Hi Guest 0 Frequently Asked Questions Any queries not answered below please feel free to contact us Email - Please use the Contact Form to send us an email Phone – 01303 852692 Text - 07312 277226 Do I have an account with you? ❮ I can’t log into my online account/ forgotten password? ❮ Can you provide a VAT invoice? ❮ Delivery Queries When you order goods from our website any cost of delivery will be calculated automatically for you. Cost of delivery is calculated using weight, value, your location and delivery method required to get your goods to you quickly, safely and accurately. FREE Delivery and other options ❮ Which couriers do you use? ❮ Can I have my delivery sent to a different address? ❮ Can I track my order online? ❮ Can I request Weekend deliveries? ❮ What happens if I am not home when the delivery is being made? ❮ When will I receive my goods? ❮ Do you offer a click and collect service / pick up shop? ❮ Damaged / Incorrect / Delayed Delivery My goods have been delivered and are damaged, what do I do? ❮ I’m missing an item from my order what do I do? ❮ The package I’ve received looks incorrect what do I do? ❮ I’ve been delivered an incorrect voltage 240v – 110v? ❮ The picture on the product listing was slightly different from what I received, why is that? ❮ Where are my guide rails or other long length/heavy item? ❮ How do I return an item What is your returns policy? ❮ Can I recycle my old batteries? ❮ Contact Us How can I contact you by phone? ❮ I have a complaint, what do I do? ❮ When are your stores open? ❮ Placing My Order I've found my products, how do I order them? ❮ How confident can I be that the item I choose is in stock? ❮ I've got incorrect products and/or quantities in my basket, how do I edit my basket? ❮ How do I continue to the checkout and complete my order? ❮ How do I find detailed product information? ❮ Other Have you got a tool show this year? ❮ Why should I sign up to the FFX newsletter? ❮ Are my personal details safe with FFX? ❮ Are your products brand new and in original packaging? ❮ Clothing sizes will these fit me? ❮ Are your products for use in the UK only? ❮ Do you do vouchers or gift cards ❮ Help Contact Size Guide FAQ Our Policies T's & C's Privacy Warranty Delivery Returns Modern Slavery Statement Important Info WEEE Cookies Complaints About FFX Store Locations Careers About FFX Company Details Partners Associations FFX Brand Values 01303 852692 - lines open 07:00 til 20:30 ( or send a text to 07312 277226 ) © 2021 FFX