Company How We Help Industries Locations Careers Resources Contact SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. REAL PEOPLE. REAL SOLUTIONS.® Learn more about SYKES. The Digital Partner You Can Grow With A pioneer in exceptional customer care and support, SYKES is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies. We help our brand partners optimize the lifetime value of customer relationships by building an intelligent customer experience that attracts, converts, engages and retains customers. SYKES continues evolving toward a singular mission: to help people, one caring interaction at a time. SYKES’ family of innovative brands are partners who share our focus: REAL PEOPLE. REAL SOLUTIONS.® Their expertise puts us in a unique position to help your business stay ahead of the competition and create a connected, intelligent customer experience. Partnering with SYKES, you’ll benefit from everything we’ve learned along the way: end-to-end solutions in process automation, marketing, sales and customer care — all under one umbrella. We can provide the teams, systems and technology you need to streamline and optimize all phases of your customer journey. We do this while elevating the moments that matter most with exceptional one-on-one support — because no matter how much technology advances, people will always be at the heart of your business and ours. SYKES Family of Brands Purpose Mission We significantly improve the business of our brand partners and help consumers find and use the products and services they need by combining the power of machine intelligence with human ingenuity to modernize, optimize and integrate customer touchpoints across the commerce value chain. Vision To be known throughout the world as a company that creates meaningful connections between brands and consumers, makes a positive impact in the lives of our people, and is a responsible and respected corporate citizen. “There’s nothing quite like the feeling of being able to make a difference.” – CHUCK SYKES, PRESIDENT & CEO 2018 SYMPHONY ACQUISITION SYKES acquires Symphony Ventures, adding robotic process automation to our offerings. 2017 SYKES CELEBRATES 40 YEARS & NEW PARTNERSHIP A significant anniversary coincides with the announcement of an exciting investment partnership with XSELL Technologies, Inc., incorporating artificial intelligence into our solutions. 2016 CLEARLINK ACQUISITION SYKES acquires Clearlink, expanding machine learning, data science and marketing capabilities. 2015 QELP ACQUISITION SYKES acquires Qelp, elevating our capabilities in self-service software and call center software for mobile devices. FOLLOW US ON SOCIAL MEDIA COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated