General conditions of use of customer service adapted to deaf or hard of hearing people. Monabanq offers its deaf or hard of hearing customers access to all of its customer services remotely through the Deafi company. The service operated by Deafi on behalf of Monabanq allows a deaf or hard of hearing person to contact from a computer, or from the DeafiLine mobile application, a video customer advisor of the Deafi company who answers their questions or puts them in touch. with a French-LSF certified interpreter from Deafi; which allows him to get in touch with the correspondent of his choice within Monabanq. Deafi's video client advisers process information considered public by Monabanq. The processing of specific information is done through the intermediary of French-LSF qualified interpreters from Deafi who translate the words from French Sign Language or written into oral French, and from oral French into LSF or written language. Deafi French-LSF qualified interpreters respect the interpreters' code of ethics, which is based on three pillars: Professional secrecy: interpreters are subject to professional secrecy as defined by articles 226-13 and 226-14 of the new penal code in the exercise of their profession. Any personal use of confidential information is strictly prohibited. Neutrality: interpreters cannot interfere in discussions or express opinions or feelings and cannot be involved or taken to part in the conversation they are translating. Fidelity: interpreters have an obligation to reproduce the messages as much as possible in what they consider to be the intention of the interlocutor they are translating. The deaf or hard of hearing customer using the DeafiLine service acknowledges being informed that it is a third person employed by Deafi who will translate his comments and will therefore be aware of them, but that this intermediary is strictly bound by professional secrecy, the violation of which is punishable by law. He unreservedly accepts the constraints related to the use of the service, refrains from engaging in behavior and / or making statements that violate public order or good morals. I have understood and accept the conditions of use of the adapted DeafiLine customer service Accept