ABOUT BRANDS PRIVATE LABEL GLOBAL DISTRIBUTION PUBLIC HEALTH Terms & Conditions 1. General i) Orders given by the customer are not binding on us until we accept them either by written acknowledgement from ourselves or by delivery of the goods (whichever the earlier). ii) Orders are accepted by us and goods are sold by us subject to the terms and conditions cited herein which unless and to the extent expressly stipulated or agreed in writing by one of our directors shall prevail to the exclusion of all terms and conditions put forward by the customer (whenever communicated) which shall be of no contractual effect. Unless previously agreed in writing by one of our directors no verbal, written or other addition to or variation or waiver of these conditions shall be effective. iii) Clerical errors on our part are subject to correction. (iv) If any provision of these conditions is held by any competent authority to be unenforceable in whole or in part then the validity of the other provisions of the conditions and the remainder of the provision in question shall not then be affected. (v) Carriage. UK Mainland carriage is charged at £10.00 for orders under £200 (excluding VAT). For Republic of Ireland orders under £500 (excluding VAT) carriage will be charged at £25.00. Additional charges will be made for carriage on orders to Isle of Man, Scottish Highlands Islands, Channel Islands and other locations where Pasante Healthcare Ltd. may be charged a premium. 2. Quotations Unless otherwise stated quotations and/or prices supplied by us normally remain standing for 28 days and only constitute an invitation to treat. However, we reserve the right to withdraw a quotation or to vary any of its items (including prices) at any time. 3. Prices i) Unless otherwise stated all prices quoted by us are exclusive of VAT, packaging and delivery (whether payable by us or the customer), all of which shall be additionally paid by the customer. ii) Goods are charged according to our current price list, a copy of which is available from our offices at any time. Any reduction from these prices can only be given by a director of this company and shall be in writing. We also reserve the right to alter any prices or remove any discount at any time without notice. 4. Cancellation i) Any order which we have accepted may not be cancelled subsequently by the customer without the written agreement of one of our directors, and if such an agreement is given the customer shall pay us such a sum as we shall see reasonable in respect of work done. All cancelled orders or returned goods will be subject to a 50% returns charge unless waived in writing by one of our directors prior to return. ii) Returns will only be accepted with an authorised return number. Any deliveries without this number will be refused. Please call 01903 753844 for customer services to apply for a returns reference. 5. Payment and Returns i) Credit is granted by us in absolute discretion. We reserve the right to withdraw credit at any time and demand payment in full. ii) Payment for goods, where credit has been agreed shall be made within 30 days of date of invoice. Any extension in credit terms must be agreed prior to order and must be confirmed in writing by a director of Pasante Healthcare Ltd. iii) If any sums are outstanding beyond the 30 days credit period then interest on the outstanding sums shall be charged at 4% above Lloyds TSB base rate. iv) All payments should be made within the agreed credit terms directly to Pasante Healthcare Limited. Pasante Healthcare Limited bank details are stated on all customer invoices and statements. In the event of any uncertainty customers are requested to contact our Customer Services Department or Credit Control Department (Tel: 01903 753844) for bank details. v) In consideration of Pasante Healthcare Limited providing a credit facility in respect of supplying goods to the customer, the signatories of the purchase order document/form accept joint and several liability for any of our invoices not settled by the company within 30 days of the invoice date . vi) All returns for whatever reason or agreement are at customers request unless specifically agreed by a director of Pasante Healthcare Ltd. 6. Goods Lost or Damaged in Transit i) Where we are to arrange delivery of the goods to the customer’s place of business the customer shall notify us in writing of any shortage or damage of the goods within 3 working days after receipt of goods. If the customer’s failure to notify us in writing within the given period causes any claim to be refused by the carrier of the goods the entire loss must be borne by the customer. ii) The customer shall inspect the goods immediately upon delivery. In the case of damage or shortage the customer must (for the protection of the customer and ourselves and in order to comply with the carrier’s regulations) note the damages and/or shortages on the driver’s consignment prior to signing. 7. Reservation of Title Without prejudice and in addition to any other remedies we may have, the property in any goods delivered to the customer or to the customer’s use shall remain vested in us until we are paid in full for these goods or any other goods supplied by us to the customer at any time. Until such payment is made in full the customer acts as our fiduciary agent and shall store the goods properly and shall insure the same in such a way that they are clearly identifiable as our property and we reserve the right to require the customer to return the goods to us at the customer’s expense. If this requirement is not immediately complied with we shall have the right (without prior notice) at any time to retain or retake possession of whole or part of the goods and for that purpose the customer hereby grants us the right to enter upon any premises occupied by the customer to recover the goods from anything they are attached on or displayed without being responsible for any damage caused. 8. Risk At all times after the goods shall have been made available for unloading at the delivery location (other than when the goods are returned to us at our request and are in our premises) the risk in whole shall be the customer’s who shall insure accordingly. Pasante Healthcare Limited - Registered in England - Number 04409735 - Registered Office: The Old Casino, 28 Fourth Ave., Hove, East Sussex, BN3 2PJ CUSTOMER SERVICES Privacy Policy Terms & Conditions Contact Us CORPORATE INFORMATION About PHL CSR Ethical Trading Modern Slavery Policy EXTERNAL LINKS Pasante® Website Sebamed® UK Website INSTI® Self Test Website Image and Resource Portal Pasante Healthcare Ltd, Commerce Way, Lancing, West Susssex, BN15 8TA, UK