Close Electric cars Smart meters Help and support Help and contact us Emergency contact Making a complaint Warm Home Discount Priority services Booklets Ways to pay your bill Prepayment meter For business Large business About Us Account Search Menu Main content Gas and electricity emergency numbers Gas emergencies (such as leaks or if you smell gas) 24-hour gas emergency services 0800 111 999(1) If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(1). This is a national number and is available to all areas. You can read more about how we support our customers in emergency situations. Electrical emergencies Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 services. You can also find out how to check whether it's a power cut in your area or an electrical fault in your house only. Find out how we support our customers in emergency situations. If it’s not an emergency and you just have a question, you may find what you need in our online Help centre. You can also lookup the relevant contact numbers here. List of electricity network distributors and their contact details If you'd like to work out who your electricity distributor is, you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this. Then, use the table below to look up the two digit number and the corresponding distributor. Electricity supply number Distributor General enquiries 10 UK Power Networks 0845 601 4516 11 Western Power Distribution 0845 724 0240 12 UK Power Networks 0845 601 4516 13 SP Energy Networks 0330 101 0444 14 Western Power Distribution 0845 724 0240 15 Northern Powergrid 0845 070 7172 16 Electricity North West 0800 048 1820 17 Scottish Hydro Electric Power Distribution 0800 048 3515 18 SP Energy Networks 0330 101 0444 19 UK Power Networks 0845 601 4516 20 Southern Electric Power Distribution 0800 048 3516 21 Western Power Distribution 0845 601 3341 22 Western Power Distribution 0845 601 3341 23 Northern Powergrid 0845 602 4454 24 Independent Power Networks Ltd 0845 055 6199 25 ESP Electricity Limited 01372 227560 26 Energetics Electricity Ltd 01698 404640 27 The Electricity Network Company Ltd 01359 243292 28 UK Power Networks (IDNO) 0845 601 4516 Need to speak to our Customer Service team? If you'd like to talk to our Customer Service team, find the best number for your query here. Notes Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure. For home MyAccount Get a quote Energy efficiency Smart meters Help and support For business Large business Affiliates About us Unsubscribe About EDF Coronavirus information Work for us Download centre Governance Media centre Financial information Modern Slavery Statement Emergency contacts 24 hour gas emergency helpline 0800 111 999 Power cut? Call 105 Go to the EDF Facebook page. Go to the EDF Twitter page. Go to the EDF Linkedin page. Go to the EDF YouTube channel. Go to the EDF Instagram page. Download our app Website terms and conditions Privacy notice and policy Accessibility Copyright statement Our fuel mix Site map EDF Group