Personal Business Privacy and cookies Log in to My account Register Shop Discover Vodafone My Vodafone Support Search Our cookie policy Our privacy policy Protecting you Credit checking Privacy and cookies Vodafone Analytics Site map Cookies - Privacy Using cookies This section is about what cookies are, how we use them and how you can manage them for both our site and other websites you might use. What are cookies? Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back. If you want to know more about cookies, head to aboutcookies.org. (Please note: This link opens a new window or browser tab). How we use cookies How you use cookies Third party cookies We use cookies to keep track of what you've bought from us and what you've done on the site. Cookies also mean you can use services such as tracking your order, checking your account or topping up. Our cookies don't hold personal information such as your name or bank details - they simply let us find that information once you're logged in. We take looking after your details seriously – we're always monitoring and improving how we protect your personal information. We've put our cookies in to the following categories, to make it easier for you to understand why we need them: Strictly necessary – these are used to help make our website work efficiently Performance – these are used to analyse the way our website works and how we can improve it Functionality – these help to enhance your experience by doing things like remembering products you've added to your basket Targeting/Advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website (don't worry, you can opt out of these if you'd prefer) Where it appears What it's called What it's used for Type Online shop DYN_USER _CONFIRM Temporarily remembers what you're doing on our website, so you don't need to give us the same information twice (for example, when you add a new phone to your basket) When you click off our website, the information will be automatically removed 1 DYN_USER_ID 1 Online shop VATSelected Remembers whether you're a personal or business customer All of our personal price plans include VAT, but our business ones don't – so this helps us identify which pricing information you need to see 3 Online shop HumanClickACTIVE If you've already been to our website, it remembers the last time you visited and any conversations you might have had on our web chat Information's collected anonymously to help us see how many people are coming to our website and which pages have been viewed (this will help us improve our website in the future) 3 HumanClickKEY 3 HumanClickSite ContainerID _90571995 3 LivePersonID 3 My Vodafone x-vodafone-solo The skip login feature has been added to My Vodafone to improve the experience. If you click on ‘Skip login to this page next time’, your phone, tablet or laptop will bypass the login page next time you come to the site. This cookie will be set for 30 days and only allow you to access some of the My Vodafone pages. You’ll still need to fully login to perform other tasks. We don’t recommend you use this feature on public or shared devices, as the cookie will remain on the device after use. 3 My Vodafone SORRISOON EBILLSESSION Enables you to view your bills when you're logged in to My account 1 Support centre eGain_eService _JSESSIONID Remembers the journey you've taken through our Support centre If you click back on your browser, our system knows what page you were looking at before 1 Support centre lang_coun_ conf#1000 Remembers the language you need to view our support pages in 3 Support centre USERTYPE Remembers the journey you've taken through our Support centre and what information should be displayed 1 Support centre AJUDACLUSTER Remembers where you are on our website - it's part of the framework, so we need it to deliver a good experience to you online 1 eForum LiSESSIONID Remembers your profile within our eForum – so when you do things like post a comment, our system knows it's you 1 eForum LithiumUserInfo Remembers you in our eForum – so you only need to set your profile settings once 1 eForum VISITORID Generates a random ID number for you each time you start a new session in our eForum, so we can see what's being read and commented on the most 2 eForum psc Collects non-personal information about your online experience from websites where AddThis is enabled We'll use any information gathered to display Vodafone adverts we think you'll be interested in, on other websites If you'd rather opt out of AddThis, go to addthis.com/privacy/opt-out 4 eForum uit 4 eForum uvk 4 eForum uid 4 eForum __atuvc Remembers your details in our eForum, so you only need to enter them once 1 eForum tmdts Remembers your details in our eForum, so you only need to enter them once 1 Freebee Rewardz ci_csrf_token Remembers your details in our Vodafone Freebee Rewardz website, so you only need to enter them once 1 Freebee Rewardz ci_session Remembers your details in our Vodafone Freebee Rewardz website, so you only need to enter them once 1 Vodafone Buyback page __utma Remembers what you've done on our website – so we can see where we can improve our products and services If you'd rather opt out, just follow the instructions at google.com/history 2 Vodafone Buyback page __utmb 2 Vodafone Buyback page __utmc 2 Vodafone Buyback page __utmz 2 vodafone.co.uk mbox Records your journey through our website so we can see what content is relevant to you. That way we can show you products and services you might be interested in We take information from your IP address to help us offer you more specific content. But we don't take any personal details – you're assigned an anonymous ID when you enter our website If you want to opt out, you can remove the cookies – it might look like nothing’s happened, but the cookie has been removed from your computer or device. Don’t worry if you change your mind, you can opt back in whenever you want 3 vodafone.co.uk svid Remembers what areas of the website you've been on and the things you're most interested in We use the information to display content we think you'll like, in different areas of our website If you'd rather opt out, just follow the instructions at mediaplex.com/opt-out 3 vodafone.co.uk ANALYTICS_LB Remembers where you are on our website - it's part of the framework, so the website won't work properly without it 1 vodafone.co.uk P1W-COUK_LB Remembers where you are on our website - it's part of the framework, so we need it to make sure you can do the things you want to, like adding products to your basket 1 vodafone.co.uk P1W-ONLINE_LB 1 vodafone.co.uk P2W-ANAL YTICS_LB 1 vodafone.co.uk P2W-ANAL YTICS_LB 1 vodafone.co.uk s_pers Records things like the number of visits we have to each page If you'd rather opt out, just follow the instructions at omniture.com/en /privacy/product#optout 2 vodafone.co.uk s_sess Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website Information's deleted once you click away from our website If you'd rather opt out, just follow the instructions at omniture.com/en /privacy/product#optout 2 vodafone.co.uk s_sv_122_p1 Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website Information's deleted once you click away from our website If you'd rather opt out, just follow the instructions at omniture.com/en /privacy/product#optout 2 vodafone.co.uk s_sv_122_s1 Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website Information's deleted once you click away from our website If you'd rather opt out, just follow the instructions at omniture.com/en /privacy/product#optout 2 vodafone.co.uk s_v4 Records survey results and customer text comments, so we can see what you think of our website and products If you'd rather opt out, just follow the instructions at omniture.com/en /privacy/product#optout 3 vodafone.co.uk s_vi Identifies whether you've been to our website before (on the same device and browser), so we can tell the difference between visits and visitors to our website If you'd rather opt out, just follow the instructions at omniture.com/en /privacy/product#optout 2 vodafone.co.uk _WL_AUTHCOOKIE _wrpsessionid Temporarily remembers the pages you've visited Information's deleted once you click away from our website 1 vodafone.co.uk CLUSTER Remembers your details once you're logged in 1 vodafone.co.uk JESSIONID Temporarily remembers the pages you've visited Information's deleted once you click away from our website 1 vodafone.co.uk REMEMBERME Temporarily remembers the pages you've visited Information's deleted once you click away from our website 1 vodafone.co.uk SS_UserName Stores your first name in My account, so we can display a personalised message when you log in 3 vodafone.co.uk SS_UserRole Displays the things that are relevant to you within My account – for example, if you're a Pay as you go customer, you'll see the Vodafone Freebees available to you 1 vodafone.co.uk User_logged_in Remembers you when you log in to My account Information's deleted once you log out or click away from our website 1 vodafone.co.uk wrpsessionid Temporarily remembers the pages you've visited Information's deleted once you click away from our website 1 vodafone.co.uk COUK_LB Remembers where you are on our website - it's part of the framework, so we need it to deliver a good experience to you online 1 vodafone.co.uk HeartBeatActive Temporarily remembers the pages you've visited when our system can't identify your IP address Information's deleted once you click away from our website 1 vodafone.co.uk NOPWCX Remembers where you are on our website - it's part of the framework, so we need it to deliver a good experience to you online 1 vodafone.co.uk ONLINE_LB 1 vodafone.co.uk opBUU 1 vodafone.co.uk opNewUser 1 vodafone.co.uk TMS Shows us how you arrived at our website – which helps us monitor the success of advertising elsewhere on the internet If you'd rather opt out, just follow the instructions at http://eu.tagman.com /consumer-privacy/ 2 vodafone.co.uk PreviousNodeId Remembers what section of the website you're looking at (e.g. Personal or Business), so when the page refreshes, the right content is displayed 3 vodafone.co.uk vf_returning_visitor Identifies whether you're a Personal, Business, Corporate or Public Sector customer – depending on how many times you've clicked on each section of our website It means that when you arrive at our website, our system will remember which area should be shown to you automatically 3 vodafone.co.uk vf_session_visitor Stops you from being redirected during the same visit to our website 3 Vodafone UK About us For investors For the media Corporate responsibility Why choose us? 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