Accessibility Contact Us Cymraeg External link (Opens in a new tab or window) Listen to this website Display Search My OIA HOME STUDENTS STUDENT ADVISERS PROVIDERS ABOUT US RESOURCES AND PUBLICATIONS WELCOME TO THE OIA We are an independent body set up to review student complaints about higher education providers in England and Wales. Our service is free for students Welcome to the OIA LEARN MORE ABOUT US About us Coronavirus information Please see our coronavirus webpage for further information. FOR STUDENTS Can you complain to us? Before you make a complaint to us, it’s worth checking whether your complaint is one we can look at. STUDENT HUB How to complain to us Find out how to make your complaint. Do you need help with your complaint? Find out about getting help making your complaint, including accessibility adjustments. FOR STUDENT ADVISERS Representing a student Are you representing a student in their complaint about a HE provider? STUDENT ADVISERS HUB Student representative bodies How student representative bodies can help students with their complaint. Toolkit for Student Representative Bodies This Toolkit is designed to help you and your Students' Union, Association or Guild understand our process and help students who use our Scheme. Outreach and events Sign up to our upcoming events, workshops and webinars. FOR HIGHER EDUCATION PROVIDERS What is a Point of Contact and what do they do? Find out more about the role of a Point of Contact. PROVIDER HUB Completion of Procedures Letter guidance Our guidance for Completion of Procedures (COP) Letters. Toolkit for Providers This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. Outreach and events Sign up to our upcoming events, workshops and webinars. RESOURCES AND PUBLICATIONS Good Practice Framework Guidance we publish on good practice for higher education providers. RESOURCES AND PUBLICATIONS Annual Reports Read our latest Annual Report. Annual Statements See information about our members' records in handling complaints and appeals. Case summaries View examples of cases we receive and how we resolve them. These also include our public interest cases. LATEST NEWS & UPDATES Statement on complaints involving sexual misconduct in response to open letter from The 1752 Group 17 Nov 2021 Our statement on complaints involving sexual misconduct in response to the recent open letter from The 1752 Group. As we approach the new academic year 19 Aug 2021 Some coronavirus-related considerations for the 2021/22 academic year. OIA publishes further case summaries of complaints arising from  the impact of Covid-19 29 Jul 2021 We have published our third set of case summaries of complaints arising from the impact of coronavirus. ALL NEWS AND BLOGS Share this page: Share on Twitter External link (Opens in a new tab or window) Share on Facebook External link (Opens in a new tab or window) Share on LinkedIn External link (Opens in a new tab or window) PRINT THIS PAGE CONTACT US 0118 959 9813 Email us Media enquiries QUICK LINKS MyOIA Working for us News and Updates INFORMATION Site map Cookies Glossary Personal data CONNECT WITH US Twitter External link (Opens in a new tab or window) LinkedIn External link (Opens in a new tab or window) Vimeo External link (Opens in a new tab or window) Instagram External link (Opens in a new tab or window) SUBSCRIBE TO OUR E-NEWSLETTER Subscribe to our mailing list © 2021 Office of the Independent Adjudicator for Higher Education Web design by S8080 This site uses cookies to store information. Press accesskey C to learn more about your options. This site uses cookies to store information on your computer. Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. For more information visit our Cookie Notice Accept Recommended Settings Necessary Cookies Necessary cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. Analytical Cookies On Off Analytical cookies help us to improve our website by collecting and reporting information on its usage.