Want to work for us? Search our available roles here WELCOME TO SG DIGITAL OPERATOR SUPPORT. WE WORK AROUND THE CLOCK TO PROVIDE YOU WITH A SINGLE POINT OF CONTACT TO MAXIMISE THE VALUE FROM YOUR PLATFORM, RESOLVING INCIDENTS AND FULFILLING SERVICE REQUESTS TO ENABLE AN ENGAGING PLAYER EXPERIENCE. HTTPS://SUPPORT.SGDIGITAL.COM / TSD@SGDIGITAL.COM NORTH AMERICA +1-800-584-9042 / EUROPE +44 (0) 800-069-8184 ONLINE SUPPORT PORTAL Our online Support Portal provides you with a central location to raise new issues, view latest updates and provide updates to SG Digital, list all of your open and historical issues and find useful documentation. Our team of service desk agents triage all incoming issues, determine the correct course of action based on our ITIL processes, and work to resolve in the quickest possible timeframe. The primary means of contact is via our online support portal. Please see the ‘Online Support Portal’ section above for details on how to access this. Alternatively please email tsd@sgdigital.com. Emails will either create new issues within our jira ticketing system, or update your existing issue. To allow us to work with you in the most effective way, please: Provide as much information when raising the ticket that you can. Some guidance on this can be found below Raise one issue per ticket/email, to ensure efficient and timely investigation Phone us for P1/P2 issues Check your tickets in the Support Portal regularly, and look out for emails requesting further information REQUIRED DETAILS When raising an issue relating to a Gaming or Sportsbook issue please provide as much of the following information as possible. If this is an App issue please provide the App name and/or a link to it. The more detail you can provide, the quicker we can triage and resolve your issue or request. FOR GAMES Casino Name City/State Address Caller’s Name Contact Number Priority Time & date of incident Platform (Terminal, Promote, Digital) If issue is for a Terminal we will also require: Serial Number Floor Location (this is a number) Description of the issue Steps to replicate User name of players with issues, if any Trouble shooting carried out to date Screenshots of any error messages FOR SPORTS Casino Name City/State Address Caller’s Name Contact Number Priority Time & date of incident Platform (Terminal, Promote, Digital) If issue is for a Terminal we will also require: Serial Number Floor Location (this is a number) Description of the issue Steps to replicate User name of players with issues, if any Trouble shooting carried out to date Screenshots of any error messages DOWNLOAD RESTRICTED TERRITORIES LIST DOWNLOAD BRANDED GAME TERMS © 2021 Scientific Games - All Rights Reserved SG Digital, a combination of NYX and SGI, are a trusted partner to the world's most powerful iGaming, iLottery and Sports Betting brands. NYX Digital Gaming (Malta) Limited is registered in Malta. Company No. C35153. Registered Address: Vincenti Buildings, 28/19, (Suite 1685), Strait Street, Valletta, VLT 1432, Malta. NYX Digital Gaming (Malta) Limited is licensed and regulated by the Malta Gaming Authority (MGA) under license MGA/B2B/112/2004 issued 1st August 2018 to offer Type 1 Gaming Services. Full license information We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok