Back Request a Demo +1.888.436.3797 +1.888.436.3797 Request a Demo Request a Demo FORRESTER REPORT Trends 2016: The Future of Customer Service Changing customer expectations for easy, effective and personalized customer service are shaping customer service technology priorities. This Forrester Report predicts that the three customer service technologies -- queuing and routing, CRM and workforce optimization will consolidate to facilitate better customer experiences (CX). Read this Forrester Report authored by Kate Leggett to learn: Top 10 customer service trends that will help you move the needle Real world examples of how CX leaders outperform CX laggards Practical next steps to delivering a differentiated customer experience Talk to a CX Expert Talk to an expert about Customer Experience (CX) best practices. Sign up now and we will contact you shortly! Schedule a Meeting GET THE FORRESTER REPORT SHARE ABOUT GENESYS Genesys, creator of the world’s #1 Customer Experience Platform, empowers organizations to build exceptional customer relationships with personalized, omnichannel experiences across all journeys in the customer lifecycle. For over 25 years, we have put the customer at the center of all we do, and today, we continue to passionately believe that great customer experience drives great business outcomes. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion interactions per year in the cloud and on premises. Trending Topics +1.888.436.3797 SupportCareers Copyright © 2016 Genesys. All rights reserved. Terms of Use | Privacy Policy Select Region