Search Sign in or Register (0) PRODUCTS BLOG RESOURCES ABOUT LGA CONTACT US Frequently Asked Questions Here is a short collection of some of our most commonly asked questions regarding our general policies, shipping and our roots. If you have questions about a specific product, we encourage you check out the "questions" section of the specific product. Don't see your answer? You can always drop us a line. Shipping What is your average ship time? Depending on the item(s) ordered, lead times from order placement to shipment is generally between two business day for smaller items such as hitch pins and bicycle racks, and 3-5 days for our large, build-to-order items like trailers and enclosed cargo carriers that ship via freight truck. Overall lead times from order to delivery are generally 5-7 business days for smaller items and 7-14 business days for larger goods in stock including transit. Lead times are an estimate only. See our Shipping Policies Page for more information. Does Lets Go Aero offer expedited shipping? Expedited and guaranteed shipping is available for a fee in most situations; call Let's Go Aero for eligibility and cost quote. My box arrived damaged from shipping, what do I do? Customers who feel that their product may have arrived damaged should begin by fully documenting the damage to the box and to the product with photos and submit them via email to contact@letsgoaero.com so LGA can review the damage and begin any neccessary claim prossess. Do you offer shipping internationally? Lets Go Aero does ship a limited number of products to Canada and other countries internationally as well as ships to 'border cites' for customer pick-up (customer arranged). Contact Lets Go Aero during business hours at (719) 630-3800 or email to contact@letsgoaero.com for availability and cost quote. What carrier service do you typically use for shipping? Depending on their size, Let’s Go Aero products ship by either the Fedex ground and United States postal services for small package, or by Freight Truck palleted service networks. See our Shipping Policies Page for more information. Is the estimated shipping time guaranteed? No, Lets Go Aero cannot guarantee shipping times without purchase of guaranteed or expedited service. Expedited and guaranteed service is not always available or possible. Call Lets Go Aero during business hours at (719) 630-3800 for availability and cost quote. General Policies Our Roots Newsletter Signup Email Address CATEGORIES Bicycle Carriers Bicycle Storage Racks Cargo Carriers Silent Towing Trailers Campers Shelters Accessories Clearance INFORMATION Blog Resources About LGA Contact Us Our Partners Sales & Return Policy FAQ Shipping & Receiving Terms & Conditions Dealer Resources Sitemap FOLLOW US Let's Go Aero 5353 N. Union Blvd. Suite 103 Colorado Springs, CO 80917 719-630-3800 © 2021 Let's Go Aero