text size A A A Who we are Customers and projects The offer News and events Contacts Home | Web | 20131109054600id | Http: || Www.telecontactcenter.it | About us | Corporate governance | Organizational model 231 Who we are Organizational Model 231 With reference to Legislative Decree no. 231/01, the “231 Organizational Model” has been adopted, aimed at preventing the commission of crimes that may involve the administrative liability of the Company if carried out in the interest / advantage of the Entity itself. The 231 Organizational Model is divided into: • the Code of Ethics, which indicates the founding values and principles which inspire the Group in carrying out and conducting business; • in the General Principles of Internal Control, the set of "tools" aimed at providing a reasonable guarantee regarding the achievement of the objectives of operational efficiency and effectiveness, reliability of financial and management information, compliance with laws and regulations, as well as safeguarding assets social also against possible fraud; • in Principles of Behavior, where specific rules of conduct have been introduced in relations with third parties, as well as for corporate obligations and activities; • in Internal Control Schemes, which have been drawn up for the company processes at risk, both operational and instrumental. These schemes have a structure consisting of: a) rules aimed at identifying the main phases of each process; b) crimes that can be committed in relation to individual processes; c) specific control activities to reasonably prevent the related risks of crime; d) behavioral indications; e) specific information flows to the Supervisory Body to highlight possible crime situations to be investigated. The 231 Organizational Model is a dynamic tool, which affects company operations and which in turn must be constantly checked and updated in the light of the applicative findings, as well as the evolution of the reference regulatory framework. The BoD of February 26, 2013 adopted a new version of the Organizational Model 231, approved by the BoD of Telecom Italia on January 17, 2013, which acknowledges the new predicate offenses of corruption between individuals and undue inducement to promise or give utility to a public official / appointee of public service, introduced by Law 190 of 6/11/12. In addition to the adaptation and updating of the internal control schemes based on the new crimes, the new version of the 231 Organizational Model contains an explicit reference to the fight against all forms of corruption and to Anti-corruption policy adopted by the Group . The new version is also an integral component of the reference compliance program for the application of anti-corruption regulations, such as the FCPA and UK Bribery Act. The Organizational Model is also completed by the Supervisory Body with the task of supervising the functioning and compliance with the Model and to ensure its updating. Based on the provisions of Legislative Decree 231/01 art. 6 c.4bis, The Telecontact Center Board of Directors, on 10 April 2013, assigns the Supervisory Body functions to the Board of Statutory Auditors. Modifications to the Model are prepared by a Group managerial committee called Steering Committee 231, instructed by the Supervisory Body and approved by the Board of Directors when of significant size. In order to provide operational support to the Supervisory Bodies of the Companies belonging to the Group, there is a dedicated structure (Compliance 231) within the Compliance Department with the task of managing reports of violations of the Organizational Model and carrying out specific interventions compliance, also on the basis of the evidence received through the information flows established within the Group. User Pwd Recover pwd SERVICES ACTIVITIES CUSTOMER CARE CONTACT CENTER ADSL 187 191 TIM SIMPLE BUSINESS FIXED MOBILE INTERNET BUSINESS IPTV LA7 TAZZIOLI GREENHOUSE Privacy Legal notices Website Info Protection of minors Telecontact Center 2009 © - telecom Italia Group - VAT number: 07800320637