ov-chipkaart.nl Contact Login HOME OV CHIP CARD SERVICES IN PRACTICE WORKING AT TLS PRESS INFORMATION ABOUT US Organization Stakeholders Partners Twelve years of TLS Contact HOME > ABOUT US > STAKEHOLDERS STAKEHOLDERS Public Transport ( OV ) TLS is located in a dynamic environment with many stakeholders. First of all, the national and regional public transport companies are involved in the public transport chip card system. These are Arriva, Connexxion, EBS, GVB, HTM, NS, Qbuzz, RET, Syntus and Veolia. Together with the local authorities (provinces and city regions) they determine the transport in their area (= concession). We are also dealing with Student Travel Law Director (RSR), who is responsible for the student travel product. We also have contacts with 9292 for public transport travel information and the route planner. Moreover, the interest groups play a role in the introduction and improvement of the public transport chip card in the Netherlands. At their request, TLS often provides information to these parties about the central system. Governments The main governments for TLS are: Ministerie van Infrastructuur en Milieu (I&M), de minister is verantwoordelijk voor het uitzetten van het Nationaal Vervoersbewijs (NVB), dus voor het afschaffen van de strippenkaart. Daarnaast is zij opdrachtgever van NS. Vanaf november 2012 is de staatssecretaris Wilma Mansveld verantwoordelijk voor de portefeuille Openbaar Vervoer. Decentrale Overheden (DO’s), dit zijn de provincies en stadsregio’s en daarmee ook de organisaties waarin zij vertegenwoordigd zijn: Interprovinciaal Overleg (IPO) en de samenwerking van de zeven stadsregio's in het kader van verkeer en vervoer (SkVV). Ministry of Education, Culture and Science (OCW) in connection with the student travel product. This means that the Education Executive Agency (DUO) is also important to us, because DUO allocates the student finance and thus the right to the student travel product. Ministry of Finance in connection with the retention periods of personal data for the transaction overview on www.ov-chipkaart.nl (Tax and Customs Administration). The Public Prosecution Service (OM) and the police, because they can request information for judicial purposes. These applications must meet certain conditions. In addition, we report fraud to the Public Prosecution Service. Regulators The main regulators for TLS are: College Bescherming Persoonsgegevens (CBP) die toeziet op naleving van de regels voor privacy van de kaarthouders. De bewaartermijnen zijn vanaf 1 juni 2012 geïmplementeerd op 18 maanden. TLS is hiermee privacy compliant. De Nederlandsche Bank (DNB) ziet samen met de Autoriteit Financiële Markten (AFM) toe op de naleving van de Wet op het financiële toezicht (Wft). Autoriteit Consument & Markt (ACM) die er onder meer op toe ziet dat er geen misbruik wordt gemaakt van economische machtsposities. Dit in verband met de prijsstelling van de OV-chipkaart. Opiniemakers Obtaining and maintaining public support and monitoring the image is essential for the position of TLS and the public transport chip card. The press is one of the main influencers of the image of TLS and the public transport chip card. Target groups with which TLS itself does not communicate directly depend for the most part on the press for their image. Travelers The users of the OV chip card are of course the travelers. They can choose from a personal OV chip card, an anonymous OV chip card or a business OV chip card through their employer. Suppliers Suppliers who supply products and / or provide services to TLS and the other Participants for the OV chip card system are not part of the Business Model. They have no direct control over the OV-chipkaart Scheme. Technological innovation at the suppliers can only lead to changes in the Scheme via the Participants. The suppliers can be divided into suppliers of user equipment and suppliers of the Back office. Interest groups Many interest groups are involved in the introduction of the OV chip card. They are formally involved centrally and decentrally in the decision-making regarding public transport, including the public transport chip card. In addition, the Ministry of Infrastructure and the Environment has initiated a National Consumer Consultation (LCO). This is a consultation between interest groups / consumer organizations, IPO, SkVV, TLS, transporters and the Ministry of Infrastructure and the Environment (chairman + secretary). These consultations have since been discontinued. Share this message OV CHIP CARD What is the OV chip card Why OV chip card OV chip card system Engineering system Milestones To become a customer SERVICES Transaction processing Scheme provider Card production Consumers Business market IN PRACTICE Mobile phone Mobility card Identifier Pay contactless WORKING AT TLS Vacancies Meet your colleagues Why TLS? 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