ON-LINE SERVICES NEWS CONTACT US NEWSLETTER Print home > service charter > message from top management TOP MANAGEMENT MESSAGE Dear Customer, we are pleased to present you the Motorway Services Charter of ATIVA SpA, concessionaire for the Turin, Ivrea Valle d'Aosta motorways, in which we have collected all the useful information to help you make a comfortable and above all safe journey; in fact, we believe that only the complete knowledge of the various aspects that contribute to configuring our business will allow you to use them according to your needs. Transparent information on the operational structure and principlesthat regulate it, will give you the opportunity to appreciate the quality standards that the Company undertakes to achieve by making use of an organization that is always oriented towards the continuous improvement of the motorway infrastructures managed. WE WISH YOU A PLEASANT JOURNEY Prof. Giovanni Ossola President of ATIVA SpA SERVICE CARD The choice of a dematerialized service card is simple! COGNITIVE ELEMENTS Top management message Organization of the Company Network composition Upgrade plans Fundamental principles Calculation of the toll Information on services Infrastructure information Customer satisfaction POLICIES AND MANAGEMENT The Group Policy The management CUSTOMER PROTECTION Complaints Refunds Claims management Useful numbers and addresses The indicators Access the On-Line Services Click here to view the contents on the map EXCEPTIONAL TRANSIT PORTAL TRAFFIC FORECASTS TENDERS AND SUPPLIERS JOIN THE COMPANY NONPAYMENT INVOICING REQUEST SUBSCRIPTIONS AND DISCOUNTS USER PROTECTION FORMS NO HEAVY VEHICLE TRANSIT NEWS PREMIO IMPRESE PER LA SICUREZZA 2013 A.T.I.V.A. è tra le 17 imprese italiane premiate con il... Leggi tutto ATIVA SpA Autostrada Torino Ivrea Valle d'Aosta Strada della Cebrosa, 86 - 10156 TURIN tel. +39 011 3814100 | fax +39 011 3814101 | e-mail info@ativa.it Capitale Sociale € 44.931.250 versato – Codice Fiscale, Partita I.V.A. e n. Iscrizione nel Registro delle Imprese di Torino: 00955370010 C.C.I.A.A. Torino R.E.A. N. 256137 – Dotata di un modello organizzativo 231 e di gestione integrato rispondente alle norme UNI EN ISO 9001, BS OHSAS 18001, UNI EN ISO 14001 e UNI CEI ISO/IEC 27001– Attività di direzione e coordinamento congiuntamente esercitata, in forza di patto di sindacato, da: Società Iniziative Autostradali e Servizi società per azioni – SIAS S.p.A. (sede: Torino - R.I. Torino n. 08381620015) e Mattioda Pierino & Figli Autostrade S.r.l. (sede: Cuorgnè - R.I. Torino n. 08013550010). Made with © iDEA.web by © Archimede The portal is designed for optimal use with the following browsers: Firefox v 24 and later, Chrome v 26 and later TOTAL ACCESSES SINCE OCTOBER 2010 Credits Privacy RSS