COVID-19 Coronavirus outbreak – information for our customers and their families. Read Find Your Local Branch We understand that letting someone into your home to provide you with care and support can be a big decision, so that is why our home care teams consist of sensitive, compassionate, highly trained and experienced people who are used to providing support with the unique and differing needs of those who use our service. Many people who decide to take a career in care decided to do so after having cared for a loved one themselves so they understand the importance of respect, dignity, choice and control. It is important that your needs and wishes are reflected in the person who supports you, and that is why your personal care worker is allocated to you based on the support you require and the skills that will be required to provide this. Security, safeguarding, regulation and memberships All staff undergo an enhanced Disclosure and Barring Service (DBS) check, this was formerly known as CRB; Criminal Records Bureau check. In Scotland the equivalent is PVG – Protecting Vulnerable Groups Scheme. As a care provider, we have a duty to ensure that we safeguard our customers; safeguarding means protecting people’s health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. This is fundamental to creating a high-quality home care service. All of our care staff work to the regulatory Codes of Practice; including that of the Health and Care Professions Council – England; the Care Council for Wales and the Scottish Social Services Council. Our network of branches are registered with the government regulator for their particular country: Care and Social Services Inspectorate Wales (CSSIW); Care Inspectorate (formerly Social Care and Social Work Improvement Scotland (SCSWIS)); and in England the Care Quality Commission (CQC). We are members of the UKHCA (UK Home Care Association), Ceretas (formerly the British Association for Domiciliary Care), Scottish Care, and various other membership organisations. Carewatch undertakes regular audits and inspections to ensure total compliance, giving you peace of mind and reassurance. Each local Carewatch service area has a senior care team Each of them take great pride in the home care service they deliver. Our senior home care teams are highly trained, qualified care professionals with lots of care experience. Each have a genuine passion for working in care and for making a real difference in the lives of our customers, as well as ensuring that our Care Workers receive the best support and training in their role. Branch Mangers, Care Coordinators, and Quality Officers or Care Supervisors have the day to day responsibilities of ensuring that our dedicated team of Home Care Workers are managed and mentored well, always working towards the agreed person centred care plan, and in line with regulatory requirements. Meet Our Team You will meet, and talk with the senior care team, the following is an introduction to their roles, and how they will support you and your loved ones whilst receiving the Carewatch service. Branch Manager/Care Manager The Branch Manager, or Care Manager will be registered with the Care Quality Commision, and is dedicated to ensuring the smooth running of each Carewatch branch, as well as being ultimatley responsible for ensuring the branch runs accoring to regulatory requirements. They will also make sure that the whole team is aware of, and working to regulatory requirements, and that all training and personal development of our staff is up to date. The Branch/Care Manager will be qualified, and have several years of experience in health and social care. Quality Officer The Quality Officer is responsible for ensuring the overall quality of the provision of the whole service for the branch. They do not provide care, but they are most likely to be the first person you meet from a Carewatch team. A Quality Officer can carry out a Care Assessment, and create a Care Plan. The Quality Officer will ensure the branch meets and exceeds the expectations of regulatory requirments, as well as ensuring staff training is up to date. The Quality Officer is a role in Carewatch Company branches, which includes some of the reposinsibilities of a Care Supervisor. Care Supervisor The Care supervisor is usually seen out and about with our care workers, mentoring and training them. You will meet the care supervisor when they provide a care assessment. Their role is also to review each care plan, ensuring that the care service we provide is always meeting the changing needs of our customer. Care Supervisors are qualified in health and social care to a high level, including their care assessment qualifications. They are available to answer any questions that you may have about home care whether you are receiving the Carewatch service, or considering it. The care supervisor will also attend the first care visit to introduce the care workers to you. Care Coordinator The care coordinator is qualified in health and social care, often having been a care worker themselves. They have the responsibility to ensure that care workers arrive at the correct time and are able to complete their home visits efficiently. They will also ensure that if there are any changes to the care workers due to sickness or holiday that you are informed straight away. Care coordinators also ensure that the care workers who visit each customer are qualified to work to the agreed care plan, and that they match any specific needs requested by the customer. Get In Touch Today If you would like a chat, or more information about our home care for the elderly, you can contact your local Carewatch team by using our branch finder, to discuss your requirements at a time that suits you. Find A Branch CSN Care Group Ltd t/a Carewatch Unit 4, Rankin House, Murdoch Court Roebuck Way, Knowlhill Milton Keynes MK5 8GB 01908 039 530 Useful Links Privacy Policy Complaints Procedure Terms of Use Cookie Policy Modern Slavery Statement Gender Pay Report Environmental Policy Statement of Purpose CQC Certificate of Registration The Small Print Registered in Scotland Company Number: SC617634 VAT Registration Number: 312662526 © 2021 Carewatch. All Rights Reserved