Contact Centre Solutions DOWNLOAD BROCHURE GET A QUOTE iPECS CCS Smart All-in-one, Smart Customer Service iPECS Contact Centre Suite is a multi-channel Contact Centre solutions package for SMB. Its multiple channels and comprehensive all-in-one solution provide seamless connections for your smart customer services. Single, All-in-one Platform • Managing telephone, E-mails, faxes, SMS, web call back, call-back in queue, Web chat, Social Networking • Different rules for each media or channel • Virtual server support for multi-functional servers • Agents use the same iPECS CCS DESK agent for multi-media call handling Cost Control • Modular architecture for flexible, scalable and cost effective configuration based on the requirement • Cost effective bundles for initial installation • Easy addition of modularized functions in options • Lower TCO › No need additional server for cards › Use HMP(Host Media Processing), no dialogic card • Less maintenance with no hardware and less servers • Prompt respond and real time business rule change with easy self creating Call Flow Design tool • Easy and intuitive tools reduce training cost • Self service automation reduces bottom line cost Simple and easy to use • CFD(Call Flow Design) for business process set up provides pre-defined best practice Call Flow Sample, simple drag and drop tool, and real time changes without needing to learn complex administration or script. • Easy project management for customers & partners allows company to develop its own templates, and faster implement and reduce chance of error. • Drag & drop call control • Flexible and intuitive Dash board and reports • Messenger type of CCS Desk agent Copyright 2018 - Advanced Group Privacy Policy - Request Your Data Designed and Maintained by MeltedHouse Digital Ltd