Important information for Northpointe Bank customers regarding Coronavirus. Learn more. LOAN PAYMENT ASSISTANCE If you're having difficulty making your home loan payments, we're here to help. Please contact a loan payment assistance specialist as soon as possible to find the best solution to your individual situation. 866-347-8103 X1001 Monday - Friday 8:30 am to 5:30 pm ET Learn more about your options There are a number of options that can help if you've fallen behind on house payments. Contact one of our loan payment assistance specialists to learn more about what will work best for your specific situation. STAYING IN YOUR HOME A repayment plan sets a fixed amount of time to repay the amount you are behind by adding a portion of the past due total to your regular payment. This option may be appropriate if you've only missed a small number of payments. A repayment plan sets a fixed amount of time to repay the amount you are behind by adding a portion of the past due total to your regular payment. This option may be appropriate if you've only missed a small number of payments. LEAVING YOUR HOME A loan modification permanently changes one or more of the terms of your home loan to make your payments more manageable for you. Modifications may include reducing the interest rate, extending the term of the loan, or adding missed payments to the loan balance. A deed in lieu of foreclosure means, with your servicer's agreement, voluntarily transferring your home's title to your servicer. Though you lose the property, a deed in lieu of foreclosure may be less damaging to your credit than a foreclosure. The above examples are for educational purposes only and require approval by the investor of your loan. To learn the best solution for you, please contact a loan payment assistance specialist. 3333 Deposit Drive NE, Grand Rapids, MI 49546 Secure Message SERVICES Personal banking sign in Business banking sign in Home app sign in Make a loan payment Request loan payoff Creative marketing services COVID-19 info center COMPANY About us Careers Security info Preventing wire fraud HELP + INFO Help center Privacy policy California privacy rights Disclosures & fees Accessibility Payment assistance BUSINESS SOLUTIONS Correspondent Lending Warehouse Lending Check us out on Facebook. Check us out on Instagram. Check us out on Twitter. Check us out on LinkedIn. Check us out on YouTube. Routing number: 072413926 NMLS: 447490