Better Business Bureau® Set my location Menu Find Near US Search HomeTennesseeMemphisLawn MaintenanceTruGreen SharePrint Business Profile for TruGreen Lawn Maintenance Headquarters Multi Location Business Find locations At-a-glance Contact Information Memphis, TN 38138 http://www.trugreen.com (800) 515-3380 Want a quote from this business? Get a Quote Customer Reviews 1.1/5 Average of 808 Customer Reviews Read Reviews Start a Review Customer Complaints 2,813 complaints closed in last 3 years 1,229 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 2/29/2012 Years in Business: 52 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview TruGreen offers lawn care services including weed and mosquito control. Products & Services This company offers lawn care services & chemicals. Business Details This is a multi-location business.Need to find a different location? Headquarters Memphis, TN 38138 BBB File Opened: 2/18/1993 Years in Business: 52 Business Started: 1/1/1969 Business Started Locally: 12/31/1990 Accredited Since: 2/29/2012 Alternate Business Name TruGreen Midsouth Jackson TruGreen Limited Partnership Contact Information Principal Mr. Brian Nichols, Team Leader Customer Contact Mr. John Cowles, President Other Contacts Mr. Tom Johnson, Branch Manager Mr. Michael Cook, Chief Manager Ms. Andrea Hughes, Senior Manager Ms. Ashley Banks, Executive Manager Ms. Jennifer Black, Team Leader Ms. Janet Laird, Vice President of Administration Ms. Shanna Morin, Customer Service Supervisor Additional Contact Information Fax Numbers Read More Business Details Industry Tip BBB Tip: Finding the right landscaping and lawn care pro can save you time, money Read More Customer Complaints 2,813 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Delivery Issues Status: Answered 09/24/2021 I used Trugreen for lawn treatment in 2020. I paid in full for the year by credit card before the first treatment. I did this because I was assured, guaranteed, and promised that the service would not automatically renew the following year. I chose a different lawn service for 2021. I paid them in full for the year, also, before the season began. Then I was surprised to see a credit card charge from Trugreen for 2021. I did not order their service for 2021. Then they charged my credit card again for another increment. Then I cancelled that VISA card so they couldn't bill my card. Calling them was impossible. A recording came on every time I tried saying wait times would be 37 minutes (the shortest) to well over an hour. Emails were always undeliverable. Now I get paper bills from them for a service I did not order and they did not perform. The rep that signed me up in 2020 was on a recorded line. It can be proven Trugreen is fraudulent by billing me. They should return my money. …Read More Desired Outcome Refund Read 2812 More Complaints Customer Reviews 808 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Quina (1 star) 11/16/2021 This company charged for a treatment and got more weeds than before. With being unhappy with the service my grandmother called and they said that they would come back and do another spray. There was no mention of the charge associated with this service that was unsatisfactory the first time. The bill came and a check was put in the mail. Then, two months later a late fee with a nasty note came. She went into the Missoula MT location. With check in hand, they promised that if they received the other one they would not cash it. When the November statement came they had cashed both checks. This is a company that one has to be vigilant with. TruGreen Response 11/23/2021 RESPONSE: Thank you for your feedback. TRUGREEN appreciates the time taken to provide us with your concerns. TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service TRUGREEN, and our customers, expect. In review of the complaint, Corporate customer care has contacted our Tg Franchise division to follow up on customer's review. Read 807 More Customer Reviews Business Categories open category: Lawn Maintenance open category: Weed Control Services open category: Mosquito Control Local BBB BBB of the Mid-South More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. 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