Brookson One Brookson Legal ABOUT CAREERS SERVICES NEWS CONTACT Home Complaints Procedure COMPLAINTS PROCEDURE If you are dissatisfied with our services for any reason, please speak to a Customer Service representative in the first instance and they will try to resolve the issue where possible. If you do not feel that your matter has been adequately dealt with, please follow the formal complaint process below: The complaint should be put in writing to complaints@brookson.co.uk marked Complaint in the subject box detailing exactly what your complaint is and how you feel it should be resolved. On receipt of the complaint in writing, this will then be logged as a formal complaint and an acknowledgement email sent to you A senior member of our Customer Relations Team will then contact you to resolve your complaint and offer a solution where appropriate. In the unusual event that they are unable to resolve the complaint to your satisfaction, you can appeal in writing to complaints@brookson.co.uk marked with Complaint Appeal – FAO Customer Relations Manager in the subject box. Your complaint will then be reviewed and you will be contacted further until full resolution of your complaint. Once the complaint is resolved to your satisfaction the complaint will be filed as resolved. Notes are updated on your personal file to ensure that all of the above has been met. GET IN TOUCH Please select your type of enquiry: New Enquiry Existing Customer Other Name* Mobile Tel* Email* How did you hear about us? -- Please Select -- Friend or colleague Search Engine Social Network Recruitment agency I received an email from Brookson I used to be a Brookson customer Enquiry Submit © 2021 Brookson. All Rights Reserved. 320 Firecrest Court, Centre Park, Warrington, WA1 1RG Privacy Notice Terms of Use Complaints Procedure Modern Slavery Statement Gender Pay Equality Tax Strategy Company Info

Brookson One Brookson Legal ABOUT CAREERS SERVICES NEWS CONTACT Home Services Hirer / Corporates HIRER / CORPORATES We provide a range of service to users of the flexible workforce to allow them to maximise the benefit and remain compliant SERVICES Workforce Management Technology IR35 Services Payroll Services Mobile Technology GET IN TOUCH Please select your type of enquiry: New Enquiry Existing Customer Other Name* Mobile Tel* Email* How did you hear about us? -- Please Select -- Friend or colleague Search Engine Social Network Recruitment agency I received an email from Brookson I used to be a Brookson customer Enquiry Submit © 2021 Brookson. All Rights Reserved. 320 Firecrest Court, Centre Park, Warrington, WA1 1RG Privacy Notice Terms of Use Complaints Procedure Modern Slavery Statement Gender Pay Equality Tax Strategy Company Info