ANALYTICS AND MOBILITY Products Solutions Services Resources Company GET STARTED SERVICES Technical Support Expiration Schedule Support Expiration Schedule Please see the details below regarding the Platform and Feature releases, along with additional updates to our technical support practice. This will help as you determine which version of MicroStrategy is best for your enterprise. Our mission in Technical Support is to help ensure the success of your business investment in MicroStrategy’s products. While working with you to resolve your technical issues, our goal is also to assist you in better understanding our product release cycle, new feature sets, and the upgrade process. 9.4.1 UPDATE We will be extending support for 9.4.1 through 2018. This is one of our most widely adopted versions and we're committed to your continued success with this version. Releases between 9.5 to 10.4 will be supported for 36 months from their release date. Release types and scheduling Effective Quarter 2, 2015, with MicroStrategy Version 10, we have moved to a quarterly release cadence. This pro-active change has enabled us to provide innovative improvements, feature enhancements, and quick-fixes in an agile fashion to better support you, our valued customer. The shortened release cycle has made it easier to address customer needs more quickly to optimize your investment. We do understand that it can be challenging for some customers to keep up with this prompt pace and determine when the best time to upgrade to a newer version of MicroStrategy for their enterprise. Therefore, we created two types of releases to meet this need – Platform releases and Feature releases. PLATFORM RELEASE Interval: Every 18 months Who: Entire customer base What: Focus on production level security, stability, and performance defect fixes for all customers. Expectation: Customer has chosen platform path and wants product stability without new enhancements. Support: Three years, patches for approved P1 defects, and regular hot fix cadence addresses critical defects. FEATURE RELEASE Interval: Every three months Who: Customers with specific feature requirements. What: New functionality developed in close collaboration with customers and customer council. Expectation: Customer has chosen feature path, will consume further feature releases. Support: Six months patch support for approved P1 defects and 18 months troubleshooting. Customers upgrade to next feature release for roll-up fixes. OLDER RELEASES OLDER FEATURE RELEASES PLATFORM RELEASES NEW FEATURE RELEASES Versions 9.5.x, 10.0, 10.1, 10.2, and 10.3 10.5, 10.6, 10.7, 10.8 existing: 9.4.1 and 10.4 Best for: Environments which need to prioritize stability over cutting edge innovation. existing: 10.9 and 10.10 Best for: Environments which can upgrade once every 3-6 months, and projects that need the newest features from MicroStrategy. Troubleshooting Yes Yes Yes Yes On-demand patches For critical issues No For important and critical issues For critical issues Quarterly hotfixes None None Containing fixes for important and critical issues (including patch roll-up, and no MD update required) None Your next upgrade Upgrade to either the latest platform or feature release soon Upgrade to either the latest platform or feature release soon Upgrade to the latest platform release every 12-18 months Upgrade to the latest feature release every 3-6 months Expected Expiration Dates for Existing Versions Version Support Status Original Release Date Expected Expiration Date * 10.10x Supported December 5, 2017 March 31, 2019 10.9x Supported September 27, 2017 March 31, 2018 10.8x Expired** June 29, 2017 December 31, 2017 10.7x Expired** March 23, 2017 September 30, 2017 10.6x Expired** December 16, 2016 June 30, 2017 10.5x Expired** September 14, 2016 March 31, 2017 10.4x Supported June 15, 2016 June 30, 2019 10.3x Supported March 15, 2016 March 31, 2019 10.2x Supported December 18, 2015 December 31, 2018 10.1x Supported August 31, 2015 August 31, 2018 10.0x Supported May 29, 2015 May 31, 2018 9.5x Supported January 22, 2015 December 31, 2018 9.4x Supported September 30, 2013 December 31, 2018 9.3x Expired September 13, 2012 April 1, 2016 9.2x Expired March 30, 2011 April 1, 2015 9.0x Expired March 20, 2009 October 1, 2013 8.1x Expired March 23, 2007 September 1, 2011 8.0x Expired February 1, 2005 April 2, 2009 7.5x Expired November 18, 2003 November 20, 2006 7.3x Expired November 21, 2002 July 15, 2005 7.2x Expired April 6, 2002 July 15, 2005 7.1x Expired March 31, 2001 March 1, 2004 7.0x Expired September 12, 2000 March 1, 2004 **Troubleshooting support available for 18 months from the original release date MIGRATION RESOURCES All customers with current maintenance plans are eligible to upgrade to equivalent products in the latest version. These products are available on the MicroStrategy Download Site for customers with valid MicroStrategy Support Site accounts. Migration planning and implementation services are available through MicroStrategy Consulting and can be requested through your Account Manager. As the number of enhancements in newer MicroStrategy versions increases, migrating may become more challenging. Customers looking to move from a version that was released more than two years prior to the newest version should enlist MicroStrategy Consulting to help guide them through the migration. If you have specific technical questions about upgrading your project, please contact MicroStrategy Technical Support. You may also visit the MicroStrategy Community and join the conversation on updating your MicroStrategy software. *Note: Based on product release schedules, Technical Support may choose to modify expiration dates so that expiration occurs later than the dates published above. Dates will not be moved earlier than those posted above. **Troubleshooting support available for 18 months from the original release date FREQUENTLY ASKED QUESTIONS Why has MicroStrategy introduced “Platform” and “Feature” releases? What is a "Platform" release? What is a "Feature" release? If I am currently using a “Feature” release, will I really be unsupported within six months if I do not upgrade? Once I begin using a “Feature” release, will I be required to upgrade to the newest “Feature” release in order to obtain fixes? Can I use a feature release and platform release in parallel? PRODUCT Solutions Capabilities Platform Products and Packaging SERVICES Education Consulting Technical Support Community RESOURCES Resource Library Upcoming Events Blog Contracts Hub COMPANY Partners Press Center Careers Contact Us English Copyright © 2018 MicroStrategy Incorporated. All Rights Reserved. Copyright Privacy Policy Terms of Use Modern Slavery Act Statement Ethics Line