Household Accessibility tools My account Your bill Your water Love Yorkshire Get in touch Priority services register We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. It's quick and free Take a look at our services Home Bill & account Priority services register How can we help? Braille and audio letters We can send you large print, braille or audio copies of your bill. Need to know about planned works earlier? We can give you a longer notice period and even arrange a personal visit if there's something big happening. Constant supply of water Sometimes we may need to interrupt your water supply. We’ll contact you if we do and we can offer a priority water supply connection or, if needed, bottled water delivered straight to your door. You'll always know it's us calling If you are concerned about unwanted callers, we can set up a security password so you'll always know it's us calling. Want someone else to manage your account? You can nominate someone to act on your behalf. Help reading your meter Maybe you’re struggling to bend down or access your meter? If you can’t take a reading, we may be able to take one for you. Who can we help? We can help if you: have sight problems are deaf or hard of hearing have home dialysis use a wheelchair or have mobility concerns are a new parent are concerned about unwanted callers would like someone else to manage your account. Join the Priority Services Register To register, please fill out our Priority Services registration form. It's quick and it's free. You can call us on 0800 1 38 78 78 if you have any queries or would prefer to sign up on the phone - we’d be happy to help. Fill out our form Want to know more? Our customer Alison did. Watch what happened when our colleague Ash met her for a brew and told her all about how we can help. Looking for something else? We know dealing with the loss of a loved one can be really hard. We're dedicated to supporting you and making this as easy as possible. Tell us someone has passed away We don't want anyone to have to worry about paying their water bills, so please get in touch or apply for one of our schemes. Help to pay Find out more about your water bill, how we work it out, our charges, or how your meter measures the amount of water you use. How we work out your bill Frequently asked questions What if my condition isn't mentioned above? How long will it take me to sign up? Can I save the form and come back later? Can anyone sign up? Can I sign up someone I know on their behalf? Can I leave the register? How can I make sure it's Yorkshire Water who are visiting me? What if my condition isn't mentioned above? If your condition(s) or requirement(s) aren’t mentioned on this web page, please call us on 0800 1 38 78 78 and we’ll be happy to see how we can help you. Company information Our Business Plan Our performance Our charges News and media Public Affairs Our policies About us Get involved Careers Water Bidding Market Your Water online community Legal stuff GDPR Modern Slavery Act Accessibility Cookie settings Legal Privacy policy Talk to us Our contact information Tell us about good customer service Supplier queries Sign up to our mailing list © Yorkshire Water 2021 Cookies on our website We use cookies to make our website work and to make it better. Please click “Accept all cookies” if you're happy for us to use cookies on your device. If you'd like to manage the cookies we use, click "Manage my cookies"Read our Cookie Policy Manage my cookies Accept all cookies