About Meet the Team Behind NeoLedge Careers Glossary US Products Solutions Industries News Blog Partners Customers » illico » Citizen Relationship Management Citizen Relationship Management REQUEST A DEMO Citizen Relationship Management Optimize citizen services and satisfaction by delivering a connected experience across multiple channels, such as mobile applications, web portals and call center support. Contact Us Citizen mobile application With illico, you can offer your citizens a modern mobile application branded for your city. They can easily make requests and you can automatically centralize, classify and localize queries behind the scenes. Boost your city’s reputation as a caring and collaborative partner for citizens. Provide modern tools that encourage citizen engagement and involvement. Enable citizens to view and manage their requests, preventing duplicates and delays. Citizen web portal The illico web application integrates seamlessly with your city’s website. Citizens are guided through submitting their requests and can share on social networks to strengthen engagement. Enjoy a simple and customizable deployment. Provide an easy-to-use and guided tool for citizen requests. Allow citizens to share requests on social networks to interact across channels. Efficient phone support illico provides your city’s call center with a dedicated interface for handling and routing telephone calls, interfaced with your GIS. Provide employees with an easy streamlined tool for handling telephone requests. Centralize all calls in one place to quickly facilitate processing. Enable more efficient handling in the field with geographical tracking of requests. Catalog of services illico includes a modular catalog of services to guide the entry of citizen requests and provide the most accurate response as quickly as possible. Customize services to solve any challenge. Deliver a faster response to citizen requests. Guide citizens through their requests on the mobile or web application. Simplified query processing illico can automatically route requests to the appropriate department and adapt to match the tasks of each request. Use dynamic workflows to direct queries to the right place and the right person. Provide faster responses and decisions. Make your agents’ lives easier with a tool adapted to their work. Business intelligence tools Take advantage of illico’s built-in analysis tools that make it possible to measure performance and make better decisions. Analyze requests, improve the quality of your services, and forecast your future. Monitor the performance and effectiveness of citizen services. Gain deeper visibility and insight into operations, activities and budgets. Proactively plan for the future. Mail Management Document and Process Management Citizen Relationship Management All-inclusive Services Unified Platform City Collaboration Security, Availability and Compliance Mail Management Mail Management Digitize all documents and correspondence across your city illico! Ensure traceability, automate and monitor processing and accelerate response time. Contact Us Multichannel mail management With illico, you can centralize all mail and email to your city in a single solution. Quickly scan and organize paper mail and capture your e-mails in one click. [...] DISCOVER Document and Process Management Document and Process Management Integrate your business applications with illico to automate processes, facilitate collaboration, centralize documents and save time. Ask for illico Manage all city documents, processes and governance in one solution illico provides cities and municipalities with an integrated, easy-to-use ECM solution to manage all business content, processes and governance--including (finance, HR, grants, [...] DISCOVER Citizen Relationship Management Citizen Relationship Management Optimize citizen services and satisfaction by delivering a connected experience across multiple channels, such as mobile applications, web portals and call center support. Contact Us Citizen mobile application With illico, you can offer your citizens a modern mobile application branded for your city. They can easily make requests and you can automatically [...] All-inclusive Services All-inclusive Services Quickly and easily deploy an all-inclusive city services platform for all citizens, officials and employees--while controlling your budget. Contact Us A city without limits Offer illico services to all citizens and employees of the city, with easy access on the go from any desktop or mobile device. Simplify end-to-end city management. Involve citizens [...] DISCOVER Unified Platform Unified Platform Empower employees with unified services in an intuitive and collaborative platform conveniently accessible across multiple devices. Contact Us Intuitive, customizable interface To help everyone in your city work efficiently, illico offers an intuitive interface that can be adapted and customized to streamline work, reduce training time and improve user adoption. Allow city representatives, [...] DISCOVER Security, Availability and Compliance Security, Availability and Compliance Protect and control access to your data, enjoy uninterrupted service and ensure compliance with regulations. Contact Us Built-in GDPR compliance and data protection Safeguard your business with illico's enhanced security, compliance and data protection provisions designed to shield personal data and meet compliance standards. Show your commitment to privacy for your [...] DISCOVER City Collaboration City Collaboration illico is a shared subscription service for intermunicipal cooperatives, making it easy to facilitate collaboration and exchanges while maintaining the autonomy of each city. Contact Us Share services illico enables cities and intermunicipalities to pool expenses and maximize outcomes. A single solution saves time and money while providing a common foundation for success. [...] DISCOVER Benefits for the Mayor Benefits for the Mayor Transform your city into a Smart City with illico. Contact Us Control your budget illico offers subscription service pricing adapted to the needs of your city and networks: Subscription pricing based on your city's population. Shared subscriptions for intermunicipalities. Modular and scalable services. Predictable budgets. Simplicity and transparency. Comply with regulations [...] DISCOVER Benefits for IT Benefits for IT Enable digital transformation for your city with illico. Contact Us Support city employees and citizens Optimize technology and services for both city employees and citizens with illico: Provide a better user and citizen experience. Deliver access to strategic information at any time, on any device. Foster agile decision making and collaboration with [...] DISCOVER Benefits for City Managers Benefits for City Managers Provide a collaborative and customized environment for your city with illico Contact Us Facilitate and monitor city administration With illico, enhance the efficiency and value of your organization: Give each municipal department its own customized workspaces, notifications and processes. Tailor access rights in relation to the organization chart. Monitor work spaces [...] DISCOVER NEWSLETTER First Name* Last Name* E-mail Address* By submitting this form, you agree that NeoLedge may store and use your personal data as described in the Privacy Policy. I have read the Privacy Policy and I authorize NeoLedge to send me information. By continuing your visit on this website, you enable the use of cookies to improve your user experience I ACCEPT READ MORE