Locations & contacts HomeAbout usInvestorsSustainabilityMediaCareers Site services Site map FAQs Alert service Privacy policy Accessibility statement Terms & conditions Share this page on FAQs You are here: Home / Site services / FAQs Who are International Personal Finance's advisors? Please visit the advisors & brokers page for details. When is the next International Personal Finance AGM? Please visit our financial calendar. Full details will be given in the Notice of Annual General Meeting, sent to shareholders prior to the meeting. Can I receive my AGM documents electronically? Yes. In order to register to receive your documentation electronically, you will need to access the Registrars' website here. You will need your shareowner reference number, which can be found on your share certificate or dividend tax voucher. Visit managing your shareholding for further information about other online services. If I am unable to attend the AGM, can I appoint a proxy? Yes, full details will be given in the Notice of Annual General Meeting, sent to shareowners prior to the meeting. There is also an online proxy voting service provided by our Registrars. Visit managing your shareholding for further information about other online services. Where can I find out when International Personal Finance was founded? Our international home credit business started in 1997. International Personal Finance was incorporated in December 2006 and listed in July 2007. Please visit About us for further details. What are International Personal Finance's businesses? Please visit About us for an explanation of how our business is structured and useful information about our business operations, customers and community activities. Where does International Personal Finance operate? Visit Our operations for more details on our global businesses. What is International Personal Finance's strategy? Please visit Our strategy for further details. Where can I find out who International Personal Finance's key people are? Please visit Our people for further details. Where can I find presentations made to investors? Please visit the presentations and publications for further details. Where can I find key financial information? Please visit the Financials page for further details. Where can I find out about International Personal Finance's approach to corporate responsibility? Please visit the Sustainability section for further details. Where can I find Stock Exchange announcements? Please visit the news and announcements page for further details. Where can I find out about International Personal Finance's community involvement? Please visit sustainability in practice for further details. What are the key financial dates for International Personal Finance? Please visit the financial calendar for reporting dates. What is International Personal Finance's dividend policy? Our policy is to adopt a progressive dividend policy, reflecting the profitability of the Group's businesses as well as its capital and cash flow requirements to achieve a dividend cover of about 4-5 times. For more information visit dividend information. When is the next dividend due? Please visit our financial calendar for further details. Can I have my dividends paid directly into my bank or building society account? Yes, dividends can be paid directly into your account. The tax voucher will be sent to your registered address. You will need to complete a Dividend Mandate Form. Forms are available from Capita our Registrar. I have my dividends paid directly into my bank account. I have now changed my account; what do I do? You will need to complete a new dividend mandate form, or notify the Registrars of your new details in writing. Contact Capita our Registrar. I have not received my dividend cheque. What should I do? Contact Capita our Registrar, who can check the payment details. To avoid this problem, you may like to consider having your dividends paid directly into your bank or building society account. Is it possible to have a lost or invalid dividend cheque replaced? Yes. Contact our Registrars for assistance. Can my dividends be reinvested and used to buy more shares? Yes. The company offers a DRIP, or Dividend Re-Investment Plan, for shareholders. If you would like to join the DRIP please contact the Registrar and request the application form. How do I obtain a duplicate dividend tax voucher? Contact the Registrars, either in writing or by telephone, stating the date the dividend was paid, and a duplicate voucher will be supplied. A small charge is made for such requests. Contact details for the Registrar are available here. How do I obtain historical share prices of International Personal Finance shares, for the purpose of completing my tax return? Historical share prices can be found in the share price information section of this website, where we hold data since the company was listed. If you require share prices prior to this, you should contact your broker. When does International Personal Finance report its financial results? Please visit the financial calendar for reporting dates. Where can I monitor the share price of International Personal Finance? The company is listed on the London Stock Exchange. For the latest share price visit the share price section on the website. Where are International Personal Finance's shares listed? The company is listed on the London Stock Exchange. What is the stock/ticker symbol for International Personal Finance? The symbol on the London Stock Exchange is IPF. How do I buy/sell International Personal Finance shares? International Personal Finance plc shares can be bought and sold through a stockbroker or share dealing service. Can I transfer all or some of my shares? Yes if they are held in a certified form. You will need to obtain a Stock Transfer Form from the Registrars, and return this to them, together with your share certificate, to arrange the transfer of ownership. Contact our Registrar. Can you confirm the number of International Personal Finance plc shares I hold? If a simple confirmation of balance is required, a request can be made by telephone or fax to the Registrar. Requests for historical information must be made in writing. Who is the person that I contact if I have lost my share certificate or have a query about dividends? Please contact our Registrar. This can be done either in writing or by telephone, so that a restriction can be placed on the holding in case of any attempted fraud. You will then be sent a letter of indemnity, which must be completed and returned to the Registrars so that a replacement certificate can be issued. A charge will be made for this service. I reported a certificate missing but I have now found it. What should I do? If you have already completed a letter of indemnity and returned it to the Registrars, the original certificate is now invalid. Send the certificate to the Registrars to be cancelled. If you have not yet returned it, send the letter of indemnity back to the Registrars with a covering letter confirming that you have found the certificate and no longer require a replacement to be issued. Contact details for the Registrars are available here. I have more than one account, arising from inconsistencies in my name and/or address. To avoid duplicate mailings, can I amalgamate these accounts? Yes. You should notify the Registrars in writing confirming that the different registration details relate to one and the same person, quoting both account details, and they will amalgamate the holdings. Contact details for the Registrars are available here. I have changed my address; how do I notify you? You can do this on-line via Capita’s website http://www.capitaregistrars.com/shareholder.aspx. I have changed my name. What do I do? You should notify the Registrars in writing, enclosing a copy of your marriage certificate or change of name deed together with your share certificate(s). Contact details for the Registrars are available here. The shareowner has died. What do I do? If the shareowner is the sole holder you must notify the Registrars as soon as possible. A restriction will be placed on the holding to retain dividends until probate is registered. You will then be sent a "Notification of Death" letter which explains what is required from the executor or administrator of the Estate. If the shares are held in joint names, the account can be re-registered in the sole name of the other owner(s). Notify the Registrars in writing, enclosing the original share certificate and a photocopy of the death certificate, so that a replacement certificate can be issued in the new name(s). Contact details for the Registrars are available here. Who is the Company's Registrars? Capita Registrars, The Registry, 34 Beckenham Road, Beckenham, Kent, BR3 4TU, Telephone +44 (0) 20 8639 2000, www.capitaregistrars.com Which analysts cover International Personal Finance plc? Please visit the analyst coverage page for details of analysts who publish company research on International Personal Finance. How can I receive a copy of the Annual Report? International Personal Finance's Annual Report and Financial Statements are available on this website. If you wish to be notified by email when the report is available please contact investors@ipfin.co.uk. Is there a glossary of financial terms available? Yes. Please visit the investors glossary for details of financial terms. What is the Company's registered address? International Personal Finance plc Number Three Leeds City Office Park Meadow Lane Leeds LS11 5BD Tel +44 (0)113 285 6700 Fax +44 (0)113 285 6700 Email: enquiries@ipfin.co.uk What is the Company's registered number? 6018973 How can I contact International Personal Finance investor relations? Please visit the Investor contacts page for details. What are the key financial dates for International Personal Finance in 2010? Please visit the financial calendar for reporting dates. Top of page Print Basket Add page to print basket View print basket Site map FAQs Alert service Privacy policy Accessibility statement Terms & conditions RSS