Welcome Contact Us Investor Relations Business Drivers Industries Offerings Insights Partners About Us Unisys Home > Web > 20140919094421 > Http: > > Www.Unisys.Com > About Us > Client Experience Management Model Client Experience Management Model Driving our clients' success through passion, collaboration and expertise We are committed to service excellence as measured by our clients’ satisfaction and loyalty to Unisys. We collaborate with our clients and deliver innovative solutions to optimize their business and positively impact their customers. When our clients win, we win. Successful clients drive the growth of our business, hence our focus on client satisfaction not just as an outcome, but as a means of executing throughout our journey together. This is how Unisys highly satisfies clients and earns their loyalty: Governance Achieve a deep understanding of our clients' mission and business objectives. This enables our team to understand priorities and align our practices and behaviors through joint operating principles. Collaborate with clients to develop mature, strategic and forward-looking governance practices. Support and enhance our clients' corporate social responsibility from global use cases and best practices. Strategic Business Planning Understand and influence our clients' business strategies, priorities and measures of success through our four-step approach. Identify and deliver high impact value-add for clients from their Unisys partnership. Meet our clients' business and operational objectives by leveraging the full Unisys ecosystem and portfolio through actionable plans that embody ongoing improvement and innovation. Service Excellence Deliver greater client value and improved customer experience based on continuous improvement and applied innovation, enabled by CMMI, Six Sigma Lean, data analytics and our unique ProActTM methodology. Leverage flexible, standardized methods, tools and artifacts from past engagement experience. Apply best practices from industry standards/frameworks such as PMI PMBOK, ITIL, ISO and CMMI, throughout the engagement lifecycle. Develop outstanding talent by continuous education through role and skill based learning paths, support for industry certifications, on-the-job development opportunities, support from communities of practice and social media. Applied Innovation Program Consult with clients to explore, select, and apply technology, application and service innovations that increase the value of their Information Technology investment. Focus on creating client value -- our proactive and collaborative approach encompasses a range of methods, from regular 'ground-up' innovations to larger ground-breaking initiatives which are embedded in the client's ever evolving roadmap. Tailor continuous innovation to each client’s needs based on their appetite for change. Contact your Unisys Representative for more information. Key Topics Disruptive IT Trends Unisys Security Index Stealth ClearPath Mobility Cloud ITSM Forward! by Unisys Connect with Unisys Blogs Twitter LinkedIn YouTube Facebook Google+ I am a/an... Executive Business User Technologist Journalist Investor Alumni Job Seeker Learn More Case Studies Videos Analyst Reports Brochures Thought Leaders White Papers Webinars Modern Mission Critical Copyright © Unisys 2014 Privacy NoticeTerms of UseTrademarks