Institutions Pro traders Mobile app Bitstamp earn Markets Blog Tradeview Log in Get started FAQ Why are ACH withdrawals not instant? Are Instant SEPA deposits available for me? Which network to use when depositing crypto to Bitstamp? I have fulfilled all the requirements to receive my referral bonus, but didn't get one yet. My ID document was marked as expired when I submitted a security request, but the government has extended its validity due to COVID-19. What should I do? BITSTAMP What is Bitstamp? How to start trading? How to verify your personal account? How to verify your corporate account? Who sells and who buys digital currencies at Bitstamp? How do I confirm withdrawals with my mobile device? Why are my available funds different from my account balance? Which trading pairs are supported at Bitstamp? DIGITAL CURRENCY BASICS How to buy cryptocurrency? What is Bitcoin (BTC)? What is Ethereum (ETH)? What is Litecoin (LTC)? What is Bitcoin Cash (BCH)? What is XRP? What is Stellar Lumens (XLM)? What is Paxos Standard (PAX)? What is Chainlink (LINK)? What is USD Coin (USDC)? What is OMG Network (OMG)? What is the Ripple Network? Ethereum transactions at Bitstamp Ripple Network and Bitstamp IOU service What is a Ripple gateway? Can I deposit cryptocurrencies from other protocols/networks, such as the Binance Network? DEPOSIT OPTIONS How do I deposit funds to my Bitstamp account? How long does a bank deposit usually take? Where is my deposit? Why did I receive less than the amount I transferred? What is a third-party deposit? Can I deposit from a trust fund or via cheques? Can I link my bank account with my Bitstamp account? How can I buy cryptocurrency with a credit or debit card? What is the limit for purchasing crypto with a card? Can I increase it? Card purchase - troubleshooting What is an ACH deposit? What is an Instant SEPA deposit? Are card purchases supported in my country? How do I deposit cryptocurrency to my Bitstamp account? What happens if I send XRP to an IOU wallet address intended for USD and BTC? XRP IOU deposit (BTC, USD) I want to deposit BCH to Bitstamp. How do I know if I have Bitcoin Cash ABC or Bitcoin Cash SV? WITHDRAWAL OPTIONS Bank withdrawal How long does a withdrawal take to get to my bank account? I have made a crypto withdrawal to my wallet and the funds did not arrive. Can you help me? How to withdraw cryptocurrency? What is an ACH withdrawal? Can I withdraw ETH to an ICO address? XRP IOU withdrawal (BTC, USD) I have enough funds on my Bitstamp account, why can’t I withdraw? ACCOUNT MANAGEMENT What account types do you offer? I cannot submit my verification request (I receive a 500 error) How do I create and manage sub accounts? How do I change my email address? I do not receive notification emails from Bitstamp Why am I not receiving an email to update my password? I lost my password/User ID. What do I do? How do I change my phone number? How do I change my residential address? I need to update the KYC form. How can I do that? How can I close my account? Bitstamp US Tax Information Why can't I upload my new ID? Can I open a joint Bitstamp account? You have migrated my account to Bitstamp USA, Inc., but I want to withdraw funds to my European bank account via SEPA. How can I do that? TRADING OPTIONS Instant order Limit order Market order Stop order Trailing stop order Fill-or-Kill order How do I cancel an open order? What is the difference between a limit order and a stop order? Can I expect any slippage on new trading pairs? SECURITY Is it safe to use Bitstamp? What is two-factor authentication? Common problems with two-factor authentication How can I make my account more secure? How can I secure my cryptocurrencies? KEEPING YOUR ACCOUNT SAFE Should I ever expect a call from a Bitstamp agent for any reason? Should I respond to solicitations by third-party companies? Does Bitstamp send text messages? Can a Bitstamp recruiter call me and offer me a job? Does Bitstamp run giveaways and promote them on social media? BITSTAMP MOBILE APP How do I install the Bitstamp mobile app? How do I deposit using the Bitstamp app? How do I withdraw using the Bitstamp app? Can I use Bitstamp with just the app? What are Linked accounts in the Bitstamp app? Where can I find my personal information in the Bitstamp app? How can I contact support via the Bitstamp app? Where can I find my transaction history in the Bitstamp app? Can I manage my open orders in the Bitstamp app? How can I change my Bitstamp app PIN? STAKING What is Bitstamp Earn and staking? How can I earn crypto/stake assets at Bitstamp? Which assets can I stake at Bitstamp? Who is staking at Bitstamp available for? What are the advantages of staking at Bitstamp? What is the minimum staking amount? When do I start earning rewards for staking? How much do I earn by staking? How are rewards distributed? Can I trade, stake or withdraw my rewards? Are there any fees? Who covers gas costs? Everything you need to know about Ethereum (ETH) staking at Bitstamp Everything you need to know about Algorand (ALGO) staking at Bitstamp HEAD-START BONUS PROGRAM How does Bitstamp's referral program work? I referred my friend to open a Bitstamp account but they did not use the referral link. Can we still get the bonus? My friend has opened an account at Bitstamp and received a referral link. Can I close my account and open a new one using that link? OTHER Where is Bitstamp's bank account information? What is API? What is a hardware wallet? Does Bitstamp support open banking? How does PSD2 SCA affect API trading? How does the ZEBEDEE integration work? For which cryptocurrencies does Copper provide custodial services? What is Bitstampede? 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