EN PARKING CAR HIRE DEPARTURES & ARRIVALS COMPANY CONTACT FRANKFURT HAHN GOOD TO KNOW Good to know Children traveling alone Before booking, you should find out more about this topic from the airline in question. You can find important information on the airline's website or contact your travel agent. Passengers with reduced mobility Frankfurt-Hahn Airport is an airport with short distances. The facilities are spread over 2 levels, all of which can be overcome via slightly inclined ramps and an elevator. Travel Planning If you are disabled or have limited mobility and need assistance at the airport, it is necessary to inform your airline of your needs at least 48 hours before departure. Ideally, please provide as much information as possible, both for your outward and return flight. This enables us to offer you exactly the support you need. We ask you to be at the airport 2 hours before the scheduled departure, but at least one hour before departure at the information desk. At home It is highly recommended that you familiarize yourself with the airline's terms and conditions for transporting mobility aids, medical equipment, etc. Getting to the airport Bus-Taxi The bus stops for the Frankfurt, Mainz, Saarbrücken and Luxembourg connections and the taxi stand are located directly in front of the terminal. The stops for all other connections are at the bus station, which is about 200 meters from the terminal. Please contact us on Tel. 06543-508827 if you need transportation to the terminal / bus station. Wheelchairs available in the terminal If you need a wheelchair temporarily for your stay, please inform our staff. For this purpose, the airport's own wheelchairs are available at the airport information. Seating Areas There are designated seating areas in the airport terminal for all passengers who need special assistance, in every check-in area, in every departure gate and in front of the arrivals areas in the public part of the terminal. Disabled toilets There are a number of handicapped accessible toilets in the terminal, which are clearly marked with appropriate pictograms. Security Checks The safety of our passengers is our top priority. It is very likely that wheelchair users will activate the metal detector arch, so that both the passenger and the wheelchair will then be checked by the security staff using a handheld probe. A search in the non-public area is possible at your request. The passenger security checks are the responsibility of the state of Rhineland-Palatinate and are carried out by a security company commissioned by the state. Guide dogs Before starting your journey, please make sure to check with your airline to find out whether and under what conditions it is permitted to bring assistance dogs on the plane. It is also extremely advisable to contact the relevant authorities in your destination country to find out whether there are special regulations for importing animals. Contact points The contact point at the airport is the information desk. Please inform the airport team there that you need support and whether you have booked this support in advance. From here on, you will be provided with the assistance you need. Our on-site employees are trained to provide you with assistance. Please do not hesitate to contact our team if you have any questions or need further help. After the arrival of your flight If you need help on your arrival, we will accompany you from the aircraft, via the arrival area, including passport control and baggage claim, to the point of your onward journey (pay machine, parking garage; bus stops). Check-in times Check-in times are different for each airline. Therefore, please inquire in advance about the regulations of your airline. Unfortunately, for organizational and security reasons, acceptance after the check-in has ended is no longer possible. Lost property If you have lost something at the airport, it is worth contacting our lost property office. The lost and found office is open Monday to Friday from 9 a.m. to 6 p.m. You can reach us by phone at 06543/509111 or by email at fundbuero@hahn-airport.de. For lost baggage, please dial the phone number. 06543/508010. Luggage Depending on the airline, there are different baggage regulations. The binding regulations can be found in the terms and conditions of your airline. The following applies to free hand baggage: Ryanair Customers with priority boarding: A small piece of hand baggage with a maximum size of 35 x 20 x 20 cm can be taken into the cabin free of charge and a second piece of baggage up to a maximum of 10 kg and no larger than 55 x 40 x 20 cm. Customers without priority boarding: Only a small piece of hand luggage (35 x 20 x 20 cm) can be taken on board free of charge. Wizz Air Customers with priority booking: One piece of hand luggage, maximum 10 kg, with a maximum size of 55 x 40 x 23 cm and another piece of hand luggage measuring 40 x 30 x 20 cm can be taken into the cabin free of charge. Customers without priority booking: One piece of hand luggage measuring 40 x 30 x 20 cm can be taken on board free of charge. Air Serbia One piece of hand luggage with a maximum weight of 8 kg can be taken into the cabin. The maximum dimensions for the piece of luggage are 40 x 23 x 55 cm. Import regulations for plants, fruits and vegetables Please note that you are not allowed to import any plants, flowers, seeds, fruits and vegetables without a plant health certificate when entering the European Union. Passport / Visa Inquire about the documents (identity card, passport, visa, etc.) you need before you start your journey. Please pay attention to both the regulations of your country of travel and the regulations of your airline. For flights to Morocco, a passport that is valid for at least 6 months from the date of travel is required. Please note: From now on, child entries in the parents' passport are invalid and no longer entitle the child to cross the border. From this day onwards, all children (from birth) must have their own travel document when traveling abroad. If you plan to travel abroad, the Federal Ministry of the Interior recommends that you apply for new travel documents for your children from their passport authority in good time. Safety regulations In order to ensure safety in air traffic, it is necessary to carry out the controls as smoothly as possible and as professionally as necessary. The following information gives you an overview of the required security measures. Since November 6, 2006, the following regulations apply to all EU member states for carrying liquids in hand luggage: Liquids such as gels, pastes, lotions, mixtures of liquids and solids as well as the contents of pressure containers such as toothpaste, hair gel, drinks, soups, syrup, perfume, shaving foam, aerosols and other items of similar consistency in hand luggage are limited to 100ml per individual container limited. These containers must fit into a transparent, resealable plastic bag (see below) with a maximum volume of 1 l and must be presented to the security checkpoints. The plastic bag (e.g. resealable freezer bag) must be completely closed. If you don't have any plastic bags on hand, you can buy one at the information desk in the terminal (50 cents). Exceptions to the restriction are possible if the liquid is required for medical or special dietary purposes during the trip. The same goes for baby food. In addition, all liquids purchased after the passenger checkpoints can be taken with you, provided the departure or transfer airport is located in the territory of the EU. Exceptions also apply to liquids purchased on board from EU airlines. Please refer to the information posters at the airport for further details. Information on the rules of fluids (233.02 Kb) View of plastic bags (185.26 Kb) Checked baggage / baggage Before your checked baggage (luggage) can be loaded onto an aircraft, it must be subject to an air security check. This happens after check-in. In individual cases, luggage must be opened. You will be called out by an aviation security assistant who will open the baggage in your presence. Boarding pass control Please have your boarding pass ready when you enter the security checkpoint, as it will be checked upon entry. Personal and hand luggage control Your person and hand luggage will be checked for prohibited items at the security checkpoint. To do this, place all of your luggage on the infeed belt of the X-ray machine. Please put: outer clothing, such as coats and jackets laptop without the corresponding bag small items such as coins, telephones, keys, etc. in the provided plastic tubs. To avoid unnecessary delays at the security check, we ask you to have the items to be deposited ready in front of the checkpoint. Passing through the archway probe takes place only after being requested to do so by the aviation security assistant. In the event of an alarm, a follow-up check of your person using a hand probe is necessary. You can then pick up your luggage again. If necessary, a follow-up inspection of your baggage may be necessary. To do this, please open your baggage so that the aviation security assistant can carry out the check. In individual cases, an additional inspection of objects can be carried out in a separate room. Hand luggage size Please note the maximum sizes and weights specified by your airline for hand luggage. Dimensions include handles, straps and straps, bags, rollers and other protruding parts, including any protruding parts of the contents of the luggage. For your safety: Never leave your luggage in the airport area without personal supervision (violations can result in legal consequences). Please note that sharp objects such as pocket knives, scissors, tools etc. may not be carried in hand luggage. This also applies to fishing rods, lines and hooks. Please stow such items in your large luggage. Note: Gas cartridges, flammable liquids, alcohol stoves, Zippo and other petrol lighters, etc. must not be transported. Terminal opening times The passenger terminal is open 24 hours a day. Animals Not every airline allows you to take animals with you. If you are planning to take an animal with you, you should therefore check with your airline in advance. Good to know Children travelling alone Passengers with reduced mobility Check in times Lost property Luggage Pasports/Visas Saftey regulations Terminal opening hours Animals Contact Imprint Company Frankfurt Hahn Airport Building 890, 55483 Hahn Airport Terminal Information Desk Tel. 0 65 43/50 91 13 Fax 0 65 43/50 80 01 Lost Property Tel. 0 65 43/50 91 11