Nursing homes for the elderly A question, Contact us! RESIDALYA OUR RESIDENCES TRADES & SERVICES NEWS CAREER QUALITY APPROACH Home > QUALITY APPROACH > EXTERNAL EVALUATIONS EXTERNAL EVALUATIONS Consolidated results of the External Evaluations of Residalya establishments: Between 2013 and 2014, 15 establishments of the Residalya network were evaluated by an independent body, authorized by ANESM, demanding and competent in its sector of activity: GERONTO'Services. Far from being an end in itself, the time for external evaluation is nevertheless an important step in the overall approach to continuous quality improvement, which has long been initiated in our establishments. In this, and even if we remain fully aware of the way we still have to go, the results of these first evaluations are a source of pride for our teams because it is a form of recognition of the work accomplished on a daily basis and an encouragement. to continue their efforts to improve day after day the level of service offered to the people entrusted to us. The themes evaluated are as follows: - The establishment plan (PE) - Interactions with the environment (OUV) - Internal evaluation and continuous improvement (EI & Improvement) - Human Resources (HR) - Material and budgetary resources (Res. Mat & Fin) - Reception and admission of the user - The organization and implementation of care - The quality of life and hospitality - The Restauration The animation- Personalization accompaniment (PP) - The participation and collective expression of users (Part & Expression.) - Risk prevention and management (RISQ) - Guarantee of rights The graph below shows the Residalya establishments in relation to the 80 other EHPADs evaluated by GERONTO'Services. Strengths of the Residalya network highlighted by the evaluators: Strong and shared values: Hospitality - Humanity - Humility- Strong responsiveness to continuously improve practices and tools- A maturity of the organization and functioning of the establishments and the network with regard to the youth of Residalya- Quality hotel services with a positioning of moderate prices Professional and involved teams Words of directors: "The external evaluators knew the specific field of nursing homes, which made it possible to feel a richness and a quality in the exchanges". “Listening, availability, attention, thoroughness are all intrinsic qualities that were implemented during these two days of evaluation at the service of the residence and its professionals”. “The approach to families, outside workers and staff was done with kindness”. "The recommendations are correct and join the establishment in its commitment to the quality approach, in order to offer the residents received a well-treated global care". "The external evaluation makes it possible to concretize the work that was put in place by the teams with the internal evaluation even if everything was not said for lack of time ... 3 " The quality of the report, its precision in the statements and observations are obvious characteristics of a work of observation and adjustment of what we are and where we want to go, even if it involves some redundancies ”. "The report highlights a certain margin for improvement which will allow us to maintain the dynamism and enthusiasm to which all employees attach themselves to welcome and support the people entrusted to us as best as possible" Words of evaluators: "The evaluators appreciated the availability of staff, the transparency and the quality of the exchanges which contributed to the smooth running of the evaluation". “The professionals of the residence are very attentive and benevolent towards the residents. The humanist values of the Residalya network are reflected on a daily basis in professional practices ” “ Cohesion at the level of the management team and good communication within the residence contribute to the good atmosphere felt. The well-being of professionals has a positive influence on the well-being of residents ” “The strengths and areas for improvement noted during the external evaluation are consistent with those of the internal evaluation carried out by the establishment. Actions planned in the Continuous Improvement Plan have been implemented, affirming the dynamic of improvement ” “ Personalized care is a daily reality. The regular updating of the organization of team working time with residents is the perfect example of this desire to develop support that respects the needs of each user and their sometimes rapid changes ” “In general, the management and staff are clearly part of a continuous improvement process in order to continuously develop practices, organization and day-to-day operations” “In conclusion, the residence must continue its momentum with the establishment of indicators to measure the effects of its improvement actions on the care and support of residents. » Reminder on what are the external evaluations: Since the law of January 2, 2002 renovating social and medico-social action, the EHPAD must proceed to the evaluation of their activities and the quality of the services which they deliver, to through internal and external evaluation procedures. These external evaluations, as their name suggests, are carried out by an external body, authorized by the National Agency for the Evaluation of Institutions and Medico-Social Services (ANESM). The role of the external evaluator is to "carry out an overall assessment of the project and in particular of the adaptation to the objectives of human and financial resources". To do this, it has an evaluation grid made up of the legal and regulatory obligations imposed on EHPADs but also, on the basis of all the recommendations of good professional practices (RBPP) issued by the ANESM. and the Haute Autorité de Santé (HAS). On-site visits for the external evaluation take place on average over two full days with two consultants punctuated by individual and collective interviews (with employees, residents, families and external stakeholders), observation time (visit, meals ) and documentary study time. At the end of these two days, the evaluators send the establishment a report detailing the results of their observations and proposing a number of recommendations for improving the service offered by the residence. CAREERS AND JOBS The richness of the Residalya network is above all the men and women who run it: animators, chefs, doctors, nurses, nursing assistants, psychologists, etc. Discover the trades TOOLBOX APL APA Tax deductions Pension funds / Mutuals Legal Notice | Contact | Sitemap