Hosted Contact Centre Solutions for Complete Success Scalable Reliable Effective Products & Services » » PCI » » Benefits » » Resources » » Press » » Blog About Ultra » » Contact Ultra » » Ultra Client Area What's new Watch our new client testimonial here Benefits of Home Based Advisors Here Read our client case study here Ultra Communications - The Leading Provider of Pay-As-You-Talk Network Telephony and Network Contact Centre Solutions We provide fully featured, flexible and scalable contact centre technology for any size of client, from 1000+ agents to as few as 10, without the need for any on-site hardware and with no CapEx outlay. Ultra’s products include all of the features you need to run your contact centre operations effectively, whether your focus is inbound, outbound or blended. Ultra Call Management Service – A One Stop Solution Everything you need to run your contact centre is provided as part of Ultra’s fully featured, comprehensive Call Management Service. Why Choose Ultra? Predictive Dialler Industry leading performance that is genuinely location independent for both Agents and Management. Unlock the potential of your contact centre. Voice Recording Secure and safe storage in Ultra’s Tier-One Network. Easy and instant online access and retrieval. Automated recording included as standard service at no additional cost. IVR Fully featured and flexible Interactive Voice Response with fully configurable routing that works according to your business rules. Inbound Call Management Comprehensively featured Inbound Call Management services offering call queuing, skill-based routing, agent scripting, and full Voice Recording. Call Blending Seamless blending of inbound and outbound calls including call transfer. Maximise your agent efficiency and call centre capacity. Network ACD Automated Call Distribution providing rules based routing including time-of-day and call volume distribution. What We Do Revenue based hosted contact centre telephony services. Contact Centre Solutions Complete range of products. No on-site hardware. Monthly rental for flexibility. Comprehensive Support Maximise your performance and focus on meeting business objectives. 24/7/365 comprehensive support. Business Benefits Start working in days. No risk, no CapEx set-up. Scalable solutions for your business needs. How Ultra Works View a short animation showing How Ultra works Articles DMA - A Client's Guide to Outsourcing (pdf 216Kb) This guide provides priceless background information to help any client...ensure that they get best value from engaging with an outsourced contact centre. See White Papers & Articles for more articles. © Copyright Ultra Communications 2014 - The UK's Leading Provider of Pay-As-You-Talk Network Telephony and Network Contact Centre Solutions Home page|Links|Cookies|Privacy Policy|Site Map Network Contact Centre Solutions| Ultra's Products & Services| Predictive Dialler| Inbound Call Management| Call Blending| Automated Call Distribution (ACD) Interactive Voice Response (IVR)| 24/7/365 Comprehensive Support| Network Voice Recording| Home Working - Virtual Call Centres| Computer Telephony Integration (CTI) Cookies Close We use Google Analytics - this won't give us access to your computer or any personal information about you, just statistics on how this site is used. If you don't want us to use this, please see our cookies page for how to disable them, otherwise just continue browsing as normal.