TERMS & CONDITIONS Walkenhorst's provides the most reliable service in the industry. Since the establishment of Walkenhorst's in 1965, we have been committed to a standard of impeccable customer service. You will find that Walkenhorst's offers the widest selection and highest quality of products at the price you need. We stand behind every product we sell and want to establish lasting relationships with our customers by making sure you are completely satisfied. You can count on Walkenhorst's for reliability, dependability, and prompt friendly service. Please keep in mind that every effort has been made to show and describe the merchandise in our catalogs and on this site as accurately as possible. However, many manufacturers make minor changes in design specifications, color, and style from time to time. We regret any typographical errors or descriptions we may have overlooked. Prices and specifications are subject to change without notice. If you find an error we may have overlooked, please contact us so that we can make appropriate corrections. Unfortunately, Walkenhorst's cannot be responsible for manufacturers' failure to deliver goods featured on this website. Based on our judgment, refunds may be issued for out of stock items or orders may be held temporarily awaiting product arrival, unless Walkenhorst's is otherwise notified before the order has shipped. Some manufacturers may occasionally discontinue an item we offer. If the item has been replaced with an updated model we will ship the new item in place of the discontinued item. If there is not a direct replacement item available, we will contact you for a new selection or select a similar item when institutional regulations allow. If you are not completely satisfied with any product purchased from Walkenhorst's, you may return the item within 30 days for a refund, replacement, or exchange. Shipping charges are not refundable. The original box, packing materials, and all included accessories are required for returns. Returned items will be refused if not packed adequately. Items may be returned to Walkenhorst's beyond the 30-day period if they are covered under a manufacturer's warranty. Walkenhorst's is not responsible for return shipping charges and any return freight charges billed to Walkenhorst's will be deducted from the amount refunded. Packages refused by a facility because an inmate has moved, has become ineligible to a receive a package, or because Walkenhorst's was provided inaccurate inmate information will be charged a 10% restocking fee. Website Privacy Policy Introduction Walkenhorst’s (“Company,” “we,” or “us”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website https://walkenhorsts.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we collect: On this Website. In email, text, and other electronic messages between you and this Website. Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website. When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. It does not apply to information collected by: Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. Children Under the Age of 16 Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us by either: Phone: (800) 660-9255 Email: info@walkenhorsts.com Website: https://walkenhorsts.com/contact California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information. Information We Collect About You and How We Collect It We collect several types of information from and about users of our Website, including information: By which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card information, or any other identifier by which you may be contacted online or offline (“personal information”); Persons you send packages to using our services; and/or About your internet connection, the equipment you use to access our Website, and usage details. We collect this information: Directly from you when you provide it to us. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. From third parties, for example, our business partners. Information You Provide to Us The information we collect on or through our Website may include: Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website. Records and copies of your correspondence (including email addresses), if you contact us. Your responses to surveys that we might ask you to complete for research purposes. Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website. Your search queries on the Website. Information We Collect Through Automatic Data Collection Technologies As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website. Information about your computer and internet connection, including your IP address, operating system, and browser type. Please note that our Website does not support “Do Not Track” browser settings and does not currently participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal or non-personally identifiable information. The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to: Estimate our audience size and usage patterns. Store information about your preferences, allowing us to customize our Website according to your individual interests. Speed up your searches. Recognize you when you return to our Website. The technologies we use for this automatic data collection may include: Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information. Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us. How We Use Your Information We use information that we collect about you or that you provide to us, including any personal information: To present our Website and its contents to you. To provide you with information, products, or services that you request from us. To fulfill any other purpose for which you provide it. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. To notify you about changes to our Website or any products or services we offer or provide though it. To allow you to participate in interactive features on our Website. In any other way we may describe when you provide the information. For any other purpose with your consent. We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact us via a contact method set forth in the Contact Information section below. For more information, see Choices About How We Use and Disclose Your Information. Disclosure of Your Information We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy: To our subsidiaries and affiliates. To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred. To third parties to market their products or services to you if you have consented to these disclosures. For more information, see Choices About How We Use and Disclose Your Information. To fulfill the purpose for which you provide it. For any other purpose disclosed by us when you provide the information. With your consent. We may also disclose your personal information: To comply with any court order, law, or legal process, including to respond to any government or regulatory request. To enforce or apply our terms of use (https://walkenhorsts.com/terms.html) or terms of sale (https://walkenhorsts.com/terms.html) and other agreements, including for billing and collection purposes. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Choices About How We Use and Disclose Your Information We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by either: Phone: (800) 660-9255 Email: info@walkenhorsts.com Website: https://walkenhorsts.com/contact However, please know we do not currently sell data triggering that statute’s opt-out requirements. Accessing and Correcting Your Information You can review and change your personal information by logging into the Website and visiting your account profile page. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information. Your California Privacy Rights If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit www.walkenhorsts.com/CA-privacy-policy. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us by either: Phone: (800) 660-9255 Email: info@walkenhorsts.com Website: https://walkenhorsts.com/contact Data Security We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using TLS technology. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. Changes to Our Privacy Policy It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we may notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes. Contact Information To ask questions or comment about this privacy policy and our privacy practices, contact by either: Phone: (800) 660-9255 Email: info@walkenhorsts.com Website: https://walkenhorsts.com/contact Address: 445 Ingenuity Ave., Sparks, NV 89441 Fax: (707) 261-4020 ABOUT US FAQ PRIVACY NOTICE FOR CALIFORNIA RESIDENTS TERMS & CONDITIONS ORDERING INFORMATION CONTACT US Walkenhorst's 445 Ingenuity Ave Sparks, NV 89441 Hours: Monday - Friday: 6am - 6pm Saturday: 9am - 1pm (PST) Call: (775) 393-4000 Fax: (707) 261-4020 Email: info@walkenhorsts.com Follow Us Copyright © 2021 Walkenhorst's. All Rights Reserved.