To search Menu Home meters Reschedule Rescheduling smart meter appointment Have you received a letter from us with an appointment for installing (a) new meter(s)? And do you want to reschedule this appointment? Then fill in the form below. Have you lost the letter with your appointment code? Please contact our Customer Service . fill in the form We need the information below from you to reschedule your appointment. Directly to Connections meters Malfunctions & maintenance Service & contact Customer service can we help you? Find the answer to frequently asked questions or contact our customer service directly . Reach us on social media too Terms and Conditions Disclaimer Privacy Cookie statement We bring energy where people need light and heat. © Enexis Grid Management 2021

To search Menu Home About us News smart meter readout update Smart meter reading malfunction Posted on 07-10-2021 (last modified 01-11-2021 14:36) Is your meter reading not available in the app and/or consumption manager (for some time now)? Then there is an individual fault. You may have heard this from your energy supplier as well. You no longer need to inform us of this. We identify ourselves if there is a malfunction and try to solve the malfunction remotely. If this is not possible, we will make an appointment with you to come by. Please note that troubleshooting may take a little longer. Unfortunately, we cannot indicate how much time we need for this at the moment. We are dealing with a backlog, because we were temporarily unable to perform certain work due to the corona measures. The fault is only related to remote reading. In the meantime, your consumption is measured correctly and your meter reading is available on the display of the smart meter. Frequently Asked Questions Why don't I see meter readings or consumption data in the consumption manager or app? Wat is de precieze oorzaak van de storing? Hoe weet ik of mijn energieverbruik correct wordt gemeten? Hoe kan ik zien of alles weer werkt? Is de storing zowel op mijn elektriciteits- als mijn gasmeter? Waarom vraagt mijn energieleverancier mijn meterstanden aan mij op, terwijl ik nu een slimme meter heb? Direct naar Wat bieden we Wie zijn we Vacatures About us can we help you? Find the answer to frequently asked questions or contact our customer service directly . Reach us on social media too Terms and Conditions Disclaimer Privacy Cookie statement We bring energy where people need light and heat. © Enexis Grid Management 2021