SCHEDULE ONLINE 866-397-3787 Find a Center You are here: Home Fireplaces Fireplaces We Can Repair Any Kind of Gas Fireplace in North America Gas fireplaces make adding warmth to your North America home effortless. Just move a switch or squeeze a button for immediate heat. They’re also relatively simple to use. Unlike their woodburning counterparts, there’s no need to use firewood or clean up ashes. But like any other natural gas units, these fireplaces have to have annual tune-ups to help them run efficiently and avoid breakdowns. When your fireplace won’t start or won’t stay on, the professionals at Service Experts Heating & Air Conditioning can help. Use our easy-to-follow hints first. If your fireplace still isn’t working properly, give us a call. We can work on any type. All of our technicians are ACE certified, which means they’ve finished in-depth instruction to better meet your needs. And all of our excellent work is upheld by a 100% Satisfaction Guarantee for a year.* SCHEDULE AN APPOINTMENT Gas Fireplace Troubleshooting Tips Fireplace Won’t Start There could be several reasons why your fireplace won’t start. Pull off the ornamental piece beneath your fireplace to get at its components. Is a breaker tripped? Inspect your home’s electrical panel and reset breakers as appropriate. Is the gas flowing? Ensure the valve is in the “open” setting. Is the pilot light burning? If it has blown out, follow manufacturer instructions to reignite. Fasten the vent cap to stop drafts from extinguishing it. Pilot light lights but won’t stay lit? There could be trouble with the thermocouple, a metal safety sensor that controls gas flow. Pilot light stays on but fireplace won’t start? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve. If you have a suspicion there’s a problem with the thermocouple or thermopile, contact us for assistance. Fireplace is Making Odd Sounds or Smells Rumbling or roaring noises? Modify the flame and vacuum the burners once they’ve completely cooled. Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning fix or put in a new blower. Strange odors? Clean the fireplace’s interior and flue following the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, ventilate your home and contact us right away. Cleaning Your Gas Fireplace Cleaning your gas fireplace on a consistent basis can help it run more efficiently and avoid pricey failures. It may even help it last longer. Make sure your fireplace is completely cooled. Turn the gas off by rotating the valve to “off.” Take out the gas logs, examine them for cracks and clean them with a soft-bristled brush. Remove the lava rocks, vacuum them one at a time and get rid of soot with the brush. Clean the inside of the fireplace with a vacuum hose attachment. Wipe down internal edges with a moist cloth. Use warm, soapy water to get rid of dust or soot collections. Return lava rocks and logs in the same order. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can scratch the glass or cause it to crack. If you have a vented gas fireplace, inspect the outside vent and discard debris such as leaves or bird nests. Make sure your carbon monoxide detector is operating appropriately. Schedule Annual Maintenance Today Once your fireplace is running again, book annual tune-ups with us. These inspections can potentially discover issues before they develop. We’ll test your components for fractures. We’ll also make certain there aren’t any leaks and that pressurization levels are correct. Schedule With Us SCHEDULE NOW Super Savings - Save Today! FIND MORE SAVINGS Service Experts Heating & Air Conditioning Dallas, Texas Sales and Service: 866-397-3787 Email: customercare@serviceexperts.com CONTACT US Search Jobs at Service Experts Connect with Us on Social Media Need More Help? Let's Chat! LIVE CHAT Sign Up for Emails and Save! Save more with exclusive offers and valuable coupons from Service Experts Heating & Air Conditioning. You can unsubscribe at any time by clicking the link at the bottom of our emails. Email © 2021 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions. Legal Sitemap Advantage Program Credit Application California Privacy Policy