Jump to Navigation Main menu About News Cases Events Jobs groups sponsoring Some of our Top Stories Cases A.S.Adventure eliminates paper from after sales with Dynamics CRM - Infront With its after sales, A.S.Adventure has automated its last manual business process. Infront installed Microsoft Dynamics CRM by which the retailer manages the monitoring of all after sales files. In the sales point, the shop assistant makes a file through an online module. The headquarters sees the file immediately in the work list. There is no more need for carbonless paper, nor the need for retyping it in Excel. Everything is centrally stored in CRM, where everyone finds the product status and the communication with the suppliers. Therefore Infront integrated Microsoft Office 365 with CRM software. Parallel the retailer also automated the internal communication to its store managers with Dynamics CRM. They now receive an email with a link to the relevant information and tasks in CRM. Completed tasks are checked off in CRM, which greatly simplifies the monitoring by the headquarters. With SQL Server 2012 xVelocity, we saw our database query speeds increase by five times. With SQL Server 2012 xVelocity, we saw database query speeds increase by five times. With that kind of performance boost, we will be able to process many more queries each day and respond much faster to our customers. BICS, an affiliate of the Belgacom Group, offers wholesale telecommunication solutions to communication service providers worldwide. BICS needed to boost its database performance and increase availability for its internal collaboration application. The firm implemented a Microsoft database management and high-availability solution. As a result, the company can perform database queries five times faster and can sustain continued business growth. BICS will also be able to ensure higher availability for tis critical employee application. Self-Service BI Module for Financial Software by Wolters Kluwer Financial Services and Kohera Wolters Kluwer Financial Services together with BI partner Kohera have built a self-service Business Intelligence module based on Microsoft SQL Server 2012. The BI Technology PowerPivot and Power View were integrated into Financial Studio, the Software portal of Wolters Kluwer Financial Services. The new BI module allows end users to analyse data and design and generate reports themselves from within the familiar Excel environment. Thanks to the self-services BI, the IT department no longer has a deal with every user request and users can respond quickly to new business needs. Kohera started working with the new BI tools in SQL Server 2012 even before they were on the market. So for Wolters Kluwer Financial Services, the new module means a competitive advantage that extends BI from the enterprise level to the team level and even to the level of the individual user. Thanks to the perfect integration with SharePoint, the user can also share reports with other users. Wolters Kluwer Financial Services helped by Kohera, has built an additional module for its Financial Studio Software based on the new capabilities for analysis and reporting in SQL Server 2012. This new module allows customers to design and generate ad hoc reports themselves. For Wolters Kluwer Financial Services the new BI tool means an extension of the product range with which the company sets itself apart in the financial software management market. Financial Studio contains various tools that are used by banks and other financial institutions, among others, for risk management and reporting. "Processing large amounts of data is no problem at all - the system always performs well", says Johan Van Hoye, manager of product strategy at Wolters Kluwer Financial Services. What's more, there are whole range of options for the layout. So the reports also look attractive, both on screen and on paper. The software is aimed at the buisines user and is very user friendly. Delta light - Kohera Delta Light uses Microsoft Office Excel to analyse its data from the data warehouse. Even though this was a big step forward in comparison with the previous business intelligence application, the system was sometimes slow. IT partner Kohera suggested to Delta Light that it test the beta version of Excel 2010, PowerPivot and Report Builder 3.0. The new software offers a number of additional functions, which means that Delta Light can now retrieve the required information faster and present it in a wide variety of combinations and forms. Some of the advantages are: The search filter allows faster and user-friendlier sorting and filtering Dry numbers are easily converted into useful graphics and clear overviews Figures can be displayed in a wide variety of forms with PowerPivot and Report Builder 3.0 now allows users with some aptitude for IT to develop new reports and dashboards themselves that fully meet their needs Syntra Vlaanderen - Infront At Syntra Flanders there was a need for a thorough renewal of the existing file tracking system of the facilitators. Specifically, it is about 45 counselors working in 20 regional offices and some 12 decentralized administrative staff Infront implemented Microsoft Dynamics CRM – Citizen Relationship Management. Flemish government - At Once The flemish government was looking for a solution to keep track of social housing policy. There was the need for a more efficient way to assign social houses and extended reporting. The solution was provided by a QlikView application that is centrally maintained and then distributed to the different towns. QlikView Publisher takes the reloads of the data, the splitting and the distribution of it on its behalf. The analyzing of records is much faster and therefor, applicants shoudn't remain in the cold. A file manager can provide the appropriate subsidies based on income brackets just by one click. Also the different types of houses are neatly mapped. Stad/OCMW Lokeren - Infront In Lokeren each process had its own tool. Trough this, employees oftentimes entered the same information. Therefor, many mistakes were made and valuable time was lost. The employees of the different services couldn't share information and they had a lot of manual work and paperwork. Lokeren is using Microsoft Dynamics CRM 4.0 as a central database and appliance which eventually support 100 users with their tasks. Processes like complaints handling, postal delivery and contract management become much more efficient to manage. The central address file will automatically be supplied by the information of 'authentic resources' like National Register, VKBO and GIS-systems. MIC - Infront MIC has only 4 intern employees, each with a lot of tasks. The organization has already 3000 contacts to maintain. Therefor it's important that the employees can work as effecient as possible and with correct information. Mic uses Microsoft Dynamics CRM to manage their contacts and event management. The software runs external at their IT partner Infront. They took care of the integration with the website of MIC and a softwaretool that allows MIC to analyse the respons on newslettres. This way, the people of MIC can save a lot of valuable time and focus on core activities due to external hosting. Gemeente Mol - Infront All the different services of the town Mol receive a lot of questions, complaints and reports from civilians and intern employees about the maintenance of roads, buildings and green area. Because of the absence of an overview of all the pending applications, employees of the town could not always follow the applications correct and uniform. Infront installed their 'Citizen Relationship Management’-software, a version of Microsoft Dynamics CRM, which was adapted to the needs of the local government. This software is an user friendly solution that offers a lot of advantages: better service provision transparant information for all users better cooperation between services integration with Word and Outlook less manual work and organized reporting FVB - Infront About 85 employees of FVB work with very sensitive information like personal records, salary information and data from employers. Until recently they kept this information in their own way. Sharing information and communication efficiently was very difficult and not always very secure. Infront installed Microsoft Dynamics CRM late 2008. All previously scattered data are being kept and managed in here. Gradually the ICT service also wants the other funds from the construction sector to give access to the information that is important to all. Microsoft Dynamics CRM will become the central tool of all the funds. Some of the advantages are: better communication sharing more information better customer service automated workflows better data management and security Crédit Agricole - Irelate The goal of this project is "To improve the relation with its agents, to force up their profitability and commercial strength, to increase their professionalism and to reduce the distribution costs". Crédit Agricole is the first Belgian bank who has chosen for Oracle CRM On Demand. The new CRM-system became the basis of the Agent Relationship Management (ARM) plan, which must give a better overview of the preferences of existing or potential bank agents. Leo Pharma Inc. - Kohera A division of LEO Pharma, a pharmaceutical manufacturer and distributor, wanted to replace an IBM Cognos business intelligence (BI) solution that was too complex for users. The manager of the Belgian division wanted a new BI solution that would simplify the management of this critical data and increase the transparency of analysis processes. Solution Leo Pharma chose to deploy a new solution based on Microsoft SQL Server 2008 R2 Standard data management software. The new solution automatically aggregates all of the company’s sales, marketing, and customer relationship management data into one cube. Data definitions and calculations are stored in SQL Server 2008 R2 Analysis Services, where business users can easily review them without having to be technical experts. Result By deploying a BI solution on the Microsoft platform, LEO Pharma was able to obtain new views of its financial operations and deliver business-critical information to users. The solution also increased the company’s ability to react to changing market conditions and improved the credibility of its analysis results for users. Kinepolis - At Once With a wide variety of tools to visualise data, it's possible to run the risk that different versions of the truth begin to circulate. For example the time loss at the beginning of every meeting is detrimental to a company. Solution Kinepolis decided to use QlikView and this way, they could perfectly map attendance and sales and by one click, these results can be split by complex, period, movie, ... The managment knows perfectly when it's time to stop a certain movie with these results. Result Because of the built-in capabilities of QlikView to secure everything, it is possible to offer the data to every complex in safety. VSE - Infront A customer of VSE asked an IT tool to follow the work on the installations in the tunnels off Brussel. They also asked if there is the posssibility to analyse that information. At that moment, this wasn't possible and the customer had no overview. Solution VSE chose to cooperate with Infront, which suggested to use Dynamics CRM to use as the information portal. The configuration happened to suit the needs of VSE, without really programming beyond the standard packet. Infront also takes care of the hosting of the software. Result The customer can work more efficient and has an overview of al the information in a consolidated system. Generating statistics and rapporting takes no time and is very cost-effective. This way it's easier to keep and get contracts. VDAB - iRelate With the objective to reduce youth unemployment, VDAB teamed up with iRelate to develop an Oracle based solution that allowed matching between job vacancies and candidates available, and to communicate the information to potential candidates via the optimal communications channel. Our solution The automated solution allows VDAB to communicate with clients in real time. As a result, the organization increased its communications capacity dramatically. Click through on emails and calls in response to short message services (SMS). Siebel Campaign Management enables VDAB to produce ad hoc marketing campaigns and to contact and inform clearly defined target groups via the most appropriate channel of communication—be it email, text message, or letter. Result After initiating contact, VDAB is able to monitor the response to new contacts with clients. VDAB’s extensive use of Siebel Campaign Management, demonstrates the level of assistance the tool provides the organization. Each month, VDAB sends, on average, 110,000 emails containing job vacancies to job-seekers, along with 40,000 text messages and 4,000 letters. When running ad hoc campaigns it sends an additional 115,000 emails, 40,000 text messages and 20,000 letters. Agiv - Kohera The Flemish Geographical Information Agency (AGIV) needed to provide analytical data to its customers (municipalities and utilities in Belgium) faster than they did. Solution It lacked a state-of-the-art Business Intelligence solution and worked with Microsoft Gold Certified Partner Kohera to implement a data warehouse and BI solution based on Microsoft SQL Server 2008. The solution integrates the data warehouse, ETL system and data analysis functionality with a reporting environment. Result With the new solution, AGIV co-workers can now compile and analyse data faster and build their own specific reports. AGIV now offers more accurate data and saves money on reporting. Björn De Vidts (Head of Division Data Production, AGIV):”Now we can report to our management committee and co-financing partners faster and use less staffing resources. We are saving €40.000 every year.” In addition, IT administrators can focus more on large projects, as AGIV employees are able to create their own analytical reports. To conclude with, benefits are tangible: Provides faster, better analysis Empowers employees to create reports Offers accuraten updated data Reduces Costs Saves time for IT Administrators Crosspoint solutions Veldkant 33/A 2550 Kontich - Belgium +32(0)3 451 23 91 info@crosspoint-solutions.be groups sponsoring we connect