Sign up and save 0 Refund policy RETURNS ---- Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Some types of products cannot be returned. Items that cannot be returned: * Gift cards * Software * Ink and toner cartridges with unsealed packaging To make a return, you must show us a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only a partial refund is given: (if applicable) * Any item that is not in its original condition, is damaged, or has certain parts missing for reasons not due to an error on our part. * Any item that is returned more than 30 days after delivery. Refunds (if applicable) Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Late or missing refunds (if applicable) If you have not yet received your refund, please check your bank account again. Then contact the entity that issued your credit card, as there might be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@visionic.ca. Sale Items (if applicable) Only regular priced items can be refunded. Unfortunately, sale items are not refundable. Exchanges (if applicable) We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail at info@visionic.ca and send us your item to: 10750 boul Lacroix, St-Georges, QC, G5Y 1K3, Canada. Gifts If the returned item was identified as a gift at the time of purchase and was sent to you directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you. If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and he will know that you have returned the item. Shipping To return a product, you must mail it to: 10750 boul Lacroix, St-Georges, QC, G5Y 1K3, Canada. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item valued over $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We don't guarantee that we will receive your returned item. Free delivery - With the purchase of $ 750 or more - With the purchase of $ 75 or more within a radius of 75km Secure payment by credit card or Paypal Customer service Available Monday to Friday 8 a.m. to 5 p.m. Visit us in store 10750, boulevard Lacroix, Saint-Georges Since 1998, we are proud to share our passion for computers and to put it at the service of the people and businesses of Beauce. POLICIES Terms of use Refund policy Follow us We accept © Visionic informatique inc Electronic commerce powered by Shopify Cookies allow us to personalize content and ads, provide social media functionality, and analyze our traffic. We also share information about the use of our site with our social media, advertising and analytics partners, who may combine this with other information that you have provided to them or that they have collected during your use of their services. Accept