Services CUSTOMER CARE SALES DELIVERY / INSTALL OMNI CHANNEL BACK OFFICE OPPORTUNITY When customers call, it’s your chance to delight and impress. Your customers expect: If your customers aren’t satisfied with their experience with you, they WILL leave. By 2020, customer experience will overtake price and product as the key differentiator between brands. —WALKER INFO SOLUTIONS ASK has been providing customer care with warm Southern hospitality for decades. With ASK solutions, you can: Gain a partner who works beside you to understand your customers and their needs, as well as your goals for business growth. You choose the solutions that work for your unique business. Eliminate unnecessary barriers between you and your customers with 24/7 call answering and customer care that is truly omni-channel. Enjoy flexibility to seamlessly meet customer service demands and cut call center overhead. Delight your customers with individualized interactions. Realize opportunities you may be missing to create added value from calls. Build a loyal customer base who understand their issues will be handled quickly. One happy customer can equal as many as 9 referrals for your business. — AMERICAN EXPRESS Our goal for you customer is to feel they were treated fairly and respectfully. To learn more about Customer Care solutions that drive quality customer experience, contact us to schedule a FREE ASK demo. RESULTS You’re busy doing what you do best: managing your business for optimum results. When you outsource your Customer Care to ASK, your goals become our goals. Whether you’re a Fortune 500 company or a startup, ASK provides solutions that drive ROI. We track and analyze the data that matters, from first call resolution to talk time and hold times. And, if something isn’t working, we fix it in real time. On average, ASK clients realize: Faster call resolution Real-time visibility into agent performance Dramatically reduced agent turnover A pay-per-use model for optimal productivity and cost efficiency CSAT and NPS scores show measurable improvement 70% of buying experiences are based on how the customer feels they are being treated. — MCKINSEY To learn more about how your business can get real results with individualized Customer Care solutions, contact us to schedule a FREE ASK demo. SUCCESS Quality customer experience sets you apart from your competitors more so than your product, service or price. When you hire ASK, we work as your strategic partner. Like you, we are focused on 100% customer satisfaction. ASK Customer Care services include: To learn more about how your business can reach greater levels of success, contact us to schedule a FREE ASK demo. CONTACT US TODAY TO SCHEDULE A FREE ASK DEMO. SUBSCRIBE TO OUR NEWSLETTER SIGN UP Sign up with your email address to receive news and updates. We respect your privacy. Home Services Customer Care Sales Delivery / Install Omni Channel Back Office About Our Story Our Team Our Culture Blog Resources Case Studies SOP Agent KPI's Project KPI's Reporting Contact © ASK 2017 | 5665 Carmichael Road, Montgomery, AL, 36117