AMATI FUNDS MEDIA CONTACT Home Contacts & Resources How do I make a complaint? Contacts & Resources How do I make a complaint? Contacts & Resources General Contacts Unsolicited Telephone Calls How do I make a complaint? Regulatory Information How to contact us T: +44(0)131 503 9100 E: complaints@amatiglobal.com Postal address Amati Global Investors 8 Coates Crescent Edinburgh EH3 7AL Making a complaint We pride ourselves on our customer service and if you have any complaints or concerns we will take them very seriously. If we get something wrong or our service falls short of your expectations, please tell us right away and we’ll try to sort it out. Tell us what went wrong or what we should have done better Please use the details on the left to contact us by telephone, email or letter. Please provide as much detail as possible as to the nature of your complaint and what you think went wrong, in order to help us to resolve things as quickly as possible. What happens next? We will investigate your complaint and provide a full response as soon as possible. We will always be fair and reasonable in our handling of your complaint and we will update you throughout the process so you know what’s happening. We will do everything we can do resolve your complaint and to make sure it doesn’t happen again. After we have finished we’ll get in touch to let you know our decision together with a full explanation of the reasons for our decision. We may first contact you by phone or email but we will always follow that up with a full written response. What if I’m still not happy? If you don’t agree with our decision or with the way we have dealt with your complaint you can get in touch with the Financial Ombudsman Service. They have legal powers to put things right if a business and a customer can’t resolve a complaint between themselves. We’ll tell you how to get in touch with them when we give you our written response to your complaint. FINELY CRAFTED INVESTMENTS Head office: 8 Coates Crescent Edinburgh EH3 7AL T:+44 (0)131 503 9100 E:info@amatiglobal.com Regulatory Information: Amati Global Investors is authorised and regulated by the Financial Conduct Authority. Complaints & Feedback: If you wish to make a complaint, or provide feedback on any of our products please see: CONTACTS REGULATORY FEEDBACK FUNDS DISCLAIMER PRIVACY POLICY COOKIE POLICY This website uses cookies We respect your privacy and are committed to protecting your personal data. If you would like to find out more about the measures we take in processing your personal information and our use of cookies, please refer to our privacy policy, which can be found here and our cookie policy, which can be found here. OK - Dismiss