About Us Contact Us Giving Feedback Covid-19 Service Update Prosthetics Orthotics Posture & Mobility NHS Clinics Patient Info News Giving Feedback Giving Feedback We welcome compliments and complaints as valuable feedback to help us improve the service that we provide. If you would like to raise a complaint, or provide feedback, please contact us by email: complaints@opcare.co.uk. Our opening hours are: 8am to 5pm Monday to Thursday, and 8am to 4pm on Fridays. We are closed on bank holidays. Raising a complaint How do I make a complaint? Please provide us with as much information as possible to help us thoroughly investigate the situation. As a minimum, we will require the following details: Your name and a valid email address A phone number, in case we need to contact you for additional information The location of the Opcare centre you attended, if applicable A clear description of the issue you would like to raise If you are contacting us on behalf of someone else, please ensure you have their consent prior to sending us any personal data or confidential information. What happens next? We will acknowledge all complaints no later than 1 working day after the complaint is received. We take your concerns very seriously, and will conduct a thorough investigation into the situation. Once the investigation is concluded, we will let you know the outcome and what changes we are making as a result. How long will it take? This depends on the nature of the complaint – some may be possible to resolve quickly, whilst others are more complex and require more time to investigate. We know that communication is very important, and we will keep you updated throughout the whole process. If you are still unsure about how to provide feedback to us, please get in touch. Contact Information Ability House, 21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL Quick Links About us NHS Clinic Locations Get in touch Giving Feedback Careers Latest news World Diabetes Day 2021 10 November, 2021 St George’s AHPs Da … 2 November, 2021 Exeter Paediatric fitting … 9 September, 2021 Happy Prosthetists and Or … 8 September, 2021 PRIVACY POLICY OPCARE STAFF PORTAL ACCESSIBILITY STATEMENT CARBON REDUCTION PLAN HTML SITEMAP opcare® is a registered trademark of opcare Limited, which is a company registered in England and Wales. Registration number - 02905086. VAT registration number - GB 607 2513 65. Registered address - Ability House, Nuffield Way, Abingdon, Oxfordshire, OX14 1RL. opcare is a part of Ability Matters Group. English We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok