Set my location Menu for GVEC Electric Companies Multi Location Business Find locations At-a-glance Contact Information 825 E Sarah Dewitt Dr Ste C Gonzales, TX 78629-2018 https://www.gvec.org (800) 223-4832 7:30 AM - 6:00 PM Want a quote from this business? Get a Quote BBB Rating & Accreditation A+ Accredited Since: 7/25/2019 Years in Business: 43 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Customer Reviews 4.43/5 Average of 28 Customer Reviews Read Reviews Start a Review Customer Complaints 4 complaints closed in last 3 years 4 complaints closed in last 12 months Read Complaints File a Complaint Overview This business is a residential & business provider of high-speed wireless and fiber internet. Business Details This is a multi-location business.Need to find a different location? Location of This Business 825 E Sarah Dewitt Dr Ste C, Gonzales, TX 78629-2018 BBB File Opened: 6/30/1978 Years in Business: 43 Business Started: 6/30/1978 Business Incorporated: 2/22/1998 Accredited Since: 7/25/2019 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Type of Entity: Limited Liability Company (LLC) Number of Employees: 300 Alternate Business Name GVEC.net GVEC Home Services, Inc. GVECHome Read More Read More Business Details Customer Complaints 4 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Answered 07/20/2021 On June 18th I paid an AC repair man $200 to fill my AC unit back up with freon as he determined my system had a leak. One of the areas he verified it was leaking from was from a faulty valve stem known as a ******** valve but once he put the cap back on I watched it stop leaking. No more air bubbles and he also recommended a part called an TXV be replaced. I called GVEC to have them come out and look at my system. On 07/02/2021 they sent me a technician by the name of ******. This person seemed as if he was in a rush as I believe I was the last stop of the day and the last thing standing in his way of a 4 day weekend for the 4th of July. He unhooked his guage from my lines at my outside unit and never put the caps back on. My house went from not cooling well to not cooling at all due to his carelessness not to mention how bad it is for the environment which is another issue. After multiple phone calls and their management refusing to call me I am left with no other choice than the BBB…Read More Read 3 More Complaints Customer Reviews 28 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Sherre E (1 star) 06/13/2021 Zhuel residence should have no expectation of stable service. This has become appallingly apparent in the course of 3 years I have had the unfortunate necessity to deal with this company. Technical support consists of restarting your modem and passing the bucket to a "higher up" who will then basically tell you they have done all they can for you and even though you pay $100+ a month for a subpar service, you should be fortunate to have ANY service at all. I am currently giving the benefit of the doubt I wont have this occur this time but should it, I am canceling the service. As I'd rather not waste my money on dogwater service and predictably inadequate customer service further. It's glaringly obvious that their towers are overloaded with slots of service request. I was once told they were putting up a new tower to allocate that overload but it's either overloaded again or that was a bald-faced lie. Neither of which would surprise me at this point. I toughed out this poor excuse of a service initially because I was assured that fiber would be coming to my area by the fall of 2021 as the demand and willing customers expressing interest was sufficient. (which isnt the case now apparently) It's so poor I routinely call ISP's (every 2 months minimum) to see if by some miracle they've expanded their service area to encompass me. No other service provider worth a lick services this area, which is a shame. They could make a killing with the sheer number of people out here who are sick of GVEC's overpriced unstable "service". GVEC Response 07/08/2021 Hi, ******. Thank you for taking the time to review *****************************. We value all feedback from our customers. We understand it can be frustrating when you experience trouble with your internet connection.We checked into your concerns and found when someone called in to report issues you were having, a trouble ticket was escalated for further troubleshooting, however we weren't able to reach you so the ticket was closed.If youre still experiencing issues with your service, please call us at 800.699.4832, ***. Fri., between the hours of 7:30 a.m. and 5:30 p.m., so the appropriate troubleshooting can be performed in order to find the best solution for you." Read 27 More Customer Reviews Business Categories open category: Electric Companies open category: Internet Service open category: Internet Providers open category: Fiber Optics open category: Internet Installation Local BBB BBB serving the Heart of Texas More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any product, service or business. For Consumers Search for a Business Get a Quote Start a Review File a Complaint BBB Scam Tracker File an Auto Warranty Complaint BBB Ad Truth Sign up for Scam Alerts Frequently Asked Questions (FAQ) For Businesses Search Business Profiles Get Accredited BBB EU Privacy Shield Get Your Business Listed Partner Code of Conduct About BBB® Mission & Vision Directory of Local BBBs International Association of Better Business Bureaus BBB Institute for Marketplace Trust Careers BBB Wise Giving Alliance (Give.org) BBB National Programs Apply for BBB Accreditation Terms of UsePrivacy PolicyYour Ad ChoicesTrademarksHyperlinking Policy © 2021, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. You can learn more about our cookies in our Privacy Policy.