Home About Services Locations Resources REQUEST A QUOTE Frequently Asked Questions REQUEST A QUOTE + How long has your company been in the moving industry? + What is your affiliation with Atlas Van Lines? + Where are you located? + Can you provide references? + Which industry organizations are you affiliated with or a member of? Do you have any industry-specific certifications? + What licensing and insurance do you have and can you provide documentation? + Are you registered with the Federal Motors Carriers Safety Administration (FMCSA) and any other certifying agencies? + What new technology have you implemented in the past year? + What awards has Ace Relocation won in the past 5 years? + What is the size of each of your storage warehouses? + Do you employ your own crews for packing? + How many moving trucks do you own and maintain? + What type of storage do you offer? + Are all members of your US-based crew required to wear company uniforms? + What other services does Ace Relocation offer? Moving Questions Understanding Valuation and Insurance: https://www.fmcsa.dot.gov/protect-your-move/valuation-insurance + Why should I use a professional moving company? + Does Ace Relocation move long distance or locally? + How long does it take to move? + Will Ace help me pack? Can I do the packing myself? + Who provides packing materials? + Will I have a customer service person to help me throughout the process? Will Ace move my pet? While we aren’t authorized to transport your pets, you can contact us for a recommended provider who can. What is the best way to move my house plants? Use our handy house plant moving guide to keep your plants alive and well for up to three days of travel. What should I do with my high-value items? Your high-value and personal items are the safest travelings in your car with you. Here’s a list of other items you should transport yourself when you move. How will you protect my home and belongings? We use extensive methods of home protection including floor protection, door jamb protection, wall protection, and banister protection along with packing methods and materials that are superior to many others including crating, dish packs, shrink wrapping, quilted move pads, foam and bubble wrap, and Kraft paper pads. Moving Cost Questions What types of moving estimates do you offer? Ace offers “Binding,” “Bottom-line Discount,” or “Assured Price Protect” estimates depending on the situation and what is best for the customer. We will never hold your belongings hostage due to last-minute added charges. If you’d like to get started for your move, complete a moving quote today. What payment methods does Ace accept? If your move is reimbursed by your company, ask us about direct billing options. You may pay at origin or destination — just let us know what you prefer. We accept cash, check or credit card. We will also accept your certified check, traveler’s check, or cashiers bank check. How much does it cost to move with Ace? The price for interstate (moves across state lines) and long-distance intrastate moves are calculated using the weight of your belongings and the distance they are traveling. Additional charges may apply for extra trucks, crews, special needs, or storage. Local moves (within about 50 miles) are calculated by the number of men and trucks and the number of hours it will take to complete the move. To get an idea of how much your move will cost, complete a free instant quote. We will provide a more precise estimate after walking through your home and assessing what will be packed and transported. If you’re moving on a budget, here are some tips for making moving more affordable. Do I need moving insurance to cover my move? Ace Relocation is an award-winning moving company that handles your goods with the best of care. However, for complete peace of mind, take a look at our valuation options. They’re not technically insurance, but they will provide coverage to repair or replace items that are lost, damaged, or destroyed while moving. Am I protected against loss or damage while my belongings are in transit? Minimal protection is automatically provided at 60 cents per pound, while Full Value Protection (FVP) ensures that your items will be repaired or replaced if they’re lost or damaged. What is your claims process? If anything were to happen, we would work with you to ensure that you are fully compensated to the degree of your coverage and our liability. Ace has a very low packing claims liability ratio of 1.6% and cargo claims liability ratio of 2.36% (source: Atlas Van Lines World Class Commitment Performance Evaluation). About About Us Community Efforts Contact Us Awards FAQs Careers Privacy Policy Services All Services Residential Moving Commercial Moving International Relocation Storage Services Warehouse Services GSA Provider Locations Austin/San Antonio Bay Area Chicago Los Angeles Ohio Orlando Phoenix San Diego Seattle Washington DC Resources Forms Guides Moving Blog Tips Training Warehouse Login Privacy Policy | Terms of Service