In the event of an accident call us first on 0845 293 7923 Home About us Accident Management Car Commercial Prestige Motorcycle FAQ's Quality Assurance Body Shops Contact Us Car Accident Management Solution Comparable replacement car Manufacturer approved repairers Recovery of 'out of pocket expenses' See below for more information... We can get you straight back on the road… Few people have more than one accident every six years which means that most people are unaware of how to manage the post accident process with the least inconvenience. We have set out below the steps you might expect in your journey with us. 1. As soon as possible after your involvement in an accident call us on 0845 293 7923 Please have as much information as you can to hand relating to the accident circumstances and the details of the third party. We need you to let us have details of the third party vehicle registration, the vehicle make and model, the insurance company and the insurance policy number together with your details and the name and address of any witnesses. 2. Talk to our experts We are usually able to establish who was to blame for the accident in a matter of minutes based on the description you provide. We may occasionally need to make some further enquiries but these are usually handled rapidly. Even though most incidents are relatively straight forward, wherever possible, photographs of the location and damage to your vehicle are very helpful. 3. We organise your repairs or payment if a total loss We will book your vehicle into your preferred body repair shop so that the damage can be assessed, and the cost to repair can be established. Your chosen repair shop may not match the preferred choice of your insurer or the at fault insurer who might be more focused in arranging a cheaper repair where quality and the future value of your vehicle may be compromised. We will also discuss your options regarding the costs of repair to your own car with you. If your vehicle is beyond economical repair and unroadworthy we will arrange for an independent engineer to agree a valuation with you so we may present the report to the at fault insurer for their consideration. We normally receive a cheque for the amount within a few weeks and you may remain in the hire vehicle for up to 7 days after you receive settlement. 4. We provide you with a replacement vehicle, delivered to you Where we are satisfied that another identifiable party was at fault for the accident, we will provide you with a replacement vehicle for the period that you are deprived of the use of your vehicle. This cost will be recovered from the insurer of the negligent third party. The vehicle will be delivered at a time and location convenient for you. 5. Insurance Protection For your added protection and peace of mind, we are able to arrange an insurance policy on your behalf which (subject to the terms and conditions of the policy) protects you from having to pay our charges in the event that they are not recovered from the at fault driver or their insurer. Subject to certain qualifying criteria, we provide this cover free of charge when you hire a vehicle from us - we pay the insurance premium on your behalf. We will provide you with further details of this insurance policy before we deliver a car to you. 6. Establish whether any additional losses are recoverable If your vehicle is used for commercial purposes, for example a driving instructor, we will be able to help you establish the recoverability of your loss of earnings. We will also advise you in respect of a claim for diminution. 7. We monitor your vehicle repairs We regularly assess the progress of repairs to your vehicle and update you as required. 8. You collect your repaired vehicle Once repairs to your vehicle are complete, we will contact you to arrange a convenient time for you to collect your vehicle. Please use our vehicle to get to the repairer to collect yours. You will be asked to sign a repair satisfaction note by the body repair shop upon collecting your vehicle. We will then collect our vehicle from the repairer. 9. Once you have your vehicle back We will speak to you to confirm that we have details of every loss you have suffered as a result of the accident. We will then send the insurer of the negligent driver a payment pack which will include details and supporting documentation for all of the losses you have sustained. 10. We reach settlement with the Third Party Insurer on the hire of the vehicle and any recoverable losses At this point you will receive reimbursement of your policy excess if you have had to make such a payment, together with any other losses settled on your behalf. Our first priority is to provide good advice and then to ensure you stay mobile following an accident. But we do more than that… One of our trained support team will speak to you to record details of the accident and ensure that you are given advice over any matters which concern you about the accident. Having recorded those details, we will make an assessment of whether there is an identifiable negligent party against whom a claim for losses can be pursued. If we are satisfied that we can help, we will then provide you with a replacement vehicle for the duration of the repair to your vehicle. If your vehicle is deemed to be a total loss (also known as a “write off”), you can remain in our vehicle for up to 7 days after the date on which either you or ACH receive a cheque for the agreed settlement value of your damaged vehicle. If your vehicle is not mechanically or legally capable of being driven then we will deliver a replacement vehicle to you. If your vehicle is still in use following the accident then we will deliver a car to you when your own vehicle is to be repaired. The charges in respect of the replacement vehicle will be recovered from the insurer of the at fault party. We will manage your claim and liaise with everyone on your behalf – witnesses, insurers, repairers, and the third party - and, if you require formal legal advice, we will appoint a solicitor to act on your behalf. We will manage your claim and liaise with everyone on your behalf – witnesses, insurers, repairers, and the third party - and, if you require formal legal advice, we could recommend a solicitor to act on your behalf. Your vehicle will be repaired by either an insurer, manufacturer or ACH approved body repair shop where the repair will be of the highest standard and where the repairer will provide a warranty against defective repairs. We will maintain contact with the repair shop repairing your car and, if you ask us to, we will keep you updated on the progress of repairs. We will help you recover any other element of loss that you have suffered as a result of the accident e.g. policy excess, travelling expenses and diminution. In the event of an accident please call our 24hr accident helpline first: 0845 293 7923 + Accident Claims Handlers Ltd T/A ACH is authorised and regulated by the Financial Conduct Authority. + More information General Navigation: Home About us Accident Management FAQ’s Quality Assurance Body Shops Contact us Accident Management: Car Accident Management Commercial Accident Management Prestige Accident Management Motorcycle Accident Management Get In touch With Us: Post Accident Claims Handlers Ltd. Hambrook Business Park, The Stream, Hambrook, Bristol, BS16 1SD Telephone: 0845 293 7923 Fax: 0117 957 4306 Contact: info@ach.uk.com 24hr Accident Management Helpline: 0845 293 7923 + Hide Privacy Statement Terms & Conditions XML Site Map Website Development: ChilliMint Labs