Log in FLA 118 118 Money is committed to making sure we are doing the right thing for our customers throughout their customer journey. Treating customers fairly is a priority for our business. To demonstrate our commitment we are engaged with key industry organisations such as the Finance and Leasing Association (FLA). 118 118 Money is a member of the FLA. The FLA promotes best practice standards within the finance and leasing industry, including the consumer credit, motor finance, second charge mortgage and asset finance sectors in the UK. The FLA Lending Code sets out good practice standards in consumer lending. The Code aims to provide assurance for customers intending to obtain finance from full members, by increasing customer confidence that they are dealing with reputable organisations. Members must meet the requirements set out in the Code and the FLA will monitor the organisation’s performance against these standards. 118 118 Money has the following commitments to its customers: To act fairly, reasonably and responsibly in all our dealings with our customers; To ensure that the services and products meet all relevant laws, regulations and Code provisions; Not to discriminate because of race, sex, disability, ethnic background or sexuality; To provide help to customers when they make a request for guidance and information about their finances; Not to put undue pressure on customers who enter into any agreement with us and to ensure that all suppliers of any services on our behalf do not place undue pressure on customers; To deal with complaints promptly and efficiently to ensure mistakes are corrected, providing customers with all the information they need to make a complaint; To deal with all personal, private and confidential information securely. If you would like more information about the FLA Lending Code click here. Alternatively, you can contact 118 118 Money directly and we can provide you with a copy of the Code. Loans Why Our Loans Are Different Loans Calculator Loans FAQs Bad Credit Loans Online Loans Quick Loans Personal Loans Debt Consolidation Loans No-Guarantor Loans Easy Ways to Pay Credit cards Guaranteed Rate Credit Card Credit Cards For Bad Credit Balance Transfer Credit Cards Interest Free Credit Cards Credit Card FAQs Our company Contact Us News Careers FLA Anti-Slavery Statement Brexit FAQs Terms and Conditions Privacy Policy Sitemap Complaints s172 Statement Any questions? Give us a bell. Loans 08000 118 000 Monday to Saturday: 8am - 7pm Sunday: 9am - 5pm Bank Holidays: 9am - 5pm Credit cards 08000 118 222 Monday to Saturday: 8am - 7pm Sunday: 9am - 5pm Bank Holidays: 9am - 5pm Grab our app 118 118 Money is the trading name of Madison CF UK Limited. Company No: 08393840. Registered office: Euston House, 24 Eversholt Street, London NW1 1DB. VAT number: 242 5953 01. Madison CF UK Limited is authorised and regulated by the Financial Conduct Authority (FRN 741774). Madison CF UK Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. You can confirm our registration on the Financial Conduct Authority’s website or by contacting the Financial Conduct Authority on 0800 111 6768. 118 118 Money is a member of the FLA (Finance and Leasing Association) and subscribes to its lending code. Credit is subject to status, affordability and credit checks. Credit is only available to UK residents aged 18 and over. Terms and conditions apply. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Cookies settings Accept All Cookies