HOME ROOMS OFFERS GALLERY DINING WEDDINGS CONFERENCE SPA SEE & DO LOCATION GIFT VOUCHERS CHRISTMAS BOOK NOW TERMS AND CONDITIONS TERMS AND CONDITIONS Terms and conditions for Great National Hotels. All rates we quote are, of course, subject to availability and alteration. All special offers quoted are limited and subject to availability and may be subject to a minimum stay. While every effort has been made to ensure the accuracy of all information, Great National Hotels & Resorts cannot accept liability for any errors or omissions and we reserve the right to change information and descriptions of listed hotels and products and to amend the manifest error in the quoted prices. CANCELLATION POLICY (in relation to the Coronavirus situation at 15.6.21) Following Government advice & guidelines, currently there are no restrictions on travel. All cancellation policies will be adhered to as per time of booking. If the Government advice changes, in that non-essential travel is cancelled – any reservation within the time frame of the travel ban imposed, a full refund of any monies paid or amendment of reservation to an alternative date. ONLINE BOOKINGS Please note that different terms, conditions and cancellation policies in relation to all online bookings via all The Great National Hotels & Resorts branded websites may apply, depending on the hotel and room or rate type selected. Please read the room rate details that are provided carefully before you make your online booking. Once your booking is made, you will also receive an email outlining your reference number and reservation details. In the event that you have to cancel your reservation, you will need your confirmation reference number, as well as the email address used to make the reservation. NON-PERFORMANCE If for reasons beyond the hotel's reasonable control, including, but not limited to, strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disaster, acts of war, acts of God, fires, flood or other emergency conditions, or due to any delay in necessary and essential repairs of the hotel, the hotel is unable to perform its obligations under this agreement, the non-performance is excused and the hotel may terminate the original agreement without further liability of any nature. In no event shall the hotel be liable for consequential damages of any nature, for any reason whatsoever. ADVANCED PURCHASE RATE When booking an Advance Purchase Rate your credit card will be charged for the entire stay at the time of booking and the cost is completely non-refundable. A cancellation or change will result in forfeit of the cost of the reservation. PAYMENT & PAY AS YOU GO You will be asked to guarantee your booking with a debit or credit card including your 3 digit security code. We accept American Express, MasterCard, Maestro, Visa & Visa Delta. In order to support current COVID protocols and a contactless payment system, all bookings are to be paid in full on arrival. Additionally, goods and services are to be paid for as you go (pre-authorisation or room charges will not be available). PACKAGES All packages are available at any Great National Hotels & Resorts, subject to room availability. If you book a Stay Longer package and check out early, you will be charged for the full stay. CANCELLATIONS Cancellations must be made within the cancellation period signified on the reservation confirmation. If notice of cancellation is not received by the required date, the hotel will charge one night's accommodation. Please note that some rates (e.g. Advance Purchase and Last Minute Rates) are non-refundable and in the event of a no-show, the full charge of the booking is taken from your credit card. PROMOTIONS AND OFFERS All promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All special offers are subject to availability. SITE USE Our www.greatnationalhotels.com website and all other Great National Hotels & Resorts branded websites are intended to assist in determining availability and booking your hotel reservation. Apart from printing information in connection with your travel, you are not allowed to reproduce, replicate, sell, resell or otherwise exploit these websites unless we provide you with prior written permission to do so. ELIGIBILITY OF USE Use of www.greatnationalhotels.com and all Great National Hotels & Resorts branded websites is restricted to people over the age of 18 who can enter into binding contracts. PASSWORDS We urge all our customers to protect accounts passwords and accept responsibility for all account activity that occurs as a result. LINKS TO THIRD PARTY WEBSITES We provide links to other sites that we believe may be of interest to you at www.greatnationalhotels.com but we are not endorsing or recommending these sites or the services or material provided by them. We, therefore, accept no responsibility for the materials, services or other situations at or related to, or from, any other website. JURISDICTION This contract is governed by the laws of Ireland. While every reasonable effort has been made to ensure the accuracy of information, the content of www.greatnationalhotels.com (or any other Great National Hotels & Resorts branded website), may include technical, typographical or content errors. Therefore, it is important to refer to the following disclaimer information, before using a Great National Hotels & Resorts branded website. WARRANTY DISCLAIMER The content of www.greatnationalhotels.com is provided "as is" without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. Great National Hotels & Resorts also does not warrant the accuracy or completeness of the information, links or graphics found on www.greatnationalhotels.com or any other Great National Hotels & Resorts branded website. Great National Hotels & Resorts may make changes to the content or policies at any time without prior notice. LIMITATIONS TO LIABILITY In no event shall Great National Hotels & Resorts or any of its subsidiaries, hotels or affiliates be liable for any direct, special, indirect or consequential damage or damages arising out of your access or use, or your inability to use any Great National Hotels & Resorts branded website, or any materials or recommendations made by third parties on www.greatnationalhotels.com. You hereby waive any and all claims against us and our subsidiaries and hotels arising out of your use of our websites or any materials or recommendations of any third parties on our website. PRICING ERRORS The company and Great National Hotels & Resorts reserve the right to cancel contracts based upon incorrect information having been displayed in relation to price or service. RATES All rates quoted are per room per night, are subject to availability and include Value Added Tax (VAT) & Services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion except Leisure break vouchers. Supplements will be applied for single and family room occupancy and when Premium, Deluxe or Suites are selected. Until 31st March 2022, VAT on accommodation, food and non-alcoholic beverages will be charged at 12.5%. On golf, spa, alcoholic beverages and sundries, VAT will be charged at 20%. Ruthin Castle Castle Street RUTHIN LL15 2NU North Wales United Kingdom CONTACT US +44 (0) 1824 702664 +44 (0) 1824 705978 reservations@ruthincastle.co.uk GET THE RUTHIN CASTLE APP All you need to know during your stay with us, in one handy app: A member of Classic British Hotels Book independent. Be individual. Stay inspired. Each Classic British Hotel is independently owned and operated. See Ruthin Castle Hotel on the Classic British Hotels website. TERMS AND CONDITIONS | PRIVACY POLICY | SITEMAP © 2021 Ruthin Castle Hotel | website powered and built by Revanista