Home Toggle the property search Toggle the site navigation Our Customer Service Team Image Breadcrumb Home Buying from us Customer Service Our Customer Service Team Our dedicated Customer Service team is available to help with any queries about your new home for the first two years after legal completion. As part of our Customer Charter, we continually strive to answer questions and complaints in a fair and helpful manner, as our goal is to ensure that our customers are content in their new homes. Image Image In the event of our Customer Service team being unable to resolve a situation in a satisfactory manner, we have a formal complaints procedure in which customers can write to our Head of Customer Service detailing the problem: Head of Customer Service, Hill, The Power House, Gunpowder Mill, Powdermill Lane, Waltham Abbey, Essex, EN9 1BN We will then aim to resolve the complaint as swiftly as possible, or if it is a more complex issue put together a plan of action within 30 working days. Complaints that for whatever reason cannot be resolved by Hill’s own team can be referred for an independent resolution to the NHBC for warranty issues with your home, or under the Consumer Code for Homebuilders. Image Image Image Image Image Image Back to top Image /* ><!--*/ <!--/*--><![CDATA[/* ><!--*/ .cls-1{fill:#af6f4d;} /*--><!]]>*/ /*--><!*/ Image Image Image Search About Hill Buying from us About us Partnerships Land Commercial SoloHaus Legal Privacy & cookies Terms & conditions Accessibility statement Modern slavery act Tax strategy Gender pay gap report Follow us View Hill on LinkedIn View Hill on Twitter View Hill on Instagram Image Disclaimer Please note: Plot images are indicative only Copyright ©2021 Hill Group. All Rights Reserved.