DEMO NOW PRODUCTS SOLUTIONS SERVICES & SUPPORT PARTNERS EVENTS ABOUT US MORE Home Cookies Policy ServiceNow® Cookies Policy Effective as of July 28, 2016 TABLE OF CONTENTS Cookies Web Beacons IP Addresses Your Choices Contact Information ServiceNow, Inc. ("ServiceNow" or the "Company") respects the privacy of visitors to its Website (as defined in our Privacy Policy). The ServiceNow Cookies Policy (the "Policy") applies to the ServiceNow Website and describes the information that we collect by automated means through the use of automated information gathering tools, such as cookies and web beacons. Cookies Cookies are small pieces of information or text that are issued to your computer when you visit a website and are used to store or track information about your use of the site. ServiceNow uses cookies to collect certain information, enhance your browsing experience and make your interactions with our Website more meaningful. For example, we may use cookies to determine whether you have visited our Website before and inform us about site features in which you have interest, thereby permitting us to better tailor our Website content. ServiceNow uses both session‑based and persistent‑based cookies. Session‑based cookies exist only during your web session and expire when you close your internet browser. Persistent‑based cookies are files that stay in one of your browser's subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie's file. ServiceNow uses the following cookies on our Website: Cookie Name Primary Purpose Type and Duration More Information _utma _utmb _utmc _utmt _utmz _ga _gat Google Analytics. Used to gather traffic and statistical information. 730 days 30 min Session 10 min 183 days 730 days 10 min More info: developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage Opting out: developers.google.com/analytics/devguides/collection/analyticsjs/user-opt-out _bizo_bzid _bizo_cksm _bizo_np_stats Bizo. Tracking for Bizo's business demographics data. 24 hours 24 hours 24 hours More info: media.bizo.com/lp/channelpartners/media/basics/Bizo%20FAQ%20Private%20Audience%20Targeting_ver3.pdf AMCV_###@AdobeOrg Adobe Analytics. Cross-domain tracking between ServiceNow, SSO, and Lanyon. Tracks if the same user follows registration process across 3 domains. 730 days More info: hmarketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_mc.html AWSELB Amazon Web Services. Load balancing for HTTP requests. 10 min More info: docs.aws.amazon.com/ElasticLoadBalancing/latest/DeveloperGuide/elb-sticky-sessions.html optimizelyBuckets optimizelyEndUserId optimizelyPendingLogEvents optimizelySegments Optimizely. Differentiates users and gathers user’s audience and dimension information for A/B testing. 3650 days 3650 days 3650 days 3650 days More info: help.optimizely.com/Build_Experiments/How_Optimizely_Works%3A_Snippet_order_of_execution,_JavaScript_evaluation_timing,_and_cookies#What_cookies_does_Optimizely_use.3F Opting out: optimizely.com/opt_out/ s_cc s_invisit s_lv s_lv_s s_vnum Adobe Analytics. Differentiates between users and gather statistical data regarding their actions on our site and traffic. Session 30 min 1095 days 30 min 24 days More info: marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html Opting out: adobe.com/privacy/analytics.html BIGipServerpool_servicenow-pub-v8.hosted.jivesoftware.com Jive.login.ts Jive.login.type Jive.security.context JSESSIONID anonymous X-JCAPI-Token Jive. Gathers user information such as a user’s authentication and login status. Session Session Session Session 1 year Session 30 min More info: docs.jivesoftware.com/jive/7.0/community_admin/index.jsp?topic=/com.jivesoftware.help.sbs.online/admin/JiveCookies.html NITRO_SESSION_82ae9d3ed503433383a40cb5433dfa1a_-1 Jive and Nitro. Used for gamification information. 20 min More info: bunchball.com/products/nitro Web Beacons Web beacons (also known as internet tags, pixel tags and clear GIFs) are clear electronic images that can recognize certain types of information on your computer, such as the type of browser used to view a website page, when you viewed a particular site linked to the Web beacon, and a description of a site tied to the Web beacon. Certain pages on our Website may contain such Web beacons which the Company uses to operate and improve the Website. IP Addresses An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our visitors come from. Your Choices You can stop cookies being downloaded onto your computer by selecting the appropriate settings on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of our Website’s features. Contact Information To ask questions or comment about our information practices, please contact us at: privacy@servicenow.com. or writing us at: ServiceNow, Inc Attn: Privacy Officer 2225 Lawson Lane Santa Clara, CA 95054 United States Or ServiceNow Nederland B.V. Attn: VP, Legal Hoekenrode 3 1102 BR Amsterdam Netherlands FEATURED RESOURCES ServiceNow Custom Apps Across the Enterprise Custom Application Showcase VIEW MORE RESOURCES LEARN MORE Trademarks Contact Us Careers Community Resource Center Terms of Use Privacy Statement Cookie Policy © 2017 ServiceNow. All rights reserved.