CREATE ACCOUNT LOGIN About Us Stakeholder Groups Newsroom Events Stakeholder Center Engineering Markets & Operations Western Services Home Stakeholder Center Customer Relations CUSTOMER RELATIONS Quick Links Account Rep Lookup Customer Relations’ Value Statement: Building Relationships As the face of SPP to external stakeholders, customer relations builds and maintains mutually beneficial relationships in support of the critical functions of SPP. The customer relations department provides facilitation, coordination, organization, issue resolution, planning and proactive customer relationship management through targeted communication and collaboration with our customers, market participants and stakeholders. SPP customer relations supports members and coordinates the onboarding of market participants, transmission customers and transmission owners. To learn more about these processes, visit our Join SPP page. Request Management System Southwest Power Pool utilizes a Request Management System (RMS) to manage stakeholder inquiries. Such a system facilitates appropriate routing of inquiries and maintains communication and documentation while ensuring accountability. Customer relations’ goal is to provide a timely and accurate resolution for all stakeholder inquiries by the use of Service Level Agreements (SLA) where applicable. SLAs vary based on the complexity, urgency and priority of requests. Anyone may submit questions, requests and documents to the SPP RMS. For information on creating your own RMS account, please click here. Representatives Customer relation representatives are assigned to members and market participants of SPP. However, customer relations is available to assist with all inquiries. Our representatives have a combined 196 years of customer service experience and 117 years of electric utility industry experience. Don Martin Customer Relations Manager STAKEHOLDER CENTER › Customer Relations Account Rep Lookup Request Management System › Customer Training Exploder Lists Join SPP RMS Link RMS Metrics SPP Learning Center SPP Roadmap SPP Revision Requests › SPP RTO Compliance SPP Tariff Stakeholder Prioritization RELATED DOCUMENT GROUPS Credit Documents Registration Documents LSA Documents Stakeholder Groups Meeting materials, member info, and more. Documents Filings, governing documents, and other resources. News Latest company news and media contacts. Contact Us Careers Glossary Regulatory Terms & Conditions Southwest Power Pool 201 Worthen Drive • Little Rock, AR 72223-4936 (501) 614-3200 © 2021 Southwest Power Pool, Inc. All rights reserved.