Change Grow Live ADVICE AND INFO FIND LOCAL SUPPORT STORIES Search for something Submit search query Search Involving people who use our services The people we help and support are at the heart of everything we do, so it’s important they have a say in things. Why we involve people who use our services We want the people who use our services to play an active role in shaping how we do things at Change Grow Live. That’s because they can teach us a lot about how to improve our services and make them more effective. It also makes us more accountable, and helps improve relationships and communication between staff, volunteers and service users. How we do it We have a dedicated service user involvement team. It’s made up of service user representatives who represent the views and opinions of the people who use our services in local, regional and national areas of the organisation. They come to management and governance meetings to make sure that the people who use our services always have a voice in the room. We also have service user leads and coordinators: staff members who support the service user representatives and make sure their feedback gets through to the right people. The reps tell us they find the role rewarding, and that it can play a positive role in their ongoing recovery too. Listening to people who use our services during the coronavirus pandemic Phil's story of using technology during lockdown How we test our content to make sure it's useful Have your say in how we help people If you’re using one of our services, we want to involve you in decisions about how we can improve the way we do things. Making sure that everyone has their say helps us try out new ideas, keep you up to date with what’s going on, and makes sure that no one gets left behind. Speak to the reps in your service, or your local service user involvement lead to find out more. To be the voice of clients gives me a sense of fulfillment and happiness...I also get a lot of personal growth from the role. Tony - National Service User Representative Follow Tony on Twitter Find a service Find a service for: Please select Alcohol and drugs Children's rights Domestic abuse Work, training & education Families Health and wellbeing Housing Justice and health Residential rehab Street outreach Young people within 10 miles 20 miles 30 miles 40 miles of Go About us: News and views Our story Our people How we work Mission, vision and values Service user involvement Annual report Resources Careers and volunteering: Careers Career development Supporting you Moving to Change Grow Live Volunteer with us Peer mentoring Get in touch: Contact us or give feedback Find a service I need help now Donate Connect staff intranet Legal: Modern slavery statement Accessibility statement Privacy Cookies © Copyright 2021 Change Grow Live. All rights reserved. twitter facebook youtube We have placed cookies on your device to improve your experience on this site. If you are OK with this, please click 'I agree'. Read our cookie policy and see how to block cookies here. I agree