Search terms Search New River Light & Power Green Power Program You can help App State’s New River Light and Power bring clean, climate-friendly energy to the High Country. Sign up now for the Green Power Program. NRLP customers can choose to purchase blocks of renewable energy to offset their monthly usage for as little as $5 extra per month. Recent Scam Alert We have received reports of customers receiving scam calls and printed materials claiming to be NRLP and demanding payment or threatening legal action. Please be aware that NRLP will never call you demanding immediate payment with the threat of disconnecting your power or threatening legal action. If you receive anything that looks or sounds suspicious, or you have any questions, please give us a call immediately at 828-264-3671. Apply for service online New customers and anyone transferring service to a new location are encouraged to schedule their service connection and/or disconnection online. Scheduling a service connection or disconnection online will save customers a trip to NRLP's office. Follow this two-step process to either connect or disconnect service: Fill out a Service Application Form or Disconnect Form. Email a signed copy or a picture of a signed copy of the form to nrlp-csr@appstate.edu along with a picture or copy of a photo ID. Good Neighbor Roundup Program For those that can, we encourage you to sign up for our Good Neighbor Roundup Program to help members of our community who need assistance paying their electric bills due to financial stress caused by the COVID-19 pandemic. Click here for more information and to sign up. We proudly partner with the Hospitality House for this community-oriented program. How New River got its flow back: App State’s NRLP completes Payne Branch environmental restoration project After nearly three months of demolition, construction and restoration efforts, NRLP has completed its grant-funded project to remove the historic Payne Branch dam, which was located off Highway 321, just south of Boone, on the Middle Fork of the New River. The project has helped rehabilitate an approximately 1,200-linear-foot section of the river corridor. Click here to read more about this project. New River Light & Power Earns Highest Rating As A Reliable Public Power Provider New River Light and Power (NRLP) has earned the highest Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service. NRLP was awarded the Diamond designation, the highest rating possible for a public power utility, for the first time after holding a Platinum designation for the previous six years and Gold two years prior to that. Read more here! Services Available • Customer Portal, see the video below for information • Pay your bill online using eCheck, Visa, MasterCard or Discover • Update your contact information • Automatic Bank Draft (PDF) • Good Neighbor Round Up Program available to help those less fortunate in our community • NRLP Notifications (PDF): How to set up; Payment Reminders, Severe Weather, & Special Alerts via text or email • 100 + Ways to Conserve Resources NRLP's Electric Vehicle Charging Station Now Open! Located in the customer service parking area, come "fill up" for FREE. Proud to be Your Public Power Provider Recent Customer Correspondence February 2021 Letter from the General Manager and North Carolina Public Utilities Commission Order NRLP on Twitter Energy Forecast Provided by ElectriCities of North Carolina, Inc. This free tool can help you to estimate the average energy usage in your home. Get started now by clicking here. Go to the "My Home" tab and complete the questions. Customer Portal Location Please visit us at 146 Faculty Street Extension, behind Wendy's and Bojangles. Contact Us Customer Service Phone: (828) 264-3671 (including new service and billing) Fax: (828) 262-6726 Office Hours: 8:00 AM - 4:30 PM Monday - Friday; excluding holidays Warehouse Phone: (828) 264-8621 (including outages and 24-hour emergency repair) Questions or Comments? Please contact us. Contact New River Light & Power 146 Faculty Street Extension P.O. Box 1130 Boone, NC 28607 Shipping Address: 220 Winkler's Creek Road Boone, NC 28607 Phone: (828) 264-3671 Links Home Disclaimer EO Policy Privacy Policy Login Networking Twitter Facebook Instagram Copyright 2021 Appalachian State University. All rights reserved.