Covid 19 for Customers Covid 19 Payment holiday information Following the government announcement to the extension of the Payment Holiday scheme we have updated our Frequently Asked Questions to help you understand what options are available to you. You may have noticed that Payment Holidays are now also being referred to as Payment Deferrals. For the purpose of our FAQ these can be treated as the same. All information correct at: March 16, 2021 8:12 am What are you looking for? We provide extensive information for our customers. To find what you’re looking for, click on the section that applies to your query. Overview of payment holidays Ongoing payment holidays Extending a payment holiday Amending payments and partial payments End of payment holiday and cancelations Debt worries and concerns Overview of payment holidays What is a payment holiday and how does it work? How do I know a payment holiday is right for me? Will taking a mortgage holiday impact my credit rating? Will taking a payment holiday impact my ability to get a future mortgage or remortgage in the future? I haven’t yet applied for a Payment Holiday can I still apply? How do I apply for a 3-month payment holiday and what documents and/or evidence do I need to provide? Ongoing payment holidays I have missed a call from you relating to my agreed payment holiday, how do I get back in touch with you? I have a payment holiday agreed with you, how often should I expect to hear from you? I have received a call claiming to be from you in relation to my payment holiday, how do I know it is genuine? Extending a payment holiday What is the latest date I can apply for the extension? Will the extension impact my credit file? I already have a payment holiday agreed with you, does that mean I automatically qualify for the 3-month extension? I currently have an agreed Payment Holiday with you which is about to expire, can I apply for an extension? Amending payments and partial payments I currently have a payment holiday agreed with you, but I can afford to pay a reduced amount per month, is this possible? If I decide to make a partial payment via standing order or bank transfer what do I put as my reference number? Can I make a partial payment over the phone? Will I receive a revised calculation after every partial payment I make? Will I receive acknowledgement from you, for any partial payments received? End of payment holiday and cancelations What happens at the end of the payment holiday? I am coming to the end of the payment holiday for both my first and second charge mortgage, who should I pay back first? Can I cancel my payment holiday and what happens? If I cancel my payment holiday, is there a minimum amount I should be paying back as part of my arrangement to pay? Debt worries and concerns I am worried about the accumulating debt a further 3 months will add to my overall mortgage balance. I am worried that I might not be able to make my mortgage payments as I have been laid off/furloughed or am self-isolating and unable to work, what help can you provide me? I am self-employed and can’t pay my mortgage as I am unable to work. Can I apply for a Covid-19 self certification payment holiday? I am currently in arrears, what do I need to do if I am unable to work and repay my monthly mortgage payment? My mortgage is just about to come to the end of its term. What will happen if I can’t renew with a new lender due to self-isolation? If I am worried about being unable to pay, should I cancel my direct debit? How do I contact you? Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it. Broker Partners 02922 331220 broker@optimumcredit.co.uk Existing Customers 0333 014 3125 customerservices@optimumcredit.co.uk Optimum Credit Ltd PO Box 1189 Uxbridge UB8 9EF Information Data Protection and Privacy General Mortgage Conditions Tariff of Fees & Charges Complaints Interest rates Securitisation history Accessibility Modern Slavery Act Careers We are always on the lookout for talented people who get a kick out of doing a great job, have a passion for excellence, and love working collaboratively with other colleagues. If you want a fast-paced environment, real career progression opportunities and somewhere to showcase your skills and experience, this is the place for you! View our current vacancies Optimum Credit Ltd is authorised and regulated by the Financial Conduct Authority under registration number 710410. You can confirm our registration on the FCA’s website or by contacting the FCA on 0800 111 6768. Optimum Credit is a member of the Finance and Leasing Association and follows its Lending Code. Optimum Credit Ltd Registered office: Haywood House South, Dumfries Place, Cardiff CF10 3GA. Registered in England and Wales No. 08698121. Calls may be monitored or recorded for training, compliance and evidential purposes. All Second Charge Mortgages are subject to status, available to homeowners only and secured by a mortgage over your property.