About Us What We're Reading Shop Book Groups Gift Certificates Account Search form Search Advanced Search You are here Home » Return Policy Return Policy Return Policy: Order Cancellations An order that has moved from status pending to status processing may not be canceled. Returns In store purchases may be returned within 14 days. Delivered items may be returned within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it. Our return policy does not apply to the following goods: discounted or sale items, gift cards, magazines, newspapers, and print-on-demand editions. These items are not eligible for return, refund or exchange. Shipping To initiate a return, please email us at info@northtownbooks.com. We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at 957 H Street, Arcata, CA, 95521. For items that are manufactured by another party and resold by us, please do not send such item back to the manufacturer. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. Refunds and Exchanges After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. General If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions. Hours and ordering information We are open for in-store browsing and phone orders 11 a.m. to 6 p.m. Monday–Saturday. 12 p.m. to 6 p.m. Sunday. You can also email the store with your requests/orders info@northtownbooks.com There may be occasional delays, but we will let you know the status of your order as soon as possible. The website is not necessarily a reflection of what we have in the store. It does show everything we can get for you. We'll send an email or call to let you know when your order is ready. Thanks for supporting a local independent bookstore. Upcoming Events No upcoming events available more About Kobo eBooks Find a wish list Search keywords/email Enter a keyword, name, or email address to search for a wish list. Hours & Directions | Contact Us | Gifts | Events | Privacy Policy | Terms & Conditions | Return Policy | Shipping Policy Copyright © Northtown Books | info@northtownbooks.com | 707-822-2834 If you need assistance with this website, please contact us.