Company How We Help Industries Locations Careers Resources Contact SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. We Create Intelligent Customer Experiences We partner with companies to help people find and buy their products and services, and provide exceptional customer care that builds brand loyalty. ← SYKES: New Release June 18, 2021 – Sitel Group® and Sykes Enterprises, Inc., leaders in customer experience (CX) management and business process outsourcing (BPO), announced they have entered into a definitive agreement in which Sitel Group will acquire SYKES in an all-cash transaction valued at approximately $2.2 billion. READ THE FULL RELEASE New: Business Sustainability Ratings SYKES has been awarded a Silver Medal in sustainability from EcoVadis, the world’s most trusted provider of business sustainability ratings. Among other achievements, SYKES ranked in the top 25% of all rated companies, and the top 10% industry-wide. READ THE FULL RELEASE OnBrand Series OnBRAND features a closer look at brands through the consumer lens, focusing on their desire for true connection  across all stages of the journey.  Join host Sarah Grace McCandless for interviews and insights on how your brand can learn to strengthen, grow, and rise with authenticity. SUBSCRIBE TO GET IT RIGHT → .cls-1{fill:#0a0a0a;stroke:#6b6b6b;stroke-miterlimit:10;}.cls-1,.cls-3{stroke-width:0.5px;}.cls-2,.cls-3{fill:#ddd;}.cls-3{stroke:#fff;} Discover Our Global Reach We have physical locations in more than 23 countries across the globe, plus an ever-expanding at-home agent workforce. We offer support in 40+ languages and on whatever delivery channels your customers prefer: self-service content, chat, social media, email and voice. Founded on the core components of our virtual and brick-and-mortar delivery models, SYKES offers innovative and efficient service delivery through team flexibility, performance collaboration, and unparalleled speed and security. EXPLORE NOW Case Studies CASE STUDY How A Leading Smart Home Company Increased CSAT CASE STUDY SYKES Improves Customer & Agent Experience for a Major Business Tech Brand CASE STUDY SYKES Improves Efficiencies for Technology Partner Through Best Practices CASE STUDY SYKES’ Training Revamp Makes Retailer’s Holiday Season Ramp-Up Much Merrier CASE STUDY SYKES’ End-to-End Solution Helps a Travel-Booking Giant’s CX Soar Partner Testimonials Partnership and collaboration are just two of SYKES’ key strengths — in addition to the level of willingness to provide value-add services and make improvements when necessary. Operations Lead The extensive experience and professionalism of the SYKES management teams, and their responsive agility in partnering with us to identify and develop workable solutions across different functions and geographies within absurdly tight timeframes — they make it happen. Executive Major Beauty Retailer Helping Our Partners Lead the Way We’ve purposefully focused our innovation and digital expertise on the needs of today’s customers. By partnering with SYKES, you can be on the cutting edge of leading industry drivers. DISCOVER INTELLIGENT CX INNOVATIONS FOLLOW US ON SOCIAL MEDIA COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated