MBTA Home Page Massachusetts BayTransportation Authority EN Menu HomePolicies Policies Everyone deserves to have a safe and comfortable experience with the MBTA. Please review the policies we follow to ensure that happens. If you have any questions, please contact our Customer Support team. Learn more about our commitment to you Privacy and Terms of Use Privacy Policy Learn how we protect and treat information you may provide to us through fare media and our website. Terms of Use Learn about the terms and conditions related to using our website. Civil Rights and Title VI Title VI Learn about your rights and protections under Title VI, a law that prohibits discrimination by recipients of federal money, on the basis of race, color, or national origin. File a Discrimination Complaint Learn how you can file a discrimination complaint with the MBTA Office of Diversity and Civil Rights. Disparate Impact/ Disproportionate Burden Learn about how the MBTA implements changes to services or fares in a way that is fair to every rider. Public Engagement Plan We've finalized a draft of our Public Engagement Plan, which governs our standards and goals for rider outreach. We invite you to review the draft plan and give us feedback. Transit Policies Service Delivery Policy Approved June 7, 2021 This policy sets how the MBTA evaluates service quality and allocates transit service to meet the needs of riders. Bus Diversion Policy Approved July 31, 2017 This policy addresses replacement bus service when Commuter Rail service is disrupted due to construction or maintenance. Fare Policies Tariff and Statement of Fare and Transfer Rules Revised July 1, 2021 The tariff provides the MBTA's official fare structure, including rates and payment options across the system. Fare Policy Approved December 21, 2015 Learn about our guidelines for establishing and restructuring fares. Pilot Policies Transit Pilot Policy Approved March 27, 2017 This policy lays out a framework and process for the MBTA to consider proposals for new service pilots. Service Pilot Process July 2019 Learn about how sponsors like cities and towns can propose pilots and work with us to shape them. Other Policies Parking Policy Adopted June 18, 2018 The MBTA manages over 44,000 parking spaces across its stations. This policy details the pricing structure of parking. Station Naming Policy August 2018 This policy documents the MBTA’s principles for selecting names for any new or existing station. Plan Ahead Get service alerts via text or email. Sign up for T-Alerts Check alerts Transit Services Subway Bus Commuter Rail Ferry The RIDE Plan Your Journey Trip Planner Station Info Service Alerts Maps Destinations Riding the T Accessibility Parking Bikes Language Services Safety Fares & Passes Fares Overview Add Value to CharlieCard Reduced Fares Order Monthly Passes Institutional Sales About Us Leadership News & Updates Events Performance Careers Business Center Business Opportunities Developers Financials Innovation Engineering Design Standards Customer Support Contact Us Lost and Found Policies Request Public Records Civil Rights Follow Us Online MBTA Facebook MBTA Instagram MBTA Linkedin MBTA Twitter MBTA Youtube © Massachusetts Bay Transportation Authority, all rights reserved.