Creating value with intelligent solutions (SM) HOME WHY OCTIA SERVICES & SOLUTIONS BLOG RESOURCES ABOUT CONTACT Blog Is your VoIP system being hacked? November 19th, 2021 Octia Corporation Many businesses have switched from traditional phone systems to a Voice over Internet Protocol (VoIP) system. This is because VoIP offers more benefits including cost reduction, mobility, and scalability. But just like any device that’s connected to the internet, VoIP phones can be at the receiving end of a cyberattack. Here’s how you can tell […] READ MORE 5 Vital VoIP measures to implement November 2nd, 2021 Octia Corporation Voice over Internet Protocol (VoIP) technology is a flexible, scalable, and highly efficient communication solution that more and more modern businesses are relying on. However, a large user base makes VoIP an attractive cybercrime target, which means VoIP users face increasing risks. Here are five effective security measures you can implement to protect your business’s […] READ MORE Increase VoIP uptime with these tips October 15th, 2021 Octia Corporation A reliable, efficient, and effective telecommunications system is critical to your ability to generate and nurture leads, communicate with vendors, and provide top-notch customer service. If that system were to break down, even for just a day, you could suffer significant losses in productivity, profits, and customer trust. For this reason, you should secure your […] READ MORE VoIP system costs that you should know about September 22nd, 2021 Octia Corporation Like all business components, Voice over Internet Protocol (VoIP) systems have costs of ownership, or the direct and indirect costs accrued by a certain service or product. Understanding your VoIP’s total cost of ownership will help with your tech budgeting and more. Upfront costs Upfront costs are largely determined by the manner in which you […] READ MORE Recording calls is good for business — here’s why September 3rd, 2021 Octia Corporation Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […] READ MORE What you need to know about telephony DoS August 13th, 2021 Octia Corporation Hackers launch denial-of-service (DoS) attacks to render IT systems and networks inaccessible to intended users. Large corporations’ web servers used to be frequent targets, but nowadays, every business can become a victim. Hackers have also started launching attacks on Voice over Internet Protocol (VoIP) systems. This brief guide on telephony DoS attacks can help you […] READ MORE Here are the basics of different VoIP systems July 27th, 2021 Octia Corporation Many businesses still rely heavily on landlines, which remain as one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and reliable option: internet phones. Is this the best option for your business? Read on to find out. Different phone […] READ MORE How AI can shape the future of VoIP July 2nd, 2021 Octia Corporation Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls […] READ MORE How to enable VoIP for your remote workers June 14th, 2021 Octia Corporation With business trends like bring your own device policies and remote work, companies using VoIP in their office have had to expand their remote communication capabilities to hold their own against competitors. However, they may still struggle to extend VoIP to off-site or mobile employees. To cater to your out-of-office workers, there are a variety […] READ MORE VoIP for SMBs: Hardphones or softphones? May 24th, 2021 Octia Corporation Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between its two types: traditional desk phones (hardphones) or software-based phones (softphones). Worry not — we’re here to help you understand the benefits of each type. What’s a hardphone? A hardphone functions like a normal […] READ MORE 1 2 3 4 › » Recent Posts Is your VoIP system being hacked? 5 Vital VoIP measures to implement Increase VoIP uptime with these tips VoIP system costs that you should know about Recording calls is good for business — here’s why Email Newsletter Office Address: 3740 Greenbriar Dr # 540863 Houston, TX 77098 Social Media Contact: Phone: 713-871-0842 Fax: 713-871-0844 ©2021 Octia Corporation. All Rights Reserved. Privacy Policy Website by Pronto