What we do Business issues Case studies Blogs ClearSight Contact Twitter LinkedIn Download the most recent report tracking the UK's recovery from COVID-19 Read more Discover the top 20 hotel brands in Great Britain Read more Pre-booking insights for visitor attractions Who we are BVA BDRC is an award winning international consumer and business insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line. What we do Business Issues All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions. Brands Channels Compliance Customers Data Science Employees Markets Products Business Issues Sector insight BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets. View all products Hubicus Quality Monitoring Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions. Listening to Intermediaries Providing insights from mortgage brokers across the UK on the experiences and issues they face today. Mobile Banking App CX Benchmarking Fully transparent, branded CX benchmarks for all key mobile banking app providers. Property and Real Estate Research For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight. COGNITION Audits COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change. Increasing Online Gift Aid Using behavioural science to increase online Gift Aid participation for visitor attractions. Nudge Consulting Creating affordable, sustainable and transformative changes in both customer and employee behaviour. Blogs What we do Business issues Case studies Blogs Contact Coronavirus Connect Latest opinion Five things we learned from our mystery visits to Scottish Attractions Sustainability in Indonesia – it’s development stupid! Cultural attractions ‘should’ inform visitors about links to slavery - our research reveals Latest tweets @BVA_BDRC Yesterday we hosted a Christmas event in support of @Coram, where we decorated our own gingerbread cookies, put up decorations in the office and on our tree, enjoyed mulled wine and listened to some Christmas music! A massive thank you to everyone who donated and came along!pic.twitter.com/XyfEVmfQCM Arrived #ScotTourismConf @eicc just in time to catch #JonYoung of @BVA_BDRC sharing latest insights about customer sentiment, comfort levels, desire to visit attractions etc. Visitor sentiment research like that commissioned & shared openly & freely by @alva_uk has been criticalpic.twitter.com/TQnWjwyc2j BVA BDRC Privacy Notices Terms & Conditions Corporate Social Responsibility Careers at BVA BDRC Statutory Information Quality Policy