Cascade Designs Customer Support Site Home Help Articles Warranty & Repairs Log in HOW CAN WE HELP YOU? Search Search PRODUCT INFO WARRANTY & REPAIRS ORDERS, ACCOUNTS & PAYMENTS POPULAR ARTICLES ORDERS, ACCOUNTS & PAYMENTS How do I return a product to you? How long will it take for my order to arrive? How do I request an RMA to make a return? View All (12) SHIPPING & DELIVERY How long will it take for my order to arrive? What carrier do you use for shipping orders? Why am I having trouble browsing your site? View All (4) PRODUCT INFO Seam Sealing Service and Support [North America only] What Warranty/Repair services do you provide for my MSR gear? Can I upgrade my Hubba NX Series tent to the Syclone Poles? View All (20+) WARRANTY & REPAIRS Seam Sealing Service and Support [North America only] What Warranty/Repair services do you provide for my MSR gear? What does the Limited Warranty NOT cover? View All (20+) RETURNS & EXCHANGES How do I return a product to you? How do I request an RMA to make a return? What is your returns policy? View All (5) The increased demand for outdoor activity has brought higher volumes of repair orders to our shop and as a result, the current turnaround time for repairs is approximately 12 weeks. We greatly appreciate your patience and understanding during these challenging times. Inventory Update: At this time we’re unable to share updated timelines for re-stocks on specific products as things are changing quickly and unpredictably. Our customer service team is dealing with a significant backlog of questions, repairs, and warranties that are keeping them busy. Please hold your product availability questions so they can focus on helping others get back outside with their favorite gear! CONTACT SUPPORT International Customers: If you are outside of the United States or Canada and need warranty or repair service, please refer to your regional contact on our International Listings. Privacy Policy | Terms of Use © 2021 Cascade Designs, Inc.