Privacy Policy Got it! Español Text size AAA MENU Privacy Policy Website Privacy Policy We would like to thank you for your interest and welcome you to the HealthSun Health Plans website. This HealthSun website is intended to provide information to HealthSun Health Plan members about their health care and about the products and services offered by HealthSun Health Plans. Information contained in this site is general in nature. It is not meant to replace or be used in addition to the advice of health care professionals. If you have specific health care needs, or for complete information, please see a doctor or other health care provider. Although HealthSun Health Plans has made every effort to ensure that the contents of this site are correct and complete, HealthSun Health Plans cannot be responsible for the accuracy of information contained herein. For the most current information available from HealthSun Health Plans (only including updates made to date) please contact Member Services Department using the telephone number on your ID card. For non- HealthSun Health Plan members, please contact HealthSun at 305-234- 9292 or TTY: 877-206-0500. The plans/and or services descriptions, if any, provided on the HealthSun website are not intended to constitute offers to sell or solicitations in connection with any product or service. All plans are not available in all areas and are subject to applicable laws, rules and regulations. Links to various other websites from this site are provided for your convenience only and do not constitute or imply endorsement by HealthSun Health Plans of these websites, any products or services described on these websites, or of any other material contained therein. HealthSun Health Plans disclaims responsibility for their content and accuracy. Information on this website may contain inaccuracies or errors. Information may be changed or updated without notice. HealthSun Health Plans only provides periodic updates to this site; therefore any information presented may be out of date. HealthSun Health Plans is an HMO plan with a Medicare contract. Enrollment in HealthSun Health Plans depends on contract renewal. Confidentiality We are committed to protecting your privacy. This Privacy Statement applies to this website and governs data collection and usage at this website. We do not share "Protected Health Information" (PHI) or financial information on this website except as described in this website. We may use PHI in the case of an emergency or other situation permitted or required by law. When you provide PHI to us, we collect and use it solely for the purpose for which we requested it. Without written authorization from a member, we will not share, rent, or sell PHI unless required or permitted by applicable law. When we do disclose PHI to third parties, we will seek reasonable assurances from them to hold the PHI confidential and treat it in accordance with applicable privacy laws. By "Protected Health Information" or "PHI" we mean data that is unique to an individual, such as a name, address, social security number or telephone number. Our Security Protection In addition to the restrictions on PHI use and access described above, we also use safeguards and practices designed to preserve the confidentiality of our members' PHI. Access to Other Websites from Our Website During your visit to our website you may have the opportunity to link to other websites. Please be aware that we do not have any access, control, input or authorization over any of the materials or content contained at these websites. Additionally, we are not liable or responsible for the privacy practices, content or policies of any of these other websites. What We Do With Information You Provide To Us via Our Website If you choose to share PHI with us, please be informed that: We may use the information to deliver a service or product to you, provide you with requested information or materials, or respond to your questions. We may use the information to provide notices of our services and products to you. We do not use the information that we collect on this website in any fashion that will affect your eligibility, healthcare coverage, claims payments or premiums. We will not solicit PHI from you as you visit our site, but you may provide such information voluntarily. What We Do With E-Mail Your comments are important to us, and we welcome them. We will share any comments and questions you send to us via e-mail with our authorized member services associates or our other associates most capable of addressing your questions or concerns. We will respond to our members, providers and regulatory authorities by telephone or by mail. Please note that we do not broadcast "spam" or unsolicited junk mail to any member, provider, regulatory authority or other person. What We Want You to Know About Sending E-Mail to Us You should be aware that, when submitting e-mail to us (and others), it is possible that other Internet users may, without permission and/or notice, be able to view your e-mail correspondence. If you wish to ensure that your communication is kept private and confidential, please call or write directly to us using the contact information on this website. We do encourage your feedback, comments and suggestions about ways we can better communicate with you. Your comments are welcome and important. Other Information and "Cookies" You should be aware that when you visit our website, we may collect certain information that does not identify you personally, but provides us with "usage data" such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide on our website. Like most commercial website owners, we may also use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve users when they return to that site. The cookie does not extract other personal information about a user, such as the user's name or address. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie file. Our Privacy Statement Changes We reserve the right to amend or revise this Privacy Statement at any time and from time to time without notice. In the event that this occurs, the revised information will be posted on our website. This Privacy Statement is not intended to, and does not; create any contractual or other legal rights in or on behalf of any visitor to this website. Have questions? We’re here for you. Call: 1.877.336.2069 TTY: 711 or write: info@healthsun.com For more options and for hours of operation, visit our Contact page HealthSun Health Plans is an HMO plan with a Medicare Contract and a Medicaid contract with the State of Florida Agency for Health Care Administration. Enrollment in HealthSun Health Plans depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system. Star rating is for contract years 2018, 2019, 2020, 2021, and 2022. HealthSun complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-336-2069. (TTY: 1-877-206-0500). ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-877-336-2069. (TTY: 1-877-206-0500). Do you need to file a complaint? File your complaint online via CMS by submitting the Medicare Complaint Form. Should you need to file a complaint with Medicare you may do so by calling CMS at 1-800-Medicare. Report suspected instances of FWA or any other non-compliance activity. For your convenience, you can call our Compliance Hotline at 1-844-420-0080 (USA and Canada only) available 24 hours a day and 7 days a week provided by LightHouse Services. Para español llama al 1-800-216-1288 (Si usted esta llamando desde México marque el 1-800-681-5340). You can also email issues to reports@lighthouse-services.com or fax to 215-689-3885 (must include the company name on the email and fax). Fraud Awareness Notice of Non-discrimination Notice of Privacy Practices Privacy Policy