is - Return Conditions Products purchased at FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, SL have a satisfaction guarantee extended to what is established by law and which is the one usually applied by electronic commerce pages. This satisfaction guarantee extends the security and peace of mind of the consumer, if he needs an after-sales service. The guarantee applies to both the right of withdrawal and the legal guarantees for the products purchased. Right of withdrawal The customer has 14 days from receipt of the order to exercise his right of withdrawal; that is, to return the merchandise without any reason. In these cases, the merchandise must be in perfect condition, without the container having been opened. In addition, as they are food products, they must be in perfect condition. To proceed with these returns, the customer must first contact FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, SL, indicating that they wish to return the merchandise. Next, you must make the shipment, assuming the customer the costs that may arise, to the following address: Factory of Sausages and Hams Ezequiel SL National Crtra 630 km 99.5 24680 Villamanín (Leon) Once we receive the merchandise and verify that everything is in perfect condition, the amount will be returned to the customer within a maximum period of 15 days, making said return by the original payment method. In the event that it is not possible to make the return by the original means of payment, it will be made by bank transfer. Order mistakes or product in bad condition If the order was sent with errors (either because all the products had not been sent, or because they were wrong) or the products are in poor condition, the client should contact FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, SL in a within 5 days from receipt of the order to correct the problem. In the event that the products were in poor condition, it could be justifiable that the problem was not seen when receiving the merchandise. In that case, the claim can be made later, but always before reaching the expiration date of the product. In these cases, FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, SL will be responsible for the costs of the return and a new shipment, if applicable. We have updated the information about the use of your personal data contained in our Privacy and Cookies Policy. We use our own and third-party cookies to improve your experience and our services by analyzing browsing on our website. I agree WE About us? Our store Our factory Meson Ezequiel III Ezequiel News INFORMATION Legal warning Contract Conditions Cookies policy Privacy Policy Payment Methods Send conditions Return Conditions CONTACT 987 59 85 13 - 987 59 84 97 ezequiel@embutidosezequiel.es © FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, SL