Articles Exchange electricity - what is it? EXCHANGE ELECTRICITY - WHAT IS IT? Lumo Energy does not have its own production of electricity, but it buys all its electricity Nordic Nord Pool -säh-KO-sis stock exchange s , which collects electricity producers and buyers together. In the power exchange, producers sell their own production to interested buyers. The price of electricity is formed on the stock exchange according to supply and demand. Nord Pool is always the next day the hourly price of electricity, the so-called spot price . In the spot market, operators report daily at what price and how much they are willing to either buy or sell electricity on an hourly basis. A deal is created when the offers of a buyer and a seller meet. By purchasing your electricity as exchange-traded electricity, you can therefore benefit from fluctuations in electricity prices. When buying exchange-traded electricity, it is worth remembering that price fluctuations can also mean an increase in the price of electricity. However, the price cannot rise completely uncontrollably, as electricity companies often offer a price cap on the price of electricity, which protects against sharp price rises. CUSTOMER SERVICE We value our customers and want to stand out with first-class and efficient customer service. Contact us if you need help concluding a contract, setting up a service or just want a new, cheaper electricity contract. Customer service opening hours: weekdays from 9 am to 5 pm. Outside opening hours, send your inquiry by e-mail to customerspalvelu@lumoenergia.fi. Price list for the customer service telephone: 8.8 cents + local time / min 020 1777 290 customerservice@lumoenergia.fi Lumo Energia Oy Hermannin Rantatie 2 B, 3rd floor. 00580 Helsinki