Change Country Tracking About us Asendia Insights Service updates Contact us . How can we help you? e-commerce Mail Industry Destinations About Asendia We empower businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, and with operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia is located in 4 continents and delivers parcels & mail worldwide ASENDIA GLOBAL Unrivalled mail heritage and innovating in e-commerce Asendia’s heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. We provide a number of value added services too, including returns, fulfilment and lettershop, and we have acquired a number of companies to enhance our services, including eshopworld a global e-commerce software business. La Poste and Swiss Post Founded in 2012, Asendia has the combined expertise of over 1,500 employees across 4 continents. 32 Global locations Operations in North America, Europe, Asia and Oceania and final-mile delivery partners across the globe. Delivering Worldwide Our e-PAQ parcel solutions and mail services are global and we deliver millions of items each month. Our Vision, Mission & Values Our Vision Our vision is to deliver on our promise to make cross-border e-commerce and mail easy and reliable, worldwide. That means we make it easy for you to get your mail, publications and packages out to your customers, wherever they are in the world. We support your e-commerce operation with efficient and dependable delivery and returns services. Whether you need help with large numbers of items or you're starting out and growing, we provide easy-to-use services you can rely on, so you can focus on developing your business. Our Mission We want to excel in every interaction with our customers. So we look for innovative ways to make your experience even better. We are determined to grow sustainably, taking a responsible attitude to the world around us. As a global business, we're proud of the way we collaborate across borders. We are trusted specialists in France and Switzerland and now established throughout Europe, North America, Asia and Oceania. Our Values Putting the customer at the center: Asendia is committed to putting the customer at the center of everything we do, which is why we stand for trust, friendliness, and ease of use. Sustainable future: Sustainability is one of our key priorities – we aim for reducing our own impact on the environment, along with supporting and advising our customers with their own sustainability objectives. Our Management Team Marc Pontet Chief Executive Officer Imke Boer Head of Continental Europe Matthieu Martin Chief Finance Officer Barbara Saskia Schielke Chief Human Resources Officer Renaud Marlière Chief Business Development Officer André Maurer Deputy-CEO, Chief Supply Chain Management Officer Lionel Berthe Head of Asia Pacific Marina Bartetzko Deputy-CEO, Head of Asendia Switzerland & Asendia Press Sonia Scharfman Deputy-CEO, Head of Asendia France Rob DiVincenzo CEO Asendia USA Simon Batt CEO Asendia UK Acquisitions and Partnerships We are committed to continually improve and expand our services to the benefit of our customers. In recent years we have taken big steps to achieve this through acquisitions and strategic partnerships. Asendia acquired full ownership of eshopworld in 2021, after an initial investment in 2013, and acquiring a majority controlling stake in 2017. eshopworld is a Dublin based software company specialising in e-commerce technology that improves an international shopper's online experience, making them more likely to buy again and again. This includes displaying local pricing and payment methods, customs duties and tax calculations, and multilingual customer service. Our recent acquisitions of wnDirect (UK) and Globegistics (USA) are excellent examples of our commitment to expand and enhance our e-commerce services. These two businesses were relatively young, dynamic and successful companies that developed their international parcel solutions through market-leading technology. This includes customs clearance and delivery duty paid services, and returns solutions, in addition to international parcel delivery services. Premium Partners Asendia works hand-in-hand with postal and parcel operators in over 200 countries and territories. However in some regions we have Premium Partnerships which provide Asendia's customers with even more benefits. Asendia has partnered with An Post's Post Parcels - the national parcel operator in Ireland - to provide a feature-rich parcel service to consumers in Ireland. Asendia is your expert for cross-border deliveries from 17 countries worldwide, and An Post is the most experienced and trusted ecommerce parcel delivery company in Ireland. Hand-in-hand we work to provide an excellent customer experience for you and your Irish customers. In 2016, Asendia signed a sales partnership with Israel Post for e-commerce parcel solutions to Israel. This partnership will unlock potential for retailers looking to expand their commerce to Israel, a destination with many opportunities. Israel Post is the largest last mile provider in the country and the deal with Asendia not only offers excellent value for money but also ensures parcels injected into their parcel network are expedited. Sustainability taken seriously Our founding companies La Poste and Swiss Post were ahead of their time in focusing on sustainability. We continue that heritage by taking positive, responsible action to minimise our impact on the natural world. We are committed to Measure, Reduce, Offset and Advise - we apply this to everything we do. From energy efficient transport to investment in carbon offsetting projects, we're proud that all our deliveries from Europe are now carbon neutral. We're working hard all over the world to do even better. 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