Menu Company Information © Ford Retail Registered Company Address: Ford Retail Ltd - 2 Charter Court, Newcomen Way, Colchester, Essex, CO4 9YA Registered In: United Kingdom – 191596 VAT Reg. No. 833053650 Ford Retail Group Ltd - 2 Charter Court, Newcomen Way, Colchester, Essex, CO4 9YA Registered In: United Kingdom – 950395 Quick Links: Home|About Us|Careers|News and Events|Contact Us Terms & Conditions|Privacy Policy|Site Map Slavery Statement|Gender Pay Gap Results Back To Top The cookie settings on this website are set to "allow all cookies". You can adjust your cookie settings at any time in your browser preferences. Find out more

Menu Ford Retail Customer Service Back Customer Service All Ford Retail, all our locations are staffed by people trained to the highest standards. We're dedicated to giving our customers the very best customer service, every day. In fact customer service is an absolute passion at Ford Retail. So much so that we have developed our own customer service training programme - Moments of Truth. Every employee has attended this training to receive either a Ford Retail Diploma, or in many cases, an NVQ in Customer Service. Moments of Truth is a real first for the retail motor industry and Ford Retail is the only company in the sector to be recognised and accredited by the Institute of Customer Service. Complaints Statistics In accordance with FCA regulations, here are our most recent complaints statistics. More Info How To Complain If you're not happy about your experience with TrustFord, find out how and where to complain. More Info PPA Awards Our purpose is to drive the standard in customer care and to be honest, positive, caring and enjoy what we do. More Info Company Information © Ford Retail Registered Company Address: Ford Retail Ltd - 2 Charter Court, Newcomen Way, Colchester, Essex, CO4 9YA Registered In: United Kingdom – 191596 VAT Reg. No. 833053650 Ford Retail Group Ltd - 2 Charter Court, Newcomen Way, Colchester, Essex, CO4 9YA Registered In: United Kingdom – 950395 Quick Links: Home|About Us|Careers|News and Events|Contact Us Terms & Conditions|Privacy Policy|Site Map Slavery Statement|Gender Pay Gap Results Back To Top The cookie settings on this website are set to "allow all cookies". You can adjust your cookie settings at any time in your browser preferences. Find out more