Support Ticket Client Portal Remote Screen Login 952-925-BLUE (2583) Managed IT Business Solutions Support News/Events About Contact Careers Are you ready to grow your career? We are continually seeking highly talented, motivated individuals to contribute to the continued success of our organization. If you have a positive attitude, collaborate and communicate like a top professional, and possess a desire to be part of something great, then please contact us. Senior Systems Engineer - Citrix Blue Net is seeking an intelligent, highly motivated, and resourceful individual to help architect, deploy and support Microsoft Windows and Citrix infrastructure for both our clients and our multitenant cloud solution. The person we hire should be capable of conceptualizing, building, deploying systems, management, and automation technologies for both Windows/ Citrix environments and a mixed body of Windows PCs and thin clients. This person will work both independently and with other staff on substantial design, implementation, and research projects within the Windows and Citrix environments. Responsibilities: Accountable for system architecture, maintenance, tuning, health checks, capacity planning and overall system performance Implementation of new systems, upgrades, migrations, and modifications; including: planning, testing, coordinating and scheduling for clients. Expected to alert senior management to any system performance issues that could put the company in harm’s way and which impair the service levels to the clients or customers. This includes, but is not limited to Windows operating system, Citrix, e-mail, DHCP, DNS, Printing services, backup systems and web services. To mentor and assist in the development of others and to inform management when and if the company could be impaired by the team performance. When necessary is expected to step in and solve/find solutions for any and all critical issues. Participate in setting priorities and goals for the department, working under the guidance of the Director of Technology. Engineer solutions for the company’s growing, highly-resilient Cloud infrastructure. Accountability for information security ensuring integrity of corporate systems (Data backups, BCP/DR, systems optimization in an HP Blade Center environment running VMWare) Accountable for information security (AV, Firewall, Anti-Malware, etc.) All candidates should also have a demonstrated ability of the following: High level of initiative and dedication Be a team player and have the willingness to lend a hand with any project, big or small Use of a ticketing and CRM system Project Management and Documentation skills Excellent communication and customer service skills Requirements: 10+ years of hands-on experience with server applications in Microsoft/Citrix environments Experience installing and/or maintaining some of the following: Microsoft server technologies (Server, Exchange, SQL, Hyper-V, SBS, etc.) VMware technologies (VMware, vMotion, etc.) Citrix technologies (XenApp, XenDesktop) (Netscaler experience preferred) SAN technologies (HP P4000, Dell/Equilogix, and/or HP 3Par) iSCSI, FCOE, and FC fabric infrastructure technologies Networking technologies including HP ProCurve, Cisco, & SonicWALL Solid programming and scripting abilities (PowerShell is a plus, VBScript alternatively) Hardware technology (HP ProLiant, HP Blades, or Dell/IBM equivalent) Security management (including Group Policy Objects) Expert level technical certification(s) preferred in the following: CITRIX – CCA, CCEE, or CCIA MICROSOFT – MCSE, MCSA CISCO – CCDA, CCDP, CCNA, or CCNP VMware – VCP Blue Net, Inc. offers competitive compensation, excellent benefits and we are proud to be an equal opportunity employer. Existing authorization to work in the United States is required. Sponsorship not available for this position. Submit Your Resume Managed Service Technical Support Provide high quality managed services, support and customer service for Blue Net’s clients across the company’s product and services offerings. This position operates on a rotating schedule to support our service offering hours of 7am to 6pm, Monday through Friday. This position is not limited to these responsibilities and may be revised as needed from time to time. Responsibilities: Provide reactive phone, email, and ticket support for Blue Net client base. Diagnose and resolve technical issues over the phone by using advanced remote management tools or via on-site visit. Monitor and response to alerts/alarms and incident tickets for Blue Net clients. Follow established procedures for troubleshooting and escalation. Troubleshoot, monitor and maintain client computers and desktop applications. Log tickets into ticketing system following established procedures. Hardware/software installations, configurations, maintenance and troubleshooting. Off-site client visits for support, hardware deployments and hands on tasks. Proactive, daily monitoring and response to managed client backups, patching and antivirus to ensure tasks are completed/updated properly and following proper ticketing procedure for each task. Creating and maintaining client play books. Creating and maintaining documentation and procedures. Miscellaneous team/office tasks as assigned. On-call support on a rotating 1 week schedule is required. Required skills and experience: Customer service skills and ability to communicate with non-technical users. Strong documentation skills. Effective communication skills in email and over the phone. Knowledge of Microsoft Windows (desktop and server). Helpdesk technical troubleshooting. Ticketing and use of ticket management system. Reliable transportation and good driving record. Ability to maintain a productive daily routine to ensure all tasks are prioritized and handled each day per procedure. Continual commitment to keeping current with IT knowledge Preferences: IT focused training/certifications and/or college education in Information Technology A+ and Net+ certification or equivalent proven experience in end user / customer facing IT support role Current Microsoft certifications Submit Your Resume Submit Your Resume First Name* Last Name* Phone Number* Email* Resume Upload Max. file size: 50 MB. Message CONTACT US 2915 Waters Rd, Suite 105 Eagan, MN 55121 Phone: 952-925-BLUE Click To Email NAVIGATION Managed IT Services IT Support News/Events About Contact ABOUT US Blue Net is your strategic technology partner delivering first-class, client-focused services and support. Our team stays on top of the latest technology and business trends to help companies meet and exceed their IT needs. 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