CAREERS CONTACT US PAY ONLINE +44 (0) 20 3814 2020 Our Culture Expertise People International Insights Complaints Home /Complaints We are confident that your experience in all of your dealings with us at Blaser Mills Law will be favourable. While we love hearing from those for whom we have achieved the high standards we set in terms of the client experience, we also need to learn from those for whom we could have done better. Whatever your experience, we always desire feedback and our Risk and Compliance Solicitor, Lucy Kempson, would love to hear from you. She may be contacted on her direct dial number 01494 478618 or via email at lak@blasermills.co.uk In the unfortunate event that you do wish to register a complaint with us, then we operate a formal Complaints Procedure. This can be sent to you at your request (just telephone or send an email to the person with whom you have been dealing) or, if you prefer, you can download it here. In the vast majority of cases, following this procedure will result in an amicable resolution of your complaint. If after following the Complaints Procedure you remain dissatisfied, you are entitled to contact The Legal Ombudsman, whose contact details are:- The Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ Telephone: 0300 555 0333 E-mail: enquiries@legalombudsman.org.uk Website: www.legalombudsman.org.uk Please note that the Legal Ombudsman will agree to become involved in your complaint only once you have used our Complaints Procedure and the matter remains unresolved between us. Complaints about fees only If your complaint is solely in relation to the level of fees we have charged, then the Complaints Procedure (and thereafter The Legal Ombudsman) is still appropriate, but you may also be entitled to have our charges reviewed by the Courts. This is called “assessment of costs”, and the procedure is set out in sections 70, 71 and 72 of the Solicitors’ Act 1974, as amended by the County Court Rules 1999; you will find a full notice of information on the bill we sent to you. Again, please always raise your complaint with us initially, so that we have an opportunity to attempt an amicable resolution with you. Should you wish to contact our Risk and Compliance Solicitor, please contact Lucy Kempson at lak@blasermills.co.uk Get in touch +44 (0) 203 814 2020 enquiries@blasermills.co.uk Contact us Connect with us Find us High Wycombe 40 Oxford Road, High Wycombe, Buckinghamshire HP11 2EE London 107 Cheapside, London EC2V 6DN Amersham Chalfont Court, 5 Hill Avenue, Amersham, Buckinghamshire HP6 5BD Marlow Liston Exchange, Cromwell Gardens, Marlow, Buckinghamshire SL7 1BG Rickmansworth Enterprise House, Beesons Yard, Bury Lane, Rickmansworth, WD3 1DS Silverstone Unit 4a Silverstone Innovation Centre, Silverstone Technology Park, Silverstone Circuit, Northamptonshire, NN12 8GX Legal and Regulatory Notice Terms of Business Complaints Privacy Notice Website Terms On-line Media and Cookies Policy Accessibility Diversity Statistics Pricing and how we charge Online Payment COOKIE CONTROL