/ About / Our Strategy / Distinctive Success Factors DISTINCTIVE SUCCESS FACTORS Our competitive advantage is based on a set of distinctive success factors. They are supported by the Swissport Formula, which defines the way we work. FULL RANGE OF MISSIONCRITICAL SERVICES COMPETITIVE COST BASE SAFE AND INDUSTRYLEADING OPERATIONS GLOBAL CONSISTENCY SUSTAINABLE STAKEHOLDER RELATIONS PRICING DISCIPLINE AND COMMERCIAL GOVERNANCE STANDARDIZED OPERATIONS & TRAINING INNOVATION LEADERSHIP GLOBAL IT SYSTEMS THE SWISSPORT FORMULA THE WAY WE WORK The Swissport Formula is a set of principles to support our distinctive success factors. It helps us in creating a sustainable competitive advantage and in executing its corporate strategy. Our aspirations are the same around the globe. Based on innovation, engagement and reliability, we deliver high-quality, tailor-made solutions to meet the expectations of our clients. That is why the Swissport Formula is the way we work. FULL RANGE OF MISSION CRITICAL SERVICES HIGH QUALITY AVIATION SERVICES Swissport's service portfolio ranges from passenger services & lounge hospitality to ramp handling and cargo handling. We also offer airlines with reliable, state of the art load control services. Learn more COMPETITIVE COST BASE ENABLING GROWTH AND INVESTMENTS In a market with intense global competition and low margins, it is essential to keep costs under control to generate sufficient free cash flow to finance investments and profitable growth. Learn more SAFE AND INDUSTRY LEADING OPERATIONS FOSTERING A CULTURE OF SAFETY Around 45,000 dedicated Swissport employees strive to fulfill our clients’ highest expectations – day in and day out. Above all stands our unwavering commitment to a safety-first culture. Learn more GLOBAL CONSISTENCY DELIVERY OF HIGH-QUALITY SERVICES Consistency in our service delivery is a key success factor for Swissport. We can only realize our full potential through rigorous standardization. The Swissport Formula helps us achieve this. Learn more SUSTAINABLE STAKEHOLDER RELATIONS CREATING VALUE FOR OUR PARTNERS When airlines outsource, they entrust us with mission-critical services. They rely on our employees to meet their standards. Mutual trust and open dialogue are crucial for the success of our partnerships. Learn more PRICING DISCIPLINE & COMMERCIAL GOVERNANCE SUSTAINABLE VALUE CREATION IN FOCUS The focus on sustainable value creation in our business decisions contributes to Swissport’s reliability as a business partner. State-of-the-art commercial systems support us in making the right choices, together with our airline customers. Learn more Facts & Figures Our Services Careers Management 2021 Swissport International AG. All Rights Reserved. Imprint Privacy policy