Jump to navigation Telcos The problem The solution Operator benefits Testimonials Primary users Enterprises Problem Enterprise benefits Enterprise Clients Enterprise Primary Users Product How it works? Quick & Easy Deployment Application features Demo request Contact Telecom Billing Analytics We work with Communications Service Providers to provide their Enterprise customers with Billing Analytics. Learn more Fixed Line Dashboard. Cost-centric view of all fixed line services and expenditure Mobile Estate Dashboard Cost-centric view of all mobile services and expenditure Total Telecom reports Financial summary reports of all telecoms expenditure Available as a white-label SaaS service, our Billing Analytics application provides fully integrated visibility and management reporting tools for all fixed & mobile services and charges. The problem – complex enterprise billing Operators struggling to bring together total telecoms usage and cost with comprehensive enterprise reporting & analysis tools risk impacting not just customer satisfaction but also the effectiveness of their sales and service teams Visibility Disparate operator billing systems can hinder clear account visibility & affect responsiveness of sales & service teams. Intelligence Lack of detailed account analysis can lead to failure to identify up-sell, cross-sell & optimisation opportunities. Control Lack of visibility and effective reporting tools can lead to mismanagement of enterprise customer accounts. The solution Enterprise Cost Analytics Our Enterprise Cost Analytics (ECA) application seamlessly connects to disparate Operator billing systems, consolidating total telecoms services, usage and billing charges into a single, integrated, easy-to-use, web-based analytics and management reporting platform. Request Demo Operator benefits Enhanced billing analytics provides multiple benefits for Operators Better Brand Positioning offers a practical proof point for seamless fixed and mobile service delivery Lower Cost to Serve reduces billing query volumes for sales & service teams Improved Account Planning provides all information required for account planning Higher Revenue Improves opportunities to win new business and retain existing business Greater Customer Loyalty Improves Net Promoter Scores & customer retention rates More Up-sell & Cross-sell Improves account visibility enabling opportunities for services & infrastructure optimisation Vodafone We have worked with Vodafone Ireland as an IP solutions partner since 2006. In 2013 they deployed our Enterprise Telecoms Analytics solution, integrating all of their disparate fixed and mobile billing data onto a single integrated web-based analytics & reporting platform. To date the solution has been rolled out for their largest enterprise and government customers. D.Murray, Transformational Projects Manager, Vodafone Enterprise Market Soft Telecom provide our Enterprise and Government customers with the information that they require, in an easy-to-understand format, and with the tools they need to quickly and easily assess and manage their total fixed and mobile estate. Primary Users ETA is of primary benefit to Enterprise Telecoms Sales & Service teams Operator Sales Teams A value-added service supporting acquisition and retention opportunities for sales, pre-sales and solutions teams. Operator Service Teams A means to overcome the complication of dealing with disparate billing information sources and provide answers to customer queries instantly. Request your Enterprise Telecoms Analytics Demo today © Soft Telecom Ltd. All Rights Reserved. Web design & development by dara creative*