toggle menu Read our advice to members during lockdown, or find out what to do if you're having trouble paying. Emergencies and supply outages Bulb Emergency Find out what to do if: you can smell gas or think there's a gas leak you've had a power cut or gas outage you have any other kind of emergency If you can smell gas or think there's a gas leak Go outside, then call the National Gas Emergency Service on 0800 111 999 to report a suspected gas leak. They'll advise you from there. Stay safe by following this advice: open your doors and windows so the gas can escape don't smoke or use matches or cigarette lighters don't turn light switches or anything electrical on or off, including mobile phones don't go into confined spaces, such as small cellars or attics if you can, turn off your gas supply at the meter and leave it switched off until you're sure it's safe to turn it back on again Don't go back inside until the National Gas Emergency Service have given you the all clear. Power cuts and gas outages There are some things to check first if you have: top up (prepay) meters that you top up with a key or card Smart Pay As You Go meters that you can top up in your Bulb account If you’ve had a power cut Call 105 to reach your local network operator. They should be able to tell you if there’s a problem in your area, and when it’ll be fixed. If you’ve lost power to part of your home, or your local network operator says your area isn’t affected by a power cut, it’s likely you’ve got a tripped fuse. We’ve got some advice for checking your fuse box and trip switches. If your gas has stopped working You should contact a Gas Safe registered engineer if either: there’s an error message on your boiler you have more than one gas appliance but not all of them have stopped working - for example, if your boiler is working but your gas hob isn’t You can find a local engineer on the Gas Safe Register. If there’s no error message on your boiler, and all your gas appliances have stopped working, get in touch with your network operator - they’ll be able to tell you if there’s a gas outage in your area. If there’s no outage in your area, and there’s nothing wrong with your boiler, get in touch and we’ll see if we can help. Get in touch if you have any other kind of emergency You can: call us on 0300 30 30 635 request an emergency callback email emergency@bulb.co.uk If you request a callback or email emergency@bulb.co.uk between 9am and 6pm, Monday to Friday, we'll reply within one hour. Getting in touch outside of working hours If you call us outside of working hours, including weekends and bank holidays, our phone lines will go through to our metering partners, who will help you in an emergency. If you email us at emergency@bulb.co.uk or request an emergency callback: during the week after 6pm, we'll reply by 10am the next working day on weekends or bank holidays, we'll reply to your message within one hour if it’s sent between 9am and 6pm, otherwise we’ll reply by 11am following day Was this article helpful? Related articles If you have a gas leak If you've had a power cut Finding your network operator Find Us Bulb 155 Bishopsgate London EC2M 3TQ Sitemap Home Our Energy Help Our Service Community Our Generators About Us Our Tariff Careers Press Terms & Privacy Sign In Business Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M 3TQ. Our VAT number is 214948301. Bulb Energy Ltd is licensed to supply electricity and gas by Ofgem. Chat with Bulb Bot