Careers at Elite To apply email your cv or application to jobs@elitefinefoods.co.uk Competitive salaries paid - please contact us directly for enquiries regarding renumeration. evening telesales operative Report to: Telesales Supervisor / Telesales Manager at Newhaven Depot Role purpose: The Telesales Executive is accountable for meeting and exceeding their KPI’s. You will take part in regular side by side assessments and one to ones to identify areas that require attention or improvement, set goals with your team leader and track progress towards the achievement of these goals. You should be able to work both independently and as part of the team to drive business aims and values. Key Accountabilities • Proactively participate in team sales activity within the department • Drive company aims and values through your own activities and team ethos that delivers excellent customer service • Liaise and communicate with other departments and depots to ensure customer needs are met • To resolve difficult or sensitive customer issues within the remit of the Telesales role • Complete and process all administration and reporting data accurately and effectively as directed by Telesales Team Leader • Support with induction/training of team where required • Ensure that good practices and all processes are followed in order to ensure the health and safety of our employees and customers • Take incoming and make outgoing calls to take customers normal orders • Manage your own ledger to ensure plans are in place to prevent down trading along with your area sales manager and Team Leader • Capability to up sell to all customers to increase the order value and introduce new promotions, products and core lines not previously ordered. • Manage the group external email system ensuring all are actioned by the end of each day • As and when required undertake additional duties if necessary • Health and safety accountabilities: Comply with the Company Health & Safety Policy. Support the BS OHSAS 18001:2007 accreditation process. Comply with all verbal and written instructions in matters pertaining to Health & Safety. Attend Health & Safety training courses as per instructions from line managers. Measures & Key Performance Indicators – minimum required • Achievement of up trading accounts versus target/ retention vs target • Team achievement of additional daily case sales vs target/up trading accounts vs target • Achievement or improvement towards KPI’s within the 1-2-1 review process Skills, qualifications, experience – minimum required • Good communication, numeracy, literacy and problem solving skills and a basic knowledge of Word, Excel, Power Point and Outlook would be preferable. • Proven track record in a competitive and driven target based sales environment Competencies and expectations • Customer driven with a collaborative and hands-on approach • Ability to prioritise and handle multiple tasks at any given time • Ability to sell effectively and work accurately • Finding resolutions and compromises to challenging situations Behavioural indicators Visible indicators • Maintaining a positive ‘can-do’ attitude seeing challenges as opportunities • Builds trusting and long term relationships by delivering on our promises Developing role • Ensures that succession plans, development plans and activities are actively taken part in. • Proactively develop skills and competencies in order to meet future needs • Take part in performance management practices recognising good performance and dealing with areas for improvement Drives performance • Understands performance, identifies any gaps or improvement requirements and ensures plans are in place, monitored and actioned which generates a positive impact on results • Identifies with the business’ vision and takes pride in shared success Health, Safety, Environment, Wellbeing and Quality culture • Understands improvements and has clear achievable plans in place • Sets high standards of quality and encourages and motivates to ensure that this is not compromised Customer focus • Creates accountability, builds and drives a customer care and trusting culture • Encourages customer focused behaviours • Builds customer service capability as source of competitive advantage • Anticipates and initiates change to meet future customer needs delivery drivers Report to: Transport Manager/Team Operations Manager at Newhaven, Chepstow and Nuneaton Depots Role purpose: The Driver is responsible for assisting the Transport management team in the delivery of smooth and efficient running of the operational tasks. You will assisting the transport management team in the daily operation and performance of the transport department in accordance with legal compliance whilst achieving the best possible level of service to internal and external customers. Key Accountabilities • Deliver customers’ orders in a timely, professional and helpful manner • To ensure delivery of food products to multiple customer locations which normally vary each day • Liaise with our customers to complete delivery documentation and to collect cash and ensure its security • Maintain your vehicle’s cleanliness and report vehicle damage • To liaise with the debrief/transport team upon return and supply accurate information and feedback about your route. • Return any stock, cages and pallets to their correct places after debrief in a timely and tidy manner • Deliver orders within food safety standards to the correct location as detailed on delivery notes and route ordering • Provide feedback to team regarding your routes, working in partnership with the transport administrator to ensure the routes are maintained and fit for purpose • As and when required you may need to undertake additional duties as necessary Measures & Key Performance Indicators – minimum required • Return Calls/Credit • General completion of drops and schedule each day • Number of customer complaints per year • Number of vehicle accidents per year • Number of customer recommendations per year • Cleanliness of vehicle • Transport Audit & Legal compliance Skills, qualifications, experience – minimum required • Experience of working in a similar role • Experience of working within a team to provide customer service • Minimum 1 years driving experience, no more than 6 points Competencies and expectations • Strong customer facing skills • To drive safely and legally at all times • Route planning and customer deliveries if outside of delivery schedule window • To live and breathe our business values in this customer facing role Budgets/people (Summarise any responsibilities in terms of figures) 1. Financial (e.g. costs/orders/sales/revenue budgets): Costs: TBC Budget: TBC 2. People (e.g. staff managed – direct and indirect) Employees (total): n/a split into Direct: n/a Indirect n/a 3. Other relevant statistics/details (e.g. projects managed/payroll costs): N/A 4. Internal Contacts: Operations Director, Transport Manager, Team Operations Manager, Warehouse Manager, QHSE Manager; Telesales Managers; Customer Services, Finance, HR 5. External Contacts: Customers Behavioural indicators Visible indicators • Demonstrates the ability to remain calm and positive by maintaining a positive ‘can-do’ attitude Developing People • Ensures you are fully trained and competent • Deals with areas for improvement Drives Performance • Uses departmental goals to evaluate objectives appropriately Health, Safety, Environment, Wellbeing and Quality culture • Understands improvements and has clear achievable plans in place • Sets high standards of quality and ensure that this is not compromised Customer focus • Encourages customer focused behaviour warehouse operative Report to: Warehouse Manager/Team Operations Manager at Newhaven, Chepstow and Nuneaton Depots Role purpose: The Warehouse Operative is there to deal with goods and products that come into the warehouse or a stockroom. Daily tasks would include, checking for damaged or missing items, moving stock around by hand or using forklift truck, picking and packing orders and keeping the paperwork up to date. You will need to adhere to our standards and processes relating to cases per hour, accuracy, vehicle fill, health & safety and food hygiene legislation. Key Accountabilities • You will accurately read and use pick lists for customer orders and ensure that all products are assembled in a methodically stacked way to the highest standard for our customers • Ensure collating and processing initial order sheets for incoming/outgoing good ensuring accuracy and quality of all goods • Receipting stock onto the system for all delivery’s accepted into the warehouse System. (Including Frozen,Non-Food, Chilled and Alcohol) • You will unload and load vehicles to make sure all goods in and out are recorded accurately if trained will use fork lift truck • You will make sure pick & bulk locations are correctly labelled and report any errors to your supervisor • You will be aware of and comply with health & safety policy requirements and procedure including wearing personal protective equipment • You will be aware of and comply with all the requirements of the Food Standards policy and procedure • You will ensuring picking/packing and all stock is labelled and stored correctly. You will tidy as you go and complete cleaning duties as required • You will work with all team members to make sure that corporate goals, hourly picking rates, error rates and any other specific targets are consistently achieved and maintained • Ensure that all equipment is maintained to company standards and all damages are recorded and stored according to damage procedures. • As and when required and undertaken additional duties if necessary Measures & Key Performance Indicators – minimum required • Pick rate to agreed standard/ Error rate to agreed standard • You will be aware of and conform to all mechanical handling equipment procedures at all times, and make sure that any MHE defects / damages are reported in the correct way Skills, qualifications, experience – minimum required • Experience of working in multi-temperature distribution • Full FLT license (desirable) • You are physical fit with basic numeracy and literacy skills • Clear understanding and appreciation of health and safety procedure • Knowledge of supply chain management • Experienced in stock management software (desirable) Competencies and expectations • Presentation of stock/warehouse environment ensuring high standards • Continuous improvement of service offering from warehouse • Customer driven by doing the right thing • Meticulous attention to detail • Strong work ethic/Physically and mentally fit • Calm head and solid problem solver Budgets/people (Summarise any responsibilities in terms of figures) 1. Financial (e.g. costs/orders/sales/revenue budgets): Costs: TBC Budget: TBC 2. People (e.g. staff managed – direct and indirect) Employees (total): n/a split into Direct: 0 / Indirect n/a 3. Other relevant statistics/details (e.g. projects managed/payroll costs): N/A 4. Internal Contacts: Warehouse Operations Manager, Warehouse Shift Manager, Stock Control Supervisor, HR 5. External Contacts: Contractors, Bidfood Partners Behavioural indicators Visible Leadership • Demonstrates the ability to remain calm and positive by maintaining a positive ‘can-do’ attitude • Builds trusting and long term relationships with team Developing People • Ensures that teams are well trained and competent in job • Creating a productive, safe and enjoyable work environment • Ensures good performance and deal with areas for improvement Communication & Influencing • Establishes and communicates clear guidance for the teams • Creates a sense of pride by demonstrating commitment and integrity. Drives performance • Uses departmental goals to achieve objectives • Takes decisions to deliver tasks within allocated timeframes Health, Safety, Environment, Wellbeing and Quality culture • Understands improvements and has clear achievable plans in place • Sets high standards of quality and encourages and motivates to ensure that this is not compromised Customer focus • Encourages customer focused behaviours • Builds customer service capability as source of competitive advantage Passionate about food? We’re here to help! Contact us Contact 01273 616400 Login to Order Head Office Good Food House Unit 13-14 Pine Close, Avis Way Newhaven BN9 0DH Home About Us Ordering Place an Order Delivery Product Range Brochures News + Social Careers Christmas Contact Register for Online Ordering Register New Business Account Registered company and address: Elite Fine Foods Ltd. 814 Leigh Road, Slough, SL1 4BD. Company No. 03224824 / Vat number 679 6036 89. Our Tax Strategy. Our Terms and Conditions