ABOUT US BRANDS LATEST NEWS CONTACT US ONLINE ORDERING PRODUCT LIBRARY PRIVACY POLICY This privacy policy describes the personal data collected when you use rfeinternational.com. It also explains how your personal data is used, shared and protected, and how you can contact us to obtain, amend or delete any data we hold for you. WHO IS RESPONSIBLE FOR THE PROTECTION OF YOUR PERSONAL DATA RFE International, The Performance Centre, 8 Clarendon Drive, Milton Keynes, MK8 8ED, United Kingdom. RFE is the controller of data processing for this website according to general data protection regulation. For all applications which refer to this Privacy Policy RFE is the controller of the data processing. RFE is committed to taking all responsibility for the protection and security of your personal data. INFORMATION WE COLLECT All our activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our website. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, telephone number, shipping and billing address, password, communications); payment details (including credit card information), comments, feedback, and personal profile. HOW WE COLLECT INFORMATION When you conduct a transaction on our website, subscribe to the company newsletter or contact us via our website’s contact form, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. HOW WE USE COOKIES AND TRACKING TOOLS Our website tracks personal information through the use of Google Analytics, as well as the below essential and functional cookies: If you don’t want us to process your data anymore, please contact us at techsupport@rfeinternational.com or send us post to: RFE International, 8 Clarendon Drive, Wymbush, Milton Keynes, MK8 8ED, United Kingdom. WHY WE COLLECT PERSONAL INFORMATION We collect the above non-personal and personal Information for the following purposes: To provide and operate the services; To provide our users with ongoing customer assistance and technical support; To be able to contact our visitors and users with general or personalised service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. HOW WE STORE, USE, SHARE AND DISCLOSE PERSONAL INFORMATION One of our core principles states that your data shall be treated with confidentiality. We will not sell your data to third parties. Your data may be stored through our website platform’s data storage, databases and applications. Our website platform stores your data on secure servers behind a firewall. All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may share your personal data with third party service providers processing personal data on our behalf, for example to process payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis as well as administering certain services and features. This data is used for the specific reasons stated above only. HOW WE COMMUNICATE WITH OUR SITE VISITORS We may contact you to notify you regarding your account, to troubleshoot problems with your account or transaction, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. SOCIAL NETWORKS Our website and (mobile) applications provide you Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter. If you are logged in on one of the social networks during the visit of one of our websites or (mobile) applications the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites or (mobile) applications. We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings: Facebook: facebook.com/about/privacy Twitter: twitter.com/privacy Google+: policies.google.com/privacy PRIVACY POLICY UPDATES We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. QUESTIONS AND CONTACT INFORMATION If you have any questions about the processing of your personal details, or you would like to access, correct, amend or delete any personal information we have about you, please email us at techsupport@rfeinternational.com or send us post to: RFE International, 8 Clarendon Drive, Wymbush, Milton Keynes, MK8 8ED, United Kingdom. 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