Contact us Help Blog Insights What we do About us Careers Coronavirus My account Property Insights As the UK's leading property management company, we comment on the variety of discussion points that take place within an ever-changing property landscape. Showing: All Industry Insights (39) Customer Insights (17) Health & Safety (3) // FEATURED ARTICLE The Resident Director Survey 2021 An in-depth study of Resident Directors' expectations and experiences We’re delighted to share the findings from our first annual Resident Director Survey. Taking an in-depth look into the experiences and… Taking it online: How technology can drive connections between property managers and residents Our Chief Operating Officer, David Young discusses how technology can drive connections between property managers and residents, and help bring communities together. When managing residential properties, it is important to… Customers come first for today’s property managers In an article published on Property Week, FirstPort Business Development Director, Charles Lucas reflects on his three decades in the residential property sector, looking at how the industry has evolved… Leasehold reform is our sector’s opportunity to bring confidence, clarity and choice to customers By Nigel Howell, Chief Executive of FirstPort The importance of quality housing and a positive home experience was emphasised by the Government’s parliamentary agenda laid out in May’s Queen’s Speech.… Top ten traits of effective Resident Directors Resident Directors work with professional managing agents like FirstPort to make sure their development is safe, clean and comfortable and that their community is a great place to live. A… The FirstPort Way: Our digital roadmap for putting customers first The world is rapidly changing, and so too are customer expectations. Digital technology has become the driving force behind most of our everyday interactions, whether we realise it or not.… Supporting our freeholder clients through improved customer experience By Paul Atkinson, Director of Client Services, FirstPort When working with our freeholder clients we need to be able to demonstrate that customers are happy in their homes and that… Shaping developments in a post-Covid world Covid has changed the way many of our residents live their lives, with some changes here to stay. This includes the way residents want to access and engage with their… Getting things shipshape with Right To Manage Directors at Centre Quay Centre Quay, a horseshoe-shaped block of 65 apartments nestled next to the marina in Bristol, has been one of our developments for the last four years. [caption id="attachment_16904" align="alignright" width="168"]… Supporting developers to set resident managed developments up for success The Government is making significant moves to give homeowners more control of their homes and the areas in which they live, so encouraging residents to get involved in the management… Load More Coronavirus updates Help & Support Payments Service charges explained What is property management? Buying & selling your home Maintenance, improvements & repairs Residents’ queries Your account Feedback Modern Slavery Statement About us Careers What we do FirstPort Scotland FirstPort Lettings FirstPort Health & Safety Retirement Homesearch FirstPort Insurance Services My account Privacy Policy Cookie Policy Acceptable Use Policy FirstPort Terms & Conditions © FirstPort 2021 Registered Office: 11 Queensway, New Milton, Hampshire, BH25 5NR Built by Coast Digital FirstPort (firstport.co.uk) uses cookies to offer you the best experience online. By continuing to use our website, you agree to the use of cookies. If you would like to know more about cookies and how to manage them, please view our privacy & cookie policy.OkPrivacy policy