home presentation legal information contact e-mail Household sewing and embroidery machines Industrial sewing machines Industrial embroidery Digital printing Cutting machines CNC Plotters Ironing and Packaging Sunscreen Awning Machines Curtain machines Heat welding machines Guarantee GUARANTEES J. Pujol machinery and confection sa, guarantees all the machines that we distribute and different automatisms. 1- Only J. Pujol is responsible for the guarantee and for providing the necessary technical and after-sales assistance. In the event that you have any type of incident with a product, you should contact the Technical Assistance Service (SAT) of J. Pujol. Any manipulation by a person NOT authorized by our technical service will void the product warranty. 2- The warranty comes into effect from the date of purchase that is detailed on the invoice and only covers the costs of repair or replacement of the product; All expenses derived from transport are excluded. 3- J. Pujol's products are guaranteed against any manufacturing defect (components and workmanship) for a period of two years, except for those products in which the manufacturer provides a longer guarantee period. 4- By reason of this guarantee, only J. Pujol is responsible for the obligation to repair or replace the product or part recognized as defective and returned to J. Pujol. The provision of the warranty service consists of the replacement / repair of faulty components. 5- The products and parts replaced by J. Pujol. in the terms of the guarantee are their exclusive property. The services provided in the guarantee do not prolong the effects of the guarantee. 6- If any of these rules are not met, the Customer will lose the warranty of the component or sewing machine in question and it will be returned postage due. 7- The warranty period begins from the date of issuance of the J. Pujol maq. Conf. Sa, not being able to be extended in any case by substituting a component in a repair or change. 8- The time of a sewing machine in our facilities will be what our technical assistance service considers necessary and sufficient. 9- When there is no replacement for a part or peripheral, it will be replaced by one of similar characteristics. In the case of not having one of similar characteristics, it will be waited for 45 working days until there are stocks. If at the end of this period there is still no stock, it will be replaced by the next highest in benefits. 10- Loss or deterioration during agency transport is not the responsibility of J. Pujol. 11- The Customer will pay the shipping costs of the material sent to be repaired, J.Pujol taking charge of the shipping costs of the product to the Customer once the repair has been made. 12- The guarantee will have no value without the corresponding stamp or invoice of the product. Cancellation of guarantees 12- Our guarantee does not in any way invalidate the manufacturer's guarantee. Incorrect use, manipulation or maintenance by the Customer of a machine, kit, component or peripheral. Incorrect repair, modification or extension by the Customer of a machine. Deterioration, elimination or concealment, by the Client, of the identification label of J.Pujol or the manufacturer of all products (including those that are part of a machine or kit) manufactured or distributed by J.Pujol. In other words, any damaged material, without packaging or with obvious signs of improper handling, will not be accepted. EXCLUSIONES Quedan excluidos de toda garantía los defectos y deterioros producidos por hechos externos, accidentes, principalmente accidentes eléctricos, por desgaste y por utilización no conforme a las instrucciones de J.Pujol. Se excluyen igualmente los productos modificados o reparados por el Cliente o cualquier otra persona no autorizada por J.Pujol, así como los productos que son objeto de un contrato de soporte específico. Queda excluida de la garantía cualquier defecto ocasionados por desgaste natural, mal uso y falta de cuidado. También están excluidas las bombillas, correas, agujas, carbones y rotor motor, etc.. Es deber del cliente realizar revisiones de limpieza y mantenimiento de la maquina. La garantía solo es válida para el primer comprador de la maquina y solo en cuanto se hayan observado las prescripciones de uso y mantenimiento señaladas en el manual de instrucciones. J.Pujol no se responsabiliza de la información personal que contengan. El Cliente se responsabiliza de los datos o información en el material a reparar y de realizar las pertinentes copias de seguridad. Asimismo, la garantía actuará respecto a los vicios ocultos y defectos de fabricación del producto conforme al artículo 1490 del C.C. Incorrecta configuración software/hardware, por parte del Cliente, de una maquina, componente o periférico. Incorrecta configuración software/hardware o avería en una maquina provocada por un componente no suministrado por J. Pujol e incorporado por el Cliente. Infección de virus informáticos, por parte del Cliente, en equipos, discos duros o disquetes de drivers o de software adicional. J Pujol no se responsabiliza de los errores o roturas producidas en el envío del producto. En caso de defecto u rotura no asumida por parte del departamento de atención técnica, se procederá a la devolución del producto a portes debidos. La reparación de los casos anteriores será facturada: Tarifa de reparación: CONSULTAR (IVA no incluido) la hora. Estas condiciones de garantía no afectan a los derechos estatutarios del consumidor amparados por su legislación vigente nacional aplicable. Hoja de reclamaciones De acuerdo con el art. 1 del RD 5/1997 14 Enero, existen a disposición de nuestros Clientes, hojas de reclamación en el domicilio social de la empresa. Copyright © J. Pujol Maquinaria y Confección S.A. Avda. Borbón, 62 Bajos, 08016 Barcelona. España · Tel. +34 933 511 611 · Fax: +34 933 401 221 · jpujol@jpujol.com Inscrita en R.M. Barcelona Tomo 9631 Folio 0176 secc. Gral. Hoja B-92919 Inscripción 5 Comercio electrónico Diseño web