Loading [MathJax]/extensions/tex2jax.js ModelOps and MLOps Products Resources Company Request a Demo QBE Uses AI to Accelerate Claims Processing and Improve Customer Experience Business Goal Claims processing is one of the most impactful areas for customer satisfaction. QBE wanted to use AI to improve the customer experience for claims processing. Challenge AI models were developed to detect fraudulent claims, perform triage for classifying claims, and perform straight through processing for simple claims. QBE realized they needed automated model operations to ensure the reliability of the model decisioning as well as effectively manage the operational costs. Solution QBE used ModelOp Center to automatically deploy and manage the AI models for claims triage and fraud detection and integrate the model decisions with their claims application for expediting claims processing. Benefits Continuous monitoring provided accurate, compliant model execution and decisioning that was free of bias Faster claims processing at a lower operational cost Operational transparency for both customers and regulators Improved customer experience “ Productionizing AI initiatives with ModelOp Center has unlocked enormous potential.” – Dan Moore, Chief Operating Officer, QBE North America Share a copy with your colleagues. Download PDF We help our customers govern and scale their enterprise AI initiatives with ModelOps Contact Us for a Demo ModelOps and MLOps Product Monitoring Model Risk Industrialization Model Life Cycle Integrations eBooks Learning Documentation Contact Us Company Events Blogs News ROI Calculator Careers 2021 © ModelOp Forbes Technology Council Privacy Policy Hi. How can I help you today?