You are here: Home/Terms and Conditions Products Services Support Experience News About SAI Contact SAI Search Power Control and Distribution Solutions: Switchgear, Gen-Set Controls & Custom Panels Terms and Conditions The terms defined here are applicable to only orders / sales placed through the SAI Power Systems website. Prices Prices quoted on the website are initially quoted net. During check out, applicable taxes, fees and shipping costs are added to the final purchase price. The final cost is displayed on an order summary page prior to submitting the order. SAI reserves the right to change prices without prior warning. Payment Acceptable payment methods include Check, PayPal or Credit Card including Visa, MasterCard and American Express. For online purchases, payment is due in full and the funds must clear before order fulfillment begins. Order Verification SAI checks every order placed online for it's technical accuracy. SAI may contact a customer to confirm the order items and verify intended target application and environment. Any concern, adjustment or error will be communicated in writing to the customer prior to order progression. Shipping Shipping costs are estimated during checkout. Shipping destinations via online orders are limited to the United States of America. Estimated shipping costs include insurance for the order value and automatically includes delivery signature. All shipping costs to be prepaid by the customer before an order will ship. Dimensions & weights Weights are in pounds and ounces and dimensions are in feet and inches unless otherwise stated. Elevation drawings or exact measurements for product integration and fitting are provided upon request. Responsibility & Transfer of Title Orders are EX-Works SAI, Tomball TX. As soon as the order is accepted by the courier the responsibility and title is transferred to the customer. Delays SAI shall not be liable for any loss or damages due to delay in delivery. Delays may include acts of God, acts of the buyer, acts of civil or military authority, fire, strike, floods, epidemics, quarantine restrictions, wars, riots, delays in transportation, transportation embargoes. Regardless of the reason for delay, SAI will not be liable for any incidental or consequential damages resulting. Damaged goods Claims for lost, missing or damaged parts must be made to the carrier within 3 business days. Order Cancellations Online orders may be canceled without incurring cancellation charges if written notice is given (orders@saipower.com) before the order is status changes to ‘order processing’. Once the order status has changed to ‘order processing’, the order is subject to a cancellation fee. The cancellation fee covers any freight costs, item restocking costs and expenses incurred such as labor resources. Order Returns Order returns must be approved by SAI. Customers must contact SAI within 5 days of receipt of goods to request a return to manufacturer agreement number (RMA). Authorized returns must be shipped back to SAI at customer's expense including insurance to cover the full retail value of the order plus delivery signature. Returns without a clearly displayed RMA will be refused. Returns must be received in condition suitable for resale. After inspection and approval of the return, credit for the order will be returned to the method of payment. Returns maybe subject to a 25% restocking and handling fee. Limitation of damages In no event, whether on contract, warranty, tort (including negligence) or otherwise, shall SAI or its suppliers be liable for special, incidental, exemplary or consequential damages including, but not limited to, loss of profits or revenue, loss of use of the covered equipment or any associated equipment, damage to associated equipment tools or work in process, cost of capital, cost of purchased power, cost of substitute equipment facilities or services, downtime costs, or claims of customers or purchaser for such damages. Governing law The sale and purchase of equipment, including terms and conditions thereof, shall be governed by the Uniform Commercial Code of the State of Texas. Distribution Partners Prev Oil & Gas Emergency Power Retrofitting Renewables Utility SITE MENU Products Services Support Experience News About SAI Contact SAI SOLUTIONS Control Equipment Low Voltage Switchgear Medium Voltage Switchgear Power Control Buildings PRODUCTS ComAp - Heart of Smart Control Variable Frequency Drives COMPANY About Contact Us Terms and Conditions Trade Account WEBSITE Search Site Sitemap Terms of Use EXTERNAL LINKS SAI Drive Solutions eBay Store © 2021 SAI Power Systems - All Rights Reserved.