HOME MENU SEARCH Broadcaster MAX MAX Ombudsman About MAX Ombudsman About MAX Ombudsman About MAX Ombudsman Call the MAX Ombudsman! Call the MAX Ombudsman! Columns Consumers Columns Consumers Gift certificates, don't burn your fingers! Gift certificates, don't burn your fingers! Calling within the EU will be cheaper Calling within the EU will be cheaper Is a 3-year subscription allowed? Is a 3-year subscription allowed? Rent a boiler? Do not! Rent a boiler? Do not! Also reflection time for new telephone subscription Also reflection time for new telephone subscription The MAX Ombudsman consultation hours in figures The MAX Ombudsman consultation hours in figures What do I have on my bike now? What do I have on my bike now? Don't be left out in the cold Don't be left out in the cold Off-premises contracts Off-premises contracts Sofa with folds cannot be smoothed Sofa with folds cannot be smoothed Together we are strong Together we are strong Christmas shopping! What are your rights? Christmas shopping! What are your rights? Stay alert when making purchases on the internet Stay alert when making purchases on the internet Crack in the screen? Own fault! Crack in the screen? Own fault! No limit when calling minutes exceeded No limit when calling minutes exceeded A very expensive train return! A very expensive train return! Jack-of-all-trades Jack-of-all-trades New energy contract with problems New energy contract with problems Problems with boiler rental Problems with boiler rental Change? That just doesn't work ... Change? That just doesn't work ... A bill to sink your teeth into A bill to sink your teeth into What exactly are general terms and conditions? What exactly are general terms and conditions? Thanks for your complaints! Thanks for your complaints! Don't fall for it: sales trips Don't fall for it: sales trips Quarrel with a vacuum cleaner Quarrel with a vacuum cleaner Thanks for your complaints! Thanks for your complaints! Ripped off on the internet after investigation Ripped off on the internet after investigation (Never) too old for a discount (Never) too old for a discount Do you regret the purchase or is the product wrong? Do you regret the purchase or is the product wrong? Exchange without crying Exchange without crying Gym gone, subscription gone? Gym gone, subscription gone? Rules for renewal of subscription Rules for renewal of subscription Warranty within six months Warranty within six months Unsolicited postal shipment Unsolicited postal shipment Purchase flea market broken Purchase flea market broken No entitlement to a discount due to printing error No entitlement to a discount due to printing error Conformity principle Conformity principle Cancellation costs: is that allowed? Cancellation costs: is that allowed? Perils with the Van der Valk gift card Perils with the Van der Valk gift card Internet speeds Internet speeds How strong should a laminate floor be? How strong should a laminate floor be? The importance of a disputes committee The importance of a disputes committee It is not all gold that shines It is not all gold that shines Ever met a winner? Ever met a winner? How do they know all this about me? How do they know all this about me? Sample package with a spiciness Sample package with a spiciness Chairs under repair for two years Chairs under repair for two years Do not deal with street vendors Do not deal with street vendors Do not let yourself be sent into the digital forest Do not let yourself be sent into the digital forest Liable but not accountable Liable but not accountable Driving lesson with exam guarantee (to the corner ...) Driving lesson with exam guarantee (to the corner ...) No contract, but an invoice No contract, but an invoice Call cheaper across the border Call cheaper across the border Is a guarantee on animals possible? Is a guarantee on animals possible? Not satisfied with your Sinterklaas or Christmas present? Not satisfied with your Sinterklaas or Christmas present? Energy deposit. Justly? Energy deposit. Justly? Columns Family and Relationship Columns Family and Relationship Are you treated fairly after your death? Are you treated fairly after your death? I don't want to pay for my son's funeral I don't want to pay for my son's funeral European rules for inheritance law European rules for inheritance law Tidying up the rental home of the deceased: smart or not? Tidying up the rental home of the deceased: smart or not? Administration and mentorship Administration and mentorship Management & mentorship Management & mentorship Tidying up the rental home of the deceased: smart or not? Tidying up the rental home of the deceased: smart or not? Family reunion Family reunion I don't want to inherit I don't want to inherit Potential partners from the card catalog Potential partners from the card catalog Family reunion Family reunion Columns Money, Law and Work Columns Money, Law and Work Are those collection costs justified? Are those collection costs justified? Car damage: to claim or not? Car damage: to claim or not? Debit card stolen: who pays for the damage? Debit card stolen: who pays for the damage? Better late than never Better late than never If the pension fund made a mistake ... If the pension fund made a mistake ... 3 Million in pension money goes back to the rightful owners 3 Million in pension money goes back to the rightful owners Widow's pension is still paid out Widow's pension is still paid out Victim of a fictitious collision Victim of a fictitious collision Stolen bank card Stolen bank card What to do with a forgotten pension What to do with a forgotten pension Klijnsma and the small pensions Klijnsma and the small pensions SVB is also tackling regular pension benefits SVB is also tackling regular pension benefits Online banking fraud Online banking fraud One day of work for a lifelong pension One day of work for a lifelong pension Declaration time ... MAX Ombudsman informs! Declaration time ... MAX Ombudsman informs! The biggest bank squat of all time The biggest bank squat of all time Does the government still have to pay back? Does the government still have to pay back? The insurer in the doctor's seat The insurer in the doctor's seat Don't burn your fingers on timeshares Don't burn your fingers on timeshares Quarrel with a vacuum cleaner Quarrel with a vacuum cleaner Who pays for that asterisk in the windscreen? Who pays for that asterisk in the windscreen? The all-risk-except-that-expensive-battery insurance The all-risk-except-that-expensive-battery insurance RDW: National Agency of Arbitrariness RDW: National Agency of Arbitrariness The insurer in the doctor's seat The insurer in the doctor's seat Does the government still have to pay back? Does the government still have to pay back? The biggest bank squat of all time The biggest bank squat of all time Declaration time ... MAX Ombudsman informs! Declaration time ... MAX Ombudsman informs! Victim of a fictitious collision Victim of a fictitious collision One day of work for a lifelong pension One day of work for a lifelong pension Donating to charity is tax deductible Donating to charity is tax deductible Legal aid in the event of a labor dispute Legal aid in the event of a labor dispute Living together with AOW Living together with AOW Height of road tax Height of road tax Reasonableness or fine print? Reasonableness or fine print? Collision with ambulance Collision with ambulance The premium shot up The premium shot up But what does it actually say? But what does it actually say? A look at our consultation hours A look at our consultation hours Beware of fake fines! Beware of fake fines! Do not pay too much premium! Do not pay too much premium! Oops, money transferred to the wrong account! Oops, money transferred to the wrong account! The life insurance policies of Bep, Lenie and Sien The life insurance policies of Bep, Lenie and Sien Do you have to eat your grief money in the home? Do you have to eat your grief money in the home? Columns Health Columns Health When do you need a driving license inspection? When do you need a driving license inspection? The new care plan The new care plan 5 questions about the free choice of doctor 5 questions about the free choice of doctor Real appreciation for informal carers, please Real appreciation for informal carers, please 5 questions about the free choice of doctor 5 questions about the free choice of doctor The new care plan The new care plan A bill to sink your teeth into A bill to sink your teeth into It's just a game It's just a game An eye for the people behind the (robot) arm An eye for the people behind the (robot) arm Redemption payment after personal injury Redemption payment after personal injury Help with household chores Help with household chores Allowance for healthcare costs Allowance for healthcare costs Exemption for the personal contribution Exemption for the personal contribution Changes in health care from 2015 Changes in health care from 2015 If MAX Ombudsman gets involved, it suddenly becomes possible! If MAX Ombudsman gets involved, it suddenly becomes possible! Switching from health insurer Switching from health insurer Columns House and Garden Columns House and Garden Tenancy deed: the last chapter Tenancy deed: the last chapter Appropriate allocation of rental properties Appropriate allocation of rental properties Conflict with the landlord of your home? Conflict with the landlord of your home? After years of settlement of the service costs After years of settlement of the service costs Tenancy deed: a case with a long aftermath Tenancy deed: a case with a long aftermath Service costs for the blinds? Service costs for the blinds? 5 questions about the provisional energy label 5 questions about the provisional energy label Project land grab Project land grab Don't just put a digital signature Don't just put a digital signature 5 questions about the provisional energy label 5 questions about the provisional energy label Smart energy meter Smart energy meter Service costs: don't pay too much! Service costs: don't pay too much! That conifer hedge, an eyesore! That conifer hedge, an eyesore! Always check your meter readings, even if you have a 'smart meter' Always check your meter readings, even if you have a 'smart meter' Renovation: from the rain to the drop Renovation: from the rain to the drop Rent a boiler? Do not! Rent a boiler? Do not! Shocked by phone bill Shocked by phone bill Columns Travel Columns Travel What if you no longer dare to go on holiday? What if you no longer dare to go on holiday? Avoid vacation problems Avoid vacation problems Flight to Corfu canceled! What now? Flight to Corfu canceled! What now? The rules regarding the disabled parking space The rules regarding the disabled parking space Flight delayed and boarding pass thrown away Flight delayed and boarding pass thrown away Wrong name on ticket leads to extra costs Wrong name on ticket leads to extra costs Don't burn your fingers on timeshares Don't burn your fingers on timeshares Wrong name on ticket leads to extra costs Wrong name on ticket leads to extra costs Flight delayed and boarding pass thrown away Flight delayed and boarding pass thrown away Don't fall for it: sales trips Don't fall for it: sales trips Cancellation insurance does not always pay out Cancellation insurance does not always pay out Holiday home booked, park bankrupt! Holiday home booked, park bankrupt! The main prize or a cigar from your own box? The main prize or a cigar from your own box? OAD travel bankrupt, what are your rights? OAD travel bankrupt, what are your rights? Travel insurance is not that continuous after all Travel insurance is not that continuous after all Personal injury while traveling Personal injury while traveling Delicious eaten, but home late! Delicious eaten, but home late! Read these tips before booking! Read these tips before booking! Are you insured for medical expenses while traveling? Are you insured for medical expenses while traveling? That vacation suddenly became very expensive That vacation suddenly became very expensive A luxury apartment in Marbella! Reliable? A luxury apartment in Marbella! Reliable? Do you know of that couple who went on vacation ?! Do you know of that couple who went on vacation ?! 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(TV) - sales trip and car insurance Time for MAX (TV) - annual travel insurance Time for MAX (TV) - annual travel insurance Time for a MAX (TV) subscription when moving Time for a MAX (TV) subscription when moving EenVandaag (TV) - storm damage EenVandaag (TV) - storm damage Time for MAX (TV) - storm damage Time for MAX (TV) - storm damage Time for MAX (tv) - use personal data Time for MAX (tv) - use personal data Time for MAX (tv) - Sweepstakes Time for MAX (tv) - Sweepstakes Time for MAX (TV) - CAK Time for MAX (TV) - CAK Time for MAX (TV) - Goldcar Time for MAX (TV) - Goldcar Time for MAX (TV) - OAD Time for MAX (TV) - OAD Time for MAX (TV) carers Time for MAX (TV) carers Time for MAX (TV) handymen Time for MAX (TV) handymen Time for MAX (TV) window damage Time for MAX (TV) window damage Greetings from MAX (TV) - Sunnyrenta Greetings from MAX (TV) - Sunnyrenta Greetings from MAX (tv) - Fear of flying Greetings from MAX (tv) - Fear of flying Greetings from MAX (TV) - Fantasy Travel Greetings from MAX (TV) - Fantasy Travel Greetings from MAX (tv) - Identity fraud Greetings from MAX (tv) - Identity fraud MAX Magazine - Compensation for delay MAX Magazine - Compensation for delay Greetings from MAX (TV) - Gift box and negative travel advice Greetings from MAX (TV) - Gift box and negative travel advice Greetings from MAX (TV) - Unsolicited hotel discount cards Greetings from MAX (TV) - Unsolicited hotel discount cards Radio Noord-Holland - Cohabitation and AOW Radio Noord-Holland - Cohabitation and AOW Alarm Clock-Awake! (radio) - Foreign hospitals Alarm Clock-Awake! (radio) - Foreign hospitals Time for MAX (TV) - Service charges Time for MAX (TV) - Service charges Time for MAX (tv) - Vrijmarkt Time for MAX (tv) - Vrijmarkt Hotline! (TV) - Travel and vacation suffering Hotline! (TV) - Travel and vacation suffering TinekeShow (radio) TinekeShow (radio) Time for MAX (TV) - Summer Vacation Time for MAX (TV) - Summer Vacation Hotline! (TV) Hotline! (TV) Useful Links Useful Links About MAX Ombudsman What can MAX Ombudsman do for you? Since 2 April 2013, MAX members can contact MAX Ombudsmen Jeanine Janssen and Rogier de Haan with questions, problems or complaints. Jeanine: Companies and authorities are increasingly trying to be right when they are not. Or they only look at the letter of the law and not at the human aspect. I am happy that I can do my part to stand up for the MAX target group to help people and collectively tackle the problems that arise. Rogier: As an individual you are powerless against large companies and institutions. All too often they get away with unjust and bureaucratic behavior. I want to keep them on their toes by organizing counterforce. With MAX Ombudsman, we offer members a shoulder to lean on and - if necessary - a fist to hit with. Do you have a question, problem or complaint? Call the MAX Ombudsman OVERVIEW Cookies Sitemap SERVICE About Omroep MAX Log in My MAX MAX Magazine Press NEWSLETTER Sign up for the newsletter