Español Texas Children’s Health Plan is your one-stop to secure transportation for you! Texas Children’s Health Plan has partnered with Veyo to provide STAR and STAR Kids members with transportation services at no cost to a doctor’s appointment, the pharmacy, and as part of our Healthy Rewards Program, transportation services are provided for qualifying classes or events sponsored by the health plan. Your transportation needs may depend on your individual situation. Maybe you do not have a car that works or a valid driver’s license. You may have physical or emotional challenges or are unable to travel or wait for a ride alone. Call Texas Children’s Health Plan and let us arrange a ride for you. Who can get a ride? Members that need to go to a medical appointment, the pharmacy or attend a Texas Children’s Health Plan-sponsored class or event and have no other way of getting there. About my ride Depending on your needs, rides might include wheelchair-lift-equipped vehicles, stretcher vans, mini vans or ambulatory vans. Vehicles can support Texas Children’s Health Plan members and eligible family members who need to ride along on a space-available basis. Make sure to tell Texas Children’s Health Plan what type of ride you need in advance. Texas Children’s Health Plan wants your ride to be enjoyable and safe. Always be ready on time for the pickup and always call to cancel a scheduled ride if you do not need one anymore. Passengers are responsible for providing and installing law required child restraint systems. Remember, the driver can only give you a ride to an approved medical location and back home. Frequently Asked Questions What if I am unable to pay for my transportation expenses? Who provides transportation? Who can get rides? What is the new transportation company’s phone number? What kind of transportation is offered? What are the hours of operations? Does the member have to be an active member of Texas Children’s Health Plan to receive transportation services? How far in advance should a member request transportation services? What is the time frame for a member to be picked up from an appointment? How long does a driver wait for a member for a scheduled pickup? Is transportation available for Texas Children’s Health Plan classes and events? How do I request to be picked up after my appointment? What is Individual Transportation Participant Services (ITP)? Can you set up rides for children going to a health care appointment without a parent? Will the drivers conduct COVID-19 screenings prior to entering various modes of transportation? What type of transportation services does Texas Children’s Health Plan approve and arrange to ensure the delivery of Non-Emergency Medical Transportation (NEMT)? Do we assist members with Meals and Lodging? How should a member file an appeal for transportation? How can I report suspected fraud, waste, or abuse? How do I get a ride? By Phone: Members must schedule a ride through the call center if they are requesting it for the first time or going to a new location. Mon-Fri: 7am-9pm 346-232-4130 (local) 888-401-0170 (toll free) Trip scheduling available Monday- Friday, 8am-5pm CT. “Where’s My Ride” trip updates will available 5am-7pm, Monday- Saturday Be ready to provide: Member ID to verify eligibility of service Details of the trip (date and time, address, number of attendants, type of vehicle needed, etc.) Please call at least two (2) business days before your scheduled appointment within your service area. For health-related services outside your service area, please call at least five (5) business days before your scheduled appointment.. Transportation services for CHIP members CHIP Members can also take advantage of transportation services through our Healthy Rewards Program. Transportation can be provided to and from verified medical/behavioral health appointments, the pharmacy and qualifying Texas Children’s Health Plan-sponsored classes or events. Learn more at healthyrewardsprogram.org Downloadable Forms Mileage Reimbursement Guidelines Mileage Reimbursement Form Mileage Reimbursement Driver Registration Form Individual Transportation Participant (ITP) Guidelines Individual Transportation Participant (ITP) Registration Form Individual Transportation Participant (ITP) Trip Submission Form Parental Consent Form Parental Accompaniment Form Minor Consent to Travel © 2021 Texas Children's Health Plan. All Rights Reserved. MK-2104-208