My Redrow Sign In / Register Redrow Find a new home My Redrow Buying with Redrow Inspiration Contact us Customer Support News ADVANCED SEARCH WE'RE HERE TO HELP Our customers are at the heart of everything we do and we want you to enjoy living in your new Redrow home. We’re always on hand to help, every step of the way. CUSTOMER SERVICE REDROW CUSTOMER CHARTER THE CONSUMER CODE HAVE A COMPLAINT? As a premium homebuilding company, we want you to have absolute confidence when buying a new home from us. That’s why we’ve created a list of rules that every Redrow employee is trained to adhere to. We call it the Redrow Customer Charter. At Redrow, we are committed to delivering a quality service to you, our customer, throughout the whole homebuying process and beyond. We also comply with the requirements of the Consumer Code for Home Builders (“Consumer Code”). The “Consumer Code” is displayed in our Marketing Suites and available on the USB in the reservation pack issued to you when you begin the process of buying a new home. As your homebuilder we will: Provide you with full details and clear information about your chosen home Provide trained and knowledgeable staff to assist you in the buying process Be available to answer any questions you may have and will provide you with any relevant contact details Assist you during the selection of Standard Choices and Optional Extras for your new home Provide you with health and safety advice to minimise the risk of danger during construction and in the use of your new home after you move in Provide you with reliable information about the Buildmark Cover, and any other cover from which you may benefit Keep you fully informed about the completion and occupation of your new home Ensure that the functions and facilities of your home are demonstrated to you prior to moving in Inform you about the after-sales service we provide, as set out in the Home Buyer Guide. Our aim is to deal effectively and efficiently with both routine service matters and with any emergencies From search to moving in and beyond, manage your new home purchase and find all the Homeowner Support you need with My Redrow. SIGN IN OR JOIN MY REDROW EXPLORE REDROW Find your home My Redrow Awards Incentives Help to Buy ABOUT REDROW About us Contact us Newsroom Corporate media Investor relations Land Sustainability Careers Modern Slavery Statement AWARD WINNING Awarded five star customer satisfaction from the HBF in an independent survey 2021. FOLLOW US Our social team are available to deal with any queries on Facebook and Twitter between the hours of 9am - 5pm, Monday to Friday, excluding bank holidays. Privacy Notice Cookie Policy Accessibility T&C Copyright © 2021 Redrow All Rights Reserved COOKIE MANAGEMENT To help provide a smooth, easy and personalised experience when browsing our website, we use cookies. You may choose to agree to all or set your own preferences in manage settings. Please consider that by not accepting some of the cookies you limit the functionalities of the website and some content may not work properly. Once set, you can change your preference at any time as described in our Privacy Policy and Cookie Policy. MANAGE SETTINGS ACCEPT ALL COOKIES