Products Solutions Services Resources Company Developers Partners Contact Free trial Login Indiana Department of Child Services Questions? Ask an expert. HomeResourcesCase studies Indiana Department of Child Services (INDCS) Indiana Department of Child Services builds a single view of every child in need Watch now 2 min 21 sec 79% reduction in costs8 hours to launch COVID-19 solution100% case compliance Challenge Streamlining the child services journey for health and wellbeing The Indiana Department of Child Services’ (INDCS) mission is to collaborate with federal, state, and community partners to provide child support services and protect children from abuse and neglect. INDCS researches cases, evaluates applications, and organizes foster care — managing more than a quarter million child cases per year, each of which require the collaboration of over 4,000 staff members. In order to continue providing best-in-class services to the children who are at the heart of its mission, INDCS needed to digitize its processes to scale with the case volume, streamline staff member collaboration, and improve the entire child services journey. Objectives Delivering the right services to the right child quickly INDCS set out to achieve the following objectives: Modernizing legacy systems and implementing a national electronic system to exchange case data with courts, families, and other state agencies Creating a single view of the over 20,000 children in its care in order to improve placement decisions, provide foster parents with real-time information, and more Ensuring caseworker and child health safety by creating a comprehensive view of health data in response to COVID-19 Solution Connecting systems to build a single view of every child in need Sharing data across state lines with a national electronic system To start, INDCS set out to launch the National Electronic Interstate Compact Enterprise (NEICE) — an electronic system that enables caseworkers to securely share case data in near-real-time in order to place children across state lines. However, launching NEICE proved difficult. “Similar to other government agencies, we had critical data locked in a 10-year-old legacy database. This database crashed frequently — making it difficult to integrate with other systems,” said Kevin Jones, CIO, INDCS. To modernize its legacy database, INDCS went through a selection process and chose MuleSoft’s Anypoint Platform and the Salesforce Platform. With MuleSoft, INDCS began securely migrating case data from its legacy database into Salesforce. Using APIs, INDCS unlocked case data from its legacy database and decoupled the data from downstream systems — making it easy to migrate to Salesforce, while also extending the life of its legacy database. The team also integrated Salesforce and IBM Watson using the NEICE and INDCS Salesforce APIs. INDCS became the first state agency in the country to support NEICE requirements. By launching NEICE, the INDCS team modernized its legacy database, improved processes, and streamlined cross-state communication — enabling real-time case transfers between states. Today, caseworkers can easily share immunization records, medical history, and other critical data with state agencies, courts, families, and more. Building a 360-degree view of every child in need with a digital portal For the second project, INDCS wanted to create a comprehensive view of each child’s records by building INvest, a new case management portal that replaced its existing custom-built system. The INDCS team built INvest on the FedRAMP-authorized Salesforce 360 Platform for Government. Anypoint Platform powers the portal via the Foster Care API, which pulls data from dental, immunization, health, and other records. INDCS then reused APIs from their first project and built the Person Sync API to surface child case information to the portal in real-time. Today, the portal provides secure access to critical child data for foster parents, caregivers, and caseworkers. Caseworkers can now create a case for every child, tag subject matter experts on specific questions or services, update case records with new information, and maintain visibility across the state. The INDCS team also integrated its invoicing system with INvest to pull transactions into each child’s case record in real-time — enabling caseworkers to issue child support payments and foster parents to collect them. “With MuleSoft and Salesforce, we’ve taken a strategic, platform approach that not only connects multiple systems across cities and countries, but also allows us to update fields as needed to capture new information,” said Jones. “This means that our caseworkers can focus on building a better childcare journey — ensuring the safety and well-being of every child.” Learn more about how INDCS uses Salesforce Combating COVID-19 and keeping people safe with a single view of health data When COVID-19 required offices to shut down, INDCS took swift action to protect caseworkers and the children under their care. To do so, INDCS needed data from the state’s Department of Health. And the data had to be available in real-time across the state’s 92 counties in order for INDCS to keep pace with the spread of the virus — “and ultimately, keep our kids safe,” said Jones. By reusing APIs built for previous projects — such as the Person Sync API — the INDCS team quickly integrated with Salesforce and Tableau to pull personal protective equipment (PPE) information, immunization records, and other data from the state’s Department of Health. In order to keep employees safe, INDCS also used Anypoint Platform to build an integration with Salesforce Maps — enabling the agency to visualize the number of cases per case worker by county. The team also added fields to track when employees come in and out of a building, what supplies are being used where, and more. “If we have a COVID-19 outbreak in one county we can quickly see how many cases we might need to transfer to a sister county, helping mitigate service disruption while keeping employees safe. Crucial capabilities in emergency scenarios,” said Jones. Results Becoming the gold standard for child services In partnership with MuleSoft and Salesforce, INDCS put itself in a better position to continue delivering on its mission to improve the health and wellbeing of children in need. After implementing the national electronic system, NEICE, the IT team witnessed a significant reduction in maintenance costs. Today, INDCS is the gold standard for other states thanks to the NEICE system. “We launched INvest much faster than we expected — in just two years, compared to the seven years we had originally allocated for a custom-built solution. We also launched at a fraction of the cost: 21% of the original project budget estimation.” Kevin Jones, CIO Indiana Department of Child Services Completion of surveys, questionnaires, and case reporting also jumped to a 100% compliance rate, compared to the 20-30% average compliance rate prior to INvest — demonstrating the impact of the automated, streamlined system with the broader team. And, due to the reusable APIs the team built, INDCS was able to launch its COVID-19 solution — which tracks everything from healthcare data to PPE availability — in a mere eight hours. “Thanks to MuleSoft, we were able to take control of our response to COVID-19. I am confident that we have the right foundation, reusable APIs, and platform in place to support our future mission-critical initiatives. Now, more than ever, we are ready for the unpredictable.” Industry Government Use case Legacy modernization, business automation, single view of customer Benefits Accelerated delivery, resilient operations, future-proof foundation Key product components Anypoint Exchange, API Manager, API Designer Download customer story Whitepaper Legacy modernization Make legacy systems your competitive advantage by using APIs to connect legacy and SaaS systems. Download whitepaper Keep exploring stories like this one State of Colorado connects Salesforce, internal systems, and others using APIs and launches a digital insurance marketplace in just six months. Read their story NSW Health Pathology delivers patient results to EHRs in 5 minutes and rolls out COVID-19 testing solution in just 2 weeks. Read their story Justice Systems brings scalable integration to its court case management application and implements it in over 600 courts. Read their story Related resources The value of APIs for business What is REST API design? API development best practices Recommended for you Connectivity benchmark report The application network How to design and manage APIs Watch now on demand Best practices for microservices API security best practices Anypoint Platform overview Sign up for our newsletter Developers Blog Terms Privacy Privacy Shield Cookie Consent Manager Contact 1-415-229-2009 MuleSoft provides a widely used integration platform for connecting applications, data, and devices in the cloud and on-premises. MuleSoft's Anypoint Platform™ is a unified, single solution for iPaaS and full lifecycle API management. Anypoint Platform, including CloudHub™ and Mule ESB™, is built on proven open-source software for fast and reliable on-premises and cloud integration without vendor lock-in. ©2021 MuleSoft LLC, a Salesforce company English Full site We use cookies to make your interactions with our website more meaningful. 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