Go to the content search My pages Customer center Closed Operating info 0 Private Business EL Electricity agreement Electricity network Charge the electric car Solel WATER & SEWER DISTRICT HEATING FIBER Build new Relocation notification About Mälarenergi Power failure If there is a power failure Compensation in the event of a power failure Damages in the event of a power failure Damages in the event of a power failure According to the Electricity Act, a consumer (private customer) is entitled to damages for damages that have arisen as a result of a power outage. The consumer is entitled to compensation for expenses and loss of income or other loss. This responsibility is called in the Electricity Act the network owner's control responsibility and is a far-reaching responsibility compared to the usual rules for damages, for example in the Damages Act. However, there are some times when the control responsibility does not apply. This is if the network owner can show that the power outage was of an exceptional nature and that it was therefore not possible to predict and avoid the power outage. Rules for damages for consumers is regulated in the Electricity Act, Chapter 11, as well as the general terms and conditions Nets 2012 K . However, the consumer is obliged to report to the network owner what damage the consumer has suffered and what claims for compensation there are. The report must be made within two years of the damage occurring. For traders (corporate customers) there are no rules in the Electricity Act on compensation in the event of a power outage, but ordinary damages rules apply. This means that the trader must show that the network owner has acted negligently or negligently in order to obtain damages. According to the general terms and conditions ( Nät 2012 N and Nät 2012 H ), the trader is entitled to compensation for personal injury or property damage if the network owner has acted negligently. However, pure property damage (eg loss of profit) or consequential damage in the event of property damage is not compensated. Claims for damages must be made in writing and made on a form that can be ordered from our Customer Center on telephone 021-39 50 50 or downloaded via the link on this page. Form The claim for damages Shortcuts Press and news Free jobs Study visit Mälarenergi's blog Customer magazine - Nonstop Business Corporate customer center New establishment Report move Private Customer center Build new Report move Visit us at Ikea Payment method Error report Fault information Mälarenergi AB Box 14, 721 03 Västerås Visiting address: Sjöhagsvägen 3 Tel: 021 - 39 50 00 Customer center: 021 - 39 50 50 Report errors around the clock 021 - 18 19 00 Fax: 021 - 39 50 17 Send email Show on map Facebook Instagram Youtube Twitter About the site Other languages Information about cookies . I UNDERSTAND