0 ENG FAQ Registration - Log in FREE SHIPPING FROM EU € 80 / EXTRA EU € 150 Man Woman Child Winter Outdoor Home Right of withdrawal Right of withdrawal There can be three cases: product return vs refund, product return due to manufacturing defects, size change: 1) To exercise the right of withdrawal, the customer must communicate via e-mail customercare@bicycle-line.com within 30 days. from the date of purchase the intention to return the purchased goods indicating: - the will to make use of the benefit granted by Legislative Decree no. 206/2005. - the indication of the product for which it is decided to make use of the right of withdrawal. The goods will be refunded only if returned intact, with all internal and external labels, without repairs. It is advisable to be careful when opening the bag, avoid using scissors or other objects that could damage the fabric. Returns from non-EU countries are not accepted. 2) In case of manufacturing defects, the customer must contact Bicycle Line Srl within 30 days to arrange the replacement of the product or the refund. Used or washed products will not be replaced unless production defects are found that make the product unsuitable for use. The goods will be replaced or refunded only if returned intact, with all internal and external labels, without repairs. It is advisable to be careful when opening the bag, avoid using scissors or other objects that could damage the fabric. 3) If the customer requests a size change, he can opt for the following options: Orders with destination within the Italian territory 1) a bank transfer of 7.00 euros is required to be paid into the current account in the name of Bicycle Line SRL at: BANCA POPOLARE FRIULADRIA Branch 018 in Treviso (TV) - V.le Cairoli 167 BI 05336 CAB 12000 - C / C 30023723 SWIFT CODE BPPNIT2P018 IBAN IT02U0533612 0000 0003 0023 723 The customer is requested to forward the return to the following address: Bicycle Line SRL Attn: E-commerce Customer Care Via Ferrara, 2-4 31030 Dosson di Casier (TV) ITALY In this case, the costs of returning the product are charged to the customer. Upon receipt of the bank transfer and the item to be replaced, the item will be shipped with the size requested by the customer 2) a bank transfer of € 10.00 is required to be paid into the current account in the name of Bicycle Line SRL: BANCA POPOLARE FRIULADRIA Branch 018 in Treviso (TV) - V.le Cairoli 167 BI 05336 CAB 12000 - C / C 30023723 SWIFT CODE BPPNIT2P018 IBAN IT02U0533612 0000 0003 0023 723 Upon receipt of the transfer, Bicycle Line will arrange the collection at the address indicated in the purchase order or at a different address based on the customer's instructions. Once the item to be replaced has been received, the shipment of the item in the size requested by the customer will be organized. Orders with destination outside the Italian territory 1) a bank transfer of 7.00 euros is required to be paid into the current account in the name of Bicycle Line SRL at: BANCA POPOLARE FRIULADRIA Branch 018 in Treviso (TV) - V.le Cairoli 167 BI 05336 CAB 12000 - C/C 30023723 SWIFT CODE BPPNIT2P018 IBAN IT02U0533612 0000 0003 0023 723 Il cliente è pregato d'inoltrare il reso al seguente indirizzo: Bicycle Line SRL All’attenzione di: E-commerce Customer Care Via Ferrara, 2-4 31030 Dosson di Casier (TV) ITALIA In questo caso le spese di restituzione del prodotto sono a carico del cliente. Al ricevimento del bonifico e del capo da sostituire, verrà fatta la spedizione del capo con la taglia richiesta dal cliente 2) viene richiesto un bonifico di euro 15,00 da versare sul conto corrente intestato a Bicycle Line SRL: BANCA POPOLARE FRIULADRIA Branch 018 in Treviso (TV) - V.le Cairoli 167 BI 05336 CAB 12000 - C/C 30023723 SWIFT CODE BPPNIT2P018 IBAN IT02U0533612 0000 0003 0023 723 Al ricevimento del bonifico Bicycle Line provvederà ad organizzare il ritiro presso il domicilio indicato nell’ordine di acquisto o presso un diverso indirizzo in base alle indicazioni del cliente. Ricevuto il capo da sostituire verrà organizzata la spedizione del capo con la taglia richiesta dal cliente. La merce verrà sostituita solo se resa in confezione integra, munita di tutte le etichette interne ed esterne, senza riparazioni. Si consiglia di fare attenzione nell’aprire il sacchetto, evitare di usare forbici o altri oggetti che potrebbero danneggiare il tessuto. Non si effettuano cambi taglia per paesi extra EU. Seguici sui nostri canali social Iscriviti alla nostra newsletter Iscriviti Azienda Contatti Shop Uomo Donna Bambino Premium Active Wear Uomo Special Edition Donna Special Edition Link utili Guida alle taglie Pagamento Spedizione Diritto di recesso Garanzia FAQ ©2019 Bicycle-Line - P.Iva 02027450267 - Privacy - Credits - Hosting By RackOne.it By continuing to browse, you consent to the use of cookies. Find out more CLOSE