Home Who are we Why we have contacted you Here to help How to pay Make a payment Sign in We work for the UK’s market leading companies including energy, water, telecoms and financial service providers. We also provide services to government departments and other organisations. We are authorised and regulated by the Financial Conduct Authority and registered members of the Credit Services Association. Sign in here to manage your account or make a payment. Sign In Who Are We We are trusted to provide collection and reconnection services to the United Kingdom’s market leading companies. We support and complement their internal process to enhance customer experience. Our clients contract us to collect and reconnect their customer accounts which are overdue. We do not own any of the accounts we service. No Fees We do not apply any interest, fees or charges to customer accounts and we pass all payments to our client. Our client may apply interest, fees or charges before they pass us their customer accounts. Contact Methods We make contact with customers by telephone call, text message and email to discuss the resolution of their account. When we speak with customers, we will always consider their individual circumstances. Your Account Online The quickest way to resolve your account is to sign in using our Customer Portal. Save time by signing in and resolving your account today. Sign In To Your Account Why We Have Contacted You Organisations pass us their customer accounts to help them collect and recover any outstanding debts that are due to be paid. We do this for energy, water, telecoms and financial service providers. We also work for government departments and other organisations. You can get more information about the amount that is overdue by signing in to your account We will ask you some security questions to keep your account information safe. We also provide account information on the letters we send to you. Sign In To Your Account Flexible Payment Plan We can offer you a flexible payment plan that is tailored to your individual circumstances. Allowing you to put the matter right in a way that suits you. Payment Plan A payment plan that suits you Resolve Account Providing support to resolve your account Contact Us Speak to us, we are here to help Sign In To Your Account Our Customer Portal provides secure sign in to access your account You will need to provide your name, address, postcode and one other piece of security information. Sign In To Your Account Here To Help We are here to help our customers resolve their account. Treating customers fairly is at the core of what we do and we will not pressure you emotionally or financially – you have our word on that. We will do our very best to resolve your account with a solution that suits your circumstances. You can sign in to your account below or you can contact us on 0141 447 0554. Sign In To Your Account Our office opening hours are: Monday to Friday: 8.00am to 6.00pm Saturday & Sunday: Closed Credit Services Association #heretohelp Campaign As a member of the Credit Services Association we operate within their Code of Conduct. The Code of Conduct sets requirements for members to ensure that they uphold the best industry standards when helping customers. We are here to help you, contact us today. Contact Forms To help us manage your request more efficiently please select one of the contact forms below. Please note that it could take us up to 5 working days to respond to your request during busy periods. I want to setup a payment plan I’m disputing my account I need more information about my account I’ve received a letter that isn’t for me I have another request Need to make a complaint? To make a complaint, please visit our complaints page for further information. pastduecredit.co.uk/complaints Frequently Asked Questions When and how can I contact you? I cannot afford to pay in full - what can I do? I’m in financial difficulty - what should I do? The person named on your letter does not live here - what should I do? What if I need to receive communications in an alternative format that suits me? How much does it cost to call your offices? What happens if I ignore your letters? Why do I need to confirm my full name and address before discussing my account? I have received a letter saying I owe money to my former energy supplier, but I was on a pre-payment meter? I have a complaint - what should I do? I have setup Continuous Payment Authority, how does it work? What if I need to cancel or change my Continuous Payment Authority? Customer Portal Dashboard View your account at a glance on our Customer Portal Dashboard. You can view your balance, make a payment, setup an arrangement and use other features. Sign In To Your Account How To Pay Our flexible payment options allow you to choose a method that suits your individual circumstances. You can pay the amount due in full or pay your payment plan instalment using any of these methods. Online Payment Line Bank Transfer Standing Order Cheque or PO Pay Online Sign in to your account here: Sign In To Your Account Alternatively you can pay online here: Pay Online Quick Sign In Sign in quickly using a secure code sent to your mobile or email address if you have one registered and verified on your account. Sign In To Your Account Make A Payment Please enter your Customer ID to make a payment. Your Customer ID is displayed on any communication from us. You can also sign in to our Customer Portal using your Customer ID to make payment. Sign In To Your Account Always Available You can access and manage your account online using our Customer Portal 24 hours a day. Sign In To Your Account Portal Sign In Please enter your Customer ID or Account Number to access your account. Your Customer ID is displayed on any communication from us. Remember my Customer ID Your Account Number should be displayed on any communication from our client. New Features We are continually adding new features to our Customer Portal to make it easier for you to manage your account. Sign In To Your Account Authorised and Regulated by the Financial Conduct Authority. Pastdue Credit Solutions Limited is a Private Limited Company Registered in Scotland: 287794 | Registered Office: 1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, G81 2LA PrivacyTermsCookiesCareers Have a cookie! We use cookies on our website for certain features to function. 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