FREQUENTLY ASKED QUESTIONS My product is defective. What should I do? For any product questions, suggestions and complaints about our Vileda products and our Vileda online shop orders you can call us at: Germany: +49 (0) 62 01 - 80 87 59 41 (Mo bis Fr von 08:00 - 18:00 h) or send e-mail to: vileda-info@fhp-ww.com Italy: +39 800 074 500 or visit contact us page Spain: +34 900 878 631 (Monday to Friday 09:00 - 18:00) Australia: +61 1800 500 513 or send e-mail to: vileda.enquiryaus@fhp-ww.com Great Britain: +44 0117 330 22 77 or send e-mail to: viledasupport@laundrycompany.co.uk For countries not listed above check your respective local Vileda web presence here. Where can I get spare parts? All spare parts listed in the manual on the last page can be ordered through our trading partners, respectively in our Vileda online shops. Check your respective local Vileda web presence. How long is the warranty? You'll find the detailed guarantee in the Vileda manual of your product. In general: The Vileda limited guarantee of 2 years does not cover non authorized repairs. The limited guarantee will automatically come to an end 2 years after the purchase date. (Australia: 1 year based on local law.) The guarantee will be annulled if the product is not used as indicated in the instructions manual, including, as an example: 1. If it has been damaged due to incorrect use or maintenance. 2. If any part is modified or replaced or if it is used in any way that is not recommended by Vileda. 3. If it is used with any parts not produced or not recommended by Vileda. 4. If it is used for purposes other than those specified by Vileda. If used or stored outdoors or for commercial purposes. LOST YOUR VILEDA PRODUCT MANUAL? No worries, download a new one here ... SERVICE ABOUT VILEDA PARTNER Copyright 2021 Freudenberg Home and Cleaning Solutions GmbH. Imprint Data Privacy Disclaimer Cookie Settings