ITSM IT Service Management ITSM software that is easy to use, own, and operate – no coding or scripting. Take IT Service Management to new heights with an easy-to-use, no code, ITSM platform. Improve response time, accelerate self-service adoption, and deliver high-quality service to your customers. One platform, with full support for ITIL with the management of incidents/tickets, problems, changes, and assets. Combine ITSM with Project Portfolio Management for a complete work management solution. What is ITSM (IT Service Management)? IT Service Management (ITSM) refers to all activities carried out, planned, delivered, operated and controlled by an organization to provide IT services to customers, employee, etc. Under this model, the IT department is often thought of as a service desk. In short, information technology service management provides value to the customer in the form of IT services that align with the business objectives of the company. Take ITSM to a new level with Enterprise Service Management (ESM). Extend service management to HR, Marketing, Sales, Facilities and more. More about ITSM INCIDENT & PROBLEM MANAGEMENT Assign IT tickets dynamically and generate “My Work” views Group tickets and convert incidents to problems or projects Communicate via mass emails with linked knowledge base (KB) articles When you run a service desk, you need to have fast routing, the ability to group tickets and a great communication platform. A highly configurable personal desktop allows technicians to view their work in one place. An ITSM platform that saves time is essential. LEARN MORE IT ASSET MANAGEMENT & DISCOVERY Asset discovery: Windows, Mac, Linux, Chrome and networked devices Open tickets against assets with custom forms to match unique attributes Integrate with third-party tools and manage all assets in one place Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. IT Service Management with asset management allows technicians to be more efficient and accurate in diagnostics and support. LEARN MORE SERVICE PORTAL & KNOWLEDGE BASE Fully branded and accessible self-service experience (WCAG 2.0 AA) End-users can self-resolve issues through AI-enhanced search Easily build and maintain a knowledge base (KB) A codeless IT Service Management platform means that you can quickly deploy a branded and highly functional support portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base that contemplates crowdsourced feedback. LEARN MORE WORKFLOW & AUTOMATION Ensure that requests are automatically routed correctly the first time Reduce time spent on manual work that can be automated Reduce the number of systems a technician needs to touch through integration IT Service Management software with easily configurable workflow. You can easily use a visual map without any coding or scripting. For organizations requiring sophisticated orchestration, combine with iPaaS with automation for ecosystem connectivity. LEARN MORE ITIL CHANGE MANAGEMENT Ensure that service requests are routed correctly the first time Reduce time spent on manual work and updates Reduce the number of screens a technician touches Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. ITSM with a full life-cycle approach includes integrated change management and allows you to assign and track work in a single personalized view. LEARN MORE TeamDynamix Ranked 1st of 17 in IT Service Management This report used insights from validated users to share why TeamDynamix users are more satisfied and more likely to recommend this solution to their peers and colleagues. Outstanding user reviews rank TeamDynamix ITSM as a leader in the SoftwareReviews’ January 2021 Data Quadrant. LEARN MORE ITIL RELEASE MANAGEMENT Properly manage the release management process Prevent bad deployments Reduce unplanned downtime With an IT Service Management system that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool. LEARN MORE PROJECT MANAGEMENT Convert tickets into projects, tasks or cards Optimize and allocate resources against tickets and projects in one view Use any approach: Waterfall, Agile, Kanban, Card Wall, task lists, etc. With a single IT Service Management platform approach, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. If you need more details you can click into specific assigned project tasks, watch risk alerts and see your ticket queue. LEARN MORE DASHBOARD REPORTING Create insightful reports and dashboards in minutes - No coding or scripting Create a personalized desktop view that’s easy to filter and configure Publish dashboards to non-ITSM system users With transparency at the core, IT Service IT Service Management software allows you to easily build dashboards and reports. With TeamDynamix, you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds, and more. LEARN MORE INTEGRATION Supercharge your IT Service Management with a codeless integration and workflow platform, iPaaS. Out-of-the-box connectors to popular systems like Salesforce, Workday, Office365, DocuSign, Active Directory, Azure, Amazon Web Services, and more. LEARN MORE The Gratz Bank Takes Ownership of IT Service Management Reliable IT service management is especially critical in a banking environment. The Gratz Bank is using the TeamDynamix platform to gain the visibility they need into technical operations and build sound change management processes. They are even using it outside of IT to help with enterprise service management. LEARN MORE PRODUCTS IT Service Management (ITSM) Project Portfolio Management (PPM) Enterprise Service Management (ESM) Integration Platform as a Service (iPaaS) ABOUT Company Careers TDX Media Room Leadership CONNECT information@teamdynamix.com 1-877-752-6196 Request a Live Demo © TeamDynamix 2021 | Privacy Policy