My Charles White HOME ABOUT US OUR SERVICES OUR PORTAL NEWS FAQS REPORT A DEFECT CONTACT COMMITTED TO OUR COMMUNITY OUR TEAM TIMELINE VISION & VALUES The period of my ownership at Esk Bridge, Penicuik has been just less than a year but has been sufficient to appreciate the interest taken by, and professionalism of Property Managers, Charles White Limited. Their introduction to me on my taking up ownership, and their concluding of our arrangement has been dealt with very efficiently. Attention to the detailed care of the property under their management was unobtrusive. However, it was reassuring to find them taking appropriate action when attention was needed, or when their assistance was requested. I am pleased to take this opportunity to compliment Charles White Limited for their services during my period of ownership, and to thank them, and particularly their local Client Relationship Manager, Ashleigh Wilson, for their care of my interests. An Owner, Esk Bridge May I take this opportunity to thank you and all relevant staff at Charles White for all your help and services over the years. I have always felt great comfort in knowing that you were handling all matters pertaining to the property in the most efficient and reliable way. Especially as I was not myself living in the property and so was even more dependent on your management and supervision of the building on my behalf. You provide a superb service altogether. Letter from a Client “… I write on behalf of the owners … It was their unanimous decision to ask me to write to express our satisfaction with, and pleasure at, the positive manner and meticulous attention with which our property manager has carried out his responsibilities in the many roles since his appointment here. It is indeed our good fortune to have him as an advisor.” SI, Edinburgh Vision and Values Our Vision: To make a difference in the lives of our clients, team members and communities and to inspire others to do the same. Our Values: To reflect how we go about things, who we are and where we are increasingly aiming to be. Authentic We are consistently honest, truthful and candid with everyone We are self-aware and real, knowing clearly both our own contribution and that of each other We are quick to admit mistakes and put things right. Others- Centred We develop strong and trusting relationships by seeking what is right for clients and for each other. We make time to personally help others by first listening intently. We are generous and kind without looking for personal gain. Passionate We care intensely about providing the service we would expect. We inspire others as we continually seek excellence. We love what we do and we celebrate our wins together. Purposeful We are intentional about comprehending context and making plans prior to acting. We focus on great outcomes rather than processes. We demonstrate consistently strong performances so that we can be relied upon. Curious We are eager to understand ourselves, our clients, our suppliers and our market. We are open-minded with a constant desire to learn and grow. We re-imagine issues to discover practical solutions. cwl – making a difference Charles White Charles White Ltd provides block management services to residential property clients throughout Scotland and Northern Ireland. About Us About Us Vision & Values Our Services The Charles White Team Data Protection Vacancies Quick Links My Charles White Contact Us Report a Defect Client Charter Client Feedback Client Feedback (Northern Ireland) Staying Covid-19 Secure in 2020 Emergency Works Thresholds CCTV Policy Opening Hours 9.00am – 5.00pm Monday to Thursday 9.00am – 4:30pm Friday Charles White Limited & Charles White (N.I.) Limited are appointed representatives of Arthur J Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909. Registered office Citypoint, 65 Haymarket Terrace, Edinburgh, EH12 5HD 0131 447 8191 Charles White Ltd, Registered in Scotland, No 212674, VAT Registration No. 761 8849 85 Property Factor Registration Number PF000153 Also at: 3rd Floor Cathedral Chambers, 143 Royal Avenue, Belfast, BT1 1FH 02895 609995 Charles White (NI) Ltd, Registered in Scotland, No 385314, VAT Registration No. 109 739 982 Website by daysix