Returns Simonetta Spa intends to guarantee complete customer satisfaction. If for any reason the customer is not satisfied with the order, or in the unfortunate event that products that do not comply with the requirements are delivered, pursuant to Art. 64 of Legislative Decree no. 206/2005, the Customer has the right to withdraw from the contract without any penalty and without necessarily specifying the reason within the term of fifteen (15) working days starting from the date of receipt of the Products, without prejudice to the provisions of the following paragraphs. The right of withdrawal can only be exercised by the customer or by the recipient of a possible gift. Simonetta Spa will reimburse the full cost of the products returned by the Customer unworn, unused and undamaged, as well as accompanied by the relative receipt / invoice. Simonetta Spa reserves the right to refuse the return of those Products that do not comply with the requirements referred to in the previous paragraph. Refunds will be made with the same payment method as for the purchase. Products purchased online cannot be refunded or returned to physical stores. Simonetta Spa will undertake to promptly reimburse the Customer no later than 14 days from the date of receipt of the written order for cancellation and return of the product. Simonetta Spa will send an e-mail notification once the refund has been made. The customer can exercise the right of withdrawal by sending a written communication to Simonetta Spa to the e-mail address info@simonetta.it indicating: - Name - Surname - The number of the order for which the right of withdrawal is to be exercised - The possible motivation The customer will then receive a communication from Simonetta Spa with the return authorization code. The customer must then necessarily transcribe this code on the pre-printed bulletin present in the package received. Returns of items purchased will not be accepted without following the above procedure. Conditions for the acceptance of the return To accept the return, Simonetta Spa will make sure that the product has not been used and that it has not suffered any type of damage. Returned products must be shipped within 15 working days from the date of delivery of the order in their original packaging or, if damaged, in packaging of equivalent size and strength. Simonetta Spa will refund the return only if all these conditions are met. Reimbursement In the event that you intend to withdraw from a purchase by requesting a full refund of the amount paid, once the goods have been received back, Simonetta Spa will re-credit the costs incurred by the customer in full, including shipping costs. In the event that you intend to withdraw by requesting a partial refund of the purchase (for example if you request the refund of only one item out of three purchased), then the company will refund the sum, but not including the shipping costs that will remain. at customer's charge. Product substitutions are not possible. The customer who needs it, can request a refund procedure and make the purchase again. Return shipping costs The shipping costs relating to the return are borne by Simonetta Spa only in the event that the customer makes the shipment by DHL carrier, using the pre-printed bulletin present in the package. The customer who intends to use the DHL carrier can contact the DHL office closest to his residence and agree on the methods of collection. If the customer wants to choose another carrier, the costs will be at his own expense. Simonetta spa is not responsible for any damage or theft suffered during a shipment by a carrier other than DHL. The return must be made from the country in which the product was shipped. Otherwise the shipping costs will be charged to the customer's credit card. Re-credit of the refund After Simonetta Spa has received the return and checked that all the requirements have been met, it will send an acceptance confirmation email to the customer. It will then re-credit the amount paid. When purchasing with a credit card, the time required to view the refund depends on the institution that issued the card. The value date of the re-credit will in any case be the same as the debit date. If the Customer wishes to modify or cancel the order presented, he must send an e-mail to info@simonetta.it within 24 hours from when it was made. Simonetta Spa will do everything possible to satisfy the customer's request. However, once the Product has been shipped, the order cannot be canceled or modified until the shipped goods have been returned to Simonetta Spa. In this case, reference is made to the procedure described in the previous paragraphs. SHOP Girl Shoes Accessories Ceremony Chantecler capsules Special Price SIMONETTA WORLD Company Profile Collections Store locator CUSTOMER CARE Contacts Reserved area Terms of sale Returns LEGAL AREA Privacy Policy Cookie Policy Simonetta Spa Children's Clothing Via San Marcello, 102 - 60035 Jesi (AN) Tel. +39 0731 2301 Fax +39 0731 2301 VAT number 00203290424 Share capital: € 2,900,000.00 REA: 69060 CREDITS Disclosure We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, also for other purposes as specified in the cookie policy . 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