Afni, Inc. What We Do: Channel Strategies Inbound and Outbound Voice CHANNEL STRATEGIES CUSTOMER LIFECYCLE SOLUTIONS FEATURED SOLUTIONS What We Do → Channel Strategies → Inbound and Outbound Voice Make Customer Call Center Conversations More Valuable for Your Business When your customers want to talk, they're ready to get quick answers and resolution. Those quick conversations matter. We care about your customers, how they feel, and the resolution we can provide. Phone customer support remains an important part of the service and sales channel mix. In fact, about half of surveyed customers say they still prefer phone customer service to get issues resolved fast. (Parature). Whether your customers call us or we call them, Afni customer service and sales agents make the best of each conversation. We're here to: Strengthen loyalties. Reduce churn. Increase your revenue. Lower your cost. We fuel our exceptional performance with the Afni Coaching Model and award-winning training programs. Plus, our innovation lab tinkers with new and industry-leading technologies to find the ones that make our operations run better to your advantage. It's what keeps our clients coming back for more. On behalf of our clients, our customer call centers: Help our clients support new product launches and pilot new ideas. Increase net promoter scores and first call resolution. Perform better than the competition in multi-vendor environments. Manage costs of customer service and sales teams across geographies. Connect with Afni Getting started with an Afni solution is easy. Get in touch and let's talk. CONNECT WITH US “Afni is my business partner. It is their smart business approach that positions Afni for continued growth for many years to come. Don't just take my word for it – go visit one of their sites and prove it to yourself.” Client Since 2014 Communications & Cable Industry Industry Expertise Gain from our industry expertise. Communications Insurance Healthcare OUR INDUSTRY EXPERTISE FEATURED First Party Consumer Collections: Digital Engagement When past due customers visit your website, we’re there to invite them to chat with us, so they can get their accounts paid. Discover More Inbound Insurance Subrogation Are you an insurance carrier looking for ways to efficiently manage subrogation claims from other carriers? Afni can make it easier. Learn More HOME ABOUT WHAT WE DO INDUSTRY EXPERTISE NEWS AND RESOURCES linkedin twitter Google+ © 2021 Afni, Inc. All Rights Reserved. Privacy Policy Environmental Responsibility Policies Careers Contact Us