1.800.332.2351 M-F 7am-7pm CST ABOUT US USA PRODUCTS PRACTITIONERS ORTHO DIFFERENCE SHOP NOW Sign In / Register FAQ Contact Us Discount Policy Return Policy Shipping Policy Subscription Policy Terms FAQ Categories Shipping Questions When will my products ship? Is expedited shipping available? What is the minimum order amount for free shipping? Can I drop ship orders and what is the cost? Can I track my package after my order has been shipped? What is the standard shipping fee? Website Questions Who can I contact for help with my web account? What can I do if I lose my login or password? New Customer Registration Will I be notified if my account is approved? Do I need to have an account with Ortho Molecular Products to place an order on the website? How long will it take for my account to be approved? Will I receive a catalog or price list once I sign up? What type of licensure is required to qualify for an account? Promotions and Discounts Do you offer any special promotions? Do you offer volume order discounts? Product Purchase Which credit cards do you accept? Who can order Ortho Molecular products? How long do items stay in my cart? Is there a minimum order? Contact Information How can I contact a local sales representative? What are Customer Service Hours and Contact Information? Guarantee and Return Policy Do you guarantee your products? What is your Return Policy? Subscription (formerly Auto-ship) Can I cancel a subscription? Can I have subscriptions to multiple products? Can I change or update the credit card or be used for subscriptions? Will I get an invoice for each order? Will I receive a notice prior to shipment? Can I return product received as a subscription? Are there any additional fees for using subscription? Documents and Literature Do you supply patient information/literature? Questions & Answers Shipping Questions When will my products ship? Products that are in stock and ordered before 3pm CST will ship same day. back to top Is expedited shipping available? Yes, for an additional charge we offer Next Day Air or 2Day Air. back to top What is the minimum order amount for free shipping? Orders totaling $250 or more will ship Fedex Ground at no charge. back to top Can I drop ship orders and what is the cost? Yes, you may drop ship orders directly to your patients. There is an additional $6.00 charge for any drop shipment, plus the standard shipping fee. back to top Can I track my package after my order has been shipped? Once your order is processed and shipped, you will receive an email confirmation including the Fedex tracking number. You will be able to track your order on the Fedex website using this tracking number. back to top What is the standard shipping fee? Standard Fedex Ground Shipping is $11.95 back to top Website Questions Who can I contact for help with my web account? For questions regarding your website account please contact Customer Service at (800) 332-2351 or email contactus@ompimail.com back to top What can I do if I lose my login or password? You are able to reset a lost or forgotten password by going to the “ Login” link on the site and then clicking on “ forgot your password?” back to top New Customer Registration Will I be notified if my account is approved? Yes, you will receive a confirmation email. back to top Do I need to have an account with Ortho Molecular Products to place an order on the website? Yes, you will need an account with Ortho Molecular Products to place an order on the website. Once you are approved for on-line access, an account will be established for you. back to top How long will it take for my account to be approved? Once approved your account is available immediately. The approval process is typically completed within 24hrs (Monday through Friday). back to top Will I receive a catalog or price list once I sign up? Yes, upon registration you will receive a welcome packet that will include a catalog and price list, as well as contact information for your Sales Representative. back to top What type of licensure is required to qualify for an account? Ortho Molecular Products, Inc. produces and distributes dietary supplements and nutritional specialty products which are intended for use by patients under the professional supervision of a state licensed health care practitioner, i.e. medical doctor, pharmacist, chiropractor or naturopathic doctor. back to top Promotions and Discounts Do you offer any special promotions? We do provide occasional promotional discounts via email and direct mail. We also occasionally provide giveaways and/or promotional discounts at conferences. back to top Do you offer volume order discounts? Yes, please review our list of volume discounts below. 5% discount for orders over 72 bottles 10% discount for orders over 144 bottles Volume discounts not valid with other discounts If you anticipate placing our products on your website, please contact your rep for details & guidelines. back to top Product Purchase Which credit cards do you accept? We accept American Express, Discover, Visa and MasterCard. back to top Who can order Ortho Molecular products? Ortho Molecular Products are only available through a state licensed healthcare professional. If you are a patient and would like to purchase our products please consult your physician or licensed healthcare provider. back to top How long do items stay in my cart? Items placed in your cart will remain for approximately 8 days. back to top Is there a minimum order? There is no minimum order required for purchasing Ortho Molecular Products. back to top Contact Information How can I contact a local sales representative? If you need contact information for the Sales Representative in your region, please contact us at contactus@ompimail.com or call (800) 332-2351. back to top What are Customer Service Hours and Contact Information? Our Customer Service hours: Monday: 7am - 7pm CST Tuesday: 7am - 7pm CST Wednesday: 7am - 7pm CST Thursday: 7am - 7pm CST Friday: 7am - 7pm CST Saturday: Closed Sunday: Closed Our Contact information: Email: contactus@ompimail.com Phone: (800) 332-2351 Fax: (800) 476-4664 back to top Guarantee and Return Policy Do you guarantee your products? Ortho Molecular Products are 100% guaranteed. If you are not completely satisfied with any of our products, please contact us and let us demonstrate this commitment to you. back to top What is your Return Policy? Our goal at Ortho Molecular Products is to make sure our customers are fully satisfied with our products. We will accommodate most returns with the following requirements: Ortho labeled items can be returned within 30 days of purchase. No credits will be given to complaints that are received 30 days from the date of purchase. Expired product returns will not be accepted. Patient returns: Full credit No refunds/credits will be given on soft gel products, products formulated with live organisms or any of the Private Label line. Damaged products: Please call us as soon as possible. Claims for defective or damaged products must be made within 7 days of receipt of product(s). Please save the packing box and all of its contents. Please contact Customer Service at 1-800-332-2351 with the product name, lot number and number of bottles you wish to return. Return request will be reviewed and processed. Please note: Packages that are received back at our facility without approval will be returned to the sender. back to top Subscription (formerly Auto-Ship) Can I cancel a subscription? Yes, subscription cancellation can be completed in the “my accounts” section of the website. back to top Can I use subscription for multiple products? Yes, however each product will be delivered as a separate order unless entered with the same ship date. back to top Can I change or update the credit card to be used for subscriptions? Yes, you can specify one card to be your default/subscription specified credit card. back to top Will I get an invoice for each order? Yes, you will receive an invoice for each order that you submit. back to top Will I receive a notice prior to shipment? No, notifications are made only on new orders or changes to current orders. You can review or change your subscription schedule at any time by going to the “Subscription” section of “My Account”. back to top Can I return a product received as a subscription? Please refer to Return Policy. For more information call Customer Service at 800-332-2351. back to top Are there any additional fees for using subscription? No, Auto-ship is a FREE feature. back to top Documents and Literature Do you supply patient information/literature? We provide information/literature such as social media posts, product brochures, animated videos and product information sheets to our clinicians, who can use them with patients. back to top Click here if you have further questions ABOUT WHO WE ARE CAREERS PRACTITIONER RESOURCES PRODUCT INFORMATION SOCIAL MEDIA PRODUCT VIDEOS CUSTOMER SERVICE TERMS & CONDITIONS FAQS DISCOUNT POLICY RETURN POLICY SHIPPING POLICY SUBSCRIPTION POLICY CONTACT US CONNECT WITH US 1991 Duncan Place, Woodstock, IL 60098 1.800.332.2351 | Fax: 1.800.476.4664 SEND US A MESSAGE © 2021 Ortho Molecular Products These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.