Sitemap Translate Accessibility tools Site map IMPACT Home COVID-19 updates News Contact us Work for us Welcome to the Trust Residents Area Rent Buy Home Sitemap Home COVID-19 updates A message from Matthew, our Chief Executive Effects on our services during COVID-19 outbreak Gas servicing during COVID-19 outbreak Your rent and finances during COVID-19 outbreak Independent Living Schemes during COVID-19 Local information and support during COVID-19 outbreak National guidance and support during COVID-19 outbreak Resources for children during COVID-19 outbreak Coronavirus Health and Safety Risk Assessment - Sept 2020 News Residents News Contact us Complaints, compliments & compensation Complaints and Compliments Policy Complaints procedure Complaints Form Designated Person - Guidance Unreasonable or persistent complainants - Guidance Compensation policy Compensation procedure Appendix 1 - Right to Repair Appendix 2 - Compensation for Improvements Access and Customer Care policy Text messaging service Press and Media Work for us Current vacancies Job applicants and employees privacy notice My Employment and Development My Health & Wellbeing Opportunities for suppliers Supplier code of conduct Welcome to the Trust About Us Our 5 year corporate strategy Our 5 key objectives Environment Organisation Customer Growth Community Equality and Diversity policy Our vision, values & strategic objectives Our performance Corporate Publications Accessibility Statement Confidential reporting (whistleblowing) policy Modern Slavery Modern Slavery Statement 2021 Modern Slavery Statement 2020 Modern Slavery Statement 2019 Modern Slavery Statement 2018 Modern Slavery Statement 2017 Gender Pay Gap report 2020 Gender Pay Gap report 2019 Gender Pay Gap report 2018 Gender Pay Gap report 2017 Tenant Standards reports Development Expenditure Report and Financial Statements Value for Money reports Corporate Social Responsibility Thriving Communities Fund Grants guidance Grants criteria Springboard grant application form Community Micro grant application form Community Project grant application form Thriving Communities Fund applicants privacy notice Meet our Board Stephen Stringer – Chair Steven Lambert - Vice Chair Jules Blundell-Thompson - Resident Stephen Bright - Independent Olivia Clymer - Independent David Keeling - Independent Angela Macpherson - Councillor Barbara Richardson - Independent Kelly Webster - Resident Nicola Gilham - Independent Susan Ralphs - Independent Meet our Executive Management Team Matthew Applegate - Chief Executive Dean Gill - Executive Director of Operations Izabela Falinska - Executive Director of Finance and Resource Julie Porter - Executive Director of Development Claire Taylor - Company Secretary New Developments Anstey Court, Waddesdon Aston Clinton Road, Weston Turville Kingsbrook Village 3, Bierton Seaton Drive/Grenville Road, Aylesbury The Hawthorns, Stoke Mandeville Risborough Road, Stoke Mandeville Lower Road, Stoke Mandeville Buckingham Road, Edgcott Tingewick Road, Buckingham Aston Reach, Weston Turville Eskdale Road, Stoke Mandeville Residents Area Customer Service Commitments Safeguarding Safeguarding Children and Young People policy Safeguarding Adults Policy Anti-social behaviour Domestic Abuse policy Anti-social behaviour policy Hate Crime and Harassment policy Health and Safety Registering you appliance Fire Condensation and mould Cold weather Water hygeine Health and Safety Policy Appendix - Health and Safety Obligations Welfare help & advice Discount digital devices Community Hub Tenancy Sustainment Policy Hoarding Support Group Aylesbury Support for Families of Addicts Insuring your home contents Make the most of your money Claiming benefits Universal Credit The Benefit Cap Resident Opportunities Careers coaches for residents Friday Night Project Register or Login to IMPACT IMPACT privacy notice Staying independent Pendant alarms Home adaptations Estate Services Estate Management Policy Service Charge Policy Gardening Service Nurture Your Neighbourhood Improvement Scheme NYN process, criteria & examples NYN questions answered NYN application form Building Cleaning Caretaking Services Caretaking FAQs Grounds Maintenance Resident Forum minutes Resident Forum minutes - October 2021 Resident Forum minutes - September 2021 Resident Forum minutes - July 2021 Resident Forum minutes - June 2021 Resident Forum minutes - May 2021 Resident Forum minutes - April 2021 Resident Forum minutes - March 2021 Resident Forum minutes - February 2021 Resident Forum minutes- January 2021 Resident Forum minutes - November 2020 Resident Forum minutes - October 2020 Resident Forum minutes - September 2020 Resident Forum minutes - February 2020 Resident Forum minutes - January 2020 Tenants privacy notice Rent My HomeHub My HomeHub PD21 Ts&Cs My Neighbourhood Manager Who is my Neighbourhood Manager? What are Estate Walkabouts? Pet policy Lettings and Tenancies Choice Based Lettings What is Choice Based Lettings? Furnished Tenancies Mutual Exchange Paying my rent Switch and stick to win £250 Ways to pay What happens if I can't pay? Who is my Rent Advisor? Moving in & out Moving in standard Moving out standard The repairs process Light bulbs Responsive Repairs and Voids Maintenance Policy Appendix A - Typical emergency repairs Appendix B - Typical essential repairs Appendix C - Typical routine repairs Report a repair Rechargeable repairs Recharge policy Recharge policy - Appendix A Gas servicing & Electrical testing Planned works Independent Living - homes for the over 60s Who is my Scheme Coordinator? 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