Home Our services About us Work for us Emergency Virtual appointments by phone or video call All of our services are operating, but we are trying to reduce the number of face-to-face appointments. This is for your safety as well as our own, as we work together to prevent the spread of coronavirus while continuing to deliver the healthcare you need. Some of our services are using video or phone appointments. If your health professional thinks you need a face-to-face appointment in person they will organise this for you. To get the best out of your video appointment, please remember the following: Make sure you’re in a private space, if possible. Don't sit with a window behind you because you will be in shadow. Make sure your computer or laptop is connected to wifi and is fully charged. If there are more than two people on the call, put your microphone on 'mute' when you're not speaking. Sit close to the screen or camera. At the moment we are using a variety of systems (Microsoft Teams, Attend Anywhere, WhatsApp and AccuRx) for video appointments. There is no need to create an account. No information about you is stored on the video system. Please see instructions for each system below. Make sure your phone or laptop software is up-to-date before your appointment. System guides AccuRX Expand Attend Anywhere Expand Microsoft Teams Expand WhatsApp Expand Frequently asked questions What do I need to make a video call? Is it secure? How much internet data will I use? How much does a video call cost? A good connection to the internet If you can watch a video online (e.g. YouTube) you can make a video call. A private, well-lit area where you will not be disturbed during the consultation One of these: Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone (Windows 7+, Android 5.1+, MacOS 10.11+, iPadOS 13+) Safari web browser on an Apple Mac, MacBook, iPad, or iPhone (MacOS 10.12+, iOS 11.4+, iPadOS 13+) Web-camera, speakers and microphone (usually already built into laptops or mobile devices). Need help? If you have any additional needs that are not covered above, please contact the service. Virtual appointments by phone or video call Behaviour towards NHS staff Downloads Virtual appointment advice for patients (easy read) Patients and public Accessibility Freedom of information Leaflet library Members Patient Advice and Liaison Service (PALS) Privacy Your feedback The trust Board Members Governors Jobs Magazine News Training Kent Community Health NHS Foundation Trust CQC rating Outstanding 24 July 2019 See full report FacebookTwitterLinkedInYouTubeVimeo © Crown copyright. Kent Community Health NHS Foundation Trust. All content is available under the Open Government Licence v3.0, except where otherwise stated. Website developed in partnership with Kayo Digital By clicking “Accept cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Privacy policy Cookies settings Accept cookies