Menu CORES Certified, service-enriched properties become the heartbeat of the thriving communities in which they are built. OPERATION PATHWAYS Mission Operation Pathways seeks to transform affordable housing communities through innovative programs that engage, empower, and support residents to achieve the future they desire. Vision Through our work, we envision vibrant, collaborative communities where neighbors help neighbors and families thrive. Who We Are Operation Pathways, a subsidiary of The NHP Foundation (NHPF), has 25 years of experience providing programs and services to residents living in NHPF’s affordable housing communities. Operation Pathways approach to delivering quality programs and services is based on a philosophy that is resident-focused, impactful, innovative, and place-based. Resident services coordinators assess the strengths and needs of each community and provide or connect community members to opportunities that supports them in improving their quality of life. The coordinators represent Operation Pathways in each community and offer one-on-one individualized coaching to residents through a strength-based approach called Family-Centered Coaching. This empowers residents to overcome challenges and achieve their goals. Operation Pathways is a CORES-certified resident services provider and was the first resident services provider in the country to receive this distinction. CORES certification is awarded to affordable housing service providers based on the strength and quality of their infrastructure, systems, programs, and outcomes. What We Do Operation Pathways provides programs and services through four different pathways: Academic Achievement, Financial Stability, Healthier Living, and Aging in Place. Academic Achievement promotes ongoing education and training for children and adults leading to increased employment and scholastic opportunities. Healthier Living promotes activities and lifestyles that lead to physical, psychological, and emotional well-being. Financial Stability provides residents with sound financial practices that lead to increased incomes, decreased expenses, and the building of assets. Through Aging in Place, senior residents are engaged in activities and programs that encourage socialization, increase social support, improve awareness and education, and prevent elder abuse. Resident-Centered Approach Operation Pathways believes that all residents should have an active voice in making decisions that affect the quality of life in their own communities. Residents of NHPF properties are encouraged to organize and identify needs and issues facing their communities. Further, NHPF and Operation Pathways strive to work alongside residents to develop and propose community-based solutions which, when implemented, increase the quality of life of the community. At each property, there is an Operation Pathways Advisory Council, made up of residents to discuss the changing strengths and needs in the community and evaluate the programs and services offered by Operation Pathways. How We Measure Success Operation Pathways resident services coordinators collect resident demographic data, service output, and programmatic outcome data through various sources and techniques. Some of the primary methods are: 1) Resident Input: This is completed through surveys, in-person meetings, and grass root outreach. This feedback is gathered during office visits, community events, via phone, or by door- to-door outreach. 2) Program Participation Data: RSCs, at each site, track daily attendance and program data. RSCs document how many residents participate in one-on-one assistance or group program activities/events. 3) Program Outcome Measures: These measures are collected by RSCs or third-party program providers for our financial stability, healthier living, and academic achievement services. Tweets by nhpfoundation VIDEO Unconventional Affordable Housing: Yes! In My Back Yard RESIDENT VOICES Personal Accounts from Members of Our Communities READ MORE AFFILIATE PROGRAM READ MORE ARTICLE Battling Barriers to Affordable Housing by Laura Calugar READ MORE PRESS RELEASE Survey: Affordable Housing Stakeholders Analyze a Decade of Housing Policy READ MORE NHPF-AUTHORED ARTICLE In Pursuit of Housing that Works Harder for Veterans by Richard Burns READ MORE Search for: ABOUT US MISSION, VISION & VALUES WHO WE SERVE EXPERIENCE & COMMITMENT STRENGTHS & BELIEFS VIDEOS BROCHURES & REPORTS AWARDS NHPF AWARD RECIPIENTS THOUGHT LEADERSHIP WHO WE ARE TRUSTEES SENIOR OFFICERS MANAGEMENT TEAM MANAGERS CREATING COMMUNITIES ACQUISITION / PRESERVATION REDEVELOPMENT NEW CONSTRUCTION AFFILIATE PROGRAM ASSET MANAGEMENT PROPERTIES ENRICHING LIVES OPERATION PATHWAYS RESIDENT VOICES EXTERNAL AFFAIRS THOUGHT LEADERSHIP SURVEYS EVENTS FINANCIAL PARTNERS, DONORS & SPONSORS MEDIA CENTER ARTICLES NHPF-AUTHORED ARTICLES PRESS RELEASES VIDEOS BROCHURES & REPORTS AWARDS NHPF AWARD RECIPIENTS NEW YORK, HEADQUARTERS 122 East 42nd Street, Suite 4900 New York, NY 10168 • 646.336.4940 WASHINGTON, DC OFFICE 1090 Vermont Avenue, NW, Suite 400 Washington, DC 20005 • 202.789.5300 CHICAGO OFFICE 180 N. 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