Close Account Search Menu Main content Welcome to our new customers joining us from Utility Point We realise it's an unsettling time, but you'll find lots of support and information here Latest updates for customers joining us from Utility Point Update 24 November 2021 Over 90% of former Utility Point customer accounts have started their transfer to EDF. EDF will not receive copies of your previous Utility Point bills, so if you'd like a copy, please log in to your Utility Point account and download copies for your records. Direct Debit customers If you didn't cancel your Direct Debit then we'll set you up as a Direct Debit customer. We'll send you a Direct Debit confirmation letter for each fuel. Please review the Direct Debit confirmation letter as this will have the amounts you'll be paying and the date the Direct Debit will be taken from your account each month. If you've received your Direct Debit confirmation letter you can check the amount you're paying by logging into your MyAccount login. Utility Point account final closing account statement We're currently working with Utility Point in Administration to generate a final closing account statement for your Utility Point account to be sent to you. EDF will transfer the balance across and if you're still with us we'll add it to your EDF account. If you chose to move to another supplier and your final statement balance shows you're in credit we'll refund by cheque. We'll keep you informed on this - there is nothing you need to do. Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 6.30pm. Read more What happens now that Utility Point has stopped supplying my energy? The energy industry’s regulator Ofgem chose us to supply your energy and we’re delighted to welcome you to EDF. It’ll take some time for Utility Point to send over your details and for us to transfer you onto EDF systems. Once your migration journey starts, we’ll send your welcome information which will contain your EDF account number, tariff details, terms and conditions and how to set up your online account. What happens next? Good news, we’ve already started supplying your energy. Once we start your migration, we’ll send you details of your new contract and the terms and conditions. Thanks for your patience while we get everything ready for you. Theres's no need to contact us, we’ll be in touch with the next steps. Please check the FAQs below for further information. Frequently asked questions Here's some more information about joining EDF. If you need to contact us, once you've checked our FAQs, the simplest and easiest way to do this is via SMS on 07481 341 928(1) or WhatsApp on 07480 802 942(1). You can also call us on 0333 009 7120(2). Our team is ready to help Monday to Friday from 9am to 5pm and Saturday 8am to 2pm. Your supply Why has EDF started supplying my energy? What is going to happen to my energy supply? I was getting 100% renewable power, will I still get the same with EDF? What do I do if there is an emergency with my energy supply? Will my smart meter still work? Do I need to provide a meter reading? Your Direct Debit payments Why have you increased my Direct Debit? What should I do if I currently pay by Direct Debit? What happens to the payments Utility Point are still taking as part of my Direct Debit? Your contract Will I stay on the same tariff? How do I change my payment method? When will I receive a bill from EDF? Will I be able to leave without exit fees? Your contract - How will my data be handled? Your transfer Can I move to another supplier before the transfer to EDF? I started transferring to a different supplier (not EDF) when I heard my previous supplier was ceasing trading. Will my transfer still go ahead? I have a smart meter appointment booked with my previous supplier – will this go ahead as planned? When will my account move to EDF? How long will my transfer to EDF take? I’ve recently moved home / I’m moving home soon, how do I update my details? Accounts in debit or credit What will happen with my credit balance? What happens to any outstanding payments/debt with my previous supplier? I have a query about a previous Utility Point statement or payment, what should I do? Other services I’m listed on the Priority Services Register. Will I remain on the register when I transfer to EDF? Is EDF part of the Warm Home Discount (WHD) scheme? How do I contact you? I'm unhappy, how can I complain? I've already made a complaint to my previous supplier, what happens now? I've already escalated my complaint to Ombudsman Services: Energy /EHU or Citizens Advice – what happens now? Do you have an electric vehicle? Can I register with EDF for my Smart Export Guarantee (SEG)? With EDF you get Zero Carbon Britain's biggest generator of zero carbon electricity(3) Zero Extra Cost Zero carbon electricity at zero extra cost(5) Zero Hassle Winner of 7 service awards from Uswitch Great Value Named Best Value Large Supplier by Uswitch 2021 Notes Messages and data are charged by your mobile service provider at your standard rate. Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure. UK Fuel Mix disclosure information, published by Government Department BEIS, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation. The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators. The below table summarises zero-carbon generation by company demonstrating EDF generating 32.4%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database. ZERO-CARBON GENERATION SUMMARY BY COMPANY 2020 2020 Supplier name zero-carbon GWh of zero-carbon electricity generation % of overall zero-carbon electricity generation EDF zero-carbon 37,968 32.4% CENTRICA zero-carbon 9,101 7.8% RWE zero-carbon 5,060 4.3% E.on zero-carbon 2,195 1.9% SSE zero-carbon 5,424 4.6% ScottishPower zero-carbon 4,364 3.7% Drax zero-carbon - - Orsted zero-carbon 9,523 8.1% EPH zero-carbon - - Equinor zero-carbon 1,182 1.0% Vattenfall zero-carbon 1,783 1.5% Fred Olsen Renewables zero-carbon 1,100 0.9% Macquarie zero-carbon 3,504 3.0% Ventient Energy zero-carbon 562 0.5% Statkraft zero-carbon 370 0.3% Eneco zero-carbon 316 0.3% Falck Renewables zero-carbon 251 0.2% RES zero-carbon 320 0.3% SGRE zero-carbon 245 0.2% Greencoat zero-carbon 318 0.3% Community Windpower zero-carbon 329 0.3% OTHER zero-carbon 33,243 28.4% TOTAL zero-carbon 118,805 100% Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines; other network operators' charges may vary. Lines are open Mon-Fri 8am to 6pm and Saturday 8am to 2pm All of our home energy tariffs are backed by zero-carbon electricity as standard and are backed annually. At the end of each fuel mix reporting year we’ll make sure we have enough nuclear generation declarations to match the total volume of electricity supplied to all of our customers on zero carbon nuclear backed tariffs. For home MyAccount Get a quote Energy efficiency Smart meters Help and support For business Large business Affiliates About us Unsubscribe About EDF Coronavirus information Work for us Download centre Governance Media centre Financial information Modern Slavery Statement Emergency contacts 24 hour gas emergency helpline 0800 111 999 Power cut? Call 105 Go to the EDF Facebook page. Go to the EDF Twitter page. Go to the EDF Linkedin page. Go to the EDF YouTube channel. Go to the EDF Instagram page. 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