Introduction Environment: The House The garden and the vegetable garden Services: day-time centre animation religious assistance accessories How to access the facility Services provided History Contacts Service charter Our page on Facebook Our YouTube channel Introduction Welcome, care and respect. These are the main dimensions of the service offered by the staff of Villa Silvia . Our value is represented by the attention we place in giving hospitality and assistance. We work to ensure our guests an optimal quality of life; to recover and mature a state of physical and mental form that favors an existence worth living. Our main success is being able to make guests regain the skills necessary to return to feel good at home, even better than when they left it. Guests are assisted by qualified and professionally trained employees through continuous updates. The company management and the people who hold the functions of greater responsibility are always available and try to involve the staff in organizational and managerial aspects, trying to conduct the company with transparency and fairness. The house has been completely renovated according to a project that has taken into account the specific needs of users and staff, the technology we use is at the forefront; nevertheless, we consider the human factor and interpersonal relationships as the determining elements for the quality of the service. For this reason all the staff is required to welcome guests with availability and courtesy, bringing respect for the individual and his freedom, his affections, his autonomy and "privacy" and his possessions. We try to win the trust of our guests' families by guaranteeing safety, reliability and transparency. All information that is not detrimental to the guest's "privacy" is available to relatives and friends, who are always welcome and welcomed with attention and courtesy by the company staff, in particular health and administrative staff. For the local authorities and the social and health services of the Bologna and San Lazzaro area we propose ourselves as a valid interlocutor, serious, professionally reliable and always willing to review their work to try to continuously improve the level of company performance. All the people who work at Villa Silvia are aware of how important it is for their work to be able to listen to their customers and colleagues and understand, in order to satisfy them, what their needs and expectations are. We are aware that the success of our business project depends on the well-being of our guests and the serenity of their family members, so we are interested in collecting all possible information on the outcome of our work and, above all, on any inconvenience, disservice and misunderstanding that may having compromised that relationship of trust that we care so much about. For this reason, the last section of the service charter is dedicated to the organization and procedures for listening and detecting the needs and satisfaction of our guests and their families, including systems for making any complaints, observations and suggestions. Villa Silvia SpA - Via Ugo Mezzini 9 - 40068 San Lazzaro di Savena BO - Tel. 051460126 Bologna Business Register n.261263 - Tax Code 02226930374 - VAT: 00562471201 - Share capital € 2,345,678.90 fully paid-up