888-534-8441 FREQUENTLY ASKED QUESTIONS Check out a list of our frequently asked questions (FAQs) relating to money transfers and other financial services at InterCambio Express. Feel free to contact us if you need more information! Contact Us SENDING MONEY PAYMENT INFORMATION ACCOUNT DETAILS DELIVERY OPTIONS FEES AND RATES SCAMS, FRAUD AND SECURITY CUSTOMER SERVICE SENDING AND RECEIVING MONEY EDIT, TRACK OR CANCEL A TRANSACTION REFER A FRIEND (REFERENCE PROGRAM) SENDING MONEY HOW DO I SEND MONEY ONLINE? HOW LONG DOES IT TAKE TO SEND MONEY? WHERE CAN I SEND MONEY TO? WHAT INFORMATION DO I NEED? HOW DO I KNOW MY RECIPIENT RECEIVED THEIR FUNDS? ACCOUNT DETAILS HOW DO I UNLOCK MY ACCOUNT? I FORGOT MY PASSWORD. HOW CAN I ACCESS MY ACCOUNT? WHY HAS MY ACCOUNT BEEN LOCKED? FEES AND RATES HOW MUCH DOES IT COST TO SEND MONEY ONLINE? ARE RATES THE SAME ONLINE AS THEY ARE IN-STORE? HOW CAN I FIND OUT THE EXCHANGE RATE FOR A SPECIFIC COUNTRY? HOW DO I SEND MORE THAN $3,000 USD A DAY? CUSTOMER SERVICE WHAT ARE INTERCAMBIO EXPRESS CUSTOMER SERVICE HOURS? WHERE CAN I GO FOR ANSWERS TO MY QUESTIONS? WHAT DO I DO IF I HAVE A QUESTION, ISSUE OR DISPUTE WITH THE SITE? PAYMENT INFORMATION WHAT PAYMENT METHODS CAN I USE? USING YOUR DEBIT CARD HOW DO I ADD OR ERASE A DEBIT CARD? HOW DO I SEND MONEY IF I WANT TO PAY CASH? DELIVERY OPTIONS WHAT DELIVERY OPTIONS ARE AVAILABLE? HOW DOES DOOR-TO-DOOR DELIVERY WORK? SCAMS, FRAUD AND SECURITY HOW CAN I HELP PREVENT CONSUMER FRAUD? WHAT SHOULD I DO IF I RECEIVE AN EMAIL FROM INTERCAMBIO EXPRESS ASKING ME TO OPEN AN ACCOUNT? WHY WAS MY TRANSFER PUT IN REVIEW? WHY WAS MY TRANSFER DECLINED? SENDING AND RECEIVING MONEY HOW CAN I FIND OUT THE EXCHANGE RATE FOR A SPECIFIC COUNTRY? HOW MAY MY RECIPIENT PICK UP THE MONEY I SEND THEM THROUGH INTERCAMBIO EXPRESS? WHERE CAN I SEND MONEY FROM? WHAT INFORMATION DOES THE BENEFICIARY NEED TO PICK UP THE MONEY? EDIT, TRACK OR CANCEL A TRANSACTION HOW DO I EDIT A TRANSACTION? HOW CAN I RECEIVE A REFUND IF THE ACCOUNT I USED IS CLOSED OR FROZEN? HOW DO I TRACK THE STATUS OF MY TRANSACTION? HOW DO I CANCEL MY MONEY TRANSFER? IF I CANCEL MY MONEY TRANSFER, HOW LONG WILL IT TAKE TO RECEIVE MY REFUND? HOW MUCH MONEY CAN I SEND? REFER A FRIEND (REFERENCE PROGRAM) HOW DO I REFER MY FRIENDS & FAMILY TO GET "REWARDS" (CREDIT), APPLICABLE ON YOUR NEXT MONEY TRANSFER PAYMENT*? HOW DO I MAKE SURE I QUALIFY FOR MY REWARD? OK, I REFERRED MY FRIENDS, NOW WHAT? MY FRIEND COMPLETED THEIR PAID MONEY TRANSFER, WHEN WILL I GET MY REWARD? HOW WILL I RECEIVE MY REWARD? CAN I REFER MYSELF? HOW MANY PEOPLE CAN I REFER? I HAVE NOT RECEIVED MY REWARD. WHAT CAN I DO? HELPFUL LINKS Automated Agencies Site Agent Training Site All money transmissions are provided by Intercambio Express, Inc. pursuant to its various State money transmitter licenses. NMLS ID: 1083568 English Español 2021 Fastest Growing 5000 Private Companies in USA Home About Us Contact Us Privacy Policy Terms and Conditions File a Complaint Powered by