Boil Water Home/Residential/Boil Water CURRENT BOIL WATER NOTICES State and Federal water quality regulations require the public be properly notified of any situation that might jeopardize the safety of the public water supply. The most common notification is the “BOIL WATER ADVISORY”. These notices are generally issued when the water pressure serving customers has dropped enough that there is a concern outside contaminants may enter the water system or when water quality tests confirm positive test results for coliform or e coli bacteria. These notices may include the entire customer base, but are usually confined to a small group of customers who were affected by a localized main repair. Customers affected by a localized pressure drop or other issue will be notified of the boil water advisory affecting them either by direct contact or by written notice delivered to the property. The notice will have instructions on how to respond to the advisory and should answer most questions. The notice is required to remain in effect until two consecutive samples prove the water is free of any contamination. Each test requires 24 hours to complete, so 48 hours is usually the minimum time period for an advisory. If a system wide advisory is required notices will be sent to all local and regional news media outlets as well as appearing on Columbus City Utility and the City of Columbus website home pages. The documents below give guidelines and answer many common questions: ISDH GUIDE FOR RETAIL ESTABLISHMENTS CDC BOIL WATER ADVISORY GUIDANCE Quick Links PAY YOUR BILL FAQ BILL PAYMENT ASSISTANCE WATER QUALITY BILLING RATES BILLING CYCLES TRANSLATE English LOBBY & DRIVE-UP HOURS Monday-Friday Lobby Hours: 8:00am – 5:00pm Drive-Up Hours: 8:00am – 5:00pm COLUMBUS CITY UTILITIES 1111 McClure Road Columbus, IN 47201 Main Office (812) 372-8861 Automated Payment Line (812) 669-0343 QUICK LINKS Contact Us columbus.in.gov Sign Up For Emergency Alerts Indiana 811 – Call Before You Dig © 2021 Columbus City Utilities, Columbus, Indiana | Privacy Policy