For the homeFor business and public sectorFor global businessCoronavirus | UK Broadband TV Sport Mobile GamingDiscover BT Halo Help My BT Email Our Privacy policy This policy sets out how we handle the information we receive from customers and everyone who uses our products and services. We take this seriously and will always treat this information with the utmost respect and care. Welcome Please read this policy carefully as it applies to the products and services we provide to you (such as your phone, mobile, wi-fi, TV and broadband), our apps and our websites. It applies to our consumer, sole trader and partnership customers but doesn’t apply to the information we hold about companies or organisations. It also applies even if you’re not one of our customers and you interact with us as part of running our business, such as by: using one of our products or services – paid for by someone else; taking part in a survey or trial; entering a prize promotion; calling our helpdesk; or generally enquiring about our services. If you need to give us personal information about someone else in relation to our products and services, the privacy policy will also apply. And if we need the permission of the other person to use that information, we’ll ask you to check they are OK with this. Technology is a fast-changing area and can be complicated. We’ve included a glossary which explains the meaning of any technical terms we use. Why do we have a Privacy policy? What’s not included? Who are we? Accessing and updating how we use your information As allowed by law, you can access and update the information we hold about you using our online form. Once we’ve looked at your request, we’ll let you know when you can expect to hear from us. We’ll always try to help you with your request but we can refuse if we believe doing so would have a negative effect on others or the law prevents us. And even though we have to complete your request free of charge, we are allowed to reject requests if: they’re repetitive; you don’t have the right to ask for the information; or the requests made are excessive. If that’s the case, we’ll explain why we believe we don’t have to fulfil the request. How do I adjust my marketing preferences? Want a copy of the information we hold about you? Concerned about what we're doing with your personal information? Moving to another provider and want to take your personal information? What information we collect and what we use it for The personal information we collect depends on the products and services you have and how you use them. We’ve explained the different ways we use your personal information. To provide you with products and services Because it is in our legitimate interests as a business to use your information To meet our legal and regulatory obligations Sharing your information In this section we detail how, why and with whom we share your information. We also explain the safeguards we’ve put in place to protect your information. Who do we share your personal information with, why and how? Using other service providers The countries we share personal information to Protecting your information and how long we keep it This section is about how we keep your information secure and how long we keep hold of it for. We always follow the law and delete your information when we no longer need to keep it. How do we protect your personal information? How long do we keep your personal information? Connected Care How to contact us and further details We’re always interested in hearing your questions and comments about our Privacy policy. Here’s where you can find out how to contact us if you need to. Got a question about how we use your information? How will we tell you about changes to the policy? International contacts Glossary We have included a description of how the technical terms we use are generally interpreted For business and public sectorFor global businessBT Group More Sites Contact BTCareersSitemapPrivacyCookiesTerms of useCodes of practiceBroadband Universal ServiceMake a complaintT&CsModern Slavery StatementHere For You - helping you communicateAccessibilityWelsh Language Policy © BT 2021