Login Menu Rising Energy Prices: If you're worried about being able to afford your water bill, click here Manage your Welsh Water account online Looking after your Welsh Water account has never been easier! Login to view your account or Sign Up to get access. Make a payment Set up a direct debit My account online Moving home Report an issue Submit a meter reading Help and Advice Why has my bill gone up? Support with bills Signing up to My Account Could you save money with a water meter? Rising Energy Prices We're aware that many of our customers may be impacted financially by the increasing cost of energy bills. If you are affected by this and struggling to pay your water bill, more information can be found online. Find out more In your area Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates. or Use my location My Account online Sign up for 'My Account' online to take full advantage of our online services. View and manage your account online, see your bills, and get personalised help and advice. Find out more General content Drinking Water Quality Supplying high quality drinking water at all times is a priority to us. Sometimes things can go wrong, so we've provided some information to help if your water doesn't seem right. Having problems paying your bill? Payment and debt advice If you're having issues paying your bill, you're in debt on your account, or you've simply missed a payment - please don't ignore it. We have lots of help & advice available, and contacts for support organisations if you need them. Our friendly team are always happy to talk through your circumstances and find a solution which is right for you. Find out how we can help Sign up for our Priority Services At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible. Find out more Our HelpU Social Tariffs The HelpU tariff helps low income households by putting a cap on the amount you have to pay for your water. If you are on a 12 month HelpU social tariff, it may be approaching its end date. We may have also contacted you recently about your HelpU tariff, either to complete an income assessment or to reapply for the tariff. You can check, apply or reapply for a further 12 months of reduced bills online now. Take me there Careers Join our talent community Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day. Visit our careers Latest news 3 December 2021 Welsh Water trial hybrid generator in Rhymney Corporate 1 / 3 Item 1 of 3 Watersafe - Local Approved Plumbers Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location. or Use my location Not for Profit Three little words that make a big difference to a lot of people. We’re the only water company of its kind in the UK. We don’t have shareholders, which means we put every penny back into looking after your water and our beautiful environment - now and for years to come. Learn more Get in touch We can point you to the right place. In your area Incidents or planned works near you. Together we can end domestic abuse Find out more Explore our site About us Annual Report and Accounts Blog Careers Contact Us Education Environment Library Online services Dwr Cymru Welsh Water Facebook Dwr Cymru Welsh Water Twitter Dwr Cymru Welsh Water Linked In Legal Notice Data Protection Anti-Slavery Statement Privacy Policy Social Media Privacy Notice Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT. © Dŵr Cymru Cyf Our use of cookies As a not for profit organisation, we use cookies to help us understand how we can improve our services to you. You can manage your cookie preferences at any time on our Cookie Policy page. Manage preferences Reject Non-Essential Cookies Allow all cookies Ask Lili for help