1-800-649-4197 info@thayercorp.com Request Support Client E Portal About What We Do Safety & Training Careers Resources Contact **COVID-19** Find Your Professional Path With Thayer Corporation We Are Always Looking For Talented People At Thayer Corporation, we offer rewarding careers for those who share our commitment to delivering advanced, innovative, quality HVAC/R services. We seek skilled, committed professionals to help define and deliver excellence. Thayer Corporation was founded in 1981. Today, the company has over 50 employees and services the States of Maine and New Hampshire through a fleet of GPS-Enabled service and installation vehicles. Every employee is important because we are only as good as our employees; they are our most valuable asset. Our employees’ success in their position is as important to us as it is to them. Compensation and Benefits: Thayer Corporation offers an excellent compensation and benefits package including company-paid training, paid holidays, paid earned time off, medical, dental, group term life insurance, voluntary term life insurance, short term and long term disability insurance, a 401(k) plan, and a wellness program. Thayer Corporation is an Equal Opportunity Employer. Exciting Opportunities Installer/Technician HVAC/Controls Technician Project Manager REPORTS TO: Project Manager SUBORDINATES: None (Can give work direction to others for specifically assigned jobs.) PRIMARY FUNCTION: Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of projects as assigned to assure contractual commitments are met in a timely, cost effective manner. LEVELS OF DEVELOPMENT: I – Direction and guidance needed II – Direction and guidance needed; begin making suggestions III – Recommend solutions; obtain approval before implementation IV – Authorized to take action; advise afterward V – Take action; no regular reporting required Note: Levels of development shown below are for an individual fully qualified for the position. All competency areas must be performed with or without reasonable accommodation. COMPETENCY AREAS Technical Knowledge: Keep technical knowledge up to date regarding equipment and concepts. – V When presented with a problem, know what to do, and why, and whether to repair or replace. – V Search out and read applicable manuals and online sources. – V Belong to and take advantage of technical organizations to improve technical knowledge. – III Use expert technical knowledge to assist other service representatives in solving problems. – V Troubleshooting: – V Avoid needless callbacks by checking complete system before leaving the job. Check safety and limit controls for proper setting before leaving the job. When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving. Use proper tools and instruments for troubleshooting and work. Use expert troubleshooting knowledge to assist other employees in solving problems. Customer Relations: – V Inform customer when arriving at or leaving the job and when planning to return. Respond to customer complaints with the proper amount of sympathy and empathy. When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system. Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step. Time Management/Planning: – IV Demonstrate ability to accurately determine job priorities by: adhering to planned call schedule, scheduling report time concurrent with jobs, handling interruptions in stride, having the proper tools, materials, and scheduled tasking when arriving at the job site, scheduling maintenance of vehicle. Plan project work to assure other employees, subcontractors and materials are on the job at the right time. Communication: – V Promptly and accurately complete all required paperwork. Obtain customer signature on all service reports. Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it. Instructing Others: – IV Demonstrate capability and interest in training others. Modify instructions to create understanding in all levels of people regardless of their technical knowledge. Recognize what has to be taught customers and take required time to do so. Can be relied on to train other technicians, installers, or trainees. Teach other technicians how to solve problems without solving the problem for them. Sales Assistance: – IV Provide sales with qualified leads. Alert sales about competitive sales efforts. Provide SPOT opportunities to meet Operational team goals. Determine who in the customer’s organization is responsible for the mechanical system being serviced. Persuade customer to replace obsolete systems and make recommendations. Assist sales in pricing agreements and projects. Special Projects: – III Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities. Website supported by T.H. Creations, Inc. a Maine Based Website Corporation.