Log in Environmental, Social, and Governance (ESG) Commitment at Synovus Being environmentally responsible, socially committed, and employing strong, transparent governance practices are essential to who we are. We’re driven every day by Our Purpose – to be the bank that leads and strengthens our communities and serves the needs of our customers through real, personal relationships. We enjoy a strong reputation and our legacy is built on our people-first culture. Governance Corporate Governance and Board Independence Ethics, Legal, and Regulatory Compliance Enterprise Risk Management Human Capital Our Team Health and Safety Team Member Engagement Diversity, Equity, and Inclusion Social Responsibility Access, Affordability, and Community Development Community Relations Selling Practices and Product Labeling Customer Privacy and Data Security Supply Chain Management Environmental Management Addressing Climate Change Energy Management Paper and Waste Management As a regional financial institution with locally-focused leadership, we’re deeply committed to serving communities of all sizes, demographics, and economic prospects. We believe the best way to ensure the long-term health of our bank is to help ensure the health of the communities we serve. We express our commitment through Here Matters, our community outreach program. We are dedicated to serving as a stable source of value creation for our shareholders through sound corporate governance, a robust shareholder engagement program, and effectively stewarding shareholder capital.1 Throughout the year, members of our senior leadership team meet with a number of our shareholders to discuss our corporate strategy, financial performance, long-term objectives, credit risks, capital management, enterprise risk management, corporate governance, and ESG-related matters. The feedback we receive and the perspectives shared are carefully considered by our management team and have influenced several important changes over the years. Our focus on Environmental, Social and Governance (ESG) factors is about long-term financial sustainability and how to incorporate ESG risks and opportunities into our strategy. Our governance framework is firmly rooted in risk management and compliance and establishes the foundation of our sustainability and ESG program. Frameworks & Standards To guide our ESG efforts and reporting, we leverage the Accounting Standards for Commercial Banks from the Sustainable Accounting Standards Board (SASB). These standards identify the ESG areas that are likely to be most relevant to our financial and operating performance. Read more in the Sustainability Section of the Synovus 2020 Proxy. Topic Accounting Metric Code Reference Data Security (1) Number of data breaches, (2) percentage involving personally identifiable information (PII), (3) number of account holders affected FN-CB-230a.1 Customer Privacy and Data Security Description of approach to identifying and addressing data security risks FN-CB-230a.2 Financial Inclusion & Capacity Building (1) Number and (2) amount of loans outstanding qualified to programs designed to promote small business and community development FN-CB-240a.1 Access, Affordability, and Community Development (1) Number and (2) amount of past due and nonaccrual loans qualified to programs designed to promote small business and community development FN-CB-240a.2 Number of no-cost retail checking accounts provided to previously unbanked or underbanked customers FN-CB-240a.3 Number of participants in financial literacy initiatives for unbanked, underbanked, or underserved customers FN-CB-240a.4 Incorporation of Environmental, Social, and Governance Factors in Credit Analysis Commercial and industrial credit exposure, by industry FN-CB-410a.1 ESG Factors in Credit Risk Management Description of approach to incorporation of environmental, social, and governance (ESG) factors in credit analysis FN-CB-410a.2 Business Ethics Total amount of monetary losses as a result of legal proceedings associated with fraud, insider trading, anti-trust, anti-competitive behavior, market manipulation, malpractice, or other related financial industry laws or regulations FN-CB-510a.1 Commitment to Ethics and Compliance Description of whistleblower policies and procedures FN-CB-510a.2 Systemic Risk Management Global Systemically Important Bank (G-SIB) score, by category FN-CB-550a.1 Systemic Risk Management Description of approach to incorporation of results of mandatory and voluntary stress tests into capital adequacy planning, long-term corporate strategy, and other business activities FN-CB-550a.2 Important disclosure information Synovus 2020 Proxy, introductory letter Back Customer Service Contact us Find a location Safety and security Privacy Website terms of use Accessible Banking Synovus Investor Relations Careers Media Community outreach Follow us: Banking products are provided by Synovus Bank, Member FDIC. Synovus Bank, NMLS #408043, is an Equal Housing Lender. Synovus Bank, Member FDIC, is an Equal Housing Lender and lends in the states of Alabama, Georgia, Florida, Tennessee, North Carolina, and South Carolina. This communication is directed to properties in those states. Loans subject to approval including credit approval. Synovus Bank, NMLS #408043. If you would like to assert there has been an error made with the servicing of your consumer mortgage loan, or if you would like to request information about the servicing of your consumer mortgage loan, and if you would like your assertion or request to be treated in accordance with the procedures provided in 12 C.F.R. Parts 1024.35 and 1024.36, then you must send written notice to us at Synovus Bank, Attention: Mortgage Customer Service, 800 Shades Creek Parkway, MS 130, Birmingham, AL 35209. Otherwise, we will treat your assertion or request per our standard policies and procedures. You have certain rights under Federal law related to resolving errors and requesting information about your mortgage account, and you may learn more about your rights by contacting Synovus Bank, or by visiting http://www.consumerfinance.gov/mortgage/ Investment products and services provided by Synovus are offered through Synovus Securities, Inc. (SSI) a registered Broker-Dealer, member FINRA/SIPC and SEC registered Investment Advisor, Synovus Trust Company, N.A. (STC), GLOBALT, a separately identifiable division of STC and Creative Financial Group, a division of SSI. Trust services for Synovus are provided by STC. NOT FDIC INSURED NO BANK GUARANTEE MAY LOSE VALUE SSI is a subsidiary of Synovus Financial Corp. and an affiliate of Synovus Bank, and STC is a subsidiary of Synovus Bank. You can obtain more information about SSI and its Registered Representatives by accessing BrokerCheck. Approval of any bank product or service is not contingent upon purchasing insurance from Synovus Bank. Insurance products marketed through Synovus and its affiliated companies are underwritten by insurance companies not affiliated with Synovus. My Money Program © 2021 Synovus Financial Corp. All rights reserved.