HOME GROUP RES OFFERING CLIENTS RIDS NEWS ROOM DOWNLOAD RESERVED AREA CONTACTS CONTACTS HOME/CONTACTS Contacts Legal and Operational Headquarters: Viale Piero and Alberto Pirelli, 6 20126 - Milan Italy info@res-group.eu +39 02 36570581 USA Empire State Building - 350 Fifth Avenue 41st Floor - New York, NY 10118 info@res-group.eu +1 646 480 0274 For more information do not hesitate to write to us: I have read the information on the processing of personal data and I agree *Required fields RES srl CF and P. IVA: 07883910965 REA: MI - 1988094 Cap. Soc. € 2.280.000 iv Tel: +39 02 36570581 Mail: info@res-group.eu Viale Piero and Alberto Pirelli, 6 20126 - Milan RES Group Offering News Download Contacts Supplier Portal Reserved Area Job offers Privacy disclaimer Cookie Policy

HOME GROUP RES OFFERING CLIENTS RIDS NEWS ROOM DOWNLOAD RESERVED AREA CONTACTS IT SERVICE DESK HOME/APPLICATION MANAGEMENT, OUTSOURCING AND SYSTEM INTEGRATION SERVICES/IT SERVICE DESK The strength of each company is efficiency, speed in solving problems, flexibility in their management: through an IT Service Desk , companies can create a single point of contact between users and management. The RES proposal in this area is a working group led by a Team Leader who will be the group manager and the deputy to maintain the constant level of communication with impacted users in the event of high-risk accidents. The RES Team's work is configured as a sort of intelligent system which, through successive refinement processes, increasingly improves its performance in terms of: Reduction of ticket processing times by identifying the best problem resolution procedures, thanks to: Instruments and approaches to measure the correct addressing of reports (dispatching) Preparation of workflows for types of requests and form-templates that can help in the collection of information to be requested from the user (or optimization of any existing forms) Identification of automatisms in the face of repetitive activities and, where possible, their realization independently Identification of what could be improved , in order to prevent the Service Desk request, through the evaluation, analysis and classification of the interventions carried out (functional complexities to be reported to the application area, simplification of administrative and configuration functions, training and / or information material for the user ...) For more information contact us I have read the information on the processing of personal data and I agree *Required fields RES srl CF and P. IVA: 07883910965 REA: MI - 1988094 Cap. Soc. € 2.280.000 iv Tel: +39 02 36570581 Mail: info@res-group.eu Viale Piero and Alberto Pirelli, 6 20126 - Milan RES Group Offering News Download Contacts Supplier Portal Reserved Area Job offers Privacy disclaimer Cookie Policy