Russian | English the main Reservation Sales offices Information for passengers About the Company - EC Alliance > Information for passengers Return Policy Refund rules depend on the method of payment for the order and the type of ticket (paper or electronic). The amount to be refunded is calculated in accordance with the Tariff Application Conditions (FTA), which you need to familiarize yourself with when booking in the first step. E-ticket refund Refund of an air ticket paid for on the website www.ec-alliance.aero with a card Refunds for online ticket orders paid for by a card are made back to the card. The term for transferring funds is 1-5 days, depending on the issuing bank. To return, you must contact any of the offices of our company. When contacting the cashier, you must have with you: • passport; • if the refund is made by proxy: a notarized power of attorney to apply for refund of the ticket due to the refusal of carriage • If you purchased a paper ticket (blank airline or CCS-TCH), a refund is issued only if available * If the refund is not issued by the passenger, you must present a notarized power of attorney for the refund of the ticket, passport, itinerary receipt and check. Refund of the ticket paid at the box office of the company LLC "Management Company" EK Alliance " Return of the ticket paid at the box office of the company is made at the same box office in which it was paid. When contacting the cashier, you must have with you: • passport; • if the refund is carried out by power of attorney: a notarized power of attorney for filing an application for a refund of the air ticket price in connection with the refusal of carriage Refund of a paper ticket Refund of a paper ticket is made at the place of purchase of the ticket. When contacting the cashier, you must have with you: • passport; • refundable paper ticket; • if the refund is carried out by power of attorney: a notarized power of attorney for filing an application for a refund of the air ticket price in connection with the refusal of carriage Return fees Voluntary refunds may be subject to a fee in accordance with the Tariff Application Conditions (FTA). Be sure to check the Fare Terms and Conditions in the first step of booking and note that refund fees for adults and children may vary. Flight documents Rules for the carriage of live animals and birds Substances and items prohibited and permitted for carriage Rules for the import and export of cultural property Reasons for refusing check-in for a flight THE MAIN RESERVATION SALES OFFICES INFORMATION FOR PASSENGERS MC EC ALLIANCE © 2009.