Pentec Health Inc. Acquired by Wellspring Capital Management. Learn more. A note about COVID-19. Learn more. Receive unmatched care and customer service with your intrathecal pump therapy. If you are currently undergoing or are about to begin intrathecal (implanted) pump therapy, you should know that Pentec Health provides more than medication for pump refills. Our Registered Nurses are known throughout the healthcare field for their expertise, compassion and superior in-home patient care. You can also trust us to handle all aspects of the insurance and billing process to get your infusion therapy started. Support Services Count on us for personalized attention and 24/7 reliable support. Learn how we bring you peace of mind by dealing with your insurance company, preparing your medication and providing in-home nursing service for pump refills. Patient Support Contact Us We handle the insurance and billing so you can focus on health and healing. Our Patient Support Associates are experts in the billing of intrathecal pump therapy. They work directly with your doctor’s office to obtain all relevant documentation and have extensive experience and training in dealing with insurance companies in order to obtain authorization for your therapy. Pentec Health associates cut through red tape quickly to assist you with a smooth start of the intrathecal pump therapy you need. After receiving the referral from your doctor’s office, we will begin the approval and registration process. Have an insurance question? Call us Monday-Friday, 8-5pm at 800-223-4376. Intrathecal Drug Preparation Contact Us Pentec Health pharmacists and technicians are specially trained in preparing pump medications. These sterile medications are expertly prepared at our specialty compounding pharmacy to meet your individual needs. Sterile medications follow your doctor’s prescription. Lower medication doses, as compared to oral administration, may decrease side effects. Have an important question about your medication? Contact a Pharmacist 24/7 at 800-223-4376. Collaboration with Physicians Contact Us If you experience physical discomfort during transportation to your physician’s office or require frequent pump refills, you could benefit immensely from the convenience of our in-home intrathecal pump management services through our nursing team. Our nurses don’t replace your physician, but we act as an in-home extension of his or her office. Once we have secured coverage from your health plan, we will assign a professional nurse to you who will contact you and your doctor to determine a convenient date to begin in-home service. In case of an emergency, we will contact your physician to work closely with him or her. During the initial visit, a complete medical history and medication profile will be completed along with a physical examination which includes a pain or spasticity assessment . If your physician has elected for one of our nurses to refill your pump, our nurse will have all the necessary equipment and medication to perform your pump refill. Your nurse will provide you with a copy of the telemetry printout and 24/7 emergency contact information during every visit. Experiencing a health-related issue? Contact a Registered Nurse 24/7 at 800-223-4376. Patient safety is our top priority. If you have any complaints, concerns or suggestions on how we can better serve patients, please contact: Vice President of Nursing Services, Michelle Hiidel 800-223-4376 Joint Commission on Accreditation of Healthcare Organizations Division of Accreditation Operations Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181 1.800.994.6610 Email: complaint@jointcommission.org TDD Patient Newsletter Sign up for our free quarterly newsletter for our in-home patients. Learn about our pharmacy, read about the expertise of our Registered Nurses and discover how Pentec Health has improved the well-being of patients just like you! Contact us for assistance. Fill in this simple form for a prompt reply. You may also contact us directly. First name Last name Email address Telephone number Organization Interests Select Interests option Renal Targeted Drug Delivery Message RELATED INFORMATION Our Nursing Care Makes The Difference.Targeted Drug Delivery - PhysicianTargeted Drug Delivery Who We Are Press Privacy Policy HIPAA FAQ Careers Copyright © 2021 Pentec Health, All Rights Reserved CORPORATE HEADQUARTERS 50 Applied Bank Boulevard Glen Mills, PA 19342 P : (610) 494-8700 RENAL NUTRITION AND INTRATHECAL PUMPS 503A PHARMACIES (PA) 4 Creek Parkway Boothwyn, PA 19061 P : (800) 223-4376 F : (800) 355-1029 RENAL NUTRITION AND INTRATHECAL PUMPS 503A PHARMACIES (MA) 120 Forbes Boulevard, Suite 140 Mansfield, MA 02048 P : (855) 217-5541 F : (508) 261-7102