Landline + Internet TV Demand bundling epcan help My epcan Right of withdrawal Right of withdrawal You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of withdrawal, you must send a clear declaration to us, i.e. epcan GmbH, Stadtlohner Straße 6, 48691 Vreden, email: epcan@epcan.de , fax: +49 2564 883378 ( e.g. a letter sent by post , Fax or email) of your decision to withdraw from this contract. You can use the following sample cancellation form for this purpose, but this is not mandatory: Download cancellation form (PDF) To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of the withdrawal If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. Goods (e.g. hardware) that you have received from us in connection with the contract must be returned to us or handed over to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract . The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods. If you have requested that the service should begin during the cancellation period, you have to pay us a reasonable amount corresponding to the portion of the services already provided up to the point in time at which you inform us of the exercise of the right of cancellation with regard to this contract in comparison to the total scope of the service provided for in the contract. End of revocation Report fault: customer advisory +49 (0) 25 64/88 33 74 epcan@epcan.de More information at: stoerung.epcan.de Speedtest : speedtest.net Office hours: Monday - Friday 8 a.m. - 6 p.m. To home page Stay tuned: SUBSCRIBE TO NEWSLETTER Subscribe to our newsletter or follow us on social networks Legal: Terms of Service Data protection Right of withdrawal imprint Private customers: Landline + Internet TV Demand bundling epcan help Business customers: to the website © 2021 epcan GmbH | All rights reserved Note on cookies: In order to optimize our website for you and to be able to continuously improve it, we use cookies. By continuing to use the website, you consent to the use of cookies. Further information on cookies can be found in our data protection declaration: Continue reading Agreed