PRODUCTS SERVICES INDUSTRIES BLOG TOOLBOX ABOUT US CAREERS Global Customer Survey Home About Us Our Business Global Customer Survey Print Page Email Page Newsroom Our Business Business Model Services Products Quality Customers and Markets Associates Supply Chain Inventory Engineering Innovation Shop Floor Manufacturing Financial Strength Information Technology Swagelok Capital Projects Company Global Customer Survey Our Values Our Leadership Global Coverage Our Founder COVID-19 Updates Insight into Action The collective voice of our global customer base is vital to our customer focus and continuous improvement efforts, core values at Swagelok. In a world that brings new changes and challenges every day, advancing our understanding of customers’ businesses helps us stay in tune with what they need today to move them forward tomorrow. Feedback from our Global Customer Experience Survey brings new context to what we learn from interactions through sales calls, technical consultations, and visits to our sales and service center and manufacturing facilities. These sources of insight build on the thousands of local touchpoints we have with customers through more than 220 Swagelok sales and service centers in 70 countries around the world. In 2017, we collected survey feedback on customers’ business needs and challenges, as well as their experiences with our company and associates. Key learnings include: The top business challenges faced by our customers: new technology, fewer resources, and a less experienced workforce 6 out of 10 customers recognize Swagelok as a solutions provider, defined by our range of fluid system service offerings, application expertise, and associated counsel High marks for Swagelok service, including our responsiveness, collaboration, and aftersales support Our product quality consistently exceeds expectations, and we must continue to shorten lead-times to match the speed of our customers Swagelok’s ability to collaborate so openly with our customers directly influences the mix of innovative products, assemblies, and services we offer. We value the opportunity to serve as our customers’ trusted fluid system partner and remain committed to listening and taking action. A Summary of Swagelok’s Global Customer Experience Survey Contact your local sales and service center to receive a report Our 2017 survey included nearly 7,000 customers served by 90 different Swagelok sales and service centers around the world. Contact your local sales and service center to receive a report out of the results and learn more about our actions based on them. Locate a Sales and Service Center Careers Contact Us Safe Product Selection Legal Privacy Imprint Sitemap Copyright 2021 Swagelok Company. All rights reserved.