Home Legal Statement Sitemap Blog Gallery BG EN DE COMPANY\ SERVICES\ CLIENTS\ CAREERS\ CONTACTS Sofica at a glance\ Management Team\ Technology\ Certificates\ Partners\ News WE PAIR EXPERIENCE AND ENTHUSIASM TO SERVE WORLD-CLASS CLIENTS › Request a quote Print Decrease font size A Increase font size Home SOFICA AT A GLANCE Vision & Mission Sofica Group is the regional outsourcing market leader, aiming to be a top 5 service provider in CEE in terms of size, stability and quality of services. Our mission is to bring value to each client and business process we serve through our strong and professional team, agile business model and state of the art technology. Competitive Advantages Ability to develop customized tailor-made solutions Flexible and result oriented partner Financially stable, independent service provider Professional CC and Telecom infrastructure About Sofica Founded in 2004, Sofica Group has become the largest independent BPO provider in Bulgaria. The company is part of TeleTech Holdings Inc. (NASDAQ: TTEC), a leading global provider of technology-based customer engagement solutions. We currently have an operational capacity of 1100 seats split in three locations – Sofia and Plovdiv, Bulgaria and Skopje, Macedonia. Our experience allows us to provide leading local and global clients with a broad range of tailored BPO, ITO and HRO services. The convergence of these diverse types of outsourced services is one of our leading competitive advantages. This combines with a commitment to deploy the latest information technologies in the development and improvement of our service portfolio. The result is a financially stable, rapidly-growing (35% YOY 3yr. Ave.), regional leader in BPO services with a focus on: Quality – proactive constant improvement of our services means we can guarantee to achieve results exceeding initially set parameters, certified against ISO 9001 standard. People – careful selection and continual efforts towards motivation of our main asset, our people, has lead to a supportive working environment providing a variety of career growth opportunities. Professionalism – our rooted experience has lead to the creation of a hand-picked global partnership network allowing us to manage large and medium-sized corporate structures. Security – we understand our clients’ needs to rely on the security of information held and handled by us. At Sofica Group we pay great attention to information security with a commitment to its continual development and improvement, compliant to Information Security Management System - ISO 27001 View Larger Map BULGARIA Population: 7.4m / Labour force: 4.6m / Time zone: GMT+2 / EU and NATO member / 10% corporation tax ОUTSORCING АDVANTAGES Lowest labour cost in the EU Stable economic and political environment Broad higher education network with many industry-suitable graduates Proven tradition of specialisation in languages: major, local and niche Highly skilled, dextrous and flexible talent base Ample Class A office space View Larger Map MACEDONIA Population: 2m / Labour force: 0.93m / Time zone: GMT+1 / Denar pegged to EUR / 10% corporation tax OUTSOURCING ADVANTAGES Developed educational system Young, educated & skilled workforce Abundance of both regional and major language skills Significant annual influx of fresh talent from secondary & higher education Sufficient Class A office space Low labour costs compared to Bulgariа Governmental support to the outsourcing industry Sofia, Bulgaria Phone: +359 2 400 85 00 Address: Business Park Sofia, building 3, 1766 Sofia Skopje, Macedonia Phone: +389 2 510 19 11 Address: 11A Vladimir Komarov str., Synergy Business Centre, floor 1, 1000 Skopje Plovdiv, Bulgaria Phone: +359 2 400 85 00 Address: 5 Dunav bul., Royal City Business Centre, building В1, 4003 Plovdiv Newsletter subscription Follow us on: Google+ LinkedIn Twitter Facebook Home Legal Statement Sitemap Blog Gallery © Copyright 2004-2014 Sofica Group. All Rights Reserved.