COMMERCIAL QUALITY LEVELS The Regulatory Authority for Energy, Networks and the Environment (ARERA) has established, through a series of resolutions, the specific and general levels that each Vendor in the sector is required to respect and guarantee the service dedicated to the customer. These levels mainly concern inquiries, complaints, billing rectification and double billing rectification. Furthermore, ARERA establishes that, for “Specific” services only, if the Seller does not comply with these measures, automatic compensation is granted to the customer. This indemnity will accrue depending on the Seller's delay in handling the complaint or in rectifying the billing or double billing. AUTOMATIC INDEMNITIES The basic automatic compensation, provided for in the ARERA “TIQV” Resolution, is equal to € 25. Via Savoia 43/47 00198 Rome VAT number 06832931007 REA RM-993254 COMMERCIAL AREA LIGHT AND GAS TAX BENEFITS EARTHQUAKE TRANSPARENT BILL CONTACTS MEDIA CUSTOMER AREA INSTITUTIONAL AREA WHO WE ARE GOVERNANCE INVESTORS PARTNERS AREA CONSUMER RIGHTS LEGAL NOTICES GET SOCIAL GROUP SITES GALA CHINA GALA ENGINEERING Legal notices We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Cookie settings ACCEPT This site or third-party tools used by this make use of cookies necessary for its operation and useful for the purposes described in the cookie policy. By closing this banner, scrolling this page, clicking on a link or continuing to browse otherwise, you consent to the use of cookies.Continue