COMPANY CONTACT FR SOLUTIONS SERVICES CUSTOMERS RESOURCES BLOG REQUEST DEMO Email EMAIL THE BEST PERSONALIZED RESPONSE, FIRST TIME Improve accuracy and consistency to build valuable customer relationships that grow your business. Automatic Answer Suggestions Using AI, Eptica scans the customer's message and automatically suggests the best answers. Flexible workflow Agents have full ability to reply, forward or transfer customer's messages. Valuable insight into agent activities Agent activities and their use of the knowledge base are recorded, providing useful insight into the activity of your staff and the queries they are handling. Advanced Intelligent Routing Use linguistics to understand the customer's message and tone to ensure it is prioritized and reaches the right agent. Response Branding and Personalization Automatically add branding to all outbound messages along with both the customer's details and agent's name. Comprehensive Interaction History Provide your agents with the customer’s past service history, their other queries waiting to be processed and a summary of the customer’s specific needs and interests. EPTICA TRANSFORMS DIGITAL CUSTOMER CONVERSATIONS WORLDWIDE. Charities Aid Foundation (CAF) Read more Carole Nash Read more L’Occitane Group Read more Previous Study The State of UK Digital Customer Experience in 2020 DOWNLOAD Next WOULD YOU LIKE TO KNOW MORE? CONTACT US NOW. SCHEDULE A DEMO Visitez notre blog Découvrez notre page Linkedin Découvrez notre page Twitter Découvrez notre chaîne Youtube SOLUTIONS Multi-channel communications Self Service Chat Email Knowledge Base Vecko SERVICES Linguistics Consulting Professional Services Customer Support Training CUSTOMERS Case Studies RESOURCES White Papers Video Events Blog COMPANY About us Team Careers Partners Awards & Analysts News Room Locations Legal Mentions Map Copyright © EPTICA 2021. All rights reserved. We use cookies to ensure that we give you the best experience on our website. By continuing to browse this site, you agree to our use of cookies. Agree