USU Solutions  Customer Experience  Company  Info Center Careers  Events  Blog  👤︎  EN Empowering IT with Smart Solutions for a better Service World A new era of service USU is a leading provider of software and services for IT and customer service management. Our solutions are used around the world to enable companies to deliver the modern, digital services that customers and employees demand. They enable organizations to implement simpler workflows and increase automation while lowering cost, reducing risks, and operating faster. With over 40 years of experience and locations around the globe, USU will help you usher in a new era of service. We used to have a very confusing reporting cycle, but now I can pull up high-quality data with one click. Comparing our previous manual SaaS license management with USU Software Asset Management is like comparing a bicycle to an airplane. Jochen Hagenlocher, Global Head of Software Asset Management, Novartis Solutions USU Software Asset Management USU IT Service Management USU Enterprise Service Management USU IT Monitoring USU Knowledge Management USU Hybrid Cloud Management USU Self-Service Management USU Digital Process Automation USU Digital Customer Experience USU Consulting & Professional Services USU AI Services USU Software Asset Management Reduce your software spend by up to 30%. USU Software Asset Management solutions and services help you manage software licenses and lower audit risk for cloud platforms, data center and hybrid environments. Read more Your Key Benefits 0 % Increased productivity in the service organizations 0 % higher first contact resolution rate 0 % Lower license and subscription costs USU recognized as a best-in-class provider by Gartner customers Gartner Peer Insights Customers' Choice for Software Asset Management Tools 2020 4.5138 reviews on Gartner Peer Insights As of 26 Nov 2021 USU named a leading provider for Enterprise Service Management solutions The Forrester WaveTM: Enterprise Service Management, Q4 2019 USU moves Swiss Post! Service management is not just an IT issue, it is a core element across all processes of the organization. In the course of Swiss Post's alignment with an ICT service provider, USU exceeded all requirements for the 'state-of-the-art' ITSM solution we sought. This project has been a great achievement. Markus Bacher, Head of IT, Post CH AG 1,200+ brands trust USU Companies across the globe trust USU solutions to create transparency, increase business agility, lower costs and reduce their risks - through smarter services, simpler workflows and better collaboration. Show all USU customers ⟵⟶ Solutions USU Software Asset Management USU IT Service Management USU Enterprise Service Management USU Self-Service Management USU Knowledge Management USU IT Monitoring USU Hybrid Cloud Management USU Digital Customer Experience USU Digital Process Automation USU AI Services Company About us Management Locations Events & Webinars Partner Press Careers Contact Support See Smarter Services in Action! Maximize your IT and service potential with USU solutions. Email: info@usu.com Phone: +1 617 307-7733 Get a demo　Contact us USU©2021 USU Software AG 📺︎ 🐦︎ 𝗳 𝗶𝗻 𝙓 Legal notice | Data Protection Policy | General Terms and Conditions 💬︎ ✉