MEET AN ADVISOR YOUR CUSTOMER AREA Know us Shareholders Heritage Engineering Recruitment Individuals Companies Sportsmen Chartered Accountants ReceptionMediation MEDIATION In the event of an unsatisfactory response from the Customer Complaints Department or if there is no response within 2 months, you have another amicable and free remedy: Mediation. To have recourse to the service of a mediator, you must justify having tried beforehand to resolve your dispute by a complaint addressed directly to the UFF group. • The Mediator of the Autorité des Marchés Financiers (AMF) The Mediator of the Autorité des Marchés Financiers is the public consumer mediator with jurisdiction in financial matters. The Mediator of the Autorité des Marchés Financiers can be contacted free of charge by any client, natural person or legal person, for any dispute of an individual nature, relating to financial instruments, investment services, employee savings, transfer and execution of stock market orders and the keeping of securities account or PEA (but it is not competent in banking, tax and insurance matters). The contact details of the AMF Mediator are as follows: - by mail : Mrs Marielle Cohen-Branche Mediator Financial Markets Authority 17, place de la Bourse - 75082 Paris cedex 02 - or by electronic form downloadable from the AMF website: www.amf-france.org> The mediator The AMF mediation charter is available via this link • The Mediator at the French Banking Federation (FBF) The UFF group has chosen to join the Mediation service of the French Banking Federation. The Mediator of the FBF can be contacted free of charge for any dispute relating to the marketing of insurance contracts directly related to a banking product or service distributed by the UFF group or to the services provided in terms of banking operations (account management and credit operations). It is not competent for disputes over insurance contracts falling within a field other than their marketing. He is responsible for disputes between the UFF group and a client who is a natural person, not acting for professional needs. The contact details of the Mediator of the French Banking Federation are as follows: - By letter : Mr. Mediator at the FBF CS 151 - 75422 PARIS CEDEX 09 - or directly on the mediator's website: www.lemediateur.fbf.fr The mediation charter is available via this link . Share An advisor at your service to defend your interests CONTACT US The # GenerationY opts for #phygital in terms of #heritage management. #UFF study x @IfopOpinion >>… https://t.co/B96HXtGuKa Sitemap Lexicon Legal Notice UFF approvals Mediation Contact Complaints management Deposit Guarantee Fund Contact us from 9 a.m. to 6 p.m. at