PayPal PERSONAL BUSINESS PARTNERS AND DEVELOPERSHELP Log In Sign Up Buyer & Fraud Protection Check out safer with PayPal. Wherever you shop, whatever you buy, if it's not up to scratch, we can help fix it. Buyer ProtectionSeller Protection What it means Buyer Protection If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you. Fraud Protection We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft. Data Encryption Every transaction is encrypted using our advanced encryption technology. Rocked up broken? Don't let a dodgy delivery stop you… How does it work? Examples Guidelines Items Not Covered Protection you can count on PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. Read Buyer Protection Requirements. Account Protection You're not liable for unauthorised purchases made from your account. Refunds If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid delivery costs (where applicable). Responsive Support We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly. For more information, see our User Agreement. Who you are is what you pay Your memory protects your login information and lets you pay without exposing your card details. If you forget your login, you can use your privacy questions to get you back into your account. But if you forget these, contact us and we'll give you a hand. We never close We monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind our advanced encryption. If something seems fishy, our dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. Remember, we will never ask for any sensitive information. World-class security Buy or sell across borders in your currency. We can process 25 currencies from 202 countries and markets and convert them for your convenience. Money is so well-travelled. Helpful security links Report someone has accessed your account Resolving a dispute with your seller More about email phishing View the User Agreement in full Contact Customer Services Visit the PayPal Help Centre Visit the Resolution Centre Know more about 3-D Secure Help & ContactFeesSecurityFeaturesAppsShopFeedback AboutBlogJobsSite mapDevelopersPartners © 1999–2021 AccessibilityPrivacyCookiesLegal If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more Accept Decline