Sign in Contact Us Cart is empty PHONES KEEP YOUR OWN PHONE ACCESSORIES Home :: TERMS & CONDITIONS Terms & Conditions SALES AND USE TAX STATEMENT Q1W recognizes that sales tax is a very important source of funding for most state and local governments. We have prepared this Sales Tax Policy to explain to you when and why we collect sales tax on your purchases. Important Notice: Your purchase is NOT exempt from tax merely because Quality One Wireless has elected not to collect the tax from you at the time of your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report all purchases that are not taxed and pay tax on those purchases. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website. Q1W collects sales taxes in states where we have physical presence (or nexus), including California, Florida, Georgia, Illinois, New Jersey, New York and Texas. Q1W does not collect sales taxes in any states NOT listed above because Quality One Wireless is not required to collect sales or use tax in these states. For our Tax Exempt Customers: Q1W does NOT collect sales taxes if we have your exemption certificate on file, or you are shipping your order to a state that does not collect state or local sales or use tax. RETURN POLICY If your goods arrive in a damaged state, please Sign in here to request an RMA online. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. If the goods are NOT defective and you wish to return them you have 7 days from when the package arrives to return the goods for a refund. All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all literature, accessories, instructions, blank warranty cards and documentation. All Phones must be returned in "Like-New Condition", show no signs of use and must have less than 25 minutes in total cumulative talk time. If an item is defective it may only be exchanged with an equivalent product if we are unable to supply the same item or if the item cannot be repaired. Any return shipping cost is the responsibility of the customer. All shipping and handling fees are non-refundable. This includes all refused and unaccepted packages which are also subject to a $25.00 handling fee. All NON-DEFECTIVE "Like-New Condition" cell phone returns will be subject to a 20% restocking fee plus a minimum $9.99 shipping and handling fee up to the actual shipping amount paid on your order and not to include promotional coupons. If goods are not in "Like-New Condition" or are missing packaging or documentation, we may either refuse the return or charge a restocking fee between 25% and 50% depending on the condition of the returned items plus a minimum $9.99 shipping and handling fee up to the actual shipping amount paid on your order and not to include promotional coupons. DETAILED RMA PROCESS 1. Sign in here to view your order & submit a RMA request. 2. Click My Account (top right hand corner). 3. Click Order History. 4. Click All Dates. 5. Click Search. 6. Click "Complete" on the order you would like to return (do not check the box next to it). 7. Scroll down, check the box next to the item(s) you wish to return, and fill out the RMA form. 8. Click Create. 9. Select the product you would like to return and state the reason for return, what you would prefer we do with your return and any comments that may help us process your return more efficiently. 10. You will receive an RMA Authorization email with your RMA number once your return request is approved. Please add as much detailed information as possible with the return request so that we can quickly process your RMA. Once the RMA# is requested, you will receive an email within 24 hours during normal business hours with an RMA # and the steps necessary to process your request. IMPORTANT RMA (RETURNS) INFO Please be sure to REMOVE your PHONE PASSCODE and RESET YOUR DEVICE before returning to our facility. iOS Devices (iPhone): Click here for instructions Android Devices: Click here for instructions A full MASTER RESET of the device is preferred prior to shipment. If this is not completed before sending the phone into us it will delay your RMA request. If we do not have this information after 2 business days of our request we will return your product(s) back to you. • All returns must be accompanied by an RMA number written on the return package. You will be emailed an RMA label with a unique RMA number once your return has been authorized. • Please enclose a copy of your RMA request including RMA number and order number with the return packaging. • Do not return SIM cards and airtime cards. They are non-refundable. • Please return the phone(s) along with all accessories and the original device packaging. • Please note the issue(s) that you are experiencing with the device. We recommend that you use delivery confirmation for your return in order to insure proper delivery of your item. • RMAs are processed during normal business hours Monday – Friday in order of receipt. • You will receive notification when your return is received. This can be up to 1-2 business days after delivery at our facility. • If the phone is found to not be defective and a refund is requested, a 20-50% restocking fee will be applied prior to refund depending on the condition of the phone and the completeness of the return. Shipping is non-refundable. A $10 shipping and handling fee will be applied to all refunded goods. • You will receive notification within up to 5 business days of receipt of the disposition of your warranty or refund request. • It can take up to 15 business days after receipt of your device for your refund to post. For RMA questions or concerns Click here to email Customer Support. PRODUCT CONDITION DEFINITIONS New: Brand New. Reconditioned: Light wear & tear, functional pass test. Certified Pre-Owned: Normal wear & tear, functional pass test. All Reconditioned and Certified Pre-Owned Devices are fully tested for: Power: Check battery charge status with charger as well as power up test with battery. Audio: Verify speakers and Bluetooth® function properly. Display: Confirm there are no dead pixels, images on screen are clear, LED lights function, all colors are sharp, touchscreen and camera work. Port: Verify USB and SD card connect and card reads correctly. Connectivity: Ensure strong phone reception and Wi-Fi network functions properly. Keypad & Software: Authenticate buttons and keys properly work and make sure software is up to date. WARRANTY INFORMATION All new devices purchased from our website come with a one-year manufacturer warranty from the original date of sale. All refurbished devices purchased from our website come with a 60-day warranty from the original date of sale. If your device is defective, please follow the RMA instructions listed above to see if it's eligible for a warranty replacement. If eligible, we'll replace the defective device with a device of the same cosmetic condition or comparable model at our discretion. Our conditions for a warranty claim are as follows: • Your warranty only covers defects in materials or workmanship. It does not cover defects arising from damage or normal wear-and-tear or aging. • The warranty covers issues such as: software-related issues, camera defects, unresponsive keys, dead pixels, etc. • The warranty does not cover issues like: diminishing battery life, scratches, accidental damages, coverage issues, or software incompatibility/problems with 3rd-party apps. • Attempting to 'root' or otherwise 'mod' your phone will void its warranty. • Visible physical damage to your phone (e.g. liquid damage, cracked LCD, damaged housing) will void its warranty. You must return all accessories (charger, cables, manual, etc.) with the defective device. If components are missing, we will charge a non-refundable missing parts fee as outlined here: Battery: $10.00 Charger: $7.00 USB Cable: $3.00 SD Card: $5.00 Manual: $3.00 Other parts: at our discretion Your defective device must be returned in good condition. If the device is determined to have some type of damage that voids its warranty (e.g. liquid damage, 'modded' OS, etc.), it will be returned without repair / refund to the original address of purchase unless stated otherwise. Our warranties expressly exclude certain categories of damages and uses of your phone. These exclusions, which we do not cover, include possible costs or damages for which you will not be reimbursed. These exclusions are as follows: The limits of what we provide above relate to the device itself. We are not responsible for lost data or the time that you were without a device. We encourage you to back up your data regularly, as no one else will take responsibility for the restoration of any lost data. We are not responsible for any consequential damages, from the loss of your device, the loss of your data, or the time you were without your device. We do not warrant any device for merchantability or fitness for a particular purpose. These warranties are specifically disclaimed. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, Q1W IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH APPLE PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE DO NOT MANUFACTURE OUR DEVICES. THE ONLY WARRANTIES APPLICABLE TO OUR DEVICES ARE THOSE EXTENDED BY THE MANUFACTURERS. WE HAVE NO LIABILITY, THEREFORE, IN CONNECTION WITH DEVICES OR FOR MANUFACTURERS' ACTS OR OMISSIONS. WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, QUALITY, NON-INFRINGEMENT, PERFORMANCE OR ACCURACY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DO NOT PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF. ©2020 TracFone Wireless, Inc. Page Plus Cellular is a registered trademark of TracFone Wireless, Inc. 2020, a subsidiary of America Movil. All other trademarks, service, marks, and trade names referenced in this site are the property of their respective owners. HAC COMPATIBILITY TERMS & CONDITIONS PRIVACY WARRANTY & RMA CONTACT US *At 2G speeds, the functionality of some data applications, such as streaming audio or video may be affected. Please refer always to the latest Terms and Conditions of Service at Pagepluscellular.com. †To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Actual availability, coverage and speed may vary. LTE is a trademark of ETSI. Orders are processed and fulfilled by Quality One Wireless. WARNING: California's Proposition 65