HOME ABOUT US BUSINESS UNIT ASSISTANCE NEWS SOCIAL WALL CONTACTS ASSISTANCE SERVICE "On site" maintenance The technical structure dedicated to maintenance covers the whole national territory. Normally valid for 12 months from the signing of the contract, it can be extended on request. It is also possible to agree on the availability of replacement equipment. "On center" repairs The repair and / or reconditioning of hardware components of the systems is entrusted to the technical staff of Milan or the Rome branch. The customer is provided with a detailed estimate by entity and intervention times. Request for assistance Requests (calls) for assistance and intervention are sent in real time using our integrated support system. The Customer will be constantly updated on the progress of their practices. LOG IN TO THE SERVICE Systems installation A core of specialized systems engineers is available to the customer in case he wants to delegate the installation or implementation work of products and / or solutions, regardless of their complexity. At the end of the work, a document is signed, jointly with the customer, which certifies the system has been tested. Training Training is entrusted to a team of IT tutoring experts who collaborate permanently with Datamatic Sistemi & Servizi. The courses can be specific in the application sectors of the individual Business Units (Computer Forensics, Medical Computing, Storage & Backup). The offer includes the possibility to customize the content and level of the courses to suit the personnel to be trained. Remote assistance service Through the use of specific software it is possible to access the Customer's systems to establish a solution strategy. It is also possible to carry out software updates at various levels (firmware, drivers, applications, etc.). The direct intervention procedures are strictly controlled and the intervention is carried out according to the Client's control parameters. LOG IN TO THE SERVICE THE GROUP Home page Who we are Contacts News BUSINESS UNIT Healthcare Marketing & Communication Cybercrime & Digital Forensics Unit IT Storage Aftermarket Consumables ASSISTANCE Assistance service Request for assistance Remote Support privacy policy | cookie policy Copyright © 2003 - 2016 Datamatic Sistemi & Servizi SpA VAT number 04759990155 Cookies help us deliver quality services. By using our services, you agree to our use of cookies. Cookie policyClose