What We Do How We Do It Client Stories Resources Work At MicroAge Talk to an Expert Sign In MICROAGE SERVICES SUPPORT MicroAge Services include basic support, in addition to deeper, advanced support offerings. MicroAge Support Responsibilities MicroAge’s support role includes: Troubleshooting and providing technical guidance for issues and escalations Collecting and validating specific services request details Maintaining communication with administrators to ensure issues are effectively addressed Assisting with licensing, invoicing, and subscription inquiries Supporting all purchasing and trial inquiries Submit a Services Request At MicroAge, we get it right for you the first time. Submit your services request below and a member of our support team will connect with you soon. You can also call our 24/7 Services Support line, 470-221-4557 for immediate assistance. * * * Platform: Azure Please explain the issues you're encountering and how MicroAge support can help:* Advanced Support Options Clients with more advanced requirements or complex environments can explore MicroAge paid support options for elevated support. These elevated support offerings include faster response timeframes, active MicroAge engineering involvement, and access to additional technical resources and support. Elevated support offerings include: Backing your teams with end-to-end Office 365 and Azure Options Maximizing value of Office 365 and Azure through Managed Services for routine engagement and adoption Facilitating rapid adoption of specified initiatives with a dedicated MicroAge Engineer with scoped projects SERVICE LEVEL AGREEMENTS MicroAge response times vary by the time the ticket is submitted and the priority level set by our in-house services teams. MicroAge support members make every reasonable effort to respond to support requests within the standard support hours, included below: PRIORITY IMPACT HOURS RESPONSE TIME HighService Outage (All users impacted)08:00 - 20:00 EST1 Hour HighService Outage (All users impacted)20:00 - 08:00 EST2 Hours StandardAll Other Requests08:00 - 20:00 EST2 Hours StandardAll Other Requests20:00 - 08:00 EST4 Hours WHAT WE DO Cloud Services Strategic Consulting Data Center Collaboration Security HOW WE DO IT Our Approach Our Mission/Our Story Industries We Serve Our Partners RESOURCES Client Stories Blog/News Resource Library Contact Us WORK AT MICROAGE Open Positions Join Our Team Benefits & Perks Our Culture LET’S CONNECT ©2021 MicroAge. All Rights Reserved. Privacy Policy | Terms and Conditions | Submit Services Request 1-800-544-8877 Sign In