Still can't find the answer? Please reach out to our Points.com experts through email. We do our best to respond to email inquiries within 3 business days, although this can vary when we're experiencing higher than normal volume. Search Field MOST POPULAR QUESTIONS & ANSWERS ★ What browsers does the Points Loyalty Wallet (Points.com) support? ★ I no longer need/want the points or miles I purchased. How do I get a refund? ★ My credit card was charged, but I never received my points/miles. ★ How do I update my email address? I have not received my Hilton Honors Rewards from a Lyft Ride that I took I Redeemed my AAdvantage miles for a Gift Card, but I have not Received it See all 11 articles WHERE DO I START? What is Points.com and the Points Loyalty Wallet? Can I have more than one Points.com account? Why am I getting an unknown error or unexpected error when trying to register my program? Is the Points Loyalty Wallet free? How do I register a reward program in my Points Loyalty Wallet? I can’t remember my loyalty program account number. What should I do? See all 13 articles EXCHANGING POINTS/MILES Why can't I exchange my Kickback Points on the Points Loyalty Wallet? Why am I getting a message that I've exceeded my limit when redeeming or exchanging from my Icelandair account? Why can't I Exchange with my program? What is an Exchange? How do I Exchange points or miles between my loyalty programs? How do I find out the Exchange rules for my program(s)? See all 10 articles REDEEMING FOR GIFT CARDS The Gift Card I received has no balance Why can't I redeem my points/miles for an Amazon gift card? Can my gift certificate be mailed to a hotel? What are the Terms and Conditions of each Retailer? Why am I getting a message that I've exceeded my limit when redeeming/exchanging from my Icelandair account? How do I Redeem points or miles for a gift card? See all 12 articles GENERAL QUESTIONS What is Two Factor Authentication ? Will balance tracking for the programs removed from my wallet be returning? Which programs were removed from balance tracking? Why can’t I see my balance for certain programs anymore? I would like to opt out receiving emails from Points I'm being re-directed back to the Points Loyalty Wallet (Points.com) home page. What can I do? See all 14 articles UPDATING YOUR INFORMATION How do I update my name (or username, or address) on my Points Loyalty Wallet account? How do I create or update my security question? How do I change my loyalty program account number? Why can’t I update my loyalty program account numbers? Why is my balance showing incorrectly? How do I change my password? See all 7 articles Need Help? We've worked hard to make the FAQs as helpful as possible. Please try to find an answer in the forums before reaching out to our Customer Support team. Still can't find the answer? Please reach out to our Points.com experts through email. * Send us an email Hours of Operation Monday to Friday 9:00a - 5:00p ET * Closed on Canadian Statutory Holidays Email Response Time We do our best to respond to email inquiries within 3 business days, although this can vary when we're experiencing higher than normal volume.