Complaints Procedure How to complain We aim to offer expert knowledge and unbeatable service, but there may be occasions when you feel you have cause to complain. If you have a complaint, we would like to be able to speak to you about it, to give us the opportunity to put it right. Call us Call our office on 0800 170 1888. Our office is open Monday to Friday, 8:30am to 5:30pm. Write to us The Compliance Officer, Dynamo, Building Eight, Watchmoor Park Camberley, Surrey, GU15 3YL Email: info@dynamo.co.uk In order for us to resolve your complaint as quickly as possible, please include the following information: Full name; Purchase/remortgage address; As much information about the complaint as you can provide; Any particular actions you wish us to take to resolve your complaint. Next steps We'll record your complaint and do all we can to resolve it as quickly as possible. We'll send you an acknowledgement letter within five business days of your complaint being received. We will also tell you when we will be able to give you a more detailed response. The Financial Conduct Authority allows us eight weeks to provide a response, but we will aim to resolve your complaint much earlier than this. If you're still not happy If we cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. Further information is available from their website http://www.financial-ombudsman.org.uk; Privacy PolicyComplaints ProcedureTreating Customers Fairly Copyright © 2018-present, The Buy to Let Business Limited. All Rights Reserved. Dynamo is a trading name of The Buy to Let Business Limited which is registered in England and Wales under company number 05695802. Trading office: Building Eight, Watchmoor Park, Camberley, Surrey, GU15 3YL, UK. (Registered office: Greenwood House, 1st Floor, 91-99 New London Road, Chelmsford, Essex, CM2 0PP, UK). VAT Registration Number: 212 5511 12. For activities relating to regulated mortgages and non-investment insurance contracts, The Buy to Let Business Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register number 472199. Please note that we are a broker and not a lender. We will act on your behalf to liaise with a mortgage lender. By using our website you consent to all cookies in accordance with our Cookie Policy which forms part of our Privacy Policy SHOW DETAILS ACCEPT ALL DECLINE ALL ×