QUICK LINKS How do I … Pay My Bill Sign Up for E-Bill Apply for Service Contact WCEC Apply for a Job Disconnect Service Outage Information Request a Tree Trimming Report a Service Concern TEXT SIZE A A A A Secondary Menu Outage Center My Account Previous For a listing of qualifications and an application Click Here Next 1 2 3 How can we help you today? Contact Us Pay My Bill Outage Information Apply for Service Disconnect Service Be prepared, 24/7, to report outages with these tools. HIGH-VOLUME TOLL-FREE TELEPHONE OUTAGE HOTLINE The toll-free phone hotline can accept many simultaneous calls to avoid a busy signals. Members can immediately record an outage,faster than speaking to a person! Just call 1-866-415-2951 and follow the simple prompts. Enter your account number or telephone number and the system will notify our 24-hour dispatcher to direct crews to the outage location. This system also offers a callback feature if the member wishes to be notified when power is restored. OUTAGE TEXTING Texting your report of a power outage is FAST and EASY. For it to work, your mobile phone number must be in our records associated with your account. If it’s there, you are already enrolled. If not: To Enroll: Text the word “WOOD” to the number 1-866-415-2951. Reply to the returned text with the correct option that matches your address and you’ll be enrolled. If you get the message, “Your location is unknown”, it means we do not have your mobile number in our records and you’ll need to call us so we may input it. To Report an Outage: Text “OUT” to 1-866-415-2951. For Status Updates: Text “STATUS” to 1-866-415-2951. To Un-enroll: Text the word “STOP” to 1-866-415-2951. Read E-newsletter Signup Facebook Twitter Contact & Locations Resources Notices & Policies Site Map © 2021 Wood County Electric Cooperative. All rights reserved. • Site by White Lion Have a Question? Live Chat