Deutsch Русский About Us Products Applications Case Studies Education For Patients Get In Touch CUSTOMER SUPPORT We designed and built your system: No one knows it like we do. Welcome to our service and support page You invest significantly in your Vision RT systems, through your initial purchase but also through your time training and integrating with your other systems. We value your investment and we’re committed to ensuring the best possible adoption and support path for you. We want to give you the confidence that your systems will deliver benefits for your clinic, your team, and your patients. Vision RT offers comprehensive, best-in-class service and support. On this page, you’ll find details about how we work with you to make installation easy, how we offer day to day service and support and how our service agreements can give you peace of mind and ensure your teams have access to the training and resources they need. No one knows Vision RT’s products like we do. As a team of passionate, experienced technical and clinical professionals, we are dedicated to giving you the best support experience possible. Vision RT was named “best in class” for customer service/support by 53% of participants with various other well-known radiation therapy suppliers making up the remainder. Customers cited product quality, clinical evidence, and quality of service and support as the three main reasons for choosing Vision RT. Dedicated Project Management From the beginning, our highly experienced Vision RT project manager will work closely with your team to ensure that we minimize any onsite disruption by coordinating, planning and executing every milestone and every detail correctly and on schedule. Support Services Field Service Engineers The Vision RT Field Services Team is comprised of highly experienced product experts who understand every technical element of the Vision RT systems. The team is focused on ensuring the best possible experience – from the order being received to installation and on-going support. Our sole aim is to provide minimum disruption and maximum effectiveness for your team and the system you have invested in. Our support team works to an industry-leading 99% availability target, through remote and on-site support. Service Agreements Vision RTs Comprehensive Service & Support Contract protects your investment. It comes with the confidence of knowing you have an assigned Field Service Engineer and Clinical Applications Specialist to contact for help remotely or onsite. We want to ensure you get the best possible system uptime and on-going clinical adoption. It’s that simple. Choosing our Comprehensive Service & Support Contract means: All spare parts and labor are covered All software updates & upgrades are included We define updates as minor revisions and bug fixes We define upgrades as enhancements to existing functionality Bi-annual Clinical Applications Specialist follow-up Annual training credits offered And many other benefits…… For full details on our Comprehensive Service & Support Contract download our service brochure. Australia – 1800 764 751 Austria – 0800 291352 Belgium – 0800-15-039 Canada – 1-888-868-4109 Denmark – 80-83-04-30 Finland – 0800-413786 France – 0-805-08-00-04 Germany – 0800 1813165 Ireland – 1800 901 779 Netherlands – 0800-0223486 Norway – 800-25-143 Poland – 0-0-800-4911951 Portugal – 800-181-696 Spain – 900-998-430 Sweden – 020-10-93-38 Switzerland – 0800-564-808 United Kingdom – 0208-349-6519 USA – 1-866-594-5443 Products Applications Case Studies Education Support © 2021 Vision RT Ltd. All Rights Reserved. Legal Information Privacy Policy Terms of use Clinical Information We'll assume you're OK with this, but you can change your preferences here. Cookie settingsACCEPT