About Products Company Contact Get a Demo We’re method neutral. When it comes to listening to customers, there are pros and cons to all survey types and data sources. We don’t subscribe to a single methodology. Depending when and where we’re engaging with customers, different methods will deliver different outcomes. We consider the channels, touchpoints and journeys, your systems, customer databases and contact preferences, as well as how the data will be used when making recommendations. Click the methods below to find out more. devices Online smartphone SMS phonelink_ring IVR tab_unselected Overlay Custom built. We believe our clients deserve the best looking surveys to represent their brand. Our aim is to make the experience seamless and to ensure the respondent feels engaged throughout. We customise each layout to suit our clients needs and pride ourselves on how our surveys look, flow and feel. Stay engaged. Surveys shouldn’t be boring. We push for engaging and interesting methods. Mobile first. Half of all surveys are completed on mobile, so we ensure our layouts are fully responsive across all devices. Through careful consideration of the benefits of each methodology, our specialists provide expert recommendation on the most effective approaches to maximise customer participation and ensure quality customer feedback is received. We continuously monitor the performance of the Voice of Customer surveys in real-time, making agile changes to ensure customer response targets are met. Our CX Tools. Survey Methods CX Measures Dashboards Closed Loop Feedback Missions Sustainability Diversity Policies Terms Privacy GDPR Watermelon Research Limited is a registered company under the laws of England and Wales. Company number 07917715. © 2021 watermelonresearch.com.