.cls-1 { fill: #faf6f1; } QUESTIONS? WHAT'S ON TERMS AND CONDITIONS Please note that all policies are subject to change in line with Government legislation. In placing a booking with us, you agree to adhere to our full terms and conditions as set out below. SOCIAL COMPETITION TERMS & CONDITIONS Click here to view our social media competition terms and condititions. ALL STAR LANES TERMS & CONDITIONS BOOKINGS POLICY THE HOP GARDEN To secure your booking, we will need to hold your card details for an amount of £10.00 per person. We hold your card details, but no money will be taken unless you fail to turn up for your booking or break the booking terms. We ask that you accept our terms and conditions including our cancellation charges during the payment process. All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website. As outlined in our Privacy Policy we will not share your personal information with third parties for marketing purposes without your consent. ALL STAR LANES At peak times we kindly ask our guests to pay a deposit of £9.95 per person to secure your lanes and restaurant booking. During Bank and school holidays, peak pricing apply for all bookings. Please click here for details At off-peak times guests must pay a deposit of the full bowling amount in order to secure your lanes. All prices and timings are stated on our Bowling pages. Prices are subject to change without notice. We ask that you accept our terms and conditions including our cancellation charges during the payment process. All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website. As outlined in our Privacy Policy we will not share your personal information with third parties for marketing purposes without your consent. BAR BOOTH PACKAGES A deposit of £10 per person is required to secure this booking including full payment of pre-orders. Packages are for a minimum of 15 people, and must be ordered at least 5 days in advance, any changes after this may incur a charge. Please choose 2 sliders and 5 canapés for the whole group (individual orders will not be accepted). Changes to orders and final numbers need to be made no later than 72 hours in advance of the date of your booking. Package prices may vary throughout the festive period 29th November – 31st December 2021. All prices include VAT. A discretionary service charge will be added to your bill. Please note our kitchen is an environment where nuts are used. Please ask for full allergen information on all our products. CANCELLATION POLICY Please note we now take a deposit per person in order to secure your bowling, restaurant & karaoke bookings. During peak times where a restaurant reservation is required your £9.95 (per person) deposit is split evenly between your lanes (£5) & dining reservations (£4.95). On arrival, you will be required to set up a tab and your deposit will be redeemed against your final bill. Please have your credit or debit card details ready. Deposits are required per person for all bowling & karaoke bookings. Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed below. MAKING A CANCELLATION BOWLING / KARAOKE / THE HOP GARDEN If you wish to cancel, please contact us more than 72 hours before your arrival time. If you cancel or change the date of the booking less than 72 hours prior to your reservation, your deposit will not be refunded. If you are a group of 15+ guests and want to cancel your reservation, you must give 10 days notice otherwise your deposit will not be refunded. If you do not show up for your bowling/dining and/or karaoke booking your deposit will not be refunded. We ask all our bowlers to arrive 15 minutes before your lane time, if you are running late we will do our best to accomodate, please make your way to the venue as soon as you can We can only hold your lane for 10 minutes. After this time we cannot guarantee your booking, however we will do our best to fit you in if we can and allocate your deposit to a later game. If we have no lanes available we will put your deposit towards your restaurant bill if you dine with us. Deposits are non-refundable. Reducing the party size within 72 hrs of your booking will forfeit the deposits of each person who is not attending. Please note that for groups of 15+ we require 10 days notice if you wish to reduce the party size. Increasing the party size prior to arrival requires an additional deposit per additional guest. Deposits are taken by credit or debit card. Refunds will be put back to the same card that the booking was taken on. WEARING MASKS We strongly advise that guests wear a mask when not seated in the venue. CASHLESS PAYMENT ONLY To help keep our venues Covid safe, we’re taking cashless payment only via card, Apple Pay or Google Pay. UNDER 18S POLICY Due to licensing restrictions no under 18s are permitted on the lanes or in the bar after 6pm. We have a strict under 18s no alcohol drinking policy whether you're bowling or dining with us. Please note we do not accommodate kids parties (12 and under on our kids' package) after 18.00 in our venues. We also do not accommodate kids parties after 16.00 on Saturday's & Sunday's in our Stratford venue. We operate a strict ID policy, so please ensure you bring a valid form of photo ID to prove you are over 18. Guests will not be refunded their deposit if any of their party fails to show valid ID on entry. DOG POLICY We allow well-behaved dogs at our Brick Lane and White City venues in certain areas. Please note that dogs must remain on leads at all times. Please see full dog policy here. DAMAGES We take a valid debit or credit card in the venue to secure karaoke extras and should there be any damage to karaoke or bowling equipment we reserve the right to charge the cost of the repairs. RESELLING Reselling of event space/private room booking is not allowed without prior permission from All Star Lanes. If a booking has been made and found to have either sold the space on and/or offering a ticketed event without prior permission then the booking will be deemed to be in breach of contract and will be cancelled and forfeit any deposits paid. ABOUT US CONTACT PRIVACY TERMS & CONDITIONS CAREERS COOKIE POLICY FAQS SIGN UP GIFT VOUCHERS CHRISTMAS SIGNUP TO OUR NEWSLETTER I AM HAPPY TO RECEIVE FURTHER COMMUNICATIONS FROM ALL STAR LANES AND AM HAPPY TO FOR MY DATA TO BE USED TO TAILOR MY CUSTOMER EXPERIENCE. VIEW OUR PRIVACY POLICY SIGN UP SITE BY PROPELLER