We're here to help: SHAREHOLDERS EMPLOYEE SCHEMES PARTICIPANTS PENSION MEMBERS Login Responsible Business At EQ Caring for every customer. As EQ grows, our responsible business ambition is to ensure that we do so in a responsible and sustainable way. For us this means advocating for our customers, our local communities, our suppliers, our colleagues and the environment in decisions we make. We recognise that this is a journey, and we don't expect to have it right straight away. We are working on embedding principles of responsible business through our focus on collaborative partnerships and strong governance. Our purpose is to care for every customer and simplify every transaction. Becoming a responsible business is integral to achieving that goal. CARING FOR EVERY CUSTOMER A PURPOSEFUL PLACE TO WORK VALUING OUR RELATIONSHIPS MINDFUL OF OUR PLANET We strive to get it right from the start. We commit to engage in customer digitisation journeys to promote inclusive design. We will work to improve outcomes through raising awareness and involvement in user experience (UX) and content design. We build mutually beneficial relationships with key clients to better understand customer needs. We will develop accessibility standards and identify opportunities to drive improvements. CUSTOMER Our Policies And Statements It is important to us that our policies embody who we are as an organisation and reflect the societies in which we operate. POLICIES AND STATEMENTS Responsible Business Insights VIDEO Care For Every Customer, Simplify Every Transaction Chief Customer Officer, Amy Madden explains why accessibility is key to delivering EQ’s purpose. ARTICLE Setting The Agenda For Corporate Responsibility Positive environmental, social and governance (ESG) impacts have become a vital focus for businesses who want to do well. The will to change has to come from the heart of the company but there are compelling external reasons to do so. PEOPLE In Is The New Out Forget staying in - it’s all about feeling ‘in’. Why EQ’s 2021 Pride is simply about feeling able to be yourself. ARTICLE Why It Is Time To Be Braver About Celebrating Difference Lisa Cowan, EQPay’s Director of Growth Strategy, believes that a lifelong commitment to diversity and inclusion will have huge benefits for businesses and broader society ARTICLE Time To Forget What We Know About The ‘Average’ Customer Amid a rising tide of vulnerability and increased pressure from the FCA to design products and services accessible to all, now’s the right time to ditch what we know about the ‘average’ customer and embrace inclusive design. Get In Touch Find out more about EQ's corporate responsibility. CONTACT US Legal Privacy Cookies Modern Slavery Contact © 2021 Equiniti - All Rights Reserved This site uses content managed cookies. By continuing to browse the site you are agreeing to our use of cookies.