Jump to navigation Jump to content FR Home Our expertise Industrial and operational expertise Operation OPERATION KEOLIS, A RECOGNIZED BENCHMARK IN THE OPERATION OF TRANSPORT NETWORKS Operation Maintenance Security Wealth management Safety, reliability, quality, punctuality, rigor ... Because it is at the heart of the service provided by Keolis, operations play a key role in the performance of the Group, which has developed expertise recognized today as a benchmark in the whole world. And which it provides daily to public transport travelers and 300 Organizing Authorities. THE 3 FUNDAMENTALS OF OPERATION ACCORDING TO KEOLIS For Keolis, the strategy for operating a passenger transport network is based on 3 fundamentals, whatever its modes (bus, coach, tram, metro, train, etc.) and its size: Safety : guarantee the best conditions of safety and security for travelers and staff. Quality of service : provide the expected service while respecting the commitments made to the Organizing Authority (quality, punctuality, regularity, passenger information, comfort, etc.) and taking into account, at all times, the needs of travelers. Control of resources : ensure the best sizing of human and material resources and strengthen control of the organization, processes and methods with the objective of economic efficiency. DIVERSIFIED MISSIONS, WITH A STRONG HUMAN DIMENSION Upstream of the transport offer, the business of operations translates the specifications into a production plan, sizes the technical means and organizes the future work of the drivers. In the operational phase, he manages the drivers, manages their daily planning and ensures the management of the service in real time in compliance with regulations and contractual commitments. It also ensures a key steering mission: budget monitoring, measurement and continuous improvement of performance and the social climate. La mission de l’exploitation intègre une forte dimension humaine, en prenant en compte dans toutes ses décisions les attentes et les préoccupations des voyageurs, des collaborateurs et des parties prenantes. LES CLÉS DE LA RÉUSSITE INDUSTRIELLE DE KEOLIS Le leadership de Keolis en matière d’exploitation de réseaux de transport en commun repose sur un savoir-faire éprouvé et unique décliné dans chaque réseau : un référentiel d’exploitation (données d’infrastructure, kilométriques et temporelles) précis, fiable et exhaustif. l’anticipation de scénarios pour les situations perturbées ou les événements exceptionnels. un processus de mesure et d’amélioration continue dans 5 domaines de performance : réglementation, sécurité, offre qualité, optimisation des ressources, humain/social). a position of force of proposal with the Organizing Authority in order to improve the service. the permanent consideration of feedback from travelers and the Organizing Authority. the sharing of best practices between the Group's public transport networks. Previous Following ON THE SAME TOPIC Operational effectiveness Security Committed alongside the territories WE IMAGINE WE CARE WE COMMIT LET'S STAY CONNECTED OUR ACTIVITIES SUPPLIER AREA CONTACT LEGAL NOTICE PRIVACY POLICY MANAGING COOKIES CREDITS