AODA The T1 Agency Ltd. – Multi-Year Accessibility Plan for the AODA (2015 – 2021) Last Reviewed: June 2nd, 2020 Introduction The Accessibility for Ontarians with Disabilities Act (the “Act”) and the Accessibility Standards for Customer Service and Integrated Accessibility Standards Regulation (the “Regulations”) are designed to prevent and remove barriers to accessibility in the province of Ontario and to respect the dignity and independence of persons with disabilities. Accessibility Plan and Policies This 2015-2021 accessibility plan outlines the policies and actions that The T1 Agency has put in place to improve opportunities for people with disabilities. Statement of Commitment The T1 Agency is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA. Accessibility Accessible Emergency Information The T1 Agency is committed to providing customers and clients with publicly available emergency procedures, plans and public safety information in an accessible way upon request. We will also provide employees with disabilities individualized emergency response information when necessary. Planned Action: Analysis of current internal policies and procedures relating to accessibility Streamline the policy to reflect AODA Customer Service Standard policy and ensure we are in line to meet IASR regulation Required compliance date: January 1, 2014 Status: Complete Accessibility Policy and Multi-Year Accessibility Plan The T1 Agency has created a multi-year accessibility plan outlining the company’s phase in strategy for identifying, removing and preventing barriers to accessibility. Planned Action: Publish policies on internal and external sites to ensure its availability in an accessible format Required compliance date: January 1, 2014 Status: Complete Training The T1 Agency will provide training to employees, volunteers and other staff members of Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Planned Action: Leverage HR team to ensure our training manual incorporates IASR standard for all employees, volunteers and contractors working on behalf of The T1 Agency Develop and integrate procedures for documenting and updating as required Required compliance date: January 1, 2015 Status: Complete Information and Communication Standards The T1 Agency is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. Accessible Websites and Web Content The T1 Agency will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A. Planned Action: Ensure our key IT staff understand and implement the guideline that WCAG 2.0 requires Required compliance date: January 1, 2014 Status: Complete The T1 Agency will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021. Planned Action: Ensure that our Creative Technologist and IT staff are aware and trained to develop the websites and web content to conform to WCAG 2.0 Level AA Continuous assessment of our current web functionality with our Creative Technologist and IT staff Seek user feedback for improvements and record accessibility issues that have been repaired to demonstrate new levels of accessibility Required compliance date: January 1, 2021 Status: In Progress Feedback Processes The T1 Agency will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request. Planned Action: Assess the current feedback process and ensure the feedback processes are accessible to people with disabilities Inform employees and people participating in the development and approval of The T1 Agency’s policies about the availability of accessible formats and communication supports Required compliance date: January 1, 2015 Status: Complete Employment Standards The T1 Agency is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, The T1 Agency will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. Planned Action: Recruitment Accommodations: Notifying employees and public of the availability of accommodations for applicants with disabilities in the recruitment process Leveraging HR staff to review and, as necessary, modify or update exisiting recruitment policies, procedures and processes Ensuring that accommodation is available for applicants with disabilities on The T1 Agency websites and job postings Assessment and Selection: Ensuring availability of accommodation notice as part of the process in the scheduling of an interview and/or assessment If a selected applicant requests an accommodation, inquire with the applicant and arrange for provision of suitable accommodations Notice to Successful Applicants: When making offers of employment, The T1 Agency will notify the successful applicant of its policies for accommodating employees with disabilities Review and if necessary, modification of existing recruitment policies, procedures and processes Include The T1 Agency’s policies on accommodating employees with disabilities in offer of employment letters Required compliance date: January 1, 2016 Status: Complete Informing Employees of Supports The T1 Agency is committed to complying with the provisions of the AODA in respect to this requirement, with the objective of informing employees of available accessibility supports. Planned Action: Review current policy to include current employees and new hires of The T1 Agency’s policies on the provision of job accommodations that take into account an employee’s need due to disability Provide the information required to new employees as soon as possible after they begin their employment at The T1 Agency Update employees on changes to existing policies on job accommodations with respect to disability Where an employee with a disability requests it, inquire with the employee to provide or arrange for the provision of accessible formats Communication supports by developing a process to consult with the employee to determine items that are required in order to perform the employee’s job and advising the employee of solution Required compliance date: January 1, 2016 Status: Complete Documented Individual Accommodation Plans The T1 Agency will comply with the provisions of the AODA in respect of this requirement, with the objective of improving accommodation and return to work processes in the workplace Planned Action: Create Accommodation procedure Document individual procedure Required compliance date: January 1, 2016 Status: Complete Workplace Emergency Response Information When an employee has a disability and there is a need for accommodation, individualized workplace emergency response information will be provided to the employee as soon as practicable, if such information is necessary given the nature of the employee’s disability Planned Action: Assign a designated team in the organization to provide assistance to the employee who has the disability in need of accommodation Develop a policy and process for the procedure which lists the steps to accommodate individual workplace emergency response Continuously reviews its general emergency response policies Required compliance date: January 1, 2016 Status: Complete Performance Management, Career Development and Redeployment The T1 Agency will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account using its performance management, career development and redeployment employees with disabilities Planned Action: Assess current performance review process policies to include accessibility needs of employees with disabilities Review current training and professional development policies to include accessibility needs of employees with disabilities Review policy to include current transfer and redeployment practice if applicable process to include accessibility needs of employees with disabilities Required compliance date: January 1, 2016 Status: Complete Return to Work Process The T1 Agency is committed to comply with the provisions of AODA in respect to the return to work process in the workplace Planned Action: Review the current policy to include and facilitate the employee’s return to work after a disability-related absence or injury Include outlines the development of a written individualized return to work plan for such employees and if required the use of individual accommodation plans as planned in the above, in the return to work process Required compliance date: January 1, 2016 Status: Complete For more information on this accessibility plan, please contact: Karen Stern, Chief Financial Officer Phone: 416-355-2653 Email: Karen.stern@thet1agency.com Website: www.thet1agency.com Accessible formats of this document are available free upon request