Eshop France Black Friday offers are here! Take advantage of them! ENFR 0 General terms and conditions of sale Article 1. General This website www.labo-SVR.com (hereinafter referred to as the "Site") is published by LABORATOIRES SVR, a simplified joint stock company with a capital of 17,501,502 euros, whose registered office is located at ZAC LA TREMBLAIE, 2 rue de la mare à blot - 91220 LE PLESSIS PATE registered in the Evry Trade and Companies Register, under number B 617 080 098, and whose intra-Community VAT number is FR59 617 080 098 (hereinafter referred to as "LABORATOIRES SVR"). These general terms and conditions of sale (hereinafter referred to as the "GTC") govern all relations between LABORATOIRES SVR and any person wishing to purchase one or more products offered for sale by LABORATOIRES SVR on this Site. It is specified that these GTC apply to the exclusion of all other conditions and, in particular, the general conditions of sale in force for sales made in stores, boutiques, pharmacies and/or parapharmacies offering LABORATOIRES SVR products. The applicable GTCs are those published on the site at the time of placing the order. Anyone visiting this website is free to print these GTCs, provided they are not modified. In the context of these GTC, the terms "product" or "products" refer to the product (s) proposed for sale on the site and dispatched by LABORATOIRES SVR. The "Customer" refers to any consumer, i. e. any natural person, not a trader, acting in a non-professional capacity, who visits one or more web pages of the Site, whether or not he has initiated a purchase process on this Site. The Client must have full legal capacity and be of legal age. LABORATOIRES SVR reserves the right to modify these terms and conditions at any time by publishing a new version on its website. The GTC then applicable are those in force on the date of payment (or first payment in the case of multiple payments) of the order. LABORATOIRES SVR also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Client acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Client declares that he is in a position to enter into a legal contract under French law or to be validly represented by the natural or legal person for whom he undertakes to do so. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions. Article 2. Products 2.1. the product offerings made by LABORATOIRES SVR on the site remain in effect as long as the products are present on the site, and within the limits of available stocks. The customer makes his business of any use that could be made of the products purchased on the site. The products are intended for the personal use of the customer, without any direct connection with the professional activity of the client. 2.2. essential characteristics of products The customer may, prior to his order, be aware, directly on the site, of the essential characteristics of the product (s) he wishes to order. The differences between the photographs and the products can only be minimal differences and do not relate to the essential characteristics of the products. LABORATOIRES SVR invites the Customer to refer to the description of each Product to know its precise characteristics. In case of doubt or if the Client wishes additional information, he can contact LABORATOIRES SVR by e-mail at the following address hello@labo-svr.com and/or by telephone at 01.84.79.11.11 - from Monday to Friday from 10am to 6pm. However, in the event of a manifest error in the price and/or between the characteristics of a Product and its representation, the Client undertakes to contact LABORATOIRES SVR by e-mail at the following address hello@labo-svr.com and/or by telephone at 01.84.79.11.11 - from Monday to Friday from 10am to 6pm, in order to inform it of the manifest error. In all cases, LABORATOIRES SVR may correct a manifest error; the Customer may cancel his order if the corrected conditions are refused. Article 3. price On the pages of the site presenting the products, purchase orders and invoices issued to the customer, the prices are quoted in euros all taxes included (including VAT), taking into account the rate of the value added tax (TVA) and any reductions , applicable on the day of the order. On the pages of the site presenting the products, the prices indicated do not include the delivery costs which are invoiced in addition and are specified to the customer prior to the final validation of the order. The prices of the products may evolve according to the commercial policy of LABORATOIRES SVR. The products will in any case be invoiced on the basis of the tariffs in force on the site at the time of the final validation of the order. The price of each order, including the delivery fee, is payable in cash at the order taking. Failing that, no delivery shall be carried out and the sale shall be deemed cancelled at the client's initiative. Article 4. order 4.1 registering and creating an account To make an order, the customer must first register on the site. The customer's e-mail address is used as a login. On the other hand, the customer chooses his password. It is the client's responsibility to change his password on the "my account" page on a regular basis. It is strongly recommended not to choose a password that is a common word, but to alternate digits and letters. The customer receives an email confirming his registration. The customer is solely responsible for his password and the use he makes of it. He expressly undertakes to keep it by-Devers him and not to communicate it under any pretext to anyone. 4.2. limitations specific to each order Any product may be ordered within the limit of five (5) maximum products per order and three (3) identical products per order. 4.3. Registering an order To place an order, the customer selects the different products that he wants to buy by clicking on their card. It shows the desired number of products, within the aforementioned limit, and clicks the "add to cart" button. Each new addition in his cart is indicated to the customer in the summary of his order. The customer may at any time: -get a summary of the products it has selected by clicking on the "view cart" icon at the top right of the screen, -modify or delete all or part of its order as summarized (if modified, the new price will be displayed once the customer has clicked on the "update" button). When the customer is on the "shopping cart" page, he can: -continue its selection of products by visiting another part of the site, -or finish its selection of products and order them by clicking on "order". When the customer is on the "order" page, he must: -identify itself by indicating its login and password (in case of omission or loss, the client must click on "forgot password?"), -If it does not have an account, create it by clicking on "create account". As soon as the client creates an account, it automatically continues the ordering process. It then fills its billing address and possibly its delivery address which may be different. The delivery and billing addresses entered for the first time on the site are saved as default addresses in the address book in the customer account. They can be modified or deleted at any time. However, no modification or deletion can be taken into account for any order definitively validated and in process of processing. If the customer already owns an account on the LABORATOIRES SVR website, the customer is then directed to the "billing address" page on which he/she is responsible to verify, complete and validate the mentions mentioned therein. The delivery address is, by default, that of billing, but it may be different (especially in case of gifts). The customer then chooses the delivery methods for sending his products. Shipping costs are specified on this page "delivery terms". If the amount of the delivery fee is appropriate, the customer clicks the "continue" button and is thus brought to the "payment" page, which presents the different payment methods available. The customer is then directed to a page "order summary" which displays the order form which presents the nature, quantity and price TTC of the products selected by the customer as well as the various charges possibly applicable. To continue the ordering process, the customer must click on the "read sales conditions" button. These GTC are then displayed. The customer may not continue the ordering process if he does not check the box "I have read and accept the terms of sale". By ticking on the box "I have read and accept the terms of sale", the customer, materializes its full acceptance, these GTC as well as the special conditions of sale applicable to each placing of order and stated on its screen ( name of the product, price, weight, quantity, etc.). Therefore, when the customer checks the said box, he acknowledges beforehand that they have read these GTC as well as the special conditions of sale and accept them without restriction. Once the checkbox is selected, the customer clicks "continue". Prior to the final validation of its order, the customer can check the details of his order, his price incl. VAT, including applicable fees, and correct any errors. The customer may modify his order and/or the information concerning the billing and/or delivery address and/or cancel his order. The customer can access the information about him by clicking on "my account". It is up to him to update the information on this page concerning him and to verify their truthfulness when placing each order. When, during a visit, a customer has identified himself and has selected one or more products, his "basket" is stored in memory for a period of thirty (30) minutes. When he has not identified himself, his "basket" is stored in memory for a period of thirty (30) minutes provided that the client's browser does not refuse the use of "cookies", as mentioned in the article "information technology and freedoms" hereof. Article 5. payment In accordance with article L. 121-19-3 of the consumer code, the customer is informed that orders are obliged to pay. The price paid by the customer is necessarily the price indicated on the order validated by the customer. Payment by cheque is not allowed. Accordingly, the client must have either a PayPal account or a credit card accepted by the Bank in charge of making the online payments (Carte Bleue, Visa, MasterCard), the validity of which will be verified and confirmed by the Bank's electronic banking institution. When entering the data of the credit card, the customer will enter his card number and the expiration date of it as well as, possibly, the control number. The control number is the last three digits on the back of the customer's credit card. It is specified that the details of the credit card are secured by encryption via the so-called "3D secure" system in order to protect as efficiently as possible all the data related to the means of payment, and that the data of the bank card of the Client will not be stored on the computer system of LABORATOIRES SVR, but on that of the banking institution in charge of making the payments online. It is specified that any online payment on the site implies an immediate debit. Once the payment process is complete, the customer is directed to a page displaying the invoice of the order. The customer can print this page. In addition, an e-mail confirming the order, presenting the aforementioned invoice, is sent to the customer. Article 6. delivery Delivery of the Products ordered by the Customer is limited to continental France, Corsica and the European countries listed in the FAQ. 6.1 delivery times The products purchased will be routed by the usual postal services, in particular by means of the service "Colissimo 48h" from the delivery of the products ordered to the post office, and in any case at the latest within three (3) working days from the day following the final validation of the order by the customer. The deadlines indicated are usual average deadlines and correspond to the processing and delivery times of the orders. In case of items available on different dates given their availability, the delivery time is based on the longest time. However, LABORATOIRES SVR reserves the possibility of splitting deliveries. The participation in the delivery costs will be invoiced only for one consignment. The Customer is invited to regularly check the status of his order on his account and to contact LABORATOIRES SVR for any question or in case of problem relating to the delivery of his order by e-mail at the following address hello@labo-svr.com In the event of late delivery, the Customer may notify LABORATOIRES SVR of this delay by e-mail to the following address hello@labo-svr.com and/or by telephone to 01.84.79.79.11.11 - from Monday to Friday from 10am to 6pm. In this case, and as long as the Product is not shipped, the Customer may always cancel his order by sending an e-mail to the following address hello@labo-svr.com, or by sending a registered letter with acknowledgement of receipt to the following address: LABORATOIRES SVR, Service Consommateurs, 79 rue de Miromesnil, 75008 Paris. 6.2. Availability of products LABORATOIRES SVR undertakes to deliver orders within the limits of available stocks. Therefore, in the event of the unavailability of any of the products, the customer will be informed, when establishing his order by way of posting on the webpage and the sale can not be realized. However, despite the care that LABORATOIRES SVR brings to the management of its stocks and the means it has implemented for this purpose, errors can exceptionally be mentioned on the State of its stocks. In this case, LABORATOIRES SVR will inform the customer, by e-mail, of the unavailability of the product concerned as soon as possible. LABORATOIRES SVR will then make the necessary to reimburse the price of the product (s) unavailable. The bank account corresponding to the details of the credit card given at the time of the order will then be re-credited with the overpayment, within thirty (30) days from the notification sent to the customer. 6.3. terms of delivery The products ordered by the customer will be delivered to the address indicated by the latter appearing on the order or if applicable, deposited in the post Office of which the delivery address mentioned by the customer depends, in case of absence of the consignee of the products. In the latter case, it will be the client's responsibility to take the necessary measures to recover the products delivered to the post office within the time allotted by the latter. Beyond this period, if the postal services return to the SVR laboratories of the parcel, LABORATOIRES SVR reserves the right to charge the customer for any return costs. The products purchased being routed by the usual postal services, in particular by means of the service "Colissimo 48h" of the post office, the customer must be able to prove his identity and provide, if necessary, the number assigned to his order. The client undertakes to sign the voucher which may be presented to him. It may, if necessary, bear any remark regarding the delivery of its order. By signing the voucher, the customer acknowledges having received the order described on the voucher, in good condition. In accordance with the provisions of article L. 138-4 of the consumer code, the transfer of risks is effected only at the time when the customer or a third party designated by him, and other than the post office (in charge of delivery), takes physical possession of the parcel. If the customer finds that the parcel is clearly damaged, he undertakes to refuse it and to request the return to the attention of LABORATOIRES SVR which, noting the bad condition of the parcel that will be returned, will reimburse the customer as soon as possible. If the Customer notices that the Products are damaged or damaged or do not correspond to his order, he must make a detailed complaint in writing to LABORATOIRES SVR by e-mail hello@labo-svr.com or by post to the following address: LABORATOIRES SVR, Service Consommateurs, 79 rue de Miromesnil, 75008 Paris, within three clear days. Any complaint made after this deadline will not be accepted. The Customer must return the Product(s) to LABORATOIRES SVR at the following address: LABORATOIRES SVR, SKIPPER Logistique, ZAC de la Tremblaie, 2 Rue de la Mare à Blot, 91220 Le Plessis Pâté. After study and on a case by case basis, LABORATOIRES SVR will be able to refund the product (or products), excluding any Exchange. The return costs will be refunded to the customer. Refunds will be made within fifteen (15) days after the products are received by LABORATOIRES SVR. LABORATOIRES SVR will make the reimbursements at its option, either by credit on the client's bank account, or by bank cheque sent on behalf of the customer, having placed the order, at the billing address. The customer is committed to LABORATOIRES SVR by the information relating to his contact details and to the delivery and billing details, if these are different. Therefore, in the event of an error in the wording of the addressee's contact details (including surname, first name, street number and name, postal code, city name, telephone number or e-mail), LABORATOIRES SVR cannot be held responsible for the impossibility in which it might be to deliver the order. Article 7. Right of withdrawal In accordance with the provisions of article L. 121-21 of the French consumer code, the customer has a period of fourteen (14) days, from the receipt of the product (s) delivered, to exercise his right of withdrawal without having to motivate his decision or to pay a penalty. When the fourteen (14)-day period expires on a Saturday, Sunday or public holiday or non-working day, it shall be extended until the first following business day. To exercise the right of withdrawal, the Client must notify LABORATOIRES SVR by registered letter with acknowledgement of receipt to the following address: LABORATOIRES SVR, Service Consommateurs, 79 rue de Miromesnil, 75008 Paris, or by e-mail to hello@labo-svr.com, its decision to withdraw by means of an unambiguous declaration, expressing its intention to withdraw, indicating in particular its identity, its delivery and invoicing address (if different), the order number, the date of receipt of the order. To this end, LABORATOIRES SVR provides the Client with a model withdrawal form set out in Appendix 1 hereto. To exercise the right of withdrawal, the customer may also use the model of withdrawal form available in Appendix 2 of these GTC. LABORATOIRES SVR will acknowledge receipt of the withdrawal by e-mail. In accordance with article L. 121-21-3 of the consumer code, the customer undertakes to return the products for which he exercises his right of withdrawal, at his expense, within fourteen (14) days following the notification to LABORATOIRES SVR of his right to Withdrawal. To facilitate the reimbursement, the product (s) must be returned (s), complete (s) in its (their) packaging and its (their) original packaging (accessories, instructions, etc.) to the following address: LABORATOIRES SVR, SKIPPER Logistique, ZAC de la Tremblaie, 2 Rue de la Mare à Blot, 91220 Le Plessis-Pâté. However, and pursuant to the provisions of article L. 121-21-8 (5) of the consumer code, the customer may not exercise his right of retraction and, therefore, return the products, when such delivered products have been unsealed by after delivery, and therefore may not be returned for reasons of hygiene or health protection. If the aforementioned conditions are fulfilled, LABORATOIRES SVR will reimburse the customer, within a maximum period of fourteen (14) days from the date of notification of the right of withdrawal, the sums corresponding to the products for which the customer will have exercised its right of withdrawal within the time limit, including delivery charges. However, the reimbursement by LABORATOIRES SVR may be deferred until recovery of the returned products or until the supply by the customer of proof of shipment of the products, in accordance with the provisions of article L. 121-21-4 of the code of consumption. Furthermore, LABORATOIRES SVR will not be obliged to reimburse the additional costs if the customer has expressly chosen a more costly delivery method than the delivery method proposed by LABORATOIRES SVR as part of the present. The refund will be made via the payment method used by the customer when placing the returned order. Article 8. proof The customer expressly acknowledges that the seizure of any username and password is proof of his identity and expresses his consent to all the transactions that will be carried out on the site following his identification. The customer must ensure that his or her email address is valid during the period of its registration on the site, at the risk of being unable to access it, especially in the event of a loss of its password. A Client's account is strictly personal and therefore cannot be passed on, by any means, to a third party, even for free. The Customer expressly agrees that SVR's automatic registration systems are considered to be worth proof: - the use of your ID and password, and the dates and times of that job, - content recorded by the Customer in its "My Account" space, - the nature, substance, date and time of all correspondence with SVR LABORATOIRES staff made using the Site or the tools offered on the Site, - and, more broadly, all the information exchanged through the Site between LABORATOIRES SVR and the Customer. LABORATOIRES SVR cannot be held responsible for any harm that the Customer would suffer as a result of the use by a third party of his identifiers and password. In the event of loss, misappropriation or fraudulent use of all or part of its identifiers and password, the Customer should immediately notify LABORATOIRES SVR. He remains responsible for any use of his credentials and password before informing LABORATOIRES And that it could, within a reasonable time, change them. In the event that a Customer broadcasts or uses his ID contrary to his destination, LABORATOIRES SVR reserves the right to terminate the contract and remove access to the "My Account" space and registered files, without notice. nor compensation. LABORATOIRES SVR may also take legal action to obtain compensation for any harm it may suffer as a result of this dissemination or use. These stipulations are expressly considered to be substantial between the parties. Article 9. Warranty LABORATOIRES SVR undertakes to comply with the legal provisions in force, provided for in the consumer code and the civil code, expressly referred to in annex 1 hereto. Article 10. Computer science and freedoms 10.1. The protection of personal data LABORATOIRES SVR attaches great importance to the protection of personal data and wishes to assure the Customer visiting the Site that his privacy is protected. The purpose of this article is to inform the Customer of the processing of personal data concerning him, i.e. data enabling him to be identified, directly or indirectly, and of his rights with regard to such processing. The Client is informed that his registration and the use of the Site give rise, for LABORATOIRES SVR, to the collection and automated processing of personal data concerning him, the use of which is subject to the provisions of Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties as amended and European Regulation No. 2016/679 (General Data Protection Regulation). The customer information we collect helps us to personalize and continually improve your shopping experience. We use this information to process orders, deliver products, process payments and communicate with you regarding your orders, products, and promotional offers, maintain and update our files and thus your accounts with us, and recommend products that may be of interest to you. The personal data thus collected and processed are, in particular, the following: (i) the information provided during registration, (ii) information relating to the Customer's interactions with the Site, (iii) the content saved in the "My Account" area, (iv) technical data such as the URL used by the Customer or his IP address. Mandatory responses, without which the Client will not be able to access the Site, are indicated as such on the Site registration form. The information thus collected is subject to computer processing, the purpose of which is to enable the Customer to make optimal use of the Site by accessing the services, contacting LABORATOIRES SVR or placing an order. In accordance with the provisions in force, the Client has the right to access, modify, rectify and delete information concerning him/her. He also has the right to formulate specific or general instructions concerning the storage, erasure and communication of his post-mortem data, which he may exercise by writing to the following address: LABORATOIRES SVR, Service Consommateurs, 79 rue de Miromesnil, 75008 Paris or by e-mail to dpo@ydes-avocats.com This request must be signed by the Client and indicate his contact details. The exercise of these rights requires proof of the Customer's identity. In addition, LABORATOIRES SVR proposes to all its customers to send them by e-mail of the newsletters to which they can subscribe by informing their e-mail address in the frame and by ticking the box provided for this purpose. If a customer no longer wishes to receive such messages, he can oppose it at any time by clicking on the link provided for this purpose, present in each newsletter. The e-mail addresses thus collected are subject to computer processing, the purpose of which is to send the LABORATOIRES SVR newsletter. Subscribers to the newsletter have the right to access, rectify, modify and delete data concerning them, which they can implement by sending a letter to the following address: LABORATOIRES SVR, Service Consommateurs, 79 rue de Miromesnil, 75008 Paris. The use of this data is exclusively reserved for LABORATOIRES SVR. The respect of his private life as well as the protection of the personal information that the Client transmits to LABORATOIRES SVR are essential and LABORATOIRES SVR strives to secure them by implementing all the means at its disposal to preserve the security of the data and, in particular, to prevent them from being distorted, damaged, or from unauthorized third parties having access to them. Soucieux de toujours mieux répondre aux attentes du Client, il est possible que LABORATOIRES SVR partage certaines informations avec ses prestataires, qualifiés de « sous-traitants » au sens de la loi précitée (par exemple pour la fourniture de services informatiques, de services clients). Des mesures physiques, organisationnelles, procédurales, techniques et relatives aux personnels, rigoureuses et appropriées, assurent la sécurité et la confidentialité de ces données. Dans tous les autres cas, les données à caractère personnel ne pourront pas faire l’objet d’une divulgation à un tiers sans le consentement préalable du Client. LABORATOIRES SVR précise qu’elle n'a pas l'intention de vendre ou de commercialiser les données à caractère personnel du Client. Les données personnelles recueillies par LABORATOIRES SVR dans le cadre de la création de compte client et de la passation de commande de produits sont conservées pour le temps nécessaire à la gestion des commandes et des droits qui y sont associés (garanties, etc.), à la gestion de la prospection commerciale, etc. Certaines de ces données personnelles seront également conservées par LABORATOIRES SVR dans les délais qui lui sont imposés par la législation afin de répondre à ses obligations légales Durées de conservation des données personnelles par LABORATOIRES SVR La durée indiquée couvre la durée de conservation en base active et en archives internes Données de votre compte client 3 ans à compter de votre dernier contact avec LABORATOIRES SVR Données de vos commandes 10 ans après la passation de la commande Pièce d’identité communiquée dans le cadre de l’exercice des droits d’interrogation, d'accès, de rectification et d'opposition 1 an à compter de la date de réception par LABORATOIRES SVR Données de carte bancaire que vous aurez choisi de mémoriser sur notre site (hors cryptogramme) Date limite de validité + 1 jour (sous réserve des durées de conservation indiquées ci-dessous) Données de carte bancaire mémorisée ou non (hors cryptogramme) à des fins de gestion d’éventuelles réclamations Pour les cartes à débit immédiat : 13 mois à compter de la date de paiement Pour les cartes à débit différé : 15 mois à compte de la date 10.2. L’utilisation des « cookies » LABORATOIRES SVR utilise des « cookies » pour optimiser l’utilisation du Site par le Client. Un « cookie » est un petit fichier texte qui est déposé par LABORATOIRES SVR sur le disque dur du Client. Il permet au système de LABORATOIRES SVR de se souvenir de l’appareil du Client lors de la visite du Site. Les « cookies » utilisés par LABORATOIRES SVR ne contiennent pas de données à caractère personnel mais seulement un numéro d'identification anonyme et des informations relatives à la navigation de l’ordinateur concerné sur le Site (les pages consultées, la date et l'heure de la consultation, etc.) que LABORATOIRES SVR pourra lire lors des visites ultérieures. LABORATOIRES SVR a recours aux « cookies » en vue d’optimiser l’utilisation que le Client va faire du Site et des services le cas échéant. En particulier, LABORATOIRES SVR utilise des « cookies » en vue des finalités suivantes : - La personnalisation du contenu du Site par la mémorisation des préférences du Client, - L’établissement de volumes de fréquentation et d’utilisation des divers éléments composants le Site, - L’amélioration du Site grâce aux informations fournies par des services de mesures d’audience. Les « cookies » utilisés dans le cadre de ce service permettent d’analyser le comportement du Client de façon globale et anonyme. Les informations portant sur l’utilisation du Site par le Client sont transmises audit service de manière anonyme (adresse IP tronquée). La collecte de données comportementales est réalisée en vue de compiler des rapports statistiques sur l''activité du Site dont la finalité est de guider LABORATOIRES SVR dans sa prise de décisions concernant les améliorations du Site. Le Site n’associe donc pas l’adresse IP du Client avec des informations permettant l’identification de ce dernier. Le Client est informé de la possibilité de retirer, à tout moment, son consentement à l’utilisation des « cookies » émis par le Site ou par des sites tiers, soit pour l’ensemble des « cookies », soit pour certaines catégories de finalités. Le Client peut par exemple facilement retirer son consentement par le biais des moyens suivants à sa disposition : - Pour Mozilla Firefox : https://support.mozilla.org/fr/kb/effacer-cookies-supprimer-infos-sites-enregistrees - Pour Microsoft Internet Explorer : http://windows.microsoft.com/fr-fr/internet-explorer/delete-manage-cookies#ie=ie-9 - Pour Opéra : http://help.opera.com/Windows/10.20/fr/cookies.html - Pour Chrome : https://support.google.com/chrome/answer/95647?hl=fr Concernant les « cookies tiers », le Client peut également procéder à leur désactivation sur les sites des sociétés émettrices, aux liens correspondants figurant précédemment. Par ailleurs, il est possible de se désinscrire (i) de tout réseau d’annonces en cliquant sur le lien suivant : http://www.youronlinechoices.com/fr/foire-aux-questions/ et (ii) de la publicité comportementale en cliquant sur le lien suivant : http://www.aboutads.info/choices/. Le Client trouvera enfin quelques conseils de la CNIL en cliquant sur le lien ci-après : http://www.cnil.fr/vos-droits/vos-traces/les-cookies/conseils-aux-internautes/. Le consentement recueilli par LABORATOIRES SVR auprès du Client pour l’utilisation des « cookies » a une durée de validité de treize (13) mois à compter du dépôt des « cookies ». A l’expiration de ce délai, le consentement de ce dernier devra être à nouveau recueilli par LABORATOIRES SVR. Article 11. "Service consommateurs laboratories SVR" For any information, complaint, question or advice, the Customer may contact the "SVR LABORATORY Consumer Services" department at the following address: - E-mail: hello@labo-svr.com - Telephone: 01.84.79.79.11.11 - Monday to Friday from 10am to 6pm, - Postal address: LABORATOIRES SVR, Service Consommateurs, 79 rue de Miromesnil, 75008 Paris. Article 12. How the site works The site is optimized for browsing with the following browsers: Internet Explorer versions 9, 10 and 11; Firefox versions 4 and higher; Chrome versions 14 and higher; Opera versions 9.25 and later. The site is normally accessible 24 hours a day, 7 days a week except in cases of force majeure or event outside the control of LABORATOIRES SVR. Furthermore, the operation of the site may be temporarily degraded or interrupted, in whole or in part, and for all or part of the customers, due, in particular, to maintenance, updating or technical improvement, without notice. LABORATOIRES SVR does not endorse any commitments in relation to the performance of the site, the responsibility of LABORATOIRES SVR cannot be committed. LABORATOIRES SVR shall not be held responsible for non-functioning, inability to access or malfunction of the site attributable to inappropriate equipment, malfunctions of the services of the client's access provider, to those of the network Internet. The same will be the same for all other reasons external to LABORATOIRES SVR. In addition, the client acknowledges that the characteristics and constraints of the Internet do not guarantee the total security, availability and integrity of the data transmissions. As a result, LABORATOIRES SVR does not warrant that the site will operate without interruption or error. Finally, since the Internet is accessible to all and, in particular, to ill-intentioned persons, the client acknowledges that LABORATOIRES SVR cannot guarantee the absolute secrecy of the correspondence exchanged by means made available to it on the site. Article 13. Intellectual property LABORATOIRES SVR owns all intellectual property rights and/or exploitation rights, in particular copyright, database law and trademark law, relating to the site, its content and all constituent elements. The site, as well as the software, database structures, texts, information, analyses, images, photographs, graphics, logos, sounds, trademarks or any other data contained on the site remain the exclusive property of LABORATOIRES SVR or, the respective owners with whom LABORATOIRES SVR has entered into user agreements. They may under no circumstances be reproduced, used or represented without the express written consent of LABORATOIRES SVR, under penalty of legal action. LABORATOIRES SVR grants the client a non-exclusive, personal and non-transferable right of use of the site as well as the original works of the spirit and data contained therein. The right thus granted consists of (I) a right to consult online the original works of the spirit and data contained on the site and (ii) a reproduction right consisting of an impression and/or a safeguard of these original works of spirit and given Consulted. This right of use is intended only for strictly private use. Any other use of the site, and in particular commercial, on the part of the client is forbidden without the express written permission of LABORATOIRES SVR. In particular, the client prohibits, in a non-exhaustive manner, reproducing and/or representing for use other than private, downloading, selling, distributing, transmitting, translating, adapting, exploiting, distributing, disseminating and communicating in full or partially in any form whatsoever, whether commercial or not, any work of the original or given spirit contained on the site. In addition, the domain names of the site "labo-svr.com" and "labo-svr.fr" belong to LABORATOIRES SVR. Article 14. Hyperlinks Any hyperlink to the Site, regardless of the type of link, must be pre-authorized by SVR LABORATOIRES, on paper or electronic media. The Site may include hyperlinks to other websites or internet resources outside the Site. On the day of their creation, LABORATOIRES SVR ensured, as far as possible, that these websites and other internet resources did not contain content that violated French laws. However, since LaboratoireSRS cannot continuously control these external sites and resources, it cannot ensure that these sites and resources remain consistently in compliance with legal requirements. As a result, SVR LABORATOIRES can only be held responsible for making these external sites and resources available to the extent that the internet page or resource to which a hyperlink was created contained offending content French laws at the time of its creation. LABORATOIRES SVR cannot therefore bear any responsibility for the content, advertisements, products and services available on or from these sites or external resources proposed after the creation of the hyperlink on its site. By express agreement, it is the client's responsibility to report proof that the hyperlink was created after the distribution of such content, advertisements, products or services. Apart from this case, the client therefore acknowledges that LABORATOIRES SVR will not be liable for any damage or loss proven or alleged, consequential to or in connection with the use or with the fact of having read the contents, advertisements, products or services available on these sites or external resources. If, in the context of a search conducted on the site, the result of the website led to a client pointing at sites, pages or forums whose title and/or contents constitute an infringement of French law, in particular in view of the fact that LABORATOIRES SVR cannot control the content of these sites and external sources, it must discontinue its consultation of the site concerned except to incur the penalties provided for in French legislation or to respond to legal actions initiated against it. Finally, if, despite the efforts of LABORATOIRES SVR, one of the hypertext links present on the site pointed to a site or an Internet resource whose content was or appeared to be inconsistent with the requirements of French law to a client, the latter undertakes to immediately contact the Director of the publication in order to provide him with the address of the pages of the site in question. LABORATOIRES SVR undertakes to study the said site and to inform the client of the follow-up which it intends to give, within a reasonable time. The client undertakes not to initiate any legal proceedings against LABORATOIRES SVR before having received a reply from him within a reasonable period of time. The client also undertakes not to initiate any legal proceedings against LABORATOIRES SVR unless he refuses to delete the said link. Article 15. Force majeure LABORATOIRES SVR shall not be liable for any defect, delay or non-fulfilment of its obligations under the GTC, where such defect, delay or non-performance is related to a case of force majeure. Expressly, are considered as force majeure or fortuitous cases, in addition to those usually retained by French jurisprudence: total or partial strikes, internal or external to LABORATOIRES SVR, lockout, weathering, blockages of means of transportation or supply for any reason whatsoever, governmental or legal restrictions, legal or regulatory changes in marketing forms, computer failures, telecommunications blockades, failure or malfunction of transmission networks via the Internet and any other case independent of the will of the parties, preventing the normal performance of the GTC. In addition, the client declares to be aware of the complexity of the global telecommunication networks, the unequal capabilities of the different subnets, the influx of users to certain hours and the different "bottlenecks" to some places on the Internet. The current protocols of transmission via the Internet do not allow to ensure in a certain and continuous way the good reception of messages and the integrity of the documents transmitted, the responsibility of LABORATOIRES SVR can not be sought in case of poor transmission due to failure or malfunction of these transmission networks. Article 16. Mediation In the event of a dispute likely to arise in connection with these GTC, their interpretation and consequences or with the acts supplementing or modifying them, the Client shall approach LABORATOIRES SVR in order to try to obtain an amicable solution. Any complaint to LABORATOIRES SVR must be made in writing. In the absence of amicable settlement, the Client may choose: - to resort to an amicable mediation solution within a maximum period of one (1) year from the date of the written complaint made by the Client to LABORATOIRES SVR by using: o to the mediator of LABORATOIRES SVR, accessible by visiting here, or by writing to Médiation de la consommation AME, 11 Place Dauphine, 75001 Paris, by completing the form provided on the website and this, together with the documents supporting your request. The Consumer Mediation Entity AME will acknowledge receipt of your complaint and the designated mediator member will have three weeks to decide first on the admissibility of your request. He will have a period of three months to accomplish his mission unless extended in the case of complex cases; o the online dispute resolution system accessible by clicking here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, it being specified that the proposed mediation process cannot be a prerequisite for referral to the courts competent for the Client; - to bring its claim before the competent French courts. Article 17. Final provisions These GTC are subject to French law. The sales of LABORATOIRES SVR Products on this Site are subject to French law regardless of the Customer's country of residence and the place of placing the order. Version of the T&Cs: February 2019 Appendix 1: Consumer Code - Article L. 217-4 of the Consumer Code: "The seller delivers a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been charged to him by the contract or has been carried out under his responsibility. ». - Article L. 217-5 of the Consumer Code: "The good is in conformity with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable : - if it corresponds to the description given by the seller and possesses the qualities that the latter has presented to the buyer in the form of a sample or model; - if it presents the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling; 2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and that the latter has accepted. ». - Article L. 217-12 of the Consumer Code: "The action resulting from the lack of conformity shall be prescribed after two years from the delivery of the goods". - Article L. 221-7 of the Consumer Code: "Lack of conformity which appears within 24 months of delivery of the goods shall be presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, the period referred to in the first paragraph of this Article shall be reduced to six months. The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity. "This legal guarantee of conformity applies independently of the commercial guarantees granted in addition by LABORATOIRES SVR. The Customer can also exercise the guarantee against hidden defects and can therefore choose between cancelling the sale or reducing the price. The Customer may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code. Civil Code : - Article 1641 of the Civil Code: "The seller is bound by the warranty on account of hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known them". - Article 1648 paragraph 1 of the Civil Code: "The action resulting from the prohibitive defects must be brought by the purchaser within two years of the discovery of the defect". - Article 2232 of the Civil Code: "The postponement of the starting point, suspension or interruption of the limitation period may not have the effect of extending the period of limitation beyond twenty years from the day on which the right arises. The first paragraph shall not apply in the cases mentioned in articles 2226, 22272233 and 2233 and 2236, in the first paragraph of In article 2241 and to In Article 2244. Nor does it apply to actions relating to the status of persons. Annex 2: Sample withdrawal form (Please complete and return this form only if you wish to withdraw from the contract) For the attention of SVR LABORATORIES, Consumer Service, 79 rue de Miromesnil, 75008 Paris E-mail: hello@labo-svr.com I hereby notify you of my withdrawal from the contract for the sale of the following Product(s): - Ordered on (*) / received on (*): - Client's name : - Customer's address : - Client's signature (only if this form is notified on paper): - Date : Sign up for our newsletter Get the latest news from the SVR Lab and tips on how to feel well in your own skin. OK Legal Your e-mail address will be processed by Laboratoire SVR in order to send you our newsletter and our commercial offers. You have the right to access, rectify, delete, oppose, limit the processing of your personal data, the right to the portability of your personal data and the right to set guidelines on the fate of your data after your death. For more information, see our Privacy Policy. Fast & Free Delivery for all orders over 40€. Consumer service hello@labo-svr.com 3 samples for free among a selection of products Methods of payment Visa, MasterCard, Amex, PayPal, Apple Pay SVR has been a French dermocosmetic brand since 1962. The laboratory offers effective dermatological solutions for all types of skin. Eshop France The brand Our manifesto Endocrine disruptors Consumer service Contact Points of sale FAQ TERMS Returns & refunds Join us Privacy Policy Cookie policy Legal Shipment tracking #BienDans MaPeau 2021 labo-svr.com Axeptio consent