Call Us Now: 020 8166 4540 info@redsquid.co.uk Our Solutions About Blog CSR Contact Us Redsquid'S Contact Centre Solution A contact centre has become essential, as a key factor of todays multi-channel customers are that they need instant gratification, and they are impatient to get it. Customers easily jump from channel to channel – and therefore brands are expected to do the same. Your business should be available at customer touch-points and additionally offer instant support through live chat, and likewise provide answers on social media. This solution gives your agents access to past customer behavior so that they can offer a faster, better and more intelligent support. Our Contact Centre Solution In a Nutshell Speak To An Expert About Our Contact Centre Solution? Get In Touch Today Customer Friendly Upgrade your customer experience, and make it a pleasant experience for customers to call your helpline. In addition to this, our solution also offer many features that will help like call back, chat bots and social media communication lines. Customer Engagement Open up for all lines of communication with your customers and get higher customer engagement rates in return. Above all our solution will let your business be a proactive part of the dialogue, so that you gain customer satisfaction and loyalty. Faster Support A key factor for todays multi-channel customers is that they need instant gratification and they are likewise impatient to get it. Therefore your business should be available where your customers are to fix issues instantly, and gain customer satisfaction in return. Intelligent Support Make sure your call agents already have access to past consumer behaviour and their history. As a result it will make them capable of delivering a faster, better and more intelligent support to your customers. Maximize Performance With our contact centre solution all communication happens through a single application. This makes it possible for your agents to swiftly move across channels and by doing so, meet the customer where they are. Customer Analytics Make sure your business have access to all customer information and insight in past customer behaviour. When your agents know each answer a customer have received in the past and also how they reacted, they will as a result be able to give the ultimate service when they reach out again. Additional Benefits Of Our Contact Centre Solution Meet Your Customers Where They Are Many customers today reach out to company’s on social media. Therefore your business needs to make sure that you are present and capable of resolving the problems where they are. As a result this will give you higher customer satisfaction and consequently reduce burdens on voice agents. Better Marketing Campaigns Make your communication two-way while letting your agents proactively answer customers questions online. In short you can make sure the conversation is steered in the right direction, and avoid possible damaging conflicts. What Makes Omni-Channel Contact Centres Different? The modern contact centre now plays a critical part in a company’s ability to stay ahead of competition and keep up with customer demands. These demands have changed rapidly with customers now using an increasingly wide range of channels yet expecting ever more rapid response times. Our solutions allow you to interact with your customers across a wide range of digital channels such as: email, video, messaging and social media, in addition to traditional voice. All customer communications, regardless of channel, are aggregated into a single view which gives your agents the full picture of customer contacts and results in a quick and efficient response. This software has been shown to transform contact centre operations by reducing waiting and issue resolution times, increasing customer satisfaction and drastically reducing costs. We Have Great Answers Ask Us Anything Contact Centre What Is A Contact Centre Solution? Why Use A Contact Centre? How Does A Contact Centre Affect Customer Service? How Is A Contact Centre VS An Answering Service? Who Should Use A Contact Centre? What Are The Different Types Of Contact Centres? What Is The Difference Between A Contact- And A Call Centre? What Is Call Centre Automation? Wondering If Our Contact Centre Solution Could be Right For Your Business? At Redsquid we know how hard it can be to find just the right solution for you and your business. Therefore all of our solutions can be tailored to fit your business needs. Many of our solutions are scalable, which means you can change them along the way as your needs change. Furthermore you will never pay for more than what you need. We want to make a difference to your business. Therefore we constantly do our best to make your business more efficient and reduce costs as the same time. Are you interested in what we can do for you with our solutions? Get in touch, or leave us a message so we can get back to you. Speak To An Expert Today We Strive To Make A Difference To Your Business! Let'S Do It Together Meet Our Clients London office: Redsquid Communications, Floor 2, Premiere House, Elstree Way, WD6 1JH Oxford office: Boston House Grove Business Park Wantage Oxfordshire OX12 9FF Thame office: Network House, Stationyard, Thame, Oxon OX9 3UH 020 8166 4540 info@redsquid.co.uk GDPR Compliance Equality, Diversity & Inclusion Policy Privacy Policy Site Map Copyright 2021 Redsquid Communications | All Rights Reserved