MENU CONTACT SEARCH LOGIN Select Language English Russian Spanish Ukrainian FAQs Contact Us FAQs Outages Start/Stop Service More Most Popular Questions Pay Your Bill Advanced Metering Program High-speed network Most Popular Questions What options does Grant PUD offer for online bill pay? What are the benefits to enrolling in ePay and receiving my monthly bill online? Will I continue to receive my bill by mail? Can I review bill history and information? What do I need to use ePay? If I pay my bill through other online bill payment services (such as through my bank) can I sign up for ePay? Can I set up more than one bank account to make online payments? My (spouse, roommate(s), domestic partner) and I want to pay the bill alternately or make partial payments. Can we do that? What if I forget my password? Can I pay my account in advance? Can I pay more than one Grant PUD account using ePay? How do I change my email address online? Can I change my mailing address or other contact information online? What if my credit/debit card number or expiration date changes? Billing & Payment What options does Grant PUD offer for online bill pay? How do I use Online Bill Pay? What do I need to use ePay? Why should I use Online Bill Pay? Is there a cost to use ePay or Pay Now? What form of payment can I use? How long does it take to process my payment? If I have a question about online services, what can I do? When setting up my payment method, where can I find my bank's routing number and my checking account number? To use either ePay or Pay Now, what zip code should I use? Can I review bill history and information? Can I pay more than one Grant PUD account using ePay? If I had a SurePay account, do I need to sign-up for ePay? How do I sign-up to use ePay? What are the benefits to enrolling in ePay and receiving my monthly bill online? How do I make a payment with ePay? Will I continue to receive my bill by mail? If I pay my bill through other online bill payment services (such as through my bank) can I sign up for ePay? Can I set up more than one bank account to make online payments? My (spouse, roommate(s), domestic partner) and I want to pay the bill alternately or make partial payments. Can we do that? Can I pay my account in advance? What if I forget my password? May I set up a recurring payment on my account by using ePay? Can I pay more than one Grant PUD account using ePay? How do I change my email address online? Can I change my mailing address or other contact information online? What if my credit/debit card number or expiration date changes? What are the benefits to enrolling in ePay and receiving my monthly bill online? How do I make a payment with ePay? Can I review bill history or other information with Pay Now? Can I pay multiple accounts using Pay Now? Security FAQs How secure is my sensitive banking information and personal information? How do I know when a secure session has been created? High Speed Network / Fiber FAQs Which service provider should I choose? What must be done to get me connected? Who do I call if there's a problem with my service? Why did Grant PUD build a fiber network? When did Grant PUD expand fiber to county residents and businesses? How did Grant PUD pay for fiber build out? Will the rest of Grant County ever have access to fiber? Advanced Metering Program FAQs What is advanced metering technology, and why is it the right choice for Grant County? When did this change occur? How much will this technology cost? How will this affect my monthly bill? Do these new meters make it easier for someone to steal power from me? Are the new meters safe? Will my data remain private? Do I have the option to continue having my meter read manually? What kind of radio signal is used? Power Outages FAQs Who do I call when my power is out? What causes power outages? How long will the power be out? Why do my neighbors have power and I don't? What about the food in my freezer or refrigerator? How will I get water when my pump isn't working? I have trees down on my property, what should I do? When is it safe to turn everything back on? My power came on and then it shut off a short time later, why? I have electrically-powered home medical equipment, how can I get help when the power is out? I'm worried about exposure to the cold or heat. Is there any help for me? How can I safely use a portable generator, grill or gas stove? Can I make a claim to Grant PUD for damages because of a power outage? Why don't we put all of the power lines underground? 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