What we do Business issues Case studies Blogs ClearSight Contact Twitter LinkedIn FILTER BY: Filter by challenge Filter by sector Hubicus Quality Monitoring Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions. Read more Listening to Intermediaries Providing insights from mortgage brokers across the UK on the experiences and issues they face today. Read more Mobile Banking App CX Benchmarking Fully transparent, branded CX benchmarks for all key mobile banking app providers. Read more Property and Real Estate Research For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight. Read more COGNITION Audits COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change. Read more Increasing Online Gift Aid Using behavioural science to increase online Gift Aid participation for visitor attractions. Read more Nudge Consulting Creating affordable, sustainable and transformative changes in both customer and employee behaviour. Read more Business banking service quality - Northern Ireland A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland. Read more Business banking service quality - Great Britain A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain. Read more Business banking service quality A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland. Read more Social Listening Social listening allows you to track brand engagement in a meaningful, measurable and actionable way. Read more BVA BDRC UX We align our UX expertise in order to build user understanding and formulate short and long term client solutions. Read more Global High Value Traveller Omnibus Your route to the world’s most frequent international travellers. Read more SME Finance Monitor The leading national survey of access to finance for UK small businesses Read more London M&E Site Inspection Benchmark We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare. Read more Rail Reputation Index A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement. Read more VenueVerdict VenueVerdict provides intelligence about the client experience at hotels and meeting venues. Read more Moments of Truth - NPS benchmarking Benchmarking customer experience in key touch-points across financial services. Read more Mystery Guest Follow in the customer’s footsteps with Mystery Guest inspections. Read more Mortgage Achilles A long running study offering unique insight into UK mortgage market dynamics. Read more Mercury Tracking lenders’ marketing effectiveness and brand standing among mortgage intermediaries. Read more MeetingsMetrix A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception. Read more Landlords Panel The only regular, commercially available study of the UK’s private rental and buy-to-let sectors. Read more Hotel Guest Survey The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour. Read more Business Opinion Omnibus Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy. Read more VisitorVerdict A visitor survey for museums providing real-time results benchmarked against similar attractions. Read more COVID-19 Integrated Response Toolkit This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy. Read more Business Views Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs. Read more Tracking consumer sentiment on the impact of COVID-19 The tracker has been replaced by ClearSight®. Click here for more details. Read more Voice of the Resident Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition. Read more What we do Business issues Case studies Blogs Contact Coronavirus Connect Latest opinion Five things we learned from our mystery visits to Scottish Attractions Sustainability in Indonesia – it’s development stupid! Cultural attractions ‘should’ inform visitors about links to slavery - our research reveals Latest tweets @BVA_BDRC Yesterday we hosted a Christmas event in support of @Coram, where we decorated our own gingerbread cookies, put up decorations in the office and on our tree, enjoyed mulled wine and listened to some Christmas music! A massive thank you to everyone who donated and came along!pic.twitter.com/XyfEVmfQCM Arrived #ScotTourismConf @eicc just in time to catch #JonYoung of @BVA_BDRC sharing latest insights about customer sentiment, comfort levels, desire to visit attractions etc. Visitor sentiment research like that commissioned & shared openly & freely by @alva_uk has been criticalpic.twitter.com/TQnWjwyc2j BVA BDRC Privacy Notices Terms & Conditions Corporate Social Responsibility Careers at BVA BDRC Statutory Information Quality Policy