BOOK NOW MENU FIND US ROUGE AT HOME PARTIES AFTERNOON TEA CHRISTMAS COVID-19 IMPORTANT INFORMATION Updated 19th July 2021 Whilst many restrictions have now been lifted, there are still some guidelines we will be following, alongside those relevant national restrictions for Wales. England Bookings can be made online for up to 12 people, including children, from any number of households. Wales Bookings can be made online for up to 6 people, including children, from any number of households. For all bookings of 13 or more (England), or 7 or more (Wales) then please email us using the button below, confirming the location, date, time and party size you require, and our group sales team will be in touch. We are not accepting bookings for outside areas (where available) specifically, so if you wish to sit outside, please add this in the booking notes when you book online or email us, and we will do our best to accommodate your request. EMAIL US Make sure you’ve signed up to our newsletter, and have selected your ‘favourite restaurant’ to be the first to hear all our news and offers. SIGN UP Frequently Asked Questions We appreciate that at times like these, you may have a few more questions than usual. So we have compiled the below list of questions and answers. Q: Do I have to book? A: Booking is always advised to avoid disappointment, but we will always accept walk-ins if capacity allows. Opening Hours vary by site, and typically last bookings will be 30 minutes before the closing time stated on our website. Q: Can I book a table for more than 6 people? A: In England, you can book an unlimited number, but for all bookings of more than 12 you will need to contact our group sales team. In Wales currently we are restricted to a maximum size of 6, so we may need to seat a larger group on separate tables with appropriate social distancing in place. Where you are sat on different tables, we do ask you remain seated and that you do not move between tables during your meal. For all such bookings email our Group Sales Team or contact the restaurant direct. Q: Can I book to dine outside weather permitting? A: We don’t take online bookings specifically for outside, but you can add in a booking note to request an outdoors table. Our teams will then try to accommodate this where possible, however we cannot guarantee this due to space, and weather permitting too! Q: How long do I get the table for? A: At busy times tables are allocated for 1h 30m for up to 3 people, 1h 45m for 4-6 people, and 2 hours for 7 or more – unless table time is limited by menu type e.g. Bottomless offers. Q: Do we have to provide our contact details for Test and Trace? A: When booking, the lead booker will need to provide their email address and phone number as part of our booking requirements. In England there is no longer a requirement for us to take contact details for the rest of your group. Q: What should we do when we arrive? A: On arrival, please wait to be greeted by a team member who will show you to your table. We have hand sanitiser stations available for you to use. Q: Do we need to wear face coverings? Will staff members be wearing face coverings? A: In England there will no longer be a requirement for you or our staff to wear face coverings, and it will be optional for all. Our staff will make their own personal choices, and therefore you may see some members of our team wearing them, and some choosing not to. In Wales you are required to wear a face covering, unless exempt, and our staff will be wearing coverings too. All guests in Wales must wear face coverings when moving around in our restaurants such as when entering, leaving, or using the toilets. Your face covering can be removed when sat at your table. Q: What payment methods do you accept? What about tipping? A: To help minimise contact in restaurant, we are encouraging contactless payments via card, apple pay or google pay. However, if none of these options work for you, we also accept cash payments. Centre Parcs locations will remain cashless. Regarding tipping, you will have the option to add a tip to your bill, alternatively you can tip in cash if you prefer. Please note, all customer cash tips and service charges are kept by restaurant employees in full. When tips or service charge are paid for by a credit card or debit card, we take a small 2.5% administration charge to cover bank fees, before distributing the remainder in full to our employees. Pre-paid Vouchers Pre-paid vouchers and gift cards If you have any queries regarding pre-paid vouchers or gift cards, then please email our Guest Experience Team. This includes pre-paid vouchers such as Groupon or Buy a Gift, our own gift cards, or Tesco Clubcard vouchers. 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