Customer relationship management (CRM) Customer relationship management Processes and systems for customer relationship management (from the English Customer Relationship Management, abbreviated CRM) ensure the solution of key business tasks to attract customers, identify their needs, organize the sale of goods and services, as well as retain customers and support them. CRM system or Customer Relationship Management System - application software designed to automate customer interaction processes, including sales, marketing and customer service. Implementation of CRM systems helps to increase customer satisfaction and improve business performance by accumulating information about customers and the history of relationships with them, suppliers, partners, as well as about the internal processes of the company. World practice shows that the only reliable way to improve sales performance is a clear understanding of the main factors influencing the deal, as well as a thorough analysis of the key metrics of the sales process. According to Nucleus Research, the return on investment from CRM implementation averages $ 5.6 per dollar invested. CSM provides a full range of services for organizing and improving customer relationship management practices: Analysis and optimization of sales, marketing and service management processes, creation of a scorecard for management, support for organizational changes. Adaptation and implementation of Terrasoft bpm online software to automate sales, marketing and service processes, including the creation of the necessary infrastructure and integration with existing customer information systems (IP telephony systems, accounting and management accounting, document management, etc.). The main principle of CSM in the implementation of projects is to focus on identifying and solving specific business problems of the client in the area of customer relationship. The key success factors are: Experience and expertise of consultants in the field of analysis, description, reengineering and implementation of business processes in organizations. Many years of experience in project management for the reorganization and automation of business processes. High technical expertise in the design, implementation and integration of information systems. Projects 3 О компании О нас Технологические партнёры Заказчики Лицензии и сертификаты Стандарты качества Карьера Пресс-центр Новости Пресс-кит Решения и услуги Управление данными и бизнес-приложения ИТ-инфраструктура Информационная безопасность ИТ-безопасность для банков Мультимедиа решения Инженерные системы Техподдержка систем и оборудования Разработка ПО на заказ +7 (495) 640-61-23 info@csmteam.ru Leninskaya Sloboda Street, house. 26, bldg. 28, Business center "Slobodskoy", 3rd floor © 2002-2016 CSM Website development - Studio Nikoland