HOME LOCATION AMENITIES CUSTOMER HANDBOOK CUSTOMER FORMS BPTENANTSERVICES.COM CONSTRUCTION UPDATES CONTACTS Contacts Property Management Office (617) 896-7320 Melanie Waldron VP, Regional Property Manager Mike Moran Senior Property Manager Jack Rooney Assistant Property Manager Kristen Badger Property Management Coordinator Engineering (617) 896-7350 Adam Robertson Lead Engineer Steve Gobron Engineering Supervisor Security (617) 434-3210 Robert Sullivan Site Manager Courier Room (617) 896-7327 fedcourier@contractor.bostonproperties.com Janitorial (617) 896-7345 Jonathan Agostino Site Manager Teresa Pires Night Supervisor Office Leasing Information Pat Mulvihill VP, Leasing (617) 236-3678 pmulvihill@bxp.com Matt Murray Director, Leasing (617) 236-3495 mmurray@bxp.com Madison Chambers Leasing Representative (617) 236-3488 mchambers@bxp.com Sydney Rodenstein Leasing Representative, FLEX by BXP (617) 236-3323 srodenstein@bxp.com © 2019 Boston Properties, Inc. All rights reserved. Terms and Conditions • Privacy Policy • Trademarks

HOME LOCATION AMENITIES CUSTOMER HANDBOOK CUSTOMER FORMS BPTENANTSERVICES.COM CONSTRUCTION UPDATES CONTACTS Customer Handbook Welcome to 100 Federal Street On behalf of building ownership and our entire building staff, we extend a warm welcome to 100 Federal Street. We are delighted to have you as our customer and will do everything possible to make your occupancy enjoyable and rewarding. This guide is intended to be a resource for the various services and amenities that are offered at 100 Federal Street, as well the general operating procedures currently in place. Introduction Welcome About 100 Federal Street Building Operations Policies and Procedures Building Security Emergency Procedures Building Services Customer Solutions Green Operations Parking Garage © 2019 Boston Properties, Inc. All rights reserved. Terms and Conditions • Privacy Policy • Trademarks

HOME LOCATION AMENITIES CUSTOMER HANDBOOK CUSTOMER FORMS BPTENANTSERVICES.COM CONSTRUCTION UPDATES CONTACTS Customer Forms Below is a list of downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from the property management office as well. To view and print PDF files, you need Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at www.adobe.com. Bicycle Parking Agreement Monthly Parking Application © 2019 Boston Properties, Inc. All rights reserved. Terms and Conditions • Privacy Policy • Trademarks

HOME LOCATION AMENITIES CUSTOMER HANDBOOK CUSTOMER FORMS BPTENANTSERVICES.COM CONSTRUCTION UPDATES CONTACTS Location Map, Area Amenities & Directions Loading... Use the search box above to find local area amenities (e.g. coffee shops, banks, atm, restaurants, hotels, dry cleaners, ice cream, etc). © 2019 Boston Properties, Inc. All rights reserved. Terms and Conditions • Privacy Policy • Trademarks