520-750-0002 PO Box 5003 Tucson, AZ 85703 Security Tech Support in Tucson Home Security Tech Support in Tucson Customer Service Satisfaction is our Primary Goal We strive to provide the best technical support for your needs. We have created this web site to help provide you with a source of information for system operation, maintaining your security system, and for receiving our dedicated support in helping you. Most problems can be solved using the information on these Tech Support pages. There are several categories of information on these pages. If you need help after you have reviewed the information provided within these pages, please call our Client Services / Tech Support Hotline. Tech support Intro / FAQ’s System Manuals and False Alarm Causes Tech Support / 24 Monitoring / Service / Emergency Service Tips on using your system The importance of Cellular Communication Contact phone numbers / mailing address: Client Services / Tech Hotline / Service Scheduling: (520) 750-0002 – main office number The number 319-1775 is no longer active due to the service provider’s technical error. We will gladly provide assistance at our main office number – 750-0002. Tech support hours (non-emergency assistance over the phone) are 8 a.m. to 4 p.m. weekdays. Office hours are 9 a.m. to 3 p.m. weekdays. Monitoring Facility / Emergency Dispatch Personnel: (520) 318-3719 New systems, system upgrades new services, referrals, accounting, technical support, service scheduling, etc. Business Office: (520) 750-0002. Please call 750-0002 for scheduling service Please call our 24 Hour Monitoring Facility (318-3719) for emergency, dispatch / response, and alarm activation / monitoring service. Updating or making changes to your account information / contacts Fax: (520) 322-9730 Any account information changes MUST be faxed / mailed (in writing). Please include name, address, phone number, date, signature and pre-arranged password / clearing word code used to confirm your identity, for your account (required). Account info sent without ALL requested information provided will not be accepted. Please fax or mail changes, to be received a minimum of 3 business days in advance of change requested). Mailing Address: Elite Security, P.O. Box 5003, Tucson, AZ 85703 The 5 most asked questions: Can your monitoring facility tell when my phone line is cut by burglars or missing, and will you receive my alarm activation if it is cut or missing? We noticed a trouble condition on the keypad due to fail to communicate or ``FC`` ? My keypad is beeping, there is a yellow trouble light on my keypad, my keypad displays `` not ready``, ``service``, ``check``, or ``FC``. I can't arm (or disarm) my system. My security system has a problem communicating, after my phone company recently worked on my phone lines... or .... we recently switched phone service providers (cable, VoIP - internet, etc.) PO Box 5003, Tucson, AZ 85703 - 520-750-0002 Home About US Systems System Design Monitoring Services Blog Quote Request Client Login Contact Tech Support Manuals & Alarms Technical Services System Usage Tips Life Changing Experience Sitemap Copyright 2021 Elite Security Group | Powered by Sparklight Advertising