Intermediaries How to complain We always aim to provide a level of service that goes beyond your expectations. But if something goes wrong, we’ll work with you to put things right. If something goes wrong It's all about you you have our word The most important element of Masthaven is you. That’s why we created our Customer Charter and we’re 100% committed to making sure you get an unparalleled service. But if something does go wrong, we’ll work with you to find a suitable solution. Just call us on 0207 036 2000, email us at complaints@masthaven.co.uk or write to us at Masthaven Bank, 15-18 Rathbone Place, London W1T 1HU. Our complaints process is explained below. How we handle customer complaints How to complain Our commitment What will we do? How long will it take? What is the Financial Ombusdsman Service? 020 7036 2000 15-18 Rathbone Place, London, W1T 1HU info@masthaven.co.uk TERMS & CONDITIONS ONLINE SECURITY PRIVACY NOTICE COOKIE POLICY CAREERS MODERN SLAVERY 2021 Masthaven Bank Limited All Rights reserved. Masthaven Bank Limited is a company registered in England & Wales with registration number 09660012. Registered office address 15-18 Rathbone Place, London, W1T 1HU. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register no. 719354). Your eligible deposits with Masthaven are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UKs deposit guarantee scheme. This limit is applied to the total of any deposits you have. In the unlikely event that anything happens to Masthaven Bank Limited you won’t have to do anything. For information about the full scope of your protection, visit the FSCS website at www.fscs.org.uk. We use cookies to improve our website. Our cookie setting allows “Necessary” cookies. You can choose to turn on other non-essential cookies here. Necessary Statistics Preferences Marketing OK View Cookie Policy