Better Business Bureau® Set my location Menu Find Near US Search HomeMinnesotaPerhamTelephonesArvig SharePrint Business Profile for Arvig Telephones Multi Location Business Find locations At-a-glance Contact Information 150 2nd St SW Perham, MN 56573-1461 https://www.arvig.net/ (218) 346-5500 Want a quote from this business? Get a Quote Customer Reviews 1/5 Average of 14 Customer Reviews Read Reviews Start a Review Customer Complaints 10 complaints closed in last 3 years 2 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 9/29/2013 Years in Business: 70 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview Arvig is a full-service telecommunications provider, delivering cutting-edge technology to residential and business customers throughout the state of Minnesota for more than 69 years. In addition to providing internet, TV and local phone services, Arvig also provides business telephone systems, hosted PBX, business IT services, security, fiber connections, construction services and more. Visit arvig.com for additional information. Business Details This is a multi-location business.Need to find a different location? Location of This Business 150 2nd St SW, Perham, MN 56573-1461 BBB File Opened: 11/9/1998 Years in Business: 70 Business Started: 6/5/1951 Business Started Locally: 6/5/1951 Business Incorporated: 12/28/1994 Accredited Since: 9/29/2013 Type of Entity: Corporation Alternate Business Name Arrowhead Communications Corporation Callaway Telephone Company Clements Telephone Company Read More Business Management Lisa Greene, Marketing Manager David Schornack, Owner/Manager Mark Birkholz, Director Contact Information Principal Lisa Greene, Marketing Manager Customer Contact David Schornack, Owner/Manager Additional Contact Information Read More Business Details Customer Complaints 10 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Resolved 09/29/2021 About 10 months ago my internet went out. The service tech installed a temp line in the meantime. Ive been having to call every 1-2 weeks due to not having internet service. Construction to install a new line was suppose to happen in July. I called a few weeks ago because no one has come to start. They tell me the order was canceled even though I have a temp line across my yard and it would be done by the end of summer, I was told end of September when I called about a month ago. They came out to **** the spots and never came back. We call back and apparently we were moved down the list. I spoke to Tammys supervisor and ***** today saying Id like this resolved to avoid filing this complaint, all I was offered was $50 in credit and apologies, they did not mention they could escalate my construction order until after I told them I was filing a complaint with the BBB and FTC. I have had terrible service and poor dealings with customer service and would like this resolved.…Read More Read 9 More Complaints Customer Reviews 14 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Jessalyn M. (1 star) 07/09/2021 -10 stars. Too bad 1 star is the lowest option. We are a customer in waiting and have been waiting since we placed our initial call in March 2021 (when we were wiring our new home and needed to know what type of wire to install)...which we found out now we were told the wrong wires to install. We called again in late April and early May to get the services installed. Since this was previously a vacant lot, there is no existing service, thus requiring construction. We have been waiting since then for Arvig's engineering and construction crew to get their act together. Much time has been wasted waiting for engineering to review and sign off on plans for our install as things sat in their queue. We kept getting told they cannot give us a construction or install date. Spoke with Ryan, Makayla, Jennifer, Matthew Olson, Maria (passively through Jennifer and Ryan), and more. Basically told every time there is nothing they can do to expedite the process. Here we sit, end of day Friday, July 9, 2021 sitting in the black hole of no answers and no progress. Our smoke alarms are reliant on wifi to complete set up. We are living in the house. An Arvig rep told us to get different smoke alarms! My husband relies on internet to do his job, but has been a wondering nomad for months so he can access wifi somewhere to work. What's up, Arvig?! Is this any way to treat a new customer?! Arvig Response 07/19/2021 Thank you for your feedback. We appreciate hearing from our customers as it gives us the opportunity to identify opportunities to better meet their needs. We recognize the construction timeframe can be overwhelming and frustrating. It is always our intent to complete the process in the most timely manner possible. The construction process can be complex - engineering, planning, permits, weather, existing workload/demand - none of which are intended to be an excuse, just simply an explanation of why the timeframe may be longer than expected. We realize Internet service has become even more of a necessity to individuals and we are working hard to meet this ever increasing demand. Based on feedback from our construction division, we will contact you to schedule an installation. Again, we apologize that your initial experience has been frustrating. We are confident we will better meet your needs in the future. Read 13 More Customer Reviews Business Categories open category: Telephones open category: Internet Service open category: Security Systems open category: Web Hosting open category: Security Systems Consultants open category: Cable TV open category: Electronic Equipment Repair open category: Network Cabling open category: Internet Providers open category: Computer Services Local BBB BBB of Minnesota and North Dakota More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 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