Search Branch finder Help & support Log in Menu Van Insurance FAQs Answers to some of your most common questions Can I drive abroad and do I need a green card? Your van insurance policy will provide the cover shown on your motor Schedule of Insurance for up to 30 days in any period of insurance while you are using the van within the countries referred to at https://www.mib.org.uk/ The UK left the EU on 31st January 2021 and an agreement with the EU has been reached which means that Green Cards will be required as proof of insurance when driving in the EU and EEA. You will need to carry a Green Card when driving in the EU and EEA. Those who travel without one may be breaking the law and may not be allowed to drive in the country they are visiting. Vehicles towing a trailer or caravan will also need a separate Green Card for the trailer or caravan. If you require a Green Card for your vehicle and caravan/trailer - please contact us 21 days before you are travelling, and we will arrange for one to be sent to you. In addition to a Green Card, you will need to take your driving licence and V5C logbook with you and display a GB sticker on your vehicle. You may also need an International Driving Permit to drive in some EU/EEA countries. Please keep an eye on this page and the following websites for further updates around any changes to requirements. Driving Abroad Vehicle Insurance and Driving Abroad International Driving Permits The Motor Insurance Bureau Please check the UK government web site for details of if a GB sticker is needed on your vehicle. Is my van insured? If you are not sure you can check on the MID data base it is free to check your own vehicle registration number, however please be aware that it can take up to 7 days for a vehicle to appear on this database after you have taken out insurance. If I've been named on another policy, am I entitled to any No Claims Discount (NCD)? Post Office, will only reward the actual policy holder with no claims discount. If you have been claim free however, we may be able to give some type of introductory discount. To find out more please contact our team on 0345 073 1002. Does it cost more to pay for my insurance monthly? If you choose to pay by monthly instalments, you will be charged for the credit and this is indicated by the APR %. This means you pay more than you would for an annual lump sum payment arrangement. How do I renew my policy? You will receive a renewal notice 28 days before your renewal date, which will give you instructions about any actions you may need to take. What does Auto Renewal mean and how do I change this? It means that your policy will renew automatically when your policy comes up for renewal next year. It is a convenient stress-free way of staying insured. We’ll send a reminder 28 days before your Renewal date so you can check the details and make sure you are still happy to go ahead. If you change your mind and want to opt out of an automatic renewal it is easy to do . Either go onto Your Account or call the Contact Centre to make the change. Can I drive a van on my car insurance? As the insurance for your car is based on its registration number then unless the certificate of insurance permits you to drive a van on it as well then unfortunately no you cannot drive your van on your car insurance. Our DOC cover does not extend to Van. How can I cancel my van insurance? Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy document for full details. Due to my type of occupation I cannot work from home and because of the impact of Covid-19 must drive to work - do I need to extend my cover? If you need to drive to a single place of work and you have commuting cover, your insurance cover is still valid. If you don’t have cover for commuting, you will need to contact us to update your cover. I'm volunteering and using my own vehicle to help others get essentials - do I need to amend my motor insurance cover? If you’re using your own van for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You don’t need to contact us to update your cover. I'm worried that I might not be able to continue to make my payments - can you help? Yes, we’re here to help. We’re aware that there may be an impact on people’s livelihoods due to Covid-19. If you think you may be unable to maintain your regular policy payments, please contact us as soon as possible on 0345 073 1002. Our opening hours are Monday-Friday 8am-8pm, Saturday 9am-5pm, Sundays – closed, Bank Holidays 9am-5pm. We have specialists on hand who can discuss your individual circumstances and agree how we can help with your financial situation. There are several ways we may be able to help including; moving your payment dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to your policy. Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your payments or direct debits as this can result in your policy being cancelled and we don’t want you to be left uninsured, please get in touch with us in the first instance. Call charges 0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes. Can we help? To get a quote call: 0330 018 3793 8am - 8pm, Mon - Fri 9am - 5pm, Sat 10am - 4pm, Sun & Bank Holidays To speak to our Customer Service team call: 0345 073 1002 8am - 8pm, Mon - Fri 9am - 5pm, Sat 10am - 4pm, Sun & Bank Holidays To renewal your policy call: 0330 018 4082 8am - 8pm, Mon - Fri 9am - 5pm, Sat 10am - 4pm, Sun & Bank Holidays To make a claim call: 0345 073 1005 Open 24 hours a day Next Generation Text Service We welcome calls from the Next Generation Text Service . If you want to communicate with one of our representatives add 18001 before the number you require. Book a windscreen repair or replacement using the Auto Windscreens online booking service. 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