Contact Us | English (GB) Eurotunnel Le Shuttle Support Making a booking Making a booking Help and advice on ticket types, vehicles, and more Vehicle Vehicle types and sizes Trailers and caravans Can I change my vehicle details on arrival? What should I do if I think I’ve been allocated to the wrong section of the shuttle? Will I pay more if I'm towing a trailer or caravan? Will adding a storage box, or putting bicycles on the rear of my car change the price I pay? See all 12 articles Ticket What if my desired travel date is not available yet? What's the difference between Standard, and Standard Refundable tickets? About our ticket types Am I able to purchase a ticket when I arrive? What happens if my ticket expires? How do I get a VAT receipt for my ticket? See all 8 articles Goods What is the definition of commercial goods? Dangerous Goods Payment Using voucher/discount codes on eurotunnel.com Can I book online using a Credit Voucher (CV code)? Will there be a charge if I pay using my credit card? Other I'm blocked from accessing the Eurotunnel website Why have your prices have changed/increased since the last time I looked? How far in advance can I book? Eurotunnel Le Shuttle Support | Eurotunnel.com