Home About Us Patients Your Visit Services ELHT&Me Charity Working for Us Research News and media Patient safety and governance Clinical Governance is the way that the NHS works to improve and maintain the quality of care that patients receive. It is about ensuring that patients get the right care at the right time from the right person. At East Lancashire Hospitals NHS Trust (ELHT), responsibility for clinical governance lies with every member of staff, including doctors, nurses, physiotherapists, managers, radiographers, laboratory staff, cleaners, porters and administrative staff. We are clinically lead and managerially supported. Everyone works together to ensure that patients receive the best possible care. The Trust Governance Unit works together with other members of staff to ensure the Trust meets its statutory duty to maintain high-quality services. Our team manage chaplaincy services and coordinate emergency preparedness, policy administration, patient information, information governance, incident management, clinical audit and clinical effectiveness. We coordinate advancing quality, patient safety initiatives, health and safety, complaints and litigation and take the organisational lead role for administration of external registration and accreditation by organisations such as Care Quality Commission (CQC) and NHS Litigation Authority (NHSLA). These functions are provided across the Trust-wide footprint. "Quality is our organising principle and compliance with standards, targets and regulatory requirements are a given." The Governance Unit can be contacted on 01254 733704 Same-sex accommodation Open and Honest Care Incident reporting Was this page helpful? Our Accessibility Statement View our current vacancies and read about working with us Read about our Media service and Communications Team Click here to Contact Us Show accessibility tools

Home About Us Patients Your Visit Services ELHT&Me Charity Working for Us Research News and media Comments, Concerns and Compliments We value your comments and compliments about services provided by East Lancashire Hospitals NHS Trust. Learning from your experience will help improve services for you and other people. While you are receiving treatment and care through the services provided by ELHT, the staff will make every effort to provide you with an informative, caring and satisfactory service with respectful and safe standards of care. East Lancashire Hospitals NHS Trust promotes a culture of being open to provide support to patients, carers, healthcare professionals and managers when things go wrong. If things go wrong you should expect to be involved with and informed of how your concerns are to be handled. Leave a compliment Raising your concerns Making a complaint - Local resolution Our Standards: What to do next Help to make a complaint Contact details AccessAble For accessibility information on how to find the team click on the image below: Was this page helpful? Our Accessibility Statement View our current vacancies and read about working with us Read about our Media service and Communications Team Click here to Contact Us Show accessibility tools