Sign in or Sign-up Home Featured Articles White Papers Case Studies Products White Paper 2021 Holiday Planning Source: Radial Prepare for a holiday season that will be like no other. Hear from fellow retailers on how they are preparing to navigate shipping and supply chain challenges, as well as labor shortages. Plus, merchants continue to make omnichannel and website performance investments to prepare for the busy peak season. Also inside, tips on strategies retailers can implement this Q4 and insights into what online shoppers say they want from merchants during the holidays, such as updates to return policies. BUCKLE UP FOR A HOLIDAY SEASON LIKE NO OTHER 2020’s peak holiday season was a peak on top of a peak: ecommerce sales surged even more after a year of growing at unprecedented levels. U.S. shoppers spent $201.32 billion online during the season, up 45.2% from $138.65 billion in 2019, Digital Commerce 360 estimates. More than $1 in $4 spent on retail purchases for the period came from online orders—a sizeable jump in digital penetration. 2020 was a stellar online holiday shopping season. But 2021 is a new year with its own set of challenges. A more open U.S. economy and vaccinated consumers armed with stimulus checks continue to fuel retail sales. But the world continues to grapple with the pandemic. Periodic manufacturing shutdowns, transportation backlogs and labor shortages have disrupted supply chains for months with no end in sight. VIEW THE WHITE PAPER! Log In Signing up provides unlimited access to: Free Sign Up Radial Contact The Supplier Contact Details Company Profile MORE FROM Radial Leveraging Online Shopping, Omnichannel Service, And Personalization For A New Season Of Customer Expectations After a challenging 2020 holiday season, retailers are preparing for another round of holiday shopping in 2021, this time with the hope that some amount of normalcy will return to consumer spending... The Cyber 5 Holiday Report How the peak shopping weekend shook out during this unique holiday season. Find out how a later Amazon Prime Day coupled with merchants earlier holiday discounts impacted the kick-off to the holiday... How To Build A Tech Ecosystem That Creates Great Customer Experiences Shoppers are turning to ecommerce more than ever, and retailers need to strengthen their last mile operations to keep up with growing demand. Even shoppers that used online channels for less than 25%... How To Guide For Doing BOPIS And Curbside Pickup Right The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been a retail industry trend for several years now. That trend... Scaling New Heights? Data Reveals Retailers’ Challenges, Opportunities In Scaling Their Businesses The retail industry is witnessing significant changes in consumer behavior, driven by a desire for increased digital and omnichannel experiences. What hasn’t changed is that consumers’... Retail Supply Chains Take On Pandemic-Era Challenges A Look Back: Experiences Retail Shoppers Want Dropshipping As An Effective Fulfillment Strategy Preparing For 2021: What To Do Now For Success How To Choose An Omnichannel Provider What Metrics Should You Be Tracking 3 Benefits Of Outsourcing Your Supply Chain Learn more Got it! Subscribe Newsletter Advertise Ad Specifications Media Kit Request Editorial Article Reprints Editorial Submission Guidelines IRT Magazine Archive Retail Executive Magazine Archive (Pre-Mar 2018) Contact Us Contact Us Work For Us Meet The Team Copyright © 1996-2021 VertMarkets, Inc. All Rights Reserved. Terms of Use. Privacy Statement. Subscriber Request Form. Don't sell my information