THIS SITE USES TECHNICAL AND THIRD-PARTY COOKIES. IF YOU DO NOT CONSENT TO THE USE OF THIRD-PARTY COOKIES, SOME FEATURES MAY NOT BE AVAILABLE. FOR MORE INFORMATION SEE THE PRIVACY POLICY. OK I ACCEPT PRIVACY POLICY English Map Contacts Press office A A + A ++ Consob Regulation Subjects and markets Prospectuses and Tender Offer Documents Publications Communications Watch out for scams! FinTech Sustainable finance Consob-Tech You are in: CONSOB /PUBLIC AREA /ARBITRATOR FOR FINANCIAL DISPUTES ARBITRATOR FOR FINANCIAL DISPUTES ACF - ARBITRATOR FOR FINANCIAL DISPUTES The Arbitrator for financial disputes (ACF) established by Legislative Decree no. 130 of 2015 in implementation of the community directive 2013/11 / EU. The new body is an out-of-court dispute resolution system active at Consob, which has defined its regulation and supports its operation through its own Office (Technical Secretariat Office of the Arbitrator for Financial Disputes). The ACF intends to provide savers who have unsuccessfully submitted complaints to the financial intermediaries of which they are customers an alternative, agile and efficient tool to resolve disputes, without having to go to court. The activity of the ACF is characterized by the total gratuitousness of appeals for savers, as well as by the speed of the decisions, which will be taken within six months and which, when the ACF recognizes the reasons of the savers, will establish the compensation to be paid by part of the intermediaries. The ACF offers the possibility to file the appeal online. After registration, access to a reserved area is provided and the IT platform will guide users, step by step, in entering all the necessary information, warning of any inaccuracies and incompleteness and indicating the documents to be uploaded. Go to the ACF website SEE ALSO European ODR platform Legislative Decree 8 October 2007, n. 179 (article 2, paragraphs 5-bis and 5-ter) ACF regulation (resolution no. 19602 of 4 May 2016) Compensation due to the members of the college (Resolution No. 19622 of 8 June 2016). Organizational and functional provisions of the Arbitrator (Resolution no. 19700 of 3 August 2016) Code of ethics for permanent and alternate members (resolution no. 19701 of 3 August 2016) Practical guide on the ACF CONSOB @ All rights reserved Tax number: 80204250585 Legal notices Privacy Esma Iosco Other useful links