COVID-19 FAQs | Our Commitment to Clean English Join Us BREADCRUMB LINKS Home About Planet Fitness CUSTOMER SERVICE Have a Question? We Can Help Please know that if your club is closed, you will not be charged any fees and your membership will remain frozen until your club reopens. FREQUENTLY ASKED QUESTIONS I have questions about my membership and COVID-19. How do I cancel my membership? How do I transfer my membership to a different Planet Fitness club? Where do I go if I have questions or need help with the billing for my account? Do you offer classes or personal training? Does Planet Fitness have any other policies? MORE TOPICS Membership FAQs Billing FAQs Club FAQs CONTACT YOUR HOME CLUB As each club is a privately-owned franchise, the best place to get help to your questions and concerns is in your home club. Call or stop by your home club location and speak with a staff member at the front desk - they will be more than happy to assist you. Find Your Club STILL NEED HELP? If you have already contacted your home club and still need help, please contact the Member Services Team. Contact Us BACK TO TOP Find a Club Community@PF About Planet Fitness Careers Memberships Newsroom PF Store Franchising Customer Service Privacy Policy Terms of Use Investor Relations Site Map Copyright © 1997 - 2021 Planet Fitness Franchising, LLC.