Menu FAQs General FAQs: Registrar Contact Details: Equiniti Limited: Equiniti Aspect House Spencer Road Lancing West Sussex BN99 6DA Website: www.shareview.co.uk (from here you may email your query securely) Tel: (Within the UK) 0371 384 2991 (Outside the UK) +44 121 415 7067 Lines open 8.30am to 5.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales) J.P. Morgan Chase Bank Registrar: EQ Shareowner Services PO Box 64504 St. Paul MN 55164-0504 Overnight correspondence should be sent to: EQ Shareowner Services 1110 Centre Point Curve Suite 101 Mendota Heights MN 55120-4100 Website: www.shareowneronline.com Tel: +1 877 353 1154 (US toll free) Tel: +1 651 453 2128 (outside the USA) Email anytime at www.shareowneronline.com by selecting Contact Us Ordinary Shareholders FAQs: Please note that the answers that refer to our Registrar, Equiniti, are only relevant to those shareholders who hold GSK shares directly on the Ordinary Register with Equiniti, or through GSK’s Corporate Sponsored Nominee service. If you hold your shares via your broker or through a nominee service, please contact the bank or stockbroker with whom you hold the shares to obtain guidance. How can I manage my shareholding online? How can I buy or sell GSK shares? How do I transfer my certificated shares to another person/a joint account? How do I transfer shares after a shareholder death? How do I transfer my shares held in the GSK Corporate Sponsored Nominee? Is UK stamp duty payable on the share transfer? How do I arrange for dividends to be paid directly to my account? How do I notify of a change of address/bank details? How do I notify a change of name? I have lost my share certificate. What should I do? How do I obtain a copy of a share certificate and other shareholder documents? How can I find out the balance of my shareholdings? How can I avoid receiving multiple copies of shareholder circulars? How can I consolidate my share certificates? ADR Holders FAQs: How can I buy or sell GSK ADRs? What is the difference between ADRs and ADSs? How do GSK’s ADRs trade? Who should I contact with queries regarding ADRs? Can I vote at the AGM if I hold ADRs? How do I obtain a copy of shareholder documents? How are the dividend payments on ADRs calculated, and what currency are they paid in? Why does GSK not pay dividends on ADRs in the US dollar determining rate? Is there a dividend reinvestment plan for ADR holders? Dividend FAQs: Please note that the answers that refer to our Registrar, Equiniti, are only relevant to those shareholders who hold GSK shares directly on the Ordinary Register with Equiniti, or through GSK’s Corporate Sponsored Nominee service. If you hold your shares via your broker or through a nominee service, please contact the bank or stockbroker with whom you hold the shares to obtain guidance. Where can I find information about GSK’s dividend policy? What is the “ex-dividend” date? What is the “record date”? How do I calculate dividend payments? How does the Dividend Reinvestment Plan (DRIP) work? Can I elect to receive my dividends abroad in currencies other than pounds sterling? What do I do if I find an out-of-date cheque? Mandated Direct Credit FAQs: Why is GSK doing this? When will GSK stop sending cheques? What if I don’t provide my bank or building society account details? What is direct credit? How much does direct credit cost? What type of account can I nominate? What if I want to change my nominated account? When will I receive my dividend payment? How will I know that my dividend has been paid? Can I receive a dividend statement on the day the dividend is paid? How do I provide the registrar with my UK bank or building society account details? Can I reinvest my dividends instead? What is the Equiniti Overseas Payment Service? What gives GSK the authority to remove dividend cheques? Cautionary statements regarding forward-looking statements GSK cautions investors that any forward-looking statements or projections made by GSK, including those made in this announcement, are subject to risks and uncertainties that may cause actual results to differ materially from those projected. Such factors include, but are not limited to, those described under Item 3.D Principal risks and uncertainties in the company's Annual Report on Form 20-F for 2018. This document was last updated on 13 May 2019. For further questions please contact Equiniti or JP Morgan Chase Bank using the contact details above. You can also contact GSK Investor Relations Team on +44 (0)20 8047 5000 or at GSK.Investor-Relations@gsk.com. 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