Login Contact us Try for free Operational continuity Business leaders need to quickly adjust their communication strategies to keep up with rapidly changing environments while maintaining the same level of customer support and productivity. Try for free Direct communications to the right place Set up workflows to detect the initial interaction and then distribute to an automated service or a live person. Automate customer service interactions Offload the work of answering FAQ-style questions or handling basic tasks to chatbots or automated processes. Send timely alerts and notifications Send notifications or automated campaigns to update your audience on important business and product information. Ensure superior customer and employee experience with automation, self-service, and proactive notifications Our Atmosphere capabilities help ease the strain on resources with automation, while outbound omni-channel notifications keep employees and customers in the loop. CONTACT CENTERS Manage high call volumes Even when you are hit with high call volumes and increased pressure on agents, ensure no customer inquiry goes unanswered with a chatbot to answer basic questions and self-service options. Escalate more complex or urgent needs to a live agent. Dispersed workforces Don’t worry about losing productivity from dispersed workforces with Atmosphere Smartflows. Easily redistribute incoming communications to other call centers based on volume, location, or need. HUMAN RESOURCES Maintain company culture Even if your team can’t physically be together, you can still maintain your culture through group chats, virtual events, and employee collaboration tools. Employee notifications Set up a campaign to share the latest, most accurate information with just a few swipes and clicks. Keep your employees informed of policy changes or send motivational notes via automated messages. Built for the enterprise EASY TO USE EASY TO IMPLEMENT EXPERT GUIDANCE With embedded AI, a drag and drop flow builder, and pre-built templates, Atmosphere provides immediate enhancements to the customer experience. Operational continuity resources BLOG Bolster Operational Continuity with CPaaS Read More BLOG Staying Connected and Protecting Company Culture in Times of Uncertainty Read More BLOG Adopt automation to reduce the strain on your contact center in times of crisis Read More BLOG Automation supports Human Resource teams in time of crisis Read More View All Resources Experience IntelePeer today Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between. Get started Speak to one of our friendly and knowledgeable salespeople Get a FREE 30-day trial Try out our Atmosphere CPaaS platform for free with no strings attached today Visit our Resource center Check out our datasheets, analyst reports, ebooks, and more Getting started is easy and free Chat with an expert ADDRESS 155 Bovet Rd, Suite 405 San Mateo, CA 94402 CALL US AT +1 (877) 336-9171 EMAIL info@intelepeer.com English © 2021 IntelePeer Cloud Communications LLC. All Rights Reserved Platform Atmosphere CPaaS Voice Messaging SmartFlows Engage Insights Integrations Webex Calling About Our company Careers Leadership Legal Solutions BY DEPARTMENT Contact centers Customer service Finance Human resources Marketing IT BY NEED Operational continuity Leveraging AI Better CX Partners Partner portal Partners Become a partner Find a partner Resources Blog News and press Resource center Documentation Privacy Preference Center Trust & Security