Help Centre Checkout Minimum spend of £40 Book a delivery Log in Register 0 Browse Shop Favourites Offers Inspire Me Easy Shopping Smart Pass Customer Privacy & Cookie Policy Ocado Retail We recognise that choosing to shop with Ocado Retail means you've placed a great deal of trust in us. Naturally, you want your personal information to be handled with care. To reassure you that we take our responsibility to protect your personal information seriously, this Privacy & Cookie Policy explains how we will use it. It also explains the rights you have in relation to your personal information, including how you can opt-out of certain uses of it. For more information on your rights and how to exercise them, head straight to the 'Your choices and rights' section. This Privacy & Cookie Policy applies if you use any of our products and services. This includes shopping on any of the Ocado Retail websites (ocado.com, ocadozoom.com and fetch.co.uk), on our apps, or using voice-controlled services (such as Amazon's Alexa or Apple's Siri) or contacting us by phone or email. This Privacy & Cookie Policy also applies if you contact us or we contact you about our services, whether by telephone, email, SMS, post, push notification, or via third party digital platforms (including websites or social media platforms). This Privacy & Cookie Policy was last updated on 14th May 2021. Who we are and what we collect This section details what types of personal information we collect and who we are. Ocado Retail is made up of a number of separate legal entities, so when in this Privacy & Cookie Policy we say "Ocado Retail", "us", "our" or "we", we are referring generally to Ocado Retail Limited (ocado.com and ocadozoom.com), and any other companies owned directly or indirectly by Ocado Retail Limited from time to time. We collect information directly from you, for example when you visit and browse our websites, register for our services, use our apps, make purchases using our services, participate in prize draws and competitions, and when you communicate with us. Occasionally, we also receive information from third parties, for example to help us better understand our Customers. However, this Privacy & Cookie Policy does not cover any third-party websites, apps or services you use or access from our websites, apps, or services. Definitions In this Privacy & Cookie Policy we use certain capitalised terms to help clarify what we mean. These capitalised terms are as follows: "Customer" means someone who has registered or shopped on an Ocado Retail website (ocado.com, ocadozoom.com); "Marketing" means any advertising or marketing material such as events, prize draws, competitions, gifts, vouchers, coupons, surveys, special offers and promotions. This is not an exhaustive list and may change over time. "Web Advertising" means digital Marketing that is intentionally sent or displayed to you on third-party online platforms or websites (such as ads you may see on Facebook, Google or Bing) which we believe would be relevant to you based on your interests. It does not include Marketing that we have not intentionally targeted to you specifically (such as banner ads that are randomly shown to any visitor of a third-party online platform or website) or any personalisation or recommendations we show on our websites, apps and services. How and why we use your personal information We only use your personal information when it is necessary for us to perform a contract with you (or to take steps at your request beforehand), for our legitimate interests, where you have provided your consent or to fulfil our legal obligations. Each of these is known as a "legal basis" for processing your personal information. When we share your personal information This section explains how and why we share personal information with other companies within Ocado Retail, third-party service providers, and other organisations. Security, data retention and international data transfers We know how important it is to protect and manage your personal information. This section sets out some of the measures we have in place. We take the security of your personal information seriously and employ technical and organisational measures to protect the integrity and privacy of your personal information. We only retain your personal information for clearly established periods. Your choices and rights This section explains how you can exercise your individual rights in relation to your personal information, including the choices you have when it comes to receiving Marketing communications. You have certain rights in relation to the personal information we hold about you, including the right to: Request access to your personal information. Request the deletion of your personal information. Request that we restrict our use of your personal information. Receive personal information which you have provided to us in a structured, commonly-used and machine-readable format (e.g. a CSV file). Object to our use of your personal information. Withdraw your consent to our processing of your personal information. Complain to a supervisory authority. Certain rights may be limited in some circumstances. For further information about your rights, please see the ICO's website. Cookies and similar technologies This section is about cookies, including how we use them, and how you can exercise your choices about our use of cookies. When you use any of the Ocado Retail websites or our related apps, we use our own and third-party cookies and similar technologies (such as pixels and tracking URLs) to identify your device. This enables us to personalise and improve your customer experience and, where appropriate, serve you relevant advertisements. All these technologies are together referred to in this Privacy & Cookie Policy as 'cookies'. Without certain cookies, it would be very difficult for a website to allow a visitor to fill up a shopping trolley or to remember the user's preferences or registration details for a future visit. Updates and how to contact us If you have any questions about this Privacy & Cookie Policy, would like to make a complaint, or find out how we notify you of any changes to the Privacy & Cookie Policy, further details can be found in this section. Back to top Ocado Facebook page Ocado Twitter page Ocado Pinterest page Ocado Instagram page Ocado Youtube channel Ocado blog Download our Apps Download our app for iPhone and iPad Download our app for Android Help Centre Frequently asked questions Terms & Conditions Privacy & Cookie Policy Security Policy Bag Recycling Information Accessibility Statement Corporate ocadoretail.com marksandspencer.com Sustainability Modern Slavery Statement Contact Us Alcohol Policy Careers Working for us Locations If we don't stock what you are looking for, try sending us a product request © 2021 All rights reserved. Ocado Retail Limited Corporate | Careers | Sitemap | Terms of Use | Modern Slavery Act statement Cookies on ocado.com We and our partners use secure cookies to give you the best ocado.com experience. Find more details or update your preferences anytime in our Cookie Policy. Accept Manage preferences