Help Center 24/7/365 self service, ticket support and phone support. CHECK ALL IMAGICLE CARE PLANS Imagicle Help Center GET STARTED CHECK CARE STATUS KB-SOLUTIONS OPEN A TICKET Getting Started. As easy as 1-2-3-4, in production or in lab (with 30 days trial). 1 Check Verify the compatibility with your platform and HW&SW requirements before starting. If you run for trial in production, consider the final scenario. 2 Download Get the latest releases of Imagicle apps and choose installation package or the fastest and easiest way to deploy: Imagicle Virtual Appliance DOWNLOAD 3 Configure All the resources you need to start your Imagicle experience: from admin guides, to user guides, to videos and to FAQ and solutions. KNOWLEDGEBASE 4 Activate Unlock your apps following the instructions. Take your time to register them to be eligible for faster Imagicle Care Services ACTIVATE Enjoy! You work, it works. Compatibility Before starting the deployment, check if your platform is supported. Requirements Check what you need to deploy in production or test in your lab. Terms and conditions Find out all Imagicle License Ageements, End Of Life Policy and Refund Policy. Upgrades 3 seasonal releases each year including bug fixing and new features.Check your contract before. How to activate Do you have problem to activate an Imagicle product? Check here. GET Buy from Cisco GPL Imagicle apps are available also on Cisco GPL. Find out how to obtain licences and activate them. GET We're here, and we'd love to help you. You can access self services support resources, get in touch with a team of friendly professionals that never get tired of helping you out (in 6 languages), download seasonal upgrades (bug fixing and new features), accordingly to the Imagicle Care plan purchased. We're here, even during the trial period of Imagicle apps, of course. You're always welcome. Aldo Antignano Support & Operations Manager Johnny Ghio Advanced Services Abdulhamid Alhamwi Advanced Services Enzo Parente Support Engineer CHECK ALL IMAGICLE CARE PLANS Open a ticket Can't find the right solutions for you? Opening a ticket is the fastest way to have your request routed to the right skilled support engineer. OPEN A SUPPORT REQUEST Phone Support Call us during business hours accordingly to the ImagicleCare Plan subscribed. You're welcome. Is your ImagicleCare contract active? You need it in order to open a support ticket or download a new software release. Please, login to verify your license codes. Check WHERE TO FIND IT CHECK ALL IMAGICLE CARE PLANS Always a season ahead. 3 seasonal releases each year, based on your suggestions, grant you best-in-class collaboration tools. DISCOVER THE ROADMAP Knowledge Base - Solutions. Before opening a support ticket or call, check out here some faster hints. Select your platform/product. Hospitality Services Skype Gateway Other Products Open a ticket Can't find the right solutions for you? Opening a ticket is the fastest way to have your request routed to the right skilled support engineer. OPEN A SUPPORT REQUEST Phone Support Call us during business hours accordingly to the ImagicleCare Plan subscribed. You're welcome. Passion, respect, processes and advanced tools. That’s why you are in good hands. We are proud of your positive feedbacks, but we respect also your negative ones and we work with passion to change them everyday. We measure everything inside our Salesforce.com CRM to improve our services day after day. We love to do that. WANNA GIVE US A FEEDBACK? POPULAR PRODUCTS Accounting & Billing Advanced Queueing Attendant Console IP Fax Server Directory Caller ID Call Recording CONTACTS Sales Support Tech Support T +39.0584.943232 Mon-Fri 9AM - 6PM CET/CEST T +971.436.05197 Sun-Thu 9AM - 6PM GST T +1.206.2012042 Mon-Fri 7AM - 5PM EST/EDT FOLLOW US Copyright © 2010-2017 Imagicle S.p.a - All rights reserved - info@imagicle.com - Privacy Statement & Cookie Policy - VAT: IT01715870463