Call Our UK Contact Centre 01223 446 914 Monday - Friday 9am - 2pm Closed Weekends & Bank Holidays LATEST NEWS Details of previous Freedom Insurance documents If you purchased your Freedom policy prior to 07/07/2021, you will have the previous Freedom product underwritten by AXA Insurance UK plc or URV. Find details of your cover below including policy wording, cover benefits and contact details. If you have any questions, concerns or require any information not detailed below, you can contact us on 01223 446 914 or email operations@freedominsure.co.uk FREEDOM POLICY ARCHIVE Find details of your cover below if you purchased a Freedom policy before 07/07/2021 Home » Help Centre Freedom policy wording archive Policies arranged online or via Call Centre between 01/10/2020 and 07/07/2021 Silver, Gold and Platinum levels of cover underwritten by URV Silver Policy Wording Gold Policy Wording Platinum Policy Wording Policies arranged via Call Centre - Between 15/04/2019 - 30/09/2020 Silver, Gold and Platinum levels of cover Policy Wording Freedom Terms of Business IPID Silver ST (single trip policies) IPID Silver AMT (annual policies) IPID Gold ST (single trip policies) IPID Gold AMT (annual policies) IPID Platinum ST (single trip policies) IPID Platinum AMT (annual policies) Policies arranged online - Prior to 01/10/2020 Classic level of cover Policy Wording Freedom Terms of Business IPID Freedom ST (single trip policies) IPID Freedom AMT (annual policies) Policies arranged via Call Centre - Before 15/04/2019 Classic level of cover Policy Wording Freedom Terms of Business IPID Freedom ST (single trip policies) IPID Freedom AMT (annual policies) CONTACT US OR 01223 446 914 BE AWARE Policy details and cover benefits featured on this page are only applicable to policies purchased before 07/07/2021 If you are unsure when you purchased your Freedom policy, or which of the benefits apply to your cover; please call 01223 446 914 for further assistance. CONTACT US OR 01223 446 914 Contact Us For policies purchased online or via the call centre before 01/10/2020: Office: 01223 446 914 Claims: 0345 271 4478 Emergency Medical Assistance: + 44 203 126 4121 Email: operations@freedominsure.co.uk Complaints Procedure: Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk If your complaint relates to your policy, please contact Fred Chate by telephone on 01480 220 673 or in writing at Freedom Insurance Services Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number. If your query is regarding claims service or the emergency assistance service please contact: For all claims except medical assistance claims: Lifestyle Claim Complaints Team, 3rd Floor, Brooke Lawrence House, Civic Drive, Ipswich, IP1 2AN lifestyleclaimcomplaints@axa-insurance.co.uk If you have any cause of complaint about our use of your personal data, please contact us using the methods listed at the top of this page and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office. Via Telephone: 0303 123 1113 or via Online Form: https://ico.org.uk/concerns/ For medical assistance claims: AXA Travel Insurance Ltd, The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR, United Kingdom claimcomplaints@axa-travel-insurance.com If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows: Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf. Back to top Freedom Insurance | 58 Market Square, St Neots, Cambridgeshire, PE19 2AA Email: operations@freedominsure.co.uk | Tel: 01223 446 914 24 Hour Medical Emergency Assistance Abroad: +44 203 829 6745 In UK: 0203 829 6745 Follow us on social media Travel Insurance For: Heart Conditions Heart Attack Angina Stroke & TIA High Blood Pressure High Cholesterol Diabetes Epilepsy Lupus Breast Cancer Bowl Cancer Prostate Cancer Kidney Disease Asthma More > Helpful Links FAQs Policy Wording Make a Claim Blog Latest News Tips and Guides Affiliates Charity Partnerships Contact Us The Money Advice Service Privacy - Terms & Conditions - Cookies - Accessibility - Compliance - Sitemap Freedom Insurance Services Limited © 2021 - All Rights Reserved Freedom Insurance Services Limited is registered in England number 4399749. Freedom Insurance Services Limited is authorised and regulated by the Financial Conduct Authority reference number 306536. Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk The Foreign Account Tax Compliance Act (FATCA) is extended from 1st January 2017 to include business transacted outside the United States which involves risk 'touching' the US. This 'touch' means that any policy for a US citizen, US resident or company AND/OR placing business for NON-US policyholders, involving US property or liability risks in the US (which includes travel cover with US coverage) are now affected. If you or your holiday are affected by this, you will find certificate W-81MY here. ;