Set my location Menu for Cymax Group Technologies Ltd. Home Accessories Online Headquarters Multi Location Business Find locations At-a-glance Contact Information 310 4170 Still Creek Dr Burnaby, BC V5C 6C6 http://cymax.com Email this BBB (866) 740-9830 Want a quote from this business? Get a Quote BBB Rating & Accreditation A+ Accredited Since: 30/8/2015 Years in Business: 16 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Customer Reviews 2.88/5 Average of 237 Customer Reviews Read Reviews Start a Review Customer Complaints 139 complaints closed in last 3 years 34 complaints closed in last 12 months Read Complaints File a Complaint Overview View all 11 photos Business Details This is a multi-location business.Need to find a different location? Headquarters 310 4170 Still Creek Dr, Burnaby, BC V5C 6C6 Email this Business BBB File Opened: 4/6/2006 Years in Business: 16 Business Started: 28/12/2004 Accredited Since: 30/8/2015 Type of Entity: Sole Proprietorship Alternate Business Name Cymax Business Homesquare Business Management Dalia Antar, Director of Operations Travis K., Client Engagement Specialist Hendra Wijaya, Vice President of Operations Contact Information Principal Dalia Antar, Director of Operations Customer Contact Dalia Antar, Director of Operations Travis K., Client Engagement Specialist Additional Contact Information Fax Numbers Read More Business Details Industry Tip BBB Tip: Smart Shopping Online Read More Customer Complaints 139 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Delivery Issues Status: Answered 29/10/2021 My friend ordered a set of lamps through Homesquare- I was the recipient they were delivered to. The order is ***************. First after we had paid for these lamps we heard nothing for a while. Then once we contacted Homesquare inquiring their status their representative told us they would be shipping out the following day. After a week and a half when nothing was delivered we called the company back and they informed us the lamps hadn't shipped out and they couldn't guarantee when. They were so careless about it. Finally they shipped and I received them- THEY WERE DEFECECTIVE. The shades did not match- they were supposed to be a set of buffet lamps. One has 3 inch tassels dropping down off of it which weren't cut back and the other shade had barely 1/2 inch tassels. It was a disaster. Also one of the shades was crushed during transit. I immediately took pictures, called HomeSquare and informed them, sent the pictures and was told they would replace the shades. I called back the following day- and was told it takes 24-48 hours to even get a reply as to what their next course of action would be. I became agitated and then the employee ******* back at me rudely and told me it will take even longer because that is only the FIRST step. HOW incompetent do you have to be to not clearly see I was sent defective items and to make good on them? The woman employee I spoke to- her name was Pearl- literally HUNG up on me. NO joke. I was trying to get resolution aggravated with this long winded awful experience and she literally HANGS UP ON me as the customer. What company in this world can get away with treating a customer that way? Just hanging up on them? I Want the lamps I ordered matching, perfect condition- NOT defective in any way shape or form. IS THAT SO MUCH TO ASK FOR?! And to be treated that way where I am hung up on by an employee? What excuse can justify that?!…Read More Read 138 More Complaints Customer Reviews 237 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Christie S (5 stars) 08/10/2021 I purchased 2 white rocker patio chairs. They arrived promptly, were easy to put together and are very sturdy. I am very happy with my purchase and will do business ... Read More Read 236 More Customer Reviews Business Categories open category: Home Accessories Online open category: Online Retailer open category: Online Shopping open category: Furniture Stores open category: Storage Units open category: Cabinets open category: Outdoor Furniture open category: Wholesale Furniture open category: Office Furniture open category: Rustic Furniture Local BBB BBB of Mainland British Columbia More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. 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