Blog News Schedule A Demo Support Company Products Use Cases Customers Partners Resources Contact Careers Join Our World-Class Team Knoa Software, based in New York City, is a leading provider of B2B software for measuring and managing end user experience. Our flagship user analytics offering, “SAP UEM by Knoa,” is resold worldwide by SAP. We are a pioneer in the end user experience management space, with a patented technology and a unique set of analytics. SAP UEM by Knoa is available for on-premises deployment and as a cloud-based subscription service, with mature customer implementations on every continent. We are looking to expand our global support operations team with mid- and senior-level software support engineers. Software Test Engineer Position Overview: Are you looking to work on a system that provides Google Analytics visibility into business enterprise and mobile apps? Like consumer products, workplace software is rapidly evolving. That evolution is disruptive to corporate employees and processes. If you want to help fortune 500 companies navigate the process embracing this change while retaining their substantial software investment, this could be the role for you. What You Will Get: A key role in a small team of dedicated professionals Opportunity to work with multiple technology stacks A chance to control entire test suite, from test case to execution plans Autonomy and flexibility The chance to develop automated test suites Direct access to the development and product teams What You Will Do: Test case design, improvement, execution Defect identification and follow-up Create automated test script using automation test tool such as Ranorex, PowerShell and Windows system utilities Improve, innovate test methodology to increase effectiveness and efficiency of software testing Provide clear, concise and precise status What You Will Need: 2+ years software testing experience in software product development Bachelor’s Degree in Computer Engineering or similar discipline technical Degree Strong knowledge in Windows Operating system, Java VM, database, network environment Excellent analytical and problem-solving skill Good verbal and written communication skills A knack for hunting down the elusive defect Experience in test automation script creation, maintenance, and debugging Experience with Ranorex automation a strong plus Experience with C#, SQL, Java and/or javascript a plus Experience with Jira, Jenkins, and/or SVN a plus Customer Success Manager Position Overview: Customer Success is one of our core priorities as a company. The customer success manager will own and drive success for our customers. This role is cross-functional and includes a wide range of responsibilities, from customer on-boarding, product adoption, advocacy, reference-ability, to account renewals and up-sell. Responsibilities: Define and Optimize Customer Lifecycle Map customer journey Develop listening points in journey (e.g., product usage, satisfaction, etc.) Standardize interventions for each point in journey Define segmentation of customer base and varying strategies Manage Customer Success Activities Participate in customer onboarding, training, professional services Drive customer advocacy and reference-ability Promote renewals, cross-sell / up-sell opportunities Measure Effectiveness of Customer Success Define operational metrics for measuring customer success, create cadence for review within team Expose success metrics to executive team, company and board Drive Customer Success Outcomes Increase renewal rates and reduce churn Expand our revenue in accounts through cross-sell and up-sell Customer Advocate Create company-wide customer feedback loop Align with Marketing, Product, Sales, and Executive teams to inspire and promote customer success activities Required Experience/Skills Located in the tri-state area, to be able to commute regularly to our NYC office 3+ years of experience in a direct customer-facing role 5+ years of total professional experience SAP industry experience a must have Strong technical background, i.e. able to grasp and relay technical concepts, perform product configuration, run product demos, conduct product training workshops, etc. No development experience required Ability to manage influence through persuasion, negotiation, and consensus building Combined background of post-sale and sales experience Strong empathy for customers Willingness to travel to customer sites, typically once a month Deep understanding of value drivers in recurring revenue business models Demonstrated desire for continuous learning and improvement Excellent communication and presentation skills Relevant Bachelor’s degree; preference for computer science or related degrees BI or analytics experience a strong plus Production Support Engineer Responsibilities: Provide expert, hands-on support with product installation, configuration, and troubleshooting in client production environments. Take ownership of technical support tasks, as part of larger implementation projects, by working collaboratively with clients and/or Knoa Implementation Partners. Research, diagnose, troubleshoot and identify solutions to resolve issues encountered during product installation or upgrades. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Interface with third-party support organization for level 1 and 2 support issues Interface with Knoa engineering teams for level 3 support issues Author technical documentation (such as installation notes) and contribute to the knowledge base maintained by the Support organization. Participate in internal UAT cycles, to verify as well as acquire knowledge about new product releases. Qualifications: BS degree in Information Technology, Computer Science or equivalent Proven working experience in enterprise software support, cloud support or as a software or QA engineer Four-plus years of application support experience on Java based solutions or two-plus years of Java development experience Knowledge of Java, SQL, and basic Windows and Linux commands Experience with technical and process documentation Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills Bi-lingual skills (English and Spanish) preferred, but not required Contact Details: Qualified candidates are encouraged to send a resume to hr@knoa.com or apply via our LinkedIn posting: https://www.linkedin.com/jobs/view/465716863/ Senior Java Developer Skills/Experiences: BS or MS in Computer Science or equivalent work experience 3-5 years of Java experience Strong foundation and proven professional experience in developing data-driven web applications Experience developing server-side cutting edge Java applications Experience using Hibernate/JPA, Spring, Web Services (AJAX/Rest/Web Sockets) Experience in Wicket a strong plus Experience in PHP and JQuery a plus Experience HTML5, JavaScript, CSS a plus Experience with software engineering tools including Apache Ant, Maven, Hibernate Tools, etc. Solid foundation in relational database design and development Well-defined test driven development practices Experience in SaaS applications a strong plus Experience with BusinessObjects a plus Good communications skills The Knoa World Being part of a great organization is one of the major perks of being a professional. It defines who you are and where you are going. Here are some of the reasons why you want to work for Knoa: Being in the Enterprise Software space with partners such as SAP and Oracle Knoa is a leader in Analytics Software International presence in all continents (except Antarctica) Competitive Salary Great diverse culture & team spirit Would love to have that “I was with them when they were small story.” Dress down environment Generous time off policy Medical/Dental/Vision/life insurance Located near the culturally eclectic Union Square Park Relocation assistance provided Contact Details: Qualified candidates are encouraged to send a resume to hr@knoa.com or apply via our LinkedIn posting: https://www.linkedin.com/jobs/view/465709863/ About Knoa Software Knoa Software Inc, based in NYC, is a leading provider of B2B software for measuring and managing end user experience. Knoa’s flagship user analytics offering, “SAP UEM by Knoa”, is resold worldwide by SAP SE. Knoa Software is a pioneer in the end user experience management space, with a patented technology and a unique set of analytics. SAP UEM by Knoa is available for on-premises deployment and as a cloud-based subscription service. KNOA SOFTWARE Knoa Software provides software and services to help global organizations identify how people and processes are supported by their enterprise software solutions – increasing technology adoption, user engagement and delivering business value. twitter facebook linkedin youtube PRODUCTS Knoa UEM for SAP Knoa UEM for Oracle Knoa UEM for Enterprise Security and Privacy QUICK LINKS Customer Login Support Trademarks Privacy USE CASES Business Optimization Cloud Migration Digital Transformation Employee Experience Management Help Desk Remote Workforce Robotic Process Automation User Adoption User Enablement & Training Workforce Efficiency CUSTOMERS Customer Success Blueprint for Success ROI Calculator PARTNERS Partner Services Become a Partner Consulting Partners Systems Integrators SAP Partnership OTHER LINKS About Blog Careers Contact Events News © Knoa Software