AGENT ACCESS FR EN WHO ARE WE ? CONSULTANCY SOFTWARE COURSES SCIENTIFIC ACTIVITIES CAREERS FAQ You will find here the answers to some of the common questions on our software. If you do not find what you are looking for, you may contact us at support@terrasol.com. ALL INSTALLATION TALREN V5 FOXTA V3 K-REA V4 QUESTION 1 : FOXTA V4 – Negative friction QUESTION 2 : K-REA V4 : When activating a strut as the single action in a given phase, the results mention a non-convergence for this phase. Is it normal ? QUESTION 3 : K-REA V4 : Why does an anchor have no effect on the results of the installation phase ? QUESTION 4 : K-REA V4 : The wizard’s display is troncated. What can I do ? QUESTION 5 : K-Réa v4 : Les résultats d’une phase donnée dépendent-ils des phases antérieures ? QUESTION 6 : K-Réa v4 : Intérêt de la vérification de l’équilibre vertical ? QUESTION 7 : K-Réa v4 : Champ d’application et limitations ? QUESTION 8 : I get trouble when I run Talren after the v5.2.2 update QUESTION 9 : Windows 10 : Font size too small QUESTION 10 : I get trouble when I run Foxta after the v3.2.12 update QUESTION 11 : I’ve just installed Plaxis software and Terrasol software hardlock doesn’t work anymore. What should I do ? QUESTION 12 : I’ve already installed the latest hardlock driver, my hardlock is connected and lighted, but the software won’t find it. What should I do ? QUESTION 13 : I followed the installation procedure for the network hardlock (provided in the Talren v5 manual), but the ‘client’ computers cannot connect to the network hardlock. QUESTION 14 : After following the detailed procedure, ‘clients’ do not see the network hardlock. How can I solve this problem? QUESTION 15 : Network software license activation QUESTION 16 : Is it possible to connect to the network hardlock from a different office ? QUESTION 17 : Is it possible to connect to the network hardlock through a firewall or from an IP range which is different from the server range? QUESTION 18 : INSTALLATION – I am looking to install Terrasol software on Windows 10®. Which key drivers should I use? QUESTION 19 : Are TERRASOL software compatible with 64bit systems ? QUESTION 20 : I need to create a c2v file to Terrasol software Posts navigation 1 2 DISCOVER OUR UPCOMING COURSES TECHNICAL SUPPORT These FAQ's are intended to help users quickly resolve day to day problems with our software and all associated drivers. We have provided useful links for drivers and other embedded programs that our software uses. However, if these items do not resolve the problem please contact Terrasol or your local agent for support, and provide a description of the software version you installed, the Windows system you use and the detailed problem you encounter. Subscribe to our newsletter I would like to subscribe to the Terrasol e-newsletter FR EN Visit the group website © terrasol 2017 - Sitemap - Legal notice Follow us CONTACT US