Channel Partners Portals and Platforms Products & Services About Insights Search Contact Us Back to Insights Insight Webinars On Demand Home > Insights > Webinars On Demand Find by Category Top [ 3G Transition ] [ 5G ] [ BCE ] [CPaaS] [ IoT ] [ Mobile Messaging ] [ RCS ] [ Roaming ] 3G TRANSITION The Implications of 3G Sunsetting and the Power of Billing and Charging Evolution Watch the replay where Syniverse experts explored both 3G sunsetting and BCE, offering operators practical insight into the critical impact they both have on the telecom industry in addition to the crucial need to take steps to prepare for the future of telecom. PANELISTS: Brian Beach - Director, IMS Services, Syniverse Douwe van der Heij - Senior Director, Product Management, Syniverse CATEGORIES: Mobile Network LANGUAGE: English Request Access Navigating the End of 3G: Tips for Successful Migration Listen to the webinar recording, hosted by Mobile World Live, to hear about how 3G network sunsets are coming. Plans by operators to retire legacy 3G networks are designed to reduce costs, accommodate increasing 4G bandwidth demands, and allow for the reallocation of spectrum towards newer technologies like 5G. PANELIST: Brian Beach Director, IMS Services, Syniverse CATEGORIES: Mobile Network LANGUAGE: English Request Access 5G Committing To Our Carrier Customers: Advance Technology Through Innovative Means How will new technologies and changes in mobile network support shape the future of telecommunications? In this webinar, we explored the rapid evolution of one technology to the next and how to successfully navigate your business through these ever-evolving technologies. PANELISTS: Chris Wright , Vice President, Product Management Brian Beach, Director, IMS Services CATEGORY: 5G LANGUAGE: English Request Access Webinar replay: Monetizing 5G Creating New Frontiers Listen to our webinar recording to hear about current 5G adoptions, use cases, opportunities, security issues with IoT, 5G monetization and how to prepare for 5G success. PANELISTS: Pradeep Bhardwaj , Senior Strategy Director, Head of Industry Standards Richard Hodges, Director, Product Innovation Lab CATEGORY: 5G LANGUAGE: English Request Access BCE Understanding BCE in the Era of Roaming Transformation (Spanish) The impacts of IoT have never been greater than they are today and that’s only going to continue to increase. Learn how this high-level automation solution will allow your customers to access and transfer data securely, across any format, making the entire monetization process frictionless and efficient. This webinar video is in Spanish with English subtitles. PANELISTS: Agustin Hierro, Vice President Sales Douwe van der Heij, Senior Director, Product Management CATEGORY: BCE LANGUAGE: Spanish Request Access Billing and Charging Evolution Update Designed with the future in mind, BCE introduces a new level of flexibility to both charging and settlement models — a necessary attribute for meeting the evolving demands of emerging technologies such as 5G and the MIoT. With many operators in the process of evaluating and testing BCE, the time is now to familiarize yourself with the GSMA’s redefined standard to help you prepare for scalable growth. Watch the replay, in which BCE chair Anna Gussmann interviews John Pawluk from Swisscom, the first official BCE compliant operator, about its experience with this new standard. PANELISTS: Anna Gussmann, Senior Director, Customer Products and Industry Relations John Pawluk, Senior Wholesale Roaming Manager, Swisscom CATEGORY: BCE LANGUAGE: English Request Access Are you ready to monetize 5G and mobile IoT roaming? Billing and charging for roaming is evolving. And so are the standards behind it. In this webinar, Syniverse covers all the upcoming changes, and how they will affect mobile operators. PANELISTS: Anna Gussmann, Senior Director, Customer Products and Industry Relations Douwe van der Heij, Senior Director, Product Management CATEGORY: BCE LANGUAGE: English Request Access Monetize Roaming in an IP Centric World 5G and IoT will revolutionize the mobile industry and enable growth opportunities with many other industries as well. Whether you’re already preparing for the new technology or just starting to get familiar, there’s a lot to learn about how these new technologies redefine commercial models and other aspects of roaming monetization. PANELISTS: Anna Gussmann, Senior Director, Customer Products and Industry Relations Douwe van der Heij, Senior Director, Product Management CATEGORIES: Universal Commerce, Clearing and Settlement, BCE LANGUAGE: English Request Access Communication Platform as a Service CPaaS Creating New Engagement Opportunities With Social Messaging As mobile users all over the world continue to shift toward a preference for messaging over voice calls, including their interaction with businesses, social media platforms have transitioned to focus on customer engagement. In our recent webinar with CXOSync, industry experts will explore the importance of communications on the customer’s preferred channel through a custom experience that can be implemented quickly and easily. PANELISTS: Pablo Mlikota, President Americas Region, Syniverse Miguel Lopes, Director of Product Management, Syniverse Alison McCauley, CEO of Unblocked Future and best-selling author Greg Verdino, Business Futurist and Digital Transformation Expert CATEGORIES: CPaaS LANGUAGE: English Request Access Simplify Customer Engagement in BFSI Industry Through CPaaS Watch this recent webinar, focused on the Banking and Finance industries, to learn how: A secure and reliable delivery of real time messages such as One-Time Password (OTP) to increase your brand credibility Conversation applications enhance the customer care and experience that is important for service industry Wide range of engagement channels ensure delivery of customer first messages that is a critical success factor for industry every second counts. And more! PANELISTS: Voon Tat Choong, Enterprise Solution Engineer, Syniverse Technologies Asia Pacific Edmond Seet, Enterprise Sales Director, Syniverse Technologies Asia Pacific CATEGORIES: CPaaS LANGUAGE: English Request Access Powering The New Customer Experience with CPaaS In this recent webinar replay, focused on the eCommerce and Retail industries, you will learn how CPaaS can: Drive the world of communication forward Help companies transform, grow revenue, save time and cost by streamlining processes Improve CX and customer satisfaction Co-create the solution and CX experience that best fit for purpose and a lot more! PANELISTS: Voon Tat Choong, Enterprise Solution Engineer, Syniverse Technologies Asia Pacific Edmond Seet, Enterprise Sales Director, Syniverse Technologies Asia Pacific CATEGORIES: CPaaS LANGUAGE: English Request Access 2021 Fintech Americas - The Pitch Más del 85% de los clientes de la banca demandan ahora comunicación móvil y personalizada. Syniverse y su plataforma CPaaS Concierge proporcionan una experiencia de comunicación multicanal, con conectividad API fácil de configurar que te permite interactuar con tu cliente de manera rentable, eficiente y basada en las preferencias personales. Te invitamos a que escuches a Leonardo Saucedo, Vice President- Enterprise & Intelligence Solutions at Syniverse sobre por qué Syniverse debe ser tu próximo socio tecnológico. PANELISTS: Leonardo Saucedo Vice President Sales - CALA, Syniverse CATEGORIES: CPaaS LANGUAGE: Español Solicitar Acceso CPaaS Concierge: A simpler, end-to-end communications solution at your service CPaaS platforms integrate seamlessly with your business applications to allow for effective communications without the need for backend development. With new technologies that offer rules-based orchestration, you'll learn how each message can be designed to follow a workflow with built-in logic, real-time decision-making and fallback rules, ensuring successful delivery to your customer for optimal engagement. PANELISTS: Rick Carlson, Vice President Indirect Sales, Syniverse CATEGORIES: CPaaS LANGUAGE: English Request Access The Influence of Mobile Communication on Today’s Omnichannel Customer Experience Mike Blanchard of SAS and Lorraine Twigg of Syniverse will cover the following topics: What are the benefits of delivering a more connected mobile customer journey? How do you achieve this connectivity and engagement across mobile? When should you leverage analytics to optimize these experiences? What makes the combo of SAS & Syniverse so powerful in the marketplace? How does a channel rich environment save brands time and money? What emerging technologies and use cases should you be aware of? How you can get started integrating the joint solution into your operations today? PANELISTS: Lorraine Twigg, Vice President Indirect Sales, Syniverse Mike Blanchard, Senior Director and Head of Global Customer Intelligence Practice, SAS CATEGORIES: CPaaS LANGUAGE: English Request Access Conozca cómo HP conecta clientes creando espacios virtuales con una estrategia de CPaaS MMA Impact Journey Mexico 2020 es un evento organizado por MMA Global, con el objetivo de discutir nuevas estrategias de engament y customer journet, en varios sectores de la industria. El evento cuenta con la participación de los mas grandes lideres de Marketing, Innovación y Tecnología, quienes debatirán sobre las nuevas estrategias que diseñarán el futuro postpandemico. PANELISTS: Marcelo Giuggiolloni Senior Business Development, Syniverse CATEGORIES: CPaaS LANGUAGE: Español Solicitar Acceso IoT Roaming Operations Evolution - Roaming Management Services and the Impact of IoT and BCE Watch this recent CCA webinar replay on Syniverse Roaming Operations Evolution, an offering that can resolve revenue leakage, reduce costs, and uncover new potential revenue opportunities. PANELISTS: Ted Boggs, Senior Carrier Services Director Alex Bauza, Service Solutions Architect Dana Zimmerman, Senior Business Development Executive CATEGORIES: IoT LANGUAGE: English Request Access Monetizing IoT Globally - Mapping the Journey from IoT Roaming to Revenue Growth Watch this recent Syniverse/Total Telecom webinar replay as we explore how Mobile Operators can monetize their IoT offerings, improve efficiency, deliver innovative commercial models and build new revenue streams. PANELIST: Douwe van der Heij Product Management, Syniverse CATEGORIES: IoT LANGUAGE: English Request Access Everything in Transit Mapping the Customer Journey from Roaming to Revenue Growth Syniverse experts discussed new ways to generate revenue throughout the customer journey, by monetizing IoT use cases spurred by the emergence of private networks and 5G technology. Additionally, the group discussed the significant industry impact of the IoT’s rapidly-accelerating ability to communicate, exchange data, and much more, leaving attendees with a clear view of how rural carriers can benefit from this increased connectivity, establish new customer use cases and increase profits. PANELISTS: John Merchant Senior Director of Emerging Wireless, Syniverse Kishore Korimilli Product Management Director Senior Director, Syniverse Douwe van der Heij Product Management, Syniverse CATEGORIES: IoT LANGUAGE: English Request Access IT Pros Weigh in on IoT’s Role in Transforming Enterprises IoT is becoming a key element of digital transformation for enterprises. After polling more than 200 top IT professionals on the topic, we have some interesting findings to share with you in our upcoming webinar. PANELISTS: David Hassman Vice President of Strategy, Syniverse Dan Klaeren Senior Product Management Director, Syniverse CATEGORIES: IoT LANGUAGE: English Request Access MOBILE MESSAGING Webinar Replay: MEF The Future of Messaging and Customer Experience In this session, the focus was on the evolution of business messaging, including CPaaS, bots, omnichannel, virtual customer care agents, self-service and the arrival of person-to-business messaging. In addition to these topics, during the webinar, Jeff Bak, Vice President of Product Management at Syniverse, joins Tim Green, Features Editor at MEF, and Bryan Yag, Global Retail and eCommerce Strategy Manager at UPS, to drill into customer experience and the role of mobile messaging for UPS' business. PANELISTS: Jeff Bak, Vice President of Product Management Tim Green, Features Editor at MEF Bryan Yag, Global Retail and eCommerce Strategy Manager at UPS CATEGORY: Mobile Messaging Language: English Request Access Webinar Replay: Recompensas Digitais e SMS: saiba como isso pode mudar a sua estratégia de engajamento. MMA Impact Journey Brasil 2020 é um evento organizado pela MMA Global, com o objetivo de discutir novas estratégias para engajamento e jornada dos clientes, em vários setores da indústria. O evento conta com a participação dos maiores líderes de Marketing, Inovação e Tecnologia, que vão discutir novas estratégias que irão desenhar o futuro pós-pandemia. Vinicius Cerqueira, diretor de Vendas da Syniverse, vai apresentar ao lado de Luis Bruno, diretor de Marketing da Minutrade, tópicos como: Fidelização e Recompensas no Brasil Experiência do Cliente Micro recompensas e Mobile Novas tecnologias: SMS verified e digital wallet O Palestrante: Vinícius Cerqueira, Diretor de Vendas da Syniverse Luis Bruno, diretor de Marketing da Minutrade CATEGORIA: Mobile Messaging LÍNGUA: Portuguese Solicitar Acesso Webinar Replay: Comunicaciones Efectivas para la Reincorporación Laboral Las Empresas tienen la responsabilidad de priorizar la salud de la fuerza de trabajo, como así también velar por el bienestar colectivo de todos los empleados y de la comunidad con el fin de no dispersar el contagio. En este Webinar, desarrollaremos las estrategias para incrementar la eficiencia de la comunicación con los colaboradores en tiempos del Covid, a través de los dispositivos móviles. PANELISTS: Marcelo Giuggiolloni - Syniverse José Fernández Cueto - Digital Bold Sergio Lopez Rojas - Digital Bold CATEGORIES: Mobile Messaging LANGUAGE: Español Solicitar Acceso La banca y el e-commerce en tiempos de nueva normalidad Los desafíos que la epidemia COVID-19 representa para la sociedad y la economía global son enormes. Las instituciones financieras se adaptan elaborando estrategias para que sus clientes cuenten con herramientas para enfrentar la crisis. Accede a este webinar realizado junto a CPA Ferrere donde encontrará las mayores tendencias globales en e-commerce y estrategia de comunicación en la industria de banca mediante la utilización de una plataforma de comunicación como servicio. PANELISTS: Leonardo Saucedo - Vice President Sales - CALA Syniverse Bruno Gili - Socio - CPA Ferrere CATEGORIES: Mobile Messaging LANGUAGE: Español Solicitar Acceso Enhancing Customer Satisfaction (CSAT) in a Channel-Rich Environment through Mobile In a time of global uncertainty, contact centers are playing a more significant role to support businesses, but in today’s digital world, customers prefer multiple channels of engagement and the ability to choose the most convenient contact option on the go. In this webinar, discover practical use cases on how future-proof technologies can securely, quickly and effectively provide a better customer experience. PANELISTS: Mathias Muehlfelder Senior Director, Product Management CATEGORIES: Mobile Messaging LANGUAGE: English Request Access Webinar Replay: Omnichannel masterclass: Build experiences customers will love This omnichannel masterclass will empower viewers to create customer journeys and interactions that can flow across a range of contact channels. PANELISTS: Mathias Muehlfelder Senior Director, Product Management CATEGORY: Mobile Messaging LANGUAGE: English Request Access Como o varejo pode manter o ritmo de vendas na crise? Tenha um panorama completo dos principais comportamentos do consumidor brasileiro durante a pandemia de Covid-19 e veja como ações de fidelização podem trazer resultados efetivos em um dos momentos mais complexos dos últimos 50 anos. PAINELISTAS: Vinícius Cerqueira, Diretor de Vendas da Syniverse Fernando Gibotti, PhD, Fundador e CEO da GS Ciência do Consumo CATEGORIA: Mobile Messaging LÍNGUA: Portuguese Solicitar Acesso FINTECH AMERICAS TV - Para líderes y transformadores de la industria financiera Los líderes bancarios buscan los conocimientos, la orientación y las conexiones con sus pares para ayudarlos a comprender y gestionar la disrupción sin precedentes. Fintech Américas creó FATV para ayudar a reunir a líderes de toda la región para compartir ideas y mejores prácticas. Estuvimos presentes con el fin de seguir conectados, aprender y compartir ideas, experiencias y mejores prácticas sobre cómo navegar esta disrupción épica. También moderamos el Panel: “Cómo realizar Exitosamente la Reingeniería de tus Procesos de Negocios para Lograr la Transformación Digital”. PANELISTAS: Moderador: Pablo Mlikota, President Americas Region - Syniverse Speaker: Santiago Jarrin, Chief Digital Officer - Banco Pichincha Speaker: Javier Chacon, Gerente de Canales Digitales y Adquirencia - Promerica Speaker: Jaime Martínez, VPE de Negocios - Banesco CATEGORÍAS: Mobile Messaging LENGUAJE: Español Solicitar Acceso RCS Webinar replay: Take the experience of messaging to the next level with RCS At last, the power of Rich Communication Services (RCS) is here. This emerging technology promises to revolutionize text messaging and give brands the ability to connect with their customers like never before. PANELISTS: Mathias Muehlfelder Senior Director, Product Management CATEGORY: RCS LANGUAGE: English Request Access Roaming Webinar replay: Roaming Operations Evolution After the events of 2020, in which we saw the largest reduction in roaming revenue in recent history for carriers worldwide, ways to cut costs and keep services running and available for all customers, no matter the situation at hand, is at the forefront of everyone’s mind. In this webinar replay, Syniverse experts will demonstrate the benefits of Roaming Management Services through several key topics, including: BCE and 5G evolution The impact of the IoT Enabling MNOs to evolve The impact of COVID the ensuing recovery PANELISTS: Ted Boggs, Senior Carrier Services Director Anna Gussmann, Senior Director, Customer Products and Industry Relations Alex Bauza, Service Solutions Architect Dana Zimmerman, Senior Business Development Executive CATEGORY: Roaming LANGUAGE: English Request Access Call Syniverse +1 (813) 637-5000 Customer Support +1 (800) 892-2888 U.S. and Canada (Toll Free) +1 (813) 233-7860 Outside U.S. and Canada (Toll Free) Ethics and Compliance +1 (800) 461-9330 U.S. and Canada (Toll Free) For international calls outside the US and Canada, visit https://tinyurl.com/Syniverse-Helpline. Products & Services Consumer Mobile Marketing & Customer Experience Mobile Network Operator Solutions IoT and Emerging Wireless Mobile Security Outsourcing and Consulting About About Careers Channel Partners Corporate Responsibility Ethics and Compliance Leadership Locations News and Events Portals and Platforms Data Clearing Developer Community Messaging Portal MySyniverse One1Clear Portal Documents Symphony Europe Symphony North America Insights Our Insights Syniverse Blog © 2021 Syniverse Technologies LLC All Rights Reserved Legal GDPR Privacy Legal Process Cookie Policy Compliance Code of Business Conduct Site Map Ethics Hotline Syniverse Data Privacy Notice Terms and Conditions