Menu Click And Collect Available Next Day Delivery Available 200+ Tool Hire Shops Nationwide Deliveries And Collections About Us Deliveries And Collections With Brandon Hire Station all deliveries and collections will be made on a Brandon Hire Station branded vehicle. Timed deliveries will be kept to a minimum and not confirmed until the point of order as we cannot always guarantee a specific time for the customer. Our delivery and collection service is available to all mainland UK customers only. At Brandon Hire Station we also have vehicles that are CrossRail compliant and drivers that are silver FORS accredited drivers. Customers are also required to provide a contact telephone number for our drivers to use in case of any issues, such as delays or not being able to find your property/location. Your delivery costs is a single, a one off charge excluding VAT per order AND NOT per item. This includes both delivery of your order and collection from your location upon completion of your hire. Transport costs can vary depending on the hire (delivery and pick up) costs start at £15 If you have any other queries or questions regarding delivery or collection of your order, then please contact us using the Live Chat button located on the right of the page and one of our friendly and knowledgeable team will get back to you. If you require a delivery to a remote location please call the National Customer Service Centre on 0345 604 5337 for delivery options. Deliveries Instead we allow the customer to choose between an AM (8am-12pm) and a PM (12pm – 5pm) delivery slot. This only applies to Monday through to Friday as our depots are closed after 12pm on Saturday so only AM slots are available, we are closed on Sunday. Customers are always advised that someone MUST be present during delivery to sign for the equipment. The person signing for the equipment must be the person who has paid for the equipment hire. Delivery notes are always kept for our own record keeping and audits. Once your items have been delivered you will be issued with a full set of instruction on how to properly use our equipment. If you have any questions please feel free to consult the driver but please be aware due to the complex nature of some of our equipment they maybe unable to assist you. Collections With regards to collections, someone MUST be present to sign the collection note; this again is kept for our records in case any issues arise. As the customer you are also issued with a collection note so you have physical evidence of your order collection. The equipment must be ready for collection as per your hire agreement. All equipment must be accessible when your Brandon Hire Station driver arrives to complete the collection. Also your hired items must be returned in a suitable state so please clean the equipment to a condition mimicking how they where delivered to you at the beginning of your hire. As with deliveries, collections are scheduled around either an AM or PM pick up slots. If you require us to do so we will contact you on the day of the collection to confirm a time window. We will then liaise with both the driver and branch to ensure the best service possible is provided. Proof Of Delivery And Collection Brandon hire station have invested in technology to ensure proof of delivery and collection. Our drivers each have a tablet which allows us to record the delivery / collection, take pictures and email the customer. Electric POD / POC Recording of the recipient’s name and electronic signature with time and date stamp. Accurate billing based on indisputable delivery data. Less paperwork. Right product, right person, right first time. Monitor Customer Service Levels OTIF levels (on time in full) Missed/failed delivery by reason Order accuracy Customer returns analysis Damages analysis (photographic evidence) Pro Active Account Management POD/ POC email sent instantly to requested address Prompt response to queries Self-Service Extranet Print POD and POC View Deliveries and Collections Useful Information Branch Opening Times To help accommodate all of our customers needs we have developed a varied opening period: Monday to Friday: 7:00am – 5:00pm Saturday: 8:00am – 12:00noon Sunday: Closed Should you require tools and equipment outside these hours we can open or deliver your hire 24/7 under formal agreement. We can take orders 24/7. 1 2 3 4 5 Awards & Accreditation Business Core Values Services Accreditations Awards Careers Modern Slavery Act Divisions Foresty Tool Hire Rail Equipment Hire Innovation DIY Hire Tools Crane Hire Help And Support Order Catalogue FAQ How to Order Online Delivery Information Delivery Tracking Health and Safety Accounts Customer log-in Extranet Login Open Trade Account Trade Account Enquiry My Account Order History Christmas Suspension Form Guides And Offers How to Guides Reference Material Special Offers News Site Map Terms and conditions| Privacy Policy | Terms of Use Brandon Hire Station Copyright 2021 ©