LADWP Home News & Media Outage Information Careers About Us Español LADWP > About Us> In Our Community> COVID-19 Response In Our Community COVID-19 Response Essential Work Continues Customer Support Customer Service Center Closures Beware of Scammers Safe Drinking Water Safer at Home Tips Public Facility Closures Help For Small Businesses Stay Connected! Community Events Construction Projects Educational Programs Going Green Your Safety Neighborhood Councils Speakers Bureau La Kretz Innovation Campus COVID-19 Response As an essential service provider, our dedicated workforce is working around the clock to make sure you have the water and power services you need to help you stay Safer at Home. We're committed to helping you during this challenging time, while also protecting the health and well-being of our employees so that they can keep the power and water flowing 24/7. Read More: A Message for our Customers State of California Utility Relief Programs We are pleased that the State Budget Act of 2021 passed in July 2021. This Act appropriated a combined $2 billion from the federal American Rescue Plan Act of 2021 to support the establishment of the California Arrearage Payment Program (CAPP) and the California Water and Wastewater Arrearage Payment Program (CWWAPP), where Californians and Angelenos can receive financial help with their past due utility bill balances. We are awaiting further guidance from the state on implementation of this valuable customer assistance and will post more information here when it becomes available. In-Person Customer Programs Resume We have resumed in-person service for our residential and commercial programs suspended in March 2020 due to the COVID-19 pandemic. Our safety protocols while performing work in customer homes and businesses include the use of personal protective equipment, social distancing and temperature checks for symptom screening prior to meeting with customers. Residential Programs: AC Optimization, Low-Income Refrigerator Exchange Program (LIREP), Refrigerator Turn-In and Recycle Program (RETIRE), Home Energy Improvement Program (HEIP), Water Conservation Rebate Program and Hands On Workshops. Commercial Programs: Commercial Direct Install Program and Technical Assistance Program. Essential Work Continues During these challenging times, we’re focused on the work necessary to keep the power and water flowing to your homes and businesses. Learn More Customer Support If you are experiencing a financial hardship, pay plans are available by visiting ladwp.com/financialassistance or by calling 1-800-DIAL-DWP. Other financial assistance programs are also available including a Low-Income Discount Program for qualifying customers. Learn More Customer Service Center Closures To protect the health and safety of our customers and employees all Customer Service Centers are closed. Learn More Beware of Scammers Please be cautious! Scammers are taking advantage of people during this crisis. Learn More Safe Drinking Water Your water is safe to drink. There’s no need to buy bottled water. Learn More Safer at Home Tips Working or schooling from home? Check out our tips for saving water and power. Learn More Public Facility Closures We encourage individuals to continue practicing social distancing and stay home. To help slow the spread of COVID-19, we have closed some of our facilities to the public. We will continue to monitor and assess the situation and announce further updates as necessary. Learn More Help for Small Businesses Resources for small businesses. Learn More Stay Connected Resources to help you stay Safer at Home. Learn More