Learn more Got it! Longhurst Group logo Longhurst Group policies Access the key policies relating to the management of our properties across Longhurst Group HOME ABOUT US LONGHURST GROUP POLICIES View page menu Longhurst Group policies All of Longhurst Group's customer-facing policies go through a rigorous consultation process as part of our policy framework, with customer recommendations being taken on board when any new policy or associated procedures are written. The Longhurst Group Customer Forum carries out its assurance role before the policy is presented to our Group Board, so members can be reassured that in-depth customer consultation has been carried out and the policy reflects our customers’ views and priorities.  For transparency, we’ll then add the new approved policy below, for all Longhurst Group customers to view. Lettings Policy Starter Tenancy Policy Tenancy Management Policy Mutual Exchange Policy Estate Management Policy Transfer Policy Modern Slavery Policy Fire Safety Policy Customer Engagement Policy Hate Crime Policy Debt Collection Policy Complaints Policy Duty of Candour Policy Anti-Social Behaviour Policy Customer Services policy Equality, Diversity and Inclusion policy Call us: 0300 123 1745 Facebook Twitter YouTube LinkedIn Instagram TikTok Accessibility Policies Data Protection Terms of use Openness Cookies Policy Modern Slavery Statement Our Performance Standard terms of purchase Duty of Candour Safeguarding Staff Privacy Notice You Said, We Did Longhurst Group, 50 Newhall Hill, Birmingham B1 3JN | T: 0300 123 1745 | A charitable housing association registered as a community benefit society (Reg. No. 8009) and registered with the Regulator of Social Housing (No. L4277). Registered Office: 50 Newhall Hill, Birmingham B1 3JN. VAT Reg No. 326 0270 36. A member of the National Housing Federation.

Longhurst Group logo HOME ABOUT US LIBRA TREASURY View page menu Libra Treasury Libra Treasury As part of the capital market issue and loan restructuring process, the Group established a special purpose funding arms to the business. Libra (Longhurst Group) Treasury plc, was introduced in May 2012, and Libra (Longhurst Group) Treasury No 2 plc was introduced in March 2018, both to help facilitate new borrowing arrangements. Libra entities manage the treasury arrangements and associated security for the bonds and new loan facilities on behalf of various member companies. Libra/Finance and Treasury Committee Joseph Carr (Chair) Clive Barnett Angie Morris Karen Preece Rob Griffiths Call us: 0300 123 1745 Facebook Twitter YouTube LinkedIn Instagram TikTok Accessibility Policies Data Protection Terms of use Openness Cookies Policy Modern Slavery Statement Our Performance Standard terms of purchase Duty of Candour Safeguarding Staff Privacy Notice You Said, We Did Longhurst Group, 50 Newhall Hill, Birmingham B1 3JN | T: 0300 123 1745 | A charitable housing association registered as a community benefit society (Reg. No. 8009) and registered with the Regulator of Social Housing (No. L4277). Registered Office: 50 Newhall Hill, Birmingham B1 3JN. VAT Reg No. 326 0270 36. A member of the National Housing Federation.