HOME COMPANY SERVICES NEW USER INTERIOR AREA CATALOGS LOGIN PASSWORD MANAGEMENT Browse our 2017 Catalog and discover a wide range of new products. On Center Assistance Technical Assistance with "On Center" contract at the Xpres Srl technical assistance center This contract is activated when the warranty expires and guarantees the full functionality of the equipment with interventions at the CAT technical assistance centers of Xpres Srl. The cost of technical assistance must be considered annual and includes: labor, spare parts, and restoration of operating systems. An Assistance Request (RMA) will be filled in directly on the website www.xpres.it by the user, who will send the faulty product to the CAT (Technical Assistance Center) indicated by the Xpres call center, at his own expense. . The product will be returned to the Customer within 5 working days of arrival at the CAT headquarters at the customer's expense. Planned activities: The CAT checks the contents of the package and its correspondence with the data reported by the call center The TAC checks the reported fault and prepares a quote for the technical intervention The customer approves the estimate, otherwise he will have to pay a fault finding cost as per the price list in force After the estimate has been approved, the repair or replacement of the faulty part will be carried out with equivalent products The system will be tested to verify the correct functioning of the repaired product Once the intervention is completed, the technician completes the compilation of the repair report Shipment of the system to the customer's home with costs borne by Xpres Srl Any interventions in which no malfunction is found or that the same is due to causes that exclude the guarantee, will be charged with a cost of "Defect not found" as required by the price lists in force. All interventions not provided for in the technical assistance contract must be authorized in advance by the customer at the Xpres Srl call center and will be subject to quotation and invoicing with payment at the end of the intervention. Unexpected activities. The maintenance service does not cover: Any accessories supplied with the product Defects resulting from use not in accordance with what is indicated in the user guide of the product Customer software, applications and personal data installed on the product Malfunctions deriving from damage (even if accidental), from the use of non-original parts and from servicing or modifications carried out by unauthorized persons. The services listed above are carried out in compliance with the general conditions of sale and the general conditions of service, published on the website www.xpres.it. Xpres srl - Via di Grotte Portella 6 00044 Frascati RM - VAT / CF: 08454941009 - Share capital: € 1,000,000.00 - REA: RM-1095501. Cookie information Cookies help us to provide our services. By using these services, you accept our use of cookies. Cookie policy OK