ABOUT US LOCATIONS PRODUCTS INDUSTRIES SOLUTIONS RESOURCES REQUEST A DEMO Privacy Policy Brainstorm Mobile Solutions Ltd T/A Engage Hub (“We”) are committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We use cookies to ensure that we give you the best experience on our website. Read our Cookie policy, Privacy policy and Terms and Conditions to understand more about which cookies we use and how we use them. By ignoring the cookie consent dialog and continuing to use the website you consent to use all cookies. For the purpose of the Data Protection Act 1998 (“Act”), and from the 25 May 2018, the EU General Data Protection Regulation 2016/679 (the GDPR), the data controller is Brainstorm Mobile Solutions Ltd T/A Engage Hub of Studio 311, Highgate Studios, 53-79 Highgate Road, London NW5 1TL . If you have any queries regarding our use of your data or this policy or you would like to make a request to exercise any of your legal rights, please refer to the contact information below. Information We May Collect From You We may collect and process the following data about you: Information you give us. You may give us information by filling in forms on our site engagehub.com (the Site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service(s), participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, submit contact details, job application or signup for email newsletters, and when you report a problem with our site.The information you give us may include your name, address, e-mail address and phone number, job tile or company of employment. If You fail to provide personal data which We need to provide the Service then We may not be able to perform the contract We have with You. You are responsible for ensuring that the personal data which you give us is accurate and up to date. Information we collect about you We may automatically collect certain technical information from your computer or mobile device when you visit engagehub.com. This technical information consists of: Your internet protocol address, your browser type, your operating system, the pages you view on the Site, and the search terms you enter on the Site. This information allows us to improve the Site and the services we provide, and enables us to evaluate usage of the Site and to compile statistical reports on Site activity, and to facilitate the delivery of information on the Site or other websites. We may also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. We do not collect any “Special Categories of Personal Data” about You (e.g. your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinion, trade union membership, information about your health and genetic and biometric data). Nor do we collect information about criminal convictions and offences. We do not collect data regarding children and our service is not aimed at or intended for the use of anyone below the age of 18 years old (see our Terms and Conditions). Information we receive from other sources. We collect technical data from the following:- Analytics providers such as Google Anayltics, Linkedin, Active Campaign, Saleforce and LeadFeeder based inside and outside the EU We don’t currently use any automated decision making to profile the information and data received through our site. Cookies We use cookies to ensure that we give you the best experience on our website. Read our Cookie policy, Privacy policy and Terms and Conditions to understand more about which cookies we use and how we use them. By ignoring the cookie consent dialog and continuing to use the website you consent to use all cookies. Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent. Your consent applies to the following domains: engagehub.com Your current state: Deny. Change your consent Cookie declaration last updated on 11/24/21 by Cookiebot: Necessary (4) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Name Provider Purpose Expiry Type CookieConsent Cookiebot Stores the user's cookie consent state for the current domain 1 year HTTP Cookie li_gc LinkedIn Stores the user's cookie consent state for the current domain 2 years HTTP Cookie rc::a Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage rc::c Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage Preferences (2) Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Name Provider Purpose Expiry Type lang [x2] LinkedIn Remembers the user's selected language version of a website Session HTTP Cookie Statistics (9) Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Name Provider Purpose Expiry Type _ga Google Tag Manager Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie _ga_# Google Tag Manager Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years HTTP Cookie _gat Google Used by Google Analytics to throttle request rate 1 day HTTP Cookie _gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie _hjAbsoluteSessionInProgress Hotjar This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 day HTTP Cookie _hjFirstSeen Hotjar This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. 1 day HTTP Cookie _hjIncludedInPageviewSample Hotjar Used to detect whether the user navigation and interactions are included in the website’s data analytics. 1 day HTTP Cookie AnalyticsSyncHistory LinkedIn Used in connection with data-synchronization with third-party analysis service. 29 days HTTP Cookie pagevisit r1.trackedweb.net Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Session Pixel Tracker Marketing (17) Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Name Provider Purpose Expiry Type _gcl_au Google Tag Manager Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP Cookie ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel Tracker bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie dmSessionID static.trackedweb.net Collects information on what products the visitor has viewed and the content of the shopping-cart. This is used to increase the website's conversion rate through targeted advertisement and product promotions through emails. 1 day HTTP Cookie Dotdigital dotdigital.com Provides us with insight about our contacts interests and their journey on our website. 2 years HTTP Cookie IDE Google Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP Cookie lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP Cookie pagead/1p-user-list/# Google Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Session Pixel Tracker pagead/landing [x2] Google Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Session Pixel Tracker recordID static.trackedweb.net Collects information on what products the visitor has viewed and the content of the shopping-cart. This is used to increase the website's conversion rate through targeted advertisement and product promotions through emails. 1 year HTTP Cookie test_cookie Google Used to check if the user's browser supports cookies. 1 day HTTP Cookie UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 29 days HTTP Cookie utm_campaign static.trackedweb.net Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products. Session HTTP Cookie utm_medium static.trackedweb.net Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products. Session HTTP Cookie utm_source static.trackedweb.net Determines how the user accessed the website. This information is used by the website operator in order to measure the efficiency of their marketing. Session HTTP Cookie Unclassified (2) Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. Name Provider Purpose Expiry Type _hjSession_1522533 Hotjar Pending 1 day HTTP Cookie _hjSessionUser_1522533 Hotjar Pending 1 year HTTP Cookie Disclosure Of Your Information We may share your personal information with any member of our group (both inside and outside of the EEA), which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others such as: Facebook, Linkedin, Twitter and Google Display Network. Analytics, search engine providers and social media platforms that assist us in the improvement and optimisation of our site. Regulatory due diligence in relation to regulated services you buy from us which may involve personal data checks. We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Brainstorm Mobile Solutions Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Brainstorm Mobile Solutions Limited (including our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006), our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. In the legitimate interests of the business such as business planning, risk management and crime prevention. Where We Store Your Personal Data The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). [e.g. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will not keep Your personal data for longer than is necessary for the purpose or purposes for which they are collected or as is legally required. We will take all reasonable steps to destroy or erase from our systems all data which is no longer required. Contact We endeavour to process all personal data in line with Your rights under the GDPR. In particular, In certain circumstances You have the rights to:- Withdraw Your consent to Our processing Your personal data at any time. You can do this at any time by contacting Us at info.services@engagehub.com. Ask Us to rectify inaccurate or incomplete personal data. Ask Us to erase Your personal data. Restrict processing of Your personal data where, for example, the data is inaccurate, being processed unlawfully or where the data is no longer relevant to the specific purpose for processing. Request access to Your personal data via a subject access request. You have the right to ask Us not to process Your personal data for marketing purposes (including profiling). You can also exercise the right at any time by contacting us at info.services@engagehub.com Obtain and reuse Your personal data for Your own purposes across different services (right to data portability). Our site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal data to these websites. Changes To Our Privacy Policy Any changes We may make to this Privacy Policy in the future will be posted on this page Contact And Complaints If You have any questions, comments or requests regarding this Privacy Policy, please contact Us: Email address: info.services@engagehub.com Postal address: Studio 311, Highgate Studios, 53-79 Highgate Road, London NW5 1TL If you have any complaints regarding our handling of Your personal data, we would appreciate the chance to deal with your concerns in the first instance. However, if you wish, you may make a complaint directly to the Information Commissioner’s Office, the UK supervisory authority for data protection issues www.ico.org.uk or 0303 123 1113) PRODUCTS Journey Orchestration Journey Automation Conversational IVR Cross-channel Chatbot Cross-Channel Campaign Management SOLUTIONS Digital Self-service Contact Centre Optimisation Emergency Management Services Consent Management Intelligent Collections INDUSTRIES Financial Services Retail & Logistics Energy & Utilities Telecommunications CONTACT ADDRESS STUDIO 311 HIGHGATE STUDIOS 53/79 HIGHGATE ROAD LONDON, UK NW5 1TL PHONE NUMBER + 44 (0) 20 7183 3860 EMAIL sales.enquiries@engagehub.com Corporate Responsibility Terms and Conditions Privacy Policy Copyright © 2021 Engage Hub