Institutions Pro traders Mobile app Bitstamp earn Markets Blog Tradeview Log in Get started Who We Are Fee Schedule Legal and Privacy Terms of Use: Bitstamp Ltd Terms of Use: Bitstamp Europe S.A. Terms of Use: Bitstamp USA Inc BitGo customer terms Copper customer terms Privacy Policy AML Policy Referral Program Bitstamp Earn Terms "ADA Fees Giveaway" Terms Bitstamp OTC Terms Cookie Policy Risk Warning Digital Asset Listing Framework Bitstamp Gaming Terms Bitstamp Gaming Code of Conduct Cookie Policy GENERAL This Cookie Policy, together with our Privacy Policy, governs Bitstamp’s use of cookies and similar technologies when you visit our website, located at bitstamp.net, or any other websites, pages, features, or content we own or operate (the “Site”), when you use the Bitstamp mobile app (the “Mobile App”), and/or when you interact with Bitstamp online advertisements or marketing emails (the “Services”). It explains what these technologies are and why we use them, as well as your rights to control our use of them. On the Site, Mobile App and while using our Services, we use cookies and other technologies, such as software development kits (“SDKs”), pixels and local storage. These technologies allow us to store information or gain access to information stored on your device to enable certain features and distinguish you from other visitors. We use first-party and third-party cookies and other technologies to recognize you as a Bitstamp customer, customize Services, content and advertising, measure promotional effectiveness, and collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety. In some cases, we may use cookies and other technologies to collect personal information, or information that becomes personal information if we combine it with other information. In such cases, our Privacy Policy will apply in addition to this Cookie Policy. If you have any questions about our use of cookies or other technologies, please email us at dpo@bitstamp.net. As used in this Cookie Policy, “Bitstamp”, “we”, “us” or “our” refer to Bitstamp Europe S.A., a Payment Institution, registered with the Luxembourg Trade and Companies Register under the number 196.856, with its registered address at 21-25, allée Schaeffer, L-2520, Luxembourg, Bitstamp Limited, registered within the England and Wales Companies Registrar under the number 8157033, with its registered address at 5 New Street Square, London EC4A 3TW, England, and Bitstamp USA, Inc., registered with the Registrar of Companies in the state of Delaware with the registration number 5481543 and with registered office at 27 Union Square West, New York, NY 10003. Bitstamp Europe S.A, Bitstamp Limited and Bitstamp USA, Inc. are data controllers under this Privacy Policy, which sets out the manner in which all the companies, as data controllers, may use your Personal Data. Capitalized items in this Cookie Policy have the same meaning as set out in the Privacy Policy. TECHNOLOGIES WE USE We use cookies, pixels, local storage and software development kits to remember things about you so that we can provide you with a better experience. Cookies are small text files that enable us and our service providers to uniquely identify your browser or device for various purposes, including those described above. Cookies normally work by assigning a unique number to your device and are stored on your browser by the websites that you visit as well as third-party service providers for those websites. SDKs are blocks of code that may be installed in the website and/or mobile applications. SDKs help us understand how you interact with the website and/or mobile applications and collect certain information about the device and network you use to access the website and/or mobile application. Pixels are small invisible images that are embedded in certain website pages or emails. Pixels collect information about your visit to a website page, record the fact you opened an email and can set cookies. Local storage allows data to be stored locally on your browser or device and includes HTML5 local storage and browser cache. Local storage is normally used to speed up site functionality and remember your preferences. CATEGORIES OF COOKIES AND OTHER TRACKING TECHNOLOGIES Tracking technologies can either be “first-party” or “third-party”. First-party tracking technologies refers to tracking technologies that we set and use directly. Third-party tracking technologies refer to tracking technologies set by third parties (such as analytics or advertising service providers) through our Site. The types of tracking technologies used by us and our partners in connection with the Site can be classified into one of four categories, namely (i) “Strictly necessary”, (ii) “Functionality”, (iii) “Analytics and performance” and (iv) “Advertising and marketing”. We have set out some further general information about each of these categories below. (i) Strictly necessary These tracking technologies are essential to provide you with the Site and/or Mobile App and the features you have requested, such as to allow you to log into secure areas of the Site and/or Mobile App. Because these technologies are essential for the Site, Mobile App and the features you have requested to work, you cannot decline these tracking technologies. (ii) Functionality Functionality tracking technologies record information you enter or choices you make, such as your login details, login status, ID, language preference for the Site and/or Mobile App and your cookie consent choice. They help make the Site and Mobile App work more efficiently and enable us to tailor the Site and Mobile App to your preferences. (iii) Analytics and performance We use analytics and performance tracking technologies to analyse how you use the Site and Mobile App, including which pages you view most often, how you interact with the content, measure any errors that occur and test different design ideas. The information is used to report and evaluate your activities and patterns as a user of the Site and/or Mobile App. (iv) Advertising and marketing Our Site and Mobile App may use third-party advertising and marketing tracking technologies. These tracking technologies help us, and third parties in some cases, promote our services on other platforms and websites and measure the effectiveness of our campaigns. LIST OF USED COOKIES AND TECHNOLOGIES First-party Cookies and Technologies Type Name Purpose Provider Expiration Strictly necessary csrftoken Designed to help us protect a site against a particular type of software attack on web forms. Bitstamp Session Strictly necessary nlbi Ensures that requests by a user are sent to the same origin server. Bitstamp Session Strictly necessary incap_ses Used in order to maintain existing sessions. Incapsula Session Strictly necessary visid_incap Allows linking certain sessions to a specific visitor. Incapsula 1 year Strictly necessary stmpdid Used to identify a user’s device. Bitstamp 7 years Strictly necessary stmpkola Stores temporary data to allow us to recognize and link the actions of users during a browser session. Bitstamp 12 hours Strictly necessary eu_cookie_consent Remembers your consent about cookies on a website. Bitstamp 1 year Strictly necessary selected_currency_pair Remembers your selected currency pair in your account on the Bitstamp platform. Bitstamp Session Strictly necessary preferred_currency Remembers your selected preferred currency in your account on the Bitstamp platform. Bitstamp Session Analytics / Performance _ga Used for web analytics provided to us by Google Analytics. The cookies distinguish site visitors and store website traffic information, such as timestamps for site entry and exit, how visitors reached the site, and the number of times a visitor has been to the site. Google, Google Tag Manager, Google Analytics 2 years Analytics / Performance _gid Used for web analytics provided to us by Google Analytics. The cookies distinguish site visitors and store website traffic information, such as timestamps for site entry and exit, how visitors reached the site, and the number of times a visitor has been to the site. Google, Google Tag Manager, Google Analytics 1 day Analytics / Performance _gat Used for web analytics provided to us by Google Analytics. The cookies distinguish site visitors and store website traffic information, such as timestamps for site entry and exit, how visitors reached the site, and the number of times a visitor has been to the site. Google, Google Tag Manager, Google Analytics 10 minutes Analytics / Performance _gat_UA Used for web analytics provided to us by Google Analytics. The cookies distinguish site visitors and store website traffic information, such as timestamps for site entry and exit, how visitors reached the site, and the number of times a visitor has been to the site. Google, Google Tag Manager, Google Analytics 10 minutes Analytics / Performance mp_*_mixpanel Used for mobile and web analytics provided to us by Mixpanel. Mixpanel 1 year Advertising / Marketing branch_session Measures whether a user has open any Branch deep-link, used for statistics and marketing purposes. Branch Session Advertising / Marketing branch_session_first Measures whether a user has open any Branch deep-link, used for statistics and marketing purposes. Branch Persistent Advertising / Marketing _gcl_au Used to help tags measure click data so that conversions are measured effectively. Google Up to 90 days Third-party Cookies and Technologies Type Name Purpose Provider Expiration Strictly necessary __cid Monitors the behaviour of a user and their device and the connection of that particular device with the user in order to prevent fraud and other malicious actions. Castle Privacy Permanent Analytics / Performance onfido-js-sdk-woopra This cookie is used to understand how Onfido services are used. Woopra Privacy 2 years Advertising / Marketing fr, sb, datr, spin, xs, wd, c_user, locale Used to measure, optimize and build audiences for advertising campaigns served on Facebook. Facebook Privacy Up to 2 years Advertising / Marketing token_v2, csv, loid, reddaid, pc, d2_token, recent_srs, edgebucket Helps optimize ads on Reddit and report on the success of Reddit ads. Reddit Privacy Up to 10 years Advertising / Marketing reddit_session, eu_cookie_v2 Helps optimize ads on Reddit and report on the success of Reddit ads. Reddit Privacy Permanent Advertising / Marketing muc Used to analyze how users have interacted with advertising served to them on Twitter. Twitter Privacy 2 years Advertising / Marketing __Secure-*, SAPISID, SSID, HSID, APISID, SIDCC, SID, NID, CONSENT, 1P_JAR, DV, OTZ, DSID, IDE, RUL Used to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Google Privacy Up to 2 years Advertising / Marketing _anj, uuid2, uids, icu Used to analyze how users have interacted with advertising served to them on Xandr. Xandr Up to 3 months Customize your settings HOW TO MANAGE COOKIES AND SIMILAR TECHNOLOGIES You can decide whether or not to accept and control the setting of cookies and similar technologies on your device using your browser’s settings. We cannot delete cookies and similar technologies set on the Site and/or Mobile App that are managed by other parties (for instance Google etc.). You can delete them in your browser’s settings or by using DAA’s WebChoices Tool. Blocking and/or deleting cookies or similar technologies may mean that any Site and/or Mobile App preferences will be lost. Blocking all cookies or similar technology may also mean certain functionalities on the Site and/or Mobile App will not operate properly. Please therefore note that if you choose to refuse or delete cookies or similar technologies, you may not be able to use the full functionality of the Site and/or Mobile App. More information on how to manage most popular browsers can be found here: Google Chrome, Safari, Firefox, Internet Explorer. UPDATES TO THIS COOKIE POLICY We may change this Cookie Policy from time to time to reflect, for example, changes to the cookies we use, or for other operational, legal or regulatory reasons, so it is advisable to review it frequently. Changes to this Cookie Policy will be announced on our website or through similar means for a reasonable length of time prior to and following the change taking effect. CONTACT US Please contact us with questions, comments or concerns regarding our Cookie Policy and/or practices at dpo@bitstamp.net. You may also contact us at: UK: +44 20 3868 9628 USA: +1 800 712 5702 Luxembourg: +352 20 88 10 96 ABOUT Who We Are Careers Legal & Privacy Fee Schedule FAQ PRODUCTS Mobile App Tradeview Bitstamp Earn SERVICES Institutions & Partners Crypto-as-a-Service Pro Traders RESOURCES API Documentation PGP Key Lightning Network ADDRESS Bitstamp Ltd 5 New Street Square London EC4A 3TW United Kingdom CONTACT info@bitstamp.net press@bitstamp.net support@bitstamp.net complaints@bitstamp.net +44 20 3868 9628 +1 800 712 5702 +352 20 88 10 96 All rights reserved © 2021 Bitstamp. NMLS #1905429 We use cookies and similar technologies to operate core site features, customize core services, analyze our traffic, and for security and marketing. Accept all cookies, customize your settings or read our full Cookie Policy. Customize Enable all