COMPANY CONTACT FR SOLUTIONS SERVICES CUSTOMERS RESOURCES BLOG REQUEST DEMO Awards & Analysts Awards & Analysts You are here HomeAbout usAwards & Analysts Discover historical reviews from Analysts on Eptica. May 2017 Magic Quadrant for the CRM Customer Engagement Center Eptica is positioned in this Magic Quadrant for the fourth consecutive year (seventh consecutive year in Gartner Magic Quandrants) “ Eptica' s years of investments in natural-language programming (NLP) is helping it as the use of cognitive tools matures.” December 2016 Gartner’ s market guide for customer service & support software, Europe The market for customer service and support software in Europe continues to show steady growth in support of ever-changing expectations regarding customer service. Eptica included as a leading provider of contact centre and customer service. June 2016 International Customer Relationship Excellence Leadership Summit Eptica wins two awards at the 5th international CRE & Innovation exhibition: CEO of the Year award and the innovation prize for its automatic language processing technology. May 2016 Magic Quadrant for the CRM Customer Engagement Center For its third consecutive year in this Magic Quadrant, Eptica is positioned among the 14 suppliers of customer relationship solutions. “ Eptica' s solution has strong NLP and AI capabilities for understanding, routing and automatically suggesting responses to text-based customer interactions.” April 2015 Magic Quadrant for the CRM Customer Engagement Center This is the second year in a row that Eptica is included in this report. Eptica is the only European referenced software vendor. “ Eptica' s solution has strong knowledge management capabilities with self-learning features, supported by the same NLP-based linguistic capabilities. Well-documented, open APIs enable the creation of a single knowledge base for web, social-media and mobile self-service.” April 2014 Magic Quadrant for the CRM Customer Engagement Center Eptica is one of only two software vendors to feature, with the same solution, both in this report and in the previous " Magic Quadrant for CRM Customer Service Web (WCS) Applications" February 2013 Magic Quadrant for CRM Web Customer Service (WCS) Applications Eptica is the only French company to be among the 13 publishers selected by Gartner in its Magic Quadrant dedicated to CRM Web Customer Service (WCS) applications April 2011 Magic Quadrant for Web Customer Service This is the second time that Eptica appears in the Magic Quadrant Web Customer Service. September 2010 Magic Quadrant for Web Customer Service 1st inclusion in the Magic Quadrant December 2009 Technology Fast 500 Deloitte EMEA For the third year in a row, Eptica is among Deloitte' s Top 500 Companies in EMEA . Visitez notre blog Découvrez notre page Linkedin Découvrez notre page Twitter Découvrez notre chaîne Youtube SOLUTIONS Multi-channel communications Self Service Chat Email Knowledge Base Vecko SERVICES Linguistics Consulting Professional Services Customer Support Training CUSTOMERS Case Studies RESOURCES White Papers Video Events Blog COMPANY About us Team Careers Partners Awards & Analysts News Room Locations Legal Mentions Map Copyright © EPTICA 2021. All rights reserved. We use cookies to ensure that we give you the best experience on our website. By continuing to browse this site, you agree to our use of cookies. Agree