Ship to Find a store Help Log in/register Advantage Card Shop by department Prescriptions Health hub Inspire Me Offers No7 Search Contact Us We’re here to help, so please find the most relevant way to get in touch below Your delivery Received some items but not others? Don't worry! We're sending out individual items as soon as we can so you can get them quicker. All of your order will still arrive on or before your expected delivery date. Bag Icon Order placed Product Icon 1/5 products delivered Muliple Products Icon 3/5 products delivered Product Icon 5/5 products delivered Delivery Van Icon Expected delivery date Need a hand? Chat online with our virtual assistant for support with orders, tracking, your account & much more! Just click on the icon at the side of the page to get some support. Frequently asked questions What if I can’t wait until the weekend for my delivery? How do I track my delivery? How do I return a product bought from boots.com? Can I amend or cancel my order? What do I do if I have an item missing from my order? How do I change my address on my Boots Advantage Card online? How do I replace my Boots Advantage Card? How long will my delivery take? How do I complain about a member of staff in store? Ask a different question Call us We're currently receiving a high volume of calls and are working hard to bring down wait times on our phone lines. We apologise for the delay and ask that you only contact us for urgent enquiries. To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious enquiries this may take longer. For details on store opening times, telephone numbers and locations, use our store locator. Store & pharmacy enquiries This helpline is for: - Store enquiries - Opening hours and services available including Covid-19 testing - Pharmacy services - Feedback about your experiences in-store or with a particular product Call 0345 070 8090 Boots.com enquiries All enquiries to do with boots.com, including: - Boots.com account enquiries - Orders & deliveries - Boots Advantage Card points earned on orders - Online stock enquiries Call 0345 609 0055 Boots Photo enquiries This helpline is for any queries regarding our Boots Photo service Call 01926 463 605 Boots Opticians For enquiries relating to booking a Boots Opticians appointment or amending an existing one - Call 0345 125 3752 If you are a member of the Contact Lens Rewards Scheme and have a question about your membership - Call 0345 603 2020 Boots Hearingcare For enquiries relating to booking a Boots Hearingcare appointment or amending an existing one - Call 0345 270 0999 Boots Advantage Card enquiries Enquiries relating to Boots Advantage Card and loyalty schemes; it does not include queries regarding Boots Advantage Card points earned on a boots.com order. Call 0345 124 4545 Online pharmacy services Enquiries relating to our online pharmacy services, including: - Repeat prescription service - Online clinics - One-off prescription service Call 0345 121 9040 Boots Customer Care opening hours Opening hours Monday to Friday: 8:30am - 7pm Saturday and Sunday: 8:45am - 5pm Bank holidays: 9am - 4pm Christmas Day and Easter Sunday: Closed Please note all calls will be recorded or monitored for quality and training purposes. Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details. Email us Alternatively, you can email using the addresses below. Please note that if your e-mail requires Boots to access your records, such as queries about a prescription or a Boots.com account or order, it would help if you included sufficient information in your email to enable us to confirm your identity. This could include your full name, current address, order number etc. For queries: boots.customercare_team@boots.co.uk For Boots Opticians queries: boots.customercare@boots.co.uk For Contact Lens Reward Scheme queries: contactlenses@boots-opticians.co.uk shopping with us A-Z Brands A-Z Store Boots Advantage Card Boots app sitemap customer services help & FAQs delivery information returns & exchange product recall contact us about Boots company information corporate social responsibility modern slavery & human trafficking careers privacy & cookies terms & conditions Our partner sites Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA.Registered in England: company number 928555. Registered VAT number 116300129. For details of Boots online pharmacy services see Using Our Pharmacy Services page. ? Cookies No… not the kind you’d find in a Meal Deal. 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