MENU ACCOUNT Get in touch An update on the energy market Lots of people are calling us today to try and sign up with us, or checking that we're ok given the current unprecedented wholesale energy situation in the news. Please don't worry, Octopus Energy, our supplier partner, are a well backed, prudently hedged company and we are not going anywhere. However, we are not delivering our usual very short waiting times on the phone and you may be waiting for some time. You can check what tariff you are on, and the very best tariff we can offer you on your account dashboard. Please note, our team cannot offer any better tariffs over the phone. You can also email us at hello@mandsenergy.com. The team usually respond within a day and it's taking a little longer at the moment - but we will get back to you. Don't spend a lifetime waiting on the phone No one likes waiting for half an hour just to speak to someone, and only then start explaining why you're calling! If you've got no gas or electricity, or you suspect there might be a gas leak, head to this emergency guide Email is the best way to get in touch with our customer service team. Email hello@mandsenergy.com Speak to us If you have an urgent issue you can always call us for help. Call us For general enquiries: By email: hello@mandsenergy.com By phone: 08081 697 822 Privacy Terms & Conditions Modern slavery statement ABOUT MARKS & SPENCER The company Jobs Plan A Store finder Accessibility Privacy Terms & Conditions M&S Energy is proudly supplied by Octopus Energy Ltd. Octopus Energy Ltd is a company registered in England and Wales. Registered number: 09263424. Registered office: 33 Holborn, London, EC1N 2HT. Marks and Spencer plc is a company registered in England and Wales. Registered number: 0214436. Registered office: Waterside House, 35 North Wharf Road, London, W2 1NW. We use cookies to provide a great experience. If you're happy with this, continue browsing. Read more Manage my cookies.