IBM® Site map Watson Assistant Features Client stories Pricing Learn Sign in Get started free Watson Assistant: Intelligent virtual agent Help your customers get stuff done quickly, easily, and on any channel Get started free Contact us See pricing plans Conversational AI Deliver exceptional customer experiences anywhere IBM Watson Assistant uses artificial intelligence that understands customers in context to provide fast, consistent, and accurate answers across any application, device, or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI. Watch video (01:15) Why Watson Assistant? Pays for itself 337% Less than 6 months for payback on investment and delivers 337% in ROI according to Forrester TEI report. More accurate 14.7% Proven up to 14.7% more accurate than competitive solutions in a recent published study on machine learning. Trusted 1,000+ Proven a trusted and reliable partner with over 1,000 client deployments across every industry. Faster, helpful, and more consistent than ever Your customers want to engage with you and being prepared for every use case matters. Watson Assistant and natural language processing (NLP) actually improves the user experience on the channels they use most. Learn more about our AI features Comprehensive Easily recognize more topics and content than any other chatbot. Give your customers truly accurate and complete answers with robust topic understanding, AI-powered intelligent search, and human agent handoff. Fast Answer questions with real-time Natural Language Processing (NLP) in very few steps. Efficient and tailored interactions, including rich media, results in a high completion and containment rate. Adaptable Keep the conversation going with AI that adapts to customer needs and doesn’t break when deviations occur in conversations. No limitations, no complications, no code required Create and launch a highly-intelligent, AI-powered virtual agent in an hour without writing a single line of code. Connect to existing content sources and applications to get stuff done for your customers. Easy Build a better customer experience without a degree in computer science. Get up and running in minutes by using a drag-and-drop interface to build dialog. Then customize your chatbot to fit your brand and embed it in your website with a simple copy and paste. Learn how to build Complete Future proof your customers’ experiences by integrating with existing channels and back-end systems to complete their journey. Watson Assistant’s robust integrations can answer questions, perform transactions, and route customers to the agents they need. View our integrations Enterprise-ready Built with IBM security, scalability, and flexibility, Watson Assistant understands any written language and is designed for global deployment. Read more about security Client stories Ready to answer customers in real time and reduce costs? Get started free GM Financial Empowers human agents by using a virtual assistant to answer routine customer questions. Watch the video (02:19) Bradesco Bank Improves customer support in the contact center by reducing response times from 10 minutes. Get the story Siemens Automates HR workflows and decreases call volumes by providing self-service support to employees. Read the case study Humana Provides a faster way for healthcare providers to access medical information by replacing outdated IVRs with an AI-powered help desk. Get the story Save more Watson Assistant saves USD 23.9 million Forrester interviewed four IBM clients who CRM streamlined business processes with conversational AI. See how these organizations improved customer satisfaction, empowered customer service agents and achieved a 337% ROI using virtual agents across their organization. Get free Forrester report Testimonials Previous I think there have been massive benefits for everyone involved. It’s a win for customers; they get a more consistent, faster response. It’s good for us and our live agents and ultimately good for the industry. Head of Digital Supply Chain Innovation, Financial Services From the Total Economic Impact of Watson Assistant Next 1 2 3 Try now Ready to take the next step in AI for customer service? Get started free Contact us Products & Solutions Top products & platforms Industries Artificial intelligence Blockchain Business operations Cloud computing Data & Analytics Hybrid cloud IT infrastructure Security Supply chain Learn about What is Hybrid Cloud? What is Artificial intelligence? What is Cloud Computing? What is Kubernetes? What are Containers? What is DevOps? What is Machine Learning? 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