1-888-580-1060 FREQUENTLY ASKED QUESTIONS NEW PATIENTS Q: I DON’T HAVE INSURANCE. CAN I BE A PATIENT? Q: I HAVE INSURANCE. CAN I BE A PATIENT? Q: WHAT SERVICES ARE PROVIDED? Q: I AM A NEW PATIENT AND WANT TO MAKE AN APPOINTMENT. HOW CAN I DO THIS? Q: WHAT DO I NEED TO BRING TO MY INTAKE APPOINTMENT? Q: I DO NOT HAVE LEGAL U.S. CITIZENSHIP STATUS. CAN I STILL BE A PATIENT? CURRENT PATIENTS Q: I NEED A PRESCRIPTION REFILL. HOW CAN I GET MY MEDICINE? Q: I HAVE A QUESTION FOR MY PROVIDER. HOW CAN I CONTACT THEM? Q: I NEED TO FOLLOW UP ON A REFERRAL, WHO DO I CALL? Q: I HAVE A FORM I NEED MY DOCTOR TO FILL OUT. HOW CAN I GET IT COMPLETED? Q: I NEED A COPY OF PAPERWORK I WAS GIVEN ON MY LAST VISIT. HOW DO I GET THIS? Q: I HAVE INSURANCE BUT STILL NEED HELP PAYING MY BILL. HOW CAN YOU HELP? Q: I HAVE AN OUTSTANDING BILL. HOW DO I PAY IT? Q: I HAVE AN OUTSTANDING BILL. CAN I STILL BE SEEN? GENERAL Q: WHAT IS A FEDERALLY QUALIFIED HEALTH CENTER (FQHC)? Q: WHAT IS A PCP? Q: WHAT IS PCMH? Q: ARE YOU CURRENTLY HIRING? Q: WHO DO I CONTACT FOR MEDIA INQUIRIES? "Great employees, nice, clean environment. Love it when they find ways to help those with low or no income. Every little bit helps so much and they sometimes have contests or promotions to help you help yourself. I am entered to win a Kindle because I had a PAP done. How awesome is that?" WE CREATE HEALTHY COMMUNITIES. Same Day Appointments are Available. (888) 580-1060 For normal and after-hours healthcare advice. LOCATIONS NEAR YOU Medical Dental Behavioral Health LILIA BONILLA - FAMILY NURSE PRACTITIONER SITE MEDICAL DIRECTOR Lilia Bonilla is the Site Medical Director and a Nurse Practitioner in Family Medicine. She is board certified with over 19 years of experience as a highly skilled and dedicated family nurse practitioner. Lilia provides comprehensive care for a wide variety of patients with diverse needs. She has extensive experience in family and adult medicine, women’s health and pediatrics. Lilia is a member of the American Association of Nurse Practitioners and American Nurses Association. She also serves as a preceptor and mentor for Nurse Practitioner Residents. Lilia is fluent in both English and Spanish. Specialties: Family Practice, Women’s Health, Pediatrics DIANA GARCIA BURNS - FAMILY NURSE PRACTITIONER Diana Garcia Burns has been serving East Chicago for over 30 years. She is experienced in family medicine, emergency medicine, public health, and administration. Diana is board certified through the American Nurses Credentialing Center and is certified in Advanced Life Support, Pediatric Life Support, and Stroke Care. She is currently an instructor for the American Heart Association and a member of the Indiana Nurses Association (INA), American Nurses Association (ANA) and American Association of Nurse Practitioners (AANP). Specialties: Emergency Medicine, Public and Environmental Health DR. ED S. HASSAN - INTERNAL MEDICINE Dr. Hassan has practiced medicine on four continents: Africa, Asia, Europe, and North America, giving him a unique perspective to health care. He received additional training in Internal Medicine at Cook County Hospital in Chicago. Dr. Hassan is certified by the American Board of Internal Medicine and is a member of the American College of Physicians. He is fluent in English, Spanish and Arabic. Specialties: Hypertension, Diabetes, Asthma, Elevated Blood Cholesterol NADINE SALMAN - FAMILY NURSE PRACTITIONER Nadine Salman delivers patient-centered care from infancy to adulthood by providing education and counseling on health promotion and disease prevention. She serves as an advocate by working in a partnership with patients and families to provide holistic care. Nadine’s passion is to give patients the tools and knowledge to help them make better health choices so they can live longer and healthier. Specialties: Pediatrics, Disease Prevention, Adult Health and Wellness Promotion JESSICA SINCLAIR - CLINICAL PHARMACIST DR. CARL TOREN - PEDIATRICIAN Dr. Toren’s practice is focused on the health of children, both for the present and the future. He partners with families to monitor a child’s growth, development, nutrition, and safety, while following expert guidelines for vaccinations and screenings. If sickness comes, he offers comprehensive examinations, tests to discover the cause and then arranges any necessary treatment and follow-up. Dr. Toren is fluent in both English and Spanish. Specialties: Pediatric Development, Pediatric Nutrition, Immunizations CHARITA WEEKLY - FAMILY NURSE PRACTITIONER Charita Weekly’s number one priority is providing excellent, comprehensive health care. She serves the entire family with a focus on promoting health and maintenance. Each approach is age specific to her patient and transitions throughout their life span. With emphasis on disease prevention and wellness, she treats the whole person and assists in achieving a higher quality of life. Specialties: Family, Medical Examiner for the Department of Transportation, Disease Prevention HealthLinc, Inc. receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. HealthLinc, Inc. is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n) Powered by