ABOUT SOLUTIONS DISCOVER INDUSTRY NEWS INVESTOR RELATIONS CONTACT BLOG JOBS EN DE ES FR PL CN Vertical BPO Services We expertly combine deep vertical and technical know-how with the human touch, to ensure that back office processes are more efficient and deliver great CX for your customers. Majorel’s proprietary digital tools are a key part of this offer – specifically targeted at the unique needs of key growth sectors, connecting front office (Customer Interaction Services) and back office for seamless CX. Deep Vertical Know-How Our vertical BPO services span all sectors, with a particular focus on our different growth verticals. By combining our deep industry expertise with excellent operational capabilities and – depending on the specific set-up – with innovative solutions and technology, we offer services such as claims management in insurance where we support the entire process from the declaration to the implementation of the compensation. For the automotive industry e-mobility services for which we have established our own e-mobility training academy in cooperation with the German Technical Inspection Agency (TÜV), and specialized back-office services for our utility and banking clients. Proprietary Digital Solutions These BPO services leverage our suite of proprietary digital tools that seamlessly connect front and back office services to provide engaging CX for customers, optimize our clients’ operational costs and drive revenue generation. These include: Majorel Acquire™ Based on our customer engagement platform (Enliven), we developed our acquisition solution to optimize our clients’ lead conversion cycle with a data-driven approach using advanced analytics. Based on ML (machine learning), Majorel Acquire predicts the best timeslots for contacting leads, the right channel to use and the most promising offer to make to increase sales for our clients. By evaluating actual results, our platform continuously adapts multichannel contact strategies, including calls, messaging services, email, voice SMS and rich communication services (RCS). To optimize production hours and costs for our clients, we leverage state-of-the-art outbound management systems, and improve the use of human resources in the process. Majorel PerfectMatch™ This solution augments the management of insurance claims to support our clients to deliver fast and efficient claims settlement to their customers and high customer satisfaction as a result. PerfectMatch includes workflow and business rules management, decision support and deadline management to help our CX experts to improve processing compliance. To decrease search time and improve process quality, PerfectMatch also provides for document management, full-text indexing and search. Majorel Lingua™ Our omni-language solution facilitates the bundling of multilingual services in low-cost locations as well as serving customers in rare languages. Written requests in certain languages are machine-translated (AI assisted) in real-time into English, are then handled by an English-speaking team member and the response is then translated into the original language to be submitted to the customer. A review of the answer by colleagues with native speaker language skills is also an option. Majorel Lingua combines machine translation, AI and crowd-based human quality control and currently covers approximately 50 languages. In addition, our proprietary digital solutions also include more specialized and complex platforms for Digital Consumer Engagement and Digital Banking. Specialized Digital Solutions Digital Consumer Engagement A holistic approach to digitally engage consumers for marketing, sales and services activities. Today, the consumer journey is increasingly digital. The world of brick-and-mortar and eCommerce is converging. Businesses need to engage consumers in a holistic approach, digitally connecting consumer touchpoints from marketing automation, sales conversion, customer service and CX management. More Vertical Digital Soultions Leveraging our deep domain and process knowledge, we have developed a suite of specialized digital solutions specifically designed to address the different needs of our clients across industry verticals. Majorel Digital Banking™ supports financial service providers in digitizing and optimizing their processes and services to reduce operating costs and drive revenues. More Table of contents Deep Vertical Know-How Proprietary Digital Solutions Majorel Acquire™ Majorel PerfectMatch™ Majorel Lingua™ Specialized Digital Solutions Recommend page Check out our latest insights Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more Practice-Tips: The Do’s and Don’ts of Online-Meetings Read more More insights We're global. So you can be close Book a site visit WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO. Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more WE BELIEVE IN INNOVATION. HERE’S THE LATEST WHAT'S NEW 2 December 2021 Majorel Enters Croatia and Further Extends Nearshore Capabilities Majorel announces that it has entered a new country – Croatia – further extending its nearshore delivery capabilities in the EMEA region. Read more 22 November 2021 Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey Majorel Group Luxembourg S.A. today announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş., one of Turkey's leading independent nearshore CX providers. The expected closing date for the transaction is December 31, 2021, subject to anti-trust approval, and will then be effective as of January 1, 2022. Read more Social Media Newsroom Majorel @majorel_global Twitter Logo Building effective and efficient bot dialogue should be a priority for quality customer service. Carlos Carvalho from junokai (a Majorel company) discusses best practices on @customerthink. Full article here: bit.ly/3DdNvrm Reply Retweet Like 3 Dec 2021 Majorel on Facebook “The capital city of Zagreb is an optimal place for Majorel because it has a spirit of entrepreneurship,” said Thomas Mackenbrock, CEO of Majorel. Our new site in Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. The new site is fully operational, with more than 100 team members already, to which we extend a warm welcome to the #oneMajorel team! Read more here https://bit.ly/3EmrhEQ Majorel Croatia 9 Majorel @majorel_global Twitter Logo We are further extending our nearshore delivery capabilities in the EMEA region. The new site in Zagreb, Croatia , is expected to bring hundreds of new jobs to the region, primarily serving our Global Internet clients. Read more here bit.ly/3EmrhEQ #oneMajorel Reply Retweet Like 2 Dec 2021 LOAD MORE WE SPEAK YOUR LANGUAGE. AND WE’D LOVE TO HEAR FROM YOU Please get in touch HOME JAK MOŻEMY POMÓC VERTICAL BPO SERVICES Driven to find a way. Investor Relations Jobs Contact Sitemap Legal notices Privacy policy