Privacy Policy EMPLOYER AREA TEMP AREA BOOK A TEMP >> REGISTER WITH US >> Privacy Policy At Temps4Care Ltd we are committed to protecting your privacy and ensure that your personal details are only used when absolutely needed. Our Group means our subsidiaries, our ultimate holding company and its subsidiaries, our associated companies as defined in section 1159 of the UK Companies Act 2006 (our Group) This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a new regulation which replaces the Data Protection Regulation (Directive 95/46/EC) The Regulation aims to harmonise data protection legislation across EU member states, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate. The GDPR will be applicable in the UK from 25th May 2018. The Government intends for the GDPR to continue in UK law post Brexit and has also introduced a Data Protection Bill to replace the current Data Protection Act in due course. Your new rights under the GDPR are set out in this notice and will apply once the GDPR becomes law on 25th May 2018. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of data protection legislation in force from time to time the data controller is Temps4Care Ltd, 15 Wrens Court, Lower Queen Street, Sutton Coldfield, B72 1RT Our nominated representative is Anthony Hughes Who we are and what we do. We are a recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). We also provide consultancy and recruitment assistance. We collect the personal data of the following types of people to allow us to undertake our business; – Prospective and placed candidates for permanent or temporary roles; – Prospective and live client contacts; – Supplier contacts to support our services; – Employees, consultants, temporary workers; – Other contacts. We collect information about you to carry out our core business and ancillary activities. Information you give to us or we collect about you. This is information about you that you give us by filling in forms on our website www.temps4care.co.uk (our site) or by corresponding with us by phone, e-mail, applying to job advertisements or otherwise. It includes information you provide when you register to use our site, to enter our database, subscribe to our services, attend our events, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us or we collect about you may include your name, address, private and corporate e-mail address and phone number, financial information, compliance documentation and references verifying your qualifications and experience and your right to work in the United Kingdom, curriculum vitae and photograph, links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, business Facebook or corporate website. Information we collect about you when you visit our website. With regard to each of your visits to our site we will automatically collect the following information: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number or email address used to call our customer service number or enquire about one of our services. Information we obtain from other sources. This is information we obtain about you from other sources such as LinkedIn, job board websites, online CV databases, your business card, personal recommendations, and others. In this case we will inform you, by sending you this privacy notice, within a maximum of 30 days of collecting the data of the fact we hold personal data about you, the source the personal data originates from and whether it came from publicly accessible sources, and for what purpose we intend to retain and process your personal data. We are working closely with third parties including companies within our Group, business partners, sub-contractors in technical, professional, payment and other services, advertising networks, analytics providers, search information providers, credit reference agencies, professional advisors and others. We may receive information about you from them for the purposes of our recruitment services and ancillary support services. Purposes of the processing and the legal basis for the processing. We use information held about you in the following ways: To carry out our obligations arising from any contracts we intend to enter into or have entered into between you and us and to provide you with the information, products and services that you request from us or we think will be of interest to you because it is relevant to your career or to your organisation. To provide you with information about other goods and services we offer that are similar to those that you have already purchased, been provided with or enquired about. The core service we offer to our candidates and clients is the introduction of candidates to our clients for the purpose of temporary or permanent engagement. However, our service expands to supporting individuals throughout their career and to supporting businesses’ resourcing needs and strategies. Our legal basis for the processing of personal data is our legitimate business interests, described in more detail below, although we will also rely on contract, legal obligation and consent for specific uses of data. We will rely on the contract if we are negotiating or have entered into a placement agreement with you or your organisation or any other contract to provide services to you or receive services from you or your organisation. We will rely on legal obligation if we are legally required to hold information on to you to fulfil our legal obligations. We will in some circumstances rely on consent for particular uses of your data and you will be asked for your express consent, if legally required. Examples of when consent may be the lawful basis for processing include permission to introduce you to a client (if you are a candidate). Our Legitimate Business Interests. Our legitimate interests in collecting and retaining your personal data are described below: As a recruitment business and recruitment agency we introduce candidates to clients for permanent employment, temporary worker placements or independent professional contracts. The exchange of personal data of our candidates and our client contacts is a fundamental, essential part of this process. In order to support our candidates’ career aspirations and our clients’ resourcing needs we require a database of candidate and client personal data containing historical information as well as current resourcing requirements. To maintain, expand and develop our business we need to record the personal data of prospective candidates and client contacts. This is in order to represent you effectively either in sourcing a person for a business or a new job opportunity for a jobseeker and will include holding and passing details of you to potential future employers or employees. It will include the processing of your CV or giving details of you as a business to candidates. Where we pass on a candidate’s or several candidates personal details across to a client, the client will then take on the role of Data Controller. This means that we would expect the client to send their own privacy policy to the candidate and adhere to the GDPR regulations Consent. Should we want or need to rely on consent to lawfully process your data we will request your consent orally, by email or by an online process for the specific activity we require consent for and record your response on our system. Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time. Other Uses we will make of your data: – Use of our website; – to notify you about changes to our service; – to ensure that content from our site is presented in the most effective manner for you and for your computer. We will use this information: – to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; – to improve our site to ensure that content is presented in the most effective manner for you and for your computer; – to allow you to participate in interactive features of our service, when you choose to do so; – as part of our efforts to keep our site safe and secure; – to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; – to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. We do not undertake automated decision making or profiling. We do use our computer systems to search and identify personal data in accordance with parameters set by a person. A person will always be involved in the decision making process. Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes below A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you enter our site, you have the option to accept cookies before you proceed. Should you click the ‘Accept’ button then that file is added and the cookie helps analyse our web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies from our website. If you do not wish to accept cookies on our site, simply don’t click the Accept button, or modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. In addition this website uses the following cookies: – Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is de-personalised and is displaced as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website and strive to give you more of the things you enjoy reading and watching. – Google Adwords: Using Google Adwords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget. – HotJar We use HotJar to track information such as mouse clicks, scroll depth and where user’s click. This information helps us to improve the user experience on the website. We don’t store any personal information. Disclosure of your information inside and outside of the EEA. We will share your personal information with: Any member of our group in the EEA Selected third parties including: – clients for the purpose of introducing candidates to them ; – candidates for the purpose of arranging interviews and engagements; – clients, business partners, suppliers and sub-contractors for the performance and compliance obligations of any contract we enter into with them or you; – subcontractors including email marketing specialists, event organisers, payment and other financial service providers – analytics and search engine providers that assist us in the improvement and optimisation of our site; – credit reference agencies, our insurance broker, compliance partners and other sub-contractors for the purpose of assessing your suitability for a role where this is a condition of us entering into a contract with you. We will disclose your personal information to third parties: – In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. – If Temps4Care Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. – If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Temps4Care Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. The lawful basis for the third party processing will include: – Their own legitimate business interests in processing your personal data, in most cases to fulfil their internal resourcing needs; – satisfaction of their contractual obligations to us as our data processor; – for the purpose of a contract in place or in contemplation; – to fulfil their legal obligations. Where we store and process your personal data. The data that we collect from you will be transferred to, and stored at, a destination within the European Economic Area (”EEA”). All information you provide to us is stored on our secure servers or the servers of one of our CRM providers which are all based within the EEA. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Retention of your data. We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so. Accordingly, we have a data retention notice and run data routines to remove data that we no longer have a legitimate business interest in maintaining. We do the following to try to ensure our data is accurate: Prior to making an introduction we check that we have accurate information about you and we keep in touch with you so you can let us know of changes to your personal data We segregate our data so that we keep different types of data for different time periods. The criteria we use to determine whether we should retain your personal data includes: – The nature of the personal data; – Its perceived accuracy – Our legal obligations; – Whether an interview or placement has been arranged; and – Our recruitment expertise and knowledge of the industry by country, sector and job role. We may archive part or all of your personal data or retain it on our financial systems only, deleting all or part of it from our main Customer Relationship Manager (CRM) system. We may pseudonymise parts of your data, particularly following a request for suppression or deletion of your data, to ensure that we do not re-enter your personal data on to our database, unless requested to do so. For your information, pseudonymised data is created by taking identifying fields within a database and replacing them with artificial identifiers, or pseudonyms. Our current retention notice is available upon request. Your rights. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes and we will collect express consent from you if legally required prior to using your personal data for marketing purposes. You can exercise your right to accept or prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Anthony Hughes, Temps4Care Ltd 15 Wrens Court, Lower Queen Street, Sutton Coldfield, B72 1RT Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. The GDPR provides you with the following rights. To: – Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. – Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). – Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. – Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. – Request the transfer of your personal information to another party in certain formats, if practicable. – Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted through this link: https://ico.org.uk/concerns/ Access to information. The Data Protection Act 1998 and the GDPR give you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete. Your right of access can be exercised in accordance with the Act (and the GDPR once it is in force). A subject access request should be submitted to fran.stallard@temps4care.co.uk No fee will apply once the GDPR comes into force. Changes to our privacy notice. Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice. Contact. Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to Anthony Hughes, Temps4Care Ltd, 15 Wrens Court, Lower Queen Street, Sutton Coldfield, B72 1RT Disclaimer. The information contained in this website is for general information purposes only. The information is provided by Temps 4 Care and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Temps 4 Care. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Temps 4 Care takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Copyright Notice. This website and its content is copyright of Temps 4 Care Ltd – © Temps 4 Care Ltd, 2018. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: – You may print or download to a local hard disk extracts for your personal and non-commercial use only – You may copy the content for individual 3rd parties for their personal use, but only if you acknowledge the website as the source of the material – You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Terms & Conditions If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Temps 4 Care’s relationship with you in relation to this website. The term ‘Temps 4 Care’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 15 Wrens Court, Lower Queen Street, Sutton Coldfield, B72 1RT. Our company registration number is 10282932, registered in the United Kingdom. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: – The content of the pages of this website is for your general information and use only. It is subject to change without notice. – Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. – Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. – This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. – All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. – Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. – From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). – You may not create a link to this website from another website or document without Temps 4 Care prior written consent. – Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales. 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