Contact Us Login Loan Offerings Mortgage Rates References Account About Us You are here: Resources FAQs Search Results Mortgage FAQs How can we help you? Enter your question or topic Popular Questions How do I qualify for a VA loan? What is an escrow account? What is a USDA loan? What is mortgage insurance? Can I pay my mortgage online? Where do I mail my payment? Where can I get answers to my mortgage questions related to the COVID-19 pandemic? How can I get mortgage payment help related to the COVID-19 pandemic? All FAQs All Categories Purchase Should I buy or rent? Does Freedom Mortgage offer loans for different property types? What is a fixed-rate mortgage? What is an adjustable-rate mortgage (ARM)? Refinance What is a refinance? Why refinance? What are the benefits of a refinance? Cash Out What is a cash out refinance? VA Loans What is a VA loan? Can I get cash from VA refinancing? What is a VA Streamline Refinance (IRRRL)? How do I qualify for a VA loan? What is a COE? How do I obtain a COE? I am not a veteran, but I have a relative who is a veteran. Can I receive a VA loan? I don't have a great credit score. Can I get a VA loan? Once I use my VA loan, can I use it again for another home? Can I use my VA loan on a commercial or vacation property? Is there a limit on the price of house I can purchase? Do I need a down payment? Can I pay off the loan early? There are many VA lenders in the marketplace. Why should I choose Freedom Mortgage? FHA Loans What is an FHA loan? Can I get cash back from FHA refinancing? What is an FHA Streamline Refinance? Can FHA mortgage insurance (MIP) be removed? USDA Loans What is a USDA loan? How do I find out if I’m eligible for a USDA loan? I already have a USDA loan. Can I finance through USDA again? Is a down payment required for a USDA loan? What are the fees for USDA loans? Is there a loan limit on USDA loans? Can USDA mortgage insurance be removed? Mortgage Insurance What is mortgage insurance? Can mortgage insurance be removed? Mortgage Closing Process What is closing? What is a Scheduling Coordinator? Do spouses have to attend closing? Which states require a witness at closing? Does an attorney have to conduct the closing? Where can closing take place? What is a Closing Disclosure? I have additional questions. How can I get them answered? Escrow What is an escrow account? How is my escrow amount calculated? What is a minimum escrow balance? What is an escrow analysis? What is an escrow shortage? What is an escrow overage? If my escrow amount changes, are my automatic payments adjusted? Do I need to send you my tax and insurance bills each time they are due? Does Freedom Mortgage pay interest on escrow? When will my account be analyzed? Loan Servicing Transfer What communication will I receive and when will I receive it? When can I access my loan information and how do I make my mortgage payment to Freedom Mortgage? What happens if I made a payment to my prior servicer? What happens if I had a recurring payment set up with my bank or prior servicer? I received a letter from Freedom Mortgage with my new loan number. How do I log on? What are the benefits of an online account? What information is available through your automated phone system? How can I get answers to my other questions? Browser Help What browsers does Freedom Mortgage support? Your Account How do I set up my online account for the first time? How can I view my loan information? What loan account details are available online? Where can I get answers to my mortgage questions related to the COVID-19 pandemic? Making Your Mortgage Payments Can I pay my mortgage online? Can I pay my mortgage by phone? Where do I mail my payment? What are the payment posting times? I can't find my last billing statement. How can I pay my mortgage? Can I get assistance if I can't make my mortgage payment? My adjustable rate mortgage (ARM) is scheduled to change. Will my payments increase? I haven't received a billing statement this month. Do I still need to make my payment on time? If my mailing address has changed, how do I notify you? I am currently serving or will be called to active military duty. What should I do? How do I request the payoff amount for my loan? What is Freedom Mortgage's Tax ID number? How do I enroll in automatic payments? How can I view my payment history? How can I get mortgage payment help related to the COVID-19 pandemic? Insurance Claims, Repairs, and Payments FAQs Why is Freedom Mortgage listed as a payee on my check from the insurance company? Why does Freedom Mortgage release some claim funds incrementally? May I use the claim funds to pay off my mortgage loan? What if I don’t use all the insurance proceeds for the repairs? Am I allowed to complete my own repairs? How do I authorize a third-party to discuss my claim with Freedom Mortgage? What should I do if my contractor needs more than the initial draw amount to begin the repairs? Where do I mail my claim check? Which number should I use to fax my documents? What email address should I use to email my claim documents? What number should I call if I have questions concerning my claim? How long does it take Freedom Mortgage to process mail or faxes? Contact Us Get started today by getting a personalized evaluation of your home loan options from Freedom Mortgage. 844-538-7531 Contact Us 855-690-5900 Contact our Customer Care team Experiencing financial difficulties? We’re here to help you. Account Log In New Customers Pay My Mortgage Register My Account COVID 19 Information About Us Who We Are In the Community Careers Loan Types Conventional Loans FHA Loans VA Loans USDA Loans Divisions Correspondent Lending Wholesale Services Roundpoint Traditional Retail 951 Yamato Road, Boca Raton, FL 33431 United States | Lender NMLS ID: 2767. NMLS Consumer Access. Equal Housing Opportunity. 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