T: 020 7871 0532 SIGN UP LOGIN £ € $ GOLD £1337.58 /oz £43.00 /g SILVER £16.88 /oz £0.54 /g SHOP SAFE DEPOSIT BOX SELL TO US INVESTMENT SERVICES VAULTING NEWSROOM PENSION ABOUT HOMEFREQUENTLY ASKED QUESTIONS Frequently Asked Questions MOST FREQUENTLY ASKED QUESTIONS SHIPPING AND DELIVERY SAFE DEPOSIT BOXES GENERAL PAYMENT SILVER BUYING & SELLING GOLD BUYING & SELLING GOLD FOR PENSION SCHEMES BUY GOLD USING BITCOIN PRICE MATCH GUARANTEE VIEW ALL Most Popular Can I sell my gold back to you? How to Pay with Bitcoin What are the limits for each payment form? What documentation do I need? What forms of payment do you accept? What is required in a courier delivery? Shipping and Delivery Can I collect from your store at 54 St James's Street in London? Do you ship internationally? How can I track my parcel? How much is delivery? Is it insured? Do you permit shipping to a PO box? What is required in a courier delivery? When do you send my order? Safe Deposit Boxes Where is your facility? How big are the boxes and how much do they cost? How do I open an account? What identification can I use? Can I open an account as an international client? Do you offer business accounts? What can I put in my box? Do I need to disclose the contents of my box? What happens if I lose my keys? Can I access my box easily? Can I add an additional user to my box? Is there any privacy in the vault? What payment methods do you accept? How do I renew my box? What happens if I wish to cancel my box? Can I upgrade/downgrade my box? In the event of my death, what will would happen to my box? How secure are your premises? What sort of alarm systems do you have? Can I insure the contents of my box? Can I purchase additional liability cover? Who is your insurance policy with? How are my items covered? Is Sharps Pixley regulated? General What factors influence the value of bars and coins? What is the purpose of the London Bullion Market Association (LBMA)? What is the London gold fix? How does the auction process work? Payment Options How do I know if my payment was received? How long will my transfer take? What currencies are accepted? What documentation is required? What forms of payment do you accept? Where can I find the payment information? Silver Buying & Selling Do you buy silver? Will I be charged VAT on silver? Can I buy VAT free silver from Sharps Pixley? What are the applicable storage fees for choosing custody in your vaut? Gold Buying & Selling Are there discounts? Can I order special vintages or mints online? Can I sell my gold back to you? Do I need to register to purchase online? Is there a minimum / maximum order? What is the price countdown in the cart? What is your refund policy? What time can I order online? Gold for Pension Schemes What is a SIPP? Will my pension gold be independently audited? Can Sharps Pixley provide investment or financial advice to you? What happens if I die? When can I take benefits? Can I have a tax free lump sum? How can I get started? What is a SSAS? Can I invest in gold using my SIPP / SSAS? Which gold products can I buy within my SIPP / SSAS? Can I buy silver, platinum, palladium or gold coins for my SIPP / SSAS? Can I take delivery or collect the gold bullion in my SIPP / SSAS? What does it cost to buy? What does it cost to sell? How does Storage work and what are the costs? Buy Gold Using Bitcoin How to Pay with Bitcoin How do I pay without a payment bitcoin address? Did my BitPay transaction go through? Is there a surcharge paying with Bitcoin? Is there a minimum / maximum Bitcoin transaction size? What is the process? How does Bitcoin work? What is Bitcoin? Price Match Guarantee What does the Sharps Pixley Price Match Guarantee mean? What products does the Sharps Pixley Price Match Guarantee include? Which gold bars does it apply to, is it just Degussa bars? Which gold coins are covered by the guarantee? Are there any restrictions to the Price Match Guarantee? SHOP BUY GOLD BULLION BUY SILVER BULLION BUY GIFTS SELL TO US BUY METALS WITH BITCOIN SERVICES SAFE DEPOSIT BOX INVESTMENT SERVICES VAULTING GOLD PENSIONS OUR SUPPLIERS SHARPS PIXLEY ABOUT NEWSROOM FAQS THE SHARPS PIXLEY BLOG IMPORTANT INFORMATION CONTACT +44(0) 20 7871 0532 MON - FRI 9AM - 5PM 54 ST JAMES'S STREET LONDON SW1A 1JT Sharps Pixley is a limited company registered in England number 06629106. Registered address: Sharps Pixley Ltd, 54 St James’s Street, London, SW1A 1JT © Sharps Pixley 2020 Website by The Dog House Solution Ltd Send a message To provide the best possible shopping experience, our site uses cookies, view cookies options. ACCEPT COOKIES