Submit a Ticket Articles SIGN IN Greatives Support Center SEARCH VIEW ARTICLES SUBMIT A TICKET LOGIN WITH ENVATO Welcome on Board Hello World! First of all we would like to thank you for purchasing our premium WordPress Themes. We will do our best to assist you with any issues related to the use of our themes as soon as possible. However, always perform a forum search first and check the FAQs before you post. Please read our policy support as it will be very helpful, it will take just a few minutes. Support is our pleasure As we have been for a long time customers of Envato, we know at first-hand the meaning of the word support. So, it's with a great pleasure that we offer you our full and free support. Recommendations We advise you, before asking any question: Visit our live Knowledge Base to search for the issue you meet. It is highly possible that it will cover your question as it is written in an analytic and easy to read way. Your theme version and its required plugins are up to date. You've checked out our video tutorials. Remove any 3rd party plugin you may use and/or any custom code you have added. Then open a ticket in our support system. Scope of Support & Customizations The scope of the support deals with more satisfied customers. We are willing to help you with anything around our WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything as we focus on bug fixes and on how to extend our products with new useful features for all of our customers. Customizations are beyond the scope of this support forum as they are not part of the purchase package. So please be reasonable, nice & respectful. :) Support Time We offer our support within 24hours! We do our best to reach your expectations and to spread our fresh philosophy, the Greatives philosophy. Please also check this Envato 's article on about the Support Policy of the products. In case you need professional customizations, we’ve decided to provide professional, premium quality assistance to our lovely customers. Please get a free quote exclusively here. FEATURED ARTICLES Recommended Server Settings - Memory issues There are hundreds of thousands of web hosts out there, not all of them are fit for a WordPress installation. There are a&nbs ... READ ARTICLE How to use a child theme? Firstly, if you need small css changes you can use the CSS Options (to place your code) in Theme Options. For more advanced ... READ ARTICLE How to have multiple fields in the same row of your Contact Form? When using the Contact Form, the default layout is to have one field per row. However, you can have multiple fields in the sa ... READ ARTICLE Fonts not displayed correctly If you serve fonts files from different domains, fonts might not displayed correctly due to Cross-origin resource sharing (CO ... READ ARTICLE Instagram Feed since the 1st of June 2016 Since the 1st of June 2016 and according to the new Instagram API rules our access token was cancelled. You can either c ... READ ARTICLE Add your own API key for the Google Maps In some case it is needed a different API key for the Google maps. So please: 1. Generate an API ... READ ARTICLE ARTICLE CATEGORIES Movedo - We DO MOVE Your World Woocommerce checkout broken v1.2 - v1.2.1 How to add custom fonts via Child Theme in Movedo? Fonts not displayed correctly +3 more Blade - Responsive Multi-Functional Theme Visual Composer cannot be auto updated (since version 4.9) How to add custom fonts via Child Theme in Blade? Instagram Feed since the 1st of June 2016 +9 more Osmosis - Responsive Multi-Purpose Theme Visual Composer cannot be auto updated (since version 4.9) How to add custom fonts in Osmosis via Font Control? Recommended Server Settings - Memory issues +22 more Reload - Responsive Multi-Purpose Theme Visual Composer cannot be auto updated (since version 4.9) How to change default Form Title: Drop us a line... ? How to enable VC's Grid Elements +16 more