ov-chipkaart.nl Contact Login HOME OV CHIP CARD SERVICES IN PRACTICE WORKING AT TLS PRESS INFORMATION ABOUT US Transaction processing Scheme provider Card production Consumers Business market HOME > SERVICES > CONSUMERS CONSUMERS The convenience of the traveler is our priority. We provide services to consumers on behalf of the public transport companies. These are directly related to the ease of use of the OV chip card. For example, a customer service OV chip card that is easily accessible by telephone and the website www.ov-chipkaart.nl . We supply personal OV chip cards directly to consumers. In addition, we offer cardholders the convenience of automatic reloading, insight into the balance on the card and access to travel data. Website and customer service Traveling with the OV chip card is easy, fast and safe. For all questions, tips, reports of loss / theft or complaints about the OV chip card, the consumer can visit www.ov-chipkaart.nl or send an email to www.ov-chipkaart.nl/contact . He can also call Customer Service OV-chipkaart (0900-0980, € 0.10 pm). On www.ov-chipkaart.nl provides comprehensive information about using the smart card. Here the consumer can: Apply for a personal OV chip card Charge balance Find practical information about traveling with the OV chip card. This way he can quickly see the nearest pick-up and loading machine in the address finder. Under the Customer Service section, the cardholder can arrange various matters online themselves. Think of changing data, requesting automatic reloading or reporting a defective card. In addition, he will find videos, folders, forms and other downloads. There is a Questions and Answers section, where the consumer can ask a question using the contact form. My OV chip card Cardholders can register online for 'My OV-chipkaart'. This is a personal and secure environment on www.ov-chipkaart.nl. This service offers cardholders the following benefits: Request and view an online transaction overview View the balance Manage the personal data. Other services for the cardholder are: Request and change automatic reloading Place orders Report the OV chip card lost / stolen. Automatic charge Does the card holder have a personal OV-chipkaart? Then he can opt for automatic charging. There is always sufficient balance on the card to travel. As soon as the balance on the OV-chipkaart falls below a certain amount, the balance is automatically increased by an amount of your choice (€ 10, € 20 or € 50). We then collect this amount from the bank account. The card holder gives a one-time authorization for this. This can be done online or with the 'automatic reloading' application package. Digital infrastructure Together with our customers, we provide a nationally operating public transport chip card system. This consists of all kinds of system components that are interrelated. This is the only way a traveler can easily travel between public transport companies. To do this, there is a central processing system that is able to process billions of transactions correctly and reliably. The digital, national infrastructure is part of this. With this we enable the provision of products, balance and services to cardholders in a safe and flexible manner. Collect orders A cardholder places an order in the Webshop at www.ov-chipkaart.nl . For example balance. After this order has been received by us, it is immediately prepared in the digital infrastructure (NAL manager). The cardholder then presents his OV-chipkaart at one of the collection and top-up machines in the Netherlands. The pick-up machine makes contact with the OV-chipkaart system and checks whether an order is ready. If this is the case, the product or balance will be placed on the OV-chipkaart. Our customers can also submit orders for this. See the process description below. Share this message OV CHIP CARD What is the OV chip card Why OV chip card OV chip card system Engineering system Milestones To become a customer SERVICES Transaction processing Scheme provider Card production Consumers Business market IN PRACTICE Mobile phone Mobility card Identifier Pay contactless WORKING AT TLS Vacancies Meet your colleagues Why TLS? Terms of employment Selection procedure Open application PRESS INFORMATION OV in the Netherlands Privacy Security Facts numbers Contact ABOUT US Organization Stakeholders Partners Twelve years of TLS Contact Trans Link Systems 2013 - Proclaimer