DEUTSCH ENGLISH FAMILY BUSINESS CAREER RESPONSIBILITY HOME | RESPONSIBILITY | CUSTOMER SATISFACTION Customer Value Instead of Shareholder Value: Good Customers Are Those Who Are Doing Well The term customer satisfaction is discussed, written about and researched a great deal. However it is actually really very straightforward: One must simply do everything possible to ensure that those people who one deals with and is responsible for are doing well. The companies of the LSH want to offer people a bit of joy, relaxation and well-being by producing safe and high-quality products. To ensure this, we cultivate trustworthy business relationships with our partners. They supply us with excellent raw materials and support us by creating the best product quality, in turn making us satisfied customers of theirs. For us, customers are of course end-consumers, but equally also retail and private label owners, hotels, restaurants and large bulk consumers, industrial partners, b2b business partners and users of our logistic service. The LSH subsidiaries and their departments strive in every way to create customer satisfaction. Because when customer value is right, then shareholder value comes automatically. However, customers only remain loyal when they are offered more advantages. Hence, it is so important to think about customer value. Customer satisfaction is not something that is earned once and kept forever. It must be strived for on a daily basis and sometimes even regained. When something goes wrong and a claim has been raised, we react quickly, unbureaucratically and obligingly. A sophisticated system connecting all departments ensures that the positive expectations created by our good reputation are fulfilled as soon as possible. FAMILY BUSINESS OUR VALUES AT A GLANCE PRODUCT AREAS Tea Bars Fruit Bars Sweeteners Cereals Nuts, Dried Fruit and Seeds BUSINESS AREAS Brands Private Labels Out of Home Market B2B FAMILY BUSINESS SUBSIDIARIES AND SHAREHOLDINGS Ostfriesische Tee Gesellschaft OnnO Behrends Milford Tea Buchholz MILFORD Tee Austria OOO Milford Moskau PAGÈS KRÄUTERHAUS WILD Nordgetreide nutwork Nutrisun MEDIN OTG Lager- und Frachtkontor Lager Nord Buchholz Lager Süd Grettstadt Logistik Service HISTORY CAREER WORKING TOGEHTER JOBS, OUR OFFER Professionals & Managerial Staff Training Internships TRAINEE PAGE: CAREER Commercial Training Industrial Training Dual Studies Show Profile Beeing Seen PUPILS AND STUDENTS Internships Degree Theses Student Internships One-Year Internships UNSOLICITED APPLICATIONS RESPONSIBILITY FUNDAMENTAL PRINCIPLES SOCIAL COMMITMENT Spethmann Stiftung OTG Zukunft durch Ausbildung Association Work Der Club an der Alster Turniergesellschaft Luhmühlen CUSTOMER SATISFACTION QUALITY AND SAFETY ENVIRONMENT EDUCATION CAREER PRESS NEWSLETTER CONTACT IMPRINT PRIVACY POLICY SITE MAP YOUTUBE © Laurens Spethmann Holding AG & Co. KG x Our website uses cookies to help provide you with the best experience we can. For more information about cookies, please visit our privacy policy.