Call Us: 1-800-639-1700 ABOUT US BLOG CONTACT US CUSTOMER LOGIN BOOK A DEMO Products Solutions Speech Analytics Features Resources New! Emotion Detection & Enhanced Scorecards for seamless visibility into agent performance and the customer experience. Click to learn more! Understand Your Customers & Drive More Revenue CallFinder's all-in-one automated quality monitoring solution quickly identifies outliers and trends from 100% of your calls to inform business strategies for improving the customer experience, agent performance, and bottom-line revenues. SCHEDULE DEMO WATCH VIDEO Augment Quality Assurance Processes & Boost Profitability With CallFinder Speech Analytics CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. Our easy-to-use, economical, and effective solution helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you can… Increase Sales by 30% Reduce Agent Churn by 40% Reduce Average Talk Time by 15% And Gain 100% Visibility into Customer Needs CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client services with tailored, one-on-one training and guidance. Our analysts help you augment your quality monitoring processes and gain immediate value from our solution with automated scorecards, searchable transcripts, and custom reports that measure key business metrics to optimize contact center performance and improve business operations. Request Your Live Demo See how CallFinder's speech analytics and automated scorecard solutions will help improve your contact center's performance. First Name* Last Name* Company* Work Email* Phone Number* Discover how speech analytics and scorecard solutions can help improve your contact center performance in 3 easy steps. SCHEDULE A DEMO WITH A CALLFINDER ANALYST REVIEW CHALLENGES & GOALS GET RECOMMENDATIONS FROM AN ANALYTICS EXPERT The entire demo process includes a quick conversation about the challenges you're facing and the goals of your organization to improve agent performance, customer experience, and more. Start discovering how you can improve your customers' experience today! CallFinder Solutions Speech analytics software delivers valuable business insights and automates quality monitoring of customer-agent interactions By Business Cases Sales Effectiveness Risk Management Script Compliance Quality Monitoring View Business Cases For CallFinder By Industries BPO Financial Healthcare Insurance View Industries We Work With Monitor Agent Performance And Discover Revenue Opportunities Use CallFinder to automatically pinpoint agent knowledge gaps and problematic or exemplary behavior to pave the way for coaching opportunities that improve performance, productivity, and call-handling strategies. CallFinder delivers insight into customer behaviors and purchasing trends by capturing customer conversations. You’ll gain a wealth of knowledge to realize your position in the market and better understand your customers’ preferences. CallFinder automatically reports on agent performance and customer experience while extracting vital business intelligence that reveals insights to help you reduce costs, improve agent performance, and provide the optimal customer experience. How CallFinder Works Powerful. Affordable. Easy. As a leading speech analytics developer, our call monitoring and automated scoring systems are scalable and grow as your business expands. Whether you have one location or many, CallFinder has a speech analytics solution to fit your business. Make The Right Investment With CallFinder CallFinder provides best in class speech analytics technology that is not only affordable and powerful, but is easy to use for both new and tech-savvy users alike. All CallFinder clients are supported by MyAnalyst, a service that dedicates a speech analytics specialist to ensure that businesses optimize the value delivered with CallFinder. Investing in CallFinder presents businesses with the opportunity to increase revenue and customer retention all while reducing company expenses. Contact CallFinder to learn more today. Explore Solutions CallFinder Case Studies Proven Results From Our Speech Analytics Software National Tubs Company Uses CallFinder to Improve Agent Training & CX CallFinder Helps Drive Training Initiatives and Improve the Client Experience View Case Study RoadVantage Improves Contact Center Performance with Speech Analytics Finance & Insurance Provider Sees Improved Performance in the Contact Center with Speech Analytics and Call Scorecards. View Case Study View All Case Studies View Our Helpful Resources We've compiled a library of white papers to help our customers learn how to get the most out of call analytics. Harnessing the Power of Automation: Strategies for Reducing Cost in the Contact Center Monitor & Improve Interactions with Speech Analytics Goodbye Traditional QA. Hello Speech Analytics! Gain Insight into the Customer Experience and Improve Agent Performance Beyond Call Recording and Quality Assurance Capture the Customer Experience And Gain Insights with Speech Analytics Browse Our Full Library of White Papers Subscribe To Our Newsletter Receive information on using speech analytics technology to improve agent performance, manage call quality monitoring, automate call scoring, and improve the customer experience your business delivers. First Name* Last Name* Email* 1795 Williston Road, Suite 200 South Burlington, VT 05403 1-800-639-1700 ABOUT CALLFINDER Products Solutions Features Contact Us Request Demo CALLFINDER FEATURES Automated Scorecards Automated Call Transcriptions Sentiment & Emotion Analysis Silence & Overtalk Detection Managed Client Support RESOURCES CallFinder Blog Case Studies White Papers Brochures Videos CUSTOMER SIGN IN Site Map Privacy Policy © 2021 CallFinder. All Rights Reserved. We use cookies to optimize our website and our service. 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