CSR Performance EN Locations Search go to store ... Menu Carrefour’s CSR performance AND FOOD TRANSITION INDEX Our CSR results 2020 The CSR performance AND FOOD TRANSITION Transparency is what sets Carrefour's societal approach apart from the rest. Carrefour sets itself targets that are costed and quantified, and precisely defined in consultation with its partners. In so doing, the Group sets forth its short- and long-term ambitions in relation to the material assets identified with its stakeholders. The Group's targets as far as CSR and the food transition are concerned are measured via a set of performance indicators. The most strategically important targets are integrated into the CSR and Food Transition Index. This index serves as a criterion for setting managers’ pay and also enables us to mobilise employees on strategic issues related to the Group’s goal of becoming the leader in the food transition for everyone. Non-financial reporting The Carrefour Group annually consolidates its performance based on 22 CSR indicators. These indicators have been measured since 2006 and are used to track changes in the Group's performance. The report is externally audited and this results in Carrefour being awarded extra-financial scores by rating agencies. Carrefour is committed to responding to all questionnaires from NGOs, investors and rating agencies. This way, the Group engages in transparent dialogue with its stakeholders in order to assess both the global and local utility of its policies and action plans, as well as analysing its performance and how it compares to that of its competitors and best practices available on the market. Carrefour regularly stages specific information events for investors and participates in socially responsible investment (SRI) conferences in order to keep the financial markets informed on CSR issues. Index The Group produces annual reports of its improvements through its CSR and food transition index – the only one of its kind in the sector – the data of which is verified by third party. This index also enables us to mobilise employees on strategic issues related to the Group’s goal of becoming the leader in the food transition for everyone. Since 2019, to help it achieve these targets, 25% of managers' pay has been based on the CSR index as part of a Long-Term Incentive. And 20% of the CEO's (company representative) pay has been made up of a variable component. Since 2021, the CSR index has been incorporated into the variable remuneration of all Group entity employees, as well as into the remuneration of integrated country managers. Three years after it created its CSR and Food Transition index, Carrefour is raising its targets and setting itself some new ones. Carrefour is now raising its targets for several of these areas so as to confirm and bolster its commitment to sustainable fishing, combating deforestation, nutrition and health, local products and reducing the use of packaging. And at the same time, it is setting new targets on reducing the carbon footprint of the products it sells, promoting animal welfare, the commitment of its national brand suppliers, diversity and the commitment of its employees. Specifically, the CSR and food transition index comprises four areas: products, stores, customers and employees. Each has a number of quantitative objectives with a cut-off date. The index sets an annual target for 17 indicators. The index’s overall score is simply the average of the scores for these 17 indicators Rating non-financial performance Carrefour completes questionnaires from NGOs, investors and rating agencies in order to assess its environmental, social and governance performance. The Group then uses these external scores to supplement the assessment of its CSR and Food Transition index. Since 2017, Carrefour has ranked among the top-performing companies in the Dow Jones Sustainability World Index (DJSI). This distinction places the group among the top five global retailers in CSR. Understanding the results of Carrefour’s CSR AND FOOD TRANSITION INDEX Carrefour’s CSR performance ASSESSED BY INDEPENDENT BODIES Carrefour answers questionnaires from NGOs, investors and rating agencies. Since 2017, Carrefour has ranked among the top-performing companies on economic, environmental and social concerns in the Dow Jones Sustainability World Index (DJSI). This distinction places the group among the top five global retailers in CSR. Carrefour’s complete response to the Carbon Disclosure Project (CDP) is available at www.cdp.net. 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