Customers Careers Contact Us 0344 848 4440 Why Littlefish Managed IT Services Cyber Security Services Cloud Services IT Consultancy IT Support Desk Our UK-based, 24/7/365 ‘lights-on’, multilingual, outsourced IT help desk services are the beating heart of our Managed IT Service Provision – delivering industry-leading service levels and continual improvement from our London, Nottingham and Sheffield support centres. Find out more Service Desk End User Compute Infrastructure Management Robotic Process Automation Service Integration & Management Here for you 24/7 The Littlefish IT service desk is the beating heart of our managed IT service provision, offering organisations a window to the world of their users and acting as a key interface for Business Relationship Management. Providing global 24/7/365 availability, across multiple languages and time zones – we offer an always-on service, ready to support users whenever, and wherever, they are working. With user-experience at its core, the Littlefish Service Desk features an industry leading average response time of just 10 seconds and offers multiple situation appropriate communication channels suited to the needs of users, including phone, live chat, email and self-service functionality, all underpinned by strong Identity Management processes. Opting for outsourced IT services is a cost-effective investment. We help customers across a variety of industries achieve the level of support and user experience they desire through tailored IT Service desk services, delivered by 2nd and 3rd line technical engineers. Whilst our managed Service Desk is staffed by seasoned experts who can quickly resolve technical issues, they also genuinely care about your business and your users. Their priority is to understand your users’ activities from both a technical and business perspective so our IT Service Desk becomes a natural extension of your organisation. Our innovative ‘Pod’ system allows us to deliver users a tailored and personalised service, engendering familiarity, mutual trust and co-operation. Coupled with our shift-left approach to continual enhancement of business knowledge this allows us to achieve First Contact Resolution rate of 70% or greater. We proudly support Discover How Littlefish Can Help You How our Outsourced IT Services can help your business: Our outsourced IT help desk services are designed to consider and deliver tangible outputs in terms of improved business performance for businesses of any size. Providing enterprise-level IT support, unlimited scalability and affordable pricing structure, the team works around the clock to fulfil the needs of your organisation, no matter how large it may be. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like! Choose what to outsource: We can take care of everything for you or we can only manage a certain level of support, be it 1st or 3rd line. Just let us know what you need. IT Help Desk tailored to your company: Contact us around your core working hours, we even offer Out of Hours support for businesses that run 24/7 Proactive Monitoring: We offer 24/7 IT systems monitoring to prevent issues before they happen. It’s the best way to not only reduce but eliminate downtime altogether. Transparent IT Support Desk Reporting: Keep track of every support ticket raised and see how it progresses until it’s resolved. You can also access transparent reports about the overall performance of our IT support desk. Compliance & Licensing: Stay compliant with the latest industry regulatory standards and never miss on a license renewal again! Certified Service Provider: Our outsourced IT help desk services comply with the (SDI) and ITIL best practice and we have international ISO accreditation. Enhance user experience Enrich workforce productivity Effect cost-efficiency gains Engender employee health & well-being Enable agility & innovation Outsourced IT Service Features Coverage 24/7/365 ‘lights-on’ UK only Service Desk supports users whenever & wherever they work 10 seconds Average Response Time Our industry leading response time ensures minimal downtime ≥70% First Contact Resolution Significant FCR focus allows users to rapidly return to productivity NPS = 'World-Class' Exceptional user experiences are evidenced by our world-class Net Promoter Score Service Quality KPI driven with a significant focus on First Contact Resolution and Customer Experience Shift-Left Continually enhancing business knowledge to enhance first point of contact engagement Process Service Desk ‘Pod’ system delivers a tailored and personalised service Language Multilingual capability covering French, German, Spanish, Italian, Dutch and Portuguese Innovation We use innovative technologies including Littlefish Live for instant chat and Littlefish Lens, our augmented reality tool for effective remote support as an alternative to on-site deployment Experience Extensive enterprise-grade experience coupled with an innovative and agile approach provides a ‘best of both worlds’ outcome Discover How You Can Thrive in the Post Pandemic World Discover How Littlefish Can Help You What are the benefits of IT outsourcing? Historically, organisations have looked to outsource primarily to reduce costs. However, contemporary outsourcing is now very strategic and organisations are looking to reap a number of different benefits of part of a hybrid IT Service Delivery that combines focused internal resources and a select ecosystem of true partnerships with IT Service providers, selected through a more rigorous, robust and evidenced based procurement process and decisions made moreover on quality than cost reduction. There are several benefits to reap and we discuss several of them below: Highly Skilled Experts Productivity Gain Advanced Technologies 24/7/365 Support Service Flexibility Customer Satisfaction Internal Resource Utilisation & Development Looking to switch IT Support Desk providers? If your current outsourced IT help desk services supplier no longer satisfies your business needs, the Littlefish team is here to help. We have extensive experience with safely migrating IT systems for our clients and we work with all software vendors, so you can rely on us to make switching easy. The onboarding process is quick and simple too: We first have a chat with you to better understand you and your business requirements. We assess your current IT infrastructure, your tools and our team capabilities to find ways to improve your productivity. We facilitate the migration from your current supplier and smoothly transition to Littlefish, ensuring no downtime for your staff. We implement, support and maintain your system and we give you access to our IT help desk. FAQ Why outsource my IT support desk? What can I outsource to your team? Can I have IT experts in house and still use your IT Support Desk? What types of businesses do you work with? From humble origins to the heart of IT service provision Evolution of the Service Desk Get In Touch Whatever your query or requirements, we’d love to hear from you. Sales: 0344 848 4440 Support: 0330 390 2002 Email: info@littlefish.co.uk Send us a message At Littlefish we take your privacy seriously and want to be transparent about how we will use your data. We will process your personal information to provide you with services and information you request from us and to deal with your enquiry. By completing this form and providing us with your information, we believe you’re expressing an interest in our services: therefore we’d like to contact you in the future with other information, and about other services we offer, that we believe will be relevant and of interest to you and your organisation in a legitimate capacity. Read our full Data Protection & Privacy Statement here. Please confirm that you have understood and agree to this Privacy Notice Latest News & Insights Littlefish invests in Sheffield creating 150 new roles, as it looks to add more steel to its world class, UK Service offering Littlefish Announces Strategic Partnership with Aquilai Littlefish’s Katy Hinchcliffe wins ‘Security Leader of the Year’ Littlefish awarded Best Companies 1* Star Accreditation Littlefish wins Commitment to People Development Award Get in touch Support: 0330 390 2002 Sales: 0344 848 4440 Follow us Links Sitemap Cookie Policy Data Protection & Privacy Notice Website Terms & Conditions of Use Modern Slavery Statement Gender Pay Gap Report 2020 Gender Pay Gap Report 2019 S172 Statement Locations Managed IT Services Nottingham Managed IT Services Sheffield Managed IT Services London Managed IT Services Bristol Managed IT Services Derby Managed IT Services Leeds Managed IT Services Bradford Managed IT Services Liverpool Managed IT Services Essex l Managed IT Services Newcastle Managed IT Services Oxford Managed IT Services Brighton Managed IT Services Doncaster Managed IT Services Aylesbury Managed IT Services Birmingham Managed IT Services Berkshire Managed IT Services Surrey Managed IT Services Hampshire Copyright © 2021 Little Fish (UK) Ltd | registered in England and Wales company number 047 00 876 Call Us Send us a message