INCREASE PROFITABILITY Bigger margins. Better experiences. Happier customers. Bolster profit margins at speed with superior shopping experiences. Our solutions help customers understand exactly what they are getting, so they won’t be tempted to walk away from a purchase (or worse – return one). What’s easier for them is better for you. And ultimately, your bottom line. Calculate your ROI RESPOND TO REVIEWS AND QUESTIONS Creative ways to increase retail sales Improving the overall shopping experience by responding to and learning from customer feedback is a creative way to increase retail sales. Engage directly with consumers. Proactively answer their questions. Provide better information upfront. Then watch your support costs plummet, return rates decline, and your margins explode. NEGATIVE REVIEWS = OPPORTUNITIES The positive power of negative Negative reviews aren’t always negative. Instead, use them to your advantage. Improve your products based on feedback, and watch as return rates drop for future, satisfied customers. With our Ratings & Reviews and Connections products, we’ve helped brands reduce returns by making product improvements and increasing available product information. Don’t be afraid to respond to feedback, positive or negative. Your customers will thank you for it. Explore our products Ratings & Reviews Ratings & Reviews makes it effortless for shoppers to share meaningful feedback that will help you improve the customer experience. We make it easy for you to engage with them, and also equip you with customer alerts on review activity and provide in-depth reports. Discover Ratings & Reviews Insights Data. There’s no shortage of it. But our data is different. Our Insights tool allows you to easily collect and study key metrics to see what’s working and learn the best way to change what’s not. Quickly pivot strategies and proactively update products as issues arise. Watch your sales skyrocket when you don’t just listen to key feedback from your loyal customers, but you take the time to understand it and make improvements accordingly. Discover Insights Sampling Multiply conversion and increase sales by refreshing your user-generated content (UGC) with Bazaarvoice Sampling. Invite perfectly matched customers to try your products and provide authentic reviews and visual content that will enhance the customer experience. Discover Sampling WATCH OUR WEBINAR Make the most out of customer insights Build the ultimate shopping experience for your customers with our Insights tool. In this webinar, Bazaarvoice Senior Marketing Manager Todd Greenbaum and Salsify Senior Product Marketing Manager Nathan Teplow show you how to use consumer insights to improve your business. Learn how to build trust with your customers, analyze customer sentiment, and optimize the shopping experience. By the end of the webinar, you’ll have the tools to hone your marketing tactics, make better products, and stand out among your competitors. Watch the webinar DOWNLOAD OUR E-BOOK From feedback to conversation Create relationships with consumers by engaging with feedback. Our ‘Turning Customer Feedback into a Conversation’ e-book shows you how responding to reviews and questions can be a powerful tool for your business. Learn best practices to proactively respond to both positive and negative reviews. Discover how negative reviews can be strategic opportunities. Then find out how to authentically respond to positive reviews that provide value to future customers. Read the e-book Previous Webroot Responding to reviews and answering shoppers’ questions with Connections gives Webroot a competitive edge. 70% WEBROOT HAS RESPONDED TO 70% OF ITS 38,000 REVIEWS ON RETAIL SITES IN THE BAZAARVOICE NETWORK Anyone who sees our responses knows we take them seriously and take action appropriately, which drives consumer confidence in our products and in Webroot as a whole. Anna Kim Senior Advocate Programs Manager, Webroot Read the success story Next 1 2 Related blog posts View all AMPLIFY CONTENT Black Friday and Cyber Monday 2021 strategy guide Andrew Brzezicki October 11th, 2021 Read post DRIVE CONVERSION Shopping cart abandonment: Why it happens and how to prevent it Simon Byrne September 9th, 2021 Read post BUILD LOYALTY Digital marketing for small businesses: How to get bang for your budget Andrew Brzezicki September 6th, 2021 Read post Get started Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI. Book a call > Solutions > Increase Profit Margin SOLUTIONS Launch Products Improve Content Mix Support Core Products Boost Sales Accelerate Conversion Increase Profit Margin Win at Retail Acquire Customers Expand Globally Gain a Competitive Advantage Elevate Marketing Improve Products Reduce Returns Drive Advocacy Establish Trust Talk with Consumers Empower Brand Participation RESOURCES Asset Library Blog Success Stories COMPANY About Bazaarvoice The Bazaarvoice Advantage Trust Careers Press Events Product Updates Partners Contact CLIENT SERVICES & SUPPORT Customer Support Knowledge Base Developers System Status © Bazaarvoice. All rights reserved. Legal Privacy Terms For more information, read our privacy policy. Cookie settings Accept all cookies