home your needs about us join us Full Service Law Firm > about us > our business > our client charter save to PDF our client charter We believe in developing long term mutually beneficial relationships with our clients. In practice that means we commit to delivering those things that you should expect from your law firm: quality legal advice that is straightforward and in plain language clarity on our intended approach to a job updates on all work we do for you and hitting deadlines dealing with your letters, emails and phone calls promptly agreeing transparent pricing structures that reflect the value of our work high standards of honesty and integrity informing you of any conflicts of interest immediately ensuring that we provide you with the right people for the job It also means that we will add value to your business by: taking a commercial, common sense approach, based on a thorough understanding of your objectives offering an opinion, rather than just legal arguments being innovative continually improving our ways of working and ensuring that our systems are streamlined and efficient being a part of your team Most importantly; we don’t just say it, we do it. We always value knowing how we are doing. If you would like to offer any feedback on the work we have done for you please call or email our managing partner, Iain Blatherwick on 0115 976 6183 (iain.blatherwick@brownejacobson.com) or our senior partner, Derek Bambury on 0115 976 6204(derek.bambury@brownejacobson.com). If you would like to see our current Terms of Business please click here If you would like to see our client interest policy please click here If you would like to see our complaints procedure please click here talk to us Iain Blatherwick +44 (0)115 976 6183 or search our people our business international our awards our client charter professional memberships our technology corporate social responsibility groupe francais contact us press office resources case studies site map | accessibility | diversity | privacy statement | the small print | how we use cookies | phishing alerts | 0370 270 6000 your needs services sectors products your role training about us our business contact us press office resources case studies join us latest opportunities trainee applications benefits pupillage case studies - our people Our websites Browne Jacobson BJ Insurance Lawyers BJ Retail Law BJ Health Law Education Advisors BJ Legal Training Trainee Talk Law Less Ordinary © Copyright Browne Jacobson LLP 2015 - All rights reserved