909.865.9500 ABOUT US PATIENT FAMILY ADVISOR PROGRAM Patient Family Advisor Program About Us The perspective of our patients and caregivers is vital in enhancing the quality of the healthcare experience at Pomona Valley Hospital Medical Center. Our Advisors, former patients and/or family members, that have received care at Pomona Valley Hospital Medical Center, bring their unique and essential perspectives to hospital practices. Each Advisor serves on hospital committees and engages with patients in a variety of ways. The team of Advisors meet monthly to share information, make suggestions, report on work group activities and to discuss new ideas as a team. The Patient and Family Advisors also provide a voice that represents all patients who receive care by actively partnering with hospital doctors, nurses, and administrators to develop new programs. Advisors teach about and advocate for the hospital as well as share their ideas on how to improve health care and the patient experience. Our Mission At Pomona Valley Hospital Medical Center we know that excellent patient care requires a deep understanding of the needs of our patients and their families. Partnering with hospital leadership and clinical staff, our Patient and Family Advisors are here to listen attentively to patients and families, learn about their healthcare experiences, and promote ideas for improvement. Our advisors aim to hear the voices and experiences of our patients and their families. As part of the Hospital's mission, the Patient and Family Advisors help improve the quality of our Hospital's care for all patients and family members. Become a Patient Family Advisor Are you interested in becoming a Patient and Family Advisor? To be eligible, you or a family member must have received care at Pomona Valley Hospital Medical Center within the last 3 years. Advisors have many different skills and talents, but there are some important characteristics they all share: They are not afraid to speak up and share suggestions and potential solutions to help improve care for others They are comfortable talking about their own experiences as a patient or family member, but they also think beyond their own personal experiences They are willing to talk about both positive and negative care experiences and share ideas about what went well and what could have been done better They work well with people who may be different from them They listen carefully to and think seriously about what others say, even when they disagree They bring a positive attitude to discussions They keep information they hear as Advisors private and confidential Council members play an essential role in the hospital’s mission to exceptional patient and family-centered care. To get more information about becoming an advisor or to find out how to apply: Call: Wray Ryback at (909) 865-9598 Email: wray.ryback@pvhmc.org Please click here for a copy of our brochure. Please click here for a copy of our Recruitment Flyer. Related Events December 14 5:30pm - 6:30pm Diabetes 101 - Español Asistir a esta clase educativa gratuita lo ayudara a comprender mejor como vivir bien con diabetes. Esta clase es para personas con diabetes tipo 1 y diabetes tipo 2, y está organizada por especialistas clínicos en diabetes del equipo de diabetes del ... VIEW EVENT DETAILS December 14 6:30pm - 7:30pm Diabetes 101 – English Attending this free educational class will help you gain a better understanding of living well with diabetes. This class is for those with both Type 1 and Type 2 diabetes, and is hosted by a clinical diabetes specialist from Pomona Valley Hospital ... VIEW EVENT DETAILS December 07 6:30pm - 8:30pm Photos with Santa Celebrate the holidays with us! From the comforts of your car, come drive through and experience the twinkling lights, music, free hot drinks, cookies, candy canes and fun holiday cheer as we commemorate the festive season. Bring your family and take ... VIEW EVENT DETAILS December 11 9:00am - 12:00pm Boot Camp for Dads Veteran Dads orient rookie (dads-to-be) on the realities of parenthood. Topics discussed include handling a newborn, finding home/work balance, safety issues, working and being a dad, feeding etc. VIEW EVENT DETAILS VIEW ALL About Us OUR HISTORY OUR MISSION AND OUR VISION AWARDS & ACCOLADES COMMUNITY SERVICES PVHMC NEWS PRESS CENTER VIDEO CENTER PATIENT FAMILY ADVISOR PROGRAM PUBLIC NOTICE – MAGNET RECOGNITION PROGRAM® – SITE VISIT Find a Doctor Pay Your Bill Our Locations Make a Donation FOR ASSOCIATES PRIVACY POLICY CONTACT US EMAIL UPDATES SITE MAP 1798 N. Garey Avenue Pomona, CA 91767 909.865.9500 Copyright ©2021