Global | EN Search Industries Services Partners Insights & News About us Careers Job search Salesforce Share this page: Facebook iconTwitter iconLinkedIn icon Our solutions Our latest insights Client stories Analyst and partner recognitions Blogs from our experts Meet our experts Contact us Let Capgemini help you take the No.1 CRM platform to an even higher level Salesforce, maker of the leading CRM platform, is known for ohana – a Hawaiian word that means “intentional family”. It’s a concept that extends to Salesforce employees, customers and partners, like Capgemini. In fact, Capgemini is here to help you get the most from your own Salesforce ohana and the business results that Salesforce solutions can drive. Capgemini has been enabling successful Salesforce implementations and integrations for well over 10 years. As a Salesforce Global Strategic Consulting Partner in key geographies around the world, we’ve scored 5 out of 5 on the Salesforce Partner Value Index. Our goal is to deliver value to our clients—leveraging the full power & potential of technology & innovation to drive outcomes & inspire transformation. 2021 winner Salesforce partner innovation awards- Automotive industry 360-degree customer view at Dreamforce At Dreamforce 2021, we explored how Estes Express Line joined forces with Capgemini to launch an entire CRM system for sales, marketing & service to convert leads into customers. All while personalizing each touchpoint to ensure a seamless experience. Connect with our Salesforce Practice Experts to learn more about how Capgemini and Salesforce can support your customer success and help your business get the future you want. Catch up on the session now. Watch our client session Leveraging the full power & potential of technology innovation to drive outcomes & inspire transformation Please allow statistical cookies to see this Youtube embed Solutions That Drive Real-World Salesforce Results Financial Services Consumer Goods and Retail Automotive Capgemini provides a full suite of offerings including strategy and program management, development and implementation, as well as on-going support and maintenance. Capgemini Field Service Lightning Accelerator Capgemini Unified Retail Accelerator Conversational Commerce Enterprise Sustainability Proposition Optimize digital marketing with Capgemini’s Rapid Marketing Launch Program Smart Mobility Connect: Customer Engine Our Solutions Read more icon Enterprise Sustainability Proposition Our Featured Insights DCX Capgemini Salesforce Customer Experience Lookbook The power of Capgemini and Salesforce on display Read more icon Capgemini Salesforce Customer Experience Lookbook CUSTOMER EXPERIENCE Deliver the experience B2B buyers crave Three key steps to enhance B2B personalization Read more icon Capgemini named MuleSoft’s Global Practice Development Partner of the Year Capgemini recognized for helping organizations to unlock and unify data with Anypoint... Read more icon Featured Testimonials Burberry Capgemini helps us find solutions that simplify interactions around intelligence. Den Donovan, Vice President of IT Architecture at Burberry Go to slide 1 Go to slide 2 Go to slide 3 Client Stories FILA transforms into an experience-driven retailer Leveraging new digital strategies helps the brand re-energize the customer journey Read more icon FILA transforms into an experience-driven retailer Jaguar Land Rover Europe simplifies campaign management and reporting with the EVEREST application Working with Capgemini, Jaguar Land Rover Europe develops and rolls out a new tool to manage... Read more icon Jaguar Land Rover Europe simplifies campaign management and reporting with the EVEREST application Estes Express Lines drives growth with customer service In collaboration with Capgemini, Estes Express creates a 360-degree view of the customer in... Read more icon Estes Express Lines drives growth with customer service SingEx implements Salesforce Sales Cloud to move closer to full digitilization Through its partnership with Capgemini, SingEx transforms its customer and sales management... Read more icon SingEx implements Salesforce Sales Cloud to move closer to full digitilization GE Healthcare optimizes medical equipment installation logistics with Salesforce CRM GE Healthcare works with Capgemini to introduce the SFDC Lightning Salescloud and improve the... Read more icon GE Healthcare optimizes medical equipment installation logistics with Salesforce CRM Mynt deploys a MuleSoft platform to evolve from point-to-point to API-led connectivity Partnering with Capgemini, Mynt deploys MuleSoft Anypoint Platform™ within the Amazon Web... Read more icon Mynt deploys a MuleSoft platform to evolve from point-to-point to API-led connectivity Analyst and Partner Recognitions Left arrow Salesforce recognitions Awards for Capgemini, rewards for your business Read more icon Salesforce recognitions Go to slide 1 Go to slide 2 Right arrow Blogs From Our Experts Making transformation human for HomeServe If you’ve ever faced a Christmas Day wrapped in blankets because your heating was... Read more icon Making transformation human for HomeServe Salesforce best practice in the transportation and logistics industry “Customer service is a key focus area of our client’s strategy, and Service Cloud was a... Read more icon Salesforce best practice in the transportation and logistics industry Voice: Guiding businesses to the next engagement channel Voice interactions with consumers will help brands understand their consumers better and... Read more icon Voice: Guiding businesses to the next engagement channel Conversational Commerce – develop deep, sticky brand affinity Conversational commerce is not just another user interface, it is something beyond that. It... Read more icon Conversational Commerce – develop deep, sticky brand affinity Applying artificial intelligence for next-generation conversational customer experience Conversational customer experience is the next big battlefield for the hearts and minds of... Read more icon Applying artificial intelligence for next-generation conversational customer experience Salesforce.com as an engagement layer solution We need to connect our information to our processes and systems, and our stakeholders need to... Read more icon Salesforce.com as an engagement layer solution Digital workplace: why employees matter Technology can help increase efficiency, crush barriers, and tap into the intelligence of the... Read more icon Digital workplace: why employees matter How API led integration changes the clock speed of IT Businesses are pursuing digital transformation to achieve a steep change in their speed,... Read more icon How API led integration changes the clock speed of IT Meet Our Salesforce Experts Left arrow > Andrew Smith I lead the Salesforce CoE For Europe for Capgemini driving excellence in global, leading edge delivery of Salesforce solutions into our largest accounts. I and my teams bring innovative approaches and scalable delivery to help all sectors transform their interactions with customers, leveraging the industry leading Salesforce platform. I have deep expertise in global architectures built up through building platforms for global clients in the CPG, Automotive and Retail sectors around foundation of agile and focus on business value. 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