We use cookies We use cookies to give you the best online experience. Agree View Cookie Policy Call Us Dealer Locator Menu Home About Reviews Customer Reviews I recently have purchased a new car from Hartwells and Josh Long was fantastic. Coming to Hartwells I had an idea on the make and model of car that I wanted and that was it. Josh took this all on his stride and took me through each of the cars that they currently had available and helped me to make a decision without any pressure. Josh also ensured that when it came to the paperwork that I understood everything that I had to sign and there was no hard sell for any of the extras that Hartwells offered, saying that I did take out the Gap Insurance which was very reasonably priced. Josh also checked in with me a couple of days after the sale to ensure all was ok with the car. Josh is a great asset to the Hartwells sale team Rachel P Abingdon 18 October 2021 The staff here were extremely helpful with finding the right car for me. My dad went in for me to scope things out and to see what they had. From start to finish Brandon was super attentive and understood what was needed, being a newbie there you wouldn’t have noticed. When I went to go in and collect the car, he showed me round, hooked my phone up, everything was smooth from start to finish. All the guys in there were so nice and knowledgable. 100% recommend. Thanks for all of your help! Anja and Mick Spangles H Grimsby 11 October 2021 The service department and Charmaine in particular went above and beyond to exceed my expectations whilst my car was being repaired. The help I received to find a solution to a particular issue was more than I expected, and there was a genuine interest in trying to resolve the problems. Nothing was too much trouble for them. Mark L Reading 22 September 2021 We purchased our car from Hartwell last year and came back for MOT and Service, Lorna was our main contact for the day. Was really impressed with the feedback provided and the fact that the timescale indicated for the work to take place was correct and the work was completed on time. Thank you! Si A Watford 22 September 2021 Hartwell made the process of buying my first car so simple and I would not of been the easiest client to deal with. Lewis was so friendly and easy to communicate with and made my experience as stress free as possible. Would recommend him to anyone wanting to buy a new car - he was fantastic! Phoebe K Oxford Used Car/Van 22 September 2021 While I don’t normally leave reviews, after reading some of the negative ones below I felt obliged to post my experience as it was nothing short of first class. I would definitely recommend Hartwell Ford Hereford, and in particular Louise Rodger who made the whole process really easy. From the initial phone call where I enquired about the vehicle, through to driving it away, Louise was really helpful and professional and kept in touch the whole time. It was my daughter’s first car and Louise really made the experience special for her, with the car prepared to a high standard. Even though we live two hours away, I will definitely be back to Hartwell Hereford as in all the years I have been buying cars, this is by far the best service I have received. Mark D Hereford 21 September 2021 Great service. Took the car for an mot and was very impressed. Philip who dealt with me was polite friendly and extremely knowledgeable. A credit to kidlington ford. Highly recommended. Alan M Kidlington 21 September 2021 What a great recent experience at this place. Leah was fab - I felt she really listened to what I wanted and needed and did her best to make it work. She communicated quickly and clearly and was always on hand to answer any questions. She made the whole process easy - not only a great employee, but a lovely person - very normal and easy to talk to! All in all, I am a very happy customer! K Cook Watford 21 September 2021 I rarely write reviews but feel it was important to recognise first class service given by Richard Brewer at Hartwell Ford in Kidlington We bought a Beautiful Ford Mustang and Richard was so incredibly helpful, patient and very quick to come back with everything we asked for. I would highly recommend Richard and his dealership. He is a great character and helped my daughter to feel this purchase was very special and enjoyable. It will be a lovely memory and Richard is a great ambassador for Hartwell's and a top class sales professional. Olivia Kidlington 21 September 2021 Well I found the 2nd car of my dreams in Hartwell Garage 😂 not sure what my 1st is yet....one day I will get my dream car. I cant complain about this garage. From the minute I rang Alwyn he keep me updated on the car we had seen and fell in love with. The part-ex and financial side of things were really quick. Great rates of APR than most garages. All the guys in there were amazing and helpful. Not many questions to ask as they fully gave me all the info. I'm now driving around in a beautiful car within 2 days of buying it. Thank you Alwyn and Hartwells. See you soon 👌 Rachael L Oxford Used Car/Van 15 September 2021 James was beyond Brilliant with me, I explained what I needed and he found it, and helped with all the financial details and took the pain away, he is a not pushy, he listens to what is needed and then delivers. What more could you ask for? Gary B Reading Ford 08 September 2021 I highly recommend the team at Hartwell Banbury. I’ve had the pleasure of dealing with Ben Carson, who was very helpful in the whole process of enquiry, to picking up the car in person. Arranged to collect the car at 11:00am as I had to travel over 1 hour to get to Hartwell Banbury. Where within just over an hour, including test drive, I was driving away in my new Ford. The car was in good condition and looked much better in person. Ben was very knowledgeable and didn’t try and force any unwanted extras. Great team here, thanks again. L L Banbury 03 September 2021 Very pleased with the service provided by Hartwell in the purchase of my new car. Sven was great and very patient with me and obviously knew his stuff . Would highly recommend and maybe I’ll be back when it’s time to change again. Many thanks Mark L Oxford Used Car & Van Centre 31 August 2021 I can’t fault my experience with Hartwell Abingdon, in particular with Sarah. Sarah wasn’t pushy or trying to sell me something which I didn’t need. She listened to what I wanted and financially what was viable for me and helped me to find what was best for me. She kept me updated throughout the finance and purchase process and was incredible helpful on the day of collection. Sarah was helpful, friendly, polite and a pleasure to buy from- thank you so much! Polly C Abingdon Ford & Fiat 27 August 2021 5star job done by the body shop on my damaged front wing today. There were several deep scratches and a dent but now looking good as new. Was quoted double the price elsewhere (a small independent garage) so taking it back to the main dealer certainly paid off both financially and with the workmanship. Thank you body shop team Dianne Y Grimsby Ford 25 August 2021 Went into Hartwell grimsby last thursday to enquire about the Ford Puma and saw Bob .who spent time with me giving me all info on the car very pleasent and proffessional . I then went in today Monday 23rd August 2021 to sort out a test drive on the Ford Puma . Again Bob arranged everthing ive never had great customer service like this ever he is a credit too Hartwell. I have ordered the car thanks to Bob cant wait for my new car Estelle B Grimsby 23 August 2021 I would definitely recommended Hartwell Hereford. We went to another local dealership and were completely ignored by all sale people, went to Hartwell and Kuda came straight over to help. He was extremely helpful and sorted out a test drive straight away. Kuda made the whole process of buying the car simple and straightforward and I felt in safe hands. I was part exchanging my own vehicle and this was all handled quickly and to my satisfaction. Kuda was polite, helpful, professional and communicated well through the whole process. I had my new car within a few days and I'm delighted with it! I would certainly buy my next car from them. Kuda is a fantastic representative of Hartwells. Sarah I Hereford 23 August 2021 Really decent experience here! Harry is a top lad who went the extra mile and has a very good sales ethic as well as really awesome customer service. We feel like we were looked after and everything was made clear and simple. Really recommend this place and the people for sure. James S Oxford Used Car & Van Centre 23 August 2021 Fantastic service from all the team, especially Toby who sold me my Fiesta! I am over the moon with my car and I have Toby to thank for talking me through the process and arranging a test drive etc. The process was smooth and stress free. Great team, great service. Would highly recommend! Liz C Abingdon Ford & Fiat 20 August 2021 Had a wonderful experience buying my Honda from Sven, he was very thorough and knowledgeable and the process was stress free and pleasant. I would definitely recommend Hartwell to anyone who's looking for a new car! Helena J Oxford Used Car & Van Centre 20 August 2021 I recently purchased a car from Hartwell Killington ford dealers, where my interaction was primarily with Aiden Kuhne. Not only did he manage to tailor a unique deal for me with the dealership that I specifically wanted, but he also went above and beyond to get me some additional benefits with the purchase without me even asking. Because I live across the country, I reached quite late but Aiden so kindly waited for me after working hours and talked me through the whole process and the workings of the car in detail. He was even kind enough to call me a day later to ensure I'd reached home safely and the car was running smoothly. Absolutely top notch customer service and a gentleman through and through, and also a car enthusiast himself ;) Will definitely recommend and return for more. Ziad H Kidlington Ford 18 August 2021 Dealt with a problem very quickly and got it sorted within a few days of taking the car away very pleased. Kirsty H Hereford 18 August 2021 We bought a car from Hartwell Kidlington. Everyone very helpful, polite and went out of their way to help and advise. We dealt specifically with Aidan Kuhne. He was absolutely great. Very helpful, explained things very clearly. A pleasure to deal with. Will definitely come back (even though Hartwell Kidlington Ford is nearly 3 hours away from where we live - so that tells you something!)! Lorraine P Kidlington Ford 14 August 2021 Cannot recommend enough. Recently bought a car from Kuda and he has been amazing throughout, even when the car was delayed. When it did arrive he dug out blind to get it prepped and ready for collection. Gaz T Hereford 14 August 2021 From finding the car online to driving away everything was so quick and easy! The sales rep Lewis was great keeping me up to date all the time and responding to all my question quickly and clearly. Would highly recommend if you are in the market for a new\used car! Chris C Oxford Used Car & Van Centre 14 August 2021 Friendly staff. Came in to the service department yesterday and was out and sorted in 20 mins. Thank you! S.T Hereford 11 August 2021 Good customer service. All Covid safe and contactless key drop off. Jack R Hereford 11 August 2021 Took my car into service department for various issues. Excellent service, they phoned the day before arriving to check I was going to make the appointment. Throughout the appointment while I was there they kept me updated with what was being done. Would highly recommend to anyone wanting to use hartwell ford and their service department. Martin C-B Reading Ford 07 August 2021 Great service buying our new car after a disaster and having to scrap our last one. Friendly and informative staff- happy to return in future. Daisy B Oxford Used Car & Van Centre 07 August 2021 A very smooth experience thanks to Lewis who was professional, friendly and knowledgeable. Thanks very much. Caroline B Oxford Used Car & Van Centre 06 August 2021 Had a great experience buying a car from Sven. He made the whole process super easy and set out my finance options clearly. Absolutely love the car! Victoria G Oxford Used Car & Van Centre 06 August 2021 Nicky was really helpful when I called up and Chloe was really helpful in person Service appeared good car feels good to drive and it went through MOT, so pretty good all in all Susan M Hemel Hempstead 05 August 2021 Recently purchased a new Mondeo from Ford Hartwell Kidlington. Service I received from Richard was fantastic from initial enquiry to collection. He was knowledgeable, approachable and very friendly. When I went to look at the car, I felt no obligation to commit as it had to be the right car for me (which it was). I would recommend this dealership to anyone looking for a quality car with great service. Graham C Kidlington Ford 03 August 2021 Purchased a Ranger Raptor from Hartwell. I dealt with Nick and Sam, who made sure the transaction went as smooth as it could. Great service from you guys, we are made up with our new purchase. No hesitation in buying from them again. Martin H Oxford Used Car & Van Centre 03 August 2021 Sven at Hartwell used car center was very helpful in every way in the process of buying a new car the only fault I have was the car wasn’t a clean as I would have liked it Greg W Oxford Used Car & Van Centre 02 August 2021 23 hours after reporting a problem with car , its all done . Good as new . Friendly, helpful professional staff . I'll be back for a new car when the time is right Antony P Reading 29 July 2021 I have just purchased a VW Polo GTI for here yesterday. It was excellent service throughout! Alwyn took great care of us and talked us through any questions that we had. I even forgot my service history documents and since I live 2 hours away from the centre, Alwyn was kind enough to post the documents to me to save me having to travel all the way back. Can't recommend this place enough. Liam S Oxford Used Car & Van Centre 28 July 2021 We purchased a new Astra on finance under the lead of Harry P and the whole experience has been fabulous. We received excellent customer service from Harry and we are very pleased with our new car. Thanks guys! Lewis L Oxford Used Car & Van Centre 27 July 2021 Amazing customer service, and fixed the fault on my car no ifs or buts or any nasty extra payment, just great service. My Ford Focus active had a fault come on the screen and stopped the heated seat stopped working and front speakers stopped working, it was all to do with the update. Lee and the team done it all in record time, great service these guys know there stuff, the whole service team are great and deserve credit. Thank you Steve B Dunstable 26 July 2021 Very friendly and professional service would definitely recommend Hartwell Banbury. I would like to say a big thankyou to Robert Cross for making the process of buying an new car an enjoyable and trouble free process. Chris S Banbury 25 July 2021 Simon was helpful with the whole process on getting a new car! Made sure I were well taken care of. Highly recommend!! Cleonice Kidlington 24 July 2021 The Salesman Colin Downey was very helpful in dealing with my order for a New Car, very efficient. Tony A Banbury 24 July 2021 We recently bought a new car and picked it up today. The salesman who sold us the car (Deniz Ali) was absolutely brilliant! He was smart, helpful, friendly and very knowledgeable. Nothing was too much trouble, in fact I phoned him in the week but had to leave a message because he was with another customer and within half an hour he returned my call which was very refreshing. . its so nice to meet such a enthusiastic young man. I will definitely recommend Hartwell to friends and family. Deniz Ali is a credit to Hartwell Marie P Hemel Hempstead 24 July 2021 Found my dream car online, which led me to Hartwell Ford in Reading. I emailed the branch one late evening and by morning, got a call from Kayne, who was great from the start! As I'm an hr and half away, it was all dealt with by calls and emails to which Kayne supported me along the entire process, and was able to answer every question I had (there was a lot). You guessed it, I ended up buying the car, Kayne ensured it was within my budget and I'm extremely grateful. The car arrived this morning and I couldn't be happier! Thank you Kayne for your time and patience, if anyone goes to Hartwell Ford in Reading, Kayne is the guy to see, highly recommend! Grant Rose Reading 23 July 2021 Fantastic service from James, I was busy working I explained what I wanted and he found me a low mileage and in excellent condition car. He also arranged very low rate finance and they gave me a fair price for my current car as a PX. I picked the car up today and they arranged the car tax and the removal of my private number plate, the car was handed over in excellent condition all polished and clean, I have no hesitation in recommending this Ford garage the best I have dealt with. Keep up the good work. Darren H Reading Ford 23 July 2021 Thank you for excellent service on purchasing my car, it was hassle free and easy. You gave me an excellent deal and I would be happy to recommend you to my friends and family. Jo B Buying team 23 July 2021 Popped into to look at the performance range at Ford today spoke to James on the forecourt as they were moving the 2 mustangs will definitely be calling to book an appointment Luke H Reading Ford 22 July 2021 We have just purchased a lovely BMW from Hartwell. Throughout our entire experience, we received the best service and everything was so well explained. The car itself is beautiful and was prepared expertly when we collected it. Everyone we dealt with was professional and down to earth. They even have an area for children to play, which was invaluable to us and meant we could actually concentrate. Alwyn looked after us so well - kind, helpful, patient and we're really grateful for such a positive experience. We'd have no hesitation in coming back in the future. Kim H Oxford Used Car & Van Centre 22 July 2021 If you're looking for a used car and want peace of mind, easy communication and a joyful experience, see Sven no questions asked. Not only has he helped me select a car I am confident in but wasn't forceful and put the customer first which is what you need when making expensive choices when buying a car. I couldn't recommend Sven more any more and has made a stressful situation a breeze. Thank you. Joey D Oxford Used Car & Van Centre 21 July 2021 TOP KNOTCH!!! Purchased a van three weeks ago from Paul there, Have to say was a great service from Paul, he went out of his way to insure I got the spec I wanted. The van was exactly what I wanted and the Hartwell group have amazing stock, I will be back to buy more vans or pickups no doubt. Excellent service and quality vehicles, thanks again Paul John K Dunstable Transit Centre 20 July 2021 Brilliant experience from Hartwell Watford when buying my new car. The team were Very friendly and extremely helpful I would recommend them 100%. Kelly C Watford 19 July 2021 I purchased my first proper car here after recently passing my test, Harry was extremely helpful and it was hassle free. Would definitely recommend Elen Oxford Used Car & Van Centre 19 July 2021 Would thoroughly recommend Banbury Hartwell to anyone who was thinking of buying a car, highly experienced staff and an attention to detail is second to none!! Elizabeth E Banbury 19 July 2021 Simon was fantastic to deal with all of the way through the process. From when we turned up to look at Kuga, to showing us a car that had only recently come in and was mid-valet, then interrupting the valet a second time so we could test drive the car. Right through to agreeing the deal and then collection a few days later. It was one of the easiest, and fastest car buying experiences I've had. Peter B Kidlington 18 July 2021 just bought my new car from Hartwell, very happy with my purchase, all the staff were brilliant and a big thank you to Darren for all his help very professional couldn't ask for more, would highly recommend, thank you Hartwell Kerrie L Scunthorpe 18 July 2021 I bought my van in with the intention of swapping for a car moving forward, I had Harry and Emily look after me and made the whole process perfect from start to finish, would recommend Hartwell and specifically Harry to everyone Dan B Oxford Used Car & Van Centre 15 July 2021 Booked in for Weds but took my car on Tues as I needed it back by midday so wanted to be sure. Got set up with My Garage, which provided me with notifications of when my car had been started on with the technician. Received a call at 10am to say my car was ready to collect. Went to pick it up, no waiting, and to my surprise, my car had been cleaned inside and out! (it was embarassingly dirty inside so this was a real bonus!). Thank you so much! Lauren Clark Watford 14 July 2021 What a fantastic team here at Scunthorpe. Had an issue after purchasing a new car but these guys went above and beyond to remedy the problem and actually made us feel like a valued customer unlike a lot of other dealerships I have had dealings with in the past. We will definitely give you our business in the future. Paul Smith Scunthorpe 12 July 2021 Great service initially over the phone , easy to deal with in person, great car. Delighted with my hartwell experience, especially Harry and Emily. Karl Chong Oxford Used Car and Van Centre 10 July 2021 I would like to thank all of the team at Hartwell Ford Grimsby , They were very helpful and professional. Many thanks. Peter Blaney Grimsby 10 July 2021 Fantastic service! Incredibly attentive to my requirements in a vehicle. This was clearly evident when they went above and beyond to provide me with the exact vehicle I wanted. The customer service was professional and personal in a covid safe atmosphere. I will be returning for my next vehicle! Anonymous Abingdon Transit Centre 08 July 2021 Fantastic helpful staff, Teresa was amazing, explained everything to me so I understood. She is a credit to you. The car looked amazing when I picked it up thanks to the free valet Teresa arranged, it was a large bill I was unprepared for so the fact you can now pay in four instalments is just fab, well done Hartwell Ford, one very happy customer. Denise W Grimsby 08 July 2021 Good service John B Banbury 07 July 2021 Very smooth and comfortable. Very quick, saw & test drive the my now new Mini on the Sunday and picked it up on the Wednesday. Very friendly salesman & all paperwork on this fantastic app making the purchase quick and easy. Would recommend them to my friends and family. Daniel B Oxford Used Car & Van Centre 07 July 2021 Great customer service. Deniz who works at Hartwell Hemel has the best customer attitude I have ever seen. Delivered amazing service and he helped me get my next car which I'm absolutely in love with. Can't thank him enough! If you're planning to buy a new car, Deniz is your man to go to. Shannon P Hemel Hempstead 06 July 2021 I don't normally write reviews. However, absolutely amazing service provided and Teresa Doyle in the service department is a total credit to the Grimsby branch. Absolutely nothing was too much trouble for her to sort my servicing, MOT, associated repairs and provision of a courtesy car. Absolutely 5 star service by far with great email communications too. I highly recommend this branch for all of your servicing needs. I've been using them for well over 15 years, purchased my new cars from them and wouldn't take my cars anywhere else. Well done Teresa! Another happy customer retained. Darren S Grimsby 01 July 2021 A massive thank you to Nathan Steaman from Hartwell Transit Centre in Abingdon for helping find my perfect Transit Custom MSRT. I had been to other Ford dealerships in the South but Nathan was really helpful from start to finish. Excellent customer care & I would highly recommend Hartwell Abingdon Transit Centre to anyone. James H Abingdon Transit Centre 01 July 2021 Extremely happy with the service supplied by Hartwell, dealt with the salesman Connor who is extremely helpful and in a very difficult situation for myself made life was made very very easy and would definitely recommend. Dan K Grimsby 01 July 2021 Quick and efficient M.O.T. Shannon Helpful and nice. George G Scunthorpe 05 August 2020 Was very happy with the recent service. Pick up and drop off was easy with the social distancing measures put in place. Both a phone call and a text let me know when the car could be collected. The video of some key highlights of the service which were sent on email was a bonus. Informative staff. Paul M Hemel Hempstead 05 August 2020 Shaz was informative and reliable. My car is great and I would recommend Hartwell Watford. Serina C Watford 31 July 2020 Went to Hartwell’s to look for a new car, everyone was really helpful and welcoming especially Lewis who was extremely useful and helped me find the perfect car. Showroom was well looked after, definitely would recommend Tara M Hartwell Used Car and Van Centre 31 July 2020 Open for business. Plenty of hand sanitizer .Face masks must be worn. They provide. Normal welcoming staff. Social distancing marks on the floor. First time back since lockdown in March..👍 Stephen C Hereford 29 July 2020 Great service Kenneth B Abingdon 29 July 2020 Recently had my car MOT'd at Hartwell and the service was excellent especially with the covid-19 restrictions. Staff are always super friendly and very professional. Thank you. Holly L Dunstable 22 July 2020 Bought a van from Sam who was very friendly and helpful. Picked it up two days later and Sam went through all the details with me. Very good service, would definitely recommend. Nadine C Kidlington FordStore 22 July 2020 Great experience buying from Hartwell. I felt I got a good deal on my car and Umar my sales representative was very helpful and professional throughout, would recommend to others. Claire D Grimsby 17 June 2020 Useful Links We think you might like: Service your Vehicle Service and MOT at Hartwell Book a Service New Vehicles View our new vehicles at Hartwell View Vehicles Value your Vehicle Part exchange your vehicle at Hartwell Get Valuation Popular Links New Vehicles Book a Service Used Vehicles Motability Careers Testimonials Our Locations Abingdon Banbury Dunstable Grimsby Hemel Hempstead Hereford Kidlington Reading Scunthorpe Watford Oxford Get in touch with us Contact Us Live Chat Modern Slavery Act Statement Terms & Conditions Site Map Recruitment Privacy Policy Data Preferences Tax Strategy Pension Plan Statement of Investment Principles Engagement Policy Implementation Statement Code of Ethics Hartwell Automotive Group Ltd is an Appointed Representative of Hartwell Finance Limited, a vehicle finance broker which is authorised and regulated by the Financial Conduct Authority. 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