Login Menu Rising Energy Prices: If you're worried about being able to afford your water bill, click here Home Help & Advice Landlord services Landlord services The Welsh Government have introduced regulations that impact on any landlord whose property receives water or sewerage services from Welsh Water. The regulations require landlords to ensure Welsh Water are informed of any change of tenants in their properties within 21 days. If this isn’t done, the landlord can become jointly and severally liable for the water and sewerage charges. We need to know: The property address The title, full name and date of birth of all adult residents The tenancy start date Our preference is that the information is provided through landlord tap. Anybody can register to provide information and use this website. It’s easy to use and a permanent record is kept of updates which offers the landlord confidence that the information has been passed to us, as the evidence is there to see. Alternatively you can get in touch with us and provide the information to us directly. You can also get a copy of the Welsh Government’s guidance. Not sure about your obligation to us? Then watch the short video below Landlord: Let Us Know Landlord Tenant Registration Click here to enter details of new tenants Landlord Property Registration Click here to register your new property Landlord TAP Click here to visit Landlord and Tenant Address Portal website Free media toolkit for estate agents and landlords ZIP, 7.4MB Welsh Water has developed some completely free content for estate agents and landlords. Your free toolkit is packed with useful information for your new home owners or tenants; from how students should sort their water bills, how to make sure you’re charged accurately for your water, and to how to save water and money once you move in. You’ll find blogs, images, and social posts and more all packed with information that we hope you’ll find useful. Feel free to use them on your own channels and to adapt as necessary to make sure it fits your own brand, tone of voice, and SEO requirements. Download Get in touch We can point you to the right place. In your area Incidents or planned works near you. Together we can end domestic abuse Find out more Explore our site About us Annual Report and Accounts Blog Careers Contact Us Education Environment Library Online services Dwr Cymru Welsh Water Facebook Dwr Cymru Welsh Water Twitter Dwr Cymru Welsh Water Linked In Legal Notice Data Protection Anti-Slavery Statement Privacy Policy Social Media Privacy Notice Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT. © Dŵr Cymru Cyf Our use of cookies As a not for profit organisation, we use cookies to help us understand how we can improve our services to you. You can manage your cookie preferences at any time on our Cookie Policy page. Manage preferences Reject Non-Essential Cookies Allow all cookies Ask Lili for help