about > our story Helping brands achieve customer joy for over 30 years. ABOUT our story our team ethos Born and raised in Ann Arbor, Michigan, Second To None has been helping brands achieve customer joy for over 30 years. Combining the wisdom gained from decades of experience with the philosophy of a servant-leader approach to business, we bring innovative technology, proven practices, and sound strategies to every challenge we’re entrusted with. Our client roster includes some of the most exceptional organizations across the U.S. and Canada. We’ve worked with both emerging and well-established brands to create stronger, more rewarding connections with their customers by providing actionable insight into what truly motivates their specific audiences. We’ve built our name on successful partnerships, undivided attention to each engagement, and an unrelenting work ethic. We exist to maximize the full potential of your brand and to help you remain relevant in the years ahead through human-centered intelligence. We are Second To None. Be more human. Be more informed. Be more exceptional. (888) 4-CUSTJOY what we do industries about contact careers shopper login become a shopper case studies blog © 2021 SECOND TO NONE. ALL RIGHTS RESERVED. PRIVACY POLICY.

free eguide The Journey To Joy | 6-Part Framework for Creating a Human-Centered Customer Experience Does your brand create customer joy? Your customers expect more: Intentional, Authentic and Human-Centered Customer Experiences. When it comes to delivering an authentic, intentional, and differentiated Customer Experience (CX), most companies have either lost their way, or never really found their way in the first place. Your customers expect more. They expect joy. Because at the core of the customer experience is the human experience. Where are you on the journey to joy? Download our free Journey To Joy eGuide, which offers: Our 6-part framework for creating human-centered customer experiences The strategic advantages of this approach 4 common characteristics of successful companies Insights into customer expectations And more Get the free eGuide What best describes your job function?* Please Select Owner/C-Suite Executive Operations Director/ Manager Program Director/ Manager Procurement or Sourcing Brand Manager/Director/Experience Mystery/Secret Shopper (888) 4-CUSTJOY © 2020 SECOND TO NONE. ALL RIGHTS RESERVED. PRIVACY POLICY.