Service Simplifying vehicle care. Remote Care Configure Now Rivian Remote Care Taking care from afar. Using a suite of sensors and our diagnostics platform, we’re able to proactively identify and resolve many issues without your Rivian ever leaving your sight. Over-the-air updates Your Rivian is connected. Our connected vehicle platform allows us to send software updates remotely, continually adding features and enhancing how your vehicle performs. LEARN MORE Updates you can expect over-the-air Rivian Mobile Service Rivian Technicians come to you. Our fleet of Mobile Service vans are staffed with Rivian Technicians who can perform the majority of service needs right at your home or work, even if you're not there. If more extensive care is required, we’ll pick up your vehicle, bring it to a Rivian service location and return it to you, all with a flexible transportation program. Keeping you moving. Rivian Service Platform Your vehicle, app and the Rivian Service Team — all connected through the Rivian Cloud — work together seamlessly. We designed the entire experience to be simple and easy. LEARN MORE The Rivian Service Team is always here 1. Identify You can submit a service issue directly though the Rivian app or contact us by calling the Rivian Service Support Team 24/7, or your Rivian Guide. Then we can set out the optimal repair plan. 2. Plan We’ll review the repair plan with you and schedule a time that is convenient. You can then review and approve the plan in your app. 3. Visit With the repair plan set, a Rivian Technician will come to you. If more extensive work is required, we’ll transport your vehicle to one of our Service Centers and return it to you. You can track progress on your vehicle anytime through your Rivian app. Warranty Adventure confidently. Rivians are built to last. We developed our warranties to keep you covered for years to come. Coverage Highlights Comprehensive 5yr or 60,000mi Battery 8yr or 175,000mi Drivetrain 8yr or 175,000mi Corrosion 8yr with unlimited miles Warranties are based on whichever comes first. A full list of warranty coverage will be located in the Warranty Guide prior to production vehicles being available for purchase. Frequently Asked Questions What services can be done with Mobile Service? Can I take my Rivian vehicle to a third party repair shop? How do I service my vehicle if I do not live near a Rivian Service Center? What is servicing an Electric Adventure Vehicle like? What are remote diagnostics? How can I schedule a service appointment? Subscribe to learn about our latest news, updates and adventures. Enter your email. R1TR1SGear ShopFleetOur CompanyStories Purchasing Venice Hub Charging Investors Membership Careers Insurance Newsroom Service Support © 2021 Rivian. All Rights Reserved. Terms Privacy Legal