HOME MANAGED IT SERVICES RA TELECOM CLARITY CORE EZYTREEV SECTOR FOCUS meet our team We believe in each other – Meet our Team! Annette Dabbs Director and Company Secretary Annette is one of the company’s founders, co-director and company secretary and her role covers various aspects of the business; from general company management, to decision making on marketing and promotional strategies, through to ensuring compliance with requirements from HMRC and Government legislation. Annette is responsible for all insurances both for the company and for employees and all HR matters ensuring that the business adheres to Employment Law. Annette has a great ability to empower, motivate and inspire people, she encourages employees to be involved and interested in contributing to the company to achieve its objectives, making the company environment a productive place to work. She genuinely cares about and believes in employees on a personal level making everybody feel trusted and valued and feels privileged to work with such an enthusiastic team. Jon Dabbs Director Director and Head of Operations on the infrastructure side of the business, Jon leads on ensuring that we deliver managed services, hosting and support that exceed our customers’ expectations. Jon is in regular contact with our clients to ensure that we fully understanding their needs and is also closely involved in the delivery of services to ensure the best possible outcomes for our customers. Shortly after graduating with a double honours degree from Manchester University in Engineering and Management Jon became one of the three founding owner directors of the company in 1988 and since then has accumulated over 32 years experience in IT service delivery from hands on engineering through to board room decision making and all points in between. Jon is committed to growing the business by continuing to help our clients to harness the accelerating advances in Information Technology. Helen Hadfield Company Strategy Manager Helen began her career with RA back in 1993 and during her time with the company has applied her many varied talents to a number of roles, from Assistant Company Secretary to Helpdesk Manager for 14 of those years, to her current position now as Company Strategy Manager. Helen has a demonstrated history of working in the information technology and services industry, skilled in service delivery, customer support and quality assurance and coupled with a technical head on her shoulders she has an ability to support our client base to the highest level. With also a firm background in Finance and a passion for numbers, Helen now manages our Accounts and Admin departments and whilst carefully balancing this with her Company Strategy role she has a drive to ensure that RA continues to grow, succeed and provide for our clients expectations. Helen also heads up our CLARITY CORE team, overseeing the requirements of this ever evolving product, representing the company at industry events and ensuring our customer relationships remain strong. Lesley Cassinelli Helpdesk Manager Lesley oversees the day-to-day activities of the multi-disciplinary Helpdesk Team. Her work involves ensuring that team members with the right skills are available to field the requests from customers as efficiently as possible; monitoring the effectiveness of call handling and the status of the call queues; analysing and reporting on current trends; and providing reports for both customer and management Information. Lesley has worked for many years in government and other private sector IT firms before joining RA Information Systems in 2015. She is a Chartered Member of the British Computer Society. Lesley enjoys spending time liaising with customers and the RA Teams to streamline helpdesk processes to give the best possible service. Rachel Judge Ezytreev Product Manager Rachel has been a driving force in establishing ezytreev as the leading tree management system since joining the company in 1999. As an associate member of the Tree Associations and a dedicated ezytreev brand ambassador Rachel is involved in representing the brand at tree industry events, building relationships with customers which she excels at, listening to their needs and tracking their feedback. Rachel supervises software design ensuring that everything meets customers’ expectations and that branding and advertising is consistent at all times. As well as continuing with networking, Rachel is involved with delivering customer training and providing second line user support. She has a genuine interest for the ezytreev product and enjoys researching on industry and customer trends in order to keep the system evolving. Rachel is often seen alongside the development team, offering her ‘non-technical’ view on current developments. Daniel White Infrastructure & Telecoms Engineer Daniel heads up our Telecoms division as well as being responsible for our Shared Internet and Connectivity solutions. Daniel is also our resident Mac lover and all round Apple fanboy! Daniel graduated from Sheffield Hallam University in 2008 with a 2:1 Bachelor of Science in Computing (Networks). Since graduating, he has been keen to develop his skills by gaining the Cisco Certified Network Associate, Mikrotik Certified Network Associate, Ubiquiti Enterprise Wireless Admin, VMWare Certified Professional & Apple Certified Technical Coordinator qualifications. Using these skills, Daniel is always keen to develop new systems that improve the services that we are able to offer to our clients to aid them to be as productive as possible. Jake Taylor Infrastructure & Telecoms Engineer Jake has been part of RA Information Systems team since 2014. Jake specialises in Telecoms and Shared Internet and has successfully supported many projects across the UK. Jake works hard to develop and maintain positive working relationships with clients. He ensures that he takes the time to get to know clients to understand their specific needs, goals and requirements. Jake will visit clients to review and discuss their options. Once a plan has been agreed Jake will work with RA colleagues to bring that plan to life and implementing the solution. Jake continues to support clients with ongoing site maintenance. As a RA brand ambassador, Jake proudly represents RA Telecom and the company at industry events across the country. He takes great pride in the end product, and has received a number of positive testimonials from satisfied clients. Dan Baker Senior Support Engineer Dan concentrates his time on our IT service clients and in particular has strong links with those offices based around Europe, and he is often their primary contact for assistance. Dan is often visiting these European sites assisting with office moves and new technology rollouts. Having worked for RA since 2003, Dan has a solid understanding of all RA’s clients, their business focused IT needs and how to best deliver them within the requested timeframe. Dan has an MCSE from Microsoft and over 20 years in IT support. He is keen to address and resolve all issues in the most timely manner. Craig Hadfield Lead Developer Craig is responsible for multiple projects across the company, his primary responsibility is managing the architecture design, implementation and development life of one of our main products Clarity Core. He has become our central point of SQL advice and knowledge providing assistance to 2nd line support and our network team. His passion for improvement has resulted in him driving our DevOps program to improve and deliver our internal Continuous Integration (CI)/Continuous Delivery (CD) and improve our hosted platforms automation processes. He holds a First Class Honours BSc Degree in Computing & Mathematics, with recognition from the Institute of Mathematics for outstanding performance. Craig has a passion for efficiency and loves working with our customers to ensure their time using our software products is the best experience it can be, allowing them to spend their valuable time on things that really matter. Peter Jackson Senior Software Developer Peter is primarily involved with the CLARITY CORE software product with special focus on the continuous evolving of the desktop application. He graduated from University of Essex with a BSc in Computer Science and has nearly 30 years of experience in software development. He is highly professional and keeps an eye on how the individual components contribute to the product as a whole and how any changes impact the direction of the project. Peter enjoys understanding clients’ needs, meeting their development requirements and thereby enhancing their operational processes. Rob Taylor Ezytreev Implementation Consultant Rob gets involved in all aspects of ezytreev, but leads on the project management of new client installs and on further developing and improving our user training offering. He is a Technician member of the Arboricultural Association (TechArborA) and an ISA Certified Arborist (ISA Cert Arb). Rob is passionate about trees, their care and appropriate management, as well as having a particular interest in their wider value and tree legislation. Rob brings a wealth of knowledge and expertise as an Arboriculturist and experienced former ezytreev user, and drawing on this he is heavily involved in the design and delivery of new features and products, working alongside the developers, with a particular focus on quality and ease of use. Rob has an eye for detail and enjoys working closely with clients to streamline their processes and to ensure they achieve their objectives through ezytreev. Andy Fenton Senior Software Developer Andy is primarily involved with the Ezytreev software product, his main focus is on managing the integration of map data within the system and developing the tools necessary to display it in the best way possible. He graduated with a 2:1 Masters degree in Computer Science from The University of Sheffield. Andy has a great deal of knowledge and experience, he enjoys the challenge of continually learning new technologies in order to deal with the evolving needs of our customers. Paul VonGyer Senior Software Engineer Paul is a software developer working on a few different software teams. He graduated from The University of Sheffield with a 1st class Honours Masters in Computer Science. He loves learning new programming skills, with a key interest in Web and Android development. Paul has greatly contributed to the development of the various android apps and websites. Customer satisfaction is also at the top of his list, making sure they have the best tools at hand, and that any issues and feedback are dealt with swiftly. George Oliver Software Engineer George is a part of the Ezytreev development team and his main focus is on continuous evolving of the data collection applications. He graduated from The University of Sheffield with a 1st class Honours Bachelors in Software Engineering and with a Masters in Computer Games Programming from the De Montfort University. George is committed to using customer feedback and new market trends to improve the design of the current software ensuring performance improvement and creating the best possible user experience. Lisa Innes Software Support Specialist and IT support Engineer Lisa is a proud member of our Helpdesk team, she works to resolve client support calls received by our client base. She is heavily involved with the assistance of the end user with the use and function of our CLARITY, ibcs and ezytreev software. She provides further support to our development teams, to support the Lifecyle from implementation to end user support. Lisa deals with both 1st and 2nd line support and often communicates with the 3rd party IT contacts, to assist with call resolution, on behalf of our clients. Lisa has a BTECH National Diploma – Level 3 in Advanced Diplomas in ICT Systems Support, Information Technology. She always strives to provide the best customer service to our clients and to continually build strong customer relationships, so she can give our clients the best customer experience. Zhanna Troshina Sales and Marketing Executive Zhanna is the key marketing person in the business. She is responsible for planning and delivering marketing and brand strategy, including digital, direct and email marketing and design of promotional material. Zhanna holds a master’s degree in International Marketing with focus on branding, customer relationships and digital channels. She is an associate member of the CIM and always pursuing new trends, tools and techniques. As a marketing professional Zhanna is enthusiastic in her role and enjoys its challenges. She is determined to take the company to the next level in achieving a higher brand recognition and entering new markets. Who we are R&A Software (Systems) Ltd. trading as RA Information Systems One – stop professional IT services for business Registered in England No: 02254852 VAT Registration No: 471141965 Our contacts RA Information Systems RA House, 9-10 The Bridge, Beresford Way, Chesterfield, S41 9FG Enquiries: Tel: 0330 223 11 99 Email: info@ra-is.co.uk Search for: Quick links IT Services and Support Business VoIP Microsoft Teams Direct Routing Workspace Management System Digital Booking and Signage Tree Management System Asset Management System RA Information Systems © 2020 www.ra-is.co.uk all rights reserved We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT