Login Menu Mitchell 1 Milestones You are here: Home Mitchell 1 Milestones 2018 Mitchell 1 Adds New Vehicle Selection Feature to ProDemand and TruckSeries Repair Software – January Snider Fleet Solutions Adds Mitchell 1 Diagnostic and Repair Capabilities –February Mitchell 1 Received Top 10 Tools Award from Undercar Digest – March San Diego County Board of Supervisors Proclaims Mitchell 1 Day in Celebration of 100th Anniversary – March Mitchell 1 and OK Tire Announce Agreement to Offer Repair and Management Software to Franchises – May Mitchell 1 ProDemand 1Search Plus Feature Wins 2018 PTEN Innovation Award – August Mitchell 1 Improves Productivity Solutions with Built-In Text Messaging – September Mitchell 1 Wins People’s Choice Awards for ProDemand 1Search Plus and SocialCRM LocalSearch – October Mitchell 1 Commended by Frost & Sullivan for Enhancing Productivity of Auto Repair Business with its Customer-Centric Software – October Mitchell 1 Adds ADAS Feature to ProDemand – November Mitchell 1 Announces ProSpect Mobile Vehicle Inspection Solution – November 2017 Manager™ SE Truck Edition shop management software for all-makes medium and heavy truck repair – February ProDemand® and Mobile ManagerPro™ win in ‘Top 10 Tools’ Awards from Undercar Digest – February Navistar rolls out integrated TruckSeries to International dealers – April Roady’s Truck Stops rolls out Mitchell 1 TruckSeries to member locations – July SocialCRM adds new LocalSearch Feature to auto repair marketing services – October TruckSeries is updated with model year 2017 data – October New commercial truck video produced highlighting shop productivity – October ProDemand enhanced with 1Search Plus – November Manager SE Truck Edition wins PTEN Innovation-People’s Choice Award – November RepairConnect enhanced with ABS and transmission codes for medium and heavy truck repair – December 2016 Manager SE introduces new and improved scheduler feature – January ProDemand wins ‘Top 5 Tools’ Award from TechShop – January ProDemand®, SureTrack®, Manager™ SE and Mobile ManagerPro™ win in ‘Top 10 Tools’ Awards from Undercar Digest – February TruckSeries updates interface between RepairConnect and Noregon JPRO software – February ProDemand releases new version with Probable Component feature – March TruckSeries and ProDemand are picked up by First Vehicle Services – May Integration of RepairConnect with NEXIQ Technologies expands – May New series of Shop Management Training videos released – June Manager SE wins 2016 PTEN Innovation Award – August Manager SE Scheduler wins PTEN People’s Choice Award – October TruckSeries is updated with model year 2016 data – October SureTrack hits milestone of expanding Real Fixes at a rate of 250,000 less common real fixes per month – November Manager SE enhanced with 1st Mile credit card processing and Accounting Link accounting options – November Mitchell 1 celebrates 10-year anniversary of first online software for commercial trucks – December Mitchell 1 Introduces 2017 Emission Control Application Guide – December 2015 ProDemand Mobile launched, optimized specifically for tablet devices – January ProView troubleshooting feature added to ProDemand – January TruckSeries, modular software suite for Class 4-8 trucks, launched – March SocialCRM shop adds “lost customer” email feature – May SocialCRM celebrates 10th anniversary – July Mitchell’s ProDemand® Top 10 Repairs List and Mobile ManagerPro took top honors in the Repair Information Sources and Computers and Software categories respectively, in the 2015 Professional Tool & Equipment News (PTEN) Innovation Awards – August Mitchell 1 shop management celebrates 20th anniversary – September Mitchell’s ProDemand® ProView and Mobile ManagerPro win People’s Choice Awards in the Repair Information Sources and Computers and Software categories respectively, in the 2015 Professional Tool & Equipment News (PTEN) Innovation Awards – October Manager SE announces new Scheduler and Plate-to-VIN features – November 2014 Mitchell 1 Adds ‘Get2Know’ Training Resource Center to Website to help users increase product proficiency – January The Manager™ SE shop management system now includes the new Auto Updater – February RepairConnect now an integrated component of Navistar’s OnCommand™ Connection remote diagnostics and fleet maintenance system – March SocialCRM adds recurring target marketing e-mail campaign feature that automatically reminds customers about recommended auto repair services – April SocialCRM adds automatic appointment email reminder feature – May The Pep Boys- Manny, Moe & Jack (NYSE: “PBY”), the nation’s leading automotive aftermarket service and retail chain, has selected ProDemand® with SureTrack® as the source for OEM-based and expert information for its 800 locations in 35 states and Puerto Rico – June SocialCRM shop marketing solution adds website development service – July Engine diagnostic repair information for the most common school bus types added to RepairConnect – September Manager™ SE includes an integrated tire catalog from American Tire Distributors, Inc. (ATD) – September TruckPro, the largest independent truck and trailer service center network across Canada, selects Mitchell 1’s truck repair solutions – October Low Score Diagnostics feature added SocialCRM consumer reviews – October Mobile ManagerPro added as extension of Manager™ SE, offering full wireless functionality – November SocialCRM dashboard and customer marketing details integrated into Manager™ SE – December 2013 SocialCRM shop marketing service enhanced with mobile optimization feature – January Manager™ SE now integrated with ProDemand™ and Windows 8 compatible – February Repair-Connect® now fully integrated as the primary troubleshooting information interface with Noregon’s JPRO commercial fleet diagnostics 2013 v1 and its Next Step Service module – February Manager™ SE integrated with XCharge credit card processing system – March Manager™ SE integrated with Intuit QuickBooks® – March TruckLabor, the first comprehensive labor time estimating product for medium and heavy trucks, launched – March New Business Contact Syndication feature launched with SocialCRM shop marketing services. April New 1search feature in ProDemand delivers OEM and experience-based repair information together – July Mitchell 1 develops online test to be utilized during TMC’s SuperTech technician skills competitions – July 2012 Mitchell 1 partners with SureCritic to integrate with SocialCRM™ in January Mitchell 1 named a winner of TechShop magazine’s 2011 Top 5 Tools Award for OnDemand5.com in February Interface between Repair>Connect and JPRO Commercial Fleet Products released in March ProDemand™, the next generation of repair information software, launched in April ProPack™, the new customer communication tool box, launched in July New feature to view top vehicle lookups added to ProDemand™ in July ProDemand™ news and updates blog launched in August Estimator integrated into ProDemand™ in September 2011 Mitchell 1 marks 15th Anniversary of its Windows-based shop management software Credit card processing integrated into ManagerSE in February Mitchell 1 partners with Zonar Systems to integrate Repair-Connect into Zonar’s Ground Traffic Control software to offer Zonar Rx in February Shop Management SE Viewer application available for Snap-on’s VERUS® and VERDICT™ diagnostic and information systems in March. Mitchell 1 wins TechShop magazine’s 2010 Top 5 Tools Award for OnDemand5.com in March Target Market Promotions added to eCRM e-mail marketing service in April SocialCRM™, customer retention and new customer acquisition service, is launched in September Mitchell 1’s Manager/ManagerPlus shop management software named the preferred management system of choice by O’Reilly Auto Parts in November Mitchell 1 and ASE present Technician of the Future award in November 2010 Mitchell 1 launches Facebook page in January OwnerAutoSite partners with AutoNet TV in January Repair>Connect launched at TMC 2010 in February Mitchell 1 DIY Signs Internet Affiliate Agreement With JustAnswer® in February Repair-Connect web-based application introduced in February Mitchell 1 Launches Monthly Electronic Newsletter for Shop Management Customers in February Partnership with National Roadside Service, LLC (NRS) signed in March Mitchell 1 Named to Heavy Duty Trucking’s Top 20 in March Mitchell 1 DIY Signs Internet Affiliate Agreement with AskPatty.com in March Mitchell 1 marks 90th Anniversary in April Photos added to Tractor-Trailer.net and Medium-Truck.net online repair programs in July Mitchell 1 receives AAA “Hall of Fame” Award during the AAA/CAA Automotive Services Conference in July Shop Management Users Forum reaches 30,000 postings in August ManagerSE and ManagerPlusSE v6.4 launched in October 2009 U.S. launch of ManagerEnterprise in January Mitchell 1 & AAA 10-year Anniversary Mitchell On-Demand® 20-year Anniversary Medium-Truck.net launched as on-line repair information for medium duty trucks ServiceIntelligence available in kilometers in Canada Mitchell 1 partners with Bob Cooper and Elite in June Mitchell 1 DIY 5-year Anniversary 2008 National Pronto Endorsement/PDG Partnership in January WHI Product Integrates with ManagerPlus in February eCRM is added to the Business Performance Services stable in April OnDemand5.com version 2.0 includes Google™ search functionality PerformanceCenter is added to Business Performance Services in July Mitchell 1 DIY launches YouTube and Facebook pages in July Shop Management Workshops become AMI certified Customer Retention Marketing (CRM) is launched in Canada in August ManagerEnterprise is launched in Canada in October Manager SE (ShopStream-enabled) is launched in October ShopMeter (KPI Web Portal) launches with ASA at the CARS show in Las Vegas in November OwnerAutoSite.com & OnlineServiceAdvisor.com features are added to CRM and eCRM 2007 Business Performance Services launches in January DataProtection and ServiceIntelligence launches in February Manager / ManagerPlus 5.8 is released in March • OnDemand5.com version 1.7 featuring OnDemand Live is released in April Manager / Manager Plus 5.9 is released in April Mitchell 1 Transporter is launched in June OnDemand5.com version 1.8 is released in August New report options added to Customer Retention Marketing (CRM) in September Mode 6 data added to OnDemand5.com in September QuickBooks Integrator 1.1 released in September • Manager/ManagerPlus 5.9 Q4 Updates integrate with NAPA catalog PerformanceCenter launches in October 2006 Web-based Tractor-Trailer.net for heavy vehicles launches on January 23 Transmission overhaul and diagnostics coverage are included in the Repair product – May Mitchell 1 Performance Group (MPG) launches on June 25 Monthly updated web processes implemented Mitchell 1 Data Extraction Kit (MDEK) launches in July CRM relaunches in October 2005 Partnership with CARQUEST established in March Customer Retention Marketing (CRM) Call Tracking Service (CTS) launches on July 27 Re-brands the Heavy Truck CD’s to Medium Truck on CD recognizing the content was more Medium Duty than Heavy Duty and set a course to create what is now known as Tractor-Trailer.net Mitchell 1 becomes a full-service marketing and business solution provider for auto repair shops CircuitSelect™ launches in November 2004 Mitchell On-Demand® Direct launches eAutoRepair.net launches in November TechBooks, India 2002 OnDemand Manager/ManagerPlus released on September 5 O’Reilly partnership with Mitchell 1 is established in June 2003 OnDemand5.com is introduced in January 2001 Mitchell Repair changes its name to Mitchell 1 Mitchell 1 introduces OnDemand5 line of products for automotive repair 2000 Snap-on and Napa jointly own Mitchell Repair 1998 Mitchell was the first to produce auto data on DVD 1994 Mitchell was the first to provide a Windows based product Mitchell created Mitchell On-Demand® Truck Edition on CD 1989 Mitchell introduces Mitchell ON-DEMAND® repair information and estimator system on CD-ROM 1988-1991 Mitchell acquires Digitree, KLM and NAGS all to improve products and services 1986 The Thomson Corporation purchases Mitchell 1984 Mitchell develops and markets Heavy Truck Repair Manual 1983 The introduction of portable electronic estimating 1958 The first estimator was produced 1946 Glenn Mitchell founded Mitchell Manuals 1920 Service Engineering Corporation buys Reed Manual, develops National Service Data 1918 Reed Electrical Manual estalished Total Shop Solutions ©2021 Mitchell Repair Information Company, LLC. 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