Account Menu Call Us Saved Back to top Buy With Confidence Appointments Your Way Reserve & Buy Online Collection or Home Delivery Back You are here: Homepage > About Us > Customer Care 0 Saved Vehicles ABOUT US ENQUIRY SEARCH OUR USED CARS CONTACT US Vospers Customer Care As a family business, Vospers is committed to achieving excellent customer satisfaction, treating our customers fairly, in line with our Core Values of Care, Accountability, Performance, Respect, and Integrity. If you have experienced exceptional customer service at one of our dealerships; we would love to hear about it or in the event of a concern, please do not hesitate to provide us with your feedback. HOW TO PROVIDE FEEDBACK For all feedback relating to our staff, vehicle service and/or maintenance, sales and any other department internally to Vospers, please use the following as a guideline: IN PERSON Please make the nature of your feedback known to a member of our reception staff. You will then be guided to the Department Manager who will be able to deal with your feedback. If we can deal with this immediately, we will do so. If you have a complaint which cannot be resolved immediately by our management team (or within 3 working days), the manager will log your concerns on our customer feedback register as a part of our quality procedure, and they will allocate a unique Reference Number, an acknowledgement by e-mail or other durable medium will be issued.The department manager will continue to find a resolution and the complaint will then be overviewed by a Customer Service Advisor and/or the relevant Department Director if necessary. TELL US YOUR FEEDBACK If you would like to tell us about your Vospers experience, we would love to hear from you.We hope that all feedback will enable us to improve upon and continue to provide a first class service to all our valued customers.Please use the form at the bottom of this page. An acknowledgement of your feedback/complaint will be issued by e-mail. Reports will be requested from the relevant departments before we reply to you with a proposed resolution if it is regarding a complaint. If the dispute cannot be settled, we will refer you to The Motor Ombudsman, a CTSI certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR procedure. Further details can be found at www.themotorombudsman.org or alternatively you can contact their advice Line on 0843 910 9000. GIVING FEEDBACK IN WRITING Group Customer Relations Vospers Motor House Ltd Marsh Mills Retail Park Longbridge Road Plymouth PL6 8AY BY TELEPHONE (Main Switchboard) 01752 636363 - The Department Manager would welcome your feedback. COMPLAINTS RELATING TO INSURANCE and FINANCE PRODUCTS Vosper Motor House Limited is Authorised and regulated by the Financial Conduct Authority. Our FCA Register number is: 310773, our permitted business is arranging non-investment insurance contracts and consumer hire and credit brokerage. You can check this on the FCA's Register by visiting the FCA's website: www.fca.gov.uk/register or by contacting the FCA by phone on: 0800 111 6768. If you have any concerns or wish to make a complaint regarding an insurance or finance product we have discussed with you, please in the first instance write or telephone explaining your concerns. Mr Nicolas Vosper Marsh Mills Retail Park Longbridge Road Plymouth Devon PL6 8AY Tel. (Main Switchboard) 01752 636363 HOW WE WILL RESPOND We will respond to your concerns in writing within 3 working days. We have a maximum of 8 weeks to investigate and respond to your concerns in writing, normally this correspondence will outline details of our investigation and will represent our final decision. If you are unhappy with our decision you will, in the majority of cases have the right to refer the matter to the Financial Ombudsman Service. Further details will be provided in our acknowledgement letter. Our complaint handling conforms to the Consumer Rights Act 2015, ISO9001 and FSA requirements as set out in the FCA handbook and our Complaints Handling Procedures and Service Standards. For any other complaint, if a dispute cannot be settled, we will refer you to The Motor Ombudsman, a CTSI certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR procedure. OTHER CONTACT INFORMATION Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Tel: 0800 023 4567 Do you have a question or a query? Contact our customer service team today who will be delighted to help CONTACT US BACK TO TOP COMPANY INFO Registered in England No. 00496634 Registered Office: Vospers Motor House Ltd Marsh Mills Plymouth, PL6 8AY FINANCE INFORMATION Vospers Motor House Ltd are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority (310773). Finance is Subject to status. Guarantees/indemnities may be required. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. Please note: Vehicles not already in the UK when Brexit occurs may incur additional fees, tariffs, or other charges beyond our control. ABOUT VOSPERS Vospers Means Motoring in the South West. Vospers is one of the leading dealerships for new and used cars, vans and pick-ups in Devon and Cornwall with Ford, Peugeot, Renault, Dacia, Nissan, Fiat, Mazda, SEAT, Jeep, Alfa Romeo and Abarth. Our experienced, friendly and helpful sales teams in Plymouth, Exeter, Truro, Torbay and St. Austell will assist you every step of the way. Read More Privacy Statement Customer Care Modern Slavery Act Statement Tax Strategy Gender Pay Gap Data Preferences COVID-19 Risk Assessment Section 172 Statement © NetDirector ™ - Automotive Ecommerce change cookie settings This site uses cookies and related technologies for site operation, analytics and third party advertising purposes as described in our Privacy and Data Processing Policy. You may choose to consent to our use of these technologies, or further manage your preferences. To opt-out of sharing with third parties information related to these technologies, select "Manage Settings" or submit a Do Not Sell My Personal Information request. MANAGE SETTINGS ACCEPT RECOMMENDED