more_horiz Legal Information and Terms of Use General Information AIG Europe S.A., Luxembourg Opfikon Branch Sägereistrasse 29 CH-8152 Glattbrugg T +41 43 33337-00 F +41 43 33337-99 E aigswiss@aig.com www.aig.ch AIG Europe S.A., Luxembourg, Opfikon Branch is authorized by the Swiss Financial Markets Authority FINMA and registered in the Swiss Commercial Register under the number CHE-107.381.353. Contact details FINMA: Swiss Financial Market Supervisory Authority FINMA, Laupenstrasse 27, 3003 Bern, T +41 31 32791-00, F +41 31 32791-01, info@finma.ch, www.finma.ch. AIG Europe S.A. is an insurance undertaking with R.C.S. Luxembourg number B 218806. AIG Europe S.A. has its head office at 35D, Avenue John F. Kennedy, L-1855 Luxembourg, www.aig.lu. AIG Europe S.A. is authorized by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, T +352 226911-1, caa@caa.lu, www.caa.lu. Out-of-court-complaints an appeal procedure AIG COMPLAINTS MANAGEMENT If you are not satisfied with your insurance contract, insurance cover or other services provided by us, please do not hesitate to share your concerns with us in writing or verbally. AIG Europe S.A., Luxembourg, Opfikon Branch Sägereistrasse 29 CH-8152 Glattbrugg T +41 43 33337-00 F +41 43 33337-99 E aigswiss@aig.com www.aig.ch ASSISTANCE FROM THE OMBUDSMAN FOR PRIVATE INSURANCE The foundation “Ombudsman für Privatversicherungen und der Suva” (Ombudsman for Private Insurance and Suva) provides professional advice to all privately insured individuals. Problems or differences of opinion with health insurance funds are not included under the ombudsman office's responsibilities. A separate ombudsman office was established for that purpose. The foundation for private insurance primarily advises policyholders with regard to differences of opinion about the contents of insurance policies, covers or amount of damages. The ombudsman office mediates by acting as a neutral body, obtains external opinions where required, answers questions related to insurance law and solves conflicts between insured parties and insurance companies using a problem-oriented approach. In this context, it cannot become a representative of a party or demand payments from a party. Stiftung Ombudsman der Privatversicherung und der Suva Postfach 181 CH-8024 Zurich T +41 44 211 3090 E help@versicherungsombudsman.ch http://www.ombudsman-assurance.ch/typo3/index.php?id=165 LUXEMBOURG ARBITRATION BODY Since AIG Europe S.A. is an insurance company based in Luxembourg, complaints can also be reported to the arbitration body in Luxembourg in addition to the complaints procedure described above. The contact data for the Luxembourg arbitration body for complaints can be obtained from the AIG Europe S.A. Website at www.aig.lu. FINMA – SWISS FINANCIAL MARKETS AUTHORITY AIG Europe S.A., Luxembourg, Opfikon Branch is subject to the prudential supervision of the Swiss Financial Market Supervisory Authority FINMA. Therefore complaints may also be directed to this supervisory authority. The FINMA may be reached as follows: Eidgenössische Finanzmarktaufsicht FINMA Laupenstrasse 27 CH-3003 Bern T +41 327 91 00 F +41 327 91 01 E info@finma.ch https://www.finma.ch/en/ You are expressly advised that the option to take legal action is not affected by the complaints procedures noted above. Terms of Use By using this website, you acknowledge your assent to the following conditions of use without limitation or qualification. Please read these conditions carefully before using this website. These terms and conditions may be revised at any time by updating this posting. When you visit this site again the conditions of use may have changed and you will be bound by the revised conditions of use. DISCLAIMER To the fullest extent permissible under applicable law, the materials on this website are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, American International Group, Inc. and its subsidiaries and affiliates (collectively, “AIG”) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. AIG does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components. AIG does not warrant or make any representations regarding the use or the results of the use of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise. You (and not AIG) assume the entire cost of all necessary servicing, repair, or correction. The information and descriptions contained herein are not intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services and are provided solely for general informational purposes. This website may be linked to other websites which are not maintained by AIG. AIG is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by AIG of the websites or the content thereof. LIMITATION OF LIABILITY While AIG uses reasonable efforts to include accurate and up-to-date information on this website, errors or omissions sometimes occur. AIG makes no warranties or representations as to the accuracy of the content of this website. To the fullest extent permissible under applicable law, neither AIG nor any party involved in creating, producing, or delivering the website shall be liable to you in negligence or contract for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website, even if AIG or an AIG authorized representative has been advised of the possibility of such damages. To the fullest extent permissible under applicable law, AIG's total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you, if any, for accessing this website. 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