ÇIRAĞAN PALACE KEMPINSKI ISTANBUL Istanbul, Turkey BOOK NOW HOME ÇIRAĞAN PALACE KEMPINSKI ISTANBU ... KEMPINSKI WHITE GLOVE SERVICES KEMPINSKI WHITE GLOVE SERVICES Inspired by our 123 years of luxury hospitality expertise, Kempinski White Glove Services is a comprehensive range of measures to ensure the safety of our guests and employees, without compromising on luxury. These guidelines have been implemented in accordance with local and national requirements. Please read on to learn more about the specific measures in place at Çırağan Palace Kempinski Istanbul. Please be informed that all guests are obliged to wear masks without exception in all public areas as per the COVID-19 regulations of Ministry of Health and Ministry of the Interior. Due to COVID-19 related government restrictions in Turkey, some services might be limited. For further information, please contact with the hotel. ARRIVE IN STYLE A pre-arrival letter is sent to our guests to share comprehensive information regarding Kempinski White Glove Service and precautions taken at the hotel. Valet parking is available with all hygiene and disinfection procedures in case our guests wants to leave the car with a porter. Private car, boat and helicopter transfers are available, and several hygiene and safety procedures are applied via a transfer company. A WARM WELCOME An easily accessible sanitising station awaits at the entrance, and guests are greeted by Çırağan Palace’s receptionist and iconic ‘Lady in Red’, who will lead guests through an adjusted check-in procedure. Luggage cleaning and disinfection services are offered before luggage is delivered to rooms with a note that says, “Disinfected for you”. Guests are offered a new “Do Not Enter My Room” option, whereby employees do not enter the room unless requested. Room-service deliveries, luggage assistance and other services will take place in front of the room. ROOMS & AMENITIES Rooms are specially sanitized with the highest standard hospitality industry cleaning and disinfection products. A special sticker is affixed to the door with a note saying, ‘’Be the first guest to enter’’, informing guests that the room has been conscientiously cleaned for them and that they will be the first to re-enter after the special cleaning service process. The QR code for the Kempinski White Glove Service is also featured on the sticker. All collaterals have been removed from the rooms, and the room service menu has been uploaded in to the TV also available as QR code. Face masks and mini hand sanitiser bottles are served as amenity items. In addition to the sanitisers, we also provide ‘’ cologne ’’ to our guests which is a part of Turkish culture to welcome you. The sanitisers contain 80% alcohol, and have an antibacterial and antiviral effect on the skin. They are also recommended by the Ministry of Health, Turkey. To enhance confidence during stays, no turn down service is extended. All linen is thoroughly cleaned and disinfected using the optimum detergents in their correct dosage. Since our laundry machines and systems have been totally renovated, the quality of the service is also unique in the city. A special ozone machine is used to clean the room. RESTAURANTS & BARS A social distance of at least 1.5 metres between visiting guests and employees is strictly maintained, and all furniture has been rearranged to reflect social distancing rules. All the food and beverage menus have been redesigned, and QR codes have been implemented. At each restaurant, hand sanitiser stations are available before entering the restaurant and at each table, hand sanitisers are offered to each guest. Hygiene measures and check-lists have been further enhanced, and every half an hour, available tables, chairs and set-ups are disinfected. After use, all set-ups are disinfected, and table-ware is changed. Cutlery is disinfected before usage and brought to the table without human touch for guest use. Credit card scanning machines, pens and bill folders are sanitized between use. Certified food suppliers are used, and the hotel do not import any food items, relying on audited local products and purveyors. Sugar is provided with pre-packed and one-time packaging. Salt and pepper are disinfected after each guest usage. Glasses are disinfected and placed with paper covers on the table. ROOM SERVICES Ordered items are delivered by staff wearing masks and gloves. Staff always carry a hand disinfection bottle with them particularly when serving to guest rooms. The in-room dining menu has been removed from the room, and only a digital version is available on the TV. Service trolleys are disinfected after each delivery. WELLNESS, SPA & SWIMMING POOLS Pool sunbeds are rearranged according to social distance regulations; the pool menu is available with a QR code; and hand sanitisers are available and in place. For the spa, instant bookings are not received, and 30 minutes are left between each treatment appointment. A special ‘’ hotcabin ’’ product has been placed at the entrance of the spa, where our guests can enter a cabin and disinfect their clothes in five minutes. The spa menu is available digitally with a QR code. A disposable spa set and cosmetic treatment set have been prepared for the guests. An enhanced spa cleaning checklist has been created for floors, massage rooms, showers and changing rooms, with updating every hour. Gym equipment and mats are disinfected after each usage. GENERAL INFORMATION All staff keep a minimum distance of 1.5 metres when talking or interacting with guests. A thermal camera is available to screen guests for fever at the entrance. Hand sanitisers are available at all public areas. Social distance stickers have been placed on the floors where necessary. 100% fresh air is circulated throughout the hotel, no recycled air is used, and all return dampers are closed. The AHU filter is replaced monthly and cleaned with an alcohol and detergent-based sanitiser. All staff wear a mask in front of house and back of house areas and there are dedicated back of house staff regulations for health and safety. Social distance stickers have been placed in all back of house areas and hand sanitisers are available in every back of house area such as the staff restaurant, the entrance to front-of-house areas and employee rest areas. Intensive training sessions have been coordinated in order to provide every team member with the necessary confidence and knowledge, and the hotel’s food engineer delivered mandatory training sessions on new hygiene concepts in line with Ministry of Tourism certification. We believe showing our smile is one of the important elements of hospitality. The team wear button badges to show their smiling faces with a special picture, ‘’My Social Smile’’ is written on the badge. A medical office is available for all in-house and outside guests of the hotel and palace. If a room has been occupied by a guest with COVID-19 symptoms, the hotel will ensure all the right official measures are taken – following the local health recommendations and regulations. An emergency room is also available. The hotel will not allow the room to be occupied or entered for at least 72 hours. The hotel is responsible for increasing the safety measures and ensuring the housekeepers and employees who enter the room are protected with a body suit and goggles. Last updated on 4 August 2021. 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