Afni, Inc. What We Do: Customer Solutions Customer Care & Loyalty CHANNEL STRATEGIES CUSTOMER LIFECYCLE SOLUTIONS FEATURED SOLUTIONS What We Do → Customer Lifecycle Solutions → Customer Care & Loyalty Delight Customers with Exceptional Care and Give Them Reasons to Stay We resolve customers' inquiries quickly and accurately. Our contact center teams engage in genuine conversations and build relationships, one contact at a time. As a result, more customers will choose and recommend your brands. Our care, loyalty, and retention programs keep your brands and products in customers' minds. We strategically reach customers when they are most likely to defect, to secure loyalties for a lifetime. Our ability to deliver high first-contact resolution results and impressive net promoter scores help our client partners protect brand equity and gain a cost effective, competitive advantage. For example, we delivered $15 million of at-risk policyholder value in less than one year, on behalf of an insurance industry client, by implementing an inbound retention program with licensed agents. How We Help Customer care Billing & payments At-risk retention Save-the-sale Account status Account maintenance Product & technical support Service dispatch Fraud verification Web navigation Connect with Afni Getting started with an Afni solution is easy. Get in touch and let's talk. CONNECT WITH US “Afni is my business partner. It is their smart business approach that positions Afni for continued growth for many years to come. Don't just take my word for it – go visit one of their sites and prove it to yourself.” Client Since 2014 Communications & Cable Industry FEATURED First Party Consumer Collections: Digital Engagement When past due customers visit your website, we’re there to invite them to chat with us, so they can get their accounts paid. Discover More Inbound Insurance Subrogation Are you an insurance carrier looking for ways to efficiently manage subrogation claims from other carriers? Afni can make it easier. Learn More HOME ABOUT WHAT WE DO INDUSTRY EXPERTISE NEWS AND RESOURCES linkedin twitter Google+ © 2021 Afni, Inc. All Rights Reserved. Privacy Policy Environmental Responsibility Policies Careers Contact Us