CUSTOMER EXPERIENCE Heating appliance safety – after a flood 2 months ago1 comment1,175 views Tropical Depression Ida or other recent storms brought extensive flooding and devastation to our area. And, the safety of our customers and employees remains our number one priority. We are emphasizing the need for all customers who have boilers and furnaces that were exposed to floodwaters NOT to operate them without first having them safety checked. The appliances may look fine to the naked eye once floodwaters have receded, but they still could be damaged. In a worst case scenario, starting a damaged boiler or furnace could lead to fire or explosion. Rather than risk a dangerous situation that can lead to severe injuries, we strongly advise you to make an appointment to have your heating system checked and/or repaired. You can make an appointment through the PSE&G mobile app, pseg.com/myaccount, with your voice using the Amazon Alexa or Google Assistant[i] apps, or calling 1-800-436-7734 (PSEG). Overheating Floodwaters can interfere with your heating system’s safety controls. The failure of safety controls can cause your appliance to overheat and reach exceedingly high temperatures and pressures, also causing it to run continuously. Your system may be overheating if it: Will not shut off. Is a cherry red color. Has paint peeling off. Is leaking water or steam. Has temperature or pressure gauges at the highest levels. Do not attempt to handle this problem on your own, and never add water to a hot boiler or try to cool it down by spraying water on it. This action could cause you to be severely burned by steam. What to expect from a PSE&G technician If you contact PSE&G to have a technician check an overheating appliance, our technician will: Inform you to evacuate, and not re-enter until instructed. Shut off the gas to the premise. Wait eight hours, to allow the appliance to cool down. Check the appliance to make necessary repairs or red tag it for disposal. (There is no charge for the appliance review, but there are repair charges for non-PSE&G WorryFree customers.) For gas emergencies, call 1-800-880-7734 (PSEG). You should keep this number visible and stored with your other emergency numbers. More information on gas safety and storm safety is available via pseg.com. [i] Amazon, Alexa is a trademark of Amazon.com, Inc. or its affiliates and Google Assistant is a trademark of Google LLC. Share this: Share Email Print Like this: Megan Merdinger, Health and Safety Program Manager, Gas Distribution and Field Construction – PSE&G VIEW ALL POSTS Can you spot the signs of a utility scam? Storm prep tips from the PSE&G pros 1 comment Leave a Reply Steve October 27, 2021 at 6:41 am Very informative, this works on the lines prevention is better than cure. Floods really do mess up with the appliances. Loading... Reply You may also like Thanksgiving meals: your recipe for energy savings Thanksgiving meals are an important part of the celebrations you share with family and friends. All of that extra cooking and baking, however, can lead to a real post-season letdown after you see the added cost on... 1 day ago2 min read Can you spot the signs of a utility scam? Utilities United Against Scams (UUAS) and PSE&G are proud to recognize and to highlight the sixth annual Utility Scams Awareness Day on November 17. This year’s campaign – ‘End the Call. End the Scam.’ –... 1 week ago3 min read Storm prep tips from the PSE&G pros PSE&G employees spend thousands of hours each year working in storms and know how to prepare their homes during hurricane season and beyond. We spoke with several of them to gather top tips for... 2 months ago4 min read Categories Brighter + Together (23) Clean Energy (85) Community (122) Customer Experience (43) DEI (24) Innovation and Technology (19) Reliability (110) Uncategorized (4) SEARCH Sort by Relevance Newest first Oldest first Like us on Facebook Follow us on Twitter My Tweets © 2021 Public Service Enterprise Group Incorporated. All Rights Reserved. Website Terms & Conditions Innovation and Technology Reliability Uncategorized Selecteer een taal Nederlands Afrikaans Albanees Amharisch Arabisch Armeens Azerbeidzjaans Baskisch Bengaals Birmaans Bosnisch Bulgaars Catalaans Cebuano Chichewa Chinees (traditioneel) Chinees (vereenvoudigd) Corsicaans Deens Duits Esperanto Ests Fins Frans Fries Galicisch Georgisch Grieks Gujarati Haïtiaans Creools Hausa Hawaïaans Hebreeuws Hindi Hmong Hongaars Iers Igbo IJslands Indonesisch Italiaans Japans Javaans Jiddisch Kannada Kazachs Khmer Kinyarwanda Kirgizisch Koerdisch Koreaans Kroatisch Lao Latijn Lets Litouws Luxemburgs Macedonisch Malagasi Malayalam Maleis Maltees Maori Marathi Mongools Nepalees Noors Odia (Oriya) Oeigoers Oekraïens Oezbeeks Pashto Perzisch Pools Portugees Punjabi Roemeens Russisch Samoaans Schots Keltisch Servisch Sesotho Shona Sindhi Sinhala Slovaaks Sloveens Soendanees Somalisch Spaans Swahili Tadzjieks Tagalog Tamil Tataars Telugu Thai Tsjechisch Turkmeens Turks Urdu Vietnamees Wels Wit-Russisch Xhosa Yoruba Zoeloe Zweeds Mogelijk gemaakt door Translate Top Posts Tackle climate change with a carbon-free tomorrow PSE&G app puts power in my hands Thanksgiving meals: your recipe for energy savings Have you received one of these calls? Giving new purpose to an old brownfield Jump-starting electric vehicle charging in New Jersey Butterflies, blooms and beauty in PSE&G right-of-ways Heating appliance safety – after a flood PSE&G brings hope to people struggling to get back on track Recent Posts Thanksgiving meals: your recipe for energy savings Can you spot the signs of a utility scam? Leo’s guardian angel reads meters Smart meters: you asked, we answered Recycling starts with you