Main navigation 2 HCL Worldwide Contact Us Search Overview Our Solutions Services Client Success Insights & News Home › Digital & Analytics Services › Service Integration & Management 1 2 3 Seamless orchestration with gbp siam Reduced cost of outage and improved CSAT with SIAM implementation for a global cosmetic giant Download Overview With the increased acceptance of niche cloud providers, rapid automation, and commoditization of ITO (information technology outsourcing) service towers, IT outsourcing buyers continue to deal with an increasing number of service providers but witness several challenges. Managing a vendor landscape where suppliers follow their own processes, while also ensuring that they are aligned toward the business objectives, is gradually becoming difficult. IT service management has now evolved to a “broker” role. Increasing complexity drives IT service management outsourcing buyers to re-evaluate their service integration and management strategy. HCL facilitates the assessment of the right SIAM service integration and management model. Our two-fold approach toward IT service integration helps enterprises overcome the challenges associated with integrating and aggregating the supplier ecosystem. The HCL SIAM model ensures conducive conditions for collaboration by aligning the ecosystem with customer demands. The SIAM solution drives strategic innovation and collaboration in the ecosystem, while maintaining competitive tension.Additionally, the HCL SIAM gold blueprint provides an aggregation solution, a service management platform, and an industrialized “service bus”. Together, they enable a strong process framework for integration of disparate IT providers, driving greater visibility into operational performance for improved decision-making. This, in turn, ensures better accountability, trust, transparency, and effective performance management in the ecosystem while establishing a collaborative ethos. With the shift towards Gen 3.0, the adoption of HCL’s Service Integration and Management framework will deliver efficiency, hybrid cloud model adaptation, and a greater supplier management synergy. Our Solutions HCL SIAM ServiceNow Gold BluePrint HCL ServiceXchange HCL XSM HCL Service Integration Bus Services SIAM Operations Improved processes and supply chain management via HCL’s service integration and management (SIAM) operations services. Read More SIAM Assessment End-to-end supplier ecosystem evaluation and SIAM model adoption via HCL’s robust SIAM assessment framework. Read More SIAM Consulting and Implementation Address complexities in supplier ecosystem with service integration and management (SIAM) consulting and implementation services. Read More Client Success Case studies News UK streamlines cloud computing pathway Read more The HCL and Microsoft mobile OY story 1 2 Testimonials HCL helps DNB in the IT automation journey Watch video Explore more Insights & News Blogs Service design for user experience: An Illustration Redefining the service catalog and self-service for the XaaS era Read more 1 2 3 White papers Service management architecture and the gold blueprint Learn more 1 2 3 INSIGHTS 7 commandments to reimagine the IT service desk NLP and the future of enlightened businesses Read more 1 2 Explore more Footer menu INDUSTRIES SERVICES & PRODUCTS ABOUT US GEO PRESENCE CONNECT ON Facebook Twitter LinkedIn Pinterest Instagram Youtube We use cookies on our site. Please read more about them here. For desktop/laptop related queries or complaints, visit http://www.hclinfosystems.in. Copyright © 2021 HCL Technologies Limited Pre footer link Contact Us Disclaimer Privacy Accessibility Terms of use Sitemap Technology Q&A Cookie Preferences We use cookies for the best user experience on our website, including to personalize content & offerings, to provide social media features and to analyze traffic. These cookies include targeted media cookies and advanced analytics cookies. By clicking “Accept All Cookies” you agree to our use of cookies. You can also manage your cookies by clicking on the "Cookie Preferences" and selecting the categories you would like to accept. For more information on how we use cookies please visit our Cookie Statement and Privacy Statement Cookie Preferences Accept All Cookies