; Hertz accident report Incidents It is Hertz's policy to repair all vehicles as quickly as possible according to the manufacturer's instructions. Unless you purchase our optional waiver products, you will be liable to us for loss or damage to the vehicle that may extend to the full value of the vehicle. If you accept the Partial Collision Damage Coverage (CDW), we will waive this responsibility in the amount of the excess established in the rental agreement. If at the beginning of the rental you do not contract the additional Supercover (SC) protection, you will be responsible for any damage up to the amount established in the franchise, an amount that will be charged in your contract regardless of your responsibility or the existence of any other coverage that you have contracted. in a personal capacity. The person whose name appears on the contract as the owner of the rental will be held financially responsible for all damages to the rental vehicle. Please consult your rental agreement at the time of collection to determine the specific degree of your responsibility in the event of damage. Both the rental owner and any other authorized driver must assist Hertz in investigating any incident and in defending any claim involving the rental vehicle. Such cooperation includes filling out the Accident Report (see link below). An accident report must be completed for each incident, which must be given to Hertz personnel at the time of return. Please indicate any relevant details in the incident description. For any questions during the rental please contact the office. You can find the contact details in the rental contract. You can download the Hertz Accident Report here . (Please do not forget to consult the Frequently Asked Questions section before completing the report) Frequently Asked Questions How long does the process take? For those damages that are collected together with the rental charges, no further contact will be required. For damages to third parties Hertz can contact the customer for additional information. Please bear in mind that each claim is different and so is the resolution period. Please use the Contact form for any questions. When will the franchise be charged? You will be charged at the counter for the amount of reported damage or in the case of unreported damage, a period of 28 days will generally be established to make the payment. If I am involved in one or more incidents and as a result my car is damaged several times, will I be charged only once? No, you will be charged per incident. ¿No cubre el SuperCover (SC) todo? SuperCover como cualquier otra cobertura, tiene excepciones; te remitimos al apartado de “seguros y exenciones” de los Términos y condiciones para tener acceso a una lista de todas ellas. Daños a terceros: a pesar de no ser el culpable se me han cobrado los daños porque no adquirí el SuperCover (SC), ¿qué sucederá? Hertz se pondrá en contacto con la tercera parte y tratará de clarificar el nivel de responsabilidad de cada parte implicada en el incidente. Si Hertz puede recuperar el coste de los daños causados por el culpable entonces se procesará un reembolso en tu cuenta. No tengo dinero suficiente en mi tarjeta para asumir el coste de los daños, ¿qué pasará? Hasta que no se abone el valor completo de la franquicia serás responsable del coste de los daños asociados a la reclamación. Hertz se pondrá en contacto contigo para recuperar cualquier deuda pendiente. ¿En qué consiste el proceso de investigación? Para aquellos daños que sean cobrados junto a los cargos del alquiler en el momento de la devolución no se requerirá más contacto. Para daños a terceros recopilaremos toda la información al respecto (parte de accidente, informe policial, documentos de la reparación, etc.) y trataremos de resolver el asunto lo antes posible. ¿Hay otros cargos adicionales al margen de la franquicia que serán cobrados si daño el vehículo de alquiler? Yes, there is an administrative damage fee that will be charged along with the amount of the franchise for processing all damages listed in the "accident, mechanical failure, damage and loss" section of the Terms and Conditions. This administrative fee is non-refundable. For all questions about the damage charge, please use the Contact form . CERRAR