MENU Cookie policy Last updated on: 16 June 2021 We use cookies and similar technologies, such as tags, web beacons, pixels and for mobile apps - software development kits which are known as SDK's to improve your experience on the Website and mobile app, and to recommend content that may be of interest to you. When we talk about cookies in this policy, we are referring to all of these technologies. You can find out more below about what cookies are, the cookies we use and how to switch them off. You can decide which cookies to accept in accordance with this policy and how you can go about deciding which cookies you're happy to accept by adjusting the options on the banner that appears on Virgin.com or by clicking here, then clicking ‘Save and close’. To change your choices in the app please visit the settings page We will only deploy strictly necessary cookies until you have made your choices in relation to which cookies you choose to allow. What are cookies? A cookie is a text file containing a unique identifier which is downloaded to your device when you access a website or mobile app. The text file is then sent back to our server each time your browser requests a page from the server. This enables us to operate the Website or mobile app more effectively so that it reflects your personal preferences, based on your previous browsing on the Website or mobile app as well as keywords we may be able to gather from URLs of other webpages or apps from which you accessed the Website or mobile app. Cookies can also allow us to do various other things, as explained below. Cookies can be used for the duration of your visit or they can be set to last longer so we can measure how you interact with us over time. Cookies help us to provide you with important features and functionality, and to ensure you get great customer service. We also use cookies to keep our business secure by detecting fraudulent activity and to help prevent security breaches What cookies do we use? When you visit the Website or mobile app and consent to cookies, the following types of cookies may be downloaded to your device: Strictly Necessary Cookies These are cookies that are required for the administration and operation of the Website or mobile app. Some cookies that we use are necessary for the Website or mobile app to function properly and to enable you to move around the Website or mobile app and use its features. Functional Cookies (Useful Features) We may use functional cookies that allow us to remember choices you have made on the Website or mobile app so as to provide you with a more enhanced user experience by delivering content specific to your interests. We may also use cookies to embed certain social posts on the Website or mobile app. Analytical and Performance Cookies (Visit Tracking) We may use analytics service providers for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the Website or mobile app by using cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to the Website or mobile app, how long they stay and how visitors move around the Website when they are using it. This helps us to improve the way the Website or mobile app works, for example, it helps users to find what they are looking for easily. The information generated relating to the Website or mobile app may be used to create reports about the use of the site and the analytics service provider will store this information. Third party and Advertising Cookies These cookies record your visit to the Website or mobile app, the pages you have visited and the links you have followed to other sites or apps. We will use this information to try and make the Website and mobile app (and other sites or apps that you visit) more relevant to your interests. We may also share this information with others, such as other Virgin entities and carefully selected third parties, for this purpose. We work with technology partners to support the Website and mobile app and to provide you with relevant information about the products and services of other Virgin entities and partners associated with Virgin Red both on the Website or mobile app and on affiliated sites an apps or sites and apps within the advertising networks we work with. We may use cookies on the Website to help us to place relevant advertising on third party websites when you visit those sites. Placing advertising on third party sites helps us to fund the best offers for the Virgin Red programme. If you are not happy for us to do this, please see the section of this policy titled “How do I turn cookies off?” below. Do we use any third-party cookies? Because the Virgin Group and Richard Branson have a strong presence on various social networks, we try to make it as easy as possible to share content and to see what content is popular on those networks. We add buttons to allow people to easily share to those networks. When we include these social 'plugins', it gives those sites the flexibility to use their own cookies. They can't read any cookies we set from the Website, and we can't read any cookies they set, but it lets them do the same kind of traffic measuring that we do on the rest of the Website (and it also lets them know whether you're logged into their site). Other sites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) may also use cookies, over which we have no control. These cookies are likely to be analytical and performance cookies or advertising and targeting cookies and we use these to improve your experience on the Website. The following third parties may use cookies: Facebook LinkedIn Twitter YouTube Google Instagram Spotify How do I turn cookies off? If you do not wish us to download cookies or you don’t agree with how we use these cookies, you can change the settings on the Website by adjusting the options on the banner that appears on the Website or by clicking here, then clicking ‘Save and close’. You can also change the settings on your internet browser to reject cookies. If you wish to turn cookies off on the mobile app you can do so by visiting the settings page on the mobile app. You can also change the settings on your mobile device For more information, please consult the ‘Help’ section of your browser or visit aboutcookies.org/managing-cookies or, allaboutcookies.org which will also provide guidance or how to remove cookies that have already been deployed to your browser. Please note that if you do set your browser to reject all cookies (including strictly necessary cookies), you may not be able to use all of the features on our site. You can find more information about the individual cookies we use and the purposes for which we use them in the tables below: Website Cookies Google Analytics Cookies: Analytical and Performance Cookies Used for serving and recording clicks for certain links on the website. developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage policies.google.com/technologies Cookie Name Default Expiration Time Description _ga _gid 2 years 24 hours Used for visitor identification _gac_UA-XXXXXXX 90 days Used to hold campaign information _gat 1 minute Used for the throttling of data to Google Analytics DV HSID SID SIDCC 2 years 2 years 2 years 2 years Used to ensure security and privacy NID SSID 90 days 2 years Used to store visitor preferences UULE At end of session Used to store visitor geolocation information YouTube Cookies: Functional Cookies Used for embedding videos onto the website. policies.google.com/privacy#infocollect Cookie Name Default Expiration Time Description YSC VISITOR_INFO1 use_hitbox LOGIN_INFO GPS IDE test_cookie At end of session 6 months At end of session 2 years A few seconds 1 year A few seconds Used to gather information about visitors and video usage and allow the embedding of videos on the site PREF CONSENT 10 years 17 years Used to store visitor preferences Facebook: Marketing & Advertising Cookies, Strictly Necessary Cookies We use Facebook to embed content such as video and posts onto the website. We also use Facebook to advertise to you based on your website history. Cookie Name Default Expiration Time Description act c_user datr locale sb spin wd xs 90 days 90 days 2 years 1 week 1 year 1 day 1 week 90 days Used for storing visitor data, security, personalising Facebook and integrating content fr 90 days Used for delivering advertising presence At end of session Used for storing Facebook chat information _fbp _fbc 90 days 90 days Used for remarketing and conversion purposes Instagram Cookies: Marketing & Advertising Cookies, Strictly Necessary Cookies We use Instagram to embed content such as video and posts onto the website. We also use Instagram to advertise to you based on your website history. Cookie Name Default Expiration Time Description csrftoken ig_cb ig_did mid rur urlgen 1 year 100 years 10 years At end of session At end of session At end of session Used for integrating Instagram posts onto the website LinkedIn Cookies: Marketing & Advertising Cookies, Strictly Necessary Cookies We use LinkedIn to embed content such as video and posts onto the website. We also use Linkedin to advertise to you based on your website history. linkedin.com/legal/l/cookie-table Cookie Name Default Expiration Time Description _guid amcv li_oatml li_sugr lang liap lissc 2 months 2 years 30 days 3 months At end of session 1 year 1 year Used to allow sign in, track behaviour, record demographics and gather insights aam_uuid BizoID BizoUserMatchHistory UserMatchHistory lg_gc 30 days 6 months 30 days 30 days 2 years Used for LinkedIn Insights and Advertising analysis bcookie / bscookie lidc 2 years 1 day Used to ensure security, privacy and routing DSID UID UIDR 2 weeks 2 years 2 years [As part of Scorecard Research] Used for LinkedIn Insights and Advertising analysis Twitter Cookies: Marketing & Advertising Cookies, Strictly Necessary Cookies We use Twitter to embed content such as video and posts onto the website. We also use Twitter to advertise to you based on your website history. help.twitter.com/en/rules-and-policies/twitter-cookies developer.twitter.com/en/docs/twitter-for-websites/privacy Cookie Name Default Expiration Time Description tfw_exp guest_id remember_checked_on kdt eu cn external_referer syndication_guest_id 15 days 6 months 6 months 1 year 6 months 6 months 7 days 2 years Used for storing visitor data, identifying visitors and security Personalization_id ct0 2 years At end of session Used to allow the sharing of content through Twitter rweb_optin ads_prefs dnt 1 year 10 years 15 days Used to stores preferences over advertising, tracking and Twitter functionality Spotify Cookies: Strictly Necessary Cookies We use Spotify to embed content onto the website. developer.spotify.com/documentation/widgets/terms/ Cookie Name Default Expiration Time Description sp_t sp_landing _pin_unauth sc_at 2 months 1 day 1 year 1 year/td> Used to embed content and recording behaviour such as listen history Affiliate Reporting Cookies: Analytics and Performance Cookies We use these cookies to help us report on the success of our affiliate marketing campaigns. Cookie Name Default Expiration Time Description CKM_sess_crn_xxxx CKM_sessxxxx ckmsid At end of session At end of session At end of session Used to track the visit to a page where xxxx is the identifier for the campaign cI1234 i1234 v1234 x1234 trk 30 days 30 days 30 days 30 days 5 years Used to for tracking vouchers and offers where 1234 is the identifier for the campaign sess At end of session Used to identify related products Virgin.com: Strictly Necessary Cookies, Functional Cookies These cookies are used to make the site function properly and store your cookie preferences. Cookie Name Default Expiration Time Description has_js At end of session Used to store whether the user has JavaScript enabled user_cookie_preference 1 year Used to store cookie preferences __cfduid __cf_bm 30 days 30 days Use to speed up the website (as part of CloudFlare) com.auth0.auth At end of session Used for security purposes when logging into Virgin Red Virgin Red App Cookies If you are a member of Virgin Red, please see the Virgin Red Privacy Policy for further details about how the Virgin Red app uses cookies Contact Virgin Web Terms of Use Web Privacy Policy Web Cookie Policy Report a Scam Virgin Modern Slavery Statement Virgin Tax Strategy Statement Virgin Corporate Governance Virgin Group FAQs Newsletter “There's only one thing that is an absolute certainty in business - we all make mistakes.” Richard Branson © Virgin 2021. All rights reserved. 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