Menu Cymraeg Search Home About Ofcom About this website Accessibility of Ofcom's website Accessibility of Ofcom's website 04 November 2021 This accessibility statement applies to Ofcom.org.uk There are several journeys that will take users to third party applications that are not covered in this statement. Salesforce – for submitting complaints and queries to Ofcom SPECTRAsc – applying for a licence ICIMS – to apply for a job This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up to 200% without the text spilling off the screen View the browser in a one column format (1280px browser width and Zoom in to 400%) navigate some of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) Watch videos with subtitles Have a meaningful heading structure on most pages Experience AA standards for 1.4.3 Contrast Make a reasonable request for alternative formats, which Ofcom will consider We’ve also made the website text as simple as possible to understand publishing consumer features for major announcements. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Some older PDF documents are not fully accessible to screen reader software Some components and templates are harder to navigate or access via screen reader and keyboard. These include: forms that start Ofcom.org.uk Power BI’s and mapping solutions are not accessible. Both are ways to visualise data where it is possible to zoom in and out of areas of interest. Visitors using screen reader software or a keyboard will not be able to interact with them in the same way. Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the digital team. We will consider your request and get back to you in 21 days. Reporting accessibility problems with this website We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the digital team. Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Contacting us If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the digital team. You can contact us via phone, post or by sending an email to accessibilityrequests@ofcom.org.uk. You can also make a complaint via our hub. Details of this and how to contact us via BSL, welsh or via textphone is available on our contact us page. Whilst in lockdown we unable to take text relay calls. Technical information about this website’s accessibility Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Non-accessible content The content listed below is non-accessible for the following reasons. We use Power BI and maps to visualise data. We do however describe trends in associated research reports or consider alternative format requests Non-compliance with the accessibility regulations Search The search pages are not fully accessible: After a search filter selection, the results reload automatically. For a mouse user the page automatically updates but when the checkboxes are selected by keyboard/screen reader they do not perform any functionality. This fails WCAG 2.1 success criterion 3.2.2 On Input (Level A). We plan to fix this in January 2022. Form improvements Forms beginning 'Ofcom.org.uk' are not fully accessible: Error messaging is presented as paragraphs and not associated with the relevant fields. This fails WCAG 2.1 success criterion 3.3.1 Error Identification and 4.1.3 Status Messages. We plan to fix this in January 2022. Other content The auto generated code for tables contains unnecessary ID’s with duplicate content. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships (Level A) and 4.1.1 Parsing (Level A). We plan to fix this in January 2022. Disproportionate burden Some 3rd party products are being replaced such as ICIMS. We have assessed the cost of fixing them prior to replacement and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We have made accessibility a requirement for the new contracts. Content that’s not within the scope of the accessibility regulations PDFs and other documents The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix consultation, research and out of scope PDF’s. Any new PDFs or Word documents we publish will meet accessibility standards. Preparation of this accessibility statement This statement was initially prepared on 17 September 2020 and updated on 4 November 2021. This website was last tested on September 2019. The test was carried out by Squiz. In the formation of the statement the website issues were retested by Digital Accessibility Centre on 27 August 2020. We decided to sample 15 pages that included the main page templates and components used on the site. This was the most effective approach to focus on the detail of a few representative pages. These pages and their parts were tested against WCAG 2.1 on all levels. Browsers used Chrome, Firefox, Safari, Internet Explorer 11 Other tools Colour Contrast Analyzer, Wave Toolbar, Headings Map, Axe Accessibility, HTML Code Sniffer and others Assistive Solution Testing 3 x screen readers - NVDA & JAWS for Windows, VoiceOver for Apple MacOS Mobile Assistive Solution Testing 2 x mobile screen readers - TalkBack for Android, VoiceOver for iOS Additional Assistive Technology Testing ZoomText, Dragon NaturallySpeaking See also... Ofcom Board Ofcom's Board provides strategic direction for the organisation. Ofcom in Wales The Ofcom Wales team represents Ofcom in Wales and Wales within Ofcom – managing relationships and communications with the general public and a wide range of industry stakeholders, including politicians, industry and the media. Register of disclosable interests Members are required to disclose interests (including shareholdings, directorships and employments) they, their partners or minor children have in companies whose core business activities (and hence share price) could be affected by Ofcom's decisions. Apply for a radio broadcast licence Licensing advertisements and application forms for broadcast radio licences. See all results Subscribe to update emails Footer Twitter Facebook LinkedIn Youtube Instagram Advice for Businesses A starter pack for businesses Knowing your rights Disabled business customers Read all our advice for businesses About Ofcom What is Ofcom? Contact Us Nations and regions Jobs Media Centre General Privacy Statement Our work in Welsh About this website Accessibility Cookies Policy Terms of Use Copyright and information re-use © Ofcom 2021 This website uses cookies to store information on your device. Some are necessary to make the site work. Others are optional, and help us understand how people interact with our website and content so that we can make them better. Using this tool will set a cookie to remember your preferences. You can update them by clicking on the cookie control icon in the bottom corner. For more information on the cookies we use, see our cookies policy. The two buttons that follow allow you to accept all cookies and close the tool, or reject all optional cookies and close the tool. If you would like more details on our necessary cookies or would like to choose your optional cookies then the following sections detail how to do this. Necessary cookies These make our website work as it should. You can disable them via your browser settings, but this may prevent certain functionality from working. Optional - Performance cookies These help us understand how people use our website, which helps us improve it. 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