+1.888.436.3797 Support Status Company Search Login Why Genesys DX Solutions About us Request a demo REVOLUTIONIZE ENGAGEMENT WITH DIGITAL CUSTOMER SERVICE Make every customer interaction incredibly personal Request a demo Engage smarter Create personalized experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with the Genesys DX™ offering. Unlock your digital potential Make digital more personal Expand the conversation Meet your customers where they want to engage. Bring the conversation to new digital channels, including live chat, chatbots, messaging and your mobile app — all in over 40 languages. Engage without friction Chatbots with natural language processing are ready 24/7 to handle routine queries. When changes are complex, your support team picks up right where the bot left off. No more long holds or time wasted looking for answers. Work smarter, not harder Let your customers tell you how to improve your journey without even asking them. With Genesys DX, you get a voices dashboard that continuously captures key insights and tells you where to optimize. Get the reports and analytics you need to drive better results. Radically better digital experiences start here Revolutionize your customer experience Customer experience can make or break your business. Deliver better results across every customer engagement. Streamline customer service Contacting support shouldn’t be painful for customers. Increase efficiencies and reduce costs with AI and human harmony. Increase customer conversion Website buyers need help choosing products and services. Remove barriers to conversion in real time. Empower customer-facing employees Your service team needs quick access to knowledge. Arm them with information they trust. Modernize HR and scale employee support Searching internal systems and submitting tickets wastes time. Work smarter with automated internal support. 87% self service score 90% of questions handled through self-service 25% reduction in contact-us escalations Check out our case studies SEE THE FUTURE OF DIGITAL ENGAGEMENT Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time. +1.888.436.3797 Contact us Professional Services Support Select Region Site Map Blog Products Genesys Cloud CX Genesys Multicloud CX Genesys DX Company Newsroom Sustainability Leadership Community Careers Legal About Genesys Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Copyright © 2021 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription |