MockQuestions Customer Service Interview Questions 25 Questions and Answers by Rachelle Enns Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews. Customer Service was updated on August 17th, 2018. Learn more here. Question 1 of 25 How would you react if a customer was lying to you, to gain a refund or free product? How to Answer Answer Example Admin Example Manager Example Marketing Example Retail Example Sales Example Community Answers If you are in the customer service realm, you have likely heard it all! Although most people are lovely, you will come across the odd customer who seems to want to make your life miserable or take advantage of you and the company for which you work. Without turning the conversation to a negative, hypothetically discuss what you would do if a customer were lying. Next Question Suggested Interview Q&As Explore expert tips and resources to be more confident in your next interview. Behavioral Common Phone Tough Leadership All Interview Topics All Career Q&As Related Company Interview Q&As People who visit Customer Service, also visit the following Air Canada Amazon American Airlines Apple Bank of New Zealand Boeing Co. British Airways Facebook Google Kaiser Permanente Netflix PNC Bank Qatar Airways Wal-Mart Wells Fargo Related Career Interview Q&As Continue practicing by visiting these similar question sets Accounting Admin Administrator Assistant Business Analyst Client Services Manager Customer Experience Specialist Customer Representative Customer Service Manager Financial Analyst Flight Attendant Manager Marketing Retail Sales Sales Associate Customer Service Interview Questions & Answers To view our answers examples, please upgrade. 1. How would you react if a customer was lying to you, to gain a refund or free product? 2. What would cause you to lose your temper with a customer? 3. Tell me about your customer service experience. 4. How do you feel about promoting a product, or upselling, during a customer service based interaction? 5. What tools do you need to deliver excellent customer service? 6. Have you ever broken company rules to make a customer happy? 7. Have you ever worked with a CRM, or client management software? 8. How do you deal with customer rejection? 9. When was the last time you turned an angry customer around? 10. Have you ever received a negative review from a customer? 11. When have you received exceptional customer service? What made the experience stand out? 12. What is the difference between customer service, and customer support? 13. What skills do you believe you possess that help you deliver excellent customer service? 14. How would you handle a rude customer? 15. If you could not make a customer happy, what would you do? 16. Do you like being around people? 17. How would you help a customer who you found difficult to understand, due to a language barrier? 18. Tell me about the last customer service skill you learned. 19. How would you sell a product that you did not believe in? 20. Tell me about a time when you went above and beyond for customer service. 21. How do you define good customer service? 22. What customer engagement strategy is the most rewarding for you? 23. Have you received any formal customer service training? 24. How do you feel about saying 'no' to a customer with unreasonable requests? 25. Give me an example of how you delivered excellent customer service at your last position. About This Page Our Update History for Customer Service Interview questions and answers were first added on June 29th, 2018 Interview questions and answers were updated by Ryan Brown on an unknown date Interview questions and answers were updated by Rachelle Enns on an unknown date Interview questions and answers were updated by Ryan Brown on March 29th, 2018 Interview questions and answers were updated by Ryan Brown on March 31st, 2018 Interview questions and answers were updated by Ryan Brown on April 1st, 2018 Interview questions and answers were updated by Rachelle Enns on August 17th, 2018 Dates shown above are approximate. Our date tracking prior to 2019 was not accurately kept. Therefore, any date prior to 2019 might not be accurate. Answer dates might appear two to three weeks before they were published. Navigation Job Interviews Topics Customer Service Disclaimer Our interview questions and answers are created by experienced recruiters and interviewers. 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