Footer UK File a Claim FAQ About Us Complaints Frequently Asked Questions For Three Insurance Customers What does Damage Cover cover? What does the Full Cover cover? How do I file a claim? How do I find my device's IMEI? How do I cancel my Three Insurance protection plan? How do I contact SquareTrade? How does SquareTrade 48h Depot Repair service work? How does SquareTrade Local Repair service work? How does the Next Day exchange service work? How does Same Day exchange work (Greater London area only)? How does On-site Repair work? Can I transfer my protection plan to someone else? I bought a new phone with a Three Insurance protection plan. When do I get the first bill? How do I turn off Find-My-iPhone anti-theft lock? How do I back up and restore my device to its original factory settings? For Amazon customer with a plan bought after March 17th, 2021 How do I file a claim? If I change my mind and no longer want the protection plan, can I cancel it? How do I submit a receipt or proof of purchase for my item? Can I transfer my protection plan to someone else? When I have a filed claim, what happens next? What happens if you cannot fix my item? What doesn’t the SquareTrade protection cover? Is there a limit to how many claims I can make? Does SquareTrade cover commercial use? Does SquareTrade cover my item if I’m travelling abroad? How can I make a complaint? How do I back up and restore my device to its original factory settings? Applicable to mobile devices For Amazon customer with a plan bought after October 8th 2018 How do I file a claim? If I change my mind and no longer want the protection plan, can I cancel it? How do I submit a receipt or proof of purchase for my item? Can I transfer my protection plan to someone else? When I have filed a claim, what happens next? What happens if you cannot fix my item? What is not covered with SquareTrade protection plan? Is there a limit to how many claims I can make? Does SquareTrade cover commercial use? Does SquareTrade cover my item if I’m travelling abroad? How can I make a complaint? How do I back up and restore my device to its original factory settings? For all other customers How do I contact SquareTrade? How do I file a claim? How do I submit a receipt or proof of purchase for my item? Can I transfer my protection plan to someone else? When I have filed a claim, what happens next? What happens if you cannot fix my item? What is not covered with SquareTrade protection plan? Is there a limit to how many claims I can make? Does SquareTrade cover commercial use? Does SquareTrade cover my item if I’m travelling abroad? How can I make a complaint? How do I back up and restore my device to its original factory settings? If you are buying a new mobile phone, you can recycle your old device with us for free Footer UK File a Claim FAQ About Us Complaints Contact Us Terms and Conditions UK Tax Policy Privacy Policy Legal Notifications Anti Modern Slavery Policy x This website uses strictly necessary cookies so that you can use the website, so that you remain logged in, for example, when you switch between pages. If you stay on this website, you agree to our use of strictly necessary cookies. If you would like further information or would like to change your cookie settings, please read the section on cookies in our privacy policy. If you disable strictly necessary cookies, some functions on this site may not work. Please note that we do not use cookies that are not strictly necessary, such as cookies for analytics purposes. SquareTrade Limited is authorised and regulated by the Financial Conduct Authority under registered number 538538. SquareTrade Limited Registered in England No. 7165194.