Our Loans About Us Nova Blog Help Existing Customers Apply Login We're incredibly busy at the moment, so if you have an inquiry about the status of your complaint, bear with us and know that once we have an update we'll be in touch. Please be assured our teams are working hard to respond to and resolve all outstanding complaints in the order they were received. If you have any questions, please direct them to hello@amigoloans.co.uk You can find further information regarding Amigo's potential scheme of arrangement here. OK Home Complaints Complaints - we're here to help We’re sorry to hear you may be unhappy with our service but we understand life can’t always be plain sailing. We’ve put together a few of the more common issues below and hope we may be able to help. Concerned that we have lent to you irresponsibly? Unhappy that we can’t reduce your payments or offer flexibility? Unhappy with our contact? Believe that we have taken a payment incorrectly? Unhappy your application has been declined? Concerned about your responsibility as guarantor? Received a letter regarding fraud? How long until I get an answer to my complaint? Concerned about the interest on your loan? Something else? Follow us Navigation Community Legal Opening hours: Monday to Thursday: 9:00 - 18:00 Friday: 9:00 - 17:00 Saturday: 9:00 - 13:00 Representative 49.9% APR (variable) Amigo offers loans from £2,000 - £10,000 over terms between 12 and 60 months, with a maximum APR of 49.9%. Amigo Loans Ltd Authorised and regulated by the Financial Conduct Authority. Registered in the UK, number 4841153. Registered Office: Nova Building, 118-128 Commercial Road, Bournemouth, BH2 5LT. Registered with the Information Commissioners Office Z8738456. Financial Conduct Authority Permission Number 708284. VAT Number 290 5939 69. We use cookies to make sure you have the best online experience. Our essential cookies help make this website run smoothly and are for your protection. To help give you a more personalised experience and access to features, we use optional cookie. We'll never use these without your consent. You can view our Cookie Policy or customise your cookies below. Accept all cookies Customise cookies