MENU 0 SAVED VEHICLES CALL US Home Delivery or Click & Collect Reserve or Buy Online Back You are here: Homepage > News > COVID-19 - latest customer updates LATEST COVID-19 GUIDANCE FROM MARSHALL MOTOR GROUP (MOTORLINE) IMPORTANT CUSTOMER NOTICE 29 NOVEMBER 2021 UPDATE REGARDING FACE-COVERING GUIDANCE Following the update from the government, precautionary and temporary measures have been introduced to prevent the spread of the new COVID-19 Omicron variant and they will affect our business. This essentially means that all previous COVID controls at Marshall Motor Group are in place. These changes take place effective Tuesday 30th November in all Marshall Motor Group businesses and include: • Mandatory face-coverings in retail businesses and public transport. This means face coverings are no longer a personal choice and must be worn in Marshall Motor Group showrooms, dealerships and body shops. Also, in line with government advice: • Anyone who is confirmed to have been in close contact with a positive case of the Omicron variant will be required to isolate for 10 days regardless of vaccination status and will be contacted by Track and Trace. • Anyone returning to the country will be required to take a PCR test on or before day 2 and self-isolate until they have received a negative test result. These PCR tests can be purchased from private providers. Free NHS tests are not valid for this purpose. Please continue to complete lateral flow testing twice weekly to prevent the spread and pick up on any asymptomatic cases, these can be ordered here > Rapid lateral flow coronavirus (COVID-19) tests - NHS (www.nhs.uk) and remember to get a PCR test if you have any symptoms. As always, the safety of our customers, colleagues, suppliers and partners are at the heart of our operations and with this is in mind – all COVID safety measures, social distancing and protocols across all Marshall Motor Group businesses will REMAIN FULLY IN PLACE until further notice. Our processes around contactless handovers, vehicle sanitisation, personal and vehicle protective equipment, timed appointments, signage and social distancing measures – will remain in place. ANY QUESTIONS? WE ARE HERE TO HELP. If you have any further questions, please feel free to get in touch via the links below. Toyota - Click here Lexus - Click here Audi - Click here Hyundai - Click here Maserati - Click here Nissan - Click here Peugeot - Click here Skoda - Click here Volkswagen - Click here DriveNow - Click here SAFER TEST DRIVES COVID-19 processes are in place to ensure the safest experience when taking a test drive. You can choose to take an unaccompanied test drive, but the sales team will be available to answer any questions before and after your drive. We will ensure drop-off/pick-up are contactless and that the car and keys are disinfected after handling. STRICT HYGIENE STANDARDS Antibacterial hand gel will be available for you to use throughout the showrooms and at every doorway. We will regularly sanitise every touchable surface. Disposable seat covers will be used for every vehicle we service and all documents and receipts, where possible, will be supplied electronically. REGULAR HAND WASHING Strict handwashing protocol is in place to ensure all staff follow the guidelines. PROTECTION FOR ALL All staff will receive appropriate PPE, for dealing with every customer. Perspex screens will be used where appropriate for added protection. We daily monitor our staff's health, giving you peace of mind when you visit. BACK TO TOP FOLLOW MOTORLINE Terms & Conditions Privacy Policy Site Map Careers Customer Feedback Customer Data Preferences Call Recording Modern Slavery and Human Trafficking Statement Gender Pay Gap Report © 2021 NetDirector ™ - Automotive Solutions Company registered numbers; Motorline Ltd – 01848722. Motorline (Kent) Ltd – 04899072. Motorline (Broad Oak) Ltd – 10270930. Motorline (Canterbury) Ltd – 08237424. Driveline Ltd – 04626624. Registered Office address; Motorline House, Shalloak Road, Broad Oak, Canterbury, Kent, CT2 0PR. Group VAT Registration number; 884 2411 19 Motorline Ltd, Motorline (Kent) Ltd, Motorline (Broad Oak) Ltd, Motorline (Canterbury) Ltd, Driveline Ltd are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required. change cookie settings This site uses cookies and related technologies for site operation, analytics and third party advertising purposes as described in our Privacy and Data Processing Policy. You may choose to consent to our use of these technologies, or further manage your preferences. To opt-out of sharing with third parties information related to these technologies, select "Manage Settings" or submit a Do Not Sell My Personal Information request. MANAGE SETTINGS ACCEPT RECOMMENDED