Menu Maidstone and Tunbridge Wells NHS Trust Back to previous page Talk to us We want to hear from you, whether you have a compliment, comment, concern or complaint. We aim to deliver the highest standards of care, treatment and compassion, and listening to you will help us improve the patient experience. If something isn’t right, ask to speak to the person in charge. They may be able to sort out the problem straight away. You can also speak to a member of the Patient Advice and Liaison Service (PALS) during office hours, or the site practitioner at evenings and weekends. If you are not satisfied with the outcome, please contact our complaints team. You can find out more information in the Complaints and PALS Annual Report and Programme, 2017/18. Alternatively you can follow what our Trust is up to and give us your feedback via our social media profiles on Twitter – @MTWnhs and Facebook – search for mymtwhealthcare. NHS Friends & Family Test Your opinion and experience of our services is important to us. You can rate the care or treatment you received and help us improve our services below: Adult Inpatient areas / Postnatal / ED – www.oc-meridian.com/OCQ/u/MTWAS Antenatal Clinic / Community – www.oc-meridian.com/OCQ/u/MTWAN Childrens areas / Paeds ED / Treetops – www.oc-meridian.com/OCQ/u/MTWCH Homebirth – www.oc-meridian.com/OCQ/u/MTWHB Outpatient Clinics – www.oc-meridian.com/OCQ/u/MTWOC Outpatient Departments including Radiology / fluro / nuc med / CT / X-ray – www.oc-meridian.com/OCQ/u/MTWOD In an emergency (ED) Overseas visitors Make, change or cancel an appointment Your outpatient appointment Patient initiated follow up (PIFU) Staying in hospital Hospital Radio End PJ Paralysis campaign Improving the experience of patients and carers Talk to us Adult Safeguarding Patient Advice & Liaison Service (PALS) Making a complaint Your complaint outcomes Tell us About Your Hospital Experience Stroke services Accessible Information Standard (AIS) Patient transport Catering and retail Chaplaincy Bereavement Office Organ donation Your information Access to Healthcare Records Publications Accessibility Privacy policy Twitter Facebook YouTube LinkedIn © Crown copyright Maidstone and Tunbridge Wells NHS Trust Maidstone Hospital Hermitage Lane Maidstone Kent ME16 9QQ 01622 729000 Get directions Tunbridge Wells Hospital Tonbridge Road Pembury Tunbridge Wells Kent TN2 4QJ 01892 823535 Get directions This website uses cookies to make the site simpler. Find out more about cookies here or hide message