MBTA Home Page Massachusetts BayTransportation Authority EN Menu HomePoliciesTitle VI Title VI Policies Title VI File a Discrimination Complaint Disparate Impact Policy Notice of Nondiscrimination Rights and Protections to Beneficiaries Federal “Title VI/Nondiscrimination” Protections The Massachusetts Bay Transportation Authority (MBTA) operates its programs, services, and activities in compliance with federal nondiscrimination laws including Title VI of the Civil Rights Act of 1964 (Title VI), the Civil Rights Restoration Act of 1987, and related statutes and regulations. Title VI prohibits discrimination in federally assisted programs and requires that no person in the United States of America shall, on the grounds of race, color, or national origin (including limited English proficiency), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving federal assistance. Related federal nondiscrimination laws administrated by the Federal Transit Administration prohibit discrimination on the basis of age, sex, and disability. These protected categories are contemplated within the MBTA Title VI Program consistent with federal interpretation and administration. Additionally, the MBTA provides meaningful access to its programs, services, and activities to individuals with limited English proficiency, in compliance with US Department of Transportation policy and guidance on federal Executive Order 13166. State Nondiscrimination Protections The MBTA also complies with the Massachusetts Public Accommodation Law, M.G.L. c 272 §§ 92a, 98, 98a, prohibiting making any distinction, discrimination, or restriction in admission to or treatment in a place of public accommodation based on race, color, religious creed, national origin, sex, sexual orientation, disability, or ancestry. Likewise, the MBTA complies with the Governor's Executive Order 526, section 4 requiring all programs, activities, and services provided, performed, licensed, chartered, funded, regulated, or contracted for by the state shall be conducted without unlawful discrimination based on race, color, age, gender, ethnicity, sexual orientation, gender identity or expression, religion, creed, ancestry, national origin, disability, veteran's status (including Vietnam-era veterans), or background. Contact Us Request Information To request additional information regarding Title VI and related federal and state nondiscrimination obligations, please contact: MBTA Office of Diversity and Civil Rights Title VI Unit 10 Park Plaza, Suite 3800 Boston, MA 02116 Phone: 857-368-8580 Fax: 617-222-3263 TTY: 711 Email: MBTACivilRights@mbta.com File a Complaint If your civil rights have been violated, you can file a complaint with the MBTA Office of Diversity and Civil Rights. Learn how to file a discrimination complaint Find Language Services The MBTA offers various services (such as translation assistance and interpretation) to customers in a range of languages. Learn about our language services Translations of Title VI Notice Download a PDF in your preferred language: Español (Spanish) Português do Brasil (Brazilian Portuguese) Português (Portuguese) Kreyòl Ayisyen (Haitian Creole) Français (French) Kabuverdianu (Cape Verdean) 汉语 (Simplified Chinese) 漢語 (Traditional Chinese) Tiếng Việt (Vietnamese) Русский (Russian) MBTA Title VI Triennial Reports 2017 2017 Title VI Report 2017 Title VI Report Appendices 2017 Appendix 2C, Community Engagement 2014 2014 Title VI Report 2014 Title VI Report Appendices 2014 Appendix G, Language Access Plan Transit Services Subway Bus Commuter Rail Ferry The RIDE Plan Your Journey Trip Planner Station Info Service Alerts Maps Destinations Riding the T Accessibility Parking Bikes Language Services Safety Fares & Passes Fares Overview Add Value to CharlieCard Reduced Fares Order Monthly Passes Institutional Sales About Us Leadership News & Updates Events Performance Careers Business Center Business Opportunities Developers Financials Innovation Engineering Design Standards Customer Support Contact Us Lost and Found Policies Request Public Records Civil Rights Follow Us Online MBTA Facebook MBTA Instagram MBTA Linkedin MBTA Twitter MBTA Youtube © Massachusetts Bay Transportation Authority, all rights reserved.