venuehire@armouries.org.uk 0113 220 1990 Event Spaces Event Types The Team Venue Information Media Gallery & Tours Special offers Venue Information Royal Armouries Conferences & Events is committed to providing a service which is friendly, helpful and responsive to your needs. We demonstrate our commitment by way of our policy, which is our promise to you. Our Staff Our staff will be efficient, knowledgeable and helpful at all times – with enough staff to help customers on the telephones and in person. Our staff will not discriminate against any customer for their race, sex, disability, age, sexual orientation, religion or belief. We promise that our sales staff will return your call or respond to your e-mail within the same day or within 48 hours if your call or e-mail communication is made at the weekend. Our Event Managers will contact you by telephone to introduce themselves before your event. Staff are available, where practicable for appointments outside of ‘business’ hours. Our Accounts team will advise clients of balances outstanding at an early stage and welcome various methods to pay your balance; you choose the one that suits you. We will pay our suppliers according to our terms of business and aim to resolve queries quickly and efficiently. Our HR department will respond to all recruitment enquiries within five days and communicate clearly with outside parties and agencies. We will deal with internal customer matters without delay and communicate information appropriately. Continuous improvement Will we use information gathered from our “Function feedback” forms and “museum catering feedback” forms to improve our services and products in all business areas We will use the information from staff suggestion and feedback schemes, and meetings to improve our services to internal and external customers Event Delivery We will deliver your event on time as per the Event Contract. If things don’t go according to plan we will investigate any problems and respond to feedback or complaints made, either in writing or by telephone call by the appropriate level of senior management. Royal Armouries Conferences and Events. Royal Armouries Museum, Leeds, West Yorkshire, England LS10 1LT 0113 220 1990 venuehire@armouries.org.uk Company Registration No 2114954 | VAT No 466 4777 01 Event Spaces Event Types The Team Venue Information Media Gallery & Tours Contact Privacy Policy Cookie Policy Code of Conduct Royal Armouries Conferences & Events | All Rights Reserved. Privacy Policy | Cookie Policy