In order to provide complete functionality, this website stores browser cookies. If you don’t allow cookies, you may not be able to use certain features of the website. For example, you may not be able to use certain features relating to log-in or order certain services. In addition, you may not be able to see personalised content or switch between languages. We recommend that you allow cookies. If you continue to use our website, we will assume that you are ok with us using cookies. If you want to reject cookies, or find out more about them, click here. X Our Business Plan 2023-2028 A future vision created together with customers, delivered by us. An introduction to our plan Every penny that we spend is paid for through customers' bills. That's why, for us, it is vital that when developing our plans that customers are involved and are at the heart of what we do. So, we've created a future plan having listened to thousands of your views, ensuring that we deliver a service that meets your needs, now and for future generations. A net zero carbon footprint by 2028, £60 million of savings for fuel poor customers and a network ready to connect up to 1.5 million electric vehicles in the next five years - that's just some of the ambitious commitments Western Power Distribution (WPD) is making to customers across its region - while keeping our portion of the bills unchanged. Download the reportDocument Library Our future proposals: Customer satisfaction We will be the top performing DNO for overall customer satisfaction with an average score of 9.01 out of 10. Find out more Supporting vulnerable customers We will help 113,000 vulnerable customers save over £60 million on their bills. Find out more Power cut reductions Customers on average experience only one power cut lasting, 24 minutes every two years. Find out more Net Zero WPD will be Net Zero by 2028 and will enable local authorities to achieve Net Zero by 2030. Find out more Electric vehicles Ready for up to 1.5 million electric vehicles by 2028. Find out more Heat Pumps Ready for up to 600,000 heat pumps by 2028. Find out more Our Business Plan 2023 – 2028 July 2021 Download Report Document Library Core documents - These documents will allow you to find out more about how we intend to operate a cleaner, smarter and affordable network that continues to offer high levels of customer service to all. Supplementary annexes - You'll find further details on our plans for 2023-2028 in our associated documents. Business strategies - In order to effectively deliver on all of our promises in the plan, a series of strategy documents have been created that detail the tactics that we'll deploy to achieve them. Within this section we have also included the consultation documents that we preapred earlier in the year to enable stakeholders to have their say and feedback on our intial plans. These consultations have been vital to the publication of the business plan, with over 16,300 stakeholders sharing their views. Core Documents - RII0-ED2 RIIO-ED2 Business Plan An Overview of our Business Plan Navigating our Plan Board Assurance Statement Redaction Explanatory Statement Supplementary Annexes - RII0-ED2 01 - Governance and assurance 02 - We keep our promises 03 - Giving customers a stronger voice - Enhanced engagement 04 - Our commitments 05 - Delivering a smart and flexible electricity network 06 - Expenditure 06a - Load related expenditure 07 - Managing uncertainty 08 - Competition 09 - Financing the plan 10 - Glossary 11 - Investment appraisal Business Strategies - RII0-ED2 Climate Resilience Strategy Customer Vulnerability Strategy Digitalisation Strategy and Action Plan DSO Strategy ENA - Energy Networks Innovation Process ENA - Gas and Electricity Network Innovation Strategy Environment Strategy Environmental Action Plan (EAP) Innovation Strategy Major Connections Strategy Appendix to the Major Connections Strategy Social Contract Workforce Resilience Strategy Download our Business Plan, 2023 - 2028 Explore our Interactive Business Plan map We have launched an interactive map to help you navigate through your own areas of interest within our RIIO-ED2 Business Plan. Discover our commitments for child safety, net zero, customer satisfaction and many more throughout 2023 - 2028. View our map Events We will be running events and workshops to look at our core commitments in more detail. Explore the calendar below to find out what’s coming up. RIIO-ED2 Business Plan Webinar Download the slides November 2021 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Wednesday 24 November 2021 There are no events on this date. Customer Engagement Group Our regulator, Ofgem, requires all distribution network operators to set up a Customer Engagement Group (CEG) to scrutinise our next Business Plan for the regulatory period 2023-2028 and the processes by which it is built. The group is independent and designed to offer robust challenge to company proposals. It will help Ofgem and our stakeholders to understand the extent to which our plans reflect and will meet the needs of customers today and in the future. Find out more Have your say on our RIIO-ED2 Business Plan Please let us know your thoughts Name Organisation Email Commitment Area All Main Documents Support Documents Regulatory Documents Feedback By ticking this box you are agreeing to our Terms & Conditions and Privacy Policy Submit Western Power Distribution Terms & Conditions Privacy Policy Accessible Information Cookies Policy Modern Slavery Act Contact Us Western Power Distribution Plc 09223384; Western Power Distribution (East Midlands) Plc (company number 02366923); Western Power Distribution (West Midlands) Plc (company number 03600574); Western Power Distribution (South West) Plc (company number 02366894); Western Power Distribution (South Wales) Plc (company number 02366985); WPD Smart Metering Limited (company number 07139151); South Western Helicopters Limited (company number 02439215); WPD Property Investments Limited (company number 02373239) and WPD Telecoms Limited (company number 02386327) All are registered to Avonbank, Feeder Road, Bristol BS2 0TB Website developed by Enigma Interactive