Your partner for UPS systems Contact: +49 (0) 8165 9458 0 Log in The Group Products service Support Press area Sources of supply Contact The TEC team The service team Rent TeleService Installation Maintenance contracts Replacement batteries RMA processing Contact service TeleService Remote assistance Telenetguard 24/7 The remote assistant The remote assistance includes a mode connection (mobile line or corresponding landline connection) between the uninterruptible power supplies installed at the customer and the Riello UPS customer service. In the event of an anomaly in your UPS, the customer service is automatically contacted, which analyzes the parameters sent and classifies the importance of the request, distinguishing between a real anomaly and a simple alarm, and at the same time sending the alarm to the customer by fax, email or SMS becomes. benefits With TeleNETGuard, our customer centers are able to intervene immediately, as the problem is already known. In this way, the time required to solve the problem is reduced, while the regular transmission of over 500 parameters from the UPS enables the prevention of any anomalies due to the aging of some electronic components. With this service, the UPS is monitored around the clock throughout the year. contacts request information Factory branches Riello Power Systems GmbH contacts Support Downloads service Customer portal Disclaimer Sitemap Conditions copyright imprint © Riello Power Systems GmbH - Member of the Riello Elettronica Group Web Agency