Ship to Belgium Language English cart icon Wines Offers Pairings Grapes Regions Vivino Checkout Order Request Terms General Terms By submitting an order request through Vivino Checkout (“Vivino Checkout”), via the Vivino App (“the App”) or the Vivino Website (“the Site”), you agree to be bound by the following Vivino ("Vivino", "we", "us" or the "Company") Checkout Order Request Terms. By using the Vivino App or Site, you also agree to be bound by all policies set out on the Vivino Website, www.vivino.com, including the following: Terms of Use: https://www.vivino.com/terms Content Policy: https://www.vivino.com/content Privacy Policy: https://www.vivino.com/privacy Vivino may, in its sole discretion, revise the Vivino Checkout Order Request Terms from time to time, and it is your responsibility to review the Vivino Checkout Order Request Terms each time you submit an order request through Vivino Checkout. Vivino may, in its sole discretion, revise the additional policies listed above, and it is your responsibility to review those policies each time you use Vivino Checkout. Your continued use of the Vivino App or Site, or your submission of an order request through Vivino Checkout, constitutes your agreement to any such modifications. How Vivino App Order Requests Work Order requests submitted through Vivino Checkout are not fulfilled by Vivino. Vivino does not sell alcoholic beverages. Vivino has partnered with several third-party licensed sellers (“Sellers”) who sell alcohol through Vivino Checkout. Prior to the final submission of your order request, Vivino Checkout identifies the specific Seller to which your order request will be submitted. The Seller identified by Vivino Checkout will be the sole party responsible for the sale of alcoholic beverages to you. Each Seller is responsible for compliance with all applicable laws and regulations. These Vivino Checkout Order Request Terms govern your relationship with Vivino, but you must consult the Seller’s website for additional terms, conditions, or policies that may apply to your relationship with and your purchase from the Seller. Submitting an order request through Vivino Checkout constitutes your agreement to any and all applicable seller policies including but not limited to purchases made for resale which are not allowed on the Vivino platform. After you submit your order request through Vivino Checkout, Vivino will send your order request to the Seller. The Seller will review your order request, and may accept or reject your order. If accepted, your payment will be processed and the Seller will ship your order per these Vivino Checkout Order Request Terms and per any Seller policies. The Seller may reject the order request for any reason, including, but not limited to: inadequate inventory, errors in pricing, compliance with any applicable laws and regulations, or any reason stated in Seller’s policies. Consult the Seller’s policies for further information. Cancellation of Your Order Request If you wish to cancel your order, you must notify Vivino within twenty-four (24) hours of submitting your order request by contacting us by clicking here to submit your request via our "Contact Us" option. Cancellation requests received by Vivino on Saturday and Sunday may not be processed until the following business day. Requests for cancellation outside of this twenty-four (24) hour period may be considered by the Seller at their sole discretion, but the Seller will not consider any requests for cancellation submitted longer than seven (7) days after submitting your order request. Orders that have already shipped cannot be cancelled, even if you notify Vivino within twenty-four (24) hours of submitting your order request. Accordingly, contact Vivino as soon as possible if you wish to cancel. Consult the Seller’s policies for further information. Please note that the Seller may impose a restocking fee to any cancellations outside of the twenty-four (24) hour period. Your Order Information To submit an order request through Vivino Checkout, you will be required to provide payment, billing, and shipping information. The billing address you provide must match the address on your credit card statement. You may provide a shipping address that differs from your billing address. Please ensure all order information is correct. Once the Seller has accepted your order request, and the twenty-four (24) hour cancellation period has expired, changes to this information may not be possible, and if possible, additional fees or penalties may apply. Consult the Seller’s policies for further information. Representation of Legal Drinking Age IN THE UNITED STATES, ALCOHOLIC BEVERAGES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD AND BY PLACING YOUR ORDER, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD AND CAN ACCEPT DELIVERY OF ALCOHOLIC BEVERAGES. ALL DELIVERIES OF ALCOHOLIC BEVERAGES WILL REQUIRE THE SIGNATURE OF A PERSON AT LEAST 21 YEARS OLD. THE PERSON RECEIVING DELIVERY MAY BE REQUIRED TO SHOW IDENTIFICATION PROVING THAT HE OR SHE IS AT LEAST 21 YEARS OLD. OUTSIDE OF THE UNITED STATES THE LOCAL MARKET'S LAW REGARDING THE LEGAL DRINKING AGE WILL BE REQUIRED. Shipping If your order request is accepted by the Seller, the Seller will ship your order to the shipping address you provide. We recommend providing a business or commercial address for the shipping address. In the United States, provide a business or commercial address where an adult at least 21 years old will be present to receive and sign for the package during business hours. Please ensure all shipping information is correct. Once the Seller has accepted your order request, changes to the shipping information may not be possible, and if possible, additional fees or penalties may apply. Additionally, if the package cannot be delivered to the shipping address provided, additional fees or penalties may apply. Consult the Seller’s policies for further information. Alternatively, most Sellers will allow you to pick up your purchase at the Seller’s location. If you want to pick up your purchase directly from the Seller, contact Vivino Customer Service for more information. The Sellers offer uniform shipping prices to customers that submit order requests through Vivino Checkout. The shipping prices charged by Sellers are as follows for the US. See the Seller shipping policies for all shipments to European addresses: Prior to December 1, 2017 - Four (4) to Twelve (12) Bottles: $10 Flat Rate - Three (3) Bottles or Less: $15 Flat Rate December 1, 2017 to present - One (1) to Twelve (12) Bottles: $12 Flat Rate - Each additional increment of Twelve (12): additional $12 Flat Rate Please consult the Seller’s website for additional terms, conditions, or policies that may apply to the Seller’s shipment of your order. Weather Impacts on Shipping The Seller may have policies that will delay the shipment of your order for extreme weather conditions (i.e., hot or cold temperatures that could damage your order). Some of our Sellers hold shipment of your wine during extreme weather conditions. Those Sellers will inform Vivino of the weather hold request, and Vivino will contact the purchaser to confirm how would to proceed. The Seller may have an option that allows the customer to pay an additional cost for expedited shipping or ice packs. Use the weather in your area as a guide when making a purchase, and try to purchase at good times for shipment. If the weather is very hot or cold in your area and you would like to delay your shipment date, please contact Vivino Customer Service here. Keep in mind that most of our Sellers do not accept responsibility for wine damaged by weather. Consult each Seller’s policies for specific details. Payment If your order request is accepted by the Seller, payment will be processed utilizing the credit card payment information you provide. Your credit card statement will state the name of the Seller responsible for the sale and fulfillment of alcoholic beverages to you, as identified by Vivino Checkout during the order request submission process. By entering credit card payment information, you represent and warrant that you have the legal right to use any credit card(s) utilized in connection with any transaction initiated through Vivino Checkout. Vivino reserves the right to take legal action against persons attempting to fraudulently utilize credit card payment information. Consult the Seller’s policies for further information. Refunds & Returns Vivino is committed to ensuring our customers' satisfaction with all products purchased using the Vivino Marketplace. If an error was made by sending you an incorrect wine, or if you received a damaged wine, please contact us immediately, providing your order number and explain the reasons for your dissatisfaction. We will review the specific circumstances on an individual basis and make a determination in a timely manner of whether the return request meets acceptable criteria. Should the Seller accept responsibility for the error or flaw, they may either exchange the bottle(s) or issue a refund for the applicable amount. Returns may not be approved after 14 days of you receiving your shipment. You are eligible for a refund or replacement if your shipment arrives damaged or ruined, excluding damage caused by extreme temperatures. To be eligible for a refund or replacement, you must notify Vivino of your request and the reasons therefore within seventy-two (72) hours of your receipt of the shipment. Vivino may, on behalf of the Seller, require you to return damaged products in their original packaging, or may require you to send pictures or other means of providing evidence of the damaged goods. The Seller may reject your request for a refund or replacement if it cannot be verified that the product damage is eligible for a refund or replacement. Requests for replacements due to incorrect wine being received or damaged wine may be subject to a return shipping charge. If you receive a shipment that contains the wrong product(s), you are eligible for a refund or replacement. To be eligible for a refund or replacement, you must notify Seller of your request and the reasons therefor within seventy-two (72) hours of your receipt of the shipment. The Seller may require you to return the wrong products in their original packaging. The Seller may only approve a request for a refund or replacement if the product(s) you receive differ from the Products listed on the order request. Seller will reject any request for a refund or replacement based on your submission of an order request for the incorrect product. If you desire to request a return, refund, or replacement for any reason other than the above, please consult the Seller’s website for the Seller’s policies and contact information. Please note that most Sellers will not accept return or refund requests based on price changes within the marketplace. Additionally, please note that most Sellers will not accept return, refund, or replacement requests for damage caused by extreme temperatures. Effective Date These Vivino Checkout Order Request Terms are effective as of: May 2, 2019 Trusted by millions to discover and buy the right wine every time. Shop the world’s largest wine marketplace Our support team is always here to help Careful delivery right to your doorstep Check honest reviews of any wine before purchase © Vivino 2021 App About Contact Press Wine News Wine Style Awards Merchants Sponsorships Become an Affiliate Careers Terms of Use Privacy Policy Content Policy Terms of Sale Sitemap Payment options will vary by merchant We use cookies to improve your online experience. By using this site, you consent to this use as described in our Privacy Policy. OK