Home About Us Solutions Insights Careers Contact Us MOVING IN-HOUSE INTERPRETERS TO THE RIGHT PATIENT AT THE RIGHT TIME Read More! ABOUT US The Company In 2009, understanding the need for effective, cost-efficient centralized scheduling processes for healthcare institutions, we established the foundation for American Health Connection. We grew steadily and successfully by providing superior service to a growing number of major medical institutions that remain our clients. Then, by combining telecom infrastructure, state-of-the-art call center technology and an innovative concept in healthcare outreach, we created the first all-inclusive, virtual central scheduling and communications solution. Later trademarked as Patient Communication Management®, our services quickly rendered traditional in-house and remote scheduling operations obsolete. Today, no other call center can match our array of front-end services, level of technology and pricing. With U.S.-based agents always available and fail-safe technology in place, AHC exceeds all national benchmarks for medical call centers – by a margin no other organization can duplicate. Why American Health Connection? We are fueled by experience – high performing, nationally recognized patient access leaders spearhead our consulting engagements and apply their deep experience in working with healthcare providers. We are responsive – our main objective is to transform operations to deliver service excellence and shorten the revenue cycle, while promoting a reputation of high priority and visibility to patient access and the revenue cycle. We are collaborative – we understand how our clients operate and believe that building strong partnerships with stakeholders is critical to success. We are results oriented – we work with you to achieve best practice performance. We are flexible – our primary goal is to meet the individual needs of our clients Technology Our cloud-based systems ensure maximum reliability, built on four clustered data centers located across the United States with full fail-over capabilities. The intelligent multi-channel routing, real-time reporting and interaction recording can be delivered by multiple channels: voice, email, web chat and SMS. All data is delivered to the highest HIPAA and HITECH security standards, insuring a safe and secure environment for patients and their providers. With American Health Connection, you can be confident that all your calls will be answered, 24/7. Never affected by inclement weather, natural disasters or unforeseen local events and encompassing more than 900 trained agents across the nation, our virtual services offer a long-term sustainable solution to your call center deficiencies. To reduce our client’s IT costs and ensure rapid service, American Health Connection’s engineers will write specialized interfaces to match your current configuration. Custom interfaces, including bidirectional HL7 and SOA web services, or legacy file transfer interfaces, provide inter-operable system-to-system communications to facilitate real-time exchange of appointment and other healthcare data. All protocols and data formats are supported. The technological advantages of using American Health Connection include: Rapid deployment Automatic technology upgrades at no additional cost Unlimited scalability based on our call volumes No in-house expertise required (IT, telecom or help-desk support) Custom HL7, web services, or legacy file transfer Interfaces with any EMR/EHR CONTACTS Phone Number: (800) 307-7131 (424) 226-0420 Address: American Health Connection 8484 Wilshire Blvd. Suite 501, Beverly Hills, CA 90211 SOLUTIONS Centralized Scheduling Insurance Verification Physician Referral Services Pre-Authorization Pre-Registration Appointment Reminders Answering Services Chronic Care Management Discharge Follow-Up Patient Access Consulting RECENT POSTS Virtual Patient Communications in an Increasingly Virtual World Virtual Patient Communications in an Increasingly Virtual World Telehealth and... Read More It Begins with a Call It Begins with a Call Experts agree that a positive... Read More About Us Solutions Blogs & News Resources Careers Contact Us Copyright © 2021 American Health Connection