My Account Outage Center Contact Us Careers Media Center PEC News PEC logo About Us Your Service Savings Reliability Our Community Safety Welcome to the cooperative. We’re glad you’re here. The Hill Country is a special place. Your new electric utility is, too. PEC is a cooperative, meaning you’re more than a customer — you’re a member. We look forward to serving you. Get connected Moving is hard. Getting power doesn’t have to be. Review the information below to ensure you have everything you need to set up your service. *Information for existing meters only. For new construction, call 877-372-0391. What you need to establish service Personal Information Name Phone number Date of birth Email address Mailing address Service location address Payment method for fees Social Security number or driver’s license number for the security deposit Optional: letter of credit from your previous utility (this could help you avoid paying a security deposit) or pay a lower deposit amount Name of anyone else on the account Determine the day of the month you’d like your bill due New members pay these two fees 50 Membership Fee Paid up front Refundable when service is disconnected Applies to new members only Grants membership into the cooperative 50 Establishment Fee Paid up front, per meter Nonrefundable Applies to any new service connection Covers the cost of establishing new account and electric service We may require a refundable security deposit But you can avoid it or pay a lower deposit by providing valid identification and a credit assessment (will not affect your credit score) OR a letter of credit from your previous utility. 0 deposit Good payment history OR satisfactory credit assessment 75 deposit Low-risk credit assessment 150 deposit Failure to provide valid identification OR Unsatisfactory credit assessment 300 deposit Commercial accounts only Failure to provide valid identification OR unsatisfactory credit assessment Valid identification Personal accounts: Social Security number and date of birth OR Driver’s license number and date of birth Business accounts: Corporate tax ID number OR LLP tax ID number Avoid a deposit Demonstrate a good payment history with your previous electric utility by providing a letter of credit OR Ask for a credit assessment Will not affect your FICO credit score Quick – can take place over the phone Eliminate your deposit amount (contingent upon satisfactory credit assessment results) Pick a billing option eDraft + eBilling Paperless billing + auto bank draft 2.50 Save $2.50 per month with eDraft + eBilling eDraft Auto bank draft 1.50 Save $1.50 per month with eDraft eBilling Paperless billing 1.00 Save $1.00 per month with eBilling Residential and Farm/Ranch Rate. Savings reflected as a credit on your monthly bill. Do more with PEC’s SmartHub PEC’s SmartHub is an easy, convenient app that helps you manage your account preferences. Download the app today to pay your bills, report outages, and monitor your energy use. Learn more » Enroll in Power of Change PEC’s Power of Change program helps you empower your community by rounding your electric bill to the nearest dollar. The program provides support to area nonprofits through community grants, scholarships for local students, and more. The average monthly contribution is just $0.49 or $6 per year. Enroll today using SmartHub » Emergency text alerts Sign up for PEC’s emergency SMS (text) alert service. With this new capability, PEC can send a text message to your mobile phone during an emergency, including prolonged power interruptions and peak energy demand situations. Make sure your mobile phone numbers is listed in SmartHub. Learn More » Ready to go? Complete this form and a PEC Member Relations Agent will be in touch shortly! Get Started Or call us at 888-554-4732, Monday through Friday between 8 a.m. and 5 p.m., or sign up for service in-person at one of our offices. Due to our crew schedules, we cannot set up same-day connections without posting a $125 fee during business hours (8 a.m - 5 p.m.) and $175 outside of business hours. You don’t need to be on-site when we connect your power, so feel free to focus on your move. If you require immediate connection within 24 hours, please call us directly at 888-554-4732. Additional fees may apply. PEC logo Contact Us 888-554-4732 Contact form » Emergency & Interruptions 888-883-3379 Member Resources My Account Outage Center Payment Options Pay by Phone Business Resources Business Development Vendor Information Construction & Development Commercial Development About Us Your Service Our Community Savings Reliability Safety .cls-1{fill:#fff}Artboard 5 © Copyright 2010-2021 Welcome to PEC All rights reserved. Terms of Use Online Privacy Statement