Choose Location Contact Us Sign In/Register Home Billing Report Outage or Emergency Start/Stop Service Save Energy Our Stories Home Terms & Conditions This page states the Terms and Conditions under which You, the Website visitor ("You") may use this Website, which is owned by Dominion Energy, Inc. ("Dominion Energy"), and any affiliate Websites where these Terms and Conditions (“Terms”) are posted (collectively, the “Website”). Please read this page carefully. By using the Website, You agree to be bound by all of the Terms and Conditions set forth below. If You do not accept these Terms and Conditions, please do not use the Website. Dominion Energy may, in its sole discretion, revise these Terms and Conditions (the “Terms”) at any time; therefore, You should visit this page periodically to review the Terms and Conditions. Your continued use of the Website following a change to these Terms constitutes Your continued acceptance of all revisions to the Terms. Website Accessibility Dominion Energy is committed to facilitating the accessibility and usability of its Website for people with disabilities. As part of this commitment, Dominion Energy is continually improving our Website to make it accessible and remove barriers for our users. If You are using a screen reader or other auxiliary aid and are having problems using this Website, please let us know. "Safe Harbor" Statement Regarding Forward-looking Information or Statements This Website and documents within it contain forward-looking statements that involve risks and uncertainties. Factors that could cause actual results to differ materially from those in the forward-looking statements are detailed from time to time in reports filed by Dominion Energy with the SEC, including Forms 8-K, 10-Q and 10-K, and may include the following: Factors affecting operations, such as: unusual weather conditions, catastrophic weather-related damage, environmental incidents and unusual maintenance and repairs; State and Federal legislative and regulatory developments; The effects of present and prospective competition; Dominion Energy's pursuit of potential business strategies, including acquisitions or dispositions of assets or the development of additional power generation facilities; Financial or regulatory accounting principles and policies imposed by governing bodies; The effects of geopolitical events, including the threat of domestic terrorism; Changing market conditions and other factors related to physical and financial energy trading activities, including price, basis, counterparty credit risk, liquidity, volatility, capacity, transmission, currency exchange rates, interest rates and warranty risks; and Financial market conditions, including availability and cost of capital, and Dominion Energy's ability to obtain financing on favorable terms. Dominion Energy has based its forward-looking statements on management's beliefs and assumptions using information available at the time the statements were made. Dominion Energy cautions the reader not to place undue reliance on its forward-looking statements because the assumptions, beliefs, expectations and projections about future events may and often do materially differ from actual results. Dominion Energy undertakes no obligation to update any forward-looking statement to reflect developments occurring after the statement is made. The information contained in or made available through this Website (including but not limited to information contained on blogs, message boards, in text files, or in chats) cannot replace or substitute for, and is not intended to replace or substitute for the services of trained professionals in any field, including, but not limited to, engineering, construction, financial, medical, or legal matters. In addition, Dominion Energy regularly deletes content on this Website that is not required by applicable laws or regulations. Content on this Website may be changed without notice and may not be retained by Dominion Energy once deleted. Use of Site Material The contents of the Website, such as text, graphics, images and other content (the "Site Material") are owned by or licensed to Dominion Energy and are protected by copyright under both United States and foreign laws. Dominion Energy hereby grants to You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to view and download a single copy of the Site Material for Your personal or internal business use. Unauthorized use of the Site Material violates copyright, trademark, and other laws. You agree to retain all copyright and other proprietary notices contained in the original Site Material on any copy You make of such material. Unless specifically authorized by the Company or allowed by applicable laws and regulations, You may not sell or modify our Site Material or reproduce, display, distribute or publish the Site Material except as expressly permitted herein. You agree You will not access or use the Site Material for any public or commercial purpose, except as expressly permitted herein. Use of the Site Material on any other Website or in a networked environment is prohibited. You may not use the Website for the purpose of competing with Dominion Energy. Restrictions on Use of the Website In exchange for the license to use the Website, You agree You will not: use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on this Website; take any action to interfere with, or disrupt, this Website, circumvent security measures or attempt to exceed the limited authorization and access granted to You under these Terms; probe, scan or test the vulnerability of our Website or any system or network; forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted to or through the Website; reverse engineer, decompile or modify the Website, in whole or in part; use the Website in any way that could interfere with, disrupt or negatively affect the Website or its servers or networks; or encourage or promote any activity that violates these Terms. Trademarks The names, marks and logos appearing included in the Site Material are, unless otherwise noted, trademarks owned by or licensed to Dominion Energy or an affiliated company. The use of these marks, except as provided in these Terms and Conditions, is prohibited. From time to time, Dominion Energy makes fair use in this Website of trademarks owned and used by third parties. Any such marks are clearly noted, and Dominion Energy makes no claim to ownership of those marks. Limitation of Liability Although Dominion Energy strives for accuracy in all elements of the Site Material, it may contain inaccuracies or typographical errors. Additionally, while users of this Website are bound by these Terms not to submit false material, Dominion Energy cannot be responsible for the violation of these Terms by users, or for the reliance by users upon false or misleading material submitted by other users. Dominion Energy makes no representations about the accuracy, reliability, completeness, or timeliness of the material on the Website or about the results to be obtained from using the Website. You use the Website and its material at Your own risk. Because we do not control the security of the Internet or other networks You use to access the Website or communicate with us, including social media platforms, we can’t be, and are not, responsible for the security of information You choose to communicate with Dominion Energy or with other users while it is being transmitted. Dominion Energy is not responsible for any data lost during transmission. DOMINION ENERGY DOES NOT WARRANT THE WEBSITE WILL OPERATE ERROR-FREE OR THE WEBSITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIAL. IF YOUR USE OF THE WEBSITE OR THE SITE MATERIAL RESULTS IN ANY COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, DOMINION ENERGY SHALL NOT BE RESPONSIBLE FOR THOSE COSTS OR EXPENSES. THIS WEBSITE AND ITS MATERIAL ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. DOMINION ENERGY, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. ALTHOUGH DOMINION ENERGY STRIVES TO PROVIDE THOROUGH AND ACCURATE MATERIALS ON ITS SITE, WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS. Disclaimer of Damages IN NO EVENT SHALL DOMINION ENERGY, ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, AGENTS OR REPRESENTATIVES BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE USE OR INABILITY TO USE THE WEBSITE, MATERIAL ON THIS WEBSITE OR SITES LINKED TO THIS WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT DOMINION ENERGY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to You. If this section is held to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law. User Submissions Dominion Energy welcomes Your comments on our Website, products, and services. By sending us creative suggestions, ideas, notes, drawings, concepts, feedback, inventions or other information, or by posting any comments, submissions, photos, or videos on the Website (collectively, the "Information"), You grant to Dominion Energy a perpetual, irrevocable, worldwide, non-exclusive, fully-paid-up, royalty-free, sublicensable license to reproduce, display, perform, distribute, store, modify, make derivative works from, and otherwise use the Information in any manner and for any purpose, without compensation to the provider of the Information, unless You and Dominion Energy expressly agree otherwise in writing. You hereby acknowledge and agree the Information is not confidential, and Your provision of such Information is gratuitous and unsolicited, and does not place Dominion Energy under any fiduciary or other obligation. As a user of this Website, You are responsible for Your own communications and are responsible for the consequences of their posting. Therefore, You may not: transmit to us material that is copyrighted, unless You are the copyright owner or have the permission to post it and to grant the rights described in the preceding paragraph; send material that reveals trade secrets, unless You own them or have the permission of the owner to post them and grant the rights described in the preceding paragraph; send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; send sexually-explicit images; send advertisements or solicitations of business; send chain letters or pyramid schemes; or impersonate another person. In addition, You may not post or submit Information that solicits funds, or that advertises or solicits goods or services. You may not post Information known to be false. You may not post or transmit any Information, software or other material that contains a virus or other harmful component. Dominion Energy reserves the right to deny access to this Website for violating these Terms or any applicable law, regulation or rule and reserves the right to remove any Information or communications from this Website. The violation of any of these Terms shall result in the immediate revocation of Your license to use the Site Material and obligates You to immediately destroy any copies of the Site Material in Your possession. Links This Website contains links to Websites owned by third parties. These links are provided solely as a convenience to You and are not an endorsement by Dominion Energy of the contents on those other sites. Dominion Energy is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If You decide to visit any third-party sites using links from this Website, You do so at Your own risk. Linking to Us You may link to the Website, provided (i) Your link does not alter in any way the visual presentation or appearance of the Website, or create a frame around the Website; (ii) Your link, and the surrounding content or material, do not imply or suggest we approve or endorse You, Your Website or application, or Your goods and services, except as we may separately have agreed with You in writing; and (iii) Your Website does not contain any material or content that is libelous, obscene, criminal, pornographic, or which infringes or otherwise violates, or advocates the infringement or other violation of, any third party rights. We may, at any time, in our sole discretion, terminate Your right to link to any pages of our Website. In such event, upon our request, You agree to immediately remove all links to our Site. Communications Dominion Energy communicates with its customers through the use of email and text messaging to provide information about the customer’s account or service (“Communications”). The contents of Communications including text, graphics, images and other information may be protected by copyright under both United States and foreign laws. The names, marks and logos appearing or included in Communications are, unless otherwise noted, trademarks owned by or licensed to Dominion Energy or an affiliated company. Unless otherwise expressly authorized by Dominion Energy in writing, the use of these trademarks is strictly prohibited. Dominion Energy believes the information contained in Communications to be accurate as of the date of the communication, however, information may be superseded or modified due to changes in laws, regulations, Dominion Energy's policies, or otherwise. Dominion Energy Action Messaging Services Dominion Energy Action offers an SMS messaging service. You may use this service to receive important company updates on projects and legislative initiatives. This service will be shared with Dominion Energy employees, retirees, and shareholders through communications and events and is also available using the information below. You may opt-in to this service by texting “ALL IN” to (855) 545-3792 or sign up for SMS service at https://www.dominionenergyaction.com. You may opt-out at any time by following the instructions below or via the website. Wireless carrier terms, conditions, message and data rates apply for messaging. Message frequency varies per user. You will only receive a message as a response to texting-in, and you will not receive outbound messages. If you have any questions about your text plan or data plan, contact your wireless provider. To cancel your service, text “STOP” to (855) 545-3792. We will respond with a single SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. Text “HELP” to (855) 545-3792 for a brief help message. When we receive a “HELP” message, we will provide instructions on how to use this service and how to unsubscribe. You may also contact Dominion Energy support at +1 (804) 771-3623 or email us at info@dominionenergyaction.com. Participating carriers include AT&T Boost Mobile, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular, Nextel, and Virgin Mobile. T-Mobile is not liable for delayed or undelivered messages. Your Account The services and applications available electronically on this Website (the "Services"), and all applicable fees and service charges, may be altered or amended by Dominion Energy from time to time. Profile Information If You access this Website without creating a Service Profile, You may do so as a visitor and will not be required to provide personally identifiable information. However, to access certain features of the Website, You may be required to create a Service Profile. You agree that all information You provide to us in connection with Your Service Profile is accurate and You will continue to update such information so it remains current. We reserve the right to terminate or suspend Your Service Profile if we have reason to believe You have provided false or out-of-date information. Password and Security You agree not to give or make available Your password or other means to access Your account to any unauthorized individuals. You are solely responsible for maintaining the security of Your password, and for all transactions and payments made through Your Service Profile. If You permit other persons to use Your Service Profile or Your password or other means to access Your account, You are responsible for any transactions they authorize. If You believe Your password or other means to access Your account has been lost or stolen or someone may attempt to use the Service Profile without Your consent or without Your permission, You must notify Dominion Energy at once by calling them during customer service hours. Dominion Energy is not responsible for any loss occurring as a result of someone using Your password; however, You could be held liable for losses incurred by Dominion Energy or other third parties as a result of such use or breach to the extent permitted by applicable law. In Dominion Energy's sole and absolute discretion, we may, without notice, restrict, suspend or terminate any person's use of the Website and any service, user accounts, user names or passwords at any time. Online Payment You hereby agree that, by scheduling an online payment through Your Service Profile, You authorize Dominion Energy, and authorized representatives or agents acting on its behalf, to debit the bank account, credit card, or debit card You selected using the information You provided. You are solely responsible for making payments sufficiently prior to the due date, and You are solely responsible for any late fees. If You authorize recurring payments, automatic payments will be processed using the information You have provided until You notify us otherwise and that notification has been processed. Service Fees and Additional Charges Any fees associated with Your Dominion Energy account(s) will continue to apply even if You deactivate or terminate Your Service Profile. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by Your telephone and/or Internet service provider. In addition, if You choose to make single or automated payments through Your Service Profile, Your eligible bank or other financial institution may charge You additional fees. If a transaction is not honored by Your financial institution, Dominion Energy may charge additional fees to Your Dominion Energy account. Indemnity By using this Website, You agree to defend, indemnify, and hold harmless Dominion Energy, its officers, directors, employees and agents, from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that Dominion Energy may become obligated to pay arising or resulting from Your use of the Site Material, Your breach of these Terms and Conditions, or Your violation of any applicable laws or regulations. Dominion Energy reserves the right to assume or participate, at Your expense, in the investigation, settlement and defense of any such action or claim. Some jurisdictions may not permit the indemnification described above. If any part of this section is found to be unenforceable, the remainder of this section will be enforced to the fullest extent permitted by applicable law. Promotions Dominion Energy may from time to time offer promotions, surveys, contests or sweepstakes (collectively, "Promotions") to its residential or business customers. All such Promotions are voluntary and will be accompanied and governed by rules established by Dominion Energy. For further information about such Promotions, please consult the applicable rules posted with or linked to such Promotions. Privacy To see how we collect, use and share Your information, including information You submit in connection with Promotions, please review our Privacy Policy. Accommodation for Job Applicants With Disabilities Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants requiring accommodation in the job application process may contact 800-730-7230 for assistance. Miscellaneous This Website originates from Richmond, Virginia. Dominion Energy does not claim the Site Materials on this are appropriate or may be used outside of the United States. Access to the Site Materials may not be legal by certain persons or in certain countries. If You access the Website from outside of the United States, You do so at Your own risk and are responsible for compliance with the laws of Your jurisdiction. These Terms and Conditions are governed by the substantive laws of the Commonwealth of Virginia, without respect to its conflict of laws principles. You agree to submit to the jurisdiction of the courts situated in the Commonwealth of Virginia with respect to any dispute, disagreement, or cause of action related to or involving this Website. If any provision is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided elsewhere in our Website, these Terms and Conditions constitute the entire agreement between You and Dominion Energy with respect to Your use of this Website. You may not assign this Agreement to any other party. You hereby waive any right to a jury trial in any dispute arising out of or relating to this Agreement. Digital Millennium Copyright Act ("DMCA") Notice Materials may be made available via this Website by third parties not within our control. We are under no obligation to, and do not, scan content used in connection with this Website for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe another party's copyright to remain on this Website. If You believe any materials on this Website infringe a copyright, You should provide us with written notice that at a minimum contains: A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted; A statement the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and A statement the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. All DMCA notices should be sent to our designated agent as follows: Dominion Energy Legal Department – Counsel for Intellectual Property Matters Dominion Energy, Inc. 120 Tredegar Street Richmond, VA 23219 Phone: 804-819-2139 meredith.s.thrower@dominionenergy.com It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others. Report your outage or emergency. For other questions, help is available under Contact Us. Sign In Billing Start/Stop Service Save Energy Report Outage or Emergency Contact Us Our Stories Investors Media Room Suppliers Government Solutions Large Business Services Careers Our Company Projects & Facilities Lakes & Recreation Rates & Tariffs Safety [+] Feedback Copyright © 2021 Dominion Energy Privacy Do Not Sell My Info (CA) Terms & Conditions En Español Cookies & Privacy We use cookies and similar technologies to understand how you use our site and to improve your experience. This includes personalizing content and advertising. By continuing to use this website or closing this banner, you accept our use of the first and third party cookies. To read more go to our Privacy Notice or Terms and Conditions. Accept and Proceed to the Site