About us Offices Humberts Contact Chestertons Buy Sell Rent Overseas Our services Locations Research & Insight Privacy Privacy - Chestertons Share Chesterton Global Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use: www.chestertons.com/about-us/terms-and-conditions/ and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.chestertons.com you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Chesterton Global Limited of 1-3 Mount Street, Mayfair, London, W1K 3NB. Our nominated representative for the purpose of the Act is Neal Verman. Information we may collect from you We may collect and process the following data about you: Information you give us. You may give us information about you by filling in forms on our site http://www.chestertons.com/ ("our site") or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter your details to arrange a valuation or for us to contact you, search for properties and services, and register for our repair reporting system. The information you give us may include your name, address, e-mail address and phone number, financial information, and any description of the property you would like a valuation of. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them. If you contact us, we may keep a record of that correspondence. Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Details of transactions you carry out through our site and the fulfilment of your orders. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. Cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy http://www.chestertons.com/about-us/cookies/. Uses made of the information We use information held about you in the following ways: Information you give to us. We will use this information: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contacting us at neal.verman@chestertons.com. to ensure that content from our site is presented in the most effective manner for you and for your computer. Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive). Disclosure of your information We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. Business partners who may purchase your information from us. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. Analytics and search engine providers that assist us in the improvement and optimisation of our site. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Chesterton Global Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use http://www.chestertons.com/about-us/terms-and-conditions/ and other agreements; or to protect the rights, property, or safety of Chesterton Global Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Where we store your personal data The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your rights You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at neal.verman@chestertons.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to neal.verman@chestertons.com. Cookies We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information which is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They will enable us to: estimate our audience size and usage pattern; store information about your preferences, and so allow us to customise our website according to your individual interests; speed up your searches; recognize you when you return to our website. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website. Google Analytics - 4 cookies sent - Google analytics cookies used for tracking and data collection by the site's owners. Quantcast - 1 cookies sent - Quantcast tracking - used for tracking and data collection by the site's owners. Session -3 cookies sent - These are cookies that self-clear when your session ends (ie you leave the site, close your browser etc) Your own- 2 cookies sent - These are cookies added to remember search queries and other non-essential information. They are also session cookies and self-clear. London’s Residential Property Experts About Chestertons About us Careers Privacy and Cookies Registered office Research and Insight Sitemap Terms and Conditions Our services Investment Management Mortgage finance Professional services Residential developments Residential Sales and Lettings Our offices Draw a property search to buy Draw a property search to rent Find a location Find an office Follow us Keep up to date with Chestertons on social media Facebook Pinterest Twitter LinkedIn Google+ YouTube Recent awards © Chestertons 2015