What we do Business issues Case studies Blogs ClearSight Contact Twitter LinkedIn Business banking service quality - Northern Ireland Independent service quality survey results Business current accounts Date Published: August 2021 These results are from an independent survey carried out between July 2020 and June 2021 by BVA BDRC as part of a regulatory requirement, and we have published this information at the request of the providers and the Competition and Markets Authority so you can compare the quality of service from business current account providers. In providing this information, we are not giving you any advice or making any recommendation to you. SME customers with business current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and business centres, SME overdraft and loan services and relationship/account management services to other SMEs. The results show the proportion of customers of each provider, among those who took part in the survey, who said they were ‘extremely likely’ or ‘very likely’ to recommend each service. To go straight to a particular set of results, click the links below. Overall service quality Online and mobile banking services SME overdraft and loan services Relationship/account management Service in branches and business centres Alternatively, you can download the full results as a PDF here. To learn more about the survey, click here. You can learn more about the personal banking service quality here. Overall service quality Online and mobile banking services SME overdraft and loan services Relationship/account management Service in branches and business centres Participating providers: AIB**, Bank of Ireland UK, Danske Bank, Santander, Ulster Bank. Approximately 600 customers a year are surveyed across Northern Ireland and the Republic of Ireland for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period. 3,000 people were surveyed in total. Results are updated every six months, in August and February. *SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes). **Before February 2020, interviews with AIB were reported as First Trust Bank If you'd like to learn more about the methodology used, you can download a detailed guide here. KEY BENEFITS Click here to find out more about our work in the financial and business sectors Click here to learn more about the Business Opinion Omnibus Click here to learn more about the SME Finance Monitor Blogs What we do Business issues Case studies Blogs Contact Coronavirus Connect Latest opinion Five things we learned from our mystery visits to Scottish Attractions Sustainability in Indonesia – it’s development stupid! Cultural attractions ‘should’ inform visitors about links to slavery - our research reveals Latest tweets @BVA_BDRC Yesterday we hosted a Christmas event in support of @Coram, where we decorated our own gingerbread cookies, put up decorations in the office and on our tree, enjoyed mulled wine and listened to some Christmas music! A massive thank you to everyone who donated and came along!pic.twitter.com/XyfEVmfQCM Arrived #ScotTourismConf @eicc just in time to catch #JonYoung of @BVA_BDRC sharing latest insights about customer sentiment, comfort levels, desire to visit attractions etc. Visitor sentiment research like that commissioned & shared openly & freely by @alva_uk has been criticalpic.twitter.com/TQnWjwyc2j BVA BDRC Privacy Notices Terms & Conditions Corporate Social Responsibility Careers at BVA BDRC Statutory Information Quality Policy