Language / 语言 +44 1277 635800 info@tanint.com Upload CV Login/Register About Us For Employers Knowledge Centre MEETINGS For Job Seekers Callidus ICM JOB SEARCH Location: United Arab Emirates Salary: Type: Contract Start Date: ASAP Posted: 15 days ago Contact: James Bundock James is recruiting for a Callidus ICM role based in the UAE, on a 12-month extendable contract. Responsibilities: - Monitoring of the production system & ensuring its performance and stability - Action on issues reported by L1/monitoring teams. - Coordination with L3/vendor team for restoration of any faults Trouble Tickets resolution – Resolve day to day customer issues Coordination with IT/network teams to resolve any operational or functional issues - Responsible for answering adhoc requests from various teams Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches Deploy CRs on production environments and ensure smooth system performance Follow ITIL processes and exhibit expertise in Incident, Problem and change management Ensure SLA compliance for application and trouble tickets Proactive competence development of self in new solution areas & certifications - Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them. Requirements: - Admin knowledge for Callidus Commissions / On Cloud (TrueComp Manager) Good knowledge on Informatica ETL tool and SPM. - Expertise in SQL, PL/SQL procedure and packages Good knowledge on On Demand Framework, Compensation rules, Compensation modelling Expertise in Callidus reporting tools such as crystal reports, commission reports. - Expertise to troubleshoot data integration issues, commission issues, report issues. - Should have analytical skills to do RCA and help fix the issues. Familiar with Unix/Shell Scripting Good communication skill Strong SQL knowledge Knowledge of deployment and maintenance of ICM, Callidus related binaries. - Should be willing to work in 24*7 environment Key Qualifications: - Education : Graduate in Computer Science or similar - Minimum years of relevant experience: 2 years into ICM, Callidus GO BACK APPLY FOR THIS JOB Share APPLY FOR THIS JOB SHORTLIST Get similar jobs like these by email CREATE ALERT By submitting your details you agree to our T&C's Contact Us Europe Americas Mexico Middle East Africa Asia Pacific Shenzen, Futian NEO Europe Tangent International Limited/Tangent International Group Plc 11 Woodbrook Crescent Billericay, Essex, CM12 0EQ United Kingdom email: info@tanint.com tel: +44 (0) 1277 635800 fax: +44 (0) 1277 633133 COMPANY POLICIES HOME SECTORS ABOUT US CLIENTS CANDIDATES All content copyrighted Tangent International © All rights reserved Recruitment Website by Volcanic