WATCH OUR SHORT WEBINAR TO FIND OUT WHY MOBILE COMMUNICATIONS ARE SO MUCH BETTER THAN EMAIL Esendex logo The Future of Business Messaging 97% of your customers have a smartphone, giving you an unparalleled opportunity to engage with them on a device that almost never leaves their side. We’re here to help you tap into the true potential of mobile messaging. TAKE A FREE TRIAL TALK TO AN EXPERT Trusted by over 45,000 companies worldwide The right messaging solutions for your business FINANCE Payments & Collections Ethical debt collection has never been more important; to stay afloat, companies need to get paid, but many customers are vulnerable and need an individual approach. Our award winning Mobile Collections platform helps you strike the right balance. Learn More APIs Omnichannel Customer Service Customers want to communicate with brands on their preferred channels: WhatsApp, SMS, RCS. And brands want to be able to manage all of their customer interactions in one place. Our omnichannel chat platform can help. Learn More SURVEYS & FEEDBACK Customer Satisfaction Customer feedback is essential to ensuring that you retain customers and develop your products / services in a way that builds loyalty to your business. Mobile-first strategies solicit significantly more feedback – helping you make better decisions. Learn More NOTIFICATIONS Customer Notifications & Reminders You can reduce the cost of missed appointments, increase customer loyalty, and lower your service costs by implementing a mobile-first customer notification programme. Options range from simple but effective SMS to two-way rich communication. Learn More STAFF COMMUNICATION Internal Communications From taking the effort and expense out of staff rostering, to measuring employee engagement, a mobile-first approach to internal communication delivers greater response rates than email or phone calls. Learn More SOLUTIONS Software Partners / Integrations The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More Products for a range of use cases SEND & RECEIVE SMS SMS Esendex offers the most reliable and secure business SMS solutions available, delivered via our easy to use platform, email-to-SMS, or our feature-rich API. Learn More THE EVOLUTION OF SMS Rich Messaging Rich messaging is next-gen SMS. Platforms like RCS and WhatsApp create richer, more interactive conversations between a brand and its customers. Learn More INTERACTIVE VOICE SOLUTIONS Voice Connect with your customers using our intelligent Call Menu and Routing system, payment-enabled IVRs and outbound Voice solutions. Learn More ONLINE CUSTOMER JOURNEYS Mobile & Web Capture and engage customers & staff anytime, anywhere. Promote products, gather feedback, take payments and more, all via mobile. Learn More SMARTER TRIGGERED EMAILS Transactional Email Managed email service which works well as part of a multichannel communication strategy. Includes dynamic PDF attachments. Learn More COMMUNICATION STRATEGIES Managed Services We work across multiple channels and integrate with most software packages. We build solutions that meet all of your needs, quickly and affordably. Learn More Mobile Messaging in your Industry Financial Services Healthcare Retail Utilities DCAs Properties Recruitment Case studies UTILITIES Increasing final debt payment from 4% to 19% for utility provider npower npower’s criteria for friendly, fair and non-intrusive customer contact, coupled with Esendex’s experience in delivering mobile-first collection strategies, has delivered excellent results. Read Case Study FINANCE Promoting responsible lending for Crownsavers Credit Union Crownsavers wanted to reach customers at a time where people often over-spend – around Christmas – to encourage responsible borrowing. They utilised Esendex’s rich messaging platform to build trust and improve engagement. Read Case Study HEALTHCARE Collecting three times more patient data with Mobile Journeys Healthcare provider HealthHarmonie wanted a more effective way to gain customer feedback so that they could improve the service they provide to patients. A combination of SMS and a bespoke mobile journey delivered results. Read Case Study UTILITIES Increasing customer engagement from 2% to 40% for heating solutions provider Vaillant Vaillant wanted to reduce their reliance on costly and ineffective printed letters and phone calls, and increase their two-way interaction with customers. Here’s what rich messaging delivered. Read Case Study Why choose Esendex Join the trusted European leader in business communications. ISO 27001 registered firm Security is important to us and protecting our customers’ data is paramount. 5 star reviews We’re rated ‘Excellent’ for our service and support. Easy integration with your software With sample code, documentation and hints and tips, you can be sending via our API in no time. Easy to use web platform Send and receive SMS online and transform the way your business communicates. Real-time communication with our API We commit to 90% of your messages being processed within 5 seconds and 95% within 20 seconds. Multichannel capabilities Combine our Voice, SMS, Email, Mobile & Web products to build the perfect solution for your business. Detailed reporting capabilities Analyse the results you receive and discover how to get better responses and feedback. Unlimited technical support Customer support is available 24 hours a day, 7 days a week. Customer Reviews I’ve worked with Esendex in the last 3 companies I’ve been employed in. Each company had different requirements and set ups and Esendex were able to accommodate their needs in all three. Always get a prompt response from the team. Always willing to help. The platforms are very user friendly. DEBBIE Esendex are a brilliant company to work with. We have utilised their services for over 6 years. Within this time they have been more than helpful. They have recently developed a bespoke mobile journey for our contractors to use. Esendex and the team are an invaluable resource to our company. We would not have any hesitations recommending them. AINE Used Esendex now for about 6 years and they have always given my company excellent service, may it always continue. I have recommended to at least 10 companies and some have taken up and continue to use the service. WILLIAM Additional resources to explore The latest from our blog MARKETING Black Friday 2021: What can we learn from UK search trends? Black Friday week has officially started – with businesses and consumers alike, busy preparing for one of the most critical shopping day’s of the year. Black Friday and the festive… Read More HOW-TO GUIDES How SMS can streamline internal communications Research shows that in 2021, 92% of people in the UK own a smartphone, leaving a minute proportion of the population without one, a figure that is rapidly diminishing . … Read More ESENDEX NEWS Mobysoft and Esendex announce partnership Mobysoft and Esendex have announced a formal partnership that will enable social landlords to reach and support their tenants in the most efficient, effective, and timely manner. Mobysoft, whose rent… Read More Ready to start your messaging journey with us? 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