Investors Press Publications About us Career ‹ SUSTAINABILITY ”Today I’m free and wake up with a smile” The path to becoming a customer of Intrum can look very different. For Kenneth, it all began with a bankruptcy many years ago. Kenneth, supported by Intrum. Tell us about the circumstances that led to you being contacted by Intrum. “Many years ago, I had a company that unfortunately went bankrupt. As a result, I found myself in financial difficulties, including debts at the Swedish Enforcement Authority. Then, one day, I received a letter from Intrum, which was a turning point. If I had not been contacted by Intrum then and there, I don’t know what would have happened. I couldn’t find any way out of my difficulty. When things were at their very worst, I was working virtually day and night and did not feel at all well. Today I have no debts left with the Enforcement Authority – I’m completely debt free and I have my life back. I can wake up in the morning without a headache or stomach ache, just with a smile. I even own my own home and can look forward to my retirement.” One day, I received a letter from Intrum, which was a turning point. If I had not been contacted by Intrum then and there, I don’t know what would have happened. I couldn’t find any way out of my difficulty. Kenneth, an Intrum customer Had you ever heard of Intrum before you were contacted? “I had heard about them, but had no clear perception of the company. The image I had of collection agencies in general was not a particularly favorable one. I had been in contact with several other agencies before Intrum and some were OK – but I often felt like I was only a number – or, even worse, a bad person. I never managed to speak with the same person twice. I’ve only had one contact at Intrum – there’s no one like Elma!” What does it take to get out of a situation like the one you found yourself in? What kind of help did you get? “Intrum helped me really get to grips with my situation – helping me take care of myself through a difficult time in my life. They also made me feel like a good person, despite my financial problems – I felt seen. They showed me there was a way out of my debt situation and gave solid advice on practical steps I could take. They explained how to talk to the Enforcement Authority, for example, and even helped me contact them. Intrum provided great support throughout.” Elma Herrenda, Intrum call center agent Can you describe the interaction with your case manager? “Talking to my contact at Intrum is like talking to a good friend. Elma listens to me, and I do not feel like a number. Being in contact with the same person for a long time, you develop an almost personal relationship. It felt like the two of us worked together to resolve the situation. You can’t describe it. Without her, I probably wouldn’t be here today.” When you find yourself in financial trouble, it’s important to realise you have a problem requiring a solution. If you do that, you’ll get all the help you need. Kenneth, an Intrum customer If you had a friend who was in financial diffculty and was nervous about a letter from Intrum, what would you say? “Call Intrum! They will help you – and there is a way ahead, even though it may appear diffcult right now. I would also advise them not to hold back – to really explain their financial worries to their contact. When you find yourself in financial trouble, it’s important to realise you have a problem requiring a solution. If you do that, you’ll get all the help you need.” Read more Treating Customers Fairly 10 principles for ethical and sound debt collection practises Why sustainability is key to Intrum’s mission Our five sustainability targets are a vital complement to the ONE Intrum transformation… Supporting our customers. All the way. Late payments happen. When they do, we are there for our customers, every step of the… Intrum Investors Press Newsroom Insight Reports About us Career Markets På svenska Bolagsstyrning Koncernledning Kvartalsrapporter Årsredovisningar Pressmeddelanden Customer Have you received a letter? Tips & advice Business solutions Service portfolio Contact local sales © Intrum 2021 Privacy, cookies & terms Intrum AB (publ) Stockholm, SE - 556607-7581 We use cookies on this website By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookie policy Accept All Cookies Reject All Cookie Settings