Home Data Privacy Data privacy statement of BLS Ltd Table of contents A Scope B Our customer promise C The processing of data by BLS 1. Who is responsible for data processing? 2. Why do we collect personal data? 3. What data do we store and what do we use it for? 3.1 When selling our services 3.2 When using the website www.bls.ch: 3.3 When using our apps 3.4 When contacting our Customer Service via a contact form or by email 3.5 When contacting our Customer Service by phone 3.6 When communicating via chatbot 3.7 Contacting us in the context of a BLS social media campaign 3.8 When registering as a customer on BLS websites 3.9 When creating a SwissPass login/customer account at www.swisspass.ch. 3.10 When using our rolling stock and railway stations 3.11 When contacted by BLS for marketing purposes 3.12 In connection with market research 3.13 When participating in competitions, prize draws and similar events 4. Will your data be shared with third parties? 5. What does "shared responsibility" in public transport mean? 6. Are your data processed by means of automated decision-making? 7. Will your data be disclosed abroad? 8. How long is your data kept for? 9. How are tracking tools used? 10. What are social plug-ins and how are they used? 11. Advertisements on our website and in our apps. 12. Data security 13. What rights do you have in relation to your personal data? 14. Changes to this data privacy Statement. A. Scope This data privacy statement of BLS Ltd, Genfergasse 11, 3011 Bern, hereinafter referred to as BLS, applies to the processing of personal data by BLS within the scope of the Swiss Data Protection Act and the European Union’s General Data Protection Regulation (GDPR). Insofar as that BLS Netz AG and BLS long-distance traffic Ltd (both domiciled at Genfergasse 11, 3001 Bern), as well as Busland AG and BLS Immobilien AG (both domiciled at Bucherstrasse 1, 3400 Burgdorf), process data in their capacity as BLS Group companies, the relevant provisions of this data privacy statement also apply. It explains what type of data we collect from you, why we need this data and how you can object to it being processed. B. Customer promise Public transport operators treat customer data confidentially. BLS is a public transport operator in Switzerland. Public transport operators treat customer data confidentially. As a public transport operator, protecting your personal data and personal privacy is important to us. We guarantee to process your personal data in compliance with the requirements of data protection legislation. Public transport operators show that they take responsibility for the protection and confidential handling of your data by applying the following principles: You decide how your personal data will be processed. The law says that you can refuse at any time to allow your data to be processed, withdraw your consent to its collection and processing or ask for your data to be deleted. You always have the option to travel anonymously, in other words without your personal data being collected. We offer you added value when we process your data. Public transport operators use your data exclusively to offer you added value throughout the mobility chain (such as personalised offers and information, support, or compensation for disruptions in service). We will therefore use your data only to help us develop, deliver, optimise and evaluate our services or to improve customer relations. We will not sell your data. Your data will only be disclosed to the carefully selected third parties listed in this data privacy statement and only for the purposes explicitly identified. We insist that any third parties we ask to process your data comply with our own data privacy standards. We guarantee the security and protection of your data. Public transport operators guarantee to handle customer data with care and to keep it safe and secure. We have put in place appropriate organisational and technical measures to safeguard your data. Please see below for more detailed information on how we handle your data. C. The processing of data by BLS 1. Who is responsible for data processing? 2. Why do we collect personal data? 3. What data do we store and what do we use it for? 3.1 When selling our services 3.2 When using the website www.bls.ch: 3.3 When using our apps: 3.4 When contacting our Customer Service via a contact form or by email 3.5 When contacting our Customer Service by phone 3.6 Communication via chatbot 3.7 Contacting us in the context of a BLS social media campaign 3.8 When registering as a customer on BLS websites 3.9 When creating a SwissPass login/customer account at www.swisspass.ch. 3.10 When using our rolling stock and railway stations 3.11 When contacted by BLS for marketing purposes 3.12 In connection with market research Last amended in July 2021 Home Data Privacy Newsletter SUBSCRIBE On the way Timetable Travel updates Rail Bus Car Transport Sales Season tickets Tickets Points of sale Ticket shop BLS Mobil app Leisure Navigation Excursions Events Groups Charter Company About BLS Press releases Vacancies Working at BLS Fleet Powered by nature, crafted for you Contact us Cookie settings Legal information Data Privacy GTC Imprint © 2021 BLS AG SwissPass