Irish Water SET YOUR LOCATION Toggle Search Overlay Overlay Our customer commitment Irish Water's Customer Commitment helps to ensure we meet your expectations every time you communicate with us. A number of documents have been published to outline this communications process. Back to Homepage Pages in this current level About Us Pages in this current level Our customer commitment About Overview About Irish Water Appropriate Assessment Determination Careers Compulsory Purchase Order Freedom of information Model publication scheme Our customer commitment Procurement Research and Innovation Sponsorships The Story of Water We are committed to providing an excellent service to our customers that meets your evolving needs and requirements, while taking into account the challenges we face with Ireland's dated water/wastewater system. Irrespective of the form of communication used, we will always listen to your feedback. Policies Privacy Notice Cookie Policy Social Media Policy Accessibility Statement First Fix Repair Policy Domestic Customer Charter Domestic Customer Charter Codes of Practice Domestic Communications Code of Practice Domestic Metering Code of Practice Domestic Billing Code of Practice Vulnerable Customer Code of Practice Domestic Network Operations Code of Practice Domestic Complaint Handling Code of Practice Business Customer Codes of Practice Charges Irish Water Charges Plan Terms and Conditions The Irish Water Domestic Terms and Conditions for Water Services below were approved by the Commission for Regulation of Utilities (CRU) on 17 February 2015. Water and Wastewater Connection Agreement Terms and Conditions Website Terms and Conditions Terms and Conditions for Water Services Purchase Order Terms and Conditions Universal Design Universal Design Report First Fix Leak Repair Scheme Irish Water’s First Fix Leak Repair Scheme policy document outlines the administration of the scheme including the eligibility criteria and the process to avail of a free leak investigation and repair. The policy was approved by the Commission for Regulation of Utilities (CRU) on 5th August 2015. Domestic First Fix Leak Repair Scheme Policy Document Incident Management and Emergency Response Incident Management and Emergency Response CUSTOMER CARE Twitter - @IWCare Contact RESOURCES Freedom of information Model publication scheme Terms & conditions Privacy notice Cookie policy Manage cookies Procurement Accessibility COMPANY About us Customer commitment Research and innovation Press office Access officer Careers SWITCH LANGUAGE Switch to Gaeilge Part of Ervia Group Follow us on Twitter Join us on Facebook Follow us on LinkedIn Subscribe to our YouTube Irish Water is a designated activity company, limited by shares. Registered Office: Colvill House, 24-26 Talbot Street, Dublin 1 | Copyright © 2019 Irish Water. All rights reserved. Registered in Ireland No.: 530363 Cookie preferences We use your information, collected through cookies, to improve your experience of our website, analyse how you use it and, if you choose to accept all cookies, show you relevant ads. Only the absolutely necessary cookies will run in order to operate this session for you. You do not have to accept all of the cookies used by our website. Manage Accept All