Products Solutions Support About Us Hikvision 5 Year Warranty Hikvision takes quality seriously and puts a lot of effort into ensuring our products are both innovative and reliable. We understand the importance of this, both for peace of mind and cost control, so we have developed extra levels of support for certain products lines: a new 5-year Warranty. Most of our products come with a standard 3-year warranty, but we know extra support on certain series is welcomed by customers. From 1 January 2020, these products have an extended warranty of five years in total (T&C's apply). This warranty also applies to purchases of these products going forward. Customers can see the products that qualify for the warranty in the chart below. It automatically applies from purchase, with no action required from customers. That means no registration, no administration and no hassle. They can simply enjoy enhanced support free of charge - leading to costs savings over the duration of a project. Products Group Category Line/Series Turbo HD Products Digital Video Recorders Ultra Series IP Products Network Camera DeepInView Series Panoramic Series Ultra Series Special Series *excludes Mini PanoVu PTZ Camera Ultra Series Special Series Thermal Products All Thermal Products *excludes Temperature Screening products Thermal Uncooled Micro bolometer Detector Network Video Recorders DeepinMind Series Ultra Series Non-Video Products Access Control Products All access Control Products *excludes Temperature Screening products Security Inspection Products Walk-through Metal Detector T&C's This website uses cookies to store info on your device. Cookies help our website work normally and show us how we can improve your user experience. By continuing to browse the site you are agreeing to our cookie policy and privacy policy. Manage Accept Contact Us About Us Company Profile Job Opportunities Corporate Governance Financial Report Cybersecurity Sustainability Contact Us Newsroom Blog Latest News Success Stories Press Mentions Quick Links Core Technologies Where To Buy Online Support CONTACT US Headquarters Hikvision Headquarters No.555 Qianmo Road, Binjiang District, Hangzhou 310051, China +86-571-8807-5998 © 2021 Hangzhou Hikvision Digital Technology Co., Ltd. All Rights Reserved.