About Contact Us Home Services Patient Education Our Staff Phone Triage Nurse JOB SUMMARY This is a full-time position with responsibilities that include screening telephone calls for our physicians and assisting in providing quality care to patients and meeting their needs. ESSENTIAL JOB FUNCTIONS Answers and screens patient phone calls and serves as a liaison for the physicians. Calls in prescriptions. Calls patients to give lab/test results. Takes and records patient vital signs, medical history. May administer injections and conducts patient education. Collects sterile urine samples by catheter. Completes all necessary paperwork or reports related to job functions. Maintains current, accurate medical information in the patient’s chart as well as patient demographic and insurance information. Performs laboratory tests and other tests for which competency has been documented, as directed. Collects specimens for lab testing by drawing blood. Performs patient treatments and education as directed by the physician. Responsible for making/ and or coordinating appointments with other physicians or for ancillary services. Complete all necessary paperwork or reports related to job junctions; update patient charts; filing and retrieving necessary files/paperwork. Adhere to OSHA and CLIA guidelines. Perform emergency procedures which include evacuation procedures and other emergent activities as needed. Maintain confidentiality of all information and maintain patient confidentiality. Maintain a working knowledge of practice and organizational policies and procedures. Responsible for maintaining appropriate inventory levels for medical supplies and equipment. Evaluates current processes for problem solving/ enhancement; bring necessary input to team meeting or Practice Manager as appropriate. Responsible for support of fellow team members. Attend meetings and training sessions as required. Handle multiple tasks and time deadlines and demands effectively and efficiently by establishing priorities. Execute other verbal and written specific assigned tasks, requiring similar or lesser skills and abilities, some of which are continuing, while others are occasional in nature. Prepares reports and other documentation as required. Attend meetings and/or training programs as necessary, participate in departmental meetings as requested. QUALIFICATIONS LPN or RN required. Previous experience in physician office preferred. CPR certification required. Ability to read, understand and follow oral or written instructions required. Knowledge of CPT and ICD-10 coding and medical terminology. Ability to work and maintain effectiveness under multiple time demands and pressures. Excellent interpersonal and communication skills necessary. ENVIRONMENTAL CONDITIONS Appearance to meet professional standards of community. Interaction with co-workers and patients is constant and interruptive. Frequent exposure to infectious agents and hazardous chemicals. Some periods of work will be stressful. Involves frequent contact with ailing patients. Working alone to working around others as needed. Irregular work pace Irregular work hours PHYSICAL DEMANDS Standing and sitting for prolonged periods of time. Manual dexterity sufficient for office machine use. Vision adequate to read small print on insurance cards and standard print. Hearing of normal range for telephone and patient contact. Stooping, bending, pushing, or pulling to reach supplies. Lifting and assisting patients of various sizes to exam table and/or wheelchair. MACHINES, TOOLS, EQUIPMENT AND WORK AIDS Multi-phone system Copier Computer Fax machine Laboratory testing equipment Other medical office equipment Interested? Contact us <a href="https://cityonthego.wufoo.com/forms/pk06f61144uxja/" title="html form">Fill out my Wufoo form!</a> Important Numbers Office switchboard Emergency care (after hours) OB Nurse GYN Nurse OB Appointments GYN Appointments Prescription refills: OB Prescription refills: GYN Insurance Patient Accounts (574) 295-8805 1-877-777-4990 (574) 522-0274 (574) 295-8805 (574) 294-8750 (574) 522-5562 (574) 522-0274 (574) 295-8805 (574) 522-2253 (574) 295-8566 River Oaks GYN Office Lexington Landing 2405 West Lexington Avenue Elkhart, Indiana 46514 (574) 295-8805 Appointments (574) 522-5562 Fax (574) 522-0039 River Oaks OB Office Elkhart General West Wing 1215 Lawn Avenue, Suite 110 Elkhart, Indiana 46514 OB Nurse (574) 522-0274 OB Appointments (574) 294-8750 Fax (574) 296-2803 River Oaks OB/GYN of Elkhart, Indiana Terms of Use Privacy Policy Contact Us River Oaks OB/GYN Associates P.C. • 2405 West Lexington Avenue, Elkhart, IN 46514