THE HOME OF CONSIGNMENT 0 RETURNS POLICY - REFUNDS AND RETURNS If you are not 100% satisfied with your purchase you can return your Products at any time within fourteen (14) working days, beginning on the day after you received the Product(s). To return your Product you must inform us by emailing support@presentedby.com stating the order number quoted on your Dispatch Confirmation. You must return any Products which were ordered to us, in perfect original sale-able condition in the original packaging and with all tags attached. You will receive a full refund of the price paid for the Products. You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your Products via recorded or registered post. Your refund will be made by the method you used for payment as soon as possible and in any event within 14 days of us receiving your return. When returning an item to us, please ensure it is in its original packaging and do not remove or tamper with any labels/tags. Due to the limited availability of our products, we cannot hold stock for exchanges. If you are not 100% satisfied with your purchase then you may use our Refunds and returns policy as set out above. If you wish to purchase another item by way of an exchange, then you must submit a new order online, although please note that certain items may no longer be available due to the limited production runs of our products. How do I return an item? 1. Repack item/items being returned in original packaging with original labels and tags still attached. Labels must not have been cut off. (There must be no make-up, fake tan, deodorant marks, pet hairs or smell of cigarette smoke on clothes you wish to return). We won’t refund any item returned to us imperfect. Cancelled items must have internal packaging unopened. 2. Complete the ‘returns form’ which you received with your delivery, including reasons for return. 3. The method of delivery for returns is up to the customer. For your own security, a tracked method is advised. Please keep proof of postage as proof of your return for your records. 4. Once we have received your returned item, we will inspect it and you will be notified during this process with regard to the status of your request. Returns should be addressed to: Presentedby Unit 3 Sundon Business Park, Dencora Way, LU3 3HP United Kingdom YOUR ADDITIONAL STATUTORY RIGHT TO CANCEL THE CONTRACT If you are a customer in the EU or in Norway, Liechtenstein or Iceland, you have a statutory right to cancel any order you place with us within 14 days of receiving your order. This is an additional and separate right to our Refunds and returns policy (set out above). You may choose either method to return orders. If you are a non-EU customer, this cancellation right is not available to you. Please use our Refunds and returns policy. Details of your cancellation rights, and an explanation of how to exercise them, are provided on the Invoice. This provision does not affect your statutory rights. How much does it cost to return an item? The cost of your return depends on the method you choose to return the items to us. Please note: If your item is damaged or faulty, and it is the only item on your order, we will refund your postage costs. For faulty goods, Presentedby will only refund the cost of Royal Mail/Post office 2nd Class ‘signed for’ delivery. If you have kept any items from your Presentedby delivery, we will not be able to refund your postage. We will be entitled to recover any direct costs of having to recover products from you and in this instance, we may deduct such costs from the amount re-credited to you in the refund. How do I return a faulty item? If you have received a faulty item and would like a refund, please send us an email at support@presentedby.com Once we have confirmed receipt of your notification of faulty item email, please follow instructions in the above section ‘How to return an item’. We will examine the faulty product and be in touch with information of what refund you are entitled to via email. Please allow 14 days from the day the parcel is posted back to us for an update on your refund progress. Please note you cannot return items bought online in store. All refunds are processed via our head office and via your original payment method online or gift vouchers. How long will my refund take to be processed? When returning an item, we will email you with confirmation of your entitlement for a refund within 14 days from the day the parcel being received by us. Generally, this happens a lot sooner though! Faulty items will be refunded, including 2nd class delivery charges for sending the item. Please note, if there is more than the faulty item being returned at the same time, the delivery charge will not be refunded. We ask you to retain proof of posting for returned goods in the event that we do not receive them, as we will ask for this as proof of postage. Presentedby reserves the right to refuse a refund if you are unable to provide us with this documentation. How long will it take for my account to be credited with my refund? It can take up to 10 business days for the refund to be credited back to your original method of payment. Exchanging an item Unfortunately, we can only offer exchanges for the same item in another size. For all other ‘exchanges’ we are happy to process a refund if customers want to return an item using the guidelines above, and re-order an alternative item if they wish to do so, however the two transactions are separate. Cooling off period In addition to our returns policy, under the Distance Selling Regulations EU, you have fourteen working days (beginning the day after receipt of product) to cancel your purchase. Order cancellations must be made in writing to support@presentedby.com quoting your order number. In this case, we will provide a full refund given that the complete order is returned unused, with labels attached and in its original packaging. If we do not receive the cancelled items back within fourteen working days from the day after receipt of product, the refund process will be cancelled. Goods returned in an unreasonable condition will not be refunded but returned at the customer’s expense. ©2021 PRESENTEDBY. ALL RIGHTS RESERVED HOME ABOUT US PARTNERSHIPS COLLECTIONS BLOG FIND US VIP MEMBERS