Products Solutions Services About Request a demo There is a better way to customer service The only operations-focused Unified Agent Desktop. Request a demo Your unified agent desktop to humanize customer service Innso is as agile as building blocks. You can build and configure the platform to drive omnichannel customer service and meet your business needs. Smart automatic routing 360° customer view Advanced case management Real-time dashboards and KPIs Quick deployment and easy integrations A unique combination of modules and channels Flexible – Scalable– Multilingual – Responsive – Secure User experience is at the heart of our software An excellent experience is vital to our users, empowering your employees and ensuring a true customer centric relationship. Our technology is co-created with CX experts to meet the needs of your agents and managers. Born in the heart of the contact center ecosystem… designed for operations, by operations Our solutions empower the customer and the employee experience through a modular omnichannel platform to create a seamless unified agent desktop. Everything you need to enhance the customer experience Truly omnichannel enabling seamless conversations within one unified platform Activity is driven by SLA to manage backlog and enhance agent productivity Flexible desktop with a 360° customer view feeding the agent with key information Quick to deploy and easy to integrate with third-party applications “We were convinced not only by innso’s platform but also by the company’s expertise in supporting organizations like ours at an international scale.” Salwa Alami, Digital Transformation & CX Manager, Opel Vauxhall Finance Innovation made simple Innso brings its 25k satisfied users technology that’s agile, innovative and easy to implement. Contact us Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX. RECENT POSTS How to deal with stock shortages and supply issues in four strategic steps Chat and Conversational Messaging for optimized customer relations Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group® Simplify, automate, and connect back office and operations Accelerate back office processes for optimization and performance SITE MAP Products Solutions Services About Events Blog Contact Us A PRODUCT OF Terms of use - Innso © Copyright 2021 Twitter LinkedIn Vimeo This website uses cookies and third party services. Ok