HOME ABOUT US COVID-19 OUR BRANDS LATEST NEWS CONTACT US Terms and Conditions of sale The following terms and conditions apply to all transactions on Bennett Opie. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. General These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. Description of Goods All the products we sell are of a “produce nature” for a full description of the product including all of the ingredients and manufacturing processes, please contact us at admin@b-opie.com. Payment and Price The total price payable for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account for the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price. Payment Methods We accept all major credit and debit cards including Visa, Mastercard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. Availability of Goods All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. Delivery Charges All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Delivery Times The Delivery of food produce (stock items) will normally be next day working day from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 7 days for despatch of the goods. For delays of more than 7 days, you will have the right to cancel the order and we will refund any money paid by you for the goods. Risk As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or in-correct goods supplied must be noted on the delivery consignment note at the time of delivery. Time Limitation for Notification of Claims Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery. Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery. In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery. Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. IF YOU DO NOT DO THIS WITHIN THE TIME SCALES GIVEN WE SHALL HAVE NO LIABILITY FOR SHORTAGES, NON-DELIVERIES, IN-CORRECT GOODS AND FOR GOODS SAID TO BE DAMAGED ON DELIVERY! If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account. Cancellation of Orders Before Despatch: The placement of an order confirms your acceptance that we have up to 7 days to despatch your goods from cleared payment. For delays of more than 7 days, you will have the right to cancel the order and we will refund any money paid by you for the goods. After Despatch: Orders cancelled after despatch of the goods will be subject to a minimum handling fee of 15% of the invoice price to cover re-stocking and administration costs. Returned Goods If you are not totally satisfied with your purchase, you can return it within 7 days from date of purchase for credit or refund (excluding delivery charges) provided it is in pristine condition in it's unopened original packaging. We reserve the right to levy a handling charge on such returned goods at a minimum 15% of the invoice price to cover re-stocking and administration charges. You will be wholly responsible for the cost of delivery and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of delivery charged to your account. 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