ru ru Company Services Industry solutions Technology Quality Career home Industry solutions Industrial enterprises INDUSTRIAL PLANTS For large industrial enterprises, warranty support and service for dealers and partners can be a difficult task and require the involvement of a large number of highly qualified specialists to register and process complaints and claims, advise customers and partners. Another resource-intensive task is to support the warehouse and track the logistics of goods receipts and shipments, inform partners about warehouse stocks, and form orders. The Telecom Express outsourcing contact center can undertake all this work with clients and partners and support interaction through all possible communication channels (phone, e-mail, SMS, video chat, social networks). We will help you create an independent entry point for calls to your company's service department, which will improve the quality of customer service and improve their level of satisfaction. To do this, our arsenal includes such unique tools for the Russian market as an automatic quality control system and a system for emotional analysis of customers and operators. The use of these technologies will help bring interaction with customers to a qualitatively different level of service and obtain significant budget savings. Our services: Information service "Hot line" for customer and partner service Informing customers through different communication channels InfoCustomer Service Registration and processing of applications, inquiries, complaints, complaints Tracking the status of order execution Increasing customer loyalty Loyalty program development or support Support for internal business processes and services Organization of a single service line for employees (Help Desk) on information technology (IT), human resources and personnel management (HR), administrative and economic activities (AXO) with registration of applications, transferring them to the responsible department, control of execution, provision of reports on the subject requests, maintaining a knowledge base for previous requests, allowing you to quickly solve similar problems, tracking the status and quality of execution of requests. PROJECT EXAMPLE Organization of an internal line for interaction with employees 8 (495) 995-22-06 8-800-510-01-11 Call from the site Video call The service is available from 9:00 to 21:00 Works in test mode Contact us Print COMMUNICATION AND INFORMATION TECHNOLOGY RETAIL AND E-COMMERCE BANKING INSURANCE TRANSPORT OIL AND GAS MEDICINE STATE ORGANIZATIONS MARKETING AND PR AGENCIES INDUSTRIAL ENTERPRISES OUTSOURCED CONTACT CENTER 127273, Russia, Moscow, st. Otradnaya d. 2 "b", bldg. 6 Contact Information © 2016 "Telecom-Express"