HOME ABOUT US SERVICES FEES WORKING WITH US CONTACT US BOOK ONLINE Information Center Practice Information SURGERY HOURS Monday - Thursday 8:00a.m. to 6:00p.m. Friday 8.00a.m to 5.00pm Saturday 8:00a.m. to 12:00p.m. Closed on Sundays and Public Holidays If you have a life threatening emergency you should call 000 for the ambulance MAKING APPOINTMENTS Consultations are by appointment, however every effort is made to accommodate unexpected or urgent consultations. Please advise our friendly reception staff upon calling if you have any urgent concerns. If you wish to discuss several medical issues, please inform the receptionist that you will need a longer consultation. This will ensure that your needs are met, as well as minimising waiting times for other patients. Appointments are usually made at 15 minute intervals. For your first visit a 30 minute appointment is required, to allow more time for your full medical history to be obtained. If more than one person from your family wishes to see the doctor at the same time, please ensure a separate appointment is made for each family member. Please advise the receptionist of the reason for making an appointment so we can assist by allocating you the appropriate time with your doctor. If you are unable to attend a booked appointment we greatly appreciate you letting us know as soon as possible. BOOK ONLINE CALLING YOUR DOCTOR/ TEST RESULTS To discuss your results please book a follow-up appointment with a doctor, either via telehealth or in person. We may send an SMS using our secure digital platform, HotDoc, to communicate non-urgent results. Any subsequent discussion of results will require an appointment with your treating GP. Patients will be contacted immediately with regards to any urgent abnormal results. AFTER HOURS LOCUM SERVICE For MEDICAL EMERGENCIES please call 000 for immediate medical attention or proceed to Casualty at Royal Prince Alfred at Camperdown, Concord Hospital or another hospital nearest to you. For URGENT medical attention after hours: Contact The National Home Doctor Service - 13 74 25 for a visit by an on call doctor. The National Home Doctor Service hours are as follows: Weekdays 6:00p.m. to 8:00a.m. Weekends 12:00p.m. Saturday to 8:00a.m. Monday Public Holidays 8:00a.m. to 8:00a.m. The after hours service will provide detailed communication with your doctor about any treatment provided to you. Please note that this is a bulk billed service to all Medicare Card holders. For more information, please visit www.homedoctor.com.au Alternatively you can contact: Balmain Hospital GP Casualty Booth Street, Balmain - Phone: 9395 2317 The GP Casualty is open every day from 8:00a.m. to 10:00p.m. and is staffed by GPs and nurses. The x-ray department offers plain x-rays only and is open from 9:00a.m. to 5:00p.m. daily. Balmain GP Casualty caters for acute general practice-type problems where patients either do not have a regular GP or cannot see their usual GP. All patients seen are referred back to their usual GP for review or encouraged to find a GP in their local area as they do not provide ongoing comprehensive care. Patients requiring urgent surgical procedures, urgent investigations other than plain x-rays, or describing potentially life-threatening symptoms, should be referred directly to Royal Prince Alfred Hospital, or their nearest emergency department. Concord Casualty Department - 9767 5000 Sydney Children’s Hospital Randwick - 9382 1111 RPA Hospital Camperdown – 9515 6111 FEES AND PAYMENT Abbotsford Medical Practice is a private billing practice. We aim to provide the very best medical care and service possible. Our fees are structured to reflect the time you spend with your doctor, the complexity of your issues, as well as any procedures performed during your consultation. Bulk Billing direct to Medicare will apply to Pensioners and Veterans Affairs Cardholders. Private Billing will apply to all other patients. Reduced Fees may be offered to disadvantaged patients. Please advise your doctor if you have extenuating circumstances. Our doctors are sensitive to such situations and are willing to assist where possible. General Fess Summary of Levels Out of Pocket Cost to You Standard Consultation Fee $50.00 Reduced Consultation Fee $35.00 Minimun Consultation Fee $20.00 Long Consultation Fee $70.00 Telehealth (not eligible for medicare rebate) $80.00 Minimum Telehealth $20.00 Reduced Telehealth $35.00 Other Fees Summary of Levels Out of Pocket Cost to You Pick Up: Referrals/ Scripts/ Medical Certificates $20.00 Treatment Room / Dressing fee $15.00 - $30.00 Flu Vax $25.00 There will be additional private costs associated with: Employment Medicals Women's Health Medicals Travel Vaccines Transfer of Patient Medical Records Psychological Services Please present your Medicare Card on arrival, and please inform us if you have changed your address and or phone number. Payment at the time of consultation is requested. Abbotsford Medical Practice is connected to HIC Online. This will enable patient claims to be lodged from our practice via the Internet to Medicare. You can elect to receive your rebate by Electronic Funds Transfer into your bank account or by cheque. We do not offer Third Party Accounts - all patients must pay privately at the time of consultation. We accept eftpos, Visa or Mastercard. PATIENT REGISTRATION FORM If you are a new patient to the practice, for your convenience please print and fill out this form prior to visiting the practice. Filling out this form prior to your visit will save you time. PATIENT REGISTRATION FORM .st0{fill:#231F20;} CANCELLATION POLICY We strive too give excellent medical care. With this in mind we request that you give us at least one hours notice if you wish to cancel or change your appointment. This can allow for other patients to be seen. A cancellation fee of $30.00 may apply for missed appointments. A 24-hour cancellation policy applies to all of our alied health practicioners which may result in 50%-100% of the total cost of consulation being charged. COMPLAINTS Abbotsford Medical Practice encourages all forms of constructive feedback from our patients. We acknowledge that there is always room for improvement. If you have any suggestions we would love to hear from you. Patient Survey forms are available at reception by request. If you have a complaint that you would like to discuss personally, you can contact the Practice Manager via email info@afmp.com.au or by calling 9713 7988. Should the matter be more serious, you can contact the Health Care Complaints Commission on (02) 9219 7444. MEDICAL STUDENTS Abbotsford Medical Practice is a teaching practice. From time to time a medical student will be sitting in with your doctor. Of course, if you prefer the student not to be present during your consultation, please advise reception. General practice experience is invaluable to these students, and will be of future benefit to general practice and our community. PRIVACY POLICY Your medical record and any other information that we collect is kept strictly confidential and used only for your care. It is the policy of this practice to maintain security of personal information at all times, and to ensure that the information is only available to authorised members of staff. Your medical file is handled with the utmost respect for your privacy. The file will be accessed by your medical practitioner, and when necessary, by the other medical and clinical staff in the practice for communicating relevant information to specialists or allied health professionals. It may also be necessary for our staff to access your file to address the administrative requirements of running a medical practice. As a condition of their employment, all our staff are bound by strict confidentiality requirements. Ordinarily we will not release the contents of your medical file without your consent, but there may be occasions where we will be required to release the details of your file, such as for legal disclosure as required by a court of law, disease notification, and inclusion on national and state registers such as Immunisation and PAP. If you have any concerns about the use of your personal health information, please speak to your doctor or our Practice Manager Nancy Bechelli. ACCREDITATION RACGP The Royal Australian College of General Practitioners (RACGP) is Australia’s largest professional general practice organisation and represents urban and rural general practitioners. The College's mission is to improve the health and wellbeing of all people in Australia by supporting GPs, general practice registrars and medical students through its principal activities of education, training and research and by assessing doctors' skills and knowledge, supplying ongoing professional development activities, developing resources and guidelines, helping GPs with issues that affect their practice, and developing standards that general practices use to ensure high quality healthcare. AGPAL Abbotsford Medical Practice was assessed for accreditation against the new standards of the Royal Australian College of General Practitioners in May 2013 by Australian General Practice Accreditation Limited (AGPAL). Accreditation is a comprehensive and stringent process which ensures standards of excellence in all aspects of medical care. We are proud to report that we met all the required standards and are fully accredited for the high standard of service and quality care that our doctors and staff provide. SURGERY HOURS 409 Great North Rd, Abbotsford NSW 2046, Australia All Rights Reserved | Abbotsford Medical Practice We would like to pay our respects and acknowledge the Wangal people of the Eora nation, both past and present as the true owners of the land on which we stand. © 2021 BOOK ONLINE (02) 9713 7988