MANAGED SERVICES ENTERPRISE SOLUTIONS OUR TECHNOLOGY COMPANY CAREERS ASK AN EXPERT CALL CENTER SERVICES Call Center Services Velocity’s U.S.-based support team provides technical assistance for a wide variety of software and hardware products ABOUT THIS SERVICE Best-in-class call center support services We’re committed to providing our customers with outstanding support services that ensure the health of their IT environment. Velocity’s support team members are available 24/7/365 to monitor the performance of your network and quickly resolve issues as they emerge. We are fast and nimble; we go all out to provide the best customer service in the industry. What it includes Network operations center (NOC) 100+ dedicated support team members 750+ inbound calls per day 1,500+ outbound calls per day Less than 30 second hold time Data, voice, network hardware and software installation support Enterprise call center 125+ dedicated support team members 2,000+ inbound calls per day 500+ outbound calls per day Less than 30 second hold time Network, computer and peripherals support Printer repair and installation Free-to-guest hospitality customer support Hotel and customer Wi-Fi support RELATED SERVICES Frequently paired services Our call center services connect well with other Velocity offerings. Voice Services and Solutions Hospitality Services V-Select® Client Portal SIPBand™ GET CONNECTED We manage your IT, so you can run your business Ready to make life a little easier? Velocity is here to simplify your organization’s technology needs, saving you time and money. Ask an Expert Recent news View All Posts LATEST Nov. 17 America Continues to Love Going to the Movies LATEST Nov. 15 Sixteen:Nine, Dave Haynes, Sits Down with Velocity’s John McCauley to talk DOOH LATEST Oct. 20 Velocity MSC Announces Headquarters Expansion and 2022 Growth Plans Get Connected Request a Callback Company Careers Press & Blog Support VELOCITY HQ ADDRESS 7130 Spring Meadows Drive W Holland, OH 43528 PHONE 419.868.9983 SUPPORT 1.877.375.3854 FAX 419.868.9986 TOLL FREE 1.866.983.5624 ABOUT US Established in 2005 by Greg Kiley, Chairman and CEO, Velocity is a managed services provider that creates customized, best-in-class solutions by integrating the latest technologies into its product offerings in the retail, hospitality, healthcare and entertainment industries. Velocity also manages digital signage and DOOH media solutions within the same verticals. Privacy Policy Acceptable Use Policy Code of Conduct Policy Antitrust Policy Terms and Conditions View All Tarrifs © 2021 Velocity A Managed Services Company. All Rights Reserved. All other trademarks and registered trademarks are the sole property of their respective owners.