FOSS LOCAL SITES CONTACT LOG IN SOLUTIONS SUPPORT KNOWLEDGE CAREERS ABOUT FOSS Service offerings Highly skilled and certified support engineers ensure that your solution is running at peak performance for maximum productivity. Introduction to FOSS Service & Support FOSS aims to have a world-class integrated service organisation providing the best possible support to our customers all over the world. More than 300 dedicated service engineers and application specialists are ready to provide fast and effective support in every time zone. Watch this video to get a quick introduction to FOSS Service & Support. Service organisation The industry’s best service coverage with more than 300 service engineers and application specialists operating from service sites in 28 countries. The fastest on-site response time to ensure low downtime for your solutions. Highly skilled and certified support engineers, ensuring that your solution is running at peak performance for maximum productivity. Next Prev 12345 Installation & commissioning FOSS provides professional installation and commissioning services that ensure an optimal start with your new instrument. Hardware installation Calibration & software installation Training Commissioning Training We have a selection of training courses available, explaining how to operate and maintain your instrument optimally. The courses are conducted by experienced FOSS instructors and are designed to make sure you get the most out of your FOSS solutions. Courses include basic and advanced instrument maintenance, trouble-shooting and an introduction to calibration and application development. The training can either be arranged at a FOSS office or at your site (depending on the instrument and the facilities of your local FOSS office). Please contact us for specific available offerings for your instrument. Optimising the operation and the performance of your instruments FossAssure™/ FossAssure™ Pro Stay in control of quality and cost by monitoring instrument health and operating procedure compliance Optimise preventive maintenance activities and avoid unplanned downtime Avoid out-of-spec products and uncertainty by validating calibration accuracy (FossAssure™ Pro) Do you need help operating your FOSS instruments and solutions? Subscribe to our Customer and Sales Support YouTube channel and take advantage of our two-minute product tutorials. SUBSCRIBE How a support agreement keeps instruments running perfectly Laboratory Manager, Dr. Manja Delling at a German raw milk testing laboratory, explains how preventive maintenance helps to protect their business by keeping all instruments running perfectly on a daily basis. Application and calibration support FOSS has the industry’s most skilled application and calibration support team, giving you the possibility to get professional guidance and support. Our expert Application specialists can deliver advanced calibration development to help you when developing new applications. In many cases we are also able to offer bespoke calibration development. Repair and maintenance In the annoying event of an instrument breakdown, we have the industry’s best response time to bring your instruments back up and running. We have extended phone support hours. It is easy and fast to book a service visit. If you want extra fast on-site response time we recommend you to sign a FossCare agreement Spare parts and consumables During the lifetime of your instruments you can rely on easy and fast delivery of spare parts, reagents and other needed consumables. We hold an extensive stock of genuine FOSS parts which can be expedited to your site within 1-2 business days. FOSS offers delivery guarantee of spare parts and consumables for 7 years after the instrument has been excluded from our product line. This promise protects your investment for many years. Please call us to discuss your options and pricing. Only FOSS can supply you with genuine FOSS parts. Brochures and Papers Discontinued and obsolete products PDF, English End of life policy Brochure PDF, English FOSS Global Warranty Policy PDF, English ANALYTICS BEYOND MEASURE FOSS Foss Allé 1 DK-3400 Hilleroed Denmark Phone: +45 7010 3370 E-mail: info@foss.dk Terms of use Privacy Policy Unsubscribe The Ministry of Environment and Food's smiley report Like most websites FOSS uses cookies. In order to deliver a personalised, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information. Read more. I AGREE