Back to overview Shop Tel Efon ko nferenz EN February 04, 2020 Intelligent touchpoints and bundled processes in self-service Contact Center Hot off the press A well-established self-service offer increases the efficiency in the contact center because it relieves employees of routine inquiries. It is all the more important to seamlessly integrate these touchpoints into the existing processes. An already extensive spectrum of contact channels such as telephone, e-mail or social media, as well as completely new possibilities in self-service, requires a consistent integration of many individual pieces of information and perspectives in order to be able to cope with the growing complexity of the processes in the contact center. Read in the current issue 01/2020 of the Trade magazine TeleTalkwhy our Cloud Contact Center digicom dank innovativer KI-Technik und systemübergreifender Datenaufbereitung die besten Voraussetzungen für diese Herausforderung mitbringt. ZUM E-PAPER TeleTalk Ausgabe 01/2020 Tags ACD Automatisierung Bot digicom Eventrouting KI Skalierbarkeit Inhalt dieser Seite teilen Facebook Twitter LinkedIn Xing Weitere Artikel Anrufmanagement 20. September 2021 ACD-Ratgeber: 7 Punkte, auf die Sie bei der Auswahl einer Call Center Software achten sollten weiterlesen dtms 30. Juli 2021 funkschau Leserwahl 2021: Wir sind dabei! weiterlesen Contact Center 17. Februar 2021 10 Gründe, warum unsere Partnerschaft mit Zendesk zum Booster Ihrer Kundenbeziehungen wird weiterlesen PREVIOUS ARTICLE NEXT ARTICLE What drives us What we can do who we are Blog Shop Facebook Twitter Xing LinkedIn Free hotline 0800-70 200 10 Monday to Friday, 8 a.m. - 6 p.m. Web portals End customer support telephone conference Contact Career Press dtms GmbH Taunusstrasse 57 55118 Mainz Hairdryer 06131.46 46 000 Fax 06131.46 46 414 info@dtms.de Sign up for the newsletter imprint Conditions Data protection notice Cookie management We use cookies to offer you the best possible website experience. This includes cookies, which are necessary for the operation of the site and for optimal user guidance. We do not use cookies for marketing and statistical purposes. Necessary more UNDERSTOOD Data protection noticeimprint