Sign up for the latest news from VUARNET MENU FREQUENTLY ASKED QUESTIONS PRODUCT How do I choose the right size of sunglasses for me? On each product leaflet, we indicate the temple width (distance between your temples) and the frame size (S for Small, M for Medium or L for Large) in order to help you select the pair of sunglasses most suited for your face. To figure out know the temple width of your face, use a ruler to measure the distance between the two horizontal screws of the arms on your current glasses. (If you have a fine/angular/large round, we recommend the size small/medium/large). Size S refers to a temporal distance of 127-134 mm, size M to 130-163 mm and finally size L to 133-139 mm. How do I know that my Vuarnet glasses are authentic? Each authentic frame is delivered in its own case complete with the Vuarnet certificate of authenticity and each lens is engraved with the symbol. What tests do you do to check product quality? We perform detailed and complete testing procedures on both lenses and frames. Three tests are performed on the lens during the manufacturing process: Inspection of the polished glass quality; individual check of the glass polishing. Shock resistance measurement by ball-test; a ball weighing 16 grams is dropped from a height of 1.27 m onto the lens to test its shock resistance. Inspection of treated lenses, under specific lighting conditions to ensure that the glass has no scratches/imperfections. Each frame is individually checked before the product is packaged. How do my Vuarnet sunglasses protect my eyes? Thanks to the mineral glass and specific Vuarnet treatment, your Vuarnet sunglasses protect your eyes from the following: AGAINST UV AND BLUE LIGHT • Vuarnet lenses filter 100% of UV (UVA, UVB, UVC) and as much as 99% of blue light, one of the most dangerous in the visible light spectrum. AGAINST GLARE AND REFLECTIONS • Brand signature, our exclusive bi-shaded mirror treatment guarantees maximum protection against glare and reflections. AGAINST UNWANTED REFLECTIONS and INFRA-RED • Vuarnet lenses are the only ones in the world designed to absorb up to 94% of infra-red rays protecting your eyes from heat and dry eye. • The lenses also benefit from an anti-reflection treatment inside of the lens, eliminating all unwanted reflections. For further information, please visit our website page “Why choose Vuarnet lenses?" on vuarnet.com What advantages are offered by mineral glass? Vuarnet mineral glass guarantees the HIGHEST protection, the HIGHEST clarity, the HIGHEST durability, and is 100% recyclable. For further information, please visit our website page “Why choose Vuarnet lenses?" on vuarnet.com What are the advantages of the different techniques applied to our lenses? The two-tone Vuarnet Mirror glass: our signature since 1957. The two-tone mirror filters the light in the upper and lower part of the lens more efficiently, and as such you have maximum protection against glare and reflections. The Vuarnet Mirror Flash lens: Other than the aesthetic aspect, the mirror flash lens acts by reflecting and filtering the light more efficiently. It guarantees you maximum comfort in very bright conditions. Vuarnet Polarized lenses bring optimum color definition and greater eye comfort against glare from reflections. All our frames equipped with polarized mineral glass always carry the symbol “P”: Grey Polar, Blue Polar, Blue Polarlynx and Brown Polar are available. Do you provide prescription sunglasses? All the range of VUARNET sunglasses are available with both single vision and progressive lenses, and are able to be adapted to the great majority of our models. VUARNET prescription sunglasses are all produced using mineral glass in France. It is not possible to order prescription glasses on site. If you wish to order prescription glasses, please visit a Vuarnet retail optician to place your order. To find a Vuarnet optician near you, visit the ‘Store Locator’ at vuarnet.com Where can I get my glasses adjusted to my size after delivery? It is possible to make this adjustment at any of the Vuarnet sales outlets. To find a Vuarnet optician near you, visit the ‘Store Locator’ at vuarnet.com CARE INSTRUCTIONS Is there a specific product for cleaning my glasses? To clean your glasses simply at home, use a mild liquid soap. To rinse them, pass under cold or lukewarm water. Avoid using hot water at all costs. Dirty or abrasive cloths should also be avoided as they may modify the lens characteristics. You may also choose a glass cleaning spray, usually on sale at your optician. In this case, wipe them with the chamois cloth usually supplied with the original case. If you have lost it, use a very fine, soft fabric to wipe them. In some cases where you do not manage to clean your glasses properly as indicated above, you may wish to see your optician. Most opticians possess ultrasound equipment for cleaning glasses. It is suggested to let them soak in an ultrasound water bath: this will remove any impurities stuck to the frames. Most of the time, this service is provided free of charge by your optician. This may be done every 2 months for complete cleaning. How do I care for my glasses? Keep them in the original case. Indeed, even though Vuarnet mineral lenses resist scratches very well, your bunch of keys or a nail file in the bottom of your handbag risk damaging them with time. Result; not only are the scratches unsightly, but they also seriously affect your visual comfort. When you take your glasses off, do so with both hands. In this way you protect the frame hinges. When you put them down, fold them up and put them with the arms in contact with the surface; avoid putting your sunglasses down on the lenses, there's no better way to damage them. Once back from the beach, simply rinse them under tepid water to remove sand and salt traces. DELIVERIES How much will it cost to have my order delivered? If you are located in mainland France, your parcel will be delivered by Colissimo at a cost of €4.90. For customers in the rest of the eurozone, the United Kingdom and Switzerland, the delivery charge is €9.90. Where do you deliver to? Colissimo will deliver your parcel to your home address. You can request standard or signed-for delivery when confirming the content of your basket. What countries do you deliver to? We deliver our frames throughout the eurozone (Germany, Austria, Belgium, Cyprus, Spain, Estonia, Finland, mainland France, Greece, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia), the United Kingdom and Switzerland. How long will delivery take? Orders are delivered within 2-4 working days. RETURNS What is your returns policy? You have up to 30 days from the date of receipt of your purchase to return your items to us. Refunds will be made for unworn items, returned in their original packaging. After this 30-day period, we will no longer be able to refund you for the product. For more information, visit our Returns Policy page. How do I return my parcel? You have up to 30 days from the date of receipt of your purchase to return your items to us. Refunds will be made for unworn items, returned in their original packaging. The refund will be paid once we have received the product. The guarantee policy applies following the end of this 30-day period. Guarantee policy page Follow the procedure below to return your parcel: Log into your customer area using your username and your password chosen when you created your account. Fill out the online return form Print your return form Please print, complete and affix this label to your parcel before sending it. To contact our Customer Services department: France and Europe: By phone +33 (0) 1 46 85 28 20 By email web@vuarnet.com On the vuarnet.com website Italy: By phone +33 (0) 6 94 80 47 37 By email web@vuarnet.com On the vuarnet.com website Spain: By phone 911 23 41 50 By email web@vuarnet.com On the vuarnet.com website My glasses have arrived in poor condition. What should I do? You have 30 days to return your parcel free of charge and receive a refund. For more information, visit our Returns Policy page. Beyond this 30-day limit, a refund will only be offered if the frame is in poor condition due to a manufacturing defect. Please refer to the Guarantee Policy. Can I get a full refund if I’m not satisfied with my purchase? You have 30 days to return your parcel free of charge and receive a full refund. After this 30-day period, we will no longer be able to refund you for the product. For information about returning your parcel, visit our Returns Policy page. AFTER-SALES GUARANTEE & QUALITY How long are my glasses guaranteed for? Vuarnet offers a two-year guarantee against manufacturing defects on all sunglasses (from the invoice date). The guarantee does not cover usage defects. For more information, visit our Guarantee Policy page. How do I exercise my rights under the guarantee? You have two years from the date of purchase to exercise your rights under the guarantee. You will need to provide proof of purchase (your invoice). Do I need proof of purchase to benefit from the guarantee? Yes, you will need your proof of purchase to exercise your rights under the guarantee. I have broken my glasses. What should I do? If the breakage is due to a manufacturing defect, you can return your frame to us within the guarantee period (2 years). However, the guarantee does not cover accidental breakage by the customer. For more information, visit our Guarantee Policy page. How do I contact your Customer Services department? To contact our Customer Services department: France and Europe: By phone +33 (0) 1 46 85 28 20 By email web@vuarnet.com On the vuarnet.com website Italy: By phone +33 (0) 6 94 80 47 37 By email web@vuarnet.com On the vuarnet.com website Spain: By phone 911 23 41 50 By email web@vuarnet.com On the vuarnet.com website ORDERS The glasses I want are no longer in stock. When will I be notified that they are back in stock? If you want to purchase a product marked as out of stock on the website, click the “keep me informed” button. Enter your email address and you will receive an email informing you when the selected product is back in stock. Can I amend or cancel an order once I have placed it? You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 30 days. For more information, visit our Returns Policy page. How do I track my order? Once your order has been shipped from our warehouse, you will receive an email containing the Colissimo tracking number. You can then track the progress of your delivery at any time. How do I change my delivery address while placing an order? You can modify any aspect of your order before confirming it. You can add or remove items in your basket. However, you cannot modify the content of your order once confirmed. What happens if one of the items I have ordered is out of stock? If an item in your confirmed order is out of stock, you will receive notification by email. If applicable, the email will indicate when the item will be back in stock. If one or more products are out of stock, this will not affect the rest of the order. If the item is permanently out of stock or if you do not want to wait until the advertised date, you will receive a refund for the price of this item within 14 days of your initial payment. PAYMENT Is your online payment system secure? Most e-commerce websites use the “Secure Hypertext Transfer Protocol” (or HTTPS). You should therefore check, when paying on a website, that the HTTPS link is used. How can I pay for my purchases? You can pay using a Carte Bleue, Visa or MasterCard credit/debit card. When will the money be debited from my account? The money will be debited from your account when you pay for your order. This may be instant, or the money may be taken at a later date (depending on your card provider). Why has my payment been rejected? Whenever you make an online payment, an authorisation request is sent to your bank. In most cases, the bank authorises the payment. However, it may refuse in some circumstances, such as unusual card usage or where the payment would exceed a spending cap. Whenever a card is rejected, the payment will also be rejected. You should always contact your bank to find out why authorisation was not given. In a small number of cases, a payment may be rejected due to problems with the authorisation server. When will I receive my invoice? A paper invoice will be included in the parcel. How can I cancel my order and get a refund? You cannot cancel your order once confirmed. However, you have a 30-day cooling-off period to return the products and get a refund. For more information, visit our Returns Policy page. MY ACCOUNT Do I have to create an account if I want to place an order? You do not have to create an account to place an order. You can place an order as a guest. However, we recommend that you create an account for your convenience, since it allows you to track your orders online, access return forms, etc. I cannot create an account. What should I do? Contact our team of advisers to help you create your account. Go to the Contact Page of our website. Why can I not log into my account? There are many reasons why you might not be able to log in. Please contact our team of advisers for help. I have forgotten my password. What should I do? Click the “Forgotten your password?” link in the account login pane to recover your password. You will receive an email inviting you to reset your password. How do I change my password? You can change your password in the “My account” area of the website. Log into your account, click “Change my details”, then make any changes you require. SIGN UP FOR THE LATEST NEWS FROM VUARNET Your country United States of America Aaland Islands Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Curacao Cyprus Czech Republic Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and Mc Donald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey (Channel Islands) Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Republic of Kosovo Reunion Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa (Independent) San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka St. Helena St. Pierre and Miquelon Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks & Caicos Islands Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom Uruguay USA Minor Outlying Islands Uzbekistan Vanuatu Vatican City State (Holy See) Venezuela Vietnam Virgin Islands (British) Virgin Islands (U.S.) Wallis and Futuna Islands Western Sahara Yemen Zambia Zimbabwe FOLLOW US ON FACEBOOK, TWITTER & INSTAGRAM ! Store Locator FAQ Contact us Privacy policy Legal Notice Version française Sitemap ALL CONTENT © VUARNET 2016 — WEBSITE BY BONJOUR PARIS