Emergencies: 900 601 010 | Help Sign up I'm Customer COMMITMENT I ALREADY HAVE GAS I WANT TO HAVE GAS I WANT TO HAVE A GAS VEHICLE KNOW US 7 Customer Service Commitments The company's strategy goes through a “customer centric” vision where all the objectives have a common goal: the continuous improvement of the relationship we have with customers. To do this, at Madrileña Red de Gas we offer customers information about our commitments in customer service and scheduled home visits. Access the following link to see first-hand how we are doing it and the commitments we have made with our clients. The commitments offered by Madrileña Red de Gas go further and are a reflection of a much broader process: continuous improvement. For this reason, on a quarterly basis, we publish the results of the surveys and evaluations of our clients in each of the interactions we carry out with them. In search of the Action Plan The data is analyzed and improvement actions are proposed. For example, we periodically collect the top 5 customer requests, analyze them, and make concrete proposals and action plans, so that we are always adjusting processes to satisfy our customers. The analysis does not focus only on the cataloging of the requests and the final number, but on the “active listening” of what are the problems that the clients have. A part of them are collected through surveys and opinions left by customers on Google My Business . Another way is when the client tells us what the problem is and gives us the opportunity to improve following this scheme: Por último y siguiendo el compromiso de transparencia con nuestros clientes, iremos actualizando de forma trimestral los indicadores de servicio al cliente y cumplimiento de visitas, donde esperamos que se refleje en resultados los planes de acción y mejora continua que estamos realizando. Accede a toda la información aquí. Ya tengo gas Oficina Virtual Lectura de contador Inspección Periódica Solucionar un corte Denunciar irregularidades Seguridad de uso / Urgencias Transformación GLP Pago de recibos GLP Accesos Colaboradores Comercializadoras Registro de inspecciones y JCA Quiero tener gas Solicitar suministro Ventajas del Gas Natural Información de interés Quiero un vehículo de gas ¿Qué es el GNV? Compara Donde encuentro una gasinera Contacto GNV Información de interés Conócenos Quiénes somos Compromiso Contacto Sala de prensa Informes anuales Protección de datos personales Política de responsabilidad corporativa Política de seguridad industrial Política de medioambiente Política de calidad Política de prevención de accidentes Noticias ⚠️ COVID-19: Medidas y seguridad Quiero trabajar Trabaja con nosotros Documentación Área de documentación Preguntas Frecuentes Preguntas Frecuentes Aviso legal – Protección de datos – Política de cookies – Enlaces Madrileña Red de Gas At MADRILEÑA RED DE GAS, SAU we use our own and third-party cookies for analytical and advertising purposes. You can change your cookie settings by clicking on Set cookies. For more information about cookies, visit the cookie policy or accept cookies by clicking the Accept button. TO ACCEPT TO REFUSE SET COOKIES