Home About ▼ Government ▼ Contact Us ▼ Utilities Do I have to make a deposit for my utility account? What is the REPS fee listed on my utility bill? Why is my utility bill so high? What forms of payment do you take? Can I pay over the phone or online? If my account is already off for non-payment, can I pay online to be reconnected? What happens to my utility deposit? Does my bill go up in December and January to pay for the Town's Christmas lights? Are water customers required to pay a monthly minimum charge for lawn sprinkler/irrigation service even if the system is not used or turned off for a period of time? Taxes Why am I getting a property tax bill when I no longer own this property? When are my property taxes due, and when does interest begin? Why am I getting a property tax bill when my taxes are paid in escrow to my mortgage company? May I make partial payments? Can I get a tax refund? Cemetery How much do cemetery plots cost? How do I purchase a cemetery plot? Can cremains be buried in Sunset Hills Cemetery? Electric How can I save money on my electric bill? Why is my neighbor's electric bill so much higher or lower than mine? How long will my power be out? Does the Town offer a solar energy program for electric customers? Fire Can I burn in the Town limits? What is open burning? Can the Fire Department check my child restraint in my car? How can I obtain a burning permit? How can I request a fire report? Can the Fire Department inspect my business or home for fire code violations? At what age can I become a volunteer firefighter? What is the insurance rating for the Granite Falls Fire Department? Parks and Recreation Are recreation league games or practices still being held tonight? When is registration for basketball/soccer/baseball/etc.? When is the pool open? How do I get information about facility rentals? How much does the pool/fitness room/sports programs cost? Can I sign up my child for youth sports over the phone? Planning Do I Need A Zoning Permit? How is my property zoned? What is the process for changing how my property is zoned? Is my property located in a Floodplain? What are the requirements for building a fence on my property? Does the Town enforce deed restrictions within my neighborhood? Police What are the hours of operation for the Granite Falls Police Department? Does the Police Department have an emergency number and a non-emergency number? How do I get a copy of a Police report? How long does it take to get a copy of a report? Can you help me with my child seat? Does the Police Department offer fingerprinting? Street Maintenance and Sanitation When will my chipping and/or leaves be picked up? What do I do if there is a bush or tree impeding travel along a Town owned street or sidewalk? Who do I notify if I need to report a pot hole, issue with street signs, clogged storm drains, dead animal in the road, or any other street related issue? What do I do if I have a large quantity of trash to get rid of that is more than standard rollout garbage collection or can be collected on the Town's Thursday trash collection day? When are right-of-ways mowed? How do I set up roll-out garbage and recycling pickup? Water and Wastewater How do I set up water and wastewater service? What do I do if I think I see a water line break/leak? Who do I call if I smell wastewater outside or see wastewater overflowing or hear an alarm at a pump station? p: 828.396.3131 | f: 828.396.3133 | 30 Park Square (P.O. Drawer 10) Granite Falls, NC 28630 Webmaster Email