MENU BOOK NOW Scroll Book With Confidence – 100% refund guarantee We want your booking experience and stay at any of our hotels and resorts to be as easy and as flexible as possible. With your convenience and current events in mind, we want to provide you with reassurance and confidence when booking with us. • For all direct bookings, you’ll not only get the Best Rate available but we are offering maximum flexibility. • For our Best Available rate you’ll get full flexibility and can cancel until 24 hours prior to arrival. • For Advance Purchase and prepaid packages you can change your arrival date or receive a full refund or gift voucher, providing you give at least 7 days’ notice. • Our *Covid19 Secure Cancellation policy provides further reassurance to pre-paid bookings. Should your circumstances change due to government guidelines, we will refund 100% on all prepaid bookings cancelled up until 24 hours prior to arrival. Please note: This cancellation policy relates to individual reservations only. For group bookings, meetings, events and Christmas packages, please refer to the specific cancellation terms agreed upon booking. To amend or cancel pre paid bookings at any of the following hotels, please call our friendly team on 0330 107 1599. Cancellation notice periods differ by brand. Please find below notice periods by brand. DoubleTree by Hilton – 24 hours in advance of stay Delta by Marriott – 24 hours in advance of stay Mercure – 3 days in advance of stay Should you wish to cancel or amend a booking at any of our branded hotels, please refer to your booking confirmation for contact details. Cancellation & Amendment Policy for our Offers Best Available Rate Advance Purchase Rate Spa Breaks Golf Breaks Breakaway Club DON'T MISS A THING Stay bang up to date with all things The QHotels Collection via our free newsletter – with offers, news and more. Email GO Terms & Conditions Customer Privacy Policy Privacy & Cookies Modern Slavery Act Site Map Contact Our Friendly Team Flexible Booking Guarantee © QHotels Ltd. Reg. No 04683806