Careers Payment Portal Customer Portal E Contact Your Business Your Challenge Our Solution IT Services – Remote Support The ERGOS Icon for Remote Support ERGOS provides the “ERGOS Icon“, a powerful new tool benefiting our Managed Services clients. This tool enhances customer service and provides new and improved Remote Support! Desktop issues that affect your productivity, such as printing problems, how-to questions about email, documents, spreadsheets and more are common calls our LIVE Desk receives. With the ERGOS Icon, you get instant help with desktop related issues. This new feature is exclusively available to our Managed IT Services clients. The ERGOS Icon is fast, and it improves your productivity. Without dispatching an ERGOS consultant onsite, our LIVE Desk can provide live support to remotely solve your issue quickly. With three tiers of support, your issue is identified and clearly documented. If not resolved by the attending LIVE Desk consultant, your issue will be escalated to Tier 2 or Tier 3 support depending on the complexity of the issue. Our LIVE Desk consultants are highly trained and skilled and include Senior Network Consultants to resolve desktop and server issues efficiently. How to Set Up Remote Support Let your ERGOS Consultant know that you are interested in remote support. Your ERGOS consultant will get the ERGOS Icon installed on your company’s choice of workstations automatically. Likewise, our LIVE Desk can help any of your users install it or install it for them. If you want to know more or would like to get Remote Support set up, email our LIVE Desk at helpme@ERGOS.com or call the LIVE Desk at 713.621.9220 Option 2. For help with any consulting or managed: IT services Houston, IT services Dallas, IT services Austin VMware or Cloud IT solutions Contact Us. Cloud Services Cloud Overview The Data Center Cost Savings ERGOS LIVE Desk Contact Us Contact Us ERGOS Live Desk - Phone: 713.621.9220 - Opt. 2 ERGOS Sales: 713.621.9220 - Opt. 1 ERGOS Fax: 713.626.8179 Email ERGOS Support: helpme@ERGOS.com General Inquiries: sales@ERGOS.com Locations Houston | Woodlands | Dallas | Austin | San Antonio | Midland | New Jersey | Dubai Web Design and Managed Hosting by ERGOS Technology Follow Us SERVICES Managed Web Hosting Search Engine Optimization RESOURCES Customer Portal Remote Support Support INFORMATION About Us Awards & Membership Certifications & Competencies Contact ERGOS Facility Leadership Partners News Copyright © 2015. ERGOS provides Managed IT Services, Outsourced IT, and Application Solutions that Power Your Business. All rights reserved.