Pension Payment Calendar Check Mailed Direct Deposit Menu Log In / Register Forms & Publications Customer Service Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Due to increased volume, you may experience longer wait times, and voice mails may be returned after hours. Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Monday through Friday, 8 am to 5 pm. Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here. Customer Service Fact Sheet NYCERS Service Update – December 2020 Forms, Brochures and Fact Sheets This section contains NYCERS’ informational Brochures and Fact Sheets to help you learn about your NYCERS pension, as well as all Forms used to apply for membership, take out a loan, sign up for direct deposit and more. Read more Service Retirement Kits Members with a registered MyNYCERS account can log in and apply for Service Retirement online instead of submitting a paper application. For paper applications, you may download all the necessary Service Retirement forms at once by downloading a retirement kit below. When you are ready to retire, NYCERS strongly encourages you to make an appointment for a telephone consultation with a NYCERS Retirement Counselor. Read more Disability Retirement Kits Members with a registered MyNYCERS account can log in to apply for Disability Retirement online instead of submitting a paper application. If you wish to file a paper application for Disability Retirement, locate your Tier below and download the corresponding Disability Kit. Each Kit contains detailed instructions together with all the necessary forms and documents needed to file for Disability. Individual forms can be downloaded by clicking the “Show Contents” tab. Read more Summary Plan Descriptions (SPDs) Including Updates Each SPD booklet is a complete guide to your retirement plan and its provisions and benefits. The information is derived from applicable laws and rules that govern membership in each plan. Since these laws and rules can change, information may need to be amended from time to time. Where changes occur, an SPD Update accompanies the booklet, describing the relevant changes. Read more NYCERS’ Annual Comprehensive Financial Report NYCERS’ Annual Comprehensive Financial Report (ACFR) contains fiscal year financial reports as well as information regarding each retirement plan and plan provisions. Read more Forms, Brochures, and Fact Sheets What Tier am I? Frequently Asked Questions Customer Service Center Contact the Call Center for information. Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Mon-Fri, 8am-5pm. Call Center Hours Monday-Friday, 8 am – 5 pm (347) 643-3000 Within NYC (877) 669-2377 Toll-Free (347) 643-3501 TTY Forms and Correspondence: Mailing Address & Instructions Executive Offices M–F 9 am – 5 pm 335 Adams Street, Suite 2300 Brooklyn, NY 11201-3724 Email NYCERS’ Executive Director Submit a Media Inquiry Only for use by members of the press. Connect with Us © New York City Employees’ Retirement System Disclaimer & Privacy Policy Sitemap ✎ Chat with us