Better Business Bureau® Set my location Menu Find Near US Search HomeNebraskaOmahaReal Estate DevelopmentSeldin Company SharePrint Business Profile for Seldin Company Real Estate Development At-a-glance Contact Information 2840 S 123rd Ct Omaha, NE 68144-3977 Get Directions http://www.seldin.com/ Email this BBB (402) 333-7373 Want a quote from this business? Get a Quote Customer Reviews 1/5 Average of 13 Customer Reviews Read Reviews Start a Review Customer Complaints 31 complaints closed in last 3 years 11 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 9/30/1967 Years in Business: 98 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Products & Services This is a real estate development company offering commercial real estate sales, property leasing, real estate rentals and property management services. They also provide residential property leasing and management for apartments and multi-family housing. Business Details Headquarters 2840 S 123rd Ct, Omaha, NE 68144-3977 Email this Business BBB File Opened: 9/30/1960 Years in Business: 98 Business Started: 1/1/1923 Accredited Since: 9/30/1967 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. BBB records show a license number of 20070604 for this business, issued by Nebraska Real Estate Commission These agencies may include: Nebraska Real Estate Commission P O Box 94667 Lincoln NE 68509-4667 (402) 471-2004 http://www.nrec.ne.gov Type of Entity: Sole Proprietorship Hours of Operation Primary M: 8:00 AM - 5:00 PM T: 8:00 AM - 5:00 PM Read More Business Details Customer Complaints 31 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Answered 08/06/2021 Our elevator in the building has been out of order for 3 days...all tenants are over 55 and most are disabled in some capacity...please help us...we cannot get ahold of anyone at Seldin...the manager keeps saying she is working on it... …Read More Desired Outcome Please fix our elevator. Read 30 More Complaints Customer Reviews 13 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Jacquar W (1 star) 09/21/2021 My name is Jacquar **********. On September 21, 2021 the property manager Cathrine called to "offer me a one bedroom apartment". I was called at 4:40 pm and a voicemail was left stating the above statement. I called back same day at 4:43 pm, 4:44pm, 4:49pm, 4:54pm, 4:58pm. The property hours state that the building office hours are open until 5:30 so I assumed the she had left the office for the day a little early. Each time I called the voicemail box stated that it was full so I could not leave a message. I called again at 6pm just to make sure that no one was in office and Catherine did pick up. I told her that I was calling in reference to the apartment. She then stated she made a few calls and that she had given my apartment to someone else. That she had only been out of the office for 15minutes. This is not a proper way to conduct business as a property manager. The email did not state to call by a certain date or a certain time. Further, leaving a message and not giving a person at least 24 hours to call back is unacceptable. Also not being available when they call back is also not proper for business especially if they cannot leave a voicemail because said voicemail is already full. Seldin Company Response 09/22/2021 Hi Jacquar, thank you for taking the time to rate and review Seldin Company. We are sorry to hear of your situation, and apologize for the inconvenience it caused you. Unfortunately, we do not see a property name listed in your review and are unable to locate exactly which property this occurred at, as we manage many apartment communities throughout the midwest. Would you be able to email me at ******************, so I can investigate this further for you? I look forward to hearing from you, thank you again. -Molly T., Seldin Company Customer Response 09/22/2021 The apartment is *********** in Wichita Falls, TX. Located at *****************. Seldin Company Response 09/23/2021 Hi Jacquar, thank you for confirming the name of the apartment community. I spoke to the on-site manager and their supervisors this morning, and was able to obtain some more information. The manager confirmed that she was reaching out to phone numbers listed on her waitlist, and it is possible that she was on another call when you attempted to reach out, since she makes multiple calls in one sitting while doing waitlist follow-ups. Many applicants on the waitlist tend to move onto a new apartment community quickly and are no longer interested, so she works to call a large chunk of the waitlist as soon as something comes available; this helps her rule out those no longer interested, and make room for those who are. At the end of the decision-making process for this particular apartment, the on-site manager did offer the apartment home to another applicant while making calls. Records show that this person submitted an application roughly 2 months prior to yourself, which the manager verified before offering them the apartment home. Though apartment hunting is not always a first-come, first-serve process, it certainly can be, especially when working with a larger waitlist. It is typical that decisions must be made to insure those who waited longer are treated fairly, and we hope that others on the waitlist can understand; we appreciate your patience as we work to find a home available for you. We hope this helps in answering your questions, and that you will continue to be on our list for when a future apartment home comes available. If you are interested in viewing a different apartment community in the area, please let us know, as we do have a few nearby that might have more apartment homes available. Thank you again. -Molly T., Seldin Company (******************) Customer Response 09/23/2021 If that truly was the case, that individual who was on the waitlist since "2 months prior" should have been contacted first and given the proper amount of time to give an answer. I was told offerings would be made based on time and date that applications were submitted. This is not the case if multiple calls are made out within the same hour. People have jobs,kids, etc and cannot be available 24/7. She stated she was not in the office and had stepped out. I don't agree with the way business is conducted here and would've hated to have accepted an apartment when someone else has been waiting longer just because your property manager is impatient. Seldin Company Response 09/23/2021 Hi Jacquar, we understand your frustration and apologize for this incident, as we do hope to help each applicant or prospect find their next home in a professional, organized, and timely manner. We appreciate you taking the time to leave a review, and welcome you to email ****************** if you would like us to check into what other options might be available at this time. Thank you again. -Molly T., Seldin Company Read 12 More Customer Reviews Business Categories open category: Real Estate Development open category: Property Management open category: Apartments open category: Real Estate open category: Real Estate Services Local BBB BBB In Nebraska, South Dakota, Kansas Plains & SW Iowa More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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