Menu and search (opens dialog) Breadcrumb HOME OUTAGE CENTER Outage Center Outage Center EXPLORE THIS SECTION Outage Map Get more information on power outages and estimated restoration times. Outage App Download the BWL mobile app, available on the Apple and Google Play stores. Alerts There are no active alerts right now. REPORT EMERGENCIES Power outage or downed line: 877-295-5001 Water: 517-702-6490 Text "OUT/OUTAGE" to 898295/txtbwl to report an outage, "STAT/STATUS" to request a status update, "HELP" to receive help information and "STOP" to stop texts. *BWL Terms and Conditions. Message and data rates may apply. Emergency Response & Planning Learn more about how the BWL prepares for emergencies and how you can be prepared ahead of severe weather, too. Frequently Asked Questions Get answers to frequently asked questions regarding power outages and restoration efforts. Section navigation Outage Center Outage Map Emergency Response & Planning Outage Center Mobile App Outage Credit Mast Repair & Payment Program Damage or Loss of Property Select Language English Chinese (Simplified) Spanish OUTAGES OUTAGE CENTER OUTAGE MAP OUTAGE MOBILE APP EMERGENCY RESPONSE & PLANNING CUSTOMERS PAY BILL BSMART TREE TRIMMING WATER RESOURCE CENTER ABOUT CONTACT US CAREERS GOVERNANCE NEWSROOM Quick Links OUTAGE CENTER CUSTOMERS COMMUNITY ABOUT BWL BWL on social media Like us on Facebook Follow us on Twitter Subscribe to our channel on YouTube Call Center: (517) 702-6006 Hours: 7 a.m. – 5 p.m. Closed weekends and holidays. Utility links Privacy Policy Sitemap Terms of Use Website Design by Gravity Works

Menu and search (opens dialog) Hometown People. Hometown Power. Pay Your Bill Customers Contact Us Outage Info 0 CURRENT ALERTS OUTAGE MAP OUTAGE APP OUTAGE CENTER REPORT EMERGENCIES Power outage or downed line: 877-295-5001 Water: 517-702-6490 News BWL to Conduct Annual Test of Dam Break Warning System Posted: November 2 2021 11/02/21 MEWDC, driven by DTE Energy, Consumers Energy, Lansing Board of Water & Light, Collaborate to Promote, Fill In-Demand Jobs during Careers in Energy Week Posted: October 18 2021 10/18/21 Drink Tap Water for Healthier Teeth, say DDF and BWL Posted: October 4 2021 10/04/21 MORE NEWS Save Money & Energy We're proud to call Lansing our hometown, and that’s why we always work with our customers to find ways to reduce their energy costs and footprint. Learn More Select Language English Chinese (Simplified) Spanish OUTAGES OUTAGE CENTER OUTAGE MAP OUTAGE MOBILE APP EMERGENCY RESPONSE & PLANNING CUSTOMERS PAY BILL BSMART TREE TRIMMING WATER RESOURCE CENTER ABOUT CONTACT US CAREERS GOVERNANCE NEWSROOM Quick Links OUTAGE CENTER CUSTOMERS COMMUNITY ABOUT BWL BWL on social media Like us on Facebook Follow us on Twitter Subscribe to our channel on YouTube Call Center: (517) 702-6006 Hours: 7 a.m. – 5 p.m. Closed weekends and holidays. Utility links Privacy Policy Sitemap Terms of Use Website Design by Gravity Works