FI FINLAND front page Services Customers Company Media News Contact BeneHelp Buying guides The buying guides produced by Benemen have been created to facilitate the mapping of communication services Buying Guide Chat Is your company considering starting a chat service? Read more Client's guide Inadequately considered assignments are a big risk Read more Buying Guide Mobile Gear Mobile Switch Buying Guide for Business Customers Read more Buying Guide Contact Center What should be considered when designing a customer service solution? Read more Follow us on Twitter Follow us on LinkedIn

FI FINLAND front page Services Customers Company Media News Contact BeneHelp CUSTOMERS Terveystalo Cityterveys Tehy Technopolis Konica Minolta Business Solutions Taaleri Paroc SOL SOL BeneCloud enables SOL to have a unified solution BeneCloud, provided by Benemen, enables SOL and its customers to have a unified, managed communications entity and experience that operates independently of location and terminal anywhere. The customer experience is close to SOL's heart and there are many ways to invest in customer satisfaction. Improving service reachability and the customer experience were also the goals behind the new communication solution. Communication events in common dimensions The key idea in the solution model is to make all communication events co-dimensional. The time criticality of processing different communication events varies, but the power of the solution model is based on the up-to-date processing and management of events. The basic operation is very clear and straightforward: the person makes and answers calls, as before. After the call, the event is stored in the data warehouse for further processing. If desired, calls can also be categorized and stored categorized for later use. The BeneCloud solution can go even further. An influencing factor in the routing of communication events may be e.g. user work / availability situation. Successful service and customer experience Benemen's communication solution superiorly connects the expertise in SOL, reachability information, and customer information. By analyzing communication events, information can be obtained that can be used, for example, to monitor the effects of various decisions and the success of the service and customer experience that is important to SOL. Want to hear more? Follow us on Twitter Follow us on LinkedIn