AFTER SALES From the beginning, we offer extensive customer support – evaluating all technical requirements even after the delivery date – ensuring correct installation and on-site maintenance. Once the product has been delivered and installed, we will continue to follow-up with our client, ensuring quick customer service. At Velan ABV, we manage and coordinate all stages of the process. We provide end-user technical support – providing spare parts, on-site service and maintenance, and ensure our presence across the globe with a network of authorized service shops. 1 WEEK for commercial offers 72 HOURS for reaching the onsite installation 65 SERVICE shops worldwide Spare parts When it comes to spare parts, customers can have peace of mind knowing that Velan ABV will expedite their request while respecting deadlines and procedures. Spare parts are mainly supplied through two ways. In certain cases, and on the basis of customer requirements, we provide a set of spare parts along with the product. Otherwise the spare parts are directly shipped to the client. Our team is efficient and flexible and, in most cases, will respond to your inquiry within one working day. We ensure the best possible service with many spare components in stock and available in 24 hours. On-site customer service We have the capability of mobilizing the most experienced service providers from around the world to help our customers find pragmatic solutions to the unique challenges encountered on-site, ensuring we can meet your maintenance and service requirements whatever your location. Velan ABV technicians are OPITO BOSIET&HUET certified- Basic Offshore Safety Induction & Emergency Training- for facing with hazards encountered in offshore installations. Service shop Worldwide Velan is committed to providing the right solutions to you challenges by staying up to date with our customers’ needs, allowing us to problem solve and find alternative options when necessary, in the shortest possible time. We have a network of authorized valve service and repair shops around the world that are your best choice for servicing your Velan valves. By listening, collaborating, and making our customer’s needs our top priority, we hope to build a solid partnership for years to come. Find our service locations> Customer training We offer a comprehensive portfolio of technical training classes for our entire range of products. Training can be conducted at the customer's location, in our manufacturing facility, or by joining our online webinar – offering a unique opportunity to gain comprehensive knowledge of Velan’s product range and remain in touch with our staff. Velan ABV S.r.l. Via Romana Ovest 27b | 55016 Porcari (LU), Italy Phone +39 0583 403587 | Fax +39 0583 949920 Società a socio unico soggetta alla direzione e coordinamento da parte di Velan Inc. Capitale Sociale: Euro 1.000.000,00 interamente versato C.F.: 01751390467 | P. IVA / VAT: IT01751390467 Numero di iscrizione al Registro imprese di Lucca: N.REA LU-168706 Created by Corilla Applications Upstream Midstream Products Ball valves Check valves Control valves Gate valves Actuators Utility News Downloads My Velan Corporate Privacy policy Notice We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. You can consent to the use of such technologies by closing this notice. Learn more and customize Accept ×