SOLUTIONS PRODUCTS COMPANY SUPPORT CONTACT US BLOG PARTNERS CONFERENCE BRIDGE MONITORING Productivity Loss Comes at a Cost Recent changes requiring social distancing are putting teleconferencing technologies on center stage. While adoption has grown steadily over the years, our reliance on them has spiked in recent months. Now more than ever, in the absence of in-person exchanges, quality of service truly matters. Thousands of hours of workforce productivity are lost when collaboration and conferencing systems drop calls, prevent users from reaching access numbers, or experience bandwidth or SBC issues. Conference bridge performance monitoring gives enterprise teams and cloud service providers control over call quality. But ensuring trouble-free conferences requires a level of visibility that only Empirix can provide. Prevent Business Disruption Assure business continuity in preparation for, or in response to, workplace disruption. Gain visibility into and proactively measure the performance of conference bridge solutions like RingCentral, Avaya, Lifesize, Vonage Business, Zoom, Skype for Business, Webex, Citrix and GoToMeeting. LEARN MORE Multi-Participant Testing Unlike other active monitoring solutions which can only place a single test call at a time, Empirix generates multiple calls into the same bridge in order to measure voice quality and underlying network impairments for each participant. Unparalleled Industry Expertise Empirix has been leading the voice test industry since 1992 with the advent of the Hammer Test System. Our experts will guide you through the testing process and help to analyze performance. Test From the End User Perspective Unlike other conference bridge monitoring solutions, Empirix tests what inbound callers are hearing throughout the course of their call, providing complete visibility into the end-to-end performance of your conferencing solution. Quick Time-to-Value Realize quick time-to-value by getting up and running with Hammer Cloud in less than one week. Our technology also helps you get to root cause faster, reducing downtime and mean time to resolve (MTTR). LEARN MORE Audit Vendor Service Levels Audit and objectively measure SLAs to ensure they are being met with Quality of Experience metrics that are critical to your team’s productivity. Automate Testing and Notifications Proactively schedule tests audits to mimic end user behavior and call patterns. Control test frequency and notification parameters for when business owners or IT teams are alerted to potential conference bridge problems. In-depth Troubleshooting and Operational Reporting Empirix KLERITY offers cloud conference providers the ability to perform highly efficient, in-depth troubleshooting and operational reporting. HIGHLIGHTS Quick time-to-value No software to install or maintain Fully managed by Empirix experts Automated notifications Provider SLA compliance monitoring 16+ Geographic perspectives KEY MATERIALS Business Continuity Plan Testing LEARN MORE Maintaining Business Continuity in the Face of a Pandemic LEARN MORE RELATED BLOG STORIES Press Release: Empirix launches new Hammer partner program to capitalize on the growth of the Contact Center as a Service market (CCaaS) Contact center testing and experience assurance market leader transitions to fully channel centric... READ MORE Blog: Contact center cloud migration – start with a plan We’ve been trusted experts in testing contact center customer experience for many years. One... READ MORE Press Release: Maximus selects Hammer Cloud to guarantee the performance of the US CDC COVID-19 Hotline Services Hammer Cloud certifies FedRAMP-authorized cloud contact center deployed for the Centers for Disease... READ MORE READY TO LEARN MORE? Our dedicated sales and support teams are standing by. LEARN MORE Contact Careers Privacy Cookies Compliance © 2021 Empirix