Carcano Trasporti spa HOME COMPANY STANDARD SERVICES SPECIAL SERVICES GROUP SERVICES OFFICES (NETWORK) CONTACTS COMPANY »AGCOM Directive n.413 / 14 COMPANY Company profile History How we operate Mission Quality certification HACCP AGCOM Directive n.413 / 14 AGCOM Directive n.413 / 14 CHARTER OF POSTAL SERVICES pursuant to AGCOM Directive n.413 / 14 of 29.7.2014 1. In carrying out our activity of road hauling goods to third parties we find ourselves carrying out - even only occasionally - transport of postal items and parcels up to 30 kilograms. 2. This service is part of the postal services legislation referred to in Legislative Decree no. 261 of 22 July 1999, as amended by Legislative Decree no. 58 of 31 March 2011. To this end, Carcano Trasporti spa and Carcano Logistica Veneto srl are holders of general authorization for postal services. 3. The service is not part of the Universal Service and is never a substitute for it. It is not carried out in a standardized manner, but with variable methods according to the needs of customers (mainly businesses) and includes value-added services such as delivery guarantee on a specific date, collection at the address indicated by the sender, options for preparing the online shipping, delivery in the hands of the recipient, possibility to change destination or recipient during the journey, confirmation to the sender of the delivery, search and tracking system. 4. Consequently, the service is governed by the contract - written or verbal - stipulated from time to time between the writer and the customer of the service. 5. The price of the service is left to free negotiation between the parties or to conditions imposed by specific legislation on road transport where provided. 6. In the event of damage to the package transported, the customer is entitled to compensation. If the goods are not insured, the compensation is calculated within the limits provided for in article 1696 of the Italian Civil Code. If the goods are insured at the request of the customer, the compensation is calculated within the limits of the insured amount. 7. Complaint procedure: The customer can lodge a complaint in writing within 30 days of carrying out the transport, by e-mail or by telephone to the addresses and numbers indicated on this site. 8. The outcome of the complaint is communicated no later than 45 days from receipt of the complaint. 9. In the event of no response or unsatisfactory response, the customer may submit a request for conciliation pursuant to Article 3 of the AGCOM Regulation approved with Resolution 184/13 / CONS (available on the website www.agcom.it). If the customer deems the outcome of the conciliation procedure unsatisfactory, he can refer the matter to AGCOM to settle the dispute pursuant to Article 6 of the aforementioned Regulation. 10. The customer has the right to appeal to the judicial authority regardless of the presentation of the complaint and the request for conciliation, or, alternatively, to activate out-of-court dispute resolution mechanisms pursuant to Legislative Decree 28/2010. 11. The writer does not carry out the activity in premises open to the public. Home | company | standard services | special services | group services | locations (network) | contacts | Carcano Trasporti spa - Via Buccari, 9 - 21100 Varese - Tel +39 0332 491050 - Fax +39 0332 491086 VAT number 00318130127 - Share capital Euro 1,500,000.00 Iv email: info@carcanologistics.com - Powered by NetOrange