Support Customers CALL US: 1 (888) 334-3927 Solutions Industries Software Demo Contact Blog Support Home/Support Accessing the Edgeware Support Customer Portal: Accessing the Edgeware Support Customer Portal: To open and manage Support cases online please use Edgeware’s Support Customer Portal. If you do not have a login & password for the Customer portal please contact support on (888) 334-3927 and press 1. If you have forgotten your password click the forgotten password link on Edgeware’s Support Customer Portal. You can always reach the support desk via voice on (888) 334-3927 and press 1 for support desk. Viewing Your Cases: In Edgeware’s Support Customer Portal, the inquiries that you submit to the Customer Support team are called “cases.” To view your open and resolved cases: 1. Click the View Cases tab. The open cases that you have submitted are displayed. Optionally, click the View Closed Cases button to view a list of your resolved cases. If you are a Self-Service portal “super user,” you will be able to view all of the open and resolved cases submitted by everyone in your company. 2. Select a case subject to view the details of the case. Optionally, the Home tab displays all of your open cases when you log in. To view a case from the Home tab, click its subject. Logging a Case for Customer Support: If you cannot find a solution that answers your inquiry, you can submit a case to our Customer Support team. To submit a case: Click the Log a Case tab. Enter a subject and description for your case. Enter as much information as you can to assist our Customer Support reps in responding to your inquiry. Click Submit. Optionally, click Add Comment to add a comment related to your specific case. Optionally, click Add Attachment to add a file to your specific case that you think would assist the support team in answering your inquiry. Downloads: Registered Edgeware customers get free access to the Download Updates link. You can find updates. Check Out Edgeware’s Support Desk’s Standard Operating Procedures Edgeware customers get access to the Support Desk’s Standard Operating Procedures. You can find answers to ongoing issues by following the step listed. Resource Topics Cloud Computing Customer Service eCommerce ERP Consulting Financial Infographic Manufacturing ERP Manufacturing Software Sage Salesforce Syspro Implementation Syspro Integration Syspro Migration Top 5 Uncategorized Weekly Updates Popular Recent Top 6 Most Common ERP Mistakes March, 2014 Can Entry-Level Software Support Modern Manufacturers? November, 2015 Understanding the Internet of Things and ERP November, 2015 Happy Thanksgiving November, 2015 EDGEWARE HONORED ‘BEST OF BUSINESS GEORGIA USA’ IN BUSINESS CONSULTING November, 2015 Installation vs. Implementation: Know The Difference November, 2015 Our Top 3 Favorite Espresso Apps December, 2015 4 Things SYSPRO ERP Can Do For You December, 2015 Edgeware Holiday Thank You December, 2015 How to Avoid 10 Common ERP Implementation Mistakes December, 2015 CONTACT INFORMATION 1640 Powers Ferry Road Building 3, Suite 300 Marietta, GA 30067 Phone: 1(888) 334-3927 Email: Send Us a Message BROWSE OUR SITE Home Services Blog Software Demo Jobs at Edgeware Privacy Policy SUPPORT Open Cases and Support Desk Registered Edgeware customers get free access to the Download Updates link. You can find updates. Edgeware Consultants can Upload and Download files here Copyright 2015 Edgeware | All Rights Reserved