Better Business Bureau® Set my location Menu Find Near US Search HomeArizonaTucsonCredit UnionHughes Federal Credit Union SharePrint Business Profile for Hughes Federal Credit Union Credit Union Multi Location Business Find locations ADDITIONAL BUSINESS INFORMATION See all additional business information Additional Information: Hughes Federal Credit Union was the recipient of the 2017 Better Business Bureau Good Neighbor Award. The Good Neighbor Award is given by the BBB to recognize businesses that have shown commitment to making Southern Arizona a better place through community service. The business and employees play a significant role in supporting local charities. At-a-glance Contact Information 971 W Wetmore Rd Tucson, AZ 85705-1551 http://www.hughesfcu.org (520) 794-8341 Want a quote from this business? Get a Quote Customer Reviews 1/5 Average of 15 Customer Reviews Read Reviews Start a Review Customer Complaints 32 complaints closed in last 3 years 17 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation B Accredited Since: 7/1/1974 Years in Business: 69 Customer Reviews are not used in the calculation of BBB Rating Reasons for BBB Rating Overview In 2020, Hughes Federal Credit Union was named as one of Forbes' Best-In-State Banks and Credit Unions in Arizona for a third year in a row. Business Details This is a multi-location business.Need to find a different location? Location of This Business 971 W Wetmore Rd, Tucson, AZ 85705-1551 BBB File Opened: 7/1/1974 Years in Business: 69 Business Started: 12/31/1951 Accredited Since: 7/1/1974 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Type of Entity: Sole Proprietorship Number of Employees: 250 Business Management Mr. Robert J. Swick, President/General Manager Ms. Elisa Ross, Vice President of Sales Ms. Karen Shanor Thompson, Vice President Mr. Andrew Britton, Vice President Mr. Keith Damek, Vice President of Finance Mr. Rich Griesser, Vice President Ms. Carla Craig, Vice President of Operations Mr. David King, Financial Advisor Ms. Cyndi Samples, Vice President of Human Resources Irlanda Cuevas, Business Development Manager Contact Information Read More Business Details Industry Tip BBB Tip: How to choose a new bank or credit union Read More Customer Complaints 32 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Billing/Collection Issues Status: Resolved 10/17/2021 I gave my truck back to the dealership. The owner told me that the new buyer had also got his loan from Hughes federal credit union. He said they mixed our accounts up.…Read More Read 31 More Complaints Customer Reviews 15 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Greg H (1 star) 11/04/2021 We have been members of Hughes Federal Credit Union since the 1980's and even though we bank at 2 other banking institutions, we feel loyalty to this credit union so we have stayed. BUT, we no longer can recommend them unfortunately as their level of professionalism has taken a nosedive over the last few years. One issue overall is that they are pushing hard to get all customers to switch to a banking fee structure account called Prime. Why bank at a credit union if it is just as expensive as a bank? We still bank for free with the normal account with them so that is just an annoyance. We have been banking with the ** ****** location since they opened this branch and the much bigger problem is that it is always hit or miss on their quality, customer service and respect of customers. They have shorted me on more than one occasion ($100 one time) without even an apology when I had to bring it to their attention. If you still bank here, do your math! Also, there are 2 managers there who treat some customers disrespectfully (women more than men I've noticed), even to the point of bullying my wife: "I want you to stand over here for me. NO, not there, RIGHT HERE" wagging their fingers to point that they decided is better than in the obvious open area where foot traffic normally comes from. When confronted by one of her own employees after witnessing this, the manager ******* loudly blamed this silliness on her assistant Raychel, not taking responsibility for it at all but still willing to force it onto customers. This has happened before and the employees witnessing it give apologetic looks and comments to the customers talked down to. Another thing we have noticed is that my wife was recently booted off as a signer of our safety deposit box. She has always been on it from day one and never had any issues before and now they want me to come in, in person, with her, and give my permission to have her put on as a signer again. We've noticed that when my wife speaks up about their mistakes, always in a polite way, it appears they are trying to retaliate against her, in a not polite way at all AND in front of other customers. We have seen this happen to other customers too, not just us. While there ARE exemplary employees there, we are sorry to say that we simply cannot recommend Hughes at all anymore. Hughes Federal Credit Union Response 11/05/2021 Dear Mr. ************ sorry to hear about your experience and appreciate that you brought this to our attention. Please know that we value all feedback as it helps us improve our members experience. If you would like to discuss this further, please call our member contact center at ************ or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. Thank you. Read 14 More Customer Reviews Business Categories open category: Credit Union open category: Financial Services open category: Mortgage Broker open category: Mortgage Lenders open category: Financial Consultants open category: Reverse Mortgage open category: Financing Consultants open category: Financial Planning Kit Local BBB BBB Serving Southern Arizona More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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