Home Complaints Complaints It is our policy to promote the highest standard of service for our clients. We endeavour to ensure that all complaints are resolved satisfactorily and in a timely manner. If you have a complaint about our services, you may contact the member of our staff with whom you normally deal. Alternatively please contact our Compliance Manager, David Donald, at the address below: Green Insurance Group, Concept Court, Shearway Road, Shearway Business Park, Folkestone CT19 4RG Email: david.donald@greeninsurance.co.uk Tel: 01303 290858 You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time, if we can. If following receipt of our final response or after eight weeks if we have not yet provided you with our final response, if you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Further information is available on their website below. Financial Ombudsman Service, Exchange Tower, London. E14 9SR 0800 023 4567 www.financial-ombudsman.org.uk An Eligible Complainant is defined as: Any private individual Any business with a turnover of less than £6.5 million and less than 50 staff or has a balance sheet total or less than £5 million. (small business) A charity which has an annual income of less than £6.5 million A trustee of a trust which has a net asset value of less than £5 million An individual who has given a guarantee or security in respect of an obligation or liability of a small business About us Business Insurance Property Insurance Private Clients News Covid-19 Updates Send your enquiry Contact us 10 London Road Bexhill‑on‑Sea East Sussex TN39 3JU T: 01424 229767 E: bexhill@greeninsurance.co.uk Green Insurance Group is a trading name of Green Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with number 02086969. Registered address 7th Floor, Corn Exchange, 55 Mark Lane, London, EC3R 7NE Terms of website use Privacy policy Modern Slavery Statement Complaints Our Cookies Terms of Business Documents By continuing to use the site, you agree to the use of cookies. The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. Accept