Company How We Help Industries Locations Careers Resources Contact SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Technology Platform OneTEAM is our next-generation, cloud-based customer service delivery platform. Designed to enable greater efficiency and flexibility across programs and geographically dispersed teams, OneTEAM breaks down the walls of the traditional call center. Connected. Customizable. Customer-Focused. To better manage the dynamic needs of your customers, our service-delivery platform uses an innovative and adaptive delivery model to provide the right support at the right time from the right location to help you stay ahead. Do more for your customers on their terms, thanks to SYKES’ promise of REAL PEOPLE. REAL SOLUTIONS.® Technology Operating in a customer-driven world with high expectations for on-demand, immediate assistance requires flexibility. The OneTEAM technology platform has been designed to maximize scalability, allowing talent to be shared across an account rather than a single site. Increase Speed to Execution Timely Collaboration Visual Analytics Enhance the Customer Experience Problem Resolution Improved Operational Flexibility What We Offer OneTEAM’s evolved infrastructure offers clients: FLEXIBILITY Flexibility to organize people and allocate work efficiently COLLABORATION Timely collaboration to impact performance outcomes VISIBILITY Visibility into employee activity, proactive alerts and key metrics INSIGHT Deeper insight to drive business outcomes Voice of the Client Many new innovations have been added to the account. From the automation of checkout for camera gear in the lab to the changes made to the agent console and the changes made to the supervisor console (predictive monitoring), we really appreciate what SYKES has done” – Hardware Manufacturer Client – Internet Services Provider More Resources VIDEORELATED The Future of CX & AI With Dave Pearson VIDEORELATED Robots Taking Over Customer Care? Not Quite. THOUGHT LEADERSHIPRELATED Using AI Can Help Create More Human Customer Experiences We Can Help Your business has unique needs. See the difference a customized solution can make to your customer retention and satisfaction as well as your bottom line. CONTACT US FOLLOW US ON SOCIAL MEDIA COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated