Privacy Policy Finance Ireland’s Privacy Policy 1. Introduction This notice applies to any personal data (personal information) we receive from you, that we create or that we obtain from other sources. It also explains how we will use your personal data. It is important that you take the time to read this notice so that you understand how we will use your personal data and your rights in relation to your personal data. This Privacy Notice should be read in conjunction with our Cookie Policy (see section 2.3). 1.1 The Controller When we refer to “Finance Ireland”, “we”, “us” or “the Group” we are referring to Finance Ireland Credit Solutions DAC t/a Finance Ireland, Finance Ireland Leasing, Finance Ireland Residential Mortgages, Finance Ireland Agri and Finance Ireland Commercial Mortgages, Finance Ireland Agri Funding DAC (where you have a MilkFlex facility) and Fics Holdings (One) DAC (where your product is funded or part funded by the Strategic Banking Corporation of Ireland). The controller in respect of your personal data for the purposes of data protection law is: Finance Ireland Credit Solutions DAC t/a Finance Ireland, Finance Ireland Leasing, Finance Ireland Residential Mortgages, Finance Ireland Agri and Finance Ireland Commercial Mortgages; and/or Finance Ireland Agri Funding DAC, if you have a MilkFlex facility; Fics Holdings (One) DAC, if your product is funded or part funded by the Strategic Banking Corporation of Ireland (SBCI); and/orFics Holdings (One) DAC, if your product is funded or part funded by the Strategic Banking Corporation of Ireland (SBCI); and/or Finance Ireland Property Finance DAC, if you have a commercial mortgage. Where you have a MilkFlex facility, Finance Ireland Credit Solutions DAC (“FICS”) will initially act as the controller of your personal data for your MilkFlex facility. If and to the extent that FICS sells its rights and interests in your MilkFlex facility, the buyer (who may be Finance Ireland Agri Funding DAC) will become the data controller of your personal data. In such circumstances, FICS may continue to process your personal data on behalf of the buyer when providing loan management services. We collect and use your personal data and where applicable, this may include information related to your spouse/partner, directors, partners and owners (who are referred to as your “associates”). We are responsible for ensuring that we use all personal data in compliance with data protection law. 1.2 How you can contact us Please contact us if you have any questions about this privacy notice or personal data we hold about you. Write to: Privacy Finance Ireland Ltd, Clerkin House, 85 Pembroke Road, Ballsbridge, Dublin 4 Phone: (01) 642 5380 Email: privacy@financeireland.ie 2. Personal data that we collect about you and your associates Personal data means any information about a person which can identify them. Examples of personal data are given below. It does not include data where the identity has been removed (which is called anonymous data). We will collect and use the following personal data about you and your associates. 2.1 Personal data you give us This is information about you and your associates that you give us by filling in forms (e.g. an application form) or by communicating with us (by telephone, email etc.). The information you give us may include your and your associates’ name, address, email address, telephone number, date of birth, gender, marital status, financial information, occupation, employment history, health information, credit history, identification records, qualifications and details of your finances (e.g. income, assets, bank accounts, shares and other investments). If you give us information that does not relate to you (for example, information about your associates), you must provide the person you are identifying with a copy of this Privacy Notice. 2.2 Personal data we collect or generate about you and your associates Website usage Information – Our website uses Google Analytics to automatically gather certain statistical information, such as the number and frequency of visitors and their IP addresses. This information is used as aggregated statistical information about users, providing usage by IP address. This information helps us to measure how individuals use the website and our services, so that we can continually improve them. Phone information – We may record telephone conversations to process applications; manage facilities; resolve complaints improve our service; and for training, verification and quality assurance purposes. We generate data for statistical analysis. 2.3 Use of cookies For full details on what cookies are, what they do, and which cookies are used by us, please see https://www.financeireland.ie/cookie-policy-finance-ireland/. To enable you to sign in and personalise your online experience, we use “cookies”. A cookie is a small text file that is stored in your web browser on your computer, tablet or smartphone. We use cookies to store your personal preferences – so that you do not have to enter the same information every time you visit our site. We also use them to display your personalised content and provide you with appropriate adverts. Cookies cannot be used to run programs or deliver viruses. 2.4 Personal data we receive from other sources Financial and credit information – We will use information provided by credit reference agencies when we assess your application for finance and to verify your identity and any of your associates’ identities. Such information may include details of other credit you have taken out, any credit arrangements you have met or failed to meet, and any court judgments made against you. Fraud prevention agencies – When verifying your identity as part of our application process, we may access information recorded by fraud prevention agencies in Ireland and abroad. This may include information about any criminal convictions and any allegations regarding criminal activity that relate to you. Intermediaries – We will receive information from dealers, brokers, introducers and Co-ops. This includes your personal details, contact details and relevant asset and financial details for the purposes of entering in to and administering your agreement. Public databases – We may obtain information about you and your associates from public databases. We use reputable sources such as the electoral register and the Companies Registration Office. We use appropriate measures to check the quality of the information we collect. Co-op and accountant – Where your facility is a Milkflex product or otherwise involves an agreement with a dairy Co-Op in order to facilitate repayment, we will obtain information relating to the supply of milk (including deductions, payments, milk volumes and revenue realised in relation to milk volumes). We will obtain information about any bad debt history, your MilkFlex facility, and any notifiable disease in any herd owned or operated by you. We will also look for confirmation if you are, or were, a member of a Sustainable Dairy Assurance Scheme or an equivalent scheme. 2.5 Where you do not provide your personal data If you do not provide us with your personal data, we may not be able to provide you with our services or respond to your questions or requests. We will tell you when we ask for personal data that is necessary as a contractual requirement or to comply with our legal obligations. 3. Purpose and legal basis for processing personal data We will hold, process and may disclose personal data for the following purposes: Purpose Legal basis To verify your identity and the information in the application form when new customers open an account (including phoning you). To assess your suitability for the products and services that you have requested (including eligibility for the Strategic Banking Corporation of Ireland Scheme) and decide whether to enter into an agreement with you. To share with your Co-op if you have been approved for a MilkFlex facility. To perform a credit check on you. Please see further details in section 3 below. To provide information to the Central Credit Register, where it is retained and can be inspected for five years from the date of final repayment/closure of the loan in question. To use the Central Credit Register when we are considering your loan application (to determine your borrowing options and repayment capacity). We may also share your information with other lending institutions which are carrying out similar checks. To manage, administer and take decisions regarding your agreement. To carry out our obligations arising from any agreements you enter into with us. To make payments. To recover money or assets. To administer an agreement, facility, or guarantee (and to enforce it, when necessary). For fraud prevention purposes, including information about any criminal convictions and any allegations regarding criminal activity that relate to you. These are subject to suitable and specific measures being taken to safeguard your fundamental rights and freedoms. The processing of your personal data is necessary to perform a contract or enter into a contract with you. To allow us to detect and prevent fraudulent activity, including sharing personal data with fraud prevention agencies. For the completion of AML/CFT customer due diligence and ongoing monitoring as required by the Criminal Justice Act 2010 (as amended). To allow us to detect and prevent money laundering activity or terrorist financing. To meet our legal and regulatory obligations, including internal compliance reviews, internal and external audits, and external reporting. To ensure the security and privacy of your data under data protection law. To conduct statistical analysis in order to improve our credit risk profile, tackle fraud, and improve our credit decisions. This may include statistical analysis of your personal data, even if your application is declined by us or if you decide not to complete your application with us. This use of the data is necessary in order for us to comply with any legal or regulatory obligations. To provide you with information, products or services that you may request from us. To retain your personal data for decisions on future applications for credit, even if your current application is declined by us or if you decide not to complete your current application with us (where this is allowed by law). To contact you by post, email or telephone in relation to the administration of your account. To carry out quality control research and internal reporting. To identify and offer you tailored products and services that are suitable for you and improve our service to you. If we sell (or are considering selling) any of our business, assets, or your Milkflex facility, we may disclose your personal data to the prospective buyer for due diligence purposes. This may include potential or actual buyers of your Milkflex facility (and their officers, employees, agents, and advisors). If we are acquired by a third party or a third party is considering acquiring us, personal data held by us about you may be disclosed to potential or actual buyers (and their officers, employees, agents, and advisors). This use of your data is necessary for our legitimate interest in managing our business including legal, personnel, administrative and management purposes (such as improving customer service, market research, quality assurance and training staff). It is also necessary for the prevention and detection of crime, provided our interests are not overridden by your interests. Please note that in certain circumstances, you have a right to object to the processing of your personal data where that processing is carried out for our legitimate interest. If you are a residential mortgage customer, we (or a mortgage intermediary on our behalf) may require information such as references, and details of your income and existing financial commitments. We may need this in order to confirm the personal data in your application, assess or review lending risks, recover debts, and prevent fraud. To obtain this information, we may – with your consent – contact your current and/or previous employers, accountant, solicitor, landlord, lenders, insurance companies, tax authorities, pension providers and any other person or body we consider necessary. We may need to obtain consent to obtain sensitive information. While we do not collect sensitive personal data as a matter of course, you may choose to disclose health and other sensitive information in limited circumstances (such as if you are experiencing a health issue which is affecting your ability to repay a loan). This may be recorded on our systems or the systems of an approved third-party service provider. At your request, and with your written consent, we will liaise with a third party nominated by you to act on your behalf. You have consented to us contacting you at your workplace, where it is not your residence. If you have a MilkFlex or Fund Equip facility, where we are permitted to contact the relevant Co-op and accountant to obtain certain information directly from the specified Co-op and accountant. Where we are permitted to do so, to send promotional information about our products and services via email, post and telephone. Where you have given consent to the processing of your personal data for direct marketing – which you may withdraw at any time. Where your consent is not required, and you have not objected, the use of the personal data is necessary for our legitimate interest in managing our business including legal, personnel, administrative and management purposes provided our interest are not overridden by your interest. Please note that in certain circumstances, you have a right to object to the processing of your personal data where that processing is carried on for our legitimate interest or where we process such personal data for direct marketing. 4. Further details on credit searches, scoring and crime prevention We may carry out a search with a credit reference agency e.g. the Central Credit Register who will keep a record of our enquiry against your name and which may be linked to your associates (“associated records”). For the purposes of any application for products or services from us, you may be assessed with reference to “associated records”. Where any search or application is completed, or agreement entered into involving joint parties, we may record details at credit reference agencies, as a result an “association” will be created that will link your financial records. Details of which credit reference agency we have used are available on request. We may also add to your or, if applicable, your business’, record with the credit reference agencies details of your agreement with us, any payments you make under it and any default or failure to keep to its terms. These records will remain on the credit reference agencies’ files for 5 years. This 5-year period generally runs from the date of final repayment/closure of the loan in question. These credit reference agencies may create, or add to, their own record about you, or, if applicable, your business, details of our search and your application. This and other information about you or, if applicable, your business and those with whom you are linked financially may be used to make credit decisions about you or your business. Where personal data is shared with the Central Credit Register, the Central Credit Register will also share it with the Central Statistics Office (excluding PPSN, Eircode and contact numbers). For more information please see the Central Credit Register frequently asked questions here. Please note that where your credit search was performed before October 2021, we may hold historical information about you that we obtained from the Irish Credit Bureau. 5. Sharing your personal data We may disclose your personal data within the Finance Ireland group of companies and to our sub-processors (e.g. third parties that provide us with services such as software or document storage facilities, or loan servicing) in the following circumstances: To ensure the delivery or maintenance of products or services you have taken out with us To ensure the safety and security of our data As part of our internal research and statistical analysis activity We will take steps to ensure that the personal data is accessed only by personnel that need to do so for the purposes described in this Privacy Notice. Outside of the Finance Ireland group of companies, we may also share your personal data with: Where you have a residential mortgage with Finance Ireland your personal data will be shared with Pepper Finance Corporation (Ireland) DAC trading as Pepper Asset Servicing. Pepper Asset Servicing acts as a credit servicer on behalf of Finance Ireland. Your Co-op in the event that you have been approved for a MilkFlex facility Our professional advisers in order to enforce or apply the terms of use and other agreements you have with us An insurer or insurers for administration Insurance claims handlers and fraud prevention agencies Any guarantor Any funder or potential funder of Milkflex facilities Any funder in the event of securitisation Any broker or introducer of an agreement with us Tracing and repossession agents Potential or actual buyers of your Milkflex facility (and their officers, employees, agents and advisors) if we sell, or are considering selling, your facility Potential or actual buyers (and their officers, employees, agents and advisors) if we sell, or are considering selling, any of our business or assets Potential or actual buyers (and their officers, employees, agents and advisors) if we are acquired by a third party or if a third party is considering acquiring us Accountants, tax advisors, project monitors, valuers, solicitors, engineers, architects, quantity surveyors, planning consultants, industry specialists and any other parties deemed necessary to assist us in the provision of our services to you – in the event that you are being provided with a residential or commercial mortgage Fraud prevention and background check agencies Third-party affiliates who may wish to offer you products and services which may be of interest to you – with your consent These third parties will be subject to confidentiality requirements and they will only use your personal data as described in this Privacy Notice. We may also share your personal data outside of the Finance Ireland Group where we are required to do so by law. For example, we may be legally obliged to share your personal data with third parties such as credit agencies, the Companies Registration Office, the Central Credit Register, Central Register of Beneficial Ownership and the Central Bank of Ireland. We may also share your personal data if it is necessary in order for us to establish, exercise or defend our legal rights. In the event that your funding is supported by the Strategic Banking Corporation of Ireland (“SBCI”), both we and the SBCI may disclose the information for the purposes of: (i) determining eligibility for the particular SBCI Scheme; (ii) anti-money laundering / financing of terrorism or fraud; (iii) Finance Ireland and SBCI’s reporting functions in accordance with the Scheme; and (iv) conducting relevant surveys by or on behalf of the SBCI. Such processing is undertaken pursuant to the SBCI’s statutory purposes and in relation to personal data that it obtains, the SBCI acts as controller for the purposes of applicable data protection law. The SBCI may also disclose the information to its respective advisors, contracted parties, delegates and agents, and the SBCI’s own funders (details of which are available at: https://sbci.gov.ie/). For further information on how the SBCI handles personal data, including information about your data protection rights (in respect of the SBCI) and the contact details of the SBCI’s data protection officer, please refer to the SBCI’s data protection statement which is available at: https://sbci.gov.ie/. Transfer of personal data outside the European Economic Area The information you provide to us will be transferred to and stored on our secure servers in the European Economic Area (EEA). However, from time to time, your personal data may be transferred to, stored in, or accessed from a destination outside the EEA such as the US or the UK. Where we transfer your personal data outside the EEA, we will ensure that it is protected in a manner that is consistent with how your personal data is protected by us inside the EEA. This can be done in a number of ways, for instance: The country that we send the data to might be approved by the European Commission or a relevant data protection authority (Article 45 GDPR) The recipient might have signed up to a contract based on “model contractual clauses” approved by the European Commission, obliging them to protect your personal data (Article 46 GDPR) In other circumstances, the law may permit us to transfer your personal data outside the EEA. In all cases, however, we will ensure that any transfer of your personal data is compliant with data protection law. You can obtain more details of the protection given to your personal data when it is transferred outside the EEA (including a copy of the standard data protection clauses which we have entered into with recipients of your personal data) by contacting us. Our contact details are in section 1.2. 6. How long we keep your personal data How long we hold your personal data will vary. The retention period will be determined by various criteria including: The purpose for which we are using it – We will need to keep the data for as long as is necessary for that purpose Legal obligations – Laws or regulation may set a minimum period that we have to store your personal data (e.g. Central Bank of Ireland codes and regulations, and anti-money laundering obligations) In accordance with the Statute of Limitations, if you are a customer, we will retain your personal data for seven years following the end of our relationship with you, unless we are required by law to keep it for a longer period of time (in which case, we will keep it until the expiry of the period required by law). 7. Your rights You have specific rights in relation to your personal data under GDPR. However, these may be subject to certain limitations and restrictions. You can make requests to us if you would like to exercise your rights, as listed in the table below. We will respond to any valid request within one month, unless it is particularly complicated, or you have made repeated requests (in which case we will respond within three months, at the latest). We will inform you of any such extension within one month of receipt of your request, together with the reasons for the delay. You will not be charged a fee to exercise any of your rights unless your request is clearly unfounded, repetitive, or excessive (in which case, we will charge a reasonable fee in the circumstances or refuse to act on the request). If you wish to exercise any of these rights, please contact us (see section 1.2). We may request proof of identification to verify your request. Your rights What this means Right to withdraw consent If we are processing your personal data on the legal basis of consent, you are entitled to withdraw your consent at any time (see Contact Us section 1.2). However, your withdrawal of your consent will not invalidate any previous processing we carried out which was based on your consent. Right of access You can request a copy of the personal data we hold about you. Right to rectification You have the right to request that we correct any inaccuracies in the personal data we hold about you and that we complete any personal data where it is incomplete. Right to erasure (‘right to be forgotten’) You have the right to request that your personal data is deleted in certain circumstances, including where: The personal data is no longer needed for the purpose for which it was collected You withdraw your consent (where the processing was based on consent) You object to the processing and there are no overriding legitimate grounds justifying us processing the personal data (see ‘Right to object’ below) The personal data has been unlawfully processed The personal data is required in order to comply with a legal obligation However, this right does not apply where, for example, the processing is necessary: To comply with a legal obligation For the establishment, exercise, or defence of legal claims Right to restriction of processing You can ask that we restrict your personal data (i.e. keep but not use) where: The accuracy of the personal data is contested The processing is unlawful, but you do not want it erased We no longer need the personal data, but you require it for the establishment, exercise, or defence of legal claims You have objected to the processing and verification of our overriding legitimate grounds is pending We can continue to use your personal data: Where we have your consent to do so For the establishment, exercise or defence of legal claims To protect the rights of another For reasons of important public interest Right to data portability Where you have provided personal data, you have a right to have it returned in a structured, commonly-used and machine-readable format You also have a right to have the data transmitted to a third-party controller without hindrance but in each case only where: The processing is carried out by automated means The processing is based on your consent or on the performance of a contract with you Right to object You have a right to object to the processing of your personal data where we are processing your personal data in reliance on our legitimate interests. In these cases, we will stop processing your personal data unless we can demonstrate compelling legitimate interests which override your interests. You have a right to request information on the balancing test we have carried out. You also have a right to object where we are processing your personal data for direct marketing purposes. Automated decision-making With certain exceptions, you have a right not to be subjected to decisions based solely on automated processing which produce legal effects concerning you or which significantly affect you. Exceptions are where the automated decision-making is: Necessary for entering into a contract, or for performing a contract with you Based on your explicit consent – which you may withdraw at any time Authorised by EU or Member State law Where we base a decision solely on automated decision-making, you will always be entitled to have a person review the decision, so that you can contest it and explain your point of view and circumstances. Right to complain If you consider that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Data Protection Authority, in particular in the Member State of your residence, place of work or place of an alleged infringement, Irish Data Protection Commission: 21 Fitzwilliam Square South, Dublin 2, D02 RD28 Phone: +353 (0)761 104 800 Website: www.dataprotection.ie 8. Changes to our Privacy Notice We keep our Privacy Notice under regular review. If we make any changes, we will post those changes here and update the “Last updated” date at the bottom of this Privacy Notice. However, if we make material changes to our Privacy Notice, we will notify you in writing by email or by means of a prominent notice on our website before the change becomes effective. Please check back frequently to see any updates or changes to our Privacy Notice. Last updated: October 2021 Useful Forms & Downloads Customers Experiencing Financial Difficulties Terms and Conditions Privacy Policy Sitemap © 2021 Finance Ireland Ltd Finance Ireland Credit Solutions Designated Activity Company, trading as Finance Ireland Residential Mortgages, Finance Ireland Commercial Mortgages, Finance Ireland Agri and Finance Ireland Leasing, is regulated by the Central Bank of Ireland. Company registration number 549222. Registered address: Clerkin House, 85 Pembroke Road, Ballsbridge, Dublin 4, D04 YN53, Ireland.