Suffolk County Council Search Home You said, we did You said, we did See examples of changes we've introduced in response to customer feedback. We welcome your feedback on our services, as it helps us find out what's going well and what we can improve. Our examples currently cover Customer Services feedback from 2018 to 2019. We'll continue to add examples from this period. Here are some examples of the changes we've made. Summary of changes we've made You said... We did... You wanted a school term dates layout that was easier to print. We created a print-friendly option which we added to the webpage that displays the school year term dates information on one page of A4. You waited too long to talk to Customer Services. We changed the opening hours to give greater flexibility of resource during peak times. This resulted in faster responses. You found the adult social care pages on our website confusing, and it was difficult to find the information you needed. We improved the adult social care webpages with clearer language, simpler navigation and emphasis on self-help to stay independent. You wanted a better experience through email with Customer Services. We invested in a new email analytics platform to allow us to track and manage email response times. You experienced delays of weeks and months waiting for your carer assessments to be completed. We are carrying out investigations within the council about delays in the process. You wanted to receive your email confirming the offer of a school place earlier on the National Offer Day (NOD). We arranged for all emails to be sent out from a minute past midnight on the NOD so you could wake up to it in your mailbox. You wanted to know your child's position on a waiting list on the NOD. We made this information available to our colleagues at the Customer Service Centre so that they could respond to these enquiries on the NOD. Find out how to share feedback here. Suffolk County Council About Contact us Suffolk County Council offices Online services Give feedback or make a complaint Make a Freedom Of Information (FOI) request You said, we did Our website and social media Severe weather information Secure emails Accessibility Terms and conditions Cookies Terms and conditions for domain names Privacy and data protection Privacy notice Contact us Print this page Contact Accessibility Privacy Cookies Terms and conditions Modern slavery Site and content © Suffolk County Council 2021 This site uses cookies Cookies are files saved on your phone, tablet or computer when you visit a website. Some cookies are essential for a site to work properly. We'd like to set additional cookies that measure how you use suffolk.gov.uk. You can use this tool to manage your cookie preferences, and change them at any time. For more information visit our cookies page (Opens in a new window) External Link Icon Accept additional cookiesReject additional cookies Necessary cookies These cookies are essential for the site to work properly, and can only be turned off by changing your browser settings. Analytics cookies These cookies measure how you use suffolk.gov.uk, but in a way so that you can't be identified. Analytics cookies On Off Save and close Cookie Control