HOME PRODUCTS CONCEPT ERGONOMY AGENTS DOWNLOADS FAQ CONTACT FAQ FAQ (Frequently asked questions) Q: I need a part for my Easyrig urgently, can I buy directly from you? A: Before contacting us, we suggest that you look for an Easyrig Agent in your country. You will get your parts faster this way. If the part is not available, we will help you. Q: Are there different types of Easyrig? A: We currently have five different systems: Easyrig Vario 5 (5-17kg / 11-38lbs) Easyrig Vario 5 Strong (14-25kg / 30-55lbs) Easyrig 3 200N, 300N, 400N, 500N, 600N, 750N, 900N, 1000N & 1200N. Easyrig 2.5 200N, 300N, 400N, 500N & 600N. Easyrig MiniMax (2-7kg / 4.4-15.5lbs) All of these systems (also referred to arms/power packs) can be mounted to any of our vests. If you happen to have an older model of Easyrig than the systems mentioned above, we can still help you with spare parts. Q: How many type of vests do you have? A: We have six different vests available: Cinema, Gimbal Rig, 2.5 vest, Cinema Flex, Gimbal Flex and the MiniMax vest (only for the MiniMax system). You can mount any arm/power pack to all of our vests, the way it is attached to the vest has a universial solution. Q: What is the difference between the upper arms? A: We have three different options: Standard, +130mm(5”) and +230mm(9”) The +230(9”) arm comes with a steel mid-tube unlike the standard or the +130mm(5”) which comes with an aluminum mid-tube. If you have a Serene arm mounted, you need to have a steel tube. Q: What is the difference between the lower arms? A: The main difference is length, we have three kind of arms: Standard (600mm/23.6”), Gimbal Rig length (800mm/31.5”) and MC-arm length (1000mm/39.37”). The Easyrig Vario 5 & MiniMax do not have lower arms, they have so called ”Power Packs”. These can be slightly adjusted vertically. Q: How many different bags do you have? A: When ordering an Easyrig, you can chose whichever bag you want, if nothing is specified it will be supplied with a bag suited to the rig you have ordered. We have six different kind of bags: ”Standard” bag (For Easyrig 2.5, Cinema 3/Cinema Flex with standard and +130mm(5”) arm. As well as MiniMax w/ Cinema Flex vest ) ”Plus” bag (for Rigs with Serene and +230mm(9”) arm) ”King” bag (for Vario 5 in combination with a Gimbal Rig vest and +230mm(9”) arm) ”Queen” bag (for Vario5 in combination with Cinema or Gimbal Rig vest with standard and up to +130mm(5”) arm) ”Big Bag” (fits all the models and extensions with or without Serene arm, can be used as a backpack as well) ”MiniMax” bag (a smaller bag designed for the MiniMax system) Q: How much power (Newton) do I need on my shock absorber? A: To find out what shock absorber you need, you have to weigh your camera with all the accessories. Once you have done that, take a look at the chart below. Q: I can only find MiniMax on your website, where is Mini / Mini Strong? A: We do not sell Mini / Mini Strong anymore. We highly recommend you to upgrade your old Mini system to a MiniMax. Q: Does my Easyrig need any maintenance? A: Yes, we recommend you to check your Easyrig every once in a while to see if it is working as intended. If you want to stay on the ”safe side”, change the rope in your Easyrig once every five years. You may have to change the line more often if you are a Rental Company. Q: Can I buy a Serene from you? A: No, please contact the company ”Flowcine” (sales@flowcine.com) Q: How do I mount a Serene arm to my Easyrig? A: For an in-depth explanation, please go to: www.flowcine.com/content/category/2-documentation It is cruical that you pre-stretch the line on your Easryig once you have mounted the Serene Arm. For more information about this, go to: www.easyrig.se/page/service-videos Q: I have seen copies of Easyrig, why should I buy the original product? A: We have tested one of these copies that is out on the market, it is safe to say that you are not doing a smart investment when buying one of these copies. To learn more about our testing please visit: http://easyrig.se/page/there-are-copies-of-easyrig Q: I think I have purchased a copy by accident, what can I do? A: If you are unsure if you have a legit Easyrig or not. Do not hesitate to contact us. Try to see if you can send it back to get a refund. Q: How do I become an Ambassador for Easyrig? A: If you think that you are ambitious enough to be an Ambassador for Easyrig, you can send us an E-mail. Please provide us with all the information about the work you have done, videos and pictures are greatly appreciated. We will review your E-mail and get back to you with an answer as fast as possible. If we already have an ambassador in your country, chances are that you will be rejected. Q: Do I have warranty on my Easyrig? A: After you have registered your Easyrig by filling out the form that is located inside the bag, you have two years warranty on your Easyrig. Q: I want to be featured on your Instagram, where do I send my picture(s)? A: If you want to be featured on our instagram, please send your pictures to info@easyrig.se. And if possible, provide us with information about each picture. (Location, camera set-up, people involved e.t.c). If you want us to tag you in the picture we will also need your instagram account name. EASYRIG AB Anumark 231 905 95 Umeå Phone/fax +(46)90-77 60 01 E-mail info@easyrig.se