Corporate UK Customers Global Menu Log in Search Investors Annual Report 2020 Chair and Group CEO comments 2020 financial highlights Creating a better tomorrow Downloads Find out more We have been looking after customers for more than 320 years. We are deeply invested in our people, our communities and the planet. If there was ever any doubt about the importance of our purpose - With you today, for a better tomorrow - 2020 provided the answer. Being there for people when it really matters is why we exist, and the past year truly put that to the test. Chair and Group CEO comments George Culmer, Chair “If the pandemic has taught us anything, it is that we are ever more closely connected in this world. No-one can sensibly argue that a company can create value without looking beyond narrow shareholder interest to recognise the benefits or harms that it contributes to society more widely.” Amanda Blanc, Group CEO “I am pleased to report the strong progress we have made towards our strategic priorities in the short period of time since I became CEO, but it is not lost on me that there is much to do. Aviva has significant untapped potential, and I am determined to realise it for our shareholders, our customers and our people.” 2020 financial highlights £3,161m Group adjusted operating profit1,R 2019: £3,184m £2,492m Operating profit from core markets 2019: £2,558m £1,500m Cash remittances2,R 2019: £2,597m £1,359m Cash remittances from core markets 2019: £1,909m 60.8p Operating earnings per share 2019: 60.5p 31% Solvency II debt leverage ratio2 2019: 31% 202% Solvency II shareholder cover ratio2,R 2019: 206% 21.0p Total dividend 2019: 15.5p Creating a better tomorrow Acting responsibly and sustainably means we can look after our customers, protect the planet, and help build resilient communities that can thrive. DOWNLOAD OUR 2020 SUSTAINABILITY SUMMARY Downloads PDF 4.8 MB 288 PAGES Annual Report and Accounts 2020 PDF 1.8 MB 154 PAGES IFRS financial statements 2020 PDF 405.0 KB 27 PAGES Remuneration Committee Report 2020 Annual Report and Accounts Find out more about: Dividends Information on shareholder dividends. Go to Dividends Manage your shares Contacts and helpful information for managing your shares. Go to Manage your shares OUR BUSINESS Shareholder updates Read our shareholder updates for news and offers from Aviva. Our archive dates back to 2013. Go to Shareholder updates Communication How we communicate with you. Go to Communication Shareholder meetings and archives Information and downloads for latest and past shareholder meetings. Explore meetings and archives Share capital Discover more about share capital. More about share capital Warning to shareholders What you should look out for. Read the warning OUR BUSINESS Get news alerts Become our newest email subscriber. Subscribe R Symbol denotes key performance indicators used as a base to determine or modify remuneration. 1 Group adjusted operating profit is an APM which is used by the Group to supplement the required disclosures under IFRS. Please refer to note B in the ‘Accounting Policies’ section and to the ‘Other Information’ section within the Annual Report and Accounts for further information. 2 This is an Alternative Performance Measure (APM) which provides useful information to enhance the understanding of our financial performance. Further information on APMs, including a reconciliation to the financial statements (where possible), can be found in the ‘Other Information’ section within the Annual Report and Accounts. Search MyAviva About us About us Find out about our purpose, priorities and products. Who we are and what we do How we're organised Innovation at Aviva Our products Customers and people More about our customers, people and history. Diversity and inclusion Our customers Our people Our heritage Our leaders Learn about our leaders and committees. Our Board Our Group Executive Committee Our Board Committees Roles and responsibilities About us overview Investors Investors Explore our strategy and performance. Our strategy Reports Results Presentations Regulatory announcements Shareholder services Information for our shareholders. Welcome Dividends Manage your shares Shareholder updates Shareholder meetings Shareholder contacts Preference shares Our governance Access regulatory, governance and risk information. Regulatory returns Stakeholder engagement Governance structure Articles of association Institutional investors Information and contacts for institutional investors. Credit ratings and debt Shareholder profile Equity analysts Investor contacts Investors overview Newsroom Newsroom Explore our news and research, opinions and podcasts. Features and insight Media contacts Newsroom resources Access resources for journalists and Aviva followers. Multimedia links and downloads Search newsroom archive Subscribe to news alerts Newsroom overview Careers Careers Discover our people, diversity and follow us on social media. Job search Smart working Life at Aviva Our purpose and strategy - and what to expect if you join us. All about us All about you Volunteering Careers overview Sustainability Sustainability at Aviva Sustainability is fundamental to our strategy and culture. Aviva’s sustainability ambition Our memberships and accreditations Sustainability contacts Our actions Our sustainability ambition is focussed on three core areas. Acting on climate change Building stronger communities Embedding sustainability throughout our business Our reports and policies Discover what guides our business and behaviours. Download our 2020 Sustainability Summary, KPI sheet and limited assurance statement PDF Climate-related financial disclosure Current and previous annual reports Download our Modern Slavery Statement PDF Policies and responses Sustainability overview Get support UK customer contacts Make a claim (UK only) Customer contacts Need help? Find out how to get in touch with us. Our products View savings and insurance products and get a quote. Use MyAviva Easily manage your policies and shareholding. Something's gone wrong? Make a complaint so we can try to put it right. On this site About us Investors Newsroom Careers Sustainability Media Media teams Multimedia resources Aviva Brand site Image library Subscribe to news alerts Corporate Investor and shareholder contacts Sustainability contacts Registered address COVID-19 – our response Innovation at Aviva Other links Aviva Investors Aviva Community Fund in the UK UK Customer Data Charter Aviva suppliers * Share price delayed by 15 mins. Data from Investis Glossary Aviva plc's Twitter feed Aviva plc's Instagram feed Aviva plc's YouTube channel Aviva plc's LinkedIn feed Privacy policy Shareholder privacy policy Moderation guidelines Modern Slavery Act Site map Accessibility Legal Cookie policy Manage cookies © 2021 Aviva Cookies At Aviva we use cookies to ensure that our website works properly. We can also use cookies to improve and personalise your experience, understand how you use our website and for our advertising purposes. You can agree to all cookies by clicking on ‘Accept All Cookies’ or choose which cookies you want to agree to by clicking on ‘Manage Cookie Settings’. You can change these settings at any time. For more information about the cookies on our website and how we use them please see ourCookie Policy MANAGE COOKIE SETTINGS ACCEPT ALL COOKIES