4.6 Feefo Contact Us Established in 1988 with over 30 years’ experience Who We Are & Who We Work With MSL is an award-winning claims business, offering claims handling services, legal expenses insurance and assistance insurances to MGAs, Insurers, Brokers & Self-Insured businesses. Customer & Colleagues MSL is a people business from top to bottom – we put clients and customers front and centre of everything we do. We have a can do attitude and as can be seen from our Feefo results, we go the extra mile to delight rather than just satisfy our customers. Our Customer First team looks for continuous improvement in all our interactions and ensures we’re always improving. Colleagues are crucial to the success of the business and everyone at MSL has a voice and an ability to shape future direction. We hold regular colleague forums and run an annual engagement survey to enable everyone to have their say and then act upon feasible suggestions. Our training and development plans ensure the team has the right skills and expertise to carry out their roles with confidence. MSL is also a fun place to work with our Social Committee, made up of members from each of our teams, working hard to deliver interesting and exciting activities and events for all colleagues. Our Mission We’ll go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading claims services, legal expenses insurance and assistance insurance. Our Vision Through innovative products and fantastic service, we’ll drive away stress and instil confidence in our customers. Drive We are determined, honest, and relentless in helping our customers and each other. Further We will go further to provide the very best service. And by doing this we will further ourselves. Drive Further MSL is part of Drive Further which also includes Dualdrive, Financial & Legal Insurance and Supportis. Drive Further is a family owned collective, built upon the strong foundation left by David Garner, who initially rented out his own Renault 5 to found the business in 1984. Now owned by his son, Nick Garner, the companies provide a wide range of services to Brokers, Intermediaries, SMEs, Insurers, Solicitors and their customers. A Team of Experts Within Their Fields A management team experienced in all aspects of claims handling and legal expenses insurance. Meet the Team “The decision to switch to MSL was an easy decision for a variety of reasons, we were impressed with the team who were very responsive to our customers’ needs with a clear focus on customer service and attention to detail. Since our switch to MSL the staff have provided a helpful and efficient service for our customers at what can be a distressing time. Of particular note is their 24 hour, UK based call centre, where clients can discuss their issue with informative, knowledgeable and friendly staff, whose priority is to keep our clients mobile, ensuring their business disruptions are kept to a minimum. We would have no hesitation in recommending their service to others.” Gina Dixon, Managing Director, Watkin Davies Insurance Consultants Ltd. Join Our Team of Award Winners MSL offers flexible working in a focused, fun and family oriented environment. LATEST OPPORTUNITIES Claims Handler MSL has an exciting opportunity to join a vibrant claims team MSL is a customer focused claims business, offering claims handling services and legal expenses insurance to MGAs, Insurers, Brokers & Self-Insured businesses. We are seeking an experienced Motor Claims … Find out more Thousands of Happy Customers View All Reviews Efficient and helpful “Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.” February 27, 2020 News Covid19 - Impacts Upon Home Insurance Claims Reducing Claims Costs -The Benefits of Third Party Claims Intervention Interview with Alan Brown – My First 6 Months at MSL More insights Copyright MSL Legal Expenses Limited 2021 © Facebook Twitter Linkedin Sign up for MSL Insights & Alerts Sign Up Cookie Policy| Terms & Conditions| Complaints Procedure| Legal & Privacy Policy| Drive Further| MSL Connect Login| Make a Claim MSL is a trading name of MSL Legal Expenses Limited and MSL Vehicle Solutions Limited, registered in England and Wales under Company Numbers 2210857 and 01462953. Authorised and regulated by the Financial Conduct Authority under firm reference number 311676 and 741238. This can be checked on the Financial Conduct Authority Financial Services Register by clicking here. MSL receives payments from third parties who we pass claims to. Website by Clicky