HOME IDENTITY COLLECTION PRESS SHOP Cart 0 elementi HOME RETURNS RETURNS AND REFUNDS RETURNS For any reason, the customer can return the order, in whole or in part. Items can be returned for refund within 14 days of receiving the package. Items must be returned in the same condition in which they were originally sent, neatly packaged. They must not have been worn, washed or altered in any way. The soles of the shoes must be in perfect condition and show no signs of use. Items must be returned with all original labels, wraps and other accessories (dust bags, and clothing covers, etc.) received in the package. Footwear and accessories must be returned in their original packaging, which must not be damaged and altered or used as a packing box for shipping. If customers wish to return the goods, they are asked to call 081.18065784, and request their return authorization number (RAN), indicating their name and order number. The request will be processed and you will receive by email all the instructions for making the return shipment. The shipping costs related to the return of the goods are charged to the customer. REFUNDS The refund is made on the same day of receipt of the package and only after checking the returned items. For orders paid by credit card, the refunded amount will be visible on the next card statement. The processing time may vary depending on the company issuing the credit card, in any case it is about 20 working days. Refunds are issued in the same currency as the original purchase. Shipping costs are never refunded. SUBSCRIBE TO THE NEWSLETTER You will receive information on events and offers Sign up to our newsletter: Ho letto e accetto la Privacy Policy SUBSCRIBE FLORIANA SPA STREET ADDRESS: Via Augusto, 9 - 80125 Naples TEL: +39 081 18065784 E-MAIL: commerciale@portofiori.it ACCOUNT Who we are Contacts Your account Size guide Orders Advanced Search INFORMATION Terms and conditions of sale Privacy policy Cookies Returns Online dispute resolution B2B © 2020 FLORIANA SPA - Via Augusto, 9 - 80125 NAPLES - VAT number 05865181217

HOME IDENTITY COLLECTION PRESS SHOP Cart 0 elements HOME SIZE GUIDE SIZE GUIDE SUBSCRIBE TO THE NEWSLETTER You will receive information on events and offers Sign up to our newsletter: SUBSCRIBE FLORIANA SPA STREET ADDRESS: Via Augusto, 9 - 80125 Naples TEL: +39 081 18065784 E-MAIL: commerciale@portofiori.it ACCOUNT Who we are Contacts Your account Size guide Orders Advanced Search INFORMATION Terms and conditions of sale Privacy policy Cookies Returns Online dispute resolution B2B © 2020 FLORIANA SPA - Via Augusto, 9 - 80125 NAPLES - VAT number 05865181217