Your account Blog ON>DEMAND login Why Video Arts? Create account Contact us Catalogue Site NEWS WORKSHOPS CATALOGUE PLATFORMS LEARNING SOLUTIONS FAQs Home FAQs FAQs 1. Billing and shipping Q. Do you accept purchase orders? A. Yes, we do for license agreements. Q. How long do we have to pay a purchase order? A. Invoices need to be paid within 30 days of the order. Q. Do you accept credit cards? A. Yes, you can buy our corporate training videos online with VISA or MasterCard. Q. How are the DVDs shipped and how much does it cost? A. All products are shipped from the UK. Shipping costs $15 no matter how big your order is. 2. Video Arts training videos Q. What are the benefits of video training? A. “People learn nothing when they’re asleep and very little when they’re bored!” John Cleese. 59% of senior executives prefer to watch video instead of reading text (Forbes Insight) 85% of L&D professionals use video for learning. (Video Arts) 50% of smartphone users watch web video on their mobile device. (Google Blog) People are four times more like to look at video on a website than text and images (Cisco) Q. How can I access Video Arts training video content? A. Our training videos and courses are available in a number of formats. Video Arts ON>DEMAND: This platform lets learners stream training videos directly to their desktops, tablets or smartphones. it includes all the Video Arts famous training videos.. Everything you need to deliver engaging and memorable learning to all kinds of employees: from front-line customer service teams to those in leadership positions. Request a free trial. DVDs: Streaming video isn’t for everyone. If you don’t need training resources to be available in multiple locations and prefer the DVD format, then a DVD video library is for you, with all Video Arts titles available. Simply browse the training video catalogue and contact us, and we’ll help you build the perfect library. E-learning and mobile learning: Many of our famous videos are also available as e-learning and mobile learning (m-learning) courses. Q. What subject areas does Video Arts video training and e-learning cover? A. Our training videos cover all of the key ‘soft skills’ business training competencies with a library of over 270 video courses; from team work to time management, from creativity to coaching, and meetings to motivation! Our most popular video training resources cover behavioural skills relating to: Appraisals and performance review: help managers recognize and reward talent to get the best out of those they manage every day – not just in an annual performance review. Attitude and motivation training: organizational culture training… Change: communicating change, dealing with change, managing change… Communication skills: assertiveness, body language training, giving feedback, influence skills, internal communication training, listening skills, how to run meetings, negotiations, presentation training, telephones skills and writing skills… Corporate responsibility Creativity and innovation Customer service and quality training: after sales training, handling complaints, face-to-face customer training videos, internal customer service, dealing with demanding customers, customer telephone skills… Diversity and equal opportunities: equality, discrimination, diversity training. .. Finance: finance training for non-financial managers, essentials of budgets, working capital… Health and safety training: health and safety in the workplace, managing stress training, creating a safety culture…. Interviewing training: selection interviewing training, appraisal interviewing skills, managing disciplinary interviews, coaching and training techniques, counselling skills… Leadership and managing people: managing absenteeism training, leading a team, dealing with difficult people, performance management training videos… Managing tasks: time management courses, delegation skills, project management learning resources…. Performance management and review: appraisal interviewing, setting targets, giving feedback and performance management resources... Sales and negotiation: closing a sale, negotiation skills, persuasion techniques, overcoming objections, core selling skills video training… Teamwork: Belbin team roles, leading a team, decision making, problem solving videos… Q. Where can I use your videos and courses? A. Our videos can be streamed or, if you are training offline, they can be downloaded. Our videos can be watched on all platforms – desktops (both Mac and PC), laptops, tablets and smartphones. And if streaming isn’t for you, our videos are also available on DVD. Our training videos can be used in the classroom, or you can assign videos for different users to watch in their own time. You can either use the whole video, or just show different chapters and clips, depending on your needs. Video Arts e-learning courses can be used on our iLearn Learning Management System (LMS) platform, or on your own LMS. All mobile learning courses can be used on Smartphones: iPhones, Androids and BlackBerrys. Q. What do the training videos include? A. Each training video programme comes with a suite of learning resources typically including: A comprehensive course leader’s guide designed by subject matter experts Course agendas: from 90-minute workouts to full-day programmes PowerPoint slides Q. Which famous faces appear in your training films? A. Aside from John Cleese, who appears in many of our training videos, our films also feature other famous British and American actors; Hugh Laurie (House) Ricky Gervais (from The Office) Jamie Oliver (the TV chef) Chris Marshall (Love Actually) Neil Flynn (the Janitor off Scrubs) Dawn French Jennifer Saunders Will Smith (the British one) Mark Heap Olivia Colman Robert Lindsay James Nesbitt Kevin Bishop Sharon Horgan James Lance And many more… Q. Do you have training videos and resources available in other languages? A. Video Arts serves the international learning community in more than 50 countries around the world. Many of our training video programs are available in different languages as subtitled or dubbed versions. We have video and e-learning content available in…Arabic, Bulgarian, Cantonese, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malaysian, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Vietnamese. Just contact us with your requirements. Our delivery options include DVD, video streaming, e-learning and mobile learning courses. Q. Can I preview your training videos before I buy them? A. Yes, most of our videos have three- minute trailers you can watch online. There are also full length previews of most of our programmes when you log on to our website. Q. Who produces and films your training videos? A. We do. Our award-winning formula for training video production is the reason we have led the market in video for learning for the last 40 years. As part of one of the largest UK television, BAFTA-winning production companies (that produces Question Time and brought you the 2012 Paralympic coverage) we do everything in house including writing, casting, filming, post-production and digital delivery. Q. Why use humour in training? A. “There’s an inherent honesty built into comedy. If people don’t believe you they won’t laugh.” - John Lloyd. Humorous training videos are also: Fun: associates learning with happiness. Insightful: keeps us outward-looking. Honest: reinforces serious points. Q. Do you have a YouTube channel? A. Yes, we do. You can find our hilarious clips and trailers here http://www.youtube.com/user/VideoArtsGroup 3. Video Arts ON>DEMAND Q. What is Video Arts ON DEMAND? A. It is simply a library of videos hosted online (a bit like a corporate iPlayer), with the functionality for trainers to select and deploy the videos, clips, and resources they need for training. The videos can then either be streamed or downloaded, depending on your preference. Learners benefit from features like ‘most watched training videos’, ‘recommended for me’. Administrators benefit from analytics that they can plug into their Learning Management System to measure return on investment in L&D> Q. What videos are on the platform? A. All our famous training videos. The video library hosts engaging video learning on all kinds of employee training: from front-line customer service skills training to leadership development programmes. Q. Can I try before I buy? A. Yes, you can request a free ON>DEMAND trial by clicking here. Q. How does pricing work for ON DEMAND? A. For a reasonable fee you can access all your licensed video content, including trainer guides and schedules, on one easy to use platform. ON DEMAND is available in two tiers: Tier 1 is a Manager Platform with basic functions (distributing content, adding users etc.), Tier 2 is the deluxe version which includes an attractive learner interface, recommended content and the ability to edit your own clips. The fee will depend on how many videos you have licensed for how many people. Our pricing model works on an economy of scale – so the more videos you license, the cheaper they get! 4. Video Arts e-learning Q. What is e-learning? A. E-learning courses are interactive training courses that are delivered electronically (such as on a computer or tablet). Unlike classroom training which needs a trainer, e-learning courses are completed by the learner themselves. All our e-learning courses include our humorous videos – so the learning lasts longer. One benefit of e-learning is that courses can be tracked (via the SCORM e-learning standard or TinCan) - so learner engagement and achievement can be measured. Q. Are organizations using e-learning? A. Yes, 78% of organizations are now using some form of e-learning. Why? 41% report a reduction in their training costs 35% reduction in time to proven competency 23% increase in overall staff satisfaction 20% improvement in customer satisfaction 18% increase in qualifications gained by staff Source: Towards Maturity 2011 Q. What is SCORM? Are your courses SCORM compliant? A. SCROM stands for Sharable Content Object Reference Model – which basically means that SCORM e-learning courses can be tracked and measured by the host. All our courses are SCORM wrapped. Q. Will your courses work on my Learning Management System? A. Yes, because our e-learning courses are SCORM compliant they will work universally on all Learning Management Systems – or you can use our own LMS. Our courses have been successfully used on platforms such as SharePoint, Cornerstone, SAP, Moodle, Oracle and Saba. Q: Can I try your e-learning platform before I buy it? A. Yes, you can have a free trial of our e-learning platform. Visit [link] and our helpful team will set you up. Q. How does your pricing for e-learning work? A. The fee for e-learning will depend on how many courses you want for how many people. Our pricing model works on an economy of scale – so the more courses you buy, the cheaper they get. 5. Customized videos Q. Do you produce corporate video for clients, or just sell off-the-shelf content? A. We do both! If there isn’t a turnkey video that’s right for you, we can create videos from scratch. Visit our custom solutions page to find out more. 6. How can I contact Video Arts? You can get hold of a friendly staff member the following ways; Email us: info@videoarts.co.uk Phone us: 1-877-512-4438 Facebook us: https://www.facebook.com/pages/Video-Arts/576759572356494?ref=hl Tweet us: https://twitter.com/videoarts 7. Mobile learning Q. What is mobile learning? A. Mobile learning (or m-learning) is learning that is done on a smartphone or other mobile device. Our m-learning courses contain handy clips and tips that learners can dip in and out of anytime, just-in-time, and at the point of need. A manager can’t do a whole e-learning course before a meeting or a review – but they can dip into an m-learning course for a quick refresher. 8. Usage and legal Q. Can I transfer existing video products to DVD or to a computer system? A. No. Our video resources are protected by copyright law. You cannot copy any Video Arts training programmes for any reason. You cannot lend, change format, rent, sell or give the programs to anyone outside your organization without the permission of the copyright holder. Please contact us to discuss special licensing options. Q. I am a training consultant; can I use Video Arts resources? A. Yes! Both independent training consultants and training organisations can use Video Arts training video content in a flexible and cost-effective way. 9. Miscellaneous Q. Does John Cleese still work there? A. John Cleese along with Anthony Jay founded the company in 1972 with Who Sold You This Then? - the very first video training programme for Video Arts. In 1988 they sold the company. During those 16 years it wasn’t uncommon to find John in the office. However today he is not involved in the day-to-day running of Video Arts. The last video training programme that John Cleese featured in was in 2012 – Meetings, Bloody Meetings. Q. Do you run any training sessions? A. Currently we aren’t holding any training sessions, but we often host webinars. Check out our events page to see our upcoming events. Q. What is BYOD? A. Bring Your Own Device – it is a phrase that has become widely adopted to refer to employees who bring their own devices – such as smartphones, laptops and tablets – to use in the workplace for training. For more information, read our blog post titled Bring Your Own Device and the next generation of learning. Useful links About us Contact us Terms of use Privacy policy Cookies policy Site map FAQs Visiting from outside the UK? Catalogue By category Videos A to Z E-learning A to Z M-learning A to Z Popular titles Video Arts classics Social network Facebook Google+ LinkedIn RSS Feed Twitter YouTube Contact info@videoarts.co.uk +44 (0)20 7400 4800 Video Arts Elsinore House 77 Fulham Palace Road Hammersmith London W6 8JA (Office opening hours: 09:00 - 17:00) © Video Arts. All Rights Reserved. Winner of: By using this site you agree to these cookies being set. To find out more see our Cookies policy