Zultys Cloud Services User Packages For the ultimate in ease and convenience, you can choose a fully hosted and managed Zultys Cloud Services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations. You have the flexibility to design a hosting package customized for your unique business applications. Standard Package Each user license includes: Operator Group Hunt Group or ACD group Automated Attendant Paging Group Voicemail Call Forwarding Advanced Call Routing Built-in Reports Voicemail to Email Voicemail Transcription $ SMS Messaging $ Zultys Mobile Communicator for iPhone/Android All Call Groups Come with the following functionality: Customizable Call Distribution to Agents Call Queue Quit Queue Options Music on Hold In-queue Announcements–Position in Queue and Wait Time Premium Package Each user license includes: Operator group Hunt group or ACD group Automated Attendant Paging Group Voicemail Call forwarding Call Attached Data Advanced Call Routing Built-in Reports Voicemail to Email Voicemail Transcription $ SMS Messaging $ ZAC: Unified Communications Client license Outlook Communicator with Exchange Integration: Single User License Screensharing Invite External Contacts to Group Chats Zultys Mobile Communicator for iPhone/Android MXconference: Voice Conference Participant license (Max 60 Participants) Fax Session (origination or termination – Max 60) Webchat All Call Groups Come with the following functionality: Customizable Call Distribution to Agents Call Queue Quit queue options Music on Hold In-queue announcements–position in queue and wait time Contact Center Package Each user license includes: Operator group Hunt group or ACD group Automated Attendant Paging Group Voicemail Call forwarding Call Attached Data Advanced Call Routing Built-in Reports Voicemail to Email Voicemail Transcription $ SMS Messaging $ ZAC: Unified Communications Client license Outlook Communicator with Exchange Integration: Single User License Zultys Mobile Communicator for iPhone/Android Screensharing Invite External Contacts to Group Chats MXconference: Voice Conference Participant license (Max 60 Participants) Fax Session (origination or termination – Max 60) Webchat Inbound Call Center: (ICC) License for one agent or supervisor MXreport – Contact Center Edition All Call Groups Come with the following functionality: Customizable Call Distribution to Agents Call Queue Quit queue options Music on Hold In-queue announcements–position in queue and wait time 1 Contact Center User If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups: Agent or Supervisor role for each Contact Center User Web-based Wallboard Supervisor capabilities – barge in, whisper, silent monitor Real-time monitors – agent activity, queue monitor Web-based SuperView Agent Call Recording Lobby User Package This user type is designed to accommodate scenarios where an office phone does not require advanced functionality. A lobby user does not have any of the features like voicemail or call forwarding. It can be assigned to an office phone to make and receive calls only. This type of user can be assigned to the phone in the conference room, lobby, or classroom in order to allow easy communications between these locations and the rest of the office. Note Description Per System Active Directory / LDAP Authentication: Licensed per instance Per System Archiving Per Unit 100 Additional Hours of Voice Storage Per System Zultys Flex Communicator Per System Interactive Voice Response Per System MXreport – CDR custom report writer using CDR data Per System MXreport – Call Center Edition – includes MXreport CDR – Licensed per instance based on total user count Per Session Call recording session Per System MXoutbound for 10 Ports Per User MXnetwork Redundancy License Per User Salesforce.com Communicator: Single User License (Requires MXIE) Copyright © 2021 IDeACOM Network. All rights reserved. Share This