Contact Us Home Developments Property Search Pre-owned Properties How to buy News & Media About Us Home > About Us > Customer Care Company Profile Your Home Guide Consumer Code / Customer Charter Energy Efficiency Testimonials Health & Safety NHBC Customer Care Buying Process Careers Customer Care For Bancon Homes – Customer Care is foremost in our company philosophy. Without satisfied customers we have no business. We fully understand how important it is for you to feel completely satisfied with your new home - so in addition to taking the utmost care during the construction of your new home, we also take pride in the quality of our service to you the customer. To support and demonstrate our commitment to providing high levels of satisfaction, we created The Bancon Homes Customer Charter – your reassurance that our quality of our service will provide you with the quality of your living experience you deserve. Click below for details of our Customer Care Charter. /assets/images/home/The_Bancon_Homes_Customer_Charter_2014_V3.doc Need Assistance? If you already own one of our homes and have a query or would like our assistance, please contact our Customer Care Department as below: Mr Brian McRitchie - Customer Care Manager Bancon Homes Banchory Business Centre Banchory Aberdeenshire AB31 5ZU Tel: 01330 824900 e-mail: brian.mcritchie@bancon.co.uk Emergency Only Should your enquiry be of an EMERGENCY ONLY. Please contact our out of services call number:- 01330 827300. Where you will get assistance and guidance. Find out more Got a question? We can help. Name Email Telephone Message Contact Us Tel: 01330 824900 Fax: 01330 824510 Location Map Bancon Homes Banchory Business Centre Burn O' Bennie Road Banchory Aberdeenshire AB31 5ZU Sitemap Terms and Conditions Privacy Policy Cookies Emergency Cover Company No: SC 118706 Bancon Group