Book My Trips Check-in Upgrade Club Premier Corporate ethics and integrity After working for more than 85 years, in Aeromexico, we have the commitment to turn our values into a guide that allows us to have a friendly relationship with society. See more Our behaviors Safety comes first In Aeromexico, we are committed with complying with the standards, policies, and procedures that ensure the safety and well-being of our customers and employees. Live with unshakeable integrity As Aeromexico ambassadors, we act with discipline and responsibility at all times, conforming to our values and Code of Conduct. Serve with excellence Offering quality services is essential to all of us, taking care of all the details that our customers appreciate, with the aim of offering the best-personalized experience at all times. Collaborate as a single team As a company, it is important for us to work as a team, creating synergies and integrating different perspectives to release the top potential of Aeromexico. Anti-corruption Statement of Grupo Aeromexico Aeromexico and its affiliates (Grupo Aeromexico) state their absolute rejection to corruption and confirm that acting in compliance with the Code of Conduct, applicable internal policies and national and international regulations in this matter, represent a fundamental element to be acknowledged as honest, reliable, and competitive companies in their business and labor relations, and in their investments. Code of Conduct This Code of Conduct is the updated version of 2021 and is aligned with the requirements of integrity and ethics programs that promote the behaviors expected from all the collaborators of Grupo Aeromexico and from third parties related to us. DOWNLOAD Scope of our Program Most important elements of the Aeromexico Compliance Program: Technological Executive Regulatory Training and Dissemination Technological In aeromexico.com, we have the Corporate Ethics and Integrity section (Compliance). We have a Compliance section at the in-house website Mi Aeromexico Ethics Line Aeromexico Ethics HelpLine Report any deviation to the Code of Conduct and to our policies, such as: Corruption acts Bribery Discrimination Harassment Negligence CONFIDENTIAL REPORTS MEX 800-426-9000 USA 855-219-3753 Policies Learn more about our policies related to the Compliance Program. Anti-corruption In Aeromexico, we conduct our businesses with ethics and respect of the law. Learn more Antitrust We are committed with complying with the Federal Antitrust Law. Learn more Conflict of interests It is important for us to live guided by unshakeable integrity and act with responsibility, in accordance with the Code of Conduct. Learn more Cybersecurity Information Security Policy Grupo Aeromexico has launched multiple efforts to link its processes to the best practices in information security matters, based on risk identification. See more PCI E-commerce Certification The main objective of PCI DSS is to improve the security level of the payments made using cards, promoting the existence of a secure-payment environment for their information. See more E-commerce security We use secure data encryption in the transmission of any personal information, including the credit-card details provided online. See more Contributions In an ongoing search for contributing in the aeronautic sector, Grupo Aeromexico is part of organizations like AVIATION A-ISAC (Aviation Information Sharing & Analysis Center). See more Sustainability In our daily work, we always take into consideration the prevailing social, economic, and environmental priorities. Our sustainability strategy responds to these priorities, generating value opportunities and contributing to sustainable development. Responsibility with customers Responsible business practices Environmental sustainability Links with the community Contribution to sustainable development Fly green Together, we support various sustainable projects focused on mitigating climate change. See more Wings of the world Corporate volunteer work program and link to the community. See more Call us1-800-237-6639 Toll FreeSee contact numbers for other countries. LIVE CHAT Need Help? SEARCH NOW Baggage rules Passenger Info Special services Your Mexican tax invoice Investor relations Receive exclusive offers and promotions by email SIGN UP NOW About us Latest news Flying with us Aeromexico Corporate Press room Our fleet Maintenance Aeromexico Alliances Accessible Site Contact Contact Club Premier Customer Service Aeromexico Vacations Reservations Problems Report Irregularities Ticket Office Job Opportunities We accept the following payment methods Credit cards or debit cards Electronic Payment Others © 2020 Aeromexico. All rights reserved Legal Privacy Policy More Information We use our own cookies and third party cookies to both improve your experience on our webpage. If you choose to continue, we will consider that an acceptance of cookie usage. To configure cookies, or to get more information about our Cookies Policy, please click here ACCEPT