Smyrna, TN Home Go SERVICE FINDER Contact Us | Online Service Request | | | | COMMUNITY BUSINESS DEPARTMENTS HOW DO I... APPLY FOR: + ACCESS ONLINE FORMS ACCESS DOCUMENTS, PERMITS AND APPLICATIONS BID ON AUCTION ITEMS CONTACT THE TOWN COUNCIL FREQUENTLY ASKED QUESTIONS GET A BUSINESS LICENSE MAKE A DONATION TO THE SMYRNA CHARITY ASSISTANCE FUND OPEN RECORDS REQUEST PAY MY UTILITY BILL ONLINE SUBMIT A CUSTOMER SERVICE REQUEST SIGN UP FOR E-NOTIFICATIONS VIEW ANNUAL BUDGET DOCUMENTS VIEW THE MUNICIPAL CODE WATCH ARCHIVED VIDEOS How Do I... Frequently Asked Questions Print Feedback Share & Bookmark Press Enter to show all options, press Tab go to next option Font Size: + - Thank you for looking at our Frequently Asked Questions. If you have a suggestion of a question/answer that should appear here, click on the "Feedback" button at the top of this page. (All Categories) Adopt-A-Roadway Building Safety / Codes Courts Excess Flow Valves Finance Fire Department Golf Course Handling Solicitors Human Resources Legal Mapleview Cemetery Parks & Recreation Planning Police Public Works SplashTown Storm Water Town Centre Traffic Court Utilities (All Departments) Administration Building Safety Courts Finance Fire Golf Course Human Resources Information Services Legal Media Services Outdoor Adventure Center Parks Planning Police Probation Public Works Smyrna Event Center Town Clerk Treasury Utilities Adopt-A-Roadway Q:Are there age restrictions? Q:Are there other benefits to participating in the program? Q:How do I find a roadway available for adoption? Q:How frequently are groups required to conduct litter pickups? Q:Is there a fee involved? Q:Who is eligible? Building Safety / Codes Q:Am I required to obtain a permit to build a concrete or asphalt driveway? Q:Are sign permits required? Q:Can I park on my grass? Q:Do I need a permit for a Pool? Q:Do I need a permit to burn trash? Q:How do I know if l'm dealing with a reputable contractor? Q:How long is a building permit valid? Q:How much will a permit cost? Q:Is a business license required to obtain a permit? Q:Is a permit required to build a concrete or asphalt driveway? Q:What about my neighborhood restrictive covenants? Q:What are Drainage and Utility Easements? Q:What constitutes a "trashy lot" and "junk" cars? Q:What does the Codes Department do? Q:What is a Site Plan? Is one required to obtain a Permit? Q:What's the penalty for failing to obtain the proper permit? Q:When do I need a building permit? Q:When is a building permit not required? Q:Where / When can I get a permit? Q:Where can I buy a code book? Q:Where can I put up a fence? Q:Where can I put up yard sale signs? Q:Why do I need a permit to build or remodel my own house / property? Excess Flow Valves Q:Can I add the cost of the excess flow valve to my bill? Q:Can I spread out my payments in installments for the excess flow valve? Q:Can I take the excess flow valve with me if I move? Q:Can my plumber install the excess flow valve? Q:How do I know if an excess flow valve can be installed at my property? Q:How does an excess flow valve work? Q:How long do I have to decide whether or not I want to have an excess flow valve installed at my property? Q:How long will the excess flow valve last? Q:How much does it cost to install an excess flow valve? Q:How will the installation of an excess flow valve take place? Q:What is an excess flow valve? Q:What should I do if I smell natural gas? Q:What should property owners do if a contractor or installer shows up with a backhoe and starts digging on their property without calling 811? Q:Where does the excess flow valve get installed? Q:Who installs the excess flow valve? Q:Who pays for the installation of the excess flow valve? Q:Who should I contact to request an excess flow valve installation estimate? Q:Why is Smyrna offering customers the option to install excess flow valves? Q:Will an excess flow valve protect against all types of leaks? Q:Will an excess flow valve stop or reduce the flow of natural gas inside my home? Q:Will my gas supply be shut off during the installation? Q:Will my property and landscaping be disturbed during installation? Q:Will the installation of an excess flow valve affect my monthly bill? Handling Solicitors Q:Do charitable organizations such as the Girl or Boy Scouts, School Groups, etc… need permits? Q:What are the rules regarding permits for solicitors that come to my door, and that occasionally stand on the sidewalks? Q:What should I do if a solicitor comes to my door? Should I answer the door? Q:Who issues the permits to solicitors, and who enforces the rules regarding carrying permits? Mapleview Cemetery Q:Can I make payments? Q:Can I pay with a credit card? Q:Can I place a bench at the grave site? Q:Can I plant flowers or a tree? Q:Do my decorations have to be kept on the headstone? Q:Does the family need to remove funeral flowers? Q:How much do the graves cost? Q:How much does it cost to open and close the grave? Q:How will the monument company know where to put the headstone? Q:Is the cemetery only opened certain hours? Q:Other Questions? Q:What are the dates for overall cleaning at Mapleview Cemetery? Q:What if I want to bury a crematory urn? Q:Where can I get a headstone? Q:Who cleans the cemetery and how often? Q:Who fills any areas of the grave that have sunk/settled? Parks & Recreation Q:How can I be alerted of Smyrna Parks events and programs such as the annual Independence Day Fireworks Show or Halloween in the Park? Q:How can I find a form or document I need? Q:How can I reserve a ballfield? Q:How can I reserve a community building? Q:How can I reserve a park shelter/pavilion? Q:I would like to sign my child up to play a recreational sport in Smyrna, how can I find each league? Q:Where is the Smyrna Parks and Recreation Department located? Planning Q:What about my neighborhood restrictive covenants? Police Q:Can I find out if there is a sex offender living near me? Q:Do I need to register my alarm for my home/business? Q:I have recently bought a new child restraint seat. I want to make sure that I have it installed. Q:I would like someone from the Police Department to come give a talk to a group/start a neighborhood watch. Q:I would like to compliment an officer/employee for a job well done. How do I do that? Q:I would like to learn more about the Smyrna Police Department. How do I do that? Q:I would like to make a complaint on an officer. How do I do that? Q:I would like to report a crime or a traffic issue. How do I do that? Q:My vehicle has been impounded or seized. How do I retrieve it? Q:Where can I pick up a copy of a police report? Q:Why do I see multiple patrol cars on a wreck? Public Works Q:Can a “Children at Play” sign be installed on my street? Q:Do I need a permit to build a new fence on my property? Q:Do I need a permit to install a new driveway or widen my existing driveway? Q:Do my leaves have to be in bags? Q:Does the Town of Smyrna spray for mosquitoes? Q:How do I get the brush truck to come to my house and pick up my brush/leaves? Q:I live on a farm on a huge lot and the water never runs off my site. How can you justify billing me? Q:Is there someplace I can take my yard waste if I want to haul it myself? Q:What do I do if there is a street light out in my neighborhood? Q:When will the brush truck be in my neighborhood again? Q:Where do I get the biodegradable lawn bags? Q:Who do I call if I see a dead animal on a public street or right-of-way? Q:Who do I call to report a missing or damaged street sign? Q:Who do I call to report a pothole? Q:Who do I call to report a traffic signal that is not functioning properly or has a burned out bulb? Q:Who do I contact if I have standing water or some type of drainage problem around my house? SplashTown Q:Can I rent a Funbrella? Q:Can I rent the pool for a private party? Q:How much does it cost to get into SplashTown? Q:Is there a concession stand at SplashTown? Can I bring my own food to SplashTown? Q:What are the age requirements at SplashTown? Q:What are the hours of operation at SplashTown? Q:What is the capacity at SplashTown? Q:When does SplashTown open and close for the season? Storm Water Q:Are gravel driveways/roads being taxed? Q:Are there any possible credits available? Q:Are there any properties in the Town that do not pay a storm water fee? Q:Do mosquitoes breed in the storm water ponds? Q:Does the Post Office pay a storm water fee? Q:Does the Town of Smyrna pay a storm water fee for Town owned property? Q:How does the Town currently pay for its storm water services? Q:How much money will this fee raise? Q:How often will the fee be updated/changed? Q:How will the billing process work? Q:How will you decide which storm water projects/improvements get done first? Q:I am renting an apartment or house. Do I have to pay this charge? Q:I have a detention pond on my property. Will the Utility become responsible for the maintenance of the pond? Q:I have a septic tank. Why should I pay this fee? Q:I have made inquiries of the Town regarding drainage issues on or near my property for sometime and nothing is done. Will you fix the problem now? Q:If I disagree with the amount I am being charged, what do I do? Q:If I rent an apartment in the loft of a commercial building how will I be charged? Q:Is the storm water utility fee considered a tax? Q:Is the storm water utility fee legal? Q:Is this just another tax in disguise? Q:What happens if the Town does nothing or refuses to comply with the mandate? Q:What is a storm water utility fee? Q:What is the storm water drainage system? Q:What was the process for establishing the storm water user fee? Q:Who else is paying a storm water utility fee? Q:Why are churches and schools being billed? Q:Why are the storm water and sewer systems separate? Q:Why do we need to spend more for storm water? Q:Why have cities implemented these programs? Q:Why is this issue being addressed at this time? Q:Why should I pay for rain falling on my property? Q:Will the creation of a Storm Water Utility result in a reduction of my property taxes? Traffic Court Q:How do I pay a citation? Q:Is there a way I can keep the violation off of my driving record? Q:What are my options if I have a registration violation? Q:What are my options if I receive a citation and I am a holder of a valid CDL (Commercial Driver’s License)? Q:What are my options if I receive a driver's license violation? Q:What are my options if I receive a Financial Responsibility Violation (not having or failing to show a valid proof of insurance at the time of the traffic stop)? Q:What are my options if I receive a safety equipment violation (lights, window tint, bumper, and muffler)? Q:What if I don't have any money to pay now? Q:What if I ignore my traffic ticket (citation)? Q:What if I'm not guilty of the violation? Q:What is Traffic School and how can I qualify for it? Q:Will the violations on my ticket/citation go on my driving record? Utilities Q:Are there any surcharges for using a credit or debit card? Q:Can I pay my bill over the phone with my credit card? Q:Do you adjust for gas leaks? Q:Do you adjust for water leaks? Q:Do you adjust sewer bills for filling hot tubs? Q:Do you adjust sewer bills for filling swimming pools? Q:Do you estimate readings? Q:How do I sign up for service? Q:When are you going to fix my yard? Q:When are you open? Q:Why didn't I get my bill? Q:Why is my water off? 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