REQUEST A DEMO SOLUTIONS (CURRENT) GET STARTED RESOURCES ABOUT US 800-819-0325 LOGIN Client Success At WineDirect, your success is our number one goal. Our team is here to support you from onboarding to launch and for years to come. Check out our training options, watch training videos on-demand, learn about our Pro and Advanced Support options or get in touch with our team - we're here for you 7 days a week. Master our platform’s capabilities with in-depth training and documentation. WINEDIRECT ACADEMY Level up your skills! Watch our training videos on-demand and learn insider tips that will help you grow your DTC sales. WATCH NOW CUSTOM TRAINING Have specific questions you want our team to walk through with you? A live Q&A or custom training might be the right fit. BOOK NOW DOCUMENTATION Our user guides are some of the most thorough out there—and can answer almost any question you have, at any time. READ NOW Looking for more hands-on ecommerce support? We offer that, too. PRO SUPPORT $200/month If you're looking for a little more ecommerce support from WineDirect, you can sign up for Pro support. You'll get VIP treatment and access to exclusive benefits. GET STARTED Extra-fast responses. However you prefer to contact our ecommerce support team, we've got you covered. With Pro support, we'll get back to you faster than ever so you can get back to selling wine. Live messaging. Got a burning question that can't wait? With Pro support, message us and our reps will respond in real time. Advanced Support available. Take our Pro support a step further and get a custom support package specific to your needs. Inquire here. Ecommerce Support If you’re an ecommerce client, phone and ticket/email support are included in your package and active the day you launch. Additionally, we have an online help site with videos and step-by-step instructions, as well as a thriving community forum where you can ask questions and gather feedback from other WineDirect clients of all levels. Email: support@winedirect.com US & Canada: 800-819-0325 Monday - Friday: 6:30AM - 5:30PM PST Saturday - Sunday: 8:00AM - 5:00PM PST Australia: 1800 312 884 Monday - Friday: 8:00AM - 5:00PM ACDT Need support outside of our office hours? Check out our online help website or our community forum for 24/7/365 assistance. Visit our Status Page for real-time system status. Fulfillment Support If you’re a fulfillment client, you’ll get your own dedicated account representative who functions as an extension of your in-house team. WineDirect has an industry-leading, four-hour service-level agreement for all fulfillment inquiries, which means you can expect to hear back from your account representative within that window—though usually we respond in half the time. Phone: 707-603-4011 Email: csoperations@winedirect.com Ready to get started? EXPLORE PLANS BOOK A DEMO THE WINERY'S CHAMPION info@winedirect.com 800 819 0325 SOLUTIONS End to End Solutions Wine Club Point of Sale Ecommerce Marketplace Distribution Fulfillment Enterprise Integrated Payments GET STARTED DTC Advisor Client Testimonials Onboarding Website Templates Plans & Pricing RESOURCES DTC Knowledge Center Client Success Certified Partners For Designers & Developers ABOUT US The Winery's Champion Meet the Team Careers Giving Back Contact Us Privacy Policy Terms & Conditions © 2021WineDirect This website stores cookies on your computer. These cookies are used to improve your website experience and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our privacy policy. ACCEPT