Call: 01233 505450 Services Home » About Us Careers Contact Us » Contact Centre Services The increasing demands on Health and Social Care and the on-going need to meet the standards and quality requirements set by both Government and the Department of Health, have led IC24 to develop its contact centre functionality, services and systems to deliver Commissioners exceptional quality and value for money. This development has been underpinned by the highest level of both organisational and clinical governance. IC24’s commitment to public and patient safety and quality, has enabled IC24 to provide services that are truly patient focused and cost effective. IC24 has carefully and diligently brought together all the appropriate people and skills to allow us to manage responsive telephone contact centre services and ensure the continued development and delivery of high quality and direct care services. What's on Offer? Call Handling Our commissioned services ensures that our patients have 24/7 access to our telephone call centres. These advisors manage the patient relationship and ensure the appropriate intervention follows. Depending on the service specification the advisor would have access to our team of GPs, Nurses, ECPs, HCAs, Therapists and Care Workers. Telephone Advice Service (Clinical) All patients have access to a clinical advisor who is able to assess the clinical need of the patient. This service would provide the following outcome tailored to the patients needs: • Home care advice • Attendance at medical centre • Home visit Telehealth Services Our contact centre is clinically led and provides a range of services and software targeted at long term condition management. It operates a fully integrated monitoring platform supported by fully trained Health Assistants, Primary Care Nurse Practitioners and GPs. Telecare Services Our contact centre provides a range of services and software targeted at Telecare monitoring. This includes a full range of Telecare equipment monitoring for patients in their own homes. We monitor most Telecare equipment currently on the market. HealthAlert24 also has distribution agreements with a range of innovative equipment suppliers providing technology to support: • Nursing home – nurse call system • Mobile tracking using GPRS • Fully integrated home gateway Home About us Privacy Statement Terms Of Use Rota Login Login Head Office Integrated Care 24 Ltd Kingston House The Long Barrow Orbital Park Ashford Kent TN24 0GP