Skip English Search Show Skip Naturgy logo Home Show Home COOKIES POLICY I. PURPOSE The website (the "Website”) is owned by Naturgy Energy Group, S.A. ("Naturgy’’). This Website uses a technology called “cookies”, which collects information on your use of this Website. The purpose of this Cookies Policy is to provide you with clear and concise information on the cookies used on our Website. II. WHAT ARE COOKIES? Cookies are small files that are downloaded to your device (computer, mobile phone or any other device with internet access) when you visit a certain web page, with the aim of storing information related to your browsing activity. In general, cookies can be used for a wide range of purposes, such as to recognise you as a user, obtain information on your browsing habits, or customise how the website content is displayed. You must provide consent before cookies can be installed on your device, with the exception of technical cookies, which are exempt from this obligation as they ensure that our Website works correctly and allow users to browse the page. III. TYPES OF COOKIES AND WHAT THEY ARE USED FOR ON OUR WEBSITE There are different types of cookies depending on the managing entity, the purpose for which the information collected is used and the time that they remain active on your device. In the table below, you can find a general description of the most frequently used types of cookies, although not all of them are used on our Website. Consequently, below the table we provide detailed information on which cookies we use and their specific characteristics. TYPES OF COOKIES CATEGORY TYPE OF COOKIE DESCRIPTION Based on the managing entity First-party cookies These cookies are sent to the user’s device from a server or domain managed by Naturgy and from which the service requested by the user is provided. Third-party cookies These cookies are sent to the user’s device from a server or domain which is not managed by Naturgy, but by another entity that processes the data obtained through the cookies. Según su finalidad Technical cookies These cookies allow the user to browse the website, using the different options or services it offers. For example, they make it possible to control traffic and data communication, identify the session, remember the elements of an order, request registration or participation in an event, etc. The user’s consent is not needed to install this type of cookie because they are exempt from this obligation. Customisation cookies These cookies make it possible to remember information so that a user can access the service with certain characteristics that differentiate their experience from that of other users, such as the language, favourite sections, the aspect or content of the service depending on the type of browser used to access the service or the region from where it is accessed, etc. Analytical cookies These cookies make it possible to measure user activity on the website, with the aim of adding improvements based on an analysis of service usage data. For example, they allow us to know how many users visit the website, as well as the most visited pages. Behavioural advertising cookies These cookies store information about users’ behaviour obtained from continuous observation of their browsing habits. This allows us to offer personalised advertising based on this data. Based on the time they remain active Session cookies These cookies are designed to recognise and store data while the user is accessing the website. They are normally used for storing information that is solely retained for providing user-requested services on a single occasion and disappear at the end of the session. Persistent cookies These cookies are stored on your device and the data can be accessed and processed for a period of time defined by the cookie owner. This period may be several minutes to several years. COOKIE HOST TYPE DURATION PURPOSE J_SESSIOND www.naturgy.com Technical Session Identify the user session J_SESSIONID_PORTAL www.naturgy.com Technical Session Identify the user session SS_X_JSESSIONID www.naturgy.com Technical Session Identify the user session gnf_user_accepts_cookies www.naturgy.com Technical 12 months Identify whether or not the user has accepted the cookies gnf_user_preferences www.naturgy.com Technical 12 months Remember the cookies configuration selected by the user gnf_idioma www.naturgy.com Customisation 12 months Identify the user’s last browsing language THIRD-PARTY COOKIES USED ON OUR WEBSITE COOKIE TYPE PURPOSE OWNER DURATION REMARKS Google Analytics (__utma) Third-party, analytical, persistent Used to find out which browsers the user is using and to optimise our website for these browsers Google Two years from configuration or update For more detailed information about all of these cookies, please visit Google’s website at the following link: Google Analytics For information about the data that Google transfers to third countries, visit the following link: Google Analytics transfers Google Analytics (__utmb) Third-party, analytical, persistent Used to identify unique users for statistical purposes and find out how many actual visits the website has received (works with __utmc) Google 30 mins from configuration or update Google Analytics (__utmc) Third-party, analytical and session Used to identify unique users for statistical purposes and find out how many actual visits the website has received (works with __utmb) Google Until the end of the browser session Google Analytics (__utmz) Third-party, analytical, persistent Used to find out how each user has arrived at the website i.e. if they are direct traffic, referral site, search engine, etc. Google 6 months from configuration or update Google Analytics (__ga) Third-party, analytical, persistent Used for distinguishing users Google Two years IV. WAYS OF GRANTING, REFUSING OR REVOKING CONSENT FOR THE USE OF COOKIES You can grant or refuse consent for the use of the above-mentioned cookies through the Cookie Settings Panel . If you wish to eliminate third-party cookies after having already provided your consent through the Cookie Settings Panel, you must do so using the tools provided by your browser or, where applicable, the system offered by the cookie owner. In addition, we inform you that you can block, disable or delete cookies at any time by changing your browser settings. For more information, consult your browser’s help page on how to manage cookies. Below, we provide the links to information on how to manage cookie use in the most commonly used browsers: Internet Explorer: http://windows.microsoft.com/es-ES/windows-vista/Block-or-allow-cookies Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we Google Chrome: https://support.google.com/chrome/answer/95647?hl=es Safari: https://www.apple.com/legal/privacy/es/cookies/ Opera 19: https://help.opera.com/en/latest/web-preferences/#cookies V. DATA TRANSFER TO THIRD COUNTRIES Data collected through first-party cookies are processed within the European Economic Area or in countries that have been declared to have an adequate level of protection. With regard to third-party cookies, you can find out about any data that the third parties identified in this policy transfer to third countries, where applicable, through the links provided above in the “Remarks” column of the table describing the cookies used on this Website. VI. FURTHER INFORMATION ABOUT PERSONAL DATA PROTECTION We recommend that you consult our Privacy Policy for more information on how we process your personal data, as well as how to exercise your rights and file a complaint with Naturgy’s Data Protection Officer and/or the corresponding data protection authority. VII. CHANGES TO OUR COOKIES POLICY We may update our Website's Cookies Policy. Therefore, we recommend that you review this policy on a regular basis in order to stay correctly informed on how we use cookies. 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