Products | Applications Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console Most of businesses today must handle emergencies, either on a daily basis or in crisis situations. Businesses such as railway and airport industries, energy suppliers, fire stations, police stations, court buildings or standard welcomes now needs to support an increasing number of calls, all of that in a secured and automated way. The Alcatel-Lucent Enterprise Dispatch Console enables the presentation and selection of calls according to business processes and priority rules based on operators’ decision. The solution is ideally suited for control centers, as well as environments where call qualification and call selection are needed. Dispatch Console Human intelligence solution for call processing, ideally suited for Control Centers SEE DATASHEET Highlights Visual and intuitive interface for operators to route calls, manage queue(s), and set up a conference Manage high volume of calls: Presentation and dispatch, by the operator, with priority rules Web interface accessible from the desktop PC, touchscreen workstation, or desk phone with touchscreen (Alcatel-Lucent 8088 Smart DeskPhone) APIs for integration within a 3rd party control center application (such as SCADA supervision platform) Features Call supervision by one or multiple operators at the same time. The best suited operator can manage the call according to availability, context and expertise. Multiple routing options to dispatch calls: Transfer, park, put in a queue, or conference Conference (3-party with up to 60 participants) between several stakeholders with call control: Stop microphone, on-hold, suspend conference listening, trader mode Priorization of calls based on type, waiting time (in a queue), emergency rules, geography, job profile Speed dial/dial pad to distribute calls using pre-defined keys, call-by-name, or direct numbering Access to the company LDAP directory Call history to ensure all missed calls are tracked and can be called back Administration module: Manage the operator console display, configuration with templates, statistics generation High-availability with ALE Dispatch Console server duplication and Alcatel-Lucent OmniPCX® Enterprise geo-redundancy Benefits Improve operators’ operational efficiency Visual ergonomic and intuitive call/queue management. Coordinate operations and share information Communication tool to easily coordinate emergency response between staff. Secure and reliable communications High-availability based on a resilient and proven communications system to ensure service continuity. Supporting Documents DATASHEET Dispatch Console Human intelligence solution for call processing, ideally suited for Control Centers DOWNLOAD Related Products OmniPCX Enterprise Communication Server A flexible enterprise phone platform that delivers reliable, high quality digital age communications to grow your business. VIEW PRODUCT FOLLOW US COMPANY CONTACT Request a call from sales. Tell us about your needs and we will contact you shortly. CONTACT US MENU © Copyright 2021 ALE International, ALE USA Inc. / All rights reserved in all countries LEGAL PRIVACY COOKIE POLICY SITEMAP FEEDBACK CHAT Alcatel-Lucent Enterprise By clicking “Accept all cookies”, you agree to the storing of cookies on your device to enhance site navigation, and help site analysis and performance. By rejecting our cookies, you might face some issues while navigating through our website (search, menu navigation or more). Read more about our cookies policy. Accept All Cookies Cookies Settings Continue without Accepting