menu Search form Search Home » Residents information » Homeowners Homeowners As a homeowner, you have an individual agreement with us, unique to your property, called a ‘lease’ or ‘transfer document’. It is important you know the type of agreement you have with us, so you understand the services we will provide and your rights and responsibilities. Important advice for those looking to sell, remortgage or staircase a home in an apartment block Some leaseholders may experience issues securing mortgages for homes which are in blocks of flats or apartments as a result of changes in building safety advice. Please seek advice directly from your lender or mortgage broker before applying so that you do not incur any unecessary valuation or solicitors' costs. Latest News Empathy drives food bank help Makeover for Chester growing space Our promise to become carbon neutral Select Language English Afrikaans Albanian Amharic Arabic Armenian Azerbaijani Basque Belarusian Bengali Bosnian Bulgarian Catalan Cebuano Chichewa Chinese (Simplified) Chinese (Traditional) Corsican Croatian Czech Danish Dutch Esperanto Estonian Filipino Finnish French Frisian Galician Georgian German Greek Gujarati Haitian Creole Hausa Hawaiian Hebrew Hindi Hmong Hungarian Icelandic Igbo Indonesian Irish Italian Japanese Javanese Kannada Kazakh Khmer Korean Kurdish (Kurmanji) Kyrgyz Lao Latin Latvian Lithuanian Luxembourgish Macedonian Malagasy Malay Malayalam Maltese Maori Marathi Mongolian Myanmar (Burmese) Nepali Norwegian Pashto Persian Polish Portuguese Punjabi Romanian Russian Samoan Scottish Gaelic Serbian Sesotho Shona Sindhi Sinhala Slovak Slovenian Somali Spanish Sudanese Swahili Swedish Tajik Tamil Telugu Thai Turkish Ukrainian Urdu Uzbek Vietnamese Welsh Xhosa Yiddish Yoruba Zulu Close Repairs Service Update We are sorry some of our repairs are taking longer than usual. We wanted to let you know why this is and what we’re doing about it. Read our Repairs Service Update Information about Covid-19 can be found on our Covid-19 page and on our social media. Cookies By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Read our Cookie Policy Accept All Cookies Settings