Home Learn Customer Success Feefo Feefo Feefo helps their customers make more intelligent buying decisions, with authentic reviews matched to transactions. Businesses benefit from trustworthy customer insights, along with tools to increase traffic, footfall and sales. Feefo needed an IT solution that offered a simpler way for employees, partners and customers to engage and communicate, whether office-based or remote working. DOWNLOAD NOW WATCH MiCloud Connect was chosen as an end-to-end cloud phone and unified communications solution that could handle everything for Feefo — from phones and applications to network operations, maintaining excellent call quality and guaranteeing a solid performance for all users. Feefo were particularly satisfied with the resilience and ease of use of the Mitel solution. “The relationship with Mitel from start to launch date has been very positive and staff have been on hand 24/7 to ensure we had a smooth transition and seamless integration from one system to another," said CEO Andy Mabbutt. "It’s an ongoing working relationship: as our company grows and changes, we collaborate with Mitel on updates and new developments, providing valuable future proofing for the business.” CHALLENGES Legacy phone system had limited features and functionality No integration opportunities Poor call quality and accessibility, affecting customer service RESULTS 50% cost savings over legacy provider More features and greater functionality Enhanced communications resulting in more productivity and improved customer service Products MiCloud Connect Collaboration Integrations MIGRATING TO THE CLOUD? Our essential guide shows you how in a step-by-step 12-month plan. GET THE GUIDE FIND THE PERFECT SOLUTION FOR YOUR BUSINESS SOLUTIONS SIMILAR SUCCESS STORIES CASE STUDY Hedin Bil Hedin Bil is a full-service car dealership in Sweden and Norway that needed a better way to handle their 600,000 calls a month and seamlessly connect their 2,300 employees. Read More CASE STUDY Overland Footwear Group When this New Zealand retailer moved to the cloud during the pandemic, its teams was able to work more in step with each other to provide a more fitting experience for customers. Read More CASE STUDY Headquarter Toyota Headquarter Toyota needed to improve communications across locations, while adding depth and ease to the ways employees interact with one another and with customers. Read More READY TO TALK TO SALES? CONTACT US. Find a Partner +44 1291 430 000 Email Us Sales +44 1291 430 000 On-Site Support 0870-950-3300 Support Mitel Technical Support Open Solutions Documents Security Advisories Mitel User Group Partners Become a Partner Partner Training Consultant Relations Transition Support Developers Connect with us Youtube © 2021 Mitel Networks Corp. All Rights Reserved. Careers|Contact Us|Developers|Legal|Modern Slavery Act|Site Feedback|Sitemap|Cloud Sitemap Live Chat