Residential Quorum Request a Quote Save 30 to 70% OFF our in-stock rugs! Click here for more details! Home » About Us » Manufacturer Warranties Warranties MANUFACTURER Warranties At Roberts Carpet & Fine Floors, your purchase is protected so you can shop with confidence from trusted brands. Explore manufacturer warranties below. Karastan Warranty Information Anso Nylon Warranty Information Floorte Warranty Information Houston – SouthwestHouston – WestHouston – SouthHouston – CentralStafford, TXWebster, TXThe Woodlands, TXTomball, TXKaty, TX CarpetHardwoodVinylLaminateTileArea Rugs Copyright ©2021 Roberts Carpet & Fine Floors. All Rights Reserved. Terms & ConditionsPrivacy PolicySitemap

Residential Quorum Request a Quote Save 30 to 70% OFF our in-stock rugs! Click here for more details! Home » About Us » Roberts Custom Care ROBERTS CARPET & FINE FLOORS Customer Care ROBERTS CARPET & FINE FLOORS Customer Care Every home is unique, so it stands to reason that each flooring job presents a unique set of obstacles. Our flooring experts are trained to identify the best course of attack so that your new flooring looks and performs as beautifully as intended. However, as with every custom service job, unexpected complications occasionally arise. For this reason, we offer outstanding warranties to protect your investment. Furthermore, Roberts Carpet & Fine Floors is unique within our industry, as we maintain an in-house, full-service customer care team. See below for a list of services that our customer care team offers. Customer Care Services: Provide a direct contact to answer questions and concerns on jobs in progress Educate customers on proper maintenance in order to keep warranties intact Inspect customers concerns, if any, after install Take photos and provide for manufacturer to justify a claim File warranty claims for the customer with the manufacturers Act as an advocate for the customer and follow the claim every step of the way Supply all documents necessary to finalize claim Assist in product selection for a free replacement Questions? Two easy ways to Contact customer care. Use contact link below or simply call 713-926-7200 Ext. 109 Contact Houston – SouthwestHouston – WestHouston – SouthHouston – CentralStafford, TXWebster, TXThe Woodlands, TXTomball, TXKaty, TX CarpetHardwoodVinylLaminateTileArea Rugs Copyright ©2021 Roberts Carpet & Fine Floors. All Rights Reserved. Terms & ConditionsPrivacy PolicySitemap