Chat Bot Talking to a bot will be like talking to a real person who can process your thoughts and desires instantly Matt Schlicht, CEO of Octane AI, Founder of Chatbots Magazine 4 Omni-Channel Communication We are entering an Omni-Channel world, where consumers seek an Omni-Channel experience. 3 Customer Experience Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter, V.P. British Airways 2 Promotional Marketing Promotional marketing not only encourages sales of a particular product, it also allows you to know your customer. 1 about us clients case history what we do automotive partner job contact us About us Consumers can now engage with a company in a physical store, on an online website or mobile app, through a bot, or social media. They can access products and services by calling a company on the phone, by using an app, or with a tablet or a desktop computer. Each piece of the consumer’s experience should be consistent and complementary. 4 The term Omni-Channel is used to describe the new standards adopted by companies trying to provide a seamless customer experiences across multiple channels and devices including telephones, tablets and or PC/laptops. Esosphera supports companies to achieve these Omni-Channel relationships. 3 Today’s customer journey can start in any one channel and proceed through many others, such as social media, web chat, text, email or the telephone. Unlike multi-channel models offering access to services through various channels, which are often independent of each other, EsoSphera uses a consultative approach, which is natively Omni-Channel. 2 EsoSphera favors Cloud technology, both in computer and telephone components. It uses direct connections with leading national and international telephone, voice, messaging and hosting providers. 1 Clients Case History 4 Omnichannel, Multilingual CSI and NPS Would you ever expect that an hospital ask their patients if the service received was up to their expectations? Some do that, including a health care facility which uses EsoSphera self-managed software tool to make discreet Omni-Channel inquiries to collect any kind of feedback via email, sms, instant messaging or a telephone call. The health of your business in a single dashboard! for more details 4 3 Chat Bot Every company would like a Customer Care active 24/7, but it’s too expensive. Esosphera can provide you with a bot that checks for keywords in your customers’ messages, both vocal (during a call) and in chats. Specific keywords trigger reactions such as multichannel alerts to a helpdesk group. for more details 3 2 Omnichannel Appointment Making and Reminding Does your client need to make a reservation? For italian main service providers we provide an Omni-Channel automatic system that proactively contacts your customers and schedules an appointment before they can turn to a possible competitor. The system greatly reduces the use of the call center and optimizes the management of your agenda. for more details 2 1 Promotional Marketing Do you want to increase sales through promotions that can engage and create customer loyalty towards your brand? A leading confectionary brand has used gamification techniques within its promotional activities. Thanks to Esosphera Omni-Channel platform and advices on how to design promotion rules, they accrued over a million plays, reaching an increased rate of repetitive buying and their users profiling objectives. for more details 1 What we do Chat Bots Promotional marketing & Crm Appointment making and reminding Omnichannel surveying - Csi - NPS Conversational IVR Loyalty After-sales process monitoring. Automotive Service Retention Our partners Work with us Discover our job opportunities Latest job opportunities We are in... Treviso, Milano, Padova Tel. +39 0423 199 20 80 Fax +39 0423 199 06 80 sales@esosphera.com Contact Us Name * Company * Email * Activity of interest Select area Chat Bot Appointment making and reminding Conversational IVR After-sales process monitoring Promotional marketing & Crm Omnichannel surveying - Csi - NPS Loyalty Automotive Service Retention Message * Privacy * Inserendo i miei dati e barrando la presente casella dichiaro di aver letto attentamente il contenuto dell’informativa da Voi fornita ai sensi dell’art. 13 del D.Lgs. 196/2003 e dell’art. 7 Regolamento UE nr. 679/2016, nonché sull’utilizzo dei Cookie, di cui è possibile scaricare copia integrale dal sito, e di prestare quindi il mio consenso al trattamento dei dati forniti nelle modalità e per le finalità indicate nell’informativa. contact us Esosphera SRL - Via Boscalto 10, 31023 - Resana - P.IVA 01248050328 - Privacy Policy × Privacy Policy What is a cookie? 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Close Chat Bot Talking to a bot will be like talking to a real person who can process your thoughts and desires instantly Matt Schlicht, CEO of Octane AI, Founder of Chatbots Magazine 4 Omni-Channel Communication We are entering an Omni-Channel world, where consumers seek an Omni-Channel experience. 3 Customer Experience Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter, V.P. British Airways 2 Promotional Marketing Promotional marketing not only encourages sales of a particular product, it also allows you to know your customer. 1