SP2C Home Presentation of SP2C Sector Join Contact Member area SP2C SP2C News Sector Study 2016-2017 EY and the Professional Union of Contact Centers (SP2C) publish the results of the new edition of the sector study dedicated to customer relationship outsourcing. Carried out among outsourcers who are members of the SP2C, the survey draws up an inventory of the sector, analyzing its organization, its functioning and identifying the drivers of its development […] Read more >> Sector watch Ethics and Digital HR Charter The SP2C is delighted to participate this Friday, April 20 in a co-construction workshop of the Ethical and Digital HR Charter, the project of which was drafted at the instigation of the CFE-CGC with the Lab RH, in collaboration with the CNIL , the Ministry of Labor, Employment, Vocational Training and Dialogue […] Read more >> Member of the front page b2s group b2s has developed its brand, its notoriety and its activity for almost 20 years by investing in the quality of service, innovation and its teams. b2s is positioned in the Premium segment of its market with a complete and omnichannel offer. Its strengths, values and culture of results explain our performance: the […] Read more >> A word from the President Ancré dans l’économie des services, le SP2C oeuvre pour le développement de meilleures pratiques en direction des parties prenantes : entreprises, territoires, salariés et clients. Participer aux côtés de nos clients à la création, au lancement ou au support de nouveaux produits et services. Assister leurs clients dans leur parcours de consommateurs. Faire reconnaître l’utilité sociale de notre secteur, véritable tremplin pour l’emploi, intégrateur de publics éloignés de l’emploi, sans qualification, capable d’assurer leur employabilité de façon progressive et sécurisée. Notre pays qui est le berceau de belles réussites internationales doit encore renforcer son exigence et son innovation en matière de relation client. Olivier GRONIER Président du SP2C Nos principaux adhérents Tous les adhérents 3 Media ACS BPS Acticall SAS Anteles Aquitel Armatis Auxerre Armatis Bourgogne Armatis Centre Armatis Nord Armatis Normandie Armatis-Lc arvato b2s b2s Aix b2s Chalon b2s Développement b2s Le mans b2s Paris b2s Strasbourg b2s Valenciennes Bluelink Call Center Factory Camaris Capdune CCA Courtage CCA International France CCA International SA Ceacom Centre de Relation Clientèle Européen Cometcom Factory Cometz Convers Coriolis Services COSEL CRM 02 CRM 03 Data Base Factory Euracom Groupe Acticall Lc Commercial Lc France Mail Order Factory OMIEN 2 Phonyr Sitel Socam Symphoning Téléperformance Tellis The Social Client Victoria Line Webhelp Caen Webhelp Compiègne Webhelp Fontenay Webhelp France Webhelp Gray Webhelp Montceau Webhelp Prestations Webhelp Saint Avold Webhelp Vitré Adresse 33 rue Galilée 75116 Paris France Pour nous joindre Fax. 01 77 56 65 54 E-mail. Click here Navigation Home Presentation of SP2C Sector Join Contact Member area Main members Armatis-lc Arvato b2s group BlueLink CCA International Convers Coriolis Euro Crm Acticall-Sitel Group Sitel Teleperformance Webhelp Legal Notice Terms of use Credits Partners AFRC Ethics GPS INRC Follow the SP2C LinkedIn Syndication RSS (Global) Copyright © 2018 SP2C - All rights reserved. ×