Support Career English Search Login SOLUTIONS INDUSTRIES CONSULTING CUSTOMERS TRAINING FOR SUPPLIERS ABOUT US Home Solutions Quality Management Complaint Management (8D) Complaint Management (8D) Rectify problems quickly and prevent them from ever happening again The quality of your purchased parts plays a critical role in the quality of your own products. You therefore expect more from complaint management than just quick troubleshooting – the cause of the error needs to be permanently eliminated. In practice however, conventional 8D reports, e.g. on an Excel basis, are often not fully completed. That means: permanent measures to correct defects are not usually implemented and errors continue to occur. SupplyOn supports you and your suppliers by making complaints based on the 8D method transparent for both sides and uniformly documented. Use SupplyOn to transfer complaints from your own internal QM system to your suppliers, or create complaints directly on the SupplyOn platform. Your suppliers can then process the complaints step-by-step online according to the 8D method. Supporting methods such as 5-Why, Ishikawa and Drill-deep-and-wide help your suppliers get to the real cause of the problems. All relevant parties are kept updated on the processing status – right up until the problem is solved, corrective actions have been successfully implemented and preventative actions have been taken. Throughout the process, a progress monitoring system as well as reminders when deadlines are missed ensure great process reliability and systematic handling. How you benefit from structured complaint management You can establish a uniform process throughout the company with shorter handling times and a higher completion rate with 8D reports. Quality deficiencies and repeat errors can be permanently eliminated through complete 8D reports and subsequent implementation of corrective actions. You avoid the unnecessary extra costs incurred as a result of tracing defective parts, rectifying problems, product recalls or customer complaints, all of which can lead to lost revenue in extreme cases. Have we captured your interest? Contact us, we will be happy to be of assistance! Werner Jannings Director Sales Phone +49.811.999970 e-mail Write an e-mail CONTACT US HERE Stay informed: follow us! Linkedin Blog Youtube Xing WeChat Share this page Solutions Purchase-to-Pay Invoicing Supply Chain Collaboration Vendor Managed Inventory Visibility – Analytics – Intelligence Supply Chain Analytics Transport Management Transport Consolidation Source-to-APQP Sourcing Auctions Contract Management Procurement Catalog Management Supplier Management Master Data Management Compliance Management Quality Management Advanced Product Quality Planning Complaint Management (8D) AirSupply RailSupply Industry 4.0 Blog Events Career Contact USA Contact Rest of World Imprint Legal Notes Privacy Notice Security / Certificates Downloads © SupplyOn AG Chinese Certificates 沪ICP备17053441号-1 沪公网安备31010702003955号 Some are necessary for the operation of the website, others will be used to analyze access or personalize content. You can control which cookies are used by clicking on the appropriate button. Accept only necessary cookies Accept all cookies Details and individual settings