German List additional actions Accessibility A. A. IT Customer Management, debugged: We inspire and retain your customers, increase your sales and reduce costs. As innovative as the industry itself: customer management for IT companies of the future What does an industry whose core business is to reinvent things? You need strong ideas instead of traditional service and sales channels. Our customer management solutions for IT companies are as dynamic, innovative and future-oriented as the industry itself. This is what your customers expect. We inspire and retain them, increase sales and reduce costs. We are professionals in matters of user helpdesk, take care of lead management, acquisition and arranging appointments for the field service. We digitize customer communication and customer service and develop new, more efficient service processes - all tailor-made - whether for software manufacturers, IT consultancies, providers of IT systems and infrastructure, IT service providers or e-business providers. 30+ years Customer Excellence. 100 million Multichannel contacts annually in over 30 countries. Matching case studies and insights. Case Study | BPO How we are implementing the largest BPO project in the German customer service industry 16/08/2020 15 minutes Transformational outsourcing for mobilcom debitel. Read more Case Study | Chat How we turned a service chat into a star seller 07/08/2020 10 mins Einführung eines Sales-Chat für einen führenden Telekommunikationsanbieter. Read more Insight | Customer Journey 3 Fragen an … Anton Schenk über die 5 Säulen im Customer Journey Design 10/08/2020 Read more Services für die IT-Branche 01 Customer Experience Mehr als die Summe seiner Teile: Aus innovativen Einzelmaßnahmen machen wir ein stimmiges Ganzes – für das bestmögliche Kundenerlebnis. Read more 02 Digitale Transformation Treiber des digitalen Wandels: Wir verwandeln Know-how und Technologien in Wachstum und Erfolg für unsere Auftraggeber. Read more 03 Consulting Echter Wandel statt bloße Beratung: Aus innovativen Ideen machen wir handfeste Lösungen, mit denen unsere Auftraggeber ihr Customer Care in die Zukunft führen. Read more Erfahren Sie mehr über unsere Lösungen für die IT Branche. Kontaktformular Who we are Über Capita Newsroom Kontakt Quick links Career Media library capita.com Legal imprint Data protection Information security guidelines Procurement Policy Supplier charter Responsibility Report UK Gender Pay Gap Report UK Modern Slavery Statement associate We use cookies to enable you to make the best possible use of our website. In order to continuously improve our website, we collect data for statistical and analytical purposes. With these cookies we measure, for example, how often users return and which functions they use. The information collected by these tracking and performance cookies does not identify any individual visitor. Data protection | imprint Agree Change settings