Request a Demo Service & Support for Peak Performance Focus on Business, Not Technology Management Regardless of POS system, there are essential categories and daily tasks that must be completed to ensure you are free to focus on being a retailer and driving your business. These include: •Software Application Task Typically, tasks related to training and/or certification on the purchased POS and Inventory Control software that covers all aspects of the application. • Business Operations Tasks Typically, tasks for the management of POS and Inventory Control Systems including data entry, management, and quality of setting up of all master files (i.e., Categories, Vendors, Inventory, Customers, and Employees), Order Documents (like PO’s, TO’s, and SO’s), etc. • Systems Operations Tasks Typically tasks for the management of POS and Inventory Control software like Retail Pro®, including but not limited to opening/EOD procedures, polling, ECM or data communication management, PCI management, etc. • Systems Administration and IT Infrastructure Tasks These typically include tasks like management and monitoring of Hardware, OS, Network (i.e., firewalls, routers, Wi–Fi, switches, etc.), power, and other systems applications like MS Office365, data backup and recovery, etc. •Software Development Tasks Typically, tasks related to the custom design, development, integration, testing, and rolling out require other complementary application(s)to the base POS. Who’s Managing Your Technology? IMS has analyzed thousands of support desk tickets and found that most customers struggle to proactively handle the essential tasks of Systems Administration/IT Infrastructure and Systems Operations. Numerous one–on–one interviews have revealed the primary reasons these support issues keep occurring: • Lack of dedicated resources • Lack of consistent focus • Lack of specific knowledge Working to Keep You Running at Peak Performance Call your IMS Account Manager or Customer Success Manager (CSM) today or email us at sales@ims–pos.com to discuss the Performance Care program that is right for you. Email* First name Last name What Can We Help you With? About Company IMS believes that by understanding your business goals, needs and requirements, we can be more successful at helping you meet your objectives. Products Retail Pro Prism STADIS TSYS Retail Pro Decisions eMobile POS Services Software Support Managed IT Training Technical Development Retail Information 200 Racoosin Drive, Suite 110 | Aston, PA 19014 sales-marketing@ims-pos.com 1-866-491-8196 Our Privacy Policy © 2021 | All rights reserved | IMS