Home » Privacy Privacy 1 Introduction This Privacy Policy of Walraven Ltd, hereafter referred to as “Walraven” provides information about the personal data we process of website visitors, commercial contacts, customers and business partners of Walraven. Walraven considers it important to carefully process your personal data, and to provide you with clarity about the purposes for which we are processing your personal data, how we process your personal data and the legal rights you have regarding your personal data. We process your Walraven.com data in compliance with the EU GDPR (General Data Protection Regulation). This Privacy Policy is subject to change. We will always publish the latest version of this Policy on our website(s). 1.1 Questions? In case you have any questions regarding this Privacy Policy or the execution thereof, please contact us: J. van Walraven Holding B.V. Legal department Industrieweg 5, 3641 RK, Mijdrecht, The Netherlands e-mail: info@walraven.com 2 Your rights 2.1 Right to access your personal data In case you have any questions regarding the personal data we process; you have the right to access any personal information we maintain about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold personal information that you request to the extent permitted by law. 2.2 Right to correct or to remove your personal data In case the personal data we maintain about you is not correct; you have the right to request we either correct or remove the personal data Walraven maintains about you. Please send us a request using the above contact details. 2.3 Use of your personal data for marketing/sales related correspondence You may instruct us at any time not to process your personal information for marketing/sales related correspondence. In practice, you will usually either expressly agree in advance to our use of your personal information for these purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. For this, you can use the ‘unsubscribe’ hyperlink in marketing/sales correspondence. You can also send us a request using the above contact details. 3 Personal data we process We can maintain personal data depending on your relationship(s) with Walraven. Below we describe the types of relationship(s) you may have with Walraven and how we maintain personal data for each type of relationship. 3.1 Through electronic newsletters You can subscribe to one or more of our electronic newsletters via our website. We will always ask for an ‘opt-in’, meaning that you will explicitly provide your consent that we may contact you via newsletters. At any time, you can unsubscribe to electronic newsletters by clicking the ‘unsubscribe’ link which is provided in each newsletter. After unsubscribing to our newsletter, your personal data will be removed from our records. 3.2 As a commercial relationship Walraven’s marketing and sales teams aim to build good relationships with (a) customer contact persons and (b) contact persons of organisations who are not (yet) a customer. In building commercial relationships in most occasions, it is necessary that personal (contact) information is exchanged. For example during a marketing/sales activity or campaign, a meeting with Walraven, during a trade fair, exhibitions, symposia and through direct established contacts by a Walraven employee. Providing personal data in this context is always on a voluntarily basis only. Personal data you provided in this context is maintained in our Customer Relationship Management system, and will be removed when no longer necessary for the purpose you provided this data, unless you notified us that you want to be kept up to date with our solutions and activities. 3.3 As a customer Walraven is only active in the B2B market. This means that Walraven sells its solutions, products and services to organisations. In case you acquire our solutions, products and/or services directly from Walraven you have become a customer. In this case you will be registered as a customer in our information systems. This registration will include the personal contact details of one or more contact persons of the customer. This personal data will be updated or removed if you are no longer a customer of Walraven and/or there is a change in contact person of your organisation. 3.4 As a supplier / business partner / other business relationship Walraven maintains relationships with suppliers of raw material, components, trade goods and also maintains relationships with business partners and other organisations (like accountancy / payroll / IT service providers). For these relationships, it is necessary to register the personal contact details of one or more contact person(s). This personal data will be updated or removed if the organisation is no longer a relation of Walraven and/or there is a change in contact person of that organisation. 3.5 As participant of training / visiting showroom As a training participant or as a visitor to our showroom, in some occasions it is necessary that you leave your personal (contact) details. On a voluntarily basis only. These details we may use to contact you for evaluation purposes or to send you additional information in case you requested this. Personal data you provided in this context will be removed when no longer necessary for the purpose you provided this data, unless you notified us that you want to be kept up to date of our solutions and activities. 3.6 Enquiries In case you approach Walraven with an enquiry or questions, for instance about our solutions, products or services, we will not record your personal information, unless we need to get back to you for additional support or enquiry. If this is the case, we will remove your personal data as soon as you have been provided with an answer. This includes enquiries via telephone, email, fax and the ‘Ask Your Question’ form on our website. 3.7 When visiting our website Of any person visiting our website, we gather usage statistics including IP address (anonymised, only traceable to a geographic area and not to a specific person/connection), geographical location and visiting statistics (including duration of visit and page views). We use these statistics to improve our website, solutions or services. Please also refer to 7, Cookie and tracking policy. 3.8 When visiting our premises Our building and surroundings (parking space) may be secured with CCTV (camera). You are notified of this the moment you enter our premises. CCTV data is kept for security purposes only, for 72 hours at a maximum, unless there is a reason to keep this data longer (for instance for a police investigation). 4 Retention of personal data In any of the above relationships, we will not keep your personal data for longer than is necessary for that purpose or those purposes. However, we will retain documents (including electronic documents) containing personal data: to the extent that we are required to do so by law; if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). 5 Sharing personal data In any of the relationships described above, we will use your personal data for the sole purpose of this relationship. We never sell, trade or rent your personal details to others outside Walraven without your consent or without one of the situations described below. 5.1 Sharing of personal data within the Walraven Group As an international business with common processes, information systems and employees working together internationally, we share data within the Walraven Group. The Walraven Group means our subsidairies, our holding company and its subsidairies. Personal data may be stored, processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy.This may include Walraven locations which do not have data protection laws equivalent to those in effect in the European Economic Area: United States of America, Russia, Ukraine, United Arab Emirates, India, Turkey, China and Australia. This Privacy Policy applies equally to any subsidairy / legal entity within the Walraven Group. 5.2 Sharing of personal data Walraven will not share personal data with third parties, unless this is under our control and under strict conditions. In case we need a third party to access your information, we will ensure that this third party acts according to this Privacy Policy and that a Non Disclosure Agreement is signed with this third party. Examples of third parties in this respect may include business partners, market survey agencies, HR service providers, consultancies. 5.3 Third parties processing personal data under our control Walraven uses third parties like service providers (like payroll), external hosting providers or Software as a Service (SaaS) providers that process personal data under our control. In the case where a third party processes personal data under our control, Walraven ensures that a Data Processing Agreement (as described in the GDPR) is in place. 6 Securing personal data We implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other forms of unlawful processing. Also, we require our data processors to implement such appropriate technical and organizational measures. For this, we have implemented an Information Security Management System based on ISO/IEC 27001:2013. In the unlikely event of a (suspected) personal data breach we will notify you and the appropriate Data Protection Authority within 72 hours after discovery, according to the rules set out in the GDPR. 7 Cookie and tracking policy www.walraven.com is the website owned and operated by Walraven. This section provides you with information on what cookies may be set when you visit the site and how to reject or delete those cookies. By continuing to use this website, you are agreeing to our use of cookies in the manner described in this policy. 7.1 What are cookies? A cookie is a small data file that is placed on your computer or other device to allow a website to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way. Cookies are an extremely common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks. We use the following cookies: Strictly necessary cookies: as necessary for website operation; Analytical/performance cookies: to analyse the use of the site, for example, recognising and counting the number of visitors and how they move around the site. This helps us to see what parts of the site are popular and which sections need improving to make the experience better for users; Functionality cookies: to recognise you when you return to the site so that content can be personalised for you, for example, by remembering your country and site preferences; and Targeting cookies: to record your visit to the site and the pages you have visited and links you have followed. We will use this to make the site more relevant to your interests. This document gives you information on the specific cookies used on this site. 7.2 How to control and delete cookies When you accessed the site, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you that notice (you can see details of this cookie under ‘Cookie Acceptance’ in the table below). If you continue to use the site, more cookies and other tracking technologies will be placed on your computer as described in the table above in order to enhance your user experience whilst on the site. By continuing to use the site and/or by accepting our Terms and our Privacy Policy, you are agreeing to the use of such cookies and tracking technology. We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this site (or, indeed, on any other site) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. In respect of cookies that are set via this site, it may also be possible to disable these cookies by following the instructions provided in the section titled ‘Opting Out’ in each of the tables below. Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these websites are not owned or operated by Walraven we are not responsible for any of the content on them. Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this site. 7.3 Main cookies used on our site Below is a list of the main cookies used on the site and what each is used for Cookie Name Google Analytics ID _ga _gat Purpose This cookie enables us to: collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports, estimate our audience size and usage patterns; and anonymously track actions around the Site. Expires This is a persistent cookie, which remains on your device after your browsing session has ended. Source of Cookie Google Further Information This Site uses Google Analytics; a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of this Site and compile reports for us on website activity. This cookie does not collect information that identifies an individual. For how to reject or delete these cookies see https://tools.google.com/dlpage/gaoptout. 7.4 Third-party cookies Please note that to improve your website experience third parties may also use cookies. For example, we sometimes embed video content from websites such as YouTube and YouTube may set cookies on your browser in order to display the video and monitor non-attributable statistical information. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these. Information on YouTube’s Privacy Policy can be found here: https://www.youtube.com/static?template=privacy_guidelines. 7.5 Email Tracking Some of the emails we send to you may contain a ‘pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you. You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other devices, you can do so by selecting to receive emails from us in plain text rather than HTML. Alternatively you can unsubscribe from our mailing list by clicking on the unsubscribe link in the email or by contacting us at info@walraven.com 7.6 Changes We may make changes to this Cookie Policy at any time by posting a copy of the revised policy on the site. Any changes will take effect on the date on which we post the modified terms on the site. Your continued use of the site means that you agree to be bound by the modified policy. 7.7 Contact us If you have any questions or concerns about cookies or your privacy when using this site, please contact us at info@walraven.com © 2021 Walraven | Disclaimer | Privacy | Cookies