STEP INSIDE THE WORLD OF GEOX: SIGN UP TO THE BENEFEET LOYALTY SCHEME! Subscribe Geox respira Menu Help Returns and refunds Have you changed your mind? If you are not completely satisfied with your purchase, you can return one or more items within 14 days from the date of delivery of the order. How to return goods I purchased on geox.com Create your Return Authorisation Number (RAN) within the Orders section or, if the purchase was made as a guest, in the “Returns and Refunds” area which can be accessed from the footer. Return in store You can choose to return your purchase to one of the selected Geox stores. Can I change a product? At present, we cannot change or replace products neither online nor at the store. Return limitations Each RAN must only contain the products in the reference order and products linked to different orders cannot be returned in a single package. Refund methods Once the package has been received at the warehouse and the necessary checks have been made, we will send you a Return Acceptance Confirmation. Refund method in case of return in store The sales staff will verify the conformity of the item you intend returning. How long does it take to get a refund? The refund times depend on the payment method used for the purchase. Can I return the goods to a UPS Access Point? You can choose to comfortably return your Geox order directly to a UPS Access Point, whenever and wherever you prefer. If the product is defective In case of defective items, the returned item(s) will be sent to our company’s Quality Control Department to verify the conformity of the item(s) you wish to return. Can I cancel a goods return? If, after completing the return procedure, you decide to keep the goods, you can do so without any additional charge. Can I book a new collection? If you were unable to deliver your return to the courier, you can book a new collection from home only by contacting the courier directly. Return without the original box If you no longer have the original box, don’t worry: you can use another box suitable for the shipment. Successive return of multiple items belonging to the same order You can return multiple items of the same order at different times, provided that this occurs within 14 days from the date on which the order was delivered to you. SECONDARY NAVIGATION ASSISTANCE Help and Contacts FAQ Orders and Payments Shipping information Returns and refunds Size guide Find Store Privacy MY ORDERS Order History Order Status Return an order SUBSCRIBE TO THE NEWSLETTER WOMAN MAN Having read the information SIGN UP GEOX BUSINESS FOLLOW US © 2021 Geox S.p.a Via Feltrina Centro 16, 31044 Montebelluna (TV), Italy, P.IVA IT 03348440268 - All rights reserved SITE MAP PRIVACY LEGAL