imimobile is now part of Webex Learn more | About Cisco Products Solutions Resources Company Partners Contact Web RTC Transform interactions with real-time video assistance Offer instant one-to-one video support anywhere and at any time. Download product sheet Book a demo Enable businesses to offer two-way video interactions Our WebRTC application, imiassist, allows businesses to embed two-way video interactions into customer journeys. Create frictionless, personalized experiences by enabling contact center agents, technicians, and other personnel to provide real-time video assistance to customers across all mobile devices. Find out more Provide more conversational customer experiences Businesses can expand their customer service offering by offering remote troubleshooting using video support. Contact center agents or technicians can provide customer support remotely, reducing engineer call-out costs and inbound call volume. Find out more Improve patient care with video consultations Allow one-to-one consultations between patients and clinicians using a highly secure and encrypted solution to improve the quality of care and reduce the number of missed appointments. Ensure patients can speak to clinicians at their convenience. Process insurance claims quicker and easier Empower insurance agents and adjusters to remotely assess damage and fill out claims documentation using video. Create a more convenient claims experience with lower costs for businesses and consumers. Key features • Click to connect Instantly connect to customers via a unique link, no download required. • Annotations Easily annotate the screen to identify any points you want to highlight or discuss. • Session recording Record your sessions and playback later for quality assurance, compliance, or audit purposes. • Snapshots Take snapshots of the screen that can be added to a customer file for future reference or audit purposes. • File sharing Send documents alongside the video to provide relevant information to customers or patients. • Remote zoom and flashlight Users can take control of a customer’s or patient’s screen if they need to zoom or get better light. Get ahead of the competition and provide real-time video assistance Book a demo Talk to an expert Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}