Global Quality Sustainability Global Quality We are committed to providing customers with high-quality, safe and effective products and services that meet or exceed their expectations. To achieve these goals, we operate quality management systems that are compliant with current regulatory requirements and applicable standards. We strive to continuously improve our quality management system, products and services. Quality management system Lonza process-oriented quality management system (PQM) was designed with common elements and processes. It has ISO 9001 as its basic frame and considers internal policies in addition to national/international standards and regulations. Our PQM is a management tool for: Description and mastering of essential business processes Assignment of responsibilities for tasks and decisions Identification of key success factors and measurement of performance Definition and management of important inputs and outputs Periodic auditing of the processes and assessment of the system Our quality system is globally certified, where needed, by an independent institution and it is tailored locally to fit the specific requirements of the different businesses where we work. As a manufacturer for the life-science industry, Lonza’s quality management system is fully in alignment with the current Good Manufacturing Practices (cGMP), as well as local laws and international guidelines adopted by the U.S. Food and Drug Administration (FDA) and European Medicines Agency (EMA), among others. Quality and GMP policies We have a corporate quality policy that comprises the essence of what we believe in terms of our quality management system and its strategy. Additionally, specific quality-related policies are available to cover specific topics as needed, like GMP. Quality Policy GMP Policy Certifications We are committed to provide customers with products and services meeting all specifications and fulfilling customer needs and expectations. The highest priority and emphasis is placed on the integrity of our products, their safe manufacture and distribution and the compliance with environmental and other relevant regulations. To achieve these goals, we operate quality management systems which comply with internal policies as well as with national and international standards (e.g. ISO) and regulations (e.g. GMP, PIC, HACCP). The fundamental elements of these systems are continuously undergoing improvement. 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