Better Business Bureau® Set my location Menu Find Near US Search HomeVirginiaRichmondBuilding MaterialsRuffin & Payne, Inc.BBB Accreditation BBB Accreditation Ruffin & Payne, Inc. View full profile Ruffin & Payne, Inc. has maintained 54 years 9 months of continuous BBB Accreditation. BBB has determined that Ruffin & Payne, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services. Standards of BBB Accreditation Build Trust Establish and maintain a positive track record in the marketplace. Advertise Honestly Follow established legal and ethical advertising and selling practices, including, but not limited to, the BBB Code of Advertising. Tell the Truth Honestly represent products and services, including clear and prominent disclosures of all material terms. Be Transparent Openly identify the nature, location, and ownership of the business, and clearly and prominently disclose all material facts that bear on a customer's decision to buy. Honor Promises Fulfill all contracts, commitments and representations. Be Responsive Address disputes forwarded by BBB quickly and in good faith. Safeguard Privacy Protect any data collected against unauthorized disclosure and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information. Embody Integrity Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected. BBB Accreditation Process Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Accreditation Standards (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation. The BBB Accreditation Standards represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business. In order to be eligible for Accreditation a business must complete an Accreditation application. Upon receipt of a fully completed BBB Application for Accreditation, BBB staff: Reviews the application Researches the business and its principals Verifies the information presented in the application May request additional information May request proof of specific information on the application After the review and verification process, BBB will then evaluate if the business meets the BBB Accreditation Standards (Accreditation Standards). Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Accreditation Standards it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant. 4200 Vawter Ave Richmond, VA 23222-1426 http://www.ruffin-payne.com (804) 329-2691 BBB Rating A+ Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Ratings Want a quote from this business? Get a Quote BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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