Home | Contact Employee Benefit Administration Since 1979 About CDS Third Party Administration Services Our Customers Careers Contact Customer Service Model Participant Support Services Our customer service model is based on the following underlying principals: Dedicated Staff Each customer is assigned specific individuals who are dedicated to the relationship and highly trained on all aspects of the work. CDS invests in training to ensure that each staff member is highly versed in plan documents, SPDs and detailed policies and procedures. Participant Convenience CDS will provide a dedicated, Fund specific, toll-free number for each customer. CDS staff will answer the line by the third ring as we do not utilize automated attendants or other types of phone trees. Technology We believe that technology can supplement, but never replace, personal interaction with our customers. As such, we provide a secure Participant Web Portal so that members can access their information online if desired. However, participants are always encouraged to call our team at any point. Ongoing Monitoring and Feedback All of our phone calls are recorded for quality assurance purposes. These calls are audited on a monthly basis and feedback is provided to team members. It has always been our view that customer service is the most important part of our work. We train extensively on customer service and we hire individuals with the ability to effectively interact with our members. Third Party Administration Services Health & Welfare Benefit TPA Consumer-Driven Health Plans Retirement Benefit TPA Trust Fund Office Administration Trust & Fund Financial Services Customer Service Model Home |About Us |Our Customers |Our Services |Careers |Contact Us Follow Us:

Home | Contact Employee Benefit Administration Since 1979 About CDS Third Party Administration Services Our Customers Careers Contact Church Benefit Plan Associations Services Requested by Employee Benefit Plan Associations Our business was founded in service to Taft Hartley Plans. In 2008, when a local competitor ended its service to associations, we launched a new service team dedicated to supporting the administrative needs of several church benefit plan associations. The services requested by Employee Benefit Plan Associations are very similar to the work that we do on behalf of Taft Hartley Multi-Employer Plans. Group billing is sent to individual entities with different rates for multiple lines of coverage. These complex plans also require remittance collection and self pay invoicing for groups, individuals, retirees and COBRA participants. For the associations that we serve, we are also responsible for financial reporting, carrier coordination, eligibility administration with carriers, and participant service. This is the heart of what we do, we do not offer consulting or brokerage services, we are an administrative services firm exclusively. Our Customers Multi-employer Benefit Plan Single Sponsor Benefit Plans Retiree VEBA Benefit Trust Church Benefit Plan Associations Hospitals & Health Systems Home |About Us |Our Customers |Our Services |Careers |Contact Us Follow Us: