Trafera CLASSROOM TECH LEARNING SOLUTIONS SERVICES & SUPPORT BLOG ABOUT SHOP ONLINE trafera warranties why a trafera warranty? warranty coverage designed for k-12 Everything we do is with K-12 in mind, and our warranty is no exception. We’ve built our warranty coverage around the unique needs of education, structuring it to promote instructional uptime and conserve your precious time. Claims are easy through our online customer portal, where up to 25 devices can be added in under five minutes. We’ll take care of all the mailing labels and even provide boxes. Maintaining your devices couldn’t be simpler. Warranty coverage built for K-12 Single point of contact Easy online submission form trafera warranty options compare warranties * Coverage for theft/loss is limited to up to two percent (2%) of the total units purchased at one time or under the warranty agreement. Does not cover replacement of stylus/EMR pen/Apple pencil or AC Adapters. Units reported as stolen must include a copy of a police report submitted with the claim. In instances of theft/loss, administrators are required to “disable” (lock the device) in the Google Admin Console. ** Excludes theft/loss. Replacement for manufacturer defect or one accidental damage incident over the lifetime of the warranty period after pre-exchange of the damaged unit. Compare Warranties Trafera Silver (Similar to OEM warranty) Trafera Gold (Premium coverage) Trafera Platinum (Ultra-premium coverage) DEDUCTIBLE $0 $0 $0 HARDWARE FAILURE ACCIDENTAL DAMAGE PROTECTION PER DEVICE LIMIT OF ADP 1 Unlimited SPARE PARTS ON SITE THEFT/LOSS* * SHIPPING We pay return shipping We pay shipping both ways We pay shipping both ways BATTERY 1 year OEM 1 year OEM 1 year laptop 3 year Chromebook (1 replacement each) AC ADAPTER Mfg defect + 1 ADP incident** Mfg defect + 1 ADP incident** STYLUS/EMR PEN/APPLE PENCIL Mfg defect Mfg defect + 1 ADP incident** Mfg defect + 1 ADP incident** SCHEDULE A FREE CONSULTATION “one of the best…” “[Trafera is] one of the best vendors our district works with. The warranty, support, and sales are top-notch. This is one of those rare vendors that we feel like there is a partnership, not just a support transaction. Well done Trafera!” – School District CTO | Dekalb, IL add a trafera warranty to all your devices You can have peace of mind for all your devices by adding Trafera warranties even after the sale, anytime before the original manufacturer warranty expires. This includes devices that weren’t purchased from us. Get in touch with a friendly Trafera sales rep to discuss coverage options for your Chromebooks and Windows laptops. CONTACT US All statements and information above are subject to the Trafera Warranty Statement located at trafera.com/warranty-terms VIEW FULL WARRANTY STATEMENT 2550 University Ave W, Suite 315-S, St. Paul, MN 55114-1970 (651) 204-1913 connect & Follow Us Sign up for our monthly email to receive helpful tips, news, and specials! SUBSCRIBE Trafera is an Equal Opportunity Employer. © 2021 TRAFERA ALL RIGHTS RESERVED PRIVACY POLICY