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Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Terms & Conditions 1. Definitions “Euro Cabs Harpenden Taxis” means Euro-Cabs Harpenden Taxis, whose registered office is 32A Station Road, Harpenden, Hertfordshire, AL5 4SE. Email: info@euro-cabs.co.uk ; “you” and “your” means any individual, company or other business who places the booking with us. 2. Booking 2.1 You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Euro Cabs Harpenden Taxis shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time. 2.2 You must order a suitable car size for the number of passengers and luggage. Euro Cabs Harpenden Taxis cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger. 2.3 If you need to transport a wheelchair please specify this at the time of booking. 3. Prices & Payment 3.1 Euro Cabs Harpenden Taxis will email you a quotation based on the information supplied by you. Unless otherwise stated all prices are exclusive of VAT which, if applicable, will be charged in addition. Euro Cabs Harpenden Taxis may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required. 3.2 The quotation will include a [30] minute waiting period after the advertised landing time and the cost of car parking. Euro Cabs Harpenden Taxis will charge for waiting at its standard rates (30p per minute as of 2015) after the initial 30 minute period has expired. Euro Cabs Harpenden Taxis will endeavour to check for flight delays before the driver leaves for the airport but shall be under no obligation to do so. 3.3 If you accept the quotation, you will receive confirmation of your booking by text/email. Please check your booking confirmation carefully and inform Euro Cabs Harpenden Taxis promptly of any errors. Euro Cabs Harpenden Taxis shall not be responsible for any delays caused or costs arising from by your failure to provide Euro Cabs Harpenden Taxis with correct information. 3.4 All journeys originating at an airport (which are not return journeys where Euro Cabs Harpenden Taxis has taken you to the airport) must be prepaid in full at least three days before the date of travel. 3.5 Payment can be made by credit card, debit card (both subject to a 5% surcharge), cash or cheque with a valid guarantee card. Payment by cheque must be made at least 7 days before the date of travel. Payment made through the online Quote/Book/Pay service does not incur this surcharge, but a 5% charge will be levied for cancellations. 4. The Service 4.1 You shall be responsible for the behaviour of all the passengers in the vehicle during the journey. You will be charged £40 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger! 4.2 Eating, drinking and/or smoking in the cars are not permitted. 4.3 All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey. 4.4 Euro Cabs Harpenden Taxis will not carry more passengers than its insurance or licensing allows. 5. Cancellations If you need to cancel your booking, please contact Euro Cabs Harpenden Taxis as soon as possible. If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation. As a general rule journeys from airports are dispatched up to two hours before flight arrival, journeys within the surrounding area of Cambridge are normally dispatched up to twenty minutes before their due time. If you have made a booking through the Quote/Book/Pay service, and have cause to cancel your booking before a vehicle has been dispatched to you, a charge of 5% will be levied on the original payment made. 6. Liability 6.1 Euro Cabs Harpenden Taxis shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Euro Cabs Harpenden Taxis be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever. 6.2 All luggage is carried entirely at your risk. 6.3 Euro Cabs Harpenden Taxis shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey Euro Cabs Harpenden Taxis will endeavour to arrange an alternative car to complete the journey as soon as practicable. 6.4 You shall indemnify Euro Cabs Harpenden Taxis against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party. 6.5 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law. 7. Termination Euro Cabs Harpenden Taxis will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and we will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire. 8. Miscellaneous 8.1 Euro Cabs Harpenden Taxis may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement. 8.2 Euro Cabs Harpenden Taxis may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking. 8.3 Euro Cabs Harpenden Taxis shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998. 8.4 This Agreement and any accompanying quotation represents the entire agreement between you and Euro Cabs Harpenden Taxis in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail. 8.5 Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing. 9. Disputes This Agreement shall be construed in accordance with English law and you and Euro Cabs Harpenden Taxis each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement. 10. Conveying of children UK law states that taxis are exempt from legislation relating to children travelling in a baby/child seat or booster, more details of the legislation can be found here. For Health and Safety reasons Euro Cabs Harpenden Taxis are unable to provide any form of child seat. If you require a child seat for your journey it would be the child's parent/carers responsibility to provide one and to fit the seat in the vehicle and to secure the child. If you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey, please note that the installation of the child seat must be carried out by you. If you would like to have a copy of the Euro Cabs Harpenden Taxis Ltd Terms & Conditions please email us with your request. Privacy Policy 1. Introduction 1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information. 1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 2. Collecting personal information 2.1 We may collect, store and use the following kinds of personal information: (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths); (b) information that you provide to us when registering with our website (including your email address); (c) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use]; (d) information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details; (e) information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication); (f) any other personal information that you choose to send to us. 2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy. 3. Using your personal information 3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. 3.2 We may use your personal information to: (a) administer our website and business; (b) personalise our website for you; (c) enable your use of the services available on our website; (d) send you services purchased through our website; (e) supply to you services purchased through our website; (f) send statements, invoices and payment reminders to you, and collect payments from you; (g) send you non-marketing commercial communications; (h) send you email notifications that you have specifically requested; (i) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information); (j) deal with enquiries and complaints made by or about you relating to our website; (k) keep our website secure and prevent fraud; (l) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and (m) other uses. 3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. 3.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website. 3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing. 3.6 All our website financial transactions are handled through our payment services provider, Worldpay. You can review the provider's privacy policy at [URL]. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. 4. Disclosing personal information 4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. 4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy. 4.3 We may disclose your personal information: (a) to the extent that we are required to do so by law; (b) in connection with any ongoing or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); (d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. 4.4 Except as provided in this policy, we will not provide your personal information to third parties. 5. International data transfers 5.1 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. 5.2 You expressly agree to the transfers of personal information described in this Section 5. 6. Retaining personal information 6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information. 6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 6.3 Without prejudice to Section 6.2, we will usually delete personal data falling within the categories set out below at the date/time set out below: (a) personal data will be deleted once a year 6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data: (a) to the extent that we are required to do so by law; (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). 7. Security of your personal information 7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers. 7.3 All electronic financial transactions entered into through our website will be protected by encryption technology. 7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 8. Amendments 8.1 We may update this policy from time to time by publishing a new version on our website. 8.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 9. Your rights 9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: (a) the payment of a fee (currently fixed at GBP 10); and (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). 9.2 We may withhold personal information that you request to the extent permitted by law. 9.3 You may instruct us at any time not to process your personal information for marketing purposes. 9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. 10. Third party websites 10.1 Our website includes hyperlinks to, and details of, third party websites. 10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties. 11. Updating information 11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated. If you would like to speak to our request a copy of our Privacy Policy then please send us an email request and Euro Cabs Harpenden Taxis will endeavour to do so. Website Disclaimer The information contained in this website is for general information purposes only. The information is provided by Euro Cabs Harpenden Taxis and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Euro Cabs Harpenden Taxis. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Euro Cabs Harpenden Taxis takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. WEBSITE PAGES > Booking > Accounts > Careers > Services > Testimonies > News & Media > Contact Us OTHER PAGES > Explore Harpenden > Lost Property > Loyalty Card > Corporate Account > Individual Account > Drive With Us > In Office > Legal CONTACT DETAILS 32A Station Road, Harpenden, Hertfordshire, AL5 4SE, Phone: +441582566566 E-mail: info@euro-cabs.co.uk PAYMENT SOLUTIONS Legal ©EUROCABS 2015