Security Statement Security Statement Texas Republic Bank is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards. At Texas Republic Bank, employee access to personally identifiable customer information is limited to those with a business reason to know such information. Employees are educated on the importance of maintaining the confidentiality of customer information and employees who violate these privacy policies will be subject to disciplinary measures. Internet Security Information Gathered When you visit our website to view any pages, read product information, or use our online calculators and tools, you do so without telling us who you are and without revealing any personal information. While we do not collect identifying information about visitors to our site, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to better understand how many people use our site and which pages and features are most popular. The only information we normally collect and store is: The name of your Internet Service Provider? The website that referred you to us (if any), The date and time the pages were accessed, and The page or pages you requested. Other applicable marketing information There are instances where you may elect to provide us with personal information. If you fill out one of our feedback or request forms or send us e-mail, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, e-mail address, the kind of request you are making, and any other information necessary to fulfill your request. You never transfer personally identifying information that you do not enter yourself. This is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization. When you submit personally identifying information via one of our feedback or application forms, that information is also encrypted, or scrambled, by your browser before it is transmitted back to our website. This effectively prevents anyone from intercepting and reading any personal information about you. Note that this encryption does not take place if you send us e-mail. Cookies and Other Tracking Methods Cookies are small pieces of information stored on your hard drive, not on our site. We use cookies or, in a limited number of cases, IP addresses for a number of reasons. Cookies can help us to tailor a web site or a marketing message to better match your needs and interests. Cookies also allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do. With the increase in cybercrime, additional layers of protection have been added to our on-line banking product to continue to prevent fraud. These additional layers of protection will require you to input answers in certain cases. This feature is for your protection and the security of your account information. Security We use industry-standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls and Secure Socket Layers where appropriate. Always look for the padlock icon in your browser to see if the page you are viewing is secure. You may also click on that padlock icon to obtain details of the security method in use. Texas Republic Bank complies with all applicable sections of the Gramm-Leach-Bliley Act and the associated regulations. Your Responsibilities with Your Information Monitoring your account activity is the best way to help detect if you have been a victim of fraud. Use of on-line banking will assist you in frequent reviews of your account. The sooner a fraud is discovered, the lower the financial impact. Signing up for email alerts and electronic statements will assist in reduce the risk of mail fraud. If you receive a phone call or email asking for any personal or account information, do not answer that request and immediately notify Customer Service by phone at 972-334-0700. Email and Fraudulent Websites Sometimes criminals may send you an email that looks like it has come from Texas Republic Bank. These phony emails ask you to go to a website that also looks like Texas Republic Bank and provide your personal account information. Some of these phony emails even caution that if you don’t do this, your account may be suspended. But the website is also a fake, and this is a fraud attempt. This is the most common type of online fraud, and is called “phishing and spoofing”. Criminals send these phony email messages or direct someone to a fraudulent website for one goal, to steal personal and financial information. If you should ever receive an email that appears to be suspicious, do not reply to it or click on the link it provides. Simply delete it. To report a suspicious email that uses Texas Republic Banks name, you can forward to customerservice@texasrepublicbank.com. Spyware and Viruses Spyware and viruses are both malicious programs that are loaded onto your computer without your knowledge. Whether the goal of these programs is to capture or destroy information, to ruin the performance of your computer, or to bombard you with advertising, you don’t want them. Viruses spread by infecting computers and then replicating. Spyware disguises itself as a legitimate application and embeds itself into your computer, to monitor your activity and collect information. Our website is not targeted or marketed to children. Questions regarding this statement should be directed to Texas Republic Bank by sending an email to: customerservice@texasrepublicbank.com. Please write “Security Statement” in the subject line. 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