Get in touch with us Energy Services Home Energy Services Energy Services is designed to assist in meeting energy needs with low-income households and encouraging consumers to control energy costs through energy education. What we offer TCOG's Energy Services department includes utility and weatherization services. Apply for services Utility Assistance Utility assistance provides co-payment of utilities and the provision of supportive services in an effort to transition low-income families out of poverty and off of public assistance. Counties served: Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall Utility assistance includes the co-payment of utilities for a specific period of time while learning ways to conserve energy. Services also include a case management program with the goal of transitioning families off welfare by providing assistance with the cost of expenses such as education, training and other necessary supplies and supportive services. Each client situation is evaluated through an application process and the appropriate program service is then determined. Individual goals and objectives are identified as well as techniques for budgeting and energy conservation which will transition the client from poverty and/or address crisis situations. Household Size Maximum Income Level (Per Year)* 1 $19,320 2 $26,130 3 $32,940 4 $39,750 5 $46,560 6 $53,370 7 $60,180 8 $66,990 Families with more than 8 persons Add $6,810 for each additional person * Subject to change annually. Eligibility for CEAP is calculated at 150% of Federal Poverty Guidelines. Amounts listed above effective January 25, 2021. tcog.appointment.works/ea Schedule an Appointment Applications & Forms Important Contact Information Address Texoma Council of Governments ATTN: Energy Services 1117 Gallagher Drive, Suite 200 Sherman, TX 75090 Automated Appointment Scheduling Line (866) 904-8647 Main Phone (903) 893-2161 ext. 3541 - Utility Assistance (903) 893-2161 ext. 3530 - Weatherization Assistance Email Address dcolston@texoma.cog.tx.us - Utility Assistance ebrown@texoma.cog.tx.us - Weatherization Assistance Apply Online To complete an application online, please visit this link. To print and complete an application by mail, download an application. Apply for assistance We now accept applications for assistance online. Click here to apply. Download Center Application Application for Assistance Declaration of Income Statement Systematic Alien Verification for Entitlements (SAVE) System Application Certification Form for WAP and CEAP Application for Weatherization CoServ Customers CoServ Authorization for Release Apply for Assistance .path{fill:none;stroke:#000;stroke-miterlimit:10;stroke-width:1.5px} Important Incomplete applications or missing documentation will delay application process. ✕ Required Documentation Proof of income for all household members over the age of 18 for the previous thirty (30) days. Provide the income that applies to your household. If paid weekly, four (4) current check stubs If paid bi-weekly, two (2) current check stubs If paid monthly, one (1) current check stub Social Security Award Letter for current year Retirement Income Letter for current year VA award letter for current year TANF printout for previous thirty (30) days Child Support Letter (showing how much you receive on a monthly basis) Unemployment printout (showing how much you have received in the past 30 days) Documentation of any other income received in your household for the past thirty days All pages (front and back) of your current utility bills. Electricity bill Gas bill Propane bill Proof of Citizenship for ALL household members by providing one (1) of the following documents: US Passport US American Indian or Alaska Native, tribal enrollment or membership card with photo Birth Certificate or Birth Record Certificate of Naturalization Proof of Identity for Adult (18 and older) household members by providing one (1) form of identification: Drivers License or Texas ID US Military or Military Dependent ID Government Employee ID (City, County, State or Federal) Concealed Handgun Meet the Team Energy Services Judy Fullylove Energy Services Director 903-813-3537 Kenisha Golston CEAP/CSBG Program Manager 903-893-2161 x3553 Program Staff Michelle Brown Energy Services Specialist 903-893-2161 x3600 Michael Costello Energy Services Specialist 903-893-2161 x3601 Bobbie McDonald CSBG Casework Specialist 903-893-2161 x3591 Carol Noreen Energy Services Program Specialist 903-893-2161 x3588 Stevi Stowers Energy Services Specialist 903-893-2161 x3348 Brandi Washington Energy Services Specialist 903-893-2161 x3515 Hope Whitson Energy Services Specialist 903-893-2161 x3545 Frequently Asked Questions 1 How do I apply for services? We want to make the process for you as simple as possible, so we have made the application available for submission entirely online. Just visit our application section to access. If you have any additional questions, feel free to call our office at 903-813-3541. 2 How do you determine if I am eligible for assistance? 3 How long does it take to process my file? 4 What type of verification do I need? 5 Do I have to fill out all of this paperwork? 6 I do not have a birth certificate or passport. Can I send you a copy of my social security card? 7 I do not have a copy of my Social Security award letter. Can I send a copy of last year's award letter or a bank statement as proof of what I received from Social Security? 8 How does TCOG decide how much will be paid to my utility company? 9 Why did I get a disconnect notice if TCOG made a pledge to pay my utility bill? 10 Why do I have a balance forward on my new utility bill if TCOG paid last month's bill? 11 I have a disconnection notice and I will be shut-off today. What should I do? 12 I have left several telephone messages. Why hasn't anyone returned my call? 13 Did you get my fax? 14 Can I email my application to you? 15 Do I have to make an appointment to talk with someone about my current situation? 16 If I am denied assistance, what should I do? 17 Can I apply for utility assistance every year? 18 What happens if I move or change utility companies? Do I still get assistance? Customer Acknowledgement The Energy Services Program is federally-funded and administered by TCOG. Services are not emergency assistance or an entitlement program. Assistance is subject to availability of funds. Submitting an application is not a guarantee of assistance. The average time to process an application for utility assistance is twenty-eight (28) business days. Households must meet 2021 Federal Income Guidelines and live in one of the TCOG service areas. For a complete list of counties served visit: www.tcog.com/energy-services/#energy. TCOG will not secure any financial assistance or make payments until the application process is completed. Applicants are fully responsible any bill(s) and fees accrued before, during and after the application and eligibility determination process. Nonpayment of a bill can result in an interruption of services or disconnection. TCOG will not pay any late fees, deposits, reconnect charges. Applicants/clients are responsible paying fees associated with accounts. Utility Assistance provides assistance for electric, gas and propane bills only. Fees for text messages received from TCOG are the responsibility of the applicant/client. Client are responsible for notifying TCOG Energy Services of changes that could affect service delivery or payment to an account including but not limited to: change of account number, change of utility provider, change of address, telephone number or email address. 1117 Gallagher Drive Sherman, TX 75090 (903) 893-2161 Phone (800) 677-8264 Toll-Free info@texoma.cog.tx.us Upcoming Events DEC 09 FGP Monthly Inservice December 9 @ 9:00 am - 1:00 pm Sherman DEC 11 Household Hazardous Waste Collection Event (Sherman) December 11 @ 8:00 am - 12:00 pm Sherman View More… Open Records Requests The Public Information Act Texas Government Code, Chapter 552, gives you the right to access government records; and an officer for public information and the officer’s agent may not ask why you want them. All government information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information. Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought. For additional information on the Public Information Act and how to submit Open Records Requests to Texoma Council of Governments, please follow the link below. Rights & Responsibilities Search © 2011-2019 Texoma Council of Governments. All Rights Reserved. ContactPrivacy PolicyTerms of UseOWA Hosted by MARJEN Technology Group