Company Contact Us Community & Support Log in Solutions Platform Why Coveo Partners Pricing Developers Resources Free trial Get a demo AI-Powered Customer Service Better with every interaction Connect customers to the answers they want – even across silos – with intelligent search and discovery. Plus, automatically collect insights along the way. Get a demo Coveo ROI calculator for Service Service & Support Use Cases Features Integrations Customer Stories Top Resources Get a demo Use Cases Deliver service experiences customers love Customer self-service portal Keep questions from turning into cases by serving up answers customers love. Automatically tailor content to each individual, giving them relevant information all along the way. Learn more Call center support Empower your agents with full line of sight into a customer's journey and immediate access to the most relevant answers with resolution-driven AI-powered discovery. That way, they can solve known issues quickly and easily. Learn more Communities Provide your customers with engaging content, so they know where to go when something comes up and enjoy coming back. Plus, get insights into how specific groups discover and use content, and see if content gaps exist. Learn more In-product support Give customers the help they need inside your app or SaaS product, so they can get things done without ever leaving. Use personalized content recommendations to help them self-serve. Plus, give them the option to request help right then and there, if they need it. Learn more Chatbot AI Make your chatbot more dependable by feeding it intel from a customer’s previous interactions on other channels. Serve up better recommendations and avoid dead-ends, all without programming thousands of rules. Learn more Top Features How you can deliver next-level service Streamlined case submission Add AI-powered recommendations to simplify the customer workflow by automatically suggesting the appropriate dropdown values and classifications, as well as case deflecting content recommendations. Instant case insights Provide AI-powered recommendations based on case data to guide agents towards the most helpful content even before searching. Omnichannel analytics Get the big picture of your service journeys by bringing together search and interaction data from any channel, and connecting Google Analytics to your Coveo data. View all features Integrations Coveo works with just about everything You don’t need to overhaul your tech stack to connect customer data and benefit from AI-powered customer service. The Coveo Relevance CloudTM works with the tools you already use. Plus, we partner with the best. Previous Next Salesforce ServiceNow Zendesk See more integrations {{autoPlay ? "disabled auto play" : "enable auto play"}} Coveo is a piece of technology you put in place that learns all the things about you. So the next time you need help, it’s right there pointing you in the right direction. Airdre Knox GM Customer Systems, Xero We’re here to help you every step of the way Training programs Develop your Coveo expertise through online training or request specialized sessions adapted to your teams’ needs. Community and support Explore topics, connect with other leaders, and expand your knowledge by joining our customer community. Partner and professional services Get support from strategic planning to implementation by working with a Coveo partner or engaging with our in-house pros. Learn more Make your service interactions more relevant with AI View all resources DEMO VIDEO Coveo for Service - Product Demo Watch this product demo video of Coveo for Service. Watch Demo ON-DEMAND WEBINAR Expanding the Scope of Self Service with Relevance Watch now OVERVIEW VIDEO Coveo Machine Learning Explained Watch Video REPORT Relevance Report 2021: Service View report Increase satisfaction with AI-powered customer service Request a demo See pricing Coveo & KCS Make your KCS journey a success by enhancing findability, knowledge sharing, and content health tracking with the help of our AI-powered platform. See how we enable KCS KCS® is a service mark of the Consortium for Service Innovation™ Contact Us Pricing Platform Overview Technology Intelligent Search Recommendations Content Personalization Analytics New in Coveo Ecommerce Overview Features Salesforce B2B Commerce Service & Support Overview Features Customer Communities Customer Self-Service Contact Centers Chatbot Intelligence In-Product Experience KCS Workplace Overview Features Employee Portals Intranet & Knowledge Management Website Overview Partner Portals Dealer Portals Integrations Overview Salesforce Adobe SAP Sitecore ServiceNow Zendesk AppDirect Industries High Tech Financial Services Manufacturing Healthcare Telecommunications Developers Overview Security Documentation Coveo Labs Coveo Github System Status Resources Case Studies Guides Demo Videos Webinars Upcoming Events Blog Coveo Level Up Company About Us Customers Partners AI Research Careers Newsroom Investors Français © 2021 Coveo Solutions Inc. | All Rights Reserved. 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