Loan Offerings Mortgage Rates References Account About Us You are here: My Mortgage New Customers Welcome to Freedom Mortgage! Whether you’re a new or transfer customer, we’re proud to be part of your homeownership journey. Congratulations on closing your home loan! We're excited to welcome you to Freedom Mortgage and are happy to have the opportunity to service your home loan. As your mortgage service provider, we’re responsible for the daily management of your loan, including payments, paying your taxes and insurance (if applicable), maintaining your mortgage loan records and sending you monthly statements that keep you informed. One of the first things you should do is set up your online account. An online account puts your loan information at your fingertips 24/7 and makes it easier to manage your mortgage. If your loan has been transferred, it may take some time for your information to become available, but once it does, you can set up your online account to: Set up auto-pay for your mortgage Update your profile Set communication preferences Sign up for paperless Check the status of your loan Manage information and communications about your mortgage Access escrow information REGISTER Have questions? Check out our FAQs for new customers or transfer customers Frequently Asked Questions Manage account Loan transfer Can I pay my mortgage online? Yes! Freedom Mortgage offers you the option to make a one-time payment or set up recurring payments through our website. Simply login to your account or create a new account if you haven’t already set up your online access. Select One Time Payment from Account Details. On your first visit, you can set up your banking information. For subsequent payments, you can simply select that account for payment. Payments made on Saturday or Sunday will not be applied to your account until the next business day. If you have trouble logging on, please contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 9 a.m. to 6 p.m. Eastern Time. Where can I get answers to my mortgage questions related to the COVID-19 pandemic? Get answers in our COVID-19 Frequently Asked Questions page Need help understanding your Monthly Billing Statement? Check out our video on Understanding your Mortgage Statement How do I set up my online account for the first time? To create a new account select Register Now from the Login page. You will need your ten-digit loan number to set up your account the first time, which can be located on your monthly mortgage statement or Welcome Letter. If you have trouble logging on, please contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 9 a.m. to 6 p.m. Eastern Time. Contact Us 855-690-5900 Contact our Customer Care team Experiencing financial difficulties? We’re here to help you. Account Log In New Customers Pay My Mortgage Register My Account COVID 19 Information About Us Who We Are In the Community Careers Loan Types Conventional Loans FHA Loans VA Loans USDA Loans Divisions Correspondent Lending Wholesale Services Roundpoint Traditional Retail 951 Yamato Road, Boca Raton, FL 33431 United States | Lender NMLS ID: 2767. NMLS Consumer Access. Equal Housing Opportunity. Legal Disclosures | Privacy Policy | California Privacy Notice | Terms and Conditions | State Licensing | © Freedom Mortgage Corporation.