Customer Services. Insight. Using leading edge Customer Insight tools, our data engineers and analysts discover the “What” and “Why” from previously siloed data and deliver actionable recommendations to improve and sustain Customer Experience. Discover our solution A tiered approach to driving value from data Analytics “Looking forward” – WHAT WILL happen – predicting future performance and customer behaviour Digging deeper into contact data to identify root causes of issues Quantification of opportunities to transform CX Change professionals to deliver improvements often in model office setting Insight “Rear View Mirror” Analysis of trends and WHY performance has changed Supporting ad-hoc queries and MBR/QBR spotlights Fuels day to day improvements to performance Business Intelligence Regular reporting on WHAT had happened Daily, weekly, monthly measurement of core KPI’s Webhelp and client facing reports to support management of performance Let's talk about you Contact us About us What we do The Group Webhelp in your region Discover All industries Our solutions News Career Job search Work abroad Community Contact us Think Human Legal HubGovernance & Risk managementCookie Preference Center © 2020. All right reserved. Site by MyStudioFactory Subscribe to receive our newsletter Email address Contact us! Paris 161 rue de Courcelles 75017 Paris See all locations