Home > Resources > Case Study > Delaware North Companies Serving Half a Billion guests, Delaware North gives Hospitality a New Benchmark Delaware North is one of the largest, privately-held hospitality companies. A global leader in sports, travel, restaurants, parks & gaming, it runs high profile venues like the Wembley Stadium, Australian Open and Super Bowl kickoff. Operating across 4 continents, it has $4 bn annual revenues and employs 55,000 people. USE CASE POS integration. Workforce software BENEFITS Dynamic decision making with real-time data INDUSTRY Hospitality KEY PRODUCT COMPONENTS Fiorano Platform DOWNLOAD PDF Business Challenge Delaware North runs a variety of hospitality businesses which have multiple entry points for data with requirements for real-time analytics and snap decision making which can significantly impact profitability. Historically, however, Delaware North utilized custom point-to-point integration and batch processing of data. Over time, the maintenance of such custom applications became difficult and costly. An urgent need to improve business efficiencies and provide higher value information to its customers prompted Delaware North to evaluate new technology approaches. The challenge for Delaware North was to create agility and competitive advantage by delivering real-time data for its clients. The requirement called for an infrastructure of interconnected systems that is customer-centric, allows operational excellence, optimization, efficiency and differentiation for competitive advantage. The challenges faced by Delaware North included: Unstructured data - Analyzing and presenting large volumes of unstructured data caused potential problems. Manual data process - Lack of real-time automation stretched execution timelines, resulting in declining productivity. Lack of real-time data access - Delaware North needed a way to access real-time data and enhance the accuracy of the insights posed. Disparate applications - With disparate applications running at 40 odd locations globally, it was necessary to unify these systems over a distributed backbone technology. 500,000,000 GUESTS SERVED/YEAR Fiorano Platform provides a distributed integration backbone to aggregate & distribute data rapidly "The Fiorano architecture was foundational; it freed up data locked down in our legacy systems, and was a critical enabler our mobile-first digital strategy. Fiorano's Professional services teams were also very responsive." Scott Mercer, Manager - Service-Oriented Architecture (SOA) Solutions Team, Delaware North Companies Solution The Fiorano implementation at Delaware North provides a platform to aggregate and access data from disparate applications at over 40 locations. In addition, the Fiorano implementation handles job scheduling (to scrub and transfer data between disparate sources) and provides access to its internal data by deploying REST services which perform on-demand data lookup, enrichment and transformations. Delaware North deployed all Fiorano servers in AWS cloud. High Availability is configured for all servers. Deployments are integrated with Dev Ops tools like Bamboo and various Exception Handling mechanisms are developed at flow level and is also integrated with messaging tools like Slack for notifications. Service-Oriented Architecture (SOA) key to Digital Success With the Fiorano platform in place, Delaware North was able to synchronize data from disparate applications with an ease and efficiency that saves time and also opens new areas of opportunity. Because the infrastructure is service-oriented, Delaware North can easily make changes to any of the services, or even to the workflow, without negatively impacting other parts of the system. Point-of-Sale systems integration: Delaware North uses Fiorano to integrate with various POS (Point-of-Sale) systems. Some of the systems used by Delaware North include NetSuite, Micros, Appetize, Halo, Infor, Sabre, Quest, Bypass, InfoGenesis etc POS data from fine dining restaurants, suites at ball park venues, concession stands, self-service kiosks, retail etc. is pulled in a timely manner and made it available to their customers as well as to their internal business units. Results With a scalable, secure and reliable system in place for delivering data on a single gateway, Delaware North can now efficiently track individual customer venues and provide the Business Intelligence required in managing their business efficiently while providing a competitive edge for themselves and its customers. SOA was a critical enabler of the mobile-first pillar of its strategy. Ultimately SOA brought data to the mobile interface, says Scott Mercer, Manager of the Service-Oriented Architecture (SOA) Solutions Team, Delaware North. "Our partners and clients love the speed at which we get data back to them and the near-real-time analytics it can provide. This enables them to judge the efficacy of their marketing campaigns, assess operational efficiency and make adjustments to improve top line revenues." "Fiorano professional services act as an extension to our team for both new development and support. Fiorano's development team is very responsive, with changes to functionality turned around sometimes within a week, which would be unheard of with larger vendors. This allows my team to keep our focus on architecture and design," adds Scott Mercer. Going forward, Delaware North is steadily extending the Platform infrastructure across its global locations preparing their systems for today's highly connected and digitized economy, enabling change management and responsiveness to business conditions in real time. SHARE PAGE Schedule a Demo Schedule a demo of our software Schedule a demo Talk To A Fiorano Expert Get our Fiorano experts to get in touch with you Get In Touch Downloads Download Fiorano Resources Download Product Download Datasheet Download Whitepapers Products Solutions Services About Us News & Press Resources Partners Blog Contact Careers Follow Us Subscribe For Updates Subscribe © 2021 Fiorano Software and Affiliates. All Rights Reserved. Privacy Statement | Terms of Use