Proudly serving our local community of Vacaville and the surrounding areas FREQUENTLY ASKED QUESTIONS When will someone be able to give me a free estimate? At Diamond Pools and Spas, we pride ourselves on our customer service and delivery of quality products. The process from submitting interest to receiving a quote can take up to several weeks depending on the time of year. We can offer an estimate using questions over email and photos of your yard/access that is personalized for your project. How long will it take for my project to be completed? A typical new construction build will be approximately 2-3 months of actual construction time. This is, of course, subject to weather and local inspections permitting. A standard level replaster typically takes 1-2 weeks from start to finish, which includes removal of old plaster, new tile, and installation of new plaster. *Note: currently, the turnaround time for a new construction pool permit is between 2-4 weeks depending on the location due to permitting offices working remotely from home. What are my financing options for my project? Diamond Pools and Spas does not offer in-house financing options at this time. However, there are many ways to finance your future project. Feel free to explore the following companies we have had success with in the past: Lyon Financial, Lightstream Financial, and the finance page on swimmingpools.com What do I do if I think my pool may have a leak? First step is the shut off any automatic water fill and record the drop in water level over a 24 hour period. Second, contact a local leak detection company to pinpoint the exact location of the leak(s). After you have received a leak detection report, contact Diamond Pools & Spas or another pool professional to repair the leak(s) and affected area. LEAK DETECTION COMPANIES How much is my project going to cost? At Diamond Pools and Spas, we pride ourselves on taking the time for formulate individualized quotes based on your exact needs and project. That being said, each quote is specially formulated for each project, and it can vary greatly depending on features, accessibility, and timeline. For our starting costs for common projects, follow the link below. ESTIMATED COST OF SERVICE Is proper water chemistry important? Maintaining ideal chemical balance is very important for prolonging the life of your plaster/pool. We have included an educational link below, but want to strongly encourage customers to consider hiring a weekly pool company to ensure proper balance is maintained. LEARN ABOUT BALANCING CHEMICALS Who do you recommend for weekly pool service? We encourage customers to use local search engines to find quality professionals in the area. What options do I have for heating my pool? There are three types of heaters you can choose from. First, solar heating. Solar heating is the most energy efficient way to heat your pool, but we generally say it will allow you to swim a month sooner and a month longer compared to if you didn't use solar. Solar heating is the most inexpensive to both install and operate. With solar heating, we install panels on the roof of your home which contain very small tubes that water is pumped through. The energy from the sun heats the water in these small tubes and then pumps it back into the pool. The second and third options are electric/gas heating systems. These use electricity or gas to heat the water. These are more costly to both install and operate, but they can raise the temperature of the water much more significantly than with solar alone. If you are interested in learning more about heating options, we encourage you to reach out to our team so we can provide additional and more detailed information. Copyright © 2021 Diamond Pools and Spas - All Rights Reserved.