Energy help Looking for a little assistance with your kinex energy service? Find the most frequently asked questions and answers below. If you are unable to find your answer please contact our Customer Service team on 0161 871 1087. Frequently asked questions Business Energy Do you offer any online tools? What do I do if I have a gas leak / power cut? Once the gas leak / power cut has been resolved, can I seek compensation from kinex? How often will I receive a bill? How is my monthly direct debit calculated? How much VAT will I pay? Who reads my meter now and who will read it in the future? What is Climate Change Levy? What is the feed-in Tariff How do I report theft? What do I do if I am moving premises? What is the Smart Meter roll out? Yes, you can take advantage of the online tools we offer by signing up to the Customer Zone. This will give you access to your invoices online, you can submit meter reads and you can benefit from the ongoing introduction of new tools we are developing to manage your account. Terms & Conditions T&Cs and Pricing Privacy Policy Acceptable Use Policy Cookie Policy Treating Customers Fairly Statement Treating Vulnerable Customers Fairly Policy Coronavirus and Critical Sectors Policy Complaints Our Commitment To You Complaints Procedures Telecoms Complaints Procedure Energy Complaints Procedure Water Complaints Procedure Contact us Head Office kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS Contact us Media enquiries Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.