For the home For business and public sector For global business Coronavirus English My Account Menu LEGAL Cookies More about cookies on BT websites A "cookie" is a text file containing a small amount of information which a server downloads to your personal computer (PC) or mobile when you visit a website. The next time you visit that website or any other website, your PC checks to see if it has a cookie that the website recognises. If it has such a cookie, it communicates with the website and enables the website to read the information held in that cookie. Want to update your cookie settings? Cookie Preferences Last updated 21 Sep 2018 We've developed an online tool to help you manage the cookies we use on the primary Globalservices.BT.com website. To use the tool, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings. We only read or write cookies for the preference level you set. Cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings We use a cookie to remember your preferences. This has a couple of consequences If you delete all your cookies you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again. Please be aware that pre-existing cookies from our site can only be removed manually using your browser controls. The tool that we have provided will only manage which cookies are dropped from the point that the tool settings are changed. Please consult the help function of your browser for details of how to manually delete pre-existing cookies. My Account users By agreeing to the Terms and Conditions laid out within the My Account login process, My Account users will be accepting the creation of the relevant My Account cookies listed below. These cookies are needed to ensure the large number of back end systems connected to My Account will function correctly and provide the appropriate services a user has signed in to use. Accepting these Terms and Conditions does not change the initial Cookie settings you may have chosen when using our primary Globalservices.BT.com website outside of the My Account portal. The cookies used on Globalservices.BT.com are based on the International Chamber of Commerce guide for cookie categories: Strictly necessary Performance Functionality Targeting For more information about cookies see the further reading below. Strictly necessary 'Strictly Necessary' cookies let you to move around the BTGS website and interact with pages on the website. In the My Account area of the BTGS website they will let you interact with the many backend services and maintain your user’s details across these multiple services. Without them the websites and back end functionality of services you wish to use will not work at all. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. We use these Strictly Necessary cookies to... Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session Identify you as being logged in to the My Account Portal Ensure all MyAccount back end systems function correctly Make sure you connect to the correct pages on our website when we make any changes to the way the website works. Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to... Gather information that could be used to advertise products or services to you Remember your preferences or username beyond your current visit. Accepting these cookies is a condition of using the BTGS website and must be agreed to as part of the Terms and Conditions of using the My Account Portal. If you remove or prevent these cookies yourselves then we cannot predict how our website and Portals will perform during your visit. Here is a list of the cookies we have defined as 'strictly necessary'. BTGS website Cookies JSESSIONID, gs_targeting_cookie, gs_functional_cookie, gs_cookie_level, gs_lang_code, gs_visit ACTIVITY, APISID, GEUP, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC, __ar_v4 ,__utma, __utmc, __utmz _ga, _jsuid, _referrer_og, ajs_anonymous_id, ajs_group_id ,ajs_user_id, dkv, enabledapps. uploader, km_ai, km_lv, km_uq, kvcd Additional Cookies used by My Account app107_HEADER_HASH, app12_HEADER_HASH, app12_JROUTE, app12_JSESSIONID, app92_HEADER_HASH, app97_ASPSESSIONIDxxxxxxxx, app97_HEADER_HASH, app92_JROUTE, app92_JSESSIONID, arsys, ARPT, ASPSESSIONIDxxxxxxxx, ASP.NET_SessionId, BTACAXE, btcom.isLoggedIn, BVSM_ID, EIN, FORMCRED, GenieUserCookie, GSPortalLogin, GVSEC.EMPLID, GVSessionID, IncidentDetail, IVSI, JROUTE, JSESSIONID_DASHBOARD, JSESSIONID_btgsosfportal, KID, LWSSO, mode, pagesize, Password, plloginoccured, Role cookie, serverHost, serverPort, sessionid, SMIDENTITY, SMSESSION, SMTRYNO, SMUSRMSG, SM_AUTHREJECT, SSO_USERNAME_HASH, STICKY, Tablexxxxxx, uim.secctx.1/2, USERNAME, Username, usernameCookie, VOSSusmAuth, ys-cwcNavPanel, ys-LDxxxxxx, _SID_, _SN Back to top Performance 'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you - all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our content is. We use performance cookies to... Provide statistics to BT on how our website and portals are used See how effective our promotions are (we don't use this information to target adverts to you when you visit other websites) Help us improve the website by measuring any errors that occur Test different designs of our website. Cookies we have defined as 'Performance' cookies will NOT be used to... Gather information that could be used to advertise products or services to you on other websites Remember your preferences or username beyond your current visit Target adverts to you on any other website. In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above. Using our site indicates that you accept the use of 'Performance' cookies. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you. Here is a list of the cookies we have defined as 'Performance'. Name of Cookie Function BTGS website Cookies s_cc s_pn s_nr s_sq s_evar40 s_evar14 s_vi_ix7Fblxxlgdijg 3rd Party cookie used to provide anonymised statistical information to BT. Applies to all following cookies ACTIVITY, APISID, GEUP, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC, __ar_v4 ,__utma, __utmc, __utmz _ga, _jsuid, _referrer_og, ajs_anonymous_id, ajs_group_id ,ajs_user_id, dkv, enabledapps.uploader, km_ai, km_lv, km_uq, kvc YouTube MBOX Adobe Target guest_id, twll, k, _twitter_sess, original_referer, external_referer Twitter Additional cookies used by My Account No additional ones used Back to top Functionality 'Functionality' cookies are used to provide services or to remember settings to improve your visit. They: Remember settings you've applied such as language/country preferences Remember if we've already asked you if you want to fill in a survey Allows us to offer you support using Live Chat sessions Indicate you are logged in to My Account portals Share information with selected BT Partners who help us deliver specific website services. Cookies defined as 'Functionality' will not be used to... Target you with adverts on other websites Some of these cookies are managed for us by third parties - where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above. You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service. For example: if you decide to block or delete these cookies you will not be able to save your chosen language/country setting and will have to adjust it on every subsequent visit to the BTGS website. Here is a list of the cookies we have defined as 'Functionality'. Name of Cookie Function BTGS website Cookies GSP_header_searchterms Gets the search term of users search. gs_sector_tag Used for user preference sector tag. gs_videoid Gets youtube video id. gs_videoname Get youtube video name.. supersite_session_string_languageId This is the language cookie which retains user preference. If this is removed the user will go to default locale (UK - EN) supersite_session_string_language This is the language cookie which retains user preference. If this is removed the user will go to default locale (UK - EN) supersite_session_string_locationKey This is the country cookie which retains user preference. If this is removed the user will go to default locale (UK - EN) supersite_session_string_countryCode This is the country cookie which retains user preference. If this is removed the user will go to default locale (UK - EN) Additional cookies for My Account acwebPwd This cookie contains password info. acwebPwd.Domain This cookie assigns domain ".bt.com" for the above. acwebUserId This cookie contains username info. acwebUserId.Domain This cookie contains domain .bt.com for the above ChartClass_"" & request(""Freq"") & ""_"" & request(""Report"") This cookie (dynamic) gets the last selected chart class back from the cookie Chart3D_"" & request(""Freq"") & ""_"" & request(""Report"") This cookie (dynamic) gets thelast state back from the cookie companyName user profile information CustId This cookie contains paddedID info. CustId.Domain This cookie assigns domain ".bt.com" for the above. CWCweb Maintain user web session data ErrorList To collect the errors/exceptions occurred at application level and store it. So that this can be displayed onto the common Error page to the user in a customized way firstName User profile information IV-SSO-cookie-timeout Identifies the user lang User's language language Used to record the preferred language for the logged on user. langue ThirdParty: FCK editor language lastaccesssystem Stores the system ID for time out popup lastaccesstime Stores the time of the last click of the portal lastaccesstime2 Stores the time of the second last click of the portal lastaccesstime_old Stores the time of the second last click of the portal lastName User profile information PageFrom To store the From Page URL, so that a user can be easily navigate to the previous page by clicking the Back button Pprsearchreport Used to store the last report system searched in PPR Pprsearchvalue Used to store the last search string searched for in PPR PPR_DefaultDate_xx For each report in PPR (xx relates to a number that relates to a report in PPR) stores the last date selected PPR_FilterGroup Used to store the last Filter Group selected in PPR PPR_Report_Shading_xx Used to store whether shading is required PPR_OVQ Contains Installation country name, Search date range, and The CCM name Prof This cookie contains profile info. Request.QueryString("name") This cookie (dynamic) is used to store the record count. searchProf This cookie contains search profile info. Siren Get selected Siren name from cookie supersite_locale_details country / language preference telNo User profile information userEmail User profile information userId User profile information WebFX Every time a page refreshes, there is no need to generate the tree structure again. Also, It remembers the tree node a user was into (ex: MPLS>Provide>ROM/CCM>DSL-IDD) ("FlashGBS")("GVWebID") Login and Validation ("FlashGBS")("SecurityRole") Security, Login and Validation ("FlashGBS_FlashPackage")("TimeZone") User time zone ("GVSEC")("WEBID") Login and Validation Back to top Targeting 'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website. We use 'Targeting' cookies to... Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites. Provide advertising agencies with information on your visit, so that they can present you with adverts that you may be interested in when you return to our website or visit other third party websites. Deliver content and marketing communications tailored to your interests based on information from your visit. You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies. Here is a list of the cookies we have defined as 'Targeting'. Company Function BTGS website Cookies Eloqua Eloqua- The Eloqua marketing platform collects anonymous web visit information and where possible will tie this information to known identifiable contacts within the BT’s Global unit customer database, where permission has been given. The following information is captured against anonymous and known website visitors: • Date and time of visit(s) • IP Address information • Web browser information • Clicks from BT marketing emails • BT form submissions. Further information about Eloqua, its privacy policy and cookies are available here: http://www.oracle.com/us/legal/privacy/privacy-policy/index.html and you can also manually opt-out here http://www.eloqua.com/trust/privacy-policy/opt-status.html Encore Programmatic uuid (or uuidc): MediaMath uses this cookie to identify a unique visitor. It contains a unique, pseudonymous browser identifier. It does not contain information that is reasonably linkable to an identifiable person such as a real name, email, phone number, government identifier, or financial account number. mt_misc MediaMath: uses this cookie to hold attributes about the browser for fraud prevention and other technical optimizations. mt_mop: MediaMath uses this cookie to synchronize the visitor ID with a limited number of trusted exchanges/SSPs and data partners. bs_mop,bs_mop_u3s: MediaMath uses these cookies for advertisers that intend to buy ads on certain supply sources. They contain an Advertiser ID and timeout information. opt-out: MediaMath uses this cookie to record and maintain consumer opt-out choices. LinkedIn Insight Tag More information on Cookies used by LinkedIn: https://www.linkedin.com/legal/cookie-table Google More information on Cookies used by Google : https://policies.google.com/technologies/types Cookies for My Account None used Back to top Further reading Information about cookies Useful information about managing cookies and browser settings can be found at: http://www.allaboutcookies.org or similar sites such http://www.abine.com Internet Advertising Bureau A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu International Chamber of Commerce United Kingdom Information on the ICC (UK) UK cookie guide can be found on the ICC website section: http://www.international-chamber.co.uk/our-expertise/digitaleconomy For the home For business and public sector For global business BT Group Legal disclaimer Regulatory and legal statements Privacy policy Cookies Accessibility Contact us Careers Sitemap © BT 2021