About Broker Resources Provider Resources 330-363-6360 Contact Us Account Login Member Resources Home Find a Provider Match Your AultCare Member ID Card to Search the AultCare Provider Network It’s easy to find a provider by first choosing the type of card you have. For example, AultCare Provider Network member cards may look similar, but they have differences that you can match from the images shown. PPO Directory If your card shows no logo, you have the AultCare PPO Network. Use this Provider Directory. *New for 2022* Premier Select Network Directory If your card shows this logo, you will use the Premier Select PPO Network Directory. Select Network Directory If your card shows the AultCare Select logo, you have the AultCare Select Network. Use this Provider Directory. Heartland Network Directory If your card shows this logo, for dental providers, use the Heartland Network.Use this Provider Directory. HMO Directory If your card shows no logo but shows this text, you have the AultCare HMO Network. Use this Provider Directory. Aultman Employee Network If your card shows this text, you have the Aultman Employee Network. Use this Provider Directory. Dentemax Network If your card shows this logo, for dental providers, use the Dentemax Network. Use this Provider Directory. Other Networks If your provider is a current member of the Leased Network, click here to find information about yours. Aultra Provider Network Aultra administers health plans for employers. If your provider is a current member of the Aultra Leased Network, click here. VSP Service Plan Directory Please note: You will not receive a card for VSP benefits. Please visit the VSP website and sign up for an account and learn how to use these benefits. Additional Information Resources Find a Pharmacy with Optum - How-to | PDF Provider Directory How-to Guide | PDF Provider Data Validation Information AultCare Mobile App Download access to your Member Portal through either app store. Access the provider directory from our convenient app. Visit your device's app store to download. Be Well Informed We want you to be a well-informed consumer in regard to your health care coverage. When accessing care at an in network hospital or facility, services may be received from hospital-based physicians (pathologists, radiologists, anesthesiologists, hospitalists and/or emergency room physicians). Some hospital-based physicians may not be contracted with AultCare. This means patients will be responsible for the difference in payment between AultCare and the physician. AultCare shall not implement increased financial liability to enrollees resulting from an enrollee's reasonable reliance on an incorrect or misleading directory or a Customer Service Representative’s incorrect or misleading statements with respect to the directory or expiration or termination of provider or facility from network until the directory has been updated to reflect such changes. Upon request, a disclosure of the amount of any deductibles, co-pays, coinsurance or the amounts for which the enrollee may be responsible can be given - knowing that such information is not binding on AultCare and that the amount for which the enrollee is responsible may change. AultCare Phone: 800-344-8858 330-363-6360 TTY: 711 24-Hour Nurse Line: 866-422-9603 330-363-7620 Customer Service Hours: Monday - Friday 7:30 am - 5:00 pm EST Mailing Address: 2600 Sixth St S.W. Canton, OH 44710 IRS Notice 2020-76 AultCare Insurance Company will not be automatically mailing 2020 Form 1095-Bs to members. However, upon request, any applicable members can have their 2020 Form 1095-B. To receive your 2020 IRS Form 1095-B, submit the request via our CONTACT US on our website or send the request to: AultCare Insurance Company 2600 Sixth ST SW Canton, OH 44710 You can also call us at 330-363-6360 or 800-344-8858 with any questions. Your request will be furnished within 30 days of receipt. Additional Resources HIPAA Privacy Policy Terms & Conditions Language Access Quality Careers COVID-19 Information Social Non-discrimination Notice AultCare/Aultra complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation, gender identity, or sex. AultCare/Aultra does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. AultCare/Aultra provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). AultCare/Aultra provides free language services to people whose primary language is not English, such as: Qualified interpreters and information written in other languages.If you need these services, or if you believe that AultCare/Aultra has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can contact or file a grievance with the: AultCare/Aultra Civil Rights Coordinator, 2600 6th St. S.W. Canton, OH 44710, 330-363-7456, CivilRightsCoordinator@aultcare.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights staff is available to help you.You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html © 2021 AultCare. All rights reserved.