SUPPORT Call Us Use the filters below to reach HID technical support by language, region and product. If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number inquiries, please contact Customer Service. For sample products or questions about product features and differences for making purchasing decisions, please contact your sales representative. Note: For order status inquiries, please utilize the order status portal. PRODUCT LANGUAGE REGION REGION NAME HOURS LANGUAGE PHONE NUMBER North America (US and Canada) Central Time Card Readers, Credentials, Mobile Access and Controllers (NA) 07:00 – 18:00 English +1 866 607 7339, +1 949 732 2383 North America (US and Canada) Central Time FARGO Printers/Asure ID, EasyLobby, Network Controllers (NA) 07:00 – 18:00 English +1 866 607 7339, +1 949 732 2383 North America (US and Canada) Central Time pivCLASS (NA) 08:00 – 18:00 English +1 866 607 7339 option 4, +1 949 732 2383 North America (US and Canada) Central Time ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (NA) 07:00 – 18:00 English +1 800 670 6892 North America (US and Canada) Central Time Crossmatch: LSCAN 1000, 500, Guardian 200 & 300, Patrol, SEEK Avenger, Sentry, Verifier LSMS, MOBS, WEBS, ArcID, and Integrale (NA) For severe issues (Priority 1 and 2) that impact operations, HID Crossmatch offers 24/7 support to Customers with an active maintenance & support contract. 07:00 – 18:00 English +1 866 276 7761 option 1 North America (US and Canada) Central Time DigitalPersona SSO Software (IAMS) (NA) 07:00 – 18:00 English +1 866 276 7761 option 3 North America (US and Canada) Central Time HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (NA) 08:00 – 17:00 English +1 866 777 7210 North America (US and Canada) Central Time HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (NA) 07:00 – 18:00 English +1 800 776 3414 North America (US and Canada) Central Time Omnikey and Embedded (NA) Utilize the Technical Support webform. North America (US and Canada) Central Time RFID Tags (NA) Contact your sales representative. North America (US and Canada) Central Time TRISM (NA) 07:00 – 19:00 English +1 512 776 9950 option 2 Mexico / Central and South America Central Time† and Atlantic Time‡ ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (MX, SA) 07:00 – 18:00 English +1 800 670 6892 Mexico / Central and South America Central Time† and Atlantic Time‡ Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access (MX, SA: Portuguese‡) 07:00 – 18:00 Portuguese‡ 0800 891 3358, +1 737 356 3304 Mexico / Central and South America Central Time† and Atlantic Time‡ Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access (MX, SA: Spanish†) 07:00 – 18:00 Spanish† 800 522 0186, +1 737 356 3302 Mexico / Central and South America Central Time† and Atlantic Time‡ DigitalPersona SSO Software (IAMS) (MX, SA) 07:00 – 18:00 English +1 866 276 7761 option 3 Mexico / Central and South America Central Time† and Atlantic Time‡ HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (MX, SA) 08:00 – 17:00 English +1 470 283 4014 Mexico / Central and South America Central Time† and Atlantic Time‡ HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (MX, SA) 11:00 – 19:00 US Central Time English +1 800 776 3414 Mexico / Central and South America Central Time† and Atlantic Time‡ Omnikey and Embedded (MX, SA) Utilize the Technical Support webform. Mexico / Central and South America Central Time† and Atlantic Time‡ RFID Tags (MX, SA) Contact your sales representative. Europe, Middle-East, and Africa UK Time and CET Time ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (EU, ME, AF) 09:00 – 17:00 CET or per contract English +33 1 74 18 17 70 Europe, Middle-East, and Africa UK Time and CET Time Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access (EU, ME, AF) 08:30 – 17:30 (17:00 Friday) UK time English, Spanish 08000489172, +44 (0) 1440 711 822 Europe, Middle-East, and Africa UK Time and CET Time DigitalPersona SSO Software (IAMS) (EU, ME, AF) 09:00 – 18:00 English +1 866 276 7761 option 3 Europe, Middle-East, and Africa UK Time and CET Time HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (EU, ME, AF) 08:00 – 17:00 English +1 470 283 4014 Europe, Middle-East, and Africa UK Time and CET Time HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (EU, ME, AF) 09:00 – 18:00 English +1 800 776 3414 Europe, Middle-East, and Africa UK Time and CET Time Omnikey and Embedded (EU, ME, AF) Utilize the Technical Support webform. Europe, Middle-East, and Africa UK Time and CET Time RFID Tags (EU, ME, AF) Contact your sales representative. Asia Pacific Hong Kong Time ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (AS: Aus) 09:00 - 18:00 Australian Eastern Time English +61 3 9111 2319 Asia Pacific Hong Kong Time ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (AS: India) 09:00-18:00 India Standard Time English +852 3160 9873 Asia Pacific Hong Kong Time Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access (AS: Aus) 09:00 – 17:30 Melbourne Time English 1800956715, +1 737 356 3307 (Australia) Asia Pacific Hong Kong Time Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access (AS: China) 09:00 – 18:00 Hong Kong/Beijing Time Cantonese, Mandarin +86 755 8835 3187 (China) Asia Pacific Hong Kong Time Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access (AS: Hong Kong) 09:00 – 18:00 Hong Kong/Beijing Time English, Cantonese, Mandarin 800906010, +1 737 356 3303 Asia Pacific Hong Kong Time Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access (AS: India) 09:00 – 18:00 India Standard Time English 0008000403916, +1 737 356 3308 (India) Asia Pacific Hong Kong Time Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access (AS: Japan) 09:00 – 18:00 Japan Time English, Japanese 006633814462, +1 737 356 3306 (Japan) Asia Pacific Hong Kong Time DigitalPersona SSO Software (IAMS) (AS) 09:00 – 18:00 Australian Eastern Time English +1 866 276 7761 option 3 Asia Pacific Hong Kong Time HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (AS) 08:00 – 17:00 English +1 470 283 4014 Asia Pacific Hong Kong Time HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (AS) 09:00 – 18:00 India Standard Time English +1 800 776 3414 Asia Pacific Hong Kong Time Omnikey and Embedded (AS) Utilize the Technical Support webform. Asia Pacific Hong Kong Time RFID Tags (AS) Contact your sales representative. International fees: If you’re calling from a cell phone or mobile line, you might incur an international calling fee. Check with your service provider to confirm if additional fees will apply. © 2021 HID Global Corporation, part of ASSA ABLOY. All rights reserved. LinkedIn Facebook Twitter Instagram YouTube