USU Solutions  Customer Experience  Company  Info Center Careers  Events  Blog  👤︎  EN USU IT Service Management Plan, deliver, and manage your IT services with ease Request demo Benefits Forrester Plug & Play Stay flexible Insights Customers Contact Get a demo Effectively manage your IT services with a proven all-in-one solution USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. Overview of USU IT Service Management USU IT Service Management IT Service Desk USU IT & Service Monitoring IT Service Catalog & SLA IT Asset Management IT Financial Management IT Analytics & Process Optimization IT Self-Service Knowledge Management for IT IT Change & Configuration Management IT Service Portfolio & Service Design Hybrid Cloud Management White Paper Spotlight Artificial Intelligence What opportunities does Artificial Intelligence offer IT management to free up resources for value-adding activities? We identified six fields of action and compiled them for you. Download USU recognized in 2021 Gartner® Magic Quadrant™ for IT Service Management Tools USU is among 11 global vendors Achieve your goals with USU ITSM Take service management to the next level Attain end-to-end automation Close functional ITSM gaps Consolidate systems Conquer complexity USU moves the Post! After all, service management isn’t just an IT topic: It’s a core element that touches all the organization’s processes. In setting up the Swiss postal service as an ICT service provider, USU covered all state-of-the-art ITSM tool requirements. The project has been a great success. Markus Bacher, Head of IT Operation, Post CH AG Your benefits Increased efficiency Lowered service costs Automated service processes Made in Germany, top around the globe: USU ITSM USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers! Let our high-performance solution fuel your success Our future proofed USU IT Service Management uses a low-code/no-code technology that ranks highly in Forrester Research’s global survey comparing leading tools. USU’s low-code/no-code solution is among the strongest in this evaluation. The Forrester Wave™, Enterprise Service Management, Q4 2019 Hit the ground running with plug-and-play or customized options We deliver standard features so you can get going right away. But we can do so much more as well: We help you to customize the software to meet your needs — there’s practically no limits to what you can do. We provide the features you need to adapt and integrate our software. Workflows & Automation Find out more Configuration & Customizing Find out more Integration & Interfaces Find out more Learn more about our USU IT Service Management! Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference! Get a demo Stay flexible — no matter your operating model On-premises solution Operate USU ITSM in your data center — we’ll help you with implementation SaaS solution Use USU ITSM from the cloud as high-performance, flexible, and scalable SaaS solution White Paper The practical impact of ITIL 4 - Part 1 The practical impact of ITIL 4 - Part 1: Concepts and organization Download White Paper The practical impact of ITIL 4 - Part 2 The practical impact of ITIL 4 - Part 2: The new practices Download White Paper The practical impact of ITIL 4 - Part 3 The practical impact of ITIL 4 - Part 3: The impact on your ITSM tool Download ⟵ ⟶ Smart Businesses use USU IT Service Management See more customers Success Story Success Story Success Story Success Story Success Story Success Story Success Story Success Story Success Story Success Story Success Story Success Story ⟵⟶ Want to learn more about our USU IT Service Management solution? Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference! 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I may withdraw this consent at any time by sending an email to: webteam@usu.com. Solutions USU Software Asset Management USU IT Service Management USU Enterprise Service Management USU Self-Service Management USU Knowledge Management USU IT Monitoring USU Hybrid Cloud Management USU Digital Customer Experience USU Digital Process Automation USU AI Services Company About us Management Locations Events & Webinars Partner Press Careers Contact Support See Smarter Services in Action! Maximize your IT and service potential with USU solutions. Email: info@usu.com Phone: +1 617 307-7733 Contact us USU©2021 USU Software AG 📺︎ 🐦︎ 𝗳 𝗶𝗻 𝙓 Legal notice | Data Protection Policy | General Terms and Conditions ✖ Study Gartner® Research: 7 Steps Drive IT Financial Management Tool Success Download now 💬︎ ✉