Home / Get Involved / Have your say / You told us, we listened You told us, we listened Facebook Twitter Pinterest Share Together we are acting on your feedback. You told us roundel web.png We value our customers’ feedback on the range of services we provide, and invite customers to complete ‘tell us what you think’ satisfaction surveys to measure how we’re doing. We want your experience of dealing with us to be as rewarding as possible, and care about whether we deliver the best possible service to you. We currently ask for feedback for the following service areas: moving into your home dealing with anti-social behaviour dealing with complaints getting your repair right first time dealing with your phone enquiry ICS_MEMBER_PR_RGB web.png Customer First Annual Survey Each year from 2018 - 2020, we have surveyed a third of our customers to ask for your views about a range of services. The responses you give help to inform an improvement plan. Customer First Survey image web.jpg Find out more about our Customer First survey results and Improvement Plan. How are we doing? We will bring you regular updates on how we’re progressing against the Improvement Plan and focus on key themes each quarter. For this quarter, we are focusing on Trust. Have Your Say annual survey From 2021, we will be running our our new Have Your Say annual survey, carried out by The Institute of Customer Service. These results will be published in the summer, and we will update customers on the findings and what you have told us. Customer Experience Forum The forum is made up of customers who have been recruited to work with Coastline colleagues to monitor key customer services, and keep an overview of how we’re meeting our Trust Charter commitments. Our customer members are: Edward Chapman Joe De-Ville Kelly Kemp Steve Curtis They are all passionate about representing the voice of Coastline customers and communities and bring a wealth of talent and experience to their roles which you can read about here. Related Documents Customer First Survey Results Customer First Survey - Trust Customer First Improvement Plan April 2021 Customer Experience Forum members My Coastline is the easy way to make a rent payment. Download the app for Apple, Android or Amazon from your device's store. SOCIALISE NAVIGATE Useful Links Get Involved Recruitment About Us Contact Us Our Latest Terms Privacy & Cookies Accessibility NEWSLETTER SIGNUP Coastline sends regular newsletter updates and our CoastLines customer magazine by email. Sign Up Coastline Housing Ltd is registered as a Company, Limited by Guarantee Reg No 3284666 | Registered as a charity with The Charity Commission Reg No 1066916. Reg Office: Coastline House, Barncoose Gateway Park, Redruth, TR15 3RQ © Coastline Housing 2021 | Call 01209 200200 | maintained and supported by flowmoco - enterprise drupal