EBOOK The Evolving Customer Contact Center 5 Operational Imperatives Most customers choose to interact with your business when they have urgent needs or concerns. These are important opportunities to provide outstanding customer service — and you may have just one chance to get things right. How do you ensure that your customer contact center supports both your short-term goals and longer-term success? This eBook presents 5 operational imperatives you should consider right now, as you work to build the ultimate customer experience. Throughout these pages, we explore: Why taking care of your associates is fundamental to success How your combination of people, processes and technology is the key to lasting results Why flexibility is priority #1 in the modern tech stack The critical role of data in maximizing performance The key to creating long-term brand loyalty Download the eBook now. Download the eBook CONNECT WITH AN EXPERT 1-844-ONE-CNDT CONTACT ONLINE FOLLOW NewsEventsInvestorsCareersContactSupplier Relations PrivacyLegalPrivacy Choices © 2021 Conduent, Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. We use cookies and other tracking technologies to enhance navigation, improve our products and services, assist with our marketing efforts and provide content from third parties. By continuing to use this site you agree to our use of cookies. To manage cookie preferences click here. Accept Cookie Settings