HOME WHO WE ARE WHAT WE DO CONTENT HUB GET IN TOUCH CLIENT PORTAL Domain Name Registration and Rules Contact Information Nouveau Solutions LTD Alba House Mulberry Business Park Wokingham Berks RG41 2GY Tel: 0118 969 9290 Email: info@nouveau.co.uk Domain Name Registration Terms and Conditions .uk customers please see Nominet’s Terms and Conditions of Domain Name Registration at which can be found at http://www.nominet.uk/go/terms Customer Service Level Agreement Nouveau Solutions operates a fully-managed domain name registration service. Please either email us at sales@nouveau.co.uk, phone us on 0118 969 9290 or send a letter to us if you would like us to register a domain on your behalf, or carry out an amendment on an existing domain records that you have registered with us. We will respond to all requests within 2 working days. We will provide a quote for all new domain registrations along with a summary of renewal costs valid for the first year within 2 working days. The standard charge for an amendment to a domain is £50 + VAT, per request per domain, unless alternative rates have previously been negotiated. Nouveau Solutions reserves the right to postpone amendments to domains, including their transfer to other domain registrars, in the event of unpaid outstanding invoices until these invoices have been settled. Renewal & Expiry Policy We will send an email communications to alert you that your domain name registration service will expire on a certain date. We will send, at a minimum, a renewal reminder 30 days and 7 days prior to expiration. If the registration is not renewed five days after the expiration date, we will send another renewal reminder notice. We will send these email communications to the email address that is recorded in our database for the registered name holder of the domain immediately prior to its expiration. We will also copy these email communications to the renewal email address (if different from the Registered name holder email) that is associated with the account that the domain name resides in. Complaints & Escalation Process If you are not satisfied with the service that you receive relating to a domain registration, please tell us and we will attempt to resolve any issues as quickly as possible. Please either email us at info@nouveau.co.uk, or phone on 0118 969 9290 If you are not satisfied with the response to your complaint and wish to escalate it further, please contact Nominet at https://www.nominet.uk/resources/complaints/ Abuse Email To report abuse complaints such as phishing scams, spam and any other abusive email, contact: info@nouveau.co.uk Nouveau Solutions is a specialist network and security solutions company that offers consultancy, professional services, software development and managed services. Contact us to find out more: Alba House, Mulberry Business Park, Fishponds Road, Wokingham RG41 2GY Our Solutions Infrastructure & Network Management Managed IT Services IT Security & Compliance Cloud Managed Services Software Development Popular Pages Contact Us Case Studies Content Hub Quality Manual To request a copy of our Quality Manual please email: adele.scott@nouveau.co.uk Be advised that Nouveau Solutions has no affiliation with DB IT or DB IT Scotland. It is advised that personal details should not be shared with either of these companies. If you feel you your personal details have been collected or are being used inappropriately or are the victim of fraud, you are advised to contact the Information Commissioner’s Office and Action Fraud and Citizen’s Advice Bureau to make a complaint. Copyright Nouveau Solutions Limited 2019. All rights reserved Privacy Policy | Terms & Conditions | Terms of Website Use | Acceptable Use Policy | Cookie Policy | Domain Name Registration and Rules | Sitemap | Business Continuity Statement Nouveau Solutions Ltd | Registered in England Wales No. 2699382 | Registered: Alba House, Mulberry Business Park, Fishponds Road, Wokingham, Berkshire, RG41 2GY