Visit LBX Tactical CARRIERS AND LBE PACKS AND BAGS POUCHES TRAINING AND RECREATION MERCH SALE SEARCH Search MY ACCOUNT Cart Warranty & Return Policy London Bridge Trading Company extends a lifetime warranty on our products against manufacturing and materials defects for the service lifetime of the product. This warranty applies when the product is used for the purpose intended and not against every day wear and tear, modifications and alterations, or improper use and care. Items cannot be returned more than 90 days after the date of purchase. Because of the critical nature of body armor, LBT cannot accept returns of body armor of any kind. We also cannot accept returns on custom manufactured items due to the inability to resell these items. The determination of whether or not a product will be repaired or replaced under this warranty will be on a case-by-case basis, and at the sole discretion of London Bridge Trading Company. Please note that business (LBT) to consumer (You) purchases are only covered when made directly with London Bridge Trading Company; purchasing second hand by eBay, a friend, etc, does not constitute a transfer of this warranty and will be handled on a case-by-case basis. (Please see the full text of the warranty here) As stated, returns or exchanges will be evaluated on a case-by-case basis. Customer is responsible for accuracy of the product order to include: revision, camouflage pattern, color and correct sizing for all orders. In most cases a 15% re-stocking fee will be applied to catalog or inventory items. A 25% restocking fee will be applied to custom orders if approved. Please call one of our sales representatives for an RMA number before returning any merchandise. Also, all orders that received free shipping by way of a promotion, or other offerings, must be returned at the customers expense. The shipping cost of any returns or exchanges remain the responsibility of the customer unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective. Telephone: Phone: 757-498-0207 x433 Toll Free: 800-229-0207 x433 Fax: 757-498-0059 Email: Return/Exchange Request Repair Request Customer Service/Sales questions Mail: 585 London Bridge Road Virginia Beach, VA 23454 Sign up for our Newsletter SUBSCRIBE Instagram YouTube Facebook ABOUT LBT About Us Code of Conduct USEFUL INFORMATION FAQ Color Chart Pricing Refunds, Returns, & Warranty Shipping Contact Us VIEW CATALOG Catalog Purchasing in large quantities? REQUEST A QUOTE © 2021 London Bridge Trading Inc. All Rights Reserved London Bridge Trading Company is an Equal Opportunity Employer Privacy Policy Terms of Use