Home Customer Service Customer Service How to use How do i use nicotine pouches? You just put it under your upper lip. If you're new to pouches, the first ones can be slightly uncomfortable since the nicotine inside of the pouches can produce a slightly burning experience under the lip. If you want to read more. Click Here! Can i chew it? No, our products are meant to be used by placing the pouch under your upper lip. Chewing or sucking our pouches just inhibits the performance. For how long can i use a pouch? The effects of our pouches last roughly up to an hour. However, most users like to enjoy it for somewhere between 10 to 40 minutes. Where can i read more Nicotine Pouches Not sure of what nicotine pouches is? Check out the segment about pouches in our Nicopedia by clicking here! Health If you're interested in how nicotine pouches affects your health in different scenarios, read the articles about nicotine and health in our Nicopedia. Just click here! Different Strengths At Haypp we offer you a great range of different strengths that we have categorized in 4 different segment. Light: 0-3 mg of nicotine per pouch Normal Strong: 3-7 mg of nicotine per pouch Strong: 7-11 mg of nicotine per pouch Extra Strong: From 11 mg of nicotine per pouch and stronger. Shipping Free shipping for orders above £20 Where is my order? All of our orders are shipped from Sweden and normal size orders will be delivered within 5 working days. For the Standard delivery service, we use UPS and Royal Mail. As soon as we have packed your items you will receive an e-mail with delivery information and a link to track and trace your parcel. You can also login to Your account and find information about your delivery. I'm under 18 years of age We condone a strict age verification process in which the customer has to be physically present and show ID to receive their first order. Should our delivery partner discover that the receiver is a minor, they can not legally distribute the parcel and it will be returned to Haypp. In this case, we will unfortunately have to charge £25 to cover the extra shipping costs. I received a damaged package This is unfortunate when it happens. Please take a photo and contact customer service. They will help you if any goods are missing. There's an issue with my product Contact our customer service and they'll make sure you are compensated. Remember to take a photo of the product and keep the it in case it should be sent back to the manufacturer. Haven't found what you're looking for? Contact our customer service. Phone: +44 1929 290 005 E-mail: cs-uk@haypp.com Facebook: Officialhaypp Check it out here! Send us a message Choose subject Payment Delivery question Order confirmation missing Delayed delivery Missing order Inventory Product complaint Website error Unsubscribe from newsletter Subscription Report shipping damage Wrong product received Account Product information Other Send message Haypp.com Follow us Customer Service +44 8000 489 014 Click here to contact us, or chat with us by clicking chat-icon on the right side of the page Our customer service lines are open Monday-Friday between 8am and 4pm. October 20th between 9am and 4pm. Additional information Customer Service FAQ Terms and conditions Cookies About us Privacy policy Not for under 18 years Contains nicotine which is a highly addictive substance We use cookies to offer you a personal shopping experience, optimize the website and create targeted advertising. Click here for more information about how and why we use cookies. By clicking “Accept” you agree to all cookies. To block cookies, click "Settings”. Accept All Cookies Cookies Settings