English Home AI/Cognitive AI/Cognitive Sentiment and interactions analysis through AI. Accept Advertising Customization Cookies cookies to view the content. We use artificial intelligence tools to analyze sentiments and provide more humanized consumer interactions. We custom-build the journey mapping and journey planning to design the best relationship strategy for each customer profile, including development of personas. Further resources include intelligent IVR, intelligent and virtual assistants, chatbots and voxbots, document management automation and orchestration, OCR/ICR, NLP/NLU, and front- and back-office RPA. Benefits Consumer journey mapping, planning and design. Front- and back-office RPA development and implementation. Resolution-focused humanized interactions. Conversation design and communication persona creation. Solutions 1. B2B Collections 2. Digital Sales 3. Digital Customer Care 4. Digital Early Collections 5. Cross & Up-Selling 6. Shielding 7. Social Media Engagement 8. Legal Confidenciality Automation Collection management for debtor companies, seeking to reduce bad debts and maintain active clients. We assertively locate financial managers of the companies and use negotiators with a different profile who, associated with the use of innovative technologies, guarantee the best delivery in credit recovery View more See how this solution works in practice. Contact us Back Office Solution Based on Agile methodology and focus on the consumer experience, the project consisted of operationalizing the entire transactional Back Office of a payroll card operation, achieving an increase in processing capacity and a consequent increase in sales. View More Digital Agent Sales Data Science at the service of propensity and behavior analysis, in addition to multidisciplinary teams tracking results in real time, helped increase conversion-process agility. View More Service Automation This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was extended and service costs were down 30%. View More Articles Atento ganador premios CCN Fenix 2021 View More Video: Fireside Chat with Five9 View More Why work at home agent processes must be secure View More Atento Logo We are Atento Press Room Atento around the world Social Commitment Insights Investor Relations Legal Advice Privacy Policy Twitter Linkedin Twitter Linkedin This website uses its own and third party cookies to analyze visits to our website, by compiling the necessary data to improve browsing, manage users’ preferences and to offer the most relevant content in relation to your preference, generated based on your browsing patterns. To get more info click on our Cookies Polices. Cookie settingsACCEPT