Help & FAQs Store finder Contact Us Login Joint Administration Appointment COVID-19 Customer Information Payment Login Home Cookies Notice Cookies Notice Cookies Notice Visitors to our website We use technology to collect anonymous information about the use of our website. We do this in order to provide you with the best possible online service. This technology is called cookies, which we store on your device. You can visit our website without telling us who you are or revealing any information about yourself. However, if you give us any personal information about yourself or others we promise to treat it securely, fairly and lawfully. We are committed to protecting your privacy. We will not use any information gathered through cookies on this site to identify you as an individual. If you do provide us with any personal information through our website, we will be up front about how this will be used. We will make it clear when we collect your personal information and will explain what we intend to do with it. What is a cookie? A cookie is a small piece of information which is sent to your browser, and it stays on your computer or mobile device when you visit our website. Cookies do not damage your device, they are merely used to ‘remember’ you when you visit again. Cookies alone cannot be used to identify you. A cookie will transport information about how you use our website to us. The cookie itself does not keep any of the data it collects. Why do we want to use Cookies? We use cookies to: - make our website work - improve the efficiency of our website - help us to arrange content to match your preferred interests more quickly - learn from our website visitors and give the best customer experience we possibly can - track the effectiveness of our online marketing activity - collect statistical information to assist us and our partners to learn how customers use our and their products Some benefits to you: - security - the ability to view pages that are more relevant to you - you are not asked repeatedly the same questions; for example to complete a survey - you are presented with advertising that is relevant to what you are looking for at the time Some drawbacks: - some cookies are stored on your browser for a certain length of time - in some cases you may be presented with advertising that is relevant to whatever you are looking for at the time, which can be viewed as limiting your choice - some cookies may be used to track your viewing behaviour when you visit our website What type of cookie do we use? The following table lists the types of cookies that we use on our site. Category Description Cookies we use Strictly necessary These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. 'Session ID' cookie to maintain a user's session and allow data to be passed between different online forms, this cookie exists only for the duration of the user's session Performance cookies These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works or the effectiveness of a marketing campaign. Analytics cookies are used for website analysis and a testing platform to monitor and optimise the website. Cookies capture anonymous data about a user's journey, demographics and interests, this data is aggregated to analyse trends. These cookies last longer than the user's session so that we can understand whether a user is a first time, or a returning visitor, their social demographics and interests. Ad tracking cookies measure the effectiveness of our online marketing campaigns. Affiliate tracking cookies measure the effectiveness of our affiliate network's marketing campaigns. Functionality cookies These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Social Media cookies allow our customers the facility to link content on the website with a user's chosen social media platform. In order for this facility to operate we use these platform's cookies, which exist only for the duration of a user's session. Targeting cookies or advertising cookies These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Our partner (MyThings) uses cookies of this type to provide you with personalised adverts when you visit other selected websites. What do cookies mean for you? It is up to you whether you let websites to place cookies on your browser or not. There are many benefits for allowing these, however there are some drawbacks. Above we described to you what we use the cookies for. Below we give you some of what we believe will be the benefits to you however, you need to make the decision whether you allow cookies to be stored on your device or not. We also tell you below how to refuse cookies being stored on your device. Browser Where to find information about controlling cookies Internet explorer http://support.microsoft.com/kb/278835 Chrome https://support.google.com/chrome/answer/95647?hl=en-GB&ref_topic=14666 Firefox https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History Safari http://support.apple.com/kb/PH5042 Opera http://www.opera.com/browser/tutorials/security/privacy/ How to refuse use of cookies If you decide to not allow the use of cookies, you can do that by changing your internet browser settings to disable the use of cookies. Please note if you refuse the cookies you may experience slower running times and you may not be able to access all of our website content. Other resources that provide further information on cookies which may be of help: - http://www.aboutcookies.org - http://www.allaboutcookies.org - http://youronlinechoices.com/uk Caversham Finance Ltd, trading as BrightHouse is not responsible for the content of external websites. Help & FAQs Privacy Terms & Conditions Cookies notice Complaints Procedure Sitemap Authorisation Form - Account Holder Authorisation Form - Third Party © 2021 Copyright BrightHouse. All rights reserved Chris Laverty, Trevor O’Sullivan and Helen Dale of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Finance Limited on 30 March 2020. Caversham Finance Limited (in Administration) (‘CFL’) operates a business trading as BrightHouse providing rent-to-own and cash lending services. Registered in England and Wales. Registered Number: 00785922. Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB. Authorised and regulated by the Financial Conduct Authority under registration number 695094. The affairs, business and property of CFL are being managed by Chris Laverty, Trevor O’Sullivan and Helen Dale, appointed as Joint Administrators on 30 March 2020. The Joint Administrators act as agents of CFL and without personal liability. Chris Laverty, Trevor O’Sullivan and Helen Dale are authorised by the IPA to act as insolvency practitioners. Chris Laverty, Andrew Charters and Sarah O’Toole of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Trading Limited on 30 March 2020. Caversham Trading Limited (in Administration) (‘CTL’) operates a logistics and engineering business supporting servicing, warranty and insurance claims of BrightHouse rent-to-own customers in the UK. Registered in England and Wales. Registered Number: 05396147. Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB. The affairs, business and property of CTL are being managed by Chris Laverty, Andrew Charters and Sarah O’Toole, appointed as Joint Administrators on 30 March 2020. The Joint Administrators act as agents of CTL and without personal liability. Chris Laverty, Andrew Charters and Sarah O’Toole are authorised by the IPA to act as insolvency practitioners. The insurance is provided by Caversham Insurance Limited. Caversham Insurance Limited is authorised by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. Caversham Insurance Limited's firm reference number is 843992. We operate in the UK through our insurance intermediary, Caversham Finance Limited (in Administration) (trading as BrightHouse). Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB. You can check Caversham Insurance Limited and Caversham Finance Limited's registration on the FCA’s Financial Services Register by visiting https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.