Company How We Help Industries Locations Careers Resources Contact SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Energy & Utilities INDUSTRIES SERVED Utility companies look to SYKES to provide customer care that reduces call volume and builds long-term loyalty. Consumers have high expectations from their utility companies. Not only do they expect reliable and affordable energy service, they also want exceptional support when there’s an issue. SYKES’ expert agents walk customers through common issues like billing and provisions of service, and proactively communicate with customers about future billings. These strategies help reduce call volume, increase trust, and improve transparency and positive brand reputation. ENERGY & UTILITIES Segments SYKES is an end-to-end solution that handles everything from the acquisition of high-quality energy accounts to incremental sales and ongoing customer care. In the competitive, deregulated energy market, we understand what it takes to make your brand stand out. With our expert agents acting as your brand stewards, we do more than just take care of your customers — we delight them. ENERGY & UTILITIES Business Process Expertise Interrupted service, confusing billing and Public Utility Commissions (PUCs) complaints can negatively impact customer loyalty. That’s why SYKES ensures that customer interactions are focused on reducing friction and providing solutions that deliver the best experience for each individual issue. We cultivate stronger relationships with customers through data, analytics and engagement on preferred channels, leading to more intelligent customer experiences. ENERGY & UTILITIES Industry Issues Customers are more likely to select an energy provider that promotes transparency and actively informs them about their billing, services and interruptions. SYKES takes care of your customers, walking them through their issues to reduce or eliminate PUCs and creating lifelong relationships built on a foundation of trust. With SYKES handling your customer care — or any other part of your customer journey — your energy company is free to focus on its areas of expertise. More Resources Learn from Common PUC Complaints to Create a More Intelligent Customer Experience 6 Ways to Increase Sales for Retail Energy Companies 10 Energy Marketing Strategies to Attract and Retain Customers FOLLOW US ON SOCIAL MEDIA COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated