HOME >About financial ADR support About financial ADR support As a Type 2 Financial Instruments Business (Registration No. Kanto Finance Bureau Director (Kinsho) No. 1869), the Company will finance complaints and disputes related to its business (investment solicitation for operating leasing business such as aircraft). Based on the ADR system, we have established the following systems. ■ Complaints / dispute measures (Handling Policy) When handling complaints or disputes, the Company shall clarify the facts and responsibilities, respect the customer's position, and resolve them promptly, honestly and fairly. (Complaint reception desk) We will respond in good faith to complaints by following the prescribed procedures stipulated in the company regulations after the person in charge of our company hears from you. [Inquiries] 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo Shiodome City Center ANA Trading Co., Ltd. Aircraft Department Aircraft Team TEL: 03-6735-5032 FAX: 03-6735-5046 e-mail address: airfinance @ anatc. com (Dispute Resolution / Mediation Arbitration Procedure Counter) For dispute resolution / mediation arbitration procedures, the Tokyo San Bar Association is the contact point, so please contact one of the following centers. [Contact] Tokyo Bar Association Dispute Resolution Center TEL: 03-3581-0031 Location: 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo Daiichi Tokyo Bar Association Arbitration Center TEL: 03-3895-8588 Location: Chiyoda-ku, Tokyo Kasumigaseki 1-1-3 Second Tokyo Bar Association Arbitration Center TEL: 03-3581-2249 Location: 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo to the top Notice | Frequently Asked Questions | About this site | Financial ADR support | Privacy Policy | site map For inquiries regarding aircraft and mileage , please see the ANA SKY WEB . Copyright © ANA TRADING CO., LTD. All rights reserved.