Home PPI Tax Refund Pay Invoice Contact Us Client Login Beware of the Scammers Home » Complaints Publications Complaints Publications Complaints Figures from: 31st December 2019 to 30th December 2020 Complaints Publication Report We want all our customers to have a positive experience when using our services. Our aim is to treat customers fairly and improve their overall customer service, we treat all customer complaints seriously and have a dedicated complaints team. We believe that by reacting to and making improvements based on the reasons for the customers complaint, overall will reduce the number of complaints reported and enhance the customer experience for new and existing customers. We aim to make our documentation clear and easy to follow and as customer data is very important to you and us, we have strict data protection rules in place to protect you. Please review our website for our terms and conditions. Provision (at end of reporting end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Closed within 3 days (%) Closed After 3 Days but within 8 weeks (%) Upheld (%) Main Cause of Complaints opened Banking and credit cards N/A N/A N/A N/A N/A N/A N/A N/A Home finance N/A N/A N/A N/A N/A N/A N/A N/A Insurance and pure protection N/A N/A N/A N/A N/A N/A N/A N/A Decumulation and pensions N/A N/A N/A N/A N/A N/A N/A N/A Investments N/A N/A N/A N/A N/A N/A N/A N/A Credit Related N/A N/A N/A N/A N/A N/A N/A N/A Claims Management 22 per every 1000 complaints N/A 2,837 2,733 17% 83% 54% Customer service issues (including call handling) Total 22 per every 1000 complaints N/A 2,837 2,733 17% 83% 54% Customer service issues (including call handling) Previous Complaints Publications: 01st April 2019 to 31st December 2019 Our Address Gladstone Brookes Ltd 47 Museum Street, Warrington, Cheshire, WA1 1LD, UK Tel: 01925 320932 Site Information Terms & Conditions Complaints Procedure Complaints Publications Privacy Policy Cookie Policy Modern Slavery Act Transparency Statement CV19 Risk Assessment CV19 Secure Statement Site Map Follow us Registered with the Information Commissioners Office; registration number: Z9988740. Registration Address: Railex Business Centre, Crossens Way, Marine Drive, Southport, Merseyside, PR9 9LY. Company Number: 06278129. Registered as a company in England & Wales. Vat Number: 909 1828 09. Tel: 01925 320932. Contact details can be found on our contact page. Gladstone Brookes Ltd - © 2021 - All Rights Reserved. Menu