Book online 0808 101 0337 Chat with us Home International International patients We welcome International Patients from foreign embassies and international insurers as well as patients choosing to pay for their own treatment in the UK. What help do we offer our international patients? International patients from around the world are supported by our highly trained Patient Coordinators in our International Patient Centre. Our dedicated team are here to support our International Patients and their families with personalised care and treatment plans. They are a welcoming team to ensure you are looked after and supported while recovering with us. We are able to assist International Patients with accommodation, local travel arrangements, interpreting services, rapid access to medical appointments and hospital admission for all our hospitals and treatment centres across the UK. This assistance is available whether you are in the UK or your home country, before and after your treatment. Insured patients Embassy patients Self pay patients Insured patients We understand that it can be a challenge to navigate the UK’s healthcare system. But our dedicated helpline for patients with international private medical insurance is here to help. Our international insurance helpline can be contacted on: +44 (0)800 096 2986 Which international insurers do we work with? We collaborate with global private medical insurers, including Allianz Worldwide Care Limited and Healthcare International Global to support patients that have international private medical insurance throughout their healthcare journey. If you would like to receive treatment at one of our hospitals, you can recommend BMI Healthcare to your insurer which will allow you to be added to their hospital list. However, if we do not work with your insurer and they are not listed below in our “Insurers’ contact details” section, our team will speak to you about alternative options. This could include signing an agreement to help you access treatment from our hospitals. How does it work? To get started, you can contact our international insurance helpline by calling us on +44 (0)800 096 2986. Alternatively, if you decide to contact our national enquiry centre (NEC) through the number at the top of our website, a member of our team will direct you to our international department. Prior to booking your consultation, our international team will ask you to share your up-to-date medical records including any recent diagnostic tests or procedures that you have had. You will also be asked to submit a referral letter from your GP or a family doctor. However, if you do not have a referral letter, our team will work with your insurer to organise an appointment with a GP or a family doctor. They will then assess your symptoms and if needed, provide you with a referral to see a specialist. It is important that your medical records and referral letter are both available in English. These documents will be shared with your chosen hospital through their outpatient email address. When booking your consultation, you will have the opportunity to choose between more than 50 of our hospitals across the UK where you can expect to receive fast access to high-quality care from our specialists. If you would like to speak to a specific Consultant at one of our hospitals, our team will email your medical records and referral letter to the Consultant or their medical secretary. Once these documents have been received by your chosen hospital or Consultant, a member of our team will get in touch with you regarding available appointments. How could you benefit from having treatment with us? Our international team will work with your insurer to provide the following services: Appointment with a GP/family doctor or allied health professional Appointment with an appropriate specialist consultant Arrange hospital admission Assist with pre-authorisation process Liaise with consultants regarding billing and any other issues Bespoke case management for complex, high acuity admissions via a dedicated ‘case manager’ contact Complementary interpretation during consultations Option to choose from over 50 Circle Health/ BMI hospitals We assign a dedicated case manager to more complex, high acuity admissions. This refers to patients who are acutely ill or are at risk of experiencing deteriorating health. As well as providing interpretation services and working with your insurer to share required documentation, we offer additional support by helping you book your accommodation and arranging any local travel. Direct admissions into our hospitals BMI's flagship hospitals in London, Manchester, Birmingham and Glasgow regularly receive urgent referrals for critically ill patients at the very highest levels of complexity, including international emergency medical evacuations and transfers from hospitals around the world. As an experienced provider of acute direct admission services, our team is able to mobilise multiple specialist Consultants and hospital critical care teams at short notice and respond to the demands associated with this type of referral. Our International Patient Centre provides bespoke case management for such referrals, whether government sponsored, insured or self-pay. We work closely with all major air ambulance providers and ground services to ensure a streamlined journey into our critical care units. Our Level 3 intensive care units are equipped with the latest isolation pods to safely accommodate patients of potential infection risk and our units are run by a 24/7 team of Specialist Intensive Care Consultants. We are able to accept direct admissions for patients across a number of areas, including: - Patients who have experienced trauma (e.g. road traffic accidents, injuries from conflict and workplace accidents) - Neuro-compromised patients - Cardiac patients - Complex medical patients (including renal failure) - Weaning off mechanical ventilation Insurers contact details UK wide hospital and treatment centres Spinal services Orthopaedic services Oncology services Cardiac care Renal treatment and transplantation Critical care facilities and complex medical admissions Neurosciences Fast track your treatment To book an appointment or speak to one of our friendly team, please get in touch using the options below. Book online Live chat If you require assistance, multi-lingual support or any other information, please call +44 (0)20 7780 2525 or find a specialist and book an appointment online International Patient Experience The International Patient Centre at BMI The London Independent Hospital is the first point of call for all overseas clients. Mr Al-Ajmi came to BMI Healthcare for a series of complex surgeries and was under the care of a multi-disciplinary team led by Dr James. Find out more about his experience. Find out more Ways to pay Pay for yourself Find out more Pay with health insurance Find out more Spread the cost Find out more General Enquiries About BMI Healthcare Contact us Management team Pay my bill Press Accessibility FAQs Terms and conditions Privacy notices Cookie policy Advice about Coronavirus Services for employers International patients Site map © BMI Healthcare 2021 Click for assistance