PLEASE REVIEW OUR UPDATED COVID-19 VISITOR REQUIREMENTS ER Wait Time | Door To Provider: minutes If this is a life threatening emergency, call 911. Patient Relations If you are concerned about something whether it is your care, your room, your meals, your testing schedule, your visitors or anything else - please let us know without delay; and we will try to remedy the situation immediately. Be assured that you can speak to your caregivers in confidence. If you would rather not talk about your problem with your nurse, you may meet with the supervisor or manager on your unit for a confidential discussion of your concern. Please be assured that presenting a complaint or concern will not compromise your treatment. Our goal is to provide healthcare that is supportive of patient and family wishes, recognizing that situations and decision-making can, at times, cause conflicts in the course of healthcare delivery. We, of course, also appreciate compliments. "Customer Care Chain" cards are available on every unit for your remarks. You may receive a patient satisfaction survey at home, after you are discharged. Please return it to us in the postage-paid envelope with your comments so that we can maintain the highest standards in our patient services. Patients & Visitors COVID-19 Patient and Visitor Information Financial Assistance Contact Us My Chart - Patient Portal Make An Appointment Medical Records Patient Guide Patient Relations Privacy Policy ACA Insurance Marketplace Site Disclaimer COVID-19 Vaccine Information Care Credit Information Center COVID-19 Patient and Visitor Information Make An Appointment My Chart - Patient Portal Patient Testimonials ABOUT US ABOUT PRIME HEALTHCARE OUR SERVICES PATIENTS & VISITORS FINANCIAL ASSISTANCE MAKE AN APPOINTMENT MEDICAL RECORDS PATIENT GUIDE FIND A PROVIDER CAREERS CONTACT US NEWS West Anaheim Medical Center 3033 West Orange Avenue Anaheim, CA 92804 714-827-3000 Get Directions Copyright © 2021 Privacy Policy Site Map Website Accessibility A member of Prime Healthcare www.primehealthcare.com