Translate Home > About Metro > Civil Rights Policy Civil Rights Policy The Los Angeles County Metropolitan Transportation Authority (LACMTA) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its service on the basis of race, color or national origin as provided under Title VI of the Civil Rights Act. In addition to Title VI, LACMTA also prohibits discrimination based on sex, age, disability, religion, sexual orientation, gender identity, and other protected classes enumerated in federal and state laws. Civil Rights Policy 2019 Title VI Program Overview The Los Angeles County Metropolitan Transportation Authority (LACMTA) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its service on the basis of race, color or national origin as provided under Title VI of the Civil Rights Act. In addition to Title VI, LACMTA also prohibits discrimination based on sex, age, disability, religion, sexual orientation, gender identity, and other protected classes enumerated in federal and state laws. LACMTA is committed to ensuring that the level and quality of transportation service is provided without regard to race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or other protected classes enumerated in federal and state laws; promoting the full and fair participation of all potentially affected populations in transportation decision making; preventing denial, reduction, or delay in benefits related to programs and activities affecting minority and low-income populations; and providing meaningful access to LACMTA services, programs, and activities by persons with limited English proficiency. For additional information on LACMTA’s obligation regarding non-discrimination, please write to: LACMTA, Civil Rights Compliance Manager, One Gateway Plaza, MS: 99-19-2, Los Angeles, CA 90012. How to file a Title VI Complaint Any person who believes he or she may have been discriminated against on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or other protected classes enumerated in federal and state laws, may file a complaint with LACMTA’s Department of Civil Rights Programs Compliance. The complaint must be filed in writing within 180 days of the alleged discrimination date. Written complaints may be sent to LACMTA, One Gateway Plaza, Civil Rights, 99-19-2, Los Angeles, CA 90012, or an online complaint form may be accessed at LACMTA’s website at http://www.metro.net/about_us/title_vi/images/civil_rights_ complaint_form.pdf . Once completed, the complaint should be forwarded to LACMTA Customer Relations, One Gateway Plaza, Los Angeles, CA 90012. Alternative accessible formats are available upon request. In addition to utilizing the Civil Rights complaint process at LACMTA, a Complainant may file a Title VI complaint concerning race, color or national origin discrimination with: Federal Transit Administration Office of Civil Rights Attention: Complaint Team East Building, 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, DC 20590 Civil Rights information in other languages: Քաղաքացիական իրավունքների մասին տեղեկություն հայերեն լեզվով ( Armenian ) ( Cambodian ) 繁體中文版民權資訊( Chinese ) 日本語の公民権に関する情報( Japanese ) 한국어로 된 민권에 관한 정보( Korean ) Информация о гражданских правах на русском языке ( Russian ) Información sobre Derechos Civiles en español ( Spanish ) ข้อมูลเกี่ยวกับสิทธิพลเมืองในภาษาไทย ( Thai ) Thông tin về Dân Quyền bằng tiếng Việt ( Vietnamese ) Contact Us Civil Rights Notice Civil Rights Complaint Form 213.922.6235 Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need. 323.466.3876 (Español, 한국어, 中文, Հայերէն, Tiếng Việt, 日本語, русский, ภาษาไทย, & ) Content Overview Civil Rights information in other languages: Contact Us About Metro Fares and Passes How to Ride The Source Accessibility Employee Self Service El Pasajero Metro Intranet Privacy Policy | Terms of Use Copyright © 2021-2022 Metro