Cart Support Our knowledgable and responsive Technical and Customer Solutions teams are here to help you. How Can We Help You? Customer Solutions Whether you are shopping around or placing an order, our dedicated Customer Solutions team is available to answer any questions you may have. Submit your inquiry using the form to the right, and a Customer Solutions representative will respond as soon as possible. Prefer the phone? We're here to help. Call us at 800.592.5726. You can also email cs@alpco.com. Looking to open an account? Create an Account Question:* First Name:* Last Name:* Email:* Company/Institution:* Phone: Country: Preferred Contact Method: Email Phone Technical Solutions Experiencing difficulties or need some assistance while testing one of our products? Contact our Technical Solutions team by submitting an inquiry in the form to the right, and a representative will respond as soon as possible. Prefer the phone? We're here to help. Call us at 800.592.5726. You can also email ts@alpco.com. Want to browse ALPCO's FAQs? Click Here Contact Information First Name:* Last Name:* Email:* Company/Institution:* Phone: Country: Preferred Contact Method: Email Phone Product Information Product # or Description: Question:* Additional Information for Troubleshooting To better assist you, please provide us with as much information as possible. Technical Issue Category Low/No Sample Signal Low/No Signal (Whole Plate) Poor Replicate Precision Poor Precision Between Plates Poor Standard Curve Control Failure Unexpected Sample Values Other Lot #: Species of Sample: Sample Type (e.g. serum): Test Date: Month 1 2 3 4 5 6 7 8 9 10 11 12 Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 Number of Kits Affected: Washing Method: Handheld Manifold Wash Bottle Pipette Automated Plate Washer Plate Reader and Software: Resources by Application Immunoassays Flow Cytometry HPLC/LC-MS Chemiluminescence View Resources by Application Immunoassays Flow Cytometry HPLC/LC-MS Chemiluminescence View Resources by Therapeutic Area Antibodies & Antigens Allergy & Infectious Disease Bone Metabolism CVD & Oxidative Health Diabetes & Obesity Endocrinology Gastroenterology Immunology Neurobiology Toxicology Sign up for news, tips, promotions and more. 800.592.5726 Contact