Child Poverty Action Group Donate Contact us Facebook Twitter Search Go Subscriber login HOME / FUEL RIGHTS HANDBOOK Fuel Rights Handbook Price £25 288 pages ISBN 978 1 906076 90 0 To order your copy either: Buy it now from our online shop Download the order form Call 020 7837 7979 to order by phone The 17th edition is OUT NOW About the NEW 17th edition Fuel Rights Handbook At a time when ‘heating or eating’ is an all too common dilemma, the Fuel Rights Handbook provides an essential guide for advisers and their clients striving to cope with fuel bills, debt and related problems with fuel supply. Fully updated with information about the new tariff and billing requirements, Fuel Direct and the small claims procedure in the county court, this new edition covers: the right to a supply methods of payment and metering responsibility for bills, and the rights of tenants arrears, debt and preventing disconnection beneﬁts and energy efficiency schemes tackling disputes, including going to court. With its emphasis on the legal protection of vulnerable consumers, and practical advice on pursuing complaints and obtaining compensation, this handbook also provides essential information on the reduction and prevention of fuel poverty. Information is cross-referenced to legislation and the latest Standard Licence Conditions for fuel supply. The Fuel Rights Handbook is relied upon by all Citizens Advice Bureaux and by lawyers, consumer advisers, social workers and advice agencies. Reviews 'The Fuel Rights Handbook is so clear and comprehensive that it is difﬁcult to conceive how advice could authoritatively be given on the rights of electricity and gas consumers without its help… If you work in this ﬁeld and have not already got it, you need it.' NEW LAW JOURNAL 'You will not be able to say that you are properly resourced without this indispensable publication from the CPAG stable...buy this book' ROOF 'As fuel prices increase and income, for many debt clients, remains static or decreases, with welfare reform, more clients will be in fuel poverty. This handbook is a useful part of a money adviser's resource kit... clearly written and comprehensive on fuel rights.' ARIAN (Citizens Advice money advice newsletter) 'Having trouble with fuel bills? Or advising other people with fuel bill problems? Get hold of the Fuel Rights Handbook.' SUNDAY MIRROR 'There has never been a greater need for a deﬁnitive guide to fuel rights. It will be no surprise to avid CPAG fans that this is it … well established as the standard practical guide … CPAG – what would we do without you?' THE ADVISER © CPAG 2000 - 2015. All rights reserved. Credits Terms & Conditions Contact us Privacy Policy Sign up for email news Fuel Rights Handbook sample chapter PDF 102.99 KB Keywords associated with this page fuel poverty CPAG Blog Child poverty facts and figures How you can help Bookshop Training Conferences and events Welfare rights Policy and campaigns About CPAG Media centre News CPAG in Scotland Contact Visit the CPAG in Scotland section