≡ GOT QUESTIONS? GET SOLUTIONS! The industry-leading support you need. The world-class people to deliver it. We’re here day and night to help you overcome challenges and get back to business. Need help? Let’s talk Home | Product | Services & Support | Support Packages Get the World-Class Support You Need From online courses and community forums to our support engineers and customer success specialists, we’re here to collaborate with your team and investigate, educate, and resolve any topic. Live Technical Support Real people. Real solutions. Our technical experts and marketing mavericks are here to help you hash out any platform questions or marketing solutions. From live chat to our call center to our support site, we’re here for you anytime — ready to lend a hand. Need help now? Let’s talk Helpful Resources If you’re like us, you love getting into the nitty-gritty. From our help articles to free on-demand courses to our customer forum – Act-On Connect – we’ve got more educational content than you can shake an eBook at. Ready to master the art of Act-On? Dive in Premium Support Need more in-depth, personal engagement from our team? Look no further than our Gold and Platinum programs. Delivering our fastest technical support response times with unparalleled product expertise, we’re your trusted advisors, and we’re here to ensure you make the most of our platform and achieve long-term success. Upgrade your support Professional Services Sometimes you just need a little extra help. Our Marketers-on-Demand are here to help you build and deploy your campaigns so you can focus on creativity, efficiency, and results. Get a pro on your side Support Packages For more in-depth, active engagement, consider our Gold and Platinum support levels. They include everything from the standard Silver package, plus additional resources dedicated to your marketing automation success. Silver Gold (Recommended) Platinum On-Demand Training Library Direct Act-On Support Phone Support Live Chat Support Enhanced Support Response Times Basic Best Best Escalation Management No Named Escalation Manager No Proactive Customer Account Management No Quarterly Success Overview No Monthly Operational & Business Check-In No No Named Customer Success Manager No No Upgrade your support Act-On’s customer service has been a terrific partner from the first demo, through installation, onboarding, and beyond. DAVID KINARD, AVP OF MARKETING AND COMMUNICATIONS (PHYSICIANS INSURANCE) Our latest ebooks, guides and more BLOG Why Move From an ESP to Marketing Automation? Read about key differentiators between email service provider (ESP) platforms and marketing automation platforms, and the advantages auto… Click Here ON-DEMAND WEBINAR Automation Essentials: Attract Prospects and Ca… Click Here ON-DEMAND WEBINAR How to Integrate an Inbound Vs. Outbound Market… Click Here US: +1-(877)-530-1555 UK: +44 1189 515680 Stay updated on marketing news and tips Delivered straight to your inbox Product Solutions Pricing Resources Statistical Significance Calculator About Leadership Press/News Careers Contact Us Copyright © 2008-2021 Act-On Software, Inc. All Rights Reserved. Master Services Agreement Privacy Policy Acceptable Use Policy Support Terms Certifications & Associations Cookie Policy Act-On uses its own and third party cookies to perform analytics, to serve you tailored advertising and content including on third party sites and to enhance the performance and functionality of our websites and software. Okay Learn more about the cookies we use.