020 7977 5650 Platinum Technical offers 3 distinct proactive and technology led maintenance solutions to add value to our customers’ operations. Our service models have been developed around our customers’ needs, particularly with respect to: There is no one-size-fits-all approach. We listen to your needs, discuss what your business requires, and tailor a maintenance approach to deliver the optimal results for your business and your assets. Our technology-led methodology provides ownership and enhanced management information for your business enabling you to make informed decisions. The CBM model typically reduces standard maintenance costs by 15% and supports zero downtime. Platinum’s approach is to create a service that operates in true partnership, sharing common values, constantly reviewing and developing both people and the service delivery model, and bringing added value to the contract. Our business-focused approach to maintenance delivers enhanced statutory compliance using the latest technology while ensuring your assets are working to optimum effect, enhancing their lifecycle, reducing costs and enabling your organisation to focus on its core business. This is our base level service offering. This is our standard level service offering. Find out more about Condition Based Maintenance Find out more This is our enhanced level service offering. Each of our service offerings is captured and displayed on our client web reporting portal (CRM) which provides transparency of information. This commences with Platinum working closely with customers during the initial mobilisation stage to understand their exact reporting requirements and we then modify the portal to provide timely and precise information at the touch of button. Our enhanced PBFM model concept is built around transparency and flexibility, whilst delivering innovation and precise information at the touch of button. It is a bespoke maintenance plan tailored to the exact business requirements and risks, and it is generally 15% more cost effective than a standard SFG20 model. Our customers are able to see service delivery status at an instant via internet access whether they are in the office, travelling or working from home. To ensure that our service commitment is maintained and we consistently deliver and meet customer expectations, a Platinum board director will set up a “Virtual board” with the client team to act as a steering committee. This steering committee will meet every 6 months to review the strategic direction of the contract and to ensure that our service continually aligns to client changing business needs and priorities. Platinum then own any strategic actions and cascade them to a tactical level for the delivery teams to implement. This ensures continuous evolvement of the service delivery model. All agreed maintenance plans are uploaded into our client accessible CAFM. We are able to control main plant (i.e. chillers, boilers etc) remotely through iPad technology which allows us to provide a more responsive, effective and cost efficient service. Find out more about Remote Building Monitoring Find out more All of our contracts are supported 24/7/365 by our Central Helpdesk, to ensure all customers’ needs are promptly met. We pride ourselves on the resilience within Platinum Facilities. All of our staff are highly trained and undergo regular critical environment scenario training and testing. We have a full suite of Emergency Operating Procedures which are tailored to each environment and systems. We have a team of directly employed holiday and sickness cover engineers and we are able to self-deliver Specialist HVAC and Combustion services in-house. To discuss how we can support you, please get in touch © 2020 PFMS London Head Office The Loom 14 Gower's Walk Whitechapel London E1 8PY T. 020 7977 5650 info@pfms.co.uk Privacy Policy Data Protection Policy Terms and Conditions