Blog Contact My Ace Centre Checkout 0800 080 3115 About Getting Started Resources Services Ace Centre Learning Get Involved Technical support What to do when you need help Who should you contact? Select your current issue from the dropdown below to find out who to contact for advice. Select your issue. The device is not working properly. Your device needs repair by the product supplier. There are intermittent technical problems. You want to backup/restore user files. You need help to edit the communication software. You need help to update the operating system or communication software. You need help to change device settings or use features of the device, (e.g. volume, access settings). You need help to personalise the content of your communication software. You have difficulties with your device accessories (e.g. eye gaze, switch, joystick, mounting). You need support to use your device for functional communication. You need additional training. Your needs have changed and you need review. Your device is lost, stolen or damaged. You change address or your contact details change. You no longer need the equipment. You do not have a local AAC service/professional to support you, or you have been discharged from your local service. Your supplier/local AAC service cannot help you. Still having problems? Get in touch Send an email and a member of the Ace Centre team will be in touch as soon as possible. Contact us online > Give us a call Looking for assistance? Call our advice helpline number for support: 0800 080 3115 Office hours, 9AM - 5PM, Monday - Friday Remote support Download this app when remote support from the Ace Centre is needed Download app 0800 080 3115 Office hours, 9AM - 5PM, Monday - Friday Help and support: Contact us Technical Support Home About Getting started Resources Services Ace Centre Learning Get involved My Ace Centre Ace Centre is a registered charity no. 1089313. Registered as a company limited by guarantee no. 04268143 (England & Wales). Registered office: Ace Centre, Hollinwood Business Centre, Albert Street, Oldham, OL8 3QL. VAT registration number 785728278 Newsletter Sitemap Privacy Policy Safeguarding Copyright © Copyright Ace Centre 2021