Categories Receiving parcels Find answers to frequently asked questions about receiving your GLS shipments. Sending parcels Find the answers to frequently asked questions when shipping with GLS. ParcelShops Find answers to frequently asked questions related to our ParcelShop network. Frequently asked questions How can I track my shipment? What does the status of my shipment mean? How can I change the shipping address? My parcel has not arrived. How can I claim my shipment? What delivery protocol has GLS established for COVID-19? Can I integrate my eCommerce with GLS to have updated information on my shipments? Join GLS I want to be a GLS agency I want to become a ParcelShop Vacancies LINKS OF INTEREST Shipping tracking Shipping for companies Recieve Parcels Other sites Royal Mail GLS Group Help FAQ – Send Parcels FAQ – Recieve Parcels FAQ – ParcelShops Contact us Privacy policy Terms and conditions Corporate information Legal notice 900 113 300