Privacy Policy Last updated 27 January 2021 This Privacy Policy explains how we collect, record and use the information you give us when you visit https://www.taotaoju.co.uk/ (the “Site”) and your choices on the way your information is collected and used. Provision of Personal Information by you constitutes your permission to for us to collect, use and transfer it in the ways set out in the Privacy Policy. If you do not agree to anything set out in this Privacy Policy, please do not use the Site and do not give us any Personal Information. For the purpose of the Data Protection Act (the “Act”), the Data Controller of the Site for UK customers is Stay Consultants Limited. Our registered company number is 11134717. All information will be held and used in accordance with the Act, which can be found here: ico.org.uk/your-data-matters/ 1. Personal Information When you visit the Site, you may provide us with personal information including your name, your address, your postcode, your email address, your mobile phone number, your date of birth, and the other information outlined below ("Personal Information"). You may provide additional Personal Information if you wish. You may provide us with Personal Information in a number of ways: a. by ordering a delivery or takeaway using our online ordering service. When you place a such an order we may collect information such as what items you’ve browsed, your favourite and past orders, restaurant locations, if you’ve applied any dietary filters and order values; b. by inputting your payment details in order to complete a transaction; c. by allowing us to collect your physical geolocation through the Site to determine your nearest location for an online delivery or takeaway; d. by signing up for promotions or competitions; and e. by corresponding with us by email, in writing, on social media or telephone, in which case we may retain the content of your emails, letters or conversations together with your title, name, email address, the social media username that you’re using, telephone number and our responses. We may also collect information about your device, including (where available) your IP address, operating system and browser type, the geographical location of your device, how you use the Site, and the date and length of your visit. This information is collected automatically. This information is aggregated and it does not identify you as an individual. We do this to help improve your experience on the Site. 2. Use of Personal Information: We may use your personal information in the following ways: a. for you to create an account to use any of the services we provide to account holders; b. for you to make a table reservation or be alerted to table availability; c. processing an order for collection or delivery; d. for us to respond to any correspondence; e. to contact you with information about our products, services, news and special offers, if you’ve given your consent when you registered with us; f. making sure you get the best experience from the Site - depending on what computer or device that you’re using; g. notifying you about changes or updates to the Site; h. carrying out market research and product development; i. meeting legal, regulatory and compliance requirements; j. investigating any complaints about the Site; or k. investigating any safety or security incidents or breaches. We will use your personal information in the following circumstances: a. Where we need to perform the contract we have entered into with you, e.g. in the processing of an online or eat in order, making a table reservation etc. b. Where we need to comply with a legal obligation, e.g. in the investigation of a complaint or accident. c. Where it is necessary for our legitimate interests, e.g. to gather feedback from you on our products and services. d. Where we have your explicit consent to do so, e.g. if you have signed up to receive our regular newsletter emails. 3. Sharing of Personal Information We only share information with companies that we use to help us better understand and serve you. Where we share your Personal Information, we ensure that they will only use it for the purposes outlined in this Privacy Policy. We may disclose Personal Information about you to other third parties to comply with applicable laws and regulations, where we have been requested to do so by the police, a regulatory or government authority in the investigation of suspected illegal activities, with auditors or legal professionals to obtain professional advice or where there’s been a complaint concerning your use of the Site or where we believe that there has been non-compliance of our Privacy Policy by you. When you place an order with us for delivery, we will share the personal information required by our partners to fulfil your order. Any online payments you make may be processed by a third-party processor who may store your payment card details, with your consent, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function. We may also share Personal Information with third parties for marketing, advertising and strategic purposes to help us understand customer trends and patterns. We have agreements in place that define what third parties can and cannot do with your Personal Information. We also conduct periodic reviews of third parties to ensure compliance. We will only send marketing to you where you have previously consented to receiving marketing materials from us. It’s possible that we could merge with, be sold to, or be acquired by a third party. In accordance with the conditions of this Privacy Policy, we may share your Personal Information with any successor company. We may use services that record the screens you visit on our website and high-level device information, which do not collect personally identifiable information and do not track your browsing habits across apps or websites. 4. Security Measures The transmission of information via the internet is not completely secure. Although we take steps to protect your information, we do not guarantee the security of your data transmitted to the Site; any transmission is at your own risk. We implement reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. 5. Storage of Personal Information We will only store your personal data in the UK. This means that it will be fully protected under the Act. Where relevant, please keep your password confidential and secure. We will not be liable for any unauthorised access or transactions entered into using your name and password where it has been shared with your permission or adequate steps to prevent sharing has not been taken. We will not keep Personal Information for longer than is necessary for legitimate business purposes or than is required by law. 6. Links, advertisers, third party sponsors & ad-servers Our Site may contain links to other services provided by other data controllers that are not covered by this Privacy Policy and where information practices may be different from ours. You should consult the other services' privacy policies on such third-party services before submitting any Personal Information, as we are not responsible for and have no control over Personal Information that is submitted to, or collected by, these third-party services. We may offer content that are sponsored by or co-branded with identified third parties (e.g., competitions or promotions). These third parties can obtain Personal Information that you agree to submit to them to make use of the offer. We are not responsible for the collection and use of your Personal Information by these third parties. Third parties may provide us with data collection and reporting about the use of our Site, as well as assist delivering relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy. 7. Access to your Personal Information The Act gives you the right to access your Personal Information that we hold. To protect your privacy and security, we will take reasonable steps to verify your identity prior to carrying out your request. We are entitled to charge a reasonable fee for providing a copy of your Personal Information to you if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. You have the right to ask us to update or amend any information that is wrong, ask us to stop sending you marketing information or to delete your account and the associated Personal Information. If you have any questions about what we do with your Personal Information, ask us to make any changes to your account or to make a complaint please contact us via: telephone on 020 7367 0083 email at info.taotaoju@gmail.com by post at 15 Lisle Street, London, WC2H 7BE. We hope we can answer any questions or resolve any problems but if you are still unhappy then you can contact the Information Commissioner’s Office via their webservice www.ico.org.uk 8. Age Limits The Site is not intended for children and are therefore only to be used by those aged 16 or over. Those aged under 18 should have their parents or guardians’ permission. 9. Changes to this Privacy Policy This Privacy Policy may be amended from time to time. Any such changes will be posted on the Site. Terms And Conditions Of UsePrivacy Policy