Skip to Footer Service Management Automation X (SMAX) New SaaS IT Service Management (ITSM) Automation Software Tools & Solutions based on machine learning to meet all your service desk and IT service management needs. Access free trial SMAX for ITSM Resources Partners Community Blog Support Contact Us How To Buy SaaS + More SMAX delivers a smarter approach for IT Service Management, IT Asset Management and Enterprise Service Management, based on embedded machine learning and analytics. Optimizing efficiency it is intuitive to use, easy to extend, and update with entirely codeless configuration. Unburden service desk agents Increase employee and IT productivity by creating and fulfilling services faster, and reduce the time to resolve with embedded machine learning and automation. Decrease cost of ITSM on SaaS Automate your processes, workflows, and tasks, and avoid customizations and easily deploy, update and run your service desk in the cloud – and drive down TCO. Simplify service desk use Increase end user satisfaction and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Embrace feature rich ITSM Deliver automated services with a complete set of ITSM features and third-party integrations that result in a superior user experience. Manage IT assets Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance. Run enterprise service management Leverage proven ITSM principles and capabilities in HR, facilities, finance and other business functions to improve their performance, service and outcomes. SMAX - the #1 in Enterprise Service Management Download the Research in Action 2021 Vendor Selection Matrix for Enterprise Service Management and find out why Micro Focus is the leader. See the report › Dive deeper. Discover more. Unburden service desk agents Help service desk agents reduce repetitive tasks and be more efficient. Meet more SLA’s, and time and quality expectations. Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support. Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management. BROCHURE SMAX Solution Brochure ANALYST REPORT IDC MarketScape Decrease cost of ITSM on SaaS Increase your time to value by automating processes, workflows, and tasks based on out-of-the-box best practices or build your own apps with codeless configuration. Get up and running faster and seamlessly upgrade without compromising the integrity of user defined configurations. Run your service desk on SaaS, or in the cloud with AWS, Microsoft Azure, and Google Cloud GUIDE Moving SMAX to SaaS FLYER SMAX SaaS for ITSM Simplify service desk use Make it easier for employees to request support from a common service catalog with intuitive, personalized, no-wait self-service powered by machine learning. Empower them with natural language search, mobile submissions, and social collaboration in a single portal. A conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24x7. ANALYST REPORT Forrester Wave Enterprise Service Management VIDEO Virtual Agent Mobile App Demo Embrace feature rich ITSM Decrease cost with a complete set of AI-based ITSM features out-of-the-box. Create business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions. Manage your services with repeatable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset and configuration, and service level management, and request fulfillment. DATA SHEET SMAX Datasheet EBOOK Modern Business Requires Modern ITSM Manage IT assets Control the lifecycle of IT assets with Asset Management, including inventory, contract, vendor, procurement, and software (SAM). Track from procurement and inventory through to disposal, measure vendor performance, automate acquisition of IT components and maximize the value of your IT investments. Optimize software licenses, mitigate compliance risk and reduce maintenance costs. CASE STUDY AO Raiffeisenbank FLYER SMAX ITAM and Software Asset Management Run enterprise service management Extend the value of IT service management into business functions with enterprise service management. Automate business services with a single solution for ITSM, ITAM and ESM to reduce complexity, increase efficiency and deliver a consistent user experience for everyone. Build your own or run fit-for-purpose apps for business departments to drive better, faster, and cheaper back-office operations. VIDEO SMAX and ESM - An Overview EBOOK Digital Transformation and ESM Primer Case Studies Keeping the wheels of justice turning in a global crisis – SMAX enables faster issue resolution and 40% cost reduction for the Court of Justice of the Federal District and Territories, Brazil. Read case study Leveraging SMAX industry-leading integration capabilities to create a robust service management foundation shortens resolution times and improves efficiency. Read case study SMAX AI and machine learning enables a more efficient and engaging ITSM experience for 12,000 users. Read case study Read more case studies Related Products Universal Discovery and CMDB Monitor and control your Hybrid IT environment in real-time with multi-cloud discovery and Universal CMDB. Learn more Asset Management X Make better-informed asset decisions, right size licenses, enrich your data, and control costs. Learn more Service Manager The extensible and scalable service desk solution built on machine learning, analytics and automation. Learn more Research in Action: Leaping towards Strategic Enterprise Service Management Watch webinar Additional Resources Blog: Service Management Automation What is ITSM? Webinar: What’s new in ESM? What is Enterprise Service Management? White Paper: Automation, AI, Analytics Reinventing ITSM What is Hybrid IT Management? Webinar: SMAX and RPA - Automating Service Management the Smart Way What is Artificial Intelligence? 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