Personal Business About Service status Coronavirus (COVID-19) Find a Store Help Log in Be Your Own Hero Personal Ways to bank Fraud and security See straight through the fraudsters Little Red Riding Hood – the story of a girl, a wolf, and being careful who we talk to. It’s a valuable lesson to keep in mind, even today. Real-life villains are out there, trying to trick you out of your money. But you can see straight through their disguise if you know what to look for. If you’ve responded to a suspicious email, clicked on a link within a fraudulent email or SMS, or believe your accounts have been accessed by someone else, contact us immediately 24/7 on: In the UK: 0345 08 08 500 Overseas: +44 20 3402 8312 Safeguard your details A fraudster might try to trick you into revealing your full security number, complete password or your card’s long number. Always keep your details secret Think before you click To protect your details, our emails and text messages don't include links to our online banking log in pages. If a link does this, it’s not from us Report something suspicious If you receive a suspicious looking message (SMS or email) – even if it looks like it’s from us – don’t respond or answer any questions, take a screenshot and send it to phishing@metrobank.plc.uk so we can investigate. Stopping fraud in its tracks We take fraud seriously and will always do our best to protect you. But there’s also a number of ways you can help protect yourself from becoming a victim of fraud How we’re protecting you How to protect yourself Staying safe online Ways to bank Online Metro Bank 24/7. Check balances, make payments, change your details and open new accounts any time - all with Online Banking. Online Banking Mobile Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are. Mobile banking In-store A friendly face and a quick answer - and all the usual payment services too. Find a store By phone Talk to a real person in our our UK contact centre. We’ve temporarily changed our opening hours – click the button below to check when we're available. Contact us by phone Store Locator Careers Press Mortgage Intermediaries Investor Relations Developer site Modern Slavery Act Your eligible deposits with Metro Bank PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information visit www.fscs.org.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC. Accessibility Legal Information Privacy Sitemap Copyright 2021 Metro Bank. All rights reserved We need your consent to continue We've put some small files called cookies on your device to make our site work. We'd also like to use cookies that send us information about how our site is used so we can improve our site. For more information, see our privacy notice Accept all Essential cookies only Customise my preferences