Our response to recent gas market events A to Z About us Services Systems Change Resources News Calendar Help and support 3 Home Help and support If you think our service falls short of what you expect then you can make a complaint. Complain online You can make a complaint online by completing the form on the button provided below. COMPLAINT FORM Complain by post Alternatively, you can also write to us at: Customer Care, Xoserve Limited, 65 Lansdowne Gate, Solihull, West Midlands, B91 3DL. What happens when you complain to Xoserve Every complaint we receive is taken seriously. When you complain Xoserve will: Aim to resolve all complaints within a few days. More complex complaints that require input from multiple industry parties may take longer to investigate and resolve. We'll get back to you with a verbal or written response within five working days, either to let you know we've fixed the problem or that we are investigating further. You'll be given the name and contact details of the person who is managing your complaint If you disagree with the outcome of your complaint You can contact our Customer Care Manager who will re-investigate your complaint with you over a further five working days. If you are still not fuly satisfied, you can escalate your complaint to our Head of Customer Experience. Once reviewed, we will contact you within two weeks to confirm our final position. Our response might include an apology, an explanation of what went wrong, or details of remedial actions we may be taking. Is this page useful? Yes No Cookie Control Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I AcceptI Do Not AcceptSettings

Our response to recent gas market events A to Z About us Services Systems Change Resources News Calendar Help and support 3 Home About us Xoserve Careers Connect with Xoserve Xoserve works at the heart of Great Britain’s complex gas market. We’re technology-driven and focussed, and we manage and process immense volumes of data for the industry. Using our state-of-the-art technology, our aim is to radically transform the gas energy market for customers and consumers across Britain, and to simplify and leverage our assets – people, process, technology and data – for the benefit of all. We believe that the value of our data is yet to be realised and that by helping our customers and innovators to run their own analytics and applications on our data-sets, we can offer almost unlimited future value. We bring digital technology, data and expertise together to make transactions between energy producers and end users easier and smoother. For example, we run the systems that allow consumers to change their gas supplier. Our vision and strategy Business plan Annual review What we do Who we work with Information for gas consumers Our leadership team Accreditations and memberships Careers Governance Supplying services to Xoserve Your customer team Is this page useful? Yes No Cookie Control Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I AcceptI Do Not AcceptSettings