HOME ABOUT US CUSTOMERS NEWS CONTACT HOME ABOUT US HOW WE WORK IMPROVING CUSTOMER OUTCOMES About us What sets us apart Our vision and values Our history Our team How we work Industry context Our portfolio Customer account management Risk and compliance culture Improving customer outcomes Proprietary Collections Bureau Customer signposting Research Arrow Global Engage As part of our commitment to putting the customer at the heart of our business, we seek to continuously improve our customer outcomes by developing our business model. Zachary Lewy, our founder and chief investment officer, represents the business within the main industry trade association, the CSA. This industry body has assisted in preparing the industry for the evolution to the Financial Conduct Authority and the related focus on customer outcomes. Innovation, improvement and development are key elements of our ongoing customer-centric efforts, including: Proprietary Collections Bureau (PCB) Customer signposting Research Quick Links Experian guidance note - Supporting compliant practices in debt collection Experian and Arrow FAQs © Legal information Terms & Conditions Privacy and cookies notice Debt sales Sitemap Arrow Global Limited is authorised and regulated by the Financial Conduct Authority (FCA) for accounts formed under the Consumer Credit Act 1974 (as amended). It is registered on the FCA Consumer Credit Register under registration number 578436.

HOME ABOUT US CUSTOMERS NEWS CONTACT HOME ABOUT US HOW WE WORK CUSTOMER ACCOUNT MANAGEMENT About us What sets us apart Our vision and values Our history Our team How we work Industry context Our portfolio Customer account management Risk and compliance culture Improving customer outcomes Arrow Global Engage Arrow Global's model is built around using data to optimise collections and to create the most appropriate long-term solutions for its customers. Post-purchase, our approach of building consolidated customer profiles through our data models and collecting through sustainable repayment plans enables customers to: Restructure and settle their outstanding balances Improve their credit ratings Enhance their ability to gain access to credit in the future We do not charge customers additional interest and fees on their defaulted debt. By conducting internal analytics, utilising both our in-house servicing capabilities (Capquest) and a network of specialist third parties, we are able to approach each customer and each account on an individual basis. Our approach ensures customers are looked after by organisations most suited to assisting in light of each individual's circumstances. We have developed a customised supplier management framework to manage performance, compliance and interaction with third parties. © Legal information Terms & Conditions Privacy and cookies notice Debt sales Sitemap Arrow Global Limited is authorised and regulated by the Financial Conduct Authority (FCA) for accounts formed under the Consumer Credit Act 1974 (as amended). It is registered on the FCA Consumer Credit Register under registration number 578436.