Home Solutions Customers Resources About us Join us Contact Increase your customer relationship thanks to artificial intelligence Tailor-made voice assistants to increase your customer relationship The ViaSpeech solution provides a native French ASR engine, a linguistic corpus management tool, a dialog orchestrator and a real-time flow supervision module. Together, these tools allow the creation of voicebots/callbots/assistants that can be integrated into your voice servers, from connected speakers, your website and your mobile applications. Based on 20 years of R&D, ViaSpeech is today the most widely used solution in France for the reception, routing and automation of customer journeys in natural language. Our solutions can be deployed in your infrastructures, in the Cloud and in hybrid mode. Discover ViaSpeech Download our white paper Voicebot: conversational assistant for customer relationship Voice AI for customer interactions Launched in 2018 following the acquisition of several technologies, ViaSpeech is the artificial intelligence department of ViaDialog After 2 years of R&D with major customers, ViaSpeech now offers a range of voicebots and voice-commerce solutions available on traditional telecom networks as well as on the most innovative media ViaSpeech is an agile, innovative department based on a unique philosophy, the TESSA : transparency; eco-responsibility; simplicity; security; accompanying A speech recognition engine from French research ViaSpeech embeds the TeliSpeech engine, created by the CNET and backed by 20 years of continuous R&D Version 4.5 deployed since 2017 combines neural network learning with HMM-based prediction for ultra-low latency and high scalability performance For each of our clients, we produce a dedicated semantic model and acoustic model to optimize the performance of natural language recognition for specific industries NLP and NLU tools, based on the most widespread technologies, significantly increase the understanding of recognized language elements Combined with ViaCorpus, our semantic field management tool, ViaSpeech's performance offers the best cost/efficiency ratio on the market Expertise in dialogue automation voice & text A proven methodology A multidisciplinary and experienced team Convincing results in industrial applications Many customers in production Guaranteed SLAs Your IVR in natural language A customer journey orchestration tool that can be integrated into your infrastructure Native interfacing with Genesys, Avaya, Cisco... Universal interoperability via MRCP v1/v2 60ms latency and 100 concurrent ports with only 8 vCPUs High availability and native load sharing Your tailor-made voice commerce solution Benefit from our voice commerce tools to facilitate your order cycles Target customers who are far from digital solutions Create new acquisition channels focused on the customer’s voice Personalize the customer experience through a tone and possibly a brand voice Voice commerce: concrete applications as a source of high added value Phone & collect: deploy a telephone ordering system that returns the order directly to the sales staff or to a customer relations center by e-mail Phone & survey: personalize and humanize your satisfaction survey operations by conducting them directly over the phone Phone & purchase: implement your own conversational assistant accompanying the customer in his purchase process on the basis of a product catalogue Automated payment to ensure a complete voice commerce loop Key figures +100M of customer calls handled in natural language by 2020 +95% Of reasons for appeal detected and treated -90% Misdirected calls 40 Customers in production Your projects are structured and supported by our teams Ready to find out what ViaSpeech can do for you? Find us on Solutions ViaFlow ViaSpeech ViaLeads ViaMotion ViaDialog Who are we? Our expertise Customers Join us Contact Contact us 152 Boulevard Pereire, 75017 - Paris - FRANCE +33 (0)1 83 77 31 00 2021 ViaDialog. All rights reserved. Legal Notice Cookies EN