LOG IN OUTAGE PAY BILL CONTACT Jackson, MI 30° RESIDENTIAL BUSINESS COMMUNITY COMPANY 30° Jackson, MI Partly to mostly cloudy Outage Center The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips. Smell natural gas? See a downed wire? Go to a safe location, call 9-1-1, then call us at 800-477-5050. Report An Outage Check Your Outage Status Current Situation 18.94 % With Power 11 Crews in the Field 9 Current Outages 985 Customers Affected Other Outage Reporting Gas Leak Call 9-1-1 first, then call us at 800-477-5050 Streetlight Outage Report a Streetlight That Isn’t Working Additional Information About Your Outage Get Alerts About Your Outage Stay Up-to-Date Via Text, Email or Phone Call Learn About Restoration Times Important Information About Estimated Restoration Times Storm Safety Tips Monitor your Estimated Restoration Time Learn to operate your generator safely Protect your equipment from power surges Make sure your family is safe and prepared for a power outage. SEE ALL TIPS HOW TO APPLY FOR CUSTOMER ELECTRIC OUTAGE CREDITS Additional Resources How we restore power, outage causes, FAQs and more. What Are the 5 Stages of Your Power Restoration? This tool will help explain what goes into each step of an outage and give you a better understanding what our crews are doing to restore your power every step of the way. START Prioritizing Power Restoration Learn how Consumers Energy prioritizes power restoration in your area. We start with securing public safety. Company representatives may be sent out to secure or guard downed power lines that threaten safety. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power. Frequently Asked Questions HOW DO I REPORT A POWER OUTAGE? HOW DO I CHECK THE STATUS OF A POWER OUTAGE? SHOULD I REPORT MY POWER OUTAGE, OR DO YOU ALREADY KNOW WHEN MY POWER IS OUT? VIEW ALL FAQs What Causes Outages? Regardless of the cause, you can be assured we’ll be there to restore your power. Press START and then click (or tap) the areas of the chart to learn more START RESIDENTIAL Billing & Payment Outage Center Residential Rates Programs & Services Save Money & Energy Renewable Energy Start, Stop Or Transfer Service Avoiding Scams Appliance Service Plan* Online Store Rebates BUSINESS Business Solutions Account Management Energy Efficiency Products & Services Avoiding Scams Renewable Energy Rate Plans News & Tips COMMUNITY Emergencies And Safety Corporate Giving Education Foundation Sustainability COMPANY Who We Are Careers Become A Supplier Clean Energy Economic Development Electric Generation Media Natural Gas Operations Trees And Power Lines GENERAL/RESIDENTIAL 800-477-5050 M-F: 7 a.m. - 6 p.m. Sat: 8 a.m. - 2 p.m. BUSINESS 800-805-0490 M-F: 8 a.m. - 4:30 p.m. © 2021 Consumers Energy Privacy Contact Terms Of Use Security Social Media Guidelines *Appliance Service Plan Is Not Regulated By The Michigan Public Service Commission. Appliance Service Plan Does Not Affect Your Regulated Utility Service.