Contact Guides and tools Pensions and retirement Investments Funds Insurance Existing customers Contact a financial adviser Home About us Complaints Data About us Executive profiles Complaints Data Financial Capability Programme Group companies' names and registration Group information Other Prudential websites Prudential in the community Financial Services Compensation Scheme Corporate Pensions FSCS Sponsorship Complaints Data Prudential is a leading life and pension provider with over 7 million policyholders in the UK. We are focused on building strong, long-term relationships with all our customers and the quality of service we provide, including the way in which we handle complaints, is very important to us. While we believe that our current complaint handling process is robust, we appreciate that improvements can be made. That is why we continually work hard to resolve all complaints in a fair and timely manner. Detailed below are the number of complaints we received and completed from January and June 2015. Firm Name: Prudential Assurance Company Ltd Other firms included in this report: Prudential Annuities Ltd, Prudential Holborn Life Ltd, Prudential Retirement Income Ltd, Prudential Pensions Ltd, Prudential Lifetime Mortgages Ltd, Prudential Distribution Limited, Prudential Financial Planning Limited. Period covered in this report: 1 January 2015 - 30 June 2015 Brands/trading names covered: Prudential UK Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%) Banking 0 0 0.0% 0.0% Home Finance 56 63 84.1% 55.6% General insurance and pure protection 271 270 92.6% 24.1% Decumulation, life and pensions 8,827 7,501 97.5% 62.1% Investments 1,532 1,439 97.2% 79.8% Explore Home Pensions and retirement Investments Insurance Funds Contact a financial adviser About About us Sponsorship Careers Press centre Complaints data Site information Security Legal Glossary Site map Accessibility Prudential websites PruAdviser (for financial advisers only) Prudential PLC Prudential International Employers and trustees Corporate advisers Employees Contact us Contact a financial adviser Find the right number Write to us Send us a secure email