US UK 08000 630 730 Secure Payments Customer Self Service Customer Engagement MANAGEMENT TEAM Our experience Nik Philpot CHIEF EXECUTIVE OFFICER Serving as CEO since 2006, Nik brings nearly 30 years of experience to the role as a proven entrepreneur, leader, and visionary within the technology and telecom industries. A founder of Eckoh with over 20 years' service, Nik's focus on innovation and growth has driven the Company to become a global leader in consumer and client solutions within the customer contact space. His insight and investment into payment security is transforming the way customers and brands are protected, and has fuelled a climb in Eckoh's market value of over 500% in just the past three years. Chrissie Herbert CHIEF FINANCIAL OFFICER Chrissie joined the company in May 2017 from PayPoint plc, the FTSE 250 retail technology and multi-channel payment solutions business. Her career has brought significant industry insights and experience from one of the leading global secure payments companies. In addition, having qualified as a Chartered Accountant at KPMG, Chrissie has considerable executive experience at a number of high growth, consumer facing businesses including Collect+, a fast-growing joint venture between PayPoint plc and Yodel and Travelodge Hotels Ltd. Dave Holliday GLOBAL IT DIRECTOR A senior leader and technology specialist. His career in computer technology started at Texas Instruments in 1988 and he has since held technology and management roles across the IT and Telecommunications sectors. Dave joined Eckoh in 2003 and after a number of positions within the Group he has responsibility for the organisation's infrastructure technology strategy, covering Information Technology, Systems, Telecommunications and Information Security/Governance. Ed Johnson CHIEF OPERATING OFFICER UK Joining Eckoh in 2001, Ed manages the Product Delivery group which encompasses project management, solutions architecture, dialogue design, application development and speech recognition analysis. Delivering services through all stages of the project lifecycle, Ed has wide ranging management experience in the technology sector particularly within finance, telecoms, retail and insurance sectors. Ed specialises in solution delivery, process re-engineering, software development, system integration, telecoms and data networks, project management, speech recognition and PCI DSS solutions. Lisa Parrott DIRECTOR OF CLIENT SERVICES Focused on customer retention, revenue growth and relationship growth, Lisa constantly measures the success of Eckoh’s client portfolios for unrivalled customer service excellence. Consistently achieving CSAT scores above industry average, Lisa builds and nurtures the team that develops long-lasting relationships with our clients. She also develops strategies to grow the client base and ensure that her team is providing quality, cost-effective services. Mark Holmes HEAD OF SALES UK Mark joined Eckoh in 2011 and Heads up our UK Sales Team. With his talent for engagement and interaction he leads our relationships with major clients and partners. Mark has over 20 years’ experience in the multi-channel self-service industry with companies such as Nuance and Scansoft. Working across many sectors including retail, public sector, telecommunications and outsourcing, Mark’s business, commercial and technical understanding means he can quickly get to the crux of any client challenge and address it via a consultative approach. Nicky Hjerpe HEAD OF MARKETING Nicky leads and delivers the integrated marketing strategy for Eckoh. She joined Eckoh in 2020 with over 20 years’ B2B technology marketing experience acquired across a range of sectors including utilities, financial services, customer service, and most recently marketing analytics. Nicky’s goal is to successfully position Eckoh as the number one choice for customer experience technology, underpinned by its unrivalled payment security solutions. Keith Ward TECHNICAL DIRECTOR Keith has consulted with hundreds of large enterprise and Telco companies on their contact centre needs, next generation IVR, speech solutions and network/web services infrastructures that drives new customer and self-service applications. For 20 years Keith held multiple high-level positions on both the vendor and customer sides of the IT and Contact Centre industry. Peter Hros HEAD OF HUMAN RESOURCES A senior HR professional experienced at leading award-winning teams in many different sectors. Peter builds on the existing culture, supporting people to achieve their very best. Peter embraces modern HR tools and techniques while constantly evaluating the future direction of the Eckoh people-centric agenda. While appreciating the potential and diversity at Eckoh, Peter is driving a transformational HR agenda, adopting agile working; digital HR portfolios and people analytics to keep HR relevant and enhance employees’ experience. Steve Butler LEGAL COUNSEL AND DATA PROTECTION OFFICER Steve joined Eckoh in October 2017 to act as legal counsel and to ensure compliance with the provisions of the General Data Protection Regulation. Steve brings a number of years of experience as an in-house counsel within the financial technology sector. Working alongside all levels of Eckoh’s business, Steve is well placed to ensure the required culture of data protection is embedded across Eckoh. Steven is also responsible for all contracting and intellectual property matters alongside the wider business strategy. How can we help? 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