Home Customer Service Claims / Contact Us Hastings Direct Contact Us Make a Claim If you wish to contact us regarding a claim, either as a policyholder, third party, solicitor, please contact our UK Claims Handling Agent, Hastings Insurance Services Limited, their details are: Address: Hastings Insurance Services Limited Conquest House Collington Avenue Bexhill-On-Sea TN39 3LW Call Us: 0844 800 4585 Email Us : motorclaims@hastingsdirect.com General Enquiries Address Advantage Insurance Company O Box 1429 Suite 6.04, 6th Floor, Madison, Midtown, Queensway, Gibraltar Email enquiries@advantage.com.gi For household claims: Refer to your policy documentation or your MyAccount details (call 0333 321 9861 if you do not have access to either of these) to determine whether you are insured with us. If you are, call: 0345 873 4429 Complaints If you wish to contact us regarding a complaint, either as a policyholder, third party or solicitor, please contact our UK Complaints Handling Agent, Hastings Insurance Services Limited, their details are: Address Hastings Insurance Service Limited Conquest House Collington Avenue Bexhill-On-Sea TN39 3LW Phone 0333 321 9677 Email customerrelations@hastingsdirect.com © Advantage Insurance Company Limited 2019