Auto Services Mr Lube Near You Fleet Car Care Franchising About Mr. Lube Home Contact Mr. Lube Club Stay in your vehicle. An important message from Mr. Lube’s CEO Dear valued customers The COVID-19 situation is unprecedented in Canada. Nothing is more important to Mr. Lube than ensuring the safety of our customers, our employees, and our communities. Recently, we have received many questions from customers. I wanted to update you on the three most frequent questions customers have been asking us. First, many customers are wondering if our stores are still open. They have let us know that it is critical that they are able to have a reliably functioning vehicle available to them. We have heard many examples, including from essential services employees, that the current situation makes this even more important. Our locations continue to be open. Most stores are still open 7 days a week, but you can check on mrlube.com to get the latest updates. We are providing the same drive-thru service we always have. Second, people want to know what steps we are taking to protect our customers. Based on guidance from Health Canada and other government health agencies, to date we have: Implemented social distancing in our stores: Customers are encouraged to stay in their vehicles throughout their visit to Mr. Lube Customers are encouraged to keep their windows rolled up through the service (aside from brief periods such as payment) Greatly reduced the number of touch points between staff and customers: Paper invoices have been eliminated – all invoices are sent electronically We have stopped serving drinks, handing out newspapers or any other printed material We are asking customers to pay with credit or debit instead of cash Enhanced our cleaning and sanitizing procedures: Enhanced cleaning protocols have been launched and reviewed with all staff. There is a focus on high traffic and high contact areas Payment terminals are wiped down after every use Ongoing procedures for handwashing hygiene have been reinforced with all service technicians. Staff may wash their hands any time they feel it is appropriate Service technicians are required to wear gloves during a customer interaction. Finally, our customers have asked what we are doing to protect Mr. Lube staff. Many of the new procedures listed above also are designed with the safety of our staff in mind. In addition, we have: Let staff know that if they feel uncomfortable coming into work due to COVID-19, that Mr. Lube will support them in their decision Clearly communicated to all staff, if they are feeling any symptoms or have encountered anyone showing symptoms, they must stay home. Educated staff on the symptoms and risks of COVID-19, and the steps they can take in order to protect themselves and their loved ones. This has been posted in each store for them to refer to. Ensured that the proper safety products and equipment are available As a proud Canadian Company for more than 40 years, we know that in times of crisis Canadians look out for one another and pull together to overcome whatever challenges they face. We continue to monitor this situation closely and will provide ongoing updates as needed. We also encourage our guests to stay up to date through Canada’s Public Health website. Sincerely, Stuart Suls President & CEO Mr. Lube Canada About Mr. Lube Overview COVID-19 Our History News & Events Mr. Lube Foundation Mr. Lube Kids Drive Mr. Lube MS Weekend Social Responsibility In the Community Environmental Policy FAQs Careers Corporate Opportunities Store Opportunities Our Blog Find a Mr.Lube near you Give Us Your Feedback Contact Us About Buying a Franchise Join the Mr.Lube Club Find a Mr. Lube Near You Join the Mr. Lube Club Auto Services Overview COVID-19 Our Services Tire Services Tire Sales Protect Your Warranty Take Us for a Test Drive Electronic Owner's Manual Gift Cards Mr. Lube Club Sanitization Service Fleet Overview National Fleet Local Fleet Esso Fleet Business Card Car Care Overview Car Care at Mr. Lube Car Care Tips How Your Vehicle Works Frequently Asked Questions Franchising Overview Owning a Mr. Lube Franchise Current Opportunities Franchise Inquiry Virtual Tour About Mr. Lube Overview COVID-19 Our History News & Events Mr. Lube Foundation Social Responsibility Careers Our Blog Facebook Twitter Home | Customer Feedback | Site Map | Terms of Use & Privacy | Careers ® Reg. TM/MD of ML Royalties Limited Partnership, used under license.