English (GB) Home Our Vision Solutions Technologies Parts Store Contact Privacy Terms & conditions Privacy Statement for Clean Air Power (CAP) Clean Air Power (“CAP”) is committed to safeguarding your privacy. Please read the following Privacy Statement to understand how your personal information will be treated when you use or register on the CAP site, speak to a member of our team or otherwise interact with CAP. What personal information does CAP collect? CAP collects personal information from you when you provide it to us directly, or through your use of our website, for example: Information about yourself and the Company you work for when you register for an Account with us. This may include your Name and Contact details, your Company Name and Company details, information about your role in the Company, and how you heard about the site Transaction, Billing and Delivery information, if you make a purchase with us or contract for one of our solutions or services Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, report a problem or otherwise contact us. Please note that if you telephone us, we may record the call for compliance, quality and staff training purposes If you respond to one of our Customer Surveys or enter into a competition If you interact with one of our Sales agents, for example at a Trade Show or at customer premises We may also record certain details of how you use our website, such as the website you came from or are going to, your device's unique ID, your IP addresses and operating system, adverts you click on, Products you search for, Products you purchase, and information you download. Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement, but also so that we can tailor our promotional messages and advertising to you How does CAP use my personal information? Depending on how you use CAP’s website, your interactions with us and the permissions you give us, we will use your personal information for the following purposes: To fulfil your Order and / or provide you with the Services you have contracted for To maintain your Online Account with us To manage and respond to any queries or complaints to our Customer Service team To personalise our website to you and show you content we think you will be most interested in, based on your Account information, your purchase history and your browsing activity To improve and maintain our website and monitor its usage For market research, e.g. we may contact you for feedback about our Products and Services To send you Marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so For security purposes, to investigate fraud and where necessary to protect ourselves and third parties To comply with our Legal and Regulatory obligations We rely on the following Legal bases, under Data Protection Law, to process your personal information: Because the processing is necessary to perform a Contract with you, or take steps prior to entering into a Contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your Order) Because it is in the legitimate interests of CAP and your Company, where you are submitting Orders on your Company’s behalf Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your Account profile, or if you consent to receive Marketing from us) Because it is in CAP’s legitimate interests as an e-commerce provider to maintain and promote our Services. We are always seeking to understand more about our Customers in order to offer the best Products and Customer experience. We use information about you to tailor your view of our website, to make it more interesting and relevant in respect of the products and offers on view With whom does CAP share my personal information? CAP needs to share information with certain selected third parties in order to operate our Business: Service Providers: We provide information to our Service Providers acting on our behalf (for example to Companies that provide digital Marketing Services like Product recommendation, statistical analysis, Business & operational insight, website optimisation), as well as to those third parties involved in the delivery chain (for example Freight Forwarders, Couriers and Delivery Companies). On occasion, we also share personal information with our professional and Legal advisors Government Authorities: Where your Order is due for delivery outside the UK, we may need to share information with Customs authorities both in the UK and in the Country of destination. We may also share personal information with Law enforcement or other Governmental authority, e.g. to report a fraud or in response to a lawful request Credit & Fraud Checking: We may share information with Credit Reference Agencies and with third parties engaged in fraud prevention and detection Media: From time to time, we may release aggregated and anonymised marketing statistics to business partners, or may use these in press releases, advertising, or published reports. We would only personally identify you or any other Customer in such press releases, advertising, or reports with your prior consent Business or Asset Sale: In the event that we sell any Business assets, the personal information of our Customers may be disclosed to a potential Buyer. In this event, we will make reasonable attempts to ensure the Buyer will be bound by the Terms of this Privacy Statement CAP may also disclose personal information in cases where we believe the disclosure is necessary to protect the Rights, property or personal safety of CAP, our Customers, employees or the public, or where we are otherwise legally permitted to do so. Where does CAP store my personal information, and how long for? CAP use Service Providers based around the World. Consequently, your personal information may be processed in Countries outside of Europe, including in countries where you may have fewer legal rights in respect of your information than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable Law, ensure that your Privacy Rights are adequately protected by appropriate safeguards. Please contact us if you would like more information about these safeguards. We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for Invoicing, Tax and Warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a Product) for as long as is necessary to protect us from a Legal claim. For more information about the duration of Cookies please refer to the Cookie Policy. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our Marketing communications, we will keep a record of your email address to ensure we do not send you Marketing emails in the future. What does CAP do to protect my personal information? In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as Credit Card number or Account details, we use the following security methods: 128 bit Secure Sockets Layer (SSL) encryption - the latest technology to encode and protect your data - which is your guarantee for a safe and secure transaction Your Online Account information and Personal Profile are Password-protected so that only you have access to this personal information. You may edit your Online Account information and Personal Profile by using your User Name and Password and by clicking on the Update My Details button on your home page navigation bar. We recommend that you do not divulge your Password to anyone. We will never ask you for your Password in an unsolicited phone call or in an unsolicited email. Right of access to and rectification or erasure of personal data, restriction of processing, right to object to processing and right to data portability Applicable Data Protection Law provides you with the right to: Obtain from CAP information on your personal data CAP holds and / or processes about you and receive a copy of your personal data being processed in a structured, commonly used and machine-readable format Obtain from CAP the rectification of inaccurate personal data Obtain from CAP the erasure of your personal data, unless processing of her / his personal data is necessary for compliance with applicable legal obligations Obtain from CAP restriction of processing regarding your personal data Transmit your personal data which you actively provided to another recipient selected by you Object, on grounds relating to your particular situation, to processing of your personal data based on a legitimate interest of CAP or a third party Contact Us For questions regarding this Privacy Notice or how we use your personal data, please contact us. You are also entitled to contact the UK Information Commissioner’s Office if you have any questions or concerns regarding your personal information. Updates to this Privacy Statement We may change this Privacy Statement from time to time in order to reflect changes in the Law, Regulatory guidance or our Data Privacy practices in compliance with the Law. When this happens and where required by Law, we will provide you with a new or an updated Notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for the further processing. This Privacy Statement was last updated in September 2020. Clean Air Power Home Our Vision Solutions Contact Media Press kit Solutions Truck & Bus Rail Racing Parts store Natural gas Follow us Get in touch info@cleanairpower.com +44 1664 898260 +1 (858) 212 0423 © 2021 Clean Air Power Terms & Conditions Privacy design by weio