BEGINNING WHERE WE ARE FUELS LOYALTY CARDS STEP AND MINI STOP STORES SERVICE PEOPLE REDUCED MOBILITY SATISFACTION SURVEY CONTACT Poll Dear Sir or Madam: At Cecalma SA we are committed to the quality of our services and we want to know your perception of them to improve those elements that allow us to improve ourselves. We appreciate you taking a few seconds to fill in the survey that is set out below, the fields with the symbol (*) are mandatory: What is the motivation for refueling ?: * Customer Service Price Offers-Promotions Closeness Comfort Other Normally, when do you refuel ?: * morning Late Night Weekend Rush hour Other Does the opening hours suit your needs ?: * Yes No Partially How often do you visit the Service Stations ?: * More than 1 / week 1 week 1/2 week 1 month Sporadically Do you only use fuel ?: * Yes No Does not consume fuel Consideration of fuel quality at this service station: * Very bad Bad Normal Good Very good Do not know, no answer Assessment of the employee's disposition: * Very bad Bad Normal Good Very good Do not know, no answer What is your assessment of the additional services for vehicles (washing box, vacuum cleaner, water / air, etc.) ?: * Very bad Bad Normal Good Very good Do not know, no answer How do you consider the maintenance / cleaning of the facilities ?: * Very bad Bad Normal Good Very good Do not know, no answer Califique el servicio de venta de prensa escrita en las estaciones de servicio por relación calidad/precio: * Muy mala Mala Normal Buena Muy Buena No sabe/No contesta Califique el servicio de venta de refrescos en las estaciones de servicio por su relación calidad/precio: * Muy mala Mala Normal Buena Muy Buena No sabe/No contesta Califique el servcio de venta de aceites en las estaciones de servicio por relación calidad/precio: * Muy mala Mala Normal Buena Muy Buena No sabe/No contesta Califique el servicio de túnel de lavado en las estaciones de servicio por relación calidad/precio: * Muy mala Mala Normal Buena Muy Buena No sabe/No contesta En general, ¿cuál es la valoración de las estaciones de servicios? (siendo 1 la más baja y 5 la más alta): * 1 2 3 4 5 ¿Que otros productos o servicios podríamos ofrecerle?: * What product or service offered at the stations are you dissatisfied with ?: * Would you like to mention any aspect / idea that has not been mentioned before ?: * CECALMA, SA all rights reserved. c /. Blas Infante, 43 - Las Cabezas de San Juan (Seville) - 41730 - Telf: 95 587 14 89 - Email : juanpedrocalvente@cecalma.es