sign in & earn rewards find your local cafe rio Cafe Rio Privacy Policy Cafe Rio, Inc. (referred to herein as “Cafe Rio,” “we,” “us” or like terms) has created this privacy statement (“Privacy Policy”) in order to demonstrate our firm commitment to privacy. This Privacy Policy discloses our privacy practices and how we may use the information we gather on our current and future online and mobile websites, platforms, services, applications, and networks owned or operated by Cafe Rio, including without limitation, www.caferio.com and/or other sites or applications through which Cafe Rio currently or in the future provides services and/or technology (the “Site” or “Sites”), or that you provide to us through other means. By using the Sites or voluntarily providing personal information to us, you consent to the terms of this Privacy Policy. In addition, when you visit the Site or send emails to us, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. 1. COLLECTION OF INFORMATION Below is a summary of the categories of personal information we collect, where we get it, why we collect it, and with whom we may share it: category of personal information collected source of information purpose for collection categories of recipients Contact information, such as name, email address, postal addresses and telephone numbers, that you provide when you register or create an account on the Sites, sign up for email and/or SMS news and alerts, or participate in a contest, sweepstakes or online survey From you To communicate with you about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, and your requests for information; to send you updates on the latest Cafe Rio news, including information about new products, services, and offers that may be of interest to you including co-branded offers and affiliate and partner offers; to create personalized promotions by combining your personal information with non-personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs; to tailor your experience at our Site, showing you content that we think you might be interested in, and displaying the content according to your preferences. To know you better, to make our communications with you more personal, to learn and improve from your survey feedback, and to organize events and pick competition winners With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions); with prospective marketing partners and advertisers (once data is aggregated and anonymized) Other information you provide while using our services, such as information you share while participating in our games, contests, surveys, or promotions From you With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions); with prospective marketing partners and advertisers (once data is aggregated and anonymized) Login information, such as usernames and passwords used to access your account on Cafe Rio Sites From you To enable you to access our services This information is not shared outside of Cafe Rio. Correspondence you send to us, either by phone, by email, or otherwise From you To handle your requests; to contact you when necessary or requested, including responding to your questions and comments and providing customer support; to obtain your feedback; to improve our customer service; to enable you to participate in features such as surveys, polls, sweepstakes and message boards; and to provide you with special offers and promotional materials on behalf of Cafe Rio and its business partners, in accordance with applicable law With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, marketing, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions) Information automatically collected from your browser, such as a record of your activity or your “clickstream” while visiting the Sites; geo-location information, including from the GPS function on your mobile device (note that you can opt-out of sharing your geo-location information by changing the settings on your mobile device but doing so may disable certain features of our mobile applications); the web page from which you came; your web browser software; and the language and time zone settings on your web browser From you; from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow To help Us recognize your browser as a previous visitor and to save and remember any preferences that may have been set while your browser was visiting one of our services; in accordance with our sharing policies, to produce anonymous or aggregated data and statistics that might help third parties develop their own products and service offerings; to help measure and research the effectiveness of our online content, features, advertisements and other communications; and to provide you with customized content, targeted offers, promotions and advertising, via email, text messages, or other notifications that are offered by us or other marketing partners that might be of interest to you. We also will use this information to protect the security or integrity of the services and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions); with prospective marketing partners and advertisers (once data is aggregated and anonymized) Information automatically collected from your device, such as your internet service provider’s address; your internet protocol or IP address; your MAC address; your operating system; and the type of handheld or mobile device used to link to the web page From you; from our website technology’s interaction with your browser or devices To determine which of our cafe locations may be closest to you and whether you are within the allowed geographical ordering range of one of our cafes; in accordance with our sharing policies, to produce anonymous or aggregated data and statistics that might help third parties develop their own products and service offerings. We also will use this information to protect the security or integrity of the services and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions); with prospective marketing partners and advertisers (once data is aggregated and anonymized) Payment card information, such as credit or payment card numbers, billing addresses, and other financial information shared when using our mobile apps to buy goods From you To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account; to meet the requirements of the card brands or account issuers; to make sure we are paid for what you buy With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, marketing, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions) Preference information, such as order history and dining preferences From you; from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site and to provide you with customized Site content. With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions); with prospective marketing partners and advertisers (once data is aggregated and anonymized) Social media information: if you use social media to interact with us, or to share something from our Sites with others, we will receive information about what you share and other details that may be based on your social media privacy settings From interactive applications (e.g., mobile devices, third party services, and embedded audio and video players), co-branded partners and websites (for example, on our Facebook pages), or commercially available sources (such as data aggregators and public databases) To help measure and research the effectiveness of our online content, features, advertisements and other communications; for research, analytical and other business purposes; in accordance with our sharing policies, to produce anonymous or aggregated data and statistics that might help third parties develop their own products and service offerings; to provide you with customized content, targeted offers, promotions and advertising, via email, text messages, or other notifications With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions); with prospective marketing partners and advertisers (once data is aggregated and anonymized) Personalization: your journey online and how you use our Site and App, whether and when you open our marketing emails and respond to our advertisements From you; from our Site or app technology’s interaction with your browser or devices and cookies tracking the pages you visit To improve our Site, products and services, customer service, and customer shopping experience With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions); with prospective marketing partners and advertisers (once data is aggregated and anonymized) Loyalty and rewards information, such as purchase history and information about rewards or other benefits From you To administer your loyalty account and provide you with offers that may be of interest to you With other parts of our business and our business partners; with certain third party service providers who provide specialized services (such as customer support, payment and data processing, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions); with prospective marketing partners and advertisers (once data is aggregated and anonymized) Accident information: details about any accident or injury on our premises From you and from witnesses To get you the help you need; to assist emergency services; for insurance claims; to defend ourselves and prevent loss With other parts of our business and our business partners; with law enforcement and other governmental authorities in accordance with applicable law; and with our professional advisors. Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior From you, crime and fraud prevention agencies, witnesses, and the police To protect customers, the public and our business against risks and crime; to prevent loss; to prosecute crime; to defend ourselves With other parts of our business and our business partners; with law enforcement and other governmental authorities in accordance with applicable law; and with our professional advisors. Legal information, such as fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents From you, the police crime and fraud prevention agencies, payment card providers, the public, regulators, and your and our professional advisors and representatives To protect you, other customers and our business against criminal activities and risks; to make sure we understand and can meet our legal obligations to you and others and that we can defend ourselves With other parts of our business and our business partners; with our service providers who help us with fraud protection and credit risk reduction; law enforcement and other governmental authorities in accordance with applicable law Please note that information you provide at Cafe Rio locations may be combined with information that you provide online at the Sites, as well as with information about your interests and purchases we collect automatically. The information you provide to us may also be combined with demographic and other information that is available from other sources in order to allow us to better communicate with you and enhance our customer service and your shopping experience. 2. SHARING YOUR PERSONAL INFORMATION. We do not rent or sell your personal information with nonaffiliated companies or their employees, except to provide products or services you have requested, when we have your permission, or under the following circumstances: With Third Parties. We may share your personal information with third parties, including as set forth below. We also may provide aggregate statistics about customers, sales, traffic patterns, and related site information to others, but these statistics will include no personally identifying information. With Other Parts of Our Business and Our Business Partners. Personal information collected by any part or department of Cafe Rio’s business will be used in accordance with this Privacy Policy and may be shared with other parts or departments of Cafe Rio’s business and with our business partners, including third parties, for use in accordance with this Privacy Policy. With Our Service Providers. Cafe Rio may share your personal information with companies that provide support services to us. Some examples of things service providers may do that may involve your personal information are: Authorization of credit card and check transactions, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions. Developing, hosting or maintaining the Sites on behalf of Cafe Rio. Warehousing product, personalizing product and performing order fulfillment and shipping services on behalf of Cafe Rio or on your behalf and at your request. Aggregating customer information and/or improving customer service. We may then share such aggregated information with prospective marketing partners and advertisers. Marketing our products and services (such as email vendors). These service providers are granted access to some or all of your personal information as necessary and may use cookies (as defined below) or other automatic collection technology on our behalf. The service providers are contractually restricted in the ways they may use your personal information. In Connection with Business Transfers. In the event that a store, division or part or all of Café Rio is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets. To Comply with Laws. Cafe Rio may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of its visitors and customers, Cafe Rio employees or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. 3. DATA SECURITY. Cafe Rio uses industry-standard security techniques on the Sites to help protect against the loss, misuse or alteration of information collected from you at the Sites. However, while we strive to protect your personal information, we cannot ensure the security of the information you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to make sure that you are using a secure browser as you surf the Internet. 4. COOKIES POLICY. The Sites use “cookies,” which are small files containing information that uniquely identifies your browser and are stored by your browser or other application on your computer’s browser or hard drive. The cookies are used to connect your computer with information stored about your online activity, searches, preferences and product purchases both within the same website visit and from one visit to the next on Cafe Rio and/or other websites. (Some examples of this data include your account preferences, user specific information on pages accessed, searched terms or addresses entered, and previous visits to the site.) Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent if you wish. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. Some Site features and services will not function properly if your cookies are disabled. 5. YOUR PROTECTION OF YOUR INFORMATION. If you create an account on our Site, you must maintain the confidentiality of your account and password and restrict access to your computer. You agree to be responsible for all activities that occur under your account or password and agree to be responsible for all charges. We have the right to refuse service, terminate your account, or take other actions in our discretion. You agree to inform us of any unauthorized use and to take steps to prevent its further unauthorized use. 6. THIRD PARTY LINKS. Our Site may provide links to third-party sites that are not operated by Cafe Rio. We are not responsible for the privacy policies or content of those sites and recommend that you check the relevant privacy policies of those sites to determine how your personal information will be used. 7. CHILDREN’S PRIVACY. Under Age 13 Our Site is not specifically directed toward children, and we do not knowingly collect personal information from persons under the age of 13 on our Sites without verifiable parental consent. If we learn that a child under the age of 13 has submitted personally identifiable information online without parental consent, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please contact us at customercare@caferio.com or by calling (801) 441-5000 option #3. Under Age 18 Minors under 18 years of age may have the Personal Information that they provide to Cafe Rio through the Site deleted by sending an email to customercare@caferio.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems. 7. CHILDREN’S PRIVACY. Under Age 13 8. UPDATES OR CHANGES TO YOUR ACCOUNT INFORMATION. You may access and update information provided to Cafe Rio when you created your account at any time by logging into your account and updating the desired information or by contacting us using the contact information provided below. 9. DO NOT TRACK REQUESTS. Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Cafe Rio and the Sites do not recognize DNT. 10. OPT OUT. If you do not want us to contact you, you may opt-out of receiving future emails by logging into your account or by contacting us at the contact information provided below. If you opt-out of receiving promotional communications from us, whether online or on your mobile device, we may still send you non-promotional communications such as emails about your Cafe Rio account, if you have one, or our ongoing business relations. 11. YOUR CALIFORNIA PRIVACY RIGHTS. This Privacy Policy describes how we may share your information for marketing purposes, as described above. California residents are entitled to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us as explained below. If you are a California resident, the California Consumer Privacy Act provides you with the following rights with respect to your personal information: The right to request to know the categories or specific pieces of personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may call us at 888-600-1643 or visit https://www.caferio.com/contact. You also may designate an authorized agent to make a request for access on your behalf on our website at https://www.caferio.com/contact. The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may call us at 888-600-1643 or visit https://www.caferio.com/contact. You also may designate an authorized agent to make a request for deletion on your behalf on our website at https://www.caferio.com/contact. An electronic version of the our CCPA request form can be used for submission by clicking CCPA­­Form. Please note that Cafe Rio does not sell guest personal information When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address or the last four digits of a credit or debit card used at Cafe Rio. Cafe Rio also may use a third-party verification provider to verify your identity. The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our services. 12. CONTACT INFORMATION. If you have any questions regarding this Privacy Policy, or if you would like to request a copy of this Privacy Policy in a different format, the privacy practices of the Site or your dealings with the Site, please contact: Cafe Rio, Inc. 215 N Admiral Byrd Rd, Ste 100 Salt Lake City, UT 84116 privacyofficer@CafeRio.com. 13. CHANGES TO PRIVACY POLICY. We reserve the right, at our discretion, to change, modify, add, and/or remove portions of the Privacy Policy at any time. When we make changes to the Privacy Policy, we will post the changes on the Site and update the revision date at the bottom of the Privacy Policy. By continuing to access the Site after we have changed the Privacy Policy, you signify your acceptance of the changes. Accordingly, we encourage you to check the Privacy Policy to remain informed of any changes. Effective Date January 2020 OUR FOOD LOCATIONS ABOUT US NUTRITION NEWS CONTACT WANT FREE FOOD? TERMS OF USE TERMS AND CONDITIONS PRIVACY POLICY DO NOT SELL MY PERSONAL INFORMATION © 2020 CAFE RIO. ALL RIGHTS RESERVED