My Account Report an Outage Customer Service Search MENU Community Events & Programs More than just power and water — NBU is here for you. From encouraging safe disposal of sensitive documents and prescriptions to school programs and charitable initiatives, be empowered and get inspired. More than 60 community service and educational events each year UPCOMING EVENTS MAR 5 Kinderschuhe 5K Run & Walk View All Visit the Headwaters at the Comal Connect to the history and environmental importance of the ongoing 16-acre restoration project located at the very beginning of the Comal River. Programs, tours, and open hours available. Learn More 1,016 pounds of unused medications safely disposed of in 2019 at NBU’s Operation MedSafe Customer Service Newsroom Publications Careers Facebook Twitter Instagram LinkedIn YouTube COMPANY About New Braunfels Utilities Planning for the Future NBU Headquarters A Lasting Legacy WAYS TO SAVE Current Water Status: Non-Drought Rebates ACCOUNT Electric, Water, and Wastewater Rates Ways to Pay Understanding Your Bill Customer Service Resources SERVICES Start, Stop, and Transfer Services Before You Dig Tree Trimming NBU Locations MAIN OFFICE 263 Main Plaza, New Braunfels, TX 78130 SERVICE CENTER 355 FM 306, New Braunfels, TX 78130 Contact NBU MAIN OFFICE 830.629.8400 TOLL FREE 866.629.8400 AFTER HOURS 830.629.4628 Operating Hours Monday – Friday, 8:00 a.m. to 5:00 p.m. Privacy Policy 2020 © 2021 New Braunfels Utilities. All rights reserved. We use cookies to improve the user experience on this site. Privacy Policy Dismiss Notice