Home About Products Support Contact Rugged Mobile Computing Solutions from SLS Healthcare Mobile Computers from SLS Our existing customers receive Premier SUPPORT Services. Call your Straight-Line representative for username and password access. You can count on us due to our close work with internal resources and manufacturers. Our partners can access our Admin site by contacting us. Your data needs come first at Straight-Line Solutions. You can be assured that your business is going to get solutions that work. If you are unsatisfied, for any reason, Straight-Line will work hard to resolve the matter as quickly as possible. You can call us anytime, anywhere – we even give you our mobile numbers so that you get the support that you need, when you need it. Some AIDC businesses require customers to purchase a support agreement just to answer thier calls within 4 business hours. Straight-Line isn’t just a name: it’s our policy. Using our contact information you will get an answer to your data collection problems within a few minutes. Using your warranty, repair, or RMA guarantees below assures you that you will get the best service and support the AIDC industry offers. A Return Materials Authorization (RMA) number is required for all returns. An RMA number is valid for 30 days. The RMA number must be visible on all returns. Straight-Line does not accept returns of Print heads, Bar Code Media, Software or Symbol Service Contracts. DOA Misships must be claimed within 5 days of Straight-Line invoice date. Product will be returned to the customer under the following circumstances: If a product is returned missing any components sent with the original order. If the condition of the returned product is in any way misrepresented. If the received product is damaged in any way. If there is not a valid and visible RMA number. If a product returned on a DOA is tested as full functioning product. If product is received over 30 days after the date the RMA number is issued If a product is not returned in the original packaging and/or box. The customer is ultimately responsible for the condition of the returned items. These policies should be communicated to their end-user customers. The customer is responsible for cost incurred by Straight-Line due to misrepresentation of the condition of product. The customer is responsible for freight when returning products. Product that is discontinued/obsolete from the supplier does not qualify for a return. NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels. ie. Written RMA numbers. All products must be double boxed. Original manufacturer’s packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the Customer received them. Customers have 5 days from date of invoice to request a non-DOA return. The RMA # issued is valid for 30 days from issue date. There will be a 35% restocking fee on returns resulting from customer error. Non-DOA configured product may not be returned. For customers on credit terms, credit will be applied to your account when the product is received by Straight-Line. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by Straight-Line. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by Straight-Line. Customer is responsible for freight costs when returning product. Refer to Manufacturer’s Warranties and Returns Policies. If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the customer. Products that show signs of use are not returnable to Straight-Line as DOA. For customers on credit terms, credit will be applied to your account when the product is received by Straight-Line. Replacement product will be sent in advance, freight free via UPS Ground. For customers on C.O.D. or Credit Card status, replacement product will be sent upon reciept of product by Straight-Line. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when Straight-Line receives the returned product. Contact Form | Call: 916-681-6805 | email: info@4sls.com Alan Maestas Director of Sales 10380 Equine Drive Sacramento, California 95829 USA Office: (916) 681-6805 Mobile: (916) 505-7635 Email: alan@4sls.com © 2010 Straight-Line Solutions. All Rights Reserved.