Pricing Roadmap System Status Back to Hotjar.com Try it free Hotjar Documentation Compliance, Legal & Security Security Articles in this section Security at Hotjar Why do I see an error called "Cookie SameSite=None"? Information Security Data Safety, Privacy & Security Application Security Cloud Security Hotjar Cookie Information Security FAQs Hotjar IPs How long does Hotjar keep my data? See more Hotjar Cookie Information To function properly, Hotjar stores first-party cookies on your user's browser. Cookies are either set by the Hotjar script, or by visiting Hotjar's website. When you use the Hotjar script on your website, Hotjar cookies are responsible for displaying the correct content to your users without personally identifying anyone. When you visit Hotjar's website, it is important to note that the Hotjar script is enabled on this website. If you do not wish to be tracked by Hotjar you may do so by following the steps on our Do Not Track page. This will apply to all sites Hotjar is installed on. I use the Hotjar script on my website. Should my users be aware of these cookies? If so, how should I classify them? Given the complexities around jurisdictions, privacy laws/regulations, and how you and your team intend to use Hotjar, it's best that you seek guidance from your own legal counsel when determining which cookies need to be listed on your site and whether or not a cookie manager should be utilized. Similarly, your legal counsel will be able to help you determine how to classify cookies. Hotjar support cannot assist with any questions that might have legal implications. Cookies set by the Hotjar script Name Description Duration Data type _hjSessionUser{site_id} Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 365 days JSON _hjSession{site_id} A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. 30 minutes JSON _hjClosedSurveyInvites Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. 365 days Boolean true/false _hjDonePolls Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. 365 days Boolean true/false _hjMinimizedPolls Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site. 365 days Boolean true/false _hjShownFeedbackMessage Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show. 365 days Boolean true/false _hjSessionTooLarge Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit. Session Boolean true/false _hjSessionRejected If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues. Session Boolean true/false _hjSessionResumed A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection. Session Boolean true/false _hjid Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 365 days UUID _hjRecordingLastActivity This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records). Session Numerical Value (Timestamp) _hjTLDTest When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. Session Boolean true/false _hjUserAttributesHash User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. Session Hash _hjCachedUserAttributes This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present. Session JSON _hjLocalStorageTest This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Under 100ms Boolean true/false _hjIncludedInPageviewSample This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit. 30 minutes Boolean true/false _hjIncludedInSessionSample This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit. 30 minutes Boolean true/false _hjAbsoluteSessionInProgress This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. 30 Minutes Boolean true/false _hjFirstSeen This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. Session Boolean true/false _hjViewportId This stores information about the user viewport such as size and dimensions. Session UUID _hjRecordingEnabled This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. Session Boolean true/false Users with Disabled Cookies Hotjar does not track or record users who have cookies disabled. In fact, the Hotjar script doesn't properly load its different components if it detects that cookies are disabled. Learn more Cookies set by visiting the Hotjar website Cookies set when you visit the Hotjar website can be categorized into essential and non-essential cookies. Essential Cookies Essential cookies are set when you visit Hotjar's website. They serve to operate the Hotjar Website and its features in a workable fashion. To the extent personal data is processed via these cookies, the respective legal basis is Article 6(1)(f) GDPR as operating the Hotjar website is in our legitimate interest. Name Description Duration _hjptid This cookie is set for logged in users of Hotjar who have Admin Team Member permissions. It is used during pricing experiments to show the Admin consistent pricing across the site. Session hjSiteLang This cookie is set when a page that supports multiple languages on hotjar.com is visited. This allows us to always load the content in the preferred language when available. 365 days _hjOptOut Hotjar Opt-Out setting. More information can be found on our Do Not Track Page 4 months X-Access-Key This cookie keeps your website session alive. Session Non-essential Cookies With your consent, non-essential cookies are set when you visit the Hotjar website. They serve to optimize the user experience, provide us with insights about how users use the Hotjar website, or are used for marketing purposes. To the extent personal data is processed via these cookies, the respective legal basis is your consent in accordance with Article 6(1)(a) GDPR. You may withdraw your consent at any time with future effect by adjusting your cookie settings. Name Description Duration JSESSIONID New Relic cookie which is used to monitor session counts for an application. Read more Session NREUM New Relic cookie which is only created in browsers that do not support the Navigation Timing API. Read more Session NRAGENT New Relic cookie, created only when a token is handed out to an end-user by the New Relic server. Read more Session optimizely* This cookie is set by Optimizely to run tests on hotjar.com. Read more Decided by Optimizley mp_* This cookie is set by Mixpanel to run track usage on hotjar.com. Decided by Mixpanel segment_id This cookie is created by Hotjar to create a unique ID for users and is used to consistently trigger experiments for example. 1 year MUID (Microsoft User ID) This cookie is set by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year UserMatchHistory This cookie is set by LinkedIn Ads for ID syncing. Read more 30 days bcookie This cookie is set by LinkedIn to keep track of the browser ID. Read more 2 years bscookie A secure browser cookie set by LinkedIn. Read more. 2 years lidc This cookie is set by LinkedIn used for routing. Read more. 1 day lissc Used by LinkedIn for tracking the use of embedded services. Read more. 1 year lang This cookie is set by LinkedIn to set default locale/language. Read more. Session lang This cookie is set by ads.likedin.com. Read more. Decided by Linkedin test_cookie This cookie is set by Google used to check if the user's browser supports cookies. 1 day _fbp Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. 3 months _gid This cookie is set by Google Analytics used to distinguish users. Read more. 1 day _ga This cookie is set by Google Analytics used to distinguish users. Read more. 2 years _gaexp This cookie is set by Google Analytics used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in. Read more. 90 days (typically, depends on experiment length) _gcl_au This cookie is set by Google Analytics to take information in advert clicks and store it in a 1st party cookie so that conversions can be attributed outside of the landing page. Read more. 3 months ajs_anonymous_id This cookie is set by Segment as a randomly generated ID for anonymous users. 365 days ajs_group_id This cookie is set by Segment used to group visits by different website users if logged in. 365 days ajs_user_id This cookie is set by Segment used for usage analytics if logged in. 365 days ajs_user_traits This cookie is set by Segment to identify call is made on hotjar.com. 365 days _BEAMER_FIRST_VISIT_{product ID} This cookie is set by Beamer to store the date of this user's first interaction with insights. 3000 days _BEAMER_USER_ID_{product ID} This cookie is set by Beamer to store an internal ID for a user. 300 days _BEAMER_LAST_UPDATE_{product ID} This cookie is set by Beamer stores the timestamp for the last time the number of unread posts was updated for this user. 3000 days _BEAMER_FILTER_BY_URL_{product ID} This cookie is set by Beamer stores whether to apply URL filtering on the feed. 20 minutes _BEAMER_DATE_{product ID} This cookie is set by Beamer stores Stores the latest date in which the feed was opened. 300 days Was this article helpful? Yes No 359 out of 810 found this helpful Have more questions? Submit a request Related articles Data Safety, Privacy & Security Information Security Delete Your Hotjar Account Application Security Using Hotjar with Google Optimize Still need help? Get help with common questions or reach out to our support team. Contact us Just getting started? Watch our comprehensive demo to help get the most out of Hotjar. Watch Demo Hotjar Product Tour Pricing Customer Stories Product updates What is Hotjar? Status Site performance Your privacy & Hotjar Resources Blog Guides Documentation Heatmap handbook CRO action plan CX resources Usability testing hub Website feedback 101 Compliance Compliance, legal & security Terms of service Privacy policy Acceptable use policy Cookie info Do not track Company About us Careers Founding members Contact Us Copyright © 2014 - 2021 Hotjar Ltd. All rights reserved. Feedback