Get $5.95 Flat Rate Shipping With Orders Over $50 0 FAQs Can’t find what you’re looking for? Contact us. About the company Who is Nona Lim? Where is the company based? Our products Do I need to keep your products refrigerated? Where can I buy your products? What types of products do you make? Are your products gluten-free? Do you use organic ingredients? Noodles & Stir Fry Kits Where are your noodles from? How are the Pad Thai and Pad See Ew noodles different from the Laksa noodle? Which noodle works with which broth? Why are the noodles and sauce in the stir fry kits so delicious? Do the stir fry kits contain MSG, preservatives or additives? Are the stir fry kits shelf stable? How do I store them? How many people can each stir fry kit feed? Do the stir fry kits come with vegetables and protein? Are any of the stir fry kits spicy? Are the stir fry kits gluten-free? How do I use the stir fry kits? What cooking equipment will I need to use the stir fry kits? Do I need to prep the noodles before I can cook with them? I don’t have a microwave - how do I warm up the noodles? Can I just buy the sauce that’s in the kit? Can I just buy the noodles that’s in the kit? Are you still selling your Traditional Ramen? Soup & Bone Broths Are your bone broths Paleo and Keto-diet friendly? What are the benefits of drinking bone broth? What’s so special about your Bone Broth? What makes your broth better than what my mom makes or what I make at home? Where do you get your organic chicken bones from? Where do you get your organic, grass-fed beef bones from? How to cook How do I cook your products? Shelf life and storage What is the shelf life of your products? Can I freeze the cups or pouches if I don’t consume them? Shipping & Delivery Why are your shipping costs so high? Where do you deliver to? How do you deliver your products? When do you ship out orders? I placed an order; how can I track my shipment? Why haven't I received all of my order? What is your refund policy? Packaging I bought your products at a grocery store. What is the expiration date? It looks like your packaging has changed? I noticed that some of the product names have also changed. Are they the same products? Are your Heat & Sip Cups microwave safe? Can your packaging be recycled or composted? Referral Program What is the referral program? How does it work? How does my friend use the $15 referral credit? When will I get my $15 credit? How can I check if I received a credit for referring a friend? Subscription Program What is it? How does it work? I got two different order confirmation emails when I signed up for a subscription. Was I double-charged? When will I get my orders? How can I access my subscription account? Can I change my delivery frequency? Where can I check when my next delivery is? How can I cancel my subscription? Why can't I use a promocode with a subscription order at Checkout? Gift Cards I’ve just purchased a gift card. When will I receive it? How can I send a gift card to someone else? Can gift cards be used at grocery stores? I’ve just received a gift card! Can I use it in conjunction with a promotional discount code? Can I use a promotional discount code to purchase a gift card? Can a gift card be used to buy another gift card? Can gift cards be reloaded? How can I check the balance on my gift card? Can I exchange or refund my gift card? Other I would like to write about your products and/or company. Who should I contact? I still have questions. How do I get them answered? Get Deals, Recipes, and More When you sign up for our emails SIGN UP Shop Heat & Sip Cups Noodles Broth Pouches Kits & Samplers Build Your Own Gift Cards Company Where to Buy Careers Our Story Press Support FAQs Shipping and Delivery Contact © 2019 Nona Lim, LLC.All Rights Reserved