SkySparc SOLUTIONS OUR CLIENTS ABOUT US NEWS CAREERS RESOURCES LET’S TALK CONSULTING OUTSOURCED SUPPORT OMNIFI CENTRAL BANKS CORPORATE TREASURY LinkedIn Twitter Facebook Feed REASSURINGLY EXPERT SUPPORT SPECIFICALLY DESIGNED FOR WALLSTREET SUITE FIVE REASONS TO OUTSOURCE YOUR WALLSTREET SUITE SUPPORT TO SKYSPARC 1 SPECIALISTS ARE HARD TO RECRUIT AND RETAIN. Because we have a large team of highly trained and experienced financial and technical Wallstreet Suite experts we can quickly match skills and experience to your particular requirement, and your industry sector. 2 INTERNAL SUPPORT TEAMS ARE EXPENSIVE TO MAINTAIN AND LACK FLEXIBILITY. With SkySparc, you always get the support you need, without incurring the overheads of maintaining an in-house team, or waiting in line for centralized IT resources. We’ll flex and scale our response to meet your requirements, whether that’s for ongoing day-to-day support for your users, enhancements or managing releases. 3 EXPERIENCE OF POOR SERVICE LEVELS AND LOW RESPONSIVENESS. SkySparc only specializes in Wallstreet Suite and will always put you first - unlike some generalists or in-house IT teams who may work mainly with other systems. By outsourcing your support needs to us, you can rest assured your requests will be handled professionally and quickly, with the highest level of service and no fuss. 4 YOU NEED TO CONTINUOUSLY IMPROVE INTERNAL PROCESSES, SYSTEM PERFORMANCE AND DATA QUALITY. Once your immediate support and maintenance needs are met, we can maintain your system at peak performance so you get the most from your Wallstreet Suite implementation. We can also help you improve and automate everyday processes and quality-assure your data and operations. It’s all about a proactive and holistic approach, grounded in best practice. 5 WALLSTREET SUITE SUPPORT IS NOT YOUR CORE BUSINESS – BUT IT IS OURS. At SkySparc, we’ve made it our core business to support the needs of Wallstreet Suite users. Our clients are leading multinational corporations, asset managers, banks and central banks/government organizations, so we have deep understanding and experience of your sector and business requirements. We are 100 percent dedicated to Wallstreet Suite and have a long track record assuring our long term commitment. "PARTNERING WITH SKYSPARC FOR SUPPORT MEANS THAT MY TEAM CAN STOP WORRYING ABOUT SUPPORT ISSUES AND CONCENTRATE ON MANAGING TREASURY FOR OUR BUSINESS. I WISH I’D MADE THE DECISION TO OUTSOURCE SUPPORT TO SKYSPARC MUCH EARLIER." TREASURER, LEADING GLOBAL MOBILE COMMUNICATIONS COMPANY WHAT WE DELIVER RELEASE MANAGEMENT We advise you on your software version upgrades and patches. We will plan and coordinate projects for minimum disruption to your business as usual by thorough planning and tight coordination for acceptance. USER SUPPORT Responsive day-to-day support for end-users is the starting point. Because we have deep financial knowledge as well as Wallstreet Suite expertise, we’re able to meet your financial as well as your technical enquiries. DEPLOYMENT MANAGEMENT Deployment of conﬁguration changes are planned and scheduled into ﬁxed deployment releases. All enhancements and ﬁxes are analyzed in relation to each other to ensure system stability and smooth production deployment processes. OPERATIONAL ASSURANCE By proactively monitoring your Wallstreet Suite system we can identify and resolve any potential systems or configuration issues as they emerge. We can also monitor data quality and advise on improvements or data cleansing. ENHANCEMENTS Expert Center plan smaller projects with you to quickly deliver enhancements for your system and processes. All enhancements are developed, tested and deployed in production according to deﬁned processes. ENVIRONMENT MANAGEMENT We plan and manage all test environments to be used for its purpose. New conﬁguration is deployed to keep environments in sync and up to date. We ensure that your failover environment is well functioning in case of disaster recovery is needed. HOW WE DELIVER Our dedicated support model provides direct, immediate and comprehensive support wherever you need it, across your operations. It is built on three key principles: EXPERTISE AND EXPERIENCE We provide our support services from the highly-regarded SkySparc Expert Center, staffed by experienced and expert staff. Our Expert Center team members have financial as well as technical knowledge, and are up-to-date on all the latest Wallstreet Suite releases and technologies. The team provides deep experience of cross-segment and global Wallstreet Suite implementations and hands on experience of managing upgrades, releases, testing etc for our clients. In addition, our clients have access to our practice-wide resources, including senior management advice and R&D as required. EMBEDDED IN YOUR ORGANIZATION Our Expert Center delivers seamlessly as an integral part of your organization, the same way an internal support team would. We proactively drive projects forward and take full ownership of Wallstreet Suite related matters, from start to finish. We can work on-site or remotely, as needed. PERSONALIZED AND ATTENTIVE SERVICE We take pride in delivering a highly personalized and expert service. It starts when we assign a dedicated team to your account who understand your business and your processes. They’ll work closely and proactively with all parties involved until your issues or requests are resolved to your complete satisfaction. "IT WOULD BE DIFFICULT TO GET THIS BREADTH AND DEPTH OF EXPERTISE IN AN IN-HOUSE SUPPORT TEAM." SENIOR RISK ANALYST, NORDIC BANK COMPANY NEWS LinkedIn Twitter Facebook Feed SOLUTIONS CONSULTING OUTSOURCED SUPPORT OMNIFI CENTRAL BANKS CORPORATE TREASURY OUR CLIENTS CENTRAL BANKS ASSET MANAGERS BANKS CORPORATIONS SUCCESS STORIES ABOUT US GLOBAL REACH HOW WE WORK WITH OUR CLIENTS LEADERSHIP AWARDS & NOMINATIONS CREDIT RATINGS & DONATIONS NEWS NEWS AND UPDATES SKYSPARC IN THE NEWS CAREERS WHY SKYSPARC CURRENT VACANCIES LIFE AT SKYSPARC YOUNG PROFESSIONALS RESOURCES SUCCESS STORIES FACT SHEETS SOLUTION DEMOS PRESS RELEASES DESKTOP WALLPAPER CONTACT EUROPE +46 8 456 4000 EMAIL AMERICAS +1 646 502 5281 EMAIL EXPERT CENTER EUROPE +46 8 456 4010 AMERICAS +1 646 502 5279 EMAIL PRINT THIS PAGE SHARE THIS PRIVACY POLICY © SKYSPARC AB