DIRECT ACCESS TO CONTENT DIRECT ACCESS TO SEARCH DIRECT ACCESS TO MAIN MENU DIRECT ACCESS TO ONLINE BANKING MENU BNP Paribas Search Menu Legal information HOME > LEGAL INFORMATION Notifications related to deposit accounts and service charges Read more This document provides details on the interest rates applicable to deposit accounts and on the service charges at BNP Paribas, in Canada, (hereinafter referred to as the « Bank »). RATES – DEPOSIT ACCOUNTS Unless agreed otherwise, any credit balance in a Canadian dollar deposit account bears interest at the annual prime rate of the Bank minus five percent (5%)*; such interest is calculated on the daily outstanding balance and is payable monthly on the last day of the month. Interest rates may be changed upon written notice issued 30 days prior to the date where the new rate is to come into effect. Changes are posted in the offices and on the Websites of the Bank. The Prime rate of the Bank is the annual interest rate announced by it as being its reference rate to determine interest rates on Canadian dollar loans made in Canada by the Bank. The US Base rate of the Bank is the annual interest rate announced by it as being its reference rate to determine interest rates on American dollar loans made in Canada by the Bank. The Bank may change its Prime rate and its US Base rate at any time, without prior notice. Changes will be communicated in writing or posted in the offices and Websites of the Bank. The Bank reserves the right to introduce new charges or to increase the charges listed in this brochure: By a written notice joined to your statement of account, sent 30 days before the date where the change is to come into effect; By posting a notice in the offices and on the Websites of the Bank, 60 days before the date where the change is to come into effect. *With a floor rate of 0.00%. DEPOSIT CONFIRMATIONS The annual rate of interest, the calculation method of the interest, the frequency of payment of interest and any other condition or circumstance that could affect the rate of interest will be communicated to the customer verbally and in writing at the time the Bank confirms any deposit received for a given term. DEBIT BALANCES The customer acknowledges that any debit balance in its account represents an advance made by the Bank to the customer, and the customer undertakes to repay such advance, on demand by the Bank, with interest calculated on the daily debit balance, at the prevailing annual Prime rate of the Bank (or annual US Base rate if the account is in American dollars), unless agreed otherwise in writing. Minimum fees of $5.00 per month shall be debited, as applicable. SERVICE CHARGES Standard service charges related to deposit accounts, and to some other transactions, are as follow, unless agreed otherwise in writing with the customer. Other charges, not mentioned herein, may apply to other services offered by the Bank and may apply to deposit accounts. Charge per account entry – $ 1.00 Processing of deposited cheque in CAD – $ 0.18 Processing of deposited cheque in USD – $ 0.25 Stop payment – $ 10.00 Cheque returned for insufficient funds – $ 45.00 Cheque certification / Issuance of a bank draft – $ 10.00 Cheque returned unpaid – $ 45.00 Bank confirmation – $ 40.00 Searches related to account entries dating back more than 12 months – $ 35.00 per hour (minimum $ 35.00) Statement of account (and any additional copy) – $ 3.00 per statement or copy Transfer between accounts – $ 4.00 per transfer If the other charges cannot be determined at the time of the opening of an account, the Bank will advise the customer of such charges as soon as they are determined. For further information, please contact your local office of BNP Paribas, in Canada. Notifications related to deposit accounts and service charges PDF – 67 KB Download Complaint Handling Procedure and Mandatory Notices and Disclosures Read more COMPLAINT HANDLING PROCEDURE BNP Paribas believes that a close and efficient client communication is as important, for a good business relationship, as the quality of products and services. This is why we invite you to contact your relationship manager for any matter related to the management of your account, products offered, as well as services performed. If you are however not satisfied with any of our products or services, or for any claim or complaint you may have, you may contact directly the BNP Paribas CIB Canada Compliance Officer: M. Michel Allen Telephone: (514) 285-6102 2001 Robert-Bourassa Boulevard, Montreal, Quebec, H3A 2A6 Email: canada_compliance_ethics@americas.bnpparibas.com We are confident that your concern will be settled in a satisfactory and professional manner, through the use of our internal resources. However, in the event the issue is still not resolved to your satisfaction, you can contact the Canadian banking Ombudsman as follows: Ombudsman for Banking Services and Investments Telephone: 1-888-451-4519 401, Bay Street, Suite 1505, P.O. Box 5 Toronto (Ontario) M5H 2Y4 Email: ombudsman@obsi.ca Fax: 1-888-422-2865 Website: https://www.obsi.ca You may also contact at any time: Financial Consumer Agency of Canada Telephone: 1 (866) 461-3222 427, Laurier Avenue West, 6th Floor Ottawa (Ontario) K1R 1B9 Website: https://www.fcac-acfc.gc.ca For any claim or request related to the protection of personal information you can contact the Privacy officer of BNP Paribas, in Canada. We will do our best to answer any claim or request within 30 days of their receipt. However, if your request requires more time to be processed, you will be advised accordingly. Privacy officer Telephone: (514) 285-6000 2001 Robert-Bourassa Boulevard Montreal, Quebec, H3A 2A6 Email: jean-philippe.cadot@ca.bnpparibas.com If you are not satisfied after having contacted our Privacy officer, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada: Office of the Privacy Commissioner of Canada Telephone: 1-800-282-1376 Fax: 819-994-5424 30 Victoria Street, Gatineau (Quebec) K1A 1H3 Website: https://www.priv.gc.ca NOTICE REGARDING ACCESS TO FUNDS Any amount credited to an account you hold with BNP Paribas, in Canada, as a result of the deposit of any cheque, note, bill of exchange, payment order or any other similar instrument or a fund transfer, may be withheld until the expiry of a period permitting to believe that it has been paid on a final basis or that the transfer cannot be reversed, subject to applicable regulations. NOTICE OF UNINSURED DEPOSITS Deposits with BNP Paribas are not insured by the Canada Deposit Insurance Corporation. DEPOSIT CONFIRMATIONS The annual rate of interest, the calculation method of the interest, the frequency of payment of interest and any other condition or circumstance that could affect the rate of interest will be communicated to the customer verbally and in writing at the time the Bank confirms any deposit received for a given term. PRIME RATE AND BASE RATE The Prime rate of the Bank is the annual interest rate announced by it as being its reference rate to determine interest rates on Canadian dollar loans made in Canada by the Bank. The US Base rate of the Bank is the annual interest rate announced by it as being its reference rate to determine interest rates on American dollar loans made in Canada by the Bank. The Bank may change its Prime rate and its US Base rate at any time, without prior notice. Changes are communicated in writing or posted in the offices and Websites of the Bank. RATES – DEPOSIT ACCOUNTS Unless agreed otherwise, any credit balance in a Canadian dollar deposit account bears interest at the annual Prime rate of the Bank minus five percent (5%)*; such interest is calculated on the daily outstanding balance at the end of the day and is payable monthly on the last day of the month. Interest rates may be changed upon written notice issued 30 days prior to the date where the new rate is to come into effect. Changes are posted in the offices and on the Websites of the Bank. The Bank reserves the right to introduce new charges or to increase any published charge: By a written notice joined to the statement of account of the customer, sent 30 days before the date where the change is to come into effect; By posting a notice in the offices and on the Websites of the Bank, 60 days before the date where the change is to come into effect. *With a floor rate of 0.00%. DEBIT BALANCES The customer acknowledges that any debit balance in its account represents an advance made by the Bank to the customer, and the customer undertakes to repay such advance, on demand by the Bank, with interest calculated on the daily debit balance, at the end of the day, at the prevailing annual Prime rate of the Bank (or annual US Base rate if the account is in American dollars), unless agreed otherwise in writing, which may be debited monthly to the relevant account. Minimum fees of $ 5.00 per month shall be debited, as applicable. SERVICE CHARGES Unless different charges are negotiated and agreed to in writing, standard service charges, a non- exhaustive list of which are available on the Websites of the Bank, apply to deposit accounts and to some other transactions. Specific charges applicable to services offered by the Bank to the customer (some of which may apply to deposit accounts) are communicated to the customer by separate letter transmitted by mail or email. If the various applicable charges cannot be determined at the time of the opening of an account, the Bank will advise the customer of such charges as soon as they are determined. For further information, please contact your local office of BNP Paribas, in Canada. Complaint Handling Procedure and Mandatory Notices and Disclosures PDF – 79 KB Download Designated offices Read more In compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks Regulations), BNP Paribas (Canada Branch) designates the following offices for the service of enforcement notices for the following provinces: Ontario 155 Wellington Street West, Suite 3110, RBC Centre, Box 149 Toronto, Ontario, M5V 3H1 Quebec 2001 Robert-Bourassa Boulevard Montreal, Quebec, H3A 2A6 Designated offices PDF – 40 KB Download What every client must know regarding coercive tied selling Read more The Bank Act prohibits all authorized foreign banks (a “Bank”), including BNP Paribas, in Canada, to force an individual to purchase a product or service to obtain another product or service, constituting an illegal practice, called “coercive tied selling.” Paragraphs 459.1 and 576.1 of the Bank Act prohibit any Bank to “impose undue pressure on, or coerce, a person to obtain a product or service from a particular person, including the bank [or the authorized foreign bank] and any of its affiliates, as a condition for obtaining another product or service from the bank [or the authorized foreign bank].” No undue pressure can thus be imposed by a Bank on a person as a condition to purchase a product or service which such person does not wish to obtain, and any person has the right to freely choose a product, service or financial provider. For example: A Bank cannot force a person to transfer investments in its institution as a condition to opening up an account. However, the law does not prohibit a Bank: To provide a service or product at a more advantageous rate should you wish to obtain another service or product; To group products and services in order to offer a lower rate than the one that would have been offered if the products or services were obtained separately. Should you feel that any form of undue pressure was placed upon you by a staff member of BNP Paribas, in Canada, please inform us by contacting in writing the: Representative of the Protection of Interests of Clients Compliance Canada 2001 Robert Bourassa, suite 900 Montréal, Québec, H3A 2A6 Fax: 514-228-3875 Email: canada_compliance_ethics@americas.bnpparibas.com If you are not satisfied with the outcome of that process, please write to the Ombudsman for Banking Services and Investments at the following address: Ombudsman for Banking Services and Investments 401 Bay Street, Office 1505, C.P. 5 Toronto (Ontario) M5H 2Y4 Telephone: 416-287-2877 Toll-free Telephone: 1-888-451-4519 Fax: 416-225-4722 Toll-free Fax: 1-888-422-2865 E-mail: ombudsman@obsi.ca Web site: https://www.obsi.ca You may also communicate in writing, at any time, with the Financial Consumer Agency of Canada: Financial Consumer Agency of Canada 427 Laurier Avenue West, 6th floor Ottawa (Ontario) K1R 1B9 Telephone: 613-960-4666 Toll-free Telephone: 1-866-461-3222 Fax: 613-941-1436 Toll-free Fax:1-866-814-2224: Web site: https://www.fcac-acfc.gc.ca What every client must know regarding coercive tied selling PDF – 51 KB Download Notice: Prime Rate and US Base Rate Read more NOTICE Rate Date of Change Prime rate * 2.45% 2020/03/31 US Base rate ** 3.75% 2020/03/16 These rates are subject to change, without notice, at any time. * Annual reference rate used by BNP Paribas, in Canada, to determine interest rates on Canadian dollar loans they make in Canada. **Annual reference rate used by BNP Paribas, in Canada, to determine interest rates on American dollar loans they make in Canada. Notice: Prime Rate and US Base Rate PDF – 28 KB Download Data Protection notice BNP Paribas Group Read more May 25, 2018 – www.bnpparibas.ca DATA PROTECTION NOTICE The protection of your personal data is important to the BNP Paribas Group, which has adopted strong principles in that respect for the entire Group in its Personal Data Privacy Charter available at group.bnpparibas. This Data Protection Notice provides you with detailed information relating to the protection of your personal data by Group Communications, one of the Group Functions of BNP Paribas SA (“we”). We are responsible, as a controller through our various brands, notably e.g. BNP Paribas, Hello Bank, We Are Tennis, We Love Cinéma, Echonet, for collecting and processing your personal data in relation to our activities. The purpose of this Data Protection Notice is to let you know which personal data we collect about you, the reasons why we use and share such data, how long we keep it, what your rights are and how you can exercise them. Further information may be provided where necessary when you apply for, subscribe or use a specific product or service. 1 – WHICH PERSONAL DATA DO WE USE ABOUT YOU? We collect and use your personal data to the extent necessary in the framework of our activities and to achieve a high standard of personalized products and services. We may collect various types of personal data about you, including: Identification information (e.g. name, ID card and passport numbers, nationality, place and date of birth, gender, photograph, IP address); Contact information (e.g. postal address and e-mail address, phone number); Family situation (e.g. marital status, number of children); Education and employment information (e.g. level of education, employment, employer’s name); Banking, financial and transactional data (e.g. bank account details, credit card number, money transfers); Client relationship Information related to your digital activities (eg. IP address, browsing activity, geolocation etc.) Data relating to your habits and preferences : o Data which relate to your use of our products and services in relation with banking, financial and transactional data; o Data from your interactions with us: our branches (contact reports), our internet websites, our apps, our social media pages, meeting, call, chat, email, interview, phone conversation; o Data concerning your hobbies and your interests We never ask for personal data related to your racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, genetic data or data concerning your sex orientation, unless it is required through a legal obligation. The data we use about you may either be directly provided by you or be obtained from the following sources in order to verify or enrich our databases: o Publications/databases made available by official authorities (e.g. the official journal); o Our corporate clients or service providers; o Websites/social media pages containing information made public by you (e.g. your own website or social media); o Databases made publicly available by third parties. 2 – SPECIFIC CASES OF PERSONAL DATA COLLECTION, INCLUDING INDIRECT COLLECTION In certain circumstances, we may collect and use personal data of individuals with whom we have, could have, or used to have a direct relationship such as: • Prospects Notice: Inactive Accounts Read more This document provides information regarding accounts, deposits or instruments in Canadian dollars* (an “Account ”) held with BNP Paribas, in Canada, and which remain inactive for periods of two, five and nine years. The Bank Act (Canada) requires that any financial institution sends an inactive account notice in writing to the holder, beneficiary or owner of an Account, after periods of two, five and nine years of inactivity of an Account. If you have received such a notice in relation to an inactive Account held with BNP Paribas, in Canada (or with its affiliate formerly known as “BNP Paribas (Canada)”, now transferred to or assumed by BNP Paribas) (the “Bank”), please note that: Interest on deposits, if any, will be paid until the Account is closed; and Fees applicable to the Account, if any, will be charged and debited until the Account is closed. For any question on an inactive Account, or to obtain information on the presentation of a request for payment relating to an inactive Account, you may contact our Client Service team as follow: BNP Paribas Client Service 2001 Robert Bourassa, suite 900 Montréal, Québec, H3A 2A6 Telephone: (514) 285-3433 Email: Canada.customerservice@americas.bnpparibas.com After a period of ten years of inactivity, and as provided in the Bank Act (Canada), any unclaimed balance relating to an inactive Account will be transferred by the Bank to the Bank of Canada (the “Unclaimed Balance”), which will act as the sole manager of the funds; the inactive Account will then be closed by the Bank. For more information on how to retrieve an Unclaimed Balance held by the Bank of Canada, you may contact the Bank of Canada as follow: Bank of Canada – Unclaimed Balances Services 234, Wellington Street Ottawa (Ontario) K1A 0G9 Telephone: 1-800-303-1282 Email: info@banqueducanada.ca Web Site: https://www.bankofcanada.ca/unclaimed-balances/ *This document does not cover “inactive” accounts, deposits or instruments in currencies other than the Canadian dollar. Notice: Inactive Accounts PDF – 76 KB Download Information regarding complaints Read more Annual information: information regarding complaints according to Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations (SOR/2013-48) An authorized foreign bank must make the following information available to the public on an annual basis # The number of complaints that were dealt with by the officer or employee designated by authorized foreign bank to deal with complaints who holds the most senior position identified for that purpose in the procedures established by the authorized foreign bank 0 The average length of time taken by that officer or employee to deal with the complaints N/A The number of complaints that, in the opinion of the authorized foreign bank, were resolved by that officer or employee in accordance with those procedures to the satisfaction of the persons who made the complaints N/A For any questions in regards to a claim or complaint you may have, you may contact directly the Chief Compliance Officer: Mr. Michel Allen Telephone: (514) 285-6102 2001 Robert Bourassa, suite 900 Montréal, Québec, H3A 2A6 Email: michel.allen@ca.bnpparibas.com You may also contact at any time: Financial Consumer Agency of Canada Telephone: 1 (866) 461-3222 427, Laurier Avenue West, 6th Floor Ottawa (Ontario) K1R 1B9 Web Site: https://www.fcac-acfc.gc.ca Information regarding complaints PDF – 279 KB Download Code of Conduct SME Read more Date created: February 2007 – Date updated: March 2021 BNP Paribas, Canada Branch and some of its Canadian affiliates namely: Corporation BNP Paribas Canada, BNP Paribas (Canada) Securities Inc. and BNP Paribas IT Solutions Canada Inc. (collectively hereafter « the Bank ») have established this Code of Conduct for maintaining healthy and effective relationships with small and medium-sized businesses*. However, this Code in no manner limits the legal rights of the business or of the Bank. This Code is available at all branches of the Bank, to all small or medium-sized businesses seeking to establish a business relationship with the Bank. It is also available with the Financial Consumer Agency of Canada. This Code does not apply to BNP Paribas Leasing Solutions Canada Inc. *For purposes of opening a deposit account, a small or medium-sized business is one with revenues less than CAD 300 million. For purposes of granting credit, a small-sized business is one granted a credit limit by the Bank as first banker, up to CAD 500,000; a medium-sized business is one granted a credit limit by the Bank as first banker, up to CAD 1,000,000. Bearer Deposit Note Information Memorandum Read more SHARE THIS PAGE SHARE ON FACEBOOK (OPENS A NEW WINDOW) SHARE ON TWITTER (OPENS A NEW WINDOW) SHARE ON LINKEDIN (OPENS A NEW WINDOW) SHARE BY EMAIL In a changing world, we support all our clients and employees in building a sustainable future. QUOTATION 56,170€ -0,50% 2021-12-03 17:35:05 (PARIS TIME) NEW WINDOW PUBLICATIONS & INFORMATION News Legal information Personal Data Protection Live Currency Rates YOU ARE A corporate or an institution A job applicant A student or a graduate A journalist BNP PARIBAS GROUP BNP Paribas BNP Paribas in the world Well of history FOLLOW US Linkedin Twitter Youtube BNP Paribas The bank for a changing world