HIT - Bar Codes Business Offer Your Industry Knowledge base contact Home / Articles / Customer Success Story - BSH 2009.09.11, Customer Success Story - BSH A way to better control warranty repairs at BSH HIT-Kody Kreskowe has provided BSH with the IT solution described below, which is based on the use of Toshiba B-SP2D portable barcode printers and LXE HX2 voice terminals. The company BSH Hardware Gospodarstwa Domowego is a Polish subsidiary of the German concern BSH Bosch und Siemens Hausgeräte GmbH. In Poland, it sells Bosch, Siemens and Gaggenau equipment. BSH offers warranty and post-warranty service for devices of its own production from the domestic sales network. Apart from BSH, maintenance services are undertaken by other authorized equipment distributors. The analysis showed that customers often bypassed the correct guarantor and reported warranty defects directly to BSH, which generated additional repair costs. Better control of the warranty repair process and, as a result, the elimination of the above problem were the aim of the investment in the automatic identification and marking system of warranty cards. As part of this project, the company's warehouse staff were equipped with a Toshiba B-SP2D portable barcode printer and a LXE HX2 mobile terminal. During warehouse releases, the company's employees scan the serial number of the device stored in the barcode. After scanning the code, the application running in the terminal causes the label to be printed on a portable printer. It contains information about the place and person who issued the issue and the serial number of the device. The label is glued to the warranty card and is the original proof of purchase of the device. The data on the releases are saved in the application on the LXE HX2 terminal and sent to the central IT system at the appointed time. Thanks to the improved control of the warehouse release process, the company has reliable information about the date and person preparing the shipment, combined with the unique serial number of the device. This translates into the complete elimination of warranty repairs of devices that were not purchased from BSH. The Toshiba B-SP2D printer and the LXE HX2 handheld terminal have proven themselves in this project as modern, light, ergonomic and easy-to-use tools for warehouse employees. Both the Toshiba printer and the LXE terminal do not interfere with the physical work of the warehouse workers. The small size and weight of the devices, as well as thoughtful attachment options to the employee's clothes, allow the actual use of both hands for work. These factors made mobile devices quickly become an indispensable tool supporting the control of warranty repairs. The provider of the IT solution, equipment and labels was HIT-Kody Kreskowe, a distributor of devices from such global brands as Toshiba, LXE, Datalogic and Motorola. A manufacturer of specialized labels and tags for marking. A supplier of software that improves logistics and production processes? HIT-Magazyn, RedPrairieWMS, Hydra, Inwentaryzator and others. return Media Articles Our Pages Ads see also Motorola MC9190-G Intermec CN51 Datalogic Powerscan PD9530-DPM Toshiba B-SX6T Wincomm WLP-7821-17M HIT Inventory Labels Datalogic Gryphon I GFS4100 Motorola NX 7500 Datalogic Matrix 300 HIT Identification wristbands Datalogic Powerscan PD7100 LVS 7500 HIT - Bar Codes® © 2012 in accordance with the current settings of your browser. Find out more.