Home New Vehicles Used Vehicles Servicing & Parts Offers Motability Coach Hire Careers News Contact Us 0 saved back you are here: Homepage Alternative Dispute Resolution Motor Industry Code of Practice Accreditation Statement “We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service & Repair and New & Used Car Codes of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.” Customer Service Statement “We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. If unhappy with our service we abide by the Motor Industry Service & Repair and New & Used Car Codes of Practice which can be found on The Motor Ombudsman website at www.TheMotorOmbudsman.org." The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern. For further information you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge. Complaint Handling If you are not satisfied with the service that you have received we have a complaint handling procedure that you can use to resolve matters. If you remain unsatisfied following the conclusion of this procedure, the Motor Codes Advisory and Conciliation Service will offer free impartial advice and, when appropriate, an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute. Alternative Dispute Resolution (ADR) is a technique used to resolve disputes, by engaging a neutral and impartial third party to assess evidence and to reach a suitable conclusion between the parties involved. For further information you can visit their website at adr.motorcodes.co.uk or call their Consumer Advice Line: 020 7344 1651 (option 1); lines are open between 9am and 5pm Monday to Friday excluding bank holidays. helpful site links company info back to top NetDirector ® - Automotive Ecommerce change cookie settings This site uses cookies and related technologies for site operation, analytics and third party advertising purposes as described in our Privacy and Data Processing Policy. You may choose to consent to our use of these technologies, or further manage your preferences. To opt-out of sharing with third parties information related to these technologies, select "Manage Settings" or submit a Do Not Sell My Personal Information request. manage settings accept recommended