Menu Search Donate About us Commissioned services Step Up - volunteer services in the NHS Step Up - volunteer services in the NHS How can our volunteer services help your hospital? Watch our film to find out more. The pressure on NHS hospitals never lets up. With resources stretched, Trusts and Health Boards are exploring new ways volunteers can support staff and help improve patient experience. But with funding scarce, resource for growing and maintaining excellent volunteer programmes can be hard to find. Royal Voluntary Service is here to support you. Our ‘Step Up’ programme provides hospitals with the volunteer-powered services you need and the funds to sustain them. They are an important and valued part of our team. David Monk, A&E Operations Manager at Addenbrooke’s Hospital adds, "We do everything we can to care for those who come into our emergency department and volunteers enhance that service by chatting to patients, offering reassurance, company and practical help." Volunteering in hospitals is rising to the top of the agenda The potential for volunteering in the NHS is in the spotlight across Great Britain. In England, the NHS Long Term Plan includes a goal to double volunteer numbers in three years. With volunteers on hand, patients feel less anxious, outcomes improve and staff appreciate the load off their shoulders. For example, our own discharge to home programme supporting older patients in Leicester, has reduced readmissions to hospital by a third.* Read more about how we support Leicester City Clinical Commissioning Group Our partnership with Helpforce is aligned with its ambition to better integrate volunteering into the fabric of the NHS: creating defined roles for trained volunteers, making them part of the planning process, supporting pilot schemes and sharing learnings. Never replacing medical staff but easing pressure on them and improving the patient experience, the partnership will help develop innovative roles and grow the evidence base around volunteering. Already a key strategic partner of other organisations such as Alzheimer’s Society, we can also work with other partners to arrive at the best outcome for you. A unique and sustainable volunteer offer from Royal Voluntary Service So how can we fund your volunteering? Our iconic cafés, shops and trolley services already play a vital role serving patients, staff and visitors but we are now working with hospitals to use the money they raise to run a range of patient support services, from On Ward help to discharge assistance. This is possible because we are a non-profit making charity whose aim is to grow volunteering in the NHS and in the community. Volunteer services that are built to last Examples of Trusts and Health Boards already funding patient support in this way include: Hospital Trust/Health Board Retail provision Volunteer service funded University Hospitals of Morecambe Bay NHSFT Shop, café, tea bar and trolley On Ward service and On Ward dementia service including strength and balance Find out more Betsi Cadwaladr University Health Board Large café/shop and trolley service Guiding & reception, On Ward services and discharge lounge NHS Grampian Café, shop, trolleys and pop-up shop On Ward service and discharge service Download Step Up - high impact volunteering Royal Voluntary Service volunteers makes a difference Services are carefully designed to drive the specific outcomes the NHS wants to achieve. Support throughout the patient journey Take me there Take me there Talk to us Step Up is being led by Sam Ward, our Director of Services/Deputy CEO. For more information about partnership working, get in touch. Contact us *Figures correct at the time of the study. An assessment by Oxford University of our Leicester service identified that we reduced admissions by over a third. Useful links Website Terms Policies & notices Modern Slavery Statement Careers Information for suppliers Sitemap Contact us Connect with us eNewsletter sign up Royal Voluntary Service is a company limited by guarantee registered in England and Wales number 2520413 and a registered charity number 1015988 (England and Wales) and SC038924 (Scotland). Registered office: Beck Court, Cardiff Gate Business Park, Cardiff CF23 8RP ©2021 Royal Voluntary Service Cookies By clicking “Accept all cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. For more information please refer to ourCookie policy Accept all cookies Cookies settings