Patients NHS Pharma More Contact Information for the NHS We provide specialist homecare services to the NHS, delivering High-Cost Drugs to patients in their own homes. Are you a healthcare professional? When it comes to providing healthcare in the home, you need to be totally confident that your chosen home healthcare provider reflects your own professionalism and commitment to patient care. You also need a partner with efficient systems to deliver the very highest standards of care at a cost-effective price. Find out why Pharmaxo Pharmacy Services’ systems and experience of caring for patients in the UK means that you can rely on us to deliver the standards you demand and your patients expect. How we work for you At Pharmaxo Pharmacy Services, we are committed to building our services around our patients’ needs. We work in partnership with clinical specialists and commissioning teams to provide a smooth transfer of care for patients from hospital to home. We are committed to delivering high quality, patient-centred care which provides cost efficiencies and demonstrable outcomes and benefits to our customers. As a healthcare professional, you demand the highest quality of service from end to end. With significant experience in providing home healthcare services to thousands of registered patients across a broad range of therapy specialisms, we recognise that our actions reflect upon your reputation. Pharmaxo Pharmacy Services is a leading home healthcare provider. We monitor and share key performance indicators with our customers that cover delivery metrics, invoice queries, complaints, and incidents. We offer you regular reporting and service reviews to ensure we are accountable on all elements of the service we provide, from prescription management to delivery performance, to patient adherence and compliance. Pharmaxo Pharmacy Services is a growing organisation and we are constantly seeking innovative ways to develop and deliver home care services to customers. We will work with you to develop long-term, open and trustworthy partnerships, which deliver comprehensive quality solutions in out of hospital care. Our services Pharmaxo Pharmacy Services is an experienced national provider of high-quality specialist care to patients in their own home. Our services span a wide range of therapies but broadly cover the following areas: Home medication delivery dispensing and delivering medicines and ancillaries to patients at home. Nursing services ranging from providing patient training and education to drug administration, patient and home assessment visits and clinical monitoring visits. Chemotherapy at home providing an alternative to hospital visits for chemotherapy treatment. Patient Support Programmes working in partnership to deliver treatment programmes that improve patient outcomes through supporting adherence and patient compliance. Pharmaxo Pharmacy Services is a growing organisation and we are constantly seeking innovative ways to develop and deliver home care services to our customers and patients. Patients receiving their home healthcare service from Pharmaxo Pharmacy Services can expect: Delivery of medication and supporting ancillaries, at a time that is convenient. Specially trained pharmacists and nurses who understand the specific condition and support treatment. Ongoing telephone patient support to when needed. Coordinated treatment through close liaison between the Pharmaxo Pharmacy Services and referring centre medical team. Core competencies Our services are underpinned by core competencies; the foundations that enable Pharmaxo Pharmacy Services to deliver excellence in home healthcare. These competencies are: Pharmacy and dispensing Our fully equipped pharmacy, supported by a team of highly trained pharmacists, nurses and patient services advisors, has the capability and capacity to handle thousands of items every month, providing significant efficiency savings for our NHS customers. Compounded products can also be supplied by Pharmaxo Pharmacy Services. We work with our sister company, Bath ASU, to ensure that we have the capability and the infrastructure to provide aseptic solutions which meet our customer’s needs. Nursing services Our nursing teams work in partnership with NHS colleagues to enable patients to receive their care at home or an alternative setting under their guidance. These nurses are available throughout the UK to provide: Patient, carer, and healthcare professional education and training programs. Drug and therapy administration. Patient and home assessment visits. Clinical monitoring and feedback. We understand that it is better for patients to see the same nurse, allowing relationships to be built and the reassurance of a familiar point of contact, we facilitate this wherever possible. We are also able to provide out-of-hours telephone support for added peace of mind. All of our highly experienced nurses satisfy strict regulatory requirements and are Disclosure and Baring Service (DBS) checked and are registered with the Nursing and Midwifery Council (NMC). We also ensure continued personal and professional development and regular clinical competency audits and reviews for all of our nurses. Patient support programs Pharmaxo Pharmacy Services has experience in the design and delivery of patient support programmes on behalf of pharmaceutical industry clients. Patients’ failure to adhere to their medication as prescribed (i.e. taking the correct doses at the appropriate intervals for the full duration of treatment) is well recognised. Our adherence programmes aim to maximise the likelihood that medicines will be taken as the healthcare professional intended, through a tailored mix of various interventions as well as providing patient education and support. Examples of some of the interventions we deliver include: Reminders and access to information to overcome forgetfulness, confusion, and misunderstandings. Patient education to support understanding of their illness and treatment regime. Helping to manage patients as they prepare for treatment e.g. coping with side effects and practical advice to minimise their occurrence. Listening to patient concerns and talking through barriers to adherence. Confidentiality and data protection At Pharmaxo Pharmacy Services, we take information governance extremely seriously. The data that we capture and record is regulated and controlled so that as a trusted home healthcare provider we retain the trust and confidence of our customer. We are trusted by physicians, hospitals, and patients to safeguard sensitive information and we must ensure all data held is treated respectfully and lawfully. Under the provisions of the Data Protection Act 1998, Pharmaxo Pharmacy Services are required by law to ask for the patients’ permission to maintain and use personal information regarding them and their health. The information held by Pharmaxo Pharmacy Services relating to our patients may refer to a medical condition, medication received, etc. This information is only for use in order to facilitate the supply of the medication and to advise on its use. The details are held securely and this information is not made available to third parties unless those specifically involved in the provision of the therapy. Patient consent is sought directly from the patient at the beginning of the process of registering them to receive clinical home care from Pharmaxo Pharmacy Services. This is completed via the relevant section on our patient registration and consent form. Pharmaxo Pharmacy Services has a dedicated Caldicott Guardian; a senior person responsible for protecting the confidentiality of patient and service-user information and enabling appropriate information sharing. Acting as the “conscience” of an organisation, our Caldicott guardian actively supports work to enable information sharing where it is appropriate to share and advises on options for lawful and ethical processing of information. As part of a commitment to patient confidentiality, all Pharmaxo Pharmacy Services staff are screened using the Disclosure and Barring Service so that our customers and patients can be reassured and so that they have trust in our service. A breach of confidentiality is extremely rare, however, if they do occur, our process of identifying and capturing these incidents is equally robust. All incidents are reported and logged via our internal deviation management process and then investigated prior to review and closure by our Senior Management Team. Clinical governance and patient safety Strong clinical governance ensures that Pharmaxo Pharmacy Services delivers care of the highest standards of safety and quality to your patients. This ethos underpins our organisation’s culture, systems and the working practices of our staff. We have a governance team, chaired by our Superintendent Pharmacist and Quality Lead, which meets regularly to discuss and improve the service we offer to our patients. Our rigorous quality control and clinical governance procedures ensure that all our patients receive the best and safest standards of care. The team will ensure core processes are in place to produce the desired clinical outcomes, assess and manage risks, monitor performance on key indicators and decide upon corrective measure as appropriate. It oversees the work of all departments within the company, that includes: Risk Management Quality Assurance Regulatory requirements Audit Information management Recruitment, education, and training Pharmaxo Pharmacy Services has processes in place in the event of the need for a product recall, allowing all inventory supplied or held in stock by the business to be identified, recovered, quarantined and destroyed if required. Pharmaxo Pharmacy Services receives notification and alerts from the MHRA and as a result receives instant information on product recalls if made by the product license holder. As a contracted extension of the pharmaceutical company, Pharmaxo Pharmacy Services is required to report any adverse drug event that comes to our attention. As a healthcare organisation, we have a professional and ethical obligation to report ADEs, even when a contract is not in place with a pharmaceutical company. Adverse drug events are reported as soon as we become aware and usually specify within 24 hours. All Pharmaxo Pharmacy Services staff receive mandatory training on how to recognise, respond to and report adverse drug events. This includes our nurses, drivers and patient services teams and covers training on the MHRA Yellow Card Scheme. Pharmaxo Pharmacy Services also has a lone worker procedure for ensuring a safe environment for the provision of care. This includes training of our patient-facing staff such as nurses as well as undertaking processes such as risk assessments to minimise the risk for lone workers. The Pharmaxo Pharmacy Services patient journey Pharmaxo Pharmacy Services aims to make the process of registering and referring patients onto our services as straightforward and efficient as possible. Our patient services team are on hand to manage the whole process. Registration and referral At all times our services are underpinned by the Pharmaxo Pharmacy Services patient services team. This team is the primary point of contact for our patients. As well as registering the patient onto the service, this team will also manage prescription requirements, ensuring new prescriptions are received from the referring trust as appropriate and if needed. The patient service team are available 8am–8pm, Monday to Friday and Saturdays 8am–1pm. Prescription management and dispensing Pharmaxo Pharmacy Services has a fully equipped pharmacy, staffed by a team of highly trained pharmacists, nurses and patient services advisors, which has the capacity to handle thousands of items every month, providing significant efficiency savings for our NHS customers. Our pharmacy team is on hand to ensure that the right medicines are dispensed at the right doses to the right patients and, where appropriate, give advice. Upon receiving a home care patient prescription from a referring trust or clinic, this is assessed by a Pharmaxo Pharmacy Services pharmacist. Prescriptions are only dispensed by trained and qualified dispensers before being accuracy checked by a pharmacist. If at any time there are questions or queries involving the patient or their prescription, the referring hospital /clinic will be contacted by our prescription management team to resolve them. Similarly, at the agreed time before a prescription expires, the referring hospital will be contacted by the Pharmaxo Pharmacy Services team who will then request new prescriptions for patients as appropriate. Compounded medicines can also be supplied by Pharmaxo Pharmacy Services. We work with our sister company, Bath ASU, to ensure that we have the capability and the infrastructure to provide aseptic solutions which meet our customers’ needs. Pharmaxo Pharmacy Services can dispense and provide ancillaries and medical equipment used in the administration of home healthcare services, such as syringes, infusion devices, and pumps. Nursing services Our nursing teams work in partnership with NHS healthcare professionals to enable patients to receive care close to home, under their guidance. These nurses are available throughout the UK to provide: Patient, carer, and healthcare professional education and training programs. Drug and therapy administration. Patient and home assessment visits. Clinical monitoring and feedback. The services provided by the Pharmaxo Pharmacy Services nursing team cover a wide range of therapies and treatments, from administering IV infusions to adults and paediatrics, administration or training for subcutaneous injections, or phlebotomy services prior to or part of a treatment cycle. All of our nurses receive specific training e.g. IV cannulation skills, administration of enzyme replacement therapy so that they are experienced and competent to administer care to patients. All of our highly experienced nurses satisfy strict regulatory requirements and are subject to Disclosure and Barring Service checks and are registered with the Nursing and Midwifery Council (NMC). We also ensure continued personal and professional development and regular clinical competency audits and reviews for all of our nurses. The Pharmaxo Pharmacy Services nurse team is fully trained with regards to adverse drug event reporting (ADE) to ensure that we comply with and capture any such specific incidents and covers training on the MHRA Yellow Card Scheme. Customer Feedback We take exceptional care to make certain that we offer the very best service to our customers and patients. This ethos underpins all of our systems and culture and the everyday working practice of each and every member of our staff. As an experienced national provider of high-quality specialist care to patients in their own home, it is extremely important that we capture and report on the level of service that we provide. As part of this commitment, Pharmaxo Pharmacy Services conducts regular satisfaction surveys with both its patients and the referring centres with whom we work closely with. Call +44 1225 302188 or email homecare@pharmaxo.com 1 Corsham Science Park, Park Lane, Corsham, Wiltshire, SN13 9FU © 2021 Pharmaxo Pharmacy Services Limited Terms • Privacy • Cookies • Modern slavery statement • Tax strategy • Ethnic minority pay gap report • Gender pay gap report • Pharmaxo file uploader We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.AcceptCookie Policy