VISITOR INFO ANIMALS ACTIVITIES ABOUT TICKETS Terms of Use www.zooknoxville.org (the website for Knoxville Zoo) is owned and operated by Knoxville Zoo and its entities. This website is offered to the user on the condition the user accepts without modification of the terms, conditions and notices contained herein. By accessing and using this website, the user of www.zooknoxville.org agrees to the following terms. If you do not agree to these terms or conditions, please do not use this site and do not submit any orders for products or services from this site. Copyright and Trademark Notice www.zooknoxville.org contains materials provided by KZG and other different sources. All content is copyrighted to the KZG as a collective work under the U.S. copyright laws. This site is for your personal, non-commercial use, and you may not modify, copy, sell, distribute, transmit, display, perform, reproduce, publish or license, any material from this site, including code or software. Violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Copyright 2001 Knoxville Zoological Gardens, Inc., P.O. Box 6040, Knoxville, Tennessee, USA. All rights reserved. KZG graphics, logos, service marks and trademarks of KZG may not be used without prior written consent of KZG. All other trademarks, product names, company names and logos appearing on www.zooknoxville.org are the property of their respective owners. All comments, guest book entries, suggestions, ideas, notes, drawings, concepts, or information disclosed or offered to or in response to the KZG through this web site shall remain the property of the KZG. By utilizing this website as a vehicle for communication, you grant KZG a royalty free, perpetual, non-exclusive, unrestricted license to use any comments for any purpose, commercial or otherwise, without compensation to the author or provider of the comments. Applicable Laws As a visitor of www.zooknoxville.org, you shall abide by all applicable federal, state or local laws, including, but not limited to, areas such as libel, slander, indecency, trade libel, product disparagement, harassment, invasion of privacy, obscenity, indecency and copyright and trademark infringement. This website is created and controlled in the State of Tennessee and shall be governed by the laws of Tennessee without giving effect to the principles of conflicts of laws. User hereby consents to the exclusive jurisdiction of the courts of the State of Tennessee and the United States of America located in the State of Tennessee for any litigation arising out of or relating to use of or purchase made through www.zooknoxville.org (and agrees not to commence any litigation relating thereto except in such courts), waives any objective to the venue of any such litigation in Tennessee and agrees not to plead or claim that litigation brought therein has been brought in an inconvenient forum. Similarly, all forms of dispute resolution shall also be convened and governed within the State of Tennessee. Limitations of Liability Use of www.zooknoxville.org is at the discretion of the user. Under no circumstances shall the KZG, its trustees, officers, employees, members or agents be liable for any direct, indirect, incidental, special, or consequential damages, losses or expenses that may result from the possession, use of, or inability to use, this site or products purchased from this site. The information on www.zooknoxville.org may contain errors, omissions, inaccuracies, or outdated information. The KZG makes no representations or warranties about the accuracy, reliability, completeness, adequacy, or currency of the information on the website, and will note be liable for any lack of foregoing. Pages within this website may contain links and pointers to other Internet websites that are maintained by third parties and are not under the control of KZG. Accordingly, KZG makes no representation or endorsement concerning the content of any third party website, which you shall review “AS IS” and use at your own discretion. The user acknowledges that bulletin boards, chats, conferences, guest books and any other forms of communication which may be hosted by this website are public and not private communications. The content of these communications forums by yourself and other is not to be considered endorsed by KZG, and shall not be considered reviewed, screened or approved by KZG. User specifically acknowledges and agrees that KZG is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with any KZG material, or with any of KZG’s terms and conditions, your sole and exclusive remedy is to discontinue using or visiting www.zooknoxville.org. Privacy Policy www.zooknoxville.org respects the privacy of its users. If you do not agree, please exit this process. Continuing indicates your consent. Knoxville Zoological Gardens, Inc. (“KZG”), operators of www. zooknoxville.org, recognize the importance of protecting the privacy of the users of this website. It is necessary to gather information from you in order to provide an efficient and pleasant shopping experience. By using a number of security technologies in our website, we maintain as a priority the privacy of your information. We also adhere to strict policies preventing the unauthorized use of your personal information. Information collected is for internal use only; we do not sell or collect information for the use of other parties. www.zooknoxville.org needs to know your name, email address, shipping address, credit card number and expiration date in order to process and fulfill your order. We may also request additional information that you choose to submit, about your interests or feedback about our website and products so we can provide a better shopping experience for you. The name, address and payment the user may provide when using this website may be processed or disclosed by the KZG as permitted under the website’s Terms of Use, of which the user agrees to upon utilizing the information and services of www.zooknoxville.org Information we collect from you is used to help us monitor site usage and traffic patterns of our customers. Statistical aggregate information, as well as personal information, is collected for internal and administrative purposes. Any public disclosure of aggregate information regarding site usage and traffic, which is necessary for business and marketing purposes, is always devoid of any individual identification. As a method of tracking the use of this website, www.zooknoxville.org, may utilize the web technology known as “cookies,” which enables the KZG to relate a visitor’s use of KZG information to any information that the visitor may have specifically and knowingly provided to KZG. Any such voluntarily provided identifying information, if applicable, may be used by KZG for editorial, marketing or promotional purposes. Such identifying information, if applicable, will not be transferred to any other party unless otherwise stated at the time of collection. Visitors to www.zooknoxville.org should be aware that when they voluntarily disclose personal information such as user names or email addresses on guest books, bulletin boards or in chat areas, that information could possibly be collected and used by others, and may result in unsolicited messages from other posters or parties. KZG only collects any type of personally identifying information to the extent that it serves our legitimate business purposes, and the KZG will maintain appropriate safeguards to ensure the security, integrity and privacy of the information. Modifications These Terms of Use may be modified by KZG at any time and will be binding at the time of implementation.Users have the responsibility of reviewing this website’s terms and conditions. Secure Shipping Policy Knoxville Zoological Gardens, Inc. has incorporated the latest Internet technological standards to design a secure purchase area of www.zooknoxville.org. Under no certain terms, any information you send us while within the secure shopping area is protected by encryption. You can tell when you are in a secure shopping area by viewing the lock or key at the bottom of your browser – an unlocked or broken key (depending on your browser) means you are in an unsecured area. Shopping on the Internet is safe and online credit card transactions are no more risky than other means of shopping. Our encryption methods make credit card fraud even more difficult than mail or phone orders, or even in-person purchases. If you experience fraudulent use of your credit card as a result of using our website, notify your credit card company per its rules and procedures. Most credit card companies will either cover the fraudulent purchases or hold you liable for no more than $50. As a standard Internet practice, should your credit card company hold you liable for some portion of a fraudulent charge, www.zooknoxville.org will reimburse you for the maximum liability of $50 – provided the purchase was made through our secure server. Please contact us at atravis@zooknoxville.org with any questions. Love animal updates? Get Our Newsletter Get the latest updates and promos delivered to your inbox each month. About Us Zoo Knoxville is one of the premiere zoological experiences in the southeast. Committed to sharing 'wildly fun' experiences that educate and inspire, we feature acres of creative habitats for animal lovers of all ages to explore. 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