Cookies policy Continuing browsing means acceptance of our policy. See Cookies Policy To accept Flights Hotels Trains Insurance Cars Trips Ticket Sales Get currency General conditions 1.- Identification of the parties. The terms and conditions indicated below regulate the access and use of the URL http://www.9punto9.unida.com/ (hereinafter the PORTAL), owned by VIAJES 9 PUNTO 9, (hereinafter the BORROWER ), whose company name is VIAJES 9 PUNTO 9, NUREMBERG, 9, CP: 28032, Madrid (Madrid), with CIF: B86588092. Telephone 912189257 And email: reservas@9punto9.es . GENERAL CONDITIONS OF USE OF SuAgenciaOnline.com And, on the other hand, the natural person, hereinafter THE USER, who accesses the page to obtain information and contract the services offered through the portal. For the use of this portal, it is necessary for the USER to accept, expressly, by means of a "click" on the button at the end of the registration form "I have read and I accept the Conditions of Use", each and every one of the these general conditions, as well as all those particular conditions collected for the use of certain services. If you do not accept these General Conditions of Use, you must refrain from accessing and / or using the services and / or content offered by THE BORROWER. 2.- Purpose of the services offered. The BORROWER is a commercial entity whose main activity consists of the exercise of mediation activities and / or organization of tourist services, for which it has the pertinent licenses granted by the Community of Madrid (CICMA 2222) Through the Portal www.suagenciaonline .com, the BORROWER enables the USER to access and use the various services and content made available by the company itself, and / or by third-party service and content providers, including, but not limited to, the reservation from: plane tickets, package tours, hotels or cruises and car rentals. These general conditions of use, regulate the generic use of the portal, the effective contracting of the services offered by the BORROWER will be governed by their specific general conditions in accordance with the legislation in force on the matter, the user will have the possibility of viewing and Print the aforementioned conditions and you must expressly accept them before making your reservation effective. The realization by the User of reservations or purchases of products or services of those providers or organizers of package tours that the User chooses, will be subject to the specific terms and conditions that such providers or organizers of package tours establish for each case. Asimismo, los billetes de vuelo o de crucero emitidos en favor del Usuario contendrán avisos importantes incluyendo, entre otros, información para pasajeros internacionales acerca de las limitaciones de responsabilidad y avisos sobre limitaciones de responsabilidad en materia de equipajes. El Usuario consiente en aceptar y respetar los términos y condiciones de compra que se establezcan por cualquier proveedor u organizador con el que el Usuario elija contratar, incluyendo, con carácter enunciativo y no limitativo, el pago de cualesquiera importes devengados y el cumplimiento de cualesquiera normas y restricciones acerca de la disponibilidad de tarifas, productos o servicios. En caso de que existan normas o restricciones especiales que afectaren a determinadas tarifas, productos o servicios seleccionados por el Usuario, tales normas o restricciones especiales serán puestas de manifiesto al Usuario en la pantalla antes de proceder a la reserva. 3.- Responsabilidad de los proveedores de productos o servicios. La elaboración y actualización de la información sobre ofertas, productos o servicios, precios, rutas, distancias, características y cualesquiera otros datos e informaciones relevantes acerca de los productos y servicios ofrecidos a través del sitio Web, corresponde a los respectivos Proveedores de productos o servicios u organizadores de los viajes combinados, sin que el PRESTATARIO, sea responsable del mantenimiento, revisión, supervisión o actualización ni tenga posibilidad de verificar la veracidad, actualización, precisión o lo completo de dicha información. Los proveedores de productos o servicios y los organizadores de viajes combinados, cada uno dentro del ámbito de sus respectivas obligaciones, serán responsables frente al Usuario del cumplimiento de las obligaciones derivadas de la normativa en vigor y de los términos y condiciones de venta de cada uno de los productos y servicios o viajes combinados que se contraten, sin que el PRESTATARIO asuma obligación ni responsabilidad alguna respecto de aquellos productos o servicios que no preste directamente. Pon ende los premios sobre viajes, se someten a las condiciones particulares de la mayorista que los conceda, que en ningún caso serán en temporada alta. 4.- Modificaciones. The portal reserves the right to modify, limit or cancel the terms and conditions applicable to the aforementioned web site, as long as a notice is made at least 15 days in advance. The notice will be made through a pop window, which will open when accessing the page, or a notification to the user that will be made prior to the modification, limitation or cancellation. 5.- Conditions of access and use of the portal. - 5.1. Technical access requirements: To access the Portal, the USER must have access to the Internet, pay the corresponding access and connection fees and have the equipment and computer systems necessary to connect to the Network, including a terminal that is suitable for the purpose (computer, telephone, etc.) and a modem or other similar or similar access device. For the correct access and use of certain contents and services of the Portal, it implies the downloading on your computer equipment of certain computer programs or other logical elements. Said installation will be borne by the USER, the BORROWER declining any type of responsibility that may arise from it. - 5.2. Obligation to make correct use of the Portal, Services and Contents: a) The USER agrees to use the Portal, the Services, the Contents and these General Conditions in accordance with the law, morals, good customs and public order. It is obliged to use the Portal, the Services and the Contents in a diligent, correct and lawful manner and, in particular, it undertakes to refrain from: 1 / Reproducing or copying, distributing, allowing public access through any form of communication publish, transform or modify the Contents, unless the authorization of the owner of the corresponding rights is obtained or it is legally permitted; 3 / Delete, evade or manipulate the "copyright" and other identifying data of the rights of their owners incorporated into the Contents, as well as the technical protection devices, or any information mechanisms that the Contents may contain. 4 / Use the forums made available by SuAgenciaOnline.com, to insert messages that are not directly related to the topic of the forum, in particular, illegal, illicit, defamatory content or any other that could harm the rights of third parties or cause damage to information systems. SuAgenciaOnline.com reserves the right to withdraw any message that it deems inappropriate. Likewise, the User undertakes to diligently guard and keep secret the passwords provided by SuAgenciaOnline.com and to assume the consequences or financial damages suffered due to the lack of diligence in their custody. 4 / Use the forums made available by SuAgenciaOnline.com, to insert messages that are not directly related to the topic of the forum, in particular, illegal, illicit, defamatory content or any other that could harm the rights of third parties or cause damage to information systems. SuAgenciaOnline.com reserves the right to withdraw any message that it deems inappropriate. Likewise, the User undertakes to diligently guard and keep secret the passwords provided by SuAgenciaOnline.com and to assume the consequences or financial damages suffered due to the lack of diligence in their custody. 4 / Use the forums made available by SuAgenciaOnline.com, to insert messages that are not directly related to the topic of the forum, in particular, illegal, illicit, defamatory content or any other that could harm the rights of third parties or cause damage to information systems. SuAgenciaOnline.com reserves the right to withdraw any message that it deems inappropriate. Likewise, the User undertakes to diligently guard and keep secret the passwords provided by SuAgenciaOnline.com and to assume the consequences or financial damages suffered due to the lack of diligence in their custody. defamatory or any other that could harm the rights of third parties or damage computer systems. SuAgenciaOnline.com reserves the right to withdraw any message that it deems inappropriate. Likewise, the User undertakes to diligently guard and keep secret the passwords provided by SuAgenciaOnline.com and to assume the consequences or financial damages suffered due to the lack of diligence in their custody. defamatory or any other that could harm the rights of third parties or damage computer systems. SuAgenciaOnline.com reserves the right to withdraw any message that it deems inappropriate. Likewise, the User undertakes to diligently guard and keep secret the passwords provided by SuAgenciaOnline.com and to assume the consequences or financial damages suffered due to the lack of diligence in their custody. b) The Portal: SuAgenciaOnline.com, does not control or guarantee the absence of viruses or other elements in the Contents that may cause alterations in the computer system (software and hardware) or in the electronic documents and files stored in the computer system of the User - 5.3 Denial and withdrawal of access to the Portal and / or Services: SuAgenciaOnline.com reserves the right to deny or withdraw access to the Portal and / or Services, at any time and without prior notice to those USERS who fail to comply these General Conditions. - 5.4 Use of the Services offered on the SuAgenciaOnline.com Portal in accordance with the Non-Consent Advertising Policy regulated in the Law of Services of the Information Society and Electronic Commerce (LSSICE) The USER and SuAgenciaOnline.com are obliged to make use of the Services in accordance with the Non-Consent Advertising Policy, and in particular, they undertake to: o Not send unsolicited chains of electronic messages. o In the cases of sending advertising by the BORROWER to the Users, it will be sent with the word "ublicity" so as not to mislead. People harmed by the receipt of unsolicited messages addressed to a plurality of people may notify the BORROWER by sending a message to the email account:customers@suagenciaonline.com 6.- Responsibilities. The Travel Agency will respond to the consumer, depending on the obligations that correspond to them by their scope of management -6.1 the BORROWER will not be responsible, in addition to the responsibilities indicated in the third clause of these general conditions of use on the portal , directly or indirectly from: The quality of the service, the speed of access, the correct functioning or the availability or continuity of the portal's functioning. Information entered by users, collaborators and third people. Damage that may be caused to users' computers by using the portal. If due to force majeure (including, but not limited to, political, economic disorders or instabilities that affect security), deficiencies arise in reservations, confirmations and / or execution of any trips or services that are contracted through of the BORROWER, due to circumstances that are not foreseeable or solvable by the BORROWER or if it is even impossible to comply with some of the agreed benefits, the client renounces to file any type of claim against the BORROWER and / or the companies of the group the BORROWER, existing at present or in the future, for those deficiencies or breaches, unless the lack of professional diligence of the BORROWER is verified. Failure to comply with the law, morality and generally accepted good customs or public order as a consequence of the transmission, dissemination, storage, making available, reception, obtaining or access to the contents. The infringement of intellectual and industrial property rights, rights to honor, personal and family privacy and the image of people (photographs), property rights or any other nature, belonging to a third party as a consequence of the transmission, diffusion, storage, making available, reception, obtaining or access to the contents. The links and hypertext that allow the USER to access features and services offered by third parties through the web site www.suagenciaonline.com do not belong to or are under the control of the BORROWER; It will not be responsible for the information contained therein or for any effects that may arise from said information. The vices and defects of all kinds of the content transmitted, disseminated, stored or made available. -6.2 Of the USER: Of the realization of any type of illicit action, harmful to rights, harmful and / or damaging. 7.- Privacy policy. As a result of registering as a user in the SuAgenciaOnline.com Service, the user accepts that the personal data provided by him or that will be provided in the future to SuAgenciaOnline.com with address at calle General Perón, n. XX, CP: 28000, Madrid (Madrid), Spain, are processed in a personal data file. The data thus registered may be used for the provision and administration of the services of SuAgenciaOnline.com, the processing of reservations and the collection of products and services through www.suagenciaonline.com, call centers, mobile communication systems based on GSM technologies , GPRS or UMTS; the realization of statistics, the referral of advertising and other commercial promotions by email, SMS, MMS or any other similar means from both the BORROWER and third party companies; conducting prize contests, subscribing to newsletters, and incident management. The files thus created will be the property and responsibility of SuAgenciaOnline.com The owner of the data will have at all times the right to access the automated files, being able to exercise the rights of rectification, cancellation and opposition in the terms included in the protection legislation of data. To this end, the owner of the data must send an email to the address customers@suagenciaonline.com in which the username, password, action requested and the user's address are included in order to send the BORROWER the confirmation of your performance according to your request. The delivery of all the data required for registration as a user is mandatory if the opposite is not specified in the registration form, and the BORROWER may deny the registration to the interested party who does not provide such data. The owner of the data expressly authorizes SuAgenciaOnline.com to transfer the data to EXPERIAN CHEETAHMAIL SPAIN, for the data processing purposes authorized by the user, especially those related to service management and incidents, reservation processing, billing, commercial communications, advertising and marketing by email, SMS, MMS, WAP or any other similar means. In this sense, SuAgenciaOnline.com, informs the user that in order to contract the products and services offered, SuAgenciaOnline.com must necessarily communicate the user's personal data to the providers of the products and services and / or Tour operators who organize the trips. combinations chosen by the user, who will be obliged to use their data, solely and exclusively to comply with the object of the contract. Likewise, and for the purposes of the provisions of article 34.e) of Organic Law 15/1999 of December 13 on the protection of personal data, the User gives their consent for SuAgenciaOnline.com to transfer their data to the recipients and in the terms and conditions indicated above, destined for any country in the world, even those that do not offer a level of protection comparable to that of the LOPD. The consent of the user for the treatment and transfer of their personal data will be revocable at any time, a written communication to the person responsible for the file in the manner described above is sufficient. Finally, SuAgenciaOnline.com wants to inform the User that their data will be treated confidentially and hosted on servers that meet the requirements established by Spanish legislation on data protection. 8.- Intellectual and industrial property. The entirety of this web site: text, images, brands, graphics, logos, buttons, software files, color combinations, as well as the structure, selection, arrangement and presentation of its contents, is protected by the laws on Intellectual Property and Industrial, being prohibited its reproduction, distribution, public communication and transformation, except for personal and private use. Likewise, the total or partial reproduction, retransmission, copy, assignment or broadcasting of the information contained in these pages, whatever its purpose and the means used for it, is prohibited. By accepting these conditions, the User who enters reviews, images, videos or comments on the PORTAL, agrees to assign to the BORROWER and the other companies of the ## _ GROUP _ ## the non-exclusive right, exempt from copyright, perpetual, irrevocable and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute and display said reviews, images, videos or comments throughout the world and in any media. It will also grant the BORROWER and the other companies of the ## _ GROUP _ ## and sublicensees the right to use the name that accompanies said review or comment, if any, in relation to said review or comment. 9.- Use of cookie technology. The BORROWER reserves the right to use so-called cookies in any type of use of the Portal. However, Users are informed of the possibility of discarding this use in their computer terminal. Through these cookies, the rest of the users, once you are registered, can see whether or not you are connected and thus contact you more fluently and quickly. 10.- Minors. Access to and use of the portal by minors is prohibited, the BORROWER establishes a registration blocking method for those under 18 years of age, and is not responsible for the veracity and accuracy of the data filled in by the USER. The BORROWER reminds users of legal age who are in charge of minors that it will be their sole responsibility to determine what services and / or contents are or are not appropriate for the age of the latter. The BORROWER informs them that there are computer programs that allow filtering and blocking access to certain contents and services, in such a way that parents, for example, can decide which are the contents and services of the Portal to which their children can have access and which not. 11.- Jurisdiction. These conditions are written in Spanish, and are subject to current Spanish legislation. For any type of controversy derived from the use of the services offered or the contents of the portal, the parties, with the acceptance of these Conditions, expressly submit to the jurisdiction and competence of the courts with power in the locality of compliance with the obligation. The registered office of the company, as well as administrative management and direction are in Madrid, therefore being the territorial competence in tourism matters of the Autonomous Community of Madrid. GENERAL CONDITIONS OF THE COMBINED TRAVEL CONTRACT A los efectos de las presentes Condiciones Generales, se entenderá como programa/folleto aquel en el que se encuentre incluida la oferta que haya dado origen al contrato de viaje combinado localizado en la dirección Web donde figure la oferta del viaje y que el consumidor ha visualizado previamente. El programa/oferta es la descripción del viaje combinado contenida en el programa/folleto La información sobre el programa/oferta contenida en el programa/folleto es vinculante para el organizador o detallista, salvo que concurra alguna de las siguientes circunstancias: a) Que los cambios en dicha información se hayan comunicado claramente por escrito al consumidor antes de la celebración del contrato y tal posibilidad haya sido objeto de expresa mención en el programa/oferta. b) Que se produzcan posteriormente modificaciones, previo acuerdo por escrito entre las partes contratantes. 1.- Regulación jurídica aplicable. The contract, which is mandatory for both parties in the terms provided therein, is made up of the clauses contained in the General Conditions published in the aforementioned program / brochure, which complete and develop the specific applicable legislation without contravening it, also adding the Specific stipulations that are agreed between the Agency and the consumer. All this integrates a "combined trip" contract, since it includes a set of services previously programmed and offered for a global price, or projected at the client's request also at a global price. The contracting parties expressly submit, waiving their own jurisdiction, 2.- Organization. The organizer of this package trip is clearly specified in the program / brochure. 3.- Registrations and refunds. In the act of registration and without prejudice to the advance that Article 3 of the Combined Travel Law authorizes, the Agency will require at least a deposit of 40% of the total amount of the trip, not considering any place as firmly committed until make this deposit. The remaining 60% must be paid, at least 21days before the departure date, otherwise the place is considered as canceled, applying, in this case, the conditions outlined in the cancellation section. The deferred payment must be expressly requested, otherwise the full payment of the reservation will be made. The confirmation of the reservation will always be made before the formalization of the contract. The prices indicated in the program / brochure that include indirect taxes on consumption when applicable, have been calculated based on the rates and currency changes in force on the date of publication of the program / brochure that gave rise to this contract. packages and / or its brochures and offers included in it. Said prices may be revised in the event of variations in the cost of transport, including the cost of fuel; in the rates and taxes related to certain services; and in the exchange rates applied to the trip. Except in the case that they occur in the 20 days prior to the user's departure, these variations will be automatically attributed to the consumer, which obliges the Retailer Agency to communicate the variation to the user, who may desist from the trip, with the right to refund of your payments. All reimbursements that are appropriate for any concept will always be formalized through the Retailer Agency where the registration was made, and no refund will be made for services not used voluntarily by the consumer. Except in the case that they occur in the 20 days prior to the user's departure, these variations will be automatically attributed to the consumer, which obliges the Retailer Agency to communicate the variation to the user, who may desist from the trip, with the right to refund of your payments. All reimbursements that are appropriate for any concept will always be formalized through the Retailer Agency where the registration was made, and no refund will be made for services not used voluntarily by the consumer. Except in the case that they occur in the 20 days prior to the user's departure, these variations will be automatically attributed to the consumer, which obliges the Retailer Agency to communicate the variation to the user, who may desist from the trip, with the right to refund of your payments. All reimbursements that are appropriate for any concept will always be formalized through the Retailer Agency where the registration was made, and no refund will be made for services not used voluntarily by the consumer. 4.- El precio del viaje combinado incluye. 1. Round trip transportation, when this service is included in the contracted program / offer and according to your specifications. 2. Accommodation and / or alimony in the contracted regime in each case in the hotels or chosen establishments or in other similar ones in case of substitution as specified in the contracted program / offer. 3. The rates or taxes of the hotel establishments. 4. Technical assistance during the trip, when this service is specifically included. 5. All other services and accessories that are specifically specified in the corresponding itineraries. 6. Indirect taxes (VAT, IGIC) when they are applicable. 7. Everything that is also specified in the contract. Only the services expressly detailed in the brochure, schedule and documentation of the trip will be considered included in the contract price. Any other service will be paid before the start of the trip. As a general rule, a strict criterion of literality must be followed, which leads to the conclusion that what is not specifically detailed as included in the price of the trip, will not be included in it. 5.- Exclusions. 1. The price of the combined trip does not include Visas, airport taxes, and / or entry and exit taxes, vaccination certificates, "extras" such as coffees, wines, spirits, mineral waters, special diets, washing and ironing of clothes, optional hotel services, etc. , and in general any services or benefits not expressly included in the brochure, schedule or documentation of the trip. In the case of excursions or optional visits whose price is indicated with the simple character of "estimated", variations may occur (depending on the circumstances) on these costs initially calculated or foreseen. Tips are not included in the price of the combined trip. In the case of cruises, the tip loses its voluntariness and, at the beginning of it, The client is advised that he must assume the commitment to deliver at the end of the trip a certain amount depending on the duration. This amount, set before starting the cruise, is intended solely for service personnel. 2. Excursions or optional visits In the case of excursions or optional visits not contracted at origin, the publication on their characteristics and price contained in the program / brochure is for informational purposes and in no case is it part of the combined travel contract. The information published in the program / brochure is merely indicative and may vary at the time of hiring. Likewise, the possible realization of the same is not guaranteed until the moment of their hiring. 3. Snow trips On snow trips, unless otherwise indicated in the program / brochure, lifts and ski courses will not be included. 4. Tips Tips are not included in the price of the combined trip. In the case of cruises, the tip loses its voluntariness and, at the beginning of the same, the client is warned that he must assume the commitment to deliver at the end of the trip a certain amount based on the duration. This amount, set before starting the cruise, is intended solely for service personnel. 6.- Important notes about apartments, hotels and other services. 1. Apartments. When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people who must occupy the apartment, without omitting children regardless of their age. It is noted that the administration of the apartments can legally refuse to admit the entry of those undeclared persons, there being no place for any claim for that reason. In some cases there is the possibility of enabling an extra bed / s or cots, which must be requested by the clients before the contract is finalized, and which, unless expressly stated otherwise, will not be included in the published price of the apartment. When renting apartments, in general, the corresponding rental contract must be signed on site according to the official authorized model. This contract, In which the Organizing Agency is not a party, it must be signed by the user, who will pay the corresponding bond or civil liability insurance to respond for any damage, if that is required. Key collection is normally carried out during office hours, at the building's concierge or at the place indicated in the documentation of the program / offer, from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m., being carried out, as a general rule , entry from 5 pm on the day of arrival and eviction around 10 am on the day of departure. Given the peculiar operation of this type of establishment, we highly recommend strict compliance with these schedules, in order to avoid damages and inconveniences that are very difficult to remedy. It must be signed by the user, who will pay the corresponding bond or civil liability insurance to respond for any damage, if that is required. Key collection is normally carried out during office hours, at the building's concierge or at the place indicated in the documentation of the program / offer, from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m., being carried out, as a general rule , entry from 5 pm on the day of arrival and eviction around 10 am on the day of departure. Given the peculiar operation of this type of establishment, we highly recommend strict compliance with these schedules, in order to avoid damages and inconveniences that are very difficult to remedy. It must be signed by the user, who will pay the corresponding bond or civil liability insurance to respond for any damage, if that is required. Key collection is normally carried out during office hours, at the building's own concierge or at the place indicated in the documentation of the program / offer, from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m., being carried out, as a general rule , entry from 5 pm on the day of arrival and eviction around 10 am on the day of departure. Given the peculiar operation of this type of establishments, we highly recommend strict compliance with these schedules, in order to avoid damages and inconveniences that are very difficult to remedy. who will pay the corresponding bond or civil liability insurance to respond for any damage, if that is required. Key collection is normally carried out during office hours, at the building's concierge or at the place indicated in the documentation of the program / offer, from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m., being carried out, as a general rule , entry from 5 pm on the day of arrival and eviction around 10 am on the day of departure. Given the peculiar operation of this type of establishment, we highly recommend strict compliance with these schedules, in order to avoid damages and inconveniences that are very difficult to remedy. who will pay the corresponding bond or civil liability insurance to respond for any damage, if that is required. Key collection is normally carried out during office hours, at the building's concierge or at the place indicated in the documentation of the program / offer, from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m., being carried out, as a general rule , entry from 5 pm on the day of arrival and eviction around 10 am on the day of departure. Given the peculiar operation of this type of establishment, we highly recommend strict compliance with these schedules, in order to avoid damages and inconveniences that are very difficult to remedy. in the building's own concierge or in the place indicated in the documentation of the program / offer, from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m., with entry being made, as a general rule, from 5 p.m. on the day of arrival and eviction around 10 am on the day of departure. Given the peculiar operation of this type of establishment, we highly recommend strict compliance with these schedules, in order to avoid damages and inconveniences that are very difficult to remedy. in the building's own concierge or in the place indicated in the documentation of the program / offer, from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m., with entry being made, as a general rule, from 5 p.m. on the day of arrival and eviction around 10 am on the day of departure. Given the peculiar operation of this type of establishment, we highly recommend strict compliance with these schedules, in order to avoid damages and inconveniences that are very difficult to remedy. 2. Hotels. The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body in your country. Given the current legislation in this regard, which establishes only the existence of single and double rooms, allowing a third bed to be fitted in some of the latter, it will always be estimated that the use of the third bed is done with the knowledge and consent of the people. occupying the room. This tacit estimate derives from the certain circumstance of having been previously warned, as well as the fact that the room is reflected as triple in all the reservation forms and in the tickets and / or definitive travel documentation. Likewise, in the case of double rooms for the use of up to four people when so specified in the program / brochure offer. The usual time of entry and exit in the hotels is based on the first and last service that the user is going to use. As a general rule, the rooms may be used from 12 noon on the day of arrival and must be vacated before 12 noon on the day of departure. In the event that the user foresees his arrival at the hotel or apartment reserved on dates or times other than those outlined, it is necessary, to avoid problems and misinterpretations, to communicate such circumstance as far in advance as possible to the Organizing Agency, the hotel or the apartments directly, depending on the case, You should also consult the Organizing Agency, at the time of booking, the possibility of bringing animals, as they are generally not admitted in hotels and apartments. In the event that the Organizing Agency is forced to change the confirmed hotel, due to celebrations of special events or situations beyond its control, the responsibility will be limited to offering a hotel of the same or higher category, and in the event of this impossibility to pay the difference in price between the one offered in the contract and the final price of the one actually occupied. 3. Other Services. On flights whose arrival at the destination takes place after 12 noon, the first hotel service, when included in the program / brochure offer, will be dinner. Likewise, on flights whose arrival at the destination is after 7:00 p.m., the hotel's first service will be to the accommodation. A direct air route will always be understood as one whose documentary support is a single flight coupon. 7.- Supplementary services. When users request, after corresponding payment, supplementary services that cannot be definitively confirmed by the Organizing Agency and these cannot be provided, the Organizing Agency will not incur any more responsibility than to reimburse the amount paid for such services, than the user. You will receive at the end of the trip through the Retail Agency. 8.- Luggage. The luggage and other personal belongings of the user are not the subject of the combined travel contract. It being understood, in terms of land transport and for all purposes, that he keeps them with him regardless of the part of the vehicle in which they are placed and, that it is transported at the user's risk and expense, without the Organizing Agency being obliged to respond. the loss, theft, or damage that it may suffer during the trip for any reason, including handling in hotel / airport transfers or vice versa, when they exist. Users are recommended to be present in all handling of loading and unloading of luggage. Regarding the air, sea or river transport of luggage, the conditions of the airlines regulated by IATA apply. 9.- Special economic conditions for children. Given the diversity of treatment applicable to children, depending on their age, the service provider and the date of the trip, it is recommended to always consult the scope of the special conditions that exist and that at all times will be the subject of specific and detailed information. . In general, in terms of accommodation, they will be applicable as long as the child shares the room with two adults. 10.- Documentation. All users, without exception (including children), must carry their corresponding personal and family documentation in order, be it their passport or ID, according to the laws of the country or countries they are visiting. It will be on their behalf when the trips require it to obtain visas, passports, vaccination certificates, etc. If the granting of visas is rejected by any Authority, for particular reasons of the user, or their entry into the country is denied due to lack of the requirements that are demanded, or by default in the required documentation, or for not being a bearer of the itself, the Organizing Agency declines all responsibility for events of this nature, being on behalf of the consumer any expense that originates, applying in these circumstances the conditions and rules established for the cases of cancellation or voluntary withdrawal of services. All users, and especially those with a nationality other than Spanish, are also reminded that they must ensure, before starting the trip, that they have complied with all the applicable rules and requirements regarding visas in order to be able to enter without problems in all countries to be visited. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any competent authority. Before starting the trip, to have fulfilled all the applicable regulations and requirements regarding visas in order to be able to enter without problems in all the countries that are going to be visited. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any competent authority. Before starting the trip, to have fulfilled all the applicable regulations and requirements regarding visas in order to be able to enter without problems in all the countries that are going to be visited. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any competent authority. The user receives from the Retailer Agency the pertinent information on the specific documentation necessary for the chosen trip, as well as advice on the optional subscription of an insurance that covers the cancellation costs and / or an assistance insurance that covers the expenses repatriation in case of accident, illness or death. 11.- Cancellations and transfers. At any time, the user can withdraw from the services requested or contracted, having the right to a refund of the amounts that he had paid, whether it is the total price or the advance anticipated previously, but he must indemnify the Agency for the concepts that The following are indicated: a) In the case of individual services: All management fees, plus cancellation fees, if the latter had occurred. b) In the case of package tours: 1) Management fees plus cancellation fees, if any. 2) A penalty consisting of 5% of the total trip if the withdrawal occurs more than ten days and less than fifteen before the start of the trip; 15% between days three and ten and 25% within forty-eight hours prior to departure. If you do not show up at the scheduled time for departure, you will not be entitled to any refund of the amount paid. c) The excursions that are contracted by the consumer at the destination will be governed in relation to the cancellation expenses by their specific conditions, all of them sharing the penalty of 100% of their amount if the consumer does not appear for them. The conditions set for cancellation expenses will be fully applicable regardless of whether the cancellation has occurred due to force majeure on the part of the consumer. In the event that some of the contracted and canceled services were subject to special economic contracting conditions, such as charters of airplanes or ships, hiring of apartments, special plane rates (in which in case of withdrawal, the consumer will pay 100 %) or accommodation, services provided in certain countries, snow services, etc., The withdrawal costs will be established in accordance with their specific conditions, as reflected in the brochure program that has given rise to the combination. The consumer of a combined trip may assign his reservation to a third person as long as he communicates it fifteen days in advance of the start date of the trip. The assignee will have to meet the same requirements as the assignor, generally required for the combined trip, and both will be jointly and severally liable to the Travel Agency for the payment of the price of the trip and the additional expenses of the assignment, the agency may refuse to the same. When due to the type of rate or characteristics of the means of transport to be used, or when the characteristics of the services to be performed by third-party providers make the assignment completely impossible, this cannot be carried out. In the cases that the Organizer conditions, and so expressly specifies, the viability of the combined trip offer to have a minimum number of participants, which is not reached and causes the cancellation of the trip, the user will have the exclusive right to reimbursement of the total of the price or of the anticipated amounts, without being able to claim any amount as compensation and, as long as the Agency has notified you at least ten days before the scheduled start date of the trip. In the event of withdrawal or cancellation by the Agency, the organizer and the retailer will be responsible for paying the consumer the compensation provided for in the Combined Travel Law, no. 21/1995, of July 6 (BOE July 7) in the terms and conditions established therein, namely: 5% of the total price of the trip if the withdrawal occurs between two months and fifteen days immediately prior to the scheduled date of the trip: 10 % if it occurs between the fifteen and three days prior and 25% if it occurs in the forty-eight hours prior to the scheduled date of completion. In the event of withdrawal or cancellation by the consumer, he / she will be obliged, at least, to pay the management costs that amount to € 10. 10% if it occurs between the fifteen and three days prior and 25% if it occurs in the forty-eight hours prior to the scheduled date of completion. In the event of withdrawal or cancellation by the consumer, he / she will be obliged, at least, to pay the management costs that amount to € 10. 10% if it occurs between the fifteen and three days prior and 25% if it occurs in the forty-eight hours prior to the scheduled date of completion. In the event of withdrawal or cancellation by the consumer, he / she will be obliged, at least, to pay the management costs that amount to € 10. 12.- Alterations. The Agency undertakes to provide its clients with all the services contracted through the programs / brochures contained therein, with the stipulated conditions and characteristics. The Organizers and Retailers of package tours will also be liable for the damages suffered by the consumer as a result of the non-execution or poor execution of the contract. If the Organizing Agency is unable to provide any service after the contract is perfected, and before the trip departs, the consumer may choose either to terminate it and consequently reimburse the amounts paid or to accept the modifications made to the contract and their impact on the price, having to communicate its decision to the Agency within three days. You will not be able to request compensation for breach of contract when the user has accepted the modification mentioned above. If for any reason that is not attributable to the consumer, nor has its justification in sufficient causes or force majeure, the Organizing Agency cancels the combined trip after the contract is formalized and before the date of departure the consumer will have the right to another combined trip of an equivalent or higher amount, or to the reimbursement of the total paid, in the terms established in the previous paragraph, having to communicate its decision to the Agency within three days. Compensation may not be requested for breach of contract when the cancellation of the contract occurs due to force majeure. In the event that, after the departure of the trip, the Organizer does not supply or verify that it cannot supply a significant part of the services provided for in the contract (more than 50%), it will adopt the appropriate solutions for the continuation of the organized trip, without any price supplement for the consumer and, where appropriate, will pay the latter the amount of the difference between the benefits provided and those provided. If the consumer continues the trip with the solutions given by the Organizer, it will be considered that they tacitly accept said proposals. If the solutions adopted by the Organizer are unfeasible or the consumer does not accept them for reasonable reasons, the latter must provide the latter, without any price supplement, In these situations, the consumer may demand compensation for breach of contract from the Agency, the latter not proceeding when sufficient causes or force majeure have concurred. Any impossibility of providing the services or alteration of the elements thereof (including the price), made manifest by the Organizing Agency, through the Retailer, to the user before the completion of the contract, since it has not yet been perfected , framing said modification of the program / brochure within the natural process of contract negotiation. If the transfers / assistance from the hotel-airport or vice versa or other similar, included in the offer, are not fulfilled, fundamentally for reasons beyond the control of the transferor and not attributable to the Organizer, the latter will only reimburse the amount of alternative transport used by the client in the Displacement, upon presentation of the corresponding receipt or invoice. The Organizing Agency may cancel the departure of the trip, when the number of registered people is less than the required number, having to notify the cancellation more than 9 days before departure. In the cases of contractual liability of the agency provided for in this section, the compensation will be those regulated in Article 9 of Law 21/1995, of July 7, on package tours. 13.- Responsabilidad. The Organizing Travel Agency and the final Seller of the combined trip will respond to the consumer, depending on the obligations that correspond to them by their respective scope of management of the combined trip, for the correct fulfillment of the obligations derived from the contract, regardless of whether they They must be executed by themselves or other service providers, and without prejudice to the right of the Organizers and Retailers to act against said service providers and always within the limits established in these General Conditions and in the applicable legislation. Said responsibility shall cease when any of the following circumstances occurs: a) That the defects observed in the execution of the contract are attributable to the consumer. b) That said defects are attributable to a third party unrelated to the provision of the services provided for in the contract and are unpredictable or insurmountable. c) That the aforementioned defects are due to force majeure, understanding as such those circumstances beyond the control of the person invoking them, abnormal and unforeseeable whose consequences could not have been avoided, despite having acted with due diligence. d) That the defects are due to an event that the Retailer or, where appropriate, the Organizer, despite having put all the necessary diligence, could not foresee or overcome. In the event of any breach in the execution of the services, the consumer undertakes to notify it to the service provider in question and to the Agency, reliably and as soon as possible, preferably in situ or in any case in the five days after the end of the trip, since outside this period the Organizing Agency would be almost impossible to verify the veracity of the allegations, as well as to achieve a satisfactory solution for all the parties involved. In the event that the consumer considers that the solutions arbitrated by the Organizing Agency have not been satisfactory, they may file a claim within a period of 1 month from the date of return from the trip before the aforementioned Organizing Agency that will be presented through the Retailer Agency that sold the trip and in which it will be credited to have revealed the presumed breach in the five days following its occurrence. However, the filing of any claim derived from the package travel contract does not exempt the payment of the trip in any case. The statute of limitations for the actions will be established in Article 13 of Law 21/95 on combined travel. As for the limit of compensation for bodily harm resulting from non-compliance or poor performance of the benefits included in the package trip, the provisions of the International Agreements on the matter will be followed. Regarding non-bodily damages, the compensation may never exceed the total price of the trip initially contracted. In no case is the Agency responsible for accommodation, maintenance, transportation and other expenses that arise as a result of delays in departures or returns of means of transport due to meteorological, technical, strikes or other force majeure. When the trip is made in own or rented by the Agency coaches Organizer, in the event of an accident, whatever the country where it occurs, the consumer expressly submits to the legislation on road accidents of the nation in which the vehicle is registered, being able to benefit, in terms of personal injury, refers to the insurance of the same in accordance with the corresponding table of compensation provided for this purpose, and by virtue of which said compensation would be paid to the interested parties, beneficiaries or their legal representatives in the country of registration of the vehicle and precisely in the current currency legal of the same. In air travel, the presentation at the airport will be made at least an hour and a half in advance of the official departure time, and in any case the specific recommendations indicated in the travel information documentation will be strictly followed. However, it is recommended that the client reconfirm the flight departure times 48 hours in advance. 14.- Insurance. The consumer is informed about the possibility of optional subscription to insurance that covers cancellation costs and / or assistance insurance that covers expenses in the event of loss or damage to luggage, accident, illness, repatriation or death at destination. . The consumer may be informed of the documentation requirements, health requirements and probable risks implicit in the destination and the contracted trip by accessing the website of the Ministry of Foreign Affairs (http://www.mae.es), which is indicated in compliance of the General Law for the defense of Consumers and Users. 15.- Price review. Due to the fact that the prices are calculated by the tour operators on the date of publication of the program / brochure, in application of article 7 of the Combined Travel Law, the possibility of revising the price of the following items is explicitly established: 1. price of transport 2. cost of fuel 3. fees and taxes related to certain services 4. exchange rates applied to organized travel. Any variation in the price of the aforementioned elements may lead to the revision of the final price of the trip, both upwards and downwards, in the amounts of the aforementioned price variations. These modifications will be notified to the consumer, in writing or by any means that allows a record of the communication made. 16.- Validity. The programming of this program / brochure will be the one stipulated in the package tours object of the same. Your rights regarding flights The passenger is obliged to arrive at the airport at the time set by the airlines or with enough anticipation to complete all the pre-flight procedures in time (and in any case at least an hour and a half to domestic flights and two hours for international flights). Cancellations or delays: When a cancellation or delay is due to acts or omissions of the airline, it must compensate the inconvenience that the passenger may have, providing accommodation and food in the event of a prolonged stay. However, if the schedule failure is due to force majeure? A natural disaster, war, etc.?, The airline will be exempt from any compensation. Lost connections: If connections are made, the traveler should know that there are a series of minimum connection times that must be respected. If you comply with them and despite this you lose your connecting flight, the airline will be responsible for boarding you on the first available flight, unless the passenger has some type of ticket with restrictions. When what is made are connections with planes of the same airline and they are lost because of the company, the company will be responsible in 100% of the cases. Our recommendation, therefore, is that you ask our travel agents about the minimum connection time and that you always fly with more than enough margin. Duration of air tickets: When it comes to air tickets for which standard or full fares have been paid, they are valid for one year. But, since many of the tickets that are purchased are always subject to some type of discount, offer or specific condition, it is advisable to ask the travel agent to avoid unexpected surprises later. As a guide, we must emphasize that the cheaper the rate, the more restrictive it will be when accepting changes or refunds (if applicable), and the more expensive, the more flexible it will be. Overbooking: The overselling of airline tickets is a legal possibility that all airlines employ. The problem occurs during times of greater tourist influx when, having sold more tickets than available seats, some passengers are forced to stay on land. In these cases, you should know that the airline is obliged to find an alternative route for the person to reach their destination, as well as to pay for food and accommodation, if the stay is essential. Regarding financial compensation, this is regulated in regulation (CE) no. 261/2004 of the European Parliament and of the Council 95/91 of the European Council of direct application in all the countries of the EU. If you experience any of the problems referred to in this regulation, you must immediately ask the representative of the airline in charge of making the flight to try to solve it. What to do next If you suffer a situation of denial of disembarkation, cancellation or significant delay and the airline in charge of making the flight does not comply with its obligations, file a claim with the corresponding competent national body. If your flight departs from an EU country, file the claim in that country. If you are traveling from outside the EU on a flight operated by an EU company, file the claim in the EU country where the flight lands. To obtain the name and address of the competent authority or to find out about organizations that can advise or assist you with other claims (e.g. baggage, bodily injury or death and package travel), call the Europe Direct toll-free number (* ): 00 800 6 7 8 9 10 11 or send an email to the following address: tren-aprights@cec.eu.int Denied boarding: When the number of passengers exceeds the number of seats available, the airline must first ask volunteers to give up their seats in exchange for certain compensations, which must include the refund of the amount of the ticket (with a ticket free return to the first point of departure, if applicable) or the offer of alternative transport to the final destination. If you have not volunteered, the company must pay you compensation of: - € 250 for flights of less than 1,500km - € 400 for longer flights within the EU and other flights between 1,500 and 3,500 km - € 600 for flights of more than 3,500 km carried out outside the EU. Compensation may be halved if the delay is not more than 2 hours, respectively. The company must: - give you the choice between returning the amount of the ticket (together with a free return ticket to the first departure point, if applicable) and an alternative means of transport to your final destination, - and offer you free food and drink sufficient, accommodation in a hotel when necessary (including travel), as well as providing means of communication. Theft or loss of luggage: You can claim against the airline for damages in the event of breakage, deterioration, loss or delay of your luggage on an EU airline flight anywhere in the world. If the company is not satisfied with the claim, you can go to court. The claim for damage to checked baggage must be made within 7 days from delivery, and for baggage delay, within 21 days from delivery. You can claim with the company with which you have contracted your trip or with the one that operates the flight, if they are not the same. If, when collecting the luggage, the owner observes that it is open or broken, the first thing to do is check that nothing is missing and make the pertinent complaint to the airline with which he has flown. To avoid inconveniences, the best thing to do when carrying valuables is to hire a policy that covers this type of eventuality and that forces the insurance company to compensate the injured party. Insurance: All tickets include a minimum insurance that the user often acquires without knowing. This insurance is mandatory, but civil liability, so if you want a complementary policy you must request it and pay it separately. For a little more money, there are different types of insurance that cover theft or loss of valuables, cancellation of trips, hospital care and even forced repatriation, etc. This type of insurance is usually highly recommended and not too expensive, but as it is an optional policy, it is convenient that you be the person in charge of requesting it. Our travel agents will be ready to help you at all times, so don't be afraid to ask for advice. Visas: The only person responsible for their visa is the passenger himself, and the person in charge of complying with all the immigration requirements demanded by the country to which he is going. The airlines check that their passengers' visas are up to date, but the travelers are always the only ones responsible for ensuring their documents and the only ones who will face up in case of any problem. Therefore, be careful when traveling. And remember, the papers, always in order. Copy Right of images used on the site: The copyright of the images used on the site belongs to www.freedigitalphotos.net Claims sheet There are complaint forms available to the consumer or user. There are claims sheets available to the consumer or user Les formulaires de plainte are available pour le consommateur ou l'utilisateur go back up TRAVEL 9 PUNTO 9 NUREMBERG, 9 - ZIP: 28032 - Madrid (Madrid) - CIF: B86588092 - Title: CICMA 2755 © 2018 - Offidesk.es · General Conditions · Privacy Policy · LOPD · About Us ·