CONTACT US Menu Tchibo Level of Service When you order a coffee machine from Tchibo, the service doesn’t stop once it has been delivered and installed. Coffee is not a short-term fad – for us, and for many of your customers, it is a lifelong passion. With that in mind, we do everything we can to help you with every aspect of your coffee ordering, operation and promotion as part of the total beverage solution we offer. Getting Started As soon as you get in touch with Tchibo Coffee Service to discuss your new coffee or coffee machine, we’ll be on hand to help. We understand that it can be difficult to decide which machine or coffee might be best for you without trying them out first. That’s why we are pleased to offer trials of certain machines as well as a coffee sampling option so you can be sure that you’re offering your customers the very best. We can help recommend the most suitable coffee or machine option, but the final decision will be yours. You can try the coffee at your own site or visit our Epsom head office. Coffee machine trials Coffee sampling Our recommendations for your business Coffee Lounges and Cafés In our head office we have two fantastic spaces that we would invite you to try out our coffee and coffee machines. These are: Piacetto Coffee Lounge Our lounge is designed to create a memorable experience for our visitors – just like the memorable hotel experience you love your guests to have. In our lounge, our SCA trained baristas serve perfect Piacetto coffee, as well as other delicious drinks recipes using ingredients from our Espresso Warehouse range. Smokin’ Bean Café We’d love to welcome you to our flagship Smokin’ Bean Café at our head office, where you can see the whole experience for yourself, as well as try out the coffee on our traditional or bean-to-cup machines. Technical Support We offer 7-day technical support over the phone. Our expert support staff will try to diagnose and rectify the issue while you are on the phone, but if that is not possible, we will send a Field Service Engineer out to you. For major faults we aim to be on site within 8 working hours. Our Field Service Engineers carry out their work to the highest standard in accordance with the manufacturer’s recommendations. We include a complete preventative maintenance package that can be tailored to your needs and, where applicable, we offer a boiler inspection service that ensures that you are HSE compliant at all times. Coffee Excellence Training If you require training to use your machine, we offer full training included within your contract for as many staff members as you deem necessary. While many machines we stock are fairly straightforward to get the hang of, we do not set a time limit on the training sessions – they will go on for as long as it takes for your staff to become fully confident in using them. If you have a substantial number of staff, extra training sessions can be arranged so they all benefit from them. If you have selected a traditional machine, our SCA qualified National Coffee Trainers can provide full barista training to your team. Get in touch with us today Feel free to email us or complete the form below and we’ll be in touch with you as soon as possible. I am an existing customer I would like* Help browsing To open an account To place an order Other Name* Company name* Phone* Email Business Postcode* Message Industry sector* Café Car Dealership Coffee to Go (Convenience/Forecourt) Contract Catering Distribution Education Healthcare Hotel Leisure Pub Restaurant Workplace/Office Other Where did you first hear about us? Internet search Social media Press advert Event or trade show Tried our coffee as a consumer Word of mouth Other CAPTCHA Still not sure what you are looking for? Call one of our sales advisors on 01372 541 742 or contact us now. © Tchibo Coffee International Ltd All Rights Reserved. Vat No: GB 986 4882 47 Reg No: 761849 Tchibo Coffee International Ltd, Tchibo House, 7-8 Blenheim Road, Epsom, Surrey, KT19 9BE Cookie Policy Privacy Policy Press Enquiries Site Notice General Terms Tax Strategy Modern Slavery Statement Contact