our STORES see my FAVORITES see my BASKET START MY FAVOURITES PRODUCTS ABOUT US SHIPPING & RETURNS Shipment Shipments will be made through parcel companies or other transport companies that guarantee the correct transport of the merchandise. The delivery date to the customer's home will depend on the type of transport service contracted, the availability of the product and the shipping area chosen by the customer. Deliveries will be made from Monday to Friday, excluding holidays. In case of not having the merchandise, you will be notified to specify the delivery times and resolve it as soon as possible. To avoid incidents in the delivery (wrong addresses, inability to find someone at home, etc.), it is essential to correctly fill in the corresponding form, and it is advisable to fill in the box relating to the contact telephone number. Customs charges will be charged at destination. Standard shipments take between 3-5 business days. Returns All products purchased at kactus.es can be returned by sending an email with the return request and the reason for it to the email address ventas@kactus.es, within a period of 7 days from receipt of the order at the customer's home. If the reason for the return is due to breakages in the packaging, the shipment can be rejected indicating to the transport company the non-acceptance for this reason or the order can be accepted and request its return within 24 hours after receiving the order. at the customer's home. If the product is in poor condition or there has been an error in delivery, customers will have a period of 7 business days to return it, counting from the receipt of the order at the customer's address. In this case, Artesania kactus SL will bear the return costs and the customer will be able to decide if the order is sent again or if he prefers the refund of the money paid. If the client decides to have the order sent again, the shipping costs will be borne by Artesania Kactus sl In the event that the client wishes to return the order for reasons other than the above and within a period of 7 days from the receipt of the product, the return costs will be at your expense. Returns must be made in the original packaging. Business About us Our shops Contact information Customer Support Cookies policy Shipping & Returns Legal Notice and Privacy Policy Social media Facebook Contact information Address: Artesanía Kactus. Calle Real de la Plaza, 6. 35330 Teror, Gran Canaria Email: ventas@kactus.es © Copyright Kactus. All rights reserved .. Web page made by Jordán Díaz - Web Design in Las Palmas