James River Group HoldingsJRG Reinsurance Company Ltd.James River Insurance CompanyFalls Lake InsuranceJames River TPA Services Loss Control Services / Loss Control WHAT IS LOSS CONTROL? Loss Control's goal is to understand our customer's business needs and safety objectives in order to aid and support them in successful risk management practices. Our Loss Control team stands ready to evaluate your risks, provide risk management solutions, and loss control services to ensure your business continues to grow and prosper. Please register and review our interactive Loss Control Training Website. You will have unlimited access to over 600 high-quality videos to satisfy your safety and compliance training needs, including but not limited to: contractor and construction safety, human resources topics, OSHA compliance, DOT, transportation safety, home health care, and workplace safety. LOSS CONTROL SITE Training Network Now To access the Loss Control site, please fill out form below and email it to LossControlTraining@FallsLakeIns.com. The request will be reviewed and our helpdesk personnel will contact you to provide your user information. Loss Control Site Enrollment Form Contact Loss Control Copyright 2021 by Falls Lake Insurance (a James River Group Company) | Privacy Statement | Terms Of Use

James River Group HoldingsJRG Reinsurance Company Ltd.James River Insurance CompanyFalls Lake InsuranceJames River TPA Services Program Claims Claims / Program Claims Claims Contact Information By Mail Claims Department Falls Lake Insurance Company P.O. Box 97308 Raleigh, NC 27624-7308 By E-mail program-claims@fallslakeins.com By FAX (888) 629-5821, Attention: Claims Department By Phone (866) 459-1349 Reporting a Claim Contact your agent New claims should be reported immediately or no later than five business days to your agent by fax, email or phone. The information needed when reporting a claim: Insured Information: Policy number, telephone number and company contact. Incident Information: Date and time of incident, location of incident, witness names, and person to whom the incident was reported. Injured parties information:Other Parties Involved, Name, date of birth and occupation at the time of injury. Copyright 2021 by Falls Lake Insurance (a James River Group Company) | Privacy Statement | Terms Of Use