Support We are working with you Efficient support - reducing downtime Huge downtimes? Downtime means regression. With us as your partner and the tailored plans, steps will be taken toward the future. In order to use PACKMAT® machines in the optimal position of your production, we create a thought out, future-oriented concept. However, even after delivery and installation, our task as your partner is not over, it’s quite the opposite. With maintenance contracts, repair service and professional general overhaul, we ensure that you benefit in the long-term from our progressive machines. Contact support 1 Maintaining In order to increase the service life of your machine and the value linked to this for your company, we provide maintenance contracts. 2 Repairing We are also available to you for advice with repairs. Our experienced team is on hand to help you repair your packaging plant. 3 Modernising A professional general overhaul by our engineers increases the service life of your machine and ensures that you are able to produce with your usual level of quality for many years. Remote diagnostics - the alternative to service on-site A quick customer service team is available to our customers; they are also a second efficient form of presence on-site. According to experience, up to 20% service calls are rectified in this way. TEAMVIEWER DOWNLOAD Remote maintenance Quick diagnostics, low costs According to experience, up to 20 % of service calls are rectified online. With remote diagnostics, you will increase your profitability and reduce your repair and maintenance costs. Training The opportunity to reduce costs! Taught in a practice-oriented manner, our training provision provides an interdisciplinary specialist knowledge on all of the PACKMAT® machines in order to achieve the greatest benefit through correct operation. Reliable, quick & competent Find the correct contact partner at a glance for your concern. Our support team, which consists of packaging professionals, will helpfully assist you. Technical support +49 741 9281 806 kundendienst@packmat.de Spare parts ordering +49 741 9281 806 ersatzteile@packmat.de Your satisfaction is our aim Our customers are the focal point of our day-to-day work. This is because satisfaction and the confidence then placed in us are the most important aims of our collaboration, from which both partners permanently benefit. We are here for you. Service Gewerbestrasse 4 D-78667 Villingendorf Tel: +49 741 9281 0 Fax: +49 741 9281 900 info@packmat.de Products Packing Feeding Labelling Service Maintenance, repairs, overhauls Training & remote maintenance Support team Company Values Team © 2021 Copyright. All Rights Reserved. Imprint Data privacy You can change your settings at data privacy.Accept allNot acceptMore infomation