HOME ABOUT BOLTS SCREWS NUTS WASHERS MACHINE SHOP CONTACT (315) 422-0237 FAQ Web Security What is your privacy policy? Any information supplied to us does not get shared outside our store to anyone. For details, please see our Terms of Use. Ordering How to fill out the credit application? Download our credit application, complete, and fax to (315) 422-0206 or scan and email to sales@rumetco.net What do Tax Exempt Business Customers need to fill out to complete an order? Download our resale certificate, complete, and fax to (315) 422-0206 or scan and email to sales@rumetco.net What are the hours of operation? 7:30AM – 5:00PM Monday – Friday. Closed on Saturday and Sunday. You can stop by our stores during our hours of operation to pick up your online purchase or purchase what you're looking for. Get directions to our convenient location here. Is there a minimum order quantity? There is no minimum order requirements for online orders. In store: Cash transactions: no minimum Credit card: $5.00 minimum Customers on account: $10.00 minimum What if there is a mistake with my order? You should contact us as soon as you find any mistakes with your order: (315) 422-0237 Email us at: sales@rumetco.net or use our Contact Form Please use the name placed on the order, the online order # and/or invoice # to reference your order when you call or email. How do I change or cancel an order once it has been submitted? Please call us immediately at (315) 422-0237 Do I have to return full boxes? Yes. Due to our limited amount of space and wide assortment of fasteners, we cannot return all “unused” fasteners. We encourage everyone to purchase as close to the right amount of material for their job with little or no overage. We are happy to sell you more if you happen to need it! When will I get my refund? Refunds are normally reflected within 2-3 business days once the return has been received and processed. Depending on the credit card, the refund may take a full billing cycle to appear on your statement. How do I know if items are in stock? Items online are usually available in bulk quantities at each of our store locations. If we happen to be low or out of stock of an item, once your order is submitted, you will be contacted by email or telephone regarding any items that may be back ordered. We can edit any order if you decide you would like remove the back ordered item from your order. Large order quantities exceeding multiple carton quantities may need to be specially ordered for you. If you are concerned based on a high order quantity needed, please call us at (315) 422-0237 to make order arrangements. How can I get a quote? For the quickest and most convenient way, add items to your online shopping cart to get an order total. You may also contact us by: Phone: (315) 422-0237 Email: sales@rumetco.net or use our Contact Form Can an order be placed by telephone? Yes, orders can be placed by telephone by calling (315) 422-0237 you may also send orders by email to: sales@rumetco.net or by fax (315) 422-0206 Shipping What are my shipping options? Our primary shipping company is UPS. Your options would include: Next Day Air, 2nd Day Air, and Ground (up to 7 days). Depending on the size of an order we may ship your purchase through the USPS. these orders would ship 2 Day Priority Mail. If you need air freight, please contact us at (315) 422-0237 for a shipping quote. Do you ship internationally? No. Do you ship APO/FPO? No. Can I pick up my order? Yes, once you've added items to your cart, you can choose your Pickup Location. You will be contacted upon order completion. Can I track my order? You will be sent an email once your order has been processed that will include your order tracking number. What is the holiday shipping schedule? Rumetco Sales, Inc. observes most national holidays. If orders are placed on a holiday or weekend, the order will not be processed until the following business day. How quickly will my order be processed? Typically orders received before 1:00pm, Monday-Friday, will be processed and shipped the same day. Any received afterwards will not be processed until the following business day. Website Troubleshooting What if I can't find the item I'm looking for? In a continuing effort to add inventory onto our website, some items may not be listed. Please give us a call at 315-422-0237 or use our Contact Form with an item description and quantity needed. We will be able to inform you if we stock the item/s in store or if we may be able to special order an item for you. Please understand that we purchase material in bulk quantities only. Special order items are sold as so and do not qualify to be returned once ordered. What should I do if my credit card will not go through? Rumetco Sales, Inc. accepts all major credit cards. If you are having trouble with your credit card, you may need to try another card or contact your cards issuing bank for further assistance. Miscellaneous Do you offer any discounts? You will find that our package and case pricing have already been discounted. Which credit cards do you accept? We accept all major credit cards: Mastercard, Visa, Discover, and American Express. Do you offer house accounts? Credit applications are available for high volume sales customers only. If you believe you may qualify and are interested, please contact us at: Phone: 315-422-0237 Email: sales@rumetco.net or use our Contact Form Currently customers on account cannot use their account to charge orders online. Please call or send orders by email to sales@rumetco.net. CONTACT US Why Choose Rumetco Sales Fast Shipping & Free Returns Over 50 Years in Business Rumetco Sales is the trusted source for industrial fasteners near Syracuse, NY, Utica, NY, Rochester, NY, Watertown, NY, Binghamton, NY and surrounding areas. "I will be going here for future fastener needs, I wish I had known about this place ages ago." — Stan, a satisfied customer CONTACT US Phone: (315) 422-0237 Fax: (315) 422-0206 Location: 610 Bear St W Syracuse, NY 13204 Hours of Operation: Monday-Friday 7:30-5PM Saturday and Sunday: Closed ABOUT About Us Location Machine Shop PRODUCTS Bolts Screws Nuts Washers All Products CUSTOMER SUPPORT Contact Shipping Policy Return Policy Terms of Use FAQ © 2021 RUMETCO SALES, INC.. ECOMMERCE WEBSITE DESIGN BY: ACS WEB DESIGN & SEO