Zocdoc List your practice on Zocdoc How Reviews Work on Zocdoc Reviews on Zocdoc are different than on other sites. Read on to learn more about our 5 Star approach to doctor reviews. Doctor reviews are an incredibly important part of your healthcare experience, which is why we take them so seriously. We’re dedicated to showing you feedback from verified patients that is both informative and trustworthy! But what makes the reviews on Zocdoc better than the rest? And how can you write powerful reviews that other patients read? Check out the answers to your questions below! Frequently Asked Questions How are Zocdoc reviews different? All of the reviews on Zocdoc have been submitted by patients after receiving care from their respective provider. We display two types of feedback: Zocdoc Patient Reviews and Partner Reviews. Our goal is to present reviews that are fair, accurate, and trustworthy. Two things set Zocdoc reviews apart from others: Our reviews come from real patients. On most platforms, reviews can be written by anyone - including people who’ve never actually seen the provider, or even by the providers themselves! On Zocdoc, every review is written by an actual patient. Zocdoc will only post reviews from patients who actually attended an appointment. We show more representative feedback. We solicit reviews after each and every appointment, which generates a higher volume of reviews. This means that not only the extremely happy/unhappy outliers proactively leave reviews, which results in a more representative sample of patient feedback (good, bad, and in between) to help you find the right provider. What is a Zocdoc Patient Review? After each Zocdoc appointment, we ask patients for feedback about their experience. Following a moderation process, we share these reviews to help other patients find the provider they need. Zocdoc Patient Reviews are shown alongside Partner Reviews, which are collected by independent third-party survey providers who specialize in collecting patient feedback. What is a Partner Review? As part of our efforts to provide you with even more representative information from a variety of patients, we include Partner Reviews for some providers. These reviews are collected by independent third-party survey providers (like Press Ganey), who specialize in collecting patient feedback and take steps themselves to only solicit reviews from real patients. Partner Reviews are clearly designated with their source, and we moderate all Partner Reviews for compliance with Zocdoc’s guidelines. How do I leave a review of my provider? After you attend an appointment, you’ll receive an email from us asking for feedback. Just follow that link to review your provider. You don’t need to wait for the email, though. You can always sign into your Zocdoc account and click “Leave Feedback” for any healthcare provider on your medical team. Does Zocdoc only post positive reviews? Absolutely not! We want to create a useful, representative and reliable resource that you can depend on. That means we post positive reviews, negative reviews, and everything in between. User’s can choose to post reviews anonymously, and as outlined in our Community Standards, providers are prohibited from unduly influencing reviews or taking negative action against users who leave a negative review. Does Zocdoc moderate these reviews? Yes, we have an entire team dedicated to examining all reviews (including Zocdoc Patient Reviews and Partner Reviews) for compliance with our guidelines. Are there instances in which a review may not be posted? We’ll publish any review that adheres to our guidelines and Acceptable Use Policy and Community Standards. To give your review the best chance of being posted, make sure to avoid the following: Profanity: We won’t publish anything profane, vulgar, or otherwise offensive. Personal information: We take your privacy seriously! We won’t post reviews that include personally identifiable information such as your full name, phone number, email address, etc. Pricing specifics: It’s fine to state your opinion of whether a provider’s service came at a good price, but we won’t publish pricing specifics. These comments tend to reflect more on insurance providers than providers. Accuracy of treatment or diagnosis: We encourage you to describe your feelings about the provider’s treatment of you as a patient, but we don’t publish claims about the accuracy of a provider’s treatment and diagnosis. Promotional content: We want our reviews to be as relevant as possible, so we don’t post reviews that promote a website, product, topic, or other item that is unrelated to the patient experience. Why does Zocdoc moderate reviews so carefully? We care about you, and we want you to have the great healthcare experience you deserve! We moderate our reviews to ensure that we’re building a trustworthy, representative, reliable review system which is helpful to providers and patients alike. I submitted a review. Why hasn’t it been posted yet? A real, live person moderates each review, so it can sometimes take a few days. Thanks for being patient! Keep in mind that some providers have chosen not to display their reviews on Zocdoc. Don’t let this stop you from leaving feedback – we read each and every review, and we want to hear about your experience. How can I leave a great review? Keep it relevant: Include the key points that you as a patient would be most interested in reading. Ask yourself: Would I see this provider again? Answering this question in your review is one of the best ways that other patients can gauge your overall sentiment about the providers . Consider the length: A short paragraph or two works great. Just make sure it’s easy for other patients to read! Be specific: In addition to stating how you feel about your experience with the provider , include why you feel that way. Specific descriptions of your experience help paint a clearer picture. Include details: Try to include any details that you think may be useful to another patient. For example, whether or not the office validates parking, whether it is located close to public transportation, and whether or not the office accepts credit cards are all great tips for future patients. Your reviews are helping create a better healthcare experience for millions of other Zocdoc users. Thank you for playing such an important role! 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