FIND YOUR NEW HOME BUYING WITH US OUR CUSTOMERS SCHEMES BE INSPIRED CHARITY CONTACT US FIND YOUR NEW HOME Development list by region HOME/ OUR CUSTOMERS OUR CUSTOMERS Building homes our customers love and happily live in for many years is at the heart of our entire business. Customer Care is fully embedded into our ethos, with growing HBF customer satisfaction ratings reflecting the hard work and effort that our colleagues put in every day. Our work continues to ensure every customer has an excellent experience of engaging with our business. WE'VE RECENTLY INTRODUCED: Increased communication with every customer as part of a new two-year journey. A mortgage retention scheme for customers – an industry-first for a major housebuilder. The Persimmon Way – an integral part of our customer care strategy which clearly defines an end-to-end build policy for all regional businesses. Independent Quality Inspectors for every business. In addition to this, 2021 will see the launch of an innovative new customer portal, providing an online resource for every new customer. PERSIMMON PLEDGE Right from the outset, we pledge to support our customers fully and work in partnership with them to make their dreams of homeownership a wonderful reality. You can read more about our Persimmon Pledge HERE IF YOU NEED TO GET IN TOUCH We’re committed to delivering the highest standards of customer service across all stages of the home-buying process. However, we understand that customers may need to get in touch if there’s a problem. Find out more about our Complaints Procedure HERE HELPFUL VIDEOS FOR NEW HOMEOWNERS Buying a new home is an exciting time, but you'll also have lots of questions. We've put together a handy selection of 'how-to' videos to help you get to know your new home. COMMITTED TO THE CONSUMER CODE As one of the UK’s largest homebuilders, we also believe it’s our responsibility to lead the way in adhering to strict industry guidelines and procedures, which is why we follow the Consumer Code for Home Builders. Specifically developed by the home-building industry, this Code makes the home-buying process fairer and more transparent for purchasers. How? By ensuring buyers know what levels of service to expect and are kept fully informed about their purchase and their consumer rights before, during and after they move in. How does the Code help? Ensures you’re treated fairly at all times Tells you what service levels to expect Gives you reliable information to aid decision-making Provides a speedy, low-cost dispute resolution scheme The Code applies to all homebuyers who have signed a reservation agreement for a new (or newly converted) home on or after the 1st April 2017 that has been built by a home builder registered with one of the home warranty bodies. LINKS RELATED TO THIS PAGE Handy how-to videos Emergency Persimmon Pledge Complaints procedure DOWNLOADS RELATED TO THIS PAGE Consumer code FINISHING TOUCHES Create a look that's as individual as you are. Add the finishing touches to your Persimmon home. Find out more SUPPORTING YOUR COMMUNITIES Our Community Champions programme was established in 2015 and has already donated more than £3 million to over 3,500 good causes across Great Britain. Every month whilst the programme is running, our 32 regional businesses together give away 64 donations of up to £1,000 each. It's easy to apply for your local good cause. Persimmon Homes is delighted to be joining forces with Team GB: the Great Britain and Northern Ireland Olympic Team run by the British Olympic Association, to give away an amazing £1 million to support children across England, Wales and Scotland. Building Futures Our hugely successful Community Champions programme has already donated more than £1 million to good causes in England, Wales and Scotland. Every month we give away 60 donations of up to £1,000 each to local groups and charities. Community Champions SHOWCASE YOUR STYLE Why not share your own photos on Instagram using #lovemypersimmonhome for a chance to win a £100 Next voucher. Visit our Facebook page for terms and conditions. #lovemypersimmonhome Powered by Curator.io FIND YOUR NEW HOME Development list by region Find your new home Buying with us Finishing Touches About Persimmon Our Customers Corporate Careers Leasehold News Privacy Policy Accessibility Emergency Cookies Modern Slavery Statement 2021 Consumer Code Terms & conditions Images shown are for illustrative purposes only. Elevations and treatments may vary. The prices shown are correct at the time of being published but are subject to change without prior notice, please contact our Marketing Suite for accurate price information. Site layouts are intended for illustrative purposes only, and may be subject to change, for example, in response to market demand, ground conditions or technical and planning reasons. Trees, planting and public open space shown are indicative, actual numbers and positions may vary. Site plans does not form any part of a warranty or contract. Further information is available from a site sales advisor. The dimensions shown are approximate and the precise measurements may vary. For full details on the HM Government-backed Help to Buy: Equity Loan scheme please visit www.helptobuy.gov.uk. Every effort has been taken to ensure the information provided here is accurate however, particulars regarding local amenities and their distances are for general guidance only. Where schools and other educational facilities are mentioned they are intended to highlight their distance from the development and don’t represent a guarantee of admission or eligibility. Travel times and distances assume journeys are made by car. Times are likely to vary according to travel conditions and time of day. Copyright 2021 Persimmon plc. All Rights Reserved. Persimmon plc, Registered Office: Persimmon House, Fulford, York UK, YO19 4FE. Registered in England No. 1818486