MAIN NAVIGATION Check your FICO® Score Contact us Home Industries Government Government Centralized debt collection and self-service improves the citizen journey. OVERVIEW Centralized Debt Collection and Self-Service: A Winning Combination for State Government Consumers expect the quality of experience they have with big tech and e-tail leaders from every organization, across the entire customer journey, including collections. They want a streamlined, convenient method of communication using their preferred channels, with one contact point. Managing delinquent accounts from a centralized database using digital self-serve meets these consumer expectations, eliminating gaps in the process, driving increased debt resolution. We modernized our operation. We had a legacy system that was 30 years old and replaced it with something that would meet our requirements now, walk us through the digital transformation, and grow with us into the future. ANTHONY FUGETT Central Collection Unit, State of Maryland EVENT MAY 10, 2022 – MAY 13, 2022 FICO World 2022 It's time to mark your calendar for the most business-critical event of 2022! FICO World returns to Florida for our best event yet, exploring the future of analytics-powered decision management. Register now Related products Learn more about how FICO solutions can drive better decisions and better results for your customers and your organization. FICO® Customer Communication Services Digital communication for origination and onboarding, fraud management, and debt collection. Explore FICO® Collection Score Accurately predict future delinquency of existing collection accounts – allowing you to make more informed, profitable decisions. Explore FICO® Collection Optimization Enhance collector performance and improve roll rates while balancing capacity and expenses. Explore View more Related resources Gain fresh ideas and new strategies for making better business decisions with in-depth thought leadership, solution insights, and customer success stories. EXECUTIVE BRIEF Better communication: success in a constrained collections environment Download now CASE STUDY Analytics Ramp Up Government Collections Success Download now PRESENTATION Electronic Document Exchange in Collections & Origination Download now EXECUTIVE BRIEF Using Predictive Analytics to Enhance Accounts Receivable Management Download now View more From the FICO Blog Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders. MAY 14, 2020 Successfully Navigating Debt Collection and Recovery for the Next Ten Years Read more MAY 14, 2020 Debt Collection and COVID-19: Why a Vision Matters Read more JUNE 30, 2020 Collections Post-Pandemic: Ramping up Collection Activities Read more Create a better citizen journey Improve the citizen journey with centralized digital debt collection for better debt resolution. Get started FOOTER MENU EN SOLUTIONS Decision Management and Optimization Customer Development Debt Collection and Recovery Fraud Protection and Compliance Scoring Solutions INDUSTRIES Banking Collection Agencies Energy & Utilities Government Health Care Insurance Manufacturing Retail & E-Commerce Telecommunications, Media and Entertainment Transportation COMPANY About Us Accessibility Careers Contact Us Corporate Responsibility Investors Legal Partners Privacy Policy Support Trust Center LEARN Blog Community Customer Advocacy Customer Stories Events and Webinars Glossary Newsroom Product Training Resource Center SOCIAL LinkedIn Twitter Facebook YouTube © FICO 2021. All Rights Reserved. | Sitemap Check your FICO® Score Contact us The FICO Data Privacy Policy explains FICO’s collection and use of cookies. Cookies help us remember your settings to provide you with a better browsing experience; allow us to assess, monitor, and improve the website’s performance; and enable our partners to advertise to you. You may disable the cookies by changing the settings in your browser, and you may tell us not to share your cookie data with third parties. By using this website, you consent to the use of cookies as described in the FICO Data Privacy Policy. Accept