MENU About us Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). The Freshworks Promise There are hundreds of vendors you deal with, who may promise you a thousand things. Wondering how we’re different? READ MORE The Freshworks journey A decade of democratizing delight 2010 Founders Girish Mathrubootham and Shan Krishnasamy begin work on creating a user-focused cloud-based customer service software. Freshdesk is officially incorporated. 2011 Freshdesk raises its first round of funding, worth $1 million, from VC firm Accel and bags it’s first customer Atwell College, Australia. 2012 Freshdesk raises its second round of funding, worth $5 million, from New York-based investment firm Tiger Global Management and Accel. 2015 Freshdesk acquires 1CLICK.io, Konotor, and Frilp. 2016 Freshdesk launches its second product—Freshsales, a CRM product. 2017 Freshdesk Inc. rebrands to Freshworks Inc. 2018 Freshworks crosses $100 million in annual recurring revenue; unveils Freshworks 360, a multi-product suite. 2019 Freshworks enters three Gartner Magic Quadrant Reports in the Customer Engagement Software segment and Features #40 on the Forbes Cloud 100 list for the third consecutive year. 2020 Freshworks crosses $200 million in annual recurring revenue, and features as the only ‘Visionary’ company in Gartner’s MQ for CRM Customer Engagement Center and rises to #16 on the Forbes Cloud 100 list. 2021 Freshworks crosses $300 million in annual recurring revenue, and continues to be the only ‘Visionary’ company in Gartner’s MQ for CRM Customer Engagement Center for the second consecutive year. Freshdesk Freshsales Freshmarketer Freshservice Freshteam COMPANY About Leadership Board of Directors Investors Customers Affiliates Partners Philanthropy Careers News room GDPR Tax FAQs Contact us EVENTS Refresh 2021 ON Festival CONNECT WITH US Terms of service Privacy Notice Takedown Policy GDPR Security CSR Policy Tax FAQs Unsubscribe Copyright © Freshworks Inc. All Rights Reserved We use cookies to track visitors, measure ads, ad campaign effectiveness and analyze site traffic. We may also share information about your use of our site with 3rd parties. For more info, see, ourCookie Policy and ourPrivacy Policy. By clicking on "Cookie Preference Manager" you can choose to enable only certain cookie categories. By clicking "ACCEPT ALL" you agree to the storing of all cookies on your device. Manage Preferences ACCEPT ALL