GENERAL SERVICE DEVELOPMENT IT OPERATIONS LOGISTICS PROJECT OFFICE REPORTING CONTACT EN CZ OUR MISSION IT Services should run like water from a tap, every moment of the day at constant quality This ambitious statement keeps our team focused. It helps us to monitor our services carefully and constantly improve our work in progress. Customer Life Cycle The whole Customer Life Cycle is facilitated, including the Order to Cash process. Service Delivery Support are based on efficient Service Levels and KPI’s. B-to-C IT & Business Support We offer B-to-C IT and business supporting services in 7 European countries. Our core competence is to integrate and manage business systems of our clients and interconnect them with third party systems.  Business Services Business Services we offer are used to support Digital To the Home services (via satellite), 3-Play Services (ISP, VoIP, and IPTV and OTV services). To support our clients we understand their business and pro-actively anticipate on what they need to meet their goals. We are constantly seeking for further optimization. Our team of experts know how to use IT and other support services can be used for our clients effectively and efficiently. E Zilly has offices located in the Netherlands in the Media City Hilversum and in the 2nd largest city in Czech republic, Ostrava. BUSINESS PARTNERS Service development SCRUM and Agile methods are used to quickly anticipate on new business demands. Software is developed on-site as well with near and off-shoring partners. Our business annalists work closely with Marketing & Sales of clients to design new campaigns and services. An efficient process supports business needs. We deliver solutions in close cooperation with our clients. Transparency on time and within budget. IT Operations Key business systems are best of breed systems for CRM, Billing, Web Portals, Call Center Support & Provisioning Operational services are monitored by regression tests. New services are tested end—to-end to secure proper usage. (Third Party) Systems are connected via an Enterprise Service Bus Regression tests are executed to proof good end-to-end service delivery. Monitoring of Key Business processes is done via an automated 24/7 monitoring process. Support Billing & Dunning processes for 6 brands serving over 3 million households. Standardized Change, Problem & Incident procedures are used to secure business service continuity. An IT help desk support PC Desktop, LAN & Telephony services for 300 workplaces in 4 European countries. Logistics Taking care of just in time delivery for different B2C and B2B brands in 7 European countries from 3 warehouses in The Netherlands. Creating transport solutions for in- & outbound over road, sea and by air. Optimize stock management by forecast & delivery improvements. Offer Value Added Services like; return process (RMA), repacking, restocking, consolidation and refurbishing. Project office Facilitate and manage Project Office and project managers. Manage third parties contributions to projects. Manage time, costs, progress on behalf of clients. Cloud based tooling is used to manage multiple (inter) national project. QA is provided by periodical independent audits on key systems, projects and processes. Reporting Professional insights in the performance of the business based on KPI Reporting. Data warehouse services for Reporting and Data analysis. Database marketing support Marketing & Sales activities. List management support Marketing & Sales activities. Contact Feel free to contact us by any of the means below. NL E Zilly B.V. Jan van der Heijdenstraat 38 1221 EJ Hilversum The Netherlands Contact details: Phone: +31 (0)35 65 55 750 Fax: +31 (0)35 65 55 751 Email: info@ezilly.nl Other: Chamber of Commerce: 30153157 IBAN: NL65SNSB0948808659 BIC: SNSBNL2A VAT: NL807498117B01 CZ E Zilly CZ, s. r. o. Daliborova 419/11 709 00 Ostrava, Mariánské Hory Česká Republika Contact details: Phone: (+420) 595 694 570 Email: info@ezilly.cz Other: IČ: 29392811, DIČ: CZ29392811 Drop us a line We try to make everything as easy as possible. If you want to contact us, just fill in the form below and we will get back to you as soon as possible. Name: E-mail: Message: You can also contact us directly at info@ezilly.nl Copyright © 2012 - 2015 www.ezilly.nl. All rights reserved.