OUR PEOPLE OUR STORY LEARN TO BREW FAQ BLOG CONTACT US Shop/Login Your Business Blended Solutions Locations Brands Royal Cup, Inc. Privacy Policy LAST MODIFIED: JULY 1, 2013 Introduction Royal Cup, Inc. ("Company" or "we" or "us") respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website http://www.royalcupcoffee.com (collectively, our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information. This policy applies to information we collect: On this Website. In e-mail, text and other electronic messages between you and this Website. It does not apply to information collected by: Us offline or through any other means, including on any other website operated by Company or any third party; or Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. Children Under the Age of 13 Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at Royal Cup, Inc., 160 Cleage Drive, Birmingham, Alabama 35217, Attention: Privacy Officer; Telephone: 800-366-5836; E-mail: privacyofficer@royalcupcoffee.com. Information We Collect About You and How We Collect It We collect several types of information from and about users of our Website, including information: By which you may be personally identified, such as name, postal address, e-mail address, telephone number and credit card ("personal information"); That is about you but individually does not identify you, such as the services that you use, how you use them, user-specific information on what pages you access or visit, and information that you provide, such as survey information and/or site registrations; About your internet connection, the equipment you use to access our Website and usage details. We collect this information: Directly from you when you provide it to us. Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies. Information You Provide to Us. The information we collect on or through our Website may include: Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or requesting further services. We may also ask you for information when you report a problem with our Website. Records and copies of your correspondence (including e-mail addresses), if you contact us on-line. Your responses to surveys that we might ask you to complete for research purposes. Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website. Your search queries on the Website. You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. Usage Details, IP Addresses, Cookies and Other Technologies. As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions and patterns, including: Details of your visits to our Website, including traffic data, location data and other communication data and the resources that you access and use on the Website. Information about your computer and internet connection, including your IP address, operating system and browser type. The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to: Estimate our audience size and usage patterns. Store information about your preferences, allowing us to customize our Website according to your individual interests. Speed up your searches. Recognize you when you return to our Website. The technologies we use for this automatic data collection may include: Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information below. Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). How We Use Your Information We use information that we collect about you or that you provide to us, including any personal information: To present our Website and its contents to you. To provide you with information, products or services that you request from us. To fulfill any other purpose for which you provide it. To provide you with notices about your account. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. To notify you about changes to our Website or any products or services we offer or provide though it. To allow you to participate in interactive features on our Website. In any other way we may describe when you provide the information. For any other purpose with your consent. Disclosure of Your Information We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy: To our subsidiaries and affiliates. To contractors, service providers and other third parties we use to support our business. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Royal Cup, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Royal Cup, Inc. about our Website users is among the assets transferred. To fulfill the purpose for which you provide it. For any other purpose disclosed by us when you provide the information. With your consent. We may also disclose your personal information: To comply with any court order, law or legal process, including to respond to any government or regulatory request. To enforce or apply our Terms of Use, http://www.royalcupcoffee.com/terms-conditions. To enforce or apply other agreements, including for billing and collection purposes. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Royal Cup, Inc., our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Social Media We uses a variety of social media options to communicate and interact with our customers and the public. These sites and applications include popular social networking and media sites. To better engage the public in ongoing dialog, we currently use Facebook and Twitter platforms and may add other platforms and media in the future. We do not exclusively operate or control these third party websites, and when interacting with us on those websites, you may reveal certain personal information to us or to third parties. Except when we use your personal information to respond to your specific message or request, we will not use, share, or retain your personal information from social media platforms We currently have the following social media accounts: Facebook: Main Page: https://www.facebook.com/?ref=logo#!/pages/Royal-Cup-Coffee/112502408786722 Twitter: https://twitter.com/RoyalCup The Facebook privacy policy is available at: http://www.facebook.com/policy.php. The Twitter privacy policy is available at: http://twitter.com/privacy. Choices About How We Use and Disclose Your Information We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Promotional Offers from the Company. If you do not wish to have your e-mail address/contact information used by the Company to promote our products or services, you can opt-out by sending us an e-mail stating your request to privacyofficer@royalcupcoffee.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions. Accessing and Correcting Your Information You can review and change your personal information by sending us an e-mail at privacyofficer@royalcupcoffee.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use. Storage and Retention of Personal Information We insure that personal information is safeguarded against loss, access, use, modification, disclosure or other misuse. All commercially reasonable steps are taken to prevent unauthorized use or disclosure of your personal information. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws, and your consent to such purpose remains valid after termination of our relationship with you. Your California Privacy Rights California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacyofficer@royalcupcoffee.com or write us at: Royal Cup, Inc., 160 Cleage Drive, Birmingham, Alabama 35217, Attention: Privacy Officer; Telephone: 800-366-5836. Data Security We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. Consent to Electronic Notice if there is a Security Breach If We are required to provide notice of unauthorized access of certain security systems, you agree that We may do so when required or voluntarily by posting notice on the Website or sending notice to any e-mail address we have for you, in our good faith discretion. You agree that notice to you will count as notice to any other individual for whom you are acting and agree to provide the notice to any such individual. Changes to Our Privacy Policy It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes. Contact Information To ask questions or comment about this privacy policy and our privacy practices, contact us at: Royal Cup, Inc., 160 Cleage Drive, Birmingham, Alabama 35217, Attention: Privacy Officer or at our E-mail address: privacyofficer@royalcupcoffee.com or via our toll-free number: 1-800-366-5836 Sign up to hear about the latest news, information, and offerings first. 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