Contact Us MemberConnect Careers News & Events Insights Solutions About Achieve New Possibilities with PSCU Built, Owned and Governed by Credit Unions. Committed to service excellence and focused on innovation, PSCU connects members with a world of new possibilities. As the nation’s premier payments CUSO, we are proud to partner with credit unions to help them grow and meet evolving member demands. Leveraging digital technology, PSCU now supports the success of more than 1,800 financial institutions, representing more than 6.9 billion transactions annually. Discover what’s possible with PSCU. Learn more about our best-in-class solutions, including traditional and digital payments, risk management, analytics, digital banking, loyalty programs and comprehensive, 24/7/365 member support. PSCU 2020 Overview The payments landscape is rapidly evolving and so is PSCU. Our 2020 annual report highlights the significant investments we've made in our team and technology to ensure accelerated growth for credit unions and boundless momentum for our movement. Discover a detailed overview of our strategic priorities, innovative solutions and overall business performance when you download the PSCU 2020 Annual Report today. PSCU is made up of 2,800+ employees Serving 1,800 financial institutions 6.9 billion unique transactions a year Saving $471 million in potential fraud We have the products, knowledge, and experience to bring your credit union to a whole new level. Doesn’t your credit union deserve the very best? A Trusted Advisor Founded by credit unions more than 40 years ago, PSCU plays a leading role in the progression of credit union success and growth. From end-to-end solutions that help strengthen portfolios, to call-center support that serves as an extension of credit union staff, PSCU is committed to helping credit unions achieve a strategic, competitive advantage. Join us. Testimonial Michelle James VP Digital Transformation, Pen Air Federal Credit Union “We've seen tremendous growth in both portfolios, great fraud monitoring services, and we're always able to offer what our members are looking for, thanks to the technology and the investments that PSCU is putting into things we're able to provide those products and services that our members are looking for.” Hear more from our Owners History Timeline PSCU has more than 40 years of dedicated service, providing total solutions to credit unions across the country. See how we become the premier credit union solutions provider in the country. 2020 PSCU acquires the Primax business, a provider of support services for payment card programs for financial institutions throughout the U.S. and the Caribbean, from T.K. Keith Company, Inc. 2019 PSCU announces a three-year, $100 million investment – the largest ever approved by its Board of Directors – to further advance several key strategic priorities, including optimizing digital experiences, growing member engagement, delivering market-leading security solutions and delivering an unparalleled experience for its credit unions and their members. 2018 Lumin Digital, a PSCU company providing a cloud-based digital banking platform built using market-leading technology, is established. That same year, CU Recovery and The Loan Service Center are acquired to expand PSCU’s ability to service Owners with a comprehensive collections offering. 2016 PSCU is awarded NACUSO’s CUSO of the Year Award, recognizing the important role the CUSO plays in helping credit unions effectively and efficiently serve their members. 2015 Chuck Fagan appointed President and CEO, and PSCU redoubles its efforts to leverage our payments expertise to partner with credit unions to enable growth and provide an unparalleled member experience. Total Accounts serviced exceeds 18 million, representing more than 2 billion in transactions and 18 million call center inquiries. 2014 41% of all credit unions and 23% of all financial institutions offering Apple Pay are PSCU Owner Credit Unions. 2012 Company rebranded as PSCU. PSCU partnered with Google Wallet, becoming first processor to make branded mobile payment technologies available to Owner Credit Unions. 2011 Michael J. Kelly is named President and CEO. Total Member Care Call Centers inquiries exceeds 17 million. 2010 Bill pay subscribers exceed 1 million. Dave Serlo, PSCU Financial Services’ first employee and beloved CEO, passes away. 2007 PSCU Financial Services acquires Digital Dialogue. 2006 Surpassed milestones of providing service for 10 million accounts. Staff grows to over 1,000 employees serving over 900 financial institutions. 2002 Company’s name changes to PSCU Financial Services, better reflecting our broadened product offering and expanded portfolio of services. 2001 PSCU and PSCU Service Centers merge into a single entity. Launch of CURewards for credit programs. 1999 Over 500 credit unions, representing 5 million cardholders serviced. ePSCU is launched. 1995 PSCU Service Centers supporting 3 million cardholders. Advisory Group established. 1994 PSCU becomes a credit union cooperative. New PSCU Service Centers Headquarters building opens. Western Region relocated to Phoenix, AZ. 1992 PSCU launches C.U. In the Air Miles, a unique frequent flyer program. 1991 PSCU begins implementing and servicing debit card programs. 1990 PSCU first in the credit union industry to offer full 24/7/365 cardholder support. 1989 PSCU converts to First Data Corporation to better position members for the 90s and beyond. PSCU Service Centers, Inc. opens for business, servicing 840,000 cardholders for 280 credit unions. 1983 PSCU grows to 275 credit unions. Dave Serlo hired as President and first employee of PSCU. 1978 PSCU membership grows from 5 to 36 credit unions. 1977 Payment Systems for Credit Unions (PSCU) formed by five leading credit union CEOs from GTE Federal Credit Union, Suncoast Schools Federal Credit Union, Pinellas County Teachers Credit Union, Publix Employees Federal Credit Union, and Railroad & Industrial Federal Credit Union. Visa U.S.A., Inc. approves the application of this unified group of credit unions to issue credit cards. Leadership We are proud of the people who work hard to make us the best partner for every credit union. Executive Team Charles E. “Chuck” Fagan, III President & CEO Read Bio Brian Caldarelli EVP, Chief Financial Officer Read Bio Tom Gandre EVP, Chief Operating Officer Read Bio Lynn Heckler EVP, Chief Talent Officer Read Bio Scott Wagner EVP, Chief Revenue Officer Read Bio Dean Young EVP, Chief Experience Officer Read Bio Board of Directors Sean Rathjen Chair Consumers CU CEO Frank Weidner Vice Chair Wings Financial CU CEO/President Andrew Rosen Treasurer Hawaii State FCU CEO/President Cathy Pace Secretary Allegacy FCU CEO/President Cathie Tierney Past Chair Community First CU CEO/President Craig Esrael Board Member First South Financial CU CEO/President Todd Lane Associate Director California Coast CU CEO/President Jeff March Board Member Citadel FCU CEO/President Maria J. Martinez Associate Director Border FCU CEO/President Mark Robnett Associate Director Justice FCU CEO/President Chris Shockley Board Member Virginia CU CEO/President Amy Sink Board Member Interra CU CEO Rob Stuart Board Member OnPoint Community CU CEO/President Nathanael Tarwasokono Board Member Firstmark CU CEO/President Community Being a part of our community is a core part of our PSCU culture. We actively engage in our industry and our community to help make the world a better place. From board and committee participation and sponsorships, to volunteer work & donations, PSCU aims to make a difference every way we can. Industry Engagement Industry Sponsorship Charity PSCU Is The Partner You Can Trust Your members deserve the best products and services available. You deserve a partner who understands every aspect of your credit union. Partner with the best. Partner with PSCU today. Talk to PSCU Today 844-367-7728 Let Us Contact You Send us an email on our Contact Page Send an email Are You Ready to Make a Real Difference Doing Something You Love? At PSCU, it’s our goal to make a difference in the lives of our clients, their members, and — most importantly — our employees. 844.367.7728 Send an email 2020 Annual Report News & Events MemberConnect Privacy Policy Ethics Careers Follow PSCU Corporate Headquarters: 560 Carillon Parkway | St. Petersburg, FL 33716 Copyright © 2007-2021 PSCU; All rights reserved.