AIR CARGO CONTAINERS AIR CARGO PALLETS AIR CARGO NETS / FCC ABOUT SUPPORT CONTACT CUSTOMER LOGIN Product Support Airlines know all too well the sizable financial investment it takes to build a ULD fleet, but many overlook the cost of maintaining and repairing those ULDs over their service life—which can often surpass the cost to acquire them. At Satco, we ask our customers to analyze the “Total Cost of Ownership” when considering our sales proposal. “Total Cost of Ownership” includes a host of factors, including purchase price, tare weight, cost and availability of spare parts, recyclability of materials used and reparability of the unit. Support Matters We are passionate about offering the very best products and customer service, which includes fair pricing, reliable deliveries, knowledgeable technical support and world-class repair capabilities: Spare Parts Order Desk We don’t believe in under-charging for a new ULD and then over-charging for the spare parts needed to repair it. We maintain fair pricing structures throughout our entire product line. Our spare parts prices are among the lowest in the industry, and our order desk is staffed by professionals who know Satco ULDs inside and out. They can provide prompt price and delivery quotes for any of the thousands of items we produce. Our inventories are computerized, so you are given the most accurate delivery estimates possible. Our goal is to provide quotes within one business day of request and to ship spares from stock within two weeks of receipt of order. Technical Support We are always available to answer your questions or concerns about any of our products. We think it’s crucial to keep lines of communication open and to solicit customer feedback. In fact, that feedback is one of the primary ways we improve our products and services, and help customers get the most out of our ULDs. Technical Publications Component Maintenance Manuals (CMMs) are provided for all Satco ULDs and are accessible to established customers via our website. CMMs contain descriptions, operations, inspection damage limits and repair procedures—as well as an illustrated parts catalog and parts list—for each ULD. Repair Stations We maintain, repair and improve the lifespan of the safest, lightest and most reliable ULDs in the world from our manufacturing facilities: L.A. REPAIR FACILITY (LAX) 145 Kansas Street El Segundo, CA 90245 310.322.2002 Tel 310.640.1370 Fax Repair Certificate No. O3IRO26X - Containers O22R635X - Nets MEMPHIS, TENNESSEE (MEM) 3090 Democrat Road Memphis, TN 38118 901.375.0017 Tel 901.375.4836 Fax Repair Certificate No. SH4R518M LOUISVILLE, KENTUCKY (SDF) 4501 Indian Trail Louisville , KY 40213 502.375.2701 Tel 502.366.1816 Fax Repair Certificate No. S87R087N INDIANAPOLIS, INDIANA (IND) 4221 South High School Road Indianapolis, IN 46241 317.856.0301 Tel 317.856.2803 Fax Repair Certificate No. S0TR614K LOVELAND, OHIO (CVG) 457 Wards Corner Road Loveland , OH 45140 513.707.6150 Tel 513.707.6151 Fax Repair Certificate No. CV2R916 CONTACT US CUSTOMER LOGIN © 2016 Satco Inc