Admissions Enquires 0333 241 9707 | enquiries@stowhealthcare.co.uk Arrange a Visit Home About Us Our Care Group News Join Our Team Contact Us Feedback and Complaints We take feedback about our service very seriously If you are dissatisfied or want to make a comment about any aspect of our service there are a number of routes you can use to tell us about your views: Use the comments boxes placed around the home Come to our regular resident and relative meetings Raise any issue at any time with any member of staff Contact the senior member of staff who is on duty Contact the independent Whistleblowing Helpline 08000 724725 Submit a Formal Complaint If you remain dissatisfied or would prefer to make a formal complaint a summary of our process is set out below. A record of all complaints is maintained by the home and is reviewed by Stow Healthcare Company Directors on a monthly basis. Please put your complaint in writing to, or raise it verbally with, the Home Manager We will acknowledge receipt of your complaint within 3 working days A senior member of staff will investigate all complaints as quickly as possible We will meet with you if you wish to discuss your complaint If dissatisfied, you may appeal to the Company Directors to review the complaint If you remain unhappy, contact the Local Government and Social Care Ombudsman www.lgo.org.uk Send Feedback Name Email Home Brandon Park Cedars Place Ford Place Halstead Hall Maple Memory Centre Melford Court Stowlangtoft Hall Message Submit View a full copy of our complaints procedure Download PDF We believe that our residents should receive the best care possible in an idyllic, well-resourced, supportive and safe environment. Navigate In The Press Join Our Team Safe Visiting FAQ Feedback and Complaints Company Information Privacy Policy We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent. Cookie Settings Accept All