Customer Care Welcome LOGIN SIGN UP Home Solutions New Support Ticket Check Ticket Status Solution home Shopping Order & Shipping Information Returns Print Created by: Wine Enthusiast Modified on: Mon, 8 Nov, 2021 at 1:59 PM Returns Holiday 2021 Extended Return Policy Global supply chain issues resulting from Covid-19 are impacting manufacturers, retailers and shoppers worldwide. We are committed to making your holiday shopping experience easy and fun, so we have extended our regular 30-day return deadline on items purchased before December 25, 2021 If you are not satisfied with your order, please complete the following return form and send back the returning merchandise by January 31, 2022 for a quick exchange, refund, or credit. All returns and exchanges must be in original condition and include all components. Once your return is received and processed, you will be notified via email.. Click here for our Return Form. Exceptions The following items are not returnable: personalized items, custom wine cellars, custom wine racks, opened computer software, books, food, plants or items that have been damaged or abused. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. Pricing & Availability Wine Enthusiast cannot confirm the price of an item until after you order. In the event of a pricing error, Wine Enthusiast may refuse or cancel any orders placed for that item. We will notify you of any cancellations. Prices and availability are subject to change without notice. Restocking Fee A Restocking Fee of 20% will be charged on free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items if they are being returned or refused upon delivery or canceled after the unit ships. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. In instances of an item being defective please see the warranty section below. Custom orders can not be canceled. Items that are not in brand new 'in box' condition and show obvious use will also incur the 20% restocking fee if deemed acceptable for a return. Cancellation Fee Some items that may be shipped directly from the manufacturer. These items, if cancelled after 48 Hours may incur a 20% restocking fee. Shipping & Handling Fees Shipping & Handling will only be refunded if the item was defective, damaged, the wrong item was sent or the personalized product was made incorrectly. If an item is being returned that does not fall under these parameters, both shipping charges for the original order as well as shipping charges on the return will be removed from the amount refunded. Note-Even items that have Free Shipping upon purchase do have actual shipping fees that will be realized if an item is being returned which is not defective, damaged, the wrong item sent or a personalized product that was made incorrectly. Missing Item or Damaged Product Fee A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition). Damaged, Defective or Incorrect Items If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 800.648.6058 for further instructions. If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred. Personal Items/Data Please remove all personal items or data from any returned products. Wine Enthusiast is not responsible for any personal items or data left in or on these items. SPECIAL NOTE: If your Wine Enthusiast Product was purchased at any other Retail store and not directly from Wine Enthusiast, we CAN NOT accept your return. You MUST contact the retail store that you bought the item from. FAQ's If I am not fully satisfied with my purchase, how do I return it? Simply fill out the following Return Form and include with the items you wish to return. Once we receive your merchandise, we will review and process for exchange/credit. How long do I have to return an item? All items must be returned within 30 days from the date of receipt. What do I do if my item is damaged or defective upon delivery? If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 800.648.6058 for further instructions. If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred. How long does the returns process take? The returns process can take anywhere from 7 to 10 business days. (During the holiday season, these times may vary) How will I be notified when my return is processed? You will be notified via the email address on file once the return is processed. Who is responsible for the cost of return shipping if I simply do not like the product? The customer is responsible for the return shipping cost. I am the recipient of a gift, how do I return it if I am not satisfied? Please contact our Customer Care Department at 800.648.6058 so that we may locate the order information to process the return. Can items be returned in exchange for wine? Unfortunately no, our wines are handled by a separate company and therefore this type of exchange is not possible. How do I return something purchased from a store that carries your products? All items purchased at a retailer must be returned to the store from which you purchased. Can I return items purchased through a retail store? If your Wine Enthusiast Product was purchased at any other retail store and not directly from Wine Enthusiast, we CAN NOT accept your return. You MUST contact the retail store that you bought the item from. Are there any fees when returning an item? A 20% restocking fee will be charged on free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items shipped directly from the manufacturer. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. Can I return a personalized item? Unfortunately, personalized items cannot be returned. If your order has arrived defective or damaged, please contact our Customer Care Department at 800.648.6058 for further instructions. For more Returns information click here . W Wine is the author of this solution article. Did you find it helpful? Yes No Related Articles Home Solutions Cookie policy Help Desk Software by Freshdesk Support Desk