Get $5.95 Flat Rate Shipping With Orders Over $50 0 Shipping & Delivery We currently deliver within the contiguous U.S., and can't deliver to Alaska, Hawaii and P.O. Boxes. Due to the perishable nature of our product, orders must be received by Wednesday 2 pm EST for it to be shipped out the same week. When your order is processed, you will receive a shipment tracking number via email. Depending on the size of your order, there may be multiple shipments. If that is the case, you should receive tracking information for each shipment. Shipping time is usually 2-3 days, depending on where the package needs to be delivered. Your order may also be delivered to your home on a Saturday. While we cannot guarantee the exact time frame or shipment delivery date by FedEx, we will try our very best to deliver your products in a timely manner, and cold. All products will be shipped frozen with dry ice and/or gel packs for better temperature control (and to generate less packaging). For details on storing your products, please visit our FAQs. If you have any issues with your shipment, please contact us. Shipping fee Our shipping fee is currently $5.95 for orders over $50, and $12.95 for orders less than that amount. Cancellation and Order Change policy We consider all sales as final after the order has been placed. Refund Policy We will issue credit or a refund for products that are damaged during shipping. If your product arrived damaged, please email us at help@nonalim.com with the following information: order number, damaged product item description, condition of damaged product upon arrival and photo, date and time package was received. We are unable to accept returns for our food products or offer refunds based on personal taste. Order Arrival Our products are shipped frozen or refrigerated and should be stored in your refrigerator upon delivery to ensure freshness. Risk of Loss Our goal is to make sure you receive our products safely and quickly so that you may enjoy them! Unfortunately, once a shipment has been confirmed delivered by FedEx, we no longer have control over what happens to that shipment. In areas where porch theft may be a possibility, we encourage you to use the tracking information which we will provide for each shipment to make sure your delivery is received safe and sound. Please see our FAQs or Contact Us if you have any additional questions about Shipping and Delivery. Get Deals, Recipes, and More When you sign up for our emails SIGN UP Shop Heat & Sip Cups Noodles Broth Pouches Kits & Samplers Build Your Own Gift Cards Company Where to Buy Careers Our Story Press Support FAQs Shipping and Delivery Contact © 2019 Nona Lim, LLC.All Rights Reserved