Home Why Unicom Services Helpzone Blog Contact Email Login COVID-19 Info Customer Zone Complaints Procedure Telecoms Complaints Energy Complaints Scotland Water Complaints England Water Complaints We understand that things can sometimes go wrong and, in recognition of that, we have produced complaints procedures for the services we provide. If you have a complaint, please read the complaints procedure relevant to the product you hold with us and get in touch so we can put things right. What can you expect once you've registered your Unicom complaint? In the first instance, our customer service team will make all reasonable endeavours to resolve any complaints raised. For the relevant contact details, please select your service above. If they’re unable to bring your complaint to a satisfactory conclusion, the complaint can then be escalated as appropriate. This varies by product so please view our individual complaints procedures for full details. What if I'm a Unicom Website Development customer? If you are a Unicom Website Development customer and you have a complaint about website security or phishing, please click here to see our Website Development Complaints Procedure or email us at abuse@switchingon.com. Do you have a list of FAQs that might help me resolve my issue? The Unicom Helpzone has a list of our most frequently asked questions and answers, as well as lots of extra information on how you can get the most out of your service. Before submitting your complaint, it may be worth having a look to see if you can find the resolution to your problem. Product specific Helpzone pages can be accessed from the top navigation of any page on the Unicom website. Unicom also comply with the Ofcom General Conditions. Switching is covered by General Condition C7 which can be found here and Mobile Sales & Marketing is covered by General Condition C8, a summary of which can be found here. Terms & Policies Treating Customers Fairly Cookie Policy Acceptable Use Policy Privacy Policy Number Portability Compensation Terms and Pricing Emergencies Site Map Treating Vulnerable Customers Fairly Policy Coronavirus and Critical Sectors Policy Complaints Our Commitment to You Unicom Complaints Procedure Telecoms Complaints Energy Complaints Water Complaints Contact us Head Office Unicom, No. 1 Dovecote, Old Hall Road, Sale M33 2GS Contact us Media enquiries Verastar Ltd trading as Unicom. Registered in England & Wales No: 3667643 Vat. Registration No. 945 795467. Registered office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.