Welcome to St Austell Healthcare. We offer our patients services from five sites in St Austell, Foxhole and Mevagissey: The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions. Please wear a face covering when attending any of our sites. Christmas Opening Times Friday 24th December - the Hub closing at 18:30, normal hours at other sites Monday 27th December - closed Tuesday 28th December - closed Monday 3rd January - closed If you need medical assistance when we are closed please call 111 or get help online via https://111.nhs.uk/ In an emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. We wish you a happy holiday season. FLU CLINICS SYSTM ONLINE MEET THE TEAM COVID-19 VACCINE APPOINTMENTS HELP AT HAND APP NEW PATIENTS PRESCRIPTIONS EASY READ GUIDES CONTACT BLOOD PRESSURE DATA SHARING Contact your doctors online This great service is available to all registered patients Ask about common problems like coughs, back problems or mental health Ask about general symptoms like dizziness, tiredness or pain Ask for administrative help like sick notes, test results or doctor's letters Get help for your child View common problems you can ask about: Receipt of your eConsult will be acknowledged by email, and we will advise you of the next steps. As an indication, our response times are usually as follows: the same day for urgent medical problems; or within 5 working days for routine medical problems / sick note requests. For prescribing queries please email prescribing.sahc@nhs.net. **Important Message** All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital. You can play your part in supporting us to care for people with serious and life-threatening illnesses. Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home. Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example: Chest pain / breathing difficulties / heart attack Stroke Severe bleeding Severe allergic reactions Severe burns or scalds Serious head injuries Major trauma such as a road traffic accident or a fall from height If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if: The patient’s condition worsens You no longer need our help The call handlers must prioritise speaking to the most seriously injured and unwell patients. If you don’t think it’s a serious or life-threatening emergency: Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home. Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs. Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains. For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/ Guide to our services Urgent Care If you need urgent medical attention within 24 hours you will be added to the ‘on the day’ list. This list is triaged by the duty doctors. Appointments are with our urgent care team, which includes doctors, advanced nurse practitioners, urgent care nurses, physicians associates and paramedics. Mental Health Practitioners If you experience mental health difficulties you can get help and signposting from our qualified mental health practitioners. Prescribing Team We have a dedicated prescribing team helping with all of your prescription and medication requests or queries. Our clinical pharmacists can help with medication advice. They can be contacted by email at prescribing.sahc@nhs.net. Routine Care If you would like to speak to your doctor about an ongoing or non-urgent medical problem your request will be sent to your usual GP. We will call you back, and a face to face or telephone appointment will be arranged if needed. You can also arrange routine reviews for conditions such as asthma, COPD or diabetes, and these will be with a specialist nurse. Physiotherapist Our qualified physiotherapist will support you with musculoskeletal problems. She will advise you and signpost or refer to other clinicians or services where appropriate. Social Prescribing Social prescribing is a way of linking you to sources of non-clinical support in the community. Some of the initiatives we can refer you to include: walking groups, support groups, exercise classes, gardening groups and gym activities. Wheal Northey CQC overall rating Good 16 April 2018 See the report Home page Appointments Opening Times Home Visits Sick Notes Appointment FAQ Referrals Flu Clinics Covid -19 Covid vaccine Covid useful information Prescriptions Services eConsult Online Services Non-NHS Services Social Prescribing Travel Vaccinations Vaccinations Patient Information New Patients Easy Read Guides Patient Contact Details Medical Records/Information Requests Summary Care Record Care Quality Commission GP Earnings Data Sharing Privacy Policy Website Accessibility Statement Information & Links Health Advice Mental Health Family Health Long Term Conditions Diabetes Blood Pressure Bereavement Carers Contact Meet the Team Job Vacancies News Have Your Say Patient Participation Group Complaints Work with Others Sitemap To understand how we protect your data and what your data rights are, please read the Patient Privacy Notice or ask reception for a copy.