How do I know if my SIM is active? What are Iridium per minute charges? Where can I go to obtain information on Iridium prepaid services? How do I check my prepaid balance? Batteries Can I use the USB port to charge my Iridium 9555 handset? Where can I find information on batteries? Data (General) Can I make a dial-up call using my Palm Pilot? Can I dial into my Internet Service Provider using an Iridium phone? Can any items within the Data Kit be purchased separately? Does Iridium currently support Windows 8.1 for data use with satellite phones? Is there any way to increase the speed while downloading web pages? Why do some web pages take a long time to download? Data Services Can I send Short Burst Data messages with the 9555 handset? Can I use my existing Iridium phone for a data call? Can I use Google Earth with Iridium Data services? Do I need a special modem driver to make an Iridium Data call? Can I use my Kyocera phone to make Iridium World Data Service calls? How do I use the Iridium 9555 as a modem in a dial-up configuration on my computer? How do I send data with handhelds such as Palm or iPAQ devices? Does Iridium support high-speed VSAT systems? Is there any way to connect Iridium to a Mac computer? What is the difference between Dial-Up Data and Direct Internet Data? What is the rate of speed for each Iridium Data Service? What is included in the Iridium Data Kit? Where do I call for Customer Service on Iridium World Data Service and/or the Data Kit? Dial-Up Data Does Iridium Dial-Up Data Service support Apple Macintosh computers? How do I make sure my modem properties are set to the correct values (Windows 2000)? Does Iridium recommend any specific Internet Service Provider? How do I make sure my modem properties are set to the correct values (Windows 95/98/ME/NT)? How do I connect a USB computer to the serial port of my phone? My handset seems to stop transferring data while connected. How do I fix this problem? My phone is registered but I can't establish a dial-up data connection. How do I fix this problem? My handset says "Data Call in Progress," but nothing seems to happen. What is causing this problem? Why do I sometimes have difficulty completing dial-up data calls to countries outside of North America? Why do I have difficulty maintaining a connection to certain ISPs? Direct Internet Can I still use Direct Internet 2? Can I still use the DI 1.0 software? Can I use a USB to serial adapter with DI 2.0? Do I need any special equipment to use Direct Internet 3? Can I use the Direct Internet 3 software on my PDA? Do I need to configure the Direct Internet 3 with a special number to dial? Does Direct Internet 3 software work in a Macintosh Environment? Can I use the Direct Internet 3 Dial-Up Network Connection to access RUDICS? Do I have to uninstall the Direct Internet 2.0 software? Do I need any special equipment to use DI 2.0? Do I need to use the Data Modem Menu on my Iridium 9555 phone to use Direct... Can I use the Direct Internet 2.0 software on my PDA? Do I need to configure the DI 2.0 software with a special number to dial? How do I obtain direct Internet Software? How do I correctly uninstall Direct Internet 2.0 Web Accelerator? How do I connect to Direct Internet 3 from another COM port on my PC? Does the Direct Internet 2.0 software work with Apple Macintosh computers? How do I uninstall the Direct Internet 2.0 software? What do I need to use Direct Internet 3? I have been using D 1.0. Can I get my money back for the DI 1.0 software? What are the system requirements for DI 2.0? When Direct Internet 2.0 Web Accelerator starts, a dialog appears warning that another application is using port 25 or port 110. What does this message mean? What are the usage costs for Direct Internet 3? Where can I find more detailed information or troubleshooting tips for Direct... I have a Direct Internet 2. Do I need to upgrade to Direct Internet 3? What operating systems are supported by Direct Internet 3? What is the difference between RUDICS and Direct Internet 3? What protocols does DI 2.0 accelerate? When should I upgrade to Direct Internet 3? My handset seems to stop transferring data while connected. What is causing this problem? What are the usage costs for DI 2.0? What protocols does Direct Internet 3 accelerate? What is accelerated in Direct Internet 3? I have DI 1.0. Do I need to upgrade to DI 2.0? What is Direct Internet 3? How much does the DI 2.0 software cost? What if I am not using a protocol that Direct Internet 3 accelerates, will it... Is Direct Internet 2.0 supported on Windows Vista? What other features does Direct Internet 2.0 offer? What browsers are supported by Direct Internet 3? My phone is registered but I can't make a Direct Internet connection. How do I fix this problem? How much does the Direct Internet 3 software cost?... What if I am not using a protocol that DI 2.0 accelerates? Will it still work? What is Direct Internet 2.0? What are the system requirements for Direct Internet 3? Why are email and FTP acceleration disabled when installing Direct Internet 3 Web Accelerator Which browsers is DI 2.0 compatible with? Why is Iridium replacing DI1.0? Why is web browsing faster in Direct Internet 3 than Direct Internet 2? Where can I find the Direct Internet 2.0 Software download? Which e-mail programs are supported by Direct Internet 3? Why does my Internet connection keep dropping while I am using Direct Internet? Why are email and FTP acceleration disabled when installing Direct Internet 2.0 Web Accelerator? Which phones can use Direct Internet 3? Why can't I open specific websites when Web Accelerator is enabled? Why do I need Direct Internet 2.0? Why is Iridium replacing Direct Internet 2? Why do some Java applets (such as games on www.pogo.com) not work when using Web Accelerator? Will Iridium provide an email service with Direct Internet 2.0? Why do some Java applets (such as games on www.pogo.com) not work when... Why is my phone registered but I can’t make a Direct Internet 3 connection? Which operating systems can DI 2.0 be installed on? Where can I get the Direct Internet 3 software? Why do I need Direct Internet 3 software? Which email programs is DI 2.0 compatible with? Which phones can use Direct Internet 2.0? Emergency Services Can I dial "911" on an Iridium satellite phone? Does Iridium support International SOS? Does Iridium have contingency plans in the event of blackouts and emergencies? How reliable is the Iridium network in the event of a natural disaster? How do I configure my Iridium GO!'s SOS button to use the GEOS service? Equipment Can a user set it up to send location- based updates via SMS and SBD simultaneously from the Iridium Extreme®? Are any of the existing handset accessories compatible with the Iridium Extreme® handset? Are the Location Based Services (LBS) and Emergency SOS enhancements only available on the Iridium Extreme®? Can Caller ID be disabled on the Iridium handset? Can I send a CANNED message to one GPS quick list recipient from my Iridium Extreme®? Can I still use my Kyocera phone? Can I activate either a prepaid or postpaid card for my Iridium Extreme®? Can I safely use my Iridium phone in blast or explosives areas? Can I still purchase one-way pagers from Iridium? Can I use the USB port to charge my Iridium 9555 handset? Can the emergency message be cancelled once the user hits the red button or enables it through the Iridium Extreme® handset? Can I use my mobile/cellular phone number with my satellite phone? Does a customer have to use LBS or SBD with a Iridium Extreme® or can they use it as just a regular phone? Can multiple Iridium Extreme® handsets be registered with the portal? How can I get my handset repaired? How do I obtain a login and password for the portal for my Iridium Extreme®? Does iridium offer an alternative to the SPOT Satellite GPS Messenger? Does utilizing the LBS and Emergency SOS features impact the talk time and standby times of the Iridium Extreme® battery? How do I obtain “admin” rights for the portal for my Iridium Extreme®? Does Iridium offer weather charts and/or GRIB file transfer capabilities? How do I store numbers to my Iridium Extreme® SIM card? How do we/field update the firmware on the Iridium Extreme® units? Does Iridium sell or support GSM cellular cassettes? How do I access the portal for my Iridium Extreme®? How can I test that my satellite phone is working properly? How do I transfer/copy my current phonebook to my new Iridium phone? Does the IP65 rating that the Iridium Extreme® received , mean the handset can be submerged in water? How do I de- register my phone with the portal via the Iridium Extreme® handset? How do I view my Iridium phone number on the 9505A handset? How do I disable the Rotate and extend notification on my 9505 handset? Outside of the LBS and Emergency SOS features, is the functionality of the Iridium Extreme® similar to the Iridium 9555? What are the primary features of the Iridium Extreme® handset? What are the ideal temperature conditions for the Iridium handset? If a user is registered with the Iridium Extreme® portal, will they send location updates via SMS along with their SBD messages? Is the Iridium World Time Converter still supported? Is there a limit to the number of people that can be logged into a subscriber’s account within the Iridium Extreme® portal? If the message sent from the portal to the Iridium Extreme® exceeds Iridium’s 160 character limit, will I still receive the entire message? Is the Iridium Extreme® available in any other color? What accessories are currently packaged with the Iridium Extreme®? What makes the Iridium Extreme® more durable than the other Iridium handsets? When using a Portal on my Iridium Extreme®, what types of messages are sent via SMS vs. SBD? What key sequence do I use to register my phone with the portal via the Iridium Extreme® handset? What is the difference between the existing 911 emergency services currently offered by Iridium and this new Emergency SOS feature on the Iridium Extreme®? What is the difference between the GPS Quick List Option vs. Message Options on the Iridium Extreme®? If I have activated the “Emergency” feature on my Iridium Extreme® and it is programmed to call a phone number or an SMS message, how many calls will be placed to that number or SMS? With the release of the Iridium Extreme® and 9555, are older phones (such as the 9500 and 9505) still supported by Iridium? Will there be anything special in my call records to indicate an SOS message or call from my Iridium Extreme®? Where can I find the Declaration of Conformity for the 9505A? Will I be able to utilize a prepaid SIM card in the Iridium Extreme® handset for LBS and Emergency SOS services? Why does my Caller ID say "Private" when receiving a call from an Iridium phone? Will the *#578# always display the portal provider and their respective website? Who do I contact if I am having problems with the portal on my Iridium Extreme®? Why isn't my Qualcomm phone compatible with the Iridium network? Why are the LBS and Emergency SOS text messages not stored in the message “outbox” in the Iridium Extreme®? Will the Service Provider be responsible for performing the setup, registration, and administration functions for the subscriber in the portal? Why does my current location screen not display the “check in” option on my Iridium Extreme® ? Fax Services Can I send a fax using Iridium? General Can Caller ID be disabled on the Iridium handset? Can I call Iridium to get specific information on my account including technical support, billing, software updates, troubleshooting, account support, pricing inquiries, ordering parts, repair services and more? Can I keep my phone number if I change my Service Partner? Can I dial a toll free number from my Iridium phone? Did Iridium recall the Iridium Extreme®? How does a SIM Card PIN work? How can I purchase Iridium service? How do I obtain my PUK ( pin/personal unblocking key) and where can I find instructions on how to enter my PUK? I'm having long-distance connection problems. What other options do I have for contacting an Iridium satellite phone? Is Caller ID available as an optional add-on? Is Caller ID available on the DoD Gateway? What is the cost of Caller ID? Is Caller ID available? Is it possible to block Caller ID when calling from the Iridium satellite phone? What IT changes does my partner need to make to take advantage of Caller ID? Which devices are enabled with Caller ID? Whom do I contact if I require assistance with my DoD-issued Iridium phone? Iridium Phones Can a user set it up to send location- based updates via SMS and SBD simultaneously from the Iridium Extreme®? Are any of the existing handset accessories compatible with the Iridium Extreme® handset? Can a PDA be connected to the 9555 handset? Are the Location Based Services (LBS) and Emergency SOS enhancements only available on the Iridium Extreme®? Can Caller ID be disabled on the Iridium handset? Can I keep my phone number if I change my Service Partner? Can I send a CANNED message to one GPS quick list recipient from my Iridium Extreme®? Can I send & receive attachments on my Iridium phone? Can I activate either a prepaid or postpaid card for my Iridium Extreme®? Can I dial a toll free number from my Iridium phone? Can I use the USB port to charge my Iridium 9555 handset? Can the emergency message be cancelled once the user hits the red button or enables it through the Iridium Extreme® handset? Did Iridium recall the Iridium Extreme®? Does Iridium currently support Windows 8.1 for data use with satellite phones? Does a customer have to use LBS or SBD with a Iridium Extreme® or can they use it as just a regular phone? Can multiple Iridium Extreme® handsets be registered with the portal? How can I get my handset repaired? How do I obtain a login and password for the portal for my Iridium Extreme®? Please contact your Service or Portal provider for instructions for accessing the portal. Does utilizing the LBS and Emergency SOS features impact the talk time and standby times of the Iridium Extreme® battery? How do I obtain “admin” rights for the portal for my Iridium Extreme®? How do I store numbers to my Iridium Extreme® SIM card? How do I troubleshoot my handset? Why do I get a "Emergency Calls Only" message when I try to place calls? Why is my handset showing the wrong date and time? How do we/field update the firmware on the Iridium Extreme® units? How do I make and receive calls on my Iridium 9555? How do I know what countries I can take my phone into? How do I set up my Iridium 9555 for use? How do I access the portal for my Iridium Extreme®? What does the "Searching for Iridium" error message mean? How do I troubleshoot messages received when powering on my handset? How does a SIM Card PIN work? Why is my handset showing a "PIN Blocked" message? How do I obtain my PUK ( pin/personal unblocking key) and where can I find instructions on how to enter my PUK? How do I transfer/copy my current phonebook to my new Iridium phone? Does the IP65 rating that the Iridium Extreme® received , mean the handset can be submerged in water? Does Iridium intend to discontinue the manufacturing of the Iridium 9555 handset? How do I deregister my phone with the portal via the Iridium Extreme® handset? How accurate is the Iridium Extreme location (GPS) reporting? What features in the Iridium Extreme® handset are dependent on the use of a SIM? Outside of the LBS and Emergency SOS features, is the functionality of the Iridium Extreme® similar to the Iridium 9555? What are the primary features of the Iridium Extreme® handset? Is Caller ID available as an optional add-on? Is Caller ID available on the DoD Gateway? What are the primary differences between the Iridium Extreme® handset vs. the Iridium 9555 handset? What is the cost of Caller ID? If a user is registered with the Iridium Extreme® portal, will they send location updates via SMS along with their SBD messages? Is there a charge for sending position data from Iridium Extreme®? Is Caller ID available? Is there a limit to the number of people that can be logged into a subscriber’s account within the Iridium Extreme® portal? If the message sent from the portal to the Iridium Extreme® exceeds Iridium’s 160 character limit, will I still receive the entire message? Is it possible to block Caller ID when calling from the Iridium satellite phone? Is the Iridium Extreme® available in any other color? What accessories are currently packaged with the Iridium Extreme®? What type of handsets does Iridium offer? What makes the Iridium Extreme® more durable than the other Iridium handsets? What IT changes does my partner need to make to take advantage of Caller ID? When using a Portal on my Iridium Extreme®, what types of messages are sent via SMS vs. SBD? What key sequence do I use to register my phone with the portal via the Iridium Extreme® handset? What is the difference between the existing 911 emergency services currently offered by Iridium and this new Emergency SOS feature on the Iridium Extreme®? Is the 9555 compatible with a Mac? What is the difference between the GPS Quick List Option vs. Message Options on the Iridium Extreme®? If I have activated the “Emergency” feature on my Iridium Extreme® and it is programmed to call a phone number or an SMS message, how many calls will be placed to that number or SMS? What do the display messages on my phone mean? Will there be anything special in my call records to indicate an SOS message or call from my Iridium Extreme®? Which devices are enabled with Caller ID? Will I be able to utilize a prepaid SIM card in the Iridium Extreme® handset for LBS and Emergency SOS services? Will the *#578# always display the portal provider and their respective website? Who do I contact if I am having problems with the portal on my Iridium Extreme®? Why are the LBS and Emergency SOS text messages not stored in the message “outbox” in the Iridium Extreme®? Why does my current location screen not display the “check in” option on my Iridium Extreme®? Iridium Push-To-Talk At start-up or after switching from Phone Mode on Iridium Extreme PTT, "Waiting for Registration..." remains on the screen for an extended period of time. Why? Can I create my own PTT device using the Iridium Push-to-Talk service? Can I make traditional phone calls and use push-to-talk at the same time? Can I make emergency calls from Iridium Extreme PTT? Do I need an active SIM card to operate the Iridium Extreme PTT device? Can I use the SOS emergency feature when I am in PTT Mode? How do customers manage members and locations of their Iridium PTT talkgroups? How is coverage provided to talkgroups? What does the error message "Out of Talkgroup Area" mean? For how long will my voice be transmitted to other participants once I push the button? How many talkgroups can be provisioned per Iridium Extreme PTT device? How can organizations signup for the Iridium Push-to-Talk service? How fast is Iridium Push-to-Talk and how does the size of the message and geographic coverage affect delivery time? How do I set up GEOS for Iridium Extreme PTT? How durable is the Iridium Extreme PTT? How long does it take to start a talkgroup session? How many languages are supported on Iridium Extreme PTT? How large are the Iridium PTT talkgroups? How are talkgroups provisioned on the Iridium Extreme PTT? How does Iridium Push-to-Talk work? Is there a limit to the number of devices that can be part of a talkgroup on the Iridium PTT service? What does "Out of Talkgroup Area" mean when displayed on my Iridium Extreme PTT screen? What are the coldest and hottest temperatures at which the Iridium Extreme PTT device can operate? What accessories are currently packaged with Iridium Extreme PTT? What does "Talkgroup Refresh Failed" mean when displayed on my Iridium Extreme PTT screen? How soon after pushing the button am I granted the floor? What is the standby time of the battery versus talk time for both Phone Mode and PTT Mode of Iridium Extreme PTT? What is the audio delay from when it is spoken on one end and played back on the other? What products will be used with the Iridium PTT service? What is the Iridium Push-to-Talk Command Center? What is the “floor” in push-to-talk communications? What is the difference between the Iridium Extreme and the Iridium Extreme PTT? What is a talkgroup? Where can I buy the Iridium Extreme PTT device? What are the dimensions of the Iridium Extreme PTT device? The Iridium Extreme PTT will not stay in PTT mode with each start-up. Why? What accessories can I buy separately for Iridium Extreme PTT? What are the charges associated with utilizing the service for Iridium Extreme PTT? When will the Iridium Push-to-Talk service be available? What encryption is used for Iridium Push-to-Talk secure communications? What is Iridium® Push-to-Talk? How much does Iridium Push-to-Talk cost? What regions/countries will Iridium Extreme PTT be available? What is the weight of Iridium Extreme PTT? Where is the push-to-talk button? Why does my Iridium Extreme PTT display "No Talkgroups"? Where do I check for the latest firmware of Iridium Extreme PTT? Will the Iridium Extreme PTT device be compatible to work with other PTT devices developed by other companies? Where will there be demand for the Iridium Push-to-Talk service? Messaging Can I send messages to an Iridium subscriber anywhere in the world? Can I send a CANNED message to one GPS quick list recipient from my Iridium Extreme®? Can I still get text messages while on a data call? Do I need to select MDAs if I have an Iridium phone and pager? How does the user know whether the pager is able to receive the page via the satellite signal? How do I send an email message to my Iridium pager or phone? How do I know whether my pager is able to receive the page via the satellite signal? How do I know if I missed a message? How many messages can I send/receive? How do I access my personal/voice mailbox? How long will it take for the message to get to the user? I am unable to send SMS messages from my phone? What is the maximum number of messages that I can store in each folder of my pager? What is the longest message I can send? If the message sent from the portal to the Iridium Extreme® exceeds Iridium’s 160 character limit, will I still receive the entire message? Is it possible to manage the phone address book on my computer? What do I do if I receive a "Missed Message" notification? What happens when I reach my maximum number of messages? Why can’t I receive SMS messages on my Iridium 9555 handset? Will the Service Provider be responsible for performing the setup, registration, and administration functions for the subscriber in the portal? Phone Repairs Did Iridium recall the Iridium Extreme®? How can I get my handset repaired? How do I get my Iridium phone repaired? Registering Phone Where can I find troubleshooting information for messages on my phone display? Sales What are Iridium per minute charges? Satellite Network Can I use my satellite phone indoors? Does Iridium support Voice over Internet Protocol (VoIP)? How do I access information about the health of the satellite network? Does Iridium have any new products or services in development? Will the Iridium network still operate in the event of war? Will my current service be affected with the launch of Iridium NEXT? What is the operating frequency for Iridium Service? Will my satellite phone still function at higher altitudes? Service Partners Can multiple Iridium Extreme® handsets be registered with the portal? How do I get assistance for my Beam equipment? How do I become an Iridium Value Added Partner? How do I find the right Iridium Service Partner for my needs? What is a Value Added Developer (VAD)? I am an Iridium Dealer. Whom do I contact for support? What should I do if I am unhappy with my Iridium Service Provider? What is a Value Added Manufacturer (VAM)? What is a Value Added Reseller (VAR)? Will the *#578# always display the portal provider and their respective website? Who do I contact if I am having problems with the portal on my Iridium Extreme®? Will the Service Provider be responsible for performing the setup, registration, and administration functions for the subscriber in the portal? SIM Card Can I keep my phone number if I change my Service Partner? Do I need an active SIM card to use Iridium voice/telephony services? Can the SIM pin number be changed to a different number? How does a SIM Card PIN work? How do I obtain my SIM card pin code and instructions for entering? My phone says "Blocked" on the display? What is the function of the SIM card? How to place calls using a Crew Calling SIM in an Iridium Handset SMS Services I am a Telstra customer. Why can't I use SMS functionality with my Iridium phone? I am unable to send SMS messages from my phone? Is it possible to manage the phone address book on my computer? Why can't I send text messages to an Iridium phone through your website? Why are my SMS messages failing to send? Why can’t I receive SMS messages on my Iridium 9555 handset? How long will SMS messages remain queued for delivery? Solar Charger Can I use a Solar Charger to charge both my Iridium phone and my laptop computer at the same time? Troubleshooting How do I troubleshoot my handset? How do I troubleshoot messages received when powering on my handset? I am having some issues with my Iridium phone. What information can I provide to speed up the troubleshooting process? My phone says "Blocked" on the display? What do the service light indicators mean? I am able to call an iridium subscriber from my cell phone Why can’t I receive SMS messages on my Iridium 9555 handset? User Guides and Manuals Are user manuals available in languages other than English? How do I troubleshoot my handset? How do I troubleshoot messages received when powering on my handset? Where can I obtain user guides and manuals? Video and Imaging Solutions What does Iridium offer in terms of video and imaging solutions for the aviation industry? Voice Services Can I keep my phone number if I change my Service Partner? Do I need an active SIM card to use Iridium voice/telephony services? How do I make a call from an Iridium satellite phone to a landline phone located outside of the United States? How do I make a call from an Iridium satellite phone to another Iridium satellite phone? How do I make a call from an Iridium satellite phone to a landline phone located in the United States? How do I call a satellite phone from a landline without incurring high long-distance charges? How do I make a call from a landline phone outside of the United States to an Iridium satellite phone? How do I make a call from a landline phone in the United States to an Iridium satellite phone? What is +1 Access and how can I add it to my account? My phone says "Blocked" on the display? Is Caller ID available as an optional add-on? Is Caller ID available on the DoD Gateway? What is the cost of Caller ID? Is Caller ID available? Is it possible to block Caller ID when calling from the Iridium satellite phone? What IT changes does my partner need to make to take advantage of Caller ID? What are Iridium per minute charges? What is Two-Stage dialing and how can it be added to my service? How much are your long-distance charges? I am able to call an iridium subscriber from my cell phone Why can't my phone register with the Iridium network? Which devices are enabled with Caller ID? Wi-Fi Solutions What is the maximum length of a long SMS (comprised of multiple 160-symbol messages) sent through the Iridium GO! application? Am I charged for sending position data through Iridium GO!®? Can I include my name on a mailing list for announcements on Iridium GO!®? Can I utilize my cellular network while connected to the Iridium GO!® device? Cannot connect a smartphone to Iridium GO!®? Does Iridium GO!® offer any physical connectivity such as Ethernet (RJ-45) , USB, or a RS232 port? Cannot use the Advanced Features portal configuration over Wi-Fi with Iridium GO!®? vCan I use my Iridium handheld SIM within my Iridium GO!® device or must I purchase one SIM for each device? How durable is Iridium GO!®? How do I login to the Iridium GO!® application? Forgot my password for Iridium GO!®? Why can't I log into Iridium GO!® App? How do I dial from my smartphone when using the Iridium GO!® device? How do I set a Wi-Fi password for Iridium GO!? Why can't I see the Iridium GO! Wi-Fi Network? How many data calls can be placed simultaneously with Iridium GO!®? How many SMS messages can be sent simultaneously with Iridium GO!®? Can 5 users send at one time? How do I connect an external antenna to Iridium GO!™? How many voice calls can be placed simultaneously with Iridium GO!®? How many devices can I connect to Iridium GO!®? Unable to make/receive calls with Iridium GO!®? Why can't I see my contacts in the Iridium GO!<sup>®</sup> App? Why can't the other caller can't hear me while I'm on my Iridium GO!<sup>®</sup>? What is the maximum length of a short text message sent through the Iridium GO!® application? What are the charges associated with utilizing the service for Iridium GO!®? What is the specific cost for an Iridium GO!® device? What is the number of user accounts that can be stored in the Iridium GO!® device? What type of battery does Iridium GO!® use? What happens once I reach the maximum number of characters for typing a message in the Iridium GO! application? Is there a hard-wired LAN connection option instead of the Wi-Fi hotspot for Iridium GO!®? The following items may impact the Iridium GO!® device battery consumption: What is the standby time of the battery versus talk time of Iridium GO!® ? No network registration when using Iridium GO!®? No response to user controls including the power button on Iridium GO!®. What are the coldest and hottest temperatures at which the Iridium GO!® device can operate? What is the data bandwidth/expected data speeds of Iridium GO!®? Unable to hear ringtones on Iridium GO!®? What accessories are currently packaged with Iridium GO!®? Is it necessary for an Iridium GO!® user to have an active SIM card in their iPhone® or Android™ device in order for their device to connect to Iridium GO!? What are the dimensions of the Iridium GO!® device? The Iridium GO!® device becomes warm during use. How will a long SMS be displayed when received through the Iridium GO!® application- as one or several messages? The Iridium GO!® battery does not charge? Where can I buy the Iridium GO!® device? What is my password for Iridium GO!®? In what regions/countries is Iridium GO!® available? What type of power supply is required to operate/charge the Iridium GO!® device? What does the Iridium Mail and Web application do? Why can't I save attachments from email on the Iridium Mail & Web App? Where do I check for the latest firmware of Iridium GO!®? Where is the Iridium GO!® application available for downloading? Will I be prevented from typing more than 160 characters when sending a message through the Iridium GO!® application? Where will Iridium GO!® work? COMPANY Iridium360 Blog Corporate Social Responsibility Case Studies Careers Media Center Iridium Museum Investors Become a Partner NETWORK Products Services Developer Resources HELP DESK Resources Who’s My Service Provider? 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