EHEALTH HORIZON EXTRANET PROLIVALFollow PROLIVAL25/11/21 📣 Find us at AFRICA PAY & ID EXPO, December 9 and 10 in Marrakech! We will be supported by Elcimaï Technologies and Digital Services! # apide2021 #Bank #SaaS #digitalafrica Twitter From our Linkedin! Prolival renews its ISO 20,000 certification July 06, 2020 After a new complete audit of its service management system by Afnor Certification, Prolival renewed its ISO 20000-1: 2018 certification for all of its activities, managed services, projects and cloud computing. Aware of the importance for its customers and partners to be able to rely on a service provider with recognized know-how, Prolival renewed its ISO 20000-1: 2018 certification for a new year. This recognition is the realization of Prolival's investment for many years in the management of strategic and operational processes at the heart of its businesses. Prolival maintains a close relationship with its certifications and invests significant resources in obtaining them and then renewing them each year. FROM ITIL TO ISO, A COMPLEMENTARY APPROACH Depuis de nombreuses années Prolival forme et fait certifier chacun de ses collaborateurs sur référentiel ITIL afin de garantir la bonne adéquation de tous ses intervenants aux Métiers de Prolival et aux Niveaux de Services associés. Aujourd’hui, avec ISO 20 000, c’est le savoir-faire de l’ensemble de la société qui est reconnu, gage supplémentaire de confiance pour nos Clients et Partenaires. A PROPOS DE LA NORME ISO 20000-1:2018 Cette norme a été élaboré pour préciser des exigences en vue de l'établissement, de la mise en œuvre, de la tenue à jour et de l'amélioration continue d'un système de management des services (SMS). Un système de management de services (SMS) est une aide à la gestion du cycle de vie des services, comprenant la planification, la conception, la transition, la fourniture et l’amélioration des services, pour satisfaire aux exigences convenues et créer de la valeur pour les clients, les utilisateurs et l’organisme fournisseur des services. The adoption of an SMS is a strategic decision for an organization and is usually influenced by the objectives of the organization, the governing body, other parties involved in the service life cycle and the need to obtain feedback. efficient and resilient services. SMS provide visibility of operations, control of services and continuous improvement leading to greater efficiency and greater effectiveness. Our Other News: COVID-19 INFORMATION OUR PRESIDENT'S PRESS RELEASE Dear all, We are living in an exceptional period, where the Company must demonstrate its capacity to adapt ... PROLIVAL IN THE MOVE FOR THE PLANET 1st #ProlivalHeroes challenge from June 1 to 30, 2020 The Prolivaliens are joining forces to protect ... All the news CONTACT US Address : 420 Rue d'Estienne d'Orves, 92700 Colombes Telephone : +33 (0) 1 41 43 08 40 E-mail : Service-commercial@prolival.fr Follow us : © Copyright 2021 Prolival - All rights reserved Legal Notice Our values Jobs Spontaneous application Newsletter Newsletter - eHealth Newsletter - Cloud Newsletter - Cybersecurity Newsletter - Bank Finance Insurance Newsletter - CSR News Contact us Follow us on our networks: