ASI Canada Facebook Twitter LinkedIn Partner Login Home Solutions Products Resources Support Partners Company FAQs Q How much time do I have to send in my RMA once I have been issued an RMA number? A Once you obtain an RMA number, products must be returned within 10 working days. After 10 working days the RMA will be cancelled and you must obtain a new RMA number. Q How can I check the status of my RMA request? A Click RMA Status and enter your customer number to initiate inquiry. Q How soon can I get an RMA number once I submit my request? A Within 1 business day. If you do not receive an RMA number, please contact your local ASI customer service representative. Q Why did I receive a different RMA product than the item I sent in? A If we do not have the product available we may offer an equivalent substitute. ASI will confirm substitution with you either verbally or in writing prior to the replacement unit being shipped. Q I have an RMA product sent in for repair, how soon will I receive my product back? A Not all vendors have the same policy so repair turnaround times may vary from 2 – 6 weeks. ASI recommended that whenever possible customers return product(s) directly to the manufacturer for direct service to eliminate additional processing time thus expediting quicker product return. Q I sent ASI my defective product, how can I check the status? A Please log in to asipartner.com with your password and click RMA inquiry. Q I have a defective product with an invoice date of 4 weeks old or more, how can I get a faster turnaround time? A ASI recommends returning the product(s) directly to the manufacturer. A complete list of Vendor Contacts can be found on our website. Q Who is responsible for filing a damage claim? A ASI is responsible and is the only one that can file the claim on a damaged shipment with the freight carrier. Q How do you report a claim for missing parts? A.Click on Discrepancy/Damage notification and follow the prompts. Q Does ASI provide any missing boxes or accessories? A Click on Discrepancy/Damage notification and follow the prompts. Q What happens if the product is past the ASI one year warranty policy? A You will need to send the product(s) directly to the manufacturer. A complete list of Vendor Contacts can be found on our website. Q I cannot find the invoice for the product(s); can ASI still process the RMA? A ASI will proactively research the purchase to determine warranty before notifying you if an item cannot be verified. Q I received a damaged box, what do I do? A Click on Discrepancy/Damage notification and follow the prompts. Q What is ASI’s credit return period? A 15 days from date of invoice; during first 7 days no restocking fee will be charged in most cases, provided item(s) are returned as new, unopened, complete and in re-sellable condition. After 7 days a restocking fee will apply. Q Does ASI provide any cross shipment on an RMA? A Yes, provided the original invoice is within 30 days of purchase and customer signs and returns cross shipment request form per ASI policy agreement. Q What is the warranty for the AC Adapter and Battery? A The AC Adapter and Battery for the ASI Whitebox Notebooks is limited to 1 year regardless of any extended warranty purchase. If you have additional questions please contact CustomerService@asipartner.com and we will respond to you within one business day. ABOUT US ASI has been a leader in the distribution of IT products for over 30 years and also offers custom integration on notebooks, desktops, servers, and NAS systems. Founded in 1987, the company has rapidly grown to become the partner of choice for over 8,000 VARs throughout North America. RECENT POSTS ViewSonic Large Format Presentation Display Solutions Do More with Modern Devices Small Business Stimulus – Paycheck Protection Loan Support for Small Businesses CONTACT INFO 48289 Fremont Blvd. Fremont, CA 94538 Phone: (800) 2000-ASI Email: sales@asipartner.com © 2021 | ASI Corp. | All Rights Reserved ASI Canada Facebook Twitter LinkedIn