SECURITY OPERATIONS CENTER Home About Us Transparency and integrity Security Operations Center Share Our activities guarantee an integrated, real-time protection, ensuring that all our processes are carried out correctly Over the years, the complex nature of physical threats towards Terna’s sites have necessitated the adoption of various measures to contain risks of corruption, theft and damage to plants and, consequently, to ensure the continuity of electricity services. Being constantly updated on the potential risks and threats Terna and its Italian and international stakeholders are exposed to – as well as the measures to limit them – are key elements to a well-functioning security system. It guarantees a safe workplace in Cyber Security terms, and prevents critical issues and instances of fraud. Integrated security and protection Terna’s Security Operations Center (SOC) monitors the risk areas to which the company is exposed in real time. Thanks to its control, governance and coordination activities, it is able to guarantee integrated, real-time protection. The physical security of the substations is guaranteed thanks to equipment, systems and structures that operate 24/7. In particular, our PSIS (Integrated Security System Project for Terna substations) surveillance platform allows the SOC to constantly monitor intrusion alarms and video signals for 212 plants. Did you know that... In order to prevent and handle accidental, intentional and malicious events in the best way possible, advanced technologies are used to process over 50 million items of security information coming from ICT platforms and from a sophisticated anti-intrusion and video surveillance system, thus defending Terna’s vast network of computers, systems and offices throughout Italy. Collaboration with institutions The SOC maintains strong relationships with external security organisations, both nationally and internationally. The constant flow of information is aimed at preventing attacks on or damage to the group’s infrastructure. Terna collaborates with: the Carabinieri and the Police, in order to ensure rapid contact between police stations and operational centres in the event of physical attacks or damage; the Guardia di Finanza (Italian finance police), in order to ensure strict checks to grant the highest possible number of companies access to tender procedures, and to promote general activities to prevent illegal infiltration attempts. Did you know that... We have further strengthened a system of communication and rapid intervention shared with the Carabinieri, through which the SOC can rapidly alert the corps in the event that any attempt to break into critical substations is detected. The new system is called O.D.I.N.O. (Operational Device for Information, Networking and Observation), and a secure connection links it to the centralised system for the management of Carabinieri stations throughout Italy. Did you know that... In 2018, we signed a technical policy with the State Police, under the terms of which the video surveillance systems and the SOC are interconnected with the technological platform used by law enforcement for inspection of the territory (Mercurio NRG). This integration allows any intrusions to be geo-located and rapidly flagged directly to the CEN (Italian National Electronic Centre) of the State Police, after which it is routed to the relevant police station. Did you know that... In October 2019 we signed a new agreement with the Corps of the Port Captaincies – Coast Guard to strengthen the system that protects our undersea cables from risk factors such as trawling or anchoring in prohibited areas. "CORPORATE SECURITY STRESS TEST" GO TO THE BLOG CONTACTS SECURITY REPORTS AND ABUSE DESK (SECURITY OPERATIONS CENTER) Tel: To report any events or incidents related to the security of Terna infrastructures, personnel or information, call the free phone number for the 800.999.666 TUTTI I CONTATTI SCARICA VCARD TERNA IS THE FIRST GRID OPERATOR FOR ELECTRICITY TRANSMISSION IN EUROPE. WE PROMOTE THE ENERGY TRANSITION AND SUSTAINABLE DEVELOPMENT BY FOCUSING ON PEOPLE AND INNOVATION. We work every day to build an atmosphere of dialogue and trust in local areas, to which we bring a vital asset for everyone’s economic and social lives: electricity. > FIND OUT MORE Useful links CALENDAR GENERAL ARCHIVE CERT REAL ESTATE ASSETS ACCESSIBILITY PRIVACY COOKIE DECLARATION LEGAL NOTICE INSERT CV Portals PURCHASES SUPPLIERS QUALIFICATION GAUDI GSTAT ENERGY DISTRIBUTORS MY TERNA TITOLARI RTN OUR SITES: OPEN AND TRANSPARENT SETTLEMENT CERTIFICATION WHISTLEBLOWING TERNA PLUS TERNA S.p.A. - Capitale sociale € 442.198.240 interamente versato - Sede Legale in Italia, Viale Egidio Galbani, 70 - 00156 Roma - Tel +39 06 83138111 Registro delle Imprese di Roma - Codice fiscale e Partita IVA 05779661007 - R.E.A. di Roma 922416