Annual Enrollment Period (AEP) is now open. RSVP for a virtual meeting today! → Call today! 1-888-830-Viva COVID-19 Information and Resources Your health is our top priority as we work together to combat the COVID-19 pandemic. On this page, you'll find trusted resources and helpful links to keep you up-to-date and informed. Frequently Asked Questions (FAQs) about COVID-19 and the COVID-19 Vaccine COVID-19 FAQs COVID-19 Vaccine FAQs Member Coverage Information To view coverage information regarding testing and treatment for COVID-19, please click below: Medicare Member Commercial Member We understand it's been a stressful year, and we are here for you. If you need to talk to someone, Viva Health and Viva Medicare have nurses and social workers available to speak with you. Call us at 1-855-698-2273, 8 a.m. - 5 p.m., Monday - Friday. Information For Providers If you are a Viva Medicare Primary Care Physician or you would like information about the Connect for Quality Program, click here. If you are a provider treating a Viva Health Commercial member or a specialist treating a Viva Medicare member, click here. Resources For the most up-to-date information on COVID-19 developments, please visit the CDC's website. To find testing center locations and hours of operation, call the Alabama Department of Public Health toll-free at 1-888-264-2256. You will be asked for your zip code to help locate the site nearest you. The ADPH website at alabamapublichealth.gov also offers a wealth of information and guidance about COVID-19 recommendations. FAQs are answered here. How to Protect Yourself from COVID-19 Scams If you think you may have been exposed to COVID-19 or you're experiencing symptoms, use the CDC's Symptom Checker. Additional COVID-19 Information from Viva Health Phone: 205-558-7474 | Toll Free: 1-800-294-7780 TTY users, call: 711 Monday - Friday, 8am - 5pm Viva Health Cafés Birmingham Dothan Florence Grand River (Leeds) Hoover Huntsville Mobile Montgomery Legal Fraud Waste & Abuse First Tier, Downstream and Related Entities Nondiscrimination and Language Accessibility Notice Notice of Privacy Practices We're here for you If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away. You may also contact Medicare to file your complaint by clicking here and following the instructions on the form. To find out information about the Medicare Ombudsman, click here. By clicking the links above, you may be directed away from VivaHealth.com © 2021 Viva Health, Inc. All Rights Reserved. H0154_mcdoc581r19a_M_CMS Accepted 10/01/2021 1Every year, Medicare evaluates plans based on a 5-star rating system. The Star Rating referenced is for contract year 2022. 2Based on the 2011-2021 Medicare & You Handbooks for Alabama. Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. Viva Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711). 注意：如果您使用繁體中文，您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).