1-888-250-7747 CLIENT LOGIN About Why JCG Services Resources Contact Us PERFORMANCE TRACKER Gain complete clarity over your business Performance Tracker is the complete customer experience management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. An Indispensible Tool Our industry-leading Performance Tracker empowers you to run a more profitable business while helping you provide a better experience to your customers. Choose from any the following survey options: Funeral Home At-need Funeral Home Pre-need Low Cost Cremation Business Cemetery At-need Cemetery Pre-need Combination Accountability Management JCG Performance Tracker offers real-time contract and survey reports that pinpoint areas of strength and weakness while assessing your company’s sales efforts, customer satisfaction and overall performance. Benchmarking Filter by date range, company, location, region, arranger, and case type. With this level of visibility, you’ll know exactly where your company stands with regard to performance, customer satisfaction, and sales. Trend Spotting The industry’s case mix is shifting and average sales are changing. This means you need stay ahead of the curve by continually anticipating customer needs and understanding the trajectory of your business. Customer Experience Be able to reward your team for the outstanding customer service they provide. Gain key insights, and know how your families feel about the level of service and overall experience your business provides. 1234 A word from our clients Thank you for constructing a solid survey format that gives us true customer feedback. We use our survey data to evaluate and upgrade all of our team, but especially our administrative staff. The direct feedback from families along with the format you use gives us the ability to provide objective feedback during our performance appraisals and coaching. It is hard to argue with “what the family said”! Keep up the great work of pushing the profession to higher levels. – Jay Dodds Let’s start the conversation With a clear understanding of where the profession has been, and a compelling vision of where it’s going, we help our clients reach new levels of success. Let's talk about how we can do the same for you. Get In Touch Quick Links About Why JCG Services Helpful Resources Blog Testimonials Performance Tracker Get In Touch Contact Us 1-888-250-7747 Stay Tuned In Sign up for our Newsletter © 2021 Johnson Consulting Group | Terms & Conditions | Privacy Policy