FAQ Search examples: "Delivery" "Order" "Returns" ORDERS STOCK AVAILABILITY PAYMENT DELIVERY RETURNS SIZE CHART Returns How do I send back my article? Can I make an exchange? Ex : Color, Size, Quantity... How much are the return fees? What are the conditions to be refunded? How long does it take to be refunded? Will I be refunded for the totality of my order? I received a defective product, what do I do? I bought an article in a store, can I return it to the eshop? Information regarding the LAST CHANCE offer: Offer valid from September 1st 2021, on a selection of the 2021 Spring-Summer Collection. Returns remain free. View the men's offer | View the women's offer | View the accessories' offer | View the kids' offer Close OUR GUARANTEES Delivery in 2 working days Free returns within 14 days Secure payments CUSTOMER SERVICE Monday to Friday 10am - 6.30pm (Paris time) +33 (0)1 73 04 21 39 Send us a message NEWSLETTER Latest trends and exclusive offers... STORE LOCATOR LANGUAGE & DELIVERY COUNTRY/REGION EN DE FR IT ES Australia Austria Belgium Bulgaria Canada Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong SAR, China Hungary Iceland Indonesia Ireland Israel Italy Japan Latvia Lebanon Lithuania Luxembourg Malaysia Malta Mexico Monaco Netherlands New Zealand Norway Philippines Poland Portugal Romania Singapore Slovakia Slovenia South Korea Spain Sweden Switzerland Taiwan Region Thailand Turkey United Kingdom United States Vietnam ABOUT KENZO NEED HELP? © KENZO 2021 FOLLOW US YOUR COOKIE PREFERENCES WELCOME TO KENZO.COM We use analytics and profiling cookies to provide you with a personalized browsing experience, measure website performance and combat fraud. By clicking on “Accept and continue”, you accept the deposit of these cookies. We keep your choice for 6 months. You can change your choice at any time by clicking on "Set Cookie Preferences", located at the bottom right of every page on our site. Accept and continue Set Cookie Preferences Refuse and continue