A message from the President of United Systems and Software, Inc. March 16, 2020 At United Systems and Software, Inc. (“USSI”), we’re doing everything possible to support our clients through the ongoing Coronavirus (COVID-19) situation. The health and safety of our clients, team members, business partners, and community remains our highest priority. We’re taking this seriously, adding precautions such as eliminating all non-essential domestic and international business travel and encouraging e-commuting options like web conferencing, to do our part in protecting people and communities everywhere. We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus and we know your business depends on USSI's ability to provide reliable, uninterrupted service. USSI is committed to being responsive to the needs of our clients and as this dynamic situation evolves, we will be providing necessary information and protocol updates to ensure minimum disruptions and continuous support. Prior to this incident, USSI had already implemented a business continuity plan, detailed operational risk policy, and crisis management procedures. These plans were designed to reduce exposure and mitigate risks. We would like to share with you some of the measures outlined and protocols in effect: People We are moving to flexible work arrangements; that means team members will work remotely, and those whose work requires them to be on site will follow CDC guidance to maximize interpersonal space. All hourly workers will continue to receive pay in alignment with business as usual operations. We have expanded our leave policies to accommodate personal or family health circumstances created by COVID-19 — including recovering from an illness, caring for a sick loved one, mandatory quarantining, or childcare challenges due to school closures. Products Our SaaS infrastructure is strategically located in our onsite secure data center and allows us to provide our clients with continuous, reliable access. The availability of the support team and connection to our services will remain unaffected as we have implemented remote work strategies for the delivery of on-going projects, SaaS connectivity, and general data processing. Processes Extensive, deep cleaning and sanitation practices will be followed rigorously at our headquarters. All team members and clients will receive situational updates as the CDC, local, and federal governments release them. Clients should expect “business as usual” response times; extensions have been forwarded to personal phones, email accounts have been set up on remote devices, and secure VPN connections have been configured for each team member. These processes have been tested for efficiency and continuity and will remain in place until further notice. Again, we understand these times can be challenging, and we are here to help in any way we can. We are monitoring the situation closely, will follow the advice and guidance of the authorities, and will continue to communicate with you in a timely and transparent way. If you have any questions or concerns, please reach out to your dedicated account representative, or any one of the USSI team members directly. We hope that you, your families, and your colleagues stay healthy and safe during this difficult time. We are grateful for your loyalty to USSI and we look forward to ending this pandemic responsibly, together. Sincerely, Keith M. Fischer, President United Systems and Software, Inc. Toll free number 1-800-522-8774 Local Number 407-875-2120 Solutions Services Contact Us News Request Information Schedule a Demonstration Career Opportunities Copyright © 2021 United Systems and Software, Inc. All rights reserved. Privacy PolicyTerms of Use