 For you and your family  For you and your business  More Products  Home / News / Lawyers in Madrid Main keys for your online purchases this year November 12, 2021 Christmas is a time of many purchases, whether personal or for gifts to family and close friends. This year, like the previous one, online commerce continues to boom, although physical stores also receive, with all the necessary security measures, a greater number of customers during these weeks of the year. Submerged in the whirlwind of Christmas purchases and with some added benefits from some stores, such as discounts or extended return periods , we often forget, as consumers, to exercise our rights. Sometimes, whether due to haste or ignorance, we make the mistake of not claiming: a defective product, a damaged purchase, an order that never arrives ... Many may be the inconveniences that we find ourselves with. However, in the face of an irregularity, we must always exercise our rights. Likewise, if the purchase is online, we cannot forget that it is advisable to take additional precautions so that the purchase is safe and free of unpleasant surprises. We must remember that the rights and obligations of consumers They are regulated in Royal Legislative Decree 1/2007, of November 16, and as consumers, we always have rights, which do not change at any time of the year, much less because we are at Christmas and purchases are destined for gifts or to typical products of the season. This is so whether it is a physical store or an online sale: the rights of the users remain unchanged , which are guaranteed by the regulations of consumers and users. What to do in the absence of stocks In this specific year, we are presented with the shortage or lack of stock as a possible inconvenience for consumers due to the delay in receiving the product, especially if they wanted it for a specific date. In this way, from Legálitas, we recommend that the consumer: Request information on what date is estimated or set for the delivery of the product. In the event that they do not give us a specific delivery date, it is better to wait for the situation to normalize or buy a replacement product if possible. If the consumer accepts the purchase with information that there is no specific delivery date, the consumer will not be able to claim for the delay. Once the consumer has formalized the purchase of the product for a price, it cannot be changed or become more expensive. Avoid scams during your online purchases at Christmas En el caso de compras por Internet, estas provocan que se disparen los casos de estafa. Esta Navidad, presta especial atención a los ciberdelincuentes y las estafas que pretenden cometer a costa de nuestra necesidad de realizar compras online. Existen varios tipos, entre los cuales nos encontramos los siguientes: Puede ocurrir que algunos delincuentes ofrezcan en sus páginas de Internet productos a un precio mucho más económico. De esta forma, una vez que entramos en esta página web y hacemos la compra correspondiente, pueden ocurrir dos cosas: bien que nunca recibamos el producto en nuestro domicilio o bien que esos delincuentes utilicen los datos personales que nosotros les hemos facilitado, tales como los dígitos de nuestra tarjeta bancaria con el objetivo de poder apoderarse de ellos. Otro tipo de estafas que se dan con bastante frecuencia es el denominado farming. Consiste en que los ciberdelincuentes se aprovechen de la vulnerabilidad de una página web. Al acceder a la página web de un comercio, consiguen redirigir esta primera a una segunda web fraudulenta que finge pertenecer al mismo entorno. Así, conseguirán de nuevo extraer datos personales de los consumidores y utilizar sus datos bancarios. Si durante tus compras navideñas crees que estás ante una irregularidad y tienes dudas respecto a cómo ejercer tus derechos, o entras en algún tipo de páginas en las que sospeches que una estafa de esta índole está teniendo lugar, desde Legálitas recomendamos la ayuda de un abogado. De esta forma, te podrán informar de los pasos a seguir para minimizar daños y riesgos. Henar Hernández | abogada de Legálitas Referencias legales Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias.   Defendemos tus derechos Devoluciones de compras, facturas abusivas, bajas de servicio, compraventa de vehículos, cancelaciones de viajes... Contamos con un amplio equipo de abogados expertos. 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