BOB JOHNSON CHEVROLET SALES (585) 663-4040 SERVICE (855) 825-9684 HOURS & MAP BOOK APPT HOME PAGE MORE SIGN IN SAVED VEHICLES Search Search CUSTOMER REVIEWS FILTER Clear All DEPARTMENT Sales 874 Service 562 STATE NY 1424 PA 4 FL 2 CT 1 NJ 1 Ne 1 Ny 1 VT 1 ny 1 MAKE Chevrolet 1389 GMC 32 Buick 9 Cadillac 6 ADDITIONAL OPTIONS Include reviews where comments are not available 1436 1436 REVIEWS FOUND 4.7 Rating - Lowest Rating - Highest Date - Oldest Date - Newest Sort By Confirmed Sales Customer Nov 13, 2021 . Margaret M. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 12, 2021 Fast easy proccess Jesse I. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 12, 2021 Dan got me in and serviced in as quick a time as one can under the current parts conditions. Dan kept me informed during the time my vehicle was there. Seems like he never went home. This service department is so much better than it was when on Stone Road. Real profesionals. Roger L. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 12, 2021 Very friendly service people. Fast service. Valued W. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Sales Customer Nov 12, 2021 sales person was outstanding!!!! Benedict C. Rochester READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 11, 2021 The tech and the service manager were both awesome. You guys rock! Paul K. WEBSTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 11, 2021 Great service. Wasn’t happy about waiting a wee k to get the car seen. At first it was going to be a two week wait and then after looking into the computer he could fit it in on Wednesday. A new car with an oil leak was scary to me. Maybe a quick check place would help with minor issues and nervous owners. Tezelia H. Rochester READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Sales Customer Nov 11, 2021 Very easy to work with especially in this difficult auto market. Explained the car shortage, helped me find what I was looking for and we’re great about updates for arrival time of the vehicle Emily R. Ontario READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 11, 2021 Excellent service for oil change at the Pit Stop. Excellent coupon price. Debbie S. Kent READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 10, 2021 Fast courteous service Daniel L. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Sales Customer Nov 10, 2021 Chris was the best no bs Lacey B. Rochester READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 09, 2021 Danny was great! Robbie S. Rochester READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Sales Customer Nov 09, 2021 Our Sales Rep Ray Mitchell is great! Highly recommend Kerry M. Rush READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 08, 2021 Carol Harrington is the best!! So glad she is the sales person I bought my Denali from! Sincerely, Becky Roberts Beckyjayne R. Fairport READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 08, 2021 This is no joke the 18th time I have written to you! You have the wrong person, but you refuse to read any feedback or edit Kidist Tesema's contact since you have been sending her information to someone who doesn't even live in the same country. You sent me her phone number so I have let her know and have also let the better business bureau. Thanks! Bye Kidist T. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 07, 2021 My normal salesperson was out so Ben stepped in and took care of me and my family. He was great all around! Couldn’t be happier! Now I have two sales people I can count on!! Joseph G. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Sales Customer Nov 07, 2021 Everyone was great! Sam is hands down the best sales experience I’ve ever had. Love my brand new Tahoe! Catherine P. Webster READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 07, 2021 They always do a great job!! Christopher C. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 05, 2021 Very professional David H. ROCHESTER READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 05, 2021 Had an appt. for 8am dropped car off was brought back for service, took the shuttle home. Day goes on no updates, I called the dealership 3 times ( and waited 20 minutes for the phone to be disconnected each time) and no one answers the phone in service dept. I got through to sales 3 times to get a message over to service dept. for some to call me. ( over a 3 hour period trying to find out what is going on with the car). Someone finally calls me at 3:30pm to tell me "yeah, we can't get to your car today" with a very caviler attitude. So what was the point of making an appointment in leaving my car there for the day?! I go to pick up the car and talk with Bob the service manager and stated my complaint with him. He stayed late that night and he made sure the car was "serviced" and called me at 7:40 pm that the car was done. I picked up my car at 8:00 Pm that night. For a simple diagnostic check for battery, starter issues and put air in the tires. We have had to jump the car already to get it started in the past 2 weeks. 2020 Equinox that we just bought in June 2021 and it had 1297 miles on it so far. If I did not complain to Bob the service manager the car would have not been looked at. We have spent approx. $150,000.00 over the past 8 years buying cars from your dealership and I was also going to order a new traverse with your dealership this month too. You do not treat customers like this. I will never use your service dept. again. I will go to Barnard where the service dept. uses common sense, and their employees are polite with customers. Bob the service manager made the effort to get the job done only because I voiced my dissatisfaction with the service representative and the situation. Your service representatives that sit close to the window need more training in how to treat customers and not stare at their cellphones and ignore customers waiting in line too. It was such a bad experience with no one answering the phones, attitude of service employees, I will no longer use your service dept. or shop for new vehicles either. - Jill Fornarola Ralph F. Rochester READ MORE Was This Review Helpful? Yes No Share on Facebook Share on Twitter PREVIOUS 1 2 3 4 5 ... 72 NEXT BACK TO TOP BOB JOHNSON CHEVROLET 1271 W RIDGE RD ROCHESTER NY 14615-2406 SALES SERVICE DIRECTIONS BLOGGER WORDPRESS TUMBLR FACEBOOK YOUTUBE YELP INVENTORY Shop New Shop Pre-Owned Showroom FINANCE Pre-Qualify Quick Quote ABOUT US Meet Our Staff Hours & Directions Privacy Policy Privacy Policy|AdChoices Dealer Log In