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Generali strives to always offer the best-possible service. We use cookies on our website to enhance your experience and make ongoing improvements. By continuing to browse the site, you are agreeing to our use of cookies. More OK Home / Private customers / Contacts & Services CONTACTS & SERVICES Whenever you have questions or comments – we are there for you. QUESTIONS AND ANSWERS (FAQ) On this page you can find answers to the most asked questions about the following subjects: GENERAL Change of address Digital documents Invoices Customer portal MOTOR VEHICLE Vehicle insurance certificate International insurance card (Green card) Change of address Policy changes Depositing licence plates Vintage cars HOUSEHOLD CONTENTS AND PERSONAL LIABILITY Confirmation of cover Additional cover WHAT DO I DO IF I NEED TO MAKE A CLAIM? Making a claim CONTACT BY PHONE Call us on: 0800 881 882 (+41 800 881 882) Call-back service IN WRITING Write to us (info.ch@generali.com) Locations Find an agency Contact form FEEDBACK Give us your feedback Feedback form MYGENERALI – OUR CUSTOMER PORTAL REG­IS­TRA­TION Sign up today to our customer portal LOGIN Overview about contracts and personal information - to login MYGENERALI IN SHORT General questions (FAQ) MAKE A CLAIM OR APPLY FOR BENEFITS OUR CLAIMS HOTLINE There for you 24 hours a day: 0800 82 84 86 (+41 800 82 84 86) Motor vehicles Household contents or personal liability insurance Buildings More CONTRACT ADMINISTRATION AND IMPORTANT DOCUMENTS CONTRACT ADMINISTRATION Conveniently manage your personal data and update your address, name or marital status. Request a beneficiary statement, change in payment method or extra copies of your invoices. Contract administration IMPORTANT DOCUMENTS You can order personal documents, such as policies, tax documents, fund assets or policy values, in the document centre. Important documents OPEN FOOTER © GENERALI PART OF GENERALI GROUP