CALL US TOLL FREE! 1-888-505-7775 HOME ABOUT US SERVICES EQUIPMENT RESOURCES CAREERS CONTACT US CURRENT OPPORTUNITIES HIGHWAY DISPATCHER QUALIFICATIONS Minimum of 2 Years’ experience in a Trucking Dispatch role (or related role within transportation industry) Comprehensive knowledge of DOT rules and regulations as related to the operation of a CMV. Comprehensive knowledge of MTO rules and regulations as related to the operation of a CMV. Comprehensive knowledge of CBP & CBSA rules and regulations as related to import/export of commercial goods (Processing ACE/ACI clearances through Border Connect) Comprehensive knowledge of Load Link software. Comprehensive knowledge TMS software (experience with LTL Link Dispatch an asset) Comprehensive knowledge of Q-Tracs Communication and HOS software an asset Proficient in Microsoft Suite (including Word, Excel and Outlook) Must be competent in the operation of basic office equipment (telephone, calculator, copier, fax and printer). Comprehensive knowledge of rating both LTL and FTL shipments Geographical knowledge of Southwestern Ontario and the USA is required Must possess strong negotiation skills Read, speak, write, and type English fluently. A superior ability to pay attention to detail is paramount to success. A high level of mental recall is a must. Ability to problem solve under pressure in an ever-changing environment of customer and driver requirements. Must be capable of multi-tasking in a high pressure fast paced environment. Must be able to work unsupervised, alone or in a group setting. Must be able to function in an environment that is both physically and mentally demanding. Must be able to make decisions at a moment’s notice based on required knowledge listed above. Flexibility with shift to cover other positions as needed. RESPONSIBILITIES: Manage relationships with customers and drivers. achieving customer satisfaction while operating within all regulations. Successfully source/book LTL and FTL shipments. Correctly/Efficiently schedule and route freight pickups and deliveries as required. Maximize utilization and revenue. Update customers and assist with tracing as required. Reconciliation/Auditing of all trips required by way of completing trip reports. Monitoring and responding to driver satellite messages. Communicate effectively with drivers regarding scheduling/planning/company policies as well as day to day contact regarding load details/inquiries via call/text/email. Communicate with co-workers including other dispatchers, maintenance personnel, safety personnel, driver services, administration, and management. Field upward of 30-40 telephone calls per hour during peak times. Process all incoming email in a timely fashion, upward of 200-400+ per day during peak times. Some after hours on-call required, driver/customer needs outside of regular business hours. Conflict resolution with customers and drivers. Perform other duties as assigned by management. WHAT WE PROVIDE Competitive wages Full Time Employment (Day Shift) After-hours – On Call Requirement Company paid benefits after 90 days Eligible to enroll in RRSP Program after 90 days of employment APPLY ONLINE TODAY! Cover Letter (optional) Resume CONTACT US Have more questions? Contact us today! LEARN MORE » RECRUITING Ph 888-505-7775 FX 519-821-1517 E-mail recruiting@transportnservice.com LOCATION 5075 Whitelaw Road, Guelph, ON N1H 6J4 Toll Free: 1-888-505-7775 Fax: (519) 821-1517 Map 5075 Whitelaw Road, Guelph, ON N1H 6J4Tel: (519) 821-0400Fax: (519) 821-1517 ©2021 Transport N Service Inc. All rights reserved.