Home | Contact | News | imprint Contact ARZ General Rechenzentrum GmbH Tschamlerstrasse 2, 6020 Innsbruck Grasbergergasse 13, 1030 Vienna Anton-Melzer-Str. 11, 6020 Innsbruck Rennweg 97-99, 1030 Vienna Telephone: +43 (0) 50 4009 - 0 Fax: Vienna: +43 (0) 50 4007 - 5505 Innsbruck: +43 (0) 50 4007 - 1382 ARZ News December 16, 2013 "BLUE WINGS" was yesterday - from now on there is "FORDELA" As of June 2013, the manufacturer of "Blue Wings" terminated the maintenance contract for our long-term payment transaction scanning software. In order to be able to continue to offer a scanning product for Austrian payment transactions that ensures that any future adjustment requirements are covered, we were forced to look for a new software solution. In an evaluation project carried out in 2012, the banking project team decided among four providers (Fordela - s-IT Solutions, Frontcollect - NAVENSIS, Papyrus Objects v7 - ISIS and Take Line - Schifer GmbH), which was developed by s-IT Solutions and included in the Austrian savings banks as well as the Erste Bank have been using the "Fordela" scanning software that has been used for several years as our new ZV scanning application. After extensive test workshops with the project banks and in addition to setting up the new infrastructures and the interfaces to the ARZ backend system (transfer of account data and supervisor data, transfer of images and booking data, etc.) in the ARZ, the pilot operation was launched on June 17, 2013 with Hypo Start Tyrol. The structure of the "Fordela" application differs significantly from the previous application "Blue Wings". In particular, the division into several clients and the field-by-field (as opposed to document-by-document) document processing require the user to rethink some processes. The modern mechanism of field-by-field processing enables efficient and ergonomic bulk processing of the documents. An example of this is the ultra-fast processing of numerical fields, in which the employee only makes corrections on the number pad. With its powerful post-processing tools, “Fordela” enables work steps that were previously unthinkable. As a special highlight, the following options are available to our customers with the new "Fordela" software: Subsequent removal or addition of orders from or in collectors If an individual receipt was accidentally scanned for a collector, it can be removed again and processed further as an individual receipt. In "Fordela" there is no need to scan again, which was previously necessary. If a receipt was accidentally not scanned into the collective receipt, it can be added to the collector at a later date. Mailing functionality for inquiries (including image copy) A template system offers the option of reading out the email address of the customer advisor (the client) from the system using mail templates and sending an inquiry email with automated support. Change of client for orders that were submitted to the wrong ARZ bank If a customer of an ARZ bank submits a receipt to a wrong (e.g. neighboring) bank from which the account-holding institution can be identified, this receipt can be scanned into the correct client pushed and edited there. Full SBP integration By taking over the client on the basis of the account card, the amount confirmation by the customer and the elimination of the signature verification due to the PIN authorization, the document throughput in "Fordela" can be optimized. Integration der Unterschriftsprobenprüfung Für Belege, die einer Unterschriftsprobenprüfung unterzogen werden sollen (über Parameter steuerbar), wird aus dem arctis DMS das zugehörige Unterschriftsprobenblatt geladen und dem Scanningmitarbeiter zum Vergleich mit dem Beleg vorgelegt. Kann die Entscheidung in "Fordela" nicht getroffen werden, so kann eine Prüfung in der arctis Disposition erfolgen. Evidenzhaltung von Belegen in Klärungspools Belege, die aufgrund fehlender Informationen nicht sofort verarbeitet werden können (z.B. wenn der Kunde vergessen hat den Betrag auszufüllen), können in einem Klärungspool evident gehalten werden, bis die nötige Information vom Kunden nachgereicht wird. Belege nach gewissen Kriterien einer Sonderbehandlung zuführen Über "Tracking-Regeln" können Belege, die gewissen Kriterien entsprechen, automatisch vom System ausgefiltert und einer Sonderbehandlung über einen Klärungspool zugeführt werden. Dies ermöglicht bei falsch bedruckten oder falsch abgegebenen Belegen, diese automatisch aus den zu verarbeitenden Belegen auszufiltern. In order to adequately prepare our self-processing banks for product use, the rollout team organized seven two-day workshops (five workshops in Vienna and two workshops in Innsbruck). The possibility of appropriate practical training in the new processes was thus ensured for two employees per bank. In order to enable a stress-free transition phase after the workshop, both applications "Fordela" and "BlueWings" are available in parallel for a period of two to three weeks. During this period, the newly acquired knowledge about "Fordela" can be passed on in-house. To give you an impression of how our workshop participants feel at the end of the second day of the course, we made a small survey: "Very practical training for a new, challenging PT program. Great functions for an optimized PT." (Martin Kulmer, VB Weiz) "The various clients of 'Fordela' are very clear and easy to use. This enables fast and efficient work. Since 'Fordela' is already in use in other banks, it is already a System that has been tested and optimized in payment transactions. " (Daniela Velagic) "The division into the various clients makes 'Fordela' a bit confusing at first glance, but the individual work steps are easier to understand. As soon as the new features have been internalized, it will also turn out that compared to 'Blue Wings', work is faster is possible." (Dietmar Holzer, VB Bad Hall) "Challenges are there to be mastered, and we will manage to switch to 'Fordela' too! First impression is positive!" (Rene Klanner, VB Bad Aussee) "Despite an enormous change in document processing, the functionality of the scanning program has been improved in my opinion. 'Fordela' has created new possibilities in payment transactions, for example changing clients, which enables cross-bank processing. " (Klaus Kroiss, VB Bad Aussee) Payment transactions in "Blue Wings" will be deactivated at the end of December 2013. (Receipt scanning remains active in "Blue Wings"). We are confident of being able to offer a stable, high-performance application with the "Fordela" software, the extended possibilities of which will certainly contribute to success. Eva Brunner Ing.Wilfried Permesser back © ARZ General Computing Center GmbH