PayPal CONSUMER BUSINESS DEVELOPERSHELP Log In Sign Up Buyer & Fraud Protection Check out safer with PayPal. Wherever you shop, whatever you buy, if it's not up to scratch, we can help fix it. Buyer ProtectionSeller Protection What it means Buyer Protection If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you. Fraud Protection We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft. Data Encryption Every transaction is encrypted using our advanced encryption technology. Rocked up broken? Don't let a dodgy delivery stop you… How does it work? Examples Guidelines Items Not Covered Protection you can count on PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. Read Buyer Protection Requirements. Account Protection You're not liable for unauthorised purchases made from your account. Refunds If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid delivery costs (where applicable). Responsive Support We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly. For more information, see our User Agreement. Who you are is what you pay We never close World-class security Helpful security links FrenchDutch Help and ContactFeesSecurityFeaturesAppsShoppingFeedback AboutJobsDevelopersPartners © 1999–2021 AccessibilityPrivacyCookiesLegal If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more Accept Decline