TERMS & CONDITIONS Three Hands Corporation is a wholesale company selling only to the trade. New Accounts: To ensure timely process in setting up your company as a new patron of Three Hands Corp, the following forms are required to be completed in full: 1. Customer Set up Form 2. Credit Card Authorization form 3. California Resale Certification for California Customers and those with Shipping Address within California. Visit our web site at www.threehands.com to download the required forms for establishing a new account. Web Access: Web Access may be granted to all established good standing patrons with at least ONE transaction within last six months. Pricing: All prices are stated in USD $ and are Net/net FOB Southern California warehouse pricing. Minimum order: $3000.00 (Fifteen hundred dollars) FOB Our Distribution Center. Payment Terms: 1. Credit Cards - For Your convenience we accept VISA, MasterCard, and American Express. Credit Card orders will be billed on the day of shipment and only for products shipped. 2. Prepaid - Check, Wire Transfer 3. Open Terms - Net 30 days’ terms are available upon credit approval. 4. International Orders - International orders must be paid by Credit Card or wire transfer in US currency. International orders require 25% deposit with order and balance prior to shipment. *Past due accounts are subject to a 1-1/2% per month service charge. Standard Pack: 1. Case pack quantities have been revised to meet market requirements. 2. All orders will be adjusted to the nearest standard pack quantity. Order Fulfillment: Orders are fulfilled in order of receipt; our goal is to fulfill all orders in complete. Due to nature of our Industry; fast changing of design and fashion; and fluctuation of Inventory, should an item or two on order not be available at the requested ship date, your account manager may offer potential similar item(s) for substitution.. Back Orders: 1. All back orders of $500.00 (five hundred dollars) or less will be canceled. 2. Backorders of $1500 or more are shipped as soon as they become available. Shipping: FOB Sylmar, California. 1. We ship by common carriers - by the pallet only. Unless specified by customer, Three Hands Corporation will designate a carrier. We do not ship UPS or FedEx. 2. We shop for quotes from all freight companies to obtain the most competitive rates for our patrons. 3. Freight is shipped COLLECT. Customers may arrange for pickup of their order from our Sylmar, CA warehouse. Most orders are shipped within 2 to 4 weeks. Refused Shipments: Customer will be responsible 25% Restocking fee and all freight charges. Returns: 1. Merchandise may not be returned without prior written authorization (RGA). 2. This authorization is to be requested from Customer Service department of Three Hands Corporation. 3. Date and purchase order/invoice number must be furnished. A minimum of 25% re-stocking fee will be added to all returns. 4. All authorized returns must be shipped pre-paid to Three Hands Corp. fulfilment center. All returned products must be in their original packaging and condition. All returns must be clearly marked with the RGA #. 5. Any returns not complying with above will be refused at senders cost. Claims: 1. Inspect all packages and report any visible damage or shortages to the carrier, and record on the B/L or POD (proof of delivery form) prior to acknowledgement of receipt. 2. All concealed shortages must be reported in writing within 48 hours of receipt of goods. 3. All concealed damage claims must be reported in writing within 10 days of receipt of goods, and no later than 30 days from Invoice date. 4. Claims form available on Three Hands Web site. Visit our web site at www.threehands.com to download the forms required for filling claims. Warrantee: 1. For products requiring assembly or battery to operate, have 30 days limited warranty from date of invoice against any manufacturing defect. 2. Any manufacturing defect must be reported within 30 days of Invoice, and at the sole discretion of company, upon confirmation of manufacturing defect, will either repair or replace the product. Disclaimer: All product and packaging sizes stated are approximate. Because many of our items are handcrafted, some products may have slight color variations and imperfections. Please note that while we have tried to accurately display the colors of products, the actual colors seen will depend on independent monitor and screen resolution and may not be accurate. California Proposition 65: State of California Proposition 65 Warning: Products may contain one or more chemicals known to the State of California to cause cancer or reproductive harm. Under California law, businesses are required to provide a clear and reasonable warning to Californians before knowingly or intentionally exposing a person to a listed chemical. The warning is required when a business is aware or believes that one or more listed chemical is present. Three Hands Corporation is providing the warning because a chemical or chemicals covered by the California Proposition 65 regulation may be present in our products. Information regarding California Proposition 65 is available athttp://oehha.org/prop65.html Terms and Conditions subject to change without notice.