Coronavirus (COVID-19) Information LOGIN Contact Us get in touch 1.855.533.3444 We're here to support you any way we can. General Correspondence: Eastern Alliance Insurance Group P.O. Box 83777 Lancaster, PA 17608-3777 fax: 1.717.399.3781 Claims and Medical Bills: Need to report a claim? You can report online or call 1.800.336.3658 Option #1 Are you an injured worker or medical provider, or have questions about Medical Bills or other claim topics? Call our Claim Support Center at 1.800.336.3658 Option #2 Submit medical bills to: Eastern Alliance Insurance Group P.O. Box 83100 Lancaster, PA 17608 Policy Billing, Premium Payment, and Audit: Policy-Related Billing and Payment questions: 1.855.533.3444 Option #4 Questions on a policy's Premium Audit: 1.855.533.3444 Option #6, AuditSupport@eains.com parallel pay support: 1.855.533.3444 Option #7 Make a payment online, enroll in Paperless Billing, or check your account through the Payment Support Center Mail premium payments to our lockbox: Eastern Alliance Insurance Group P.O. Box 788961 Philadelphia, PA 19178-8961 Website Support: Questions about easternalliance.com, managing users, eaport, or the dashboard? 1.855.533.3444 Option #5, MISBAWebsupport@eains.com locate Eastern offices East Region: Lancaster, PA Regional Office: 25 Race Avenue, Lancaster, PA 17603 Wexford, PA Satellite Office: 2000 Corporate Drive, Suite 365, Wexford, PA 15090 Marlton, NJ Satellite Office: 1 Holtec Drive, Marlton, NJ 08053 Auburn, ME Regional Office: 86 Main Street, Suite 304, Auburn, ME 04210 Midwest Region: Carmel, IN Regional Office: 12911 North Meridian Street, Suite 100, Carmel, IN 46032 Grandville, MI Satellite Office: 3980 Chicago Drive SW, Suite 110, Grandville, MI 46418 Franklin, TN Satellite Office: 3000 Merdian Boulevard, Suite 400, Franklin TN 37067 South Region: Charlotte, NC Regional Office: Fairview Center One, 6302 FairviewRoad, Suite 200, Charlotte, NC 28210 Madison, MS Regional Office: 116 One Madison Plaza, Suite 1100, Madison, MS 39110 Richmond, VA Satellite Office: 7200 Glenn Forest Drive, Suite 310, Richmond, VA 23226 Regional & Satellite Office Map Report A Claim 24/7 1-800-336-3658 Contact Eastern 1-855-533-3444 IN TW SOLUTIONS Traditional Loss Sensitive Specialty Risk unite Inova N3L3 ecovery RESOURCES Workers' Comp 101 Prevent Fraud FAQ Resource Library Posting Notices News & Events Safety Tools Payment Solutions ProAssurance Family THE EASTERN WAY At A Glance How We Serve You Mission, Vision & Core Values Leadership Team Social Responsibility Diversity, Equity, and Inclusion eaport GET IN TOUCH Join Our Team Find An Agent Become An Agent Contact Us Careers Report a Claim Copyright 2021 Report an Ethics Concern Privacy Policy/Legal Statements Terms & Conditions HIPAA & Eastern NY Residents Sitemap