SATISFACTION GUARANTEE NUTRICIA NORTH AMERICA, INC. 45-DAY SATISFACTION GUARANTEE FOR NUTRICIA PRODUCTS At Nutricia North America, Inc. (“Nutricia”), we proudly stand behind our products and quality controls. If for any reason you are not satisfied with a Nutricia product1 you are the original end-user purchaser, and you purchased from Nutricia or from one of our authorized sellers, you may either request a refund or a replacement product. Please note that because we are unable to control the quality of products sold by unauthorized sellers, the Guarantee is not available for products purchased from unauthorized sellers unless otherwise prohibited by law. How To Claim The Guarantee To submit a Guarantee request, please call one of our experts at (800) 365-7354 (Mon-Fri 8:30am – 6:00pm, ET) and have information available regarding where and when you purchased your Nutricia product. If your request is approved, you will then need to mail your product, along with a proof of purchase, and your Guarantee approval number to: Nutricia North America, Inc. ATTN: Customer Service Returns 77 Upper Rock Circle #303 Rockville, MD 20850 Email: CSReturns@nutricia.com You must submit your Guarantee request within 45 days of the date of purchase. Please note that you are responsible for shipping charges in connection with mailing your product. Guarantee Guidelines Nutricia reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the 45-Day Satisfaction Guarantee. If you have any questions regarding whether a seller is an authorized Nutricia seller, please contact us at customerservice@nutricia.com or (800) 365-7354. 1 Nutricia’s products include, but not limited to, Nutricia’s Neocate-branded, Nutricia’s KetoCal-branded, Nutricia’s Metabolic’s-branded, and Nutricia’s Advanced Medical Nutrition-branded products (“Product(s)”). About Neocate News Contact Privacy Policy California Privacy Policy Terms and Conditions Terms of Purchase Return Policy Satisfaction Guarantee For Healthcare Professionals Products Neocate Syneo Infant Neocate Infant DHA/ARA Neocate Nutra Neocate Junior Neocate Splash Other Nutritional Products Auto-Reorder Program Shop Where to Buy Parent & Patient Resources Neocate Footsteps Neocate Guides & FAQs Neocate Recipes Food Allergy Conditions & Symptoms Symptom Checker Living with Food Allergies Blog Patient Stories Spanish Resources Reimbursement Letters of Medical Necessity WIC Coverage Contact Us 1-800-365-7354 Live in Canada? Visit us here. Neocate® is a family of hypoallergenic, amino acid-based medical foods for use under medical supervision and is indicated for cow milk allergy, multiple food allergies and related GI and allergic conditions. Talk to your health provider to see if Neocate is right for you. © 2021 Nutricia North America. All Rights Reserved