Castle Trust Bank Omni Capital Retail Finance Hamburger Savings Help and FAQs Self Service Portal support Our Self Service Portal enables you to take control of your savings. We have some resources below to help you get started with managing your savings online. Please note, log in details used for our previous Self Service Portal (for customers who held a Castle Trust investment) will no longer work and we have sent new credentials to customers who have provided us with a mobile phone number, email address and nominated bank account. Passwords are provided by email so please check your spam folders if you have not received them, or contact us to set up new log in credentials. Getting your online account set up Our e-Savers are designed to be managed online and so, as part of the application you will be asked to set up your Self Service Portal account. If you hold an account with us and would like to set your Self Service Portal access, please call 0808 164 5000 or email us at savings@castletrust.co.uk and we’ll issue your online credentials to you. Managing your account online: guides Take a look at our step by step guides to get you started with managing your savings accounts online, including placing your maturity instructions. Logging in for the first time Logging in Placing your maturity instructions online Funding your account The easiest way to fund your savings account is by making a bank transfer. This should be made from your nominated account, using the Sort Code 60-84-08 and your Castle Trust Bank account number (which you will find on your welcome letter and on the Self Service Portal), and your full name as the payee. Transfer your existing Cash ISAs You can transfer your existing Cash ISAs into our Fixed Rate Cash ISA and Fixed Rate e-Cash ISA accounts. Transferring is simple, read on to find out more. Fixed Rate e-Saver and Fixed Rate e-Cash ISA accounts Fixed Rate Saver and Fixed Rate Cash ISA accounts Transfer an ISA in from another provider Applying as a Power of Attorney Need to talk to someone? Our Customer Service Team are happy to help you, call us on 0808 164 5000 Monday to Friday, 9am to 5pm. You can also email us at savings@castletrust.co.uk - please take care not to send us sensitive personal information by email, also please be aware we are unable to accept maturity instructions sent via email. If you're an existing customer with an online account, you can send us a Secure Message and a member of the team will get back to you. Frequently Asked Questions What is a fixed rate account? Can Castle Trust Bank change the interest rate on my fixed rate account? What is 'Our Best Rate Promise'? What happens when my fixed rate savings account matures? Can I withdraw money from my Fixed Rate Saver? Can I withdraw money from my Fixed Rate Cash ISA? Are my savings protected by the FSCS? What should I do if I receive a contact from you that looks suspicious? What is a nominated bank account? Do I need to pay tax on a Castle Trust Bank savings account? My payment date falls on a weekend, when will I receive my money in my nominated account? Are there any fees? Can I change my mind after opening a savings account? How do I add funds to my account? How do I apply for an ISA transfer? When are cheques credited? What if I die before my account matures? Housa customers – finding the latest House Price Index Looking for a document relating to your savings account? You can find savings documents such as Terms and Conditions, application forms and more on the All Documents page. Following our conversion to Castle Trust Bank, we have removed all Fortress Bond and Housa documentation from our website. If you were an Investments customer and would like a copy of documentation relating to your previous investment, please call us on 0808 164 5000 or email savings@castletrust.co.uk. Please be careful not to include sensitive personal information in any emails. Our Mobile App You can manage your accounts on the go with our new mobile app, available on Android and iOS. You will need to register on the Self Service Portal first and then you can use these same log in details to start managing your accounts on our mobile app. For help logging in to the app for the first time, have a read of our step by step guide: A guide to logging into the app for the first time What can I use the app for? What is the passcode used for in the mobile app and how do I set it up? What should I do if I forget my mobile app passcode? Can I use the mobile app if I have a joint account? Where can I get help with using the mobile app? Home Savings Mortgages Your home may be repossessed if you do not keep up repayments on your mortgage. Loans are subject to status, terms and conditions. This website is for information purposes only. If you are in any doubt regarding suitability of our products please seek advice from an accredited independent mortgage adviser. Savings Your eligible deposits with Castle Trust Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information about the compensation provided by the FSCS, refer to the FSCS website at fscs.org.uk. Savings About Savings Useful Links FSCS Information Savings Documents Help and FAQs Find Out More About Us Lending Contact Us Log in Call us on: 0808 164 5000 Intermediaries Are you an intermediary? Go to Intermediaries Castle Trust Bank means Castle Trust Capital plc, a company incorporated in England and Wales with company number 07454474 and registered office at 10 Norwich Street, London, EC4A 1BD. Castle Trust Capital plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under reference number 541910. © 2021 Castle Trust Bank. All rights reserved. Terms of use Privacy policy Cookies Complaints Procedure