Visiting for the first time? Start here! Home Order Beer! Gifts Plan Your Visit Company Current Page: FAQ Frequently Asked Questions Location specific info: Charlton is fully open with draft and beer to go. Check out the Charlton Visitor’s Guide for more info. Sandwich is open for draft and beer to go. Reservations are required. See the Sandwich Visitor’s Guide for more info. Deerfield is open for beer to go. Have a look at the Deerfield Visitor’s Guide for more info. For up to date info, follow Tree House on Twitter. Still have questions? CHARLTON + Do you take cash? Yes. We can help you in house - just ask. + How do I select an ordering location? Select Pick Up or Shipping, choose from the available options, or just use these links: Order in Charlton Order in Deerfield Order in Sandwich Order in Woodstock Home Delivery: Coffee + Gifts Gift Cards + When is the best time to visit? Generally later in the day, or Monday-Wednesday. We have found that most guests try to pick up their order early in the day - if you plan to arrive 60 minutes or less before the end of the pickup window it is generally quiet, even on holidays and busy days. + Can I purchase a gift card at the brewery? Yes, and also here: Gift Cards + Why was my order refunded? Your order may be refunded if you: -Fail to show up on the day you placed it. -Order more than the stated limit of anything. + Where is your draft list? See HERE! Please use this link to consider your pour. In an effort to reduce paper usage over time we will stop printing physical draft lists. + I want to buy beer as a gift - how long will it last? We strongly recommend that you keep all of our beer cold at all times prior to consumption. It is packaged cold on industry-leading equipment, kept cold, and delivered to you cold. If maintained in this manner, our hoppy beer remains vibrant and fresh for 12 weeks or more - our classic styles and non-hoppy beers retain bright, youthful character for six months or more when refrigerated. So, if you intend to purchase beer as a gift (or, for yourself!) keep it cold and you will be in great shape! Like anything perishible, warm temperatures will accelerate these timelines. + Do I have to order beer on my phone? Why? Yes - or your desktop or laptop computer. The reason we do this is to make the whole experience more efficient for everyone. The process is simple and we encourage you to read our Quick Start Guide to make your visit seamless and enjoyable. + May I bring my dog? Yes! Leashed and well behaved, please. + How does draft work? It's easy - pre-purchase draft tickets here HERE and then head to the bar when you arrive. That's it. Tickets are only good on the day of purchase and are non-refundable. If you do not save time and pre-order, you can scan a QR code (use your camera app, hover over the code, open the link in your web browser) to visit a menu to order draft tickets. Once you have a receipt, head to the bar where we will serve you. No more drink ticket line. Tickets are valid for any size draft pour, which varies based on ABV, ingredients used, etc. For a draft list, see HERE! You may also access the in-house menu and the can menu from this link. + How soon do I have to pick up my can order? All orders must be picked up the same day the order is placed. Orders not picked up by the close of business may be refunded and restocked. Pick up is available Monday - Thursday 11 AM - 8 PM, Friday - Saturday from 11 AM - 9 PM, and Sunday 12 PM - 6 PM. + Is there a draft limit? Why? Does liquor count toward it? The draft limit is three pours per person Monday - Thursday and two pours per person Friday - Sunday. We instituted this limit mainly as a means for crowd control and adjust it up and down as necessary to limit lines on very busy days. Cocktails and iced liquor drinks do count toward the limit. + I placed an order - can someone pick it up for me? Yes - the individual picking up your order must have your name and order confirmation and abide by the process laid out on this site. The maximum number of orders one person can pick up in one day is four. + How long is the wait to pick-up cans? It fluctuates wildly day to day. Generally, the later you arrive, the shorter your wait. Thursday - Saturday you may encounter a line, but again, it varies by the day and by availability. Non-holiday weeks are generally a breeze. + Can I use the bathroom? Yes, of course! + Does my order have a time slot? In Charlton & Deerfield: No - orders will be filled as you arrive at the brewery on a first come, first serve basis. We strongly encourage you to select an approximate pickup time to assist us with pre-packing your order. In Sandwich: YES. You must arrive at your reserved tim slot to receive your order. Each time slot has limited availability each day. + When will you have beers X, Y, or Z? We have built our brewery on flexibility, and thus do not write nor plan the brew schedule much in advance. Beers are added to the website daily as they are packaged, so if you are interested in a particular beer it will be best to check back often! + I placed an order today, can I pick it up in a week? My cat is grumpy and I can’t leave the house. No - orders must be picked up the day that they are placed. Orders that are not picked up the day that they are placed may be refunded and restocked - we are unable to hold order overnight for you under any circumstances. + Can I use a gift card? Yes! Just add it as a payment method at checkout on the Tree House mobile ordering site. + Can I purchase merchandise? For sure! Come see us and check out our exclusive in-store merchandise, or order from our online store and have it shipped. We also have a limited selection of merch for purchase on our main location ordering pages - it will be ready to go with your beer when you arrive. + Why are there minimums? There is currently no minimum in Charlton. + Are there limits on how much beer I can purchase? While there is no limit unless otherwise specifically stated on each item, we do reserve the right to limit excessively large orders. SANDWICH + When is the best time to visit? Visiting to purchase beer to go is currently by reservation only. It is pretty steady throughout the week, but if you are looking to get your desired order time it's best to order midweek. + Why is there a purchase minimum? Given the limited volume of time slots currently available we have instituted a minimum that will change with the season and number of anticipated visitors. + Can I pick up a friend's order when I come to get mine? Proxies are OK, but the orer must be within the same time slot as your own. We cannot accomodate you picking up someone else's order who has a different time slot. The reason for htis is we prepare your order in advance and accomodating changes such as this would risk delays to our guests. + Can we buy beer and drink it on the beach? No, drinking is prohibited on First Beach. + I am stuck in traffic, can I pick my order up later? Like any reservation, we can only serve you during the alloted time selected on your order. + Do you have gluten-free beer? Not currently. + Can I add on to my order when I arrive at my pick up time? Not at this time for to go beer purchases. +Can I pick up my order 1. on foot 2. on bike 3. via boat/kayak Sure! + Can I use my gift card? Yes! Just add it as a payment method at checkout on the Tree House mobile ordering site. + I had a time slot but when I went to place my order I got booted back to the inventory page? Why can't I find the time slot I want? Our system deducts reservation time slots once the order has been completed, not once the time has been selected. If all time slots fill up before you are able to check out you may be asked to select another time. Time slots are limited each day and if you cannot find your desired time slot sadly it may be booked up. + Are there limits on how much beer I can purchase? While there is no limit unless otherwise specifically stated. We do reserve the right to limit excessive order amounts. DEERFIELD + Are you open for pours? Not currently. + When will you open for pours? As soon as humanly possible! Because it is a dynamic situation, we cannot give an exact date at this time. + Can I add to my order after I placed it? Given our current setup we can't accomodate this request at this time. Please check your order carefully before checking out. + Can I get out of my car and walk around? Not just yet - it's an active construction site and in the interest of safety we ask you to remain with the reach of your vehicle while visiting. + How is the wait in Deerfield? There is virtually never a wait. In fact, we recommend visiting it purely as a beer to go destination for now given it's efficiency and excellent selection. + Can I use my gift card? Yes! Just add it as a payment method at checkout on the Tree House mobile ordering site. + Are there limits on how much beer I can purchase? While there is no limit unless otherwise specifically stated. We do reserve the right to limit excessive order amounts. Still need help? Contact us - we are here to help and will respond as quickly as possible. We receive a heavy volume of email. Please know that in spite of 16/7 coverage for email inquiries, it can take us some time to respond. Thank you for your patience. info@treehousebrew.com Where can I find you on Social Media? We maintain several accounts across platforms - stay in the loop. These are the only Tree House sanctioned accounts. Though there are other accounts that syndicate our information, these are the accounts you can trust with information. Instagram: Tree House Brewing Company Tree House Coffee Company Tree House Farm & Fermentory Tree House Nate Twitter: Tree House Brewing Company Facebook Tree House Brewing Company Tree House Farm & Fermentory Take Me Home, Country Roads 129 Sturbridge Rd. Charlton , MA 01507 Made with <3