Chase logo links to Chase Home Sign in Show Search Get started to complete the request for Mortgage Assistance Apply for Mortgage Assistance COVID-19 assistance Understanding the options Get started selected Additional support FAQs We’re committed to help at every step When you apply for mortgage assistance, we'll work with you to explore all your options and help you understand which best suits your situation. Start by sending us your information, and a Relationship Manager will work with you to explain all options so you can decide what's right for you. Gather your information To get started, complete the Request for Mortgage Assistance (RMA) Form (PDF). You may upload your completed form to www.chase.com. Sign in, choose your home lending account, choose Account services, then Mortgage Assistance. We'll review and provide options Within 30 days of receiving the documents, a Relationship Manager will reach out to request additional information, if necessary, and to explain all options so you can decide what's right for you. Confirm your decision and review next steps After we provide your eligible options, you’ll have 14 days to let us know which option is best for you. Your Relationship Manager will follow up with you about the option you’ve chosen and will help guide you through the next steps. Additional Forms Here are the additional documents that you may need to download: Para instrucciones en español (PDF): Spanish-language Request for Mortgage Assistance Form Application Checklist (PDF): Use this checklist as a guide for requesting mortgage assistance. IRS Form 4506-C (PDF) May be required if you have self-employment income. Sample Profit & Loss (P&L) Statement (PDF): For our self-employed customers who don’t have a P&L statement (to verify self-employed customer income/hardship) Authorization to Obtain Consumer Credit Report (PDF): Used to verify non-borrower income when calculating assistance eligibility Form SSA-89 (PDF): Allows Chase to validate the Social Security number with the Social Security Administration Bankruptcy Attorney and Borrower Authorization Form (PDF): Used to allow Chase to work directly with the customer (not their attorney) when determining assistance eligibility; this is used in cases of bankruptcy Authorization to Provide and Release Information (PDF): Authorizes Chase to speak to a third party (such as a real estate agent) about a customer’s account; mainly used internally to work with third parties on the terms of the sale or release of the property Schedule of Real Estate Owned (PDF): For customers who own more than one additional property Unemployment Affidavit (PDF): For customers who are requesting mortgage assistance due to unemployment. If you have any questions about collecting and/or completing your documents, call us at 1-866-550-5705. Resources Access information for Military personnel Learn about mortgage credit reporting Send us documents Download forms Call us at 1-800-848-9380 Follow us: Facebook (Opens Overlay) Instagram (Opens Overlay) Twitter (Opens Overlay) YouTube (Opens Overlay) LinkedIn (Opens Overlay) Pinterest (Opens Overlay) Chase Home Lending We offer a variety of mortgages for buying a new home or refinancing your existing one. New to homebuying? Our Learning Center provides easy-to-use mortgage calculators, educational articles and more. And from applying for a loan to managing your mortgage, Chase MyHome has everything you need. Buying a House Whether you're determining how much house you can afford, estimating your monthly payment with our mortgage calculator or looking to prequalify for a mortgage, we can help you at any part of the home buying process. 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