Back Request a Demo +1.888.436.3797 +1.888.436.3797 Request a Demo Request a Demo 2016 GARTNER REPORT Critical Capabilities for Contact Center Infrastructure Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn: 9 critical capabilities for evaluating contact center infrastructure 3 use cases that reflect most decisions organizations need to make when looking at CCI – multichannel compact suite, high volume call center and customer engagement center Which vendor scores the highest in 3 use cases across 9 capabilities This report is most appropriate for mid-size to large on-premise contact center environments, from 250 to 5000+ seats. It includes references to cloud capabilities relevant where organizations are looking to utilize existing vendors for transitioning to cloud services. If you are looking to evaluate a contact center platform best suited to deliver competitive omnichannel customer experiences, this report is a must read. Talk to a CX Expert Talk to an expert about Customer Experience (CX) best practices. Sign up now and we will contact you shortly! Schedule a Meeting Gartner Critical Capabilities for Contact Center Infrastructure, Worldwide, Steve Blood, Drew Kraus, May 19 2016. * Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. **This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys. GET THE GARTNER REPORT SHARE ABOUT GENESYS Genesys, creator of the world’s #1 Customer Experience Platform, empowers organizations to build exceptional customer relationships with personalized, omnichannel experiences across all journeys in the customer lifecycle. For over 25 years, we have put the customer at the center of all we do, and today, we continue to passionately believe that great customer experience drives great business outcomes. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion interactions per year in the cloud and on premises. Trending Topics +1.888.436.3797 SupportCareers Copyright © 2016 Genesys. All rights reserved. Terms of Use | Privacy Policy Select Region