CHECK IN CHECK OUT BOOK NOW View Search View Navigation Eligibility Your Military Benefits The Armed Forces Recreation Centers (AFRC) Resorts serve members of the U.S. Armed Forces, their families and other authorized users. The AFRCs are Category C Morale, Welfare and Recreation (MWR) activities operated by the U.S. Army as executive agent for Department of Defense (DOD). Army Installation Management Command (IMCOM) G9 directly manages the AFRCs to provide all uniformed services with high-quality, affordable resort-style facilities consistent with the Army's focus on readiness and quality of life for Service Members and their Families. Personnel eligible to use AFRC guestrooms, food and beverage, recreation, facilities and other guest services are defined below. Disabled Veterans Equal Access Act of 2018 In January 2020 we received new Department of Defense/Army Regulations which expand authorized use at AFRC Resorts to Purple Heart recipients, former prisoners of war (POW), veterans with VA-documented service-connected disability ratings and Primary Family Caregivers of eligible Veterans under the VA Program of Comprehensive Assistance for Family Caregivers. This expanded authorization currently does not include the Edelweiss Lodge and Resort or Dragon Hill Lodge. The new law is subject to the limitations of applicable host nation law and international agreements that have not been resolved. If there is a change in policy we will update our website and social media pages. Below are the guidelines for the new authorized users at Hale Koa Hotel and the Shades of Green Resort: Veterans who are Purple Heart recipients, veterans who are former POWs, all veterans with VA-documented service-connected disability ratings, and individuals assessed, approved, and designated as the Primary Family Caregivers of eligible veterans under the VA Program of Comprehensive Assistance for Family Caregivers are eligible users when identified as follows: Veterans must present a Veteran Health Identification Card (VHIC) indicating at least one of the three acceptable eligibility statuses (PURPLE HEART, FORMER POW, or SERVICE CONNECTED); or HEC form H623A indicating placement in VA health care priority group 8E paired with an acceptable credential like a REAL ID-compliant State driver’s license or a U.S. passport. Note: VHICs are issued to veterans enrolled in VA health care. Visit: https://www.va.gov/healthbenefits/vhic/ for information regarding eligibility for the VHIC and the application process. Primary Family Caregivers must present their letter from the VA Office of Community Care that indicates they are assessed, approved, and designated Primary Family Caregiver of an eligible Veteran under the Program of Comprehensive Assistance for Family Caregivers and are eligible for these privileges paired with an acceptable credential like a REAL ID-compliant state driver’s license or a U.S. passport. Restrictions apply for Disney’s Military Promotional Salute Tickets, Universal Orlando’s Military Promotional Ticket offers and the Stars and Stripes Length of Stay tickets. To obtain VA forms, go online to https://www.va.gov/health-care Category Eligibility Armed Forces and their Families Members on Active Duty, Reserve and National Guard, Army, Navy, Air Force, Marine Corps, Space Force, Coast Guard and Cadets of Armed Forces Academies. ID is Common Access Card Other Uniformed Services Commissioned Corps, Public Health Service, and National Oceanic and Atmospheric Administration Commissioned Corps. ID is DD Form 2, PHS 1866-1 or 1866-3 Armed Forces Retirees and their Family Members Retired from Active Duty, Reserves, and National Guard with or without pay (gray area) ID is DD Form 2, 1173 or 1173-1 Others Separated from the Armed Forces and their Family Members Honorably discharged veterans with 100 percent Service-connected disability. ID is DD Form 1173 or DD Form 2765 Involuntarily separated service members under the Transition Assistance Management Program ID is DD Form 2 Personnel separated under the Voluntary Separation Incentive (VSI) and Special Separation Benefit (SSB) programs for two years after separation ID is DD Form 2 Disabled Veterans Equal Access Act of 2018 This expanded authorization currently does not include the Edelweiss Lodge and Resort or Dragon Hill Lodge. Below are the guidelines for the new authorized users at Hale Koa Hotel and the Shades of Green Resort: Veterans who are Purple Heart recipients, veterans who are former POWs, all veterans with VA-documented service-connected disability ratings, and individuals assessed, approved, and designated as the Primary Family Caregivers of eligible veterans under the VA Program of Comprehensive Assistance for Family Caregivers are eligible Shades of Green Resort users when identified as follows: Veterans must present a Veteran Health Identification Card (VHIC) indicating at least one of the three acceptable eligibility statuses (PURPLE HEART, FORMER POW, or SERVICE CONNECTED); or HEC form H623A indicating placement in VA health care priority group 8E paired with an acceptable credential like a REAL ID-compliant State driver’s license or a U.S. passport. Note: VHICs are issued to veterans enrolled in VA health care. Visit: https://www.va.gov/healthbenefits/vhic/ for information regarding eligibility for the VHIC and the application process. Primary Family Caregivers must present their letter from the VA Office of Community Care that indicates they are assessed, approved, and designated Primary Family Caregiver of an eligible Veteran under the Program of Comprehensive Assistance for Family Caregivers and are eligible for these privileges paired with an acceptable credential like a REAL ID-compliant state driver’s license or a U.S. passport. Restrictions apply for Disney’s Military Promotional Salute Tickets, Universal Orlando’s Military Promotional Ticket offers and the Stars and Stripes Length of Stay tickets. To obtain VA forms, go online to https://www.va.gov/health-care Authorized Government-issued Identification Cards : • DoD common access card • Real ID compliant driver's license • Real ID compliant non-driver's license • Enhanced driver's license • US passport or passport card • Foreign passport bearing an unexpired immigrant or non-immigrant visa or entry stamp • Federal personal identity verification card • Transportation Worker Identification card Former and/or Surviving Spouses and Family Members Unremarried surviving spouses of personnel who died while on active duty or while in retired status ID is DD Form 1173 or 1173-1 Un-remarried former spouses who were married to military members for at least 20 years while the military member was on active duty ID is DD Form 1173 Other Supporters of the Department of Defense Military personnel of foreign nations and their family members when assigned or attached to a U.S. military unit or installation or on U.S. Travel Orders. U.S. employees of firms under contract to Department of Defense working in the Pacific Region outside the U.S. on Department of Defense Government orders. Other personnel on official business with Department of Defense as may be specifically authorized by the General Manager or his designee. ID is DD Form 1173 or 2765 U.S. Department of Defense Civilians and Family Members Current and retired (APF and NAF) Department of Defense (DoD) and Coast Guard (CG) civilian employees. DOD or CG ID card, Retired ID card, or current Leave and Earnings Statement with photo ID required for check-in. Survivor Family Package Eligibility The Survivors' Family Program extends to eligible Family members who have suffered a loss of an Active Duty sponsor regardless of the cause. A DD Form 1173 with "AD" in the Sponsor Service/Status field in combination with "DB" (DOD Beneficiary) or CH (Child Beneficiary) in the Relationship field on identification cards is required. The Survivors' Family Discount Program provides a 50 percent discount from normal room rates by applicable rate category. The discount applies to additional occupants and up to three guest rooms. Survivors' Family discount requires the Survivors' Family Member with a military identification card to make/confirm reservations and be the primary occupant. The Survivors' Family Program extends to sponsored guests accompanying the Survivors' Family Member with a DD Form 1173. Stays under the Survivor Family Program are limited to a maximum 14 nights in duration. Discounts are applicable on guest room(s) only, cannot be combined with any other offer, and may be limited to certain locations and time periods at the discretion of the General Manager. Guestroom Reservations A. Eligible persons may sponsor friends and family who are not eligible persons. Sponsors must reside in the hotel during the same period as their sponsored guests and assume financial responsibility. Three additional guestrooms are authorized for this purpose. B. Eligible persons may also share a room with a sponsored guest. C. Dependents, other than the spouse, who have not attained the age of 18, must be accompanied by an eligible adult. D. The hotel is not considered government quarters. Official travelers should contact their travel service for guidance on reimbursement. E. Room reservations will not be accepted more than 365 days in advance. To ensure equitable use of the hotel, guests may not stay more than 30 days or register again within the following consecutive 90-day period. F. We reserve the right to modify or cancel reservations or rates. At check-in, the Front Desk will verify ID to ensure eligibility, and rates will be modified to match correct rank. Check out dates will be verified and rate quotes are based on eligibility and rank. G. When the hotel is 100-percent reserved, a waiting list will be established using the following priorities: Active duty military personnel. All other eligible personnel. If an eligible person and dependent spouse are in the hotel at the same time, they are not allowed to each sponsor additional rooms. However, if the eligible person and their spouse are both on active duty or reservists, each may sponsor additional rooms. An eligible person may not sponsor a room(s) for another eligible person. Each must reserve based on their own eligibility, however they may stay in the same room. H. Early DepartureFee: Should you choose to leave earlier than scheduled, a (1) night early departure fee will be incurred per room. Food and Beverage Food and Beverage facilities may be used by the following categories of personnel: Personnel authorized to occupy rooms as outlined on the previous page. Room guests who do not have ID cards will be given a temporary Hale Koa identification card that will permit them to use hotel facilities while registered at the hotel. Military club system members (active associate and honorary) identified by a valid and current membership card. Guests accompanied by authorized personnel. Foreign National Armed Forces personnel and their family members when authorized unlimited exchange privileges. ROOMS Rooms Eligibility Rates & Policies DEALS Special Offers EXPERIENCES Attractions Activites Tours Events DINING Restaurants GROUPS Weddings WELLNESS Pool Massage YOUR STAY Can I Stay Here? Getting Here Parking Manage Reservation ABOUT US AFRC Resorts Employment FAQs History Safety CONTACT US Hale Koa Hotel 2055 Kalia Road Honolulu, Hawaii 96815 1-800-367-6027 1-808-955-0555 © 2020 Hale Koa Hotel Site Policies FOIA Accessibility / Section 508 Date updated: 19 Nov 2021