imimobile is now part of Webex Learn more | About Cisco Products Solutions More Contact Customer stories Making every interaction matter more Find out how businesses across the globe are using our software and solutions to improve their customer interactions. LAVAZZA PRO Transforming the contact center with imi engage Lavazza selected imi engage to replace their legacy system across multiple regions, handling inbound and outbound calls, call recording, full IVR capabilities, and simplified reporting. Read our Lavazza Pro story VODAFONE Using RCS to improve marketing engagement rates Working with Vodafone’s creative agency, TMW, we deployed promotional RCS campaigns around the bank holiday weekend, Father’s Day and 5G. Read our Vodafone story CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST Reducing missed appointment rates by 27% The team created a solution whereby a conversational reminder text is sent enabling patients to confirm, cancel or rebook their appointment without having to call the hospital. Read our Cambridge University Hospitals NHS Foundation Trust story “ imi mobile’s solution for IVR call deflection to SMS has been a game-changer for our contact center and it’s pleasing to hear positive feedback from our customers and agents who are using the service.” Gemma Crask Product Owner - Live Chat, Messaging & Social Media British Gas CENTRICA Enabling seamless IVR call deflection to digital channels Using a combination of our products, imi connect and imi engage, we implemented a solution that enabled Centrica to deflect inbound calls to SMS. Read our Centrica story UNITED LINCOLNSHIRE HOSPITALS NHS TRUST Reducing the ‘Did not Attend’ rate with digital patient letters Within five months, the DNA rate dropped from 5.8% to 4.1% which is one of the lowest in the country. Read our United Lincolnshire Hospitals NHS Trust story “As the world keeps changing, we need to stay relevant for our customers and imi mobile’s products help to enable that.” Jon Christian Hillestad Vice President Business Telia Norway “We are pleased to work with imimobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalization for our clients.” Francois Viviers Executive Marketing & Communications “We are pleased to be the first energy provider in the UK to launch Apple Business Chat. Reaching our customers via innovative conversational channels is key to differentiate our customer strategy.” Jon Drinkwater Head of Digital and Data “imimobile was a natural fit because of its expertise in providing cloud communications software to public sector companies, enabling us to communicate and engage with our customers across the defence estate.” Stuart Jones Services and Communications Director “This [COVID-19] crisis has demonstrated that, with the right software, teams are now able to all work from home with ease and we will embrace remote working a lot more in the future.” Angela Waterhouse Contact Centre Business Analyst “We believe that RCS messaging has the potential to take our mobile customer communications to the next level, both in terms of providing a more visual experience and a greater understanding of how customers are interacting with our promotions.” Catorina Woodward Head of Digital “imimobile is helping us to close the communications gap created by the COVID-19 crisis. The team at imimobile was able to implement the solution and has been a great partner in these uncertain times.” Mike Easley CIO Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}