MENU Services Design Design Services by people, for people Design services for the people and businesses who use them, both now and in the future. People are not machines. Habits change over time along with our needs. A sustainable approach to digital design takes this into account, while adjusting to adopt new technologies and innovations as they emerge. Service design Service design can help you map the right path by identifying the right destination. Good digital services revolve around people and reflect your business' strategy. Using co-design methods, we locate the needs of your users and business to build a solution that orbits both. But our job doesn't stop there. Constant innovation is needed to keep up with quickly changing markets, and that's why our services are made for continuous evolution. Impactful services are designed with empathy → Strategic design Businesses need to react quickly to changes in the market to stay ahead. Yet continuous change requires a constant sharpening of your competitive edge. We use customer-oriented design and agile innovation to help you develop new business opportunities and models that will put you in the lead. Development is a creative process, but it's always built on business targets, customer insight and strategy. Our findings from the Design Thinking Conference → User experience design Successful services are defined by seamless user experiences. But seamlessness does not happen magically; it's the result of many people working together to understand what makes us tick. Research, design, prototyping and testing help us get there. We create a clear information architecture and intuitive user interface that effortlessly leads a customer through the service. Have you ever wondered how an agile design team works? → Visual design Visual design can transform a good user experience into a delightful one. We have a deep understanding of conventions for different services and user interfaces. By weaving them seamlessly through the different touchpoints, we blend them into your brand to create a superior user experience. We're quite efficient at it too. Our secret to speedy implementation comes down to our ability to scale design into full design systems. Version control is now changing design processes → Accessibility Accessibility is integral to the future of digital services. Everyone has the right to use services, but some of us need specific accommodations for disabilities to access them. We design services that are more accessible and usable for everyone. We also consider users who are blind or have a visual impairment, an attention deficit disorder, or a physical impairment that prevents someone from using a mouse. Our designers, content providers and software developers work in close cooperation throughout the process. We'll also turn to our partners, who are dedicated auditors and accessibility testers. Best practices in creating accessible websites → Contact us Timo-Pekka Viljamaa Chief designer Phone number +358 50 4860522 Email address timo-pekka.viljamaa@nitor.com Björn Heselius Principal designer, Sweden Phone number +46 73 3354556 Email address bjorn.heselius@nitor.com Mervi Rauhala Principal service designer Phone number +358 40 8446779 Email address mervi.rauhala@nitor.com Janne Kaasalainen Principal designer, Strategic design Phone number +358 46 8802690 Email address janne.kaasalainen@nitor.com Read more Helsinki Aleksanterinkatu 46 A, 00100 Helsinki, Finland tel.010 323 5635 Stockholm Katarinavägen 15, Box 4011, 102 61 Stockholm, Sweden tel.+358 10 323 5635 © 2021 Privacy Policy We use cookies to analyse and improve our website and marketing. Read our Privacy policy. AcceptDecline