Shop insurance For customers For agents Log in Auto claims What to know about filing an auto claim File a claimTrack your claim Why file and manage your auto claims online? It’s fast, simple, and convenient. We'll walk you through to ensure every step along the way is captured, and you can make updates to the information you give us at any time. Then you can easily manage your claim and track its progress in your online account after you've filed. File 24/7 You can file your auto claim online at any time. Fast and convenient File online or through our mobile app. Track at your convenience Log in to track and manage your claim, whenever you like. Unsure if you should file? Get answers here. What to expect once you file your auto claim Once you file your claim, we’ll work with your Safeco agent to help you: Have your damage reviewed Get an estimate at a repair shop Schedule your repairs if your vehicle isn’t a total loss Manage your claim online, through completion You can begin filing your claim below, knowing that we’re available to help along the way at any time. File a claim File your auto claim through the Safeco mobile app Get the Safeco mobile app to file your auto claim from your device. You can also: Contact your agent Pay your bill View policy documents Much more Auto claims customer resources Want to know what the Safeco customer claims experience looks like, or have questions about your damage estimate? Check out the resources below for helpful information when filing, and what to expect once you begin the claims process. Auto claims customer experience Understanding your damage estimate and claim payment Get more answers to your claims questions below, or visit our frequently asked auto claims questions. Get Roadside Assistance How to file and manage auto glass claims How we help manage the estimation and repair process 1 Optional coverage. Roadside Assistance package includes towing to a qualified facility or location within 15 miles, delivery of fuel or fluid (costs of these items not included), and changing of flat tires only with Safeco’s insured’s inflated spare. May vary by state. 2 Availability varies by state. Claims Valet Service™ is available if your policy contains rental car reimbursement and you have a covered loss. Other restrictions and eligibility rules apply. 3 Guaranteed Repair Network not available in Rhode Island or Massachusetts. In these states we offer you our Superior Service Program (SSP), which is similar to the Guaranteed Repair Network. However, the estimate is completed by a Safeco Insurance appraiser. For more information, speak with your Safeco Insurance Claims Representative. Resources Log in Create your account Customer support Pay your bill Fraud alert Careers Insurance agents Find an agent Become an agent Agents in the community Languages EnglishEspañol Roadside assistance 1-877-762-3101 File a claim 1-800-332-3226 File your claim online Privacy policy | Security policy | Terms and conditions | Member rights | Underwriting companies | Producer compensation disclosure | Equal opportunity employer | Web accessibility policy | Site map © 2020 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116 Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.