Loans Customer Portal Subscribe to our Newsletter ABOUT US OUR WORK TAKE ACTION RESOURCES PRESS ROOM EVENTS BLOG DONATE IMPORTANT MESSAGE TO OUR TRAVEL LOAN CLIENTS As our nation confronts the world-wide COVID-19 pandemic, we want to remind you of our commitment to your safety and well-being. We know that increasing numbers of people have had to make drastic and sudden adjustments to their lives: coping with loss of income, caring for children who can no longer go to school, restricting movements to essential needs only. About your IOM Travel Loan: If you have experienced a pay cut or loss of employment due to the pandemic and need help with your account, please contact us as soon as possible at 866-507-9464 or travelloan@lirs.org. In response and acting in co-ordination with the International Organization for Migration (IOM), we have authority to modify your travel loan repayment plan as needed during this public health emergency. We are guided by two goals: Your economic well-being; making sure your monthly payment is within your means Protecting the credit status of your account Additional Resources for Help and Information about COVID-19: Consumer Financial Protection Bureau (CFPB): https://www.consumerfinance.gov/coronavirus/ Center for Disease Control (CDC): www.cdc.gov/coronavirus/2019-nCoV World Health Organization (WHO): www.who.int/emergencies/diseases/novel-coronavirus-2019 International Organization for Migration (IOM): www.iom.int/iom-responds-covid-19 Sign Up We require all of our clients to sign up to access the new loan portal. If you’ve not signed up already, click to learn how to create your new account. Sign Up Sign In Already have an account for the new loan portal? click to sign in. Sign In HAVE PROBLEMS? If you face issues when registering for an account or signing in, contact us here. CHANGE OF ADDRESS If you’d like to update your address information, kindly fill in the change in address form here. When refugees are admitted to the United States for resettlement, their travel is arranged under a loan program by the International Organization for Migration. Refugees sign a promissory note stating that they will repay the interest-free loans to cover the cost of airline tickets over a predetermined period. GUIDELINES TO SIGN UP AND FREQUENTLY ASKED QUESTIONS HOW CAN I REGISTER FOR THE TRAVEL LOAN CUSTOMER PORTAL? WHAT TO DO AFTER YOU RECEIVE THE EMAIL WITH LOGIN DETAILS? HOW DO I UPDATE MY ADDRESS AND PHONE? HOW DO I CHANGE MY PASSWORD? HOW DO I MAKE A PAYMENT USING MY PHONE? CAN I USE THE SAME EMAIL FOR ANOTHER CASE #? HOW LONG DOES IT TAKE TO RECEIVE A LINK TO SIGN UP AFTER CLICKING ON THE REGISTRY LINK? WHAT IS THE SECURITY QUESTION? HOW CAN I SEE MY PAYMENT HISTORY? HOW CAN I STOP MY AUTOMATIC PAYMENT? IOM TRAVEL LOAN CLIENTS Make a payment online Enroll in our direct debit program Change your address Request a deferral To request a reduction to your loans payment, please contact the loans services team using the contact information below. CONTACT THE TRAVEL LOANS SERVICES TEAM The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time. Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement. E-mail: travelloan@lirs.org Phone: 1-866-507-9464 Mail: Travel Loan Services Lutheran Immigration and Refugee Service 700 Light Street Baltimore MD 21230 NEWSLETTER SIGN UP Stay up to date with everything going on at LIRS. Email Address Financial Information Partner Login Loans Customer Portal LIRS is a 501(c)3 organization. Contact Us Press Careers Privacy Policy Advocacy Sign-up Volunteer Sign-up State Disclosures 700 Light Street · Baltimore, Maryland 21230 · Phone: (410)-230-2700 © 2021 LIRS. All Rights Reserved. About Us Our Work Take Action Resources Press Room Events Blog Donate