Products Solutions Services About Request a demo Welcome to the innso website: https://innso.com LEGAL NOTICES The website www.innso.com is maintained by innso When used on this website, the terms “innso” or “Company” refer to the innso company, S.A.S., with a capital of 5,000 euros, with its place of business at 50/52, boulevard Haussmann – 75009 Paris, France, registered with the Commercial Register of Paris under number 795 209 832. It is noted that innso refers to all companies affiliated with its Group as defined in Article L. 233-1 of the French Commercial Code (hereinafter “Sitel Group”). The terms “installations” and “sites” refer to entities and locations which belong to or are operated by branches of or companies affiliated with the Sitel Group. Any reference in these notices to “innso Associates” or “our associates” refers to the employees of the companies affiliated with the Sitel Group. Your use of this Website and of the services provided through it are subject to your acceptance and compliance with these General Terms and Conditions (the “General Terms and Conditions”) as well as our “Privacy Statement” below. You should therefore read the following carefully. Your continued use of this Website constitutes your acceptance of these General Terms and Conditions. In the event you do not wish to be legally bound by these General Terms and Conditions, you must immediately stop using this website. Warranty disclaimer You agree that you use this Website at your own risk. We do not guarantee continuous, uninterrupted, secure access to the innso Website. This Website is provided “as is”, with no warranties of any kind, express or implied, including, but not limited to, any implied warranty of merchantability, suitability, fitness for a particular use or purpose, non-infringement or title. This Website may be changed, withdrawn or interrupted without prior notice. You assume all risk which arises from your use of this Website. You acknowledge that under no circumstances will innso and/or its providers be liable for direct, consequential, incidental, special, punitive or other damages (in particular damages related to the loss of profits, business interruption or loss of business information) which arises from your use of this Website, even in cases where innso was informed of the possibility of such damages. Your sole remedy regarding any dissatisfaction you have with this Website, the services associated with the Website and/or the websites accessible by hypertext link is to stop using the Website and/or the services in question. It is possible that the applicable law does not allow the exclusion of certain implied warranties or the exclusion and limitation of incidental and consequential damages; in which case the limitation or exclusion above shall not apply to you. Intellectual Property Any reproduction, representation, use or modification, by any process or on any medium whatsoever, of all or part of this website, in particular the innso brand, logo and distinctive signs or any element subject to protection under intellectual property law constitute an offense of infringement of copyright. The offender exposes himself/herself to risk of civil and penal sanctions, in particular the penalties set out under Articles L. 335.2 and L. 343.1 of the French Intellectual Property Code. Links to Third-Party Websites This Website contains links to other websites which do not come under innso’s control. These third-party websites are governed by their own regulations, general terms and privacy policies which you should read before using those websites. Innso cannot be held liable for a third-party website because it provides a hypertext link which points to that site. Innso provides links solely for your convenience, and the inclusion of a link does not imply promotion on innso’s part of the website concerned. Entire Agreement These General Terms and Conditions together with our Privacy Statement constitute the entire agreement concluded between innso and you with respect to this Website. Innso may, at any time and at its sole discretion, change these General Terms and Conditions by updating the current version. As a result, you should check this page on a regular basis in order to review the latest General Terms and Conditions, and become aware of any changes to which you are legally bound. Some provisions in these General Terms and Conditions may be replaced or extended by additional terms contained on specific pages of this Website, in particular our Privacy Statement. Applicable Laws and Jurisdiction These General Terms and Conditions are concluded, governed and interpreted in accordance with French laws, without reference to its conflicts of law principles. Each party to these General Terms and Conditions is subject to the sole jurisdiction of the courts of Paris, and waives any and all objections in jurisdictional matters concerning these courts. PRIVACY STATEMENT Privacy Statement of www.innso.com and sitel.com Effective date: 27/02/2019 Innso considers that the responsible use of personal data constitutes an essential element in realizing the full potential of the Internet as a true instrument for personal and professional activities. Since the Internet influences our day-to-day lives in a number of ways, innso is committed to safeguarding your privacy. This Privacy Statement explains innso’s policies with regard to data collection and the protection of privacy. It applies to the information we obtain from you whenever you visit our Website. Whenever you access our Website, you consent to this Privacy Statement. In the event you do not consent to this Privacy Statement or any modifications which we may make to it in the future, please stop using our Website and services immediately. This Privacy Statement may be changed at any time. Your continued use of this Website after modifications are made constitutes an acceptance of these modifications. As a result, please check the Privacy Statement on a regular basis to learn of any updates. Your Personal Data As a general rule, you may visit the www.innso.com Website without revealing to us who you are or divulging any personal data. Should you select the “Contact Us” option and provide us with your personal data, for example your name and business or personal email address, and ask to receive promotional material, emails or other communications from innso or from its business partners, you will then receive the emails or other communications from innso or its business partners. You have the option at any time to “unsubscribe” or to withdraw your consent to receive emails or other communications, by emailing us your request at privacy@innso.com. Innso will then delete your personal data from its archives. It is possible we may ask for your personal data, in particular your last name, first name and email address. One example where we might need your personal data is when you complete our contact form on the “Contact Us” page. Whenever innso asks for your name and email address in connection with your contact request, we use that personal data only for the purpose of providing you with the information you requested. In addition, innso collects certain information automatically. When innso receives information on you or on your connection session, we may use it for research purposes or to improve our site and the services we provide. The information we obtain automatically is statistical data but may also include personal data. We may update that data or associate it with your personal data which we collect in some other way or receive from third parties. This data helps us improve our Website and offer the highest quality, most personalized services. In particular, this data allows us to: estimate the number and usage habits of our visitors; store information related to your preferences so as to allow us to personalize our Website according to your personal interests; make your searches faster; and recognize you whenever you come back to our Website. Under no circumstances do we share, rent or sell your personal data to third parties for any purposes whatsoever without your consent and/or contrary to what is set out below in the sections “When We Provide You with Services”, “When We Transfer Our Assets” and “As Required by Law”. When We Provide You with Services Your personal data and anonymous data in our possession may be transferred to our third-party representatives or subcontractors (for example, our service providers for electronic data storage) so that they may provide us with services. These third parties will be subject to an obligation of confidentiality which conforms to the requirements of these provisions, and will use your personal data only as set forth in this Privacy Policy. When We Transfer Our Assets We may sell or acquire assets over the course of developing our business. Should another entity buy us or buy all (or practically all) of our assets, your personal data and anonymous data in our possession will be transferred to the acquiring entity and used by it. In addition, should we initiate or be subject to reorganization or bankruptcy proceedings, all these personal data and anonymous data may be considered to be part of our assets and as such may be sold or transferred to third parties. As Required By Law We reserve the right to disclose your personal data or anonymous data if required by law, in the context of claims of copyright infringement and other intellectual property, or if we feel that such a procedure is necessary to: (a) respond to a request from the government; (b) comply with the requirements of the law or of a legal proceeding; (c) protect or defend our legal rights or property, our Website (in particular the application of our General Terms and Conditions) or those of other clients; or (d) in an emergency, when it is a matter of protecting the health and ensuring the safety of our clients on our Website or the general public. Storage and Retention of Information We will retain your personal information for the period necessary for the purposes set out in this Privacy Statement, unless a longer retention period is required or permitted by law. Transfer of Personal Data Outside the Territory Concerned The personal data we obtain from you may be transferred to and stored in a place outside the territory where it was collected (the “Territory Concerned”). They may also be processed by personnel who work outside of the Territory Concerned, on behalf of our affiliates or one of our suppliers. Whenever we transfer your personal data outside the Territory Concerned, we will ensure that it is protected in a manner consistent with the one we apply in the Territory Concerned, with respect to the protection of personal data. Under other circumstances, the law may allow us to transfer your personal data outside the Territory Concerned. In any event, we will ensure that any transfer of your personal data complies with the Data Protection Act. Questions Concerning Your Information If you have any questions or comments concerning our privacy practices, the processing and storage of your data, or if you no longer wish to receive information from innso or wish to change, update or delete the data you provided to innso via its website, please contact us either by clicking on the “Contact Us” link at the top of each page of the www.sitel.com or sitel.com websites or by sending an email to the webmaster at privacy@innso.com. Cookie Policies In general, the www.innso.com Website records IP addresses (the Internet address of a computer) in order to track the sessions of its users while preserving their anonymity. We analyze these data for the purpose of identifying certain trends and statistics, in particular that which concerns what parts of our Website users visit and how much time they spend on each part. Some web pages in the innso Website use “cookies”, which are small files that may be placed on your hard drive for documentation purposes. Cookies help us to remember who you are. Similarly, cookies have to ability to make your next visits to the web page easier and more convenient. You can configure your browser so that it will notify you whenever you receive a cookie; this will give you the chance to decide whether or not to accept it. Nevertheless, if you refuse the use of cookies, some web pages will not be able to display correctly and/or you will not be able to view certain information. USE OF INFORMATION TECHNOLOGIES Website Optimization Services The innso Website shares data with Google Analytics in order to understand and optimize our Website performance and to make it more user-friendly. These tools work in the background on our Websites, and analyze data related to use of the Website, then send us reports via an encrypted connection. These tools are required to store data in a secure and confidential manner, and are not allowed to share collected data with anyone outside of the Sitel Group, of which innso is part. In addition, Google Analytics may combine or group together visits to our Website made from different browsers and devices. Measures to Ensure Data Security We have implemented measures intended to protect your personal data from any accidental loss and any unauthorized access, use, modification and disclosure. Any information you provide is stored on our servers or the servers of our suppliers, all of which are secure and protected by firewalls. All personal data is encrypted using SSL technology. Your personal data may be transferred, stored and processed in a country different from the one in which it was collected. This may be a country outside the European Union. If necessary, we transfer information in compliance with applicable data protection laws. We have implemented security measures in order to protect your data, regardless of the country in which it is stored or to what country it is transferred. Unfortunately, the communication of information via the Internet is not without risk. Although we do our best to protect your personal information, we cannot under any circumstances guarantee the security of your personal information transmitted through our site. Any transmission of personal data is done at your own risk. We cannot be held responsible should a third party circumvent the privacy settings or security measures adopted on our Website. Data Accuracy Although innso makes every attempt to ensure the integrity and accuracy of the data we provide on this Website, we make no guarantees as to the reliability or accuracy of the information contained on the Website. Typographical errors, inaccuracies or other errors may appear on the Website, and third parties may make unauthorized additions, deletions or modifications to the Website. Should you become aware of any inaccuracies, please notify innso so that we may correct them. The information which appears on this Website may be changed or updated without notice. System Integrity You agree not to use any software, mechanism or device for the purpose of interfering with or attempting to interfere with proper operation of the innso Website. Changes to Our Privacy Statement We are committed to publishing any changes we make to our Privacy Statement on this page, along with a notice on our Website’s home page indicating that the Privacy Statement was updated. In cases when we make significant changes to the way we process the personal data of our users, we send you an email to the primary email address you gave us, or indicate the changes via a notification on our Website’s home page. In additions, we will also obtain your prior consent should the applicable legal regulations so require. The date of the last change made to the Privacy Statement is indicated at the top of the page. You are responsible for ensuring that we have your active, current email address and for reviewing our Website and this Privacy Statement on a regular basis in order to keep informed of any changes. Contact Us Should you have any questions or comments regarding our privacy policies, no longer wish to receive information from innso or wish to change, delete or update the information you provided to innso via our Website, please contact us either by clicking on the “Contact Us” link at the top of each www.sitel.com website page or by sending an e-mail to privacy@innso.com. Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX. RECENT POSTS How to deal with stock shortages and supply issues in four strategic steps Chat and Conversational Messaging for optimized customer relations Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group® Simplify, automate, and connect back office and operations Accelerate back office processes for optimization and performance SITE MAP Products Solutions Services About Events Blog Contact Us A PRODUCT OF Terms of use - Innso © Copyright 2021 Twitter LinkedIn Vimeo This website uses cookies and third party services. Ok