Moving Repair & Improve Resources For Businesses Sign upLog inJOIN OUR PRO NETWORK The Porch Guarantee We want to build a community of empowered homeowners who are confident in caring for and improving their homes. Porch offers information and resources to help you ask the important questions before you hire a pro for your next project. To ensure you ‘re happy with every job, no matter how you engage with us, Porch offers the Porch Guarantee. The Porch Guarantee includes the Porch Property Protection program for homeowners who get quotes for their major home improvement jobs directly with professionals (the “Porch Pro Network”), and the Porch Services Satisfaction Promise for homeowners who use service providers engaged by Porch through the Porch Services program for their handyman/smaller jobs. Porch Property Protection If something goes wrong after the start of a job you booked directly with a pro in the Porch pro network, we want to be there for you. If your personal property is damaged as a direct result of the pro’s work or if you pay a deposit and the pro doesn’t start the work, we will help you resolve the issue with the pro. If resolution is not possible, Porch will provide up to $1000 to help offset any loss (for example, to assist with the cost of meeting your homeowner’s insurance deductible, replacing, or repairing damaged items, or paying attorneys’ fees if you decide to pursue the pro in court). Projects booked by a homeowner directly with a pro on found on Porch.com or through a qualifying Porch partner are eligible for coverage under the Porch Property Protection if: You submitted a project request for services using Porch.com or an eligible Porch partner using a Porch homeowner account, and you booked the job with one of the pros in the Porch Pro Network who responded to your service request; You follow our claim resolution policy below; and You work with us in good faith. Claim Resolution Policy for Porch Property Protection Prior to contacting Porch, you must contact the pro about the problem and let the pro attempt to resolve it directly. If the pro did not resolve the problem, submit a claim to one of our claims specialists by calling 1-800-604-2453 or emailing the claim information to guarantee@porch.com. You must provide the following documentation supporting your claim within 15 days of service completion or, if no work was completed, within 15 days of your last attempt to resolve the issue with the pro: Documentation of your attempts to resolve the issue with the pro, such as emails, text messages, call logs, or any other forms of communication If work has not started: proof of payment to the pro, such as a receipt, cashed or deposited check, credit card receipt or credit card statement showing the charge If your property was damaged: documentation showing the value of the damaged property (invoices, quotes) with photos of the damaged property You must permit the pro to attempt to resolve the problem as reasonably requested by Porch, after you submit your claim. You must complete and sign the required release of liability waiver. You must provide all information reasonably requested by Porch for the transfer of funds to you, including a W-9 if requested by Porch. If Porch makes a payment, the payment is a full and complete resolution to the claim. Porch Property Protection does not cover: Quality of work Loss of materials, tools or other property owned by the professional or homeowner that are used on the job Project delays Payment disputes Additional projects not submitted with your original Porch project request, or changes in the scope of the project, as described in the estimate the pro provided in response to your original Porch project request Porch Services jobs and/or payments made directly to Porch for Porch Services jobs. Handyman/smaller jobs fulfilled by service providers through the Porch Services program are covered by the Porch Services Satisfaction Promise, not Porch Property Protection. Porch Services Satisfaction Promise Porch Services offers homeowners a full-service experience across hundreds of handymen and smaller scope services nationwide. At Porch Services, our mission is every project done, every customer satisfied. Porch Services providers are background checked and all work performed by Porch Services providers is covered by the Porch Services Satisfaction Promise. If the work on a Porch Services job doesn’t meet your expectations, we want to make the experience right for you. If we can’t, we will give you a full refund up to the original cost of the job. The Porch Services Satisfaction Promise also includes our best price match described below. Work performed by service providers booked and managed through the Porch Services program are eligible for coverage under the Porch Services Satisfaction Promise if: Porch (or an eligible partner) books and manages a handyman job/small home project for you through the Porch Services program; You follow our claim resolution policy below; and You work with us in good faith. Claim Resolution Policy for Porch Property Protection Submit a claim to the Project Coordinator team through any of the channels that were sent to you in your project confirmation, or by calling 1-800-604-2453 or emailing the claim information to guarantee@porch.com. You must provide the following documentation supporting your claim within 15 days of service completion: Pictures of all completed work that is not to your satisfaction, showing all details described in your claim If your property was damaged: documentation showing the value of the damaged property (such as invoices or quotes) with photos of the damaged property Statement of your desired resolution If your claim is about unsatisfactory work, you must allow the Porch Services team to arrange to have the original provider, or a replacement provider, repair or re-do the unsatisfactory work. If you still are not satisfied, within a reasonable standard, after the work is repaired or redone, then Porch will refund you the original price you paid for the job. You must complete and sign the required release of liability waiver. You must provide all information reasonably requested by Porch for the transfer of funds to you, including a W-9 if requested by Porch. When a refund is issued, the refund is a full and complete resolution to the claim. The Porch Services Satisfaction Promise also covers damage to personal property (such as damages to tools or materials of the homeowner or service provider), up to the amount of the original payment for the Porch Services Job. Porch Services Satisfaction Promise does not cover Work completed by a Porch Services provider without the knowledge of Porch. This includes: Additional work that was out of scope of the original service request and was not communicated and notated by Porch Services in the service request. Work performed through private arrangements made with the service provider outside of the Porch Services platform Payments made directly to an individual service provider and not through the Porch Services platform. This includes all payments submitted to any party other than Porch or, if applicable, an eligible Porch partner using Porch Services. Damages due to loss of time or wages or any injury, pain or suffering caused by the service provider or the work performed. Any project not booked and managed through Porch Services or an eligible Porch partner using Porch Services. Home improvement projects booked by a homeowner directly with a pro participating in the Porch Pro Network are covered by Porch Property Protection, not the Porch Services Satisfaction Promise. Best Price Match for Porch Services The best price match applies to work performed by service providers booked and managed through the Porch Services program or an eligible Porch partner using Porch Services. To request a best price match for a job you have booked through Porch Services: Submit a request to the Project Coordinator team through any of the channels that were sent to you in your project confirmation, or by calling 1-800-604-2453 or emailing the claim information to guarantee@porch.com. Provide Porch Services with a screenshot or URL showing a qualified lower price quote for the same services at least 24 hours prior to the start of your Porch Services job. The screenshot or URL must include the quoted service price, a detailed description of the services (i.e., a scope of work) and the proposed date of service. To qualify for the price match, the services must be the same as those offered through Porch Services and the service provider offering the lower price quote must 1) be within a radius of 30 miles of the job location, 2) be background-checked and 3) if applicable, carry the appropriate license. If the quote you provide meets the foregoing criteria, Porch will adjust your booked Porch Services rate to match the quote provided. If service was already paid through an eligible partner, the price difference will be refunded to the original payment source. Price matches are not offered after job completion. The Porch Guarantee is subject to modification by us at any time. The terms in effect on the date you submitted your project request will apply to any claim you make related to that project. 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