Language / 语言 +44 1277 635800 info@tanint.com Upload CV Login/Register About Us For Employers Knowledge Centre MEETINGS For Job Seekers Post Production Engineer JOB SEARCH Location: United Kingdom Salary: Type: Contract Start Date: ASAP Posted: 20 days ago Contact: Ross Stubbs Ross is looking for a Post Production Engineer to work a 3-month rolling contract in the UK with a leading telco company. Job Responsibilities: - Customer Issue handling - Receive, 1st Line calls, accurately record, investigate and where possible diagnose and resolve - If required escalate within the Post Production Engineering team whilst clearly communicating the situation with the stakeholders affected - Escalate to the Senior Post Production Engineers for technical guidance, where needed - Maintain records and logs of work done using the department service desk tools, on the installation, modification and repair of systems - Perform regular checks of systems, and undertake routine scheduled maintenance on supported technologies - Follow ITIL service management, with particular focus on Incident, Problem, Change Control and Configuration management policies and processes - Identify and track trends, ensuring resolutions are progressed and implemented following change control processes - Ensure resolution of complex issues are recorded and fed back to the support team in an agreed format and stored in an accessible location - Focus on customer service and customer quality GO BACK APPLY FOR THIS JOB Share APPLY FOR THIS JOB SHORTLIST Get similar jobs like these by email CREATE ALERT By submitting your details you agree to our T&C's Similar Jobs TECHNOLOGY Wifi Engineer Joe is looking for a Wifi Engineer to work in Basingstoke or Reading on a 6-month (initial) contract. You must have Aruba experience and be able to... READ MORE TECHNOLOGY 3G / 4G RF Optimization Engineer Ben is urgently looking for a 3G / 4G RF Optimization Engineer to work on a 3-month rolling contract based in South Africa (Cape Town). You will be... READ MORE TECHNOLOGY Technical Knowledge Leads Ross is looking for two Technical Knowledge Leads to work on 12-month contracts in Japan, Tokyo. You must speak English and Japanese (N2 Level). Te... READ MORE Contact Us Europe Americas Mexico Middle East Africa Asia Pacific Shenzen, Futian NEO Europe Tangent International Limited/Tangent International Group Plc 11 Woodbrook Crescent Billericay, Essex, CM12 0EQ United Kingdom email: info@tanint.com tel: +44 (0) 1277 635800 fax: +44 (0) 1277 633133 COMPANY POLICIES HOME SECTORS ABOUT US CLIENTS CANDIDATES All content copyrighted Tangent International © All rights reserved Recruitment Website by Volcanic