Customers Careers Contact Us 0344 848 4440 Why Littlefish Managed IT Services Cyber Security Services Cloud Services IT Consultancy Money Advice Service Money Advice Service Saving money while improving IT service Money Advice Service (MAS) is an independent service offering free, unbiased advice on financial issues. The service is delivered by phone, the internet and face-to-face through a nationwide network of centres. With 22 million customer contacts in 2015, the organisation relied on their IT infrastructure more than ever before. Littlefish are proud to supports MAS during this time of ever increasing demand for financial advice and deliver world class IT support. Previously MAS outsourced IT from one of the largest Managed Service Provider often chosen by public sector organisations. Due to their position on the market the previous provider was costing the company £1mln for year. MAS decided to break the status quo and look for more agile and competitively priced Managed Service Provider through G-Cloud framework. Having met all necessary requirements – Littlefish was awarded the contract. Over 85% FCR Solution MAS trusts Littlefish with IT support of 175 users as well as management of 44 Servers and 10 network devices. Littlefish works closely with MAS’s internal IT department while acting as a single point of contact on average resolving 85.92% of enquiries during the first point of contact. Engagement Littlefish engineers visited MAS’s site to introduce themselves and set up all communication tools. All users were able to contact their dedicated team of Technical Engineers through Live Chat, telephone and email – 24 hours, 7 days a week. Client outcomes Partnership with Littlefish saved MAS £900,000 per year but it was the reliability of the service the organisation was provided to their customers that really made the difference. In 2016, Littlefish were able to answer 99.7% of phone calls from MAS users within 20 seconds, far surpassing 85% of industry standard each year as the rate improved. User’s issues were also resolved during first point of contact over 85% of the time. This allowed MAS to provide an uninterrupted service to customer seeking financial advice and handle ever growing demand for their service. Moreover, 95.8% of interactions between companies are rated by MAS users as “good” or “excellent”. Positive customer experience contributed to ever stronger relationship between MAS and Littlefish which developed into a synergetic partnership. Our IT Managed Services can help you to: Your business growth is our mission and your improved business performance is at the forefront of everything we do. We tailor our IT strategy to the level of IT experience of the users across your organisation to ensure an optimal user experience, leading to better performance. With our managed IT services specialists on-hand 24/7, we also strip the stress away from your employees, allowing them to focus on what they excel at. Enhance user experience Enrich workforce productivity Effect cost-efficiency gains Engender employee health & well-being Enable agility & innovation Find out more about our IT Managed Services Get In Touch Whatever your query or requirements, we’d love to hear from you. Sales: 0344 848 4440 Support: 0330 390 2002 Email: info@littlefish.co.uk Send us a message At Littlefish we take your privacy seriously and want to be transparent about how we will use your data. We will process your personal information to provide you with services and information you request from us and to deal with your enquiry. 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