About Ontex Highlights Leadership Key Figures Sustainability Strategy Divisions UNLOCKING THE POTENTIAL OF ONTEX ONTEX IN FIGURES Performance Locations People 2.09B € REVENUE 5.45 ACCIDENT FREQUENCY RATE (#/M WORKED HOURS) 81.6M € ADJUSTED PROFIT -15% REDUCTION CARBON EMISSIONS (VS 2018) OUR MARKETS OUR PRODUCTS AND SERVICES BABY CARE This is the largest part of our business. We manufacture baby diapers and baby pants for retailers as well as our own brands. They are designed to bring affordable comfort to babies and peace of mind to parents. FEMININE CARE By providing a range of products such as ultra-towels, fluff towels, panty liners and tampons for retailers as well as our own brands we are able to respond to the different needs and lifestyles of women. All have innovative features that offer protection and comfort at all times. ADULT CARE Discretion, protection and dignity are the three key considerations in the design and manufacture of our light, medium and heavy incontinence solutions. Products include pads, pants, adult diapers and underpads, which are sold through healthcare institutions as well as directly to retailers and other customers and consumers. In 2020, we also built capacity to produce medical face masks. COVID-19 More than 4 millions items donated COVID-19 Facing up responsibility COVID-19 Protecting what is precious MANUFACTURING Safety at work MANUFACTURING US manufacturing facility SUSTAINABILITY Sustainability efforts recognized by CDP OUR KEY PERFORMANCE INDICATORS 56% Retailer brands 44% Ontex brands 42% Europe 37% AMEAA 21% Healthcare 56% Baby Care 33% Adult care 10% Feminine care 2% Other HEALTHY AND SAFE WORKING CONDITIONS (FREQUENCY RATE) We continue to decrease the number of accidents towards a vision of zero accidents. 2018 9.16 2019 5.86 2020 5.45 EMISSIONS REDUCTION (% VS 2018) Reduce our absolute scope 1-2 carbon emissions with 50% by 2030 (vs 2018) CIRCULAR SOLUTIONS Our goal: Progress towards a circular business model CLIMATE ACTION Our goal: Climate neutral operations by 2030 SUSTAINABLE SUPPLY CHAIN Our goal: Create positive impact in our supply chain and regenerate natural resources BUILDING TRUST Our goal: Transparency and leadership towards a fair society Dear shareholder, This is my first letter to you since being elected to the Ontex Board at the general shareholders’ meeting in May 2020. I fully understand shareholders’ disappointment at the company’s share price performance, and during the year we took decisive actions to address this head-on, directing our focus on the improvement of operational and financial performance, with one clear aim – value creation. But first, I would like to extend my thanks on behalf of the Board to all our people for their resolve and resilience in a year blighted by COVID-19. As a Group, we responded rapidly. We ensured that our essential products reached end users uninterrupted and focused relentlessly on the safety and health of our employees. We also did all in our power to mitigate the financial effects of the pandemic. New chief executive officer Board renewal Strategic review Overhaul of remuneration policy Corporate responsibility and sustainability Summary and outlook It is clear to me that the changes are required for Ontex to restore growth. We launched a fully-fledged strategic review aimed at assessing all opportunities to deliver value creation. HANS VAN BYLEN Chairman Of The Board We have all the ingredients for success but changes are needed. The company’s new strategy will focus on simplifying the portfolio, strengthening customer relations, accelerating innovation and improving costs in a rapidly evolving environment. ESTHER BERROZPE GALINDO Chief Executive Officer Esther Berrozpe Galindo took over as Chief Executive Officer from Thierry Navarre on January 1, 2021. Esther joined Ontex as an independent director in May 2019. I am deeply honored and excited to assume the leadership of Ontex. I look forward to working with the Board, the executive leadership team and the worldwide Ontex family to take the company through its next stage of development. I would first like to thank Thierry Navarre who served as interim chief executive for the second half of 2020. His dedication to the company in the last 15 years has been exemplary, and we wish him all the best in his future endeavors. My immediate focus has been defining a winning strategy for Ontex to restore growth, expand profitability and get ready for implementation. The work has included consultation with key stakeholders and, of course, with the Ontex teams. Our 2020 financial results a good picture of the potential upside in the performance of the Group. They also illustrate the urgent need to restore topline growth, improve free cash flow generation and reduce leverage. In short, we need to generate adequate returns on capital employed and rebuild shareholder value creation that has been lacking in recent years. There are a number of areas we must change in order to restore and progress our financial performance. Reduce Complexity Speed up innovation Best cost Closer to customers Environmental and social progress Urgency and bias for action Our strategic priorities cover four key areas underpinned by our environmental and social responsibilities and the culture and nature of our organization. In broad terms, our new strategy will entail: 1 PORTFOLIO FOCUS Simplify the business & product portfolio 2 CUSTOMER CENTRICITY Strengthen customer relations & restore growth 3 PRODUCT INNOVATION Accelerate cadence of innovation 4 OPERATIONAL EXCELLENCE Improve cost competitiveness & service levels ENVIRONMENT & SOCIAL Strategy based on climate action, circular solutions, building trust and sustainable supply chain ORGANIZATION & CULTURE Create a winning organization based on strong know-how and values EUROPE Retail brands HEALTHCARE Institutional markets AMEAA Local hero brands OPERATIONS Predictability & Efficiency Our commercial activities are organized in three Divisions: Europe, which is predominantly focused on retailer brands; Americas, Middle East Africa and Asia (AMEAA), which is predominantly focused on local brands; and Healthcare which continues to focus on the institutional markets and dedicated incontinence brands. In addition, Group Manufacturing and Supply Chain are grouped into Industrial Operations, with a focus on production efficiency and customer service excellence. Open the download center Terms of Use Legal Notice Cookies Policy Privacy Policy Privacy Statement Visit Ontex.com © Ontex BV, 2021 Click on “Accept” to accept the use of cookies so that we can improve the quality of your visit, offer you suitable services and products and provide you with social media sharing options. For further information and to choose your settings, click on Privacy Preferences. Privacy Preferences I Agree