Enquiries: +44 (0)1246 457 150 Support: +44 (0)1246 457 170 Customer Login Search Frank Key Ltd Merlin > Our Experience > Case Studies > Frank Key Ltd Frank Key Ltd is the largest privately owned, independent, builders’ merchant in north Nottingham. It has a 100 year history of providing classic service since being founded by Mr Frank Key in 1907. The Products Frank Key is renowned for being the largest independent builders merchant in north Nottingham. Their products and services can be split into three main areas. Building and Timber materials – With over 8,000 lines in stock. Plant and Tool Hire – This includes power tools, building equipment, garden machinery and home and leisure hire. Skip hire and waste disposal is Frank Keys third line of products where they offer both mini and builders skips. The Requirements When Frank Key decided to look at the market with a view to updating their software, Merlin’s software stood out as the leading system for the industry. The main issues for Frank Key were that the system could handle all areas of their business including the Plant Hire and their existing data could be converted from their current system. The directors were also looking for a system that would take them into the future and help expand their ever growing business. It was vital that they could improve the ef ciency of the trade counter and telephone sales, but as the company expanded, they had to be sure that the system they chose would also cope with the growth in users. The Solution After evaluating a number of systems, Frank Key was convinced that Merlin was the right choice of software; not only for their immediate requirements but also for the future. They had seen the software running very successfully in other companies in the same industry and were convinced that with all Merlin’s up to date standard features and on-going enhancements, they would be able to increase sales and pro tability. They were also con dent that Merlin Business Software’s implementation and support team had the right experience to implement the system and support Frank Key into the future. Other Benefits Data Conversion The ability to accurately convert all existing system data into the Merlin Software. Simple Sales Process A simple, fast and easy-to-use Sales Order Processing system, with Easy To Use, Fast Trade Counter Solutions. Pricing Tools Sales staff are able to negotiate on prices whilst staying within company guidelines on margins and pro tability. Plus the ability to easily manage multiple special offers, as well as extensive management of customer special pricing. Sales History Instant customer history available whilst processing sales orders; shows what was previously purchased, how many, when and at what price without having to look up previous records. Contact Management Allows operators to record and view conversations, letters, quotations and mail shots details behind each customer record. Reporting A sophisticated, yet user friendly report writer, allowing greater depth and exibility of management reporting information as well as tailor-made reports. As a builder’s merchant with a wide variety of products and customers, a computer systems ability to handle a variety of stock information and complex pricing structures is key to our business. The Merlin system demonstrates this, in a fast and easy to follow way, meaning we are able to process orders both quickly and accurately. As we have grown and expanded as a business, we have required Merlin to be developed with us, and we have not been disappointed. James Norton, Managing Director of Frank Key Ltd Let's work together. Enter your details and we'll be in touch to discuss your project. t: +44 (0)1246 457 150 e: info@merlinbusinesssoftware.com CTA Banner Form Full Name * Email Address * Telephone Number * How can we help? Request Call Back Request Demonstration Request Pricing Information More Information Other How can we help? Company Name * Your Message * Opt into future email contact Submit Merlin Head Office Chatsworth House Millennium Way Chesterfield, Derbyshire S41 8ND Enquiries t: +44 (0)1246 457 150 e: info@merlinbusinesssoftware.com Online Support Form t: +44 (0)1246 457 170 e: support@merlinbusinesssoftware.com Submit online request Merlin Business Software is proudly coded in the UK. Company Reg: 01274874. Merlin Business Software Ltd is a company registered in England and Wales Privacy Policy Sitemap Website by Fifteen.