(828) 575-5731 | Fax: (800) 518-1322 Home Request A Freight Quote Carrier Setup Careers Contact Us Looking for a new rewarding career in Logistics? Review our current open positions below and click the “Apply” button to email us your resume and cover letter for consideration. Dispatch / Logistics Coordinator Interested in this position? Click “Apply” below to Register and Apply for this position. The Logistics Coordinator will perform track and trace functions by maintaining constant contact with carriers via phone and email. The Logistics Coordinator is responsible for recording updates in internal and external transportation management systems to keep customers updated on the status of their freight requests. This position has in-depth knowledge of 828 Logistics and its carrier agreements and customer needs. This position reports to the Expedite Team Lead. The Logistics Coordinator is vital to ensuring expedited freight is delivered and exceeds our customer expectations. They must create and maintain open lines of communication with carriers and take complete ownership of the successful delivery of freight. PRIMARY RESPONSIBILITIES Maintain constant contact with carriers via inbound and outbound calls and email ensuring timely delivery of freight. Record hourly updates on freight status in internal and external TMS systems. Communicate and escalate any issues related to freight delivery to the Account Manager. Ensure ultimate customer satisfaction by communicating with all necessary individuals to provide the most efficient and punctual delivery of services to customers. Have in-depth knowledge of carrier accounts, communication preferences, and customer needs. Verify and update all carrier contact information and ensure detailed documentation of carrier status and interactions. Keeps abreast of carrier and customer preferences with strong strategic thinking capability. Identify key carrier prospects and build a strategic approach to new carrier relationships. Executes strategic and tactical plans to ensure expedited freight requests are completed within specified deadlines. Maintain compliance with company policies, procedures and service standards REQUIRED KNOWLEDGE/SKILLS/ABILITIES Ability to multi-task in a fast-paced environment Strong written and verbal communication, interpersonal, and organizational skills Attention to detail and ability to thoroughly document interactions Ability to work within established policies and procedures Consistently exceed department minimum expectations Excellent time management, scheduling, and organizational skills Ability to work effectively under tight timelines and schedules Ability to establish and maintain effective working relationships with internal team members Must be flexible, innovative, and possess a drive for results Must have the flexibility to work a non-traditional schedule to meet company goals. Account Specialist Interested in this position? Click “Apply” below to Register and Apply for this position. At 828 Logistics, the Account Support Specialist is responsible for supporting large-scale customers by sourcing highly rated carriers, negotiating rates and ensuring shipments are on time and issues are handled proactively. PRIMARY RESPONSIBILITIES Maintain strong Carrier and Customer relationships while negotiating rates and sourcing new carriers. Maintain consistent communication with customers, carriers, shippers and receivers Support Team Lead by sourcing carriers and submitting bids Coordinate shipments by inputting data internally, set up tracking, dispatch, and confirm on time arrivals/departures Track & Trace shipments via tracking software Update multiple systems on shipment status Onboard Carriers following procedures and protocols regarding carrier compliance Manage a high volume of inbound and outbound calls and emails Communicate and escalate any issues related to freight delivery to the team lead REQUIRED KNOWLEDGE/SKILLS/ABILITIES Automotive freight experience Ability to multi-task in a fast-paced environment Strong written and verbal communication, interpersonal, and organizational skills Attention to detail and ability to thoroughly document interactions Ability to work within established policies and procedures Consistently exceed department minimum expectations Excellent time management, scheduling, and organizational skills Ability to work effectively under tight timelines and schedules Ability to establish and maintain effective working relationships with internal team members Must be flexible, innovative, and possess a drive for results Must have the flexibility to work a non-traditional schedule to meet company goals. 828 Logistics, LLC is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills. Copyright © 2021 828 Logistics, LLC. All Rights Reserved. 828-575-5731 | Fax: 1-800-518-1322 | MC#: 989365 | DOT#: 2930379