Home Neighbourhood Puzzelers About us Meet the team Our values Our history Our offices We are Puzzel We engineered one of the first cloud-based contact centre solutions, and today our exceptional team continues to innovate in the world of customer service. Our award-winning solutions are used by businesses across the world – from smaller enterprises to global corporations – to improve customer service, streamline workflows and empower employees. We’re also supported by a strong network of partners who are committed to sharing knowledge and working to help drive business and success. 20+ years of heritage 210 Puzzlers worldwide 40 countries 1,000+ customers worldwide 800m customer interactions handled every year 60,000+ agents using Puzzel every day Why Puzzel? Meet the team Chess players, trained chefs, globetrotters and code geeks… our Puzzelers are a diverse and inspired bunch who are passionate about delivering the best products, services and experiences for our customers. If you think you’d be a good fit, we’d love to hear from you. Join our team Our values Inventive We work smart, think smart and explore new experiences to help achieve our customers’ goals with much imagination and passion. Dependable We are honest, reliable and show confidence and respect. We have an open dialogue with our customers and employees. Empowering We empower everyone we work with by giving them every opportunity to succeed in what they do, to improve their abilities, and exceed their expectations. Adaptive We lead change to meet the needs of an evolving market and seek to improve what we do every day. Our leadership team Meet our leaders Our history Puzzel is born 2017 April, 2017: Puzzel was born when our former company, Intelecom, combined its contact centre, interactive mobile messaging and payments solutions to create a brand new company. Our mission was to support organisations as they faced growing demand and new customer service challenges in the digital age. A consistent challenger 2017 October, 2017: Puzzel was positioned as a Challenger in Gartner’s 2017 Magic Quadrant for Contact Center as a Service, Western Europe. All-in-one Agent Application 2018 October, 2018: We launched our powerful Agent Application, enabling contact centres to manage all customer service channels in one, simple interface. From strength to strength 2018 November 2018: Puzzel was positioned as a Challenger in Gartner’s 2018 Magic Quadrant for Contact Center as a Service, Western Europe. Partner ecosystem launches 2019 September 2019: The Puzzel Marketplace officially opened, enabling our customers to customise their contact centre solutions with a wide variety of third-party apps. A challenger again 2019 October, 2019: Puzzel was positioned as a Challenger in Gartner’s 2019 Magic Quadrant for Contact Center as a Service, Western Europe. Artificial intelligence for agents 2019 October, 2019: We released our innovative Agent Assist solution, empowering agents with AI-driven insights to help them deliver superior customer experiences. Logicalware joins Puzzel 2019 December, 2019: Puzzel acquired Logicalware, a leading provider of email automation and customer service software, to provide contact centres with a greater end-to-end view of customer interactions. U-WFM joins Puzzel 2020 April, 2020: Puzzel acquired U-WFM, a workforce management and optimisation software provider, giving contact centres the ability to forecast demand, monitor real-time adherence, and optimise their operations. An innovative wildcard 2020 August, 2020: Puzzel placed third in the Frost & Sullivan European CCaaS Radar. Packaged solutions 2020 December, 2020: We launched our Puzzel packages – Engage, Delight and Inspire – making it easier than ever to buy and implement our CCaaS solutions. Live video tools 2021 May, 2021: We released Live Share and Screen Share, enabling agents to video chat and securely share screens with customers. Your journey starts here Want to drop by our office? In which country would you like to meet? Bulgaria Denmark Finland Norway Philippines Sweden United Kingdom Why Puzzel? Contact Centre Ticketing WFM Packages The Neighbourhood Puzzelers Customers Media & Insights Trust Centre Academy Marketplace Partners Help centre International sites Norway Sweden Denmark Finland WeWork, 1 Poultry London, EC2R 8EJ Telephone +44 (0) 333 300 0066 Registered in England & Wales 4124967 Newsroom Privacy Policy Puzzel twitter Puzzel linkedin Puzzel facebook Puzzel instagram Puzzel trustpilot © Copyright 2021 Puzzel Ltd. Website by Cite DMS Ltd. Request a call back Chat to our team