Still Interested In A 2021 GMC Sierra 1500 Don't Show Again See Details 705 AUTOPARK BLVD WEST CHESTER PA 19382-4976 Sales (610) 427-8708 Service (610) 624-1176 Hours & Map Contact Us Schedule Service Home New Vehicles More Sign In Saved Vehicles SEARCH ANYTHING SEARCH INVENTORY Search Customer Reviews FILTER Clear All DEPARTMENT Service 628 Sales 100 STATE PA 688 DE 28 MD 4 NJ 3 FL 2 MA 1 NC 1 SC 1 MAKE GMC 430 Buick 236 Chevrolet 39 Cadillac 23 ADDITIONAL OPTIONS Include reviews where comments are not available 728 728 Reviews Found 4.7 Rating - Lowest Rating - Highest Date - Oldest Date - Newest Sort By Confirmed Service Customer Nov 19, 2021 Joe, the driver was excellent. He was prompt and courteous and made the experience even better than expected. Jerome N. WEST CHESTER Read More Business Response Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 19, 2021 I was charged for something that should have been in warranty. Ram J. MALVERN Read More Business Response We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns. Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 18, 2021 Great customer care Christopher R. MEDIA Read More Business Response Hi, thank you so much for your high rating. We sincerely thank you for the positive review, and look forward to seeing you again soon! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 18, 2021 Could not have been more accommodating. I had to reschedule my original appointment because of my wife’s work schedule and all employees involved we’re happy to either assist me with a new appointment, or serve me during an appointment Ryan C. DOWNINGTOWN Read More Business Response Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 17, 2021 I was quoted a price of 1840 for the job. When I came to pick up the car I was told that the price was two thousand something. I told the guy that was not the price I was quoted. He was rather rude. He said that he was not the one that was helping me. He was just going by the paperwork. I told him that I had the quote in my car. We went an got it. He took a few dollars off. I still ended up paying 1973. No one could explain to me why it was 130 dollars higher. Very disappointed in the lack of communication with your team. Jason G. WILMINGTON Read More Business Response We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 16, 2021 Routine Oil Change. In and out in no time. David M. HAVERTOWN Read More Business Response Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! If you're ever in need of more help, please let us know! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 16, 2021 Great service Edward D. DOWNINGTOWN Read More Business Response Hi there, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 15, 2021 All good Charles Q. EXTON Read More Business Response Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Sales Customer Nov 15, 2021 Dealt with very knowledgeable staff, Perry, Joe and Doug. All 3 gentlemen made the buying experience first rate. Walked us through every aspect of the purchase, answered a barrage of questions and put us at ease. We are extremely happy with the service they offered and with the vehicle. It's our 2nd purchase of a Buick Enclave. Sean C. FSTRVL TRVOSE Read More Business Response Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for leaving us this response! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 15, 2021 Left a message for service on availability of a trans and never received a call. They claim they road tested my truck yet it never turned 1 mile when I picked it up. Had to purchase a new truck because I was in a situation. Will probably never go back even for a FREE oil change. This was the 2nd time I left there with no answer to questions I asked. Robert D. WEST CHESTER Read More Business Response Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one. Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 15, 2021 I had my diesel truck fixed at your dealership for the fourth time concerning the same issue and after taking it home it still does not work. The problem was not resolved. I reached out to the dealership on Saturday, November 13 and I’m still waiting for a response to finally get this resolved. The service manager and associates were all very friendly and very good people, unfortunately though the issue just is not getting fixed. Peter Smith 484995-0125, 866 Downingtown Pike West Chester PA 19380 Pete S. WEST CHESTER Read More Business Response Hi, it's upsetting to hear that your experience was anything but stellar. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you. Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 15, 2021 Everything is great! Hong G. DOWNINGTOWN Read More Business Response Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Faulkner Buick GMC West Chester, INC. and we hope to see you again. Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 15, 2021 Very professional , excellent service!!! John Z. RIDLEY PARK Read More Business Response Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for the great review! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 14, 2021 Everything I wanted done in a timely manner with no complications Daniel F. GLEN MILLS Read More Business Response Hi there, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 12, 2021 My service consultant Rusty got me right in and out as fast as possible. He always does. I would not hesitate to send a friend to Faulkner for a car purchase and service. Michael C. WEST CHESTER Read More Business Response Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please don't hesitate to reach out! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 12, 2021 On time, professional,and courteous. Tom H. WEST CHESTER Read More Business Response It is great to hear everything was done quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Sales Customer Nov 11, 2021 Excellent sales person. Finance department was very good and professional. They worked to get us a rate that was within our budget. We were lucky that they had a new Acadia available. We got a fair price for out trade-in. We had no appointment nor prior experience with this dealership but drove off with our new Acadia within a few hours. Charles A. DOUGLASSVILLE Read More Business Response Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We look forward to your next visit! Take care! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 11, 2021 On time and done right. Alfio T. GLEN MILLS Read More Business Response We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Service Customer Nov 11, 2021 All around Great service, Highly recommend this place. Martin C. DOWNINGTOWN Read More Business Response Hi there, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help! Was This Review Helpful? Yes No Share on Facebook Share on Twitter Confirmed Sales Customer Nov 10, 2021 Magali is fantastic! Peter D. MALVERN Read More Business Response Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care! Was This Review Helpful? Yes No Share on Facebook Share on Twitter PREVIOUS 1 2 3 4 5 ... 37 NEXT BACK TO TOP Faulkner Buick GMC West Chester 705 AUTOPARK BLVD WEST CHESTER PA 19382-4976 SALES SERVICE DIRECTIONS FACEBOOK YOUTUBE TWITTER INVENTORY Shop New Shop Pre-Owned Showroom FINANCE Pre-Qualify Quick Quote ABOUT US Meet Our Staff Hours & Directions Privacy Policy Privacy Policy|AdChoices Dealer Log In