Welcome to Axway.com Enter your keywords English Menu Home / Solutions / Operational Intelligence AXWAY 5 SUITE FOR Operational Intelligence Anticipate, detect and mitigate business issues to reduce operational risk, increase performance and improve the customer experience With digital business transactions growing rapidly and customer engagement moving to mobile, cloud and Internet of Things, business and IT operations are under mounting pressure to identify and respond to threats and opportunities without delay. Operational Intelligence provides real-time insight into critical digital business processes, empowering operation management teams to proactively identify unexpected or unusual situations and take the appropriate corrective actions in order required to meet their objectives — process all payments before cut-off for the bank; deliver an order to a retailer in time for client pick-up; meet an SLA for an internal line-of-business customer; have the ASN ready for 3PL on-time pick-up — all while complying with regulations and internal security policies. Let’s get started. If you need to... So your company can... Axway can help. Improve process performance — Proactively identify and resolve unusual or unexpected situations before they impact customers and business Identify business transactions at risk of missing SLA and customer delivery deadlines Eliminate surprises related to processing irregularities such as high failure rates, piling-up of transactions, missing expected inbound files from suppliers or unexpectedly high work volumes Detect slowdowns in processing steps for payments, orders, claims, etc. and provide early warning to IT and business operations in order to avoid customer and business impacts Maintain smooth operations by immediately identifying emerging risks Axway Decision Insight Improve client and supplier performance — Gain a proactive client/supplier-centric view of activity, quality and risk across multiple products to provide better customer experience and value Ensure customer-specific transactions are processed on time to meet SLAs and improve customer satisfaction Understand customer activity patterns so you can upsell with more appropriate services Provide transparency by pushing actionable intelligence and insight to suppliers and customers to foster a more agile and responsive environment Axway Decision Insight Improve workforce performance — Proactively optimize the workforce to increase efficiency and match demand across multiple activities, processes and geographies Handle unexpected surges in workload by directing available staff to the most urgent queues to meet SLA Empower employees to focus on what is most important to achieving their objectives Provide management with workforce productivity insights to better coach and train teams in order to increase productivity and SLA adherence Axway Decision Insight Improve business performance — Proactively detect patterns and analyze data with business activity monitoring across organizations and systems Use systematic observation of transactions to identify new business opportunities Identify unreconciled items leading to inaccurate billing and purchase order approvals Provide an objective view of prioritized work in the event of a crisis Provide stakeholders with real-time and historical data and the business context they need to make better and faster decisions Axway Decision Insight Improve risk management & compliance performance — Proactively make time-sensitive decisions while demonstrating control to auditors and regulators Adapt immediately to regulatory changes Provide monitoring oversight to identify compliance risk, such as DEA Suspicious Order Monitoring in Healthcare or potential security breach Provide complete end-to-end transaction traceability to support audit and prove compliance based on fact, not perception Understand the impact of issues on customer and business obligations and the risk associated with each Axway Decision Insight Ready to use operational intelligence to achieve operational excellence? 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