MENU Login Search HOMEMember Medicare Resources 2021 Plan Documents Current year documents for reference. To browse 2022 Wellcare By Fidelis Care Plans, click HERE. Fidelis Dual Advantage Flex (HMO D-SNP) Plan 001 Fidelis Medicare Advantage Flex (HMO POS) Plan 002 Fidelis Medicaid Advantage Plus (HMO D-SNP) Plan 003 Fidelis Medicare $0 Premium (HMO) Plan 004 Fidelis Medicare Advantage Without Rx (HMO POS) Plan 005 Fidelis Dual Advantage (HMO D-SNP) Plan 006 Fidelis Medicare Advantage Flex (HMO POS) Plan 007 Fidelis Medicaid Advantage Plus (HMO D-SNP) Plan 008 Fidelis Medicare $0 Premium (HMO) Plan 009 Provider and Pharmacy Directories 2021 Prescription Drug Benefits Click below for current year formularies and other Medicare Part D benefits provided by Fidelis Care's Medicare and Dual Advantage plans. *For 2022 Prescription Drug Benefits, click HERE Prescription Drug Formularies Prior Authorization Step Therapy Formulary Transition Process Pharmacy Network Mail Order Prescription Drugs Pharmacy Benefits Your pharmacy benefits are covered through CVS Caremark. Visit the CVS Caremark website. For your convenience, Fidelis Care also provides an online form for Prior Authorization (PA) submissions and supplemental medication request forms: Drug Determination Form Your Information is Protected The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral. To learn more about HIPAA and your privacy rights, visit the U.S. Department of Health and Human Services. HHS.gov Extended Benefits Fidelis Care also offers case management to members by phone: Case Managers can provide support and assistance in identifying alternatives and resources when benefits have been exhausted. Case Managers are health professionals available to assist you in managing your health, learning more about your health or conditions, coordinating care with providers and receiving necessary services. To receive more information, please call Fidelis Care Clinical Services at the number below: 1-800-247-1441 Telehealth Services There are 2 ways for you to use your telehealth benefit from the safety, comfort and convenience of your home: Schedule a telehealth visit with your network primary care provider or specialist. Many Fidelis Care providers can make an appointment for a visit by phone or video. Through Teladoc, you can receive online care from board-certified, NY State-licensed doctors, 24 hours a day, 7 days a week. Before your first virtual care visit, the best place to start is by downloading the Teladoc app (available from the App Store or Google Play) or get started online by following the website link below. Teladoc Login Additional Information For a complete listing of plans in your service area, contact the plan. Fidelis Care is contracted with Medicare for HMO, HMO D-SNP, and HMO-POS plans, and with the state Medicaid program. Enrollment in Fidelis Care depends on contract renewal. From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends and on federal holidays. Multi-Language insert (PDF) Non-Discrimination Notice (PDF) Privacy Policy H5599_22019WEB_2021_Accepted_12262020 Contact Us Join Our Team About Us Information for... Brokers Navigators Members Providers Insurance Help Renew Your Coverage Member Resources About Medicare Shop for a Plan Fidelis Care Tools Find a Doctor Get Coverage Make a Payment More Tools Fidelis Care Community News Events Blog By clicking on these links, you will leave the Fidelis Care website. Non-Discrimination Privacy Policy Disclaimer Site Map Integrity FIDELIS and FIDELIS CARE are trademarks of Centene Corporation © 2021 Centene Corporation