User account menu Home About Us Regulatory Affairs Scorecard Mega Menu Sidebar ACTIVE APPLICATIONS ARCHIVES SCORECARD CUSTOM INCENTIVE REPORTS MAJOR EVENTS Scorecard This Scorecard is a key part of the Ontario Energy Board’s (OEB) Renewed Regulatory Framework (RRF). It was developed to provide customers with information about four performance outcomes which Hydro Ottawa measures: customer focus, operational effectiveness, public policy responsiveness and financial performance. The Scorecard provides Hydro Ottawa’s performance outcomes for the most recent five years of available data (2016 – 2020). These measures were introduced in 2013. The Scorecard is designed to help our customers gain a better sense of how Hydro Ottawa is performing year over year. To provide further context on some of the results and trends provided, you may refer to the Management Discussion and Analysis (MD&A) section of the Scorecard. For more information and a description of the measures, please refer to the Ontario Energy Board’s Performance Measure Definitions and Frequently Asked Questions. You can also view all other Ontario distributor scorecards on the OEB’s Electricity Distributor Scorecard page. Should you have any related comments or questions, please contact regulatoryaffairs@hydroottawa.com. View Scorecard 2020 View an accessible version of the scorecard Archived Scorecards and MD&A 2019 Scorecard and MD&A 2018 Scorecard and MD&A 2017 Scorecard and MD&A 2016 Scorecard and MD&A 2015 Scorecard and MD&A 2014 Scorecard and MD&A 2013 Scorecard and MD&A WAS THIS PAGE USEFUL CONTAINER Was this page useful? Yes No Hydro Ottawa 2711 Hunt Club Road, PO Box 8700 Ottawa, ON K1G 3S4 Phone: (613) 738 6400 Fax: (613) 738 6403 MyAccount 🡥 Outage Centre How to Pay Your Bill Contact Us Stay Connected © 2021 Hydro Ottawa Limited Glossary Terms of Use Privacy Policy