PDF Products Solutions Resources Success Support Partners Company Contact us Blog HOME/PRODUCTS/CLICK-TO-CALL SOFTWARE: EGAIN CLICKTOCALL™ Click-to-Call Software: eGain ClickToCall™ When in need, customers look for real-time help Customers want real-time clarification and confirmation when they make important choices, purchases, or decisions. They want to speak with someone while browsing your website to answer a quick question before they commit. And at that point they do not want to call your 1-800 number and then have to start all over again. Your business, therefore, needs a way to offer crucial real-time help to customers while they are on your site. CONTACT US eGain ClickToCall™: Click-to-call software to boost sales and improve customer service eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service. It lets you call them over traditional voice channels like a land line or a mobile phone or, if the customer wants, you can speak with them over the computer. The call can be set up instantly or scheduled at a later time, based on the customer’s preference. And to handle the click-to-talk requests, you can leverage your existing contact center agent pool. Reduce shopping cart abandonment Shopping cart abandonment rates are as high as 88% now! Offer interactive voice assistance at the point of purchase, right when the prospect is experiencing indecision, to turn around the deal for you. Improve online conversion Help clients make significant decisions that could benefit from expert guidance in real-time, for example, during complex financial planning, while choosing healthcare options, or making insurance and large ticket purchases. Build your brand In the face of inevitable product commoditization and escalating pricing pressure, smart businesses are building brands on service differentiation. Forge an identity around excellent service. Clients who have received help from businesses with click-to-call support are delighted and spread the word among friends. FEATURES It can be offered as an “always on” option on your site or presented as a rule-based conditional offer when used with the offers management software, eGain Offers Customers can request immediate or scheduled callbacks Available on all browsers for site visitors Combine it with cobrowse for collaborative assistance CONTACT US Use the same telephone infrastructure for phone calls and click-to-call requests Enable click-to-call feature on specific web pages or the entire website Brand the click-to-call web form template to match your website look New, contemporary click to call interface Allows multiple entry point configurations within one department RESOURCES Solution overview Blog: Rumors of the demise of scheduled maintenance downtime are not exaggerated, thanks to eGain Cloud AlwaysOn™! Case study: Health Insurance Giant Prescribes eGain Customer Engagement Hub to Integrate Content, Channels, and Legacy Data Across Massive Multichannel Customer Base White paper: Five Transformational Innovations to Boost B2C Web Sales RELATED APPS eGain CallTrack eGain Chat eGain Cobrowse NEWSLETTER Keep up on our always evolving product features and technology. Enter your e-mail address and subscribe to our newsletter. SUBMIT ABOUT US Careers Investor relations Privacy Policy Cookie Policy Terms of Use CONNECT WITH US Contact Us Contact Support Community Forums FOLLOW US Copyright © 2021. eGain Corporation. All Rights Reserved. We use cookies to ensure you get the best experience on our website. Continued use of this website indicates your acceptance of our cookie policy. AcceptCookie Policy