Learn more about our use of cookies here. Close Skip to navigation Our Accessibility Standards Policy At Northbridge, we want to provide an open and accessible environment for everyone who works at or visits our offices. It’s our policy to follow the principles of dignity, independence, integration and equal opportunity that are outlined in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Accessibility Standards Policy that we’ve put in place applies to: Employees Volunteers Agents and/or contractors who deal with the public or other third parties representing Northbridge Anyone who takes part in the development of Northbridge’s policies, practices and procedures In keeping with the principles behind our Accessibility Standards Policy, we’ll make an effort to: Ensure that all individuals receive the same value and quality of service. Enable individuals with disabilities to do things they need to do, at their own pace, as long as it doesn’t present a safety risk. Find alternative ways to ensure that individuals with disabilities have access to the same services, in the same place and in a similar manner. We’ll provide adequate notice if there are any service disruptions that might temporarily prevent access. Take individual needs into account. Communicate with the individual’s disability in mind. Ensure that job accommodations are provided for employees with disabilities. Ensure that accessibility will be considered during all phases of the employment relationship, including performance management and career development. We’ll provide training to all current and new staff members to ensure that accessibility continues to be an integral part of our daily business operations. If assistance is required: Individuals with disabilities are welcome to use their own assistive devices, support people or service animals in our offices. If there’s a safety issue or other concern, we’ll work with the individual to provide an alternative solution. Temporary disruptions Should a temporary disruption prevent individuals with disabilities from accessing our offices or our services, we’ll provide updates on our website or by posting notices on our premises. Your feedback is important You can help us make sure that we’re living up to the standards of our accessibility policy by providing us with your feedback. Please contact our Human Resources department at 416.350.4400 or email us at human.resources@nbfc.com. You can also reach us by regular mail at: Northbridge Place Human Resources Department 105 Adelaide St. W. Toronto ON M5H 1P9 Alternatively, you may contact us by any of the means noted above to request a copy of this policy in a format that takes into account any disability you may have. Click here to download a PDF of our accessibility policy Any complaints with respect to this policy or Northbridge’s execution of this policy may be sent to Northbridge’s Complaints Liaison Officer/Ombudsman. The Complaints Liaison Officer/Ombudsman’s contact details and the process for the handling of such complaints may be found in our Complaints Handling Protocol. Click here for our Complaints Handling protocol. Terms and Conditions of Use Trademark information Privacy Policy Accessibility Standards Policy Multi-year accessibility plan Complaint Resolution Code of Consumer Rights and Responsibilities Third Party Recruiting Policy Report insurance fraud Head office TruShield Insurance 105 Adelaide St. West Toronto, ON M5H 1P9 1.844.429.9480 Monday to Friday 8:30AM to 5:00PM ET 4.0 Read our 110+ reviews Business Insurance in Canada Ontario Toronto Ottawa Hamilton London Mississauga Kitchener British Columbia Vancouver Kelowna North Vancouver Alberta Calgary Edmonton Nova Scotia Halifax Manitoba Winnipeg Send us a message Contact us to learn more about how we can help with your small business insurance needs. Get in touch Terms, conditions and exclusions apply, see policy for details. The services described on this website are not insurance policies and not all policies are eligible. For more information on our services and for information on our insurers please see Terms and Conditions. Certain content used on this website are trademarks or tradenames of Northbridge Financial Corporation (or its affiliates) and are used under license by our insurers. For more information please see Trademark Information. Privacy Policy Accessibility Standards Policy Complaint resolution Consumer rights Press Centre Third party recruiting Report insurance fraud Update credit card Customers impacted by the flooding in British Columbia, please visit our severe weather alert page. FR CALL US CHAT