General Enquiries / Outages / Repairs 519-323-1710 customerservice@wellingtonnorthpower.com Customers Home » Customers » Customer Choice – TOU or Tier Questions & Answers Customer Connect Customer Choice – TOU or Tier Residential Commercial Your Electricity Bill Ontario Electricity Rebate Time-Of-Use and Tiered Prices Tariff of Rates and Charges Frequently Asked Questions Are You Moving? Policies Related Links Regulated Price Plan Election Form Time-Of-Use Prices December 4, 2021, 9:19 am Customer Choice – TOU or Tier Questions and Answers What is Time-of-Use (TOU) Customer Choice? If you’re a residential or small business customer that pays TOU electricity prices, you can choose to switch to Tiered prices. If you want to continue paying TOU prices, no action is required. To switch from TOU to Tiered prices, you must notify Wellington North Power Inc. by completing an “Election Form“. You can ask to switch at any time. TOU price periods are normally different in the winter (November 1 to April 30) than they are in the summer (May 1 to October 31) as people use electricity differently depending on the season. What are TOU prices? What are Tiered prices? What do TOU and Tiered prices pay for? How often are TOU and Tiered prices set? Will I save money by opting out of TOU prices? What do I need to do to switch to Tiered prices? If I have opted into Tiered prices, can I switch back to TOU prices? Can all customers opt out of TOU prices? I receive a monthly credit from the Ontario Electricity Support Program (OESP). Will I lose that credit if I switch to Tiered prices? I receive the Ontario Electricity Rebate. Will I lose that rebate if I switch to Tiered prices? I am about to sign up with a new electricity utility. Will the utility inform me that I have a choice between TOU or Tiered prices before I sign up? I am with a Retailer, can I switch? About Us Wellington North Power Inc. is a distribution company regulated by the Ontario Energy Board. Our company provides safe, reliable Electricity Distribution to consumers in the urban areas of Mount Forest, Arthur and Holstein. Copyright © 2021 Wellington North Power Inc. All Rights Reserved. | Website by eCrew Quick Links REPORT AN OUTAGE CUSTOMER CONNECT TIME-OF-USE AND TIERED PRICES PAYMENT OPTIONS ARE YOU MOVING? Contact Us Wellington North Power Inc. has been serving the community for over 100 years and is committed to providing outstanding customer service. We are pleased to offer residential and business customers with convenient office hours and 24 hour emergency service. 519.323.1710 customerservice@wellingtonnorthpower.com Outages & Repairs 519-323-1710 290 Queen Street West, PO Box 359 Mount Forest, ON N0G2L0