Supporting Customers Through COVID19 Learn how we can help ensure the continuity of your business amidst the Covid19 disruptions. Home | About Us | Our Approach | Supporting Customers Through COVID19 Digital Workplace | Secure Connectivity | Customer Experience | Cloud Services | Managed Services Maintel COVID-19 statement to our customers Supporting Customers Through COVID-19 As the impact of the pandemic continues to be felt by organisations, we are still here to ensure the continuity of your business amidst ongoing disruptions. We’re all living through unprecedented times as governments and public health bodies attempt to minimise the impact of the COVID-19 virus (Coronavirus) on the population; with many governments, including the UK, now suggesting that employees should be working from home where possible and avoiding unnecessary travel. Enabling people to work productively and securely at any time, from any place is a key part of what we do at Maintel, and this page summarises the ways we can help your business to keep functioning. Whether that means keeping your people productive and effective, enabling ongoing service for your customers, maintaining your critical services, and even ensuring your applications and data are secure. Read on to find out more about how each of our three pillars can be engaged to support you through ongoing COVID-19 concerns and disruptions. Explore how we are supporting our customers during the pandemic: Digital Workplace Make your people more effective and efficient, transforming communication and collaboration with digital workplace technology. Customer Experience There are many ways Maintel can support you to keep your customer-facing operations running through this period of disruption. Secure Connectivity Secure, reliable connectivity is critical to all business operations, but has a particular role to play in supporting remote working at scale. Learn more Learn more Learn more View our latest COVID-19 Insights and Resources Blogs How can technology add value to Social Housing organisations? December 10, 2020 From transforming the tenant experience, to driving operational efficiency, and even enhancing your employees engagement, technology can add value to your social housing organisation in many ways . Read More » Customer Experience and the Rise of Conversational Analytics December 3, 2020 A new generation of conversational analytics is now available with indexing of voice transcripts and text–based conversations that are augmented and enriched with AI and NLP functionality. Read More » How can retailers remain profitable and meet consumer demands in a changing retail landscape? November 19, 2020 The holiday shopping season – aka the ‘golden quarter’ – is fast approaching, but the ongoing COVID-19 pandemic continues to cause uncertainty and create new and unusual circumstances that retailers and shoppers alike must adapt to. Read More » Videos Callmedia CX Now: The Secret to Successful Home Agents Contact Centre Hybrid-Working and adapting to the new normal Are you keen to find out about more what the future of contact centre technology looks like, and what it could do for your organisation? Learn about the exciting new features of our recently relaunched Callmedia CX Now solution with our Senior CX Architect, Paul Cox. Watch Now Watch Now Contact Us For existing customers please contact your Account Manager or ring our customer Service Desk on 0344 871 1122 and for other enquiries. Get in touch Stay in the loop! Be the first to hear about our upcoming product releases, events and regular expert insights by completing the form below: Subscribe About Maintel Our approach Our people Careers Investors Partner Services Learn Blogs Press releases Events Case studies Videos Brochures Our Solutions Digital Workplace Customer Experience Secure Connectivity Managed Services Cloud Services Maintel Software Industries Retail Utilities Finance Public sector Other © 2020 Maintel Legal & accessibility Policies Modern slavery act We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Ok