Corporate Responsibility News Office Locator Careers Contact Us Client Portal Subscribe Industries Services Insights Events People Elevating The Fan (Customer) Experience Subscribe Tama Huang Chief Innovation Officer Contact Tama View full biography Attracting and retaining customers is as critical to MLB® clubs as it is to other businesses. Regardless of industry, consumers become loyal fans when a company can deliver an outstanding customer experience. This content series explores techniques that MLB® is using to deepen its relationship with fans. CohnReznick also shares ideas on integrating technology and a “customer first” mindset to provide richer, more interactive experiences that drive growth. Creating value through a FAWTSY culture Video Business of Baseball: Elevating the Fan Experience Going to the game used to be heading to your seats with a hot dog and a beer, but today’s modern stadiums have become the complete experience, dedicated to creating the best value for fans of the team. Play Video Play video The human side of digital innovation Content Hub Creating value by building trust Explore resources and insights on how to help build a more resilient, thoughtful, and trustworthy real estate industry in the new post-COVID-19 world. Learn more Video Technology and the customer experience Danny Meyer outlines his philosophy of “enlightened hospitality” and how USHG is using innovative technologies to build a loyal customer base. Play Video Play video All-stars wanted Solution Career Opportunities Wherever you are in your career, you want to continue moving forward, developing your skills, taking on new challenges — all while keeping your life in perspective. At CohnReznick, hiring the right experienced professionals is key to our mission — enabling forward thinking companies to grow and achieve their vision. Consider the possibilities of your CohnReznick career. Join our team Business of Baseball Past Season Line-up Series Mayor of the City Series Community Outreach Series Business of Food Content Hub CohnReznick & Major League Baseball… Series Managing for Success Series Community Development Related Services Real Estate Advisory Opportunity Zones Construction Tax Credits Hospitality Major League Baseball trademarks and copyrights are used with permission of MLB Advanced Media, L.P. All rights reserved. Visit MLB.com. 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