Skip to Main Menu NCO Europe Menu Feedback/Complaints We love to hear your feedback, be it good or where we could have done something better. If you are letting us know that we could have done something better we are sorry you feel that you need to complain but letting us know when you're unhappy gives us the opportunity to put matters right for you and improve our service for everybody. Feedback type* I'd like to provide feedback I'd like to make a complaint Briefly outline your message* First Name* Last Name* Account Number * What is this? Forgotten your Account Number? Please provide the details of your feedback or complaint Submit protected by reCAPTCHA If you’ve made a complaint, we'll confirm that we’re looking into your complaint, and we’ll let you know when you can expect a response. We will always contact you to discuss our final response, providing an explanation of what we have found, what we plan to do as a result and why we made the decision. This may be over the phone, by email or by letter. We aim to deal with complaints as quickly as possible and no longer than 8 weeks. We’ll keep you updated on our progress, but if you need to contact us please call on 0330 060 1122 If you are still not happy with the outcome of your complaint and would like to take this further, you can ask the Financial Ombudsman Service to look into it for you. The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint. You can call the Financial Ombudsman Service using the below numbers. From a UK landline: 0800 023 4567 From a UK mobile: 0300 123 9123 Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad. You can contact the Financial Ombudsman Service (FOS) by email: complaint.info@financial-ombudsman.org.uk And/or by visiting their website: www.financial-ombudsman.org.uk Our site uses cookies to improve your experience. Learn more Use of this site means you have accepted the cookie policy. × ) Need to speak to a member of our team? Please call us on 0330 060 1500 NCO Europe A member of Credit Services Association Access your Account Manage my Account Make a Payment Get in touch 0330 060 1500 UK Local Rate Charge. Free on most mobile networks enquiries@ncoeurope.com Navigate Home Complaints Online Services About Us FAQs DMC Portal Dashboard © 2021 Registered in England and Wales, Company Number 03122581. Registered Office address: New City House, 57-63 Ringway, Preston PR1 1AF. NCO Europe Ltd is Authorised and Regulated by the Financial Conduct Authority, FCA Number 662151. Privacy Policy Terms & Conditions Modern Slavery Act 2015 Gender Pay Gap Reporting COVID-19 Information Close