816.221.0660 ABOUT KCATA DOING BUSINESS TRANSIT INITIATIVES CONTACT You are here: Home > About KCATA > Contact KCATA > Customer Service Customer Service Mailing Address Kansas City Area Transportation Authority, 1200 E. 18th Street, Kansas City, MO 64108 KCATA Offices Customer Service Lobby: 1200 E. 18th Street Kansas City, MO 64108. Open Monday through Friday, 8 a.m. to 5 p.m. KCATA Email When submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver's name or badge number, and description of driver as it relates to the comment. Send to wehearyou@kcata.org. Web Site www.ridekc.org - Rider information www.kcata.org - Corporate information Contact Phone Numbers Office or Service Phone Number Administrative Offices 816-346-0200 Route and Schedule Info for RideKC 816-221-0660 Regional Call Center (TDD Line for the hearing impaired) (Nationwide number) 711 Commendations & Complaints 816-221-0660 Bus stop, shelter, park-and-ride issues (Leave message) 816-346-0845 Lost and Found 816-346-0265 Lost and Found - Johnson County 913-715-8267 Lost and Found - IndeBus 816-461-4293 RideKC Freedom Paratransit Reservations 816-842-9070 RideKC Freedom Paratransit Complaints & Commendations 816-346-0860 RideKC Freedom Paratransit (TDD Line for the hearing impaired) (Nationwide number) 711 RideKC Flex 816-346-0346 RideKC Van Vanpool 816-346-0800 KCATA Job Line 816-346-0282 Discounted Passes for Employers 816-346-0200 Reduced Farecards 816-346-0265 Transit Advertising - www.adsposure.com 816-256-2214 Media Relations 816-346-0258 CONTACT KCATA Contact Form Media Relations ABOUT KCATA Civil Rights Contact KCATA Doing Business with KCATA Funding Who We Are The Environment Working at KCATA ABOUT KCATA Who We Are Civil Rights Funding The Environment Board of Commissioners DOING BUSINESS Job Openings Bid Opportunities Procurement Forms and Guidelines TRANSIT INITIATIVES Downtown Planning MAX Bus Rapid Transit Streetcar Trolley Track Trail Google Transit Data Feed CONTACT KCATA News Contact Form Customer Service Media Relations Advertising CALL 816-221-0660 © 2021 Kansas City Area Transportation Authority 1200 E. 18th Street, Kansas City, MO 64108