Our Culture HOME > ABOUT > OUR CULTURE Vision We want to build a highly successful bank that makes customers say, “WOW!!!!” We will recognize team members for outstanding customer service with the President’s Wow Award. This recognition will go to team members who came to our attention through: our Customer Service Surveys; social media comments; thank you notes; recognition from a community group and/or charity; public recognition as a pacesetter/leader in their industry; receipt of Annual Award(s) and/or Shining Star Award(s); or clearly demonstrating their passion for excellence in creating that “WOW” experience for their customers. Mission We achieve our Vision by taking pride in delivering: absolutely memorable service to our customers; high-touch personal or private banking supported by high-tech for all of our customers; and helping our customers succeed. Shared Values We execute on our Mission by adhering to the following values: always putting our customers and our regulators first; having mutual trust and respect among all with whom we deal; practicing the highest level of integrity; and delivering exceptional results with a positive attitude by working hard and having fun. Single Point of Contact (SPOC) Our Single Point of Contact approach aligns the interests of shareholders, management, regulators and team members; is an operating model that delivers the entire bank to the client; and is a variable compensation model based on a team’s profit and loss. Home Site Map Locations Terms of Use Privacy Policy Security & Fraud Patriot Act Consumer Disclosures Business Disclosures Equal Housing Lender Member FDIC Privacy Notice for California Residents Routing Number: 031302971 FDIC Number: 34444 © 2021 Customers Bank. All rights reserved. Executive Offices: 701 Reading Avenue, West Reading, PA 19611 This site contains documents in PDF format. Please download Adobe Acrobat to open PDF files.

Investor Relations HOME > INVESTOR RELATIONS > INVESTOR PRESENTATIONS IR Presentations Home Site Map Locations Terms of Use Privacy Policy Security & Fraud Patriot Act Consumer Disclosures Business Disclosures Equal Housing Lender Member FDIC Privacy Notice for California Residents Routing Number: 031302971 FDIC Number: 34444 © 2021 Customers Bank. All rights reserved. Executive Offices: 701 Reading Avenue, West Reading, PA 19611 This site contains documents in PDF format. Please download Adobe Acrobat to open PDF files.