MENU Welcome to the AccorHotels.com and Le Club AccorHotels contact section Do you have questions, comments, or complaints? Get answers to all your questions Whether you're planning a future stay in our hotels or you've already completed your stay, we are at your service to listen and respond to your questions or comments: this space is just for you! YOUR QUESTIONS / OUR ANSWERS CONTACT US You can use this section to tell us about any incident that occurred before, during or after your stay. Your opinions and experiences are very important to us and we will endeavor to respond to you as quickly as possible. About your booking - Would you like to inform us of a problem related to your booking? - Would you like to view or cancel your booking? - Would you like to rent a car with our partner Europcar? After your stay - Would you like to share any comments on your stay? - Did you forget a personal item at the hotel Our loyalty programmes - Discover the Le Club AccorHotels programme - Questions about Le Club AccorHotels Our professional solutions - Would you like to book and plan a seminar? - Would you like to make a booking for a leisure group? - Travel agents - would you like to book a hotel? - Would you like to book a hotel for a business trip or get discounts for your frequent business travellers? Franchise & Management - Hotel and Franchise Development About accorHotels.com and its features - Would you like to comment on a technical problem related to AccorHotels.com? - Would you like to share comments and suggestions about AccorHotels.com? - Become a site affiliate If you do not see a form for your question or comment, please visit "Your questions/Our answers," where you will find much more information. CENTRAL RESERVATIONS ONLY FOR ACCORHOTELS HOTELS EUROPE Austria 01 360 27 72 000 Belgium FR 0 26 43 50 02 VL 0 26 43 50 00 Denmark +45 804 000 53 (Toll free) France 0825 88 00 00 (0,15€/mn) Express reservation (0,34€/mn) ibis budget / Hotel Formule 1 : 0892 688 900 hotelF1 : 0892 685 685 Germany 069 95 30 75 95 Italy 199 129 999 (0,15€/mn) Netherlands 0900 040 1624 (€ 0.036/mn) Poland +48 502 805 805 (From mobile and abroad) 0801 606 606 (From Poland only) Portugal 21 318 00 49 Spain 902 100 463 United Kingdom 0871 663 0624 (calls cost 13p per minute plus network extras) Russia +7 495 7059486 Sweden 020 120 3214 (Toll free) Switzerland 022 567 5310 Turkey +90 212 375 5215 MIDDLE EAST United Arab Emirates 800 035 702 749 (Toll free) OTHERS COUNTRIES IN THE MIDDLE EAST Others countries in the Middle East 001 800 221 45 42 (english) NORTH AMERICA USA / Canada 1 800 221 4542, 24h/24h (Toll free) SOUTH AMERICA Argentina 00 800 2222 2267 (Toll free) Brazil 0800 703 7000 (Toll free – Outside São Paulo) 2755 6702 (Within São Paulo) Chile 800 570 234 (Toll free) Colombia 005 800 2222 2267 (Toll free) Mexico 01800 1110098 (Toll free) ASIA / AUSTRALIA / PACIFIC Australia 1300 656 565, 24h/24h 1300 363 637, 24h/24h (For Accor Members) China 4 008 182 688 South Korea 00798 8521 2018 (Toll free) Fiji 008 002 158 (Toll free) Hong Kong 800 938 768 (Toll free) India 1 860 500 2020 Indonesia +62 21 25 53 34 00 Japan 034 455 6404 Malaysia 1 800 80 25 78 (Toll free) New Zealand 0800 444 422 (Toll free) Philippines 1 800 1611 00 68 (Toll free) Singapore 800 6161 367 (Toll free) Taiwan 0080 186 3026 (Toll free) Thailand +66 (0) 2 659 28 77 OTHER COUNTRIES IN ASIA Other Countries in Asia (+61) 1300 890 866 OTHER COUNTRIES From other countries (+33) 146 624 440 (french) 001 800 221 4542 (english) A dedicated service that is here to help Contact us Sofitel Pullman MGallery Grand Mercure The Sebel Novotel Suite Hotel Mercure Adagio Ibis ibis Styles ibis budget HotelF1 Accor Thalassa Orbis Find a hotel Our hotels Offers and Deals Travel ideas Professional solutions Help and Contact Partners Become an affiliate Management & Franchise Le Club Accorhotels Mobile services Manage my reservations Data privacy Legal information Accor group Accorjobs Sustainable development Infographics General terms and conditions of sale General terms and conditions of sale - Adagio Securite site seal © AccorHotels 2015 LOG IN CREATE YOUR ACCOUNT CONTACT US