About Products Claims Customer Service Search Submit Search search Continental American Insurance Company Contact Us Phone: 1.866.849.0011 Business hours: 8 a.m. to 8 p.m. Eastern Time, M-F More Ways to Contact Us 1.866.849.0011Business hours: 8 a.m. to 8 p.m. Eastern Time, M-F Provider Direct Deposit/RemittancePrivacy CenterPrivacy PolicyPrivacy NotificationsSitemap © 2013 Continental American Insurance Company. All Rights Reserved. PO Box 427 Columbia, SC 29202 We care about Aflac’s certificate holders affected by recent weather. To help provide relief for Louisiana certificate holders affected by Hurricane Ida and residing in Ascension, Assumption, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, Pointe Coupee, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Washington, West Baton Rouge, and West Feliciana parishes, Aflac will provide a premium grace period starting Aug. 26, 2021, and ending Sept. 27, 2021. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Aflac will provide a replacement copy of the certificate upon request by the certificate holder.