Inflection Law Enforcement Guidelines This guide is designed for U.S. law enforcement seeking information related to websites and services operated by Inflection.com, inc. and Inflection Risk Solutions, LLC. These websites and services include GoodHire.com and Inflection's Safe Decision and Insights APIs. These guidelines describe what information we collect, the form of legal process required for different types of information, and what we require before producing information. These guidelines are not intended as legal advice. Please contact us if you have questions. Here is how each Inflection service works. GoodHire.com is an FCRA-compliant consumer reporting agency, specializing in employment screening. On behalf of verified businesses, the service runs background checks on these businesses’ prospective and current employees. Only verified employers can submit customer registration information to GoodHire.com and purchase reports using the service. Inflection’s Safe Decision API offers FCRA-compliant background screening services to verified businesses for non-employment purposes. Inflection’s Insights API solution provides businesses with tools to verify the identity of individuals that they interact with. Your legal request should identify you and what you seek. Your agency’s name; Requesting agent’s name, officer ID or badge number, email address & direct phone number; The Inflection service you seek information from; Information describing the subject of the investigation, if relevant; The specific information we possess that you seek (see below); and A deadline for our response. Here are the preferred methods of communication. Inflection prefers to provide records via email, fax, or mail. We ask that your legal request expressly permit Inflection to produce records in this manner unless such production is insufficient and in-person witness testimony is necessary. Here are the types of information we collect. Your request should identify the specific material you seek (e.g. “IP address from account registration”). The more precise your request, the quicker we can process it. Customer Registration Information Full name Email address associated with an account or purchase Billing address and/or zip code IP address, User Agent, and referral page from account registration IP addresses related to logins and sessions, and the pages visited by a specific IP address (this information is only retained for 10 days) Non-content information related to a specific customer-created message (e.g. To:/From: and date) Transaction Records Credit card information Purchase records including order date, order number, product or report purchased, associated search query, and item status Non-subscriber purchase information such as date, transaction ID, amount of purchase, type/status of purchase, and reason for status Non-content information related to a specific message or correspondence (e.g. To:/From: and date) Messages sent by Inflection.com, Inc. to the relevant customer including messages related to transactions, customer queries, products, and services User Content Recorded phone calls between Inflection customers and Inflection Messages sent by a registered user to Inflection Here is the minimum legal process we require for each category of information. We require at least a valid subpoena issued under state or federal law or warrant based on probable cause in order to produce customer registration information, transaction records, and user content. When providing a search warrant, it should be issued under the procedures described in the U.S. Federal Rules of Criminal Procedure (or equivalent state criminal procedure laws). Your request should be sent to: Inflection Privacy Team By email: lawenforcement@inflection.com By mail: Inflection ATTN: Inflection Privacy Team 555 Twin Dolphin Drive, Suite 630 Redwood City, CA 94065 Our goal is to provide customers with notice. Unless your legal request includes a court order prohibiting Inflection from providing notice to an affected user (e.g., an order under 18 U.S.C. § 2705(b)), Inflection may provide that user with notice except in certain limited cases where we believe that notice would be counterproductive, such as situations involving imminent physical harm or harm to minors. If we provide advance notice, we will also provide the user with the opportunity to obtain a copy of the relevant legal request. We explain this in our privacy policy on each website. Law enforcement officials who believe that user notice may hinder an investigation should seek a court order and attach that order to the legal request upon providing it to Inflection. We include the complete legal request served on Inflection when we notify users of requests for their information. To the extent that it does not decrease the user’s ability to understand the request and seek legal advice, we will redact the requestor’s identifying information (i.e., officer or investigator name, email, phone) from a request before we provide a copy to the affected user. Emergency Requests Inflection may produce information in certain emergency circumstances that involve imminent or serious bodily harm to a person. Examples include requests relating to harm to minors or children and credible threats towards identifiable persons. Your emergency request should at a minimum include: (1) a detailed explanation of why the request satisfies Inflection’s standard for an emergency request and (2) the minimum information necessary to resolve the emergency. If you need to contact Inflection for an emergency, please call 1-402-861-4980. Preservation Of User Information Inflection will preserve information upon receiving a request under the Electronic Communications Privacy Act. See 18 U.S.C. § 2703(f). Inflection requires the following for preservation requests: (1) identification of the exact information to be preserved for 90 days pending the issuance of legal process, (2) the name of the user and/or relevant Inflection page URL, and (3) the date that preservation should begin. Upon receiving the request, Inflection will set aside a copy of the requested records. Inflection will not record or preserve information in a prospective manner upon receiving a preservation request. Inflection retains the right to require reimbursement for costs, including reimbursement in advance of preserving user information, and to seek enforcement of such costs. See 18 U.S.C. § 2706. Unless Inflection obtains an extension request before the 90 calendar days have lapsed, Inflection will delete the relevant records on the 91st day. To be effective, any preservation request for user content must be received before a user or moderator deletes such content. Civil Process Inflection will inform users about civil subpoenas for their information and provide them with the opportunity to quash such subpoenas before we produce any information requested by any such subpoena. Inflection is a Delaware company and thus requires legal process issued in compliance with state law. In Delaware, an out-of-state civil litigant must take certain steps in order to issue a subpoena that has authority in the state. International Requests Inflection is an American company. For information Inflection hosts in the United States, Inflection will respond to foreign legal requests only if they are issued by a U.S. court pursuant to a mutual legal assistance treaty or a letter rogatory. Additional Information Inflection’s receipt or compliance with any legal process does not waive any objections Inflection may have to such process, including but not limited to notice, personal jurisdiction, or venue. If you have any questions about this guide, please reach out to us: lawenforcement@inflection.com HEADQUARTERS 303 Twin Dolphin Dr, # 600 Redwood City, CA 94065 SOLUTIONS GoodHire SafeDecision API Insight API ABOUT Leadership Press Impact Transparency Report Law Enforcement Guidelines CAREERS CONTACT © 2021 Inflection Risk Solutions, LLC. All rights reserved. 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