ELITE BMW OTTAWA Home New Vehicles Used Vehicles Incentive Programs Special Offers Parts & Service Research Contact Us Main: (613) 749-7700 Our Response To Coronavirus (COVID-19) Elite BMW Ottawa | Our Response To Coronavirus (COVID-19) NOTE FROM MANAGEMENT: In an effort to contain the spread of the COVID-19 virus and in response to the Ontario Government’s “Step One of Roadmap to Reopen”, we have made some changes to our daily operations. Our sales showroom and service centre will be open for walk-ins at 50% capacity with no appointment required. Addressing COVID-19 Customer Concerns at Elite BMW We very much appreciate the opportunity to be your Dealership and/or Service Center of choice. Your safety & well-being are our top priority. In response to growing concerns around the spread of the novel coronavirus (COVID-19), we have taken steps to help protect our team & our guests alike. SANITIZATION: Our Janitorial staff will be deep cleaning the dealership daily to fully disinfect our store. Our team has been instructed to routinely sanitize high touch surface areas throughout the day which includes common areas and other high traffic parts of the dealership. GREETINGS: While it is typically our policy to greet every customer with a warm handshake & a smile, we’ve advised our team to suspend any physical contact with guests including a handshake. All of our employees will be wearing masks while customers are in the dealership as well as guides will be marked on the floor to aid in distancing. GUEST VEHICLES: We will use gloves along with seat covers & floor mats to minimize contact with your vehicle. These will be removed before the vehicle is returned. Every vehicle will be wiped down with disinfectant products after each customer or employee interaction. LOANER VEHICLES: These vehicles will be properly cleaned & sanitized between uses. EMPLOYEE HEALTH: We are taking employee temperatures daily. If any of our employees display symptoms of a COVID-19 infection we will be sending them home for a quarantine period. We are suspending large group meetings & encouraging our team to stay within their direct work areas in addition to exercising social distancing. Our team members will not be allowed to return to work if they’ve had exposure to a COVID-19 patient until they have self-quarantined & been certified that they can return to work by a doctor. If they have traveled to a high impact area or been on a cruise, they will be required to self-quarantine before returning to work. We are grateful that you have chosen to place your trust in Elite BMW. We are monitoring this situation & as it evolves, we will update you with any changes in this policy. We have also changed our store hours, please see our store and service hours Contacts Lender Phone No. Email address BMW Finanical Services 1-800-300-0269 service@BMWfinance.ca CIBC 1-855-446-2886 TD AUTO FINANCE 1-855-TDAUTO1 (1-855-832-8861) Bank of Montreal (BMO) 1-877-827-7087 Royal Bank of Canada (RBC) 1-800-769-2511 Bank of Nova Scotia (Scotia Bank) 1-888-777-6842 Scotia Dealer Advantage (SDA) 1-877-375-2771 customerservice@scotiadealeradvantage.com General Bank (GBC) 1-877-443-5620 Customers are requested to go on-line on the Lender's website and apply there. Www.generalbank.ca Caisse Desjardins 1-514-871-0114 Ottawa Capital Management 613-755-4015 loans@ocmcorporation.com You can reach us at: Address: 1040 Ogilvie Road, Ottawa, ON, K1J8G9 Main: (613) 749-7700 Hours of Operation Sales Monday - Thursday 9:00am - 8:00pm Friday - Saturday 9:00am - 7:00pm Sunday Closed Service & Parts Monday - Friday 7:00am - 6:00pm Saturday 9:00am - 1:00pm Sunday Closed Home New Vehicles Used Vehicles Contact Us ©2021, Elite BMW Ottawa, All Rights Reserved. | Sitemap | Privacy Policy | Terms of Use English