About Us PAGE NAV The Diocesan Health Facilities group, sponsored by the Roman Catholic Diocese of Fall River, is best known for its five Skilled Nursing and Rehab facilities located in Southeastern Massachusetts, which serve a total of 848 men and women of all ages. Additionally, we offer an innovative Community-based programs that supports independent living – EldersFirst, a geriatric healthcare consulting service designed to assist elders living at home. Throughout our system, we are committed to care that embraces the whole person, including their spiritual needs. Our skilled nursing facilities are accredited by the Joint Commission for the Accreditation of Healthcare Organizations, which is the nation's oldest and largest accrediting body. We accept a variety of insurances and private payment plans and are fully certified by Medicaid and Medicare. Mission Our mission is to provide extended care to the chronically ill and disabled, with special emphasis on the care of the frail elderly. In response to Christ’s teachings, we offer a full spectrum of care that meets the resident’s physical, spiritual, and emotional needs. Through care that cherishes the residents’ God-given humanity, dignity, and individuality, they are able to experience the ministry of Jesus Christ. This approach to resident care sets our services uniquely apart from those of many other extended care facilities. While always providing the highest caliber of health care, ours is a holistic environment that also: Recognizes spiritual and social needs along with physical and medical needs in those we serve Encourages the involvement of family members and significant others as part of the health care team Collaborates with residents, families, and physicians to create individualized care plans Assists residents in achieving their maximum levels of independent living, nurtures a home-like atmosphere Cherishes life as a gift that is meaningful, even in its final moments The compassionate example of the religious sisters who originally staffed our institutions lives on today, in employees who are committed, not only to their jobs but to a ministry of caring. We value both compassion and professionalism in our staff, and in response to these values, we actively support staff in both career development and in personal concerns. Without compromising our Christian roots and values, we maintain and reaffirm our responsibilities as leaders in the delivery of health care services to our region’s chronically ill and elderly populations. Management Located in Fall River, Massachusetts, the Diocesan Health Facilities Corporate Office provides full-time management, planning, and professional services throughout our system. Along with administration and key staff in each facility, our team works together to meet the changing health care needs of the communities we serve in Bristol County in Southeastern Massachusetts. Services coordinated by senior management at the Diocesan Health Facilities Office include: Human Resources/Support Services, including all employment issues and regulations relating to personnel in each home. Clinical Services, which oversees nursing services, rehabilitative therapies, therapeutic activities, nutritional, and social services staff. Fiscal Services, which coordinates business office staff in each facility and a staff of DHFO accountants and bookkeepers. Facility Operations, which coordinates maintenance, housekeeping, laundry services, renovation projects, and compliance with the Department of Public Health life safety codes. Additional professional services coordinated by the Diocesan Health Facilities’ staff include: Social Services Rehabilitative Services Nutritional Services Project Management Information Systems/Technology Safety & Security Planning Marketing Community Relations Purchasing Accounts Receivable Management Staff STAFF NAV Corporate Office (DHFO) Joanne Roque, RN, BSN, MS Chief Executive Officer (CEO) (Serving since 1989) Susan Caldwell, MBA Director of Operations (Serving since 1987) Peter Landry Director of Facility Development and Planning (Serving since 2001) Laura Mitchell, MBA Director of Finance (Serving since 2020) Catholic Memorial Home Lisa Cadime, RN, BSN, LNHA Administrator (Serving since 2005) Sherrie Souza, RN-BC, CDP Director of Nursing (DON) (Serving since 1979) Diane Santos, RN, MSN, CPEHR Assistant Director of Nursing (ADON) (Serving since 2003) Cory Souza Admissions Director (Serving since 2007) Monique Francisco Assistant Director of Nursing (ADON) Infection Control Practitioner Staff Development (Serving since 2012) Cyndie Mello Director of Human Resources (Serving since 2012) Lisa Grillo Business Office (Serving since 2016) Christopher Joncas, MD Medical Director (Serving since 1999) Madonna Manor Raymond McAndrews, LNHA Administrator (Serving since 2019) Melandie Karol, RN, BSN Director of Nursing (DON) (Serving since 2014) Shannon Shepardson Director of Admissions & Marketing (Serving since 2017) Lyn Anderson Human Resources Coordinator (Serving since 2016) Cindy Karshis Business Office (Serving since 2003) Harry Mayer, MD Medical Director (Serving since 2012) Marian Manor Jo-Ann Melchert Administrator (Serving since 2021) Eleanor Andrews, RN Director of Nursing (DON) (Serving since 2019) Kristie Venuto, LPN Admissions Director (Serving since 1998) Betsy Pinheiro Human Resources Coordinator (Serving since 2002) Elmer Holmes Business Office Assistant (Serving since 2016) James Hoye, MD Medical Director (Serving since 1994) Our Lady’s Haven John Rogers, LSW, CDP, LNHA Administrator (Serving since 1999) Laurie M. Kilkus-Whipp Director of Nursing (DON) (Serving since 2019) Maria Mello, LPN Admissions Director (Serving since 2001) Brenda Sousa Business Office (Serving since ) Curtis Mello, MD, MPH, FCCP Medical Director (Serving since 2002) Sacred Heart Home Jennifer Davis, MSW, LNHA Administrator (Serving since 2004) Christine M. Souza, RN, BSN Director of Nursing (DON) (Serving since 2004) Maria Mello, LPN Admissions Director (Serving since 2001) Bridget Sherrod Director of Consumer & Community Relations (Serving since 2017) Mary Anna Arruda Director of Human Resources (Serving since 1976) Denise Rego Business Office Specialist (Serving since 2019) Curtis Mello, MD, MPH, FCCP Medical Director (Serving since 2002) Diocesan Health Facilities Corporate Office 368 North Main Street Fall River, MA 02720-2499 Phone: 508-679-8154 | Fax: 508-679-1422 Newsletter SignUp EldersFirstBlogEventsApplyJobsVolunteerFAQsContact UsDonate Copyright © 2021 Diocesan Health Facilities | Powered by Brave River Solutions A A