Search RVs Service Call Manufacturers Click on any of the logos below to go to a page about that manufacturer. Google Reviews Guaranty RV Travel Center & RV Park 4.3 David Bartlett 3 years ago The purchase experience was great. The salesman, Jacob Boyd, was attentive and answered our questions. If he didn't know the answer, he said so, then got the answer for us. The problems started with the delivery of the RV. As part of the purchase, Guaranty moved my weight distributing hitch from my old RV to my new one since I thought it would fit. As I was hooking up to take the RV home, the technician said the hitch really wasn't high enough and the spring bars were not strong enough. Wish he has said something before installing the old hitch so I could have purchased a new one and had it installed instead. Then the real problems started. During the walk through of the RV we noticed two cabinet doors were defective and the shower sweep was torn. Small issues and they were to order the parts to fix. We were told it would take 4 to 6 weeks to get them, and we could install them ourselves since we lived 100 miles away. All was good. After about 7 weeks I called to check on the status. The person handling the order was not in (Shawn? the towables delivery coordinator) but another person, Dave, stepped in to help. Apparently the replacement parts had come in about 2 weeks earlier but no one had told us. In reviewing them, we found that only 1 of the 2 cabinet doors had been ordered. Dave said he would send a message to Shawn and if I did not hear back by the next day, to call him again. After 2 days and no response I called Dave again. There was some confusion at this point as there are two Dave's working, but we sorted that out and I got the right one. He said he would order the second door and let us know when it was in. During the conversation I mentioned I was going to install them, but he said I could not do that since if I did not return the defective ones they would have to charge me for them. It was also Guaranty policy not to allow that. He said I could talk to the service manager to try to get an exception, but I could tell from his tone that wasn't going to happen. Interesting that they would trust me to hold my personal check for the RV purchase 5 days while I transferred the funds for the purchase, but not trust me to return the defective doors or pay for them. Either way the door was to be ordered. I also decided to not fight over it and just drive the 100 miles to get them installed. It has now been a month since that conversation so I called to check if the door was in. I left a message Monday since Dave was at lunch. I left another message Tuesday afternoon when I got his voice mail. It is now Wednesday afternoon and I am still waiting for a return call to find out of the final cabinet door is in so I can finally get these "minor" things taken care of 3 months after I purchased the RV. I fully expect to be told when I finally reach someone to help me that they are booked up for repairs out several weeks and I will have to continue to wait for this to finally be resolved since I am not allowed to install them myself. Bottom line is that the sales experience was great, but once you have the RV and you look to Guaranty for warranty work/repairs, you are basically on your own as they seem to have little, if any, interest in handling it. Colleen Rambo-Garrett 4 years ago My Husband, James, and myself LOVE Guaranty RV and all their employees! We have always been treated very well by friendly, knowledgeable employees.... we purchased an RV from Guaranty 5 1/2 years ago, and highly recommend Guaranty to anyone who is looking for a new or used RV. We like the new RV park, especially that there is a place to let your doggies go potty in a secure area. And the seminars are great-no matter how many times we attend them, we always learn something new! Thank you Guaranty-we are customers for life! Colleen Rambo-Garrett and James Garrett Bob H 3 years ago Rented RV for week for family vacation. Great people great equipment. Very thorough explanations on operation and use. We couldn’t be happier. Now we are off to buy one!!!! Thanks Plumlee 3 years ago If you need RV parts then do yourself a favor and stop by the parts counter at the Guaranty RV travel center. The guys behind the counter are very knowledgeable and quick to get you what you need. Reasonable prices and great customer service! Thanks Guaranty Leilani Kaahumanu 3 years ago i would like to complement Deana at the Guaranty RV Rentals in the RV Travel Center for going out of her way to help in the laundry and restroom areas. She put aside what she was doing to help us with the laundry machines and make sure the restrooms were in good working order. Deana took time to make us feel at home here at Gauranty! Thank you Deana! Next Reviews Read All Google Reviews Join Our Newsletter EMAIL * [MSDYNCRM* MSDYNCRM-EMAIL ID:EMAILADDRESS1 CLASS:EMAILADDRESS1 FIELD:EMAILADDRESS1] FIRST NAME * [MSDYNCRM* MSDYNCRM-FIRSTNAME ID:FIRSTNAME CLASS:FIRSTNAME FIELD:FIRSTNAME] LAST NAME * [MSDYNCRM* MSDYNCRM-LASTNAME ID:LASTNAME CLASS:LASTNAME FIELD:LASTNAME] [msdyncrm msdyncrm-lead_type id:new_unitofinterest class:new_unitofinterest field:new_unitofinterest hidden "Newsletter"] [msdyncrm msdyncrm-Contact_Method id:new_contact_method class:new_contact_method field:new_contact_method hidden "E-Leads"] [msdyncrm msdyncrm-new_contact_internet id:new_contact_method class:new_contact_internet field:new_contact_internet hidden "Guaranty.com"] [honeypot honeypot-159] Copyright © 2021 Bish’s RV: Sales, Service, and Parts. Serving Oregon, Washington, and Northern California. Bish’s RV #DL1129. HOURS – JUNCTION CITY Sales: Mon. to Sat.: 9 am to 5 pm Sun.: Closed SERVICE Mon. to Sat.: 8 am to 5 pm Sun.: Closed LINKS Service Financing Specials New Inventory Pre-Owned Inventory Lowest Prices STAY CONNECTED Email Subscribe Privacy Policy | Terms of Use Bish's RV Junction City strives to ensure all pricing, images and information contained in this website is accurate. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. We are not responsible for any such errors and reserve the right to correct them at any time. Stock photos may not represent actual unit in stock. See dealer for details. Copyright © 2021 Bish's RV Junction City. Powered by |