Call us +39 (0)49-7994854 info@zdsgroup.com Products Accessories Customer Service Work with Us Contact Us Company Homepage Warranty Warranty ZDS products and electronic devices are tested before deliver, in order to guarantee longer lifetime for ZDS products and a full service for customers. ZDS Complete Solutions should be installed with our special protection devices and accessories such as: DRP, SLP, Master Panels, Kios Kit etc. These accessories are specially designed to protect ZDS products against incorrect installation or unexpected cases. ZDS is the only company offering a 24 Months “No Quibble Warranty” on ZDS complete solution, correctly protected by ZDS devices. Regarding not assembled products, products not protected by ZDS devices, or products already replaced under warranty, a 24 months standard warranty is valid. The standard warranty covers only manufacturing and materials defects. The warranty is not valid when the pump has been tampered and when damages are caused by: incorrect transport conditions (when the client organizes the transport), wrong electrical connections, wrong hydraulic connections and installations, applications that are not included in technical specifications, fluids incompatibility with construction materials, an excessive quantity of sand in the well (maximum sand quantity permitted 120g/m3), galvanic current, non-authorized technical modifications, electrical or hydraulic features that are not suitable to the product, insufficient electrical protection, normal materials damages overtime, wrong technical choice of products, installations that do not follow existing standards. According to the standard warranty procedure, the defective product must be submitted by the customer to the closest ZDS picking point. All information will be accordingly provided to the customer by ZDS Customer service. The warranty is not valid when products are new, never installed before and still in the original packaging. The warranty period starts on the date of purchase, proved by purchase documents within 24 months. For goods supplied through intermediary or distributor, the warranty period shall commence on the effective date of delivery to the end user (if verified), or within 48 months beginning from the date of manufacture. In case of warranty requests, it is necessary to fill up the online report called “Report a Technical Problem”. All the product information (serial number, model, etc) requested in the report can be easily found on the labels attached on the products or on the removable warranty label stick on the box. When you answer all the questions, your warranty claim will be automatically sent to ZDS Customer Service, who will take care of it and contact you as soon as possible. A copy of the purchase document of the claimed item is required and has to be attached to the “Report of the Technical Problem”. Franklin products are covered by 24-months Franklin standard warranty. The warranty never includes the possibility of compensation. The granting of the warranty does not give the right to ask for direct and indirect damages caused by ZDS products. Any problem related to the warranty does not authorize the client to suspend contractual obligations. ZDS Pump Innovation Via Grecia 8, 35127 Padova Z.I. 049-7994854 info@zdsgroup.com Connect with Us Terms of use All rights reserved - legal information and privacy ZDS Pump Innovation Società operante nell'ambito delle prerogative di cui alla legge 4/2013. Resa legale: Via Grecia, 8 - 35127 Padova Z.I. Cod.Fiscale e P.IVA (VAT Numero di conto) IT 04141260283 Newsletter E-mail address Subscribe Contact form First and last name E-mail address Subject Message Send