HOME ABOUT SERVICES ADVISORY & SOFTWARE CLIENTS PEOPLE INSIGHTS CONTACT “Intelligent Office was the answer to my dreams, the work, the people, everything is fantastic!” CULTURE The vision of Intelligent Office’s founders is a business synonymous with the delivery of outstanding client service by employees who are expertly supported with their career development to fulfil their potential and become the very best in the industry. Our continued commitment to this ethos – now benefiting over 800 employees, and the firms they work for – is frequently commended and has been formally recognised through our Investors in People accreditations. AN INTRODUCTION TO INTELLIGENT OFFICE’S CULTURE Our culture sets us apart; borne out in the way we interact with one another, the pride we take in the work we do and the support we deliver to our clients. Intelligent Office’s HR Business Partner, Sally Summerscale, explains more about why Intelligent Office is such a special place to work and how our clients benefit as a result. At Intelligent Office, we place great value on employee engagement. We genuinely want our employees to be happy, fulfilled and brilliant in their roles. Our day-to-day practices, underpinned by our comprehensive framework of training and development, enables a collaborative, innovative environment for the delivery of exceptionally high standards of service. Productivity increases by 20-25% and offers our client firms a competitive advantage over their competitors. Our approach has been recognised by Investors in People, who have awarded Platinum accreditation – the highest level – to Intelligent Office, following rigorous assessment against their criteria for best practice in people management. The IIP standards are internationally recognised and with only 100 companies in the UK to hold the platinum accreditation, we are proud of a culture that offers many benefits and opportunities to both our team and our clients. TRAINING & DEVELOPMENT At Intelligent Office, training and development is an integral and ongoing element of all employees’ experience with us. We offer a wide range of training opportunities, many tailored to meet the specific needs of our employees, that develop both technical and soft skills. As part of a growing organisation, our career pathing is a key focus. COMMUNICATION It has always been a priority at Intelligent Office for staff to feel connected to their team and be engaged in their work. We firmly believe in the importance of continuous communication: every employee has regular time with their line manager to discuss how happy they are in their work. In addition, the daily 10-minute team briefings, whether in person or virtually, will review activity levels, task prioritisation and training updates. Our firmly established communication paths across the business became even more important during the pandemic as new remote and hybrid ways of working were established. RECOGNITION We love recognising the passion that our employees demonstrate in delivering outstanding support to their customers and clients; the wide array of initiatives and awards we offer celebrate their achievements. These are just one of the reasons we have attained Investors in People Platinum accreditation and also achieved Ones to Watch status in the Best survey that informs The Sunday Times Top 100 companies to work for. An employee who recently joined us from another BPO provider to the legal sector sums it up nicely, “IO is so committed to its employees, I am fairly new and would like to say that based on my past experiences IO has a unique culture for an outsource provider. I am very happy here!” QUOTES FROM OUR PEOPLE “It’s important for us to always look for new ways to be innovative. You can’t rest on your laurels; today’s great new idea soon becomes tomorrow’s standard. Law firms strive for perfection at all times, so we encourage our teams to do the same. The large network of people at Intelligent Office means that the solution to most questions is rarely far away. This expertise is then channelled into improving the service on all sites. To use a cliché: a rising tide lifts all ships.” ROBBIE FOGGO | BUSINESS SERVICES MANAGER GET IN TOUCH To find out more about Intelligent Office’s innovative approach to delivering support service excellence, contact Jo Styles, Director of Business Development and Marketing, or complete the form below and a member of our team will get in touch. SEND THE QUORUM, BOND STREET, BRISTOL, BS1 3AE +44 (0) 3330 156 877 INFO@INTELLIGENTOFFICEUK.COM VAT No: GB356199717 | Company No: SC077144 | © Intelligent Office 2021 | Registered Address: The e-Centre, Cooperage Way, Alloa, FK10 3LP Accessibility | Terms and Conditions | Privacy Statement | Job Applicant Privacy | Modern Slavery Statement | Gender Pay Gap Report