Agent Portal Find An Agent PERSONAL BUSINESS CLAIMS CENTER MANAGE POLICY ABOUT US CONTACT US DRIVE ALOHA Customer Resources HomeCOVID-19 ResponseCustomer Resources With your personal health and safety in mind, DTRIC encourages you to use our online and alternative options to manage your policy. Customer Service Revised Call Center Operating Hours Monday – Friday: 7:30 am – 5:00 pm Saturdays: 9:00 am – 1:00 pm Sundays and holidays: closed To contact a DTRIC customer service representative, please call 808-944-5400, neighbor islands toll-free at 1-888-944-5474, or email CALL CUSTOMER SERVICE NEIGHBOR ISLANDS CALL 1-888-944-5474 Bill Paying Options At this time, we strongly recommend that DTRIC Insurance customers use online and alternative options to manage your policy. For your convenience, DTRIC offers the following options for payments, managing your policy, and communicating with representatives: Online Manage Your Policy Online Request policy changes Make a payment Get answers to Frequently Asked Questions Telephone Contact DTRIC to assist with policy changes and payments with a credit card: Call DTRIC Customer ServiceLine Oahu: (808) 944-5400 Neighbor Islands toll-free at 1-888-944-5474 In-Person Pay at a First Hawaiian Bank branch, visit their website for potential branch closures due to COVID-19. Mail Mail a check to: DTRIC Insurance P.O. Box 30920 Honolulu, HI 96820-0920 Be sure to include your payment stub when you make the payment. As a reminder, payments may be made with a credit/debit card online. Cash or check payments are accepted at any First Hawaiian Bank, provided they are presented with your billing statement. Need to file a claim? Effective immediately, all claims settlement payments will be sent to you via U.S. postal mail. You may continue to report your claims online. You may also report a claim by phone using our 24-hour Claims Hotline at 1-888-443-8742. What you need to know In-Person Visits During the COVID-19 period, the DTRIC office is closed to the public. However, we are continuing to deliver remote services to meet the needs of our customers. Customers who wish to visit the DTRIC office may do so by making an appointment first. Our customers and employees’ health and safety are our foremost concern, so when visiting DTRIC, we request our customers to observe certain health and safety procedures. To request an appointment: Appointment may be scheduled from Monday through Friday, 8:00 am – 4:30 pm. Call Customer Service at (808) 944-5400 or Claims at (808) 951-1700 Email If you request an appointment via email, please be sure you have a confirmation before visiting. The DTRIC office is located at 1600 Kapiolani Blvd., Suite 1520. For the health and safety of our customers and employees, please follow the following procedures: When you arrive outside the reception area, please call the person with whom you have an appointment. Wear a face mask during your visit. Sanitize your hands before entering the DTRIC office. Practice social distancing by maintaining 6-feet between you and DTRIC employees. Please reschedule if you are not feeling well on the day of your appointment. Related Resources Work From Home Tips Home-based offices can be hazardous. Here’s a list of the physical and technological hazards you should know about and avoid when working from home. Learn more Home Office Tips With the recent “stay at home/work at home” government order because of the COVID-19 situation, many people are converting their homes into temporary offices during this time of social distancing. Learn more Caring for our Community During the most challenging of times, our community has always come together to help one another. With the mandatory stay at home order drastically affecting businesses and many of our most vulnerable, here are some ways you can help those during this time of need. Learn more Don't Fall for these Scams Coronavirus scams began popping up almost as soon as the health crisis arose, with scammers asking callers to donate to fake charity accounts to help those laid off during this situation. Learn more Home Maintenance Tips Hawaii’s hurricane season starts on June 1 and runs through the end of November. Local residents should be proactive and make storm preparations ahead of time to avoid or minimize potential losses. 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