Set my location Menu for Discover Financial Services Credit Cards and Plans Headquarters Multi Location Business Find locations ADDITIONAL BUSINESS INFORMATION Additional Information: Discover Financial Services has requested that before filing a BBB inquiry, consumers contact the Executive Office of Customer Advocacy at the following: Email: executiveoffices@discover.com Address: PO Box 17019 Wilmington, DE 19850-7019 Please understand that you can file a complaint with the BBB now or at any time during this pro…Read More See all additional business information At-a-glance Contact Information 2500 Lake Cook Rd Riverwoods, IL 60015-3851 http://www.discover.com Email this BBB (800) 347-2683 9:00 AM - 6:00 PM BBB Rating & Accreditation A+ Accredited Since: 11/12/1989 Years in Business: 61 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Customer Reviews 1.2/5 Average of 234 Customer Reviews Read Reviews Start a Review Customer Complaints 1,294 complaints closed in last 3 years 603 complaints closed in last 12 months Read Complaints File a Complaint Products & Services Credit Cards, Banking, Personal Loans, Student Loans, Home Equity Loans, Credit Scorecard Business Details This is a multi-location business.Need to find a different location? Headquarters 2500 Lake Cook Rd, Riverwoods, IL 60015-3851 Email this Business BBB File Opened: 2/26/2001 Years in Business: 61 Business Started: 7/24/1960 Business Started Locally: 7/24/1960 Business Incorporated: 12/25/1960 Accredited Since: 11/12/1989 Type of Entity: Corporation Number of Employees: 16600 Alternate Business Name Discover Bank Discover Financial Services (Inc.) Discover Card Related Businesses Diners Club International, Ltd. Hours of Operation Primary M: 9:00 AM - 6:00 PM T: 9:00 AM - 6:00 PM W: 9:00 AM - 6:00 PM Th: 9:00 AM - 6:00 PM F: 9:00 AM - 6:00 PM Sa: Closed Su: Closed Read More Business Details Customer Complaints 1,294 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Resolved 09/27/2021 I have called and asked Discover to lower my interest during my husbands loss of work during COVID. They refuse to lower my interest or help me with making payments. I have called and tried to chat with them so many times but they will not help. Then I get messages from them saying... "we see you are behind with your payments, please call us, let's talk. We can help you" Th…Read More Read 1293 More Complaints Customer Reviews 234 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review NOT A HAPPY CONSUMER (1 star) 11/17/2021 Just a heads up to my business owner friends, Discover Credit Card sucks!!!1. Since the pandemic, they do not offer Creditline increases on business account... 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