PDF Products Solutions Resources Success Support Partners Company Contact us Blog HOME/PRODUCTS Products Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World Digital + Omnichannel eGain Offers Proactive offer of contextual promotional content, automated self-service or digital engagement – served on a web page, based on configurable business rules and AI-powered decision support eGain SuperChat Chat | Messaging | ClickToCall Comprehensive text chat, proactive chat, video chat & click to call. Includes the ability to chat via messaging channels eGain Cobrowse Agent can share and co-navigate HTML and Javascript content via web browser with a customer, supported by granular read/write controls per web page or website section eGain CallTrack Comprehensive call taking, logging and tracking capability, including call controls and screen pop with call variables. Includes soft phone eGain Mail + Social Email (free form and generated via structured web forms) response automation and management with automated routing, flexible workflow, powerful productivity tools leveraging AI and Knowledge, quality management, and reporting. Monitor Twitter, Youtube, Facebook, and Instagram and manage and respond to non real-time customer inquiries eGain Secure Messaging Deliver confidential, secure content via a secure portal and a pointer to that content delivered by email or message eGain Notify SMS | Email | Voice | Web eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates, i.e., notifications Knowledge + AI eGain Virtual Assistant Emotionally-aware, conversational AI-powered self-service solution (also known as VA or Chatbot) to understand customer request, guide the customer to the right answer through interactive dialog, and serve the answer from a knowledge base or from a backend transactional systems eGain SelfService+AI Knowledge Base with AI-powered process guidance for self-service eGain Knowledge+AI Knowledge Base with AI-powered process guidance for contact center agents, store associates, branch staff, and field service personnel Analytics + ML eGain Analytics Makes it easy to measure and manage your contact center operations, knowledge and omnichannel customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively NEWSLETTER Keep up on our always evolving product features and technology. Enter your e-mail address and subscribe to our newsletter. SUBMIT ABOUT US Careers Investor relations Privacy Policy Cookie Policy Terms of Use CONNECT WITH US Contact Us Contact Support Community Forums FOLLOW US Copyright © 2021. eGain Corporation. All Rights Reserved. We use cookies to ensure you get the best experience on our website. Continued use of this website indicates your acceptance of our cookie policy. AcceptCookie Policy