Order Now! Account Access Residential Business Wholesale Support Insights Contact Privacy Policies The following is a description of Solarus’ Privacy Policy for its internet access and for Solarus’ website. By using Solarus’ internet access services, or by visiting its website, the subscriber (“Subscriber”) is consenting to Solarus’ information gathering and use practices as in effect from time to time. If Subscriber has any questions or concerns about this Privacy Policy as it applies to Solarus’ services, please do not hesitate to contact Solarus via telephone at 1.888.676.8638 or by email at support@solarus.net. Information Collection Solarus collects information from Subscribers at several different points as it provides internet access and related services, including information on when and with what kind of devices Subscribers access our services. Solarus is the sole owner of the information it collects in the course of providing internet access and video services. Solarus’ website uses “cookie” technology. “Cookies” are strings of text that a website stores on a Subscriber’s computer. Cookies enable a website to keep track of a Subscriber’s preferences and activities relating to that website. Solarus’ website creates and uses temporary cookies. These temporary cookies expire at the end of a Subscriber’s visit to the website. If Subscriber chooses to create a personal profile and selects the option to have Subscriber’s name and password automatically remembered, a permanent cookie will be placed on Subscriber’s computer. This permanent cookie does not expire unless Subscriber deactivates Subscriber’s personal profile. Use of Information Solarus uses information it obtains in the course of providing its services and from its website for the following purposes: Marketing Solarus’ products and services to Subscribers who have consented to Solarus offering those products and services to them; Internal analysis of how Solarus’ services and website are used; Order processing; ” Collection of amounts owed to Solarus; To administer and maintain the services it provides; and To satisfy legal requirements, including but not limited to responding to legal demands for information, and enforcing Solarus’ use policies; and, as appropriate in situations Solarus’ reasonably considers to be emergencies involving personal safety. Solarus will not sell, share, or rent Subscriber’s information to others in ways other than as described in this Privacy Policy. Solarus may share aggregated demographic information with Solarus’ service providers. This information is not linked to any personal information that can identify any individual person or entity. Links and Other Non-Solarus Sites This Privacy Policy applies solely to information collected by Solarus from its provision of internet access services and from Solarus’ website. Solarus’ website may contain links to other sites. Solarus may also host websites designed and used by others. Solarus is not responsible for the privacy practices of sites other than its own. Solarus encourages Subscribers to be aware when they leave Solarus’ site, and to read the privacy statements of each and every website that collects personally identifiable information. Minors Solarus’ website and its information gathering in connection with Solarus’ other services are not intended to collect information about minors. Persons under age 18 should use Solarus’ website, and Solarus’ internet access services, only with the supervision of a parent or guardian. Security Solarus takes commercially reasonable precautions to protect its Subscribers’ information. When Subscribers submit personal information via the Internet or via Solarus’ website, the information is protected both online and offline. All of Solarus’ Subscribers’ information is restricted in Solarus’ offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. All employees are kept up-to-date on Solarus’ security and privacy practices. The servers that Solarus stores personally identifiable information on are kept in a secure environment. If Subscriber has any questions about security related to Solarus’ services, Subscriber can send an email to support@solarus.net. Correcting/Updating Personal Information If a Subscriber’s personally identifiable information changes (such as Subscriber’s ZIP Code), or if a Subscriber no longer desires Solarus’ service, Solarus will endeavor to provide a way to correct, update or remove that Subscriber’s personal data provided to Solarus. This may be done by contacting Customer Support via the following methods: Email: support@solarus.net Telephone: 1.888.676.8638 Postal Mail: Solarus Attention: Privacy Policy Request P.O. Box 8045 Wisconsin Rapids, WI 54495-8045. Notification of Changes If Solarus decides to change this Privacy Policy, Solarus may post those changes on Solarus’ website so Subscribers are always aware of what information Solarus collects, how Solarus uses the information, and under what circumstances, if any, Solarus discloses the information. If at any point Solarus decides to use personally identifiable information in a manner different from that stated at the time it was collected, Solarus will notify Subscribers by way of an email. Subscribers will have a choice as to whether or not Solarus uses Subscriber’s information in this different manner. Solarus will use information in accordance with the privacy policy under which the information was collected. Contact Careers Connect With Us: View/Pay My Bill Terms & Conditions Privacy Policies Open Internet Policy Master Services Agreement VOIP E911 VOIP Lifeline © 2021 Solarus 440 East Grand Avenue - Post Office Box 8045 - Wisconsin Rapids, WI 54495-8045 715-421-8111 or 800-421-9282 Remote Assistance