AFTER SALES SERVICE GENUINE HOOVER SPARES & ACCESSORIES FLOORCARE AIR PURIFIER WASHING COOKING COOLING CARE + PROTECT ORDERING About Us Why Shop With Us Sitemap SUPPORT Delivery Information Finding Your Part Finding My Model Number Returns Procedure Make An Online Enquiry Address Details Contact Us Order Tracking INFO Terms & Conditions Safety Information Terms and Conditions Print Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.hooverspares.co.uk. Please read them carefully and print a copy for reference at the time you make an order. We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing. Manufacturer's names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly. These terms and conditions only cover www.hooverspares.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control. These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts. www.hooverspares.co.uk is a division of Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ, registered in England, No. 3004798, VAT Number GB 655 1290 41 in Great Britain, IE 981 802 8AL in the Republic of Ireland and FR 64 753 4048 05 in France. Site Use Policy Returns & Refunds Privacy Policy Connect Distribution Services Limited is registered as a Data Controller with the Data Protection Regulator, The Information Commissioner's Office. Our registration reference is Z8421875. Connect Distribution Services Limited only collect or use personal and other information relating to you for the purposes indicated in notifications with the Information Commissioner's Office and as detailed in this privacy policy in accordance with all applicable UK & International Laws. Why Connect Distribution Services Limited collect your information When Connect Distribution Services Limited collects and processes Personal Data it is conducted under the legal basis of performance of a contract to provide goods or services to you that you purchase. What information Connect Distribution Services Limited collects & how it is used Personal Information - When you place an order with Connect Distribution Services Limited, your name, e-mail address, home address, delivery address, your contact telephone numbers and payment details, which may include credit or debit card number, expiry date & security code are collected in order to authorise your payment, process and fulfil your orders and to notify you of your order status. Connect Distribution Services Limited may also use this information to carry out security checks which may involve sharing your personal information with credit reference agency Experian to help prevent fraudulent activity. Connect Distribution Services Limited may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services. If you have provided prior consent Connect Distribution Services Limited may also use your name and email address to send you special offers, updates and other promotions. Consent will be asked for at the point of order and should you decide to order over the phone our operators will also ask you for consent at the appropriate time and refer you to this privacy policy. Should you later wish to withdraw consent you may do so using the unsubscribe link in any email you receive from us or you may use our contact details to make this request. Tracking & Performance Data - To improve the design, to tailor content and in order to understand the buying behaviour of users, Connect Distribution Services Limited use cookies which are small text files containing tracking information which are stored on your computer's hard drive. If you set your browser to reject cookies you may be limiting your use of some areas of the website. Cookies hold the following information: A unique identification number in order to keep track of your order A unique reference number to help identify your order as a whole Product information Computer IP address Web Browser & version Page views & visit information To find out how to block the use of cookies, please refer to Connect Distribution Services Limited Cookie Policy. Please be aware however that blocking the use of cookies may prevent certain functions of our website from working. Other Information Pertaining to you - Connect Distribution Services Limited may collect other information from you such as any email messages you send to us, transcripts of any live chats you take part in and Connect Distribution Services Limited may also record any telephone conversations you may have for training, legal obligations, warranty and improvement purposes. Your consumer rights As a customer of Connect Distribution Services Limited you have several rights in relation to the processing of your personal information, these are: Right to Access - You may contact Connect Distribution Services Limited at any time to ask what information is held about you free of charge. Connect Distribution Services Limited are obliged to provide this to you without undue delay up to a maximum of 30 days. Depending on the initial request Connect Distribution Services Limited will issue a Subject Access Request (SAR) form in order to better and more quickly identify you and your records. Should Connect Distribution Services Limited require more than 30 days to process your request Connect Distribution Services Limited will contact you within the 30 day period and let you know. Right to accuracy - Connect Distribution Services Limited takes all necessary steps to ensure information collected is accurate, however should you believe or discover the information held about you is inaccurate you can contact us using the details in the Contact Us section below and ask us to correct it. Right to object - If you are not satisfied in any way with how Connect Distribution Services Limited is processing your information you may communicate using the details/methods provided in the Contact Us section and explain why you object. You may ask Connect Distribution Services Limited to restrict or completely stop processing your information. Dependent on the legal basis upon which we are processing it, if Connect Distribution Services Limited should not agree to this we will let you know together with the reason why. If you are still not satisfied with our response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section. Right to erasure - You may ask Connect Distribution Services Limited to remove all information that relates to you using the details listed in the Contact Us section. Dependent on the legal basis upon which your personal data is being processing should we not agree to this Connect Distribution Services Limited will let you know together with the reason why. If you are still not satisfied with the response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section. Right to Portability - You can ask Connect Distribution Services Limited to provide any information held about you to another organisation in a universally compatible format. Again you may make this request using the details shown in the Contact Us section. Contacting us You can exercise any of the rights listed above, this is known as a Data Subject Request (DSR) and should be made in writing by completing the form available as a PDF. This should be printed, completed, signed & returned to Connect Distribution Services Limited together with 2 forms of ID, one of which must include your address. Proofs of identity can include: Your full name and address Your Order Reference Number Birth Certificate Passport Driver's License Credit or debit card statement Utility bill Child benefit book Pension book Return this information to us by post: The Data Protection Office Connect Distribution Services Limited. Connect House Small Heath Business Park Talbot Way Birmingham B10 0HJ Alternatively you can email us using: dpo@connect-service.co.uk We recommend that postal communications are sent by Recorded Delivery, but this is not compulsory. We will process your request and respond to you no later than 30 days after receipt of your communication. Should you not be satisfied with Connect Distribution Services Limited decision you may of course escalate the matter to The Information Commissioners Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 Changes to our Privacy Policy Connect Distribution Services Limited may make changes every now and then to its privacy policy & terms & conditions, it is your responsibility to familiarise yourself with the latest versions prior to using our website and our services. We Are A Secure Site View Payment Methods Cookie Policy Low Prices We check our prices so you get a good deal Next Day UK Delivery You can shop until 9pm & still get your spares next day Genuine Spare Parts Always use genuine spare parts for your appliances ORDERING About Us Why Shop With Us Sitemap SUPPORT Delivery Information Make An Online Enquiry Contact Us Order Tracking INFO Terms & Conditions Privacy Policy Cookie Policy Cookie Settings Safety Information Powered by 4ourhouse © 2021 All rights reserved We Value Your Privacy We use small text files called cookies to give you the best experience on our website and help us show you relevant information. You can choose whether to manage these or allow them all. View Cookie Policy. Manage cookies ALLOW ALL