Menu Log in For customers Make a payment 800-473-6879 Find an agent Sentry Insurance home Why choose Sentry Customer success stories Harrison Machine & Welding Harrison Machine & Welding Brian is always looking out for how Sentry can protect us. Vanessa Harrison-Smith Office manager, Harrison Machine & Welding Customer service and connection is the key to success A personal touch counts Small business owners know the importance of a personal touch. Their customers rely on them to provide a good product. In turn, customers call on small businesses because they build a relationship with them. In many cases, they build a relationship that becomes 10, 15, or 20 years long. Such is the case for Harrison Machine & Welding. They’ve been in business for more than 35 years, a three-generation Harrison family business in Olathe, Kansas. Their customers know them, and they know their customers. “We have customers who leave the company they work for, and they bring the new company projects to us, all the while their old company continues to use our services,” said Vanessa Harrison-Smith. “My grandfather bought the company. My dad and uncle worked for my grandfather, and now I work here along with my brother.” Insurance solution in a pinch Customer service—that personal touch—is important to Vanessa and her family-run business. So, when her previous insurance company dropped their coverage, she was looking for a new carrier that could provide for their insurance needs, while offering excellent customer service. Enter Brian Dale, Sentry’s account manager for the region. “Brian helped us out with a quote and the perfect storm of timing,” said Vanessa. “We felt like the coverage quote, safety offerings, and the connection with Brian were very important in our decision to go with Sentry.” A phone call or email away But Vanessa says the connection with Brian didn’t stop with the quote. She calls him when she has questions or concerns, or during the claims process. He’s become a resource for her and the company. “I know that Brian’s eyes are open to everything that is important for our company,” said Vanessa. “He’s always looking out for how Sentry can help protect us. I’m not an expert on insurance, but he is.” Online self-service Vanessa Harrison-Smith also frequents her account information on our online customer risk management website. “I can look things up, whether it is safety information, or coverage information when I have time.” Care goes both ways Harrison Machine & Welding makes custom metal parts for a variety of businesses. Everything from metal plates and connectors to bottling equipment and snowplow blades. Safety is a top priority for the company. But sometimes accidents happen. And Sentry is there for them with workers’ compensation insurance. Helping their employees get back on the job when physically possible. “They want to be safe, as they know how important that is,” said Vanessa. “If you take care of your people, you get back from them in hard work. I think that’s why so many of our employees have stayed with us for so long. Some of our employees have been with us since I was born. They care about us, and we care about them.” It’s the personal touch that is important. For the company, the employees, the customers—and Sentry. Industry Metalworking Coverage Business owner insurance The results Harrison Machine & Welding has a strong relationship with their customers, and with Sentry. It’s just how they want it. Significant figures 35+ Years in business for Harrison Machine & Welding 15 Number of employees 3 Generations of the Harrison family in the business The Sentry solution PRODUCTS Equipment breakdown coverage Choosing equipment breakdown insurance from Sentry can help you protect your business against losses when your equipment—from engines to computers—breaks down. More about equipment breakdown PRODUCTS General liability insurance Protection against liability claims for your business. Coverage options include product liability, cyber liability, and errors and omissions. Learn more about general liability insurance PRODUCTS More about workers’ compensation With our innovative workers’ compensation insurance solutions and experienced claims team, we’ll help you protect your employees and your business. More about workers’ compensation Our customer success stories See other stories TRUCKING Living a culture of safety Holmes Company of Jackson has built a culture of safety to ensure they have the most qualified truck drivers on the road. Read more Find an agent Enter your ZIP code Select an industry Select an industry Find Who we serve Construction Dealerships Agriculture equipment dealerships Auto dealerships Boat dealerships Industrial equipment dealerships Motorsports dealerships RV dealerships Truck or trailer dealerships Manufacturing and process industries Electronic component Farm equipment manufacturing Food processing Metalworking Plastics and rubber goods Printing Retailers and distributors Distributors Retailers Service industries Automotive repair Communications Financial services Healthcare Hospitality Real estate Trucking For medical providers Sentry Tournament of Champions Customer notifications Legal disclaimer Privacy policy System requirements Sitemap Terms and conditions Web accessibility © 2021 Sentry Insurance, 1800 North Point Drive, Stevens Point, WI 54481 *Sentry has an AM Best Financial Strength Rating (FSR) of A+ (superior), current as of June 2021. See ambest.com/ratings/guide.pdf for rating information.