Residential Commercial Appliances Safety About Contact PAY BILL Commercial Home/Commercial RATES BANK DRAFT FORM Government Deposits Existing Service $0 New Service $0 *Excess Flow Valve or Cut-Off Valve required on all new government services. Commercial Deposits Existing Service Deposit determined from highest usage in previous 24 month period, with deposit rounded down to the nearest $50.00. New Service Deposit is determined by DC Gas personnel based on 2 months of expected usage, with deposit rounded down to the nearest $50.00. *Excess Flow Valve or Cut-Off Valve required on all new commercial services. **Also, prior to and at anytime after the commencement of service, the District may require that the deposit be increased to the estimated amount of two month’s expected usage. Poultry Farm Deposits Per Poultry House $100 Deposits may be paid by the options listed below. Cash Deposit Utility Deposit Bond from an A rated bonding company Certificate of Deposit made payable to DeKalb-Cherokee Counties Gas District Standby Irrevocable Letter of Credit from a stable bank Priority and Interruptible Customer Deposits New or Existing Customers – DC Gas personnel will determine deposit based on 2 months of expected usage. Deposit will be rounded down to the nearest $50.00. Excess Flow Valve (EFV) or Cut Off Valve (COV) EFV installation on new service $75 COV installation on new service $200 EFV or COV installation for existing service $600 Service Charges due to non-payment Cut-off fee $20 Cut-on fee (if reconnected within 45 days) $20 Reconnect fee (if reconnected within 45 days to 1 year, $60 reconnect + $20 cut-on fee) $80 After hours turn on due to non-payment ($75 renewal charge + $20 cut-on fee) $95 Service Call Charges during regular business hours Summer off fee $15 Service call 30 minutes or less $15 Each additional hour $20 Service Call Charges after hours Service call 30 minutes or less $25 Each additional hour $35 After hours on $75 Return Check fee $36 for NSF Late Charges Bills rendered are payable on or before the due date reflected on the bill and if not paid within the period specified, shall be increased as follows: Gas services and supply, and all service charges – 10% Plumbing charges, customer incentive charges, and all other inventory items – 1.5% per month will accrue. Government customers will be exempt from the late charge. Automatic Escalation of Rate In the event the wholesale cost of gas to the District increases, such increase may be automatically passed on to the consumers being served on this rate, to be effective at the same time as the increase in wholesale cost. Adjustment of bill for variations in heat content of gas All measured volumes shall be adjusted by the average heat content of gas purchased by the District. Need Help? Our customer service team is ready to answer any of your questions! Call us at 256.845.3731 or email us and we'll get back with you as quickly as possible. DEKALB COUNTY LOCATIONS DeKalb-Cherokee Counties Gas District Main Office 1405 Gault Ave South Fort Payne, AL 35967 256.845.3731 Toll Free: 800.239.5606 Fort Payne Customer Service Center 1411 Chitwood Ave SE Fort Payne, AL 35967 256.845.8932 CHEROKEE COUNTY LOCATION Centre Customer Service Center 1401 W. Main St. Centre, AL 35960 256.927.5925 ACCEPTS PAYMENTS FOR DC GAS Collinsville Utilities 170 Main St. Collinsville, AL 35961 © DeKalb-Cherokee County Gas District | Policies