Customer Care Step up Your Game to Meet Customer Expectations Customer Experience Solutions in the Cloud and On Premises EDCi provides the right-cost, high-value technology solutions to reduce operations and maintenance expense and improve customer care performance. Our contact center solutions help to improve metrics, enhance customer touch points, and manage your business to achieve performance objectives. We can assist you in both improving the use of existing technology and supplementing with new technology. The EDCi team begins by understanding your business objectives, current investments and priorities in order to formulate a budget-friendly, 3-5 year technology investment strategy. CONTACT US HOW WE CAN HELP Previous Bots Contact Center Functionality Speech Analytics Next Contact Center Functionality Providing high quality service becomes more and more challenging by the day. End users are increasingly more technology-savvy AND they expect varying options for interacting with your company for customer service. Thus, EDCi aims to be your one-stop, customer care shop. We can enable you to exceed your customers’ expectations by delivering a unified communication approach for handling multichannel customer interactions with real-time visibility into performance and tools to better manage your business. Examples include: Call Recording, Outbound Dialer & Notifications, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), and Real-Time Presence Management. Insights Highlighting Customer Care Employee Engagement Innovation During Troubling Times Analytics and the Power of Data in the Contact Center The Difference and Importance of Employee Experience vs. Employee Engagement Our Offices N779 Communication Drive Appleton, WI 54914 10437 Innovation Drive Wauwatosa, WI 53266 1.800.332.3553 marketing@edci.com Privacy Policy Connect With Us Footer Signup SIGN UP ©2021 EDCi. All rights reserved. Website design & development by

Contact EDCi Locations Appleton Office (headquarters) N779 Communication Drive Appleton, WI 54914 1.920.733.0303 Milwaukee Office 10437 Innovation Drive, Suite 145 Wauwatosa, WI 53226 1.262.754.6000 Mailing Address PO Box 963 Appleton WI 54912 Contact Us Today Contact Us Full Name * Email * Subject * Message * SUBMIT Our Offices N779 Communication Drive Appleton, WI 54914 10437 Innovation Drive Wauwatosa, WI 53266 1.800.332.3553 marketing@edci.com Privacy Policy Connect With Us Footer Signup SIGN UP ©2021 EDCi. All rights reserved. Website design & development by