0808 301 7065 Meet our experts Request a call back If you'd like us to call, please fill in your details CALL ME BACK All our advisers are experienced in financial services and will ensure your claim is handled with the utmost professionalism and care. Michelle Barrett Managing Director Having worked in financial services for over twenty years, Michelle has a clear understanding of the malpractice and pressure selling which has been a part of our banking culture for the past three decades. She has made it her mission to provide financial justice for customers of high st banks. Mark Carroll Operations Director Marks primary role is to ensure that our process, through the use of technology and hi-tech systems, provides our clients with an easy and stress-free claims process. Michael Jordan Head of Training and Development Michael has worked in senior management roles in banking with Barclays and NatWest. As a qualified independent financial adviser with over twenty five years experience, he is well placed to train and develop our teams to provide the best possible client experience. Vicki Hirshals-Fleming Head of Claims Administration Vicki has been with Goodwin Barrett since its inception. She has built up a wealth of knowledge around the claims process. It is Vicki’s responsibility to make sure we continue to deliver a high level of customer service. This involves liaising closely with all the banks to ensure claims are investigated in the quickest possible time whilst keeping our clients fully informed. Melanie Platt Head of Claims Analysis Melanie spent years checking the quality of advice given by financial advisers in banks. As part of a Compliance Unit it was her job to ensure advisers complied with the ‘best advice’ principles laid down by the FCA. It is now her job to make sure that any decisions made by the banks on claims submitted are checked and challenged to ensure we get the best possible outcome for our clients. Derek Welsby Senior Claims Adviser Derek has a background in regulated financial advice. He spent many years advising customers of high st banks like Halifax. He now deals with enquiries from those consumers who feel let down by previous financial dealings with their banks. Temidayo Aboderin Senior Claims Adviser Temi has built up her knowledge over a number of years at Goodwin Barrett and her warm and engaging style means our clients feel they can trust her to get them the best possible outcome. Anjan Chatterjea Senior Claims Adviser Anjan has spent over twenty five years in financial services at senior management levels with Barclays and HSBC. He has an in-depth knowledge of investment and pension products offered by banks and IFAs. He is now responsible for putting together the strongest possible case to give our clients the best chance of a successful outcome. Michael Reeder Senior Claims Adviser Michael has gained valuable experience as a Financial Planning Manager with HSBC and Halifax. Many of our clients have been mis-sold investments by these institutions – meaning Michael can quickly identify those people we may be able to help. Jo Moore Senior Claims Adviser Jo has many years experience working for high street banks dealing with investments and is the first point of contact for clients who are interested in reclaiming lost money as a result of inappropriate advice. Peter Ashworth Senior Claims Adviser Peter was previously a financial adviser with Lloyds and Nat West. This puts him in an ideal position to talk to our clients about the advice they were given. He has a good knowledge on the sales process adopted by the banks meaning he can help secure compensation when it is due. Scott Cam Senior Claims Adviser Scott has worked at Norwich Union and Royal London giving him a strong background on the types of products we talk to clients about. Chloe Hunt Senior Claims Adviser Chloe has developed her skills over the last few years at Goodwin Barrett. She has a good understanding of the claims process and combined with an in-depth knowledge on investment and pension products, she is able to put together a strong case for clients who are interested in reclaiming their lost money. Joanna Bird Senior Claims Adviser Joanna has a background in financial services and has been a complaint handler for the majority of her career. She is responsible for putting together the best possible case and using her experience to secure the right outcome for our clients. Jamie Shakeshaft Senior Claims Adviser Jamie has worked for Goodwin Barrett for a number of years. She has all the necessary skills to compile a claim which will best represent the clients circumstances and achieve the right outcome. Simon Motley Senior Claims Adviser Simon has had a lengthy career working for Barclays and HSBC in addition to a number of years as an IFA. He uses his experience to compile key claim points for our clients for both mis-sold investments and pensions. Samatha Mulroney Senior Claims Advisor Sam is another one of our advisers who has gained her experience by working in several departments at Goodwin Barrett. She now deals exclusively in putting together detailed reports outlining our case for compensation on behalf of clients. Andrew Howie Senior Claims Advisor Andrew is the first point of contact for anyone with a possible claim. He has all the necessary expertise to be able to guide clients through our simplified claims process. Stephen Allman Senior Claims Adviser Stephen is one of our pension claims specialists. He does a lot of work with claims that need to go to the Financial Services Compensation Scheme (FSCS). These involve claims against firms who may have mis-sold pensions and other investments but have since gone out of business. These are often complex cases that can take up to 12 months to get resolved. Typical claims involve SIPP pensions and transfers out of company schemes. Customer Stories We've helped thousands of people win compensation as a result of unsuitable financial advice. Previous I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them William Thornley from Bolton got back £21,400 from Halifax Next Figures shown are before the deduction of our fee. Goodwin Barrett Ltd Mikar Business Park Northolt Drive Bolton BL3 6NJ 0808 301 7065 enquiries@goodwinbarrett.co.uk Contact Us Terms & Conditions - Mis-sold Investment Terms & Conditions - Mis-sold Pension Pre Contract Information Complaints Privacy Policy Sitemap Request a call back CALL ME BACK Goodwin Barrett is a claims management company. You do not need to use a claims management company to make your complaint to your bank. If your complaint is not successful you can refer to the financial ombudsman service for free. Goodwin Barrett Ltd is authorised and regulated by the Financial Conduct Authority FRN: 830495 Company number 09294215 - Mikar Business Park Northolt Way Bolton BL3 6NJ. VAT registration number 198 9960 18, registered in England. Goodwin Barrett Ltd is registered with the Information Commissioner's Office under registration reference ZA085532.