Why Puzzel? It’s a simple question and there’s a simple answer… Introducing Vergic. The latest addition to the Puzzel family. Because… In a world where customer experience rules, getting it right for your customers and your team is the only option. Puzzel delivers connected experiences in a future-proofed, easy-to-use solution. That’s what makes us the customer service platform for everyone, you included. Our complete omnichannel cloud platform enables your business to manage every aspect of customer contact simply, effectively and in one place. So you can focus on delivering exceptional, memorable service. … you need a solution that’s easy to use Don’t let clunky and complex software slow you down. Our Agent Application is loved for its bright, intuitive and customisable design. Plus, our superior administration and workforce management tools make life easier for operations and team leaders with easy workflow management and reporting. … your customers want convenient, personalised service Puzzel’s omnichannel solution enables your team to manage all voice, email, social media, SMS and web chat enquiries in one place – and connected. All the information they need to deliver fast, personal and effective service that builds relationships and drives loyalty is available at the click of a button. … you need a platform that works right now, and can grow with you Whether you have tens or thousands of advisors and agents, Puzzel can get your complete contact centre up and running in no time. Our native cloud service is designed to be scalable as you grow, with AI features to keep you ahead of the curve and competition. Constant platform improvements and innovations ensures your investment will be future-proofed. … you want software that works with your existing IT environment Legacy phone systems are no barrier with Puzzel, and our open software integrates with the tools and systems you already use and love. Our platform is tried, tested and robust enough to handle the highest levels of customer traffic. Let’s chat … you’ll be in excellent company “It wouldn’t have been possible without Puzzel” “Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!” Luke Sambridge, Head of Customer Strategy & Experience … just like you, we’re recognised for our standards and vision Top 3 in CCaaS providers in Europe … our dedicated team of Puzzelers have got your back We engineered one of the first cloud contact centre solutions and today, our talented team continues to innovate in the world of customer service. Our success is your success, so we pride ourselves on being responsive, creative and collaborative. Because our mission is simple; To help you to deliver exceptional, memorable service! Speak to us FAQs Where is Puzzel based? How much does Puzzel cost? Can I try before I buy? Does Puzzel require the use of softphone? What technical support does Puzzel provide? Experience Puzzel Book your FREE demo. Hi, I’m James! We’ll be in touch within 24 hours to arrange your demo. In 30 minutes we’ll show you the benefits of our software and how we can help to improve your customer service. Why Puzzel? Contact Centre Ticketing WFM Packages The Neighbourhood Puzzelers Customers Media & Insights Trust Centre Academy Marketplace Partners Help centre International sites Norway Sweden Denmark Finland WeWork, 1 Poultry London, EC2R 8EJ Telephone +44 (0) 333 300 0066 Registered in England & Wales 4124967 Newsroom Privacy Policy Puzzel twitter Puzzel linkedin Puzzel facebook Puzzel instagram Puzzel trustpilot © Copyright 2021 Puzzel Ltd. Website by Cite DMS Ltd. Request a call back Chat to our team