Skip to footer Log in Contact Us Save time and manage your account online with our Self-service Center.Check it out Quick access numbers Shopping T-Mobile For personal: 1-800-T-MOBILE For business: 1-844-428-9675 General Customer Care & Technical Support From the T-Mobile app, on a T-Mobile phone From your T-Mobile phone: 611 Call: 1-800-937-8997 If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. T-Mobile Internet Support T-Mobile Home Internet Sales Support: 1-844-839-5057 T-Mobile Home Internet Tech Support: 1-844-275-9310 International Callers Call: 1-505-998-3793 All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for the hearing and speech impaired. Call us via TTY toll free at 1-877-296-1018 TTY hours are from 4:00 a.m. - Midnight PST, daily. Short Codes Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free! #BAL# (#225#) – For your account balance and last payment received info. #MIN# (#646#) – For your minute use for the current billing cycle. #MSG# (#674#) – For your message use for the current billing cycle. Addresses Questions and Comments T-Mobile Customer Relations PO Box 37380 Albuquerque, NM 87176-7380 Please don't send payments to this address. Payment You can pay your bill online, or by phone at 1-877-453-1304. Bankruptcy Legal Notices T-Mobile Bankruptcy Team PO Box 53410 Bellevue, WA 98015-3410 DMCA Notices Questions on T-Mobile service? How do I check my balance, data, or minutes? What are the different ways I can pay my bill? Can I use my iPhone on T-Mobile's network? What should I do if my phone is lost or stolen? How do I upgrade my phone? Where's my phone order? How do I get phone insurance? Connect with T-Mobile English Español Shop phones by brand Apple iPhones Samsung Galaxy phones OnePlus phones New featured phones New Apple iPhone 13 5G New Apple iPhone 13 Pro 5G New Apple iPhone 13 Pro Max 5G New Apple iPhone 13 Mini 5G New Samsung Galaxy Z Fold3 5G Holiday deals & promotions Black Friday deals Cyber Monday deals Holiday Tech Gift Guide Apps & connected devices FamilyMode DIGITS SyncUP TRACKER SyncUP DRIVE Hotspot devices Plans & information Military & Veterans Prepaid Device Protection Data pass Switch to T-Mobile We’ll help you join Savings calculator Bring your own device Trade-in program Number porting T-Mobile benefits Magenta Plan benefits T-Mobile Tuesdays Travel Order info Check order status View return policy Redeem a rebate Support Contact us Phones Plans Billing International Emergency Broadband Benefit My account Pay my bill Upgrade Add a line More than wireless Business Prepaid TVision T-Mobile MONEY Home Internet IoT About T-Mobile Our story Newsroom Investor relations Corporate responsibility Community Sustainability Privacy Center Careers T-Mobile careers About Investor relations Press Careers Deutsche Telekom Puerto Rico Privacy notice Interest-based ads Privacy Center Consumer information Public safety/911 Terms & conditions Terms of use Accessibility Open Internet Do Not Sell My Personal Information © 2002–2021 T‑Mobile USA, Inc.