COMMUNITY | MORE SITES | ServiceNow ServiceNow Password Reset Reduce Service Requests by 20% Application Summary ServiceNow Password Reset significantly reduces the overall volume of IT service requests by enabling end-users to reset their own passwords using self-service and automation. It brings the familiar password-reset experience of consumer internet applications to enterprise IT, optimized for Active Directory and extensible to support custom credential stores and verification methods. Password Reset also enables streamlined, automated service desk-assisted password resets. Benefits to Enterprise IT Industry analysts estimates that password resets represent about 20 percent of all service desk calls.* Also, manually resetting passwords can be slow and expensive, and can pose security risks. End-users have come to expect a fast, consistent experience across password-reset processes. If these processes are not fully integrated with an IT single system of record, then governance, security and process usage cannot be managed. With ServiceNow Password Reset, IT can: Significantly Reduce IT Service Requests Apply self-service and automation to manual password reset processes to give IT more time to work on high priority requests Enroll end-users through the ServiceNow Service Catalog or automatically through existing data in the ServiceNow Configuration Management Database (CMDB) Leverage the ServiceNow single data model for detailed usage and enrollment reporting Provide a Consistent User Experience Provide end-users with the same, streamlined process for resetting passwords across ServiceNow, Active Directory and custom credential stores Securely register identity verification information across all passwords using the same security questions, SMS text, CAPTCHA and custom methods Improve Password Management Processes Restrict access to privileged password management tools Identify potential security threats and monitor for compliance with corporate password security policies Ensure Policy Compliance and Security Dashboards for at-a-glance views of requests, locked-out users, users who frequently change passwords, and failed verifications Identify overuse or abuse such as excessive guessing and denial of service attacks * Gartner Group: “Predicts 2013: Infrastructure Services Threatened as New Structural, Political, Competitive and Commercial Challenges Emerge” (Dec. 2012) •••• Related Products and Solutions Performance Analytics IT Service Automation Incident Management IT Operations Management Password Reset Service Catalog Learn More Demo Password Reset Data Sheet Product Video Experience ServiceNow IT Transformation Take the tour ServiceNow App Showcase Interact Now ServiceNow Custom Apps Across the Enterprise Watch Now ServiceNow Newsletter Signup Contact ServiceNow Request More Information Contact Sales Contact Tech Support Connect With Us ServiceNow Community LinkedIn Facebook Twitter Google Plus YouTube © 2014 ServiceNow. All rights reserved.© Terms of Use Privacy Policy Safe Harbor Privacy Policy Trademark and Branding