ENG +7 (495) 797-56-65BACK CALL About company Partners Press center Career Contacts SEARCH ON SITE SERVICES SOLUTIONS INNOVATION SUPPORT home Press center Surgutneftegaz with the support of BDO Unicon Business Solutions launched a new CRM system Surgutneftegaz with the support of BDO Unicon Business Solutions launched a new CRM system In October 2017, the leading Russian oil company PJSC Surgutneftegas, with the support of BDO Unicon Business Solutions, launched a new customer relationship management (CRM) system for the sale of petroleum products based on the innovative Russian Comindware Business Application Platform. The platform contains both advanced approaches to business management - a process approach to organizing business solutions based on BPMN 2.0 - and the most modern technological solutions - a graph database, information storage in memory (In-memory), user interfaces based on HTML5 ... The key term for systems created on the basis of the Comindware Business Application Platform, In the process of developing information systems, Surgutneftegas PJSC faced the need to update and further improve CRM, since the system that existed at that time no longer met new requirements, in particular, in terms of flexibility in configuring solutions and the speed of their development. As a result of the studies, the choice was made in favor of creating a new system called Comindware CRM and built jointly by Surgutneftegas PJSC, BDO Unicon Business Solutions JSC and Comindware based on the Comindware Business Application Platform. В июне 2017 года по завершению проектной работы система Comindware CRM была запущена в опытно-промышленную эксплуатацию. За прошедший с момента запуска период была проведена стабилизация решения и выполнена передача системы в промышленную эксплуатацию. С начала опытно-промышленной эксплуатации в Comindware CRM начали работать более 200 пользователей, было создано несколько тысяч документов, исправлено более 100 замечаний к системе, организованы консультации покупателей и работников офиса. Помимо говорящих за себя статистических данных опытно-промышленная эксплуатация проекта выявила еще один ключевой фактор, определяющий целесообразность использования Comindware Business Application Platform - для бизнес-пользователей появилась мотивация к совершенствованию Comindware CRM, с перспективой её трансформации в многофункциональную интернет-площадку для работы с покупателями. Не обошли стороной возможности новой платформы и ИТ-специалистов, занимающихся разработкой и поддержкой системы на новой платформе. Благодаря своей гибкости и возможностям графовых структур хранения данных, новая платформа позволяет «на лету» строить бизнес-решения - от построения бизнес-процессов и определения модели данных до реализации интерфейсов и интеграционных решений все действия по настройке выполняются с помощью конфигурирования объектов и с минимальными доработками программного обеспечения. “For us, the main characteristic that determined the choice in favor of the Comindware Business Application Platform was the ability to build business applications practically without programming and in a short time,” noted Rinat Gimranov, Head of the Information Technology Department of Surgutneftegas PJSC: “It is also important that Comindware - this is a Russian development, and the stability of its work does not depend on sanctions or other external factors. " “Today the system works stably, fully meets the requirements of business users, demonstrates flexibility in customization and high speed of development of new functionality. The implementation of the Comindware Business Application Platform has become a new step in the development of information systems of PJSC "Surgutneftegas". We are glad that trust was given to us and we were able to carry out this innovative project, ”said Bogdan Kotsovsky, General Director of BDO Unicon Business Solutions JSC. “Digitalization is entering the oil and gas industry at a steady pace, and PJSC“ Surgutneftegas ”takes a leading position in this mainstream due to the use of a modern low-code platform for digital transformation of the enterprise,” said Maxim Tsylyaev, founder and president of Comindware. “The successful implementation of the Comindware CRM solution based on the Comindware Business Application Platform at PJSC Surgutneftegas is a good example of using a flexible modern platform to solve everyday tasks of any scale.” ASK A QUESTION YOUR NAME * EMAIL YOUR PHONE NUMBER MESSAGE TEXT * ENTER TEXT FROM IMAGE * © 2018 JSC BDO Unicon Business Solutions. All rights reserved. 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