Customer Service areas closed for Thanksgiving Thursday, Nov. 25 and Friday, Nov. 26 Louisville Water Customer Service areas will be closed for Thanksgiving Thursday, Nov. 25 and Friday, Nov. 26. We will reopen Monday, Nov... Report a Main Break Pay My Bill (link is external) Contact Us My Account (link is external) About Us Procurement Translate Welcome to Louisville Water Company Providing high-quality drinking water since 1860. Report a Problem or Emergency Pay My Bill Bill Assistance Where We're Working Customer Service Learn With Us Drink With Us WaterTowerPark Work With Us Water Quality We are here to help Need help? You’re in the right place. We are available Monday through Friday to help you start or stop service, pay your bill, answer questions, and more. Customer Service Call Us 502.583.6610 888.535.6262 (Toll Free) Monday–Friday, 8 a.m. to 6 p.m. Visit Us 550 South Third Street Louisville, KY 40202 Monday–Friday, 8 a.m. to 4:30 p.m. 634 Conestoga Parkway Shepherdsville, KY 40165 Monday–Friday, 8 a.m. to 4 p.m. Closed for lunch from 1 to 1:30 p.m. Quick Links Billing and Payments Drops of Kindness Protect Your Home Adjustment Request Landlord Agreement New Accounts or Transfer of Service New Service Application Rates & Service Rules Temporary Water Service Meters Water Quality Self-Diagnostic Tool Louisville Water News November 24, 2021 Louisville Water, Local 1683 spread holiday cheer with Bikes or Bust November 23, 2021 A focus on the systems that deliver Louisville Pure Tap November 22, 2021 Add a refreshing twist to the holidays November 19, 2021 Sticking to the facts: water helps you stay healthy November 18, 2021 Twelve Days of Thanksgiving giveaway November 17, 2021 Meet Jordan Basham, Manager of Infrastructure Planning November 16, 2021 Meet Louisville Water’s newest ambassador See all news Call Us 502.583.6610 888.535.6262 (Toll Free) Monday–Friday, 8 a.m. to 6 p.m. Visit Us 550 South Third Street Louisville, KY 40202 Monday–Friday, 8 a.m. to 4:30 p.m. 634 Conestoga Parkway Shepherdsville, KY 40165 Monday–Friday, 8 a.m. to 4 p.m. Closed for lunch from 1 to 1:30 p.m. Connect with Us Sign Up for Our Newsletter Louisville Water Careers © 2003-2021 Louisville Water Company. All rights reserved. Privacy Statement Terms of Use Accessibility Data Policy Site by Net Tango (link is external)