0800 970 2999 hello@9group.co.uk CUSTOMER LOGIN OUR STORY FREE TO PERFORM TIMELINE OUR PEOPLE CAREERS CUSTOMER FEEDBACK HOW CAN WE HELP THE MODERN OFFICE COMMENTARY BOX CONTACT US PARTNERS Customer Feedback Web chat and shiny new portals are all very well for enhancing customer experience, but at 9, we believe it is the people at the coal face who make the real difference Working with the feedback form our annual survey, we have made it easier for customers to talk to us by changing our phone greeting menu and training staff members to be more able to own and resolve issues first time, which our customers really appreciate. By taking root cause analysis seriously and reviewing regularly amongst the management team, we have been able to drive out gremlins and avoid the repeat errors which customers find irritating. Better never stops however and our process of listening and continual improvement gives us confidence that the next customer survey will show how much difference the changes we are making have really made. 9 Group helped us to switch to a new VOIP system. Their team was very helpful and efficient. The installation process was as painless as possible and the new system works really well. Ed Bankes, Cog Design As always very professional, they get things done quickly and are very helpful! Barbara, EGS Ltd Prompt speedy service, 1st class. Derek, Merlin International Brilliant communication, service and support and exceptional engineering team. Alli, Comms Solve Head office The Hub, Unit 900, Stonehouse Business Park, Sperry Way, Stonehouse, GL10 3UT 0800 970 2999 hello@9group.co.uk UK offices Stonehouse Luton Social Privacy Policy Data Protection Statement Terms and Conditions Pricing Information Disclaimer Glossary of Terms Ofcom regulations Code Of Practice Premium Rate Service Complaint Handling and Dispute Resolution Careers Say hello First Name * Last Name * Email * Phone * How did you find us? Please select Google/Search Engine Word of mouth Twitter LinkedIn Events Comms Dealer magazine Comms Dealer website Business & Innovation magazine Sponsorships Other Message By ticking this box I agree to receive Marketing communications from 9 Group Ltd 9 Group (Retail) Ltd is a limited company incorporated in England and Wales. Registration number 1481413 9 Group respects your privacy We use cookies to optimise our website and our services. Cookie Policy Accept all Dismiss Preferences