For home For business Energy About Help Get a quote Account Need help? You've come to the right place Whether you need help reading your meter or want to know about monthly billing, we've got you covered. What do you need help with? Bills and payments Meter readings Tariffs and renewals Online account Prepayment Moving home Smart In-Home Display Struggling to pay Emergencies Smart Pay As You Go Jargon buster Feed-in Tariffs Smart Export Guarantee Warm Home Discount App Something else Help for your journey to E.ON Next. Joining us Next Drive Moving from E.ON to E.ON Next Moving from npower to E.ON Next Moving from Powershop to E.ON Next Moving from HUB energy to E.ON Next Moving from Igloo Energy to E.ON Next Moving from Enstroga to E.ON Next Moving from Symbio Energy to E.ON Next What you can do online. View and download bills Make a payment Give a meter reading Manage your Direct Debit Renew your tariff Set or reset your password Update your account details Some extra support. Check out the various guides to help you with your bills, payments and meters. Understanding your bill Why we bill monthly Manage your Direct Debit Payment adequacy How to read your smart meter How to use your in-home display What does estimated mean? Not sure what estimated means on your electricity and gas bill? We've got you covered with our blog to talk you through what it means and what you can do about it. Read more about estimated bills New to prepayment meters? Check out our blog about the 5 things you need to know about your electricity and gas prepayment meters. Get to know your prepayment meters Need some extra help? If you're a vulnerable customer and want some extra support, we're here to help. Get some extra help Get the latest energy tips and info. Check out our energy blog to see what's going on in the world of energy, meeting our Energy Specialists and get tip-top energy saving advice. Go to the blog Were you an npower customer? If you've not been moved over to E.ON Next, then you can get information on your npower billing queries as well as other questions. Get information on npower Get help with an energy problem. You can get help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use. If you live in England or Wales, go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free. If you live in Scotland, go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free. Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support. View the PDFs below to see their full consumer guidance information. English version Welsh version Why not head over to our community forum? Chat with other customers just like you to get some hot tips and the latest news. Go now E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England & Wales, No. 03782443. © 2021 E.ON Next Contact us Complaints Our policies Terms and conditions Our modern slavery statement Blog Emergencies Help and support Careers Sitemap We use cookies to give you the best possible online experience, ensuring our websites are reliable and secure. You can allow all cookies or manage what we use them for. You can find out more on our privacy policy page Accept All Cookies Manage cookies