Home Mobile Solutions Hosted Business Telecoms Contact Privacy Policy Privacy & Cookies Policy This privacy policy sets out how Aerial Direct uses and protects any information that you give Aerial Direct when you use this website. Aerial Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Aerial Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. To view our Cookie Policy, please click here. Aerial Direct Privacy Policy 1. Introduction 1.1 We are committed to putting the privacy of our service users and website visitors at the heart of everything we do. 1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors, service users or prospective users; in other words, where we determine the purposes and means of the processing of that personal data. 1.3 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 1.4 You can access privacy controls which affect how we will process your personal data via your web browser. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about controlling your privacy via links for your suitable browser in our Cookie Policy. 1.5 In this policy, “we”, “us” and “our” refer to Aerial Direct Limited. For more information about us, see Section 8. 2. How we collect and use your personal data 2.1 In Section 2 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing. 2.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google’s analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. 2.3 We may process your (“acquired data”). The acquired data will be minimised for its purpose, including your business name and/or personal name, job title, job description, mobile number, landline number, email address and relevant public information. The sources of your acquired data are from credit reference agencies or third-party UK direct marketing companies who are members of the Direct Marketing Association and are subject to our internal compliance checks. These agencies and/or companies can be disclosed upon request. This acquired data may be processed for the purposes of marketing suitable services and/or products we may offer. The legal basis for this processing is consent for individuals, or legitimate interests for corporate subscribers. 2.4 We may process your account data (“account data”). The account data may include your business name and/or personal name, date of birth, job description, mobile number, landline number, email address and relevant public information. The source of the account data is you. The account data may be processed for the purposes of providing our services, operating our website, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you securely. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and the proper administration of the business and/or website. 2.5 We may process your personal data that is provided in the course of the use of our services (“service data”). The service data may include your name, address, telephone number, email address, gender, date of birth, relationship status, interests and hobbies, and employment details. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.6 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.7 We may process information contained in any enquiry you submit to us regarding goods and/or services we may offer (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant services, goods or employment to you. The legal basis for this processing is legitimate interests. 2.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us (“transaction data”). The transaction data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, residential status, interests, hobbies, employment details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business and/or your interest in being provided the most relevant products and/or services. 2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you relevant notifications and/or newsletters. The legal basis for this processing is consent, namely communicating updates and benefits surrounding products and ongoing relevant services, which also support the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.10 We may process information contained in or relating to any communication between you and us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the relevant communication. Our website may generate the metadata associated with communications made using contact forms on the website. We will never actively acquire personal sensitive information of any type, however we may hold this if presented by you during any communication. The legal basis for this processing is namely the protection and assertion of our legal rights, your legal rights and the legal rights of others and the proper administration of our business, your services and communications with users. 2.11 We may process information contained in call recordings. This data may include anything set out in clause 2.3 and 2.4. The source of this data is from the individual. This data may be processed for quality monitoring, training, compliance and security purposes. We will never actively acquire personal sensitive information of any type; however we may hold this if presented by you during any communication. The legal basis for this processing is lawful, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others and the proper administration of our business, your services and communications. These recordings will only be used for the purposes specified in this policy. 2.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our lawful, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. 2.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks. 2.14 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 2.15 We do not actively request details about personal sensitive information, including criminal personal data. However, it may be recorded if it is provided by you (or a third party) as part of the quote for our service and /or administration process whether through phone, email letter, or via a website, PDA, social media, online chat, Short Message Service (SMS) and Instant messengers i.e. Whatsapp and Facebook Messenger. 2.16 Please do not supply any other person’s personal data to us, unless we prompt you to do so. 3. Providing your personal data to others 3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. 3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. 3.3 We may disclose your personal data to some of our suppliers identified below insofar for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. List of suppliers: 3.4 We may disclose your personal data to our subcontractors identified at https://www.exertis.co.uk/ and/or https://www.converged.co.uk/ insofar as reasonably necessary for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 3.5 Financial transactions relating to our website and services are handled by our payment services provider, Barclays merchant services. We will share transactional data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about Barclays privacy policies and practices at https://www.barclayscorporate.com/general-info/privacy-and-cookies.html. 3.6 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified during negotiations for the purpose of providing you with relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data. 3.7 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. 4. International transfers of your personal data 4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). 4.2 We and our other group companies have offices and facilities in United Kingdom only at present. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Should any future transfers to countries outside the EEA be made, these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from http://data.europa.eu/eli/dec/2010/87/oj. 4.3 The hosting facilities for our website are situated primarily in the United Kingdom, however on occasion international servers might be used. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from http://data.europa.eu/eli/dec/2010/87/oj. 4.4 (“Enquiry data and account data”) is situated in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to outside of the EU will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from http://data.europa.eu/eli/dec/2010/87/oj. 4.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others. 5. Retaining and deleting personal data 5.1 Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. 5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 5.3 In most cases, your personal data will be retained for a minimum period of six months following the expiry or termination of services or contract, and for a maximum period of 6 years following the expiry or termination of services or contract. There are certain reasons we keep hold of your information if you leave us including: (a) We might need to resolve disagreements, including where there may be a requirement to work with O2 and/or the Ombudsman or other dispute resolution provider. (b) Prove that you had an account with us or follow our legal obligations. (c) Credit reference and/or fraud protection agencies may also keep information up to 6 years (d) Laws and regulation 5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: (a) the retention period of (“acquired data”) will be determined by the terms and conditions set out by relevant third party UK marketing agencies. 5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal and/or contractual obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 6. Amendments 6.1 We may update this policy from time to time by publishing a new version on our website. 6.2 We recommend you check this page occasionally to ensure you are happy with any changes to this policy. 6.3 We may also notify you of changes to this policy by email. 7. Your rights 7.1 In Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 7.2 Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent. 7.3 You have the right to: confirmation as to whether or not we process your personal data and, where your personal data is processed. You also have the right to have access to the personal data we share together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. For full information regarding Aerial Direct’s Subject Access Request procedure, visit https://www.aerial-direct.co.uk/about-site/legal/general-data-protection-regulation/subject-access-request/. 7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. 7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. 7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. 7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. 7.8 You have the right to object to our processing of your personal data for direct marketing purposes; including profiling for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose. 7.9 You have the right to object to our processing of your personal data for scientific or research purposes or statistical purposes on grounds relating to your situation unless the processing is necessary for the performance of a task carried out for reasons of public interest. 7.10 To the extent that the legal basis for our processing of your personal data is: (a) consent; legitimate interest or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others. 7.11 If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. The UK’s supervisory authority is the Information Commissioners Office details of which can be found at www.ico.org.uk. 7.12 To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. 7.13 You may exercise any of your rights in relation to your personal data by visiting https://www.aerial-direct.co.uk/about-site/legal/general-data-protection-regulation/subject-access-request/ and following the guidelines we have produced in addition to the other methods specified in Section 7. 8. Our details 8.1 We are registered in England and Wales under company registration number 08043921, and our registered office is at 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA. 8.2 We are registered as a Data Controller with the UK Information Commissioners Office under registration number ZA005815. 8.3 This website is owned and operated by Aerial Direct Limited, registered in England and Wales under registration number 08398365, and the registered office is 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. 8.4 Our principal place of business is at Aerial Direct, 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA 8.5 You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; (c) by telephone, on the contact number published on our website; or (d) by email, using the email address published on our website. 9. Data protection enquiries 9.1 For all general enquiries relating to your personal information or anything related to this privacy policy please email DPO@aerial-direct.co.uk for the attention of our Data Protection Officer ‘Mr K Lockwood’. Cookies Policy Cookies are small files which are placed on to your computer by websites that you visit. They are used to make websites work more efficiently, to help improve the user’s experience and to provide website usage information. This information should make your website visits more productive by storing and using information on your website preferences and habits. What are your choices regarding cookies? You can enable or disable cookies by managing them at the individual browser level. Most web browser software is initially set up to accept them, however, disabling cookies could affect the functionality of a website and what you can do. Some browsers categorise the cookies you can manage into first and third-party cookies. First-party cookies First-party cookies are from the same domain as the website you’re currently using i.e. www.aerial-direct.co.uk. A list of Aerial Direct’s first-party cookies are shown below. Third-party cookies Third-party cookies come from a domain that’s different to the website being visited. One example is when you visit www.aerial-direct.co.uk and we link to our Facebook or Twitter account. Aerial Direct don’t control how third parties use their cookies. We recommend you visit their website to see how they use cookies and how you can manage them. Please remember changes made in terms of enabling, disabling or blocking cookies, will not just affect the ones we use. The changes you make will apply to any website you visit. However, you can choose to block cookies from certain websites. Below is a list of the most popular browsers and how you can manage cookies. Google Chrome https://support.google.com/chrome/answer/95647?hl=en Internet Explorer https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies Firefox https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer? Safari https://support.apple.com/kb/PH21411?locale=en_US To find out how to manage your cookie preferences on other web browsers, please visit their official webpage. Interest-Based Ads and Opt-Outs Some information is automatically obtained about your use of digital services and is used to provide you with interest-based ads. Mobile App Opt-Out Your device manufacturer allows you to review and adjust settings on your mobile devices, meaning that you can limit interest-based advertising. Within iOS it is called “Limit Ad Tracking” and Android it is called “Opt-out of interest-based ads”. If you would like more information about how you can manage, delete and see what cookies have been set on your device, then please visit aboutcookies.org. By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site. We use the following cookies: Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms. Analytical cookies. They allow us to recognise and count the number of visitors. Also to see how visitors move around our website when they’re using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Marketing cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, for example, greet you by name and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, the advertising displayed on it and communications sent more relevant to your interests. Full list of cookies used: Aerial Direct (first-party) Cookies External (third-party) Cookies Updated: 18.01.21. Previous versions of our Privacy Policy are available on request. About The Site About us Site map Legal Modern Slavery Statement Privacy Policy Why Aerial Direct New to Aerial Direct Careers Join the team Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, UK PO15 5UA. Company no. 08043921. Please view our Privacy Policy for more information about how we protect and process the data you submit. Aerial Direct Limited is authorised and regulated by the Financial Conduct Authority for certain types of consumer credit lending and credit related activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Markets Act 2000. We are a broker not a lender (FCA Registered Number: 729695). We use cookies We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent. Cookie settingsACCEPT