Family VAT number Small and Medium Enterprises Big companies Customer Area Internet, Telephone and Sky Mobile Assistance Technology SWITCH TO FASTWEB Subscribing to the Fastweb Mobile offer is simple! Just go to one of the more than 800 points of sale scattered throughout the country. SWITCH TO FASTWEB MOBILE WHILE KEEPING MY OLD PHONE NUMBER Keeping your phone number, after deciding to switch to Fastweb, is extremely easy and brings you many exclusive benefits. Going to a Fastweb Point of Sale : to enter the world of Fastweb Mobile you can go to a Fastweb shop, choose the offer that best suits your needs and ask for your old number to be maintained (Mobile Number Portability). To do this you will need to fill in the following MNP application form . If the operations are successful, the offer will be activated within 24 hours. By calling 146 : by calling our toll-free number (active from both landlines and mobile phones) you will have the opportunity to speak with an operator who will guide you in choosing the most suitable offer for your needs and will give you the necessary support for the administrative part linked to your personal data. Through the Fastweb site : through the site you have the possibility to choose and subscribe to the offer you prefer. To continue with your old phone number when switching to Fastweb Mobile just click YES to the question "Do you already have a mobile number and do you want to keep it?" and fill in the appropriate spaces (NB: the serial number of the SIM is indicated on the back of the SIM itself). SIM ACTIVATION DOCUMENTATION If you subscribe to the offer through 146 or the website, you will be contacted in order to make an appointment for the delivery of the SIM, with relative documentation, and of the mobile phone (if you have associated one with the offer). Once the documents have been received, to activate the SIM it will be necessary to send a photocopy of your identity document and your tax code by fax to 02/36656489 or as an attachment to the email address mobile@fastweb.it . ACTIVATION OF THE OFFER Once your documentation has been received, the service will be activated within 48 hours. The expected times for the portability processes of your old number (MNP) are usually two business days from activation. TRANSFER OF RESIDUAL CREDIT If you have opted for a rechargeable Fastweb you can request the transfer of the remaining credit to the new SIM (any costs of the operation will be charged to you by your old operator). If, on the other hand, your choice was directed towards a subscription tariff plan, after making the request, the residual credit will be credited to your Fastweb invoice within the first billing cycle (any costs of the operation will be charged to you by your old operator). Do you prefer to subscribe by speaking directly with one of our operators? The service is free We will get back to you or call the 146 Do you want to subscribe at one of our stores? Discover the Fastweb stores closest to you About us Mail Verify activation Contact us Assistance Become a partner Web security Privacy and Transparency © Fastweb SpA 2017 - VAT number 12878470157 Follow Fastweb also on Mobile RSS