My Account 0 Donate What's On Box Office and Venue Get Involved Join and Support Us News Safety First Opening Times Home › General Information › Frequently Asked Questions GENERAL INFORMATION Frequently Asked Questions Have a question for us? We want to ensure your visit to Blackpool’s Grand Theatre is as enjoyable as possible. Here are a few Frequently Asked Questions we get asked which may help you. Do feel free however to call the box office if we haven’t covered something on 01253 290190. + Can’t find the answer to your question? Ask us your question When are you open? What will be your set-up when you re-open re COVID What is the Grand Theatre’s Address? What is the Grand Theatre’s telephone number? What are the opening hours of Blackpool’s Grand Theatre? Odd Seats - my seats are numbered 1,3,5,7 or 2,4,6,8 etc? Lost Property Why cant I leave a single seat enpty? I would like to Gift Aid my donation, can I? What are the entry times for my show? Can you explain the ticket types? Why does the Blackpool Grand Theatre need support? Do you have a seating plan? Do you have a dress code? I’m looking for the running time for the show? I’ve lost my tickets! What can I do? Where can I park? West Street Parking Vouchers I have had an issue with the car park, where do I complain? How do I book a wheelchair space online? What is an Audio Described Performance? What is a Captioned Performance? What is a BSL Interpreted Performance? What is a Relaxed/Chilled Performance? Assistance Dogs Breastfeeding First aid Evacuation For Visitors with Disabilities Do you offer Accessible Tours? I’m not happy with my seats! Do you have a cloakroom? Can I bring a child buggy/pram? My child is only small do they need to a paid ticket? Do your productions contain loud noises or strobe lighting? The cast/programme we saw was not the one listed on the website, on a poster (print), or in other media? Can I buy a programme for a production? I arrived minutes late and was not allowed in? Are there any booking fees? Can I use National Theatre Tokens? Why won’t your website let me leave a single seat? Can I combine discounts? I want specific seat numbers. Can I book these online? Is there a booking fee? Do you take credit cards? Can I smoke at the theatre? Can I take photos during the show? What time will the show finish? Why does the payment card holder have to be present when tickets are collected? Is there availability on the date that I would like to visit? Can I bring children to a Blackpool’s Grand Theatre? What happens if a production is cancelled? Is the seating plan an accurate representation of the auditorium? Can my tickets be posted to a different address from the billing address? Can you guarantee a particular performer’s attendance? I don’t want to go anymore? Can I take my drink into the theatre? I wish to subscribe/unsubscribe from your mailing list? Is there a cash machine nearby? What security measures are in place at Blackpool’s Grand Theatre? How do I arrange replacement tickets? What do I do if I’m having trouble seeing the seating plan? What do I do if I’m having trouble logging in? What should I do if I haven’t received an email confirmation? Why can’t I leave a single seat when I choose my tickets? What happens if my personal situation prevents me from getting to a show? I’m not sure an email is from you? Why can’t I take photos/record video in the auditorium? Can I get show tickets for my charity event? I have a complaint, what do I do? Can I use photographs or other images from a production? I am a photographer and would like to work with you? Have you got any current vacancies? Can I do a Work Placement or Apprenticeship at the Grand Theatre? Do you have a youth theatre? Do you accept scripts? Do you have a Membership scheme? Change Your Cookie Settings (browser) How do I use my TicketPlan? How do e-Tickets work? Do I need any special software to use an e-ticket? What if I print out more than one copy or photocopy my e-ticket? Why aren’t e-tickets available on all events? What if I can’t print my e-ticket? What if I do not receive my confirmation email or e-ticket? If I order multiple e-tickets to the same event how many emails will I get? How do I become a Patron or Sponsor? How do I support the theatre? How do I donate? What is Magic and Sparkle? What if I arrive late? + Can’t find the answer to your question? Ask us your question Blackpool Grand Theatre 33 Church Street, Blackpool, Lancashire, FY1 1HT VAT No. GB 306710334 Blackpool Grand Theatre Trust Ltd Reg. in England and Wales No 1323495, Reg. Charity No. 506601 Blackpool Grand Theatre (Arts & Entertainments) Ltd Reg. in England and Wales No 02825229, Reg. 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