Private Ownership We work for clients, not quarterly results, private equity, or uninterested shareholders. This allows us to be responsive, flexible, and client focused. The goals we set for the company always take into consideration the best long-term interest of our clients rather than short-term interest of financial pressures. Our corporation is privately-owned and has been providing quality managed services since it was founded in the early 1900s. The genesis of the company was in the cleaning industry, but over time, in an effort to best fulfill the needs of our clients, Harvard has developed into a company with a suite of managed service solutions to include guard force protection. Flat Management Structure By keeping our organizational structure flat and empowering employees to make decisions, we ensure that our clients are never more than “two steps” away from an ultimate decision maker. The benefits to our clients are faster response times, quicker decision making, and greater local support. With our structure, you can be assured that when you are talking to a Harvard employee, you are talking to a person that has the authority to meet your needs. That culture, in turn, promotes heroic efforts by all employees to exceed clients’ expectations. Safety Focused Safety is at the forefront of everything we do – it is part of our corporate DNA. Our approach doesn’t just look at the safety of our employees, but also the people occupying your facilities and the guests coming in and out. Success is never achieved if a person is hurt while executing our work. As an experienced building service provider, we are vigilant in ensuring that your facility faces minimal opportunities for accidents. Our highly experienced Risk Management team thoroughly trains our employees to ensure services are provided safely within your environment. Performance Optimization HarvardOptimize, our performance optimization solution, utilizes the data collected from our quality assurance program, lessons learned, and client feedback. With accurate and robust information in hand, we assess current processes, identify systems not functioning effectively, and then develop a smart and sustainable plan for improvement—therefore eliminating the root cause. The outcome is a high level of service over an extended period of time. Technology Leaders We know our clients want affirmation that the Service Excellence we promise is being produced beyond the expected level, day after day. In order to be accountable, HarvardSmart, our innovative technology platform, provides information that drives efficiency, accuracy, and superior quality results. Technology enables us to provide excellent quality service that is documented. OFFICES Harvard services all 48 contiguous states, which are supported through a network of regional offices. MEET OUR TEAM Stanley K. Doobin Owner & CEO Nathalie Doobin Owner & CEO of Harvard Services Group W. Carl Drew President Toni Spinazzola CHRO Lourdes Pineda CFO Pat Mullin COO John Summers CGO William M. Velez CIO Dave Domlija EVP Client Engagement John Rowley EVP, Central Region Brian Rauch Chief Legal Officer and General Counsel Chadwick Burns VP, Environmental, Health, and Safety AFFILIATIONS Building Owners & Managers Association Building Service Contractor Association International International Facility Management Association Building Service Contractor Association International National Service Alliance United States Green Building Council CERTIFICATIONS Cleaning For Wellness We believe that cleaning to create a productive and healthy work environment should be an important part of an overall employee wellness program. Our obsession around cleaning measures not only appearance, but also health and safety, sustainability, productivity, and asset preservation. Harvard’s quality isn’t only a reflection of the processes we employ, but also of the tools we use. We utilize the highest quality cleaning products, tools and equipment to aid in the removal of building contaminants. Our proven systems are so complete they have earned GREENGUARD certification for their ability to support Indoor Air Quality (IAQ). Sustainability Driven Utilize Ecosuite, our complete suite of sustainable solutions to bolster your own sustainability initiatives. Ecosuite incorporates a vast array of sustainability solutions to include daytime cleaning, waste management protocols, energy monitoring, and water conservation techniques. The program provides measurable impact on overall facilities operations by focusing on waste diversion, source reduction, and conservation of natural resources. When you choose Harvard, you select a facilities partner that helps maximize operational efficiencies while delivering residual cost savings. ALLIANCES Harvard Protection Services is a strategic partner of Harvard Maintenance. Harvard Protection Services provides proven and effective operational security/force protection solutions for a diverse range of businesses and industries. Our programs are customized to provide optimal safety and security for an organization. Our methodologies allow Harvard to perform at peak operational readiness levels, engage with customers proactively, create effective situational awareness, and share information efficiently, resulting in a continuous cycle of service improvement. Harvard Services Group is a strategic partner of Harvard Maintenance. Harvard Services Group is a WBENC certified 100% woman-owned and operated managed service provider. As a strategic partner they are able to assist our clients in achieving Tier 1 spend business objectives. Through a similar integrated service solutions approach Harvard Services Group delivers high quality managed services to those companies who are interested in meeting diversity spend goals. Our cleaning service meets Green Seal™ Standard GS-42 based on waste minimization, building-specific operational procedures, effective custodial training, and use of products with limits on human & environmental toxicity. GreenSeal.org. © 2020 Harvard Maintenance. All rights reserved.