imimobile is now part of Webex Learn more | About Cisco Products Solutions More Contact Government & public sector Every interaction engages the community Improve efficiency and reduce costs with two-way communications across digital channels. Talk to an expert Discover our CPaaS platform Interactive voice and digital channels IVR call deflection Proactive communications Intelligent automation Remote working for contact centers Seamless integration with existing systems Better connections using digital channels Interactive experiences Engage with people on the channels they use every day across voice and digital channels such as SMS, Apple Business Chat, and more. Proactive communication Proactively send emergency communications, payment reminders, status updates, and more to improve efficiency and reduce costs. Support any citizen with ease Offer video assistance Provide one-to-one help with real-time video assistance for requirements such as housing repairs. Reduce technician call-out costs and solve issues virtually. Remote contact centers Empower contact center agents to work remotely using cloud applications. Continue to monitor calls and workload using centralized admin dashboards and reporting. Create more efficient service teams Empower people with self-service Allow citizens to find solutions in a self-serve mode to reduce call volumes. Deploy AI-driven chatbots, FAQ portals, and live chat to handle routine enquiries. Deflect to messaging channels Create an efficient customer service process with IVR call deflection. Deflect inbound calls to digital messaging channels and enable agents to handle complex enquiries. Equip agents with the right tools Manage interactions across multiple channels. Have all customer data and history in one place to manage enquiries, improving first contact resolution and customer satisfaction. EGUIDE Enterprise CPaaS Buyer's Guide CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution. Discover more Why imi mobile? Agile Respond to disruptions or changes in regulations with ease. Modify and iterate communication journeys at pace. Secure We safeguard citizen data and information based on the ISO-27001 framework trusted by the world's leading blue-chip organizations. Integrated Centralize citizen communications. Integrate with existing systems to eliminate functional silos and create seamless experiences. BLOG How to setup a contact center to support home working in three days Empower contact center agents to work remotely but maintain productivity levels. Find out how you could enable a functional remote working contact center in just three days. Read now “ imi mobile’s contact center software has enabled a seamless transition to remote working overnight and has removed the need for fixed, office-based agents.” Yvonne Steele Team Manager of income, rent to buy & leasehold Services Dudley Council Want to learn more? Blog Reduce call volumes using call deflection, automation, and AI Read now Download Conversational Messaging eGuide Download Download Call deflection: tactics for success Download Start engaging with citizens at scale Discover our CPaaS platform Book a demo Footer Products CIM suite imi connect imi connect developer sandbox imi connect video API imi connect APIs and SDKs imi assist imi notify imi campaign imi engage imi social Solutions Automotive Banking Gaming Government & public sector Healthcare Insurance Logistics Media & broadcasters Recruitment Retail Travel Telecommunications Utilities Customer service Employee communications IT & operations Marketing Business Messaging Apple Business Chat Business messaging Google's Business Messages Google Verified SMS RCS Business Messaging SMS Web RTC WhatsApp Business API Resources Learning Customer stories Developers Blog Company About us Investors Press releases Partners Terms | Privacy Policy | Cookies | Certifications | Careers Copyright © 2000 - 2021 IMImobile Limited | All Rights Reserved United Kingdom | Find us on: Twitter | LinkedIn This website is protected by Google reCAPTCHA | Privacy | Terms .st1{fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:23.3333}