Cloud Products Solutions Pricing Support Explore more Contact us Log in Create IBM Cloud account Embrace the future of work Get more from business process automation with IBM Services™ Transform your work (01:29) See the cognitive enterprise 01 Introduction 02 Benefits 03 Intelligent workflows 04 Digital worker 05 Services 06 Case studies 07 Industry solutions Introduction Digitize and automate workflows Automation with AI enables your entire organization to be always-on, optimizing operations to provide seamless business continuity. Experts from IBM can help you. Book a consultation Benefits Plan, pilot and scale Scale automation to rapidly create resilience and flexibility across your business workflows. Augment your workforce Improve business continuity and efficiency with digital labor. Modernize operations Use workflow processes that are more predictive, adaptive and automated with real-time data. Four steps of process design IBM Automation® Services partner with clients around the world to transform and manage functional and industry-specific processes to achieve intelligent digital operations. These services rely on AI, process automation and advanced analytics to help deliver higher-quality processes to lower cost with less risk. They address the four fundamental steps of process design: Assess business process workflow and redesign Select automation technologies and determine how they fit with the enterprise architecture Deploy accelerated proofs of concept using specific-automation solutions Integrate AI to create self-healing and automatic processes and provide business insights Intelligent workflows What are intelligent workflows? Intelligent workflows change how work gets done by applying real-time insights, automation, AI, blockchain and other exponential technologies to reinvent processes and deliver business outcomes. Businesses move from siloed, static functions to integrated agile workflows by unifying people, data and technology. 3 Things to Know About Intelligent Workflows (01:28) Forrester Study: Reinventing Workflows Power your digital transformation and drive greater impact by modernizing processes. What began as a mad dash to update and design customer-facing processes, remains a challenging imperative to re-envision how work gets done. Despite over a decade of investment in these initiatives, companies are still struggling to mature their approach and build a connected, automated and intelligent enterprise. Read the Forrester Study Intelligent workflows assessment 80% of decision makers agree that integrating processes will accelerate digital transformation. However, businesses are struggling to digitize processes and reap benefits. Take our intelligent workflows assessment to determine where your business stands today and how intelligent workflows can transform your business. Take the assessment Digital worker A digital worker is software-based labor that can independently execute meaningful parts of complex, end-to-end processes using multiple skills that go beyond what RPA tools and bots alone can offer. Revolutionize the way work gets done IBM digital workers Offerings Automation advise Build a strategy-and-execution blueprint to realize intelligent automation benefits fast. Automation build Accelerate the design, build and operation of highly automated business and IT processes. Automation manage Get configurable services delivered on a subscription, transactional or outcome basis. Automation services platform Use a ready-to-go environment for automation that offers rapid prototyping and scaling. Automation education Develop the automation skills and common language to improve effectiveness and teamwork. Case studies See how leading companies are automating with help from IBM Previous 1/3 AmerisourceBergen IBM and AmerisourceBergen are using automation to transform the enterprise. (03:20) Watch the video DBS Bank IBM and DBS Bank are coming together to rewrite the future of banking. Learn more Next Industry solutions Transform and optimize business processes with automation Finance transformation services Learn more Strategic sourcing and procurement services Learn more Talent and transformation services Learn more Risk consulting and fraud management services Learn more Get expert advice Book a consultation ContactPrivacyTerms of useAccessibilityCookie preferences