Follow us: hu Improving life after brain injury Need to talk? 0808 800 2244 Donate Home About Headway Complaints Complaints Headway – the brain injury association aims to provide members, organisations, individuals and funders with the best possible service. However, we realise that our services can always be improved and sometimes things go wrong. Your continued support is greatly valued by us and therefore if you have a complaint to make, we would like you to tell us about it. How to make a complaint: In most cases it is best to talk personally with the member of staff who is responsible for the situation in which the problem has arisen. Often problems can be resolved at this level without doing anything else. If you are still not satisfied: You can then make a complaint by telephone or in writing to the Chief Executive, who will acknowledge in writing within ten days of receipt of any complaint. In his/her absence you should speak or write to another member of the management team at Headway UK. Contact details for the Chief Executive follow: Headway – the brain injury association Bradbury House 190 Bagnall Road Old Basford Nottingham, NG6 8SF Telephone: 0115 924 0800 Email: patochiefexec@headway.org.uk If the complaint is about the Chief Executive please write or email the Chairman of the Trustees at Headway UK. Please mark your letter or email confidential and use the same postal address as above or email chairman@headway.org.uk. The Chief Executive will undertake to investigate the circumstances leading to the complaint either in person or by delegating this to another member of staff or another independent person unconnected with the original problem. Friends of Headway Individual membership Join/Renew Contact Us t: 0115 924 0800 e: enquiries@headway.org.uk Help us improve life after brain injury. Donate Improving life after brain injury 0808 800 2244 Call our free helpline 9am - 5pm, Monday to Friday. Or email helpline@headway.org.uk Join our online Community 27k Likes 25k Followers 3k Subscribers Privacy policy Cookies Terms & Conditions Accessibility Contact Us Resource centre Find a Headway Approved care providers Charity shops Fundraising comments, feedback and complaints Vacancies Join our mailing list Headway - the brain injury association is registered with the Charity Commission for England and Wales (Charity no. 1025852) and the Office of the Scottish Regulator (Charity no. SC 039992). Headway is a company limited by guarantee, registered in England no. 2346893. © Copyright Headway 2021 - Site designed and developed by MEDIAmaker By clicking 'Accept All Cookies’ you agree to the storing of cookies on your device. This will help us to offer the best possible experience and develop more of the information you need. Accept All Cookies Cookies Settings