Open search form FY21 Annual Report Operational resilience and continued growth during the COVID pandemic DOWNLOAD 2021 ANNUAL REPORT (PDF) HOMEINVESTORS FY21 ANNUAL REPORT Investors At a glance Key performance indicators Share price & dividend information Results, Reports and Presentations FY21 Annual Report Regulatory News Analyst consensus Analyst coverage Financial calendar Shareholder services Advisors FY21 highlights & achievements REVENUE £1,304.7m +15% from £1,132.3m STATUTORY OPERATING PROFIT* £71.8m -55% from £158.6m *Exceptional charge of £92.4m, mainly reflecting decision to fully impair UK eServe system investment. BASIC EARNINGS PER SHARE* 9.3p -71% from 31.7p *Exceptional charge of £92.4m, mainly reflecting decision to fully impair UK eServe system investment. ORDINARY DIVIDEND PER SHARE 26.0p +10% from 23.6p Chairman & CEO statements JM BARRY GIBSON Chairman’s statement “Throughout my career, I have always stuck to the simple principle that if we look after our people, our people will look after our customers. Never has this been more important than during the COVID pandemic.“ DOWNLOAD STATEMENT PDF 1.3MB RICHARD HARPIN Chief Executive’s statement “In the last year, we have all been working, learning, exercising and socialising from home, and our homes have become more important to us than ever. HomeServe’s purpose is to make home repairs and improvements easy, whether it be fixing wear and tear or helping us transform our homes and gardens. We have seen more demand than ever for our services.” DOWNLOAD STATEMENT PDF 377KB Strategic updates Market overview Our business model Our strategy As a result of the COVID pandemic, homeowners are spending more time and money in their homes. FIND OUT MORE Operating highlights North America EMEA Home Experts Great progress despite the pandemic, with 27% growth in adjusted operating profit. North America is the Group’s key driver of near term growth. FIND OUT MORE 4.8m customers Responsible business Our homes are important to us, which makes it critically important that HomeServe does business responsibly. We focus on delivering for our customers; building the workforce of the future; supporting communities we touch; and transitioning to a lower carbon future. FIND OUT MORE Notice of AGM The Annual General Meeting of HomeServe plc will be held on Friday 16 July 2021 at 10.00am. FIND OUT MORE Looking for something in particular? Full Annual Report 2021 AGM Notice Strategic Report Responsible Business Remuneration Report Principal Risk and Uncertainties Operating Review Market Overview Governance Financial Statements Chief Executive's Review Chairman's Statement Business Model and Strategy At a glance 2021 Annual Report ANNUAL REPORT 2021 Follow us Sign up for Email Alerts SUBSCRIBE © 2021 HomeServe plc COOKIE SETTINGS PRIVACY DISCLAIMER SECURITY COPYRIGHT ACCESSIBILITY SITEMAP Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I ACCEPTI DO NOT ACCEPTCookie settings