Job Openings Contact Us Employee Benefits Accessibility Resources Job Openings Contact Us Employee Benefits Accessibility Resources Notice Under the Americans with Disabilities Act In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), County of Imperial will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Accessibility Imperial County seeks to make this Web site accessible to all persons. The site is designed according to principals intended to further that goal including guidelines set forth by Web Accessibility Initiative (WAI) of the World Wide Web Consortium and Section 508 guidelines. Information about these guidelines may be found here. Guidelines used by the County of Imperial in the continuing development of this, and other web sites: The website was designed following a semantic structure with HTML5. Navigation links are predominantly written with HTML text, rather than with graphical text. Where graphical text is used, a non-graphical alternative will also be available when possible. Visual elements, such as photographs, diagrams and graphical text are coded with alternative text providing a description of the visual element. Where audio or video content is used, equivalent textual content will also be closed captioned or available upon request. Text and graphics colors are selected to offer sufficiently high contrast ratios so as to be easily read. Documents are encoded to indicate the predominant natural language (generally English) in which they were authored. New documents provided on the website will be delivered in html or another text based format. Historical or legacy documents on the website that are inaccessible can be made accessible upon request. Keyboard Shortcuts: Chrome Firefox Internet Explorer Difficulty Accessing Material: If you have difficulty accessing any material on this site, please contact us in writing and we will work with you to make the information available. You can direct your request to our Webmaster Links to Other Sites: Imperial County seeks to make this Web site accessible to all persons. The site is designed according to principals intended to further this goal including guidelines set forth by Web Accessibility Initiative (WAI) of the World Wide Web Consortium and Section 508 guidelines. Information about these guidelines may be found here. Notice of Interpreting Services The County of Imperial provides sign and language interpreting services, telecommunication devises (TTYS), and other aids and services to persons who are deaf or hard of hearing. These services are provided by the County of Imperial free of charge to all persons conducting business with the County. For these and other ADA requests, please contact the ADA Coordinator: Rodolfo Aguayo ADA Coordinator Phone: (442) 265-1148 TTY: (442) 265-1169 Reasonable Accommodation Request Form Notice to Individuals with Limited English Proficiency of Language Assistance Services Notice of Non-Discrimination on the Basis of Disability or Protected Characteristics In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), County of Imperial will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities. County of Imperial also complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. County of Imperial does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. To the extent required under the Federal Patient Protection and Affordable Care Act (ACA), the County’s non-discrimination policies apply to the provision of the County’s health programs and activities. Employment County of Imperial does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. Effective Communication County of Imperial will generally, upon request, provide free appropriate aids and services, leading to effective communications with us, for qualified persons with disabilities so they can participate equally in the County of Imperial’s programs, services and activities. Services may include auxiliary aids and services, including but not limited to qualified interpreters for individuals with disabilities, documents in Braille, written information in other formats (large print, audio, accessible electronic formats, and other formats) and other forms of making information and communication accessible to people who have speech, hearing, or vision impairments. Auxiliary aids and services, as required by law, will be provided free of charge and in a timely manner, when such aids and services are necessary to ensure equal opportunity to participate to individuals with disabilities. Free Language Assistance Services County of Imperial will provide free language assistance services, including translated documents and oral interpretation, free of charge and in a timely manner, when such services are necessary to provide meaningful access to individuals with limited English proficiency. Modifications to Policies and Procedures County of Imperial will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in County of Imperial’s offices, even where pets are generally prohibited. Contact ADA Coordinator Anyone who requires an auxiliary aid or service or language assistance for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of County of Imperial, should contact the office of Rodolfo Aguayo, ADA Coordinator at (442) 265-1148, TTY: (442) 265-1169 as soon as possible and no later than 48 hours before the scheduled event. The ADA does not require County of Imperial to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. County of Imperial will provide free language assistance services, including translated documents and oral interpretation, free of charge and in a timely manner, when such services are necessary to provide meaningful access to individuals with limited English proficiency. If you believe the County of Imperial has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the County of Imperial ADA Coordinator. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the ADA Coordinator is available to assist you. Complaints that a program, service, or activity of the County of Imperial is not accessible to persons with disabilities should be directed to: Rodolfo Aguayo ADA Coordinator 940 W. Main Street, Suite 101 El Centro, CA 92243 Phone: (442) 265-1148 TTY: (442) 265-1169 For complaints made regarding the County’s provision of services in its health programs and activities, you may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint form ADA Grievance Form County of Imperial Grievance Procedure Under The Americans with Disabilities Act This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the County of Imperial’s Personnel Policy which governs employment-related complaints of disability discrimination. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation. Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the County of Imperial and offer options for substantive resolution of the complaint. If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the County Executive Officer or his/her designee. Within 15 calendar days after receipt of the appeal, the County Executive Officer or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the County Executive Officer or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by the ADA Coordinator or his/her designee, appeals to the County Executive Officer or his/her designee, and responses from these two offices will be retained by the County of Imperial for at least three years. Grievances should be submitted to: Rodolfo Aguayo ADA Coordinator 940 W. Main Street, Suite 101 El Centro, CA 92243 Phone: (442) 265-1148 TTY: (442) 265-1169 ADA Grievance form IMPORTANT PHONE NUMBERS Blue Shield California: 1 855-256-9404 Mexico Network (Pinnacle): 1 800-649-9121 Teladoc: 1 800 Teladoc Imperial County Human Resources and Risk Management 940 W. Main Street, Suite 101 El Centro, CA 92243-2839 Phone: (442) 265-1148 Fax: (442) 265-1167 TTY: (442) 265-1169 Job Line: (442) 265-1159 Copyright © 2019 County of Imperial IMPORTANT LINKS Benefit Solver Teladoc Express Scripts Blue Shield of California Pinnacle Health View ICERS English