LOG IN OUTAGE PAY BILL CONTACT Jackson, MI 30° RESIDENTIAL BUSINESS COMMUNITY COMPANY Who We Are We’re Makers, Movers and Visionaries A Word From Our Leadership When I joined Consumers Energy in 2003, it felt like coming home – not only to the place where my Dad worked and retired, but where all our co-workers share a commitment to serve our customers, our communities and the state of Michigan. As Consumers Energy’s leader, I intend to bring our company’s purpose – world class performance delivering hometown service – to life by: • Leading the clean energy transformation: Leading this transformation is the opportunity of our generation. We’re proud of our pledge to deliver industry-leading zero-coal, net-zero carbon and renewable energy for our customers and planet. Our success in this important work depends on innovating as well as partnering with you, to use energy wisely with energy efficiency and demand response programs. This is our moonshot moment. The best part? We get to lead it for our customers, our state and the planet! • Delivering excellence: Our tradition of performance excellence is a legacy that will continue. That legacy is grounded in our commitment to our CE Way operating system, which helps us better serve customers every day. As we move into the future, we will add deeper automation and analytics to our operating system to help our frontline co-workers serve with pride. Beyond how we work, our commitment to excellence applies to our valuable and strong relationship with our unionized workforce – and our stand that every day is a safe day for all our co-workers. • Advancing our culture: A moment is an instance in time. A movement is sustained motion that spurs transformation. As a leader, I am committed to our company inspiring a movement. At our company, I promise to work every day to create an environment where the contributions of all are heard and valued, and everyone knows they belong. Garrick J. Rochow President and CEO, CMS Energy and Consumers Energy Our Triple Bottom Line People Our purpose and our passion is to make life better for the people of Michigan. First by providing safe, reliable energy delivered with hometown service. Then by volunteering our time and efforts to smooth out rough times and help local communities thrive. Planet We’re eliminating coal and increasing the use of clean, renewable energy. Preserving Michigan’s fields, forests and beaches. Minimizing our footprint. All because our state deserves an energy future that is cleaner, greener and protective of all that we hold dear. Prosperity For us, business is about more than profit. It’s a passion for building a future where people in Michigan have a better chance of personal success. It’s helping the business community grow, and creating a better tomorrow for the next generation. Corporate Overview Consumers Energy at a Glance Corporate Governance Decision Making and Accountability CMS Investor Relations Earning Calls and Reports Awards Our Award-Winning Culture Political Engagement Our Political Engagement Policy FERC Standards of Conduct Federal Energy Regulatory Commission Standards The Story of Consumers Energy Explore Our History, and Learn How Michigan Has Been Counting On Us Since 1886 RESIDENTIAL Billing & Payment Outage Center Residential Rates Programs & Services Save Money & Energy Renewable Energy Start, Stop Or Transfer Service Avoiding Scams Appliance Service Plan* Online Store Rebates BUSINESS Business Solutions Account Management Energy Efficiency Products & Services Avoiding Scams Renewable Energy Rate Plans News & Tips COMMUNITY Emergencies And Safety Corporate Giving Education Foundation Sustainability COMPANY Who We Are Careers Become A Supplier Clean Energy Economic Development Electric Generation Media Natural Gas Operations Trees And Power Lines GENERAL/RESIDENTIAL 800-477-5050 M-F: 7 a.m. - 6 p.m. Sat: 8 a.m. - 2 p.m. BUSINESS 800-805-0490 M-F: 8 a.m. - 4:30 p.m. © 2021 Consumers Energy Privacy Contact Terms Of Use Security Social Media Guidelines *Appliance Service Plan Is Not Regulated By The Michigan Public Service Commission. Appliance Service Plan Does Not Affect Your Regulated Utility Service.