The website uses cookies. Details can be found on the Privacy Policy subpage Network info Shutdowns and failures at Enea Operator Failure report - 991 Enea Operator and our clients are equally concerned with the efficient removal of failures. That is why it is so important to provide the dispatcher with accurate information about the place of occurrence and the scope of the failure, available 24 hours a day, all days of the week. Failure reports are accepted around the clock, on all days of the week, by calling the toll-free number - 991 For customers from outside the Enea DSO area who want to obtain information about outages in our area, telephone number - +48/61 846 32 99 (connection fee according to the operator's price list). What to do in the event of a power failure? Switching off the electricity supply may be caused by the activation of safety devices in the home installation (fuses, RCDs) as well as a failure in the power supply network or by Enea Operator planned works *. Initially, the cause of the failure is determined by observing the neighboring houses (whether the lights are on in them), street lighting, or power supply control lamps in the switchboard. Lack of light in the area indicates damage to the power network and this fact should be reported to the emergency service at the telephone number - 991. However, if the network is powered, check in the switchboard whether the protection has not worked due to overload or short circuit in the installation. You also need to check the RCD. If, when you try to switch on, the protection reacts immediately, disconnect all receivers and try again. When the protections do not respond - we connect individual receivers one by one, and the activation of the protection when one of them is turned on indicates damage to this device. It may also happen that the pre-meter fuses, to which we do not have access, tripped. In such a situation, the energy emergency service should be notified. * Lack of power may also be caused by scheduled works (operational works, connection of new customers, etc.). Enea Operator informs about these works in advance through press announcements, on its website or otherwise distributed locally in a given area. For home For company Change of seller Network info About Enea Operator Who we are Identifying data Disclaimer privacy policy Cookies policy Regulations