Home Who we are Business challenges What we do News and views Contact us Capita Life and Pensions What we do Business support Defining a digital operating model Defining a digital operating model Companies today are faced with global competition, increasing costs and outdated legacy systems which can become a challenge when creating a new, more digitally focused operating model to meet changing customer needs. Our smart digital solutions transform how organisations operate, drive down costs and provide better customer experiences. Capita can help you to exploit the digital opportunities that are arising from changes in the market, to enhance customer experience and to deliver cost reductions to your business. The best digital approaches share a holistic view – whilst enabled by technology, they also require organisational and operational change. Contact a consultant Our approach Understanding the implications of the changing world The operating model for business will change beyond recognition over the coming years; Capita can help you to become more agile and prepare you for the challenges ahead. Helping you to create an operating model which reflects the new digital world We will work with you to implement an operating model fit for the future, combining digital technologies and capabilities in an integrated way that works to your benefit. Unlocking value with talent and technology In today's competitive environment, it is important to understand how your business can add value and remain competitive. We can help you to attract the right people and to use technology to bring efficiencies across your business. Simplifying and streamlining the customer journey The new operating model will need to do more than simply improve existing processes; it will have to focus on completely redesigning the customer experience, to simplify and streamline the entire customer journey. What we offer Digital solutions should be tailored to an organisation’s specific objectives and current situation. We use our digital journey mapping to understand where you are on your digital journey, helping you to achieve your immediate objectives and to position yourself for the future. Digital capabilities Robotics Artificial intelligence Internet of things (IoT) Cloud, big data and cyber security Capita has digital capabilities that will help your business adapt to changing customer demands and create a better customer experience. Some of our capabilities include: Unified digital platform Analytics capabilities Business and IT integration Cyber security Digital products Mobile and apps Omni-channel sales Client testimonial We have been particularly pleased with the way that the workshop sessions have run and the overwhelmingly positive feedback we have received from our managers. The Capita team have been knowledgeable, friendly, efficient and approachable. Other related services New business processing Pensions platforms Portals and apps Robotic process automation Product development and design Featured downloads Zurich case study (1MB, pdf) Digital protection (211KB, pdf) Connecting with you Get in touch if you have a question or would like to explore how our solutions could help your organisation. Get in touch Awards and accreditations Accessibility Regulatory Information Cookies & Privacy Sitemap Terms & Conditions Legal Capita SIP Services UK Modern Slavery Act Gender Pay Gap Reporting Capita Life & Pensions is a trading name of Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited. Part of Capita plc. www.capita.com. Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited are registered in England & Wales No: 4359665 and 2424853 respectively. Registered Office: 65 Gresham Street, London, EC2V 7NQ. Separately authorised and regulated by the Financial Conduct Authority. * Not all services listed are provided by Capita Life & Pensions Services and may be delivered via our technology partners or other parts of Capita plc. © 2020 Capita Life & Pensions Services Limited. All rights reserved. Connect with us