ABOUT US OUR WORK SECTORS BLOG CAREERS CONTACT How to untangle a knotty problem When Hargreaves Lansdown needed to create an online pension drawdown journey from scratch, user-centred design revealed how to help investors make informed, complicated decisions with confidence. READ THE CASE STUDY A small thing that made a big impact Shared, first-hand exposure to user research can have a big impact on your business. A single remote lab changed Bought by Many's strategy towards a key customer segment. READ THE CASE STUDY The secret to customer centricity When most businesses try to be customer centred, they focus on fixing their internal processes. Cigna took a deeper approach and discovered a way to differentiate itself from its competitors. READ THE CASE STUDY How do you enable better sales conversations? Co-design your product with users By taking a service design approach to Zurich’s printed document issues, we created an innovative solution that is delighting users. READ THE CASE STUDY The secret to designing a better online supermarket? Fewer features Our user-centred approach uncovered customers' real problems and showed why so many online supermarkets get it wrong. READ THE CASE STUDY Putting customers at the heart of The Co-operative Bank An innovative focus on ethics, honesty and a transparent customer experience delivered dramatic results for the Co-operative Bank. READ THE CASE STUDY A smarter way to change people’s eating habits Why new tools only work if they fit with the way people actually live. READ THE CASE STUDY Putting the Smile back into banking How do you reinvigorate a brand? It's less magic than you'd think: first, understand the user and business needs, then design, test and iterate. READ THE CASE STUDY How our European customer research helped Hertz innovate How can a company differentiate and win repeat business in a competitive market? We helped Hertz find out. READ THE CASE STUDY Evaluating Spotify’s global design language We were asked to review Spotify’s usability, perceived usefulness, delight and general user experience. READ THE CASE STUDY Evolving a leading travel brand How we helped SACO put digital at the heart of their business and build online revenues. READ THE CASE STUDY Building a world-class in-house Experience Design agency We built a world-class in-house UX team for Nationwide Building Society in just three months, by collaborating, innovating and working lean. READ THE CASE STUDY How Bristol City Council transformed its services by listening to its users We helped Bristol City Council get its service transformation right – and save money – by putting citizens at the heart of its decisions. READ THE CASE STUDY We've also worked with… Footer links LONDON STUDIO Cairo Studios 4 Nile Street Shoreditch London, N1 7RF United Kingdom +44 (0) 207 062 7081 BRISTOL STUDIO 2 College Square Anchor Road Bristol, BS1 5UE United Kingdom +44 (0) 117 930 3530 GET IN TOUCH hello@cxpartners.co.uk NEWSLETTER Your email: By entering your email, you agree to our general privacy policy. OUR BOOKSUX RESOURCESTERMS OF USEACCESSIBILITY STATEMENT cxpartners on social media: