SUNDAY 5 DECEMBER 2021 HOME SOLUTIONS SERVICES KNOW US CONTACT MULTICHANNEL CONTACT CENTER Offer your customers a unique experience regardless of the channel used Manage the performance of your contact center Improve the experience of your agents Eliminate silos between your contact center and your business teams Artelcom offers solutions to better manage interactions with your customers and fully integrate them into your business strategy. Offer a unique experience to your customers regardless of the channel they choose and make the Customer Experience a real competitive advantage for your organization. ■ Unified management of multi-channel contacts: voice, email, web, chat, SMS and social media ■ Digital Customer Relationship Management ■ Outgoing calls and scripting solutions ■ Management of multisite architectures ■ IVR ■ Recording, Quality Monitoring and Workforce Optimization ■ Activity management and performance measurement tools MULTICHANNEL CONTACT CENTER UNIFIED COMMUNICATIONS CLOUD IT INFRASTRUCTURE ANSTEL FEEDBACK A unified multi-channel contact center solution as a business accelerator! Learn more OUR PARTNERS MET Copyright © 2019 Artelcom - Legal notice