Guest Terms and Conditions If you’re staying at Clink, or thinking of staying with us, then please take a minute to read our Terms & Conditions. These exist to make Clink a safe, happy and welcoming place to stay. Arrivals and Departures Check-in is from 2:30pm. If you arrive before then we have a handy luggage room – dump your bags and go explore! Check-out is by 10am so please make sure you (and your belongings) are out of the room by then. Luggage storage can be arranged with reception. If you’re late to check out then you’ll be asked to pay for another night, so make sure that alarm is set! Guests can stay for a maximum of 21 days during any 4 week period. Self-Quarantining is not allowed at our hostels To keep our guests and staff safe we can’t allow anyone arriving from a country on the self-quarantine list to do this at our hostels. Please note that it is your responsibility to check quarantine requirements. If you are coming from a country on the self-quarantine list, you must quarantine for 10 days before checking-in at our hostels. A list of countries that need to self-quarantine upon arrival in the Netherlands can be found here. A list of countries that need to self-quarantine upon arrival in the UK can be found here. Identification Please make sure to bring a valid photo identification with you, preferably a passport, government issued I.D. card or driving license. You’ll need this to check in, so don’t forget it! Age Restrictions Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). Guests who wish to bring their children under 16 years of age must book a whole dorm or private room. For guests aged 16 or 17 years of age, they can book into one of dorm rooms, but must be accompanied by an adult (aged 18 or over). Unlike some hostels we do not have an upper age limit but the majority of our guests are backpackers in the 18 to 30 age range. Room allocation – If you’re travelling with friends or family, we’ll do our utmost to book you in a room together – but this can’t always be guaranteed. If you want to make sure that you aren’t separated from your group, we’d suggest booking a private room or taking over a whole dorm. – Please note that all our dorms are mixed unless a girls only dorm is booked Payment Please be aware that we only accept Mastercard and Visa card payments for online bookings. We do not accept American Express, Diners Club cards or any other card. Cash is only accepted for walk-in bookings. – The total price of your reservation may be charged in full on your credit card by Bed Reservations Ltd any time after booking. – Any payments made in Bitcoins or other Cryptocurrencies will be refunded where applicable in GBP only and at the exchange rate set at the time of booking. Cancellation Policy ClinkNOORD – Pay Now – Change Later (Free Breakfast) Rates: This is a non-refundable rate, ONE date change allowed if requested up to 14 days before original arrival date. New date must be within 12 months of original arrival date. Guest must pay any discrepancy if new date is more expensive. Must be paid in full, upfront. To request a change please contact us at reservations@clinkhostels.com – Fully flexible rates: If you wish to cancel or amend your reservation to receive a full refund you will need to notify us by email at reservations@clinkhostels.com 24 hours in advance of your arrival date by 2.30pm (and 7 days before the arrival dates of 29th, 30th and 31st of December). If you notify us any less than 24 hours before your arrival date, or in case of a no-show, you will not be entitled to a refund. – Advance Purchase rates: If cancelled, modified, or in case of a no-show, the total price of the reservation will be charged. – If the total value of a single booking is greater than or equal to €1,000.00, a €500.00 non-refundable deposit will be required to confirm your booking regardless of the rate type selected. – If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges. Cancellation Policy London Hostels – Pay Now – Change Later (Free Breakfast) Rates: This is a non-refundable rate, ONE date change allowed if requested up to 14 days before original arrival date. New date must be within 12 months of original arrival date. Guest must pay any discrepancy if new date is more expensive. Must be paid in full, upfront. To request a change please contact us at reservations@clinkhostels.com – Fully flexible rates: If you wish to cancel or amend your reservation to receive a full refund you will need to notify us by email at reservations@clinkhostels.com 24 hours in advance of your arrival date by 2.30pm (and 7 days before the arrival dates of 29th, 30th and 31st of December). If you notify us any less than 24 hours before your arrival date, or in case of a no-show, you will not be entitled to a refund. – Advance Purchase rates: If cancelled, modified, or in case of a no-show, the total price of the reservation will be charged. – If the total value of a single booking is greater than or equal to £1,000.00, a £500.00 non-refundable deposit will be required to confirm your booking regardless of the rate type selected- If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges Room Key Cards You’ll be given a key-card when you check-in which gives you access to both the hostel and your room. If you lose your key card, it’s £2 (UK) and 2€ (Amsterdam) for a replacement – so please keep it safe! Special Offers and Packages Clink Hostels run a variety of special offers and packages throughout the year. These are open to all guests except group bookings (over 10 people) to which different terms apply. – All packages, the YouthDiscount rate and special offers are non-refundable once the booking has been completed. Receipts and Invoices If needed, we can provide receipts for proof of payment of your stay. Invoices, however, can only be provided by our reservations department for groups of 15 or more. Guest Behaviour – The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund. – Guests are expected to respect other guests as well as staff, local residents and property. No Smoking Smoking is not permitted anywhere in the Clink78, Clink261 or ClinkNOORD buildings. Any guest found smoking inside the building, outside of the designated areas, will be fined (£50.00 in London, €50 in ClinkNOORD) and asked to leave the premises immediately. A refund will not be issued for the stay. No Drugs Drug use is illegal in England and the majority of the Netherlands. Any guest found using drugs within any of the buildings will be fined (£250 in London or €250 in ClinkNOORD). He/she will be asked to leave the premises immediately. A refund will not be issued. Alcohol consumption – We will not serve alcohol to anyone under the age of 18. – Due to our bar license, guests cannot bring their own alcohol onto the premises of Clink78, or ClinkNOORD. – If you are found entering Clink78 with alcohol you will be charged £50.00 or €50 in ClinkNOORD and all alcohol will be confiscated until you leave the building at checkout. Alcohol is available in the bar and can be consumed there and in the surrounding designated areas only. Personal Property Each pod bed (in dorm rooms) has a personal locker for small valuables. For larger valuables there are lockers located throughout the building. Please check with reception about the cost. It is a guest’s responsibility to ensure that personal belongings are secure at all times. Clink hostels accept no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend guests bring a padlock to use on luggage. Damage to Clink Hostels’ Property Guests will be expected to reimburse Clink Hostels for any damage caused by inappropriate behaviour during their stay. Liability Except in relation to death or personal injury caused by our negligence, Clink’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us. Your Information Clink Hostels will only store and use information you supply to us or which is supplied to us for the purposes of carrying out a contract with you, and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: info78@clinkhostels.com or by writing to us at 78 King’s Cross Road. London, WC1X 9QG. Errors and Omissions Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter. Discretion All bookings are subject to availability and Clink Hostels reserve the right to decline any booking at its discretion. Refunds In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, acts of God…) affecting your booking, Clink is unable to refund customers and we reserve the right to receive any outstanding payments in connection to your confirmed booking. Pets No pets or animals are allowed in our hostels, with the exception of guide dogs! Extension leads & adaptors The use of extension leads is prohibited at Clink Hostels. Please ensure the adaptors you use are quality assured. Gift Cards Gift cards are non-refundable and have no cash value. Our gift cards are valid for 12 months from date of purchase. To redeem please get in touch with our customer service team (via phone/email) and provide them with your gift card code. Gift Cards are not redeemable through the website, nor can they be applied retrospectively to a booking that has already been paid for. You must redeem your gift card before the expiry date specified in the email you’ll receive, as it won’t be redeemable afterwards. The gift cards are purchased in GBP. Should you wish to use them for a booking in EUR we use the daily curency exchange rate. 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