Assistance programs Residential services / Assistance programs Community assistance agencies may have additional local, state, and federal funds to help customers with utility bills that accumulated during the pandemic. We encourage our customers to take advantage of these programs. Find out more by reviewing our special COVID-19 information or by using the program links below for your area. Assistance programs Connect with these community partners who can provide assistance to those who qualify. KU and ODP heating or cooling assistance LG&E heating or cooling assistance Project Warm (Louisville) Community Action Kentucky Virginia Dept. of Social Services Louisville-Jefferson County – COVID-19 Utility Relief Assistance Lexington-Fayette County – COVID-19 Utility Relief Assistance All other Kentucky Counties – COVID-19 Utility Relief Assistance Help customers in need Our programs below are a great way to help others in need. KU WinterCare LG&E Winterhelp ODP WinterShare Home Utility Gift (HUG) certificate Save energy & money Our energy-saving programs and tips can help you and your family save money. Energy efficiency tips & resources Programs and tools Ways to manage your bill Did you know if you have not had a late residential payment in the past 11 months and happen to miss a payment deadline, you are eligible for a one-time late payment charge waiver? Contact us prior to your next bill due date to request a waiver. To avoid late payments, consider using Auto Pay for recurring payments and My Notifications to set bill reminders. Auto Pay My Notifications Budget payment plan ODP serious medical condition Partnering in our community? Take advantage of resources to help enhance our community and the lives of its residents. Take advantage of resources to help enhance our community and the lives of its residents. Grant programs and applications Safety and Educational Outreach WeCare Program (Kentucky) WeCare Program helps provide a more efficient, safe and comfortable home. More importantly, it teaches our income-eligible customers how to be more efficient and manage their energy bills. Learn more Related news Why is my bill estimated sometimes? And what does that mean? Cold weather’s impact on recent monthly utility bills Was this page helpful? Residential contact Online Phone Mail In person Business contact Online Phone Mail In person Our company About us Careers Community Economic Development Environment News Safety More ©2021 LG&E and KU Privacy policy Terms of use PPL Corporation Investor information Regulated Fuel Bids Employee resources MyHR