Loading... Menu Main Menu Information Services You are here: ... Welcome to Information Services We serve our community by exploring, developing, implementing and supporting effective and innovative use of technology through teamwork, collaboration, innovation, and accountability to our departmental partners. Responsibilities include planning, developing, implementing, and supporting the IT systems and networks throughout the City of Fresno. About Us Geographic Information System - GIS Service Level Agreement Enterprise Catalog (SB272) Strategic Plan About Us The Information Services Department will be recognized and sought after as their first choice for a reliable and trusted source for Information Technology for the City of Fresno. Our customers will choose us as the “team of choice” for all of their Information Technology needs including expertise, planning, implementation, development, security and support. Goals: Customer Service – establish and maintain partnerships with entities city-wide to create a city-wide support infrastructure for technology and telecommunications that will increase support and services to City of Fresno team members and constituents. Networking Infrastructure – implement and maintain a high-speed, reliable and secure networking infrastructure that meets or exceeds the current and future requirements for the City of Fresno’s operations. Application Infrastructure – establish and maintain an infrastructure that provides highly available and secure applications, information stores and web services. Administration – increase efficiency and effectiveness of administrative tasks and financial responsibility through the implementation of technology and improved business processes. Telecommunications – implement and maintain a reliable and secure telecommunications infrastructure to meet and exceed current and future requirements for the City of Fresno. Project Management – develop, maintain and implement projects in a cost effective, timely and efficient manner. Responsibilities The Information Services Department (ISD) is responsible for overseeing the use of Information Technology to support the goals and initiatives of the City of Fresno. ISD will ensure effective and efficient use of existing and emerging technologies in government operations as well as deliver information while safeguarding data. The Department is responsible for essential City functions such as: Internal and external voice communications (including land lines, cell phones, microwave and two-way radios). Network connectivity, disk storage, security, data integrity and data backup operations. Internet connectivity and security. E-Mail Communications. Dissemination of essential information to the City and its customers through the City’s website. Procuring and maintaining City hardware and software. Providing HelpDesk services for IT related issues as well as desktop and server support. Enterprise IT Project Management. Developing and maintenance of enterprise applications. Geographical Information Services (GIS). Traffic Operations Center fiber infrastructure and web operations management. The Department strives to provide the highest level of service to its customers through innovation and teamwork. Divisions Administration Division is responsible for the financial aspects of the department including processing personnel information, budget creation and management and other administration functions. Communications Division is responsible for telecommunications for the City of Fresno. This includes enterprise phone switching, T-1’s, cell phones, PDAs and other telecommunications activities. Computer Services Division is responsible for network infrastructure, desktop support, HelpDesk, AS/400 Operations and Traffic Operations functions (IT based). Systems and Applications Division is responsible for the development and maintenance of enterprise wide applications, data base administration functions and Web development and maintenance. Geographical Information Systems Division is responsible for the development and maintenance of GIS systems. Includes system services, map services, map layers and other data and special projects. Cybersecurity Tips ADDRESS 2600 Fresno Street Room 1059 Fresno, CA 93721 (559) 621-CITY (2489) INFORMATION SERVICES Bryon Horn Chief Information Officer (559) 621-7171 Email Us Selecteer een taal▼ Security & Privacy Policy | Internet Policy | Accessibility Policy | Staff | Staff E-Mail