ON-LINE SERVICES NEWS CONTACT US NEWSLETTER Print home > service charter > customer satisfaction CUSTOMER SATISFACTION ATIVA has introduced methods concerning the acknowledgment of customer satisfaction, through the use of questionnaires and interviews. The customer is provided with a satisfaction questionnaire which, once completed, is inserted into a database that processes the assessments. The questionnaire tends to consider a series of aspects concerning, among others, the degree of intrinsic quality of the services provided by ATIVA; the questionnaire is anonymous and can be filled out on the site. SERVICE CARD The choice of a dematerialized service card is simple! COGNITIVE ELEMENTS Top management message Organization of the Company Composition of the network Upgrade plans Fundamental principles Calculation of the toll Information on services Infrastructure information Customer satisfaction POLICIES AND MANAGEMENT The Group Policy The management CUSTOMER PROTECTION Complaints Refunds Claims management Useful numbers and addresses The indicators Access the On-Line Services Click here to view the contents on the map EXCEPTIONAL TRANSIT PORTAL TRAFFIC FORECASTS TENDERS AND SUPPLIERS JOIN THE COMPANY NONPAYMENT INVOICING REQUEST SUBSCRIPTIONS AND DISCOUNTS USER PROTECTION FORMS NO HEAVY VEHICLE TRANSIT NEWS CALL FOR THE AWARDING OF DEGREE AWARDS ... ATIVA in collaboration with the Management Department of the University of ... Read everything ATIVA S.p.A Autostrada Torino Ivrea Valle d'Aosta Strada della Cebrosa, 86 - 10156 TORINO tel. +39 011 3814100 | fax +39 011 3814101 | e-mail info@ativa.it Capitale Sociale € 44.931.250 versato – Codice Fiscale, Partita I.V.A. e n. Iscrizione nel Registro delle Imprese di Torino: 00955370010 C.C.I.A.A. Torino R.E.A. N. 256137 – Dotata di un modello organizzativo 231 e di gestione integrato rispondente alle norme UNI EN ISO 9001, BS OHSAS 18001, UNI EN ISO 14001 e UNI CEI ISO/IEC 27001– Attività di direzione e coordinamento congiuntamente esercitata, in forza di patto di sindacato, da: Società Iniziative Autostradali e Servizi società per azioni – SIAS S.p.A. (sede: Torino - R.I. Torino n. 08381620015) e Mattioda Pierino & Figli Autostrade S.r.l. (sede: Cuorgnè - R.I. Torino n. 08013550010). Made with © iDEA.web by © Archimede The portal is designed for optimal use with the following browsers: Firefox v 24 and later, Chrome v 26 and later TOTAL ACCESSES SINCE OCTOBER 2010 Credits Privacy RSS