Resource Library WEBINAR Cherwell ITSM for the Remote Workforce (Demo) EBOOK 5 Proven Strategies for Maximizing Service Desk Efficiency Case Studies Industry Product Region CASE STUDY Foodstuffs Foodstuffs, New Zealand's largest retail grocery organisation with more than 20,000 employees, was hampered by a legacy ITSM solution. Implementing Cherwell ITSM has been a real game changer for the business delivering flexibility to automate and internal capabilities. Read more CASE STUDY Datacom With more than 50 years’ experience in technology, Datacom is one of Asia Pacific’s leading IT-based managed service providers. The no code Cherwell platform and flexible concurrent licensing model has been a huge benefit to Datacom and has made them very cost-competitive in delivering services to their own customers. Read more CASE STUDY 2 MIN Boral Boral needed a service desk that was simple to configure yet able to meet the needs of both the business end users and IT staff without requiring significant programming expertise and associated investments. Read more CASE STUDY Banco Da Amazonia Banco da Amazonia realized they needed an IT service management solution strapped with robust automation and customizable features to support their improved operations. Read more CASE STUDY 5 MIN Atlantic Health Systems Multiple critical applications did not integrate well with their IT service management tool, and configuration difficulties left the AHS team time fighting fires related to the tool instead of fulfilling its service delivery initiatives. IT was unable to optimize its own processes, much less be proactive in creating the solutions they aspired to provide. Read more CASE STUDY Arriva The Cherwell IT Service Management platform has enabled Arriva to unlock several powerful business advantages and over 20% of requests now come through the newly created customer portal. Hear how they have achieved centralised processes and united service teams, as well as very effective KPI and reporting systems. Read more CASE STUDY 5 MIN AgriBank AgriBank's IT team created a vision for a brighter future. AgriBank moved from manual to automated processes, improving customer service and business transparency. Read more CASE STUDY Aberdeenshire Council Find out how Scotland's Aberdeenshire Council uses the Cherwell platform for HR, Finance, Social Work and other areas within the business. With just 90 days to deliver the solution, the agency went from a five-year-old on-premises solution that wasn't meeting their needs to a state-of-the-art, multi-platform, modern solution. Read more CASE STUDY Utilize Utilize was relying on an IT Service Management (ITSM) tool that require them to change the way they worked to fit the solution, when it should have been the other way around. The time had come to find a completely customizable solution that reduced the workload with automations and offered insight into the business through advanced reporting. Read more CASE STUDY Los Angeles County Registrar Learn how LA County leveraged Cherwell to build out a new digital-based chain of custody system, paired with new asset and incident management to support the over 5.4 million registered voters across the county. Read more CASE STUDY HomeAdvisor In 1999, HomeAdvisor was launched as a resource to connect homeowners with pre-screened service professionals. What started out as a small venture has grown into a tech company of 5,000 employees that saw 13-percent annual growth last year. Read more CASE STUDY GNC GNC was operating on a homegrown ticketing system that had been developed 20 years prior and could no longer be changed or edited. There were also two separate ticket management systems – one for the stores and one for corporate - which added complexity. IT leadership knew it was time for a change. And with only one GNC Cherwell administrator responsible for developing, reporting and creating dashboards, there was no question that the ITSM solution had to be easy to use. Read more CASE STUDY MSTS MSTS™ is a global leader in B2B payment and credit solutions, facilitating transactions for customers in more than 190 countries. The company uses Cherwell ITSM to create efficiencies throughout the organization and support its rapid growth. Read more CASE STUDY Kingspan Insulation Read how Kingspan, the global leader in high performance insulation and building envelope solutions, has turned to Cherwell for a cutting edge, responsive and cost efficient service desk, ticket handling for its 2,500 IT users and a comprehensive IT asset management system. Read more CASE STUDY Francotyp-Postalia With a company history spanning more than 97 years, FP possesses a unique DNA in the areas of actuating elements, sensor systems, cryptography and connectivity. In this video find out how Francotyp Postalia utilizes Cherwell Software to make workflow by improving processes and deliver business results. (Video in German. Subtitles coming soon) Read more CASE STUDY 2 MIN Jenny Craig Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs. Read more Learn More About Our Updates to the Cherwell Knowledge Articles Learn more Solutions Partners Get a Demo Select Language English French German Portuguese Spanish © Copyright 2021 Cherwell Software, LLC. All Rights Reserved. Privacy Policy We Value Your Privacy SETTINGS NextRoll, Inc. ("NextRoll") and our advertising partners use cookies and similar technologies on this site and use personal data (e.g., your IP address). If you consent, the cookies, device identifiers, or other information can be stored or accessed on your device for the purposes described below. You can click "Allow All" or "Decline All" or click Settings above to customize your consent. 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