Need Support? HOME SOLUTIONS CUSTOMER STORIES NEWS ABOUT CONTACT US NEWS ARCHIVE 2014 2013 2012 6. MAY 2014 Intelecom adds Silent Monitoring and Enhanced Media Archive Functionality to Connect its Multichannel Cloud Contact Centre Intelecom Group AS, today announced the latest release of ... 5. FEB 2014 Latest release of Connect includes improved handling of Chat to increase agent effectiveness and customer satisfaction in contact centres. Intelecom Group AS has announced enhancements ... 22. NOV 2013 Intelecom, a provider of cloud-based contact centre solutions, today announced that Oxford Brookes University has deployed its flagship product Connect to support the institution’s IT ... 28. OCT 2013 Customers to benefit from one integrated contact centre solution based on Intelecom Connect and Verint Impact 360 Software Offering is available in one flexible cloud-based ... 28. OCT 2013 As the clocks go back we are once again reminded that winter is most definitely with us as the country is thrown into chaos with ... 24. OCT 2013 New features increase accessibility and mobility for proactive managementIntelecom Group AS has announced three significant enhancements to Connect, its flexible, multichannel cloud contact centre solution. ... 3. SEP 2013 Intelecom Group AS, a provider of cloud contact management technology, has added enhanced social media handling capabilities to Connect, its flexible, multichannel cloud contact centre ... 20. JUN 2013 Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Service Ltd (Ombudsman Services) has selected its contact management portal, Connect for the ... 29. JUL 2013 Intelecom Group AS, a provider of cloud contact management technology. has partnered with social media dialogue, content and management company SocialCee AS. The new partnership will ... 20. JAN 2013 Intelecom to attend IBM Connect 2013 27-31 January, Orlando, Florida, USA Visit Intelecom at IBM Connect 2013 Familiar – yet with a whole new twist. ... 20. JAN 2013 Intelecom UK, a provider of cloud contact management technology, today announced that it has been named winner of the “Better Business Results through Social Business in ... 20. FEB 2013 SAS, Scandinavia’s leading airline and winner of Europe’s most punctual airline three years in a row, has invested in cloud-based technology from Intelecom to create ... 20. MAY 2013 Intelecom Group strengthens its product portfolio within surveillance and management of telecommunications infrastructure through the acquisition of Intelinet AS. Intelinet will be integrated into Intelecom’s oil, ... 20. APR 2013 Intelecom responds to customer demand with two major enhancements that give agents faster and greater control in a contact centre environmentIntelecom Group AS, a provider of ... 15. MAR 2013 BVG-Airflo, one of the UK’s largest groups of independent specialist mail order companies, has selected Intelecom to manage up to 10,000 calls a day and ... 23. APR 2012 Intelecom, a provider of cloud-based contact centre solutions, today announced that Figleaves.com, the ultimate online destination for lingerie, loungewear and swimwear, is using its cloud-based ... 20. SEP 2012 Norway’s largest insurance company integrates new Facebook customer service channel into cloud-based contact centre from Intelecom If, the largest insurance company in the Nordic region, ... 20. NOV 2012 Intelecom Group AS, a provider of location independent communications technology has acquired Offshore Telecom AS, a Norwegian consultancy company with experience in onshore and offshore ... 20. MAR 2012 Veolia Water provides water services in the UK and is part of the world’s leading environmental services company, Veolia Environment. With over 2,000 people, the ... 20. OCT 2012 Intelecom Connect sees three major new enhancements… The inclusion of social media functionality, superior integration capabilities and a powerful administration tool. Intelecom Group AS, a ... 20. NOV 2012 Intelecom Group AS, a leading provider of hosted contact management technology, has announced the appointment of Klaas van der Leest as UK Managing Director. Effective ... 21. JAN 2012 Telephony and software integration has long been a bugbear in contact centres. Integrating customer relationship management (CRM) with social media and other important corporate systems ... 17. JAN 2012 Intelecom and IBM help IBM LotusLive users by adding voice functionality Intelecom, a provider of location independent network based contact centre solutions, today announced the ... 16. MAY 2012 Domino’s Pizza UK and Ireland is recognised as the leader in the fast-growing pizza delivery market. It holds the exclusive master franchise to own, operate ... 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