Our commitment to you Customer service excellence Providing the very best customer care and service is central to everything we do – and defines our approach to business. With that in mind, our dedicated and UK-based team of customer service specialists are here to make sure you always receive the kind of fast and efficient response you’d expect from us. Loud and clear We don’t believe in mincing our words… that’s why we don’t use jargon or ‘business speak’ when we talk to customers. We prefer communication that is clear, accurate and easy to understand. kinex complaints – putting it right kinex is here to help – taking care of all your essential business services, leaving you free to get on with the important business of growing your company. In the rare event that something does go wrong, we’ll move quickly to investigate and to put it right, keeping you in the loop at every stage. Your feedback is really important to us too and we welcome ideas about how we can do things better. Talk to us We’re here to help…so if you do spot a problem or want to make a suggestion about the way we do things, drop us a line. See below for ways to get in touch with kinex complaints or suggestions. Customer Zone – login at www.kinex.co.uk/customerzone Email any complaint to service@kinex.co.uk Or you can follow the kinex complaints procedures below: Name * Email * Telephone * Service * Select an option Telecoms Energy Water Multiple How can we help * Our commitment to you Telecoms procedure Click the button below regarding issues for Telecoms, Broadband or Mobile. Find out more Energy procedure Click the button below regarding issues for Gas and Electricity. Find out more Water procedure Click the button below regarding issues for Water. Find out more Terms & Conditions T&Cs and Pricing Privacy Policy Acceptable Use Policy Cookie Policy Treating Customers Fairly Statement Treating Vulnerable Customers Fairly Policy Coronavirus and Critical Sectors Policy Complaints Our Commitment To You Complaints Procedures Telecoms Complaints Procedure Energy Complaints Procedure Water Complaints Procedure Contact us Head Office kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS Contact us Media enquiries Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.