Policies Return Policy Customer Service Frequently Asked Questions Large Group Sales & Bids Online Lay-A-Way Going Green Send customer service an email 1. Return Policy RETURNS: Requests for returns must be made within 14 days of receipt of order shipment. Returned items must be in clean and in like-new condition, in original packaging, with sales receipt and tags. Credits will be given off the original payment price, shipping and handling will not be credited. Just ship items needing returned to us at Renegade Stores, 1700 Market Lane #390, Norfolk NE 68701. For questions call us at 888-371-0866. Or, you can e-mail: staff@renegadestores.com EXCHANGES: We offer free exchange shipping on all unworn items once we receive the returned item from the customer. The free shipping is either UPS Ground or USPS Priority. DEFECTIVE RETURNS: Items returned due to a defect must be clean and such items will be inspected prior to credits being issued. If the defect is recognized and not ruled a part of natural wear & tear, a credit will be issued. In some instances, products may only qualify for replacement, repair, or a pro-rate of the original purchase price. If you have any questions, please contact Renegade's Customer Service Team TOLL FREE at (888) 371-0866. E-Mail: staff@renegadestores.com 2. Customer Service A Customer Service agent will be available Monday through Friday from 9 am to 9 pm (CST), except for holidays. An agent can be reached by phone TOLL FREE at (888) 371-0866 or by e-mail at staff@renegadestores.com. For a large group, industrial, or government bids, please call TOLL FREE 888-371-0866 and ask for the Outside Sales Department. 3. Frequently Asked Questions FREQUENTLY ASKED QUESTIONS: #1. (FAQ): Will my order be in-stock? (A): Most items on the Renegade website are in-stock in sizes shown. A small number of items are web exclusive, and those will ship directly from the manufacturer. #2. (FAQ): How will I receive my order? (A): All orders ship out UPS or USPS only. In-stock shipments should arrive in 2 to 6 business days (weekends & holidays not included). Renegade does not mark our products up just to cover "So Called Free Shipping" . We charge our customers a fraction of the actual shipping charge. For an added charge, expedited shipping is available in most areas. RENEGADE only ships to addresses in the lower 48 states in the United States. #3. (FAQ): What is the estimated arrival time on orders that come from the manufacturer? (A): Arrival times that ship directly from the manufacturer can vary a great deal depending on availability. Such items can take as as little time as 3 days or as long as 3 weeks. After your order is processed, you will be notified if any delays are expected. #4. (FAQ): Why are you out of my size & will you get more? (A): We sell hundreds of items daily in our stores and online. To bring the newest and hottest products to the marketplace, we buy a limited amount of fashion merchandise. The ability to sell out of product allows us the space and resources to bring in new, fresh styles daily. If you see it and like it, we recommend you buy it! Stores with infinite inventory can not stay in style. Many styles of Footwear, Basic Jeans and Work Apparel are restocked on a biweekly basis. For questions, e-mail us at renegade_staff@hotmail.com. or call us TOLL FREE at 888-371-0866. #5. (FAQ): Is my credit card information secure? (A): We use X-Charge as our processor. X-charge is 100% PCI Compliant. With many breaches of credit card data in cyberworld and identity theft on the rise, the PCI Data Security Standard has been designed to ensure the highest degree of security to protect you, the cardholder. The Security Council is comprised of a set of 12 mandatory regulations, created by the card associations to safeguard consumer card data. As the number of people using credit cards has increased, so has the risk of card data compromise. The goal of the PCI Data Security Standard is to protect cardholder data that is processed, stored, or transmitted by merchants. X-Charge is the most secure system we have found. Your credit card data is not stored in anywhere in our system. As a matter of fact, we do not even see your credit card information. When an online order is placed, we receive an authorization sent to us from X-Charge, and data is only stored in their PCI Compliant System!! WE ARE SAFE!! #6. (FAQ): Is my personal information sold? (A). NO!! Your contact information is never sold or used by anyone other than Renegade. We use purchase history to make more educated decisions on product selection, marketing, and to help you remember what you last purchased and those sizes. WE DO NOT SPAM. If you have given us your email address, you will receive a limited number of e-mails showing store promotions and new products. #7. (FAQ): Tell me more about Renegade? (A): Renegade opened in March of 2009 in a former Corral West Ranchwear store location. Late in 2008 BTWW Retail: Western Warehouse, Boot Town, & Corral West Ranchwear filed bankruptcy, and closed all 98 stores across the country. Troy Weyhrich who was the General Manager of this Corral West Ranchwear bought the location, along with a handful of business partners. Troy implemented many proven practices from the former company, as well as introduced many new ones, thus resulting in the birth of Renegade. #8. (FAQ): What are the future plans for Renegade? (A): The leadership of Renegade is committed to building the best Western & Work store in the world. We are looking at future expansion opportunities.. "Who knows, maybe you will have a Renegade store near you." Until then, get the best the industry has to offer at Renegade online: www.RenegadeStores.com. #9. (FAQ): What if I need to do an exchange or return? (A): No worries! We know that ordering online can be tough when it comes to sizing. We also know that as humans, we can change our minds. We make exchanges as easy as possible (see our return policy for exact details). Buy with confidence!! #10. (FAQ): Do you do LARGE GROUP DISCOUNTS and BIDS? (A). YES WE DO. We also offer business charge accounts, custom embroidery, and specific alterations. We will do custom quotes for special pricing. Just call TOLL FREE 888-371-0866, and ask for the Outside Sales Department, Monday through Friday 9 am to 5 pm (CST) or e-mail staff@renegadestores.com, and us let help you today. #11. (FAQ): Can Renegade bid work items not shown online? (A): YES!! We can bid flame resistant, high-visibility apparel and many other specialty items. JUST CALL AND ASK US!! Call the Outside Sales Department, Monday through Friday 9 am to 5 pm (CST) or e-mail: staff@renegadestores.com, and let us help you today. #12. (FAQ): How do your shipping rates work? (A): EASY!! We run a FLAT RATE shipping system, with the more you spend, the more you save. UPS Ground and/or USPS Priority: Spend under $100 (pre-taxed) and get a FLAT RATE SHIPPING charge of $15. Spend over $100 (pre-taxed) and get FREE SHIPPING. *Sometimes oversized or heavy items may require added shipping charges. For addtional shipping options and methods, please contact us by calling Customer Service, Monday through Friday 9:30 am to 5 pm (CST) or e-mail: staff@renegadestores.com. 4. Large Group Sales & Bids RENEGADE does offer LARGE GROUP DISCOUNTS and BIDS. We also offer business charge accounts, custom embroidery, and specific alterations. We will do custom quotes for special pricing. Just call TOLL FREE 888-371-0866, and ask for the Outside Sales Department, Monday through Friday 9 am to 5 pm (CST) or e-mail staff@renegadestores.com. We look forward to helping you today! Renegade can bid work items not shown online. We can bid flame resistant and high-visibility apparel along with many other specialty items. JUST CALL AND ASK US!! Call the Outside Sales Department, Monday through Friday 9 am to 5 pm (CST) or e-mail: staff@renegadestores.com. Other items available include: Custom Embroidery, Alterations, Industrial Wear, School Uniforms, Custom Logo Jewelry & Buckles, FR Clothing, High Visibility Apparel, Job-Specific Work, Tactical Boots, Polo Shirts & More. Just Ask!! 5. Online Lay-A-Way Renegade is among the first retailers in the country to offer: Online Lay-A-Way. *Online Lay-A-Way is a great way to reserve items when finances do not allow you to make the entire purchase at this time. This is GREAT for holiday shopping and large purchases. *A small deposit of 20% of the total purchase price, or $20, whichever is greater, is required to place your item(s) on Lay-A-Way. *To keep your item(s) reserved for you, we only ask that you simply make monthly payments equal or greater than 10% of the original purchase price. (If 45 days has passed without a payment, a customer service agent will call you with a friendly reminder.) * You can place anything listed on our web site on Lay-A-Way. * You can cancel an Online Lay-A-Way at anytime. Your paid-to-date amount is returned to you, less a 10% Restocking Fee. * To place an ONLINE LAY-A-WAY order, you must call a Customer Service Agent Toll Free at 888-371-0866. Please have the item(s) and sizes you would like to purchase available at that time. *Orders will ship the following business day after your final balance payment is made. *Payments can only be made over the phone by Visa, Master Card, Discover, American Express or RENEGADE Gift Card. *A Customer Service Agent is available from 9 am to 9 pm (CST) Monday Through Friday, 9:30 am to 7 pm on Saturdays, and 11am to 6pm (CST) on Sundays (Closed Holidays). Online Lay-A-Way from RENEGADE is safe and easy. Now you don't have to wait, reserve your items today. 6. Going Green Renegade recycles boxes for use during the shipping of orders placed on our website. The recycling of these boxes saves thousands of pounds of trash in our landfills monthly. So, don't be surprised if you receive a package with our big green "Going Green" sticker, and know, together we are making this earth a cleaner place to live. Mon-Fri: 10am-8pm | Sat: 10am-7pm (CST) | Sun: 11am-6pm | 888.371.0866 0 Login / Register MEN`S APPAREL WOMEN`S APPAREL MEN`S WORK WEAR KIDS` APPAREL ALL BOOTS & FOOTWEAR WESTERN HATS & CAPS JEWELRY, KNIVES & PERSONAL SAFETY ACCESSORIES & GIFTS OTHER GIFT CARD Renegade Work Western & Weekend Is Committed To Bringing You The Latest Styles In The Western Wear Industry. With Over 40 Years Of Combined Experience And Knowledge In The Western World You Are Guaranteed To Receive Outstanding Customer Service. We Accept All Major Credit Cards. CUSTOMER SERVICE Your Account Contact Us Layaway Sizing Chart Our Blog COMPANY INFO About Us FAQ Return Policy Customer Service Privacy Policy STAY CONNECTED Norfolk Location Sunset Plaza Mall 1700 Market Ln, Norfolk, NE 68701 Phone: 888-371-0866 Email: staff@renegadestores.com Subscribe to Our Newsletter SUBSCRIBE Copyright © 2021 All Rights Reserved By Renegade Stores, LLC