Corona Virus (COVID-19) – Openreach Service Disruption Update Coronavirus (COVID-19) – Openreach Service Disruption Update Openreach provide much of the cabling infrastructure in the UK and engineering resource, the declaration of MBORC (Matters Beyond Our Reasonable Control) Openreach will now prioritise only the essential work and absolutely minimise work that requires their engineers to enter end customer premises. During this period any new orders for telephony or internet services will be limited to: Self-install activities (i.e. where there is no engineering visit to the end customer premises) Service to vulnerable end customers (in-home and carried out safely, only where essential) Those end customers who have no other form of broadband or telephony available – Openreach will look to deal with these via escalation channels jointly with the CP to find a solution that doesn’t require a home visit On-premises work for critical national infrastructure customers (NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets, financial services businesses and other categories defined by the Government) With immediate effect: Appointment books will be closed for new appointed provision with books moved out to 1st June 2020 Openreach will attempt to complete appointed in-flight orders outside of the premises Non appointed orders will continue to go ahead where no visit is required to go to the premises (transfers, upgrades to Fibre to the Cabinet) Repair books will remain open at this time – Openreach are reviewing non urgent repair Engineers will be asked NOT to enter the end customer premises and to enable/restore service where possible from outside of the premises Openreach will ask CPs to help them identify Critical Network Infrastructure and vulnerable end customer tasks in order to prioritise these. Technical Support Requests We are receiving a lot of calls right now for help and support in applying diverts and to assist with working remotely. We would ask that any such requests are emailed into our support team TECHNICAL@BIRMINGHAMTELECOM.CO.UK to ensure our lines are free for EMERGENCY support for our more vulnerable customers and Key Worker clients. If your call requires urgent attention, please call the technical support team on 01675 432 111. For non-urgent requests, please speak directly with your Account Manager. Corona Virus (COVID-19) – Openreach Service Disruption Update Coronavirus (COVID-19) – Openreach Service Disruption Update Openreach provide much of the cabling infrastructure in the UK and engineering resource,… Custom Messaging On Hold - What is it and What are the Benefits? Learn how you can transform your callers on-hold experience quickly and easily. Top Reasons to Invest in Telephone System Support Telephone System support & maintenance contracts are important. Without access to your phones, you’ll likely face missed opportunities, frustrated customers,… We enable your business to do more! Call us on 0121 716 8888 POLICIES Cookie Policy Environmental Policy Privacy Policy Terms and Conditions Complaints Procedure INFO About Us Downloads Case Studies Careers FROM OUR BLOG Corona Virus (COVID-19) – Openreach Service Disruption Update Custom Messaging On Hold – What Is It And What Are The Benefits? Top Reasons To Invest In Telephone System Support 6 Benefits Of Cloud-Hosted Phone Systems Satellite Roaming Fees – Everything You Need To Know 7 Questions To Ask When Buying A Business Phone System Email Us 0121 716 8888 Telecom House, Station Road, Coleshill, Warwickshire, B46 1HT © All Rights Reserved Birmingham Telecom 2020 Google Rating 5.0 Based on 123 reviews