0808 301 7065 Complaints Procedure How to Make a Complaint 1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Financial Conduct Authority. Our contact details are as follows: Address: Goodwin Barrett Ltd, Mikar Business Park, Northolt Drive, Bolton, BL3 6NJ Telephone: 01204 471280 Email: enquiries@goodwinbarrett.co.uk 2. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint. 3. Within four weeks of receiving a complaint, we will send you either: a) a final response adequately addressing the complaint; or b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you. 4. Within eight weeks of receiving a complaint we will send you either: a) a final response adequately addressing the complaint; or b) a response which: i) explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and ii) informs you that you may refer the handling of the complaint to the Financial Ombudsman Service if you are dissatisfied with the delay. 5. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress. 6. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Financial Ombudsman Service within 6 months of the date of our Final response letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. Financial Ombudsman Service Exchange Tower London E14 9SR Tel: 0300 555 0333 Further information can be found on their website: www.financial-ombudsman.org.uk. Request a call back If you'd like us to call, please fill in your details CALL ME BACK William Thornley from Bolton received £21,400 compensation from Halifax Alan Burke from Bolton received £34,800 compensation from Santander Why choose us? Hassle-free process. No lengthy paperwork to complete. Your own dedicated claims expert. Claims settled within 8 weeks on average. MORE ABOUT US Speak to our friendly experts If you feel you've been let down by your bank or financial adviser please call us. Call today 0808 301 7065 Customer Stories We've helped thousands of people win compensation as a result of unsuitable financial advice. Previous I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them William Thornley from Bolton got back £21,400 from Halifax Next Figures shown are before the deduction of our fee. Goodwin Barrett Ltd Mikar Business Park Northolt Drive Bolton BL3 6NJ 0808 301 7065 enquiries@goodwinbarrett.co.uk Contact Us Terms & Conditions - Mis-sold Investment Terms & Conditions - Mis-sold Pension Pre Contract Information Complaints Privacy Policy Sitemap Request a call back CALL ME BACK Goodwin Barrett is a claims management company. You do not need to use a claims management company to make your complaint to your bank. If your complaint is not successful you can refer to the financial ombudsman service for free. Goodwin Barrett Ltd is authorised and regulated by the Financial Conduct Authority FRN: 830495 Company number 09294215 - Mikar Business Park Northolt Way Bolton BL3 6NJ. VAT registration number 198 9960 18, registered in England. Goodwin Barrett Ltd is registered with the Information Commissioner's Office under registration reference ZA085532.