Member Connect Find a Branch Identity Theft For account fraud or identity theft, contact LGFCU immediately at 888.732.8562. How to report identity theft If you think you’ve been a victim of fraud, report the issue to a member service representative immediately at 888.732.8562 to help minimize your losses. Next, contact the three major credit bureaus to issue a fraud alert on your credit file. Once the alerts are activated, your creditors will contact you before new accounts are opened in your name. After notifying the Credit Union of a fraudulent transaction, you may be asked to file a police report or other necessary documents or, take additional actions. Keep a copy of the police report for creditors and others who require proof of identity theft. The Credit Union will guide you through the process. Credit reporting agency contact information Equifax: 800.525.6285 Experian: 888.397.3742 TransUnion: 800.680.7289 Online fraud liability You are not responsible for any online fraud originating from Member Connect if it occurred through no fault of your own. You must notify us of any fraudulent online transactions no later than 60 days from the date the statement containing the transaction was transmitted. Any device you use to access Member Connect should be protected by a firewall, anti-virus and/or other anti-malware security software. If you share your User ID or your password with anyone, any actions they perform on your online accounts are considered to be authorized by you and may void zero liability. What you can do to recover your identity Once the immediate crisis has passed, take these additional steps to begin rebuilding your identity: File a complaint with the Federal Trade Commission (FTC) at IdentityTheft.gov. Close all accounts you suspect or know have been compromised. Change your account passwords for accounts that can’t be closed. Next Steps We’re here to help with services to help monitor your accounts and financial information. Check your credit reports quarterly at AnnualCreditReport.com. Sign up for account alerts and notifications. Not an LGFCU member yet? Join us! Security Related Links Cybersecurity Awareness Month: Online safety tips College students, staff target of tax refund scam New ID theft protection for credit card Website LGFCU Home Sitemap Company Careers Contact Us Media Contact Security Social Media Legal HMDA Legal Information Privacy Notice Connect with us: Facebook Twitter LinkedIn Instagram Federally insured by NMLS #1079297 323 West Jones Street, Suite 600 Raleigh, NC 27603 © 2021 Local Government Federal Credit Union. All rights reserved. Rate comparisons used throughout the LGFCU site are based on the lowest rate available. Your calls with the Credit Union may be recorded. Share your feedback Routing Number: 253184537 Wire Transfer ABA Routing Number: 253177049