City Walls: St Martins Way, CH1 2NR Saughall: 9 Church Road, CH1 6EN City Walls: 01244 357800 Saughall: 01244 881590 Home Opening Times Appointments Prescriptions Online Services New Patients Contact Details Please remember to cancel your appointment if you no longer need it. This can be done via the phone or online using Patient Access. Remembering to cancel your appointment means that another patient is able to be seen and will help with access. Thank you Welcome City Walls Medical Centre is located in Chester, just a short walk from the town centre and university. We also have a branch doctors surgery located in the village of Saughall, situated approximately 5 miles north west of Chester. City Walls Medical Centre has been a training practice for student nurses since 2015. We have a supportive and knowledgeable nursing team that provide a positive learning environment for the students to achieve their potential and gain experience of working in Primary Care. PRACTICE NEWS Community Pharmacy Opening Hours – Christmas/New Year 2021/22 November 15, 2021 Our Commitment to Veterans November 4, 2021 Abuse in General Practice October 28, 2021 COVID-19 Vaccination – Phase 3 October 4, 2021 Covid Pass September 17, 2021 BBC NEWS – HEALTH New Covid variant: UK put safety first over Africa travel - Shapps November 26, 2021 Ambulances forced to queue daily outside A&Es, study suggests November 26, 2021 Surgeon's CQC whistleblower claims branded fanciful November 25, 2021 Shropshire baby deaths: Ockenden report delayed until March November 25, 2021 How many cases in your area? November 25, 2021 NHS UK NHS Choices January 31, 2018 Cancer treatment response may be affected by gut bacteria November 3, 2017 Could a blood test in middle age predict dementia risk? November 2, 2017 Acid reflux drugs linked to increased stomach cancer risk November 1, 2017 Nutrient drink for Alzheimer's has disappointing result in trial October 31, 2017 Attending the Practice Following the recent government update post 19th July 2021, it is important to note that all current infection control standards remain in place for all healthcare settings as advised by Public Health England. From 19th July 2021 patients will still need to wear a face covering, socially distance and use hand sanitiser in the medical centre. Patient facing staff will also continue to wear PPE. This is to protect all of our patients and the practice team. For more information, please see the following post: Covid Guidance: 19th July 2021 Message from the City Walls Medical Centre PPG Following on from the vaccination programme roll-out, things are beginning to return to normal so we wanted to let you know more about the current situation at the City Walls Medical Centre. (Please Click Here and then refer to the Latest News section for more details) Latest: Appointments You may have heard in the media that GP practices are expected to start to offer face-to-face appointments. We have offered face-to-face appointments throughout the pandemic but have had to work differently to maintain everyone’s safety. We put safety measures in place, at the beginning of the pandemic, so that patients and staff were kept safe whilst maintaining an open door policy throughout. This included offering telephone and video consultations, being seen in the car at our marquee or at our branch surgery, and being able to send photographs via a text message link. In order to maintain the safety of our staff and patients, we will continue to offer consultations in this manner. If necessary the Doctor or Nurse can book a face-to-face consultation for the patient on the same day. Covid-19 Vaccination Program The practice started its COVID vaccinations on 7th January 2021. We will contact you to book your appointment when you are eligible. You do not need to contact the practice to make an appointment. COVID-19 Vaccination Programme – What You Need to Know Please note: After 19th June, Chester Racecourse will no longer be used as a vaccination site. Ellesmere Port Civic Hall will be used instead. If you had a vaccination appointment booked at Chester Racecourse after 19th June, your appointment has been moved to the new venue. The date and time will remain the same, it is only the venue that has changed. AstraZeneca Vaccine: Safety Notice (Blood Clotting) Book a Covid Vaccine at City Walls Medical Centre Anyone over the age of 18 that would like to book an appointment to receive a vaccine can do so using the button below: Note: Please DO NOT book a booster vaccination for less than 6 months since your second vaccination. Those eligible for a 3rd Dose (Immunosuppressed only): Please DO NOT book a 3rd dose for less than 8 weeks since your 2nd vaccination. Book Covid Vaccine Appointment Book a Covid Vaccine at Local Vaccination Sites You can also book an appointment at one of the local vaccination sites. This can be done via the National Booking Service website. Covid Vaccination Status The practice are unable to issue a certificate that displays your Covid-19 vaccination status. Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information. Proof of your vaccination status will be available on the NHS app. The NHS app can be downloaded from the Apple App Store for iPhone or Google Play Store for Android. Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The letter may to take up to 5 days to reach you. Please note that the status of the booster vaccination is not currently shown within the NHS app. Currently it is only a requirement to prove you have received the first two doses of your vaccination in order to travel and access certain events. In the future, the booster vaccination may be added to the NHS passport/app if it becomes a requirement. Coronavirus - Advice For your safety, all appointments will be triaged over the phone by a clinician. You will then be advised whether or not you need to attend the practice. If you're attending the practice, you must wear a face covering. Please see the following post for more details: City Walls Medical Centre - Face Coverings If a member of the public has concerns that they may have been exposed to or become infected with the novel (new) coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19 They should not visit A&E or their GP Practice without guidance. Please refer to the following link for the latest information: https://www.nhs.uk/conditions/coronavirus-covid-19/ COVID-19: Guidance on Social Distancing and for Vulnerable People (this includes translated materials) Suspected Coronavirus (COVID-19): Important information to keep you safe while isolating at home Patients with symptoms are able to request a test by calling 119 or via the following website: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/ How your personal data will be utilised during this pandemic: Supplementary Privacy Notice Links for highly vulnerable patients: https://www.gov.uk/coronavirus-extremely-vulnerable https://volunteerwestcheshire.org.uk/ (local) During the coronavirus pandemic you can request repeat prescriptions via the following email address: citywalls.scripts@nhs.net. Please provide your name, date of birth and address. Live Well Cheshire West provides you with information about local services and support for residents in Cheshire West. The website will sign post you to services which can help with Meals, food shopping and other practical support. If you are self isolating and in need of greater support with getting food, medicine, or social support, please contact Live Well Cheshire West's emergency helpline on 0300 123 7031 between 8am and 7pm. The Carer Links team at Crossroads Together would like to learn more about how carers are coping during the Covid-19 outbreak. We would also like to support carers at this time, please let us know how we can help by completing the following online survey: CarerLinks Survey If you feel you need confidential support, advice and guidance, consider using the Wellbeing Service. Either contact the practice to request an appointment with a Wellbeing Coordinator or email: wcccg.wellbeingservice@nhs.net One-Way System for Chester City Centre's Ring Road From 16 November 2020 for approximately 12 months, St. Martin's Way and Nicholas Street will be closed to southbound traffic from the Fountains Roundabout. This is part of Chester's new drainage tunnel upgrade project and will involve a one-way system will be introduced to Chester City Centre's ring road. Patients will still be able to access City Walls Medical Centre from the Fountains Roundabout. They will simply need to state they need access to the practice and they will be let through. For more information, please see Cheshire West and Chester Council: Clockwise Chester. December 2020 Update: As part of the second phase of works, the Nicholas St. section of the inner ring road will be closed to southbound traffic from Monday 11th January until November 2021. As a result there will be no right-turn into Nicholas Street from lower Watergate Street/New Crane Street direction. Nicholas Street will remain open to northbound traffic as part of the Clockwise route. Please use your smart phone’s sat-nav (handsfree) to get the best routes, journey time information and live updates on traffic- even if you know the route. March 2021 Update: Nuns Road will close on Monday 29th March 2021 and is expected to reopen in January 2022. This is to allow for significant drain shaft works at the junction of Nuns Road and Grosvenor Road. As a result, only emergency vehicles will have access to this junction for safety reasons. Access-only routes to Black Friars, Nuns Road properties, Roomzzz Aparthotel and from the HQ Building/Abode Hotel car park exit will remain open to/from the Watergate Street direction only. Pedestrian and cycle access along Nuns Road in both directions will be maintained during these works. Flooding: Work to start on massive new drainage system in Chester, 9th March Major works on a new drainage system in Chester, which will significantly reduce the risk of flooding and raw sewage outfalls into the River Dee, will begin on 9th March 2020. This will unfortunately mean that there will be an unavoidable impact on our roads. The first phase of traffic management between March and July, will affect southbound traffic along St. Martin’s Way and Nicholas Street; requiring lane closures and footpath restrictions, resulting in places where two lanes will be filtered into one. The project is expected to take about one year to complete. July - September 2020 Update: Chester Drain Site Investigation Works Our Vision: To make a positive difference in our patients’ lives through expert advice and personal empowerment. ONLINE SERVICES Register With Us Book an Appointment Order a Repeat Prescription Care Hub - Find Care Providers Consult Online Patient Feedback 90% of our patients are likely or highly likely to recommend this practice to their friends and family (based on feedback data: February 2020) "Today I have had a need to call the surgery. I have been extremely impressed by the telephone response, the support given and the prompt service. The attitude of staff from the person on the phone, the GP and the staff at the pharmacy has been excellent. Many thanks for such a good service." "Continually received very good help, support and professional but caring service." "I have nothing but praise for City Walls. As a new patient I was very impressed with staff and treatment." "I have been at the surgery for many years. Difficult to get appointments with specific doctors but wouldn't want to go anywhere else." "Always good experience." "Excellent maternity care; usually able to get an appointment when needed." "GPs and nurses are good and can get appointments when needed." "Long time patient; love Dr Shanahan; most reception staff are really good." "Good service, pharmacy, easy check-in and parking." "Very good treatment; Reception always very helpful (both surgeries)." "Friendly staff, clean services, lots of information, plenty of services offered to suit all." "Like all the services the surgery can offer; can usually get appointments when needed." "Dr Hough is one of the best doctors I've ever seen." "40 years at the surgery; always helpful, friendly, polite." "Polite Reception staff; good GPs and nurses." "I always find the staff and doctors friendly and easy to talk to." "Always had very good treatment over a long period." "I have always had excellent treatment." "Always able to get an appointment and staff are helpful and friendly." "Very quick appointment, same day, very clean surgery." "Doctors are helpful and friendly and show sympathy." "My friends and family live in Chester and this is one of the best practices." "Speaking from long-term (70+ years) experience with this practice, I have always received the care and support when needed especially during illness and bereavement." "Very good service when face-to-face with a doctor or health specialist. An excellent monitoring system which highlights recalls and reviews." "Always had a good response from Reception." "Good on-line appointments, doctors always ready to listen, reception very helpful." "Good surgery and doctors." "I have been well cared for by the practice my whole life. I always manage to get appointments. The on-line system is good." "Excellent staff and facilities." "Nothing but positive experiences with the practice." "I always get great help when I visit and all the staff are really friendly." "Like the way everything can be covered. No problem with getting appointments and good treatment." "Friendly and helpful Reception staff." "GPs and nurses are great; good offering on in-house services. The practice has always helped me with every problem I have had - been great." "Service and staff are excellent." "In general I love the City Walls Medical Centre. I've been with them all my life. I'm 57 so in general really happy." "I was extremely happy with the treatment I received today. Nurse Mandy was incredibly caring and patient, making me feel very at ease and comfortable during the medical procedure I received." "It's a good service and pleasant staff. Always helpful and the doctors are brilliant." "I was extremely pleased with the service I received today and the surgery Improvements." Contraception & Sexual Health Clinic Please Note: The drop-in Contraception and Sexual Health clinic has been suspended until notice due to the current Coronavirus (COVID-19) situation. If you require a Coil or Implant, please arrange a telephone appointment for a discussion with a clinician who may then arrange an appointment. Telephone appointments are bookable for patients taking continuous contraception medication and HRT. There will be no CASH clinic on Wednesday 30th December. City Walls has a pre-bookable telephone Contraception and Sexual Health clinic every Wednesday 3pm - 6pm. To book one of these appointments, please call from Monday of the same week. If our monthly staff training day falls on a Wednesday, this clinic will run from 4.30pm - 6pm. The dates of our training days can be found within the 'Half-Day Closures' section of our Opening Times page. All registered patients are welcome but we will also see patients who would like an implant or coil fitted that are not registered with us. Implants can be done as a drop in, before 17:45, and for your convenience there is a bookable implants clinic once per month on a Friday. An appointment will be required for a coil. For more information, please see the Clinics & Services section. Facilities CITY WALLS M/C SAUGHALL M/C Disabled 5 Disabled Parking Spaces Access Ramp Passenger Lift Car Park There is a patient only car park available for use during visits to the practice only. Health Hub Free to use facilities to record blood pressure, BMI details and more. 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