MDLConnect About Publishers Customers Existing Customers Experienced and dedicated quality service CUSTOMERS — Existing customers The MDL Customer Service team is designed and based around what matters to our Customers and Publishers. We have three teams, each responsible for the handling of all orders, queries and claims, with full ownership of the request received. Our Customer Service Coordinators are available Monday to Friday, 08.30-17.30 and can be contacted via the following channels: UK Customer Services – Trade Customer To place orders please email orders@macmillan.co.uk. Please include the word ORDER in the subject line of your email. For all queries and claims please email mdlqueries@macmillan.co.uk. Please include the word QUERY/CLAIM in the subject line of your email. To speak to a member of the team, please telephone +44 (0)1256 302692 and select option 1. UK Customer Services – Non Trade Customer To place orders please email macmillandirect@macmillan.co.uk. Please include the word ORDER in the subject line of your email. For all queries and claims please email nontradequeries@macmillan.co.uk. Please include the word QUERY/CLAIM in the subject line of your email. To speak to a member of the team, please telephone +44 (0)1256 302692 and select option 2. Export Customer Services To place orders please email exportorders@macmillan.com. Please include the word ORDER in the subject line of your email. For all queries and claims please email exportqueries@macmillan.com. Please include the word QUERY/CLAIM in the subject line of your email. To speak to a member of the team please telephone +44 (0)1256 302890. Need Help? Telephone Orders UK Customer Services +44 (0)1256 302692 Export Customer Services +44 (0)1256 302890 Fax Orders UK Customer Services +44 (0)1256 302581 Export Customer Services +44 (0)1256 302581 DOWNLOAD TRADE T&C'S PUBLISHERS — Publishers We Distribute TERMS AND CONDITIONS PRIVACY NOTICE RECRUITMENT PRIVACY NOTICE COOKIE POLICY POTENTIAL SCAM WARNING GROUP ETHICS AND COMPLIANCE OTHER POLICIES COPYRIGHT © 2021 MACMILLAN DISTRIBUTION (MDL)