POLSKA / ENGLISH HOME | SITE MAP | NEWSLETTER | WHO WE ARE PHARMACY ZONE HOSPITAL ZONE SUPPLIER'S ZONE INVESTOR'S ZONE REAL ESTATE CAREER CONTACT Home News CONTACT FARMACOL SA ul. Rapeseed 2 40-541 Katowice phone: 32 208 06 00 e-mail: info@farmacol.com.pl MORE NEWSLETTER If you want to receive information about news, enter your e-mail address and click OK PROBE Are you a participant of the FarmaProfit program? Yes No Messages Print the page See the new complaint manual 24-06-2016 Due to the new formal and legal requirements and in order to ensure the highest quality of logistics services, we are introducing new rules and facilities in our complaint process. These changes include, among others, the process of accepting complaints and returns and the method of preparing goods for transport. The new rules are based on the system of seals and color markings implemented in 2014, which has been continuously improved over the past years, based on your comments, among others. Certain changes were also forced by the new DPD regulations. We hope that the updated rules will be nothing new to you and will enable us to handle complaint processes faster. At the same time, we hope that their application in practice will bring benefits to both parties and will positively affect mutual cooperation. In case of doubt, the team of the Central Complaint Hotline is at your disposal to help and provide explanations. CIR Central Complaint Helpline open on business days 8:00 - 20:00 Helpline: 801 222 667/17 8666 921 Fax number: 17 8666 929 reklamacje@farmacol.com.pl Documents for download, HERE BACK TO THE LIST OF ENTRIES We use cookies to provide services and keep statistics. Using the site without changing your browser settings means that they will be placed on your end device. Remember that you can always change these settings. Details can be found in the Cookies Policy . CONTACT DETAILS FARMACOL SA ul. Rzepakowa 2 40-541 Katowice tel. 32 208 06 00 © FARMACOL SA 2014 Design and implementation: Ideo TELEMARKETING DEPARTMENTS Katowice phone: 801 163 017 Warsaw tel. 801 285 951 Poznan tel. 801 101 083 Gdansk phone: 801 150 032 Rzeszow tel. 801 144 502 Białystok tel. 800 127 042 Kielce tel. 801 137 031 Szczecin tel. 801 234 438 Wroclaw tel. 801 166 006 GENERAL OFFICE farmacol@farmacol.com.pl / tel. 32 20 80 600 OFFICE OF THE MANAGEMENT BOARD officeozarzadu@farmacol.com.pl / tel. 32 20 80 700