IBM® My IBM Site navigation Automation Products Solutions Services Learn Explore More Visualize business processes Ditch the sticky notes on the way to seeing and understanding better processes Start 30 Days Free Trial Go to Blueworks Live 01 Introduction 02 See it in action 03 Case studies 04 Platform 05 Explore more Introduction What is process mapping? Process mapping is any automation strategy’s first step. It lets non-technical people work across departments to see a process landscape. Why is process mapping important? Inefficient processes cost you time and money. Bottlenecks, complexities and a lack of understanding mask opportunities for process improvement. Process modeling lets you gain better visibility into business operations, helping you create efficiencies at scale. What’s your process mapping maturity? Read infographic (840 KB) Benefits Eliminate your silos Engage cross-organizational subject matter experts to document and design processes. Optimize business operations Quickly and easily analyze existing processes to identify areas of improvement. Keep a single version of truth Store process maps in a common tool so you have an updated record of business operations. Which processes do you map? Guide your next steps by answering these questions about your existing processes. Which processes result in customer dissatisfaction? Which processes have obvious problems? Which processes are high cost or high volume? Which processes require significant manual intervention? Do employees make decisions manually, make inconsistent errors or apply the wrong policies? Is there an area of your business that you want to automate? Read how to get the most out of process mapping (link resides outside IBM) See it in action Process mapping in a minute Watch a one-minute overview of how to map and optimize your business processes — visually, simply and collaboratively — with IBM Blueworks Live. Process made simple (01:01) Testimonial “If you are using Visio to model processes, save yourself and start using Blueworks Live...you'll never turn back once you do. You can model processes quickly, share them easily and diagram decisions well.” — G2 Crowd reviewer Go to G2 Crowd review (link reside outside IBM) Case studies See how clients are using Blueworks Live to transform business operations. Previous 1/3 Barclays Bank PLC Barclays improves customer satisfaction with 88 percent faster roll out of automated processes. Learn more TIM AG TIM boosts productivity by reducing the time required to onboard new staff by 50 percent. Learn more Next Platform Tap into the platform’s full set of capabilities for automating all types of work at scale. Learn about the automation platform Related capabilities Previous 1/3 Workflow Design and manage end-to-end workflows. Tasks Reduce employee repetition with robotic process automation and focus on higher-value work. Next Explore IBM’s process mapping tool Collaborate your way to better business processes. IBM Blueworks Live Sign up for the latest insights Get the IBM Automation Insider newsletter for expert advice, product updates, use cases and more. Subscribe now ContactPrivacyTerms of useAccessibilityCookie preferences Netherlands - English Argentina - Spanish Australia - English Brazil - Portuguese Chile - Spanish China - Chinese (Simplified) Colombia - Spanish Czech Republic - English Denmark - English Egypt - English France - French Germany - German Hong Kong S.A.R. of China - English India - English Italy - Italian Japan - Japanese Korea, Republic of - Korean Malaysia - English Mexico - Spanish Peru - Spanish Poland - Polish Russian Federation - Russian Saudi Arabia - English Singapore - English South Africa - English Spain - Spanish Sweden - English Taiwan - Chinese (Traditional) Turkey - Turkish United Arab Emirates - English United Kingdom - English Afghanistan - English Algeria - French Angola - Portuguese Anguilla - English Antigua and Barbuda - English Aruba - English Austria - German Bahamas - English Bahrain - English Bangladesh - English Barbados - English Belgium/Luxembourg - Dutch Belgium/Luxembourg - English Belgium/Luxembourg - French Bermuda - English Bolivia - Spanish Botswana - English Brunei Darussalam - English Bulgaria - Bulgarian Bulgaria - English Burkina Faso - French Cambodia - English Cameroon - English Cameroon - French Canada - English Canada - French Cayman Islands - English Chad - French Congo - French Congo, The Democratic Republic of the - French Costa Rica - Spanish Croatia - Croatian Croatia - English Curacao - English Cyprus - English Czech Republic - Czech Denmark - Danish Dominica - English Ecuador - Spanish Estonia - English Estonia - Estonian Ethiopia - English Finland - English Finland - Finnish Gabon - French Ghana - English Greece - English Greece - Greek Grenada - English Guyana - English Hungary - English Hungary - Hungarian Indonesia - English Iraq - English Ireland - English Israel - English Israel - Hebrew Ivory Coast - French Jamaica - English Jordan - English Kazakhstan - English Kazakhstan - Kazakh Kenya - English Kuwait - English Latvia - English Latvia - Latvian Lebanon - English Libya - English Lithuania - English Lithuania - Lithuanian Madagascar - French Malawi - English Mauritius - English Mauritius - French Montserrat - English Morocco - French Mozambique - Portuguese Namibia - English Nepal - English Netherlands - Dutch New Zealand - English Niger - French Nigeria - English Norway - English Norway - Norwegian Oman - English Pakistan - English Paraguay - Spanish Philippines - English Portugal - English Portugal - Portuguese Qatar - English Romania - English Romania - Romanian Saint Kitts and Nevis - English Saint Lucia - English Saint Vincent and the Grenadines - English Saudi Arabia - Arabic Senegal - French Serbia - English Serbia - Serbian Seychelles - French Sierra Leone - English Slovakia - English Slovakia - Slovak Slovenia - English Slovenia - Slovenian Sri Lanka - English Suriname - English Sweden - Swedish Switzerland - French Switzerland - German Tanzania, United Republic of - English Thailand - English Trinidad and Tobago - English Tunisia - French Turks and Caicos Islands - English Uganda - English Ukraine - English Ukraine - Ukrainian United Arab Emirates - Arabic United States - English Uruguay - Spanish Uzbekistan - English Uzbekistan - Uzbek Venezuela - Spanish Vietnam - English Vietnam - Vietnamese Virgin Islands, British - English Yemen - English Zambia - English Zimbabwe - English Netherlands - English