The Pure Promise Our pledge to customers and advisers alike, in line with our core values The Pure Promise embodies our values of Honesty, Simplicity and Responsibility: ✔ Act in a way that ensures the customer is treated fairly and reasonably at all times ✔ Remain at the forefront of the equity release market ✔ Provide all the information clients and equity release advisers need in as clear a way as possible ✔ Be open and honest at all times, promptly answering any queries with the utmost integrity ✔ Provide our clients and equity release advisors with the highest possible levels of customer service ✔ Ensure that our customers understand the timescales and any costs involved in their equity release plan ✔ Behave in a professional, caring, and respectful manner and to act without prejudice at all times ✔ Ensure each application is dealt with as quickly and efficiently as possible This is a lifetime mortgage. To understand the features and risks, ask for a personalised illustration. We’re a Leeds-based mortgage lender, committed to first class customer service. 3175 Century Way, Leeds, LS15 8ZB ABOUT US Why Choose Pure? Pure Promise Pure Giving EQUITY RELEASE What is Equity Release? How can I apply? Things to consider Finding advice CAREERS Careers Vacancies ©2021 Pure Retirement | Privacy Policy | Cookie Policy | COVID-19 Risk Assessment | Complaints Procedure | Anti-Slavery Statement

Meet the Team Senior Leadership Team Previous Paul Carter CEO Suzanne Latimer Head of Mortgage Servicing Joanne Shippey Head of HR Next Customer Account Servicing Gemma Grove Michelle Hawley Laura Baxter Patrick Courtney Natalie Hawkins Beth Lavin Rachel Peatfield Dawn Dunbar Leanne Richards Linda Miles Joanne Longbottom Jodie Hollingdrake Daniel Armitage Annabel Taylor Oliver Turner Kieran Midgley Abigail Walton Emma Hudson Georgia Moore Jennifer Caul Adam Coppen Beverley Butler Carla Roberts Leanne East Sarah Swanson Temitope Adejuyigbe Victoria Sutcliffe Eleanor Taylor Roisin Hemingway Sheona Wilkinson Michael Wrigglesworth Grace Laidman Jennifer Macey Mobashar Hussain Natasha Shedlow Rachel Elsworth Rahul Roda Richard East Ruby French Toni Foster Charles Lee This is a lifetime mortgage. To understand the features and risks, ask for a personalised illustration. We’re a Leeds-based mortgage lender, committed to first class customer service. 3175 Century Way, Leeds, LS15 8ZB ABOUT US Why Choose Pure? Pure Promise Pure Giving EQUITY RELEASE What is Equity Release? How can I apply? Things to consider Finding advice CAREERS Careers Vacancies ©2021 Pure Retirement | Privacy Policy | Cookie Policy | COVID-19 Risk Assessment | Complaints Procedure | Anti-Slavery Statement