Search Global · English Login Products Services Partners Blogs & Resources About us Careers Request a demo Services Maximize the value of your contact centre investment with Odigo services Align your cloud Contact Center as a Service (CCaaS) solution with your business goals by leveraging Odigo expertise in customer experience, IT, telecoms, integration and more. Combine visionary contact centre technology with expert strategy and implementation consulting Odigo doesn’t just deliver cutting-edge software. Our integration and customer experience consulting services help you leverage that software into an end-to-end solution that is ideal for your business. Technology expertise Seamlessly and rapidly unify your cloud contact center with your IT landscape thanks to Odigo Integration and Professional services. Odigo eXperience Services Build use cases, bots, agent coaching and CX strategies to deliver outstanding customer service. FEATURES Adopt the right contact center strategies for your business from day one Professional services Design the optimal configuration of Odigo CCaaS capabilities for your business needs and launch your new solution rapidly and efficiently to minimize time to value (TTV). Find out more Integration services Deploy a solution that is fully optimized for your information systems and customer context, and adopt the transition strategy that is right for your business. Find out more CX consulting Get expert support in planning, creating and maintaining customer experience excellence at the core of your cloud contact center solution. Find out more Customer Success Achieve rapid, seamless adoption of your Odigo CCaaS solution and continuous improvement with change management and customer success coaching. Find out more Odigo Academy Help your agents rapidly transition to your new contact center solution and build expert skills for the future. Find out more Support Ensure your contact centre can provide the highest level of service to your customers without disruption thanks to 24/7/365 support. Find out more EXPERT VOICE We pride ourselves on our ability to offer our clients expert services in every area of contact centre solutions, from planning to deployment to building valuable results over the long term. Our services leverage 20 years of experience delivering CCaaS solutions for over 200 clients in every sector. Philippe Graimon Design Authority Manager | Services & Operations at Odigo Odigo services driving business success Industry: Transport and Mobility Markets: Asia Europe Industry: Retail Markets: France Industry: Retail Markets: France Industry: Transport and Mobility Markets: Europe Industry: Healthcare Markets: Benelux Industry: Retail Markets: France Industry: Media & Entertainment Markets: France Industry: Retail Markets: Benelux France Industry: Retail Markets: France Industry: Public Sector Markets: France Industry: Automotive Markets: France Industry: Financial Services and Insurance Markets: France See all clients WHAT CLIENTS SAY ABOUT ODIGO Since we installed Odigo, our resolution rate has increased by 20%. Chantal Guilmain Digital and Client UX Director Mr. Bricolage Read the success story Hear what our client says AWARDS AND RECOGNITION The world’s leading analyst firms rank Odigo solutions highly Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row. Learn more Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report. Learn more GROWING PRESENCE A global CX leader with a growing presence Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success. As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX. Learn more about how Odigo services can help your business grow Achieve outstanding customer experience Leverage 20 years of contact center expertise Maximize return on investment Request a demo Products Omnichannel Automation Routing Artificial Intelligence Engagement Performance & Optimization Cloud Platform User Experience Services IT integration Services CX Consulting Customer Success Odigo Academy Professional Services Contact Center Support Partners Find a partner Become a partner Blog & Resources Blogs Events Webinars Success Stories Use Cases CX Glossary About us About Odigo Awards & Recognition Newsroom Clients Careers Contact Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world. Contact us Request a demo contact.us@odigo.com Paris, France Social media LinkedIn Twitter Instagram YouTube Login Global · English Site map Privacy Policy Cookies Terms of Use Legal All rights reserved 2021 Odigo