GOLD STANDARDS Our Gold Standards are the foundation of The Ritz-Carlton Hotel Company, L.L.C. They encompass the values and philosophy by which we operate and include: The Credo Motto Three Steps of Service Service Values The 6th Diamond The Employee Promise The Credo The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests. Motto At The Ritz-Carlton Hotel Company, L.L.C., "We are Ladies and Gentlemen serving Ladies and Gentlemen." This motto exemplifies the anticipatory service provided by all staff members. Three Steps Of Service A warm and sincere greeting. Use the guest's name. Anticipation and fulfillment of each guest's needs. Fond farewell. Give a warm good-bye and use the guest's name. Service Values: I Am Proud To Be Ritz-Carlton I build strong relationships and create Ritz-Carlton guests for life. I am always responsive to the expressed and unexpressed wishes and needs of our guests. I am empowered to create unique, memorable and personal experiences for our guests. I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique. I continuously seek opportunities to innovate and improve The Ritz-Carlton experience. I own and immediately resolve guest problems. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met. I have the opportunity to continuously learn and grow. I am involved in the planning of the work that affects me. I am proud of my professional appearance, language and behavior. I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. The 6th Diamond Mystique Emotional Engagement Functional The Employee Promise At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. CAREERS COMMUNITY FOOTPRINTS CONTACT US LEADERSHIP CENTER NEWS ROOM BACK TO TOP Hotels & Resorts Marriott Bonvoy Spa, Shop, Contact The Ritz-Carlton LUXURY PREMIUM SELECT LONGER STAYS Careers Leadership Center Shops Terms of Use Site Map Privacy Center News Room 沪ICP备14047926号-2 Do Not Sell My Personal Information Tracking Preferences Language: العربية Deutsch English Español 日本語 Português Русский 中文 © 2021 The Ritz-Carlton Hotel Company, L.L.C. All rights reserved. facebook twitter youtube instagram email