Customer Careers You are here: Home > Strategy, Vision & Culture > Our four pillars By continuing to browse the site you are agreeing to our use of cookies. Find out more here » Home Our Services Adding Value Vision & Culture About Us Our Corporate Plan Four Pillars Management Biographies Financial Statement People Vision Social Enterprise Green Modern Slavery Statement Our Partners Awards Sport Foundation Community Foundation Gender Pay Gap Report Key Facts News Contact Us OUR FOUR PILLARS The four pillars are the cornerstones of GLL – our guiding principles that sit at the heart of our business. Each pillar is of equal importance; in fact, they’re often referred to as our ‘quadruple bottom line’. Through our success, we know that delivering a quality service with exceptional people working to engage the community helps to ultimately deliver a better business. Without one pillar, all would fail. We really believe in living our ‘Achieve more’ mantra and these four pillars show us how we put this into action: BETTER SERVICE Our commitment to serving the community means we seek customer satisfaction by ‘getting it right’ first time. Continually striving to be the best, we work to exceed expectations and consistently deliver high quality, value-for-money services. We want to be known for being reputable, personable and engaging with our customers. BETTER PEOPLE We believe a better person is passionate, active and inclusive. They have self-belief, integrity, care about our social agenda and are committed to service and excellence. Continually developing and results-driven, they have a positive, ‘can-do’ attitude and want to make a difference. They’re great communicators who lead and inspire through their own involvement. BETTER COMMUNITIES We’re about community engagement, accessibility and working in partnership to get things done. We stand for being charitable, inclusive and for bringing social benefits. We want to create a sporting legacy following on from the 2012 London Olympic and Paralympic Games. And we’re dedicated to improving the health and well-being of local communities and to establishing a healthy lifestyle legacy for future generations. BETTER BUSINESS For us, it’s important that as a business we should be innovative, stable, ambitious and performing at the top of our game. We seek to be trustworthy, sustainable and affordable. Through a combination of sound investment and working in partnership, we’re always striving for success – in all that we do. Print Like Tweet Send QUICK LINKS Coronavirus (COVID-19) GDPR Statement Gender Pay Gap report Modern Slavery Statement Contact Us Work at GLL Become a member Better - Customer site Safeguarding ABOUT THIS SITE Privacy Notice Sitemap AWARDS & ACCREDITATIONS GLL is a registered trademark of Greenwich Leisure Limited, a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398 VAT registration no: 219749179.