RWA CONNECT MY ACCOUNT About Us Customer Care Water Quality Our Projects Contact Making People's Lives Better by Delivering Water for Life COVID-19 Response Board Meetings & Minutes Pay My Bill Explore our Products & Services PipeSafe Our PipeSafe Programs provide peace of mind from unexpected repair costs associated with leaks, breaks and blockages with water, sewer/septic lines on your property and in-home plumbing. Explore More Recreation Nature’s wonderland is waiting to be discovered on RWA watershed lands. You can jog, hike, bike, cross-country ski, and stream and lake fish. All it takes is an affordable Recreation Permit. Explore More HazWaste Protect our water resources with safe and free disposal of your household hazardous waste at HazWaste Central, open from May through the end of October at 90 Sargent Drive in New Haven. Explore More Learn More Register For CodeRED Newsroom Sustainable Solutions Water Wise Ways Community Outreach Conscious Business 90 Sargent Drive New Haven, CT 06511 CONTACT US CALL 203-562-4020 24/7 for emergencies with your water service For non-emergencies call Monday-Friday 8AM - 5PM Email: ask.info@rwater.com FOLLOW US Privacy Policy Terms of Use Copyright 2021. All Rights Reserved.

RWA CONNECT MY ACCOUNT About Us Customer Care Water Quality Our Projects Contact Strategic Plan The RWA Strategic Plan, adopted by the Authority Board in 2020, serves as a road map for achieving our vision to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Four foundational perspectives serve as key drivers in accomplishing the goals and objectives of the plan that is designed to be a living document. They include: Put the customer first: Prioritize positive customer outcomes; start and end with the customer in mind. Enable our workforce to support a strong future: Mentor, develop and empower employees to promote organizational growth and exceed our stakeholders' expectations. Effectively manage and maintain our core business: Make innovation and continuous improvement integral to all aspects of our operations. Exercise fiscal accountability throughout the organization: Drive shared ownership of financial outcomes. Related Info 2020-2025 Strategic Plan 2015-2020 Strategic Plan Annual Reports Social Responsiveness Reports 90 Sargent Drive New Haven, CT 06511 CONTACT US CALL 203-562-4020 24/7 for emergencies with your water service For non-emergencies call Monday-Friday 8AM - 5PM Email: ask.info@rwater.com FOLLOW US Privacy Policy Terms of Use Copyright 2021. All Rights Reserved.

RWA CONNECT MY ACCOUNT About Us Customer Care Water Quality Our Projects Contact Mission, Vision, Values 90 Sargent Drive New Haven, CT 06511 CONTACT US CALL 203-562-4020 24/7 for emergencies with your water service For non-emergencies call Monday-Friday 8AM - 5PM Email: ask.info@rwater.com FOLLOW US Privacy Policy Terms of Use Copyright 2021. All Rights Reserved.