Our use of cookies Read more about how we use cookies on our cookies policy page Policy version: 04 We use cookies to help us improve our website. This will set a cookie on your device to remember your preferences. No, take me to settings Accept and close Financial Ombudsman News and events Decisions and case studies Data and insight Contact us Who we are For consumers For businesses Search Financial dispute resolution that’s fair and impartial The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right. Make a complaint Find out more about us If you have a complaint What can you look at? Complaints we can help with How does the process work? What to expect Read more about how to complain If you are a business dealing with complaints: I want to know how you handle cases Handling complaints I need support with a consumer’s enquiry Technical desk More for businesses Are you a small business? If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help. Visit our SME website Need help with a claims management dispute? We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information. Visit our CMC website Who we’ve helped Clarence’s complaint about payments for a service he didn't receive Consumer Credit Clarence got in touch with us after he’d been trying to resolve a payment issue he’d been having for a service he’d bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help. Read Clarence’s complaint about payments for a service he didn't receive case study ‹ › 1 2 3 See all case studies Research We regularly publish information and data about our work and the cases we see. Data and insight Our insight Half-yearly complaints data Publications Annual report and accounts 2019/20 Plans and budget 2021/22 See all publications See all data and insight Latest news Financial Ombudsman Service publishes feedback statement on consultation on outcome reporting 1 November 2021 Today, we’ve published our consultation feedback statement on temporary changes to how we report the outcome of certain complaints. Read more Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21 28 October 2021 Today, we’ve published our Annual Report and Accounts for the 2020/21 financial year. Read more We’re consulting on a temporary proposed change to how we report the outcome of certain complaints 4 October 2021 Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times. Read more See all news Find out more Who we are Join us – careers at the Financial Ombudsman Meet our staff Is this page useful? Yes No Back to top Accessibility Join us: careers Corporate information Legal info Cymraeg Privacy policy Freedom of information Procurement Cookies Data protection and SARs The Modern Slavery Act ©2021 Financial Ombudsman Service