Search Locations ATMs Español Personal Business Commercial Money Tips Sign In WaFd Bank Reviews and Testimonials WaFd Bank About Us Reviews See why everyone is talking about WaFd Bank! “WaFd Bank significantly lowered our banking costs and continues to provide us with quick decisions based on their presence and knowledge of the local market. They have a deep knowledge of all aspects of housing, from forestry to lending, and that fits Dunn.” Mike Dunn President, Dunn Lumber Seattle, WA “We love the daily, extra-mile service, such as checking in to re-evaluate our credit line mid-term. With our previous bank, it was like pulling teeth to convince them we were worthy of a line increase. WaFd Bank has always been consistent and solid.” Tiffany Stewart President, Advanced Medical Issaquah, WA Pelican Brewing Company “WaFd Bank is a partner that enables us to grow and understands our business and really helps us make the decisions that we need to continue to grow and be relevant in the marketplace.” Jim Prinzing CEO, Pelican Brewing Company,Pacific City, OR Watch Video “It is not often that a business truly qualifies as a disruptor – someone doing it better, differently, in a way that shows truly how far behind the competition is. WaFd’s team and operation are second to none – we recently moved our banking away from a big bank, to WaFd, and our founders group and finance teams are impressed at WaFd’s professionalism, 1:1 care, responsiveness, communication, and ability to get results. WaFd gets it done, as I drive through Washington, every time I see a WaFd branch, I smile as I know my company is with the best bank, the disruptive bank that gets it done and done well! WaFd is a fantastic solution for any new tech company – and is a great partner for our Video Game Company based here in Washington. We appreciate their care, diligence, and professionalism, and we look forward to a long relationship with Brent and the amazing WaFd team.” Kevin Franklin CEO, Final Strike Games Bellevue, WA Jeff Widmyer CEO, Ro Health, Inc. “My morning started at 4:00 am with an email from my big bank stating their CEO decided not to support businesses of our size. My day ended at 1:30 am the following day with an email from WaFd Bank’s CEO, Brent Beardall, confirming receipt of our preliminary loan documents. WaFd Bank's entire team worked around the clock to support community businesses during their greatest time of need. Not only did they work to support our business; they worked to provide regular communication throughout the process. WaFd got it done. I am incredibly grateful for their hard work. They have a leader that leads from the front, and I look forward to working with them for many years to come.” Jeff Widmyer CEO, Ro Health, Inc. Seattle, WA “I started dealing with WaFd in 2020 on a client PPP application. The bank rep with whom I dealt provided superb customer service – so good that I turned to WaFd here in Texas for other client needs, and through those positive experiences, I have been moving my own business and personal banking to Wafd Bank. Every banker with whom I have dealt with has provided amazing customer service, in both Texas and those in Oregon. Such incredible service becomes more the exception especially in these days when so many use Covid as an excuse for poor customer service. I am so very impressed with WaFd. Since moving to Texas I’ve been disappointed with bank after bank – until WaFd. I only hope WaFd Bank expands to other regions soon.” M.G. – Attorney at Law “We are stoked that you were involved helping us. Your teams have been working like crazy and we have had numerous times in the last year and a half when one WaFd Bank employee was overlapping another WaFd employee unknowingly. That probably wouldn't happen at another bank because they don't work as hard as WaFd. Heck, the CEO called me after midnight in April 2020 to get our Ops loan approved initially. That was simply amazing. That would not happen at any bank except WaFd Bank. You and your teammates absolutely rock. THANK YOU.” T.F. – Business Owner/Developer Helps improve our company “They've been to our office several times to help us set up a credit card processor that will save us several hundred dollars a year and sign paperwork for a new line of credit.” Mike Hastings Owner, Cardinal Heating Kirkland, WA You just saved us! “THANK YOU so very much for locating that check for us. You just saved us!! [...] You sure are on the ball! Your time and effort in helping us solve this problem are greatly appreciated.” Donna S Boise Mobile Equipment “WaFd Bank has been great at giving us access to lines of credit to help us grow. Having a bank you can be very upfront and honest with has been fantastic. They've been on board with us 100-percent.” Chad Moffat President, Boise Mobile Equipment Boise, ID Watch Video “Thank you! We have always been pleased with WaFd Bank's approach to origination and servicing. This time around was even better. We especially appreciate all of your hard work, resourcefulness, professionalism, and patience. That and your “5-star” approach to customer service not only made our purchase possible, but stress-free and seamless from our perspective.” Pat & Roxanne “Jessica Juarez of the Ketchum branch did a wonderful job with my PPP loan. Very professional and helpful. Thank you WaFd Bank!” John Foley CEO, John Foley Inc. Former Lead Solo Pilot – Blue Angels Sun Valley, ID “Amazing team! WaFd really stepped up during this difficult time helping people with the PPP Loan. I've been a client for a few years and I've always been satisfied with their customer service!” Mathieu C Las Vegas, NV “Amazing customer service!! Every time I go into this bank everybody is extremely helpful and friendly! Waaaaaay better than other bigger named banks! Gilbert helped me and my father last time we were in and this is the only bank that you can actually speak to a human being!! Love this bank and location!!!” Tiffany R Phoenix, AZ We want to hear from you! Please leave a review for your local branch. WaFd Bank Reviews Average Rating: 3.1 Total Number of Reviews: 14 Click Here to Leave A Review November 20, 2021 Judy H. Wishing I could give a minus stars review. After WaFd did their 3 day update Nov 12-14, I have been locked out of my online account for over a week. Cust service 800# couldn't help me stating was a problem on their end and she would send a message to tech dept. It's now Nov 20 and I still have NO online access to my account/money. I did a review and WaFd response was pathetic, and I quote their response to me being LOCKED OUT for over a full week....."Hello Judy, we're sorry to hear you had a disappointing experience, thank you for taking the time to share your feedback." I'm laughing, "disappointing experience"! Perhaps you could fix the problem so I could utilize my online banking, I've been more than patient with this poorly executed update, don't you agree WaFd? WaFd Bank Thanks for the explanation, we are sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review. November 19, 2021 Judy H. WaFd Bank did an update over the past weekend, causing online customers to have no online access to their accounts. I accepted that event even though it caused an inconvenience to not be able to transfer $$ to cover some weekend purchases. However, it's now the following Friday and I am still LOCKED OUT of being able to use online banking. 800# customer service was unable to help, saying the problem was on their end. She sent a message to tech dept and I am yet to receive any resolve causing me to go through another weekend with zero online access to my money/accounts. Not a happy WaFd customer. WaFd Bank Hello Judy, we're sorry to hear you had a disappointing experience, thank you for taking the time to share your feedback. November 19, 2021 Robin R Here’s a shoutout to Michelle Blank for her fantastic customer service helping my mother clear out and update her banking file. It took extra time but Michelle was wonderful. So helpful and friendly. WaFd Bank Hello Robin, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs November 15, 2021 Gallo. R Not sure how much WAFD prepared for a system upgrade, they had all the time to plan it and 3 days to execute, but they FAILED miserably. I haven't been able to bank or transfer money for FOUR DAYS! This is inexcusable in the IT and banking world. Looking at US Bank now! WaFd Bank Hello, We are currently experiencing high login volume, are working to expand our capacity. We apologize for the inconvenience, please try logging in again later today. If you need assistance with your account, please contact your local branch or Client Care Center 800-324-9375. November 2, 2021 Christine W. I had a horrible and costly experience this week at a branch. Today I found out that my teller had tried to call to say that my wire transfer could not go through because my stock broker gave me some bad wire transfer information. The branch is forgiven but the phone communication is still a mess. WaFd Bank Hello, We're sorry to hear you had a disappointing experience with the local branch. 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