This is B2C Europe Solutions Platforms What’s new Contact Get a quote EN Shipping Emre Vonk 2 minutes Last mile delivery: from warehouse to your customer’s house The difference between a positive customer experience and a return Due to the (technological) developments over the years, the purchasing behavior of consumers has changed. Not only is there a shift from offline to online shopping, but consumer expectations are also sky-high. Nowadays, consumers expect cheap and fast delivery, or rather, free delivery for their online purchase. Consumer expectations To live up to these expectations, e-commerce platforms need to find a way to improve their delivery efficiency and reduce logistics costs. A large part of the logistics costs come from the last mile delivery, also known as final mile delivery. That means in order to remain competitive with other online stores, your business must find a way to improve efficiency in this area. What is last mile delivery? Last mile delivery is the last part of the parcel journey before a product reaches the customer. It is regarded as one of the most challenging and expensive segments of the delivery process. Perfecting final mile delivery is critical to delivering a great customer experience. In other words, a good delivery is the difference between a positive customer experience and a return. But how exactly does a perfect final mile delivery work? Last mile delivery tracking Because customer expectations are so high today, you want to make sure they are met. Instead of the customer constantly wondering where his or her package is, you can proactively inform the customer with tracking information. By showing last mile delivery tracking through TrackYourParcel, your customers will always know where the package is! In this way, you not only meet the customer’s expectations, but you also relieve your customer service. Leaders in logistics of last mile delivery To optimise the last step of your parcel’s delivery journey, it is useful to work with an integration platform. By partnering with B2C Europe, you can use our platform by our carrier network and our data connections. This gives you access to all carriers throughout Europe, on numerous delivery management and e-commerce software platforms in one overview. This not only saves you time, but also money. View all blogs As a Marketing Coordinator, Emre is fully responsible for all in-house activities related to online marketing projects. Emre connects Marketing, Sales and IT on an international level. Together with the marketing team, he is committed to increase the brand awareness of B2C Europe and to create and ever stronger market position. Save on logistics costs and increase your turnover? Optimise your cross-border strategy and enter new e-commerce markets easily! Request a free consult Continue reading: Choosing a multi-carrier strategy is best for e-commerce logistics. Here’s why. How do you scale up your business while ensuring you provide the highest standard of shipping services? A multi-carrier strategy could be the answer. Read more Black Friday Cyber Monday 2021: tips for webshops With supply chain shortages and changing consumer behaviour, Black Friday Cyber Monday (BFCM) could be particularly stressful for online shops this year. As an entrepreneur, should you also want to participate in this trend, which has been on the rise in recent years? Read more Maersk completes the acquisition of B2C Europe Holding B.V. Maersk announced its intent to acquire B2C Europe on August 6th, 2021 and today it is announced that A.P. Moller – Maersk has completed the acquisition. Read more Stay tuned for the latest updates! Sign up By completing this form, you confirm that you agree to the storing of your personal data by B2C Europe as described in our privacy policy. This is B2C Europe Our story Carrier network Data connections Solutions All solutions International home delivery Collect Your Parcel ReturnYourParcel Customs clearance International e-fulfilment What’s new Blog Case studies White papers Platforms Our platforms Customer Pages TrackYourParcel Contact Business inquiries Questions about parcels Our locations Careers Customer login TrackYourParcel Follow us on Linkedin © 2001 – 2021 B2C Europe | Terms & Conditions | Privacy & GDPR Policy Chamber of Commerce: 51843307 | VAT: NL850196590B01 We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent. Cookie Settings Accept All