Check out our November Specials! HOME SALON MEDSPA SHOP LEARN ABOUT SPECIALS BOOK APPOINTMENT ONLINE the Beauty Lounge Policies Late Policy Unfortunately, clients who are late by 15 minutes or more to an appointment will need to be rescheduled. This will help to accommodate all other clients on the book and ensure that you receive a full service. Cancellation Policy Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply. We will be asking for a credit card to have on file and for certain services, a deposit will be required. In the Salon Deposits of 50% of the reserved service amount are required for hand-tied hair extensions at the time of booking an appointment. Cancellations of any salon service less than a 24-hour notice will result in a charge equal to 50% of the reserved service amount up to $100. “NO SHOWS” will be charged 50% of the reserved service amount. Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount. Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time. In the MedSpa Deposits of $100 are required for all neurotoxin, filler, Kybella and threads services, including consultations for injectables. QWO cellulite treatments are only sold as a series and payment up front is required upon booking an appointment. Deposits of 50% of the reserved service amount are required for all CoolPeel, VirtueRF and Subnovii services. Cancellations of less than a 24-hour notice will result in a charge equal to $100 for each service cancelled. “NO SHOWS” will be charged a $100 fee. Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge of $100. Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time. Payment: We accept cash and all major credit cards. Prices are subject to change without prior notice. Appointment Times: Reservations are preferred, though not always necessary and require a credit card or gift card to secure your reservation. We do recommend however, that you always reserve your next experience prior to leaving in order to guarantee the availability of your desired service(s) and times. Cell Phones and Personal Electronic Devices: We strive to provide our guests with a tranquil and private escape from the outside world. Please help us by turning off these devices upon entering the medspa. Please be aware of the volume of your voice so as not to disturb other guests. Children: Guests must be 12 years of age or older. Remember this is your time and to ensure the highest quality of service and relaxation for everyone, children are not allowed in the spa area. Gratuities: Optional, never expected, but greatly appreciated. Medical Concerns and Comfort Level: Guests who are pregnant, have had recent surgery or have any other medical concerns are advised to consult their physician before booking medspa services. Please advise us of allergies so that we may use products that are appropriate for you. The Beauty Lounge Gift Card: We offer a variety of gifts perfect for any occasion. We will help you personalize an experience for someone special. Please note, gift cards can be ordered online, by phone or in person. Gift cards are non-refundable and do expire after 1 calendar year from date of purchase. Refund Policy Retail Product refunds are issued within 7 (seven days) of the product's original purchase date, if the product was purchased or picked-up in store and 30 (thirty) days if the product was purchased online. Items must be unopened, unused and contain the original packaging. You, the buyer, are responsible for all return shipping charges on any item(s) you wish to return. We strongly recommend that you use a shipping service that can provide insurance for the full value of your returned item(s). The Beauty Lounge is not responsible for packages lost in transit. We also request that you include a copy of the original invoice or receipt. Ambre Blends sales are FINAL. No refunds, returns or exchanges accepted. Packages Sales of packages or series treatments are binding transactions between you (the “Client”) and The Beauty Lounge and NOT the Aesthetician, Stylist or Provider that may have sold you the package. If the Aesthetician, Stylist or Provider that sold you the package is no longer with the company or unable to perform the treatments for any reason whatsoever, our sole obligation is to substitute another Aesthetician, Stylist or Provider in lieu of the original Aesthetician, Stylist or Provider. Only under special circumstances shall refunds be issued and such refund shall be for TBL credit only. the Beauty Lounge 2325 Pointe Pkwy #110, Carmel, IN 46032 (317) 569-6448 info@beautyloungecarmel.com Social Media Contact Policies Join our team Site Privacy & Terms Subscribe Sign up with your email address to receive news and updates. Sign Up We respect your privacy.