The INTTRA by E2open Global Services team, with offices in three continents, is dedicated to ensuring customers can successfully utilize the INTTRA Platform. With over 18 years supporting electronic booking transactions for the ocean shipping industry, INTTRA’s global coverage and comprehensive global support services will ensure your business is always in capable and experienced hands, no matter the challenge. GLOBAL SUPPORT SERVICES IS READY TO HELP Available around the clock, the INTTRA Global Services team is ready to help. Need a new service integrated with your system? Adding carriers? Adding users? Our Global Services team is available in your preferred channel. System Status: See our real-time service status page. Live Chat: Connect online with an INTTRA representative in a real-time live chat. Phone: Call and speak with a trained representative. Email: Customers can submit their questions by sending an email to service@inttra.com. Self Service: Find the answers yourself with our guides and FAQ documents in our Tools and Guides section of the website. GLOBAL TOLL FREE DIRECTORY: Country Phone Languages Times Argentina 800 666 0405 Spanish, English Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours Australia 1 800 730969 English English: Monday – Friday 24 Hours Bangladesh 09610-998404 English English: Monday – Friday 24 Hours Saturday 12 PM – 8:30 PM Local Time Sunday 12 PM – 8 PM Local Time Belgium 0800 70950 English English: Monday – Friday 24 Hours Brazil 0800 8881126 Portuguese, English Portuguese: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours Canada 1 866 786 9299 English English: Monday – Friday 24 hours Chile 800 914 484 Spanish, English Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours China 400 120 4931 Mandarin, English Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours Colombia 1 800 518 5275 Spanish, English Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours Denmark 80831093 English English: Monday – Friday 24 Hours Egypt 0800-000-9693 English English: Monday – Friday 24 Hours Saturday 8 AM – 4:30 PM Local Time Sunday 8 AM – 4 PM Local Time France 0805 081 596 English English: Monday – Friday 24 Hours Germany 0800 1816 638 English English: Monday – Friday 24 Hours Ghana 24-2426322 English English: Monday – Friday 24 Hours Hong Kong 800930 511 Mandarin, English Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours India 000 800 050 1373 Hindi, English Hindi: Monday – Friday 9 AM – 9 PM Local Time English: Monday – Friday 24 Hours Hindi and English: Saturday 11:30 AM – 8 PM Local Time Indonesia +62 21 50851404 Bahasa, English Bahasa: Monday – Friday 8:30 AM – 5 PM Local Time English: Monday – Friday 24 Hours Israel 1809 467 216 English English: Monday – Friday 24 Hours Saturday 8 AM – 4:30 PM Local Time Sunday 8 AM – 4 PM Local Time Japan 120 692 363 Japanese, English Japanese: Monday – Friday 8 AM – 5 PM Local Time English: Monday – Friday 24 Hours Kenya 0800-221359 English English: Monday – Friday 24 Hours Malaysia 0154 877 0371 Bahasa, English Bahasa: Monday – Friday 8 AM – 4 PM Local Time English: Monday – Friday 24 Hours Mexico 01 800 099 0645 Spanish, English Spanish: Monday – Friday 9 AM – 5 PM Local Time English: Monday – Friday 24 Hours New Zealand 0800-748300 English English: Monday – Friday 24 Hours Nigeria 070-80601106 English English: Monday – Friday 24 Hours Pakistan 51 8108897 English English: Monday – Friday 24 Hours Saturday 11 AM – 7:30 pm Local Time Panama 800 2592 Spanish, English Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours Peru 0800 78 279 Spanish, English Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours Poland 0-800-141-0334 English English: Monday – Friday 24 Hours Saudi Arabia 800-885-2159 English English: Monday – Friday 24 Hours Saturday 9 AM – 5:30 PM Local Time Sunday 9 AM – 5 PM Local Time Singapore 800 492 2322 English English: Monday – Friday 24 Hours South Africa 0800 999 375 English English: Monday – Friday 24 Hours South Korea 80-880-2099 Korean, English Korean: Monday – Friday 9 AM – 6 PM Local Time English: Monday – Friday 24 Hours Taiwan 00801-491-211 Mandarin, English Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours Thailand 1 800 012 304 Thai, English Thai: Monday – Friday 8:30 AM – 5:30 PM Local Time English: Monday – Friday 24 Hours UAE 8000 320 347 English English: Monday – Friday 24 Hours Saturday 10 AM – 6:30 PM Local Time Sunday 10 AM – 5 PM Local Time United Kingdom 0800 088 5549 English English: Monday – Friday 24 Hours United States 1 866 786 9299 English, Spanish, Portuguese English: Monday – Friday 24 Hours Spanish: Monday – Friday 8 AM – 6 PM EDT Portuguese: Monday – Friday 8 AM – 6 PM EDT Uruguay 000 416 205 6393 Spanish, English Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours Vietnam 0244 458 2085 Vietnamese, English Vietnamese: Monday – Friday 8:30 AM – 5:30 PM Local Time English: Monday – Friday 24 Hours ABOUT INTTRA Our Story Executive Team Ocean Carrier Network Careers Contact Us SOLUTIONS Shipper Solutions Carrier Solutions Learn About E2open >> SERVICES Integration Service INTTRA Global Services RESOURCES Newsroom INTTRA Insights INTTRA Tools and Guides Partners © 2021 INTTRA, All Rights Reserved. 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