Search Offers 0 Saved Call Menu Back You are here: Homepage > About Us > Customer Relations CUSTOMER RELATIONS CURRIE MOTORS CUSTOMER RELATIONS Customer experience is important to us, if you are not satisfied with the service or goods you received at one of our centres please let us know. Please click here to view our full complaints policy. Complaint Contact Details General Complaints In the first instance please discuss your concerns with a Manager at the Centre the complaint relates to. If you are not satisfied with their response or you wish to refer the complaint to our Head Office your complaint can be expressed: By post: Customer Relations, Currie Motors, 161 Chertsey Road, Twickenham, TW1 1ER By email: marketing@curriemotors.co.uk By telephone: 020 8892 0041 Complaints relating GAP or SMART insurance Currie Motors UK Limited sells GAP and SMART insurance as an appointed representative of ITC Compliance. If your complaint is in relation to GAP or SMART insurance your complaint can be expressed: By post The Compliance Officer, ITC Compliance Limited, Monarch Court, Emersons Green, Bristol, BS16 7FH By email complaints@itccompliance.co.uk By telephone 0845 177 22 66 or 0117 9708426 Complaints relating to finance Your complaint can be expressed: By post Finance Complaints, Currie Motors, 161 Chertsey Road, Twickenham, TW1 1ER By email finance@curriemotors.co.uk By telephone 020 8891 8850 Complaints Procedures Currie Motors policy is to deal with all complaints in a professional manner ensuring that we live up to our slogan ‘Nice People To Do Business With’. We will always ensure that customers can make complaints with no charge or penalty. General complaints We will investigate any complaint, whether verbal or written, diligently and impartially, obtaining any additional information as necessary. Currie Motors UK Limited subscribe to The Motor Ombudsman. If you are dissatisfied with the outcome of a dispute, Motor Codes can provide a CTSI certified Alternative Dispute Resolution (ADR) service. The Motor Ombudsman can be contacted at: The Motor Ombudsman 71 Great Peter Street London SW1P 2BN Telephone: 0345 241 3008 Email: consumer@tmo-uk.org Website: www.themotorombudsman.org/ Complaints relating to GAP insurance or SMART insurance Currie Motors UK Limited sells general insurance products as an appointed representative of ITC Compliance. The ITC Compliance complaints procedure is available on request. Complaints relating to finance The process Any complaint verbal or written will be referred to a Director at the earliest opportunity, we will: Acknowledge the complaint in writing promptly Give details in our acknowledgement letter of the Financial Ombudsman Service Make contact to seek clarification on any points where necessary Fully investigate the complaint Keep you informed of our progress Discuss with you our findings and proposed response If we cannot respond immediately you will receive contact from us advising on progress. We will let you have our final response as soon as possible and not later than eight weeks. MAKE AN ENQUIRY Back to top VISIT US Select Franchise All FIND NOW View All Our Locations Modern Slavery Statement Recruitment Privacy Policy Cookies Policy Privacy Policy Terms & Conditions Calls may be recorded for quality assurance and training purposes. © CURRIE MOTORS UK LIMITED. ALL RIGHTS RESERVED Reg Office: 161 Chertsey Rd, Twickenham, Middlesex. TW1 1ER Reg. Company Number: 2428180 VAT Reg. No. 225 2400 11 FINANCIAL DISCLOSURE All finance offers and finance quotations are subject to status. Currie Motors UK Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our firm reference number is 677321. Currie Motors UK Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and is permitted to advise on and arrange general insurance contracts. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. VISIT US Visit us in person at our dealerships across the London area in Twickenham, Chiswick and Kingston, with an Aftersales Centre in Isleworth NetDirector ® - Automotive Ecommerce change cookie settings This site uses cookies and related technologies for site operation, analytics and third party advertising purposes as described in our Privacy and Data Processing Policy. You may choose to consent to our use of these technologies, or further manage your preferences. To opt-out of sharing with third parties information related to these technologies, select "Manage Settings" or submit a Do Not Sell My Personal Information request. MANAGE SETTINGS ACCEPT RECOMMENDED