IC System Receives 2021 BBB Torch Awards for Ethics Read More Menu Podcasts Closing the Books Welcome to Closing the Books, a podcast by IC System, your trusted subject matter expert for debt collection solutions. Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future. How to Keep up with Regulatory Change in the Collections Industry Nov 15, 2021 Chief Compliance Officer and Corporate Counsel Michelle Dove discusses how she keeps an eye on regulatory change in the collections industry. Listen Using A Business Adviser to Improve A Healthcare Practice Oct 15, 2021 IC System's Mary Prendergast, Vice President of Business Development, and Gary Meza, CEO, and Owner of GTM Medical Consulting, discuss how healthcare organizations can offload their administrative tasks to a business advisor. Listen How Government and Utilities Organizations can Write Better RFPs Sep 16, 2021 IC System Proposal Manager Mark Pollard provided insights into what vendors like IC System look for in a well-written RFP that helps them communicate how their solutions will make a perfect fit for a prospect’s business. Listen Why Winning the BBB’s Torch Award for Ethics Is Important for IC System Aug 17, 2021 The BBB's Torch Award for Ethics showcases businesses operating ethically. Torch Awards criteria include how companies treat customers, vendors, and employees. IC System won the award in 2021. Listen How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources Jul 16, 2021 Mary Prendergast, VP of Business Development, and Tony Sowden, Healthcare Client Success Manager discuss how healthcare offices can lean on trusted agency partners to improve collection efforts. Listen Patient Advocacy in Healthcare from the Provider to Collections Jun 15, 2021 Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, talk about patient advocacy in 2021. Listen How Utilities Can Decrease Their Accounts Receivable May 17, 2021 Karen Jonas and Eric Port discuss ways utilities can emerge from the COVID-19 pandemic and decrease their accounts receivable. Listen Scorecards for Success in Debt Collection Apr 16, 2021 IC System's Mike Selbitschka talks about the importance of scorecards to measure success in the collections industry. Listen Inside IC System’s Successful Partnership with Genomind Mar 15, 2021 Bryan Campbell, Business Development Manager with IC System, and Tom Hess, Senior Vice President and Chief Financial Officer of Genomind, join Tyler Kern to discuss the companies’ successful working relationship forged during the COVID-19 pandemic. Listen How Collection Agencies Can Benefit from Customer Satisfaction Surveys Feb 15, 2021 Tyler Kern and IC System’s Tim Scholl dive into the findings from the company’s customer satisfaction surveys and how the responses have helped improve the collection agency as a whole. Listen Compliance and Risk Management in the Collections Industry Jan 18, 2021 Michelle Dove wears a lot of hats as a General Counsel and Chief Compliance Officer for IC System. Dove shared her thoughts and experiences on compliance and risk management challenges in a collection agency setting. Listen How to Manage a Collection Agency Successfully Dec 15, 2020 Karen Jonas, Senior Vice President of Field Sales for IC System, and Thom Majka, Director of Business Development, DebtNext, discussed the partnership between the collection agency and software platform provider and how this bond makes success at IC System possible. Listen Training and Developing Representatives to Succeed Nov 17, 2020 To create a winning formula for a compassionate and empathetic approach to the collections’ process, Allison Johnson, Training & Development Manager at IC System, knows the secret is in training. Listen Choosing The Right Collection Agency Partner Oct 19, 2020 On this episode of Closing the Books, IC System's Vice President of Client Success, Chris Morris, discusses using a collection agency is an extension of your business Listen Winning with Compassion in Healthcare Collections Sep 24, 2020 On this episode of Closing the Books, Kristina Gursky discusses IC System’s approach to collections in the healthcare industry. Listen What Businesses Should Seek Out when Choosing a Collection Agency Sep 15, 2020 Debt collection isn’t new business. It has evolved dramatically since IC System’s founding over 80 years ago. With regulations, technology and a changing economy, organizations need a debt collection partner they can trust. Bryan Campbell, Business Development Manager of IC System, shared his expert advice for those that need help with receivables. Listen A Different Approach for Collection Agencies Aug 27, 2020 John Erickson, President and CEO of IC System, believes there’s a compassionate way to approach the collection agency business. Listen Need Something More? We offer effective solutions for businesses looking to collect on their past-due accounts. We will work with you to find the best solution that gets you your money back and maintains your customer relationships. Reach out to us today! Contact Us PRIVACY POLICY FAQS CAREERS CLIENT PORTAL CONTACT Facebook Twitter LinkIn YouTube RSS 1-800-443-4123 © 2021 IC System, Inc. All Rights Reserved.