WHAT WE DO NEWS CLIENT PORTAL LOGIN CONTACT US Become A Mystery Shopper Brand Compliance Audits Comment Cards Competitor Benchmarking COVID-19 Compliance Employee Surveys Face to Face Interviews Feedback Kiosks Focus Groups Mystery Caller Mystery Customer Mystery Emails Online Review Collection Online Survey SMS Surveys Video Mystery Customer Voice Online Survey Voice Online Survey Our voice enabled online surveys provide an option for respondents to answer questions using their voices, rather than typing. The technology can be added into our existing Online Surveys to increase response and completion rates, gain insight-rich qualitative data at scale and better predict behavior. The audio files are immediately transcribed within the the survey and when paired with our AI and NLP services we’re also able to offer emotion detection and sentiment analysis, providing new levels of understanding only available via the combination of voice tech and AI. The technology is a powerful tool to increase respondent engagement, gather richer answers and gain more insight from shorter surveys. Audio is great for hard to reach audiences like young adults or teens. These people are almost exclusively only available for research on mobile devices and very comfortable using voice. Audio has been proven to be good for sensitive subject material where respondents have been traditionally shy of writing things down or communicating directly with an interviewer or moderator. Contact us and see how we can help your business CONTACT US Quick Links About Us Services Reporting Case Studies News Client Portal Login Contact Us Status Page Swagger Page Services Brand Compliance Audits Comment Cards Competitor Benchmarking COVID-19 Compliance Employee Surveys Face to Face Interviews Feedback Kiosks Focus Groups Mystery Caller Mystery Customer Mystery Emails Online Review Collection Online Survey SMS Surveys Video Mystery Customer Voice Online Survey Reporting Artificial Intelligence (AI) Bespoke Reporting Cloud Analytics Dashboards Insight Instant Alerts Join Mailing List Be the first to hear about news from Service Monitor © Service Monitor 2021. All rights reserved. Cookie Policy Privacy Policy Terms & Conditions Legal Documentation