HOME E SERVICES TECHNICAL ASSISTANCE PRODUCTS TECHNOLOGIES AUTOMATION ABOUT NEGRI BOSSI NEWS & EVENTS CAREERS CONTACT US Home > Technical Assistance – UK/Ireland Local Technical Assistance – UK/Ireland Local CONTACT NEGRI BOSSI LTD TECHNICAL ASSISTANCE AND CUSTOMER SUPPORT Negri Bossi Ltd ensures customer satisfaction by providing the best support facilities available. Please review the information found in the sections and tabs below to see the full portfolio of support services available to our customers. Negri Bossi Ltd serves customers in the United Kingdom and Ireland. WHAT OUR CUSTOMERS SAY “I would like to pass on my thanks to the staff at Negri Bossi who have helped this week to get our 1500t up & running following a pump coupling failure. The support from Andy to co-ordinate your service and parts departments has been great and plans have been changed to get your engineers to us today. We are now able to get back into production much sooner than might otherwise have been the case” . Michael Breckan – General Manager at Mitre Plastics. For Customer Support Call +44 (0) 1788-222550 Service Support & Helpdesk SERVICE SUPPORT & HELPDESK Our Service Department has been organised to provide the flexible and fast response that our customers have come to expect. Telephone Helpdesk Hours: 8.00 a.m. – 5.00 p.m. On-Site Support Eight geographically based, multi-skilled Service Engineers Saturday and Sunday cover when required Average response within 24 hours – same day if possible Competitively Priced Annual Service Contracts for Negri Bossi Limited AMICO Call Centre Hours 8.00 a.m. – 5.00 p.m. GEOGRAPHICALLY BASED ENGINEERS Our Engineers are geographically based to ensure fast response to any call. In this way the engineers are able to develop a good working relationship with their customers and an understanding of their service requirements. We will now be charging a fixed price for each of our engineers to visit your site. This will benefit all of our customers so that they will know in advance the travel charge for any particular engineer we have available. As well as no additional charges for unexpected delays due to traffic issues, this system will help our customers to budget in advance for any particular scenario. Prices do not include labour charges and are based on Monday to Friday standard working hours. After Hours Service If you require the work to be undertaken outside of normal business hours listed above, then please call +44 (0) 1926-420303 and ask for the Service Department. AMICO Teleservice THE NEGRI BOSSI AMICO NETWORK The innovative technological approach of Negri Bossi has allowed AMICO to be created, a remote control assistance service able to connect directly to the brain of the machine using the most advanced communication technology. The Negri Bossi Ltd Call Centre receives your call for assistance, analyses and solves the problem using a direct connection to the machine. A true revolution that reduces downtime, making your work easier. The Negri Bossi AMICO network allows the creation of an environment in which the customer can be provided with two kinds of service: Remote Services Remote assistance Software upgrade Helpdesk Remote Assistance Operation with the machine terminal in completely remote mode; Checking of behaviour of all machine components; Checking of machine status at the moment of an alarm; Modification of the component parameters on the CAN network; Initialisation of the components on the CAN network; Modification of machine parameters and I/O configuration files; Commands to be sent to the machine. Spare Parts SPARE PARTS At our Rugby base we stock almost two thousand items covering the full range of Negri Bossi machines. In addition to this, each service engineer carries a comprehensive set of parts. Spares sales, purchasing and stores are computer controlled and parts are usually despatched the same day to the method chosen by the customer. £700,000 Spare parts stock at Rugby Consignment Spares Facility where appropriate Three full time, skilled staff AMICO system to assist part identification Spares manual on CD-ROM with graphical interface Competitive pricing supported through the extensive use of proprietary parts Process Support PROCESS SUPPORT Negri Bossi Ltd has a dedicated process support engineer who is available to help you with the troubleshooting of any process problems. In addition he is able to give telephone support with the possibility to utilise the AMICO Teleservice System to directly act on your machine settings. The process engineer is always available to assist with, or carry out, tool trials either at your premises or at our showroom. Dedicated process engineer Close relationship with Milan technical team AMICO Teleservice analysis – Milan or Warwick Machine specification and cycle time analysis On-site troubleshooting Tool Trials TOOL TRIALS At our facility in Rugby, we have recently built a new showroom facility that facilitates a selected range of Negri Bossi machines to be on permanent demonstration. We also utilise this area for tool trial facilities, Open Houses and Seminars. The AMICO Teleservice system is always available for viewing. Showroom Tool-trial facilities Open houses Seminars Please contact us at any time if you wish to visit or to schedule a tool trial. ANNUAL SERVICE CONTRACTS & PLANS The easy way to take care of your annual service bills. Fixed Price Inflation-Proof Pricing Interest-Free Quality Service Quality machines need quality service. Keep your machines in optimal running condition with the help of our specialised service engineers. A key to safeguarding your machines performance is an effective planned maintenance agreement. No Hidden Costs You can spread the cost with easy monthly payments with no interest to pay – so you won’t have to face an inconvenient bill, or if you prefer, you can pay in one lump sum. You do not need to worry about price rises during the terms of your Service Plan, the costs will be fixed from the day you sign up. So, not only will you be able to budget easily for the cost of servicing, you could also save money. Tailor-Made We can also provide an individual designed quote to suit your needs based around your requirements, machine service schedule, average machine hours and budget. Please contact our Service Department for further details. Option 1 SERVICE PLAN OPTION 1 Service & Full Safety Check Service Plan Includes: Safety Guards Cooling system Lubrication system Leak detection Temperatures and pressures Hydraulic hoses Heater bands Safety circuits monitoring Option 2 SERVICE PLAN OPTION 2 Calibration & Optimisation Service Plan Includes: Transducer calibration Pump deliveries Hydraulic pressures Actuator speeds e.g. Screw Rotation Option 3 SERVICE PLAN OPTION 3 Comprehensive Agreement: The Ultimate Machine Efficiency Plan Service Plan Includes: Service & Full Safety Check Calibration & Optimisation Full certification compliant with ISO requirements Comprehensive report on machine condition Option 4 SERVICE PLAN OPTION 4 Tailor-Made Monthly Routine Service Visit This option is designed and arranged to meet specific customer requirements to result in a tailor-made service plan to suit. The cost for this service plan is determined once all requirements have been agreed. Additional Services ADDITIONAL SERVICES A hydraulic oil analysis is available at a cost of £100 per machine. A hydraulic oil and filter replacement service is also available – P.O.A CUSTOMER TRAINING Negri Bossi Ltd provides customers with a selection of training courses designed to optimise your plant operations by providing your machine operators with the best training available. We have on our staff a dedicated training officer who performs all of our training courses, which are held either at our Rugby facility or on-site at the customer’s facility. We have available four standard training courses, and also offer the ability to customise training courses to fit the needs of our customers. The four standard Training Courses that we offer are: Machine Appreciation & Setting Advanced Optimisation CANBIO Series Machine Maintenance & Diagnostics VECTOR Series Machine Maintenance & Diagnostics Please review the tabs below for course outlines and fees schedule. Course 1 TRAINING COURSE 1 Machine Appreciation & Setting Duration: 2 Days (9.30 a.m. – 4.30 p.m.) People who should attend: Tool fitters, trainee setters, first line setters. Skill level: Delegates should have a basic knowledge of the machines and the injection moulding process. Please note that the course does not cover lifting and installation of the mould. Objectives: Delegates should attain the ability and confidence to efficiently set the machine to achieve a consistent product with care and consideration given to the machine, material and mould tool. Syllabus: Machine Appreciation and Function (COLUMBIA and/or ORION control systems) Injection Moulding Cycle – The importance of: Basic Materials Injection Moulding Machine Melt Preparation Filling Phase Holding Pressure Phase Cooling Time Quality Defects Course 2 TRAINING COURSE 2 Advanced Optimisation Duration: 2 Days (9.30 a.m. – 4.30 p.m.) People who should attend: Process technicians, team leaders, supervisors, foreman and managers. Skill level: Delegates should have a good knowledge of the process and machines, possibly with several years of setting experience. The course includes both theory and practical demonstration. Objectives: Delegates should gain the ability and knowledge to optimise processing conditions, machine capability, advanced machine functions, trouble shoot problem areas and identify material from a raw state to comply with production requirements. Syllabus: Brief overview of machine construction, operator protection and the control systems Advanced navigating the control system Quality control and process analysis Optimisation of clamp unit set-up and mould protection Advanced ejection and core pull set-up Theory and optimisation of the plasticising and injection phases Alternative methods of injection change-over Polymer classification – Amorphous and Crystalline Trouble shooting Course 3 TRAINING COURSE 3 CANBIO Series Machine Maintenance & Diagnostics Duration: 2 Days (9.30 a.m. – 4.30 p.m.) People who should attend: Qualified and/or experienced maintenance engineers. Skill level: Delegates should have a good understanding of machine maintenance, fault finding, electrical and hydraulic systems and drawings. Objectives: Delegates should gain the ability to follow the CANBIO Series machine’s hydraulic and electrical drawings, understand the general operation of the COLUMBIA control system, utilise the onboard diagnostics systems, replace some of the control boards and perform some calibrations. Syllabus: Introduction to Negri Bossi General overview of the machine’s physical layout General introduction to the COLUMBIA control system The use of the machine’s alarm systems The use of the machine’s diagnostic systems Operation of the machine’s safety systems Maintenance of the machine’s safety systems Maintenance of mechanical parts Maintenance of the hydraulic system The operation of the automatic toggle lubrication system The hydraulic circuit All the electrical diagrams supplied with the machine Electrical diagnostics Some machine calibrations Power supplies Diagnosing faulty control boards Replacing faulty control boards Course 4 TRAINING COURSE 4 VECTOR Series Machine Maintenance & Diagnostics Duration: 2 Days (9.30 a.m. – 4.30 p.m.) People who should attend: Qualified and/or experienced maintenance engineers. Skill level: Delegates should have a good understanding of machine maintenance, fault finding, electrical and hydraulic systems and drawings. Objectives: Delegates should gain the ability to follow the VECTOR Series machine’s hydraulic and electrical drawings, understand the general operation of the COLUMBIA control system, utilise the onboard diagnostics systems, replace some of the control boards and perform some calibrations. Syllabus: Introduction to Negri Bossi General overview of the machine’s physical layout General introduction to the COLUMBIA control system The use of the machine’s alarm systems The use of the machine’s diagnostic systems Operation of the machine’s safety systems Maintenance of the machine’s safety systems Maintenance of mechanical parts Maintenance of the hydraulic system The operation of the automatic toggle lubrication system The hydraulic circuit All the electrical diagrams supplied with the machine Electrical diagnostics Some machine calibrations Power supplies Diagnosing faulty control boards Replacing faulty control boards Course Fees TRAINING COURSE FEES Course Fee Outline for All Courses Listed For Training at our Rugby Location Minimum two (2) delegates £900 + vat per delegate per course For Training Performed at Customer’s Premises Maximum eight (8) delegates £2,500 + vat per course plus Travel/Hotel Expenses. Please note: Please telephone +44 (0) 1788-222550 to book your course and to get details of available dates. Customised courses can be arranged. Please discuss these with your Area Sales Manager who will make the necessary arrangements. Hotel expenses are not included. We can provide a list of suitable local accommodation. Lunch and refreshments will be provided for delegates on all Rugby courses. All bookings must be confirmed in writing. Invoices are sent upon completion of the course. Payment is required within 30 days from date of invoice. There will be no charge for the cancellation of a booking or transfer to a later event, provided the request is received no less than 14 days prior to the start of the course. If the cancellation or transfer occurs after this time then 75% of the full course fee is applicable. Substitution of an alternative delegate is allowed at any time. E-mail to Enquire About Customer Training Courses: GORDON WARREN – E-mail: gordonw@negribossi.co.uk BRENDA OSBORNE – E-mail: brenda@negribossi.co.uk For Customer Support Call +44 (0) 1788-222550 PRODUCTS NOVA eT (50-450 tonnes) NOVA sT (180-500 tonnes) NOVA iT (550 – 1150 tonnes) NOVA sT (600 – 1300 tonnes) VECTOR (650 – 1300 tonnes) BIPOWER (1300-7000 tonnes) NEGRI BOSSI TECHNOLOGIES AUTOMATION ABOUT NEGRI BOSSI NEWS & EVENTS DOWNLOAD AREA E-SERVICES CONTACT & DISCLAIMERS CONTACT US TECHNICAL ASSISTANCE SITEMAP LEGAL CAREERS SUBSCRIBE TO OUR NEWSLETTER SYTRAMA Click here to learn more about Sytrama part removal robots. Copyright Negri Bossi S.P.A.