ABOUT US LOCATIONS PRODUCTS INDUSTRIES SOLUTIONS RESOURCES REQUEST A DEMO Terms and Conditions In using this website you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. Privacy Statement We are committed to protecting your privacy. Authorised employees within the company, on a need to know basis only, use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Confidentiality We are registered with the ICO in accordance with the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. Disclaimer Exclusions and Limitations The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. Log Files We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission. Cookies Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. Refer to our Cookie Policy for more details. Links to this website You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. Copyright Notice Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked. Communication We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. Engage Hub is the trading name of Brainstorm Mobile Solutions Limited (Registered in England at Studio 311, Highgate Studios, 53-79 Highgate Road, London NW5 1TL. Registered Number: 01661467; VAT Number: 214 9845 90) and Oxygen8 Communications Limited (Registered in Ireland at 4th Floor, Malt House North, Grand Canal Quay, Dublin 2, Ireland. Company No: 350312; VAT Registration Number: 6370312O). Force Majeure Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein. Waiver Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties. General The laws of England and Wales govern these terms and conditions. By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company. Notification of Changes The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis Email Terms Emails received from Engage Hub contain information which is confidential and privileged and is intended for the use of the addressee only. If you are not the intended recipient please note that any distribution, copying or use of the communication or the information in it is strictly prohibited. Any views expressed in any emails are those of the individual sender and may not necessarily reflect the views of Engage Hub Ltd. As communications via the Internet are not secure Engage Hub Ltd cannot accept any liability if the email is accessed by third parties during the course of transmission or is modified or amended in any way following despatch. Engage Hub Ltd cannot guarantee that any attachment to emails do not contain a virus, therefore it is strongly recommended that you carry out your own virus check before opening any attachment, as we cannot accept liability for any damage. These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected. Surveys 1. Your participation in our surveys is voluntary. 2. The data will be used as a group for statistical purposes and will not be point to a single person. 3. Your individual responses will not be shared with any third party. 4. By taking part to the survey, you automatically enter the prize draw and you agree to these terms and conditions. 5. The prize draw is being run by Engage Hub. 6. The prize draw is open to entrants who have completed and submitted this market research survey. 7. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. You are also giving your consent to Engage Hub that they can contact you (via email) if you are the winner. 8. A maximum of one entry per individual is permitted. 9. The prize draw is free to enter. 10. The prize draw will include those who have completed and submitted the survey by 11pm Thursday 30th September 2021. Entries after this time and date will not be included in the draw. 11. The winner will be drawn at random. 12. The prize is non-exchangeable, non-transferable and no cash alternatives will be offered. 13. Engage Hub reserves the right to substitute the prize with another prize of equal or higher value if circumstances beyond our control make it necessary to do so. 14. The decision of Engage Hub regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it. 15. Engage Hub will attempt to contact the winner by email and/or phone up to two times. If the winner does not respond to the emails and/or calls notifying them of their win within 14 days of the second email/call, they will lose their right to the prize, and Engage Hub reserves the right to choose and notify a new winner. 16. Please allow 3 days for receiving the prize by email. 17. You consent to any personal information you provide in entering the prize draw being used by Engage Hub for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice. PRODUCTS Journey Orchestration Journey Automation Conversational IVR Cross-channel Chatbot Cross-Channel Campaign Management SOLUTIONS Digital Self-service Contact Centre Optimisation Emergency Management Services Consent Management Intelligent Collections INDUSTRIES Financial Services Retail & Logistics Energy & Utilities Telecommunications CONTACT ADDRESS STUDIO 311 HIGHGATE STUDIOS 53/79 HIGHGATE ROAD LONDON, UK NW5 1TL PHONE NUMBER + 44 (0) 20 7183 3860 EMAIL sales.enquiries@engagehub.com Corporate Responsibility Terms and Conditions Privacy Policy Copyright © 2021 Engage Hub