41 Sessions Log In All Days Wed Oct 13 Thu Oct 14 All Sessions (41) My Registered Sessions Wed Oct 13 9:00 AM Vision and strategy keynote: Hello to human connections WATCH RECORDING RingCentral President and Chief Operating Officer Anand Eswaran will share the company’s vision for the future of work and will dive into the exciting innovations within its industry-leading communications and collaboration platform that are enabling organizations around the world to grow and run their businesses effectively. Anand Eswaran President & COO RingCentral Nat Natarajan EVP and GM, Products and Engineering RingCentral 9:30 AM Customer fireside chat: Bringing the power of human connection to your customers WATCH RECORDING Enabling your employees to meet your customer’s needs has become even more important today. In this digital world, connecting to them from anywhere at any time allows them to tackle their daily challenges, deliver on their promises and imagine limitless possibilities. Faiza Hughell, Chief Customer Officer for RingCentral, sits down with Randy Boyd, Infrastructure Architect with World Vision to discuss how RingCentral has brought the power of human connection to their organization and customers. You will leave this conversation inspired to take the next step to saying hello to possibilities. Faiza Hughell Chief Customer Officer RingCentral Randy Boyd Infrastructure Architect World Vision 10:00 AM Analyst panel: The future of communications WATCH RECORDING Customer and employee technology were in high demand in the past 18 months. But where are they going next? Hear from COMMfusion President, Blair Pleasant, ZK Research Founder, Zeus Kerravala and Aragon Research Founder, Jim Lundy, as they share their insights into the future of collaboration and customer engagement solutions. Blair Pleasant President & Principal Analyst COMMfusion Zeus Kerravala Founder ZK Research 11:15 AM Education: Say goodbye to the school of hard knocks, say hello to easy school connections WATCH RECORDING Let’s be honest, the last 18+ months for university leaders, district decision makers and classroom teachers have been hard. Say Hello to a new way to keep your campus connected and safe with RingCentral. As we start to emerge from the blur of the pandemic, let’s come together to focus on sharing easy, simple and consistent ways to keep your teachers happy, students learning and families connected. During this lively conversation you will hear from Naveed & Sarah as they share the latest commitments RingCentral has made in Education. During this time we will cover: > Keeping everyone safe with contact tracing post pandemic > Real time communication in the event of an emergency > Protecting the privacy of students and faculty > Extending learning to home with parent engagement Sarah O’Rourke Director Product Marketing, Education RingCentral Speaker Naveed Husain Vice President, Vertical Sales RingCentral Speaker Financial Services: Hello to transforming employee and client experiences in Financial Services WATCH RECORDING There is an irreversible shift toward digital transformation in the financial sector and remaining competitive requires greater agility than is possible from legacy platforms. The ‘work everywhere’ environment has made the use of text messaging channels, integrated video communications and advanced customer contact a necessity. Savvy financial firms are using cloud services to speed their transition. Join us as we explore how financial firms are using cloud-based omnichannel contact centers, open APIs and company-branded, compliant unified communications services. This session will explore cloud-communications transformation across operations, clients, employees and agents. > How can financial firms deliver digital-first initiatives? > What are the ways to achieve a secure, but connected and trusted ecosystem? > How do firms capture productivity for a distributed and mobile workforce? > Are there industry best practices to improve the client experience? > Could this be a hero moment for operations? jill Warner RVP Sales-Enterprise FInServ RingCentral Speaker James Posnett Account Director, Enterprise Financial Services RingCentral Speaker Government: Hello to new ways to connect employees and serve citizens WATCH RECORDING As government agencies push forward through digital transformation, they have taken a step back to evaluate their change. Limited resources and a new hybrid environment impacts the service citizens receive. How can agencies find new ways to serve their employees and citizens - despite these limitations? Join our session as we address this question head on. This session will cover: > New research on communications and collaboration strategies > Emerging technology trends within government > Best practices to stay connected, while building trust with citizens Courtney Vogel Director Product Marketing Manager, Public Sector RingCentral Speaker Naveed Husain Vice President, Vertical Sales RingCentral Speaker Healthcare: Hello to ideal patient experiences in healthcare WATCH RECORDING As healthcare organizations strive to meet consumer-driven patient experience demands, they must put connection at the center of care. Based on RingCentral’s collaboration-enabled care research study, 87% of healthcare leaders rank collaboration improvement among their top 3 priorities. Join us for an informative session that explores this and other leading trends, the latest RingCentral innovations, and how your peers are driving digital transformation on the foundation of cloud-based messaging, video and phone technologies. Lance Mehaffey Sr. Director, Healthcare Product Marketing RingCentral Speaker Renee Harwood Industries Principal, Retail RingCentral Speaker 12:00 PM Future proof your contact center: Prepare for what's next and exceed your customer expectations WATCH RECORDING The rules for customer connections has been rewritten. Customers now come through a larger variety of channels, hybrid and work-from-home agent models are more mainstream, and agility has taken on a new definition. Contact centers today are not only looking to embrace these trends at a rapid pace but are looking to transform — becoming future-proof with the ability to serve their customers as their needs continue to evolve and change. Learn how RingCentral’s customers are building future-proof contact centers that not only meet their customer expectations but exceeds them. Gayathri Krishnamurthy AVP, CX Product Marketing RingCentral Reimagining video innovation for a new era WATCH RECORDING When it comes to replicating the experience of being in an office with colleagues, there’s no better alternative than relying on video meetings to communicate with one another and to establish human connection. Staying connected with colleagues is more important than ever. Of course, video meetings have their challenges as well. From video fatigue to cameo appearances from the family cat, distractions can interrupt the flow of a productive meeting. At RingCentral, we spend a lot of time thinking about how to make meetings smarter. See how RingCentral has added new immersive video experiences to further enhance collaboration and deliver more engaging presentations to blur the lines between video and content using AI. Arindam Chakraborty AVP Product Management RingCentral William Lau Senior Director Product Marketing, RCV RingCentral 12:30 PM Achieving the best experiences in your Microsoft ecosystem WATCH RECORDING The key in the new hybrid work model: streamlining. Which is great news for both RingCentral and Microsoft customers. Amping up productivity by integrating RingCentral couldn’t be easier. Join us while we cover how to create dynamic workflows that connect your global offices. Learn about flexible phone options, key phone and video features within Office 365 and Outlook, and support customer service agents with call logging and entity matching in Dynamics 365. Kat Conti Product Marketing Manager RingCentral Chris McCarthy Senior Product Marketing Manager RingCentral Designing products with powerful security capabilities WATCH RECORDING Security and productivity go hand in hand. When admins have the right controls and options, everyone can create and collaborate safely. Expect both simplicity and security with RingCentral. Join us as we cover how to empower your organization with advanced security tools that safeguard data, grow globally while staying compliant, and how 99.999% dial tone reliability can improve both productivity and peace of mind. Heather Hinton Chief Information Security Officer RingCentral 1:30 PM Introduction to RingCentral APIs WATCH RECORDING The RingCentral Developers platform gives you the power to revolutionize communications with APIs for voice, SMS, team messaging, video, fax, and more. Join us and learn about how you can completely transform your business with our API offerings, making it easy to implement RingCentral's capabilities to almost any app in as little as 15 minutes. Vyshakh Babji Sr Developer Relations Engineer RingCentral Keeping customers safe and secure WATCH RECORDING Users expect simplicity in their tools. They want their user interfaces to be user intuitive to make their experiences feel natural and easy. Use of important security features and options are no exception. All users, either inside your organiation or outside, want the peace of mind knowing their expereiences will be inherately secure for everyone. And if they choose to use additional security capabilities, it's easy and intuitive for all participants-- without requiring any unncessary steps, downloads, settings or configurations. Join this session to gain insights into key security capabilities and innovations, their benefits to reduce rish and how it will deliver greater peace of mind. Ken Zeng AVP of Product Marketing RingCentral Elliot Hamby Senior Technology Manager Envera Systems Power of an open platform WATCH RECORDING Having an open platform is important for businesses to extend capabilities, grow a partnership, and co-innovate. During this keynote, RingCentral wants our developer community to learn what the open platform means to our customers and our developers are the backbone to our mantra, your work you Sangeeta Walsh Sr. Director, Platform & ISV Marketing RingCentral 2:00 PM Connecting a global workforce with a single, unified platform WATCH RECORDING Hybrid is the new normal – and voice plays a key part in it all. Unite your global teams and customers with powerful cloud communications, and innovative PBX voice. Join us as we cover how multinational enterprises and international companies streamline communications and kickstart collaboration from one unified platform. Julien Rio AVP, International Marketing RingCentral Customer and partner success WATCH RECORDING RingCentral empowers businesses, ISV partners, and developers to revolutionize the way they communicate with our award-winning APIs and no code, low code, and pro code approach. Join us to learn how different customers and ISV partners have taken advantage of not just message, video, phone - but the full suite of capabilities RingCentral offers to reduce costs, drive efficiency, and improve their customers’ experience. Mike Stowe Director, Developer Marketing RingCentral Maximizing business impact with next-gen line of business analytics WATCH RECORDING You have one of the best communications and collaboration solutions out there and are most likely leveraging the analytics we offer for insights and troubleshooting. But is RingCentral Analytics helping run your business? In this session, see how RingCentral Analytics can meet your business’ operational and reporting needs. Leverage these reports and dashboards to become a true partner to your lines of business, influencing how communications data is made available and is used to streamline business workflows. An added bonus, get a sneak peek into our upcoming open beta release of next-gen analytics, which transforms our reporting capabilities into a true business intelligence tool. Pratibha Pandit Group Product Manager, Analytics RingCentral What's new from RingCentral's open platform WATCH RECORDING In today's world, communications are evolving faster than ever. Our teams are focused on getting you to where the puck is going, not where it is today. This session will cover key product announcements we're releasing both now and in the near future. Join us as we push the envelope at the intersection of technology and communication. Jeff Rogers Senior Manager, API Platform Product Marketing RingCentral John Wang AVP of Platform Products RingCentral, Inc. Your work, Your way. Why an open platform matters. WATCH RECORDING For more than a decade, businesses have been using cloud-based enterprise applications to help employees boost productivity, automate workflows and provide customer relationship management and support. However, these applications become even more powerful when they are integrated with cloud communications and capabilities such as messaging, video and phone. That’s where the value of having a UCaaS vendor with an open platform comes in. An open platform allows customers to access an app gallery and discover integrated apps to drive productivity. Developers can easily integrate communication workflows for tasks to become automated such as order alerts via SMS. The possibilities are endless. Join us to learn more. Sangeeta Walsh Sr. Director, Platform & ISV Marketing RingCentral 2:30 PM Building the composable enterprise WATCH RECORDING The era of the Composable Enterprise is here, and RingCentral makes it easy to integrate our industry leading messaging, video, and phone into any tech stack. Join David Lee, VP Platform Product and Chuck Emmette, VP Professional Services to learn why your business should be focused on building for the Composable Enterprise, and how RingCentral empowers you to improve the way you work and customer satisfaction by seamlessly integrating with the tools and services you use everyday. David Lee VP Product Platform RingCentral Chuck Emmetts VP, Professional Services RingCentral Leading the next generation unified platform for employee & customer experience WATCH RECORDING Build your business around your customers, while empowering your employees. Compelling CX begins with solid EX, and both can be found on RingCentral. Join us as we explore how consolidating UC & CC with one vendor not only saves money, but actively creates value in streamlining sales, support, compliance and more. Find out how to get the most from your contact center teams, with best in class WEM capabilities that maximise efficiency while providing exceptional customer experience at every touchpoint. Gayathri Krishnamurthy AVP, CX Product Marketing RingCentral Robin Gareiss CEO and Principal Analyst Metrigy Maximizing customer engagement with integrated apps WATCH RECORDING The key to the new hybrid work model: streamlining. In order for your organization to accelerate, it's essential to integrate and give your teams everything they need from one platform. Amping up productivity with RingCentral couldn’t be easier. Join us while we cover how to create dynamic workflows that connect your global offices. Learn about flexible phone options, key phone and video features within Office 365 and Outlook, and the endless possibilities while working on an open, integrated UCaaS platform. Sukhandeep Basanti Product Marketing Manager RIngCentral The future of communications WATCH RECORDING In the past two years, the move to the cloud has provided greater flexibility, mobility and productivity for both teams, and customers – and that’s just the beginning. RingCentral gives you the power to continue to revolutionize your unified communications. Join us as we look at how the future of communications will look, and the tools and frameworks your business needs to start implementing today in order to be prepared for tomorrow. Mike Stowe Director, Developer Marketing RingCentral Thu Oct 14 9:00 AM Founded on vision, powered by innovation WATCH RECORDING Join our CEO, Vlad Shmunis to hear how RingCentral was founded with a developer focus in mind and grew into a billion dollar company by pushing the boundaries and driving innovation. Vlad Shmunis Chief Executive Officer, Founder, and Chairman of the Board RingCentral Zeus Kerravala Founder ZK Research 9:30 AM RingCentral ventures: Investing in the future of work WATCH RECORDING Kira Makagon, Chief Innovation Officer will introduce RingCentral Ventures, the company's new investment arm and how the team is working with entrepreneurs to build the future of work together. See how the RingCentral Platform can empower entrepreneurs to build a better user experience for their customers. Kira will be introducing some RingCentral Ventures portfolio companies who will demonstrate their integrations with RingCentral. Kira Makagon Chief Innovation Officer RingCentral 10:00 AM Guest keynote: How to foster creativity and drive innovation WATCH RECORDING Excelling in an ever-changing technology environment requires perseverance, adaptability and creativity. No one knows more about fostering an environment of innovation, than legendary Silicon Valley icon and technology entrepreneur, Steve Wozniak. Join us for RingCentral Connect, as the co-founder of Apple, humorously delivers insights and inspiration on how to foster creativity and drive innovation while cultivating personal and business growth. Steve Wozniak Top Technology Speaker, Innovation Expert, Cult Icon, Co-Founder of Apple Computer, and Bestselling Author Keynote Jaya Kumar Chief Marketing Officer RingCentral 11:15 AM Notifications, alerts, and chatbots with SMS WATCH RECORDING Engagement, Engagement, Engagement. Do you want to wait on customer care calls for hours talking to a robot, or would rather chat or get updates via SMS? Join this session to learn more about how SMS has evolved as a communication medium, use that to your advantage with RingCentral's High Volume SMS APIs, and get 5-star customer satisfaction. Gurpreet Singh Group Product Manager, Platform RingCentral RingCentral programmable voice WATCH RECORDING With RingCentral programmable Voice API, developers can take voice communications to the next level to automate workflow, enhance user experience and improve productivity. Join this session to learn more about RingCentral's Voice API and how to integrate RingCentral voice quickly and seamlessly into your apps for smarter, more efficient communications that help boost your bottom line while improving customer satisfaction. Phong Vu Staff Developer Evangelist RingCentral 11:45 AM Contact centers reimagined: Hello to better customer & employee experiences WATCH RECORDING For many companies, the pandemic was a catalyst to introduce new cloud technology to enable emplloyees to work from home. However, that was just the beginning. The last 19 months have afforded many companies with the opportunity to innovate not just their employee experience, but also their customer experience. Making connections easy is critical. How do organizations remove the friction from the employee & customer experience? By deploying both Unified Communications and Cloud Contact Center enables organizations to take experience to the next level by serving customers in the channel of their choice, enabling agents to reach out to back office experts as well as working from anywhere. As a result, significant operational agility and ROI can be attained. Join John Monreal from ENT Allergy & Associates during this session as he shares his journey to the cloud. Joanna Palmer CX Client Principal RingCentral John Monreal Call Center and Purchasing Senior Director ENT and Allergy Associates Effortless productivity with MVP: Bridging collaboration styles, devices, and modalities WATCH RECORDING Work is no longer somewhere you go, it’s something you do. As we head toward a hybrid workplace, having visibility over your organization's UCaaS system makes an impact. Collaboration can be both effortless, and spontaneous with RingCentral. Join us to find out how to streamline workflows and amp up productivity from one dynamic platform. Learn the latest on innovative solutions like immersive video experiences and powerful AI to transform how teams connect before, during and after meetings. Esther Yoon AVP, Product Marketing RingCentral Low code, embeddables, and labs WATCH RECORDING Build what you want, the way you want with our low-code solutions for today's most popoular iPaaS tools, embeddable widgets and soft phones with extensive JavaScript APIs, and our prebuilt code bases and labs projects - allowing you to go to market more quickly while relying on tried and tested code maintained by RingCentral. Mike Stowe Director, Developer Marketing RingCentral 12:15 PM Introducing RingCentral add-ins WATCH RECORDING We all waste so much time everyday navigating from app to app, which is why we're excited to introduce you to RingCentral Add-ins. This talk is designed to show you how easy it is to develop your own add-in app that drives productivity by streamlining workflows between your most valuable apps. RingCentral Add-ins enable a new way of collaborating with your colleagues and customers within RingCentral. Jeff Rogers Senior Manager, API Platform Product Marketing RingCentral Byrne Reese Group Product Manager, Developer Products RingCentral Setting the bar with the highest standards of quality and reliability across the globe WATCH RECORDING Organizations demand the highest levels of availability, reliability and quality when moving critical business communications to the cloud. Global phone calling with 99.999% reliability, security, and compliance in 44+ countries is extremely complicated. RingCentral can help you simplify this. Join this session to understand how RingCentral is setting the bar in the industry. Ashu Varshney VP, Cloud Service Operations RingCentral Using machine learning for secure & compliant applications WATCH RECORDING In this talk we will learn about how to leverage cutting edge Machine Learning (NLP) technologies to build and ship secure and regulatory complaint applications. We will cover the complete ML Engineering pipeline from Data Processing (using RingCentral platform APIs) to ML Model Deployment (using Cloud based AI services). While doing so we will learn about how to process the unstructured data, identify and leverage the best models and when and where does 'Human in the Loop' AI solutions benefit. We will also learn about key questions to consider before architecting ML based solutions. This talk will also include a live coding demo and code will be available on GitHub soon after the session. Suyash Joshi Sr. Developer Evangelist RingCentral 12:45 PM Automating user builds and configuration WATCH RECORDING In this talk we will be covering what can be automated in terms of user provisioning, controlling user settings, and setting up call flows. We will also discuss the most common use cases that developers and customers want to automate, and why. Dave Hamel Manager, Solution Engineering Applications RingCentral Engage call and agent data integration WATCH RECORDING Find out how to integrate call data and agent data with 3rd party services for Workforce Management (WFM) integration and archiving solutions. Key metrics about agent interaction, duration, and call recording for analysis are used in many WFM solutions and we have the APIs that enable integration into many different solutions. Learn how with this talk session Craig Chan Director Product Management, Platform RingCentral Unlocking value and potential with advanced cloud PBX WATCH RECORDING RingCentral has been a UCaaS MQ leader for a larger portion of the last decade. Learn first-hand from RingCentral's product management phone leaders on how to unlock value for a self-paced migration journey, powerful centralized administration, and end-user value to help your teams connect with the world. Ted Yoshikawa Sr. Director, Product Management RingCentral Dieter Rencken Sr. Director, Product Management RingCentral 1:15 PM Exploring new business efficiencies powered by the new age of voice WATCH RECORDING Every day, RingCentral brings global teams and customers together in more compelling ways thanks to powerful cloud communications. Find out how businesses all over the world are using RingCentral to streamline communications and kickstart collaboration from one unified platform. Discover what’s possible with a full range of cloud PBX services in 44+ countries, including emergency services, regional calling minutes and data centers for QoS, multi-site management, device shipping, and more. Praveen Mamnani VP, Product Management, Enterprise RingCentral Esther Yoon AVP, Product Marketing RingCentral The future of webRTC WATCH RECORDING What is WebRTC? How it benefits developers? Is WebRTC a recognized standard? How RingCentral is using WebRTC? How RingCentral is involved in WebRTC? What the future of WebRTC looks like? Arnaud Budkiewicz Senior Director, Engineering RingCentral 1:45 PM Benefits of becoming an ISV partner WATCH RECORDING Learn how the RingCentral ISV Partner program helps ISVs boost usage and adoption of their RingCentral integration. We’ll teach you everything you need to know about the levels of partnership, the extensive amount of GTM opportunities available at each partnership level, and how you can access curated marketing materials in the RingCentral PRM. Kat Conti Product Marketing Manager RingCentral Avery Conforti Platform Partner GTM Manager RingCentral 2:15 PM Award ceremony, closing comments BROADCAST HAS ENDED Recording will be ready soon Join us to recognize the customers, partners, and developers who have revolutionized communications and helped out others over the last year, as well as final thoughts and closing comments as we prepare for 2022 and the future of communications. Mike Stowe Director, Developer Marketing RingCentral