CHAT NOW! Feedback At TrustFord, we aim to provide the best service possible to our customers. If you think there’s something more we can do, please let us know. This gives us the opportunity to work with you to get things right. We are always happy to receive feedback to help us improve our service. Our purpose is to drive the standard in customer care and to be honest, positive, caring and enjoy what we do. If someone has done this for you today. We’ve created the PPA Awards to recognise outstanding colleagues. You can nominate members of the TrustFord Family for an award by simply filling out the form below and telling us about your experience. How can I give my feedback? At our dealerships - in person or on the phone By sending us an email customer.care@trustford.co.uk By writing to us: 2 Charter Court, Newcomen Way, Colchester, Essex, CO4 9Y How do I register my concern? RAISE A COMPLAINT What information should I include to ensure my concern is dealt with quickly? Your full name The vehicle registration number The name of the dealership or department you’ve dealt with A description of your concerns or questions What we can do to put things right The best contact details for us to use We are dedicated to investigating your concerns as quickly and efficiently as possible. Any complaint processed through these procedures will be dealt with in accordance with the requirements of the Data Protection Act 1998. If you are dissatisfied with our final response or the update provided at eight weeks, for insurance and any regulated credit or hire agreement complaints you can contact the Financial Ombudsman Service. The Financial Ombudsman Service is free, independent and impartial. The Financial Ombudsman Service consumer helpline is available on 0800 0234 567 or 0300 1239 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Recognising Great Service NOMINATE NOW Our purpose is to drive the standard in customer care and to be honest, positive, caring and enjoy what we do. Tell us… If someone has done this for you today. We’ve created the PPA Awards to recognise outstanding colleagues. You can nominate members of the TrustFord Family for an award by simply filling out the form below and telling us about your experience. We’ll make sure that everyone nominated will be congratulated and that a winner will be selected each month in every region to receive a prestigious PPA Award. Whilst acting as a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by Motor Codes, the government-backed, self-regulatory body for the motor industry. Ford Retail Ltd are willing to engage with this type of dispute resolution. For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0800 692 0825, submit an enquiry or complaint via the website www.motorcodes.co.uk or write to Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN. © Ford Retail Ltd All Rights Reserved Quick links Privacy, Legal & Cookie Notice | Ford.co.uk | Careers | About Us | Service Booking | Find A Dealer | Contact Us | Terms And Conditions | Sitemap Popular New Ford Cars Ford Fiesta Ford Fiesta Mild Hybrid Ford Fiesta ST Ford EcoSport Ford Puma New Ford Puma ST Ford Focus Ford Focus Mild Hybrid Ford Focus ST Ford Kuga All-Electric Ford Mustang Mach-E Ford Mondeo Ford Mondeo Hybrid Ford Mustang Ford S-Max Ford Galaxy Ford Ranger Ford Ranger Thunder Ford Ranger Raptor Electric and Hybrid Popular Used Cars Used Ford KA+ Used Ford Fiesta Used Ford Puma Used Ford B-Max Used Ford EcoSport Used Ford Focus Used Ford Focus ST Used Ford Focus RS Used Ford C-Max Used Grand C-Max Used Ford Mondeo Used Ford Mustang Used Ford S-Max Used Ford Galaxy Used Ford Edge Used Ford Tourneo Connect Used Ford Grand Tourneo Connect Popular Used Vans Used Ford Transit Courier Used Ford Transit Connect Used Ford Transit Custom Used Ford Tourneo Custom Used Ford Transit Used Ford Transit Minibus Used Ford Transit Chassis Cab Used Ford Ranger Company Details Ford Retail Limited - 2 Charter Court, Newcomen Way, Colchester, Essex, CO4 9YA - UK Registered: 191596 - VAT Reg. No. 833053650 Ford Retail Group Limited - 2 Charter Court, Newcomen Way, Colchester, Essex, CO4 9YA - UK Registered: 950395 Disclosure We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. Ford Retail Ltd is authorised and regulated by the Financial Conduct Authority for credit-related regulated activities and insurance mediation activities. We may receive a percentage commission based on any amount financed. We’ve updated our Privacy Policy in line with the recent GDPR regulations. To take a look at the new policy click here. The cookie settings on this website are set to "allow all cookies". You can adjust your cookie settings at any time in your browser preferences. Find out more