CUSTOMER INFORMATION CONTACT US THE ESTATE EXPLORE OUR PROPERTY STEWARDSHIP NEWS PROJECTS Customer Commitment We are committed to providing exceptional customer service, whether you live or work on the Cadogan Estate. We are proud to have so many long lasting relationships, which helps to build a strong sense of community across the neighbourhood. Your feedback and comments are essential to ensure that we are continually able to improve. To achieve this, we have partnered with RealService* on a Customer Feedback Framework, designed following extensive research and help from many existing customers. This ensures we receive live feedback at key stages of our customers’ experience with Cadogan, allowing us to listen and react swiftly – continually shaping and improving the customer experience. If you would like to make a complaint, details of our complaints procedure can be found here *Real Service is a leading independent customer experience consultancy 94.4% of customers rate their overall satisfaction as a Cadogan customer good or excellent 73.6% of new customers cited Cadogan’s reputation, followed by location, as to why they chose their current property 93.8% of customers rate Cadogan’s responsiveness to requests as good or excellent EXPLORE OUR PROPERTY Read More STEWARDSHIP We are proud to have been part of the community for 300 years Read More EXPLORE Duke of York Square Sloane Street Pavilion Road King’s Road STEWARDSHIP Enhancing Wellbeing & Culture Environmental Sustainability THE ESTATE The Team Environmental Sustainability Our Heritage Customer Commitment The Estate at a Glance NEWS Projects News & Events OUR PROPERTY Retail & Leisure Offices Concierge Tennis and Gardens DISCLAIMERS & DISCLOSURES Diversity & Inclusion Statement Cadogan Group Statement of Tax Principles Anti-slavery Statement Corporate Social Responsibility Ethical Purchasing Policy CUSTOMER INFORMATION Residential Customers Commercial Customers CONTACT US Follow Us LinkedIn @SloaneStreetSW1 @PavilionRoad @DukeofYorkSquare @KingsRoad.London ©2021 Cadogan Estates Limited. All rights reserved. Legal & privacy. Policies & procedures. info@cadogan.co.uk A PROPELLER DIGITAL & CHARLIE SMITH DESIGN COLLABORATION