Satisfaction Assured - 14-Day Money Back Guarantee Log in Hello 0 Home /FAQ Frequently Asked Questions Details Category: Uncategorised Published: 22 September 2021 Print Email Need Help? Whether you've forgotten your password, need help with your order queries or have a specific question about delivery or returns, we're here to ensure you get the most out of your experience here at the Dublin Mint Office. To return to the homepage please click here. ACCOUNTING How do I pay Payment will be due on receipt of invoice. For some items, and deliveries that are part of a collection we offer the option for you to pay for your goods after you have received them. If you choose this option, you will be sent an invoice with your order and full details of how to pay are included on that invoice. Payment options available: Online: Please visit our online payment portal at dublinmintoffice/my-account PayPal: Please go to https://paypal.me/dublinmintoffice enter the amount you wish to pay and your customer number in the notes field Bank Transfer: This can be done through your banking app either online or by telephone. IBAN IE60 AIBK 9313 6514 5090 09 SWIFT code AIBKIE2D. Please ensure you enter or quote your ten digit Customer Number (beginning ‘70’) as the payment reference. Your Customer Number can be found at the top right of your invoice. Credit or Debit Card – We accept all card except Diners Club International and JCB. Please complete the remittance slip on your invoice and return in to us using the pre-paid envelope enclosed. Alternatively call us on 1800 937 321 Monday-Fridays between 9:00am-17:30pm. Cheque or Postal Order – please send, together with the remittance slip on your invoice, to: The Dublin Mint Office, FREEPOST, Perigord House Damastown Industrial Estate Dublin 15 Online account information What if I cannot pay? How do I place an order? How long does it take for my refund to be processed? COMPLAINTS How do I make a complaint? PRIVACY Privacy FAQ FAQ QUESTION ABOUT AN ORDER When will my order arrive? How do I cancel my order? What to do if my goods are damaged? RETURNS How do I return an item? TERMS AND CONDITIONS Ts & Cs Contact Us Still Need Help? Contact Us Processing Centre The Dublin Mint Office, FREEPOST, Perigord House, Damastown Industrial Estate, Dublin 15 1800 937 321 Monday to Friday 09:00 to 17:30 customercare@dublinmintoffice.ie The Dublin Mint Office is a trusted and respected partner for a large number of Irish coin collectors. The Dublin Mint Office Limited Registered in Ireland | Company number: 494407. COINS AND MEDALS Shop Gold Silver Other Metals Deals + Offers ABOUT US About Dublin Mint Office USEFUL INFORMATION Terms and Conditions Privacy Policy Payment Options Easy Returns CONTACT US Contact Details Customer Service OUR SOCIAL MEDIA Follow us on Twitter Find us on Facebook 1800 937 321 customercare@dublinmintoffice.ie The Dublin Mint Office was established in 2011 and since that time has become one of Ireland’s most trusted suppliers of historic, commemorative and collector coins. Part of Samlerhuset Group, one of Europe’s largest coin companies, founded in 1994 and operating in 14 European countries, The Dublin Mint Office is distributor for major world mints including The Royal Australian Mint, The Royal Canadian Mint, The South African Mint, The New Zealand Mint, The People’s Bank of China and The French State Mint © Copyright 2021 - The Dublin Mint Office We’ll tailor your experience The Dublin Mint Office use cookies and other technologies to keep our sites reliable and secure, to measure their performance, to deliver a personalised shopping experience and personalised advertising. To do this, we collect information about users, their behaviour, and their devices. If you select “That’s OK”, you accept this and agree that we may share this information with third parties, such as our marketing partners. If you deny we will use only the essential cookies and, unfortunately, you will not receive any personalised content. Select “Set preferences” for further details and to manage your options. You can adjust your preferences at any time. For more information, please read our privacy policy. Set Preferences That's OK