Search for: Home Our Practice Contact Us For Patients FAQs Are you accepting new patients? We are currently accepting patients that do not have a physician/provider in the area. Currently Teresa Heavner, MD and Sally Cody, FNP is accepting patient. How do I contact the doctor after hours? For emergencies, call the office main number (828-389-6383) and if the office is closed and you feel you need medical assistance before the office opens the next business day you will be given a toll free number to Health On Call our Triage Service that will take your information and based upon office protocols either contact the doctor on call or assist you in making a medical decision on how to best handle the situation at hand. As always if you are expericing a medical emergency please go to your nearest Emergency Room depending upon your location. Either Erlanger Western Carolina Hospital, Chatuge Regional Hospital or Union General Hospital. How do I get test results? You should expect to get results from every test you have done, by phone call or letter, within 2 weeks of the test or lab. If you do not get the results, be sure to call us. No news is NOT good news! Sign up for Web-View today and be able to access all of your tests online. For more information please call the office and speak with Karen at ext 12. What hospital are you affiliated with? Our practice is an independant practice. You may use any hospital system you so choose; however our physicians typically admit their patients to Erlanger Western Carolina Hospital where hospitalists are available to attend them 24 hours a day. How do I get a referral? Call and ask for Tammy our Scheduling Coordinator at ext 160. She will ask the doctor if a visit will be necessary or if she can arrange for the referral. How do I contact my Medical Home Team: You can contact your Medical Home Team directly to arrange an appointment or to discuss your healthcare needs by calling 828-389-6383 ext 320; Monday-Friday (except Holidays) between the hours of 8:00 a.m and 4:30 p.m. You may also utilize our Patient Portal anytime of the day 24/7 to send a message to any member of your patient team. Please know that responsed will be answered during normal operating hours Monday-Friday and please never messages that would qualify for 911 purposes. Outside of normal clinic hours; for urgent matters you can call 828-348-5391 and an on-call provider will call you back. Please continue to use 911 for all emergencies. It will be necessary for you(or a guardian/caregiver) to let the Medical Home Team know if you are seen by any other provider outside of the practice. This will allow us to continue to coordinate your healthcare needs. Should I have my records sent to the office before my first visit? Your physician will be better able to provide you excellent care from the first day if you either bring the records with you or have your physicians send a copy of your records ahead of time. You may come by our office to fill out forms to request these records. Your signature is required. What insurances do you accept? Click here for a list. I have an insurance question. Who should I call? Call the main office number at 828-389-6383 and ask to speak with Tricia at ext 140. What about co-pays? We expect the patient to pay the co-pay at the time of the visit. We accept cash, checks, and credit cards. Do you accept credit cards? Yes, we do, along with checks and cash. How do I navigate the online Patient Portal? Instructions Hours Monday, Tuesday and Thursdays: 8:00-12 pm and 1pm to 6pm Wednesday and Friday: 8a-12pm and 1pm to 4:30pm Closed every first Wednesday from 8am-9am Copyright 2013-2015 Chatuge Family Practice.