About Products Social Responsibility Careers Locator Payment Cards Press Contact FAQs HOME >>ABOUT >> FAQS LOCATION EXPERIENCE Location Experience FAQs FUEL Fuel FAQs TriCLEAN® TOP TIER™ FAQs PAYMENT CARD FAQS Applying For a CITGO Rewards Card Using Your CITGO Rewards Card Managing Your Rewards Account CITGO Gift Card FLEET CARD Fleet Card FAQs SUPPLIER INFORMATION Supplier Information - FAQs CAREER INFORMATION Career FAQs LOCATION EXPERIENCE Location Experience FAQs Why was my CITGO credit card denied at a location? Why is there such a price difference between CITGO locations in my area? Who is responsible for the location’s operation (i.e., pumping equipment not working, posted price is different than the receipt, no receipt is available, dirty rest rooms, rude attendant)? What is the CITGO relationship with locations selling CITGO gasoline? Why should I feel comfortable choosing CITGO gas? Do CITGO products contain ethanol or methanol? If I am purchasing an ethanol gasoline, what is the percentage of ethanol? I believe I purchased bad gasoline. Who do I contact? FUEL Fuel FAQs What is gasoline? What is ASTM? Your gas meets ASTM International specifications. What does that mean for my car? What processes do you use in overseeing the fuel that ends up at my CITGO station? What about ethanol? What does it do to my engine and what does CITGO do to ensure that I get the best specifications on the ethanol in CITGO gas? What is meant by Octane? What is engine knock? What causes engine knock, and how can I prevent it? If I use the appropriate octane grade for my car, why do I also need a detergent additive? Is your detergent additive available in all octane grades? What is Reformulated Gasoline? Will Reformulated Gasoline work in my car? How will using Reformulated Gasoline affect my car’s fuel economy? So, which gasoline octane grade should I use in my car? TriCLEAN® TOP TIER™ FAQs Are all grades of CITGO TriCLEAN® gasoline TOP TIER? Why did CITGO decide to seek TOP TIER designation for TriCLEAN® gasoline? When did CITGO TriCLEAN® become a TOP TIER gasoline? What is TOP TIER gasoline? What is TriCLEAN® gasoline? PAYMENT CARD FAQS Applying For a CITGO Rewards Card What types of payment cards does CITGO offer? What are the qualifications to be approved for a CITGO card? How do I apply for a credit card? What will my credit limit be? When will I know if I am approved? Using Your CITGO Rewards Card Where can I use my CITGO credit card? Can I use my card to pay at the pump? Can additional users be added to my account? Is my account revolving or non-revolving? Managing Your Rewards Account How can I pay my credit card bill? How do I manage my account online? Is there a fee for managing my account online? Are there any late payment fees? What services are available via the online credit card management system? How can I reach a Customer Service Representative to assist with my account? CITGO Gift Card Where can I purchase a CITGO Gift Card? Where can I use my Gift Card? Can I recharge my Gift Card? How do I check the balance on my Gift Card? What happens if my Gift Card is lost or stolen? FLEET CARD Fleet Card FAQs How long does it take to get my CITGO Fleet fuel cards if I sign up today? On an existing account, how long does it take to get cards, new or replacement? How do I know which CITGO Fleet card program is right for me? Are there fuel rebates associated with the CITGO Fleet cards? Whom do I call if I have a problem or question? Can I find out the current balance or available credit on my CITGO Fleet accounts? When are payments credited to my account? Who can make changes to my account? How secure is my account? How do I delete or add new cards to my account? What kind of Reporting does CITGO Fleet offer? How do fuel rebates get applied to my CITGO Fleet Select or CITGO Fleet Universal account? What kind of Online Account Management does CITGO Fleet offer? SUPPLIER INFORMATION Supplier Information - FAQs Why should I register? Do I need to register if I am a current supplier? What is the CITGO registration process? What is the benefit of being certified as a Supplier Diversity participant? I have just submitted my registration, what is the next step? Am I able to change a material/service category that I originally selected? How often do I need to update my information in the registration? Who has access to my information? If I have questions or issues, who do I contact? If I register, am I guaranteed business with CITGO? Are any additional registrations required? CITGO Petroleum Corporation From high-quality gasoline at your local station to volunteers helping in your community, CITGO is always Fueling Good. 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