Book a ticket Private hire Partner with us Menu Home Investors Investment case KPIs Key performance indicators Measuring our progress, both financially and operationally Financial UNDERLYING OPERATING PROFIT (£M) £(50.8)m 2019: 295.3m Relevance to strategy A key measure of the overall performance of the business. We are focused on driving growth in operating profit in order to generate higher and sustainable returns for our shareholders and providing the platform for further growth for all our stakeholders including our employees, our customers and our partners. FREE CASH FLOW (£M) £(178.7)m 2019: 178.7m Relevance to Strategy Strong cash generation provides the funding to invest in initiatives to drive our strategy. This focus on strong cash generation ensures that we are running the business efficiently, converting profit to cash to enable investment into the business; returns to shareholders; and providing the platform for further growth for all our stakeholders. RETURN ON CAPITAL EMPLOYED (%) (2.1%) 2019: 12.4 Relevance to Strategy Demonstrates how efficiently the Group is deploying its capital resources to generate operating profit. A focus on ROCE ensures that we maintain a disciplined approach to capital investment and continue to invest in those areas in which we deliver the best returns. This ensures that we maximise returns to shareholders for the capital they invest. Non-financial SAFETY - FACILITIES AND WEIGHTED INJURIES (FWI) 1.844 2019: 1.780 Relevance to strategy Safety is of paramount importance to a public transport operator and is a core measure of our strategic priority: Delivering operational excellence. Safety is at the heart of our Values and is our priority for both our customers and our employees. High safety standards also help to drive sustainable growth through customer loyalty and new business wins. PASSENGER JOURNEYS 578.7m 2019: 938.6 Relevance to Strategy Growth in passenger journeys is a leading indicator for growing our business and hence driving modal shift from cars to buses and coaches. National Express is targeting increased passenger ridership as a longer-term driver of sustainable value for both the business and the environment, with public transport a key solution to lowering carbon emissions and easing travel congestion. REDUCTION IN GHG EMMISSIONS 23.93 2019: 19.06 Relevance to Strategy Reducing the environmental impact of transport is core to our purpose. Per passenger, bus and coach travel is vastly less polluting than cars and, as such, modal shift is the single most important thing we can do. But we are also committed to making public transport greener. We have adopted targets through to 2025 that are ‘science based’ and aligned with limiting global warming in line with the Paris Agreement. A rapidly changing market Our Belief: quality mass transit is fundamental to a safe, green and prosperous future A rapidly changing market Financial overview Group Income Statement, Group Balance Sheet, Group Cash Flow Statement, Five Year Summary. Financial overview Investment case Driving our business forward in sustainable and growing markets Investment case ANNUAL REPORT 2020 Trusted through testing times Download our 2020 Annual Report National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560. QUICK LINKS National Express Foundation About us Sustainability Investors Media Careers CUSTOMERS Contact us © National Express Group PLC 2021. All rights reserved. Site Map Modern Slavery Statement Tax policy Privacy centre Cookie policy Cookies Settings We use cookies to optimise our website's functionality, to create more valuable experiences for you, and to keep our site secure. By clicking on the “Accept All Cookies” button, you consent to our use of cookies. You can change your preferences at any time in “Cookie Settings”. Cookies Settings Accept All Cookies