AMENITIES CLUB LIFE MEETINGS & EVENTS MEMBERSHIP or-logo FAQ's you've got questions? FILTER BY: DEPARTMENT MEMBERSHIP INFORMATION MEMBERSHIP INFORMATION What are the fees for membership? Like many clubs, there is an initiation fee and annual dues. While the fees vary depending on the type of membership you are considering, the ongoing cost of membership is much lower than most other club communities. In addition to that, for those that are considering Equity ownership we have one of the highest returns on that initiation fee. For specific pricing information and a better understanding of the value in Club Membership, please contact our Membership Office at 305-367-5921 or email the Executive Director of Membership Services, Islande Dillon, at idillon@oceanreef.com. MEMBERSHIP INFORMATION Is the initiation fee for Social membership transferable or refundable? It is not refundable but it can be applied to an Equity membership if you choose to buy a property within the first five years of your Social membership. MEMBERSHIP INFORMATION If I use the Club less do I pay lower fees? The dues for each type of membership are the same for all Members in that category. Some categories of membership have limits on how often you can visit the Club. A Membership Manager in our Membership Office can walk you through how to get the most from your membership with the Club. For more information, please contact our Membership Office at 305-367-5921 or the Executive Director of Membership Services, Islande Dillon, at idillon@oceanreef.com. MEMBERSHIP INFORMATION How many Members are there? There are approximately 1,600 Equity Members that own property at the Club. This includes docks and condominiums. Our Social and Local Members comprise a little over 2,000 additional memberships. We also have a special category for the children and grandchildren of our Equity Members (Legacy Members) that is 1,400 strong. MEMBERSHIP INFORMATION Is there an F&B minimum? Only for our Equity membership category at a very low cost at $600 per year. MEMBERSHIP INFORMATION What kinds of memberships are there? There are three main types: Equity – This membership owns property at the Club that can include a dock or condominium and with this membership comes voting rights and ownership of the Club itself. Ocean Reef Club is a Member-owned club and this is the category of membership that maintains that ownership. Social – Living outside of the Monroe County and Miami-Dade County border this membership provides access to the Club and its facilities on a limited basis. We also have a local membership that provides both a year-round and summer only option. This is the membership available to Miami-Dade and Monroe County residents. Legacy – This membership is reserved for the children and grandchildren of Equity Members. MEMBERSHIP INFORMATION Why should I join now? This is one of our favorite questions. After all, the Club has been here for 76 years, we’re not going anywhere, what is the rush? There are two reasons, the first is family. Have you had that feeling that time is speeding up, that we need to slow down to spend quality time with family and close friends? That we don’t want to miss out on the special moments with our children or grandchildren? This is the place where you can do that. It is a very real place where generations of families return every year and every generation is able to experience so much of what we all remember childhood should feel like. At the same time, and this is the second reason; while those kids are making lifelong friends and memories this is a chance to take care of you, with the things you like to do. Yet you can still be around family while you are enjoying them. We say this is our favorite question because the answer to it can only come from you. To arrive at the answer you really need to understand this unique club and experience it firsthand. After visiting, your only regret will be not joining sooner. ABOUT THE CLUB How long has the Club been in existence? The Ocean Reef Club began as a small fishing camp in 1948 and over the years grew as the Members wanted to spend more time and expand their activities beyond the wide array of fishing options to include golf, tennis, yachting, dining, flying, shopping, swimming and much, much more. ABOUT THE CLUB How big is Ocean Reef? The land the Club occupies is approximately four miles long and a mile wide. This encompasses 2500 acres. However a portion of this land also includes a national wildlife sanctuary so in addition to the planned landscaping throughout the Club there is an abundance of wildlife in the form of majestic and tropical birds including our very own Osprey that has made its home in the middle of one of our two golf courses.. ABOUT THE CLUB Do any famous people live or belong to the Club? One of the great features of a private club such as Ocean Reef is the privacy. Many of our Members can come with their family and feel that they are home, away from prying eyes and curious onlookers. Someone famous, whether from business or entertainment is just like everyone else here at the Club: a Member. ABOUT THE CLUB Do people live there year round? Yes. With a shopping village and all the conveniences of a big city wrapped in a small town atmosphere we have many Members that have decided to make this their home. The availability of a PreK3-8th grade school in the Club adds to the amenities that make year-round living at Ocean Reef Club a great choice for many of our Equity Members. ABOUT THE CLUB Do you have a hotel or inn? Yes, in addition to property owning Members, we have Members that don’t own property and they will visit the Club for holidays and family getaways, staying in our 144 room Inn or one of our many Vacation Rental properties. ABOUT THE CLUB Are you pet friendly? We love pets! Every winter is our “Blessing of the Animals” where the pets are the stars! Depending on where you might be staying there is availability for smaller pets to visit with their owners. For our Members we have not one but two dog parks located within the Club. One of the parks is dedicated to smaller dogs under 25 pounds. There is also a veterinary office in the Club as well, where they can see to a wide variety of pets. ABOUT THE CLUB Is there a beach? There is a beautiful lagoon adjacent to the ocean surrounded by white sandy beach. Along with a variety of water toys for young and old alike. This area is combined with our Beach Grill, Beach Bar and two pools that all comprise what we call Buccaneer Island–a favorite spot for our Members and their children. ABOUT THE CLUB Is it safe? We are located on a peninsula with one road leading into the Club. That road has a guard gate that is manned 24 hours a day. Arrival by water means arrival through one of our canals or the main channel which are all monitored electronically as well as observed through security boat patrols. We have onsite security plus the Monroe County Sheriff’s office has an Ocean Reef Substation with five deputies assigned to cover the Club and surrounding area. Our community security staff also are firefighter and paramedic certified with an onsite fire station. There is a world class medical center at the Club that provides private medicine, executive wellness programs health assessments and physical therapy. They also have a visiting specialist program for any needs our Members might desire as well as full time physicians on staff. So yes, this is a great place to feel safe, sound and secure. GETTING THERE How far is Key West? We are at the very “top” of the Florida Keys on the northern edge of Key Largo. Key West is 112 miles at the very “bottom” of the Florida Keys. GETTING THERE Where is the nearest airport? The closest airport is right here at the Club with over 4,000 feet of runway for private aviation. The closest international airport is Miami which is a 50-55 minute ground transfer. GETTING THERE How large of a plane can you land at the Ocean Reef Club Airport? There are a variety of aircraft including many of the fractional jet company’s fleets that can be accommodated for landing at the Club. GETTING THERE Does the Club offer transportation on Club grounds? On the Club grounds there are many options but the most preferred by our Members is to use their own golf cart for their transportation needs. This is so popular that the Club also provides a rental program for golf carts if you don’t have your own! However should you choose to not rent a golf cart, and if you don’t have a car of your own our Bell staff has a fleet of vehicles that can provide transportation anywhere on Club property upon request. GETTING THERE Is there transporation available to and from the airport, and can you rent a car there? We have an onsite rental car agency and private limousine company that can provide chauffeur driven transportation anywhere outside of the Club. GETTING THERE What is the dress code? The dress code varies depending on the activity or venue. Please click here to view the detailed dress code. GETTING THERE How many restaurants, lounges and bars are there at the Club? There are over a dozen options for dining, snacking, drinking, watching sports, listening to music, dancing, relaxing and enjoying good company here at the Club. From local seafood and vegetables grown right down the road to internationally acclaimed chef wine dinners the array of dining options seems limitless. GETTING THERE Does the Club have any debt? All of the operating costs and capital development are funded through the Club operations without taking on debts. This lack of debt service costs enables the Club to maintain all facilities in top condition while focusing on the horizon of what is still to come. GENERAL MEMBERSHIP Where are the Members from? There is a heavy contingency of Members from the Mid-West, North-East and Florida. But don’t let that fool you, the Club has a large population from Canada and representation from countries around the world. VISITORS & GUESTS How does a Member sponsor a guest? There is a simple form that must be filled out to sponsor a guest. For our property owning Members (we call them Equity Members as they own the Club), they will just fill out the form online or provide that same form in person to our Membership Office and they can sponsor a guest into the Club. Our Social Members can follow the same process but must accompany the guest on Club property. VISITORS & GUESTS How can I come visit the Club if it is private? There are several ways you can visit the Club to learn more about all that we offer and our unique lifestyle. If you are not visiting as a guest of a Member you can contact our Membership Department at 305-367-5921 to discuss the possibility of a guest stay. You could also visit during our Vintage Weekend, which is the first week in December each year and showcases Vintage Automobiles, Aircraft and Yachts with the only restriction for visiting is that you must buy the full weekend and event package. Summer Camps for children offer another opportunity. While your child is attending one of our special camps that include Golf Camp, Tennis Camps, Diving Camp, Orvis Fly Fishing Camp, and several others, you may stay as a guest in the Inn or our Vacation Rentals. We also provide an opportunity for corporations to host their meetings, events, board retreats and other business conferences at the Club and you may visit as a participant in one of these programs. VISITORS & GUESTS How can I visit on my boat? The same opportunities may apply to your visit by boat. It can all start with a call to our Membership Department. VISITORS & GUESTS As an invited guest, can I invite a guest of my own? No, this privilege is reserved for our Members. AFFILIATE CLUBS Do you have affiliate offers? Yes, we have Affiliate Clubs. They offer additional benefits to our Members. FAMILIES, CHILDREN AND CREATING A LEGACY Do you have activities for the children? Yes. We have such a wide variety that there is an entire Recreation department dedicated to “fun”. FAMILIES, CHILDREN AND CREATING A LEGACY Do you have summer camps for children? Yes. Visit our Summer Camp page that describes the amazing and fun camp options for a wide range of interests and age groups. FAMILIES, CHILDREN AND CREATING A LEGACY Do you have babysitters and children's programs, what ages? Yes, we can provide babysitters to come to your home, Inn room or Vacation Rental. You may also enroll your child ages 5-10 in Reef Club Kids. Programs for older children are available during peak seasons. Check This Week at The Reef for the schedule. FAMILIES, CHILDREN AND CREATING A LEGACY Can my child drive a golf cart? Members’ children 10 years of age or older can take a written test and earn a learners permit for driving the golf cart with a licensed driver. At 12 years old they can take a driving test and if they pass they will receive their golf cart driver’s license. FAMILIES, CHILDREN AND CREATING A LEGACY About property ownership, do Members rent their homes? Some have chosen to place their property in the Club’s Vacation Rental Pool and we have over 120 properties ranging from oceanfront and golf course views to condominiums and Marina docks. FAMILIES, CHILDREN AND CREATING A LEGACY What do I need to do to buy a home there? Once you have decided that Our Unique Way of Life suits your lifestyle we put you in touch with one of the Real Estate companies that specialize in the Ocean Reef Club. They can help you search for the perfect home. Our Membership Team works closely with these Real Estate Professionals to make your transition to Equity membership and home or dock ownership smooth. FAMILIES, CHILDREN AND CREATING A LEGACY What is the range of prices? With a wide range of property options and sizes the approximate selling price is just a broad range starting at $300,000 for A-docks, $900,000 for condominiums to north of $10,000,000 for select island homes. THE MARINA How large a vessel can you accommodate? We are most comfortable accommodating yachts up to 175 feet. THE MARINA What is the draft on approach and in the marina? Shallow water conditions may exist in our channel. All vessels entering should contact the dock office for the controlling depth of channel. THE MARINA Do you have pump out available? Yes, this is available at every slip in the Marina. GOLF AND TENNIS How many golf courses are there? There are two very different courses. The first is the Dolphin and it is the Member’s favorite. With wider fairways and forgiving rough our Members score well and play well on these 18 holes. The second course is the Hammock Course and our Members have a fond affection for it offering this advice: “bring balls”. With 18 holes built into a wildlife sanctuary you don’t often see another player, home or distraction on the course. These beautiful holes are a target-rich environment with severe penalties for going off course. It’s a true challenge that everyone loves to engage. Our Golf Academy offers the latest training aid including the V1 video system providing lessons to improve your game where you need it most. GOLF AND TENNIS How many tennis courts do you have? 12 located in two areas. Our beautiful Tennis & Games Center has 12 clay courts and six lighted pickleball courts. With terrific programs, fun activities and the best in class equipment Ocean Reef Club is a great place if tennis is your passion. There is never a wait to enjoy your favorite game. MEMBERSHIP INFORMATION What if I want more - what about my special interests? There are a variety of Clubs Within the Club that focus on areas our Members are passionate about. This includes a wide variety from conservation and gardening to wing shooting and fly fishing, tennis, golf, flying, model sailboat racing, one class sailboat racing, bridge, an art league, gardening, history and several others. ABOUT THE CLUB What else is there? There are a variety of Clubs Within the Club that focus on areas our Members are passionate about. This includes a wide variety from conservation and gardening to wing shooting and fly fishing, tennis, golf, flying, model sailboat racing, one class sailboat racing, bridge, an art league, gardening, history and several others. MEMBERSHIP INFORMATION What should I do now? If you have not already received our magazine request more information here. If you are ready to explore the possibilities of a guest stay call our Membership Department at 305-367-5921. VACATION RENTAL GENERAL QUESTIONS What is Vacation Rentals? Ocean Reef has a long tradition of excellence and value. The protection of these core values is evidenced throughout the community, facilities and services. Beyond some of the intangible assets lies the Members’ physical asset of their home. To preserve and enhance the Member’s assets, the Ocean Reef Club offers Vacation Rentals. For the Equity Member, while not in residence, participation in the vacation rental opportunity offers asset protection through the Club’s extensive resources while Social Members and Guests are provided the continued pleasure of experiencing the unique lifestyle afforded only through the Club’s world-class amenities and services. Vacation Rentals is Club owned, Club managed and is committed to providing Membership excellence in every aspect of the relationship. Every Vacation Rental residence has an on-premise, dedicated account specialist ensuring the attention to detail and guest experience is never compromised. Participating Equity Members appreciate the seamless billing, as warranted, through their Member account, flexible owner usage, bulk purchasing opportunities, on-site reservations, pre- and post- occupancy inspections, generous Owner Referral commissions and integration into the broad based, global Ocean Reef marketing plan. In-residence Members and Guests enjoy 24/7 support by the Front Desk and Bell Stand, full-service housekeeping, after hours Resident Manager and an on-site engineering team – all staffed by Club Associates. Your Club has established brand standards and no other team is more prepared to preserve these standards than your Ocean Reef Vacation Rentals’ team. VACATION RENTAL GENERAL QUESTIONS Are there any special benefits or advantages for those participating in the Ocean Reef Vacation Rentals’ program? Ocean Reef staffs an on-site Manager on Duty (MOD), 365 days a year to handle after hour emergencies as well as Guest and Owner concerns. Ocean Reef has experienced maintenance personnel on call daily and holidays to quickly resolve any concern and to ensure the highest level of Member service. VACATION RENTAL OWNER FAQS Can I personalize my unit? While we are happy to make recommendations, we encourage you to make your residence ‘your own’. One of the interesting nuances of the Club’s collection is each residence is individually owned and, as such, offers a unique experience. We do, however, suggest the removal of sentimental décor items prior to opening your residence to a Member/Guest. If you would like to have these types of items when occupying your residence, please feel free to do so. Prior to your departure, simply store them in your owner’s closet for their safety and to avoid mishaps. VACATION RENTAL OWNER FAQS Can I place restrictions on my rental unit? By default, all Ocean Reef residences are designated as non-smoking residences. To maximize your exposure, we encourage you to designate your residence as “Pet Friendly”. Knowing Ocean Reef is a pet friendly destination should come as no surprise. However, did you know many Ocean Reef Club Members pre-plan and seek pet friendly experiences? According to the American Veterinary Medical Association, a full 67% of American households have a little companion in their home. Certainly not all of these families travel with their pet, but this request is becoming more and more prevalent in the luxury travel markets. Were you aware that, unless you have instructed otherwise, your Ocean Reef residence is marketed as ‘No Pets’? If you are nodding your head, then you have automatically eliminated a substantial portion of the potential Member/Guest travelers from enjoying your residence. As demonstrated, pet owners may be willing to pay a little more for the pleasure of toting Rover along with them when they travel. One might also argue that the duration of the stay may be longer as the Member/Guest isn’t so concerned about returning home quickly to bail out their loved one from puppy ‘jail’. Indeed, damage to your residence by a pet may be a valid concern. Understanding our number one priority is to protect your asset; we have implemented and adhere to a very strict Pet Policy. To start, any Member/Guest bringing a pet into a Vacation Rentals’ residence is charged a pet fee. This is not a deposit but rather a fee so we may professionally clean the residence upon departure. Next, our Housekeeping Teams are in the residence daily and they are trained to identify any issues within the home. Finally, your property manager will preview the residence immediately upon Rover’s departure to ensure there is no damage inside the home. Naturally, any damage becomes the responsibility of the Member/Guest. VACATION RENTAL OWNER FAQS How can we control occupancy in our residence? Your Club carefully manages occupancy levels beginning with how we market a residence, to reservations, to check-in and while providing daily services. At any time, should we have a concern, we immediately address this with the Member/Guest. ORCA allows occupancy up to two per bedroom and two ‘at large’. Thus, a two-bedroom residence would customarily provide occupancy up to six. VACATION RENTAL OWNER FAQS Can I rent my unit myself while on the Ocean Reef Rental Program? Due to the amount of effort and resources that goes into marketing and managing your residence, we ask for an exclusive arrangement. One of the exciting features of our program is the Referral Program. You may refer a fellow Member or Guest to the Club and, when they secure a reservation to enjoy your residence at the prevailing rental rates, you will enjoy a more generous portion of the rental fee. VACATION RENTAL GENERAL QUESTIONS Why Ocean Reef Club Vacation Rentals? A partnership with Ocean Reef Vacation Rentals means that you have chosen a quality experience, supported by the depth and breadth of the Club. This is what sets Ocean Reef apart from any other rental management company. We invest in the resources necessary to ensure the finest experiences. Ocean Reef Members and Guests have established service and quality expectations and no other team is prepared to meet and exceed these expectations. In addition, Members and Guests enjoying a Vacation Rentals’ residence receive exclusive benefits, while in residence, which increases the perceived value proposition. Your Vacation Rentals’ department is Club owned and managed. Thus, by working with the Club’s rental program, you are enhancing the value of your Club. VACATION RENTAL OWNER FAQS Can I set my own rates for my unit? Ocean Reef employs two full-time Revenue professionals who monitor demand and occupancy and establish rates based on these factors and various trends in the luxury travel industry. Rest assured, these Associates understand the travel patterns of your fellow Members, Guests and Group travelers. The success of the effort is driven by offering dynamic rates and, more importantly, Member value. VACATION RENTAL OWNER FAQS Should we make our boat dockage available? Some residences certainly provide boat dockage. In some cases, such as a condominium, boat dockage is available, but ‘unassigned’. In short, this simply means the Member/Guest may have the ability to enjoy boat dockage but it is available on a first-come, first-serve basis and is not guaranteed. If boat dockage is desired, we encourage the Member/Guest to contact us for guidance. If the residence they are considering has unassigned boat dockage, we will provide the contact information for the neighborhood association’s dock master. For larger boats, Members/Guests may also work directly with the Ocean Reef Marina. VACATION RENTAL OWNER FAQS Can I, or my contractors, gain access to my unit if I don’t have a reservation? Our policy is never to disturb a Guest or compromise their stay. Thus, we simply ask that you contact our office to ensure the residence is vacant. We recognize the desire to access your residence at various times to inspect it, change décor or retrieve items from your owner’s closet. We also understand the need for outside contractors or vendors to access the residence. To gain access to your Ocean Reef residence, simply call our office and, if vacant, we will provide a loaner key. Should your contractors or vendors need a significant amount of time in the residence, please contact us to schedule a maintenance block in order to accommodate the work needed. VACATION RENTAL OWNER FAQS How does Housekeeping work? While a Guest is in residence, we provide daily housekeeping (trash and tidy). The fee for this service is in the Club’s share of the rental revenue. The Guest may, for an additional fee, request full-service housekeeping, if they wish. When the Guest departs, your Housekeeping team provides a ‘departure clean’, which is a full-service effort and readies the residence for the next arrival. As well, the fee for this service is in the Club’s share of the rental fee. While a residence Owner is in residence, housekeeping services are only provided upon request, and for the appropriate fee. When the Owner departs, your Housekeeping team provides a departure clean and the fee for this service is conveniently billed to the Owner’s Member account. When an Owner has a non-paying Guest enjoying the residence housekeeping services are only provided upon request, and for the appropriate fee. When the Guest departs, your Housekeeping team provides a departure clean and the fee for this service is conveniently billed to the Owner’s Member account, or to the Guest’s credit card, whichever is indicated on the Guest Sponsorship Form. VACATION RENTAL OWNER FAQS How does Ocean Reef decide which units are rented first? When a Member/Guest is exploring options, your Lodging Reservations’ team will diligently work to fulfill specific requests (i.e.: residence size; location; pet friendly, interior features; view orientation; etc.). Often times, a Member/Guest will request a specific residence. Not surprising, if the Member/Guest previously had a wonderful experience, they will work to replicate this experience – starting with the same residence. The Reservations’ team is well versed with the subtle nuances of each residence including sleeping configurations and bathroom footprints. In some cases, we have the pleasure of personally previewing residences with a Member/Guest. As you can imagine, this truly helps ‘sell’ the residence. Consideration is also given as it relates to the Club’s standards. To ensure we exceed a Member’s/Guest’s expectations, we will first offer the stay in a Premium residence. VACATION RENTAL OWNER FAQS How is damage or theft in my unit handled (include damage waiver)? Ocean Reef has developed a very detailed housekeeping inspection process to protect your assets. After room attendants clean, trained “quality control” supervisors ensure cleaning standards are met and check for any damages. One of the growing business segments in the Vacation Rentals’ industry is Damage Waiver Insurance Policies. In short, the Guest is usually asked to pay a nominal fee, usually between $50 and $75 per reservation, to avoid being charged for lost or broken items while enjoying a residence. These policies historically carry a small deductible and provide a profit to the agency offering the coverage. Your Club explored this practice and elected not to implement such a program. This decision was unanimously agreed upon by the Club’s Executive Leadership. Our primary objectives remain the protection of your asset and enhancing the value of your Club. Here is how we intend to accomplish this: First, during the time a Member/Guest is enjoying your residence, the Club will pay for any lost or broken items. You will no longer be charged for the missing fork, broken coffee pot, and so on. Of course, the Member/Guest will remain responsible for any intentional or malicious damage and this service will not include issues considered normal wear and tear. Second, the cost for this service will not be seen in the Member/Guest folio. And, you will not receive a charge for this service in your Member Account Billing. VACATION RENTAL OWNER FAQS How much is the Management Fee and what does it include? The Club offers a fair and equitable rental environment for all Members. The standard relationship provides 60% of the rental fee to the residence Owner. There are some variances with this arrangement that can be personally discussed with the Vacation Rentals’ team. From the Club portion of the rental fee, they facilitate a comprehensive advertising and marketing effort. In addition, the Club employs a professional Lodging Reservations’ team who is fully-trained on how to ‘sell’ the Ocean Reef experience. Beyond these items, the Club offers Members and Guests the depth and breadth of the entire Club (i.e.: Housekeeping; Engineering; 24/7 Front Desk and Bell Stand; Concierge services…just to name a few of the services available). VACATION RENTAL OWNER FAQS What happens if I want to enjoy my residence and there is a Member/Guest reservation in place? In some rare instances, we might be able to relocate the reservation. If we are not able to relocate the reservation, we must honor the Member/Guest reservation. Understanding we may secure Member/Guest reservations up to 12-months in advance, we encourage you to look forward, even beyond the 12-months’ window, and secure your Owner’s use dates. This will ensure you are able to enjoy your Ocean Reef residence during those special dates. VACATION RENTAL OWNER FAQS How often can I use my unit? As far as Ocean Reef is concerned, this is your residence and you should have the pleasure of enjoying it as you wish. The rental agreement does speak to minimum availability to be eligible for the Club’s program. Should these restrictions not match your desired usage, however, simply let us know so we can explore options. VACATION RENTAL OWNER FAQS How often do I receive rental checks? The Club operates on a calendar month fiscal period. At the end of each month, your Member Accounting team performs their audit, closes the month and rental checks and statements are disbursed usually the second week of the following month (i.e.: rentals during January are paid around the second week of February). Your statements will include each nightly rental revenue, the Engineering fee, any Housekeeping charges and any adjustment (i.e.: mechanical/appliance repairs, etc.). VACATION RENTAL OWNER FAQS How much rental revenue can I expect? As you can imagine, we have the rental history for most neighborhoods and residence types. While we cannot guarantee rental revenues, we can provide historical data, which will give you an estimate of what you may expect. Rental revenues are always determined by economic factors beyond our control. In addition, how a residence Owner uses their residence (personal use and Guest use) will certainly impact their rental revenues. VACATION RENTAL OWNER FAQS How will my residence compare to the other residences in the program? Ocean Reef has established Standards, which help set expectations for Members and Guests. We use the terms ‘Premium’ and ‘Deluxe’. While some of the parameters are subjective, the guidelines are very precise and fair. Your residence will be evaluated based on these Standards. All residences will be treated and rented using the same parameters that apply to comparable residence types in our existing collection. Your residence will “compete” equally for Member and Guest rentals with like rated residences in our active inventory. For a complete explanation of the Standards, please give us a call. VACATION RENTAL OWNER FAQS How will the rental activity compare to activity experienced outside the Club’s program? Keeping in mind your Vacation Rentals’ department is Club owned and managed, it is safe to presume the majority of the Club’s rental activity will originate through your Lodging Reservations’ team. In addition, there are significant advantages for those Members working through their Club. First, the Member will enjoy a 10% discount, while in residence, on all Club managed food, beverage and retail outlets. Next, these members enjoy daily Housekeeping services, 24/7 Front Desk services and the full support of the Club’s Engineering team. While the other agencies do a fine job, none can provide the rental activity and support as realized with the Club’s program. VACATION RENTAL OWNER FAQS If I need to take my residence out of the rental pool for renovations, what should I do? We congratulate you on your desire to make enhancements within your residence. So we may work around any pending reservations, please call us in advance of scheduling your work. Your Vacation Rentals’ team will then work with you and your contractors to provide keys to access your residence. When your enhancements are complete, we will coordinate any cleaning that may be required. We will also schedule an updated professional photo shoot, if necessary. VACATION RENTAL OWNER FAQS What costs will I be responsible for as an Owner? Equity Members participating in the Club rental program will be responsible for normal wear and tear, furniture and appliance replacement, housekeeping fees for Owner’s stays (i.e.: departure clean), the annual Housekeeping Deep Clean service, the annual Engineering fee, non-routine maintenance, and interior upgrades including painting and upholstery cleaning. VACATION RENTAL OWNER FAQS What insurance, beyond what my association carries, do I need to participate in the rental program? Please review your policy with your insurance provider to ensure you are comfortable with your coverage. VACATION RENTAL OWNER FAQS What rates will be charged to rent my unit? Our proposed rate structure is determined annually each year. In order to achieve the highest occupancy percentages, average daily rates, and to secure the best overall rentals, a variety of pricing options are available to Members/Guests. Your Club employs two full-time Revenue Managers that monitors occupancy and demand. In addition, they watch trends in the luxury travel industry to ensure they anticipate needs and expectations. Ocean Reef will use its best pricing judgment in an effort to secure consistent levels of occupancy. VACATION RENTAL OWNER FAQS Who is my contact when I need assistance with issues relating to my unit? While you are certainly free to call on any of your Vacation Rentals’ team, we will designate an Associate to be your Member liaison. This Associate will become intimately familiar with your residence including the subtle nuances that make it special. This Associate will keep you informed of concerns related to your residence and will be responsible for managing your asset with the upmost care and diligence. VACATION RENTAL OWNER FAQS How can I access my unit? Ensuring security and privacy for our Members and Guests is paramount. If you wish to access your residence, please first contact the Vacation Rentals’ office to ensure the residence is vacant. Please keep in mind we often secure a last minute reservation. As a result, even if your residence did not have a reservation in place a few days ago, there may be a Member/Guest enjoying your residence today. VACATION RENTAL OWNER FAQS Can a Member/Guest request an early check-in or late departure? By definition, check-in is after 4pm and check-out is before 11am. In the event a Member/Guest is requesting an early check-in or late check-out, defined as (check-in between 11am and 4pm; check-out between 11am and 6pm), the Member/Guest will be charged 50% of the daily rate for this convenience. In the event there is an arrival on the scheduled date of departure, the late departure request will be respectfully denied. And, should there be a Member/Guest departing that conflicts with the early check-in request, it is likely the request will be respectfully denied. Often times, a Member/Guest asks for access to a residence in advance of check-in so they may place some of their perishables in the fridge. While every effort is made to accommodate these requests, we must provide the Club’s teams (i.e.: Housekeeping, Vacation Rentals and Engineering) to facilitate their tasks before we are able to allow access to the residence. As a courtesy, the Bell Stand and Front Desk will assist in storing the perishables prior to check-in. VACATION RENTAL OWNER FAQS Can a Member/Guest enjoy access to the golf cart bay, garage or Owner’s golf cart? The short answer is likely no. The golf cart bay and garages are usually reserved for the Owner’s personal use only. Should a Member/Guest wish to enjoy a golf cart during their stay, we would introduce them to the Club’s Golf Cart Rental team for assistance. VACATION RENTAL OWNER FAQS Would it be of value if we included our personal golf cart with our residence? We suggest you keep your personal golf cart locked in a safe place while you are not in residence. Should a Member or Guest wish to enjoy a golf cart, while here at Ocean Reef, we will introduce them to the Club’s Golf Cart Rental department. VACATION RENTAL OWNER FAQS Should we provide the ability for the Member or Guest to charge their golf cart? This is a commonly asked question and we believe offering cart charging is a thoughtful feature. We recognize this is not always possible. Thus, if the Member or Guest is renting a golf cart from the Club, they are free to return the golf cart as often as they wish and exchange it for a fully charged golf cart. For the convenience of the Member or Guest, the Cart Rental team is also more than pleased to bring the fully charged golf cart to the residence they are enjoying and handle the exchange for them. In most cases, there is a small fee for this personalized service. VACATION RENTAL OWNER FAQS Is it recommended we heat our swimming pool? If so, what is the correct temperature? All swimming pools are required to be heated between December 1 and approximately April 15 (we allow the weather to dictate exact dates). The standard temperature is 85-degrees. While the Member/Guest, on occasion, may request the pool to be heated beyond this point, we discourage this as a higher temperature tends to strain the pool equipment. VACATION RENTAL OWNER FAQS Where does a Member/Guest pick up a key when they arrive? This is a common question and, while it seems to be a burden, we ask that all Members and Guests, to ensure the highest level of key integrity, pick up the residence key at the Front Desk. Knowing who is in residence is a very important safety/security initiative. The Front Desk is open 24/7 for the convenience of all Members and Guests. VACATION RENTAL OWNER FAQS How often does Housekeeping come and what duties do they perform? While enjoying a Vacation Rentals’ residence, Members and Guests appreciate the high level of Housekeeping services provided through the Club. This service includes daily housekeeping, which includes emptying the trash cans, removing the soiled towels and replacing with fresh towels and making the beds. Every fourth day, Members and Guests receive full-service housekeeping. VACATION RENTAL OWNER FAQS Are we required to allow a Member/Guest access to our residential elevator? We recommend you keep the elevator for your personal use only. There are special circumstances, however, when it makes perfect sense to permit access. Should a Member/Guest be traveling with an elderly or special needs’ family member, we feel it would be appropriate to allow access to the elevator. VACATION RENTAL OWNER FAQS We purchased a few items for our Ocean Reef residence. May we ship them to Vacation Rentals? You are free to send your items to us at 35 Ocean Reef Drive, Suite 200, Key Largo, Florida 33037. If needed, we would be pleased to bring your items and place them in your residence prior to your arrival, or place them in your Owner’s closet. When shipping items, please inform us in advance so we are prepared for the delivery and include your name on the shipping label to ensure we place the items in the proper residence. VACATION RENTAL OWNER FAQS How are rental taxes handled? Members and Guest pay the prevailing tax rates above the daily rental rate. These taxes are held by Ocean Reef and disbursed, as instructed by the appropriate tax authorities, on behalf of the residence owner. VACATION RENTAL OWNER FAQS How may I secure Owner’s use reservations or alter a reservation that I already made? To ensure your request is handled promptly and accurately, we recommend you send your desired dates, or changes, to your Lodging Reservations’ team via their group e-mail address: Reservations@OceanReef.com. The Reservations’ office is staffed Monday through Friday from 8am to 7pm and from 8am to 5pm on Saturday and Sunday. For each individual reservation, you will receive an e-confirmation within 24-hours. VACATION RENTAL OWNER FAQS How will I know what my pending reservations are for my residence? You are free to call on us any time and we would be pleased to share this information with you. Please keep in mind that your fellow Members and Guests are rather active so the pending reservations are certainly subject to change. VACATION RENTAL OWNER FAQS Is it possible to have a long-term rental in my residence? By definition, we consider a long-term rental any reservation longer than 28-days. As a courtesy to you, the residence owner, we will tentatively accept the long-term reservation, pending your approval. We appreciate that many of our Members value use of their residence above the rental revenue. We remain committed to ensuring your satisfaction. VACATION RENTAL OWNER FAQS How does the Engineering Plan work and may I call to request a repair? Each Vacation Rentals’ is supported by the depth of the Club’s Engineering department. This is one of the most comprehensive, and economical, protection plans in the industry. In short, we become your first line of defense. Should any issues arise, we will immediately dispatch an Engineering Associate. Most issues can be quickly resolved. In the event, however, the issue be above our team’s skill set, we will engage the preferred vendor of your choice. This service is available while your residence is vacant or while you, your Guest or a rental Guest is enjoying your residence. VACATION RENTAL OWNER FAQS Does the Engineering Plan include installation of some interior items? One of the benefits our Members enjoy is complimentary installation of many commonly replaced items including light fixtures, plumbing fixtures and ceiling fans. In the event the requested work is outside the Engineering Plan, labor will be billed at a substantial discount off the standard fees. VACATION RENTAL OWNER FAQS Does the Club require specific kitchen and housewares inventory? As you know, the Club has established brand standards and we ask that each residence adhere to these standards. While you are not required to use a particular type of kitchen and housewares inventory, we will provide a summary of the items we ask that you consider offering in your residence. Your Club has thoughtfully assembled a comprehensive kitchen package inventory, which is available for you to purchase. This high quality package seamlessly transforms your kitchen to a comfortable and impressive presentation. The purchase of the package includes delivery, set-up and the removal of any of the old inventory you do not wish to retain. In addition, should we need to replace a missing or broken item, we carry surplus inventory and can respond quickly to bring your kitchen inventory to full complement. VACATION RENTAL OWNER FAQS Does the Club assist in other purchase? As you can imagine, the Club has great leverage and purchasing power. As a result of this strength, the Club offers bulk purchasing on items such as electronics, appliances and bedding. While there is seldom substantial savings when we purchase one item, we often facilitate ‘flash sales’, which provides impressive values to our Members. By working through the Club on purchases, in addition to the savings a Member may realize, they enjoy the convenience of the Club handling everything from the ordering, delivery, set-up and the removal of the old inventory, if warranted. Members also enjoy the pleasure of all purchases billed through their Member billing account. VACATION RENTAL OWNER FAQS When I remodel, what should I do with my old furnishings? A member may dispose of their old furnishings in any manner they wish. If desired, we can facilitate the disposition to an agency of your choice, or we can simply contact a local source, such as Habitat for Humanity. Usually, these agencies provide a tax receipt for the Member’s personal use. If the Member is not concerned with the tax benefit, one option is to donate the asset to the Club. The Club disposes these furnishings in a variety of ways. The Club supports many charitable organizations and these furnishings help to support these organizations. On occasion, the Club will host Associate lotteries and allow the Associate to take possession of the furnishings for their personal use. Many Associates support family abroad and they ship these furnishings to their extended family. VACATION RENTAL OWNER FAQS I am trying to sell my residence. May I still participate in the Club’s rental program? They say, ‘everything is for sale.’ By this philosophy, our entire collection of Ocean Reef residences is on the market. While we recognize this isn’t the case… we do recognize some of our Members are actively trying to sell their home or condominium. In the event you are considering selling your residence, please let us know. You are certainly welcome to participate in the Club’s rental program while you are attempting to market your residence. We will work in tandem with your real estate professional to ensure we remain a trusted resource and will work to be certain your residence is always looking its best. Please keep in mind that it is important to disclose to the buyer that you are working with the Club so they know there may be some pending reservations, which we may not have the ability to relocate. Disclosing this information will assist in a seamless closing, without compromising the integrity of the Club. VACATION RENTAL OWNER FAQS I have a caretaker for my home. May I retain this person or will I need to release them when I enter the Club’s rental program? While many Members rely on the Club’s Vacation Rentals’ team to be their property managers, some continue to employ a caretaker for their residence. We respect these relationships and are proud to share that we have worked with most of the professional real estate caretakers here at Ocean Reef. Whether it is something as simple as coordinating professional furniture cleaning or a comprehensive residence enhancement, the end goal is to protect the Member’s asset and enhance the value of the Club. The Member’s trust in both the caretaker and the Vacation Rentals’ team is supported by open and transparent communications between all involved. If you currently employ a caretaker please let us know what responsibilities your caretaker will assume so we may work to exceed your expectations. VACATION RENTAL OWNER FAQS How will you intend to ‘market’ our Ocean Reef residence? We are often asked this question. Vacation Rentals is Club owned and managed. Thus, you enjoy the depth and breadth of the Club’s global advertising and marketing Plan. This alone is enough to drive the highest levels of desired occupancy and a very respectable daily rate at the Reef. However, generating interest is only the beginning. Your Vacation Rentals’ team is determined to showcase your Ocean Reef home in the best possible way. We are pleased to share that we enjoy an alliance with the foremost, industry provider of on-line visual marketing services. In addition to world-class photography, this partnership will provide interactive floor plans and video of each new residence. As a Member or Guest is considering their accommodations’ options, they will be engaged in a cutting-edge, user-friendly experience. Not surprising, some Members and Guests prefer to personally preview residences before they select. Your Vacation Rentals’ team is well prepared for this opportunity and are often in the field showcasing our collection one residence at a time. Rest assured, we work hard to showcase the subtle nuances and special features of each residence. In closing, we diligently work to be completely transparent with our marketing. As a result, whenever there are changes in a residence (furnishings or décor), we engage a professional photographer to capture the new features. After all, we want to exceed the expectations of each and every valued Member and Guest. VACATION RENTAL OWNER FAQS Why do you require that participating Members allow up to three complimentary nights in my residence to promote the Club? In some instances, we are provided an opportunity to showcase the Club, and more specifically, the Vacation Rentals’ program. This opportunity may originate from a large group or a VIP. While we traditionally provide lodging at the Inn, we are occasionally able to convince the planner to consider a Vacation Rentals’ residence. This often translates into future measurable values at very respectable rental rates. Rest assured, we would never compromise the trust you have placed in your Club’s rental program. We will surgically evaluate these opportunities and only extend this gift when we determine the long-range net return to you and the Club warrants the courtesy stay. It is important to share that these complimentary nights do not accumulate, or roll over. Each fiscal year begins anew. VACATION RENTAL OWNER FAQS What is meant by ‘luxury linens’? Our goal is to align the standards within the Vacation Rentals’ program to that of the Inn. Should your Lodging Leadership staff elect to elevate the linens used in the Inn rooms in an effort to elevate Member/Guest experiences, it would be our intent to replicate their decision. At this time, the Inn is not considering using luxury linens. In the event, however, this situation changes, the Club may ask each participating Member to absorb a small portion of this linen fee. VACATION RENTAL OWNER FAQS May I cancel the rental agreement whenever I wish? The rental agreement automatically renews August 1 of each year. If you wish to not continue with your Club’s rental program, you simply need to send us a short note, at least 30-days prior to August 1, indicating your desire to pull your residence from the program. Please keep in mind that there may be some pending reservations, which we may not have the ability to relocate. We will ask that you honor these pending reservations. VACATION RENTAL OWNER FAQS What is Travel Agent commission? There are two areas here: real estate and travel agent commissions. It is rare to see much travel agent activity in the vacation rentals’ environment but your Club does work hard to nurture the relationships we have with the area real estate professionals. The end goal is for the agents to refer their Member clients to the Club for their visits. When they do, we provide a commission to the agent, which reduces the gross rental revenue (prior to the shared arrangement). We offer between 10- and 15%-commission on the rental (not to exceed the first 14-days). VACATION RENTAL OWNER FAQS I was told there are new ORCA rental rules. What exactly does this mean? In an attempt to build brand integrity within the Club, ORCA is asking Members to adhere to strict regulations as it relates to rentals. While some of the language is simply common sense (i.e.: noise, parking, etc.) there are some changes that directly impact the residence owner. We believe the most important point to consider is, whenever a residence owner is involved in a rental relationship, they must designate a rental manager who must be available 24/7 should there be any issues with the Member/Guest or within the residence. In the case of your Club’s Vacation Rentals’ program, we are pleased to share that your Club’s team is available 24/7, 365 days a year, which ensures any concerns are swiftly addressed. VACATION RENTAL OWNER FAQS I was asked to put bed encasements on my beds. Why is this? This is simply a proactive step to ensure we keep pests out of the Club. You should take comfort in knowing that we currently do not have bed bugs and, by the thoughtful use of bed protectors, we can continue to stand proud. VACATION RENTAL OWNER FAQS How will we know what other Members/Guests think of our residence? Ocean Reef Club has been built on traditions of excellence. Further to this point is the Club’s commitment to exceeding each Member and Guest’s expectations. For this reason, the Club solicits feedback from all our Guests on their visit. The survey is extremely comprehensive and covers every aspect of the Club experience including the processing of the reservation, arrival experience, food and beverage venues, recreation, retail and so much more. The in-residence portion of the survey explores the Member/Guest experience with lighting, technology, kitchen inventory, furniture, comfort and housekeeping. We thoughtfully peruse every survey and use this feedback to better understand how we can elevate the Member/Guest experiences. Should the information we learn be of value to you, as the residence owner, we immediately share this with you so we may work together to achieve higher levels of satisfaction. VACATION RENTAL OWNER FAQS What is the $25 daily fee a Member and Guest is asked to pay? The daily service charge is $15 for one-bedroom residences and $25 for residences two-bedrooms and larger. This daily fee is often confused with a housekeeping fee. However, this is a Club fee that is received and disbursed to the Club’s hourly Associates, as outlined in the Club’s Human Resources compensation plan. VACATION RENTAL GUEST FAQS Are residences personalized? One of the interesting nuances of the Club’s collection is each residence is individually owned and, as such, offers a unique experience. We do, however, suggest the residence owner remove sentimental décor items. VACATION RENTAL GUEST FAQS Are there restrictions on residences? By default, all Ocean Reef residences are designated as non-smoking residences. Some residences are designated as “Pet Friendly”. Understanding our number one priority is to protect the Ocean Reef assets; we have implemented and adhere to a very strict Pet Policy. To start, any Member/Guest bringing a pet into a Vacation Rentals’ residence is charged a pet fee. This is not a deposit but rather a fee so we may professionally clean the residence upon departure. Next, our Housekeeping teams are in the residence daily and they are trained to identify any issues within the home. Finally, a property manager will preview the residence immediately upon Rover’s departure to ensure there is no damage inside the home. Naturally, any damage becomes the responsibility of the Member/Guest. VACATION RENTAL GUEST FAQS How is occupancy in residences determined? Your Club carefully manages occupancy levels beginning with how we market a residence, to reservations, to check-in and while providing daily services. At any time, should we have a concern, we immediately address this with the Member/Guest. ORCA allows occupancy up to two per bedroom and two ‘at large’. Thus, a two-bedroom residence would customarily provide occupancy up to six. And yes, children are people too so they are included when we consider maximum occupancy. VACATION RENTAL GUEST FAQS How are rental rates determined? Ocean Reef employs two full-time Revenue professionals who monitor demand and occupancy and establish rates based on these factors and various trends in the luxury travel industry. Rest assured, these Associates understand the travel patterns of your fellow Members, Guests and Group travelers. The success of the effort is driven by offering dynamic rates and, more importantly, Member value. VACATION RENTAL GUEST FAQS Is boat dockage available? Some residences certainly provide boat dockage. In some cases, such as a condominium, boat dockage is available, but ‘unassigned’. In short, this simply means the Member/Guest may have the ability to enjoy boat dockage but it is available on a first-come, first-serve basis and is not guaranteed. If boat dockage is desired, we encourage you to contact us for guidance. If the residence you are considering has unassigned boat dockage, we will provide the contact information for the neighborhood association’s dock master. Unauthorized vessels will need to be immediately relocated. For larger boats, Members/Guests may also work directly with the Ocean Reef Marina. VACATION RENTAL GUEST FAQS Can a Member/Guest request an early check-in or late departure? By definition, check-in is after 4pm and check-out is before 11am. In the event a Member/Guest is requesting an early check-in or late check-out, defined as (check-in between 11am and 4pm; check-out between 11am and 6pm), the Member/Guest will be charged 50% of the daily rate for this convenience. In the event there is an arrival on the scheduled date of departure, the late departure request will be respectfully denied. And, should there be a Member/Guest departing that conflicts with the early check-in request, it is likely the request will be respectfully denied. Often times, a Member/Guest asks for access to a residence in advance of check-in so they may place some of their perishables in the fridge. While every effort is made to accommodate these requests, we must provide the Club’s teams (i.e.: Housekeeping, Vacation Rentals and Engineering) to facilitate their tasks before we are able to allow access to the residence. As a courtesy, the Bell Stand and Front Desk will assist in storing the perishables prior to check-in. VACATION RENTAL GUEST FAQS Can a Member/Guest enjoy access to the golf cart bay, garage or Owner’s golf cart? The short answer is likely no. The golf cart bay and garages are usually reserved for the Owner’s personal use only. Should a Member/Guest wish to enjoy a golf cart during their stay, we would introduce them to the Club’s Golf Cart Rental team for assistance. VACATION RENTAL GUEST FAQS Is golf cart charging available? This is a commonly asked question and we believe offering cart charging is a thoughtful feature. Please understand, however, this is not always possible. Thus, if the Member or Guest is renting a golf cart from the Club, they are free to return the golf cart as often as they wish and exchange it for a fully charged golf cart. For the convenience of the Member or Guest, the Cart Rental team is also more than pleased to bring the fully charged golf cart to the residence they are enjoying and handle the exchange for them. In most cases, there is a small fee for this personalized service. VACATION RENTAL GUEST FAQS Are swimming pools heated? If so, what is the correct temperature? All swimming pools are heated between December 1 and approximately April 15 (we allow the weather to dictate exact dates). The standard temperature is 85-degrees. While the Member/Guest, on occasion, may request the pool to be heated beyond this point, we may decline this request as a higher temperature tends to strain the pool equipment. VACATION RENTAL GUEST FAQS Where does a Member/Guest pick up a key when they arrive? We ask that all Members and Guests, to ensure the highest level of key integrity, pick up the residence key at the Front Desk. Knowing who is in residence is a very important safety/security initiative. The Front Desk is open 24/7 for the convenience of all Members and Guests. Upon departure, all keys should be returned to the Front Desk. VACATION RENTAL GUEST FAQS Will we have access to the residential elevator? In most cases, the residential elevator will not be available for use. There are special circumstances when it makes perfect sense to permit access. Should a Member/Guest be traveling with an elderly or special needs’ family member, please contact us so we may explore the elevator usage together. VACATION RENTAL GUEST FAQS We like to travel with special kitchen items. May we ship them to Vacation Rentals in advance of our arrival? You are free to send your items to us at 35 Ocean Reef Drive, Suite 200, Key Largo, Florida 33037. If needed, we would be pleased to bring your items and place them in your residence prior to your arrival. When shipping items, please inform us in advance so we are prepared for the delivery and include your name on the shipping label to ensure we place the items in the proper residence. VACATION RENTAL GUEST FAQS How are rental taxes handled? Members and Guest pay the prevailing tax rates above the daily rental rate. These taxes are held by Ocean Reef and disbursed, as instructed by the appropriate tax authorities. VACATION RENTAL GUEST FAQS Is it possible to enjoy a long-term rental in a residence? By definition, we consider a long-term rental any reservation longer than 28-days. As a courtesy to the residence owner, we will tentatively accept the long-term reservation, pending the owner’s approval. We appreciate that many of our Members value use of their residence above the rental revenue. VACATION RENTAL GUEST FAQS What should we do if we have an issue while enjoying a Vacation Rentals’ residence? Each Vacation Rentals’ is supported by the depth of the Club’s Engineering department. This is one of the most comprehensive protection plans in the industry. In short, we become your first line of defense. Should any issues arise, we will immediately dispatch an Engineering Associate. Most issues can be quickly resolved. In the event, however, the issue is above our team’s skill set, we will engage, as quickly as possible, the preferred vendor of the owner’s choice. VACATION RENTAL GUEST FAQS Does the Club require specific kitchen and housewares inventory? As you know, the Club has established brand standards and we ask that each residence adhere to these standards. While the residence owner is not required to use a particular type of kitchen and housewares inventory, we will provide a summary of the items we ask that they consider offering in the residence. VACATION RENTAL GUEST FAQS I was told there are new ORCA rental rules. What exactly does this mean? In an attempt to build brand integrity within the Club, ORCA is asking Members to adhere to strict regulations as it relates to rentals. Most of the language is simply common sense (i.e.: noise, parking, etc.). For specific questions regarding ORCA, please feel free to call us. VACATION RENTAL GUEST FAQS How will the residence owner know what we think of their residence? Ocean Reef Club has been built on traditions of excellence. Further to this point is the Club’s commitment to exceeding each Member and Guest’s expectations. For this reason, the Club solicits feedback from all our Guests on their visit. The survey is extremely comprehensive and covers every aspect of the Club experience including the processing of the reservation, arrival experience, food and beverage venues, recreation, retail and so much more. The in-residence portion of the survey explores the Member/Guest experience with lighting, technology, kitchen inventory, furniture, comfort and housekeeping. We thoughtfully peruse every survey and use this feedback to better understand how we can elevate the Member/Guest experiences. Should the information we learn be of value to the residence owner, we immediately share this with them and work together to achieve higher levels of satisfaction. VACATION RENTAL GUEST FAQS What is the $25 daily fee a Member and Guest is asked to pay? The daily service charge is $15 for one-bedroom residences and $25 for residences two-bedrooms and larger. This daily fee is often confused with a housekeeping fee. However, this is a Club fee that is received and disbursed to the Club’s hourly Associates, as outlined in the Club’s Human Resources compensation plan QUICK LINKS Request Your Copy of Living Magazine Photo Gallery Location Careers Real Estate Executive Team Member Login Privacy Policy Vendor Code of Conduct ADA Statement SEARCH SEARCH CONNECT WITH US If you need assistance reading the content on this website, please contact our Membership Department at 305-367-5921. CONTACT 800-741-7333 35 Ocean Reef Dr. #200 Key Largo, FL 33037 © Ocean Reef