Solutions Platform Learn Company Conduct a search Submit Sign in Contact Us GET STARTED Home Yext Talks RETURN TO NAV Yext Talks The digital transformation is happening at record speed, so you need to know the trends, tactics, and technologies to put your business in the best position to win. Yext Talks brings experts to the virtual stage to discuss how to tap into the future of digital innovation — and how search can be your secret weapon to build trust, delight customers, and grow your business. VIDEO The New Wave of Customer Support Customer support teams are underwater. With the ecommerce market growing by 45% in 2020, historic demand has led to support ticket volume rising by 30% since last year. And the nature of these customer requests are only growing more complex in nature. How prepared are service teams to handle this modern era of customer support? WATCH NOW PODCAST Search Wars: Sridhar Ramaswamy In this episode, we’re thrilled to be joined by Sridhar Ramaswamy, co-founder and CEO of privacy-focused search engine Neeva — and the former leader of Google’s $115 billion advertising division. Drawing on a lifetime of tech experience — particularly his 15 year tenure at Google — Ramaswamy dives deep on the evolution of the search ecosystem, why he felt compelled to launch Neeva, and what the future of (ad-free?) search really looks like. LEARN MORE PODCAST Search Wars: Ruby Au In this episode, we’re joined by Ruby Au, head of North America at Ecosia, the search engine that plants trees with its ad revenue. In this discussion, Au explains Ecosia’s environmentally-focused mission, dives into the troubled relationship between search and privacy, and predicts what the search landscape will be like in 5 years. LEARN MORE PODCAST Search Wars: Zac Pappis In this episode, we’re joined by Zac Pappis, VP of Insights at DuckDuckGo — and the second employee to join the company back in 2012. In a wide-ranging conversation, Pappis details DuckDuckGo’s origins, explains why we’re seeing a proliferation of search interfaces today, and makes his case for why privacy-focused upstart search engines stand a fighting chance. LEARN MORE PODCAST Search Wars: Steven Levy In this episode, we’re joined by journalist and tech expert Steven Levy, Editor at Large at Wired and author of top technology books including “In the Plex: How Google Thinks, Works, and Shapes Our Lives” and the iconic “Hackers: Heroes of the Computer Revolution.” In a wide-ranging conversation, Levy discusses controversial aspects of Google's growth, dives into the intersection of search and ethics, and makes some bold predictions for the future of search. LEARN MORE PODCAST Search Wars: Christian Ward Search is central to our daily lives — but there's a lot happening behind the search box that doesn't get the headline treatment. In this debut episode, our host Christian Ward, Chief Data Officer at Yext, introduces this podcast season, which will dive into everything from the “AI-ification” of search to the impact of upstart, privacy-focused search engines. LEARN MORE PODCAST The Next Wave: Sarah Robb O'Hagan In this episode, Sarah Robb O’Hagan, CEO at Exos and member of the board of directors at Strava, shares her thoughts on at-home workouts post-COVID, fitness for the future, and lots more. LEARN MORE PODCAST The Next Wave: Steve Kalifowitz As Chief Marketing Officer at Crypto.com, Steve Kalifowitz has a front row seat to the crypto boom — and a unique ability to explain and evangelize the space to both experts and newcomers. In this episode, you’ll hear about the shift to major companies (like Tesla) accepting bitcoin, bold predictions for the future of cryptocurrencies, how you should be thinking about NFTs, and more. LEARN MORE PODCAST The Next Wave: April Underwood In this episode, which sees Underwood drawing on her local expertise as well as her background as Chief Product Officer at Slack, you’ll hear about what the future of empowering local businesses looks like, how to embrace a successful digital transformation and predictions on the future of in-person versus remote work. LEARN MORE PODCAST The Next Wave: MJ DePalma and Kelli Kemery As Head of Multicultural & Inclusive Marketing at Microsoft for the past three years, MJ DePalma has had a front row seat to profound shifts in the landscape of diverse & inclusive marketing. DePalma is joined by Microsoft colleague Kelli Kemery as they share their thoughts on the evolution of inclusive marketing, how to build tools and technologies that support brand goals for diversity and inclusion, and the future of designing for audiences with disabilities. LEARN MORE PODCAST The Next Wave: Seth Godin As a 2018 inductee to the Marketing Hall of Fame, author, speaker, and tech founder Seth Godin knows a thing or two about the marketing landscape. In this episode, you’ll hear from Godin about marketing to the “smallest viable audience” and what common mistakes marketers make — plus some surprising predictions for the future. LEARN MORE PODCAST The Next Wave: Christian Ward and Josh Grau In our first episode, hosts Christian Ward, Chief Data Officer at Yext, and Josh Grau, Chief Marketing Officer at Yext, introduce this season of the Yext Talks podcast. They'll chat with guest experts about innovations riding the next wave of digital — and which ones are already here. LEARN MORE VIDEO Your Website Is Pretty, But Is It Smart? With more people shopping online than ever, your website needs to do more than just look good. In this Yext Talk, Alex Felsenstein, Creative Director at Yext, explains how designers can break the status quo by marrying form and function with a website experience that actually reflects what people do online everyday: search. WATCH NOW VIDEO The Next Big Thing in Customer Delight Every day, marketers set out to deliver the perfect ad on the perfect platform at the perfect time. We like to call that personalization, but it’s more like an interruption. In this Yext Talk, Lexi Bohonnon, SVP of Sales Engineering at Yext, discusses how a modern search experience is key to a great customer experience. WATCH NOW VIDEO Building Trust in the Information Age People are drowning in too much information, and they’re bouncing all over the place looking for answers. In this Yext Talk, Christian Ward, Chief Data Officer at Yext, explains the Information Overload Paradox — and explores how businesses can build trust through decentralized, natural language search. WATCH NOW VIDEO The State of the Industry: What You Need To Know To Be Digital Best in 2021 The digital transformation is happening at warp speed. In this Yext Talk, Marc Ferrentino, Chief Strategy Officer at Yext, dives into the three key trends that the global pandemic is accelerating — and discusses how natural language processing and AI are rapidly changing consumer expectations. WATCH NOW VIRTUAL EVENT Searching for the Future: Predictions and Big Bets on a Post-COVID World Join Howard Lerman, Founder and CEO of Yext, and Scott Galloway, *New York Times* bestselling author of *Post Corona: From Crisis to Opportunity*, to hear their thoughts on how different industries have not only adapted to, but thrived in the digital transformation brought on by the global pandemic. 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