An Important Notice to Our Valued Customers Regarding COVID-19 Home Heating Oil Propane Heating Service About Us Contact Pay Bill (413) 528-1410 Privacy and Security Policies This informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Kimball Fuel website. We use your Personal Information only for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this policy. Information Collection and Use While using our website, we may ask you to provide us with certain personally identifiable information (“Personal Information”) that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, phone number, email address, etc. Kimball Fuel is the sole owner of the information collected on the website. We will not share your Personal Information with a third party unless deemed necessary to fulfill your request, and we will not sell or rent your Personal Information to anyone, or disclose any non-public Personal Information about you to anyone, except as required under law. Communications We may use your Personal Information to contact you with newsletters, marketing or promotional materials, product or service discounts, or changes to this Privacy Policy. You may opt out of our communications at any time by contacting a Kimball Fuel customer service representative. Protecting Your Information Kimball Fuel takes reasonable steps to protect all Personal Information, including sensitive information (e.g., credit card data) provided through our website. Sensitive information provided through our website is encrypted and transmitted securely, although no data transmission can be guaranteed to be 100% secure. We also safeguard your privacy offline; we educate our employees about the importance of confidentiality and customer privacy, and we maintain procedural safeguards to protect your personal information. Cookies Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect non-personally identifiable information that will help us to improve your experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, it may limit your ability to use certain portions of our website. External Links Kimball Fuel includes links to external websites. We are not in control of or responsible for the content on external websites, and we will not be held liable for any issues that may arise as a result of using these external sites. Changes to This Privacy Policy You should check this Privacy Policy periodically as we reserve the right to update or change our Privacy Policy at any time. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications, and your consent to abide and be bound by the modified Privacy Policy. If you have any questions or concerns regarding this Privacy Policy, please contact us at (413) 528-1410 or online. Security Policy Protecting Your Information We take critical measures to protect all Personal Information (e.g., name and address) and Sensitive Information (e.g., credit card data) provided by customers on our website. All Personal and Sensitive Information submitted through our website is encrypted (https) and transmitted securely through a Secure Sockets Layer (SSL) so that it cannot be read over the internet. We do not store any credit card information on our server. Please be aware that no data transmission can be guaranteed to be 100% secure, and as with any website, any information you provide through our site is done so at your own risk. We also take steps to protect your privacy offline; we educate our employees about the importance of confidentiality and customer privacy, and we maintain procedural safeguards to protect your personal information. Updates to This Information Security Policy Our internal security standards, policies, and practices are reviewed and revised based on best practices of the industry. This Security Policy may be updated periodically and without prior notice to you to reflect changes in our information security practices. Who we are Our website address is: https://kimballfuel.com. What personal data we collect and why we collect it Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Contact forms Cookies If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Analytics Who we share your data with How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. Your contact information Additional information How we protect your data What data breach procedures we have in place What third parties we receive data from What automated decision making and/or profiling we do with user data Industry regulatory disclosure requirements Kimball Fuel 168 Main Street, Suite 5 Great Barrington, MA 01230 (413) 528-1410 Winter Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m. Saturday as needed | Closed Sunday Summer Hours: Monday - Friday, 8:00 a.m. - 3:30 p.m. Closed Saturday | Closed Sunday © 2021 Kimball Fuel | Privacy Policy | Site by Consumer Focus™