We are Wise Owl What we do Work with us News DOWNLOADS PRIVACY & COOKIES POLICY PRIVACY NOTICE This is the privacy notice of Wise Owl Trust, company number 8053288 (‘we’, ‘our’, or ‘us’). Our registered office is Briscoe Lane Academy, Briscoe Lane, Newton Heath, Manchester, M40 2TB Introduction This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you. In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’. This notice applies to personal data collected through our website www.wiseowltrust.com. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. Data Protection Officer We have appointed a data protection officer (‘DPO’) who is responsible for ensuring that our privacy policy is followed. If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our DPO, Jennie Baxter at j.baxter@wiseowltrust.com. Personal data we process 1. How we obtain personal data The information we process about you includes information: you have directly provided to us. 2. Types of personal data we collect directly When you use our website, we ask you to provide personal data. This can be categorised into the following groups: personal identifiers, such as your first and last names, your title and your date of birth contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication records of communication between us including messages sent through our website, email messages and telephone conversations marketing preferences that tell us what types of marketing you would like to receive 3. Types of personal data we collect from third parties We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes in order to be able to assess the quality of the services you offer. The additional information we collect can be categorised as follows: information that confirms your identity business information, including your business trading name and address, your company number (if incorporated), and your VAT number (if registered) information that confirms your contact information reviews and feedback about your business on other websites through which you sell your services unsolicited complaints by other users 4. Types of personal data we collect from your use of our services By using our website and our services, we process: username and password and other information used to access our website and our services usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services. 5. Our use of aggregated information We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity. For example, we may aggregate usage information to assess whether a feature of our website is useful. However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice. 6. Special personal data Special personal data is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences. We do not collect any special personal data about you. 7. If you do not provide personal data we need Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category. If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. 8. Information we process because we have a contractual obligation with you When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data. We may use it in order to: verify your identity for security purposes when you use our services provide you with our services We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. 9. Information we process with your consent Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities, our products and services, you provide your consent to us to process information that may be personal data. Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us j.baxter@wiseowltrust.com. However, if you do so, you may not be able to use our website or our services further. We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so. 10. Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to: whether the same objective could be achieved through other means whether processing (or not processing) might cause you harm whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so For example, we may process your data on this basis for the purposes of: improving our services record-keeping for the proper and necessary administration of our organisation responding to unsolicited communication from you to which we believe you would expect a response preventing fraudulent use of our services exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property insuring against or obtaining professional advice that is required to manage organisational risk protecting your interests where we believe we have a duty to do so 11. Information we process because we have a legal obligation Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal data. 12. Information we process to protect vital interests In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, we may process personal information on the basis of vital interests. For example, we may inform relevant organisations if we have a safeguarding concern about a vulnerable person. How and when we process your personal data 13. Your personal data is not shared We do not share or disclose to a third party, any information collected through our website. 14. Information you provide Our website does not allow you to post information with a view to that information being read, copied, downloaded, or used by other people. Job application and employment If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it. 15. Information obtained from third parties Although we do not disclose your personal data to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal data from third parties whose services we use. No such information is personally identifiable to you. 16. Disputes between users In the event of a dispute between you and another user, provided that you consent, we may share your basic personal data, business information and contact information with the other user. At our discretion, we may share other information to enable the dispute to be resolved through litigation or alternative dispute resolution methods. 17. Service providers and business partners We may share your personal data with businesses that provide services to us, or with business partners. As examples: we may pass your payment information to our payment service provider to take payments from you we may pass your contact information to advertising agencies to use to promote our services to you 18. Referral partners This is information given to us by you in your capacity as an affiliate of us or as a referral partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy. Use of information we collect through automated systems 19. Cookies Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date. They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered. They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history. Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them. Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate. The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website. When you first visit our website, we ask you whether you wish us to use cookies. If you choose to accept them, we shall use them for your visit and to record that you have consented to their use for any other purpose. We use cookies in the following ways: to track how you use our website to record whether you have seen specific messages we display on our website to keep you signed in to our website to record your answers to surveys and questionnaires on our site while you complete them to record the conversation thread during a live chat with our support team 20. Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. 21. Re-marketing Re-marketing involves placing a ‘tracking technology’ such as a cookie, a ‘web beacon’ (also known as an ‘action tag’ or a ‘single-pixel GIF’) to track which pages you visit and to serve you relevant adverts for our services when you visit some other website. The benefit of re-marketing technology is that we can provide you with more useful and relevant adverts, and not show you ones repeatedly that you may have already seen. We may use a third-party advertising service to provide us with re-marketing services from time to time. If you have consented to our use of such tracking technologies, you may see advertisements for our products and services on other websites. We do not provide your personal data to advertisers or to third-party re-marketing service providers. However, if you are already a member of a website whose affiliated business provides such services, that affiliated business may learn of your preferences in relation to your use of our website. Other matters 22. Your rights The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org 23. Use of our services by children We do not sell products or provide services for children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children. 24. Encryption of data sent between us We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar. 25. Control over your own information It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes. At any time, you may contact us to request that we provide you with the personal data we hold about you. When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information. Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you. We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis. 26. Communicating with us When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our organisation. We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. 27. Complaining If you are not happy with our privacy policy, or if you have any complaint, then you should tell us. When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint. We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content while do so. Making a complaint may not result in the removal of the content. Ultimately, we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it. If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO. 28. Retention period Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us: to provide you with the services you have requested to comply with other law, including for the period demanded by our tax authorities to support a claim or defence in court 29. Compliance with the law Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’). 30. Review of this privacy policy We shall update this privacy notice from time to time as necessary. COOKIES POLICY Information about cookies We are aware of our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect using cookies when you use our websites, why we collect it and how we use it to improve your experience. You should read this policy in conjunction with the Privacy Policy for our website. What is a cookie? Cookies are small files that allow a website to recognise and track users. They consist of simple text files of letters and numbers which are downloaded to your computer or mobile device when you visit our website. Most cookies will not collect information that personally identifies you. They will collect more general information such as how users arrive at and use our website, or a user’s general location. How we use cookies We use cookies to provide you with a positive experience when you browse through our website. Cookies measure how many people use our website so that we can make it easier to use and ensure there’s enough capacity to make pages load quickly. Generally, our cookies perform up to three different functions: Strictly Essential Cookies – These are cookies that are required for our website to operate properly. They enhance the site’s functionality and provide you with an optimal experience as a website user. They also allow you to make use of our online systems, for example, our online “Contact” form. Without essential cookies, our site won’t function properly, and if you set your internet browser to reject all cookies, then some elements of the site may not work for you. Third Party Cookies – These are cookies found in other companies’ internet tools which we are using to enhance our site. For example, we have the school’s Twitter feed on our home page, and use Google Maps to show where our school is located. We have no control over the cookies set by Twitter or Google. You can visit https://help.twitter.com/en/rules-and-policies/twitter-cookiesto find out more about how Twitter uses cookies, or https://policies.google.com/technologies/cookies to find out more about how Google uses cookies. Analytical/Performance Cookies – These are cookies that allow us to recognise and count the number of visitors to the website and see how visitors move around the website when they are using it. We use Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Concerns about cookies While there are many legitimate uses for cookies to improve convenience and efficiency, some uses of cookies can lead to privacy concerns. These concerns typically emerge when a cookie holding personal information identifying you (e.g. name, email address, postal address etc.) is used across multiple sites to track users and internet usage. Star Academies does not use cookies to hold any personal information or track users across multiple sites. How you can withdraw your consent to the use of cookies If you do not consent to the use of cookies on our website, you can exit our site now, or you can choose to disable/block cookies through your browser’s settings and continue to use our site without cookies. You can learn how to disable cookies, or how to remove cookies that have already been set on your computer/mobile device, via the following link: http://www.allaboutcookies.org/manage-cookies/ Disabling cookies will, however, impact on the functionality of our website and you may find that some pages fail to display correctly or some of our interactive features do not work for you. For any queries relating to the use of cookies, please contact our Data Protection Officer: j.baxter@wiseowltrust.com Wise Owl Trust Registered Office Trust House, C/O Seymour Road Academy, Seymour Road South, Clayton Manchester M11 4PR 0161 370 2616 Seymour Road Academy Seymour Rd South Manchester M11 4PR Visit website Briscoe Lane Academy 127 Briscoe Lane Manchester M40 2TP Visit website Old Hall Drive Primary School 21 Old Hall Drive Manchester M18 7FU Visit website CONTACT FORM Back to top © Wise Owl Trust 2021. Privacy & Cookies Policy Site map Site by Drumbeat. Wise Owl Trust is a charitable company limited by guarantee registered in England and Wales with registration number 8053288. We use cookies to provide you with a great experience and to help our website run effectively. By using this website, you agree to the use of cookies as detailed in our Privacy Policy.