Cookies make our website better. By using our website, you agree to our use of cookies. Read our Privacy Policy for more info. GOT IT ADRA SERVICES INFORMATION ADRA SERVICE AGREEMENT Adra Services Agreement – This Adra Services Agreement (“Agreement”), along with the Addendums, govern the use of the Adra services globally. ADRA SERVICE AGREEMENT ADDENDUMS Adra Service Level Addendum – The Adra Service Level Addendum forms part of the Agreement and describes the Availability Guarantee (99.9%), service credits, scheduled maintenance, and response time goals for the Adra services. Adra Acceptable Use Policy (AUP) Addendum – The Adra Acceptable Use Policy (AUP) Addendum forms part of the Agreement and provides information regarding content and use restrictions, data upload requirements, and service use limitations. Adra Security Addendum – The Adra Security Addendum forms part of the Agreement and provides information specific to security, the cloud data center, business continuity and disaster recovery, secure coding guidelines and malware detection, and also defines when subscribers can perform audits or request third-party audited controls. Adra Data Protection Addendum– The Adra Data Protection Addendum forms part of the Agreement for any global subscribers subject to the General Data Protection Regulation (“GDPR”) Regulation (EU) 2016/679 of the European Parliament. EMAIL AND WEB SUPPORT Email: support@adra.com Trintech provides fast, global, 24/5 support for the Adra services for all email requests received in English. All other support requests may take up to 24 hours depending on the support issue. Web: https://www.success.adra.com *The Success Center is accessible at any time. To check the status of the Adra service, please see https://status.adra.com/ TELEPHONE SUPPORT English Support Phone: 18003177998 Support Days: Monday – Friday (closed weekends) Excluded Holidays: New Year’s Day Martin Luther King Jr. Day Memorial Day Labor Day Independence Day Thanksgiving Day Christmas Day Support Hours: 24 hours (excluding US holidays) Holiday Support Hours: 8:00 – 5:00 PM CEST Telephone: 18003177998 support@adra.com English (UK) Support Phone: +448706260729 Support Days: Monday – Friday (closed weekends) Excluded Holidays: New Year’s Day Easter International Workers’ Day Constitution Day Ascention Day Whit Sunday Whit Monday Christmas Day Boxing Day Christmas Eve New Years Eve Maundy Thursday Good Friday Easter Monday Ascension Day Pentecost Support Hours: 8:00 AM – 5:00 PM CEST Holiday Support Hours: English Support Only Telephone: +448706260729 support@adra.com Norwegian Support Phone: +4721300000 Support Days: Monday – Friday (closed weekends) Excluded Holidays: New Year’s Day Easter International Workers’ Day Constitution Day Ascention Day Whit Sunday Whit Monday Christmas Day Boxing Day Christmas Eve New Years Eve Maundy Thursday Good Friday Easter Monday Ascension Day Pentecost Support Hours: 8:00 AM – 5:00 PM CEST Holiday Support Hours: English Support Only Telephone: +4721300000 support@adra.com Swedish Support Phone: +46(0)87259102 Support Days: Monday – Friday (closed weekends) Excluded Holidays: *See Norwegian Holidays Support Hours: 8:00 AM – 5:00 PM CEST Holiday Support Hours: English Support Only Telephone: +46(0)87259102 support@adra.com Danish Support Phone: +4557808130 Support Days: Monday – Friday (closed weekends) Excluded Holidays: *See Norwegian Holidays Support Hours: 8:00 AM – 5:00 PM CEST Holiday Support Hours: English Support Only Telephone: +4557808130 support@adra.com CONTACT CAREERS PRIVACY POLICY TERMS AND CONDITIONS SOCIAL RESPONSIBILITY .st0{fill:none;stroke:#008578;} .st1{fill:#008578;} 043B3B6D-2E77-4BF8-B6BC-42D91500E319@2x Created with sketchtool. .st0{fill:none;stroke:#008578;} .st1{fill:#008578;} 101603DF-2981-4A86-AE6F-978CB71EA222@2x Created with sketchtool. .st0{fill:none;stroke:#008578;} .st1{fill:#008578;} 7F869B92-9324-425C-B6DA-BE9261BA0D4B@2x Created with sketchtool. .st0{fill:none;stroke:#008578;} .st1{fill:#008578;} BBAEC901-3778-4E96-9643-991157EA3269@2x Created with sketchtool.