Stores Support Service English Account Cart 2 Black Week is here! Categories Black Week Computers & Tablets Phones and accessories Components M Gaming Cables Peripherals Network Software Accessories Office and Supplies Smart Home Home Electronics Household Appliances Health & Beauty Toys Home & Garden Sports & Outdoor Data Protection Policy 1. What our data policy covers Responsible for your data is Multitronic Oy (Hovioikeudenpuistikko 18, 65100 Vaasa / 1008670-9) – Hereafter referred to as Multitronic. Our privacy and cookie policy will be explained below and contain information on what data we collect, why we collect it, which data we collect and to whom we will share the data. We will also explain the rights and choices customers have when it comes to personal data collected by Multitronic. On Multitronic website, there are links to third party websites which are out of our control. Please ensure you read their privacy policy since our organisation does not control these. 2. Data collected by Multitronic Here it's described what data we collect when using our services. When you register as a customer or place an order we collect: Personal details such as: name, address, email, phone number and in some cases social security number or/and VAT number Account login details IP address when the order is placed Passport number for orders leaving the European Union 3. Use of personal data We make use of personal data: To process, deliver your order and to inform you about the state of the order To ensure we can contact you if something unexpected occurs with your order To handle after sales such as warranties, refunds and other after-sales related issues To make aftersales and upgrades on your request easier To give you access to order history in your customer account To manage competitions, offers and promotions that you chose to be a part of As documentation towards government for instance tax authorities or legal issues To ensure we can contact you if authorities recall a product for safety reasons To validate credit line To avoid and prevent fraud and other illegal activities Beside above we use personal data to understand customer behaviour in order to improve our services on for instance online marketing or products that might have your interest. 4. Sharing of personal data Sharing inside Multitronic organisation Personal information is available to employees inside the Multitronic organisation, hereunder staff in Multitronic and iTronic stores, Multitronic Pro, Multicare Oy and Smartdeals Oy. All these companies share order system, back office interface and employees. Employees often work for several of these organisations sitting at the same desk and using the same credentials in Multitronic administration system. Sharing with vendors and partners Multitronic can share your personal information with vendors and partners. In most of these cases, it is done to deliver a service/product, for instance when purchasing software, warranty extension or product/warranty registration. We might also share your information on claims and warranty issues. Sharing with service providers To make our service work we share information with service providers. For example, logistic companies, payment portals, instalment and credit facilitating companies. We share only information that is necessary for service providers to fulfil their service. Website Analytics To improve and optimise the user experience on our website, we use so-called tracking technologies. Multitronic uses them to see which pages and products customers have visited to improve the quality of the content and products we provide. For those purposes, Multitronic uses three main services: Google Analytics, Hotjar and Yandex Metrica (for our website visitors from Russia). Google Analytics Multitronic website uses Google (Universal) Analytics from Google Inc. Google Analytics can read certain text files (cookies) which located on the client's computer. Multitronic does not share or get any customer information, such as name or contact details through Google Analytics. Location of the client roughly determined by IP address you use. The data provided through Google Analytics is encrypted. For better marketing analysis Google Analytics will store cookie information for 38 months. To prevent the transmission of cookie-generated information, the client can install a browser plug-in. But doing that, the customer will opt-out not only from Multitronic but also from any other website which uses Google Analytics. You can get the plug-in from this link. Hotjar Multitronic uses Hotjar to understand your needs better and to optimise this service and experience. Hotjar is a technology service that helps us better understand your experience (e.g. how much time you spend on which pages, which links you choose to click, what you as a user do and don’t like, etc.) and this enables us to build and maintain our service with your user feedback. Hotjar uses cookies and other technologies to collect data on your behaviour and your devices (in particular device's IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify you or to match it with further individualised data. For further details, please see Hotjar’s privacy policy (https://www.hotjar.com/legal/policies/privacy) by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. Yandex. Metrica Multitronic website uses Yandex. Metrica from Yandex LLC, because Multitronic provides services to the customer in Russia and getting the website pages indexed in Yandex. Yandex. Metrica can read certain text files (cookies) which located on the client's computer. Multitronic does not get any customer information, such as name or contact details through Yandex. Metrica. Location of the client roughly determined by IP address he uses. The data provided through Yandex. Metrica is encrypted. By default, Yandex. Metrica collects information about all users who visit a site. However, collecting data about individual users can be blocked with the Yandex.Metrica opt-out. The Yandex. Metrica opt-out is a browser add-on. It blocks storing cookie files on the user's computer and restricts data transmission to Yandex. Metrica. Marketing and advertisement Google Ad Services - Data Policy FaceBook Ad Services - Data Policy Newsletter Epostservice - Data Policy SendGrid - Data Policy Notice you can at any time unsubscribe from our email service either by clicking the link in the email or by contacting our customer service and asking for removal from mail list. Sharing with other organisations We might share your data with other organisations under exceptional circumstances, for instance if: required by law or public authority needed to ensure our legal rights and minimise our credit risk 5. Protection of your personal data All personal data is stored on our own servers and backup systems. We use encryption and firewall to minimise the risk of leaks of personal data. Servers and a backup system have limited physical access. All data transferred from customer devices are transferred via HTTPS so its encrypted between your device and our servers. We might ask for your bank account number only in cases where we need to provide you with a refund. We never store any of your credit card or bank login information in Multitronic systems. Service providers are responsible for collecting this data. We do our uttermost to ensure that no personal data leaks out while transferred via the internet. Personal data might be transferred and stored outside EEA (European Economic Area) by our service providers. 6. Period personal data is stored and deletion of personal data We store personal data until you ask for removal. We recommend ten years since some of the products we sell have the warranty for this period and in case that product needs to be recalled for safety reasons we wish to be able to contact you as fast as possible. We find this very important, so we can trace who has bought the product to prevent any damage or hazard. We might also be limited for technical, legal, or regulatory reasons to delete your data. We remove your personal data on request by you. 7. Your rights to access to your personal information we have You have the right to get what personal information we have on you. The easiest way to get this is to log in to your user account. Please correct or inform us if any personal data is incorrect. You have the right to have your personal data transferred to a third party of your choice. You can upon request ask us to limit the use of personal data if it has been used illegal, it’s no longer up to date if it’s incorrect or during the process of deletion of data. You can also contact our customer service to get a statement on what information we have on you and if you request a transfer. We might ask you for proof of identity and details about our relationship to ensure that you’re the right person. Someone else can on your behalf also ask for your personal data. We will besides rare cases respond to you with your personal information within 20 working days after receiving and approving your request. We will evaluate each application separately to ensure it does not violate any other compliances we might have towards on for instance authorities. 8. Use of cookies We use cookies to operate effectively, to manage online purchases and to improve our service and monitor customer behaviour. A cookie is a small file that stored in your browser. The cookies we use are either persistent or session based. A persistent cookie is stored in your web browser until you delete it. A session-based cookie stored until your session ends at Multitronic web page. 9. Change of data policy Multitronic has the right to change data protection policy. Changes will be posted on our Data Protection Policy page (this you are on now) minimum three days before it takes effect. Multitronic will always comply with the EU Regulation 2016/679 - General Data Protection Regulation (GDPR). Full agreement can be found here. If you have any questions regarding our Data Protection Policy please contact us by email. What we have: We serve you in 4 languages Free returns Over 100 000 products 9 stores Service & Repairs Subscribe to newsletter Get information about our latest campaigns and best deals. We promise, we don’t spam. Subscribe 06 319 7700 Mon - Fri: 09:00 - 17:00 Help Center Customer Service Delivery Payment & Finance Return & Cancellation Warranty Services Service & Repairs Memory guide Toner guide Spare part guide About Multitronic Stores Consumer agreement Company agreement Data Protection ©2021 Multitronic Oy