General Enquiries / Outages / Repairs 519-323-1710 customerservice@wellingtonnorthpower.com Customers Home » Customers » Policies Customer Connect Customer Choice – TOU or Tier Residential Commercial Your Electricity Bill Ontario Electricity Rebate Time-Of-Use and Tiered Prices Tariff of Rates and Charges Frequently Asked Questions Are You Moving? Policies Policies The Policies referenced in our “Conditions of Service” are: Security Deposit Policy Billing and Payment Policy Low Income Policy Opening & Closing Accounbts Policy Collection Policy Disconnection/Reconnection Policy Customer Complaint Process Environmental Policy These Policies were revised in April 2019 and can be reviewed by downloading the PDF document below. Conditions of Service Conditions of Service v8 R3 April 2019 Policies 2.01: Security Deposit Policy 2.02: Billing & Payment Policy 2.04: Low Income Policy 2.05: Opening & Closing Account Policy 2.06: Collection Policy 2.08 Disconnection / Reconnection Policy 2.10: Customer Complaint Process 6.04: Environmental Policy Tier-TOU Customer Choice Policy Privacy Policy About Us Wellington North Power Inc. is a distribution company regulated by the Ontario Energy Board. Our company provides safe, reliable Electricity Distribution to consumers in the urban areas of Mount Forest, Arthur and Holstein. Copyright © 2021 Wellington North Power Inc. All Rights Reserved. | Website by eCrew Quick Links REPORT AN OUTAGE CUSTOMER CONNECT TIME-OF-USE AND TIERED PRICES PAYMENT OPTIONS ARE YOU MOVING? Contact Us Wellington North Power Inc. has been serving the community for over 100 years and is committed to providing outstanding customer service. We are pleased to offer residential and business customers with convenient office hours and 24 hour emergency service. 519.323.1710 customerservice@wellingtonnorthpower.com Outages & Repairs 519-323-1710 290 Queen Street West, PO Box 359 Mount Forest, ON N0G2L0