ABOUT NEWS CAREERS CONTACT Report an Outage Start Service RESIDENTIAL COMMERCIAL OUTAGES LOCATIONS COMMUNITY ENVIRONMENTAL Residential Home › Residential › Rate Schedules & Adjustments › Electric Energy Cost Adjustment BILLING MONTH SYSTEM ($/KWH) December 2021 -0.00500 November 2021 -0.00500 October 2021 -0.00500 September 2021 -0.00700 August 2021 -0.00700 July 2021 -0.00700 June 2021 -0.00200 May 2021 -0.00200 April 2021 -0.00200 March 2021 -0.00600 February 2021 -0.00600 January 2021 -0.00600 December 2020 -0.00600 November 2020 -0.00600 October 2020 -0.00600 September 2020 -0.00900 August 2020 -0.00900 July 2020 -0.00900 June 2020 -0.00300 May 2020 -0.00300 April 2020 -0.00300 March 2020 -0.00500 February 2020 -0.00500 January 2020 -0.00500 December 2019 0.00100 November 2019 0.00100 October 2019 0.00100 September 2019 -0.00300 August 2019 -0.00300 July 2019 -0.00300 June 2019 0.00100 May 2019 0.00100 April 2019 0.00100 March 2019 -0.00400 February 2019 -0.00400 January 2019 -0.00400 How$mart Locations Pay Bill Online Making Energy Work for You Customer Support 1-800-222-3121 © 2021 All rights reserved. Terms & Conditions | Privacy Policy | Statement of Nondiscrimination

ABOUT NEWS CAREERS CONTACT Report an Outage Start Service RESIDENTIAL COMMERCIAL OUTAGES LOCATIONS COMMUNITY ENVIRONMENTAL Community Home › Community › Safety Safety Gas Safety (more about Gas Safety ) Electric Safety Energy safety information. (more about Electric Safety ) Report an Outage How$mart Locations Pay Bill Online Making Energy Work for You Customer Support 1-800-222-3121 © 2021 All rights reserved. Terms & Conditions | Privacy Policy | Statement of Nondiscrimination

ABOUT NEWS CAREERS CONTACT Report an Outage Start Service RESIDENTIAL COMMERCIAL OUTAGES LOCATIONS COMMUNITY ENVIRONMENTAL Outages Home › Outages Outages and Gas Emergencies Our system accepts a large numbers of outage calls from customers — up to 32 calls at a time! It automatically relays the information to supervisors. Operations personnel can then concentrate on dispatching crews and restoring service. To report an outage or gas emergency, call 1-800-222-3121. Step-by-step instructions will lead you through the reporting process. When you call, the system uses a form of Caller ID to identify your account. If the phone number is not recognized, you will be prompted to either enter the phone number or the account number for the outage location. If you choose to leave a message, be sure to provide a contact phone number (with the area code), the name of the account and the outage location or address. To update a telephone number, call us at 1-800-222-3121 during business hours, Monday-Friday from 8:00am-5:00pm. After business hours, you can access our automated customer service by calling 1-800-222-3121. View Current Outages How$mart Locations Pay Bill Online Making Energy Work for You Customer Support 1-800-222-3121 © 2021 All rights reserved. Terms & Conditions | Privacy Policy | Statement of Nondiscrimination