Air Methods Company Air Medical Newsroom Careers Patient & Family Center PATIENT & FAMILY RESOURCES Find the answers to your billing questions here. AIR METHODS & INDUSTRY STRUCTURE Why does emergency air medicine matter? What is an air ambulance? Who is Air Methods? What does Air Methods do for me? How do I contact Air Methods? Why am I receiving a bill from [Air Methods, Rocky Mountain Holdings, etc.] if I was transported by an air ambulance with a different name? Why am I getting separate bills from Air Methods and the hospital? PARTNERSHIP WITH PAYERS How does insurance coverage and emergency air medical care work? When will I receive a bill? Why isn’t my insurance company covering the cost of this bill? What if I don’t have insurance? BILLING PROCESS How does the billing process work? What is an Assignment of Benefits or AOB? What if I don’t have insurance or can’t afford this bill? GLOSSARY OF TERMS Assignment of Benefits (AOB) Claim Coinsurance Copayment (Copay) Deductible Designation of Representation (DOR) Explanation of Benefits (EOB) HIPAA Notice (Notice of Privacy Practices) Insurance Questionnaire Reference Number Third Party Liability (TPL) PATIENT ADVOCACY CONTACT INFORMATION Hours M-F: 6am – 5pm (PST) Phone 855-896-9067 Email CustomerCare @airmethods.com Fax 402-952-6397 ContactMedia CenterSupplier PortalAlert LineFlightDeck Notice of HIPAA Privacy PracticesTerms & Conditions Copyright © 2006-2021 Air Methods. All rights reserved. By clicking “Accept”, you agree to our Terms and Conditions, HIPAA Privacy Practices and Privacy Policy. ACCEPT