CYBER MONDAY DEAL: GET TWO MONTHS FREE. [PROMO CODE: 1330]* Products Resources About Support Contact Us Professionals EN FR Hear what Lifeline customers are saying about us Let us know what you think Leave us a review Ratings & Reviews Our customers love sharing their stories about how Lifeline is their line to living. Hear from customers and their caregivers and discover why more Canadians choose Lifeline over any other medical alert service provider. Nathalie Oct 26, 2021 Très satisfaite du service. Ron Weinberger Oct 4, 2021 I can only say good things about this company! I dealt with Aian, and he was extremely helpful, informative and accommodating! He should be placed in the Philips Lifeline Hall of Fame! I highly recommend Philips Lifeline, and Aian for their outstanding customer service!! Bravo. Amy Boldt Sep 9, 2021 Kim went above and beyond to help me with my issues! Matthew Spencer Jun 26, 2021 Provides great peace of mind for my 86-year-old mother, as an agent comes on automatically if she falls and doesn't get up in 30 seconds, then calls family members and an ambulance if necessary. Setup for the Gosafe 2 (works everywhere, not just at home) is incredibly simple--just charge it up then press the button twice. Not cheap--$80/month including tax, but worth it. Marla Green Jun 25, 2021 Thank you to Kim in customer service. Kim was able to alleviate my stress about missing important incoming calls from Philips Lifeline in the middle of the night by helping me put their number into my emergency calls while on “do not disturb”. So I won’t worry about not getting that call mo matter when it comes Sandy Harris May 14, 2021 Thank you so much to the customer service agents that always assisted. Mum has now passed, but the service was excellent. I would like to say a special thank you to Carlos and Pria who were always so kind and patient. Sayyid Hassan May 12, 2021 I was having some issues with my current Lifeline device as I had recently upgraded my current home phone system. I called in to try to troubleshoot the issue and spoke with Kim Phillips who explained that, my current Lifeline unit was no longer compatible with my new phone system. Kim went above and beyond the call of duty. Her excellent customer service skills and compassion for understanding that not being without my Lifeline unit was extremely worry-some to say the least. She was able to expedite the shipping of a new compatible unit without any increasing costs, without me even asking. That shows how committed the Life Line employees are to their clients safety and comfortability. Thank you Kim for your outstanding assistance, it was a joy to speak with you! Paul MacMahon Apr 16, 2021 My experience with Philips Lifeline has been really good. I have found their products to be reliable and easy to use but what I like best is their customer service. The staff are just so friendly and helpful. I haven't had an emergency yet but I know when it happens Lifeline will be right there to help me. Kate Loskutova Apr 16, 2021 Great Company! Dany Gagnon Apr 12, 2021 The service saved my mom's life a couple of times through 2020. Nancy Mitchell Apr 2, 2021 My mother has had this system for a couple of years and thankfully has not had to use it. The only time I needed to call them to ask if they can call my mother as she was not answering her phone, they put me on hold and nobody answered my call. I will be looking for another company. Not reliable in an emergency. Which is why you would need this system. Francis Joannette, d.p. Dec 29, 2020 Wow! Mon père est décédé du Covid en avril 2020. J'ai annulé le service. On m'a dit "nous vous envoyons une étiquettes de retour pour retourner l'équipement". Je n'ai JAMAIS reçu l'étiquette de retour. Au lieu de recevoir une étiquettes ou un appel, ce que je reçois? une facture de 517$, sans explication, sans appl.. Vraiment VRAIMENT décevant de Philips Lifeline. Après la douleur de perdre un être cher, on vous facture. C'est insultant, dégrandant !!!! Liz McConomy Dec 28, 2020 This team was not only expedient, they were caring, empathetic and patient with the ever-changing timelines and rules this year (2020) brought. I am so grateful to the entire team for their support. If you're looking for the right partner to invest in your loved ones' safety (and your peace of mind!) - this is the best choice! Marilyne Bédard Oct 16, 2020 Une personne de pied 4,11 qui fait un AVC et tombe inconciente avec son dispositif de détection des chutes dans le cou. Elle est retrouvé plusieurs heures plus tard couchée face contre terre et les deux bras contre le corps. Elle meurt des suites de cette chute. La compagnie répond que le dispositif de détection des chutes ne fonctionne pas si la personne tombe à moins de 4,6 pieds. Ça ne fonctionne pas si la chute est ralentie ou si la personne tente de se relever. Rien de tout ça ne correspond à la situation. On appelle pour comprendre et on nous promet un retour d'appel qui ne se fait pas. C'est de l'escroqurerie de profiter de la vulnérabilité des personnes âgées et de leur famille. Amelie Bedard Oct 14, 2020 Ma grand mère avait le dispositif de détection des chutes. Elle a chuté et est resté plusieurs heures au son sans jamais avoir aucune assistance et elle en est décédé. Vraiment pas fiable comme produit, c'est de l'escroquerie ! caro philli Sep 2, 2019 The Lifeline service is monitored by caring people who are dedicated to helping others and save lives on a daily basis. Though the product could still be improved, it is at the core of a lot of people's lives and helps a lot of elderly people remain in their own home with the peace of mind that they are never alone if they have a fall. John Macleod Sep 1, 2019 Son works there dj zerosum Aug 18, 2019 just got this for my dad the installers where excellent the only issue so far is the website needs to be more user freindly carolyn goodaire Aug 10, 2019 I have had Phillips Lifeline services for 12 years during and following periods of illness. I had an emergency and the system clicked in perfectly with the ambulance and contact person's prompt arrival. Last night a problem with the phone line occurred and again my contact person was contacted when the lifeline representative couldn't get a response from me. I would not be without this service which provides peace of mind for me and my family. evangelie lambrou May 2, 2019 Since 7 this morning you've been buzzing me, it's 9 o'clock now, i'm still waiting for someone to talk to me but, nothing. I can't reach anyone in your company, i'm very disappointed and nervesse too. Am i going to wait the whole day? Anthony Ellis Mar 20, 2019 Awesome work place, family friendly and professional service, excellent customer service teams. Lyne Desir Dec 12, 2017 I started working there about two months ago. Everyone is very friendly and welcoming. They offer a great service with great quality. I would recommend their products and services to everyone. Mark Heithorn Dec 6, 2017 Wonderful Company VizagRaja Dec 3, 2017 This is a commercial property close to Lawrence west and Leslie right at Edward gardens(Botanical park). Poor cell phone network coverage in the premises. Stacy Mitchell Aug 23, 2017 Best help button available. Lifeline saves people's lives everyday. Their Customer Support team was excellent! !--Start of Zendesk Chat Script--> Have questions or want to speak to a representative? 1-866-582-5284 Email Get the latest from Lifeline Canada Subscribe to receive new expert resources and tools for senior safety, exclusive offers, product updates and more. Name Email I agree to be emailed Subscribe Employment Privacy Policy Cookie Notice Terms of use 105 – 95 Barber Greene Road, Toronto, ON M3C 3E9 774, boul. Décarie, bureau 100, Saint-Laurent (Québec) H4L 3L5 © 2021 Lifeline of Canada Holdings Ltd. All rights reserved. Disclaimers *Use promo code: 1330. Some conditions apply. Available at locally participating programs. Available on new activations only. Not to be combined with any other offer. Offer expires November 30, 2021.