Call Our UK Contact Centre 01223 446 914 Monday - Friday 9am - 2pm Closed Weekends & Bank Holidays CONTACT US Contact our friendly UK call centre for quotes or enquiries GET AN ONLINE QUOTE NOW Contact Us If you have any policy enquiries, then please contact us: Telephone: 01223 446 914 To contact us whilst abroad call: +44 1223 446 914 Email: operations@freedominsure.co.uk Our address: Freedom Insurance 58 Market Square St. Neots Cambridgeshire PE19 2AA Medical assistance whilst abroad If you need emergency medical assistance abroad: +44 203 829 6745 Email: operations@emergencyassistance.co.uk Claims Contact 0203 829 6761 or visit: www.policyholderclaims.co.uk You can also email: claims@policyholderclaims.co.uk Gadget Claims: Contact Taurus Insurance Services Ltd on 0330 041 2864 or visit tiga.taurus.claims Complaints Please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk If your complaint relates to your policy, please contact Fred Chate, Director of Freedom Insurance Services Limited, by telephone on 01480 220 673 or in writing at Freedom Insurance Services Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number. If your complaint is regarding claims service or the emergency assistance service please contact: Customer Insights Manager Address: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY Telephone: 0203 829 6604 Email: complaints@policyholderclaims.co.uk If your complaint is regarding gadget claims: Taurus Insurance Services Ltd Address: Suite 2209-2217, Eurotowers, Europort Road, Gibraltar, GX11 1AA Email: gadget.complaints@taurus.gi If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows: Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. Back to top Freedom Insurance | 58 Market Square, St Neots, Cambridgeshire, PE19 2AA Email: operations@freedominsure.co.uk | Tel: 01223 446 914 24 Hour Medical Emergency Assistance Abroad: +44 203 829 6745 In UK: 0203 829 6745 Follow us on social media Travel Insurance For: Heart Conditions Heart Attack Angina Stroke & TIA High Blood Pressure High Cholesterol Diabetes Epilepsy Lupus Breast Cancer Bowl Cancer Prostate Cancer Kidney Disease Asthma More > Helpful Links FAQs Policy Wording Make a Claim Blog Latest News Tips and Guides Affiliates Charity Partnerships Contact Us The Money Advice Service Privacy - Terms & Conditions - Cookies - Accessibility - Compliance - Sitemap Freedom Insurance Services Limited © 2021 - All Rights Reserved Freedom Insurance Services Limited is registered in England number 4399749. Freedom Insurance Services Limited is authorised and regulated by the Financial Conduct Authority reference number 306536. Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk The Foreign Account Tax Compliance Act (FATCA) is extended from 1st January 2017 to include business transacted outside the United States which involves risk 'touching' the US. This 'touch' means that any policy for a US citizen, US resident or company AND/OR placing business for NON-US policyholders, involving US property or liability risks in the US (which includes travel cover with US coverage) are now affected. If you or your holiday are affected by this, you will find certificate W-81MY here. ;