Menu HomeAbout us > contact us CONTACT US LOCATE YOUR LOCAL OFFICE Contact details for all Connells branches can be obtained using the Locate a Branch search box on the right-hand side of this page. HEAD OFFICE Connells Cumbria House 16-20 Hockliffe Street Leighton Buzzard Bedfordshire LU7 1GN TEL: 01525 218500 (main switchboard) FAX: 01525 218691 BRANCH CONTACT WEBSITE FEEDBACK Any comments you have about our website or the service we provide we would like to hear from you, use this email link COMPLAINTS If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property): EA Compliance Department Connells Cumbria House 16-20 Hockliffe Street Leighton Buzzard Bedfordshire LU7 1GN TEL: 01525 215410 EMAIL: complianceresidential@connells.co.uk Complaints leaflet - Residential Sales leaflet If you have a LETTINGS complaint (relating to renting a property): Connells Lettings Customer Services 1st Floor 907 Walsall Road Great Barr Birmingham B42 1TN TEL: 0121 357 3143 EMAIL: lettingsadministration@connells.co.uk Complaints leaflet - Residential Lettings leaflet General Lettings Enquiries: Email lettingsenquiries@connells.co.uk or call 01233 651686 For RESIDENTIAL SALES and LETTINGS complaints; in the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is: The Property Ombudsman Milford house 43-55 Milford Street Salisbury Wiltshire SP1 2BP TEL: 01722 333306 EMAIL: admin@tpos.co.uk WEB: www.tpos.co.uk Complaints leaflet - Residential Sales leaflet If you have a Mortgage and/or Insurance Services (including Lettings Insurance) complaint: Customer Relations Connells Cumbria House 16-20 Hockliffe Street Leighton Buzzard Bedfordshire LU7 1GN TEL: 01525 244504 EMAIL: customerrelations@connells.co.uk Complaints leaflet - Mortgage Services leaflet If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service. The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at: The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR WEB: www.financial-ombudsman.org.uk TEL: 0800 023 4567 Online Dispute Resolution platform (ODR) Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@connells.co.uk MEDIA ENQUIRIES For all media enquiries, please contact our Public Relations team: TEL: 01525 218536 EMAIL: pr@connellsgroup.co.uk SPEAK TO US TODAY SEARCH FOR YOUR LOCAL BRANCH CONTACT US Find a Branch Login GET A FREE VALUATION Connells Estate Agents Copyright © 2021 Connells Residential. All rights reserved. Connells Residential is registered in England and Wales under company number 1489613. Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire LU7 1GN. VAT Registration Number is 500 2481 05. For the activities of advising on regulated mortgages and non-investment insurance contracts, Connells Residential is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221. Visit us on social media: Site Map Legal Notices Required Disclosures Privacy Site built by Roar and managed by Homeflow We use cookies to make our site work and to continuously improve it. You can control these by clicking 'cookie preferences'. Accept all cookies Cookie preferences