Accessibility Repairs Residents’ login to My SBHG Social Heart, Business Head, Local Impact Search Our Resident Portal is currently unavailable. We are working to get it back online as soon as possible. We apologise for any inconvenience caused during this time. News About us Repairs Customer handbook Health & safety Our Services Contact Us Now viewing: Home > Repairs Repairs We are running most repairs and maintenance services. One exception is planned work such and kitchen and bathroom replacements. If this affects you, we will contact you directly. If your safety, hygiene or repair issue requires an immediate response, please call us on 0800 9170839 or 020 8996 4200. All emergency and compliance work relating to health and safety are a priority. If you are requesting an emergency repair, we will ask if you or anyone in your property is in self-isolation. If the answer is yes, we will advise you of the next stage. You can report non-emergency repairs by filling in this form. Because we were unable to do non-emergency repairs during lockdown, we are working through a backlog so your repair may take longer. We apologise for this and thank you for your understanding. We will prioritise repairs for our elderly and vulnerable residents. Visits by our operatives We would like to assure you that your safety and that of our staff is our primary concern. We fully comply with health and safety guidelines and every element of our work is risk assessed. For everyone’s safety, our staff will strictly observe social distancing and we require that you do too. Annual checks Your annual gas safety checks, electrical safety checks and other work relating to health and safety are legal requirements to keep you, your family and neighbours safe.  If we, or our contractors, are scheduled to attend your home to carry out this work, it is essential that you give access so this can be completed. If you have any concerns about this, please talk to us beforehand. Report a repair Immediate repairs Repair responsibilities Published at: 08:00 05/06/2020 Back to top of page Print this page Email this page Cookies Sitemap Repairs Report a repair Immediate repairs Repair responsibilities Privacy | Data protection | Terms of use | Anti slavery statement | Shepherds Bush Housing Group © 2021 Powered by VerseOne Group Ltd We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that you're OK to continue.