WATCH OUR SHORT WEBINAR TO FIND OUT WHY MOBILE COMMUNICATIONS ARE SO MUCH BETTER THAN EMAIL Esendex logo Measuring customer satisfaction Gartner predicts that 89% of businesses are expected to compete mainly on customer experience, but gaining that insight from your stakeholders can be difficult. Esendex can help you collect the views of customers and employees so you can make better informed decisions TALK TO AN EXPERT Who works with Esendex on customer satisfaction projects? How can we help you? Collect customer feedback Customer Satisfaction 73% of consumers will recommend a brand to others if they’ve had a good experience, so it’s important to measure satisfaction at key touch points throughout your customers’ journey. From the onboarding process, to product satisfaction, to closing a support case, regulate your requests by using our API to send reviews out automatically. Take an in-depth look at their answers and opinions in an easy to use dashboard environment. You can then make the changes needed to your business, which will help provide better products and services and keep your customers happy. Learn more Employee NPS surveys Workplace Sentiment It’s widely known that when employees are satisfied with their jobs, they’re much more likely to be happy, more engaged, and more productive. Our SMS Surveys are a great and easy way to find out how your employees feel. By sending them a text message, staff can complete the survey at any time with no need to be at work to complete it. Once your employees have given their feedback, you will then be able to analyse their feedback and improve your business to ensure your staff are happy. Find out more about SMS surveys Healthcare Patient Feedback The team at HealthHarmonie were looking for a solution that could efficiently use their contact data from their software, deliver the survey, collect responses and then deposit this information into their CRM securely. Esendex worked with HealthHarmonie to build a solution that met their requirements while also collecting three times more responses than their previous methods. See customer story The surprising facts about customer feedback 20% 20% of businesses have not invested in enhancing customer satisfaction levels either through processes or tools 37% Only 37% of businesses have invested in customer feedback in the last three months 40% Almost 40% of businesses do not send out customer service feedback surveys Customer stories CUSTOMER FEEDBACK Improving response rates from 3% to 27% Insurance provider LV= increased their response rate from 3% to 27% by leveraging SMS surveys to solicit feedback. The results are graded in a RAG system to prompt quick action. Read Full Study CUSTOMER FEEDBACK 3x more patient data When HealthHarmonie switched to the Esendex solution, they were able to collect 3 times more patient data than previously, enabling them to improve patients’ experience. Read Full Study ENGAGEMENT Rich messaging increases engagement to 40% Vaillant leveraged a rich messaging strategy, using RCS and SMS Landing Pages, to increase their customer engagement rate from 2-5% to 40% Read Case Study Why choose Esendex Join the trusted European leader in business communications. Linear or branched surveys Ask a series of direct questions, or ask specific questions based on answers to previous questions Completely customisable Make surveys more engaging for your audience by personalising them with each recipient’s details Driven by our API Our Surveys can be integrated into your existing systems quickly and easily to be delivered at critical touchpoints to improve response rates. Deliver responses to CRM Survey results can be fed back in directly to your CRM so data is readily available at ease Get more responses SMS boasts an open rate of 95% increasing the likelihood of responses compared to other channels such as email Higher completion rates The average form completion rate is 12.6%; our Mobile Journeys reported a completion rate of 46.5% [source] We’d love to hear from you Let us know how we can help Would you like to receive case studies, best practices and other Esendex news? You can opt out at any time. Yes No SEND YOUR ENQUIRY Your data is safe with us. Review our full privacy policy. Blog Twitter LinkedIn Facebook Cookie Policy Privacy Policy All systems operational Commify UK Ltd 2020 Registered company number: 04217280 By continuing to browse the site you are agreeing to our use of cookies . I Understand