Menu HOME > SOLUTIONS > CLINICAL RESEARCH > CUSTOMER CARE SERVICES OFFERED BY INFORMATICS CONSULTING CLINICAL RESEARCH INCORPORATES CLINICAL RESEARCH SOLUTIONS EARLY PHASE SERVICES PHASE II-III SERVICES PHASE IIIB-IV QUANTITATIVE CLINICAL DEVELOPMENT SERVICES BIOSTATISTICS SERVICES CLINICAL DEVELOPMENT OPTIMIZATION CLINICAL TRIAL SUPPLIES & LOGISTICS CUSTOMER CARE SERVICES GENOMIC MEDICINE SERVICES CLINICAL ADJUDICATION SERVICES Customer Care Services Global service center for your clinical development and market access journey PAREXEL’s Customer Care Services (CCS) provide your patients, sites, study teams and other healthcare professionals with a single point of contact for clinical, medical, technical and drug supply inquiries. CCS is available 24/7/365 in local language and backed by integrated call center technologies, regulatory expertise and support specialists. With services tailored to meet your specific needs, CCS has over 180 agents in 5 countries providing global coverage and local language support. The range of services provided includes: eClinical Technology services - to resolve data and technical issues on PAREXEL, 3rd-party and in-house systems Clinical services – support for site selection, site compliance and patient recruitment and engagement Medical information services – to handle product inquiries, complaints, and adverse event reporting Trial supply and logistics – helping sites and sponsors manage inventory effectively Email us to find out more about Customer Care Services and discuss how we can help you meet your organization or study specific support needs. FACTSHEET SUPPORTING YOUR STUDY FROM PROTOCOL TO SUBMISSION What if you could provide a single point of contact for all study teams, sites and patients, available 24 hours a day, 7 days a week, 365 days of the year to service all technology and clinical enquiries? That’s exactly what PAREXEL's Customer Care Services delivers. FACTSHEET SUPPORTING ECLINICAL APPLICATIONS THROUGHOUT YOUR CLINICAL DEVELOPMENT JOURNEY The CCS patient data services team are enabled to provide support services for all leading technologies used in the industry, including third party solutions, in addition to our PAREXEL developed technologies. FACTSHEET DELIVERING TAILORED CLINICAL SERVICES FOR SITES AND SUBJECTS With our Clinical Services line we can provide a single point of contact for all enquiries from, or associated with, patients. Contact the helpdesk Contact the Customer Care Services helpdesk CONTACT NOW Whitepaper: Emergency Medical Contact and Unblinding Download White Paper: Reducing the risks inherent in emergency medical contact and unblinding VIEW NOW Infographic: Where do you turn for clinical trial support? When there's a questions, do your clinical trial teams, patients and sites know where to turn for help? DOWNLOAD Infographic: In an Emergency, How Do You Manage Unblinding? In an Emergency, how can you maintain patient safety without compromising clinical trial integrity through unnecessary unblinding? DOWNLOAD CONTACT THE HELPDESK CONTACT THE CUSTOMER CARE SERVICES HELPDESK CONTACT NOW WHITEPAPER: EMERGENCY MEDICAL CONTACT AND UNBLINDING DOWNLOAD WHITE PAPER: REDUCING THE RISKS INHERENT IN EMERGENCY MEDICAL CONTACT AND UNBLINDING VIEW NOW INFOGRAPHIC: WHERE DO YOU TURN FOR CLINICAL TRIAL SUPPORT? WHEN THERE'S A QUESTIONS, DO YOUR CLINICAL TRIAL TEAMS, PATIENTS AND SITES KNOW WHERE TO TURN FOR HELP? DOWNLOAD INFOGRAPHIC: IN AN EMERGENCY, HOW DO YOU MANAGE UNBLINDING? IN AN EMERGENCY, HOW CAN YOU MAINTAIN PATIENT SAFETY WITHOUT COMPROMISING CLINICAL TRIAL INTEGRITY THROUGH UNNECESSARY UNBLINDING? DOWNLOAD LINKEDIN UPDATES VIEW PROFILE Learn about ‘Effective Late Stage Pathways for Biosimilar Products’ in this presentation. https://t.co/34nhp2buDF… https://t.co/JIWqVFqHqg Explore considerations & challenges for next generation #biologics market. https://t.co/5bwvPWZXFt #ADCs https://t.co/IEkDgML4hK Navigating Regulatory Complexities of Biosimilar Development – Learn More #Biosimilars https://t.co/kLnD0adOey https://t.co/6oEehRekwr CAREERS AT PAREXEL® If you are inspired to make a difference in the world, we can help you make it possible. Search positions worldwide PAREXEL International Corp. +1 781 487 9900 195 West Street Waltham, MA 02451 ABOUT PAREXEL® NEWS & EVENTS INVESTORS VOLUNTEER CONTACT MY PAREXEL PREFERENCE CENTER CLIENT LOGIN LIQUENT® CLINICAL TRIAL INVESTIGATOR SITE MAP TERMS OF SERVICE PRIVACY POLICY EU-U.S. PRIVACY SHIELD NOTICE OF CERTIFICATION Copyright ©2000-2017 PAREXEL International Corporation.