Customer Login Contact How can we help? Sales & Support: 315-463-1010 x How Does Self-Service Technology Impact Customer Experience? Posted by Howard McCarthy, CEO and President on Apr 26, 2021 3:09:42 PM Share Customers expect connected and personalized experiences throughout almost every interaction and especially now in post-pandemic retail environments. How can you best meet these expectations and increase customer loyalty? Expectations for Experience Using self-service, mobile, and contactless technologies have become a competitive advantage in a post-pandemic retail environment. And - Creating Customer Experience (CX) - meeting your shoppers where they are is a necessity. The pandemic inherently thrust traditional in-store customers to adopt technology and new ways of shopping to meet their family's needs and their own, safely and securely. Post-pandemic research shows that even the most steadfast traditional shoppers will continue to use a blend of in-store and digital online grocery shopping and ordering. Getting It Right vs. Right Now Choosing the right technology partner and implementing the "right-sized" technology plan for your store can ensure your success now and in the future. DUMAC partners with NCR to help simplify store technology solutions, upgrades or changes, and investments based on your customers' expectations and your store's requirements - on your budget and time. CX Considerations Here's an insightful, quick-read article from industry technology leader NCR Corporation complete with survey results on how and why you should be: Using Self-Service Technologies as a Competitive Advantage Be Sure to Drop a Comment Below! We would love to know what your experiences have been and what you are continuing to see for your store: What shifts in customer behaviors or customer requests have you noticed? And which do you think are here to stay? Which types of self-service technologies have been requested or adapted by your customers? What new technologies did you implement in the last year as a response? Comments Howard M mcCarthy 10/18/2021, 11:05:57 PM test Reply to Howard M mcCarthy First Name* Last Name Email* Website Comment* SUBSCRIBE TO DUMAC BLOG UPDATES Email* First name* Last name* RECENT POSTS How Does Self-Service Technology Offset Labor Issues for Independent Grocers? DUMAC Business Systems, Inc. Welcomes Steve Methvin, VP of Product Development New NGA Study Shows Independent Community Grocers’ Role - And Impact - In The Economy New Address ... DUMAC's OK Office has moved! How Does Self-Service Technology Impact Customer Experience? SOLUTIONS BY INDUSTRY Convenience Store Grocery/Supermarket PRODUCTS SOFTWARE RORC COMPANY About Leadership Careers Contact Privacy Policy CONTACT Sales & Support: 315-463-1010 Corporate Headquarters: 315-463-1010 19 Corporate Circle East Syracuse, NY 13057 CONNECT ©2021 DUMAC Business Systems, Inc. All Rights Reserved.|Privacy Policy & Terms of Use