Home Why Unicom Services Helpzone Blog Contact Email Login COVID-19 Info Customer Zone Energy Help Looking for some assistance with your Unicom energy service? Find the most frequently asked questions and answers below. If you are unable to find your answer please contact our Customer Service team on 0161 946 4444. Frequently Asked Questions Business Energy Do you offer any online tools? Yes, you can take advantage of the online tools we offer by signing up to the Customer Zone. This will give you access to your invoices online, you can submit meter reads and you can benefit from the ongoing introduction of new tools we are developing to manage your account. Who do I contact in case of an emergency? If you experience a gas leak, report it immediately to National Grid on 0800 111 999. In the event of an electrical emergency such as a power cut or a sparking meter call 105 immediately. Once the gas leak / power cut has been resolved, can I seek compensation from Unicom? If you are unfortunate enough to experience a gas leak or power cut, Unicom will make every effort to ensure that your services are restored as quickly as possible, with minimal inconvenience and disruption to you and your business. Although we don’t offer compensation, we would advise you to seek appropriate business insurance. How often will I receive a bill? You’ll be billed monthly, which allows you to check your bills more regularly and spreads the cost out more evenly over the year. Payment will be collected by Direct Debit shortly after the bill is sent to you. Direct Debit collection dates cannot be amended. How is monthly Direct Debit calculated? Market data will inform us how much gas and electricity gas and electricity customers used during the last 12 months. This will be the basis for calculating your monthly payments. Your meter will be read at least twice a year and adjustments will be made based upon these readings wherever necessary. You can also submit your own meter readings towards the end of each month to ensure your bill is accurate. How much VAT will I pay? If your usage for the period is below the de minimis threshold (33kWh/day for electricity, 145kWh/day for gas) then you will automatically pay the reduced rate of 5% VAT. Where your usage for the period is above this, the standard VAT rate of 20% would apply. If you run your business from a residential property and your usage is above the threshold, we can apply both the 5% VAT for your domestic usage and 20% for your business usage. You simply need to complete and return the declaration certificate. Who will read my meter? We will organise for your meter to be read around your start date. Your meter will be read at least twice a year to ensure you receive accurate bills and you are welcome to provide us with your own meter readings. Take a look at our guide to meter reading. What is Climate Change Levy? Climate Change Levy has been introduced by the Government and is imposed on all businesses. The levy has been established to respond to global warming and all suppliers charge the same rate. What is the Feed-in Tariff? The Feed-in Tariff (FiT) scheme was introduced by the government to encourage the adoption of renewable energy sources in homes and businesses. To fund the scheme, electricity suppliers pass through a FiT charge onto the unit rates billed. All our unit rates quoted are inclusive of Feed-in tariff charges. How do I report theft? If you suspect someone of committing Energy theft, or tampering with their meter, please click here. What do I do if I am moving premises? Should this be the case, we would ask all customers to call customer services on 0161 946 4444 at least 30 days’ prior to your moving date. What is the Smart Meter roll out? It’s a government initiative which states that by 2020 every customer should have a smart meter. However, the timescales and structure of this is currently being reviewed by Ofgem. Terms & Policies Treating Customers Fairly Cookie Policy Acceptable Use Policy Privacy Policy Number Portability Compensation Terms and Pricing Emergencies Site Map Treating Vulnerable Customers Fairly Policy Coronavirus and Critical Sectors Policy Complaints Our Commitment to You Unicom Complaints Procedure Telecoms Complaints Energy Complaints Water Complaints Contact us Head Office Unicom, No. 1 Dovecote, Old Hall Road, Sale M33 2GS Contact us Media enquiries Verastar Ltd trading as Unicom. Registered in England & Wales No: 3667643 Vat. Registration No. 945 795467. Registered office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.