HOME ABOUT GENOPTIX TEST MENU PATIENTS BILLING CAREERS GENOPTIX ONLINE SEARCH JUST FOR PATIENTS DISEASE AREAS Genoptix tests for diseases involving blood and bone marrow (hematology), as well as other organs throughout the body such as breast, lung, colon, and skin (solid tumors). GETTING TESTED It’s important to learn about the testing options your doctor will order on your behalf so you can better understand how the test results can impact your medical care. BILLING QUESTIONS Oncology testing is complicated. Understanding your payment options shouldn’t be. If you have a question about a bill, contact us by phone, at +1.800.755.1605, or by emailing us at billing@genoptix.com. Learn More Learn More Learn More UNDERSTAND YOUR BILLING PAYMENT OPTIONS How is Genoptix involved in my care? Your doctor recently ordered diagnostic testing from Genoptix. Testing bone marrow, blood, lymph node, or other tissue can be complex, and may require the expertise of a specialty lab like Genoptix. Our services provide your doctor with the best information for your diagnosis and treatment. Every Patient Pledge We believe every patient should have access to the best possible care. That’s why we work directly with you to make sure our testing services are accessible and out-of-pocket costs are transparent. We accept all patients We support all patients—with or without insurance—by offering interest-free payment plans, prompt pay discounts and patient financial assistance programs to all who qualify. No insurance? No problem. We support patients with a variety of payment options. Call +1.800.755.0802 to discuss costs and payment options. WANT TO PAY NOW? We make it as easy as 1, 2, 3. You can pay your bill through one of these convenient payment options: ONLINE Pay online with a credit card: dev-genoptixcom.pantheonsite.io/paymybill MAIL Mail a personal check or money order to: Genoptix, Inc. PO Box 644828 Pittsburgh, PA 15264 PHONE Call us at +1 800.755.0802 to make a payment using a credit card over the phone. How much will I have to pay? Your financial responsibility, if any, will be at our average current In-Network rates (if applicable), and/or your In-Network co-insurance benefit plan level, regardless of our contract status with your insurance company, as allowed by federal and state laws. Patient Financial Assistance Program Call us to see if you are eligible for our Patient Financial Assistance Program, based on your household income. Prompt Pay Discounts If you pay your invoice within 30 days from the date of the first statement, you are entitled to a prompt pay discount. Call us for more information. NEED MORE HELP? For all billing and payment questions, call us—not your doctor! Call us at +1.800.755.0802 or send an email to billing@genoptix.com. We are available Monday-Friday, 6:00 am to 5:00 pm PST. CONTACT A GENOPTIX BILLING REP CONTACT US Genoptix, a NeoGenomics Company 2131 Faraday Ave Carlsbad, CA 92008 Phone: +1.760.268.6200 Fax: +1.760.268.6201 Client Services Phone: +1.800.755.1605 Fax: +1.888.755.1604 Email: clientservices@genoptix.com Medical Director: Derek Lyle, MD RECENT NEWS NeoGenomics Completes Acquisition of Genoptix, Inc. December 10, 2018 - 9:00 am NeoGenomics Signs Definitive Agreement to Acquire Genoptix October 23, 2018 - 9:00 am Genoptix Launches FDA-Authorized BCR-ABL MRDx® TFR Monitoring Test for Patients with Chronic Myeloid Leukemia on Tasigna® (nilotinib) September 4, 2018 - 8:30 am HOURS OF OPERATION Our lab is open six days a week: 5:00am to 6:00pm PT Mon-Fri 7:00am to 3:30pm PT Saturday For after-hours assistance, your call will be connected with an on-duty Client Services Representative. ©2018 Genoptix, Inc. All rights reserved. Legal Pay My Bill