Press Release Druva Recognized as Leading Solution for Customer Experience with 88 NPS Score Proactive support and passionate customer base helps Druva secure industry-leading certified score in recognition of customer service excellence SUNNYVALE, Calif. ‒ June 18, 2020 ‒ Druva, Inc., the leader in Cloud Data Protection and Management, today announced the company has been recognized for its outstanding customer experience as Druva received an industry-leading certified NPS score of 88. In addition, the company was awarded the NorthFace ScoreBoard Award by the Customer Relationship Management Institute (CRMI) for the second consecutive year, highlighting the company’s continued excellence in customer support. Today’s global pandemic has forced businesses of all sizes to re-evaluate priorities, and thousands are now accelerating digital transformation initiatives at unprecedented speed in order to strengthen their business and protect against rising threats. However, many organizations lack the resources and skill set to successfully and securely deploy these new cloud environments. In a time when data is being shared more widely, creating increased risk, Druva helps organizations ensure their employees and most sensitive data is protected, no matter where it is stored. Furthermore, Druva has built a dedicated support ecosystem that ensures customers realize the maximum value from their investment. Led by a highly skilled and product-specific support team, the company offers omni-channel support and continuous technology training for both customers and support staff. Additionally, Druva is able to deliver proactive support via its SaaS platform – resolving potential concerns before users ever encounter an issue. “Any customer can be given a close, collaborative relationship during the sales and onboarding process, but providing a consistent experience that continues to delight customers, even months and years later is what sets true partners apart from vendors,” said Matt Lindeman, Chief Customer Officer, Druva. “We strive to not only meet promises made in the initial pitch but help customers realize the value of data through support services and platform innovation. The combination of our SaaS platform, cloud architecture, and distinct customer success function allows us to deliver a truly unique experience for customers.” Druva Phoenix’s certified NPS score of 88 is just the latest accolade recognizing Druva and its customer support team. In April Druva was named Data Management Company of the year by Data Breakthrough and earlier this year was recognized as a 2020 Peer Insights Customers’ Choice for Backup and Recovery Solutions by Gartner in addition to securing eight trophies at the 2020 Stevie Awards for excellence in customer service. Hear it from our customers “I am amazed at the rapid response when I open a case. With my previous vendor, I could wait 4-6 hours for a response. I think the longest I have waited for a response is 10 minutes.” – Carl Turner, network analyst, Magnolia Independent School District “When I shop a product I also shop the support experience, which is hard to do during a proof of concept. I was very impressed with the level of support that I got and we continue to get from Druva. It’s probably been over eighteen months since we put in a request with Druva. We just don’t need anything.” – David Stoicescu, deputy CISO, Expel Additional information Hear from more customers about their experience with Druva See why Druva customers love us, and learn how we can help your business prepare for the cloud era Read more about Druva’s recent recognition and highest overall rating in Gartner Peer Insights ‘Voice of the Customer’: Disaster Recovery as a Service About Druva Druva delivers Data Protection and Management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva is trusted worldwide by over 4,000 companies at the forefront of embracing the cloud. Druva is a privately held company headquartered in Sunnyvale, California and is funded by Sequoia Capital, Viking Global Investors, Tenaya Capital, Riverwood Capital and Nexus Partners. Visit Druva and follow us @druvainc. # # # Media Contact: Jesse Caputo Senior Manager, Public Relations Druva, Inc. +1.516.815.2836 jesse.caputo@druva.com Back to all news > Newsroom Press Releases In the News Awards Blog Corporate Fact Sheet Contact Us Brand usage guide Druva Data Resiliency Cloud Platform overview Pricing TCO Cloud backup & recovery Hyrbid workloads SaaS Apps AWS services Endpoint Cyber resiliency & compliance Accelerated ransomware recovery Architecture Cloud architecture Global deduplication Security & trust Business drivers Accelerate & protect cloud projects Reduce cost & complexity of data protection Improve cyber resilience & compliance Use cases Enterprise cloud backup SaaS apps data protection Data center backup & recovery Data protection for AWS workloads Cloud disaster recovery Remote & branch office backup Endpoint backup & governance Compliance monitoring eDiscovery and legal hold Cloud archiving & retention Accelerated ransomware recovery Workloads VMware Oracle NAS/files MS SQL Amazon EC2 and Amazon RDS Microsoft 365 Salesforce Endpoints Partners Dell Technologies AWS VMware Compass Partner Program Technology partners Managed service providers Partner portal Customers Customer stories Resources Analyst reports Case studies Customer testimonials Datasheets eBooks Infographics Solution briefs Professional services Tip sheets Product demos Videos Webinars White Papers Druva glossary of terms DxP sessions on demand Company About Us Leadership Investors Careers Contact Us Newsroom Blog Events Data privacy and compliance Legal Pandemic response Americas 1-800-375-0160 EMEA +44 (0) 20 3750 9440 More regions Contact us © 2021 Druva Inc. and/or its affiliates. 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