Travelex, Visa Interpayment & Thomas Cook Mastercard Travellers Cheques Travelex stopped selling Travellers Cheques in 2008 and therefore some banks and agencies will no longer encash them. There are however a number of other options available to encash travellers cheques. By Post: Complete an encashment form and send it to our Peterborough office. Encashment form If you are making a claim using a Power of Attorney or making a deceased claim, then the link to our encashment form can be used. If you would like the encashment form sent to you in French, German, Japanese, or Portuguese, please contact us so that we can send this by email to you. To give you an indication of the rates that may be applied to your encashment please see the below table that shows the rates that would be used for any encashments processed today. To make a payment into GBP, the value of your cheques will be divided by the below buy back rates: 26th November 2021 Currency Buy Back Rate Australian Dollar AUD$ 2.0547 Canadian Dollar CAD$ 1.8555 Euro EUR 1.2982 Hong Kong Dollar HK$ 11.7414 South African Rand ZAR 24.5806 Swiss Franc CHF 1.3622 US Dollar USD 1.4553 If we are then required to make a payment into another currency after completing the above, we will then multiply by the below sell back rates: 26th November 2021 Currency Sell Back Rate Australian Dollar AUD$ 1.7113 Canadian Dollar CAD$ 1.5498 Euro EUR 1.1004 Hong Kong Dollar HK$ 9.5191 South African Rand ZAR 19.6046 Swiss Franc CHF 1.1354 US Dollar USD 1.2434 Follow up enquires can be sent By email: tcassistance@travelex.com By fax: +44 (0) 1733 503088 By telephone: +44 (0) 1733 279760 (option 2) Alternatively, travellers cheques can be encashed at a Travelex branch. All UK Travelex branches can encash travellers cheques, however there is a maximum amount that can be processed per day, please check with the branch in advance. Corporate / Business Reimbursement An entity that has encashed a Cheque/s from a consumer and is now seeking reimbursement (e.g. bank, financial institution, money service business, hotel and any business transaction) may present Travelex, Thomas Cook MasterCard or Visa Interpayment cheques to Travelex using the encashment procedures Corporate Travellers Cheques Encashment Frequently Asked Questions and Travelex Travellers Cheques Procedures Lost or Stolen If your Travelex, Visa Interpayment or Thomas Cook Mastercard cheques are lost or stolen, you will need to contact our Refund Service Centre immediately. We will then open a claim. See below for our toll free telephone numbers. Alternate methods of contacting our Refund Service Centre are: By email: tcassistance@travelex.com By fax: +44 (0) 1733 503088 By telephone: +44 (0) 1733 279865 (Interpayment Visa) +44 (0) 1733 279760 (Travelex, Thomas Cook Mastercard) When emailing or faxing us, please clearly state your name, full details of the loss or theft, and your contact information, including telephone number. Toll Free Telephone Numbers* Thomas Cook MasterCard Australia 1 800 127 495 Austria 0800 296266 Bahrain 8000 136 Belgium 0800 12121 Bermuda 1 800 623 0680 Brazil 0800 891 7941 Canada 1 800 223 7373 Caribbean 1 800 223 7373 Chile 800 201 344 China 10 800 441 0102 Colombia 980 915 4866 Cyprus 800 95167 Denmark 80 01 01 10 Finland 0 800 115086 France 0800 90 83 30 Germany 0800 185 9930 Greece 00800 44 13 14 09 Hawaii 1 866 378 1823 Hong Kong 800 962 505 Hungary 06 80 011501 Iceland 800 8174 India 1 600 119009 Indonesia 001 803 0441 1207 Ireland 1 800 411 021 Israel 1 800 943 8424 Italy 800 87 20 50 Japan 00531 78 0111 Luxembourg 800 2 2123 Macau 0800 264 Malaysia 1 800 80 2168 Mexico 01800 123 4823 Netherlands 0800 022 8630 New Zealand 0800 440 112 Norway 800 11 005 Philippines 1 800 1442 0081 Poland 0 0800 441 23 36 Portugal 800 84 4095 Puerto Rico 1866 378 1822 Russia 810 800 2076 2044 Singapore 800 441 1221 South Africa 0800 99 8175 South Korea 00 308 442 0090 Spain 900 948971 Sri Lanka 45 1244 Sweden 020 79 5110 Switzerland 0800 550 130 Taiwan 00801 044 216 Thailand 001 800 442 084 Turkey 00800 4463 2089 UK 0800 622101 UAE 800 044 0068 Uruguay 000 413 598 2388 USA 1 800 223 7373 Venezuela 800 12475 Visa Interpayment Australia 1 800 127 477 Austria 0800 297320 Bahrain 8000 008 Belgium 0800 71645 Bermuda 1 800 623 0693 Brazil 0800 891 7943 Canada 1 800 732 1322 Caribbean 1 800 732 1322 Chile 800 201 352 China 10 800 441 0104 Colombia 980 915 4867 Cyprus 800 95164 Denmark 80 88 51 36 Finland 0 800 115098 France 0800 91 56 17 Germany 0800 182 4719 Greece 00800 44 13 14 11 Hawaii 1 866 815 4623 Hong Kong 800 962 495 Hungary 06 80 011117 Iceland 800 8172 Indonesia 001 803 0441 1209 Ireland 1 800 558 876 Israel 1 800 943 8338 Italy 800 87 09 87 Japan 00531 78 0113 Luxembourg 800 2 3828 Macau 0800 259 Malaysia 1 800 80 2346 Mexico 01800 123 4826 Netherlands 0800 023 2977 New Zealand 0800 440 110 Norway 800 11 815 Panama 1 800 111 0 Philippines 1 800 1442 0083 Poland 0 0800 441 23 38 Portugal 800 844 307 Puerto Rico 1866 815 4625 Russia 810 800 2078 2044 Singapore 800 441 1223 South Africa 0800 99 8174 South Korea 00 308 442 0096 Spain 900 948973 Sweden 020 79 2221 Switzerland 0800 557 262 Taiwan 0080 104 4215 Thailand 001 800 442 086 Turkey 00800 4463 2091 UK 0800 515884 UAE 800 044 0067 Uruguay 001 800 784 0793 USA 1 800 732 1322 Venezuela 800 12201371 *Local call charges may apply. 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