Accessibility Manage my booking My Account Login or Sign up FAQ Airports Destinations Events Holidays Coach Hire Offers Inspire Help Peace of mind Choose from a range of ticket types to meet your needs Book your coach travel Home Help Flexible Travel Making coach travel more flexible We know your travel plans can have ways of changing when you least expect it. That’s why we offer three ticket types so you can have the flexibility that meets your travel needs. See the differences between each ticket type below and choose the best one for you when booking a journey. Fully Flexible Our most comprehensive option. Enjoy fee-free amendments and full refunds up to 24 hours before departure. The booking fee is non-refundable and excess fees may apply*. Standard Change your booking any time before departure for just a £5 online amendment fee. Excess fees may apply*. Restricted Our cheapest ticket type. Please note that these fares are non-amendable and non-refundable. *Excess fees may apply when amending your ticket, if the new journey is more expensive than the original booked journey. Free amendments can be made to Standard fares within 60 minutes of booking. For more information on our tickets and the terms and conditions for each fare type, please visit our tickets page. How to amend your ticket The quickest way to amend your ticket is by using My Account, your one-stop area for booking, amending and personalising your travel. Signing up is quick and free and you’ll even save on booking fees on all journeys. Please note: amendments need to be made before the date and time of your outbound journey. How to get a refund Get in touch with us via our contact us page to request a refund. Please note, our booking fee is non-refundable. Change & Go Need to travel but unsure of your timings? Our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. Find out more on our Change & Go webpage. Useful links See the latest updates on our services. Live service updates Find out how to amend your booking. Refunds & amends Get the answer to common questions. FAQs Back to top Email Sign Up Subscribe for updates & special offers! Subscribe Download Our App! Book tickets & track your coach anytime, anywhere. Accessibility Affiliates Career opportunities Coach hire Conditions of carriage Cookie policy Coronavirus FAQs Coronavirus Safety Corporate governance statement Gender pay report Luggage policy NXIS Open Return tickets Our commitment to the environment Passenger rights Press room Privacy Centre Rail disruption Read our blog Safety Service updates Slavery & human trafficking statement Students' hub Terms & conditions Timetables Youth promise Contact Us Call or get in touch online We are here to help Coach Tracker Track your coach in real time Buses National Express West Midlands Part of the National Express Group Official Coach Supplier to Wembley Stadium © Copyright National Express Ltd 2021 The National Express website uses cookies. By continuing to access the site you are agreeing to their use. Learn more about cookies CLOSE