763.323.2650 Start / Stop Service Careers Quick Pay Account Login ACCOUNT SERVICES OUTAGE CENTER SAVE MONEY AND ENERGY SAFETY ABOUT US SEARCH LIFE SUPPORT MEMBERS HomeOutage CenterLife Support Members Life Support Members Members who rely on electricity to operate medically necessary equipment should contact their physician to complete and sign the Connexus Energy Medically Necessary Equipment Form. Keep your information current To make changes to the information previously submitted on a medically necessary form, or if you no longer need to be on the life support list, please complete the online form. Restoration of Power Policy Alerting Connexus Energy of the use of medically necessarily equipment does not guarantee that power will be restored to your location first. During an outage, we restore power to the largest block of members first. This strategy provides the highest probability that members with medically necessary equipment are restored quickly. What to Expect Members with medically necessary equipment can expect: To receive advanced notice of planned power outages to allow you to make alternate arrangements during the outage, if necessary. Connexus Energy to contact you during unplanned outages, providing information on the cause and an estimated time that power will be restored. Updates should the restoration time change. Back-Up Plan We encourage our members with medically necessary equipment to prepare for power outages. Plan for other living arrangements or arrange for an alternative power supply. In some circumstances, a back-up generator may be appropriate. Members are responsible for the safe installation, use, and maintenance of a generator. If your medical equipment has a battery back-up, ensure that the battery is charged and tested regularly. PREPARING FOR AN OUTAGE You can be prepared for a power outage by following a few simple steps. GET PREPARED What To Do If Vehicle Contacts a Power Line WATCH NOW Stay Away From Downed Power Lines WATCH NOW Checking Fuses and Breakers WATCH NOW Outages and Members On Life Support WATCH NOW ‹ › Connexus Energy Blog Connexus Energy wins grid reliability award and national recognition for solar land use practices Nov 16, 2021 View blog >> Connect with Connexus Stay up-to-date on everything from outages and disruptions to valuable programs and money-saving rebates. Lobby Hours Monday-Friday 8:30 a.m. - 4:00 p.m. OUTAGE LINE 763.323.2660 Connexus Energy 14601 Ramsey Boulevard Ramsey, MN 55303 Please Mail Payments to: P.O. Box 1808 Minneapolis, MN 55480-1808 Member Services 763.323.2650 Monday-Friday 7:30 a.m. - 5:30 p.m. Credit/Debit Card Payments 800.240.4199 Unclaimed Cash Back Do you have unclaimed Cash Back from Connexus Energy? Find out now. . ACCOUNT SERVICES OUTAGE CENTER SAVE MONEY AND ENERGY SAFETY ABOUT START/STOP SERVICES ACCOUNT LOGIN QUICK PAY CAREERS CONTACT US Site Map Privacy and Security Website Credits Copyright 2021 Connexus Energy All Rights Reserved.