APQC Logo Register Sign in Search Icon TOOLS GEAR ICON Menu Breadcrumb APQC WHAT WE DO ADVISORY SERVICES Assess Capabilities and Performance APQC’s provides practice-based assessments that help you identify, develop, and monitor capabilities and performance, and offer effective improvement paths. Using our proven models and insights from our research, our consultants will evaluate your organization across business units and against other organizations. So why should your organization work with our APQC team to perform an assessment? Start here... Or want to talk to someone about starting an assessment? CONTACT APQC Which assessment is right for you? Change Readiness Assesses change initiatives and/or provides a baseline on an organization’s change readiness. Knowledge Management Capability Assessment Tool Assesses current capability and inform key areas for improvement in knowledge management. Organizational Alignment and Performance Assesses the relationship and degree to which function initiatives, strategies, and metrics support the overall enterprise or business unit performance. Process Management Capability Assessment Tool Assesses business process management capabilities and outlines areas of improvement. Custom Program Assesses program performance against the defined program criteria and determines compliance to criteria and overall program effectiveness. (Typical programs include a Baldrige Quality program, Lean and/or Six Sigma initiatives, Project Management (PMI) frameworks, or internally designed programs). WANT TO TALK TO SOMEONE ABOUT WHICH OPTION MEETS YOUR NEEDS? ICON--ARROW--RIGHT Four Ways for Your Organization to Assess FULL ASSESSMENT + INTERMEDIATE ASSESSMENT + RAPID ASSESSMENT + SELF-ASSESSMENT + A Four–Stage Approach, Based on More than 40 Years Research and Experience To conduct each assessment, our Advisory Services team uses our proven methodology: 1. Plan – Review background information, align scope, and prepare an assessment plan to fit your needs. 2. Collect – Develop a data- and information-collection strategy, including survey tools, group discussions, and one-on-one interviews. 3. Analyze – Evaluate your strengths, opportunities, and risks against relevant best practices; identify gaps 4. Adapt – Develop action plans for gap closure and strategic improvements. At each of these four stages, our experts seek insight into your organization’s culture and history. Our aim is to gain context for what you do and how you do it, and ensure alignment with your organization’s strategy. APQC helps you analyze and enhance the performance of your organization. Jamie Gonzalez, DXC Technology Questions about APQC Advisory Services’ assessments? CONTACT APQC Let Our Experts Guide Your Continuous Improvement Journey CONTACT OUR ADVISORY SERVICES DIRECTOR APQC Advisory Services Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals. To learn more, contact our advisory services director: Jeff Varney, Director of Advisory Services Direct: +1-713-685-7253 Toll-free: (US and Canada) 1-800-776-9676 Contact via Email Related Resources ARTICLES Creating Indexes MARCH 23, 2021 REPORTS & WHITE PAPERS 2020 Process & Performance Management Priorities & Challenges Survey Report JANUARY 17, 2020 DATA AND MEASURES 2020 PPM Priorities & Challenges: Manufacturing vs. Services Sector JANUARY 30, 2020 DATA AND MEASURES 2020 Process & Performance Management Priorities & Challenges: Comparison by Role FEBRUARY 19, 2020 ARTICLES Process Audits and Process Maturity Assessments: Whats the Difference? SEPTEMBER 18, 2019 CASE STUDY Putting Process Frameworks into Action: A Concentra Analytics Case Study JULY 11, 2019 ARTICLES Drivers of Analytics Program Effectiveness JULY 02, 2019 ARTICLES Manufacturer's Reporting Practices JUNE 27, 2019 ARTICLES Manufacturers' Aligning and Selecting KPIs JUNE 27, 2019 ARTICLES Analytics Engagement Tactics JUNE 20, 2019 COLLECTIONS Trends in Data and Analytics DECEMBER 02, 2019 ARTICLES Criteria Testing Matrix NOVEMBER 24, 2021 icon-check-star Membership matters APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement. Want to take the next step? Learn more about our membership icon--arrow--right Already have an account? Sign in. APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more. US: 1-800-776-9676 INTL: +1-713-681-4020 FAX: 713-681-8578 APQC 123 N. Post Oak Ln Houston, TX 77024 USA Footer LOCATION AND DIRECTIONS PRIVACY POLICY TERMS OF SERVICE BENCHMARKING CODE OF CONDUCT © 1994-2021 APQC. ALL RIGHTS RESERVED