Menu Cymraeg Search Home Research About Ofcom's research Ofcom’s research and data collection programme Ofcom is an evidence-based regulator, so market research is important to us. Many of our decisions are informed by research evidence, and our market research ensures that we have a thorough, robust and up-to-date understanding of consumers in the UK. Market research We work with independent market research agencies to conduct research among consumers of all communications services, and with specialist suppliers in areas such as gathering data on the fixed-line and mobile broadband speeds that consumers actually receive. Our ongoing tracker surveys We have a number of regular, recurring tracker surveys that are run once a year or more often, to provide us with time-series data about consumers’ behaviour and attitudes in relation to communications devices and services. The tracker surveys feed in to a wide variety of Ofcom’s publications and projects, and all the data releases can be seen in the statistical release calendar, and in Ofcom’s open data portal. Changes to our tracker surveys Adults News Consumption Survey – notification of change Research for our regular annual publications Our annual publications such as the Communications Market Report, the Online Nation report, the Comparing Service Quality report, the Connected Nations report, Media Nations report and our media literacy reports, use data collected from our tracker surveys, as well as data that we collect directly from broadcasters and telecoms operators as part of our regulatory duties, and third-party data that we buy from specialist providers. Ad-hoc consumer research We also commission specific pieces of research in response to new topics that arise in the markets we regulate, and in relation to changing or emerging consumer concerns. Recent (2019) examples include our research into online harms and mobile handset charging. Data collection Our market intelligence team collects and analyses information from industry; directly, by using our power to make formal requests; and indirectly, by using third-party information sources. It monitors and interprets market developments and industry trends, across the media and telecommunications sectors and other relevant industries, at company, sector, UK and overseas levels. We publish quarterly telecoms data updates and telecoms and pay-TV complaints statistics, and broadband speeds data. Where can I find Ofcom’s research and data publications? We publish our research, so that everyone, including industry stakeholders and consumers, can benefit from it. You can search our research publications on our website. We also publish as much as possible of our raw data as open data, in .csv and similar open formats. There’s also a ‘Fast Facts’ page, for quick reference. Related content Research Multi-sector research TV, radio and on-demand research Telecoms research Making Sense of Media Internet research Post research Data Customer service 4 October 2016 Subscribe to update emails Footer Twitter Facebook LinkedIn Youtube Instagram Advice for Businesses A starter pack for businesses Knowing your rights Disabled business customers Read all our advice for businesses About Ofcom What is Ofcom? Contact Us Nations and regions Jobs Media Centre General Privacy Statement Our work in Welsh About this website Accessibility Cookies Policy Terms of Use Copyright and information re-use © Ofcom 2021 This website uses cookies to store information on your device. Some are necessary to make the site work. Others are optional, and help us understand how people interact with our website and content so that we can make them better. Using this tool will set a cookie to remember your preferences. You can update them by clicking on the cookie control icon in the bottom corner. For more information on the cookies we use, . The two buttons that follow allow you to accept all cookies and close the tool, or reject all optional cookies and close the tool. If you would like more details on our necessary cookies or would like to choose your optional cookies then the following sections detail how to do this. Necessary cookies These make our website work as it should. You can disable them via your browser settings, but this may prevent certain functionality from working. Optional - Performance cookies These help us understand how people use our website, which helps us improve it. Off Optional - Marketing cookies These allow us to deliver and measure the performance of our communications through other channels. We use online advertising to help consumers get the best from their phone and broadband services. Marketing cookies enable us to target advertising on third party websites and services towards groups of people who have previously visited our website, based on their demographics or content interests. Off Save and close Cookie Control