Find a Location Near You! (800) 893-3523 Client Care Representative This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Essential Functions Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs Minimum Training, Experience, and Knowledge Required: High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred Careers Apprentice HVAC Technician Assistant Installation Technician Client Care Representative Comfort Advisor Dispatcher Duct Cleaner HVAC Technician ALWAYS ON TIME... OR YOU DON'T PAY A DIME!® ‘Round the Clock Availability No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected. 100% Satisfaction Guarantee We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service. We Love What We Do Our trained Comfort Specialists are friendly, knowledgeable, and genuinely love helping people. Learn More About Us Part of the Authority Brands Family 1 / 4 Services About Us Our Guarantees Expert Tips Reviews Own a Franchise Careers Newsletter Sign-Up Request Appointment Here for You Around the Clock! (800) 893-3523 Site Map Terms of Use Privacy Policy Accessibility ALWAYS ON TIME... OR YOU DON'T PAY A DIME!® © 2021 One Hour Air Conditioning & Heating. All Rights Reserved. Do Not Sell My Information - California Residents Hi, thank you for visiting. Start Live Chat!