IBM® My IBM Site navigation Supply Chain Products Solutions Learn Order management software and solutions Deliver on more customer promises A better view of inventory Get the demo Europe & MEA Supply Chain Academy, free on-demand digital event Join us for eight sessions on-demand at our EMEA Supply Chain Academy around how to reinvent the way you manage your supply chain. We bring together solution engineers, a senior IDC analyst, leading consultants and industry subject matter experts to discuss the real-life examples and use cases, as well as the technology, processes, solutions and best practices to address the unique issues you are facing today. Find out more Register on-demand JOANN Stores quickly pivots its supply chain to handle skyrocketing online orders during COVID-19. Find out how. Watch the video (02:19) Overview Getting your customers what they need has never been more challenging. But it is possible to manage through complexity and preserve business continuity, while leaning in to cost optimization. IBM clients have reduced shipping costs by 7-8% using our order and inventory management applications. With these apps, you can track orders from inception to delivery, manage processes and data throughout the order lifecycle, and get real-time visibility into every order across all channels. Learn what every B2B company needs to know Learn how inventory visibility impacts the customer experience Order Management Software Webinars Build resilience in your Supply Chain in the new normal Watch our webinar where our experts will share their perspectives on the path to recovery from the COVID-19 pandemic. The webinar focuses on adapting to changes in consumer behaviour and building supply chain resilience. Watch the webinar Inventory Visibility – Have full control to deliver the perfect order Hear from Roger Needham, Senior Supply Chain Consultant, IBM Sterling, about the value of IBM Sterling Inventory Visibility and what it can do for you. Watch the webinar Benefits Real-time visibility and control of orders Combine multichannel order aggregation, inventory and delivery visibility, and service availability into a single platform — for true omnichannel order fulfillment. Up-to-the-minute inventory views Rapidly process supply and demand activity to present a real-time availability picture across all channels, to deliver on customer expectations. Smarter sourcing and fulfillment Understand and act on changes in the market as they occur – to perfectly balance the processes of protecting margins, utilizing store capacity and meeting delivery expectations. Solutions Order management Deliver on more customer promises with a seamless omnichannel customer experience and the ability to optimize order fulfillment across every location in your supply chain. Explore IBM Sterling Order Management View demo Order fulfillment Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve. Explore IBM Sterling Fulfillment Optimizer with Watson Inventory management Get up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs. Explore IBM Sterling Inventory Visibility Digital store operations Increase sales and improve customer service across multiple stores with ship-from-store, curbside pick-up and BOPIS. Explore IBM Sterling Store Engagement Supply chain services Take your supply chain to the next level with supply chain consulting services from IBM. Let our experts help you develop a stronger supply chain that’s also more flexible and adaptable. Minimize the impact of disruptions while maximizing operational effectiveness. Get supply chain consulting Order management case studies Parker Hannifin delights with seamless fulfillment experiences The mega manufacturer increases customer satisfaction and sales with better visibility into inventory and orders across its global supply network. Read the Parker Hannifin story Eileen Fisher delivers outstanding customer experiences The fashion retailer builds a central inventory, order-promising and fulfillment hub based on IBM Sterling Order Management — enabling true omnichannel retail capabilities. Read the Eileen Fisher story Follett Corporation unifies 1,200 independent online stores The retailer transforms independent stores into cooperating stores that share inventory, catalogs and order fulfillment, resulting in increased revenue. Read the Follett story Order management for B2B Deliver on customer promises: What every B2B company should know Read the IBM point of view Order management for B2C How inventory visibility will drastically impact the customer experience Read the IBM point of view Resources The Omnichannel Maturity Assessment What is the current state of your company’s omnichannel fulfillment program? Forrester targets areas for improvement. Read the report The TEI of IBM Sterling Order Management (Retail) What is the business value of an order management system for retailers? Forrester interviewed several customers to uncover their investment. Read the report The TEI of IBM Sterling Order Management (B2B) What is the business value of an order management system for B2B companies? Forrester interviewed one B2B organization to evaluate the potential financial impact of their investment. Read the report Supply chain blog Read expert posts to gain new perspectives and insights on building an intelligent, self-correcting supply chain. Visit the IBM Supply Chain blog Digital learning platform Learn from business operations and supply chain experts through no-charge keynotes and sessions available on demand. Visit the academy Supply chain events Find out about upcoming events where you can connect with peers and learn more about supply chain software and solutions. Explore IBM Supply Chain events Next steps Engage Schedule a one-on-one consultation with experts who can help you make your supply chain smarter with AI-enabled solutions. Finance your project Connect with IT financing experts to find out about flexible payment options and see how you can defer payments for up to three months for your IBM Sterling solution. 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