WHO WE ARE WHAT WE DO WHO WE SERVE WHY WORK FOR US CAREERS COMMUNITY CONNECT Operations & Sustainment In the lifecycle of systems, subsystems, and user end products, MCSG provides operations and sustainment support in the planning, programming, and execution of operational capabilities from fielding to disposal. For example: Agency: North American Aerospace Defense Command (NORAD) and United States Northern Command (USNORTHCOM) Contract: NORAD and USNORTHCOM Information Technology Service Management (N2ITSM) Scope: The NORAD mission, in close collaboration with homeland defense, security, and law enforcement partners, prevents air attacks against North America, safeguards the sovereign airspaces of the United States and Canada by responding to unknown, unwanted and unauthorized air activity approaching and operating within these airspaces, and provides aerospace and maritime warning for North America. The USNORTHCOM mission anticipates and conducts Homeland Defense (HD) and Defense Support to Civilian Authorities (DSCA) operations within the assigned area of responsibility (AOR) to defend, protect and secure the United States and its interests. On the N2ITSM contract MCSG as a subcontractor teammate provided Information and Technology (IT) operations and sustainment support in the following main areas: Provide Network Operation and Maintenance services: MCSG provided non-personal services to manage, operate, sustain and provide logistical and general support for the IT services and service assets. This included: Information Transport, Network Distribution, Computing Services, Application Services, Technical Management, and Information Assurance (IA)/Cybersecurity service categories in accordance with the Basic IDIQ Service Catalog Responsible, Accountable, Consulted and Informed (RACI) matrices for each service. Provide all levels of maintenance and support: MCSG provided contracted services for ITIL processes and functions supporting IT Service Strategy Support, Service Design, Service Transition, Service Operations, and Continual Service Improvement. Contract tasks included IT operations and maintenance, IT projects, IT design, testing and validation, component installation, service asset/component diagnostics/troubleshooting, service asset/component repair/replacement, enterprise network management, hardware and software handling/accountability, technical refresh/lifecycle replacement, network administration, systems administration, storage administration, enterprise network and security operations, telecommunications, configuration control and management, enterprise modeling and simulation, visual information/video teleconferencing, IA/cybersecurity, service desk, user training, exercise, contingencies, and support for national special security events (NSSE); and IT procurement for break-fix and for individual task orders. MCSG recommended and identified changes to IT services, identified upgrades and service changes to improve the utility and warranty of IT Services to reduce total cost of ownership and increase efficiencies. Share This Tweet Share Share Email Questions on how to partner or start a career with MCSG Technologies? Click on the CONNECT button for more information on how to contact us. We look forward to hearing from you! CONNECT MCSG TECHNOLOGIES ©2019 SITE MAP | TERMS OF USE | PRIVACY POLICY