Motorola Unified Team Communications Coronavirus (COVID-19) Notification from ESS Equipment Repair and Preventative Maintenance Contracts Uptime. When your communications systems are down, nothing happens. We get it. Home » Services » Equipment Repair System Repairs Our goal is to maximize customer uptime by providing innovative maintenance system solutions and timely response. All ESS technicians are manufacturer trained and certified before they provide repair services. Subscriber Radio Repairs All subscriber radios are repaired and restored back to manufacturer factory specifications. Our strict commitment to a quick turnaround time lets you know when to expect your repaired equipment to be returned to you. ESS subscriber repair services offer state-of-the-art service to ensure that your equipment is operating at peak performance and will exceed your standards. ESS Services Engineering Services FCC Licensing Assistance Installation, Supervision, and Inspection In-Building Emergency Responder Solutions System Management Equipment Repair and Preventative Maintenance What You Get Why It’s Important Factory-trained technicians No need to invest in headcount to support your radios or extensive training to keep them current and certified on the latest technology. State-of-the-art diagnostic equipment No need to invest hundreds of thousands of dollars in sophisticated test and repair equipment. Manufacturer replacement parts All repairs are returned to original factory specifications by using parts specifically designed for your radios. Quality repair; upgraded to the latest firmware Timely and accurate diagnosis and repair assures that all equipment you send to us is reprogrammed to original operating parameters and upgraded to latest firmware. 90-day repair warranty We guarantee that your repairs will be done right. Quick turnaround time You will know when your equipment will be repaired and returned to you. Service Agreement Tiers Choose What Best Meets Your Needs ESSENTIAL GOLD Bonus: Receive discounted price on parts, accessories & installation services REPAIR OF PORTABLE RADIO Complete radio diagnostic bench check Complete FCC check to meet manufacturer specifications Portable radio alignment and optimization Replacement of faulty parts Quick repair cycle time Drop off or ship in to ESS depot REPAIR OF MOBILE RADIO Provide onsite or in shop technician for complete radio diagnostic Rapid resolution to repair mobile during visit with parts on hand to replace & restore communications Provide handling of faulty equipment if pulled for factory repair Quick repair cycle time *Gold option does not include replacement of antennas, batteries, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio. ESSENTIAL PLATINUM GOLD INCLUDED REPAIR OF MOBILE RADIO: Priority service REPAIR OF PORTABLE RADIO Replacement of faulty antenna* Replacement of battery† INFRASTRUCTURE REPAIR Priority field service response 8-5 Mon-Fri 24/7 service available All parts and labor included PM check performed annually with documented system report *Platinum option does not include replacement of antennas, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio. †Replacement terms apply; replacement based on performance of radio, does not include physical damage ESSENTIAL VIP GOLD INCLUDED PLATINUM INCLUDED VIP EXCLUSIVES: VIP service System software upgrades 24/7 Mon-Fri, Weekends & Holidays Designated response & restoration of system System management monitoring & reporting Customer portal to review status of repairs & orders Remote system diagnostic monitoring by certified ESS technician PM check performed annually with documented system report PM check performed on portables and mobiles with documented report Comprehensive package, includes physical and liquid damage to portables and mobiles, up to 40% of new radio cost Service Maintenance Contracts If you are looking for predictable costs over the life of your investment, Service Maintenance Contracts are for you. Extend your product lifecycle and insure your new or existing equipment with service maintenance contracts. Preventative services like routine maintenance ensure your products perform at their highest caliber. Service Maintenance Contracts allow for easy budgeting and priority services. Additionally, they maximize uptime, increasing productivity and efficiency. Additional Benefits of Maintenance Contracts include: Continuous protection of your investment by maintaining the quality and performance of your equipment and communications. Priority services that ensure equipment is repaired quickly and effectively. Quick turnaround time, reducing any time lost from equipment malfunction. Complete control of your equipment repair costs Ask about our Maintenance Tiers; Classic, Plus & 'ESS'ential. 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