Find a: Doctor Drug Search Shop Plans Members Employers Producers Providers Resources Careers Contact Us Log in FAQs Categories General Information What should I do if I need help when you’re closed? Why does your application ask for my Social Security number? How can I get a copy of my policy? How can I get a summary of my plan benefits? How can I get a new member ID card? Why aren’t all my covered family members listed on my ID card? How can I update my mailing address, phone number, email address, or name? What information is available online to help me manage my coverage? What information is available online to help me manage my health? What language assistance do you offer for members? What are your business hours? Preauthorization Benefits & Coverage Eligibility Premiums Grievances & Appeals Providers & Referrals Info for Employers InTouch Help (general) InTouch for Employers General Information What should I do if I need help when you’re closed? If you have a medical emergency, go to the nearest emergency room or call 911 for help. In other cases, please use the Contact Us form and we’ll respond the next business day. You can also access personalized information about your PacificSource coverage any time through InTouch for Members, a secure member login site. If you prefer using your phone or tablet, download the free myPacificSource mobile app. About Our Mission History Executive Team Board of Directors Company News Locations Community A Culture of Helping Not-for-Profit Status Investing in Our Communities Help Contact Us FAQ Glossary Careers Products Individual and Families Employers PacificSource Administrators Medicare Medicaid © 2021 PacificSource. All rights reserved. Non-discrimination notice | Security | JSON Files | Terms of Service | Privacy Policy