We use cookies to provide you an optimal service on our website. > Read more OK Germany English Sitemap Search Industries Products Service Remote Support Sesotec Remote Support Fast help - even without service visit Get prepared now In uncertain times, ensuring plant availability is more important than ever, even without a service visit. With our remote support, we support you in various ways to keep your business going. This way you avoid expensive line downtimes, save unnecessary costs and increase your process reliability. This is how we provide remote service from our main location in Germany. Telephone support Many questions and incidents can be clarified by phone. Our free telephone support is available daily from 6 a.m. to 8 p.m. and on weekends from 8 a.m. to 5 p.m. fast - easy - effective Remote Access Problems on machines can often be remedied via remote access. Sesotec service technicians have direct access to your machines via Ethernet connection and can carry out error analysis, optimization and parameter settings. Many of our devices offer this functionality as standard. If you want to check if your Sesotec system offers this functionality, we will be happy to help you. Please fill out the contact form (below). Remote Support with Augmented Reality Pictures tell more than a thousand words - and in addition to telephone support and remote access, Sesotec also offers video support with augmented reality. For video support, you simply download a free app on PC / smartphone / tablet and send us the access data. Our support center will then guide you through the troubleshooting process step by step until the incident is solved. Download TeamViewer Pilot (Apple Store) Download TeamViewer Pilot (Google Play Store) Express spare parts We have all current and numerous older electronic boards in stock and can send the boards within 24 hours on working days. The boards are preset as far as possible and plug and play. You carry out the exchange by yourself, our telephone support helps you with that. Do it yourself - with Sesotec spare and wear parts packages Get prepared already now, with preventive spare and wear parts packages for our devices and systems. In case of a machinery downtime due to wear, you can replace mechanical components by yourself quickly and easily. For an individual offer please fill out the contact form (below). Service Hotlines Hotline Product Inspection +49 (0) 8554 - 308 173 service.msg@sesotec.com Hotline Sorting +49 (0) 8554 - 308 129 service.sorting@sesotec.com Sesotec Remote Support Insight.NET Software Customer feedback After making some hardware changes in our plant, we realize that the RAYCON X-ray inspection system was not properly working and we could not bring it back to production alone, we needed service. During a remote support session with Sesotec in Germany, their technician was able to update the new hardware parameters in the machine and restore the operation. Additionally, we worked together through the configuration as if he were onsite. We were very satisfied with the results. Atiga Marsidi, QA Executive at Power Root in Malaysia Sesotec Remote Support Fast reaction time Quick fix of unplanned downtimes No travel times and travel expenses Reliable line uptime and high productivity Get prepared now and request more information: Reason for your request * Reason for your request * Remote-Support Start up Training On-site service call Spareparts Repair request Maintenance Machine upgrade Replacement delivery Country* Germany Country * Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua & Barbuda Argentina Armenia Aruba Aserbaidschan Australia Austria Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia-Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Cook Islands Costa Rica Croatia Cuba Curaçao Cyprus Czech Republic Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fidschi Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Honduras Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Lattvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldavia Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Osttimor Pakistan Palau Palestinian Territory, Occupied Panamá Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Republic of the Congo Reunion Romania Russia Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syria Taiwan Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunesia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraina United Arab Emirates United Kingdom United States Virgin Islands Uruguay USA Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Title * Title * Mr. Ms. I give my consent that Sesotec may save these data and may contact me by e-mail, telephone or letter for the processing of my inquiry and, if applicable, for further information about products and services. 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