Home Cyber Technology Business Innovation Lab About Us Careers Insights Driving Real Results BUSINESS SOLUTIONS Acting As A Force Multiplier EGT lays the groundwork for a successful transformation by acting as a force multiplier between our cyber and technology business units and our clients for enterprise-wide modernization. Business Solutions focuses on operational excellence to drive high-quality delivery. End-to-End Support for Lasting Change. Successful IT transformation takes comprehensive planning with expert data analysis, practical performance-based roadmap development, and stakeholder buy-in. EGT’s consultants and subject matter experts sustain operations while driving successful enterprise-level change. How We Can Help ABOUT IT Transformation ABOUT IT Portfolio Management ABOUT Program Management and Oversight ABOUT Operations Support Staff Spotlight Get to know us Featured Case Study Human-Centered Design Client's Needs A federal client needed to address strategic and operational obstacles faced by its Investment Review Board (IRB) and Business Requirements Group (BRG) governance bodies. To mitigate this need, the client enlisted EGT to better define the customer experience (CX) within these groups, provide recommendations for improvement, and then implement and manage the accepted updates to the role, structure, and activity of each governance body. Our Approach EGT introduced the Human Centered Design (HCD) framework, practices, and tools to the IT Enterprise Governance Team; led participation in a seven-week HCD course to educate the team on HCD methods; and helped directly apply HCD and CX principles to the IRB and BRG redevelopment projects. Our Team employed HCD research tools such as research based on Learning from Experts and Learning from Context by attending and facilitating IRB meetings to then develop ‘How Might We’ statements and improvement prototypes. We implemented iterative prototype changes to the IRB membership, charter, purpose, format, scheduling, and cadence. EGT worked closely with the BRG Co-Chairs to develop and iterate on several governance models. Our team used HCD and CX tools such as the lean business canvas model, design sessions, empathy maps, and faction maps to provide recommendations to address challenges presented by the group’s diverse missions and unified purpose. Results We Delivered EGT’s application of HCD and CX tools and techniques led to improved engagement, better defined roles and responsibilities and data-based decision making by the Enterprise Governance boards. In addition, EGT’s introduction of HCD and CX related trainings were adopted by the Enterprise Governance Team, as well as Enterprise Architecture Team, resulting in solutions that led to increased customer buy-in, acceptance, and ownership. 3 Phases of HCD HCD facilitates an interactive development approach aimed at making systems more usable and useful by focusing on the users, their needs and requirements, and by applying human factors, usability knowledge, and iterative techniques. Credit to: Brian Johnson, EGT Program Manager “Team EGT demonstrated exceptional quality of performance by providing…top-tier support in project management, business operations, performance management, and financial management.” — DHS Contracting Officer Real People Making A Difference Tomeka H. Project Manager “The world of contracting can be fast paced and challenging. It’s always satisfying when I’m pushed out of my comfort zone and encouraged to work on stimulating tasks, that help elevate my customer’s work environment and expand my professional knowledge.” Jerry T. Task Lead "It is refreshing to work with forward-thinking team members that make data-driven decisions about government-wide policies and IT systems. We were able to reduce reporting burdens and government duplication." How Can We Support You? LET'S GET TO WORK Copyright 2021 | EGlobalTech | All rights reserved Privacy Policy Terms of Use