Managed services Our Managed services solution, offers you the support you need to help grow your gaming business. Our managed services solution provides you with a tailor-made package of turnkey services to suit your individual business needs’ including media services, operations services and customer relationship management. Contact us The expert team here to look after all of your operational needs All of our turnkey managed services are available from pre-launch throughout your business lifecycle, providing you with the support you need to help manage and grow your gaming business. Whether you are looking for help with your acquisition strategy, faster payments, increased customer lifetime value or for advanced responsible gaming and player protection tools – our managed services solution has it covered for you. Media managed services The high performing media service for a better ROI With our Media managed service we take care of your digital marketing campaigns for you, to generate high-quality traffic to your site. Our media managed services provide a full package of the most valuable traffic sources covering all channels to make sure that every opportunity is captured (Google Ads, social media marketing, affiliation and SEO). Accelerate your digital transformation with our successful media services At GiG, our conversion-focused team has extensive knowledge and experience of driving results for online casinos and with successfully supporting land-based casinos in their digital transformation. With our media managed services solution, we create a proven acquisition model that specialises in following player journeys and focuses on customer experience, providing you with actionable, competitive insights to help you make better decisions around your acquisition strategy. Why GiG’s Media managed services? Full-service digital marketing agency taking care of all your media needs Multisegment capabilities helping you better understand your market Market experts with over a decade of affiliate marketing & operator experience Real-time actionable customer journey insights for better decision making In-depth campaign management & planning Cost-effective customer acquisition marketing Find out how we can help you improve your player acquisition strategy Talk to our team Operations services Outsource your gaming operations to the right managed service provider Create a seamless customer experience while promoting sustainable gaming and a sustainable customer base with our advanced player protection tools. Our dedicated and experienced operations team takes care of all operational aspects of your organisation including support, compliance, risk & fraud and KYC. Create a happy and more sustainable customer base Our first-line customer support team are highly skilled and have undergone Gamcare accredited training ensuring that our commitment to responsible gaming is reflected in everything that we do. At GiG, we understand that brand loyalty is a key element of increasing your customer lifetime value. We strive to build strong relationships with our partners, which is reflected in the quality of service we deliver throughout our managed service solutions. Why GiG’s Operations services? Advanced AI applications for extremely fast processing Quick KYC processing, effectively reducing fraud Experienced support team improving customer service 24/7 Advanced Internal risk & fraud tools for faster fraud detection Competitive SLAs, reducing costs Experts in responsible gaming (Gamcare accredited training) Take the first step to creating a seamless customer experience Talk to our team Customer relationship management Create a better customer journey with our proactive CRM team At GiG, customer relationship management is so much more than a CRM tool, it’s all about creating an integrated customer strategy that focuses on your customer journey and lifetime value. We like to form a symbiotic relationship with our partners to help make your life easier by listening to your needs and taking care of your entire customer value chain so that we can help improve your customer relationships. We make your life easier by taking care of your customer value chain for you Whether you are looking for help with your digital transformation, casino management, VIP management or sports management, our dedicated team of experts are here to make your life easier. With over a decade of experience from within a B2C gaming environment, and with expert knowledge of our in-house CRM system and tools, and of our products, our CRM team is always one step ahead of the game, when it comes to delivering a proactive customer relationship management approach. Why GiG’s CRM service? VIP, casino and sports management Continual optimisation and improvements to keep your players engaged End to end delivery of customer strategy, improving customer experience Extensive B2C iGaming customer experience, ensuring quality service An Integrated approach across product and services, driving customer lifetime value Control of key customer touch points placing the power in your hands Find out how we can help improve your customer experience Talk to our team ©2019-2021 Gaming Innovation Group. All rights reserved | Company Registration Number: C44319 COMPANY News IR Sustainability Careers Contact Us Privacy Policy Cookie Policy Security Vulnerability Policy SOLUTIONS Platform Omnichannel Data Logic Frontend Sports Managed Services Comply Media The B2B services, including GIG Core (online gaming platform), and GIG Sports (proprietary sportsbook), are licensed and regulated by the Malta Gaming Authority (licence number: MGA/CRP/330/2016 issued on the 1st August 2018) and the UK Gambling Commission (44073). The licences are held by iGamingCloud Limited (Company Reg. No. C48466 of @GIG Beach, Triq id-Dragunara, St. Julians, STJ3148, Malta.) ©2019-2021 Gaming Innovation Group. All rights reserved | Company Registration Number: C44319