News Events Publications Media Donate Home Our service Get involved About us Join our team Contact us Home > Contact us > Make a complaint Make a complaint If you are unhappy about your experience with us please tell us so that we can investigate and make any necessary improvements. Share this page As you would expect, we are currently directing all our available resources to deal with the global outbreak of coronavirus (Covid-19), and consequently we will not be able to provide our usual complaint handling service. During this time we will be operating our phone line, 0345 112 6500, Monday to Friday 10am – 2pm (except bank holidays). Are you looking for some information about our service, or have a question for us? Please check out our Frequently Asked Questions area. There’s a whole host of questions answered, for example: An ambulance crew came to see me, but didn't take me to hospital. Why not? An ambulance has blocked my car in - what can I do? Can my guide dog travel with me on an ambulance? Alternatively please complete the online form below. This form enables the Patient Safety Team to allocate your concern to a member of the team who can then begin an investigation into your complaint and we will then contact you directly to establish the finer details of your complaint and provide an update in relation to how your concern will be progressed. If you are not content with our response to your complaint please tell us so that we can review your case. If after the review you are still unhappy with the outcome you can seek independent investigation of your complaint from the Parliamentary and Health Service Ombudsman. You can also view the NHSE/I guidance or the joint HCPC/NMC/GMC statement. Frequently asked questions Name of complainant / enquirer(required) Details of patient Name of patient(required) Date of birth(required) Email address of patient Telephone number of patient Address line 1 Address line 2 Town City County Postcode Details of incident Date of incident(required) Time of incident Address line 1 Address line 2 Town City County Postcode(required) Details of enquirer Email address of enquirer Relationship to patient Telephone number of enquirer Address line 1 Address line 2 Town City Tell us what happened(required) Patient outcome(required) Consent(required) I have read, understood and agree to the terms outlined in the privacy policy. CAPTCHA Also in this section FOI and EIR General enquiries Lost property Make a complaint Healthcare professional (HCP) and social care complaint/enquiry form Point taken Send a thank you Tell us about your defibrillator CardiacSmart Accredited and Accredited+ application form CardiacSmart Accredited partner application form Tell us how we did Contact us General enquiries 0345 112 0999 These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111. How to find us Directions to our offices Help Privacy policy Freedom of Information Contact us Green Room © Copyright 2021 North West Ambulance Service NHS Trust . Lovingly crafted by Mixd