Login to Energy Online Contact us Home Business Farm Home Switch Moving Home Plans & Prices Saving Energy Help Power NI Perks Due to increased demand, call wait times are longer than usual. You can submit a meter reading or make a payment online. For non-urgent queries, please use our website contact form. X Power NI Rate Change From 1 January we will be updating our prices for domestic customers Find out more Keypad top up Keypad top up Renewable Account Login Renewable Account Login Switch to Power NI Switch to Power NI Pay my bill Pay my bill Login to Energy Online Login to Energy Online Why Power NI? As Northern Ireland’s leading energy company we offer genuine value, year in, year out. We’re committed to supporting renewable energy whether it’s with wind turbines, solar panels or hydro, providing our customers with a modern, pioneering utility service. We’re set to power you for generations to come. Value For You We offer great value for you, year in, year out. Plus, sign up to Power NI Perks save on hundreds of big brands, from M&S to Tesco. We’re passionate about customer service, voted best in class for 9 years running. Switch to Power NI Smart Solutions We make things easy! You can pay your bill online with Energy Online and our free app. Keypad+ means you can top up straight to your meter and track how much energy you use. Activate Energy Online Going Green We're going green! Power NI is supporting green energy to help everyone play their part in protecting the environment. We're powering homes across Northern Ireland with 100% renewable energy sourced from local generators. Switch to Eco Energy Trustpilot View Power NI reviews Need a little help? Your knowledge bank Most popular questions I'm moving house - what do I need to do? My bill is higher than usual How do I use my Keypad? Understanding my bill When does my supply actually change over? I’ve lost my top up code. How do I switch to Power NI? What are the Direct Debit options? How is my Monthly Direct Debit calculated? I received a reminder letter but I've already paid. I'm moving out - when will I get my final bill? I’ve moved in and can’t find the Keypad card. How do I set up Direct Debit payments? I have a new tenant moving in to my property – what do I need to know? I’m a tenant in a property with a Keypad. Do I need to register? What if I miss the meter reader? I think I have a faulty meter. Why are NIE Networks still reading my meter if I'm a Power NI customer? Loss of power supply What should I do if there are a number of tenants sharing electricity costs? How much discount will I get with Energy Online? How do I register for Energy Online? I am having problems registering for Energy Online. How does Power NI Perks work? How do I register for Power NI Perks? I am having problems registering for Power NI Perks, what should I do? How do I top up? What are my marketing contact preferences? How can I update my marketing contact preferences? Why is Power NI updating its privacy statement? I am unable to visit the Post Office or PayPoint to top up or pay my bill. What do you advise? I want to switch to Power NI but want a change in meter. Can this still happen? What help is available to Power NI customers? What is Power NI doing to specifically help older and more vulnerable customers? What is the current situation at Power NI’s contact centres? What precautions are Power NI taking to keep services running for customers? Will my power supply be affected? Are NIE Networks reading meters during the Covid-19 pandemic? I am repaying money I owe Power NI each time I top up. This is now too much, what can Power NI do to help? Why can’t you extend Keypad ‘credit’ automatically to all Keypad customers? Can you keep the £5 minimum top up in place after the coronavirus situation has finished? I have received a letter to say my Monthly Direct Debit is increasing and I can’t afford the new amount. I was expecting a bill or letter from Power NI, but I haven’t received this. What should I do? Take our FREE Home Energy Check to see how you can reduce your energy bills! Learn More Find out all the latest news and information from Power NI Learn More Use our price comparison tool to see what the best deal is for you Learn More Support your favourite local retailers while making great savings with Power NI Perks! Learn More Plans & Discounts Energy Online Direct Debit Keypad Economy 7 Eco Energy Electric Vehicle Saving Energy Renewable Generation Save Energy Help Switching to Power NI Keypad Billing Pricing Direct Debit Customer Support Trustpilot About us Legals Modern Slavery Statement Codes of Practice Complaints Careers News & Media Contact us Power NI Energy Ltd trading as Power NI © All Rights Reserved. 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