Help Center English (US) Submit a request Help Center MEDICI.TV MEDICI.TV SIGN UP / LOG IN How do I log in to medici.tv? How can I change my password? I forgot my password—what should I do? Can I remove my authentication with Facebook Connect? How do I delete my account? NAVIGATION “My Favorites” option Browsing history: how can I access all the previously watched programs? Where can I find replays of previous livestreams? Where can I find the next live events? How do I change the language of the website? How can I receive notifications about upcoming live events? SUBSCRIPTION Does my subscription renew automatically? How can I upgrade my subscription? If I upgrade from a monthly to an annual subscription, will I lose the remaining time on my original subscription? When does my subscription start? How much does my renewal cost? When will my subscription renew? See all 13 articles TICKETS How do I buy a ticket? Where can I watch programs I purchase a ticket for? When can I watch the program I purchased a ticket for? How long does my ticket last? What is the difference between purchasing a ticket and a subscription? Can I purchase two or more tickets? See all 10 articles GIFT CARD How can I give a medici.tv gift card? When and how does the gift recipient receive the activation code of their gift card? How can I activate a gift card? Can I choose the email address used to redeem a gift card? Can I activate a gift card if I already have a subscription? Are gift cards automatically renewed? See all 10 articles PAYMENT Is medici.tv’s online payment secure? How can I pay for my medici.tv subscription? What is a card security code (CSC)? How can I update my payment information? Why won’t my payment go through? I no longer have a medici.tv account—why am I still being charged? AUDIO / VIDEO In what format are the video and audio streamed? How do I adjust the video quality? MEDICI.TV ON TV What resolution can I stream videos in using Chromecast? I’m having trouble streaming a video—what can I do? What kind of TV can I use to watch medici.tv? How do I watch medici.tv on my TV with Chromecast? How can I watch medici.tv via AirPlay? What resolution can I stream videos in using AirPlay? SMARTPHONES AND TABLETS How can I watch medici.tv on my smartphone/tablet? My iOS application doesn't work, how can I fix it? How do I change my language settings on the application ? Powered by Zendesk