rus / eng About us Services RASCOM network Technical support Technical support contacts company's news Press Information materials Answers on questions Partner news Contacts Promotions Technical support Technical support RASCOM offers technical services that can satisfy the most demanding customer requirements. Standard Maintenance includes: support of the quality characteristics of channels and paths at the level of norms that meet the requirements of Russian and international standards scheduled technical inspection of line-cable structures and telecommunication network equipment automatic monitoring of the state of the fiber-optic telecommunication network, including equipment of the last mile continuous automated control of the error rate along the channel or path without interruption of communication measuring the characteristics of the communication channel at the request of the client with a break in communication and the withdrawal of the channel from service technical assistance in connecting equipment to the RASCOM communication network, in the process of setting it up and changing the configuration departure of specialists in case of an emergency to the scene of the accident and elimination of its consequences within 6-8 hours from the moment of occurrence (365 days a year at any time of the day) RASCOM possesses the most modern, sometimes unique, control and measuring equipment. This allows the customer to provide, along with the standard maintenance, additional services for special measurements of the technical characteristics of SDH transmission systems and optical fibers. The ORION optical fiber automatic measurement system makes it possible to monitor the condition of both a fiber-optic cable on any part of the RASCOM backbone telecommunications network, and the client's optical fiber (subject to an additional agreement). Network Monitoring The use of intelligent tools for monitoring network equipment, including high-speed transmission systems, transit nodes and customer terminal equipment, allows: promptly respond to telecommunication network failures by redirecting call flows along alternative routes to provide remote control of the current state of the channel load; perform localization and troubleshooting remotely from a single control center If you have any questions related to the technical support of RASCOM services, you can always refer to the information posted on the specialized website of technical support for IP clients cli.rascom.ru , or get help from our technical specialists (tel. +7 (812) 702-25 -00). The control center is on duty around the clock. The duty shifts include specialists in SDH transmission systems and IP technologies. Telecom news © 2013-2018 RASCOM company. All rights reserved. Information from the site www.rascom.ru is the intellectual property of RASCOM CJSC and is protected by the laws of the Russian Federation. JSC "RASKOM" Address: 191119, St. Petersburg, nab. Obvodny Canal, 93A (Business Center "Neptune"). Phone: +7 (812) 702-2525 +7 (812) 303-9170 +7 (495) 956-0080 Fax: +7 (812) 702-2526 +7 (812) 303-9171 The information presented on the site is not a commercial offer, an offer agreement, etc. The company has the right to change the characteristics of the services indicated on the site at its discretion.