Open toolbar WELCOME ABOUT US CHILDREN & FAMILIES HOUSING SENIORS ADULT MEDICAL DAY SERVICES COMMUNITY CONTACT US OMBUDSMAN PROGRAM The Long Term Care Ombudsman Program was initiated in the early 1980s under the Older Americans Act and Maryland Law to improve the quality of care in nursing homes and long term care facilities. Long Term Care includes nursing homes, assisted living and extended care units. Ombudsman are specially trained professionals who advocate for residents in the above named facilities. The program’s mission is to advocate for the legal rights of residents and help them control their own lives and maintain their personal dignity. Ombudsman receive and investigate allegations of violations of client rights and assist the resident, family and facility in resolving complaints related to quality of life and quality of care. The Ombudsman also provide educational training to facility staff in an effort to prevent abuse/neglect in the facilities. There is no fee for services that are provided by the Ombudsman Program. Click here for information on Maryland Health Care Commission Consumer Guide To Long Term Care For questions or concerns: Ombudsman 301-783-1771 Ashlee Lane, Area Agency on Aging Director alane@alleganyhrdc.org 125 Virginia Avenue Cumberland, MD 21502 (301)783-1709 (301)722-0937 Fax Allegany County Human Resources Development Commission 125 Virginia Avenue, Cumberland, MD 21502 301-777-5970 301-722-0937 Fax Allegany County Human Resources Development Commission 125 Virginia Avenue, Cumberland, MD 21502 301-777-5970 301-722-0937 Fax Email IT@alleganyhrdc.org with any problems on this web site