Find Post Office Personal Business Money Home Terms & Conditions Terms & Conditions Terms & Conditions In this section Single piece mail terms and conditions Bulk mail terms and conditions Ceadúnas T&Cs Business Response Services T&Cs International Business Response Services T&Cs Publication Mailing T&Cs Stamp Printer T&Cs Schedule of Charges 27th May 2021 Advantage Card terms and conditions SINGLE PIECE MAIL TERMS AND CONDITIONS 1. Commencement These Terms and Conditions shall come into operation on the Ist day of May , 2012. 2. Definitions In these Terms and Conditions— (1) “Act” means the Communications Regulation (Postal Services) Act 2011 (2) “Ceadúnas” means a mark in a form designated by An Post to indicate the Sender has entered into an arrangement with An Post pursuant to Condition 4(2) or has otherwise paid postage in a manner acceptable to An Post. (3) “Certificate of Posting” means a receipt issued by An Post in respect of a Postal Packet and, includes a receipt endorsed by An Post on a Posting Book pursuant to Condition 15 (2) (e). (4) “Commission” means the Commission for Communications Regulation (5) “Charge” includes postage, postage amount, price, tariff, fee or rate of postage. (6) ”Coin” means coin and includes coin of all kinds, whether or not legal tender in the State or elsewhere. (7) “Dimensional Weight” means length x width x depth (in centimetres) divided by 6000 and rounded up to the nearest kilogram. (8) “Europe” means the European Economic Area and Switzerland and destinations listed in the First Schedule. (9) “Firearms” means firearms as defined in Section 4(i) of the Firearms and Offensive Weapons Act 1990 (10) “Fictitious Postage Stamp” means any facsimile or imitation or representation of any stamp or franking impression for denoting any rate or duty of postage whether of the State or of any other country or State or any other postal service provider. (11) “Foreign” when used in relation to any Postal Packet of any description thereof means posted in the State and addressed to a place outside the State. (12) “Franking Impression” means the printed postal mark produced by a Postal Franking Machine that includes the Charge, date of posting and may also include a Slogan Die impression. (13) “Girth” means 2 x (depth plus width). (14) “Jewellery” means:— (a) gold, silver, or platinum or other precious metal in a manufactured state, that is to say, a state in which value is added to the raw material by skilled workmanship, and includes any coins used or designed for the purposes of ornament; (b) diamonds and precious stones; (c) watches, the cases of which are entirely or mainly composed of gold, silver or platinum or other precious metal; and (d) any article of a like nature which, apart from workmanship, has an intrinsic or marketable value. (15) “Large Letter” means a Postal Packet (which is not a Letter) with Minimum Dimension of 90 millimetres x 140 millimetres x 0.18 millimetres with a tolerance of 2 millimetres and a Maximum Dimension 300 millimetres x 400 millimetres x 25 millimetres with a maximum weight of 1 kilogram for Postal Packets for delivery in the State or Northern Ireland and 500 grams for Postal Packets for destinations outside of the State or Northern Ireland. (16) “Letter” means a Postal Packet within the following dimensions Minimum Dimensions of 90 millimetres x 140 millimetres x 0.18 millimetres with a tolerance of 2 millimetres and Maximum Dimensions of 235 millimetres x 162 millimetres x 5 millimetres and weighs no more than 100 grams . (17) “Packet” is a Postal Packet (which is not a Letter or a Large Letter) with Minimum Dimensions of 70 millimetres x 100 millimetres x 25 millimetres and Maximum Dimensions of length, width and depth combined of 900 millimetres; tolerance 2 millimetres and greatest dimension not exceeding 600 millimetres with a tolerance of 2 millimetres (In roll form; length and twice diameter, 1040 millimetres, greatest dimension not exceeding 900 millimetres) with a tolerance of 2 millimetres and a maximum weight of 2 kilograms. (18) “Parcel” means a Postal Packet outside the maximum dimensions for a Packet as set out in Condition 14(4) which is posted as a parcel in accordance with the provisions of these Terms and Conditions. (19) “Postal Franking Machine” means a franking machine of any type as An Post may from time to time specifically approve, designed to denote payment of postage and other fees, charges and sums payable to An Post, by means of a Franking Impression and includes any meter used in a Postal Franking Machine or in connection therewith and dyes used in a Postal Franking Machine. (20) “Postal Packet” means a Postal Packet as defined in Section 6 (1) of the Act (21) “Postal Services for the Blind” means Letters, Large Letters, Packets (including Foreign Postal Packets weighing up to 7 kilograms) and Parcels (excluding Foreign Parcels) weighing no more than 7 kilograms and containing: (a) books and papers (including letters to or from blind persons), impressed or otherwise prepared for the use of the blind, (b) paper posted to any person for the purpose of being so impressed or prepared, (c) relief maps, (d) machines, frames and attachments for making impressions for the use of the blind, (e) pencil writing frames and attachments, (f) braillette board and metal pegs therefor, (g) de braille instructional device, (h) the following articles sent or received by persons or institutions who have entered into special arrangements to the satisfaction of An Post with regard to the transmission of such articles : (i) games (including card games) specially designed or adapted for the use of the blind, (ii) mathematical appliances and attachments specially designed or adapted for the use of the blind, (iii) voice records on discs, films, tape or wire, (iv) metal plates impressed or sent for the purpose of being impressed for the use of the blind, (v) bulk supplies of wrappers and labels for use on packets for the blind—bulk supplies, (vi) braille watches, clocks and timers specially produced or adapted for the use of the blind, (vii) tools, aids and precision instruments specially designed or adapted for the use of the blind, (viii) rules and measures specially designed or adapted for the use of the blind, (ix) sectional or collapsible walking sticks for the use of the blind.” (22) “Postcard” means a card having: Minimum Dimensions 90 millimetres x 140 millimetres x 0·18 millimetres, with a tolerance of 2 millimetres; Maximum Dimensions 235 millimetres x 162 millimetres x 5 millimetres with a tolerance of 2 millimetres and Maximum weight of 100 grams and except where the context otherwise requires, includes a reply Postcard. (23) “Post Office” means a post office as defined in Section 6(1) of the Act operated by or for An Post. (24) ”Re-direction”is a service for mail to be re-directed by An Post from one address to another (25) “Registered Postal Packet” means a Postal Packet which has been registered in accordance with Condition 15. (26) “Schedule of Charges” means the list of Charges published by An Post from time to time on www.anpost.ie and by such means as the Commission may direct. (27) “Slogan Die” means the die used in a Postal Franking Machine containing advertising matter, slogans or return address. 3. Charges (1) There shall be charged and paid upon Postal Packets the Charges specified in the Schedule of Charges. The appropriate charge is dependent on the service, the destination, the format, weight and dimensions of the Postal Packet as set out in the Schedule of Charges. (2) Postal Services for the Blind shall be transmitted by post without Charge and the transmission thereof shall be subject to these terms and conditions. (3) Charges shall become due as soon as a Postal Packet is presented to An Post for delivery. (4) Unpaid Charges shall be recoverable as a simple contract debt as provided in Section 49 of the Act. (5) Any condition, term, standard or requirement in these terms and conditions which affects or relates either to: (a) the eligibility, of a Postal Packet to be included in a service, or (b) the eligibility or entitlement of a person to use, avail of or benefit from service, may be waived, dispensed with or varied by An Post in any individual case and as regards any person, or generally from time to time, provided that such waiver, dispensation or variation would or is calculated to increase the use of service by any person or group or class of persons (6) An Post may in any case in which it considers it just, reasonable or advantageous to do so, refund to any person a Charge which is paid to it in relation to a service and may attach such conditions to such refund as it deems appropriate. (7) An Post may in case of doubt or dispute, decide under which service any particular Postal Packet shall be or has been conveyed. (8) Services provided under these terms and conditions are presently exempt from VAT. If Value Added Tax is payable on any Service, Value Added Tax shall be payable in addition to the Charge. 4. Modes of prepayment (1) Postage may be prepaid either: (a) by adhesive postage stamps including labels printed by An Post at a Post Office; (b) by impressions of a Postal Franking Machine under the direction or by the permission of An Post; (c) by the use of a Ceadúnas produced stamped envelope, cover, postcard, or other form; or (d) in such other manner as An Post may from time to time prescribe, (2) Any Charge payable in respect of a service must be prepaid unless An Post and the person liable to such Charge have otherwise arranged. (3) A claim or counterclaim made shall not be made the reason or deferring or withholding payment of monies payable or liabilities incurred to An Post. (4) All amounts outstanding greater than thirty (30) days from the date of invoice shall be subject to an interest rate charge of 1.5% per month compound interest for each month for which the amount remains unpaid unless otherwise prescribed 5. Prohibitions (1) There shall not be posted or conveyed or delivered by post any Postal Packet which contains any of the items listed in the Second Schedule or which is outside of the maximum dimensions or weight set out in Condition 14(4). (2) The sender of a Postal Packet which contravenes Condition 5(1), shall be liable for all costs incurred in its disposal and for all loss arising from damage to other Postal Packets or to An Post staff or equipment or for loss arising from delays or disruption to service. An Post shall have no obligation to return the Postal Packet to the sender or to deliver it. An Post may dispose of it as it thinks fit and shall incur no liability to the sender. (3) Postal Packets containing or consisting of any item which is prohibited under Condition 5(1) may be delivered subject to such restrictions or requirements as An Post may specify from time to time. 6. Packing (1) Every Postal Packet must be made up and secured to prevent injury to any other Postal Packet in course of conveyance by post or to any receptacle in which the same is conveyed, or to an officer of An Post or other person who may deal with such Postal Packet or to postal equipment or to third party property. Where An Post has published special rules in relation to the packing of any particular Postal Packet or article such rules shall apply (2) Any article contained in a Postal Packet shall be adequately packed as a protection against damage in course of conveyance by post and in particular: (a) An article which is of a fragile nature shall be packed in a container of sufficient strength and shall be surrounded in that container with sufficient and suitable material to protect the article against the effect of such concussion, pressure and knocks to which Postal Packets are ordinarily exposed in conveyance by post, and the Postal Packet shall bear the words ‘FRAGILE WITH CARE’ written conspicuously in capital letters on the face of the cover above the address. (b) An article which is liable to be damaged by bending shall be packed in a container of sufficient strength to prevent the article from being bent in transmission by post, and the Postal Packet shall bear the words ‘DO NOT BEND’ written conspicuously in capital letters on the face of the cover above the address. (3) Every Postal Packet (except a Postcard) must be packed and enclosed in a reasonably strong case, wrapper, or cover, in such a manner as is calculated to preserve the contents from loss or damage in the post and to prevent any tampering with its contents. (4) The sender shall indemnify An Post against all loss it may incur arising from any failure by the sender to comply with this Condition. 7. Position of stamp and return address Where postage is prepaid the stamp or impression on the Postal Packet shall be in the top-right hand corner of the address side of the Postal Packet. Every Postal Packet shall bear a return address or indication of origin acceptable to An Post. The return address shall appear in the top left hand corner on the address side of each Postal Packet or to the left of the address on a Postal Packet in roll form. 8. Endorsements Except with the special permission of An Post, nothing shall be written, printed, or otherwise impressed upon, or across, the stamp on any Postal Packet. An Post may write, print or otherwise impress on any Postal Packet such words or figures or post mark dyes as it considers appropriate, for revenue protection, quality control, redirection or record purposes or pursuant to a direction under section 110 of the Postal and Telecommunications Services Act 1983. and for the purpose of advertising and publicity (including publicity for An Post’s own services) and advertising in accordance with such arrangement as may be entered into between An Post and the advertiser. 9. Re-direction (1) If the addressee is no longer resident at the address stated on the Postal Packet, the Postal Packet may be redirected to the same addressee at his new address in the State. (2) Upon any Postal Packet re-directed, there shall be charged in respect of each re-direction and (if not previously paid) shall be paid by the addressee thereof upon the delivery of such Postal Packet an additional charge equal in amount to the charge originally chargeable thereon, provided that An Post may remit such additional charge in the case of a Parcel (whether registered or unregistered) if the Parcel is re-directed to an address served from the same delivery office. (3) Any redirected Postal Packet which appears to have been opened before being redirected and any Postal Packet which purports to be redirected but which appears to have been treated in a manner designed to evade the payment of any charge payable thereon, shall be dealt with and charged as an unpaid Postal Packet or otherwise dealt with as determined by An Post 10. Irregular posting and return of postal packets (1) Underpaid Postal Packets shall on delivery, be subject to the charges specified in the Schedule of Charges. (2) An Post may refuse, detain, defer, withhold, return, dispose of and open Postal Packets in exercise of its powers under Section 47 of the Act. (3) Where due delivery cannot be completed, or where a Parcel exceeds the maximum dimensions or weight specified in Condition 14 (4), An Post may leave a docket at the address of the addressee or sender indicating where and when the Postal Packet may be collected. An addressee or sender may collect the Postal Packet at the times set out on the docket and subject to payment of the Charges specified in the Schedule of Charges. Postal Packets may be held for 5 Working Days. Foreign Postal Packets may be held for 16 Working days. (4) Where the name of the sender cannot be ascertained from a Packet, the Packet may be retained pending a claim from the sender or addressee. In the absence of any claim within a period of one (1) month of receipt of the Packet or three (3) months of posting the Packet for delivery in the State or six (6) months of posting for a delivery outside the State, the Packet may be disposed of by An Post. (5) If An Post directs the contents of the Postal Packet to be sold, the proceeds may be applied to pay the Charges (including Customs charge(s)) to which the Postal Packet is subject and any related administrative costs and the balance of the proceeds of sale may be returned to the sender or otherwise disposed of as An Post decides. (6) An Post may require proof to its satisfaction that an applicant for a Postal Packet is entitled to receive the Postal Packet. (7) In the event that a Postal Packet is not collected either because the sender or addressee fails to prove to the satisfaction of An Post that he is entitled to receive the Postal Packet, or refuses or fails to pay any Charges to which the Postal Packet has become liable, the Postal Packet may be dealt with or dispose of it in such manner as An Post may in its discretion decide. (8) Any Postal Packet in the possession of An Post which becomes offensive or injurious to any officer of An Post, or other person, or to other Postal Packets, or which is likely from its character or condition to become offensive or injurious as aforesaid, or to become valueless before it can be delivered or otherwise dealt with in accordance with the provisions of these terms and conditions, may forthwith be dealt with or disposed of by An Post may, notwithstanding that the provisions of these terms and conditions as to the return of such Postal Packet have not been, or have only partially been, complied with. (9) Where a Packet cannot be delivered by reason that the addressee has refused or neglected to pay the Customs or other Charges thereon, or for any other reason; the sender may request that the Packet be (a) delivered to an alternative addressee if the name and address of the alternative addressee have been furnished by the sender or (b) the Packet may be delivered or re-transmitted to the original address thereof at the request of the sender or addressee; In either case, there shall be charged and paid by the addressee to whom the Packet is delivered an additional Charge stipulates in the Schedule of Charges at the appropriate rate chargeable for transmission from the original to the substituted address, or in respect of such delivery or re-transmission as the case may be. 11. Postal packets addressed poste restante (care of the post office) (1) The sender of a Postal Packet addressed to a post office or to a ship or offshore installation at any port in the State, to be called for by the addressee, may add to the address of such Postal Packet a request that the Postal Packet may, if not called for within the time specified in such request, be returned to the sender or some person designated by him. (2) In such case such Postal Packet shall, at the expiration of the time specified in the request (and subject to and in accordance with these terms and conditions) be returned as specified in such request, and may, if necessary, be opened for that purpose by an officer of An Post duly authorised in that behalf. (3) Provided that if the time specified in such request exceeds twenty (20) days or the time during which the Postal Packet would (according to the rules of An Post in force for the time being) be retained at the post office to which it is addressed, the Postal Packet shall, notwithstanding any such request, be dealt with in accordance with these terms and conditions. 12. Postcards The following special conditions shall apply to Postcards:— (1) A Postcard shall be made of cardboard or paper stout enough not to hinder its manipulation and be equivalent to or in excess of 140 g/m2 grammage. Except as An Post shall otherwise direct or authorise in regard to reply Postcards no writing or printing, other than the name and address of the addressee, shall appear on the right-hand half of the face thereof. (2) Nothing whatever shall be in any manner attached to a Postcard except— (a) Postage stamps in payment of postage or of sums payable for registration; (b) Illustrations, drawings, engravings, photographs, stamps of any kind, paper bearing the address or other written or printed matter. Provided that all such articles shall be of such nature as not to alter the character of the postcard, and shall consist of paper or other very thin substance and shall adhere completely to the postcard. Provided also that stamps likely to be mistaken for stamps used for payment of postage shall not be affixed to the address side of a postcard. (3) In respect of Foreign Postcards: no writing except the address and any postal directions recognised by the Universal Postal Convention, and no printing except that of any of the matters aforesaid shall appear on the right-hand half of the address side of a Postcard. 13. Postal services for the blind The following provisions shall apply to Postal Services for the Blind:— (1) Every Postal Packet shall bear on the outside thereof the inscription “Postal Services for the Blind” or in the case of a Foreign Postal Packet “Literature for the Blind” and the written or printed name and address of the sender. (2) Every Postal Packet may be subject to examination in the post. (3) Every Postal Packet shall be posted either without a cover or in a cover which can be easily removed for the purposes of examination. (4) A Postal Packet shall not contain any article not being an article for the use of the blind except a label which may bear the name and address of the person to whom the Postal Packet is to be returned. (5) A Postal Packet shall not contain any communication or inscription either in writing or in ordinary type (except the title, date of publication or manufacture, serial number, names and addresses of the printer and publisher or manufacturer, price and table of contents of the book or paper and the key to or instructions for the use of any special type or of any enclosed article). (6) No Postal Packet which is presented to An Post as a Postal Packet to be delivered using the Postal Services for the Blind shall contain stamps or forms indicating prepayment whether obliterated or not, or any paper representing monetary value. (7) Notwithstanding anything in these terms and conditions, a Postal Packet to be delivered by An Post using the Postal Services for the Blind may contain outside or inside the Postal Packet an indication, by hand or by a mechanical process, of the name, position, profession, firm and address of the sender and of the addressee, the date of despatch, the signature, or telephone number, postal cheque or banking account of the sender, as well as a serial or identity number referring solely to the Postal Packet. (8) Postal Packets to be delivered by An Post using the Postal Services for the Blind shall not exceed 7 kilograms. 14. Parcels (1) All Parcels intended to be transmitted by post shall (except as otherwise provided in these terms and conditions) be posted by being handed in at a Post Office in the manner hereinafter provided, on the days and within the hours during which such office shall be open to the public for the posting of parcels. (2) Parcels may also be posted by being handed to some officer of An Post authorised to receive such Postal Packets for conveyance by post from the general public in rural areas. (3) Where the Dimensional Weight of a Parcel exceeds its weight; the Dimensional Weight shall apply for all purposes (4) The maximum dimensions of a Parcel shall be length 1.5 metres and length plus girth 3 metres and the maximum weight shall be the lessor of 20 kilograms or 20 kilograms Dimensional Weight. 15. Registration (1) Subject to the provisions of these terms and conditions, any Postal Packet may be registered. (2) The following terms and conditions shall apply to the registration of Postal Packets:— (a) The Postal Packet must be posted by— (i) being handed for registration to an officer on duty at a Post Office; or (ii) being handed for registration to some officer of An Post authorised to receive Postal Packets for registration from the general public in rural areas. (b) On the posting of the Postal Packet a Certificate of Posting, bearing thereon an acknowledgment showing the value of the contents as declared by the sender and that all charges payable for registration have been paid, will be issued to the sender and should be retained by the sender. (c) Provided that in the case of the re-direction of a Registered Postal Packet subparagraph (2) (b) of this Condition shall not apply, and, if the person tendering the Postal Packet for registration does not prepay the Charges on the Postal Packet, a Certificate of Posting stating that the said Charges have not been paid will be issued to the sender and should be retained by the sender. (d) The sender of the Postal Packet must ensure that the Postal Packet is securely fastened and that it is not possible to remove any part of the contents without either breaking or tearing the case, wrapper or cover, forcing two adhesive surfaces apart, or breaking a seal. If a Postal Packet is sealed by strips of adhesive paper or tape, the sender of the Postal Packet must ensure that each strip bears some distinctive mark of the sender, if transparent tape is used, the sender must ensure that its mark is under the adhesive. (e) An Post may issue a Posting Book to a sender bearing the words “Certificate of Posting” upon which An Post may endorse a certificate of posting, on the posting of a Postal Packet by Registered Post, by affixing a Post Office date stamp to the Posting Book at the entry showing the addressee of the registered Postal Packet and the value of the contents as declared by the sender. (3) On the delivery of a Registered Postal Packet the addressee or his servant or agent shall give a written receipt for the same in the form prescribed by An Post. Where such person or his servant or agent refuses to give such a receipt the Registered Postal Packet may be withheld and dealt with or disposed of in such manner as An Post may in its discretion direct. (4) Where An Post is unable to obtain a written receipt at the address of the addressee, it may invite the addressee his servant or agent to collect the Registered Postal Packet at another place subject to the giving by the addressee, his servant or agent of a written receipt in the form prescribed by An Post. (5) Where it is requested by the Sender, in respect of a Registered Postal Packet which does not contain any item listed in the Third Schedule and subject to the payment by the Sender of the Charges set out in the Schedule of Charges, the limits on compensation set out in Condition 16 (3) shall not apply and the limits specified in the Schedule of Charges shall apply instead. (6) Where due delivery cannot be completed, An Post may leave a docket at the address of the addressee or sender indicating where and when the Registered Postal Packet may be collected. An addressee or sender may collect the Registered Postal Packet at the times set out on the docket subject to payment of the Charges specified in the Schedule of Charges. Registered Postal Packets may be held for 3 Working Days. 16. Compensation for loss and damage (1) Save as otherwise provided in these terms and conditions, An Post shall have no liability to the sender or to the addressee of any Postal Packet lost, damaged or delayed in any service provided pursuant to these terms and conditions. (2) Subject to Condition 16 (5) If any Postal Packet is lost, damaged or delayed, by at least seven (7) days if for delivery within the State or by at least ten (10) days if for delivery outside the State, whilst in the custody of An Post, An Post shall pay compensation to any person or persons who establish a reasonable claim to compensation. No compensation shall be paid for consequential loss or the cost of the contents. Compensation shall include the cost of the Charges, cost of the cover of the Postal Packet, the cost of replacement or reproduction of the packaging and a small sum in respect of any other costs. Compensation may be paid in stamps. (3) Subject to Condition 16 (5 )If any article of pecuniary value enclosed in, or forming part of, a Registered Postal Packet, is lost or damaged whilst in the custody of An Post, An Post shall pay compensation to any person or persons who establishes a reasonable claim to such compensation (having regard to the nature of the article, the care with which it was packed, the Charges paid by the sender, and other circumstances), subject to the following limits- (a) The amount of compensation payable shall be no greater than the value declared by the sender or €25.39 if no value has been declared. (b) Subject to Condition 16 (3) (c) and 16 (3) (d) and 16 (4) the compensation payable may not exceed the least of the replacement value of the article lost or the amount of the damage sustained or the value of the contents as shown in the Certificate of Posting (if applicable). (c) Unless otherwise provided in these terms and conditions, in no event may the amount of compensation exceed €350. (d) The compensation payable in respect of a Registered Postal Packet: (i) addressed to anywhere outside Europe (being a Postal Packet other than a Parcel) is limited to €35, being a Parcel is limited to €100 plus Charges paid; (ii) addressed to Europe excluding United Kingdom and Northern Ireland is limited to €150 plus Charges paid; (iii) addressed to the United Kingdom and Northern Ireland is limited to €320, plus Charges paid. (4) Where the transmission of coins is permitted by these terms and conditions compensation in respect of coins (except numismatic coins) shall be limited to €12.70 (5) Compensation shall not be paid for: (a) the loss of or damage to a Postal Packet containing anything prohibited from transmission by post; (b) for loss or damage arising from events outside the control of An Post; or (c) in respect of damage to Postal Packets containing eggs, soft fruit, liquids, glass, documents or any article of an exceptionally fragile nature. (d) any consequential loss, damage or injury arising from the loss, damage, delay, non-delivery or mis-delivery of anything sent by post; (e) in respect of the failure or delay of An Post in presenting documentation to any Customs Authority; (f) for money or jewellery transmitted by post unless contained in a Registered Post Packet addressed to an address in the State which does not exceed 2kilograms in weight. (g) in respect of a Postal Packet if the sender or addressee fails to take delivery within period required by condition 10(3) and 15(6) (h) in respect of delay or seizure of any Postal Packet by any Customs Authority; (i) for loss or damage arising from a failure to comply with Condition 5 or 6; (j) for works of art, glass or ceramics; or (k) for documents. (6) The words “Fragile With Care” must be written conspicuously on the face of the cover of any Postal Packet containing fragile items. The presence of these words is a condition of compensation for damage to a fragile article. (7) The compensation payable under this Condition shall be in substitution for, and not in addition to, any compensation which would otherwise be payable under these terms and conditions (8) If any article of pecuniary value enclosed in or forming part of an Insured Letter is lost or damaged whilst in the custody of An Post, An Post may pay to any person or persons who may, in the opinion of An Post, establish a reasonable claim to compensation (having regard to the nature of the article, the care with which it is packed, changes paid by the sender and other circumstances) such sum as it may consider appropriate. (9) Compensation may be paid in postage stamps or, in the case of Registered Mail, in either cash or postage stamps. (10) An Post shall be immune from all liability in respect of any loss or damage suffered by the sender because of (a) any failure or delay in providing, operating or maintaining a postal service to which these terms and conditions apply or(b) any failure, interruption, suspension or restriction of a postal service provided under these terms and conditions. 17. Posting of books abroad up to 5kg service (1) Every Postal Packet labelled “Letter Packet Containing Books” shall be subject to examination in the post and shall not contain anything sealed or otherwise closed against inspection, or contain anything in the nature of current or personal correspondence or invoices or statements of account. (2) Notwithstanding paragraph (1) of this Condition Postal Packets containing books may be accepted for transmission by Post in sealed internal transparent wrappers within an external unsealed wrapper. (3) The gross weight of a Postal Packet containing books shall not exceed 5kgs in weight. (4) The expression “Letter Packet Containing Books” shall appear on the outer cover of the Postal Packet, on the address side top left hand corner beneath the sender’s address. (5) The sender shall check the availability of the service to the destination concerned and shall comply with any customs restrictions which may apply. Common carrier 18. An Post is not and shall not be a common carrier. Service availability 19. Postal Packets are accepted by An Post subject to the condition that the service purchased can be provided at time of posting. Complaints 20. Any claim for damage or delay to a Postal Packet must be made in writing to An Post (i) within 3 months of posting of a Postal Packet for delivery within Ireland, (ii) within 6 months of posting of a Postal Packet for delivery outside Ireland, provided the foreign administration will co-operate, and (iii) within 7 months of posting of an Incoming Cross Border Postal packet. (iv) 1 month of receipt of a Postal Packet. Customs and security 21. (1) The provisions of the Foreign Parcels (Customs) Warrant, 1885 and of any other Warrant made under Section 14 of the Post Office (Parcels) Act, 1882 shall apply to all Postal Packets addressed to a place outside the State to which this Scheme relates in like manner as they apply to Parcels. (2) All Postal Packets addressed to a place outside the State shall have endorsed on them or on forms supplied by An Post and attached to them, information identifying the contents and the sender’s name and address. (3) All Postal Packets addressed to a place outside the State shall have affixed to them such correct and complete customs documentation as required by law or as An Post may from time to time prescribe. First schedule List of European destinations Albania Faroe Islands Macedonia (Former Yugoslav Rep. Of) Tajikistan Andorra Georgia Moldova Turkey Armenia Gibraltar Montenegro Turkmenistan Azerbaijan Greenland Russia Ukraine Belarus Kazakhstan San Marino Uzbekistan Bosnia Herzegovina Kosovo Serbia Vatican City State Croatia Kyrgyzstan Spitzbergen Second schedule List of prohibited items The following definitions apply to this Schedule (1) “ADR” means the European Agreement concerning the International Carriage of Dangerous Goods by Road 2006, volumes 1 and 2 as may be amended from time to time. (2) “ADR Category A” means Category A substances as defined in section 2.2.62 of volume 1 of the ADR as may be amended from time to time and defined as an Infectious Substance which is carried in a form that, when exposure to it occurs, is capable of causing permanent disability, life threatening or fatal disease to humans or animals. (3) “ADR Category B” means Category B substances as defined in section 2.2.62 of volume 1 of the ADR as may be amended from time to time and defined as an infectious substance which does not meet the criteria for inclusion in ADR Category A. (4) “ADR Packaging Instructions P650” means the packaging instruction applied to UN 3373 set out in section 4.1.4 of volume 2 of the ADR as may be amended from time to time, a copy of which is available for inspection on the An Post website (www.anpost.ie) and from post offices; (5) “Biological Substance, Category B” means any Infectious Substance which is assigned to UN 3373 of the ADR. (6) “Clinical Wastes” means wastes derived from the medical treatment of animals or humans or from bio-research. (7) “Cultures” means the result of a process by which pathogens are amplified or propagated in order to generate high concentrations thereby increasing the risk of infection when exposure to them occurs. This definition refers to cultures prepared for the intentional generation of pathogens and does not include cultures intended for diagnostic and clinical purposes. (8) “Infectious Substances” means substances which are known or are reasonably expected to contain Pathogens, and including infectious substances affecting humans, infectious substances affecting humans and animals, infectious substances affecting animals only, Clinical Wastes and biological specimens; (9) “Pathogens” means micro-organisms (including bacteria, viruses, rickettsia, parasites, fungi) and other agents such as prions, which can cause disease in humans or animals. The following items may not be included in a Postal Packet. Postal Packets (1) (a) Consisting of or containing any indecent or obscene print, painting, photograph, lithograph, cinematograph film, engraving, book or card, or any other indecent or obscene article, whether similar to the above or not; or (b) having thereon, or on the cover thereof, any words, marks, or designs of an indecent, obscene or grossly offensive character; or (c) consisting of, or containing: (i) dangerous, toxic, poisonous or Infectious Substance; other than Biological Substances, Category B exchanged between officially recognised senders as determined by An Post or the sender’s competent authority which have not previously been carried by sea or air; and which are packed and labelled in accordance with clause 3 of this Schedule (ii) explosive substance of any type; (iii) any filth; (iv) firearms; military ordnance, replica firearms, replica or inert explosive devices (v) corrosives, acids, paint removers;(vi) oxidising substances or organic peroxides; (vii) compressed liquidized or dissolved gases; (viii) dry ice; (ix) flammable solids or liquids; (x) materials liable to spontaneous combustion; (xi) paints, varnishes, dyes; (xii) radioactive materials (except under licence); (xiii) living creatures and vegetables; (xiv) prescribed or dangerous drugs (except under statutory licence); (xv) mercury materials deemed illegal or prohibited by any Government Authority; (xvi) organic or biological materials likely to perish in transit; (xvii) sharp instruments not properly protected; (xviii) any noxious or deleterious substance (xix) any article or thing which is likely to injure any other Postal Packet in course of conveyance by post or any receptacle in which same is conveyed or an officer of An Post or any other person who may deal with the Postal Packet or postal equipment or third party property (xx) containing any article liable to customs duty unless the importation of such articles by post is permitted by the country to which the Postal Packet is addressed and there is affixed to the Postal Packet a customs label in the prescribed form. (xxi) counterfeit or pirated items. (2) A Postal Packet (a) which does not bear a customs or security declaration as to its contents, where required to so to do. (b) bearing any Fictitious Postage Stamp or any counterfeit impression of a stamping machine or a Postal Franking Machine or Ceadúnas or label used under the direction or falsely indicating the Charge postage has been paid or is not due, (c) purporting to be prepaid with any mark, stamp, label or impression of a stamping machine or a Postal Franking Machine which has been previously used to prepay Charges in respect of any other Postal Packet, (d) having thereon or on the cover thereof any words, letters, labels or marks (used without due authority) which signify or imply, or may reasonably lead the recipient thereof to believe, that the Postal Packet is sent by someone other than the sender, (e) of such form or so made up for transmission by post or having thereon or on the cover thereof any words, marks, or designs of a character likely to embarrass the officers of An Post in dealing with the Postal Packet; or (f) having anything written, printed, or otherwise impressed upon or attached to any part of that side of the Postal Packet which bears the address at which the Postal Packet is to be delivered, which, either by tending to prevent the easy and quick reading of the address of the Postal Packet, or by inconvenient proximity to the stamp or stamps used in the payment of postage, or in any other way, is in itself, or in the manner in which it is written, printed, impressed, or attached, likely to impede the officers of An Post in dealing with such Postal Packet, (g) the cover whereof or the part thereof reserved for the address is divided into separate sections for the insertion of successive addresses or bears unauthorised marks or designs, (h) containing any document, gold, platinum or other precious metal, currency, security, goods (including stamps) or other article, commodity, or thing the exportation or importation of which (as the case may be) is subject to control, restriction or prohibition under any law of the State or any other State for the time being in force, except, in so far as the exportation or importation (as the case may be) is authorised in accordance with the provisions of such law, (i) containing a Passport unless it is contained in an Inland Registered Postal Packet which weighs less than 2kg, or (j) containing cash or coins. (3) Postal Packets addressed to destinations outside the State or Northern Ireland shall not contain (i) aerosols (ii) toner and ink cartridges (iii) liquids of any kind (including water, alcohol, gels ,creams, aftershaves and perfumes) (iv) items prohibited or restricted by IATA (International Air Transport Association, ICAO, (International Civil Aviation Organisation) any government department or regulatory body (4) Postal Packets containing Biological Substances Category B shall be packed in accordance with ADR Packaging Instructions P650 and any special rules published under Condition 6(1) and clearly marked “Biological Substance Category B”. The return address of the sender shall appear on the top left hand corner of the address side of the Postal Packet, and the sender shall indicate on the outside of the Postal Packet which biological substances the Postal Packet contains in the manner required by An Post. (5) Where An Post has prescribed any particular colour, form or design for use in relation to a particular class of Postal Packets, for conveyance by post no other Postal Packet of such colour, form or design may be posted. Third schedule Items excluded from compensation under international registered service Cash and coins. Bank Drafts. Vouchers with monetary face value (other than postage stamps). Passports. Jewellery. Precious metals such as platinum, gold or silver, whether manufactured or not in the form of a finished article. Bulk mail terms and conditions Commencement 1. These Terms and Conditions shall come into operation on the 1st day of May, 2012. Definitions 2. In these Terms and Conditions— (1) “Act” means the Communications Regulation (Postal Services) Act 2011. (2) “Annual Licence” shall mean a licence issued by An Post for a period of twelve months unless otherwise stated thereon. (3) “An Post Mails Centre” means Dublin Mails Centre, Portlaoise Mails Centre, Athlone Mails Centre or Cork Mails Centre. (4) “An Post Office of Acceptance” means the Post Offices listed in the First Schedule and such other Post Offices, designated for the purposes of these terms and conditions by An Post. (5) “Auto-Sort” means sortation by An Post automated sorting equipment without manual intervention. (6) “Business Reply Packet” is a Postal Packet which – (a) is addressed to a person who has made provision to the satisfaction of An Post for the payment of postage in accordance with these terms and conditions (b) contains or has thereon only a communication sent by way of a communication from the addressee; (c) is distinguished or marked in such manner as An Post shall direct; and (d) is addressed to an address in Ireland. (7) “Business Reply Service” means the service provided when the sender of a Postal Packet solicits in that Postal Packet a response in the form of a Business Reply Packet from the addressee, such service being subject to the term and conditions set out under Condition 1. (8) “Ceadúnas” means a mark in a form designated by An Post to indicate the Sender has entered into an arrangement with An Post pursuant to Condition 4(2) or has otherwise paid postage in a manner acceptable to An Post. (9) “Certificate of Posting” means a receipt issued by An Post in respect of a Postal Packet. (10) “Charge” includes postage, price, postage amount, tariff, fee or rate of postage. (11) “Coin” means coin and includes coin of all kinds, whether or not legal tender in Ireland or elsewhere. (12) “Commission” means the Commission for Communications Regulation (13) “Consignor” means a person who presents a Postal Packet to An Post for delivery and includes a sender, a postal service provider (within the meaning of the Act) and a foreign postal administration but does not include a person who presents Postal Packets to An Post for delivery if that person: (a) is an agent of An Post for the provision of Postal Services, or (b) is providing transport services to An Post. (14) “Deferred Processing” means sortation at least one Working Day after the Postal Packet enters the public postal network. (15) “Dimensional Weight” is length x width x depth (in centimetres) divided by 6000 and rounded up to the nearest kilogram. (16) “Directive” means Directive 97/67/EC as amended by Directive 2002/39/EC and Directive 2008/6/EC. (17) “Europe” means European Union, European Economic Area, Switzerland and the destinations listed in the Second Schedule (18) “Firearms” means firearms as defined in Section 4(i) of the Firearms and Offensive Weapons Act 1990 (19) “Fictitious Postage Stamp” means any facsimile or imitation or representation of any stamp or franking impression for denoting any charge whether of Ireland or of any other country or state or any other postal service provider. (20) “Foreign” when used in relation to any Postal Packet of any description thereof means posted in Ireland and addressed to a place outside Ireland or Northern Ireland. (21) “Franking Impression” means the printed postal mark produced by a Postal Franking Machine that includes postage amount, date of posting and may also include a slogan die impression. (22) “Freepost Postal Packet” means a Letter, Postcard, Large Letter or Packet which (a) is addressed to a person who has made provision to the satisfaction of An Post for payment of postage in accordance with these terms and conditions; (b) contains or has thereon only a communication sent by way of a communication from the addressee; (c) is distinguished or marked in such manner as An Post shall direct; and (d) is addressed to an address in Ireland. (23) “Freepost Service” means the service provided when the sender of a Postal Packet solicits in that Postal Packet a response in the form of a Freepost Postal Packet from the addressee, such service being subject to the terms and conditions set out under Condition 1. (24) “Girth” means 2 x (depth plus width). (25) “Incoming Cross Border” means addressed to a place in Ireland and sent from outside Ireland. (26) “Inland” when used in relation to any Postal Packet or any description thereof, means posted within Ireland and addressed to some place in Ireland or Northern Ireland. (27) “International Business Reply Packet means a Postal Packet which (a) is addressed to a person who has made provision with another postal administration for the payment of postage (b) contains or has thereon only a communication sent by way of communication from the addressee (c) is within the dimensions set by and is distinguished or marked in such manner as prescribed by the Universal Postal Convention or the Letter Post Regulations made thereunder and (d) is addressed to an address outside Ireland (e) weighs no more than 50 grams (28) “Ireland” shall be construed as not including any area which is, for the time being, not within the area and extent of application of the laws enacted by the Oireachtas. (29) “Jewellery” means:— (a) gold, silver, or platinum or other precious metal in a manufactured state, that is to say, a state in which value is added to the raw material by skilled workmanship, and includes any coins used or designed for the purposes of ornament; (b) diamonds and precious stones; (c) watches, the cases of which are entirely or mainly composed of gold, silver or platinum or other precious metal; and (d) any article of a like nature which, apart from workmanship, has an intrinsic or marketable value. (30) “Large Letter” means a Postal Packet (which is not a Letter) with Minimum Dimension 90 millimetres x 140 millimetres x 0.18 millimetres with a tolerance of 2 millimetres and Maximum Dimension 300 millimetres x 400 millimetres x 25 millimetres with a maximum weight of 1kilogram for Postal Packets for delivery in Ireland or Northern Ireland and 500 grams for Postal Packets for destinations outside of Ireland or Northern Ireland. (31) “Letter” means a Postal Packet within the following dimensions Minimum Dimensions of 90 millimetres x 140 millimetres x 0.18 millimetres with a tolerance of 2 millimetres and Maximum Dimensions of 235millimetres x 162millimetres x 5millmetres and weighs no more than 100 grams. (32) “Machineable Large Letter” means a Postal Packet which has; Minimum Dimensions of 160 millimetres x 250 millimetres x 0.75 millimetres; and Maximum Dimensions of 250 millimetres x 350 millimetres x 18 millimetres and weighs no more than 1 kilogram. (33) “Machineable Letter” means a Postal Packet which has Minimum Dimensions of 90 millimetres x 140 millimetres x 0.18 millimetres; and Maximum Dimensions of 162 millimetres x 230 millimetres x 5 millimetres and weighs no more than 100 grams. (34) “Machineable Postal Packet” means a Postal Packet which is capable of being processed by An Post’s automated sorting equipment and which is a Machineable Letter or a Machineable Large Letter. (35) “Mailing” means a consignment of Postal Packets presented to An Post at the same time for delivery on the same day. (36) “Non Machineable Postal Packet” means a Postal Packet which is not a Machineable Postal Packet. (37) “Outgoing Cross Border” when used in relation to any Postal Packet or any description thereof means posted in Ireland for delivery outside Ireland. (38) “Packet” is a Postal Packet (which is not a Letter or a Large Letter) with Minimum Dimensions of 70 millimetres x 100 millimetres x 25 millimetres and Maximum Dimensions of length, width and depth combined of 900 millimetres; tolerance 2 millimetres greatest dimension not exceeding 600 millimetres with a tolerance of 2 millimetres (In roll form; length and twice diameter, 1040 millimetres, greatest dimension not exceeding 900 millimetres) with a tolerance of 2 millimetres and a maximum weight of 2 kilograms. (39) “Paper Money” means— (a) legal tender notes; notes of any bank of issue, or notes which are currency, in Ireland or any other country or state; (b) Postal Money Orders or Foreign Currency Drafts; (c) unobliterated postage or revenue stamps, whether embossed or adhesive; (d) exchequer bills, bank post bills, bills of exchange, promissory notes, vouchers, cheques, credit notes which entitle the holder to money or goods and all orders and authorities for the payment of money, whether negotiable or not; (e) bonds, coupons, and securities for money, whether negotiable or not. (40) “Parcel” means a Postal Packet weighing over 2 kilograms or outside the maximum dimensions for a Packet which is posted as a parcel in accordance with the provisions of these Terms and Conditions. (41) “Postal Form” means a form issued by or under the authority of An Post. (42) “Postal Franking Machine” means a franking machine of any type as An Post may from time to time specifically approve, designed to denote payment of postage and other fees, charges and sums payable to An Post, by means of a Franking Impression and includes any meter used in the Postal Franking Machine or in connection therewith and dies used in the Postal Franking Machine. (43) “Postal Packet” means a Postal Packet as defined in Section 6 (1) of the Communications Regulation (Postal Services) Act 2011. (44) “Postcard” means a card having: Minimum Dimensions 90 millimetres x 140 millimetres x 0.18 millimetres, with a tolerance of 2 millimetres; Maximum Dimensions 235 millimetres x 162 millimetres x 5 millimetres with a tolerance of 2 millimetres: and a maximum weight of 100 grams and, except where the context otherwise requires, includes a reply Postcard. (45) “Post Office” means any place prescribed for the provision of postal services. (46) “Pre-sorted” mean Postal Packets presorted according to the required presort specifications supplied from time to time by An Post. (47) “Re-direction” is a service to provide for mail to be re-directed by An Post from one address to another. (48) “Registered Postal Packet” means any Incoming Cross Border Postal Packet which is for the time being transmissible under the provisions of the Universal Postal Convention and Letter Post Regulations made thereunder for the time being in force as a registered letter or an insured letter or an insured parcel. (49) “Schedule of Charges” means the list of charges published by An Post from time to time on www.anpost.ie and in such places as the Commission may direct. (50) “Slogan Die” means the die used in a Postal Franking Machine containing advertising matter, slogans or return address. (51) “SDR” means special drawing rights, the accounting unit of the International Monetary Fund. (52) “Working Day” means Monday to Friday excluding Good Friday and Public Holidays. (53) “Zone” means a set of Delivery Offices and the addresses to which postal services are provided from those Delivery Offices as determined from time to time by An Post. Charges 3. (1) These shall be charged and paid upon Postal Packets the Charges specified in the Schedule of Charges. The appropriate charge is dependent on the service, the destination, the format, weight and dimensions of the Postal Packet as set out in the Schedule of Charges. Subject to the terms of any agreement made by the sender and An Post and these terms and conditions, a sender or consignor may benefit from a discount as specified in the Schedule of Charges. (2) Charges shall become due as soon as a Postal Packet is presented to An Post for delivery. (3) Unpaid charges shall be recoverable as simple contract debts as provided in Section 49 of the Act. (4) (a) Any provision of the Schedule of Charges which states a Charge shall be interpreted as stating the maximum charge which An Post may apply. (b) Nothing contained in these terms and conditions shall be interpreted so as to prevent An Post from applying less than the maximum charge. (5) Any condition, term, standard or requirement in these terms and conditions which affects or relates either to: (a) the eligibility, whether as to quantity or otherwise, of a Postal Packet to be included in a service, or (b) the eligibility or entitlement of a person to use, avail of or benefit from service, may be waived, dispensed with or varied by An Post in any individual case and as regards any person, or generally from time to time, provided that such waiver, dispensation or variation would or is calculated to increase the use of service by any person or group or class of persons. (6) An Post may, in any case in which it considers it just, reasonable or advantageous to do so, refund to any person a Charge which is paid to it in relation to a service and may attach such conditions to such refund as it deems appropriate. (7) An Post may, in case of doubt or dispute, decide under which service any particular Postal Packet shall be or has been conveyed. (8) An Post may determine the number of Postal Packets falling within each description of Postal Packet specified from time to time in the Schedule of Charges by sampling or counting Postal Packets. Costs incurred in determining the number of Postal Packets shall be chargeable in addition to Charges otherwise payable under the Schedule of Charges. (9) An Post may require the Consignor of Postal Packets to complete a billing document in a form provided by An Post and to deliver it to An Post when posting the Postal Packets to which it applies. The billing document must show the service, number, format, weight, dimensions and destination of the Postal Packets. (10) An Post may require the Consignor of Postal Packets to which these terms and conditions apply to pay such amount, as it may prescribe from time to time, by way of security for Charges payable. An Post may refuse or return at its reasonable convenience Postal Packets if the amount so prescribed is not paid to An Post. (11) Universal Postal Services provided by An Post are presently exempt from Value Added Tax. If Value Added Tax becomes payable in respect of services provided subject to these terms and conditions, it shall be payable in addition to the Charges specified in the Schedule of Charges. Modes of Prepayment 4. (1) Postage may be prepaid either: (a) by adhesive postage stamps including labels printed by An Post at a Post Office; or (b) by impressions of a Postal Franking Machine under the direction or by the permission of An Post; or (c) by the use of a Ceadúnas stamped envelope, cover, postcard, or other postal form; or (d) in such manner as An Post may from time to time prescribe. Provided that Packets bearing a Ceadúnas or the impression of a Postal Franking Machine and Postal Packets intended for impression by a Postal Franking Machine shall be accepted only at designated places and within such hours, and under and subject to such rules, conditions and restrictions as An Post shall from time to time prescribe. (2) Any Charge payable in respect of a service must be prepaid unless An Post and the person liable to such Charge have otherwise arranged. (3) A person who regularly makes extensive use of the Postal Service may, with the consent of An Post, open an account facility for the payment of Charges, custom duties, excise duty, value added tax and other sums subject to such conditions as may from time to time be prescribed. An Post may withdraw the account facility at its discretion. (4) A claim or counterclaim made shall not be made the reason for deferring or withholding payment of monies payable or liabilities incurred to An Post. (5) An Post shall in any case where, with its agreement, payment of Charges has not been made in advance render to the sender on or after the last day of each month an invoice showing the Charges due in respect of the services provided during the said month and the sender shall pay to An Post the full amount shown on the said Invoice within 30 days of the date thereof unless otherwise agreed. (6) All amounts outstanding greater than 30 days from the date of invoice shall be subject to an interest charge of 1.5% per month compound interest for each month for which the amount remains unpaid unless otherwise prescribed. Prohibitions 5. (1) There shall not be posted or conveyed or delivered by post any Postal Packet which contains any of the items listed in the Third Schedule or which is outside the maximum dimensions of weight set out in Condition 10(3). (2) The sender of a Postal Packet which contravenes this condition shall be liable for all costs incurred in its disposal and for all loss arising from damage to other Postal Packets or to An Post staff or equipment or for loss arising from delays or disruption to service. An Post shall have no obligation to return the Postal Packet to the sender or to deliver it. An Post may dispose of it as it thinks fit and shall incur no liability to the sender. (3) Postal Packets containing or consisting of any item which is prohibited under this condition may be delivered subject to such restrictions or requirements as An Post may from time to time specify. Packing 6. (1) Every Postal Packet must be made up and secured in such manner as to prevent injury to any other Postal Packet in course of conveyance by post or to any receptacle in which the same is conveyed, or to an officer of An Post or other person who may deal with such Postal Packet or to postal equipment or to third party property, and where An Post has published any special rules in relation to the packing of any particular Postal Packet or article, such rules shall be observed. (2) Any article contained in a Postal Packet shall be adequately packed as a protection against damage in course of conveyance by post in particular: (a) An article which is of a fragile nature shall be packed in a container of sufficient strength and shall be surrounded in that container with sufficient and suitable material to protect the article against the effect of such concussion, pressure and knocks to which Postal Packets are ordinarily exposed in transmission by post, and the Postal Packet shall bear the words ‘FRAGILE WITH CARE’ written conspicuously in capital letters on the face of the cover above the address. (b) An article which is liable to be damaged by bending shall be packed in a container of sufficient strength to preventthe article from being bent in transmission by post, and the Postal Packet shall bear the words ‘DO NOT BEND’ written conspicuously in capital letters on the face of the cover above the address. (3) Every Postal Packet (except a Postcard) must be packed and enclosed in a reasonably strong case, wrapper, or cover, in such a manner as to preserve the contents from loss or damage in the post and to prevent any tampering with its contents. (4) The sender shall indemnify An Post against all loss it may incur arising from any failure by the sender to comply with this Condition. Position of Stamp and Return Address 7. Where postage is prepaid the stamp or impression on each Postal Packet shall be in top right hand corner of the address side of the Postal Packet. The return address or other indication of origin acceptable to An Post shall appear in the top left hand corner on the address side of each Postal Packet or to the left of the address on a Postal Packet in roll form. Endorsements 8. Except with the special permission of An Post, nothing shall be written, printed, or otherwise impressed upon, or across, the postage stamp on any Postal Packet. An Post may write, print or otherwise impress on any Postal Packet such words or figures or post mark dyes for any purpose it considers appropriate including, without limitation, for revenue protection, quality control, redirection or record purposes or, pursuant to a direction under Section 110 of the Postal and Telecommunications Services Act, 1983 and for the purpose of advertising and publicity (including publicity for An Post’s own services) and advertising in accordance with such arrangement as may be entered into between An Post and the advertiser. Re-direction 9. (1) If the addressee is no longer resident at the address stated on the Postal Packet, the Postal Packet may be redirected to the same addressee at his new address in the State. (2) Upon any Postal Packet re-directed , there shall be charged in respect of each re-direction and (if not previously paid) shall be paid by the addressee thereof upon the delivery of such Postal Packet an additional charge equal in amount to the charge originally chargeable thereon, provided that An Post may remit such additional charge in the case of a Parcel (whether registered or unregistered) if the Parcel is re-directed to an address served from the same delivery office. (3) Any redirected Postal Packet which appears to have been opened before being redirected and any Postal Packet which purports to be redirected but which appears to have been treated in a manner designed to evade the payment of any charge payable thereon, shall be dealt with and charged as an unpaid Postal Packet or otherwise dealt with as determined by An Post. Irregular posting and return of postal packets 10. (1) Underpaid Postal Packets shall, on delivery, be subject to the Charges specified in the Schedule of Charges. (2) An Post may refuse, detain, defer, withhold, return, dispose of and open Postal Packets in exercise of its powers under Section 47 of the Act. (3) Where due delivery cannot be completed or where a Parcel exceeds the maximum dimensions or weight specified in this Condition, An Post may leave a docket at the address of the addressee or sender indicating where and when the Postal Packet may be collected. An addressee or sender may collect the Postal Packet at the prescribed times subject to payment of the Charges specified in the Schedule of Charges. Postal Packets may be held for 5 Working Days. Foreign Postal Packets may be held for a period of 16 Working Days. The maximum dimensions of a Parcel shall be: Length 1.5 metres and Length plus Girth 3 metres and its maximum weight shall be the lesser of 20 kilograms weight or 20 kilograms Dimensional weight. (4) Where the name of the sender cannot be ascertained from a Postal Packet, the Postal Packet may be detained pending a claim from the sender or addressee. In default of any claim within a period of one month of receipt or 3 months of posting a Postal Packet for delivery in Ireland or 6 months of posting for a delivery outside Ireland, the Postal Packet shall be disposed of by An Post. (5) Notwithstanding anything herein contained, a Postal Packet shall not be given up or returned to the sender except upon payment by him of any Charge to which the Postal Packet has become liable. If An Post directs the contents of the Postal Packet to be sold, the proceeds may be applied to pay the Charges (including Customs charge(s) to which the Postal Packet was subject and any related administrative costs) and the balance of the proceeds of sale may be returned to the sender. (6) An Post may require proof to its satisfaction that an applicant for a Postal Packet is entitled to receive the same. (7) In the event that the Postal Packet is not called for or where sender or addressee fails to prove to the satisfaction of An Post that he is entitled to receive the Postal Packet, or refuses or fails to pay any Charges to which the Postal Packet has become liable, the Postal Packet may be dealt with or disposed of in such manner as An Post may in its discretion direct (8) Any Postal Packet in the possession of An Post which becomes offensive or injurious to any officer of An Post, or other person, or to other Postal Packets, or which is likely from its character or condition to become offensive or injurious as aforesaid, or to become valueless before it can be delivered or otherwise dealt with in accordance with the provisions of these terms and conditions, may forthwith be dealt with or disposed of in such manner as An Post may in its discretion direct notwithstanding that the provisions of these terms and conditions as to the return of such Postal Packet have not been, or have only partially been, complied with. (9) Where a Parcel cannot be delivered by reason that the addressee has refused or neglected to pay the Customs or other Charges thereon, or for any other reason; and (a) the name and address of a substituted addressee has been furnished by the sender or addressee and the Parcel is forwarded to the substituted address; or (b) the Parcel is subsequently delivered or re-transmitted to the original address thereof at the request of the sender or addressee; There shall be charged and paid by the addressee to whom the Parcel is delivered an additional Charge at the appropriate rate chargeable for transmission from the original to the substituted address, or in respect of such delivery or re-transmission as the case may be. Postcards 11. The following special conditions shall apply to Postcards:— (1) A Postcard shall be made of cardboard or paper stout enough not to hinder its manipulation and be equivalent to or in excess of 140 g/m2 grammage. Except as An Post shall otherwise direct or authorise in regard to Reply Postcards no writing or printing, other than the name and address of the addressee, shall appear on the right-hand half of the face thereof. (2) Nothing whatever shall be in any manner attached to a Postcard except— (a) Postage stamps in payment of postage or of sums payable for registration; (b) Illustrations, drawings, engravings, photographs, stamps of any kind, paper bearing the address or other written or printed matter. Provided that all such articles shall be of such nature as not to alter the character of the postcard, and shall consist of paper or other very thin substance and shall adhere completely to the postcard. Provided also that stamps likely to be mistaken for stamps used for payment of postage shall not be affixed to the address side of a postcard. (3) In respect of Foreign Postcard no writing except the address and any postal directions recognised by the Universal Postal Convention and no printing except that of any of the matters aforesaid shall appear on the right hand side of the address side of a Postcard. Compensation for Loss and Damage 12. (1) Save as otherwise provided in these terms and conditions, An Post shall have no liability to the sender or to the addressee of any Postal Packet lost, damaged or delayed in any service provided pursuant to these terms and conditions. (2) Subject to Condition 12(4) if any Postal Packet is lost, damaged or delayed, by at least 7 days if for delivery within the State or by at least 10 days if for delivery outside the State, whilst in the custody of An Post, An Post shall pay compensation to any person or persons who may, establish a reasonable claim, compensation. No compensation shall be paid for consequential loss or the cost of the contents. Compensation shall include the cost of postage, cost of the cover of the Postal Packet, the cost of replacement or reproduction of the packaging and a small sum in respect of any other costs. Compensation may be paid in stamps. (3) Subject to Condition 12 4) if any article of pecuniary value enclosed in, or forming part of, a Registered Postal Packet which is an Incoming Cross Border Postal Packet is lost or damaged whilst in the custody of An Post, An Post shall pay compensation to any person or persons who, establishes a reasonable claim to such compensation (having regard to the nature of the article, the care with which it was packed, the charges paid by the sender, and other circumstances), subject to the following limits- (a) The amount of compensation payable shall be no greater than the value declared by the sender. (b) Subject to Condition 12 (3) (c) the compensation payable may not exceed the least of the replacement value of the article lost or the amount of the damage sustained or the value of the contents as shown in the Certificate of Posting (if applicable). (c) 30 SDR. (4) Compensation shall not be paid for (a) the loss of or damage to a Postal Packet containing anything prohibited from transmission by post. (b) for loss or damage arising from events outside the control of An Post. (c) in respect of damage to Postal Packets containing eggs, soft fruit, liquids, glass, or any article of an exceptionally fragile nature. (d) any consequential loss, damage or injury arising from the loss, damage, delay, non-delivery or mis-delivery of anything sent by post; (e) in respect of the failure or delay of An Post in presenting documentation to any Customs Authority; (f) for bankdrafts, passports, vouchers, paper money or jewellery transmitted by post unless contained in a Registered Post Packet addressed to an address in Ireland which does not exceed 2kg in weight. (g) in respect of a Postal Packet if the sender or addressee fails to take delivery within 20 working days; (h) in respect of delay or seizure of any Postal Packet by any Customs Authority; or (i) for loss or damage arising from a failure to comply with Conditions 5 or 6; (j) for works of art, glass or ceramics. (k) for documents; (5) The words “Fragile With Care” must be written conspicuously on the face of the cover of any Postal Packet containing fragile items. The presence of these words is a condition of compensation for damage to a fragile article. (6) The compensation payable under this Condition shall be in substitution for, and not in addition to, any compensation which would otherwise be payable under these terms and conditions (7) If any article of pecuniary value enclosed in or forming part of an Insured Letter is lost or damaged whilst in the custody of An Post, An Post may pay to any person or persons who may, in the opinion of An Post, establish a reasonable claim to compensation (having regard to the nature of the article, the care with which it is packed, charges paid by the sender and other circumstances) such sum as it may consider appropriate, subject to the following; (8) Compensation in respect of an Insured Letter shall not exceed 1056 SDR (9) Compensation shall not be paid for any consequential loss, damage or injury arising from the loss, damage, delay, non-delivery or mis-delivery of anything sent by post. (10) An Post shall be immune from all liability in respect of any loss or damage suffered by the sender because of (a) any failure or delay in providing, operating or maintaining a postal service to which these terms and conditions, apply, or (b) any failure, interruption suspension or restriction of a postal service provided under these terms and conditions. Foreign Bulk Mail Service 13. (1) There shall be charged and paid upon Foreign Postal Packets posted in bulk the charges specified in the Schedule of Charges. The appropriate charge is dependent on the service, the destination, the format, weight, dimensions of the Postal Packet and number of Postal Packets as set out in the Schedule of Charges. Subject to the terms of any agreement made by the sender and An Post and these terms and conditions, a sender or Consignor may benefit from a discount as specified in the Schedule of Charges. (2) Postal Packets must be securely tied in bundles with the addresses arranged in the same direction face up and placed lengthwise on the cover and enclosed in the bags or trays provided by An Post. Each bag or tray must be labelled with a label provided by An Post. Business Reply and Freepost 14. (1) Business Reply Packets and Freepost Postal Packets may be sent only to the holder of an Annual Licence. There shall be charged and paid upon an Annual Licence an annual licence fee of the amount specified by An Post. (2) The instruction “no stamp required” must be included on a Business Reply Packet and “Freepost” on a Freepost Postal Packet. (3) Charges payable on Business Reply Packets and Freepost Postal Packets shall be the charges specified in the Schedule of Charges and shall become due by the addressee when the Business Reply Packet or the Freepost Postal Packet is delivered to the addressee. (4) Freepost Postal Packets and Business Reply Packets shall not be redirected after delivery to the address laid down by An Post and accordingly Condition 9 shall not apply. Incoming Cross Border Postal Packet 15. (1) Except as otherwise provided, where an Incoming Cross Border Postal Packet contains any article liable to customs duty and An Post so directs, there shall be charged and paid by the addressee, if the Postal Packet be delivered to him, the custom clearance fee specified in the Schedule of Charges. (2) Incoming Cross Border Postal Packets which are marked with a postage due impression or label (and upon which is written very legibly in the currency of the country of the postal administration of origin the amount of underpayment and, under a fraction line, that of its minimum reduced charge valid for the first weight step for priority letters) by the postal administrator of origin in the middle of the upper part of the front cover may be delivered subject, to payment by the addressee of the handling charge specified in the Schedule of Charges. (3) On the delivery of an Incoming Cross Border Postal Packet by Registered Post the addressee or his servant or agent shall give a receipt for the same in the form prescribed by An Post. Where such person or his servant or agent refuses to give such receipt, the Registered Postal Packet may be withheld and dealt with or disposed of in such manner as An Post may in its discretion direct. (4) Where An Post is unable to obtain a written receipt at the address of the addressee, it may invite the addressee his servant or agent to collect the Registered Postal Packet at another place subject to the giving by the addressee his servant or agent of a written receipt in the form prescribed by An Post. (5) If an Insured Letter or any article of pecuniary value, enclosed in or forming part of an Insured Letter, be lost, stolen or damaged whilst in the course of conveyance by the post under the provisions of these terms and conditions, An Post may pay compensation to the sender, or to the Postal Administration of any country in the Universal Postal Union, if, in its opinion, such person or administration establishes a reasonable claim to compensation, having regard in the case of a lost or damaged article to the care with which it was packed, and other circumstances: provided that:- The sum paid by way of compensation shall be such sum as may from time to time be fixed between An Post and the Postal Administration of the country from which the Postal Packet is transmitted. Insured Letters without proper seals shall not be entitled to compensation and will be treated as Registered Postal Packets. (6) Any Incoming Cross Border Postal Packet may be redirected by the addressee from its original address, or any substituted address, to the same addressee or any other address unless the sender has forbidden redirection by means of a note to that effect on the address side of the packet in the Irish or English or French language. (7) Every redirected Incoming Cross Border Postal Packet upon which the Charge chargeable for its first transmission is fully prepaid shall, if an additional charge for further transmission has not been paid before its redirection, be subject to a Charge equal to the difference between Charge paid and that which would have been charged if the Postal Packet had been dispatched originally to its new destination. (8) No Registered Postal Packet or Insured Letter shall be redirected to a country or place with which An Post has not for the time being an agreement for the exchange of Insured Letters. (9) Incoming Cross Border Postal Packets containing or consisting of any item which is prohibited under Condition 5 may be delivered subject to such restrictions or requirements as An Post may specify from time to time. (10) A mail bag containing Letters, Large Packets or Packets, weighing more than 30 kilograms will not be accepted by An Post. (11) A Parcel, or bag of Parcels weighing more than 30 kilograms shall not be accepted by An Post. Domestic Bulk Discount Services 16. (1) Inland Postal Packets posted in Mailings having a minimum number of Postal Packets in a particular format and weight band specified in the Schedule of Charges may qualify for the discount specified in the Schedule of Charges. Different discounts may apply to (a) Machinable Postal Packets and Non-Machinable Postal Packets, (b) Postal Packets comprised in Mailings depending on the size of the Mailing, (c) Postal Packets posted at an An Post Mails Centres and at an An Post Office of Acceptance depending on where and when the Postal Packet is posted, (d) Postal Packets which are pre-sorted in a manner approved by An Post, (e) Postal Packets bearing a Ceadúnas or a Franking Machine Impression, and (f) Postal Packets which obtain a minimum autosort rate specified in the Schedule of Charges. Bulk Access Service 17. (1) This Condition applies to Incoming Cross Border Postal Packets in respect of which there is no agreement with An Post whereby the Charges are determined and Postal Packets other than Incoming Cross Border Postal Packets which bear an indicia approved by An Post and a return address on the top left hand corner on the address side of each Postal Packet or to the left of the address on a Postal Packet in roll form and which; (a) are posted in a consignment of not less than 40 kilograms per format and weight band (b) do not bear a postage stamp issued by An Post, a franking impressing or a Ceadúnas, (2) All Postal Packets posted in the same place on the same day shall be deemed to form part of the same consignment. For the avoidance of doubt a Convention of the Universal Postal Union is not an agreement by which Changes are determined in respect of Postal Packets from the European Union, European Economic Area or Switzerland for the purposes of this condition. (3) For the purpose of calculating the Charges due under this condition An Post may determine the number of Incoming Cross Border Postal Packets and Postal Packets presented for delivery in Ireland using any measure or measures including sampling which it considers appropriate. (4) Undeliverable Postal Packets within the meaning of Section 47(4) of the Act may be disposed of in accordance with the Conventions of the Universal Postal Union or returned to the Consignor unless otherwise agreed with the Consignor. Common Carrier 18. An Post is not and shall not be a Common Carrier. Service Availability 19. A Service may be unavailable or restricted due to its not being provided by the postal administration of a Member State of the Universal Postal Union or for reasons of Force Majeure. Postal Packets are accepted by An Post subject to the condition that the service purchased can be provided at time of posting Complaints 20. Any claim for damage or delay to a Postal Packet must be made in writing to An Post (i) within 3 months of posting of a Postal Packet for delivery within Ireland, (ii) within 6 months of posting of a Postal Packet for delivery outside Ireland, provided the foreign administration will co-operate, and (iii) within 7 months of posting of an Incoming Cross Border Postal packet. (iv) 1 month of receipt of a Postal Packet Customs and Security 21. (1) The provisions of the Foreign Parcels (Customs) Warrant, 1885 and of any other Warrant made under Section 14 of the Post Office (Parcels) Act, 1882 shall apply to all Postal Packets addressed to a place outside Ireland to which these Terms and Conditions relate in like manner as they apply to Parcels. (2) All Postal Packets addressed to a place outside Ireland shall have endorsed on them or be accompanied by documentation or forms supplied by An Post and attached to them, identifying the contents and the sender’s name and address. Details should be written in French, or in some other language generally known in the Country of destination and preferably be typed. (3) All Postal Packets addressed to a place outside Ireland shall have affixed to them such correct and complete customs documentation as required by law or as An Post may from time to time prescribe. First schedule An Post Offices Of Acceptance Ballina, Bray, Carlow, Carrick-on-Shannon, Castlebar, Cavan, Clonmel, Cork City, Drogheda, Dublin 2 DSU, Dundalk, Dungarvan, Ennis, Galway, Glenageary, Kilkenny, Killarney, Letterkenny, Lifford, Limerick, Longford, Mallow, Maynooth, Monaghan, Mullingar, Naas, Navan, Nenagh, Newbridge, Roscommon, Shannon, Sligo, Swords, Thurles, Tralee, Tuam, Tullamore, Waterford, Wexford and any An Post Mails Centre. Second schedule List of European destinations Albania Faroe Islands Macedonia (Former Yugoslav Rep. Of) Tajikistan Andorra Georgia Moldova Turkey Armenia Gibraltar Montenegro Turkmenistan Azerbaijan Greenland Russia Ukraine Belarus Kazakhstan San Marino Uzbekistan Bosnia Herzegovina Kosovo Serbia Vatican City State Croatia Kyrgyzstan Spitzbergen THIRD SCHEDULE List Of Prohibited Items 1. In this Schedule: (1) “ADR” means the European Agreement concerning the International Carriage of Dangerous Goods by Road 2006, volumes 1 and 2 as may be amended from time to time. (2) “ADR Category A” means Category A substances as defined in section 2.2.62 of volume 1 of the ADR as may be amended from time to time and defined as an Infectious Substance which is carried in a form that, when exposure to it occurs, is capable of causing permanent disability, life threatening or fatal disease to humans or animals. (3) “ADR Category B” means Category B substances as defined in section 2.2.62 of volume 1 of the ADR as may be amended from time to time and defined as an infectious substance which does not meet the criteria for inclusion in ADR Category A. (4) “ADR Packaging Instructions P650” means the packaging instruction applied to UN 3373 set out in section 4.1.4 of volume 2 of the ADR as may be amended from time to time, a copy of which is available for inspection on the An Post website (www.anpost.ie) and from post offices; (5) “Biological Substance, Category B” means any Infectious Substance which is assigned to UN 3373 of the ADR. (6) “Clinical Wastes” means wastes derived from the medical treatment of animals or humans or from bio-research; (7) “Cultures” means the result of a process by which Pathogens are amplified or propagated in order to generate high concentrations, thereby increasing the risk of infection when exposure to them occurs. This definition refers to cultures prepared for the intentional generation of pathogens and does not include cultures intended for diagnostic and clinical purposes. (8) “Infectious Substances” means substances which are known or are reasonably expected to contain Pathogens, and including infectious substances affecting humans, infectious substances affecting humans and animals, infectious substances affecting animals only, Clinical Wastes and biological specimens; (9) “Pathogens” means micro-organisms (including bacteria, viruses, rickettsia, parasites, fungi) and other agents such as prions, which can cause disease in humans or animals. (10) “UN3373” means the UN classification to which ADR Biological Substances Category B are assigned pursuant to section 2.2.62 of volume 1 of the ADR as may be amended from time to time, with the exception of Cultures or Clinical Wastes; 2. The following items may not be included in a postal packet: (1) Postal Packets consisting of or containing any indecent or obscene print, painting, photograph, lithograph, cinematograph film, engraving, book or card, or any other indecent or obscene article, whether similar to the above or not; or (2) having thereon, or on the cover thereof, any words, marks, or designs of an indecent, obscene or grossly offensive character; or (3) consisting of, or containing: (i) dangerous, toxic, poisonous or Infectious Substance; other than: (a) Biological Substances, Category B exchanged between officially recognised senders as determined by An Post or the sender’s competent authority which have not previously been carried by sea or air; and which are packed and labelled in accordance with Clause 5 of this Schedule; (b) substances specified in Section 2.2.6.5 of Volume 1 of the ADR as being exempt; (ii) explosive substance of any type; (iii) any filth; (iv) firearms; military ordnance, replica firearms, replica or inert explosive devices (v) corrosives, acids, paint removers; (vi) oxidising substances or organic peroxides; (vii) compressed liquidized or dissolved gases; (viii) dry ice; (ix) flammable solids or liquids; (x) materials liable to spontaneous combustion; (xi) paints, varnishes, dyes; (xii) radioactive materials (except under licence); (xiii) living creatures and vegetables; (xiv) prescribed or dangerous drugs (except under statutory licence); (xv) mercury materials deemed illegal or prohibited by any Government Authority; (xvi) organic or biological materials likely to perish in transit; (xvii) sharp instruments not properly protected; (xviii) any noxious or deleterious substance (xix) any article or thing which is likely to injure any other Postal Packet in course of conveyance by post or any receptacle in which same is conveyed or an officer of An Post or any other person who may deal with the Postal Packet or postal equipment or third party property (xx) containing any article liable to customs duty unless the importation of such articles by post is permitted by the country to which the Postal Packet is addressed and there is affixed to the Postal Packet a customs label in the prescribed form. (xxi) counterfeit or pirated items (4) A Postal Packet (i) which does not bear a customs or security declaration as to its contents, where required to so to do. (ii) which An Post deems to have been sent in furtherance of a fraudulent act or with the intention of avoiding full payment of appropriate charges (iii) bearing any Fictitious Postage Stamp or any counterfeit impression of a stamping machine or a Postal Franking Machine or Ceadúnas or label used under the direction or by the permission of An Post; or falsely indicating postage has been paid or is not due (iv) purporting to be prepaid with any mark, stamp, label or impression of a stamping machine or a Postal Franking Machine which has been previously used to prepay charges in respect of any other Postal Packet; or (v) having thereon or on the cover thereof any words, letters, labels or marks (used without due authority) which signify or imply, or may reasonably lead the recipient thereof to believe, that the Postal Packet is sent by someone other than the sender. (vi) of such form or so made up for transmission by post or having thereon or on the cover thereof any words, marks, or designs of a character likely, in the opinion of An Post, to embarrass the officers of An Post in dealing with the Postal Packet; or (vii) having anything written, printed, or otherwise impressed upon or attached to any part of that side of the Postal Packet which bears the address at which the Postal Packet is to be delivered, which, either by tending to prevent the easy and quick reading of the address of the Postal Packet, or by inconvenient proximity to the stamp or stamps used in the payment of postage, or in any other way, is in itself, or in the manner in which it is written, printed, impressed, or attached, likely in the opinion of An Post to impede the officers of An Post in dealing with such Postal Packet. (viii) the cover whereof or the part thereof reserved for the address is divided into separate sections for the insertion of successive addresses or bears unauthorised marks or designs (ix) containing any document, gold, platinum or other precious metal, currency, security, goods (including stamps) or other article, commodity, or thing the exportation or importation of which (as the case may be) is subject to control, restriction or prohibition under any law of Ireland or any other State for the time being in force, except, in so far as the exportation or importation (as the case may be) is authorised in accordance with the provisions of such law (x) a Passport unless it is contained in an Inland Registered Postal Packet which weigh less than 2kg. (xi) containing cash or coins Postal Packets addressed to destinations outside the State or Northern Ireland shall not contain (i) aerosols; (ii) toner and ink cartridges; (iii) items prohibited or restricted by IATA (International Air Transport Association, ICAO (International Civil Air organisation) any Government Department or Regulatory Body. (iv) Liquids of any kind 3. (1) Where An Post has prescribed any particular colour, form or design for use in relation to a particular class of Postal Packets, for conveyance by post no other Postal Packet of such colour, form or design may be posted. 4. (1) No Foreign Postal Packet shall contain- (a) Bank Drafts. (b) Vouchers with a monetary face value. (c) Passports. (d) Jewellery 5. (1) Postal Packets containing Biological Substances Category B shall be packed in accordance with ADR Packaging Instructions P650 and any special rules published under Condition 6(1) and clearly marked “Biological Substance Category B”. The return address of the sender shall appear on the top left hand corner of the address side of the Postal Packet, and the sender shall indicate on the outside of the Postal Packet which biological substances the Postal Packet contains in the manner required by An Post. Ceadúnas terms and conditions Present mail divided between local and forward e.g. in Dublin: Dublin city and county (local) All other places (forward) Present items bundled in 50's (for bulkier items bundle in 10's) Ceadúnas mail must be presented prior to 3pm in Dublin and 4pm elsewhere Mail must be presented with all addresses facing the same way. A return address must be on the front of the envelope in the top left hand corner Ceadúnas items must be presented at the approved designated post office or via an agreed An Post Collection. Ceadúnas mailings must be paid for in advance of, or at the time of, posting except where a Deposit account is used or where payment is via the central billing system. Present a docket for each individual posting with details of the number of items posted at each rate, product codes and the total number of items presented. Ensure that the cover of Ceadúnas items bears the approved pre-printed logo which denotes prepayment of postage. Ensure that the sample logo shown is the only acceptable design Ensure that the mail bearing postage stamps or franked impressions is not included with Ceadúnas items. Keep different service identifiers separate. Business response services terms and conditions Business response items will be delivered daily, Monday to Friday (excluding Public Holidays). The Business Response Services will operate within the Republic of Ireland only. (There is also an International Business Response Service). The terms and conditions under which the Business Response Services are provided are subject to the general regulations and rules of the Post Office relating to the Inland Post, as detailed in Eolaí an Phoist, the Post Office Guide, as per the Inland Post Warrant 1939 and its amendments, except that they cannot be redirected after delivery at the licensed address and if re-transmitted after such delivery, must be enclosed in covers and fresh postage paid. Business Response items may be re-directed by the Post Office under special conditions. The Head Postmaster will specify in the licence the precise terms of each address to which Freepost items may be posted. The address so specified, which may be in abbreviated form, must include the word Freepost. Every communication or advertisement inviting a Freepost reply must state the address precisely in those terms. The instruction 'no stamp required' must be included in a Freepost address every time it is advertised. This applies equally to all media e.g. press, radio, TV etc. When pre-printed envelopes are enclosed in a mailshot, the envelope must have 'no stamp required' printed on it in the top right-hand side where a stamp would normally appear. If you decide to pre-print a card or envelope with your Freepost address, you must submit a sample of your proposed printed item for approval. An Post accepts no liability to any person for any direct or consequential damage or injury arising from the loss of, or delay, or damage to any item posted in the Business Response Service or the Freepost Service. All correspondence should be sent to Dublin Mails Revenue, 4th Floor, GPO, O'Connell Street Lower, Dublin 1, D01 F5P2. Vanity Freepost items will be delivered daily from Monday to Friday (Excluding Public Holidays). Vanity Freepost service will operate within the Republic of Ireland only. The Terms and Conditions under which the Vanity Freepost Service is provided are subject to the general regulations and rules of the Post Office relating to the Inland Post, as detailed in Eolaí an Phoist, the Post Office Guide, as per the Inland Post Warrant 1939 and its amendments, except that they cannot be redirected after delivery at the licensed address and if re-transmitted after such delivery, must be enclosed in covers and fresh postage paid. Vanity Freepost items may be re-directed by the Post Office under special conditions. Direct mail services will specify in the licence the precise terms of each address to which Vanity Freepost items may be posted. The address so specified, which may be in abbreviated form, must include the word Freepost Every communication or advertisement inviting a Freepost reply must state the address precisely in those terms. The instruction 'no stamp required' must be included in a Freepost address every time it is advertised. This applies equally to all media e.g. press, radio, TV etc. When pre-printed envelopes are enclosed in a mailshot, the envelope must have 'no stamp required' printed on it in the top right-hand side where a stamp would normally appear. If you decide to pre-print a card or envelope with your Vanity Freepost address, you must submit a sample of your proposed printed item for approval. An Post accepts no liability to any person for any direct or consequential damage or injury arising from the loss of, delay or damage to any item posted in the Business Response Service or the Vanity Freepost Service. There are some further terms and conditions in relation to the registration and exclusivity of Vanity addresses. A copy will be supplied on request International business response services terms and conditions The cards, envelopes and labels proposed to be issued to correspondents and the advertisements in which the said design is proposed to be incorporated for use as aforesaid shall fulfil the conditions as specified by An Post and no card, envelope or label for issue to correspondents or advertisement incorporating the said design which does not meet these conditions shall be used until it has been approved in writing by An Post. Before any International Business Reply Service (IBRS) items are issued by a customer, there must be a confirmation that a licence has been granted by An Post. A Licence is for the period of one calendar year and is applicable to a single address only. Ink-Jet and toner cartridges cannot be accepted for this service (see the full list of prohibited items). Only items of no commercial value can be accepted for this service. The conditions of this Licence may be added to at any time by An Post if, and as far as may be necessary to bring them into conformity with the Regulations and Rules for the time being relating to the Inland Post and the International Post. The Licence may be revoked by An Post by giving seven day's notice in writing to the Licensee at any time and maybe be revoked forthwith by An Post by notice in writing to the Licensee in the event of any breach by the Licensee of any of the Conditions herein contained, and the Licensee shall be entitled to the return of any unexhausted balance of the sum paid under Condition 4, less any sum due to An Post. Any notice under this Licence from An Post to the Licensee shall be sufficiently given if left or sent by post addressed to the Licensee at its last or usual place of address. The Terms and Conditions under which the International Business Reply Services are provided are subject to the general rules and regulations of the Post Office relating to the Inland Post and International Post, as detailed in the "Eoilí an Phoist", the Post Office Guide as per the Inland Post Warrant 1939 and its amendments, except that they cannot be redirected after delivery at the licensed address and if they re-transmitted after such delivery must be enclosed in covers and fresh postage paid. Publication mailing terms and conditions A newspaper is defined by An Post as a publication which consists of political, news-related articles and/or current topics and can include advertisement material. It must be printed and published at intervals of not more than seven days. Newspapers must be registered annually at the GPO, Dublin. An annual registration fee of €12.70 per publication applies. A periodical is defined by An Post as a magazine or similar printed matter published at intervals of not more than three months. Periodicals must be submitted annually for approval prior to being eligible to avail of the service. A newspaper/periodical must be printed/reproduced and published in any state which is for the time being a member of the European Union. An Post may refuse to approve as a newspaper/periodical, a publication printed and published outside its postal area unless arrangements have been made to its satisfaction for maintaining a responsible representative of the publication within the state. The publication must not contain publicity or a habitual and prominent advertisement relating to a lottery (except a duly authorised home lottery); fortune telling; football betting or similar business outside the State. It must also comply with the sections of Eolaí an Phoist dealing with 'Embarrassing Postal Packets' and 'Prohibitions'. The full title, date and/or issue number of publications must be printed on the first page or outer front cover and on every subsequent page. This applies also to 'Table of Contents', 'Indexes' and 'supplements'. Any supplement issued with a newspaper/periodical must consist wholly or in great part of matter like that of the publication, or of advertisements. It must in every case be published with the newspaper/periodical, and must not exceed the newspaper/periodical in size or weight. All the sheets of the supplement must be put together in some part of the newspaper/periodical whether or not gummed or stitched up with the publication. The front page or cover must bear the word 'Supplement'. Supplements must comply with any other relevant regulation prescribed for registered newspapers/periodicals. With the exception of an almanac, a separate document intended to be used for separate purposes is not a supplement to a newspaper/periodical. Furthermore any documents drawn up in the form of direct personal communications to the recipients, such as printed circulars in the form of letters, are not regarded as supplements or part of the publication. No publication, and advertising promotional/article which is not part of or related to the business area catered for by a publication approved as a newspaper/periodical or supplement thereto, may be enclosed in a packet sent as a newspaper/periodical. Exceptionally, up to three non-related advertisement inserts may be enclosed. Each insert must comprise of advertising matter and contain some form of response mechanism. Supplements and inserts enclosed in newspapers/periodicals must be identical in all copies of any issue of the publication dispatched by post. The supplements and inserts enclosed must together not exceed the size or weight of the publication itself. The newspaper/periodical is subject to examination in the post. Therefore the publication must be posted in a sealed plastic cover or a cover which can be opened for inspection. The bulk rate for newspapers/periodicals is available only to mailers sending a minimum of four newspapers/periodical postings annually. The words 'Publication Service' must appear centred on the top of the cover or wrapper. The newspaper/periodical should be folded in such a way as to permit the name of the title to be read. A request for return in the case of non-deliver and the return address must be on the cover or wrapper - top left of address side. Meter or Ceadúnas facilities may only be used to pre-pay the postage. Payment of postage for the publication Service must be made prior to or at time of posting. Customers availing of the bulk rate must use the Ceadúnas system to pre-pay postage. Customers using a Ceadúnas should ensure that the Ceadúnas logo is within the minimum (35mm x 15mm) and maximum 870mm x 36mm) dimensions allowable. The service identifier 'PER' or 'NEWS' must be used in the Ceadúnas logo. Newspapers/periodicals must be presented for posting before 4pm Monday to Friday. All items should be the same size and weight and should contain identical contents. A minimum of 100 items per posting is applicable. Newspapers/periodicals should be pre-sorted according to the pre-sort information table and should not be mixed with other categories of mail when presenting them in bags using special bag labels supplied by An Post. The labels should be accurately completed in full. A docket supplied by An Post must be completed for each individual Ceadúnas posting. All postings must include a manifest detailing the number of items per pre-sort selection within the mailing. An Post reserves the right to introduce new presentation times and/or additional pre-sort requirements (available on request) if and when the volume per posting exceeds 10,000 items. Please note that non-compliance with any of these conditions can result in your items being delayed and charged at the full letter rate. Stamp printer terms and conditions An Post Stamp Printing Machines Terms and Conditions The An Post Stamp Printer is the property of An Post at all times. Where more than one An Post Stamp Printer is to be provided these terms and conditions apply equally to all. Only you and/or your company may use the An Post Stamp Printer which has been provided by An Post. You may only use the An Post Stamp Printer to print the value of Postage onto An Post Pre-printed Postage Labels which have been provided to you by An Post. The use of labels other than An Post Postage Labels will result in a charge but the items cannot be processed by An Post and will not be delivered to the intended recipient. You may not use any other form of printing device other than the An Post Stamp Printer to print the value of Postage on an An Post Pre-printed Postage label. The active and/or passive supply or sale of, or any attempt to actively or passively supply or sell, any An Post Pre-printed Postage Labels will result in automatic disqualification of the Participant from the Scheme. An Post reserves the right to take any legal action against a disqualified Participant for non-compliance with this condition. These terms and conditions under which the Scheme is provided are subject to the general regulations and rules of the Post Office and all applicable postal laws. An Post hereby grants you a non-exclusive, non-transferable, revocable, limited licence to use the software in the An Post Stamp Printer for the purpose of using the An Post Stamp Printer solely as expressly authorised by this Agreement. All other An Post rights are reserved. An Post Stamp Printer must be connected to the internet at least once every business day. Failure to do so may result in the temporary cessation of the Stamp Printer service. Each Participant in the Scheme must register its Company’s details online with An Post where you will be provided you with a Stamp Printer Account and Unique Customer Number. Your Account Stamp Printer Loading Account must be kept in credit in order to use the An Post Stamp Printer. Should you choose to use the stamp printer off-line then a default maximum offline usage limit of €25 will apply unless otherwise agreed with An Post. You will receive a roll of An Post Pre-printed Postage Labels onto which the value of Postage required for a postal item/packet will be printed by the An Post Stamp Printer The An Post Stamp Printer will automatically requisition a replacement roll of Pre-printed Postage Labels. While under most circumstances this process can be expected to avoid the occurrence of a Participant running out of Postage Labels it is the responsibility of the participant to ensure that they have enough Pre-printed Postage Labels on hand to meet anticipated requirements. Each and every An Post Pre-printed Postage Label printed with a Postage value from the An Post Stamp Printer containing an error which results in the An Post Pre-printed Postage Labels not being fit for use or where the An Post Pre-printed Postage Labels can no longer be used for printing purposes must be returned as soon as is possible to the address provided by An Post to allow your account be appropriately credited. An Post cannot provide a refund against any such Postage Labels until they are received at the address provided. All Pre-printed labels which cannot be accounted for by the user shall be charged at a rate of twice the nominal postage charge for a letter within Ireland. An Post reserves the right to visit the premises of any Participant at any time to undertake an audit of the Stamp Printer installation and/or usage. A weekly charge, initially of €20 inclusive of VAT, will be deducted from your account each Sunday night/Monday morning from the official launch date. Should there be insufficient funds in your Stamp Printer account to complete this transaction your An Post Stamp Printer will be temporarily prevented from printing further stamps until sufficient funds are added to your account. Your Stamp Printer Loading Account must always be in credit and this can be achieved by payment in advance via Laser/Debit/Credit Card or through the established monthly invoicing payment method. Transactional data shall be accessible online via your Stamp Printer Account and may be printed by the Participant. Statements of usage shall not be issued unless in exceptional circumstances and such statements may be charged at a rate of €5 per statement. A VAT invoice will be issued at the end of each calendar year and sent via the contact information as provided at the time of registration. Failure by the Participant to meet the monthly invoice request by An Post will result in the disqualification of the Participant forthwith. Service reinstatement will require the payment of all outstanding monies and may require that additional bank guarantees be put in place. An Post reserve the right to pursue all legal options available in order to recover the debt and any associated costs incurred in undertaking such actions. A minimum load value of €300 and a maximum load value of €1000 shall apply initially for Laser/Debit/Credit Card or through the established monthly invoicing payment method. These limits are subject to change on a customer by customer basis. An Post may, in some instances, require a bank or other financial guarantee. The Participant consents to the disclosure of information by such credit agencies or bureaux or suppliers of the participant as An Post may choose relating to the Participants credit history. Each postal item/packet that you send must have details of a return address (your address) on that postal item/packet. Postal guidelines require that the return to sender address should be clearly marked and located in the top left hand corner on the address side of the postal packet/item. You shall present items for posting in such manner as An Post may from time to time prescribe. Items sent using the An Post Stamp Printer Postage Labels which have to be returned to the sender and which do not have the return address as detailed above will incur a charge for the return of the item equal to the charge for the initial postage. Upon issue of notice of disqualification An Post will instigate a requirement for a minimum level of credit in your account which is initially set at €100. In the event of disqualification by An Post the Stamp Printer must be returned to An Post prior to the refund of any outstanding credit. Outstanding credit will be returned to the participant less any and all outstanding charges to include the weekly charge plus VAT which will apply for each week except that in which the Stamp Printer is received by An Post at the address provided. The participant agrees that, if for any reason the An Post Stamp Printer is not returned, a sum equal to the replacement cost of the Stamp Printer shall be invoiced or deducted from their Credit card or bank account as appropriate. The sum shall not exceed €600 plus VAT. The Participant agrees to treat the PIN access code for the Stamp Printer in the utmost confidence and not to reveal this code to third parties. An Post shall not be liable for any misappropriation of preloaded client funds which occurs through the loss or misplacement of the Stamp Printer and for its usage by a third party. Repairs or maintenance should only be undertaken by approved personnel and must never be undertaken by the Participant. In the unlikely event of a Stamp Printer ceasing to operate and repair not being possible An Post will issue a replacement machine. In the event of excessive damage which is not caused by normal usage and/or wear and tear or is as a result of unauthorised maintenance or repair the participant shall be liable for the lower of the repair or replacement costs of the An Post Stamp Printer. The An Post Pre-printed Label Printer is designed to be “Plug-&-Play” and as such the Participant shall be responsible for the provision of appropriate Internet access and a power supply. The participant agrees that should assistance be required, initially the FAQ section of the web site shall be visited, thereafter the agreed initial customer service contact as per the directions included with the Stamp Printer at the time of delivery shall be approached. Customer support shall be available during business hours and only on days upon which the clearing banks are generally open for business. Only when the preadvised contact sequence has been completed should a Participant contact An Post. For those clients (Usually with more than one Stamp Printer in their organisation) any approach to the An Post customer service/support function must be undertaken only by the pre-agreed central contact. Neither Party’s liability to the other for death or personal injury resulting from its own negligence shall be limited. Neither Party’s liability to the other for fraud shall be limited. You agree to indemnify, keep indemnified and hold harmless An Post from and against all actions, proceedings, claims, charges, demands, liability, losses, costs (including legal costs) and professional and other expenses of any nature whatsoever in respect of or relating or suffered by An Post caused by or arising out of your acts, omissions, default or negligence in the performance of this Agreement or any breach by you of the provisions of this Agreement. Subject to clause 43 above, An Post shall not be liable to you for any direct, indirect, special or consequential loss or damage or loss of data, income, profit or opportunity or loss of or damage to property or any claims of third parties, even if An Post has been advised of the possibility of such loss or damage, or such loss or damage was reasonably foreseeable If you fail to comply with any of the terms and conditions of the Scheme, you may be disqualified at the absolute discretion of An Post. On disqualification from the Scheme, An Post will: Notify you of the disqualification and the reason for the disqualification; Notify you of the following actions that will be taken by An Post: return of any credit which is properly owed to and was transferred by you to your Scheme Account to you upon return of the An Post Stamp Printer; removal of right of access by you to the Scheme Website after disqualification. On receipt of a notification from An Post that you have been disqualified from the Scheme, you must: a. immediately return the An Post Stamp Printer and the An Post Pre-printed Postal Labels to An Post; and b. immediately return the An Post Stamp Printer Manual and any and/or all copies thereof to An Post. Any and/or all personal data provided to An Post by you in the Scheme will be used solely by An Post for the purposes set out in these terms and conditions and in order to contact you about your participation in the Scheme unless you have indicated otherwise. Your personal data (if any) may be transferred by An Post to third parties who are authorised by An Post to provide services to An Post for the purpose of the Scheme. Any such transfer of personal data made by An Post is solely made for the purposes of ensuring that you may participate in the Scheme. An Post will control and process any and/all personal data provided to it by you in the Scheme in accordance with the Data Protection Acts 1988 and 2003. During the Scheme your details as provided to An Post will be kept for the purpose of fraud prevention and anti-money laundering prevention in line with Section 32 Criminal Justice Act 1994 (As amended). This Agreement is governed by Irish law and subject to the non-exclusive jurisdiction of the Irish courts Changes to the An Post Stamp Printer scheme terms and conditions will be advised either by e-mail to the e-mail address provided by the participant, by notices placed on the An Post Stamp Printer web site and/ or by advertisements placed on the national press ADVANTAGE CARD TERM AND CONDITIONS These terms and conditions are effective as at April 2019. 1. Purpose of these Terms. (1.1) These Terms and Conditions (“Terms”) govern your use of any Advantage Card issued to you by An Post. By applying for an Advantage Card or using an Advantage Card you agree that you have reviewed and agree to be bound by these Terms. Please read these Terms carefully. (1.2) An Post is referred to in these Terms as “An Post”, “we”, “us” or “our”. Our registered office is at the General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2. (1.3) As an applicant for, or user of, an Advantage Card you are referred to in these Terms as “you” or “your” and these words will be construed as a reference to a company or business as applicable. 2. Definitions "Advantage Card" means the card issued to you by An Post for the purpose of enabling you to avail of discounted pricing on Eligible Services on condition that you meet the application criteria and acquire the appropriate Volume Requirement in each case as set forth below in these Terms. “Advantage Page” means the Advantage program homepage located at www.anpost.com/AdvantageCard and any other Advantage program webpage accessible from such homepage. “Eligible Services” means those An Post services (as specified below in the Schedule to these Terms) which we designate as being eligible for the specified pricing under the Advantage Card program. “Packet” has the meaning set forth in An Post’s general Terms and Conditions published on www.anpost.com from time to time. “Parcel” has the meaning set forth in An Post’s general Terms and Conditions published on www.anpost.com from time to time. “Stamp Booklets” means the booklets containing multiple stamps for the purposes of sending postal items and at the price prescribed from time to time by An Post. “Volume Requirement” means, in relation to Packets or Parcels, the minimum number of Packets and/or Parcels that you are required to send through the Eligible Services in order to apply for and retain an Advantage Card issued to you, and in relation to Stamp Booklets, the required number of booklets; in each case as further specified below in these Terms or the Schedule hereto. 3. Changes to the Advantage Card Program / these Terms (3.1) You acknowledge and agree that the form and nature of the Advantage Card program which An Post currently provides may change from time-to-time without prior notice to you. Examples include without limitation, changes to the Eligible Services, changes to the discounted pricing. By continuing to use the Advantage Card after any such changes, you are deemed to agree to such changes. We will endeavour to notify you of any material changes to the Advantage Card program by sending you a notice to your email address on file, or by placing a notice on the Advantage Page. (3.2) We may add to, change or remove any part, term or condition of these Terms at any time without prior notice to you. It is your responsibility to check these Terms periodically for changes. By continuing to use the Advantage Card, you are deemed to agree to such changes. We will endeavour to notify you of any material changes to these Terms by sending you a notice to your email address on file, or by placing a notice on the Advantage Page. (3.3) An Post reserves the right to terminate the Advantage Card program at any time. We will endeavour to notify you of any such termination by sending you a notice to your email address on file, or by placing a notice on the Advantage Page. 4. Obtaining an Advantage Card (4.1) To apply for an Advantage Card you must be resident in Ireland, be aged 18 years or over, be a company/business/business owner and purchase the Volume Requirement for the Eligible Services. (4.2) You must apply for an Advantage Card on the Advantage Page or by means of the paper application form provided, if any. An Post does not currently charge any fee for your application or for maintaining an Advantage Card. An Post reserves the right to reject an application for an Advantage Card in accordance with applicable law. You will be required to comply with any identification requirements which we may implement from time-to-time when appying for, using and / or terminating an Advantage Card. (4.3) Following your completion of the online application process / application form, we will send you an email confirming that we’ve received your application. If your application is approved by An Post, you will receive a confirmation letter by post which will include the Advantage Card issued to you. (4.4) The Advantage Card will be issued in your name and is issued solely for use by the applicant. You may not: (a) transfer your Advantage Card to any other person; (b) allow any other person to use your Advantage Card; or (c) disclose your Advantage Card number to any other person (except at the counter when you are using your Advantage Card in connection with your purchase of an Eligible Service). (4.5) The Advantage Card is and remains the property of An Post and you must return or destroy it if we ask you to do so. (4.6) In order to maintain an Advantage Card, you must meet the Volume Requirement consisting of the purchase of Eligible Services as set out in the Schedule. An Post may terminate or deactivate your Advantage Card if you use or attempt to use the Advantage Card otherwise. (4.7) You are responsible for keeping track of your compliance with the Volume Requirement. You may obtain a history of your purchase of Eligible Services for which you used your Advantage Card by contacting us as follows: Advantagecardsupport@anpost.ie. 5. Using an Advantage Card (5.1) You are only permitted to use the Advantage Card to obtain discounted pricing on Eligible Services. You may not use the Advantage Card for any other purpose. Your use of the Advantage Card is at all times subject to these Terms. (5.2) You may only use the Advantage Card at Post Office counters, selected An Post Mails Delivery Service Units and any other outlet(s) prescribed by An Post from time-to-time. (5.3) In order to obtain the discounted rates on Eligible Services through the Advantage Card for a particular transaction, you must present your Advantage Card to our agent at the time you are conducting the transaction; transactions and discounted pricing cannot be allocated to your Advantage Card retroactively. (5.4) You may use your Advantage Card to obtain discounted pricing for those Eligible Services specified which are otherwise provided subject to the applicable An Post’s Terms and Conditions as published on www.anpost.com. Such Eligible Services are subject to change from time-to-time. (5.5) Your use of the Eligible Services is subject to the terms and conditions of the Eligible Services as published on www.anpost.com. Nothing in these Terms is intended to amend or otherwise vary the Terms and Conditions of the Eligible Services (5.6) The Advantage Card only offers discounted pricing on the Eligible Services. The Advantage Card does not provide discounted pricing for other An Post services. (5.7) The Advantage Card offers discounted pricing for Eligible Services; it is not a credit, debit, payment or cheque guarantee card. You are responsible for paying for each Eligible Service at the time of the relevant transaction. Payment for Eligible Services may be made by cash or debit card, but not by credit card. The Advantage Card has no cash value. 6. An Post Policies (6.1) The Advantage Page forms part of the An Post website. Therefore, your use of the Advantage Page and the Advantage Card is governed by the applicable An Post Policies located at at www.anpost.com/privacy Such policies include without limitation, An Post’s Web Policy, Data Privacy Statement and information about An Post’s use of cookies on its website. You should review the An Post Policies carefully. (6.2) By agreeing to these Terms, you are deemed to have read and agreed to be bound by the An Post Policies, each of which forms an integral part of these Terms and is incorporated into these Terms by this reference. 7. Data Privacy (7.1) The Advantage Page forms part of the An Post website. Therefore, your use of the Advantage Page and the Advantage Card is governed by the applicable An Post Policies located at at www.anpost.ie/AnPost/AnPostPolicies.htm. Such policies include without limitation, An Post’s Web Policy, Data Privacy Statement and information about An Post’s use of cookies on its website. You should review the An Post Policies carefully. (7.2) By agreeing to these Terms, you are deemed to have read and agreed to be bound by An Post’s Data Privacy Statement and other privacy disclosures specified on the An Post website, each of which forms an integral part of these Terms and is incorporated into these Terms by this reference. 8. Termination / Deactivation of an Advantage Card (8.1) You may stop using the Advantage Card at any time. You understand and agree that by doing so, you will no longer receive the discounted pricing offered through the Advantage Card program. We may deactivate an Advantage Card due to lack of use. We may ask you to return or destroy the Advantage Card in which case you must do so promptly following our request. (8.2) We may terminate or deactivate the Advantage Card issued to you immediately without prior notice if: (i) we believe that you have breached these Terms or applicable law; or (ii) you do not purchase the Volume Requirement for use of the Advantage Card. We will endeavour to notify you of such termination and / or deactivation by sending such notice to your email address on file. If we reactivate your Advantage Card, we will endeavour to notify you by sending you an email to your email address on file. (8.3) Termination or deactivation of the Advantage Card issued to you does not affect your continuing obligation to pay for any Eligible Services you have used prior to the termination or deactivation date. However, you will not receive the discounted pricing offered through the Advantage Card program after the date of termination or deactivation of the Advantage Card issued to you. (8.4) To the extent permitted by applicable law, we reserve the right to seek repayment from you of any discounts provided to you through the Advantage Card program if we discover that you obtained such discounted pricing fraudulently or otherwise in a manner that contravenes these Terms. 9. Disclaimer or Warranties To the greatest extent permitted by applicable law, An Post specifically disclaims all implied warranties, conditions and other terms including without limitation, implied warranties, conditions and other terms of merchantability, satisfactory quality and / or fitness for a particular purpose in respect of the Advantage Card program. Without limiting the foregoing, we do not represent or warrant that the Advantage Card program will be continuously available, error free or will sufficiently meet your requirements. 10. Limitation of Liability (10.1) The liability of An Post to you in respect of the Advantage Card program shall in no event exceed the total discount received by you from An Post (or its agents) in respect of the Eligible Services in the period of three months immediately before the date on which the relevant event from which such liability arose took place. If more than one claim arises from the same event or series of events, then all such claims shall be treated as one, which will be treated as having arisen on the date on which the first relevant claim arose. (10.2) Under no circumstances shall An Post be liable to you in respect of the Advantage Card program (whether for breach of contract, tort (including negligence), breach of statutory duty, misrepresentation or for any other reason), for: (a) any loss of, or damage or disruption to, revenue, business, contracts, customers, goodwill, anticipated savings or profits; (b) damage to systems or data; or (c) indirect, incidental, special or consequential losses and / or damages whatsoever, even if An Post has been advised of the possibility of such losses and / or damages. (10.3) Notwithstanding any other provision to the contrary in these Terms, nothing in these Terms shall limit or exclude An Post’s liability for: (a) death or personal injury caused by its negligence; or (b) any other liability that cannot be excluded or limited under applicable law. 11. Intellectual Property Rights (11.1) As between the parties, the Advantage Card program, including any Advantage Card issued to you, and all associated intellectual property rights remain the sole and exclusive property of An Post and / or it licensors. (11.2) You agree not to interfere or cause any third party to interfere with An Post’s or its licensors’ intellectual property rights, including without limitation, any of An Post’s or its licensors’ trademarks, trade names, service marks, corporate names, logos or branding. 12. Indemnity (12.1) You hereby agree to indemnify, defend and hold harmless An Post and its affiliates and its and their respective officers, directors, employees and agents, from and against any and all claims, losses, damages, costs and / or expenses arising from any act or omission of yours, including without limitation, any breach by you of these Terms. (12.2) For the purposes of this indemnity section, An Post enters into these Terms for its own benefit but also as an agent for the benefit and on behalf of each of its affiliates and its and their respective officers, directors, employees and agents (each an “Indemnified Third Party” and, collectively, the “Indemnified Third Parties”) and all rights and benefits (but not any obligation or burden) of An Post under or in connection with this indemnity section, shall be rights and benefits of each such Indemnified Third Party (as if, in each case, a party to these Terms in its own right). Such rights and benefits shall be enforceable under these Terms by An Post as agent for each such Indemnified Third Party. Notwithstanding the foregoing, An Post may amend these Terms without the consent of any of the Indemnified Third Parties, even if that amendment affects or will affect the benefits conferred on any Indemnified Third Party hereunder. (12.3) Except as set forth above in this indemnity section, these Terms are not intended to confer any rights or benefits on any third party. 13. Notices (13.1) Notices to you Any notice or other communication from us to you will be deemed to have been received by you if it is sent to the email address you provided to us when applying for the Advantage Card, or your updated email address if you have provided this to us. It is your responsibility to notify us if your email address or other contact information changes. We may also provide certain notices to you through the Advantage Page, so please check it periodically. (13.2) Notices to us If you wish to contact us, please email us at Advantagecardsupport@anpost.ie. 14. Assignment We may assign, transfer and/or subcontract any of our rights and/or obligations under these Terms in our sole discretion. You may not assign, transfer or subcontract any of your rights or obligations under these Terms without our express prior written consent. 15. Severability If any part of these Terms is held to be invalid, unenforceable or illegal for any reason, then that part shall be severed or amended to the minimum extent necessary for the remainder of these Terms to continue in full force and effect. 16. Waiver Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms will not be interpreted as a waiver of our rights. 17. Governing Law These Terms shall be interpreted in accordance with the laws of Ireland. You hereby agree that the courts of Ireland have exclusive jurisdiction in relation to any dispute or other matter relating to these Terms. 18. Survival Those provisions of these Terms which by their nature are intended to survive the termination of your use of the Advantage Card and/or the Advantage Card program (including, without limitation, those terms addressing intellectual property rights, warranty disclaimers, indemnity and limitation of liability), shall survive such termination, irrespective of the reason for such termination. Schedule Eligible Services Stamp Booklets in the following type and quantity: 75 Stamp Booklets of 4 (four) €1.10 / 'N' Rate national stamps 50 Stamp Booklets of 4 (four) €2.00 / 'W' Rate international stamps 30 Stamp Booklets of 4 (four) €1.10 / 'N' Rate national stamps and 30 Stamp Booklets of 4 (four) €2.00 / 'W' Rate international stamps Packets/ Parcels 25 (twenty-five) Express Post with Signature and Insurance (Parcels) up to 10kg 25 (twenty-five) Standard Parcels up to 10kg End of Terms An Post Advantage Card Christmas Discount Promotion 2021 In these terms and conditions: “Advantage Card” means the card issued to a Customer by An Post for the purpose of enabling them to avail of discounted pricing on eligible products provided for in these terms and conditions; “An Post” means a limited company having its registered offices at the GPO, O’Connell Street Lower, Dublin 1, registered No. 98788; “Customer” means an An Post customer who has been issued with an Advantage Card to purchase packs of Stamps and parcel labels; “International Stamp Pack” means 50 Stamp Booklets of 4 (four) €2.00 / 'W' Rate international stamps; “Mixed Stamp Pack” means 30 Stamp Booklets of 4 (four) €1.10 / 'N' Rate national stamps and 30 Stamp Booklets of 4 (four) €2.00 / 'W' Rate international stamps; “National Stamp Pack” means 75 Stamp Booklets of 4 (four) €1.10 / 'N' Rate national stamps; “Promotion” means the An Post Advantage Card Christmas Discount Promotion which will offer Advantage Card customers up to 11.3% off Stamps and 34% off Parcel Labels; “The Promoter” means An Post; “Pre-paid Express Parcel Labels” means 25 (twenty-five) Express Post with Signature and Insurance (Parcels) up to 10kg; “Pre-paid Express Parcel Labels” means 25 (twenty-five) Standard Parcels up to 10kg. This Promotion is open to Customers who have been issued with a valid Advantage Card and use it between the 1st of November 2021 and the 31st December 2021 only. The Promotion will see the following discounts applied to the products available to purchase with the Advantage Card during the Term of the Promotion: 9.1% discount on National Stamp Pack 10% discount on International Stamp Pack 11.3% discount on Mixed Stamp Pack 34% discount on Pre-paid Express Parcel Labels 34% discount on Pre-paid Standard Parcel Labels The above discounts are the total discounts applied and not in addition to the discounted pricing available to Customers using the Advantage Card. To avail of this Promotion the Customer must use their Advantage Card between 1st of November 2021 and midnight on the 31st December 2021 (“Term of Promotion”). The Promoter accepts no responsibility should any purchase transaction fail to reach the Promoter due to a technical error or any other reason, is not received or is delayed, before the closing date for any reason. The Promotion finishes at midnight GMT on the 31st December 2021 . By availing of this Promotion, the Customer agrees to be bound by the Advantage Card terms and conditions of use. The Promoter reserves the right to withdraw, cancel, suspend or amend the Promotion or the terms and conditions of the Promotion, with no liability to the Customer, or any third party. The Promoter reserves the right in its absolute discretion to disqualify an Customer, add to, amend or waive any rule without prior notice to the Customer and, to cancel or to extend the term of the Promotion at any stage. The Promoter accepts no liability for any loss or damage arising from the Promotion. By participating in the Promotion, the Customer agrees to the terms and conditions of the Promotion. Any breach of these terms & conditions, as determined exclusively by An Post will result in disqualification. Neither the Promoter, nor its affiliates are responsible for printing or typographical errors in any materials relating to the Promotion or fraudulent, late, misdirected, incomplete purchases which are incorrect or are lost due to computer or any other malfunctions. All information provided is correct at the time of publication but may be subject to change by An Post if necessary for the purposes of administering the Promotion. Your Information An Post is careful to treat the privacy of personal information with care and due regard to the laws of Ireland. The information, including personal data, which you may submit to avail of this Promotion, will be used by An Post for the Promotion only. An Post will handle any personal data in accordance with the An Post Group data Privacy Statement. Governing Law This agreement is governed by the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts. These terms and conditions do not affect any statutory rights you may have as a consumer. End of terms About An Post Working with An Post Media Centre Customer Charter An Post Irish Book Awards An Post Brand An Post Brain Busters Security Privacy Terms of Use Accessibility Terms & Conditions Sitemap Manage We use cookies to personalise content and ads, analyse our traffic and share information about site usage with our social media, advertising and analytics partners. We need your consent to use cookies for this website. You can choose not to allow some types of cookies. Select “Manage” to find out more and change our default settings. You can adjust your preferences at any time. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Accept all