Contact us In this section... Home For residents Contact us Contact us Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786. Use MyCKH to check your latest balance and recent payments, report a repair, update your contact details and more. Payments To speak to someone about your payments, contact us on Live Chat - just click on the 'chat live' tab at the edge of your screen. You can also call 01733 396483 or email incomemanagement@crosskeyshomes.co.uk with your name, address and contact details and we will give you a call back. The team are here for you 8am - 5pm on weekdays, except Mondays and Thursdays when advisers are available until 7pm, and every Saturday 9am – 12pm. Repairs Our contractors, Mears, are operating a full repairs service. We expect our phone lines will be very busy over the coming weeks and ask you report non-urgent repairs online or by using live chat - just click on the 'chat live tab at the edge of your screen. The team are available 9am until 5pm, Monday - Friday. You can report emergency repairs at any time on: 01733 385030. Customer services Our opening hours are changing From 1 December, our opening hours at Customer Central will be 8.30am until 5.30pm on Monday, Tuesday, Wednesday and Friday, 8.30am until 6pm on Thursday, and 8.30am until 1pm on Saturday. CKH Customer Central on Bridge Street in Peterborough is open for essential visits Monday - Saturday, 8.30am - 5.30pm, except Thursdays when we are open until 7pm. To help keep everyone safe, please use our automated services as much as possible to manage your account. For any questions about your tenancy please contact us over Live Chat wherever possible and don’t forget to login to MyCKH to manage your account from home. Can't find the answer you're looking for? Talk to us on Live Chat - just click on the 'chat live' tab at the edge of your screen or call 01733 385000. The Customer First team are here for you Monday to Friday, 9am - 5pm. Our head office is no longer open to the public, but we're here to answer your queries over the phone, by email or over live chat. Did we get it wrong? We always aim to get it right first time, but occasionally things can go wrong. When that happens we will do everything we can to put it right. We will try to get to the bottom of the issue and get back to you with a satisfactory outcome as quickly as possible. When something goes wrong, the best way to contact us is to email us at customerfirst@crosskeyshomes.co.uk. If we can’t resolve your query straight away we aim to give you a specific response within two working days. If your query is more complex, we will let you know when you can expect a full response. If we have not delivered the service you expect of us, please let us know. Did we get it wrong? Note: Questions marked by * are mandatory * This is a mandatory field. Please tell us what happened, giving as much information as possible: * This is a mandatory field. When did it happen, and where? * This is a mandatory field. What can we do to put it right? * This is a mandatory field. Have you told us about this before? Yes No * This is a mandatory field. Your name * This is a mandatory field. Your address * This is a mandatory field. Email address Phone number Take a look at our Formal Complaints Policy We undertook a self-assessment of our complaints process in line with best practice guidance from the Housing Ombudsman which was approved by our Board in October 2020. Registered office Cross Keys Homes Limited Shrewsbury Avenue Peterborough PE2 7BZ Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, and the CBI. Powered by About us Report housing fraud Privacy Statement Modern Day Slavery Inclusion Pledge Are you Ranting or Raving about Cross Keys Homes? Let us know by scoring on a scale of 1-5 where 1 is very unhappy and 5 is very happy 3 Send For more information on how we process your data, click here to view our privacy statement. We use cookies to help make this website better. To find out more, read our Privacy Policy. Accept essentail cookies only