Home Contact Centre Solution Admin Portal User Management User Management In this section User Profile Management Managing user profiles correctly can greatly improve efficiency and productivity ensuring that agent time and strengths are used to maximum effect. Puzzel’s user friendly web interface makes it easy to add, delete or make changes to an agent profile. For better performance tracking a supervisor can monitor agent activity through real-time and historical reports. In order to make these reports as accurate as possible, a supervisor can create different pause reasons for the agents. This enables the supervisor to always have full overview of how agent time is being spent. Benefits of User Profile Management include: Easy updates to user profiles ensures correct real-time information for decision making regarding agent utilisation Different ‘pause’ reasons can be quickly created for agent monitoring Easy tracking of who is doing what and when, in real-time and historically Constant visibility of agent performance for training and mentoring purposes Why Puzzel? Contact Centre Ticketing WFM Packages The Neighbourhood Puzzelers Customers Media & Insights Trust Centre Academy Marketplace Partners Help centre International sites Norway Sweden Denmark Finland WeWork, 1 Poultry London, EC2R 8EJ Telephone +44 (0) 333 300 0066 Registered in England & Wales 4124967 Newsroom Privacy Policy Puzzel twitter Puzzel linkedin Puzzel facebook Puzzel instagram Puzzel trustpilot © Copyright 2021 Puzzel Ltd. Website by Cite DMS Ltd. Request a call back Chat to our team