+1 800 342 7444 Materials Applications Quality Design Services Thermoforming Projects About SIMONA BOLTARON’S CUSTOMER SERVICE TEAM EARNS NATIONAL AWARD FOR EXCELLENCE Company honored in the 2020 Stevie® Awards for Sales & Customer Service February 24, 2020 The customer service team for SIMONA Boltaron has been named a sales support team of the year in the 14th annual Stevie® Awards for Sales & Customer Service. The honors are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers. SIMONA Boltaron’s customer service team handles orders for customers worldwide including designers, original equipment manufacturers and thermoformers to create aircraft interiors for the world’s largest airlines, including Delta Airlines and Virgin Atlantic Airlines. The team’s seven members have nearly 200 combined years of customer service experience and are a central pillar of SIMONA Boltaron’s “Company Like a Friend” approach to building long-term customer relationships. “Our SIMONA Boltaron customer service team is an enormous asset,” said Adam Mellen, CSO of SIMONA AMERICA Group. “They take great pride in expediting urgent requests and proactively helping customers solve problems, which truly sets us apart from other suppliers. This honor is well deserved, and I am very glad to see them recognized for their outstanding professionalism.” The 2019 Boltaron Customer Satisfaction Survey revealed a high level of overall satisfaction with the company and its products, with three quarters of respondents giving a satisfaction rating of nine or 10. Customers ranked their satisfaction with the friendliness of Boltaron’s customer service team especially high, giving it an average rating of 5.66 (with 6 representing “very satisfied”). The friendliness of the customer service team is more than a nice “extra” for customers – it is a key differentiator for the company. In a head-to-head comparison with Boltaron’s largest competitor, the company came out on top in every major product and service category. Moreover, Boltaron’s ratings for “likeability” and “flexibility” surpassed the competitor by a wider margin than any other product or service category. “The culture here is that we care,” said Angel Jewell, customer service team member. “We have been able to build trust with our buyers by confidently managing their requests and answering questions in real time. We are blessed with a great work environment, which benefits our customers. We greet them with smiling voices and eagerness to help.” More than 2,600 nominations from organizations of all sizes and in virtually every industry, in 48 nations, were evaluated in this year’s Stevie Awards competition. Finalists were determined by more than 180 professionals worldwide, working in seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements. Recipients will be honored at an awards gala in Las Vegas, Nevada on February 28. Design Texture Library Request a Color Match Translucents Metallics Pearlescents Materials Aircraft Interiors General Forming Corrosion Resistance Mass Transit Building and Retail Holster and Sheath Thermoforming Resources Technical Support Need Help? Request a Quote Contact Sales Team Data Sheets Care and Maintenance Material Testing Flammability Ratings Our Company Our Company SIMONA AMERICA Group Careers ROHS Declaration REACH Compliance Conflict Mineral Statement ISO 9001:2015 + AS9100D Anti-Human Trafficking Statement Safety Data Sheet Terms and Conditions RELIABILITY MEETS INNOVATION SIMONA Boltaron Inc. 1 General Street Newcomerstown, OH 43832 USA +1 800 342 7444 © 2021 SIMONA Boltaron Inc.