HOME PERSONAL SMALL BUSINESS CORPORATE INTERMEDIARIES HEALTHCARE PROVIDERS DATA-MENU-SEARCH-TRIGGER Home Personal Contact us We're here for you – visit our coronavirus support and Brexit travel pages. Contact us Ready to chat to us via Live Chat? We are sorry our Live Chat service is currently unavailable as agents are helping other AXA Health members. Live Chat service only available : Monday to Friday 9am -5pm Other ways to contact us You can also use our Member Online service 24/7 to send us a message and we will get back to you normally within 24 hours. Check out our helpful guide to claiming Take a look at our claims guidance for help with some of our most frequently asked queries that may help you, before you call us. HOW TO MAKE A CLAIM READ OUR FAQS Want to start a claim or check an existing claim? You can start a claim or talk to us about an existing claim by phone or online. Before you call, please take a look at how to make a claim and read our frequently asked questions – you may find what you are looking for. Seeking treatment for back, joint or muscle pain Seeking support for a mental health condition All other claims (if you have your membership number) All other claims (if you don’t have your membership number) Other queries relating to your plan Making a change to your plan Invoice or payment queries Help with your online account Providing feedback Leaving us or cancelling your plan Travel, Cashback and Dental related queries Calling us from overseas Interested in becoming a member? Get a quote or buy a private healthcare plan Quick product links Personal Small business Corporate Information and advice Health and wellbeing Small business advice Business Health Centre Useful links About us Contact us Careers News Accessibility Social Information about AXA Health Privacy Policy Cookie policy Cookie Settings Modern Slavery Act Legal information ©2021 AXA All Rights Reserved Cookies on this website We use cookies on this website to keep your information safe. It also helps us understand how you use our site. We use these cookies to help personalise your experience. If you want to learn more, or update your preferences, just click the "Manage" button below. Or you can click "Accept all" to agree to our use of cookies. If you want to update your cookie preferences just go to cookie settings at the bottom of this page. MANAGE ACCEPT ALL