Tell Us How We're Doing... Thanks in advance for taking our survey. It will only take a few minutes. (It's about 10 questions. Well, 11 actually, but they're short ones). Why take the survey? You get to tell us how we're doing. We use what you tell us to improve our business. You benefit when we improve (and we do too). OK... here goes: 1. What is your most common reason for contacting Lil' Orbits? To place an order To ask a business question For technical support/machine service To check on a shipment Other (Explain): 2. How would you rate our: Equipment quality: Excellent Good Fair Poor No Opinion Mix quality: Excellent Good Fair Poor No Opinion If you answered 'poor' to any of the above, please explain: 3. Based on your recent experiences with us, how would you rate your Lil' Orbits Business Advisor on: Responsiveness (How well we handle your requests): Excellent Good Fair Poor No Opinion Timeliness (How fast we handle your requests): Excellent Good Fair Poor No Opinion If you answered 'poor' to any of the above, please explain: 4. When you call us, do you receive enough information? Yes No (Please explain) 5. How would you rate your shipping? Time needed to deliver to your location: Excellent Good Fair Poor No Opinion Accuracy and completeness: Excellent Good Fair Poor No Opinion If you answered 'poor' to any of the above, please explain: 6. Did you purchase your Lil' Orbits equipment directly from Lil' Orbits? Yes No (Please tell us where you bought it) 7. What is your overall level of satisfaction with Lil' Orbits? 1 (Very Low) 2 3 4 5 6 7 8 9 10 (Very High) 8. Other than telephone contact, what method(s) of communication to you prefer? US Mail Email Fax 9. What products would you like to see us offer to you that we don't offer now? 10. Would you recommend Lil' Orbits to anyone interested in owning their own business? Yes No Have you ever recommended Lil' Orbits? Yes No OK, one more question. If we could change or improve one thing, what would it be? We're done. But, if you want to share any other thoughts you have about Lil' Orbits and your business experiences with us, we'd welcome them: You don't have to tell us who you are. But if you are willing to tell us, and also wouldn't mind if we contacted you to talk about your survey responses, please provide the following information: Note: If you have a complaint, please provide the following information so we may address the issue properly. Name: Email Address: Phone Number: