Translate Accessibility statementPrivacy RegisterLog in A-Z HomeRoads, parking and transportParkingPay a parking fine Home Roads, parking and transport Transport Parking Find a car park Car Park Charges Disabled parking bays in residential roads Pay a parking fine Parking Enforcement Blue badge parking Park Card Free one hour car parking Electric vehicle charging points Parking machines Parking permits Roads, footpaths and highways Street care and cleaning Find your nearest Paying a parking fine I've received a parking fine, what should I do? If you've received a parking fine, also known as a Penalty Charge Notice (PCN), you have 28 days to pay. If you pay within 14 days of the date of issue, you'll receive a 50% discount. After 14 days, the full amount is due. There are a number of ways that you can make payment, please have the parking fine reference number to hand when you make payment: Pay for it online 24 hour telephone service - you can use the automated telephone system 01256 845757 24 hours a day, 7 days a week, using your debit or credit card. By post - please send a crossed cheque (payable to BDBC) together with the detachable payment slip from the PCN to: Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke, RG21 4AH Please do not ignore a parking fine, or any documentation we send you in connection with it. Appealing against a parking fine Please note that there is currently a backlog of up to four weeks in processing Penalty Charge Notice challenges. Customers will still receive the 14 day discount period from when a decision is made in writing if their challenge is unsuccessful. If you have any questions or concerns, please contact the parking team on 01256 845709. If you believe the PCN was issued incorrectly or that there are special circumstances we should consider, you must contact us as soon as possible. Please review the PCN and photographic evidence online before submitting your formal or informal appeal. If you intend to submit an appeal against a PCN, please do not make payment first as this will be regarded as your acceptance of liability for the penalty charge. Appeals cannot be accepted by phone. You can: appeal online appeal by letter addressed to the Parking team, Basingstoke and Deane Borough Council, London Road, Basingstoke, RG21 4AH appeal by email to parking@basingstoke.gov.uk Please quote the 10-digit PCN number (beginning with either BG or PA) and provide as much information as you can. Include copies of any supporting documentation with your appeal. Please provide your email address or full name and address so that we can let you know our decision. We will fully consider every appeal. Unless exceptional circumstances are involved, the following reasons are not normally accepted as grounds to cancel a PCN: Not being able to find anywhere else to park. Only stopping for a few minutes and not causing a problem to anyone. Disagreement with parking/waiting restrictions at this location. Not seeing signs highlighting restrictions. Not checking the expiry time on your ticket. Being given false information by a third party. Car being used by a third party who is then refusing to pay. Delayed by queues in the shop/bank/post office. Meetings/appointments overrunning. Inability to pay. If we agree to cancel your PCN having taken particular circumstances into account, we may not cancel any further PCNs in similar circumstances. If you appeal within 14 days of the PCN being issued and your challenge is rejected, you will be given 14 days to pay the PCN at the discounted amount. The Enforcement process We process PCNs in accordance with the Traffic Management Act 2004, which sets out the procedures to be followed from issuing a PCN to recovery of monies due. Below is the process we follow if you do not pay your PCN in 28 days. Notice to owner (NTO) Notice of rejection Charge certificate Contact details Parking team Email: customer.service@basingstoke.gov.uk Telephone: 01256 844844 Contact us Contact us online 01256 844844 Civic Offices London Road Basingstoke RG21 4AH Sign up to our newsletter Sign up for email updates on council services, news and events. www.basingstoke.gov.uk/signup Give us feedback Our website uses cookies. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used. For more information please view our Cookies policy. I'm OK with analytics cookies Do not use analytics cookies