Customer SupportAccessibilityHelp Travelers | The company Schedules Notices Purchase Press Office Home > Travelers > ATENDO Presentation ATENDO guide Guide - Easy Reading Stations and Trains Commuter Lines Feve lines Stations Map ATENDO Central Office Quality certification Service News Client information International Assistance Line 900 Accessibility Policy ATTENTION Atendo is the free Attention and Assistance service for travelers with disabilities or reduced mobility that Renfe Operadora makes available to railway customers. It is a specialized service that guides, informs and facilitates the traveler's access and transit through the stations, as well as assistance in getting on and off trains. The staff of the Atendo service, mobility assistants, is made up of people who are duly trained, trained and sensitized to care for people with disabilities. The scope of Renfe Operadora's commitment to the Atendo service is extended to people with reduced mobility who require the necessary assistance, without which it is impossible for them to access rail transport, as well as specific attention to an incident that may occur during your trip. The Atendo Attention and Assistance Service has been expanding its benefits since its launch, offering the traveler a greater number of accessible stations and trains, reducing the notice times for requesting assistance, and permanent assistance services, without the need for warning, in the main stations. All of this represents one more step within the firm will of the Ministry of Public Works to improve accessibility in the railway mode, which represents a firm commitment to equal rights and opportunities in access to public transport services. Renfe Operadora, a public company attached to said Ministry, continues to advance, in the development of its universal accessibility strategies, in a process of continuous improvement, developing accessibility plans in relation to trains, always from the premise of the necessary agreement with the social agents involved (CERMI AND ONCE FOUNDATION) , with the aim of becoming the reference mode of transport for people with disabilities . It is our commitment. Our Networks Our Apps Renfe Ticket Renfe Cercanías Renfe Schedules PlayRenfe Renfe Atendo OUR WEBSITES Renfe Renfe Travel Sale Tickets Renfe Agencies Web map OTHER PRODUCTS International travel Interrail SpainPass Thematic Trains Tourist Trains LEGAL WARNING Legal information Cookies policy Privacy Policy Web Accessibility Web Use Conditions CONTACT Customer service Notices I attend Att. Telephone Communication Copyright - Renfe - All rights reserved