Products Solutions Services About Request a demo Bring agility to customer service Innso’s Unified Agent Desktop offers an integrated approach to customer service Sign up for a demo Be where your customers are Know who they are Converse with context Enhance human experience Optimize operations Commit with consistency Real-time management of all conversations Monitor open and closed customer conversations and requests in real-time Get a comprehensive view of all key performance indicators Enable your operational managers to configure the platform at any time Monitor the number of inquiries managed by country, team, service, manager… One unified dashboard aggregating all data and providing a overview of operations 1 2 Innso Unify Offer an end-to-end customer experience with an omnichannel unified agent desktop. Orchestrate inquiries Coordinate, follow and resolve customer inquiries, interactions and back-office activities. Manage all conversations and requests seamlessly in one unified desktop. Empower your teams with an integrated view of all customer interactions and cases. Call Disposition Case Management Email Management CTI and Call-Back Back-Office Notifications Create continuous conversations Build closer connections with your customers by engaging in a continuous conversation. Our unified platform means your agents can switch between channels, conversations and customers with a simple and intuitive interface. Chat, In-App Chat WhatsApp Messenger SMS Social Media Chatbot Integration Other Products Knowledge Create, organize, and share content easily with employees. Empower your agents to easily find information and quickly resolve issues using our collaborative knowledge base. Make support more efficient by encouraging your agents to find their own answers instead of escalating tickets or leaving them unresolved. Self-service Simplify and automate your customer journey. Using self-service portals to ease communication and resolve issues quicker. Push relevant information and timely answers out to where your customers need it. Innso’s customized self-service portals help you decrease costs and increase agent efficiency by streamlining interactions. Quality Improve agent experience and performance by assessing quality and compliance of operations. Understand how to enhance performance through insights into personal improvement roadmaps tailored to each associate. Surveys Enrich customer experience and increase retention by measuring CSAT and gathering client feedback. Automated, customizable surveys provide your business with an additional and essential viewpoint into how customers feel about your brand and service. Seamless Integration Innso offers standard and customized APIs to connect with your in-house applications and third-party software Flexible Scalable Multilingual Responsive Secure Looking for a nimble way to implement customer service? Request a demo Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX. RECENT POSTS How to deal with stock shortages and supply issues in four strategic steps Chat and Conversational Messaging for optimized customer relations Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group® Simplify, automate, and connect back office and operations Accelerate back office processes for optimization and performance SITE MAP Products Solutions Services About Events Blog Contact Us A PRODUCT OF Terms of use - Innso © Copyright 2021 Twitter LinkedIn Vimeo This website uses cookies and third party services. Ok