ABOUT SOLUTIONS DISCOVER INDUSTRY NEWS INVESTOR RELATIONS CONTACT BLOG JOBS EN DE ES FR PL CN Digitizing my customer engagement Change, particularly technological change, is the new constant. It drives up customer demand as well as the possibilities for meeting it. We help you digitize your customer service so you can better manage complexity and improve operational efficiency Digitizing your customer service isn’t just a way of saving time and reducing cost, it’s become the norm with the digital shift in consumer behavior. Customers today demand personalization, immediacy and convenience. By combining the best of technology and people, we help you understand the entire customer journey and creatively apply the right technology at the right time to build greater customer engagement while maintaining your tone of voice across channels. Driven to deliver the best digital customer experience Whether it’s automation of workflow, adding chatbots to deliver service or providing service via digital channels, our consultants are committed to go the extra mile for finding the right technology fit for you. Our analytics platform provides customer service representatives with a single view of the customer, providing recommendations for next best actions to deliver a more efficient and high-quality service. If you’re looking to automate simple interactions, then our AI-powered chatbot with natural language processing technology can help you provide an always-on service that doesn’t sound too robotic. By utilizing digital communication channels like live chat, messengers, social media and community platforms, we help you to monitor and manage online conversations about your brand, build and foster online communities of brand, and protect your reputation. Optimize your digital customer journey We’ve established our own robotic process automation (RPA) lab, and our conversational artificial intelligence (AI) framework has been identified by industry analysts as leading in the market. By creating a workflow that uses software for rule-based interactions with back-office systems, RPA streamlines and automates mundane, repetitive tasks, so that your employees can spend more time solving complex problems. One of the most important by-products of digitization your customer service is access to vast amounts of customer data. We’ll help you make sense of this data and derive actionable insights to inform your business strategy. Digital customer experiences – driven by humans Service is a human thing, even when it’s delivered by a robot. It’s still the people that make the difference and build relationships. Our digitization solutions are aimed at making service more personal and empathetic while generating a higher return on investment for your business. We truly believe that the greater the use of technology, the more human we can be. OUR SERVICES TO HELP YOU DIGITALIZE YOUR CUSTOMER EXPERIENCE Consulting Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI Let's Talk Customer Journey Design Our experts work with you to see your services through the eyes of your customers – analyzing the customer journey to create extraordinary experiences, across all channels and at every touchpoint (or ‘moments of truth’) Let's talk Analytical Insights Our consultants will help you create value out of your data by using our analytical insights tool. Finding out what works and what doesn’t can open a plethora of customer acquisition opportunities Let's talk Automated interaction & AI Our intelligent automation solutions – powered by our Conversational AI framework – free up and empower your employees to innovate, interact with customers and focus on activities that require a human touch Let's talk Robotic Process Automation (RPA) Our RPA software delivers long-term cost savings by performing repetitive, routine activities precisely and accurately 24 hours a day and 7 days a week, complementing the human touch perfectly. Let's talk Chatbots Addressing the huge rise in text-based communication, our chatbots automatically answer customer requests – anytime, anywhere, anytime – reducing costs and fascinating your customers with a time-saving way to handle their requests. Let's talk Voice Assistants Voice assistants like Amazon Alexa or Google Assistant have opened up completely new service channel with exciting opportunities for customer interaction. Let's talk 360⁰ Customer Intelligence Our customer support solutions are empowered with 360⁰ Customer Intelligence which allows the agents to view the entire customer journey. Supported by Next Best Actions the agents are able to unlock cross-sell and upsell opportunities successfully Let's talk Social Media Customer Service Our social media experts know how to create loyal online communities driven by engaging conversations and exceptional always-on service for your brand Let's talk Social Media Risk Management While moderating content on your own platform or website, our AI-powered social media monitoring and proactive risk management tools help you to protect your reputation and turn loyal customers into mega-fans. Let's talk Co-browsing Sometimes, complex products or information can be hard to explain by phone or email. With our co-browsing module, we’re able to guide and advise your customers real-time, saving time and cost. Let's talk Self-service Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing contact volumes for you. Let's talk E-search Sometimes, traditional key-word based searches don’t cut it and this is where our unique semantic eSearch solution can really help your customers to find the information they need online – and fast – and help reduce contact center volumes too. Let's talk Video interaction Differentiating your service can be tough but it’s amazing how a friendly face can go a long way to establishing brand loyalty, with personal, individual advice through our live stream video chat solutions. Let's talk Personalized video While a picture paints a thousand words, a video is even more valuable in customer services. Our personalized video service integrates customer-specific data that delivers better understanding, a reduction in customer queries and increased customer satisfaction. Let's talk Table of contents Driven to deliver the best digital customer experience Optimize your digital customer journey Digital customer experiences – driven by humans OUR SERVICES TO HELP YOU DIGITALIZE YOUR CUSTOMER EXPERIENCE Recommend page Check out our latest insights Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more Practice-Tips: The Do’s and Don’ts of Online-Meetings Read more More insights We're global. So you can be close Book a site visit WE LOVE SHARING. get your download now Social media engagement Chatbots Omni-channel sales & service 70% REDUCTION IN RMA CYCLE TIME WITH RPA 30% REDUCTION IN AHT WITH 360° CUSTOMER INTELLIGENCE 45 NUMBER OF BRANDS WE MANAGE ONLINE COMMUNITIES FOR 10x INCREASE IN ORDERS FOR AN ONLINE GROCER WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO. Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more WE BELIEVE IN INNOVATION. HERE’S THE LATEST WHAT'S NEW 2 December 2021 Majorel Enters Croatia and Further Extends Nearshore Capabilities Majorel announces that it has entered a new country – Croatia – further extending its nearshore delivery capabilities in the EMEA region. Read more 22 November 2021 Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey Majorel Group Luxembourg S.A. today announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş., one of Turkey's leading independent nearshore CX providers. The expected closing date for the transaction is December 31, 2021, subject to anti-trust approval, and will then be effective as of January 1, 2022. Read more Social Media Newsroom Majorel @majorel_global Twitter Logo Building effective and efficient bot dialogue should be a priority for quality customer service. Carlos Carvalho from junokai (a Majorel company) discusses best practices on @customerthink. Full article here: bit.ly/3DdNvrm Reply Retweet Like 3 Dec 2021 Majorel on Facebook “The capital city of Zagreb is an optimal place for Majorel because it has a spirit of entrepreneurship,” said Thomas Mackenbrock, CEO of Majorel. Our new site in Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. The new site is fully operational, with more than 100 team members already, to which we extend a warm welcome to the #oneMajorel team! Read more here https://bit.ly/3EmrhEQ Majorel Croatia 9 Majorel @majorel_global Twitter Logo We are further extending our nearshore delivery capabilities in the EMEA region. The new site in Zagreb, Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. Read more here bit.ly/3EmrhEQ #oneMajorel Reply Retweet Like 2 Dec 2021 Majorel @majorel_global Twitter Logo Majorel Romania is No. 1 Top Employer in the BPO & Services Industry and came in 7th place cross industries on a national level! Congratulation Majorel Romania team and happy Union Day to all Romanians! bit.ly/3p0Phab Reply Retweet Like 1 Dec 2021 Majorel on Facebook We are so happy to share with you on Romania's Great Union Day that Majorel Romania has ranked No. 1 Top Employers in Romania, within the BPO & Services Industry! Moreover, we are absolutely thrilled to see that we are top rated on a national level as well, proudly taking the 7th place cross industries. The ranking was offered by Undelucram.ro based on the opinion of +100k employees. The evaluation was based on career opportunities, salary package, management, free time versus office time, procedures and company values. Congratulation Majorel Romania team and happy Union Day to all Romanians! Read full article here: https://bit.ly/3p0Phab 1 WE SPEAK YOUR LANGUAGE. AND WE’D LOVE TO HEAR FROM YOU Please get in touch HOME JAK MOŻEMY POMÓC DIGITIZING MY CUSTOMER ENGAGEMENT Driven to find a way. 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