CALL US ON 0191 594 6666 ABOUT RENT A HOME BUY A HOME RENT TO BUY CUSTOMER SERVICES NEWS CONTACT ANTISOCIAL BEHAVIOUR POLICY Hellens Residential wants all of their customers to feel safe and secure in their home and neighbourhood. As a housing provider, we take ASB very seriously and see it as our duty to tackle it in all its forms. There are many different types and levels of ASB, these include: Criminal activities such as drug dealing Domestic abuse Physical assault Threats of violence Stalking a person Criminal damage (including to the property we own) Violent and threatening situations Racial harassment Alcohol and solvent abuse Serious disagreements between neighbours Neighbour nuisance ASB is behaviour that causes or is likely to cause alarm, distress or harassment to others. Everyone is entitled to peace and quiet in their own home, so you must show consideration to your neighbours and the public by not making a lot of noise or behaving in a way that makes life unpleasant for others. Noise nuisance You can be a good neighbour by: Not doing DIY or noisy household tasks such as hoovering or using the washing machine late at night. Not slamming doors or shouting. Being mindful of flooring types such as laminate floors – carpets have better insulation. Refrain from playing loud music. Not using the rubbish areas late at night. Cooperating if a neighbour asks for the noise to be reduced. Being tolerant of other people’s lifestyles. If noise nuisance becomes an issue, speak to your neighbour to try and come to an agreement. If that doesn’t work, or you don’t feel comfortable approaching a neighbour, contact your Housing Officer. You must keep noise at a reasonable level at all times. Noise should be kept to a minimum between 11.00pm – 7.30am SUBSCRIBE TO OUR NEWSLETTER TO KEEP UP TO DATE GET IN TOUCH 10 Teal Farm Way, Teal Farm Park Pattinson Industrial Estate, Washington NE38 8BG Tel: 0191 594 6666 OUR SERVICES Rent A Home Buy A Home USEFUL INFORMATION Privacy Statement Customer Services News Contact Us CONNECT WITH US Terms & Conditions Privacy & Cookies Policy