PRODUCTS BEFORE & AFTER REAL PEOPLE LOCATOR ABOUT US REWARDS PRO SITE Sign In Cart 0 items HOME RETURN POLICY Return Policy Jan Marini Skin Research is committed to skincare excellence. If you experience any problems, you may return product within 30 days of purchase. If you purchased product through an authorized Jan Marini Skin Research reseller, please return those items to the place of original purchase. JMSR will only return items purchased directly from janmarini.com. To initiate a return, please contact janmarini.com Customer Support at (408) 620-3600 Ext. 2005, we are available Monday – Friday between the hours of 8:00 AM and 5:00 PM PST. Once a Return Merchandise Authorization (RMA) is issued*, please mail the following items to Jan Marini Skin Research. Copy of original invoice RMA Number Unused portion of product All original packaging Once the returned product is received, Jan Marini Skin Research will process your return within 14 business days and apply a refund to the credit card used to purchase the item. To ensure receipt of the product we recommend tracking shipment. Jan Marini Skin Research is not responsible for return shipping charges or lost items. *RMA is valid for 30 days from the date issued. Damaged Products If you receive product damaged in shipment, please contact janmarini.com Customer Support within 3 days of receipt to resolve your issue. Please keep all damaged items and packaging. If you experience a product failure, please contact janmarini.com Customer Support immediately. We are available Monday – Friday between the hours of 8:00 AM and 5:00 PM PST and can be contacted by calling (408) 620-3600 Ext: 2005 or use the Contact Us page. Authenticity Make sure you are receiving authentic Jan Marini Skin Research products! BEWARE: There are many unauthorized resellers selling potentially counterfeit, damaged, expired and or unsafe products! JMSR will not stand behind any product purchased through an unauthorized reseller. Find an authorized JMSR reseller near you. CONTACT 5883 Rue Ferrari, San Jose, CA 95138 Telephone: +1(408) 620-3600 Contact Us 8:00a - 5:00p, Monday - Friday INFORMATION Careers Press Releases Become a Reseller International Distributors Terms & Policies Privacy Policy CUSTOMER SERVICE Website Accessibility Customer Support Unauthorized Resellers janmarini.com Return Policy janmarini.com Shipping Policy Contact Us © Copyright 2020 Jan Marini Skin Research. All Rights Reserved. Privacy Notification We use cookies on our site to analyze traffic, enhance your experience, and provide you with tailored content. For full functionality of this site, you must consent to the use of cookies. For more information, or to opt out, please visit our privacy policy Accept Read our Privacy Policy Stay Connected! Sign up for exclusive offers, new arrivals, special offers and more! SUBSCRIBE You may opt-out at any time by clicking the unsubscribe link at the bottom of emails, or by emailing us at: info@janmarini.com. See our Privacy Policy.