Services Culture Sites News Career Join our team! Working with us Job Openings Benefits Recruitment Process Want to make someone's day, every day? Are you keen to join a multicultural team? Lufthansa InTouch could be the perfect place for you to spread your wings. Join the exciting world of air travel - become part of our international team and help make someone's day, every day. Scroll We make someone's day every day, by being best at being in touch! We offer more than just a job. We provide a platform for your personal development and life satisfaction. We offer comprehensive training, international career development opportunities, and attractive benefits. Enjoy positive interactions and resolve challenging queries in a supportive atmosphere of continuious learning. Travel the world at discounted prices while making someone's day, every day! Training & Development Our people are our biggest asset, and we invest in their development. Our team members learn new things every day through ongoing training, to develop their skills and impress our customers. We also offer international career development opportunities - putting you in charge of your career development path. Welcome on Board Our global Service Centres handle flight reservations and ticket sales, information and bookings on Miles & More (Lufthansa's loyalty programme), Special Service Requests, Baggage Tracing, Travel Agency Support, Technical Support, Social Media, and Customer Feedback Management. Prepare for Takeoff We’ll teach you everything you need to know to provide great service to our customers. This includes information about our company and our processes, as well as valuable soft-skills. Soft-skills workshops we offer include: • Positive Attitude • Cultural Diversity • Communication Skills • Self-Management • Leadership Tools Choose Your Destination Once you’re on board and able to service customers, we’ll help you to grow and develop your career at Lufthansa InTouch. Our Talents InTouch Development Programme offers an exciting variety of customised learning modules and workshops aimed at Coaches, Trainers, Quality Specialists and Team Leaders. Our web-based solutions makes it possible to learn across our international network, share our experiences and learn from each other. A Typical Day as a Customer Service Consultant View a Trainee Consultant 7:40 AM Arriving at Work Hi, I'm Elina. The sun is rising over Brno and I just arrived at work. I'm excited about the day ahead and I'm looking forward to making my customers' day. 7:40 AM 8:00 AM 8:20 AM 8:45 AM 9:45 AM 10:30 AM 11:00 AM 11:15 AM 4:40 PM Become a Home-Based Agent What if you could work from home, instead of going to an office every day? In July 2015 we launched a Home-Based Agent concept that enables Customer Service Consultants to assist passengers from home. What started as a groundbreaking enterprise has now developed into a highly specialised team handling a variety of services to customers. It's just one more way to stay on top of our game. Become a Home-Based Agent ’The Home-Based Agent chat room allows us to give our Consultants hands-on support, just as if they were sitting right next to us.’ Karen Knee Quality & Training Team Leader Lufthansa Global Tele Sales GmbH, trading as Lufthansa InTouch Ullsteinstr. 138, Haus 1A, 12109 Berlin, Germany Quick Links Services Career Legal Culture News Cookies Sites Media Imprint Connect With Us For general enquiries Email us intouch@dlh.de Call us +49 30 40 5708 102 All Rights Reserved © Lufthansa InTouch 2017 This site uses third-party website tracking technologies to provide and continually improve our services, and to display advertisements according to users' interests. I agree and may revoke or change my consent at any time with effect for the future. Accept Deny more Powered by Imprint | Privacy Policy