My Account Report an Outage Customer Service Search MENU MY SERVICES Start, Stop, and Transfer Services Select the service you need: Residential Commercial All requests to start, stop, or transfer service are due at least one NBU business day prior to the desired schedule date. Start Service All Customers must provide the necessary information. Along with a completed application, you will need to provide NBU with: a copy of your driver’s license All service locations require a security deposit. More information can be found here. The following ways are available to initiate services: In Person Over the Phone By Fax By Mail By Email Stop Service Provide an Address A customer discontinuing services will need to provide NBU with the proper forwarding address. Provide Identification The customer will also need to verify identification such as a driver’s license and a Social Security number to complete the disconnection request. A disconnection request may be submitted a few ways: In Person Over the Phone By Fax By Mail By Email Transfer Service Provide an Address A customer transferring service will need to provide NBU with the address for which they are requesting services. The service address will determine the services that are provided for that specific location. Provide Identification The customer will need to provide NBU with identification such as a driver’s license and a Social Security number. A deposit may be required, depending on payment history. If you are an existing NBU customer and in need of transferring your utility service from one location to another you can make that request a few ways: In Person Over the Phone By Fax By Mail By Email Additional Questions? Contact Customer Service at 830.629.8400, 830.606.2074 (San Antonio metro) or email customerservice@nbutexas.com. You can send a fax to NBU at 830.629.2119. Need New Construction Utility Services? Customer Service Newsroom Publications Careers Facebook Twitter Instagram LinkedIn YouTube COMPANY About New Braunfels Utilities Planning for the Future NBU Headquarters A Lasting Legacy WAYS TO SAVE Current Water Status: Non-Drought Rebates ACCOUNT Electric, Water, and Wastewater Rates Ways to Pay Understanding Your Bill Customer Service Resources SERVICES Start, Stop, and Transfer Services Before You Dig Tree Trimming NBU Locations MAIN OFFICE 263 Main Plaza, New Braunfels, TX 78130 SERVICE CENTER 355 FM 306, New Braunfels, TX 78130 Contact NBU MAIN OFFICE 830.629.8400 TOLL FREE 866.629.8400 AFTER HOURS 830.629.4628 Operating Hours Monday – Friday, 8:00 a.m. to 5:00 p.m. Privacy Policy 2020 © 2021 New Braunfels Utilities. All rights reserved. We use cookies to improve the user experience on this site. Privacy Policy Dismiss Notice