TALK TO VOLTA +44 (0)20 7054 9390 Book a call Request a quote WHY VOLTA? MARKET PLACE SECTORS NEWS & EVENTS RESOURCES ABOUT VOLTA CONTACT REMOTE HANDS IN CENTRAL LONDON Volta provides support through a highly-experienced team of Technical Support Engineers (TSE). TSEs are on hand 24/7 to provide a full range of support to Volta clients, including a Remote Hands service. Volta defines the Remote Hands service as any instance where intervention to customer equipment is required, where actions taken are in response to precise client instruction and the responsibility of the outcome of those actions remains with the client. This also includes the escorting and supervision of Volta customers and any third-party contractors. Volta’s other key services include: • Management of On-Site Activities: escorting and supervising of site visitors between the hours of 09:00 and 17:30 requires the prior agreement of the Facilities Manager • Helpdesk, fault and general reporting: intervention requests and activities will be logged and reported on, with fault escalation taking place at pre-determined stages. • Technical intervention: this service includes server re-boots, equipment power cycling, identification and replacement of faulty patch leads, cable tracing and testing of end-to-end connectivity, equipment audits, pre-patching, equipment installation and decommissioning, visual inspection of hardware and labelling of equipment within customer areas. • Raising a Service Desk request: to request Remote Hands support, raise a Service Desk ticket via the Online Portal. • Raising a Service Desk ticket in an emergency: In a genuine emergency, customers can either raise an urgent request via helpdesk@voltadatacentres.com or phone the site directly on +44 (0) 207 054 9400. CLIENT CASE STUDIES AI NETWORKS CASE STUDY Ai Networks had a definitive idea of its requirements when it came to assessing the diverse options available in central London – good location, excellent power resilience, great cooling and flexible services. Find out why the Hertfordshire-based service provider chose Volta to install 30+ racks. Download now HENTSU CASE STUDY Hentsu provides Cloud technology solutions to asset managers and is the only managed service provider for hedge funds and systematic trading strategies built on the three major Cloud platforms (Amazon AWS, Google, and Microsoft Azure). Learn more about the financial services MSP. Download now CITY BUSINESS SOLUTIONS City Business Solutions (CBS) provides specialist IT-managed services from the heart of London’s legal district. The company prides itself on its authority and expertise in IT solutions and support services focused on the legal sector, including many high profile barristers' chambers. Find out more about why City Business Solutions chose to partner with Volta. Download now WHY VOLTA? CENTRAL LONDON COLOCATION 100% UPTIME CONNECTIVITY HIGH DENSITY CUSTOMER SERVICE FOLLOW US ON: CUSTOMER SUPPORT: +44 (0)20 7054 9390 OR Email Us Privacy Policy Disclaimer Sitemap © 2021 Volta Data Centres Design by ico