INSTITUTIONAL PAYMENT METHODS FAQ CONTACTS OMBUDSMAN LOGIN FAQ Home / FAQ Here are our Top 5 FAQ If you have additional questions that are not covered under our Top Five FAQs, please do not hesitate to contact us. I received a letter from FinSolutia informing me that you manage my account Your loan was sold to the current creditor and accordingly to article 1528 of the Civil Code, the associated rights and obligations of the original creditor have been transferred to the new creditor. As of now, you will have a new range of payment options that were not available to you previously. Each individual case may vary, FinSolutia may be able to offer you various resolution options to help you restructure or pay off your debt. How can I get a hold of my new Account Manager? How can I find out what my total current debt is? How can I make a payment if I don't have a bank account? Are there other options? I am having difficulty making my monthly payments, what types of options are available to me to in order to stay current? España (Madrid) Av. Asturias 9, 1ª Planta 28029 Madrid, España T. (+34) 917 699 200 F. (+34) 917 699 202 servicing.es@finsolutia.com España (Barcelona) Carrer Calabria, 169, 8ª Planta 1 08015 Barcelona, España T. (+34) 935 458 990 F. (+34) 935 458 999 servicing.es@finsolutia.com Portugal (Lisboa) Rua Sousa Martins 1, R/C Dto 1050-217 Lisboa, Portugal T. (+351) 211 223 444 F. (+351) 211 223 499 servicing.pt@finsolutia.com Quick Links FinSolutia Institutional Website Crediberia COPYRIGHT © 2015 FINSOLUTIA. ALL RIGHTS RESERVED.

INSTITUTIONAL PAYMENT METHODS FAQ CONTACTS OMBUDSMAN LOGIN Contacts Home / Contacts Please Get in Touch Whatever your questions may be in regard to your account, we will find the right person to assist you. España (Madrid) Avenida Asturias 9, 1ª Planta 28029 Madrid, España T. (+34) 917 699 200 F. (+34) 917 699 202 servicing.es@finsolutia.com España (Barcelona) Carrer Calabria, 169, 8ª Planta 1 08015 Barcelona, España T. (+34) 935 458 990 F. (+34) 935 458 999 servicing.es@finsolutia.com Portugal (Lisboa) Rua Sousa Martins 1, R/C Dto 1050-217 Lisboa, Portugal T. (+351) 211 223 444 F. (+351) 211 223 499 servicing.pt@finsolutia.com Choose a Subject Request a Debt Certificate Request a Tax Certificate Schedule a Call Schedule a Meeting Confirm a Payment Discuss Payment Options Ombudsman Other Business Hours Monday – Friday 9am to 6pm Saturday – Sunday Closed España (Madrid) Av. Asturias 9, 1ª Planta 28029 Madrid, España T. (+34) 917 699 200 F. (+34) 917 699 202 servicing.es@finsolutia.com España (Barcelona) Carrer Calabria, 169, 8ª Planta 1 08015 Barcelona, España T. (+34) 935 458 990 F. (+34) 935 458 999 servicing.es@finsolutia.com Portugal (Lisboa) Rua Sousa Martins 1, R/C Dto 1050-217 Lisboa, Portugal T. (+351) 211 223 444 F. (+351) 211 223 499 servicing.pt@finsolutia.com Quick Links FinSolutia Institutional Website Crediberia COPYRIGHT © 2015 FINSOLUTIA. ALL RIGHTS RESERVED.