Compare the price of home collected and other cash loans available in your area at www.lenderscompared.org.uk Make a payment Help & Support Contact us Coronavirus Update Important update about our loans service Proposal for the payment of compensation claims through a scheme of arrangement A legal process called a scheme of arrangement (the “Scheme”) has been approved for the purpose of assessing and paying compensation claims against Provident Personal Credit Limited ("PPC") (which traded under the brand names Provident, Glo and Satsuma) and Greenwood Personal Credit Limited ("Greenwood") for unaffordable lending. The Scheme was sanctioned by the courts on 30th July and was implemented on 27th August 2021. The deadline for submitting a claim is 28th February 2022. If you received a loan from PPC, or guaranteed a loan from Glo, between 6 April 2007 and 17 December 2020, you can visit Provident Scheme of Arrangement website where you will be able to view more information about the Scheme and next steps if you think you may have a claim. IMPORTANT: The best way for you to make a claim is directly with Provident via our Claims Portal which can be accessed via this link {https://scheme.providentpersonalcredit.com/Claims.html}. Making a claim via a third party, such as a Claims Management Company (‘CMC’), could potentially incur additional costs and result in you not receiving the full amount of compensation that you are owed. We have made the process really straight forward, and you will not need to have access to any of your loan details in order to make a claim directly with Provident. Should you need assistance in completing your claim form our contact centre team will be happy to help. They are available on 0800 056 8936. Stop to lending Over the years, we’ve been proud to help people who need a loan and can’t get one elsewhere. However, the tough economic situation has resulted in us making the difficult decision to stop lending. As of 10th May, we won’t issue any new loans. This includes new loans to existing customers. To find out more read our FAQs. If you have money worries, we’ve also included some handy links below that you might find helpful. As an alternative, for details of other home collected and cash loans in your area, you can visit www.lenderscompared.org.uk Are you looking for a loan? We have stopped new lending but there may be other options for you; Credit Unions are community savings and loans providers. They can offer affordable loans to people within their local area. Credit Unions are often able to lend to people whose circumstances might mean they struggle to get a loan from other lenders. They often have branches as well as phone and online support. There are hundreds of Credit Unions across the UK. To find one in your area and to see if you are eligible to join visit https://www.findyourcreditunion.co.uk/ Community Development Finance Institutions (or CDFIs) are community lenders that offer affordable and flexible loans alongside free access to advice. There are a dozen CDFIs across the country. You can apply for a loan from a CDFI either online or over the phone and there are branch services available in some areas. Search for a CDFI by visiting https://www.findingfinance.org.uk/. Please note that search results appear in alphabetical order. Credit Unions and CDFIs also offer loans at specific times such as Christmas, for school uniforms and for other one off expenses. If you’ve recently applied for a loan or have a loan in progress If you’ve already signed your loan agreement, you’ll still get your loan If you’ve not yet signed your loan agreement, unfortunately we won’t be able to finish your application Your Rep will get in touch to talk you through what this means for you. They’ll also be able to answer any questions you might have. You can also read our FAQs. Existing loans We’re focused on looking after existing customers and their loans. We’re still here to help. If you’ve already got a loan with us, it’s important that you continue to repay your current loan(s). Keeping up with your payments will have a positive impact on your credit score. We understand it’s a difficult time due to Covid-19, so speak to your Rep if you can’t make a payment. There are ways they can help you. Visit our make a payment page to find out about the different ways you can pay. You can find out more by reading our FAQs or by speaking to your Rep. Money worries If you’re struggling with money there is help and support available to you. We’ve popped some links below that you might find helpful. You can also read our FAQs. Financial difficulties Step Change Free, confidential and expert debt advice online or over the phone. www.stepchange.org 0800 138 1111 Mon-Fri 8am-8pm Sat 8am-4pm National Debt Line Free advice and help to work out your budget. They give you debt solutions suitable to your financial situation. www.nationaldebtline.org 0808 808 4000 Mon-Fri 9am-8pm Sat 9.30am-1pm Citizens Advice Citizens Advice offer the knowledge and confidence you need to find your way forward. www.citizensadvice.org.uk 0344 411 1444 Mon-Fri 9am-8pm Sat 9.30am-1pm Personal difficulties Cruse Bereavement Support, advice and information when someone dies. www.cruse.org.uk 0808 808 1677 Mon-Fri 9am-5.30pm Macmillan Cancer Support Physical, emotional and financial support to help you live life as fully as you can. www.macmillan.org.uk 0808 808 00 00 7 days a week, 8am-8pm Mind Advice and support to empower anyone experiencing a mental health problem. www.mind.org.uk 0300 123 3393 Text 86463 Mon-Fri 9am-6pm Samaritans Provide emotional support to anyone in distress, struggling to cope or at risk of suicide. www.samaritans.org 116 123 Open 24/7 365 days a week Shelter Helps people in housing need by providing advice and practical assistance. www.shelter.org.uk 0808 800 4444 8am-8pm weekdays, 9am-5pm weekends Call us 0800 096 6064 Need some help? Contact us Proof of ID & income Repayment difficulties FAQs - new to Provident FAQs - Existing customer FAQs - voice recording About us About us Doorstep loans Short term loans Cash loans Bad credit loans Coronavirus Update Alternative to Payday Loans About our site Terms Privacy Policy Cookies Need more help? Sitemap Money Matters Modern Slavery Act © Provident Compare the price of home collected and other cash loans available in your area at www.lenderscompared.org.uk A home credit loan from Provident will require a Provident Representative to discuss your income, outgoings and other financial commitments. Available to UK residents aged 18 and over. Written quotations are available on request. Prices may vary in Northern Ireland. Provident is a trading name of Provident Personal Credit Limited. Registered Office: No. 1 Godwin Street, Bradford, West Yorkshire, BD1 2SU. Registered number 146091 England. Authorised and regulated by the Financial Conduct Authority. 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