more_horiz What can you do if you are not satisfied? We are committed to providing you with a high quality service. If you are not satisfied with our service, we would like to draw your attention to the following points: Step 1: CONTACT THE APPROPRIATE DEPARTMENT Please contact the department where your dissatisfaction originated. The colleagues at AIG will be happy to help you to deal with your complaint and finally to find a satisfactory solution. You are welcome to contact us in writing or by telephone - whichever you prefer. Our contact details are as follows: AIG Europe S.A., Luxembourg Opfikon Branch Sägereistrasse 29 Postfach 8152 Glattbrugg Schweiz E aigswiss@aig.com T +41 43 333 3700 Please help us to process your messages quickly and provide us with your policy or claim number and the name of the policyholder. Step 2: WITHIN 10 DAYS OF YOUR COMPLAINT we will send you an acknowledgement of receipt regarding your complaint, including all necessary contact details of the department / person(s) handling the complaint. WITHIN 30 DAYS OF RECEIPT OF YOUR COMPLAINT WE UNDERTAKE to send you a final reply; or send you a letter informing you of the next steps and when you can expect the final reply. Additional complaint possibilities: We will do our best to solve any difficulties that arise directly with you. If we do not succeed in doing so to your satisfaction, you have the right to submit the dispute to the Private Insurance Ombudsman at the following address: Stiftung Ombudsmann der Privatversicherung und der Suva Postfach 181 CH-8024 Zürich T +41 44 211 30 90 E help@versicherungsombudsman.ch oder AIG Europe S.A., Luxembourg, Opfikon Branch is subject to the prudential supervision of the Swiss Financial Market Supervisory Authority FINMA. You can therefore also address your complaint to this supervisory authority. You can contact FINMA as follows: Swiss Financial Markets Authority FINMA Laupenstrasse 27 CH-3003 Bern T +41 327 91 00 F +41 327 91 01 AIG Europe S.A. is an insurance undertaking with R.C.S. Luxembourg number B 218806. AIG Europe S.A. has its head office at 35D Avenue John F. Kennedy, L-1855 Luxembourg, www.aig.lu. You are expressly advised that the option to take legal action is not affected by the complaints procedures noted above. About AIG Discover AIG Press Releases Careers Contacts & Services Claims Contact us Complaints Document Library Products Aviation and Aerospace Casualty Financial Lines Personal Insurance Property Insurance Trade Credit Legal Imprint Privacy Policy (English) Privacy Policy (French) Privacy Policy (German) Privacy Policy (Italian) Terms of Use Annual Reports & Financial Statements Follow Us Twitter facebook you tube linkedin Switzerland | Worldwide > Copyright © 2021 American International Group, Inc