COVID-19 About News Investors Careers Search In Repayment New to Navient Military Benefits Money & Finances For School Aid Offices CONTACT US Select the program or topic you need to contact us about. If you don’t know your loan program, log in to your account and view your loan types on your Account Summary. The information here includes toll-free numbers, hours of operation, and payment addresses. Paying Online – Log in to your account for the fastest way to make a secure payment. You’ll need your bank account information to make an Electronic Funds Transfer. Paying by Debit Card – On this page, select your loan program and call the toll-free number. Then say “Make a Payment” and follow the automated system prompts. Paying by U.S. Mail – On this page, select your loan program for the payment address. Be sure to include your remittance slip and write your full account number on your check. Include any special instructions on a separate piece of paper. FFELP and HEAL Student Loans U.S. Department of Education Student Loans Private Student Loans For Military Service Members For School Aid Offices Other Contact Information Tips for Calling Our Automated System Our interactive phone system is designed to help you get to the information you’re looking for quickly and easily. Best of all, it’s available when you are — 24/7/365! Here’s a few tips to get you started— Tell us how we can help When prompted, tell us in a few words how we can help and we’ll get you to the right place. For example, if you’d like to make a payment, say “make a payment,” or if you need help with your password, just say “password.” Have your information ready To verify your identity, we will ask for your SSN or account number. You can find your 10-digit account number on Navient correspondence such as your monthly statement. Use our self-service options You got this! Make a payment, hear your account balance, or reset your password on your own. It’s fast and easy. No pen? No worries Multi-tasking? Don’t worry — we can text you information, such as your payment confirmation number, current balance information, and where to send your payments. Access your account and we’ll help you navigate Our phone system can send you links to take you directly where you need to go in your Navient.com account (you’ll need to log in first). We can also email you links to repayment options, forms, and other information you’re seeking. For example, say “repayment options,” “loan forgiveness,” “consolidation,” or “Auto Pay” — we’ll take it from there. COVID-19 SITEMAP NEWS INVESTORS CAREERS ABOUT Values & People Products & Services Social Responsibility Trust & Security IN REPAYMENT Federal Student Loans Private Student Loans Taxes & Interest Credit Reporting Managing Your Account About Payments Forms NEW TO NAVIENT MILITARY BENEFITS MONEY & FINANCES FOR SCHOOL AID OFFICES StudentAid.gov © 2021 Navient Solutions, LLC (NMLS #212430). All rights reserved. Navient and the Navient logo are registered service marks of Navient Solutions, LLC. Navient Corporation and its subsidiaries, including Navient Solutions, LLC, are not sponsored by or agencies of the United States of America. Terms of Use Protecting Your Privacy California Privacy Rights Social Media Policies Accessibility About Our Ads CONTACT US