My Account Report an Outage Customer Service Search MENU Report an Outage More than just power – NBU is a trusted community partner, committed to providing innovative, essential, and reliable services. When an outage occurs, NBU is prepared to keep you informed and safe. Here is how you can get the latest updates from NBU: Text NBU to 85700 to sign up for outage notifications, and more. You can report outages, check the status of device interruptions, and receive alerts for service information. If you or a family member must use a life-sustaining device in your home, complete the appropriate, physician verified documentation. By having the required documentation, we can notify you in the event of a planned outage and be aware of someone in your home who may be at risk in the event of an extended outage. The application is available below. Current Outages View current outages in our service area. View Outage Map CRITICAL CARE ASSISTANCE Critical Care Account Application – The Critical Care Account application requires a physician’s verification of the need for critical care equipment. The application can be faxed to 830.629.2119 or mailed to NBU, P.O. Box 310289, New Braunfels, TX 78131- 0289. REPORTING OUTAGES Report Outages 24/7 by calling 830.629.4NBU (4628) or text #OUT to 85700. Standard data rates apply. To enroll in the Text Outage Notification program, you must have a mobile number associated with your account. Enrolling is easy and can be done over the phone by calling a Customer Service Representative at 830.629.8400 or 830.629.4628 after standard business hours. HOW TO CHECK ON THE STATUS When affected by an outage, a customer may text #Status to check the status of an outage. A text will be received from NBU’s notification system, reporting the status of the outage at the customer’s location. RESTORED SERVICE Whether the customer reported the outage or received notification of the outage from NBU, the customer will receive a text once the outage is restored. STREET LIGHT OUTAGES To report a street light outage, email controlcenter@nbutexas.com. RESOURCES Utility Bill Assistance View Page Report a Water Violation View Page Request for Variance View Page Customer Service View Page My Account View Page Customer Service Newsroom Publications Careers Facebook Twitter Instagram LinkedIn YouTube COMPANY About New Braunfels Utilities Planning for the Future NBU Headquarters A Lasting Legacy WAYS TO SAVE Current Water Status: Non-Drought Rebates ACCOUNT Electric, Water, and Wastewater Rates Ways to Pay Understanding Your Bill Customer Service Resources SERVICES Start, Stop, and Transfer Services Before You Dig Tree Trimming NBU Locations MAIN OFFICE 263 Main Plaza, New Braunfels, TX 78130 SERVICE CENTER 355 FM 306, New Braunfels, TX 78130 Contact NBU MAIN OFFICE 830.629.8400 TOLL FREE 866.629.8400 AFTER HOURS 830.629.4628 Operating Hours Monday – Friday, 8:00 a.m. to 5:00 p.m. Privacy Policy 2020 © 2021 New Braunfels Utilities. All rights reserved. We use cookies to improve the user experience on this site. Privacy Policy Dismiss Notice