Website Candidate area Client area Press area RECEPTION ARMATIS-LC CALL CENTER ORGANIZATION OUR ENGAGEMENTS NEWS ARMATIS-LC Call center Home »Call center From call centers to contact centers Call centers or contact centers? Sometimes used interchangeably, these two terms should nevertheless be distinguished because they bear witness to an evolution of our profession. Find out more From call centers to contact centers Call centers or contact centers? Sometimes used in a similar way, those two words needs however to be distinguished as they show an evolution on our jobs. Find out more Choice of outsourcing: call center, customer service ... What is outsourcing? When should you make the decision to outsource? What are the advantages ? How is the choice of provider decisive? Find out more Optimize your customer relationship management Creating more value with our customers is part of two complementary dimensions: On the one hand, increasing the average shopping basket by offering them more products and / or services adapted to their needs and, on the other hand, developing the recurrence of their purchases over time. Find out more From telemarketing to telesales Tele-prospecting and telesales are two tools that have always been part of the commercial strategy of companies and which have been led to develop a lot over time. Find out more Best customer service What if you were voted Best Customer Service of the year with armatis-lc? Find out more AUGUST 22, 2014 Employment Day at armatis Bourgogne: Wednesday August 27, 2014 NOVEMBER 21, 2013 armatis-lc opens a new site in Calais WE TALK ABOUT US ARMATIS Exchange ARMATIS Viadeo ARMATIS LinkedIn ARMATIS Twitter ARMATIS Wikipédia POUR ALLER PLUS LOIN ... "armatis-lc est un acteur majeur du marché des centres de contacts. 6500 collaborateurs, une croissance annuelle à deux chiffres s'appuyant sur quatre valeurs phares : Innovation, Diversité, Excellence et Engagement. Spécialiste de la gestion de la Relation Client et experte dans les métiers du Service Client et de la Télévente, armatis-lc vous propose aussi des solutions complètes de Parcours Digitaux. LES SITES ARMATIS-LC Armatis Auxerre Armatis Bourgogne Armatis Centre Armatis Ile de France Armatis Nord Armatis Normandie Site de Bordeaux Site de Poitiers Site de Roanne Site de Tauxigny Site de Tunis Site de Varsovie Site de Villeneuve d’Asq armatis-lc Portugal Armatis-lc 2015 - Tous droits réservés - 79 Avenue Edouard Vaillant 92100 Boulogne Billancourt Crédits Legal Notice Sitemap Contact