OPEN HOMEEmail Service (Japan Domestic Flights) Email Service (Japan Domestic Flights) We support your travels by providing information in a timely manner from reservation to arrival. Information When a customer makes a reservation with a Membership No. that has a registered email address, this email address will be shown automatically in the reservation information section. Inquiries can be easily made through the ANA chatbot during typhoons, snowfall, and other poor weather conditions. Email notification timing Flight status notification emails Flight Status Notification Flight cancellation Weather conditions Check Conditional flight boarding gate has changed Reservation change Notification Aircraft changes Change to the requested seat number Flight schedules change When your reserved flight has changed The day before boarding Notification Reservation information Boarding gate Details of boarding procedures We recommend that you register an email address which you can check while on the move. When a customer makes a reservation with a Membership No. that has a registered email address, the address will be registered automatically in the reservation information section. An email notification will be sent to the automatically registered email address regarding flight information. Flight Status Notification Emails will be sent 24 hours a day. Reservation notification emails (If you wish to have an email) Complete your reservation and change or cancel a reservation. Day before the payment deadline .(Payment not completed) When payment is completed. Seat waiting application completion message and the status of the seat waiting. Notification Email for Arrival and Departure (If you wish to have an email) Let the person dropping you off or picking you up at the airport know about your departure and arrival time. Emails will be sent after Departure and arrival. Up to two email addresses can be registered at once. Reservation Confirmation Email (If you wish to have an email) Notifies reservation information to the specified email address. After you complete the process on the email services registration screen, emails will be sent. How to Register for the Email Service You can register your email address upon making a reservation and from the Reservation Menu on the Reservation Details screen. Registering through Optional Services After Reservation Please register using the screen displayed after completing your reservation, or from the Reservation Menu (which can found on the screen displaying your reservation details). Reservation Menu Flight Register/Edit Reservation Information Seat Reservation Reservation Change Add or Delete a Passenger Change to an Open-ended Ticket Refund Seat Availability Check & Reservation Customers with Disabilities Reservation for Pets Mileage Card Information Basic Reservation Information Reservation notification emails Flight status notification emails Notification Email for Arrival and Departure To Reservation List Search for Other Reservations Search for Shareholder's Benefit Number Registering Basic Reservation Information You can register using My Menu after logging in from the top page. Notes Your security software and email client may cause emails from ANA to be automatically placed in the junk email or trash folders, or even deleted. Please set your email system to receive emails from121.ana.co.jp in advance. This email service is not available for international tickets containing Japan domestic sectors. ANA App Pop-up Notifications Information provided ANA app pop-up notifications are provided on the day prior to departure and the departure date itself regarding delays, cancellations, the holding/results of weather condition checks, flights operated with conditions, boarding gate changes, and aircraft (seat) changes; and on the departure date itself regarding changes to reserved flights. Only ANA Mileage Club members who have a flight reservation will receive these notifications. Please kindly note that if a delay or cancellation is confirmed two or more days prior to the departure date of the flight, the flight status information will not be sent via push notification but via email only. Where messages are sent Devices on which ANA app pop-up notifications have been enabled SMS Notifications Information provided SMS notifications are provided on the day prior to departure and the departure date itself regarding delays, cancellations, the holding/results of weather condition checks, flights operated with conditions, boarding gate changes, and aircraft (seat) changes; and on the departure date itself regarding changes to reserved flights. Where messages are sent Messages are sent to the number registered for SMS messages about flight status (on the day prior to departure and the departure date itself). How to Register Upon making your reservation, please check "Receive SMS notifications about flight status on the departure date" on the Passenger Information screen. Notes This service is not available for flights with other carriers or codeshare flights operated by other airlines. SMS notifications are not available in certain countries. Please see Countries Where Short Message Service (SMS) Notifications Are Not Available for details. If the 2D barcode registered to your smartphone app is not the latest version available, you may not receive any pop-up notifications. If there are any changes to your reservation (including those attributable to ANA), please register your pass again. (Please note that these details will not be updated automatically to your current pass.) Please kindly note that if a delay or cancellation is confirmed two or more days prior to the departure date of the flight, the flight status information will not be sent via SMS notification but via email only. JAPAN | English Privacy PolicyTerms of UseConditions of Carriage for Domestic FlightsConditions of Carriage for International FlightsConditions of Carriage by Charter Flight Copyright © ANA・ANA X