MANAGING MY CONTRACT FINANCE EXPLAINED OFFERS ABOUT US CONTACT COVID-19 Information and Support at Kia Finance We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period. Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online. We're here to help The COVID-19 virus has disrupted all of us in recent months, changing how we approach our daily routines as we start to adapt to a ‘new normal’. The safety and wellbeing of our employees and customers remains of paramount importance and we are continuously reviewing our working practices in line with advice and direction from the Government and public health organisations. We also recognise the wider impact Coronavirus will have on businesses and the UK economy, and understand this may cause financial concerns for some customers. We want to assure you that we are doing everything we can to support all our customers during this difficult and unsettling period. We have created this page which will be updated regularly with any changes to our services which may affect you. Contact Us We are working hard to ensure that we can speak to customers that really need our assistance and we would like to thank you for your patience and understanding. We want to assure you that we are doing everything we can to support all our customers during this difficult and unsettling period. To assist us we would kindly ask you only call our contact centre if your problem is urgent, this will enable us to prioritise the most vulnerable customers. Our opening hours are currently Monday to Friday, 9am to 5pm. FOR PERSONAL CONTRACT PURCHASE AND PERSONAL MOTOR LOAN CUSTOMERS If you need to contact us and your problem is not urgent, please email us: customerservices@kiafinanceuk.co.uk Please include the following: Your 14-digit account number Your full name as it appears on your agreement Your contact number Details of your request Please be aware we may take longer than usual to respond to your requests, and it can take up to 7 days for us to respond. FOR PERSONAL CONTRACT HIRE CUSTOMERS If you need to contact us and your problem is not urgent, please email us: contactus@kiafinancecontracthire.co.uk Please include the following: Your 14-digit account number Your full name as it appears on your agreement Your contact number Details of your request Please be aware we may take longer than usual to respond to your requests, and it can take up to 7 days for us to respond. What help is available? We may be able to reschedule your agreement to extend the term for an additional period of time, which will effectively reduce your monthly instalment amount. Any reschedules are subject to eligibility and will be assessed based upon your circumstances. Please click here to find out more. Managing your account online We have a full range of self-service options available on our Manage My Contract page which are available 24/7 or the below may be able to assist you in the first instance. MAKE A PAYMENT CHANGE PAYMENT DATE GET A SETTLEMENT FIGURE FREQUENTLY ASKED QUESTIONS What Is A Voluntary Termination? How Can I Voluntarily Terminate My Agreement? What Happens If I'M Struggling To Pay The Balance Of My Voluntary Agreement? Am I Able To Change The Due Date Of My Monthly Payments? I Am A Frontline Member Of Staff And Unable To Get Through Your Call Centre Due To Your Opening Hours, How Do I Get In Touch? My PCP Agreement Is Reaching The End Of Its Term, What Should I Do? Other Resources If you are experiencing financial difficulties or anticipate financial difficulty due to Coronavirus, independent information is available to help you: MONEY ADVICE SERVICE The Money Advice Service is an impartial Government service offering free and impartial support. They have a dedicated page on coronavirus and your money that might help you assess your financial situation. Find out more GOV.UK The Government website has a dedicated Coronavirus page which has a range of support and guidance to anyone who needs information on the current situation. Find out more MIND This organisation provides a wide range of advice and support to anyone experiencing a mental health problem and their website contains a section on financial help for individuals. Find out more SITEMAP FINANCE EXPLAINED MANAGING MY CONTRACT ABOUT US CONTACT YOUR DATA TERMS AND CONDITIONS PRIVACY POLICY ACCESSIBILITY COOKIE POLICY MODERN SLAVERY STATEMENT FCA GUIDANCE ON BREXIT MARKETING PREFERENCES Registered office: Floor 2 London Court, 39 London Road, Reigate, Surrey, RH2 9AQ. Registered in England and Wales Company registration number: 7945949 VAT registration number: 466264724 © Copyright 2021 T&Cs apply. Subject to status. 18s or over. Guarantee may be required. Finance provided by Kia Finance RH2 9AQ