Groceries Food To Order Nutmeg My Morrisons Blog Store Finder Contact Us Log in Register Shop Groceries My Favourites Offers Inspiration Recipes Delivery Pass Black Friday Back to Customer Services Terms and Conditions Terms and Conditions of Sale Coupons and Vouchers Terms of Use Application Terms and Conditions Insurance Portal Policies Acceptable Use Policy Cookie Policy Privacy Policy Frequently Asked Questions Registration Charges Checkout Deliveries Orders Returns and Refunds Personal Details Products Technical Mobile Import your favourites Morrisons More Customer Services Frequently Asked Questions Frequently Asked Questions Registration Charges Checkout Deliveries Orders Returns and Refunds Personal Details Delivery Pass Products Technical Mobile Carrier Bag Charges Scottish Alcohol Pricing Welsh Alcohol Pricing Morrisons More - Online collecting Expand all Welsh Alcohol Pricing Why are offers and prices different in Wales? Scottish Alcohol Pricing Why are offers and prices different in Scotland? Registering with Morrisons Groceries Why do I have to register before I can shop? How do I know if you deliver to my area? Why don't you deliver to my area? Back to top Charges What is the minimum order value? Is there a delivery charge? What payment methods do you accept? Back to top Checkout How do I add a card to my account? My credit card isn't working Can I pay for an order with a card that's not in my name? How do I check out my order? Why can't I check out my order? How do I enter a voucher code? I can't get the website to accept my voucher code How do I add a new address to my account? Back to top Deliveries What happens if I miss a delivery? Can I book a delivery before I've placed an order? I've already booked a delivery slot, why am I being asked to book another? How do I change a delivery? How do I book a delivery? How long can I hold a delivery slot for before I have to check out? Back to top Orders Where can I find my order details? How do I save my order as a shopping list? How do I know if I placed my order correctly? Can I print my order? How do I make changes to my order? How do I cancel an order? What happens if I don't have time to finish my order? Can I re-order a previous shop? How can I get a copy of my receipt? How late can I make amends to an order? What is 'Your Instant Shop'? Back to top In store Refunds What is your in store Refund Policy? Returns and Refunds What are "perishable" products? What is your cancellation policy for non-perishable products? What happens if a product is faulty or damaged? What is your cancellation policy for perishable products? How can I get a refund for missing items? Do I always have to speak to Customer Service to get a refund? Back to top Personal Details How do I update my details? How do I sign up for or cancel marketing communications? How do I sign up for text message delivery reminders? Can I have my order delivered to a different address? How do I change my delivery details? What happens if I forget my password? How can I cancel my mobile device if it's been stolen? Back to top Delivery Pass What is Delivery Pass? What do I get with a Delivery Pass membership? Are Christmas deliveries included in Delivery Pass? Will Delivery Pass change the way you use my personal information? How do I renew my Delivery Pass membership? Can I change or upgrade my Delivery Pass membership? How do I cancel my Delivery Pass membership? Products How do I find products? How do I find products that are on special offer or promotion? How do I add items to my trolley? What are substitute products? How do I find groceries suitable for special diets? Why is a 'typical price' given for some items? Why is the 'total price' on my receipt different from the 'estimated total price' I was given when I ordered? Why are product prices online sometimes different to prices in-store? How do you pack my groceries? Back to top Technical Why do I get a 'failed login' message when I try to sign in? Why do I keep getting a 'page cannot be displayed' message? When I log in to my account and try to start shopping, you ask me to log in again. Why? Why do I keep getting multiple products when I only asked for one? Why do I keep getting 'connection refused' or 'website not found' messages when I try to load the Morrisons website? Is your website compatible with all internet browsers? Back to top The Morrisons Apps Why does the price of a product change when I put it in my basket? Why can't I register my credit card using my mobile application? Why does the application need to download 20Mb of data during installation? Why does the application need to download 20Mb of data during installation? Do I have to go to the main website to check out an order? Why does the tab bar keep disappearing on the iPhone app? How can I get to the shop, checkout or basket without going back to the home screen? When I'm browsing, is there a way to jump straight back to the main shopping menu? Is there support for shopping in landscape view? How do I get to the shelf view in Android? Why can I only see 'back of pack' information when I'm online? How do I access detailed product information? Do I have to complete a shop in one go? Will secure information about my account be held on my mobile device? There are no 'login' or 'logout' buttons. Isn't that a security risk? Why don't the images appear immediately when I view a list of products? The application seems to sync the catalogue in the background quite a lot. Why does this happen, and can I turn it off? Who can I contact if I'm having problems with the apps, or if I have any suggestions for it? Back to top Carrier Bag Charges Why do Morrisons charge for carrier bags? What happens to the money I pay for carrier bags? Do you recycle your carrier bags? Do you pay for returned carrier bags? Do you deliver shopping without carrier bags? I live in Wales, why does this impact me? Back to top Morrisons More - Online Collecting Click here for FAQs related to Morrisons More changes Got a question or issue not answered here? Feel free to contact us, we'll be happy to help. Back to top Morrisons Facebook page Morrisons Twitter page Morrisons Instagram Page Morrisons YouTube Channel Our Main Sites Nutmeg Food to Order My Morrisons Morrisons Gift Cards Help & Information Contact Us Store Finder Store Services FAQs Scottish Alcohol Pricing Welsh Alcohol Pricing Keeping Safe Online Product Recalls Corporate About Us Corporate Responsibility Investor Centre Jobs Modern Slavery Statement Cruelty Free - Leaping Bunny Terms Terms of Use Terms & Conditions Privacy Policy Cookie Policy WEEE Regulations Accessibility ©2021 All rights reserved. Wm Morrison Supermarkets Limited We use cookies to improve your experience across our websites and to show you relevant advertising. By clicking accept all cookies, you agree to our and our partners use of cookies to process data. For more detailed information about the cookies we use, see ourCookie policy Cookies Settings Accept All Cookies