HOME ABOUT US CAPABILITIES EQUIPMENT EMPLOYMENT CONNECT 877.DMS.0800 ABOUT US We started Direct Mail Solutions with ONE goal in mind. To be the best at what we do. Like a lot of great businesses, that goal grew from humble beginnings. In this case it was Chris Moore’s living room. After working at a large direct mail company, Chris saw firsthand what worked and more importantly, what didn’t. He knew he could build something better. DMS only had one client, but it was a start. ONE client. ONE goal. Now, more than 20 years later Direct Mail Solutions is one of the premier production facilities in the country. Today we have 400 employees and produce more than 600 million pieces of mail every year. One of the main reasons we’ve grown so much is because from that very first day, in Chris’s living room, we dedicated ourselves to helping our clients grow too. We knew our success depended on theirs. PERFECTING THE “ART” OF DIRECT MAIL… Art: noun “the expression or application of human creative skill and imagination, typically in a visual form, producing works to be appreciated primarily for their beauty or emotional power.” What makes Direct Mail Solutions different? “There are lots of companies that can personalize letters, presort data, and insert mail, but the difference is in perfecting the art of ALL of these things.” Chris Moore, Chairman So what does that mean for our clients? What really makes the difference? It comes down to that “human creative skill”. Our People. It takes imagination to turn direct mail into art, to translate a concept into a successful campaign. It takes the most talented people to turn ideas into reality. Luckily, we have those people. 400 of them. They’re the most talented, dedicated, creative and hardworking people in the business. And they make sure each and every project whether it’s 10,000 pieces or 10 million pieces is done right, on time, and on budget…exceeding our clients’ expectations. From the very first contact with our Account Services Department, to the planning, execution and fulfilment of projects of every size and scale, our people are our greatest strength. And it’s the artful execution of their creative skill and imagination that lets us troubleshoot problems and avoid pitfalls before they happen. Think of it as a kind of superhero strength! Like Superman and his signature X-ray vision. (Only we don’t have to go into a tiny, cramped phone booth to put on our capes.) We can actually see problems before they start. Saving our clients precious time and money. At the end of the day, we know it’s that kind of attention to detail, that X-ray vision, and our unwavering commitment to our clients’ success that sets us apart. Leadership Chris Moore Chairman Tom Rhodes CEO Scott Tozier COO Stephanie Hoy President Randy Toney Operations Manager Dale Mead Warehouse & Logistics Director Kevin Ferguson IT Director Direct Mail Solutions is a long-time supporter of Children’s Hospital of Richmond More is More Don’t let anyone tell you less is more. Everyone knows more is more. In this case, more means more space for production and operations. We’ve come a long way from Chris’s living room. We now have a brand new facility housing all of our production and commingle operations under one roof – 240,000 square feet of production capacity. More production space means more service offerings for our clients. Our first major expansion in 2012 gave us the ability to add services like plastic card production, high-speed inserters, and our state of the art laser and personalization equipment. Our second expansion in 2014 gave us a dedicated facility for our growing commingling operations and effectively doubled our commingling capabilities. The result? Expanded production gives our clients shorter lead times, faster turnaround times, and lower production costs. Something we like to call a WIN-WIN-WIN. How We Work We’re all in when it comes to the success of our clients. In a business where efficiency is the name of the game, we’ve upped the ante. It’s not enough to be better or faster, you have to be smarter too. You have to be able to look at the big picture and still pay attention to the smallest detail. Helping our clients manage the process from start to finish, cutting costs and waste every step of the way. After all, each campaign for our clients is our campaign too. We know that investing in the best people and technology, pays off in a BIG way for our clients. In fact, just our commingling technology has saved our clients more than $6,000,000 in postage costs. We’re true partners in your success. Big or Small Regardless of Volume We take our commitment to our clients seriously. That means you’ll get the highest level of service and attention whether you have thousands of pieces of mail or a few million. Hey, we know what it’s like to start small and dream big. DMS by the Numbers 600,000,000 piece annual volume 275,000 square feet of production facilities 8 dedicated customer service specialists with an average tenure of nearly 10 years 400 full time and 25 part time employees $6,000,000 of saved postage money for our customers by commingling Contact Us! Direct Mail Solutions 4650 Oakleys Lane Richmond, VA 23231 Phone: 804.254.8300 Helpful Links USPS postage rates USPS Service Alerts Designing Letter & Reply Mail 877.DMS.0800 Contact Us Submit © 2021 Direct Mail Solutions, All Rights Reserved. Site Design