SOLUTIONS PRODUCTS CLOUD CUSTOMERS SUPPORT PARTNERS COMPANY SUPPORT Technical Support Bulletins Important Bulletins Security Alerts Storage Solutions SFA Platforms WOS Platforms IME Platforms S2A Platforms Enclosures & Equipment NOTICE: Product release notes have been moved to the Customer Community Support Portal at https://community.ddn.com. If you have not registered to use the portal, please go to the registration form. IMPORTANT BULLETINS NEW FILE UPLOAD LOCATION FOR DDN SUPPORT CUSTOMERS (SPT-TSB-136, REVISED B0) UPDATED following site design changes. New service live now. Old upload server has been retired. IME 1.4.1.3 DATA ISSUE WITH CENTOS 7.9 (SPT-TSB-0128) DDN UPGRADE PLAN REQUIRED FOR ALL PRODUCT UPGRADES (SPT-TSB-0046) Updated for 2021. BACKGROUND VERIFIES MANDATORY FOR ALL SFA PLATFORMS (SPT-TSB-0033) Updated for declustered RAID versions of SFA OS (11.0.x and later) DATA ISSUE WITH HGST ULTRASTAR DC SS200 DRIVES ON SFA OS 11.8.3 (SPT-TSB-0119) Contact DDN Support if an affected drive model is installed in your storage system. SECURING SFA STORAGE SYSTEMS (SPT-TSB-0110) It is the customer's responsibility to properly secure their SFA storage systems against unwanted intrusion or malicious attack. Basic recommendations provided. SFA OS SYNCHRONIZATION ISSUE WITH AUTHENTICATION KEYS FOR SEDS (SPT-TSB-0109) SANDISK LIGHTNING GEN II SSDS FAIL AFTER 40,000 POWER ON HOURS Drive firmware upgrade to version P406 is MANDATORY to prevent data loss. SFA OS 11.8.0 DATA MISCOMPARE DURING DRIVE REBUILD (SPT-TSB-0106) SFA18K MANDATORY UPGRADE TO BMC 11.00 FIXES RANDOM REBOOTS (1/20) 1 2 Next SECURITY ALERTS Display 3 10 25 50 All downloads per page Search: Title Publication Date Download EXAScaler Security Issue with Files Created in SGID Directories (7/19) July 18, 2019 Meltdown & Spectre Security Vulnerabilities Not Addressed On Legacy Products ( 02/18 ) February 12, 2018 Meltdown & Spectre Security Vulnerabilities – Statement of Direction (1/18) January 15, 2018 Showing 1 to 3 of 11 downloads Previous 1 2 3 4 Next Back to Top STORAGE SOLUTIONS DDN COLLECT Display 3 10 25 50 All downloads per page Search: Title Publication Date Download DDN Collect User Guide and Download An advanced Support utility that speeds and simplifies diagnostic data collection for SFA OS platforms, and which provides a front end for automated analytics. Highly recommended for all SFA OS platforms. No charge to DDN customers. August 25, 2020 DDN Collect Tool Simplifies Diagnostic Data Collection on SFA Platforms (SPT-TSB-0107) August 20, 2020 Showing 1 to 2 of 2 downloads Previous 1 Next DIRECTMON Display 3 10 25 50 All downloads per page Search: Title Publication Date Download DirectMon 2.5 And Earlier Do Not Support EXAScaler 2.4 And Later ( 01/17 ) January 24, 2017 DirectMon 2.5 And Earlier Do Not Support GRIDScaler 4.0 And Later ( 12/16 ) December 12, 2016 DirectMon Support For Thick Client Discontinued ( 09/16 ) September 26, 2016 Showing 1 to 3 of 7 downloads Previous 1 2 3 Next Back to Top EXASCALER Display 3 10 25 50 All downloads per page Search: Title Publication Date Download DDN EXAScaler Product Family: EXA6 Data Sheet Artificial Intelligence (AI), Analytics and High-Performance Computing (HPC) August 4, 2021 EXAScaler Loss of ARP Network Settings for Multi-Rail on Reboot (SPT-TSB-0132) Workaround provided, or upgrade to latest version of EXAScaler. August 2, 2021 Collectd Version Impacts EXAScaler Performance and Stability (SPT-TSB-0129) Install most recent Collectd daemon or upgrade EXAScaler. August 2, 2021 Showing 1 to 3 of 16 downloads Previous 1 2 3 4 5 6 Next Back to Top GRIDSCALER Display 3 10 25 50 All downloads per page Search: Title Publication Date Download GRIDScaler Users Must Renew SKLM License to Retain Data Access (SPT-TSB-0125) April 29, 2021 GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler. March 30, 2021 GRIDScaler Network Reconnect After A Remote Procedure Call Could Put Data At Risk (02/18 ) February 12, 2018 Showing 1 to 3 of 18 downloads Previous 1 2 3 4 5 6 Next Back to Top MEDIASCALER Display 3 10 25 50 All downloads per page Search: Title Publication Date Download MEDIAScaler Silent Data Corruption With Small Files In Heavy Threaded Workloads ( 02/18 ) February 12, 2018 Showing 1 to 1 of 1 downloads Previous 1 Next Back to Top SFA PLATFORMS SFA OS Display 3 10 25 50 All downloads per page Search: Title Publication Date Download Systemd Silencer Kit Prevents SFA Shutdown and Restart Failures Install the silencer kit immediately on affected SFA storage platforms. September 30, 2021 Dual Controller Replacements on SFA Systems with Self-Encrypting Drives (SPT-TSB-0131) On SFA storage systems with self-encrypting drives (SEDs), ALWAYS engage DDN Engineering before concurrent replacement... August 2, 2021 ConnectX-6 Limitations with SFA on Mixed-Protocol Fabrics (SPT-TSB-0130) Unsupported configurations can lose Infiniband connectivity to file system on embedded VMs. See configuration table. August 2, 2021 Showing 1 to 3 of 32 downloads Previous 1 2 3 4 5 … 11 Next SFA18K Display 3 10 25 50 All downloads per page Search: Title Publication Date Download SFA18K Mandatory Upgrade to BMC 11.00 Fixes Random Reboots (1/20) January 13, 2020 Showing 1 to 1 of 1 downloads Previous 1 Next SFA14K Display 3 10 25 50 All downloads per page Search: Title Publication Date Download EXAScaler 5.x Not Tested on Older SFA14K Block Models (SPT-TSB-0120) Contact DDN Support before installing on non-X block models of SFA14K. March 30, 2021 SFA OS 11.x Declustered RAID Requires 4K Native Sector Drives ( 05/18 ) May 15, 2018 SFA14K Mandatory Upgrades To BIOS 022A And BMC 00.54 ( 05/17 ) May 4, 2017 Showing 1 to 3 of 9 downloads Previous 1 2 3 Next SFA12K Display 3 10 25 50 All downloads per page Search: Title Publication Date Download GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler. March 30, 2021 SFA12K SFA14K Spontaneous Controller Reboots With InfiniBand OFED 3.1 Driver ( 12/16 ) December 12, 2016 SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) October 10, 2016 Showing 1 to 3 of 5 downloads Previous 1 2 Next SFA10K Display 3 10 25 50 All downloads per page Search: Title Publication Date Download SFA OS Pausing Rebuilds During Host IO Triggers Bad Block Errors ( 10/16 ) October 10, 2016 Showing 1 to 1 of 1 downloads Previous 1 Next SFA7990 Display 3 10 25 50 All downloads per page Search: Title Publication Date Download Systemd Silencer Kit Prevents SFA Shutdown and Restart Failures Install the silencer kit immediately on affected SFA storage platforms. September 30, 2021 Slot 87 Issue in SS9012 Enclosures and SFA7990 Head Enclosure (SPT-TSB-0124) April 29, 2021 SFA7990 ESM-to-Controller Mapping and Disk Channel Paths (10/19) October 2, 2019 Showing 1 to 3 of 3 downloads Previous 1 Next SFA7700 Display 3 10 25 50 All downloads per page Search: Title Publication Date Download GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler. March 30, 2021 SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 ) March 29, 2017 SFA7700 Fix For Invalid Temperature Errors ( 10/16 ) October 24, 2016 Showing 1 to 3 of 6 downloads Previous 1 2 Next S2A6620 Display 3 10 25 50 All downloads per page Search: Title Publication Date Download S2A6620 Missing IOM Recovery Procedure ( 09/14 ) September 24, 2014 Showing 1 to 1 of 1 downloads Previous 1 Next Back to Top WOS PLATFORMS WOS SOFTWARE Display 3 10 25 50 All downloads per page Search: Title Publication Date Download WOS Product Family Upgrades Resolve Shellshock Bug ( 11/14 ) November 4, 2014 WOS Access NFSDW.PL Script Removal ( 08/13 ) August 16, 2013 Showing 1 to 2 of 2 downloads Previous 1 Next WOS7000 Display 3 10 25 50 All downloads per page Search: Title Publication Date Download WOS7000 with Newer SEP Firmware Requires Upgrade to WOS Core 2.5.4_3 ( 05/16 ) May 12, 2016 Showing 1 to 1 of 1 downloads Previous 1 Next WOS6000 Display 3 10 25 50 All downloads per page Search: Title Publication Date Download WOS6000 Patch Resolves ObjectAssure Issue with Missing Drives ( 06/14 ) June 10, 2014 Showing 1 to 1 of 1 downloads Previous 1 Next Back to Top IME PLATFORMS IME14K Display 3 10 25 50 All downloads per page Search: Title Publication Date Download Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) February 13, 2017 SS14000 Mandatory Firmware Upgrade To SEP 0142 ( 10/16 ) October 24, 2016 Showing 1 to 2 of 2 downloads Previous 1 Next Back to Top S2A PLATFORMS S2A9900 Display 3 10 25 50 All downloads per page Search: Title Publication Date Download S2A9900 Spontaneous LUN Format After Unplanned Controller Outage ( 05/14 ) May 6, 2014 Showing 1 to 1 of 1 downloads Previous 1 Next Back to Top ENCLOSURES & EQUIPMENT ENCLOSURES Display 3 10 25 50 All downloads per page Search: Title Publication Date Download Slot 87 Issue in SS9012 Enclosures and SFA7990 Head Enclosure (SPT-TSB-0124) April 29, 2021 SS7000 SFA7700 Interposer Issue With SanDisk Lightning SSDs ( 03/17 ) March 29, 2017 SS8462 Cannot Mix SEP 0116 And SEP 0120 On IOMs In Same Enclosure ( 02/17 ) February 13, 2017 Showing 1 to 3 of 7 downloads Previous 1 2 3 Next Back to Top CABLES, RACKS & RAILS Display 3 10 25 50 All downloads per page Search: Title Publication Date Download Molex and Cloud Light Active Optical Cables Not Interchangeable (SPT-TSB-0117) Cloud Light cables not certified for all DDN applications, do not repurpose to other than... January 28, 2021 Recall Of Amphenol 3 Meter Optical SAS Cables ( 02/17 ) February 13, 2017 Showing 1 to 2 of 2 downloads Previous 1 Next DRIVES Display 3 10 25 50 All downloads per page Search: Title Publication Date Download Dual Controller Replacements on SFA Systems with Self-Encrypting Drives (SPT-TSB-0131) On SFA storage systems with self-encrypting drives (SEDs), ALWAYS engage DDN Engineering before concurrent replacement... August 2, 2021 Samsung PM1725b NVMe SSD Firmware Can Trigger Unexpected SFA Controller Reboot (SPT-TSB-0123) April 29, 2021 Data Issue with HGST Ultrastar DC SS200 Drives on SFA OS 11.8.3 (SPT-TSB-0119) Contact DDN Support if an affected drive model is installed in your storage system. March 3, 2021 Showing 1 to 3 of 9 downloads Previous 1 2 3 Next NETWORKING Display 3 10 25 50 All downloads per page Search: Title Publication Date Download ConnectX-6 Limitations with SFA on Mixed-Protocol Fabrics (SPT-TSB-0130) Unsupported configurations can lose Infiniband connectivity to file system on embedded VMs. See configuration table. August 2, 2021 GRIDScaler 4.2.9 and 5.0.5 Issue with CX-3 HCA on SFA12K and SFA7700/GS7K (SPT-TSB-0121) Mellanox ConnectX-3 host channel adapter not supported by these versions of GRIDScaler. March 30, 2021 Internal SSD Issue with Mellanox InfiniBand Switches (SPT-TSB-0116) Firmware update & instructions downloadable directly from Nvidia/Mellanox January 28, 2021 Showing 1 to 3 of 4 downloads Previous 1 2 Next Back to Top SUPPORT PORTAL DDN CUSTOMER SUPPORT COMMUNITY QUICK START GUIDE Get Registration ID Register a New User Support Portal Log-In Portal Help TELEPHONE North America: +1.888.634.2374 International: +1.818.718.8507 APAC Australia: +61.243280249 India: +000.800.100.7168 Japan: +81-3-3261-9101 Korea: +00798148009165 New Zealand: +6442807413 EMEA EMEA: +800.3282.3473 France: +33.80.5100204 or +33.184010332 Germany: +49.61965868582 United Kingdom: +44.20.35446672 We have so much to be grateful for this year, especially all of you! 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