Pay Bill Online Facebook Home FAQs News Links About Pay Bill Customer Service Water Quality Governance Projects Mission & Vision VISION To be an innovative water industry leader for the 21st Century. MISSION STATEMENT To provide safe, reliable and affordable water to residents, businesses and industries in Central New York in a manner protective of water resources and the environment. Adopted by OCWA Board of Directors March 28, 2018 ABOUT Mission & Vision OCWA Board OCWA Executive Staff Serving CNY How OCWA Compares Sources of Water The Early Years Awards and Recognition Employment at OCWA Freedom of Information Law PAY YOUR BILL Online Payment Policies Water Rates 2021 Water Rates 2020 Water Rates 2019 Water Rates 2018 Water Rates 2017 SERVICE Customer Rules Existing Water Accounts New Water Service Installation OCWA Hydrants (Policies/Rentals) Meter Guidance (Permanent/Seasonal) Backflow Prevention EDUCATION Education Program WaterSense WATER QUALITY Algae Monitoring Program Lead Flushing 2020 Annual Quality Report 2019 Annual Water Quality Report 2018 Annual Water Quality Report 2017 Annual Water Quality Report 2016 Annual Water Quality Report Pharmaceuticals & Personal Care Products Otisco Lake Watershed Survey GOVERNANCE Board Items Enabling Statute Financial Reports Policies Procurement Terms of Use E-Mail Us | 315-455-7061 After hours & weekend emergency answering service 315-475-7601