PRODUCTS CLAIMS SHELTERPRIDE COMPANY RESOURCES Agent Login Find An Agent Customer Portal Report A Claim Privacy Policy At Narragansett Bay Insurance Company, we understand and respect your concerns about privacy and security, and will do our best to provide a convenient and safe online experience. This Privacy Policy describes the type of information we collect about you on our www.nbic.com website (the “website”), how your information is used, and the safeguards that we have in place to protect your information. Periodically, we may update this Privacy Policy and encourage you to check this section for any changes. What personal information do we collect? Personal information is information about an identifiable individual, which includes name, address, email address, telephone number, and other information that identifies you. We do not require anyone to share any personal information in order to use the website, which means you can visit the website without any need to register with us. The only personal information we collect is information that you volunteer, for example, by calling us, sending us an email, completing an online survey, or requesting to be on our mailing list. We may also automatically collect certain information describing your visit, such as your Internet Protocol (IP) address and browser information. We collect information in the aggregate—on an anonymous basis—and may use it to evaluate the ease of use and convenience of our website and to make improvements. Cookies We and some of our third party service providers use cookies on our website. A “cookie” is a small text file sent by a web site that is stored on your computer’s hard drive by your web browser to allow the web site to recognize and track users. Cookies enable us to store information about your use of our website, such as the areas you visit and the length of your stay, and assist us in providing our clients with a productive online experience. Most browsers are initially set up to accept cookies and can be reset by using the “Help” portion of the toolbar to refuse all cookies or indicate when a cookie is being sent. Should you choose to disable any cookies associated with the website, you will not be able to take full advantage of all the website’s features, but you should be able to navigate the website without difficulty. We may also use third parties to help us gather and analyze information about the areas that you visit on the website to evaluate and improve the client experience and the convenience of the website, and to help us evaluate some of the specific information that you provide to us. How do we use the information we collect? When we collect information from you, we may use it for a number of purposes, including to: Identify your product and service preferences so that we can notify you of features, promotions or special offerings relating to our business that might be of interest to you; Improve product and service selections and client service; Measure the advertising effectiveness of our online and other advertisements and events; Respond to your comments and inquiries; and Help us understand website activity and improve your use of our website. In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public demographic information. This website is not purposefully directed at children under the age of 13. We do not collect or maintain personal information, via the website or otherwise, from those we actually know are children under 13 years of age. If you are under 13, you should not submit any personal information to us. If you are the parent of a child under 13, please help us protect your child’s privacy by instructing them never to provide personal information on this website or any other without your permission. Who do we share your information with? Narragansett Bay does not sell or rent your personal information to third parties. Under certain circumstances and from time to time, we may share your personal information with third parties as set forth below. In such circumstances, we provide only the information necessary to perform the function or to provide the service for which it has been shared. We may use personal information to offer products and services to you consistent with the purposes identified in this Privacy Policy. We may also pass along personal information submitted by you to one or more of our trusted agents to assist you with your insurance needs. We may also share certain personal information we collect about you with third parties who perform services for us or with whom we contract for the purposes described in this Privacy Policy. For example, we may use third parties to host our website, operate certain of its features, send emails, print or send mailings, conduct customer research, and manage and analyze data and our advertising effectiveness. These third party service providers are given the information that they need to perform their designated functions and we do not authorize them to use or disclose your personal information for their own or any others’ marketing purposes. On rare occasions we may also be required to disclose your information as is required by law pursuant to lawful requests such as subpoenas, court or agency orders, or as we may reasonably determine to be necessary to protect our rights or the rights of others, to avert harm to persons or property, or to enforce this Privacy Policy. Your information may also be transferred as an asset in connection with a merger or sale (including any transfer made as part of insolvency or bankruptcy proceedings) involving all or part of the Narragansett Bay businesses or as part of a corporate reorganization, stock sale or other change in corporate control. Finally, our website may contain links to other sites that are not owned or operated by Narragansett Bay. For example, you may access Google Maps to find directions to our office, or you may use our credit card service provider to make a payment online. In addition, links to our website may be featured on other websites on which we advertise. These links are not intended to be referrals or endorsements of the linked or host sites, and Narragansett Bay does not warrant, represent or assume any responsibility or liability for the accuracy, security, completeness or operation of any linked site (or any site contained in a linked site) or any host site, or the practices or privacy and other policies contained in any linked site (or any site contained in a linked site) or any host site. We advise you to familiarize yourself, therefore, with the specific legal, privacy and security information contained in any such linked or host sites. How do we protect your information? We employ various security measures designed to help protect the personal information that we collect from you online. For example, we require that those with access to your personal information commit to us in writing that they will not use or disclose your information outside the scope of this Privacy Policy. We use Secure Sockets Layer (SSL) encryption technology to protect the security of information. We have instituted software and hardware to help protect our infrastructure, network and data. Unfortunately, no collection or transmission of information over the Internet can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. You can opt out of receiving promotional email from us by indicating that preference when you contact us, by following the “unsubscribe” instructions at the bottom of any emails we may send you, or by calling our customer service line or following the links on our website to remove yourself from our mailing list. Contact Us If you have questions regarding our Privacy Policy, or if you wish to update the personal information you have provided to us, you may do so by writing to us at the following address: PO Box 820 Pawtucket, RI 02862-0820 Or calling our customer service line at: 401-725-5600 Thank you for reading our Privacy Policy. We hope you have a better understanding of the many activities offered on our website and the ways in which we are committed to safeguarding online privacy. Please do not hesitate to contact us with questions, comments or concerns. 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