CALL 24/7 0203 011 0902 HAPPY TO HELP WITH HOME INSURANCE WATER LEAK CLAIMS & BUILDING REPAIRS LINES OPEN 24/7 0203 011 0902 REMOVING HEADACHES INSURANCE CLAIM You have a leak but can’t get to it without causing damage It may be buried in a wall or the floor Insurers want quotes but as the leak hasn’t been found, builders don’t know what to quote for You want to be sure that any damage done to find the leak is put right perfectly You have resultant water damage in your property and want your insurer to pay for the repairs You are concerned about the damage worsening and want professional drying but you want the insurer to cover the costs SO WHAT DO YOU DO? We remove the headache by arranging our FCA regulated claims management team to assist you with your insurance claim. If you chose to instruct us to deal with your insurance claim, our claims team will conduct a detailed survey of the water damage in your property and will present, negotiate and settle the claim on your behalf with your buildings insurer. We will promptly get a BDMA approved drying expert to start drying your property in order to avoid further damage and prevent formation of mould. Once the claim for building repairs is agreed, we will arrange for all the reinstatement works to be carried out. The best part is that the bill will be sent directly to your insurer so you don’t have to pay a penny! Our insurance claims management service is completely free*. *Subject to terms of Business CALL 24/7 0203 011 0902 INSURANCE CLAIM PROCESS STAGE 1 If you wish to make an insurance claim, we will collect your insurer details and book a survey to assess the damage in your property. STAGE 2 Surveyor takes photos, measurements and discusses with you what building works are required to deal with the leak. (Sometimes we will proceed directly to Stage 3 and follow with Stage 2, depending on circumstances) STAGE 3 You will be connected to an independent leak detection service provider to assist you in finding and accessing your hidden leak. This is chargeable, but should be reimbursed by insurers if you have trace and access cover. STAGE 4 A detailed specification for drying and reinstatement is sent by our claims team direct to your insurer along with the leak detection and intrusive access reports. STAGE 5 Our claims team requests your insurer to appoint a loss adjuster to meet our surveyor on site and agree all costs including reimbursement of trace and access costs STAGE 6 Once costs are agreed by insurers, within 48 hours the restoration contractor will carry out drying of all wet areas and continue with all reinstatement works until everything is back the way it was. STAGE 7 Insurers are invoiced for all works at your property. You only pay the insurance excess. REVIEWS Don’t just take our word for it – take a look at glowing online reviews from some of our happy customers. VIEW ALL Thank you for taking us through our claims - we had never filed any building insurance claim before and it would have been a nightmare to manage them without your company's support. I was impressed by the quality of service provided - quick, efficient, competent, helpful, and professional from start to finish. And all this funded by the insurance and free of charge for the end user - this is quite a business model! OLIVIER Leak Tracers did an excellent job in detecting our leak, liaising with the insurance company and organising all the restoration works. Jonathan in particular demonstrated excellent communication, and always kept us updated every step of the way. We very much appreciated the handling of our claim in such an efficient and professional manner and would have no hesitation in recommending them to others. CUSTOMER Super service, wish we had found and used them sooner. Very supportive from start to finish. The team members that we had contact with either direct or via email/phone were helpful and pleasant to deal with and took a lot of stress away by dealing directly with insurance companies and workmen. MARY FREE WITH TRACE & ACCESS COVER* * If your insurance policy has trace and access cover and if you instruct our claims management provider Allpropertyclaims Ltd, your costs in locating the leak can be reclaimed for you providing you have an insured peril in operation. 0203 011 0902 ALL SERVICES IN ONE PLACE NON-DESTRUCTIVE TECHNOLOGY The leak detection engineers use the latest in technology to enable non-destructive investigations into leaks. EXPERT INTRUSIVE ACCESS If after non-intrusive methods your hidden leak is located in a position where destructive access is needed in order to do the leak repair (eg. the leaking pipe is buried under floor), then intrusive access works can be undertaken keeping damage to a minimum. INSURANCE CLAIM FOR BUILDING REPAIRS If you choose to instruct us to deal with your insurance claim, our FCA regulated claims management team can present a claim to your buildings insurer, negotiate the cost of repairs and get your water damage repairs undertaken at no cost to you STRUCTURAL DRYING We offer professional structural drying, water extraction and water damage remediation services with our BDMA (British Damage Management Association) accredited technician who will certify the drying upon completion – so you can have peace of mind. 0203 011 0902 Registered address: 1417/1419 London Road, London SW16 4AH Registered in England & Wales Co. No. 07542418 NAVIGATE Home Reviews Areas Covered Contact Blog Privacy Policy Terms of Business Leak Tracers Direct is a division of Allpropertyclaims Limited (APC) whose service consists of dealing with a client's property insurance claim and carrying out building repairs for the client. It is the former activity which is regulated by the Financial Conduct Authority [FCA]. Allpropertyclaims Limited is authorised and regulated by the FCA, Reg. No. 630201