Harlem Chinatown East New York Find the Right Care Home Find a Doctor Find the Right Care Find the Right Medical Care When you're feeling sick or unwell, there's nothing more important than finding the right care to get you feeling better. EmblemHealth's insurance plans offer a variety of ways for our members to get help. We've designed this tool to help you find the most apropriate, and cost-effective way to get help when you need it most. Nurse Advice Line Contact the EmblemHealth Nurse Advice Line | 877-444-7988 A registered nurse can guide you to the help you need now. This service is available 24 hours a day, seven days a week. Doctor's Office Go to your doctor for preventive care, to stay on top of your chronic conditions, or for an appointment if you feel sick. It’s generally the most cost-effective option. Having a doctor is important. Your doctor knows your medical history and can help treat illnesses or conditions before they become serious. Your doctor can also coordinate care with other doctors. At your doctor’s office, you can also see a nurse practitioner or physician assistant. You may be able to see one right away if your doctor isn’t available. Find a Doctor Urgent Care You can usually walk in to Urgent Care during hours your doctor isn’t available. Go here if you need immediate care and your situation is not life-threatening. Generally, the cost to you may be higher than a doctor’s office visit. Why Urgent Care? Urgent Care centers’ average wait time is 30 minutes or less, according to the Urgent Care Association of America. Urgent Care centers can treat common conditions like: Strains and sprains Rashes and minor burns Cold and flu symptoms Emergency Room The ER is open 24/7. Go to the ER immediately or call 911 if you are in a life-threatening situation. It may cost you more than Urgent Care or a doctor’s office visit to go to the ER. Check your plan benefits so you are informed. Go to the ER if you have symptoms like: Severe chest pain Difficulty breathing Convulsions or seizures Unconsciousness Heavy bleeding that won’t stop or large open wounds Coughing up or vomiting blood Severe pain that won’t stop Signs of stroke like sudden weakness, blurred vision or slurred speech Moderate to severe burns Serious head, neck or back injuries Major broken bones TELEHEALTH Telemedicine online virtual office visits Speak with a doctor anytime, day or night, by using a computer, mobile device, or phone. Learn More QUESTIONS? We're here to help If you’re having trouble paying online or need other assistance, please call our Customer Service team at 1-855-283-2146, seven days a week (excluding major holidays), from 8 am to 8 pm. Want to enroll in a health plan? Go to the NY State of Health Marketplace. Already a member? Sign In Ready to enroll with EmblemHealth? Enroll Now Find a doctor or medical office Why EmblemHealth Find a Doctor Our Plans Member Resources Live Well Individual & Family Medicare Advantage Medicare Supplement Medicaid, HARP, and CHPlus (State-Sponsored Programs) News and Updates Featured Events Events Pharmacy Payments and Accounts Blog Contact Us Locations Neighborhood Care Legal Information Careers myEmblemHealth Member Portal Sign In Legal Accessibility Statement EmblemHealth Privacy & Security Policies Nondiscrimination Policy Stop Fraud Interoperability Information LANGUAGE ASSISTANCE: Español 中文 Pусский Kreyòl 한국어 Italiano אידיש বাংলা Polski العربية Français اردو Tagalog Ελληνικά Shqip ©2021 EmblemHealth. All Rights Reserved. Any information provided on this Website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office. Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.