Search our products Search View your shopping cart, you currently have item(s) in your cart. Home Return Policy Return Policy We hope you love what you ordered. But in case you don’t, we’re here to help with free returns for online orders. Hallmark stands behind the quality of our products. If you are not satisfied with your order, you may return it within 90 days of the original purchase date. Unfortunately, our Hallmark Gold Crown retail stores are unable to accept returns for online purchases at this time, including those orders shipped to a store. Note: We reserve the right to limit returns on large-quantity orders or seasonal closeouts. Face masks are final sale only and cannot be returned or exchanged. Start a return There are two ways to begin the return process. A. Chat to start the process online. Have your order number handy to help the process go more quickly. START A CHAT B. Call us at 1-800-HALLMARK Refund information Once your refund is approved, we’ll issue a refund for the full purchase price (including shipping costs) of the item on your original method of payment. You’ll receive an email when your credit has been processed, generally within a week of when we receive your return. If you received the item as a gift, we’ll refund the purchase price to a gift card that can be used online or in one of our participating Gold Crown retail stores. Exceptions Hallmark reserves the right to limit or suspend its refund or return policy in circumstances of excessive use, abuse, or suspected fraud. Exchanging an item For the best selection, please place your replacement order online or contact 1-800-HALLMARK for assistance. If you contact us first, we will waive any standard shipping charges on your replacement order. Your payment method will be charged for the new order, and your original order will be credited after you return the items. Follow the return-by-mail instructions to return the original item. Replacing damaged or defective items If you received an item that was damaged in shipping, please contact us for instructions and an expedited replacement order. We are unable to repair damaged or defective items shipped to our returns center. Personalized orders If you are not satisfied with your personalized item, please contact us within 90 days of the original purchase date so we can provide instructions on next steps. Same-day pickup orders If you ordered an item for same-day pickup, please work directly with that store for exchanges. If you need to cancel a same-day pickup or make a return, please call 1-800-HALLMARK. Keepsake Ornament Club Dream Box If you are not completely satisfied with your KOC membership or the Dream Box, please call 1-800-HALLMARK and select the Keepsake Ornament Club option when prompted. Please do NOT use the return form above. Sign up for emails, offers and updates Sign up Other Hallmark Sites Hallmark Channel Hallmark Movies Now Hallmark Business Connections Hallmark Hall of Fame Hallmark Flowers Hallmark Diamonds Hallmark Video Greeting Cards Customer Service Contact Us Review Product Gift Cards Product Recalls Memberships & Services Crown Rewards Keepsake Ornament Club Order Information Order Status Shipping & Delivery Returns Favorites Our Company About Us Newsroom Careers Freelance Temporary Jobs Sell Hallmark Products Vendor Information Follow us on Facebook Follow us on Twitter Follow us on Pinterest Follow us on Instagram Watch us on YouTube CA Privacy Notice CA Do Not Sell My Info © 2021 Hallmark Licensing, LLC. Legal Privacy & Security Accessibility Product Recalls