GIFT CARDS BOOK NOW CONTACT US Name (required) Email (required) Contact Phone My query is about General Query Aldwych Baker Street Basildon Birmingham Brentwood Brighton Bristol Bromley Bury St Edmunds Camberley Camden Canterbury Chichester Chiswick Clapham High Street Clapham Junction Covent Garden Crawley Croydon Beauty Croydon Centrale Croydon George Street Ealing Earls Court Epsom Guildford Hammersmith Haywards Heath High Wycombe Horsham Ilford Kensington Kilburn Kings Cross Kingston Lakeside Liverpool Loughton Ludgate Maidenhead Maidstone Moorgate Northwood One New Change Oxford Street Putney Reading Redhill Reigate Richmond Romford Sevenoaks Southampton Staines Strand Surbiton Sussex Sutton Sutton Beauty The House of Rush (Piccadilly) Tonbridge Tottenham Court Rd Tunbridge Wells Twickenham Victoria Walton on Thames Watford Westfield Stratford Weybridge Wimbledon Windsor Worthing Comment (required) By signing up to Rush communications, I understand that I am subscribing to communications from Rush Hair Ltd, via email or direct mail about hair & beauty, including but not limited to, tutorials, guides, news and offers. We reserve the sole right to either modify or discontinue the newsletter, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use. We reserve the sole right to unsubscribe users / visitors from or newsletter service, without notice. We will do so with any subscriber we deem registered with fake data. We will not communicate / spread / publish or otherwise give away your address. You'll be able to change your subscription settings or to delete it all together anytime. SUBMIT You can find our privacy policy here The Rush Hair Complaints Procedure: Your Right To Complain. Here at RUSH we aim to get your visit correct on the first visit and leave a lasting impression. However, every so often someone comes away RUSH feeling unhappy. Perhaps you had to wait for ages, only to find out that there is very little we can do for you. Perhaps you felt that you were not treated with respect or courtesy. Perhaps there were errors with your services. Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you. We will treat your complaint confidentially, seriously and quickly. For all salon appointments, questions around consultations and to change any bookings please contact your salon directly. What Can I Do? It is important to let our Customer Service department know that you are unhappy and to give them the chance to put things right. Making A Formal Complaint. There are several ways to make a complaint. You can speak to the salon directly on the day of service or thereafter. Also you can send an email to one of our customer service advisor at customerservices@rush.co.uk or give us a call on 020 8049 1838. Alternatively you can write us a letter to: Rush Procurement 23 George Street Croydon CR0 1LB Our policy here at RUSH is to rectify any issues with services within two weeks of the original appointment. However where we are unable to do this we will advise accordingly. All Retail & Electrical items are non-refundable. Share This Tweet FIND OUT MORE Careers Franchise Inspiration Galleries Artistic Team Newsletter Privacy Policy Contact Us Gender Pay Gap Information FAQs Terms of Use LATEST NEWS Christmas 2021 at Rush AUTUMN/WINTER 2021 HAIR TRENDS Christmas at Rush Introducing Speedy Services Introducing French Balayage… How to Clean Your Hot Styling Tools GET IN TOUCH Marketing marketing@rush.co.uk Recruitment 020 3984 0332 General Enquiries 020 3984 0330 Customer Services customerservices@rush.co.uk OUR AWARDS © 2021 Rush Procurement, 25 George Street, Croydon, CR0 1LB. Company Number: 127 927 29 Cookie settings GIVING YOU THE BEST RUSH EXPERIENCE We use cookies on this website to enhance your experience and optimise site functionality. By clicking “Accept All” you agree for us to use cookies whilst visiting our site. For more information read our Privacy Policy or visit “Cookie Settings” to provide controlled consent. Cookie settingsACCEPT ALL