You are in our Global Site Contact menu Contact us Home About us Quality and safety Quality and safety Our commitment to consumers Quality and Safety for our consumers is Nestlé’s top priority. This applies to our entire portfolio, from foods and beverages to all our systems and services. PACKING: Clean packing line for our products Quality assurance and product safety is one of Nestlé’s 10 Corporate Business Principles (pdf, 1 Mb), which form the foundation of all we do. Nestlé Quality Policy Our actions to ensure quality and food safety are guided by the company’s Quality Policy (pdf, 2 Mb) which describes our commitment to Build trust by offering products and services that match consumer expectation and preference Comply with all internal and external food safety, regulatory and quality requirements Gain a zero-defect, no-waste attitude by everyone in our company Make quality a group-wide objective Nestlé Quality Management System Our Quality Management System is the platform that we use globally to guarantee food safety, compliance with quality standards and to create value for consumers. Our internal Quality Management System is audited and verified by independent certification bodies to prove conformity to internal standards, ISO norms, laws and regulatory requirements. OUR CHEFS: Ingredients being prepared by Nestlé chefs From farm to fork Our Quality Management System starts on farms. We have a long history of working together with farmers in rural communities to help them improve the quality of their produce and adopt environmentally sustainable farming practices. The Quality Management System not only ensures our ongoing access to high quality raw materials. It also enables farmers to protect or even increase their income. Often the standard of living of entire rural communities is raised as a result. The system helps address key global environmental and social issues. Quality by design Quality is built in during product development according to the requirements of the consumers and following all food safety and regulatory requirements. Nestlé’s R&D network applies in this "Quality by design" to all of our products. Good Manufacturing Practices We apply internationally recognized Good Manufacturing Practices (GMP) to ensure quality and food safety. GMP covers all aspects of manufacturing, including standard operating procedures, people management and training, equipment maintenance, and handling of materials. CLEAN FACTORIES: We ensure safe factories for our products Hazard Analysis and Critical Control Points We apply the internationally recognized HACCP (Hazard Analysis and Critical Control Point) system to ensure food safety. This preventive and science based system identifies, evaluates, and controls hazards that are significant for food safety. It covers the entire food production process from raw materials to distribution and consumption. Our HACCP plans and systems are verified by external certification bodies against the international ISO 22’000:2005/ISO 22002-1 standards. Consumer Use Our products carry information to ensure that they are used safely with the highest level of quality for the consumer. Consumer services Our worldwide consumer services organization ensures that we can immediately respond to any consumer inquiry, question or concern. The labels of all Nestlé products invite our consumer to talk to Nestlé, and provide our address or telephone number. Key documents Annual Review 2020 (pdf, 15Mb) Creating Shared Value and Sustainability Report 2020 (pdf, 5Mb) Corporate Business Principles (pdf, 1Mb) Share this page TO THE TOP Nestlé News Sign up for Global Nestlé News Sign up Compliance Concerns Speak Up about your concerns Speak Up Contact us Across the globe, Nestlé are here to help answer your queries Contact us Nestlé We unlock the power of food to enhance quality of life for everyone, today and for generations to come USEFUL LINKS Ask Nestlé (FAQs) Contact us Search for jobs Sign up for news Speak Up COMPANY DOWNLOADS OTHER NESTLÉ BUSINESSES MEDIA INVESTORS SHARE PRICE CHF 121.52 (-0.52%) Follow us on SUB FOOTER MENU © 2021 Nestlé Site map Help Privacy Cookies Terms of use Accessibility RSS Sign me up Unsubscribe Contact us Cookie Consent