How to shop Tax Free in the UAE 1. Request a VAT refund claim for your shopping from a merchant registered with Planet and present the travel document used to enter the UAE 2. The retailer will enter your information into our digital Tax Free system to issue a VAT refund claim 3. The retailer will place a Tax Free tag on the back of the original sales receipt. Make sure that the name on the sales receipt matches the name on your travel document used to enter the UAE Check the status of your Tax Free shopping refund by clicking below How to track your Tax Refund How to validate your goods Click below for help on completing your tax refund process successfully and in time Local Rules How easy is it? Card refund Cash refund Our partner brands See more If you have any queries then please do not hesitate to get in touch Contact us Tax Free shopping guides The Federal Tax Authority launched a 100% digital service for Tax Free shopping in November 2018 following the introduction of 5% VAT in January 2018. We are delighted that we are the exclusive operator of the Tax Refund system. Explore the opportunity to know more about Tax Refund policy and services by clicking here: Local Rules Terms and Conditions | Contact Us | Privacy Policy | Local Rules | Customer Service Charter | Accessibility | View site in Arabic Planet has been authorised by the FTA to operate the Tourist Refund Scheme on its behalf. Visitor Counter We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Planet website. However, if you would like to, you can change your cookie settings at any time. Privacy Policy