SCHEDULE ONLINE Dallas 469-250-0932 Collin County 972-382-9284 Dallas You are here: Home Reviews Levy & Son Service Experts Reviews Average Customer Rating 4.6/5 stars based on 5,902 Reviews SUBMIT A REVIEW GREG K. Dallas, Texas November 25, 2021 "called that morning and someone was out that afternoon to replace a thermostat. had the repalcement thermostat, programmed it, connected it our phones via the app." JAMIE H. Dallas, Texas November 24, 2021 "Bryan was friendly, professional and got the job done in a very timely manner" OLLIE S. Farmers Branch, Texas November 24, 2021 "Buddy was AWESOME! PROMPT WORK AND VERY PROFESSIONAL." JAMES C. University Park, Texas November 23, 2021 "Service was quickly and efficiently performed in a very pleasant manner." GODFREY C. Richardson, Texas November 23, 2021 MASINI R. Plano, Texas November 23, 2021 "The service tech was excellent. The only issue encountered was setting up the appointment, as it took a few attempts to get it right." LINDA K. Richardson, Texas November 23, 2021 "Folks working for company r personable and efficient. Brent and David were good and Leo was very considerate, painstakingly explained everything in detail b" LARRY K. Dallas, Texas November 22, 2021 "Started and finished on time and cleaned up." MR DAVID T. Seagoville, Texas November 22, 2021 "The service was good and did his job" ALAN C. Irving, Texas November 21, 2021 GRANT G. Mckinney, Texas November 20, 2021 MR COOLEY C. Dallas, Texas November 20, 2021 "Actual work was great. Confusion with appointment required extra call and ended with two technicians at once." TABITHA G. Sachse, Texas November 20, 2021 "My system has been made worst and after 4 technicians, none are able to fix the air conditioner that was working and now is no longer working at all." SALLY S. Dallas, Texas November 19, 2021 JOHN R. Sachse, Texas November 19, 2021 SUSIE M. Plano, Texas November 18, 2021 "Austin your Levy tech was thorough, really nice and answered all my questions! The best rep. from Levy in all my years of using your services." CHARLOTTE K. Carrollton, Texas November 18, 2021 "He serviced heater asked if I had any questions. Took old filter with him." PETE D. Allen, Texas November 18, 2021 FERNIDAN L. Allen, Texas November 18, 2021 JEFF P. Dallas, Texas November 18, 2021 MS LETT L. Dallas, Texas November 17, 2021 ROBERT D. Dallas, Texas November 17, 2021 RENE Z. Plano, Texas November 17, 2021 "The job took 3 days. 2nd day was wasted: I waited 6 hours and they keep postponing and finally nobody showed up. 3rd day two technicians arrived and they were determined to fix the problem so they apparently fixed the problem: 3 days and heat is working so far" MARY ELIZABETH M. Dallas, Texas November 17, 2021 "Last year 2020, 2 service technicians spend not more than 20 minutes in my home. All years prior to 2020, technicians spent close to one hour checking everything. This year 2021, EXCELLENT SERVICE. The technicians evaluated the heater AND the a/c unit. I am most pleased. And please know Machelle is an asset to Levy & Son." WILLIAM S. Dallas, Texas November 17, 2021 "Excellent service" DUDLEY R. Cedar Hill, Texas November 17, 2021 "Excellent service and excellent customer service" ASTA D. Farmers Branch, Texas November 17, 2021 JOHN Z. Dallas, Texas November 17, 2021 "Finally working properly" ANN S. Garland, Texas November 17, 2021 "Technician was very thorough and polite." RAQUEL S. Allen, Texas November 16, 2021 "Didnt appreciate the sales pitch seems every time a technician comes he is trying to sale me something, its extremely annoying." BILL W. Dallas, Texas November 16, 2021 "Greg clearly explained what needed to be done to our fireplace. He then worked very efficiently to get it done. We are very pleased with the result." JEFF E. Sachse, Texas November 16, 2021 FRED Z. Mckinney, Texas November 15, 2021 "Great job" IDA ZWEIG Z. Dallas, Texas November 14, 2021 "very courteous and knew his business" MARY I. Rockwall, Texas November 14, 2021 "Service man was courteous and thorough" BILL W. Plano, Texas November 14, 2021 "On time. Quick and thorough service." KRYSTYNA A. Dallas, Texas November 13, 2021 "Reliable, prompt, honest" JOHN M. Rockwall, Texas November 13, 2021 MICHAEL A. Irving, Texas November 13, 2021 CYNTHIA W. Dallas, Texas November 12, 2021 "The service tech was very nice. But I needed a plumber, not a furnace guy." JOHN G. Dallas, Texas November 12, 2021 "did na great job - will busing your service again" MRS FERRARO F. Dallas, Texas November 12, 2021 "Very pleasant, seemed very competent." ONEIDA K. Plano, Texas November 12, 2021 "Very polite n professional" ALEXIA R. Plano, Texas November 12, 2021 "Technician was on time and resolved the issue." EDWARD L. Richardson, Texas November 12, 2021 ERROL J. Dallas, Texas November 12, 2021 "Excellent service from a pleasant and qualified plumber , Thats why we have used Levy for the last 30 years. Thanks." JEFF H. Richardson, Texas November 12, 2021 "nice, friendly, timely" MR HOBBS H. Plano, Texas November 11, 2021 DEBRA W. Lancaster, Texas November 11, 2021 "Tech was very knowledgeable" THOMAS M. Dallas, Texas November 11, 2021 "Technicians work was fine. Levy & Son charging structure is ridiculous. Technician on site to replace toilet fill valve with a very substantial charge charged an additional $200 to clear a stopped up toilet, a 10 or 15 minute job." PAUL E. Carrollton, Texas November 11, 2021 "Excellent Service" CHRISTINA N. Dallas, Texas November 10, 2021 "Luis and Matt were able to resolve the back up issue we were having." ERMA H. Garland, Texas November 10, 2021 "Great job" JANE F. Dallas, Texas November 10, 2021 "The 4 young men who came to my home were efficient, polite, & seemed very skilled." PETER F. Farmers Branch, Texas November 09, 2021 "No hard sell for extras. Quick and efficient service." DAVID B. Dallas, Texas November 09, 2021 "It was disappointing that. We waited several calendar days before we were up and running again. After all you installed the unit and now you do not keep any parts For repair? Seems like. A dropped ball to me." MR DONWEN D. Dallas, Texas November 09, 2021 "Friendly. Knowledgable" LINDSEY P. Allen, Texas November 09, 2021 "On a Sunday morning my thermostat gave me an error message telling me my HVAC System was not working properly & to call for service immediately. I have a Membership with Service Experts, so I called them, when I did I was pleasantly surprised to find Kursti, a customer service agent answered the phone vs receiving voicemail. Kursti was absolutely wonderful to work with & she scheduled a an appointment for a Service Tech to be at my home the next day. On Monday when Jared the Service Tech arrived he easily assessed the problem & had it fixed within 30 minutes. As is always true of each Levy & Son Service Expert employee Ive encountered, Jared was kind, respectful, & knowledgeable. Thanks again to the whole team for another great experience!" JOE S. Dallas, Texas November 08, 2021 "They did their work with no comments and did it in a short time," BILLY L. Plano, Texas November 08, 2021 KATIE L. Sachse, Texas November 07, 2021 "Overall decent job" LEE CHASE C. Dallas, Texas November 07, 2021 RAO K. Dallas, Texas November 06, 2021 KATHY A. Coppell, Texas November 06, 2021 "I was not told how much my repair would cost until the work was completed...and it was much more than i have ever oaid Levy before!!!" DAN S. Murphy, Texas November 06, 2021 "On time crew, efficient, professional." JAMES G. Dallas, Texas November 06, 2021 STEVE B. Plano, Texas November 05, 2021 ANTHONY TOBIANSKI T. Dallas, Texas November 05, 2021 "The tech was courteous and informative." DIANE F. Dallas, Texas November 05, 2021 DON CORD C. Dallas, Texas November 05, 2021 "He immediately diagnosed the problem and promptly completed the service. Commode flushes as expected. Thanks LEVY!" HOWARD R. Dallas, Texas November 05, 2021 "We were very satisfied with our plumber; however apparently there was a snafu with our order and/or dispatch and we had to reschedule when he did not come at the original time, and the second time he came out later than we were told. That part was a real mess, but we do not blame the plumber." STAN M. Garland, Texas November 05, 2021 "Brad was professional and arrived as expected. He diagnosed the problem and explained how it was corrected." JIM M. Dallas, Texas November 05, 2021 "Professional and friendly service." JOHNNY B. Desoto, Texas November 04, 2021 KERRIE W. Dallas, Texas November 04, 2021 "Technician Daniel Garcia always does a good job making sure our hvac systems are in good shape." RHONDA G. Richardson, Texas November 04, 2021 "because I had to spend money on 10 year old units that should need no work, should be more dependable as I have them serviced by you regularly. And the upselling must stop. UV lights, geez" NABEEL S. Dallas, Texas November 04, 2021 MIKE E. Frisco, Texas November 04, 2021 "He has been here before, did a great job then and a great job now. Validated my system change the filter checked the drains checked everything and was in and out in under an hour" STEVEN &JUDITH R. Dallas, Texas November 04, 2021 "Always can count on yall to send out techs that are able to tackle any problem, challenge!" DEBBIE N. Plano, Texas November 03, 2021 "Fast, effecient" DAVID REED R. Highland Park, Texas November 03, 2021 "Quick. Knew his stuff" AJ R. Dallas, Texas November 03, 2021 SARAH K. Plano, Texas November 02, 2021 LINDA S. Highland Park, Texas November 02, 2021 MICHELLE D. Dallas, Texas November 02, 2021 "Honesty, friendliness, and a job well done!" PETE D. Dallas, Texas November 02, 2021 "We've had Levy and Son for years and trust them." MAXINE W. Frisco, Texas October 31, 2021 DOUG O. Dallas, Texas October 31, 2021 "Adebe was very polite and explained things well." CINDY H. Sachse, Texas October 31, 2021 JANE J. Plano, Texas October 31, 2021 "Rad and Bernie were thorough and efficient! Great Guys!" ERIC K. Carrollton, Texas October 30, 2021 "Here on time and thoroughly explained results and recommendations" DON W. Plano, Texas October 29, 2021 VERNON L. Plano, Texas October 29, 2021 GARY H. Dallas, Texas October 29, 2021 "He was professional, knowledgeable and courteous." CHRIS S. Coppell, Texas October 29, 2021 "Very professional and customer focused from beginning to end." LAURA C. Dallas, Texas October 29, 2021 CAROLYN L. Dallas, Texas October 28, 2021 "Friendly,on time" NANCY B. Plano, Texas October 28, 2021 KATHY T. Carrollton, Texas October 28, 2021 "He had expertise and knowledge from years of service and worked very hard in attic and outside" SHEILA J. Plano, Texas October 28, 2021 "Technician was on time and explained things to me. Also, set my thermostat to where it was which most of the time is not done." MR MORTON M. Plano, Texas October 28, 2021 "Arrived over 3 hours early. They called in advance to make sure it was ok. It was.." MONTY W. Richardson, Texas October 28, 2021 "Fast- efficient" WILLIE Y. Dallas, Texas October 27, 2021 "Leo has returned for a second call on the washing machine drain perhaps indicating an expected annual repair but definitely a good repair by staff who knows our unit." CHARLES MCEVOY M. Highland Park, Texas October 27, 2021 MIKE M. Plano, Texas October 27, 2021 "Technician was knowledgeable and courteous." JENNIFER G. Dallas, Texas October 27, 2021 "Shelby was professional, thorough, explained everything to me and next steps." HENRICH H. Plano, Texas October 27, 2021 THOMAS J. Richardson, Texas October 27, 2021 RALPH B. Murphy, Texas October 27, 2021 "Your team arrived with a mission to sell me over priced equipments." SANDRA H. Dallas, Texas October 26, 2021 "The tech did a good job even thou I had to call 911 for him I hope he is doing well." SHAWN W. Dallas, Texas October 26, 2021 "The technician was early and very professional." STEVEN B. Garland, Texas October 23, 2021 "Tech was proficient and competent" PAMELA TAYLOR T. Plano, Texas October 23, 2021 TOBE G. Dallas, Texas October 23, 2021 "Technician was knowledgeable, efficient and nice." DENNIS T. Dallas, Texas October 23, 2021 RANDY D. Dallas, Texas October 23, 2021 "Performed fall tuneup as expected, was very efficient, explained results and answered questions" TOMMY L. Farmers Branch, Texas October 22, 2021 JOHN Z. Dallas, Texas October 22, 2021 "Did not work properly for many weeks" CATHY M. Irving, Texas October 22, 2021 "Great job" MICHAEL A. Addison, Texas October 22, 2021 "Did a good job, but took 20-25 minutes to write report" DOMENICO P. Garland, Texas October 22, 2021 "Quick and smooth repair. Thank you!" AARON Y. Lucas, Texas October 22, 2021 WAYNE H. Dallas, Texas October 21, 2021 "I will continue to get my HVAC service through Levy, since I have a ten year warrenty. However, I will look elsewhere for plumbing services. With your "New Pricing" system, you are charging at least 3 times more for the same job, compared to 10-12 years ago, when you did the same jobs at my house. In addition, we did not need two plumbers, since one plumber did these jobs 10-12 years ago." DOUGLAS B. Dallas, Texas October 21, 2021 JEFF D. Wylie, Texas October 21, 2021 "Very professional" GERALD T. Mckinney, Texas October 20, 2021 DEANNA P. Dallas, Texas October 20, 2021 "He did the job and completed with everything back in place as he left it. He also is ordering UV lights that need replacing." DON F. Wylie, Texas October 20, 2021 DAVID V. Carrollton, Texas October 20, 2021 "My only issue was that they did show up 90 minutes before the time so I had to re-arrange my work schedule. Normally, being early is nice but when you're working and need to make time for something with little to no notice was my only issue. Everything else was perfect." JIM B. Dallas, Texas October 19, 2021 NEWTON F. Rowlette, Texas October 19, 2021 "on time, professional service, direct to the point" ROBERT E. Mckinney, Texas October 18, 2021 "Mark & Alan were very profesional.. They had their booties on and they wore safety masks ." MARK T. Plano, Texas October 18, 2021 "Great guy, friendly and professional" SCHMEKA A. Red Oak, Texas October 18, 2021 "I had 2 service calls. The ac guy fixed the problem but the plumbing guy took forever and tried to charge me for unneeded services." STEVE H. Coppell, Texas October 17, 2021 SCOTTIE K. Dallas, Texas October 17, 2021 "Jared did an excellent job servicing all 3 of my units." HARVEY G. Plano, Texas October 17, 2021 TABITHA G. Sachse, Texas October 16, 2021 MARVIN F. Frisco, Texas October 16, 2021 MARIANNE S. Plano, Texas October 15, 2021 JOE C. Dallas, Texas October 15, 2021 "Well, the visit was great. Social, personable, charismatic...overall great guy. We did not however ever receive a quote on the propose work to be done." OMAR T. Mesquite, Texas October 15, 2021 ANN P. Dallas, Texas October 14, 2021 "I prefer to have sticky traps replaced regularly." DAVID H. Sachse, Texas October 14, 2021 "on time, worked fast, good service." MR LEWIS L. Plano, Texas October 14, 2021 "Allen was on time, did his job fast and that was it." RICHARD R. Dallas, Texas October 14, 2021 "Very efficient; Great to work with!!" CAROLYN W. Dallas, Texas October 14, 2021 "William was knowledgeable and professional. He was able to diagnose and fix the problem Unlike a few companies that I had previously consulted" ALFRED Z. Dallas, Texas October 13, 2021 "Your HC tech tested and checked the system for problems." WENDELL M. Melissa, Texas October 13, 2021 JASON W. Carrollton, Texas October 13, 2021 JAMES K. Farmers Branch, Texas October 13, 2021 "Checked all plumbing features of the house which also included the condition of the old water heater" GONZALO G. Irving, Texas October 13, 2021 "David and his helper already knew what they needed to do and did a great job." MATT K. Farmers Branch, Texas October 13, 2021 "The technician was more than 3 hours late. Our window was 12pm - 2pm. The technician showed up at 5:30pm with no call or notice of delay." SUSIE K. Dallas, Texas October 13, 2021 "Chris was very professional and pleasant." DARLA W. Glenn Hights, Texas October 12, 2021 "The HVAC and plumbing personnel provided excellent service" KARON C. Allen, Texas October 11, 2021 ROBERT B. Plano, Texas October 11, 2021 "We have been your customer for many years and have always been satisfied with your service. The few times we had questions they were answered and taken care of immediately" BROOKS M. Richardson, Texas October 10, 2021 KAREN T. Sachse, Texas October 10, 2021 "The technician never looked at the outside unit." BOB S. Dallas, Texas October 10, 2021 DR CHARLES B. Dallas, Texas October 09, 2021 "Service was expertly done, quickly and with attention to detail. Very pleasant experience." ED G. Plano, Texas October 09, 2021 "Your technician did not replace the filter nor did he leave one once I said I had changed it on the first of the month. He also did not even look at the outside unit. I got the impression that, since I was not looking to replace the entire system, he was not interested in doing his job." JORGE A. Plano, Texas October 09, 2021 "Very friendly" PHYLLIS G. Dallas, Texas October 09, 2021 "Tyler was efficient and gave satisfactory explanations." JO-ANNE J. Dallas, Texas October 09, 2021 "Courteous service. Thorough" KENNETH G. Frisco, Texas October 09, 2021 "Maintenance performed and explained. Problem - it took three phone calls to complete the process. Call me for an explanation." HARRIET R. Dallas, Texas October 09, 2021 SPECTRASALON S. Dallas, Texas October 09, 2021 "On Time and Great Service. Sent the right man." ARIANA C. Plano, Texas October 08, 2021 "Tech said he could not fix code091. He made the code go away for 48 hours and then the notification came back again. I dont have time to wait 4 hours for your guy to try to fix the notification again." JOHN C. Plano, Texas October 08, 2021 "the detailed information provided by the technician including a photo of my filters condition" JOYCE B. Dallas, Texas October 08, 2021 "All went well -" DAVID REED R. Highland Park, Texas October 08, 2021 JOHN D. Dallas, Texas October 08, 2021 "The technician knew his job, and he solved our problem." CHARLES B. Plano, Texas October 08, 2021 "Brad called to give me advance notice, arrived promptly, was wearing a mask, completed inspection of our system, and was very courteous. I asked him to replace the filter if he thought it should be done. He told me the filter did not have to be replaced now but that it would probably need replacement before next spring, so I told him to do it now, which he did. Very professional job throughout." NEIL H. Melissa, Texas October 08, 2021 "First of all, the Technician who arrived was very friendly and tried to help solve the problem. These bad marks DO NOT reflect on him or his technical agility. Levy & Sons has a problem with their iPhone app. It constantly throws off errors. The tech didn't write the app. It IS NOT his fault. Second problem: a different tech came by a month or so ago and changed out one of the 2 filters. He said he would come back and replace the other one. That never happened." ROBERT P. Denton, Texas October 07, 2021 "Technician let me know that it was a minor error code that I received. We reviewed the setting on the thermostat to see if anything needed to be changed due to error. They was nothing that needed to be changed." JOE S. Carrollton, Texas October 07, 2021 JOHN C. Dallas, Texas October 07, 2021 "Juan wore his protective mask during his work visit. He was courteous and efficient in getting the semi-annual check-up done. He offered a discounted price on the air filter system. Overall, good job and friendly presentation. Thanks." LENNY C. Frisco, Texas October 07, 2021 LINDA H. Addison, Texas October 07, 2021 "timely, competent, neat, courteous" BRADY L. Dallas, Texas October 06, 2021 MR STOPANI S. Garland, Texas October 06, 2021 "He was prompt and efficient. Did great job." CHARLES M. Highland Park, Texas October 06, 2021 "quick and efficient" MR CROWLEY C. Richardson, Texas October 06, 2021 DOUG O. Dallas, Texas October 06, 2021 "Smart and Anthony were great. Polite, respectful, and professional. They engaged with me on a few questions and were willing to explain things very clearly." BETTY R. Dallas, Texas October 06, 2021 "Tyler is professional and able to diagnose the issues quickly" ELLEN F. Dallas, Texas October 04, 2021 "I was told I had a leak in my coil. The technician told me the price. I said thats high. I have replaced one before and it wasn't so expensive. He then told me, then you haven't used levy and sons before then. I said I will get another opinion. He said fine. He was not very nice to my husband and I when we asked what the issue was. I did get another opinion and a leak test and there was no leak in the coil." LOUIS A. Dallas, Texas October 02, 2021 ROB F. Plano, Texas October 02, 2021 "Never again do I want a sales person to come when maintenance is being done. If there is an issue the tech can let me know, but a salesman being there is a conflict of interest. Please note, this issue makes my answers below split. Tech was fine (8) Dont need the salesman (1)." JAY W. Dallas, Texas October 02, 2021 "The young man was prompt and he got right to work. He worked steadily but seemed yo be complete in all he did." GABRIELA C. Plano, Texas October 02, 2021 "Very punctual, friendly!" JANE H. Plano, Texas October 01, 2021 NEIL A. Dallas, Texas October 01, 2021 "On time, friendly, informative." LOWELL H. Plano, Texas October 01, 2021 "The problem was diagnosed in the morning and was corrected by that same afternoon." H MICHAEL Z. Dallas, Texas September 30, 2021 MARGO L. Carrollton, Texas September 30, 2021 JOHN LAUDER L. Richardson, Texas September 30, 2021 WENDY M. Little Elm, Texas September 30, 2021 MRS ARNOLD A. Dallas, Texas September 30, 2021 ROSEMARY W. Dallas, Texas September 30, 2021 "Melvin was thorough and professional" RENE Z. Plano, Texas September 30, 2021 "It was fast and gave me details/options to resolve the issue" THOMAS J. Richardson, Texas September 30, 2021 "He fixed the problem" PETE Q. Plano, Texas September 30, 2021 SUZY J. Dallas, Texas September 29, 2021 DAVID W. Plano, Texas September 29, 2021 "Great service." HERSCHEL B. Mckinney, Texas September 28, 2021 "Took his time to check everything" ANNE M. Garland, Texas September 27, 2021 "on time, professional, knowledgeable" AVERY B. Desoto, Texas September 27, 2021 "These visits seem to be more of a "sales" pitch opposed to service calls. After review & comparison of the emailed visit recap & review of the description/recommended services, during the actual visit, I wasn't advised as to what was checked; I wasn't told of a weak capacitor or that the blower motor housing needed cleaning; it was not mentioned about the high limit not being connected (last persons in my attic were the Levy staff from the initial visit so I question if they disconnected it and failed to reconnect it back). What was said to me was I could use a new unit and you/Levy could offer an estimate." ASHSTON E. Lancaster, Texas September 27, 2021 "Very informative and kind." SHARON A. Dallas, Texas September 26, 2021 "Fast, professional, dependable" JIM M. Dallas, Texas September 26, 2021 "The consultants who came out were professional." PAMELA TAYLOR T. Plano, Texas September 26, 2021 "2 Diff tickets apparently were created. But, as I allowed NO One inside my house during Covid Lockdown, my External unit Should Also have been checked for Freon levels! It Was NOT! Only my Heat! And, I Had to Aak my tech to Wear a Mask! I was Assured He was Required by You to Wear One inside my house. What he had in his truck was a flimsy paper mask, which broke. I had to both Ask him to Wear a Mask Inside MY Home, but also ended up Providing Him with one of my own KN95 masks! I Am Over 65, and more than 6 months since my 2nd Pfizer vaccination! As you know, my 3rd shot has Only Just been Approved, late last week. That Mask Requirement IS An EXPECTATION during Delta!!!" MURRAY L. Plano, Texas September 24, 2021 CHARLOTTE B. Dallas, Texas September 24, 2021 "He knew exactly what to do and did a great job." CATHY M. Irving, Texas September 23, 2021 "He knew what he was doing" LEON M. Garland, Texas September 23, 2021 "Knowledgeable technician" JOE R. Dallas, Texas September 23, 2021 "Daniel is friendly, efficient, and thorough. Great service!" NATASHA T. Dallas, Texas September 22, 2021 "Very sufficient, and got the job done in no time" BARRY L. Plano, Texas September 22, 2021 PETER S. Dallas, Texas September 22, 2021 CHARLES J. Dallas, Texas September 22, 2021 SUCHIN W. Dallas, Texas September 21, 2021 "clean and efficient, good personality" KAREN B. Dallas, Texas September 21, 2021 "The guys did an excellent job replacing and repairing the gas lines. They were eager to do a good job. Tino was great at explaining everything that was done." DEBBIE FACEY F. Plano, Texas September 20, 2021 "Tech was very professional." VALERIE D. Carrollton, Texas September 20, 2021 "I called at 2:00am when my digital thermostat said there was an indoor problem. Someone answered the phone and scheduled a technician to come out between 8:00am and 10:00 that day. Daniel came out promptly." STAN S. Richardson, Texas September 20, 2021 "Cleaned outside heat pump condenser coils." MR WILSON W. Carrollton, Texas September 20, 2021 "Professional, polite and took care of business...can't ask for more." LALAHDEE C. Dallas, Texas September 19, 2021 "Very through on each unit. Explained everything he did." DENISE H. Addison, Texas September 19, 2021 "excellent service by Christian; explained everything he did" JEAN M. Dallas, Texas September 18, 2021 JOHN Z. Dallas, Texas September 18, 2021 "Andy Bromberg is extremely responsive to any and all questions and issues that arise both during and after the installation of our new Systems!!" SANDRA R. Richardson, Texas September 18, 2021 "Brad is always professional" GLEN F. Plano, Texas September 17, 2021 "Robert and Jared helped us during the final few days work before putting our house up for sale. Suddenly with much work to do, the air conditioner stopped cooling. Robert came out and identified the problem; Jared followed the next day with a new thermostat. Robert and various others helped us obtain a warranty when we submitted documentation. Thank you, Levy and Sons, for helping us out." PATRICIA C. Richardson, Texas September 17, 2021 MARISA S. Plano, Texas September 17, 2021 BILL K. Carrollton, Texas September 17, 2021 REGGIE T. Plano, Texas September 17, 2021 "After tech completed his evaluation, his charge was quoted higher than the amount I was told over the phone when scheduling this appointment." GREG A. Coppell, Texas September 16, 2021 "Quick and professional" KATIE H. Plano, Texas September 16, 2021 "competent hvac & plumber; i've had 2 service calls in last couple of weeks" MARK R. Parker, Texas September 16, 2021 "Outstanding technicians" CAROLYN P. Dallas, Texas September 15, 2021 "I had a great experience with Sid Marrs he was professional, courteous and treated me with respect. The plumbers did a great job and was prompt." JANET C. Carrollton, Texas September 15, 2021 "quick response" KARON N. Plano, Texas September 15, 2021 "The two gentlemen that came out were friendly, professional and knowledgeable about the heating system I have...." OLGA S. Dallas, Texas September 15, 2021 "Technician arrived on time and was very efficient." DWIGHT D. Dallas, Texas September 15, 2021 MELISSA F. Dallas, Texas September 15, 2021 SUSAN G. University Park, Texas September 14, 2021 CAROLYN K. Dallas, Texas September 14, 2021 "All done well." THETIS H. Dallas, Texas September 14, 2021 JOSE G. Richardson, Texas September 13, 2021 "Dustin was most profession and communicative." CHARLES S. Farmers Branch, Texas September 12, 2021 "Daniel is an exceptionally competent professional. He performs our biannual checkup with quiet efficiency. He is courteous, knowledge -- just generally a pleasure to work with. Thank you." BONNIE H. Dallas, Texas September 11, 2021 THOMAS M. Dallas, Texas September 11, 2021 "In late June I scheduled my semi-annual HVAC checkup for August 24. Levy was unable to come, so we rescheduled. Despite making about a half dozen unfulfilled appointments since August 24, Levy has yet to provide the service I paid for. The problem, I'm told by uniformly helpful employees, is that my units require a commercial tech, but the agreement does not reflect that fact and non-commercial techs are dispatched. About a half dozen appointments have been scheduled but not fulfilled. Each time it was because the tech was not commercial. One time the tech arrived too late to be admitted despite my specific notice to Levy of building policy. Most recently a tech was scheduled for Thursday 9/9 between noon and 2PM. About 3 PM called and was told I was next and the tech would call me. He did but never showed up. My last conversation was with Becky (?). She was clearly embarrassed and apologetic. She said that she would refund my payment and write a new contract to be service by your commercial side. She told me someone would call. They didn't. I chose Levy because I've lived in Dallas most of my life and know of Levy's long and outstanding reputation. Something isn't right. Below is what I infer from my business experience. I've never interacted in person or by phone with a Levy employee who was unhelpful or unpleasant. Your good frontline people are not being properly served by management. My case is a textbook example of management failure. Employees are making mistakes but they are largely not at fault. Management is failing to provide employees with policies and procedures that discourage error. Instead, your system seems to encourage it; how else to explain the persistence of the same job assignment error time and again. It is axiomatic that ~ 80% of employee errors are not the employee's fault, rather they result from poor systems that are error tolerant. The best systems make it difficult to err. But when errors occur the system detects them early and management corrects the weak spot so that they do not occur again. Sincerely yours, Thomas H. McConnell, MD, FCAP Former CEO AMLaboratories, Inc. PS: Please refund my contract payment. I will find another HVAC provider. However, my experience with the plumbing side of Levy has been favorable. If you are willing I will continue to call Levy for plumbing needs. Do I need a contract for plumbing? If so, please send one. I do not intend to make snarky comments on Facebook, Yelp, or any other venue on the net. It's too full of ill will as it is." GERDA B. Dallas, Texas September 11, 2021 "they were on time and the phone calls perfect" SCOTT B. Frisco, Texas September 11, 2021 LINDSEY P. Allen, Texas September 10, 2021 "Service Experts as a whole provided excellent service. The technicians that serviced my home and fixed two problems were efficient, kind, and respectful." TERRY M. Dallas, Texas September 09, 2021 "He knew exactly what to do and how to fix it!!! Took 4 1/2 hours but all went well!" TONY B. Dallas, Texas September 07, 2021 "Repair of two toilets was fine. Sink repair was not - pop up assembly not properly installed. Sits too low in the drain so even in the up position does not drain unless plug removed. Also gets stuck in the down position. No idea how Bryan would not have noticed this. How do you want to handle this?" JONATHAN C. Allen, Texas September 07, 2021 "Tech was very helpful and thorough." ELLEN C. Addison, Texas September 06, 2021 "Professional, friendly, on time, went over and above" LARRY R. Dallas, Texas September 06, 2021 "Did gods job as always" MINA B. Dallas, Texas September 04, 2021 "The AC was out for two days, but he got it fixed. He didn't have any filters of the right size in his truck. I bought some and got them yesterday. He also informed me that the air ducts going into both units were under-sized based on the power of the unit. I'm a bit frustrated that I wasn't told this when I spent $11k about 18 months ago. I don't know whether that needs to be fixed now or not. It's a bit troubling that the install technicians either didn't check or just didn't bother to tell me." JAMES KELLY K. Plano, Texas September 04, 2021 GARY B. Dallas, Texas September 04, 2021 "The technicians quickly located the problem with the compressor unit and replaced the capacitors. Parts were on the truck and we had the AC up and running before dark." MERYL N. Dallas, Texas September 04, 2021 "Appt was scheduled for 8-10. Received a call at 7:30 saying tech was on his way and would be here in 35 minutes. Tech did not ring door bell until 8:45 although he was outside earlier." DEB M. Flower Mound, Texas September 03, 2021 "The person who came out told me the solution to my problem was a new air conditioner. Of course I was not Im going to do that because thats not what the problem was, and then he started backtracking a bit. In the end he told me I had two things that needed to be replaced for over $1000. I asked him why he told me I needed a new AC if they were repairs that could be done. He didnt really have an answer for that. Ive has the same problem before and knew it needed to be blown out - as it was clogged. He would not do that. When I asked again, he told me it didnt need that, but if he did it would be $300. Once he walked out the door, the other gentleman that was with him closed the door right behind him and stood inside and told me, my son, and my renter that he didnt think it was right that he told me I needed a new AC, but he did think that the repair should be done. I had someone come out the next day who blew out the air conditioner, charged me $95 for the service call and the repair. Good thing I didnt fall for theYou need a new Ac. The other problem we told him about is that one of the rooms upstairs is not getting cool. Your guy said its because I need a new AC. The guy that came out from another company said I bet when I go up there theres a Y duct. He was right. He is going to put in a new duct, add the component so that I can clean out the drain once a year if needed, and blew out the blocked AC all for $345. I am very disappointed that he tried to take advantage of me like that." RITA H. Plano, Texas September 03, 2021 "The technician Buddy was very courteous and explained what he was doing. Thorough and fast. Good work." GARY H. Richardson, Texas September 03, 2021 DOROTHY N. Dallas, Texas September 03, 2021 "The technician cked every thing and provided me with the results" JASON B. Dallas, Texas September 03, 2021 MALIA M. Plano, Texas September 03, 2021 RON P. Dallas, Texas September 03, 2021 "The Levi tecchnication, Juan Pineda, is exceptional. This AC visit is the annual AC technical review." SHANE E. Irving, Texas September 03, 2021 "When I made the appointment I noted that the filters and the UV light needed to be changed. I called again the day before the appointment to verify changing the filters and UV light were noted in the appointment and the scheduling person confirmed. When the technician arrived - he said he wasnt aware of the filters or UV light needing to be replaced. He had to check his truck to see if he had filters but did not have a UV bulb so I had to call and schedule a second appointment just for the UV bulb to be replaced. Very frustrating especially since I called the day before to make sure it was noted for the service call." ELIZABETH W. Dallas, Texas September 02, 2021 "Juan was knowledgeable, thorough, and on time. He explained what he found and what he did. He was excellent." ALEX P. Celina, Texas September 01, 2021 CAROL W. Dallas, Texas September 01, 2021 "I called in and said the main unit, installed by your company 7 years ago was not cooling well. The technician arrived with a salesman. There was a hard sell for me to replace my entire system." MR ROSE R. University Park, Texas September 01, 2021 "Garry and Leo are professional, efficient, deliver quality results, are customer oriented, and consistently exceed expectations!" GERALD T. Carrollton, Texas September 01, 2021 TIMOTHY D. Mesquite, Texas September 01, 2021 "Response time" KENNETH C. Dallas, Texas September 01, 2021 "Melvin was prompt, courteous, friendly, skilled, and a hard worker." CELESTE M. Dallas, Texas August 31, 2021 "Knowledgeable and friendly technician" LINDA S. Highland Park, Texas August 31, 2021 JANICE T. Dallas, Texas August 30, 2021 DEAN A. Dallas, Texas August 30, 2021 "Friendly and helpful technician. Very stressful day for me and he was kind and helpful." MARCIA A. Plano, Texas August 30, 2021 ELIZABETH NAIR N. Richardson, Texas August 30, 2021 "Hassle free, on time, easy to deal with." WILLIE Y. Dallas, Texas August 28, 2021 "I can't figure LEVY out. You are very responsive regarding potential service contract, but your follow up for customer service is astoundingly poor. I simply need a followup phone call from Rueben regarding the service that was provided. What is so hard about that. I chose Levy because you are the primary provider in our condo. I purchased a new HVAC and water heater which you installed in 2020. The skilled labor has been outstanding. ( Most recently, Harold noted the unit was overfilled with Freon from the last service call and I want to know why this happened with the previous Levy contractor.) Under maintenance agreement, we will continue to use LEVY. However, customer service is the one criteria that separates every vendor that I choose, to which I have years of loyalty and that receives my superlative Google and Facebook reviews." LINDA A. Garland, Texas August 28, 2021 MR TOBIANSKI T. Dallas, Texas August 26, 2021 ASHSTON E. Lancaster, Texas August 26, 2021 "Very informative" NICK S. Anna, Texas August 26, 2021 "Fast and efficient. Very professional" ROBERT S. Dallas, Texas August 26, 2021 SIDNEY T. Princeton, Texas August 26, 2021 "Appreciated the technician taking the time to perform his tasks and explaining why they were required." BECKY M. Dallas, Texas August 25, 2021 "Troubleshoot the problems and addressed it with knowledge and care." MICHAEL H. Farmers Branch, Texas August 25, 2021 "Robert was professional, courteous and thorough in every aspect of call." ED B. Coppell, Texas August 25, 2021 "Would have been higher except for the delay in getting parts." SCOTT P. Irving, Texas August 24, 2021 "The technician was great. There was a little confusion over the free "Heros" package, but we got that resolved." CAROLYN K. Dallas, Texas August 24, 2021 "Capable and nice technician." HAROLD D. Allen, Texas August 23, 2021 MR O'DONNELL O. Dallas, Texas August 23, 2021 ANCIZAR JR J. Frisco, Texas August 23, 2021 PAT R. Dallas, Texas August 22, 2021 "The installers were honest, efficient and polite." PEGGY H. Dallas, Texas August 22, 2021 JIM T. Dallas, Texas August 22, 2021 MARK G. Dallas, Texas August 22, 2021 "Todd and his partner Cameron were very helpful and went the extra mile to get the job done ." ASSEMBLY INC I. Richardson, Texas August 21, 2021 ROBERT Y. Dallas, Texas August 21, 2021 PARMELLA M. Dallas, Texas August 21, 2021 "Jay was very pleasant and very professional. He was able to diagnose my A/C problems and presented me with options." CHARLOTTE M. Allen, Texas August 21, 2021 BETTY L. Mckinney, Texas August 21, 2021 "arrived on time, did his job effectively and efficiently. Curteous." ANDREW N. Heath, Texas August 21, 2021 "Friendly, knowledgeable and come back on time." CARLOS H. Carrollton, Texas August 21, 2021 "It is not Levy's fault, but the evaporator coil I need is not available from Lennox. It is on back order. No idea when it will arrive. It may be a very hot August here in my home." KEN B. Frisco, Texas August 20, 2021 "Because they did a great job" IDA ZWEIG Z. Dallas, Texas August 20, 2021 "There's something in one of the rooms that is emitting smells, but no one can find them. It's not from the return vent nor the a/c vent. We can't figure it out." GARY J. Frisco, Texas August 20, 2021 "He was very polite and efficient" JAMES T. Frisco, Texas August 20, 2021 SHUNGO S. Plano, Texas August 19, 2021 "Quickly identified problem and resolved." TARMARA K. Rockwall, Texas August 16, 2021 "The 2 technicians were very professional and courteous. They were very patient and answered all my questions" CHRIS C. Forney, Texas August 15, 2021 "Tech was polite and knowledgeable." HARRY D. Mckinney, Texas August 14, 2021 "On time and did the job." KIM K. Dallas, Texas August 14, 2021 THETIS H. Dallas, Texas August 14, 2021 "Courteous and competent" JOHN S. Grand Prarie, Texas August 12, 2021 "Cant remember his name. He changed the filter and that was it. Not finding fault with him. Our understanding is that he is a tech ( a trouble shooter) and not on the maintenance side of the house. Are we missing some service, as per the contractual agreement? We do ask that a set maintenance date be scheduled for the next year to preclude the previous years problems." KEVIN M. Plano, Texas August 11, 2021 "Horrible, tried to upsell and overcharge as soon as he came to the door. Customer service agents dont even know whats listed or stated on the website. Told the technician to leave after trying to sell me 4-500% markup. Called another company who was out here in less than 30 minutes and completed repair quickly and at the price quoted." THURMAN R. Dallas, Texas August 11, 2021 "Very friendly and polite and did a good job," KOTESHWAR M. Frisco, Texas August 11, 2021 THERESA W. Dallas, Texas August 11, 2021 "Very professional, polite, and answered all my extra questions." EVERETT C. Dallas, Texas August 11, 2021 HOWARD R. Dallas, Texas August 10, 2021 "We thought our plumber was very knowledgeable and took the time to explain things to us. There was only one issue. We were told by the person who set up the job that we would be called about 30 minutes before the plumber arrived. Nobody called and we had to scramble with an unruly dog," THOMAS B. Lewisville, Texas August 10, 2021 MARCO L. Wylie, Texas August 10, 2021 "Quickly diagnosed problem, was able to obtain replacement part and install it all within a few hours." MICHELE G. Dallas, Texas August 10, 2021 JEFF Y. Dallas, Texas August 10, 2021 "The work was done in a timely manner. HOWEVER, I FEEL I WAS OVERCHARGED FOR ONE OF THE REPAIRS." JEFF S. Dallas, Texas August 10, 2021 "The job was never completed. I have submitted a request in writing to refund my money and not heard back yet Jeff 469-693-3691" DAVID M. Dallas, Texas August 09, 2021 "This tech was very efficient and finished much quicker than normal. Unfortunately, he wasn't provided with all the info about our situation before he arrived. (He had to verify that both systems are on the advantage plan.)" BRENDA B. Dallas, Texas August 09, 2021 "Very kind and outstanding professional" NICHOLAS C. Rockwall, Texas August 09, 2021 "Competent scheduling (and rescheduling) and the technician is no joke, he KNOWS his business." CAROLYN C. Desoto, Texas August 09, 2021 "Because this young man was very kind and polite" RUI H. Mckinney, Texas August 09, 2021 CHARLENE M. Wylie, Texas August 08, 2021 "Technician was very nice, very professional and helpful" MARK S. Dallas, Texas August 08, 2021 DAVID T. Dallas, Texas August 08, 2021 "The actions of the tech" ROGER C. Irving, Texas August 08, 2021 JOHN S. Garland, Texas August 08, 2021 "He did the work that was not done on the last visit by Service Experts n my service agreement." DIANA H. Wylie, Texas August 07, 2021 "The technician was very knowledgeable, courteous and explained everything to us." JAMES W. Little Elm, Texas August 07, 2021 "Quick response" RICHARD M. Grand Prairie, Texas August 06, 2021 CHARLES L. Dallas, Texas August 06, 2021 STEVEN P. Fairview, Texas August 06, 2021 "On time and professional" WILLIAM S. Dallas, Texas August 05, 2021 "Excellent service" GERARD D. Mckinney, Texas August 05, 2021 "No reminder email or SMS, no report sent after the visit, no understanding that this was for a rental property (you guys assume service address and home address is the same; you should consider the case of multiple properties associated to a single account)" MS JONES J. Plano, Texas August 05, 2021 "very professional and quick with his inspection" GREG L. Murphy, Texas August 04, 2021 "Thorough, professional" MR SCOTT S. Plano, Texas August 04, 2021 "On time and completed assignment with a good time frame" TOM J. Richardson, Texas August 04, 2021 DAVID R. Dallas, Texas August 04, 2021 CATHY M. Irving, Texas August 04, 2021 TORENA W. Wylie, Texas August 03, 2021 "I didn't interact with the technician" GRANT G. Mckinney, Texas August 03, 2021 "After so confusion finding our king time account in your records once found your phone attendant scheduled our needed emergency service call and ur technical Brad arrived as scheduled and was able to promptly diagnose and resolve the issue returning the unit to service" NAOMIE R. Plano, Texas August 02, 2021 "Your agent never came on July 26, as scheduled! Due 12-2. Received call about one pm requesting reschedule to wed. July 28 12-2. I made original call, not you, for my six month inspection. On Wednesday, after 3 calls from at 1:20, 2:20, 3:30, I finally said I could not wait . Rescheduled for Monday August 2, 8am. Came at 8:35. Also on Monday July 26, the plumbing inspector arrived after the service date was moved to Wednesday! No communication and no scheduling professionalism. After 27 years with you, I am very disappointed." LINDA S. Richardson, Texas August 02, 2021 "There are numerable reasons and we would like a manager to contact us. We have been your customer for over 10 years and you have installed a complete system and duct work to the tune of approx $20,000 just under 10 years ago. For that time we have been on YOUR maintenance contract the entirely. This past visit has completely eroded our trust." MARY M. Irving, Texas August 02, 2021 "We still trust your company. However, we have some concern about having more timely service (having to wait two months to late July for the annual AC tune up). Then to have to add 2 pounds of freon (declined a suggestion to add still another unless a leak could be discovered). No leak was discovered." JOAN J. Dallas, Texas August 02, 2021 "Service efficient and timely. Issues explained well and all questions asked were addressed so I could understand clearly issues he found. AC doing well on the high side." JAMES C. Dallas, Texas August 02, 2021 PEGGY H. Dallas, Texas August 01, 2021 JAMES STULL S. Dallas, Texas July 31, 2021 "Tyler did a fine job with professional enthusiasm. However, he initially thought the house was plumbed incorrectly for hot and cold but we figured out that the shower cartridge was installed upside down so called to get it corrected. He came back and it was done nicely. Some sensitivity training might be helpful. Finger prints on wall around where drywall was cut out and caulk smudges on shower fixture/wall." MARK R. Carrollton, Texas July 31, 2021 "Everything was clean and quick" BEN M. Dallas, Texas July 31, 2021 "Chris and others were friendly, thoughtful and professional" TIM M. Wylie, Texas July 31, 2021 "The technician was very friendly and knowledgeable." DOUG F. Richardson, Texas July 30, 2021 "very efficient" MARLA S. Dallas, Texas July 30, 2021 "Our problem needed immediate help and Chris was available to help the next day after my request." MR. DAKE D. Mesquite, Texas July 28, 2021 "Kept me informed while he was checking my unir" SUSAN B. Dallas, Texas July 27, 2021 JOHNPAUL A. Addison, Texas July 27, 2021 "Masked, considerate and knowledgeable." MR. MATULA M. Plano, Texas July 27, 2021 "Mark was not going to stop until he resolved the problem. He did! Outstanding tech. I will request him on future problems." STEVE D. Dallas, Texas July 27, 2021 "kelvin was excellent" MR HOBBS H. Plano, Texas July 27, 2021 ELIZABETH E. Dallas, Texas July 27, 2021 "Technician talked through every concern and question I had." CONNIE M. Addison, Texas July 26, 2021 "Juan is the best - professional, polite and very knowledgeable" RENE Z. Plano, Texas July 26, 2021 "Fabian was very knowledgeable and attention to detail. He and his partner did a pretty good assessment of the problem" STAN R. Dallas, Texas July 26, 2021 AL W. Plano, Texas July 26, 2021 "I was surprised to hear the coolant was $200 for 3 pounds, while other companies charge $68 per pound. That's a lot of difference." BRETT C. Dallas, Texas July 26, 2021 "The technician was here for an hour and a half/ two hours before he second worker could get here to do the heavy lifting. To remove and replace the old water heater." GEORGE L. Dallas, Texas July 26, 2021 "The ducts were replaced but there must be an obstruction somewhere because a few vents that are close to the unit (with new ducts) are still not blowing much air." JOAN B. Plano, Texas July 25, 2021 LAURA B. Plano, Texas July 25, 2021 "Very knowledgeable and courteous technician" RAYMOND R. Irving, Texas July 25, 2021 KAREN W. Frisco, Texas July 25, 2021 PAULA S. Garland, Texas July 25, 2021 "He needs more on the job training. Bent the filter covering door, did not change filter, afraid he would break pipe. Fastest maintenance & inspection I have had in the past." PAULA W. Coppell, Texas July 24, 2021 "Very polite and professional techs." STACEY C. Dallas, Texas July 24, 2021 "Communication between Levy & Son and us has been horrible. Promised callbacks with updates havent happened. Management of subcontractors has been negligent. Excavators no-showed for a full day because the plumber didnt schedule them properly and failed to follow up when we informed the office they werent here. One problem (at least) has been misdiagnosed so far - the plumber said it was fixed, and its actually worse, and hes unaware of it because hes waiting for the excavators to be done, and he hasnt called us back despite our repeated requests." JEFF P. Dallas, Texas July 24, 2021 "My previous AC repairman retired. You guys were the second company I called to address the problem. First company could not diagnose the issue. Daniel arrived and was determined to figure it out. He was professional, friendly and persistent. He fixed it and we are now cool as a cucumber! Thanks so much. You have a new satisfied customer." KAREN W. Plano, Texas July 23, 2021 "Scooter was very polite and explained everything as he went along. He even provided helpful hints." DICK R. Dallas, Texas July 23, 2021 "I had trouble making myself understood to the woman who took my call. She thought I was calling about an AC leak instead of a plumbing leak. (This may be because your web pages list different numbers for AC and plumbing and I had called the wrong one. In any case, when that was straightened our, your men showed up promptly--on a night call. No problem was found, but as usual, your lead man did a very good job of explaining it to me." MR. COSME C. Dallas, Texas July 23, 2021 "Very helpful on the phone plus technician came to my house right away same day and ready to help" CHRIS G. Allen, Texas July 23, 2021 LINDA S. Richardson, Texas July 22, 2021 "I usually request Daniel. I trust him." MIKE D. Nevada, Texas July 22, 2021 "Melvin, the technician that serviced my AC did an outstanding job. He was right on time, he was very professional, courteous, and knowledgeable. Based on his overall performance, I would highly recommend Levy & Son to anyone that needs service for their HVAC." ROBERT S. Sachse, Texas July 22, 2021 JUDY B. Carrollton, Texas July 22, 2021 GREG H. Allen, Texas July 21, 2021 "The driver was supposed to call me before he arrived, but I never received a call. The other issue was the fact that he didnt even know that I was on the Advantage Plan, I had to tell him. Why did he not know?" JOAN H. Murphy, Texas July 21, 2021 "All reps were prompt, professional & helpful." DAVID P. Dallas, Texas July 20, 2021 "He was helpful and succeeded in solving our issue." JOHN R. Sachse, Texas July 20, 2021 "Completely satisfied." TODD C. Dallas, Texas July 20, 2021 "Technician was professional, worked quickly, and explained the issue very well." DOMINICK C. Dallas, Texas July 20, 2021 CHARLES N. Grand Prairie, Texas July 19, 2021 "great product and Levy/Lennox did everything exactly as originally explained. Very satisfied with the units and glad to have the service plan." DAVID Z. Dallas, Texas July 19, 2021 "The fact it was Saturday afternoon and someone got to our house so quickly, then fixed the problem even faster was Awesome!!!" KIM D. Carrollton, Texas July 19, 2021 ANGELA C. Frisco, Texas July 19, 2021 "Despite the hour of the evening, he was patient, efficient, thorough, and detail oriented through the repair." RALPH L. Dallas, Texas July 19, 2021 "Chris was very professional." STEVE M. Richardson, Texas July 19, 2021 MARIA O. Corinth, Texas July 18, 2021 "He was very respectful of wearing a mask, was very patient and clear when explaining his findings and was not pushy at all." GARY T. Dallas, Texas July 18, 2021 GREG K. Dallas, Texas July 17, 2021 "when the technician arrived he was fine. Disappointed that Levy cancelled the appointment twice. The second time, during the window you were scheduled to show up. I had to rearrange my schedule twice to accommodate you. i had already paid for the service, the least you can do is show up when scheduled." ROBERT P. Denton, Texas July 17, 2021 HANNA D. Plano, Texas July 16, 2021 "The technician was helpful and honest." LINDA H. Addison, Texas July 16, 2021 "Quickly diagnosed and remedied noisy compressor by tightening panels" PRESTON P. University Park, Texas July 16, 2021 "great job!" JAY M. Lancaster, Texas July 15, 2021 "Chris called and I spoke with him, but he never showed up. Then, when I called back he didn't answer nor did he return my call. When I called Customer Service, they said he was on his way, but when I called back they were not very helpful." KEN W. Plano, Texas July 15, 2021 TERRY M. Dallas, Texas July 15, 2021 "I thought a tune-up include cleaning the outside unit removing any debris inside and cleaning the coils." CELESTE M. Dallas, Texas July 14, 2021 "Bryan was friendly, knowledgeable, efficient, and fixed the problem." MARTIN B. Desoto, Texas July 14, 2021 "Needed to reschedule" LINDA S. Highland Park, Texas July 14, 2021 "It took 7 or 8 visits to complete the work successfully." KAY S. Dallas, Texas July 13, 2021 "Excellent prompt, courteous and professional service from all, as always." LILIE B. Dallas, Texas July 13, 2021 "Quick service." LAWANDA M. Dallas, Texas July 12, 2021 "I had to reschedule three times" JIM GUIRE G. Dallas, Texas July 11, 2021 "Juan is everything you want in a technician. He's punctual and friendly and very competent. You always know the work has been done right when it's Juan Pineda." FAITH S. Farmers Branch, Texas July 11, 2021 "Juan came by unit frozen. Returned in time to fix before big party that night. Thanks" JANET G. Frisco, Texas July 09, 2021 "They came in, assessed the problem and fixed it." DALE H. University Park, Texas July 09, 2021 "Each of 2 pressure assisted flush toilets had new bladders installed. Today I discovered that BOTH TOILETS ARE LEAKING ONTO THR FLOORS!!!!! When I tried to make an appointment for service to repair the problem Levy created I was cut off and put into a voice mail that was full!" MR A BEGUN B. Dallas, Texas July 09, 2021 CANDY H. Farmers Branch, Texas July 08, 2021 ALAN G. Plano, Texas July 08, 2021 "Brad very quickly diagnosed the real cause of an ongoing problem and presented me all the details of what will be required to solve it." BILL H. Dallas, Texas July 08, 2021 CLINT M. Grand Prairie, Texas July 08, 2021 "If the resident have 2 units then 2 units should be included in TXU service. Something that should be worked out with energy company!" SUSAN A. Allen, Texas July 08, 2021 "very knowledgable and helpful." JEROME P. Denton, Texas July 07, 2021 "New what he was doing and real easy to get along with." JAN W. Plano, Texas July 07, 2021 "Technician wanted to get repair done well & in timely manner. Was very kind & diligent." BEN M. Dallas, Texas July 07, 2021 "you said you would come out on Sunday at a given time - I called. no one ever called back. no one called or offered an explanation." REYNOLDS T. Richardson, Texas July 06, 2021 LARRY S. Dallas, Texas July 06, 2021 "There is no question in my mind that I was royally cheated on my last service call on June 29. I was in a hurry to make sure all was in good shape for visiting family over the July 4 weekend and didnt really think much about the service call until after they left. My experience has been that every few years my one A/C gets a little low on freon and the coils in the attic will tend to freeze up. It usually takes about 2 lbs. every 2 or 3 years. This year when the coils froze a bit on one particularly cool day a couple of weeks ago, I didnt waste any time calling for service to make sure that there would be no problems during a family visit over the holiday weekend. Prior to the service call, the A/C was cooling pretty much as normally during the 90-degree days we had been having. The last few service calls were by the same technician but this one was someone else and the service process was totally different. This technician didnt perform any checks at all on the coils in the attic as was normal. He just went to adding freon as per what I was expecting based on prior years and the freezing up of the coils. Typically, the tech would weigh the freon container before and after the charging to determine how much freon was used. This year the technician didnt weigh the freon before but after charging just pointed to a number marked on the container for the current weight before charging. After the charging, he weighed the container and said we used five pounds and that now, instead of the $200 per pound in recent years, the price had gone up to $400 a pound. I understand R22 is being phased out but that is really ridiculously high. After the weekend, I really started to question this latest service call. I went and checked the compressor label and it specified a charging amount of 7 pounds. I may not be a trained A/C tech but no system is going to cool anywhere near properly as mine was with 5 out of 7 pounds of freon missing. I also checked the invoice and all it specified was R22 for $2,000. Nowhere did it indicate how much freon was used and how much the charge was per pound. Maybe you should see if this tech has charged for more freon that he actually has in his truck. But if he is not specifying how much freon he is using on the invoices, it is not clear how you can do that and verify he is not overcharging. Is he on commission? He really pushed me to buy new units. Ive never had a problem to spend a few hundred dollars every few years instead of buying a new unit, especially when the source of the slow leak is unknown. I dont think this is necessarily representative of my experiences with Levy over the years but this has not been acceptable. I really should get a significant portion of that $2,000 back if you ever expect me to use Levy again. Thank you, Larry Shawn" BOB O. Dallas, Texas July 06, 2021 MARY M. Sachse, Texas July 05, 2021 "Joe is awesome and very knowledgeable" CHRISTINE A. Lucas, Texas July 05, 2021 "He found problem immediately. Had parts to replace it ." HARRIET R. Dallas, Texas July 04, 2021 "Mark Jones came on Thursday to diagnose the problem with a major leak due to an error in the installation of the ductwork when our new furnaces were installed. No one has called to setup an appointment to rectify the problem The temperature in the closet where the furnaces are is registering 57 degrees!!!! We need this repaired ASAP!!!!!" GEORGE C. Dallas, Texas July 04, 2021 TERRY W. Dallas, Texas July 04, 2021 "Luis is great!" MARILYN W. Garland, Texas July 03, 2021 "Did a great job of fixing the issue and gave us his number if we had an issue." ALAN W. Plano, Texas July 03, 2021 "fixed problem quickly and correctly" MARK R. Parker, Texas July 03, 2021 "Excellent Service" LINDA B. Corinth, Texas July 02, 2021 "Efficient, friendly, informative" MARY E. Richardson, Texas July 02, 2021 "Late - arrived more than an hour outside my 2 hour scheduled appointment window." ROBERT P. University Park, Texas July 02, 2021 "The installation is not complete. I talked to the technicians who were here and was told they would tell their boss and someone would call. Three days later I called Bernie and told him about the problem. He said someone would call and come out. It's been three weeks." MR SELF S. Plano, Texas July 02, 2021 FRED H. Plano, Texas July 02, 2021 "lied about returning Monday to replace filters" SIMONE F. Prosper, Texas July 02, 2021 "Skooter did an amazing job explaining what he was checking for regarding the AC unit." EDWARD S. Frisco, Texas July 01, 2021 "He was on time, worked without ceasing, explained what he did and why, very professional" MR TAYLOR T. Dallas, Texas July 01, 2021 "Levy had to reschedule the appointment, but otherwise everything was fine" MICHELE M. Plano, Texas July 01, 2021 "Austyne was courteous and explained what he was doing and what the results were. Suggested tips for the systems." CHARLES R. Rockwall, Texas June 30, 2021 KATHERINE C. Plano, Texas June 30, 2021 "problem was fixed, but Very Expensive. $455 to replace a $40 part. I have checked around and the average price is closer to $275 I will not use Levy for plumbing problems again." DEE W. Plano, Texas June 30, 2021 JAY T. Richardson, Texas June 30, 2021 "Professional and honest and very knowledgeable." LAURA S. Melissa, Texas June 30, 2021 "Greatly appreciated their service" JOE D. Dallas, Texas June 30, 2021 LJ K. Lancaster, Texas June 30, 2021 "Professional and polite service answer all my questions and concerns" BOB B. Dallas, Texas June 29, 2021 AARON L. Little Elm, Texas June 28, 2021 "The tech who showed up actually did the work as expected. Normally the people who show up do minimal work." DALE A. Grand Prairie, Texas June 27, 2021 "Danny was thorough explaining the possible issues and my options" KAYE B. Dallas, Texas June 27, 2021 BARBARA L. Dallas, Texas June 27, 2021 DONALD D. Dallas, Texas June 26, 2021 "It was pleasant and thorough." GARY M. Irving, Texas June 26, 2021 "Good evaluation of cooling unit. Good explanation of services and program." JOHN S. Grand Prarie, Texas June 26, 2021 MARTY J. Allen, Texas June 25, 2021 "Bryan arrived promptly, did an assessment my found the problem and went on to check out my hot water heater as a prevention. He is a skilled technician, friendly & a good communicator." JANE F. Carrollton, Texas June 25, 2021 DAVID B. Rockwall, Texas June 25, 2021 JESSE C. Mckinney, Texas June 25, 2021 LINDA B. Dallas, Texas June 25, 2021 "identified issue" IVAN R. Richardson, Texas June 25, 2021 "I thought he was very knowledgeable and professional." STEVE B. Plano, Texas June 24, 2021 "Problem has not been fixed. Icomfort thermostat was reading Code 31 - Not Communicating. After several minutes, it would correct itself. This has gone on for 1 1/2 weeks. As of today, thermostat has completely stopped communicating and A/C has stopped completely. Have call in for service, but I was told they were not sure when we would get serviced." JOHN P. Grapevine, Texas June 24, 2021 "Harold was prompt, efficient and knowledgeable" ROBERT V. Plano, Texas June 24, 2021 MATT A. Dallas, Texas June 24, 2021 "Chris did a great job, and pretty quickly!" BARBARA A. Plano, Texas June 24, 2021 "Technician seemed very knowledgeable" PAUL D. Wylie, Texas June 24, 2021 SALLY S. Dallas, Texas June 23, 2021 ROSEMARY W. Dallas, Texas June 23, 2021 "Very considerate" SHIRLEY B. Lewisville, Texas June 23, 2021 "Was honest and thorough" MARSHALL N. Dallas, Texas June 23, 2021 "Harold was knowledgeable- however he had to fix the mistake made by the original installers of not tightening the top panel which was making large vibration sound" GEORGE L. Dallas, Texas June 23, 2021 "No one ever showed up to look at my problem. And no effort was made to reschedule." RAO K. Dallas, Texas June 22, 2021 "Professional" ED B. Plano, Texas June 22, 2021 "Technician performed a Tune up on Sat afternoon. Everything was working great. Sunday morning we woke up to no AC. Called and requested a Tech come back. Tech arrived about 4:00 PM. Said to turn off system for 2 hours and turn it back on. If it didn't cool, call back on Monday at 7:30Am and request a Teck come out immediately. He would discuss problem with his supervisor. I asked to speak to a supervisor and was told a request was put in for Management to call me. No one ever did. Tech came back our late Sunday afternoon and said refrigerant was leaking from evaporator coil. Its amazing that the system work fine and less than 8 hours after the original Tech left we had a major problem" RICHARD L. Mckinney, Texas June 22, 2021 "Adam (think that is his name) was awesome!" MARCIAL O. Dallas, Texas June 22, 2021 "Tyler was great, he was not able to fix the problem but he tried, he recommended certain things to do but at the end I felt he cared and tried to help" CAROLYN H. Dallas, Texas June 21, 2021 LAURA B. Plano, Texas June 21, 2021 "The Tech did a thorough evaluation and explained everything." ANDREW G. Dallas, Texas June 21, 2021 "Professional, knowledgeable." Serving These Communities and More Addison Allen Carrollton Coppell Dallas Flower Mound Frisco Garland Highland Park Irving Lewisville Little Elm McKinney Mesquite Plano Richardson Rockwall Rowlett Sachse The Colony University Park Wylie Levy & Son Service Experts 11024 Indian Trail Dallas, Texas 75229 Dallas: 469-250-0932 Email: levyandson@serviceexperts.com, service@levyandson.com, CustomerCare@ServiceExperts.com 1207 Municipal Avenue Plano, TX 75074 Collin County: 972-382-9284 Email: levyandson@serviceexperts.com License # TACLA87496C (Steve Basden); 42650 (Jesse Moreno); TACLA26791C (Dewey Russell); 37694 (Ruben Vera) CONTACT US Sign Up for Emails and Save! Save more with exclusive offers and valuable coupons from Levy & Son Service Experts. You can unsubscribe at any time by clicking the link at the bottom of our emails. Email Search Jobs at Service Experts Connect with Us on Social Media Need More Help? Let's Chat! 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