Call Today - 24/7 Emergency Services Your Local SERVPRO: National Call Center (855) 452-1136 Menu Insurance Professionals As an agent or adjuster, you have a responsibility to provide excellent service to your customers. We share that same commitment. Our Results Give You a Competitive Advantage For more than 50 years, SERVPRO® has built a solid reputation as a leader in fire and water cleanup and restoration. We’re committed to your customers by acting with urgency to restore their property and their lives while adhering to IICRC standards, resulting in lower claims costs, a low loss ratio, and satisfied customers for improved policyholder retention. Quicklinks: FNOL National Accounts Performance Guidelines Have another question? Why SERVPRO Customer Satisfaction is Our Goal What makes your local SERVPRO professionals different? Emergency Response to Claims Pretesting Reduces Claims Expense Footprint Claims Inventory Service Superior, Time-Tested Training Vendor Qualification Compliance and Professionalism Limited Warranty Serving Adjusters and Their Clients National Accounts SERVPRO HQ has a team of dynamic marketing professionals who focus on national account relationships, keeping communication flowing between local SERVPRO professionals and insurance companies. The goal of this National Accounts Division is to maximize the satisfaction of both the insurance companies and the insured through the development and management of business-to-business relationships within the insurance industry. SERVPRO also has specialized training and promotes adherence to IICRC Standards, so you can expect professional cleaning and restoration services across the United States and Canada. Our National Accounts Guidelines help ensure standards are met, including: Quality assurance through internal audits. Background checks are required for SERVPRO location employees, including temporary employees. Transparent step-by-step communication between local SERVPRO professionals and insurance agent or adjuster. Completed job files for proof of work. The National Accounts Managers are ready to guide insurance professionals through the process and be the single point of contact with any questions they may have about SERVPRO. You can reach the National Accounts Division at (615) 451-0200 ext. 2095. Performance Guidelines SERVPRO has earned its reputation as a leading provider in the cleanup and restoration industry. In keeping with our commitment to excellent service, we’ve developed the most extensive performance guidelines in the industry. These guidelines will give you confidence that you’ll receive excellent service when you call (855) 452-1136. (855) 452-1136 When you originate your contact, your referral gets tracked and reported at each step of the work pr... Show more National Account Participation Agreement Local SERVPRO professionals must agree to 21 different requirements to receive insurance client refe... Show more IICRC Validation When you use SERVPRO as your vendor of choice, you’ll know that the proper equipment and drying vali... Show more Franchise Training SERVPRO has been redefining the mitigation and restoration industries for more than 50 years. To help ensure our commitment to excellence at all SERVPRO locations, we have ongoing training at both the regional and national levels. We opened our National Training Center in 1992 to teach restoration, reconstruction, and mitigation skills to SERVPRO professionals and insurance industry employees. Being the Best for Our Customers Employee Certification Training ‒ A self-paced program designed for local SERVPRO professionals covering crew training, fire and water restoration, and carpet and upholstery cleaning. Certification is awarded after successful completion of course materials and an examination. New Franchise Training ‒ A 15-day in-house, hands-on training program at our training facility. This is designed primarily for new SERVPRO location owners but is also a valuable course for SERVPRO location employees. Continuing Education ‒ Both credit and noncredit courses are offered for insurance agents, insurance adjusters, real estate professionals and local SERVPRO professionals. Courses are designed to improve knowledge of emergency mitigation. Training to Reinforce E-Learning ‒ A web-based program designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module. IICRC Training Program ‒ Servpro Industries, LLC is an approved IICRC Training School that offers year-round classes in multiple industry-related topics, including fire and water restoration and Applied Structural Drying (in our purpose-built ASD facility). Continuing Education Courses CE Courses are available nearly every month at locations throughout the United States. To review the course offerings, please choose your region below: Select Your State Select a State ALABAMA ALASKA AMERICAN SAMOA ARIZONA ARKANSAS CALIFORNIA COLORADO CONNECTICUT DELAWARE DISTRICT OF COLUMBIA FEDERATED STATES OF MICRONESIA FLORIDA GEORGIA GUAM HAWAII IDAHO ILLINOIS INDIANA IOWA KANSAS KENTUCKY LOUISIANA MAINE MARSHALL ISLANDS MARYLAND MASSACHUSETTS MICHIGAN MINNESOTA MISSISSIPPI MISSOURI MONTANA NEBRASKA NEVADA NEW HAMPSHIRE NEW JERSEY NEW MEXICO NEW YORK NORTH CAROLINA NORTH DAKOTA NORTHERN MARIANA ISLANDS OHIO OKLAHOMA OREGON PALAU PENNSYLVANIA PUERTO RICO RHODE ISLAND SOUTH CAROLINA SOUTH DAKOTA TENNESSEE TEXAS UTAH VERMONT VIRGIN ISLANDS VIRGINIA WASHINGTON WEST VIRGINIA WISCONSIN WYOMING Submit Recommended For You SERVPRO in the Community With a rich history of volunteering, SERVPRO is dedicated to improving lives and building ... Read More Building the SERVPRO Name Since 2003, SERVPRO's hard work has been supported by national television advertising that... Read More Our History What began as a small painting business more than 50 years ago has grown into a leader in... Read More Services Water Damage Fire Damage Mold Remediation Storm/Disaster Construction Residential Construction Commercial Construction Roof Tarp/Board-up Commercial Services Large Loss Emergency Ready Plan Industries Serviced Services Cleaning Specialty Cleaning Air Duct/HVAC Cleaning Biohazard/Crime Scene COVID-19 Document Restoration Odor Removal Vandalism/Graffiti General Cleaning Carpet/Upholstery Ceiling/Floors/Walls Drapes/Blinds Store About Find a Location History Insurance Professionals Leadership Sponsorships & Initiatives First Responder PGA Newsroom Media Resources Press Releases In the Community Advertising Contact Us Resources Resources Home Water Fire Mold Storm Specialty Cleaning General Cleaning Why SERVPRO? FAQ Glossary Sitemap Careers Careers Home Corporate Careers Local Franchise Careers Own a Franchise Legal Ingredients/Safety Data Terms & Conditions Privacy Policy Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations. *#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019. *This provision excludes re-service associated with normal wear and tear, normal re-soiling, improper care, and improper maintenance, and excludes sub-contract work. Any items warranted by a manufacturer will be governed by that warranty. This warranty may extend for work referred by or covered by certain insurance companies. © 2021 SERVPRO. All rights reserved. Servpro 2019 RT