Main navigation Home About Us What we do News Work for us Feedback Contact Us Call us: 01737 775 450 Search Search Website Accessibility Statement Home Website Accessibility Statement This accessibility statement applies to all pages available on the domain www.firstcommunityhealthcare.co.uk. This website is run by First Community Health and Care and we want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible and it is currently partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Some of this content may include: • modifying the line height or spacing of text • videos not having captions • PDFs not being accessible to screen reader software • alt text not shown on images. We’ve assessed the cost of fixing the issues with accessing information and it would be a disproportionate burden to change the below which are exempt from the accessibility regulations: • pre-recorded audio and video published before 23 September 2018 • PDFs or other documents published before 23 September 2018 - unless they are essential to providing our services • maps - but essential information like an address will be available in an accessible format • third party content that’s under someone else’s control • archived websites if they’re not needed for services we provide. Any content we publish from January 2021 will meet accessibility standards. What we’re doing to improve accessibility We plan to improve accessibility on this website over the next two years and any new content will be reviewed for accessibility before implementation. We have begun undertaking a page by page review of the entire site, checking language, adding alternative text to all images and evaluating font size and all PDFs. Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: • email fchc.comms@nhs.net • call 01737 775 450 We’ll consider your request and get back to you within 30 days. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our communications team on: • email fchc.comms@nhs.net • call 01737 775 450 Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Technical information about this website’s accessibility First Community Health and Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Preparation of this accessibility statement This statement was prepared on 22 January 2021. This website was last tested on 22 January 2021. The test was carried out by the First Community Health and Care Communications team. Back to top First Community Health and Care 2nd Floor, Forum House, 41 - 51 Brighton Road, Redhill, Surrey, RH1 6YS Contact Us Call: 01737 775450 SMS Text: 07841 639034 Follow Us Copyright © First Community Health & Care C.I.C 2021 Privacy Policy Accessibility Statement Complaints Log in Surrey Care Record Privacy Notice