Home About Personal Products Commercial Products News, Insights & Useful links Contact Us COVID-19 Coronavirus Home About Our Culture Our Culture Our Culture We believe in providing professional advice and ensuring that our clients are fully informed at all times. The highest standards are a prerequisite of our service charter and our ambition is to become your preferred and trusted partner. There are 8 areas in which we judge ourselves: Accountability: to be totally accountable of our actions and ensure we at all times action everything that we say we will do. Consistency : Consistency of approach that our clients can be assured of the same service standards throughout the life of their policy. Communication: We will at all times communicate effectively using language and format that everyone can understand. Results: We monitor results as we believe that not only the acquisition of new clients but also the retention of existing clients is a qualification of our performance. Role Model: We believe in leading by example and setting the highest possible standards. Client Experience: we regularly monitor our clients experience in order to maintain the highest standards, by examining and monitoring staff, complaints and insurers. Competency: Our staff regularly undergo competency assessments and our staff are required to continually take part in continuous professional development. We believe in helping our staff achieve industry wide accreditations and qualifications. Professionalism: We believe it is of paramount importance that our staff conduct themselves in a professional manner at all times. The Team History Our Culture Why use an Insurance Broker Why use an Independent Financial Adviser Testimonials FOLLOW US Follow us on social media NEWSLETTER SIGNUP Sign up for newsletter ABOUT The Team History Our Culture Why use an Insurance Broker Why use an Independent Financial Adviser Testimonials PRODUCTS Personal Insurance Personal Financial Commercial Insurance Commercial Financial © Rigby Financial 2021 Call Us: 01744 886077 Fax us: 01744 889944 Unit 4b Millbrook Business Pk, Mill Lane, Rainford, St Helens, Merseyside, WA11 8LZ Ralph A Rigby Insurance Services Ltd t/a Rigby Financial, Registered in England No. 5038856 Rainford Financial Services Ltd t/a Rigby Financial, Registered in England No. 06048581 Designed by Media and Digital We use cookies to help create a great online experience. By continuing to use our website you accept that cookies may be stored on your device. It’s standard stuff, but if you’d like to know more click Cookie Information. I am fine with this