Buying / Selling Property?Pay My BillMy Account CUSTOMER SERVICE ABOUT US MY WATER PUBLIC INFORMATION THANK YOU Monroe County Water Authority ranked #1 in Customer Satisfaction with Midsize Water Utilities in the Northeast by J.D. Power. WE CARE We provide the safest and cleanest water to you and your family 24 hours a day, 365 days a year. 1 2 3 4 5 Login to My Account LOG IN Don’t have an account yet? Create Account Pay My Bill LEARN MORE We’re Here To Help Customer Service MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point. LEARN MORE Education Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA. LEARN MORE Water Quality The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day. WATER REPORT Doing Business With Us Procurement Resources We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience. LEARN MORE ABOUT PROCUREMENT Careers with MCWA MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities. EXPLORE CAREER OPPORTUNITIES Stay in the Know Public Information Meeting Monroe County Water Authority will host a public information meeting regarding proposed water rate changes on Wednesday, December 1, 2021 at 3 p.m. LEARN MORE Imagine a Day Without Water “Imagine a Day Without Water” is a national education campaign that highlights the value of water and the need for investment in infrastructure. This year’s day of action focused on where water comes from and where wastewater goes. LEARN MORE Now Accepting PayPal Monroe County Water Authority is excited to expand its digital payment options with the addition of PayPal. Customers may now make secure payments using PayPal or PayPal Pay Later, its buy now, pay later solution. LEARN MORE Contact Us MCWA is here for you! We are always standing by to provide you with whatever we can, whenever you need it; 24 Hours a day, 7 days a week, 365 days a year. 585-442-2000 Hours: Monday-Friday 8:30AM - 4:30PM information@mcwa.com SEND US AN EMAIL After-Hours Emergencies: 585-442-2009 Quick Links FAQ Who We Are Water Quality Education Be Social With Us: Customer Service Billing & Payment Critical Customers Customer Care FAQ Emergency Notifications Emergency Preparedness Your Account My Water Conservation Education My Water FAQ Treatment Process Water Quality Water Supply About Us Annual Report Awards & Recognition Mission Statement News Where We Are Who We Are Public Information Employment Freedom Of Information Law Governance Procurement Projects Meetings © Monroe County Water Authority 2021