ACADEMY NEWS CAREERS CONTACT Get in touch... 01294 468113 info@jamesfrew.co.uk Careers with James Frew We currently have vacancies for the following skilled people. Electrician James Frew Ltd is now one of the largest privately-owned building services companies in Scotland, providing integrated property solutions, including plumbing, heating, mechanical services, gas maintenance, and building upgrades for the public and private sectors. Based in Stevenston Ayrshire, Glasgow and Airdrie, we directly employ over 380 people including 45 apprentices. We are currently seeking to recruit a full-time electrician to join our gas maintenance and installation teams. As an Electrician, you will mainly install LD2 alarms systems, central heating systems and carry out inspection, testing and verification of electrical installations. This is an excellent opportunity to progress within an award-winning integrated property solutions company dedicated to operational excellence. The successful candidate will: Be a fully-qualified electrician to SVQ level 3 and 18th Edition (BS7671:2018) Be able to work independently and as part of a team. Have a clean UK Driving Licence. Be experienced in inspection, testing and verification of electrical installations. Be determined to succeed with a positive “Can-Do” attitude. Have good hand skills and an understanding of health and safety, although full training will be provided. Be willing to work across Scotland. A knowledge of central heating wiring systems, and LD2 alarms systems is desirable. In return, we will offer a competitive hourly rate, dependant on experience, and a company van. To ensure you don’t miss out on this excellent opportunity, please send your CV to: HR Manager James Frew Ltd 83 New Street Stevenston KA20 3HD Or e-mail to: hr@jamesfrew.co.uk A full job description and employee specification are available on request. James Frew Ltd is an Equal Opportunities Employer Customer Service Operative 2 Positions available Purpose of the role Dealing with a range of customers on a daily basis and handling anything from general enquiries to complaints, Over the phone or even online. Call centre Advisors assists customers and provide the necessary information to resolve their problems. They also handle collection issues, such as late or defaulting on payments. Advisors interact with clients through different mediums. This may be over the phone, via internet or face to face interaction. Advisors work normal office hours, on five day shifts. Some may work weekends and late shift when required by the company. Main duties and responsibilities Answering calls and logging/amending services or repair visits Updating housing associations regarding parts/outstanding repairs Calling tenants to book in outstanding repairs To answer and log calls from tenants, housing associations and private customers regarding repairs and services Manage customer calls and administrative tasks as requested Resolving customer problems Providing guidance Advising about products in stock Person specification Customer service experience both internal and external Patience, time management and multi-tasking skills Good knowledge of business systems, computer literate Planning, organising and team working skills Having excellent communication skills Being confident Having a clear telephone voice Being able to work independently Having a desire to help others Being flexible and adaptable Having teamwork skills Being able to deal with all types of people Qualifications, skills and knowledge Communication skills between departments, as well as internal and external customers An overall general knowledge of the industry and business Administration skills, working with telephones, IT and general office tasks Problem solving capabilities GCSE´s/S grades (A-C) (1-3) in English, Math or equivalent qualifications NVQ/SVQ level 2 in Processing Information Using Telecommunications or NVQ/SVQ level 2 and 3 in Customer Service or Call Handling would be useful. Apply by sending covering letter and your CV to hr@jamesfrew.co.uk. Privacy Policy ©2020. James Frew Limited. All rights reserved. Website and digital marketing by CoshNiven