Select your local market Products & Solutions Knowledge & Innovation Career About us Visit our blog -> Search Start Why buy Toyota Customer quality programme Your feedback makes a difference It's a part of our DNA to go to the source to continuously improve our processes. For us, it's important to understand how you feel about our sales, service, and rental performance. Therefore we send out surveys after we had an interaction with you. Quality survey Benefits Process FAQ What is the Quality survey? The quality survey is our most important tool to understand how our customers feel about our sales, services, and rental performance. The survey is sent out to continuously monitor customer satisfaction and to collect quality feedback. 1500-2000 surveys are completed by our customers every month and we act on every feedback; Contact customers to sort out issues Report internally, what our customers are telling us Use the information to improve our processes Our Net Promoter Score Net Promoter System is a worldwide standard to measure, understand and improve customer experience. Our Net Promoter Score is divided between Service, Sales and Rental. Below you can see how we perform within each area. 0 Service 0 Sales 0 Rental What are the benefits? A higher level of satisfaction in your cooperation with us; Share your opinion on Toyota's performance Get immediate feedback and support on issues and questions Improved experience on your next service, sales or rental interaction For us, it supports our strategy - Quality in everything we do. Read more about the Toyota way The process We meet After every contact point, you'll receive a survey. The survey is in fact is an entire quality programme, to improve our next interaction with you. Your response The survey contains a number of questions to help us understand your level of satisfaction after our latest contact with you. It only takes 2-3 minutes to complete, and your feedback can help us make a difference. We act When you've answered the questions in our survey, one of our Toyota managers will act promptly on your feedback. We improve We do immediate follow-ups and take action if an issue is addressed, this way, we can ensure you that we continuously improve our processes. Frequently asked questions about our Quality survey What is the quality survey from Toyota? Why does Toyota send out the quality survey? What are the benefits with the quality survey? Why is the quality survey so important? What type of questions do you ask? How often do we get the quality survey from Toyota? How long does it take to answer the quality survey? What happens when I complete the survey? Can I change the frequency of the quality survey? What is NPS? How is the Net Promoter Score calculated? You may also like Visit our online shop Find more product information, features and possible add-ons about our forklifts, such as reach trucks, pallet trucks & order pickers. Buy online >> Service Our service plans keep your business up and running. Get the most out of your trucks and plan your operation with complete confidence! Read more >> The Toyota Way Our mission is to bring exceptional efficiency to your material handling operations, which is why we apply a set of values called the Toyota Way. Read more >> Rent your truck Do you need a truck right away, for a short period or for longer? We have different cost-effective rental options for your needs. Read more >> About Toyota Material Handling Europe Who we are Contact us Why buy a Toyota Customer quality programme Design Center Logistic Solution Center PR and News Toyota values The Toyota Way Toyota Production Systems (TPS) Sustainability Code of conduct Products & Solutions Premium trucks Used trucks I_Site fleet management Automated solutions Racking solutions Energy solutions Service solutions Toyota Lean Academy Toyota Material Handling Group China Japan North America (Toyota brand) North America (Raymond brand) Asia, Oceania, Middle East, Africa, and Latin America (inlcuding cross-border customers) Privacy policy Cookie policy Cookie settings Copyright © • toyota-forklifts.eu • All rights reserved