A dedicated call center OCP > HOSPITAL SERVICES > A DEDICATED CALL CENTER Services tailored to meet the needs of healthcare centers Our specialist customer call center is located in Metz-Nancy-Lorraine (“MNL”) and is one of OCP’s seven PharmaConnect (pharmalian) call centers. Our fully trrained and qualified call operatives are in charge of answering all requests and questions for OCP Hospital customers, as well as members of the Pharmactiv, Pharmaréférence and Réseau Santé groups and for non-distribution customers (Etradi, Depotrade). In our call center, we have 11 PharmaConnect specialists to answer questions on product availability, complaints, prices, etc under the supervisionof a pharmacist. We offer a genuine high-quality after-sales service too. In total, OCP’s seven PharmaConnect call centers handle between 7,000 and 10,000 calls per day. In 2019, the PharmaConnect call centers handled, on average 7,048 calls per day, with a call response rate of 84% … and an average waiting time of 83 seconds (AFNOR, the French Standards Association, recommends 90 seconds). DID YOU KNOW ? More than 90% of OCP customers who have used our call centers positively rate the quality of their experiences*. Our PharmaConnect team is ready to help Contact us on 0892 304 304 ** * Calypso survey on the accessibility of call centers ** €0.40/min including VAT from Monday to Friday 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m. OCP plays a critical role in the healthcare sector by delivering health products that everyone in France needs on a daily basis. As a leader in France, OCP is a distributor of products and health services that offer high added value to pharmacies and healthcare centers. Every day, we contribute to better health. OCP FIND OUT MORE ABOUT OCP PHARMACEUTICAL DISTRIBUTION OFFERS AND SERVICES CAREERS OCP & YOU CLIENT ACCESS LEGALS MENTIONS LÉGALES POLITIQUE DE CONFIDENTIALITÉ CONDITIONS GÉNÉRALES D'UTILISATION © 2021 - OCP Répartition Your choices regarding cookies on this site Cookies are important to the proper functioning of a site. To improve your experience, we use cookies to remember log-in details and provide secure log-in, collect statistics to optimise site functionality, and deliver content tailored to your interests. Click 'Accept all cookies' or 'Reject unrequired cookies' to save your cookie preferences and go directly to the site. Click 'Select cookie preferences' to see a detailed description of cookie types and additional preference options. For more information about cookies, please see ourPolitique de confidentialité Reject unrequired cookies Accept all cookies Select cookie preferences