Value Bringing service to sales means transforming a traditional Customer Relationship Management culture into a Value Transmission culture. Is your customer engagement center a massive business expense? Or is it a massive sales and customer retention opportunity? RUI knows how to transform customer relationship management into increased sales through product offers and recommendations. To put it another way, we can transform your support center into an avenue that provides additional value to customers. 1 First line Your support associates are your front line in customer interaction, and they’re in the perfect position to create revenue-generating experiences that enhance the customer experience. RUI understands that delivering value and service is the only way to do this. In fact, our brand ambassadors know how to turn service conversations into sales opportunities resulting in a positive customer experience. 2 We sell; but first, we listen and help. Stop looking at the cost of customer engagement and ask yourself, “What is the cost of not doing it right?” What is the cost to get a new customer versus the cost of keeping an existing customer? With personalized care interactions galvanized by value-added upselling and cross-selling programs, you can turn the “upsell” into customer retention. Discover the RUI Difference (800) 356-7402 info@ruiusa.com 1305 Walt Whitman Road, Melville, NY 11747 Subscribe to our Newsletter Receive the latest updates from RUI in your inbox © 2021 RUI. All Rights Reserved | Sitemap | Privacy Policy | Website Design by Lounge Lizard

Real-time Customer Feedback Utilize RUI to tap into real-time customer data and insights, staying ahead of the curve when it comes to your customers’ needs and wants. Drive transformation and improvement through the feedback of the people closest to your product and brand – your customers. Learn from your customers, predict their next actions, and create solutions that establish retention and revenue growth. Customers should be heard on all platforms. From surveys to social media and beyond, RUI captures insights from any touchpoint along the customer journey. Our contact centers are also data centers – analyze and leverage the structured and unstructured data from front-line interactions across the omnichannel. Let us drive your feedback process through any channel: email and phone surveys, SMS, in-app messaging, IVR and many more. RUI has developed tools that use predictive analysis to humanize digital touchpoints, reward specific customer actions and stimulate revenue growth. Convert text and voice feedback from surveys, reviews and more into actionable insights that can lead to significant changes from your team and company. Discover the RUI Difference (800) 356-7402 info@ruiusa.com 1305 Walt Whitman Road, Melville, NY 11747 Subscribe to our Newsletter Receive the latest updates from RUI in your inbox © 2021 RUI. All Rights Reserved | Sitemap | Privacy Policy | Website Design by Lounge Lizard