OUR PRODUCTS LINE CARDS RESOURCES BLOG ABOUT US CONTACT US RESOURCES Frequently Asked Questions What are Quality Media’s hours of operation? Monday-Friday 8:30am-5:30pm EST. Holidays when Quality Media is closed: New Year’s Day President’s Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Day and day after Thanksgiving Christmas Eve and Christmas Day Where does Quality Media ship from? Quality Media has six distribution warehouses in Connecticut, Florida, Georgia, Illinois, Minnesota and Texas. How long does it take for orders to ship? Most orders ship from Quality Media’s distribution centers on the day that they are received. What if products have been damaged during shipping? Customer should inspect all goods upon receipt. Shipping damage must be noted on receipt. Claims for damage or shortages must be filed with carrier upon receipt of product. Please call Quality Media’s Customer Service team, if you need assistance. What are Quality Media’s terms of sale on supplies? Terms of Sale: 2% 30 Days; net 31 days (2% does not apply to credit card payments) To open an account, please download this form and submit to accounting@qmls.com. ACCOUNT APPLICATION Does Quality Media offer a freight allowance? Freight Allowance: On orders of $500 or more shipped open account, paid and postmarked within 30 days. Does not apply to C.O.D. or credit card sales. Special handling charges (i.e. air freight and inside delivery) are not deductible. Freight allowance discounts do not apply to equipment, service calls/labor or grand format materials (classified 80” or larger). What are Quality Media’s terms of sale on equipment such as laminators? 50% down payment, balance upon installation. Quotes are valid for 30 days. How does Quality Media send invoices? Invoices are sent via e-mail. Invoices by postal mail are by request only. Does Quality Media accept credit cards? Yes, major credit cards are accepted at Quality Media. Is there a fee for slitting materials? Yes, there is a $10 per slice fee. What is Quality Media’s return policy? Need to return a product? No problem! Our customer service team is ready to help you with that process. Products may be returned within 90 days of purchase in original packaging for a refund. There is a 15% restocking free. Please call our Customer Service Department at (800) 552-9427 to obtain a return authorization number. Does Quality Media guarantee their products? Yes, we stand behind the products that we offer at Quality Media. If you receive a product that is defective, please give Quality Media a call right away at (800) 552-9427. We’ll make sure to send you a replacement at no additional cost or provide you with a full refund. Providing the best customer service in the industry is our #1 goal. Does Quality Media offer services to adjust and repair laminators and other equipment? Quality Media has a contracted technical support team that will travel to service laminators and cutting equipment. Does Quality Media offer technical support on products and applications? Quality Media has five seasoned technical salespeople that can assists customers with choosing products for specific applications. All material should be tested by purchaser to determine final suitability. Quality Media will not be held responsible for customer’s end use of product. Quality Media is available for directions and advice as to proper use and application of our products. FAQs Guide for Printing on Fabrics Printer Settings Cutter Selection Guide Resources Equipment Financing Equipment Parts / Service Request Material Defect Claim