My Account Help & Support Residential Business Services Get in Touch 844-411-RISE Search Q&A Search for Popular Questions Technical Plans & Pricing General Billing & Payments General Does Rise Broadband offer 1 year and 2 year contracts? We offer a variety of service plans your needs including month to month. Give us a call at 855-275-9473 to speak with a Rise Broadband representative. How do I make a payment? To make a payment, you need to access your online account located here. Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password. In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay. My digital phone service isn’t working. How do I get help? My service is not working. How do I get help? For immediate assistance regarding your service, please call our Technical Support team at 877-910-6207 . How do I check if service is available in my area? To check for service in your area, please click this link ‘Check Service Availability’ for Residential or here for . How do I find out what my monthly payment will be? Your monthly payment can be found on your Rise Broadband My Account Portal. How do I change my password? To retrieve forgotten username, enter your account number here. To retrieve forgotten Password, enter your username . If you are still experiencing difficulty, please call our Technical Support team at . How do I change my WiFi password on my Rise Broadband Managed Router? For technical support, including resetting your WiFi password on your Rise Broadband Managed Router, please contact our Technical Support team at . How do I cancel my service? If you need to cancel your Rise Broadband service, please contact our Customer Care team at . How do I check for service in my area? To check for service in your area, please complete the ‘Check Service Availability’ form located for Residential or for Small Business. What does mbps stand for and what does it mean? What services are available? Rise Broadband provides high-speed Internet and digital phone (also called Voice over Internet Protocol or “VoIP”). How do I upgrade my service online? Currently the best way to see if you qualify for an upgrade online is to call 855-275-9473 to speak with a Rise Broadband representative. Why was there a rate increase? To meet the increasing demands on our network and to continue to improve the reliability and speed of your Internet experience, we have found it necessary to implement company-wide rate changes. Where are Rise Broadband Services available? Rise Broadband provides high-speed Internet and digital phone in 16 states across the U.S. View our . To see if service is available in your area, visit and enter your physical address. You can also call and speak with a Rise Broadband representative. How do I find the Terms and Conditions? What is line of sight? Fixed wireless service requires line of sight access between the antenna on your home and one of our towers. Obstructions from hills or trees can prohibit Internet from being installed in some locations. Before your internet can be installed, a technician will come out to your home to confirm line of sight and the ability to provide a clear signal. What taxes and fees are subject to change? Rise has the right to change its Service fees and to add new fees at any time, upon notice to the user. Notwithstanding the foregoing, if the user agrees to a Service Term of one (1) year or more, then the user’s base monthly Service fees shall not be subject to change during the Service term, but Equipment fees and other fees are still subject to change. Please refer to Rise Broadband’s What are the rates for International calls? With Rise Broadband’s digital phone service, you get free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea. Is there a fee for canceling my service early? You may terminate your service for any reason effective at the end of a calendar month by providing notice to Rise Broadband at least thirty (30) days prior to the requested termination date. However, if you agreed to a service that had a minimum term commitment and you terminate prior to the end of the service term, you will be subject to an early termination fee. For example, two-year service contracts may be subject to a $250 Early Termination Fee and one-year service contracts may be subject to a $125 Early Termination Fee. How big is Rise Broadband and how long has it been in business? Rise Broadband, headquartered in Englewood, Colorado, is the nation’s largest fixed wireless broadband service provider, delivering high-speed Internet and digital voice services to nearly 200,000 residential and commercial customers across 16 states. Rise Broadband’s parent company, JAB Wireless, Inc., was incorporated in 2005 and previously operated as Skybeam, Digis, T6, Prairie iNet and Rhino Communications. All names were re-branded under the Rise name in 2015. What is Ethernet over fixed wireless? Ethernet over fixed wireless harnesses the performance of wireless while eliminating the risks. Each installation is custom-built according to the unique signal-path conditions at your location. Even the weather is accounted for. Combined with carrier-class hardware and redundant power supplies, your Rise Broadband Enterprise Services connection is built to stay online even when the primary providers are not. My company is not yet incorporated, can I still get a quote? What is the fastest I can get service? How does Rise Broadband Internet differ from standard dial‐up? Unlike dial‐up, our service is always on. This means that there is no dialing, no waiting, and no need for a second phone line. In fact, our service doesn’t require a phone line at all. There is also a dramatic difference in speed ‐ Rise Broadband is over 100 times faster than dial‐up service. Does weather affect the service? Weather will not cause a degradation of service even in many severe storms. Your connection will remain stable even during winter months or other stormy periods. Heavy rains that are continuous over several hours/days may cause a degradation of service. Wireless Internet access requires a “line‐of‐site” connection from your house to one of our towers. This means that any large trees, buildings or other obstructions may cause a degraded level of service. Our installers do a site survey before installing to make sure that there is a good signal. How does Rise Broadband Internet service work? Rise Broadband provides an Internet connection via a wireless antenna system. An antenna is installed on your roof with an attached radio receiver/transmitter. This antenna is pointed at a nearby Access Point tower, and must have a clear line‐of‐sight (no trees, buildings, or hills blocking the path). When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our backhaul, which is a point-to-point wireless link to a fiber‐optic connection connected directly to the Internet. Rise Broadband service has very low latency (or delay) compared to satellite Internet, where signals must travel thousands of miles into space. Rise Broadband is well suited for digital phone (also known as Voice over Internet Protocol/VoIP) and other uses such as VPNs or gaming. Still have a Question? Visit our Help & Support Page for a full list of contact options. 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