Home Help & Info News & Events New Communities Accessibility About Us Our Care Our Care Homes Join Our Team Contact Us Previous Next Our Care Homes Request a brochure Get in Touch Our Care “We value people and our relationship with them as our greatest asset” Activities & Lifestyle Nutrition Residential care Nursing Care Dementia Care Our Care The care of our residents is our primary priority in every Hallmark care home. Our care is person focused, recognising the uniqueness of each individual and their rich life experiences; this is at the heart of our care delivery. We blend our assessments and subsequently tailor every care package to meet individual physical, emotional and social needs, wishes and preferences: this is described as person-centred care. We recognise that the transition into a care setting can be a very emotional life experience. Our relationship with every resident, their family and friends is integral to ensuring a seamless transition, enabling residents to continue their interests and lifestyle with discreet and sensitive support that retains dignity and wellbeing. The relationships we build are essential to excellence in care – our philosophy of care reflects Nolan’s (2006) Senses Framework, which recognises the need to meet six senses, not only for the people we care for but also for their close family/friends, and our care teams. The six senses are a sense of: Security Continuity Belonging Purpose Achievement Significance This approach is both personalised and collaborative, recognising that meeting residents’ needs and wishes is essential and that this is a partnership approach based on strong and positive relationships: this is described as relationship-centred care. Activities & Lifestyle We support our residents to carry on enjoying the everyday routines we all cherish. Our homes offer a wide variety of lifestyle choices tailored to ability, goals and aspirations not limited by risk and disability. Our standard is to run a programme of regular events and clubs in addition to meeting the individual lifestyle profile for each person living in our care homes. There are engaging activities planned each day based on the lifestyle preferences and abilities of the residents. Each home has a programme of social events and entertainment both within the home and cultural experiences and opportunities including visits to theatre, exhibitions and local community events/places of interest. We have a dedicated lifestyles team within each home that is able to support residents to continue hobbies and pastimes and explore new experiences. These team members work closely with residents and the wider care team to discuss and plan to meet individual goals and aspirations. Our philosophy of care is that activity and meaningful occupation is the responsibility of all. From spontaneous moments of fun and interaction, to supporting an individual to do their own laundry, gardening or having a cup of coffee and sharing the cross Nutrition Mealtimes are an important part of daily life in Hallmark Care Homes. We pride ourselves on the quality of our catering and the range of choice available to our residents on daily basis. We promote individual wellbeing through positive and enjoyable dining experience in pleasant settings and support our customers to eat and drink so they are well-hydrated and well-nourished. All our homes offer freshly cooked, appetising and nutritionally balanced meals with a different seasonal choice available every day. Our professional chefs use fresh ingredients to prepare a range of delicious, wholesome meals in our care home kitchens to be enjoyed throughout the day. Our care home catering teams consult with residents on a regular basis to ensure we understand the nutritional requirements and food preferences. Our chefs carefully plan four-weekly menu cycles, which are changed regularly, to ensure each resident enjoys a variety of delicious dishes every day of the week.The preferences of the residents are always taken into account, which means classic meals often feature alongside traditional regional cuisine on our menus. Our homes hold regular themed food days and provide opportunities for the residents to be involved in the preparation of meals if they wish to do so. We know how important mealtimes are to each individual resident and the teams in our care homes are committed to making them a sociable and enjoyable part of each day.The day starts with a choice of cereals, toast, cooked or continental breakfast. At mid-morning the residents will be offered tea, coffee and snacks such as homemade biscuits and cakes. A range of hot and cold dishes are on offer at lunchtime. Afternoon tea is often served with homemade cakes, pastries and scones. In the evening, each resident can choose from a wide selection of hot and cold meals. Evening and night time snacks are also available. Residential care Although many people are staying at home longer, there is evidence to show that some of the factors that are linked to declining health and depression include loneliness and isolation. Our residential communities focus on maintaining lifestyle choices and empowering people to enjoy stimulating and fulfilling lives with discreet and sensitive care and support to retain their choices, personal preferences and independence. Our thriving residential communities enable residents to sustain and build new friendships and relationships both within and outside of the care community. This enables residents to continue hobbies and pastimes they have previously enjoyed and to sample new opportunities and experiences within an inclusive community setting. Nursing Care Most of our homes have communities dedicated to supporting people with both simple and complex nursing needs. These communities have 24 hour nurse leadership, supporting a care team with the skills and knowledge to support the unique and individual nursing needs of the people we care for. Nursing care is carefully assessed and a collaborative care plan is tailored and agreed to all of the needs of the individual and also to fulfil all aspects of the Senses Framework. Our nurses and care team are supported with a programme of ongoing professional and personal development to enable them to deliver excellent care with knowledge and professional skills based on evidence based research. All of our homes are managed by a team with extensive experience and qualifications in care and nursing who support their teams to achieve the highest standards of clinical, emotional and social care. We work closely with our local multidisciplinary teams of doctors, community nurses, social workers, dieticians, physiotherapists and alternative holistic practitioners to ensure the best outcomes to meet individual care needs. Dementia Care As the prevalence of people with dementia increases we naturally support many families on their journey with dementia. Our aim is to maintain a quality of life for each individual that reflects their personality and life choices, recognising the uniqueness of the person and responding to their individual needs with dignity and respect. Within each Hallmark Care Home you will notice our dementia communities have subtle environmental differences to enable people to accommodate some of the cognitive changes that may be experienced with dementia. These changes are available to all but tailored, as required, to the individual. Our philosophy of relationship centred care is all the more important in the communities where people live with dementia. Our approach is feelings-based to reflect the reality of the experiences of the people who live with us. Dementia is not a normal part of ageing. It is an umbrella term for a group of symptoms that reflect progressive damage to the nerve cells within the brain with a number of different causes. Alzheimer’s disease is the most common form of dementia, more people are now being diagnosed with a combination of Alzheimer’s and vascular dementia. We know that by building compassionate, trusting relationships, knowing the individuals’ biography, personality and life journey we can help people (and their families and friends who share the journey) to live enjoyable, stimulating and fulfilling lives. Families and friends form an important part of our relationships in these communities; we offer regular forums and education sessions to support and engage wider family and friends. Our care journey will start with us learning more about your life using our “About Me” booklet and “How I like to spend my day”. This is just the start. We also build a lifestyle profile to ensure each day meets all aspects of the six senses framework which is uniquely personal to the person we care for. Our care teams receive extensive knowledge and skills development to help them feel confident with their additional communication and observational skills to support people we care for with dementia. We regularly conduct observational audits to continuously improve the quality of the lived experience for people living and working in our communities. We are members of the Dementia Action Alliance reporting quarterly at a national level on our progress to meet our annual action plan to improve dementia care services, we have signed up to the national Dementia Pledge and are actively involved in a range of research projects with universities in England and Scotland to improve standards of dementia care nationally. Latest News Identifying Signs and Symptoms of… Hallmark Care Homes is Care… Previous Next Wimbledon care home company wins national award at glitzy ceremony: Hallmark Care Homes, which owns Kew House ... http://t.co/AiyvgjqZ52 Hallmark Care Homes 2 Kingfisher House, Woodbrook Crescent, Radford Way, Billericay, Essex CM12 0EQ Contact Us Care Home Regions Brighton & Hove Cardiff Essex London Norfolk Nottinghamshire Suffolk Surrey Wales Warwickshire Wokingham Our Care Activities Nutrition Residential Care Nursing Care Dementia Care Employment Benefits Search Jobs Training Volunteering