Skip to navigation MySaga Menu HomeHolidaysReassurance Promise Search Manage your booking Contact us Brochures Saga's Reassurance Promise We can’t wait to welcome you back on our holidays and river cruises. At Saga we are determined to create amazing experiences for all our guests who want to travel again. And even though the landscape of travel is continually changing, your safety and that of our colleagues will always be of paramount importance. Saga’s Reassurance Promise has been created to make sure you feel safe and secure when you choose a holiday or river cruise with us. There may be small differences to the way we travel, but it will not impact on the overall experience. From ensuring we have a safe and clean environment throughout, to adhering to social distancing measures, we will continually monitor the situation to make sure you have a hassle-free holiday. Our Reassurance Promise includes: We’ve got you covered Our included travel insurance on all overseas holidays includes up to £5m emergency medical and repatriation cover for a variety of medical conditions, including coronavirus*. Added flexibility Our flexible cancellation cover is there should you need to cancel due to a variety of medical conditions, including coronavirus, prior to departure*. Your money is 100% protected All guests travelling on flight-inclusive holidays will be 100% financially protected, as your money will be held in a separate Trust account^. Amend your holiday for free Need to change your holiday plans for 2022? You can amend at no additional cost if you make your change before December 31, 2021**. The steps we're taking to safeguard your holiday Our highly trained Health and Safety team and external Health and Safety partner are taking every precaution to ensure your chosen holiday can operate as smoothly as possible. Safeguarding your holiday 70 years in the business With a multitude of awards to our name, we are the over-50s holiday specialists and are unwavering in our efforts to still provide fantastic travel experiences. Alongside our excellent customer care, we are determined to use our 70 years’ experience to curate and offer the very best holidays and river cruises, whilst keeping all our guests safe, well and happy, amending our procedures as needed. We don't just offer UK hotel stays and coach trips... There's a variety of holidays to choose from, so you can explore the world the way you want to – whether that's setting off on a small group adventure, joining an inspiring river cruise or relaxing at a carefully chosen hotel. See our holidays types Terms and conditions *Underwritten by Great Lakes. Subject to medical screening, and a price reduction if insurance is not required. Pre departure cancellation cover is provided by Saga, and only available when taking the included optional insurance. Please see booking conditions for details. ^This excludes UK breaks and no-fly holidays/river cruises which will still be 100% ABTA protected. If Saga has to cancel your holiday, you will get a no-quibble case refund within 14 days. **This is a temporary change to our Holidays and River Cruises standard booking conditions. Valid on new bookings. Any third party charges incurred would still be charged e.g. certain air tickets. If the alternative holiday or departure is more expensive than the original booking, you will be responsible for the difference in price. We will refund the difference in price if alternative holiday or departure is lower than the original booking. Home Holidays Holiday types Destinations Book with confidence Reassurance Promise What's included VIP travel service Flying from your local airport Reasons to choose Saga When to go Our awards Contact us Manage your booking Request a brochure Keep in touch FAQs Holidays & Cruises Hotel holidays Escorted tours River cruises Ocean cruises Group holidays Singles holidays Long stay holidays Travel agents' website Useful information Travel insurance Booking conditions Accessibility & support Your key rights Cruise Industry Passenger Bill of Rights Flight online check in Travel advice Foreign travel advice (GOV.UK) Health advice (Travel Health Pro) Saga travel updates Contact us Careers Site Map Cookie Policy Corporate Privacy Policy Terms and Conditions Modern Slavery Statement Gender Pay Report Making a complaint © Saga 2021 Registered Office: Enbrook Park, Folkestone, Kent, CT20 3SE. How do you like your cookies? We use cookies to ensure you get the best experience on our site, they help us understand how you use the site and tailor the content you see. Our Cookie Policy tells you all about them and you can review your options at any timeCookie Policy Accept All Cookies Customise Settings