Downloads German Do You Have Questions? +49 5751 4004-0 further contact options Home page Services Customer service solutions Companies HOME PAGE CUSTOMER SERVICE LIFETIME SERVICE Lifetime Service We plan ahead and support you for the life of the machine. For you as a customer and for us as the manufacturer, the journey together usually begins in the order phase for the construction of your machine. If necessary, we will support you with project planning and work with you to find an optimal solution for your requirements. With forward-looking planning, RKR takes smooth processes, maintenance-friendly conditions and tailor-made services into account from the outset to ensure that operation is as trouble-free as possible - for the life of the machine. With the RKR extended warranty , you have the opportunity to secure manufacturer-customer service with price stability for up to five years. In connection with an RKR maintenance planwe take care of maintenance for you at a fixed price in accordance with the operating instructions - customer service and original spare parts included. This can already pay off with a repair. You also get full cost control. In the production phase , your order is carried out, interim and final results are checked in the context of accompanying quality assurance and the technical documentation is created. The provision or delivery of your machine takes place in the packaging and logistics phase - with protective preservation on request, depending on the storage or transport conditions. In your system, we can carry out the construction and connection as well as the installation and proper commissioning of your machine in the construction phase . In the operational phaseWe are at your side to ensure the long-term preservation of the value of your investment: from preventive measures to troubleshooting, repairs, the delivery of original spare parts to replacement / exchange stages by courier service. You can rely on us. At the end of the machine life cycle, we take care of the safe decommissioning, dismantling and professional disposal of the machine technology in the dismantling phase . From start to finish, we stand by our word “We look at the big picture!” And we value your long-term satisfaction. Ask our customer service! your contact Customer service Tel: +49 5751 4004-73 Fax: +49 5751 4004-30 aftersales@RKR.de Contact Imprint Data protection © 2021 RKR. All rights reserved.