Insurance & Billing ONLINE BILL PAY: Pay your bill online with MyChart. We offer services for those with no insurance through a sliding fee discount schedule based on family size and income. Patients will never be turned away because of inability to pay. We can also bill commercial insurance plans, Oregon and Washington Medicaid, and Medicare. HOW TO PAY When you visit One Community Health, be prepared to pay your co-pay or make a nominal payment ($25) toward your services. We accept cash, checks, debit and credit cards. You may also pay your bill at your online patient portal: MyChart. We can work with you on a payment plan if that's helpful. SLIDING FEE DISCOUNT SCHEDULE Our Sliding Fee Discount Schedule is based upon your household income from the last 12 months. You can apply by completing a sliding fee scale application. The Application for Discount and Sliding Fee Discount Schedules can be obtained here. If you have questions about the application, our front desk staff is happy to help. Please be prepared to provide the previous year's tax return as proof of income. If a tax return is unavailable, the billing department may accept the following with approval: W-2 Three most recent pay stubs Social Security Income (SSI) or Award Letter (e.g., Social Security, disability monthly benefits) For any questions about income verification, insurance or billing questions, please contact our billing department at 541.386.6380. REFUNDS It is the policy of One Community Heath that payment is due at the time of service unless other financial arrangements are made in advance. We require all patients to pay their deductible, copay and/or coinsurance payment at the beginning of each visit. At the end of your visit with us you may be billed for any outstanding balances. If there is a credit balance, you will be provided a refund promptly. When your account is reviewed, and a refund is approved, we will initiate the refund to you in the form of a check unless payment was made through MyChart. In this case, refunds will be issued to the credit card that original payment was made with. Note: Refunds will be issued within 7-10 days from approval date. WEBSITES YOU MAY FIND HELPFUL: OREGON healthcare.oregon.gov WASHINGTON wahealthplanfinder.org/ PATIENT CARE ADVOCATES Navigating health care plans, Medicaid and even private or traditional insurance options can feel very overwhelming and confusing. At One Community Health, we specialize in simplifying this process and making it as stress-free as possible for you. If you need assistance signing up for Medicaid or another type of health care plan, you've come to the right place. One Community Health is the most comprehensive resource in the Columbia River Gorge. One Community Health has certified enrollment assisters, specializing in Oregon and Washington Medicaid plans. We have assisted tens of thousands of people with completing their applications and enrolled over 16,000 community members in health insurance. Our team is ready to answer your questions and guide you through the application process. Both of our health centers in Hood River and The Dalles have bilingual (English/Spanish) Patient Care Advocates. These trained and certified team members will meet with you before you see a provider. In this meeting, you'll work together to determine any needs you might have in regard to financial resources and/or other types of social services. Please note, while we cannot legally make recommendations about private or traditional insurance options, we can point you toward resources that can help. MAIN PHONE: 541.386.6380 OCH patients can access after hours care from OCH clinicians 365 days a year (including holidays and weekends) by calling 541.386.6380. INTERPRETATION SERVICES: We are bilingual (Spanish/English) and offer interpretation services for other languages, too. CONTACT US TODAY Our mission is to advance health and social justice for all members of our community. Learn more New Patients Log in to MyChart Help with Medicaid Insurance and Billing Community Resources Donate Our Team Our Story Media / Press Jobs at OCH Residency Program LOCATIONS Hood River: Info/Hours | Map The Dalles: Info/Hours | Map School-Based Health Center: Info/Hours | Map One Community Health receives U.S. Department of Health and Human Services funding and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. One Community Health acknowledges the land in which we reside as the sacred land of past and present Indigenous People that includes the Tribes and Bands of the Nez Perce; Umatilla; Cayuse; Walla Walla; Warm Springs (Upper Deschutes (Tygh), Lower Deschutes (Wyam), Tenino, and John Day (Dock-spus)); Wasco (The Dalles (Ki-gal-twal-la) and Dog River); Paiute; The Yakama confederation (Kah-milt-pah, Klickitat, Klinquit, Kow-was-say-ee, Li-ay-was, Oche-chotes, Palouse, Pisquose, Se-ap-cat, Shyiks, Skinpah, Wenatshapam, Wishram, and Yakama). We recognize and honor these people as the sovereign stewards of this land and valuable members of this community. Copyright © 2021 One Community Health | All rights reserved. ENGLISHESPAÑOL