Contact Us For Students, Alumni, and Parents Educational Credit Management Corporation (ECMC) is an authorized agent for American Student Assistance® (ASA) to help you with managing your ASA®-guaranteed federal student loans. For more information around how to prevent student loan default, call 800.298.9490 or email options@ecmc.org. If your loans are in default, they will remain with the currently assigned servicer or collection agency through the transition period. Please contact your servicer or collection agency directly at the number listed below: Pioneer Credit Recovery 844.688.2708 Delta Management Associates 800.688.6337 FH Cann & Associates 877.750.9810 Allied Interstate 800.790.0801 If you are not sure to which servicer or collection agency your loans are currently assigned, please call 833.896.1626. Additional Contact Information Main Line: 800.999.9080 For questions or concerns around your ASA-guaranteed student loans: information@asa.org Mailing Address: 33 Arch Street, Suite 2100 Boston, MA 02110 For general questions and comments regarding this website: webmaster@asa.org The Common Manual The result of a partnership among the nation’s education loan guarantors, the Electronic Common Manual offers financial aid professionals a single authoritative source for guidance regarding Federal Family Education Loan Program (FFELP) policies and regulations. Below, you will find copies of the Electronic Common Manual along with other resources for laws, regulations, and policy. Common Manual Approved Policies Common Manual 2017 Common Forms Review Our Past Years of Service 2018 Financial Statements, Federal Fund 2018 Consolidated Financial Statement and Schedule of Expenditures of Federal Awards Careers COMPETITIVE BENEFITS Interested in joining our team? Browse open positions. American Student Assistance® (ASA) is an equal-opportunity employer that values our associates’ commitment to our organization. To show our appreciation, we provide a variety of benefits that enrich associates’ professional and personal lives, including: Financial Rewards A competitive salary in addition to a commuting subsidy and retirement savings. Education Rewards We deeply believe in the value of education and help associates finance their education in two ways, tuition and student loan reimbursement. Health and Well-being Comprehensive Blue Cross Blue Shield medical plans. Work and Life Balance We always encourage associates to evaluate their relationship to their jobs and find a healthy balance—that’s why we offer generous paid holidays, vacation, and personal time. DIVERSITY MATTERS HERE As a mission-driven, public-purpose organization, ASA’s greatest strategic asset is our people. Our future success is dependent on our continued ability to attract and retain a diverse workforce that has the ability to recognize and leverage our individual and collective strengths. We achieve our mission by aligning our business goals with our diversity goals, and by: Promoting from within. Offering development and leadership opportunities. Expanding formal and informal diversity awareness training opportunities. Working with diversity and community-based organizations. Seeking business relationships with minority- and women-owned business enterprise (MWBE) suppliers and/or those vendors who do. Expanding our college access and support activities in underserved communities in Boston and the surrounding marketplace. Conducting multicultural and minority-based research relating to student and borrower needs and services. Including diversity as a performance measure and as a criteria for decisions regarding performance for the senior management team. If you have any questions, comments, or ideas regarding diversity or other ways we can distinguish ASA® as a choice employer, feel free to contact Varda Halidy, VP of Human Resources, at vhalidy@asa.org. Subscribe to Our Research and Policy Updates. Stay informed. Get the latest updates, news and more. Sign Up Our website uses cookies which are necessary for our website to work properly. Please review our Privacy Policy for more information. Research & Insights Advocacy Planning Partnerships News + Views About Us Contact Us Search Futurescape Home American Student Assistance, ASA, Delta-A, and corresponding logos are registered trademarks of American Student Assistance. ©2020-2021 American Student Assistance. All rights reserved. Accessibility • Legal