Toggle High Contrast Toggle Font size Get One, Give One Offer* Closest Clinic: VIP Petcare - Houston Help Center Thank you for visiting our help center. Most of your questions can be answered on our website or through our free veterinary helpline. We have listed our Top 4 Most Common Pet Parent Questions plus the quickest way to get assistance if you can’t find what you are looking for here. Appointments? No appointments. First come, first served. Walk-in Service Pet Records? Request your pet’s records. Get Records How Much Money? No office visit fees, plus upfront pricing. View Pricing Fill a Prescription? Visit our online store to fill your pet’s prescription. Login to Fill All FAQs Free PetIQ Veterinary Helpline Get real-time answers to general questions about your pet’s behavior or health. If you’re unsure if something requires a visit to the vet, we’ll help you decide. PetIQ Veterinary Helpline: 1-800-775-4519 Open seven days a week: 7 a.m. – 7 p.m. (coast to coast) Send Us Your Questions Fill out form below: Name Email Address Pet's Name Message Submit Still Need Help? We’re here to help if you have additional questions about our services. Current telephone wait times maybe longer due to increased call volume. For faster assistance, use the self-service features above or fill out the form. Standard form response times are within 24-48 hours. Customer Service: 1-800-427-7973 Open 7 days a week: 10 a.m.–7 p.m. EST EMERGENCIES: If your pet needs urgent medical care, please contact a local, full-service veterinary hospital or animal emergency room right away. Join Our Community Sign up for Promotions, Updates, Advice from our Veterinarians and more. REQUEST PET RECORDS FAQs HELP CENTER SERVICES & PRICING Veterinary Helpline Individual Services Service Packages Pet Wellness Plans ABOUT US Overview Our Standards of Care Careers PET ARTICLES Featured Articles All Articles PHARMACY Fill a Prescription Shop Products Find a Location Copyright ©2020-2021 PetIQ, LLC. All rights reserved. | Privacy Policy | Terms of Service Learn About Our Check-in Process To analyze the use, improve our websites, and inform you about our company on other websites, we would like to use cookies. If you agree, please click, "I consent to cookies". If you would like to select the cookies we can use, receive more detailed information, or make any changes to your preferences go to "Cookie Preferences". I consent to cookies Essential Cookies Only Cookie Preferences Privacy Policy Cookie Preferences