Platform Login .st0{fill:#36304A;} Register The leading UK property search provider in residential and commercial markets. Privacy Policy PRIVACY POLICY Introduction Welcome to SearchFlow’s privacy policy. SearchFlow respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (https://www.searchflow.co.uk/) (regardless of where you visit it from), purchase products or services from us, subscribe to our newsletters or other communications or contact us for any other reason, and tells you about your privacy rights and how the law protects you. This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Jump to section: IMPORTANT INFORMATION WHO WE ARE THE DATA WE COLLECT ABOUT YOU HOW IS YOUR PERSONAL DATA COLLECTED? HOW WE USE YOUR PERSONAL DATA DISCLOSURES OF YOUR PERSONAL DATA DISCLOSURES OF YOUR PROPERTY DATA INTERNATIONAL TRANSFERS DATA SECURITY DATA RETENTION YOUR LEGAL RIGHTS HOW TO CONTACT US AND COMPLAINTS 1. Important information This privacy policy aims to give you information on how SearchFlow collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service from us or when you register to receive marketing information from us. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. We keep our privacy policy under regular review. This version was last updated on 23 July 2021. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. Our products and services are generally intended for use by property professionals (including, for example but without limitation, conveyancers, solicitors, estate agents and surveyors) (“property professionals”). Such property professionals will in turn be acting for and on behalf of their own customers and clients who may be individuals. Where you are such a property professional or a member of staff of a property professional, you will be responsible for how you use your clients’ and customers’ personal data and for providing them with information on how their personal data will be used. We are not responsible or liable for how property professionals use data relating to clients and the services provided by property professionals. 2. WHO WE ARE SearchFlow Limited is the controller and responsible for your personal data (collectively referred to as “SearchFlow”, “we”, “us” or “our” in this privacy policy). SearchFlow is part of a corporate group of companies (“our Group”), which includes Landmark Information Group Limited (a company registered in England and Wales with registered company number 02892803). If you have any questions about this privacy policy, including any requests to exercise your legal rights as set out in the ‘YOUR LEGAL RIGHTS’ section, please contact us using the contact details in the ‘HOW TO CONTACT US AND COMPLAINTS’ section. 3. The data we collect about you Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: Identity Data includes first name, last name, username or similar identifier, marital status and title and in some limited cases proof of identity or address data (such as driving licences and/or passports). Contact Data includes postal address, email address and telephone numbers. Financial Data includes bank account and payment card details. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us (including the names and addresses of properties which you have ordered searches against). Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. Profile Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. Usage Data includes information about how you use our website, products and services. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your or your customer or client’s identity. For example, we may aggregate Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with personal data so that it can directly or indirectly identify you or any other individual, we treat the combined data as personal data which will be used in accordance with this privacy policy. We may also collect, use and share data derived from the purchase of our products and services that relate to a specific property (“Property Data”). Property Data is not considered personal data in law as this data will not directly or indirectly reveal the identity of an individual. However, if we combine or connect Property Data with personal data so that it can directly or indirectly identify any individual, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you or your clients or customers (this includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you fail to provide personal data Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 4. How is your personal data collected? We use different methods to collect data from and about you including through: Direct interactions. You may give us your Identity, Contact, Transaction, Profile, Usage and Financial Data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: order our products or services; create an account on our website; request marketing to be sent to you; submit an enquiry, give us feedback or contact us. Note: in some circumstances, we may monitor, record, store and use telephone, email or other communications we have with you. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://www.searchflow.co.uk/cookie-policy/ for further details. Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below: Technical Data from analytics providers such as Google based outside the EU. Information about other people that you provide us with.Where you have provided personal data about another person (for example, where you are a business customer and you provide us with Identity Data relating to one of your customers who require one of our products or services (such as a search report) or in respect of whom we provide an anti-money-laundering report), we need to process such personal data in order to provide these products and / or services for the benefit of such other person or people. By providing such information, you confirm that you have informed such third parties of our use of their information and that you have obtained their consent or are otherwise lawfully permitted to share their information with us. 5. How we use your personal data We will only use your personal data when the law allows us to. The types of lawful basis for processing personal data that we rely on are: Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (such as a sales contract to supply you with conveyancing products). Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Consent means agreement which must be freely given, specific, informed and be an unambiguous indication of your wishes by which you, by a statement or by a clear positive action, signify agreement to the processing of personal data relating to you. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Purposes for which we will use your personal data We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer or to register you as a representative of our customer (a) Identity (b) Contact (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To process and deliver orders including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to sell and deliver our products and services and recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review (c) Processing and responding to any complaint which you may have (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (e) Transaction (f) Usage (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) To enable you to complete a survey or provide us with feedback (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications Necessary for our legitimate interests (to study how customer use our products/services, to develop them and grow our business) To administer and protect our business (including meeting our legal and regulatory responsibilities) and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content to you and measure or understand the effectiveness of our advertising (a) Identity (b) Contact (c) Profile (d) Transaction (e) Usage (f) Marketing and Communications (g) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) To improve the products and services we (and our Group) provide to customers (including for training purposes and improving the quality of our customer service). (a) Transaction (b) Usage (c) Profile Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about products or services that may be of interest to you, including products and services offered by other members of our Group (a) Identity (b) Contact (c) Technical (d) Transaction (e) Usage (f) Profile (g) Marketing and Communications Necessary for our legitimate interests (to develop our products/services and grow our business) Hi there, we use cookies (and store them on your device) to help us to provide a better user experience, to enhance site navigation and to assist in our marketing efforts. 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