Main navigation COVID-19 Our Markets Core Capabilities Our Insights Our Impact COUNTRY SEARCH MENU COVID-19 RESPONSE Making a difference when it matters most Almost from day one, we’ve been helping government respond swiftly and effectively to the COVID-19 pandemic — keeping essential services open and accessible to the public while prioritizing employee safety and wellbeing. Maximus COVID-19 CDC-INFO line turns to Maximus for sudden surge At the onset of COVID-19, the Centers for Disease Control and Prevention (CDC) requested additional agents to expand operations to 24/7 coverage. When call volumes peaked in April, 500 agents were responding to more than 16,000 calls and 2,000 emails per day from healthcare providers and the public. Contact tracing makes an impact in multiple states Contact tracing has never been attempted at the scale required for COVID-19. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators. Since early May, we've hired, trained, and deployed more than 1,100 agents. View this video insight Outbound test result call center coordinates response In just four days, Maximus launched an outbound call center for the Office of the Assistant Secretary for Health (OASH). At its peak, it received test results from 47 federally facilitated COVID-19 testing sites across 12 states. More than 260 onsite and home-based agents notify individuals of their test results, and we provide HHS staff with real-time reports of results by area and age. 17 states find a solution to rising unemployment claims Maximus is augmenting agencies in a dozen states with remote agents to answer questions, support initial claims processing, and support the adjudication of unemployment claims. Since March, we've hired, trained, and deployed nearly 2,500 work-from-home agents to support unemployment programs, with the majority of these programs launched in less than a week. Watch a video on how we help Maximus takes control of info, screening, and scheduling In the early days of New York’s COVID-19 outbreak, Maximus launched an information hotline in just three days to screen callers for symptoms and schedule test appointments directly into a unified scheduling system. In California and Indiana, we deployed agents in less than a week to respond to callers’ COVID-19 questions using information approved by each state’s department of health. Deploying telehealth enables safer assessments In a world that’s social distancing, conducting mental disability and behavioral health assessments in person isn’t viable. Working with state governments, we’ve quickly transitioned to telehealth, conducting 11,500 virtual assessments between March and May alone. Read the case study Learn more about the COVID protections and resources we offer our employees Read more from our CEO ARTICLE Risk Communication and Vaccine Hesitancy: Evolving Challenges in the Fight on COVID-19 Contact an expert Footer menu Careers Our Insights Maximus Foundation Contract Vehicles Investor Relations Our Company Leadership Contact Us Footer social Twitter LinkedIn YouTube Footer cap Privacy Statement Terms of Use Human Rights Statement Employee Home Copyright (c) 2021 Maximus. All rights reserved.