Market leader in remote guidance Home Benefits Like being there A new way of working Customer story Solution User scenarios Main functionalities Hardware Industries Field Service Service Providers Aftermarket service Resources FAQ Downloads About us Jobs Contact English Svenska English News archive Meet with XMReality and partners at the Aftermarket conference, Wiesbaden 19-21:th October 2016-10-112016-10-11 by Growth Engine Customer expectations and behaviors are changing rapidly. The need for flexible and customizable solutions offers manufacturers the opportunity to create more “performance partner” types of relationships. But this requires a shift in mentality and perception, to ensure your organization has the internal commitment to invest in the right people and the best-fit technologies to grow. Above topics will be discussed during the conference. XMReality with our augmented reality solution for Remote Guidance will show you how you can increase the efficiency of your organization while developing new service concepts to improve the service to your customers. Come meet with us to discuss how this would fit into your organization. Link to Aftermarket event Read more XMReality at Scanautomatic & Process Technology, Gothenburg October 4-6:th 2016-09-052016-10-11 by Growth Engine Scanautomatic and Process Technology is Scandinavia´s largest trade show for the future of automation and process technology. Meet with XMReality, the pioneer, taking augmented reality into a real value added for the industry. Try our remote guidance solution live, including smart glasses. Let’s meet and discuss how XMReality can create value also for your organization. Welcome to booth B02:66 Million order to XMReality – enabling Remote Guidance at sea with Augmented Reality 2016-06-202016-10-11 by Growth Engine Professional engineering support for ships at sea, with the help of augmented reality, is now possible following the purchase of ten remote guidance systems by a major marine equipment manufacturer from technology company XMReality. The order value is SEK 1,2 million (€130,000). – This is a breakthrough order for us, as this represents a large number of systems for a single customer. It is also a breakthrough into the marine industry, a market for which this technology is ideal. Marine equipment is often difficult to service, as ship-owners want the stay in port as short as possible. Our technology helps improve their return on investment, as equipment can now be serviced with professional support while the ship is at sea, says XMReality´s CEO Johan Castevall. The equipment manufacturer behind the order has a large installed base on ships around the world. Using remote guidance technology, it will now launch a new maintenance programme for its users, enabling assistance onboard while the ship is at sea. For the end user, this means better maintenance support, resulting in less downtime. It also means better use of engineering resources, as maintenance can be carried out more frequently and at times of the crew’s choosing. With XMReality’s technology, the engineer onboard receives advice on troubleshooting and maintenance over a live feed, working just as if the expert from the equipment manufacturer was at his side. The engineer interacts in real time with the expert back at base, which could be on the other side of the world, using audio and video communication. The instructor has access to all the relevant data and can guide the engineer onboard in real time to solve the issue at hand. Begin here! The instructor can give detailed instructions over the live feed. Using a pair of smart glasses, the operator is free to move around and can use both hands while receiving instructions. By watching and following the instructor’s movements, gestures and and graphical indicators, using hand tools and advanced equipment, the assistance enables the engineer to carry out service with assistance delivered remotely, online and in real time. Augmented reality (AR) is a concept where graphics is combined with live data to provide an enhanced video stream. The technology is similar to virtual reality (VR) but with the crucial difference that it provides support for two-way communication using video, audio and graphics. XMReality XMReality serves a global industrial segment with solutions for efficient field service. The solutions help customers perform services faster, more cost-effectively and with higher quality. XMReality world-leading companies in Remote Guidance, revolutionizing knowledge sharing by using Augmented Reality CAT gives interview on the XMReality solution 2016-06-202016-10-11 by Growth Engine During Bauma 2016 XMReality solution was showcased at the CAT stand, where Francois Melchner gave the following interview for ForConstructionPros.com about XMReality’s solution: Caterpillar Shows How Virtually Reality Can Improve Field Diagnostics XMReality Remote Guidance now available to millions of Android users 2016-06-172016-10-11 by Growth Engine The XMReality Remote Guidance app is now available for Android, enabling users to access the software using a wide variety of devices. Smart phones and tablets from giants such as Samsung, Huawei and LG can now be used as tools for staff performing field service. “This opens a large market for XMReality”, says CEO Johan Castevall. “Groups of users within our existing customer base have tested and realized the potential of having a wide variety of devices to choose from.” The benefits of having the XMReality Remote Guidance software available on many devices include: Staff without advanced training can easily perform relatively complex field service tasks, providing there is access to a device running Android OS and a field engineer using the XMReality software at the other end Urgent service needs can be quickly addressed using the nearest Android device available, eliminating the need to look for the dedicated hardware. The software can be downloaded from Google Play; search for XMReality or click here. Username and password are required to use the app*. Visit xmreality.com to learn more about the solution. A version for IOS will be launched later this year. *) The app is primarily for XMReality customers and you need pre-existing set of credentials in order to use XMReality Remote Guidance. Futura Partners with XMReality to Further Improve Futura’s Procare Service-Solutions with Augmented Reality 2016-06-142016-10-11 by Niklas Rengfors Futura, a leading global supplier of tissue converting lines, provides its customers with a comprehensive set of service solutions in order to best manage their Futura assets. Since tissue manufacturers and converters are spread globally to be close to the markets they serve, most of Futura’s machines are located in places far removed from Futura’s global service centres. “Despite offering our customers a variety of integrated communications tools,” declares Alessandro Viani, Futura’s Procare Manger, “we still lacked the capability of visually seeing a customer’s problem or visually guiding a customer to a solution without physically traveling to an often remote site.” “At XMReality we spend our entire existence making it easier and more efficient to service remote assets,” states Niklas Rengfors, XMReality’s Vice President of Sales & Marketing. Indeed, XMReality’s augmented reality solution allows a technical expert at any of Futura’s service centres to see what a remote individual sees and to provide that individual with visual instructions required to solve the problem at hand. The tools delivered by XMReality to enable such seemingly futuristic customer interaction are actually quite simple to use and only consist of Futura’s Protablet and an optional set of industrial XMReality Smart Glasses. The Smart Glasses, which are used for hands-free operation, or the camera on the Futura Protablet allow the Futura technical expert to see what the individual on the remote line sees. The service expert is able transmit back his gestures, drawings and instructions that are visually overlaid on the mobile device image or in the Smart Glasses field of view. The Futura technical expert’s service workstation is also equipped with a special camera that captures the expert’s gestures. XMReality’s remote software operates on both Windows and Android devices and functions well even in low bandwidth industrial environments. “We look forward to working together closely with XMReality to develop our Procare augmented reality offering that will be known as Provision” states Alessandro Viani. “A number of our customers are already very excited about the improved services they are expecting via Provision”. Johan Castevall, XMReality’s CEO is also very pleased and comments, “Our partnership with Futura represents a big step in allowing XMReality to demonstrate the value of augmented reality solutions to the capital intensive tissue and paper industries. For us Futura is an ideal partner as they are constantly striving to innovate.” Link to Futura XMReality to present at the 3rd Field Service Forum 2016-06-032016-07-01 by Growth Engine The service business is going through dramatic change, transforming from a cost-centric and reactive activity to a proactive service offering, with high profit margin, as companies try to lock in their customers with long service contracts. But what is the impact on the field engineers’ job, with customer expectations continually rising while the business keeps globalizing? Join us this June in Amsterdam where 150+ field service professionals will share, network, discuss and benchmark within the following three key areas; Field Engineers, Process and Technology. Please, read more and register here. New AREA report 2016-06-03 by Growth Engine The report analyzes augmented reality related field service support and points out XMReality as a front runner and the market leader. Please read more and download the report from AR enhanced remote support The King of Wearable Technology Show 2016 2016-04-272016-05-30 by Growth Engine XMReality had a real busy and very appreciated stand at the show, with appox. 5 000 visitors during the two days of the event. XMReality being one of few AR companies displaying a plug and play solution already on the market and also in use by many enterprise companies in the world. Read King of the expo Video from event XMReality enables Bosch Rexroth to support customers around the world 2016-03-312016-07-01 by Growth Engine Augmented reality software and smart glasses from Swedish company XMReality have enabled automation and drive system manufacturer Bosch Rexroth to roll out a new service and support programme with remote assistance The first Rexroth solution launched for industrial hydraulics is called Hägglunds InSight Live, the support programme involves the client company’s own maintenance team in carrying out adjustments, troubleshooting and emergency work, with guidance from Bosch Rexroth’s systems specialists back at base. Using the software from XMReality with an ordinary smartphone, tablet or laptop, along with the optional smart glasses, the local service engineer works directly with one of the in-house experts at Bosch Rexroth. The system was initially used by Bosch Rexroth in Sweden but is now being rolled out in other selected countries. Potentially, any of Bosch Rexroth’s 375,000 (30k+ employees in Rexroth) personnel worldwide can access the system. “Bosch Rexroth provides world-class services and we constantly strive to implement new and innovative ways to meet and exceed our customers’ expectations. Using XM Reality’s platform, we are now able to offer a remote service portfolio that ensures that help, assistance and our specialist expertise are available for both planned and unplanned situations, Rory Moore, Service Business Development Manager – Hägglunds Products” “We are proud of now being classified as an Essential Supplier in Bosch global purchasing system, says XMReality´s CEO Johan Castevall. This is a confirmation of the importance of our Remote Guidance solution in modern industrial way of work.” The augmented reality smart glasses from XMReality enable hands-free operation during the interaction with the service experts, but the software can also be used with just an ordinary smartphone. The service expert sees on his screen what the operator sees through the lens. The software transfers video and audio streams between the service expert and the operator with perfect synchronisation, even when the bandwidth is low. Gestures, drawings or instructions can be overlaid by the instructor on the live image. The XMReality software is compatible with Windows and Android operating systems. The optional smart glasses, which enable hands-free operation, can be used with prescription glasses or protective smart glasses. Their 40° field of vision enables the instructor to see the periphery of the image – augmented reality smart glasses can often only offer 15-30° field of vision. The smart glasses are powered by the tablet or laptop computer and battery life is usually around two hours, depending on battery size. InSight Live Gebo Cermex: Factory of the Future 2016-03-292016-09-05 by Growth Engine The Industry 4.0 movement isn’t just about better, faster and more flexible packaging lines – crucially, it also involves solving problems if and when they arise. Gebo Cermex are constantly looking for new ways to enhance the problem-solving process. And given our focus of the “smart factories” philosophy, it was only logical that we should also implement smart problem-solving solutions. In 2016 Gebo are launching a palette of new 4.0 tools which are innovative, intuitive and fully integrated with our existing industrial and design processes. One of these tools is our live remote video technical support service, which takes assistance up to the Factory of the Future level thanks to the exclusive addition of Augmented Reality technology. Link to more information on the offering Read more about XMReality technology XMReality at the IFS Manufacturing Forum May 10:th 2016-03-272016-06-16 by Growth Engine XMReality participates with our solution for more efficeint field service support, also available to discuss benefits connecting remote guidance with ERP solutions. We are looking forward to a sunny day in May with inspiring presentations, thought leadership and networking. Not to mention the Evening Dinner. All taking place at The Winery Hotel, free of charge! Read more about the event and sign up here Connecting experts and the field with XMReality 2016-02-192016-04-28 by Growth Engine On February 15, XMReality gave an interview with the AR for Enterprise Alliance (AREA) about remote assistance technologies in field service. Niklas Rengfors, VP of Sales, sat down with Christine Perey, Executive Director of the AREA to talk about how XMReality boosts communication and productivity in maintenance. 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