BROWSE EDITORIAL MY F+R GBP EUR HKD USD JPY CNY CONTACT US LONDON Tel: +44 (0)20 7089 7400 Email: customerservice@frw.co.uk HONG KONG Tel: (+852) 2832 9986 Email: asiacustomerservices@frw.co.uk SINGAPORE Tel: (+65) 9299 3250 Email: asiacustomerservices@frw.co.uk FREQUENTLY ASKED QUESTIONS BUYING WINES + SPIRITS How does buying wine and spirits from FINE+RARE work? What is the difference between Marketplace and Immediately Available wines and spirits? Why is there a lead time on Marketplace wines and spirits? Do you have a minimum order value? Do you have a retail store? Will I be contacted when my wines or spirits arrive? Where are my wines and spirits? PAYMENTS How do I pay my outstanding invoices? Which payment methods do you accept? Where can I find copies of my invoices? What are the current UK VAT and duty rates? DELIVERY How do I organise delivery of my wines? Can I transfer wines to other bonded warehouses? Is UK duty and VAT applicable if I am shipping within the EU? STORAGE Can I store my wines and spirits with you? Which formats do you accept for storage? Are my wines insured whilst in storage? How much does storage cost? SELLING WINES + SPIRITS Can I sell my wines or spirits through FINE+RARE? How do I know what my wines and spirits are worth? MY F+R / MY PORTFOLIO Where can I find my wine inventory and track which orders have arrived? How do I access My Portfolio? SUBSCRIBE TO OUR EMAILS Get the best of F+R delivered to your inbox SIGN UP ABOUT F+R LOCATIONS MEET THE TEAM CAREERS OUR SERVICES DELIVERY SELL WINES CONTACT US + FAQ FOLLOW US TERMS OF SALE| PRIVACY POLICY| STORAGE TERMS| MODERN SLAVERY STATEMENT 1997-2020 FINE & RARE WINES LTD We use cookies to provide the best possible experience. See our cookie policy for more information.