Up to 50% OFF Plus £250 trade-in SAVE DEAL! Terms & Conditions Complaints and policy procedure Recliner Factory is a trading name of Ashley Anderson Ltd who are Authorised and Regulated by the Financial Conduct Authority. We are are a Credit broker and not a Lender. We offer Credit Facilities from a Panel of Lenders. The Company aims to provide a high quality of goods and services. We take complaints seriously and welcome your feedback on the goods and service that we provide. Complaints are continually monitored to assist us in improving our products and services to all our valued customers. If you are not entirely satisfied with your purchase please contact our customer service department on the details below. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure. Complaints may be made verbally or in writing. We commit to handling your complaint as quickly and thoroughly as possible. Your complaint will be directed to the appropriate department or Manager for investigation and response. Please provide as much detail as possible and include your contact details and order or sales agreement number where applicable. Complaints should be directed in the first instance to Head Office and the contact details are as follows: The Recliner Factory, 25 Pedmore Road Industrial Estate, Brierley Hill, West Midlands. DY5 1TJ Tel: 0800 988 2898 Email: sales@reclinerfactory.com Telephone calls will be responded to as soon as possible and letters will be acknowledged within 3 working days on receipt and a full reply will be sent within 14 working days of receipt. If for whatever reason it is not possible to deal with the complaint within the published timescale then you will be informed of this, and a reason given. To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, The Recliner Factory is a registered full member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman and we are bound to follow any decision that they make. To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service visit www.thefurnitureombudsman.org or telephone 0845 653 2064. Click here to download our complaints procedure: Complaints Procedure Download The Recliner Factory Terms and Conditions: Terms and Conditions Buy Direct From Our Factory and Save! Be The First To Get Exclusive Deals! Quick Links We are The Recliner Factory, the home of British made, high quality riser recliner chairs at discount prices. Choose a Quick Link How does a riser recliner work? Watch our video guides How your recliner is made Get the perfect size chair Arthritis and back pain relief Buying a chair for a relative Chairs for the elderly Chairs for the disabled Customer service promise FAQ Testimonials Latest News FREE GUIDE: 7 Key Questions To Ask At Your Riser Recliner Home Demonstration Power Recliner Or Manual Recliner? The Best Chairs For People With Limited Mobility Help & Info About Us Free Home Demo Watch Our Video Guides Our Blog Half Price Voucher FAQ's Terms & Conditions Privacy policy Employment Opportunities Covid 19 Policy Contact Info 25 Pedmore Road Industrial Estate, Brierley Hill, West Midlands. DY5 1TJ Tel: 0800 988 2898 Email: sales@reclinerfactory.com © The Recliner Factory | 2007 - 2021 All Rights Reserved. Registered in England Company number 4538102