Search Global · English Login Products Services Partners Blogs & Resources About us Careers Request a demo About us About Odigo Odigo – more than CCaaS solutions Odigo is a global leader in Contact Center as a Service (CCaaS) solutions. We help some of the world’s leading brands deliver memorable customer experiences (CX). Our vision for CCaaS solutions We develop technology and CCaaS solutions that empower organizations to enhance agent and customer experiences and enjoy real business benefits. For your company For your customers For your agents World-class contact center technology and cost-effective strategies that build loyalty and enhance brand reputation. A WORD FROM OUR LEADERSHIP TEAM We at Odigo are passionate about delivering robust CCaaS solutions; providing real advantages to our client’s communication strategies and enabling them to deliver customer experience that sets them apart from their competition. Dedicated to continuous innovation and ambitious technological advancements, we are global visionaries shaping the present and future of customer experience. Erwan Le Duff Chief Executive Officer Values that fuel our innovative CCaaS solutions Humanity, commitment and openness define who we are and shape the CCaaS solutions we develop and customize for you. Human Our user-friendly CCaaS solutions use AI-based automation so your team can focus on emphasizing the human touch and interacting with customers in a way that leads to satisfying outcomes. Committed As a partner, we support you from ‘build’ to ‘run’ stages, and beyond. Our experts help you achieve your digital transformation through customized training along with data-driven CCaaS solutions and strategies. Open As an open-minded CCaaS provider recognized for flexible and evolutive technology, we work with our partners – some of the world’s leading organizations – to ensure our solutions can be seamlessly integrated with your CX ecosystem. Odigo milestones 1986 The launch of Société du Journal Téléphoné (SJT), a company that would soon become the French leader in banking and institutional voice services, lays the foundation for a company dedicated to innovative technology and exceptional customer experience. 1998 SJT merges with two software companies and becomes Prosodie, a publicly listed company that launches an acquisition program in France and abroad. 2009 Prosodie provides over 80 speech recognition or natural language services and emerges as a European CX leader. 2011 Capgemini acquires Prosodie, becoming Prosodie-Capgemini. 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Odigo leadership team Erwan Le Duff Chief Executive Officer Vincent Lascoux Chief Operating Officer David Paulding Chief Sales Officer Thibaud Pietri Chief Product Officer Annaick Duwattez Chief People Officer Maylis Crouzat General Counsel Julien Garcia Chief Financial Officer Thomas Saint-Hilaire Chief Experience Officer Hervé Leroux Chief Marketing Officer Germain Piveteau VP Sales – France Dominique Toubin VP Channels & Alliances Javier Llosa Managing Director Spain Neil Titcomb Managing Director UKI Odigo Board Members René Bonvanie Independent Board Member Hervé Couturier Independent Board Member Damien de Bettignies Apax Partners Thomas de Villeneuve Apax Partners Corporate Social Responsibility (CSR) at Odigo As a community partner dedicated to sustainable and socially responsible policies, Odigo is committed to the United Nations’ Global Compact. Environment We always consider our impact on the environment and strive to minimize our carbon footprint. That is why we partner with Zayo for our infrastructure and data centers’ bandwidth needs, as their robust environmental policies improve energy efficiency, encourage conservation and diversify energy sources. Additionally, in order to assess our carbon footprint, we use the Ekotrip solution for our business travels. Sponsorship and contribution to charity programs The Odigo teams are passionate about dedicating time, energy and financial resources to charitable activities. We believe in the power of voice in all its forms. That’s why we are proud to sponsor NGOs like l’Association des donneurs de voix (ADV), which records and distributes audio books free of charge to people otherwise unable to access them. Its raison d’être deeply echoes our values of being human, committed and open, and is in tune with our DNA and our long experience of working with voice. Odigo Engagement Days is another way we put our values into practice; helping NGOs by sharing skills and supporting them and their beneficiaries with concrete actions like developing communication action plans and coaching. Creating positive impact for all our stakeholders For partners and clients, we commit to all applicable legal requirements and security measures and seek to serve as an inspiring example. For users of our solutions, we involve organizations, such as the British Royal National Institute of Blind People (RNIB) in the design process, to ensure that all agents benefit from our technology. For Odigo employees, we provide a supportive environment so they can enjoy fulfilling careers. For organizations we are part of, we advocate for sustainable growth that balances cutting-edge technology with humanity. For our industry, we develop open solutions that shape the present and future of customer experience. Contact center associations Odigo sponsors, participates and is a member of many local and international communities dedicated to customer experience. Our involvement in these communities represents an opportunity for Odigo’s CX experts to share, exchange and refine ideas and thought leadership for the benefit of our customers while contributing to the ongoing improvement of customer experience everywhere. Asociacion Espanola de Expertos en la Relacion con Clientes (AEERC) Association Française de la Relation Client (AFRC) Mobile Marketing Association France (MMAF) Call Centre Management Association Products Omnichannel Automation Routing Artificial Intelligence Engagement Performance & Optimization Cloud Platform User Experience Services IT integration Services CX Consulting Customer Success Odigo Academy Professional Services Contact Center Support Partners Find a partner Become a partner Blog & Resources Blogs Events Webinars Success Stories Use Cases CX Glossary About us About Odigo Awards & Recognition Newsroom Clients Careers Contact Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world. Contact us Request a demo contact.us@odigo.com Paris, France Social media LinkedIn Twitter Instagram YouTube Login Global · English Site map Privacy Policy Cookies Terms of Use Legal All rights reserved 2021 Odigo