CAPCO INSURANCE SURVEY 2021 DOWNLOAD REPORT THE FUTURE OF INSURANCE : PERSONALIZED, DIGITALIZED AND CONNECTED CAPCO INSURANCE Published: 21 September 2021 Across the world, individuals, companies, industries, and governments are currently confronting many changes, some of which look set to impact the nature and tenor of our daily lives in fundamental ways. COVID-19 in particular has clearly been profoundly disruptive, and the future post-pandemic world remains largely undefined. However, at a time when our physical proximity and interactions have been significantly curtailed, new opportunities and avenues to connect and build relationships continue to emerge. Many of the world’s insurance markets are growing beyond the parameters of what was thought possible just ten years ago. Large, traditional market players are coexisting and even partnering with new entrants and other companies, whose original business focus is far removed from the insurance world. Innovation is everywhere. Robots are competing with your trusted insurance broker or agent to serve complex customer needs. As new realities within insurance are coming to the fore, Capco surveyed nearly 14,000 consumers across 13 markets globally to gain a better understanding of public attitudes towards personal lines of insurance. Our full survey report seeks to explore: The key trends, challenges and opportunities within insurance today A diverse range of consumer sentiments across 13 key global markets The future of insurance in a post-pandemic world How insurers – through technological innovation and digitization – can adapt to customer needs, deepen existing relationships and broaden consumer engagement. METHODOLOGY Our survey was conducted online between April and May 2021 and collected responses from a total of 13,798 individuals. The markets surveyed were the UK, US, Canada, Brazil, Germany, Austria, Switzerland, Belgium, Hong Kong, China, Singapore, Thailand, and Malaysia. Country representative quotas were followed. Survey respondents were drawn from six age demographics: 18-24, 25-34, 35-44, 45-54, 55-64, and 65+. 49% of respondents identified as male, 50% identified as female, and 1% identified as other. FIRST NAME* LAST NAME* EMAIL* JOB TITLE COMPANY NAME COUNTRY OF INTEREST* Please Select Austria Belgium Brazil Canada Germany Hong Kong Singapore Switzerland Thailand United Kingdom United States None of the above Capco is committed to protecting and respecting your privacy, and we’ll only use your personal data to provide the information you request from us. By clicking "Submit", I consent to Capco processing my contact details to be held in its global contact database for the purpose of receiving, by email, the information ticked below and for analysing and developing our products and services, in accordance with Capco's Privacy Policy. Details of our global network of operating entities can be found here. Subscription to receive latest insights, products, services and invitations to events Subscription to receive the Capco Intelligence monthly newsletter I agree to allow Capco (Global) to store and process my personal data.* If you wish to unsubscribe you can do so by clicking on the ‘unsubscribe’ link at the end of any marketing communication you have received from us sent to your email address. RELATED INSIGHTS ABOUT OUR GLOBAL INSURANCE PRACTICE CAPCO INSTITUTE: IMPLICATIONS OF NEW TECHNOLOGIES ON THE FUTURE OF THE INSURANCE INDUSTRY - A LEADERSHIP PERSPECTIVE HOW TO LEAD A SUCCESSFUL DIVESTITURE WITH MINIMAL TO NO DISRUPTION HOW VOICE SIGNATURES CAN IMPROVE CUSTOMER EXPERIENCE AND CONVERSION RATIOS HOW CAPCO DESIGNED AN ALL-IN-ONE DIGITAL INSURANCE SOLUTION HOW CAPCO ENHANCED ARDEN INSURANCE SERVICES’ CORE SYSTEM PERFORMANCE HOW CAPCO HELPED TRANSFORM A GLOBAL INSURANCE ORGANIZATION IN MALAYSIA HOW CAN DIGITAL PLATFORMS DISRUPT THE TRADITIONAL APPROACH TO INSURANCE DISTRIBUTION? KEY DISTRIBUTED LEDGER TECHNOLOGY TRENDS FOR THE INSURANCE INDUSTRY Terms of Use Data Privacy Notice Cookie Notice Imprint © Capco 2021, A Wipro Company Please be aware that Capco uses cookies to track your new and returning visits to our site. This information may be used to enable social media connections, enable you to set preferences and produce website activity reports including the number of visitors our website receives and which pages are viewed. More information on cookies and how to control them can be found in our Cookie Notice. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookie Notice. Manage Cookies Accept All Cookies