What you can do online Accessibility tools Change language Customers New home Careers Corporate Your home What you can do online What you can do online You can save time and effort by managing your home with us online. An online account gives you easy access to more services and information when you need them. You can make a payment and check your balance, report and check the progress of your repairs, or report a problem with a neighbour at the touch of a button. Getting started To activate your online account simply sign up and follow the security steps. You’ll need your customer reference number which you’ll find on your latest statement from us and your email address. Check out our video for more help with signing up. Sign up for your account Sign in to your account If you have any trouble signing up or signing in, please contact us. Your online account Access a wide range of services 24 hours a day, seven days a week Manage your home with us Key information is easily accessible, you can: view your payments, balance, and latest statement; view information about your tenancy; add or remove someone from your tenancy; view your home’s gas and electrical servicing due dates; see your outstanding enquiries; check what information we hold about you and update your personal details; see basic information about your property and local authority. Access our services At the touch of a button you can: make a payment online at a time that suits you; log a repair; view all repairs past and present; report a problem with a neighbour or a problem in your community e.g. dumped rubbish or noise nuisance; apply to keep a pet; apply for a parking permit; make a compliment or complaint. Access information At a time that suits you, you can find out more about: how to pay; repairs; property safety; DIY and adaptations; buying your home; transferring to another property; training and skills opportunities; our latest news from our customer magazine, Your Home; commonly asked questions. Coming soon We’ll be adding more features to your online account, so you’ll be able to: book a repair as soon as you need one; manage your household by adding or removing someone; see relevant notifications about where you live e.g. lift out of service; view documents that we send to you e.g. information about charges; report domestic abuse discreetly. Join a feedback group Have your say and get involved in important decisions about our services Life skills Improve your skills in a range of areas including using technology and managing money Keeping a pet Sign in to your online account to apply to keep a pet in one of our homes Your repairs Sign in to your online account to report a repair Your Home Tenants Shared owners Leaseholders Customer news Support we offer Benefit advice Employment skills Health and wellbeing Your neighbours and community Have your say Share your ideas Join a feedback group Customer Review Panel Compliments and complaints New home Find a home Shared ownership Available now Coming soon Careers Current opportunities Life at CHP Benefits Diversity, equity and inclusion Corporate What we do Who we are Transforming lives Our commitment to ESG Privacy Policy Accessibility Modern Slavery Statement Contact us Sitemap Policies and procedures CHP Copyright © 2021 Powered by VerseOne Group Ltd We would like to place cookies on your computer to make your experience of our website faster and more convenient. To find out more, please refer to our cookie policy. If you do not choose to accept cookies, some parts of this site may not work properly.