Residents Corner LEASING OFFICE DIRECTORY Find your street name or property name listed and your leasing office contact information will be listed below: Maintenance Emergencies If you are currently experiencing a maintenance emergency you must call your leasing office phone number. Please utilize the Leasing Office Directory above to ensure you are contacting the correct leasing office. When reporting an emergency, select option 3 to leave a message and one of our maintenance technicians will return your call as soon as possible. Our maintenance technicians are only authorized to respond to the following maintenance emergencies: Flooding or leaking where property damage is possible Broken windows/locks (we do not provide a lock out service) tenants must call a locksmith at their own expense Plumbing or sewage back-up tenants must try to plunge first – Do not use Draino No heat (when below 55 degrees outside) No air conditioning (only if it is a documented medical emergency) Refrigerator out (Friday-Sunday) Electrical sparks or outage (if all electric is out, tenant must contact Duke first) Severe gas odor Common area smoke detector not working and/or beeping Do not enter an emergency work order using your resident portal. Emergency work orders entered online via your resident portal will not be seen until the following business day. You must call in all emergency work orders. Online Payments Frequent Topics If you can't find what you're looking for, please contact your leasing office. Utilities Moving Parking Pets Add/Remove Lessee Renew Lease Transferring to Another Gaslight Property RESOURCES Access Your Account Maintenance MAIN OFFICE 310 Terrace Avenue Suite 200 Cincinnati, Ohio 45220 513.861.6000 513.861.6362 (fax) FOLLOW US © 2021 All rights reserved.