Find A Doctor Find Locations Services & Conditions | Pay My Bill Home / Medical Records Your Complete Care Information Stored Safely and Securely Due to COVID-19, at this time, we are not releasing medical records in person at any of our locations. Other options for obtaining your medical records include via phone, fax, email and for MyChart users. For urgent needs or additional questions, our staff is available by phone at 419-291-4172 or toll free at 1-877-764-5999. As a ProMedica patient, you can rest easy knowing your medical information is safe. Our Health Information Management Department stores and tracks your medical records securely using an electronic medical record system (EMR). You may hear us refer to this EMR as Epic. We also offer MyChart to help you access your medical records online. With the secure MyChart platform, you can stay informed and involved in your care. MyChart allows you to see part of your medical record. It also helps you stay in touch with your doctors. Whether you need information about an appointment or details on a past treatment, we’ll help you access it. Accessing Records MyChart FAQ Locations How to Access Your Medical Records Completing a ProMedica Authorization Form will give us the permission we need to release your medical records to you. You can also use this form to release the records to another person or a doctor, if needed. Once you fill out and sign the form, you can send it by: Email: phs.him.roi@promedica.org Fax: 419-479-6919 Mail: ProMedica Health Information Management 5855 Monroe St. Second floor Suite 202 Sylvania, OH 43560 If you have questions about your medical records, view our FAQ section. Or, you can call the Health Information Management Department at 419-291-4172 or toll-free at 877-764-5999. Download the ProMedica Medical Records Authorization Form What Is MyChart? MyChart is a secure, online platform for your health records. It’s also a tool you can use to talk with your care team. With MyChart, you can: Renew prescriptions. Request appointments. Review your health history. To get started with MyChart, talk to your doctor. He or she will give you information on how to sign up. We may also give you an activation letter after a hospital stay. This letter will walk you through how to set up a MyChart account. Once you set up your MyChart account, you can download the MyChart mobile app. The app can be found on both Apple or Android phones and tablets. If you have questions about how to use MyChart, email mychartsupport@promedica.org. You can also call ProMedica’s MyChart staff at 419-291-4173. Login to MyChart Frequently Asked Questions With access to your medical records, you can feel more empowered in your care. Learn more about asking for and changing medical records. Can I get a copy of my X-ray images? Can I view a copy of my medical records? How can a parent, guardian or other adult access someone’s medical information in MyChart? How can I ask for a change to my medical record? How can my doctor request a medical record? How do I request a birth certificate? How do I request a death certificate? How do I ask for medical records from multiple ProMedica hospitals? How long does ProMedica hold on to my medical records? How much does it cost to access my medical record? I am the legal representative for a patient. How do I access his or her medical records? Medical Records Locations Due to COVID-19, at this time, we are not releasing medical records in person at any of our locations. Other options for obtaining your medical records include via phone, fax, email and for MyChart users. For urgent needs or additional questions, our staff is available by phone at 419-291-4172 or toll free at 1-877-764-5999. ProMedica has medical records locations in both Michigan and Ohio. The hours for each location may vary. All locations are closed on weekends and holidays. Michigan Ohio About Us About ProMedica Careers Community Newsroom Social Determinants of Health Ways to Give Contact Us Quick Links Classes and Events COVID-19 Healthcare Professionals HealthConnect Medical Records MyChart Bill Pay and Prices Telemedicine Affiliates Paramount ProMedica 360 Health ProMedica Innovations ProMedica Senior Care Some images on our site may not reflect the current precautions we are taking to reduce the spread of COVID-19. Learn more about how we are keeping you safe. © 2021 ProMedica Privacy Policy Nondiscrimination Notice Site Map Terms of Use Accessibility By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Privacy Policy Settings Accept All Cookies