Search Home About Business areas Innovation Sustainability Downloads News Careers Contact Terms and conditions of use Introduction These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions) and Allmed Medical Care Holdings Ltd, the owner of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, User or Users means any third party that accesses the website and is not either (i) employed by Allmed Medical Care Holdings Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Allmed Medical Care Holdings Ltd and accessing the Website in connection with the provision of such services. You must be at least 18 years of age to use this Website. By using this Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age. Intellectual property and acceptable use All content included on the Website, unless uploaded by Users, is the property of Allmed Medical Care Holdings Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission. You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Allmed Medical Care Holdings Ltd. Prohibited use You may not use the Website for any of the following purposes: In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website; In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner. Privacy Policy & Cookies Policy Use of this Website is also governed by our Privacy Policy and Cookies Policy. To view the Privacy Policy and Cookies Policy, scroll below. Availability of the Website and disclaimers Any online facilities, tools, services or information that Allmed Medical Care Holdings Ltd makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and /or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Allmed Medical Care Holdings Ltd is under no obligation to update information on the Website.. Whilst Allmed Medical Care Holdings Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers. Allmed Medical Care Holdings Ltd accepts no liability for any disruption or non-availability of the Website. Allmed Medical Care Holdings Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. Limitations of liability Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misinterpretations; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Allmed Medical Care Holdings Ltd accepts no liability for any of the following: any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; loss or corruption of any data, database or software; any special, indirect or consequential loss or damage. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version. These terms and conditions together with the Privacy Policy and Cookie Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions. If any court or competent authority finds that any provision of these terms and conditions (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected. Unless otherwise agreed, no delay act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. Allmed Medical Care Holdings Ltd details Allmed Medical Care Holdings Ltd is a company incorporated in England and Wales with registered number 07966208 whose registered address is 6 New Street Square, London, EC4A 3LX and it operates the Website www.allmedgroup.com. The registered VAT number is GB 177361487. You can contact Allmed Medical Care Holdings Ltd by email on info@allmedgroup.com. Privacy Policy We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use, destroy and share your personal information. It also explains your rights in relation to your personal information and ‘How to contact us’ or appropriate supervisory authorities in the event you have a complaint. We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. Key terms It would be helpful to start by explaining some key terms used in this policy: Allmed Group, we, us, our Allmed Medical Care Holdings Limited and our group companies Personal information Any information relating to an identified or identifiable individual Special category personal information Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership Genetic and biometric data Data concerning health, sex life or sexual orientation Personal information we collect about you We may collect and use the following personal information about you: your name and contact information, including email address and telephone number and company details Information to enable us to check and verify your identity, eg your date of birth your gender information, if you choose to give this to us your billing information, transaction and payment card information your professional and business life data your personal life data your professional online presence, eg LinkedIn profile information to enable us to undertake credit or other financial checks on you information about how you use our website, IT, communication and other systems your responses to surveys, competitions and promotions This personal information is required to provide products and/or services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing products and/or services to you. How your personal information is collected We collect most of this personal information directly from you—in person, by telephone, messaging or email and/or via our website. However, we may also collect information: from publicly accessible sources, eg Companies House; directly from a third party, eg: – sanctions screening providers; – credit reference agencies; – customer due diligence providers; from a third party with your consent, eg your bank from cookies on our website—for more information on our use of cookies, please see our cookies policy via our IT systems, eg: – door entry systems and reception logs; automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems; How and why we use your personal information Under data protection law, we can only use your personal information if we have a proper reason for doing so, eg: to comply with our legal and regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests or those of a third party; or where you have given consent. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. The table below explains what we use (process) your personal information for and our reasons for doing so: What we use your personal information for Our reasons To provide products and/or services to you For the performance of our contract with you or to take steps at your request before entering into a contract To prevent and detect fraud against you or Allmed Group For our legitimate interests or those of a third party, ie to minimise fraud that could be damaging for us and for you Conducting checks to identify our customers and verify their identity Screening for financial and other sanctions or embargoes Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, eg under health and safety regulation or rules issued by any applicable regulator To comply with our legal and regulatory obligations Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies To comply with our legal and regulatory obligations Ensuring business policies are adhered to, eg policies covering security and internet use For our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures so we can deliver the best service to you Operational reasons, such as improving efficiency, training and quality control For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service for you Ensuring the confidentiality of commercially sensitive information For our legitimate interests or those of a third party, ie to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service for you Preventing unauthorised access and modifications to systems For our legitimate interests or those of a third party, ie to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations Updating customer records For the performance of our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products Statutory returns To comply with our legal and regulatory obligations Ensuring safe working practices, staff administration and assessments To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you Marketing our products and services to: —existing and former customers; —third parties who have previously expressed an interest in our products or services; —third parties with whom we have had no previous dealings. For our legitimate interests or those of a third party, ie to promote our business to existing and former customers Credit reference checks via external credit reference agencies For our legitimate interests or those of a third party, ie to ensure our customers are likely to be able to pay for our products and services External audits and quality checks, eg for ISO or Investors in People accreditation and the audit of our accounts For our legitimate interests or a those of a third party, ie to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations The above table does not apply to special category personal information, which we will only process with your explicit consent. Promotional communications We may use your personal information to send you updates (by email, text message, telephone or post) about our products and/or services. We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly. We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside the Allmed Group for marketing purposes. You have the right to opt out of receiving promotional communications at any time by: contacting us at gdprcompliance@allmedgroup.com using the ‘unsubscribe’ link in emails. We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business. Who we share your personal information with We may routinely share personal information with: companies within the Allmed Group; third parties we use to help deliver our products and/or services to you, eg payment service providers, warehouses and delivery companies; our distributors, sales agents and representatives; other third parties we use to help us run our business; third parties approved by you; credit reference agencies; our insurers and brokers; our banks; our professional advisors and consultants. We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also ensure that our contracts with service providers limits their use of your personal information to provide services to us and to you. We may also share personal information with external auditors, eg in relation to ISO or BSI accreditation and the audit of our accounts. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may also need to share some personal information with other parties, such as potential buyers of, or investors in, some or all of our business, and their or our respective funders and advisors, or during a restructuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations. Where your personal information is held Information may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’). Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Transferring your personal information out of the EEA’. How long your personal information will be kept We will keep your personal information while you or the organisation at which you work have an account with us or we are providing products and/or services to you or such organisation. Thereafter, we will keep your personal information for as long as is necessary: to respond to any questions, complaints or claims made by you or on your behalf; to show that we treated you fairly; to keep records required by law. We will retain your personal information for as long as is necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. Further details can be provided on request. See ‘How to contact us’below. Transferring your personal information out of the EEA To deliver products or services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg: with members of our group outside the EEA; with your and our service providers located outside the EEA; if you are based outside the EEA. where there is an international dimension to the products and/or services we are providing to you. These transfers are subject to special rules under European and UK data protection law. Non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. If you would like further information please contact us (see ‘How to contact us’ below). Your rights You have the following rights, which you can exercise free of charge: Access The right to be provided with a copy of your personal information (the right of access) Rectification The right to require us to correct any mistakes in your personal information To be forgotten The right to require us to delete your personal information—in certain situations Restriction of processing The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data Data portability The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations To object The right to object: —at any time to your personal information being processed for direct marketing (including profiling); —in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests. Not to be subject to automated individual decision-making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please: email, call or write to us—see below: ‘How to contact us’; and let us have enough information to identify you, eg your full name and address; let us have proof of your identity and address (if requested by us); let us know what right you want to exercise and the information to which your request relates. Keeping your personal information secure We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. How to complain We hope that we can resolve any query or concern you may raise about our use of your information. The General Data Protection Regulationalso gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at: https://ico.org.uk/concernsor telephone: 0303 123 1113. Changes to this privacy policy This privacy notice was last updated on 30 May 2018. We may change this privacy notice from time to time—when we do we will inform you via our website or other means of contact such as email where the changes are material. How to contact us Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you. Our contact details are shown below: Our contact details GDPR Compliance Allmed Group Building 11 Chiswick Business Park 566 Chiswick High Road London W4 5YS gdprcompliance@allmedgroup.com 00 44 20 3909 9252 August 2018 Cookies Policy Use of cookies A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and other online tracking devices such as, eg action tags, local shared objects (‘flash cookies’), single-pixel gifs, Google Analytics on this website to: recognise you whenever you visit this website; obtain information about your preferences, online movements and use of the Allmed website; carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and/or customer requirements and interests; target our marketing and advertising campaigns and those of our partners make your online experience more efficient and enjoyable. The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer, or other electronic device, such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us. In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested. Consent— (notification on home page) There is a notice on our home page which describes how we use cookies and which also provides a link to our website privacy policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this website cookie policy and our website privacy policy. Third-party cookies We work with third party suppliers who may also set cookies on our website, for example (eg Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content). These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below. Description of cookies The table below provides more information about the cookies we use and why: Name of cookie Purpose for the cookie Strictly necessary cookies These are cookies that are required for the operation of our website. Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. How to turn off cookies If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/ VAT No. GB 177361487 Company No. 07966208 © 2017 Allmed Medical Care Holdings Limited. All rights reserved. Building 7, Chiswick Park 566 Chiswick High Road London W4 5YG Useful links About Business areas Innovation Contact News Legal What would you like to do? Request a brochure Speak to one of the Allmed Team SUBMIT