APQC Logo Register Sign in Search Icon TOOLS GEAR ICON Menu Breadcrumb APQC ABOUT APQC Our Culture Our people are the reason for our success. For more than 40 years, we have dedicated ourselves to fulfilling our mission as we serve our members around the globe. Guided by a values-driven work ethic that originated with our founder, the late Jack Grayson, we continue to develop world-renowned research, frameworks, tools, and services. Living the Grayson Guarantee Founded by Jack Grayson, APQC is a team of around 70 thought leaders, researchers and business experts, marketers, and others who are passionate about productivity and quality improvement. We embrace a core set of values known as the Grayson Guarantee℠ - helping organizations and individuals around the world work smarter, faster, and with greater confidence. Learn More About APQC's Story Want to get in touch with us? CONTACT APQC Our Mission and Vision Our vision is to change the world by empowering organizations to improve productivity, learn, and sharpen their competitive edge. Our mission is to help organizations around the world improve productivity and quality by: discovering effective methods of improvement, broadly disseminating findings, and connecting individuals with one another and with the knowledge they need to improve. Our Values and Brand Promise THE GRAYSON GUARANTEE℠ Jack Grayson was known for his enthusiasm, altruism, and goal of helping our members and their organizations around the world improve productivity and quality. Inspired by Grayson’s life and actions, APQC embraces a core set of values. These values are collectively known as The Grayson Guarantee℠. The Grayson Guarantee is APQC's commitment to help organizations and individuals around the world work smarter, faster, and with greater confidence with our expertise and services. Trustworthy answers We will always conduct unbiased research and never compromise the integrity of our data. Lasting solutions, not quick fixes APQC focuses on providing long-term solutions that solve current problems and anticipate future needs. Fearless creativity, structured innovation We use structured processes to foster and channel creativity. From our airy, open workplace to the unique ways we work with each other and our members and clients, we generate leading-edge ideas and put them into practice. Individual contribution for collective achievement Our individual contributions are part of a greater whole. The success of our members and clients depends on our ability to combine independent ideas to design lasting solutions. Continual learning, sharing, and growth As the business environment evolves, so does APQC. We have thrived for more than 30 years because we respect our heritage and embrace new information, new perspectives, and change. The Grayson Guarantee is our promise to our clients and members – and to ourselves – to continue to be the catalyst for change for our members around the world. It guides everything that we do as an organization and as individuals. Lisa Higgins, President and CEO, APQC Our “Tree House” When the APQC complex was being built in 1980, our founder Jack Grayson had a vision for the kind of space he wanted to create for APQC. He envisioned a space that was not only functional, but also inviting for visitors and inspiring for the people who worked there. The result was a unique, elegant, and highly functional building with open offices that encourage teamwork and collaboration. With its sweeping views of surrounding trees and a wooded walking path that traces the complex, our headquarters have become known as “the Tree House.” icon-check-star Membership matters APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement. Want to take the next step? Learn more about our membership icon--arrow--right Already have an account? Sign in. APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more. US: 1-800-776-9676 INTL: +1-713-681-4020 FAX: 713-681-8578 APQC 123 N. Post Oak Ln Houston, TX 77024 USA Footer LOCATION AND DIRECTIONS PRIVACY POLICY TERMS OF SERVICE BENCHMARKING CODE OF CONDUCT © 1994-2021 APQC. ALL RIGHTS RESERVED