Cloud Contact Centre Delivering Cloud Contact Centre transformation. Chat to a specialist now Features and benefitsProduct optionsProduct FAQsRelated productsBecome a Gamma Partner Exceptional Cloud Contact Centre Technology Aligned To Your Business Needs In a world dominated by mobility and the consumerisation of technology, users demand an effortless experience. They want to use WhatsApp, Twitter, web chat, email, SMS, Facebook and cleverly routed calling to connect. As customers have become channel agnostic, the medium for communication has become less important than the convenience of use and the immediacy of response. Gamma is partnering with Cirrus, a leading provider of cloud contact centre solutions, to deliver a contact centre capability as part of Horizon, the UK’s number one hosted cloud platform. Our Cloud Contact Centre solution delivers a contact centre capability that works seamlessly with your Gamma voice service. Learn more about how our voice, connectivity and mobile products can help you achieve your comms goals by contacting Gamma or one of our specialist partners. What would you like to do? Please select… Get In Touch Directly Find a Gamma Partner Become a Gamma Partner Please select… Go Overview Features Technology What does Cloud Contact Centre deliver? Meeting Your Requirements As standard, we provide you with the capabilities that you have requested – each of these can be fully tailored to meet your business requirements. Resilient, Secure and Scalable The contact centre solution is hosted across three state-of-the-art data centres, so you can be sure of getting a highly resilient and secure contact solution as well as being able to add users as and when required. Wide Range of Functions We offer a comprehensive set of standard features that not only meets your needs but offers you the possibility to redefine your customer experience. Best In Class Solution With no capital expenditure requirements, our cloud-based solution delivers the functionality you need as an operational expense. In addition to this, we can help to reduce your on-going communication costs associated with your telephony, mobiles and contact centre. Lowest Total Cost of Ownership Cater for Millennials and Gen-Z who are set to become the largest generation in your workforce and expect any technology to be fast, accessible and on-demand. Instant Business Continuity and Disaster Recovery In a disaster, you can route contacts seamlessly to other centres, to mobiles, or even a disaster recovery site. You can precisely control the service you deliver throughout the disaster, informing customers in real time of your service status. All of this can be accessed through the web from any device. You can even invoke disaster plans by calling directly into your telephone numbers. Product options What makes Cloud Contact Centre special? Omni-channel Communication Connected Technology Conversational AI Smart Deployments Exceptional Service The average consumer operates across multiple media and multiple devices, seamlessly moving from one to another, often in the course of a single interaction. They expect businesses to be able to match this behaviour during customer service interactions. Omni-Channel offers a range of proprietary applications to enable engagement with your customers in the most responsive and effective way, whenever and wherever it is most convenient for them. Now you can easily launch new service channels and deliver a unified customer experience, regardless of whether it is through email, chat, video chat, SMS, MMS, voice, social media or app stores. Omni-Channel features a single layer dashboard for all channels, synchronous and asynchronous. It enables contact centre managers to provision a single team for all digital channels. Agents can carry out multiple engagements across different channels, simultaneously. The Omni-Channel platform provides a single integration point to CRM, consolidating data from all current and future channels. Agents are able to transfer customers between channels, if required, and can view an engagement history across all channels. FAQs Is Cloud Contact Centre reliable? How will this technology improve my customers experience? Will Cloud Contact Centre help with productivity and efficiency? How is Cloud Contact Centre priced? Can Cloud Contact Centre integrate with my existing platforms? Related products. Link Pay+ Link Pay + takes the headache out of PCI DSS compliance. Find out more Access Access fast connectivity services whatever your setup. Find out more Gamma Mobile Deploy a mobile service designed exclusively for business. Find out more Resources To find out more download our brochure or contact our sales team. Download Cloud Contact Centre brochure Brands Working in partnership. All case studies Recent blog posts. 21 September 2020 / Unified Communications Disaster Recovery Planning: Comm Platforms that Ensure Business Continuity View article 7 September 2020 / Unified Communications The benefits of creating a modern workplace View article Partnership Become a channel partner with the UK’s leading network. Channel partners How can we help you? Our support team are here to direct you to the right people in no time. Contact support .st0 { fill: #6800D2; } Gamma Group About us Products Microsoft Teams Telephony Horizon Business Phone System Horizon Collaborate Platform Horizon SME Contact Centre Enterprise Contact Centre SIP Trunking and Call Management Inbound Call Routing PhoneLine+ Landline Replacement Gamma Mobile Advanced Network Services Gamma SoGEA Gamma Access Why Gamma? Gamma for IT Resellers Channel Partner Programme Gamma’s UK Network Security WiFi 4G Fast-start and Backup Solutions Agile Networks Business Voice Carrier and Service Provider Connectivity Customer Contact Landline Replacement | PSTN Switch Off Managed Services Mobility Security and Compliance Unified Communications Remote Working Industries Organisations Partners Channel Partner Programme Gamma for IT Resellers Wholesale Partners Dealer Partners Simplicity Partners Find a Partner Portals Partner Resources Network Resources Unify Gamma News Blog Events eGuides Case Studies Support FAQs User Support and Training Escalation Paths Customer Service Contact Partner Support Partner FAQs Partner Escalation Paths Partner Training and Accreditation Get in touch LinkedIn Twitter Facebook YouTube © Gamma Telecom Ltd. All Rights Reserved. Terms & ConditionsCookie PolicyPrivacy PolicyModern slavery statementCodes of PracticeBrexit StatementSitemap