Enlighten OPEX +1 617-999-7610 info@enlighten-opex.com Healthcare EIM Select Country OUR WORK INDUSTRIES INSIGHTS ABOUT US START A CONVERSATION HEALTHCARE Healthcare insurers are facing increasing pressure to drive down their administrative costs in areas such as claims and member services, while improving quality and customer service. The back and middle office functions of claims processing and member management provide excellent opportunities for much needed improvements. Enlighten’s transformation program and its supporting SaaS solution provide the performance changes you are looking for—without the need to change your current IT systems, and without disruptive outsourcing. Over the course of 20 weeks the program will transform your back-office culture. Your teams will be focused on performance and quality, fueled by the analytics that give every team member and manager productivity, efficiency and quality metrics. TRANSFORMATION WATCH 2-MINUTE OVERVIEW VIDEO FEATURED EXAMPLES OF OUR WORK WITH CLIENTS SUBROGATION How Enlighten empowered a multinational healthcare provider to better serve its members subrogation processing by becoming more efficient, productive and focused on operational excellence, while simultaneously lifting internal employee engagement. VIEW CASE STUDY CLAIM RECOVERY How a prominent North American healthcare provider leveraged Enlighten to create transparency in their claim recovery processing, lift output per FTE by 62% and dramatically reduce overtime, while further building on its positive workforce culture. VIEW CASE STUDY REFUND ADJUDICATION How Enlighten helped one of the largest US healthcare providers gain visibility, transparency and operational control of their refund adjudication, resulting in drastically reduced unit costs and greater employee engagement. VIEW CASE STUDY DO YOU WANT TO TRANSFORM YOUR OPERATIONS? START A CONVERSATION 175 Federal Street, Suite 900 Boston MA 02110 +1 617-999-7610 info@enlighten-opex.com LATEST TWEETS How do you manage return-to-work and #remote work as we head into 2022? @MITSloan #management students have developed a framework for #hybrid work models – and it starts with #metrics. Learn more about the four-step framework here: ow.ly/7LWk50GQuTe pic.twitter.com/TXk14kTMr9 About 2 days ago from Enlighten's Twitter Follow @enlightenopex LATEST INSIGHTS Offshoring Last Resort Elements of Continuous Improvement Flexible Work Teams Avoiding BPM Project Pitfalls Overcoming the fear of sharing individual results The Power of Staff Engagement SITE NAVIGATION Transformation Program Metrics & Planning Industries Insights About Us News Contact EIM Terms of Use Privacy Policy Support Policy Copyright ©2021 Enlighten Software Site by M&C For better site navigating experience, please visit our EMEA site.Visit NowNo thanks, stay here