Contact Us Login Register Home Services Viewing Facility Clients & Testimonials Key People Contact us About Us You are here » About Us » Called by Perspective? Called by Perspective Research Services? Perspective is commissioned to conduct thousands of telephone surveys every year by a wide range of clients (including market research agencies, brands, charities, political parties and government agencies) who are looking to gather opinions from the general public or consumer groups. Our interviewers are trained to be professional at all times and are given a range of information to help them deal with any queries that may arise during the course of a call. However, questions may arise after the call has ended, or you may want to comment or make a complaint. If you need to contact anyone at Perspective as a result of a call we have made, please email info@perspectivemr.com Where did you get my telephone number from? There are two main ways in which we may have obtained your telephone number: We are often commissioned by companies to conduct surveys on their behalf with their customers: this ensures an independent, unbiased approach to collecting opinions and helps companies get an accurate picture of their customers’ views. In such cases we would have been passed customer details by the company commissioning the research; Some clients want their surveys to be nationally or regionally representative of the population. In such cases we will have randomly generated your phone number through a widely used Market Research method called Random Digit Dialling. Because these numbers are generated randomly we hold no personal information related to them: indeed, until we call these numbers we do not know if they exist as live telephone numbers. Why do you call me when I am registered with the Telephone Preference Service (TPS)? Perspective does not sell or market any products to respondents – the purpose of our calls is always for genuine market research, the answers to which are completely confidential and only ever passed on to clients in an anonymised form. As a market research agency conducting surveys, Perspective is exempt from The Telephone Preference Service (TPS). TPS was set up to allow registration by those who do not wish to receive sales and marketing calls. This is stated in the letter TPS send out to all those who register with them: “Your TPS registration will not stop calls from companies involved in market research…”. The TPS website also states this in its FAQ section 17. Do not call list If you do not want us to call you again please email Sally.Li@Perspectivemr.com with your telephone number and ideally the date/time we called you. We will add your number to our Do Not Call list to ensure you are not called again by us. In all cases, we will try to respond to your request as quickly as possible. Please be assured we are registered under the Data Protection Act 1998 as a Data Controller and any numbers you supply to us will be stored only so that we do not call these numbers in future. We will never pass your number to anyone else. BDRC Continental © 2015 Text Size: / Text only Site map Privacy Terms & Conditions Services Quantitative Services Qualitative Services Data Processing Advanced Analytics Full Service Mystery Shopping Viewing Facility Studio & Facilities Moderators Recruitment Rate Card Location