Log In Contact Free Trial English Case Study Mass General Brigham Uses Intelligent Automation to Give 271,000 Hours Back to Staff $10 million in cost saving Two digital workers do the work of 130 people Value added Focus on strategic work rather than administrative tasks With over 80,000 employees, 13 hospitals and an educational institution, it’s no wonder Mass General Brigham is the largest healthcare provider in Eastern Massachusetts. With that size comes an equally large number of duties. To help staff return focus to clinical work, especially after the COVID-19 crisis, the team turned to Blue Prism to bring automation into their operations. Now administrative work is carried out by digital workers, leaving staff to do what they do best – care for patients. Challenge As with all medical establishments, even before COVID-19 hit, employees were at risk of burnout. Administrative tasks took far too long to accomplish, and, in some cases, were left piling up, which added financial stress to the emotional toll. Mass General Brigham wanted to work wiser with employees, using their invaluable knowledge of healthcare to better serve patients rather than wasting time with paperwork. Ultimately, they wanted to put physicians back with patients, whether virtually or in actual examination rooms. But the back-office paperwork still needed to be completed to maintain patient satisfaction and steady revenue. So management looked to intelligent automation for solutions. They gathered a thorough understanding of all processes within the organization and realized how many departments would benefit from digital workers. Solution Mass General Brigham has quickly become a leader in adopting new technology. Starting with enterprise-wide processes, such as payroll and supply chain, Blue Prism digital workers are now active across ten different functional areas. Almost every single employee (and patient) feels the positive impact of the digital workforce. By involving every team and organizing a clear structure from day one, Mass General Brigham has grown their automation program quickly and, since employees see their digital counterparts as coworkers rather than a threat, cultural adoption has been seamless. After all, the tasks a digital worker completes free up employees to focus on patients, improving employee satisfaction and generating revenue that wasn’t there before. With over 35 processes now in place, Mass General Brigham has seen savings increase from a few $100,000s to over $10 million. And the future? The team of trained developers is looking to introduce new ways to run verification by uploading a photo of the patient’s Medicaid or Medicare card. Blue Prism would enhance patients’ journeys by connecting front office functions through to appointments and billing. Download Format: PDF | Size: 133.957 KB Related Resources Digital Workers Keep Orders on Track at King’s College Hospital What happens when you Just Add Imagination in healthcare? Ohio’s Hospice Delivers Improved Patient and Employee Experience with New Digital Workforce View All Case Studies The Latest From Blue Prism All Resources Video Join the Automation Revolution with RPA and Intelligent Automation Watch Now Case Study Sysco Maintains Team Excellence While Rapidly Scaling a Digital Workforce Learn More Blog What Happens When You Just Add Imagination and Intelligent Automation in Healthcare? Read More Free the People Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters. Get Started Free Trial New to RPA? Intelligent RPA Automation FAQs Competitor Analysis Explore All Products Deployment Options Popular Links Free Trial Newsletter Sign Up Product Documentation Blue Prism Community Partner Portal About Us Leadership Team Careers and Culture Investors News Media Center Legal Privacy Policy Cookies Policy Terms of Service Anti-Slavery Policy © Blue Prism English ©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved. Cookies Preferences We use cookies to provide you with the best experience and to help us grow our business. 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