NEWS SUPPORT CAREER UPGRADE TO G5 ERP SYSTEM OPTIONS SERVICES REFERENCES CONTACT CLOUD Sorry, your browser does not support HTML5 video. SUPPORT Welcome to Monitor Support How can we help you? +46 650 766 03 support@monitorerp.com CONTACT US Courses/training sessions Book one of our consultants or support technicians News Read news and Changelogs. (Password protected) Support service Read more about us Support portal Manage your cases in our support portal CHANGES IN INTRASTAT Effective from January 2022, inclusive, a new EU regulation will come into effect for Intrastat. The new regulation gives the member states’ statistics authorities the task to exchange micro data about export with one another. New information to be reported to intrastat Effective from reporting month January 2022, inclusive, it will be mandatory to report two new items of data for all companies in the EU that report export to Intrastat: Country of origin VAT registration number (Partner ID) A further change is that all countries will use two-digit transaction types. Information how this will be handled in MONITOR G5/MONITOR G4 can be found here. FAQ What help can I get from Monitor Support? How long is the processing time? How do I prioritize a case? How and when can I contact the Support Center? Who works at the Support Center? Can I schedule an appointment with one of your support technicians? What does extended support and training mean? What is the required computer and network equipment to run MONITOR? How does GDPR work? Instructions & Manuals Are there more FAQs I can read? TRAINING SESSIONS Simplify your work by learning more about the available functions in MONITOR. Our consultants help you to use MONITOR in the best possible way and guide you in how to improve your processes. Our support technicians perform training sessions and help you with general questions about MONITOR. Company-based courses Our consultants can run courses on site at your company, and help you to use MONITOR in the best possible way. The training session is based on your needs. BOOK Distance courses A short training session via remote desktop where our consultants or support technicians deliver courses when it best suits your company. The training session is based on your needs. BOOK MONITOR ACADEMY With our e-learning platform, Monitor Academy, you get access to a lot of instructive courses for MONITOR G5. Our experts share their in-depth knowledge in a constantly expanding set of videos. READ MORE PERSONAL SUPPORT Our support technicians are ready to answer your questions via phone or email. The Support Center is open workdays from 06:00 to 17:00 (CET), except for Swedish holidays and the Friday after Ascension Day. Phone number when calling from abroad: Sweden: +46 650 766 03 Norway: +47 356 97 200 Denmark: +45 78 72 30 09 Poland: +48 22 300 31 42 Finland: +358 7 532 529 43 Malaysia: +60 437 178 13 China: +86 400 611 5016 Lithuania: +37 052 140 257 Estonia: +37 288 042 09 Germany: +49 40 874 062 72 Send email to: support@monitorerp.com CONNECT VIA REMOTE CONTROL SESSION The Company Our Business Concept About Us Working for Monitor Available Positions More of MONITOR Upgrade to G5 Monitor Academy Book a Consultant Purchase Options Partners Read More Media GDPR System Recommendations Quality management Cookies Contact Information Monitor ERP System AB Trädgårdsgatan 7 Box 264 • 824 26 Hudiksvall +46 650 766 00 info@monitor.se