You are visiting Sectra Group Investor relations Career Contact Sectra Group COVID-19: Information on how Sectra is addressing the situation You are here: Start / Information on the COVID-19 situation Information last updated: November 10, 2021 The COVID-19 pandemic remains as regional and national restrictions continue to apply to various extents. Given Sectra’s critical role in ensuring functioning health care and infrastructure, customer support and service are our top priorities. In addition, we must ensure the health and safety of our employees. Sectra is continuously reviewing the situation, adapting our operations to avoid disruptions and finding ways to add value for our customers. We can also see that our systems are helping to deliver the care needed under these extraordinary circumstances. Examples of this include our remote education systems and remote reading for doctors who are working from home. Furthermore, we are supporting our customers in all sectors to securely communicate sensitive information, even when people are working from home. Below you find answers to frequently asked questions (FAQ) from customers, shareholders, employees and other stakeholders. FAQ What prioritizations are Sectra making due to the coronavirus pandemic? As we are a provider of medical imaging IT solutions for healthcare as well as cybersecurity services for government agencies and critical infrastructure, we have a decisive role to play in keeping our solutions, services and support available to our customers. They depend on our systems to function flawlessly so that they in turn can provide their services in this challenging situation. Accordingly, our number one priority is keeping our systems operational. Customer support and services are key and, if needed, every single Sectra employee may be required to provide assistance to ensure that these functions operate as intended, regardless of their normal job. We are in close contact with customers to ensure we are well-prepared to address their needs so that they can concentrate on helping their patients and safeguarding society. How does Sectra continue to deliver high-quality customer support and services? Our business continuity plans are in effect to support our systems, enabling our customers to focus on patient care and cybersecurity while also endeavoring to slow the spread of the coronavirus. Secure remote support will remain unchanged for the foreseeable future. We have the infrastructure in place to run 100% of our support remotely. Even if Sectra offices were to be quarantined, this would not impact our service delivery model. Support and service teams work remotely to reduce the risk of infection and to comply with restrictions from government authorities. How is Sectra handling deliveries, deployments and sales? When Sectra secures a contract, meeting our established timelines and honoring our commitments is of the utmost importance for the company. Go-lives are planned months in advance and involve multiple staff members. We will continue deliveries according to existing deployment schedules where possible. We are continuously evaluating and developing our way of working and some of the ongoing deployments are being implemented remotely. What is Sectra doing to safeguard employee health and safety? We have implemented restrictions and recommendations for our employees. These include: What is the share of recurring revenue for Sectra and which countries are the most significant in terms of sales? More than half of Sectra’s invoicing comprises recurring revenue, and as communicated in our financial reports, we see no reason to believe that this portion of the Group’s revenue would be affected more than marginally even if the situation were to worsen. What is Sectra’s liquidity position? Sectra has a strong balance sheet with a positive net cash funds and a high level of creditworthiness. As of April 30, 2021, cash and cash equivalents and unutilized credit facilities totaled SEK 469.9 million and interest-bearing liabilities in the form of convertible debt instruments totaled SEK 2.9 million. Sectra routinely monitors the cash flow from operations, investments and financing to ensure that the Group has sufficient funds available to meet future anticipated and potential demands. For quarterly updates of our financial figures, see . What financial impact is the COVID-19 outbreak expected to have on Sectra? Regional and national restrictions continue to apply to various extents. These restrictions entail an increased risk of delivery fluctuations, which could lead to significant variations in financial outcomes between quarters. The pandemic has promoted greater uncertainty than normal, which means that predicting what effects COVID-19 will have on Sectra’s financial performance going forward is more difficult than usual for management and the Board. Sectra are not unaffected, but we are well equipped to handle the situation with a strong balance sheet, positive cash funds and significant recurring revenue. Sectra has neither needed nor received any support in the form of reduced rent, furlough assistance or business transition support. No need for impairment is deemed to exist owing to the pandemic. Country-specific information For the country operations that have additional information on how the situation is handled locally, you can find it below. Medical imaging IT Benelux Canada DACH France Norway Portugal Spain Sweden UK and Ireland Sectra Medical Sectra Communications Investor Relations Contact Sectra Group About Sectra Driven by knowledge and passion, our vision is to contribute to a healthier and safer society. Sectra successfully develops and sells cutting-edge solutions in the expanding niche segments of medical IT and cybersecurity. The Sectra Group has some 800 employees worldwide. Contact us Investor relations Career Follow us LinkedIn Twitter Email our webmaster if you have questions or problems regarding this website. Privacy and cookie policy Legal © 2021 Sectra AB