It’s official: we’ve rebranded! We’re pleased to announce we’ve changed our name to Policy Expert Officially bringing together two award-winning teams who are passionate about insurance and dedicated to putting customers first. Policy Expert was founded in 2010 with a mission to put customers at the heart of everything we do, and a commitment to deliver exceptional value and service. We’re trusted to protect over 700,000 policyholders and have already become one of the top 15 UK home insurers. We’re proud to say that 96% of customers are happy to recommend us, which also makes us one of the fastest-growing home insurers in the UK. Like Sure Thing! we’re focused on delivering first-class customer service and have been the UK’s no. 1 rated home insurance provider since 2013, based on independent customer feedback and over 21,000 5-star reviews. Our commitment to technology and customer support has won multiple awards, voted for by policyholders and our peers – including ‘Customer Champion of the Year’ in the latest Insurance Times awards. As well as changing our name, we’ve been working hard behind the scenes to combine our two fantastic teams – each with a proven track record of delivering exceptional service, helping customers to save money and bringing fresh ideas to improve the experience of taking out insurance. You can learn more about the changes and Policy Expert on their website. Read more Helpful links and information Existing customers Your existing Sure Thing! policy will continue as normal and your login details will remain the same. Login Due for renewal? We’re renewing policies as normal. You’ll receive your renewal invite around 21 days before your renewal date, from Policy Expert, rather than Sure Thing! Want to discuss your renewal? Contact us Need to make a claim? Our 24hr claims helpline will remain the same but will now be branded as Policy Expert. You’ll find all of the phone numbers you need on our contact us page. Contact us © QMetric Group Limited 2020. All rights reserved. Policy Expert is a trading name of QMetric Group Limited. Authorised and regulated by the Financial Conduct Authority. Company Reference Number 529506.