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Better for you. Better for everyone. Our awards and industry ratings NFU Mutual - It's about time. But what does it mean? Local branches. Local knowledge Our investment approach The patience to let investments grow How do NFU Mutual Invest? Fund Governance Mutually Managed Funds Market Selection Funds Select funds Our Fund Managers Our local partners Rural lifestyle partners Gardening partners Equine partners Conservation partners Our heritage Our heritage With-profits You are here: Home Personal Insurance Home insurance claim Home insurance claim More about this... Contents insurance Buildings Insurance High Value Home Insurance How to make a claim During normal office hours If anything happens that means you need to make a claim, please call us as soon as possible. We will give you immediate assistance and guidance. Local Agency Call your local Agency. You can find their telephone number and office hours on our website http://www.nfumutual.co.uk/branches/. Their telephone number is also on your insurance documents. NFU Mutual Direct If you are an NFU Mutual Direct customer, please call 0800 197 0963. The NFU Mutual Direct claims line is open 8am - 6pm, Monday to Friday. Out of normal office hours for emergencies Domestic emergency helpline In the event of an emergency in your home which: puts your health, or that of your household, at risk; creates a risk of damage to your buildings or contents; or creates unacceptable living conditions. Call our Domestic Emergency Helpline on 0800 282652. Our Domestic Emergency Helpline will: offer to arrange for a suitable contractor to carry out any necessary emergency repairs; arrange alternative accommodation and transport to it, if you cannot stay in your home. Legal expenses insurance If you have a legal expenses claim or you need advice, please call the DAS helpline on 0117 934 0571. DAS Legal Expenses Insurance Company Ltd provide this free service for our members. Their claims office is open 9am – 5pm, Monday to Friday and the helpline is open 24/7. Assistance while abroad If you have boat or caravan insurance with NFU Mutual, details of who to call for assistance are to be found at the back of this policy booklet. Your policy document will explain precisely what is and is not covered. Please read your policy in detail before making a claim. Claims FAQs When do I call the police and who else might I need to call? You must call the police as soon as possible for any incident that involves loss of personal possessions, theft, malicious damage, or personal injury. Remember to obtain an incident reference number. If you damage someone else's property and that person cannot be contacted. Report any lost credit cards to the issuing company. You can report claims over the phone to NFU Mutual, for details select the appropriate product button. For emergency assistance helplines select the appropriate product button. Show more What do I do if someone else (a third party) is involved? Exchange name and contact details. It may also be useful to obtain details of any witnesses. Show more What happens once I've submitted my claim? Any emergency repairs will be authorised without delay. We will acknowledge your claim in writing. If we need further details we will ask for them at this point. Included in this acknowledgement will be contact details to allow you to follow the progress of your claim. We aim to settle all claims as quickly and as fairly as possible. However, delays may occur where we need to contact you for additional information, or where a claim is complicated, or where a third party is involved. If you need to check on the progress of your claim do not hesitate to contact us. Show more What if I have a complaint? We welcome your views on any aspect of our service and if we fail to meet your expectations, in the first instance please contact us on the number given on your claim acknowledgement, or as indicated for the appropriate product on the "Reporting a claim." page. More details about how to make a complaint can be found in our complaints section. Show more Tools and calculators Prev Next Budget Calculator Home Contents Insurance Comparison Home Buildings Insurance Comparison Contents Calculator Underinsurance Predictor Work Place Pensions Reform Contact us Complaints Company Information With-profits Legal Cookie policy Accessibility Sitemap Press office Islands Insurance Staff Portal © NFU Mutual 2015