info@hearth-works.com Home Contact Us 0 Items About Us Products Start Designing Specials FAQs Gallery What our customers are saying about us Carl Rominger reviewed Hearth Works Fireside Systems — 4 star April 4 at 9:31am · Purchased a pellet stove from Hearth Works last year and it has been absolutely fantastic! They set us up with the perfect stove for our budget and square footage and got us everything we needed for a clean and simple install. Have been recommending friends and family to Hearth Works ever since. Frank Cardarelli – 5 Stars My experience with Hearthworks store in N. Reading and their installer company Fireplaces Done Right was good. Michael Bergeron the store manager was our sales person. Purchased a Hearthstone, Clydesdale wood insert October,2015. My experience with Hearthworks store in N. Reading and their installer company Fireplaces Done Right was good. Michael Bergeron the store manager was our sales person. Purchased a Hearthstone, Clydesdale wood insert October,2015. A section of the cast iron surround came cracked out of the box. It took them a while to get a replacement from Hearthstone. When they came to install the replacement they kindly made some adjustments to the positioning of the insert per my request. Installers were extremely careful not to damage or scratch any delicate services. The insert is working great and I would recommend them to anyone in the area looking to purchase a fireplace insert. With our Sincere Thanks, Bill & Kathy White: We purchased our Sunsetter Awning from Hearthworks Fireside Systems in North Reading, MA. At the time of installation Brian W and Rick informed us that they didn’t think it was possible to install the awning due to the construction of our home. Of course, we were very disappointed; but after many phone calls to their main office and due to their expertise, they came up with a solution and clearly explained to us what their plan for installation was going to be. On May 19, 2016; Brian W and Rick returned and installed our Sunsetter Awning. We are absolutely delighted with the quality of their workmanship and their willingness to work with us. Fireplaces Done Right (Hearth Works Service Department) should be proud to have these two most capable, knowledgeable and professional employees. They are true gentlemen and were a pleasure to work with. We thought you’d like to know that we’ve received some positive feedback about your company from your customer(s) about how pleased they were with your service. Please review the customer comments: Kathleen Dolley, North Reading, MA – Your customer Kathleen Dolley of North Reading had some nice things to say about the team from Hearth Works in a recent review of her awning. Her comments are as follows: “I am extremely pleased with the entire experience. The sales representative was knowledgeable, helpful but did not pressure me in any way. He made certain that I was satisfied with the proposed plan before he left me. The awning was delivered and installed as promised. The installation was done efficiently and quietly in less than one hour. All debris was removed and a detailed explanation re: the operation of the awning was provided. The SunSetter has allowed me the ability to utilize my deck throughout the day which was previously impossible due to strong sunlight from approximate 9:30-3pm.” A job well done such as this is a sure way to create a happy customer who will pass their experience on to others which, in the long run, will enhance our reputation and yours. Thank you for your service and workmanship. And, as always, thank you for your business. Sincerely, SunSetter Customer Service Kathleen Dolley SunSetter We thought you’d like to know that we’ve received some positive feedback about your company from your customer(s) about how pleased they were with your service. Please review the customer comments: C.RICH, BILLERICA, MA – We recently purchased a gas fireplace insert, custom surround filler, birch log set, brick liner kit, black surround trim, Bentley iron vintage door and liner kit for Hearth Works Fireside Center in No Reading, MA. We thank you for a wonderful experience. We highly recommend Hearth Works, Sun Ray Builders, JDO electric and New England Gas and will be telling our families and friends not to hesitate use them for their fireplace needs! C Rich - Billerica, MA Mendota/Installation What’s New! Enviro Forgeworks Fronts Mendota Birch log set and more! Hearthstone NEW Barn Red Enamel Napoleon Patioflames and Firepits Ironhaus Doors and Fireplace Fronts Like Us on Facebook! Subscribe to our Newsletter Email * Hooksett, NH Hearth Works Fireside Systems, Inc. 77 Londonderry Turnpike - 28 bypass 866.226.4028 or 603.634.4242 (Mon-Fri 9-5, Sat 9-4 Sun. Closed) North Reading, MA Hearth Works Fireplace Center, Inc. Rte 28 250 Main Street 800.265.0585 or 978.664.0100 (Tues-Fri 9-5 Sat 9-4 Sun. Closed) Financing Available Web Design & Hosting by Ad4ce Media