Retain your customers / Conduct multi-channel operations With multichannel operations Loyalty, the sinews of war Keeping customers, getting them recommended, making them ambassadors of your brand, these are the objectives common to all players in commerce, online, in retail or in mail order print. scoring, you will need to determine the best possible channel combinations to build loyalty. Consumption habits and purchasing methods will help you define the best possible combinations of channels, with one determining factor of course: owning the data. After determining your goals, you may need to think about enrichment of your data. Define the right mix and the right rhythm Do you need to communicate with your customers only digitally. Add print in the highlights of the year? Send them SMS as part of promotional offers to seize? It is because it is not so easy to define an efficient strategy that we support you in setting up an adequate loyalty marketing plan. Our team of data and strategic consulting experts will work with you to design the loyalty plan based on the score RFM of your customers but also of the KPIs of your last operations. For example, after analyzing the data, it became obvious and essential for a pure player to send a catalog to its customers several times a year. Pour d’autres acteurs, prévenir par e-mails ses clients de l’arrivée prochain d’un courrier important a multiplié par 1,5 les taux de retour. D’autres ont décidé de prendre des nouvelles de leurs clients par téléphone pendant la crise sanitaire. Appréciant la démarche, leurs clients ont passé une commande. Et le marketing automation ? Notre travail d’expert marketing est loin d’être terminé lorsqu’un individu devient un client. Pour la plupart des secteurs, la valeur réelle s’obtient en entretenant et en renforçant les liens avec vos clients dans le temps. After an analysis of your needs from the maturity of your structure to move to the automation of your marketing, our team is able to assist you in choosing a tool that meets your expectations and your needs. Each tool has its own functionalities. There is no point in choosing an oversized tool if your goal is above all to send emails automatically, at given times and to create landing pages or forms. Know your customers better Optimize my marketing operations Tell us about your project! 15 experts at your service, Monday to Friday, 8:30 a.m. to 7 p.m. 35 years of experience in supporting your multichannel strategies. Contact us or call us 03 88 77 48 58 *price of a local call ITL, a Padam Group company . Datas Solutions since 1984 13 rue du Canal 67203 Oberschaeffolsheim T. 03 88 77 48 58 info@itl.fr Follow us . To analyse View my data Manage my activity Know my clients . Valuation Improve the quality of my data Enrich my data Share my data . Loyalty Multichannel operations Customer knowledge Marketing operations . Prospecting Know my target Hit my target Accompaniement Padam-group ITL Atlantic ITL certified ISO 9001: 2015 Find us Legal Notice CGV Privacy Policy Sitemap Managing cookies Menu 0 Find a file To research Contact us En attendant l’interdiction générale des cookies pour laquelle nous militons, nous vous donnons le contrôle sur ce que vous souhaitez nous laisser comme informations après votre passage sur notre site. Tout accepter Interdire tous les cookies Personnaliser