RESIDENTIAL BUSINESS Account & Billing Customer Service Safety & Outages Efficiency & Green Options Who We Are PAY BILL SIGN IN OUTAGES Downed power lines Keep clear of fallen utility wires If you come across a downed utility wire of any kind, always do the following: Assume it's energized and stay as far away as you can. Energized lines can charge the ground near the point of contact and may electrocute you. If you come upon a downed line of any kind, stay at least 35 feet away. Do not attempt to rescue a person or pet. Call 911 or the utility serving the location. For Puget Sound Energy, call 1-888-225-5773. Leave everything to utility professionals and emergency personnel. Do not drive over downed power lines. Even if they're not energized, downed wires can get entangled with your vehicle and cause further damage. Stay in your car. If a power line falls on your vehicle while you're driving, do not exit until you know for sure that the line is de-energized. If you must evacuate, jump away and land with both feet together. Do not touch the vehicle while stepping on the ground, as this can create a path for electricity to run through you. Shuffle away to safety. Keep your feet together and take small, shuffling steps until you're at least 35 feet away. Taking larger steps can also create a path for electricity to run through you. To learn more about downed power line safety, watch the video below: JOIN OUR TEAM Apply today to join a team dedicated to service and excellence across Washington state. QUICK LINKS Contact us My account Start, stop or move Power outages Construction Savings and rebates Careers at PSE RATES News and notices Pending UTC filings Electric tariff Gas tariff Price summaries REP certification RESOURCE PLANNING Integrated Resource Plan Acquiring energy Electricity supply Hydro power Thermal power Wind power Solar power Natural gas supply Natural gas storage Energy imbalance market HYDRO LICENSING Baker River licensing Hydro licensing contact information Snoqualmie Falls licensing What is hydro licensing CONTACT US PRIVACY POLICY TERMS OF USE 2021 Puget Sound Energy. All rights reserved.