Group A lifts / Plaza © Claudia Höhne ACCESSIBILITY AT THE ELBPHILHARMONIE PERSONS WITH LIMITED MOBILITY SEVERELY DISABLED PERSONS PERSONS WITH VISUAL IMPAIRMENTS PERSONS WITH HEARING IMPAIRMENTS CONTACT US PERSONS WITH LIMITED MOBILITY GETTING TO THE ELBPHILHARMONIE By underground, bus or ferry By car Lifts Spaces for wheelchair users SEVERELY DISABLED PERSONS DISCOUNTS All severely disabled persons receive a 15% discount. This discount applies to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik). Please note that different reductions may apply to concerts organised by other promoters. TICKETS FOR ACCOMPANYING PERSONS Companions of severely disabled persons with a »B« disability pass are eligible for a free ticket – in this case, please book both tickets by phone on +49 40 357 666 66, by emailing barrierefrei@elbphilharmonie.de or by visiting one of the Elbphilharmonie ticket shops in person. PERSONS WITH VISUAL IMPAIRMENTS TACTILE PAVING SYSTEM The tactile paving system begins on the forecourt of the Elbphilharmonie and guides visitors with visual impairments into the building and up to each floor. There is a notice indicating which floor you are on at the end of every banister. All stairs in the foyers and in the Grand Hall are marked with stripes and may be discerned by cane users. DISABILITY ASSISTANCE DOGS Disability assistance dogs may enter the Plaza. Please indicate when booking if you wish to bring a disability assistance dog to a concert or event. PERSONS WITH HEARING IMPAIRMENTS GRAND HALL Block E and parts of blocks I and K in the Grand Hall are fitted with an induction loop. Hearing aid users can use this to listen to the musical or spoken performance wirelessly through their own hearing aid, provided that the hearing aid is fitted with a »T« switch. If you require this assistance, please select a seat in one of these areas when booking and inform the in-house staff on the evening of the concert. In addition, remote receivers are available for all areas in the Grand Hall. Visitors with hearing impairments who are interested in using a receiver are asked to enquire at the cloakroom. The receivers can be connected to a pair of headphones or a induction neck loop for the use of hearing aids fitted with a »T« switch. Please note that visitors currently must provide their own headphones or induction neck loop. The remote receivers are compatible in all areas of the Grand Hall. Seats fitted with an induction loop (2.0 MB) RECITAL HALL Remote receivers are also available for all areas of the Recital Hall. Visitors with hearing impairments requiring this service are kindly asked to enquire at the cloakroom. The receivers can be connected to a pair of headphones or a induction neck loop for the use of hearing aids fitted with a »T« switch. Please note that visitors currently must provide their own headphones or induction neck loop. CONTACT US If you have any questions or comments about accessibility at the Elbphilharmonie or the Laeiszhalle please contact us via our online contact form. Send an enquiry To the top Contact Press Venue Hire Publications Concert Archive FAQ Team Careers Legal Privacy Policy Payment Terms & Conditions Cookie Settings Get our newsletter Sitemap