Accessibility | Sitemap | Contact us | A to Z | Keep updated listen Residents Business The council Visitors Home > Residents > Advice and support > Food hygiene > Food complaints Food complaints Last Modified July 25, 2017 Download as PDF pdf Food law seeks to ensure that all food offered to the public is safe to eat and is accurately described. Public protection officers investigate complaints relating to food. This includes: Food poisoning allegations Contamination of food composition and Labelling If you have a complaint If you believe you have grounds to complain in relation to food you have purchased you can: Return the food to the place of purchase or complain to the food manufacturer directly. Contact information should be available on the packaging of the product Consult a solicitor and take legal advice, particularly if you wish to seek compensation Ask us to investigate the complaint Make A Food Hygiene Complaint After you make a complaint If you ask us to investigate our public protection officers will investigate it from a food safety point of view and will not get involved with helping you get a refund or any compensation. Proof of purchase and any packaging materials may be needed. Investigations can sometimes be long and could result in legal proceedings, in which case you may be required to provide a witness statement and give evidence in court. If the company can demonstrate precautions and systems, designed and operating to prevent the type of complaint you have made, it is impossible for us to take any further actions as the law provides a statutory defence. If you would like to discuss your complaint with a public protection officer please contact us. Contact Public protection division Number One, Bickerstaffe Square, Talbot Road, Blackpool, FY1 3AH Telephone 01253 478370 Email foodcontrol@blackpool.gov.uk Back to top Residents Advice-and-support Benefits Blackpool-Illuminations Council-tax Education-and-schools Health-and-social-care Housing Libraries-arts-and-heritage Life-events Parking-roads-and-transport Parks-and-community-facilities Planning-environment-and-community Sports-and-leisure Waste-and-recycling Business Business-rates Business-support-and-advice Commercial-waste Food-hygiene Licensing-and-permits Residential-landlords Working-with-the-council Your Council Blackpool-Council-jobs Citizenship Community-rights Council-meetings Creating-a-better-Blackpool Have-your-say Statistics-and-research The-Council Transparency-and-open-data Voting-and-elections Your-councillors Blackpool Council © | Privacy | Disclaimer | Contact us | Help We use cookies to improve your browsing experience. You can find out more about the cookies we use and how to customise your cookie preferences by visiting our cookie preference centre.You can also read our cookies policy Cookies settings Accept cookies