Personal Businesses Healthcare providers Health & Wellbeing News About us Help Contact My WPA Homepage Help & support Help & support We will help you find the answers to your questions WPA virtual assistant Our virtual assistant understands natural language so that you can ask questions such as "What hospitals can I use?" Understanding health insurance Our useful guides are here to help you understand health insurance, the terminology used and how to make a claim. What is health insurance? What is health insurance, how do I choose a policy and how much does it cost? Find out more Why have health insurance? The benefits of having health insurance in the UK and how it compares to self-pay. Find out more What is underwriting? Find out what underwriting is and what options are available on joining or switching cover. Find out more The WPA Health app Our app provides easy access to manage your membership, as well as pre-authorise new claims 24/7 with just a few simple questions. Find out more WPA Health app Enhanced features in the palm of your hand. Available on iOS and Android, and designed specifically for the convenience of our members, WPA Health provides easy access to make a claim 24/7, track claim and benefit limits, access 24/7 Remote GP Services, send and receive secure messages and more! Simply sign-in using your WPA username and password. Frequently asked questions We have put together a list of our most commonly asked questions. Choose the relevant area below to view. Personal/family policies Existing or prospective customers. View FAQs Small & Medium Enterprise schemes Existing or new schemes with 2+ employees. View FAQs Large Corporate schemes Existing or new schemes with 150+ employees. View FAQs Healthcare providers FAQs by Healthcare providers. View FAQs Intermediaries Questions frequently asked by intermediaries. View FAQs Other FAQs covering the website and WPA careers. View FAQs Health & Wellbeing hub Supporting your health and wellbeing View our Health & Wellbeing hub for the latest health & wellbeing information articles, videos, member support services and other useful support information. Health & Wellbeing hub We are here for you Existing members Access 24/7 Remote GP Services, contact us using Live Chat, make and track a claim or send and receive secure messages all via the WPA Health app or My WPA Login. My WPA Login Find healthcare providers Search for healthcare professionals, hospitals, clinics and scanning centres recognised by WPA in your area. Healthcare providers Contact us Find the right number to call, view our opening hours or send us an email. Contact us Privacy & legal Cookie settings Intermediaries Good causes Complaints Careers ©2021 WPA, Registered in England and Wales No 475557. Your choice regarding cookies on this site We use cookies to give you the best online experience. Please let us know if you agree to all of these cookies. I AgreeI Do Not AgreeSettings