Home About ACT Careers Contact Call: 717.295.6061 ADVANCED COOLING TECHNOLOGIES MARKETS PRODUCTS R & D RESOURCES SEARCH MAINTENANCE & SERVICE Home | Products | Tekgard Environmental Control Units & Chillers | Maintenance & Service Tekgard Division Service Support: (717) 542-4767 & tkdservice@1-act.com Tekgard Division Spare Parts: (717) 854-0005 (x283) & tkdspares@1-act.com Tekgard Division Quality Assurance: (717) 854-0005 (x225) & tkdquality@1-act.com ECU System sales: (717) 295-6061 or Contact our sales team Customer Care is a core value at ACT, and the service offerings under the Tekgard brand are a manifestation of that dedication. Trust in the Tekgard brand comes not only from the quality of its products but also from its ability to support those products after deployment. Every single ECU that Tekgard delivers has been tested to ensure it meets requirements and will provide long-lasting operation. Though due to the nature of military operations, it is understood that hazards seen during operations will necessitate occasional maintenance needs. ACT believes that a proactive approach to service is crucial in prolonging an ECU’s lifespan, which is why there are a variety of services available to ensure that all ECUs have the dedicated service needed to restore the units to full working order. FIELD SERVICING & SUPPORT Tekgard division service technicians are available to speak with customers over the phone to thoroughly troubleshoot the ECU’s inoperability and establish which—if any—parts need to be replaced or repaired. If a phone call alone cannot resolve the issue, a field service technician can be available to perform warranty and non-warranty work at the customer’s site to get the ECU running again. ACT’s technical specialists at the Tekgard division are known for their quick response and they have been to almost every continent on earth, working with all branches of the military. Our goal is to solve your problem, no matter the location! Available services: Initial Install and start-up training Remote troubleshooting support Onsite technician service support Servicing support for products made by other manufacturers Maintenance and Emergency Support agreements REPAIR OF REPAIRABLE (ROR)/DEPOT MAINTENANCE SERVICE For many customers, it is important to have the original equipment manufacturer service the products. With this in mind, ACT is able to restore ECUs at its Tekgard facility via its Repair of Repairable (RoR) service. The RoR process begins with a thorough inspection of the unit upon arrival, followed by a test of all functions. Each part change/repair is cataloged, and the unit undergoes a full production test to recertify it prior to redeployment. This RoR process restores ECUs with an added degree of quality that the controlled environment of ACT’s Tekgard facility provides. Repair & Restoration of systems & accessories Effective cost savings in restoring existing equipment Support various manufacturers, including obsolete OEMs SPARE PARTS & ACCESSORIES For customers looking to do repair work themselves, ACT offers a spare parts service that makes it easy for its Tekgard ECUs to get the exact pieces they need. OEM supplier to primes & depots Expedited quotes & delivery times Dedicated spare parts representatives TRAINING & TECHNICAL MANUAL SUPPORT Training courses are available to customers who are looking for a hands-on method of confirming that their technicians and operators are equipped with the knowledge necessary to keep their ECUs operational. Additionally, technical manuals for each available Tekgard ECU are updated with every new product revision and part change. These manuals provide customers and end-users with detailed background information on their ECUs, including product care and safety practices. Systems familiarization & certification training Technical writing for system-level operations & maintenance Tekgard Division Service Support: (717) 542-4767 or tkdservice@1-act.com Tekgard Division Spare Parts: (717) 854-0005 (x283) or tkdspares@1-act.com Tekgard Division Quality Assurance: (717) 854-0005 (x225) or tkdquality@1-act.com CONTACT OUR SALES TEAM for more information on how we can support your needs! ABOUT VIDEO: ABOUT TEKGARD ALL PRODUCTS HAVE A QUESTION OR PROJECT TO DISCUSS? HOME MARKETS PRODUCTS RESEARCH & DEVELOPMENT RESOURCES 1046 NEW HOLLAND AVENUE, LANCASTER, PENNSYLVANIA 17601, USA | PHONE: 717.295.6061 | CONTACT US SITE MAP | PRIVACY POLICY | COPYRIGHT 2021. ALL RIGHTS RESERVED ISO9001 & AS9100 CERTIFIED, ITAR REGISTERED ECOMMERCE TERMS & CONDITIONS | ECOMMERCE RETURNS & REFUNDS | 3 months 6 months 12 months