Here we will post our career opportunities within EU-Supply Support agent (Front-End) Agile software tester 3rd line support engineer EU-Supply Holding AB develops and sells one of the leading platforms in Europe for electronic procurement with a focus on public procurement. With headquarters in Stockholm, EU-Supply has just over 50 employees in Sweden, Norway, Denmark, Estonia and the United Kingdom. We now need to expand our support with a committed Support Agent. You will work together with driven and committed colleagues in a fresh and open office landscape in northern Vasastan We are looking for you who want to work as a Support Agent in our procurement system CTM. Working with Front-End support with us means stimulating and also varied tasks where everyone helps each other. Friendly and committed colleagues combined with customer relations in e.g. France, the Netherlands, the United Kingdom, Greece, Ireland and the Nordic countries make the work interesting and developing. The work as a Support Agent at EU-Supply involves typical helpdesk tasks in our web-based procurement system. This means that you, via telephone, email and our support system, receive the case from our customers and partners and help them with simpler problems in our system. You solve the questions / problems you can on your own and pass on other matters to your colleagues in Back-End support. You work to always give EU-Supply's customers the best service and focus on communicating with the customer in the best way and making sure that nothing falls between the seats. Monitor / manage / prioritize matters via email, telephone and our support system and provide feedback to the customer Answer questions and guide the user Update our internal support wiki Forward matters to the right person / department if necessary Has at least high school education Har god dator- och Internetvana Är tålmodig och noggrann Talar mycket bra svenska och engelska. Du kommer i ditt dagliga arbete kommunicera med företagskunder i både Sverige och i övriga Europa och behöver kunna göra det på ett professionellt sätt. Det är en fördel om du har erfarenhet av arbete inom helpdesk, kundtjänst eller callcenter. Det är prioriterande om du även talar norska eller danska. Som person är du noggrann och kan behålla lugnet i stressade situationer. Vidare har du förmågan att samarbeta och har lätt för att skapa goda relationer med både dina kollegor och kunder. Du trivs i en serviceinriktad roll och har en god pedagogisk förmåga. Start: Snarast Omfattning: Heltid Arbetstid: 08-17 Plats: Torsplan, Stockholm Lön: Månadslön Intresserad? Maila in din CV inklusive ett personligt brev till recruitment@eu-supply.com. Vi behandlar ansökningar löpande. Frågor besvaras av Heidi Wennberg på ovanstående email eller per telefon 070-556 03 01. EU-Supply develops and markets one of the leading platforms in Europe for electronic procurement. Our Headquarter is located in Sweden with employees in UK, Denmark, Norway and Estonia. EU-Supply is expanding and has recently won several national framework agreement and as well as large customers in Europe. As a Software Tester for EU-Supply, you will get the opportunity to influence our software from its conception, through its release and maintenance thereafter. As a Tester, you will be part of this process as well as ensuring the quality and stability of a highly critical system. It is a temporary position for 12 months with possibility of extension. The software tester´s primary task is: Testing web based software, (ASP.Net and MVC), against design specifications to ensure required functionality is met within tight deadlines Run and create automated tests in order to efficiently test functionality Participate in feature development from concept to design to construction in order to drive quality into not only the software application, but also the culture of the organization Plan, design, and author effective test cases Produce and adhere to estimates for testing time based on software specifications Communicate with development team to ensure resolution of defects. You are smart and like challenges. Self-motivated, enthusiastic and an ability to get the job done to high standards Experience in commercial testing and in testing complex web applications Knowledge of any database query language such as T-SQL A good understanding of the Agile Scrum Methodology You speak and write fluently in English. We offer competitive salaries and benefits (supplementary pensions, insurance, gym membership, mobile, etc.). The job is located in Stockholm in a modern and spacious top floor office with a huge patio overlooking the rooftops of Vasastan, conveniently reached by bus and metro. The role is full time, and we prefer that you could start on short notice. If you fit the profile and you are looking for a new challenge in a smaller company that has a strong growth potential and are excited about an influential role that will expand as the company grows, then we would like to hear from you. Please send your application marked with “Software Tester” including an attached CV (preferably in English) by email to recruitment@eu-supply.com. The recruitment process is ongoing and the position is open for immediate start. We are looking for a 3rd line support engineer who enjoy problem solving and taking full responsibility from assigned support issue to propose a workable solution. EU-Supply develops and markets one of the leading platforms in Europe for electronic procurement. Our Headquarter is located in Sweden with offices in UK, Norway, Denmark and Estonia. EU-Supply is expanding and has recently won several national framework agreement and as well as large customers in Europe. The 3rd line support engineer´s primary task is: Investigating support cases prioritized by the support. Create and apply workaround solutions, where possible. Communication with customer and feedback through support tools. Working with the infrastructure engineers, testers and developers to investigate prioritized issues. Investigate server log errors. Preparing Change Requests where appropriate. Over time proposing resolutions (code changes, or other actions) to eliminate bugs. We prefer that you have basic knowledge of MS SQL Server (database), T-SQL, Web Applications (ASP.NET / ASP.NET MVC knowledge is a plus) and Development in .Net. It is also desirable knowledge in Windows Server 2008/R2, IIS7, IIS7.5, PowerShell, COM +. You are smart and like challenges. You have a strong interest in systems development and find it easy to learn. You have excellent communication skills. You are a team player and you like to be in a small company where customers and business is focus. You speak and write fluently in English. EU Citizenship. We offer competitive salaries and benefits (supplementary pensions, insurance, gym membership, mobile, etc.). The job is located in Stockholm in a modern and spacious top floor office with a huge patio overlooking the rooftops of Vasastan, conveniently reached by bus and metro. The role is full time, and we prefer that you could start on short notice. If you fit the profile and you are looking for a new challenge in a smaller company that has a strong growth potential and are excited about an influential role that will expand as the company grows, then we would like to hear from you. Questions will be answered by Support Manager Heidi Wennberg on email heidi.wennberg@eu-supply.com or phone +46 70 556 03 01 Please send your application marked with “3rd line support engineer” including an attached CV (preferably in English) by email to recruitment@eu-supply.com . The recruitment process is ongoing and the position is open for immediate start. © 2014 EU-Supply All right are reserved Contact Info EU Supply PLC 26 Red Lion Square London WC1R 4AG United Kingdom info@eu-supply.com Quick Navigation About us Jobs Services Investor Relations Contact us Connect with us Linkedin