Claims Complaints First Canadian aims to take care of its customers. If you think we’ve gotten something wrong, please let us know by following the steps below. We promise to handle your complaint in a professional and courteous manner, guided by the following principles: Culture We welcome your feedback as a way to make sure we take care of our customers. If we’ve dropped the ball, we’ll put things right, and we’ll make sure we do things better next time. Accountability We want to be open and honest when accounting for our decisions and actions. Procedure We will investigate your complaint thoroughly and fairly. Our decision will be based on the available facts and evidence, and it will be made objectively and fairly, without undue delay. Put it Right Sometimes we get it wrong. When we do, we will take steps to put things right in a fair and proportionate manner. Sometimes we will owe you an apology. And sometimes we must change our procedures, improve employee training, or revise an earlier decision. Please select the relevant Complaints Handling Protocol below to help get you through this process. First Canadian Insurance Corporation Millennium Insurance Corporation Call Us Please give us a call first at 1.800.561.3242 and ask to speak directly with the Customer Service Representative handling your file. Most customers resolve their concerns this way. 1: Write Us 2: Contact the Complaints Ombudsman 3: Contact the Appropriate External Agency As a provincially licensed and regulated insurance company, we are subject to the Insurance Act and Regulations of each province and territory. Government regulatory bodies in each jurisdiction oversee the activities of insurance companies and provide assistance to consumers who may have inquiries or concerns. Products Life Insurance Vehicle & RV Protection Group Benefits Contact 1.800.561.3242 Contact Us Claims Location First Canadian Financial Group 320 Sioux Rd Sherwood Park, AB T8A 3X6 2018 © First Canadian Financial Group. All Rights Reserved. Regulatory Disclosures | Privacy Policy | Legal Notice | Complaints | Contact Us