LANGUAGE: HOME BUSINESS MODEL GALLERY CAREER CONTACTS WE WANT TO MAKE IT DIFFERENT AND INNOVATIVE ABOUT ABRAMO VISION Being a global business partner in order to increase the competitive advantage of clients by promoting the culture and values One Company . MISSION Offering integrated solutions provide highly skilled people and use the best available technologies in the market . Create the best Customer Experience, maximizing the value of the contact, applying the best international practices . OUR VALUES Strong Customer Focus Diversity and Fun Work Culture Personal Growth and Learning Truth and Responsibility Change and Innovation We always put our customers first, serving them in a highly, professional and unpretentious way . We’re perceived as competent, helpful, kind, fun and modest. OUR SERVICES WITH TOP QUALITY OPERATIONAL MANAGEMENT Professional and specialized focusing on results and quality. OUR CAMPUS Technology centers and constant learning EXPERT IN BPM Proven experience in process improvement PEOPLE Better skills and higher pay! EXCELLENCE IN PBO Customer experience management supporting and valuing the relationship with efficiency MULTIMEDIA SERVICE CHANNELS Voice, electronic Call, Chat, Email, SMS and Fax PROVEN EXPERIENCE OF OUR TARGET GROUPS Air Transport Financial and Banking E-commerce Public administration Telco Insurance Utilities Hotels SOME FACTS ABOUT ABRAMO DO BRASIL REVENUE IN MILLIONS MILLION OF CONTACTS LOCATIONS SPOKEN LANGUAGES ABRAMO AROUND THE WORLD We operate in 4 countries Berlin, Germany Several locations in Italy (Roma, Crotone, Catanzaro, Settingiano, Cosenza, Lamezia Terme, Palermo) Tirane, Albania São Caetano do Sul, Brazil with 23 languages spoken English, Italian, French, German, Spanish, Dutch, Portuguese, Danish, Russian, Swedish, Croatian, Serb, Macedonian, Albanian, Greek, Arab (local), Polish, Romanian, and more QUALITY CERTIFICATION Our quality management system is designed to meet the needs of our customers while maintaining alignment with the requirements of quality certification standards of our services and products . Quality Management System Environment Guardianship Management System Workers Safety and Health Management System Service Certification Digital Care(Social Network Caring) WE ARE NOT JUST AN OUTSOURCING, BUT A LONG-TERM STRATEGIC PARTNER FOLLOW US Join Our Social Networks. Use the power of social media. Terms of Use Privacy Policy ABRAMO AROUND THE WORLD Abramo Holding SpA Albacall Sha Abramo Deutschland GmbH Abramo do Brasil Ltda Abramo.si d.o.o. © COPYRIGHT 2016. ABRAMO DO BRASIL ALL RIGHTS RESERVED.