ABOUT SOLUTIONS DISCOVER INDUSTRY NEWS INVESTOR RELATIONS CONTACT BLOG JOBS EN DE ES FR PL CN Customer Interaction Services Our customer interaction solutions are centered on augmenting human talent with advanced proprietary technology tools, automation – like RPA and bots – and data insight. We enhance this approach with deep vertical, cultural, and CX domain expertise, developed from partnering with top brands for more than 20 years. Omnichannel CX is the New Standard CX is a key differentiator for your business so you must ensure that your customers’ experience gives you the competitive edge. Or it is a major revenue driver, and you need to ensure that you treat every conversation as a commercial opportunity for your brand. Alternatively, it’s a necessity for you with large volumes of transactional enquiries, so you are focused on being as efficient as possible. We believe that (the right) technology has the power to help you manage complexity and simplify the lives of your customers, while keeping costs down . But it is still people that will make the difference: understanding your business and your goals, caring for your brand and your customers, and working out the right solution for you. By working with Majorel, we will help you navigate the complexity of customer experience management – especially omnichannel approaches – and make sure you get the best from technology and people. By understanding your vision and your strategy, not just your customer experience processes. By recommending the technology that’s best for you, not just the latest buzzwords. By living your culture and working as your extended team. Because it is still the people that make the difference – for your customers and for your brand. Our Services Our experts can help you design your customer service transformation strategy, identify the right technology solutions, and create a compelling business case. Customer Service We design, deliver, and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too. Providing you with a cohesive customer experience that aligns with your brand’s purpose. And giving the competitive edge that makes you stand out from the crowd. Let's talk Sales & Marketing Our team of qualified sales experts and consultants are committed to deliver the best return on investment for you. Whether you are looking for analytical solutions to propel your marketing strategy or a lead generation partner, we are ready to go the extra mile to help you realize your growth targets. And our proprietary digital tools will give you the edge – for example, Majorel Acquire, our customer acquisition platform. Let's talk Loyalty & Retention We create customer engagement solutions and support your customers on their journey. Through customer service, analytics, loyalty programs and win-back campaigns we increase customer value and build loyalty for you. More than 200 million customers are enrolled in loyalty programs run by us. A key part of our offer is our proprietary digital tools, like Majorel Loyalty. Let's talk Tech Support Our super-talented technical support specialists are on hand to help your customers 24/7 with expert help and advice. Naturally, we also know the importance of after-sales service to the overall customer experience and how this can create advocates for your products and services. Let's Talk Table of contents Omnichannel CX is the New Standard Our Services Get in touch Recommend page Check out our latest insights Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more Practice-Tips: The Do’s and Don’ts of Online-Meetings Read more More insights We're global. So you can be close Book a site visit WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO. Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more WE BELIEVE IN INNOVATION. HERE’S THE LATEST WHAT'S NEW 2 December 2021 Majorel Enters Croatia and Further Extends Nearshore Capabilities Majorel announces that it has entered a new country – Croatia – further extending its nearshore delivery capabilities in the EMEA region. Read more 22 November 2021 Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey Majorel Group Luxembourg S.A. today announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş., one of Turkey's leading independent nearshore CX providers. The expected closing date for the transaction is December 31, 2021, subject to anti-trust approval, and will then be effective as of January 1, 2022. Read more Social Media Newsroom Majorel @majorel_global Twitter Logo Building effective and efficient bot dialogue should be a priority for quality customer service. Carlos Carvalho from junokai (a Majorel company) discusses best practices on @customerthink. Full article here: bit.ly/3DdNvrm Reply Retweet Like 3 Dec 2021 Majorel on Facebook “The capital city of Zagreb is an optimal place for Majorel because it has a spirit of entrepreneurship,” said Thomas Mackenbrock, CEO of Majorel. Our new site in Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. The new site is fully operational, with more than 100 team members already, to which we extend a warm welcome to the #oneMajorel team! Read more here https://bit.ly/3EmrhEQ Majorel Croatia 9 Majorel @majorel_global Twitter Logo We are further extending our nearshore delivery capabilities in the EMEA region. The new site in Zagreb, Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. Read more here bit.ly/3EmrhEQ #oneMajorel Reply Retweet Like 2 Dec 2021 LOAD MORE WE SPEAK YOUR LANGUAGE. AND WE’D LOVE TO HEAR FROM YOU Please get in touch HOME JAK MOŻEMY POMÓC CUSTOMER INTERACTION SERVICES Driven to find a way. Investor Relations Jobs Contact Sitemap Legal notices Privacy policy