SPECIAL DAYS: EVEN MORE SPECIAL DISCOUNTS. Search SHIPPING INFORMATION At iKRIX we put all our efforts to provide flawless shipment to your address. We have selected only top partners to guarantee quality and time of shipment. Please note that our Express Delivery Service is available only in a limited number of countries. Shipping costs are calculated at checkout, after having selected your shipping address and before proceeding to payment. From time to time we offer promotional shipping rates: for details on these rates please refer to specific policies available in our promotional banners and newsletters. EXPECTED DELIVERY TIMES Delivery times begin one business day after your order is confirmed and ready for shipment: you will receive an e-mail containing your Tracking Number once your package has been shipped. Visit “My Order” page on your iKRIX account to check the most up-to-date status of your order. All services make deliveries between Monday and Friday 9am-5pm. EUROPEAN UNION Delivery within 3-5 working days* WORLDWIDE Delivery within 3-7 days* *Delivery times are to be used as a guide only; iKRIX cannot be held responsible for delays due to customs clearance or courier’s fault. However, we will take care of any inconvenience and always keep you updated on shipment status. DUTIES & TAXES Sales tax and duties are included in all prices on our website. You will not receive an additional bill from the courier. If you are ordering from within the European Union, import duties will not be applicable. For all other countries these are included at the checkout. If you have any questions please write to customercare@ikrix.com to submit an enquiry. RETURNS Your can return your order within 14 days from receiving it. The item(s) purchased must be returned complete (with the identification tag and the disposable seal still attached to the products ) and unused , in their original packaging as the latter is an integral part to the product, in iKRIX’s original packaging and must include all their components, labels, iKRIX tear resistant tag(s) and all accessories, if any. RETURN COSTS In the EU, returns are free. In case of returns from outside the EU, costs vary based on the country and customs duties and taxes. Our Customer Service will indicate the cost of your return in response to your return request or to a request for information. Please refer to the Returns and Refunds page and to our General Terms Conditions of Online Sale for all information and instructions. FREE RETURNS FAST SHIPPING CUSTOMER CARE CUSTOMER CARE customercare@ikrix.com Available Monday to Friday 9 am to 6 pm CET. +44 20 328 78 320 ikrix.customerservice ABOUT US The Company Help & Contact us Careers Terms & Conditions Privacy Policy Cookie Policy Orders and Delivery Return & Refunds FOLLOW US ON Sign up to our newsletter and receive 10% OFF your first purchase Women's Fashion Men's Fashion I agree that iKRIX uses my personal data to update me on new arrivals, promotions and customized marketing content (via e-mail and other channels of digital communication) as per our Privacy Policy SUBMIT iKRIX SpA - Via Gian Domenico Cassini n. 12/F/R, Genoa, Italy, +39 010 81 78 320 - VAT IT02225200993 - Economic and Administrative Index No. GE-470089 Copyright 2013-2021 - All rights reserved This site uses technical, analytical and profiling cookies, including those of third parties, to offer you a service in line with your preferences. By continuing to browse this site you agree to the use of cookies. For more information, please read the relating section. OK