HOME ABOUT US NEWS JOBS SUPPORT Service Providers Overview Service Creation Service Delivery Service Assurance User Experience Why ESCAUX ? › HOME › SERVICE PROVIDERS › SERVICE DELIVERY The flexibility versus efficiency paradox The main challenge in Service Delivery lies in countering the paradox of flexibility versus efficiency and simplicity. Different customer groups have heterogeneous requirements while you strive for standardisation and efficiency. Common delivery architectures don’t solve the paradox The two common delivery architectures for communication services, centrex and stand-alone, both have their strengths and limitations. But none of them are able to match flexibility with efficiency. Stand-alone A stand-alone solution is in fact a tailor-made communication solution in the customer LAN. It involves manual set-up, integration and maintenance of all applications on a number of dedicated servers. Adding new applications leads to an exponential complexity, as the integration and set-up is dependent on manual processes, handled by certified engineers. They are in charge of the delivered quality through a self-constructed SLA. Upgrades are the equivalent of a full re-installation. As a result, most organisations do not perform upgrades on a frequent basis and systems become outdated. Given the high cost of set-up and maintenance, a stand-alone solution is within the scope of very large organisations only. Centrex The hosted ‘managed’ model, or Centrex, saves a company the hassle of support and maintenance. But its typical architecture only allows a very standardised service, which excludes customisation such as the integration of customer-specific applications. This model is typically used with success in the SOHO market segment. We bring you ... flexibility AND efficiency Finally, the most appropriate architecture depends on the needs of your target customer. The ESCAUX Service Creation Environment allows you to create, deliver and assure the most appropriate architecture for each segment, while ensuring a dedicated context for each customer and/or site. Hybrid Cloud The hybrid cloud model combines the advantages of a stand-alone solution with the efficiency of the cloud. The solution consists of a Service Management Platform (SMP) and a set of Service Operational Points (SOP) that run all applications. The SMP creates, delivers and assures all services.It takes care of many tasks such as the creation of services, the delivery of software and updates, the monitoring of appliances, the reporting of SLA, ... Changes or additions - new users, applications, software or sites - are done in the SMP through a unified and systematic approach, and are documented on an ongoing basis. At any time, services and appliances can be reproduced without manual intervention or dependency on certified engineers. The SOP handle all real-time operations. A SOP is always a dedicated environment and is physically located at the customer site. Pure cloud For smaller customers or deployments, it is possible to have both the Service Management Platform (SMP) and the Service Operational Point (SOP) hosted in the cloud. In order to keep the benefits of having a dedicated customer environment, the SOP becomes a virtualised SOP or vSOP. A vSOP can be combined with desk phones located in the customer's LAN, with soft phones installed on the user's PC and with FMU enabled mobile phones to create a pure mobile PBX. Private Cloud Customers in the large corporate segment or public institutions sometimes request to build their own private cloud, including the Service Management Platform. It's possible to place both SMP and SOPs in their private network. Industrialized Service Delivery Delivering services in an industrial way means they can be reproduced at any time, without manual interventions or dependency on certified engineers. Split real-time from non-real-time Not all tasks are equally time-critical. That’s why ESCAUX splits real-time from non-real time operations. The Service Operational Point (SOP or vSOP) is always dedicated to a customer and runs the operational software and executes the real-time operations. Configuration, monitoring, backup, administration and software updates on the other hand happen at the Service Management Platform level (SMP). Best of both worlds ESCAUX offers service providers the possibility to implement a hybrid cloud service delivery architecture that combines the best of the cloud with the flexibility of an on-site solution. In order to cover a maximum of market needs, other architectures, ranging from pure cloud to all on-site, are equally possible. Industrial deployment All service templates, designed by your product managers for different types of clients or market segments, are replicated industrially from the ESCAUX Service Management Platform. Implement service templates across sites and users as many times as you like. Customer-specific integrations or other custom requests are also easily answered in the Services Center. Built once, they can become a new service template which then can be implemented unlimited times across sites and users. Built-in services Delivered services are built in: automated documentation, pro-active monitoring, guaranteed backup, disaster recovery and so on. Making it extremely easy to keep track of the specific services that have been enabled for each individual customer. And making the solution absolutely reliable. At any time. That’s what we call industrial efficiency. First configure, then install By splitting non-real-time from real-time operations, configurations and updates are completed before being implemented. In other words, there is no impact on the live system. As a consequence, the installation of a new Service Operational Point is only a matter of minutes and does not require specific technical skills. Highly scalable Thanks to the very intuitive Services Management Platform user interface, new services, users or sites are added in no time. Set-up, maintenance and management are easy as pie, which dramatically reduces your dependency on expensive certified engineers. News Upcoming training sessions SMP 4.9 released MORE NEWS References MORE REFERENCES ESCAUX HEADQUARTERS CHAUSSÉE DE BRUXELLES 408 1300 WAVRE - BELGIUM T. +32 2 686 09 00 F. +32 2 686 09 08 INFO@ESCAUX.COM VAT. BE0452.498.367 © 2015 Escaux | PRIVACY POLICY | SITEMAP |