中文 عربى Accessibility My Account Home > Contact us hub Contact us hub Below are the many ways you can get in touch with us Refunds, Complaints, Compensation, General enquiries and Praise If you are looking to apply for a refund or compensation, or have a complaint to raise. For more information please visit the refund information page. Find out more Facebook Messenger Have an urgent query that you need one of our team to answer? Press the Messenger icon in the bottom right hand corner of the screen. Please note our customer relations team will be online between 7:30 - 19:30 Monday - Friday. Lost Property If you have lost an item at one of our stations or services please follow the link below. Find out more FAQ's To see answers to the most asked questions we receive, click the link below. Find out more Twitter For real time information regarding our services follow us on Twitter, follow the link below to go to our page. Go to Twitter Customer Services For other ways to contact us and to see our FAQ section, please follow the link below. Find out more Refund information Information about refunds for all ticket types. Find out more Whatsapp Want an answer on the go? You can message one of our team on WhatsApp. Please note our team will be online between 07:30 and 19:30 Monday - Friday. Save our dedicated number 020 3856 2007 in to your WhatsApp contacts to get started. Enter your email to receive exclusive offers and deals Customer help Tickets Your journey Journey planner About Chiltern Railways Contact us FAQs Customer service Accessibility Privacy Terms & conditions Modern slavery statement Gender Pay One Arriva Service Quality Report Connect with Chiltern Railways We place cookies on your device to help make this website better Information and settings shows you how to amend your cookie settings if you choose to I am fine with this Information and settings