Home About ELTO Useful Links News Publications Help User Guide Login Customer Service At ELTO we value your feedback. In the unfortunate event that you feel your enquiry is not being handled in accordance with your expectations you should contact the ELTO Customer Service Representative in the first instance, to discuss and advise them of your concerns or issues. The representative will then attempt to resolve the situation. If you remain dissatisfied, you may lodge a formal complaint. You can write to the Customer Service Manager who will investigate your complaint and attempt to resolve the matter. The address is provided below. If you feel your complaint has not been resolved through this procedure, the Chief Executive of TSL is always happy to review any decisions on complaints for and on behalf of the ELTO Board. We will welcome positive feedback. If you are happy with our service, please tell us. It helps us to identify good practices and encourages our staff to apply them at all times. Contacting Us Phone: 0845 165 2805 Mon - Fri 9am-5pm (excluding Public Bank Holidays) Email: enquiries@elto.org.uk. Write: COMPLAINT/FEEDBACK Customer Service Manager Employers’ Liability Tracing Office Linford Wood House 6-12 Capital Drive Milton Keynes MK14 6XT Looking for an employers' liability policy? Submit a Search Register Here Employers' Liability Tracing Office A Company Limited by Guarantee - Registered in England at the address below - No 6964651 Linford Wood House, 6-12 Capital Drive, Milton Keynes, MK14 6XT Terms of Use Sitemap