Services Insights Industries Careers About Locations Contact Leadership Chris Reinking CO-FOUNDER & MANAGING PARTNER Chris is known for solving complex business problems using a creative and analytical approach for breaking down issues and developing innovative business solutions. He specializes in Customer Strategy, Customer Experience, and CRM delivery. Additionally, he is considered a market leader in driving Operational Excellence through Process Optimization, defining and teaching organizations how to properly do Business Analysis, and helping clients deliver the highest quality through a focus on Quality Management and Demand Management. Chris is heavily involved in the community through numerous organizations. He is involved with Conscious Capitalism and was recently the Chairman of the Board for TAG ED. Chris holds a Bachelor of Arts in History with a minor in Economics from Davidson College. His liberal arts education provided him with the background needed to apply a holistic approach to solving the most difficult business problems. He is also a graduate of the Stagen Leadership Academy. Brian Betkowski CO-FOUNDER & MANAGING PARTNER Brian is well-known for applying creativity and innovation in a practical, problem-solving context. He seamlessly blends art and science to create game-changing business and IT solutions. He created Jabian’s industry-leading methodologies for Business & Process Analysis and the Value & Integration Management Office™ for Mergers & Acquisitions. He regularly leads Business Strategy efforts focused on high growth, innovation, and complex analytical modeling. Brian also pioneered Jabian’s Office of the CIO offering which includes standardized process for IT Strategy, Planning, and Governance. Brian is involved in many charitable organizations, especially Children’s Healthcare of Atlanta, where he serves on the Foundation Board of Trustees. Brian holds a degree from the Georgia Institute of Technology in Mechanical Engineering. Nigel Zelcer CO-FOUNDER & MANAGING PARTNER Nigel is recognized for his passion in supporting organizations through their journey of large scale transformation. His complex planning and delivery experiences enable both Business and IT organizations to successfully transform. In 2006, he left his position at a Big 4 Consulting Firm to start Jabian with his partners. Since then, he has overseen Jabian’s growth, client relationships, and employee growth and development. Nigel has held numerous leadership positions within the Atlanta community including sitting on the Board of Directors for the Technology Association of Georgia (TAG). He is also an active participant with Susan G. Komen, Golfers Against Cancer, and the Winship Cancer Institute. He earned a Bachelor of Science in Information and Decision Systems and a Bachelor of Science in Industrial Management from Carnegie Mellon University. His educational degrees were the result of his passion of cognitive psychology and the interactions of human and technology. Dan Gordon OFFICE EXECUTIVE DIRECTOR - ATLANTA Dan focuses on complex strategy, operations, and external affairs initiatives. He has an extensive background in crisis management, having served as the Chief Operating Officer for the City of Atlanta. Prior to joining Jabian, Dan served as the Chief of Staff to the President at Emory University, and earlier in his career, he built a start-up with Arthur Blank, which was later sold to a public company. He is highly active in the community, including recent positions such as Board Chair of Leadership Atlanta, Trustee of Outstanding Atlanta, Inaugural Chair of ELC for Children’s Healthcare of Atlanta, and Host Committee Board Member for Super Bowl LIII. He holds two degrees from Emory University – a B.A. in International Studies and an M.B.A in Finance and Real Estate. He also studied at Harvard University and The London School of Economics. Dan is the recipient of The Phoenix Award, the highest civilian honor extended by the Mayor of Atlanta, and enjoys mentoring youth-at-risk, developing talent, and public speaking. He is married to his college sweetheart and is the proud father of twin daughters. Sean Woolley OFFICE EXECUTIVE DIRECTOR – DALLAS Sean has more than 25 years of combined industry and consulting experience with a focus on operational strategy development and delivering results for clients. His key areas of expertise include strategy design, strategic planning, operational transformation, quality systems improvement, IT systems strategy and implementation, product development, and product management. Sean leads Jabian’s Dallas / Fort Worth market and is accountable for all aspects of business development, business operations, and client delivery and serves on the Advisory Board for The Salvation Army in Dallas, TX. He holds a Bachelor of Science in Biochemistry from the University of California, Davis where he graduated with the highest honors, and an MBA from Cornell University with a concentration in managerial finance. Courtney Ramey OFFICE EXECUTIVE DIRECTOR – CHARLOTTE Courtney leads the office strategy, client delivery, and business development for Jabian’s Charlotte office. She brings passion for helping clients exceed their corporate objectives through the efficient and innovative application of strategy, technology, and process. She specializes in developing and implementing growth, optimization, and service management strategies and has led teams through multi-year, multi-million dollar programs involving complex technology and business change. Courtney is active in the Charlotte community and currently serves on the boards of the Charlotte-Mecklenburg Schools Foundation and Apparo. She holds a BS in Mathematical Sciences and Computer Science from the University of North Carolina. Dan Hickey OFFICE EXECUTIVE DIRECTOR - CHICAGO Dan is known for his leadership in supporting clients through their most critical business transformations and M&A activity. He has over 15 years of professional experience in building visions and business cases for transformation and in executing initiatives to optimize an organization’s people, processes, and technology. His expertise ranges from transforming service delivery models through shared services or business process outsourcing, to enabling day-one readiness for divestitures, to integrating acquisitions, and to optimizing processes through redesign and technology enablement. Dan is responsible for leading client service delivery in Jabian’s Chicago office, as well as all aspects of local business development and office operations. He holds a Bachelor’s degree in Finance from Colorado State University and an MBA from the University of Notre Dame. He is actively involved in the community through a variety of civic and charitable organizations. Mitchell Kinkaid EXECUTIVE DIRECTOR - ATLANTA Mitchell joined Jabian in 2008 and has since developed deep and varied experiences across both the business & IT landscapes within various industries (Automotive, Telecommunications, Hospitality, Financial Services, and Industrial Manufacturing & Service). He has a history of delivering practical and efficient solutions to his clients that build long term and sustainable organizational capabilities. His passion lies in helping organizations grow product offerings (Product Strategy) and revenue via acquisitions (M&A), driving a company’s most challenging initiatives to ensure customer satisfaction/retention (Program Management & Process Optimization), and supporting the C-suite to make confident investments in technology based on data (Technology Optimization/Execution). Mitchell’s community investments focus on bridging the educational divide in underserved communities, enabling improved and equitable regional/global health outcomes, and various childhood illness research/support organizations. These strategic and tactical volunteering opportunities have allowed him to do what he loves most, developing and investing in others. Prior to Jabian, Mitchell worked for Accenture and graduated from Texas A&M with an MBA and Florida State University with a Business Management degree. Dan Noyd EXECUTIVE DIRECTOR - ATLANTA Over his 15+ years of consulting experience Dan has built a diverse background from working in the telecom, fintech, healthcare, and hospitality industries. He has breadth leading projects across a variety of Jabian’s service offerings including Business Strategy, Operational Excellence, Technology Optimization, and Technology Execution. Outside of the Jabian he serves on the Advisory Council for Our Lady of the Assumption Catholic School and is part of TAG FinTech. Dan holds a Bachelor of Science in Civil Engineering from Northwestern University. Kristine Jordan EXECUTIVE DIRECTOR - ATLANTA Throughout her consulting career, Kristine has focused on developing practical solutions to deliver value to her clients across telecommunications, hospitality, and non-profit industries. She has led many projects spanning complex delivery, transformational changes, business analysis, organizational structure, processes, and ways of working. Kristine has served the Atlanta community through skills-based volunteering via TechBridge, Tommy Nobis Center, Habitat for Humanity, and more. In 2018, she was recognized by Consulting Magazine at one of the Top 25 Consultants in the Nation and by Georgia Tech’s Women’s Basketball team as one of the “GT Women Out Front”. In recent years she has also led the Women’s Affinity Group at Jabian where she led efforts to develop the Jabian Journal article, “Not Your Mother’s Boardroom”. She graduated from Texas A&M University with a degree in Industrial Engineering and a minor in Business Administration. Chad McCloud EXECUTIVE DIRECTOR - ATLANTA Chad is a seasoned executive leader who partners with clients to define customer and market needs. He builds and executes world-class customer-oriented growth strategies and solutions that exceed expectations. He is skilled at building internal capabilities and talents inside companies that drive new business beyond traditional markets. Chad is also adept at developing actionable roadmaps and business cases that deliver measurable ROI and is known for rallying the diverse efforts of cross-functional teams behind a common goal and achieving real results. He holds a Bachelor or Science from the University of Michigan and an MBA in Marketing and Finance from Indiana University Kelley School of Business. Michael Lan EXECUTIVE DIRECTOR - ATLANTA Michael focuses on business transformations and is recognized for his expertise in leading change initiatives for mid-market and Fortune 500 companies. He is passionate about working with his clients to create practical strategic plans to focus their organization’s future direction and key initiatives and the governance model to manage changing priorities. Michael is the recipient of the 2014 Rising Stars of the Profession award from Consulting Magazine for his leadership in Jabian’s business strategy focus group and leading the development of Georgia’s first science and technology strategic plan. Michael serves on the board of directors for Association of Strategic Planning (ASP) and Georgia Tech Business Network (GTBN). He holds a Bachelor of Science in Biomedical Engineering from Georgia Institute of Technology where he is a regular speaker on consulting for their business school. Adam Herndon EXECUTIVE DIRECTOR - ATLANTA Adam is an experienced executive with a demonstrated history of delivering results and building a trusted advisor relationship throughout his career in the management consulting industry. Adam has continuously added value by delivering practical solutions and acting as a mentor to his clients and colleagues. He focuses on helping his clients create strategic plans and then operationalize and execute those plans throughout their organization. Within Jabian, Adam leads the Agile practice offering and Automotive Industry Insights, and has written several times for The Jabian Journal where his thought leadership has been published several times. He serves as an Intersect mentor for at-risk children in Atlanta, volunteers his time with The Giving Kitchen, sits on the TAG TransTech board of directors and is an active member of his church. Adam holds a Bachelor of Business Administration degree from the University of Georgia. He is a native Atlantan where he and his wife raise their three boys. Ed Haines SENIOR STRATEGIC ADVISOR Ed joined Jabian in 2019 as a Senior Strategic Advisor who is responsible for product development and go-to market strategies. He is an experienced executive and operational leader who specializes in complex global programs, digital transformation, and IT delivery and service. He has led a number of global network transformation projects for multinationals, operational cost savings and process improvement initiatives, customer experience improvements, ERP transformations, and software design. Ed previously worked at British Telecom’s Global Services division where he spent 15 years as an executive responsible for delivery, service, and operations for global network outsourcing contracts leading project management, service, operations, and customer success teams in the US and Europe. Prior to BT he spent 8 years as VP of IT and Operations for Yale Lock. Ed graduated from Nottingham Trent University, UK with an honors degree in Mechanical Engineering including study and work abroad programs in Budapest, Hungary and Karlsruhe and Munich, Germany. Ed is a long time resident of Atlanta, GA after moving to the US in 1992. Fred Jewell SENIOR STRATEGIC ADVISOR Fred focuses his work on the ‘people’ side of business, working with leaders to drive better engagement and better results. As an expert in strategic planning, transformation, culture, communication, change management, and organization design, Fred works side-by-side with his clients to build strong cultures and efficient operations driven by fulfilled and motivated leaders and team members. Fred is an executive coach, speaker, and author of the book We Can’t Do It Alone: Building Influence with Simple Strategies. He is also a regular contributor to The Jabian Journal, where he has written extensively on engagement, culture, and leadership. Fred chairs the Strategic Planning Committee of the Sandy Springs Perimeter Chamber of Commerce. For fun, he plays keyboard in his band, Old School, and is an avid golfer. He holds a Bachelor of Science in General Engineering – Human Factors and a Master’s of Science in General Engineering – Engineering Psychology from the University of Illinois at Urbana-Champaign. Greg Giesecke EXECUTIVE DIRECTOR - DALLAS Greg has spent his career helping companies rethink their core operations by developing comprehensive strategic plans and executing complex transformations. The efforts are consistently delivered with an intimate understanding of the goals, concerns, and unique characteristics of each organization he partners with. It is this partnership mentality that has led him to build a broad set of skills including strategy development, strategic planning, program management, and business analysis. Outside of the office, Greg is passionate about providing educational and leadership opportunities to all members of his community. He is currently an active member of the Prison Entrepreneurship Program which helps incarcerated people, felons, and disenfranchised members of the community find and prepare for jobs. Greg holds a Bachelor of Science in Industrial Engineering from the University of Arkansas and an MBA from Duke University’s Fuqua School of Business. Will Funderburg EXECUTIVE DIRECTOR - CHARLOTTE Will Funderburg is an Executive Director who has been with Jabian’s Charlotte, North Carolina office since 2013. He is an experienced business and technology strategist, business process analyst, and portfolio development specialist. He has led several efforts to assess and stand up enterprise capabilities at mid-market, Fortune 500, high growth companies including: Business Process Analysis, Business Relationship Management, Demand / Capacity Management, and Enterprise Program Management. In addition to client work, Will has led several pro-bono consulting engagements for community organizations in Charlotte and in 2015 won Consulting Magazine’s Community Investment Award for his work with the Girls Scouts Hornets’ Nest Council on their Technology Strategy. He has authored numerous Jabian Journal articles on Strategic Planning, Portfolio Development, and Business Process Analysis. Will previously worked at Capgemini in the Communications, Media, and Entertainment group and graduated from Davidson College in Davidson, NC with a degree in Economics. For fun, Will enjoys running and reading. Bill Jagrowski CHIEF OPERATING OFFICER In his role as Jabian’s COO, Bill’s main areas of focus include oversight of Jabian’s knowledge management and service offerings, contract and legal review, internal communications and governance, and facilities management. In addition to his current role, Bill has almost 30 years of management consulting experience. His expertise includes outsourcing and global organization management, process engineering and continuous improvement, program and project management, people development and coaching, and organization transformation. Bill serves on the board of the Catholic Charities Leadership Class in Atlanta. He holds a Bachelor of Business Administration from the University of Michigan Ross School of Business. Rob Amberg CHIEF MARKETING OFFICER As Jabian’s Chief Marketing Officer, Rob’s focus is on building and maintaining the Jabian brand, supporting internal communications and business development, and leading brand marketing initiatives for Jabian clients. Prior to joining Jabian, Rob spent 15 years in marketing and public relations working with Fortune 500 clients on brand management, public relations, corporate communications, advertising, marketing, and crisis communications. Rob began his career at Accenture as a management consultant specializing in customer experience and sales management. Rob has served on the boards of Junior Achievement and KidSmart and is actively involved in the Technology Association of Georgia. He holds a Bachelor of Science in Marketing from Missouri State University. Elise Giannasi DIRECTOR OF HUMAN RESOURCES As Director of Human Resources, who is known for strategic insights and tactical focus on results, Elise is dedicated to developing and leading Jabian’s people strategy and operations across all dimensions of an employee’s experience at the firm. Prior to joining Jabian, Elise had extensive experience across all dimensions of HR including Strategy Development and Implementation, Performance Management, Compensation and Career Modeling, Staffing, Communications, Change Management, and Employee Engagement. She is most passionate about Diversity & Inclusion, Culture, Coaching, and Professional Development. Outside of the office, Elise is active in multiple local women’s groups dedicated to advancing and developing female leaders. She holds a Bachelor of Arts in American Studies from Barnard College of Columbia University. Ashley Vonderahe DIRECTOR OF TALENT ACQUISITION As Director of Talent Acquisition, Ashley’s focus is on developing Jabian’s Talent Acquisition strategy to consistently identify top talent for the firm. Prior to joining Jabian, Ashley spent 10 years with Accenture working in the consulting organization and eventually leading campus recruiting in the Atlanta and Florida markets. Ashley serves in several leadership positions at Whitefield Academy, supports Campus Crusade, and is actively involved in her church. She holds a Bachelors of Science in Business Administration from the University of Tennessee. SERVICES INSIGHTS COMMUNITY CAREERS ABOUT LOCATIONS CONTACT © 2021 Jabian Consulting. All rights reserved. Privacy Terms and Conditions