4.6 Feefo Contact Us First Notification of Loss 24/7 x 365 Claims Reporting Service. A Friendly & Professional Service Our friendly and professional FNOL service ensures your customer receives the very best advice and claims experience. We operate a truly 24/7 x 365 claims reporting service, backed up with call recording. Identifying Customer Needs In that first call, it is critical to quickly and accurately capture all the relevant information. Once we have an accurate record, our claims handlers are able to identify your customer’s needs and priorities, putting them at ease and minimising disruption to their everyday life or livelihood. This crucial part of the process enables us to efficiently make the right decisions that underpin the entire customer experience, ensuring that claims costs are properly controlled. The Moment of Truth The initial interaction sets the tone, standard and direction for each claim and is often the first contact your customer has following the purchase of the policy. The claims service is often referred to as ‘the moment of truth’ as it is here that the customer really sees what they have purchased. Our high quality FNOL service also ensures that the significant benefits of Third Party Intervention can be maximised, resulting in significant claims cost reduction. Arrange a Consultation Fill in our form and one of our experts will be in touch to discuss your claims requirements. Arrange a Consultation View All Reviews Efficient and helpful “Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.” February 27, 2020 Copyright MSL Legal Expenses Limited 2021 © Facebook Twitter Linkedin Sign up for MSL Insights & Alerts Sign Up Cookie Policy| Terms & Conditions| Complaints Procedure| Legal & Privacy Policy| Drive Further| MSL Connect Login| Make a Claim MSL is a trading name of MSL Legal Expenses Limited and MSL Vehicle Solutions Limited, registered in England and Wales under Company Numbers 2210857 and 01462953. Authorised and regulated by the Financial Conduct Authority under firm reference number 311676 and 741238. This can be checked on the Financial Conduct Authority Financial Services Register by clicking here. MSL receives payments from third parties who we pass claims to. Website by Clicky