Savings Business Finance About us Search Contact us Internet Banking Coronavirus / COVID-19 updates Last updated: Monday 21 June 2021 9am We want to make sure that you’re kept fully up to date with what we’re doing at Secure Trust Bank to maintain our level of customer service during the ongoing virus outbreak, referred to as Coronavirus or COVID-19. We also want to provide you with useful information so that you can continue to successfully manage your money with us. If our call centre is impacted you will be able to continue to manage your savings accounts via our Internet Banking service. What we’re doing Our senior leadership team are closely monitoring the guidance provided by the UK Government, making key decisions which will enable us to continue to deliver ongoing service and support for our customers, whilst also maintaining the health and safety of our valued colleagues. This means we have implemented a number of carefully planned measures designed to protect colleagues, including ensuring we maintain high standards of cleanliness in our offices and encouraging home working as much as we can and where it is safe to do so. Due to our strong IT infrastructure and controls, we are able to balance these measures whilst maintaining a good level of customer service. There may be certain instances where we may not be able to meet our normal processes or timescales. To help you understand any potential impact, we have provided useful information below. Contacting us For business and lending customers, including those who wish to discuss their mortgage, please visit the Contact Us page and open the relevant section to find the best way of getting in touch. For Savings customers, we have provided detailed information below. Helpful information for our Savings customers Internet Banking Already registered and logged in before? Already registered but never logged in? Forgotten your details? Not yet registered? You may also find it useful to read our Internet Banking step-by-step guide. Communications The quickest way for us to answer your query is by secure message, which is available by logging into Internet Banking. You can view all of your transactions via Internet Banking at any time. Account statements will still be issued as normal. Payments We strongly advise you make electronic payments into your account at this time. Simply make a payment from your Nominated Account to your Secure Trust Bank Account number and sort code. Other methods of payment may be subject to processing delays. You should check whether your product allows you to make payments in and note the minimum payment amount to ensure the funds are not returned. Payments out Please log in to Internet Banking to make payments out of your account into your Nominated Account (subject to product restrictions) Payments in Please make electronic payments from your Nominated Account into your Secure Trust Bank account using the account number and sort code - we will send you an email to confirm receipt of your deposit within 24 hours. More information Got a question? Please check out the Help & FAQs section on our website Still need help? If you’re unable to find the answer to your question, please send us a secure message via Internet Banking. Please be aware that our response time to secure messages may be affected as the situation develops or may reach a point where we are temporarily unable to reply – if this does happen, we will update our website to make this clear Not yet registered for Internet Banking? Please see the “Internet Banking” section to find out how you can register and get started The majority of our customers use secure messages to keep in touch with us. However, we do understand there can be exceptional circumstances where this is not suitable. If so, please call our friendly team. Call us on 0345 111 7092 Opening hours: Monday to Friday: 9am to 5pm Saturday: 9am to 1pm Sunday/Bank holiday: Closed It is important for you to know that your money is safe with us Unfortunately, at times like these, fraudsters will be focusing their efforts on exploiting the situation for their own ends. They will use all of the usual methods, including emails, phone calls and text messages. Please watch out for anything suspicious, including messages which appear to be from us or other financial services providers, and never share your security information. For more information about how to stay safe online, please visit our security advice page. Keeping your money safe During unprecedented times like these, we can become worried about all aspects of life, including our financial wellbeing. Please be assured that, as an established and well-capitalised bank, your money is safe with us. For added peace of mind, we also operate under the Financial Services Compensation Scheme. The Secure Trust Bank team Connect with us: Savings Business Finance About us Contact us Company: Newsroom Investors Security Mortgages Modern Slavery Statement Useful links: Website Terms Privacy Statement Cookie Policy Accessibility Sitemap STB Group: V12 Retail Finance V12 Vehicle Finance Debt Managers Moneyway Careers Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550 All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.