IBM® My IBM Site navigation Services & Consulting Services Learn Explore more Optimize IT maintenance and support for your hybrid cloud environment Industry-leading, AI-powered IT support Forrester: Realize your IT support savings IBM Hybrid IT Support details IBM Support Insights portal offers actionable indicators for preventive maintenance and asset management for IBM and other OEM systems Try it now Overview IT leaders must manage many OEMs and vendors supporting their IT products to ensure they can meet the needs of their customers. This complexity, mixed with the impact of security threats, skills gaps, and budget challenges creates additional complexity and costs, particularly when it comes to fast problem resolution. IBM’s multi-cloud, one-stop IT support can help businesses accelerate cloud adoption by transforming IT maintenance with advanced analytics, AI-powered insights and automation. Watch the Forrester Webinar IBM Technology Support Services: We support your success (01:56) Benefits Transform IT maintenance and support Revolutionizing IT maintenance with innovations in analytics, AI and automation to streamline operations, reduce complexity and inefficiency to help you move your business forward. Innovative approach to IT support Remote support with augmented reality Simple intuitive dedicated multi expert collaboration tool that connects field technicians with the support expertise in real-time to perform complex diagnostics. Watch demo video (01:56) Accelerate cloud and generate savings Keep IT systems running smoothly across your hybrid cloud environment with our customized approach. Read the e-guide One-stop IT support to keep your workloads running everywhere Tech modernization is an essential priority for businesses to move faster but transforming your IT environment is challenging. With support maintenance contracts for over 30,000 hardware products and software from most major IT vendors and manufacturers, IBM can help you improve availability, increase business flexibility, solve problems faster to meet your IT goals. Read More Drive innovation and reduce complexity and costs (691 KB) Customizable software support IBM provides enterprise-class support for commercial open source including Red Hat and SUSE products, plus more than 250 community versions (PDF, 93 KB) of open source software running in the cloud or on x86, IBM Power and IBM Z. With IBM's flexible software support solutions, you can also avoid vendor lock-in from major proprietary software support vendors and increase developer productivity with open source. Our innovative solution includes proactive support, uncovering actionable system performance insights to help solve problems faster and automation to manage basic, repetitive support tasks. Read More Accelerate innovation with open source support Collaborative support for Servers, Storage, Networking and Security IBM offers you a trusted IT maintenance services experience in partnership with original equipment manufacturers. Our model enables you to access key OEM updates, patches and equipment from a single point. Our advanced analytics and global expert centers provide 24x7 maintenance solutions and data insights on your networking and security environment. Get expert support from IBM in partnership with OEMs including Lenovo, Pure, , , , Fortinet, , and Riverbed. Read More Talk with us about your networking and security needs IBM is truly a one-stop shop to serve our needs, and their consultants gave us great confidence. —Shweta Bajaj, Manager, Network Operations at Corus Entertainment Read Corus Entertainment Case Study Related solutions 3 ways IT leaders can combat complexity with hybrid IT support As complexity increases, how can IT leaders continue to manage their IT environments in a cost-effective way? There’s no doubt that managing these environments in a cost-effective way can be a challenge. Read the blog 5 innovations to transform IT support management Revolutionize IT maintenance with innovations in analytics, AI, augmented reality and automation. Explore dynamic technology support for an evolving IT landscape. Innovative approach with IBM The power of Proactive Support Businesses are confronting modern digital challenges with IBM Proactive Support Services designed to optimize the IT environment and help reduce unplanned downtime. Watch the webinar Get a 30-minute, no-cost strategy session with an IBM expert Discover the full value of your business and technology potential with an IBM expert consultation at no cost. 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