Filter this site: I rent I'm a homeowner About us For tenants For homeowners Your community Find a home Building homes Care services Contact us Home Care services Tell us how we’re doing Tell us how we’re doing At Guinness Care, we make a difference by listening and responding to our customers’ needs. So that we can continue to deliver this quality of service, it’s important that you let us know how we’re doing. Whether you’d like to compliment us on our excellent service, or wish to raise a concern, we want to hear from you: Compliments – help us recognise our staff when they’ve gone above and beyond Suggestions – let us know if we could improve something for you Complaints – tell us if you have a concern about our service or staff Find out what to expect when you make a complaint. Send us your feedback Please note: This form is to provide feedback on care and support services only. If you have a general enquiry about care and support services please use this form, and to tell us about anything else you should complete this form. Tell us how we're doing This feedback is a:* Compliment Complaint Suggestion Your full name:* Address:* Telephone number: (So we can respond to you about your feedback) Email address: (So we can respond to you about your feedback) Your comments* (This text box has no limit on characters) Related links What to expect from us Great customer service is at the heart of what we do. We want to deliver reliable and consistent services and focus on the services that matter most to you. Contact Guinness Care Whether you want to speak to us about your care options or just need some advice, our friendly, experienced staff are here to help. In partnership with us For investors Building homes with us Gender pay report Legal and governance About Guinness What we do How we’re doing Our future plans Supporting dementia News and media Latest news Your community Press team Talk to us Call us or contact us online Make a complaint Our other sites Homes for sale Careers at Guinness Annual Review Our Privacy Notice About this site Site map Modern slavery statement Accessibility Statement Copyright © 2021 The Guinness Partnership Your cookie preferences We use necessary cookies to make our website work properly and enable core functionality. You can disable these in your browser settings, however the website may not work correctly. To get the best online experience we recommend that you use the ‘Accept all cookies’ button below. If you only wish us to use necessary cookies please click on the ‘Manage and save cookies’ button below and save your cookie preference. For more information or to change your settings at any time, please visit our page. Accept all cookies Manage & save cookies Select language ▼