Gas safety Safety / Gas safety If you suspect a natural gas leak, ALWAYS leave the area immediately. Then call LG&E and 911. To reach LG&E, CALL: 502-589-1444 or 800-331-7370 (press 1-1-1) NEVER report a gas leak by email. Leave the area immediately then CALL LG&E and 911. To contact LG&E, call 502-589-1444 (outside Louisville call 800-331-7370) and press 1-1-1. Only make the call once you are in an area where is no gas odor. Natural gas makes our lives more comfortable and efficient, and natural gas is environmentally friendly. We use natural gas to heat our homes, produce hot water, cook our meals and dry our clothes. Natural gas is a wonderful energy source, but it can be hazardous if you are unfamiliar with how to use it safely. LG&E delivers natural gas to more than 320,000 customers through an expansive system of transmission and distribution pipelines located throughout Kentucky and southern Indiana. LG&E continuously maintains and monitors more than 4,000 miles of distribution mains and nearly 400 miles of transmission pipelines. What is the process to restore a customer after a gas outage? In order to safely restore gas service to our customers, our crews first have to shut off service to ALL affected homes and businesses, one-by-one, at each gas meter. After repairs to the affected line are completed, these crews will then re-pressurize the main gas lines. Once that has happened, our crews will return to each of the homes and businesses to turn the service back on, relight the pilot lights, and ensure the customer’s service is working properly. First trip Shut off gas service to customers Repressurize the affected system Second trip Access appliances Test customers' systems Turn on and activate appliances Gas appliances and connections Learn about pilot lights, gas valves, ranges and appliance connections. Learn more Leak detection Learn more about how to detect a gas leak, what to do if you suspect a gas leak and why it's important to call before you dig. Learn more Carbon monoxide If natural gas is burned without enough air, it may produce carbon monoxide which is a poisonous gas. Learn more Inspections & maintenance Atmospheric corrosion inspections Curb valve inspections Gas survey Gas pipeline Maintaining Integrity Pipeline Integrity Transmission pipeline mapping Natural gas safety information for kids Children can become an e-SMARTkid. Becoming e-SMART means learning about natural gas, and how to use it safely and wisely. Visit e-SMARTkids website Common questions about natural gas and 811 Have a question about natural gas or Kentucky 811? These videos answer the most common questions asked. Learn more Was this page helpful? Residential contact Business contact Our company ©2021 LG&E and KU Privacy policy Terms of use PPL Corporation Investor information Regulated Fuel Bids Employee resources MyHR