Log In Sign Up Branch Locator Career Resources Advanced Search Home   Call Center and Customer Service Jobs Administrative Assistant Valid City, State or Zip Code: Calgary Job Type : Contract Date: Wednesday, 24 November 2021 Manpower staffing is currently recruiting an Administrative Assistant for our client in SW Calgary Schedule: Monday-Friday; Full Time Hours Option 1: 8:30AM-4:30PM Option 2: 9:00AM-5:00PM Length of Assignment: Ongoing Job Description: As an Administrative Assistant, you will be the central point of contact for visitors and clients creating a positive and professional first impression. You will be responsible for the day-to-day operations of the office, including reception, mailroom, document management, data entry, and reporting. The job entails: *Apply strong customer service and problem-solving skills, while juggling multiple demands, including internal/external customer expectations. *Liaise with managers to discuss administrative functions or processes as needed and work collaboratively to ensure efficient workflows are implemented *Responsibility for all office functions including equipment/supplies ordering and management and site maintenance *Responsible for incoming/outgoing regular post, registered mail, courier and parcels *Branch/department invoicing as required and management of petty cash fund *Document and records management (scanning, forwarding, filing, saving/storing etc.) *Other data entry, project work or business tasks as assigned The ideal candidate: *Minimum 2 years' experience in reception/administration function. Insurance industry experience preferred. *Post-Secondary education or equivalent practical experience *Excellent administration skills with strong knowledge of Microsoft applications (excel, word etc.) *Ability to develop strong business relationships, externally with brokers and internally with various business units *Warm and engaging demeanor with the ability to comprehend and interpret instructions to ensure understanding. Ability to assess circumstances, empathize and offer help. *High level of integrity and professionalism; willingness to own actions from beginning to end; enthusiasm and flexible approach to work. In addition to gaining valuable experience with industry leading companies, Manpower rewards associates with: *Weekly pay via direct deposit *Medical, Dental, and Life Insurance benefits *Vacation and General Holiday Pay *Complimentary access to Manpower's online university with over 5000 courses *Referral bonus program Apply today by visiting our website and/or creating and managing your profile at www.manpower.ca. Manpower would like to thank all applicants for their interest; however, due to the number of individuals applying to positions at Manpower, only successful applicants will be contacted. All other resumes will be retained for future opportunities. Manpower is dedicated to building a diverse workforce that reflects the diversity of Canada. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity access our services and programs. We encourage all to participate in our staffing and workforce development opportunities, including people of any ethnic or national background, religion, sex, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities. To learn more about the changing world of work, please visit our website at www.manpowerab.com, like Manpower Alberta on Facebook, follow us on Instagram @manpower_alberta, and follow us on Twitter @ManpowerAB Auditor - $14 an hour Valid City, State or Zip Code: Pharr Job Type : Contract Date: Tuesday, 23 November 2021 Our client in Pharr, TX is looking for Auditors that will be working onsite in a call center environment. . What's in it for you? * Paid training * Full time hours * $14.00 an hour * 8AM to 5PM Monday through Friday * Clean and safe working environment * Temp to Hire What will you be doing? Conducts reviews of applications submitted by schools and libraries for discounts for internet access, internal connections, basic maintenance of internal connections, and managed internal broadband services and equipment received for eligibility and determines funding commitments based on Procedures What do you bring to the job? * High School diploma or GED required with a minimum of two years of college preferred * Proficient in the use of Microsoft Office products, especially excel · Strong knowledge in IT networks, infrastructure and/or broadband communications · Strong analytical skills required with attention to detail · Works on assignments that are routine in nature; however, ability to adjust to complexities in work assignments as they arise * Passed assessments results Why should you choose Manpower? * Free training to upgrade your skills * 24 - 7 Manpower customer care support * Weekly pay deposited right to your account Interested? Select APPLY NOW to hear from a recruiter within 24 hours. Share this job with friends and family and earn dollars for every successful hire. Contract Customer Service Valid City, State or Zip Code: Troy Job Type : Contract Date: Tuesday, 23 November 2021 Manpower is currently sourcing for a "Front-Line" Experienced Customer Service Professional. This growing company is looking for upbeat, organized, and helpful associates to guide customers through an issues they may be having. This is a contract position, expected to least a minimum of one month. Pay rate is $19/HR. What is the job? * Utilizing multiple systems to provide customer service, including phone, email and customer database. * Research and respond to program participants in a courteous and professional manner for information on program rules, parameters, and processes by phone/email/fax/returned mail. * Achieve customer and client satisfaction with prompt and accurate processing of all relevant program/participant data * Assist with various processing tasks including but not limited to tracking, reporting, batching, filing, assembling and data entry while adhering to the program requirements * Maintain process documentation on all programs What you bring to the job: * High School Diploma of GED Equivalent * 1 years of contact center/customer service experience required * Ability to quickly lean, retain, and apply information * Demonstrated commitment to high-quality customer service * Strong Verbal/Written Skills * Familiarity with Microsoft Office Suite Interested? Select APPLY NOW and Recruiter will reach out within 24 hours. Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs. Counter Clerks Valid City, State or Zip Code: Calgary Job Type : Permanent Date: Tuesday, 23 November 2021 Manpower Staffing is currently recruiting permanent Counter Clerks for our client located in SE Calgary. Schedule: Full time, 8:30am-5pm; with weekend availability Pay rate: $19.00/hr. Length of Assignment: Ongoing The role entails: *Help customers as they walk on site or call in to ask questions *Driving daily to do deposit *Dress for the weather; small component of work will be outside (30-60 min a day max.) The ideal candidate: *Steel toed shoes required *Drug and Alcohol test required In addition to gaining valuable experience with industry leading companies, Manpower rewards associates with: *Weekly pay via direct deposit *Medical, Dental, and Life Insurance benefits *Vacation and General Holiday Pay *Complimentary access to Manpower's online university with over 5000 courses *Referral bonus program Apply today by visiting our website and/or creating and managing your profile at www.manpower.ca. Manpower would like to thank all applicants for their interest; however, due to the number of individuals applying to positions at Manpower, only successful applicants will be contacted. All other resumes will be retained for future opportunities. Manpower is dedicated to building a diverse workforce that reflects the diversity of Canada. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity access our services and programs. We encourage all to participate in our staffing and workforce development opportunities, including people of any ethnic or national background, religion, sex, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities To learn more about the changing world of work, please visit our website at www.manpowerab.com, like Manpower Alberta on Facebook, follow us on Instagram @manpower_alberta, and follow us on Twitter @ManpowerAB Customer Service Valid City, State or Zip Code: Lima Job Type : Contract Date: Tuesday, 23 November 2021 Customer Service Rep - $20.00 per hour - Lima OH What is in it for You? 1st shift Monday - Friday work Weekly paycheck Quick start What is the Job? Servicing customers Processing paperwork for shipments Scheduling Creating purchase orders Interaction with suppliers What Do You bring to the Job? High school diploma and 2 years of Customer Service experience Excellent oral and written communication skills PC skills, specifically SAP and MS Office Ability to pass a pre-employment drug screen and background check Interested? Select APPLY NOW to hear from a recruiter within 24 hours. Manpower recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower, we are committed to providing accommodations, and will work with you to meet your needs Customer Service Representative Valid City, State or Zip Code: Edmonton Job Type : Contract Date: Tuesday, 23 November 2021 Manpower staffing is currently recruiting a contract Customer Service Representative for our client in NE Sherwood Park Schedule: Full Time Hours Length of Assignment: Ongoing Job Description: As a Customer Service Representative, you will be responsible for handling all incoming calls, faxes, and email quote requests/orders, in addition to greeting and assisting customers. You will also assist with ensuring that all customer inquiries are answered in a timely fashion and that all efforts are made to secure additional business. The job entails: *Be in a state of readiness for incoming calls for the entire shift, excluding assigned breaks and/or lunches *Provide accurate pricing to dealers, movers and private customers as required *Handle customer track, trace inquiries, and provide them with accurate and timely information *Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.) *Place outbound calls to customers to proactively inform them of service/rail delays *Identify potential sales leads and work with Sales to qualify the leads and maximize order retention *Assist with office vacation coverage as needed - Other Duties as Assigned The ideal candidate: *Previous exposure to and experience in the transportation industry would be preferred, but not essential *Very strong interpersonal and communication skills (oral and written) *Working knowledge of MS Office (Word & Excel) a must *Minimum keyboard typing speed of 45 to 60 wpm a must *Ability to work independently or as part of a group, within a call center environment *Bilingual - French/English desirable *Strong customer service focus and flexibility in dealing with diverse customer scenarios *Strong attention to detail and ability to process large amounts of information accurately Type of equipment used: PC, fax, printer, telephone, credit-card machine In addition to gaining valuable experience with industry leading companies, Manpower rewards associates with: *Weekly pay via direct deposit *Medical, Dental, and Life Insurance benefits *Vacation and General Holiday Pay *Complimentary access to Manpower's online university with over 5000 courses *Referral bonus program Apply today by visiting our website and/or creating and managing your profile at www.manpower.ca. Manpower would like to thank all applicants for their interest; however, due to the number of individuals applying to positions at Manpower, only successful applicants will be contacted. All other resumes will be retained for future opportunities. Manpower is dedicated to building a diverse workforce that reflects the diversity of Canada. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity access our services and programs. We encourage all to participate in our staffing and workforce development opportunities, including people of any ethnic or national background, religion, sex, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities. To learn more about the changing world of work, please visit our website at www.manpowerab.com, like Manpower Alberta on Facebook, follow us on Instagram @manpower_alberta, and follow us on Twitter @ManpowerAB Manager, Contact Centre Valid City, State or Zip Code: Mississauga Job Type : Permanent Date: Tuesday, 23 November 2021 Are you a Manager with a great attitude who wants to lead a team? We have a fantastic opportunity for you. If you're eager, and would like to learn a new skill with a successful company in Mississauga, this is for you. Successful applicants will receive the following package. Manager- $78,000 a year What's in it for you? *Mon- Fri start *Safe, clean work environment *benefits after three months *paid vacation What is the job? Develop customer resolution strategies and establish achievable customer satisfaction goals * Assess overall satisfaction of the customer through stakeholders' meetings, and close monitoring of usage and key metrics. * Identify all customer touchpoints including inbound and outbound reaches and communications and ensure the process is effective and cost efficient. * Keeping the Customer in the room at all times; identify and mitigate risk early to ensure ongoing customer satisfaction and optimize overall customer journey. What do you bring to the job? *2-3 years' of client-facing work experience 1-2 years' experience with Quality Assurance or Customer Retention programs *superior customer service & communication skills *strong analytical skills *excellent organizational and time management skills *able to multi-task in a fast-paced environment Select Apply Now and qualified applicants will hear from a recruiter within 24 hours. We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral. Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs. Auditor - $14.00 an hour Valid City, State or Zip Code: Brownsville Job Type : Contract Date: Monday, 22 November 2021 Our client in Brownsville, TX is looking for Auditors that will be working onsite in a call center environment. . What's in it for you? * Paid training * Full time hours * $14.00 an hour * 8AM to 5PM Monday through Friday * Clean and safe working environment * Temp to Hire What will you be doing? Conducts reviews of applications submitted by schools and libraries for discounts for internet access, internal connections, basic maintenance of internal connections, and managed internal broadband services and equipment received for eligibility and determines funding commitments based on Procedures What do you bring to the job? * High School diploma or GED required with a minimum of two years of college preferred * Proficient in the use of Microsoft Office products, especially excel · Strong knowledge in IT networks, infrastructure and/or broadband communications · Strong analytic skills required with attention to detail · Works on assignments that are routine in nature; however, ability to adjust to complexities in work assignments as they arise Why should you choose Manpower? * Free training to upgrade your skills * 24 - 7 Manpower customer care support * Weekly pay deposited right to your account Interested? Select APPLY NOW to hear from a recruiter within 24 hours. Share this job with friends and family and earn dollars for every successful hire. Data Entry Freight Coordinator Valid City, State or Zip Code: Eagan Job Type : Contract Date: Monday, 22 November 2021 Temp-to-hire Pay Rate: $20.00-$22.00 per hour Hours: 11am-7:30pm, M-F Your Responsibilities Assist to Customer Service and Supervisor. Create, Search, Provide or File document to internal or external request. Learn and use system tools effectively. Accurately produce required supporting document to services provided. Assist to business colleagues on request. Update system or document in a timely manner. Participate in all training and meeting with objectives for quality and performance improvement. Act with sense of urgency rather than treating works or requests as routine. Self-coordinate and organize works with third parties to fulfill customer requirement. Report, Record complaints of service failures to Customer Service or Supervisor. Inform, communicate self or service problems effectively to Customer Service. Your Skills and Experiences Logistics experience not required but it is preferred Ability to work with demanding deadlines Ability to be profit conscious Ability to work independently as well as part of a team Ability to establish priorities and accomplish multiple tasks, must be organized Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems Excellent communication skills, both verbal and written Data Entry Specialist Valid City, State or Zip Code: Winnipeg Job Type : Contract Date: Monday, 22 November 2021 Manpower is looking for Data Entry Specialist with customer service for onsite work which is near St. James Area for $12.50 per hour. What's in it for you? * $12.50 per hour, plus 4% vacation pay * Paid weekly, every Friday * Potential for permanent job * Until January 10,2022 * Safe, clean work environment * Career Growth * Canadian Experience What is the job? * Maintains database by entering new and updated customer and account information. * Prepares source data for computer entry by compiling and sorting information. * Establishes entry priorities. * Sorting mail, shipping outgoing mail and packages * Entering data on a desktop while lifting packages that weights 50lbs * Tracking supplies and ordering supplies if needed * Answer incoming calls and respond to customer's emails * Follow up customer calls where necessary using phones * Complete call logs and reports * Other duties as assigned What do you bring to the job? * High school diploma or equivalent * Proficient in relevant computer applications * 1-3 years of experience in a call center environment or administration * Knowledge of customer service practices and principles * Excellent data entry and typing skills * Superior listening, verbal, and written communication skills * Ability to handle stressful situation appropriately * Ability to work from in between 7:30AM to 5:00PM * Ability to work 5 days in a week with possibility of working on a weekend * Ability to speak and comprehend English. * Ability to pass a documentation * Able to start immediately We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral. Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs. To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook Manpower Manitoba. Remote Customer Service representative Valid City, State or Zip Code: Eastern Tulsa Job Type : Contract Date: Monday, 22 November 2021 Manpower Group is looking for Customer Service Representative (Remote). What is in it for you? * Pay rate: $ 15.00/ hr * Hours/Wk:40.00 Days/Wk:5 * Temp-to-Perm * Preferably with at least 6 months experience What will you do? * Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. * Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner. * Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication. * Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. * Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Qualifications * High school diploma or G.E.D. * Experience working with organizational functions and personnel * Experience working with fax machines, computer software, and telephone technology * Experience working with and skilled in the use of help desk software Dispatcher/Customer Service Valid City, State or Zip Code: Dublin Job Type : Contract Date: Sunday, 21 November 2021 Customer Service/Dispatcher - Temp to Hire!!!! - $21.00/hour Calling all evening workers! Manpower recently partnered with a client in Dublin who is looking for Dispatchers!!! This is a large, well known company with excellent benefits! This is a temp to perm opportunity with a FANTASTIC company to work for! Stop your search and apply today! What's in it for you? * Clean and safe work environment * Fully PAID - on the job training * Full time Hours (8:00AM-5:00PM) * Competitive wages - $21/HR * Once perm, you will be offered 401k, pension, and health benefit that take immediate effect! * Employee focused culture * Supportive management team with career growth opportunities What do you bring? * Microsoft Knowledge * Customer focused attitude * Strong attention to detail and quality control experience * Strong verbal and written communication skills Why Manpower? * Voted #1 best places to work by Glassdoor 2020 * Weekly pay with direct deposit * Free upskill training programs available * Paid referral program Interested? Stop your job search and apply today! A recruiter will be in touch within 24 hours. Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs. Customer Service B2B Valid City, State or Zip Code: Orlando Job Type : Permanent Date: Saturday, 20 November 2021 Seeking B2B Customer Service Representatives for an Orlando company that specializes in high-end pet supplies. Work on-site (South Orlando) in a casual friendly environment. This is an opportunity for someone who is seeking a long-term opportunity with growth potential, who enjoys being on the phone all day talking to client companies and developing on-going relationships. If you have a strong and professional communication style then we want to talk to you! What's in it for you? Direct Hire "Perm" Mon-Fri 8am-5pm (no weekends) $17.00/hour plus bonus potential Health / Dental Benefits Opportunity for Advancement What you will do: Build your book of business by maintaining contact with client customers who sell pet supplies (i.e.pet stores) Earn bonuses based on continued and increased sales. Receive incoming calls, process orders, ensure customer satisfaction Solve customer issues or complaints; assist clients over the phone with how to operate the pet collar tag engraving machine Assist customers/buyers with product selection Prepare invoices and service reports Open and maintain customer accounts in company data base Recommend potential products or services to management by collecting customer information and analyzing customer needs What you bring to the job? High School/ GED with 2 or more years Customer Service experience Strong communication skills over the phone Proficient computer skills Ability to work onsite at the Orlando office Interested? Select APPLY NOW for immediate consideration. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations and will work with you to meet your needs. Customer Service Rep $15.23/hr Valid City, State or Zip Code: Boise Job Type : Contract Date: Friday, 19 November 2021 Detailed Job Description Take inbound calls from HP's Small & Medium Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements. - Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues. - Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims. - Book replacement orders with customers due to declines, cancels or other order problems. - Inform customers of production changes and/or shipment delays. - Document all customer interactions using appropriate case management tool. - Work within the team and HP.com Store organization to identify and help validate and implement process improvement opportunities. Job Requirements: - 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role - Issue resolution expertise (problem solving & decision making) - Excellent, professional verbal and written communication skills - Strong Excel skills, experience with CRM applications a plus - Order Management systems knowledge (SAP, Oracle…) - Knowledge of computer & printing products - High school graduate (college degree or some college a plus) Desired Attributes: - Customer service focused, can-do attitude, professional, detail oriented, self-motivated. - Enjoys talking to customers and the challenge of solving customer problems. - Ability to turn a negative situation into a positive situation. - Integrity: honest and realistic communication of HP deliverables and timeframes. - Professional, conversational. - Ability to embrace and lead change in a fast-paced environment. - Demonstrates a growth mindset on a personal, team, and organizational level. - Handling sensitive situations in a calm, constructive manner. - Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, when to raise for higher level review. - Accountable: takes ownership of customer concerns with empathy, credibility and confidence. Excellent follow-up skills and attention to detail. - Ability to multi-task, continue conversation while navigating multiple screens and applications. Skill with understanding complex information to identify root cause. - Represents HP's customer needs to other organizations, such as tech support. - Maintains a reliable and dependable attendance record. Skill Set Customer Service, phone skills, professional communication verbal and written Associate Software Support Technician Valid City, State or Zip Code: Halifax Job Type : Contract Date: Thursday, 18 November 2021 Manpower has partnered with a leading North American Medical Equipment Manufacturer that is expanding its workforce in Halifax. Join our growing team of Associate Software Support Technicians. Apply today and gain access to the following perks if selected to start: Associate Software Support Technician - $25 per hour What's in it for you? * $25 per hour, plus 4% vacation pay * Monday to Friday, shift times may vary * Full-time contract, 3-6 month contract with potential for permanency * Remote work to start, with a return to office * Safe work environment What is the job? * Handling a high volume of inbound contacts, both internally and externally * Oversee resolution of software support, device support, and general customer education * Respond to customer issues in a timely manner, including escalation of issues * Meet contact centre metrics and case documentation standards What do you bring to the job? * Two years experience working in a contact or support centre * One year experience in Techincal Support Operations * Proficient in Microsoft Office and Network Administration * Proficient in Microsoft and Apple OS Systems * Associate Degree in Computer Science (or higher) preferred Select Apply Now and qualified applicants will hear from a recruiter. We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral. Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs. Claims Processor - Data Entry Valid City, State or Zip Code: Raleigh Job Type : Contract Date: Thursday, 18 November 2021 Do you have Medical Claims Processing Experience?!?! If so, Manpower is looking for you to join our client around the Raleigh Durham area! Must be local to the Raleigh-Durham area. . Requirements: MUST HAVE PREVIOUS Claims Processing Experience Job Description: Handles all claim and non-claim documents and prepares and processes incoming mail for further handling and manages basic data entry processes. Enters data and claims and applications for adjudication. Forwards imaged work to appropriate areas, working re-scanreport and maintaining/balancing tracking logs Scans and identifies documents quickly and in priority to manage daily work-flow and provide timely responses Processes individual enrollment applications including the processing of credit card payments and all claim types into OCR or key from the paper work-flow. Prepares claims and makes informed decisions for priority claim processing in order to report daily information for data tracking Corrects claims that error out of the adjudication system Processes returned claims and data Accountabilities & Performance Measures: High Call Volume Data Entry Skills: 4,476 keystrokes per hour with a 93% accuracy rate. Minimum of one-year claims environment preferred Experience with MS windows, medical terminology and scanner preferred. Must have analytical skills, communication skills, Cannot take time off during 2-week training. Must be available, flexible, and reliable. Training is 2 wks Training hours: 8am to 5pm Shift after training: 9am to 6pm or 8-5pm Onsite position local to Raleigh Durham area. APPLY TODAY TO HEAR ABOUT THE NEXT STEPS! Customer Service Representative Valid City, State or Zip Code: Louisville Job Type : Temporary Date: Thursday, 18 November 2021 ARE YOU AN EXPERIENCED CALL CENTER REP WITH AT LEAST 6 MONTHS OF RECENT EXPERIENCE?! Only 2 spots open, do not wait - they will fill quickly!! Shift: B Crew -- Tues-Fri 6pm-5am Pay: $17.25/hour Job Description: Monitor delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions to ensure on-time delivery by tracking shipments for pick up, estimating times of arrival and delivery and recovering loads when necessary. Drug screen and background check required! INTERESTED? Call today 502.434.3602!!!! Remote Customer Service Representative Valid City, State or Zip Code: Greenville Job Type : Contract Date: Thursday, 18 November 2021 Manpower is looking for a Remote Medical Customer Service Representative throughout South Carolina! As a Customer Service Representative, you will support the insurance membership line of business. Bilingual positions are available as well!! This is a work-from-home position! For this position, you must be available between the hours of 8 am - 9 pm Monday - Friday, with a possible Saturday shift from 9am-1pm. The main office for this position is based in North Carolina, meaning the hours are based on Eastern Standard Time. Job Description: Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers. Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries. Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary. Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable BCBSNC practices and policies. Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues. Identify, understand and anticipate customers' unexpressed needs and concerns in a caring manner. Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs. Promote programs, making sound decisions to apply the most appropriate "stakeholder centric" course of action to respond to needs. Educate and encourage customers on use of alternative delivery channels including self service, web, etc. Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience. Interface with local, state and federal governmental entities and plan participants regarding BCBSNC products, services and policies. Hiring Requirements: Bachelor's degree. If no degree, high school graduate or GED and 3 years experience in a customer service solutions oriented environment. Experience operating in a Windows and Microsoft Office environment required. Hiring Preferences: Preferred customer service experience in the following industries: -Healthcare -Hotel/Hospitality -Banking -Telecommunications Knowledge of databases (i.e. Sharepoint, Business Objects, Access) is preferred. Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the phone. Superior verbal and written communication skills. Excellent discretion and judgment skills. Excellent probing and problem solving skills. Excellent time-management skills. Ability to work in a high-pressure environment and deal effectively with customers by providing caring responses and diffusing escalated situations. Commitment to superior quality customer service. Ability to adapt quickly to change. Presents a positive professional manner at all times with customers and team members If you are interested apply today! If you have further questions give us a call at 919-851-1828! Remote Customer Service Representative Valid City, State or Zip Code: Durham Job Type : Contract Date: Thursday, 18 November 2021 Manpower is looking for a Remote Medical Customer Service Representative throughout North Carolina! As a Customer Service Representative, you will support the insurance membership line of business. Bilingual positions are available as well!! This is a work-from-home position! For this position, you must be available between the hours of 8 am - 9 pm Monday - Friday, with a possible Saturday shift from 9am-1pm. The main office for this position is based in North Carolina, meaning the hours are based on Eastern Standard Time. Job Description: Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers. Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries. Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary. Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable BCBSNC practices and policies. Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues. Identify, understand and anticipate customers' unexpressed needs and concerns in a caring manner. Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs. Promote programs, making sound decisions to apply the most appropriate "stakeholder centric" course of action to respond to needs. Educate and encourage customers on use of alternative delivery channels including self service, web, etc. Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience. Interface with local, state and federal governmental entities and plan participants regarding BCBSNC products, services and policies. Hiring Requirements: Bachelor's degree. If no degree, high school graduate or GED and 3 years experience in a customer service solutions oriented environment. Experience operating in a Windows and Microsoft Office environment required. Hiring Preferences: Preferred customer service experience in the following industries: -Healthcare -Hotel/Hospitality -Banking -Telecommunications Knowledge of databases (i.e. Sharepoint, Business Objects, Access) is preferred. Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the phone. Superior verbal and written communication skills. Excellent discretion and judgment skills. Excellent probing and problem solving skills. Excellent time-management skills. Ability to work in a high-pressure environment and deal effectively with customers by providing caring responses and diffusing escalated situations. Commitment to superior quality customer service. Ability to adapt quickly to change. Presents a positive professional manner at all times with customers and team members If you are interested apply today! If you have further questions give us a call at 919-851-1828! Bilingual Customer Care Associates Valid City, State or Zip Code: Shippagan Job Type : Contract Date: Wednesday, 17 November 2021 Are you seeking immediate employment in a safe and clean work environment? Join our growing team of Bilingual Customer Care Associates at our client NB Power located in Tracadie, NB. What's in it for you? * $16.00 per hour, plus 4% vacation pay * Regular pay increases * Paid weekly, every Friday * Benefits * Monday to Friday * Potential for permanent * Safe, clean work environment What is the job? * Complete customer care and service in the Collections Department What do you bring to the job? * Good telephone manner * Ability to speak and comprehend French and English * Able to multi-task in busy environment * Comfortable with various computer programs * Ability to work in team setting * A criminal record will be required to be completed * Proof of vaccination will be required Select Apply Now and qualified applicants will hear from a recruiter within 48 hours. We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral. Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs. 1 2 3 4 5 Next Follow Us © 2021 ManpowerGroup About Contact FAQs Privacy Policy California Privacy Policy Terms & Conditions Accessibility California Notice at Collection