LOCAL SITES CONTACT TOOLBOX WEBSHOP SOLUTIONS SUPPORT KNOWLEDGE WORK AT FOSS ABOUT FOSS COVID-19 Service offerings Highly skilled and certified support engineers ensure that your solution is running at peak performance for maximum productivity. Introduction to FOSS Service FOSS aims to have a world-class integrated service organisation providing the best possible support to our customers all over the world. More than 300 dedicated service engineers and application specialists are ready to provide fast and effective support in every time zone. Watch this video to get a quick introduction to FOSS Service. Service organisation The industry’s best service coverage with more than 300 service engineers and application specialists operating from service sites in 28 countries. The fastest on-site response time to ensure low downtime for your solutions. Highly skilled and certified support engineers, ensuring that your solution is running at peak performance for maximum productivity. Next Prev 12345 Optimising the operation and the performance of your instruments FossAssure™/ FossAssure™ Pro Stay in control of quality and cost by monitoring instrument health and operating procedure compliance Optimise preventive maintenance activities and avoid unplanned downtime Avoid out-of-spec products and uncertainty by validating calibration accuracy (FossAssure™ Pro) LEARN MORE Introducing SmartCare™ Indisputable results you can build on SmartCare™ ensures indisputable results from your FOSS analytical solution. Uptime is safe-guarded and trouble-shooting alleviated, setting you free to do your job in pursuit of improved business performance. With a SmartCare™ service agreement you are: Always a step ahead Always ready to act Always improving LEARN MORE Installation & commissioning FOSS provides professional installation and commissioning services that ensure an optimal start with your new instrument. Hardware installation Calibration & software installation Training Commissioning Training We have a selection of training courses available, explaining how to operate and maintain your instrument optimally. The courses are conducted by experienced FOSS instructors and are designed to make sure you get the most out of your FOSS solutions. Courses include basic and advanced instrument maintenance, trouble-shooting and an introduction to calibration and application development. The training can either be arranged at a FOSS office or at your site (depending on the instrument and the facilities of your local FOSS office). Please contact us for specific available offerings for your instrument. Application and calibration support FOSS has the industry’s most skilled application and calibration support team, giving you the possibility to get professional guidance and support. Our expert Application specialists can deliver advanced calibration development to help you when developing new applications. In many cases we are also able to offer bespoke calibration development. Repair and maintenance In the annoying event of an instrument breakdown, we have the industry’s best response time to bring your instruments back up and running. We have extended phone support hours. It is easy and fast to book a service visit. If you want extra fast on-site response time we recommend you to sign a service agreement Spare parts and consumables on FOSS webshop During the lifetime of your instruments, you can rely on easy and fast delivery of spare parts, reagents, and other needed consumables. We hold an extensive stock of genuine FOSS parts which can be expedited to your site within 1-2 business days You can order reagents, consumables, parts and accessories at your convenience on our webshop FOSS offers delivery guaranteed of spare parts and consumables for 7 years after the instrument has been excluded from our product line. This promise protects your investment for many years. Please call us to discuss your options and pricing. Only FOSS can supply you with genuine FOSS parts. GO TO WEBSHOP Brochures and Papers Discontinued and obsolete products PDF, English End of life policy Brochure PDF, English FOSS Global Warranty Policy PDF, English ANALYTICS BEYOND MEASURE Contact FOSS Nils Foss Allé 1 DK-3400 Hilleroed Denmark Phone: +45 7010 3370 E-mail: info@foss.dk Webshop ABOUT Find your FOSS office Who is FOSS Careers Press Sustainability PRODUCTS All industries Dairy solutions Grain solutions Feed and forage solutions Meat solutions Wine and Beer solutions Raw Milk Testing solutions Laboratories solutions Digital Services Service solutions SUPPORT Report incident Contact Local Support Training Service offerings KNOWLEDGE Dairy Grain, flour and oil Feed and Forage Laboratories Meat Raw Milk Testing Wine and Beer LEGAL Privacy Policy Foss legal documents Terms of use Copyright Like most websites FOSS uses cookies. In order to deliver a personalised, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information. Read more. I AGREE