nelincs.gov.uk Menu Apply for it Pay it Report it News My Account Coronavirus (COVID-19) - Guidance & Support HomeContact us Contact us You can order most services, pay for things, and find information quickly and easily on this website. Please go to the relevant part of the website to find what you want. You can access services through the home page, using the menu in the header above, or by using our search engine. If you can’t find the information you need online you can contact us by phone, post or visiting us in person. Doing things online is much cheaper than other contact methods, so means we can spend more on essential services, so please only contact us if the information you would like is not available on our website. My Account Our self service portal securely checks who you are and allows you to use a single account to access a range of public services online. You can apply for services, report issues and track the progress of your requests quicker and easier than ever before. Get started now using My Account . Pay it, Report it, Apply for it To make a payment, go to our Pay it page To report an issue go to our Report it page To make an application visit our Apply for it page Social media You can keep up to date with our latest news and information by following us on our social media accounts. @NELCouncil Twitter NELCouncil Facebook NELCouncil Instagram For information about our social media guidelines read the Social Media and Web Chat guidelines (PDF, 240KB) Social care Report a concern about an adult Report a concern about a child Visit our Health, wellbeing and social care section for more details. Emergency planning and flooding Visit our Emergency planning and Flooding sections for more information. Telephone Council Tax, business rates and housing benefits Telephone number: 0300 3030164 Option 1 – Make a payment Option 2 – Debt management Option 3 – Housing benefit or Council Tax support Option 4 – Business Rates Option 5 – Council Tax Waste collection and disposal Telephone number: 01472 326288 Option 1 – Bin or box collection service Option 2 – New, replacement containers or repairs Option 3 – Garden waste and recycling Option 4 – Bulky waste, white goods, clinical waste and sharps collection Option 5 – Community recycling centre enquires Option 6 – Asbestos disposal enquiries Planning, building control and council assets Telephone number: 01472 326289 Option 1 – Planning Option 2 – Building Control Option 3 – Council Assets, buildings, valuations and architects and asset management service desk Arts, leisure, sports and libraries Telephone number: 01472 326286 Option 1 – Libraries Option 2 – Tourism and Arts Option 3 – Leisure Centres, swimming pools and sports centres Youth support and youth offending Telephone number: 01472 326294 Option 1 – Careers Advice Services (Lincs 2) Option 2 – Educational Visits Option 3 – Young People’s Support Projects Option 4 – Young and Safe Option 5 – Youth Offending Service Cannot find what you’re looking for? Telephone number: 01472 313131 Option 1 – if you know the extension number press 1 now Option 2 – if you wish to make a payment Option 3 – Elections office Option 4 – for Housing benefit, Council Tax or Business Rates Option 5 – for Refuse collection, garden waste collection and recycling collection Option 6 – to report problems about streets, street lighting, parks or open spaces Option 7 – for Blue badges Option 8 – to speak to an agent Transport and parking Telephone number: 01472 326290 Option 1 – Phone and ride Option 2 – Parking services Option 3 – Education transport Option 4 – Report issues about roads, street lighting, footways and drains Children’s social care and safeguarding Telephone number: 01472 326292 Option 1 – For information and advice about childcare, funding and activities Option 2 – If you are calling regarding a child welfare enquiry (safeguarding or early help) and wish to discuss your enquiry with the Families First Access Point. Option 3 – Family Hubs Option 4 – Fostering and adoption Education, school support and school transport Telephone number: 01472 326291 Option 1 – Education Welfare Service Option 2 – Education transport Option 3 – Support for children special educational needs Option 4 – School admissions Option 5 – Adult Education and Community Learning Option 6 – School Exclusions Streets, street lighting, parks, open spaces and community pride Telephone number: 01472 326300 Option 1 – Street cleansing Option 2 – Roads, footpaths and drains Option 3 – Fly tipping abandoned vehicles, animal welfare and statutory noise nuisance. Option 4 – Trees, parks and open spaces Option 5 – Anything else Birth, deaths and marriages Telephone number: 01472 326295 Option 1 – Make an appointment to register a Birth or Death Option 2 – Marriages and citizenship enquiries Option 3 – Duplicate or replacement certificate Option 4 – Cemeteries, crematorium and burial enquiries Elections and voting Telephone number: 01472 324160 between 26 March and 1 May 2019 Option 1 – for Information on Poll Cards Option 2 – for where to Vote Option 3 – for information on how to register to Vote Option 4 – for information on how to change your details on the register Option 5 – for Postal and Proxy votes Option 6 – for all other enquires Housing and energy efficiency Telephone number: 01472 326296 Option 1 – Homelessness Option 2 – Home choice lincs Option 3 – Repairs and help with private sector landlord properties Option 4 – Grants and loans for housing repairs and disability adaptations Option 5 – Heating and Energy Installation Grants Option 6 – Empty homes and derelict land Jobs and regeneration Telephone number: 01472 326297 Option 1 – Investing in North East Lincolnshire Option 2 – Business Centres and Business Units Option 3 – Regeneration Projects and Grants Option 4 – Job related enquiries Fraud, complaints and information requests Telephone number: 01472 326298 Option 1 – Report Benefit Fraud Option 2 – Make a complaint, provide feedback or give a compliment Option 3 – Information requests Option 4 – Whistleblowing Option 5 – Report Councillor or Officer Fraud Environment health, licensing and trading standards Telephone number: 01472 326299 Option 1 – Environment Health Option 2 – Licensing Option 3 – Trading Standards Calls to the call centre are recorded, for more information please see our privacy policy. Post Any incoming post for North East Lincolnshire Council can be sent to North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU. Any item of incoming postage that has been held as undeliverable due to insufficient postage paid will not be collected by North East Lincolnshire Council. Any item will remain in possession of the external postal service used by the sender until such a time that the sender pays all outstanding postage fees. Whilst the external postage service has any items in their possession all accountability for loss, damage, theft rests with them and as such any associated queries/correspondence should also be directed to the external postal service. North East Lincolnshire Council would highly recommend that items of value are never sent through the post, if sending by post cannot be avoided then items should be sent by recorded delivery. Is there anything wrong with this page ? 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