Open main menu Open login menu Agent Center Assurity's COVID-19 Response We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, we’re committed to making sure you have the protection and support you need. The information found here provides guidance relative to the COVID-19 situation as it currently exists. Updates will be made as conditions warrant. Assurity has a team of subject matter experts monitoring and responding to the coronavirus situation as it develops. Assurity remains committed to providing superior service to our customers and is committed to preventing any interruption in our business processes. Assurity has the vast majority of our associates now working from home, with social distancing practiced for our associates needed on site. All associate business-related travel is prohibited, in favor of technology-enabled meetings. We appreciate your understanding and patience as our associates acclimate to completely remote work. For questions regarding your insurance policy or to file a claim, we encourage you to access your account from home 24/7 using our online portal, MyAssurity.com, or give us a call for policy information, payment/billing information, claims and more at 800-869-0355. For Policyowners Q: Will Assurity be extending the normal premium payment grace period? Q: What if I am unable to pay my past due premiums in one lump sum once the premium grace period expires? Q: My Assurity coverage was purchased through my employer with premiums paid through payroll deduction. If I am terminated or furloughed, what are my options to continue coverage? Q: Does my Assurity policy provide benefits for COVID-19? For Employers Employers across the country are facing unprecedented challenges, and Assurity is here to help navigate these difficult times. Here are answers to some of the most frequently asked questions regarding Assurity voluntary benefits amid this crisis. Q: Who at Assurity is best able to answer my questions in regard to billing and payment options? Q: Will the normal premium grace period be extended? Q: Do employees subject to furlough (temporary layoff) whose employment has not been terminated remain eligible under their Assurity coverage while furloughed? Q: Can employees subject to furlough (temporary layoff) whose employment has not been terminated be kept on the employer billing? Q: How can premiums be paid for employees subject to furlough (temporary layoff) who remain employed? Q: What options do terminated employees have to continue coverage? Q: Can employees who have not been terminated but are subject to furlough (temporary layoff) drop voluntary coverage while furloughed or laid off and reinstate once they return to work? Q: Will time served under pre-existing condition periods or waiting periods be credited to covered employees subject to furlough or temporary layoff who drop coverage and later reinstate once they return to work? Q: What if an employer wishes to terminate voluntary coverage entirely? Q: Do Assurity policies provide benefits for COVID-19? About Us About Us Our Products Life Insurance Talk to Us Contact Us Customer Center Agent Center Join our team © 2021 Assurity Group, Inc Privacy & Consumer Notices | Accessibility Statement