Oil production Gas metering Power engineering Heat power engineering Support Documentation Downloads Try & Buy program Promotional materials FAQ Telescope + activation NPF Proryv CJSC (+7 495) 556-66-03 About company Hardware Software Partners Support Price list News Contacts Support Proryv NPF CJSC provides technical support for all supplied software and equipment. The site provides the ability to download documentation and software . In order to improve the quality of the technical support service, Proryv NPF CJSC has created a unified application processing service. From April 1, 2011, all requests to the technical support service should be sent to the e-mail address online@proryv.com *. Applications directed to the personal addresses of the employees of "NPF Proriv" will not be processed. Technical support is carried out within the framework of warranty service, as well as within the framework of the Technical Support Agreement and provides for the provision of the following services: delivery of new software versions advice on installation and use acceptance of complaints and wishes for improvements elimination of identified defects and delivery of fix packs (patches) A defect is understood as a discrepancy between the declared in the documentation and the actual behavior of the program. A discrepancy between the expected customer and the actual behavior of the program is not a defect. Technical support hours of operation: every day, excluding weekends and national holidays, from 10:00 to 18:00 Moscow time *. A single channel for contacting the technical support service is e-mail E-mail online@proryv.com . * Unless otherwise specified in the technical support agreement. © Copyright "NPF Proryv" , 2008-2015 All rights reserved. 140120, Moscow region, Ramensky district, Ilyinsky settlement, st. Scorched Youth, 18 e-mail: online@proryv.com Oil production Gas metering Electric power engineering Heat power engineering About company Hardware Software Partners Support Price list News Contacts