Home › Free returns FREE RETURNS 14 DAYS TO CHANGE YOUR MIND How do I return an item to us? We pay particular attention to the quality of our products and ensure that they are delivered to you in the best conditions. However, there may be times when you want to return an item to us. To do this, simply go to the "My account" section and access the details of your order. In front of the product concerned, choose "Return a product" in the "Complaints" menu then specify the reason for your choice. If you want, you can add an explanatory message. To return your item, the conditions differ depending on the mode of transport used for the delivery. We detail the procedure to follow in the table below. COLISSIMO A return slip and a packing slip are sent to you by e-mail. All you have to do is drop off the package at the post office of your choice. The shipping costs are offered. (See our terms and conditions of sale) CHRONOPOST - GEODIS TNT DUCROS - EXPRESS You are contacted to set up an appointment to collect your item. The product is returned in its original condition, previously repackaged by you. The pick-up takes place at the foot of your home. SPECIALIZED TRANSPORT DELIVERY You are contacted to set up an appointment to collect your item. If necessary, a product delivered disassembled must be disassembled again by you. The specialized carrier picks up the item (with or without packaging) at the location and floor of your choice. Customer service 0800 80 40 20 Secure payment Mastercard / Visa / Paypal Free returns for 14 days Free delivery to all stores Discover us Who are we ? Wedding list Sustainable development Blog All our stores Gift card Know everything Delivery Free returns Online payment Terms of Sales Credits and legal notices Join the Maisons du Monde community Keep in touch with us anytime! Newsletter Stay up to date with news, follow the advice of our stylists payment methods Follow us on the networks! © 2017 - Credits and legal notices - Site map FR