United States Log In Home About Us Customers Customer Success Stories Western Union Western Union Western Union connects people and businesses around the globe by providing fast, reliable and convenient ways to move money. The 160 years old company has more than 500,000 Western Union Agent locations in more than 200 countries and territories. View the PDF “We will continue to be proactive—anticipating, adapting to and addressing the ever-changing needs of our customers, always striving to stay one step ahead.” – Hikmet Ersek, President and Chief Executive Officer Business Need Western Union has built significant scale in the money transfer business with 242 million consumer-to-consumer transactions and 459 million business payments in 2013 alone. The company faces increasing competitive pressure from emerging technology players. The company is transforming and focusing on developing an omni-channel approach that includes retail, web and mobile. Western Union wants to expand into new markets with e-commerce and other digital products with a goal of reaching customers with a more tailored and personalized experience. Challenges In 2013, Western Union processed more than 29 transactions per second, on average, which generated a significant amount of structured and unstructured data that must be integrated from diverse sources (legacy, mobile and online data). The company needs to cost-effectively deal with this data complexity, while simultaneously scaling access, storage, and processing. Data scientists must rely upon the data platform to conduct statistical modeling and predictive analysis, systematically noting trends in sending and receiving behaviors. Solutions & Results Western Union built a data platform based on Hadoop (Cloudera) and Informatica Big Data Edition for Hadoop. Western Union is one of a handful of very early adopters of Hadoop on such a global scale. Products & Services Informatica Big Data Edition Provides a safe, efficient way to integrate all types of data on Hadoop at any scale without having to learn Hadoop. Informatica Professional Services Provides a full range of professional services based on Informatica’s proven implementation methodology. Informatica Global Customer Support Provides your organization with the support you need, where and how you need it: choose from Standard, Enterprise or Mission-Critical Support. Success Stories ILLINOIS STATE UNIVERSITY Illinois State University relies on Informatica to standardize data analytics that enrich students’ experiences and promote academic achievement CITRIX Citrix uses Informatica solutions to gain complete customer insight on all products M.D. ANDERSON CANCER CENTER Informatica empowered scientific and clinical collaboration at this renowned cancer center by turning data into knowledge and facilitating self-service business intelligence Read more success stories Products Big Data Cloud Integration Data Integration Data Quality Data Security Informatica Platform Integration Platform as a Service Master Data Management Solutions Application Consolidation and Migration Cloud Integration and Data Management Data Governance Next-Generation Analytics Total Customer Relationship Marketplace Solutions Solutions for Business Solutions for IT Industries Banking & Capital Markets Healthcare Insurance Public Sector Retail Life Sciences Services & Training Certification Glossary of Terms Informatica University Professional Services Support Services About Us Blog Careers Company Information Customers Events Informatica Network News Partners Potential at Work Webinars Contact Us Locations Trademarks Terms of Use Privacy Policy Webmaster © 2016 Informatica All Rights Reserved