About Deloitte Contact us Location: United States Services Industries Careers Analysis Global outsourcing survey 2016 Step on it! Outsourcing makes a beeline toward innovation The use of outsourcing is accelerating even as it radically reinvents itself to keep pace with changing technologies that enable outcome based business services. The quest to drive business value through outsourcing was once focused on cost-cutting—and this will remain a key motivation—but the results of Deloitte’s global outsourcing survey 2016 indicates that outsourcing is becoming a vibrant pathway for driving innovation into the enterprise. Explore Content Outsourcing accelerates forward Key findings View the infographic Survey archive Contact us Outsourcing accelerates forward Our analysis of the global outsourcing survey 2016 indicates that the market for outsourced services will likely continue its rapid adaption to meet—and in many cases to anticipate—the demands of the customer. While the regulatory environment has changed quite significantly for some industries since our 2014 survey, there is still significant strength in the outsourcing market. Today, customers are expecting innovative services from their managed service providers, especially since improvements from labor arbitrage and process improvement have largely been achieved. These transformational requirements are facilitated by advancements in technology and corresponding process shifts. Value, rather than cost, is the new watchword, and will likely be measured by how service providers help empower business growth through innovation. Our analysis of this year’s survey reveals key insights that will affect both customers and managed service providers alike going forward. Download the PDF 2016 Global Outsourcing Survey Key survey findings More than one-third (35 percent) of survey respondents say they already measure the value of innovation in their outsourcing relationships. In response to the increasing emphasis on delivering value beyond cost savings, service providers are rapidly evolving into innovation centers with the aim of creating improvement opportunities for their clients. Some companies, for instance, look to their service providers to help them capture and integrate marketplace advances, such as tapping creative methods for improving quality and enhancing the user experience, to propel competitive advantage at a velocity they could not otherwise achieve by themselves. The savviest organizations use their providers to help them find, filter, and manage the many transformative products and services the marketplace invents to improve business performance. Disruption in the form of cloud-based services is just the start: we are on the verge of an entirely new model of service delivery comprising robotic and cognitive process automation, the “internet of things,” and digital IT management. This intersection of traditional outsourcing and the innovation storm could amplify value for those organizations that can correctly harness it, and this will likely lead to ever increasing uses of outsourcing, even as it reinvents itself. To further explore the intersection of outsourcing and innovation and to learn more about the 2016 findings, download the infographic. Download the infographic View the global outsourcing survey infographic Expand Full screen Access past survey results: Deloitte’s 2015 global shared services survey Deloitte's 2014 global outsourcing and insourcing survey Contact us Simon Tarsh Outsourcing Advisory Services Leader starsh@deloitte.com +1 212 313 1983 Simon is a director with Deloitte Consulting LLP and leader of its Business Process Outsourcing (BPO) Advisory practice. He is a recognized international expert in BPO, including finance, accounting, ... More John R. Tweardy Information Technology Outsourcing Advisory Leader jtweardy@deloitte.com +1 412 402 5418 John is a principal with Deloitte Consulting LLP and leads the ITO Advisory practice. He is a recognized global leader in IT Transformation and CIO-level advisory with more than 18 years of experience... More Dave Smith Principal | Human Capital | Deloitte Consulting davesmith5@deloitte.com +1 617 437 3647 Dave is a principal in Deloitte Consulting LLP, with a focus on HR service delivery consulting. He leads Deloitte’s HR Operating Excellence team nationally and is an active speaker in the market on HR... More Dan Kinsella Partner | Deloitte Advisory dkinsella@deloitte.com +1 402 997 7851 Dan Kinsella is a Deloitte Advisory partner serving as the Deloitte national Third Party Risk Management leader. Dan combines business and technology solutions to help his clients create and optimize ... More Douglas Plotkin Managing Director | Strategy & Operations dplotkin@deloitte.com +1 617 437 3788 Doug is a Strategy & Operations managing director in the Infrastructure Operations service line with Deloitte Consulting LLP. Doug brings expertise to the IT strategy and outsourcing offerings. He has... 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