Close alert: Check who's taken over your energy supply | Guidance and support How you're protected when energy firms collapse Open menu Show search English Cymraeg Welcome to Ofgem - the energy regulator for Great Britain Pause Ofgem for consumers How you’re protected when energy firms collapse The increase in wholesale global gas prices is impacting many countries, and we may see more suppliers than usual exiting the energy market. How you're protected and guidance and support if your supplier stops trading. Published: 14 October 2021 Blog Getting help if you can't afford your energy bills Emergency measures are in place to support you this winter. Call your supplier to agree a payment plan and get help, including top up prepay meter credit. Citizens Advice and Advice Direct Scotland can also give further support. Finding your energy supplier or network operator Not sure who your provider is? A recent energy bill will hold this information, but these services can also help. 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News and views More news and views from Ofgem Following Ofgem Competition Act investigation PayPoint Plc commits to change behaviour and donate £12.5 million to Ofgem’s voluntary redress fund Ofgem, the energy regulator, has decided to accept commitments from PayPoint and a donation of £12.5 million to Ofgem’s Energy Industry Voluntary Redress Scheme, following an investigation into whether PayPoint has infringed Chapter II of the Competition Act 1998 (the “Competition Act”). Published: 23 November 2021 Press release Ofgem consults on adjustments to the energy price cap Ofgem is today launching five consultations on proposals to ensure that the price cap reflects the costs, risks and uncertainties facing energy suppliers. Published: 19 November 2021 Press release Ofgem protects customers of Neon Reef Limited and Social Energy Supply Ltd Neon Reef Limited and Social Energy Supply Ltd have today announced they are ceasing to trade. Published: 16 November 2021 Press release Ofgem orders five suppliers to pay £575,000 for Feed-in Tariff scheme Ofgem is issuing five suppliers with provisional orders, compelling them to pay £575,000 in total for the Feed-in Tariff scheme. Published: 12 November 2021 Press release Subscribe to receive our latest news and communications Twitter LinkedIn Facebook Ofgem is the Office of Gas and Electricity Markets. We are a non-ministerial government department and an independent National Regulatory Authority, recognised by EU Directives. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. 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