Menu Log in Search Search You are here HomePractice resourcesAbout the Professional Practice Enquiries Service In this section About the Professional Practice Enquiries Service How can we help you? We are currently experiencing a high volume of enquiries due to the coronavirus pandemic. We will endeavour to respond within 7 days but this may not always be possible. We are working to minimise the chances of this happening but we apologise in advance if this does occur. The Professional Practice Enquiries Service is a member benefit that deals with enquiries relating to all aspects of professional practice in the workplace. Queries may include: Professional practice advice Returning to practice Supervision (PDF, 1016.67KB) The enquiries team work towards a set of Professional Practice Enquiries Service standards which ensures our commitment to you. We will... respond to all enquiries within seven working days. treat you with respect, and without discrimination. respect confidentiality at all times, except if there is a safe guarding issue raised. listen to your queries and access all of the resources available to provide an appropriate response. keep you updated on the progress of the query if there is a delay. Where we are not able to help with your query, we will do our best to suggest other courses of action that might be available. introduce ourselves when speaking to you on the telephone. make a note of our conversation and the advice provided in case you need to call back. Who do we help? The service is open to a range of people and professions: Occupational therapists who are members of the Royal College Other health and social care professionals who manage occupational therapists Members of the public who require help accessing occupational therapy services Who to contact? The service is run by Anne Keen and Kewcha Ambrose. Anne is the professional advisor and an occupational therapist by background with a specialism in mental health. Kewcha is the enquiry coordinator who is trained to an IAG level 4 and is a qualified information, advice and guidance practitioner. The team can be contacted on: professional.enquiries@rcot.co.uk or 020 3141 4630. The service is open Monday - Friday from 9am-5pm *Please remember to quote your membership number in all communications* Find out more Non-members seeking support from the enquiries service If you are an occupational therapist, or studying to become an occupational therapist, and would like to use the enquiries service you will need to become a member. Find out more about we offer. Finding an occupational therapist If you would like to find a private occupational therapist, an online directory of occupational therapists is supplied by . Alternatively you can call the RCOT Professional Practice Enquiries Service on 020 3141 4630. Terms and conditions of work or problems in the workplace For help and advice at work - or to find out more about UNISON services - please contact your local BAOT/UNISON steward or call the UNISONdirect hotline on 08000 857 857. Calls are at local rate and lines are open 06:00-midnight Monday-Friday and 09:00-16:00 Saturdays RELATED ARTICLES Returning to practice Returning to practice ARTICLE Share Occupational therapy jobs Website terms and conditions Privacy Policy RCOT and GDPR Compliments and complaints Get in touch Royal College of Occupational Therapists 106-114 Borough High Street London SE1 1LB T: 020 3141 4600 Facebook Instagram LinkedIn Twitter YouTube The Royal College of Occupational Therapists (or 'RCOT') is a registered charity in England and Wales (275119) and in Scotland (SCO39573) and a company registered in England (No. 1347374). VAT Reg. No. 242 7829 47. © Copyright 2019 Royal College of Occupational Therapists. All rights reserved. We use cookies to ensure that we give you the best experience on our website. By continuing to use this site you consent to the use of cookies on your device as described in our privacy policy. You can change your cookies settings at any time through your browser settings. OK, I agree Share to Twitter Share to Facebook Share to Pinterest