My Account Report an Outage Customer Service Search MENU About New Braunfels Utilities Senior Leadership Board of Trustees NBU Headquarters Contact Us New Braunfels Utilities (NBU) was established in 1942 when the City Commission of New Braunfels, Texas, purchased the electric transmission and distribution systems from Guadalupe Electric Company, formerly owned by the San Antonio Public Service Company, that served the City of New Braunfels and the surrounding area. In 1959, operations of the water and wastewater systems were transferred to NBU from the City. Our mission is to enhance the quality of our community by providing innovative essential services. Vision: New Braunfels Utilities will be recognized as a trusted community partner dedicated to excellence in service. NBU is one of 2,000 community-owned, nonprofit, public power utilities in the nation. NBU Service Area Map FAQ Who governs NBU? How is NBU involved with the City? What is NBU's role in garbage and recycling collection? Where is this year’s Board of Trustees meeting schedule? Where can I find more information on operations? Where can I find more information on services and initiatives? Where can I find more information on rates and financial services? How do I submit a press/media inquiry? What is the NBU Holiday Schedule? Image gallery. To open selected image in a modal press Enter. Customer Service Newsroom Publications Careers Facebook Twitter Instagram LinkedIn YouTube COMPANY About New Braunfels Utilities Planning for the Future NBU Headquarters A Lasting Legacy WAYS TO SAVE Current Water Status: Non-Drought Rebates ACCOUNT Electric, Water, and Wastewater Rates Ways to Pay Understanding Your Bill Customer Service Resources SERVICES Start, Stop, and Transfer Services Before You Dig Tree Trimming NBU Locations MAIN OFFICE 263 Main Plaza, New Braunfels, TX 78130 SERVICE CENTER 355 FM 306, New Braunfels, TX 78130 Contact NBU MAIN OFFICE 830.629.8400 TOLL FREE 866.629.8400 AFTER HOURS 830.629.4628 Operating Hours Monday – Friday, 8:00 a.m. to 5:00 p.m. Privacy Policy 2020 © 2021 New Braunfels Utilities. All rights reserved. We use cookies to improve the user experience on this site. Privacy Policy Dismiss Notice