0 HOME > CUSTOMER SERVICE CUSTOMER SERVICE QUESTIONS For questions about your order or any general inquiries, please create a support ticket by clicking the button below, or login to view the status of previously created tickets. Create Support Ticket Check Ticket Status To speak with a customer service representative, call Monday–Friday from 8:30 am to 5:00 pm: 707.789.6912 WHERE DO YOU SHIP? We ship to the continental US, Canada & the United Kingdom. We do not ship to Hawaii or Alaska. We offer FedEx International Ground One Rate for shipping to Canada. HOW CAN I TRACK MY ORDER? HOW CAN I RETURN SOMETHING? WHEN CAN I EXPECT MY REFUND CREDIT? WHAT CAN I DO IF AN ITEM ARRIVED DAMAGED? WHAT CAN I DO IF AN ITEM IS MISSING? WHAT CAN I DO IF I CAN’T LOG INTO MY ACCOUNT? HOW DO I RESET MY PASSWORD? HOW DO I ADD A GIFT MESSAGE? DO YOU OFFER GIFT RECEIPTS? IS PRICING SHOWN IN THE PACKAGE? HOW CAN I ADD GIFT WRAPPING? HOW MUCH IS SHIPPING? IS FREE SHIPPING AVAILABLE? HOW CAN I PLACE AN ORDER FOR PICK UP? WHAT ARE THE ACCEPTED FORMS OF PAYMENT? HOW CAN I VISIT THE RANCH? WHERE CAN I MAIL GENERAL OUTREACH? WHOLESALE & B2B ORDER QUESTIONS HOW DO I BECOME A WHOLESALE CUSTOMER? Please email us at wholesale@mcevoyranch.com for more information on how to become a wholesale partner. WHAT ARE THE WHOLESALE ACCOUNT REQUIREMENTS? DO YOU HAVE A WHOLESALE ORDER FORM? CAN I PICK UP WHOLESALE ORDERS OR DO THEY HAVE TO BE SHIPPED? DO YOU SELL OLIVE OIL WHOLESALE? WHAT IS THIS MONTH'S WHOLESALE PROMOTION? HOW MUCH IS SHIPPING FOR WHOLESALE ORDERS? DO YOU HAVE A WHOLESALE CATALOG? TASTING ROOM QUESTIONS DO I NEED A RESERVATION TO VISIT THE RANCH? Reservations are required. We are open Monday through Sunday, by reservation only. If you would like to visit our Ranch, you can learn more and book a reservation here. 5935 Red Hill Rd Petaluma, CA 94952 View Google Map. For tasting reservation inquiries, questions or changes, please contact us at 707 769-4138. We check voicemail regularly but if you leave a message past our open hours, we will get back to you the following day. HOW CAN I MAKE A RESERVATION TO VISIT THE RANCH? HOW CAN I BOOK A TASTING, TOUR, OR WORKSHOP AT THE RANCH? DOES FOOD COME WITH THE WINE TASTING? WHAT ARE THE STORE HOURS? HOW MUCH IS A TASTING PER PERSON? IS MCEVOY RANCH DOG-FRIENDLY? HOW CAN I PLACE AN ORDER FOR PICK U SOCIAL CLUB QUESTIONS INTERESTED IN BECOMING A SOCIAL CLUB MEMBER? Learn about our Social Club and the benefits of membership here or contact us by calling (707) 769 - 4114 or emailing SocialClub@McevoyRanch.com. HOW CAN I RECEIVE MY ALLOCATION? DO I NEED A RESERVATION TO PICK UP MY ALLOCATION? WHAT IS THE SOCIAL CLUB DISCOUNT? AS A SOCIAL CLUB MEMBER, I HAVE QUESTIONS REGARDING MY MEMBERSHIP? GET 15% OFF ALL PURCHASES JOIN THE McEVOY RANCH SOCIAL CLUB FOR DISCOUNTS AND ACCESS TO MEMBER EVENTS AND ONLINE RESOURCES JOIN NOW CUSTOMER SERVICE CONTACT US (707) 778-2307 MY ACCOUNT MY SHOPPING BAG CAREER OPPORTUNITIES CCPA COMPLIANCE PRIVACY POLICY ABOUT OUR OLIVE OIL OUR CULINARY COLLECTION OUR WINE OUR STORY OUR TEAM AN INTRODUCTION TO EVOO FARMING PRACTICES PRESS & AWARDS PARTNERSHIPS WHOLESALE & CORPORATE GIFTING FAQ INSIDER EMAILS & SMS BE THE FIRST TO KNOW ABOUT NEW PRODUCTS, EXCLUSIVE PROMOTIONS, EVENTS & MORE. SIGN UP SOCIAL McEVOY RANCH ODE OASIS ©2021 McEVOY RANCH ALL RIGHTS RESERVED Avoid Increased Shipping Rates & Delays - Shop for the Holidays Today!