Customize by ZIP Code Menu Search Free shipping on all orders over $35! The Scotts Return Policy For Lawn Food, Seed, and other Lawn Care Plan Products: If for any reason you, the end-user consumer, are not satisfied with the performance of your Scotts product, we will refund to you the purchase price or provide you with a replacement Scotts product. Please contact Customer Service at 1-888-270-3714 or email us. Proof of purchase will be required for refund or replacement. For the Gro Controller: Scotts will accept the return of units in like-new condition*, as determined within Scotts’ sole discretion, within 30 days of purchase. Returns must be accompanied by the original purchase receipt or the Scotts provided order number. The purchaser will bear all costs of shipping to return the unit to Scotts. Scotts will credit the purchaser their purchase price in the original form of payment. To get instructions on how to return a Scott's unit, please contact us at 1-888-270-3714 or email us at mygro-support@scotts.com. Scotts will only accept returns purchased directly from The Scotts Company. All other returns should be processed through the retailer at which the unit was purchased. *No visible marks or damage, all original parts, components, and inserts are included, the unit remains in original packaging. If Scotts determines that a returned unit is not in like-new condition, Scotts will ship the unit back to the purchaser. BACK TO TOP phone contact us Main navigation (US) SHOP LEARN PLAN PURPOSE Social Media Twitter YouTube Facebook Instagram Download Our App My Lawn App by Scotts helps simplify your lawn care. USCA Footer menu Check Order Status Return Policy Promotion Terms Conditions of Use Privacy Notice About Cookies About Interest Based Ads Do Not Sell My Personal Information Site Map Our Brands Investor Relations Careers Responsible Bug Disclosure Program © 2002-2021 The Scotts Company LLC. World rights reserved.