How to contact us Address Arcadia House, Warley Hill Business Park, The Drive, Brentwood, Essex. CM13 3BE DX address: 84952 BRENTWOOD 9 Google Maps Email You can use this e-mail address to send us general correspondence as well as any forms we have asked for. Please ensure you quote your Agreement Reference in the subject line of your email. info@swift.co.uk Phone & Times Monday to Friday 9.00am to 5.30pm Saturday 8.00am to 12.00pm Customer Services: 01277 359678 General Enquiries: 01277 359420 FAX number: 01277 359704 Call Back At Swift we realise that you may prefer to talk to us at a time when you can ensure complete privacy. If you would like us to give you a call to talk through your query then simply fill out the details below and one of our staff will call you. We will do our best to call you at the time you have requested. If this is not possible, we will call you back as soon as possible after your requested time. Available times for a call back are: Monday to Friday 9.00 AM to 5.00 PM First Name* Last Name* Email Agreement Reference* Phone Number* Day* Monday Tuesday Wednesday Thursday Friday Time* 09:00am-11:00am 11:00am-2:00pm 2:00pm-5:00pm Reason For Call Back* Discuss a missed payment To make or discuss an arrangement To make a payment Request a redemption statement To change a payment date or method of payment Any other account enquiry CAPTCHA Redemption Request Would you like to request a redemption statement? REQUEST REDEMPTION If you have a complaint If you are not completely happy with any aspect of our service, please let us know. We welcome your feedback as it gives us the opportunity to put things right and to make improvements to our service in the future. This leaflet explains our complaints process in more detail. COMPLAINT PROCESS