CUSTOMER PORTAL DIRECTIONS GET A QUOTE ABOUT INDUSTRY FOCUS SOLUTIONS CASE STUDIES BLOG CONTACT US OUR CUSTOMERS' EXPERIENCE HOMEABOUTOUR CUSTOMERS’ EXPERIENCE The Sunland Management System is our methodology for running our business and ensuring we are fulfilling our purpose of helping our customers do what they do better. It is a cyclical system that connects our strategic vision to tactical implementation all within the framework of our values. Communication and Transparency: What It’s Like to Do Logistics With Sunland Whether you are contacting us for the first time or are a thirty-year customer, Sunland has processes in place to ensure you receive the highest quality service. Our relationship management processes are designed with your strategic direction in mind, positioning our organization to support your short and long-term needs. Sunland’s Relationship Management Process: Customer Acquisition Process Advance Quality Planning Account Ownership Business Reviews Corrective Preventive Action Process Customer Satisfaction Surveys Voice of the Customer Sessions Innovations & Continuous Improvement Advanced Quality Planning sessions and periodic business reviews are essential to facilitating an efficient transition and transformation of your operation. We approach customer relationships as partnerships—built on trust and focused on driving innovation to win as a team. READ A CASE STUDY OF A SUCCESSFUL TRANSITION TO SUNLAND "The superior service that Sunland provides to Scotts is critical to our supply chain management…Sunland has been a valued partner in supporting Scotts in the Southeast with outstanding warehousing out of the Simpsonville, SC, facility and has been an important element of our supply chain success." BILL COUCHMAN "I would just like to comment that you guys do a wonderful job of coordinating and communicating, and I am grateful. It makes my job so much easier to know that you’re working together, and I don’t have to worry about things slipping through the cracks. It is a pleasure doing business with you." JANICE KLEBER Wilmington Paper 1 2 3 Moving Beyond the Single Account Manager Standard To ensure alignment and to hear all of the voices of the customer, you need just as many listeners—not just the traditional Account Manager model. We ensure that every customer has multiple levels of relationship owners in the organization to actively listen and to understand your company’s evolving needs. A Culture That Competes Not only will you be partnering with your account managers, you will have an entire team of dedicated professionals on your side. Sunland is committed to establishing a culture rooted in highest quality work, safety, respect, and continuous improvement. Our team mentality empowers associates at all levels to solve problems and improve processes. Because talent and customer care are essential to a successful logistics solution, our strong culture offers our customers a competitive edge. OUR TEAM SUNLAND LOGISTICS SOLUTIONS 1312 Old Stage Road Simpsonville, SC 29681 Get Directions Toll Free: 1.800.295.0081 Fax: 864 295-6616 QUICK LINKS RESOURCES NEWSLETTER ARCHIVE SERVICE AREA BLOG PRESS INFO CAREERS COVID-19 NEWSLETTER SIGNUP Sign up to get interesting news and updates delivered to your inbox. SIGN UP TWITTER FEED Our CEO, Arch Thomason, was interviewed by Inbound Logistics & featured in their November 2021 issue on pg. 18 & 19. Click below for the digital version to learn about Sunland's story & for some sage insight from our leader.http://ow.ly/nzO750GYAJB Thank you @ILMagazine Happy Thanksgiving!One thing you can never get too full of is gratitude, right? So, we're sharing our Gratitude Pie (chart) made from the responses our team members provided when asked, "What are you grateful for?"#HappyThanksgiving #GratitudeCountdown © 2021 Sunland Logistics Solutions | An Engenius Website TOP