Business Stream My Account SWITCH WATER SUPPLIER OUR SERVICES WAYS TO SAVE EMERGENCIES BLOGS SEARCH Privacy Policy Who is Business Stream? Scottish Water Business Stream Limited, (company number SC294924), having a registered office at 7 Lochside View, Edinburgh EH12 9DH, is committed to protecting and respecting your privacy and personal information. In this privacy statement references to "we", "Business Stream" (and connected words such as "us" or "our") refer to Scottish Water Business Stream Limited. We use the term "personal information", to describe the information we receive or collect about you. This statement is intended for users of the Business Stream web platforms such as this website, our “my business stream” service as well as customers that receive or intend to receive services from us, download or use one of our apps and visitors to our offices. Business Stream’s provides water and waste water retailer services to non-household customers in Scotland, England and Wales as well as value added services such as water efficiency solutions. To operate as a retailer in the non-household retail water markets in Scotland and England and Wales we are required for legal and regulatory reasons to share information with other parties including other retailers and wholesalers (collectively called “trading parties”), two market operators (Market Operator Services Limited (“MOSL”) and Central Market Agency (“CMA”)) as well as our regulators Water Industry Commission for Scotland and Ofwat. Where the customer is a sole trader or a partnership in England some of the information we share would be personal information. This privacy statement (together with our terms of use and any other documents referred to on it) explain how we collect, use and share and/otherwise process your personal information. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. How we use your personal information This privacy statement explains how we collect and use personal information about you. When do we collect your personal information? When you visit any of our websites. When you request a quote from us online, over the phone or face to face. When you create an account with us through my business stream or our app. What sort of personal information do we collect? We may collect and process the following personal information about you: Information that you provide by registering with us, corresponding with us by phone, email or otherwise, or if you receive a service from us. The information you give us may include your name, date of birth, gender, address, email address, job title, the organisation you work for, log-in details, social media name, reference number, supply point ID and phone number. If you contact us, we may keep a record of that correspondence. How and why do we use your personal information? We want to provide the best possible customer service while meeting our obligations as a retailer in the non-household water retail markets in Scotland and England and Wales. To be able to do this we use your personal information in the following ways: What we use your personal information for Our reasons Our legitimate interests Serving you as a customer Who do we share your personal data with? We may share your personal information with outside organisations such as other trading parties, market operators and regulators. This is so that we can provide you with products and services, run our business, and obey rules that apply to us. Here we list all the types of organisation that we may share your personal information with. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006; Authorities This means official bodies that include: If you choose not to give personal information You can choose not to give us personal information. In this section we explain the effects this may have. How long do we keep your personal information? This section explains how long we may keep your information for and why Where your personal information may be processed This section tells you about the safeguards that keep your personal information safe and private, if it is sent outside the EEA. Using our website Cookies are small computer files that get sent down to your PC, tablet or mobile phone by websites when you visit them. They stay on your device and get sent back to the website they came from, when you go there again. Cookies store information about your visits to that website, such as your choices and other details. Some of this data does not contain personal details about you or your business, but it is still protected by this Privacy notice. For detailed information on cookies, please see our . What are your rights over your personal data? Access to your information – You have the right to request a copy of the personal information about you that we hold. Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards. Changes to our privacy statement We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained by contacting the Data Protection Officer on the contact details given below. Contact information and further advice We hope this Privacy Statement has been useful in setting out the way we handle your personal information and your rights. If you have any questions that haven’t been covered, please contact our Data Protection Officer: Email compliance@business-stream.co.uk Or write to us at: Data Protection Officer, Business Stream, 7 Lochside View, Edinburgh EH12 9DH Complaints We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office: Online: https://ico.org.uk/global/contact-us/email/ By phone: 0303 123 1113 By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF Visit us on Facebook Visit us on Twitter Visit us on Linkedin Contact us About us Careers News & Media TPIs Charges Naturally different FAQs Accessibility Terms and Conditions Governance and Compliance Privacy Policy Cookie Policy Sitemap Modern Slavery Act We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. 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