Hearing Products Partners Support Privacy Policy Bellman & Symfon’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Bellman & Symfon anytime you interact with Bellman & Symfon, such as when you visit our website, when you purchase Bellman & Symfon products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Bellman & Symfon, and we go to great lengths to protect it. Why we collect personal information We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, updates, special offers, and events that you might like to hear about. What information we collect and how we may use it There are a number of situations in which your personal information may help us give you better products. For example: We may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. When you interact with Bellman & Symfon, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences. We also collect information for market research purposes to gain a better understanding of our customers and thus provide more valuable service. We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Bellman & Symfon’s products. Publicly displayed information is public If you use a bulletin board or chat room on a Bellman & Symfon website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Bellman & Symfon is not responsible for the personally identifiable information you choose to submit in these forums. When we disclose your information Bellman & Symfon takes your privacy very seriously. Bellman & Symfon does not sell or rent your contact information to other marketers. With our service providers, vendors, and strategic partners There are also times when it may be advantageous for Bellman & Symfon to make certain personal information about you available to companies that Bellman & Symfon has a strategic relationship with or that perform work for Bellman & Symfon to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Bellman & Symfon’s policies, except if we inform you otherwise at the time of collection. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. How we protect your personal information Bellman & Symfon takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Internet Explorer, Safari, Google Chrome or Firefox. Kids Bellman & Symfon do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Bellman & Symfon purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Bellman & Symfon and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. Cookies and other technologies As is standard practice on many corporate websites, Bellman & Symfon’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Bellman & Symfon will not use the information collected to market directly to that person. Our companywide commitment to your privacy As we said, Bellman & Symfon takes protecting your privacy very seriously. To make sure your personal information is secure; we communicate these guidelines to Bellman & Symfon’s employees and strictly enforce privacy safeguards within the company. Links Bellman & Symfon’s website has links to the sites of other companies. Bellman & Symfon is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Privacy questions If you have questions or concerns about Bellman & Symfon’s Customer Privacy Policy or data processing, please contact us. Bellman & Symfon may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy. Last updated Jan 17, 2013 © 2013 Bellman & Symfon AB. All rights reserved. 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