Skip to the content MENU / FREIGHT RAIL SERVICE / CUSTOMER SATISFACTION CUSTOMER SATISFACTION In short-line railroading, we believe close relationships are essential to thoroughly understanding customers’ service needs. To test this self perception, we engage a leading customer-satisfaction research firm to survey all customers of our subsidiary railroads worldwide. Response rates are excellent, and the good news is that customers continue to be more satisfied with G&W railroads than with the trucking industry or the railroad industry as a whole (see below). We are especially pleased that our highest rated attributes are “Commitment to safety” and “Professionalism” of personnel. We have plans in place in every one of our operating regions to ensure that we continue to meet and exceed that level of satisfaction in our next survey. Customer Success Stories Morning Star and California Northern Railroad Keep Food in Supply during Pandemic As restaurants closed and people ramped up food purchases to eat at home during the coronavirus pandemic, the logistics of foodstuff and grocery distribution became more complex. Genesee & Wyoming’s California Northern Railroad (CFNR) plays an important role in keeping store shelves and freezers stocked. VIEW CASE STUDY Previous Next GENESEE & WYOMING INC. Company About Leadership Customers Careers Community Suppliers News Contact Find a Railroad Services Freight Railroads Transloading Industrial Development Industrial Switching Railcar Repair Railcar Storage Port Operations © 2021 Genesee & Wyoming Inc. | Website by Fellowship. Privacy Policy | Sitemap

Skip to the content MENU / CUSTOMERS CUSTOMERS Customer Resources RailConnect Credit, Dimensional & Claim Forms eBOL & RCI Resources Customer Support Contacts G&W Services Freight Rail Service Transloading Industrial Development Railcar Storage Port Operations Railcar Repair Industrial Switching Customer Success Stories Customers Benefit from Kyle Railroad’s Railcar Storage during Pandemic COVID’s crippling impact on the economy forced many railcar owners to seek storage space at levels rarely seen – to the tune of 390,000 cars stored across North America’s rail-freight network by the end of March 2020. Determined to make the best of an unprecedented situation and support its customers, G&W’s Kyle Railroad (KYLE) devised a plan that leveraged its 550-mile footprint across Kansas and eastern Colorado to satisfy the demand and help keep the rail industry’s network fluid. VIEW CASE STUDY Previous Next GENESEE & WYOMING INC. Company About Leadership Customers Careers Community Suppliers News Contact Find a Railroad Services Freight Railroads Transloading Industrial Development Industrial Switching Railcar Repair Railcar Storage Port Operations © 2021 Genesee & Wyoming Inc. | Website by Fellowship. Privacy Policy | Sitemap