Home Services Coronavirus (COVID-19) updates Pay online Report a problem Stay connected MyRBKC Account Open search Home Web Services Accessibility Statement Accessibility Statement Contents Accessibility statement for Royal Borough of Kensington and Chelsea How accessible this website is Feedback and contact information Reporting accessibility problems with this website Enforcement procedure Contacting us by phone or visiting us in person Technical information about this website's accessibility Compliance status How we tested this service What we’re doing to improve accessibility Preparation of this accessibility statement Accessibility statement for Royal Borough of Kensington and Chelsea This accessibility statement applies to www.rbkc.gov.uk. This website is run by Royal Borough of Kensington and Chelsea. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet(link is external) has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms, transactional services and applications are difficult to navigate using just a keyboard. Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: email webmaster@rbkc.gov.uk(link sends email) call 020 7361 3000 We’ll consider your request and aim to get back to you within two (2) working days. If you cannot view the map on our ‘visit us’ page, call or email us for directions. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email the Web Services Team at webmaster@rbkc.gov.uk(link sends email). Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)(link is external). Contacting us by phone or visiting us in person You can contact us by phone or visiting us in person. The Royal Borough of Kensington and Chelsea enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive Service, provided by Sign Solutions. Technical information about this website's accessibility Royal Borough of Kensington and Chelsea is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the Web Content Accessibility Guidelines version 2.1(link is external) AA standard, due to the non-compliances listed below. Non-accessible content Forms and transactional services Most of our online forms and transactional services are software applications, platforms and websites, ‘skinned’ to look like our website. These are designed and developed by our external partners and third-party suppliers. These applications are partly or wholly out of our control and may not conform to the same levels of accessibility as our main website. Third-party applications include (but not limited to): MyRBKC Account Online payments Family Information Service and SEND Local Offer Planning Applications Search and Building Control We’re carrying out accessibility assessments of all our third-party transactional services and ask suppliers to fix accessibility issues when they are identified. We will update this technical accessibility statement when the accessibility assessments have been completed. This will provide more information on any accessibility issues we find and what we're doing to improve the accessibility of this website overall. We require that any new third-party systems we commission are Web Content Accessibility Guidelines 2.1 AA compliant(link is external). How we tested this service An accessibility retest audit on the Royal Borough of Kensington Chelsea website was carried out by the Digital Accessibility Centre (DAC) user/technical team on the 5 May 2021. The Royal Borough of Kensington Chelsea pages was assessed against the Web Content Accessibility Guidelines WCAG 2.1(link is external). The original testing consisted of a small number of accessibility issues identified that could pose issues for disabled users some of whom rely on assistive technologies and some who do not rely on assistive technologies. Having undergone an accessibility retest on the original issues identified no single A or AA fails were identified on the pages tested at the time of the retest. A small number of usability issues were found by the Disability Accessibility Centre's manual user testing team that although do not fail to meet the WCAG 2.1 success criteria, we fixed the usability issues to improve the overall user experience. The sample of pages reviewed in the audit was selected using the following criteria: pages common to many websites - for example, homepage and service landing pages pages with variations in layout and functionality which included: Journey 1 – Homepage Journey 2 – Basic Content page Journey 3 – Service Landing Page Journey 4 – Service Category page Journey 5 - Guide Overview Journey 6 - Guide Page Journey 7 – Step by step overview Journey 8 – Homepage Hero Component Journey 9 – Home page Service Grid Journey 10 – Homepage Latest News Component Journey 11 – Homepage news blocks Journey 12 – Policy paper Journey 13 – Consultation Journey 14 – Event Journey 15 – Event landing Journey 16 – News Article What we’re doing to improve accessibility In addition to accessibility testing with the Disability Accessibility Centre, we use Siteimprove's automated testing tools to monitor and fix usability and accessibility issues as they occur. We manually review and update the website to maintain any parts that automated testing cannot cover. We're working with our supplier Zoocha, and other third-party partners, to fix the known accessibility issues and to make the system more usable for all users. We continually monitor this website for accessibility issues and will update this accessibility statement as and when accessibility issues are identified and subsequently fixed. Preparation of this accessibility statement This statement was prepared on 22 September 2020. It was last reviewed on 21 October 2021. Last updated: 21 October 2021 Help improve this website Give feedback Town Hall, Hornton Street, W8 7NX © 2021 The Royal Borough of Kensington and Chelsea Contact us Report a problem Complaints Freedom of Information Subject Access Requests MyRBKC Account Terms of use Cookies and your privacy Data Protection Modern slavery Accessibility Facebook - Opens in new window Twitter - Opens in new window Youtube - Opens in new window Instagram - Opens in new window Our Cookies This website uses cookies which are essential for this site to work and to enhance your experience. We also use non-essential cookies to help us improve our digital services. For more information please read our privacy policy. By clicking "Accept cookies" you are giving your consent for us to set cookies. Accept cookies policy Do not accept cookies