Are you a business? Click Here One Call Insurance Reviews 4.51 Rating 209,890 Reviews 89 % of reviewers recommend One Call Insurance Company Reviews Merchant Metrics Shipping & Delivery Delivery Methods Postal Service Average Delivery Time Next Day Documents Delivered On-Time 99% Customer Service Communication Channels Telephone, Live Chat, Email Queries Resolved In Under An Hour Customer Service 4.44 out of 5 Cancellations & Refunds Cancellation Process Difficult About One Call Insurance: Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? What's more, if you fancy your chances winning £1000 cash - why not cast your vote for us in this year’s Insurance Choice Awards? Your support would be greatly appreciated: https://urldefense.com/v3/__https://smartmoneypeople.com/insurance-choice-awards/?brand=one-call-insurance-reviews&utm_source=oci*step2__;Iw!!M0Wk68gCjtc7AiMkuA!FDbBiRscZZQ7Y0dVu80dcd2MIJRfPjrWgXBpUvzaP3uAnSB-BvGUY19Easv9Ysd0lDm5LEwuwT4LjX4$ (We're authorised and regulated by the Financial Conduct Authority). Visit Website Write Your Review 44 Sort by: Most Recent Filter: None Joy Christina Morris “ Simply appalling. I waited over 6 hours on the "Report a Home Emergency"! We had water pouring through a light socket and ceiling in our bathroom. The person we eventually spoke with was rude and unhelpful simply saying you're probably not covered as it's likely to be your electric shower - we would only come and turn off the water supply. We had already done this - in desperation to limit further damage. This is a pointless service - I dread to think how much these calls were and the stress and time spent goes without saying. ” Posted 10 minutes ago Pamela Stamp “ My query was dealt with efficiently and quickly by SL4 ” Posted 30 minutes ago Hamilton “ Booked a cab DAY BEFORE as had booked tickets in May for a friends 60 th, so called manager laughed in my face , said just because you book on priority app doesn’t mean you’ll get a cab! WTF!! How bloody rude , tickets cost £70!! Avoid this company , totally unprofessional !! 😤😡 ” Posted 6 hours ago Manoj R Jayamanna Mudiyanselage “ Very poor customer service! ” Posted 10 hours ago Jean Francois Nzubila Ku Messa “ It wasn’t quick, but you did help me ” Posted 10 hours ago Maggie “ Appalling service, I have been on the phone for over an hour, every time I get to number 1 in the queue the system cuts me off, I call back go back into the queue and then the same thing happens, this has happened 3 times in a row, so much for 24/7 home assist cover! ” Posted 12 hours ago Jennifer Carruthers “ After going through the laboriously dreadful webchat I eventually got a call back from sales advisor FM2. This rather saved them my custom. All the issues were rectified as you would expect. However, when it comes to renewal I will have reservations about their customer service solutions ” Posted 15 hours ago Anonymous “ you renew Insurance even when you are told NOT too ” Posted 16 hours ago Les Podraza “ Had roof tiles damage the roof of my car. Called One Call to sort things out. Response was totally unacceptable. Told me that I'd have to wait for possibly 48hrs before something could be done. I've been with One Call for a few years now but it seems that taking premiums is foremost in their brief. But sorting out taking car away And supplying me with a loan cary quickly is not on their agenda. So not a good company after all. Will be changing back to Aviva. ” Posted 16 hours ago Chudomira Pandakova “ very good attitude, understanding and very good communication with the client. Congratulations on that ” Posted 16 hours ago Susan Parry “ not even 1 star wanting to add a named driver and quoted more than original policy shocking ” Posted 17 hours ago Urim Muca “ Brilliant Service by MM9 Well explained. ” Posted 17 hours ago Marian Amponsah “ I got a prompt answer ” Posted 17 hours ago Anonymous “ Great customer service excellent .ref MM9 ” Posted 18 hours ago Anonymous “ alex user name AE4. was very helpful and deal with the chat very quick thank you ” Posted 18 hours ago AlanParker “ I'm always wary of renewing a policy but everything went perfectly well thanks to my operators J14 and GA4..Great service and help .. ” Posted 18 hours ago Klis Hoxha “ The costumer service is 5 stars well deserved,very efficient and very helpful Very very happy ” Posted 18 hours ago Pam Stamp “ Needed to change my insurance as I had purchased a new vehicle. Dealt with swiftly and efficiently by SL4 ” Posted 18 hours ago Anonymous “ TW3 very helpful ” Posted 18 hours ago Anonymous “ Very kind and very helpful 5 stars well deserved ” Posted 18 hours ago « 1 2 3 4 5 » One Call Insurance is rated 4.51 based on 209,892 reviews Our Company Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request