Services CUSTOMER CARE SALES DELIVERY / INSTALL OMNI CHANNEL BACK OFFICE Let’s be Clear: ASK provides Omni channel services that connect you and your customers across many channels and devices. This is very different from multi-channel, which is simply providing support on more than one channel, but not integrating that support across channels. Omni-channel solutions focus on the customer, ensuring they can seamlessly navigate between your company’s many touchpoints. ASK omni-channel services include: PHONE CHAT SUPPORT SOCIAL MEDIA SUPPORT EMAIL SUPPORT CLICK-TO-CALL Businesses that adopt omni-channel strategies achieve 91% greater year-over-year customer retention rates compared to business that don’t. — ASPECT SOFTWARE To learn more about how your business can seamlessly connect with customers, contact us to schedule a FREE ASK demo. LET’S CONNECT ASK lives the values of Southern hospitality. Which means not only do we connect with your customers across all channels, we do so with kindness and professionalism. Whenever or wherever your customers reach out to you, we take care of them as you would, and promote the brand you’ve worked hard to create. ASK omni-channel solutions allow your business to: Connect with your customers when and where they want to connect, making them the focus of every interaction. Listen to and respond to customer inquiries immediately, positively effecting brand loyalty, lifetime customer value and word of mouth. Track individual transactions no matter where they occur in order to better understand and manage your business. Access and compare customer data no matter where it is generated in order to not only better serve customers, but also gain a fuller perspective of your business. To learn more about how you can promote your unique brand consistently across channels, contact us to schedule a FREE ASK demo. Companies with extremely strong omni-channel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omni-channel customer engagement. — ABERDEEN GROUP LET’S GET SOCIAL Every omni-channel strategy must include social media considerations. We manage your brand across online communities, including Facebook, Twitter, and others. As your strategic partner, we work with you to determine the goals of your social media program and provide meaningful data to understand results. ASK social media services include: Social presence management Answer customer inquiries in real time Customer service extension to social media Integration with your current teams Social media risk management To learn how you can grow your business with social media strategies, management and analytics, contact us to schedule a FREE ASK demo. Home Services Customer Care Sales Delivery / Install Omni Channel Back Office About Our Story Our Team Our Culture Blog Resources Case Studies SOP Agent KPI's Project KPI's Reporting Contact © ASK 2017 | 5665 Carmichael Road, Montgomery, AL, 36117