SERVICES CUSTOMERS ABOUT CONTACT WE DELIVER A FULL RANGE OF BUSINESS SERVICES TO OVER 100 SCHOOLS AND ACADEMIES, 30 HEALTH ORGANISATIONS, OVER 200 SMALL, MEDIUM AND LARGE BUSINESSES AND PUBLIC SECTOR ORGANISATIONS. WE WORK WITH YOU TO DEVELOP RELEVANT AND BESPOKE SOLUTIONS TO MEET INDIVIDUAL NEEDS. PEOPLE TRAINING FINANCE TECHNOLOGY TRANSFORMATION WHY WORK WITH US? we deliver with experience, energy and a track record we are proud of HELPING JOBS AND EMPLOYEES CONNECT Hoople Resourcing helps businesses and individuals at all stages in the recruitment process, including an online DBS checking service... read more SUPPORTING THE GOOD OF HEREFORDSHIRE One of Hoople’s founding principles was to work and support the greater good of Herefordshire. As a publically owned company, any... read more FREE ILM TRAINING OFFERED TO BUSINESSES Interested in funded training for your staff? Leadership skills in the workplace is running for two sessions, starting on 14 January... read more NEW YEAR. NEW START? Make a positive start to the New Year by enrolling on a Hoople Business Administration, Childcare or Health and Social Care apprenticeship... read more Hoople Resourcing helps businesses and individuals at all stages in the recruitment process, including an online DBS checking service. Browse our current vacancies across the public and private sectors and register to sign up for job alerts. You can still find us on Facebook and LinkedIn. To talk about how we can help you fill a vacancy, please contact the Hoople Resourcing team on 01432 383003. One of Hoople’s founding principles was to work and support the greater good of Herefordshire. As a publically owned company, any surplus that we achieve is delivered back to our shareholders. We also encourage our employees to volunteer their time and each year have a nominated charity who we sponsor and fundraise for. In our first year, our employees chose to support the Air Ambulance. During 2012, Hoople’s social committee, Hoople BuddieS, organised fundraising activities including quizzes, raffles, cake sale stalls and much more. In total, we raised over £4,000 for the Air Ambulance. For 2013, Hoople employees voted to support St. Michael's Hospice. Hoople BuddieS organised a number of events throughout the year and raised over £8,500. At an award ceremony in February 2014, Hoople BuddieS were named St. Michael's Hospice's 'Fundraiser of the Year'. In 2014, Hoople employees have voted to once again support and raise money for St. Michael’s Hospice. We are already well on our way to raising an equally impressive amount for this local charity. Interested in funded training for your staff? Leadership skills in the workplace is running for two sessions, starting on 14 January from 9.00am - 4.30pm and continuing for a second session on 17 February from 10.00am - 12.00pm. Employers with less than 250 employees are invited to register for fully funded courses in Leadership and Management. Hoople are part of a partnership with 10 other local enterprises which has been awarded funding by the European Social Fund to offer fully funded training to increase the skills of people in employment in Herefordshire. Individuals are able to earn a nationally recognised qualification and employers have an opportunity to offer training for their staff. Places are limited so register your interest now by giving our Customer Services team a ring on 01432 383500 or email us. Make a positive start to the New Year by enrolling on a Hoople Business Administration, Childcare or Health and Social Care apprenticeship programme. We have places available on all three programmes, starting in February. Hoople apprenticeships combine on-the-job and classroom training with support, advice and guidance from our experienced and highly supportive team. If you’re interested in Business Administration apprenticeships, click here. If Childcare apprenticeships are for you, click here. For Health and Social Care apprenticeships, click here. Or contact Carol Davies on 01432 383500. MORE NEWS Hoople 'BuddieS' raise thousands for St Michael's Hospice We are delighted to announce that we have exceeded our 2014 fundraising target in support of St Michael’s Hospice, Hereford. Cabinet considers future commissioning of Hoople services Hoople Ltd currently delivers a range of corporate services to its shareholder Herefordshire Council. The current contract is due to finish in Spring 2016. H&W Chamber of Commerce Business Awards 2014 Hoople attended the Herefordshire & Worcestershire Chamber of Commerce Business Awards 2014 ceremony last night. It was a great evening and we would like to congratulate all of the winners. OUR TRACK RECORD hear from our clients “ Very pleased with what was delivered in tight timescales and firm requirements. ” Director of Supply and Fit Britdoors Group Download case study Read case study “ The Lean training had wide-reaching impact, giving us tools to further improve as a company. ” Systems Analyst Automated Packaging Systems Download case study Read case study “ The Hoople consultant explained Lean really well to staff and enabled them to see clear benefits. ” Head of Revenues & Assessments London Borough of Hounslow Download case study Read case study BRITDOORS GROUP CASE STUDY CHALLENGE To help Britdoors understand their current process of surveying, supplying and fitting their products from a customer's perspective. This information would then be used to create a new system for capturing customer information and requirements. SOLUTION Hoople's consultant identified the techniques for achieving these aims and carried out a series of workshops over the course of one week. By engaging with the people involved with the processes, the team was able to visualise the current state of flow, challenge and critique the current processes and identify waste. A current state analysis highlighted a total of 67 problems and issues including duplicate data input, missing or illegible information, no standards and unclear roles and responsibilities. RESULTS Hoople visualised the process so that wastes were clearly identified. This graphic will be used to help design a new IT system to ensure it meets the needs of the organisation and strives to eliminate the current problems and issues. The team are now clear that the areas to focus on are reducing the handovers, eliminating non-value adding activities, and decreasing the total number of process steps. AUTOMATED PACKAGING SYSTEMS CASE STUDY CHALLENGE To support the client, who had been experiencing problems within their IT department, in implementing a Lean Systems Thinking approach. The team were constantly firefighting and reacting to demands raised from the production team, and so APS felt there was a need to focus on IT team and transform their systems to enable the production facility to work more efficiently. SOLUTION Training was provided both for a cross-section of managers and team leaders, and the IT team. Hoople helped the IT team visualise data capture and communication processes, and a variety of IT processes were visualised. Analysis showed that a high percentage of the problems for IT derived from the work planning process, and so changes were made to the planning process and a new faults report was designed and implemented within IT. RESULTS The IT team identified potential cross-team savings in excess of £65K. The work-planning administrator’s working hours were adjusted to one hour earlier, reducing delays in production, improving the downtime in production, and increasing output. The introduction of a monthly IT night shift delivered considerable improvements to communication routes between shifts, and the introduction of a series of new measures resulted in 30% more accurate data sets. LONDON BOROUGH OF HOUNSLOW CASE STUDY CHALLENGE To support the Continuous Improvement team at London Borough of Hounslow and apply the Lean methodology in order to visualise, challenge and critique the current state work flow, analyse and measure the current process flows, inputs and outputs, and identify value add, non-value add and business non-value add activities within the process. To recommend options to improve the current state analysis and redesign (future state) the process and produce an implementation plan. SOLUTION Two half-day workshops took place in order to map and visualise current processes, and a total of 14 work flows were identified. The team measured and analysed the performance of current processes and identified unnecessary duplication caused by manual data entry, systems being under-utilised due to lack of knowledge (causing significant manual intervention and waste), and 13 spreadsheets in use containing duplicated information, among other wastes. RESULTS Following implementation of Lean methodology, results identified included a 22.5% improvement in the number of process steps (down from 410 to 318) and improvements in internal process times equal to £35k per annum savings. These were due in part to system improvements which sought to create better automation and interface with banking systems which resulted in less manual input and reduced the amount of duplication. 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