LOGIN SUPPORT PRIVACY & SECURITY ACCESSIBILITY PRIVACY & SECURITY WE TAKE YOUR PRIVACY SERIOUSLY Whether you bank online, in person or over the phone, we’re constantly working to protect you from criminal activity. Read below to learn more about fraud—and what to do in case you become a victim. We will never ask for your Online Banking username or password, account number, Personal Identification Number (PIN) or Social Security number in an email. If you have any questions regarding how First Southern handles your nonpublic personal information, you may contact us in writing at First Southern National Bank, P.O. Box 328, Stanford, Kentucky 40484, or call us toll-free at 866-602-3762. To report fraud, please call us immediately at 1-866-602-3762. VIEW OUR PRIVACY POLICY LEARN Keeping Your Information Secure Your account and transactions are privileged information, which makes security First Southern’s top priority. Our online services utilize firewall and encryption technology that exceeds industry standards, ensuring that your transactions are executed in privacy. Our Track Record First Southern National Bank systems have not been compromised as a result of these scams; however, it is important to be aware of these fraudulent emails and to protect your personal and financial information. What You Need To Know Cybercriminals change their tactics often to avoid detection and to increase their chances of obtaining usable information. As such, we must always remain vigilant in educating ourselves on the latest trends in fraud. Online Fraud Online fraud occurs when someone obtains your personally identifiable information without your permission and conducts unauthorized transactions on your account(s). Personally identifiable information includes, but is not limited to, your name, social security number, account numbers or login information. 10 Things You Can Do to Avoid Fraud Information Security We have taken a number of measures to protect you and ensure your personal and account information is kept confidential More Information Multi-Factor Authentication (MFA) Enhanced Login Security Information We Will Never Ask For Common Types of Fraud Scam Alerts PREVENT While there are lots of criminals trying to steal and benefit from consumers, there are ways to avoid becoming a victim. We will never ask for your Online Banking username or password, account number, Personal Identification Number (PIN) or Social Security number in an email. If you receive an email asking for such confidential information, please follow these steps: Do not respond to the email Call us at 866-602-3762 We may ask you to forward a copy of the email. The email may be useful in identifying the culprit and help us to minimize the impact on other customers. More Information Protect Yourself Protect Your Passwords Set Up Multi-Factor Authentication (MFA) Use a Current Web Browser Use a Trusted Anti-Virus Solution Enable a Firewall ACT Report Email Fraud If you receive a deceptive email, such as a message phishing for your information, forward it to the party wrongfully being impersonated. If the phishing email appears to be from First Southern National Bank, call us immediately at 866-602-3762. Contact Us Report fraudulent activity on your First Southern accounts by calling us at 866-602-3762. Contact the Credit Bureaus Ask any of the credit reporting companies to put a fraud alert on your credit report. When one credit reporting company is put on alert, they are required to alert the other two. An initial fraud alert can make it harder for an identity thief to open more accounts in your name. The alert lasts 90 days but you can renew it. Equifax: 1-800-525-6285 or equifax.com Experian: 1-888-397-3742 or experian.com TransUnion: 1-800-680-7289 or transunion.com Contact other creditors. Contact any other creditors, including credit card and phone companies, banks and other lenders, to notify them of potential fraud. Always follow up any telephone conversations with a letter. Close any accounts that have been compromised and reopen them with new account numbers and passwords. File a report with the local police. Contact your local police department if you suspect that your personal information was stolen. A police report will lend weight to your case when dealing with creditors who may require proof of criminal activity. Report the criminal activity to the Federal Trade Commission (FTC). Call the toll-free hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor. Or enter information about your complaint into a secure FTC online database at consumer.gov/idtheft. Your information may be shared with other law enforcement agencies investigating identity theft. Contact other agencies as appropriate: Postal Inspection Service at usps.com. If you believe your mail was stolen or redirected, notify the Postal Inspector or Postmaster at your local post office. Social Security Fraud Hotline at 1-800-269-0271. If you suspect someone is using your Social Security number for fraudulent purposes, call the hotline. Department of Motor Vehicles office at dmv.org. If you believe someone is trying to get a driver’s license or identification card using your name and information, contact your local DMV. Carefully review all your accounts. Since identity theft takes time to completely resolve, you should continue to carefully review all charges and transactions appearing on account statements and online. Any discrepancies should be reported immediately. If you think you’re a victim of identity theft If you believe you are a victim of identity theft, consider using the checklist from https://www.identitytheft.gov/#/, the federal government’s resource for identity theft victims. This site provides streamlined checklists that guide you through the recovery process. First Class Checking Account Holders First Class Checking account holders have 24/7, 365 days per year access to qualified Identity Theft Restoration Privacy Advocates who will provide comprehensive, personalized recovery services to restore your identity and prevent future incidences of identity theft. To access this benefit, visit the First Class Benefits website and login using your First Class Benefits credentials you received at account opening. Alternatively, you may call member services at 888-424-4186. ONLINE BANKING LOGIN WHO WE ARE Board of Directors Community Leaders Our Mission Our History Financial Highlights JOIN OUR TEAM Why Work Here? Open Positions Success Stories UTILITY LINKS Privacy Policy Terms & Conditions Security Report a Lost Card Site Map Reorder Checks Benefits Login CONTACT US Give our support team a call. 866-602-3762 Find a branch or ATM Message us © Copyright 2021 First Southern Bancorp, Inc. All Rights Reserved. Member FDIC. Equal Housing Lender. Office of the Comptroller of the Currency. Facebook Twitter YouTube Instagram LinkedIn