My Account Report an Outage Customer Service Search MENU Drone Program New Braunfels Utilities utilizes drone technology to increase safety, efficiency, and provide accurate data. All NBU pilots are Federal Aviation Administration certified. New Braunfels Utilities’ drones are clearly marked to make them easily identifiable. Drone uses include: Elevated tank inspections Electrical line inspections Quality assurance and quality control Vegetation maintenance monitoring New Braunfels Utilities respects customer privacy and will only fly on NBU owned easements. Drone technology allows NBU to inspect elevated areas from a safe location and not rely on human memory to retain data. What can customers expect from the NBU Drone Program? What are the advantages that a drone provides? What is the cost-effectiveness of the drone program? Does the Drone Program work for emergencies? FEATURED VIDEO New Braunfels Utilities Drone Program Watch Video Open video in modal: Customer Service Newsroom Publications Careers Facebook Twitter Instagram LinkedIn YouTube COMPANY About New Braunfels Utilities Planning for the Future NBU Headquarters A Lasting Legacy WAYS TO SAVE Current Water Status: Non-Drought Rebates ACCOUNT Electric, Water, and Wastewater Rates Ways to Pay Understanding Your Bill Customer Service Resources SERVICES Start, Stop, and Transfer Services Before You Dig Tree Trimming NBU Locations MAIN OFFICE 263 Main Plaza, New Braunfels, TX 78130 SERVICE CENTER 355 FM 306, New Braunfels, TX 78130 Contact NBU MAIN OFFICE 830.629.8400 TOLL FREE 866.629.8400 AFTER HOURS 830.629.4628 Operating Hours Monday – Friday, 8:00 a.m. to 5:00 p.m. Privacy Policy 2020 © 2021 New Braunfels Utilities. All rights reserved. We use cookies to improve the user experience on this site. Privacy Policy Dismiss Notice