This website uses cookies We use cookies so that our website works and to make sure you get the best experience. We would also like to set optional cookies which analyse your use of the website, personalize your experience, or for advertising purposes. You can refuse your consent to such cookies by clicking on "Reject All Optional Cookies". You can manage your cookie preference by clicking on "Set preferences". For more information about the cookies we use on this site, click here. ACCEPT ALL REJECT ALL OPTIONAL COOKIES SET PREFERENCES more_horiz Hospital Plan Insurance Services CHANGE IN ADMINISTRATION OF HPIS POLICIES EFFECTIVE 1 MARCH 2021 For more information, email or call 020 8662 8184 QUERIES@HPIS.CO.UK Hospital Plan Insurance Services FAQs Claims Policy Documents CHANGE IN ADMINISTRATION OF HPIS POLICIES EFFECTIVE 1 MARCH 2021 Hospital Plan Insurance Services (HPIS) administers insurance policies on behalf of the insurer, American International Group UK Limited (AIG UK). In order to simplify how AIG UK does business, from 1 March 2021, rather than using HPIS, AIG UK will administer the policies directly. AIG UK and HPIS are both members of the AIG Group. The change will have no effect on the cover provided by the policy or the obligations under it. AIG UK’s obligations to you will not change but the administration of your policy will transfer from HPIS to AIG UK. No further action is needed in relation to this change in how the policy is administered. Other than any future communications coming from AIG UK rather than HPIS, there will be no change in the services provided or in the contact details on the policy. You can get in touch by emailing queries@hpis.co.uk or calling 0208 662 8184. Welcome We are always listening to what customers tell us about their plan. As a result, we’ve made some beneficial changes to our products and services providing improved benefits as well as clearer documentation. This website has been developed to provide policyholders with additional information about the policy changes, and to answer your questions. It includes a summary of the changes, an easy-to-use question and answer section and you can also view your old and new policies. If you need any further information or can't find what you are looking for, just call us on 020 8662 8184 Customer Charter Our London based Customer Services team are dedicated to taking calls promptly and offer accurate, relevant help and advice. Our staff all have extensive training to ensure we can answer your queries quickly and efficiently. We are committed to developing our staff to demonstrate integrity, respect and to take responsibility ensuring that our customers are at the heart of everything that we do. We assess claims as quickly as possible once we have received all the required documentation, so we don't keep you waiting. AIG UK Claims Individual Business For Brokers Press Releases Insights Careers Complaints Useful Links Our Products Risk Appetite Document Library GTS Home COVID-19 updates Legal Who regulates AIG in the UK? Modern Slavery Act Transparency Statement Board Diversity policy Follow Us Twitter facebook you tube linkedin United Kingdom | Worldwide > Privacy Policy | Terms of Use Copyright © 2021 American International Group, Inc. American International Group UK Limited is registered in England: company number 10737370. Registered address: The AIG Building, 58 Fenchurch Street, London EC3M 4AB. American International Group UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN number 781109). This information can be checked by visiting the FS Register (www.fca.org.uk/register).