Contact Sales: | Support: | Pay My BillClient SupportLet’s Talk! Services About Locations Resources Industries Careers Contact Us Welcome to Iconic IT Wichita Support Options CLIENT GUIDE FOR REQUESTING IT SUPPORT The Iconic IT service department is designed around the “One Touch Resolution” support principal, where technicians strive to provide an extraordinary client experience by resolving all support requests during the first interaction. 2 Ways to Request Service: During normal business hours (8:00 am – 5:00 pm) EMAIL: ICTsupport@iconicit.com Send an email to immediately open a support ticket in our system. You will receive an email confirming receipt that includes your ticket details. PHONE: (316) 928-8828 Calls are answered live and we immediately begin resolving your support requests. PORTAL: Client Support Ticket Portal Use the support portal to open new tickets or to check the status of an existing ticket. After Hours and Weekend Support Call (316) 928-8828 and leave your name, the name of the company you work for, and a callback number. The on-call technician will then be notified of the message and will return your call. Please be advised that non-emergency after hours work may result in additional charges. Help Us Help You When submitting a service request, please be prepared to provide the following information: Your First and Last Name Your Company Name Best Contact Number What kind of impact the issue is having on business functions A detailed description of the problem or issue including what actions are being attempted and any error messages that have been received Please note that incomplete, vague, or inaccurate information can result in extended resolution times. Service Ticket Surveys We love your feedback! You will receive surveys related to your service requests once they have been completed. Survey responses help us to improve service levels and processes. SERVICE LEADERSHIP TEAM Support requests should be submitted directly to ICTsupport@iconicit.com. NICKLAS HERRERA General Manager nherrera@iconicit.com SHANE MCCALLIE Service Manager smccallie@iconicit.com BRYAN WHEELER Professional Services Manager bwheeler@iconicit.com MERLETA MOHR vCIO mgmohr@iconicit.com We Love Referrals! Learn how you can earn $500 in cash OR a free month of service LEARN MORE Rochester, NY 656 Kreag Road Pittsford, NY 14534 Support: (585) 546-4120 Sales: (585) 460-8844 Buffalo, NY 5191 Genesee Street Bowmansville, NY 14026 Support: (716) 748-6180 Sales: (716) 309-4536 Wichita, KS 410 N Saint Francis Avenue Wichita, KS 67202 Support: (316) 773-0920 Sales: (316) 531-8296 Dallas, TX 2350 Airport Freeway, Suite 300 Bedford, TX 76022 Support: (817) 575-6230 Sales: (817) 873-3251 East Texas 921 Shiloh Road, Suite B100 Tyler, TX 75703 Support: (903) 581-0922 Sales: (903) 321-2601 Denver, CO 2941 West 19th Avenue Denver, CO 80204 Support: (303) 217-3000 Sales: (303) 872-7484 Bonita Springs, FL 28200 Old 41 Road #208 Bonita Springs FL 34135 Support: (239) 263-4454 Sales: (239) 356-8175 For Customer Support: Dallas/Fort Worth, TX Denver, CO Buffalo, NY Rochester, NY Wichita, KS Southwest Florida East Texas MENU Services About Iconic IT Locations Industries Careers Blog Contact Us Client Remote Support Client Support Portal Site Map CONTACT info@iconicit.com STAY CONNECTED Newsletter Signup Follow us Privacy Policy | Copyright 2020 Iconic IT