Customers As a responsible actor in the electricity, gas, heating and cooling business, we offer customers environmentally friendly and cost-efficient products and services. Through customer satisfaction, we reflect the responsibility of our business among various stakeholders. Customer satisfaction For us customer satisfaction is a top priority in implementing the company's strategy and in growing the business. We have set a target for customer satisfaction (≥ 70). We measure customer satisfaction as part of the extensive One Fortum Survey. The survey is conducted yearly in spring. Services for customers In recent years, we have introduced many new services that reduce environmental impacts and give customers better opportunities to control their electricity consumption and costs. The sustainable solutions we offer in energy production, traffic, and waste management also support a circular economy. The solutions offered are related to home automation, smart EV charging, local energy production and storage, and flexible demand. Additionally, we offer diverse expertise services for energy systems, electricity and heat production, and for the process industry. Sustainability report Sustainability 2020 Read our Sustainability 2020 report Smart energy solutions Products and services for our customers Read more on our products and services Did you find what you were looking for? 3 responses Yes Partly Not at all Back to top You are here: Fortum Sustainability Personnel, safety and society Customers Customers About us This is Fortum Strategy Open positions Our energy production Fortum worldwide Covid-19 information Services Fortum Battery Solutions Turbines and generators Power plant O&M and performance Find charging stations Fortum Circo® Recycled Plastics Licensing and safety design Investors In focus Reports and presentations Share information Calendar and events Corporate governance Contact us Our offices Media contacts Investor Relations Supplier inquiries Sales contacts Give feedback Raise a concern Follow us on social media Legal information Data privacy and cookies Legal Notice © Fortum 2021. All rights reserved We use cookies to personalize content and ads, to provide social media features and to analyze site usage. We also share information about your use of our site with our social media, advertising and analytics partners. You can manage and disable cookies in your own browser. Read "instructions for browser settings". More options to manage your preferences in "Cookie settings". For more information, see ourCookie Policy. Cookie Settings Close