Important COVID-19 Info LAST MINUTE BOOKINGS BROCHURE COMMUNITY GIFT VOUCHERS PAY NOW 360 TOUR CHECK AVAILABILITY Important Covid-19 Information Latest Update. 19/07/2021 As coronavirus restrictions are now lifted, we are sure you are wondering what that means for your stay at Lady’s Mile. We have thought long and hard about this but, we do not feel it is the right time to lift all the restrictions around the park. We have a duty of care to our customers and team alike and with high levels of Coronavirus (COVID-19) around the UK and locally, we feel it is only right to protect everyone whilst acknowledging the increased freedoms. Restrictions Therefore, we would request that our customers wear face coverings in our venues and in the shop where they were expected to wear them before. Although we will not enforce this, we would appreciate your help. To this end, our staff will be required to wear them (unless exempt) when moving around the buildings but not necessarily when they are protected by Perspex screens. Track and trace will still be available for those who would like to use it. We will be letting you order your drinks at the bar, however, it is not going to be a ‘free for all’, we will still require you to social distance, and use the app if possible. Everyone is adjusting to this and so we ask you to bear with us. We are having to adjust to the “pingdemic” and staff self-isolating, so this may mean some services are affected. We do not want to upset anyone by telling you what you can, or cannot do but, we ask that you respect our reasons for keeping some restrictions in place to keep you and our team safe. Any anti-social behaviour or rudeness towards our staff or customers will not be tolerated so please respect all of those you encounter whilst you visit us. If you have any concerns about coronavirus, please contact us. Covid Secure Guarantee Keeping You Safe For the latest information we advise checking the GOV.UK website. When visiting our park, please adhere to the following, government issued advice: Wash hands regularly for at least 20 seconds Use an alcohol-based hand sanitiser if soap and water are unavailable Maintain good hygiene practices such as using tissues when coughing or sneezing Dispose of all tissues in a bin If you begin to feel unwell, contact 111 for further advice What Happens If I Need To Cancel My Holiday? We’ve added a ‘COVID Secure Guarantee’ to all bookings for 2021/22 so you can book your holiday with confidence. Our ‘COVID Secure Guarantee’ means that, in the event that your holiday is cancelled due to COVID-19, your money will be refunded in full, or a credit note may be provided at your request. This policy is only available for guests who have booked direct. Those who have booked through third party agencies must contact them for their cancellation policies. This includes: Government lockdowns A member of the party falling ill or self isolating due to coronavirus If you feel that the facility and amenity (including entertainment) restrictions mean that you will not enjoy your holiday. The full refund or credit note will include your deposit. Refunds may take up to 30 days after cancellation at busy times (eg the government has just announced a national lockdown) although we aim to do this within 10 working days. In addition the full balance is required 4 weeks before departure rather than the 8 weeks previously. What Happens If I Become Unwell On My Holiday? If you do become unwell during your stay, including developing a fever over 37.5 degrees or a persistent dry cough, please contact 111 for the appropriate medical advice. We ask you do not come into reception or other communal areas of the park and instead remain in your accommodation. Once you have done so, please contact a member of our team by calling 01626 863411 (8am – 6pm). After 6pm please call 07340 380620, and we will advise on a case by case basis. The COVID-19 guarantee means that if one of your party falls ill or has to self isolate including, returning home to care for a unwell relative, a refund or credit note will be available for the remaining days should the whole party have to curtail the holiday and return home. We hope you will appreciate the enhanced measures our team are taking during this challenging time. Everything we do is with the health and safety of our guests, owners, and team in mind. We wish you a happy and healthy holiday, Jason Jeffery, Park Owner, on behalf of the Lady’s Mile Team. WHICH PARK Lady's Mile Oakcliff HOLIDAY TYPE Caravan Holiday Homes Touring & Camping Safari Tents Luxury Lodges and Mini Lodges ADULTS 1 2 3 4 5 6 7 8 CHILDREN 0 1 2 3 4 5 6 7 INFANTS 0 1 2 3 4 5 6 7 PETS 0 1 2 DURATION 3 Nights 4 Nights 7 Nights 14 Nights ARRIVAL SEARCH Exeter Road, Dawlish, Devon, EX7 0LX Holiday Enquiries: 01626 863411 Sales Enquiries: 01626 863411 Email: info@ladysmile.co.uk My Account Sign Up To Our Mailing List! Keep up to date with our latest offers and news with our mailing list. 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