Home Who we are News Contacts CRIF COL for consumers Work with us Welcome! You are in: Home > Portfolio Segmentation Solutions for Banks and Financial Companies Complete management of the credit collection Contact Management Extrajudicial Recovery Legal Recovery NPL management Portfolio segmentation Solutions for Businesses and Insurance The services integrated in the CRIBIS.com suite Search for Portfolio segmentation CRIF COL supports institutions in credit management thanks to an innovative approach capable of identifying the most suitable recovery interventions for each type of customer. The CRIF COL Portfolio Segmentation process provides for the timely analysis of the unpaid portfolio and the behavior of insolvent customers, with the aim of identifying the most effective contact actions and at the same time preserving the relationship with the customer , thanks to customer care actions. Starting from the subdivision of debtors into homogeneous segments by type of treatment, CRIF COL assigns the most suitable operator to each segment based on the results achieved. CRIF COL operators are in fact specialized, focused and measured in relation to different objectives . The adoption of reward systems, calibrated according to the specific segments of assigned debtors, guarantees a strong orientation towards results and an increase in recovery performance. At the end of the process, CRIF COL returns the managed practices to the institute and enriches the customer database with any valuable tracing information that may be found. Furthermore, CRIF COL is able to use the information relating to the payment habits detected to provide the institution with an alert on high-risk positions , thus allowing it to concentrate targeted recovery actions on the most serious positions. The flow of activities Thanks to the Portfolio Segmentation solution, the institution can outsource the credit management process by sending a single file of positions for recovery to CRIF COL, from which the entire chain of outsourced activities will be activated, which processes the portfolio and directs the practices to the most suitable debt collection professionals. In detail, the activities include an initial assessment based on sharing with the institution all the essential elements to set up the recovery activity and determine the segmentation of the portfolio: sharing the most suitable recovery scripts; communication of the values and characteristics of the activities to the recovery team; definition of the actual operational flow of collection; sharing of recovery objectives, of the methods of presentation of results and of monitoring reports. For more information: marketingcol@crif.com Privacy - Site Map © Copyright 2016 - CRIBIS Teleservice Srl