Blog For Customer Experience Professionals and the Verint Experience Management community. Blog Research Webinars Category Banking Client Voices Company News CX Best Practices CX Strategy Energy & Utilities Events Financial Services Government Healthcare Measurement & Analytics NPS Products Research & CX Data Retail ROI of CX Uncategorized FEATURED | November 17, 2021 Connecting Customer Experience and Customer Service Data: The Key to Winning in Today’s Competitive Landscape Customer journeys are complex—and that intricacy is only amplified when customer experience and customer service data live in silos. In fact, 80% of companies report problematic data silos holding back their organizations. Your organization is likely already collecting customer experience data across a host of channels and touchpoints, including digital, contact center, brick-and-mortar, and more. Meanwhile, your contact […] CX Best Practices, CX Strategy November 10, 2021 Research: Younger People Need More Help Understanding Health Insurance Policies CX Best Practices, CX Strategy, Healthcare October 21, 2021 Health Insurance Customer Experience: A Generational Breakdown CX Best Practices, CX Strategy, Healthcare September 28, 2021 4 Ways Health Insurance Companies Can Provide a Better Member Experience—Backed by Research CX Best Practices, CX Strategy, Healthcare July 28, 2021 Verint Honored with Metrigy MetriStar Top Provider Award for Voice of the Customer Platforms Company News, CX Strategy, ROI of CX May 21, 2021 Verint’s XM Clients Inspire and Educate at Engage21 Events May 21, 2021 Engage21 Session from UGI Utilities: Creating a Customer-Driven Experience During a Crisis Client Voices, CX Best Practices, Energy & Utilities May 21, 2021 Shoe Carnival: A 90 Day Transformation Client Voices, CX Best Practices, Events May 21, 2021 CX Leadership: A Conversation with Jason Huffman of Atlantic Union Bank Banking, Client Voices, CX Best Practices May 12, 2021 New Forrester Report Names Verint as a Strong Performer in Customer Feedback Management Company News, CX Strategy, Products 1234...6 © 2021 Verint. All rights reserved. INSIGHTS BLOG RESEARCH WEBINARS LOGIN CAREERS CONTACT DEVELOPER SUPPORT TRUST AND SECURITY PRIVACY POLICY