HOME OUR SERVICES ABOUT US NEWS JOIN OUR TEAM PATIENT EXPERIENCE AND ENGAGEMENT APPOINTMENT GUIDANCE CONTACT US About Patient Engagement We want to involve our patients, families and members of the public in how we design, improve and deliver our services. Patient Experience and Engagement Compliments, Comments and Complaints About Patient Engagement Tell us your Views Patient Experience Surveys Thinking about using a camera or other equipment to monitor someone’s care? At Leeds Community Healthcare we believe that patient and public engagement is a vital part of the culture of our Trust – one of real and meaningful engagement, where people can make a difference and help to shape the future of our services. To achieve our vision of delivering the best possible care to every community in Leeds, we work together with our patients, carers, families and members of the public through our own engagement and involvement plans, our Friends of LCH database and city-wide engagement along with our partners. Our methodology for involvement focuses on the feedback cycle. Involvement must include each of the four parts of the feedback cycle. If any one part of this cycle is missing, the trust of people involved will be compromised. Feeding back the results of involvement is done directly with the people involved, through a variety of different methods; some of these include newsletters and noticeboards in clinics and health centres, patient groups and meetings and we also share our outcomes where we can publicly on our social media channels. There are lots of ways you can get involved with Leeds Community Healthcare. You can speak to our services and staff to find out how you can get involved directly with the service you use, or you can sign up to become a Friend of LCH by emailing our Patient Experience team. This will allow you to get involved directly with a service and involvement activities in the wider organisation. The Patient Experience Team can: Provide you with information about community healthcare services Support and advise you as you deal with NHS services Take your feedback - both good and bad - about our services Deal with concerns quickly, advise you about the complaints process Put you in touch with someone who can help you to resolve problems with community healthcare service Contact Tel: 0113 220 8585 9:30am - 4:30pm, Monday - Friday Email: lch.pet@nhs.net 1st Floor, Stockdale House, Headingley Office Park, Victoria Road, Leeds LS6 1PF Alternatively if you have a compliment, comment or complaint about any of our services, or if you can’t find the information you need here, please fill in our contact form. Useful information Using a camera to monitor care leaflet What to do if you need to speak to someone urgently... Headquarters Leeds Community Healthcare NHS Trust First Floor, Stockdale House Headingley Office Park, Victoria Road Leeds LS6 1PF Switchboard: 0113 220 8500 Useful Links Contact Us Our Locations Terms and Conditions Privacy Notice Internal Staff Policies and Guidelines Accessibility Statement © 2021 Leeds Community Healthcare NHS Trust Contact Us | Terms and Conditions | Privacy Notice Website by See Green