MERITORPARTSXPRESS.COM SHOPMERITOR.COM STOCK PRICE: $28.10 COMPANY INVESTORS PRODUCTS APPLICATIONS TECHNOLOGY SUPPLIERS SUPPORT Home / Warranty Warranty Support Warranty coverage is essential to protecting your investment. Review the information below to discover the details of our coverage. Understanding the full details of your coverage can be challenging. Our component warranty categories are packaged into six segments so customers can quickly understand how specific vehicle applications are covered: Linehaul vehicles include refrigerated and general freight; livestock, bulk, auto, grain and pipe haulers; tankers; doubles; triples; flatbeds; and moving vans. Linehaul vehicles are high mileage (over 60,000 miles/year) with infrequent stops/starts (greater than 30 miles between stops). Linehaul vehicles run on well-maintained surfaces made of concrete or asphalt construction. General Service typically includes lower-mileage operations (less than 60,000 miles/year), generally on-road service (less than 10 percent off-road) and an average of two stops/starts per mile. Heavy Service typically includes moderate-mileage operations (less than 60,000 miles/year), on/off-road vocations (10 percent or more off-road) and typically includes moderate-mileage operations (less than 60,000 miles/year), on/off-road vocations (10 percent or more off-road) and moderate to frequent stops/starts (up to 10 stops per mile). Off-Highway service typically includes lower-mileage operations with low speed restrictions. Vehicles are not typically licensed for highway use. Six stops/starts per mile (typical). Fire and Emergency equipment are lower mileage operations generally on-road (less than 10% off-road). Transit Bus equipment typically accumulate moderate mileage with frequent stops/starts. Learn more about the warranty coverage for your specific vocation from our current warranty brochure or to view legacy warranty documents please use the Literature on Demand™ page. OnTrac Technical Support Center Welcome to OnTrac, Meritor's Original Equipment (OE) Dealer Technical Support Center staffed by experienced professionals dedicated to assisting you with diagnostics, repair and warranty solutions for Meritor components. The links below give more detail: Product Identification Guide Pre-Call Worksheet (Save to your computer and complete it prior to calling OnTrac) Customer Service Phone Menu Guide Contacting OnTrac When you call OnTrac, you'll reach one of our expert service professionals who willl help you with troubleshooting and handling warranty issues, such as validating coverage, opening a new claim, following-up on an ongoing claim or closing an existing claim. OnTrac can assist you to: Obtain technical assistance in troubleshooting components Determine warrantability of parts Determine correct repair parts and times Open a new warranty claim Track the status of a claim Validate and close an existing claim Return material authorization Dealers and Service Centers From within U.S. or Canada, call 1-866-OnTrac1 (1-866-668-7221) From within Mexico, call 001-800-889-1834 E-mail: OnTrac@Meritor.com Monday through Friday: 7:30 a.m. to 10 p.m. Eastern Saturday: 9 a.m. to 6 p.m. Eastern Sunday: closed Dealers and Service Centers can also access their claims online through OnTrac Website. Preparing to Call To help minimize your call time and ensure you have all the information to start a case, Meritor has a pre-call form available. Please download the Pre-Call Worksheet to your computer and complete it prior to calling OnTrac. To allow our technical support professionals to help you as efficiently as possible, please have the following information available before calling OnTrac. Complete 17-digit VIN number Unit number (if applicable) In-service date Vocation Owner information Meritor ID Number Component's model and serial number Mileage Work order number Causal part number Advantage Plans As a leading manufacturer of equipment for the commercial vehicle industry, Meritor understands the needs of operations both large and small - that's why we created the Advantage Plans. The ideal complement to the new simplified Meritor warranty, the Advantage Plans offer a simple and economical way to get the long-term coverage you need. Introduction to Advantage Plans The Advantage Plans offer one more reason to turn to Meritor for all your medium- and heavy-duty drivetrain components and systems. Offering coverage for up to seven years and/or 1,000,000 miles in linehaul applications, Advantage Plan benefits remain with the vehicle through its Vehicle Identification Number, ensuring automatic transfer of benefits to a vehicle's new owner. Advantage Plans not only allow you to rest easy when you're on the road, they also add important value at resale. Under our new simplified warranty coverage, all vocations fall into one of six major categories: linehaul, general service, heavy service, off-highway, fire and rescue and transit bus. Meritor's standard warranty covers linehaul axles for five years and general service and heavy service for two years. With Advantage Plans, you can get extended service coverage on linehaul axles for up to seven years and/or 1,000,000 miles - longer than ever before - and up to five years for general-service and heavy-service applications. How to Sign Up Enrollment in the Advantage Plans is simple. The Advantage Plans Extended Service Packages may be applied to most new trucks (trucks within the mining vocation are excluded) after a Vehicle Identification Number is assigned and may be purchased up to one year from the vehicle's in-service date. Any authorized dealer can initiate the process in minutes and customers can be assured of coverage within two weeks, once they receive their certificate of enrollment. Follow these instructions to obtain a login user ID and password: If you are a dealer: Go to advantageplans.meritor.com and register as a first-time user for access to Advantage Plans If you are an owner/operator or fleet: Contact your local dealer to purchase an extended service package More Information Visit the Advantage Plans website for more information ONTRAC CUSTOMER SERVICE United States/Canada: 1-866-668-7221 Mexico: +1 001-800-889-1984 OnTrac@Meritor.com AFTERMARKET CUSTOMER SERVICE United States: 1-888-725-9355 CustCareCntr.Florence@Meritor.com Canada: 1-800-387-3889 CustomerService.Brampton@Meritor.com Mexico: +52 (81) 8150-7580 Servicioaclientes@Meritor.com Brazil: +55 11 3684-6620 Duvidas.Tecnicas@Meritor.com Europe: +44 (0) 1527 50-3950 AftermarketEurope@Meritor.com WHO WE ARE About Meritor Meritor Today Run With The Bull Sustainability Careers INVESTORS Investors Overview Stock News Releases Corporate Governance WHAT WE DO Products Applications Technology SUPPORT Customer Support Literature Warranty Support Sales Tools Contact Us QUICK LINKS meritorpartsxpress.com shopmeritor.com meritorbullpen.com advantageplans.meritor.com meritorsavings.com Privacy Policy Canadian Privacy Policy Terms of Use CA Transparency Conflict Minerals UK Tax Strategy UK Gender Pay Gap France Gender Equality Index © 2021 Meritor, Inc. 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