News Coronavirus Contact us Search About us Our care Care homes Families Professionals Careers Breadcrumb Home Privacy and cookie policy Privacy and cookie policy This Privacy Notice covers all companies within the Exemplar Health Care Group. Details of those companies can be obtained by contacting the Company Secretary of Exemplar Health Care at the address provided at the end of this Notice. Exemplar Health Care generates records from our contact with you, including records that may contain personal information which is subject to UK Data Protection Act 2018. To explain our approach to data protection, our privacy notice covers the following areas. How we collect personal information We collect information in a variety of ways including using our website (see Information we collect via this website and Cookies); on various forms, service agreements, and contracts; through our ongoing contact with you; in some cases we collect CCTV images and some telephone calls may be recorded. When you apply to become an Exemplar Health Care employee, we request and hold on file any references necessary to assess the application and also any information provided by you. When we receive a request regarding a potential service user we request and hold on file any information necessary to assess the request including as appropriate (but not limited to) information from other service providers, the Police, the NHS, support workers, social workers, and mental health workers. If a service user or funder provide us with personal information relating to members of a service user’s family or their associates we will assume that they do so with their knowledge and their consent to the collection and processing of the information. Where a service user does not have capacity, information provided by family or associates will be treated in the same way as if they were the service user. It is important that you notify us of any changes to your personal information. Who the personal information relates to We collect personal information about: Service users This includes current, former and potential service users (and potentially family or associates), who live in our properties or access our support and other services, and could also include their family and people associated with them. Colleagues This includes current, former and potential colleagues, as well as Board and Committee members, apprentices and volunteers. Anyone who makes a complaint or enquiry and visitors to our website and offices. What information is collected and retained Job applicants and our current and former employees When you apply to become an Exemplar Health Care employee, we request and hold on file any references, personal contact details, previous employment details, and criminal convictions, and any other information provided by you in order to process and consider your application. Personal information about unsuccessful candidates will be held for six months after the recruitment exercise has been completed, and it will then be destroyed. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with Exemplar Health Care, we will compile a file relating to their employment. The information contained in this file will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Exemplar Health Care has ended, we will retain the file in accordance with the requirements of our retention schedule and then destroy it. Your employment file will include the following information. Personal contact details such as name, title, address, telephone numbers and personal email addresses and emergency contact details Date of birth Gender Marital status and dependants Referee details, next of kin, beneficiaries, details of family members and emergency contacts National insurance number and other tax or governmental identifiers Bank accounts, payroll and tax status Salary, insurance, annual leave, pension, benefit entitlement and expenses Start date and leaving date Location of employment or workplace Attendance history Driving licence (including copies where we are required to hold such information for identification or insurance purposes where you are to use our vehicles) and vehicle details Identification documents Recruitment (including copies of right to work documentation, DBS referrals and checks, past employment history, references and other information included in your application) Employment records and notes (including job titles, work history, working hours, training records, professional membership, maternity, paternity and compassionate leave and details of any home-working assessments for health and safety purposes) and education and professional records/qualifications Performance including that generated through our appraisal systems Disciplinary and grievance information Movements through CCTV footage and other information obtained through electronic means such as our electronic signing in app Service users Information we hold about you if you are a service user includes the following. Your name Your date of birth What we do to care for you Your medical history including information from other service providers, the Police, the NHS, support workers, social workers, and mental health workers Information regarding your next of kin, family members and associates if provided by you or the funder of your care Your care funding How we use our records We will collect, process, share and securely store personal information in compliance with Data Protection legislation. All information will be retained in accordance with the requirements of our Records Management Policy. We keep these records to allow us to: allocate accommodation manage our provision of care process payment and service charges offer help with debts and benefits provide support services which help service users achieve their goals prevent and detect crime and resolve disputes promote safety and the quiet enjoyment of our facilities engage with service users and make improvements to the care we provide promote equal opportunities and fair treatment for all colleagues and service users provide employment and training advice and opportunities manage employment and colleague development work with partners to deliver mutual success provide information services you request from us. Sensitive personal information Under Data Protection legislation, certain personal information is classified as “sensitive”. Sensitive data is information relating to physical or mental health, sex life, religious or philosophical beliefs, political opinions, membership of a Trade Union, allegations of criminal offences and criminal convictions and offences. We minimise our holding and use of sensitive categories of personal information but, given the services we provide, there are times when we use it, for example when providing accommodation for disabled persons or those with problems around substance abuse, or when helping someone to access care services. When we collect specific sensitive data we will notify you of how we will use it, including who it may be shared with. Complaints or enquiries We try to meet the highest standards in all areas of our business. We take any complaints we receive about this very seriously. We welcome any suggestions for improving our procedures. If you do make a complaint or enquiry we may collect and store personal information in relation to this matter, we will keep it secure and use it only for the purpose it was collected. When the matter is resolved or completed, we will retain the details in accordance with our retention schedule and then destroy them. Information we collect via our website We collect and store personal information via our website for a number of reasons (see above) including to help us provide better services and products to existing and potential service users. The information we collect fits into two categories: personal information entered into online forms by visitors to this website anonymous statistical information collected by cookies. If you request a brochure, call back or information from us via an email, online form or register your interest in a service, we will use your information to fulfil that request. We may also ask if you would like to receive regular marketing emails. You can choose to opt out at this point and you will be given the opportunity to opt out every time we contact you. Use of cookies via our website Exemplar Health Care is committed to preserving the privacy of all visitors to www.exemplarhc.com. All data is collected and processed in accordance with the Data Protection Act. Data submitted through the online forms will be incorporated into the Exemplar Health Care database and used for future marketing purposes, and will not be passed to any third party. The Exemplar Health Care website uses cookies to improve its functionality and to monitor site performance. Information on the cookies used by this site can be found table below. Category: Necessary (7) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. COOKIE NAME PROVIDER TYPE EXPIRY __sharethis_cookie_test__ First found URL: https://www.exemplarhc.com/ Cookie purpose description: This cookie determines whether the browser accepts cookies. Initiator: Script tag, page source line number 72 Source: https://platform-api.sharethis.com/js/shareths.js#property=5d4458723387b20012d7630cproduct=inline-share-buttons Data is sent to: United Kingdom (adequate) Adequate country under GDPR (EU) exemplarhc.com HTTP Session apbct_cookies_test First found URL: https://www.exemplarhc.com/ Cookie purpose description: Used in order to detect spam and improve the website's security. Does not store visitor specific data Initiator: Webserver Source: https://platform-api.sharethis.com/js/shareths.js#property=5d4458723387b20012d7630cproduct=inline-share-buttons Data is sent to: Ireland (adequate) Adequate country under GDPR (EU) exemplarhc.com HTTP Session ct_fkp_timestamp First found URL: https://www.exemplarhc.com/ Cookie purpose description: Used in order to detect spam and improve the website's security. Does not store visitor specific data Initiator: Script tag, page source line number 1781 Source: https://www.exemplarhc.com/sites/default/files/js/js_6iqSTPNXDxgQoLL5FSJULL5gV9yKk39hCR1fuI3UBII.js Data is sent to: Ireland (adequate) Adequate country under GDPR (EU) exemplarhc.com HTTP Session ct_pointer_data First found URL: https://www.exemplarhc.com/ Cookie purpose description: Used in order to detect spam and improve the website's security. Does not store visitor specific data Initiator: Script tag, page source line number 1781 Source: https://www.exemplarhc.com/sites/default/files/js/js_6iqSTPNXDxgQoLL5FSJULL5gV9yKk39hCR1fuI3UBII.js Data is sent to: Ireland (adequate) Adequate country under GDPR (EU) exemplarhc.com HTTP Session rc::a First found URL: https://www.exemplarhc.com/ Cookie purpose description: This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Initiator: Script tag, page source line number 6 Source: https://www.google.com/recaptcha/api.js?hl=en Data is sent to: United States (not adequate) exemplarhc.com HTTP Persistent rc::c First found URL: https://www.exemplarhc.com/ Cookie purpose description: This cookie is used to distinguish between humans and bots. Initiator: Script tag, page source line number 6 Source: https://www.google.com/recaptcha/api.js?hl=en Data is sent to: United States (not adequate) exemplarhc.com HTTP Session Category: Statistics (7) Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. COOKIE NAME PROVIDER TYPE EXPIRY _clck First found URL: https://www.exemplarhc.com/ Cookie purpose description: Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Initiator: Script tag, page source line number 54 Source: https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) Blocked until accepted by user: No exemplarhc.com HTTP 1 year _clsk First found URL: https://www.exemplarhc.com/ Cookie purpose description: Stores data on the time spent on the website and its sub-pages, during the current session. Initiator: Script tag, page source line number 54 Source: https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) Blocked until accepted by user: No exemplarhc.com HTTP Session _ga First found URL: https://www.exemplarhc.com/ Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Initiator: Script tag, page source line number 54 Source: https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) Blocked until accepted by user: No exemplarhc.com HTTP 2 years _gat First found URL: https://www.exemplarhc.com/ Cookie purpose description: Used by Google Analytics to throttle request rate. Initiator: Script tag, page source line number 54 Source: https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) Blocked until accepted by user: No exemplarhc.com HTTP 1 day _gid First found URL: https://www.exemplarhc.com/ Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Initiator: Script tag, page source line number 54 Source: https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) Blocked until accepted by user: No exemplarhc.com HTTP 1 day apbct_timestamp First found URL: https://www.exemplarhc.com/ Cookie purpose description: Sets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website. Initiator: Webserver Source: https://www.exemplarhc.com/ Data is sent to: Ireland (adequate) Adequate country under GDPR (EU) Blocked until accepted by user: No exemplarhc.com HTTP Session CLID First found URL: https://www.exemplarhc.com/ Cookie purpose description: Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Initiator: Script tag, page source line number 54 Source: https://www.clarity.ms/tag/613uzgw76nvia https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: Netherlands (adequate) Adequate country under GDPR (EU) Blocked until accepted by user: No clarity.ms HTTP 1 year Category: Marketing (6) Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. COOKIE NAME PROVIDER TYPE EXPIRY ads/ga-audiences First found URL: https://www.exemplarhc.com/ Cookie purpose description: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Initiator: Script tag, page source line number 54 Source: https://www.google.ie/ads/ga-audiences?t=sraip=1_r=4slf_rd=1v=1_v=j88tid=UA-38446716-1cid=893590890.1617057255jid=445313698_u=YEBAAEAAAAAAAC~z=1180097248via https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) google.com Pixel Session ANONCHK First found URL: https://www.exemplarhc.com/ Cookie purpose description: Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. Initiator: Script tag, page source line number 54 Source: https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: Ireland (adequate) Adequate country under GDPR (EU) Blocked until accepted by user: No c.clarity.ms HTTP 1 day MUID First found URL: https://www.exemplarhc.com/ Cookie purpose description: Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. Initiator: Script tag, page source line number 54 Source: https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) Blocked until accepted by user: No clarity.ms HTTP 1 year SM First found URL: https://www.exemplarhc.com/ Cookie purpose description: Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. Initiator: Script tag, page source line number 54 Source: https://c.bing.com/c.gif?CtsSyncId=C61341B397A14830BFB1E92D27DC1DC4RedC=c.clarity.msMXFR=1D635C6EAE18647723CA4C67AA186A8Avia https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) Blocked until accepted by user: No c.clarity.ms HTTP 1 year SRM_B First found URL: https://www.exemplarhc.com/ Cookie purpose description: Tracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. Initiator: Script tag, page source line number 54 Source: https://c.bing.com/c.gif?CtsSyncId=C61341B397A14830BFB1E92D27DC1DC4RedC=c.clarity.msMXFR=1D635C6EAE18647723CA4C67AA186A8Avia https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: United States (not adequate) Blocked until accepted by user: No bing.com HTTP 1 year st_samesite First found URL: https://www.exemplarhc.com/ Cookie purpose description: Used by ShareThis to track visitor’s website navigation and preferences - This is used for internal statistics and marketing. Initiator: Script tag, page source line number 48 Source: https://c.sharethis.mgr.consensu.org/portal-v2.htmlvia https://platform-api.sharethis.com/js/sharethis.js#property=5d4458723387b20012d7630cproduct=inline-share-buttons Data is sent to: United Kingdom (adequate) Adequate country under GDPR (EU) Blocked until accepted by user: No consensu.org HTTP Session Category: Unclassified (3) Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. COOKIE NAME PROVIDER TYPE EXPIRY c.gif First found URL: https://www.exemplarhc.com/ Cookie purpose description: Unclassified. Initiator: Script tag, page source line number 54 Source: https://c.clarity.ms/c.gif?CtsSyncId=C61341B397A14830BFB1E92D27DC1DC4MUID=2F8DDF5E9CB56B12027CCF579D1E6AB9via https://www.googletagmanager.com/gtm.js?id=GTM-559K87X Data is sent to: Ireland (adequate) Adequate country under GDPR (EU) clarity.ms Pixel Session ct_check_js First found URL: https://www.exemplarhc.com/ Cookie purpose description: Unclassified. Initiator: Script tag, page source line number 1781 Source: https://www.exemplarhc.com/sites/default/files/js/js_6iqSTPNXDxgQoLL5FSJULL5gV9yKk39hCR1fuI3UBII.js Data is sent to: Ireland (adequate) Adequate country under GDPR (EU) Blocked until accepted by user: No exemplarhc.com HTTP Session ct_timezone First found URL: https://www.exemplarhc.com/ Cookie purpose description: Unclassified. Initiator: Script tag, page source line number 1781 Source: https://www.exemplarhc.com/sites/default/files/js/js_6iqSTPNXDxgQoLL5FSJULL5gV9yKk39hCR1fuI3UBII.js Data is sent to: Ireland (adequate) Adequate country under GDPR (EU) Blocked until accepted by user: No exemplarhc.com HTTP Session To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout. CCTV Some of our properties have CCTV in public areas to deter crime and anti-social behaviour and to promote public safety by helping to identify and prosecute criminal offenders. You can ask for a copy of any CCTV images taken of yourself by making a subject access request. See the 'Accessing your information' below. Sharing your information Your personal information will be kept secure and confidential. Usually we will not disclose personal data without consent,but we may share information between with third parties and other agencies we work with, including local authorities, social services and the NHS, when Exemplar Health Care believes it is in your or the public's interest to do so, or as required by law. Consent We may ask for your consent to store or process your personal information for specific purposes. This will be on an opt-in basis. Consent will not be assumed by default. However, we may store and process your personal data for specific purposes where we have a legitimate business interest to do so. Accessing your information Please contact us if you would like copies of some specific information from your files, and we will provide it as quickly as possible. If you require a substantial amount of your personal information, there is a formal process for this, under Data Protection legislation, known as a Subject Access Request (SAR). What you need to know about making a Subject Access Request: You can write to us or email us with your request, or download the Subject Access Request form for your convenience, which you can post or email back to us. Please write to: Legal Director Exemplar Health Care Ferham House Kimberworth Road Rotherham S61 1AJ Email: infosec@exemplarhc.com Tel: 01709 565 795 We may require proof of your identity and address – we will let you know this when we receive your request. There is more information on this on the Subject Access Request form (above). There is no charge for servicing a normal Subject Access Request under Data Protection legislation. However, there is provision in the legislation for Data Controllers to make a charge where a request involves disproportionate effort to recover and provide the information required. When we receive your valid request, with proof of identity and address if required, we will respond and provide your information within one calendar month at the latest. You can request to see any of the information that we may hold about you, including CCTV images, but the more specific you can be about what you require, the quicker we can respond to your request. If you are requesting CCTV footage of yourself, please specify the time, date and location of the footage, and supply a clear photograph so that we can find you on the footage. Please be aware that we may need to edit some information out, if it relates to other people, as we must protect the privacy rights of all individuals. If you have any queries about accessing your information please email infosec@exemplarhc.com or call on 01709 565 795. Security of information For further information on how we maintain the security of your information, please see our Data Protection and Informational Governance Policy. Changes to our privacy notice This privacy notice will be updated to reflect changes either to the way in which we operate or changes to the data protection legislation. To make sure that you keep up to date, we suggest that you revisit this notice from time to time. Links to other websites The notice is limited to this website only. If you follow a link to an external site, we recommend that you check the privacy notice of that site before giving any personal details. Contacting us We welcome any queries you may have regarding this Privacy Notice, or any information we hold about you. Please contact us at infosec@exemplarhc.com or on 01709 565 795. Menu Privacy and cookie policy Terms and conditions Company information Accessibility Modern slavery act Sitemap Quick links About us Find a care home Find a job Make a referral News Contact us Families © Exemplar Health Care 2021 Website by Fluid We use cookies on this site to enhance your user experience. 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