Home | About Us | Network | Members | Compliance | Population Health Your Responsibilities The following represents some of the responsibilities a member has: Be familiar with the benefits and exclusions of the member's health plan coverage. Provide the member's health care provider with complete and accurate information, which is necessary for the care of the member (to the extent possible). Be on time for all appointments and notify the provider's office as far in advance as possible for appointment cancellation and rescheduling. Report changes in the member's condition according to provider instructions. Inform providers of the member's inability to understand information given to him/her. Treat the health care providers and staff with respect and dignity. Contact the member's primary care physician (or covering physician) for any care, which is needed after that physician's normal office hours. Obtain an authorized referral from the member's primary care physician for a visit to a specialist and/or to receive any specialty care. Follow the treatment plan, which has been developed and agreed upon by the health care provider and member, and understand the health problems and participate in developing mutually agreed upon treatment goals to the degree possible. Be familiar and comply HPN’s health care service delivery system regarding questions and assistance. Respect the rights, property, and environment of all physicians and HPN staff as well as other members. Pay required co-payment or co-insurance amounts. BFMC CCPN DOHC HDMG HVVMG LMG RMG SMG ADOC Contact Us Glossary Sitemap Privacy Careers © Heritage Provider Network, Inc.