EN Attendant Console Managing calls with a smile. START YOUR FREE TRIAL The best telephone experience for your customers. Your calls just a click away Answering, transfering and parking, queue management, and call recording. Keep everything under control Colleagues, contacts, favorites, active calls panel and much more. Integrated with your directories All contacts available within seconds, wherever they are stored. Available for everyone Compatible with assistive tools for visually impaired and blind users. Ideal for Smart Working Same user experience on all devices, in the office and remotely. The top of Customer Service Perfectly integrated with the other Imagicle solutions for Customer Service. Integrated with the solutions you love. For Enterprises All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud. CLOUD ON-PREM For Service Providers Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs. CLOUD HOSTED Try Attendant Console We'll show you the best purchase options for your business, with perpetual licenses or subscriptions. YES, I WANT TO TRY! Details that make the difference. Everything is just a click away. When an incoming call comes in, you see the contact's name, number and photo. You can answer with a click, drag&drop the call on your colleagues, park it and queue it on a busy extension. Monitor queues, colleagues' status, and much more at a glance. DISCOVER Integrated with Microsoft 365 and Exchange calendars. View daily calendar info about Colleagues and Favorites with several Available/Busy statuses and additional details just by hovering the mouse on the calendar icon. DISCOVER Listen and guide your operators. Thanks to Silent Monitoring and Whisper Coaching functionalities, supervisors can monitor operators as they interact with customers, give them suggestions in real-time, identify opportunities for improvement, do targeted training, increase performance, and enhance customer satisfaction. DISCOVER Available for everyone. Accessible for visually impaired and blind users, Imagicle Attendant Console is certified by Vision Dept and compatible with PC interaction tools, such as ZoomText Magnifier, Braille Display, and Vocalizer software. Integrated with your directories. All the personal and company contacts saved in Exchange, Outlook, SalesForce, or in any other database can be integrated and consulted in a blink, as well as your colleagues' directories. DISCOVER Clearly visible panic button. In high-risk situations, a few seconds can make the difference. You need fast, simple, automatic action. Like a simple red button on the application you have in front of you as you work. You can now leverage your emergency notification system, like Singlewire software. Shall we arrange a demo? We'll guide you through the benefits of Imagicle Attendant Console. REQUEST A DEMO Get the most out of it. Imagicle Attendant Console is often used in combination with these solutions. Auto Attendant Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier. LEARN MORE Advanced Queueing Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best. LEARN MORE Call Recording Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations. LEARN MORE Advanced Services Rely on a dedicated team to facilitate configuration and integrations. DISCOVER THE ADVANCED SERVICES ImagicleCare Choose the best plan for your business and get the support you need in 7 languages. DISCOVER IMAGICLECARE Resources. BLOG Voice Analytics: designed for your privacy and security. EN Watch WEBINAR - Tech Lab 45’ Introducing the brand new Imagicle Manager Assistant. BROCHURE Imagicle toolbox to build an outstanding customer service. 🚀 ALL RESOURCES Book your free demo. We'll show you how it works and answer your questions. REQUEST THE DEMO It's your turn! Give it a try! Get your 30-day free trial to test the Imagicle solution first-hand. REQUEST YOUR FREE TRIAL Do you want a quote? We'll show you the best purchase solution for your business. 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