Personal Business About Service status Coronavirus (COVID-19) Find a Store Help Log in Personal Mortgages Mortgage payment support Mortgage payment support Many of us are in a different financial situation than we were before the coronavirus pandemic. We understand it can be difficult to know who to talk to if you're worried about making your mortgage payments. Supporting our customers is our top priority, so we have included some information below that may help you get independent advice on your financial situation: Money Advice Service Free and impartial money advice set up by the UK Government, which offers help with debt management and budget planning. Money Advice Service Money Advice Scotland Scotland's money charity, which provides free and confidential guidance on financial wellbeing and dealing with debt. Money Advice Scotland Citizens Advice A free service with links to charities, offering help with on debt solutions, money management and more. Citizens Advice GOV.UK UK Government information on benefit entitlements, housing, local services, money, tax and pensions. GOV.UK Shelter Guidance and information on dealing with mortgage arrears. Shelter Step Change Debt Charity Free, expert debt advice on how to manage your money. Step Change Debt Charity We’re here to support you If you're worried about making your mortgage payments, it’s really important to let us know. Please don’t wait until you have missed a payment to talk to us – as soon as you get in touch we can start looking at solutions, which could prevent arrears on your mortgage. Whether you need temporary support to get back on your feet or a long-term change, there are a number of options we can look at with you – such as agreeing reduced payments for a period of time. What we can agree will depend on your individual situation, and we will consider any proposal you make. We can reassure you our priority is to reach an arrangement with you, and any legal action is only considered when we have explored all possibilities. How it works We will ask you some questions so that we can understand your financial situation, and give you the right support. To answer these questions online, click here. Depending on your current circumstances, we may also need you to complete a form setting out your income and your outgoings, and we may ask you to send us some bank statements. You can find out more and access the form below. If you would like to complete the form before speaking with us, there are a few ways you can do this – including our quick and easy online option. Completing the Income and Expenditure Form Option 1 – Click here to enter your information into the form manually. You may also need to send us a copy of the last 3 months bank statements so that we can verify the information you have provided. If you have any issues accessing the form, call us on 0345 319 1200 to speak to a specialist. If we need you to send us your statements in support of your expenditure form, you can email them to mortgageservicing@metrobank.plc.uk or post them to: Mortgage Admin Team Metro Bank PLC PO Box 1130 Uxbridge UB8 9XX Please include your mortgage account number so we can quickly identify you. Once we have received your form we will call you within seven days to discuss what happens next. Option 2 – Click here to complete the form using Open Banking, where it will be automatically submitted to us and you will not need to send us your last three months’ bank statements. Once we have received the information, we will get in touch. If you need support filling out the form, call us on 0345 319 1200 to speak to a specialist. Once we have reviewed your financial situation with you, we may suggest that you speak to one of the organisations we have listed above. It’s always a good idea to get independent advice on what the best options are for your position, as advisors can help you with other debts and access to financial support, which we are not able to do. How to get in touch Call our Mortgage Servicing team on 0345 319 1200. Our opening hours are 8.30am to 6pm Monday to Friday. Complete this form and one of our specialists will give you a call. We aim to call within seven days. Send us an email to mortgageservicing@metrobank.plc.uk – we will reply as soon as possible. Please provide your eight-digit mortgage account number, which starts with a 4 and can be found on any letter you have received from us about your mortgage. Write to us at Mortgage Admin team, Metro Bank Plc, PO Box 1130, Uxbridge UB8 9XX Store Locator Careers Press Mortgage Intermediaries Investor Relations Developer site Modern Slavery Act Your eligible deposits with Metro Bank PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information visit www.fscs.org.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC. 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