Home Companies power grid HS-Stromnetz Allgäu Natural gas network Network services environment Career Contact Power grid services Network service quality Security ½ reliability ½ quality As a power grid operator, we strive every day to provide the best service and to offer quality at a high level. We can only achieve our goal if we adhere to the quality standards of the Network Service Ordinance. Technical safety , reliability and the efficiency of our power grid have top priority for us. Written requests on network entry and completed requests on network access in the network level 7 be within 14 days answered. You will receive information about the further procedure (contact person, processing time, appointment arrangements, etc.). If network users with a standard load profile have a measuring device , the system is put into operation within two working days . In systems where there is no measuring device, the standardized load profile is installed and assigned within the following deadlines: ● Network users with a standard load profile 3 working days ● Network users who are to be measured with a load profile counter 8 working days In the event of planned supply interruptions, the affected network users will be notified in a suitable manner at least five days in advance and informed of the expected duration of the supply interruption. In the event of faults in our supply network , please call our electricity emergency number +43 5574 9020-189 immediately . We have set up a 24-hour incident service for you. We strive to always be on time. Unfortunately, delays are sometimes unavoidable. You will of course be informed about this. If there is a delay of more than two hours , we will be happy to arrange an alternative date . Should you change providers or the contractual relationship with us finish , get your interim or final bill no later than six weeks . Corrections of invoices are issued within two working days . In the event that payment arises , the following procedure applies: After the invoice has been paid or a security deposit has been deposited, we will restore the delivery relationship no later than the next working day . Of course, we handle customer data carefully. We protect your data from unauthorized access or manipulation. In the event of a change of supplier, the data will be made available in accordance with the applicable rules. You can manage your personal data on our website via the "Online Services" platform. If you have any questions, concerns or complaints, please contact our customer service +43 5574 9020-189 . You can reach us by email at kundenservice@vorarlbergnetz.at . Your email will be answered within a few working days. Here is another hint: The legally valid and complete quality criteria can be found in the Network Service Ordinance in the currently valid version on the website of the regulatory authority E-Control Austria at www.e-control.at. Downloads Grid Service Ordinance for Electricity Download pdf [175.96kB] Information sheet for grid services electricity Download pdf [105.11kB] Quality indicators for electricity 2014 Download pdf [100.41kB] Quality of network service Print Page Top of page