Oetker Our Recipes Our Products Get Creative Customer Information Company Information Home Customer Information FAQ frequently-asked-questions Frequently Asked Questions If your question has not been answered, please contact us. Most Common Questions & Answers Can I freeze my cakes? What should I do if my cake is brown on the outside, but not yet cooked inside? How do I ice a cake using Ready to Roll Regal-Ice Icing? How do I know if my cake is cooked? Conversion Tables My recipe uses American cups, what does this equal to? How do you descale a kettle using Bicarbonate of Soda? What is buttermilk? Why hasn't my cake risen? I have used Sky Blue Gel Food Colour to colour by buttercream, why is it green? I have covered my whole cake with Regal-Ice White Icing, can I refrigerate it? Can I use your Sicilian Lemon Natural Extract instead of lemon juice in a recipe? Can I use Dr. Oetker Gel Food Colours to colour chocolate? Can I use Dr. Oetker Cake Release Spray on electric appliances, such as a cake pop maker? If I did not use a whole can of Dr. Oetker Easy Swirl Cupcake Icing, how long can I keep it for? How long will Dr. Oetker Easy Swirl Cupcake Icing last once it is on a cake? Does it need to be refrigerated? How can I prevent Scotbloc Chocolatey Cake Covering from cracking when cutting into my cake? Can I freeze my home bakes if I have used Shimmer Spray on them? How much Bright Red Gel Food Colour should I use to get a bold shade in my royal icing? How much Gel Food Colour should I use in buttercream to get a bold shade? Why are there brown specks on my Natural Marzipan? What is Glycerine and how do I use it? What is the difference between flower paste and fondant paste? Why are my Cupcake Cases peeling off my cupcakes? Can you tell me if you use any artificial colours in your Gel Food Colours? Do you use any of the Southampton 6 at all? What is Polyglycerol polyricinoleate and what’s its purpose? Can you please help with my Gelatine conversion? Why has my chocolate bloomed? Will this affect the taste? Recipe Search View Recipes About Dr. Oetker Company Information Careers at Dr. Oetker Search for Opportunities Contact Get in Touch A quick guide to the world of Dr. Oetker Our Recipes Recipe Search Recipe Books Get Creative Our Products Baking Pizza Dr. Oetker Online Dr. Oetker Home Baking Facebook Dr. Oetker Home Baking Twitter Dr. Oetker Home Baking YouTube Dr. Oetker Pizza UK Facebook Dr. Oetker Pizza UK Twitter Dr. Oetker Professional Information Newsletter Contact About Dr. Oetker Social Commitment Environment and Climate Protection Press Overview: All Products All Recipes All Hints & Tips Contact Press Career Compliance Privacy Website Terms & Conditions Cookie Policy Legal Tracking consent Sitemap Tracking consent We would be happy if you agreed that we and our partners use cookies and similar technologies to understand how you use our website. This enables us to better understand your user behaviour and adapt our website accordingly. Furthermore, we and our partners would like to use this data for personalised offers on their platforms. If you agree to this, please click on "Agree". Please refer to our privacy policy for detailed information. You can change your mind at any time. Agree Detailed settings Deny