Our website uses cookies to ensure you get the best experience while you’re here. Read our privacy policy for more information. Accept Speech Analytics An AI-powered speech analytics solution that takes the guesswork out of quality assurance and training. Get a Demo Contact Us Natterbox Insight combines voice transcription, sentiment analysis, and advanced speech analytics to give you an in-depth understanding of the conversations happening across your business. Quickly identify which calls and the sections of those calls you should listen to, and spot opportunities for employee recognition and coaching. Make your experience actionable Stop wasting time manually combing through your call recordings. Natterbox Insight highlights specific conversations that represent both the best and the worst of your employees’ interactions with customers and prospects. This takes the guesswork out of quality assurance and makes it easy for managers to provide employees with actionable feedback directly against the record in Salesforce. Track trends and call sentiment Keep track of positive and negative conversations to make quick, actionable improvements to your business. Use Salesforce reports and dashboards to monitor trends, enabling you to address issues before they become major pain points and drive continuous improvement across your organization. Drill down into your conversations Gain a nuanced understanding of how your customers and prospects really feel. Natterbox Insight can search your call recordings for mentions of specific keywords and topics to provide you with a summary of when and how frequently these come up in conversations with customers and prospects. This information can drive dramatic improvements in overall customer-centricity. Ready to start analyzing your conversations? Get a Demo Key Features Call Filtering Filter your search to flag the calls that require your attention, saving time manually sifting through call recordings. Voice Transcription Accurately convert voice to text with AI powered audio transcription inside Salesforce. Keyword Tracking Monitor specific keywords and get directed to when and where they’re discussed in your call recordings. AI-Based Call Coaching Share important calls with your employees and add training notes to give direct feedback inside Salesforce. Categories & Intent Analysis Analyze and drill down into key categories and intent e.g. mentions of ‘pricing’ on a sales call or ‘complaint’ about customer service. Sentiment Analysis Identify positive and negative sentiment through categories and keywords spoken. Salesforce Playback Listen to key sections of your call recordings from directly within Salesforce and tag teachable moments for training. Trend Analysis & Reporting Track key trends and report on the impact of your training directly inside Salesforce without leaving the platform. Salesforce Notifications Get notified when feedback is left so you can make quick, actionable improvements and complete recommended training. Start Driving Results for Your Business See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, Natterbox can be tailored to you. Contact Centers Sales Operations Remote Working See Why Our Customers Love Natterbox Great software, easy to use and implement, and fantastic support! A key part of Natterbox being the best is their team, they are always there to support any request and are incredibly helpful and attentive to your needs. Every person, from the first call to our recent emails and calls, is beyond nice. JUSTIN SHAFFER PAIM / Service Support Coordinator (US) Flexibility to be the right solution for most businesses Every member of the team we’ve worked with has been over-the-top supportive and helpful. We are all working from home now and haven’t had a single stumble. I can’t say enough great things about this company and their product! PENNY DAVIS Senior Manager Contact Center Flexible software Natterbox provides as much assistance implementing their software as you need. We were able to build most of the policies ourselves, however, any issues and their support team was quick to respond. Definitely recommend them. JAMES HARRELL Software Developer Associate What other companies accomplish in a month, LadyBoss accomplishes in a week. Natterbox has not only been able to keep up, but they bring new, relevant, and innovative ideas to help our business keep growing. JESSICA PEART VP of Coaching & Customer Experience Good Product I can say with confidence that this is a product we can rely on 100%. If there’s a problem, the support will handle it in no time, which practically means there aren’t any problems, they just have it all covered. JELENA OKLOBDZIJA Salesforce Team Manager Great Product and Support If you have a company that lives in the Salesforce environment for managing your sales and customer service, this is the best phone system on the market for use with the Salesforce platform. JON KUCHENBROD Chief Customer Officer Our Success Stories Recommended Insights Contact Centers Sales Voice Natterbox is Excited to be a Platinum Sponsor for Dreamforce 2021 Sep 6, 2021 Retail BuyACar Jul 29, 2021 Contact Centers Voice How To Get the Most Out of Your Voice Analytics System May 7, 2021 Ready to be the next Natterbox success story? Get a Demo Privacy Policy | © Natterbox 2021