COMPANY CAREERS CAPABILITIES CONTRACTS NEWS & INSIGHTS CONTACT IT Service Management Secure and reliable IT services for mission continuity Capstone specializes in delivering high quality, efficient and secure IT services to ensure our customers have high reliability and IT service steadiness. Our IT Service Management (ITSM) capability is based on providing the right people, processes and tools that produce reliable IT services. Our services are based on the most up to date industry best practices to ensure high availability, security and mission continuity. We rely on the most current version of ITIL processes and practice IT lifecycle support for our customers that includes Service Strategy, Design, Transition, Operations and Continual Service Improvement. Capstone’s ITSM approach is supported by our ISO 9001:2015 quality management system to ensure that we are continually providing the best services that ultimately achieve high customer satisfaction. our customers have high confidence in the reliability and up-time of their IT services is our mission. Competencies Strategy & Design Working with stakeholders to understand their environment and vision, we create tailored roadmaps, service catalogs, measures, procedures and processes to enhance the efficiency and delivery of IT services. Systems & Network Administration Combining technical experts in systems and network administration, we ensure customer’s critical IT investments are available and ready to meet mission needs. Our expertise spans Windows, Linux, SQL Server, Oracle, VMware, Cisco, and more. Change Management All changes to systems and applications must be given proper review before implementation to minimize service disruption and re-work. Capstone engineers thoroughly document requested changes and facilitate CM processes before changes are made or new releases deployed to production. Problem Identification & Management When things go wrong, you need a trusted partner to assess and respond. We implement monitoring tools for early identification of problems, staff help desks to support end-users as incidents occur, and have on-call technical experts available to support resolution. Continuity of Operations & Recovery Recognizing failures happen, we develop holistic strategies for Continuity of Operations and Backups. Our technical and business experts design and implement remote COOP sites for failover and local/offsite backup solutions for data recovery. Knowledge Management Our SharePoint experts (including Certified Knowledge Managers) apply best practices to develop sites and document libraries to facilitate efficient sharing of collective knowledge throughout an organization. CAPABILITIES Strategic Planning Training & Exercises Mission Operations IT Service Management Development Operations Cyber Security Data Management IT Modernization Related Articles Capstone Wins Contract to Provide IT Support for the Norfolk, Navy Shipyard Jun 13, 2019 May 30, 2019 Capstone Wins Contract to Provide Information Technology Support for the Norfolk, Navy Shipyard Naval Supply ... READ MORE Capstone Awarded New Task to Provide ADE 1.5 Support Nov 29, 2018 27 November 2018 Capstone Awarded New Task to Support Program Executive Office for Enterprise Information Systems Naval Supply ... READ MORE Capstone Awarded New Task to Support NTMPS Program Nov 29, 2018 28 November 2018 Capstone Awarded New Task to Support Navy Training Management and Planning System Program Naval Supply ... READ MORE Capstone Awarded Task to Support Navy Personnel Command CIO Nov 7, 2018 6 November 2018 Capstone Awarded New Contract to Support Navy Personnel Command Chief Information Officer Naval Supply Systems ... READ MORE Contact Us info@capstonecorp.com VIRGINIA BEACH 5701 Cleveland Street, Suite 140 Virginia Beach, VA 23462 757.363.7343 HOME COMPANY CAREERS CONTRACTS NEWS & INSIGHTS CONTACT EMPLOYEES CAPABILITIES Strategic Planning Training & Exercises Mission Operations IT Service Management Development Operations Cyber Security Data Management IT Modernization © 2021 Capstone LLC. A wholly-owned subsidiary of Client Solution Architects LLC. All Rights Reserved.