Account Login Careers Contact & Locations SHOP PRODUCTS PACKAGES SERVICES FLYERS & PROMOS CONTRACTORS ABOUT Home > Our Services > Our Return Policy OUR RETURN POLICY Shop at McMunn & Yates with Confidence! Our Return Policy For fast, easy returns, keep your receipt. It not only ensures that you get the proper credit for your purchase, but it also helps our Associates process your return quickly. For Items Purchased in Our Stores: Bring your returned products to the store where purchased with proof of purchase and items in their original packaging. Returns with an Original Sales Receipt Within 90 Days of Purchase Any purchase made by credit card will be refunded to the original credit card. Any purchase made by cash will be refunded in cash; any purchase made by debit card will be refunded to the original debit card. Any purchase made by a cheque must wait until the cheque has cleared the bank (usually 10 working days) and then it will be refunded in cash. Any purchase made by a cheque that has not cleared the 15-day waiting period will not be refunded. Any purchase made by store credit, gift certificate or gift card will be refunded back onto a McMunn & Yates gift card. Returns with an Original Sales Receipt After 90 Days of Purchase A store credit or McMunn & Yates gift card may be issued for the original purchase price. Returns Without a Sales Receipt If you made your purchase in the past 30 days by credit, debit, or cheque we may be able to look up your receipt. However, if we are unable to successfully find your receipt, a credit on a McMunn & Yates Gift Card may be issued based on the last sale price within the last 30 days. Website Return Policy Shop with Confidence at McMunn & Yates Building Supplies! Every order comes with our price match guarantee. We will match any local competitor's retail price on any identical in-stock item. If you are not satisfied with your order, know you can return it for an exchange or refund at any McMunn & Yates Building Supplies location. If your order arrives damaged, please contact our dedicated MYstore Customer Service within 2 business days at mystorecustomercare@mcmunnandyates.com , or call Toll Free at 1-855-882-1060 between 7am and 4pm (Central Time). Your refund will be processed only once the item being returned has been received at one of our McMunn & Yates locations. Please ensure the product is in its original packaging and accompanied by the original receipt so your return process is quick and hassle-free. Need to cancel an order completed through MYstore? To cancel an order that has been purchased through MYstore and currently scheduled for delivery or pick-up, simply send an email to our dedicated MYstore Customer Service. Please refer to the order number mentioned in the confirmation e-mail you received. Should you have any questions regarding a purchase made through MYstore, simply contact our dedicated MYstore Customer Service. For Items Purchased Online through MYstore: You can mail your returned product back to 2366 McPhillips Street, Winnipeg, MB, R2V 4J6 in its original packaging and accompanied by a copy of your receipt, or bring your returned product to any of our locations in its original packaging and accompanied by the original receipt. If the preferred option is to mail the items back, please note you are responsible for the shipping charges. Remember to keep the tracking number with you should you need to call the shipping company. Once we receive the item(s) it can take up to 3 business days to process your exchange/refund. We will contact you via email notifying you when your exchange will be sent out or when your refund will be processed. Returns with an Original Sales Receipt Within 90 Days of Purchase Any purchase made by credit card will be refunded to the original credit card. Returns with an Original Sales Receipt After 90 Days of Purchase A store credit or McMunn & Yates gift card may be issued for the original purchase price. Returns Without a Sales Receipt If you made your purchase in the past 30 days by credit, we may be able to look up your receipt for you. However, if we are unable to look up your receipt, a credit on a McMunn & Yates gift card may be issued based on the last sale price within the previous 30 days. All In-Store and Online Purchases: Some Special Order returns subject to 25% restocking fee. Cancellations may be subject to 25% restocking fee, 50% on Windows & Cabinetry. Custom made products: No returns. Custom tinted paint department products: No returns. Gift Cards, Gift Certificates, and Store Credit cannot be exchanged or returned for cash, credit or cheque. McMunn & Yates Building Supplies reserves the right to request valid identification prior to accepting merchandise for a return. McMunn & Yates Building Supplies reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. McMunn & Yates Building Supplies will only accept the return of merchandise purchased from McMunn & Yates Building Supplies Store. Purchases made with a Customer Agreement must be returned to the same location in which it was purchased. See Service Desk for details. McMunn & Yates Building Supplies may issue a cheque for refunds over $100 (cheques are mailed from McMunn & Yates Home Office in Dauphin) For more information on how to return online purchases, contact our dedicated MYstore Customer Service at mystorecustomercare@mcmunnandyates.com, or Toll Free at 1-855-882-1060 Monday through Friday, between 7am and 4pm (Central Time). Effective February 2015 Updated July 2020 CUSTOMER SURVEY Enter to win a $100 McMunn & Yates Gift card every month and help us Make it Better™. START SURVEY STAY CONNECTED SIGN UP + SAVE! Subscribe to M&Y emails and save! Receive tips, tricks and savings right in your inbox. SIGN ME UP COMMUNITY EVENTS Make it better™ DIVISIONS Jenkins Flooring Yorkton Furniture & Appliances Steinbach Concrete Tim-Br-Fab Post-Frame Buildings HEAD OFFICE Box 610 Hwy #20 East Dauphin, MB R7N 2V4 P: 204.638.5303 F: 204.622.7050 E: jives@mcmunnandyates.com CUSTOMER SERVICE P: 1-855-882-1060 E: mystorecustomercare@mcmunnandyates.com Contact & Locations Privacy Policy Accessibility Policy © MCMUNN & YATES, ALL RIGHTS RESERVED