Back Request a Demo +1.888.436.3797 +1.888.436.3797 Request a Demo Request a Demo EBOOK The Virtual Contact Center: An Essential Guide to Transform Your Customer Experience How to Select, Design and Implement a Virtual Contact Center What is a Virtual Call Center or Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based call center that delivers call routing, interactive voice response (IVR), and computer telephony integration (CTI) empowering your business to create optimal customer experiences (CX). This eBook will help you decide if a VCC is right for you by covering the following: A Needs Assessment Implementation and Productivity VCC Strategy Use Cases Are you ready to modernize your call center or take the next step with your customer experience by adding a contact center? Read this VCC guide to figure out your next move. Talk to a CX Expert Talk to an expert about Customer Experience best practices. Sign up now and we'll contact you shortly! Schedule a Meeting GET THE EBOOK SHARE ABOUT GENESYS Genesys, creator of the world’s #1 Customer Experience Platform, empowers organizations to build exceptional customer relationships with personalized, omnichannel experiences across all journeys in the customer lifecycle. For over 25 years, we have put the customer at the center of all we do, and today, we continue to passionately believe that great customer experience drives great business outcomes. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion interactions per year in the cloud and on premises. Trending Topics +1.888.436.3797 SupportCareers Copyright © 2016 Genesys. All rights reserved. Terms of Use | Privacy Policy Select Region