iCare® Customer Portal | Pay Your Invoice | Language Culture Who We Are What We Do Who We Serve COVID-19 Trending Privacy Policy As part of our commitment to Being Our Customers’ Best Service Provider, Convergint Technologies is committed to protecting the privacy of those who visit our websites and with whom we do business. We understand the importance of keeping your information secure. As part of our normal operations, we collect different kinds of information about our Site visitors. We have, however, structured our websites so that people have the option to visit without identifying themselves or revealing any personal information. The following are things you can do while visiting our Site if you prefer NOT to have information about your visit collected. Disable cookies within your browser before visiting our Site (you may also click here to manage your cookie settings with respect to this Site); Choose not to submit information via web forms located within our Site; Choose not to “opt-in” to certain programs that are available on our Sites; Choose not to complete any surveys available on our Site. Choose not to apply for a job on our Site The following describes the information we collect and how that information is used to provide our visitors with the optimal online experience. COOKIES AND WEB BEACONS As is commonly done on websites, we may use cookies and similar technology to keep track of our users. A “cookie” is a small text file containing alphanumeric characters that is stored on your computer and uniquely identifies your browser. Like many other websites, we use “Session Cookies” in your current visit to help keep you logged in as you navigate through our Site. We also use “Persistent Cookies” allows us to track repeated visits to the Site and link each visit to the information voluntarily provided by the visitor. For example, if the visitor is asked to provide us with name, company name, and email address, we will know the identity of the visitor when they visit the site at a later date. Another example involving “Persistent Cookies” is where Visitors may specify Site Preferences to have them set when they visit the Site at a later date. Lastly, we may record information that your web browser routinely shares, such as your browser type, browser language, software and hardware attributes, the date and time of your visit, the website from which you came, the geographical location of the Internet Protocol address and the pages on this Site that you visit. This will generally be anonymous data that we collect on an aggregate basis. We use this information to help us monitor our Site traffic and understand visitor behavior. To do this, we use Java scripting in cooperation with cookies and “web beacons” to track Site traffic and email response. A “web beacon” is an electronic image, called a 1-by-1 pixel or clear GIF, that can recognize certain types of information on your computer, such as a cookie number, time and date of a page view and so on. These methods do not collect any personal information, but simply aggregate information that allows us to research patterns of behavior on our site to learn how to better meet our visitors’ needs. We also use Pardot code to track email open rates and click-through rates, allowing us to manage the email marketing experience and activity on this Site. By using this Site, you are consenting to the above use of your data. You may refuse cookies by turning off that feature on your web browser. If you disable cookies, however, you will not be able to log in to our site. This Site uses Google, LinkedIn, Facebook, and Pardot cookies to implement the features described in the above paragraphs. For more information on Google’s privacy and cookie policy, please visit their privacy policy: http://privacy.google.com. For more information on LinkedIn’s privacy and cookie policy, please visit their privacy policy: https://www.linkedin.com/legal/privacy-policy. For more information on Facebook’s privacy and cookie policy, please visit their privacy policy: https://www.facebook.com/policy.php. For more information on Pardot’s privacy and cookie policy, please visit their privacy policy: https://www.salesforce.com/company/privacy. INFORMATION WE COLLECT You may be visiting our Site for a variety of reasons. For the purpose of this privacy policy, we will classify these reasons as (i) general browsing, (ii) personalized browsing, or (iii) submitting forms. Please note that not all activities may be available on our Site at a given time. For each different type of activity, we collect and store different types of data for different reasons. Browsing – If you are simply browsing or navigating through our Site, we collect information about your computer and the pages you visit on our Site in the aggregate (not individual or personal information). This data is often referred to as clickstream or navigation data. We use this information for research, analysis and reporting so that we can improve our navigation, page structure and page content to help visitors find information more quickly and provide more value when they find what they are looking for on our Site. Personalized Browsing – Some features of the Site, including but not limited using Site Preferences to have a personalized browsing experience, are only available after you log in. By logging into this Site with a user name and password, you are agreeing to our privacy policy. You are also acknowledging that your data may not be subject to EU regulations, like the General Data Protection Regulation (“GDPR”), as this is a U.S. based company and website. Submitting Forms – Certain pages of our Site contain forms that allow you to request information about our services and solutions or to gain access to valuable resources (like white papers, research documents, or other informational resources) in exchange for contact information. In completing one of these forms, you may be required to provide contact information, such as your name, job title, company name, company’s address, phone number and/or email address. By filling out a form on this Site, you are agreeing to our privacy policy. You are also acknowledging that your data may not be subject to EU regulations, like the General Data Protection Regulation (“GDPR”), as this is a U.S. based company and website. HOW WE USE AND SHARE YOUR INFORMATION If you choose to provide us with your personal data, as contemplated above, in addition to using the data for the express purpose for which it was provided, we may, if permitted by applicable law, use your information to: Carry out our obligations arising from any contracts entered into by you and us (or by your employer and us) Seek your views or comments on the services we provide through surveys or otherwise Notify you of changes to our services Send you communications that you have requested or that may be of interest to you, including activities or promotions of our products or services, or those of our affiliates Remarket to you on third-party websites Send you newsletters, event notices, and announcements Contact you via telephone Process a job application As a global organization offering a wide range of products and services, with business processes, management structures, and technical systems that cross borders, we have implemented global policies, along with standards and procedures, for consistent protection of personal information. As a global company, we may share information about you with our subsidiaries worldwide and transfer it to countries in the world where we do business in accordance with this Privacy Notice. Between our controlled subsidiaries, we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. Where appropriate, we may use your personal information, and/or we may also share your personal information with selected partners, to help us provide you, or the company you work for, products or services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes. If we decide to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is our practice to require appropriate protection for personal information in these types of transactions. If you do not wish for us to use your data in the ways described above, follow the instructions below, under the heading “YOUR RIGHTS.” Please be aware that, in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceedings, court order, or legal process. We may also share your personal information to protect our rights or property, or that of our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been, or could be, affected. We may place email links and web forms on this site to allow you to contact us directly. The information you provide is used to respond directly to your questions or comments. Those comments may be stored to improve the quality of our site and our services. In addition, from time to time, we will purchase or rent relevant public mailing lists from reputable agencies that have obtained your prior approval to receive relevant information based on your personal preferences. Any promotional information sent to you by us will contain instructions on how to be removed from a mailing list source. We will also freely provide information about how and from whom your personal details were given to us when requested. INTERNATIONAL TRANSFERS Our international footprint may involve the transfer of personal information between different subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information. Where required, we implement Standard Contractual Clauses approved by the EU Commission, or similar contractual clauses in other jurisdictions. This includes transfers to suppliers or other third parties. You may request a copy of our transfer mechanisms by sending an email to dataprotectionofficer@convergint.com. INFORMATION SECURITY AND ACCURACY We intend to protect your personal information and to maintain its accuracy. We implement reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. We also require that our suppliers protect such information from unauthorized access, use and disclosure. Additionally, you have a responsibility to protect your user ID and password to prevent others from being able to access the Site in your name. We cannot ensure and do not warrant the security and privacy of any information held by or transmitted to you or any third parties. Convergint cannot guarantee or be responsible for information transmitted in an unsecured manner. You are responsible for ensuring that your connection to the Site is secure, that your servers are properly configured, and that any information you download from the Site is adequately secured. RETENTION PERIOD We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business. Because the circumstances may vary depending on the context and the services, the information provided in Online Privacy Statement or provided in a specific notice may provide more detailed information on applicable retention terms. If we process your data for marketing purposes, we will delete your data if we have not received any responses to our marketing activities for a period of three years. The deletion will occur within six months of such three-year period elapsing. HOW TO CONTACT US If you have a question related to this Privacy Notice, please contact us by sending an email to dataprotectionofficer@convergint.com. Your message should include your company name with specific details of your inquiry and it will be forwarded to the appropriate member of our legal or Data Protection Team for the proper response. For the purposes of the EU General Data Protection Regulation (“GDPR”), the controller of your personal information is Convergint Technologies LLC, Attn: Data Privacy Officer, One Commerce Drive, Schaumburg, Illinois 60173, United States of America. Convergint Technologies LLC is not the controller in situations such as personal information processed in connection with a contractual relationship. In this case, the controller of personal information is the company with which we have contracted (such as your employer) unless otherwise agreed in that contract. YOUR RIGHTS You can revoke your consent to this policy by sending an email to dataprotectionofficer@convergint.com. You can request to access, update or correct your personal information. You also have the right to object to direct marketing. To make such a request or lodge such an objection, please send an email to dataprotectionofficer@convergint.com. Please specify our company name (so that we know which company you are contacting us about) and provide details of your request. We will contact you if we need more information to process your request. You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information. You can make these requests by sending an email to dataprotectionofficer@convergint.com, providing the details of your request. RIGHT TO LODGE A COMPLAINT In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint directly with us by sending an email to dataprotectionofficer@convergint.com and providing specific details of the complaint, including the name of your company if applicable. You may also be eligible to lodge a complaint with the competent data protection authority. The names and contact details of the Data Protection Authorities in the European Union can be found at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm. CHILDREN We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our records and systems. SECURITY We employ procedural and technical measures that are designed to help protect your personal information from loss, unauthorized access, disclosure, alteration or destruction. However, we cannot guarantee that third parties will not overcome any such measures and gain access to your information for unauthorized purposes. By using the Site, you accept the risk that compromise of and unauthorized access to your information is possible. To the fullest extent permitted by law, we disclaim any warranty or guarantee that your information will be protected from misuse, appropriation, alteration, or loss. CALIFORNIA AND CCPA PRIVACY RIGHTS AND DISCLOSURES The California Consumer Privacy Act (“CCPA”) applies to businesses “doing business” in California and to California residents and information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers. The CCPA grants California consumers rights with respect to the collection of their personal information, including, among other things, the right to delete the personal information a business holds about them, the right to opt-out of the sale of their personal information, and the right to know what personal information a business collects about them. Convergint operates in a business to business (“B2B”) context and as a service provider to other companies. We do not sell personal information of California consumers within the definition of the CCPA and the limited personal information we collect is subject to applicable CCPA exceptions for B2B transactions, for personal information obtained in our capacity as a service provider, and for personal information that relates to our employees and other personnel. OTHER INFORMATION Links This Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Site. Disclosure of Information We may disclose or access customer information when we believe in good faith that the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation or civil or administrative authorities in connection with a pending civil case or administrative investigation. Terms of Use The content on this website is copyrighted material owned by us. It is provided for your general information only, and is subject to change without notice. We reserve all rights with respect to the website, including without limitation, copyright and intellectual property rights. The website is provided on an “as is” basis. We make no representations or warranties of any kind, express or implied, with respect to the accuracy, completeness, suitability, timeliness, availability or reliability of the website or the information or materials found or offered on the site. We disclaim all implied warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy of data and non-infringement. Neither we, nor any of our affiliated companies, directors, officers, employees, partners or owners shall be liable for any loss or damage whatsoever related to the use of this website. Any claim or cause of action arising out of, or related to, the use of the website shall be governed by the laws of the State of Illinois regardless of where the website was accessed or the country of origin of the claimant. Questions about the Privacy Policy If you have any questions or complaints about this privacy policy, the practices of this site or your interactions with this site, please contact dataprotectionofficer@convergint.com About Us Culture Careers Locations Convergint Companies Contact Us SUBSCRIBE FOR UPDATES Untitled Untitled Email Copyright © 2021 Convergint Technologies LLC, All Rights Reserved Privacy Policy Terms of Use Online Reporting InfoShare Fit-for-Duty To understand visitor behavior and improve our site, we use cookies. For more information, including how to opt out, see our Privacy Policy. Okay