PLAYTRI RENTAL FAQS “ “I really appreciated the professionalism of your team at IRONMAN Panama City. The quality of the bike accessories was much higher than what I expected. The rental process was smooth and easy and I truly enjoyed not having to roll my bike back to the Hotel after the race.” — Patrick Q. Why rent? A.Saves You the Hassle: You don’t want to go through the hassle of disassembling, boxing, reassembling, shipping or flying with the bike, then disassembling, boxing, reassembling, boxing and shipping or flying again. Saves You Money: Flying with a bike can cost $400-600 round trip. Shipping it even two-day can cost $300-500 round trip. If you fly with a bike box, you usually need to rent an SUV or Minivan so you can fit your bike box in the car. Our bikes come tuned up and ready to race so it saves you the cost of a tune up. No Time Away From Biking: You don’t want to drop your bike off several weeks before the race to work around a transport company’s time frames. You Can Upgrade: You have a decent bike, but this is a great chance to test out a high-end bike that will improve your race performance over your current bike. The rental fee can be credited to a future bike purchase at Playtri. Things You Can’t Plan For: Your bike doesn’t make the flight, it gets lost in shipping, TSA doesn’t unpack and repack your bike with the same TLC that you did. Q. How do I know what size fits? A. We have trained bike fit experts who will assist you in getting the perfect fit. Below is a general guideline to give you a better idea of your size range – if you don’t know. Of course, there are exceptions, and if you aren’t sure, please contact us at bikerental@playtri.com at least 2 weeks before your rental is scheduled. Q. Who will fit me to the bike? How can I be sure that the bike will work for me? A. At the event, we will have a qualified bike fitter and a certified bike mechanic to make sure that when you leave the PLAYTRI booth, you are ready to race. Q. Where will I pick up the bike I have reserved for the race? A. We are the official triathlon store of the USA Triathlon Multisport National Championships Festival event and will have a large tent at Athlete Village. Come to the service section of the tent and we will get you taken care of. Q. When can I pick up my bike before the race? A. Your bike will be available as soon as the expo opens. The online registration you go through will have a reservation time so that we can be ready for you. We recommend picking your bike up as early as possible so that you have several days to ride and familiarize yourself with the bike. Bike pick up must be completed no later than an hour before bike check in. Q. How do I return the bike after the race? A. When you pick up your rental bike, return options will be specified before you leave the booth with your bike. We do our best to retrieve the bike while you are out on the run to reduce your post race responsibilities! Q. What accessories does the bike come with? A. The bike comes with race wheels, one water bottle case and flat kit. Q. What should I bring? A. Bring your pedals, helmet and any other accessories you want. Q. What if I really, really like my current saddle? Can I bring that one along? Do you have different saddle choices? A. You can bring your own saddle if you’d like and we will swap during the fit. Q. Will I have different options for gearing the bike? Can I change the cassette? A. We will not change out componentry, chains, or cassettes for each event. The bikes will come properly geared for each event. You can bring your own race wheels if you’d like. Q. Will a hydration system be provided on the bike? A. Each bike will come with one bottle cage. The cage will hold standard water bottles. Please note that size small and extra small bikes will not hold 24-ounce bottles. Q. Can I bring my own hydration system to be mounted on the bike? A. Yes, as long as it can easily be attached. The current hydration systems by brands like XLAB, Profile Design and Speedfil are easy to add to your bikes. Q. Does the bike come with a bike computer or mounting system? A. No, we do not include a computer on the bike. Most athletes are using the more sophisticated GPS-enabled systems in the marketplace. We can assist you with basic mounting of yours if necessary. Q. What if something happens to the bike? A. You are ultimately responsible for the bike from the time you pick it up until the time you return it. If there is damage to the bike, you are responsible. If the bike is lost, stolen or damaged, you are responsible for the repair or replacement of the bike, wheels or parts that are missing or damaged. Q. Can I add my own race wheels to the bike? A. Yes, you can add your own race wheels to the bike at any time before bike check in. Please be aware that we are not responsible for the compatibility of your components. Q. Will you have pedals? A. The bike will not come with pedals. You will need to bring your own. Pedals are also available for purchase at our shop in the USA Triathlon Multisport National Championships Festival Expo. Q. Can I bring some of my own components to be put on the bike? A. No, we will not have time to swap out specific components. We can assist with a swap out to different race wheels, but no other specific components. Please be aware that we cannot be responsible for the compatibility of components with your personal wheels. Q. Will there be someone available to help me install my pedals when I pick up my bike? A. Yes, we will have a certified bike mechanic available onsite at all events. Q. What is the full process of the bike rental? A. It will work like this: You will fill out our online reservation form. On race week, you will pick up your bike from the PLAYTRI booth at the event during the USA Triathlon Multisport National Championships Festival Expo Hours. We will help set up your fit to the bike and make any necessary adjustments. After your race, you will return the bike in the same condition it was picked up. We will help remove pedals and other personal items from your rental. Please be sure we've removed everything, as we are not responsible for replacing forgotten items. Q. How far in advance do I need to reserve a bike? A. We are taking reservations now. If you have made the decision to rent a bike for your race, reserving now guarantees you a bike. We have a large selection of rentals, but it is best to reserve sooner to guarantee you get the bike you want. If you are booking within 10 days of the event, please contact usatmsf@playtri.com to confirm your rental is logistically able to make it to the event. Q. I need help. I can’t decide which bike to reserve. How can you help? A. Please email us at: usatmsf@playtri.com and provide us with the best way to contact you. A PLAYTRI expert will call or email you to help guide you to the bike that makes the most sense for your race-day needs. Q. Can I use my own wheels? A. Yes. Q. Where will I pick up the rental I have reserved for the race? A. We are the official triathlon store of the USA Triathlon Multisport National Championships Festival event and will have a large tent at Athlete Village. Come to the service section of the tent and we will get you taken care of. Q. How do I return the wheels after the race? A. When you pick up your rental wheels, return options will be specified before you leave the booth with your bike. We do our best to retrieve the wheels while you are out on the run to reduce your post race responsibilities! Q. Will you swap the wheels or do I have to? A. We will swap the wheels for you. It is important to note whether you have rim brakes or disc brakes before you rent as they cannot be used interchangeably. Q. What if something happens to the wheels? A. You are ultimately responsible for the wheels from the time you pick it up until the time you return it. If there is damage to the wheels, you are responsible. If the wheels are lost, stolen or damaged, you are responsible for the repair or replacement of the wheels or parts that are missing or damaged. Q. Will there be someone available to help me install my pedals when I pick up my bike? A. Yes, we will have a certified bike mechanic available onsite at all events. Q. What is the full process of the wheel rental? A. It will work like this: You will fill out our online reservation form. On race week, you will pick up your wheels from the PLAYTRI booth at the event during the USA Triathlon Multisport National Championships Festival Expo Hours. We will help set up your wheels on the bike and make any necessary adjustments. After your race, you will return the wheels in the same condition it was picked up. We will help swap the wheels post race. Q. How far in advance do I need to reserve a wheelset? A. We are taking reservations now. If you have made the decision to rent wheels for your race, reserving now guarantees you a wheelset. We have a large selection of rentals, but it is best to reserve sooner to guarantee you get the wheels you want. If you are booking within 10 days of the event, please contact usatmsf@playtri.com to confirm your rental is logistically able to make it to the event. Own Your Own Triathlon Store. Get Started. Learn More about our mission. Or email info@playtri.com for some quick info. CONNECT WITH US! TEAM CONTACT US NEWS COACHING RACES SERVICES YOUTH LOCATIONS CAREERS SHOP NOW © 2014-2021 Playtri. All rights reserved. Site Info.