Group sites Contact us Search Homepage Menu About us Customer focus Customer focus Identifying all customer groups, engaging with them and monitoring satisfaction levels. High quality services... Image (c) Alex Grace Customer focus Our claim is to put the passenger at the heart of everything we do and we invest considerable effort in identifying and measuring the social impact of our services. However this is not the limit of our customer focus, community and public transport services operate in a context of multiple stakeholders. For some passenger groups the role of parents or carers is of critical importance. Institutional stakeholders such as special schools, day centres or other community facilities also have a clear interest in ensuring that transport services are delivered in ways that support and facilitate their work. HCT Group is also seeking ways to contact and engage potential customers, isolated individuals who do not get out and may be lonely and unsupported. Also of crucial importance are the requirements of the client authority which commissioned the service and is meeting the cost. We are committed to providing data and information which reports on and explains both the operation performance and the social impact of services. Partnership We share the values of our commissioners How we work... The social enterprise edge Working with us brings real additional benefits How we work... About us More about HCT Group Find out more... HCT Group at a glance Explore where we work and what we do with our interactive map Find out more What we do Transforming transport and training Find out more... Innovation and change new thinking, changes to policy and trying out new ideas Find out more... More information Commissioning HCT Group » Corporate and financial » » HCT Group people » The HCT Group story » For the media » Quick links Report a technical issue Site map Legal links Accessibility Conditions of Carriage Privacy Terms and conditions Cookies Contact us HCT Group CAN Mezzanine 7-14 Great Dover Street London SE1 4YR Tel:020 7275 2400 Email info@hctgroup.org © HCT Group 2018. Company number 01747483.Registered charity number 1091318. VAT no. 805311274. We use cookies to help us improve your website experience. Read More X Close