Home About us Services Our Clients Customer Login Contact Us DIGITAL SOLUTIONS You can count on HAE when it comes to technology. We work with a variety of clients building websites, mobile apps and complex systems. Below are two case studies to showcase our potential to fulfil your needs if you need system solutions. Portal Intranet PORTAL HAE operate a bespoke application developed by our own in-house team. Our Webportal runs in parallel to a variety of carrier systems that we use, and has been developed to integrate and communicate where possible with these carrier systems. Our web portal is a fully-fledged web based solution which is used for the immediate, seamless and accurate commercial interactions with our freight forwarding customers, and our airline partners, offering the following: Sales Mobile access to CRM, as well as customer and carrier specific reporting during field sales meetings Instantaneous input of customer sales visit records whilst on the road Mobile interrogation of customer and carrier rates Seamless and standardised carrier spot rate requests wherever we are Accurately measured quote response times Professional delivery of customer quotes direct to their inbox Field sales’ Live-view of quotes and bookings whilst mobile Customer click-to-book capability directly from their inbox Quote feedback captured immediately based on customer entry Security The website is https secure and all traffic is encrypted The system structure allows permissions and user groups so that we can protect information based on user, location and carrier Password information is hashed so true passwords can only ever be known by the user, and are not stored readably in any of the back screens Operations and Administration Customer click-to-book capability directly from their inbox From moment quote is accepted, it is SOP for our team to make carrier booking within 15 minutes; automated traffic light system is linked to this IATA EDI connectivity between our systems and carrier systems Push notifications of spot-rate information to customers, based on converted FSU data Expedited exception handling as result of FSU filtration, results in improved customer service SLA management – performance reports specific to customer or carrier allowing us to comply with and/or implement SLA reporting of our partners Mawb stock control – we can allocate AWB stock to customers and run reports to immediately identify usage and unused stock per customer or per carrier Full suite of operational documents – system generated Hawb, Mawb, Airline Delivery and Collection Notes, Delivery Instructions, POD requests, etc. Reporting – operational, commercial and customer reports can be generated from the system Invoicing – full integration with SAGE for local invoicing, as well as with CASS for invoicing and amendments. About us HAE Group is a provider of services to the air cargo industry. We are active in four key areas of the industry and each activity is supported by our own software development team, centralised administration and a dedicated business process team Contact HAE Group Donington Court, Pegasus Business Park, Herald Way, Derby, DE74 2UZ +44 (0) 1332 853 258 info@haegroup.com © 2021 HAE Group. All Rights Reserved. Website by HAE Development Modern Slavery Statement