BACK TO SITE SUBMIT TICKET How can we help you? Knowledge base Delivery & Collection Delivery Info 13 Delivery Options European Delivery Costs Rest of the World Delivery Costs Order confirmation Why is my order late? See all 13 articles Delivery FAQs 3 Can I track my delivery overseas? Corona Virus (covid-19) - Deliveries European Deliveries Orders & Payments Completed Orders 9 Why has my order been cancelled? My order has been cancelled, but it appears that I have still been charged Where is my order? I'm missing item(s) from my order Why have items been cancelled from my order? See all 9 articles Placing Orders 9 What payment options are accepted? What is payment authentication? When do you take payment? Can I use my gift card online and in store? Can I use my credit note online and in store? See all 9 articles Product info 4 How do I find my size? Item out of stock? Is there a limit to how many products I can buy? Size Guide Returns & Refunds Returns 5 Extended Christmas Returns Policy Return – online Return – Bought in store Can I exchange an order? Can I return more than one order in the same parcel? Refunds 4 How will I receive a refund? Why have I been refunded for an item instead of it being exchanged? When will I receive a refund? I can't see a refund on my bank statement Ride To Work Employees 13 How does the Cycle to Work scheme work? What can I get through the Ride-To-Work scheme? Can I choose cycling equipment only, without getting a bike? Can I order components to build a complete bike? Who is responsible for maintaining the bike? See all 13 articles Employers 10 Does the employer need to apply for dispensation from HMRC to provide Ride-to-Work? Does my organisation need credit authority to offer the scheme? What are the rules regarding maternity leave? I am self-employed - can I join the Ride-to-Work scheme? Who is responsible for maintaining the bike? See all 10 articles My Account Getting Started 9 How To Register How do I create or change my password How do I buy online? How do I pre-order an item? How do I apply a discount code? See all 9 articles Technical Issues 4 Add to safe sender list I’m having problems signing in. What can I do? I’ve found an issue with your website. I’m having problems with a page on your site. What do I do? About Us & Our Policies Terms & Conditions 6 Security, Privacy and Cookie Policy Terms & Conditions - Current Promotions Terms & Conditions (UK) Terms & Conditions (non-UK customers) Third Parties See all 6 articles Stores Information 2 Can I have my order delivered to my local store? Store Finder Our Responsibilities 5 Evans Cycles supports Cyclists Fighting Cancer Evans Cycles Modern Slavery Policy Statement Gender Pay Gap Being Green Product Recall Notices Store Servicing 9 Can I use my £50 ‘Fix Your Bike Scheme’ voucher at Evans Cycles? How do I book a service in my local store? How much will my service cost? Evans Cycles Workmanship Guarantee Suspension Servicing See all 9 articles Careers at Evans Cycles 2 An Evans Cycles Career Our Vacancies Can't find what you're looking for? SUBMIT A TICKET HERE TO HELP Bike Sizing Buying Guides ABOUT US Company History Find a Store Our Ride to Work Scheme Servicing © 2021 EvansCycles.com