Multichannel contact center expert in Customer Relations Give meaning to your calls Commercial contact 02 78 77 02 40 Who are we ? Activities Client approach Dedicated services News Careers Contact Receive the newsletter Home > Activities > Marketing studies Activities Customer relationship advice Marketing studies Training Marketing studies Wisearch Insight is a quantitative research institute that places the customer journey at the center of your issues. He uses his multi-channel expertise to develop your customer knowledge. A brand, a promise ... Wisearch Insight is Voxens' integrated research firm. Initially dedicated to Voxens customers, it offers quantitative research solutions to better understand the journey of their customers and prospects. Today, Wisearch Insight provides ad hoc solutions with great flexibility , in order to provide precise insight into each of your issues. From the satisfaction survey to sectoral or market files , Wisearch Insight relies on Voxens' global vision of the major challenges of the customer journey . Beyond carrying out studies, we systematically provide recommendationsto each of the issues entrusted to us. Wisearch Insight is therefore part of a lasting relationship with you , as a partner in your decisions. Expertise: Wisearch Insight is based on a perfect mastery of web infrastructures and telephone platforms . Fully internalized , these resources are secure for optimal data protection . Our methods: CAWI (surveys administered directly online) CATI (computer assisted telephone surveys) Combined with the telemarketing operations that we conduct with Voxens, our administration methods allow perfect traceability of results and transparent performance control. Whatever your problem, the Wisearch Insight teams support you from the creation to the completion of your project. This allows us to cultivate a close knowledge of our customers and to support them as a true partner. Solutions: Knowledge and management of markets: Notoriety study Memory impact Opinion poll / survey Measuring market expectations Understanding of customer processes: Satisfaction survey Audit of loyalty programs Motivations for customer leakage Measuring customer expectations Sector studies: Associative Hurry Bancassurance Automotive Health Actions télémarketing (en partenariat avec Voxens) : Contrôle des performances Analyse des ressentis clients Impact de vos opérations télémarketing Méthodes et process : Wisearch Insight s’appuie des compétences pointues en : Data mining et data profiling Une parfaite maîtrise des bases de données L’exploitation exhaustive de fichiers riches en informations : > CSP, âge, situation familiale > Comportement culturel > Géomarketing > Niveau de revenu, détention patrimoniale .... À partir de cette triple compétence, Wisearch Insight analyse systématiquement la structure des fichiers pour en extraire typologies et segments, et ainsi déterminer le processus de travail le plus adapté. Process : Pilotage en mode projet Compréhension de vos problématiques Étude des briefs Weekly exchanges Launch of studies / monitoring of results Results report Recommendations Who are we ? Presentation Key figures Team Social Action References Activities Customer relationship advice Marketing studies Training Client approach Project management Infrastructure Dedicated services Edition-Press Charity Bancassurance Automotive Health News Articles Newsletters Careers HR commitment Jobs Spontaneous application Contact Sitemap Legal Notice Useful links