Home Frequently asked questions Frequently asked questions about nicotine pouches Top FAQs What's a nicotine pouch? Nicotine pouches are small, white pouches which you simply put under your lip instead of going out for a smoke for instance. The product is 100% tobacco free. How do I use nicotine pouches? Nicotine pouches is exactly how you use snus, you simply open the can and put one under your lip and the nicotine will be absorbed through your gum. What is Haypp? We are Sweden’s biggest reseller of nicotine pouches in the UK. Our products offer a satisfying, convenient and more socially acceptable alternative to everyone who wants a safer kind of nicotine. What does it contain? Our products typically contain nicotine, fillers, pH adjusters, stabiliser, sweetener and flavours. Apart from nicotine, our ingredients are widely used in food products. There's an issue with the product I ordered Contact customer service and they'll make sure you are compensated. Remember to take a photo of the product and keep the it in case it should be sent back to the manufacturer. Use of product Can you chew it? No, our products are meant to be used by placing the pouch under your upper lip. Chewing or sucking our pouches just inhibits the performance. How long does it last? The effects of our pouches last roughly up to an hour. However, most users like to enjoy it for somewhere between 10 to 40 minutes. Is it vegan? Yes. All our products are made up of three ingredients: vegan fibre base, nicotine and flavouring. Our products are enjoyed with a clear conscience. Why am I experiencing a burning sensation? First-time users might experience a slight burn under the lip which will gradually reduce as the body’s oral system gets used to the product. Some flavors, such as lemon and mint can intensify this feeling. A way of reducing the burn is either to change position of the nicotine pouch or put it on the tongue for a while. You can also sip on a glass of water or spit out the excessive saliva. How often should I use it? The use is very individual and regular users tend to get through about 3 to 5 boxes a week. But it can depend on a variety of factors, like personal taste, the nicotine effect you’re looking for, or whether you’re an ex-smoker. Only you know the right amount for you. How to keep the product fresh? Room temperature works great. Once you open the box though, it’s best to use it within 5 days, otherwise the product starts to lose flavour and nicotine effect. What happens if you swallow the pouch? The pouches are not made for digestion, but if you do accidentally swallow the pouch, the ingredients we use are mostly natural. If you are feeling unwell though, you should probably get it checked out. Can I use it at work? Of course! All our nicotine pouches are small, discreet and smoke-free, which means they can be used anywhere – meeting your boss, at the bar, or on a plane. About our products Is this the same as Swedish snus? Our products come in a pouch and contain nicotine that you place under your upper lip, so, in many ways they’re like Swedish snus. However, our products do not contain tobacco. That small, but very important difference, means that our pouches are fresh and less harmful to your health. What does mini dry mean? Mini dry is a smaller portion size of nicotine pouches which enables a more discrete look. Dry pouches are also less runny than the regular moist versions. Where are the products we sell made? Everything you purchase through the Haypp website is manufactured in Sweden. Is this smokeless tobacco? No. None of our products contain any tobacco. Who's it for? Our products are designed for recreational use, and for adults only. Most of our users are adults who want a safer kind of nicotine. Order & Delivery There's an issue with the product I ordered Contact customer service and they'll make sure you are compensated. Remember to take a photo of the product and keep the it in case it should be sent back to the manufacturer. Is the packaging environmentally friendly? Can I recycle it? Yes. Our containers are made out of polypropylene and the rolls of boxes are mostly shrink-wrapped in polyethylene. At combustion, only carbon dioxide and water remains from these plastics. Can I track my order? Yes, as soon as we have packed your items you will receive an e-mail with delivery information and a link to Track and trace your parcel. You can also login to Your account and find information about your delivery. How long is the expiry date after delivery? We have a freshness guarantee of minimum 14 days of the products we're selling. How will I get my delivery? All of our orders are shipped from Sweden and normal size orders will be delivered within 3-5 working days. Once your order is packed we´ll send you an e-mail with tracking information. For the Standard delivery service we use UPS and Royal Mail. Update 2020 - Due to the corona virus there might be some delays depending on your country's situation and quarantine routines. What happens if I order as a minor? We condone a strict age verification process in which the customer has to be physically present and show ID to receive their first order. Should our delivery partner discover that the receiver is a minor, they can not legally distribute the parcel and it will be returned to Haypp. In this case, we will unfortunately have to charge 25 € to cover the extra shipping costs. The package has been damaged during delivery This is unfortunate when it happens. Please take a photo and contact customer service. They will help you if any goods are missing. Haypp.com Follow us Customer Service +44 8000 489 014 Click here to contact us, or chat with us by clicking chat-icon on the right side of the page Our customer service lines are open Monday-Friday between 8am and 4pm. October 20th between 9am and 4pm. 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