Services Careers Contact Us About Us Home » The Right Call Right Call Work From Home with InfoCision March 27, 2020 In the midst of these incredibly tough times, and with negative news encompassing our everyday lives, it’s essential we also choose to focus on the positives and small victories both we and our communities continue to achieve! In light of this optimistic viewpoint, we here at InfoCision are happy to announce that within a week’s … Continued Are You CCPA Compliant? Let Us Help! December 13, 2019 As of January 1st, 2020, the law will require certain companies to provide an inbound phone number option to all customers and employees in California to request how the company collects, uses, and discloses their personal information. Here at InfoCision, we have developed a full turnkey phone and case management solution. We can help you … Continued Following the Rules with Governance August 5, 2019 Analytics-based governance keeps our contact centers running in full compliance with internal best practices, legal regulations, and more. Our Governance Team defines goals, guidelines and terms across the organization; communicates with internal departments on these specifics so that everyone is on the same page; uses data to measure adherence to goals, guidelines and terms; and … Continued Legal and Compliance – A Driving Force Behind High Quality May 29, 2019 In the Call Center industry, some very complicated regulations and laws have been established at both state and national levels, in attempt to protect the consumer. InfoCision employs expert legal counsel to ensure we stay apprised of new and updated regulations. InfoCision is regulated by many entities – from individual Secretary of State offices to … Continued Analytics – Real Time and Relevant May 2, 2019 Our Business Analytics solutions have helped many organizations mine and analyze their existing data and turn it into interactive visualizations and easy-to-use analysis tools, focused on improving results and providing vital insight. Most importantly, we turn large amounts of data into something useful for our clients by doing things like determining pockets of your most … Continued Work at Home – Flexibility in the Contact Center Space March 13, 2019 Providing flexibility for a workforce is paramount to the long-term satisfaction of many employees in today’s job market. At InfoCision, we have an entire program that offers our contact center staff the option to work from the convenience of their home in a virtual call center environment. Our staff involved in this unique program receive … Continued Gamification: Enhancing Employee Engagement in the Contact Center Space February 18, 2019 Keeping employees engaged is a goal for every contact center. In a world filled with social media, where myriads of people are involved in habitually playing games and using fun apps to send pictures and messages to their friends, why not apply the same logic to their work environment? Gamification leverages employee’s natural desires – … Continued Team Empowerment in the Contact Center December 11, 2018 Everyone can agree that it’s important to empower your workforce but developing best practices to boost retention and morale in the contact center space is critical. At InfoCision, we have decades of experience, which equates to a plethora of time-tested, valuable ideas. With the holiday season in full swing, it’s a time like no other … Continued Keep The Creativity Coming! November 28, 2018 In business, especially in the contact center space, it’s easy for teams to keep doing business as usual once they learn what works. A good contact center knows their customers, all the ins and outs of their proprietary technology, and has developed an array of standardized strategies for handling challenges. However, when the ultimate desire … Continued A Glimpse Into InfoCision Puerto Rico August 14, 2018 Whether in English or Spanish, at InfoCision’s contact center in Aguadilla, Puerto Rico we adapt and connect on a personal and cultural level to whomever is on the other end of the line. Employing only the finest people, our agents are mature – averaging 30+ years old – with 95% being college educated. Our turnover … Continued Posts navigation « Older Posts © 2021 InfoCision Management Corporation. All Rights Reserved. Privacy Policy We use cookies to improve your experience on our site and to show you personalised advertising. By navigating the site, you agree to the use of cookies to collect information on and off InfoCision.com.Ok