Home Policy Statements Troubleshooting Packaging Repair Contact QCS / IES Corporation 2324 SE 11th Ave Portland, OR 97214 800.541.0852 Field Service Handbook: The IES Handbook is available to anyone who services lab balances and scales - free of charge. As new documents are generated on an irregular / as needed basis, you may find your Handbook ' albeit usefull ' out of date. The newest version is therefore made available here for you to read or download as needed. You can submit a request for instructions with this email link: Add instruction to service handbook A link to the Acrobat Reader software is also provided for your convenience. HB.pdf Download handbook in Microsoft Word format: HB.doc Shop Tip: Documents: Today many manufacturers provide entire user manuals, in PDF format, online for everyone to access. Our handbook is still available for those who service 'the older units'. Call us if you have any questions, we are here to help. RMA - Repair Initiation office@iescorp.com

Home Policy Statements Troubleshooting Packaging Repair Contact QCS / IES Corporation 2324 SE 11th Ave Portland, OR 97214 800.541.0852 Repaired Instrument Warranty: Warranty Policy: QCS / IES Corporation guarantees that all parts and materials used in the repair of electronic weighing instruments, as well as the workmanship required to install those materials, will be free of defect for one year from invoice date. Additionally, any functional problem which is described is guaranteed to be corrected, and the stated malfunction shall not occur for a period of one year from invoice date. QCS / IES will not be responsible for functional problems other than those reported to us and included in our quote. Damage due to mechanical abuse, chemical or water attack, or repair efforts of any party other than QCS / IES are not covered under warranty. Please contact QCS / IES prior to shipping instruments to us. This is the opportunity to establish a clear understanding of what malfunction caused the instrument to be removed from service, and what we are expected to repair. We will email a Return Authorization to you immediately. The RA we email ( or fax ) to you will give you a tracking number, a description of the malfunction , and any other details you may wish to include. Our goal is to provide quality repairs at competitive prices with excellent support. Our biggest problem is that we do not get a description of the malfunction from our customer. For any instrument returned to us for repair under warranty, QCS / IES will reimburse shipping charges when invoiced for transportation via UPS ground or similar. QCS / IES will return such equipment to the customer via ground carrier. RMA - Repair Initiation office@iescorp.com