For Home For Business For Contractors & Developers New Customer Outage Map Construction Map Search Log In Tools FOR HOME CUSTOMER SERVICE Contact us Find helpful information or get in touch with us. Call Centre alert: Please note our busiest times are typically between 10 a.m. and 3 p.m. You may also experience longer wait times due to increased call volumes on Mondays and at the beginning of each month. To complete tasks online, use the following quick links. Quick access to online services Quick links Start, stop, move account Report a problem Service requests Understanding high bills Resolve a complaint GET STARTED Manage your account online Monitor your daily energy usage, change your address and more through our self-serve portal. Access your account Common questions What are my bill payment options? I’ve just signed up for pre-authorized debit (PAD). Do I need to pay this current bill? When will my PAD become active? What financial programs or assistance do you offer? Where can I find information about the charges on my bill? I received a suspicious message from someone claiming to be from Toronto Hydro. What should I do? Call us You can reach our Customer Care team Monday to Friday between 8 a.m. and 8 p.m. In case of outages or emergencies, our team is available 24/7. 416-542-8000 Press 1 for outages, wires down and forestry-related emergencies Press 2 for account balance, payment-related inquiries or to discuss a disconnection Press 3 for opening or closing your account Press 4 for electrical connections and projects Press 5 for information about financial assistance programs or to learn how to protect yourself from fraud Visit us Customer Care: 500 Commissioners Street Toronto,ON Head office: 14 Carlton Street Toronto, ON Email us Full name Email address Account number (optional) Phone number Alternate phone number (optional) Address (optional) Category Please select Billing Inquiry Refund / Payment Inquiries Online Tool and Login Support Financial Assistance Update Mailing Address / Contact Info (phone/email) Other What can we help you with? Are you human? Submit Have a question? Contact Us Follow Us Twitter Facebook Instagram YouTube LinkedIn Who We Are About Us Regulatory Information Corporate Reports Careers Newsroom Innovation & Investments Improving Reliability Construction Map Electric Vehicles Grid Connections Newsletters eConnect eConnect for Biz Conditions of Service Terms & Conditions Privacy Policy Accessibility Sitemap Selecteer een taal Nederlands Afrikaans Albanees Amharisch Arabisch Armeens Azerbeidzjaans Baskisch Bengaals Birmaans Bosnisch Bulgaars Catalaans Cebuano Chichewa Chinees (traditioneel) Chinees (vereenvoudigd) Corsicaans Deens Duits Esperanto Ests Fins Frans Fries Galicisch Georgisch Grieks Gujarati Haïtiaans Creools Hausa Hawaïaans Hebreeuws Hindi Hmong Hongaars Iers Igbo IJslands Indonesisch Italiaans Japans Javaans Jiddisch Kannada Kazachs Khmer Kinyarwanda Kirgizisch Koerdisch Koreaans Kroatisch Lao Latijn Lets Litouws Luxemburgs Macedonisch Malagasi Malayalam Maleis Maltees Maori Marathi Mongools Nepalees Noors Odia (Oriya) Oeigoers Oekraïens Oezbeeks Pashto Perzisch Pools Portugees Punjabi Roemeens Russisch Samoaans Schots Keltisch Servisch Sesotho Shona Sindhi Sinhala Slovaaks Sloveens Soendanees Somalisch Spaans Swahili Tadzjieks Tagalog Tamil Tataars Telugu Thai Tsjechisch Turkmeens Turks Urdu Vietnamees Wels Wit-Russisch Xhosa Yoruba Zoeloe Zweeds Mogelijk gemaakt door Translate