LOOKING FOR HOME SERVICES? CONTACT US HELP & SUPPORT PRODUCTS & SOLUTIONS BUSINESS TYPES WHY VIRGIN NEWS & EVENTS HOME PAGE HOME PAGE BUSINESS TYPES WHOLESALE MARKETS DELIVERING YOUR RESULTS BUSINESS TYPES BUSINESS ENTERPRISE PUBLIC SECTOR WHOLESALE MARKETS DELIVERING YOUR RESULTS MOBILE BACKHAUL NETWORK INTERCONNECT SERVICES NETWORK & DATA SERVICES VOICE SERVICES BUSINESS ISSUES TECHNOLOGY ISSUES INDUSTRY OPINION CONTACT US SYSTEMS INTEGRATORS DELIVERING YOUR RESULTS YOU NEED A SUPPLIER YOU CAN RELY ON – ONE THAT PROCESSES ORDERS SWIFTLY, GETS YOUR SERVICES INSTALLED AND HAS YOU UP AND RUNNING AS SOON AS POSSIBLE. YOU NEED A SUPPLIER THAT UNDERSTANDS YOU - ONE THAT REALLY CARES ABOUT HOW YOUR BUSINESS TICKS AND KNOWS EXACTLY HOW TO BEST SUPPORT YOU. MARKET LEADING DELIVERY We’ve been investing in some pretty sophisticated online order management tools, and during the last year our delivery lead times have improved by an amazing 26% for key data products. This now puts us amongst the fastest in the market! “The Virgin Media Business lead times are amongst the fastest I have ever seen - when the email came through confirming everything was ready to go, I nearly fell of my chair!” Michael Payne, Head of Provisioning, Sprintlink WHAT DOES THIS MEAN FOR YOU? Well, the quicker you’re up and running, the sooner you’ll start earning revenue from your customers. SO, WHAT DO YOU THINK? Your opinion really matters to us, and your feedback is key to driving our improvements. So each quarter we reach out to our customers through our Net Promoter Score (NPS) Survey, to ask for genuine, open and candid feedback – good, bad and ugly – on how we’re performing across the key areas of our business. THANKS FOR HELPING US MAKE A REAL DIFFERENCE… We’ve been taking action on your feedback over the last 18 months, with some impressive results. A massive improvement of 93% in our score means we’re now the best performing Business telecommunications company in the UK – and we think it’s worth shouting from the roof tops! Significant improvements in order handling and installations and a massive positive shift in our NPS score, points towards Virgin Media Business being one of the market leaders in the wholesale telecommunications sector. We’re becoming the go-to provider for a growing number of wholesale customers - when they have a customer requirement to fulfil and need a supplier they can trust, Virgin Media Business is the company they call. “It’s vital that we can be agile when it comes to providing solutions, and the huge reduction in lead times by Virgin Media Business show that they understand what we need!” Euan Reid, Head of Telco, Verizon DOWNLOADS DELIVERING YOUR RESULTS GET IN TOUCH WITH US IF YOU'RE INTERESTED IN WHOLESALE SERVICES FOR MOBILE OPERATORS, INTERNET SERVICE PROVIDERS AND OTHER NETWORK OPERATORS. Any questions? We're here to help. 0800 953 0180 Monday to Friday. 9am to 5pm. QUICK LINKS POPULAR PRODUCTS IPVPN MANAGED INTERNET ACCESS ETHERNET P2P BUSINESS BROADBAND BUSINESS MOBILE ORGANISATIONS LARGE BUSINESS LOCAL GOVERNMENT HEALTHCARE EDUCATION SMALL BUSINESS CUSTOMER AREA REGISTER FOR MYBILL BROADBAND SUPPORT BILLING & ACCOUNTS FAQS TELEPHONY SUPPORT CUSTOMER SERVICES OUR LOCATIONS EMAIL US REQUEST CALLBACK CAREERS 0800 953 0180 Monday to Friday 9am to 5pm © VIRGIN MEDIA BUSINESS LTD TERMS & CONDITIONS PRIVACY POLICY OUR COOKIES FOLLOW US TWITTER YOUTUBE LINKDIN