LOCATIONS MY REWARDS HOLIDAY GUIDE HOLIDAY CATERING EVENTS DRIVE UP & DELIVERY SHIP TO ME Contact Plummarket.com If you have questions or feedback about your online shopping experience please email ecommerce@plummarket.com or call 855-PLUMMARKET (855-758-6627), Monday – Friday, 9am – 5pm EST. Shipping Policies All orders must ship to one address. If you would like to have orders shipped to separate addresses, multiple orders must be placed. Next Day Air and 2nd Day Air All Next-Day Air and 2nd Day Air orders must be placed by 2:00PM EST for same-day shipping on business days. Otherwise, the order will be shipped the next business day. Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday (excluding holidays, and subject to shipping availability). Order Confirmation and Tracking You will receive an order confirmation email shortly after your order has been received. Once your order has been shipped, you will receive a shipment confirmation email with the tracking number. Handling Time Orders are typically filled within 1 to 2 business days of the order being placed. You should expect your shipment to arrive within 5 to 10 business days, not including holidays. Please note that FedEx Ground service does not guarantee delivery times. If there are special timeframe needs, please contact us. We will do whatever it takes to get it to you on time. Shipping Time Estimated transit time in business days. Estimated delivery dates are not guaranteed. Additional Shipping Details At this time, Plum Market does not ship internationally or to countries or US territories outside of the United States. Return Policies Returning Alcohol Unfortunately, due to state laws, we are unable to accept returns of alcohol. Return Policy We want you to be fully satisfied with every item that you purchase from Plum Market. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of purchase for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. Unfortuantely we can not accept returns or exchanges of alcohol, Regiis Ova caviar, or more than 12 units of the same item. You can expect to receive your refund within 14-21 business days after the package has been returned to Plum Market and the refund will be credited to the original purchasing credit card or gift card account number only. The item(s) must be returned in new and unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories and original sales receipt (or packing slip for web orders) to ensure full credit. You will receive a full refund in the original form of payment for unopened items and store credit (at the current price) for opened items or items returned without a receipt. All products must be returned to: Plum Market Attention: E-Commerce Division 6565 Orchard Lake Road West Bloomfield, MI 48322 For returns via mail, you must carefully package the product; you are responsible for the cost of return shipping. We must physically receive the returned product within 30 days of purchase. Plum Market reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Wine Shipping Wine We currently ship wine to California, Florida, and Michigan. Please contact us here. Returning Wine Unfortunately, due to state laws, we are unable to accept returns of wine In-Store Wine Pickup- West Bloomfield, MI We currently only offer wine pickup at our West Bloomfield, Michigan location. If you are interested in purchasing wine from our Chicago location, please visit PlumMarketChicagoWine.com. If you place an order during business hours, expect to receive an email from us in about an hour to let you know when your wine will be ready. (Most orders are ready for pick-up next day, while some may take as long as a few days if we need to fill your order from multiple stores.) Plum Market Chicago Wine At PlumMarketChicagoWine.com, you can find a listing of our current offerings inventoried at our Old Town location. Requests If you are interested in a specific wine, please contact us here. Additional Questions Our friendly and professional staff is ready to assist you. If you have any questions regarding your purchase or if you need to cancel an order, please email Ecommerce at ecommerce@plummarket.comor call (855) PLUMMARKET (855-758-6627), Monday – Friday 9:00 AM – 5:00 PM EST. With the exception of high volume orders, all orders may be cancelled until the orders have been shipped. 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