Household Business Corporate Developers Wholesale Contact Us Contact Us Online services Careers Diolch Awards Login Accessibility Cymraeg Universal Credit changes: If you are affected by this, click here Contact us 1. Select a Topic I have an emergency or need to report an issue No water / sewer & flooding issues / leaks / bursts / pollution etc Moving or update account queries Moving home / amend account details / customer reference queries Payments and Direct Debits Setup a Direct Debit / Make a payment / Having trouble paying Additional Support Specialist support services / covid-19 / help paying / bereavements Water meters Apply / submit a reading Compliments or complaints about our service Complimenting our team or raising a complaint Developer Services Water & sewerage enquiries / pre-planning advice / new connections Business Customers Account queries / ways to contact us General Enquiries Get in touch, our friendly team are here to help. Other actions My Account What's happening in my area? Online Services Compliments or complaints about our service Drinking water quality Frequently asked questions Where do I find my customer reference number? I'm moving house, what do I need to do? I have no water What should I do about a blocked sewer or drain? Still have a question? Tell us what your query is about Please select I have an emergency Billing / Account query Developer Services query Welsh language line I have hearing / speech difficulties Bogus caller / checking an identity Together we can end domestic abuse Find out more Dwr Cymru Welsh Water Facebook Dwr Cymru Welsh Water Twitter Dwr Cymru Welsh Water Linked In Legal Notice Data Protection Anti-Slavery Statement Privacy Policy Social Media Privacy Notice Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT. © Dŵr Cymru Cyf Our use of cookies As a not for profit organisation, we use cookies to help us understand how we can improve our services to you. You can manage your cookie preferences at any time on our Cookie Policy page. Manage preferences Reject Non-Essential Cookies Allow all cookies