PNC Online Banking Logo Privacy Security Forgot User ID or Password BBVA USA Customers: You can reset your password starting at 8:00 a.m. Local Time on Tuesday, October 12, 2021. If you attempt to reset it beforehand, we will not be able to recognize your information. Forgot Your Password? Reset your Password RIGHT NOW and get back into Online Banking immediately. You'll need: Your PNC User ID (BBVA USA Customers use your BBVA User ID) . Your Social Security or Tax Identification Number One of your full PNC account numbers One of the following: Your personal account debit card and PIN or a phone number enrolled to be used for password reset (What is this?) Having an enrolled phone number is the only option for business customers and those without a personal account debit card. | Close Window Forgot Your User ID? User ID Hints User IDs must be between 8 and 20 characters User IDs can consist of letters, numbers or special characters (@, -, _, and .) User IDs cannot contain spaces You may continue to use the same User ID to access PNC Online Banking and Voice Banking only if your User ID is all numbers If these hints do not help you remember your User ID, please contact us. Save User ID When you sign on to Online Banking, you can select the Save User ID box to have Online Banking remember your User ID. After enabling Save User ID and successfully signing on to Online Banking, the last 4 characters of your User ID will be displayed in the Sign On box for future sessions. If more than one User ID (up to 3) is saved, you can choose the User ID you wish to use from a drop-down list. Important! Even if you have enabled Save User ID, you will always be asked to enter your Online Banking Password in order to access your accounts. Also, cookies must be enabled on your browser to use Save User ID. User IDs potentially containing sensitive information will not be saved. Remember you are responsible for protecting access to your accounts by not sharing your full User ID or password with anyone. If you see or suspect fraudulent activity on your account, please contact us immediately. To disable Save User ID, simply un-check the box for the User ID you would like to disable. If you update your User ID within Online Banking or clear the cookies on your browser, your old User ID will no longer be saved and you will have to repeat the steps noted above to save the new User ID. © Copyright 2021. The PNC Financial Services Group, Inc. All Rights Reserved. Need Help? View our Contact Numbers and Hours of Operation | Privacy Policy | Online Security