Solutions Products Resources Company Sign in Reduce calls and create conversational experiences with Google’s Business Messages The Conversational Cloud makes it easy for consumers to make reservations, book appointments, and get answers to questions in messaging channels they already use every day — including multiple Google entry points. Request demo Reach more consumers Google’s Business Messages enables consumers to message brands directly from Google Maps and location-based Google search results on iOS and Android devices. 8 out of 10 people choose messaging over voice when compared side by side, which helps brands organically reduce call volume while handling more interactions. Scale messaging interactions with Conversational AI Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty. Learn more Consumers want to message, Google’s Business Messages makes it easy Engage in the moments that matter most Consumers searching for your brand can initiate messaging conversations from Google My Business or Google Maps listings — no need to call or navigate to your site or app. Go “contactless” with location-based conversations Help consumers before they come in by checking in-store stock, scheduling appointments, organizing curbside pickup, updating reservations, and more. More conversations, less development Get up and running in no time with Google’s built-in interface. No brand development required to take advantage. Learn more about going Conversational Everyone has a favorite channel Don't make consumers call or go online. Meet them in their preferred channel. Explore messaging channels Measure and improve your conversations Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations. Learn more An expert guide to becoming Conversational We wrote the book on how to transform into a fully conversational business. Read the guide Solutions By role Sales + Marketing Customer care By company size Enterprise SMB By partner type BPOs Solution providers Digital agencies By industry Retail Banking DeFi Telecom Government Travel Insurance Education Automotive By service Marketplaces Managed services C-19 Testing Program Products Conversational AI Intent Manager AI Annotator Conversation Builder Conversation Manager Conversation Orchestrator Conversation Analytics Functions Proactive Messaging Social Messaging Conversation Channels Web Messaging App Messaging Voice to Messaging Email SMS Apple Business Chat Google RBM Google's Business Messages WhatsApp Facebook Instagram Twitter LINE WeChat Resources Success stories Guides and reports In the news Webinars Blog Knowledge Center Developer Center LivePerson Institute EqualAI C-19 Testing Program Company About us Careers Investor Relations Press Room Security Media kit © 2021 LivePerson, Inc. All rights reserved. Copyright • Corporate Governance • Privacy Policy • Terms of use • GDPR We use cookies 🍪 By clicking “Accept All Cookies,” you agree we can store cookies on your device to help personalize site content, analyze traffic and assist in our marketing to provide the best possible user experience. To find out more, read our cookie policy. Accept All Cookies Cookies Settings