SOLUTIONS PRODUCTS COMPANY SUPPORT CONTACT US BLOG PARTNERS TEST AUTOMATION End-to-end VoIP, contact center, and unified communications testing Empirix provides automated voice over IP (VoIP), contact center (CC), and unified communications (UC) test capabilities that enable end-to-end testing from the customer and agent perspectives. This end-user-focused approach to testing provides reliable, repeatable, and objective measurements that provide visibility into the user’s quality of service (QoS). Empirix test automation can be leveraged across the full DevOps life cycle and communications technology stack, including: Carriers Session border controllers (SBCs) Interactive voice response systems (IVRs) Voice biometrics Computer telephony integration (CTI) call routing Customer relationship management (CRM) applications Call recording Chatbots HIGHLIGHTS End-to-end testing Ultimate visibility into user's QoS Leverage across full DevOps lifecycle Performance testing Test your customer-facing communications system by emulating actual customer traffic patterns generated in the cloud. Test your system to peak expected production traffic volumes, and measure the customer and agent experiences while stressing your full network and technology stack. Empirix provides testing as a service (TaaS) in addition to full software as a service (SaaS) capabilities. LEARN MORE IVR testing IVR menus are supposed to make life easier for everyone. Ideally, IVR systems should quickly provide customers with the info they’re seeking and, if that’s not possible, route them to the agents who can provide quick assistance. LEARN MORE QA and regression testing Improve your contact center quality assurance (QA) and regression testing practices with a flexible yet powerful approach to test design and execution. Offered as a fully cloud-based, hybrid, or on-premises solution, Empirix QA testing capabilities enable you to validate that your voice applications and technology have been implemented as designed. LEARN MORE Security and interoperability testing Leverage the Empirix Hammer technology to ensure that your telecommunications technologies such as carrier SIP trunking, SBC, IVR, and CTI are interfacing as expected. The Hammer software provides a highly customizable state machine that enables testers to manipulate and validate lower-level VoIP telecommunications messages such as SIP INVITE headers, SDP codecs, T.38 fax, video streaming, and SIP Publish and Subscribe. LEARN MORE SUCCESS STORIES Amtrak Case Study To control costs and provide a great customer experience, Amtrak invested in an Empirix Monitoring Solution. READ MORE KEY MATERIALS Tame CX Disruption with Automated Collaborative Testing LEARN MORE Empirix Solutions for VoIP, CC, CCAAS, UC, and UCAAS Environments LEARN MORE Hammer Cloud Platform: Self-Service, SaaS Test Automation Platform LEARN MORE TEST AUTOMATION ON THE EMPIRIX BLOG Avaya ENGAGE: The 2020 Chapter Begins As I lean into my fifth year with Empirix and the 2020 chapter with Avaya globally, I find myself... READ MORE There’s More to Contact Centers Than IVR Technology When we talk about contact center assurance, interactive voice response (IVR) technology tends to... READ MORE Test Automation Best Practices for DevOps Contact Center Environments Last time we talked about DevOps in contact centers, we discussed the benefits and challenges of... READ MORE READY TO LEARN MORE? Our dedicated sales and support teams are standing by. LEARN MORE Contact Careers Privacy Cookies Compliance © 2021 Empirix