HOME ABOUT SERVICE RESOURCES CONTACT (617) 786-8400 678 Southern Artery, Quincy, MA 02169 Home Our Philosophy We work hard every day to build a high quality reputation for both quality service and affordable prices. At Foreign MotorWorks we combine the best qualities of the dealer and independent shops, while eliminating the shortcomings of each. To eliminate misinterpretation of the vehicles’ diagnosis, you are able to speak directly to the owner a Mercedes master technician, and ASE master technician who will be servicing or supervising the service and repairs on your vehicle. Our goal is to deliver the very best service and earn your repeat and referral business. We use the latest computer diagnostic equipment and have the special tools and specialized training to ensure your vehicle is serviced and repaired properly. Not communicating directly with the technician working on your vehicle can result in recommendations for work, at premium prices, that may not be a priority. If a dealership is located near you they may be your best opportunity for the service and repair to be done correctly if cost is of no concern. However, there are several major problems you may encounter when working with dealers. In any Mercedes dealership there are seasoned technicians but also many entry level apprentices, so the quality of service and diagnostics can vary considerably from visit to visit. While most repairs at the dealership have specified labor times with fixed prices, some do not. This leaves the repair cost up to the discretion of the service advisor which could further drive up the overall cost of repairs. On jobs that have overlapping labor this may not be taken into consideration, because estimates are done with menu pricing, which tends to drive up the final dealer invoice. On the other side of the spectrum are independent shops that don’t specialize. Although many are reputable and do the proper research to fix each vehicle, it is a time consuming process, so many don't take the needed time to diagnose the repair properly. Many independent shops do not have the correct tools, training, information and experience to diagnose and fix your vehicle properly the first time. This can lead to repetitive repairs that can be expensive, frustrating, and time consuming. If the proper tools were not used during installation your vehicle is at risk of the new parts being broken or damaged. Seemingly successful repairs completed at a competitive price could have used inferior parts that might fail prematurely due to improper assembly or part quality. When completing repairs we only use Original Equipment Manufacturer OEM or the OES Mercedes Benz parts if we feel these are equivalent. The exception to this is that many repairs can involve parts that are very costly or not available. Unlike the Mercedes Benz dealer, we can source used or rebuilt parts from many different suppliers and rebuilders to provide you with the most cost effective alternatives to new or dealer remanufactured parts. If you are of the mindset that the cost to service your older Mercedes Benz at the dealer can be prohibitive making replacement mandatory, then you should contact us to compare our cost to your current Mercedes repairs. Having come from a dealer we are intimately familiar with all the Mercedes models and their individual faults and failures, be they from 1950 or 2015. Unlike independents specialists remove the guesswork and significantly reduce your frustration with repeat repairs. We hope you try us and become a lifelong client; please tell your friends about FMW. We are a specialty Mercedes service shop, but we are not more expensive than the general foreign and domestic repair shops, and considerably less expensive than the dealer. Please contact us to schedule an appointment today. Customer Reviews I want to thank you again for the wonderful experience I had with you and Foreign Motor Works. Having been an owner of Mercedes (and other luxury cars) off and on for over 15 years, I have to say how impressed I was with your facility. Not only the exceptional service, but the honesty and integrity that is obviously part of your culture. Not only did you quickly identify the problem, which I knew existed, but you educated me on the process and the best way to approach the situation. I have had experiences bringing my cars to dealerships in the past, and treated fairly, but I left Foreign Motor Works feeling like I developed a sincere relationship and that I was not just a "customer." For all you Mercedes owners out there, you must try Foreign Motor Works. It's the real deal and an exceptional alternative to a dealership. First class! Thanks again Stan! Ed - Hull, Massachusetts Services Our team of technicians utilize the latest Mercedes-Benz diagnostic equipment and special tools when needed, we have the speciaized training to keep you vehicle operating at its highest level of performance and eliminate costly repairs due to service or repairs that might get overlooked at other shops. We provide the following services but the list is not exhaustive. Please call or email if you have questions or would like to book an appointment. Complete Computer Diagnostics Electrical Diagnostics Noise & Vibration Diagnostics Drivability Problems Complete Safety Analysis Engine Repairs Tune-Ups Fuel System Services Mufflers and Exhaust Systems Transmission & Driveline Repairs Steering & Suspensions Tires Alignments Brake Repair Specialists Coolant Systems Electrical Systems Emission Repairs Air Conditioning Services OIl Change & Maintenance