SMELL GAS? CALL 0800 002 001 MENU Home / Already Connected / Essential Maintenance FAQs Essential Maintenance FAQs Each year we undertake essential maintenance on natural gas apparatus and equipment across our network. If you have recently received a letter from us regarding maintenance works and want to know more, the following information may be useful: Why do you have to do this work? This is essential maintenance that we must carry out on our apparatus, ensuring your property continues to have a safe, reliable and efficient natural gas supply. What happens if there is nobody home when you carry out this work? If your maintenance letter advises that we require access, there MUST be someone who can provide access into the property when we carry out the work otherwise your gas supply will be temporarily isolated. Under certain circumstances you will be responsible for employing a Gas Safe registered installer to recommission the gas supply at your own expense. Can I arrange an alternative appointment? Of course, you can contact us to re-arrange a more suitable date and time. Please contact us on 0345 4 555 555 or email: info@phoenixnaturalgas.com; quoting the job number on your letter. How long will the work take? If we need access inside your home, the work will take up to one hour to complete. What are my options for alternative appointment times? We offer two timeslots for our maintenance work: 08:30 to 13:00 or 13:00 to 17:00 Monday to Friday. If these times are unsuitable, please contact us on 0345 4 555 555 or email: info@phoenixnaturalgas.com; quoting the job number on your letter. I have specific requirements regarding my gas supply and I am concerned that I will be left without gas? Don’t worry, the maintenance work is carried out to ensure you can continue to enjoy access to a safe, reliable and efficient natural gas supply. If you have any special requirements that you would like to make us aware of before we visit your property, please do not hesitate to contact us on 0345 4 555 555 or email: info@phoenixnaturalgas.com; quoting the job number on your letter. ALREADY CONNECTED Using Your Pay as You Go Gas Meter Gas Supplier Information Winter Tips Gas Meter Box Repairs Book a Boiler Check/Repair Essential Maintenance FAQs Useful Contacts Home Improvements and Alterations Gas Meter Box Key Request Making a Complaint Connection Terms & Conditions 197 Airport Road West, Belfast, BT3 9ED Contact Us © 2021 Phoenix Natural Gas Limited. Company No. 32809. All rights reserved. Privacy Policy | Cookie Policy | Site Map | Legal | Modern Slavery Statement Cookie Control Icon For more information about the cookies we use, see our Cookies pageCookie Control Link Icon Analytical Cookies We'd like to set Google Analytic cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. We use Google and Youtube Analytical cookies. Analytical Cookies On Off Marketing Cookies Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. We use Google, Facebook and Youtube Advertisement cookies. Marketing Cookies On Off