SUPPORT COMMUNITY SERVICES 1-877-292-8767 SEARCH SOLUTIONS PLATFORM COMPANY RESOURCES PARTNERS SEE A QUICK DEMO Support Have a question? Need help? Our team of engineers and data security specialists are here to help. OPEN A SUPPORT CASE LOGIN TO THE PORTAL Drop us a line. We’re a responsive team of support engineers who go above and beyond, whether that’s troubleshooting a configuration issue or helping customers with year-end auditing requirements. Interested in premium support options? Dedicated Support Engineers Premium 24x7 Support Contact us about premium support here. Get in Touch US: 1-877-292-8767 UK: +44-8001700590 See All Dialing Options OPEN A SUPPORT CASE “The Varonis professional services team was absolutely astounding! They worked endlessly until all my issues were resolved and made my job easier! Thank you all for making this a HUGE success and WIN for T-Mobile!” PATRICIA ECHARBARNED, T-MOBILE 1 2 3 Ask the Community How do I export a report on stale data? Where can I download the latest version? How do I get the latest ransomware dictionary extensions? We’ve got an online community staffed by experts, just for you. Check it out for product documentation, video training, Q&A, feature walkthroughs, and more. GO TO VARONIS CONNECT FAQ Frequently Asked Questions Last updated December 4, 2020 Varonis offers multiple support options to help you better see and understand your data. Listed below are a series of common questions and answers about how the Varonis support team handles your cases, what maintenance means to you, and the other resources that will be available for you so that you can make the most of your Varonis experience. General Information What are Varonis support hours? Observed US Holidays Observed EMEA Holidays What is Software Maintenance? What kind of SLA does Varonis offer? What is a "My Varonis" account? How can I get product training? Are there other ways to connect with Varonis users and team members? In what language is Support available? Opening A Case How do I open a case? What kind of information is helpful to provide when opening a case? When opening a case, what does the severity level mean? Can the support team help me create reports? After Submitting A Case What happens after I submit a case? What can I do if my case needs more attention? What happens if I report a bug? Looking for training or services? We have a dedicated team for that! VIEW OUR SERVICES VARONIS Français Deutsch 日本語 Pусский Español Português SOLUTIONS Data Protection Threat Detection & Response Compliance Data Classification Ransomware Insider Threats External Threats PLATFORM How It Works How to Buy How to Use It Real Results ROI Integrations COMPANY About Varonis Careers Customers Investor Relations Corporate Responsibility Brand Contact Us RESOURCES Free Security Training Get Varonis Certified Analyst Reports Whitepapers Guides Videos Events PARTNERS Technology Partners Channel Partners Partner Portal © 2021 Varonis | Policies | Certifications     This site uses cookies to provide you with a better browsing experience. Further information may be found in the Varonis Site Privacy Policy Accept