Residential EN Toggle Dropdown Sub Menu Residential Receive a parcel Receive a parcel from Belgium Receive a parcel from abroad Follow your parcel BarcodeHelp Barcode PostalCode PostalCode Download the My bpost app And manage all your parcels in one handy app Follow all your parcels, including those from other postal services Set your delivery preferences Choose whether you want to receive status reports for a parcel Discover all the functionalities My Delivery Preferences Choose where we can deliver your parcel Directly to a Pick-up Point Collect it on the day of delivery We deliver your parcels before 11:00 AM to the Pick-up Point or Parcel Locker of your choice. You can collect your parcel the same day. Ecological You can pick up your parcel the same day. This way, the postman doesn't have to visit you and you help reduce carbon emissions. Find a Pick-up Point Or First to your home If you are not at home, let us know where we can deliver it. In a safe place Choose your carport, garage or lean-to for example. To a neighbour Choose which neighbour or neighbours we can deliver your parcel to In a Pick-up Point Choose a Pick-up Point in your neighbourhood. You can collect your parcel the next day. Register Not home and you did not set up My Delivery Preferences? 1. You will receive a failed delivery notice indicating where your parcel is. It is not immediately available. You can collect your parcel at the indicated Pick-up Point from 11:00 the next workday. 2. You will receive an e-mail as soon as your parcel is in a Pick-up Point, and the status of your shipment will change on Track & Trace and in the My bpost app. 3. You or someone else can pick up your parcel after showing either: your failed delivery notice your confirmation e-mail your confirmation in the My bpost app If your parcel is not collected within 14 days, then it will be returned to the sender How to receive my parcel in... A Pick-up Point A Parcel Locker This way, you help reduce the CO2 emissions of your parcels Perhaps you still have one of these questions My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace. When will my national parcel be delivered within Belgium? I was notified that my parcel was delivered, but I didn't receive anything. What should I do? When can I follow my parcel with Track & Trace? How can I submit a complaint if my parcel is lost or damaged? All questions and answers about receiving a parcel Others also looked at Sending a parcel within Belgium My bpost app Receiving a parcel from abroad Search Menu Solution immédiate Send a parcel Receive a parcel Send a letter or card Download My bpost app Help Frequently asked questions Privacy General terms and conditions Cookies Site map Accessibility More eShop bpost bank Working at bpost bpost group Follow bpost via Copyright @ 2021 bpost bpost uses cookies to ensure that its websites and applications function properly, to improve the websites and applications and to offer you or to let third parties offer you advertisements that match your preferences. By clicking on the "Accept cookies" button, you consent to the fact that these cookies will be placed. To allow only certain cookies, you can click the "Cookie settings" link. If you continue to use the site without making a choice, only those cookies that are strictly necessary for the operation of the site or application will be used. Accept cookies