Participant Log in Search Contact Us Primary Menu What We Do Who We Serve How We’re Different Our Impact Resources About Us It started with one woman’s story. And now we’ve helped more than 6 million people get the kind of compassionate, expert, evidence-based care they need and deserve. CEO and founder, David Hines, had a vision. In 1996, David Hines had a close friend who had cancer. David watched his friend receive poor quality care. Why? Because she was never given the option to have the latest, best practice treatment for her type of cancer. David wondered what might have happened if his friend had a medical ally or advocate, if she’d had somewhere to turn for objective, independent clinical support. He felt certain that her decision would have been very different, with much better results. He saw a need, a gap in the system—and he founded ConsumerMedical. For more than 25 years, we’ve been there for health decisions that matter. For more than 25 years, we’ve been there for health decisions that matter. Our team of leading physicians, researchers, and registered nurses supports and empowers patients and caregivers as they navigate health challenges in a fragmented system. Our intimate, one-on-one support model provides a consistent point of contact, backed by a physician-led team and the latest medical research. We’re available when people need us, for as long as they need us. Our Values In every interaction with a participant or a client, we use a set of core values to guide us. Empowerment We empower one another and our participants to make the best decisions. Compassion We show compassion in every interaction with every person. Impact We deliver impact by improving the lives of the people we touch and the quality of care they receive. Integrity We demonstrate integrity by doing what is right, both in the short and long term. Accountability We are accountable to our teammates, participants, clients, and—most importantly—ourselves. Our vision is simple. We want to transform how people make health decisions so they get better care. 1996 ConsumerMedical Founded “House calls” begin 1997 Medical Decision Support Launches Focus on cancer patients 1999 First Commercial Partnership Joined forces with Honeywell Major Media Recognition Coverage in the New York Times, Business Week, and USA Today 2003 Surgery Decision Support Added Based on the success of Medical Decision Support 2008 Validated Savings Actuarial analysis proves cost reduction 2009 CM Goes to the White House CM touted in a meeting with President Obama about cost control & improved outcomes 2011 First Employer Roundtable Celebrating thousands of clients served 2012 Introducing the Golden Ticket Granting free access to those not enrolled 2015 Second Office Added Triple Tree investment leads to 2nd office in Minneapolis 2016 MyMedicalAlly App Launches Providing full digital access to participants 2017 First Health Plan Client Joined forces with Anthem 2020 Continued Acceleration Investment from HCSC, Acquisition of InfiniteMD, new HQ in Norwell, MA, new behavioral health services, online COVID-19 support center 2021 25 Years in the Making 200+ employees, 250 clients, serving 6 million members Interested in how we can help? We’d love to answer your questions. SELECT THE GROUP THAT BEST DESCRIBES YOU Select the group that best describes you Employer Health Plan Partner Participant Email Subscribe to our blog We’d love to keep you in the loop. Subscribe Contact Us WHAT WE DO Our Services Expert Medical Opinions Guidance & Navigation Advocacy & Ongoing Support WHO WE SERVE Participants Employers Health Plans Strategic Partners HOW WE’RE DIFFERENT Our Clinical Expertise Innovative Technology Experience & Outcomes OUR IMPACT Participant Experience Testimonials & Stories Case Studies RESOURCES Resources Center Integration Support Blog ABOUT US Our Story & Culture Diversity & Inclusion Clinical Leadership Team Executive Team Careers Join Our Clinical Network SUBSCRIBE TO OUR BLOG We'd love to keep you in the loop. Email © 2016 - 2021 Consumer's Medical Resource, Inc CONNECT Facebook Twitter Linkedin LEGAL Terms of Use Privacy Policy