FR Home Terms of Sales Terms of Sales & Terms of Service Conditions Générales de Vente Article 1. Réglementation applicable Les présentes conditions générales de vente font partie intégrante du contrat d’hébergement, lequel est soumis au statut des résidences services sans aucune possibilité de maintien dans les lieux (possibilité de domiciliation puisque le logement de l’étudiant est considéré comme résidence principale). Elles prévalent sur toute autre condition. Article 2. Réservation The reservation in an Ecla residence is only valid after acceptance of the Customer's reservation by Ecla. It is subject to the payment of administrative fees and a security deposit collected upon signature of the lease contract (depending on the length of stays). It is only reimbursed to the resident to the extent that no degradation is noted during the exit inventory and if it is up to date with its debts. The security deposit will be refunded within one month of leaving the premises and in accordance with the law. Confirmation of the acceptance of the application remains at the sole discretion of Ecla. In addition, to be firm, the reservation must be guaranteed by a physical or bank guarantee or be followed by the payment of a deposit. Other possibilities may exist through partnership agreements with companies, for example, which would engage their responsibility. Different conditions are likely to be applied for promotional rates. In this case, the particularities mentioned under the description of the price on the reservation page prevail over the conditions mentioned above. Article 3. Prices The prices only include the provision of an apartment. Prices are subject to change without notice and optional services are not included in the price. The prices are calculated with a VAT rate at 10%, (subject to the variation of the VAT increase). They do not include the housing tax or the household waste tax. Administrative fees may be charged (see pricing conditions displayed in accordance with the legislation). Payment must be made within the first 5 days of the month. In the event of non-payment, an appeal will be made to the person or organization having jointly committed its surety. The recovery of sums owed by the resident to Ecla, for whatever reason, may be pursued by any legal means. The accommodation is considered occupied as long as the keys have not been handed over and the premises returned by the resident. Article 4. Modification of reservation or length of stay Any modification of the stay must be notified to us in writing (email, fax, letter) and may entail costs. Subject to availability and at Ecla's discretion, the length of stay may be extended without any obligation to stay in the same apartment or at the same price. In the event of an accepted extension of the stay and application of a new price, this will be applicable from the date of acceptance of the file by Ecla and the signing of a new lease. For reservations made online, in accordance with article L121-21 of the Consumer Code, Hamon law of 03/17/2014, the withdrawal period free of charge is 14 days. Cancellation of stay Details of costs: - Jusqu’à J-30 avant la date d’arrivée : · jusqu’à 7 jours après la réception du bail : annulation gratuite · plus de 7 jours après la réception du bail : remboursement intégral sauf 50% des frais de dossier - Entre J-29 et J-15 avant la date d’arrivée : remboursement intégral sauf 100% des frais de dossier - Entre J-14 et J-7 avant la date d’arrivée : remboursement intégral sauf 100% des frais de dossier + ½ mois de loyer - Passé J-7 : remboursement intégral sauf 100% des frais de dossier + 1 mois de loyer Cas spécifiques : Refus de visa français : Toute annulation liée à un refus de visa français doit nous être signifiée par écrit accompagnée de la preuve de refus. - Free cancellation linked to a visa refusal up to 15 days before the date of arrival. - Between D-15 and date of arrival: full refund except 100% of administration fees - Beyond the date of arrival: full refund except 100% of administration fees + 1 month's rent Article 5. Obligations of the resident The resident must take out insurance covering civil liability and rental risk with a well-known insurance, and provide proof thereof on any request from Ecla (for any stay equal to or greater than 6 months). If the insurance certificate is not produced, Ecla will implement the one-month termination clause, allowing it to terminate the contract for lack of insurance. Only the resident can occupy the premises. He cannot relinquish his home in favor of a third party, even for a short period, nor lend it to a third person without the prior consent of Ecla. The authorized visitation rights can only be exercised in the presence of the resident. Any visitor may be asked to disclose his identity to the guard and justify his presence. Any visitor staying for one or more nights will have to pay a flat rate corresponding to 1 / 100th of the reference monthly rent per night of presence. The resident cannot receive mail for third parties. He must make his change of address as soon as he leaves. The apartment will be made available to the resident in a good state of repair. The resident will use the rented premises and their facilities with due diligence. The resident undertakes to respect the other residents, the staff of Ecla, the work, the welfare and the rest of others. He will take care to limit, for his neighbors, the noise pollution for which he and his guests are responsible, in particular after 10 p.m., and this including in the common areas and outdoor spaces. A descriptive inventory is given to the resident on arrival. It is imperative to provide this document with precise information in order to avoid any subsequent dispute. A contradictory inventory is drawn up when the resident leaves. To do this, he must make an appointment with the Ecla Manager. Otherwise, the inventory will be drawn up unilaterally by Ecla. The resident is responsible for his apartment as well as the equipment and furniture that adorns it. Any development must be done respecting the apartment and the furniture. Any degradation will result in financial penalties. The bags of waste must be deposited daily in the containers made available near the building. The occupancy of the premises must be done peacefully, in compliance with French law, customs and good morals, (in accordance with article 7 of the law of July 6, 1989). Ecla cannot be held responsible for thefts committed inside the residence, in common areas, car parks, etc. All residents must therefore properly lock their door with the key. However, it is strongly recommended that the resident report any mischief of which he may be the victim to the guardian of the residence. Un inventaire figure dans chaque appartement. Le résident devra en vérifier l’exactitude et la qualité dès son arrivée, et signaler à la réception ou au gardien par écrit (courriel, fax, courrier) toute anomalie, objets manquants ou dégradés, le cas échéant, dans les 4 heures suivant son arrivée. Lors du départ du résident, l’inventaire et l’état de propreté de l’appartement feront l’objet d’un contrôle par Ecla et tout manquement à l’inventaire ou dommage causé à l’appartement sera facturé au résident. The resident gives a mandate to Ecla to enter the premises to carry out technical maintenance, for safety or any emergency measure. In no way does the right of occupancy give the residents the right to prohibit access to the managing company or the owner of the apartment in his apartment for the needs of maintenance, for reasons of security of goods and services. people, hygienic reasons, or to check the correct application of the present or the internal regulations. Unauthorized posting in the common areas and in the general enclosure of the residence is prohibited outside the spaces provided for this purpose. Article 6. Complaints In the event of a complaint or difficulty encountered during your stay, we advise you to notify Ecla, the person in charge of the residence or any person duly identified as such so that a solution can be quickly found. The Ecla company does not take charge of the reimbursement of telephone communications or the postage or registered mail costs inherent to your requests, even if they are well founded. Article 7. Liability The liability of Ecla cannot be sought in the event that the capacity of the apartment is exceeded by the resident. The provisions of article 1952 and following of the Civil Code relating to hoteliers are not applicable. The resident is responsible to other residents for any damage he may cause. Any damage or loss of an object in its custody (in particular set of keys) will be replaced by Ecla at the resident's expense. The accommodation key cannot be reproduced, nor entrusted to anyone other than the Guardian of the residence or the Manager. The resident is prohibited from changing the barrel of the locks or adding bolts to the front door. In the event of an electronic door opening and closing system, the resident agrees not to disclose the code, to lend or exchange the entrusted electronic key. Article 8. Termination, sanction not renewal In the event of non-performance of one of its obligations or inappropriate behavior likely to disrupt the stay of the other occupants, the contract will be terminated automatically without formality and without delay. The resident must immediately leave the premises and may be evicted if necessary with the help of the police. Article 9. Renewal Renewal of the contract can only be considered if the resident has paid all his debts and has not violated these conditions, nor the internal regulations. General Conditions of Use 1. General Information By using our site you fully and completely accept the general conditions below. Nous nous efforçons de mettre à jour régulièrement les données du site. Ces conditions peuvent donc être modifiées à tout moment. Nous vous invitons à en prendre connaissance régulièrement. Pour des raisons de maintenance technique, vous pourrez rencontrer parfois des interruptions. 2. Description des services Le site a pour objet de fournir une information concernant l’ensemble des activités et des services de la société Ecla. Malgré une mise à jour régulière de nos données, nous ne pourrons être tenus pour responsables des omissions, inexactitudes et carences dans les informations présentes sur le site, qu’elles soient de notre fait ou du fait des tiers partenaires. All information on the site www.ecla-campus.com is given for information only, is subject to change and is not exhaustive. 3. Limitation of responsibilities The Ecla company cannot be held responsible for material damage linked to the use of the www.ecla-campus.com site as well as the appearance of dysfunction or incompatibility. We advise you to use recent equipment, which does not contain viruses and with an up-to-date latest generation browser to optimize your browsing on our website. Des espaces sont présents sur notre site pour poser des questions ou déposer vos témoignages. Ecla se réserve le droit de supprimer, sans mise en demeure préalable, tout contenu déposé dans cet espace qui contreviendrait à la législation applicable en France, en particulier aux dispositions relatives à la protection des données. Le cas échéant, Ecla se réserve également la possibilité de mettre en cause la responsabilité civile et/ou pénale de l’utilisateur, notamment en cas de message à caractère raciste, injurieux, diffamant, ou pornographique, quel que soit le support utilisé (texte, photographie…). Le site internet www.ecla-campus.com contient des liens hypertextes vers des sites partenaires. Cependant Ecla ne pourra être tenu pour responsable du contenu des sites visités. 4. Propriété intellectuelle Les contenus diffusés sur le site de Ecla (images, contenus rédactionnels, graphismes, logo, icônes, sons...) et les éléments nécessaires à son fonctionnement (logiciels) font l'objet d'une protection des droits de propriété intellectuelle, que ce soit au titre du droit d'auteur ou du droit d'usage. Toute reproduction, représentation, modification, publication, adaptation de tout ou partie des éléments du site www.ecla-campus.com, quel que soit le moyen ou le procédé utilisé, sont interdites, sauf sur autorisation écrite préalable de Ecla. Toute exploitation non autorisée du site ou de l’un des éléments qu’il contient sera considérée comme constitutif d’une contrefaçon et poursuivie conformément aux dispositions des articles L.335-2 et suivants du Code de Propriété Intellectuelle. 5. Cookies Cookies are trackers deposited during your browsing, which allow us to measure the audience, to identify you and to analyze information relating to the navigation of your computer on our site. In application of the European directive, we inform you that your navigation on the site www.ecla-campus.com is therefore likely to cause the installation of cookies on your computer. In application of the Data Protection Act, tracers (cookies or others) require the collection of your consent and therefore cannot be placed or read on your terminal, as long as you have not given your consent. To do this, you will find on our home page a prior information banner allowing you to configure the use of cookies and, where applicable, refuse the deposit of cookies. Your consent is valid for a maximum of 13 months. 6. Applicable rights The main laws concerned: - Law n ° 78-87 of January 6, 1978, in particular amended by law n ° 2004-801 of August 6, 2004 relating to data processing, files and freedoms. - Law n ° 2004-575 of June 21, 2004 for confidence in the digital economy. Any dispute in connection with the use of the site www.ecla-campus.com is subject to French law and the Montpellier court will have sole jurisdiction, even in the event of multiple defendants or an appeal for forced intervention. We keep in touch ? 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