My Account Help & Support Residential Business Services Get in Touch 844-411-RISE Search Business Technical Services We’ll help you with issues on your business computer Business Technical Services With increasing vulnerabilities in business networks due to additional endpoints accessing mission critical data from anywhere with Internet access, the need for a clear IT asset management strategy should be a priority for all business customers. Rise Broadband offers a turn-key IT help desk solution with our Business Technical Services. Our Business Technical Services plan provides affordable, 24/7 support and coverage for your computer or laptop + mobile device. Virus/spyware/malware detection & removal PC tune-up and maintenance HW/SW installation 3rd party peripherals Video conferencing Our 100% U.S. based support team is available 24/7 via phone, chat, email and remote support utilities. So whether you’re having trouble with a virus, backing up critical business data or installing hardware or software, Rise Broadband will help keep your business running smoothly. Business Technical Services Support Subscription Services Included: BTS Support $9.99/mo. Number of devices supported: Up to 3 devices Set up & configuration of internal hardware and software ( video/sound cards, memory, hard drives, CD/DVD reader/writers) Evaluating and attempting to correct hardware and software issues Assist with operating systems and network setup In home labor and replacement parts; $500 limit per year Computer tune-ups and maintenance (PCs and Macs) Virus/spyware/malware detection and removal Exteral hardware and peripherals support for network (printers, scanners, copiers, fax machines, external hard drives, etc.) Assist with home networking equipment (NAS, routers & network printers) Troubleshooting and support for smart TVs, Blu-Rays, DVD, tablets, video game consoles and mobile devices Advanced network functionality and configuration such as content sharing and shared drives Online safety and security support**: Internet security, storage and backup, etc. Configuration, setup and troubleshooting of 3rd party devices: TVs, Blu-Rays, DVD, tablets, video game consoles and mobile devices, etc. Mobile Devices (including tablets): setup and trouble-shooting View PC Care Terms & Conditions *Only includes Windows & Mac OS. **This service includes support for customer-purchased software and file programs. The programs themselves are not included, and will need to be purchased independently. Explore Pricing & Plans SIGNUP TODAY Call Us 844-411-RISE Questions? READ THE FAQ Rise Broadband Residential High-Speed Internet Business High-Speed Internet Contact Us About Rise Broadband Press Room Careers My Account Manage My Account Pay My Bill Let’s Connect 844-411-RISE Contact Us Visit us on Facebook Become an Authorized Reseller Legal Policies and Agreements Rise Broadband Privacy Policy Open Internet Statement and Policy © 2021 Rise Broadband - Policies & Agreements - Privacy Policy - Open Internet Statement and Policy