HOME DEPARTMENTS CONTACT WAITES DISCOUNT WAREHOUSE PRIVACY POLICY We understand that privacy and the security of your personal information are extremely important. Because of that, this privacy policy sets out how Waites Discount Warehouse uses and protects any information that you give us when you use this website or contact us. Waites Discount Warehouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. By using this website and services provided, you are consenting to the practices as described in this Privacy Policy. We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. Please consult the “Effective Date” below to see when the Policy has been most recently updated. Your continued use of our Websites and Products constitutes acceptance of any changes to this Policy. If you do not agree to this Privacy Policy, please do not use the Waites Discount Warehouse website or give us any personal data. Who we are When we say ‘we’ or ‘us’ in this policy, we’re referring to Waites Discount Warehouse also known as Waites Cash and Carry or WM Waites Cash and Carry with a business address of Sheffield Road, Conisbrough, Doncaster, South Yorkshire, DN12 2BT UK What we collect Personal Information We may collect the following personal information via forms on our website, web based applications, email, telephone, feedback or when you communicate with us via social media: Your full name and address other contact information including email address and telephone demographic information such as postcode other information relevant to customer orders Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also when and how you used our website. Aggregate Information Personal Information does not include Aggregate Information, which is information we collect or process about a group or category of data. Aggregate Information cannot be attributed to any individual. We may use and share such Aggregate Information to improve our Products and Services, understand and/or analyse usage, demand, and general business trends, reports, and databases summarising the foregoing, and generally for any purpose related to our business. Aggregate Information may be derived from information provided by passive data collection techniques described below. No Personal Information is included in Aggregate Information. This Policy does not restrict or limit our collection and use of Aggregate Information. What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Orders – to process and if required to ship your orders and to inform you about the status of your orders. Consumer service – to provide you with consumer service, including responses to your inquiries, complaints and general feedback about our products. Consumer service may be provided through various forms of communication, including via email, letter, telephone and online chat features. Social features – We may use your personal data from when you interact with third party social networking features such as Facebook Like or Tweeting or sharing with Google+. These features may be integrated on our website including for purposes such as running contests and allowing you to share content with friends. If you use these features, we may have the ability to obtain certain personal data about you from your social networking information. You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third party social network. Internal record keeping. We may use the information to improve our products and services We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you consented to this when registering for Waites Discount Warehouse newsletters. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail or via social media. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and from the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Any information submitted via a general contact form, call back request or as a general email enquiry is not stored on our servers. By continuing to use our Website, web-based applications, products and services, you acknowledge and accept that despite the reasonable measures we employ, we do not guarantee that our Website, web-based applications, products and services and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks. In the event of any data breach, we will inform you of this within a reasonable and acceptable period of time as required by the GDPR regulations. Transfers of Personal Information Waites Discount Warehouse does not transfer Personal Information, including in content, to other countries. How long do we keep your information for? We will always retain your personal information in accordance with law and regulation but never retain your personal information in an identifiable format for any longer than is necessary. What is a cookie? Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. We use cookies to recognise you and your preferences, enhance the performance of our Website and collect analytical information for the benefit of our business. Our Website and web-based applications use a mixture of session (which expire with your browser session) and persistent (remain after your browser session expires) cookies to deliver services efficiently and to enhance the experience of using our Website and web-based applications. The only third-party cookies used by us are analytical/performance cookies such as Google Analytics that gather anonymised information. You can find more information about cookies at: www.allaboutcookies.org www.youronlinechoices.eu Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. Category 1: strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services, you have asked for, like shopping baskets or e-billing, cannot be provided. Category 2: performance cookies These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these type of cookies on your device. Category 3: functionality cookies These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using our website, you agree that we can place these type of cookies on your device. Category 4: targeting cookies or advertising cookies These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organizations. Cookies used on this website COOKIE NAME COOKIE CATEGORY DESCRIPTION DURATION JCS_INENTIM 1 Used for anti-spam functions Session _wpss_p_ 1 Used for anti-spam functions Session PHPSESSID 1 To identify your unique session on the website Session icwp-wpsf 1 Wordpress Security Permanent wp-settings- 1 Wordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year devicePixelRatio 1 This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics 7 days JCS_INENREF 1 Used for anti-spam functions Session _wpss_h_ 1 Used for anti-spam functions Session SESS 1 To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered. Session ct-ultimate-gdpr-cookie 1 collects cookies consent information, its time and type 1 year ct-ultimate-gdpr-terms 1 collects terms of use consent and its time 1 year ct-ultimate-gdpr-privacy 1 collects privacy policy and its time 1 year wordpress_ 2 WordPress cookie for a logged in user. Session wordpress_logged_in_ 2 WordPress cookie for a logged in user Session wordpress_test_ 2 WordPress cookie for a logged in user Session wordpress_test_cookie 2 WordPress test cookie Session wp-settings-time- 2 Wordpress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year Google Analytics We also use the following Google Analytics cookies:- __utma __utmb __utmc __utmz __utmv _ga These cookies are used to collect information about how visitors use the Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, from where visitors have come to the Website and the pages they visited once on the Website. These cookies have a duration of up to 2 years from setup date. WooCommerce Cookies To keep track of your shopping cart data, WooCommerce makes use of 3 cookies: woocommerce_cart_hash woocommerce_items_in_cart wp_woocommerce_session_ The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored in these cookies. Managing Your Cookie Consent Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however, in doing this, you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google. If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. You can also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on. Links to other websites Our website at times may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question. Controlling your personal information We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on our website, look for the box that you can click to indicate your consent for the use of your personal data as outlined in our Privacy Policy. if you have previously agreed to us using your personal information as detailed in this Privacy Policy, you may change your mind at any time by emailing us at sales@waitescashandcarry.co.uk or you can also use our special form HERE to manage your data. You can request access to any personal data we hold on you, request any data rectification or have the right to be forgotten and request data to be removed. This policy is effective from 21st May 2018. OPENING TIMES Monday – Saturday 9 AM – 5 PM Sunday – 10.00 AM – 4.00 PM STAY CONNECTED Follow us on Facebook IMPORTANT LINKS Privacy Policy Terms and Conditions SITE SECURITY This website uses SSL technology to protect your data. © Copyright - iMedia Solutions 2019 This website uses cookies to offer a better browsing experience, analyse site traffic and personalise content. Learn more about this including how to manage your cookie preferences for this website by reading our privacy policy or if you are OK with this simply click accept. Accept