Home Who we are Business challenges What we do News and views Contact us Capita Life and Pensions What we do End-to-end administration General policy administration General policy administration Whether your business needs to adapt to changing regulation or you are looking to add value to your services, we have the capability to support your strategic objectives and to deliver excellence in policy administration. Policy administration is one of our core business process management solutions, where we can help you to deliver individual services, an entire function or end-to-end business processes. Our award-winning policy administration services are the result of practical experience gained in the field, rather than models learnt in a classroom. Our high levels of customer satisfaction and low numbers of complaints have been recognised year after year by the financial services industry. Contact a consultant Our approach Secure technology We provide a secure technology base for your service, ensuring that our systems integrate fully with yours, even in highly regulated environments. Work to exceed any service level We always work to exceed any service level agreements and find that this delivers value to you and still protects and improves service outcomes. Tailored to your business needs We work with a wide range of clients who are looking either to create a new operation or to transfer an established one. We can deliver individual services, entire functions or end-to-end business processes to support them throughout. What to expect Our team of experts engages closely with you to create solutions that deliver the results you need. General administration of new business Renewals and mid-term adjustments Tele-claims assessments and payment Underwriting services Our team of experts can support all your general administration requirements of new business, ranging from issuance to policy processing, billing and collections. Client testimonial Perfection, or even excellence, is not an experience one finds with policy administrators, but Capita are the best of the number I have dealt with over many years. Other releated services Customer contact management Health and bereavement claims management Fund administration, treasury and banking Financial and regulatory reporting Risk management frameworks and compliance Featured downloads Zurich case study (1MB, pdf) Digital protection (211KB, pdf) Connecting with you Get in touch if you have a question or would like to explore how our solutions could help your organisation. Get in touch Awards and accreditations   Accessibility Regulatory Information Cookies & Privacy Sitemap Terms & Conditions Legal Capita SIP Services UK Modern Slavery Act Gender Pay Gap Reporting Capita Life & Pensions is a trading name of Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited. Part of Capita plc. www.capita.com. Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited are registered in England & Wales No: 4359665 and 2424853 respectively. Registered Office: 65 Gresham Street, London, EC2V 7NQ. Separately authorised and regulated by the Financial Conduct Authority. * Not all services listed are provided by Capita Life & Pensions Services and may be delivered via our technology partners or other parts of Capita plc. © 2020 Capita Life & Pensions Services Limited. All rights reserved. Connect with us