HOME ABOUT US HELP AND ADVICE PAY NOW CONTACT US COOKIE POLICY Help and Advice USEFUL DOCUMENTS INFORMATION AND GUIDANCE COMPLAINTS GENERAL FAQS Help and Advice If money is a bit of a struggle for you at the moment, you’re not alone. 2020 saw the largest drop in the UK’s economy since records began and the pandemic meant that many people’s income reduced or even disappeared. If you are struggling to meet your mortgage payments or your circumstances have recently changed you should immediately contact Mars Capital. We offer a range of options which cater for the financial difficulty customers may face. Should you find yourself in this situation, we encourage you to engage with us, so that we may note your circumstances and explain the options available to you. If you’ve been affected by the recent changes to Universal Credit (UC) and are struggling to keep up with repayments, take a look at the helpful links we have below, or get in touch. For specific universal credit information and advice, visit the Stepchange website. If you are struggling to meet your mortgage payments or your circumstances have recently changed you should immediately contact Mars Capital. Contact Us Our support agents are available Monday to Friday, 9am to 5:30pm. You can also, email the team directly at info@marscapital.co.uk Please also note for security we are unable to accept card payments over the phone. We therefore ask customers to make payments online. We would also request that our customers communicate and send documents via email rather than via post. If you are struggling to meet your mortgage payments or your circumstances have recently changed you should immediately contact Mars Capital. There are many independent sources of help and advice available to customers facing financial difficulty, including your local independent financial advisor. Free guides and details of the debt advice charities can be found below. Help, Information and Advice if you are in arrears or face repossession GOV.UK – Unemployed or facing redundancy? / Repossession Money Advice Service - Call the Money Advice Line on 0300 500 5000 / Free printed guides Citizens Advice Bureau (CAB) – CAB Advice Guide StepChange (Debt Charity) - Freephone including all mobiles 0800 138 1111 Shelter England Shelter Scotland Shelter Wales Housing Advice NI National Homelessness Advice Service (NHAS) – Are you worried about your mortgage? UK Finance Independent Financial Advice Unbiased.co.uk - Find an independent financial / mortgage adviser Mortgage Industry Bodies Financial Conduct Authority (FCA) – Financial Services regulator Council of Mortgage Lenders (CML) Borrowers in Ireland For information about Mars Capital Ireland please click here. © Mars Capital. Email us: info@marscapital.co.uk Mars Capital is a trading name of Mars Capital Finance Limited. Mars Capital Finance Limited is authorised and regulated by the Financial Conduct Authority (FCA register number 459016). Registered in England & Wales No. 5859881. Registered office - Belvedere, 12 Booth Street, Manchester, M2 4AW