ABOUT CONTACT NEWS LOCATIONS BANKING LOGIN Home (current) Bank Insure Invest Tax Foundation Insurance CLAIMS, FORMS & REQUESTS Our agents are happy to assist you with any questions you have about your coverage. FIND AN AGENT Our agents are happy to assist you with any questions you have about your coverages or to help you through the claims process with caring, efficient service. Call them today to get started. It’s one of the many benefits of working with an independent insurance agency. In the event of a claim, promptly report the claim to your insurance agent or insurance carrier. Your insurance carrier may offer after hours and weekend reporting services. See our contact an agent directory to find an agent or our location directory . Secure Form Request a Certificate Your certificate will be mailed to the address on your policy. For faster service during regular business hours or to request a certificate by email or fax to you or the certificate holder, please contact an available agent by calling 1-800-450-3115. GENERAL GUIDELINES FOR AUTO, PROPERTY AND WORKERS’ COMPENSATION CLAIMS Auto Accident If anyone is injured, immediately render any possible first aid assistance and call emergency services. Report the accident to the nearest police station and file any necessary reports. Cooperate fully with the police, but do not make any admissions about your liability. Do not sign any statements for anyone other than an authorized representative of your insurance company. Exchange names, addresses and insurance information with the driver of the other vehicle. Take photos of the damage if you can. Record the following information: Date, time and place of accident Name and address of owner of the other vehicle, if different from the driver Driver’s social security number and driver license number Names and addresses of passengers and witnesses License number of the other vehicle and the witnesses’ vehicles Promptly report the claim. NOTE: If you plan to travel by car in Canada or Mexico, check with your agent for insurance requirements. Property Claim If anyone is injured, immediately render any possible first aid assistance and call emergency services. Take appropriate steps to avoid further damage to the property. Promptly report the claim. Workers Compensation Claim Promptly report the claim. Make sure to file OSHA reports within eight hours if the claim involves a fatality occurring at work or hospitalization of three or more employees. Jobs News Blogs Our Team Upfront answers to your financial questions STRAIGHT FORWARD OUR MISSION We believe in the commitment to seek out and provide financial and insurance solutions for tomorrow, not just for today. In doing so, we help our customers, employees and the community "fast forward" to the goals they strive to achieve in life. Customer Service | Monday-Friday 8am-5pm 800-450-3115 Digital Banking Customer Service | Monday-Friday 8am-5pm 877-689-1783 © Copyright 2021 Bank Forward. All Rights Reserved. PRIVACY TERMS & CONDITIONS LOST OR STOLEN CARDS Products and services offered through Insure Forward are: *NOT A DEPOSIT *NOT FDIC INSURED *NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY *NOT GUARANTEED BY THE BANK *MAY GO DOWN IN VALUE