1-800-994-9797 EMPLOYMENT Join Our Team! Client Experience Expert JOB DESCRIPTION: NorthStar is looking for a talented Client Experience Expert. The successful candidate will visit NorthStar’s current client base to evaluate current NorthStar service, optimize opportunities, resolve issues, and insure client longevity. RESPONSIBILITIES: Manage our key clients portfolio. Achieve assigned strategic account objectives. Establish strong, long-term client relationships. Communicate with major clients on a regular basis and respond to specific queries. Suggest solutions and innovative ideas to meet client needs. Handle complaints and problems in a timely and effective manner. Act as a liaison between key clients and internal teams. REQUIREMENTS: Valid Driver’s License. Excellent communication and interpersonal skills with an aptitude for building strong client relationships. Understanding of sales performance metrics. An ability to address client requests in a timely manner. Strong negotiation skills with a problem-solving attitude. Proficiency in mail, phone, and email correspondence. Ability to contact clients to schedule the mandated level of client appointments. Skill to negotiate and complete Client Service Agreements. Competence to envision opportunities, develop solutions, and close the required level of sales. Exhibit traits from all of NorthStar’s Core Values (see attached video). COMPENSATION: Base pay, plus; Use of fleet vehicle. Commissions on weekly sales average, and direct sales. Prorated Holiday pay. Paid vacation. Flexible hours-Full time-32- 40 hours Apply For This Position Let us make your floors cleaner & safer - customized with care for your facility! Start With A Free Mat Trial Services Floor Mats Facility Services Towel Services PPE Program Our Company About Us Employment Contact Blog Contact Us 30515 Century Drive Wixom MI, 48393 248-669-4422 info@northstarmatservice.com ©2021 Northstar Mat Service. All Rights Reserved. Privacy Policy Design & Development by Infinite Laundry