Individuals & families Business Intermediaries Healthcare professionals Find a healthcare professional or service Careers Sign in Help and support centre Personal help Business help Online account help You are here: Home Help and support How can we help? Find help and information on Bupa products and services Make a claim Contact us What do you need help with? Choose which products or services you need help with, and we’ll give you the support to solve any issues you might have. Health insurance Whether you have personal insurance or are insured through your employer, you can find help with your cover or support when accessing treatment. Get treatment if you’re insured The claiming process Rewards and benefits Frequently asked questions Make a health insurance claim Dental Making a claim? Looking for a clinic? We can help with any dental queries you may have. Make a claim The claiming process Policy documents Frequently asked questions Make a dental claim Speak to us first with our 24/7 Anytime HealthLine Bupa Anytime HealthLine is available to our members and their immediate family, and offers around the clock, unlimited telephone consultations with a team of nurses and GPs. We’re happy to discuss anything from vomiting, abdominal pain, surgeries, rashes, bumps and much more. Get in touch today Cash plan Find out about our cash plans and how you can access treatment. Help with cash plans Health assessment Find help and guidance on preparing for a health assessment, and support with your results. Help with health assessments Care homes You can find more information and get help with any care home queries. Help with care homes Need treatment? Contact us before you see a GP If you’ve got Bupa health insurance and need help or treatment, contact Bupa before you visit a GP and we can help you get the care you need faster. We can help with: Cancer concerns Muscles, bones and joints Mental health Moles and skin lesions Other symptoms Come direct to Bupa Business help and support We offer a range of services for businesses of all sizes that are looking to improve the health and wellbeing of their employees. If you have any further queries, please visit the business sections of our website Small business health insurance (2-249 employees) Contact us Corporate business cover (250+ employees) Contact us Online account help and support We’ve moved our online accounts from My Bupa to our new portal, Bupa Touch. If you had a My Bupa account or an older Bupa account, you’ll need to create a new account to sign in.. Learn more about Bupa Touch Frequently asked questions Here’s a selection of questions and answers that we’ve already helped our customers with. How do I sign in? How do I access my cover documents? ∧Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 4pm. We may record or monitor our calls. Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ. Bupa Anytime HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. Bupa Health Insurance, Bupa Dental Insurance and Cash plan are provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ. Health Health insurance Health cash plans Health assessments Pay as you go healthcare SmartDNA Bupa Centres Dental Bupa Dental Care Dental treatments Dental services Symptoms Emergency dentist Dental insurance Mental health Our commitment How we support you Conditions we support FAQs How can Bupa help Your stories Advice and tools for mental wellbeing Care homes Where do I start? What type of care do I need? Life in a Bupa Care Home Funding for care Customer Care Team News and events Find a care home Resident Terms & Conditions (PDF, 1.2MB) Health information A-Z directory Tools and calculators Healthy living advice Cancer Dementia Mental health Travel How to claim About Bupa Financial information Bupa Newsroom Cancer promise Our leaders Careers Member help and support Careers Privacy and cookies Sitemap Accessibility Legal notices Data tips Modern Slavery Act Investment scam-warning © Bupa 2021 Talk to us Cookies help us provide you with the best Bupa experience We use cookies to analyse our website performance, to enhance and customise content and for advertising purposes. To consent to our use of cookies please click “Accept cookies”. To find out more or to object please click “Cookie settings” and use our cookies manager. Accept cookies Cookie settings