Case Management Build a Better Case Management Solution Successful case management solutions must facilitate unstructured work involving multiple people, data, documents, and a variety of processes, rules, policies and compliance requirements. The Alfresco Digital Business Platform is a powerful foundation for case management applications. The platform—which brings together process, content and governance—supports an integrated approach to case management that increases productivity, strengthens compliance, accelerates resolution and improves case outcomes. "The power of Alfresco is that users are confident that business-critical content involved in the claims and underwriting process is searchable, secure and available in one central location without having to go out and hunt for it." - Richard Williams, CIO, Mitsui Sumitomo What is Case Management? A case management solution coordinates and tracks all the work related to the resolution of a specific case (i.e. insurance claim, loan application, support ticket, etc.). Key objectives when building a case management solution include: Increasing user productivity Speeding up case resolution through automation Enhancing case outcomes through analytics Building visibility, traceability and compliance Empowering knowledge workers and making their work easier Eliminating manual and error-prone activities eBook: Integrate Content & Process Tips and insights into tightly integrating content and process services to create seamless information flow that advances digital transformation. SHOW ME Case Management Examples Case management use cases exist in every industry. Here are a few examples: Government: FOIA/FOI requests, law enforcement, social and citizen services Insurance: Application processing, underwriting, claims management Financial Services: Customer onboarding, loan approval, fraud investigation Healthcare: Registration and triage, treatment, assessment General: Employee onboarding, IT help, customer support Integrated Approach to Case Management The Alfresco Digital Business Platform helps to enable better, faster case outcomes with built-in process and regulatory compliance. Access to case information via metadata tagging and advanced search Automate the routing of documents, assigning tasks and expediting decisions Generate audit trails, add transparency and control via records management Watch an Overview of a Customer Service Request Explore More Case Management Resources Rekognition Integration Contract Approval Workflow Resignation Process Dynamic Case Management The Alfresco Digital Business Platform helps users manage complex, unstructured cases: Distributed teams work better through content sharing and collaboration The Alfresco Search and Insight Engine helps inform decisions and improve outcomes Unexpected situations are addressed by creating/tracking non-routine tasks Performance standards are met through advanced process analytics Modern Architecture Alfresco’s modern architecture enables the rapid delivery of built-to-fit case management applications that leverage the latest cloud innovations: A rich set of components for building bespoke experiences Leverages the cloud’s elastic scalability and can be extended with AI Open source drives innovation and simple integration with LOB applications Customers PRODUCTS Alfresco Content Services (ECM) Document Management Document Scanning and Capture Enterprise Collaboration Alfresco Intelligence Services (AI) Business Intelligence, Analytics, and Insights Process Management Case Management Alfresco Process Services (BPM) Alfresco Governance Services (RM) Records Management Information Lifecycle Management Regulatory Compliance Security and Controlled Access eDiscovery and Legal Holds Federation and Manage In Place Open Source Editions Alfresco Cloud (PaaS) SOLUTIONS Use Cases Citizen Services Claims Management Policy & Procedure Case Management Customer Stories CHOOSING ALFRESCO Choosing Alfresco About Alfresco Analyst Reports Blogs Product Demos Press Releases Alfresco on AWS Alfresco Cloud (PaaS) Migrating to Alfresco Pricing & Licensing Customer Stories Events & Webinars Customer Success Support Services Premier Services Professional Services Partners Find a Partner Partner Solutions Become a Partner USING ALFRESCO Learn Developer Resources Documentation Technical Whitepapers Extending, Integrating & APIs Training with Alfresco University Help Customer Support Services Support Handbook Support Portal Forums COMPANY Company About Alfresco Name Change Notification COVID-19 Statement Customers Leadership Careers Investors Blogs Press Releases Contact Us 28 Million Users 1300+ Industry Leading Companies 90% Customer Renewal Github LinkedIn Twitter Facebook Youtube Instagram © 2021 Hyland Software, Inc. and its affiliates. 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