Our response to recent gas market events A to Z About us Services Systems Change Resources News Calendar Help and support 3 Home About us Customer Experience Team Whatever your needs, our team is here to help. We make sure that all our people understand your priorities as a customer. We are here when you need us, whether it's just to offer friendly guidance to new market entrants, or to assist customers in solving more complex issues. Alison Jennings - Head of Customer Experience Email me Customer Care Have an urgent activity and need our input? Our Customer Care Team are here to understand your requirements and co-ordinate Xoserve's support in a timely and effective manner. Email us with a query Customer Care are also here to support you if you want to make a complaint Our dedicated Issue Resolution Team sit here too, so in the event of an Incident, you can be confident that we’re communicating the latest details and path to resolution as swiftly as possible. Customer Advocacy Our Customer Advocate Team is here to develop our DSC customer relationships and be your organisation’s voice within Xoserve. We will support with your strategic requirements and represent you at all levels within Xoserve. Email us with a query. Constituency Meetings The Customer Advocate Team regularly hold meetings across all our customer segments. Click here to go to our dedicated Constituency Meetings page. Our vision and strategy Business plan Annual review What we do Who we work with Information for gas consumers Our leadership team Accreditations and memberships Careers Governance Supplying services to Xoserve Your customer team Joint Office Diary Log a system fault Is this page useful? Yes No Cookie Control Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I AcceptI Do Not AcceptSettings

Our response to recent gas market events A to Z About us Services Systems Change Resources News Calendar Help and support 3 Home About us Our Leadership Team Xoserve's Leadership Team works together to manage the day-to-day running of Xoserve and to help the organisation meet its goals and satisfy its customers. Stephanie Ward - Chief Executive Officer Leads the Xoserve organisation and is an expert in contract management having spent much of her career with major outsource providers Cognizant and Capgemini. Click here to read more about Stephanie (known as Steph) Email me Our vision and strategy Business plan Annual review What we do Who we work with Information for gas consumers Our leadership team Accreditations and memberships Careers Governance Supplying services to Xoserve Your customer team Log a system fault Joint Office Diary Find My Supplier Is this page useful? Yes No Cookie Control Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I AcceptI Do Not AcceptSettings