OUTAGES AND ALERTS CAREERS (518) 298-2411 PAY INVOICE ONLINE Home > Support Support Our friendly staff are ready to answer your questions. The Champlain Technology Group Business Office is open: Monday – Friday from 8:00AM to 4:30PM. We can be reached at 518-298-2411. Please refer to the following email addresses when attempting to email us. For questions about service please email: service@champlaintechnology.com For questions about billing and pricing please email: billing@champlaintechnology.com COMMON SUPPORT TOPICS Call Waiting To use Call Waiting Press your Flash button or hook button. (This puts the person on hold). Begin your conversation with the new person Once your call is completed, press the Flash or Hook button to connect you to back to you original conversation. To cancel Call Waiting before making a call Pick up the… Read More Caller ID To use Caller ID Wait for the start of the second full ring of your phone. The number/name of the caller will appear on the display. Voice Mail Accessing your mailbox Dial 3246245 (324-MAIL) Either: Press # if calling from your phone, OR Enter the your phone number, area code first, if calling from a different phone. Enter your Password, followed by the # key. Your Password will be a default code of 0000 until you change it. When accessing your voice mailbox… Read More Who qualifies for Lifeline? You are eligible for Lifeline Service if your total household income is at or below 135% of the Federal Poverty Guidelines; or if you, your dependent, or your household participates in one of the following: Medicaid SSI (not disability) Supplemental Nutrition Assistance Program (SNAP) formerly Food Stamps Federal Public Housing Assistance (Section 8) Non-Service Related Veteran’s… Read More Are there restrictions to the Lifeline Assistance Program? Lifeline is only available on one wire line or one wireless telephone or broadband service per household. Customers may not transfer their Lifeline benefits to another person, even if the other person is eligible. Each year, Lifeline customers must certify that they are still eligible for the discount. Customers who willfully make false statements in… Read More How do I apply for the Lifeline Assistance Program? There are three ways to apply for apply for Lifeline: 1. Online through the National Verifier web portal https://nationalverifier.servicenowservices.com/lifeline. They can also sign on here to recertify. 2. You can also apply by mailing your application: Print an application in English or Spanish at https://www.lifelinesupport.org/wp-content/uploads/lifeline/documents/LI_Application_NVstates.pdf. Complete the application and send with proof of eligibility to:… Read More Calling Features Quick Reference Instructions : To Use | To Cancel Anonymous Call Rejection : *77 | *87 Call Forwarding : *72 | *73 OR *90 | *91 OR *92 | *93 Call Return : *69 Call Screening : *60 | (see instructions) Call Waiting : (call 298-2411 to activate) | *70 (per call) Preferred Call Forwarding : *63… Read More Anonymous Call Rejection Anonymous Call Rejection Service prevents an incoming call from ringing at your home if the caller has a “private” number (see also Private All-Call Blocking and Private Per-Call Blocking). To Activate Dial *77 To Cancel Dial *87 Private All-Call Blocking Private All-Call Blocking automatically stops you name and number from appearing on a Caller ID device for every telephone call that you make. It also prevents the use of Call Return *69 to call you back. Please call the telephone company at 298-2411 to activate. When you dial certain business numbers (including 311, 911, toll-free… Read More Private Per-Call Blocking Private Per-Call Blocking prevents your phone number from being displayed on a Caller ID device for one telephone call. It also prevents the person you call from using Call Return *69 to call you back. To activate Dial *67 When you dial certain business numbers (including 311, 911, toll-free numbers, and 900 numbers) in some… Read More Call Return Call return allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you. Call return can eliminate the aggravation of having to run to the phone when returning from errands or in the shower only to find that the person has hung up…. Read More Call Forwarding Call forwarding allows you to transfer your incoming calls automatically to another phone number. Call forwarding can eliminate having to wait for important calls. You will not miss a call you are expecting because you are not at home to receive the call or if your line is busy. See also Preferred Call Forward and… Read More Preferred Call Forward Preferred call forwarding allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this service, and a call arrives from a number on your list, the call is forwarded. All other calls will ring your phone in the normal fashion. Preferred call forwarding can… Read More Remote Call Forwarding Remote activation of Call Forwarding allows you to activate and deactivate your assigned Call Forwarding from a remote location. Remote activation of Call Forwarding only works with the feature “Call Forwarding-All” or *72 To use Remote Call Forwarding From a remote phone, dial 2981099 Follow the prompts to enter your directory number (the number from… Read More Call Screening Call Screening allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time. Call Screening allows you to block calls from specific callers… Read More Priority Ringing Priority Ringing allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a specific list of phone numbers. If you have Call Waiting, you will hear a distinctive call waiting tone whenever someone on your list calls you while you are on the phone. Priority Ringing… Read More Private Call Display Private Call Display allows you to display your number and name for a particular call. It will also allow your number to be returned using Call Return *69. This is on a per-call basis. Once your finished with your call the number will become private again. To activate Dial *82 Repeat Dialing Repeat Dialing allows you to have your phone continuously attempt to redial a number that you tried to call for up to 30 minutes. When the line is free, you will be alerted with a special ring. Answer the special ring and a call will automatically be placed. You can also use Repeat Dialing to… Read More Special Call Acceptance Special Call Acceptance allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from phone numbers not on your list are sent to an announcement that you are not receiving calls at this time. Special Call Acceptance enhances security and privacy by allowing… Read More Speed Calling Speed Calling stores numbers of family, friends and co-workers that you call most often and dials them with the push of a button or two. Speed Calling 8 (short list) allows you to have a calling list of up to eight phone numbers. Speed Calling 30 (long list) allows you to have a calling list… Read More Three-Way Calling Three-Way Calling or conference calling allows you to add a third party to an existing telephone conversation. To use Three-Way Calling: Press your Flash button or hook button. (This puts the person on hold). Listen for the Dial Tone Dial the third person that you wish to add to the conversation Wait for that person… Read More Toll Control with PIN Toll Control with PIN* allows you to prevent unauthorized long distance calls to be placed from your home. Authorized users must use a PIN number to place a long distance call. *PIN is assigned when this calling service is added to your line. To use Toll Control with PIN: Dial *13 Wait for second dial… Read More Become a part of the Champlain Technology Group family! Local customer service and technicians. Prices within your budget. Internet & Telephone Packages starting at $39.95/mo. SIGN UP TODAY Get a Free Quote Name* Email* Phone CORPORATE Links Mission Statement Our History RUS Statement of Nondiscrimination Who We Are SERVICES Local Telephone Long Distance Streaming Video Services NYS Broadband Grant Seasonal Customer Billing NEWS SUPPORT CONTACT US CAREERS PAY YOUR BILL Network Transparency Statement Transparency FAQ Acceptable Use Policy Privacy Policy CTG’s Copyright & DMCA Enforcement Policy Sitemap THE CHAMPLAIN TECHNOLOGY GROUP 11118 Route 9, Champlain, New York Service & Support: 518-298-2411 Monday through Friday from 8:00 AM to 4:30 PM. Website Design and Development by Mannix Marketing, Inc. Having trouble using this site? Accessibility is our goal, please contact us with site improvements.