Car Van Home Life About Budget Contact Us Login / Register Claims Covid-19 Frequently Asked Questions Below is some important information about how your insurance product may be affected during the Coronavirus (Covid-19) pandemic, and how you can get in touch with us. How do I get in touch? We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that if you need to check any details or make a change to your policy, please log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. You can also use our Webchat service which is available Monday-Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. We ask that you only call our contact centre team if absolutely necessary, as we want to keep our phone lines available to help our more vulnerable customers and those that don’t have access to our online services. If you need to make a claim please click here for more information. Please note, any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication. If your change does become permanent, please update your policy details in your My Account. Due to my type of occupation I cannot work from home and because of the impact of Covid-19 must drive to my work - do I need to extend my cover? I'm volunteering and using my own vehicle to help others get essentials – do I need to amend my motor insurance cover? I’m a key worker and I’m now using my vehicle for work purposes – do I need to extend my motor insurance cover? I'm worried that I might not be able to continue to make my payments – can you help? I'm now working from home due to Covid-19 - do I need to let my home and contents insurer know? If you have a query that is not covered above, please contact us using our Webchat service which is available Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 10am-4pm, if required. © 2021 BISL Limited. All rights reserved. Homepage Car Insurance Home Insurance Van Insurance Life Insurance Knowledge Base Budget Insurance Services is a trading name of BISL Limited. Registered Office: Fusion House, Katharine Way, Peterborough, PE3 8BG. Registered in England No. 3231094.We are authorised and regulated by the Financial Conduct Authority. About Budget Blog Hints And Tips Terms and Conditions Privacy Policy Fraud Prevention Sitemap Covid-19 FAQ’s We are an independent intermediary dealing with selected insurers. For mutual security calls are recorded and monitored for training purposes.Please note By continuing to use this website you are giving consent for cookies to be used. Further information on cookies and how you can disable them is available here. BGL Group: Slavery & Human Trafficking Statement We care about your privacy We use cookies to ensure our website works properly. We also use cookies to collect data so we can understand how people use our site. This helps us improve our service to help you find information more quickly, and tailor content or marketing to your needs. Select “Accept All Cookies” to agree or “Manage Cookies” to manage cookie settings. You can find out more by viewing our cookie policy Accept all Manage Cookies