Customer success A world-class partnership to succeed where it counts Customer centric approach Infinity's customer centric approach is designed to completely understand your objectives, and actively facilitate the improvements that impact your business. Our Customer Success Programme will benefit you with your own customer success manager, dedicated to advising you on best practices that drive toward your objectives. "Great software and top customer success team, Infinity is highly recommended to anyone looking for first class call tracking technology!" David Pope Marketing Director | QualitySolicitors If it matters to you, it matters to us Our Customer Success team align with your KPIs to ensure they are directing their efforts towards the results you want to achieve. Read our case studies to see the results we have already achieved in partnership with our clients. Find out more "A CSM builds strong relationships by meeting their clients regularly to learn about their business and the challenges they face. This knowledge allows a CSM to ensure their client is fully informed on the relevant best practices for using Infinity, and how it benefits them." Michelle Garnham SVP Customer Success | Infinity Learn from the best Our regular Taste of Success events, C-suite roundtables, and client webinars feature a mix of shared industry insight, and our own advice based on what we've seen working. These events are also an ideal time to give us product feedback, and learn more about our roadmap. Experience you can trust On average, every member of our Customer Success team has over ten years of experience serving enterprise level clients. They have a deep understanding of how SaaS powers real world improvements at businesses. Read about a day in the life of our SVP of Customer Success. Read more "As we expand globally, it was vital to have someone by our side to efficiently facilitate our growth. Our customer success manager, Lisa, was instrumental in identifying the best practice for us to follow and tailoring an approach that matched our needs and ambitions." Vicky Gale Head of Performance Marketing | Scott Dunn VIP support In addition to providing you with a customer success manager, our VIP support service personally matches you with the right support agent. They will be your first port of call for the everyday running of your account, on top of this we also offer extensive guides on how to get the most out of Infinity. Learn more about our customer support methodology. We are fully committed to ensuring you are getting optimum value from Infinity from day one. As well as identifying solutions and best practices, we also provide personalised onboarding and ongoing training to guarantee you kick off your experience of Infinity with peak performance. Learn more about our onboarding and training. Call intelligence can be transformational to your business. Contact us today. +44 20 8003 8600 Contact us Subscribe to our newsletter *Required field First Name* Last Name* Email* By ticking the box, I agree to Infinity's privacy policy and terms of service. +44 20 8003 8600 Infinity Tracking Limited. Registered in England and Wales with Number 07192131. Registered address:1 Seebeck House, 1 Seebeck Place, Knowlhill, Milton Keynes, MK5 8FR, UK. Use of this website constitutes acceptance of the website Privacy Policy | Legal | Call Tariffs | Site Map By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings