Careers Help New User? Login Home Contact RMA Request Please Allow 1 Business day before Contacting (650) 230-8018 RMA Request Form Ship RMA returns to: Attn: RMA Department 48761 Kato Road, Fremont, CA 94538 Please note, the fields marked with * are mandatory fields. Date Requesting 11/23/2021 01:38:14 PM Contact Company Code Email * Company Name * Phone * RMA Type * Replace Credit Fax Invoice No Invoice Date Verification Code 72100488 Confirm Verification Code * Your Shipping Information Address Line 1 * Address Line 2 (Optional) City * State * Zip Code * Comments Please Fill Out Completely, Incomplete Forms will Delay RMA Process. ASA Item # Item Description * Serial # * Problem Description * * Essential fields If submitting more than 8 items for RMA, please use another form. Terms & Conditions: All systems have 1-year warranty on parts, and three years on carry in labor. All parts have a one-year warranty, except CPU's & software. For all retail CPU's sold outside a system, the warranty is only for 15 days. Box CPUs carry 1-year warranty. When a manufacturer's warranty exceeds the ASA warranty, the customer must seek warranty support directly from the manufacturer, once the ASA warranty period has expired. Proof of purchase i.e. a copy of the invoice is necessary in order to provide any service. The RMA number is valid for only 30 days from the date issued. A new RMA number is required if period exceeds 30 days. The RMA number is valid only for items originally listed in the request forms. The items are tested only for the problems listed in the RMA form, so please describe the problem clearly. "Dead on Arrival" must be reported within 72 hours of receipt. Any physical damage or re-work done to the product or defacing labels on parts & components voids warranty. Return for credit can be accepted only within 30 days from the date of invoice. Please be sure to include all accessories including software and hardware in its original condition/packing. Software opened is not returnable. Service & installation charges are not refundable. Any items returned for credit and sent incomplete or defaced will not be given credit. All credits are given on current prices and a 15% restocking fee is charged. Refund is paid in the same manner as original purchase; i.e. if paid by credit card, the cc will be credited. Refund checks will be mailed within 14 business days from the date merchandise has been returned. Please print RMA number legibly on top of the package, package w/o RMA number will not be accepted. All shortcomings, discrepancies, short-shipment etc. should be brought to the notice of ASA Computers within a period of 2 days from the date of the receipt; ASA will not be responsible, or liable thereafter in respect of this RMA. Once you have fully read, understood and agree with the rules above please submit the form below: Problems submitting RMA Request online, please fax the RMA form to 650-230-8091