Features Pricing Customers Resources Help Log in Free trial Search How to Articles Video Tutorials FAQ Contact Us Home Sender Settings Sending text messages to the USA, Canada and Puerto Rico Sending text messages to the USA, Canada and Puerto Rico TextMagic uses a Tier-1 direct connection in order to deliver your text messages using local dedicated numbers and toll-free numbers. Before you begin sending your messages to the U.S., Puerto Rico, and Canada, please review the answers to our most frequently asked questions. USA and Puerto Rico Sending text messages is only allowed from TextMagic virtual numbers, either local or toll-free numbers. Sending messages from a unique Sender ID (the name of your company) or from your own mobile number is not currently supported. Feature Local number Toll-free number Area codes All area codes in U.S. & Puerto Rico Toll-free number area codes Daily limit Max of 500 messages/day Unlimited messages/day Sending speed Max of 1 message/sec Max of 30 messages/sec Message length 918 characters/message 918 characters/message Use case P2P communication only Suitable for A2P alerts, notifications, and marketing messages Please note: Each account, including sub-accounts, must use a unique number to send messages. So, dedicated numbers cannot be shared. Canada Sending text messages is only allowed from TextMagic virtual numbers, either local or toll-free numbers. Sending messages from a unique Sender ID (the name of your company) or from your own mobile number is not currently supported. Feature Local number Toll-free number Area codes All area codes in Canada Toll-free number area codes Daily limit Max of 500 person-to-person (P2P) messages/day No bulk messaging Max of 500 person-to-person (P2P) messages/day No bulk messaging Sending speed Max of 1 message/sec Max of 1 messages/sec Message length 160 characters/message 160 characters/message Use case P2P communication only P2P communication only Please note: Only P2P messages to Canada using local or toll-free numbers are supported. Any other content is blocked by the carriers’ spam filters. No marketing messages, alerts, or notifications can be sent to Canada using TextMagic. Each account, including sub-accounts, must use a unique number to send messages. So, dedicated numbers cannot be shared. What is person-to-person (P2P) messaging? P2P is defined as 2-way conversation or message between two humans. It may be messages between two friends, two team members, a customer and a support agent, or a customer and a delivery driver. How to achieve the best delivery for P2P traffic? Our experience and customer feedback show that the following are best practices: Send personalized messages with tags/names Avoid "caps lock" and spam words like “Free/Call Now/Test” Send messages that require responses Avoid sending more than 500 messages per day Following these recommendations cannot guarantee that carriers’ spam filters will not block text messages and virtual numbers. How many characters can I include in a text message? The maximum length of your messages is 918 characters. Please note that not all Canadian carriers support long-linked messages. Therefore, short messages are recommended – up to 160 characters (1 SMS part). If the carrier does not support long-linked messages, longer incoming messages may be delivered in separate parts. What do different delivery statuses mean? You can monitor the delivery status of your text messages using our Web App or API. The following delivery statuses are available in North America: Delivered: The text message has been sent and the recipient’s mobile operator has received it. Please note that carriers do not provide us with the final handset delivery receipts. Sent: We are processing your messages. As we can only forward one SMS at a time from one dedicated number to a mobile operator, group messages may experience a small delay. Failed: The local mobile operator failed to receive the message from TextMagic. Rejected: Either the mobile operator or TextMagic rejected the text message. The most common reasons for rejection: The recipient has opted out from your communications You do not have a local dedicated number subscription What setup would you recommend for multiple team members? You have two options: Share one account and send messages from one virtual number. Create sub-accounts, each with a unique virtual number. Learn how to invite or import team members to TextMagic. Does TextMagic offer shortcodes, keywords, or auto-responders? TextMagic does not currently offer shortcodes. However, you can apply for a keyword (for free) and create an automation rule for incoming messages. Are there any known content restrictions? The following messages cannot be sent to the USA, Puerto Rico, or Canada: Illegal substances (cannabis) Deceptive marketing Short URL links Adult content Work from home Unlawful or prohibited use is strictly forbidden by our Terms of Service. Some useful links for info on the TextMagic Web App: SMS Chat Manage Sender Settings Buy a Dedicated Number View SMS History Manage Sub-accounts Was this post helpful? Let us know if you liked the post. That’s the only way we can improve. 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