English MAKE A DONATION DONATE BLOOD Home About the Luxembourg Red Cross Positive-treatment Positive-treatment Any form of abuse, whether physical or psychological, especially towards vulnerable people, children, adolescents, the elderly and people with disabilities, is not tolerable. Positive-treatment aims at a positive and respectful position towards others and oneself, thanks to a culture built on esteem, mutual trust, and a spirit of help and support. Free definition from the Bientraitance working group In 2014, four organisations: arcus asbl, Caritas Luxembourg, the Luxembourg Red Cross und elisabeth set up a joint scheme to promote positive treatment. This collaboration gave rise to the Charte de Bientraitance: Charter of Positive Treatment (in french), to which all members adhere. In recent years, other organisations have joined: Les internats Jacques Brocquart asbl, Lënster Päiperlék asbl and the Fondation Lëtzebuerger Kannerduerf. This scheme introduced : Compulsory training to raise awareness of positive-treatment and to prevent abuse for all salaried employees and volunteers is carried out by the “positive-treatment trainers”, internal trainers within each organisation. Establishing positive-treatment ambassadors. They work with relays in each of the member organisations and have the task of promoting positive treatment, preventing abuse, and informing and advising on these matters, including in cases of suspected abuse. They also analyse and document potentially problematic situations to feed into the continuous improvement processes of member organisations To get in touch with the ambassadors, please follow this link. Providing a legal entity external to the organisations for all salaried or voluntary employees to report abuse or suspected abuse. VISIT THE BIENTRAITANCE WEBSITE OUR COMMITMENTS For health and autonomy For an inclusive society For young people and family Worldwide For an autonomous, dignified life WE HELP For a better health People in precarious circumstances Young people and families Worldwide People with a frail health HUMANITARIAN AID THEY NEED YOU Support us Get involved Share with them Who needs you? CONTACT 44 Boulevard Joseph II L-1840 Luxembourg B.P. 404 - L-2014 Luxembourg T.: 2755-2000 F.: 2755-2001 English Need assistance? Contact us 2755 From Monday to Friday between 7 a.m. and 7 p.m. Calls are anonymous MAKE AN ONLINE DONATION Or by bank transfer (CCPL) IBAN LU52 1111 0000 1111 0000 Terms and conditions Data protection Site map © Luxembourg Red Cross