Track my refund Track my refund Tax Free shopping How to shop Tax Free in three easy steps 1. Complete Tax Free form Receive your Tax Free form from the shop assistant following your purchase. Ensure all details are correct. 2. Get Customs approval Find your nearest Customs approval point. Prior to check-in, present your fully completed Tax Free form, together with your travel documents and purchased goods to Customs to obtain Customs approval. 3. Return Tax Free form to Planet Please note that if you have received an in-store or city centre refund, to avoid charges and a penalty, you must return the export-validated form to us within a specified time period. Please check the local rules to confirm what this is. To speak with a real person in our multi-lingual Customer Services team, please get in touch Contact us Where are you travelling next? Italy 22% VAT rate France 20% VAT rate Spain 21% VAT rate United Kingdom 20% VAT rate Germany 19% VAT rate UAE 5% VAT rate Actual tax refund values are subject to Terms and Conditions. More detail for each country can be found by clicking below. See more countries In case you are unsure of anything, just check out our FAQs Your questions answered Pay In Your Currency Understanding exactly how much you are spending when you travel abroad can be confusing for even the most seasoned travellers. At Planet, we promote choice - you choose whether to pay in your home or local currency, in real-time, at the point-of-sale. With Pay in Your Currency, we help international travellers feel at home. Choice. Clarity. Convenience. Find out more Our partner brands See more Contact Us | About Us | Careers | Regulatory bodies | T&Cs | Privacy | GDPR