Home Find a Care Home Our Care Homes About Us Gallery Careers & Vacancies Help & Advice Coronavirus Contact Us GDPR: Data privacy notice for clients and suppliers Introduction Bondcare (“We”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”). 1. Definitions Data controller – A controller determines the purposes and means of processing personal data. Data processor – A processor is responsible for processing personal data on behalf of a controller. Data subject – Natural person Categories of data: Personal data and special categories of personal data Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies. Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs. Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data. 2. Who are we? Bondcare is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Admin@bondcare.co.uk or 0208 202 2277. For all data matters contact our DPO Officer on DPO@bondcare.co.uk Or 0208 202 2277. 3. The purpose(s) of processing your personal data We use your personal data for the following purposes: To manage our residents. To maintain our own accounts and records. You may give us information about you by filling in forms on our site www.bondcare.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, contact us, participate in social media functions on our site, any other activities commonly carried out on the site and when you report a problem with our website. 4. The categories of personal data concerned With reference to the categories of personal data described in the definitions section, we process the following categories of your data: Personal data – Name, D.O.B, Address, e-mail address, phone number, financial information, personal information. We have obtained your personal data from the information you give us and from our website which is publicly accessible. 5. What is our legal basis for processing your personal data? a) Personal data (article 6 of GDPR) Our lawful basis for processing your general personal data: Consent of the data subject; GDPR: Consent Form Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract For example: Placement Contracts General Supplier Contracts Processing necessary for compliance with a legal obligation To meet regulatory requirements Processing necessary to protect the vital interests of a data subject or another person Including but not limited to – Local Authority governance, Care Quality Commission (CQC), relevant health practitioners Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; To meet regulatory requirements Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject To meet regulatory requirements a) Special categories of personal data (article 9 of GDPR) Our lawful basis for processing your special categories of data: Explicit consent of the data subject GDPR: Consent Form Processing necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement To meet regulatory requirements Processing necessary to protect the vital interests of a data subject or another individual where the data subject is physically or legally incapable of giving consent To meet regulatory requirements Processing relates to personal data manifestly made public by the data subject Processing necessary for the establishment, exercise or defence of legal claims or where courts are acting in their judicial capacity Where necessary data held may be used for this purpose. Processing necessary for reasons of preventative or occupational medicine, for assessing the working capacity of an employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of EU or Member State law or a contract with a health professional To meet regulatory requirements Processing necessary for the reasons of public interest in the area of public health To meet any statutory requirements Processing necessary for archiving purposes in the public interest, or scientific and historical research purposes or statistical purposes To meet any statutory requirements More information on lawful processing can be found on the ICO website. 6. Sharing your personal data Your personal data will be treated as strictly confidential, and will be shared only with the necessary individuals who will be responding or using the information for and not limited to the reasons above. 7. How long do we keep your personal data? We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data, Examples include: in case of any legal claim/complaints and things such as safeguarding etc. 8. Providing us with your personal data We require your personal data as it is a requirement necessary, for us to follow up on your query or to enter into a contract or anything else we may need your data for. If you do not give us the information required we will not be able to continue with any process. 9. Your rights and your personal data Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: The right to request a copy of the personal data which we hold about you; The right to request that we correct any personal data if it is found to be inaccurate or out of date; The right to request your personal data is erased where it is no longer necessary to retain such data; The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means); The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics). 10.Transfer of Data Abroad We do not transfer personal data outside the EEA. 11. Automated Decision Making We do not use any form of automated decision making in our business. 12. Further processing If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. 13. Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. 14. How to make a complaint To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer on DPO@bondcare.co.uk . If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England. Book a home visit Visiting one of our homes is easy, either make an appointment with the home manager or simply drop in to be shown around! Find a home today Visit one of our award winning care homes… Step 1 View our care home facilities and find the nearest and most convenient care home to you. We have handy search tools to help you find the closest care care home. Step 2 Take a look around the care home via our online videos, Google Tour, or use the gallery on each page to view the facilities and environment in the home. Step 3 Get in touch with the care home to arrange a viewing, or just turn up and we’ll be more than happy to show you around. No booking needed! Frequently Asked Questions: Do I need to book an appointment to view the home? Nursing/residential care; what is the difference? What activities are available for my relative? What type of care do you provide? Why choose Bondcare? Recommended by our families… I had an open mind with regards to my parents having to live in a care home due to their care needs and thankfully I am very impressed with the standard of care. The staff are very caring and welcoming, the food is lovely, activities are well planned and available, … Allington House Care Home Our Associations: Regular checks are in place to ensure the best care for your relative. TOP Home Find a Care Home Our Care Homes About Us Gallery Careers & Vacancies Help & Advice Coronavirus Contact Us Bondcare House 18 Lodge Road London NW4 4EF Telephone: 020 8202 2277 Email: admin@bondcare.co.uk Cookies Policy Privacy Policy Bondcare is a registered company in England. © Bondcare 2021. All Rights Reserved .. 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