menu help and contact you have an emergency? my online account During summer Remember to hydrate and conserve water Find all our advice I ACCESS MY ACCOUNT ONLINE Remember me I connect I can not connect I create my account online QUICKLY ACCESS MY SERVICES I'm moving I create my account I pay my bill Meter reading FIND ALL THE INFORMATION ON THE WATER IN YOUR MUNICIPALITY 04/06/2020 Small businesses in difficulty Small businesses in difficulty, which changes for your bill read more 12345<> Your review in | es Contact Legal notice | Terms of use Ville de Dole

menu help and contact you have an emergency? my online account Home > PROCEDURES AND ADVICE > Invoice and statement > Understanding my invoice > Managing a leak Do you suspect or have you noticed a leak? It is important to act quickly to avoid significant overconsumption or material damage. 1. LOCATE THE LEAK To spot a leak, we advise you to check all of your water points, first and foremost the most sensitive ones: toilet flushes, cumulus clouds and pipes. some leaks are invisible. It is advisable to carry out a leak test as soon as possible . If you can't see any leaks with the naked eye, it may be invisible. To help you locate it in your accommodation: turn off the water taps one after the other and look at the numbers on your meter each time; as soon as the digits stop spinning, you have detected the circuit where the leak is located. If you still cannot locate the leak, contact a plumber. 2. ACT QUICKLY Once the leak has been identified, taking action is essential to avoid any additional damage and an abnormally high bill. We recommend that you use a licensed plumber for the work and repairs to be carried out. 3. BENEFIT FROM A POSSIBLE DISCOUNT The law relating to the treatment of excess water consumption, known as the Warsmann law, provides for a discount in the event of a leak. This law guarantees you a discount on your water bill in the event of "abnormal" consumption ¹, if this does not concern a leak due to household appliances or domestic sanitary or heating equipment. The discount is equal to the portion exceeding double your usual average consumption. You then have one month to have the affected pipes repaired by an approved company. You must then send us a certificate provided by the plumber specifying the location of the leak and the date of repair. ¹ A consumption is said to be "abnormal" when "the volume of water consumed since the last reading exceeds double the average volume of water consumed by the subscriber […] over the previous three years". Provisions of article L2224-12 -4- III bis general code of local authorities. DISCOVER OUR DOLCE Ô SERVICES If the meters are the property of your water supplier, it is your responsibility to ensure proper protection. Here are some simple tips for maintaining your meter and your installations and preventing any leaks or damage associated with periods of extreme cold. Find out more Your review in | es Contact Legal notice Terms of use Town of Dole