Search Fall / Winter Summer Contact Blog 0 Home Our gurarantee Our gurarantee Warranty WHAT IS THE WARRANTY FOR SHOES PURCHASED ON THE WEB? All our shoes are guaranteed for 2 years for manufacturing defects. The items offered on this website are a selection of products from the Paula Urban collection and meet the same quality and warranty requirements of Paula Urban. Our Customer Service department has an after-sales service to solve any problem you may have with our products, through this department we offer a quick and effective service to our consumers. Returns and changes We offer you 30 days to make a change or return. More information see the corresponding conditions for returns Customer Service sac@ agile and friendly If you have any questions, our Customer Service will be happy to help you. Our teams speak Spanish, English, German, French, Italian, Portuguese, and Catalan. You can contact them via e-mail, Whatsapp or by phone. If you have any questions, please contact us. Security and payment protection Data exchange is encrypted by SSL protocol up to 256 bits in the customer’s direct communication with the financial institution upon payment. Our server encrypts all personal information guaranteeing the privacy and security of your transaction. Depending on the country and the type of credit card, we use the 3D secure payment system. More information on Secure payment Stamps and accreditations If you have any questions, please contact us. Paula Urban , SPIRIT 2012, S.L. C/Germán Bernacer 79. Nave 3. 03203 - Elche - (Alicante) España (+34) 672 153 095 Monday to Thursday from 9:00 a.m. to 12:00 p.m. and 3:00 p.m. to 6:00 p.m. Friday from 9:00 to 12:00 sac@paulaurban.com Purchase Order tracking Deliveries Returns and exchanges Sales conditions Legal advise Terms and conditions Privacy policy Helpful Links Compagny Blog FAQs Our gurarantee Secure payment Cookie policy Nota de Prensa Newsletter signup Enter your email and we will keep you informed. You can unsubscribe at any time. To do this, see our contact information in the legal notice. SUBSCRIBE I accept the general conditions and the Privacy Policy Certificate "Huella de Carbono" Certificado Huella de Carbono Copyright © 2021 Paula Urban. All rights reserved. WhatsApp Chat 0 This store asks you to accept cookies for performance, social media and advertising purposes. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalized ads. Do you accept these cookies and the processing of personal data involved? done Accept tune Configure Privacy & Cookie Policy