PROS logo PROS Platform Industries Resources Support & Services Company Talk to PROS PROS / Customer Experience PROS Customer Experience & Engagement When you become a PROS customer, our Customer Experience & Engagement (CEE) organization partners with you to ensure exceptional experiences and business outcomes. This is our focus from day one for our buyers and we achieve this by providing services and support unmatched by our competitors. PROS Customer Journey An innovative focus on the customer journey ensures we deliver on the value promised at purchase. 1 Onboarding Your customer journey with PROS begins with the onboarding process. Onboarding is a critical step towards delivering on the agreed upon business outcomes. Our goal is to build a solid foundation as a springboard for future interactions throughout your journey with us. As our customer, you can expect a smooth and predictable process that includes: A Welcome Package and introduction to your Customer Success Manager (CSM) Change management and adoption planned throughout Communication and clarity consistently prioritized Project objectives defined early on Quick time-to-value World-class service and support unmatched by our competitors 2 Adoption Our commitment to customers does not end after implementation. Driving adoption is another important component for achieving promised value. Here’s a look at some of the ways we partner with you to ensure full adoption of your PROS solutions: We ensure smooth hand-offs between each PROS contact who is fully engaged with project goals, milestones, and business objectives We partner with you to devise a solution adoption strategy We provide tools to help you identify internal resources to lead change management and we facilitate those activities We lead webinars to help you get the most out of your PROS solution for various user levels 3 Value Delivery Partnering with PROS means that we remain committed to your success beyond the implementation of your project. We continue to engage with you as your business needs evolve, striving for true value delivery and an outstanding experience. Value delivered after the implementation is facilitated by: Post implementation engagement from CSMs (including Executive Business Reviews) Proactively identifying data & KPIs for analysis (Solution KPIs, Solution Usage, Solution Support Tickets) Education & training opportunities Value-added advisory, professional, and operational services PROS Teams Provide Advocacy, Advisory, and Support Services Ensuring Value of Your Investment Professional Services Customer Success Customer Support Training Professional Services The Professional Services team drives faster time to value using our proven implementation approach. We help our customers implement, adapt, and grow with their software investment. Cross Functional Commitment Onboarding & Implementation Value-Added Services Executive Business Reviews PROS constantly shrinks the time-to-value setting up our customers for long-term success. Learn More What Customers are Saying Porter Airlines Embraces Science-Based Forecasting Aeromexico Stays Competitive with Latest RMS PROS logo Copyright © 2018 - 2021 PROS. All Rights Reserved. +1-(800)-555-3548 Careers Contracts Center Terms of Use Trust Privacy Cookie policy Customer Help Portal Training Contact PROS Status Do not sell my personal information Manage my cookies (Gérer mes cookies) We use cookies to keep our site running smoothly, this is our legitimate interest. If you consent, we also use cookies to personalize our content and advertising, to provide features available on social media, and to analyze our traffic. With your consent, we also share information about your browsing on our site with our analytical, advertising and social network partners. If you click “Accept all”, you consent in all cookies and in the purposes, why we use them. You can change your preferences for the future at any time by clicking on the “Manage my cookies” icon at the bottom of your screen. If you click “Reject All”, we only use strictly necessary cookies. For more information, and in particular to consult the list of partners operating on our site and to decide, if you want to consent in the use of their cookies, see the Cookies policy or click on “Cookies Settings". Cookies Settings Reject All Accept All