0800 029 1000 Something else we can help you with? Get more help from our Help & Advice Centre Delivery At Waltons we offer free delivery to most UK postcodes, on all our garden buildings. Please see the delivery charges explained section below for more information. You can book the day of your choice for delivery when placing your order. Alternatively, you may place your order without selecting a delivery date and a member of our team will contact you directly to arrange a suitable delivery date. Due to the nature of our products we are unable to deliver to the Republic of Ireland, some areas of Scotland and any offshore islands. If you are unsure then please use the post code to see if we are able to deliver to your area. On the morning of the delivery day a text will be sent to you with a 2-hour time slot for delivery. We aim to meet these delivery times but during busy periods, deliveries may take a little longer, however we always work hard to keep the delays to a minimum. You or a friend/neighbour will need to be present to sign for the delivery. Unfortunately, we cannot leave the item without a signature. Please note: Delivery is kerbside only, though at the driver's discretion they may be able to help you lift the building to a more suitable location outside your property. If you need to transport the building through your house then you will need to make your own arrangements prior to delivery to do this as our drivers are not insured to enter your house. Please be aware that if you live in a terraced house, we will only deliver to the front of the property. Some items are delivered on a pallet, however it is not the responsibly of the Walton's to collect the pallet after delivery. Our Delivery Charges Explained Garden Buildings (excl. log cabins) Log Cabins ZONE Sheds, Fence Panels, etc Log Cabins Zone 0 Free Delivery Free Delivery Zone 1 £69.99 £69.99 Zone 2 £109.99 £249.99 Zone 3 £139.99 £369.99 Zone 4 £249.99 N/A FAQs My order has not been delivered, what should I do? We deliver between 7am and 7pm. If your order has not been delivered when expected please contact our delivery team. You can send an e-mail to despatch@waltons.co.uk and our team will telephone you to arrange a new delivery date. You can also ring our delivery team on 0800 029 1000 and speak to them about your order and arrange a new date. Will I need to help my delivery driver? Our drivers DO NOT need your help during a delivery. They will not ask for your help and they can manage all the items themselves. We are not insured to cover any customer injuries and therefore we ask you NOT to help or try and help our drivers while they make a delivery. What access is needed for my delivery? Our drivers are only contracted to provide kerbside drop offs and deliveries. They will NOT bring any of our orders through your home. A driver may offer to take an order further; for instance a back garden but this is ONLY at their own discretion. If you have added our installation service to your order please be aware that they will require full access to your garden. Our installation team will not bring a building through your home as they are not covered by insurance to enter a customer's home. If you have any questions about access or you live in a restricted access zone please contact our sales team on 0800 029 1000. Our team will be able to provide you with more information and specific building information. What size vehicle will deliver my order? We operate 3.5 ton, 7.5 ton and 17 ton vehicles. Your ordered building could arrive on any of these vehicles depending on which area you live in and the time of year. If you live in area where access is difficult for larger vehicles please let us know as soon as possible. Please call our dispatch team on 0800 029 1000. You can also send our team an e-mail regarding access. Send an e-mail to service@waltons.co.uk with your name, access details and order number. What happens if my order is not delivered on the day I picked? We apologise if you were expecting a delivery on a specific day and it was not delivered. If you did not get your order delivered please wait for us to contact you. We will speak to you and arrange another suitable delivery date. You do not need to be home for your Waltons delivery. You can contact us and let us know about your missed delivery, too. E-mail service@waltons.co.uk with your name, address and order number. Alternatively, you can contact our team on 0800 029 1000. There is no monetary compensation for a missed delivery, please see our terms & conditions for more information. How are log cabins delivered? Log cabins usually take a bit longer to deliver than most of our other products. This is because they are put into production when ordered. You should expect to receive a delivery call within 28 working days of placing your order. Please allow enough time for our team to call you. Our log cabins are delivered on the back of various different sized vehicles, depending on the size of cabin. Generally, the largest sized vehicle we deliver on is a 17 ton truck, which is the same size as a dustbin lorry. The windows and doors are pre-assembled. The wall roof and floor pieces will be offloaded one piece at a time. Please remember that this is kerbside delivery only, so the customer will be required to move the parts to the rear of the property. There must be sufficient space for the vehicle to operate safely. If you are worried about your home not being easy to access please contact our team on the number or e-mail address below. All Waltons deliveries are all kerbside ONLY. Our drivers are helpful and will always try and place the building in a convenient position for you. It is entirely at our driver's discretion if they decide to move the building somewhere inside your property. They are not authorised to deliver items through someone's home. Please always provide the most convenient telephone number when placing your log cabin order. Our drivers may need to contact you about your delivery a few days before it's due. If you want to contact our delivery team about a log cabin delivery please call them on 0800 029 1000. Alternatively, send our delivery team an email to service@waltons.co.uk. Can I choose a delivery slot? We will contact you on the morning of your confirmed delivery date by email and/or SMS with a 2-hour delivery time slot. We aim to meet these delivery times but during busy periods, deliveries may take a little longer, however we always work hard to keep delays to a minimum. JOIN OUR EMAIL CLUB to receive exclusive offers and discounts. Simply enter your email address and click Join. JOIN Customer Service Contact Us Terms & Conditions Privacy Cookies Delivery My Order My Account Visit Showsite About Waltons About Waltons Why Choose Waltons? Press & Media Send us your photo Modern Slavery Act Explore Shed Range Staying Safe with COVID-19 Help & Advice Finance Help & Support Complaints Procedure Articles & Blogs Contact Us Mon-Fri: 8:30am - 5pm 0800 029 1000* websales@waltons.co.uk FSC® Certified Products Keep an eye out for our FSC® certified products. Free delivery to most postcodes. Some exclusions apply. See our free uk mainland delivery page for more details. 48 hours and Saturday delivery not available on all buildings. ©2021 Mercia Garden Buildings Ltd. Company registered number: 7120391. Registered Address: 3rd Floor, 15-17 Cumberland House, Southampton, SO15 2BG. All Rights Reserved. A division of The Garden Buildings Group Ltd. Mercia Garden Buildings Ltd is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited. Mercia Garden Buildings Ltd is authorised and regulated by the Financial Conduct Authority, registration number 620773. Credit is subject to status.