Guides, tools & events Contact us Home Pensions & Annuities Investments Insurance Funds Existing customers Contact a Financial Adviser Home About us Complaints Data About us Executive profiles Complaints Data Corporate Responsibility Report Financial Capability Programme Group companies' names and registration Group information Other Prudential websites Prudential in the community Financial Services Compensation Scheme Corporate Pensions FSCS Complaints Data Prudential is a leading life and pension provider with over 7 million policyholders in the UK. We are focused on building strong, long-term relationships with all our customers and the quality of service we provide, including the way in which we handle complaints, is very important to us. While we believe that our current complaint handling process is robust, we appreciate that improvements can be made. That is why we continually work hard to resolve all complaints in a fair and timely manner. Detailed below are the number of complaints we received and completed from January to June 2014. Firm Name: Prudential Assurance Company Ltd Other firms included in this report:Prudential Holborn Life Ltd, Prudential Retirement Income Ltd, Prudential Pensions Ltd, Prudential Lifetime Mortgages Ltd, Prudential Distribution Ltd, Prudential Financial Planning Ltd. Period covered in this report: 1 January 2014 - 30 June 2014 Brands/trading names covered: Prudential UK Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%) Banking 0 0 0.0% 0.0% Home Finance 32 28 75.0% 50.0% General insurance and pure protection 352 374 93.0% 19.8% Decumulation, life and pensions 7,084 6,839 96.8% 43.5% Investments 1,014 970 99.0% 59.6% About About us Careers Press centre Complaints data Website Information Security Legal Glossary Site Map Accessibility Other Prudential Websites Pruadviser (for financial advisers only) Prudential PLC Prudential International Employers & Trustees Corporate Advisers © Prudential 2021