Seamless service and logistics for the devices that dominate people’s everyday lives Managed post-sales service solutions for smartphones, wearables and consumer electronics brands.. Explore the Benefits Talk to Sales B2X is the partner of choice to many of the world’s leading consumer brands managing post-sales services end-to-end. Value-added Logistics Maintenance & Repair Customer Interaction Whether you are a smartphone, consumer electronics or wearable brand: An excellent post-sales service experience has become a key differentiator! More than 80% of customers would bid farewell to the brand of their choice if another device maker offered better services. B2X helps you get the most out of your post-sales service. Bespoke and omni-channel customer and product service setup End-to-end logistics, customer interaction and repair operations Flexible 4PL operating model with maximum scalability All-in-one post-sales solution from a single source Excellent customer experience beyond fixing a product Complete transparency thanks to integrated technology platform Broad regional coverage for a complete service portfolio Ideal platform for vendors with global expansion plans Differentiation requires focus on a single factor: the best customer experience. A unique customer experience has become the decisive factor in a market where product differences are only marginal. Use a proven post-sales solution with integrated customer support, logistics and repair capabilities to maximize customer satisfaction. Explore Solutions Global scalability represents a major challenge for consumer technology brands. Fast go-to-market and global presence are essential for long-term success in the consumer electronics market. Benefit from an agile 4PL model that automatically scales your service and logistics operations to your global presence and installed customer base. Explore Solutions Growing service and logistics networks are complex and difficult to manage. Growing service and logistics networks are complex and difficult to manage. Explore Solutions Mobile & Consumer Electronics Post-Sales Solutions Value-added Logistics B2X offers comprehensive logistics solutions for the entire product life cycle – from configuration to distribution, and installation up to the returns management. Warehouse management and product rollout Hardware and software customizing and configuration Returns management, testing and refurbishment Learn More Maintenance & Repair B2X offers a complete product support and repair ecosystem that maximizes product uptimes and accelerates break/fixes from product returns to professional repairs. Hardware testing and diagnostics Onsite and centralized depot repair and reconditioning Refurbishment and material management Learn More Customer Interaction B2X operates end-to-end customer interaction solutions on behalf of mobile and consumer electronics brands addressing all essential support aspects. RMA portal and return management solutions Level 1 call center service and technical support Remote access support for hardware diagnostics Learn More Learn From Companies Like Yours Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience. Explore Client Stories Additional Resources Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day. HOW TO MEASURE THE ROI OF BUSINESS PROCESS OUTSOURCING Industry Spotlight The Right Strategy Path: How to Survive the Urban Mobility Honeymoon Value-added Logistics Six Strategies to Optimize Global Spare Parts Management Customer Interaction Key Customer Experience Ingredients: Convenience, Speed, Consistency Your Contact for Mobile & Consumer Electronics Industry Solutions Thomas Skorzewski VP BUSINESS DEVELOPMENT AND SALES Contact Me Solutions Value-added Logistics Maintenance & Repair Customer Interaction Industries Mobile & Consumer Electronics Urban Mobility Computing & Office Devices Payment & Vending Other Tech About Our Story Our People B2X ONE Platform Careers Contact Us Resources Blog Client Stories Responsibility News Privacy Policy Legal Notice Copyright © 2021 B2X Care Solutions GmbH. All rights reserved. Follow Us By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies