Better Business Bureau® Set my location Menu Find Near US Search HomeKentuckyFrankfortPlumberWhitehead-Hancock Plumbing, Heating & Cooling, Inc. Is this Your Business?SharePrint Business Profile for Whitehead-Hancock Plumbing, Heating & Cooling, Inc. Plumber At-a-glance Contact Information 417 W 2nd St Frankfort, KY 40601-2653 Get Directions http://www.whitehead-hancock.com Email this BBB (502) 227-2213 Want a quote from this business? Get a Quote Customer Reviews This business has 0 reviews Read Reviews Be the First to Review! Customer Complaints 3 complaints closed in last 3 years 2 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 8/31/2011 Years in Business: 112 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Products & Services This company offers plumbing, heating and fire protection. Business Details Location of This Business 417 W 2nd St, Frankfort, KY 40601-2653 Email this Business BBB File Opened: 3/7/2005 Years in Business: 112 Business Started: 1/1/1909 Accredited Since: 8/31/2011 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. BBB records show a license number of M3580 for this business, issued by KY Department of Housing, Building & Inspection - Division of Plumbing These agencies may include: KY Department of Housing, Building & Inspection - Division of Plumbing Department of Housing, Buildings & Construction, 101 Sea Hero Road Suite 100 Frankfort KY 40601 (502) 573-0397 Read More Business Details Industry Tip BBB Tip: Hiring a trusted and verified plumber can save you time and heartache Read More Customer Complaints 3 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Answered 05/20/2021 See the document attached titled "Description of Plumbing Issue" for a more detailed summary of the events that took place. Hancock-Whitehead plumbing attempted a plumbing repair on my home in June 2020, but refused to look underneath at the pipes underneath my house. The issue of sewage backing up into my drains happened again in May 2021 after their first repair was unsuccessful. After consulting 2 other plumbers they confirmed the issue was actually a pipe underneath the house that did not have the correct degree of tilt. $3600 was spent with Hancock-Whitehead in June 2020 and it did not resolve the issue. I am asking for at least $2000 back and not to pay their $190 service call fee. This is the amount I have to pay the new plumber. I want this resolved in a civil manner without cussing or screaming from Hancock-Whitehead, which occurred when I called to report that their initial work did not fix the issue with the owner ***. See attachments for dates and amounts.…Read More Desired Outcome Refund Read 2 More Complaints Customer Reviews 0 Customer Reviews What do you think? Be the first to review! How BBB Processes Complaints and Reviews Start a Review Business Categories open category: Plumber open category: Heating and Air Conditioning open category: Heating Contractors open category: Fire Safety Equipment open category: New Boiler Local BBB BBB serving Central & Eastern Kentucky More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 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