PRIVACY POLICY 1. SCOPE OF APPLICATION This privacy policy applies to all the websites, services and other offerings of the Elbphilharmonie and Laeiszhalle, provided that reference is made to this privacy policy. It is important to us that you feel happy and safe not only when attending our concerts, but also when visiting our websites and when taking advantage of our other offers and services. We would therefore like to inform you in the following information about how we process your personal data. 2. WHAT DATA DO WE COLLECT FROM YOU? We collect personal data from you when you use the services offered on our website, for example, when you apply for/buy a ticket or purchase a product, create a customer account, share information with us through our contact form, or update your details. A) DATA YOU GIVE US... …when applying for or buying tickets, subscriptions or other products …when you subscribe to our newsletter or get in touch with us …when you apply to take part in one of our non-professional ensembles …when you contribute an entry to the Elbphilharmonie Guest Book …when you take part in a competition …when you apply for a job with us …which we use on the basis of your consent B) DATA WE COLLECT AUTOMATICALLY Cookies Google Analytics Amazon CloudFront Ticket delivery by text message (SMS) 3. HOW WE USE YOUR DATA... …to process your order and for the performance of the contract. The legal basis for this is Art. 6 Par. 1 Point b GDPR. …to pursue our legitimate interests, except where your rights and freedoms override them. The legal basis for this is Art. 6 Par. 1 Point f GDPR. …that we have received on the basis of your consent. The legal basis for this is Art. 6 Par. 1 Point a GDPR. 4. TO WHOM DO WE PASS YOUR DATA? …between the associated companies of the entire operation …to the Elbphilharmonie Stiftung and the Freundeskreis Elbphilharmonie + Laeiszhalle e.V. …to service providers as part of the purchase process in order to deliver the tickets and process payments …within the framework of the ticket sale process for administration and handling, as well as for printing and shipping tickets and other print products …to service providers for box office services and Plaza operations …to financial institutions and service providers …within the context of designing, operating and maintaining our website and online shop …to design our website in a way that ensures it fulfils its purpose …to law enforcement authorities or within the context of legal proceedings Data transmission to third countries Our service providers are strictly bound by instructions and are correspondingly liable under contract within the framework of a contract data processing agreement pursuant to Art. 28 GDPR. 5. THE USE OF YOUR DATA BY THIRD PARTIES Embedded Vimeo videos Embedded YouTube videos Embedded SoundCloud/Spotify content Forwarding to other websites and social networks 6. YOUR OPTIONS WITH REGARD TO THE COLLECTED DATA Cookies Google Analytics Customer account Newsletter 7. YOUR RIGHTS AS A USER The GDPR grants you certain rights in regards to the processing of your personal data. Please contact datenschutz@elbphilharmonie.de and state your request: 1. Right of access by the data subject (Art. 15 GDPR) 2. Right to rectification and erasure (Art. 16 and 17 GDPR) 3. Right to restrict processing (Art. 18 GDPR) 4. Right to data portability (Art. 20 GDPR) 5. Right to object (Art. 21 GDPR) 6. Right to lodge a complaint with a supervisory authority 8. HOW LONG DO WE STORE YOUR PERSONAL DATA? How long we keep your personal data depends, firstly, on the relevant legal regulations that require us to adhere to a certain retention period. Such regulation includes laws governing data retention and laws relating to commercial and tax issues, for example, the tax code and the commercial code. Secondly, the retention period for personal data depends on how long we need the data in order to perform the services we offer. If you ask us to erase your data, we will comply with the request within a reasonable period of time, after checking any obligations that may prevent us from erasing the data. Besides that, we store your personal data in accordance with your given consent. 9. DATA CONTROLLERS FOR YOUR DATA When you buy a concert ticket from us, you – as a concertgoer – conclude an event contract with the promoter of that respective concert. You will find the respective promoter for each concert named in our concert calendar. The company that serves as your contractual partner is the data controller with regard to the data collected in connection with the contractual relationship, and they are responsible for collecting, using, passing on, storing and protecting your personal data. Insofar, Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH is commissioned to process data as a contract processor on behalf of the promoter. You can therefore send any concerns you may have to datenschutz@elbphilharmonie.de. We will forward your concerns to the relevant data controller for a decision. You will find contact data for the data protection officer of HamburgMusik gGmbH and of Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH in section 11: »Data protection officer«. 10. QUESTIONS, COMMENTS AND INFORMATION Should you discover that the data we store concerning you is incorrect, you can – and should – correct the data yourself in our online shop. To do so, simply log in using your email address and your password. You can also contact us in such a case. If you have any other questions or comments regarding data protection with us, please feel free to contact us on datenschutz@elbphilharmonie.de. 11. DATA PROTECTION OFFICER Our company data protection officer will be happy to provide information and suggestions on all topics relating to data protection: Dr Uwe Schläger datenschutz nord GmbH www.datenschutz-nord.de office@datenschutz-nord.de 12. CHANGES TO THIS PRIVACY POLICY The further development of the internet, our websites and our portfolio of services can also have an impact on the way we handle personal data. We therefore reserve the right to change this privacy policy in future within the framework of the data protection guidelines. We therefore suggest that you visit our website www.elbphilharmonie.com from time to time in order to take note of any updates to our privacy policy. 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