MAIN NAVIGATION Check your FICO® Score Contact us Home Support Support FICO Support is committed to providing accurate and professional technical service for FICO software solutions. General Support GLOBAL SUPPORT CENTER Our Global Support Center is available 24 hours a day, 7 days a week to provide support to clients with an active maintenance contract for their FICO Solutions. All Severity 1 and Severity 2 production down issues must be submitted by telephone. For other severity issues, the preferred channel is our Online Support portal where clients can submit, review and update their cases. In addition, the portal offers knowledge article suggestions while submitting a case and access to all knowledge articles for review. Alternatively, cases may be submitted by calling our global Support Center using one of the regional numbers shown below. ONLINE: support.fico.com North America Telephone: +1-877-4FI-SUPP (+1-877-434-7877) South America Telephone: +1-651-765-3550 Brazil (toll free): 0800-761-1942 Argentina (toll free): 0800-666-1817 Chile (toll free): 800-914-312 Colombia (toll free): 01800-518-2920 Mexico (toll free): 800-681-8035 Peru (toll free): 0800-78723 Europe, Middle East, Africa Telephone: +44-208-164-1020 UK (toll free): 0800-0152-153 South Africa (toll free): 0800-996-153 Asia, Australia Telephone: +1-651-765-3550 China: 400-120-4028 Japan: 81-3-4590-7149 Korea: 003-0813-2105 Australia (toll free): 1-800-119-341 India: +91 8071 279 212 India (toll free) 1-800-309-6255 Singapore: +65-6994-2972 Philippines: +63-2-8-271-1794 Malaysia: 60 3-9212-1687 Quick Links FICO FTS File Transfer FICO Fulfillment Center Fair Isaac Tiered Support Services Description FICO On-Premise Software Support and Maintenance Policy Support Level by Software Release Vulnerability Updates myFICO Support Consumer Inquiries: 1-800-319-4433 Online: myFICO Support Center Other FICO offerings FICO TONBELLER Siron® Support Helpdesk: 49-6251-8263-321 Online: Helpdesk or Extranet FICO® Score Support This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: scoresupport@fico.com. Credit Bureau Scores Products This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: scoresupport@fico.com. *Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433. Take the next step Connect with FICO for answers to all your product and solution questions. We look forward to hearing from you. Contact us FOOTER MENU EN SOLUTIONS Decision Management and Optimization Customer Development Debt Collection and Recovery Fraud Protection and Compliance Scoring Solutions INDUSTRIES Banking Collection Agencies Energy & Utilities Government Health Care Insurance Manufacturing Retail & E-Commerce Telecommunications, Media and Entertainment Transportation COMPANY About Us Accessibility Careers Contact Us Corporate Responsibility Investors Legal Partners Privacy Policy Support Trust Center LEARN Blog Community Customer Advocacy Customer Stories Events and Webinars Glossary Newsroom Product Training Resource Center SOCIAL LinkedIn Twitter Facebook YouTube © FICO 2021. All Rights Reserved. | Sitemap Check your FICO® Score Contact us The FICO Data Privacy Policy explains FICO’s collection and use of cookies. Cookies help us remember your settings to provide you with a better browsing experience; allow us to assess, monitor, and improve the website’s performance; and enable our partners to advertise to you. You may disable the cookies by changing the settings in your browser, and you may tell us not to share your cookie data with third parties. By using this website, you consent to the use of cookies as described in the FICO Data Privacy Policy. Accept