Home Kuriyama of America Product Categories About Us FAQ Contact Us FAQ What is a manufacturer’s representative? A manufacturer’s representative is a contracted sales agent for a specific product and or territory. We represent the manufacturer’s interests in the marketplace. Are you really just a master distributor? No. The manufacturers retain ownership of the inventory and your distributor agreement is directly with the manufacturer. There are occasions when Fortney Sales Company, Inc. will engage in a buy/resell arrangement to assist you in securing a specific product or service. Do you sell to end users? Our focus and the focus of our manufacturers is the industrial distributor. We DO NOT sell to end users. On rare occasions we may deal directly with an OEM based on volume or industry requirements. To whom should purchase orders be issued? As a general rule, all purchase orders should be issued directly to the manufacturer in question. In the event we are engaging in a buy/resell arrangement, the purchase order should be made to Fortney Sales Company, Inc. Where can I send my orders? Orders can be called in to our office @ 770.427.6528 You can fax orders to 770.423.9249 Email orders can be sent to orders@fortneysales.com General inquires can be sent to sales@fortneysales.com What is the prepaid freight amount? Midland Metal Industrial $1,500 Kuriyama of America $4,000 for any combination of products. $1,500 for orders consisting of only coupling products. Do you prepay and add freight charges? Kuriyama Freight charges can be billed as PP&A for UPS or Freight Line shipments with a completed PPA Registration form. Do you cut hose to special lengths? REGP/BEGP/MORGP – Kuriyama’s general purpose air/water hoses can be cut in 50 increments. All cut orders will ship from Schaumburg, Illinois. Hydraulic Hoses – Non reel-pack items can be cut to length. The cut has to leave us with a salable length left over. All other Kuriyama products can be quoted as a completed assembly product via our Kuriyama Value Added Services (KVAS) program. Can I mix a Kuriyama order and KVAS order together to get prepaid freight? No Can I mix a Kuriyama order and Midland order together to get prepaid freight? No How late can I place an order and still get it out the same day ? That depends…As a general rule, any order received prior to 3:00 p.m. EST will ship the same day. Please understand this is affected by multiple factors: Overall order volume – If we have been slammed by high order volume, we may have challenges meeting same day shipping requests. Truck lines – Your preferred truck line may have already come and gone for the day. Size of the order – A 20+ line item order is likely to be a challenge if received late in the day. Inventory availability – If we happen to be out of a given item and have to send the order to another warehouse, we cannot guarantee same day shipping availability. Let us know what you need. We will do everything possible to meet your requirement. Who do I need to contact to get a copy of an invoice? Please ask your Customer Service Representative for the appropriate contact. How late are you open? Are you open on weekends? Our hours of operation are as follows: M-Th 8:00-5:30 Fri – 8:00-5:00 If an emergency arises, please contact your outside salesman directly.