Search Sign in / Register Basket Latest Fixtures Racing Plan Your Visit Our Venue Restaurants About Book Tickets Contact Us Chester Racecourse / About / Contact Us Phone lines are open and staffed during the Box Office’s opening hours listed below. Alternatively, you can get in touch with Chester Racecourse by emailing enquiries@chester-races.com or complete a Contact Form below. Our normal Box Office opening hours are as follows: Monday to Friday 8.30am – 5pm. Raceday fixtures 8am – until the start of the final race. Race evening fixtures 8.30am – until the start of the final race. Chester Racecourse The Racecourse Chester CH1 2LY Telephone: 01244 304 600 Email: enquiries@chester-races.com Fields marked with an * are required Name * Email * Message * Frequently Asked Questions I have purchased my tickets but have a query. Who should I contact? You may find the answer in our Plan Your Visit section of the website. Click here to view the page. Alternatively, please use the contact form or telephone number to get in touch with your query. When will I receive my tickets? Tickets are being released digitally via the Chester Racecourse app in the week leading up to each fixture. What happens if my tickets haven’t arrived? Please call the Box Office on 01244 304 600 with details of your purchase and we will discuss your options over the phone. What do I do if I’ve lost my tickets? Chester Racecourse do not provide duplicate tickets for tickets that have been lost or stolen. Please review our ticket terms and conditions for information. Please contact the Box Office with any further queries. Can I cancel my tickets? Chester Racecourse do not offer refunds on tickets. Please review our ticketing terms and conditions – found on the reverse of your ticket, receipt paper or on our website underneath terms and conditions. Can I post my tickets for sale on a third-party website? Tickets are sold for private use only and not for re-sale. We may choose to invalidate your ticket or refuse entry if we have reason to believe unfair play. Please be advised that Chester Racecourse is the only official seller of Chester Races tickets. Chester Racecourse will not be held responsible for tickets purchased via third party websites. Please purchase via Chester Racecourse directly. Sign up to our newsletter If you would like to receive news and information about events, products and special offers from Chester Racecourse, please enter your email address and you will be signed up to our mailing list for future communications. *By signing up to our newsletter, you agree to your personal data being used in conjunction with our Privacy Policy. Latest News Racing Reports Other Events Galleries Videos Facebook Twitter Instagram LinkedIn Racing Fixtures Enclosures Restaurant Dining Private Dining Racing Professionals Plan Your Visit Membership Betting at Chester Racing Reports Polo About Chester Polo Club Polo News Our Venue Weddings Meetings & Conferences Celebrations Exhibitions & Outdoor Events Holiday Inn Express at Chester Racecourse Restaurants Restaurant News Chester Race Company Restaurant Group 1539 Restaurant & Bar The White Horse Commonhall St Social About Work With Us History Partners Partnership Opportunities Opening Hours Contact Us Sport of Kings Discover Chester 01244 304 600 enquiries@chester-races.com The Racecourse, Chester, CH1 2LY Company Reg No – 37600 VAT – GB159169237 Accessibility | Terms and Conditions | Privacy Policy Follow us Website developed by Netfuel Sign up to our newsletter If you would like to receive news and information about events, products and special offers from Chester Racecourse, please enter your email address and you will be signed up to our mailing list for future communications. *By signing up to our newsletter, you agree to your personal data being used in conjunction with our Privacy Policy. Menu Home Latest Fixtures Racing Plan Your Visit Our Venue Restaurants About We use cookies to give you the best experience. If you continue to use our website we'll assume that it's ok. Continue | Learn more