FIND A FINANCIAL ADVISOR Service numbers Property, life insurance & general: (089) 5121-4477 (Mon-Fri 8 a.m.-7 p.m.) Health insurance: (0221) 1636-0 (Mon-Fri 8 a.m.-7 p.m.) Health insurance - emergency number from abroad: +49 89 55987192 ( 24 hours a day , for insured persons with international travel health insurance, Europ Assistance hotline) Coronavirus: Service information for our customers Dear customers, The situation in Germany is currently worsening due to the increasing expansion of SARS-CoV-2. Based on the recommendations of the Robert Koch Institute, we have taken various prevention initiatives to protect the health and safety of our employees. Of course, we want to ensure the best possible service for you. Welche Auswirkungen hat die aktuelle Entwicklung auf mich als Kunde? Wie platziere ich mein Anliegen, wenn ich die Kundenservice-Direktion telefonisch nicht erreiche? Wann erhalte ich eine Rückmeldung zu meinem Anliegen? Alle schließen Self Service (Online) Rund um Ihren Vertrag Zum Self Service Schaden melden Ist ein Schaden eingetreten, können Sie uns dies entweder online oder telefonisch über die Hotlines melden. Bitte beachten Sie hierfür auch die bereitgestellten Vordrucke. Schaden melden Kontakt Telefon, E-Mail, Kontaktformular - wir sind immer schnell für Sie erreichbar. Zum Kontakt Apps Die Apps der Generali machen das Leben leichter. Zu den Apps Ratgeber The topic of health insurance affects everyone: regardless of whether you are legally or privately insured, employed or self-employed. Read important information about your health protection here or get advice from our on-site specialists. To the advisor journal Your companion in all situations To the journal Open footer A company of the Generali Group Cookie settings We use cookies to significantly improve your experience on the website. Some are technically necessary in order to be able to provide you with our services. Others help us to optimize the content of our site. By clicking on “I agree”, we set various other cookies that are technically necessary, including those from third-party providers. You have the option of adjusting your settings individually at any time. Please see our Cookie Policy for more information Agreed Set cookies individually