ADVERTISEMENT VIDEO FAQ Video Support | Apple TV | Signing in and Activation | Unable to Watch VIDEO SUPPORT What browsers are supported for video playback? CTV News supports the following platforms: Windows desktop, tablets, and smartphones running version 8.1+ Mac desktop running OS 10.11+ Android 4.4+ iOS 11+ Internet browsers: Chrome 68+ on Desktop and Android (not iOs) Firefox 88+ on Desktop IE 11+ only on Desktop Edge 16+ Desktop Safari Mac 10+ Android | Chrome The CTV News mobile web experience and CTV News App supports the following mobile devices and connected platforms: iPad, iPod and iPhone running iOS 11.0+ with AirPlay Android tablets and smartphones running version 7.0+ Apple TV tvOS version 12.1+ Video isn't working in Internet Explorer? As Microsoft officially ended support for Internet Explorer in 2016, video playback for some users will not play. If you're able to, we recommend watching Chrome, Firefox, Edge or Safari. CTV News and the CTV News App can be cast with the following devices: Chromecast – How to cast to your TV To download one of the free compatible browsers, visit the browser’s home page that you want to update. Chrome: http://www.google.com/chrome the select “Download Now’ button FireFox: https://www.mozilla.org/en-US/firefox/new/ then select the “Download a Fresh Copy” link Microsoft Edge: https://www.microsoft.com/en-ca/windows/microsoft-edge Safari: https://support.apple.com/downloads/safari How do I access CTV News videos? To access news clips and recent news programs, no login is required. The articles on our website can also be accessed at any time without a login. To access authenticated live and archival content (displaying lock icon), you will need a username and password for your account from a participating television service provider. What does the lock symbol mean? The lock symbol means you must be signed in with your television service credentials to view because this is authenticated content. Who can I contact if I have a video question? CTVNewsApp@bellmedia.ca Can I access authenticated CTV News from any device? Access to authenticated CTV News content is supported on iPhone, iPad, Android Apple TV and web-connected desktop and laptop computers. Can I watch content without signing into an account? No sign-in is required for viewing our digital-exclusive LIVE channels. CTV News Channel LIVE programming will require you to sign in. Some archived video also requires a login. A lock icon indicates that you must sign in. Can I watch live TV? Yes, if you have a TV subscription with a participating TV service provider. Clicking on one of our "Watch Live" buttons allows you to watch the channel as you would on a television. This feature is available if you are subscribed to that channel with your television service provider. Some live news content is available without a TV subscription. This live video is only available on digital screens and not on television. For example, CTV News often offers press conferences and live video feeds from important news events on our digital-exclusive live channels. Can I watch CTV News authenticated content outside of Canada? Yes. If you are physically outside Canada, CTV News authenticated content will be available to you when using your username and password for your account with a television service provider. Non-authenticated video content (no locked icon) does not require a username or password is also available outside Canada. Will streaming TV shows use my cellular data plan ( 4G / LTE / 5G ) If you are not connected to the internet or Wi-Fi, streaming video will use your data plan. Are videos available in closed caption? CTV News Channel is available with captioning. The digital exclusive LIVE channels are not at this time. Back to top APPLE TV How do I find the CTV News app on my Apple TV? Go to the App store on your Apple TV, and select CTV News to download it to your device. Make sure your country region is set to Canada, to access the Canadian store. What Apple TV devices is CTV News supported on? CTV News is supported on Apple TV tvOS Version of 12.1.+. How do I sign in and activate CTV News on my Apple TV? Launch the CTV News app and either play one of the live streams or select Sign In from the navigation bar. Go to www.CTVNews.ca/appletv on a web browser Enter the activation code displayed on your television You will be given the option to sign in if you are an existing subscriber. Please select sign in Enter your credentials Once completed successfully, you should see a 'Success!' message on your browser. Return to your television and you are ready to start streaming video I have questions about my Apple TV. Where can I get help? For general questions or help with your Apple TV, please visit https://support.apple.com/apple-tv Back to top SIGNING IN AND ACTIVATION Authenticated CTV News content is available to all television service providers. There is no additional cost to stream CTV News authenticated content as long as you subscribe to a participating television service provider and the channel is included in your subscription package. Please contact your TV Service provider if you are having trouble with: Signing in | If you forgot your login information, username or password To order home television services from any service provider that enables access to CTV News authenticated content. Can I sign up through CTV News and create a username and password to view authenticated content? You can only access the live and archival content featured by signing in with the username and password from your television service provider. My login keeps failing what should I do? There are several reasons this might occur. Try the following: Log in again (enter your username and password). Your session may have expired. Clear the cookies from your device. Check your security settings and enable 3rd party cookies. If the options above fail to resolve the issue, please contact your television service provider to inquire. Do I have to log in every time I use CTV News? No. When you log in the first time, the system will keep you logged in for 30 days. After 30 days, you will be prompted to log in again. However, if you clear your cookies / cache, you may be prompted to login again. You do need to log in on each device, once every 30 days. Will CTV News keep a copy of my login credentials? No. The username and password screen is the same experience as if you were on the website of your television service provider. Since the details are encrypted, CTV News will never know that information. Can I log in from my friend's computer / device? Yes, you are able to access authenticated CTV News content through any personal computer or device that is supported. To login, just go to the video sign-in option to begin viewing. Which Television providers can I use to log into an account with: Bell TYV CCAP Rural Wave/Kawartha Bell Aliant City West Source Cable Bell MTS ebox Start.tv Cogeco Execulink Telecom Tbaytel Eastlink Gosfield North Teksavvy Rogers Hay Communications TCC / Tuckersmith SaskTel Hurontel Vianet Shaw Mitchell Seaforth Cable TV V Media Telus Northwestel Westman Access Communications Novus Wightman Cable Cable NRTC Communications WTC Communications If your provider isn't listed, you can help by calling and letting them know you are interested. Back to top UNABLE TO WATCH How do I disable private browser viewing? The following steps indicate how to disable the private browser setting on your device: Tap the “tabs” button in the bottom right corner (handset) or upper right corner (tablet) of your Mobile browser. You will now see a “private” button that is white, tap it. Restart your activation/ sign in process. You will be able to switch back to private browsing after the activation is complete. I’m unable to download or install the application. What should I do? The app is available through the Canadian Google PlayTM store, the Canadian App StoreSM on iOS, Xbox One marketplace, Windows Store and the Samsung Smart Hub on TVs and Blu Ray players from 2013-2017. Make sure you are in the Canadian version of the If you are still having difficulty with downloading the app, please contact Google, Apple Help, Windows Help or Samsung Info for further assistance. I’m unable to access the website. What should I do? Check that your browser has a working Internet connection by browsing a website that you frequently use. If you are able to visit other websites but not CTV News, check that you have the correct address (www.CTVNews.ca). If the site is temporarily unavailable, please check back later. I do not see a device activation code, what should I do? If you do not see a device activation code, please select the 'Cancel' button and try again. The player functions aren’t working. What should I do? You can try refreshing your browser, or if in an app, hard-close the app and try again. I’ve downloaded the app but it won’t open or it keeps crashing. What should I do? There may be something wrong with the installation on your device. Please uninstall the app completely, then install it again. Back to top ADVERTISEMENT STAY CONNECTED CTV NEWS VIDEO NETWORK Mulcair on PM Trudeau's speech: 'So weak and uninspiring' Throne speech pledges 'blissfully ignore' economy: O'Toole LIVE NOW: B.C. health officials provide vaccine update LIVE SOON: Abbotsford, B.C., mayor provides flood update What can the government do to provide inflation relief? Mom of boy swept into Ont. river pleads guilty in his death DON'T MISS VIDEOS Here's why anti-vaxxers are boycotting Chapman's ice cream B.C. residents rescue horses stranded by floods Toronto vying to become host for 2026 FIFA World Cup 'ABBA' to release the band's first Christmas song this year Charity providing beds for Indigenous people in need B.C. man takes part in fundraising run in honour of teacher CTV NEWS ON THE GO Here's how NASA will test its asteroid deflection technology Man airlifted from ocean in dramatic U.S. Coast Guard rescue Dan Riskin on the long-lasting cost of biodiversity loss Four-eared cat becomes social media icon 'I thought I was gonna die': B.C. man stranded by flooding How COVID-19 antiviral pills will help us fight the virus ENVIRONMENT VIDEOS Is logging in B.C. making flooding in the province worse? Dan Riskin on the long-lasting cost of biodiversity loss Startup aims to use plant waste to fight climate change Dan Riskin on how caterpillars create lake pollution Antarctic penguin found on N.Z. shore, 3,000 km from home Why this B.C. doctor diagnosed patients with climate change Dan Riskin on how polar bears can help track climate change Dan Riskin on how Earth recovers from global warming HAPPENING NOW LIVE ON CTVNEWS.CA CTV National News 11 p.m. ET Power Play 5 p.m. ET W5 Saturday - 7 p.m. ET Question Period Sunday - 11 p.m. ET CTV News Channel Ongoing Coverage MOST-WATCHED 1 U.S. Coast Guard rescues drowning man 2 Dump truck crashes into N.J. home 3 CTV News National: B.C. farm animals rescued CTVNEWS.CA TOP STORIES UPDATED PM Trudeau vows to 'deliver results' on platform commitments in speech from the throne In the speech from the throne marking the opening of the 44th Parliament, Prime Minister Justin Trudeau is vowing to 'deliver results' on the commitments the Liberals made two months ago during the federal election, promising the country will be in a better place coming out of the pandemic. 41 min ago Ontario mother pleads guilty in death of 3-year-old son swept into Grand River 3 hr ago B.C. flooding: Some Merritt evacuees to return home, key railway corridor to open 7 hr ago NEW | Before and after: Satellite imagery shows vast devastation from B.C. flooding 17 min ago Border confusion over fines for B.C. residents resolved now, minister says 3 hr ago UPDATED | Autopsy shows Brian Laundrie died by suicide, attorney says 57 min ago Anti-vaxxers 'boycotting' Chapman's ice cream 'Bank of Mom and Dad': Affluent families giving average of $145K for kids' first home, report finds 3 hr ago UPDATED | New report on contentious breast cancer screening study divides researchers 15 min ago CANADA Border confusion over fines for B.C. residents resolved now, minister says 3 hr ago Ontario mother pleads guilty in death of 3-year-old son swept into Grand River 3 hr ago CN railways to resume 'limited service' in southern B.C. Wednesday after mudslides 5 hr ago NEW | Before and after: Satellite imagery shows vast devastation from B.C. flooding 17 min ago UPDATED | Ontario government employee among two charged in COVID-19 vaccine portal breach 29 min ago 500 cattle died due to flooding in Abbotsford: BC Dairy Association 7 hr ago WORLD Judge orders pro-Trump attorneys who brought frivolous election fraud case to pay defendants they sued UPDATED | Jury awards millions in damages for Unite the Right violence 37 min ago Prince Andrew accusations left out of Epstein-Maxwell case 9 hr ago NEW | Oath Keepers, Proud Boys subpoenaed by Jan. 6 House panel 52 min ago UPDATED | Autopsy shows Brian Laundrie died by suicide, attorney says 57 min ago Malikah Shabazz, daughter of Malcolm X, has died: officials 9 hr ago PODCASTS CTV NATIONAL NEWS Listen to Canada's most trusted newscast with Lisa LaFlamme, delivered nightly Monday to Friday. POWER PLAY Listen to CTV's Power Play podcast for a daily dive into the top political stories. POLITICS UPDATED | PM Trudeau vows to 'deliver results' on platform commitments in speech from the throne 41 min ago With pressure growing to act, Liberals reference inflation worries in throne speech 2 hr ago Five key take-aways from Tuesday's speech from the throne 1 hr ago HEALTH Wearable device a potential lifesaver for opioid overdoses: study UPDATED | New report on contentious breast cancer screening study divides researchers 15 min ago 'Surgery selfies' post operation could cut down on doctor visits, study says SCI-TECH NEW | Ancient human relative walked like a human but climbed like an ape, new fossils suggest 49 min ago NFL defensive great Michael Strahan to be next space tourist 5 hr ago Launch of new NASA space telescope delayed after incident 11 hr ago ENTERTAINMENT Musician Jon Batiste leads Grammy Award nominations with 11 2 hr ago Peter Aykroyd, Emmy-nominated 'SNL' actor-writer, dead at 66 Shania Twain to headline Boots and Hearts Music Festival 7 hr ago BUSINESS NEW | Canada's housing market at higher risk of correction: BoC 14 min ago CN railways to resume 'limited service' in southern B.C. Wednesday after mudslides 5 hr ago Fighting gas prices, U.S. to release 50 million barrels of oil 1 hr ago LIFESTYLE This is how much the Toronto house listed for $1 actually sold for 2 hr ago Lush Cosmetics to deactivate Instagram, Facebook, TikTok and Snapchat accounts Alberta woman wins $16.5M on lottery ticket bought in Edmonton SPORTS World Cup host Qatar used ex-CIA officer to spy on FIFA 5 hr ago LeBron suspended 1 game, Stewart 2 games for altercation 'Significant on and off-field problems': Edmonton Elks fire president, general manager and head coach AUTOS Drivers could face $230 fine at B.C. road checks enforcing travel restrictions 3 hr ago GM aims to tackle chip shortage with new designs made in North America Tesla app coming back online after server outage, Musk says CLIMATE AND ENVIRONMENT Canada considers tougher GHG rules for shipping in proposal at international meeting Canada is considering an international proposal that would double the ambition of its greenhouse gas emissions targets from shipping -- a plan observers say the country seems ready to support. Pakistan's Lahore becomes world's third most polluted city Reform the logging industry to slow climate crises in B.C., expert says Crisis in B.C. will contribute to climate mental health woes: expert B.C. officials warn of storm expected to hit the province THE BOTTOM LINE OPINION Don Martin: With Trudeau's return as a target, worst might be over for O'Toole The worst may now be behind Conservative Leader Erin O’Toole as his party prepares to return to Parliament in five days to take aim at the real target, specifically Prime Minister Justin Trudeau, writes Don Martin in his latest column for CTVNews.ca. OPINION | Don Martin: The friendly face of Erin O'Toole's worst nightmare OPINION | Don Martin: Does Trudeau love all of Canada? That's a good question now. OPINION | Don Martin: The good, bad and ugly of the new Trudeau cabinet OPINION | Don Martin: At 24 post-election days and counting, the federal government is still in limbo W5 HIGHLIGHTS Three-year-old Dylan Ehler disappeared in seconds. His family wants changes to the missing child alert system W5 digs into the disappearance in Truro, N.S. in May of 2020, raising critical questions about the police and search and rescue mission. W5 INVESTIGATION | Private investigator hunts for clues in missing patient cases at North Bay Psychiatric Hospital A rare look inside the private life of Jody Wilson-Raybould Sexual abuse in the military: Soldiers speak of systemic problems in a 'toxic culture' Taking on Iran: How Canada could respond to downed Flight 752 investigation Exclusive: W5 finds more than 2K civilians killed in airplane shootdowns since Second World War Patients and families tied to potential mystery brain disease speak out about neurologist Dr. Marrero Why industrial farm animals could be the source of the next pandemic Search CTV News Advertise on CTVNews.ca Political Ads Registry About CTV Careers CTV News Stox Press Room Editorial Standards & Policies Contact Us CTV News Programs CTV National News Power Play W5 CTV Question Period Pop Life Local News AtlanticBarrieCalgary EdmontonGuelphKitchener LethbridgeLondonMontreal Northern OntarioOttawa Prince AlbertRed DeerRegina SaskatoonToronto VancouverVancouver Island WindsorWinnipegYorkton CTV News App Video Help Stay up to date on the latest, breaking news Subscribe to newsletter © 2021 All rights reserved. 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