products services clients about us support RU Zero Balance Communication services with insufficient balance How it works The subscriber should not be left without service. Operators offer many services that help to stay in touch, but the SMS / USSD interface is not optimal in the digital world: codes for connecting services are difficult to remember and inconvenient to use. With Zero Balance, the subscriber stays in touch even with insufficient funds on the account. The subscriber can choose a convenient option right during the call and continue the conversation. The connection will not be interrupted. Also, the operator can connect scoring, on the basis of which each subscriber receives the most targeted offer. The subscriber makes an outgoing call when there is a lack of funds on the account. An outgoing call is automatically forwarded to a special IVR, where the subscriber can choose one of five options for the successful completion of the call (the list can be changed by the operator): activate the promised payment make a call at the expense of the called subscriber send a message asking to call back ask another subscriber to top up his account use the service on credit The subscriber selects the desired menu item. The system takes the appropriate action and connects subscribers, sends an SMS message, leaves a missed call, etc. Why does the subscriber need it Always be in touch: you can not only make calls, but also use the mobile Internet on credit B - services are connected as needed Expected quality: The call is not interrupted and automatically continues after selecting one of the available options Report your call: In case of canceling IVR options, the called subscriber will see the missed call and will be able to call back Why does the operator need it Increase your customer focus in the eyes of the subscriber: decrease churn and increase in NPS Increase income from activation of additional services and incoming interconnect Quickly launch a revenue sharing service without CAPEX Request more information Send request Contacts Kolomyazhsky 27A St. Petersburg, Russia, 197341 +7 (812) 327-32-33 info@bercut.com Press service pr@bercut.com HR Department hr@bercut.com © 1995—2018 Bercut