About us Why us? More Login Get Started Terms and Conditions Your We Answer Any Call Account We Answer Any Call is an online personal assistant/secretarial service and is designed to provide a personal and business tool for both individuals and businesses including professionals, students, small and medium-sized enterprises and large companies. The service is provided by Call Care Limited, 5 Signet Court, Swann Road, Cambridge, CB5 8LA (Company No: 03497122) “the Company”) and its suppliers (“we”/”our”/”us”). In order to be able to use any part of We Answer Any Call you are required to complete We Answer Any Call’s registration process to obtain a We Answer Any Call Account. You agree to keep your We Answer Any Call account password secret at all times and to inform us and change it if you believe that another person has become aware of it. You are solely responsible for all use or misuse of your username and password, and any losses or damages arising from such use or misuse. You confirm that all information supplied by you to us is current, complete and accurate in all respects and you agree to notify us immediately of any changes to this information. If you have (or we believe that you have) provided false information or have (or we believe that you have) failed to notify us of any changes then we shall have the right to terminate your We Answer Any Call Account (see Termination below). We shall comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy. Services We Answer Any Call offers registered users the following services: Call Answering As a registered member you will have your calls answered personally by We Answer Any Call 24 hours a day, 7 days a week, 365 days a year. Your telephone number is your bespoke communication line and your call answering details can be amended at any time. You can use your telephone number as a personal message taking service. You can also divert any land line or mobile number to your telephone number. The company shall make endeavours to answer all calls presented to us as quickly as practicably possible at that time. All telephone numbers provided are for the use of the registered member whilst the company is providing their service explicitly and at no time do these numbers become the property or under any ownership or part ownership whatsoever of the registered member. The registered member has no rights whatsoever over the number and therefore no rights to port These numbers are provided as part of the service and always remain the sole property and ownership and control of the Company. The company operates a message taking service and therefore all inbound calls shall be automatically terminated after 3 minutes as part of our fair usage policy. All calls transferred as part of the Virtual receptionist call transferring service shall also be subject to our fair usage policy and shall be automatically terminated after 10 minutes. Billing and Payment We Answer Any Call operate on a pre-paid bundle package only. You are responsible for ensuring that you have adequate credit on your account and understand that your account shall be suspended until a top up payment has been received. We Answer Any Call shall endeavour to inform you prior to this and balance requests can be sent via email to enquiries@WeAnswerAnyCall.com. The registered member, its company and the company directors are all jointly and severally liable for We Answer Any Call charges accrued and also any chargebacks from the registered credit/debit card. It is the registered members sole responsibility to ensure that the account is properly funded with enough credits for the company to answer the calls. If the account falls below £5 then the company can suspend the service till such time as more credits are purchased and applied to the account. No monies paid to the company for credit or set up fees or any fees whatsoever are refundable at any time hence the company operates a completely non refundable service. User content and restrictions You acknowledge that you are responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages and other materials (“User Content”) that you upload, post, email or otherwise transmit or receive via We Answer Any Call, or that we produce for you as part of the service. We shall have the right, in our sole discretion, to remove, block or refuse to produce any User Content that – is unlawful, abusive, defamatory, obscene or otherwise objectionable. In particular you agree not to upload, post, email or otherwise transmit via We Answer Any Call any material that: is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; or – infringes any patent, trademark, trade secret, copyright or other proprietary rights; or – contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy functionality of any computer software or hardware or telecommunications equipment. Please note that: currently the Call Answering Service can receive calls from within the UK and the majority of countries around the world. Any telephone number allocated by us to you will remain our property at all times and we may reallocate such number at our sole discretion. We reserve the right to temporarily or permanently discontinue or to restrict your access to parts or all of We Answer Any Call at any time without notice or liability. We Answer Any Call contains hyperlinks to web sites operated by other parties. Such hyperlinks are provided for your reference only. We make no representations or warranties about those sites or their content nor that the links work. We reserve the right to restrict the total storage space occupied by your User Content, the right to restrict the size of individual documents and images and the right to remove any emails (including attachments) which are more than 3 months old. You agree not to: – interfere with or disrupt the We Answer Any Call service in any way; – impersonate any person or entity, including, but not limited to, an We Answer Any Call official, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity; – send “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation; – forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Service; – other than in the ordinary course of use of We Answer Any Call, reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the We Answer Any Call service, use of the We Answer Any Call service, or access to the We Answer Any Call service; – use the We Answer Any Call service for any unlawful activity. Data Protection The Company and the Member (You) acknowledge that for the purposes of the Data Protection Act 1998 (“DPA“) (as may be amended, extended, re-enacted or superseded by General Data Protection Regulation (Regulation (EU) 2016/679)), You (the Member) are the data controller and The Company is the data processor in relation to personal data as defined in section 1(1) of the DPA (“personal data“). For the purposes of these terms and conditions & this contract entered into by You the Member with the Company the “process” shall include (without limitation) the collection, monitoring, recording, storage and disposal & deletion of Personal Data. All Personal Data relating to You (the Member), Your (the Member)’s directors, employees, contractors and consultants and any person(s) or organisation from whom The Company receives a telephone call, facsimile or e-mail for or on behalf of You (the Member) (a “caller“) shall be processed strictly in accordance with the DPA and on the given instructions of You (the Member). The Company shall take the measures deemed appropriate, whilst having regard for all costs & technical development associated with doing so, against the unauthorised or unlawful processing of Personal Data and against the accidental loss or destruction of, or damage to, Personal Data to ensure a level of security appropriate to: The Company confirms and You (the Member) acknowledges that calls may be monitored or recorded for training purposes and such recordings shall be held for a period of time not exceeding 30 days by the Company in the UK. The Company shall ensure making all reasonable endeavours that all Company personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential & at the written direction of You (the Member) the Company shall, delete or return Personal Data and copies thereof to You (the Member) on termination of the Contract. The Company shall assist You (the Member), at Your (the Member’s) cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the DPA. The Company shall notify You (the Member) without undue delay upon becoming aware of any breach of the provisions of this clause. In the event that The Company breaches any or all of the above mentioned provisions of this clause, You (the Member) reserves the right to terminate the Contract forthwith without notice to The Company. You (the Member) acknowledges and agrees that details of Your (the Member’s) name, address and any payment details, methods or records may be submitted to a credit reference agency, and Personal Data will be processed by and on behalf of The Company in connection with the Services. You (the Member) warrants that the Contract and the Services provided under it will not amount to any breach of any contract or arrangements it has with any of its clients or customers. Intellectual Property “We Answer Any Call” is a trade mark. You may not use this or any other trade marks on We Answer Any Call without prior written permission of the owner or licensor. The general contents of We Answer Any Call and the way that they are presented are protected by copyright and may not be reproduced, in whole or part, in any form or used in any other way except in accordance with these terms and conditions. You may download and/or print off the visible text and graphics for your personal non-commercial use from the parts of We Answer Any Call which are generally accessible to all users. You may also download and/or print off User Content. However, you may not reproduce any of the other contents from We Answer Any Call including, but not limited to, the structure, overall style and program code. Limitation of Liability We shall use reasonable skill and care in providing We Answer Any Call to you. Except as expressly provided in these terms and conditions, we expressly disclaim, to the extent permitted by law, any further representations (except misrepresentations made fraudulently), warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. In particular, we shall not be liable to you for any mistakes made in connection with the Call Answering and Secretary services. We shall not be liable in contract, tort (including negligence), statutory duty or collaterally or otherwise arising out of or in connection with these terms and conditions or We Answer Any Call for consequential, indirect or special loss or damage or any economic od (including loss of revenues, profits, contracts, business or anticipated savings), in each case whether or not advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability in contract, tort (including negligence), statutory duty or collaterally or otherwise arising out of or in connection with these terms and conditions and/or We Answer Any Call, shall, in respect of one or more events or series of events (whether connected or unconnected) taking place within any twelve month period be limited to the lesser of £50 or the sums paid by you in such period. Notwithstanding any provision of these terms and conditions: (i) your statutory rights as a consumer are not affected; (ii) we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us. Security It is very important to us to keep information about you and User Content confidential and secure and we will use reasonable endeavours to keep your information and User Content confidential and secure. However we cannot ensure or warrant the confidentiality or security of any information or User Content. You also agree that we have no responsibility or liability for the deletion or failure to store any messages or other User Content maintained or transmitted by We Answer Any Call. Indemnity If you use We Answer Any Call for any illegal purpose or for any purpose other than that expressly permitted by these terms and conditions or in breach of these terms and conditions you will be liable to indemnify us in full for any loss, liability or cost which we incur that arises from or in connection with any such use or alleged use. Modifications We may change or supplement these terms and conditions from time to time, including, without limitation, the charges. We will ensure that any such changes or supplements are made reasonably apparent to you and we will send an email to your We Answer Any Call email address at least [14] days in advance. If we do change or supplement these terms and conditions then you may terminate this Agreement in accordance with the provisions set out below (see Termination below). Otherwise, you will be bound by such changes or supplements. Any modifications to any client scripts or client process subsequent to activation shall be chargeable at the sole discretion of We Answer Any Call. Quotations for changes shall be provided upon receipt of a written request for the modification from the member. Payment shall be taken prior to any amendments being initiated. Complaints We are dedicated to providing you with a quality service. However in the unlikely event that you should have a complaint with regard to We Answer Any Call please send an email to enquiries@WeAnswerAnyCall.com. We will use reasonable endeavours to investigate your complaint and respond to you within 48 hours of receipt of your email. Cancellation and Termination You have the right to cancel your registration for the We Answer Any Call services within 7 working days of your registration, subject to you not using the service. Should you wish to do this, please notify us by emailing us at enquiries@WeAnswerAnyCall.com. You may terminate this Agreement at any time but any unused credit is non-refundable. You agree that we, in our sole discretion, may terminate your We Answer Any Call account immediately (including, without limitation, your username, password) for any reason including, without limitation, for lack of use, failing our background checks or if we believe that you have violated or acted inconsistently with these terms and conditions. In particular we reserve the right to terminate your Call Answering and registration and telephone number if these are not used for a period of 90 days. The £40 call bundle fee is credited onto your account and is not refundable, if any portion is unused at the time of termination. We shall suspend or terminate your use of We Answer Any Call once your credit balance has been used and/or until payment has been made. VAT All prices quoted and listed on this website exclude VAT (unless stated otherwise). This will be added to your invoice. General These terms and conditions are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. To the extent that any provision of these terms and conditions is determined to be invalid, unlawful or unenforcable then that provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these terms and conditions shall continue in effect. You acknowledge that you have entered into these terms and conditions in reliance only on the representations, warranties and promises specifically contained or incorporated in these terms and conditions and, save as expressly set out in these terms and conditions, we shall have no liability in respect of any other representation, warranty or promise made prior to these terms and conditions unless it was made fraudulently. Any rights not expressly granted in these terms and conditions are reserved. About WeAnswerAnyCall About Us Our PAs Signup Keep In Touch Contact Us FAQ’s Our Blog Housekeeping Privacy Policy Cookie Policy Terms & Conditions GDPR Data Protection Policy Say Hello Main Office: 0345 055 9454 Email: enquiries@weansweranycall.com Address: Registered in England. CALLCARE LTD T/A WeAnswerAnyCall, Twenty One, Knightsbridge, London, SW1X 7LY. Company Reg No: 03497122. © 2021 WeAnswerAnyCall, *Subject to our standard Terms and Conditions, all prices quoted exclude VAT.