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The Payment Card Data Security Standard has existed in some iteration since 2004. But PCI-DSS 4.0 is coming in early 2022 – which is months after it was initially expected, since given these complex times, this version requires still more rounds of feedback. What does that mean for your contact center? It means stock up, fortify, and brace yourself – 4.0 is going to be big. Keep Reading Twitter LinkedIn Facebook What is Multi-Factor Authentication? Contact Center Risk & Compliance I Contact Center Technologies I NICE Knowledge Base November 30th, 2021 Shahar Admon, Head of Product Marketing, MCR Use of multi-factor authentication (MFA) is on the rise due to an increasing number of cybersecurity attacks, evolving work-from-home policies during the pandemic and new authentication standards. A security enhancement that verifies a user’s identity by requiring two or more pieces of evidence when logging into or accessing an account, MFA was the top security technology to be adopted due to COVID-19. Keep Reading Twitter LinkedIn Facebook How to Increase Customer Loyalty Customer Experience I NICE Knowledge Base November 29th, 2021 Lauren Maschio, Product Marketing Team Manager Customer loyalty for Apple is at an all-time high—92%, and that’s no accident. The company is known for its investment in building customer loyalty, and it is reaping the rewards: Apple users are 18% more loyal to the brand than to its biggest Android competitor. Keep Reading Twitter LinkedIn Facebook Labor Shortages: The Attended Robots are Coming to Help Customer Experience I Robotic Process Automation November 24th, 2021 Orr Rachlevsky, Director of Technological Ecosystem Development & Business Operations, NICE Advanced Process Automation Solutions As COVID-19 lockdowns took effect worldwide in 2020, economists like Nobel prizewinner Joseph Stieglitz predicted that the pandemic would unleash armies of job-killing robots that would exacerbate inequality.1 They anticipated that low-skilled employees would be put out of work by robots that do not get sick or need to isolate and socially distance. Keep Reading Twitter LinkedIn Facebook Elevating Citizen and Employee Experiences in the Public Sector with Intelligent Automation Customer Experience I Robotic Process Automation November 15th, 2021 Gareth Hole, Solution Sales Manager, Advanced Process Automation People expect more from public sector organizations than ever before, benchmarking their experiences with government departments and agencies against the best digital experiences offered by the private sector. Yet many public sector organizations around the world are tied up in reams of paper and constrained by manual business processes, leading to inefficiencies and frustrated citizens. Keep Reading Twitter LinkedIn Facebook The Pros and Cons of Employee Competition Workforce Optimization November 9th, 2021 Yitzy Tannenbaum, Head of Product Marketing, NICE Performance Management Humans are naturally competitive. If you look around society, you’ll see the echoes of competitive behavior everywhere. But it’s not always a productive use of our energy. Competition is one of those things that can bring out the best in us and the worst in us, depending on the context and what it’s trying to achieve. Keep Reading Twitter LinkedIn Facebook 5 Ways to Improve Performance Management Workforce Optimization October 20th, 2021 Yitzy Tannenbaum, Head of Product Marketing, NICE Performance Management Contact center agents truly work on the front lines of customer service. They are frequently an upset customer’s first point of contact, and that first interaction can set the tone for brand perception over the long term. Ensuring that each of these scenarios is up to the quality your brand needs is crucial both for customer loyalty and the happiness of your agents. Performance management is an important way to meet the needs of both internal and external audiences. Keep Reading Twitter LinkedIn Facebook The Authentication Process – Different Types and How to Choose Yours Contact Center Risk & Compliance I Contact Center Technologies I Customer Experience October 15th, 2021 Lior Artzi, Director of Product Management, Multi-Channel Recording & Real-Time Authentication, NICE People today are more connected, digitally, than ever before. Digitalization and technological advancements have fueled the adoption of connected devices, which are expected to reach nearly 31 billion units by 2024. Keep Reading Twitter LinkedIn Facebook of 92 About NICE NICE Media Center Careers Investors NICE User Group Get in Touch Privacy Statement Terms of Use Follow us WE USE COOKIES We use cookies to ensure that we give you the best experience on this website. If you continue without changing your settings, we’ll assume that you are happy to receive all on the NICE website. However, if you would like, you can change your cookie settings at any time. 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