Transparency Home / Help / Transparency Transparency Grindeys Conveyancing is a trading name of O’Neill Patient Solicitors LLP, which is a member of the O’Neill Patient Group the 2nd largest provider of residential Conveyancing and Re-mortgage legal services in the UK . O’Neill Patient Solicitors was originally founded in 1987. We employ over 500 people and have established a long-standing, envied reputation in the legal industry. Our success is based on customer-focused, efficient service delivery; and quality, straightforward legal advice. We have invested significantly in our IT capabilities over many years to help ensure we provide the speed-of-turnaround and best-in-class experience our customers expect. Our team ONP Group has grown organically to its’ current size, based across multiple office sites throughout England. We have vast experience in the areas of law we practise. Our teams are highly-committed to achieving the best outcomes for our customers and receive extensive customer services training. We are always approachable and reward our people based on positive feedback from our customers. ONP Group is a dynamic organisation where all team members are valued and share in the success they create. Service and Communication Throughout its growth, ONP Group has retained an unrivalled reputation for personal customer service. Customers are given direct contact details for the person managing their case. We aim to respond to all communication quickly, clearly and efficiently. Our teams are trained to proactively manage cases to meet expectations and drive customer satisfaction. We work hard to keep our customers informed of progress, and provide online case tracker access, where possible, to allow customers to track progress online. Transparency and Treating Customers Fairly We believe firmly in achieving fair outcomes for customers. We aim to be open and transparent at all times, and take pride in our ability to communicate clearly with our customers. We strive to provide value-for-money in all our services, and present pricing in a clear and comprehensive way, including details of extra costs payable for third party services, such as conveyancing searches and Land Registry registration fees. O’Neill Patient Solicitors LLP is regulated by the Solicitors Regulation Authority (SRA) and subject to the SRA’s Standards and Regulations. We act at all times in the best interests of our customers. Relationships ONP Group works with a range of corporate partners; including direct relationships with major lenders, corporate estate agents, panel managers and financial advisor networks. In service reviews and audits, we consistently meet and exceed expectations. We are frequently rated as the best performing supplier by our business partners, and seen as the supplier of choice within this sector. Accreditations O’Neil Patient Solicitors LLP is accredited by the Law Society as part of its’ Conveyancing Quality Scheme. We are committed to the highest standards of data protection and information security and have achieved certification against both the ISO: 27001:2017 international standard, and government-backed “Cyber Essentials PLUS” scheme. Cost Samples Please find our sample conveyancing costs here. CONTACT US TRACK MY CASE ONLINE MAKE A PAYMENT ONLINE CASE UPDATE MENU Anti-slavery & human trafficking Information security and privacy Client account interest policy Criminal Finances Act 2017 Transparency Gender pay report Complaints procedure Cookie details Cookie policy Disclaimer GDPR privacy notice Site accessibility We always work closely with our clients and provide a friendly and approachable service in which our technical expertise is guaranteed. To speak to one of our experts please call us on 01782 846 441 MEET THE TEAM How can we help? Name* Email* Phone* Home About us Our services Our people Online Case Tracker Ethics Payments Contact Grindeys Conveyancing PO Box 906 Stockport SK1 9EA 01782 846 441 info@onpgroup.co.uk 0844 576 2140 Grindeys Conveyancing is a trading name of O’Neill Patient Solicitors LLP. Company Registration OC322650. Registered in England and Wales with Registered Office at Chester House, 2 Chester Road, Hazel Grove, Stockport, Cheshire, SK7 5NT. Authorised & regulated by the: Solicitors Regulation Authority. SRA Reg .No. 449172 VAT Number: 991275685 Disclaimer Information security and privacy Client account interest policy Criminal Finances Act 2017 Transparency Gender pay report GDPR Privacy Notice Anti-slavery & human trafficking Complaints procedure Site accessibility Cookie policy Sitemap We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More Search Phone Enquiry Menu