facebook linkedin youtube rss Home About Us Our Programs Get Involved Events Hear Our Story Contact Page Quality Assurance Families Forward Philadelphia utilizes the Council on Accreditation tools and standards for benchmarking our policies and procedures against best practices for shelter services, case management and youth programs in other human service agencies across the country. We embarked on this initiative in June 2015. The goal for our quality assurance program is to review our policies, procedures and programs continuously against best practices in the human services sector. We also seek input from our stakeholders, formally and informally, via focus groups, short surveys and time-tested listening to our participants, collaborators and funders. We believe our quality assurance program will lead us to innovative ways to address homelessness and poverty and provide sustainable, positive outcomes for our families. For example, based on input from schools in the catchment area of our shelter and community housing program, the school principals communicated a lack of connection with parents and providers of shelter. In response, we conducted a first-time youth needs assessment in Summer 2015. This initiative led to a centralized department set up to address the needs of children’s experience with education and extracurricular activities. The result? We now track our kids’ attendance and grades in reading and math and offer evening tutoring for both parents and children. We will also produce an annual quality assurance report each fiscal year. FAMILIES FORWARD PHILADELPHIA 111 N. 49 Street Philadelphia, PA 19139 Phone: 215-240-4800 Ext. #100 Fax: 215-747-7770 Copyright 2015 Families Forward Philadelphia | All Rights Reserved | Donor Privacy Policy | Site Manager facebook linkedin youtube rss

facebook linkedin youtube rss Home About Us Our Programs Get Involved Events Hear Our Story Contact Page When I arrived here with my four children, I was really angry. I blamed myself for making us homeless. So I stayed away from everyone at first. Then slowly, I began to open up to other residents and staff. I started to participate in daily workshops and programming. I knew it wasn’t our home but we were together. And we felt safe. Today, I’ve learned to trust. To let go of my anger, fear and hurt and to feel hope instead. I’ve forgiven my past and let people help me learn to love again. I really appreciate everything we’ve gotten here. The staff gave us the assistance we needed to adjust and grow. I knew there was a better life waiting for me and my children. And guess what? We’re moving into our new home…just in time for the holiday. “We weathered the storm and we are still standing.” Deneen FAMILIES FORWARD PHILADELPHIA 111 N. 49 Street Philadelphia, PA 19139 Phone: 215-240-4800 Ext. #100 Fax: 215-747-7770 Copyright 2015 Families Forward Philadelphia | All Rights Reserved | Donor Privacy Policy | Site Manager facebook linkedin youtube rss