For home For business Energy About Help Get a quote Account npower privacy policy. This is how we use your personal information. Using your personal information. This is the privacy policy for npower domestic and only applies to customers who have left npower and not moved over to E.ON Next. We would encourage you to read this policy thoroughly so you know how we use your information, who we share it with as well as understanding your rights. We are committed to collecting and using your information fairly and in accordance with the requirements of data protection law. 1. Introduction 2. Who is npower and how can you contact us 3. What information we collect about you 4. How we use your personal information - the legal basis and the purposes 5. Who we share your information with 6. Theft and fraud prevention 7. Credit reference agencies 8. Use of Smart energy data 9. Automated decision making and profiling 10. Security 11. Transfers outside the UK and safeguards 12. Retention periods (whether or not you become a customer) 13. Your rights relating to the personal information we hold about you 14. External links from our website and App 15. Website and App search engine 16. Webchat service 17. Apple Business Chat 18. WhatsApp messaging 19. Virtual Agent Service 20. Online payments 21. Mobile application (App) 22. People who contact us via social media 23. Visitors to our websites and use of our App 24. Cookies 25. Data retention and managing your information on our website and App 26. Updates and changes to this privacy notice E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England & Wales, No. 03782443. © 2021 E.ON Next Contact us Complaints Our policies Terms and conditions Our modern slavery statement Blog Emergencies Help and support Careers Sitemap We use cookies to give you the best possible online experience, ensuring our websites are reliable and secure. You can allow all cookies or manage what we use them for. You can find out more on our privacy policy page Accept All Cookies Manage cookies