Search HOME GOVERNMENT SERVICES COMMUNITY HOW DO I... HELP CENTER HomeGovernmentDepartmentsFinance DepartmentUtilities & Billing Utilities & Billing Pay Online Start/Stop Services Paperless Statements Water Usage Fees & Rates Utility Adjustment Payment Methods Failure to Pay Utility Billing The responsibilities of the Utility Billing Office include starting new services, terminating services, processing bills, and customer inquiries. Active account holders' bill may include services for water, sewer, and solid waste. Other services that may be charged are alarm monitoring service (Direct Link), annual alarm permit fees, false alarm fees, and special collection fees. Paperless Statements Go Green & Go Paperless! If you already have an account through our online payments website, Point & Pay, you can sign up there for paperless statements. Don’t have a Point & Pay account? You can get one through the Point & Pay Portal. You can also send an email to Billing Help to request paperless statements and the Utility Department can make that change for you. Starting/Stopping Services Each renter/owner is responsible for connecting and terminating their own utility service. Click to start or stop service. Pay Online Pay utility bills through our online billing service either on a one-time or recurring basis. Residents may also utilize this site to view statements at any time without ever making an online payment. There is no charge for this service. Water Usage Track your water usage (consumption) for your account through Customer Connect. Fees & Rates Review a list of fees associated with setting up utilities, as well as the current rates for utility services. Payment Methods The City accepts multiple payment methods which includes cash, checks, credit cards, money orders or automatic drafts. To pay online visit our online payment portal. Senior & Disabled Residents Solid Waste Service The City reduces the cost of solid waste pick-up for customers who are over 65 or disabled. Click here for more info. Disconnection of Service for Failure to Pay Click here to see what happens in the event of a disconnection for failure to pay and how to prevent one from happening. More Information For more information please visit our Frequently Asked Questions or call 713.662.5824. Contact Us Charleta Johnson Utility Billing Tech Contact Charleta Johnson Utility Billing 3800 University Boulevard West University Place, TX 77005 Email Billing Help Phone: 713.662.5824 Fax: 713.662.5804 Hours Office Hours: Monday - Friday (Except holidays) 7:30 a.m. - 5:30 p.m. Staff Directory Start/Stop Services Adjust Your Utility Bill Failure to Pay Information Confidentiality Form Paperless Statements Payment Methods Senior & Disabled Discount Utility Fees & Rates Water Usage Online Payments Parks & Rec Trash Agendas & Minutes Resident Safety Utility Billing Back to top ↑ Contact Us 3800 University Boulevard West University Place, TX 77005 Phone: 713.668.4441 Emergency: 911 Hours of Operation: 7:30 a.m. - 5:30 p.m. Helpful Links Home Departments Parks & Recreation Copyright Notices Employment Quick Links Site Links Site Map Accessibility Transparency In Government Employees Only Government Websites by CivicPlus®