Login | Guidelines | Sitemap | Jobs | Subscribe to the newsletter Home Company Services VEEEW News Contact Transaction email Multichannel Automated Document Factory Transpromo Confidentiality Service Level Management Application development Forms management Security print Direct mail Packaging Solutions Service Level Management Outsourcing involves a transfer of responsibility from the customer to the supplier. Such transfer is managed on the basis of a contract to which a Service Level Agreement (SLA) may be linked. Setting up, monitoring and managing an SLA is an important part of the Outsouring Relationship Management (ORM) discipline. Logically, these SLAs are predetermined as part of the outsourcing contract. The SLAs are therefore a primary part of the outsourcing governance. For the operational part of this outsourcing project, a Service Level Agreement (SLA) is drawn up by the services of Group Joos and this in close consultation with the responsible and authorized contact persons of the customer. Components of Service Level Management Service Level Agreement Service Desk Service Hours SLA review meeting SLA reporting Incident Management Disaster Recovery Plan Benefits Established organization Procedures Work instructions Operational plans Quality controls with registration Incident management tool Bonus malus system Service Level Agreement A written agreement between the parties involved regarding the quality and quantity of the services to be provided: includes operational environment, systems, applications and software to properly perform the work Single Point of Contact The service desk assumes the role of SPOC, manages and assigns the question to the correct internal recipient and then feeds the feedback back to the customer. Home Company Services News Contact Login Jobs Info sessions Multichannel communication Guidelines © 2010 Group Joos | Everdongenlaan 14, B-2300 Turnhout | Privacy | Disclaimer

Login | Guidelines | Sitemap | Jobs | Subscribe to the newsletter Home Company Services VEEEW News Contact Services Transaction email Forms management Security print Direct mail Packaging Solutions Package inserts The Packaging Solutions division of Group Joos has specialized over the past decades in developing and producing packaging solutions for international manufacturers of consumer products. The innovative and enterprising character of Group Joos enables us time and again to increase our knowledge and experience and make it available to our customers. Group Joos Packaging Group Joos has wide format web offset presses, up to 10 colors and has years of experience in the cosmetics, personal care and household products sectors. Package inserts Group Joos has been specializing for several years in the production of high-quality (multi-colored) leaflets (with special additives). read more Home Company Services News Contact Login Jobs Info sessions Multichannel communication Guidelines © 2010 Group Joos | Everdongenlaan 14, B-2300 Turnhout | Privacy | Disclaimer