UK Log in HOME COVER & SERVICES HELP & ADVICE ABOUT HOMESERVE CONTACT US Search Home How we use our cookies How we use our cookies About Us Accessibility Anti-Slavery Statement Become a tradesperson Complaints data Cookies Copyright Covid-19 Declaration Disclaimer Frequently Asked Questions Gender Pay Privacy Policy Our vision Terms of use HomeServe and cookies Cookies may seem confusing, but what they do is really quite simple. We’d like to make sure you understand what they’re used for and how they can help you whilst browsing our website. Here’s a little bit more info for you to check out. What are cookies? Website cookies are small files that are stored in a designated area on your device's storage. To protect your privacy, your browser will only allow websites to access cookies it has already sent to you and not cookies sent by other websites. How does our website use cookies? HomeServe uses both ‘first party’ and ‘third party’ cookies to keep our website running smoothly and help us make sure that you always get the best browsing experience. First party cookies are used for things like remembering your preferences, like your preferred language or zoom level. They also provide data on how many visitors we get and how they found our website. Third party cookies are created by other websites, not associated with HomeServe, and are often used to monitor the different websites users visit. This allows those companies to understand users' interests so they can only display adverts that are relevant to them. What are the main types of cookies? Necessary Our website won’t work properly without necessary cookies. They help you move around secure areas of the website and allow you to do things like purchase cover or talk to us on Live Chat. Functional Functional cookies remember information like your preferred language and allow us to test new versions of our website to make sure you're getting the best browsing experience possible. Rest assured that we can't identify who you are from this information. Performance These cookies provide us with an overall picture on how our website is performing by collecting and reporting data anonymously, helping us improve our website and your browsing experience. Marketing Our marketing cookies tell us about your browsing habits, such as what policies and products you've searched for and viewed, which helps us find and display adverts that are relevant to you. This includes advertisements on social media platforms, like facebook or twitter. How to control your cookie preferences While some cookies are necessary for our website to function, It’s always your choice which ones you would like to keep. Just click on the ‘change your consent’ link below to change your preferences. For more details about how we collect or use personal information, check out our Privacy Policy for further information. You can at any time change or withdraw your consent below. Your consent applies to the following domains: www.homeserveboilers.com, offer.homeserve.com/, www.homeserve.com/uk/ Your current state: Deny. Change your consent Cookie declaration last updated on 11/18/21 by Cookiebot: Necessary (55) Our website won’t work properly without necessary cookies. They help you move around secure areas of the website and allow you to do things like purchase cover or talk to us on Live Chat. Name Provider Purpose Expiry Type __RequestVerificationToken www.homeserve.com Helps prevent Cross-Site Request Forgery (CSRF) attacks. Session HTTP Cookie akacd_# p11.techlab-cdn.com Used in connection with phased release which allows the website owner to assign a certain number of users to a specific version of the website for security purposes. Session HTTP Cookie ARRAffinity [x2] offer.homeserve.com Used to distribute traffic to the website on several servers in order to optimise response times. Session HTTP Cookie ARRAffinitySameSite [x2] offer.homeserve.com Used to distribute traffic to the website on several servers in order to optimise response times. Session HTTP Cookie ASP.NET_SessionId [x2] offer.homeserve.com Preserves the visitor's session state across page requests. Session HTTP Cookie browserupdateorg [x2] Browser-update.org Used to detect the browser version used by the user and present a notification if the current browser version is outdated. 6 days HTTP Cookie cobrowse-storage_expiration-44604318 accdn.lpsnmedia.net Used by LivePerson to enable CoBrowse feature. Session HTML Local Storage CONSENT YouTube Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 2 years HTTP Cookie CookieConsent [x2] Cookiebot Stores the user's cookie consent state for the current domain. 1 year HTTP Cookie CookieConsentBulkSetting-# Cookiebot Enables cookie consent across multiple websites Persistent HTML Local Storage dtCookie offer.homeserve.com Used to identify user sessions. This cookie is valid as long as the browser process is running. Session HTTP Cookie dtCookie offer.homeserve.com Used to identify user sessions. This cookie is valid as long as the browser process is running. Session HTML Local Storage dtLatC offer.homeserve.com Used by Dynatrace to monitor general application performance. Session HTTP Cookie dtPC offer.homeserve.com Used by Dynatrace to monitor general application performance. Session HTTP Cookie dtSa offer.homeserve.com Used by Dynatrace to monitor general application performance. Session HTTP Cookie dtSa offer.homeserve.com Used by Dynatrace to monitor general application performance. Session HTML Local Storage houseflat www.homeserve.com Used to enable house or flat policies to be shown on the website. Session HTML Local Storage lpLastVisit-# [x2] lo.v.liveperson.net Used by LivePerson real time messaging platform to store the timestamp of the user's last visit. Persistent HTML Local Storage LPSecureStorage#lpSS [x3] offer.homeserve.com www.homeserve.com Preserves the visitor's session state across page requests. Persistent IndexedDB LPSessionID lo.v.liveperson.net Preserves the visitor's session state across page requests. Session HTTP Cookie LPSID-44604318 lo.v.liveperson.net Used by LivePerson to identify the current (or last) monitoring session. Session HTTP Cookie lpTabId [x2] lptag.liveperson.net Used by LivePerson real time messaging platform to identify the active message tab. Session HTML Local Storage lpTestCookie# [x3] accdn.lpsnmedia.net lptag.liveperson.net Used to check if the user's browser supports cookies. Session HTTP Cookie lpUnifiedWindow-storage_expiration-44604318 [x2] lpcdn.lpsnmedia.net www.homeserve.com Used by LivePerson to ensure Live Chat window functions as expected. Persistent HTML Local Storage LPVID lo.v.liveperson.net Used by LivePerson real time messaging platform to recognize the visitor on returning visits. 1 year HTTP Cookie LPVisitorID lo.v.liveperson.net Used by LivePerson real time messaging platform to recognize the visitor on returning visits. 1 year HTTP Cookie PIM-SESSION-ID www.homeserve.com Use to store a Page Integrity session ID for website security purposes. Session HTML Local Storage provider_id [x2] offer.homeserve.com www.homeserve.com Ensures the correct product is shown for users who selected a product on a partner website. 2 days HTTP Cookie quote [x2] offer.homeserve.com www.homeserve.com Ensures the correct product is shown for users who selected a product on a partner website. 2 days HTTP Cookie rxvisitid [x2] offer.homeserve.com www.homeserve.com Used by Dynatrace to monitor general application performance. Session HTML Local Storage rxVisitor offer.homeserve.com Used by Dynatrace to monitor general application performance. Session HTTP Cookie rxVisitor offer.homeserve.com Used by Dynatrace to monitor general application performance. Session HTML Local Storage rxvt offer.homeserve.com Used by Dynatrace to monitor general application performance. Session HTTP Cookie rxvt offer.homeserve.com Used by Dynatrace to monitor general application performance. Session HTML Local Storage SameSite www.homeserve.com Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. 1 day HTTP Cookie SC_ANALYTICS_GLOBAL_COOKIE [x2] offer.homeserve.com Used by Sitecore Engagement Analytics to identify the visitor on repeat visits to the website. 10 years HTTP Cookie source [x2] offer.homeserve.com www.homeserve.com Ensures the correct product is shown for users who selected a product on a partner website. 2 days HTTP Cookie test_cookie Google Used to check if the user's browser supports cookies. 1 day HTTP Cookie Performance (24) These cookies provide us with an overall picture on how our website is performing by collecting and reporting data anonymously, helping us improve our website and your browsing experience. Name Provider Purpose Expiry Type __qca Quantcast Collects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content. 1 year HTTP Cookie _dc_gtm_UA-# Google Used by Google Tag Manager to control the loading of a Google Analytics script tag. 1 day HTTP Cookie _dlt Quantcast Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 1 day HTTP Cookie _ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie _ga_# Google Tag Manager Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years HTTP Cookie _gat Google Used by Google Analytics to throttle request rate. 1 day HTTP Cookie _gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie _hjAbsoluteSessionInProgress Hotjar This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 day HTTP Cookie _hjFirstSeen Hotjar This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. 1 day HTTP Cookie _hjid Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 1 year HTTP Cookie _hjid Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Persistent HTML Local Storage _hjIncludedInPageviewSample [x2] Hotjar Used to detect whether the user navigation and interactions are included in the website’s data analytics. 1 day HTTP Cookie _hjIncludedInSessionSample [x2] Hotjar Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. 1 day HTTP Cookie _hjRecordingLastActivity Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTML Local Storage _hjSession_211945 Hotjar This HotJar cookie registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. 1 day HTTP Cookie _hjSessionUser_211945 Hotjar This HotJar cookie registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. 1 year HTTP Cookie _hjTLDTest Hotjar Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Session HTTP Cookie ADRUM_BT1 www.homeserve.com This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website. 1 day HTTP Cookie ADRUM_BTa www.homeserve.com This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website. 1 day HTTP Cookie cd_user_id Cooladata This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 year HTTP Cookie collect Google Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel Tracker hjViewportId Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTML Local Storage Marketing (33) Our marketing cookies tell us about your browsing habits, such as what policies and products you've searched for and viewed, which helps us find and display adverts that are relevant to you. Name Provider Purpose Expiry Type _fbp Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie _gaexp Google This cookie is used by Google Analytics to determine if the visitor is involved in their marketing experiments. 87 days HTTP Cookie _hjRecordingEnabled Hotjar This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. Session HTML Local Storage _uetsid Microsoft Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. 1 day HTTP Cookie _uetsid Microsoft Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Persistent HTML Local Storage _uetsid_exp [x2] Microsoft Contains the expiry-date for the cookie with corresponding name. Persistent HTML Local Storage _uetvid Microsoft Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 year HTTP Cookie _uetvid Microsoft Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Persistent HTML Local Storage _uetvid_exp [x2] Microsoft Contains the expiry-date for the cookie with corresponding name. Persistent HTML Local Storage ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel Tracker cgi-bin/rr/blank.gif reporting.homeserve.com Used by RedEye to recognise repeat visitors to the site and record specific browsing info. Session Pixel Tracker IDE Google Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP Cookie mc Quantcast Collects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. 13 months HTTP Cookie MUID Microsoft Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year HTTP Cookie NetOutcome offer.homeserve.com Used by RedEye to recognise repeat visitors to the site and record specific browsing info. 5164 days HTTP Cookie pagead/1p-user-list/# Google Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Session Pixel Tracker redeye offer.homeserve.com Used by RedEye to recognise repeat visitors to the site and record specific browsing info. 1 day HTTP Cookie tr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Pixel Tracker unAuthMessaging-storage_expiration-44604318 [x2] lpcdn.lpsnmedia.net www.homeserve.com Used by LivePerson to ensure a token is recevied for unathenticated messaging conversations. Persistent HTML Local Storage VISITOR_INFO1_LIVE YouTube Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie yt.innertube::nextId YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage yt.innertube::requests YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage yt-remote-cast-available YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-cast-installed YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-connected-devices YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage yt-remote-device-id YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage yt-remote-fast-check-period YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-session-app YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-session-name YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage Unclassified (2) Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. Name Provider Purpose Expiry Type GULP_SC2 www.homeserve.com Pending classification process. Persistent HTML Local Storage GULP_TH2 www.homeserve.com Pending classification process. Session HTML Local Storage Please be aware that: You may not be able to use all of the interactive features on our websites if cookies are disabled. By removing certain kinds of cookies, you may miss out on future offers and advertisements from HomeServe which may be of interest to you. You may not be able to use all of the interactive features on our websites (such as viewing DIY help and advice videos) if cookies are disabled. Further cookie preferences More information on website cookies and the ways in which you can delete and control cookies on your computer is available from AboutCookies.org. 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