Infobip CUSTOMER SERVICE Delight Your Customers with Always-on, Personalized Omnichannel Customer Service Improve NPS, reduce costs, and increase efficiency with cloud-based, drag-and-drop solutions and APIs that meet your customer and employee needs. Contact an Expert HAPPY CUSTOMERS Provide efficient customer service on the most popular channels Reduce resolution time: Be available on all your customers’ preferred channels with rule-based or AI chatbots. Enable your customer service agents to takeover complex queries — and set automated reminders and notifications to keep your customers informed. EFFICIENT TEAMS Keep relevant and timely information at-hand Farewell tab switching, hello all-in-one user-friendly interface! Equip agents and managers with a single place to access conversation history and customer details when they switch between channels; set up automated notifications and reminders; optimize communication with chatbots; and use analytics and reports to make data-driven decisions. COST OPTIMIZATION Exceptional customer service doesn’t have to break the bank Leverage cost-effective digital channels, real-time insights, and automation – including chatbots, IVR, and routing – to save time, money, and resources. Improve operational efficiency while personalizing the customer experience. API Tailor your customer service Add specific features — such as conversation threading, queues, and routing management — in addition to communication channels, with a single API. We take care of the infrastructure, so you can focus on building an exceptional, personalized customer experience. 39% boost in NPS with a cloud contact center and keyword chatbot View customer story Infobip’s Conversations solution helped us grow our business during the global pandemic. Our customers are satisfied with the fast and convenient customer service, and our agents are happy they have a user-friendly and easy-to-onboard solution. — Claudia Constanza Wilches, IT and Supply Manager, Flamingo Omnichannel customer service simplified Our programmable cloud communications platform helps customer service leaders and teams create personal connections with their customers Conversations Cloud contact center solution Answers Chatbot-building platform Moments Omnichannel customer engagement hub People Customer data platform Conversations API Plus… all your customers’ favorite channels POST How to Improve Your Contact Center Customer Experience Download now DOWNLOADS A Year of Disruption: Managing Increasing Complexities in Customer Service Download now POST Automated Customer Service: Advantages and Examples Download now Start Providing Omnichannel Customer Service Improve NPS, reduce costs, and increase efficiency with cloud-based, drag-and-drop solutions and APIs that meet your customer and employee needs. Contact an Expert Infobip Business Products Customer Stories Blog Downloads FAQ Developers Get Started API reference SDKs Telecoms Telecoms Overview SMS Firewall and Monetization Mobile Identity - iGate Telecom Partnership Business Solutions Company About Us News & Press Offices Contact Careers Careers in Infobip Worlds Connected Copyright @ 2006-2021 Infobip ltd. Service Terms & Conditions Privacy Notice Short Code Terms of Use UK Tax Strategy