Products Solutions Partners Network Resources Support Contact Portals Support / Partner Escalation Paths Escalation Paths Use Gamma’s clear escalation contacts to access the support levels that you want and need. Managed and wholesale customer services If you don’t feel you’re receiving the support you need you can consult our Customer Service Plan, which details the escalation paths for all of our products, from the Service Desk to Director level. We won’t make you jump through hoops or wait a minimum amount of time before escalating; you can escalate to the level you feel is appropriate when you feel it’s appropriate. Gamma Channel Partner Customer Service Plan If you’re already a Gamma Channel Partner the Customer Service Plan can be located after logging into the Gamma Portal. Gamma Dealer Partner Customer Service Plan If you’re a Gamma Business Communications Partner the Customer Service Plan can be located on the Gamma Dealer Partner Portal. Escalate an issue to the level you choose We provide our partners with the escalation contacts relevant for each product up to and including our Directors. A typical escalation path will be as below, however we don’t stipulate that a customer has to follow this path sequentially, they are free to raise at any level they deem appropriate: Support Team Leader Senior Operational Manager Head of Customer Service Operations Director How can we help you? Our support team are here to direct you to the right people in no time. Contact support .st0 { fill: #6800D2; } Gamma Group About us Products Microsoft Teams Telephony Horizon Business Phone System Horizon Collaborate Platform Horizon SME Contact Centre Enterprise Contact Centre SIP Trunking and Call Management Inbound Call Routing PhoneLine+ Landline Replacement Gamma Mobile Advanced Network Services Gamma SoGEA Gamma Access Why Gamma? Gamma for IT Resellers Channel Partner Programme Gamma’s UK Network Security WiFi 4G Fast-start and Backup Solutions Agile Networks Business Voice Carrier and Service Provider Connectivity Customer Contact Landline Replacement | PSTN Switch Off Managed Services Mobility Security and Compliance Unified Communications Remote Working Industries Organisations Partners Channel Partner Programme Gamma for IT Resellers Wholesale Partners Dealer Partners Simplicity Partners Find a Partner Portals Partner Resources Network Resources Unify Gamma News Blog Events eGuides Case Studies Support FAQs User Support and Training Escalation Paths Customer Service Contact Partner Support Partner FAQs Partner Escalation Paths Partner Training and Accreditation Get in touch LinkedIn Twitter Facebook YouTube © Gamma Telecom Ltd. All Rights Reserved. Terms & ConditionsCookie PolicyPrivacy PolicyModern slavery statementCodes of PracticeBrexit StatementSitemap