Residential contact us Online Phone Mail In person Contact us online Emergencies LG&E: 502-589-1444 or 800-331-7370 (press 1-1-1) Power line or pole down LG&E: 502-589-1444 or 800-331-7370 (press 1-1-2) KU/ODP: 800-981-0600 (press 1-1) Outages Electric outage Gas outage Streetlight outage View outage map Service Start service / new construction Stop service Move service Meter reading window Advanced Meter Program Payments & billing Pay my bill Concerns about a high bill Billing questions Account balance / due date Payment arrangement Assistance KU and ODP heating & cooling assistance LG&E heating & cooling assistance Project Warm (Louisville) Community Action Kentucky Home Utility Gift (HUG) certificate WeCare program Programs & tools Advanced Meter Program Demand Conservation Energy efficiency tips Can't find what you are looking for? Click here Was this page helpful? Residential contact Online Phone Mail In person Business contact Online Phone Mail In person Our company About us Careers Community Economic Development Environment News Safety More ©2021 LG&E and KU Privacy policy Terms of use PPL Corporation Investor information Regulated Fuel Bids Employee resources MyHR

Pay my residential bill Residential services / Pay my residential... Mobile app Online Phone Mail In person Gift Certificates Empowering convenience with the LG&E, KU and ODP app Our app allows you to pay your bill, report an outage, view our outage map, view payment history, view monthly usage, manage your account and more! Multiple payment options Check your account balance Review payment history Sign up for paperless billing and auto pay Guest access — one-time payment without logging in Download the app from popular app stores App Store Google Play Learn more Third party bill payment For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received. Be sure to allow ample time – we recommend 7 business days – for payment processing if using a third-party source other than our authorized payment provider, Paymentus, or sending your payment by mail. For your convenience, consider using one of our available fast and secure services like Auto Pay (eCheck, debit or credit card) or online payment through My Account. Help topics Frequently asked questions and additional information Related content Understanding my residential bill Was this page helpful? Residential contact Online Phone Mail In person Business contact Online Phone Mail In person Our company About us Careers Community Economic Development Environment News Safety More ©2021 LG&E and KU Privacy policy Terms of use PPL Corporation Investor information Regulated Fuel Bids Employee resources MyHR