text.skipToContent text.skipToNavigation COOKIES & PRIVACY POLICY Cookie Policy This site (the “Site”) uses cookies, text strings stored on the hard disk of the device used by the user to access the Internet (smartphone, tablet, etc.) and then to be retransmitted on subsequent user accesses to the Internet. Cookies allow you to collect information on the navigation made by the user on the Site, for example to remember your preferences and propose them to the next visit to facilitate the use of the Site. Cookies can be installed from the Site you are visiting (first-party cookies) or they can be installed from other websites (third-party cookies). Cookies can be stored permanently on the visitor's device and have a variable duration (persistent cookies), or they can disappear when the browser is closed or have a limited duration (session cookies). This Site uses first-party cookies, third-party cookies and other similar technologies, as better described below. Navigation and functionality cookies The Site uses first-party, session and persistent cookies to allow safe and efficient navigation and use of the Site as well as to improve the services rendered by the Site. These are cookies that allow recognition of the selected language and the country from which you connect to the Site. These technical cookies, recognizing the visitor to a new access to the Site, prevent them from having to enter their data every time (for example in case to login to the Site, or if you have selected items for purchase in the cart but do not complete the purchase, you can resume and complete the purchase on the next visit). Functionality cookies improve the browsing experience. Social cookies These cookies are necessary to allow your social account to interact with our Site. They are used, for example, to let you express your appreciation and to share it with your social friends. Social network cookies are not necessary for navigation. How to select / deselect or disable, remove or block cookies This Site allows you to select / deselect individual cookies, in the manner described below, but we warn you that, in the event of deactivation, full usability of the same may not be guaranteed. To disable, remove or block cookies, you can use the browser settings, according to the following instructions: Google Chrome: 1.Open Google Chrome; 2.Click on the "Tools" icon; 3. Select "Settings" and then "Advanced settings"; 4. Select "Content settings" under "Privacy"; 5. In the "Cookies" tab you can deselect cookies and save your preferences. Internet Explorer: 1.Open Internet Explorer; 2.Click on the "Tools" button and then on "Internet Options"; 3.Select the "Privacy" tab and move the slider to the level of privacy you want to set (upwards to block all cookies or downwards to allow them all); 4. Then click on "Ok". Firefox: 1.Open Firefox; 2. Press the "Alt" button on the keyboard; 3.In the toolbar located at the top of the browser, select "Tools" and then "Options"; 4.Select the "Privacy" tab; 5.Go to "History Settings" and then to "Use custom settings"; 6. Deselect "Accept cookies from sites" and save your preferences. Safari: 1.Open Safari; 2.Choose "Preferences" in the toolbar, then select the "Security" panel in the following dialog; 3. In the "Accept cookies" section it is possible to specify if and when Safari must save cookies from websites. For more information click on the Help button (marked with a question mark); 4. For more information on the cookies that are stored on your computer, click on "Show cookies". Privacy Policy INFORMATION ON THE PROCESSING OF PERSONAL DATA This information is provided pursuant to art. 13 of EU Regulation 679/2016 - General Regulation on the Protection of personal data (GDPR) and illustrates the methods for managing the data of the interested parties, who interact with the web services of the Data Controller, its affiliates and/or subsidiaries accessible via the internet from this Site, and which may subsequently request the supply of products and services to the Data Controller. The information is provided only for this Site and not for other websites that may be consulted by the user through links; please review the privacy policies on those websites to learn about their privacy practices. We provide hyperlinks to third party websites only for the convenience of our users and is not a recommendation that users access such third party websites. We do not guarantee the services or goods provided and sold by such third party websites to Internet users. The data controller is Thélios SpA (the “Data Controller”) TYPES OF DATA PROCESSED Navigation data During their normal operation, the IT systems and software procedures used to operate this Site acquire some personal data (so-called log files) whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, allow the identification of users. This category of data includes the IP addresses of the computers used by users who connect to the Site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning. The data could be used to ascertain responsibility in case of computer crimes perpetrated on or against the Site and may be presented to the competent judicial authority, if this explicitly requests it. Data voluntarily provided by the user When a user sends a message or request to the addresses indicated on this Site or completes a contact form, we will collect a user’s address, as well as any other personal data entered in the body of the message. When placing an order, we collect the client ID and any additional information that may be provided by the user in connection with such order. Information collected from the user will be progressively reported or displayed on the pages of the site set up for particular services on request. After the first contact we may request further personal data from the interested party; we will limit such request to the data necessary to respond to user requests, provide the services offered on the Site, and for the establishment and execution of contractual agreements and related obligations. Minors This Site and the owner's services are not intended for minors under the age of 18 and the owner does not intentionally collect personal information relating to minors. In the event that information on minors was unintentionally collected, the Data Controller will promptly delete it. Purpose of the treatment: The Data Controller will process personal, identifying and non-sensitive data (for example, but not limited to, name, surname, company name, address, telephone, e-mail - hereinafter, "personal data" or even "data" ) provided by you in the manner described above and acquired subsequently, without the need for your express consent (art. 6 letter b) and c) of the GDPR). The data will be processed for the following purposes: For the management of communications with the interested party, and any requests, and if necessary to communicate the data of the interested party to third parties for the sole purpose of responding to your request; If the interested party is a customer or potential customer: for the pre-contractual and contractual management, for the planning and execution of the activities, and the supply of the required products and services; If the interested party is a supplier or potential supplier: for the management of offers and orders, and the supply of the requested products and services; To fulfill the obligations established by law, by a regulation, by community legislation or by an order of the competent privacy authority; To prevent or discover fraudulent activities or abuses harmful to the Site; To exercise the rights of the Site owner, for example the exercise of a right in court. For sending communications. Personal data will be processed only with specific and distinct consent (art.7 GDPR), to send you via e-mail, mail and/or telephone, information on products and services offered by the Data Controller, its affiliates and/or subsidiaries and inquire about the degree of satisfaction on the quality of the same. If you are already our customer, we can send you communications relating to the Site owner's services and products similar to those you have already used, except if you opt-out from such communications. Methods of treatment: Personal data will be processed according to rules of lawfulness, correctness, relevance and not excess, with the use of paper and electronic tools, guaranteeing the confidentiality and integrity of the data. The data may be known by the persons authorized to the treatment and by the processors appropriately identified by the Data Controller, who carry out activities necessary for the provision of the requested services and complementary services (as required by current administrative, legal and tax legislation) . Legal basis of the treatment: The legal basis of the treatment is based on your request for information, and/or the supply of products and services by the Data Controller, or in complying with a legal obligation or in protecting our legitimate interest. Any recipients / categories of recipients of personal data: Without the need for express consent (art.6 lett. B) and c) of the GDPR), your data may be communicated following inspections or checks (if requested), to any competent inspection bodies responsible for checks and controls relating to the regularity of legal obligations. Your data may also be communicated to companies / professional firms that provide assistance, advice or collaboration to the Data Controller, in accounting, administrative, tax, legal, tax and financial matters, to public administrations for the performance of institutional functions within the limits established by law or regulations and to third party service providers to whom communication is necessary for the fulfillment of the services offered on the Site. [We may disclose your data if we are required to do so by law or legal process (such as a court order) or in response to a request by law enforcement authorities. We may also disclose your data in the event there is a change in our corporate structure, including but not limited to a merger, consolidation, sale, liquidation, transfer of all or a portion of our business or assets.] Obligation to provide data: Other than as described above for navigation data, provision of data is optional. Certain data may be required in order for us to be able to respond to your requests. Any refusal to communicate data, or incorrect / incomplete communication of one of the mandatory information, may cause the inability of the Data Controller to guarantee the adequacy of the data processing in order to provide the requested service. The provision of personal data for marketing purposes is optional. Transfer of data to third countries: The processing of data will be carried in the European Union and in the United States. The management and storage of personal data will take place in Europe, on servers located in Italy of the Data Controller and / or of Group companies and / or third-party companies identified as Data Processors. Personal data may be transferred outside the European Economic Area only to subjects bound by standard European contractual clauses admitted pursuant to art. 26 (2) of Directive 95/46 / EC, or in the event that the territory in which the treatment is carried out has an adequacy assessment pursuant to art. 25 (6) of Directive 95/46 / EC (including the US / EU Privacy Shield), or if the transfer of data takes place in the presence of the conditions set out in art. 46 of the GDPR. Retention period of personal data: Personal data will be processed for the time necessary to fulfill contractual obligations and other obligations provided for by the rules applicable to the activity of the Data Controller, and, unless the user requests that we erase his/her data, will be kept: for the time necessary to fulfill what is reported in this policy and in any case for a period not exceeding 10 years from the completion of the required activities, as required by regulatory requirements. in the case of data provided for marketing purposes, until an user exercises his/her right to opt-out of marketing communications. Rights of the interested party: pursuant to articles 15-22 of the GDPR, the interested party has the right: access, rectification, cancellation, limitation and opposition to data processing; to obtain data from the Data Controller without hindrance in a structured format commonly used and readable by an automatic device to transmit them to another data controller; to withdraw consent to the processing, without prejudice to the lawfulness of the treatment based on the consent acquired before the revocation of such consent; to lodge a complaint with the Guarantor for the protection of personal data. The interested party can at any time exercise their rights by sending: a registered letter with return receipt to Thélios SpA, with headquarters in Zona Industriale Villanova, 16 32013 Longarone (BL) an e-mail to the address: info@thelios.com. Changes to this policy: We may make changes to this policy from time to time, without notice, in our discretion. We will post any changes on the Site, and such changes will become effective when they are posted. Please access this section regularly to verify if any changes were made to our privacy policy. This Policy is effective as of: 3.24.2020 We use cookies to ensure that we give you the best experience on our website. If you continue, you agree with our policy statement. text.cookie.cookieLink Contacts Support FAQ - Frequently Asked Questions Visit our Support area Email Support: customerservice.usa@thelios.com Administration: Credit.us@thelios.com Phone 866-247-4302 Mon- Fri 9:00 AM ET - 6:00 PM ET Copyright © 2019 | Thélios S.p.A. | VAT number 09858510960 - All Rights Reserved ABOUT US | Terms & Conditions | Cookie & Privacy Policy