Residential Service Please select from the options below: Connect Service Disconnect Service Transfer Service To establish Residential service, you can choose how you would like to submit the forms and documents: Fill out a Contract for Service Form online Mail the forms and documents to: Keys Energy Services P.O. Box 6048 Key West, FL 33041-6048 If you’d like to visit in person at our Key West customer service office, we are located at 1001 James Street. We’re at the corner of James and Grinnell streets across from the City of Key West’s parking garage called the Park & Ride – near Key West Bight. You can also send your documents to Customer Service via fax at 305-295-1085 The Contract for Service Form is available online. You may type directly into the form fields from your computer, then submit, save and/or print the form. If the form is submitted online to KEYS successfully, you will receive a confirmation email within 1 business day To establish service, the following items are required: Contract for Service Form a valid driver’s license or equivalent photo identification a rent receipt, lease agreement, or copy of a warranty deed Deposit Requirement, please select (1) of the options below (credit/debit card payments will be assessed a transaction fee for processing): Waive Deposit – if you sign up for the Electronic Debit Program at the same time you are establishing service your initial deposit fee will be waived. Keys Energy Services charges a $125 deposit for new customers or customers with previous service accounts in good standing may be eligible for a deposit waiver. Deposits receive simple interest at a rate set by the Utility Board. Deposits can be refunded to residential customers with a good payment history for two years (no late payments). Any residential account that must be in a corporation’s name must be signed for by an officer of the corporation, and a copy of the articles of incorporation must be furnished to KEYS. The documents must list the corporate officer who is requesting electrical service. If the above is not available KEYS may accept a Corporate Statement on company letterhead (see required sample verbiage) or in lieu of letterhead the statement must be submitted with a business card attached for the representative requesting the service. The statement must either be notarized or accompanied by a copy of valid government issued photo identification. *A $40.00 service fee will appear on your first bill. Same Day Service for Connection/Disconnection at the Meter Please use the chart below to find out by when you will need to sign up to receive same day service. Make note the further north you live from Key West, the earlier you must come in. Sunshine Key to Ramrod Key: 1:30 p.m. Summerland Key to Sugarloaf Key: 2:30 p.m. Bay Point to Rockland Key: 3:30 p.m. Key Haven to Key West: 4:30 p.m. Quick Links My Account/Pay My Bill Residential Service Commercial Service Payment Options Customer Service Requests Save Energy/Renewables Bid Information Keys Energy Services P.O. Box 6100 1001 James Street Key West, FL 33040 Hours Of Operation Monday: 8:00a-5:00p Tuesday: 8:00a-5:00p Wednesday: 9:00a-5:00p Thursday: 8:00a-5:00p Friday: 8:00a-5:00p Select Language Czech English Haitian Creole Polish Russian Spanish Home Accessibility Contact Us Privacy Policy All Content ©2021 Keys Energy Services X