Tapjoy in agreement to be acquired by ironSource Learn More Customer Support TAPJOY CUSTOMER SUPPORT We have outlined some of the most frequently asked questions from our gamer community to help you get the information you need. Access and use of Tapjoy customer support services is governed by the Tapjoy User Terms. TOP QUESTIONS How can I submit a customer support request for an offerwall ad? I completed an offer but didn’t get my rewards! What about phone or email support? ALL QUESTIONS All categories Denial Reasons Explained General Questions How to… Missing Rewards Technical Issues/Questions How do I locate my Player ID? How can I submit a customer support request for an offerwall ad? Can I opt out of seeing Tapjoy ads on my phone? How do I find my Advertising ID? I am getting a “no offers available” message when I try to access Tapjoy’s offerwall. What happens to my case after I submit it? My reward was denied because ‘this app install was not attributed to Tapjoy’. What does this mean? View All Reach out on Twitter Ask another Question TAPJOY USER FEEDBACK ”What differentiates Tapjoy is the fact they have human customer support, this is more than I can say for other reward providers. I generally receive really good rewards and customer support is responsive. Tapjoy is awesome!” Raj Sankla Tapjoy Advocate TWITTER PROFILE LINKEDIN PROFILE WORK WITH US Advertise Monetize Offerwall About Us CONTACT Contact Us Customer Support Tapjoy Careers LEARN MORE Resources & Blog Press & News Documentation TERMS Terms & Conditions Privacy Policy Do Not Sell My Personal Information Language: ENGLISH 日本語 简体中文 한국어 © 2021 Tapjoy