imimobile is now part of Webex Learn more | About Cisco Products Solutions Resources Company Partners Contact Retail Every interaction makes customers smile Redefine the purchase journey with intelligent automation and contextual promotions. Talk to an expert Discover our CPaaS platform Automated order status and refund updates Abandoned cart alerts Personalized offers Proactive disruption management AI-driven self-service Click & collect reminders Make customer-centric service a reality AI and automation Automate order status, refunds, and returns enquiries. Enable customers to modify orders or delivery information with AI-driven chatbots. Seamlessly handover complex enquiries to service agents using digital messaging channels. Easy self-service Empower customers to find the answers they need without agent assistance. Deploy FAQ bots and live chat to understand customer intent and help find solutions faster. Create experiences as unique as your customers Conversational experiences Choose from 10+ digital channels to reach customers in the way they prefer. Enrich customer journeys with rich media, suggested actions, quick replies, and carousels. Personalized shopping Design and execute targeted marketing campaigns quickly with personalized offers, deals, and discounts. Unlock the potential of interactive push, in-app notifications, and other rich media channels. Be there throughout the purchase journey Proactive alerts and notifications Send proactive payment reminders, delivery information, return updates or refund notifications. Send secure, two-way alerts using digital channels like Facebook Messenger, Apple Business Chat, RCS, and more. Close the loop Avoid abandoned carts with real-time in-app or push notifications. Trigger 'click & collect' journeys with automated alerts on customers' preferred channels. Gather customer feedback with interactive automated surveys. EGUIDE Enterprise CPaaS Buyer's Guide CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution. Discover more Why imi mobile? Personalised Drive brand loyalty and customer retention with personalized offers, deals, and new arrivals based on customer preferences and data. Agile Rapidly build cross-sell and upsell journeys using a low-code workflow builder that launches new customer journeys in no time. Integrated Integrate with existing systems such as Magento, Shopify, Salesforce, Freshdesk, and more to create a seamless shopping experience. Want to learn more? Blog Five ways retailers can use the WhatsApp Business API to improve CX Read now Download Case study: How we helped a leading global retailer build a virtual assistant Download Download RCS Business Messaging Report Download Order the right solutions for your customers Discover our CPaaS platform Talk to an expert Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}