About us Our investment managers Investing with us Insights Institutional clients Home Investing with us DDO reporting Design and Distribution Obligations (DDO) reporting The Design and Distribution Obligations (DDO) introduce a new approach to consumer protection, by moving away from relying on disclosure as the main form of protection and introducing new measures to improve the likelihood that products are distributed to clients for whom they’ve been designed (ie the target market). On 5 October 2021, the Design and Distribution Obligations (DDO) will come into effect for all issuers and distributors of financial products that are covered by DDO. For more information about DDO, you can read our FAQs. Important information From 5th October, 2021 You can send any significant dealings reporting to ddoreporting_am@mlcam.com.au From 1 January, 2022 You will be able to upload all significant dealings and complaints reporting relating to DDO (including nil-complaint) reporting via our portal (currently under construction). Significant dealings can be reported in either of the templates provided below. Use the short form to submit a single significant dealing. Use the CSV format to report multiple significant dealings or for automated reporting. These are aligned to the Financial Services Council (FSC) data standards. Downloadable templates: Significant dealings – Short form (XLS, 46KB) Significant dealings – CSV format (CSV, 2KB) Complaints – CSV format (CSV, 2KB) For help completing the CSV templates above please refer to the Significant dealing reporting user guide (DOCX, 139KB) or the Complaint reporting user guide (DOCX, 140KB). Please note this portal and email address are for DDO reporting only. If you have feedback or a complaint that’s not related to DDO, please contact 1300 738 355 (Monday to Friday 8.30am – 5.30pm AEST) or your MLC Asset Management representative. About us News and insights Contact us Privacy policy opens in a new window Terms and conditions Complaints policy Connect with us opens in a new window IOOF Holdings Ltd ABN 49 100 103 722. MLC Limited uses the MLC brand under licence. MLC Limited is a part of the Nippon Life Insurance Group and not part of the IOOF Group of Companies.