Log in Find an agency Insurance Claims About Us Customer Care Integrity Claim Center From car accidents to storm damage, Integrity is ready to assist you with superior claims service 24 hours a day, seven days a week. Understanding the claims process We're here to help every step of the way. Auto claims Home or business claims Liability claims Workers' comp claims What to do after a car accident At the site of the accident, collect the following information: Name and contact information for all parties involved and potential witnesses Contact info and report number for responding police department Year, make and model of all vehicles involved Photos of the accident scene, the vehicles involved and any damages sustained by you or the other driver Important landmarks, addresses, route numbers, or road conditions Avoid discussions of insurance policy coverage, limits or fault Report your claim Please report your accident quickly and easily in one of the following ways: Contact us at (800) 445-3030 Contact your Integrity agent Sign up or sign in to your Integrity account to report your claim online If you only have glass damage, click here to report your claim online or contact Safelite at (800) 951-9734. Once you report your claim Shortly after you’ve filed your auto claim, an Integrity representative will be in touch to walk you through the claims process and assist with: Gathering detailed facts of the accident including whether or not there were any injuries Reviewing your coverage and discussing your deductible amount and how that is applied Helping set up a rental vehicle for you if you have chosen that coverage Arranging to have your damages inspected Contacting other parties and insurance carriers that were involved in the accident When your vehicle can be repaired Our goal is to get you back into your car and safely on the road as soon as possible. Please see our Inspection Process for more information about the inspection options available to determine the extent of damages to your vehicle. When your vehicle is totaled Our goal is to compensate you (or your lienholder) for the actual cash value of your car as quickly as possible. We will account for your vehicle’s age, condition, mileage, options and title history to determine its actual cash value. (See Total Loss Claims.) We recommend you locate your title as soon as possible to assist us in the timely processing of all paperwork. Once you learn your vehicle may be a total loss (i.e. totaled), we suggest that you begin the search for a replacement vehicle as soon as possible. Claim settlement Once we receive the vehicle evaluation, your Integrity claim representative will contact you to review the evaluation and the settlement amount. Your representative will advise you of the next steps for payment to be issued and payment options. Sign up for electronic claims payment You can receive your payment within hours via direct deposit with our electronic claims payment option. Save time and frustration when you file a claim—Ask your Integrity claim representative for more information about our electronic claims payment service. Back to top File a claim Locate a repair shop Understanding the claims process Easy-Snap auto claims Claims service providers Claim payment Careers Newsroom Contact Become an agent Agent login Privacy Policy Accessibility Terms of Use Legal Integrity Mobile app Grange Insurance Integrity Insurance 671 South High Street Columbus, OH 43206 (800) 422-0550 .cls-1{fill:#333;} Facebook .cls-1{fill:#333;}.cls-2{fill:#fff;} Instagram .cls-1{fill:#333;} LinkedIn background LinkedIn .cls-1{fill:#333;} Twitter background Twitter © 1995-2021 Integrity Insurance. All Rights Reserved.