About Us Make a Payment Track Your Delivery Our Stores Reviews Contact Us Help My Account 0 0 Help Store Information Store Locations and Hours Furniture and Mattress Outlet Product Information Online Catalog Online Newsletter How to Sign Up Gift Cards About Gift Cards Billing and Payment Information Payment Methods Financing Options Billing and Shipping Addresses Shipping and Delivery Which services will be included in deliveries in my area? When will I receive my order? Can I pick up my order? Problems with Your Order What if my furniture was damaged during delivery? What if I notice my furniture is damaged after I have received my order? I received a message telling me my online order can’t be processed. Why? Cancelations and Returns Cancelations Returns Mattress Information Can you remove my old mattress? Services Décor Services Careers Community Diversity Terms of Sale Agreement Product Warranty El Dorado Furniture One Year Limited Warranty Contact Us How to Contact Us About Us Background Innovations Awards and Achievements History Store Information Store Locations and Hours There are currently 17 El Dorado Furniture locations throughout Florida. Use our Store Locator to find the El Dorado Furniture Showroom nearest you. Our regular store hours are: Monday - Sunday 11:00AM - 7:00PM Furniture and Mattress Outlet The El Dorado Furniture and Mattress Outlet offers significantly reduced prices on many items including sofas, dining sets, wall units, and more. Use our Store Locator to find our Furniture and Mattress Outlet. The Furniture and Mattress Outlet’s store hours are: Monday - Saturday 11:00AM - 7:00PM Sunday 11:00AM - 5:00PM Product Information Online Catalog ElDoradoFurniture.com makes it easy to find the items you're looking for online. Browse our online catalog by category or use the search tool to find a specific piece. You can even search by a product's name or SKU number to find the exact piece for which you are looking. Online Newsletter How to Sign Up Our online newsletter gives you a sneak peek at the latest styles in furniture and includes special offers and savings opportunities. Sign up at the ElDoradoFurniture.com home page. Gift Cards About Gift Cards El Dorado Furniture gift cards are easy to use and make a great gift for just about anyone! They can be purchased at any El Dorado Furniture showroom. El Dorado Furniture gift cards are not currently redeemable online. Billing and Payment Information Payment Methods ElDoradoFurniture.com accepts all major credit cards including VISA, MasterCard, American Express, and Discover as well as Apple Pay, PayPal payments, and wire transfers. In addition, El Dorado Furniture also accepts personal and traveler's checks. Financing Options El Dorado Furniture is pleased to offer you the opportunity to apply for our credit card without an annual fee. The BLUCard provides you membership into an exclusive financial club with a multitude of benefits. Monthly statements and emails extend special offers as well as invitations to premiere events. Apply for easy monthly payments managed online. Please click here or visit one of our stores to apply for the El Dorado Furniture BLUCard. We look forward to assisting you in making your dream home a reality. Billing and Shipping Addresses If your Billing Address is different from your Shipping Address, you will be contacted by our Customer Care department. For your protection, ElDoradoFurniture.com requires that any alternate Shipping Address be listed as an alternate address with your credit card company. Changes to your Shipping Address must be made at least 48 hours prior to your scheduled delivery date. Any address changes must be verified by a Customer Care agent before they are confirmed. This may delay your delivery date. Shipping and Delivery Which services will be included in deliveries in my area? El Dorado Furniture and ElDoradoFurniture.com offer White Glove Delivery Service on all furniture items in the state of Florida from Key West and Orlando. With exceptional care, we will deliver, unpack, and assemble your items. White Glove benefits include: Uncrating and unpacking Inspection and preparation Delivery to the room of your choice by delivery professionals Placement and assembly of furniture pieces Removal of debris associated with delivery In-home service warranty (Applicable only in Florida) When will I receive my order? El Dorado Furniture offers same-day delivery to Dade, Broward, and Palm Beach Counties for in-store orders. Customers within our delivery area can request a specific delivery time frame for an additional fee. Orders placed on ElDoradoFurniture.com are typically ready to leave our Distribution Center within 48 hours of payment verification, provided the selected items are in stock. For all orders, our delivery team will contact you to confirm your chosen delivery date. Please be available on the confirmed date to ensure timely delivery. To reschedule your delivery date, please contact Customer Care toll-free at 1-888-451-7800. Deliveries outside the tri-county area are scheduled as needed. You will be contacted with an estimated delivery date. Time frames are subject to change without notice depending on road and weather conditions. You can track your local order online by clicking here. Can I pick up my order? Yes! Pick-up is available from our main Distribution Center located at: 4200 Northwest 167th Street Miami Gardens, FL 33054 Please keep the following in mind when picking up your order: Customers must provide a safe and adequate vehicle to transport their merchandise. Customers picking up ElDoradoFurniture.com orders will need to present the credit card used to pay for their order and a valid photo ID at the time they pick up their merchandise. Merchandise will not be released without proper identification. El Dorado Furniture assumes no responsibility for damage to furniture, auto, or other property nor for personal injury that may occur as a result of unsafe loading or assembly. You can also schedule your Curbside Pick-Up here. You can pick up your order during the following times: Monday - Saturday 9:00 AM - 6:00 PM To pick up your online order, choose the "Local Pick-Up" option in the Shopping Cart. Problems with Your Order What if my furniture was damaged during delivery? If an item arrives damaged, inspect all delivered items with the Delivery Professional present. Note the damaged items on the delivery ticket. The Delivery Professional will confirm, take back the damaged items, and immediately report to our Customer Care Department at 1-888-451-7800. We will make arrangements to have the problem corrected by a qualified furniture repair technician or have the product replaced if we determine the problem cannot be corrected. Please note we reserve the right to conduct repairs or exchange your product as necessary and at our discretion. What if I notice my furniture is damaged after I have received my order? If you discover that an item is damaged after you have received your order, call our Customer Care department toll free at 1-888-451-7800 for assistance. I received a message telling me my online order can’t be processed. Why? Incorrectly entered addresses are the most common reason for declined orders. Verify your billing and shipping addresses to make sure they are entered correctly. Make sure your payment information is correct and up to date as well. If you are still having trouble placing your order, e-mail us or call our Customer Care department toll free at 1-888-451-7800. Cancelations and Returns Cancelations If an order has not shipped, customers have up to 90 days from placing their order to cancel it and request a refund. Once the cancelation has been confirmed, the full amount will be credited back to the original payment method used within 10 business days. Customers may also cancel partial orders and request a refund for the canceled items. If an order is not picked up or delivered after 90 days and a refund has not been issued or requested, the customer will receive a refund in the form of store credit only. Returns El Dorado Furniture and ElDoradoFurniture.com only accept returns at the point of delivery. Simply inform the Delivery Professional which piece or pieces you would like to return. Please allow 5-7 business days for your return to be processed. Note that delivery fees are non-refundable. Mattress Information Can you remove my old mattress? If you have purchased a new mattress from El Dorado Furniture or ElDoradoFurniture.com, our delivery professionals will remove and properly dispose of your old mattress when your new mattress is delivered. In keeping with OSHA guidelines, we can only pick up clean, stain-free mattresses. Services Décor Services El Dorado Furniture and ElDoradoFurniture.com offer free home decorating advice from our design experts. Whether you need some tips on remodeling a single room or want to decorate your entire home, our expert interior designers are here to help. E-mail us to set up a complimentary consultation at the store or in your home. Careers We are always looking for qualified individuals to join the El Dorado Furniture family. Click here to see what career opportunities are currently available. Community El Dorado Furniture is well-known for giving back to the community, particularly to children and families. El Dorado actively works with many organizations to help those in need. El Dorado Furniture celebrated its 50th anniversary with "50 Years, 50 Families", by partnering with local non-profit organizations and donating new home furnishings to 50 underprivileged families that will help create memories for a lifetime. The local communities have contributed to the success of the company, so for reaching this milestone, El Dorado would like to show appreciation while continuing to make a difference.We celebrated our 45th and 40th anniversary in a similar way with "45 Years, 45 Families" and "40 Years, 40 Families." Diversity In addition to being an equal-opportunity employer, El Dorado embraces diversity in every aspect. Click here for a message from El Dorado Furniture President, Luis E. Capó. El Dorado Furniture is firmly committed to diversity in all areas of the business. We understand that there is much to gain from the many cultures and perspectives, and that a diverse workforce makes our organization more effective in meeting the needs of our customers. Terms of Sale Agreement Placing an order through ElDoradoFurniture.com constitutes an agreement between the Customer and ElDoradoFurniture.com. This agreement cannot be altered, unless agreed upon and expressly written by both parties. El Dorado Furniture and ElDoradoFurniture.com reserve the right to correct any errors in pricing, fees, product information, or calculations used in computing your purchase price at any given time. All Prices and fees are in U.S. funds. Prices shown on product detail pages do not include shipping, handling, delivery fees, or taxes. Product Warranty El Dorado Furniture One Year Limited Warranty El Dorado Furniture Corporation (El Dorado) warrants to the purchasing residential Customer that the merchandise is free from any defects in material or workmanship for a period of one (1) year after acceptance of the merchandise. This warranty has limitations as indicated in the link below. During the one (1) year warranty period, El Dorado will service the merchandise, if required, at no cost to the Customer. Merchandise serviced during the warranty period, including replacement parts, is warranted for the remainder of the warranty period only. This Limited Warranty is non-transferable and granted to original purchasing customer exclusively. Click here to view the full warranty. Contact Us How to Contact Us At El Dorado Furniture and ElDoradoFurniture.com, your satisfaction is very important to us. We’re committed to making your in-store and online shopping experiences as smooth as possible. Our Customer Care agents can help you place an online order, or assist you with any other issues you may have. E-mail us or call us toll free at 1-888-451-7800. About Us Background Established in South Florida in 1967, El Dorado Furniture has grown to become the largest Hispanic-owned furniture retail enterprise in the United States. With services offered all over the world, the family-owned company is ranked among the top 50 furniture retailers in the country. There are currently 14 El Dorado Furniture showrooms and 3 outlet centers in Florida. Innovations El Dorado Boulevard In 1994, El Dorado Furniture introduced its first Boulevard showroom. The Boulevard is a cutting-edge concept that truly enhances the conventional shopping experience. Instead of browsing a typical furniture showroom, customers walk down a strip resembling an old-fashioned city street. Quaint benches and street lamps line the main street, which is surrounded by wondrous facades ranging from 16th-Century-inspired stained glass windows to ancient Egyptian hieroglyphics. More than 20 individually themed storefronts open into specialized furniture shops, each showcasing the latest furniture styles for every room in the home. The Boulevard concept is an appealing feature found in all of El Dorado Furniture’s showrooms for customers who are looking for a unique shopping experience. Same Day Delivery El Dorado rocked the furniture industry once again in 1996 by becoming the first furniture retailer to offer wide-area same day delivery service. The groundbreaking success of this innovation ensured El Dorado's continued success and positioned it as a leader in the furniture industry. Carlo Perazzi In addition to a virtually unrivaled selection of furniture from manufacturers all over the world, El Dorado carries its signature Carlo Perazzi collection. This contemporary furniture line has become one of El Dorado's top sellers, offering customers an array of modern colors and designs they can't find anywhere else. Awards and Achievements El Dorado has received numerous awards and accolades throughout the years. The following are just some of those recognitions: 2019 - The 2019 New American Award presented to the Capo Family by Catholic Legal Services of the Archdioceses of Miami, May 16, 2019 2019 - Justice for all Award - April 8, 2019 – for outstanding contribution to Victims of Crimes - National Crimes Victims' Rights Week - Coral Gables Police Department, Coral Gables, Florida 2018 - Tempur-Sealy: Retail Partner of the Year 2018 - Miami Dade County Street Co-designation in honor of Aida Rosa Capó: October 30, 2018 2017 - El Dorado Furniture's 50th Anniversary 2016 - Simmons Bedding Company: Key Partnership Award presented to the El Dorado Furniture Family for their continued loyalty and dedication. 2016 - IHFRA's 2016 Furniture Industry Award - Retailer of the Year 2016 - Recipient of Greater Miami Chamber of Commerce's Top Entrepreneurial Award "That's So SouthFlorida" 2016 - Manuel Capó, (in memoriam) El Dorado Furniture founder and Chief Executive Officer, honored with the“Corporate Leader Award” presented by the International Rescue Committee 2015 - Recipient of Furniture Today's Furniture Dynasty Award 2015 - Florida Home Furnishing Representatives Association awarded Luis. E. Capo and Pedro A. Capo, President andChief Operations Officer respectively, Retailer of the Year 2015 2014 - Honored with the Aller Media Group's Zoom IQ Telly Award for the "Ready for the Outdoors?"campaign 2014 - Recipient of the Aller Media Group's Zoom IQ Telly Award for the "Need a New Mattress?" campaign 2014 - Award of Appreciation for furnishing The Cancer Resource Center presented by the American CancerSociety 2013 - El Dorado Furniture Chief Operating Officer, Pedro Capó, honored with the "Freedom Awards 2013: EntrepreneurAward" by Kiwanis Club of Coral Gables Latin 2012 - Recipient of the Latin Builders Association's "Furniture/Office Equipment Firm of the Year" Award 2012 - Recipient of the FBI Citizens Academy's "Sponsor of the Year" Award 2012 - Honored with a Proclamation by the City of West Miami, made on July 18, 2012 2012 - Commendation on March 15, 2012 by the City of Miami for creating labor and caring for thecommunity 2012 - Proclamation of March 15, 2012 as "El Dorado Furniture Day" by Miami-Dade County 2012 - Proclamation of July 19, 2012 as "The Capó Family Day" by Miami-Dade County 2011 - Recipient of the Florida Home Furnishings Representatives Association's "Distinguished Florida Retailer ofthe Year" Award 2010 - El Dorado Furniture founder, Manuel Capó, inducted into the Furniture Industry Hall of Fame by the AmericanFurniture Hall of Fame Foundation 2010 - El Dorado Furniture founder, Manuel Capó, honored with the "Big Heart Humanitarian Award in Business" by theAmerican Heart Association 2009 - El Dorado Furniture founder, Manuel Capó, honored with the "Lifetime Achievement"Award by both FurnitureToday Magazine and the Latin Builders Association 2005 - Named "Retailer of the Year" by Furniture Today Magazine 2003 - Recipient of the City of Hope's "Spirit of Life" Award 2003 - Recipient of the "Cutting Edge" Award, presented by the Greater Miami Chamber of Commerce 1999 - Named "Retailer of the Year" by the National Home Furnishings Association 1999 - Named "Residential Furniture Retailer of the Year" by the Latin Builders Association 1999 - Recipient of the "Legacy of Excellence" Award, presented by General Motors 1999 - Named "Top Hispanic Company of the Year" by the South Beach Hispanic Chamber of Commerce 1998 - Named "Business of the Year" by the Hialeah Chamber of Commerce History The origins of El Dorado Furniture date back to the 1920's in the Cuban province of Pinar del Rio. There, a young man named Simon Capó made a living trading farm products and fixing furniture. Simon eventually cultivated his trade into a chain of furniture stores called "Casa Capó." By 1950, Casa Capó was one of the largest furniture manufacturing and retail enterprises in Cuba. During this time, Simon's youngest son, Manuel, married his wife Aida, and together they raised six sons. In 1959, the Castro regime rose to power and confiscated all private enterprises, including Casa Capó. In 1966, Manuel Capó fled Cuba with two of his sons, Luis and Carlos, leaving behind the rest of his family in hopes of making a better life for them in America. The three men escaped the island on a small sailboat called "El Dorado." After a treacherous journey, they arrived in Mexico and eventually made their way to the United States. Once in the U.S., Manuel and his sons worked on what they knew best: furniture. On June 27th, 1967, just seven months after their arrival, the Capós opened their first furniture store on Miami's Calle Ocho (Eighth Street), in the heart of Little Havana. They named the store after the boat they sailed to freedom: El Dorado. The small furniture store would soon flourish and take its first steps towards expansion, thanks to a $10,000 loan from the Small Business Administration. In 1967, Manuel's wife, Aida, and their three younger sons, Julio, Pedro, and Jesus, arrived in Miami and were reunited with their family. The Capós' youngest son, Roberto, was born in the United States. 54 years later, Manuel Capó's legacy lives on through his sons, who all make up the company's Board of Directors. His grandchildren also help run the business and are integral to the organization and day-to-day workings of the company. These family ties ensure that El Dorado Furniture continues to uphold the values and ideals first exhibited by an ordinary man with an extraordinary vision. 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