What we do What awaits you Beyond the Brand Value Transformation Services Privacy Statement Value Transformation Services Privacy Statement This Privacy Statement is effective as of May 2018. At Value Transformation Services (from now V-TServices) we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which V-TServices operates. This Privacy Statement describes V-TServices’ general privacy practices that apply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, supplier and other organizations with which V-TServices has or contemplates a business relationship. This Privacy Statement is supplemented by the V-TServices Online Privacy Statement, which provides more information in the online context, including recruitment. We may provide additional or more specific information on the collection or use of personal information on website. Why and how we collect and use your personal information We may collect your personal information as an individual for various purposes, such as the following: Access and use of websites or other online services When entering our website, or using an online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We may collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our website. Responding to your request for information, order, or support When you contact us (online or offline) in connection with a request for information, to provide you with support, we collect information necessary to fulfill your request and to be able to contact you. For instance, we may collect your name and contact information and details about your request. We may retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. Contacting employees of our clients, prospects, partners and suppliers In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship. Visitor information We register individuals visiting our sites and locations (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes. Marketing Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. You can choose to receive information by email, telephone or postal mail about our services. When visiting our website or using our services we may provide you with personalized information. You can always opt-out from receiving personalized communication by sending an e-mail to communications_v-tservices@it.ibm.com. More information can be found in the V-TServices Online Privacy Statement. Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested (such as a website), we do this because it is necessary for the performance of an agreement with you. Where we reference that we use your personal information in relation to marketing, improvement or development of our services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent. When we collect and use your personal information subject to the EU Privacy Legislation this may have consequences for Your Rights (please refer to Your Rights section below). Sharing of Personal Information As a European organization offering a wide range of services, with business processes, management structures and technical systems that cross borders, V-TServices has implemented global policies, along with standards and procedures, for consistent protection of personal information. As a European company, we may share information about you with our subsidiaries and transfer it to countries in where we do business in accordance with this Privacy Statement. Between V-TServices controlled subsidiaries we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, V-TServices uses suppliers located in various countries to collect, use, analyze, and otherwise process personal information on its behalf. Where appropriate, V-TServices may also share your personal information with selected partners to help us provide you, or the company you work for, services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes. If V-TServices decides to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is V-TServices’ practice to require appropriate protection for personal information in these types of transactions. Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of V-TServices, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected. International Transfers The international footprint of V-TServices involves a number of transfers of personal information between subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information, in connection with which V-TServices takes various measures, including: Where required, V-TServices implements Standard Contractual Clauses approved by the EU Commission, or similar contractual clauses in other jurisdictions. This includes transfers to suppliers or other third parties. You can request a copy of the EU Standard Contractual Clauses by sending an email to data.privacy_v-tservices@it.ibm.com. Information Security and Accuracy We intend to protect your personal information and to maintain its accuracy. V-TServices implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. We also require that our suppliers protect such information from unauthorized access, use and disclosure. Retention Period We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing, complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business. Because the circumstances may vary depending on the context and the services, the information provided in V-TServices Online Privacy Statement or provided in a specific notice may provide more detailed information on applicable retention terms. How to contact us If you have a question related to this Privacy Statement, please contact us by sending your request to data.privacy_v-tservices@it.ibm.com. Your message will be forwarded to the appropriate member of V-TServices’ Data Privacy Team, such as Data Protection Officers or members of their teams. For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Value Transformation Services S.P.A (including its Germany, Czech Republic and Slovakia branches), with its seat at SNC 37139 Verona, Via della Meccanica, Italy and V-TServices Gmbh, with its seat at Obere Donaustrasse 95- 1020 Wien - Austria, unless indicated otherwise. V-TServices is not the controller in situations such as: Personal information processed in connection with a contractual relationship, or with entering into a contractual relationship with a specific V-TServices subsidiary. In this case the controller of personal information is the V-TServices contracting company, which is the legal entity with which you or your employer have, or will have, the contract. Personal information collected on the physical site or location of a V-TServices subsidiary. In this case that subsidiary is the controller of the personal information. Your Rights You can request to access, update or correct your personal information. You also have the right to object to direct marketing by sending an email to data.privacy_v-tservices@it.ibm.com. You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information. Right to Lodge a Complaint In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint: Directly with V-TServices by sending an email to data.privacy_v-tservices@it.ibm.com With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. Changes to our Privacy Statements From time to time we may update this Privacy Statement, as well as any other specific privacy statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement. Cookie Preferences Discover About us What people say Meet the team Work with us Contact us Privacy Statement