Please note: Information regarding Castelan Group and COVID-19 Home Services and products About Castelan People Vacancies Contact HomeAboutImportant Information Make a claim Important Information The Financial Conduct Authority ask us to report to them the percentage of complaints we close within 3 days and between 4 days and 8 weeks. This is the information you can see here. Details of the number of cases referred to the Financial Ombudsman Service can be found at the Financial Ombudsman website. Table of figures for the period 1st October 2019 to 31st March 2020 Product Total Insurance & pure protection Complaints closed within 3 days 107 Complaints closed > 3 days but within 8 weeks 159 Complaints closed > 8 weeks 1 Total complaints closed 267 Total Complaints upheld 95 Number of complaints per 1000 live policies 0.13 Number of complaints per 1000 policies sold 1.07 Castelan Group Alpha House, Sunnyside Road North, Weston-super-Mare, BS23 3QY VAT registered business: 114 067 153 Tel: 0370 320 3333 Fax: 0370 320 0241 Furniture Care Services Commercial Services Insurance Services Care Products Furniture Care Network Furniture Care Centre Press & Media About Castelan People Vacancies Contact Important Information Terms & Conditions Privacy Notice Cookie Notice Castelan Limited is authorised and regulated by the Financial Conduct Authority - registration number 572287 Registered in England: 7637133 Our use of cookies We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences. For more detailed information about the cookies we use, view our Cookie Policy. Essential Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then. SHOW COOKIES USED Performance Cookies These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site. SHOW COOKIES USED Functional Cookies These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly. SHOW COOKIES USED