Broker Login HOME CUSTOMER SERVICE » PRODUCTS » CLAIMS » COMPANY » CONTACT US » Search Notifications Fraudulent Text Messages | November 17, 2021 It has come to our attention that fraudulent text messages are being sent under our name. Some individuals and customers may have received a text citing premium is due and to call a phone number. Please note, these are not authorized text messages, we do not send text messages to customers. We take these types of scams very seriously and we have reported this fraudulent activity to the appropriate authorities. We recommend that any individual who receives a text should advise their broker and should NOT follow the instructions accompanying these fraudulent messages. Alberta Auto Insurance Reform | October 19, 2021 The province of Alberta has enacted legislative and regulatory changes that introduce Direct Compensation for Property Damage (DCPD). On January 1, 2022, all automobile insurance policies in Alberta will automatically have new DCPD coverage added. Learn more here. Flooding Preparedness | September 22, 2021 The recent rainfall in parts of the country has resulted in an increase of water levels this week, causing safety concerns and could result in property damage and water intrusion. Here are a few tips to help protect you and your home. To avoid water intrusion: Uncover and clear a path to storm drains on the street. If safe, clear eaves troughs and downspouts of leaves and debris and ensure downspouts drain properly – ideally six feet away from the home. Check walls, floors, windows and foundations for cracks or leaks and make any necessary repairs immediately. If it looks like water intrusion may occur, shut off the electricity and outside gas valve immediately and move important personal documents and expensive items, such as electronic equipment, out of the basement to a higher floor to keep them safe from water damage. If flooding occurs Go to upper floors and keep out of any standing water. Hazards from floating debris, sewer contamination, live electrical wires and slippery footing can make wading in flood waters extremely dangerous. If you are outdoors, climb to high ground in a highly visible and safe area. Never cross floodwaters as water as shallow as 15 centimetres could sweep you off your feet. If while in your vehicle you come to a flooded area, turn around, head for elevated ground and park there. Avoid remaining in your vehicle as little as 60 centimetres of water can carry away a car. After Damage If possible, record details of any damage before you clean up. Take photos or video to help with the assessment. Once you’ve assessed damage as best you can, contact your Broker or our Claims Promise line. Ontario Storm | September 7, 2021 Customers impacted by recent weather events in parts of Ontario can submit a claim through our 24-hour claims line 1-800-387-0462. Protection and Prevention Guidance for After a Storm | September 7, 2021 During the Storm Your safety is our first concern. Please follow these tips to stay safe. Stay Inside. The inside of a building is the safest place during a windstorm. Stay away from windows. Move to a small interior room such as a closet, bathroom, or under a flight of stairs. Watch for water intrusion. Do not attempt to shut off electricity if any water is present. Water and live electrical wires can be lethal. Move to upper floors and stay out of water. Listen for updates. If you’re told to leave your home, be sure to follow the recommended evacuation routes and never take shortcuts After the Storm Keep out of any standing water. Hazards from floating debris, sewer contamination, live electrical wires, and slippery footing can make wading in flood waters extremely dangerous. Return when it’s safe. Head home only when emergency authorities have advised you it is safe to do so. Keep the power off. Do not turn on the power in your home after significant water damage. Ask your hydro company for assistance. Record the damage. If possible, record details of any damage before you clean up. Take photos or video to help with your insurance company’s assessment. Reporting Claims To report a claim during this time please contact us via our Promise Line: 1-800-387-0462. Additional Stay at Home Payment Announced | May 31, 2021 Today, Pembridge and Pafco is announcing another Stay at Home Payment. All customers who have an active automobile and/or motorcycle policy with us as of June 30, 2021 and whose account is in good standing will qualify to receive this payment. This payment will be automatically sent to Customers in August. See the full details here. Stay at Home Payment Updated FAQs | May 31, 2021 What is the Stay at Home Payment? It's a payment to our personal auto insurance customers, the latest in a number of relief measures offered by Pembridge to help customers impacted by the COVID-19 pandemic. Why was it created? It's simply the right thing to do. It is our attempt to compensate customers for the restrictions, changing business practices and financial burden imposed by the COVID-19 pandemic. Our customers are staying at home to help prevent the spread of the virus and care for themselves and their families. As a result, customers are driving less and filing fewer claims. We remain committed to putting our customers first and supporting them with strength, experience and care. Our Stay at Home Payment is part of that commitment to you. Who received the first Stay at Home Payment? Customers who had an active automobile policy with us as of April 8, 2020 qualified to receive a stay at home payment from us in May, 2020. This payment applied to personal automobiles such as cars and SUVs (recreational vehicles such as motorcycles and snowmobiles did not qualify.) If you had an active policy with us as of April 8, 2020 and did not receive your Stay at Home Payment cheque by June 15, 2020 please contact your broker to confirm your address or email stayathomepayment@pembridge.com Who received the second Stay at Home Payment? All customers who had an active automobile policy with us as of July 6, 2020 and whose account was in good standing (account is not overdue) qualified to receive this payment. All personal automobiles such as cars and SUVs qualify, including motorcycles. Recreational vehicles such as snowmobiles are excluded. If you had an active policy with us as of July 6, 2020 and did not receive your Stay at Home Payment cheque by September 15, 2020 please contact your broker to confirm your address or email stayathomepayment@pembridge.com How can I qualify for the third Stay at Home Payment? All customers who have an active automobile policy with us as of June 30, 2021 and whose account is in good standing (account is not overdue) will qualify to receive this payment. All personal automobiles such as cars and SUVs will qualify, including motorcycles. Recreational vehicles such as snowmobiles are excluded. There is no need to call in to request or qualify for this payment, a cheque will automatically be mailed to all qualifying customers. What do I need to do to get the Stay at Home Payment? A cheque will automatically be mailed to all customers who qualify. There is no need to call in to request or receive the payment. How much is the payment? Each customer who qualifies for the Stay at Home Payment will receive a payment amount equal to 25% of 1/12th of their annualized personal automobile or motorcycle premium on June 30, 2021, (inclusive of all policy changes made prior to this date.) Please note that there is no payment for home or other miscellaneous vehicles. When will I receive this payment? All customers who qualify for the third stay at home payment can expect to receive a cheque in the mail in August. There is no need to call in to request or receive the payment. Can the payment be applied directly to my policy? No. All customers who qualify can expect to receive a cheque via mail in August 2021. Are you giving payments for other lines of insurance? No. While we are seeing a reduction of kilometers driven and claims filed for personal vehicles since the pandemic, we are not seeing a similar trend in our other lines of business such as home insurance. Does my vehicle need to carry specific coverage to qualify for the Stay at Home Payment, such as liability coverage? No, all customers who have an active automobile policy with us as of June 30, 2021, and are in good standing, will qualify to receive this payment regardless of the type of coverage you have on your vehicle (this includes vehicles with suspended or parked coverage). If I made a change to my coverage such as parking my vehicle, how is the payment calculated? The Stay at Home payment amount is based on a customer’s monthly premium amount in force on June 30, 2021. If the coverage change occurred before this date the payment will be calculated based on the adjusted annual premium. If the change occurs after June 30, 2021, the payment will be calculated based on the annual premium. . I cancelled my auto policy prior to June 30, 2021 will I still be eligible for the Stay at Home Payment? To qualify for the Stay at Home Payment, a customer must have an active automobile insurance policy with us on June 30, 2021 and have an account in good standing. Customers who cancelled their policies prior to this date will not be eligible. Can you direct deposit my Stay at Home Payment? We are working to get these payments issued to our customers as quickly as possible. Sending the payment by cheque is a preferred method, as it will get the money into the hands of customers as quickly as possible. How long do I have to deposit my cheque? We encourage you to cash your cheque at your earliest opportunity as cheques are considered stale dated after 6 months and may be refused by your financial institution. Can you forward my cheque to a different address? The cheque will be sent to the address on your policy. If your address has changed, please contact your Broker before June 30, 2021 to ensure we send this payment to the correct address. If you wish to redirect your mail, please contact your postal service. Will I continue to receive the Stay at Home Payment for the duration of the pandemic? We are continually reviewing our offerings to customers to find additional creative and tailored solutions that can help relieve the financial burden caused by the COVID-19 pandemic. I did not get my third Stay at Home Payment cheque, what should I do? If you have an active automobile policy with us as of June 30, 2021 and do not receive your Stay at Home Payment cheque by Sept 15, 2021, please contact your broker to confirm your mailing address or email stayathomepayment@pembridge.com Ontario Storm | July 15, 2021 Customers impacted by recent weather events in parts of Ontario can submit a claim through our 24-hour claims line 1-800-387-0462. Protection and Prevention Guidance for Hurricane Elsa | July 8, 2021 During the Storm Your safety is our first concern. Please follow these tips to stay safe. Stay Inside. The inside of a building is the safest place during a windstorm. Stay away from windows. Move to a small interior room such as a closet, bathroom, or under a flight of stairs. Watch for water intrusion. Do not attempt to shut off electricity if any water is present. Water and live electrical wires can be lethal. Move to upper floors and stay out of water. Listen for updates. If you’re told to leave your home, be sure to follow the recommended evacuation routes and never take shortcuts After the Storm Keep out of any standing water. Hazards from floating debris, sewer contamination, live electrical wires, and slippery footing can make wading in flood waters extremely dangerous. Return when it’s safe. Head home only when emergency authorities have advised you it is safe to do so. Keep the power off. Do not turn on the power in your home after significant water damage. Ask your hydro company for assistance. Record the damage. If possible, record details of any damage before you clean up. Take photos or video to help with your insurance company’s assessment. Reporting Claims To report a claim during this time please contact us via our Promise Line: 1-800-561-7222 Website: Submit an Auto Claim / Submit a Property Claim Preparing for a Hurricane | July 2021 With hurricane season ramping up in Atlantic Canada and in anticipation of Hurricane Elsa, Insurance Bureau of Canada (IBC) is reaching out with tips and advice to help keep your family and property safe. IBC's Top 10 tips to prepare for a hurricane are: Create an emergency preparedness plan for your family. Assemble disaster safety kits for your home, car and office Secure any loose patio furniture, trampolines and barbecues when a storm is on its way. Protect or move property that might be damaged by flying debris. Prepare a detailed home inventory. Charge handheld electronics and have back-up power sources available. Have someone check your property if you are away. Make sure downspouts are clear of debris and direct water away from your home. To protect against flooding caused by torrential rain, install a sump pump, backwater valve or backflow valve. Check with your insurance representative to make sure you have appropriate coverage. Storm Season | Emergency Kit When a natural disaster occurs, it can take first responders as long as 72 hours to reach people in non-critical situations. Prepare yourself ahead of any hurricane, tropical storm, tornado, flash flooding or electrical outage with an Emergency Kit. 10 Things to Include in an Emergency Kit Public Safety Canada recommends that you keep a basic home emergency kit containing the following items to help you survive a disaster: Water | 2 litres of water per person, per day (small bottles are easier to carry in case of an evacuation order). Food | Canned food, energy bars and other non-perishables Manual can opener. Flashlight and batteries. Battery-powered or wind-up radio and extra batteries. First aid kit. Special needs items | Prescription medications, infant formula and equipment for people with disabilities. Extra keys for your car and house. Cash | Include smaller bills and change for pay phones Emergency plan | Include a hard copy of your emergency plan and ensure it lists in-town and out-of-town contacts Remember to check the expiry date of applicable items such as medications and infant formula on an annual basis and replace items as necessary. Source: IBC Stay at Home Payment | June 8, 2020 Pembridge Insurance announced a second automatic “Stay at Home Payment” to help its personal auto insurance customers. This is the latest in a number of relief measures offered to help customers impacted by the COVID-19 pandemic. You are not required to apply or request this payment. It will be automatically available to policy holders who have an active auto policy as of July 6th. The cheque payment will be made in August. See the full details here. Stay at Home Payment Updated FAQs | June 8, 2020 What is the “Stay at Home Payment”? It's a payment to our personal auto insurance customers, the latest in a number of relief measures offered by Pembridge to help customers impacted by the COVID-19 pandemic. Why was it created? It's simply the right thing to do. It is our attempt to compensate customers for the restrictions, changing business practices and financial burden imposed by the COVID-19 pandemic. Our customers are staying at home to help prevent the spread of the virus and care for themselves and their families. As a result, customers are driving less and filing fewer claims. We remain committed to putting our customers first and supporting them with strength, experience and care. Our Stay at Home Payment is part of that commitment to you. Who received the first “Stay at Home payment”? Customers who had an active automobile policy with us as of April 8, 2020 qualified to receive a stay at home payment from us in May. This payment applied to personal automobiles such as cars and SUV’s (recreational vehicles such as motorcycles and snowmobiles did not qualify.) If you had an active policy with us as of April 8th, 2020 and did not receive your “Stay at Home Payment” cheque by June 15, 2020 please contact us at 1.877.736.2743. How can I qualify for the second “Stay at Home payment”? All customers who have an active automobile policy with us as of July 6, 2020 and whose account is in good standing (account is not overdue) will qualify to receive this payment. All personal automobiles such as cars and SUV’s will qualify, including motorcycles. Recreational vehicles such as snowmobiles are excluded. There is no need to call in to request or qualify for this payment. I made arrangements with Pembridge and Pafco to defer my payment for July, am I still eligible? Yes, customers who made arrangements with us to defer payments due to COVID-19 are eligible if they have active automobile policies as of July 6, 2020 and are in good standing (no other amounts or charges other than the deferred premiums are owing as of July 6, 2020). What do I need to do to get the “Stay at Home Payment”? A cheque will automatically be mailed to all customers who qualify. There is no need to call in to request or receive the payment. How much is the payment? Each customer who qualifies for the second “Stay at Home Payment” will receive a payment amount equal to 25% of 1/12th of their annualized personal automobile or motorcycle premium on July 6, 2020, (inclusive of all policy changes made prior to this date.) Please note that there is no payment for home or other miscellaneous vehicles. When will I receive this payment? All customers who qualify for the second stay at home payment can expect to receive a cheque in the mail in August. There is no need to call in to request or receive the payment. Can the payment be applied directly to my policy? No. All customers who qualify can expect to receive a cheque via mail in August 2020. Are you giving payments for other lines of insurance? No. While we are seeing a reduction of kilometers driven and claims filed for personal vehicles since the pandemic, we are not seeing a similar trend in our other lines of business such as home insurance. Does my vehicle need to carry specific coverage to qualify for the Stay at Home Payment, such as liability coverage? No, all customers who have an active automobile policy with us as of July 6, 2020, and are in good standing, will qualify to receive this payment regardless of the type of coverage you have on your vehicle (this includes vehicles with suspended or parked coverage). If I made a change to my coverage such as parking my vehicle, how is the payment calculated? The “Stay at Home Payment” amounts are based on a customer’s monthly premium amount in force on April 8, 2020 and July 6, 2020. If the coverage change occurred before these dates, the payment will be calculated based on the adjusted annual premium. If the change occurs after July 6, 2020, the payment will be calculated based on the annual premium before the coverage change. I cancelled my auto policy prior to July 6, 2020 will I still be eligible for the second “Stay at Home Payment”? To qualify for the second “Stay at Home Payment”, a customer must have an active automobile insurance policy with us on July 6, 2020 and have an account in good standing. Customers who cancelled their policies prior to this date will not be eligible. Can you direct deposit my “Stay at Home Payment”? We are working to get these payments issued to our customers as quickly as possible. Sending the payment by cheque is a preferred method, as it will get the money into the hands of customers as quickly as possible. Can you forward my cheque to a different address? The cheque will be sent to the address on your policy. If you wish to redirect your mail please contact your postal service. Will I continue to receive these “Stay at Home Payment” for the duration of the pandemic? We are continually reviewing our offerings to customers to find additional creative and tailored solutions that can help relieve the financial burden caused by the COVID-19 pandemic. Coverage Notice | May 14, 2020 If you chose to suspend or remove road coverage on your policy while not using your vehicle, you must reinstate or add coverage before driving your vehicle. Please contact your Broker to have coverage restored or added. Stay at Home Payment | April 8, 2020 Pembridge Insurance announced an automatic “Stay at Home Payment” to help its personal auto insurance customers. This is the latest in a number of relief measures offered to help customers impacted by the COVID-19 pandemic. You are not required to apply or request this payment. It will be automatically available to policy holders who had an active policy as of April 8th. The cheque payment will be made in May. To see the full details of the payment please read the press release. Trademark used under licence by Pembridge Insurance Company © 2016 Pembridge Insurance Company. Trademark used under licence by Pafco Insurance Company © 2016 Pafco Insurance Company. Terms & Conditions