OUR MENU ORDER ONLINE FIND A KFC ABOUT KFC BEHIND THE BUCKET MY ACCOUNT TERMS & CONDITIONS These terms and conditions ("the Terms") apply to the web site www.kfc.co.uk and any other websites run by Kentucky Fried Chicken (Great Britain) Limited ("KFC" and "We" and "Us") (the "Sites"). Please read these Terms carefully. If you do not wish to be bound by these Terms then you should not access the Sites . Access of the Sites by you shall be deemed to be your acceptance of these Terms. Any prize promotions contained on the Sites shall also be governed by the particular terms and conditions for that prize promotion. You may not assign, sub-license or otherwise transfer any of your rights under these Terms. ACCESS TO THE SITES Our Sites are made available free of charge. You are responsible for making all arrangements necessary for you to have access to our Sites. You are also responsible for ensuring that all persons who have access to our Sites through your internet connection are aware of these Terms and all other applicable Terms, and that they comply with them. INFORMATION ON THE SITES KFC strives to ensure that the information contained on its Sites is accurate and reliable. However, KFC and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. You should take appropriate steps to verify all information on the Sites before acting upon it. KFC may from time to time revise the information, services and the resources contained in the Sites and reserves the right to make such changes without any obligation to notify past, current or prospective visitors/users. We do not guarantee that our Sites, or any content on them, will be free from errors or omissions. Unless otherwise stated or the context requires otherwise the Sites relate to the business of KFC in the United Kingdom only. INTELLECTUAL PROPERTY This Site contains many of the valuable trademarks owned and used by KFC and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of KFC or its relevant subsidiaries and affiliates. The graphic images, buttons and text contained in the Sites (and the Sites' 'look and feel') are the exclusive property of KFC and, except for personal use, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of KFC. The content, arrangement and layout of the Sites, including, but not limited to, the trademarks, service marks, package designs, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of KFC. Any unauthorized use of the materials, structure, sequence, arrangement, or design of the Sites, or trademarks, service marks, or trade dress found within the Sites may violate civil or criminal laws, including, but not limited to, copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. By visiting the Sites you not acquire or obtain by implication or otherwise, any license or right to use or make additional copies of any materials or information displayed on the Sites. If you copy or download any part of our Sites in breach of these Terms, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. VIRUSES We do not guarantee that our Sites will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software. You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the servers on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately. LINKING TO OUR SITES You may link to the home page of www.kfc.co.uk, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Sites in any website that is not owned by you. Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page of www.kfc.co.uk We reserve the right to withdraw linking permission without notice. THIRD PARTY LINKS AND RESOURCES IN OUR SITES The Sites may link to sites which are not maintained or related to KFC. Hypertext links are provided as a service to users and are not sponsored by or affiliated with the Sites or KFC. KFC has not reviewed any of all of the sites hyper-linked to or from the Sites and is not responsible for the content of any other sites. The links are to be accessed at your own risk and KFC makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to the Sites . Further, KFC does not implicitly endorse third-party sites hyperlinked to the Sites . KFC will also not be responsible for the content of any third party advertising or sponsorship that may appear on the Sites nor for compliance of the same with any laws or regulations. The Sites may also contain references to other company, brand and product names. These company, brand and product names are used herein for identification purposes only and may be the trademarks of their respective owners. The images of people or places displayed, forms, structures, and graphics displayed or found within the Sites are either the property of, or used with permission by KFC. KFC may be, but is not necessarily sponsored by or affiliated with any of the owners of the other company, brand or product name appearing on the Sites, and makes no representations about them, their owners, their products or services. Any use by you of these marks, names and logos may constitute an infringement of the holders' rights. LIMITATION OF OUR LIABILITY Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. As referred to above, our Sites are made available free of charge. As a consequence by entering the Sites , you acknowledge and agree that the use of the Sites is at your own risk and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: Use of, or inability to use, our Sites; Use of or reliance on any content displayed on our Sites. If you are a business user, please note that in particular we will not be liable for: Loss of profits, sales, business or revenue; Business interruption; Loss of anticipated savings; Loss of business opportunity, goodwill or reputation; or Any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by Us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it. SEVERANCE OF TERMS If any part of these Terms is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these Terms. These Terms shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties' intent. Any such invalid or unenforceable part or parts shall be severable from these Terms, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby. APPLICABLE LAW These Terms are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. The Sites are intended for use only by persons who access them from within the UK & Ireland. Goods advertised, displayed or provided on this Sites are available only to residents of (or companies incorporated in) the UK & Ireland. We make no representation that any material contained on this Site is appropriate for any other jurisdiction. CHANGES TO THESE TERMS We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. TRADEMARKS KFC name, design and related marks are trademarks of Kentucky Fried Chicken (Great Britain) Limited. 2015 Kentucky Fried Chicken, all rights reserved. KENTUCKY FRIED CHICKEN (GREAT BRITAIN) LIMITED Kentucky Fried Chicken (Great Britain) Limited is offering discounts of selected items to visiting customers (“the Promotion”) of selected KFC restaurants in Wales (“Participating Restaurants”). To qualify for the Promotion a customer must take a picture of the Promotion as displayed (“the Voucher”) and show it to a Cashier in a Participating Restaurant to receive the discount. The Voucher is valid from Monday 2nd September 00:00 until Sunday 9th September 23:59 2018 during a Participating Restaurant’s opening hours. Offer is available in Participating Restaurants only. The Voucher has no cash value. No cash or other alternative will be provided in whole or in part for the Voucher and cannot be combined with any other Kentucky Fried Chicken (Great Britain) Limited offer. We reserve the rights to retract the offered discount at any time during the promotion. Only one Voucher may be used per transaction until expiry. Subject to availability. CONTACT US The Sites are owned and operated by Kentucky Fried Chicken (Great Britain) Limited a company registered in England and Wales, whose registered office is at Orion Gate, Guildford Road, Surrey, Woking GU22 7NJ Company registration number: 967403 VAT number: 414021513 To contact us please telephone: 01483 717000. ONLINE ORDERING TERMS AND CONDITIONS These terms and conditions apply to all orders made through KFC’s delivery website, so it’s important that you read through them before you submit an order. By submitting an order on our website, you are telling us that you agree to everything set out here. We may need to change these terms and conditions from time to time – the terms posted on this page at the time that you submit your order will be the ones that apply to your order. KFC stores in the UK are owned and operated either by the company Kentucky Fried Chicken (Great Britain) Limited (“KFC”) or by one of its franchisees. When you place a delivery order on our website, KFC will accept your order either on its own behalf or as an agent on behalf of its franchisees. If we accept an order on behalf of one of our franchisees, the legal contract relating to your order is between you and the franchisee that operates the store which fulfils your order. You can only place an order on our website if you’re over the age of 18. If you place an order, you are confirming to us that you are at least 18 years old and legally capable of entering into a contract to buy our products. REGISTRATION Account: The easiest way for you to place an order for delivery is to create an account with us. You can also place an order as a guest – either way, we will ask you to give us the information that we need to process your order, including your name, delivery address and contact details. We will rely on this information, so please ensure that all details you give us are true, accurate and complete and please update your account if your details change. If you provide us with your email address, we will take this as confirmation that you are happy for e-mail to be used as our primary form of communication for contractual purposes. Security: When you create an account you will be asked to select a user name and password, which will be used to secure your account. The security of your account is your responsibility and you will be responsible if someone else uses your account, unless you can prove that your account was accessed fraudulently. So please don’t share your username and password with anyone else! If you believe that the security of your account has been compromised, please let us know immediately so that we can investigate what has happened. We may need to suspend your account while we carry out our investigation. Verification: We may need to verify the information you have provided to us when registering your account, using a verification email sent to your given email address. To enable us to complete our verification process we may need to access relevant information about you held by third parties (including social networks). By registering with us, you are agreeing to this verification process and to us accessing relevant information held by third parties. Your use of our website may be limited until we have completed our verification process. Data Protection: We will collect, store and process your personal information in accordance with our Privacy Policy, which forms part of these terms and conditions. Please have a read of our Privacy Policy to make sure you are happy with its contents. By creating an account, you are telling us that you agree to everything set out in our Privacy Policy. PRODUCTS FOR DELIVERY The KFC menu items offered for delivery by KFC are shown on the delivery menu pages of our website, as updated from time to time. There are some products we sell in store that aren’t available for delivery. Our delivery menu has been specially created to ensure that we can bring you the same great KFC experience you have in our restaurants, at home. Our products are made fresh to order, so although we make your food with a lot of love, at times the products you order may vary slightly from the images of the products shown on our website. Prices: The prices of our products are shown on the delivery menu pages, as updated from time to time. Our delivery prices may be different to what you’re used to paying in-store. Prices may also vary from store to store and depending on the type, quantity and/or size of the products ordered as well as any variations, amendments or upgrades you order. All our prices are inclusive of VAT and any other applicable taxes. Should you require a VAT receipt for your order please contact delivery@kfc.co.uk and include your order confirmation email. We will do our best to get this to you as quickly as possible but it may take up to 28 days when we are exceptionally busy. Allergy sufferers & vegetarians: We don’t use nuts in our products, but some ingredients are made in factories that handle nuts. As we don’t have a separate nut-free or vegetarian preparation or cooking areas, if you have a nut or any other allergy or are a vegetarian we recommend that you do not order online. We can cater better for your allergies and preferences if you visit us in-store. For full ingredient lists, nutritional and allergen information see www.kfc.co.uk/nutrition.pdf Halal: Some of our restaurants prepare halal food but we cannot guarantee that food prepared in these restaurants will remain halal during the delivery process. So at present our service is not HFA certified. Availability: As all of our products are made fresh to order, it is possible that we might run out of stock from time to time. Whilst we will make every effort to remove these out of stock items from our website as soon as possible we may need to substitute part of your order for something of equal or greater value. We apologise if this happens and if you have any issues with your substitution please contact our customer care team - www.kfc.co.uk/contact THE ORDERING PROCESS Delivery areas: When you enter your postcode and address, we will let you know if we are able to offer delivery to your area or not. Please note final confirmation will only be made when you checkout. If we don’t deliver in your area or if one of our restaurants has had to close for any reason then we are very sorry but we won’t be able to accept your order. If we don’t currently deliver to your area, don’t worry, we’re working as fast as we can to get to you. If you’d like to know when delivery is available in your area email us with your postcode and we will let you know. We may need to withdraw delivery areas from time to time but we’ll try our best not to do this to avoid disappointment. Delivery fees: We currently charge £2.50 for delivery. If your order value is below £15 there will be an additional £2 surcharge (so £4.50 in total). We may choose to vary these fees in the future, but these will be itemised in your basket before you checkout. Order confirmation: We’ll show you the price of the products in your basket before you confirm your order. Once you have submitted your order, payment has been verified and our store has confirmed that they can accept your order, you will see a confirmation notification on your screen. Your order is not complete until you see this confirmation notification. You will also receive a confirmation email. Please make sure that the email address, delivery address and telephone number you have provided us with are correct, as we will need the correct details to get your order to you. We may sometimes have to cancel orders even if they have been confirmed – we will make sure that this only happens as a last resort and we will contact you as soon as we can to let you know that we won’t be able to fulfil your order. Changes to your order: To make sure we get your delivery to you as soon as possible, we start preparing your food as soon as your order has been confirmed. So unfortunately it’s not possible to make any changes or to cancel your order once we have sent your order confirmation. Because you are buying food, the cooling off rights granted by the Consumer Rights Act 2016 do not apply. Preferences & Problems: You are responsible for ensuring that any saved order details and any saved payment card information is up-to-date. Make sure you check your order confirmation email carefully in case it’s not what you are expecting. If you experience any problems when trying to place an order, please contact our customer care team at www.kfc.co.uk/contact PAYMENT You will be held responsible for the payment of all orders that you place through our website. Please make sure that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of for your order. We accept a variety of credit and debit card payments, which are listed on the checkout screen. Once you have submitted your order using your chosen payment method, we will automatically deduct the order amount from your account. If your payment is declined, we will cancel your order and we’ll let you know that we’ve had to do this. DELIVERY Delivery times: We try our best to make sure that you get your order within 40 minutes of placing it. It’s important that you remain at the delivery address you’ve given us to receive your order. If you’re not in to receive your order the delivery driver may try to call you but we can’t leave it behind a plant pot (sorry!) and we are not able to refund for delivery orders as all of our food is freshly cooked and we can’t resell it. Delays: Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. Please check the progress of your order on the order status page. In the rare event that delivery is seriously delayed we may have to cancel your order. We will of course notify you of this and ensure that you are given a full refund. Delivery drivers: We use third party delivery specialists to deliver orders from our restaurants to your door. Our delivery services partners have been hand-picked to provide the best possible service, so please let us know if you have received outstanding service or if you are unhappy with the service you have received by giving us your feedback here, and we will pass this on. Delivery drivers will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels, so please make sure you come to meet them there. Please be nice to your delivery driver - they are bringing you yummy KFC! We reserve the right to blacklist any delivery address if any delivery driver reports aggressive or abusive behaviour towards them. Use of our products: We deliver our products to you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any KFC products delivered to you or use them for any other commercial purposes. FAILURE TO COMPLY WITH THESE TERMS & CONDITIONS If KFC or one of our franchisees fails to comply with these terms and conditions, we (or the relevant franchisee) will be responsible for any loss or damage you suffer as a direct result of our failure, up to the value of your order. Neither KFC or its franchisees will be responsible for any loss or damage that is not a direct or foreseeable result of its failure to comply with these terms. If you fail to comply with these terms and conditions, you will be responsible for any costs that we or our franchisees incur as a direct result of your failure. If we or our franchisees delay in or fail to enforce our rights under these terms and conditions, that does not mean that we lose the right to do so or that you do not have to comply with your obligations under these terms and conditions. Any waiver of our rights will only be effective if it is made clear in writing to you. COMPLAINTS If you are unhappy with the service you have received, please contact us and we will do our best to get to the bottom of what happened and why. DISPUTES If you believe that we have not complied with these terms and conditions, please contact us. We hope that we will be able to deal with any issues between us, but if you are not happy with the outcome after we have tried to resolve the issue with you, you can refer the matter for alternative dispute resolution, including online dispute resolution at http://ec.europa.eu/consumers/odr/. In the event that a claim is brought in connection with these terms and conditions, it will be dealt with in the courts of England and governed by the law of England and Wales. TERMS AND CONDITIONS FOR MOBILE ORDERING These terms and conditions apply to all orders for Mobile Ordering made through the KFC mobile application (the “App”), so it’s important that you read through them before you submit an order. By submitting an order on our App, you are telling us that you agree to everything set out here. We may need to change these terms and conditions from time to time – the terms posted on this page at the time that you submit your order will be the ones that apply to your order. KFC stores in the UK are owned and operated either by the company Kentucky Fried Chicken (Great Britain) Limited (“KFC”) or by one of its franchisees. When you place and confirm a Mobile Ordering order on our App, KFC will accept your order either on its own behalf or as an agent on behalf of its franchisees. If we accept an order on behalf of one of our franchisees, the legal contract relating to your order is between you and the franchisee that operates the store which fulfils your order. You can only place an order on our App if you’re over the age of 13. If you are at least 13 years old but not yet 18 years old, you must review these terms and conditions with your parent or guardian. If you place an order, you are confirming to us that you are either at least 18 years old and legally capable of entering into a contract to buy our products, or are at least 13 years old but not yet 18 years old and have your parent or guardian’s permission to enter into a contract to buy our products. REGISTRATION Account: The only way for you to place a Mobile Order is to create a KFC App account with us. When you create an account, we will ask you to give us the information that we need to process your order, including your name and contact details. We will rely on this information, so please ensure that all details you give us are true, accurate and complete and please update your account if your details change. When you provide us with your email address, we will take this as confirmation that you are happy for e-mail to be used as our primary form of communication for contractual purposes. Security: When you create an account, you will be asked to select a username and password, which will be used to secure your account. The security of your account is your responsibility and you will be responsible if someone else uses your account, unless you can prove that your account was accessed fraudulently. So please don’t share your username and password with anyone else! If you believe that the security of your account has been compromised, please let us know immediately so that we can investigate what has happened. We may need to suspend your account while we carry out our investigation. Verification: We may need to verify the information you have provided to us when registering your account, using a verification email sent to your given email address. To enable us to complete our verification process we may need to access relevant information about you held by third parties (including social networks). By registering with us, you are agreeing to this verification process and to us accessing relevant information held by third parties. Your use of our App may be limited until we have completed our verification process. Data Protection: We will collect, store and process your personal information in accordance with our Privacy Policy, which forms part of these terms and conditions. Please have a read of our Privacy Policy to make sure you are happy with its contents. By creating an account, you are telling us that you have read and understood everything set out in our Privacy Policy PRODUCTS FOR KFC MOBILE ORDERING The KFC menu items available to order via Mobile Ordering are shown on the menu pages on the App for the restaurant you select, as updated from time to time. Our products are made fresh to order, so although we make your food with a lot of love, at times the products you order may vary slightly from the images of the products shown on our App or website. Prices: The prices of our products shown on the Mobile Ordering restaurant menu pages are updated from time to time. Prices may vary from store to store and depending on the type, quantity and/or size of the products ordered as well as any variations, amendments or upgrades you order. All our prices are inclusive of VAT and any other applicable taxes. Should you require a VAT receipt for your order please contact delivery@kfc.co.uk and include your order confirmation email. We will do our best to get this to you as quickly as possible, but it may take up to 28 days when we are exceptionally busy. Allergy sufferers & vegetarians: We don’t use nuts in our products, but some ingredients are made in factories that handle nuts. As we don’t have a separate nut-free or vegetarian preparation or cooking areas, if you have a nut or any other allergy or are a vegetarian we recommend that you do not order via our App. We can cater better for your allergies and preferences if you visit us and complete your order in-store. For full ingredient lists, nutritional and allergen information see https://www.kfc.co.uk/nutrition-allergens Availability: As all of our products are made fresh to order, it is possible that we might run out of stock from time to time. Whilst we will make every effort to remove these out of stock items from the Mobile Ordering menu on our App as soon as possible we may need to substitute part of your order for something of equal or greater value if we have run out of certain stock by the time you arrive at your selected restaurant and prompt us to pack your order. We apologise if this happens and invite you to discuss this with our restaurant manager. If you have any issues that are unresolved following your discussions with the restaurant manager, please contact our customer care team. THE MOBILE ORDERING PROCESS Mobile Ordering restaurants: When you enter a city, town or postcode, or allow the App to use your location, we will list restaurants near to you which offer Mobile Ordering. By clicking 'Order From Here' on a particular restaurant in the App, you are agreeing to collect your order from that specific restaurant (as identified in the confirmation email you receive once you have completed your order (the "Selected Restaurant"). If there are no restaurants close to you which currently offer Mobile Ordering, unfortunately we will not be able to accept your order via Mobile Ordering - we are working as fast as we can though to roll out Mobile Ordering across our restaurants. We may need to withdraw Mobile Ordering from certain restaurants from time to time but we’ll try our best not to do this to avoid disappointment. Order process and payment: We’ll show you the price of the products in your basket before you confirm your order. You will then be prompted to choose your preferred payment method and will then be prompted to enter your payment information. By clicking “pay”, you agree that we may charge the total amount to your selected payment method once you have checked in to the restaurant and confirmed for your order to be packed via the App. Pre-authorisation for your order may be made on your payment card. Once you have submitted your order you will receive an email containing a summary of your order. Please retain this email for your records, as we do not currently display details of your past orders in our App. Front counter order collection: You will then need to make your way to the Selected Restaurant to collect your order at any time during the Selected Restaurant’s opening hours for that day. You will need to have with you a device with the App installed to enable you to log into the App when you arrive at the Selected Restaurant. When you arrive at the Selected Restaurant, you will need to check in via the App. You will then be asked if you would like to Dine In or Take Away. Please be aware that some of our restaurants do not have Dine In facilities, and if you select Dine In for one of these restaurants, your order will be prepared for Take Away. You will then receive an in-App prompt to “Prepare My Order”. Your order will not be complete and sent to the kitchen until you confirm this ‘Prepare My Order’ prompt, to ensure your order is freshly prepared. Drive Thru order collection: If you’ve selected collection via the Drive Thru lane as your preferred collection method then you will receive an order number when you check in via the App. You will need to repeat this number at the order point in the Drive Thru lane and we will then prepare your meal. You must comply with all UK driving laws when using the App. You should not use your mobile phone while driving. Switch off your engine and apply the handbrake before using the App, including at the order point. Once you have recited your order number at the order point please proceed to the collection window to collect your order. This method of collection is only available at select restaurants with a Drive Thru lane. Please note the closing time of the Selected Restaurant when you place your order. If you do not check in and prompt the restaurant to prepare your order prior to the restaurant’s closing time on the day you make your order, it will be cancelled, and your payment method will not be charged. We will try and release the pre-authorisation for your order on your payment card as soon as possible, but it may still show as pending until your issuing bank voids the transaction. Because our restaurants do not receive your order until you check in and prompt the restaurant to pack your order, our restaurants may on rare occasions not have the products you have ordered in stock by the time you arrive to collect your order. Therefore, we may have to cancel orders after they have been confirmed by you prompting the restaurant to prepare it – we will make sure that this only happens as a last resort and our restaurant managers will offer you alternatives for any out of stock items. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. Delays: Sometimes, if the Selected Restaurant is very busy, or for any reason outside of our control, there may be a delay in the preparation of your order. We ask that you be kind to our restaurant staff – they are doing everything they can to get your order ready for you! Use of our products: We prepare our products for you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any KFC products prepared for you or use them for any other commercial purposes. FAILURE TO COMPLY WITH THESE TERMS & CONDITIONS If KFC or one of our franchisees fails to comply with these terms and conditions, we (or the relevant franchisee) will be responsible for any loss or damage you suffer as a direct result of our failure, up to the value of your order. Neither KFC or its franchisees will be responsible for any loss or damage that is not a direct or foreseeable result of its failure to comply with these terms. If you fail to comply with these terms and conditions, you will be responsible for any costs that we or our franchisees incur as a direct result of your failure. If we or our franchisees delay in or fail to enforce our rights under these terms and conditions, that does not mean that we lose the right to do so or that you do not have to comply with your obligations under these terms and conditions. Any waiver of our rights will only be effective if it is made clear in writing to you. COMPLAINTS If you are unhappy with the service you have received, please contact us and we will do our best to get to the bottom of what happened and why. DISPUTES If you believe that we have not complied with these terms and conditions, please contact us. We hope that we will be able to deal with any issues between us, but if you are not happy with the outcome after we have tried to resolve the issue with you, you can refer the matter for alternative dispute resolution, including online dispute resolution at http://ec.europa.eu/consumers/odr/ In the event that a claim is brought in connection with these terms and conditions, it will be dealt with in the courts of England and be governed by the law of England and Wales. KFC'S COLONEL'S CLUB TERMS AND CONDITIONS These terms and conditions (the "Terms") govern your use of the Kentucky Fried Chicken (Great Britain) Limited (“KFC”, “we” or “us”) Colonel’s Club Card and Colonel’s Club mobile application (the “App”) with KFC and its franchisees. Please read these Terms before registering or using your Colonel’s Club Card or App. By registering and/or using the Colonel’s Club Card or App, you agree to abide by and be bound by the Terms. Please keep a copy of the Terms for reference, though please note that they may be updated from time to time as described below. WELCOME TO THE COLONEL'S CLUB 1.The Colonel’s Club loyalty scheme for KFC customers is available at selected participating KFC stores. Ask in store when you visit to find out whether you are in a participating restaurant. You can join Colonel’s Club by downloading our App from the Apple App Store or Google Play store. 2.To participate, you must be aged 13 or over and a resident in the UK or Ireland. We may require that you provide us with proof of age documentation before we issue or accept the registration of a Colonel’s Club account. 3.To redeem Rewards and Offers, you must register and create your account online by following the instructions at www.colonelsclub.com or via the App. 4.To register for a Colonel’s Club account, you are required to provide a valid email address and your contact information including your mobile number. Only one Colonel’s Club account can be registered per email address. Please see ‘Your Privacy’ below for details on how we use your personal information. 5.If you are registered in the UK it is possible to collect Stamps and redeem Rewards in Ireland. If you are registered in Ireland it is possible to collect Stamps and redeem Rewards in the UK. It is possible to switch your account from a UK registered account to an Ireland registered account or from an Ireland registered account to a UK registered account by following the instructions at www.colonelsclub.com or via the App. 6.Restaurant menus, location maps and lists of restaurants are UK and Ireland specific and may differ depending on whether your account is UK registered or Ireland registered. 7.Subject to paragraphs 9 and 10 below, Stamps can be collected without registering your Colonel’s Club account by scanning your App or card, but Rewards and Offers can only be claimed after registration. 8.Your Colonel’s Club Card is issued by, and remains the property of KFC. It may only be used in accordance with these Terms in participating restaurants. The Colonel’s Club scheme may be withdrawn at any time. 9.The Colonel’s Club is a KFC loyalty scheme and Cards, Stamps, Rewards and Offers cannot be used as any form of credit, debit, proof of age or identity, or for any other purpose except with KFC’s written consent. 10.Colonel’s Club Cards, Stamps, Rewards and Offers have no redeemable cash value and cannot be sold, transferred or exchanged (to other Colonel’s Club members/accounts or otherwise) or used for any other purpose, except as specified in these Terms, or otherwise in writing by KFC. All Cards, Stamps, Rewards and Offers are personal to the account to which they are registered. COLONEL'S CLUB MOBILE APPLICATION (APP) 1.The App will allow a compatible smartphone to display a barcode which can be used to collect and redeem Stamps. 2.To download the App for iPhone iOS devices, visit Apple APP STORE or GOOGLE PLAY for Android devices and search for ‘Colonel’s Club’ or ‘KFC’. It is not possible to download the App on Windows mobile smartphones. 3.To download the App you must be a resident of the UK or Ireland and aged 13 or over. Downloading the App may incur connection and/or download charges for which you will be responsible. Please contact your service provider for more details and seek the bill payer's consent, if applicable. The App’s functionality will require access to users’ location. 4.The App will include the option to browse through KFC menus. This feature does not include placing or paying for an order and is for your reference only. YOU CAN CLAIM 2 FREE HOT WINGS WHEN YOU DOWNLOAD THE APP 1.We will give you 3 free Stamps when you download our Colonel’s Club App – that’s enough Stamps to claim 2 free hot wings! All you have to do is register to become a Colonel’s Club member via our App (this offer is not available to customers that become a member via our website at kfc.co.uk). 2.Once you have registered via the App, we will send you an email asking you to verify your email address. We will deliver your 3 free Stamps into your account within 30 minutes of you verifying your email address. 3.You can only redeem this offer once and we reserve the right to refuse to deliver Stamps if we have reason to suspect that fake accounts are being set up to take advantage of the offer. 4.No purchase is necessary. The Stamps given as part of this offer will be subject to the same terms and conditions as set out in the general Terms and Condition for KFC’s Colonel’s Club. 5.KFC reserves the right to withdraw, amended or extend this offer at any time and without notice. COLLECTING STAMPS 1.You can use your Colonel’s Club Card or App at any participating KFC restaurant (excluding any KFC service station restaurant) to collect Stamps as further described in these Terms. 2.Registering your details at www.colonelsclub.com will get you one free Stamp. Registering via the App will get you three free Stamps. 3.Following registration, a maximum of two Stamps can be collected per customer per day. One Stamp will be awarded when the minimum spend in a single transaction for food and drink purchases totals £3 (UK only) or €5 (Ireland only) or more after the use of any available coupon or discount. Two Stamps (or the second Stamp if one Stamp has already been collected on a previous transaction that day) will only be awarded if the spend in a single transaction is £15 (UK only) or €22 (Ireland only) or more, again after the use of any available coupon or discount. The following (non-exhaustive) examples illustrate how this works: Example A: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and collects one Stamp. Example B: Spends £15 (UK only) or €22 (Ireland only) in a single transaction and collects two Stamps. Example C: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and collects one Stamp and on the same day spends £12 (UK only) or €20 (Ireland only) in a second single transaction; no additional Stamps are collected. Example D: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and collects one Stamp and on the same day spends £15 (UK only) or €22 (Ireland only) in a second single transaction; one additional Stamp is collected. 4.To collect Stamps, a valid Colonel’s Club barcode (from a Card or the App) must be presented at the till point of a participating restaurant and scanned during a purchase. Stamps cannot be awarded retrospectively in the restaurant where barcodes have not been presented during the purchase. 5.It is possible to collect Stamps retrospectively within 7 days of the relevant purchase by accessing your online account at www.colonelsclub.com or via the App. You may be required to provide the following information: a. the date of the transaction; b. the restaurant in which the transaction took place; c. the amount of the purchase; and d. the relevant till receipt number. Please ensure that you retain your till receipt for this purpose; it will not be possible to award Stamps where the requisite details cannot be provided. This feature is usually available within 24 hours after the relevant purchase has taken place. Valid Stamps will be added to your account within 14 days of your request. 6.You must have registered your account online in order to collect Stamps retrospectively via your online account. It is only possible to collect Stamps retrospectively via your online account up to a maximum of 2 times per month. The date that the Stamp is collected will be the date you enter the details into your online account and not the date of the purchase. If by adding the details from the relevant receipt a Reward is collected, the start date of the Reward will be the date you enter details into your online account and not the date of the purchase. All other conditions in these Terms apply. 7.Any unused or unredeemed Stamps will expire 12 months from the date of the last Stamp being collected. So if no Stamps are collected for a period of 12 months, all Stamps will be lost. 8.Once you have reached a total of 11 Stamps, your balance will reset back to the start of your Stamp journey for you to enjoy another round of Rewards. But your rewards will still be available under ‘My Rewards’ tab in the App. 9.Stamps on your Colonel’s Club account have no cash value and cannot be exchanged for cash. Stamps are personal to the individual Colonel’s Club account holder and cannot be pooled with Stamps earned by another individual and/or redeemed together. You cannot sell or transfer Stamps to any other person. EMPLOYEE DISCOUNT 1.As part of the Colonel’s Club scheme, employees of KFC may be eligible for an employee discount. Employees of KFC should refer to their reporting manager for more information relating to this discount. STUDENT OFFER 1.As part of the Colonel’s Club scheme eligible students can receive a free 1 piece of Original Recipe snackbox when they spend £3 or more in a single transaction. 2.To benefit from this offer, students must have registered with The Beans Group Limited (“Student Beans”) and have a valid Student Beans iD. Students that are eligible for a Student Beans iD can register for a Student Beans iD at www.studentbeans.com/go/kfc 3.Students also need to have a Colonel’s Club account and must have registered their Student Beans iD with their Colonel’s Club account. To do this students must go to the ‘My Account’ section of the Colonel’s Club website or App and enter their Student Beans iD. Verification may take up to 24 hours. 4.Once the Student Beans iD has been verified, to receive your free Original Recipe snackbox, a valid Colonel’s Club barcode (from a Card or the App) must be presented at the till point of a participating restaurant and scanned during a purchase of other items from the KFC menu. 5.This offer cannot be used in conjunction with any other offers or discounts including, but not limited to, Colonel’s Club offers, staff discount or Guest Experience Survey discount. 6.This offer is available in participating KFC restaurants in the UK only; this offer does not apply in Ireland. 7.All other Terms relating to the Colonel’s Club apply. REWARDS 1.To redeem the Rewards further described in these Terms, a valid Colonel’s Club barcode must be presented at the till point of a KFC participating restaurant (excluding any KFC service station restaurant). 2.Subject to availability a Reward can be claimed after the Colonel’s Club account has collected the valid number of Stamps and the account has updated (usually within 24 hours): • 3 Stamps = 1 Free Side. • 7 Stamps = 1 Free Snack. • 11 Stamps = £5 Off any purchase – no cashback / change for purchases under £5 (UK only). • 11 Stamps = €7 Off any purchase – no cashback / change for purchases under €7 (Ireland only). ‘ Sides’ are: • 2 Hot Wings • Small Popcorn • Regular Drink (carbonated soft drink & water) • Sundae • Regular Side • Regular Fries • Regular Hot Beverage ‘Snacks’ are: • Snackbox • Regular Popcorn • Mini Fillet Burger • Streetwise Wrap • Krushem • Kreamball • 4 hot wings • Large Side • Lil Wrap (only available in the UK) 3.To claim Rewards in participating restaurants you must inform the cashier during a purchase which product offering you would like to redeem (Snack, Side and/or £5 (UK only)/€7 (Ireland only) Off). Rewards cannot be redeemed after the purchase. 4.You will be able to claim each of your Rewards for up to six months from the day each Reward is earned i.e. the date of the qualifying purchase which results in the Reward, not necessarily the date from which the Reward appears on your account. If a Reward is not claimed within six months, it will be lost. 5.KFC reserves the right at any time and in its discretion (taking into account product availability and other factors) to change the Reward options set out above. 6.The £5 Off (UK only) or €7 Off (Ireland only) Reward may not be redeemed in conjunction with any other discount (including, but not limited to, the use of ‘Chicken Bucks’, ‘Chicken Cheques’ or Guest Experience Survey discounts) and no cash alternative is available to the Rewards specified above. 7.For any Colonel’s Club account that has been registered, you can check your account balance at www.colonelsclub.com or via the App. If you decide to check your balance, you will be responsible for connection charges, and we will not be liable for any communication failure. We reserve the right to correct or amend the balance in your account if we believe that an invoicing, accounting or other error has occurred. If you wish to query such a correction or amendment to your account balance, please email us on colonelsclub@kfc.co.uk OFFERS 1.Exclusive Offers are available from time to time for registered Colonel’s Club members only and can be viewed using www.colonelsclub.com or the App. These Offers will differ depending on usage and what you like to order. 2.To redeem an Offer, choose one of the offers you would like, then scan a valid Colonel’s Club barcode and ask the cashier to add your chosen Offer to your order. 3.Each Offer will have an expiry date detailed on the Offer description and some Offers may be available on a one-time only basis. KFC DRIVE THRU 1.Colonel’s Club members can use their Card or the App in KFC drive thru lanes by scanning the barcode prior to purchase. Vehicles must be stationary with ignitions switched off before using your Card or the App. LIMITATIONS TO USE OF THE COLONEL'S CLUB 1.The Colonel’s Club Card or App may not always be accepted at participating KFC restaurants. For example, in the event that a KFC restaurant has communication / system issue you may not be able to claim your Rewards or Offers, or instantly earn your Stamps. 2.KFC reserves the right to refuse to accept a Colonel’s Club account or to limit the use of a Colonel’s Club account which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct, unauthorised or inappropriate use. 3.KFC is not liable for any losses to your account balance. However, if you register your Colonel’s Club Card with us, your balance should be secure (as long as you have not shared your email address and password to access your Colonel’s Club account). 4.It is possible to access the App via Facebook and via Twitter Connect. KFC is not liable for any failure to access the App or for any functionality issues with the App where the App has been accessed via Facebook or Twitter Connect. LOST OR STOLEN COLONEL'S CLUB CARDS 1.KFC is not liable for lost, stolen or damaged Colonel’s Club Cards and KFC cannot guarantee that Stamps, Rewards or Offers will be available for accounts with missing cards. If you have registered your account with us and have reported your card as lost, stolen or damaged as soon as possible, your balance should be secure. To report your Colonel’s Club Card lost, stolen or damaged you must contact the Colonel’s Club Card team at colonelsclub@kfc.co.uk CANCELLATION OF YOUR COLONEL'S CLUB ACCOUNT 1.You have the right to cancel your Colonel’s Club account at any time but you will lose the right to redeem all unused Rewards and Stamps. If you wish to cancel your Colonel’s Club account you must contact the Colonel’s Club team at colonelsclub@kfc.co.uk 2.KFC may withdraw or cancel your Colonel’s Club account or take any other action it may deem appropriate if it suspects fraud, misconduct, unauthorised or inappropriate use of your Colonel’s Club account or reasonably believes that you have violated these Terms. The Colonel’s Club account shall become invalid once cancelled in such circumstances and you will not be able to claim any Rewards or Offers from your Colonel’s Club account. LIABILITY 1.KFC’s maximum liability to you in relation to these Terms and your use of the Colonel’s Club Card or App shall not exceed the final balance of Rewards held on your Colonel’s Club account if registered. 2.Nothing in these Terms exclude KFC’s liability for: a) death or personal injury caused by its negligence; b) fraud; or c) any liability which cannot be excluded or limited under applicable law. 3.To the maximum extent permitted by law, KFC excludes all other warranties, representations, conditions and terms, whether express or implied, written or oral, to the fullest extent permitted by law. AMENDMENT OF THESE TERMS AND TERMINATION 1.KFC reserves the right in its discretion to either amend these Terms (or any FAQ, policy or guideline relating to the Colonel’s Club Card or App) or terminate, withdraw or cancel the Colonel’s Club scheme (including cancelling or withdrawing the App). 2.Any amendments to the Terms will be effective immediately upon posting the revised Terms to www.colonelsclub.com 3.If you do not agree to the amended terms, you must immediately request that your Colonel’s Club account is deleted and stop using your Colonel’s Club Card. 4.Where we intend to withdraw the Colonel’s Club scheme, we will aim to give you 30 days' notice. REFER A FRIEND SCHEME 1.Current Colonel’s Club members can collect extra Stamps by referring our Colonel’s Club App to a friend. 2.Each Colonel’s Club member will be provided with a unique referral code which is personal to you. You will find your referral code located in your ‘My Account’ area of the App. You can share this code by email, text message or via various social media platforms, with your friends, family members or anyone else, provided they are aged 13 or over and a UK or Ireland resident (“Friend”). If a Friend subsequently registers with the Colonel’s Club using your referral code and scans their Colonel’s Club App when spending £3 or more in any participating KFC restaurant, you will receive 3 extra Stamps. 3.Each Friend may use your referral code once only but they will then receive their own referral code to share. 4.So to recap, in order for you to collect your 3 extra Stamps, your Friend must: (i) be over 13 and a resident of either the UK or Ireland; (ii) add your referral code when he or she registers for the Colonel’s Club; (iii) spend £3 or more in any participating KFC restaurant and scan their Colonel’s Club App at point of purchase (“Qualifying Purchase”). 5.If your Friend manages to do all of that, we will add three extra Stamps to your Rewards within 3 months of the date that your Friend makes their Qualifying Purchase. 6.The Stamps given as part of this Scheme will be subject to the same terms and conditions as set out in the general Terms and Condition for KFC’s Colonel’s Club. 7.KFC reserves the right to withdraw, amended or extend the Refer a Friend Scheme at any time and without notice. 8.KFC reserves the right to reject any referrals which it deems, at its sole discretion, to have been made via agents or third parties or any syndicated entries, those made using methods such as computer macro, script or via automated devices or that otherwise contravene the spirit of the Scheme. 9.KFC does not accept responsibility for referrals that are lost or delayed in transmission and under no circumstances will KFC be liable for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the transmission of any referrals due to technical issues or otherwise. GUEST EXPERIENCE SURVEY Kentucky Fried Chicken (Great Britain) Limited (“KFC”) is offering its customers 15% off the total price of their next purchase at KFC (the “Discount”) if they complete the KFC Guest Satisfaction Survey (“Survey”). To be eligible for the Discount, customers must spend a minimum of £5 (€5 in Ireland) at KFC, retain their transaction receipt and follow the link on their receipt to complete the Survey. Once the Survey has been completed, the customer will receive a computer generated code (“Code”) in order to receive the Discount. It is the customer’s responsibility to take a note of that Code. A new Code cannot be given by KFC if the Customer forgets or misplaces the Code. The Customer must complete the Guest Experience Survey within [9] days of the relevant KFC date set out at the top of the retained transaction receipt in order to access the Code. Customers can only complete the Survey once every 30 days. The Code remains valid for thirty days from the customer’s visit to the relevant KFC date set out at the top of the retained transaction receipt. To redeem the Discount, the customer must present the retained transaction receipt and Code to the relevant cashier in the participating restaurant before placing their order. KFC reserves its rights to withdraw or amend the Discount at anytime. Participating restaurant trading hours apply. Customers must be sixteen years or over to redeem the Discount. The Discount has no cash value and no cash or alternative value will be provided in part. Receipt will be retained by the participating restaurant when the customer presents it to redeem the Discount. Only one Discount per transaction. The Discount cannot be used in conjunction with any other KFC offer, discount, competition or promotion including any Colonel’s Club offer, discount, competition or promotion. GUEST EXPERIENCE SURVEY SNACK OR SIDE PROMOTION TERMS AND CONDITIONS THE PROMOTER 1. The promoter is Kentucky Fried Chicken (Great Britain) Limited, Orion Gate, Guildford Road, Woking, Surrey GU22 7NJ. Any information or instructions published by KFC about the Promotion form part of these terms and conditions (the “Terms”). PROMOTION PERIOD 2. The Promotion will commence at participating KFC restaurants in the United Kingdom at 00:01 (GMT) on 16 November 2020 and will close at 23:59 (GMT) on 16 February 2021 (the “Promotion Period”). 3. KFC reserves its rights to vary, withdraw and/or extend the Promotion Period at any time. ELIGIBILITY 4. To be eligible for the Promotion, customers must spend a minimum of £5 (GBP) at participating KFC restaurants* (as defined below), retain their transaction receipt and follow the link on their receipt to complete the Survey. Once the Survey has been completed, the customer will receive a computer generated code (“Code”) in order to be eligible for the Promotion. 5. To receive the Promotion, the customer must present the retained transaction receipt and Code to the relevant cashier in the participating restaurant before placing their order. 6. KFC and/or any participating restaurant reserves the right to refuse service to anyone who, in its reasonable opinion, is not complying with the spirit of the Promotion. GENERAL 7. The Promotion is available at participating KFC restaurants for dine in, drive thru and take away orders – and is not available via delivery or KFC collect services. 8. Only one Promotion may be redeemed per transaction. 9. The Promotion cannot be used in conjunction with any other KFC offer, discount, competition or promotion including any Colonel’s Club offer, discount, competition or promotion. 10. The Promotion is not transferable and has no cash value and no cash or alternative value will be provided in full or part. 11. It is the customer’s responsibility to take a note of the Code. A new Code cannot be given by KFC or participating restaurants if the customer forgets or misplaces the Code. 12. Customers can only complete the Survey once every 30 days. The Code remains valid for 30 days from the date set out at the top of the retained transaction receipt from the participating KFC restaurant. 13. Customers must be 16 years old or over to redeem the Promotion. 14. The Promotion is subject to availability at participating restaurants* (as defined below) and exclusions may apply. 15. Participating restaurant trading hours apply. 16. KFC reserves the right at any time and in its discretion (taking into account product availability and other factors) to change the Snack and Side options. 17. KFC reserves the right to hold void, cancel, suspend, or amend the Promotion at any time. 18. By taking part in this Promotion, all participants will be deemed to have accepted these Terms. 19. The Terms are governed by English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales. * The participating KFC restaurants are as follows: Bolton - The Linkway, Bolton - Waters Meeting Road, Hyde - Clarendon Road, Manchester - Denton Rock, Manchester – Harpurhey, Manchester - Hyde Road, Manchester – Middleton, Manchester - Oxford Road, Oldham - High Street, Oldham - Huddersfield Road, Oldham - Sisson Street, Rochdale - Sandbrook Park, Salford - Regent Road, Salford - Rossal Way, Stockport - London Road, Stockport - Peel Retail Park, Stoke on Trent – Meir, St Helens - Central Retail Park, Skelmersdale - Concourse Shopping Centre, Widnes - Gerard Street, Burnley - Trafalgar Street, Accrington - Hyndburn Road, Blackburn - Haslingden Road, Bury - Pilsworth Road, Farnworth - Albert Road, Heaton Chapel - Monarch Leisure Park, Manchester - Trafford Retail Park, Prestwich - Bury New Road, Walkden - Ellesmere Centre and Wythenshawe - Rowlands Way. THE COLONEL SANDERS PROMISE TERMS AND CONDITIONS THE PROMOTER Kentucky Fried Chicken (Great Britain) Limited. GENERAL If you’re not happy with your first bite, we will replace the product. To claim a replacement, you must provide the physical product of which no more than one quarter may have been eaten. Like for like replacement of the individual product only. Proof of purchase required. Requests should be made at the restaurant front counter. Applies to dine in, drive thru and take away orders. Excludes Delivery orders. Maximum of one claim per guest per day. Only available on the day of purchase. Subject to restaurant of purchase’s opening hours. No cash alternative. Subject to availability of like for like replacement product. Non-transferable for another product. Your statutory rights remain unaffected. Applies to purchases within England, Wales and Scotland and Northern Ireland. Not applicable in ROI. Participating restaurants only We reserve the right to refuse any claim under the Taste Promise if these terms and conditions are not met. This promotion may be amended or withdrawn at any time We reserve the right to pass the issue to the Care Squad for rectification. The decision to replace the product is at the Restaurant General Manager’s absolute discretion. KFC GRAVY X GRIB – TERMS & CONDITIONS This Promotion (defined below) is open to residents of Great Britain, except for employees and agencies of Kentucky Fried Chicken (GB) Limited (“KFC GB” or the “Promoter”) or its franchisees. KFC GB customers who purchase The KFC Gravy Burger Box Meal at the Locations (defined below) may be eligible for a free giveaway of a KFC gravy bib (a “Grib”) (the “Promotion”). The Prize is available to the first 100 customers at each of the Locations who enter the Promotion by purchasing the KFC Gravy Burger Box Meal (the “Winners”). The Promoter is not liable to provide a Prize to any customers that have purchased The KFC Gravy Burger Box Meal after all Prizes have been redeemed. The opening time and date of the Promotion is the time at which the Locations open for service at 10:30am on 15th November 2021 and the Promotion will continue until stocks last. The Prize is limited to one per customer who purchases the KFC Gravy Burger Box Meal at one of the following three KFC’s: Trafford Retail Park, Leeds Merrion Centre and Cardiff Queen Street restaurants (the “Locations”), and no individual customer may receive more than one Prize irrespective of the number of KFC Gravy Burger Box Meal purchased. Winners will receive their Grib once they’ve purchased a Gravy Burger Box Meal. The total number of Prizes available is 100 per Location (300 in total). The Prize is not transferable or redeemable for cash and excludes any costs of travel associated with getting to the Locations. The Prize cannot be purchased or obtained at the Trafford Retail Park, Leeds Merrion Centre and Cardiff Queen Street restaurants, or any other KFC restaurant location, outside of the Promotion date. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault. If for any reason any aspect of this Promotion is not capable of running as planned, KFC GB may in its sole discretion cancel, terminate, modify or suspend the Promotion or the Prize, or invalidate any affected submissions. The Promotion and Prize is available for purchases of the KFC Gravy Burger Box Meal at the Locations only, and is not available through any delivery service. The decision of the Promoter regarding any aspect of the Promotion is final and binding and no correspondence will be entered into about it. Unless caused by their negligence, KFC GB and its associated, affiliates, agencies and companies will not be liable for any loss, expense or damage which is suffered or sustained in connection with this Promotion or accepting or using the Prize. Nothing in these terms and conditions excludes liability for death or personal injury caused by negligence, fraud or any liability which cannot be excluded or limited under applicable law. By entering the Promotion, customers will be deemed to have accepted and agreed to be bound by these conditions. This Promotion will be governed by laws of England and Wales and the jurisdiction of the Courts of England and Wales. Promoter: KFC GB, Orion Gate, Guildford Road, Woking, Surrey GU22 7NJ CHICKEN DELIVERED TO YOUR DOOR OUR MENU ORDER ONLINE DEVELOPMENTS FIND A KFC REWARDS & OFFERS ABOUT KFC CONTACT & HELP JOBS AT KFC KFC SHOP FOLLOW US Privacy Cookie & Ads Policy Terms & Conditions Tax Strategy Modern slavery act © KFC. 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