0825 02 98 02 from Monday to Saturday (0.18 € TTC / Min) PARIS 16:00 PAPEETE 05:00 DIVING TRIP DESTINATIONS THEMES CRUISES MET WHEN TO GO? TIPS TRAINING PRACTICE MALDIVES 28 ° C LIGHT RAIN Home > Sales conditions TERMS OF SALES TERMS OF SALE PREAMBLE The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the Tourism Code. The services are provided by Goélette SAS whose head office is located in Nantes, 2 ter rue des Olivettes, registered with the Nantes RCS under number 340119585, and registered in the register of travel and holiday operators under number IM044100003. Goélette SAS has taken out Professional Civil Liability insurance with ALLIANZ IARD, under contract 086 904 523. Its guarantor is APST, 15 avenue Carnot, 75017 PARIS. These conditions of sale define the contractual relationship between the customer and Goélette SAS. They are communicated to the client on a durable medium (pdf sent by email) and can also be viewed on the agency's website. They are intended to inform the customer prior to signing the contract and constitute part of the prior information mentioned in article R.211-4 of the tourism code. 1. REGISTRATION - CONTRACT 1.1 Registration 1.1.1 Any registration for a trip implies full acceptance of the conditions of sale which the customer expressly acknowledges having read. 1.1.2You will need to send us your full first and last names as they appear on the passport or identity card you will use for the trip. For married women, the prevailing name is maiden name. The customer is responsible for the correct spelling of the names and surnames of travelers. 1.1.3 Airlines are implementing new requirements for security reasons, and in order to complete your reservations you will need to provide us with your dates of birth, and sometimes a phone number and email address. 1.1.4 An estimate and a travel program will be given to you mentioning the services provided and constituting a contract between Goélette SAS and the traveler. 1.1.5Once your quote has been received, your registration is done directly on our website, in your personal space using your username and password. You will validate the quote, the travel program and the passenger information. 1.1.6 In accordance with article L.121-20-4 of the Consumer Code, you do not benefit from the 7-day withdrawal period as stipulated in article L.121-20 of the same code. 1.2 Payment methods 1.2.1 Payments must be made as follows: 25% of the total amount upon registration, the balance generally 40 days before departure. Any registration less than 40 days before departure must be paid in full. 1.2.2In some cases, special payment conditions may be applicable on some products. This is particularly the case for services with cruises or safari, stays during very busy periods (Christmas, New Year, sporting events, etc.). Some providers require more stringent regulations that we will be forced to pass on to you. If this is the case, they will be specified in writing on your travel contract, and these conditions will prevail. 1.2.3 An additional deposit is often requested in order to proceed with the early issuance of your plane tickets, in particular in the context of promotions or tickets with restrictive conditions, and to avoid fuel surcharges. 1.2.4The trip can be paid by credit card on our secure site, by transfer or by check. Checks are no longer accepted within 30 days of the departure date. 1.2.5 Any file for which the balance will not be settled according to the conditions of your invoice, will be considered as canceled by the customer, and will bear the cancellation costs mentioned below. 1.2.6 Any payment made by holiday vouchers or gift vouchers drawn up by us will not give rise to any reimbursement regardless of the reason for not making the trip. Depending on the case, a credit may be issued to be used on a future trip. 2. PRICE - PRICE REVISION 2.1 The price 2.1.1The prices appearing on Goélette SAS websites are indicative prices, known as "from", and do not have the value of a contract. The final prices will be confirmed to you on the contract upon registration. 2.1.2 The price does not include the costs of issuing passports, visas, vaccination certificates, exceptional expenses resulting from fortuitous events (strikes, weather conditions), insurance, excess baggage, personal expenses (drinks, parking costs, tolls, telephone costs, tips, etc.), and in general the services not listed in the contract. 2.1.3 Application fees applicable: € 15 per application. 2.1.4Any registration for a trip without international air transport will incur a booking fee of € 50 per person. 2.1.5 Any registration within 15 days of the date of departure entails a supplement of € 50 per person for administration costs, as well as shipping costs to Chronopost. 2.1.6 For last-minute trips representing a significant volume of work due to the delays in obtaining all the elements for the organization of the trip, we reserve the right to invoice the estimate (50 €) and will deduct this sum from the final invoice. 2.1.7 Any individual registration will result in the invoicing of the single room supplement. 2.1.8When booking a triple room, you should know that it is generally a room equipped with a double bed, plus an extra bed which may be less comfortable, especially for an adult. . 2.1.9 Our prices are calculated on a number of nights (and not days). You may therefore be deprived of a few hours of stay on arrival and departure, either because of the flight schedules, or because of the practices of the international hotel industry in terms of the provision of rooms, without having right to compensation. The normal room availability time is 2:00 p.m., they must be vacated in the morning by 10:00 a.m. 2.2 Price revision 2.2.1The prices communicated at the time of registration have been calculated on the basis of data known at the date of publication of the contract. They may be adjusted in the event of a change in one of the following elements: - the price of transport resulting from the cost of fuel, - the level of taxes or charges on travel services included in the contract, imposed by a third party who does not not directly participate in the performance of the contract, including tourist taxes, landing or embarkation and disembarkation taxes in ports and airports, - exchange rates related to the contract. 2.2.2In the event of modification of these conditions, we reserve the right to modify the sale price with a notice of at least 20 days compared to the date of departure. A supporting statement will be given to the customer on a durable medium, and if the increase were to exceed 8%, he will be given the option of canceling free of charge. If applicable, any refusal of the increase by the customer will be considered as a cancellation and will bear the contractual cancellation costs. 3. CANCELLATION - RESOLUTION 3.1 Cancellation-Resolution of the contract by the customer The customer can cancel the contract at any time before the start of the trip for the following costs: - more than 60 days before departure: 15% of the total price including tax with a minimum of 150 € per person. - from 60 to 45 days before departure: 20% of the total price including VAT - from 44 to 20 days before departure: 50% of the total price including VAT - from 19 to 8 days before departure: 75% of the total price including VAT - less 8 days before departure: 100% of the total price including VAT The costs of visas and travel authorizations, administrative fees and insurance premiums are not refundable. The organizer reserves the right to invoice in addition the costs which it would have had to incur for the reservations and cancellations. We will always do our best to keep costs as low as possible so as not to penalize the customer or his insurance company. In all cases, on simple request, we will provide proof of the actual costs and administrative costs. 3.2 Specific cancellation costs In certain cases, more restrictive cancellation conditions may be applicable to some products. If this is the case, they will be specified in writing on your travel contract, and it is these conditions which will prevail over these conditions of sale. 3.3 Partial cancellation In the case of a partial cancellation or a travel participant, please refer to the modification section, art. 4. 3.4 Special cases In the case of transport by charter flight (charter flights are never refundable), or in the case of tickets on regular lines issued prematurely, or of non-modifiable promotional air fares, the deductions may be greater. 3.5 Cancellation fees for cruises and safaris In the event of cancellation, the following scale will be applied: - more than 121 days before departure: 20% of the cruise plus 150 € administration fees per person, - from 120 to 91 days before departure: 50% of the cruise plus 150 € administration fees per person, - 90 to 61 days before departure: 75% of the total price including VAT - less than 61 days before departure: 100% of the total price TTC 3.6 Cancellation procedure Any cancellation request must reach us as soon as possible by registered mail with acknowledgment of receipt. The date of the postmark serves as the official cancellation date. The insurer may, depending on the case, retain another different cancellation date depending on your personal situation. In all cases, it is the latter who has total control over the management of the reimbursement. We ask that you also notify us by email as soon as you become aware of it. 3.7 Special conditions for groups Please refer to the specific special conditions mentioned in your group contract. 3.8 Cancellation costs for dry flights The cancellation conditions for dry flights will be specified in your contract. 3.9 Air taxes Air taxes are generally refundable in the event that a return air ticket is not used. It should be noted that the YQ / YR taxes mentioned on the ticket are in reality not taxes but correspond to surcharges imposed by the airline company. They are therefore an integral part of the plane ticket and are not refundable. 3.10 Exceptional and unavoidable circumstances The traveler has the right to terminate the contract before the start of the trip without paying a termination fee if exceptional and unavoidable circumstances, occurring at or in the immediate vicinity of the place of destination, have significant consequences for the performance of the trip. contract (art. L.211-14 II). In this case, the traveler is entitled to full reimbursement of payments made but not to additional compensation. The assessment of the occurrence of these circumstances will be based on objective factors. 4. TRIP MODIFICATIONS 4.1 Modifications before departure Any modification of the initial order will be considered as a cancellation. The flat-rate costs are 100 € per person to which will be added any penalties from the carriers and suppliers concerned in the file. 4.2 Modification of tickets Any request to change the name or spelling in the surname or first name of a traveler is considered an assignment of contract (see art. 6) which will result in the collection of the fees mentioned above and is likely to generate costs. additional charges and penalties. It is considered by the airlines as a total cancellation, gives rise to a new seat reservation under the pricing conditions available on the date of the new reservation. In some cases, the costs may correspond to the total amount of the plane ticket and taxes. 4.3 Modifications and Partial Cancellations If one or more travelers cancel their participation in the trip, and the other participants maintain their registration, the following fees will apply: - For common shared services: 100% of costs will be applied to the share of travelers canceling their trip, regardless of the date of cancellation. Ex. Car rental, guide service, shared double room, etc. - For personal services (plane ticket, etc.), the standard scale (art.3) will then be applied for the traveler who cancels his participation. 4.4 Modifications after departure Any modification after departure will be considered as a cancellation or may give rise to the invoicing of additional costs. In all cases, this can only take place after prior agreement from Goélette SAS. Any interrupted or shortened trip, or any service not consumed by the passenger, for any reason whatsoever, does not give rise to any reimbursement. Any seat abandoned on the outward or return journey cannot be refunded, even in the event of a postponement of a date, the change of flight entails full payment of the ticket, at the official price. 5. CANCELLATION, MODIFICATION BY THE ORGANIZER 5.1 General case If we are exceptionally forced to cancel the departure of a trip, we will inform you at the latest within the following deadlines: - 20 days before the start of the trip or stay in the case of trips lasting more than six days; - 7 days before the start of the trip or stay in the case of trips lasting two to six days; We will try to always offer an alternative, but if this does not suit you, we will give you a full refund of the payments made, but we are not liable for further compensation. 5.2 Group travel We reserve the right to cancel a group departure that does not bring together a sufficient number of participants, or to substitute one means of transport for another, or one boat for another. In the latter case, if the boat is of a lower category, we will reimburse travelers for the overpayment; if the boat is of a higher category, the difference will be charged to travelers. 5.3 Modification by the organizer Before the start of the trip, Goélette SAS may unilaterally modify the clauses of the contract other than the price in accordance with article L.211-12, provided that the modification is minor (e.g. replacement of a hotel of equivalent category in the part of a circuit, or a boat for a cruise). We will notify the traveler in writing on a durable medium. 5.4 Modification or cancellation before departure When, before departure, compliance with one of the essential elements of the contract is made impossible as a result of an external event which is binding on Goélette SAS, we will notify the customer as quickly as possible, and the latter will have the option of accepting the proposed modification, or of terminating the contract free of charge. The customer will not be able to claim any compensation if the cancellation of the trip is imposed by circumstances of force majeure or for reasons relating to the safety of travelers. 5.5 Modification or cancellation after departure When after departure, an essential component of the trip cannot be carried out within the meaning of art. L.211-16-V, Goélette SAS will offer, at no additional cost, another appropriate service, if possible of equal or better quality. When the services offered result in a travel of inferior quality, the organizer will offer the traveler a price reduction. The traveler can only refuse the other services offered if they are not comparable to what had been provided for in the contract, or if the price reduction granted is not appropriate. 6. ASSIGNMENT OF THE CONTRACT In accordance with Articles L.211-1 and R.211-7 of the Tourism Code, the customer can assign his contract. You must notify us by any means allowing an acknowledgment of receipt to be obtained at the latest seven days before the start of the trip, indicating precisely the name of the assignee, the name of the replacement, and justifying that the latter fulfills the same conditions as him. The assignor of the contract and the assignee are jointly responsible for the payment of the balance of the price as well as any costs, fees or other additional costs occasioned by this assignment. They are first required to pay the resulting costs. In addition to the actual modification costs which can be justified on request, this transfer entails the following administrative costs: up to 30 days before departure, € 100, from 30 to 7 days before departure, € 200 per person. It should be noted that the insurance contract is personal and therefore not transferable. As airlines decline name changes, the price of the assignee's ticket is likely to be higher than the original price. Furthermore, if the ticket is issued, it will not be exchangeable or refundable and the travel contract cannot therefore be transferred. 7. INSURANCE 7.1 Optional insurance No insurance is included in our rates. Even if you feel that you are covered by personal repatriation assistance insurance as part of your bank card guarantees, or private insurance, we strongly recommend that you take out one of the Multi-risk insurance mentioned below specially designed for our specificities. - Acqua'Sur Premium - Cancellation-Assistance-Baggage multi-risk insurance, the most complete to leave well insured and also be covered in terms of medical assistance. - Acqua'Sur Premium Credit Card- Multi-risk Cancellation-Assistance-Baggage insurance. The latter makes it possible to supplement the weaknesses of your insurance guarantees linked to your bank cards. If the guarantees of your card are lacking, our contract will take over for all exclusions and unsecured reasons, as well as the limits on reimbursements and medical expenses abroad. It is only valid if you pay for the entire trip with a Visa Premier or Gold Mastercard. The bank card used must be issued by a French bank exclusively. If you use another card, we recommend the Acqua'Sur Premium formula to be well insured. These guarantees are taken out with Europ Assistance. They include limitations on guarantees, ceilings, exclusions, and deductibles. You can download the insurance notice and its specific conditions by going to the insurance section of our websites, or on request from your travel advisor. A copy of the contract summarizing the guarantees and exclusions will be given to you with your travel documents. 7.2 Procedure in the event of a claim You must declare any accident, illness or death requiring you to cancel your trip WITHIN FIVE DAYS of becoming aware of it, by registered mail. At the same time and if you have taken out insurance with our services, you will open your file with Europ Assistance on the website https://sinistre.europ-assistance.fr . If you have taken out the additional PREMIUM CB insurance, you must, in addition to your declaration for the insurance of your bank card, open a file with Europ Assistance which will intervene in addition to your insurance if necessary. 8. AIR TRANSPORT 8.1 General case Goélette SAS will communicate the identity of the carrier and the flight schedules as soon as they are known; at the time of signing the contract for scheduled flights, and no later than 8 days before the date of departure for charter flights. We would like to bring to your attention that airlines enter into code-share agreements; thus a company can market a trip under its own flight number, but this will be operated by a partner company. 8.2 Sale of dry flights In the case of a sale of "dry flight" without any other service, the contract does not come within the framework of the package travel (Art. L.211-7). The sale of the ticket is carried out under the sole responsibility of the carrier. 8.3 Responsibility 8.3.1The liability of airlines participating in the trips presented in the contract, as well as that of their representatives, agents or employees is limited in the event of damage, complaints or claims of any kind, to the air transport of passengers and their luggage exclusively. , as specified in their conditions of carriage. The ticket will constitute the only contract between them and the customer. He is responsible for his ticket, and therefore we decline all responsibility if he should lose it. Goélette SAS can not see its responsibility replace that of carriers providing passenger transport. 8.3.2Air transport is subject to security and operational requirements which may cause delays, aircraft changes, stopovers or longer connections. This can be generated by technical, climatic, political problems or by strikes. Pursuant to article L.211-16 of the Tourism Code, we cannot be held responsible for this and this cannot result in any compensation since it is the responsibility of the carrier. We reserve the right to substitute in extremis, following problems of filling, safety, weather and other cases of force majeure, a charter delivery by regular flight, or the opposite, to the same country, on the same dates, without this being considered as a breach of contract resulting in compensation. 8.4 Baggage The baggage allowance is different on international flights, domestic flights, and between airlines. The authorized weight is generally 15 kg on "charter" flights and 20 kg on regular flights. The “low-cost” companies as well as some regular companies offer types of fares without luggage. Each company has its own baggage weight policy and the customer should check with the company or Goélette SAS. Companies are more or less flexible on the weight and size of cabin baggage; it will also suit the customer to comply with their requirements. 8.5 Pre-routing and post-routing The pre-routings and post-routings taken at the sole initiative of the customer are in any event their exclusive responsibility. We can not be held responsible for their non-performance and the non-presentation of the passenger departing from his international flight for any reason whatsoever. Any failure to register will not give rise to any reimbursement of the trip by our services. We strongly advise our customers to purchase modifiable and refundable services (flights, hotels), and to provide a safety margin in the event of delay for meteorological or other reasons. Likewise, and in particular for charter flights, a change of airport may occur in Paris. We cannot be held responsible for the costs incurred. 8.6 Failure to register In the event of a no-show for any reason whatsoever on the outward journey on a regular airline flight, Goélette SAS cannot guarantee that the return journey will not be canceled by the airline. If the customer wishes to maintain the departure, he must make the request by email as soon as possible to avoid losing the benefit of the land services included in the package. The customer will have to buy another return ticket which will be billed at the current rate according to the availability of the day. No refund will be made on unused services if you were to arrive later. The additional costs generated by a late arrival will be the responsibility of the customer. 8.7 Identity of airlines The airlines mentioned on your contract are authorized by the authorities in our territory. Access to the list of prohibited airlines is made on the following site: https://ec.europa.eu/transport/modes/air/safety/air-ban_fr 9. FORMALITIES - HEALTH 9.1. Formalities Goélette SAS informs the customer of the various administrative and health procedures necessary for the execution of the trip (identity card, passport, visa, vaccination certificate.). Their fulfillment and the resulting costs are the sole responsibility of the customer. Minors must have an individual passport. It is appropriate for each customer to verify this when registering. This information is intended for passengers of French nationality. Passengers of other nationality should check with their embassy or consulate on the steps to be taken to comply with the administrative and health formalities required according to each country visited. It is strongly recommended to check, during registration, the required formalities in order to have the necessary time to complete the procedures. Except in the specific case which would be mentioned on the contract, visa formalities are never included in our service by default. It takes between 15 days and sometimes up to a month to obtain a visa from the consular authorities. Goélette SAS can in no way be held responsible for the consequences of the non-observance by the customer of the required entry formalities (police or health), nor of the presentation of the documents required and mentioned on the travel contract. No refund will be granted in the event of a breach of these obligations. Please note: the extension of the validity of the national identity card, now valid for 15 years instead of 10, may involve traveling with a card whose validity date has visually expired. This may be refused by some countries. Consequently, in order to avoid any inconvenience during your trip, such as denied boarding, Goélette SAS recommends traveling with a passport whose validity must correspond to that requested by the country of destination. 9.2. Transit or travel to the USA Transit or stay through the United States for a trip not exceeding 90 days is subject to electronic authorization (ESTA). Passengers must go to the site: https://esta.cbp.dhs.gov/esta/ to complete this mandatory process. Boarding will be refused if this form is not presented. 9.3. Safety and health risks We inform the customer of the safety and health conditions of the countries planned for the trip. However, we invite you to consult the website of the Ministry of Foreign Affairs, section Travel advice, www.diplomatie.gouv.fr. He will give you all the information on the country visited (entry / stay, transport security, etc.). As this information is evolving by nature, it is recommended to consult it regularly. You can also find out about the WHO health recommendations on their site http://www.who.int/en . We recommend that French nationals register with the Ariane service before setting off on their trip. Ariane will keep you informed in the event of particular events before and during your trip. 9.4. Accessibility Given the number of service providers we work with, not all of our services are suitable for people with reduced mobility. We therefore invite our customers to tell us when requesting a quote, their specific needs according to their personal characteristics. Good information from the start will allow us to select the most suitable service. We will provide you on request with all the necessary information on each product (hotel, cruise, tour, transfer, dive boat). Regarding air transport, it is the customer's responsibility to report at least 48 hours before the date of the flight; the company may refuse this request for operational reasons (crew, size of the aircraft, etc.). 10. RESPONSIBILITY 10.1 Responsibility of the organizer 10.1.1 Goélette SAS is responsible for the proper performance of the travel services provided for in the contract in accordance with article L.211-16 of the Tourism Code and is required to provide assistance to the traveler if he is in difficulty, in accordance with article L.211-17-1 of the Tourism Code. 10.1.2 In accordance with article L.211-16 II of the Tourism Code, when you notice that a service does not correspond to the contract, and in order not to suffer the consequences for the rest of your trip, you must imperatively communicate any emergency non-compliance to our local representative. In the event of a complaint upon your return, the failure to report will be taken into account. This may have an influence on the possible amount of reimbursements if this could have avoided or reduced your damage. 10.1.3However, in accordance with article L.211-16, our liability is limited if the damage is attributable to the traveler, or to exceptional and unavoidable circumstances. It is also the case if it is attributable to a third party outside the provision of the travel services included in the contract, and if it is unforeseeable or unavoidable. 10.2 Limitation of liability Goélette SAS cannot be held responsible for the consequences of the following events: - Failure to register : If the customer is absent from the place of departure of the air trip, or when the participant presents outdated or incomplete identification and / or health documents (passport, identity card, visa, vaccination certificate) necessary for the completion of his trip. In the event of failure to register the customer at the place of departure of the air trip, 100% of the amount of the trip will be retained. - Loss of tickets  : The customer is responsible for his ticket (plane or boat ticket), and therefore we decline all responsibility if he should lose it. - Unpredictable or inevitable events : Wars, political unrest, demonstrations, riots, strikes, technical incidents, paralysis of airspace or an airport, loss, theft or delay of baggage, bad weather, natural disasters. - Exceptional circumstances  : In the event of cancellation or modification of the trip imposed by exceptional, unforeseeable or unavoidable circumstances, or for reasons of passenger safety, or imposed by an administrative authority such as the Ministry of Foreign Affairs. No compensation will be due to the customer by Goélette SAS in the event that we have to cancel or modify the trip initially planned. 10.3 A la carte services excluding package travel We cannot guarantee a perfect quality of execution in cases where we do not ensure a continuity of service from the first to the last day of the trip. We cannot be held responsible if we are unable to reach you to inform you of a change to your program. A telephone number and an email must be communicated to us if we are to reach you. No refund is possible if you do not give us the opportunity to contact you. We recommend that you book at least the night before a tour, cruise or any other service. Indeed, flight delays, unfavorable weather conditions, or any other event, may prevent boarding for the departure of a cruise, or prevent you from taking a flight that would have been booked by you. If, due to a change in the program of our service (flight schedule, delay in ground transport, or other), you should miss all or part of the services that you would have booked on your own, no compensation can be granted. . We also decline all responsibility in the event of an incident occurring during services purchased directly by the customer outside the contract. 10.4 Unusual unreferenced services We may be required, at the express request of a customer, to sell services not mentioned in our production. This service may, if necessary, not meet our usual selection criteria. Acceptance of the program will not give rise to subsequent compensation since the customer has been informed that said product was not selected by us. 11. CLAIMS-AFTER-SALES SERVICE We ask our customers who have comments to make on the progress of their trip to send them to us as soon as they return. After entering the quality service and failing a satisfactory response within 60 days, the customer can contact the Tourism and Travel ombudsman, whose contact details and referral procedures are available on his site:www.mtv.travel . 12. PERSONAL DATA PROTECTION - RGPD Goélette SAS collects your personal data in accordance with its data protection charter and in accordance with European regulations. This charter can be viewed on the websites under the heading “Personal data”. 13. WARNING Many are the destinations far from all the facilities of modern life, difficult to access, and rarely visited by tourists, with the consequences of sometimes different and numerous means of access. We thank our customers in advance for accepting with a smile the minor inconveniences that may arise from this situation, and the little bit of adventure that can spice up trips off the beaten track. FORMULAIRE D’INFORMATION STANDARD POUR DES CONTRATS DE VOYAGE À FORFAIT La combinaison de services de voyage qui vous est proposée est un forfait au sens de la directive (UE) 2015/2302 et de l’article L.211-2 II du code du tourisme. Vous bénéficierez donc de tous les droits octroyés par l’Union européenne applicables aux forfaits, tels que transposés dans le code du tourisme. Goélette SAS sera entièrement responsable de la bonne exécution du forfait dans son ensemble. En outre, comme l’exige la loi, Goélette SAS dispose d’une protection afin de rembourser vos paiements et, si le transport est compris dans le forfait, d’assurer votre rapatriement au cas où elle deviendrait insolvable. Droits essentiels prévus par la directive (UE) 2015/2302 transposée dans le code du tourisme : Les voyageurs recevront toutes les informations essentielles sur le forfait avant de conclure le contrat de voyage à forfait. L’organisateur ainsi que le détaillant sont responsables de la bonne exécution de tous les services de voyage compris dans le contrat. Les voyageurs reçoivent un numéro de téléphone d’urgence ou les coordonnées d’un point de contact leur permettant de joindre l’organisateur ou le détaillant. Les voyageurs peuvent céder leur forfait à une autre personne, moyennant un préavis raisonnable et éventuellement sous réserve de payer des frais supplémentaires. Le prix du forfait ne peut être augmenté que si des coûts spécifiques augmentent (par exemple, les prix des carburants) et si cette possibilité est explicitement prévue dans le contrat, et ne peut en tout cas pas être modifié moins de vingt jours avant le début du forfait. Si la majoration de prix dépasse 8 % du prix du forfait, le voyageur peut résoudre le contrat. Si l’organisateur se réserve le droit d’augmenter le prix, le voyageur a droit à une réduction de prix en cas de diminution des coûts correspondants. Les voyageurs peuvent résoudre le contrat sans payer de frais de résolution et être intégralement remboursés des paiements effectués si l’un des éléments essentiels du forfait, autre que le prix, subit une modification importante. Si, avant le début du forfait, le professionnel responsable du forfait annule celui-ci, les voyageurs peuvent obtenir le remboursement et un dédommagement, s’il y a lieu. Les voyageurs peuvent résoudre le contrat sans payer de frais de résolution avant le début du forfait en cas de circonstances exceptionnelles, par exemple s’il existe des problèmes graves pour la sécurité au lieu de destination qui sont susceptibles d’affecter le forfait. En outre, les voyageurs peuvent, à tout moment avant le début du forfait, résoudre le contrat moyennant le paiement de frais de résolution appropriés et justifiables. Si, après le début du forfait, des éléments importants de celui-ci ne peuvent pas être fournis comme prévu, d’autres prestations appropriées devront être proposées aux voyageurs, sans supplément de prix. Les voyageurs peuvent résoudre le contrat sans payer de frais de résolution lorsque les services ne sont pas exécutés conformément au contrat, que cela perturbe considérablement l’exécution du forfait et que l’organisateur ne remédie pas au problème. Les voyageurs ont aussi droit à une réduction de prix et/ou à un dédommagement en cas d’inexécution ou de mauvaise exécution des services de voyage. L’organisateur ou le détaillant doit apporter une aide si le voyageur est en difficulté. Si l’organisateur ou le détaillant devient insolvable, les montants versés seront remboursés. Si l’organisateur ou le détaillant devient insolvable après le début du forfait et si le transport est compris dans le forfait, le rapatriement des voyageurs est garanti. Goélette SAS a souscrit une protection contre l’insolvabilité auprès de l’APST. Les voyageurs peuvent prendre contact avec cet organisme : APST, 15 avenue Carnot, 75017 PARIS, Tel. 01 44 09 25 35 - Email : info@apst.travel - https://www.apst.travel, si des services leur sont refusés en raison de l’insolvabilité de Goélette SAS. Directive (UE) 2015/2302 transposée en droit national. 3,67 / 5 sur 3 vote(s) UN SEUL NUMÉRO DE TÉLÉPHONE POUR TOUS VOS APPELS 0825 02 98 02 0.18€ TTC / Min Nos AGENCES DE VOYAGE NANTES ET SIÈGE SOCIAL 2 ter rue des Olivettes CS33221 44032 Nantes Cedex 1 France GENÈVE Nouvelle adresse ! rue de Montchoisy, 21 1207 Genève Suisse PARIS 29 rue de Clichy 75009 Paris France LYON Nouvelle Adresse ! 4 rue A de Saint-Exupéry 69002 Lyon France Prev Next Rejoignez-nous sur INSTAGRAM Rejoignez-nous sur FACEBOOK Inscription NEWSLETTER Nos autres MARQUES Expert du voyage sur mesure, Australie à la Carte vous propose tous les types de voyages en Australie, en séjour ou en circuit, adaptés à vos envies et à votre budget. Des vacances pour routards, des autotours, des circuits organisés en français ou en anglais. 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