Menu Cookie Policy and Terms and Conditions of Use Cookie Policy Cookie statement This website (eriks.co.uk) uses cookies. A cookie is a small text file that we send to your internet browser so that we are able to recognise your browser when you return. Cookies can collect data on the use of the Website such as which pages are visited and the duration of a user session. When you use the Website, the cookie sends data to ERIKS. ERIKS does not retain a cookie longer than necessary We use session cookies and permanent cookies: A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted. A permanent cookie enables the Website to recognize you at a subsequent visit. ERIKS stores cookies that are essential in providing the functionalities of the Website. If you do not wish to receive any cookies at all, you may set your browser to refuse cookies all together. Please note that in that case you may no longer be able to use all the functionalities of the Website. Non-strictly necessary cookies Only if you have given prior consent, ERIKS places cookies that are not strictly necessary for providing the functionalities of the Website. Through such non-strictly necessary cookies we collect information about your use of the Website and remember your preferences. Examples of collected information are which pages are visited and the length of a user session. Through these cookies we aim to improve your user experience of our Website. If you do not consent to cookie being placed, these cookies will be blocked. Please see below a summary the non-strictly necessary cookies that ERIKS uses. Provider(s) (Name) Target (category) cookie(s) Retention period Hubspot __hssc This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 Minutes HubSpot __hstc The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years from set/update Hubspot __hssrc This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 Minutes Hubspot _hsfirstvisit This Cookie is to help with optimisation of Analytical data for Hubspot. 2 years from set/update Hubspot hubspotutk This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years from set/update Hubspot _cfduid Cloud Flare cookie set by Hubspot to maintain security of information 1 Session Hubspot __hluid Hubspot Analytics Targeting Cookie 1 year from Set/Update Hubspot _ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 2 years from set/update Hubspot cookieverified Facilitate ERIKS’s promotional and marketing strategies. 2 years from set/update Hubspot csrf.api Facilitate ERIKS’s promotional and marketing strategies. 2 years from set/update Hubspot csrf.app Facilitate ERIKS’s promotional and marketing strategies. 2 years from set/update Hubspot hubspotapi-csrf Facilitate ERIKS’s promotional and marketing strategies. 2 years from set/update Hubspot hubspotapi-prefs Facilitate ERIKS’s promotional and marketing strategies. 2 years from set/update Hubspot prefs Facilitate ERIKS’s promotional and marketing strategies. 2 years from set/update Hubspot Scripts _cfduid Used to speed up page load times 1 Session ERIKS.co.uk recent-searches This cookie is set to enable you to returen to a previous serch quickly and easily 1 month from set/update ERIKS.co.uk x-read This cookie is set to determain which articles you have read and allows us to show you them instead of having to search the site for them. 1 month from set/update ERIKS.co.uk session storage Is set for ease of use of the website and is purely used for user friendliness. 1 Session Google Analytics _ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 2 years from set/update Google Analytics _gat_UA-25876365-1 This cookie does not store any user information, it's just used to limit the number of requests that have to be made to doubleclick.net. 10 Minutes Google Analytics _gid It stores and updates a unique value for each page visited in Google Analytics 10 Minutes Hot Jar _hjIncludedInSample This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. 1 year from Set/Update Hot Jar session storage This is session data which is recorded for the HotJar tool, making it more efficient. 1 session ERIKS will use Google Analytics' cookies. Google Analytics is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies only to analyze the usage of the Website by Users. Google uses aggregated statistical data to give ERIKS an insight in the way Users use the Website. ERIKS has concluded a data processing agreement with Google to ensure proper protection of your personal data. ERIKS does not make use of any other Google services related to Google Analytics. To the extent allowed by the Google Analytics functionalities, ERIKS has opted out from sharing your information with Google. Google will remove the last three digits of your IP address. Google may only provide the aforementioned data to third parties if Google is required to do so by law, or to the extent third parties processing these data on behalf of Google. You can find more information on Google Analytics here. Terms and Conditions of Use This website (eriks.co.uk) and its contents are property of and managed by ERIKS Industrial Services UK & Ireland Head Office, Xpanse 120, Seven Stars Road, Oldbury, West Midlands, B69 4JR. Applicability These terms and conditions of use (Terms of Use) apply to your visit to and your use of this Website, as well as to all information, recommendations and/or services provided to you on or through this website (Information). By accessing or using this website, you agree to the applicability of our Terms and Conditions. ERIKS notes that these Terms and Conditions may be changed over time. Users of the website are advised to regularly read the Terms and Conditions for possible changes. These Terms and Conditions were last changed on 14 October 2021. Information and Liability The Information is for general information purposes only and does not constitute advice. ERIKS will reasonably keep the Information on this Website and its contents correct and up to date but does not guarantee that the Website and/or the Information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate. ERIKS shall not be liable for any damages resulting from the use of (or inability to use) the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website, unless such damage is the result of any wilful misconduct or from gross negligence on the part of ERIKS. ERIKS shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses. Linked Sites This website may provide links to external third party internet sites. ERIKS shall not be liable for the use or the content of internet sites that link to this site or which are linked from it. Our Cookie Policy and Privacy Statement does not apply to any collection and processing of your personal data on or through such third party external sites. Privacy and Cookie Notice ERIKS collects and processes the personal data of the visitors of the Website according to the Cookie Policy and Privacy Statement. Intellectual Property Unless otherwise indicated, all rights to this website and the Information, including copyrights and other intellectual property rights, are owned by ERIKS. Users are permitted to read the Website and the Information and make copies for their own personal use, for example by printing or storing it. All other use of the Website or the Information, for example the storage or reproduction of (a part of) the website of ERIKS in any external internet site or the creation of links, hypertext links or deeplinks between de Website of ERIKS and any other internet site, is prohibited without the express written consent of ERIKS. Unsolicited Ideas In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to ERIKS by e-mail or otherwise, ERIKS shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and ERIKS shall not be bound by any confidentiality obligation in respect of such Materials. You hereby indemnify and hold ERIKS harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by ERIKS as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party. Severability If these Terms of Use are or become partially void, the parties will continue to be bound by the remainder of the same. The parties shall replace the void part by provisions that are valid and have legal effect that correspond with those of the void part as much as possible, taking into account the content and the purpose of these Terms of Use. Applicable Law and Jurisdiction These Terms of Use shall be exclusively governed by the law of England and Wales. All disputes arising in connection with these Terms of Use, including disputes concerning the existence and validity thereof, shall be resolved by the competent courts of United Kingdom. If you have any complaints about products or services provided via this Website, you can contact us at marketing@eriks.co.uk. If we are unable to resolve your complaint, you have the right to refer the dispute to the European Union Online Dispute Resolution platform at https://ec.europa.eu/odr. If you decide to use this platform, please use the following e-mail address of ERIKS marketing@eriks.co.uk. Privacy Policy (219.37KB) How to Contact ERIKS Get in Touch For all general enquiries use the Enquire Online form - we'll connect you with the best member of our team for your query. Alternatively, look up your local service centre... Enquire Online Find your local Service Centre Got a Technical Question? We are proud to boast a strong team of technical specialists in each of our product and service areas. If you have a technical question a member of our team would be happy to help. Contact a Technical Specialist Share Your Thoughts At ERIKS we strive to deliver the best quality service and products. As part of this goal we encourage customers to submit feedback on their experiences so we can resolve any issues and concerns. 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