Products How it works FAQs Download News Contact FAQs Heidelberg Wallbox Home Eco > FAQs Use the search to find your answer even faster: Enter your question: General product information a Is the Heidelberg Wallbox eligible for KfW 440? a Is it safe to charge my car in all weather conditions? a What advantage is there to charging my car with the Heidelberg Wallbox instead of a standard power outlet? a Questions on setting the charging current (rotary switch (0-9))? a Can I protect my Heidelberg Wallbox Home Eco or Wallbox Energy Control against unauthorized access? a Is there a locking device that prevents unauthorized access to the Heidelberg Wallbox Home Eco or Wallbox Energy Control? If yes, what type? a What ambient conditions are required for the Heidelberg Wallbox Home Eco and the Wallbox Energy Control? a What does plug and play mean? a Which charging cable lengths are available? a Can I charge other devices with the Heidelberg Wallbox Home Eco? a Which vehicles can I charge with the Heidelberg Wallbox Home Eco? a How heavy is the Heidelberg Wallbox Home Eco / the Wallbox Energy Control? a Which plug types can I order with the Heidelberg Wallbox Home Eco or Energy Control? a What is the charging capacity of the Heidelberg Wallbox Home Eco and the Wallbox Energy Control? a How can I clean the Heidelberg Wallbox Home Eco or Energy Control? a What is the difference between an EV charging station and a Wallbox? Product information: Wallbox Home Eco a Do I need to update the software of my Wallbox? If yes, how often does Heidelberg release software updates? a Can I personalize the Heidelberg Wallbox Home Eco? a Can the Heidelberg Wallbox Home Eco be connected to a solar power system? Product information: Wallbox Energy Control a Can I modify the Wallbox (e.g. cable length or type 1 cable) or are there any spare parts available? a How much power does the Heidelberg Wallbox Energy Control use in standby mode? a How does the unit indicate an error? a How does the Heidelberg Wallbox Energy Control communicate? a What does load management mean? a What are the differences between the Heidelberg Wallbox Home Eco and the Heidelberg Wallbox Energy Control? Product information: Column A Can the Wallbox Home Eco and the Wallbox Energy Control be installed on the Heidelberg column? Yes, both Wallboxes have the same mounting plate and can be installed on the Heidelberg column. Charging process a How does the Wallbox Energy Control indicate a reduction of the power supply during load management? a How does the Wallbox indicate an error-free charging process? a What happens if my car has a lower charging capacity? a Can I use a Heidelberg Wallbox to charge several cars at the same time? a Can charging be controlled through external devices (e.g. a time switch)? a What happens if I leave my car connected to the Heidelberg Wallbox for longer periods of time (e.g. several days)? a Can I use the Heidelberg Wallbox Home Eco or Wallbox Energy Control if I am a tenant or live in an apartment building? a Can I get an electric shock during charging? a How do I start the charging process with a Heidelberg Wallbox? a How long does it take to charge my car with the Heidelberg Wallbox Home Eco or Energy Control? a Does my car always have to be fully charged or is a partial charge sufficient? a Can I interrupt or stop the charging process of the Heidelberg Wallboxes at any time? a What happens if charging is interrupted? a What do I do if the Heidelberg Wallbox Home no longer charges my car? Installation a How is the communication connection made at the Wallbox Energy Control? a How are adjustments to the Wallbox made? a Where can I find the technical specifications of the Heidelberg Wallboxes? a What are the costs of installing a Heidelberg Wallbox? a Are there any construction measures required for the installation? a Can I have the Heidelberg Wallbox installed by my preferred electrician? a Can the Heidelberg Wallbox be installed in any surroundings / place? a Can I integrate the Heidelberg Wallbox Home Eco in my smart home network? a Can the Heidelberg Wallbox Home Eco be mounted on a free-standing base or column? a Which miniature circuit breaker (MCB) must be used with the Heidelberg Wallbox? a Which RCCB must be used when the Heidelberg Wallbox Home Eco is installed? a Are there any issues with harmonics or cos phi for the Heidelberg AC Wallbox? a Does the integrated RDC-M-module 6mA comply with HD 60364-7-722 par. 722.531.3.101 / IEC 62955-1? a Can the Heidelberg Wallbox Energy Control be controlled with a Loxon mini server? Purchase / Payment / Shipping Warranty / Return General information about electric cars The contents of the FAQs were created with great care. No liability or warranty is accepted for the accuracy, completeness and accuracy of the information. No suitable answer found? Use our contact form to reach us: Title* --- Mr Mrs Name* City Country Phone E-mail* Your message: I have read and the privacy statement and accept it. > Privacy statement NOTE: The use of the Heidelberg Wallbox Home Eco Europe is only permitted in the countries listed above. ©2021 Heidelberger Druckmaschinen AG | Privacy statement | Legal notices | | This website uses cookies for marketing and statistical purposes. To enable functions such as playing videos, service providers like YouTube may receive information about your visit. By clicking agree, you can consent to the use of marketing and statistical cookies, for example from Google. You can revoke this at any time in the future here or adjust your settings here. 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