CONTACT US We’re Repairing the Way Service Centers and Warranty Providers Work Together Obtaining an approval for repair work is easy. QUICK LINKS START HERE We Work With the Best So Our Customers Can Get the Best We’ve spent a lot of time and effort throughout nearly 25 years building solid relationships with our repair facility partners for one simple reason — to ensure they take great care of our customers. We count on every one of the 5,000+ facilities we work with throughout North America to make quality repairs in a timely manner so our customers can get back on the road safely. We respect the cost of operating a repair facility, which is why we are known for paying repair costs quickly, with 88% of all payments being made THE SAME DAY the finished repair is invoiced. Every one of our repair facility partners is certified, so we know our customers are literally in good hands when they need a repair. We also have a growing network of Preferred Repair Partners (PRP) who commit to the guidelines of our PRP so our customers will always find consistent craftsmanship, pricing and service at facilities all over the land. If you are interested in more information on the PRP program, select the button below. LEARN MORE The Benefits of Being a Premium 2000+ Repair Facility Work with the Leader When you work with Premium 2000+, you’re working with the aftermarket warranty leader, trusted by OEM, multi-unit and independent repair facilities everywhere. Work with the Best Customer Service Team Premium 2000+ Customer Service and Claims Specialists are known as the best in the industry. Many are certified mechanics, so you know you’re talking to someone who understands the complexity of truck equipment. Work with a Trusted Partner We must have faith in our repair facilities partners, because we are trusting you to take care of our customers. So we shoot straight and collaborate on behalf of the customer to get them back on the road — and you get paid promptly! Get Listed on our Repair Facility Locator Every active repair facility partner is listed on our Repair Facility Locator, which is available to every one of our thousands of warranty customers and anyone who clicks the link on our website. This gives you thousands of opportunities to increase your repair volume. Need to Submit a Repair Claim? We Make it Easy. First: Submitting a repair claim for an approval to begin work is easy. You can choose any one of three tools in our toolbox: SUBMIT A REPAIR CLAIM The Repair Facility Self-Service Portal: this terrific app allows you to go online, login to your personal portal and submit parts photos, repair details and repair estimates. EMAIL US AT CLAIMS@NTP-P2K.COM CALL US AT (877) 950-3200 Next: No matter what tool you use, the next step is for us to determine a customer’s warranty benefit. So we’ll need you to provide us with: 1 A detailed repair estimate with technicians notes and part numbers 2 Photos of the components from the vehicle that failed 3 An ECM download (only if the repair is to engine components) 4 Photos of the VIN and the current odometer reading (so we can verify the customer’s warranty is in force) We'll Keep You on the Road SELF-SERVICE PORTAL EMAIL US: CLAIMS@NTP-P2K.COM CALL US: (877) 950-3200 What Happens Next? Once we receive this information, one of our experienced claims technicians will determine if the repairs needed are covered by the customer’s warranty. If some or all of the repairs are covered, the technician will tell you the warranty benefit (cost) that can be applied to the repair. We’ll send you a written approval with a detailed breakout of the approved items. You can then start the repair. When the repair is finished, just send our claims team the assigned approval form, verifying completion of the work, and we’ll issue payment immediately, and directly to your shop. We understand the value of being paid in a timely manner. That’s why 88% of all our repair claims are paid within 24 hours of the completed paperwork being received. Now, the customer, who we both want to please, can get back on the road where they can earn a living. Become a Repair Partner If you are interested in what it takes to join our repair network, click on the link below and we will tell you how to get started. FOR MORE INFORMATION ABOUT BECOMING A REPAIR PARTNER What Our Customers Say 5 Stars review on Google “Great products for the commercial vehicle industry.” Glen Owner Operator 5 Stars review on Google “Good service, great coverage, no hassle on covered components.” Edward Owner Operator About Premium 2000+ Value Our Team Careers News Events Programs Supreme | Class 8 HD Elite | Class 8 HD Essential | Class 8 Elite | Class 3-7 MD Claims & Repairs Get Started Claims Process File a Claim Claim FAQs Claims Portal Who We Serve Owners Operators Fleet Owners Truck Resellers Insurance Agencies Leasing Companies Lenders Repair Facilities Logins Warranty Holder Login e-Dealer Login (new) Repair Facilities Login Dealer Login Canada Premium 2000+ | 7990 North Point Blvd., Suite 100| Winston-Salem NC 27106 | +1 800-622-2164 Copyright 2021 Premium 2000+ | Privacy Policy | Terms Of Service