Gatekeeper Systems ENGLISH GDOCS LEARN MORE SUPPORT 24/7 Support If you need to place a service call, please call our 24 hour toll-free Customer Service Hotline at 888.808.9433 (in the U.S.). Select #2 to leave a message between the hours of 5 p.m. and 6 a.m. PST that will be received the next business day. customerexperience@gatekeepersystems.com› Experience with top facility and workforce management systems. Customer Service Gatekeeper Systems are installed in 51 countries, with five million carts managed and installations with 45 of the top 50 retailers worldwide. Gatekeeper Systems supports small retailers to multinational retail chains with above and beyond customer service. In the event of a service request, Gatekeeper Systems® will respond promptly to ensure a quick resolution. Response times are dependent upon the urgency of the customer's need. Once service has been completed, we will follow-up via telephone call or update in portal to notify the appropriate personnel of service scheduling and again upon completion of the service to confirm that service was performed and the issue resolved. U.S. Technical Service And Support FAQs Click to Expand Answer Search Gatekeeper Systems' FAQs by questions or keywords: What is the service response time if the system does go down? Who will provide ongoing maintenance? How long does an installation take and will it affect normal operations? What is the range of the CartKey and is it adjustable? How long does the wheel battery last and can it be replaced? What kind of warranty does the system have? Is there an extended warranty or maintenance program available? Document Support Library Click to Download Product Sell Sheets Cart Control Sell Sheet Cart Manager Sell Sheet Purchek Sell Sheet Data Analytics Sell Sheet CartManager User Manual V1.7 Purchek Cart Retention Pushout Prevention Cart Management Cart-Based Data Analytics Would you like to learn more about Gatekeeper Systems? Click Here to learn more Facebook YouTube LinkedIn © 2021 Gatekeeper Systems, Inc. Please see our Privacy Policy and Legal Terms and Conditions. Sales | Privacy Policy & Terms & Conditions | Site Map | Contact Us