Helpful Info Welcome Login Home Solutions How can we help you today? SEARCH Login to submit a new ticket Check ticket status +1 (888) 790-0715 Knowledge base Getting Started with Azuga Fleet Guides 3 Product Manual Quick Start Guide Commonly Used Features Get Trained 2 Live training webinar Self-paced Training Web Admin 32 How do I add a vehicle? How do I edit a vehicle? How do I create a device configuration? How do I create a group? How do I add a driver? See all 32 articles Alerts 23 What is an alert? How to create a Not Tracking alert? How do I create an alert? How to create a Posted Speed Limit alert? How do I create a Hard Braking alert? See all 23 articles General 27 How to set up your web account? How do I change my account password? What are the functionalities available in the Azuga dashboard? What are the API services offered by Azuga? Commonly used functions of the Azuga Web Portal See all 27 articles Geofence 6 What is a geofence? How do I create a geofence? How do I update a geofence? How do I delete a geofence? Can the geofence alerts be turned off? See all 6 articles Live Map 7 What are the different functions available in the Live Maps page? I don’t see some of my vehicles on Live Maps, but they are listed under Admin > Vehicle. Why is it so? How do I find vehicles near my current location? How to customize columns in Live Maps? What is TrackMe? See all 7 articles Reports 27 How do I generate a Breadcrumb report? How do I generate a Summary report? How do I generate a Diagnostics report? How do I generate a Fuel report? How to schedule a report? See all 27 articles Rewards 4 What are rewards? How do I reward my driver? How do I choose the brands from which my drivers can redeem their rewards? How do I fund my account? How do I view my reward history? Roles 13 How do I create a role? What is a role? How do I update the role of an existing user? How do I restrict other users from adding a new user? How do I assign role to a user? See all 13 articles Scores 1 What is the Azuga driver score? How is it calculated? Timecard 7 What is a Timecard report? How do I generate a Timecard report? How to create a shift? How to edit a shift? How do I control who gets to add and edit shifts? See all 7 articles Web Settings 14 What are the different types of preferences available on the app? How do I change the date format? How do I group vehicles into clusters on maps? How do I restrict users from logging in to the website from outside the office? How do I change the language settings? See all 14 articles Maintenance 12 What is a Maintenance Dashboard? How do I create a maintenance reminder? How do I add a service entry? How do I edit a service entry? How do I delete a service entry? See all 12 articles Messaging 6 What is Messaging? Who can I converse with, using the app? How do I send a message? How do I send photos and videos? Can I change the name of a group? See all 6 articles Asset Tracker 13 What is an asset? How do I map an asset to a device? How do I add an asset? What is an Asset Trip Report? How do I generate this report? What is an Asset Stop Time Report? How do I generate this report? See all 13 articles Device General 6 How do I install the Azuga Fleet device in my vehicle? How do I check if my Azuga device is working? Azuga Fleet Device - Cheat Sheet Azuga device LED does not blink when plugged into my vehicle. Where is my vehicle's OBD Port located? See all 6 articles Asset Tracker GV600 General 14 What is the tracking frequency of the asset tracker? Can this be configured? How do I mount the GV600 asset tracker? What is the internal battery capacity for the asset tracker (GV600)? What is the significance of the LED lights observed on the GV600 asset tracker? Where should I install the asset tracker GV600 for better connectivity? See all 14 articles Technical Specifications 1 What are the technical specifications of a battery-powered asset tracking device (GV600)? Troubleshooting 1 My GV600 asset tracker is not tracking. What should I do? Azuga Long Life Asset Tracker (Product Code: GL502) Getting Started 3 How do I install the GL502 Asset Tracker? How to activate the GL502 asset tracker? How to install the GL502 Asset Tracker on the asset? FAQ 4 What is the default ping rate for GL502 Asset Tracker? How long does the GL502 Asset Tracker last on the internal battery? What is the optimum operating temperature for the GL502 Asset Tracker? Is the GL502 Asset Tracker waterproof? Technical Specifications 1 Technical specifications of GL502 asset tracking device. SafetyCam General 75 What is SafetyCam? How do I use the SafetyCam? How will the user know when the SafetyCam is connected? How fast are the videos uploaded? Can I request videos for a duration? See all 75 articles Videos 1 SafetyCam Mapping SafetyCam AI General 13 How to know if the SafetyCam AI camera is recording? How to check the network signal strength of the SafetyCam AI camera? How much power supply is required for Azuga SafetyCam AI to power ON and function? Does the SafetyCam AI camera trigger tamper alerts? What is the operating temperature of the Azuga SafetyCam AI camera? See all 13 articles AI-Based Events 2 Does the SafetyCam AI camera support Advanced driver-assistance systems (ADAS) functionality? Does the SafetyCam AI camera support Driver Monitoring System (DMS) functionality? Event Detection 7 What are the events registered by the Azuga SafetyCam AI camera? Are those events visible on the Azuga FleetMobile application? How to position the Azuga SafetyCam AI camera for better event detection? Does the camera alert the driver for the distracted driving triggered events? What is a Button Pressed Event? How to trigger the button press event for the Azuga SafetyCam AI? See all 7 articles Auxiliary cameras 4 How to connect the auxiliary camera to the main Safetycam AI camera using a web browser? How to install the auxiliary camera to the vehicle? What is the name of the primary camera network name on the WiFi list? How many auxiliary cameras can be connected to the main camera? Technical Specifications 1 Azuga SafetyCam AI Technical Specifications Beacons General 11 What is a beacon? How do I activate a beacon? How does Azuga recognize occupants in a vehicle using beacons? I want to associate a driver with a beacon. How can I do this? How soon does a driver get paired to a vehicle using a beacon card? See all 11 articles Beacon Button Press 16 Beacon Button Press - User Manual Is it possible to use both the Beacon button and Beacon pairing method at the same time? How do I know if the button on the beacon is pressed by the driver? When should I press the button on the beacon? How do I check if I got paired to the vehicle using the beacon button? See all 16 articles Android General 6 How accurate is the speed reported by the Azuga device? In some instances, my driving path at start is slightly offset from actual path. Why is it so? I’m not able to access the app as 'Fetching user configuration' stage is constantly failing. I accidentally skipped 'Fetching scores for last week' while the user on-boarding process was taking place. Will I lose the scores I’ve obtained so far? Who can post ratings about the Azuga FleetMobile application? See all 6 articles Occupant Recognition 12 What do you mean by Occupant Recognition? How do I know if my Azuga device is equipped with Bluetooth? What are the prerequisites for the FleetMobile feature to work? Where do I find the details of my currently paired vehicle? How do I manually pair with a vehicle? See all 12 articles Score 13 What is the Azuga Driver Score? How is the Azuga Driver Score calculated? Do you penalize me for speeding above the posted speed limits? I have a score of 85. What does that indicate? Why do I get penalised for Idling as part of Driver Score? See all 13 articles Settings 9 How do I know the app version that is installed on my phone? Is it possible to change the map to use satellite imagery? How do I change the date format? How to rate the Azuga FleetMobile application? What is the 'What’s New' option? See all 9 articles Profile 5 How do I change my password? How do I change my profile picture? Is it possible to change my name and email address? How do I log out of the app? Do I have the provision to create a new account? Reward 5 What is a reward? How do I claim a reward? I have not received a reward card yet. How do I get one? Does a reward card have an expiry date? Can I redeem my rewards at stores that are not given in the list? Utilities 11 Can you tell me what the ‘Where did I Park’ utility is? How do I find my vehicle using the 'Where did I Park' utility? What is ‘Find it Forward’? How do I get the direct route to my vehicle using the 'Where did I Park' utility? How do I locate nearby places such as restaurants, gas stations and hospitals using the 'Find it Forward' utility? See all 11 articles Messages 13 What is messaging? How do I send a message? Can I create more than one group? How do I send photos, videos, and locations? Is it possible to chat with other drivers using your application? See all 13 articles Trip Log 11 What is a Trip Log? How do I get the details of a trip that I took in the past? Will I be able to see the entire path taken for a particular trip? What is trip tagging? I see colored pins on my trip log. What do indicate? See all 11 articles Work 10 What are Timecards? How do I start my shift using timecards? Should I stop the timer when I take breaks during my shift? What are Forms? Can I use other applications while my shift is running? See all 10 articles DriveSafe 7 What is Azuga DriveSafe? The Azuga FleetMobile app blocks all incoming calls that I receive. How do I disable this feature? What are the prerequisites for DriveSafe to work? How do I make a call in case of an emergency? I rely on phone navigation quite often while driving, but it has been blocked by your application now. Could I get this enabled back on my phone? See all 7 articles Track Me 4 What is Track Me? How do I share my location using the Track Me utility? Can I extend the time for keeping the Track Me link active? How do I invalidate a Track Me link? Roadside Assistance 6 What is Azuga Roadside Assistance? How do I request a roadside assistance using the app? Can I cancel a roadside assistance request after submitting it? How do I know if the repair center has accepted my roadside assistance request? What is the maximum number of roadside assistance services that I can avail in a year? See all 6 articles Buy More 5 How do I order for my devices from the app? How do I order a replacement for my device? How do I order add-ons for my current account plan? How do I view the order history? Can I edit or cancel an order? Azuga Coach 2 Azuga Coach_Admin User Guide Azuga Coach_Driver User Guide Fleet Tracking Implementation General 6 How does the Azuga vehicle tracking system work? What are the benefits of using the Azuga vehicle tracking system? What are the different ways in which data, collected from the Azuga device, can be used by a fleet manager? What are the guidelines for safe and effective driving? What steps should a driver take when he is involved in an accident? See all 6 articles Mobile Tracking General 5 What is Azuga Mobile Tracking? What are the different features available in the Azuga Mobile Tracking package? What are the prerequisites for using the Azuga Mobile Tracking solution? Where can I find the list of licenses assigned to drivers? Azuga FleetMobile (AFM) - Quick Start Guide Installation Documents Asset Tracker 5 How to install Asset Tracker Extension/PTO? How to install Long Life Asset Tracker? How to start monitoring Asset temperature? How to install Rechargeable Asset Tracker? How to install a GL500M Asset Tracker? SafetyCam AI 1 How to associate Auxiliary camera with the main SurfSight camera? Datalogger 1 How to install OBD-II? General 3 How to Install Azuga Mobile Tracking (SSE)? How to install JBUS? How to install JBUS Digital Input Sensor? Safetycam 1 How to install Safetycam? Web v2 General 15 How to customize Azuga reports? What are the functionalities available in the Azuga dashboard? Commonly used functions of the Azuga Web Portal How to set up your web account? Commonly used functions of the Azuga Web Portal See all 15 articles Live Map 3 What is TrackMe link? Can I extend the time for keeping the Track Me link active? How do I generate a TrackMe link? Azuga Routes Getting Started with Azuga Routes 5 How to plan a new route on the Azuga Routes web application? Route Planning Glossary – Logistics and Routing Nomenclature How to view the planned routes using the Routes list on the web application? Azuga Routes Web Platform Structure How does Azuga Routes geocoding and address validation work? Route Planner 15 How to plan routes on the Interactive map editor on the Azuga Routes web application? How to plan routes using the copy and paste address option? How to plan routes using the bulk address upload option? How to dispatch routes from the Azuga Routes web application to the mobile application? What are the spreadsheet requirements for bulk upload of address for planning routes? See all 15 articles Route Admin 6 Define the types of user hierarchy and available permissions for the users in the Azuga Routes? What is the significance of various vehicle status present in the Azuga Routes application? How to activate vehicles with Pending status to use for Route planning? How to deactivate/delete an active vehicle on the Azuga Routes web application? How to restore a deleted vehicle on the Azuga Routes web application? See all 6 articles Address Book 10 Address Book List (Azuga Routes Synchronized Address Book) How to create a new contact in the Address Book List? How to create address search groups on the address book map? How to insert addresses from the search groups into the routes? How to create territories with your address on the web application? See all 10 articles Route Settings 14 How to name a route while route planning on the Azuga Routes web application? How to rename a route on the Azuga Routes web application? How to set route schedules while planning routes on the web application? How to reschedule an existing route on the web application? How to auto-assign multiple users/drivers to multiple routes at once on the Azuga Routes web application? See all 14 articles Dashboards & Reporting for Azuga Routes 6 What are the features available in the Azuga Routes dashboard? How to utilize Azuga Routes analytics and reporting dashboard? What are the features of the Activity Stream in the Azuga Routes web application? How to export route data on the Azuga Routes web application? What are the available export formats available for Azuga Routes? See all 6 articles Mobile Guide 1 How to plan route on the Azuga Routes mobile application? Azuga Routes Geofences 4 How to adjust geofences settings for Azuga Routes? How to enable geofences and geofence activities on your interactive map on the web application? What is Geofence Detected as Visited and Detected as Departed? How to view them on the Azuga Routes web application? What is the difference between automatic geofence detected and manually marked visitation and departure timestamps? Azuga Routes FAQ's 19 How to delete routes on the Azuga Routes web application? How to add notes to the routes on the Azuga Routes web application? How to use the real-time search engine for better results? What are the various languages supported on the Azuga Routes platform? How to adjust language setting on the web platform? See all 19 articles Release Updates Release updates 3 September_Release_2021 October_Release_2021 November_Release_2021 Home Solutions Cookie policy Help Desk Software by Freshdesk Support Desk