Search this site Worldline about us | solutions | countries | sectors | media center | inside worldline careers | investors CUSTOMER CONTACT AND CONSUMER CLOUD Share this content Consumer demand for multimedia and storage solutions for their mobile devices makes cloud storage a powerful tool for generating customer loyalty. Worldline provides mobile telecommunications companies with cloud storage solutions for their customers’ data as well as multichannel interaction management services. We are also working with our technology partners to develop innovative services for connected vehicles and connected appliances that use machine-to-machine (M2M) communication. We also provide digital safe content services for companies to help them securely capture and archive digital copies of legal documents. Consumer Cloud Services Worldline provides telecommunications companies with convergent messaging services as well as a range of consumer cloud storage and applications solutions to provide cloud-based services to their customers for e-mail and other digital media. We develop customized consumer cloud offerings tailored to the telecommunication company’s business model. Customer Contact Services We provide a range of customer contact solutions to help companies manage and improve the efficiency of their call centres and the process of interacting with their customers. Our call centre support solutions include services such as interactive voice response systems that allow certain queries to be answered by automated systems and automatic call distribution services to improve the routing of calls to the right persons based on the nature of the customer’s query. We also provide multichannel interaction management offered on a SaaS basis. This service manages interactions through a range of contact channels (email, chat, SMS, social networks, mobile devices and web self-service) to deliver a unified contact centre solution. Key fact: Nearly 10 Petabytes of consumer data under management Mobility & e-Transactional Services Back Discover Our Media Center More info? Contact us Back to home Contact us Worldline head office River Ouest 80 quai Voltaire 95870 Bezons France Contact Worldline Countries Argentina Austria Belgium Chile China France Germany Hong Kong India Indonesia Luxembourg Malaysia The Netherlands Singapore Spain Taiwan United Kingdom About us Business model Our DNA Innovation Sustainability Our values Worldline around you Solutions Merchant Services Terminals Commercial Acquiring Multichannel Payment Acceptance Terminals Private Label Cards Loyalty Electronic Mobile Commerce Mobility e-Transactional Services Connected Living Solutions E-Ticketing E-Government collection platforms Customer Contact and Consumer Cloud Financial Processing Software Licensing Acquiring Processing and Value Added Services Issuing Processing and Value Added Services Online Banking Software Licensing Events See all events Press See all press releases Careers Apply to Worldline Follow us You are now here: Welcome to Worldline > Solutions > Mobility & e-Transactional Services > Customer Contact and Consumer Cloud © Worldline 2015 all rights reserved RSS Accessibility Sitemap Terms of use Privacy Add to favorites Our website uses cookies. By continuing to surf this website, you consent that we will continue using cookies to measure and understand how our web pages are viewed and to improve the way our website works. If you do not agree, you can decide to disable cookies in your web browser as explained in our Privacy Policy Accept cookies More Information