Social Media Management combining people & technology to drive ROI ICUC is a leading social media management agency providing: community management, content moderation, social listening services, review management and insights services. We currently have 200+ global and national brands within our portfolio and we've been providing full service 24/7 solutions for our clients for over 16 years. Why Choose Us? Fill 16 Created with Sketch. Fill 16 Copy 2 Created with Sketch. Fill 16 Created with Sketch. Fill 16 Created with Sketch. Our Work With a global team of 350+, we are an extension of your brand on social media. Providing scalable management, protection and revenue-generation services, we are thoughtful and revel in working with a range of clients across industries. We have specializations in a number of categories, with intimate knowledge of key metrics and a portfolio of work to prove it. Our Social Media Management Services are first-rate and our work speaks for itself. CASE STUDY How an 800-store retail giant adopted Social Media Listening and learned to thrive Our client is a leader in the retail industry. They are a well-established department store with nearly 800 locations across US and are a top 20 retailer in the US by revenue. They sense the changing retail climate and understand that survival depends on understanding, and adapting to, the new social customer journey. We worked with the social media team, led by the director of social media. Among marketing stakeholders, this team was comparatively younger, more digitally savvy and willing to take risks. They believe that the future of their business will be decided by a “digital first” consumer, and know that social media is the way to reach her. Retail companies of every size share the same #1 fear of being stricken with a social media crisis Check out the Case Study RetailPharmaceuticalFood & Beverage SERVICES Services We are human powered and our social media management services reflect our commitment to intricately balancing human and technology driven solutions. Rest assured, whatever your social media need is, we have got you covered. We'll guide you through the social media customer journey from start to finish. Audit Your Community Management Performance Community Management Clients expect businesses to be available via social media 24/7. Our team will help your business build, scale and engage an authentic community online. Social Listening & Reporting Social media data is accumulating out there every day. Your brand could be benefiting from this data if you know what to listen for. We monitor the social web for risks, opportunities, competition, sales leads, trends and sentiment. Review Management Take control of reviews of your products, apps and locations. Act on problems and negative reviews, benchmark against the competition and ultimately evolve your offerings to generate incremental profit. Social Content We provide content plans complete with graphic design, photography, animation and video that help drive your business key metrics forward. Content is always on-brand and deliberately focused on your performance strategy. Strategy Content makes the social web go ’round. With the volume of content flowing, it's hard keeping it all straight. We simplify social for you and deliver a complete strategy from brand voice to escalation guidelines that drives ROI and results for clients. Moderation We are a global leader in social media content and contest moderation. Our team of multi-lingual specialists monitor, moderate and manage millions of conversations and contests. We'll keep your online community safe and free of damaging content. Recommended Readings Learn more about recent social trends, industry updates and what's new at ICUC. SOCIAL MEDIA MANAGEMENT Social Media Management Platforms: An ICUC Perspective Here are some services we’re quite familiar with, and a few reasons their users enjoy them SOCIAL MEDIA MANAGEMENT Insourcing VS Outsourcing Social Media Management If your brand’s social media management happens from 9 to 5 in a 24/7 world, it’s time to BLOG 4 Reasons Why LinkedIn Should Be Part Of Your Marketing Strategy Why wouldn’t Linkedin be part of your brand’s approach to content promotion? BLOG 5 Instagram Apps to Manage Your Brand Online What if we told you there are tools to support multiple accounts? Tell us about your unique needs. Get in touch with us today. Share your social media challenges and we’ll show you how to achieve your goals. While we own the social side of things, and generate ROI through your social strategy, you’ll be able to focus on the core of your business—your work and your clients. WORK EMAIL* FIRST NAME* COMPANY NAME* MESSAGE FOR ICUC* COMPANY Why Choose Us Services Resources Careers Contact Us INDUSTRIES Agencies CPG Energy Entertainment Financial Food & Beverage Healthcare Hospitality Media Pharmaceutical Retail Technology © 2021 ICUC.Social. All Rights Reserved. Privacy and Cookie Policy Sitemap