Home Who We Are What We Do Get Involved News & Stories Contact Us Complaints/Legal stuff Last Updated on August 23rd, 2021 at 11:51 am If something’s not right, let us know. We’ll do our best to resolve it. You can talk to your worker or any other includem workers, as they may be able to make things better. If you don’t want to talk to a worker then you can speak to the ‘Your View’ Co-ordinator at Head Office on 0141 427 0523 or you can phone the helpline. What happens next: The person you have complained to will listen to what you have to say and write your complaint down. If it is very serious then the Manager might arrange for someone else to speak to you. Nothing will happen without the Manager speaking to you first. Your complaint will be taken seriously and you will be contacted within 7 days to explain the next steps. If you are still unhappy at the end of the process, you will be given information about what to do next. Don’t want to contact includem? Don’t worry, we won’t take it personally. If you would prefer not to speak to includem you can speak to your social worker, You can also contact the Care Inspectorate on 0845 600 9527. Publications Donate & Fundraise Complaints procedure Terms & Conditions Privacy policy Contact us Twitter: @includem2000 Instagram: @includem_ LinkedIn Includem Includem Head Office, Unit 6000, Academy Office Park, Gower Street, Glasgow, G51 1PR Website Copyright of Includem 2020 A charity registered in Scotland, number SCO30233 Company registration number: 207985

Home Who We Are What We Do Get Involved News & Stories Contact Us Our Impact Since 2000, we have supported over 5000 young people and their families, across 18 Local Authority areas in Scotland "Always there for me." "Without Includem my family would be living apart." We have 5 offices and over 100 staff providing services across Scotland We have spent over £100,000 on providing extra support to young people through our Young Person’s Fund "It’s life changing" "I don’t think I would be here if it wasn’t for them." In the last 10 years, we have answered over 56,000 calls to our 24/7 Helpline - a third of these were between the hours of 5pm and 9am "We haven’t ever had support like this where the workers really take time to understand us and my son." In 2020, we spoke with over 200 young people & their families to gather their views and experiences, which we used to produce 3 research reports and respond to 8 calls for evidence from Scottish Government, Scottish Parliament and more. USEFUL PUBLICATIONS Voices: Families’ Experiences of Poverty & Services (Digital) The School Experience of Young People Pre & During Covid-19 (SINGLE) Living in Poverty: A Form of Permanent Lockdown (SINGLE) Policy & Participation Find Out More Meet the Team Find Out More Publications Donate & Fundraise Complaints procedure Terms & Conditions Privacy policy Contact us Twitter: @includem2000 Instagram: @includem_ LinkedIn Includem Includem Head Office, Unit 6000, Academy Office Park, Gower Street, Glasgow, G51 1PR Website Copyright of Includem 2020 A charity registered in Scotland, number SCO30233 Company registration number: 207985