GET A QUOTE ABOUT HOW IT WORKS OUR POLICIES GET IN TOUCH LOGIN How to make a complaint Our primary objective is to ensure Customers remain central to our thinking and that everything we do is fair and reasonable from a Customer's perspective; however, mistakes happen. You are strongly advised to read about our approach in dealing with any concerns you may have. If you are dissatisfied in any way during your dealings with us, you should let us know as soon as practicable. Making us aware will help us resolve your matter specifically and if necessary make more general improvements to our processes You can simply call us on 0330 100 2337. Or write to our dedicated team: The Complaints Manager My Policy Limited Prospect House Prospect Road Halesowen West Midlands B62 8DU or go to www.mypolicy.co.uk/get-in-touch. If we are unable to resolve the issue to your satisfaction within 3 days, we will formally investigate the matter. You will receive an acknowledgment of the matter together with a copy of our complaints process. We will then aim to provide a resolution as quickly as possible, informing you of the position at no later than 8 weeks If you are dissatisfied at any time, during this process, you can refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying the monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. http://www.financial-ombudsman.org.uk More information about our Complaints procedure is incorporated at Page 4 of our General Terms of Business. View by clicking here. About MyPolicy About Us Contact Us What is Telematics Frequently Asked Questions Legal Telematics Car Insurance Terms and Conditions Telematics Commercial Vehicle Terms and Conditions General Terms of Business Agreement Cookie Policy Privacy Policy Useful Links Online Dashboard Make a Claim Policy Documentation Helpful Tips For Young Drivers How to make a complaint Get a Quote Site Map As a result of the COVID-19, we have had to temporarily amend our weekly opening hours to Monday to Friday from 9am to 5.30pm until further notice – we apologise for any inconvenience this may cause you. Say Hello My Policy Limited is registered in England & Wales (No. 3019643) and authorised and regulated by the Financial Conduct Authority (FRN 307350). The Financial Conduct Authority's Register can be accessed through www.fca.org.uk/register. My Policy Limited offers general insurance policies from a limited number of insurers. © 2017 My Policy Limited. All Rights Reserved. © 2021 My Policy Limited. All Rights Reserved. A Skyron Solution This website uses cookies that provide necessary site functionality and improve your online experience. By continuing to use this website, you agree to the use of cookies. Our cookies notice provides more information about what cookies we use and how you can change them. Close