SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Assistance Services Group Assistance Services Group has been providing clinical telehealth solutions since 1997. Our services include symptom assessment and referral, hospital patient flow, health information, primary care support, chronic illness support, and wellness and prevention programs (e.g., tobacco cessation) providing evidence-informed, accessible healthcare designed to improve lives and save money. Scalable, flexible, streamlined and multichannel, our services integrate the latest communications and medical device technologies with best practices in evidence-based clinical practice and customer relationship management (CRM) to deliver improved outcomes for our stakeholders. Scalable, flexible, streamlined and multi-channel, our services integrate the latest communications and medical device technologies with best practices in evidence-based clinical practice and customer relationship management (CRM) to deliver improved outcomes for our stakeholders. CONTACT US The Right Technology We provide a comprehensive suite of telehealth services and tools such as contact centers, help desks, live chat support, interactive voice response/recognition (IVR), text, email, web sites, remote monitoring and social media. Financial and Insurance For over 50 years we have provided highly valued customer retention solutions and growth strategies to some of Canada’s largest financial and insurance organizations. Automotive Since 1989, we have helped maximize vehicle owner satisfaction and strengthen customer loyalty by providing roadside assistance under OEM new car and extended warranties for over 64% of all new vehicles sold in Canada. We also provide private-labeled programs, dealer inspection programs, and branded finance- and insurance-related services, ensuring consistent, seamless, exemplary service throughout North America. Workplace Solutions We believe that healthy employees are motivated and highly productive employees, which is why we deliver an integrated suite of solutions to help people stay happy and healthy at work. Our healthcare solutions include various types of counseling, a virtual company nurse, employee assistance programs and attendance support programs. Stakeholder agnostic, our solutions work just as well when sponsored by the employer, a union or a third party such as an insurance company. When it comes to the employee experience, we deliver on our promise of REAL PEOPLE. REAL SOLUTIONS.® More Resources VIDEORELATED The Future of CX & AI With Dave Pearson VIDEORELATED Robots Taking Over Customer Care? Not Quite. We Can Help Your business has unique needs. See the difference a customized solution can make to your customer retention and satisfaction as well as your bottom line. CONTACT US COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated