HOME ABOUT WATER DELIVERY SERVICES OUR WATER FAQ’S CONTACT QUALITY SERVICE LOG IN home / faqs FAQS We have answered many common questions below. If you have any further questions or if you would like to speak with a service provider please call IS IT REALLY NATURAL SPRING WATER? Lipsey mountain spring water is sourced from a cold, deep rock spring nestled high in the Blue Ridge Mountains of North Carolina. This deep rock spring is located on 180 acres of pristine, family-owned land surrounded by national forest which provides protection from contamination by industry or agriculture. DO I NEED TO PAY EXTRA FOR EQUIPMENT SERVICE? No. Your rental fee covers all necessary service needs for your dispenser including replacement as needed. WHAT IF I ALREADY OWN A WATER DISPENSER? Great! Lipsey Water can still provide delivery of bottled water. DO I NEED TO BE ON-SITE TO RECEIVE MY DELIVERIES? For Equipment Installation, we ask that someone be on-site to allow us entry into your home or office for the initial installation of your cooler. You will be contacted prior to the installation to schedule a convenient delivery time. For Delivery Service, it is not necessary to be on-site when scheduled deliveries are made to your location. For bottled water delivery, simply designate a location at your home or office and our Water Caterer will leave your bottles at that location each delivery. You can also store your empty bottles in that same location (or pick a different spot) and your Water Caterer will pick them up for return. HOW OFTEN WILL I RECEIVE A DELIVERY? Initially, deliveries will be scheduled for every two (2) or four (4) weeks. Depending on your needs and usage thereafter, your Water Caterer will set a delivery frequency that works best for you. Any time you are in need of products, just give us a call or email us at service@lipseywater.com. WHEN IS MY NEXT DELIVERY? Your next delivery date can be found at the bottom center of your delivery ticket. WHAT IF I NEED SOMETHING BEFORE MY NEXT DELIVERY? If you need water before your next scheduled delivery, please call our office or email us at service@lipseywater.com and we will arrange a special delivery as soon as possible. WHAT IS A BOTTLE DEPOSIT? A Bottle Deposit is the refundable value of an empty 3 or 5-gallon bottle. On your initial delivery, in addition to the price of the water, you will be charged a refundable $7 Bottle Deposit fee for each 3 and 5-gallon bottle that is delivered. After your initial delivery… • If we deliver the same amount of full bottles as you return empty, there will be no additional Bottle Deposit charges. • If we deliver fewer full bottles than you return empty, the difference in Bottle Deposits will be credited to your account. • If we deliver more full bottles than you return empty, the difference in Bottle Deposits will be charged to your account. • If you discontinue service and return all of your empty bottles, you will be credited $7 per bottle to your account. HOW DO I CLEAN MY WATER COOLER? Click here for a few simple steps to ensure that your water cooler is clean and your Lipsey water tastes great. We typically swap out coolers every 12 months but if you ever feel like you need one sooner, just let us know and we’ll get it done during your next delivery. LIPSEY WATER P: 770-449-0001 F: 770-242-7601 Customer Service Giving Back Pay Now BOTTLED IN GLASS, DELIVERED WITH CLASS HOME DONATIONS CAREERS ARTICLES SITEMAP PRIVACY POLICY © 2021 Lipsey Water. All Rights Reserved.