Company How We Help Industries Locations Careers Resources Contact SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Global Training & Talent Development Our award-winning agent training methodology is designed to increase learner engagement and reduce attrition. The design, development and delivery of our customer experience training programs creates an atmosphere in which agents are encouraged to collaborate and hone critical thinking skills. WATCH VIDEOCONTACT US Award-Winning Agent Training When it comes to customer experience, we understand the importance of cultivating top-notch talent. With a continuous improvement mindset, we flip the classroom to improve learning outcomes and increase productivity. Our innovative customer service training philosophy is a key driver for improving customer satisfaction and creating a culture focused on REAL PEOPLE. REAL SOLUTIONS.® Client Benefits From Our Industry-Leading Approach to Agent Training: Increased graduation proficiency level Reduction in training attrition Reduction in training time Improved customer experience GET A CUSTOM DEMO Increased Graduation Proefficiency Level Reduction in Training Attrition Reduction in Training Time Improved Customer Experience Learn How SYKES’ Training Solutions Can Help Your Business The SYKES Advantage TOP-NOTCH FACILITATORS HANDS-ON LEARNING EXPERIENCES PEER COLLABORATION INCREASED LEARNER ENGAGEMENT Industry Expertise Global Talent Services by SYKES, as recognized by Gartner, “provides one of the most highly scalable and automated employee screening platforms on the market,” while its SaaS-based talent development platform offers an innovative online learning portal that is rapidly disrupting the corporate training world. LEARN MORE Reimagined Experience Every facet of our agent-training programs is built on in-depth adult-learning principles, methodologies and scientific findings. Animations Gamification Guided Notes Concept Maps 3D Modeling Equipment Labs Call Recordings Chat/Social Transcripts Jeopardy/Trivia Video Testimonials Polls/Quizzes More Resources VIDEORELATED The Future of CX & AI With Dave Pearson VIDEORELATED Robots Taking Over Customer Care? Not Quite. THOUGHT LEADERSHIPRELATED Using AI Can Help Create More Human Customer Experiences We Can Help Your business has unique needs. See the difference a customized solution can make to your customer retention and satisfaction as well as your bottom line. CONTACT US FOLLOW US ON SOCIAL MEDIA COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated