SPANISH AGENCY ACCESS MY RESERVATION START HOTELS OFFERS HIPOTELS REWARDS CONTACT CANCELLATION POLICY GENERAL CONDITIONS 1.- GENERAL CONDITIONS OF THE CONTRACT 1.1. The fact of requesting a reservation implies the obligation on the part of the user to authorize the charge of the stipulated deposit and on the credit card provided. 1.2. The accommodation contract is finalized at the time the reservation is made and binds the user and the hotel operator of the chosen hotel. 1.3. The set of rights and obligations derived from the accommodation contract will directly and exclusively affect the user and the operator of the chosen hotel. 1.4. The price of the reservation exclusively includes the reserved service (only accommodation, bed and breakfast, half board, spa, drinks, etc). It does not include any optional extras or any other service that is not expressly contracted through the system established on the website. 1.5. The prices of the reservation include the IGIC or VAT unless they are expressly excluded. Any other rate or tax that accrues due to accommodation will be paid additionally at the establishment. 1.6. Promotional offers will only be valid for the period established in them and must be arranged during the time they are accessible to the user through the web. 1.7. In principle, and unless otherwise agreed, the rooms will be used from 14:00 on the day of arrival until 12:00 on the day of departure, at which time they must be vacated. Reservations will be guaranteed until 18:00 on the day of arrival and must be notified to the hotel manager as far in advance as possible if arrival is expected after that time. 1.8. Payments can be made by credit / debit card accepted at the establishment and / or in cash using legal tender in the country. 2.- CANCELLATION POLICY 2.1. Cancellations for the "card as a guarantee" mode. The full payment of the same will be made at the time of check-in at the chosen hotel. The holder reserves the right to check the validity of the card. If the card is not valid, you will be asked, via phone or email, to provide a new one within 24 hours. If said card is also invalid, the reservation will be canceled. In the case of canceling the reservation in less than 48 hours, you will be charged 10% of the total amount of the reservation, issuing an invoice for this purpose that will be sent to the address indicated at the time of booking. In the case of not showing up on the day of arrival ("no show") without prior cancellation, the reservation will be understood as canceled for all purposes and a 20% charge will be made on the total amount thereof, issuing an invoice. To this end, it will be sent to the address indicated at the time of booking. 2.2.Cancellations for the "prepaid" mode. Cancellations of reservations made by fax, email or through this website prior to the start of the accommodation contract will mean for the user the loss of the deposit made. In the event that the client does not show up at the chosen hotel on the day the contract begins, the reservation will be understood to be canceled for all purposes and the charge corresponding to one day of stay will be made, in addition to the stipulated deposit, in its credit card for cancellation fees, issuing an invoice for this purpose that will be sent to the address indicated at the time of booking. 2.3. Cancellations for the "non-refundable rate" mode The "non-refundable" rate does not contemplate in any case the refund of the amount paid. The amount of the reservation will be charged in full at the time of confirmation, regardless of the date of entry of the client. 2.4. Overwhelming force In the event of cancellation of the contract by the hotel operator, due to force majeure, understanding such abnormal and unforeseeable circumstances, the consequences of which could not have been avoided despite having acted with due diligence, the reservation will be canceled without the right to claim. by the user. 2.5 Right of withdrawal You are informed that in accordance with the provisions of Art. 93.2 b) TRLGDCU, the legal regulation relating to the right of withdrawal will not apply to reservations made through www.hipotels.com being at all case of application the particular conditions of the offer in terms of cancellation. 3.- NULLITY OF THE CLAUSES If any of the stipulations of this document were declared null, totally or partially, this would not affect the remaining clauses that will remain in the same terms. 4.- APPLICABLE LEGISLATION The relations between the owner of the website and the users will be governed by Spanish legislation 5.- JURISDICTION The Courts of Manacor, Illes Balears (Spain) will be competent to hear any dispute between the parties, expressly waiving any other jurisdiction that may correspond to them 2016 HIPOTELS · HIPOTELS & RESORTS LEGAL NOTICE · PRIVACY POLICY · CANCELLATION POLICY · PROFESSIONALS