SOLUTIONS TOOLS INDUSTRIES RESOURCES ABOUT US CAREERS Contact Us Technology Power human performance VXI’s suite of technology products can transform your care-center experience – leading to improved customer interactions, greater operational efficiencies and better business outcomes. This is VXI’s “BPO in a Box,” and it is a foundation of our award-winning customer care. Every VXI advisor is supported by these dynamic tools, delivering top performance across hundreds of millions of customer interactions. We also license them to valued partners. Raise the bar Attract, train, coach, and retain top talent. Optimize operations Operate and scale cost effectively. Drive performance Achieve your desired business outcomes. Talent Match Pro™ – Qualify and Hire the Best • Segment recruiting with specialized chatbots to increase candidate pool • Prioritize the right candidates • Increase hiring efficiency • Coordinate across sites Success Flair (VXI Recruiting) •Manage 50k/month candidate interactions •Coordinate 1k/month interviews Training Simulator™ – Innovate Contact Center Training • Recreate real-life scenarios to optimize advisor performance • Improve specific KPIs • Deliver improvement feedback to advisors Success Flair (30-Day Results) •+400% Net Promoter Score (NPS) •+13% KPI Performance Pro 360™ — Drive Service Excellence • Track advisor performance • Develop personalized coaching • Produce client reports Success Flair (1,700 advisors study) • 16.6% improvement in VOC • 9% improvement in FCR • 18% improvement in transfer • 19% improvement in sales VisionLog™ & VisionQA™ — Enhance Advisor Coaching • Evaluate advisor’s voice and screen engagement • Integrate digital IVR, CRM and QA • Improve engagement via progress tracking Success Flair (VXI Agent Management) •Simultaneously track and coach more than 20,000 advisors, including historical analysis Customers Solutions Industries CSR Impact Resources Company About Us Our Leaders Global Footprint Careers More Information Case Studies Our Blog Press Releases News Follow Us LinkedIn Twitter Youtube Facebook VXI Global Solutions, LLC 220 West 1st St. 3rd Floor Los Angeles, California 90012 Copyright © 2020 VXI Global Solutions, LLC. All Rights Reserved This site uses cookies We'll assume you're ok with this, but you can opt-out if you wish. Learn how we use your data here.Cookie settingsAccept