IGEL support IGEL contact person IGEL references IGEL News IGEL contact IGEL partner IGEL News Newsletter 02/2012 IGEL Support An error message in the mask, who doesn't know what is going on now. The adrenaline level in the blood rises immediately, because work should not stop. While you are looking for / reaching for the support number, try to remember the last step, the colleague is already giving you a tip, your phone rings. A short time later you can go back to your error message. What now? Call, send an e-mail or try to fix the problem yourself? Our support team will be happy to assist you! The first level supportis your first point of contact for all support questions. Each employee is responsible for their complete recording including all necessary additional information. It goes without saying that all colleagues are instructed to give priority to cases that are time-dependent or related to submission deadlines. We endeavor to clarify application problems with the application as quickly as possible. And this is where we depend on your help: The more "specific" you tell us which error message you have received, the faster our support team can react. In the manual for support inquiries you will find all the details that are necessary to enable rapid processing. Time constraints and the hectic pace of everyday life often leave the manual unused. That's why we have one for youOne-page guide for writing support requests created. This does not replace the classic manual, but should not be missing as a "cheat sheet" on any user workstation. If you send us a fully formulated support request (see guidelines) with all the key data of the problem, ideally by email , you enable us to act quickly without time-consuming queries. In addition to classic support activities, our support team is of course also available for user questions and expansion requeststo disposal. When it comes to user questions, a distinction must be made between an “IGEL”, i.e. software request, and a “technical”, i.e. tax law request. Basically, our employees are not authorized to provide tax information, here YOU are the specialist . For software inquiries, we are happy to provide support by phone or email or provide instructions. However, we ask for your understanding that longer explanations or a complete introduction to the product, i.e. inquiries with a training nature, will be charged as such or that training will be offered by employees . Expansion requestscan of course be directed to support. The most precise requirement possible should be formulated here. Our product management then creates an exact specification of the desired extensions for the programming in order to be able to cover your special customer needs. Extension requests are offered as individual programming. The employees of the technology department, Ms. Evelyn Mader-Masopust and Mr. Alexander Hofsommer are your contact point for all technical inquiries. IGEL-specific areas (e.g. hardware requirements, IGEL installations, etc.) are given priority. Of course, we are also happy to help with other technical issues (e.g. MS Office, data backup, etc.). The technical support is not included in the IGEL maintenance contract and will be charged according to the actual effort or according to a previous written order / order. Please send your support request to supportwt@igel.at , this will be assigned to the respective employee after it has been recorded. Please also note our product sheets on our innovations ! IGEL News 02/2012 [pdf, 353kb] WT_IGEL Profiler [pdf, 1016kb] powered by CountIT WT_IGEL Workflow Management [pdf, 1409kb] WT_IGEL Portal 24/7 [pdf, 239kb] REAL_IGEL Asset Management [pdf, 1519kb] REAL_IGEL Workflow Management [pdf, 1343kb] Support inquiries manual [pdf, 737kb] Checklist support request [pdf, 55kb] Printable version IGEL support staff from left to right: Zuzana Mitrova, Daniela Tomassovits, Ruben Bunka, Bianca Leitner, Alexander Hofsommer, Bernd Artaz, Dr. Harald Stelzl, Raphael Knopper, Mag. (FH) Ivana Krenstetter, DI Kay Grobarcik, Evelyn Mader-Masopust To contact form Email office@igel.at Campus 21 - Business Park Wien Süd - Tel +43 2236 / 3080-0 - Fax +43 2236 / 3080-3333 start > IGEL SOFTWARE GMBH > Thursday, November 30, 2017