WE ARE HIRING – CLICK HERE TO FIND OUT MORE ABOUT OUR GLOBAL ROLES → SOLUTIONS ABOUT US NEWS REQUEST A DEMO CLIENT LOGIN Privacy Notice Introduction This privacy policy (“Privacy Policy”) has been implemented on behalf of the Telmar Group (the list of group entities is detailed below at Section 15, below). It is designed to help you understand the personal data (as described in Section 2, below) we collect from you, why we collect it, what we do with it and how you can update, manage, export and delete your personal data. In the event your personal data is shared within the Telmar Group, this is done so in accordance with Sections 5 and 9 of this Privacy Policy. If you have any questions or concerns about our use of your personal data, please do not hesitate to contact us at the contact details set out in Section 13 of this Privacy Policy. The Types of Personal Data that We Collect Personal data is information that relates to an identified or identifiable individual, and it could be as simple as a name or a number, or could include other identifiers such as an IP address, a cookie identifier, or other factors. We collect personal data in order to provide our services to you; maintain communications with you; and/or in order to comply with applicable law. Please note that if we have requested personal data from you and you decide that you do not want to share certain personal data with us, then this may prevent us from: (i) providing our services to you; or (ii) entering into a contract to provide services to you. In these circumstances we will ensure we notify you when reasonably possible to do so. We collect different types of personal data for different reasons, including: customer user contact details and passwords, as well as contact details of customer employees and contractors with whom we communicate in order to provide our services and/or for general business management purposes; contact details of dataset providers’ employees with whom we communicate and/or for general business management purposes; support data in order to provide our support services, where such information could include contact details allowing us to communicate and provide our support services to you; depending on the dataset analysed by use of our services by you, personal data such as a unique identifier linked to an account held by the dataset provider (which may or may not be regarded as personal data), and other personal identifiers that may include special categories of data. The content of a dataset is determined by the dataset provider or our customer, should the customer provide its own dataset; and when you visit our website, geolocation information in order to allow us to ensure that we comply with applicable data protection laws and any contact information you provide to us when completing a contact or registration form. Further details on all the types of personal data we collect are set out below. Customer Personal Data Individual representatives of current, former and prospective customers. Categories of Customer Personal Data Name. Role. Department. Work contact details (telephone, mobile phone, e-mail address, postal address). Personal contact details (telephone, mobile phone, e-mail address). Education, experience/ previous roles. Dataset Provider Personal Data Individual representatives of current, former and prospective dataset providers. Categories of Personal Data Name. Role. Department. Work contact details (telephone, mobile phone, e-mail address, postal address). Personal contact details (telephone, mobile phone, e-mail address). Dataset Personal Data Survey respondents. Categories of Personal Data Respondent ID. Religion. Sexual orientation. Race/Ethnic origin. Health conditions. IP address. Date of birth. Area/GPS location. Enumeration area number. Home address. Place of worship and address. Forename and surname. Phone number. Disability status. UK immigration status. UK benefits received. Employment details. Education. Email address. How do we Get Your Personal Data Customer Personal Data Most of the personal data we process about you is provided to us directly by you for one of the following reasons: when you contact us on our website; when you complete a registration form on our website; when you register for one of our webinars; when you attend a meeting or video conference, event or webinar that we host or attend; when you contact us via LinkedIn or Facebook; when you phone us; when you provide us with your details at an event; when you provide us with details in order to set up a contract for the provision of our services; and when you provide us with user details in order to set up user accounts to provide our services. Data Provider Personal Data The personal data we process about you is provided to us directly by you in order to establish a business relationship with you so that you may provide datasets to us, and for us to administer that relationship. Personal Data from a Third Party We also receive personal data indirectly, from the following sources: from our customers in the event that our customers provide us with proprietary datasets that contain personal data that the customer would like uploaded to our services; from our dataset providers in the event that the providers provide us with datasets that contain personal data to upload to our services on behalf of our customers for data analysis via our services; from our third party lead generation providers in order for us to send marketing material to individuals: (i) that have consented to their details being shared with us and to receive marketing material; or (ii) where we have a legitimate interest in sending you our marketing material and our legitimate interest does not override your data protection interests or your fundamental rights and freedoms; and from our third party partners in order for us to send marketing material to individuals: (i) that have consented to their details being shared with us and to receive marketing material, or (ii) where we have a legitimate interest in sending you our marketing material and our legitimate interest does not override your data protection interests or your fundamental rights and freedoms. We ensure that, where we receive your personal data indirectly, the third party providing your personal data has the necessary lawful basis to share your personal data with us. Why do we Have Your Personal Data We use your personal data in order to, where applicable: respond to any questions or requests; communicate with you and provide any further information about our services; maintain a business relationship with you; undertake our contractual obligations; provide our services to you; provide you with service support; manage any complaints or claims relating to services you provide to us, or our services we provide to you; include you in webinars; undertake direct marketing, advertising and public relations activities, in connection with Telmar Group business activities, our packages and our services (including to make recommendations about our services, package updates, surveys, events and webinars), and to inform you about developments within the Telmar Group; facilitate package development, to allow us to improve our packages and services or develop new packages and services for our customers; where necessary, comply with laws and regulations, under judicial authorisation, or to exercise or defend the legal rights of the Telmar Group; and help us conduct our business more effectively and efficiently, or improve our packages and services. In all circumstances we only use your personal data for the purpose it was collected unless we reasonably believe that we need to use such personal data for another, related purpose, and it is legally possible to do so. If we need to use your personal data for any other purpose we will notify you and let you know the lawful basis on which we propose to rely. Sharing Your Personal Data We only share your personal data if it is necessary to do so in order to provide our services to you or enhance our relationship with you. Whenever we share your personal data with a third party provider we ensure that this is done so in accordance with applicable data protection laws by implementing appropriate measures to maintain the security and confidentiality of your personal data, and to ensure that your personal data is used in accordance with this Privacy Policy. We may share your personal data with the following categories of recipients: Telmar Group, for details on the locations please see Section 15 below; third-party service providers that: (i) provide hosting services; (ii) provide data processing services; or (iii) process personal data for other purposes detailed in this Privacy Policy. These include but are not limited to: IT service providers, for example Amazon Web Services and GSuite; professional advisors, for example insurers, lawyers and other applicable professional bodies; CRM service providers, for example Salesforce; and marketing service providers; to any law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary, for example to exercise, establish or defend our legal rights, or we are compelled to disclose such personal data to comply with the law; to a potential purchaser (and its agents and advisors) in connection with a proposed merger or acquisition of any part or all of our business, provided that the purchaser may not use your personal data for any purpose other than for the purposes detailed in this Privacy Policy; or to any other person you have consented to us to share personal data with. In all circumstances that we share personal data with a third party we only do so to the extent that it is required for them to provide their services to us. At all times your personal data must be processed in accordance with (i) this Privacy Policy; and (ii) any additional data protection terms, incorporated into the agreement that we have with them, which are no less stringent than the protection afforded by this Privacy Policy. Lawful Basis for Processing your Personal Data Under the General Data Protection Regulation 2018 (“GDPR”), the lawful bases that we normally rely on for processing your personal data, detailed above, are: Consent. You are able to withdraw your consent at any time. You can do this by contacting privacy@telmar.com. Contractual Obligation. Where processing is necessary for the performance of our contractual obligations to you. Legitimate Interest. Where we have a legitimate interest in processing your personal data, if this is the case we will inform you of what our legitimate interest is at the time of collecting your personal data. Other Lawful Bases for Processing your Personal Data We may need to process your personal data in order to comply with applicable laws, in these circumstances we have a legal obligation to process your data, but we will inform you if this is the case. In the event we store any Special Category Data (as defined by GDPR) the lawful basis for processing is determined by the category of personal data being processed. In the event this relates to Special Category Data contained in a dataset, we rely on your consent to process such personal data. Where we undertake direct marketing, we only do so with your consent and/or where we have a legitimate interest to do so, but in any event, you have the option to opt out of any direct marketing at any time by clicking the unsubscribe link in our marketing material. How we Store Your Personal Data and for How Long Type of Personal Data Where Your Personal Data is stored How Long we Keep Your Personal Data Customer Personal Data Name Role Department Work contact details (telephone, mobile phone, e-mail address, postal address) Personal contact details (telephone, mobile phone, e-mail address) Education, experience/ previous roles Insurance claims information Insurance policy information Insurance premium information Salesforce AWS G-Suite As long as it is necessary in order for us to maintain the business relationship we have with you. This means we keep your personal data for as long as is necessary in order for us to undertake our contractual obligations to you and thereafter if we have a legitimate interest to process your personal data. Dataset Provider Personal Data Name Role Department Work contact details (telephone, mobile phone, e-mail address, postal address) Personal contact details (telephone, mobile phone, e-mail address) AWS G-Suite As long as it is necessary in order for us to maintain the business relationship we have with you. This means we keep your personal data for as long as is necessary in order for us to undertake our contractual obligations to you and thereafter if we have a legitimate interest to process your personal data. Dataset Personal Data Respondent ID Religion Sexual orientation Race/Ethnic origin Health conditions IP address Date of birth Area/GPS location Enumeration area number Home address Place of worship and address Forename and surname Phone number Disability status UK immigration status UK benefits received Employment details Education Email address AWS G-Suite Indefinitely Security In order to maintain the confidentiality and security of your personal data we have implemented appropriate technical and organisational measures, as further detailed in our security policy found at https://telmar.com/securitypolicy/. International Data Transfers In order to provide our services to you it may be necessary to transfer your personal data to a country that is different to the country in which we collected your personal data, and such country may not apply the same level of data protection. As we are a global enterprise we have implemented an intra-group data transfer agreement that applies the Standard Contractual Clauses approved by the European Commission in order to safeguard your personal data. In the event we need to make an international transfer to a third party we ensure that we do so in accordance with applicable data protection legislation. CCPA Compliance (Applicable to California Residents Only) In addition to the data protection laws referred to in this Privacy Policy we also comply with the California Consumer Privacy Act 2018 (“CCPA”). The CCPA was implemented to enhance privacy rights and consumer protection for residents in California and therefore it applies to businesses that carry our business activities in California. When we act as a “Service Provider” (as defined in the CCPA) we may process “Personal Information” on behalf of our customers or dataset providers. “Personal Information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, this includes but it not limited to: identifiers, for example your name, alias, postal address, email address or other similar identifiers; any categories of personal information described in Section 1798.80(e) of the CCPA, for example employment history, signature, or financial information; biometric information; geolocation data; and audio, electronic or visual data. If we process your Personal Information it is because we are a Service Provider to a business that has provided your Personal Information to us. We do not Sell (as defined in the CCPA) your Personal Information to any third party. If we process your Personal Information and we determine the purposes and means of the processing, for example when undertaking marketing activities, it is because we are a Business (as defined by the CCPA). In this circumstance we rely on the CCPA marketing exemption allowing us to (i) store marketing data on third party systems, provided applicable terms are in place with our service provider; (ii) provide opt-outs from marketing communications, as opposed to requiring an opt-in; and (iii) follow applicable cookie consents on our website. Your Data Protection Rights When you subscribe to our services, you trust us with certain personal data. We understand that it is essential we work hard to protect your personal data and provide you with the access you need to feel in control of your personal data you provide to us. Under data protection law, you have rights including: your right of access – you have the right to ask us for copies of your personal data; your right to rectification – you have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete; your right to erasure – you have the right to ask us to erase your personal data in certain circumstances; your right to restriction of processing – you have the right to ask us to restrict the processing of your personal data in certain circumstances; your right to object to processing – you have the right to object to the processing of your personal data in certain circumstances; and your right to data portability – you have the right to ask that we transfer your personal data you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you do make a request, we will respond to you within one month. Please contact us by email at privacy@telmar.com; by post at Telmar Communications Ltd, Fora, 35-41 Folgate Street, Spitalfields, London, E1 6BX; or by telephone at +44 (0) 207 467 2599. Updates to this Privacy Policy This Privacy Policy may be updated from time to time, please note that any changes to the Privacy Policy shall not materially reduce the level of protection afforded hereunder. Our Contact Details If you are resident in the European Economic Area or the United Kingdom our contact details are as follows: Name: Telmar Communications Limited Address: Fora, 35-41 Folgate Street, Spitalfields, London, E1 6BX Phone Number: +44 (0) 207 467 2599 Email: privacy@telmar.com If you are resident anywhere other than the European Economic Area or the United Kingdom our contact details are as follows: Name: Telmar Group, Inc. Address: 75 Varick Street – New York NY 10013 Phone Number: +1 212 725 3000 Email: privacy@telmar.com How to Complain If you have any concerns about our use of your personal data, you can make a complaint to us by email at privacy@telmar.com or at: For the attention of: Legal Team, Telmar Communications Ltd, Fora, 35-41 Folgate Street, Spitalfields, London, E1 6BX You can also complain to the ICO if you are unhappy with how we have used your personal data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow< Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk Telmar Group Entities We have set out below the different Telmar Group Entities that we share personal data with in accordance with our intra-group data transfer agreement, further described in Section 9 above. Telmar Group, Inc., a company incorporated in Delaware, with offices at 75 Varick Street, New York, NY 10013 Telmar Information Services Corp., a company incorporated in New York, with offices at 75 Varick Street, New York, NY 10013 Telmar HMS Limited, a company incorporated in Canada, with offices at 36 King Street E. 4th Floor, Toronto, Ontario M5C 3B2 Telmar Europe Limited, a company incorporated in England and Wales, with offices at Fora, 35-41 Folgate Street, Spitalfields, London, E1 6BX Telmar Communications Limited, a company incorporated in England and Wales, with offices at Fora, 35-41 Folgate Street, Spitalfields, London, E1 6BX Telmar Peaktime SAS, a company incorporated in France, with offices at 15, place de la République, 3ème étage, 75003 Paris, France Telmar Peaktime B.V., a company incorporated in the Netherlands, with offices at Strawinskylaan 3051, 1077 ZX, in Amsterdam Telmar (Asia) Limited, a company incorporated in Hong Kong, with offices at Unit 46-106, 46/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong Telmar Software (Shanghai) Limited, a company incorporated in China, with offices at Unit 12-018, 20/F, Tower 535, 535 Jaffe Road, Causeway Bay, Hong Kong Telmar Media Systems (Pty) Ltd, a company incorporated in South Africa, with offices at Building 26, 1st Floor, The Woodlands, 131 Western Service Road, Woodmead, 2052 Johannesburg, South Africa Telmar Group Inc. info@telmar.com +1 212 725-3000 SOLUTIONS INSIGHTS STATISTICS MEDIA PLANNING AUDIO VIDEO OUT OF HOME BROADCASTER YIELD OPTIMIZATION SURVEY UPLOADER ADPLUS RESEARCH GURU LOCATIONS ASIA PACIFIC CANADA CHINA EUROPE FRANCE SOUTH AFRICA UNITED KINGDOM UNITED STATES PRIVACY POLICY COOKIE POLICY Copyright © 2021 Telmar Group Inc, All rights reserved. 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