Microsoft Teams Solutions PBX Solutions Partners Resources About Us Contact Us FrontStage for Teams A Complete, Integrated Omni-Channel Cloud Contact Center delivered as a Managed Service Engage your Customers using their Preferred Communications Channels leveraging the power of Microsoft Teams. Enrich your Customer’s Experience Engage your customers throughout their entire journey – via voice and digital channels (chat, email, fax, SMS, email and social media) Empower your Agents FrontStage provides all of the tools required by your agents to interact with your customers quickly and efficiently Extend the Functionality of Microsoft Teams Native Teams integration delivers all interactions to the Teams app, eliminates the need for a separate call processing platform FrontStage Overview Designed to enhance your ability to engage with your customers, FrontStage offers intelligent routing and queuing for all communications channels. Deployed in Azure and natively integrated with Microsoft Teams, FrontStage meets your demanding business requirements today and as they continue to evolve in the future. Native Teams Agent App The intuitive desktop application empowers your Agents to engage with customers across all voice and digital communications channels, all natively within your Microsoft Teams environment. Native Teams Supervisor App The FrontStage Supervisor application delivers real time status of workgroups and agents, directly within Team, to ensure that performance metrics and customer service levels are achieved. Knowledge Base FrontStage includes an easy to build, simple to search knowledge base utility enabling agents to improve the timeliness and accuracy of responses to customer inquiries. Reporting Real-time and historical reporting modules are included as part of the base FrontStage System. Customers can easily modify existing reports or Create new reports with SQL Reporting Services or PowerBI. Key Benefits of FrontStage for Teams Phone System A Superior Customer Experience Deliver a consistent, superior customer experience across all communications channels – all within Teams Integrated Native Teams Application All customer interactions are routed directly into Teams using the FrontStage native Teams applications. Gain Valuable Actionable Insights Performance driven data and analytics enable organizations to optimize the customer journey. Ready to find out more about FrontStage for Microsoft Teams? Learn More Contact Us Altigen Communications, Inc. 670 N McCarthy Blvd, Suite 200, Milpitas, CA 95035 sales@altigen.com +1 408-597-9000 +1 408-597-9020 Blog Partner Spotlight – Gracon Services November 11, 2021 Tech Talk – What is CoreInteract? October 22, 2021 Altigen’s CoreInteract vs Teams Call Queues October 7, 2021 Solutions CoreInteract FrontStage for Teams CoreRoute CoreAttendant © 2020 Altigen Communications, Inc. Copyright by Altigen Communications, Inc. All rights reserved. Live Chat