For information on COVID-19 and the novel coronavirus, click here Compliance Line Report Suspected Misconduct, Compliance Violations, Potential Fraud, Waste, or Abuse, and Privacy or Security Incidents To report a compliance concern, call the FirstCarolinaCare Compliance Line toll-free at (855) 367-8184 (this can be anonymous), or send us an email. The Compliance Line is available 24 hours a day, 7 days a week. Detailed messages can be left on our voicemail after normal business hours. Leave us as much info about your concern as possible. Verbal reports can be made anonymously and are treated as confidential, as far as is practicable or allowed by law. All reports are investigated, and there will be no retaliation for reporting. FirstCarolinaCare Insurance Company is a health plan with a Medicare contract. Enrollment in FirstCarolinaCare depends on contract renewal. Every effort has been made to ensure that this information is accurate. It is not intended to replace the legal source. In case of any discrepancy between this information and the legal source, the legal source will govern in all cases. Report a compliance concern or potential fraud, waste or abuse to Compliance@FirstCarolinaCare.com. All contents copyright © FirstCarolinaCare Insurance Company. Last Updated: 10/1/2021; Y0094_22_102873_M Medicare Disclaimers Privacy Policy Privacy Practices Terms and Conditions Member Rights and Responsibilities Non-Discrimination Notice Where do you live? FirstCarolinaCare brings you plans with quality doctors and hospitals, unbelievably helpful customer service, and ways to save in North Carolina. ?

For information on COVID-19 and the novel coronavirus, click here Contact Us Shopping for Plans (888) 382-9781 (877) 749-3356 (800) 481-0496 (888) 384-4842 Daily 8 a.m. to 8 p.m. local time Voicemail used on holidays and weekends, April 1 – September 30 Enroll online, by phone, or by mail. Member Services (877) 210-9167 (844) 499-5630 (800) 984-3510 (855) 291-9336 Email Us Mailing Address FirstMedicare Direct 42 Memorial Dr. Pinehurst, NC 28374 New Hanover Health Advantage 3310 Fields South Dr, Champaign, IL 61822 Partners Provider Contacts Broker Contacts Access your account today and manage your plan. Log In Now FirstCarolinaCare Insurance Company is a health plan with a Medicare contract. Enrollment in FirstCarolinaCare depends on contract renewal. Every effort has been made to ensure that this information is accurate. It is not intended to replace the legal source. In case of any discrepancy between this information and the legal source, the legal source will govern in all cases. Report a compliance concern or potential fraud, waste or abuse to Compliance@FirstCarolinaCare.com. All contents copyright © FirstCarolinaCare Insurance Company. Last Updated: 10/1/2021; Y0094_22_102873_M Medicare Disclaimers Privacy Policy Privacy Practices Terms and Conditions Member Rights and Responsibilities Non-Discrimination Notice Where do you live? FirstCarolinaCare brings you plans with quality doctors and hospitals, unbelievably helpful customer service, and ways to save in North Carolina. ?