Individuals Menu Personal space Tele-intervention We can accompany you and intervene remotely on your computer or your mobile phone. Information request To benefit from a remote intervention, dial 09 74 75 02 13 (cost of a local call) . After your authorization, one of our call center agents can intervene remotely on your computer or your mobile phone by means of a remote control technology via the Internet connection (broadband preferably). This fast, easy and safe way will allow you to be guided “live” ”and to correct a malfunction (access problem, configuration problem, etc.). You will remain in permanent telephone connection with the telephone advisor who will explain his intervention to you step by step. At any time you can interrupt the session. Note: for regulatory and legal reasons, the intervention session will be "recorded" and archived by us. Start remote control How it works ? Remote intervention is an online assistance service reserved for our customers with a CYBERPLUS, TURBO ON LINE or CERTEUROPE contract. It is based on remote viewing and handling technology via an Internet connection. The Cyberplus after-sales service and the connectivity service can thus intervene remotely on your computer or your mobile phone. This fast, simple, safe and educational method will allow you to guide you or correct a malfunction (access problem, configuration problem, etc.). You remain in telephone contact with the telephone advisor until the end of his intervention. He will explain his steps to you step by step while he corrects the incident that you have entrusted to him. At any time you can interrupt his intervention. Configuration requise Cette technologie est accessible à la plupart des PC disposant d’un navigateur Internet à jour et des smartphones. Votre device doit être connecté à Internet et fonctionner sous un système d’exploitation Windows, Apple, Android ou iOS récent. Ce service ne permet pas l’intervention sur les systèmes basés sur Unix/Linux. Cette assistance en ligne et la technologie de prise en main sont-elles sécurisées ? Oui – Nos interventions sont entièrement sécurisées. Lors de la visualisation ou de la prise en main à distance, votre ordinateur/smartphone est directement relié à celui du téléconseiller. Il n’y a aucun risque qu’un tiers s’immisce dans cette opération car la totalité de l’information qui transite entre les deux appareils est codée, et ce codage est modifié à chaque nouvelle session. De même, nos téléconseillers ne peuvent pas accéder à votre ordinateur/smartphone sans votre accord : c’est vous qui donnez l’autorisation de contrôle à distance et pouvez interrompre la session à tout moment. Comment fonctionne la prise en main à distance ? The telephone advisor sends you an email or an SMS so that you can download a small application on your computer or your smartphone to start the assistance session. This technology allows our call center agents to see the screen of your connected device. Once the connection is established and your agreement has been transmitted, the intervention can begin. During the session, the technician may be able to take full control of your device. Does remote intervention respect privacy? It is one of our priorities. The interventions of our call center agents are limited to the CYBERPLUS, TURBO ON LINE, CERTEUROPE environments, your internet browser and your Banque Pop application. None of the services provided require access to your documents or personal files. Home / Your bank and you / Our security solutions / Tele-intervention Find an agency 3,300 points of sale in France A question We are at your disposal Your remote banking services Discover our sites and applications Regulations Prices Accessibility (partially compliant) Our offers Individuals Professionals Companies Private banking Your bank Who are we ? Our engagements To be a member Recruitment Contact us Managing cookies Protection of personal data Guarantee of deposits Security Legal Notice Continue without accepting Your cookie settings Banque Populaire and its partners use tracers to keep our site running smoothly, anonymously measure its audience, personalize your experience on our site, personalize commercial assistance following your browsing, display video content, or even personalize ads. advertisements disseminated on the Internet outside our site and application. You can accept these cookies, customize your choices or continue without accepting (equivalent to refusal) by clicking on the buttons in this window. The Information and Cookie Management page provides you with details of the trackers and allows you to reconsider your choices at any time. Personalize Accept all