Refunds If you have received a letter regarding a refund, this letter is important. It may contain a cheque for a refund in respect of Home Emergency and Warranty Insurance Policies. Please see our Frequently Asked Questions below to assist with any queries. If you would like to speak to us about this or have any additional concerns, please contact UK General by calling 0330 229 2660. Frequently Asked Questions 1. Why have I received this letter? 2. What are my options if I have difficulty in travelling to my bank or Post Office branch? 3. The information on the cheque is wrong (title/name/surname) or the cheque is damaged? What should I do? 4. When and how did I purchase the policy/ies? 5. How is my total refund amount calculated? 6. What do I do if there are policies not listed in your letter or the details are wrong? 7. What do I do if I don’t pay tax, or I am a higher rate taxpayer? 8. What if I have a difficulty in reading the letter or need it in braille/large type. Are you able to provide an alternative version which meets my needs? 9. I am the executor/power of attorney for the customer. What do I do? 10. I have an outstanding repair/ongoing complaint. Can I still bank my cheque? 11. What should I do if I have any other issues over my dealings with Home Sure Solutions Limited and/or Protect You Limited, or with My Home Emergency or Warranty Cover products? 12. I still have concerns, who can I speak to about this? UK General Insurance Building 3.1 Carrwood Park Swillington Common Farm Selby Road Leeds LS15 4LG 0333 400 9070 sayhello@ukgeneral.co.uk We have taken great care to produce this website and the material contained within our website. Information provided is based on UK General Insurance Limited knowledge and understanding of the general insurance market at the time of publication and is therefore subject to change. Clients should take their own professional advice in connection with any issues which could affect their business. UK General Insurance Limited accepts no responsibility or liability for any actions taken based on the information contained within the contents of our website or if the website is unavailable. This website and its content is copyright © UK General Insurance Limited 2020. All rights reserved. UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales Company No. 4506493. Firm Reference No. 310101. Registered Office: UK General Insurance, Building 3.1, Carrwood Park, Swillington Common Farm, Selby Road, Leeds, LS15 4LG. © UK General 2020 I Complaints data I Cookies I Business customer privacy notice I Customer privacy notice