For information: Tel. 011.45.14.350 - E-mail: info@insoftosra.it Home Who we are Sectors Solutions Services Support Contacts Customer services Home > Services > Customer services Pre-Sale Service: INSOFT OSRA customers know they can count on our design experience to analyze each time the best solution to meet their needs: Meeting with the customer to know and evaluate, together with the Management, the needs and operational needs. Design Phase: Analysis of the customer's structure to identify the needs of each individual department or operator and also define the hardware configuration of the information system. Evaluation of the solution both in terms of product and its sizing Presentation and demonstration of the management application best suited to the needs of the customer. Evaluation of the solution both in terms of product and its sizing. Commercial Phase: Economic sizing of the Proposed Solution Identification of a Commercial Solution: Standard Supply, Leasing, Rental, Financing ... After sales service: Customers who have chosen INSOFT OSRA SRL are guaranteed high quality after-sales support able to offer peace of mind even in times of particular workload, with a clear and defined contractual relationship: Start-Up Activities: Installation of the hardware and software information system; interventions of a systemic nature are foreseen for a precise structural setting and the correct wiring of what is installed at the Customer's premises Piano di Formazione programmato sui prodotti scelti, rivolto agli operatori e alle funzioni direttive Incontri periodici di verifica con la Direzione per valutare lo stato avanzamento lavori Piano Corsi personalizzato. Attività di Mantenimento e Assistenza: Servizio di assistenza Hot Line (telefonica), Fax e Mail per ogni necessità di utilizzo e gestione del prodotto in uso. Interventi di Assistenza on-site, presso la sede del Cliente Interventi in Teleassistenza, direttamente sul sistema del Cliente per affrontare e risolvere ogni problema riscontrato Sviluppo di Procedure specifiche e personalizzazioni Piano Corsi personalizzato su aggiornamenti normativi o nuove funzioni introdotte sull’applicativo scelto. Attività di Supporto e Assistenza Sistemistica: Costante monitoraggio del sistema informativo Hot Line (telephone), On-site and Teleservice system assistance service. Support for the use of the Web: e-mail, firewall, antivirus, VPN, Connectivity,…. If you want to receive more information, send us an email to info@insoftosra.it and you will be contacted by our Sales Manager. Send Mail ... Insoft Osra Srl Via Druento, 280 - 10078 Venaria Reale (TO) Tel. 011.45.14.350 - Fax. 011.45.14.360 VAT number 07207120010 REA number: TO-861525 Share capital € 52,000 Our partners: Technological partner: Copyright 2020 - www.aries.it By using the site you implicitly accept the use of cookies to improve navigation and show content in line with your preferences. Read the complete informationAccept Read