704-333-0404 Remote Support Our Services About Us Resources Contact On-Demand IT Support Hand-off your IT issues to our team of problem-solvers, so your team of busy professionals can focus on what they do best. In-House vs Outsourced IT Support What are the benefits of getting IT support from outside your company and the realities of in-house support? Download our FREE guide on what to consider in your search for the best solution for your business. Get the eBook IT HELPDESK SERVICES Customized IT helpdesk services for the way you do business Receive support when you need it. Use helpdesk support day-to-day, as-needed, by calling or emailing our bank of technicians. Save money. Helpdesk services from our team is a fraction of the cost of a full-time employee. Get resolutions faster. Our team of support specialists can diagnose and fix most problems remotely for improved response times because they know your system. Track your issues to closure. Our customized accountability and ticketing software keeps our helpdesk technicians in touch with you to report their progress on solving your issues. Stress less about unpredictable charges . Our flat rate services plans serve as your IT insurance plan for any issues that may arise. Learn More → ON-SITE IT SERVICES Our business IT technicians are where you need them, when you need them. You make our technicians’ schedule. From four hours to five days a week, your designated tech team will keep your systems running in person. Minimize your down days. With a designated IT professional at your business, your systems will stay running, at a flat rate. Access business hours helpdesk, too. On days when your tech isn’t scheduled to be at your business, call or email our on-call technicians for support. Learn More → OUR CLIENT REVIEWS See what our clients have to say about our managed IT support services. Notice: Undefined variable: image_style in /home/yiloth46gjnj/public_html/wp-content/plugins/wp-responsive-testimonials-slider-and-widget/includes/testimonials-functions.php on line 128 We really appreciate Netsafe's needs assessment of our system when we first met them. They looked at our network and presented us with a cost savings analysis right off the bat to save us money. Davan President and CEO, Nonprofit With Netsafe, we’ve got a team working for us. When our account manager is out of the office, we can get in touch with someone else at the helpdesk. We love having a whole team supporting us, not just one person. Their broad bank of knowledge helps pull their expertise in different areas to give us great results. Teri Office Manager, Professional Services Company 123 INDUSTRIES WE SERVE Manufacturing You have to keep your business running – the line can’t be down. Our team of on-site IT technicians is always there when you need them, keeping the systems running that control your production at a flat rate. All while reducing the expense and management of an in-house employee. Construction You need to be able to share information between your sites, with a solid communication network to help keep your projects on time. Our combination of Helpdesk and on-site services keeps your team in the field supported and connected. In the busy world of construction, we keep your systems running as your IT partner. Professional Services You need someone else to deal with your team’s never-ending technology questions. Hand-off your IT issues to our team of problem-solvers with Remote Helpdesk Technical Support and optional on-site visits for busy professionals, so your team can focus on what it does best. Non Profits You need IT support, but you also need to meet your budget. Don’t get burned by another in-house IT employee. With our managed IT support package, you have a predictable monthly rate with no budget surprises. Plus, you get a Helpdesk with a reliable team of technical expertise, without managing another employee. YOUR IT INSURANCE PLAN We are Your Technology Safety Net You need an IT insurance plan to give you peace of mind. Our flat-rate coverage contracts will keep your business running and minimize downtime. Your IT service contract shouldn’t limit your solutions. We agree to a fixed cost that covers any issues that may arise at your business. You won’t be charged by the hour. If something breaks, we’re there to fix it because we know your business can’t afford to have your network go down. Our reliable services are proactive and preventative to keep your systems healthy and running. We’ll Keep You Running, You Can Depend on IT. COST EFFICIENCY ANALYSIS Our Business Was Built to Save You Money Part of our client onboarding process is to review your technology expenses (service contracts, hardware costs, repair expenses) and help you reduce costs and streamline your processes. Our team of partners can offer savings solutions from phone to printers, and other service contracts you have. This not only helps us work more efficiently on your systems, but provides you with savings that fund our comprehensive IT services. Ongoing, we conduct a yearly review of expenses related to your business- impacting technology needs, and create a plan to your reduce costs. Having a dedicated teams allows us to identify trending service issues that can also cost you, and develop preventative fixes. OUR BLOG Controversial face matchers Clearview set to be fined over $20m Nov 30, 2021 by Paul Ducklin The UK data protection regulator has announced its intention to issue a fine of £17m (about $23m) to controversial facial recognition company Clearview AI. Clearview AI, as you’ll know if you’ve read any of our numerous previous articles about the... Read More Cloud Security: Don’t wait until your next bill to find out about an attack! Nov 26, 2021 by Paul Ducklin Google’s Cybersecurity Action Team just published the first ever edition of a bulletin entitled Cloud Threat Intelligence. The primary warnings are hardly surprising (regular Naked Security visitors will have read about them here for years), and boil... Read More S3 Ep60: Exchange exploit, GoDaddy breach and cookies made public [Podcast] Nov 25, 2021 by Paul Ducklin [00’27”] Cybersecurity tips for the holiday season and beyond. [02’20”] Fun fact: The longest-lived Windows version ever. [03’40”] Exchange at risk from public exploit. [10’34”] GoDaddy loses passwords for 1.2m users. [18’25”] Tech history: What do you... Read More View All Blogs Schedule Your Consultation Get in touch with us and start the conversation about getting the IT support you need for your business. Book Now Netsafe Solutions provides IT Services and Support at a fixed monthly rate. At Netsafe, everything we do starts with service! Follow : CONTACT INFORMATION Main Office: 8510 McAlpine Park Drive Suite 203 Charlotte, NC 28211 Call: (704) 333-0404 Copyright © 2020 Netsafe Solutions. All Rights Reserved.