ABOUT DIVERSITY CAREERS RESEARCH WITH US CONTACT Intueor maximizing value Sectors Advisory Impact Insights ARTICLES Published : June 2020 The COVID-19 crisis forced transit agencies to quickly facilitate flexible operations through virtual platforms. Some agencies managed the disruption better than others. Here’s a roadmap for developing a comprehensive IT strategy to improve operations and better manage the next crisis. Authors Andy Wakefield Director, Transit Operations Management Consulting Practice Thomas Day Senior Consultant Freya Gustafsson Principal Consultant When U.S. transit providers look back at the COVID-19 crisis, it’s possible they might see this crisis as a pivotal moment where transit agencies learned to facilitate remote work. Some agencies may breathe a sigh of relief that they invested in cloud-based information technology (IT) systems to allow personnel to work from home, remain agile, and effectively manage the disruption. Yet few would argue that transit agencies operated seamlessly during the crisis. For some agencies, mobile platforms were not yet in place or ready to handle the increased demand. For others, personnel were not ready to use these platforms. COVID-19 should provide a pivotal point – a wake-up call –for agencies to think proactively about building IT systems to help support and modernize operations. Here are five steps transit agencies can take to modernize IT systems and ensure personnel are prepared to operate information technology platforms: 1. Developan IT strategic roadmap. Agencies should be equipped with a strategic plan to guide decision making and the management of information technology platforms. This should be a living document that is revised as new technologies emerge and as organizations confront new challenges. Designing this strategic plan requires a thorough understanding of what an organization needs its IT systems to accomplish. Agencies should take time to evaluate their operations holistically, understand their best business practices, identify functional needs, map their own internal organizational structure, take an inventory their current projects, and then align their IT strategy to support what know to best support efficient, reliable service. .... The rest of this article can be found at MassTransit.com. Related Sectors Transportation Related Advisory IT Modernization and Transformation Business Process Optimization More Articles Capital Projects & Infrastructure State & Local Government The bipartisan infrastructure bill passed. Here’s a primer on how it could be implemented and fix American supply chains. Read More June 2020 Transportation State & Local Government A roadmap for leading public transit after the crisis Public transit is in an unprecedented moment of crisis. Riders have abandoned public transit as the novel coronavirus spreads, and there are plenty of warning signs that they may not soon return. Can public transit agencies bring these passengers back, or will these passengers stay permanently away? The solution will come only after a fundamental evaluation of what a public transit agency does.Read More Intueor We empower public sector organizations to operate more efficiently. SECTORS ADVISORY IMPACT INSIGHTS ABOUT CAREERS RESEARCH WITH US CONTACT Irvine, CA 7700 Irvine Center Dr, Ste 610 Irvine CA 92618 949-753-9010 949-753-9014 contactus@intueor.com Santa Clara, CA 5201 Great America Parkway, Suite 320 Santa Clara, CA 95054 408-524-2990 New York City, NY 575 Lexington Avenue, 14th Floor New York, NY 10022 917-349-9651 Atlanta, GA 8000 Avalon Blvd, Suites 100 & 200 Alpharetta, GA 30009 678-954-4789 © 2021 Copyright Intueor Consulting, Inc.