Login To Pay Your Bill Home Account About My Co-op Services Outage Center News Contact NO CURRENT OUTAGES In the event of a major outage, bookmark this page for the latest updates. The outage map may operate on a slight delay, especially in the early stages of an outage. If you are experiencing an outage, please call (307) 245-3261. Get the latest outage updates on social media. Your browser does not support inline frames or is currently configured not to display inline frames. Steps to Follow During an Outage While High West Energy’s goal is to provide you with reliable, uninterrupted service every day of the year, sometimes Mother Nature or other factors work against us. When an outage occurs, it’s wise to be prepared and follow these steps: CONFIRM THE OUTAGE Check the lights in other rooms, since you may have only blown a fuse. If all your lights are off. CALL HIGH WEST ENERGY 888-834-1657 or 307-245-3261 We’ll need to know your name and service address. If possible, it would also be helpful to have your meter number, account number and a phone number where we can reach you. Please remember the phones may be busy if the outage is significant. Keep trying to call as often as necessary to speak to a representative or leave a message. We will send a line crew to find the problem and restore power as quickly as possible. PROTECT YOUR APPLIANCES After you’ve called us, turn off any appliances you were using when the power went off, especially the stove, iron or power tools. Then turn off all large appliances, including space heaters, air conditioners, and water pumps. This will prevent your electrical circuits from being overloaded when power is restored. Finally, disconnect all sensitive electronic equipment such as computers and televisions to avoid damage from a power surge. A detailed statement of High West Energy’s “liability for loss” is available. YOUR SAFETY IS MOST IMPORTANT If you use a standby generator, be sure it’s installed and wired properly. Never connect a generator directly to your main electrical panel. Without the correct safety mechanisms, power from the generator could flow onto the power line and injure you or a High West employee. Get Prepared Learn more about how to prepare for power outages by visiting ready.gov/power-outages which provides official information from the Department of Homeland Security. TAKE ME THERE Useful Links WYDOT ROAD CLOSURES NEBRASKA DEPARTMENT OF ROADS COLORADO DOT HIGH WEST ENERGY, INC. 6270 CR 212 PO Box 519 Pine Bluffs, WY 82082 (307) 245-3261 (307) 245-9292 - Fax Toll Free (888) 834-1657 Mon–Fri • 7:30 AM–5 PM CHEYENNE SERVICE CENTER 3302 I-80 Service Road Cheyenne, WY 82009 Mon–Fri • 8 AM–5 PM Contact Bill Pay Careers Our People Resources 2018 Annual Report 2017 Annual Report 2016 Annual Report Net Metering Agreement Member Handbook Rates Tariffs Bylaws