OUT OF POWER: 920.766.5988 General: 920.766.5721 Billing: 920.462.0234 NEWS CONTACT Kaukauna Utilities > About KU > Electric Department ELECTRIC DEPARTMENT ELECTRIC SAFETY OUTAGE READINESS The electric meter on your building and the transformers that bring you power are property of Kaukauna Utilities. Occasionally it is necessary for employees of Kaukauna Utilities to work on these pieces of equipment for routine maintenance and testing. These activities are needed to accurately measure consumption and assure a reliable source of electrical energy. Access to that equipment is critical for the safe and efficient performance of these very important tasks. Because of this needed access and the safety issues involved, there are certain regulations and guidelines that are outlined in the National Electric Code and The Wisconsin Administrative Code. Download the Electric Service and Meter Specification Manual (PDF) Some of these rules are: There shall be a minimum of three feet of unobstructed working space measured from the meter face in front of the meter. This space shall extend from the floor or ground level to a height of six feet three inches. The unobstructed space in front of meter cabinets, current transformer cabinets and transformer loss cabinets shall also be from grade to a height of six feet three inches. This requirement is defined in the National Electric Code Section 110-16. Underground transformers require eight feet of workspace to the front of the transformer, three feet on the sides and two feet in the back. For underground pedestals, the available workspace must be three feet on all four sides. If it is necessary for Kaukauna Utilities personnel to get near the equipment and shrubs are planted too close or other materials are stored too near, you may be asked to remove the obstructions. Please understand that these rules and regulations are in force to help Kaukauna Utilities maintain the electrical equipment that provide you low cost reliable electrical energy and to ensure the safety and efficiency of our employees. Your cooperation is greatly appreciated. If you have any questions about this or any other energy-related concerns, please contact us at 766-5721. Conservation / Incentive Programs There are a number of incentive programs available for homeowners when you upgrade your appliances, faucets, air conditioning, lighting, toilets, and more. Building a new home? There’s a number of incentives for you, too. FIND INCENTIVES ADDITIONAL RESOURCES LEARN MORE LEARN MORE LEARN MORE Customer Driven, Community Minded, Environmentally Responsible. GET IN TOUCH 777 Island Street PO Box 1777 Kaukauna, WI 54130-7077 Phone: 920.766.5721 Email: kumail@ku-wi.org Hours: Monday - Friday 7:30AM - 4 PM QUICK LINKS MyAccount – View/Pay Bill River Reports Kaukauna Dam Opening Report a Street Light Outage Meeting Agendas & Minutes Start or Stop Service Copyright 2021 Kaukauna Utilities | Privacy Statement HOME/ SITEMAP/ CONTACT