Solutions Products Resources Company Sign in Accelerate revenue with Conversational Commerce Generate incremental revenue through personalized conversational experiences powered by Conversational AI. Help consumers discover your products, get answers to questions, and make purchases in the messaging channels they already use every day. Request demo Conversational consumer lifecycle LivePerson helps you create a continuous conversational connection across the messaging channels your consumers use every day. The result? New sources of incremental revenue, increased conversion rates, lasting loyalty, and an ever-expanding base of happy customers. LIFECYCLE MOMENT BRAND BENEFIT Discover Boost ad conversion rates by 2.5x Decide Increase sales conversions by 10x Payment Minimize cart abandonment by 26% Get help Improve customer satisfaction by 20% Re-engage Raise response rates over 10x Discover Make it easy for consumers to find your brand and engage them in a conversation when their interest is piqued. This eliminates unnecessary steps in your sales and marketing funnel and scales efficiently with Conversational AI. Improve your conversion rates by 2.5X for an unprecedented return on advertising spend. Supercharge return on ad spend Bypass landing pages to improve conversion rates with Conversational advertisements on Facebook, Instagram, and more. Keep consumers in their channel of choice to boost conversion rates. CUSTOMER SUCCESS SNAPSHOT Open Universities Australia used Conversational Ads to drive to messaging instead of a landing page, resulting in a 2.5x conversion rate boost. Identify and engage consumers ready to buy on social LivePerson’s industry-leading NLU powers advanced monitoring across social media. This helps pinpoint consumers that are most likely to buy so you can start the right conversation in the right messaging channel. Decide Consumers have questions before they make buying decisions. Make it easy for them to get answers with Conversational AI and messaging — proven to increase conversion rates by 10X and average order values by 75%. Turn web visitors into buyers Give consumers the option to start a conversation from your website so they can get answers to questions before making decisions. The Conversational Cloud enables conversations to take place directly on your website or mobile app, and on third-party channels such as SMS, Apple Business Chat, WhatsApp, Facebook Messenger, Instagram, and more. Use conversations to capture first-party data to re-market to visitors that don’t initially convert to customers. CUSTOMER SUCCESS SNAPSHOT US retailer David’s Bridal saw over a $2MM increase in average sales per month via messaging. Start high-value conversations that convert Reach the right visitor, at the right time, with the right message. Use Next Best Conversation™ to initiate personalized conversations with repeat visitors, consumers with high-value items in their cart, and many other variables that may indicate who has a high propensity to buy. Payment Streamline the checkout process and eliminate the need to switch channels, minimizing drop-off by 26% in the “last mile” of the buying process. Secure and channel-agnostic payment capabilities create a consistent payment experience across both web and messaging experiences. Offer a seamless way to pay anywhere LivePerson Payments offers a centralized experience for your consumers regardless of where they decide to make purchases. It’s integrated with the world’s most popular messaging channels and with your back-end systems. Available on desktop and mobile experiences. Get help Conversational Care can be an accelerant to commerce. Loyal consumers are 5x more likely to make a purchase. Delight them with AI-powered conversational experiences proven to increase CSAT by 30%, ultimately leading to repeat purchases and future upsell opportunities. Help your consumers on social and protect your brand A single place to manage public and private care conversations across social channels alongside all other conversational channels. LivePerson’s industry-leading NLU helps prioritize consumers that have the highest risk of becoming detractors and damaging your reputation so you can address issues before they become a crisis. Let your consumers choose: voice or messaging? Offer consumers the option to get answers to questions in their preferred communication channel. More than 70% of the time consumers choose messaging when presented with the option after calling into an 800 number. Our Voice to Messaging solution makes it easy to switch over from a voice call to a messaging conversation on SMS, WhatsApp, or directly in your mobile app. CUSTOMER SUCCESS SNAPSHOT Bankwest drives world-class CSAT to 93%, shifting calls from the voice to in-app messaging. Re-engage Reach out to consumers proactively over messaging with timely and relevant offers based on their preferences and actions. Achieve 98% open rates, 32% response rates, and 16% conversion rates. Drive repeat purchases in a frictionless way Communicate special offers and promotions through SMS, WhatsApp, and in-app push notifications instead of poor performing traditional channels such as email. Orchestrate and trigger campaigns using your marketing automation platform or other systems with our pre-built integration library. CUSTOMER SUCCESS SNAPSHOT A top US tech company with >20M customers relies on Proactive Messaging to run their renewal program on WhatsApp. Solutions By role Sales + Marketing Customer care By company size Enterprise SMB By partner type BPOs Solution providers Digital agencies By industry Retail Banking DeFi Telecom Government Travel Insurance Education Automotive By service Marketplaces Managed services C-19 Testing Program Products Conversational AI Intent Manager AI Annotator Conversation Builder Conversation Manager Conversation Orchestrator Conversation Analytics Functions Proactive Messaging Social Messaging Conversation Channels Web Messaging App Messaging Voice to Messaging Email SMS Apple Business Chat Google RBM Google's Business Messages WhatsApp Facebook Instagram Twitter LINE WeChat Resources Success stories Guides and reports In the news Webinars Blog Knowledge Center Developer Center LivePerson Institute EqualAI C-19 Testing Program Company About us Careers Investor Relations Press Room Security Media kit © 2021 LivePerson, Inc. 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