Consulting Home About Us Regional Focus Our Capabilities News People & Careers Contact Us Start Stop 1 2 Background Scope of works Key project outputs Massachusetts Bay Metro Asset Management Best Practice The Massachusetts Bay Transportation Authority (MBTA) is the public agency responsible for operating most of the public transportation services in Greater Boston, Massachusetts. It is one of two transit agencies in the entire United States that operates all five major public modes including: subway/metro rapid transit, light rail/tram, regional suburban rail, electric trolleybuses and motor bus. The MBTA has the oldest rail infrastructure in North America. While many of the challenges involve poorly developed or defined processes for work bank prioritization and supply chains, the need to address a significant backlog of deferred maintenance remains the greatest challenge. Underdeveloped staff competency due to retirement of experienced staff and an organizational structure that struggles to support the growth of a skilled workforce are major concerns as well. Ultimately, with ridership on the subway/metro trending up and a comprehensive capital expansion plan underway, the MBTA is addressing internal deficiencies by focusing enhancements on business processes and future asset management for maintenance and renewals. The MBTA’s aspiration is to adopt line-of-sight policies and procedures to improve service reliability, grow an experienced workforce, strengthen organizational capability, and, ultimately, improve the condition of the infrastructure assets to a State of Good Repair. Client: Massachusetts Bay Transport Authority Location: Boston, US Start date: November 2016 End date: December 2017 Duration: 13 months Services provided: Advisory, strategic planning, systems analysis Download project reference Back Terms & Conditions Privacy Notice Site Map Accessibility @ Copyright 2021 Network Rail Consulting. All Rights Reserved Address. Registered in England, No: 08033278752 contactus@networkrailconsulting.com Website design by CSL Web