Call to order 855-981-8568 SOURCING HOW IT WORKS ABOUT US BB KITCHEN ASK A QUESTION How can we help you? SIGN UP FOR AN ACCOUNT REPORT AN ISSUE TRACK YOUR PACKAGE MANAGE YOUR SUBSCRIPTION Browse All Help Topics A GUIDE TO BUTCHERBOX How do I clean and prepare lobster tails? How does the Custom Box work? What are your different box types? Do I need a subscription? What comes with my subscription? What's in the box? What cuts of meat do you offer? Can I choose what comes in my box? Is shipping free? Can you tell me about your beef? Can you tell me about your chicken? Can you tell me about your pork? Can you tell me about your seafood? Can you tell me about your specialty food items? Where does ButcherBox meat come from? What is grass-fed, grass-finished beef? Where can I find a list of available promotions? Do you have any recipes? Do you offer one-time gift boxes? How do I safely handle the dry ice? I was expecting my box to include a tote and it didn't. Is the number of meals for one person or a family? How many lbs of meat come in a box? What payment types do you accept? COVID-19 Update Website Accessibility and ADA Compliance Our B Corp Certification ORDERS AND TRACKING How do I track my order? How do I report an issue with my order? What is your substitution policy? How does ButcherBox keep my order cold in transit? Will my order arrive frozen? How long can my box sit outside? My order arrived partially thawed. Is it safe to eat? Is ButcherBox packaging sustainable and eco-friendly? Does somebody need to be at home to accept delivery? Can I specify what day of the week my box is delivered? Where do you deliver to? Can I use a PO box as my delivery address? Can I use a business address for delivery? How can I view and update my shipping information? MY ACCOUNT How do I reset my password? How do I create my account? How do I delay my next box or stop my membership? What changes can I make to my next box? How do I change my bill date? Can I switch my box type? Can I change what comes in my box? What are add-ons and exclusive member deals? How do I change my box frequency? How do I change my billing information? Where do I view my order history? What is your return/refund policy? How does your referral program work? When will I be billed each month? Do you accept PayPal? Do you accept EBT Benefits? Contact customer service Not finding what you need? Chat or Submit a request REPORT AN ISSUE WITH MY ORDER ButcherBox delivers 100% grass-fed beef, free range organic chicken and heritage breed pork directly to your door. Think of us as the neighborhood butcher for modern America. 20 Guest Street, Suite 300, Brighton MA 02135 support@butcherbox.com JOIN OUR EMAIL NEWSLETTER Subscribe Roam. BLOG OUR MEAT FAQS ORDER NOW LOGIN