About Us Services Expertise Blog Careers Contact Us Call Us Social MEDICAL INFORMATION CONTACT CENTER SERVICES Med Communications, Inc. has been a trusted resource in providing medical information services and pharmacovigilance to the life sciences sector for over 22 years. Each point of contact with any organization leaves a lasting impression on clients. Assuring the highest level of quality in call center and pharmacovigilance services and the development of balanced, scientific resources and information. MEDICAL INFORMATION CONTACT CENTER TECHNOLOGY All Medical Information Contact Centers need a validated Medical Information Database to be compliant with the regulatory authorities. At Med Communications, each client has the option to use their own in-house medical information database or use Med Communications’ cost-effective, validated database. Med Communications employs a state-of-the art telephony, communications, and reporting systems, which allow for the collaboration between software and hardware providing the following innovation: Real-time metrics and dashboards Forecasting Call recording Video chat Live chat Chatbot Web-based request forms Web call back Built in analytics Visual layouts and filters Med Communications is a premier medical affairs firm with a staff of residency-trained, industry-experienced PharmD specialists who are skilled in the delivery of high-level, peer-to-peer interaction with healthcare professionals and providers. Medical information professional staff members are proficient in the Safe Harbor clause and its implications in industry practice. Our multilingual staff is accessible via phone, fax, email, web chat, web call back, video conferencing, or mobile device for any customer service. The call experience is managed by down-to-the-minute detail in an environment where, regardless of phone transfer, our onscreen communications technology means customers never have to repeat information. Med Communications provides high-quality controls through continual education across the entire staff. This ensures an in-depth ability to identify and handle compliance-related issues, from an adverse event and product quality perspective. Our staff also has experience managing product complaint communications with external customers according to established criteria, regarding product replacement. Medical information reports provide our partner companies with strategic information regarding the positioning of their products. Every team at Med Communications is a highly trained “A” team, providing exceptional, quality medical information services and ensuring our role as a timely, evidence-based resource to our clients. Reliable Medical Information Outsourcing CASE STUDIES A CASE STUDY – SEASONAL FLEXIBILITY A CASE STUDY – SCALABILITY DELIVERS CLIENT SOLUTIONS A CASE STUDY- EXPANDED ACCESS PROGRAMS A CASE STUDY – NEW PLATFORMS FOR COMMUNICATION U.S. HEADQUARTERS 5100 Poplar Ave., Suite 450 Memphis, TN 38137 Phone: 877.477.0977 Email: info@medcomminc.com INTERNATIONAL BRANCH Avenida da Republica 59 7 Floor 1050-089 Lisbon, Portugal Phone: +351 21 1227712 Email: info@medcomminc.com CONNECT WITH US LINKEDIN TWITTER COPYRIGHT 2021 MED COMMUNICATIONS, ALL RIGHTS RESERVED. | MED COMMUNICATIONS IS A VETERAN-FOUNDED BUSINESS DO NOT SELL MY PERSONAL INFORMATION | PRIVACY POLICY | WEBSITE PRIVACY POLICY | CODE OF CONDUCT