APQC Logo Register Sign in Search Icon TOOLS GEAR ICON Menu Register to Unlock Access BEST PRACTICES AND PERFORMANCE DATA TO BENCHMARK AND IMPROVE Step 1: Submit & Validate Email Step 2: Complete Profile Corporate Email* SUBMIT APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more. US: 1-800-776-9676 INTL: +1-713-681-4020 FAX: 713-681-8578 APQC 123 N. Post Oak Ln Houston, TX 77024 USA Footer LOCATION AND DIRECTIONS PRIVACY POLICY TERMS OF SERVICE BENCHMARKING CODE OF CONDUCT © 1994-2021 APQC. ALL RIGHTS RESERVED

APQC Logo Register Sign in Search Icon TOOLS GEAR ICON Menu HOME Resource Library APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. Looking for something specific? ASK US SEARCH BY KEYWORD What are you looking for? Search by keyword in the box above. Use the filter on the left to browse. Not sure where to start? CONTACT APQC Featured Resources Staff Selections DATA AND MEASURES HR Function Key Benchmarks: Cross-Industry OCTOBER 20, 2021 Lock REPORTS & WHITE PAPERS Leading Practices to Strengthen Internal Controls OCTOBER 15, 2021 Lock COLLECTIONS Supply Chain Planning Key Benchmarks SEPTEMBER 30, 2021 ARTICLES How Frameworks Support Knowledge and Process Program Development SEPTEMBER 03, 2021 Lock ARTICLES Using RPA and Graph Databases for Process and Knowledge Management AUGUST 06, 2021 Lock TOPICS — + FORMAT — + CONTAINS — + INDUSTRY — + icon-check-star Membership matters APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement. Want to take the next step? Learn more about our membership icon--arrow--right Already have an account? Sign in. APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more. US: 1-800-776-9676 INTL: +1-713-681-4020 FAX: 713-681-8578 APQC 123 N. Post Oak Ln Houston, TX 77024 USA Footer LOCATION AND DIRECTIONS PRIVACY POLICY TERMS OF SERVICE BENCHMARKING CODE OF CONDUCT © 1994-2021 APQC. ALL RIGHTS RESERVED