MLS Direct Network PCI Home Products & Services About Us Customer Support Contact Us PCI Customer Support | Customer Care & Support You are here: Home / Customer Support M LS Direct Network specializes in providing personal customer support to its clients and has one of the best ratios of support personnel to merchants in the industry. This is why you’ll get a live person in three rings on average when calling our in house support team. Our in house team is ready and waiting to assist you with your statement questions, deposit questions, checking account changes, ownership changes and supply requests. All technical support, including terminal issues, transactional issues or questions on how to perform a transaction and batching issues are handled by our 24/7 national help desk. Since there are so many types of terminals we have found that the national help desks are more efficient and better trained in solving these issues. TechnicalCustomer Enter the first 4 digits of your Merchant ID to get the appropriate technical support number. Merchant ID Support Channels Our Technical Support channels are for issues like: Terminal Support, Terminal Settings & Setup, Unable to Batch, and Unable to Settle. Our Customer Support channels are for questions concerning: statement questions, deposit questions, checking account questions, ownership changes, pricing questions, and supply requests. We are a cooperative buying network that offers "processor direct" wholesale pricing in the electronic payment industry. Benefits 24/7 Live support 100+ Offices nationwide Representing the top 3 processors in the country Contact Us 111 Congress Ave Suite 400, Austin, TX 78701 Phone: (877) 972 0700 Web: mlsdirectnetwork.com Copyright © 2021 MLS Direct Network Legal | Privacy MLS Direct Network, Inc is a registered ISO of Fifth Third Bank, N.A., Cincinnati, OH, First National Bank of Omaha, Omaha, NE, Wells Fargo Bank, N.A.,Concord, CA.