Learner Insurance New Driver Taxi Insurance Courier Claims More Contact Claims FAQ's Can you claim my excess back for me? The incident was not my fault. Why do I have to pay my excess? My vehicle is being repaired at a non-approved repairer. Am I entitled to a replacement vehicle? Can I pay for the repairs myself, so as not to affect my NCB? My vehicle is under warranty. Can I use my own dealership garage? Am I able to claim for hire charges and loss of earnings from you? When will my No Claims Bonus (NCB) be reinstated? I have lost 2 years No Claims Bonus (NCB) when the incident was not my fault. I do not have any Third Party details. I am looking to make a payment to you/set up a standing order relating to a claim, what details do I need? Unable to find the answer you were looking for? CONTACT US Address Collingwood House, North Shields NE29 6AR Opening Hours Monday – Friday, 9am – 7pm Saturday – 9am – 1pm PRIVACY POLICY Privacy Policy and Use of Customer Data This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Change Cookie Preferences OUR AWARDS © Collingwood Insurance Services UK Ltd 2021. All Rights Reserved. Collingwood Insurance Services (UK) Limited. Registered in England & Wales (Reg. No. 4174235) Collingwood Insurance Services (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA) Registration no. 310870. ICO Registration no. Z7099126. GB VAT No. 845 4515 19. Cookie Consent At Collingwood we use necessary cookies to make our site work. We also use cookies to improve and personalise your experience by understanding how you use our website, these cookies can only be used if you are happy to accept. By clicking Accept you agree to us using all cookies, alternatively you can select Cookie Settings and select which of our cookies you accept. CHANGE SETTINGSACCEPT ALL