Home Who we are Business challenges What we do News and views Contact us Helping improve business process and enhancing customer experience Capita Life and Pensions Business challenges Omni-channel customer engagement and retention Omni-channel customer engagement and retention Customer expectations have changed significantly over the last decade. Traditional mail and telephone operations are becoming increasingly outdated with consumers looking to buy and manage their policies online. Companies that can't offer an omni-channel experience are potentially losing out on new business but also risk losing existing customers to competitors. At Capita, we know how important it is to deliver high quality customer journeys that engage and delight your customers. Our blend of talent and technology can help improve your Net Promoter Score (NPS) scores and drive up sales and retention rates. Follow the links below to discover how we can work alongside your organisation to tackle areas such as your customer engagement and retention. Customer contact management Learn more General policy servicing Learn more Internet of Things (IoT) Learn more Portals and apps Learn more Robotic process automation Learn more Robo-advice Learn more Data analytics Learn more Other business challenges In-force optimisation for customers and systems Let us manage your resources and help you to enhance your internal resources. Learn more Rapid new market entry (international) Whether you are an existing provider looking to launch new products or a market entrant, our virtual product solution encompasses all your technology and administration needs. Learn more Minimising operational risk and improving compliance We can help organisations adopt a customer-centric digital enterprise, minimise risks and improve compliance. Learn more Connecting with you Get in touch if you have a question or would like to explore how our solutions could help your organisation. Get in touch Awards and accreditations Accessibility Regulatory Information Cookies & Privacy Sitemap Terms & Conditions Legal Capita SIP Services UK Modern Slavery Act Gender Pay Gap Reporting Capita Life & Pensions is a trading name of Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited. Part of Capita plc. www.capita.com. Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited are registered in England & Wales No: 4359665 and 2424853 respectively. Registered Office: 65 Gresham Street, London, EC2V 7NQ. Separately authorised and regulated by the Financial Conduct Authority. * Not all services listed are provided by Capita Life & Pensions Services and may be delivered via our technology partners or other parts of Capita plc. © 2020 Capita Life & Pensions Services Limited. All rights reserved. Connect with us