Maryland.gov Phone Directory State Agency Online Services Translate Login Getting Around Business Community Media Regional Transit About About Us The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States. MTA operates Local Buses (CityLink and LocalLink), Commuter Buses, Light RailLink, Metro SubwayLink, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (MobilityLink) system. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland's 23 counties, Baltimore City, Annapolis and Ocean City. Mission and Vision Statement To provide safe, efficient and reliable transit across Maryland with world-class customer service. Our Customer Service Promise The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner: Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do. Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs. Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures. Accessible and Convenient: We will continue to simplify and improve access to information and resources. Truthful and Transparent: We will advance a culture of honesty, clarity, and trust. Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner. For more information on the State of Maryland's customer service program read the details, or to submit a suggestion, please contact the MTA or visit Maryland.gov. Click here for our three question customer experience survey. Holly Arnold Administrator, MDOT MTA Holly Arnold has an extensive background in managing and implementing transportation projects, with both public and private sector experience in the transit industry. In June 2021, she was appointed Acting Administrator of the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA). In this role, Ms. Arnold oversees the 13th largest transit system in America, managing six modes – Local Bus, Metro SubwayLink, Light RailLink, Mobility paratransit services, Commuter Bus, and MARC Train Service – with an annual operating budget of $900 million and a 6-year capital budget of over $3 billion. Ms. Arnold also oversees the construction of the Purple Line, a new, 16-mile light rail line outside of Washington, D.C., currently the largest transit public-private partnership (P3) in the nation Ms. Arnold is a 2017 graduate of the Leadership APTA program, was recognized in 2018 as a Top 40 Under 40 transit professional in Mass Transit Magazine, and was a 2019 40 Under 40 honoree in the Baltimore Business Journal. Ms. Arnold holds an undergraduate degree from Duquesne University and a Master’s in Public Administration from the University of Pittsburgh’s Graduate School of Public and International Affairs. Senior Executive Team: Kate Sylvester, Acting Deputy Administrator & Chief of Planning, Programming, and Engineering Officer> Sean Adgerson, Chief Operating Officer (COO)/Director of Transit Operations Peter Tollini, Chief Administrative Officer Glenn Davis, Chief Financial Officer James Gillece, Chief of Staff Austin Miller, Chief Technology Officer Michael Helta, Chief Innovation Officer Michael Winger, Chief Safety Officer John Gavrilis, Chief of Police Julie Sweeney, Principal Counsel Tecla Kellum, Director of Internal Audits Veronica Battisti, Senior Director of Communications and Marketing Curtis Garrett, Director of Labor & Employee Relations David Myers, Director of Governmental Affairs Joshua Wolf, Director of Mobility Matthew Pollack, Executive Director for Transit Development and Delivery Overview / Management Team MTA Performance Improvement MTA Departments MTA Police Employment at MTA MTA Policies Contact MTA Careers Accessibility / ADA Title VI Terms & Conditions Espanol Contact MTA Translate Transit Information Contact Center: 410.539.5000 Toll Free: 1.866.RIDE MTA (1.866.743.3682) TTY: 410.539.3497 Monday through Friday 6:00am - 7:00pm Connect with us Human Trafficking GET HELP National Human Trafficking Hotline - 24/7 Confidential 1-888-373-7888 233733 More Information on human trafficking in Maryland Customer Service Promise The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services. Take Our Survey Help Stop Fraud in State Government The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources. More Information