WHY CHOOSE US COVID-19 UPDATE LOCATIONS GLOBAL BLOG CONTACT US 0 FAVOURITES QUICK LINKS MESSAGE US THE CUSTOMER JOURNEY REVIEWS WHY CHOOSE US OUR CUSTOMER JOURNEY What makes Portland Brown different to others is our customer service. We always go the extra mile to ensure every guest has a smooth and enjoyable stay with us. Right from the offset, we promise clear and honest communication with you to fulfil your needs and requirements. YOUR ENQUIRY ANSWERED WITHIN 1 HOUR Send us an enquiry and we will always aim to respond to you within 1 hour and with at least 3 apartment options YOUR OWN DEDICATED ACCOUNT TEAM Your dedicated account management team will answer all your queries and ensure yours or your employee's stay with us is hassle-free CLEAR COMMUNICATION From the very first conversation through to the arrival at the apartment every bit of communication is key to understanding yours and your guest's needs and ensuring a comfortable, hassle free stay. FREE AIRPORT TRANSFER A free taxi transfer from the airport to the apartment is available* *only available upon request and booking is above minimum threshold GUEST MEET & GREET You or your employee is welcomed and given a detailed orientation of the fully-furnished apartment and its amenities by a trained Portland Brown arrival co-ordinator. LOCAL INFORMATION Want to know where the local supermarket is or nearby restaurants? Our welcoming co-ordinator can address any initial questions, and for further assistance our Relocation Services are perfect for those wanting to really embrace life in London. A WELCOME STARTER PACKAGE A selection of tea, coffee and snacks, a fresh carton of milk and a mini starter cleaning kit will be in the apartment so you or your employee can relax and rest upon arrival* *Welcome pack may differ in 'Essential by Portland' and Global Partner Properties 24 HOUR CUSTOMER SERVICE Our 24/7 Guest Relations team are always on hand to resolve all queries and ensure yours or your employees' stay with us is comfortable and a true home away from home COMPANY REVIEWS 4.55 Average / 171 Reviews REVIEWS JORDAN 2 months ago Nice temporary home for my arrival in London. Very friendly and helpful staff. Would recommend! JIMIN 2 months ago I highly recommend Portland Brown! The staff is very friendly and helped make my stay comfortable. SUNA 5 months ago The place was very nice and clean. They are very helpful and answer your enquiries as soon as possible. GET IN TOUCH WITH US: CALL 0330 0240 101 ENQUIRE NOW GLOBAL HOME LOCATIONS ABOUT US ABOUT PORTLAND WHO ARE WE HOW WE WORK PRIVACY POLICY FAQS CAREERS GUIDES T&CS © Copyright 2021 Portland Brown. All rights reserved. Cookie Consent By continuing to browse or by clicking 'Accept' you agree to the storing of first and third party cookies on your device to enhance site navigation, and analyse site usage. Privacy Policy ACCEPT