CONTACT FEEDBACK CAREERS NEW BUILD MORTGAGE SERVICES PROPERTY SERVICES THE GROUP Legal Terms and Conditions ACCESS TO THIS SITE AND CHANGES 1. Access to and use of the www.thenewhomesgroup.co.uk website (this “Site”) is provided by us subject to these Site Terms. “We” are The New Homes Group Limited, a company registered in England under number 2509770 with registered office at Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. FCA 302221 2. Your use of any part of this Site constitutes your acceptance of these Site Terms which takes effect on the date on which you first use this Site. If you do not agree with these Site Terms, you should cease using this Site immediately. 3. We reserve the right to change these Site Terms at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of this Site after changes are posted constitutes your acceptance of the amended Site Terms. 4. You are responsible for all access to this Site through your Internet connection and for bringing these Site Terms to the attention of all such persons. 5. You must not submit to us or to this Site or to any visitor to this Site any viruses, Trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. 6. You shall fully and promptly indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any breach by you of any obligation on you under these Site Terms. AVAILABILITY OF THIS SITE, SECURITY AND ACCURACY 7. Whilst we endeavour to make this Site available 24 hours a day, we will not be liable if for any reason this Site is unavailable at any time or for any period. We make no warranty that your access to this Site will be uninterrupted, timely or error-free. Access to this Site may be suspended temporarily or permanently at any time and without notice. 8. We do not warrant that this Site will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of this Site or your obtaining any material from, or as a result of using, this Site. We shall also not be liable for the actions of third parties. 9. We may change or update this Site and anything described in it without notice to you. 10. Whilst we endeavour to ensure that information and materials on this Site are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. Pictures, photographs, artists’ impressions, dimensions, site plans and descriptions on this Site are indicative and for purposes of giving a general impression only and may be the view of the author. No picture, photograph, artists’ impression, site plan or dimension on this Site is intended to give an accurate description of any property offered for sale or letting or its setting or surroundings. Dimensions and site plans are approximate. You must take appropriate steps to verify by independent inspection or enquiry all information for yourself. 11. The material contained on this Site is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on this Site or property particulars referred to on this Site shall not constitute any part of an offer or contract. Nothing on this Site should be relied on as statements or representations of fact. You must satisfy yourself by independent inspection or otherwise as to the correctness of any statements made in relation to anything on this Site. We and our employees, contractors, agents and representatives have no authority to make or give any warranty or representation in relation to the properties listed on this Site. 12. Nothing on this Site shall constitute advice specific to your circumstances. You should take appropriate professional advice on anything referred to on this Site. We are not an estate agent or licensed with The Financial Conduct Authority to provide investment advice. Please be aware that property values can decrease as well as increase. Please contact us at info@tnhg.co.uk if you require us to clarify anything or if you have any queries. OUR LIABILITY TO YOU 13. We accept liability for death or personal injury caused by our negligence, or for our fraudulent misrepresentation or for any liability that we cannot exclude or limit at law. 14. To the extent possible by law and subject to paragraph 13 above, to the extent permitted by law: 1. Our maximum liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability in use or delay in use of the Sites or any material in them or accessible from them or from any action or decision taken as a result of using the Sites or any such material shall be £100; and 2. We shall not have any liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Sites or any material in them or accessible from them or from any action or decision taken as a result of using the Sites or any such material for any: (a) indirect or consequential losses, damages, costs or expenses; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of use of money; (e) loss of anticipated savings; (f) loss of revenue; (g) loss of goodwill; (h) loss of reputation; (i) loss of business; (j) loss of operation time; (k) loss of opportunity; or (l) loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or we had been advised of the possibility of you incurring such losses. For the avoidance of doubt, (b) to (l) apply whether such losses are direct, indirect, consequential or otherwise. TRADE MARKS 15. The New Homes Group name and logo and all related names, design marks and slogans are the trade marks or service marks of us or our licensors. THIRD PARTY WEBSITES 16. Except for our other sites, we have no control over and accept no responsibility for the content of any site to which a link from this Site exists (unless we are the provider of those linked sites). Such linked sites are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them. We do not provide any endorsement or recommendation of any third party site to which this Site provides a link. 17. You must not without our permission frame any of this Site onto your own or another person’s website. 18. We hereby grant to you a revocable, non-exclusive, royalty-free right to provide a link from your website to the home page of this Site, provided that you do so in a fair and legal way without damaging our reputation or taking advantage of it. In particular: 1. You shall not make any warranties or representations about us, our services or our policies except with our prior express authorisation; 2. You shall not say anything that is false, misleading, derogatory or offensive about us or our services or properties; and 3. You shall not suggest expressly or impliedly that we have endorsed your site or are associated with it where this is not the case. 19. You agree to be bound by the Copyright Notice and Privacy Policy currently in force. SEVERABILITY 20. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Site Terms shall survive, remain in full force and effect and continue to be binding and enforceable. CONTACTING US 21. If you want to contact us for any reason, please email us at info@tnhg.co.uk, telephone us on 01206 716000 or write to us Plaza Suite, Stanway Retail Park, Peartree Road, Colchester, Essex, CO3 0JS. 22. These Site Terms shall be governed by and construed in accordance with English law. You submit to the non-exclusive jurisdiction of the English courts to settle any dispute which may arise under these Site Terms. Gender Pay Gap Report 27.03.2018 TNHG Gender Pay Gap Report 31.03.2020 TNHG Gender Pay Gap Report Section 172 Statement Section 172 statement – The Board’s approach Policies and Practices The Board’s objectives continue to be to maximise the long-term value and revenue streams for its shareholders, to create secure and rewarding employment for its people and to deliver a high quality service to its customers. The Board considers its shareholders, customers and colleagues to be the Company’s key stakeholders. The Company aims to deliver strong profits via an optimisation of sales opportunities throughout its advisor network and centralised sales functions. The Company has a lean management cost structure, giving the ability to adapt to market changes and resultant opportunities. The New Homes Group Ltd recognises that the housing market can vary widely from one location to another, and it actively encourages and supports its managers in running successful and profitable teams. This “grass roots” awareness has been at the core of the business’ success and is a key component to its future strategy. Corporate Governance The Board is responsible for determining the Company’s strategy for managing risk and overseeing its systems of internal control. The ongoing effectiveness of these internal controls is reviewed by the Board’s Audit & Risk Committee on a regular basis. The Company maintains appropriate standards of corporate governance in order to conduct its business in a prudent and well organised manner. The Board’s approach is based on the principles and provisions of the UK Corporate Governance Code (the Code) published by the Financial Reporting Council. The Board’s philosophy is to comply with the Code where it applies to the Company, and this is reviewed annually by the Board. Employee matters The New Homes Group seeks to attract great people and make sure they are highly engaged in an environment where they can perform to high expectations and have the opportunity for a long, rewarding and fulfilling career. In order to help achieve this, the Company seeks direct feedback from its workforce on areas such as leadership, reward, trust, respect, well-being and communication. In 2019 the Group carried out an externally facilitated employee engagement survey in which all colleagues were invited to participate. The analysis of the results will enable the Board to make well-informed decisions about where to focus attention to best effect. The Board will also involve groups of employees in such development activities. During 2020, despite colleagues being placed on furlough, the Group maintained regular communications with all its people and agreed, from March to June, to pay everyone 100% of their basic salary plus commissions earned; well above the Government’s minimum requirement under the CJRS scheme. The Company has a number of policies and practices in place to help ensure that the working environment encourages trust, respect, recognition and good communication. These include, for example, structured career pathways, dignity at work, equal opportunities and a well embedded health, safety and welfare policy. In addition, current projects include promoting a diverse and inclusive culture, and training to support mental health awareness. Remuneration structures are designed to reward high performance. The Company’s modern slavery policy supports the objectives of the Modern Slavery Act 2015, further details of which can be found on the Company’s website. Company policies are reviewed and monitored on an ongoing basis to ensure they remain appropriate and fit for purpose. Throughout the Covid-19 pandemic, the Group has sought to operate with the safety of its colleagues and customers being its priority. It has invested in PPE, provided extensive training to all its colleagues and implemented a number of Covid-secure standards across the business. The Company is committed to ensuring that there are no instances of bribery or corruption throughout the business. Company policies exist, drafted in line with best practice, to prohibit the offering, giving, solicitation or the acceptance of any bribe to or from any person or company by any individual employee, agent or other person or body acting on behalf of the Company. The policies are readily available for employees to view on the internal intranet and employees are required to receive annual refresher training to ensure they can recognise and prevent the use of bribery. Social matters The Company is firmly committed to delivering good outcomes for all customers. This means ensuring that the range of products and services offered meet the needs of customers, that the ‘end to end’ processes for delivering these services are appropriate and effective, and that our people always have our customers’ best interests at heart. Management seek to develop and maintain this ethos within the culture of the business overall. The Company has supported Funding Neuro – whose aim is to accelerate the development of new treatments for many of the most serious neurological conditions – for over five years through a number of individual, company-wide and head office function fundraising efforts. These range from dress down days, raffles and bake sales, to employees taking part in national events such as the Yorkshire Three peaks challenge. The Company has also supported EACH – East Anglian Children’s Hospices to fund a brand new family room at The Nook: a comfortable, well-equipped, homely space which will allow families to stay with their children at the hospice whenever they need to. Whether families feel anxious about leaving their child alone for the first time during a short break, or need privacy to say good-bye and grieve, the family room at the nook will act as a safe and supportive environment The Company also participates in supporting national charitable events such as Comic Relief, Children in Need, Jeans for Genes, Wear it Pink and Macmillan Coffee Morning along with a number of local charities. Environmental matters The Board recognises that, as a responsible business, it has an obligation to operate in a manner that minimises the Company’s impact on the environment. The Company operates in a sector that has a relatively low carbon footprint, however it follows relevant environmental legislation in carrying out its business; and Company policy is to seek to minimise its contribution to environmental damage and maximise its contribution to safe recycling and reprocessing of waste materials. The Company’s Environmental Policy outlines the ways in which the Company reduces the use of paper, utilises recycling options, reduces pollution and levels of energy use. Initiatives such as the progressive reduction in company car CO2 emissions, the replacement of lighting with low energy units (e.g. LED spot lights and panels) and the roll out of smart electricity and gas meters are examples of the Company’s commitment to operating in an environmentally sustainable way. For further details around Streamlined Energy and Carbon Reporting (SECR), refer to the parent company accounts as detailed in note 21. Business relationships The Company closely monitors all of its business relationships in order to allow it to provide its customers with excellent service across the range of services offered. It assesses, on an ongoing basis, the risks of adverse impact on its customers, people and the environment in which the Company operates as a result of these relationships, or as a result of its policies. Relationships with key suppliers are closely monitored to ensure services are being provided in line with the terms of documented agreements. Performance of key suppliers, along with associated risks to the Company and the environment are regularly assessed with options for improvement considered where available. Regular reviews of adherence to key policies, such as Modern Slavery and GDPR are undertaken. Board members and Senior Managers are engaged when negotiating terms with key suppliers and will often attend strategic review meetings to guide the future approach with that supplier. The Company’s services are primarily delivered through its face to face advisor network, with support from centralised customer service teams who help ensure the delivery of positive customer outcomes. Customer interactions are underpinned by a range of proactive communications and online tools which support and inform customers by providing them with timely updates, useful guides and visibility of their transaction at each stage of the home buying and selling journey. The Company actively engages with its customers at key points during their transactions, through review platforms and customer care teams, to measure and maintain the quality of its service delivery. The Company continues to support industry initiatives that seek to improve and speed up the home buying process for the benefit of customers and other key stakeholder groups. Decision making The Board meets monthly and makes decisions which promote the success of the Company and its stakeholders. Proposals are discussed in detail and approved by the Board which ensures key decisions comply with the risk management framework detailed below. The annual corporate plan was approved following a robust and comprehensive review process. It was decided the plan would promote the success of the Company. Approved interim dividends – Meeting shareholder dividend expectations is a top priority to ensure the funds are able to benefit the wider Connells Group. The corporate plan indicates the dividend level to be sustainable and still allow the Company to invest in growth. The decision was made to pay all employees, from March to June, 100% of basic pay and any commissions due to those not required to work during the lockdown period; above the minimum of 80% up to £2,500 per month set by the Government. Modern Slavery Act Statement 2021 Modern Slavery Act Statement 2021 Privacy Policy ABOUT US The New Homes Group Privacy Notice Last updated 22/10/2020 Who we are This Privacy Notice applies to the use and processing of personal information collected by The New Homes Group, TORC24, New Homes Mortgage Helpline, IMH and New Homes Mortgage Scotland which are trading names of The New Homes Group Limited. The ICO Registration number of The New Homes Group Limited is Z5022084. The phrases “us”, “we” or “our” will mean those businesses which are part of The New Homes Group Limited on behalf of and in respect of whom this Privacy Notice is made. For information concerning the collection, use and processing of personal information by any of our third party business partners or suppliers, please contact our representative with whom you usually deal. Information covered by this Privacy Notice Personal data. This is information, or any combination of separate pieces of information, that could be used to identify you Special categories of personal data. This is information which is classified as sensitive (for example details of your health) Please read this Privacy Notice carefully. If you have any questions about this notice or our use of your personal data, please contact the Connells Group Data Protection Officer by email to DPO@tnhg.co.uk or in writing to Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. Sequence (UK) Limited is part of the Connells Group, and all data protection matters are managed at Group level. Information concerning the make-up of the Connells Group can be found by visiting http://www.connellsgroup.co.uk/our-group Where we get personal information from When you enquire or register for products and services provided by The New Homes Group Limited we may collect personal information from a variety of sources. The majority of the personal information which we collect will have been provided by you during the course of your relationship with us either through face to face contact, by telephone, email or electronic communications such as messaging or through the internet. However we may also obtain your personal data from other sources including: information we collect when you visit or create an account on our websites other Connells Group companies companies which support advertising services that promote our services including online property portals (such as Rightmove and Zoopla), social media sites (such as Facebook and Twitter) and online advertising platforms (such as Google Adwords) information provided to us by other third parties other publically available sources such as the electoral roll and HM Land Registry What information we collect 4.1 Information we collect directly from you Depending on the type of service or product we are discussing, the following are examples of information we may collect directly from you: Information we may collect directly from you Why we collect it Your name, postal address, phone number, email address and details of your requirements To provide you with estate agency services to find a property to buy or sell Your marital status, date of birth, nationality and tax status When you enter into a residential sale or letting agreement Your date of birth, nationality and details from identity documents you provide To perform ‘know your client’, anti money laundering and right to rent checks, as required by law Proof that you have sufficient funds to support any offer that you may wish to make to buy a property To ensure you able to pay the required amount of deposit Financial information, for example, a copy of your bank statement or an agreement in principle from your mortgage provider To provide evidence of the source of funds you will be using to buy a property Your bank account details Where we take payment for the services we provide to you Details of your mortgage arrangements, confirmation of how long you have owned the property and details of the source of monies invested in the property when you register to sell To undertake know your client and anti money laundering checks Your marital status, employment details, national insurance number, nationality, residential status, bank details and credit history To carry out referencing and credit checks and the results of those checks Your name, gender, previous name, mother’s maiden name, date of birth, contact telephone numbers, current address and previous addresses, details of your health and family history , information about your status and dependents, your nationality, bank account details, savings and investments, existing financial commitments, your credit history, your mortgage requirements and existing protection arrangements To enquire or apply for mortgage or protection products on your behalf Your communication and marketing preferences To ensure we only send you details of products and services you are interested in through your preferred communication channel Where you ask us to help you with your life, critical illness or income protection insurances, and we collect personal information from you which is of a sensitive nature, we treat this ‘special category’ information in accordance with the additional protection it is given under data protection laws. We may, during the course of your relationship with us, request additional information from you which is relevant to the provision of specific services. Any telephone calls either to or from our customer service teams may be recorded for training, monitoring, compliance and security. 4.2 Information we collect when you visit or create an account on our websites We use cookies and other technologies to collect information when you visit our web sites, including when you make use of our on line chat. We may collect personal information in connection with your use of our website, such as: your name, email address, telephone number and property address when you register for an account or use an online form to arrange a viewing, register for property alerts, request a valuation or lettings consultation, book a mortgage appointment or submit an enquiry details included on any enquiry form you submit in relation to property insurance, life, critical illness or income protection, conveyancing or mortgages data sent from your browser to our server which may include: the time, date and duration of your visit the site from which you have come (the referral URL) the pages you have visited and your IP address Details of how we use cookies are provided in Section 13 ‘Our Use of Cookies’ and in our Cookies Policy https://www.thenewhomesgroup.co.uk/cookies/. 4.3 Information we obtain from third parties Where we are required by law, or for business needs, we will obtain information about you from third parties, but only after we have your agreement to do so. For example (but not limited to) the third parties we may need to contact are credit reference agencies, banks, employers, accountants and solicitors in order to obtain references, undertake identity verification and basic criminal record checks, and validate your income level and financial history. 4.4 Circumstances under which criminal disclosures will be collected The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences. This is relevant to insurance related activities such as underwriting, claims and fraud management. When we process any Criminal Disclosures we do so on the basis that it is in the substantial public interest to be able to provide vital insurance products as permitted by UK data protection related laws and regulations from time to time. Information on Criminal Disclosures must be capable of being exchanged freely between insurance intermediaries such as us and insurance providers, to enable customers to secure the important insurance protection that they require. How we use your information We will process the information you provide or we obtain from other sources to provide you with products and services and answer any questions you may have. The following are examples of how we use the information we collect: To process your registration and confirm your identity To provide advice on financial products and services, such as mortgages, insurance and protection products To keep you informed of any developments in relation to any mortgage product, protection product or insurance product which we help you to take out; To create and manage your on line account To process payment for our services To protect against and prevent fraud, unauthorised transactions, money laundering, tax evasion, claims, other liabilities and manage risk exposure and agent or franchise quality, integrity, compliance and security of business processes To provide, administer and communicate with you about Connells Group products, services, offers, programs and promotions, their issuers, acquirers, retailers and partners To compile business directories, including business contact information and maintain up to date client records To operate, monitor, evaluate and improve our products, services and websites To evaluate your interest in and suitability for employment 5.1 Customer Surveys From time to time we may provide your information to our customer service agencies for research, survey and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services. 5.2 Information about our products and services We may also use your personal data to contact you by post, e mail, telephone or other electronic means to provide you with information about products and services from the Connells Group and carefully selected third parties which we feel may be of interest or relevant to your needs. Please see Section 12 for information about how you can exercise your rights. 5.3 Credit scoring Some of the services provided by third parties may involve an automated decision and/or credit scoring to determine whether we are able to provide a service or product. Using third parties to undertake searches and collate information on our behalf helps make fair and responsible decisions. When coming to these decisions we and third parties will consider: the information provided on the application form information about previous account conduct , including any payment arrears and official public records information such as fraud record information and insolvency records Any credit scoring methods used by third parties are regularly tested to ensure they remain fair, effective and unbiased. For further information about automated decisions or credit scoring, please contact the Connells Group Data Protection Officer by e mail at DPO@tnhg.co.uk Who we share your information with We may share your information both within the Connells Group of companies and also relevant third party business partners, both for the purposes set out in this Privacy Notice, or for other purposes approved by you. 6.1 Connells Group We may share information within the Connells Group of companies for the following purposes: where services are provided by one Connells Group Company to another pursuant to an intra-company for the purpose of administering our business to provide you with information about products and services for any other purpose agreed by you 6.2 Third Party service providers Where we engage third party service providers to provide products (such as mortgages, house and contents and family protection insurances and utility services) or other business services and operations, we provide them with only the personal information they need to perform the service or provide the product we request. We contractually require them to securely protect information, and not to use it for any other purpose. Indicatively – but not limited to – we may disclose your information to the third parties listed below for the purposes listed: Third party Why we share your personal information Our panels of mortgage lenders To progress your enquiry or application for a residential or buy to let mortgage application Ageas Insurance Limited To progress your enquiry or application for buildings and contents insurance Aviva To progress your enquiry or application for term insurance, critical illness cover and income protection Rent and Legal insurance providers To set up landlord insurances, and in the event of a claim Referencing Companies To check your creditworthiness, obtain tenant references and to help prevent fraud and money laundering TransUnion: To check credit worthiness and obtain references for tenants. For fraud prevention, anti-money laundering checks and identity verification. . Details regarding TransUnion can be found at https://www.transunion.co.uk/legal-information/bureau-privacy-notice). Credas: For fraud prevention, anti-money laundering checks and identity verification The Local Council Payment / collection of Council Tax Law enforcement bodies including the police, HMRC and local authorities To comply with court orders or legal obligations Landlord, tenant or Guarantor To comply with our legal obligations where we are providing a lettings service Debt collection companies To assist us in recovering any monies which are owed and overdue We also provided a link from our website to Google Maps, to show the location of a branch or a property, and to allow you to input your postcode to get directions. If you use or access Google Maps you are bound by the Google Maps/Google Earth Additional Terms of Service https://maps.google.com/help/terms_maps.html including the Google Privacy Policy https://www.google.com/intl/ALL/policies/privacy/index.html Lawful basis of processing The New Homes Group Ltd processes your information under any of the following lawful conditions: Performance of a contract – this is where the collection and processing of your data is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract Legal obligation – this is where the collection and processing of your data is necessary for compliance with a legal obligation, for example verification of identity and fraud prevention Consent – where we process information under consent we will seek your clear and unambiguous consent before processing your data, for example to send and/or receive marketing information from other Connells Group companies Legitimate interests – some information is processed by The New Homes Group Ltd. as part of its legitimate interests which include network and information security, direct marketing, web analytics, updating customer details, lettings, sales, and other core services provided Other situations We may transfer or otherwise process your personal information: As part of the sale of a Connells Group business to another company, or in relation to the purchase of another business When we have received your instruction to pass the sale of your property to another agent To enforce our terms and conditions When required by law and/or government authorities Where, following a member of our staff displaying Covid-19 symptoms, we, including via the staff member, are obliged to provide names and contact details to the NHS Test and Trace Contact Tracing Team of any people that a member of our staff was in close contact within the 48 hours before Covid-19 symptoms started. When requested by the Property Ombudsman Service or any other consumer ombudsman or trade association How long we keep your information for We will keep your information for as long as is reasonably necessary for the purposes set out in this privacy notice, and to fulfil our legal and regulatory obligations. For further information about how long we will keep your information, please contact the Connells Group Data Protection Officer by email at DPO@tnhg.co.uk. When we communicate with you 10.1 Service related We will send you service related communications and respond to any questions which you may ask. 10.2 Marketing our services to you Where you contact us through our website, or make an enquiry on the phone, we will use the details you have supplied to us to provide you with our general property marketing list by email. If you choose to ‘opt-out’ then we will not email you any further information relating to our general property marketing list. We may also carry out targeted advertising to you on social media websites such as Facebook where you have already shown an interest in our services. This is done through analysing information we collect about your interactions on our websites and making this available to social media networks. How we communicate with you For service related communications, we will contact you either by e mail or through the post. We may also telephone you or send you SMS messages, which may include automated SMS reminders for viewings. We give you choices about how we communicate promotions and offers to you. 11.1 By e mail We only send you promotional emails if you explicitly select to receive these (you opt in). You can stop receiving promotional email messages from The New Homes Group Limited by following the opt-out or unsubscribe instructions provided in any email you receive. 11.2 By post We only send you promotional postal mail if you explicitly select to receive these (you opt in). You can stop receiving promotional postal mail from The New Homes Group Limited by following the opt-out or unsubscribe instructions included in those communications. 11.3 Mobile Text Messages We will only send you promotional text messages if you explicitly select to receive these (you opt in). You can stop receiving promotional text messages from The New Homes Group Limited by following the opt-out instructions provided in the text message. 11.4 Telephone We will only send you promotional calls if you explicitly select to receive these (you opt in). You can stop receiving promotional calls from The New Homes Group Limited by following the opt-out instructions provided in the text message. Your statutory rights You have a number of rights concerning the personal information we use. These include the right to: ask us for access to a copy of your personal information we hold about you ask us to correct your personal information ask us to delete your personal information withdraw your consent to use your personal information Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time. If you withdraw your consent, your previous consent will remain valid in respect of our use of your data in relation to good or service we are still contracted to provide We will act to respond to your request to stop receiving promotional email, phone, text or postal messages from Connells Group as quickly as is practicable (around 10 working days, as systems take time to replicate). We will keep information for record keeping purposes, to ensure we fulfil your request not to send particular types of messages. ask us to restrict the use of your personal data, including direct marketing object to our use of your personal data object to an automated decision, including profiling (for example, in terms of credit risk) lodge a complaint with the Information Commissioner’s Office, if you object to the way we use your personal information. For more information please go to ico.org.uk If you wish to make a request for access to a copy of your personal data, please write to the Connells Group at Group Legal Services, Bridgegate House, 5 Bridge Place, Lower Bridge Street, Chester CH1 1SA or email DSAR@connells.co.uk If you wish to exercise any of your other rights, please write to the Connells Group Data Protection Officer at Connells Group, Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN or e mail DPO@tnhg.co.uk. We will acknowledge your request and let you know what we will need from you to carry out your request. Every effort will be made to respond to or comply with your request as quickly as possible, and we will ensure our systems are updated as soon as is practicable in response to your request. Our use of cookies A cookie is a small file placed on your device when you visit a website that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and to store your preferences when using a particular site. It may contain a unique identifier to ensure that you are not shown the same information and/or are only shown information you have stated that you are interested in. Our security software may use your IP address and browser version to help protect our systems and provide diagnostic information in the case of an issue. Further information about our use of cookies is provided in our Cookies Policy. How we protect your information We store your personal information on our computer systems and in our paper records. We have implemented strict security procedures to ensure that personal information is not damaged, destroyed or misused, and to prevent unauthorised access to your information. The information that we collect is stored in a secure facility with restricted physical access. We also use a number of security measures to prevent electronic access. Where – in line with this Privacy Notice – information is shared with third parties, similar security measures are used to protect your information. Data Transfers If we need to transfer data outside the European Economic Area (EEA) and the country it’s transferred to is not on an approved list for having adequate security controls in place, we will limit when we do this and the amount of personal data we send. We will also ensure that there is adequate protection in place before sending anything to other countries outside the EEA by imposing contractual obligations on the recipients to ensure the security and confidentiality of your data. Children’s privacy We do not offer any products or services to children. In certain circumstances (for example a mortgage application) we may need to collect the name and date of birth of children from mortgage applicants, and share this with the selected mortgage provider. Links to other websites Our websites, other electronic portals and documentation may provide links to other websites for your convenience and information. These may operate independently from us and have their own privacy notices or policies, which we strongly suggest you review. Where linked websites are not owned or controlled by us, we are not responsible for their content or data privacy practices. Our Promise to you When you provide us with this information, you agree to the collection, use and sharing of your information in accordance with this data privacy notice. Our promise to you is that We’ll work with other businesses to put together offers we think you might like You are in control of your data You can change your privacy settings at any time If you don’t think the data is correct tell us and well put it right We will keep your data secure We also promise to collect, process store and share your data safely and securely and to make sure the businesses we work with do the same Updates to our Privacy Notice We will occasionally update our Privacy Notice, so we suggest that you review this Notice from time to time. If we make substantial changes to our Privacy Notice, we will endeavor to inform you directly about these changes. Third Parties and Links We may pass your details to any other member of our group. We may also pass your details to our agents and subcontractors to help with any use of your data set out in our privacy policy. For example, we may use third parties to assist with newsletters, and we may also pass your details to our web developers and the hosts of the Site may also see your data. We or any member of our group may transfer its databases containing your personal information if it sells its business or part of it. Other than as set out in this privacy policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this privacy policy or unless we are required to do so by law. The Site may contain advertising of third parties or links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites (except if we operate those sites), nor for any third party to whom we transfer your data in accordance with our privacy policy. THIRD PARTIES AND LINKS We may pass your details to any other member of our group. We may also pass your details to our agents and subcontractors to help with any use of your data set out in our privacy policy. For example, we may use third parties to assist with newsletters, and we may also pass your details to our web developers and the hosts of the Site may also see your data. We or any member of our group may transfer its databases containing your personal information if it sells its business or part of it. Other than as set out in this privacy policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this privacy policy or unless we are required to do so by law. The Site may contain advertising of third parties or links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites (except if we operate those sites), nor for any third party to whom we transfer your data in accordance with our privacy policy. Cookies WHAT IS A COOKIE? Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in. Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits. Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third party cookies’). WHAT IS IN A COOKIE? A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket. WHAT TO DO IF YOU DON'T WANT COOKIES TO BE SET Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. COOKIE SETTINGS If you don’t want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. Note: This website does work without cookies, but you will lose some features and functionality if you choose to disable cookies. By continuing to use this site you are agreeing to the terms of this policy and our use of cookies. 1. Strictly Necessary Cookies These cookies are strictly necessary to enable you to move about the site or to provide certain features you have requested. Without these cookies, we will not be able to provide certain features, such as login to member areas. 2. Performance Cookies These cookies help to improve the performance of the website, providing a better user experience and helping you find the information you are looking for faster. FURTHER READING BBC cookie Information – Our thanks and credit to the BBC for providing a significant amount of this information about cookies Aboutcookies.org Wikipedia Changes Any material changes to the way in which we use your data will be described in future versions of this privacy policy. Each time you enter the Site or submit data to the Site, you agree that the privacy policy current at that time shall apply to all information which we hold about you. Consent By using the Site, you consent to our use of your information as set out in this Privacy Policy and agree to be bound by the terms of this privacy policy (as amended). You also agree to the Site Terms of Use currently in force from time to time. Copyright Unless otherwise stated, the copyright, database rights and any other rights in all information, data, text, drawings, artwork, pictures, photographs, images, graphics and materials (together “Materials”) on the www.thenewhomesgroup.co.uk (the “Site”) and the design, layout, look and appearance of the Site is owned by The New Homes Group Ltd (“we” or “us”) or licensed to us by our suppliers. You are permitted to use and download such Materials or extracts from the Site to a local hard disk and print copies, subject to all of the following: a) Your use of the Site and any Materials on the Site is for your internal, personal, private use only. b) Except to the extent provided by law, you must not use, copy, reproduce, republish, post, broadcast or transmit any part of the Site or such Materials for any other purpose without our express prior written consent. This includes (but without limitation) not reproducing or storing any part of the Site or such Materials in any other web site or in any public or private electronic retrieval system or service. c) Our copyright notice (ie. © The New Homes Group 2009) or, where indicated, the notice of our licensors must appear in all electronic or hard copies of any such Materials or extracts from the Site. d) When you lawfully or with our consent copy, reproduce, republish, post, broadcast, transmit, print or quote from any of the Site or such Materials, you must do so fairly and give due accreditation to us, our suppliers and the Site. You shall also do so in accordance with any restrictions which we stipulate on the Site. e) Except as we expressly permit, you must not in any way modify any Materials on the Site. f) Any rights not expressly granted in these terms or otherwise by us are reserved. Get the latest updates. CONTACT US Talking to us is easy. 01206 716000 info@tnhg.co.uk LOCATION Plaza Suite Stanway Retail Park Peartree Road Colchester Essex, CO3 0JS The New Homes Group is proud to support EACH and Funding Neuro QUICK LINKS Careers Sitemap Legal Contact The New Homes Group is a trading name of The New Homes Group Limited which is registered in England and Wales under company number 2509770, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05. For activities relating to regulated mortgages and non-investment insurance contracts, The New Homes Group Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221. © Copyright 2021 The New Homes Group Contact Legal Sitemap Cookies By using our website you consent to all cookies in accordance with our Cookie Policy. 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