Chartered Surveyors Call 0333 772 1235 About Bruton Knowles Sectors & Services Property search News & Events Contact us General Terms of Business These terms of business form the basis of the agreement between you and Bruton Knowles LLP. Fees The basis on which we will charge is that agreed with you at the outset of our undertaking work for you. Where fees are based on the time spent by our employees, you will be notified of the applicable fee rates for the staff concerned. Fee rates are revised periodically and we will notify you of any changes. Fee rates are calculated on a standard day of 7.5 hours and a 5‐day week, excluding public holidays. Where you require work to be undertaken outside these hours, a premium to the usual fee rates for the staff concerned may apply and you will be notified of this. Persons responsible for your work We will inform you of the individual responsible for your instructions, and we will advise you of any changes. You agree not to offer employment to any Bruton Knowles LLP partner or employee who is undertaking work for you or to use the services of any such partner or employee as a consultant, either independently or via a third party, for a period of six months following the completion of any work for you by the partner or employee. If this condition is breached you agree to pay us liquidated damages equivalent to 4 months’ fees at the partner’s or employee’s notified fee rate. Payment Invoices are payable on receipt and we reserve the right to charge interest and statutory compensation on overdue amounts in accordance with The Late Payment of Commercial Debts Regulations 2013. Any payments made on your behalf (disbursements) will be charged to you as they are incurred or when you are next invoiced. Disbursements may include a charge for fax, telephone calls, photocopying, information and other office services provided. VAT All our fees and expenses are subject to VAT unless zero rating or exemption applies. Confidentiality We will keep confidential all information you pass to us together with the contents of all our reports, advice and recommendations to you, except as authorised by you or as required by law unless such information is already in the public domain. We will assume, unless you inform us to the contrary, that, where we are working for you together with other professional advisors, we may disclose any relevant aspect of your affairs to them. Unless you inform us to the contrary we shall also assume that you are content for us to refer to you in any proposal or similar submission we may make to potential clients. You agree to keep confidential any methodologies and technology we use in undertaking work for you except in so far as they are already in the public domain. Intellectual Property We continue to own all intellectual property rights created by us in the course of working for you before, during and after completion of the work. Papers held by Bruton Knowles LLP Following the completion of any work for you and payment of our fees, at your request we will return to you any documents you have provided to us in connection with the completed work and any other papers to which you are entitled. We do not undertake to keep files for a specific period of time but we will generally retain these for a minimum of twelve years. After this time we reserve the right to arrange for their destruction. Validity Proposals are valid for 28 days from the date of issue, unless otherwise indicated. Commencement and Termination If we have already started work (for example, by gathering information, project planning or giving initial advice) then you agree that this contract applies retrospectively from the start of our work. The engagement will continue in force until terminated by either party. The relationship may be terminated immediately if either party is in material default or breach of any of its obligations to the other, has any distress or execution levied, enters into any negotiations of arrangement or composition with its creditors, commits any act of bankruptcy or a petition of bankruptcy is presented, or is unable to pay its debts as they fall due. If the relationship is terminated for any of these reasons, you will be responsible for both our fees and disbursements up to and including the date the relationship is terminated as well as any fees incurred by us in connection with the termination of this contract. Liability We will undertake work for you with all reasonable skill and care. We will not be under any liability for any failure to perform any of our obligations due to an act of God, war, terrorism, riots, strikes and trade disputes, lock‐outs, fires, breakdowns, mechanical failures, disruption of energy supplies, interruption of transport, government action or any other cause whatsoever outside our control which affects our business. None of our partners or staff is under any personal liability for work undertaken. Complaints Bruton Knowles LLP operates separate complaints procedures for commercial and consumer clients. Details of these procedures are available on request. The redress mechanism applicable to the procedure in respect of commercial clients is CEDR Solve, and the mechanism applicable to consumer clients is the The Property Ombudsman. Full contact details for each of these bodies are set out in the appropriate complaints procedure. Applicable Law Our relationship with you will be governed by English law and will be subject to the exclusive jurisdiction of the Courts of England and Wales. Data Privacy Policy Bruton Knowles takes data privacy seriously. We collect and use personal data for a range of reasons during the course of our business operations as outlined in this policy. Should you have any questions about this policy or how we use data, please call us on 01452 880000 or enquiries@brutonknowles.co.uk 1. Why we collect your information and what we use it for We collect personal information about you in order to carry out our activities as a business in the context of providing services to you as requested, for contacting you in response to queries and requests for information, and for contacting you with latest industry news via our regular newsletters. Our main reasons for processing data are based on our legitimate interests or fulfilling a contractual or legal obligation. 2. Where your data will be stored Your personal information will be stored on our own servers located in the UK, in email data located within the EEA and, where you request it, other locations of your choosing, to be agreed if and when required. 3. Our website Our website is hosted externally. Any data sent to us via this website will pass through systems operated by our website hosting partner. 4. Social media We use LinkedIn for promoting our organisation. Whilst we are not responsible for data privacy at LinkedIn, we should advise you that LinkedIn may use your data in a number of ways. 5. Security Bruton Knowles has considered Information Security risk and has implemented appropriate procedures and technical controls to help keep your data safe. 6. Your rights Under data protection law, you as an individual have specific rights which are highlighted below: Your Rights How we demonstrate our commitment to upholding these rights The right to be informed – we have to tell you all about our use of your data and your data rights We have produced this privacy statement which we present to you at point of first contact The right of access – you have the right to access any of your personal information that we hold, and verify that we are processing it lawfully You can get in touch with us using the contact details on this form if you would like to know how we manage your information and if you wish to see the information we hold about you The right of rectification – you have the right to have any inaccurate or incomplete information about you rectified If you spot something incorrect, please let us know The right to erasure – you can request that your personal data is deleted, if there is no compelling reason for us to keep it Our data retention policy is to remove your details after 12 years if we do not hear from you The right to restricted processing – you can request that your data is still stored, but no longer processed We will only keep your data if you are an active client and in accordance with our other legal and data retention policies. We do not carry out automated processing, and you can contact us at any time to ask to be removed from any processing The right to data portability – you can request a copy of your data in a digital format so it can be sent to another organisation You may wish to have a copy of your data. We can provide a copy of your personal data in a suitable format The right to object – you can object to your data being processed in certain ways We will not process your data in any way other than as described in this privacy policy The right to object to automated decision making and profiling We do not use automated decision making and we will not profile you in any way 7. What to do in case of an issue If you have any concerns about the data we hold about you or the way in which we use it please contact dataprotectionqueries@brutonknowles.co.uk. About Bruton Knowles What we do Meet the team Executive Management Team Locations Our story Responsible business Career development Job search Life at Bruton Knowles Document Downloads About us Bruton Knowles LLP is a national Chartered Surveying practice providing a comprehensive range of property services to owners, occupiers, investors, lenders and developers. TERMS PRIVACY COPYRIGHT COOKIES ACCESSIBILITY EXTRANET SITEMAP GUIDANCE FOR RESIDENTIAL TENANTS RICS CLIENT MONEY PROTECTION CERTIFICATE CLIENTS' MONEY HANDLING PROCEDURES JANUARY 2021 CONSUMER COMPLAINTS PROCEDURE FOR ESTATE AGENCY, LETTINGS AGENCY AND PROPERTY MANAGEMENT JANUARY 2021 © 2021 Bruton Knowles LLP Bruton Knowles LLP is a limited liability partnership registered in England and Wales with registered number OC418768 and its registered office is Olympus House Olympus Park, Quedgeley, Gloucester GL2 4NF T: 01452 880000