CYBER MONDAY DEAL: GET TWO MONTHS FREE. [PROMO CODE: 1330]* Products Resources About Support Contact Us Professionals EN FR HomeSafe with AutoAlert Medical Alert System with Automatic Fall Detection Contact Us To Order Everyone wants to live independently, but as we age, that does come with some risks. HomeSafe with AutoAlert can help you continue to live on your terms. Our proven automatic fall detection technology is designed to automatically detect true falls, with a low rate of false alarms, and gets access to help quickly.1 It’s an excellent choice for those with a history, risk, or fear of falling. Read more HomeSafe with AutoAlert is recommended for people who: Have history, risk or fear of falling Have chronic conditions (cognitive impairment, COPD, diabetes, diabetes, arthritis, heart conditions, MS, stroke, osteoporosis, Parkinson’s disease, macular degeneration) Have mobility problems Have visual impairments Are recovering after discharge from hospital “To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.” Denise Caregiver “The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.” Nigel F. Subscriber “Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.” Thelma Subscriber System & Hardware Lifeline offers dependable, convenient, and purpose-built technology, assembled and tested by Lifeline. What does that mean to you? Just like how in the event of an emergency, you can get help quickly, we’re also available to monitor our equipment. It’s self-checking and notifies the Response Centre if it detects a power failure or low battery. Personal alert button The HomeSafe with AutoAlert help button is worn as a pendant with an adjustable neck cord. This small, discreet device includes the added protection of automatic fall detection. Read more In-home communicator When you push your button or it detects a fall, it triggers your home communicator to dial our 24 hour Response Centre. When the call connects, it allows for two-way voice communication between you and the Personal Response Associate. Read more Powerful coverage in or around your home Your help button has a wide range of operation, so you can call for help from anywhere in or around your home within range of the in-home Communicator. 24/7 Access to our Response Centres Our Canadian-based, company-owned Response Centres are available 24/7, and staffed with professionally trained and caring Associates. Uninterrupted support Since you can wear your Lifeline Personal Help Button at all times, unlike a cell phone, it should always be easily within reach. Two-way voice communication Microphone and speaker built into the in-home Communicator allow you to speak directly with a Lifeline Personal Response Associate. No long-term contract required Flexible payment options allow for monthly credit card or paper statement billing. No expensive equipment to buy Our monthly fee includes a complete equipment warranty which covers ongoing maintenance and service. Getting help quickly helps prevent further injury Being down for more than 2 hours can increase the risk of medical problems that could be prevented by getting help quickly. A previous fall is one of the strongest predictors for recurring falls. Delayed intervention or prolonged lie times after a fall may result in secondary, serious complications that very likely require hospitalization and could be avoided by having quick access to help. HomeSafe with AutoAlert service can speed intervention and mitigate complications resulting from a fall. AutoAlert is the most widely adopted automatic fall detection in Canada. Its superior technology is designed to automatically detect most falls – and achieve a low rate of false alarms – by distinguishing between actual falls and everyday activities like sitting, standing and reclining. It even gives you 30 seconds to cancel an alarm, or you can cancel by starting to stand back up. One half of older adults cannot get up from a fall without help In a study of Lifeline users, we found that seniors can’t or don’t push the button in up to 30% of serious fall emergencies. Without fall detection, senior falls can go undetected for hours, even days without receiving emergency medical attention. Lifeline can help connect you to the assistance you request, 24 hours a day, 365 days a year. Learn more about fall detection technology How HomeSafe Service Works 1. Summon help HomeSafe with AutoAlert automatically places a call for help after 30 seconds if a fall is detected and you cannot press your Personal Help Button because you are disoriented, immobilized, or unconscious after a fall. 2. Hear a reassuring voice A caring Lifeline response associate will quickly access your personal profile and assess the situation. 3. Know help is on the way Our response associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived. Other Lifeline Products HomeSafe Our most affordable system. Get access to help 24/7 at the push of a button. Use at home Pendant or wristband Two-way voice GoSafe Mobile medical alert system with GPS gives you freedom to be safe while on the go. Use away or at home Automatic Fall Detection 6 Locating technologies Wandering Track your loved one’s general location on your smartphone at any time. Use away or at home SOS button 6 Locating technologies 54 Reviews This action will navigate to reviews. Reviews Write a review . This action will open a modal dialog. Rating Snapshot Select a row below to filter reviews. 5★ stars 41 41 reviews with 5 stars. Select to filter reviews with 5 stars. 4★ stars 10 10 reviews with 4 stars. Select to filter reviews with 4 stars. 3★ stars 0 0 reviews with 3 stars. Select to filter reviews with 3 stars. 2★ stars 3 3 reviews with 2 stars. Select to filter reviews with 2 stars. 1★ stars 0 0 reviews with 1 star. Select to filter reviews with 1 star. Average Customer Ratings Overall ★★★★★ ★★★★★ 4.6 Overall, average rating value is 4.6 of 5. 1–8 of 54 Reviews ? Display a popup with information about Relevancy Sort. Sort by: Most Relevant ▼ Menu ≡ Clicking on the following button will update the content below ★★★★★ ★★★★★ 5 out of 5 stars. tipoc28 · 6 years ago bon service excellent j'ai acheter ce produit pour les chutes,je suis tres proteger quand je fait nos commissions. Recommends this product ✔ Yes Helpful? Yes · 58 No · 85 Report ★★★★★ ★★★★★ 5 out of 5 stars. The Drunkard who walks · 6 years ago Great product with excellent service I am a very satisfied customer of Philips Lifeline. I had a stroke in early 2015 and I have been wearing the button since my return home from rehab. Philips Lifeline was recommended in a 'fall prevention' workshop. The installation was quick and efficient. I check in with polite operators monthly. This is the only time I have used it, but knowing that Philips has my back means that my wife and children do not worry needlessly when I am alone. Neither do I! Recommends this product ✔ Yes Helpful? Yes · 42 No · 5 Report ★★★★★ ★★★★★ 5 out of 5 stars. breckenridge47 · 7 years ago Saved My Mom My mother fell in the middle of the night & had 28 fractures. She was screaming for me and I could not hear her - I was in upstairs and she was downstairs. She pushed the lifeline button and called for the fire department. By the time I woke up the fire department & paramedics were coming through the back door to take her to the hospital. If it wasn't for lifeline - she would have been laying on the floor for at least another 2 hours. Her fall was at 3:00am & I didn't get up until 6:00am to prepare her breakfast. Would highly recommend to anyone even living in large house and with a spouse who can't hear very well. Recommends this product ✔ Yes Originally posted on philipslifeline.com ★★★★★ ★★★★★ 5 out of 5 stars. Debbie · 7 years ago Excellent Device `I purchased the HomeSafe w/AutoAlert for my 85 year old Mother. It was an excellent tool that allowed her to continue living in her home while giving us the peace of mind in knowing that she was being monitored for falls. She sometimes pushed the button by mistake, but the operators were always very nice and made her feel like she was talking to a friend. She did have a couple of falls and the AutoAlert was activated...they contacted her immediately for a status update and then called me and my brother to let us know what had happened. I would recommend this device to anyone....it was a lifesaver for our Mother. Recommends this product ✔ Yes Originally posted on philipslifeline.com ★★★★★ ★★★★★ 5 out of 5 stars. Beth P · 6 years ago This is a godsend. Best investment ever I got this system for my dad after he moved to an independent living facility where my mom was convalescing in the associated nursing home. For a low monthly price I had the assurance that they were a call away to help. Fortunately and unfortunately both Mom and Dad had to use the button to summons ambulances. Help came, my brother and I were notified quickly and all was as well as could be expected when emergencies happen. Both Mom and Dad are gone now but having Lifeline allowed them to live on their own and "not be a burden" to me and my brother. We have only the highest praise for this company and product. Recommends this product ✔ Yes Originally posted on philipslifeline.com ★★★★★ ★★★★★ 5 out of 5 stars. NenaPR51 · 7 years ago It works !! My mother is 84 years old. She has not had the need for the help thank God. On a couple of occasions she dropped the medical alert pendant to the floor by accident and this medical alert box boomed with a very loud voice asking if my mother was alright. She was actually in her bedroom and the box is near the kitchen and she was still able to hear the box and the representative was able to hear her. I am quite impressed. The only problem has been to get my mother to keep her medical alert pendant consistently in the same accessible place next to her bed so that she can put it on as she gets out of bed. Recommends this product ✔ Yes Originally posted on philipslifeline.com ★★★★★ ★★★★★ 5 out of 5 stars. lauraj12 · 8 years ago Piece of Mind I got Lifeline for my mom last year . Because of severe spinal stenosis my mom was a huge fall risk . Getting Lifeline was the best decision I have made in a long time., . Having Lifeline not only makes my mom feel more safe and secure in her home, but also gives me piece of mind knowing if she was to fall or needed help immediatly she simply presses a button . Though I live five minutes away Lifeline has been a lifesaver . The call center is always so helpful and polite. If you are taking care of an elderly parent getting Lifeline is one the best decisions you can make for yourself and your parent . Recommends this product ✔ Yes Originally posted on philipslifeline.com ★★★★★ ★★★★★ 4 out of 5 stars. Lencha · 6 years ago Great peace of mind. I have had the Phillips Lifeline service for several months. I only wear it intermittently when my husband is out of the house. Thank goodness I have never had to use it but I feel very assured it works well after a recent experience. I was cleaning under a couch on the first floor of our home and was wearing my pendant. I must have knocked the pendant on the floor while on my knees and cleaning. I heard a voice calling out to me even though there was no one else at home. The service was calling out to me to make sure I had not fallen. It was a unique but a reassuring experience. Originally posted on philipslifeline.com 1–8 of 54 Reviews Previous Reviews ◄ Next Reviews ► Have questions or want to speak to a representative? 1-866-582-5284 Email Get the latest from Lifeline Canada Subscribe to receive new expert resources and tools for senior safety, exclusive offers, product updates and more. Name Email I agree to be emailed Subscribe Employment Privacy Policy Cookie Notice Terms of use 105 – 95 Barber Greene Road, Toronto, ON M3C 3E9 774, boul. Décarie, bureau 100, Saint-Laurent (Québec) H4L 3L5 © 2021 Lifeline of Canada Holdings Ltd. All rights reserved. Disclaimers AutoAlert does not detect 100% of falls. If able, you should always press the button that you wear. Figure is based on the number of undetected falls that have been reported to Lifeline by U.S. AutoAlert subscribers for the period from January 2012 through July 2012. Undetectable falls can include a gradual slide from a seated position, such as from a wheelchair, which may not register as a fall. Lifeline wireless communicators connect to the Lifeline Response Centre using the third party cellular provider. No additional wireless equipment is needed. A customer phone number is required to enroll in the service. *Use promo code: 1330. Some conditions apply. Available at locally participating programs. Available on new activations only. Not to be combined with any other offer. Offer expires November 30, 2021. !--Start of Zendesk Chat Script-->