Personal Business About Service status Coronavirus (COVID-19) Find a Store Help Log in Personal Bank accounts Authenticating Online Payments Authenticating Online Payments From November 2021, you may be asked to log in to Online Banking or the mobile app to authenticate a transaction when using your card online. You won’t have to do this every time you shop online. If you have access to multiple digital channels, you will be able to choose your preferred channel. Once you have selected the digital channel you would like to use to authenticate your payment, you will need to log in to that channel. How to authenticate a transaction using the Metro Bank App How to authenticate a transaction using Online Banking Some key tips You will need to authenticate your transaction within 10 minutes or you will have to redo the transactions on the merchant website If you have access to multiple Metro Bank digital channels, you can choose what works best for you Be sure to return to the merchant website once you have approved your transaction to complete your purchase If you are asked to approve a transaction that you are not making, this could be fraud – please decline the transaction and call us immediately on 0345 08 08 500. Store Locator Careers Press Mortgage Intermediaries Investor Relations Developer site Modern Slavery Act Your eligible deposits with Metro Bank PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information visit www.fscs.org.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC. Accessibility Legal Information Privacy Sitemap Copyright 2021 Metro Bank. All rights reserved We need your consent to continue We've put some small files called cookies on your device to make our site work. We'd also like to use cookies that send us information about how our site is used so we can improve our site. For more information, see our privacy notice Accept all Essential cookies only Customise my preferences