JOIN CLUBS AMENITIES CLASSES FAMILY MEMBERS MEMBERSHIP INFORMATION AND GUIDELINES INTRODUCTION | MEMBERSHIP TIERS AND CATEGORIES | GENERAL MEMBERSHIP AND ACCOUNTING | GENERAL CLUB INFORMATION | DEPARTMENT GUIDELINES | CLUB WEST SAPPHIRE BENEFITS TERMS & CONDITIONS | CLUB WEST DIAMOND FAMILY TERMS & CONDITIONS | INTRODUCTION The Bay Club Company and its subsidiaries and affiliated entities (collectively, “TBCC,” the “Bay Club” or the “Company”) have adopted guidelines, procedures, rules and regulations (“guidelines”) designed to provide for the safe, enjoyable and healthy use of our clubs and premises and events by you, our members and guests. These guidelines apply to your conduct on the Bay Club’s premises, which includes your access to our clubs, sports amenities (including golf, tennis, squash, racquetball and basketball), all outdoor areas, including parking lots, sidewalks, and outdoor pools, and indoor and outdoor children’s play areas (collectively, “premises”) or any use of the Bay Club’s online, mobile, or interactive offerings or websites. They also apply to your conduct during its programs, training, events or other Bay Club-sponsored activities off the premises (“events”). These guidelines supplement those posted or otherwise provided in our clubs, on our web or mobile sites, or at our events. We may adopt guidelines applicable to a single club. In some instances, governmental laws may establish different requirements applicable to certain clubs that may not be outlined here. To the extent of a conflict with other guidelines, the more restrictive guideline applies. If you violate any of these guidelines, your membership or club access may be suspended or terminated. Members are responsible for their actions and the actions of their family and guests when at the Club. Should damage arise—whether property or personal injury—you are liable for all resultant costs. Our decision on all questions regarding construction or interpretation of these guidelines is final. Please note that not all rules may apply at all clubs if a specific department is not onsite. We may change these guidelines at any time without notice at our sole discretion. You may find the most current version of these guidelines at www.bayclubs.com/membershipguidelines. As a member or guest of the Bay Club, you are responsible to review and comply with these guidelines at all times. For questions, please contact a Membership Director or a General Manager. Bay Club Membership Benefits and Lifestyle Points are awarded at the discretion of The Bay Club Company (TBCC). Certain memberships have special membership arrangements, which entitle participating members to use and enjoy the facilities of reciprocal clubs in accordance with those clubs’ Rules and Regulations. The member agrees to abide by such Rules and Regulations, as they exist or may change from time to time. Further, the Club may change the reciprocal clubs from time to time. The Member expressly agrees that all use of the club facilities, exercise equipment, exercise machines, courts and any transportation provided by the Club is undertaken by the member or member’s guest at his/her sole risk. MEMBERSHIP TIERS AND CATEGORIES The Bay Club Company offers the following types of membership tiers and categories that are subject to change from time to time in the sole discretion of Bay Clubs. MEMBERSHIP TIERS VS. MEMBERSHIP CATEGORY All members have a membership tier and category. A membership tier is defined as a division of members within a membership category that share a particular set of benefits. Bay Club membership tiers are: Individual, Couple, or Family, as well as Junior, Young Professional, and Senior (where applicable). A membership category is defined as a division of members that share a particular set of benefits. Bay Club membership categories are: Single Site, Dual Site, Campus, Executive Club, and our Club West Collection, including Gold, Platinum, Diamond, and Sapphire. Some membership tiers and categories vary by location. Please see a Membership Director for more information. MEMBERSHIP TIERS SHARED MEMBERSHIP This membership is defined as one primary member, 21 years or older, who may add up to 5 additional members, without the limitation of needing to live in the same household. The primary member assumes financial responsibility for the entire membership, including dues, any ancillary charges or credits incurred by members in the shared membership. Pricing varies by club and membership type selected. Membership is available at select Club locations. INDIVIDUAL MEMBERSHIP This membership consists of one person 18 years of age or older. COUPLE MEMBERSHIP This membership is defined as any of the following: A married couple; registered domestic partners; two immediate family members 18 years of age or older; or a single parent and a dependent child. Minor children on a couple membership are eligible for the same benefits as children on a family membership. Members of a Couple membership must live in the same residence on a permanent basis. FAMILY MEMBERSHIP This membership is defined as any of the following: A married couple with one or more dependent children* and up to two grandchildren; registered domestic partners with one or more dependent children and up to two grandchildren; two immediate family members 18 years of age or older with one or more dependent children and up to two grandchildren; or a single parent and two or more dependent children and up to two grandchildren. Members of a Family membership must live in the same residence on a permanent basis, with the exception of grandchildren. Grandchildren must be under the age of 21 to be included on a Family membership. *Dependent children under the age of 21 may be members of the Club as part of a Couple or Family membership. Dependent children 21 years or older (not part of a Club West Sapphire Family membership) must either have their own membership, use the Club as a guest, or be added to a family membership as an add-on. Club West Sapphire Family memberships differ; please see Club West Sapphire Membership guidelines for more information. FAMILY ADD-ON Adult children ages 21 to 29 may be members of the Club as part of a Family Add-On Membership. Only children of the primary or secondary member on a Family membership are eligible. Monthly dues vary based on age and category. Additionally, a one-time $250 service fee will be assessed, but will be waived for active children on the membership upon their 21st birthday at the time of conversion. Adult children ages 21–29 under the Club West Sapphire Family membership are automatically included and do not need to pay add-on fees. Please refer to Club West Sapphire section for more information. Membership is available at select Bay Clubs and certain club-use restrictions may apply. Please note that fees are subject to change. NANNY ADD-ON A nanny or au pair may be added to an existing Family membership (limit two per membership) whenever there are children under the age of 15 years active on the account. A one-time $250 service fee will be assessed. A service fee is applicable for each nanny add-on, unless a new nanny is taking the spot of a current nanny and there is no break in monthly dues. Nannies are permitted full access to the Club, and children need not be present for a nanny to utilize the facilities. Members must complete the nanny/au pair application and agreement. Please note that fees are subject to change. JUNIOR MEMBERSHIP A typical Junior Membership consists of one person between the ages of 13 and 17 years old. The member’s parents are not entitled to the rights and privileges of this category of membership but may be a guest in accordance with the Club’s Rules and Regulations. Upon the member’s 18th birthday, the Junior member shall become a Young Professional member (if applicable), and his or her dues will increase to the Individual membership rate then in effect. The Junior membership is available at select Bay Club properties and certain club-use restrictions may apply. This membership is not available within the Club West Collection. Please note that age restrictions for Junior Memberships may vary by club. YOUNG PROFESSIONAL MEMBERSHIP Young Professional memberships are offered for Individual, Couple, and Family memberships. A Young Professional membership applies to members ages 29 years and younger. Upon the members 30th birthday, this membership will automatically convert to a full membership at the prevailing monthly dues rate. Couple and Family Young Professional memberships must consist at least one individual 29 years of age or younger (primary member). Young Professional Couple and Family memberships will automatically convert to full membership upon the primary member turning 30 years of age. Couple and Family memberships must meet the definition of such as described in the Membership Agreement. The Young Professional membership is available at select Bay Club properties and at select levels. Certain club-use restrictions apply. SENIOR MEMBERSHIP Members ages 65 or older may be eligible for Senior membership. Senior membership is available only at certain Bay Club properties and club-use access hour restrictions may apply MEMBERSHIP CATEGORIES SINGLE-SITE MEMBERSHIP This membership entitles the holder to access and charging privileges at a single club. This Membership is not available at all locations. EXECUTIVE CLUB, CAMPUS, AND DUAL-SITE MEMBERSHIPS An Executive Club, Campus or Dual-Site membership entitles the holder access and charging privileges to use and enjoy the facilities of participating reciprocal clubs in accordance with the participating clubs Terms & Conditions of your membership agreement and your Membership Information Guidelines. The member agrees to abide by such Terms & Conditions of your membership agreement and your Membership Information Guidelines, as they exist or may change from time to time. Further, the Club may change the participating reciprocal clubs from time to time. CLUB WEST COLLECTION The Club West Collection is the Bay Club’s preeminent membership, combining an assortment of signature benefits with our most exclusive access to date. These memberships entitle the holder to full access and charging privileges at all Bay Club properties in accordance with the Terms & Conditions of your membership agreement and your Membership Information Guidelines of the club. The member agrees to abide by such Terms & Conditions of your membership agreement and your Membership Information Guidelines, as they exist or may change from time to time. GENERAL MEMBERSHIP AND ACCOUNTING MEMBER SERVICES There are several options for members who have questions about their membership. Any time you are at the Club, please feel free to stop by the Front Desk and we will be happy to help you. In addition, many services can be completed in Bay Club Connect. The Member Service Team is available 9:00 am–6:00 pm Monday through Friday and 9:00 am to 2:00 pm Saturday and Sunday. BAY CLUB CONNECT Bay Club Connect is an online platform that allows you to pay your bill online, update your account information, view charge activity between billing statements, and view and download previous statements. For more information, please visit bayclubconnect.com. All changes to your work address, home address, phone number(s) and email address should be made on bayclubconnect.com. Please note there is a $50 service fee for late payments and a $25 service fee for declined credit cards [or returned checks]. MONTHLY BILLING NOTIFICATION Monthly statements can be found on bayclubconnect.com Members will receive a monthly email notification with their statement – which can also be found in their Bay Club Connect account. Payments received after the due date will not appear on your statement. Please note there is a $50 service fee for late payments and a $25 service fee for declined credit cards [or returned checks]. DUES The Bay Club shall, from time to time, determine the amount and the terms of payment of dues. The obligation to pay dues is not dependent on the availability of all the Club’s facilities or the member’s frequency of use. Tournaments, repairs, maintenance of some facilities, renovations, and/or other occurrences may make it necessary for the Club to restrict the use of one or more facilities, or to close the Club temporarily. Dues will not be reduced or suspended during the time when facilities are unavailable. CHARGING PRIVILEGES All club members have charging privileges at the Club. These charges will be reflected on your monthly billing statements. The right to charge at other Bay Club Company properties is reserved for Dual-Site, Campus, Executive Club, and Club West Collection members. PAYMENT METHODS For safety, security, and simplicity purposes, we no longer accept cash as payment for in-club services and amenities effective February 1, 2021. Members have two options to pay their monthly statement balance: – Via debit card or checking account with zero transactional fees or – Use a credit card with a 2.5% surcharge We accept Visa, Mastercard, American Express. If not already, in addition, both payment options can be set-up to be automatic on a monthly basis. To sign up for our automatic payment service or make a one-time payment, please visit bayclubconnect.com. Please note there is a $50 service fee for late payments and a $25 service fee for declined credit cards [or returned checks]. MEMBERSHIP CHANGES A membership change occurs when there is any change in membership tier or category. A membership change fee is dependent upon the type of membership tier or category change. All changes will be based on the current membership offerings and past membership types and categories may not be available. For transferable memberships, moving between Club West membership categories will restart the 24-month vesting period. MEMBERSHIP UPGRADES There is no membership change fee to upgrade your membership to a higher tier within your current membership category (e.g. Executive Club Individual to Executive Club Couple). If you are upgrading to a higher membership category or to a transferable membership, you will be charged the difference in the initiation fee between the membership categories. All upgrade requests must be submitted through bayclubconnect.com and are not confirmed until a digital agreement is completed and returned for your record via email. MEMBERSHIP DOWNGRADES To downgrade your membership within the same tier or to a new category, one calendar month’s notice is required. For instance, if your request is submitted and confirmed in January, the month of February is counted as your month’s notice and your change would go into effect in March. There are no additional restrictions to when you may downgrade your membership but please note, if you choose to downgrade your membership and would like to upgrade to a higher membership category at a later date, you will be charged the difference of the rack rate initiation fees between your membership category and the new category. All downgrade requests must be submitted through bayclubconnect.com and are not confirmed until a digital agreement is completed and returned for your record via email. SHARED MEMBERSHIP CHANGES The total number of Active participants may not exceed six (6) members at any given time. Requests to remove a participant from the account will go into effect the 1st of the following month, if the request is received in Bay Club Connect by the 25th of the current month. Any request to add a participant to the account, up to the max limit of 6 members, will incur the respective prorated monthly dues associated with the Member’s Shared Membership type. Membership conversions from an existing Individual, Couple or Family membership to a Shared Membership will occur the first of the following calendar month, by way of example if a membership change request is made on November 5, the membership will convert to Shared Membership as of January 1. MEMBERSHIP TERMINATIONS VOLUNTARY TERMINATIONS To resign your membership, one calendar month’s notice is required. For instance, if your request is submitted and confirmed in January, the month of February is counted as your month’s notice and your membership would be terminated effective in March. All cancellation requests must be submitted through bayclubconnect.com and are not confirmed until a digital agreement is completed and returned for your record via email. Prior to your final day of access, you are required to bring your account balance to zero and return any club property (i.e., locker keys). INVOLUNTARY TERMINATIONS The Club reserves the right to suspend or terminate membership if the member(s) fail to comply with any rules and regulations adopted by the Club—or for any conduct the Club determines to be improper, or in any way not in the best interest of the Club. TRANSFERABLE FEE MEMBERSHIPS Any Transferable Fee member may terminate at will his, her, or its membership at The Bay Club by delivering to the home club’s office a written resignation and application for Transfer of Membership. Transferable memberships may not be transferred except as follows: 1. Memberships must be in place for a minimum of 24 months. 2. Memberships may be gifted to lineal descendants by lifetime or testamentary gifts, or by virtue of the laws of succession. 3. Once a written resignation and application for transfer of membership has been received, memberships may be resold on a best-efforts basis by The Bay Club. Memberships offered for resale shall be on a first-applied, first-sale basis. A fee of 30% of the gross proceeds of the sale shall be retained by The Bay Club. Memberships may not be sold to third-party purchasers directly by members. All membership transfers will be sold and processed by The Bay Club. Example 1: A member joins as a Club West member under the Transferable Fee options for $15,000. After paying monthly dues for a minimum of 24 months, the member decides to terminate his or her membership and the prevailing intial Transferable Fee for a Club West membership is currently selling for $25,000. The member will be entitled to $17,500 ($25,000 * 70% = $17,500) upon completing the appropriate paperwork and the successful transfer of the membership. Example 2: A member joins as a Country Club member under the Transferable Fee option for $15,000. After paying monthly dues for a minimum of 24 months, the member decides to terminate his or her membership and the prevailing Transferable Fee for a Country Club membership is currently selling for $10,000. The member will be entitled to $7,000 ($10,000 * 70% = $7,000) upon completing the appropriate paperwork and the successful transfer of the membership. The Bay Club may terminate this Agreement and end Member’s Use Privileges if Member and/or his/her Guests, Extended Family Members, Significant Other, and/or Immediate Family Members violate the Membership Guidelines and Terms and Conditions related to operation of The Bay Club’s Club Facilities or other locations. In such case, monthly dues shall be prorated as of the termination date. The Transfer Fee shall not be returned to the Member. Notwithstanding such termination, Member shall remain liable for any amounts owed to The Bay Club and this obligation shall survive the termination. LEAVES OF ABSENCE (LOA) Members may apply for LOA if they would like to place their membership on hold for a minimum of one month and a maximum of six months. LOA requests require one calendar month’s notice. For instance, if your request is submitted and confirmed in January, the month of February is counted as your month’s notice and your LOA would go into effect in March. There is no limit to the number of times a member is permitted to go on LOA. However, in order to request an additional LOA, you must return to active membership status for a minimum of one (1) month. In addition, LOA cannot be applied retroactively. For the LOA to be approved, the membership account must be current. Additionally, while on LOA members are not permitted to use the Club under any circumstances and if they do so, they will be charged the full monthly dues rate. All LOA requests must be submitted through bayclubconnect.com and are not confirmed until a digital agreement is completed and returned for your record via email. LOA MEMBERSHIP FEES The dues rate for all Single-Site, Dual-Site, Campus, and Executive Club memberships on LOA are $50 per month. The monthly rate for Club West Collection Memberships is 50% of your current monthly membership dues. Please note that if a member uses a club while on LOA or decides to end his or her LOA mid-month, the full dues rate for that month will be charged. PAID-IN-FULL MEMBERSHIPS The month(s) your membership is on LOA will not be counted toward the number of months listed on your membership agreement, and you will be expected to pay the LOA rate during the months you’re absent in full at the time your request is confirmed If you chose to extend your LOA, you will be charged upfront for the additional month(s). We will not provide a refund or credit for LOA ended early. TRANSFERABLE MEMBERSHIPS The month(s) your membership is on LOA will not be counted toward your 24-month minimum for eligibility (i.e., your first 24 months of membership). SHARED MEMBERSHIPS Leave of Absence (LOA) is not available with the Shared membership. Add-on members may be removed for the next month’s billing cycle by the 25th of the prior month. If a Primary member wishes to be removed, one calendar months’ notice is required, in writing, to Bay Club Connect, and will take effect one calendar month after the first of the following month. In addition, a new Primary member must be identified to complete a new membership and financial agreement with one calendar months’ notice. LEGAL SEPARATION OR DIVORCE OF MARRIED MEMBERS In the event of the divorce or separation of spouses having membership privileges under either a Family membership or a Couple membership, the membership, including all of its rights and benefits, will vest solely in the spouse awarded the membership by an agreement of separation or a decree of divorce. Until the award of the membership and written notice thereof is provided to the Club, both spouses will be jointly and severally liable for all dues and charges and both may continue to enjoy membership privileges so long as such amounts are timely paid. The Club reserves the right to not transfer the membership to either spouse if the Club, in its discretion, is unable to determine the person who is lawfully entitled to receive the membership. When ownership of the membership has been determined, written notice thereof and the relevant documentation shall be promptly delivered to the Club. The disposition of the membership must be determined within one year after a separation or, in the case of a divorce, within such one-year period, the title to the membership must be addressed. In the decree of divorce, the Club has the right to suspend membership privileges until ownership of the membership has been determined and the Club has received written notice thereof and the appropriate documentation. The Club shall also have the right in either such case to deem the membership resigned in its discretion. Following a separation or divorce and award of the membership as contemplated hereby, the spouse awarded the membership shall have the right to determine which Immediate Family Members will be permitted to use the Club Facilities under the membership. The Club will not become involved in any domestic or other dispute concerning ownership or issuance of a membership and does not have any liability or responsibility for resolution of such disputes. If the Club is uncertain as to who should receive the refund, if any, associated with a refundable membership, the Club in its discretion may file an interpleader action or similar type action and thereby deposit the refund amount into the registry of a court of competent jurisdiction for the court to determine who is entitled to the refund without recourse to the Club. The Club shall be entitled to a reimbursement of reasonable attorneys’ fees and costs from the Member in question for filing such interpleader action. The Club reserves the right to petition the divorce court to determine who is entitled to the refund, if any, once the refund becomes payable. GENERAL CLUB INFORMATION MEMBER CHECK-IN Upon arriving at the Club, all members must check in at the Front Desk for each visit. Please use the Bay Club Connect mobile app to check-in at all locations. GUESTS Your guests are always welcome at the Club, however each guest is limited to up to 2 visits per month regardless of which member they are a guest of. If you are bringing a guest to the Club, please be sure to check in at the Hospitality Desk, pay the prevailing Guest Fee ($30 for those 13+ and $15 for those 12 and under), and have your guest complete a registration and waiver form. It is likewise imperative that members understand that they are responsible for all conduct, actions, and behavior of their guests while on Bay Club property. Guests may utilize the facilities or play a sport only when accompanied by a member. The Club reserves the right to limit the number of guests a member may bring to the Club and to adjust guest fees at any time without prior written notice. Existing members are not permitted to use the Club as a guest while on a Leave of Absence or suspended status. Active members will receive monthly or quarterly guest passes depending on membership tier, as follows: – Club West Members: 2 Guest Passes Monthly – Executive Club, Campus and Single Site Members: 2 Guest Passes Quarterly Guest passes will be available in your Bay Club Connect account. Guests passes issued between January 1 through October 31 will expire on December 31. Passes issued between November 1 through December 31, will roll over into the following year and expire in December of the following year. VALET PARKING Complimentary valet parking is available at select clubs for you and your guests during during select hours of operation. Closing time is subject to change. Should your car be left with Valet after the normal valet hours, your vehicle will be parked in an available spot within the Valet Lot, and your keys will be held at the Hospitality Desk labeled with vehicle parking location. LOCKERS Day lockers are provided by the Club for daily temporary storage only. These lockers are emptied nightly, and the Club is not responsible for items left in them. Please note that members may be charged up to $75 to replace the lock if they misplace their key. Private lockers, including executive lockers, are available for a monthly fee on a limited basis at select clubs. Members and guests agree not to store valuable items in any lockers. Bay Club is not responsible for any items stored on property. Most club locations have safety deposit boxes on property that can be utilized by members. CHILDREN AND LOCKER USE Children’s use of the locker rooms varies by club. In most clubs that allow children to use the locker rooms, children up to the age of four years are permitted in opposite sex locker rooms. Family Locker Rooms are also available at select club locations. LAUNDRY For members who hold a private locker, laundry service is available for a monthly fee on a limited basis at select clubs. To utilize the laundry service, please see your local club for operating guidelines. LOCKER ROOMS The sauna, steam room, and whirlpool spa (where applicable) are available to members and guests over the age of 16 and have specific rules regarding their use posted in corresponding areas. Please read them carefully, both for your safety and to preserve the water quality and relaxing experience for all members. LOST AND FOUND The Club is not responsible for lost or stolen items. Should you accidentally leave your belongings at the Club, please inquire about them in person at the Front Desk. Unclaimed articles are donated to charity after 30 days. CELL PHONE USE Cell phone use has an impact on the quality of the member experience and their privacy. Cell phone use is permitted only in the Main Lobby, Food & Beverage, and outdoor areas. Please refrain from conversing on speaker phone or FaceTime in public gathering spaces. Silent cell phone use (no phone calls) only is permitted in the Fitness Center and Clubhouses. Ringers must be off on the golf course, driving range, tennis and squash courts. Cell phones use is not permitted in the locker rooms, the Spas, or the group exercise, cycling, and mind-body studios. PERSONAL MUSIC Listening to music at the clubs is welcomed but please use headphones and be respectful of others. PRIZE REDEMPTION Merchandise certificates or gift cards awarded as prizes must be used in The Shop or the golf shop, unless otherwise noted. Any merchandise credit is to be used by December 31 of the year the certificate/gift card is awarded; credit not used by that time will be forfeited, unless otherwise noted. If awarded between November 1 and December 31, the certificate or gift card will expire at the end of the following calendar year, unless otherwise noted. Members may not apply credit to their membership account or use it for any purpose other than what was intended. STANDARDS OF CONDUCT UNACCEPTABLE BEHAVIOR The Bay Club expects all members (and guests) to act in an acceptable, responsible, and professional manner while at a Bay Club property. Defining this behavior to address every situation is difficult, and this policy does not intend to do so. Unacceptable behavior, and/or any deliberate action that is extreme in nature and is obviously detrimental to The Bay Club’s efforts to fulfill its mission or purpose, will not be permitted in the Club, and can lead to suspension or termination of Club membership. To avoid any possible confusion, however, some of the more obvious unacceptable behaviors are noted below: – Negligence or any careless action that endangers the life or safety of another person. – Possession, use, distribution, sale, transfer, or being under the influence of controlled or mind altering substances. – Unauthorized possession of dangerous or illegal firearms, weapons, or explosives. – Engaging in criminal conduct or acts of violence or making threats of violence toward anyone on TBCC premises; fighting or provoking a fight on TBCC premises; or negligent damage of property. – Threatening, intimidating, or coercing associates, members, guests, or any other persons associated with TBCC. – Abusive or indecent (including, but not limited to, sexual) conduct toward members, associates, and guests. – Any act of harassment, sexual, racial or otherwise; telling sexist or racist jokes; making racial or ethnic slurs or otherwise engaging in discriminatory conduct, actions or behavior. – Any illegal activity, crime, or grossly negligent act committed on TBCC property. “Grossly negligent” is defined as that which falls outside the actions of a prudent person in the same or similar situation. Criminal activities will normally be referred to authorities for legal action. HARASSMENT/DISCRIMINATION TBCC is committed to providing a Club membership environment free of harassment and/or discrimination. TBCC’s policy prohibits discrimination and harassment of any kind, including (without limitation) based on race (and all traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), color, religion, creed (including religious dress and grooming practices) sex (including pregnancy, childbirth or related medical conditions, and breastfeeding and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression or transitioning, actual or perceived accent or ability to speak English, age (40 and over), disability, marital/familial status, source of income, military or veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, persona who are victims of violent crime, domestic violence, harassment or discrimination, or any other consideration made unlawful by federal, state, or local laws. The following is a partial list: – Verbal conduct such as threats, epithets, derogatory comments, or slurs. – Visual conduct such as derogatory posters, photographs, cartoons, drawings, or gestures. – Physical conduct such as assault, unwanted touching, or blocking normal movement. – Retaliation for reporting harassment or threatening to report harassment. – Unwanted sexual advances. – Visual conduct, such as leering, making sexual gestures, or displaying sexually suggestive objects, pictures, cartoons, or posters via the mail, email or in person. – Verbal abuse of a sexual nature, graphic verbal commentary about an individual’s body, sexually degrading words to describe an individual, or suggestive or obscene letters, notes, or invitations. FIREARMS AND WEAPONS It is the Company’s policy to maintain a firearms and weapons free environment and prohibit the possession of firearms and weapons regardless of any license or permit that an individual may have which would otherwise authorize the individual to carry firearms or weapons. The only exception applies to active, on-duty, law enforcement officers. NON-BAY CLUB INSTRUCTION Formal personal or group instruction with regard to fitness and sports training is not permitted by any individuals other than authorized Bay Club staff. PETS/SERVICE DOGS No animals are permitted in clubs or on club grounds (including golf courses), unless they are designated service animals, except during specific animal-focused events. A service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability; the task(s) performed by the dog must be directly related to the person’s disability. The service dog is permitted to accompany the individual with a disability to all areas of the facility where members and guests are normally allowed to go. PHOTOGRAPHY Members are welcome to take photos of themselves or immediate family members while enjoying the Club. For privacy purposes, we ask members to refrain from taking photos of other members or making social media posts without their express advance permission. The Club will not be responsible for any member taking photos or making social media posts about with or about other members. DEPARTMENT GUIDELINES JUMP TO: FITNESS | SPORTS | FAMILY | HOSPITALITY GENERAL BOOKING INFORMATION Members may confirm reservations for various club activities and programs, including booking tennis and squash courts, group exercise classes, childcare, and spa appointments. See below for specific booking details. When you are ready to book, simply use the Bay Club Connect app. An individual member may book one reservation per day per sport. Couple or Family memberships may book up to two reservations per day per sport. Shared Memberships may book one reservation per day, per club, per membership. Additional reservations may be secured the day of play based on availability. Member must be present at time of play or a cancellation fee will be incurred. Please note that our Late Cancellation and No-Show Guidelines apply to all reservations. Please see specific sport or service below for cancellation details. FITNESS INDOOR & OUTDOOR FITNESS The Club reserves the right to deny the use of the Fitness Center to anyone not willing or able to properly and safely use fitness equipment. Shirts and closed-toe shoes are required at all times. As a courtesy to others, please return mats and weights to their designated areas, place trash and towels in the appropriate receptacles, and limit your cardio workout to 30 minutes when others are waiting for a machine. Additionally, we ask that you allow others to work in when using strength training equipment. CHILDREN’S USE OF FITNESS Children under the age of 12 are not allowed to use the Fitness equipment unless they are working with one of the Club’s trainers. Members ages 12–13 are allowed to use the Fitness equipment if they are under direct adult supervision and have taken our Teen Training Safety Course. Direct supervision means the parent is watching the teen at all times; the teen and adult may take turns doing sets but may not do sets concurrently. The adult must know weightlifting techniques and the operation of fitness equipment well enough to prevent injury to the teen. Members ages 14–17 are allowed to use the Fitness equipment without supervision if they have completed a Teen Training Safety Course. FITNESS ATTIRE Proper attire is required for anyone using the Club. Appropriate footwear and shirts are required in all public indoor and outdoor recreational areas, including closed-toe shoes in fitness areas and non-marking shoes on all hardwood exercise floors and courts. For tennis, squash, golf course, and clubhouse-specific guidelines, please see respective department. GROUP EXERCISE AND CYCLING STUDIO ETIQUETTE Children under the age of 12 are not allowed to use the Fitness equipment unless they are New students should arrive to class ten minutes early to discuss any injuries or special concerns with the instructor prior to the start of class. We ask that you follow the instructor’s routine, as classes are a group activity. Specific guidelines are posted at the entrance of each studio. Please follow these guidelines carefully for the safety and enjoyment of all members. Additionally, we ask that you keep conversation to a minimum, wipe down the equipment after class, and return it to its designated storage space. We ask that members and guests arrive on time to all classes. Entering a class late is disruptive and strongly discouraged. MIND-BODY STUDIO ETIQUETTE These areas are designed to be tranquil environments. And as such, we ask that you keep your voice low and refrain from performing other high-impact fitness activities in and around these areas. The yoga rooms are available for private practice when classes are not in session. However, if an instructor needs the room for a private lesson, you will be required to change rooms. The Pilates allegro reformers are available to members who have undergone sufficient Pilates instruction, when classes are not in session. However, we ask that you do not move the equipment from its designated spot and that you respect the equipment and the space. The Pilates and Gyrotonic® equipment in Private Studios are not available for use, unless with an instructor. We ask that everyone be on time to all classes, as entering late is disruptive and strongly discouraged. – update this to match the in-club signage. GROUP EXERCISE RESERVATIONS All members have three-day advance booking access for select classes. SPORTS JUMP TO: AQUATICS | RACQUET SPORTS | GOLF ADVANCE SPORTS RESERVATIONS Members may book reservations based on level of membership. Advance reservation windows are as follows: – Club West Sapphire: 14-day advance bookings (includes exclusive access to protected tee times up to 48 hours in advance) – Club West Diamond: 9-day advance bookings (does not include protected tee times) – Club West Platinum: 5-day advance bookings (does not include protected tee times) – Club West Gold: 4-day advance bookings (does not include protected tee times) – Executive Club and Campus memberships: 3-day advance bookings, where applicable (does not include golf; court bookings may not apply at all clubs) – Single Site memberships: 2-day advance bookings, where applicable (does not include golf; court bookings may not apply at all clubs) Access to protected tee times varies by club and membership category; Club West Sapphire members’ access to protected tee times at locations other than their home club may also vary. SPORTS FEES Members may book reservations based on level of membership. Advance reservation windows are as follows: – Club West Sapphire: Complimentary sports reservations for golf, tennis, and squash – Club West Diamond: Complimentary sports reservations for golf, tennis, and squash (does not include protected tee time when the guest of a Club West Sapphire member) – Club West Platinum: Access to and 25% off golf reservations before 2:00 pm, golf reservations are complimentary after 2 pm. Access to tennis and squash – Club West Gold: Access to and 10% off golf reservations and access to tennis and squash * Please note in addition to the above, indoor tennis access is complimentary for all Club West Collection. Guests: Club West Sapphire guests receive 25% off all sports when accompanied by a member. Club West Diamond guests receive 10% off all sports when accompanied by a member. To see more information on specific sports reservations, refer to the sections below. AQUATICS General Information Showers must be taken before entering any of our pools. Outdoor showers are available at all outdoor pool locations. Lifeguards are on duty on a seasonal basis. When all lanes are occupied, please be respectful of others by sharing lanes and limiting your swim to 30 minutes. Pool Area All children under the age of 14 must be directly supervised by an adult at all times (please see Children’s Guideline section). For the safety and enjoyment of all members, please follow all other rules and regulations posted and ensure that your choice of swimwear is appropriate for all members. Swim Test Protocol All children ages 13 and younger are required to take a test where they must swim unassisted for 1 lap in a 25-yard pool without wearing googles and tread water for 60 seconds. Once they pass, they’ll receive a wristband that they must wear in and around the pool, indicating that they are water safe. (Though we still ask that children are supervised at all times). If a child is not water safe, the parent/ guardian must be in the pool with the child, within “arm’s reach” at all times. This protocol is active Memorial Day through Labor Day. Triple-Up Guideline As a matter of law, a pool must be shut down up to 24 hours (depending on pool size) if a child has had an accident in the water. Therefore, while using any club pool or water feature, all non potty-trained swimmers must wear three layers: A swim diaper, reusable plastic pants (tight fitting around the legs), plus a swimsuit. Please make sure children use the restroom before they swim, and encourage them to take a restroom break at least every hour. Children’s Pool Breaks (Adults-Only Swim) During busy times, lifeguards may, at their discretion, call a 10-minute Children’s Pool Break to give kids a chance to rest and take some time away from the water and sun. This is also a time to re-apply sunscreen, hydrate, and use the restroom. During a Children’s Pool Break, no one under the age of 16 is permitted in any of our pools. Lifeguards Although parents are always responsible for supervising their children, lifeguards are staffed during our peak Summer season for the safety and service of our members. Lifeguards may enforce rules that are posted/listed or not, as situations warrant. We ask all parents and members to follow all rules, whether posted or not, to ensure a positive experience for all. Toys and swim equipment will be restricted at the discretion of the lifeguard based on safety concerns. Squirt guns are limited to what is available in The Shop; hard balls (e.g., tennis balls) and Frisbees are not allowed in and around the pools. Please contact your club for specific lifeguard hours. Swim Team Swim Teams are offered at several locations year-round and are open for children ages 5–18. Please note all children who participate on one of our Bay Club swim teams must be listed on a family membership . Complimentary water aerobics programs are listed on our group exercise schedule and offer a fun, cardiovascular and strength-training workout in the comfort of the water. RACQUET SPORTS Court Etiquette All members and their guest(s) are asked to follow our Court Etiquette guidelines to assure a pleasant experience for all: – Please wait for the completion of the point before entering and allow players to finish a game; if entering players are late for their court, the game in progress should stop. In tennis, while the next group of players is waiting during final game, no-ad scoring should be used. Squash players should always knock prior to entering. – Verbal and racquet abuse are not tolerated. – In consideration of those on the adjacent court(s), keep noise to a reasonable level. – If your ball rolls onto the adjacent court, do not run onto that court to retrieve your ball. Ask politely for the ball to be returned (e.g., “Court 4, the ball behind you. Thanks!”). If a ball rolls onto your court, wait for the completion of the point on the adjacent court before sending the ball back. – Please refrain from bringing any liquids onto the squash courts. – Always leave the tennis court presentable for the next member by removing all towels and trash. Tennis and Squash Attire Appropriate sports attire must be worn at all times. Swimsuits and bare feet are not allowed on the courts. Non-marking regulation tennis or squash shoes are required on all courts. Protective eyewear for squash is required for all players 18 years of age or younger and is highly recommended for all others. Court Reservations Each member is responsible to book his or her own court reservations and may make only one reservation at a time. Reservations must include a minimum of two names for both singles and doubles bookings (tennis only). Back-to-back reservations are not permitted and playing partners cannot reserve courts consecutively. Further, a court reservation cannot be transferred to another member. A member may make one court reservation per day. Couple or Family memberships may make up to two reservations per day. Once the reservation time has passed, the member can make additional same-day bookings, based on court availability. Note: Those with Club West Sapphire or Club West Diamond memberships may book up to two prime time reservations in advance per week, per membership. Additional prime time courts may be booked up to four days in advance. Court Online Booking Site To reserve your court, please login at https://courtbooking.bayclubs.com/. Your email address is your username; however, it must match the email listed on your membership account. If you need to update your email address, please visit bayclubconnect.com. If you do not have a password, or have forgotten your password, click ‘Retrieve Password’ on the Court Booking website and follow the prompts. For detailed information regarding the booking guidelines for your membership, click on the Guidelines link on the booking site’s navigation bar. Court Check-In All members must check in at the Front Desk or Court Reservations Desk for their court assignment prior to play or be subject to the Late Cancellation fee of $25. If you have not checked in within 15 minutes of your reservation time, your court may be given to a waiting member, and you will be charged a Late Cancellation fee. Late Cancellations Should you need to cancel your court reservation please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a $25 late cancellation fee for cancellations made within 24 hours of the booking time, or if the court is left unoccupied during the scheduled time of play; the full court fee will be assessed for indoor court cancellations. Multiple cancellations may result in a suspension of booking privileges. No-Shows Any member who books a court and does not show up for play within 15 minutes of the reserved start time will be subject to a minimum charge of $25. Additionally, after 15 minutes, the reserved court will then be released for open reservation. Excessive no-shows may result in a 30-day suspension of court booking privileges. GOLF Golf is a sport in which etiquette and consideration of others are of paramount importance. In that respect, the following Golf guidelines have been thoughtfully compiled and set in place to ensure an exceptional experience for all Bay Club golf courses. General Etiquette Proper etiquette for all golfers begins upon arrival at the Club and continues through the round and until the golfer leaves the property. The following are our general etiquette guidelines: – All members and guests must check in with the golf shop team prior to setting out on the course. – Each of our clubs provides locker rooms for changing in and out of golf attire and shoes. With this in mind, the changing of shoes or clothes is prohibited anywhere other than in the locker rooms. – Golf is a game of concentration. Consequently, all those on or near the course and practice areas should have their cell phone ringers turned off. We also ask that in consideration for those relaxing in the Clubhouse, that you take and make all calls outside, in areas that do not interfere with play. Those expecting calls should set their phones to either an inaudible alarm or vibration mode. – To ensure the proper pace of play, every golfer must have his or her own set of clubs; sharing a set is not permitted. If you are in need of a set of clubs, please speak to a golf shop associate regarding rentals. – Music in golf carts is permitted providing it is kept at a volume to not disturb others in the group. Golf & Country Club Attire All members and guests must wear appropriate attire while at the Club to ensure a pleasant environment for all. Please familiarize yourself with the following guidelines and adhere to them at all times: – Clubhouse, 77 Social Club, and Dining Room: Golf, tennis, and business casual attire with slacks and an appropriate shirt are allowed. Tasteful denim is permitted, including jeans and skirts, but must not have any rips, tears or holes. No cutoffs are permitted on property. Men’s shirts must be tucked in at all times with the exception of Tommy Bahama-style, button-down shirts (collared without shirttails) designed to be worn outside of pants. – Hats, visors, and caps or hoods with bills facing forward may be worn at all times outside the Clubhouse, but are not allowed in the Clubhouse other than in the golf shop. Shorts are permitted all day in our Clubhouses and 77 Social Clubs, and until 5:00 pm in our Dining Rooms. Please note that from time to time, the Club may host specific events that may require more formal attire. – Golf Course and Practice Facilities: We take pride in maintaining our courses to the highest standards. This pride should reflect itself in our attire when we play on our courses. All members, including juniors, must follow the dress code while on the golf course and all practice facilities. Members must inform their guests of the dress code in advance. – All Golfers: Denim jeans, athletic shorts, non-golf fitness attire and sweat clothes are not allowed on the golf course. Only golf shoes with soft spikes or sneakers are permitted. – Men’s and Boys’ Golf Attire: All golf shirts must have a collar or be golf specific sportswear. Golf shirts must be tucked in at all times while on property. Tommy Bahama-style, button-down shirts are permitted to be worn untucked. Traditional “Bermuda” shorts are permitted. All hats, visors, and caps must be worn with the bills to the front. – Women’s and Girls’ Golf Attire: Golf shirts may have shorts sleeves, long sleeves, or be sleeveless. Shirts without collars must have sleeves. Any type of tank top or halter-top is not permitted. Traditional Bermuda shorts, golf skirts, culottes, and slacks are permitted, but they should not be any shorter than mid-thigh. Cutoff shorts are not permitted. – We expect our members to ensure they and their guests adhere to the dress code so that our associates need not give any reminders. If a reminder of the dress code is needed, we expect members to please be courteous to club associates. We understand that golf fashion is ever-evolving and—while remaining in keeping with TBCC’s understanding of a proper club environment—we may change standards accordingly. Note that some additional rules may apply at specific clubs. Please check with the Club’s Hospitality Desk for additional details. Course Care Proper etiquette for all golfers begins upon arrival at the Club and continues through the round and until the golfer leaves the property. The following are our general etiquette guidelines: – All members and guests must check in at the pro shop prior to setting out on the course. – Each of our clubs provides locker rooms for changing in and out of golf attire and shoes. With this in mind, the changing of shoes or clothes is prohibited anywhere other than in the locker rooms. – Golf is a game of concentration. Consequently, all those on or near the course and practice areas should have their cell phone ringers turned off. We also ask that in consideration for those relaxing in the Clubhouse, that you take and make all calls outside, in areas that do not interfere with play. Those expecting calls should set their phones to either an inaudible alarm or vibration mode. – Upon completion of a shot, divots shall be replaced or fix with provided sand and ball marks on greens repaired. Riding Carts When utilizing golf carts, all members and guests agree to exercise good judgment and reasonable care in the operation of the vehicle, and to abide by the following: – Carts are for use by players on the golf course only. Any other use must be approved by the management team. – Carts may only be driven onto the grass when and where allowed. – Carts are never to be driven onto the course past restraining ropes. Carts should not be driven closer than 50 yards of the green. – Carts are to be kept on cart paths as much as possible consistent with efficient play. – Carts must stay on cart paths around tees and greens. Whenever carts are allowed off paths, we ask that you scatter the carts about the hole (fairway or rough) and return to path when prompted to do so. – Carts must follow arrows and cart signs, particularly in front of or around the greens and on fairways. – There are times when valid handicap flags allow modification of the above rules. – Anyone driving a cart must have a valid driver’s license. – A maximum of two carts will be assigned per foursome. Members are responsible for any and all damage caused by the use of a cart by the member or member’s guests, and members must return the cart to the golf shop in the same condition as when received. It is expressly understood that the Bay Club will not be liable for damages of any kind, whether to the person and/or property, or other loss, arising from the use of, operation of, from whatever cause, related to the use and operation of the cart by members and their guests. Members agree to pay for or reimburse the Bay Club for, on return of the cart, all charges incidental to all breakages or damage, other than ordinary wear, from such member’s and their guest’s use of carts. Please report all cart damage to the golf shop associate. Push Cart Pushcarts are permitted; however, all cart directional signs must be followed and carts must be kept 10 feet from all greens. Personal pushcarts are permitted; overnight storage policies vary by Club. Pace of Play Golf is more fun when played without delay. It is the responsibility of each member and guest to play his or her round in a fast and orderly manner. Please keep the following guidelines in mind to ensure a timely round: – The target time for completion of 18 holes is four hours. Restrictions will be placed on persistently slow players. Golf shop staff will administer the pace of play at four hours or less and/or keeping up with the group ahead of you. If there is an open hole in front of your group and a faster group is behind you, you must either close the gap or let the group play through. If a group remains out of position, the golf shop staff has the authority to pull the group aside and let faster players go through; move the group to the correct position on the golf course; or pull the group off the golf course and assign the group a later tee time. – During primetime hours, we strongly suggest that all groups on par 3s invite the next group waiting on the previous tee to hit their tee shots onto the green. Once they have hit their tee shots, the group on the green should proceed with putting out. Multiple violations of these rules will subject a Member to loss of the opportunity to make any tee times for a period of time established by the Club. Length of Play Reservations can be made for 9 and 18 holes; however, full green fees apply to both. Inclement Weather Cancellation Guideline During inclement weather conditions, the Course Superintendent or Director of Golf will determine if and when the course will be closed and cancellation fees will be waived (note Golf Cancellation and No-Show Guideline below). Inclement weather may not dictate the closing of the course and in that case refunds will not be issued. Rain Check Guideline Should your group wish to stop play due to inclement weather, paid players receive a rain check provided they have not played more than nine holes. No rainchecks will be issued once your group has teed off on the back nine of the course played. Rain checks may be redeemed within six months of your original tee time. Non-members may only use their rain check voucher while playing with a member. Golf Replay Guideline Members may replay the course based on availability. Please check with the golf shop after you have completed your round to book a replay. The replay green fee is $50; discounts apply, depending on membership category. Driving Range – All members with a tee time will receive an appropriate warm-up period on the driving range. We do ask that you limit this time to 30 minutes when others are waiting. Guests are welcome to use the driving range only when they are with a member who has a tee time scheduled for that day. Members within our Club West Collection will receive permanent color-coded bag tags designating membership level. Guests will receive dated single-use bag tags with the same color designation as their host, so that they will receive corresponding benefits. All members and guests must attach their bag tags to their bags and ensure that they are clearly displayed at all times. – There will be designated zones for each membership level within the Club West Collection. The teaching area, however, will be open to all levels. – Club West Sapphire Members will automatically have access to the driving range and practice facilities without having to check-in. Other Club West members and all guests are required to check in at the golf shop or with the driving range attendant (where applicable). Depending on membership level, fees may apply. – Members with access to golf without a tee time may have access to the driving range. Club West Diamond members without a tee time receive complimentary access to the driving range everyday, except before noon on the weekends. Club West Platinum members without a tee time receive complimentary access to the driving range after 2 pm. All driving range access without a tee time is based on availability. – One person is permitted per hitting bay. – We encourage our junior golfers ages 8–16 to use the driving range. When not with an instructor, juniors may use the driving range once they have taken a Junior Safety Orientation class. – Range balls are club property. They are not to be taken from the range or practice areas, or used on the golf course. Penalty fees will apply. Access to the practice facilities may be restricted for those found to violate this rule. – In an effort to repair and restore the range tee, please fill your divots and practice area with sand/seed mix where applicable. – No practice is allowed on non-maintained areas. – No pets are allowed on the practice area. – Please practice safety while on the range: Be aware of those around you and any maintenance associate on the range. Maintain a safe distance from others swinging golf clubs, do not walk in front of the hitting line, do not pick up balls past the hitting line, avoid hitting over the end of the range, and hit away from any range associate picking up golf balls. Boundaries at each range differ and must be followed; otherwise, a suspension of privileges may result. – Cell phone use is not permitted on the driving range. – Avoid loud, distracting conversations on the golf range. Golf Reservations A member may book one tee time per day (up to four players). Couple or Family memberships may book up to two tee times per day (up to eight players; maximum of two guests per tee time). Please see protected tee times guidelines for more information. Online Golf Booking Site To reserve your tee time, please us the Bay Club Connect app. Log in or create an account by providing your member ID and the last name on your membership. Guests Your guests are always welcome at the Club. We do require that you check in your guests at the golf shop prior to teeing off. Guests may play golf only when accompanied by a member, and each guest is limited to one time per month or up to a total of no more than four times per year. Members are responsible for the conduct of their guests. Active members will receive monthly rounds of golf, based on your membership tier, as follows: – Sapphire Members: 3 Rounds – Diamond Members: 2 Rounds – Platinum Members: 1 Round Golf rounds will be available in your Bay Club Connect account. Golf rounds awarded between January 1 through October 31 will expire on December 31. Golf rounds issued between November 1 through December 31 will roll over into and expire the following year and expire. Protected Tee Times and Tee Times Reservations Protected Tee Times and reservation times vary by location. For specific details, visit the Golf Booking tab under ‘Reservations’ on the Member section of our website. Please note that TBCC reserves the right to change the times and days associated with protected tee times at any time, including extending the protected tee times. Individual clubs may have additional guidelines. For more information, please speak to a Membership Director. Guests During Protected Tee Times During protected tee times, Club West Sapphire members can book up to two guests per membership per month. The same guest (Bay Club or non-Bay Club member) can play as a guest of a Club West Sapphire member during protected tee times one time per month for a total of no more than four times per year. Discounts During Protected Tee Times Guests of a Club West Sapphire member, including members who are booked via an advance reservation, qualify for a 25 percent discount on green fees. Club West Diamond members who are playing as a guest of a Club West Sapphire member during protected tee times will be subject to green fees minus the 25 percent Club West Sapphire guest discount. Club West Diamond and Platinum members who receive a slot by submitting their name to the list will receive their respective discounts. Golf Cancellation and No-Show Guideline Should you need to cancel your reservation—whether a protected or a non-protected tee time—please notify us 24 hours prior to your scheduled booking. Any member cancelling inside of 24 hours is subject to a $100 cancellation fee per player. All cancellation charges are up to the discretion of the Director of Golf. Members are responsible for their (non-Bay Club member) guests’ green fees. If the Club is able to fill the tee time within the cancellation period, the member will be notified and will not be charged for the late cancellation. FAMILY CHILDCARE GENERAL INFORMATION Each Children’s Center provides a variety of scheduled age-appropriate activities to keep children actively engaged throughout their stay including story time, circle time, bubbles, ball play, arts & crafts, active play, sports skills and more. All children under the age of 13 must be supervised by a parent or guardian or must be registered in the Children’s Center or Youth Center. A parent or guardian must remain on the property at all times while their children are at the Club. Guidelines may vary for special programs and camps. CHILDREN’S CENTER RATES AND RESERVATIONS Children of all ages must be included on your club membership in order to use the club facilities, or the current youth guest fee rates will apply. For Club West Sapphire Family memberships, two hours of complimentary childcare are available for up to two children per day (one and a half hours for infants). There are no restrictions on primetime hours. Family membership rates apply after the complimentary hours are exceeded. For any other Family memberships, two hours of complimentary childcare per day are available to each child. Complimentary childcare benefits are available up to 30 hours per family each month (15 hours max during prime-time hours at select clubs; please see your home club’s childcare department for more details). Family membership rates apply after the complimentary hours are exceeded. Hours cannot be rolled over to the following month. Reservations are based on availability and can be made online by visiting Bay Club Connect, or by calling the Children’s Center directly. Members may make advance reservations, based on membership type. Advance booking reservations are as follows: – Club West Sapphire: 14-day advance booking (unlimited complimentary hours; up to 2 hours per day per membership) – Club West Diamond: 9-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership) – Club West Platinum: 5-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership) – Club West Gold: 4-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership) – Executive Club: 3-day advance booking, where applicable (complimentary up to 30 hours per month; up to 2 hours per day per membership) – Campus: 3-day advance booking, where applicable (complimentary up to 30 hours per month; up to 2 hours per day per membership) – Single-Site memberships: 2-day advance booking, where applicable (complimentary up to 30 hours per month; up to 2 hours per day per membership – Shared Memberships (with child add-ons): 3 hours of childcare per day per active child on account DROP-INS Everyone is welcome in the Children’s Center but space and availability may be limited on certain days due to increase demand. In order for every child to have the optimal experience drop-ins will only be accommodated if space and ratios permit. To ensure a childcare reservation is available at your desired time, please log into Bay Club Connect and make a reservation ahead of time. For last minute visits, a drop-in fee may be assessed. Please contact the Children’s Center if you are running more than 15 minutes late, when possible we will adjust your child’s start time so you can take full advantage of your reservation window. CHILDCARE CANCELLATION GUIDELINE We realize there are times when you are unable to make your childcare reservation. When this happens, we ask that you give us a call 24 hours prior to your reservation, so that we may allow another member to take advantage of your reservation space. The primary member’s (booker’s) account will be assessed a late-cancellation fee equivalent to the reservation time at family rate per hour for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation. CHILDREN’S PROGRAMS Members may participate in a variety of recreational activities for children of all ages, including sport classes, ballet classes, karate, cooking, art classes, and more. Advanced registration is required, and program fees apply. Information on programs dates, times and club locations can be found on Bay Club Connect or your Club’s website. SOLICITATION POLICY Although we are thrilled that you may want one of our Associates to come to your house to babysit, Children’s Center Associates may not be solicited for babysitting services while on their shift, and phone calls to Associates during their shift are not permitted. WHAT TO BRING – Diapers (one for every hour of reserved childcare time) – Wipes – Extra set of clothes – Plastic bottles/containers only – Snacks Please label all items. Only labeled items will be used or fed to your child. Because of the severity of peanut allergies, food containing peanuts or tree nuts are not permitted in the Children’s Center. Please double check all labels before sending food with your child. HEALTH GUIDELINES Health issues are a concern for everyone. The Children’s Center relies on each family’s thoughtful assessment of their child’s health to keep our community strong. In order to assist you, we have provided the following helpful guidelines: – Please keep your child at home if they are showing any signs of cold or illness. This includes but is not limited to; cough, sore throat, flushed skin, fever, congested or runny nose, discharge from the eyes, upset stomach, vomiting or diarrhea. – If a child has been sick, he/she should remain home until he/she can fully participate in childcare activities. A 48-hour period is required for your child to stay at home after a fever, vomiting, or diarrhea has subsided without the aid of medication. – If your child or any member of your household tests positive for COVID-19, or was exposed to anyone who tested positive for COVID-19 we ask that you stay home and contact your home club to notify them immediately. – If a child has any type of discharge from their eyes or nose for any reason, he/she is required to stay home until these have subsided. – Please notify the Children’s Center of any contagious conditions contracted by your child (e.g., lice, chicken pox). The Children’s Center will not administer any medications or apply topical ointments to diaper rashes, although parents are welcome to come during the reservation time and do so. Parents will be notified if their child becomes ill or if they show any of the above symptoms. The staff will use their best judgment when requesting that your child be removed from Children’s Center. If the staff notifies you, we ask that you please pick up your child immediately. BAY CLUB CAMPS Our clubs offer a wide variety of camps suited to your child’s age range, as well as specialty programs and childcare services for children ranging in age from 3 to 18 years old. Each camp is tailored to a specific age group, providing activities that foster innovation and shared learning, carefully balanced with free periods and downtime. Extended care (childcare before and after camp times) is also available. For more information regarding Bay Club Camps or registration, please visit bayclubcamps.com or Bay Club Connect. BAY CLUB CAMPS REGISTRATION AND CANCELLATION GUIDELINES Camp cancellations and rescheduling sessions must be made in writing to the camp director. Rescheduling a camp session is based on the current capacity of the requested sessions and is not guaranteed. If a camp cancellation is made more than 14 days prior to the start of the camp session, 75% of the enrollment fee will be refunded. Camp fees are non-refundable for cancellations made within 14 days prior to the first day of the camp session, which is always on a Monday. HOSPITALITY CONNECT WORKPLACE SUITES Select clubs have fully-equipped Connect Workplace Suites available for members. Reservations for additional same-day hours can be made at the rate of $30 per hour. Advance booking reservations are as follows: – Club West Sapphire: 14-day advance booking (complimentary up to 4 hours per day per membership) – Club West Diamond: 9-day advance booking (complimentary up to 2 hours per day per membership) – Club West Platinum: 5-day advance booking (complimentary up to 50 hours per month; up to 2 hours per day per membership) – Club West Gold: 4-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership) – Executive Club: 3-day advance booking, where applicable (complimentary up to 20 hours per month; up to 2 hours per day per membership) – Campus: 3-day advance booking, where applicable (complimentary up to 10 hours per month; up to 2 hours per day per membership) – Single-Site memberships: 2-day advance booking, where applicable Key Return Keys will be issued for reserved rooms and must be returned at check-out. Failure to do so will result in a $60 charge. Cancellation Guideline Should you need to cancel your Connect reservation, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged $30 for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation. CLUB WEST SAPPHIRE BENEFITS TERMS & CONDITIONS The following terms and conditions apply to Club West Sapphire memberships only. Please note that most guidelines listed above this section apply to Club West Sapphire members as well. CLUB WEST SAPPHIRE FAMILY MEMBERSHIPS A Club West Sapphire Family membership consists of a married couple with one or more children ages 29 years and under and their immediate families. This membership can be augmented with family add-ons (see below). FAMILY ADD-ONS Club West Sapphire Family Members have the ability to add on adult children or their parent(s) or spouses parent(s) to their membership. For more information on the monthly fees for add-ons, please contact the Membership Department. The membership change fee will be waived for all Family Add-Ons to Club West Sapphire memberships. Dues are subject to change on an annual basis. LEGACY TRANSFER A Legacy Transfer is permitted for Club West Sapphire Family memberships to an adult child or adult grandchild of the primary member. This one-time transfer is complimentary and no additional transfers will be permitted. When a Legacy Transfer happens, the full Club West Sapphire family dues of the primary account holder transfers to the new primary account holder. Any current family members in the same membership may stay in the family membership. A Legacy Transfer is only available when the membership account is in good standing and both members are active on the account at the time of transfer. Some refundable deposits of Club West Sapphire memberships that were valid at time of membership agreement will be transferred to new primary account holder at the time of the Legacy Transfer. Deposits will be paid out as stipulated on the membership agreement made with the original primary account holder. MEMBERSHIP TRANSFER UPON DEATH In the unfortunate event of the death of the primary member having membership privileges under a Family membership, the membership, including all of its rights and benefits, will vest in the spouse or an active adult child listed on the account as per written on the decedent’s will. Until the award of the membership and written notice thereof is provided to the Club, the Club will freeze the account for up to three (3) months. Legacy transfer will be counted under this circumstance. The Club reserves the right to not transfer the membership to active family members if the Club, in its discretion, is unable to determine the person who is lawfully entitled to receive the membership. When ownership of the membership has been determined, written notice thereof and the relevant documentation shall be promptly delivered to the Club. The disposition of the membership must be determined within three (3) months after the death of the primary member, within such three month period the title to the membership must be addressed. The Club has the right to suspend membership privileges until ownership of the membership has been determined and the Club has received written notice thereof and the appropriate documentation. The Club shall also have the right in either such case to deem the membership resigned in its discretion. The spouse or active adult child awarded the membership shall have the right to determine which Immediate Family Members will be permitted to use the Club Facilities under the membership. The Club will not become involved in any domestic or other dispute concerning ownership or issuance of a membership and does not have any liability or responsibility for resolution of such disputes. If the Club is uncertain as to who should receive a refund, if any, associated with a membership, the Club in its discretion may file an interpleader action or similar type action and thereby deposit the refund amount into the registry of a court of competent jurisdiction for the court to determine who is entitled to the refund without recourse to the Club. The Club shall be entitled to a reimbursement of reasonable attorneys’ fees and costs from the Member in question for filing such interpleader action. The Club reserves the right to petition the probate court to determine who is entitled to the refund, if any, once the refund becomes payable. COMPLIMENTARY CHILDCARE Club West Sapphire Family members receive complimentary childcare for children registered on the Family membership. Complimentary childcare will be provided at all Bay Club locations featuring childcare facilities. Complimentary childcare is limited to two hours per two children, per day. For additional children on a Family membership and member guests, family hourly rates will apply. Reservations must be made in advance and are subject to availability. Please refer to the Childcare section under Department Guidelines above for further details regarding reservations and cancellation policies. COMPLIMENTARY SUMMER KIDS CAMP Club West Sapphire Family members receive up to eight weeks of complimentary Summer Kids Camp per membership, valid June–September 2021. Advance reservations are required; availability for complimentary reservations cannot be guaranteed. Summer Kids Camp benefits are valid for any children who are active on a Club West Sapphire Family membership. Reservations must be made for full weeks and cannot be split up. Make-up sessions will not be offered for missed days. Club West Sapphire Family Summer Kids Camps registrations can be made online by simply visiting bayclubcamps.com. Please refer to the Camp section under Department Guidelines for further details regarding reservations and cancellation policies. COMPLIMENTARY CORKAGE Complimentary corkage for up to four bottles of wine is available as part of a Club West Sapphire membership, during dining hours at select club locations in designated dining areas only. Special arrangements may be made for additional bottles by contacting the restaurant manager prior to reservation. Complimentary corkage benefit does not apply during special events or private events. Club West Sapphire member must be part of the dining party for this perk to be valid. COMPLIMENTARY CONNECT ACCESS Club West Sapphire members may book up to four hours per day at any Connect workplace suites location. Additional same-day reservations are at the rate of $30 per hour and are subject to availability. Please refer to the Hospitality section under Department Guidelines above for further details regarding reservations and cancellation policies. CLUB WEST DIAMOND FAMILY TERMS & CONDITIONS The following terms and conditions apply to Club West Diamond Family memberships only. Please note that most guidelines listed above the Club West Sapphire membership Terms and Conditions section apply to Club West Diamond members as well. COMPLIMENTARY SUMMER KIDS CAMP Club West Diamond Family members receive up to two weeks of complimentary Summer Kids Camp per membership, valid June–September 2021. Reservations must be made in advance and are based on availability. Summer Kids Camp benefits are valid for any children who are active on a Club West Diamond Family membership. Reservations must be made for full weeks, and make-up sessions will not be offered for missed days. Club West Family Summer Kids Camps registrations can be made online by simply visiting bayclubcamps.com. Please refer to the Camp section under Department Guidelines for further details regarding reservations and cancellation policies. Last updated 8.5.2021 Your DAILY ESCAPE awaits I'M INTERESTED IN JOINING PRESS ROOM BLOG CONTACT US CULTURE CAREERS © 2021 The Bay Club Company. Privacy Policy & Terms of Use Membership Guidelines Sitemap