Search search Menu  Our business model Home Investors Our business model Investors  The Group’s business model centres on the strategic development of our two growth platforms; Ashfield and Sharp. These platforms underpin our continued organic growth and acquisition strategy. Our disciplined approach to capital deployment allows us to pursue growth opportunities, complementary to our existing platforms. WHAT WE DO We provide expert outsourced healthcare services, specialising in healthcare advisory, marketing, communications, strategic engagement, patient solutions and packaging. Our purpose is to partner with clients to deliver innovative healthcare solutions that improve patients’ lives. Our core values represent the foundation of our culture. They help us develop, grow and better serve all our stakeholders. OUR KEY STRENGTHS Skilled and experienced employees We are committed to building a culture that fosters the development of our people. We reward talent, provide competitive salaries and invest in training and development. c.9,000 Number of employees Capital Our strong balance sheet supports the delivery of continued growth through acquisitions to supplement organic growth. We are continuously identifying and acquiring highly complementary businesses that drive value and generate attractive returns. $75m M&A spend Facilities and Infrastructure We are well-positioned to execute our business model, having a robust operating platform, a diverse geographical footprint and the capability to consistently improve our client offering through our state-of-the-art facilities. $38m Capital expenditure Long-standing relationships We proactively engage with all our stakeholders, including our clients, healthcare professionals, patients, employees, communities and shareholders. We build strong sustainable relationships and are a long-term business partner with the majority of our clients. 300+ Number of clients Diversified businesses We have a diversified portfolio of businesses across different healthcare sectors and geographies. We achieve significant synergies across our operations by combining data, integrating acquisitions and using technology to secure competitive advantage. 10 Top 10 clients account for less than 50% of net revenues Sustainable operations Our business model is underpinned by our commitment to create a sustainable business for all our stakeholders. AA 2019 MSCI Rating OUR DIVISIONS HOW WE CREATE VALUE Best-in-class talent and supporting infrastructure, combined with operational excellence, ingenuity and disciplined capital deployment, enable us to deliver value for all our stakeholders. WHAT WE DELIVER Committed clients Our focus is to be a leading international partner of choice so that, together with our clients, we can help improve patients’ lives. 30 We partner with the top 30 global pharmaceutical companies Engaged employees We are committed to investing in our people by offering rewarding salaries and investing in their development. $673.9m Remuneration to employees Patient satisfaction Our in-person and virtual service offerings provides patients with support and information to help improve their lives. 320,000 Number of patient interactions through our support programmes Growing earnings and dividends Strong asset and financial management help ensure balanced capital and income growth, supporting a progressive dividend policy. Our business model delivers sustainable long-term value for our shareholders and we operate a progressive dividend policy. $42.1m Dividend to shareholders A strong balance sheet Low financial leverage and active financial management gives the Group resources to deliver on its current strategic objectives, as well as take on new opportunities. 0.1x Net debt to EBITDA OUR STRATEGY UNDERPINS OUR BUSINESS MODEL 1 Developing and growing market leading positions 2 Transforming through people 3 Continuous improvement POPULAR PAGES At a glance Our divisions Press Releases & News STAY INFORMED Sign up for email alerts GET CONNECTED OFFICE DETAILS UDG Healthcare 20 Riverwalk Citywest Business Campus Citywest Dublin 24 Ireland OTHER UDG HEALTHCARE WEBSITES OneAshfield Ashfield Advisory Ashfield Engage Ashfield Health Sharp As of 2020, UDG Healthcare received an MSCI ESG Rating of AA. © 2021 UDG Healthcare. All rights reserved. Cookie policy Privacy policy Terms & conditions Anti Modern Slavery Policy Supplier Code of Conduct Sitemap MSCI ESG Disclaimer By Emperor By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Reject All Cookies Accept All Cookies