Contact Us Return to Waterstones.com Submit a request All of our shops and cafes are now open as we return back to full trading, with social distancing and safety measures in place The Customer Support team has a small backlog, however, will endeavour to answer your query as soon as possible. If you require an urgent response please call us on 0808 1188787. The team on are onhand to take your calls from 9.00am - 17:15 Monday to Friday We work closely with Royal Mail who handle our online deliveries, but the challenge coronavirus presents may still impact their service. The introduction of enhanced safety measures in our distribution centre (including social distancing and safely limiting staff numbers per shift) adds additional but very necessary delays. The safety of our staff is paramount. Both our Customer Support and distribution teams are working tirelessly to resolve any customer order issues. We deeply appreciate your patience and understanding. Please choose a request type below - Waterstones Booksellers Limited. Registered in England and Wales. Company number 00610095. Registered office address: 203-206 Piccadilly, London, W1J 9HD. English (US)