CALL NOW Moving FAQ - Ask us anything Quick answers to all of your moving and storage questions. Your stress-free move starts with a Free Quote GENERAL Why should I use FlatRate? Is FlatRate licensed? What are the best days of the week to move? How far in advance should I schedule my move? Do you move pianos? Can you move me cross country or to another country? Can weather affect my move? PRICING What is flat rate pricing? Instead of charging an uncertainty-filled hourly rate, our flat rate gives you a real price upfront. Our pricing is custom-made for your move and avoids any backend fees and surprise costs, including all labor and travel expenses like fuel costs, tolls and truck depreciation. FlatRate has a 99.6% price accuracy, guaranteeing that the estimate you get during your free consultation will be the final price of your move. How much do movers cost? How many hours are included in the flat rate? Does FlatRate include boxes and packing in the moving price? Do you charge for wardrobe boxes? Do you charge for stairs? Is there tax on the move? How accurate is the moving estimate? What are the available payment methods? When will I get charged for the move? PROTECTION & INSURANCE Do you offer coverage for my items? When will you send my Certificate of Insurance? Do you shrink wrap upholstered furniture? Should I empty out my dresser drawers? Can I ship jewelry and important documents along with other items? I want to do some packing before the movers arrive. What should I take care of? Will you move my plants? Are there any items you can not move? DURING & AFTER THE MOVE Do I get a refund if fewer items are moved on my move day? Will the movers take any extra items I have? How much tip should I allocate? How big is your truck? Who can I call during the move if any issues? I have damaged items. Who can I call? Will the movers uninstall my AC unit? What about electronics like TVs? What happens if you get a parking ticket during my move? How will the movers know what items to take and what to leave behind? Can the movers arrange the furniture in my new home? Do the movers take time off for lunch? Can I pack liquids? Should I pack food? LOCAL MOVES How many movers will you be sending? Do I have to be with the movers during the move? If I move to storage, do I have to be with the movers? Does FlatRate take care of the parking permits? LONG DISTANCE MOVES Do you call before delivery? Can I have someone there for delivery? Can I choose a day within the delivery window that works best for me to receive my delivery? What happens if you deliver outside my delivery window? How long does it generally take for my items to arrive? INTERNATIONAL MOVES How does customs clearance and documentation work? How long does it generally take for my items to arrive? What is a delivery window? Don't see your questions answered here? Contact us by calling (212)988-9292 or emailing us at info@flatrate.com. Proudly Moving New York Los Angeles San Francisco Miami Washington DC London New Jersey Orlando Bronx MOVING Local Moving Long Distance International White Glove Commercial Office Military Relocation Services Storage Moving & Delivery Furniture Only Box Store LOCATIONS NYC Headquarters Los Angeles San Francisco Miami Washington DC London New Jersey Orlando Bronx STORAGE NYC Storage New Jersey Self Storage Los Angeles San Francisco Miami Washington DC Storage Units BOX STORE Shop Online Moving Boxes Moving Kits Packing Supplies SERVICES Packing Services Box Delivery Carpentry TV & Audio Installation Piano Movers Art & Antiques Cross-Country Express Upcycle COMPANY The FlatRate Formula The Perfect Mover Our Fleet Safety Valuation Coverage Photo Gallery Community News Press Licenses & Credentials RESOURCES The FlatRate App Professional Referrals Loyalty Club How to Pack Planning For Move Day FAQ’s Reviews Customer Service Contact Us Careers Complaints & Claims BLOG Frequently Asked Questions (FAQ) How-To Long Distance Moving Moving Expenses Storage Move Planning Piano FLAT RATE MOVERS, LTD. US DOT # 488466 FlatRate Moving® is a registered trademark of Flat Rate Movers, Ltd. in the United States and other countries. © 2021 FlatRate Moving. 936 Broadway, New York, NY 10010 All rights reserved.Privacy Policy Website Accessibility Policy