SERVICES CAREERS ABOUT US NEWS Jeff Medley CEO & FOUNDER OF NETFOR Jeff Medley is the CEO and founder of Netfor. Jeff leads Netfor’s executive team, accountable for Netfor’s vision and creating the strategies and tactics needed to guide the company in the right direction. He also oversees the allocation and investment of financial resources. Before starting Netfor out of his home in 1995, Jeff worked as a mechanical engineer on government defense satellites. He has always enjoyed discovering how things work and then figuring out how to improve them. At an early age, Jeff was introduced to entrepreneurs who took the time to mentor him and answer his questions about starting a business. Jeff has a knack for seeing the potential in everything, including his own business and clients. His passion allows him to always strive to make things better.Outside of work, Jeff spends time in the great outdoors whenever possible. He likes to mountain bike and camp or simply stay home and grill a great meal. He is sometimes referred to as “the Jukebox” because once he hears a few bars of a song, he can’t stop singing or whistling it … until he hears the next one. 0 %+ First Run Rate 0 + Sites Completed 0 + Calls Per Month 0 %+ Satisfaction Rating Future-Oriented A New Take On Customer Service For over 25 years Netfor has strived to provide the best solutions for our clients, both locally and nationally. From our humble start as a computer repair shop with three employees to our current global business model, we’ve held deeply to the motto: The Art and Science of the Customer Experience. We are true believers in providing our clients with solutions utilizing current and emerging technologies. What does this mean for you? Custom tailored solutions backed by a team of skilled professionals. “Perfect Partners Don'T Exist. Perfect Conditions Exist For A Limited Time In Which Partnerships Express Themselves Best.” Wayne Rooney GET STARTED The only adequate response to a complex problem is to use a multifaceted solution. Meet Our Executive Team Jason Belt VP, Business And Service Development Beth Medley VP, Client Success Jerry Kerns Senior Vice President Remember The Past Since 1995 Jeff started the company as Medley and Associates after leaving the Engineering world to pursue a passion in the tech industry and within a year changed the name to CompuRite. Initially, the company was building white box computers for individuals and companies in need. Jeff brought in Jerry Kerns as a contractor in 1999, hired him on full time in 2000 and eventually made him a partner and Senior Vice President. In addition, the name was changed to Netfor reflecting the company’s focus on Network and Internet services for all. Problem solvers at heart, these two recognized the need for technical assistance and troubleshooting services for computers and equipment; eventually leading the company into help desk services and most recently, a customer call center. Together, they have grown the company from a five-person operation, to well over a hundred employees. What Do You Need? We Work Hard In All Fields We’ve created outsourced solutions, creating seamless client support while removing the burden of first contact care. Our best clients rely on us to handle their help desk needs and utilize our field services team for support across the United States. We leverage our resources to help them constantly improve their knowledge and services. Let’s get your employees back to work quickly and provide world class experience for your customers. Call Center & Help Desk Netfor provides a dedicated call center management system. This system is customized for your company or organization with a 24/7/365 support model. We build a call management that is reliable and consistent by using a knowledge base (KB) specific to you and your team. "They always say that time changes things, but you actually have to change them yourself.” Andy Warhol GET STARTED Communication Is Key Client Success Developing Partnerships At Netfor we use the business methodology of Client Success to ensure that our clients achieve their desired outcomes when using any Netfor service. Our Client Success Team is based on relationship focused client management. That aligns client and vendor goals for mutually beneficial outcomes. To us Client Success Management is the successor of account management, it’s evolutionarily superior. It allows us to pinpoint both problems and opportunities by collecting and leveraging as many data points as possible. Client Success informs strategy; it helps businesses better understand the customer experience and lifecycle so they can improve it. On top of all that, our Client Success team members truly focus on our clients and how that they can succeed, as opposed to only focusing on how the company can succeed. Client'S Customer Satisfaction 90% Client Satisfaction 94% Success Rate 95% FAQ Client Success With Beth Medley WHAT IS THE VISION OF CLIENT SUCCESS? WHAT IS THE MISSION OF CLIENT SUCCESS? WHAT DOES CLIENT SUCCESS SPECIFICALLY DO FOR NETFOR? WHAT MAKES THIS DEPARTMENT DIFFERENT? IS IT TRUE THAT CLIENT SUCCESS IS MAINTAINING A 95% CLIENT RETENTION RATE? WHAT IS THE IMPORTANCE OF CLIENT ON-BOARDING AND IMPLEMENTATION? DO YOU HAVE ANY SUCCESS STORIES ? Join Our Team How Netfor will help you grow and succeed: A launching point for your career and life goals.Gain experience in multiple industries, platforms, and software. Help you develop a career path as well as provide mentoring and training. Opportunities to work on special projects with our clients. Provide opportunities internally for advancement. Network you with the vibrant business community in Indianapolis. Expose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc. Current Job Openings At Netfor we use the business methodology of Client Success to ensure that our clients achieve their desired outcomes when using any Netfor service. What are you waiting for? Take the first step today. Headquarters: 12115 Visionary Way Suite 100 Fishers, IN US 46038 Fulfillment Center: 12115 Visionary Way Suite 170 Fishers, IN US 46038 800-638-3674 24Hrs We Are Here To Assist You CONTACT US TODAY CONTACT US Netfor © 2021 All Rights Reserved ABOUT US CALL CENTER & HELP DESK FIELD SERVICES FULFILLMENT CENTER NEWS MANAGED SERVICES SOLUTIONS X Welcome to Netfor!