Support Country Selector PRODUCTS SERVICES CAPABILITIES PERSPECTIVES PARTNERS ABOUT AVAYA Home Perspectives Unified Communications and Collaboration Why Indian Giant Tata Technologies Trusts Avaya Perspectives Insights on Today's Trends SUBSCRIBE ALL UNIFIED COMMUNICATIONS AND COLLABORATION CUSTOMER EXPERIENCE MANAGEMENT NETWORKING MIDMARKET CLOUD Why Indian Giant Tata Technologies Trusts Avaya Express Computer Pupal Dutta 10 Jun 2014 Topics: Case Study Tata Technologies, an engineering and design company, provides product lifecycle management, enterprise solutions, and manufacturing and product development IT services to Tier 1 automotive and aerospace OEMs and their suppliers. The company’s productivity was being hampered and the operational cost was spiralling every month, due to its complex calling procedures across multiple platforms. The different platforms/systems used in different territories, were unable to communicate with each other, and the lack of a conferencing facility on a single system led to the use of multiple different systems. What’s more, employees calling from home had to go through tedious reimbursement procedures. Read More: Computer Express CUSTOMER EXPERIENCE MANAGEMENT Avaya Aura Contact Center Helps UK Retailer Take Customer Experience to Next Level Case Study Contact Centers Customer Service 25 Apr 2014 AVAYA CONNECTED BLOG Case Study: Onshoring Elevates Customer Experience for Music Pioneer’s Credit Card Company Contact Centers Customer Service Case Study 26 Mar 2014 TELECOM & NETWORKING COMMUNICATIONS TODAY An Olympics for a Truly Hyper-Connected Generation Case Study Hybrid Cloud Mobile Networking Security Social Media Software-Defined Networking 16 Apr 2014 MOST POPULAR ARTICLES The Top 5 Emerging Technology Trends of 2014 8 Best Practices for Customer Experience Management Today The Top 5 Emerging Technology Trends of 2014 The Truth About IT Opex and Software Defined Networking 8 Best Practices for Customer Experience Management Today The 10 Things You Need to Know About Avaya Fabric Connect IP Video Surveillance: The Network is Critical Creating a Profitable Call Center Avaya Pushing Cloud-Based Unified Communications Creating a Profitable Call Center Search Articles: Go! SLIDESHARE View More LATEST NEWS: Avaya Fabric Networking Momentum Grows with New Customers Across the Globe QUICK LINKS NEWSROOM CAREERS SITEMAP TERMS OF USE PRIVACY COOKIES CONTACTS Avaya Inc., 4655 Great America Parkway Santa Clara, CA 95054-1233 USA © 2013-2014 Avaya Inc.