reserved area society gas network providers communication work with us area competitions transparent administration Share: GasOnLine last updated 29/10/2014 12:20:52 Pursuant to the resolution of the Authority for Electricity and Gas no. 134 of 23 September 2008 "Amendments and additions to the provisions of the Authority for Electricity and Gas on the subject of communication standards between entities operating in the gas sector issued with resolution no. 294/06 of 18 December 2006 and launch of the procedure for the definition of a centralized IT system for the management of end customer profiles in the retail electricity and gas markets "published on the website www.autorita.energia.it on September 29, 2008, it should be noted that the Company has made available the "application to application" solutions and the Internet application called GasOnLine. GasOnLine allows you to interact with the Toscana Energia information system allowing network users to enter and manage technical and commercial service requests. With regard to the services for which a technical intervention is required at the redelivery point, the system allows the network user to book an appointment online with his final customer, for the execution of the requested service (online booking of the appointment). GasOnLine allows the search for a request made and all the information necessary to trace the different statuses of the request and the massive extraction of data in formats that are easy to use for the system user. For a complete description of the application, with operational details, the GasOnline Manual can be downloaded directly from the GasOnLine portal. Operating environment and prerequisites for accessing the internet application The user who wants to access the application must have installed on his computer: - a browser (Internet Explorer version 5.5 and later or Firefox version 2.0 and earlier or other similar) enabled for the use of javascript and cookies, - An Office Automation program suitable for opening and saving in Excel format (Microsoft Office Excel up to version 2003 or Staroffice), - Acrobat Reader version 7 or later. Once the browser has been installed, the user must have the "username" and "password" of the user enabled to access the information system and use the application. Per richiedere l’abilitazione all’utilizzo è di GasOnLine ovvero per chiederne la modifica occorre seguire le indicazioni di seguito descritte. PER LE RICHIESTE DI NUOVE USER per l’applicativo GasOnLine: Verificare di aver richiesto a mezzo Posta Elettronica Certificata la Richiesta delle credenziali di accesso al Portale Web ServiziOnLine (Token) GOL0 al momento della richiesta ai REMI e di aver ricevuto risposta da parte nostra. Verificare di aver già inviato il Modello “GOL1” a mezzo Posta Elettronica Certificata Collegarsi al Portale Servizi Online di Italgas all’indirizzo web http://www.italgas.it/it/servizi/servizi-online/index.html Selezionare il box “Gas On Line Consociate” cliccando su “Abilita ->” Compilare la scheda di abilitazione per ciascuna user/password che si desidera richiedere per l’accesso a GasOnLine, utilizzando la Password TOKEN univoca per la vostra società. Riceverete user/password di abilitazione all’applicativo GasOnLine per ciascuna user che avrete dichiarato in GOL1 e richiesto sul portale di Italgas. PER LE RICHIESTE DI MODIFICA PROFILO\INDIRIZZO MAIL ASSSOCIATO\CANCELLA-ZIONE USER Relativamente a user di GasOnLine già esistenti, laddove si voglia richiedere la modifica del profilo di accesso (ad esempio da lettura a scrittura o viceversa), la modifica dell’indirizzo mail associato all’utenza o la cancellazione della user è indispensabile utilizzare il Modello “GOL2-RICHIESTA MODIFICA ABILITAZIONE ALL’APPLICAZIONE GASONLINE” da inoltrare a mezzo Posta Elettronica Certificata retecodre@pec.toscanaenergia.it In allegato potete trovare il Manuale Operativo “Servizi On Line” per la gestione delle User dell’applicativo GasOnLine, (richiesta delle user, modifica profilo, cancellazione, ..) download Manuale operativo ServiziOnLine 2014 GOL0 Richiesta Token GOL1 (27/10/14) GOL2 (27/10/14) pronto intervento social link il gruppo indirizzi privacy exchange of information between operators © 2013/2015 Toscana Energia - Registered office via dei Neri, 25 - 50122 Florence - info@toscanaenergia.it - toscanaenergia@pec.it Tax Code / P.IVA/ Business Register of Florence n. 05608890488 - REA 559993 Share capital Euro 146,214,387 fully paid-up Powerd by Sesamo - www.sesamo.net