410.844.4222 COVID-19 Home Services About Why Choose Us Contract Vehicles Contact NTI Helpdesk Network and Systems Support ASSESSMENT -> MANAGEMENT From initial meeting and IT assessment, NTI consulting services includes but is not limited to project management, new technology implementation, technical backing in a lawsuit or litigation, management of a new office under construction, office relocation planning, and hardware and software procurement. Contact Us "Most recently, we had been experiencing issues with our Glassfish server after the migration, causing a service to stop; the team brainstormed and came up with a solution and since there have not been any further issues! There is no task that we have asked of them in the past eight years, that I have been with CCL; that they have not been willing and able to tackle for our staff and company." - LESLIE WOOD CCL, USA IT DOCUMENTATION NTI employs a secure online document portal including documentation for our clients’ IT infrastructure, systems, and services. Our documentation includes all information needed by an IT department or any other qualified Systems Engineer with no prior exposure to the organization to step in on short notice and provide support services. Our MSST maintains client IT documentation and ensures it is kept current. ELEMENTS DISASTER RECOVERY PLAN REMOTE MONITORING AND MANAGEMENT Contact Us SYSTEM ADMINISTRATION NTI supports all network infrastructure including routers, switches, firewalls, and UPS units. Our team ensures all network components are properly configured and maintained and that all firmware is up to date. Routine preventative maintenance is completed on-site to facilitate server restarts and power cycles of other network equipment in-person to ensure services are resumed as normal. NTI also utilizes network performance and monitoring tools so that issues are identified and proactively addressed. DESKTOP & END-USER SUPPORT NTI’s mission in Desktop Support goes far beyond fixing an issue. Our team of experts is customer service-drive and focused on our clients’ business needs. Though a combination of remote and on-site support, our team delivers top-rated technical support for staff, understanding the issue, and executing the best solution. DESKTOP ADMINISTRATION NTI SUPPORTS YOUR SMALL BUSINESS Tell us how we can help . . . we've got it from here. Contact Us Home About Services Privacy Contact Join the Team NTI Headquarters 7230 Lee Deforest Drive Suite 106 Columbia, MD 21046 E-mail: info@nowtechs.com Baltimore: 410.844.4222 Washington: 301.306.0790 Copyright © 2020 NTI inc. Web Content and Design by Jessica Deskin Read More GOT IT!