Home Services Digital IT Ops Cloud Ops Social Application Security Assurance Cloud Ops Share : Make your way to cloud and accelerate business growth Rapid pace of digital adoption along with public cloud, private cloud and the modern application delivery frameworks necessitated customers to leverage multiple cloud providers and develop the ability to deploy, manage, and migrate in a provider-agnostic manner to avoid lock-in. We expect our clients’ focus to shift from leveraging the public cloud to delivering core business outcomes rather than just increasing the speed of deployment and reducing the cost of delivery. This trend will blur the traditional lines between OT and IT, leading to newer support models like digital business infra support. With this in mind, Hexaware’s vision for our Next-Gen Hybrid Cloud and Multi-Cloud practice is to accelerate cloud adoption via our Amaze® Platform and deliver seamless, automated, and secure multi-cloud governance through our Tensai™ Platform. Our Strategy for Multi-Cloud: Harness the synergy between infrastructure and application operations to create a full Digital IT Operations (Digital ITO) that can jointly identify, deliver, and measure business outcomes. Enable accelerated multi-cloud migration in the most cost cost-efficient way. Deliver seamless multi-cloud governance and user experience across the Hybrid estate, ensuring interoperability and movability. Drive a preventive multi-cloud first security posture that is compliant by design with guardrails set for continuous drift monitoring leveraging Hexaware Continuous Cloud Compliance (C3) platform. Provide compliance as a code for additional specialized compliance needs like PCI, HIPPA, etc. Focus on digital enablers to exploit true business benefits from the cloud through edge and IoT. Our Differentiators: Hexaware’s Amaze® platform enables automated containerization of custom applications on cloud. Governance is built-in to our Tensai™ platform to prevent hyperscale lock-in. Tensai™ has Compliance-as-a-Code built-in to ensure the maintenance of a minimum security baseline. Outcome-based pricing aligned to cloud consumption models. Hexaware’s Cloud Ops key focus areas are: Provide Modern Delivery and Cloud-Native Solutions to create a scalable and highly reliable cloud-native platform that does not require human intervention. Drive multi-cloud strategy driven by cost, resiliency, and business value. Enhance Digital Business Infrastructure Operations (DBIO) services to optimize the necessary infrastructure that delivers digital business outcomes. Modern Delivery and Cloud-Native Solutions By adopting SRE (Site Reliability Engineering) principles, Hexaware SRE Services will deliver better availability, scalability, performance, predictive resolution, and one-touch build and provisioning. We plan to replace manual work with automation and utilize software engineers for operations while leveraging Domain Driven Design principles, microservice architecture, containerization, Agile/DevOps, and Platform-as-a-Service. Tensai™ for AIOps Hexaware’s Tensai™ platform brings Artificial Intelligence (AI), Machine Learning (ML), and Cognitive Learning features to drive the shift from a reactive approach to a proactive operating model across servers, storage, database, Active Directory, security, middleware, mainframe, and other consumed technologies. Tensai™ for IT Ops is continually enhanced with newer Operations and Governance Automation such as, DR and Resiliency Automation Cloud Backup and Restore Automation DevOps led CI/CD Automation Containerization Automation Seamless Consumption Across Multi-cloud Hexaware’s Cloud Management Platform (CMP)– Tensai™ CLiP (Cloud Lifecycle Platform) enables a true cloud-Like experience for on-premise infrastructure as well hyperscale multi-cloud environment. It provides a unified view by integrating various Hybrid Cloud services with customer’s IT service catalog, automated provisioning, right-fit site selection, billing, and charge/show back. Hexaware’s Hybrid Cloud Management Platform at present supports integration with 15+ Cloud providers in Private and Public cloud domains. CLiP platform incorporates: A unified catalog across multiple clouds for majority of the service elements An expanded conveyor belt framework to consume Infrastructure Stack, Platform, or Application choices through a self-service portal Real-time visibility of consumption choices and comparative cost analysis across multi-cloud to drive the right fit and the correct cost consumption behavior Disaster Recovery and Resiliency Automation Hexaware is deeply focused on DR Resiliency Orchestration and Automation as part of its Automation program expansion. The platform enables operational automation of the entire lifecycle of the IT Disaster Recovery/Site Switch process across multi-cloud while masking the heterogeneous underlying technical complexities. Our IT Disaster Recovery and Resiliency Automation service covers: Recovery Monitoring: Real-time monitoring Recovery Point Objective (RPO) and Recovery Time Objective (RTO) at the database and application level DR Automation: Our central console enables one-click start, stop and track recovery workflows for each application. The automated site switch/drill reports with evidence of control and granular timing of each step. Reports: Readymade reports on RPO deviation, RTO deviation, Application Site Switch/DR readiness status. Replication Management: Tight integration with heterogeneous third-party replications to provide real-time monitoring and alerts on exceptions and a real-time view of data lag. Workflow Management: Realtime configuration drift reports across the Primary and DR site to ensure equivalence which can impact DR Recovery Continuous Cloud Compliance (C3) Platform Hexaware’s Continuous Cloud Compliance (C3) platform provides visibility of the security risks with seamless monitoring for policy violations and compliance across the entire hybrid IT estate (On-Prem, Public Cloud, Private Cloud) to drive a preventive multi-cloud first security posture that is compliant by design with guardrails set for continuous drift monitoring. It offers a 360-degree view of the overall security compliance posture of Multi-Cloud (Azure, AWS, GCP and others) across various compliance standards such as ISO 27K, NIST SP 880-53, PCI-DSS, GDPR, etc. Hexaware C3 platform also provides coverage for various federal, industry, and country-based laws and regulations with compliance mappings and version-controlled benchmarks that are frequently updated. This makes it easy to stay updated with frequent changes in the regulatory environment leveraging Hexaware GRC experts’ continual compliance assessment and audits. Container Solution: Hexaware’s container solution provides end-to-end container management portfolio across multi-cloud covering 3rd party, public cloud and plain Kubernetes flavor such as Red Hat OpenShift, VMware Tanzu, Google Anthos, GKE, EKS & AKS. Key offerings – Container solution: Assessment of the current landscape and advise suitable Kubernetes platform. Design Kubernetes architecture considering 4 key pillars (Cost, Security, Availability and Reliability) Build platform with automated scripts via CI/CD Pipeline Provide secured, trusted and signed container images with ‘Build once, deploy anywhere’ approach. One-click integration with monitoring, logging, DevOps and security tools Integration with Service Mesh (Istio) Automating and Managing day 2 task of container platform such as End-to-end lifecycle management of platform Security and vulnerability management for container images Cluster updates, upgrades and scaling Capacity management and resource allocation (optimizing compute, storage) Storage and cluster backup management Cluster DR management Multi-Cloud Adoption and Operations Hexaware vigilantly observes the market and it is evident that customers are adopting multi-cloud strategies for their cloud needs. Multi-Cloud powers customers to be flexible and select the right hyper-scaler to leverage maximum benefits. Multi-Cloud brings in the below advantages for any organization which is already on the cloud or organizations gearing up to take the cloud journey, but not limited to: Right Fit, Right Choice Organizations get the freedom of choice and to choose the best match for their unique needs which arise from different business units Enhances Innovation Multi-Cloud drives organizations to automate and standardize workflows and the entire lifecycle of the application. This in turn minimizes manual interactions between the systems and their integrations. Augmented Resilience Hexaware recommends organizations to protect business applications and data by orchestrating their applications in a way that enables recovery capabilities across clouds in any preferred region. This brings in an enhanced level of reliability and much needed comfort for the business Cost Optimization Organizations get to analyze and compare the different costs of running an application on different cloud platforms and decide which platform would be optimal for a particular application. Vendor Lock-in Many organizations realize that applications which are developed over time, leverage heavy cloud-native services or PaaS in their suite which makes them difficult to move away if there are contractual obligations, cost factors or strained relations. Careful implementation of applications with checks and balances can easily help in moving from one cloud to another. Though multi-cloud is very attractive and the right thing to do, Hexaware advises organizations to approach the scenario in an agile and agnostic manner. Hexaware’s governing model for the multi-cloud architecture is depicted below, detailing all the building blocks which make up the framework, Hexaware’s Tensai™ powers these layers within the framework to deliver the services effectively Consumption Layer This layer is where the developers and business users request for what is needed for developing or enhancing their application. Consumption layer consists of a detailed service catalogue. Service request is placed through the CMP (Cloud Management Portal) which integrates with all the clouds where deployment can happen Management Layer Management Layer constitutes of all the elements which are needed to run and maintain all the resources and services for a customer. Management layer is also the place where continuous improvements for the services are provided by Hexaware. Reports for CXOs and all other operational reports needed will be generated from this layer. Chargeback and metering becomes a crucial element for any organization and it is managed in this layer with granular details. Orchestration Layer Hexaware visualizes this layer as the place where all the build for the environment is automated, which in turn, connects and integrates with all other essential services needed. Workload migration from one cloud to another and Container Orchestration are also some of the key functions in this layer Infra Layer Infra layer consists of all the cloud, landing zone and data center resources which hold the key to the multi-cloud world for an organization This is a depiction of the various functions and capabilities of an efficient cloud management platform Want us to get back to you ? 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