Italian English (UK) +39 3348636861 info@customerexperienceitalia.it HOMEWHO WE ARE WHAT DO WE DO NEWSEXPERIENCE CONTACTS Simona Tua Graduated in Political Science in 1992, she began her professional career at the University of Turin, earning a Master in Economics in 1994 and collaborating as a tutor in teaching and research activities in the economic field. In 1995 he started working for Seat Pagine Gialle, a leading company in traditional and multimedia publishing. Here he gained experience in managerial roles in the Marketing , Sales and Post-sales fields , favored by the transversal use of the telephone approach, his specific core competence, and by the aptitude for work in start-ups. In 2004 as Brand Manager he launched the Prontissimo loyalty club of the well-known telephone service 89.24.24. From 2006 to 2012 he collaborated in the outsourcing of the telephone sales network, identifying the contactable market and the related offer as Category Manager, until in 2011 he became the Teleselling Manager in charge of sales volumes and organization of sales campaigns in contact centers. In 2012 he started a digital customer assistance service as Head of Customer Care, parallel to the traditional telephone service and manages retention programs and after-sales services. Since 2015 he has been collaborating with Customer Experience Italia as Marketing and Communication Manager. TAGS: Customer Experience , Experience , Marketing CONTACTS INFO CUSTOMER EXPERIENCE ITALIA Via Ottavio Revel 16, 10121 Turin T. +39 3348636861 info@customerexperienceitalia.it FOR YOUR BUSUNESS Contact center network Strategic management Technology and analysis Quick and transparent operations USER MENU Login © 2015 Customer Experience Italy. All Rights Reserved. SHARE ON YOUR SOCIAL PROFILE Share This

Italian English (UK) +39 3348636861 info@customerexperienceitalia.it HOMEWHO WE ARE WHAT DO WE DO NEWSEXPERIENCE CONTACTS Customer Journey By Customer Journey we mean a decision-making and operational path, which the customer goes through, before making a specific purchase using different channels We integrate We integrate - Customer Experience Italy CONTACTS INFO CUSTOMER EXPERIENCE ITALIA Via Ottavio Revel 16, 10121 Turin T. +39 3348636861 info@customerexperienceitalia.it FOR YOUR BUSUNESS Contact center network Strategic management Technology and analysis Quick and transparent operations USER MENU Login © 2015 Customer Experience Italy. All Rights Reserved. SHARE ON YOUR SOCIAL PROFILE Share This