Masters Consultants The mystery shopper specialist. WARNING: your browser is not equipped with the flash plugin, necessary for the correct viewing of this site. To download it, please click here . Press review Our brochure Contacts Mister i ... 's Letter Everything you need to know about Masters Consultants, the mystery investigation specialist. For 20 years, our firm has supported you in your Quality Approach. Edito Mystery Shopper Tool Methodology Definition of standards Specialist in mystery shopper? Surveys across Europe Clients-References Masters Consultants is recruiting! Discover the specifics of our mystery shopper tool, the range of our Quality of Service measurement solutions, and how to go even further in the operation of your mystery surveys. What uses? Masters Consultants surveys What to do with surveys? Reliability guarantees Customer testimonials Cost of a mystery visit Being a mystery shopper means having the quality of service for a true passion! With one click, enter the Masters Consultants network of mystery investigators, quality experts who keep an eye (client!) On your service! Masters-Shoppers Network Management system Recruitment method Training protocol A team of reliable collaborators Investigator testimony Working at Masters Consultants Site map | Legal information | Credits

Newspaper Our brochure Contacts Mister i ... 's Letter Masters Consultants The mystery shopper specialist. WARNING: your browser is not equipped with the flash plugin, necessary for the correct viewing of this site. To download it, please click here . OUR ORGANIZATION MYSTERY INQUIRIES INVESTIGATORS OUR ORGANIZATION Edito Mystery Shopper Tool Methodology Definition of standards Specialist in mystery shopper? Surveys across Europe Clients-References Newspaper Mister i ... 's Letter The Masters Consultants methodology "A Snapshot": the mystery survey is an objective measurement tool The primary objective of the mystery shopper survey is customer loyalty. Diversification of the offer, overbidding of proposals: the customer zaps, compares, evaluates. Faced with the offer, only the quality, and therefore the regularity of the service, reassures him. The customer, loyal to a service or a brand, returns because he expects to always find the same level of quality. The mystery shopper comes to objectively measure the level of your quality. Close to a mini-audit, the mystery survey measures the compliance of a certain number of criteria set in advance. These criteria are defined as precisely as possible using simple words, clear to all and not susceptible to different interpretations depending on the context or the sensitivity of the interviewer. The interviewer should never get carried away by his feelings, his impression or his personal satisfaction, but always refer to the criteria of the level of requirement. "A question is well formulated when two observers in the same situation give the same answer ..." Site map | Legal information | Credits