Apply Rates Locations Contact How to Contact InTouch Credit Union Need to Visit your Local Branch? Book an Appointment Now Important Phone Numbers If you have questions concerning member benefits or account inquiries, please contact our Member Care team. Member Care Center (Call Center) (800) 337-3328, Option 5 Hours: Monday – Friday: 7:30 AM to 8:00 PM (CST) Saturday: 9:00 AM to 3:00 PM (CST) If you have specific questions regarding loans or need to reorder checks, please use the following phone numbers. Loan by Phone (800) 337-3328, Option 2 Mortgage Lending (800) 337-3328, Option 3, then Option 1 Check Reorders (800) 337-3328, Option 7 General Inquiry Form * Indicates Required Main Form Body Name * Email * Phone Questions/Comments * Special Needs Lost and Stolen Cards Call our Member Center during regular business hours. After hours, please call Card Services at 1 (833) 933-1681 Complaints and Feedback InTouch provides a formal complaint resolution process and also works with the Texas Credit Union Department to resolve disputes. Complaints If you would like to provide feedback for a branch or lending experience, we provide links to Google so you can share your story. Member Feedback Local Credit Union Branches and ATMs Use our Branch Locator to find a branch, ATM or Service Center location near you, or use our branch list to get branch details. ITCU also offers the ability to book an appointment at your local branch. Book an Appointment Now Upcoming Holidays ITCU branches and call center will be closed on the following dates: September 6, 2021 October 11, 2021 November 11, 2021 November 25, 2021 December 24, 2021 December 25, 2021 December 31, 2021 Mailing Information All mail should be sent to: InTouch Credit Union P.O. Box 250169 Plano, TX 75025-0169 The U.S. Postal Service (USPS) does not forward mail addressed to our Democracy Drive address. All mail addressed to the Democracy street address will be returned by the USPS as, “Undeliverable as Addressed." Deposits, Correspondence, Payments or Inquiries for the Board of Directors or Audit Committee must be mailed to: P.O. Box 250169 Plano, TX 75025-0169 Deliveries and Courier Mail Services (not sent through the USPS) may be sent to: 5640 Democracy Dr. Plano, TX 75024 Connect With Us 800-337-3328 7:30am–8pm CST Mon-Fri 9am–3pm CST Saturday About InTouch Rates Locations Contact Us About ITCU 800-337-3328 ABA/Routing Number: 311079474 Mail/Loan Payoff Address: P.O. Box 250169 Plano, TX 75025-0169 Disclosures Privacy Policy COMPLAINT NOTICE Site Map This credit union is federally insured by the National Credit Union Administration. Equal Housing Lender. NMLS ID# 446266. Rates may be fixed or variable and may include discounts or other promotional conditions. “APY” refers to Annual Percentage Yield. InTouch, and its Subsidiaries are licensed by Secure Axcess, LLC under U.S. Patent No. 7,631,191. Copyright © 2021 InTouch Credit Union