Menu Sign In Protection Services Back Balance Protection Do you have balance protection? + Card Insurance Is there a travel, car rental or extended warranty insurance offered with Rogers World Elite Mastercard? + Travel Insurance I have the Rogers World Elite Mastercard. How can I top up my travel insurance included with the card? + How do I submit a new travel insurance claim or manage an existing claim? + InfoProtector 360 InfoProtector 360 Overview How do I cancel my InfoProtector 360 service? + What is your refund policy? + What is Lost Wallet Protection? + Why should I report my cards lost or stolen to InfoProtector 360? Can’t I do this myself? + Do I have to register my card information to benefit from this service? + Why do I need credit monitoring if I’ve lost my wallet? + How do I access credit monitoring? + How do I claim the Lost Wallet / Purse Reimbursement? + How do I request Emergency Cash? + InfoProtector 360 Alerts What are InfoProtector 360 alerts? + How long will my InfoProtector 360 alerts be available in the app? + How do I turn off InfoProtector 360 alerts? + Information Protection How secure is the information I add into the InfoProtector 360 app? + I don’t want to add my personal information into the InfoProtector 360 app. Am I still protected? + What is Online Monitoring? + How do I set up my information for Online Monitoring? + What if I want to register information for online monitoring that is not available in the InfoProtector 360 app? + What should I do if I receive an Online Monitoring alert? + Device Protection How does Rebound Mobile Security help protect me if my device is lost or stolen? + How do I download the Rebound Mobile Security app? + How many devices can be protected with Rebound Mobile Security? + Which devices is the Rebound Mobile Security app compatible with? + What should I do if I lost my device? + Can the Rebound Mobile Security app help me locate my device if it’s off? + How do I manage the devices associated with my Rebound Mobile Security account? + Can I turn off my Rebound Mobile Security feature? + How does online data backup work? + Why do I need a separate username and password for online data backup? Can it be the same one used for InfoProtector 360? + How do I know how much storage I have? + How can I minimize storage usage? + How secure is the data I backup? + What operating systems is Online Data Backup compatible with? + Can I turn off my Online Data Backup feature? + How do I remove files from the Online Data Backup servers? + Travel Protection What kind of travel Information can I access? + How do the Travel Alerts work? + How do I request Rebound labels? + App Functions What should I do if I have forgotten my password? + What should I do if I have forgotten my InfoProtector 360 Username? + What should I do if I cannot remember the answers to my security questions? + My InfoProtector 360 account is locked, what should I do? + How can I change my profile information? + How can I change profile information that is not available in the app? + View legal disclaimers Contact UsPrivacy NoticeAccessibilityLegal © 2021 Rogers Bank