Home About us Services Products Technology Team Contact English The talent and potential of cntravel Meet some of the faces behind our success Close treatment, empathy, active listening, the ability to make each client the protagonist of their tourist experience, flexibility and problem-solving ability are some of the characteristics of the professionals that form cntravel. It is a multidisciplinary and multilingual team with more than 46% of people with university education, 40% with two or more languages, 60% of women in positions of responsibility, the average age of the staff is 30 years, 68% are women and 90% have an indefinite contract. The human team that forms cntravel is the cornerstone of the company and CEO José Fernández, cntravel CEO, is the person who created the company more than 20 years ago with a philosophy of work very methodical and human thanks to his professional experience in other wholesalers and companies in the tourism sector. The management of the entire company falls on him and all the managers of each department depend on him. Jose Fernández josefernandez@cntravel.es Department Sales Santiago Serrano is the sales manager of cntravel and leads a team of eight scattered throughout the geography. The main functions of the department are to make known to customers the products that the company markets and attain their loyalty with a high degree of satisfaction. Santiago Serrano santiagoserrano@cntravel.es FIND YOUR SALES CONSULTANT Department Administration Antonio Silva is the chief financial officer and he has been part of the company since the company began in 2000. He has a team of four more people in charge and together they carry out the administration of cntravel. Antonio Silva antoniosilva@cntravel.es Department Groups María Gómez with more than 15 years in cntravel is the head of the department of national and international groups. She has a team of 35 operators distributed in the central office located in Sanxenxo and in the offices of Madrid. She is in charge of coordinating and training the team as well as getting the best care and product for the agencies. María Gómez grupos@cntravel.es internacional@cntravel.es Department Groups and circuits contracting Gonzalo Cascone is the director of the groups and circuits contracting department. He has been in the company for more than 10 years and and for more than five years he has focused specifically on hotel contracting for groups and circuits in Spain and Portugal. Having an updated bed bank with great availability and with the best price is his task. Gonzalo Cascone: gonzalocascone@cntravel.es Department Booking Ana Martínez with more than 15 years in the company is responsible for the reservations. Her mission is to provide telephone support, resolve incidents, attend to customer needs and ensure continuous training for her team. The department is specialized in the different cntravel products: hotel stays, cultural tours, getaways, Saint James Way. Ana Martínez booking1@cntravel.es Department Flight&Holidays Bea Vidal is the head of the flight & holidays department. In addition to managing the contracting with the different airlines, she knows each and every one of the vacation destinations that cntravel sells; the classic ones like Madeira and Azores as well as the recently incorporated Cape Verde, Porto Santo, Croatia, Albania, Menorca, Tenerife and Las Palmas. She is in charge of a team made up of four operators with training and knowledge of the product. Bea Vidal: aereo@cntravel.es Department Cultural tours Belén Mirás coordinates the cultural tours department. Her team, made up of four more people, is in charge of contracting and coordinating the suppliers of cultural circuits and other guaranteed travel series. In addition, the department organizes coach routes, manages train reservations, tickets, official guides, etc. Belén Mirás circuitos@cntravel.es Department Technology Diego García is the one who has made cntravel at the forefront of technology. He is responsible for the IT department and with his team form a group of 4 professionals specialized in software. The department is in charge of developing all the latest technological tools necessary facilitating work of employees, customers and suppliers through their respective extranets. Diego García informatica@cntravel.es Department Communication and institutional relations Lidia Vidal is responsible for communication and institutional relations at cntravel. In addition to managing the internal and external communication of the company (clients, suppliers, media and institutions) and updating social networks, in collaboration with other departments she manages the subsidies of the company and monitors the Q certification for Spanish Tourist Quality, of human resources and the organization of events. Lidia Vidal comunicacion@cntravel.es Department Departamento de marketing Cristina Ramallo is the head of the marketing department. For more than ten years, she has been in charge of taking care of the corporate image of cntravel in all its tasks; from the elaboration of the different catalogs, to the edition of diptychs, polyptychs, posters and other promotional materials. In addition, she is responsible, along with other departments, for the maintenance and development of web content and mailing, among others things. Cristina Ramallo maquetacion@cntravel.es Department Quality Cecilia Fernández is the coordinator of the quality department and together with her team of five people she is in charge of training and coordinating our own team of guides, monitoring and control for clients of cultural tours and different travels; management of customer satisfaction surveys; quality measurement through the figure of the mystery shopper; and management of possible claims Cecilia Fernández calidad@cntravel.es We are close to you Responsible for commercial delegations Delegation of Andalusia Marta Gutiérrez is the delegate of Andalusia. From the office in Torremolinos, she is in charge of the Andalusian agencies and in charge to contracting suppliers in her geographical area. With her team, made up of three more people, she covers groups and reserves cultural tours. Marta Gutiérrez mg@cntravel.es Delegation of Catalonia María José Bareiro, a Galician based in Catalonia, is the delegate of our office in Casteldefels. She has been with the company for more than 16 years and together with Angi Pérez, she assists clients in the area with groups and cultural tours. María José Bareiro mjose@cntravel.es Delegation of Madrid Carla Fernández is responsible for the office in Madrid, where most of the international groups department works. A young but experienced team with a vocation for service, multilingual and multidisciplinary. Carla assumes the team management, controlling not only the groups with international destinations, but also the tours to Europe and Morocco and the international holiday destinations. Carla Fernández internacional8@cntravel.es Delegation of Portugal Sergio Sousa has been at cntravel for nearly 15 years as a commercial delegate in Portugal. Likewise, he is the delegate of the part of the incoming company and the person in charge of serving the international clients; as well as to collaborate in the internationalization plan. Sergio is the visible face of the company outside of Spain. Sérgio Sousa sergiosousa@cnincoming.com More than 500.000 clients travel with us annually More than 5.000 groups managed per year More than 4.000 accommodations for you Products Groups Hotels Cultural tours Flight&Holidays The Way of St. James Getaways Incoming Contact Customer service Travel Insurance Work with us Contact with us Support Privacy policy Cookies Policy Legal Advice cntravel About cntravel Supliers Access Agencies Access Blog © cntravel Todos los derechos reservados Privacy Policy Política de cookies Legal Advice