Vocalcom Vocalcom Question ? Login Try for Free Request a demo Contact Call us at Products Left part What our Customers Say? Products Overview Watch it in Action What's Up? Watch Industry Trends Customer Success Stories Choosewell story › Right part Engage Anywhere Web Customer Engagement Engage your online visitors in real-time Mobile Customer Engagement Is your contact center mobile ready? Social Customer Service Add social channels to your operations Serve Better Cloud Contact Center Software On Demand, Fast and Easy Omnichannel Platform Omnichannel interaction management Hybrid Cloud Solution Easy transition and maximum flexibility Sell More Sales Acceleration Software Boost revenues and enhance control Predictive Dialer Software Keep agents at peak efficiency Proactive Live Chat Increase conversion rate & online sales Collect Customer Satisfaction Surveys Capture in real-time customers feedback Debt-Collection Predictive Dialer Contact more debtors in less time Integrate Salesforce Native Solution True-native contact centre solution Microsoft Dynamics CRM Out-of-the-box CRM integration Zendesk Integration & Widget Vocalcom and Zendesk. Better together. Succeed Small Business Solutions Create your call center in 15 minutes On-The-Fly Personalised Video Real-time Personalized Video Platform Solutions Contact center software suite Service & Support Customer service and support made easy Sales & Marketing Optimize outbound calls & lead management Vocalcom WebRTC-Enabled Service Enabling home-based and remote agents CTI & Dialer for Avaya Aura & Ip Office Very cost-effective solutions for Avaya Retail Customer Engagement In-store Kiosks: Add new touchponts Cloud Call Recording Software Securely record, store, and retrieve voice calls Virtual Call Center Software Set up your virtual call center in no time Resources Resources Library Customer Ratings & Reviews Read our customers feedback Vocalcom Blog Stay on top of industry news and trends Case Studies Learn about our customers success stories Industry Research Learn Contact Center best practices Our Solutions In Video Discover our solutions in 2 mn videos A Day In The Life Of The Modern Consumer Transform your customer experience Pricing About Vocalcom We are Vocalcom Transforming the contact center industry News and Press Releases Stay on top of our latest news here Partners MarketPlace, Resellers, Alliance partner Worldwide Offices Americas | Europe | Middle East and Africa Careers Interested? Come join us! Upcoming Events Events & trade shows all over the world Customer Portal Login to your Vocalcom Customer Portal Contact Us We’re here to help Blog Contact Us Vocalcom Contact Center Software http://www.vocalcom.com 4.88 5 154 Read moreCollapse Contact Center Software Video Demos Related Resources Cases Studies A New Generation of Contact Center Software. Vocalcom’s multi-award winning cloud-based contact center and inside sales platform help businesses to drive a more effective sales team, and create effortless omnichannel customer experiences and journeys. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences. Spanning over 128 countries and five continents, more than 3,700 companies trust Vocalcom to win more customers and build lasting relationships. Experience today, the world's most intuitive omnichannel contact center software. This could be the beginning of a beautiful relationship. Get in touch › Contact Center Software: Foster a long term, full service relationship Effortless contact center software for better customer service. We made our contact center software easy to use, because even the most sophisticated technology should feel simple. Our full-suite of contact center software can increase the potential of your call center, and streamline your operations by integrating your back-end processes, customer data, service agents, and customers on a single platform. Greater flexibility at a fraction of the cost. As the primary hub of customer interactions, the call center software is the strategic nerve center of your customer experience strategy. Our contact center software solution enables end-to-end management of the customer experience by unifying customer database, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver the very best in customer experiences across channels. Easy for end users, agents and customers to use. Today customer’s want their service experience with your company to be one thing: EFFORTLESS. Vocalcom makes it happen. Service and support agents are much more productive when the information and tools they need are consolidated in a single spot. By combining this agent view with other contact center management features, our contact center software solution lets agents reduce the length of calls, increase first-call resolutions and respond in a personalized, loyalty-enhancing way. Contact Center Solution with Multichannel Integration. To put together a multichannel call center software with traditional contact center software, you’ll need to interconnect a host of technologies from multiple vendors—a costly, and risky proposition. With our contact center software solution, your agents gain a single integrated platform to deliver outstanding support across all channels, wherever customers turn for service. Contact Center Software with a Single View of All Customers' Interactions. Smarter Contact Center Software. Responses don’t just need to be right; they need to be quick. With a single-click user interface, screen pops with data and context, and powerful multi-channel tools, our contact center software offers a 360° customer view and everything you need to speed up support, sales, and telemarketing activities. The Unified Agent Desktop. The agent web app present a complete view to agents with helpful guided prompts and related solutions to help agents deliver in-depth response for customers with half the number of clicks and without much navigation. With our contact center software solution, even new agents can act as fast as seasoned pros—As a result, reduced training costs and faster onboarding. Simple Customer Service Software. Contact center software from Vocalcom is the leading cloud contact center software solutions, bringing businesses and customers closer together. Our contact center software application makes it easy to communicate with your customers via their preferred channel with minimal customer effort. All of this is delivered with the simplicity and functionality required by a modern customer engagement. contact Center Software to Spare. Here’s a key Vocalcom innovation you won’t find in ordinary contact center software : The agent workspace can automatically present related solutions to help agents quickly interpret and resolve customer inquiries. As a result, our call center software lets even new agents resolve issues as fast as seasoned pros. Contact Center Software: Easy to Use and Make Changes (even for non-techies) Contact Center Software Solution Evolves to the Cloud. Our contact center software is delivered in the cloud, by subscription, so you’re freed from the ongoing expense and headaches of running and maintaining IT infrastructure. There’s no need to buy hardware or software, no upgrades or maintenance fees. You pay only for what you use, and are always up-to-date with the latest capabilities available while leaving your IT ressources free. A single Contact Center Platform Across All Your Locations. Our contact center software let you integrate remote offices, at-home agent, globally distributed workforces, multi-site locations, and outsourced locations so they operate seamlessly. Our contact center solution allow you to get the most productive and cost-effective agent arrangement for your business while connecting the next generation of apps, devices, and customers. Contact Center Software: Agent collaboration. Customers get faster, better answers when they can speak to someone with relevant expertise. Our customer service software makes this connection happen with an array of sophisticated queuing tools. Unlike other contact center software solution, our flawless software makes it easy for agents to solve challenging customer issues by identifying and collaborating with other agents and staff. Accessibility by Disabled Employees Our contact center software solution is compatible with JAWS screen reading software; and upon customer request, Vocalcom will make minor script modifications to our call center software without charge, subject to a limit of two hours of professional service time, to enable JAWS to better meet the customer’s needs. Making Customer Service Fast and Easy Enter the effortless contact center software to turn each customer interaction into a positive business outcome. Our modern contact center software solution will help you meet your customers' demands at each stage of the customer lifecycle — and make delivering service effortless for your agents and provide effortless service experiences for your customers. 66% of customers report that they primarily rely on the phone three years ago — Today, only 28% 94% of customers will repurchase due to a low-effort experience — Customers value Ease 42% of service agent are unable to efficiently resolve customer issues due to archaic user interface, and multiple applications. Customers need more than convenient access to customer service; they need a level of genuine human interaction that drive positive experience. «Delight» increase operating costs 10-20% - and only happen 16% of the time. However, recent studies show 29% of consumers prefer online customer service, and 62% have used social media. Get Ready for the Shift! *Source: CEB Analysis Watch how Vocalcom can help › The explosive growth of social and mobile are transforming customer service technology. Is your business ready? www.aws.com www.appexchange.salesforce.com www.us.westcon.com www.fr.slideshare.net www.shopperapproved.com www.itunes.apple.com www.twitter.com www.linkedin.com www.plus.google.com www.facebook.com www.youtube.com www.vimeo.com www.dailymotion.com www.pinterest.com www.flickr.com www.getapp.com www.reddit.com www.blogspot.fr www.prnewswire.com www.prweb.com www.voip-info.org www.about.me www.prlog.org www.sbwire.com www.crunchbase.com www.callcenterinfo.tmcnet.com www.finance.yahoo.com www.vocalcom.com/rss/ All-in-one Cloud Contact Center Simple, Open and Smart All-in-one from day one Headlines Blog Feed Latest News Next Event 6 Golden Rules for Effective Telemarketing - See more Vocalcom Awarded a 2017 CRM Excellence Award for its new Omnichannel Customer Interaction Software for Salesforce - See more October 04, 2017, Mexico - CONACRE CONVECOB - See more October 05, 2017, Tunis, Tunisia - Les Rencontres Africa 2017 - See more October 22, 2017, Dubai, United Arab Emirates - - See more Design Better Customer Journeys Give your customers the best experience, every time while creating personalized, conversational experiences, no matter where or how customers interact with your company. Manage All Customer Interactions as One Single Conversation Easy does it. Vocalcom is a new generation of cloud contact center platform that works with existing systems and supports ALL channels. It's the hub, the central tool you connect everything to. What makes Vocalcom stand out is its powerfully simplistic interface optimized to increase speed and efficiency and deliver effortless, personalized and consistent customer experiences — Every time. Schedule a demo › [ Get it All Together. All in One Place ] With the service platform that keeps the conversation flowing, you have everything you need for faster, better and smarter customer conversations across digital and voice channels. More Sales. Better Service. Sign up for a demo Turn Your Service and Sales Reps into a Selling Machine Have 2X more conversations from outbound calls and accelerate lead response. Vocalcom for Sales creates a call cadence that drive efficiency, productivity and results. It empowers inside sales with automated dialing tools, smart list prioritization, the faster inbound call routing, one-click dialing, texting, and email, from within Salesforce. The Vocalcom platform for sales makes each customer interaction more profitable. Book a demo › [ Find Customers, and Close Deals Faster ] Want a big jump in revenues? Accelerate sales productivity with automated dialing, intelligent lead prioritization, and instant automation. An integrated system to contact, connect and close more deals. All in one console. Get started Simplify Your IT. Drive Greater Cost Savings and Profitability Welcome to the Vocalcom world, where artificial intelligence (AI) is seamlessly integrated into the call flow alongside live agents. Vocalcom makes it easy for contact centers to optimize operations and processes while providing customers with omnichannel self-service interactions that are simple, efficient and available over any channel. It's a cloud-based platform, which means there is no infrastructure to buy, set up, or manage. Schedule a demo › What we love about the Vocalcom solution is the simplicity of having everything inside of Salesforce and being able to manage everything from within the platform (Voice and digital channels) The omni-channel routing provided by Vocalcom allow us to deliver personalized omnichannel customer experiences, create effortless customer journeys, and build lasting profitable customer relationships. Choosewell Health We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier. ITV Vocalcom has transformed majicJack’s call center, revolutionizing our customer experience and increasing the efficiency of both the sales and service teams. Since we switched to Vocalcom, agents productivity has tripled and customer satisfaction has increased by up to 37%. The Vocalcom user interface is amazing, one of the nicest I've seen. MagicJack Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI Australian Credit and Finance Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance. At this point technology becomes a real competitive differentiator for us Data Base Factory We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise. Pixmania Happy Customers are the bottom line Built for speed. Vocalcom provides connected, more intelligent self-service and empowers agents to support customers everywhere with smarter, faster communication tools 20+ Years of customer engagement leadership 550,000+ Users in 80+ countries across five continents 4,000+ Companies trust us with their customers 1 Billion+ Interactions processed annually The Right Software Can do a Lot For Your Company Reach new levels of productivity and operational efficiency while building a more personal relationship with every customer. Vocalcom platform brings all customer conversation to one place, removing the separation between communication channels and CRM while maintaining personalized contextual communications over time and across all channels. So, your team works smarter and performs better. Book a demo > The industry’s leading omnichannel platform Learn more Vocalcom wins Gold Stevie Award for Sales & Customer Service The company has won the 2017 Gold ‘Contact Center Solution – New Version’, in the 11th annual Stevie Awards for Sales & Customer Service. Learn more 2016 CUSTOMER Contact Center Technology Award winner This award distinguishes vendors success as innovators, thought leaders, and market movers in the contact center and customer care industries. Learn more 6 Years in a Row Vocalcom Cloud is recognized as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, based on completeness of vision and ability to execute. We're giving qualifying startups free software for a year. How to apply? You must be new to Vocalcom and have less than €250k in funding. Check out the Vocalcom Startups and SMBs program › Vocalcom Legals Privacy Sell Service Cloud Jobs Forms Sitemap Index map Locations Contact Us Blog 10.038FOLLOWERS 108.223FOLLOWERS 10.188FOLLOWERS 33.857FOLLOWERS 10.248FOLLOWERS 1.418.183 VIEWS 2.288 FOLLOWERS 45 SLIDES 11.725 VIEWS Contact Center Software Omnichannel Smart Dialer Inside Sales Small Businesses Vocalcom for Salesforce Chat Mobile Social Customer Survey Personalized Video Pricing Customers stories Blog News & Press Copyright © 2017 Vocalcom. All rights reserved. 25 Rue Balzac - 75008 Paris, France 4.8/5 on 75 verified customer reviews Vocalcom France Sitemap Forms Contact Sales Contact Us Try for free Request a Demo Try for Free Demo Contact us Vocalcom More info Share Discuss Follow us