// Home / News in detail last updated: 09/11/2013 Site search Our price lists Select a price list to download Menu News detail The calendar January February March April May June July August September October November December 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Mon W Wed Th Fri Sat Sun one 2 3 four five 6 7 8 nine ten eleven 12 thirteen 14 15 16 17 18 19 twenty 21 22 23 24 25 26 27 28 29 thirty Show all news subscribe to news 11 September 2012 Results of the seminar "Tools of growth: managing sales and customer service using CRM technologies" September 6, 2012 in Samara was held a seminar "Growth tools: sales and customer service management using CRM technologies." The workshop brought together over 50 participants from 33 organizations. In the first part of the event, the participants were told what CRM systems are and why does business need it? The topics of the history of the customer-oriented approach in business, as well as the relevance of CRM in the modern market, etc. were discussed . Everything was shown with illustrative examples, which made it possible to easily understand all the main components of a CRM system and applicability to any enterprise, from small businesses to large multinational corporations. In the future, the issue of the effectiveness of CRM systems for small businesses was considered in more detail. The full set of functional capabilities of the 1C: CRM solution of the STANDARD version was analyzed. During a friendly coffee break, the seminar listeners had the opportunity to discuss topics of interest to them in an informal setting with the speaker Alexei Kudinov. Director for CRM-solutions of the company "1C-Rarus" could easily answer all questions about the problems and prospects of introducing CRM- systems at enterprises of various profiles. The benefits and functionality of 1C: CRM solutions of the PROF and CORP versions for medium and large businesses were revealed in the second half of the seminar. For clarity and understanding of the complete technological process, all stages of the software product implementation methodology were shown. The audience was particularly interested in the possibilities of integrating the CRM system with office telephony, SMS and e - mail dispatches. В блоке «1С:CRM» на службе бизнеса» Алексей Кудинов осветил примеры успешных внедрений решений «1С:CRM» в таких организациях, как ОАО «Газпромнефть» и «Русфинанс Банк». Презентация участникам семинара опыта внедрения показала доверие именитых федеральных компаний к продукту фирмы «1С-Рарус». По итогам семинара многие из присутствующих выразили уверенность в необходимости создания у себя CRM-систем для повышения эффективности работы с клиентами. Фотографии: http://vk.com/album-20192435_162476104 Организаторы круглого стола: http://www.soft.implozia.ru/ http://rarus.ru/ Все новости >> News | About the company | Products and Services | Contacts | Vacancies | Guest book Main office: 443063, Samara, st. Novo-Vokzalny deadlock 21/36, office 21 (846) 97-92-300, 977-05-27