About Us What We Do Culture & People Careers News & Awards Contact EN CONTACT US E: info@milvik.se P: London Aviation House 125 Kingsway, London WC2B 6NH, UK Twitter LinkedIn Media enquiries directed to Michelle Lowery (PR and Communications Manager) E: michelle.lowery@milvik.se | M: Follow us: Twitter LinkedIn YouTube Privacy Policy Modern Slavery and Ethics BIMA (also registered as MILVIK AB) Aviation House 125 Kingsway, London WC2B 6NH © 2020

About Us What We Do Culture & People Careers News & Awards Contact EN OUR MODEL At BIMA we combine digital innovations with a human touch, through our agents and Doctors, to reach emerging market customers with vital insurance and health services. Partnerships Customer Experience Products Testimonials Partnerships We partner with mobile money providers, mobile operators and leading insurance underwriters. This means we can reach customers on channels they already use and with partners that they trust. “I have a very large family and was unable to work due to my swollen legs. As a mason I hardly made enough money and owed creditors up to 1,200 Ghana Cedi. I filed for a claim and received 1,800. I am very thankful.” Customer, AirtelTigo, Ghana Underwriters Customer experience We believe in making things simple for our customers. They sign up in minutes. With no paperwork and no hidden costs. We keep in touch with our customers through channels suited to their needs, including apps, SMS, IVR and social platforms, to educate them on how to stay registered, how to claim and how to speak to a doctor any time they need. Our customer approach Easy registration Customers can sign up by speaking on one of our 3,000 local agents, reaching us through our app or contacting us through Facebook, WhatsApp, Hotline and Viber. We adapt our channels to our customer needs. Easy Payment BIMA customers pay for their product with their phones, through prepaid airtime, postpaid monthly bills or through their mobile money wallet. When they pay for one month, they are covered for the next. Easy Claiming Claiming is also fast and easy, customers can contact BIMA on their preferred channel and be guided through the process – with no paperwork involved. We pay in 3 working days. Educating the consumer We build trust with our customers. They are accessing these services for the first time and it’s vital we help them understand the importance of taking care of their health, the need for insurance and how to use our products. Easy access to quality health advice We offer customers access to qualified doctors and enhanced health services at the touch of a button. We’ve also introduced health programmes for customers to manage their own health needs. We send weekly messages, through our consumer-facing app, covering topics selected by the customer, including women’s health and diabetes. Privacy Policy Modern Slavery and Ethics BIMA (also registered as MILVIK AB) Aviation House 125 Kingsway, London WC2B 6NH © 2020 We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT