The home of British Sign Language on screen Contact TV Schedule Watch Latest Outreach Making Content About BSL Zone > About > Terms & Conditions Terms & Conditions Terms of use | Privacy | Cookies | Parental Guidance | Third Party Contractors and Service Providers | Email policy | Making a complaint | Changes to these policies | Contacting BSLBT Terms of use of this website Who owns or has rights in BSLBT and BSL Zone content? All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on BSLBT content belong to the BSLBT and/or third parties. The BSLBT reserves all of its rights in BSLBT content. Nothing in the Terms of Use grants you a right or licence to use any trade mark, design right or copyright owned or controlled by the BSLBT or any other third party except as expressly provided in the Terms. back to the top Privacy BSLBT is committed to respecting and protecting the privacy of visitors to this website. This privacy statement describes the BSLBT’s policy and practice for gathering, storing, and sharing visitors' information. It covers: What personal information about you the BSLBT may collect and store The uses to which the BSLBT will put this information How securely this information is stored Whether the BSLBT will share this information with other people or organizations Your right to see, change or cancel the personal information you supply to us The use of cookies on the BSLBT website. Third party service providers Parental Guidance Changes to the Privacy Policy Contacting BSLBT about this Policy What personal information about you will the BSLBT collect and store? If you contact us by email, telephone or SMS, subscribe to our newsletter, complete our questionnaire, or apply for a job with us, you will be asked to provide personal information which may include your name, postal address, phone number and e-mail address. What will the BSLBT use this information for? Personal information collected with your knowledge and consent will be used for some or all of the following: To contact you in response to a query To mail you our newsletters [using a third party contractor, see below] To send you information about our services and activities To update you on new BSL Zone programmes To process your job application How securely is the information stored? Any information provided to the BSLBT by users of the BSLBT site is held securely and in accordance with data protection legislation (Data Protection Act, 1998); it will not be used in ways other than those set out in this privacy policy, or in ways to which you have not consented. BSLBT takes every care to ensure that the information stored on our systems is protected from loss, misuse, unauthorized access or disclosure, alteration or destruction. Will BSLBT share this information with any other people or organisations? BSLBT does not share any personal information gathered through the BSLBT website, including email addresses, with any third party (with the exception of authorised third parties). BSLBT does not buy or sell mailing lists. We will not use any personal information gathered through the BSLBT website, including email addresses, for marketing purposes, without your permission. How can you see, modify, or cancel the personal information you provide to us? Under the Data Protection Act you have the right to request to see the personal information the BSLBT holds about you. (There is a charge of £10 for supplying this information and you must make your request in writing, and provide proof of identity.) If at any time you wish to cancel or modify the information you have provided, contact us using the email address given at the bottom of this page. We will immediately flag your record on our database for deactivation. We will delete the personal information within three months. We delete information provided by job applicants within six months of the relevant post being filled. Please address any queries to the BSLBT Data Protection Officer. back to the top Cookies on the BSLBT site Cookies are very small text files that automatically get created on your device when you visit a website. 99% of the time they are used to make the internet a more engaging and interactive place. As is the case with most websites, we use Cookies. We use them to track site usage, and to improve the efficiency and usability of the site. Cookies are used in 2 areas: We use Google analytics to track general site usage. This helps us to gain an understanding of how well our site is performing. The vast majority of websites use this type of functionality. Cookies are also used as part of the system that runs the site. These are required by the system to make certain areas of the site work properly. They do not store any personal information about you whatsoever. We do NOT use Cookies: For targeting or advertising purposes To store any personal details about you To pass on any information about you to 3rd parties If you are unhappy about our usage of Cookies, we recommend that you disable cookies in your web browser. The site will still work, but it is likely that certain areas may under-perform. Please feel free to contact us if you have any queries about this Cookie policy. back to the top Parental Guidance If you are under the age of 16 you should seek the permission of your parent or guardian before providing BLSBT with any personal information. back to the top Third Party Contractors and Service Providers BLSBT makes use of services provided by contractors; e.g., to play our streamed programmes (VZAAR) and to produce and distribute our newsletter (MailChimp). These contractors have their own privacy policies, which will govern the use of personal information you submit. We do not accept any responsibility or liability for the privacy practices of such third parties. back to the top Email Policy BSLBT does not conduct lotteries, or offer prizes or awards through e-mail. We will also never ask anyone for money. If you ever have any concerns about any email from BSLBT, please email us immediately at info@bslzone.co.uk so that we can take any necessary action back to the top Making a Complaint We welcome feedback and comments, both good and bad. This feedback is carefully read by BSLBT staff and passed on to the appropriate person quickly. How do I make a complaint? If you have a complaint please send us an email at info@bslzone.co.uk and write to us at 153 London Road, Hemel Hempstead, Herts HP3 9SQ. You can also send a video message through our Contact page. What will happen to my complaint? We will investigate possible breaches of standards, but in order to put the most possible investment into programming, we will not reply in detail to other points such as comments, further questions or matters of opinion. For consistency and to minimise costs, if we receive other complaints about the same issue we will send the same reply to everyone. We will always aim to respond to your complaint within 2 weeks (10 working days). What should I do if I am not satisfied with the response to my complaint? If you are dissatisfied with our reply you should re-contact us in writing within 20 working days explaining why. This will then be reviewed by three BSLBT Board members, including the Chair. You can also contact Ofcom. What if I have not had a reply? Please email us at info@bslzone.co.uk or write to us at 153 London Rd, Hemel Hempstead, Herts HP3 9SQ. What happens if I do not ask for a reply? Your complaint is normally still circulated to BSLBT staff. back to the top Changes to these Policies This Policy may be updated from time to time. The date of the most recent version is displayed at the bottom of this page. back to the top Contacting BSLBT about this Policy If you have any queries about this policy contact us at info@bslzone.co.uk back to the top June 28th 2012 About Our Vision About BSLBT Board of Trustees Staff Annual accounts and reports TV Schedule Awards Terms & Conditions Accessibility Contact Sitemap BSL Zone programmes: WATCH» Find out about visits & events: OUTREACH » Information from BSLBT: LATEST » Find out more About Our Vision About BSLBT TV Schedule Awards Terms & Conditions Accessibility Contact Sitemap Sign up for our email newsletter Please click here for our email policy Follow us on Twitter Contact British Sign Language Broadcasting Trust 153 London Road Hemel Hempstead, Herts HP3 9SQ Charity number: 1145249 e. info@bslbt.co.uk Copyright © 2015 - All rights reserved.