Toggle High Contrast Toggle Font size HOME RESIDENTS BUSINESSES CITY SERVICES NEWS JOBS GOVERNMENT You are here: Home / Water Services DRINKING WATER STORMWATER SANITARY SEWER WATER SERVICES “Serving Citizens With Clean Water for Public Health” DRINKING WATER CONTACT QUALITY CONTROL RATES AND FEES WATER ENGINEERING WATER FILTRATION PLANT WATER QUALITY REPORT Water & Sewer Rates & Fees Submit An Issue 2020 Water Quality Report OVERVIEW AND SUPPORT DIVISIONS The City of Kingsport Water Services Division consists of the following support divisions that work together to transform and deliver reliable and high quality water service to your home or business! Customer Service Center is where water service is initiated, bills are processed, complaints are reported and assistance is given to find the answer to questions you may have concerning water service. Water Treatment Plant is where raw water from the South Fork of the Holston River undergoes physical and chemical treatment processes to produce hight quality potable water. Water Maintenance performs reactive and proactive work such as repairing breaks, replace existing water lines, extending transmission lines for growth, making taps to establish new water service connections, etc. Water Quality Control maintains an on-going flushing and backflow prevention programs and responds to water quality complaints. Reading & Services read meters, change meters, test meters and check work requests to determine urgency and the type of work that will be required. Engineering is responsible for project and construction management of capital improvement projects and for construction management and inspection on all private developments outside the city’s urban growth boundary. For water, sewer, or stormwater emergencies call 423-229-9416 Monday through Friday, 8 a.m. – 5 p.m. or 423-246-9111 after hours. ABOUT WATER Have you ever wondered how the water that flows down the South Fork of the Holston River is transformed into high quality potable water and delivered as a reliable water source to your home or business? It begins by being pumped from the South Fork of the Holston River to the Water Treatment Plant where it undergoes physical and chemical treatment processes to produce high quality potable water. Next, the water is then pumped from the plant into the Distribution System that consists of water tanks, pump stations, transmission lines, service lines, meters, etc. Reactive work such as repairing breaks, responding to customer complaints, etc., and proactive work such as line replacement, water quality programs and capitol improvement projects, provide you with reliable and high quality water service! KINGSPORTTN.GOV Accessibility Statement Web Accessibility ADA Compliance Privacy Statement Human Resources Contact Us QUICK LINKS Fraud, Waste & Abuse Job Opportunities Site Map Special Event Application Surplus Property Information Voting & Elections IMPORTANT NOTICES Notices & Outages Closing & Delays BMA Agendas & Minutes State of the City – Year in Review PARTNERS Visit Kingsport Move To Kingsport Downtown Kingsport Kingsport City Schools © 2021 The City of Kingsport, Tennessee. Built With love by The NET360 - Version 1.44