HOME INDUSTRY SOLUTIONS APPLICATIONS PRODUCTS SUPPORT NEWS CONTACT US USER LOGIN Login ORMEC Repair Service ORMEC Repair Services Return Authorization Form Repair Services Full repair services are provided for all our products. ORMEC’s Factory Repair Services include warranty and non-warranty repair. Repairs are backed by a two-year warranty . Special handling services, including Expedited Repairs and Emergency Exchange/Replacement are available. All returns require a Return Authorization (RA) number. ORMEC does not support repair houses that claim to be “certified repair technicians” of our products. Customer initiates requests for return of an ORMEC item. Detailed descriptions of any problems or issues related to the product should also be provided by the customer. A flat-rate charge is assigned to each ORMEC item to be sent in. All items sent into ORMEC will undergo much of the same testing as new ORMEC products that includes but is not limited to: Thoroughly inspected, tested, and burned-in at elevated temperatures. Servo Drives to be tested under load. All repairs correcting functional or performance issues completed. All applicable standard upgrades performed. When available, application programs & files downloaded and archived at ORMEC. Cleaned and minor cosmetic damage repaired. Item returned with description of problem and 2-year warranty against manufacturer's defects Repairable ORMEC products include: XD-Series Indexer Drive SMLC S2D-Series Drive ORION GEN3 (Generation III) (Best Effort) R-Series Drives G-Series Drives (Large Amp Drives Only) D-Series Drives (Best Effort) ORMEC servo motors (Best Effort) If your ORMEC product is not listed please call for further information on upgrade options. Service Contact Info Contact ORMEC Service (585) 385-3520 (phone) support@ormec.com (email) Regular business hours are 8:00 a.m. – 5:00 p.m. (EST), Monday through Friday. Telephone support for emergency situations is available 24/7. A limited supply of refurbished equipment is on hand for quick delivery Repairs FAQ Why should we use ORMEC Repair Services? Is a Return Authorization(RA) number required? What if I need help after hours? How quickly will my repair be completed? Are credit cards or PayPal accepted for repair payment? Do repairs carry a warranty? Who is that guy in the picture? Where is your list of Refurbished Equipment? Copyright 2021 by Ormec | Privacy Statement | Terms Of Use

HOME INDUSTRY SOLUTIONS APPLICATIONS PRODUCTS SUPPORT NEWS CONTACT US USER LOGIN Login ORION Programming Software Overview ORION Software Overview MotionDesk MotionDesk is the programming environment for use with ORION motion controllers running MotionBASIC versions 4 or 5. Starting with version 3.6, MotionDesk is compatible with Windows 10. MotionBASIC MotionBASIC is the programming language used by ORION motion controllers. MotionBASIC Language Extensions (MBX) MBXs extend MotionBASIC by adding addition features and capabilities. Documents Related Products ORION Motion Controllers Software Copyright 2021 by Ormec | Privacy Statement | Terms Of Use