Sign in Basket (0) 01282 440100 DONATE GET IN TOUCH Home About Patients & Carers Fundraising Volunteers & Jobs For Professionals Philosophy of Care How to complain leaflet Oct16 pdf file, 294 KB Pendleside exists to promote and enhance quality of life for people with life-limiting illnesses, their families and carers; by delivering specialist and holistic palliative care, which addresses their individually assessed physical, psychological, social and spiritual needs. Our care is planned and continually monitored to ensure appropriateness as needs may change. Effective communication with our service users, their families and their carers is fundamental to our relationship with them. Their confi­den­ti­ality, privacy, dignity and choice are respected at all times. Our multi-disciplinary approach facilitates integrated support in our inpatient, day service and outpatients and community services; in collaboration with other local care providers. Care is underpinned by relevant research, best practice guidance and professional codes of practice. Our care is free of charge to those we serve. If you want to raise a concern or a complaint We hope that you are entirely satisfied with the care you or your relative receives at Pendleside. However, we acknowledge that things sometimes go wrong, and our aim is to give you a speedy and thorough response if you are dissatisfied with the care or treatment we provide. We genuinely want to know when things go wrong so that we can try and put them right and learn from your experience to improve our services to others. Should you want to make a complaint, please refer to our guide at the top of the page. You can also make a complaint to the CQC via their website http://­www.­cqc.­org.­uk/­content/­complain-about-service-or-provider or by telephoning 03000 61 61 61. Page updated 30th Oct 2020, 16:10 News About us Site map Downloads Meals on Wheels Privacy and Data Protection Statement Terms of use Useful links Personal data © 2015 – 2021 Pendleside Hospice Registered Charity No. 700993 Web design by Brick technology Ltd., 2015

Sign in Basket (0) 01282 440100 DONATE GET IN TOUCH Home About Patients & Carers Fundraising Volunteers & Jobs For Professionals Philosophy of care Contacts How to make a complaint Privacy and Data Protection Statement Tell us what you think Directions Strategic Plan 2021-25 CQC Ratings About us Pendleside Hospice is a registered charity. Registered charity No. 700993, registered in United Kingdom. Address: Pendleside Hospice Colne Road, Reedley Burnley, Lancashire BB10 2LW Telephone: 01282 440100 / 440161 Fax: 01282 601735 Email: info@pendleside.org.uk Page updated 25th Jan 2021, 14:25 News About us Site map Downloads Meals on Wheels Privacy and Data Protection Statement Terms of use Useful links Personal data © 2015 – 2021 Pendleside Hospice Registered Charity No. 700993 Web design by Brick technology Ltd., 2015