Enlighten OPEX +1 617-999-7610 info@enlighten-opex.com Healthcare EIM Select Country OUR WORK INDUSTRIES INSIGHTS ABOUT US START A CONVERSATION ADMINISTRATIVE PROCESSING Many businesses, regardless of industry, have back-office processing and contact center operations where new approaches to measuring and optimizing productivity add exceptional value. Enlighten’s solution has delivered improved employee engagement, better customer service and reduced costs of administrative processing to a wide variety of clients from retail and logistics companies to universities, local governments and federal agencies. Enlighten’s transformation program and its supporting SaaS metrics and planning systems provide the performance changes you are looking for—without the need to change your current IT systems, and without disruptive outsourcing. Over the course of twenty weeks the program will transform your back-office culture. Your teams will be focused on performance and quality, fueled by the analytics that give every team member and manager productivity, efficiency and quality metrics. TRANSFORMATION WATCH 2-MINUTE OVERVIEW VIDEO FEATURED EXAMPLES OF OUR WORK WITH CLIENTS GLOBAL INVESTMENT MANAGEMENT FIRM A large global banking and investment management firm with branches across the US, UK and SA was experiencing a productivity performance improvement across its operations. This problem was impacting several key areas, from employee performance and engagement, to customer satisfaction. VIEW CASE STUDY MUTUAL FUND TRANSACTION PROCESSING Helping US-headquartered top mutual fund customer service organization to keep quality high and optimize capacity across on-shore and off-shore operations – 85% efficiency gain in 20-week pilot program and 107% efficiency gain overall. VIEW CASE STUDY RETIREMENT SOLUTIONS Helping leading US provider of record-keeping services to grow capacity for new clients with minimal growth in FTE – 24.8% efficiency gain in 20 weeks VIEW CASE STUDY DO YOU WANT TO TRANSFORM YOUR OPERATIONS? START A CONVERSATION 175 Federal Street, Suite 900 Boston MA 02110 +1 617-999-7610 info@enlighten-opex.com LATEST TWEETS How do you manage return-to-work and #remote work as we head into 2022? @MITSloan #management students have developed a framework for #hybrid work models – and it starts with #metrics. Learn more about the four-step framework here: ow.ly/7LWk50GQuTe pic.twitter.com/TXk14kTMr9 About 2 days ago from Enlighten's Twitter Follow @enlightenopex LATEST INSIGHTS Offshoring Last Resort Elements of Continuous Improvement Flexible Work Teams Avoiding BPM Project Pitfalls Overcoming the fear of sharing individual results The Power of Staff Engagement SITE NAVIGATION Transformation Program Metrics & Planning Industries Insights About Us News Contact EIM Terms of Use Privacy Policy Support Policy Copyright ©2021 Enlighten Software Site by M&C