Become a member to get 20% OFF and FREE SHIPPING!* Login/RegisterBecome a Member 0 WARRANTY & REPAIRS WARRANTY AND CONSUMER SERVICES ASSISTANCE HOURS OF OPERATION: 8:00 AM-4:00 PM MST TOLL FREE: (888) 775-9996 EXT. 1 EMAIL: warranty@fenixlighting.com Fenix Lighting US ATTN: Service Repair Center 161 Market Street Monticello, AR 71655 If you purchased your product outside of the United States, then please email us at international@fenixlighting.com TROUBLE SHOOTING VIDEO FOR MOST FENIX FLASHLIGHTS LIFETIME LIMITED WARRANTY Open Air Brands LLC, dba Fenix Lighting US, guarantees all Fenix products purchased from retailers to be made of first-class materials and therefore provides a lifetime warranty against any defects in material and workmanship. Excluded from warranty coverage is any damage to the exterior deemed reasonable wear and tear such as scratches and/or fading of color. In addition, the warranty does not apply to damage caused by abnormal or unreasonable use of any of the components. This includes use of unapproved batteries in Fenix products (see user manuals). This warranty is in place of all other warranties, including warranty of fitness for a particular purpose and warranty of merchantability and excludes any liability for incidental or consequential damages. REPAIRS If your Fenix product has a manufacturer’s defect covered by our warranty, we will either repair or replace it, at our option, without charge. Most damaged Fenix products not covered by the warranty can still be repaired. If repair costs and handling charges apply, you will be notified prior to any service. All warranty repairs or replacements are at the sole discretion of the Fenix Lighting US Authorized Repair Center and we reserve the right to refuse a request. MERCHANDISE RETURNS Merchandise may not be returned without the prior approval of Fenix Lighting US. Please contact customer service with any inquiries you have on products that were shipped in error or are found to be defective in workmanship and quality. Fenix Lighting US is not responsible for any product shipped to the Service Center for repairs without a Return Authorization. SUBMIT YOUR INFORMATION FOR WARRANTY AND REPAIR SUPPORT For U.S. customers only Name* First Last Email* Phone Address Street Address City Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Armed Forces Americas Armed Forces Europe Armed Forces Pacific State ZIP Code Which product are you having issues with? Serial Number (located on the head of your light) Where was product purchased? Problem with the product (please list a brief description of the issue with your light) Littleton, CO USA CUSTOMER SERVICE Hours: 8:00 am-4:00 pm MST Toll free: (888) 775-9996 Fax: (888) 775-9991 Email: customerservice@fenixlighting.com SUPPORT Customer Support Register Your Product Warranty & Repairs SUBMIT A TESTIMONIAL Hey Fenix Fans, tell us about your experiences with a Fenix light. Submit a Testimonial Ambassador Portal ©2021 Fenix Lighting LLC a division of Open Air Brands LLC. Specifications subject to change without notice. Privacy Statement | Terms & Conditions