Lewisham Council Homepage Login / Register Services Mayor and Council In my area Search Home Mayor and Council Complaints and feedback Listen Feedback about planning We are committed to providing an excellent service and rely heavily on feedback from our customers in order to improve our service. If you have any comments or suggestions that you think can help us to improve our service, then please send an email to planning@lewisham.gov.uk. How to make a complaint If you are not satisfied with the service that you have received from us you can a make a complaint. There are several ways that you can make a complaint: Write to us at: Planning, London Borough of Lewisham, Laurence House, Catford, SE6 4RU Email: planning@lewisham.gov.uk Telephone: 0208 314 6078. All complaints will be acknowledged within 2 working days and we will aim to respond fully to all written complaints within 10 working days. When making your complaint, it is important that you provide as much information as possible, this is so that your complaint can be fully investigated. It may also be useful to provide further information such as letters/emails to assist with the investigation of your complaint. Please also ensure that you provide your full contact details; name, address, email and telephone number. Please note that we do not deal with complaints that relate to disagreement with a planning decision or the outcome of a planning enforcement case. If you are unhappy with the decision that has been made in respect of your planning application you will need to make an appeal. Contact Planning Department Catford Library, Laurence House, 1 Catford Road, London, SE6 4RU Telephone: 020 8314 7400; The phone line is open 9am–5pm Monday–Friday, but payment system close at 4pm Email: planning@lewisham.gov.uk Opening hours: The phone line is open 9am–5pm Monday–Friday, but payment system closes at 4pm In this section How to send us a complaint or feedback Corporate complaints procedure Housing complaints procedure Children and young people's services Schools Adult social care complaints Feedback about planning Our commitment to responding to complaints Complaints and feedback: you said, we did Complaints performance Frequently asked questions Whistleblowing How helpful did you find this page? Send us a message if there’s a problem with our website. Share page Share by email Share on Facebook Share on Twitter Email Share Find out more about us News and updates Jobs Interactive map Accessibility About this site Contact us Copyright 2021 © Lewisham Council. Top