HOME SERVICE SPARE PARTS AND ACCESSORIES store locator You are here Repairs Print this page (PDF) Repairs Repair conditions Repair conditions for household appliances from Electrolux Austria GmbH, Campus 21, Europaring F15 202, 2345 Brunn am Gebirge. Deliveries and services provided by our factory customer service and our authorized service partners are based exclusively on the following conditions: Repair conditions for household appliances The following conditions apply to all repair orders placed with Electrolux Austria GmbH (hereinafter referred to as Electrolux). For repairs under the guarantee, the valid guarantee conditions of the Electrolux group brands, which are enclosed with every device, apply. Repair orders placed with Electrolux include the actual repair of the device as well as the preparation and follow-up of the repair, in particular by asking the customer about his satisfaction (see section 4.1). 1. Repair execution 1.1 In the case of large appliances (e.g. fully automatic washing machines, dishwashers), repairs are carried out at the installation site, unless professional repairs can only be carried out in the workshop. The device must be accessed in such a way that it can be professionally repaired or, if necessary, picked up. The time of repair can only be determined to the day. It is not possible to set a specific time and - should it be done anyway - it is generally non-binding, as the customer service technicians cannot foresee the exact duration of the repair of previous orders. 1.2 Small appliances (e.g. vacuum cleaners) are not repaired by the customer. 1.3 Cost estimates are non-binding and subject to a charge. 1.4 The customer service technician's working time is billed according to labor values. The items billed in the order include working time, spare parts, travel costs and labor values for work preparation. 1.5 The repair costs are to be paid immediately after the repair is completed. 2. Repair guarantee Electrolux provides a 6-month guarantee for the correct execution of the repair work and the absence of defects in the spare parts to the extent of the statutory guarantee provisions. If the fault complained about within the warranty period is due to a different technical cause than the fault rectified during the original repair, there is no entitlement to warranty. 3. Storage, recovery Due to its claim from the order, Electrolux is entitled to a contractual lien on the devices that Electrolux has come into possession of as a result of the order. If a device is not picked up at the latest 3 months after a written request and the remuneration is paid or the acceptance of a cash on delivery item is refused, the obligation for further storage and liability for slight negligence in the event of damage and loss does not apply. After this period, Electrolux is entitled to scrap the device. 4. Customer satisfaction and data protection 4.1 Electrolux's services also include preparation and follow-up work for repairs. As part of the preparation, Electrolux will arrange an appointment and the type of repair with the customer. The only purpose of the follow-up is to determine the customer's satisfaction with the repair. In this context, Electrolux or a service provider commissioned by Electrolux will contact the customer promptly after the repair by post, email or telephone. Based on this feedback from the customers, Electrolux will take the necessary measures, if necessary, to resolve complaints or to avoid them in the future. In this way, Electrolux wants to ensure that the repairs carried out and the execution of the order meet customer expectations. 4.2 Insofar as the customer provides Electrolux with personal or company-related data, Electrolux uses this data exclusively for the execution of the contract, unless the customer has expressly consented to further use of his data. Upon request, Electrolux will inform the customer about the data stored about him and the origin of this data. 4.3 Electrolux will save personal or company-related data as far as technically feasible in such a way that they are not accessible to third parties. However, when communicating via the Internet or by e-mail, Electrolux cannot guarantee complete data security. The provisions of the Data Protection Act remain unaffected. 5. Subsidiary agreements Subsidiary agreements and / or changes must be made in writing. Austrian law applies exclusively. The place of jurisdiction is Wr. Neustadt. The ineffectiveness of individual contractual provisions does not affect the effectiveness of the rest of the contract. Retention of title: The goods remain our unrestricted property until the agreed costs have been paid in full. Electrolux Austria GmbH, as of September 2016 Imprint and legal information Contact about us Sitemap Repair conditions philosophy Press & News Career sustainability