Offering businesses an honest and ethical approach to telecoms Tailored business telephone services delivered with a personal touch from the experts. Request a Quote We are loved and trusted by over 23,200 UK businesses World class UK based support and account management We are experts in in VoIP and cloud telephony solutions A one bill solution for all of your telecom related services Exceptional Service Delivering outstanding customer service is at the core of everything we do. This service starts at the initial enquiry, continues during implementation and extends throughout the whole time a customer works with us. Our genuine, approachable and proactive service reflects in a positive customer service score exceeding 99%. We listen to our customers and tailor our services to exceed business objectives not only now, but in the future too. By being dynamic, our customers benefit from the most cost-effective telecoms and IT packages that scale with their businesses. Every customer receives a dedicated account manager and named support contacts who work hard to ensure each customer is getting the best experience. Strong reputation Our goal has always been to build trusted and long term relationships with every customer that entrusts us. Part of our ethos is to always put our customers first and provide a dedicated and personalised service. Because of this strategy, we have one of the highest customer retention rates in the telecoms industry and a strong reputation for providing excellent service alongside innovative, resilient and cost effective telecoms solutions. We are proud to be a trusted provider to businesses of all sizes, from a multitude of sectors ranging from SOHO and SMEs to national organisations like River Island, the NHS and Barnardos. We’ve also been recognised regionally by the Chamber of Commerce for our dedication to customer service. Business Headsets Business Internet Telephone Systems Business Mobile Business Telephone Systems SIP Trunking Upgrade to SIP and benefit from savings of 50% against ISDN – includes FREE UK calls. Find out More Cloud Hosted Cloud hosted phone systems with no onsite equipment with FREE IP handsets and FREE UK calls. Find out More On Premise IP business telephone systems that are installed at your premises using fibre connectivity and a SIP trunk. Find out More Managed IP Fully managed phone systems that can be deployed either on-premise or in the cloud for redundancy. Find out More Our customers Our customers come from all walks of life. The majority of our clients fall under the SME sector whilst we also provide services and support to enterprise businesses along with public sector clients. We feel that we are well equipped to look after businesses of all sizes so if you need help, advice or pricing for any of our services, please do get in touch with us on 0121 716 8888 . We enable your business to do more! Call us on 0121 716 8888 POLICIES Cookie Policy Environmental Policy Privacy Policy Terms and Conditions Complaints Procedure INFO About Us Downloads Case Studies Careers FROM OUR BLOG Corona Virus (COVID-19) – Openreach Service Disruption Update Custom Messaging On Hold – What Is It And What Are The Benefits? Top Reasons To Invest In Telephone System Support 6 Benefits Of Cloud-Hosted Phone Systems Satellite Roaming Fees – Everything You Need To Know 7 Questions To Ask When Buying A Business Phone System Email Us 0121 716 8888 Telecom House, Station Road, Coleshill, Warwickshire, B46 1HT © All Rights Reserved Birmingham Telecom 2020 Google Rating 5.0 Based on 123 reviews