Text size Get involved About us Work with us News Tenants Leaseholders Homes Advice Hub Contact Us Money Help Advice Repairs advice Support Services FAQs Stay Home. Stay Safe. Stay Supported… COVID-19 Information Here FAQs Home › Advice Hub › FAQs Looking to move home Who can I swap my home with through mutual exchange? Are there any restrictions when swapping my home? Can MHA refuse to let me exchange my home? Can I change my mind? How do I find more information on mutual exchanges? How do I contact Monmouthshire Homesearch? Rent Why do I need to pay rent? I am struggling to pay my rent, what do I do? How is my rent calculated? Can someone call on my behalf? I pay by direct debit. Do I still receive my two weeks rent free? When is my rent free period? When is my rent due? I am on Universal Credit do I still need to pay my rent? How to pay your rent Pay by direct debit Pay by standing order Make an online payment Pay via internet banking Pay with AllPay Pay by phone Pay by cash or cheque Universal Credit (UC) What is Universal Credit? When will I be moved onto UC? How do I claim? What do I need to claim? What happens if you make a late claim? When will I be paid? Will UC affect how my rent is paid? Is Council Tax Benefit included with Universal Credit? What is a claimant commitment? What is a sanction? I need help with UC. Who can I contact? What happens when i reach pension age? Anti-social behaviour What is anti-social behaviour? What is not considered anti-social behaviour? Your responsibilities? Our responsibilities? How quickly will you respond to my ASB complaint? Can I make an anonymous complaint? I am a victim of anti-social behaviour will you move me? My neighbours are causing anti-social behaviour. Will you move them? I am suffering from domestic abuse. Is there support available? You have contacted me about anti-social behaviour, what should I do? Ending my tenancy How do I end my tenancy? What condition must I leave my property in? Garages and carports Are there any garages/car ports available? How much does it cost to rent a garage/car port? I want to apply for a garage/ Carport how do I do this? How do I know if you have received my application? How does the waiting list work? What if I miss a call about my application? Can I rent more than one garage? How do I end my garage tenancy? Homebuy – Low cost home ownership How do I buy a home through Homebuy? Do I qualify for low cost home ownership? What’s the difference between shared ownership and shared equity? Will you still accept me if I have debts? I’m a tenant: Can I buy my existing home? How do you calculate my ability to buy? How will I know what equity share is available? What fees will I need to pay? I’m separating from my partner – can I still apply? What if I don’t qualify for Homebuy – is other help available? Leaseholder FAQs What is the management fee for? Can I replace my windows? Can I extend my lease? How often are the communal areas of my block cleaned? Can I make alterations to my flat? Can I keep cats/dogs in my flat? Do leaseholders have the right to manage the block in which they live? Will MHA buy back my flat? Where can I get independent free advice regarding my rights and responsibilities? Home Adapt What is Home Adapt? Tenants Tenant Tools New to us Homes Find a home Our homes Building new homes Housing for over 60’s Rent a garage Advice Hub Money Help Advice Repairs advice Support Services FAQs About us Objectives and performance Our board and senior management More Get involved Funding and Sponsorship Work with us News Privacy notice and consent form Contact Us How to find us Tell us about your experience Legal Policies Cookie Policy Terms & Conditions Sitemap Monmouthshire Housing Association Limited is registered in England & Wales and is authorised and regulated by the Financial Conduct Authority as an Industrial and Provident Society with charitable rules Registration No 30087R, and is registered with the Welsh Government as a Registered Social Landlord Registration No L144. Registered Office: Nant-Y-Pia House, Mamhilad Technology Park, Mamhilad, Pontypool, Monmouthshire, NP4 0JJ. © Monmouthshire Housing 2021 We use cookies to optimise our website and our service. Cookie Policy Functional Statistics Marketing Accept all Save preferences