Home COMPANY MANUFACTURERS TRADERS FINAL CUSTOMERS Home Final customers Know the seller's name Know the seller's name What to do if you do not know the name of the supplier to request the transfer of the electrical contract? The customer who has to switch an electricity supply point, but is NOT in a position to identify the name of the supplier associated with the user, can contact the SMART Info service of the Energy Consumer Desk to find out about the sales company at which to request the change of heading of the point: http://www.sportelloperilconsumatore.it/informazioni/smart-info The procedure is regulated by article 3.5 of AEEGSI resolution 398/2014 / R / eel. How long does it take to obtain the information requested at the counter? Lo Sportello transmits to the end customer the information relating to the name of the seller associated with the supply site within 10 working days of receipt of the request, if it is complete with all the necessary documentation. What documents must be attached to the application? POD code for electricity supply : the POD code is alphanumeric and consists of 14 digits and identifies the point of withdrawal of electricity. It is located on the first page of the bill; if the counter is electronic, the POD can be viewed on the display. Copy of a valid identity document . Full copy of the documentation certifying the title claimed on the property: contract of sale, lease, loan, etc. or, alternatively, a substitutive declaration of the deed of notoriety certifying the title claimed on the property (this deed must be sent exclusively by post or fax). Delegation: mandatory if the request is not presented directly by the customer who must request the transfer of the supply point, but by a delegate. For more information, you can contact the toll-free number of the Energy Consumer Desk: 800.166.654 - active from Monday to Friday from 8 to 18, excluding holidays. FINAL CUSTOMERS Reserved area for MT customers Connections PESSE Complaint reporting Forms Rates Detection of meter readings Customer satisfaction Protection coordination Tools Beware of the scam Reconstructions and estimates Specific Tariff Fee (CTS) Voltage quality MV users Know the seller's name Indications for opening file p7m © 2018 Deval spa in Via Clavalité, 8 - 11100 Aosta (AO) Company Reg. Of Aosta - Tax Code and VAT number IT 01013210073 - REA 61378 - Share capital Euro 38,632,000.00 fully paid-up Company Who we are Work with us Projects Operation transparence Transparent Company LR 20/2016 Privacy Providers Manufacturers Transfer and exchange Critical Areas Technical rules Measurement service Producer connections Network development plan Protection coordination AEEGSI Resolution 786/2016 / R / EEL Specific Tariff Fee (CTS) ARERA Resolution 581/2017 Microgeneration plants Traders New Trader DELTA PRA Tariff experimentation D1 Final customers Reserved area for MT customers Connections PESSE Complaint reporting Forms Rates Detection of meter readings Customer satisfaction Protection coordination Tools Beware of the scam Reconstructions and estimates Specific Tariff Fee (CTS) Voltage quality MV users Know the seller's name Indications for opening file p7m and x min - websites