What we do Business issues Case studies Blogs ClearSight Contact Twitter LinkedIn Mobile Banking App CX Benchmarking Does your mobile banking app wow your customers? How does it compare with your competition? Banking apps have a big impact on how customers view their overall experience with your bank, as seen in our CX data from Moments of Truth. Get the latest information on how your app performs against the competition with our latest banking research. Insights include ease of use, frequency of use, satisfaction and NPS, average current account data, perception of the app's security, and many more. All benchmarks are transparent to subscribers so you can see scores for all brands. Curious to find out more? Download the factsheet. For more banking/financial services CX benchmarking, check out our Moments of Truth programme. You might also be interested in... Listening to Intermediaries Property and Real Estate Research COGNITION Audits KEY BENEFITS CX benchmarks for all key mobile banking app providers Branded benchmarks for full transparency Hear from c.6,000 users twice a year to track your performance over time Learn which aspects of your app service are a cause for concern CASE STUDIES CONTACT Blogs What we do Business issues Case studies Blogs Contact Coronavirus Connect Latest opinion Five things we learned from our mystery visits to Scottish Attractions Sustainability in Indonesia – it’s development stupid! Cultural attractions ‘should’ inform visitors about links to slavery - our research reveals Latest tweets @BVA_BDRC Yesterday we hosted a Christmas event in support of @Coram, where we decorated our own gingerbread cookies, put up decorations in the office and on our tree, enjoyed mulled wine and listened to some Christmas music! A massive thank you to everyone who donated and came along!pic.twitter.com/XyfEVmfQCM Arrived #ScotTourismConf @eicc just in time to catch #JonYoung of @BVA_BDRC sharing latest insights about customer sentiment, comfort levels, desire to visit attractions etc. Visitor sentiment research like that commissioned & shared openly & freely by @alva_uk has been criticalpic.twitter.com/TQnWjwyc2j BVA BDRC Privacy Notices Terms & Conditions Corporate Social Responsibility Careers at BVA BDRC Statutory Information Quality Policy