the largest online catalog at unbeatable prices Login | Register | Contacts | Newsletter service | Categories map Login Computers and tablets Peripherals and PC components Networks and servers Office school consumables Audio Video Photography Auto Motorcycle Telephony and Gps Domestic appliances Appliances in the kitchen Home Garden Electrical material Brico Free time and games Outlet Society About us Contacts Work with us Faq Collection points Customer area Login Register Your details Change password Your orders Your documents Your favorites Last purchases Product alerts Newsletter service After sales services Conditions Terms of sale European guarantee Payment methods and shipping costs Delivery times Right of withdrawal Product guarantees Security of transactions Privacy Legislative Decree n. 21 of 2014 BPM srl, with OPERATIONAL HEADQUARTERS in Via Paolo Veronese 134/17 10148 - Turin and registered office in Corso Ferrucci 27 - 10138 Turin, implemented the regulatory interventions in favor and protection of consumers introduced with Legislative Decree no. . 21 of 21 February 2014 issued in implementation of Directive 2011/83 / EU on consumer rights . RIGHT OF WITHDRAWAL - INFORMATION TO CONSUMERS ON THE RIGHT OF WITHDRAWAL The Consumer Code (Legislative Decree No. 206 of 2005) provides that the person who professionally carries out the sales activity provides all the necessary information to potential buyers in order to allow them to make their purchases with the utmost peace of mind. Keep this page by printing it or saving it in a file on your computer or in another durable medium so that you always have the possibility of being able to consult it whenever you want. We will try to explain simply what are the rules of the relationship that you could establish with us by purchasing one of our products. We will take care to report the number and letter of the consumer code to which each period refers during the exhibition. The recipient of this page is the consumer, therefore the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. By registering the VAT number in the order, the purchase refers to the professional or commercial activity carried out and the customer is qualified as a "professional". Therefore, consumers are those who buy without registering their VAT number on the order . The consumer has a period of fourteen days to exercise the right of withdrawal from a distance contract or a contract negotiated away from business premises. For the withdrawal it is not necessary to provide any reasons and no expenses must be incurred except for the additional costs for the costs of delivery of the product (provided for by Article 56, paragraph 2, if the consumer has expressly chosen a type of delivery other than less expensive type of delivery offered by the seller), and those for returning the product to us, provided for in Article 57, consisting of the direct cost of returning the goods to the seller, which must be made by insured shipping. In the event of withdrawal, BPM srl also reimburses the consumer the amount of the delivery costs with the lowest cost, among those possible. The cost of shipping for the return of the product, to be made with insured shipping, will remain the responsibility of the consumer who will exercise the withdrawal. To facilitate the withdrawal, at the request of the customer, we can send the courier chosen by the customer, then deducting the cost from the refund that we will make to the customer, approximately with the same system with which he made the payment. The 14-day period for exercising the withdrawal from distance sales contracts between consumer customers and BPM srl starts from the moment the goods are delivered to the recipient. The Consumer Code reports: from the moment in which the consumer or a third party, other than the carrier (or courier) and designated by the consumer, acquires physical possession of the goods, except in the case of multiple goods ordered by the consumer through an order and delivered separately, for which the deadline for communicating the will to withdraw from the contract runs from the day on which the consumer or a third party, other than the carrier and designated by the consumer, has acquired physical possession of the last good. Before the expiry of the 14-day term to be able to exercise the withdrawal, the consumer informs the seller of his decision that he wishes to exercise the withdrawal. The withdrawal notice can be made using the WITHDRAWAL FORM ATTACHED TO THE CONSUMER CODE but any explicit declaration of the decision to withdraw from the contract is sufficient for us. However, we remind you that withdrawal is not allowed for those goods for which the consideration paid by the consumer does not exceed 50 euros and is excluded in relation to the contracts indicated in art. 59 of the Consumer Code among which we indicate: the supply of goods made to measure or clearly personalized (letter c); the supply of sealed goods that cannot be returned for hygienic reasons or related to health protection and have been opened after delivery (letter e); the supply of sealed audio or video recordings or sealed computer software that have been unsealed after delivery (letter i); la fornitura di giornali, periodici e riviste ad eccezione dei contratti di abbonamento per la fornitura di tali pubblicazioni (lettera l); la fornitura di contenuto digitale mediante un supporto non materiale se l'esecuzione è iniziata con l'accordo espresso del consumatore e con la sua accettazione del fatto che in tal caso avrebbe perso il diritto di recesso (lettera o). As a result of the withdrawal, BPM srl will reimburse without delay and in any case within 14 days of returning the product, after verifying its integrity, the payments received by the consumer in the same manner in which the payment was made. The cost of returning the goods will be borne by the consumer who will provide insured shipping. Any decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods will be quantified by a BPM srl technician and deducted from the total refund. The right of withdrawal is therefore subject to the following mandatory conditions: Il diritto si applica al prodotto acquistato nella sua interezza. Non è quindi possibile esercitare il recesso solo su parte del prodotto acquistato (es.: accessori, software allegati, ecc...); La BPM S.r.l. per riconoscere il diritto di recesso nei contratti a distanza intervenuti con i clienti consumatori, come previsto dal D.Lgsl. 206/2005, richiede che il bene venga restituito integro, nella confezione originale, completa in tutte le sue parti (compresi imballo ed eventuale documentazione e dotazione accessoria: manuali, cavi, ecc...). Per limitare danneggiamenti alla confezione originale, si raccomanda, quando possibile, di inserirla in una seconda scatola, che dovrà ben proteggere sia il prodotto che la sua confezione originale. Va evitata in tutti i casi l'apposizione di etichette o nastri adesivi direttamente sulla confezione originale del prodotto; Il bene soggetto a esercizio del diritto di recesso deve riportare lo stesso numero di matricola presente in fattura di vendita. Qualora il bene dovesse riportare un numero di matricola diverso da quanto segnalato in fattura, il reso non verrà accettato e il prodotto rimarrà presso i nostri magazzini a disposizione del cliente e la richiesta di recesso sarà respinta; Le spese per la restituzione del bene sono a carico del cliente; La spedizione, fino all'attestato di avvenuto ricevimento nei nostri magazzini, è sotto la completa responsabilità del cliente; I beni vanno restituiti al seguente indirizzo: BPM srl, Via Paolo Veronese 134/13, 10148 Torino; In caso di danneggiamento del bene durante il trasporto la BPM s.r.l. darà comunicazione al Cliente dell'accaduto (entro 5 giorni lavorativi dal ricevimento del bene nei propri magazzini), per consentirgli di sporgere tempestivamente denuncia nei confronti del corriere da lui scelto e ottenere il rimborso del valore del bene (se assicurato); in questa eventualità, il prodotto sarà messo a disposizione del Cliente per la sua restituzione, contemporaneamente annullando la richiesta di recesso; La BPM s.r.l. non risponde in nessun modo per danneggiamenti o furto/smarrimento di beni restituiti con spedizioni non assicurate; Il bene soggetto a esercizio del diritto di recesso deve rientrare nei nostri magazzino entro 14gg solari dalla data di autorizzazione al rientro, dopo tale termine la spedizione sarà respinta e contemporaneamente annullata la richiesta di recesso Nel caso di decadenza del diritto di recesso, "BPM S.r.l." provvederà a restituire al mittente il bene acquistato, addebitando allo stesso le spese di spedizione. Without prejudice to any repair costs for damage to the original packaging and / or internal packaging (cellophane, boxes, etc.), BPM srl will refund the customer the full amount of the returned goods, within 14 days from the return of the goods. , using the same payment system as the customer, by transferring the amount charged to the credit card or by bank transfer. WITHDRAWAL FORM ATTACHED TO THE CONSUMER CODE Regulatory References Legislative Decree 206 of 6/9/2005 Art. 52. Right of withdrawal 1. Without prejudice to the exceptions referred to in articles 47 and 59, the consumer has a period of fourteen days to withdraw from a distance contract or contract negotiated away from business premises without having to provide any reasons and without having to incur costs other than those foreseen Article 56, paragraph 2, and Article 57. 2. Without prejudice to Article 53, the withdrawal period referred to in paragraph 1 ends after fourteen days starting: a) in the case of service contracts, from the day the conclusion of the contract; b) in the case of sales contracts, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods or: 1) in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good; 2) in the case of delivery of goods consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece; 3) in the case of contracts for the periodic delivery of goods during a certain period of time, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the first good; c) in the case of contracts for the supply of water, gas or electricity, when they are not offered for sale in a limited volume or in a specific quantity, of district heating or of digital content not supplied on a physical medium, from the day of the conclusion of the contract. 3. The parties to the contract can fulfill their contractual obligations during the withdrawal period. However, in the case of contracts negotiated away from business premises, the professional cannot accept, by way of consideration, bills of exchange that have a maturity of less than fifteen days from the conclusion of the contract for service contracts or from the acquisition of physical possession. of the goods for sales contracts and cannot present them at the discount before this deadline. Art. 47. Exclusions 1. The provisions of Sections I to IV of this Chapter do not apply to contracts: a) for social services, including social housing, childcare and support for families and persons temporarily or permanently in state of need, including long-term care; b) health care, for services provided by health professionals to patients, in order to assess, maintain or restore their state of health, including the prescription, administration and supply of medicines and medical devices, whether provided or less through health care facilities; c) gambling activities involving a stake of pecuniary value in games of chance, including lotteries, casino gambling and betting; d) financial services; e) concerning the creation of immovable property or the establishment or transfer of rights over immovable property; f) for the construction of new buildings, the substantial transformation of existing buildings and for the rental of housing for residential purposes; g) which fall within the scope of application of the regulations concerning travel, holidays and "all inclusive" circuits, as per articles 32 to 51 of legislative decree no. 79; h) which fall within the scope of application of the legislation on consumer protection with regard to certain aspects of timeshare contracts, contracts relating to long-term holiday products and resale and exchange contracts, referred to in articles 69 to 81-bis of this Code; i) stipulated with the intervention of a public official, bound by law to independence and impartiality, who must ensure, by providing complete legal information, that the consumer concludes the contract only on the basis of a weighted legal decision and with knowledge of its legal relevance; l) the supply of food, beverages or other goods intended for daily consumption in the family and physically supplied by a professional on frequent and regular rounds to the consumer's home, residence or workplace; m) of passenger transport services, without prejudice to article 51, paragraph 2, and articles 62 and 65; n) concluded through automatic vending machines or automated commercial premises; o) concluded with telecommunications operators using public pay phones for their use or concluded for the use of a single connection via telephone, Internet or fax, established by the consumer. 2. The provisions of Sections I to IV of this Chapter do not apply to contracts negotiated away from business premises on the basis of which the consideration that the consumer must pay does not exceed 50 euros. However, the provisions of this Chapter apply in the case of several contracts stipulated simultaneously between the same parties, if the amount of the global consideration that the consumer must pay, regardless of the amount of the individual contracts, exceeds the amount of 50 EUR. Art. 53. Non-fulfillment of the obligation to provide information on the right of withdrawal 1. If in violation of Article 49, paragraph 1, letter h), the professional does not provide the consumer with information on the right of withdrawal, the withdrawal period ends twelve months after the end of the initial withdrawal period, as determined in accordance with Article 52, paragraph 2. 2. If the professional provides the consumer with the information referred to in paragraph 1 within twelve months from the date referred to in Article 52, paragraph 2, the withdrawal period ends fourteen days after the day on which the consumer receives the information. Art. 54. Exercise of the right of withdrawal 1. Before the expiry of the withdrawal period, the consumer informs the trader of his decision to exercise the right of withdrawal from the contract. To this end, the consumer can: a) use the model withdrawal form referred to in Annex I, part B; or b) submit any other explicit declaration of your decision to withdraw from the contract. 2. The consumer has exercised his right of withdrawal within the withdrawal period referred to in article 52, paragraph 2, and article 53 if the communication relating to the exercise of the right of withdrawal is sent by the consumer before the deadline of the withdrawal period. 3. The professional, in addition to the possibilities referred to in paragraph 1, may offer the consumer the option to electronically fill in and send the standard withdrawal form set out in Annex I, part B, or any other explicit declaration on the site professional web site. In such cases, the trader communicates 4. The burden of proof relating to the exercise of the right of withdrawal in accordance with this article lies with the consumer. Art. 55. Effects of withdrawal 1. The exercise of the right of withdrawal puts an end to the obligations of the parties: a) to perform the contract at a distance or negotiated away from business premises; or b) to conclude a distance or off-premises contract in cases where an offer has been made by the consumer. Art. 56. Obligations of the professional in the event of withdrawal 1. The professional reimburses all payments received from the consumer, possibly including delivery costs, without undue delay and in any case within fourteen days from the day on which he is informed of the consumer's decision to withdraw from the contract pursuant to Article 54. The professional performs the refund referred to in the first period using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that he does not have to incur any costs as a consequence of the refund. In the event that the payment has been made by means of bills of exchange, if these have not yet been presented for collection, they must be returned. IS' 2. Without prejudice to paragraph 1, the trader is not required to reimburse the additional costs, if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the trader. 3. Unless the trader has offered to collect the goods himself, with regard to sales contracts, the trader may withhold the reimbursement until he has received the goods or until the consumer has demonstrated that he has returned the goods, whichever situation occurs first. Art. 57. Obligations of the consumer in case of withdrawal 1. Unless the trader has offered to collect the goods himself, the consumer returns the goods or delivers them to the trader or a third party authorized by the trader to receive the goods, without undue delay and in any case within fourteen days from the date in to which he communicated to the professional his decision to withdraw from the contract pursuant to article 54. The deadline is met if the consumer returns the goods before the expiry of the fourteen-day period. The consumer only bears the direct cost of returning the goods, as long as the professional has not agreed to bear it or has failed to inform the consumer that this cost is borne by the consumer. In the case of contracts negotiated away from business premises in which the goods were delivered to the consumer's home at the time of the conclusion of the contract, the professional collects the goods at his own expense if the goods, by their nature, cannot normally be returned by mail. 2. The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The consumer is in no case responsible for the decrease in the value of the goods if the professional has failed to inform the consumer of his right of withdrawal pursuant to article 49, paragraph 1, letter h). 3. If a consumer exercises the right of withdrawal after having submitted a request in accordance with article 50, paragraph 3, or article 51, paragraph 8, the consumer pays the professional an amount proportional to what has been supplied up to when the consumer has informed the professional of the exercise of the right of withdrawal, with respect to all the services provided for in the contract. The proportional amount that the consumer must pay to the trader is calculated on the basis of the total price agreed in the contract. If said total price is excessive, the proportional amount is calculated on the basis of the market value of what has been supplied. 4. The consumer does not bear any costs for: a) the provision of services or the supply of water, gas or electricity, when they are not offered for sale in a limited volume or in a specific quantity, or of district heating, in whole or in part, during the withdrawal period when: 1) the professional has failed to provide information in compliance with article 49, paragraph 1, letters h) and l); or 2) the consumer has not expressly requested that the service begin during the withdrawal period in accordance with article 50, paragraph 3, and article 51, paragraph 8; or b) the supply, in whole or in part, of the digital content that is not provided on a material support when: 1) the consumer has not given his prior express consent regarding the start of the service before the end of the fourteen period days referred to in Article 52; 2) the consumer has not recognized that he has lost the right of withdrawal when he has given his consent; or 3) the professional has failed to provide confirmation in accordance with article 50, paragraph 2, or article 51, paragraph 7. 5. Without prejudice to the provisions of article 56, paragraph 2, and in this article, the exercising the right of withdrawal does not imply any responsibility for the consumer. Art. 58. Effects of exercising the right of withdrawal on accessory contracts 1. Without prejudice to the provisions of the legislative decree no. 141, and subsequent amendments, in the matter of credit agreements for consumers, if the consumer exercises his right of withdrawal from a distance contract or contract concluded away from business premises pursuant to articles 52 to 57, any accessory contracts are terminated by right, without costs for the consumer, with the exception of those provided for by article 56, paragraph 2, and by article 57. Art. 59. Exceptions to the right of withdrawal 1. The right of withdrawal pursuant to articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to: a) service contracts after the complete provision of the service if the execution is started with the consumer's express agreement and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional; b) the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is unable to control and which may occur during the withdrawal period; c) the supply of goods made to measure or clearly personalized; d) the supply of goods which risk deteriorating or expiring rapidly; e) the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery; f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods; g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the professional; h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such additional services or goods; i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery; l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications; m) contracts concluded at a public auction; n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of execution; o) the supply of digital content through a non-material support if the execution has begun with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal. Information Personal Area Conditions Payments and shipments Who we are Log in Terms of sale How to buy Information obligation Dealers area Product warranties Transaction security Contacts Your data Europe guarantee Delivery time Become a supplier add to favourites Right of withdrawal Shipping methods and costs Faq - Frequently asked questions Order status Privacy Terms of payment Work with us Cookies Copyright © BPM Srl - Via Paolo Veronese 134/17, 10148 Turin VAT code: 10051270014 Frequently searched Mobile version