RooX Solutions Concept Products Features Contacts Customer Experience Management platform for omnichannel interactions technologies and experience for enterprise digital transformation Request a demo INTERACTION IS KEY Today digital users expect more than ever before. They are always on the go and they are tech-savvy. They have little attention, many devices and want to communicate in their own preferred way. They want communication to be contextual and relevant, they want brands to remember previous contacts and deliver one seamless cross-channel interaction. To stand out from the ever-growing competition, you’ll need to provide the best possible digital experience. We offer you Customer Experience Management platform for omnichannel interactions to create seamless customer experience across all devices and channels. And here is what defines the platform’s DNA. OMNICHANNEL COMMUNICATIONS The platform empowers businesses with a truly customer-centric communication tool. Being a multichannel platform it allows companies to orchestrate any communication they do in vаrious channels from a single point. This ensures a unified customer view across all digital channels, consistency of all interactions, and frictionless, uninterrupted customer journey on every device and channel. MODULAR USER INTERFACES Every customer interaction point is considered as a stand-alone component or application that is used to build user interfaces in digital channels like landing pages, portals, social networks apps, mobile and desktop apps, messengers, partners’ websites, etc. Once a component is written for a digital channel it is stored in a collection of components and could be easily reused in another channel. Moreover, the component-based architecture allows to independently develop, test and launch different parts of a user interface at the same time. This is what we call ‘from heroic redesign to continuous improvement cycles’ shift. With the platform you will be able to develop a component, target it on a customer segment or individuals, conduct several A/B tests and launch whenever it’s ready. IDENTITY MANAGEMENT Universal Identity Management platform, including SSO solution, provides various methods and levels of customer authentication and authorization, such as automatic and third-party authentication. It is a product that makes personal and omnichannel experience possible – it allows to design cross-channel uninterrupted customer journey without additional authentication. And it has been designed with a dedication to providing total security. CUSTOMER JOURNEY ANALYTICS The solution’s components automatically collect all statistics on customer actions, events and profiles to help you understand the customer context across various touchpoints. Each action is associated with a unique customer ID correlated across devices. There is no limit to the amount or type of data you can collect about your customers. This data can be used for product development, marketing, business metrics, monitoring, as well as for targeted promotions. We also use advanced Machine Learning techniques to optimize Customer Journey and increase LTV. OUR PRODUCTS ROOX WIDGETS Enterprise-grade framework to build compontent-based frontend ROOX WEBAPI Modular and reliable API backend for your own appications and partners ROOX SINGLE SIGN-ON Universal identity management module CUSTOMER JOURNEY ANALYTICS Continious customer data analysis and interface improvement PLATFORM FEATURES OMNICHANNEL Seamless cross-channel customer journey and interactions to drive the most compelling customer experience ADAPTIVE The platform senses every customer with its journey and provides you with a set of tools such as targeting or A\B tests to make customer experience personal and communications relevant MODULAR Component-based development and ready-to-use multichannel containers combine flexibility with short time-to-market COLLABORATIVE Partners and in-house developers may build their own components using SDK, which gives you an additional option to speed up the development FAST AND SCALABLE The platform has proved to be a responsive and reliable foundation for our customers’ high-load business and growth FLEXIBLE Build a complex interaction from scratch, improve an existing one, or roll-out to a new digital channel – the platform supports every business strategy SECURE Designed to provide total information security ENTERPRISE-GRADE Comes with enterprise level of architecture and development tools IT loves REQUEST A DEMO NOW! Your Name (required) Your Email (required) Antispam check Type your message CAREERS We are looking for talented people to join our team. Please check the list of open positions at RooX hr@rooxteam.com OUR CONTACTS roox@rooxteam.com MOSCOW W-Plaza, office B602 Varshavskoye shosse, 1 117105, Moscow, Russian Federation ST.PETERSBURG Reso, office 1102 Gakkelevskaya, 21a 197227, Saint Petersburg, Russian Federation SAMARA 8 Marta st., 8a Office 10 443026, Samara, Russian Federation RooX 2017