ABOUT APPROACH SOLUTIONS INDUSTRIES INSIGHTS CONTACT CAREERS SEARCH ABOUT |CORPORATE SOCIAL RESPONSIBILITY CSR With a Purpose Causes Powered by People Purpose drives change and creates action. With a strong vision and common goals, we can reach new peaks. We believe we can make a lasting impact in the diverse communities we work in to build better experiences tomorrow. Sitel Group® is proud to be a people business – enabling meaningful brand experiences via emotional engagement and human conversation. And our greatest asset? Our people. In 2021, our corporate social responsibility (CSR) goal is inspired by our global community and designed to make a difference in the communities in which we work through education and wellbeing. Health & Wellbeing Through our SitelFit program, our aim is to encourage our people to make healthier choices for a healthier body and happier mind by making #OneSmallChange. We encourage our people to have a lasting impact on their own wellbeing through simple, achievable change. The global SitelFit wellness platform gives associates opportunities to live the Sitel Group value Work Together by entering exercise challenges that encourage them to take small steps towards better health and wellbeing. SitelFit Powered by the Sitel® MAX Community, SitelFit is an important part of the associate experience. SitelFit is more than exercise. Move Well SitelFit platform activity tracker & challenges MAXhubs include wellness areas or exercise rooms (where applicable) Eat Well Healthy recipes are shared via internal social platforms Healthy vending machine options on sites (where applicable) Live Well Stress management, mental health education through programs like Be Kind to Your Mind On-site health checks (where applicable) Breast Cancer Awareness Month education In 2020, associates were faced with adjusting their lifestyle to working out and working from home. During this time, the SitelFit community came together to support one another with at-home workout ideas and healthy recipes shared across the world. Despite the pandemic, Sitel Group saw results of a healthier lifestyle in 2020. 2020 Results 900,000+ miles ran or walked in less than eight months by the SitelFit community 200,000 fitness activities per month (average) 2,000 new members joined the SitelFit community app 40% more SitelFit app usage 11% improvement in associates’ perception of Sitel Group’s commitment to their health and wellness* *Sit & Tell all-associate employee engagement survey, 2020 Empowering Associates to Give Back Throughout the year, associates have opportunities to collaborate to achieve collective goals that reward the communities in which we operate. In 2020, our associates collaborated to gain SitelFit points that resulted in a $15,000 donation to UNICEF. Education The United Nations recognizes education as a human right and we encourage inclusive and equal development at Sitel Group as we promote lifelong learning. We empower and inspire our diverse global team as they Learn, Lead & Grow. We have a deep focus on education to provide opportunities for our people as well as those in the communities in which we live and work. We aim to provide educational and training opportunities to prepare others for the future of work and enable career readiness. Impact Sourcing – prioritizing suppliers that intentionally hire and provide career development opportunities to people who might otherwise have limited opportunity for formal employment Language Improvement Programs: Free Language Improvement Program – Nicaragua, Sitel® Academy – Philippines, MAX English – Colombia Empower Center: internal learning management system open to every level of the organization Giving Back for Education and Literacy In honor of International Day of Education in 2020, Sitel Group made a $50,000 donation split amongst three charitable organizations – Plan International, the Association for Childhood Education International and the World Literacy Foundation. CSR Promise As a global organization, we employ 160,000 associates in 40 countries and operate to the highest ethical standards respecting human rights, the environment, diversity and inclusion, health, safety & wellness, training & development. Our associates unite each day and work together to make an impact for a better tomorrow. CREATE PARTNERSHIPS We are a community partner that values and appreciates our associates and customers. MAKE AN IMPACT Boosting employee engagement and job satisfaction while supporting social good leveraging our Sitel® MAX community. CSR is part of the associate experience. CREATE LONG-TERM VALUE With our focus on education and empowerment, our associates develop new skills and use those skills to help others both personally and professionally. CAREER WITH A MISSION Our associates feel connected to our company and their role. Learn more about our commitment to CSR. SITEL GROUP 2020 CSR REPORT | VIEW / DOWNLOAD CORPORATE SOCIAL RESPONSIBILITY STATEMENT SITEL GROUP GLOBAL CODE OF CONDUCT AND ETHICS Committed to Change As a participant in the United Nations Global Compact initiative, we are committed to supporting and advancing in the areas within our sphere of influence. The Global Compact is the world’s largest corporate sustainability initiative launched in 2000 by the United Nations as an attempt to align companies’ strategies and operations with universal principles on human rights, labor, environment and anti-corruption. SHARE ON Subscribe to Receive Updates From Sitel Group® SUBSCRIBE OUR MISSION EXP+ PLATFORM INDUSTRIES INSIGHTS GLOSSARY ABOUT SITEL GROUP SITEL GROUP OFFERS LET’S TALK SALES & PARTNERSHIP MEDIA RELATIONS HR INQUIRIES CAREERS CAREER AT SITEL WORK FROM HOME FIND JOBS LOCAL WEBSITES FOLLOW THE LEADER Manage Your Cookie Preferences Legal Notice Cookie Policy © 2021 Sitel Group