+7 495 41-915-41 e-mail: sale@pronetgroup.ru Catalog news About company Support Warranty 1. To the attention of the client! The term of validity of the conclusion on the non-repairability of Samsung monitors is 50 calendar days from the date of issue to the client. The client will be denied acceptance of conclusions on non-repairability in the following cases: • Incomplete set of documents (absence of GT). • Expiration of the validity period of the conclusion on the non-repairable condition of the product. We draw your attention to the correctness of filling out the documents, of particular importance is the correspondence of models, serial numbers and dates, otherwise the documents are considered invalid. 2. Reception of clients is carried out only by appointment. 3. Office hours: • From Tuesday to Friday from 9:30 am to 5:30 pm. • Monday is not a business day. 3.5 At the end of the service (in descending order of priority): - a repaired product is issued - a replacement is made for a repaired similar product or a product that is close in technical and operational characteristics. -replacement for new products with similar technical characteristics 4. Recording is carried out as follows: • You can contact by phone or e-mail, where you will be assigned a time and date when you can come for warranty issues. • At the allotted time, the marriage department works only directly with you. 5. Phone for appointment: 789-38-46 / 47 ext. 125, 107 6. For questions of closing debts or crediting to the balance, write to E-mail: warranty@pronetgroup.ru or by phone 789-38-46 / 47 ext. 107. По вопросам проверки гарантийности изделия, подтверждения приема брака и возвратов на RMA@pronetgroup.ru 789-38-46/47 доб.125, 107. Некоторые рекомендации по вопросам сдачи оборудования в сервисный центр: • гарантийный талон на устройство должен быть заполнен; • в сопроводительном листе в графу "Покупатель" следует вписать название клиента, как он проходит у нас по базе (эту информацию Вы можете уточнить у Вашего менеджера либо из инвойса); • нежелательно следующее указание неисправностей "не работает", "глюкавое", "виснет"; • настоятельно рекомендуем к сдаваемым изделиям прилагать опись, с указанием организации, даты покупки изделий, и их общего количества. 7. Положение о гарантии. 8. Лист рекламации. 9. Free delivery of substandard (defective) goods from transport companies, whose services you use, weekly on Fridays. What information are you more interested in on such sites? Catalog News in the IT world Promotions arranged by the company Reviews of new products Copyright 2012 © pronetgroup.ru All rights reserved +7 495 41-915-41 e-mail: sale@pronetgroup.ru Website development: