Customer Portal WHO WE ARE SOLUTIONS DATA CENTER CERTIFICATIONS WORK WITH US CONTACTS Regulations Regulations The CDLAN service charter CDLAN adopts this “ Service Charter ” (hereinafter referred to as the “Charter”) in order to ensure transparency in relations with its customers and the quality of the services offered. The Charter was drawn up in accordance with the provisions of the Council of Ministers' Directive of 27 January 1994, relating to the "Principles on the provision of public services" and in accordance with the directives referred to in the Resolutions of the Authority for Guarantees in Communications no. 179/03 / CSP, n. 131/06 / CSP and n. 244/08 / CSP. The Charter constitutes the basis of reference in the relations between CDLAN and the natural or legal persons, who use or ask to use telecommunications services accessible to the public (hereinafter referred to as "Customers"), since it indicates the quality parameters of the services offered, such as continuity, regularity and recovery times, which CDLAN undertakes to guarantee, allowing Customers to verify their '' actual implementation and providing useful information for the forwarding of proposals, requests for clarification and reports of disservice, or issues relating to the object, methods and costs of the service provided. YEAR 2021 Report form 131 06 CSP First Half YEAR 2020 Internet Services Quality Report Report form 131 06 CSP First Half Report form 131 06 CSP Second Half Report form 131 06 Annual CSP YEAR 2019 Internet Services Quality Report Report form 131 06 CSP First Half Report form 131 06 CSP Second Half Report form 131 06 Annual CSP YEAR 2018 Internet Services Quality Report Report form 131 06 CSP First Half Report form 131 06 CSP Second Half Report form 131 06 Annual CSP YEAR 2017 Internet Services Quality Report Report form 131 06 CSP First Half Report form 131 06 CSP Second Half Report form 131 06 Annual CSP YEAR 2016 Internet Services Quality Report Report form 131 06 CSP First Half Report form 131 06 CSP Second Half Report form 131 06 Annual CSP Attachment 6 Of 244-08-CSP ANNEX 6 Contacts Work with us Privacy & Cookies Legal Area Regulations Information on the use of the PEC +39 026706800 Via Caldera, 21, 20153, Milan, Italy © Copyright 2021 CDLAN Srl - Via Caldera, 21, 20153, Milan - Italy - VAT: 13064680153 - REA MI-1614446 - Unique Electronic Invoicing Code: A4707H7 - Share Capital: 115.000 € iv

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