Online Account Latest News Get a quote Home Gas & electricity Manage your account About Help Coronavirus Latest Updates and FAQs COVID-19 Help & Support Last update – 29 April 2021: We realise these are challenging times for businesses across the UK, and we’re committed to supporting our customers through the current Coronavirus situation. We’re here to help in the usual way, so if you have any questions or concerns, please contact us, but please only phone us for urgent issues. The live-chat function on our website is the best way to reach us right now. Help us minimise your invoices by providing meter readings Following the most recent Government announcement, we realise your business or organisation may be closed at the moment. To make sure we don’t continue charging you based on your normal energy usage during this period, it’s important that you please continue to provide us with up-to-date meter readings. The easiest way to do this is via your Online Account, or alternatively, you can contact us as referenced above. You can provide your own meter readings at any time; however, please note that, due to our billing cycle, only those readings provided during the following periods can be used to calculate your invoice: Electricity – Between 8th and 15th of each month Gas – Last week of each month Paying your invoices We understand how difficult things are right now, but remember energy is essential to keep businesses running, so please do not cancel your Direct Debit, as this could result in you paying higher charges. The best thing to do is to keep us informed of your situation and, if your business is using very little or no energy at the moment, please provide regular meter readings. This will reduce your invoices to a minimal level. Please contact us if you are struggling, as we can’t help if we don’t understand your circumstances. Financial support and advice are available We urge customers to consider accessing the financial support measures introduced by the Government, including newly announced grants of up to £9,000 for businesses in the retail, hospitality and leisure sectors, as well as existing business interruption loans and the job retention scheme. You can find more information on the Government website here. The national charity, Business Debtline, has also published specific Coronavirus advice on its website here. You can contact Business Debtline for free and confidential advice on dealing with debt and cash flow problems. Keeping you safe during visits to your property We continue to monitor and follow all relevant Government health advice to protect our customers, employees, and third-party agents during the Covid-19 pandemic. We (including one of our representatives) may need to visit your property for a variety of reasons, such as to carry out metering work (including installation of a smart meter), or to work with you to resolve an overdue debt. Please rest assured that all field-based employees and third-party agents and engineers will take the appropriate steps, in line with current Government guidelines, to keep you safe while attending your premises. For example: Prior to completing any pre-arranged metering work, you will be contacted in advance to ensure you are happy for the appointment to take place and to enquire about any potentially ‘at risk’ individuals who may be present at the property. Job-specific risk assessments will be carried out to identify and mitigate against any potential health and safety risks. Wherever possible, only one individual will attend your premises, and social distancing will be maintained at all times. Individuals will carry out increased handwashing/sanitising (including always upon arriving at and leaving a site). Personal protective equipment (PPE) will be worn during visits, and any waste will be safely disposed of by the engineer after leaving the site. If you have any questions or concerns about these health and safety measures, please contact us. Chat to us About Fuel Mix Disclosure Guaranteed Standards of Performance Energy Back Billing Refund Policy Difficulty Paying Legal Terms & Conditions Modern Slavery Statement Privacy Policy Smart Meter Installation Code of Practice Contact Complaints Emergencies Media Enquiries Postal address: Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, Lancashire FY7 6TX BES Utilities is the generic reference to the group of companies that comprises BES Commercial Electricity Ltd (registered in England & Wales No.06882734) and Business Energy Solutions Ltd (registered in England & Wales No.04408013), both of whose registered offices are Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, Lancashire, FY7 6TX. Proud Sponsors of Fleetwood Town Football Club We use cookies on our website to give you a better experience, improve performance, and for analytics. Find out more and control how cookies are used by clicking Cookie settings. 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