Our Values In Action Our core values provide the basic framework for our colleagues to deliver outstanding service to our customers and ensure that they are at the heart of everything we do. Request a Callback Locations Home Our Values In Action Customer Service We listen to our customers and offer genuine choice tailored to their individual needs. Our customers are at the heart of everything we do. Respect We respect equality, diversity, and the beliefs and dignity of all of our customers and staff. Transparency and Integrity We will inspire confidence and trust by operating an open, accountable and transparent culture across all levels of the company. Communication We ensure two-way communication with our customers and staff; providing clear, accurate information. Continuous Development We embrace and drive forward positive change within the organisation. Enjoyable and Rewarding We place emphasis on the satisfaction of our customers and colleagues and will create an environment which offers the opportunity for personal and professional growth. Contact Us Arrange the right support for yourself or your loved one, call 0118 977 8600 or email In this section: How we work Our values Customer Care Commitment Governance and Quality Assurance Board of Directors Our Staff Star Awards Customer Choice Award We Build Services and Support Around the Things That Truly Matter Quick Links About us Service Locator Working with us Feedback form Get in touch Covid 19 - Latest Update Website Accessibility Statement Our latest Tweets All of our colleagues make a huge difference every day to the people we support, we like to celebrate those who go the extra mile with our annual awards, take a look at our 2020 winner.⭐ Read more about Danny's achievement here: https://t.co/23NcprKBqu https://t.co/EOIMLLPR2v Site Map Privacy Statement Cookie Policy Copyright © 2021 Optalis Ltd.