Shop Submit a request Sign in POLYWOOD Outdoor General Contact Information Contact Us Follow We are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day so our team can spend time with their families for the holidays. Our customer care experts will be available from Monday, January 3 at 8am-5pm EST. Due to a high volume of inquiries, you may experience longer than normal wait times when reaching out to us via email — up to 3 - 5 business days. We appreciate your understanding and thank you for your continued patience. Check Order Status You can check the status of your polywood.com order here Frequently Asked Questions Answers to our most commonly asked questions: Frequently Asked Questions Submit a request Select the option below that best fits your inquiry: Product Return Warranty Claim Missing Hardware General Inquiry Live Chat Click or tap the 'Help' button at bottom, right-hand corner of your screen to chat with a customer care expert. Available Monday - Friday, 8am-5pm EST. Phone (855) 935-5550 Available Monday - Friday, 8am-5pm EST. Email hello@polywood.com To help us address your inquiry as quickly as possible, please include the following in your email: Your name Contact phone number Product model and serial number if available Business Customers Please email us at hello@polywood.com Was this article helpful? 4 out of 34 found this helpful Have more questions? Submit a request Related articles Local Showrooms Frequently Asked Questions Trade Program Order Status Samples Comments 0 comments Article is closed for comments. About Our Story Showroom Locator International Showrooms Roxboro, NC Blog Careers Shop POLYWOOD.com Help General Warranty/Returns Order Questions Product Questions Submit a Request Copyright © POLYWOOD Outdoor 2021. All Rights Reserved. Customer Service: hello@polywood.com