Who we are Help for families Get involved Parentline Donate Home Who we are About Children 1st Contact us How to make a complaint How to make a complaint If you feel unhappy with an experience you have had with Children 1st it is important that you tell us so we can make any improvements needed. What you can do Resolve it with the service If you have a concern, you can: speak to the staff involved speak to the manager of the service. If you are not happy with the response, or if you do not want to speak to staff or the manager directly, you can make a formal complaint. Make a formal complaint To make a formal complaint, write to: Chief Executive Children 1st 83 Whitehouse Loan Edinburgh EH9 1AT Email: hr@children1st.org.uk You may also complain to the Care Inspectorate: Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY View our Complaints Handling Policy. Children 1st 83 Whitehouse Loan Edinburgh EH9 1AT T: 0131 446 2300 F: 0131 446 2339 Registered Scottish charity number: SC 016092 Children 1st | © 2021 Contact details Contact us Where we work Historical records Jobs Publications For supporters Where your money goes What you can expect from us Our Fundraising Guarantee to you Gift Aid your donations Website details Terms and conditions Privacy policy Cookies Accessibility policy Legal statement Sitemap