HOME ABOUT US THE HOMES THE ROOMS THE STAFF ADMISSIONS POLICY CONTACT US THE STAFF ALL HOMES ARE STAFFED ON A 24/7 BASIS IN RATIOS OF STAFF. All Homes are staffed on a 24/7 basis in ratios of staff: residents approved by the Care Quality Commission and Hertfordshire County Council Contracts Unit. The Company philosophy of “person centred care” is reinforced by a six week induction programme and an extensive training programme which is participated in by all staff members, including kitchen and domestic. All Managers, Deputy Managers and Assistant Managers hold extensive certification ranging from Registered General Nurse, Social Care, and Management courses. They are qualified trainers and all have extensive experience of nursing and/or care home management. Training for all staff includes all mandatory subjects such as Health & Safety, Fire Safety, Food Hygiene, Manual Handling, First Aid, Dementia Awareness, End of Life Care, and many more, and training is carried out by in-house and outside trainers. Many staff also hold NVQ certification, Levels II and III and upward, in health and social care. An important part of training is to encourage and promote caring, patient attitudes in our staff whose primary role is providing good care to Service Users. We encourage flexibility in work systems and a cheerful, polite and understanding approach. A friendly person-oriented attitude is encouraged, whilst retaining professional standards at all times. All Homes operate a ‘knock and wait’ policy whereby staff always knock on a Service User’s door and wait to be invited in. Staff are also trained in our philosophy which aims to up-hold the basic rights of each of our Service Users: Privacy – The right of every individual to be left alone or undisturbed and free from intrusion or public attention into his/her affairs. Dignity – The right of every individual to be recognised for their intrinsic value as a person regardless of circumstances. To have their uniqueness and personal needs treated with respect. Independence – The right of every individual to act and think without reference to another person, and even where this may incur a degree of calculated risk. Choice – The right of every individual to select independently from a range of options. Rights – The right of every individual to the entitlements associated with citizenship. Fulfilment – The right of every individual to realise their personal aspiration and abilities in all respects of daily life. Sharing is caring! © Copyright Wilton House Care Homes | Privacy Policy COVID-19 Update