MENU GET HELP NOW (877) 389-9966 GET HELP DONATE Frequently Asked Questions *Notice of Priority Admissions to Substance Use Treatment The Federal Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, has identified certain populations that must receive priority admission to treatment when the cost of the services is covered by the Federal Substance Abuse Prevention and Treatment (SAPT) Block Grant. Since Gateway is a recipient of Block Grant funding, these populations have priority status for admissions because of their impact on families and society. Preferences of treatment will be given in the following order: Pregnant women who inject drugs Other pregnant women who need treatment Others who inject drugs Others who need treatment FAQs: Q: What is Gateway and what kind of services do you provide? A: Gateway is a private non-profit drug and alcohol rehabilitation agency committed to building better communities by taking action against drug addiction. Our wide range of services includes e-therapy, residential and outpatient treatment programs for adults, adolescents, women with children, transitional recovery housing and more. Q: Where is Gateway located? A: Our administrative offices and primary location for adult services is located off Interstate 10 at 555 Stockton Street, Jacksonville, FL 32204. Q: What is the first step on the road to recovery? A: Recognizing you have a problem and seeking help for it. Listen to others. If those around you are telling you that you need help, don’t wait until you get a DUI, commit a crime, or lose your job before seeking help. The first step is asking for help. Q: How much will treatment cost? A: It depends on the types of services you require and the length of time you require them. Your treatment plan will be determined following your assessment and our customer service representative will go over your plan and the fees. Q: Do I need insurance to receive treatment from Gateway? A: Not necessarily. Gateway accepts cash, credit cards, and some insurance plans. All of our services are provided on a sliding fee scale. Some insurance companies have co-pays, which must be paid at the time service is rendered. Private pay for services enables you to benefit from our treatment programs immediately. Q: What if I am deaf or hard-of-hearing? A: In accordance with the Americans with Disabilities Act, appropriate auxiliary aids and services are provided at no cost to deaf and hard-of-hearing clients and companions. Persons needing special accommodations to participate in any meeting/hearing should contact Michael Bennet (904) 387-4661 Ext. 1059 or email adacoordinator@gatewaycommunity.com for assistance. Q: How do I file a file a complaint, suggestion, or a praise report? A complaint, suggestion, or praise report may be filed by any person who has sought services from Gateway, by any patient or their significant other, or by any family member. Filing a suggestion or complaint will never result in retaliation or a barrier to receiving services from Gateway. Complaints, suggestions, and praise reports can be filed by emailing: complaints@gwjax.com or by calling 904-387-4661 x8999. Complaints can also be filed with Gateway’s managing entity, Lutheran Services of Florida (LSF) at (877) 229-9098. Frequently Asked Questions Insurance Help a Loved One Get Help Now Patient Referral No matter how much you choose to give, your donation directly supports hope & healing. DONATE news & events Gateway Celebrates 40 Years of Service (1978 – 2018) This year marks Gateway’s 40th anniversary. In 1978, a group of recovering alcoholics wanted their “miracle of sobriety,” which was achieved through the success […] To the blog Capital Campaign/Expansions Our expansion will triple recovery housing at the Stockton Treatment Facility, opening the doors to more recovery in our community. Learn More Keep Kids Drug Free Auto Tag The KKDF auto specialty tag is available at any county or independent license tag office. You can replace your current tag AT ANY TIME. Visit www.gorenew.com to learn more. FOCUSED ON QUALITY CARE Awareness & Prevention Detoxification Residential Outpatient Adolescent Recovery Housing FAQ About Us Join Our Team Resources Locations Community News & Events Facebook Twitter GET HELP Gateway, is an equal opportunity and drug-free workplace and prohibits discrimination in all of its programs and activities on the basis of race, color, sex, age, religion, national origin, marital status, disability, veteran’s status, or other legally protected status. If you are a person with a disability who needs any accommodation, please contact the ADA Coordinator at 904.387.4661 or email adacoordinator@gwjax.com. © Copyright 2008-2016 Gateway Community Services. All Rights Reserved