Login Password EMERGENCY SERVICE Magali 24 Ore Greater safety and peace of mind for patients and pharmacies thanks to the MAGALDI 24 ORE service for reporting and managing emergencies through the dedicated toll-free number. In emphasizing a service characterized by "total quality", we like to divide the elements that characterize it to manage and improve them individually. One of these is the MAGALDI 24 ORE service, or rather our real availability to customers, "always". The service is active 24 hours a day, every day of the year and is managed by an operator ready to answer "hands-free", ie without answering machines or call forwarding to cell phones, to all customer calls to our toll-free number: 800-276330. Our sensitivity towards customers has given rise to this service for the management and resolution of emergencies related to oxygen therapy and home ventilation. How it works: The operator who receives the call carries out all the necessary checks for the exact identification of the patient and the equipment in his possession. In identifying the cause of the emergency, we try to solve the problem "online", When this is not possible, the emergency procedure is followed. All the home assistants available in the area are traced, identifying the one closest to the patient's home, in a few minutes and as quickly as possible, the problem is solved. When to use the toll-free number: The call to the toll-free number must be made only during the closing hours of Magaldi Life and when a real emergency situation arises. This aspect is of fundamental importance since the Company alerts home operators for immediate intervention and it is obvious that the use of men and means must be aimed at real emergencies for greater efficiency and speed. What are the emergency situations: 1.Patients who are served at home realize that they have run out of oxygen and do not have sufficient autonomy to wait for the next day for ordinary delivery (subject to authorization from the trusted Pharmacy). 2. A serious technical problem occurs that prevents drug delivery. 3. Sudden failure or equipment malfunction. 4. The equipment is no longer safe and can represent a hazard. 5. Due to a sudden breakdown, Magaldi Life's telephone lines are unreachable. 6.A new but immediate supply of liquid oxygen is required for a new patient in critical health conditions who has been prescribed long-term oxygen therapy (subject to authorization from the trusted pharmacy). 7. A new but immediate supply of a pulmonary ventilator is needed for a new critically ill patient who has been prescribed home ventilator therapy. 8. When natural disasters occur In which areas of the territory is the service active: The service is active in all areas served by Magaldi Life, Medigas and the companies of the group. Who is the emergency management service reserved for: To all Magaldi Life-Medigas customers and to anyone who wants to rely on our company for a new supply. THE 24 HOUR MAGALDI SERVICE IS COMPLETELY FREE Sitemap | Projects | Job opportunities | Useful documents | Quality | News | Privacy Magaldi Life Srl - Single-member company - Via Case Rosse, 19 / A - 84131 Salerno - VAT number and tax code 02637700655 - info@magaldilife.it Share capital € 4,000,000.00 fully paid-up - Company registration number SA N ° 02637700655 - REA SA N. 233885 Company subject to the management and coordination of Medigas Italia Srl If you continue browsing you will accept the use of cookies.For more information or to deny consent, consult our cookie policy. More Information Close