Safeguard Payment Plan Outage Map Contact Us You are here Home » Member Services » Payment Options Payment Options Mecklenburg Electric Cooperative offers its members several ways to pay their monthly electric bills. SmartHub If you choose to pay online, our SmartHub App is easy and fast. Simply set up a one-time username and password for easy access to view and pay your bill 24/7 from any computer or mobile device. You can also view up to 24 months of your billing history, see usage details, view and report outages, and connect with social media. Need help installing or creating a new SmartHub account? Click here. Pay Now Click on our homepage and simply enter your account number and last name to make a quick and easy payment. Credit Card/E-Check If you would like to pay your electric bill by e-check or credit card, it’s easy! All you need is your Mecklenburg Electric Cooperative account number and checking account information, or your credit card number, 3-digit security code (on the back of your card), expiration date, and zip code of where your credit card statement is mailed, if paying by credit card. This service is available 24/7. Just call toll free 1-877-541-5737 and select Option 2. Automatic Bank or Credit Card Withdrawal This option allows you to have your monthly electric bill automatically deducted from your checking/savings or your Visa, Discover or MasterCard. Each month you receive your statement indicating the amount due and the date the automatic deduction will occur. To enroll in this program, call your local district office or sign-up through SmartHub. Kiosk Similar to an ATM, payment kiosks are available at each district location to allow for 24/7 account access. You can easily view and pay your bills using cash, check or credit card. Postal Service Each month’s bill has a return envelope included that you can use to mail your check or money order along with your bill stub. Please do not send cash. District Offices We have three district offices open Monday – Friday, 8 a.m. to 5 p.m. Our District Service Representatives in Chase City, Gretna, and Emporia are available to take your payment in person and answer any questions that you may have. CHASE CITY DISTRICT OFFICE (link is external) 11633 Highway 92 West Post Office Box 2451 Chase City, Virginia 23924 Billing and Services: (434) 372-6200 Toll Free: (800) 989-4161 EMPORIA DISTRICT OFFICE (link is external) 1413 Pleasant Shade Drive Post Office Box 427 Emporia, Virginia 23847 Billing and Services: (434) 634-6168 Toll Free: (800) 989-0776 GRETNA DISTRICT OFFICE (link is external) 606 Vaden Drive Post Office Box 617 Gretna, Virginia 24557 Billing and Services: (434) 656-1288 Toll Free: (800) 989-1289 “This institution is an equal opportunity provider and employer” Copyright 2017, Mecklenburg Electric Cooperative, All Rights Reserved © 2021 Mecklenburg Electric Cooperative. All Rights Reserved Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy® Cooperatives stand as a source of power and information to their 32 million member-owners every day.