LOG IN SIGN IN HOME COMPANY PRODUCTS BRAND NAMES DOWNLOAD PROMOTIONS NEWS CONTACTS HOME »RIGHT OF WITHDRAWAL PURCHASING GUIDE RIGHT OF WITHDRAWAL The right of withdrawal is governed by Legislative Decree no. 206 of 06/09/2005 . The right of withdrawal is regulated by law if the Customer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form) has right to withdraw from the purchase contract for any reason. To exercise this right, the Customer must send Cerqua Elettronica Srl a communication within 14 calendar daysfrom the date of receipt of the goods. The notice of withdrawal must be sent by registered letter with return receipt addressed to: Cerqua Elettronica Srl - Viale Volsci, 29 - 03100 Frosinone. The communication can also be sent in advance by e-mail to the address indicated on the contact page, under the heading "complaints", provided it is confirmed by registered letter with return receipt within 48 hours. Attention: Customers who purchase with a VAT number cannot exercise the right of withdrawal. Method of Withdrawal The right of withdrawal is in any case subject to the following conditions: - the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, software, attachments, etc.); - the law does not apply to audiovisual products or sealed computer software (including those attached to hardware material), once opened; - the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); - to limit damage to the original packaging, we recommend, when possible, to put it in a second box; the affixing of labels or adhesive tapes directly on the original product packaging should be avoided; - by law, the shipping costs for returning the goods are charged to the customer; - the shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the Customer; - in case of damage to the goods during transport, Cerqua Elettronica Srl will notify the Customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier and obtain a refund of the value of the asset (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal; - Cerqua Elettronica Srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; - upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, Cerqua Elettronica Srl will deduct from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the costs of restoration. Procedure Returned The procedure established by Cerqua Electronics Srl, once the customer has decided to exercise the right of withdrawal are: - recommended sending a / r to the following address: Cerqua Electronics Srl - Via Volsci, 29 - 03100 Frosinone. - Awaiting confirmation of receipt by registered mail from Cerqua Elettronica Srl. - Sending the package according to the methods illustrated. Without prejudice to any repair costs for damage to the original packaging, Cerqua Elettronica Srl will refund the customer the full amount already paid, within 30 days of receipt of the notice of withdrawal by bank transfer. Therefore it will be the Customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (ABI Code - CAB - Current Account of the invoice holder). When the right of withdrawal expires The right of withdrawal is totally lost, due to lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Cerqua Elettronica Srl ascertains: - even partial use of the goods and any materials of consumption; - the lack of the external packaging and / or the original internal packaging; - damage to the product for reasons other than its transport; - the absence of integral elements of the product (accessories, parts, etc.); - in the cases indicated above, Cerqua Elettronica Srl will return the purchased good to the sender, charging the shipping costs to the sender; - Customers who purchase with a VAT number cannot exercise the right of withdrawal. Guarantees and Assistance All products sold by Cerqua Elettronica Srl are covered by the manufacturer's standard warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02. To use the warranty, the Customer must keep the invoice that he will receive via e-mail in PDF format. The Customer with the acceptance of the purchase contract to take note of the assistance procedures in force at the time of the use of the Warranty Assistance, which he accepts. The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging. 24 Months Warranty The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In case of lack of conformity, Cerqua Elettronica Srl will restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. The Customer must send the goods to the registered office of Cerqua Elettronica Srl - Viale Volsci, 29 - 03100 Frosinone. In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its Customer, Cerqua Elettronica Srl may proceed at its discretion to return the entire amount paid or replace it with a product with equal or superior characteristics. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs if incurred by Cerqua Elettronica Srl. Cerqua Elettronica Srl may proceed at its discretion to return the entire amount paid or to replace it with a product with equal or superior characteristics. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs if incurred by Cerqua Elettronica Srl. Cerqua Elettronica Srl may proceed at its discretion to return the entire amount paid or to replace it with a product with equal or superior characteristics. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs if incurred by Cerqua Elettronica Srl. DOA (Dead on Arrival) The replacements in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided for by the manufacturer and if produced with Italian guarantee. The timing of replacement or repair of the product depends exclusively on the policies of the manufacturer. Attention for product not working on delivery should not be misunderstood when the product arrives damaged due to transport to the Customer's home. In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its Customer, Cerqua Elettronica Srl may proceed at its discretion to return the entire amount paid or replace it with a product with equal or superior characteristics. Replacement times The timing of replacement or repair of the product depends exclusively on the policies of the manufacturer. Delays No damage can be requested from Cerqua Elettronica Srl for any delays in carrying out repairs or replacements PLACED BY THE ASSISTANCE CENTERS CHOSEN BY THE CUSTOMER. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment, intact consumables, manuals, cables , etc.), to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided. Return In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.), to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided. In this regard, the Legislative Decree 206/05 provides that the return must be made within a period of not less than 14 calendar days from receipt of the goods. Applicable law The sales contract between the customer and Cerqua Elettronica Srl is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his / her town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Frosinone . Assistance provided directly by Cerquaelettronica.com For any problem concerning items already delivered (non-compliant or damaged product, missing material, etc.), please contact us. Cerqua Elettronica Srl will use this information to customize and improve the service it offers you. Complaints Cerqua Elettronica Srl is very attentive to the needs of its customers. Report any anomalies and inefficiencies: missing ordered goods, unprofessional staff, unreliable couriers, etc. We will be ready to answer and solve your problems. You have the opportunity to submit a written complaint directly to this address: Cerqua Elettronica Srl - Viale Volsci, 29 - 03100 Frosinone. Jurisdiction and competent court The sales contract between the customer and Cerqua Elettronica Srl is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his / her town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Frosinone. Sales prices All the sales prices of the products displayed and indicated on the Cerquaelettronica.com site include VAT and all other taxes. Purchase Conditions Cerqua Elettronica Srl accepts orders for the Italian territory. All the sales prices of the products displayed and indicated on the Cerquaelettronica.com site for which they constitute an offer to the public pursuant to art. 1336 cc, are inclusive of VAT and all other taxes. The shipping costs will be charged to the Customer, clearly displayed before completing the order. All prices shown in the windows, in the product sheets and during the purchase phase are indicated in Euros. In case of discrepancy in prices, subsequent to the Customer's order, these will be immediately communicated to the Customer by telephone or by e-mail who, without any penalty, can withdraw from the purchase commitment. The Customer can purchase the products present in the electronic catalog of Cerquaelettronica.com at the time the order is sent. The images and technical data accompanying a product sheet may not be complete and exhaustive of its own characteristics but different for example in terms of: (weight, color, etc.). Correct receipt of the order is confirmed by Cerquaelettronica.com by email reply, sent to the email address communicated by the Customer. This confirmation message will re-propose all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections. - The contract stipulated between the Customer and Cerqua Elettronica Srl is to be considered concluded only after the sending of the e-mail of acceptance of the contract by Cerquaelettronica.com. - By placing the order on the Cerquaelettronica.com website, the Customer declares to have read the conditions of sale, the proposed payment methods and the entire purchase procedure. With express reference to articles 3 and 4 of Legislative Decree 185/89, the Customer will receive, via e-mail, all the information necessary for the identification of the seller that the Customer must keep together with the e-mail of acceptance of the contract. Billing For each order placed on the Cerquaelettronica.com site, Cerqua Elettronica Srl will issue an invoice for the material shipped. The invoice is issued at the same time as the order is processed and normally accompanies the goods in the envelope placed on the packaging. For the issuance of the invoice, the information provided by the Customer during the purchase procedure is valid. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein. The amounts will be shown on the invoice only in Euros. Tweet COME BACK OFFICE IN ROME VIA TUSCOLANA, 1219, 00173 ROME TEL / FAX: 06.7232280 HEADQUARTERS OF FROSINONE VIALE VOLSCI 29 TEL: 0775.874681 - 9 FAX: 0775.1850584 ABOUT THE COMPANY HOME COMPANY NEWS WHERE WE ARE CONTACTS PRIVACY TERMS AND CONDITIONS COOKIE POLICY SHOPPING GUIDE PURCHASE PROCEDUREPAYMENTSRIGHT OF WITHDRAWALSHIPPING AND COSTS NEWSLETTER Having read the privacy policy, I expressly consent to the processing of my personal data for marketing purposes (newsletters, news, promotions, etc.).See our Privacy Policy TOP Cerquaelettronica.com | Cerqua Elettronica Srl | PI & CF 02420400604 CREDITS This site uses cookies to manage, improve and personalize your browsing experience. By closing this notification you consent to our use of cookies. Read more