Submit RFI/RFP SEARCH MENU Medical Information Services A world-renowned safety and medical information solutions provider Our mission at PrimeVigilance is to provide the highest quality medical information service to healthcare professionals and patients by ensuring all enquiries receive accurate and medically sound responses, whilst meeting regulatory and legal requirements. With a team of experienced pharmacists dedicated to patient safety and customer service, PrimeVigilance can oﬀer a ﬂexible, modular, multilingual Medical Information service, tailored to your speciﬁc requirements. Service Introduction Query Management Quality Management State-of-the-art technology helps us deliver the highest quality service possible Our Medical Information telecommunications system has the ability to recognise the geographical location of the caller and automatically divert the call so it is answered in the appropriate local language. Even where the “country code” is blocked by the caller’s telephone system, the caller is presented with an automated message where they can choose their domestic language. PrimeVigilance are proud to be using LifeSphere Ml, the latest innovation in medical information platform software from ArisGlobal, a world-renowned safety and medical information database provider. AgInquirer enables us to effectively manage all requests for information, regardless of source, to ensure timely responses and delivery to each customer’s expectation. We can provide: Set-up of PrimeVigilance MI database Lifesphere® MI Set-up and maintenance of telecommunications First line and Second line Medical Information enquiry management Timely, accurate and consistent responses Flexibility to meet your needs and those of your customers Customer focus, a friendly and professional service at all times Compliance with external and internal standards including professional ethics (ABPI code of practice, GDPR…) An Efficient and cost effective support service with local/global platforms An effective and validated medical information query management database Strategic support in developing and maintaining standard response documents across multiple therapeutic areas Out of Hours service Adverse events and complaints intake Reconciliation, quality and compliance reporting Medical Literature Searching Translations of inquiries into English only. Discover how we can help you CONTACT US Download our brochure +44 (0)1483 307920 (+1) 919-401-8003 ABOUT US Our Mission, Core Values and Vision Executive Management Team Operational Leadership Team Corporate Social Responsibility An Ergomed Group Company PHARMACOEPIDEMIOLOGY Strategic Consulting Benefit-Risk Management Services Human Data Research Services Training Systematic Literature Reviews & Meta-Analysis PHARMACOVIGILANCE Pharmacovigilance Outsourcing Support Services Outsourcing Specialist Support Outsourcing Pharmacovigilance Consulting Postmarketing Clinical trials MEDICAL INFORMATION Service Introduction Query Management Quality Management INFORMATION & RESOURCES What is Pharmacovigilance? Pharmacovigilance Information Webinars Complexities in Drug Safety Download Case Study Download PrimeVigilance brochure Download Ergomed Group brochure LOCATIONS United Kingdom (Head Office) PrimeVigilance Ltd 1 Occam Court Surrey Research Park Guildford, Surrey GU2 7HJ USA PrimeVigilance USA Inc. 100 Regency Forest Drive Suite 160 Cary NC 27518 USA Croatia PrimeVigilance Zagreb d.o.o. Oreskoviceva 20A 10020 Zagreb Germany PrimeVigilance GmbH Herriotstr. 1, 60528, Frankfurt am Main Czech Republic PrimeVigilance s.r.o. Stetkova 18 140 00 Praha 4 Serbia PrimeVigilance d.o.o. Beograd Đorđa Stanojevića 14 11070 Novi Beograd Poland PrimeVigilance – Ergomed Sp. z.o.o. Ul. Armii Krajowej 18 30-150 Krakow Japan PrimeVigilance Japan K.K. 3-1-6 Motoazabu, Minato-ku, Tokyo, Japan © PrimeVigilance 2021 An group company Sitemap Privacy policy Anti-Slavery statement Legal information