PDF Products Solutions Resources Success Support Partners Company Contact us Blog HOME/EGAIN FOR MICROSOFT DYNAMICS CRM eGain for Microsoft Dynamics CRM What is it? This connector adds award-winning digital customer engagement and AI knowledge capabilities to Microsoft Dynamics 365™ CRM. Highlights Contact center agents are able to quickly resolve a broad range of customer queries using eGain’s AI Knowledge by clicking the Solve Button™ from within the Microsoft Unified Service Desktop™ in Microsoft Dynamics 365 CRM. Knowledge article used for resolution is associated with the case record in Microsoft Dynamics The same knowledge guidance, powered by AI, ML, and personalized content can be deployed for both agents and customer self-service Digital interactions with eGain can be recorded back into the conversational history, stored in Microsoft Dynamics CRM for a 360-degree customer view Benefits Up to 37% improvement in FCR Up to 30-point improvement in NPS Up to 50% reduction in agent training time How it works CONTACT US Getting started Have you heard of our free production pilot program, eGain Innovation in 30 Days™? Sign up today to see how eGain can unleash more business value from your Microsoft Dynamics 365 CRM deployment! NEWSLETTER Keep up on our always evolving product features and technology. Enter your e-mail address and subscribe to our newsletter. SUBMIT ABOUT US Careers Investor relations Privacy Policy Cookie Policy Terms of Use CONNECT WITH US Contact Us Contact Support Community Forums FOLLOW US Copyright © 2021. eGain Corporation. All Rights Reserved. We use cookies to ensure you get the best experience on our website. Continued use of this website indicates your acceptance of our cookie policy. AcceptCookie Policy