Housing Association Home Find a Home Your Home About Employment Contact Customer Feedback Resident's Voice Report Home About us Customer Feedback Your feedback is extremely important to us We aim to provide excellent services to our customers, and are keen to gain feedback, to find out how we are doing. We use feedback from customers to do more of the things they say we are doing well, and to learn from, and make improvements to our services, where we have fallen short of expectations. We have a set of Customer Service Standards in place. These standards set out the services you can expect from us and our commitments to customers. If you would like to provide us with general feedback or suggestions, please contact us using the form below. Resident Involvement Compliments Complaints The Housing Ombudsman’s Complaint Handling Code Get in touch If you would like to take part in any of these resident involvement opportunities, or would like to find out more, please contact us. Email: feedback@castlesandcoasts.co.uk In writing: Customer Experience Team Castles & Coasts Housing Association 3 Castle Street Carlisle Cumbria CA3 8SY Telephone: 0800 085 1171 Online: by using the form below Name * Telephone * Email Address * Tenancy Reference Message * Customer Feedback Resident Involvement Compliments Complaints The Housing Ombudsman’s Complaint Handling Code Get in touch Feedback form For any enquiries or questions please Contact Us Accessibility Terms & Conditions Equality & Diversity Privacy Policy Copyright © Castles & Coasts Housing Association 2021 Registered Office: 3 Paternoster Row,Carlisle,Cumbria,CA3 8TT

Housing Association Home Find a Home Your Home About Employment Contact Our Team Home About us Our Team Our Board Simon Roberson Chair of Board Discover More Ian Hudson Chair of Audit & Risk Committee Discover More Adrienne Reid Chair of Staffing & Governance Committee Discover More Malcolm Rogers Chair of Finance & Investment Committee Discover More Helen Forsyth Discover More Amber Hill Discover More Erica Morriss Discover More Jane Vickers Discover More David Williams Discover More Our Executive Leadership Team Stephanie Murphy Chief Executive Discover More Rob Brittain Property Services Director Discover More Gill Boyd Finance Director Discover More Dawn Clark Housing Services Director Discover More Our Service Teams Customer Services The Customer Services Team is responsible for responding to incoming enquiries at first point of contact by telephone, text, email/website enquiry or at one of our office receptions. The Customer Services Team also provides an internal administration service to staff throughout CCHA. Lettings & Neighbourhoods Independent Living Leasehold Customer Experience Development Asset Management Responsive Repairs and Void Works Compliance Castles & Coasts Services (CCS) Information Technology (IT) Finance Income Human Resources (HR) For any enquiries or questions please Contact Us Accessibility Terms & Conditions Equality & Diversity Privacy Policy Copyright © Castles & Coasts Housing Association 2021 Registered Office: 3 Paternoster Row,Carlisle,Cumbria,CA3 8TT