Search Log In > COVID-19 Hardship Assistance F A Qs General I don't want to wait in a phone queue to talk to someone. How can I reach out to discuss my COVID-19 hardship? If you have been directly impacted by the coronavirus pandemic and need payment assistance, visit our COVID-19 website to complete an online hardship assistance form. I completed my request for COVID-19 hardship assistance using the online form. What should I expect now? What is a loan modification? How do I cancel my automatic payments? If I can't make my payments due to job loss, how can I contact you for financial assistance? Will you accept a partial payment? I have been impacted by COVID-19, what are my options for my mortgage and / or lending accounts? What sort of assistance did M&T provide to customers during the coronavirus pandemic? Mortgage How long will you be providing assistance for my mortgage if I’ve been impacted by the COVID-19 pandemic? What is a mortgage forbearance? Do I have an opportunity to extend my forbearance after the initial assistance period? What happens at the end of my mortgage forbearance period? What resources are available for me to find additional information on my mortgage? Loans/Lines of Credit/Credit Cards What is a Loan Extension? Do I have the opportunity to extend my loan for another 90 days after the initial 90-day extension? Checking & Savings Accounts I have been impacted by COVID-19, what are my options for my deposit account (Checking, Savings or CD)? Student Loans I have a student loan through M&T, where can I get information on student loan hardship options? How do I know if I have a federally backed student loan? What sort of student loan assistance is available during the Coronavirus outbreak for federally backed student loans? Why Bank with M&T? We understand what’s important. That’s why we’ve built a banking experience with you in mind. Help us make your banking experience better. Send feedback CONTACT US 1-800-724-2440 Locations & ATMs Make an Appointment More ways to reach us ABOUT About M&T Careers Investor Relations Security Search Facebook Twitter LinkedIn Equal Housing Lender. © 2021 M&T Bank. Member FDIC. All rights reserved. Privacy Sitemap Digital Service Agreement ESign Consent Terms of Use Disclosures: