Operations Board Our Operations Board represents the ‘engine room’ of the Group and is where day-to-day decisions are made. The Operations Board consists of the Executive Directors and our Senior Managers including our Service Improvement Manager, Therapy Manager and our Registered Home Managers. Rachel Metzger Service Improvement Manager Rachel joined the management team at Fairlie House in March 2017 as a senior deputy home manager. Rachel is a Registered Nurse with over 23 years’ experience covering the NHS and Private Sector in diverse nursing roles from bedside nursing to the role of a Clinical Services Manager. She has a clinical background in Neuroscience with a specialist interest in neurorehabilitation. In the last 2 years, Rachel has taken opportunities to develop as a Leader, Manager, Coach, Mentor, driving the delivery of excellent clinical standards of care, and a culture of safety, clinical effectiveness and continuous improvement for the patient experience within the Home. Rachel is committed to service improvement, interdisciplinary team working, staff experience and development and, most importantly, providing an excellent patient experience. She has supported both Fairlie House and Highfield House in preparation for CQC inspections with both Homes now rated as Outstanding. She has championed end-of-life care supporting the team to attain Platinum status in Gold Standards Framework (GSF). Rachel has now taken on other responsibilities in managing the pre-admission process and cross-site working. Sohil Jangra Therapy Team Lead Sohil is a highly effective and experienced Qualified Physiotherapist who joined Fairlie Healthcare in 2018 as a Therapy Team Lead at Highfield House. Having worked in both the NHS and private sectors for the past 15 years, Sohil’s professional skills have supported treatments within a wide range of specialist therapeutic service departments including Musculoskeletal (MSK), Cardiorespiratory, Occupational Health, Pulmonary Rehabilitation, Sports Injuries, Geriatrics, Acute Rehabilitation, Brain Injury, Community Rehabilitation, and Neuro-Rehabilitation. Sohil is an active member of CSP (Charted Society of Physiotherapy). A passionate believer in a ‘one team’ approach, Sohil is dedicated to ensuring robust and effective communication is developed between internal and external departments and supporting care teams. Sohil enjoys leading and supporting a diverse team of professionals and believes that investment in people can ‘make or break an organisation’. As a testament to Sohil’s nurturing management style and commitment to staff health and wellbeing – Sohil leads various projects to promote physical and mental wellness in the workplace including the regular “15 minute exercise at work” sessions. Daisy Selvakumar Home Manager (Woodstown House) Daisy joined Fairlie Healthcare in August 2013 as a Senior Charge Nurse overseeing a team of nurses looking after a 10 bed ventilator unit at Fairlie House, West Norwood. Within a short period of time she was promoted to Deputy Clinical Manager and in May 2016 Daisy became the Registered Home Manager for Fairlie House. Since becoming an RGN in 1978 Daisy has gained a wealth of knowledge and experience in the field of critical care both in the UK and the Middle East in hospitals and premier care units, caring for patients with complex medical needs including ventilator support, spinal injuries, traumatic brain injuries, and multi-system failure. Daisy’s passion is education, training and mentoring. Having helped the team at Fairlie to achieve ‘Outstanding’ status following the latest CQC inspection, Daisy has now taken up the challenge of being Registered Home Manager at the Group’s new specialist care facility, Woodstown House. Additionally, Daisy organised and administered several community-based projects on behalf of the International Red Cross and Unicef in Cambodia, India, Tibet, Sudan, and several other countries. Daisy is committed to mentoring and developing her team, encouraging them to share best practice with their colleagues and continually improve the care and experience of the residents in their care. Sylvia Onyekwelu Home Manager (Fairlie House) Sylvia joined Fairlie Healthcare in June 2019, initially working alongside Daisy Selvakumar until she transferred to our new home Woodstown House in Banstead. Sylvia took over the reins as Registered Home Manager for Fairlie House in January 2020. Sylvia is a Registered Nurse with over 30 years’ experience covering the NHS and Private Sector in diverse nursing roles from bedside nursing to the role of Healthcare Inspector. Her clinical background has been varied but mainly focused on Hospital-based Critical Care in her early years shifting to working more in the community setting over the last 10 years. Sylvia has personally invested in learning professional Coaching skills and now enjoys using her knowledge to support her team at Fairlie House. Sylvia is committed to continuous service improvement, interdisciplinary team working, staff development and most importantly providing an excellent experience for both patients and their relatives. Ellie Suthers Home Manager (Highfield House) Ellie Suthers trained as a nurse at the Middlesex Hospital in London. She went on to specialise in intensive care and trauma nursing at many of the London hospitals. Moving on to work as an organ donation and transplant coordinator before developing further skills in healthcare management. Transferring clinical, project and management skills she found herself working in some surprising roles including project managing the building of hospitals, teaching scuba diving in various sites across the world and leading a team of amateur sailors in an around the world yacht race. More conventionally, Ellie specialised in clinical governance and quality improvement across the acute and primary care setting embedding regulatory requirements into operational management and service delivery. Most recently completing a return to nursing practice programme part of which was spent nursing at the Royal Trinity Hospice in London. Ellie’s core aim is to enable and sustain the delivery of person-centred care by developing and supporting Highfield House staff to embrace the ethos of our core values of privacy, dignity, choice, independence, rights and fulfilment to direct how care and therapy is provided to the patient ensuring dignity and respect is upheld at all times. Find out more. Discover how we govern our Homes and consistently measure and maintain the quality and delivery of the care we provide. REPORTS & FINDINGS EXECUTIVE BOARD OUR HOMES Fairlie House (rated ‘Outstanding’ by the CQC) Highfield House (rated ‘Outstanding’ by the CQC) Woodstown House (opened April 2021) OUR CARE Annual Quality Account Our Care & Expertise Our Culture & Values Therapies & Facilities Social & Leisure Activities Referral & Admissions TALK TO US Get in Touch Find us / Parking Information for Visitors Complaints & Concerns AWARDS PRIVACY POLICY | COOKIE POLICY | ACCESSIBILITY We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT