Commercial Hard Landscaping & Construction Consumer Gardens & Driveways Corporate Home About Us Business Model Business Model How we do business Our business model is constantly developing through collaboration with customers and feedback from stakeholders. Our customer focused investment in digital technology is transforming the customer experience and advancing the business model. Responding to Stakeholders Our approach is to engage in personal dialogue across all major stakeholder groups. Our investor and shareholder communication is focused around personal contact, individual dialogue, regular presentations and site visits, and ensures that our investor relations programme clearly articulates the strategic priorities of the business. We aim to build collaborative relationships with employees, customers and suppliers – being open to change and responding to feedback. Our capital Human The Group has an experienced workforce of approximately 2,500 employees with specialist skills and a high level of engagement Financial Business Intellectual Natural Resources Technology Social & Relationships Our business Sourcing The Group’s main raw materials are cement, sand, aggregates, pigments, fuel oil and utilities. We use the best materials we can source. Related risks • Macro-economic and political • Security of raw material supply • Cyber security risks • Environmental • Ethical • Climate change Manufacturing The Group manufactures and supplies landscape, driveway and garden products from a range of materials, principally concrete and natural stone. Marshalls has a world-class Manufacturing, Innovation and Development team. Related risks • Competitive activity • Threat from new technologies and business models • IT infrastructure • Legal and regulatory Distribution Due to the scale of our operations, and our national network of regional centres, 97 per cent of our customers are less than two hours away. This continues to be a key competitive advantage. Related risks • Macro-economic and political • Road infrastructure • Cost inflation • Environmental • Climate change Customers Our customers range from Domestic homeowners to Public Sector and Commercial. We seek to exceed the expectations of customers in all our end markets. Related risks • Macro-economic and political • Extreme weather • Climate change • Cyber security risks • Competitor activity • Legal and regulatory Sustainability Committed to ensuring our ESG credentials are at the heart of the Marshalls brand. • Carbon reduction targets • Science-based targets • People commitment • Diversity, Equality, Respect and Inclusion (“DERI”) strategy • Strong governance Related risks • Extreme weather • Climate change • Public perception • Legal and regulatory Innovation Innovative product solutions for the Built Environment. • Market Innovation • Product Innovation • Process Innovation • Materials Innovation • Digital Innovation Related risks • Road infrastructure • Cost inflation • Environmental • Climate change Outcomes Strategic Objectives Shareholder value Sustainable profitability Relationship building Organic expansion Brand development Effective capital structure and control framework Shareholders Progressive dividend policy, targeting 2 times dividend cover supported by non-recurring and discretionary dividends Dividend per share 4.30p Customers Industry leading customer service – innovative new products, quality, availability and “on-time” delivery. New products 8% of sales (2019: 12%) Employees Promotion of professional development, career opportunities and competitive benefit packages. Active apprenticeships in 2020 99 Suppliers Global supply chain, long term and mutually beneficial partnerships and ethical trading. Suppliers trained on anti-bribery & modern slavery 70% Communities & environment Positive impact, with direct investment in the community and “Fair Tax Mark”. Commitment to reduce greenhouse gas emissions 40% by 2030 Government & regulatory bodies Re-investment R&D and capital expenditure to drive sustainable growth. Capital investment in 2021 £30m Priorities for Capital Read more Help & Support Contact Us Check Delivery Progress Our Locations UKCA Marking Modern Slavery Statement Marshalls Product Ranges Marshalls Gardens & Driveways Marshalls Commercial Marshalls House Builders Marshalls International Marshalls Factory Outlet Bollards Direct Block Paving Registered Address Marshalls Mono Ltd Landscape House Premier Way Lowfields Business Park Elland HX5 9HT Terms & Conditions Privacy Policy Our Policies Site Map facebook Pinterest Instagram Twitter linkedIn YouTube Copyright © 2021 Marshalls.co.uk We use cookies to help give you the best experience possible. By continuing, you agree to our use of cookies. For further information on the types of cookies we use, please see our privacy policy. Accept & Close keyboard_arrow_right