imimobile is now part of Webex Learn more | About Cisco Products Solutions Resources Company Partners Contact Automotive Every interaction keeps customers moving Drive a seamless customer journey with proactive communications and automation. Talk to an expert Discover our CPaaS platform Automated test drive booking Showroom or service center locator Payment notifications AI-driven chatbots and self-service Share vehicle brochures Vehicle service reminders Build lasting customer relationships Marketing made easy Attract and engage new customers with targeted marketing campaigns across any messaging channel. Avoid enquiry abandonment with proactive alerts around available offers or finance deals. Personalized offers Offer personalized deals, discounts, and offers to customers. Integrate with CRM systems to leverage customer data and suggest relevant buying options. Trigger end-of-lease reminders for rental vehicles or renewal offers over customers’ preferred channels. Put customers in the driving seat Transform the test drive experience Automate test drive appointment bookings. Send proactive alerts with a response path using SMS, RCS, WhatsApp Business, and more. Choose available slots using time pickers, action buttons, and carousels. Provide assistance at all times Address customer enquiries instantly via voice, live chat, and AI chatbots. Provide real-time agent assistance to deliver a contextual customer experience. Recover missed sales opportunities by deflecting inbound calls to digital channels. Make customer interactions go further Proactive alerts Trigger proactive service reminders and post-service car collection alerts by integrating with existing systems. Engage and retain customers through the service lifecycle with first-service add-ons, service package information, and more. Customer feedback Enhance customer loyalty with feedback surveys following a vehicle service or a showroom visit. Encourage customers to respond by using two-way messaging channels. PRESS RELEASE imi mobile enables ŠKODA AUTO to use WhatsApp Business API for customer interactions Know how SKODA started using WhatsApp Business as a customer service channel to improve the experience for booking vehicle services. Read now Why imi mobile? Agile Build and modify customer journeys dynamically. Seamlessly combine online and offline journeys with a centralized communications platform. Integrated Have a unified view of all customer communications. Manage leads, sales, and post-sales customer journeys on a single platform. Personalized Use data from existing systems to build journeys unique to your customers. Suggest personalized offers and deals to drive customer engagement and increase revenue. “New channels such as WhatsApp Business offer endless possibilities for improving the purchase, post-sales support, and customer service journeys.” Santosh Iyer Vice-President, Sales & Marketing Mercedes-Benz India EGUIDE Enterprise CPaaS Buyer's Guide CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution. Discover more Want to learn more? Press release imimobile launches WhatsApp Business for Mercedes-Benz Read now Blog What is Google's Business Messages and how to get started? Read now Download Conversational Messaging eGuide Download Drive superior customer journeys with us Discover our CPaaS platform Talk to an expert Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}