MENU (844) 237-7124 Trump International Beach Resort EN BOOK NOW YOUR SAFETY IS IMPORTANT TO US Note: For updated city and county information, please visit: https://www.sibfl.net/coronavirus Our Trump International Beach Resort team understands the seriousness of the risks associated with the spread of the Coronavirus COVID-19. Please rest assured that we are taking all necessary precautions to maintain a healthy environment. In addition to our high standards of care we take with our property and our guest experience, Resort staff members are taking additional measures to ensure that guest service areas are regularly disinfected, as outlined below. If you have any questions or concerns, please feel free to reach out to hotel management. Our Employees are regularly informed of developments and precautions recommended by the CDC and we encourage guests to stay informed as well. For additional guest information, please review this link. *Please be advised that information is rapidly changing and any updates will be posted to this page.* Due to COVID-19, this facility is required to follow the guidelines established by Miami-Dade County and the City of Sunny Isles Beach for hotel operations. Facial Coverings are requested in public space, social distancing required at all times, limited capacity for outlets. If you have a medical condition that precludes you from wearing a mask, please bring documentation from your doctor stating that you are exempt from wearing a mask. We do not need to know your condition, but we do request documentation of exemption. Thank you for your understanding Service Updates Arcade – Open Planet Kids Club – Advance reservations required and program is based on availability. Walk-in guests are based on program availability, and guests signed up in advance must understand that additional families may choose to participate Pool & Beach – Seating may be limited due to Covid-19 social distancing restrictions and guidelines *Operating hours and days may fluctuate for all outlets COVID FAQs: 1. What actions have been implemented to assure both employee and guest safety? Trump International Beach Resort has created an integral, cross-functional team to develop and manage the resort’s preparedness and response plan to COVID-19. All associates have participated in extensive training on this plan and will continue to receive ongoing education. Highlights of new initiatives resulting from the plan include: Masks will be required for all indoor employees and vendors while on property. Masks are no longer required on the beach for guests and employees. On-site health screenings including temperature checks will be implemented immediately upon arrival for each shift. Team members are provided individual containers of hand sanitizer. Additional hand sanitizer dispensers are installed on each floor within the service area to maintain a healthy environment. 2. What new preventive measures will guests see and experience upon arrival? Guests are encouraged to bring their own personal protective items. Surface shields, or clear table-top barriers, are now located at guest areas such as the front desk, the gift shop, the pool and beach welcome desk, restaurant host stands, the spa front desk, the beach hut, the valet cashier area, the concierge desk and the security stand. Automatic hand sanitizer dispensers and hand wipes have been added to public areas, including the lobby, the lobby restrooms near the ATM, Neomi’s Grill, the pool and beach welcome desk by elevators on all guest room floors. Signage and stanchions have been placed throughout the resort to encourage guests’ social distancing while waiting on services. Elevator occupancy has been reduced to two guests per car; families with children under 12 may ride together (up to four). Pool and beach chairs have been spaced to encourage social distancing. Guests are encouraged to download the resort’s Go Hotel Life app to utilize online ordering from the convenience of their own mobile device. 3. What are the resort’s housekeeping procedures? As a AAA Four Diamond luxury resort, Trump International Beach Resort has always exceeded industry standards for hygiene and cleanliness and has increased its housekeeping procedures to further ensure the safety of guests and team members. In order to adhere to CDC guidelines and to assure the safety and wellbeing of both our guests and colleagues daily cleaning service will not be automatically provided during your stay. If housekeeping service is needed, it needs to be requested 24 hours in advance. These added measures include: In all areas of the resort, extra cleaning attention is given to frequently touched items, such as doorknobs and elevator buttons. In guest rooms, frequently touched items such as telephones and light switches are sanitized. 4. Which areas and services are temporarily closed or suspended at this time? The Planet Kids’ Club: advance reservations required and the program is based on availability. Walk in guests are based on program availability, for more information or to sign up please email planetkids@trumpmiami.com or call 305-692-5681 / 305-692-5667 Arcade Room is open. Additionally, the recreational team will be offering safe, family-friendly programming that maintains social distancing. 5. How are groups and social events affected? The group sales and catering teams have put together a comprehensive plan of new processes and procedures to ensure the safety of on-site meetings and events. Highlights of these new initiatives include the following; planners are encouraged to contact the sales team for a full detailed listing: New floor plans have been implemented to allow for physical distancing between attendees based on CDC and government recommendations; events are now limited to 50 percent of total capacity per space. Self-serve buffets have been suspended and replaced with individually plated and served dining. Rather than self-service, coffee and other break items are attended and served by a server. All linen, equipment and meeting amenities are replaced or disinfected before and after each use. Instead of water carafes on meeting tables, individual bottled water is available. Sanitizer wipe stations are placed outside of the elevators during scheduled functions. 6. How has Aquanox Spa and the resort Fitness Center adapted to new conditions? We are committed to the relaxation, health and safety of our guests. Our team has implemented new health and safety procedures for Aquanox Spa both for guest and team member safety. Guests will be requested to wear masks during their time in the spa and we will practice social distancing throughout the space. Additional protocols for our spa and fitness center include: Guests are required to complete a temperature scan prior to entering the spa. Spa appointment times are staggered to allow for enhanced sanitation procedures before and after each treatment. Guests and employees are reminded to wash hands and use hand sanitizer throughout the time spent in the spa. Hand sanitizer is readily available. At this time, sauna, steam room, shower facilities, and lockers are only to be used for guests experiencing a spa treatment and will be sanitized between uses. All spa employees have received enhanced training to understand and implement new procedures and guidelines. Guests understand that by visiting Aquanox Spa and the property at Trump International Beach Resort, guests are voluntarily assuming all risks associated with exposure to COVID-19 or other illnesses. We will continue to share updates as needed on this page and as always feel free to reach out to us directly. Trump International Beach Resort 18001 Collins Ave, Sunny Isles Beach, FL 33160 Reservations: (844) 237-7124 Check-In: 4pm. Check-Out: 11am facebook twitter instagram pinterest About Trump Miami Contact Us Careers Guest App Travel Agents Staff Picks Accessibility Privacy Policy Sitemap SIGN UP FOR OUR E-CLUB Hidden Field Name Email Address I have read and agree to the Privacy Policy. Yes, I would like to receive emails with exclusive specials and offers. SUBMIT © 2021 Trump International Beach Resort. All Rights Reserved. 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