Products Insights Help About Log in Apply now 020 3778 0274 We use cookies to give you the best online experience. Got it! Terms & Privacy Acceptable Use Pricing Customer Privacy Policy Terms of Use Use of cookies Complaints Policy How to make a complaint Making a complaint We really try to make our loans as hassle-free as possible for you. But we know that mistakes can happen. So if we’ve let you down, we’re sorry. Here’s what happens now. Get in touch so we can put things right Your complaint won’t have an impact on getting credit from us in the future. We’ll let you know we’ve got your complaint Usually, we acknowledge complaints the day we get them (or the next working day, if it doesn’t come through in business hours). We’ll also let you know who in our team will deal with your complaint. We’ll fix the problem as quickly as we can Of course, this all depends on the type of complaint. But we manage to sort most issues in two weeks or less. If we think your complaint is going to take longer, we’ll let you know and keep you updated as we go. How to make a complaint Phone: 0203 434 3488 (Available 9:00 - 18:00, Monday - Friday. Outside of these hours send us an email and we can call you back.) Email: complaints@iwoca.co.uk Write To Us: Complaints Manager iwoca Ltd 247 Tottenham Court Road London W1T 7QX Please make sure to include your account details as well as details of how you would like us to reply. Once we’ve dealt with your complaint, if you’re still not happy, you might be able to refer your complaint to the Financial Ombudsman Service. Please be aware that there are certain situations when they won't be able to help. Check your eligibility with this guide. Learn more About us Inside iwoca Careers Press and news Help Recovery Loan Scheme Support center Developers API Coronavirus update Resources Insights Finance explained Our partners Brokers Accountants Partners Products Flexi-Loan iwocaPay Terms & privacy Privacy policy Terms of use Use of cookies Complaint policy 020 3778 0274 contact@iwoca.co.uk Apply now iwoca Ltd, 3rd Floor 101 New Cavendish Street London, W1W 6XH iwoca Limited is authorised and regulated by the Financial Conduct Authority (reference number: 723378) in relation to regulated credit agreements and are a registered account information service provider (reference number: 791804). We're also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: Z3007540). iwoca Limited is incorporated in England and Wales (company number: 07798925). Our registered office is 10 Queen Street Place, London, EC4R 1AG.