For home For business Energy About Help Get a quote Account npower is closing down. Get the information you need. Was your home or small business supplied by npower? npower is now part of the E.ON group, and all of the customers have been moved over to E.ON Next. If you were an npower customer then you can check out the FAQs below for more information on your billing and payment queries, read the npower privacy policy for more information about what's happened to your data or see how to deal with any open complaints you have. The npower Business Solutions website has moved. Your experts in all things business energy related, npower Business Solutions have the knowledge and insight to help businesses optimise their energy management. Call on them when you need support to monitor and manage consumption, develop your business' energy strategy or set more ambitious goals on the road to net zero. Got questions about your move to E.ON Next? You can check out our npower to E.ON Next FAQ page which has helpful advice on the move as well as answers to our frequently asked questions. You can also check out our help section for general queries such as how to read your meter or to get information on the Warm Home Discount. Get answers to your npower billing questions. When will I receive my final bill? Why is my final bill delayed? I left npower a while ago but still haven't received my final bill. Will I have to pay it? What happens if I don't pay my energy bill? I think my bill or statement is wrong, what can I do? Why is my bill or statement being updated? What is a bill reversal? I think my outstanding debt has been repaid, what should I do? Here are the npower payment and debt FAQs. How do I get a refund if I've left npower? I was expecting a refund but it hasn't arrived yet - why? Is there anyone else I can talk to about outstanding debts? I have recently been declared Bankrupt/Insolvent. What do I need to do? How is npower helping customers who are struggling to pay their energy bills? More information on how npower work with Credit Agencies. What is a Credit Reference Agency and which do you use? Who is able to see information about me? What happens if I'm struggling to pay - will you penalise me? What is a default? What if I think you've made a mistake with my Credit Reference score? I'm not with you, why is there a record on my credit file for npower? Ways to get in touch with us. To get you to the right person faster, please have your account number handy when you contact us. If you've been told your account has moved - or is now moving - to E.ON Next, please contact E.ON Next with any questions. Give npower a call on: 0808 501 5661 We're open: 9am - 5pm Monday to Thursday, 9am - 4pm Friday. Minicom or textphone Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website. We may monitor and/or record calls for security, quality or training purposes. E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England & Wales, No. 03782443. © 2021 E.ON Next Contact us Complaints Our policies Terms and conditions Our modern slavery statement Blog Emergencies Help and support Careers Sitemap We use cookies to give you the best possible online experience, ensuring our websites are reliable and secure. You can allow all cookies or manage what we use them for. You can find out more on our privacy policy page Accept All Cookies Manage cookies