Who we are Offer Markets Pressroom Italian Who we are Group company AlmavivA AlmavivA Contact Almawave AlmavivA de Belgique AlmavivA de Colombia AlmavivA do Brasil AlmavivA Tunisie Almawave do Brasil Almawave South Africa Almawave USA LIT (Live Information Technology) Lombardy Management PerVoice Where we are Organization Our Numbers Quality Partnership Social responsability AlmavivA Green Work with us Home > About us > Group companies > AlmavivA Contact AlmavivA Contact AlmavivA Contact is the market leader in Italy for private companies and public bodies in the outsourcing of CRM services that use innovative technologies capable of ensuring excellence in CRM 3.0. It offers an extensive and innovative range of high added value solutions, to help its customers develop a successful Customer Experience strategy : Consulting and Process Reengineering Inbound and Outbound Services Back Office & Document Management Market Analysis Adaptive Front-end Multichannel Customer Solutions Case Management & Quality Monitoring. The distinctive element of the offer is the use of innovative Almawave semantic technologies , which allow the recognition of natural language to optimize operational processes. Contact Center operators become experts in the management of individual problems through the enhancement of unstructured information and thanks to the integrated supervision of all contact channels. AlmavivA Contact has adhered to the Asstel Code of Conduct for the self-regulation of telemarketing and teleselling activities to offer guidelines to companies and greater guarantees to consumers. The company is also part of the Guarantee Committee which ensures compliance with and updating the Code of Conduct. Management Presidente: Marco Tripi Amministratore Delegato: Andrea Antonelli AlmavivA Contact s.p.a. Socio Unico Via Tommaso Marcellini, 8H - 90129 Palermo Capitale sociale € 3.000.000,00 i.v. Registro Imprese Palermo C.F./P.Iva 04914190824 R.E.A. 225994 Società soggetta all’attività di Direzione e Coordinamento di AlmavivA S.p.A. Principali Clienti Alitalia Poste Italiane American Express Comune di Milano Comune di Roma Enel ENI Fastweb Gruppo Ferrovie dello Stato Italiane INPDAP INPS Leasys Mediaset Telecom Italia Equitalia Sky Vodafone Wind Approfondimenti L’Offerta di Logistica e Spedizioni Contacts | Suppliers Area | Utility | Legal Notes | Site Map | RSS Feed AlmavivA - Registered office and offices Via di Casal Boccone, 188-190 00137 Rome tel. (39) -06.39931 | fax (39) -06.3993.5775 Copyright AlmavivA 2012 - CF / VAT 08450891000 Access