Company How We Help Industries Locations Careers Resources Contact SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. INDUSTRY SERVED SMALL & MEDIUM BUSINESSES CONTACT US TO GET STARTED We may be big, but we’re a family company at heart. SYKES is embracing the SMB sector. We know where you’re coming from, and we can help you grow. SYKES is embracing the SMB sector. By partnering with SYKES, your company (whatever its size) will benefit from our decades of experience, expertise in optimizing the customer experience, advanced analytics and innovations in customer service technology. We create a SMB customer experience strategy designed to meet your business’s specific needs — from hiring and managing a handful of agents who will handle your support interactions to monitoring and troubleshooting your network hardware systems. INDUSTRY ISSUES SMB is different — from marketing to customer relations to tech support and more, the strategies and values at the core of big business don’t always translate to what will work for you. So your partner’s solutions should be different, too. SYKES’ flexibility, scalability and expertise across many verticals allow us to design a solution that aligns with your values to engage customers and optimize costs. CLOSING THE GAP It takes more than passion and know-how in your area of expertise to succeed in today’s digital-first world. Besides providing stellar customer care support, we help our brand partners navigate the parts of business that don’t always come naturally: customer acquisition, sales enablement, compliance, talent acquisition and development, customer satisfaction surveys, analytics and reporting, back office support, technical support, etc. Our specialty is filling in those gaps, so you can focus on your specialty. More Resources THOUGHT LEADERSHIPRELATED 3 Steps to Becoming a Digital Disruptor CASE STUDYRELATED SYKES Technology Spurs Unprecedented Cost-Savings During Seasonal Ramps We Can Help Your business has unique needs. See the difference a customized solution can make to your customer retention and satisfaction as well as your bottom line. CONTACT US FOLLOW US ON SOCIAL MEDIA COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated