0344 874 1000 enquiries@idegroup.com CONTACT What is the management stage within the device management process? Management ensures the ongoing performance and availability of devices. Why do you need management? Devices will only create a return on investment if they are working at full efficiency and delivering the service that users need in order to carry out their roles. Some of the key benefits of device management include: Having someone to support you by managing the ongoing performance and availability of devices on your behalf. Receiving professional support that covers everything that is required to resolve a device issue, from the moment it's identified through to its resolution. Receiving an efficient resolution to any device issues. Comprehensive device management Contact IDE Group Call 0344 874 1000 or email enquiries@idegroup.com to discuss your managed IT requirements with a member of our team. We’re always happy to answer any questions. CONTACT US How can we help you? Our highly skilled support team is based in the UK and has proven its technical abilities on numerous occasions. All our support staff have been trained to the highest level and work to ITIL standards. The whole team is integrated and will work together to rapidly resolve even the most complex device support requirements. Once a support request is relayed to our service desk, the issue will be investigated and either resolved immediately or passed straight to the most appropriate resource. When issues need to be resolved on-site, we will deploy a suitably qualified field engineer. Everything involved in managing devices is achievable through IDE Group services. Our team can also take responsibility for scheduled maintenance tasks and change-management programmes such as making sure that patching is up to date, as well as software asset management services. Need a different service? Procurement Configuration and integration Deployment Retirement Arrange a free consultation To find out how IDE Group can help your business to succeed, speak to a member of our expert team. You can call us on 0344 874 1000, email enquiries@idegroup.com, or send us a message using our online form. First Name Last Name Email Telephone Your Message Submit Form IDE Group’s broad portfolio of managed IT services has been carefully designed to help your business succeed. We are your strategic technology partner, providing tailored solutions and support for all your technology and communication needs, now and in the future. Contact Information General enquiries 0344 874 1000 Sales 0344 874 2020 Support 0344 874 1462 enquiries@idegroup.com Raise support ticket Office Hours Monday – Friday 9am – 5.30pm Service Hours 24 hours a day, 7 days a week Useful Links Cloud and Hosting Network and Connectivity Collaboration Managed IT Services Device Management Current Vacancies Working at IDE Group Case Studies Brochures FAQs Contact Support Gender Pay Report Disclaimer Privacy Policy Cookies Policy Modern Slavery Policy Service Terms & Conditions Sitemap Latest on twitter IDE Group COVID-19 Update 25/03/2020 IDE Group COVID-19 Update 20/03/2020 IDE Group COVID-19 Update 18/03/2020 © Copyright 2021 IDE Group. All rights reserved. | Website designed by Make Me Local.