Home Get support Get involved About Login Join Us Search Home > About > Careers Who are Prospect? Member benefits Our members What we stand for Where we are Who's who Contact us Careers Our industries News & Blogs Careers Jobs with Prospect People are at the heart of everything we do – our employees, our representatives and our members. We’re a diverse bunch of negotiators, influencers, researchers, organisers, campaigners, and above all – activists. We employ around 250 staff, many in our London headquarters, but also in our offices in the English regions, Wales and Scotland. Our shared standards of respect, working together, service excellence, accountability and integrity define the way we interact with our members, with our reps, and with each other. Working for Prospect, you can expect flexibility, opportunity, development and encouragement. Employee Benefits include: Annual incremental salary steps until the maximum is reached Inner London weighting allowance 25 – 33 days annual leave per year depending on your role and increasing with service Office closure over the Christmas period Contributory defined benefit pension scheme with high employer contribution rate Employee Assistance Programme which offers telephone counselling and a website with many useful toolkits Eye care voucher scheme and cycle to work scheme Access to Prospect member services benefits including shopping, travel, health and insurance discounts Access to training to support career development. Prospect is an equal opportunities employer. Data protection Prospect is committed to protecting the privacy of individuals and complying with our obligations under GDPR. Please see the Job Applicants’ Privacy Notice which explains how Prospect will process and hold your information when you apply for a vacancy and your rights as a data subject. Current vacancies Please scroll down to view details of the current vacancies: Senior Helpdesk Advisor (Employment law) Senior Helpdesk Advisor (Employment law) Location: London Waterloo Contract: Permanent Hours: 35 hours per week Salary: £36,181 – £43,204 (plus inner London weighting of £3039) How to apply: Please email our HR Team for an application pack. CVs will not be accepted. Closing date: Noon, Tuesday 7 December 2021 Interview date: TBC. Interviews will also include a competency assessment. As a Senior Helpdesk Advisor within our Member Contact Centre, you’ll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members and potential members. You will be responsible for supporting and advising individuals through our Professional Advice Line and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. Your role will be widely varied through providing support and advice on a broad range of complex employment issues and looking at how we can organise and recruit members. You’ll need to have an empathetic and understanding manner and be able to work confidently with our members to ensure Prospect delivers world class customer service. This is a great opportunity to join Prospect at an exciting time with plenty of room for long term progression and development. Essential Knowledge & Skills Employment Law Qualification Excellent telephone manner with strong verbal communication skills Strong attention to detail Sound analytical and problem-solving skills Ability to understand and apply processes Ability to build rapport quickly Excellent organisational skills and the ability to multitask and prioritise Ability to work in a team and work using initiative Essential Experience Experience of providing complex employment law advice either face to face or in a contact centre environment Experience of representing members in meetings with employers Experience of learning new systems to a high standard Experience of working proactively, self-managing time and workload Experience of capturing detailed information and data input Proven track record of providing excellent customer service, preferably within in a contact centre Experience of providing support and advice to customers Login Join Us About Prospect Who are Prospect? News Contact us FAQs Careers Get Support Employment law Equality and diversity Working environment Health and safety rights at work Wellbeing Working arrangements Careers and skills Pensions and retirement Get Involved Get to know the union Getting active Causes you can get involved in Being a rep Recruit, retain, organise Representing members Training for reps info@prospect.org.uk New Prospect House, 8 Leake Street, London SE1 7NN Member Contact Centre: t: 0300 600 1878 © 2019. Prospect. All rights reserved. Accessibility Cookies Privacy policy We use cookies to give you the best experience on our website. You can accept them, or manage your preferences. AcceptPreferences