Sign In Search Menu ABOUT US CUSTOMER SERVICE Fraud & Security ESL Membership The ESL Difference ESL in the News Leadership Convenient Banking History Careers ESL Corporate Information Fraud & Security Fraud Security Report Phishing Text Message Alerts Policies Disclosures Customer Service Report Phishing Phishing is an attempt to obtain personal financial information via email. The sender requests verification of information by sending an email with an urgent message to take immediate action. The email includes a link that sends the recipient to a false website and instructs the recipient to enter financial information. These false websites often have the look and feel of legitimate websites. Do you believe you may have submitted personal ESL account information to a fraudulent site? If you received an email or request that you feel is from a fraudulent site and you provided personal ESL account information, please notify us so a Fraud Prevention Representative can secure your ESL accounts. Ways to Contact ESL Call us at 585.336.1140 or 888.353.9920: We encourage you to talk with an ESL Representative. Conversations about fraud can be complex. To contact us after-hours, please call 800.754.4128. Email Us at Fraud_Prevention@esl.org: We strongly encourage you to contact us right away if you think your ESL account is at risk. Please include the following in your email: Information on the fraudulent transactions. The account holder's name, ZIP code, and phone number so we can easily identify you. Would you like to report a suspicious Phishing email (and you have NOT submitted ESL account information)? If you have received a phishing email that appears to be from ESL or the NCUA (National Credit Union Administration) but you have NOT submitted any account information, please forward the email to us at fraud_prevention@esl.org. If you have received a phishing email that appears to be from someone other than ESL or the NCUA (like E-Bay or another financial institution), you can report it to the "Anti-Phishing Working Group," a volunteer organization committed to wiping out Internet scams and fraud. Visit https://www.us-cert.gov/report-phishing for instructions. Fraud Prevention ESL and our partners are committed to protecting you. Learn more about how ESL protects you and how you can help. QUICK REFERENCES CUSTOMER SERVICE ABOUT US ABA Routing # 222371863 DOWNLOAD OUR MOBILE APPS For Personal: Apple Personal Mobile App Android Personal Mobile App For Business: Apple Business Mobile App Android Business Mobile App CONNECT WITH US Facebook Instagram Twitter YouTube LinkedIn 225 Chestnut Street, Rochester NY 14604 Privacy Policy | Disclosures | Security ESL, TEL-E$L, and CheckOK are registered service marks of ESL Federal Credit Union. Membership is subject to eligibility. Secure Site Equal Housing Lender Federally insured by the NCUA