DEMO NOW PRODUCTS SOLUTIONS SERVICES & SUPPORT PARTNERS EVENTS ABOUT US MORE INTELLIGENT AUTOMATION ENGINE Bringing Machine Learning to Your Everyday Work The lack of process and legacy tools are holding back enterprise productivity. The onslaught of more data and less time to parse through it is only making the problem worse. The Intelligent Automation Engine ushers in a new era of workplace productivity. Machine learning drives new levels of automation pushing machines to get work done smarter and faster. Now, data that you already have can be used to create finely‑tuned models that intelligently prioritize and route tasks across departments. You can find precise indicators of problems to prevent issues, benchmark your services, and predict performance. By combining intelligence with automated actions, you reduce costs dramatically and speed time‑to‑resolution. Your enterprise realizes game‑changing economics and works at lightspeed. Accurately Categorize and Route Tasks Apply machine learning algorithms to your own operational data. Use this predictive intelligence capability to create finely tuned models that automatically categorize and route thousands of incoming requests and alerts to the right teams, along with associated risks of action or inaction. Now, request resolution is accurate, fast, and efficient. READ BLOG Prevent Future Issues Using the anomaly detection capabilities, correlate thousands of events to identify patterns that are likely to result in a future outage or issue. Match incoming events with these patterns. Once matched, automatically initiate workflows and alerts to pre‑empt problems. By improving the signal‑to‑noise ratio for alerts, your experts spend less time investigating a deluge of alerts and more time preventing and resolving real problems. LEARN MORE Benchmark Against Your Industry Peers Analyze and optimize your service performance by comparing it against the industry’s largest, unbiased, and up‑to‑date benchmarks. Built on the Nonstop Cloud, these industry averages and trends are derived from anonymized data from over 12 million users and 8.4 billion monthly transactions. Use these benchmarks to not only track progress against your service delivery goals but to see how your organization’s performance stacks up against its industry peers. LEARN MORE Precisely Predict Performance Use performance analytics to assess when you are likely to meet or exceed service thresholds or KPIs. Avoid inaccurate projections by taking the guess work out of forecasting performance. The solution automatically analyzes your data profile and applies the best algorithm for the most accurate result. For example, your customer service department can accurately project the time it will take to reach a goal to reduce case volumes based on the current rate of resolution. LEARN MORE How the Intelligent Automation Engine Works CREATES ACCURATE PREDICTIVE MODELS The Intelligent Automation Engine applies machine learning algorithms to your own operational data to create accurate predictive models. 1 2 3 4 5 6 Learn the Advantages of Our Now Platform VIEW NOW PLATFORM Or explore our products Contact Us Careers Community Resource Center Terms of Use Privacy Statement Cookie Policy © 2017 ServiceNow. All rights reserved.