Contact Us Member Center Log In Events Careers Home ABOUT US EXPERTISE SOLUTIONS BEST PRACTICES RESEARCH Featured Research Paper Learn the most important global shared services trends today Despite the volatility and uncertainty of the past several years, adoption of leveraged services models has steadily increased and the scale and scope of global business services (GBS) operations have expanded globally. LEARN MORE Hackett Performance Exchange™ Where does your organization stand on its journey to operational excellence? Do you know which process improvement actions could have the greatest impact on performance today? The Hackett Group's Performance Exchange™ can help. LEARN MORE Best Practices Business best practices, as defined by The Hackett Group, are proven, repeatable, documented techniques that deliver measurable business performance management improvements. Executives look to business best practices benchmarking to help them speed their progress toward enterprise performance management improvement, and to guide them around pitfalls that might otherwise slow or even halt their initiatives. LEARN MORE Hackett Technology Solutions Hackett Technology Solutions, enables clients to optimize performance in major business areas and maximize returns on their technology investments across the enterprise. Whether it is assessing your current performance, implementing process improvements, optimizing your enterprise-wide system or applying technology solutions to business performance issues, our consultants can lead your company to breakthrough performance improvements and significant costs savings. LEARN MORE Recent Press Credit Card Fees: A Growing and Largely Avoidable Burden For Business-to-Business Companies NOVEMBER 6, 2014 World-Class HR Organizations Deliver on High-Value Activities While Spending 23 Percent Less, Operating with 32 Percent Fewer Staff OCTOBER 21, 2014 How World-Class Finance Organizations Outperform: Improved Effectiveness, Half the Cost & Staff SEPTEMBER 16, 2014 Hackett in the News Wall Street Journal, "The Big Number: 0.99% - Share of corporate revenue spent on finance departments this year," Companies are spending less on their finance departments than at any time since the recession. They have cut headcount and expenses in that area by streamlining units, automating routine tasks and outsourcing. The cost of finance departments has fallen to 0.99% of total revenue this year, according to consulting firm The Hackett Group, which studied companies with annual revenue of $500 million to more than $50 billion. That's down from 1.08% in 2013 and 1.06% in 2012. NOVEMBER 17, 2014 CFO, "Cost-Saving Idea: Don't Take Credit Cards," Credit card processing fees on business-to-business transactions have become a significant cost for companies, according to new research from REL Consulting, a division of The Hackett Group, which recommends that organizations reduce fees by changing their acceptance policies for cards. OCTOBER 30, 2014 PYMNTS, "Credit Card Payments Taking Off in B2B Payments," Although credit card payments represent barely 10 percent of all B2B payments that number has doubled in the past two years, according to a report from REL, a division of The Hackett Group. OCTOBER 29, 2014 Featured Videos FedEx Tech Connect Learn how Jay Cofield, Vice President of FedEx Tech Connect, is using the Hackett Performance Exchange™ to drive improvement. WATCH VIDEO NASDAQ Opening Bell Ted A. Fernandez, Chairman and CEO of The Hackett Group, Inc., presides over the NASDAQ Stock Market opening bell to celebrate the company's rebranding as The Hackett Group (HCKT). WATCH VIDEO Performance Studies The Hackett Group has created new measurement offerings to identify top performance at the business process level. These studies collect data about staffing, costs, transactional volumes and best practice utilization for each process. These studies can give you some comparative insights on your own company's performance versus top performance and will help you select the improvement initiatives that will deliver maximum benefits. LEARN MORE 2015 Global Business Services Study 2015 Key Issues Study - Finance 2015 Key Issues Study - GBS 2015 Key Issues Study - HR 2015 Key Issues Study - IT 2015 Key Issues Study - Procurement 2014 Human Resources Performance Assessment 2014 Optimizing IT Business Value in the Digital Era Study 2014 Finance Transformation Study Travel Management Services and T&E Processing Study 2014 Global Payroll Study Copyright © 2021 The Hackett Group, Inc.; All Rights Reserved. Contact Us Member Center Log In Events Careers Home Site Map Privacy Statement Terms of Use Client Services Terms and Conditions The Hackett Group is a leader in business advisory, business benchmarking and business transformation consulting services, including strategy and operations, working capital management, and globalization advice. Leveraging process improvement insights from more than 10,000 benchmarking engagements, The Hackett Group's empirically-based approach allows us to quickly define and implement initiatives to enable world-class performance, such as shared services and global business services to achieve sustainable cost reduction and provide exceptional finance consulting services. Through our REL group, we offer working capital solutions focused on delivering significant cash flow improvements. Through our Archstone Consulting group, we offer strategy consulting and operations consulting in the consumer products, pharmaceutical, manufacturing and financial services industries. Through our Hackett Technology Solutions group, we offer business application consulting services that help maximize the return on IT investments, including effective Business Performance Management.