Global - English Search Media Center Contact Us SHARE HOME CLIENT STORIES UBC United BioSource Corporation: Creating a one-of-a-kind customer service solution Business Situation Solution Results Related Stories CONTACT US Business Situation As a leading pharmaceutical services provider, UBC understood the importance of minimizing delays while facilitating access to lifesaving therapies. Historically, UBC relied upon distinct platforms that supported reimbursement, adherence, nursing, and patient assistance programs as separate applications. In 2013, UBC initiated its transition to a fully integrated customer-facing platform. "By orchestrating and managing a seamless patient journey, this new platform is playing a critical role in supporting appropriate access to therapy, minimizing barriers to access, and optimizing care for hundreds of thousands of patients." Brett Huselton VP of Commercial Strategy & Opportunity Development, UBC Solution UBC selected Microsoft Dynamics CRM 2013 after careful consideration. Accenture and Avanade completed the team by helping UBC design the new platform, identify how it could be appropriately tailored and deployed within UBC, and lead the integration. The solution guides UBC employees with automated triggers based on critical-path activities, clearly defined work flows and task management tools through each stage of the patient journey. It underpins critical activities such as managing reimbursement services and working with pharmacies to make sure life-saving therapies are accessible to those who need them most. Results By working with Avanade and Accenture, and through the use of leading-edge Microsoft technologies, UBC has developed a differentiated—and highly valued—capability that allows the company to better serve its customers and win new business. The orchestrated interactions and connected experiences afforded by the new CRM solution delivered benefits in four key areas : patient health improvements, new insights provide single version of truth, service delivery efficiencies, and operating efficiencies. UBC Case Study: UBC United BioSource improves healthcare by using Microsoft Dynamics CRM United BioSource improves healthcare by using Microsoft Dynamics CRM Related Client Stories Solutions See the services we offer and the vision that informs them. View More Thinking Insights to help you do what you do better, faster and more profitably. View More About Avanade Providing innovative digital services, business solutions and design-led experiences for clients. View More Careers Create change for a living. View More Media Center Keep tabs on how and why we’re leading the marketplace. View More Next steps Learn more about the value our work brings to our clients and their customers. CONTACT US Avanade Solutions Technologies and Capabilities Client Stories Thinking Careers About Avanade Media Center Avanade Trust Center Awards and Recognition Learn more about how we can partner to help you realize results – and recognition. Follow Us Contact Us Global Headquarters 818 Stewart Street Suite 400 Seattle, WA 98101 Phone: +1 206 239 5600 Toll Free: +1 844 282 6233 Send us a Message All Locations By using this site, you agree that we can place cookies on your device. See our Cookie Policy for details. Site Map Privacy Policy Procurement Code of Business Ethics Terms of Use © 2017 Avanade Inc. All Rights Reserved.