Download Acrobat Reader 5.0 or higher to view .pdf files. ABOUT US Open Search Busey Bank Menu State of the Customer Report Busey is pleased to present the 2019-2020 State of the Customer Report (Opens in a new Window) , a unique document that explores the strong customer partnerships upon which Busey is built. This report provides details on important milestones, including welcoming TheBANK of Edwardsville into Busey in 2019, completing a conversion to a new online and mobile platform in 2020 and learning to adapt and adjust the way business is done during a global pandemic. Not only does the State of the Customer Report examines how those actions have affected our customers, but it also examines how customer feedback has informed our actions. Since 2019, we’ve heard from nearly 17,445 customers and used that insight to shape our servicing model. Busey uses data from customer surveys to receive specific, tangible and real-time feedback—turning customer insight into opportunities to connect, improve processes, enhance products and better serve our customers and communities. Thanks to customer feedback, Busey is able to deliver solutions and meet customers’ evolving needs. Looking back, we’ve come a long way in 150-plus years, yet the core values—dedicated associates, strong customer partnerships and thriving communities—instilled years ago are still the cornerstones of Busey today. eBank Enhancement Updates View our upcoming updates to eBank and Mobile Banking. It's not just about doing business. It's about doing good. That's been our promise since we opened our doors more than 150 years ago, and it remains our promise today. BACK TO THE TOP Twitter Facebook Instagram LinkedIn Privacy & Security Terms of Use Created by ProfitStars® ©2021 Busey Bank Equal Housing Lender Member FDIC

Download Acrobat Reader 5.0 or higher to view .pdf files. ABOUT US Open Search Busey Bank Menu State of Illinois Community Reinvestment Notice The Department of Financial and Professional Regulation (Department) evaluates our performance in meeting the financial services needs of this community, including the needs of low-income to moderate-income households. The Department takes this evaluation into account when deciding on certain applications submitted by us for approval by the Department. Your involvement is encouraged. You may obtain a copy of our evaluation once the Department completes our first evaluation. You may also submit signed, written comments about our performance in meeting community financial services needs to the Department. We will update this notice when our first evaluation has been issued. BACK TO THE TOP Twitter Facebook Instagram LinkedIn Privacy & Security Terms of Use Created by ProfitStars® ©2021 Busey Bank Equal Housing Lender Member FDIC