Toggle Nav Home Customers Why Buy GCI Georgia Correctional Industries’ vision is “Impacting the lives of all Georgians”. When you purchase from GCI, you have the opportunity to join us in creating futures for the men and women in our industry programs. GCI’s products and services provide the foundation for its purpose through its three divisions: Manufacturing, Food Service and Agribusiness. Your purchases allow us to continue to provide meaningful work experience and promotes career opportunities within our community. Doing Business with GCI GCI’s products and services are available to the following government entities: State Agencies & Authorities Corrections & Law Enforcement Colleges and Universities City and County Governments Local Boards of Education GCI is also a government entity and purchases from us are considered exempt from the State Purchasing Act. This allows governments to conduct business with GCI without dollar limits and competitive bidding. These purchases are considered Intergovernmental Agreements and can be processed with a purchase order or, if needed, a contract (Intergovernmental Agreements). Click here to get started. Not a government entity? No problem. GCI’s products and services are available to non-government entities who meet at least one of the following criterion: Contractors performing services for publicly funded projects Private colleges and universities Private prisons housing State of Georgia offenders Private sector employers and employees are eligible to purchase products from GCI through the Prison Industries Enhancement Certification Program (PIECP). Click here for more information. For more information, contact Customer Service: 404-244-5112 or 800-282-7130 or customerservice@gci-ga.com Customer Service & Sales Support General Information / Ordering customerservice@gci-ga.com 404-244-5112 (Toll Free) 800-282-7130 Signs/Decals/Graphics signs@gci-ga.com 404-244-5112 Sales & Bid Response Northeast (NE) Armin Bajraktarevic abajraktarevic@gci-ga.com 404-430-0418 Southeast (SE) Contact Customer Service customerservice@gci-ga.com 404-244-5112 Northwest (NW) Kevin Johnson kjohnson@gci-ga.com 404-387-1586 Southwest (SW) Anthony McKee amckee@gci-ga.com 404-244-5112 Printing Jerry Dunson jpdunson@gci-ga.com 678-640-2701 Place An Order Email: customerservice@gci-ga.com Call: 404-244-5112 or 800-282-7130 Make A Payment Please contact GCI Accounting concerning any information on payments P-card and/or credit card payments gladly accepted Email: gci.receivables@gdc.ga.gov Call: 478-992-5006 Georgia Correctional Industries 2984 Clifton Springs Road Decatur, GA 30034 Additional Inquires Call: 404-244-5100 or 800-282-7130 Warranty & Returns Warranty GCI will repair or replace any GCI product that is determined to be defective in materials or workmanship. GCI will determine whether a product is defective or may be reasonably evaluated as defective. GCI makes no other expressed or implied warranty regarding any product or service. Please email customerservice@gci-ga.com or call (404) 244-5112. Warranty Components (Partner Provided) GCI will facilitate warranty claims to a manufacturer for partner provided components. Many items have different warranty periods and may have disclaimers that prevent replacement or repair. Please call GCI for more information as it applies to the item in question. GCI makes no other expressed or implied warranty regarding any product or service. Please email customerservice@gci-ga.com or call (404) 244-5112. Warranty Returns GCI will repair or replace any GCI product that is determined to be defective in materials or workmanship. GCI will accept a return only if a Return Authorization (RA) is granted prior to shipping and is securely attached to the outside of the package. Please email customerservice@gci-ga.com or call (404) 244-5112. Returns of Unwanted Items GCI does not accept the return of items that are made-to-order/custom. GCI may accept returns for standard stock items that are unused, unopened and in their original packaging. A Return Authorization (RA) is required for any returned items. If granted, the customer is responsible for all freight charges and a 20% restocking fee. GCI will accept a return only if a RA is granted prior to shipping and is securely attached to the outside of the package. Please email customerservice@gci-ga.com or call (404) 244-5112. Freight & Installation Damage GCI may replace or repair items damaged during shipping or installation. Damage must be documented and reported to GCI within three (3) business days from delivery. Whenever possible, pictures of damaged items need to be submitted to evaluate solutions for replacement, repair or discount. Please email customerservice@gci-ga.com or call (404) 244-5112. Lost Keys Replacement keys are $15.00 each and can be mailed to the customer upon request. Service calls to replace or repair locks will include costs for labor and materials. Please email customerservice@gci-ga.com or call (404) 244-5112. Repairs Please contact GCI for a repair consultation and quote. Email customerservice@gci-ga.com or call (404) 244-5112. FAQ Can I see a sample? Yes, we have images, photos and drawings of virtually everything we sell. Also, we may provide references to customers who have made similar purchases. In some cases, we may be able to provide physical samples. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information. Where is my order? Order ship dates vary by product. Please refer to your order confirmation for estimated ship dates. Receipt of an invoice indicates product has shipped. Should you need further assistance please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com. Do you offer other items than what is on your website? Yes, many of our products have additional options, sizes, colors etc. that cannot be fully displayed on our website. We advertise our most popular items. We offer custom solutions and greater selections to meet your unique needs. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information. Where is my invoice? GCI mails and e-mails invoices when products ship to our customers. If you receive a shipment and need a copy of your invoice, please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com. Do you have a price sheet? We provide pricing based upon order volume, freight/shipping costs, and any installation requirements. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information. Do you charge shipping/freight? Please contact us for our latest shipping terms. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information. Do I need to submit a purchase order? Purchase orders are preferred. Limits and restrictions may apply to purchases made with purchasing or credit cards. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information. Is inside delivery included with my purchase? In general, inside delivery is not included with your purchase. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com to discuss inside delivery and setup options. What is your return policy? GCI will repair or replace, at its exclusive option, any GCI product that is determined to be defective in materials or workmanship. GCI will be the sole judge in determining whether a product is defective. GCI makes no other express or implied warranty regarding any product it manufactures. How can we help? Contact Us Make a Payment Georgia Department of Corrections Employment Opportunities Official Business Website of Georgia Correctional Industries. Copyright © 2021 All rights reserved.