0800 038 9839 LOANS STORES SHOP ONLINE ONLINE LOANS ABOUT US BLOG CONTACT US Returns Policy As part of the Suttons & Robertsons returns policy a customer who has purchased any retail item from Suttons & Robertsons is entitled to an exchange/refund within 14 days if they are not happy with their purchase, providing the item is returned in its original condition, along with the receipt and packaging. None of the above terms affect your statutory rights to cancel a distance contract or to return goods when goods are faulty or incorrectly supplied. Please note that our returns policy excludes items which have been personalised, engraved, adjusted or resized and are non returnable. If you have any further queries, please contact our customer service department: Phone 08000 389 839 (UK only / local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details). Lines are open Monday to Friday 9.00am – 6.00pm, Saturday 10.00am – 4.00pm (closed Sunday and bank holidays) Email services@suttonsandrobertsons.com Quick Links Pawnbroker Loans Pawn Shop London Pawnbrokers Online Online Shop Sell Watches Sell Jewellery Loans Loans on Watches Loans on Jewellery Loans on Diamonds Loans on Gold Loans on Fine Art Loans on Classic Cars Loans on Handbags Loans on Antiques Get In Touch Store Opening Hours Contact Us Book An Appointment About Us Pawnbroking FAQs Legal Privacy Policy Terms of Use Cookies Policy Complaints Policy Returns Policy ©2021 Suttons & Robertsons – all rights reserved Suttons & Robertsons is a trading name of Hopkins & Jones Limited who are authorised and regulated by the financial conduct authority. Firm reference number 731198. www.suttonsandrobertsons.com is a site operated by Hopkins & Jones limited trading as Suttons & Robertsons, Robertsons and Hopkins & Jones, registered in England under company number 433606. Registered office: 88 Fleet Street, London EC4Y 1DH. VAT number: 238 8280 37 Accept All WhatsApp Us