Contact Us Net Promoter Score (NPS) NPS judges the likelihood that QTS customers will purchase again or recommend QTS services to another company as judged by an ongoing independent survey of its customer base. Industry-Leading Rankings for Customer Support QTS is proud to report we achieved an industry-best NPS score of 88, nearly twice that of the closest data center company. Independently Administered The Net Promoter Score customer survey is independently administered and calculates overall customer satisfaction and brand perception. Innovation Driving Differentiation QTS’ SDP is enabling new levels of innovation in how customers interact with their data contributing to even higher levels of satisfaction. Customer Rankings QTS ranked high in customer service, physical facilities, processes, responsiveness and the 24-hour Operations Service Center. Net Promoter Score - Rolling 12 Month Average NET PROMOTER SCORE CHART Compare QTS against the industry QTS' target of 80 or above is inline with NPS scores of companies well-known for their customer service including Starbucks Corporation and Apple Inc. and is approximately double the average NPS score for data centers companies. FULLY COMMITED TO OUR CUSTOMERS As one of the fastest growing companies in the data center services sector, QTS differentiates itself through the strength of our Powered by People platform and consistent premium service to every customer at each of our software-defined data centers. Track Record of Leadership 2019 marked the fourth consecutive year QTS has led the data center industry in NPS Exceeds Better Known Brands QTS’ current score of 88 exceeds NPS scores of larger consumer brands known for their customer service including Starbucks (71) and Apple (72) All Time High QTS customer-centric approach and Service Delivery Platform pushed our 2018 NPS score to a new all-time high (75) QTS has a unique focus on customer service as reflected by its Net Promoter Scores (NPSs), averaging 75 for ongoing service and 95 for implementation. It measures NPS scores weekly and publishes the scores on a rolling 12-month basis on its website. NPSs are leveraged internally to improve the overall customer experience. Its focus on customer service and measuring service performance to enhance the customer experience should result in long-term customer retention. QTS reports having one of the lowest customer churn rates in the industry. Colo Solutions Report Gartner ‹ › HERE TO HELP Contact us for more information. Take Me There THE QTS DIFFERENCE Without our core values, we would just be another data center company. Learn More Our website uses cookies to ensure your online experience is as informative and relevant as possible. Please review our privacy policy to learn more about the information we collect. Do you consent to our use of cookies? I accept Powered by People 877-787-3282 Facebook Icon Twitter Icon YouTube Icon LinkedIn Icon Podcast Icon Powered by People Facebook Icon Twitter Icon YouTube Icon LinkedIn Icon Podcast Icon Glossary COVID-19 Response Plan Data Center Rules Legal Notices Privacy Policy Acceptable Use Policy California Privacy Notice SALES 877-787-3282 sales@qtsdatacenters.com SUPPORT 866.239.5000 support@qtsdatacenters.com CORPORATE HQ Overland Park 12851 Foster Street Overland Park, KS 66213 913.814.9988 OPERATIONS SUPPORT CENTER Suwanee 300 Satellite Boulevard Suwanee, Georgia 30024 PRODUCT SOLUTIONS & FEDERAL HQ Ashburn-Broderick 22271 Broderick Drive Sterling, VA 20166 ALSO OF INTEREST: Customer ExperienceQTS Announces Fourth Consecutive Year of...Financial News 2021 QTS Realty Trust, Inc. All Rights Reserved