Blog Community ClickAppStore Language Login Contact Us Offering Industries Discovery Partners Services Company Diagnose Explore Resources Gartner Magic Quadrant Enterprise Mobility Scheduling Shift Management Small Medium Business Scheduling ClickSoftware helps service organizations preserve and improve their bottom lines with solutions for field service management and workforce planning software. Over the years, we have become experts; not just a software company, but rather the most awarded world experts in managing services and workforce. In this section, we offer you collateral from leaders and analysts, from our professional staff and innovators in order to give you a polished library of resources and go-to documents for any mobile workforce management challenge. eBooks Service Industry Consumer Frustration Index 5 Things That Field Workers Hate & How to Fix Them The Cloud Up Where Customer Service Belongs NEW - Cure Five Field Challenges Impacting Home Healthcare Providers Smart Metering - Rise of the machines Business Papers Don’t Let Subcontractors Subtract from the Bottom Line – A Field Service Best-Practice Report for the UK CSOs Field Service Agenda Managing for the Customer Contractor Study Measuring Up your Field Service Performance Contractor Management: Strengthen Service with a third-party Field Service Team Service Analytics: Insight into Field Performance NEW - Capital Equipment Manufacturers Find the Path to Mission Critical Service NEW - Next Generation Technician for Capital Equipment IDC MarketScape: Worldwide Utilities Mobile Field Force Management Software, 2014 Vendor Assessment Faster Time-to-Value: Industry-Specific Solutions for Mobile Workforce Management Behind the Scenes: Unraveling the Magic of Capacity Planning Bringing Better Business Practices to Policing Through Workforce Management Webinars & Podcasts Optimised Scheduling and Mobility Infographics Wait Times Cost Americans Money Customer Service Automated versus Human The State of Customer Service Service Can Make or Break a Company Fresh Scheduling Posts 6 Customer Service Scheduling Mistakes That Are Costing You Money (And How to Fix Them) Efficient, convenient customer service scheduling is critical to your organization’s success. In the age of the customer, you need to exceed, or at the very least meet, all of your customers’ expectations for service. You also need to use best Read More ... 2 Days Ago September is the Worst Month for Customer Service Providers It is that time of year again, when those cities across the U.S. that have multiple colleges (I.e., Boston, Atlanta, Chicago, Washington, D.C. and Philadelphia) go through the annual influx of new student residents. Beyond the inconvenience of increased traffic Read More ... 4 Days Ago Introducing FieldExpert, New Salesforce Wear App for Apple Watch By Matt Wolf, Alliances Director, ClickSoftware Today, ClickSoftware launched FieldExpert for the Apple Watch on the Apple App Store and Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The FieldExpert app extends Read More ... Thu, 27 Aug 2015 13:00 EMBRACE OR FEAR? The A.I. Dilemma On May 4th, ClickSoftware organized a panel debate in London concerning the topic of A.I., under the heading “Assisted Intelligence vs Artificial Intelligence”. The panel was composed of: Roger Trapp, Moderator, formerly of the Financial Times Read More ... Tue, 25 Aug 2015 13:00 Tweet Think you have what it takes to be a top scheduler? Play the W6 Game Beat the High Score Cabling Network Data Storage Disk Repair Upgrade Need More Assistance? Contact Us OFFERING Enterprise Mobile Workforce Management Small, Medium Business Offerings Service Apps on Salesforce Platform INDUSTRIES Communications Utilities Oil & Gas Insurance Capital Equipment Contact Centers Public Sector Computer and Office Equipment Home Services Home Healthcare Construction Retail Rail DISCOVERY Diagnose Explore Resources Gartner Magic Quadrant PARTNERS Overview Partner Directory Becoming a Partner Partner Program SERVICES Services Overview Implementation Support Consulting Training COMPANY Customer Success Events Press Release In the Media Investors About Us Connect Careers STAY ON TOP OF WHAT’S HAPPENING - SUBSCRIBE TO OUR BLOG OK Blog Contact Us ClickSoftware © 2014 All rights reserved / Website Terms of Use / Privacy Policy/ Cloud Service Privacy Policy/ Mobility Suite Privacy Policy