Register Home Getting Started MICROLET® NEXT Help and Support Frequently asked questions If you have a query about how to use your CONTOUR® NEXT ONE meter or CONTOUR™ DIABETES app, please search the list of frequently asked questions below. If you have a question that is not answered here, or anywhere else on our website, please feel free to contact us. Get the meter Free Meter Get the app Phone Compatibility List Download the CONTOUR®NEXT ONE User Guide English User Guide Spanish User Guide Download the CONTOUR®NEXT ONE Quick Guide English Quick Guide Spanish Quick Guide Frequently asked questions How do I set up my CONTOUR® NEXT ONE meter? Should I set up my meter first or the app first? How do I pair a meter with the CONTOUR™ DIABETES app? What do the different reading color mean in the app? How do I create a CONTOUR™CLOUD account with the CONTOUR™ DIABETES app? My meter and app were suddenly disconnected – why? Find your answer in one of these categories Using the CONTOUR® NEXT ONE meter Setting up the CONTOUR™ DIABETES app Pairing and unpairing meters to the CONTOUR™ DIABETES app Using the CONTOUR™ DIABETES app Your CONTOUR™CLOUD account Troubleshooting Using the CONTOUR® NEXT ONE meter How do I set up my CONTOUR® NEXT ONE meter? How do I turn on my CONTOUR® NEXT ONE meter? What test strips should I use with my CONTOUR® NEXT ONE meter? What is the smartLIGHT feature? And what do the color mean? What is Second-Chance™ sampling? How do I know if I need to apply more blood to a test strip? Can I change my meter settings from the meter while the meter is connected to the app? What do the apple symbols on my meter screen mean? ∗Christiansen M et al. Accuracy and User Performance Evaluation of a New Blood Glucose Monitoring System in Development for Use with CONTOUR® NEXT Test Strips. Poster presented at the 15th annual meeting of the Diabetes Technology Society (DTS); October 22-24, 2015; Bethesda, Maryland, USA. CONTOUR® NEXT Consumer Site CONTOUR® NEXT Professional Site FAQs About Us Contact Us Diabetes Care International Site Press Conditions of Use Privacy Statement The information brought to you by Ascensia Diabetes Care US Inc. provides general information. It is not intended to be used as medical advice, diagnosis or treatment and should not replace the advice of your Healthcare Provider. Ascensia, the Ascensia Diabetes Care logo, Contour, No Coding, the No Coding logo, Sip-In Sampling, Second-Chance, the Second-Chance logo and Microlet are trademarks and/or registered trademarks of Ascensia Diabetes Care. Bayer and the Bayer Cross are registered trademarks of Bayer. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks herein is under licence. Google Play and the Google Play logo are trademarks of Google Inc. ©2016 Ascensia Diabetes Care US Inc. All rights reserved. Ascensia Diabetes Care, 5 Wood Hollow Road, Parsippany, NJ, 07054 United States 1-800-348-8100