Book My Booking Check in Flight status Explore Help Flying Club Deals Join Login Virgin Atlantic help centre Help centre Welcome to help centre. If you've got a question about your Virgin Holidays booking or Virgin Atlantic flight, you'll find the answer here. Travel news and alerts We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options if your plans change or go astray Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. On this page: Common questions Popular help articles Contact us Can I help? Hi, I'm Amelia, the Virgin Atlantic help bot. Give me a try! I have answers to many common questions. Let's chat! Transcript, press arrow keys to navigate. V Bot V said: Hello you. We are super-excited by the news that fully vaccinated UK visitors will be able to enter the US from 8 November. We can’t wait to have you on board again soon. Hold your horses though, We are currently experiencing very high call volumes, with wait times of around 2 hours. Sent at November 25 at 9:18 PM V Bot V said: Rather than wait in a queue, please stick with me and I will do my best to help you. If you have a Travel Voucher or open ticket and are looking to rebook your travel - the easiest way would be through our Rebook Me Form. If you are just as excited as us about getting away, you can search for some great US deals here. Sent at November 25 at 9:18 PM V Bot V said: Are you looking to rebook your flights? Sent at November 25 at 9:18 PM Just now Connectivity Status: Connected Suggested Actions Container: Has content. Press Alt + Shift + A to select. Yes No Find answers to common questions Travel to the United Kingdom What are the rules for entry to England? What does 'fully vaccinated' mean for UK arrivals? How can I show my fully vaccinated status when flying to England? Travel to the United States Where can I find information about US air entry requirements? What is the Passenger Disclosure and Attestation form and how do I complete one? I’ve recently recovered from Covid-19 – what do I need to do? What vaccines are accepted for entry to the US? I am not fully vaccinated, can I travel to the US? Will I need a pre-departure test for the US and how can I get one? Upon arrival in the US, will I need to do a Covid-19 test? Upon arrival in the US, will I need to quarantine? Do I still need an ESTA? Virgin Atlantic Airways I’m ready to book - what flexibility do you offer? How can I rebook my flight? Will my flights go ahead? My flight is cancelled - what are my options? Will I need a Covid-19 test to travel and how can I get one with Virgin Atlantic? What are you doing to keep me safe? Do I need to wear a mask? Who should I speak to if I booked with a travel agent? Virgin Holidays What's the best way to amend my booking with Virgin Holidays? Will my holiday go ahead? My holiday is cancelled, what are my options? Can I rebook my holiday? What happens if the UK Government moves my holiday destination to the Red list? Help topics Before you book Prepare to fly At the airport On the flight After your flight Popular help articles Travel advice Check out the latest travel restrictions and requirements for the places you want to go. Find out more Flexible booking policy Book your flight now and change your travel dates later without being charged an admin fee. Find out more Rebooking options Find out how to rebook your flight if it has been disrupted or cancelled. Find out more Covid-19 testing Find out which type of Covid-19 tests are required to travel and when they should be taken. Find out more Award winning cleaning Using the latest anti-viral fogging technology, our onboard cleaning has been awarded diamond status. Find out more Special assistance Just ask. We're always on hand to help - Whenever and however you need us. Find out more Check in advice Use our handy checklist to make sure you've got everything you need before arriving at the airport. Find out more Baggage We've all got baggage. Find out what you can and can't take with you on your flight. Find out more Flying with children Everything you need to know about travelling with the family or children flying alone Find out more Contact us If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. We’re here to help. Fill out a simple form Using our forms is often the easiest way to solve your problem. 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