NIMES CONTACT www.dalkia.fr Who are we The network Environment Customer services News Home | Customer services | Our services Our services Provide the best service to our customers on a daily basis. Meet, listen: customer service that responds to your requests. 24 hour availability Switching the heating on and off Telephone permanence guaranteed day, night and weekends, 365 days a year Technical teams ready to intervene at any time A tool for monitoring interventions in real time - Déclic. All subscribers can, from Déclic, find out about the interventions in progress on their installations. They thus have access to: The processing status of their requests Summary of the malfunctions of their installations Tailor-made solutions Contracts adapted to your expectations and your needs Personalized services and specific offers for your entire installation Measure user satisfaction Every two years, a satisfaction survey is carried out among a panel of subscribers and users. Dalkia's quality system is ISO 9001 certified . Communicate, a priority Un site internet grand public, accessible à tous pour mieux connaître le réseau, ses évolutions, son historique, ses avantages... Un extranet dédié aux abonnés (Déclic), pour effectuer en temps réel des demandes d'interventions, suivre ses consommations, ses facturations et les tableaux de bord liés à son installation... Une lettre annuelle d'information aux usagers, pour informer sur la vie du réseau. Des dépliants thématiques, pour sensibiliser les usagers sur des sujets d'actualité liés au réseau (environnement, réglementation, sécurité...) Traitement rapide des réclamations formulées par un abonné Any complaint or request made by a subscriber (Syndics, managers, etc.) is answered within 8 working days of receipt. Our services Contracts and rates Faq Contact us Contact Sitemap Legal Notice Credits Cookies © Dalkia 2014

NIMES CONTACT www.dalkia.fr Who are we The network Environment Customer services News Home | Contact To reach our services We remain at your disposal for any comments or suggestions concerning the Nîmes heating network. Leave us your message and your contact details, and we will get back to you as soon as possible. Your contact details Civility * Miss Mrs Mr. Last name * First name * Society * Email * Phone Address Your message To send By mail Nîmes Thermal Power Plant 1, rue de la Chaufferie 30000 Nîmes The Operations department For all your technical questions concerning the operation of your facilities, we invite you to contact: José MOLINA Head of Business Unit Tel. : 04 66 70 65 10 Billing service For all questions regarding your invoice, we invite you to contact the person whose name appears on your invoice at the bottom left. Emergency services and calls 0 810 804 805 * If you would like any information, if you need assistance regarding your delivery station, we invite you to contact our technical service, which is open 365 days a year and 24 hours a day. (Weekends and holidays). * Please prepare your subscription contract and your subscriber number before calling CTRA. Contact Sitemap Legal Notice Credits Cookies © Dalkia 2014