Common questions during a power outage Get answers directly from our subject matter experts. Empowering you to make decisions in the moment. Get the most current outage information from our online outage map. Report your power outage online, by text through your online account or by phone. Why does my power come on and then go back off? Learn more I can see crews near my home, but why are they standing around talking? Learn more Why do I see crews near my home, but I’m still without power? Learn more After a storm, why does my neighbor have power, but I do not? Learn more Why did my estimated time of restoration change? Learn more Why don’t I have an estimated time of restoration? Learn more How do you determine estimated times of restoration? Learn more How do you prioritize the order of power restoration? Learn more Why do I have to report my power outage? Learn more How do you prepare for bad weather? Learn more What are important safety tips I should know before using a generator? Learn more What should I do if I don’t have power? Learn more Why are my lights flickering? Learn more How do I report my power outage? Learn more What if I require special medical equipment? Learn more Do you reimburse for spoiled food during an extended power outage? Learn more Why can’t LG&E and KU bury all of the electric power lines to avoid power outages? Learn more I have underground service in my subdivision, but my service is still out. Why? Learn more Why do my lights dim? Learn more Why should I allow LG&E or KU to trim my trees? Learn more Will LG&E and KU pick up and remove my tree debris after a storm? Learn more Should I trim my own trees? Learn more Was this page helpful? Residential contact Online Phone Mail In person Business contact Online Phone Mail In person Our company About us Careers Community Economic Development Environment News Safety More ©2021 LG&E and KU Privacy policy Terms of use PPL Corporation Investor information Regulated Fuel Bids Employee resources MyHR

Understanding my residential bill Residential services / Understanding my... Your bill contains plenty of detailed information that is easy to find and easy to understand – from specific breakdowns of your energy usage to an easy-to-read chart showing how your usage compares on a month-to-month and yearly basis. You can even see your average daily energy cost. Its all information you can use to become an even better energy manager, especially when you follow some of our simple energy-efficiency tips. Example residential bills Please select your service provider for more information. (All links in PDF format) KU electric bill (0.05mb) LG&E electric bill (0.04mb) LG&E gas bill (0.05mb) LG&E electric & gas bill (0.05mb) ODP electric bill (0.05mb) Related content What is an estimated bill and how is it calculated? Paperless billing Gas line tracker Was this page helpful? Residential contact Online Phone Mail In person Business contact Online Phone Mail In person Our company About us Careers Community Economic Development Environment News Safety More ©2021 LG&E and KU Privacy policy Terms of use PPL Corporation Investor information Regulated Fuel Bids Employee resources MyHR