Set my location Menu for Allivet Online Retailer At-a-glance Contact Information 14540 NW 60th Ave Hialeah, FL 33014-3608 http://www.allivet.com Email this BBB (877) 500-9944 8:00 AM - 7:00 PM Want a quote from this business? Get a Quote BBB Rating & Accreditation A+ Accredited Since: 9/20/2018 Years in Business: 27 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Customer Reviews 4.64/5 Average of 186 Customer Reviews Read Reviews Start a Review Customer Complaints 31 complaints closed in last 3 years 12 complaints closed in last 12 months Read Complaints File a Complaint Business Details Location of This Business 14540 NW 60th Ave, Hialeah, FL 33014-3608 Email this Business BBB File Opened: 6/13/2007 Years in Business: 27 Business Started: 12/9/1993 Date of New Ownership: 2/27/2017 Business Incorporated: 12/9/1993 in FL, USA Accredited Since: 9/20/2018 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. BBB records show a license number of PH22570 for this business, issued by Florida Department of Health. The expiration date of this license is 2/27/2023. Read More Business Details Industry Tip BBB Tip: Smart Shopping Online Read More Customer Complaints 31 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Delivery Issues Status: Resolved 11/02/2021 On November 09 2021 I was ************** for four pet medications, I was sent 20 E -mails stating no one could contact my vets office to verify this order , yet every time I called there office they said no one has contacted them by phone or email. Then on November 27 th after receiving more emails I call this company again making this the fourth time through out all these weeks and at this time was told someone had put in all the wrong information so for the third time we did the order over again ! At this time I was told this matter would now be sent over night to my address on the 27 of November ! Instead this morning I received two more E-mails stating again that they are not able to contact my pets veterinarian! Now during this time I was in contact with my veterinarian and always they never received a fax, e- mail or phone calls from them.. I am very up set ,many many times I was told all was taken care of now my dogs have no health medications , I'am not even able to order from anyone else's for the two weeks they say I have to wait for money to be returned .. I am at a loss ! Is this even a real company! Have I been scammed ! I'am 69 yrs only and I can't believe this is happened !…Read More Desired Outcome Refund Read 30 More Complaints Customer Reviews 186 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Deedee L (2 stars) 10/18/2021 Shipping is a nightmare. You can't change different shipping for different meds. You either deal with the USPS 5 to 10 days which they don't make sometimes (more times lately), or pay 13.95 for a FedEx shipment every single time you get meds shipped. You cannot pick and choose. And since we deal with almost 10 different meds for our senior dogs, shipping at different times, more than half which are expensive in and of themselves, paying $13.95 every time a shipment happens is impossible. One shipment has now taken 13 days and I still don't have it and now my dog is gagging and coughing with issues re: his tracheal collapse, because he didn't get his meds. It is very difficult seeing him suffer when it was preventable. I cannot afford to run out of my other dogs' heart meds. Some of these meds are life and death for my dogs. It's a great service but when the shipping is late and you've paid for meds you never got or got too late, there's a big problem. These shipping issues don't have to do solely with USPS, they have to do with issues related to Allivet. and each time I called they ask me to pay for that shipment. Also if you have all autoship meds then you don't get opportunities to add the discounts/coupons from points yourself. You have to call or email a request every time. Since you lose points every month I've lost opportunities for my discount many times because I had to remember to call and forgot. You can't add the coupon code to your autoship order yourself as you can with coupons for regular orders. Too many issues relating to my dogs' health and comfort to continue dealing with this company. 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