Report Lost or Stolen Card Chat eBanking eBusiness Facebook iconTwitter iconInstagram iconLinkedIn icon COVID-19 Information Lobby Updates BOS lobbies are currently open, with no limits on capacity. According to CDC guidelines, individuals who have not received the COVID-19 vaccine are required to wear masks in all BOS facilities. We are happy to wear masks while waiting on you if you would feel more comfortable. Just ask. If you feel sick, kindly stay home. Fraud Awareness At this time of uncertainty, we feel it is also important to remind our customers to be vigilant and avoid scams tied to COVID-19 fears. Do not provide personal or account information to unknown sources over the phone, email or text message. The Federal Trade Commission is providing updated information regarding these scams at www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing. BOS is here for you! While COVID-19 has required us to modify our regular operations, we remain committed to serving our customers and our communities. We would like to share some important information with you. Customer Assistance While our branch operations are modified, our staff is available to you by phone or email. We encourage customers who are currently experiencing financial uncertainty to reach out to us for assistance. We are following updates on a variety of programs including federal government assistance for small business, mortgage loans and more. Please contact your local branch or call 877-698-3278 if we can help answer any questions. BOS COVID-19 Payment Assistance Guide Advice from the Consumer Financial Protection Bureau on protecting yourself financially from the impact of coronavirus. Always Available Online Banking – Our eBanking and eBusiness services are available 24 hours a day. Our easy to use service allows you to check balances, transfer funds and pay bills. To enroll or for more information, visit www.bankwithbos.com/online-banking/. Mobile Banking – Our mobile banking app offers the same services from your mobile phone. If you have not downloaded our app, links are available at www.bankwithbos.com/online-banking or search BOS Mobile Banking in the Apple App Store or Google Play Store. Mobile Deposit – Our mobile banking app also offers the convenience of depositing a check using the camera on your mobile phone. Online Mortgage Center - To apply for a mortgage or refinance, visit our online mortgage center at https://www.mortgagewithbos.com/. ATM Locations - You can find the nearest ATM on our website at https://www.bankwithbos.com/find-us/. Thank you for Banking with BOS We are grateful for your understanding and patience as we navigate these uncertain times. We, like you, anticipate the days when we can resume normal operations. In the meantime, please know that we appreciate all our customers and look forward to the day we can once again tell you in person. Request an Appointment Appointments are not required but are available for your convenience. For an appointment with less than 24 hours notice, please call 217-529-5555 or 877-698-3278. Name Phone Number Email Preferred Branch 2600 Stevenson Dr. 3400 Wabash Ave. 850 E. Madison St. 1701 W. Morton Ave. 303 W. College Ave. 1140 Commercial Court 1111 Maine Street 220 N. 48th Street 1717 N. Illinois St. 1770 Frank Scott Pkwy. East 417 West North 2160 South Illinois Route 157, Suite A 7730 Carondelet Ave. Preferred Day Preferred Time (if available) Purpose of Appointment Please remember: Email is not a secure form of communication. When sending email to BOS, do not include any account or personal information. Send CONTACT US 1-877-698-3278 DOWNLOAD OUR APP VISIT THE BOS CENTER © 2021 Bank of Springfield All rights reserved. PRIVACY NOTICE NOTICE OF ERROR RESOLUTION AND INFORMATION REQUEST PROCEDURES FEDERAL REGULATOR CRA NOTICE OF ERROR RESOLUTION PROCEDURES: You may have certain rights under Federal Law related to resolving loan servicing errors and requesting information about your account. You may learn more about these rights by contacting BOS at 877-698-3278. A written notice of potential loan servicing errors must be asserted to Bank of Springfield, P.O. Box 19301, Springfield, IL 62794-9301. The written notice is required to include the name of the borrower, account number, and description of the error believed to have occurred. This Web Site may contain links to other web sites ("Linked Sites"). The Linked Sites are provided for your convenience and information only and, as such, you access them at your own risk. The content of any Linked Sites is not under Bank of Springfield’s control. Bank of Springfield is not responsible for, and does not endorse, such content, whether or not Bank of Springfield is affiliated with the owners of such Linked Sites. You may not establish a hyperlink to this Web Site or provide any links that state or imply any sponsorship or endorsement of your web site by Bank of Springfield, or its affiliates or Providers.