Search Menu HOMEABOUT USREPORTING CONCERNS & COMPLAINTS 65 More in this Section: History Administrators Public Hospital Board Quality Report Awards & Honors Value of a Public Hospital Financials Reporting Concerns & Complaints State of Florida Special Districts Required Reporting of Information Nondiscrimination Statement Magnet Nursing Speak Up for Safety Our Speak Up for Safety program follows guidelines recommended by the Joint Commission and is designed to promote prompt reporting of safety concerns. If something “doesn’t seem right” with your care or the care of a loved one, please take these steps to let us know as soon as possible. Speak with your nurse or health care provider to see if he or she can address your concerns. Share your concern with a nursing floor supervisor, such as the charge nurse, clinical manager or director. In our outpatient facilities, ask to speak to the site or program supervisor. If a supervisor is not immediately available, call the hospital operator at 941-917-9000 and ask for “Code Speak Up.” If you are in the hospital, simply call the hospital operator by pressing “0” on any hospital phone (or 941-917-9000 from an outside telephone). You should receive a prompt call back from a supervisor. In a medical emergency at the hospital, please summon the closest caregiver for immediate help. If you are outside the hospital, call 911. Filing a Complaint Please send written complaints to the following address: Sarasota Memorial Health Care System Attention: Patient Advocacy Services 1700 South Tamiami Trail, Sarasota, FL 34239 patientadvocate@smh.com To file a complaint against any hospital or ambulatory surgical center in Florida, call the Consumer Assistance Unit at 1-888-419-3456 (press 1) or write to this address: Agency for Health Care Administration Consumer Assistance Unit 2727 Mahan Drive, Building 1 Tallahassee, FL 32308 To file a complaint against a health care professional and receive a complaint form, call the Consumer Services Unit at 1-888-419-3456 (press 2) or write to this address: Agency for Health Care Administration Consumer Assistance Unit P.O. Box 14000 Tallahassee, FL 32317-4000 Department of Health Consumer Services Unit 4052 Bald Cypress Way, BIN C-75 Tallahassee, FL 32399-3260 1-850-245-4339 Patients or family members can also to report concerns to the Joint Commission: Office of Quality and Patient Safety 1-800-994-6610 patientsafetyreport@jointcommission.org Joint Commission Public Notice Patient Bill of Rights If you have a complaint regarding a physician: KEPRO BFCC QIO 5201 W. Kennedy Blvd., Ste. 900 Tampa, FL 33609 1-844-455-8708 Fax: 1-844-834-7129 (Area 2) On-line Reporting: keproqio.com If you have a complaint about the privacy of your health care information: U.S. Department of Health & Human Services Region IV, Office for Civil Rights Sam Nunn Atlanta Federal Center 61 Forsyth Stree SW, Ste. 16T70 Atlanta, GA 30303-8909 1-800-368-1019 TTY/TOO: 1-800-537-7697 Abuse/Domestic Violence Children & Family Services 1317 Winewood Blvd., Bldg. 1, Room 202 Tallahassee, FL 32399-0700 1-800-962-2873 Florida Abuse Hotline for Children & Adults 1-800-962-2873 TTY/TOO: 1-800-453-5145 Fax: 1-800-914-0004 Florida Domestic Violence Hotline: 1-800-500-1119 TTY: 1-800-621-4202 Disability Rights Florida 2728 Centerview Drive, Ste. 102 Tallahassee, FL 32301 1-800-342-0823 TTY/TOO: 1-800-346-4127 Fax: 1-850-488-8640 Long Term Care Ombudsman Council 2295 Victoria Avenue, Ste. 152 Ft. Myers, FL 33901 1-888-831-0404 Fax: 1-239-338-2549 Office of Quality Monitoring The Joint Commission 1 Renaissance Blvd. Oakbrook Terrace, IL 60181 1-800-994-6610 On-line reporting: complaint@jointcommission.org Terms Of Use | Privacy Statement Copyright 2021 by Sarasota Memorial Health Care System