Accounts Business Solutions Transfer Options Rates & Tools Help & Support Login Register Home Help and support FAQs Frequently asked questions Most common general questions Security questions International Collections Account questions International Payment Account questions Payment and transfer questions Most common general questions Do you charge fees for payments or wire transfers? How do I open an account with you? How long will it take? How much can I transact with WorldFirst? Can I fix an exchange rate for a future date? What if I am unhappy with the service I receive from WorldFirst? I’ve booked a trade and want to cancel it. Can I do this? How do I let you know of changes to my personal details e.g. new address? How do I add a beneficiary / payee? What is an IBAN number? What is a SWIFT / BIC code? What is the difference between IBAN and SWIFT? What is an ABA number? What is a mid-market rate? What is a telegraphic transfer What are SEPA payments What is a beneficiary How does your pricing work? Security I suspect my beneficiary to be fraudulent, what should I do? How do I authenticate to make a payment? How long can an investigation into fraud take? Is Two-Factor Authentication (2FA) and Secure Customer Authentication (SCA) mandatory? Are you regulated? Is my money safe with you? International Collections Account (formerly World Account) How do I open a local currency account? What is 'proof of account ownership'? What happens after I register? How much does the account cost? What's the shortest amount of time I can have an account for? How do you keep me updated on my account balance(s)? How do I create a payment? How do I create a beneficiary? Do I have a login to access my balance? How long do payments take to credit my account? Can I get a breakdown of deposits into my account? Are the receiving account details unique to me? Who can send money to this account? Can I withdraw cash from the account? In which countries can WorldFirst open receiving accounts? Will there be any additional delays using your service? Do you provide credit card details and an address? How can I certify / notarise my documents? How do I receive Lazada funds? Where can I see credit held in my account? Where can I find my account details? How can my customers pay into my account? Why can't I book a trade with my International Collections Account? How do I transfer between different currency accounts? International Payment Accounts How can I see a rate? I think I have made a mistake on one of my trades. Should I book it again? When will my payment go out to my beneficiary? Can I book a forward contract online? I've booked a trade. How do I choose where I want my currency to be sent? Can I make multiple payments from one trade? I have several trades and wish to make one payment from them – how can I do this? I need my payment to go out sooner than the online system will let me – how can I change this? How do I create additional users? Payments and transfers How long does a transfer take? Will you accept funds from a different source or account? How do you pay me or my nominated beneficiary? What payment / beneficiary details do I need to be able to send funds? Where do I send my money to? When do I have to send my money to you? How do I send my money to WorldFirst? How does the method I choose for sending funds to WorldFirst affect my trade? What is the cut-off time for sending money to WorldFirst? When will my payment go out to my beneficiary? How will my payment appear in my beneficiary's account? Can I make a same-day payment? What happens if my funds don't arrive? What if I want a payment to be returned? What happens if I have provided incorrect payment details? Can I set up a direct debit? What are WorldFirst's bank account details in order to settle a payment? How do I get money into my account? Help & Support Contact us FAQs Glossary Online security Complaints About WorldFirst About us Careers at WorldFirst Terms of Use Regulation Disclaimer Policies PSD2 Products & Services Our Account Types International Collections Account International Payments Account Importers Online Sellers Marketplaces Partners Guides Guide to foreign exchange