Moscow, Nauchny proezd, 10 Mon. - Fri. from 9.00 to 18.00 Sat - Sun - days off. (495) 617-15-56 Back call FAQ Checkout About company Products and services Services Representative offices Technical support Documentation Contacts Product search The whole range of frequency converters Compact and small-sized frequency converters Universal frequency converters (general industrial and pump and fan) Vector frequency converters for closed-loop control Frequency converters for high power electric motors High voltage frequency converters Frequency converters for special applications Asynchronous electric motors for frequency regulation (ADCHR) Additional equipment for frequency converters Soft starters - soft starters Checkout Price lists Specials Service maintenance Warranty repair and service Non-warranty repair Connection of frequency converters Departure of specialists to inspect customer's facilities Delivery of components for non-warranty repair Return and replacement of equipment purchased from Ruselcom LLC Delivery User Login Login Password check in Forgot your password? Home page | Services Non-warranty repair Non-warranty repairs can be performed both at the service center (SC) of the company and at the customer's site. Non-warranty repair in the SC Delivery of equipment to the service center and return from repair is carried out at the expense of the Customer. After receiving the Application for the repair of equipment and faulty equipment, an Equipment Acceptance and Transfer Act is drawn up . The service center specialist conducts free diagnostics of the equipment, according to the results of which the Customer is billed for repairs. The customer has the right to refuse to carry out repairs and pick up the equipment, or within one month from the date of invoicing, send the original of the certificate of write-off of this equipment. After the customer pays the invoice, the equipment is repaired and an Act of satisfaction of the application for equipment repair is drawn up . The equipment, together with the act, is sent to the customer, who must sign this act and send the original to the address of the company. Non-warranty repair at the customer's site After receiving the Application for equipment repair and the VSR- report, an agreement is signed for diagnostics and an invoice is issued for the visit of a specialist for diagnostics at the customer's facility by the specialists of the SC. After analyzing the VSR report, the SC specialists make hypothetical conclusions about the nature and causes of the malfunction. Departure of a specialist is carried out after payment of the invoice for diagnostics. When leaving, the specialist brings the supposedly out of order elements, if they are available. Based on the results of the examination, an Act on the results of diagnostics is drawn up with an indication of the components to be replaced. If the results of the preliminary analysis of the faults match those determined by the diagnostics at the site and the required spare parts are available, an additional agreement for repairs can be drawn up on site and invoiced for components and work. Under the customer's letter of guarantee, if spare parts are available, repairs can be carried out without a second visit. Prepared Act meet requests for equipment repairs . Если результаты предварительного анализа неисправностей не совпали с установленными в результате диагностики на объекте и или требуемых запасных частей нет в наличии, может быть составлено дополнительное соглашение с выставлением счета для выезда на ремонт, либо заказчик может принять решение на отправку оборудования для ремонта в СЦ. После оплаты счёта на ремонт и повторного выезда либо завершения ремонта в СЦ составляется Акт удовлетворения заявки на ремонт оборудования. Гарантийные обязательства На замененные в результате негарантийного ремонта комплектующие устанавливается гарантийный период сроком 3 месяца с момента проведения ремонта. Адрес сервисного центра: 117246, г. Москва, Научный проезд, д.10, офис 604 Тел. /факс (495) 617-15-56 (многоканальный) E-mail: info@ruselkom.ru Прием оборудования осуществляется с 10.00 до 17.00. Компания Русэлком - подключение частотного преобразователя, частотные преобразователи для асинхронных двигателей, частотные регуляторы. Спецпредложения 26.06.2014 Акция! Все спецпредложения... Copyright © 2014 Компания «Руcэлком» - частотные преобразователи У нас также ищут: Частотный регулятор, Частотно-регулируемый электропривод 117246, Москва, Научный проезд, д. 10 Тел. (495) 617-15-56 (многоканальный), e-mail: info@ruselkom.ru Время работы: офис – рабочие дни с 9.00 до 18.00 без обеда, склад – рабочие дни с 10.00 до 17.00 без обеда. Суббота и воскресенье – выходные дни.