The aftermath of the pandemic and its impact on customer vulnerability In this collection solutions podcast we focus specifically on customer vulnerability. Patrick Vance, Vice President, Head of Risk and Regulation, at Capgemini tells us why in the post-pandemic environment it will be key for organisations to explore the socio-economic impact the pandemic has had on their customers, as well as really getting to grips with the various nuances of what vulnerability really means. This is a must-listen for anyone involved in the repayment collections industry looking to better understand customer vulnerability, and how to adopt an effective yet empathic approach to their collections efforts. Download the full podcast Copyright © 2020-2021 Momenta | All Rights Reserved | +44 (0) 207 374 6600 | info@momentagroup.com | Policies Twitter LinkedIn This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie policy for more information on the cookies we use and how to delete or block them. Ok

View Larger Image Momenta appoints head of operations for its US business Momenta Group, the UK-headquartered global contingent resource firm, that specialises in remediation programmes for financial services and legal sectors, has appointed Evan Shea as Head of Operations for its US territory. A New York native, Shea has an extensive industry track record across financial and legal firms over the past 13 years, with roles including strategy consultant in a debt settlement firm, and as director of operations at a leading finance recovery tech company. Shea, who holds a bachelor of science degree from Manhattan College, had his longest career stint of seven years with a debt recovery legal network, as VP of operations. Richard Stevens, Momenta Group’s founder and CEO, commented: “Evan could not be more perfectly attuned to the challenge and opportunity for Momenta to build on its global track record in helping financial services and legal sectors execute crucial remediation programmes – as ever-increasing regulation forces these companies to be ahead of compliance.” Shea commented: “I’m excited about the trajectory Momenta is already on for the US, which has an ever-increasing need to be on top of regulation and keep consumers fairly treated. As I’ve built my career working on this growing sector, I look forward to the challenge of growing Momenta’s associates, client base and service offering across America.” Copyright © 2020-2021 Momenta | All Rights Reserved | +44 (0) 207 374 6600 | info@momentagroup.com | Policies Twitter LinkedIn This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie policy for more information on the cookies we use and how to delete or block them. Ok