Investor Overview Our investment case Market-leading operator with national scale With 64 centres, Hollywood Bowl Group operates a high-quality, well invested estate led by an experienced management team. Customer-Focused Revitalising ten-pin bowling and indoor mini-golf experiences, and driving engagement levels and revenue through strong customer-focused insight, product innovation and continuous operational improvement. Core focus on team and culture Our customer-focused culture promotes consistent behaviours and attitudes from the best people, attracted, retained and nurtured through talent management and incentive programmes. Diversified revenue streams We offer a complete entertainment experience for our customers. Bowling and mini-golf accounts for half of Group revenue – amusements, food and drink make up the other half. Multiple levers to drive further growth Strong returns and excellent customer feedback through ongoing refurbishments and customer innovations. A strong new centre pipeline is backed by a disciplined and rigorous site selection process for both bowling locations and the new Puttstars mini-golf brand. Market opportunity Current ten-pin bowling and mini-golf penetration, usage rates and price position in the competitive socialising and leisure sectors support future expansion and organic growth when the impact of COVID-19 diminishes. Resilient and adaptable busines Consistent historical strong financial performance and returns, driven by an ongoing capital investment programme, unrelenting focus on the customer experience and the ability to adapt decisively to market conditions. Financial summary LFL REVENUE GROWTH +0.4% 2019: +5.5% REVENUE £79.5M 2019: £129.9M TOTAL AVERAGE SPEND PER GAME1 £10.15 2019: £9.64 PROFIT AFTER TAX £1.4M 2019: £22.3M OPERATING PROFIT MARGIN 12.4% 2019: 21.9% GROUP ADJUSTED EBITDA £14.0M 2019: £38.2M DIVIDENDS SINCE IPO £47.7M EARNINGS PER SHARE 0.90 PENCE 2019: 14.86 PENCE Definitions for these measures are in the key performance indicators section (pages 24 and 25 of the Annual report). Management believe providing these specific financial highlights gives valuable supplemental detail regarding the Group’s results, consistent with how management evaluate the Group’s performance. A reconciliation between Group adjusted EBITDA (pre IFRS 16) and statutory operating profit is provided on page 34 of the Annual report. Operational summary Customer-focused strategy and ongoing rollout of new initiatives underpinned excellent H1 pre-COVID performance Three Hollywood Bowl refurbishments completed Three new Puttstars centres and one new Hollywood Bowl centre successfully opened, bringing the total estate to 64 Continued rollout of new scoring system – now in 44 centres. ‘Pins on strings’ now in 18 centres. Positive results from extension of dynamic pricing, enhanced amusement offering and increased performance from digital channels Significant challenges both operationally and financially during H2 effectively dealt with by management with strong trading in the intervening period between lockdowns All centres closed on 20 March following government directive, with cost-reduction plans implemented to minimise cash outflows during closure period Management acted quickly and effectively to support the welfare of team members and customers Business re-engineered to emerge from the crisis with a strong balance sheet following equity placing, landlord negotiations and increased revolving credit facility Renewed focus on sales, service and safety superiority The Group led the sector response with the development of COVID-secure operating guidelines for safe reopening and ‘new normal’ innovation 98% of estate safely reopened in the summer (Wales, 4 August; England, 15 August; Scotland, 24 August) with excellent customer feedback for new operating measures Trading exceeded expectations with cash positive months in August and September Strong balance sheet and strong cash generation continue to underpin our business model Investor overview Share price Reports & presentations Regulatory news Investor contacts Financial calendar AGM matters Corporate governance FAQs Email alerts IPO documents Latest News Puttstars York opens – August 2020 Puttstars Rochdale opens – August 2020 Puttstars Leeds reopens – July 2020 Get in touch Hollywood Bowl Group Focus 31 West Wing Cleveland Road Hemel Hempstead Herts HP2 7BW Call 01442 840200 or Email us Information Site map Slavery and human trafficking statement Cookie policy Privacy policy Customer website Careers website