Munis Self Service Log In Home Online Bill Pay Employment Opportunities Vendor Self Service City of Fort Smith Self Services Welcome to the City of Fort Smith's Self Service Portal. You can use the menu on the left to get to the appropriate function you're looking for or see the descriptions below. Online Payments / Citizen Self Service – Citizen registration portal for all citizens doing business with the City of Fort Smith. Please see the citizen self-service registration guide here: How To Setup Your Online Account to see what you need to do to pay your bill online and also please see frequently asked questions below. Vendor Self Service – Vendor registration portal for all vendors doing business with the City of Fort Smith. Please see the vendor self-service registration guide here: Self Service Registration Guide Employment Opportunities – To search for job opportunities at the City of Fort Smith the Employment Opportunities link is where you want to go. You can apply, track, register for alerts, and several other functions here. Employee Self Service – For employee options please click the login icon in the upper right and login with your provided username and password. This service is for current and past City of Fort Smith employees only. You will not see this link until you login with the provider credentials. If you require assistance please contact ITS at 479-788-8900. UTILITIES SERVICES Frequently Asked Questions ACCOUNT How do I set up a new account? New water service must be set up in person at 623 Garrison Avenue. You will need to bring your ID or Driver’s license, a copy of your lease or purchase agreement, and a $50.00 deposit. We accept cash, check, money order, and debit or credit cards. How do I make changes to my account? Call Citizen Services to transfer services to a different address, disconnect services, or change your billing address, etc. These changes can be made over the phone after verifying account holder information. What is my account # and customer ID? Your account number is listed at the top of your bill. Citizen Services can provide this information for you if you don’t have a copy of your bill. BILLING & PAYMENTS How can I pay my bill? You may pay your bill by the following methods: Online: Register at SelfService.FortSmithAR.gov Automatic Bank Draft: Call Citizen Services to sign up Direct Mail: PO Box 1908, Fort Smith AR 72902 In Person: City Offices at 623 Garrison Avenue Drive-Thru at 512 Rogers Avenue behind Area Agency on Aging By Phone: 866-344-8360 Drop Box: In front of City Offices – 623 Garrison Avenue Behind City Offices – North A Street Windsor Branch Library – 4701 Windsor Drive Miller Branch Library – 8701 S. 28th Street Dallas Branch Library – 8100 Dallas Street Behind Rivers Tire Shop – 3408 Jenny Lind Why is my utility bill so high? A higher bill could be due to increased usage or it may indicate a problem. Call Citizen Services to request a review of your bill. If necessary, an inspection of the meter service will be scheduled. I can’t afford to pay my bill. Is there any help available? If you are low income, you may be eligible for utility assistance through Project Concern. The program provides the following City utility discounts for qualified participants: · Sanitation Services – 19% · Sewer Services – 50% · Water Services – 50% of base charge To apply, call Citizen Services or visit our website at www.fortsmithwater.org and click on Project Concern. What are water billing tiers? Water tier rates were implemented in January 2011 for residential accounts. · Tier 1 – Water usage of 0-5 CCF is billed at $2.28 per CCF. · Tier 2 – Water usage of 6-15 CCF is billed at $2.96 per CCF. o Example – If 6 CCF is used, 5 CCF is billed at $2.28/per CCF and 1 CCF is billed at $2.96. · Tier 3 – Water usage of 16 CCF and above is billed at $3.35 per CCF. o Example – If 16 CCF is used, 5 CCF is billed at $2.28/per CCF, 10 CCF is billed at $2.96, and 1 CCF is billed at $3.35. What is winter averaging? Most of the water used during winter months (November to March) occurs indoors and the wastewater goes directly into the sewer. Water use is much higher in the summer months (April to October) due to outdoor activities. Most water used outdoors does not go directly into the sewer. To give customers a break during high usage months, sewer bills are based on an average of your prior winter usage or actual current usage, whichever is lower. LEAKS & METER ISSUES How do I report a leak? Call Citizen Services or visit the City's website at www.fortsmithar.gov: · At the top of the page, choose "I WANT TO” · Select "Submit a Service Request or Report an Issue". · Scroll down to "Water Leak”. Also on the City’s website, check out our “Water Leak Status Map”. A link is available on the homepage under “Latest Alerts”. If you suspect a leak in your house or on your property, you should contact us to have the water turned off. Only City employees and licensed plumbers should access the water meter box. See below for our after-hours emergency number. I don’t think my meter is reading accurately. Can someone come out and check my meter? Call Citizen Services to request a meter inspection. Please allow three (3) business days for the inspection to be completed. CONTACT US Citizen Services Location: 623 Garrison Avenue Hours of Operation: Monday – Friday, 8:00 AM to 5:00 PM Phone: (479) 784-2262 Email: CustomerService@FortSmithAR.gov After-hours Emergencies: (479) 784-2342 ©2021 Tyler Technologies, Inc.