WHAT DO WE DO ABOUT US CLAIMS HELP ZONE CONTACT US WHAT WE DO SBS Insurance Services is a household insurance claims specialist – we provide ‘replacement contents’ solutions to some of the UK’s leading insurers. We are one of the top multi-commodity claims handling businesses in the UK – combining technology and innovative solutions, with real in-house expertise, supported by a UK-wide field force of technical specialists. Learn more about our services ABOUT SBS INSURANCE SBS has been an innovative leader in the claims fulfillment industry for almost two decades. We are renowned for delivering fast, tech-led solutions for customers and clients. With a coherent digital strategy, we are particularly focused on streamlining claims processes, improving the customer journey and reducing claim life cycles and costs. Whilst the insurance industry is often behind the curve as far as innovation is concerned, we have a pipeline of innovative projects that keep our clients at the forefront of the market. We provide extensive product ranges for all commodities and nationwide coverage for all of our services from inspections and validations to replacements and repairs. Learn more about SBS 2000 2012 2013 2014 2015 2016 2017 SBS Insurance Services was established. OUR NETWORK Our UK-wide network of suppliers means we can bring our services to your doorstep! We deliver fast and convenient services to customers, wherever they are – whether that’s to repair or restore an item in their home…. or to deliver a replacement product to a customer, at an agreed time and place… at home or at work! Customers can track deliveries via portals and SMS messages – timed delivery slots and evening / weekend deliveries makes life more convenient for our customers. OUR CUSTOMERS ARE OUR BEST BRANDING Each year we help around 100,000 customers with their insurance claims. • Our average NPS over the last 5 years has consistently exceeded 80%. • Over 90% of our customers would recommend us – online customer survey. • Customer satisfaction – compliments ratio is higher than 4%. • Customer complaints ratio is lower than 0.2%. Highly efficient service. Took all the hassle out of proceedings during a claim for theft of contents, at a time which is quite stressful. Excellent customer service. April 2017 Both my wife and I are extremely satisfied with the way our claims were handled and impressed by high level of service we received. All the staff we spoke to were polite, professional and helpful and our claims were handled with the minimum of hassle. July 2017 From the beginning, my claim was dealt with quickly and professionally. I am very happy with the service I received and I would highly recommend it. July 2017 OUR SERVICES Policyholders The SBS Way ABOUT US About Us Career RESOURCES Help Zone Privacy Policy Payment Policies Complaint Procedure GET IN TOUCH © Copyright 2018 SBS Insurance Services. All rights reserved.