ABOUT US OUR EXPERIENCE NEWS CONTACT US About Us At Stepnell we ensure that our clients realise their visions. Whatever their challenges, our depth of expertise and holistic approach gives our clients the confidence that every aspect of their project will be efficiently executed, to the highest standards, in a refreshingly collaborative manner Stepnell is a complete construction partner with proven end-to-end project lifecycle expertise. We serve a broad spectrum of private and public sector clients, ensuring they realise their vision by providing a more holistic approach to project design, build, management and delivery. We are an established, mature business with the resources and infrastructure to deliver larger, more challenging projects with a value up to £30 million. We’re ambitious, and continue to grow our business; but despite our stature, we remain a family business at heart. We combine the focus and accessibility of a regional contractor, with a depth of technical competency, professional capability and national reach usually reserved only for larger organisations. With over 150 years’ heritage in the industry, and an experienced, commercially responsible management team setting direction, Stepnell is a well-capitalised and financially resilient business. With over £58 million in net assets we are stable and secure – a low risk for any prospective client. WHAT MAKES STEPNELL DIFFERENT? We aim to be the leading regional contractor in the UK, with the highest standards of customer service. To achieve this goal, we’ve had to think differently about our role as building contractors, and establish ourselves as a strategic partner in the construction process. A More Complete Partner We’re more than just a contractor. Stepnell is a strategic construction partner with proven end-to-end project lifecycle expertise. We work with our clients to add unexpected value, anticipating risks and identifying new opportunities, helping them maximise the whole life value of their investment. Predictive Planning We recognise that projects often fail before they begin. Our rigorous planning process ensures foresight – watertight estimates and programme accuracy, giving our clients the confidence of utterly predictable, on time, on budget delivery, as specified. Catalyst for Collaboration Our breadth of skills makes us better team players. Because we’re often responsible for a wide range of services, we understand the contribution and requirements of all project partners and work more effectively with them as a result. Expertise at Every Level We recognise the value of specialist expertise at every level of our business, from board room to site management, to supply chain. We nurture talent and emphasise consistency so our clients benefit from proven experience. Best of Both Worlds We combine the focus and accessibility of an experienced mid-market contractor with a depth of skill sets, professional approach and geographic reach usually reserved only for larger national organisations. Sector Specialists We have a deep understanding of the unique drivers and challenges at work in our clients’ sectors. Our project teams are led by specialists better able to tailor requirements, resolve issues, optimise quality and maximise value. OUR TEAM Our Leadership Team Leading with the utmost integrity and ensuring the company’s compliance in all areas of the business are of paramount importance at Stepnell. Our experienced Board of Directors provide ongoing direction and control to ensure that we add value and act in best interests of our stakeholders at all times. Read More Our Regional Leaders We operate a three region model; East Midlands (Nottingham), Midlands (Rugby) and Southern (Wantage, Poole and Southampton), which enables us to offer an integrated service that operates close to the local markets and our clients. Our regional teams are each led by Regional Directors who bring a wealth of experience to the day-to-day management of our operations, and are focused on delivering the highest standards of service to our clients, providing accurate and honest project delivery, utilising high levels of technical skills. Read More CONTINUOUS IMPROVEMENT Continuous improvement is hugely important to us and we use a range of tools to measure and benchmark our performance. As part of our customer experience review process, we use the Net Promoter Score to measure our customer’s satisfaction. Our latest score of 46, which is rated as ‘Great’, demonstrates that we are performing well above average and that we are committed to delivering the best service to our customers. Our Business Management Systems are certified to ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO/IEC 27001:2013. We are also Investors in People Silver accredited. In addition, we participate in the annual Royal Society for the Prevention of Accidents (RoSPA) Awards, as this provides a solid benchmark of our performance in managing health and safety risks. We are proud to have been awarded our fourth consecutive Gold Award. SOCIAL VALUE Social value is an integral part of Stepnell’s vision. As a responsible contractor, we want to make a positive impact in the communities where we live and work. We promote local skills and employment We support the growth of responsible regional businesses We support the social agenda to help create healthier, safer and more resilient communities We are actively doing our bit to decarbonise and safeguard our world “The team at Stepnell have been excellent at providing placement opportunities for young people and are really leading the way. The site teams are really accommodating and clearly want to make a difference to help young people learn more about the industry and develop their skills.” Sandra Rieger, Senior Economic Regeneration Officer, Leicester Employment Hub “We would like to thank you so much for working with us so closely in support of our work with offenders. The placement opportunities that you have given our clients, the care and respect that you have shown them has been second to none and we were delighted that you were able to take someone into employment.” Monika Stark, Director, WIRE Project “The team from Stepnell worked extremely hard and achieved a tremendous amount. This is a great example of how businesses can give a helping hand to local community groups in need of support. The improvements will be enjoyed by hundreds of adults and children that use the Somali Development Services Community Centre each year.” Sarah Green, Community Development Manager, Leicestershire Cares “We are grateful to Stepnell for providing high quality placements for our students as these are a core part of T Levels which are the new Gold Standard of vocational education and training. The students gained an insight in to the workings of a construction company and were able to put in to practice all that they had learned in the classroom and apply it to real world situations. The students found the placement very rewarding and further cemented the students’ career journey whilst supporting them in to a positive destination.” Hassan Mazhar, Work Experience Coordinator, Derby College Group “Without companies like Stepnell coming forward to help, we wouldn’t be able to do the things that we do or have the environment that we all appreciate.” Julie Rudd, Residential Manager, New Wycliffe Home DIVERSITY & INCLUSION At Stepnell we actively promote equality of opportunity for all, giving every individual the chance to achieve their potential, free from prejudice and discrimination. We make every effort to ensure that a working environment exists where all employees are treated with courtesy, dignity and respect, irrespective of gender, race, colour, belief or sexual orientation. We are committed to a policy of equal opportunities to ensure that our workplaces are free from unlawful or unfair discrimination. Gender Pay Gap From April 2017, all UK organisations which employ over 250 employees are required to report annually on their gender pay gap. Our latest annual Gender Pay Gap Report can be viewed here: Gender Pay Gap Report WHY WORK WITH STEPNELL? “The words that come to mind to describe their approach include teamwork, problem-solving, good communication, focused on the client’s needs, good sense of humour, efficient, cost conscious, hard-working, unfailingly helpful, calm, collaborative, etc. I could go on for several more lines, but I’m sure you have got the drift – they have done a fantastic job for us and we are very grateful.” John Cooper, Chairman of Project Board, National Memorial Arboretum “Oxford Brookes University is committed to providing high-quality accommodation options for its students. The redevelopment of Paul Kent Hall is a key part of this and we are delighted that the University was able to work effectively and safely with Stepnell despite the impact of Covid-19. The improvements to Paul Kent Hall will help to ensure a positive student experience by providing high-quality rooms, enhanced indoor social spaces and a greater range of accommodation options to suit affordability and personal living preferences.” Mark Tugwell, Deputy Director of Estates, Oxford Brookes University “Rather like a theatrical production, creating buildings to support the performing arts is a genuine team effort. Stepnell understood this from the very start and it was the cornerstone of their approach. The team worked collaboratively and proactively throughout the construction process as we tackled the challenges of working in and around important historic buildings. For us, they did a great job amidst the most extraordinarily challenging of times – with imagination, pragmatism and good grace.” Julian Middleton, Executive Director, Aedas Arts Team “Having worked with Stepnell successfully before, it’s great that the team is now involved in helping create our latest scheme in Wooburn Green. Stepnell’s appointment as our main contractor reflects the quality and competitive nature of its approach to building this development. The team has already made real progress on-site and our existing working relationship will only make seeing the creation and completion of this development that bit easier, whatever challenges come up on the journey.” Sallyanne George, Development Manager, Lifestory “Stepnell are appointed on our site at Friar Lane which sits within the Greyfriars conservation area. Early Archaeology investigations presented a curveball to the programme, Stepnell were quick to react to support the additional works required to mitigate time pressure. They worked professionally and courteously with all stakeholders, including communication with the neighbours. On site they have a competent and pleasant team who work efficiently with compliance and safety prioritised at all times. The site is always left clean and tidy after each shift, and due care is taken to ensure any public spaces adjacent to site are kept immaculate. Communication from site management is always clear, concise and to the point. Problem solving, creativity and a quality led focus on getting the job done makes Stepnell the ideal construction partner.” Hamza Bodhaniya, Director of Operations, Obstrat “We are excited to be opening the doors to our new, luxury retirement village for the West Midlands. Construction firm, Stepnell has done an outstanding job in completing Eastcote Park over the last 18 months – so much so that we are planning to appoint them for future Cinnamon sites. Every detail within the care home and the retirement village has been carefully planned to the highest standards, using the finest quality furnishings and fittings throughout.” Albert Josephs, Head of Development, Cinnamon Care Collection “We are delighted that the project was delivered on time, on budget and to a high standard. The Stepnell team were helpful, polite and friendly, with a can-do attitude they took ownership and came up with innovative solutions to issues on site. I would not hesitate to recommend Stepnell and would be happy to work with the team again on future schemes.” Graeme Cosgrove, Director, Henry Davidson Developments “The new car park is an exciting and welcome addition to our headquarters for our employees and it’s good to work again with a trusted partner in Stepnell, a company we have enjoyed an excellent working relationship with on several projects in the past and who have always delivered on our expectations.” John Mills, Chairman, MHR “We have had the pleasure of working with Stepnell on several recent projects. We have been impressed by their organisation, open approach, commitment to quality and determination to arrive at the best solution during both the design and construction process. Their refreshingly positive approach has, in our experience, invigorated the design team and resulted in successful project delivery for all. They have become, and remain, one of our most valued partners.” Darryl Ward, Director, Structis Design Ltd “This has been an exciting, complex and risky project for us all. It is a great credit to all involved that the Lodge is now one of the highest rated places for overnight accommodation in the city and will, no doubt, win many awards as well as providing a warm and generous welcome to all who use it. The City Mayor has already publicly commended it as an example of an imaginative and innovative partnership. The trustees and I would, therefore, like to formally thank you for all the considerable time and effort you have committed to delivering something we can all be very proud of.” Stephen Barney, LDBF Chair, Diocese of Leicester “Our team enjoy a fabulous working relationship with Stepnell’s team and they are very easy to work with and treat each sub-contractor fairly and with respect and provide a safe environment. As a sub-contractor of Stepnell you can always count on being part of a great team of construction professionals. From enquiry stage to handover, the Stepnell ethos of working together in an open and collaborative way ensures that the client gets what they have asked for.” Gary Cleaver, Highcross Building Services Ltd “Stepnell’s design and build capabilities make life easier for us. They help us enormously with budgeting, project planning, feasibility and risk management. We are very confident in their capabilities and value their expertise.” Scott Davidson, Managing Director, HDD “Stepnell are excellent partners. They are open and transparent and work well with all project participants.” Majella Lynch, Project Director, IM Properties “Gordon’s School selected Stepnell for our £6m sports hall and all-weather pitch not just because they tendered the best value bid, but because of the manner in which their bid was put together, as well as their experience of working in education. At every stage of the tender process, Stepnell sent all relevant personnel to site and clearly worked as a professional team together, and with their subcontractors; this meant that we knew they had really considered every aspect of the project carefully, putting forward suggestions for value-engineering and really wanting the best for us the client, and therefore our students.” Susan Meikle, Bursar, Gordon’s School “Stepnell Limited have completed numerous purpose built luxury student accommodation schemes for Zone. The De Montfort Street development probably was one of the most challenging in terms of timescales due to the late construction start yet the Stepnell team didn’t disappoint and delivered the scheme on time whilst maintaining their commitment to quality. Zone could not have partnered with a better contractor and strongly feel that no other contractor could have completed this project within the timeframe set – a true testament to the Stepnell team. The harmony between Zone and the Stepnell site team through to their head office enabled the transformation of the building into a fantastic luxury student accommodation that I’m sure many students will enjoy for many years to come. It is very evident that Stepnell understand the unique challenges, regulations and procedures that come along with developing high quality student accommodation. I cannot recommend Stepnell highly enough – they have and continue to deliver for Zone – always on time and within budget.” Neil Thakkar, Director, Zone Copyright © Stepnell Ltd. 2021 Policies & Reports