Back to top Policies OUR GOVERNANCE CLOUDFM GROUP Privacy Policy Cloudfm Group Ltd. (“CFM”, “we”, “us”, or “our”) is strongly committed to protecting personal data. This privacy policy between you, the User of the website https://www.cloudfmgroup.com and Cloudfm Group Ltd, the owner and provider of this Website. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Definitions and interpretation In the privacy policy, the following definitions are used: Data Collectively all information that you submit to Cloudfm Group Ltd, via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Data Protection Laws Any applicable law relating to the processing of Personal Data, including but not limiting to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; GDPR The General Data Protection Regulation (EU) 2016/679 Cloudfm Group Ltd, we or us Cloudfm Group Ltd. is a Facilities Management company, headquartered in Colchester, England. Company registration number 09095504, at the following address: Cloudfm House, 3 Charter Court, Newcomen Way, Colchester, Essex, CO4 9YA User or you Any third party that accesses the Website, and is either (i) not employed by Cloudfm Group Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Cloudfm Group Ltd and accessing the Website in connection with the provision of such services; and Website The Website you are currently using, https://www.cloudfmgroup.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions. In the privacy policy, unless the context requires interpretation: The singular includes the plural and vice versa. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy. ‘including’ is understood to mean ‘including without limitation’. Reference to any statutory provision includes any modification or amendment to it. The headings and sub-headings do not form part of this privacy policy. Scope of this privacy policy This privacy policy applies only to the actions of Cloudfm Group Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. It does not extend also to any Cloudfm providers client services or systems. For the purposes of the applicable Data Protection Laws, Cloudfm Group Ltd is the ‘data controller’. This means that Cloudfm Group Ltd determines the purposes for which, and the manner in which, your Data is processed. How we collect Data We collect Data in the following ways: Data is given to us by you; and Data is collected automatically. Data that is given to us by you Cloudfm Group Ltd will collect your Data in a number of ways, for example: When you contact us through the Website, by telephone, post, e-mail, social media or any other means. In each case in accordance to this privacy policy. Data that is collected automatically The Website https://www.cloudfmgroup.com uses ‘Google Analytics’ to collect data about the unique visitors. Making use of Cookies (such as the Google Analytics cookie) to collect data to allow us to track website audience, website demographics, and website content or page views. Cloudfm Group Ltd uses ‘LinkedIn Insights Tag’ on the Website, to track website audience and demographic to any LinkedIn ad campaigns run. Cloudfm Group Ltd also uses ‘Facebook Pixel’ on the Website, to track website audience and demographic to any Facebook events or ad campaigns run. Cloudfm Group Ltd also uses ‘Zoho Sales IQ’ on the Website, to track website audience and demographics. Cloudfm Group Ltd also use a plug-in on the Website called ‘HubSpot tracking code’, to track website audience and demographics. The full details of how visitors to our website are tracked through this code can be read here: https://knowledge.hubspot.com/account/how-does-hubspot-track-visitors All Visitors to the Website will be presented with a clear message asking them to provide consent (via opt-in) to these cookies and tracking mechanisms, with no scripts loading if consent is not provided by the Visitor. Keeping the Data secure All of the above information is held securely, and information is only used in the context of the specific processing purpose, and by individuals with the relevant rights of access to that information. We will not transfer your data outside of the EEA. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address dpo@cloudfmgroup.com. How Long do We Keep Information? Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in the privacy policy, or until you request that the Data be deleted. Any data deleted in relation to Website based requests will be permanent, with no record retained in any backup or offline copy. Links to other websites The Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. The privacy policy does not extend to your use of such websites. You are advised to refer to any privacy policy of such sites, if you have a concern. Your rights The right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy. The right of access You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so that you are aware and can check that we’re using your information in accordance with data protection law. The right to rectification You are entitled to have your information corrected if its inaccurate or incomplete. The right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are legal exceptions to this rule. The right to restrict processing You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future. The right to data portability You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. The right to object to processing You have the right to object to certain types of processing including processing for direct marketing or, if you no longer want to be contacted about potential opportunities. The right to lodge a complaint You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator. The right to withdraw consent If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is deemed unlawful). If You Wish to Exercise Your Rights If you wish to exercise any of the rights under the terms of GDPR, as set out in the sections above, then please write or email, stating clearly which right(s) you wish to exercise: Data Protection Officer Cloudfm Group Limited Cloudfm House 3 Charter Court Newcomen Way Colchester Essex CO4 9YA dpo@cloudfmgroup.com We will acknowledge your letter / email and will respond to the request within the required statutory period. If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113, or by going online at www.ico.org.uk/concerns. Policy Review / Update This Privacy Policy will be reviewed and amended if applicable from time to time to take into account new laws, technology, changes to our operations and practices. Any information we hold will be governed by the most recent version of the policy on our website. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent. Your consent applies to the following domains: www.cloudfmgroup.com Your current state: Deny. Change your consent Cookie declaration last updated on 11/5/21 by Cookiebot: Necessary (8) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Name Provider Purpose Expiry Type __cf_bm Hubspot This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP Cookie _zcsr_tmp [x2] Zoho This cookie is necessary for the login function on the website. Session HTTP Cookie cache-sprite-plyr www.cloudfmgroup.com This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. Persistent HTML Local Storage CONSENT YouTube Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 2 years HTTP Cookie CookieConsent Cookiebot Stores the user's cookie consent state for the current domain 1 year HTTP Cookie rc::a Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage rc::c Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage Preferences (4) Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Name Provider Purpose Expiry Type lang [x2] LinkedIn Remembers the user's selected language version of a website Session HTTP Cookie LS_CSRF_TOKEN Zoho Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Session HTTP Cookie plyr Cloudflare Necessary for the implementation of video-content on the website. Persistent HTML Local Storage Statistics (12) Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Name Provider Purpose Expiry Type __hssc js.hs-banner.com Identifies if the cookie data needs to be updated in the visitor's browser. 1 day HTTP Cookie __hssrc js.hs-banner.com Used to recognise the visitor's browser upon reentry on the website. Session HTTP Cookie __hstc js.hs-banner.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 1 year HTTP Cookie _ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie _ga_# Google Tag Manager Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years HTTP Cookie _gat Google Used by Google Analytics to throttle request rate 1 day HTTP Cookie _gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie AnalyticsSyncHistory LinkedIn Used in connection with data-synchronization with third-party analysis service. 29 days HTTP Cookie hubspotutk js.hs-banner.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 1 year HTTP Cookie siqlsdb Zoho Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Persistent HTML Local Storage utsdb Zoho Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. Persistent HTML Local Storage vuid Vimeo Collects data on the user's visits to the website, such as which pages have been read. 2 years HTTP Cookie Marketing (20) Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Name Provider Purpose Expiry Type __ptq.gif Hubspot Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Session Pixel Tracker ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel Tracker b3e783bb62 Zoho Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products. Session HTTP Cookie bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie crmcsr Zoho Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products. Session HTTP Cookie embed/v3/counters.gif Hubspot Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products. Session Pixel Tracker lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP Cookie UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 29 days HTTP Cookie VISITOR_INFO1_LIVE YouTube Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie yt.innertube::nextId YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage yt.innertube::requests YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage yt-remote-cast-available YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-cast-installed YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-connected-devices YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage yt-remote-device-id YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage yt-remote-fast-check-period YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-session-app YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage yt-remote-session-name YouTube Stores the user's video player preferences using embedded YouTube video Session HTML Local Storage Unclassified (3) Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. Name Provider Purpose Expiry Type 5ad188d5f9 Zoho Pending Session HTTP Cookie cloudfm-_zldp Zoho Pending 2 years HTTP Cookie cloudfm-_zldt Zoho Pending 1 day HTTP Cookie Cloudfm Cloudfm Group Copyright © All Rights Reserved MAIN Home Our Services Facilities Management Technical Consultancy Tech Solutions About Our Clients Careers News Contact OTHER Become a partner Resources System Status POLICIES Cookie & Privacy Policy English Spanish Website Terms & Conditions Modern Slavery Policy GENERAL ENQUIRIES 0844 357 3560 EMAIL info@cloudfmgroup.com SOCIALS HEAD OFFICE Cloudfm House, Charter Court, Severalls Industrial Park, Newcomen Way, Colchester CO4 9YA View Queen’s Award