Customer Login About Us | Food Products | New Arrivals | Where to Buy | FAQ's | News | New Customer | Contact Us FAQ's How can I place an order? What is your shipping policy and freight charge? What is your payment policy? Who do I contact regarding products? Where can I buy your products? How can I place an order? You can call our order desk from 7:00am to 4:00pm (Monday to Friday) or you can fax or e-mail the order to us any time. Back to top What is your shipping policy and freight charge? Shipping Policy Claims for Damages and Shortages must be reported to the Carrier immediately. Goods returned without our permission will not be accepted for credit. 2% per month interest will be charged on overdue accounts. Freight Charge - Orders for delivery - minimum dollar value $250.00 - no delivery charge (Lower Mainland only). - Out of town orders direct to customer - minimum dollar value $500.00 (BC and Alberta only). - Other provinces subject to weight - minimum dollar value $2,500.00. (All of the above are subject to change) Back to top What is your payment policy? All new accounts will be on C.O.D. basis until such time as a line of credit has been established (Visa and MasterCard accepted). On approved credit, the terms and conditions can be further negotiated to best suit your needs (ie. Net 30 days). Back to top Who do I contact regarding products? Please call, fax or e-mail your questions and /or concerns to our product manager or sales coordinator who will be more than pleased to answer your questions. Please click here for our contact information Back to top Where can I buy your products? We have a small outlet with full range high quality imported and specialty foods on site opened to the public from 10:00am to 4:00pm (Monday to Friday). Mail orders are available upon request with shipping and handling charges extra (please call to inquire). We also offer great deals on line ends, freight damaged merchandise, store returns, and close dated products. In addition, our products are available at all majors outlets such as Canada Safeway, I.G.A., Save on Foods, Canadian Super Store, family own grocery stores, specialty stores, delicatessens, and many others. Back to top Copyright 2011© Edoko Food Importers Ltd. All Rights Reserved