CSR Responsible conduct EN Locations Search go to store ... Menu Ethics and RESPONSIBLE BUSINESS CONDUCT Transparency and ethics, THE MAIN PILLARS OF OUR BUSINESS PRACTICE At Carrefour, doing our job well also means having a sense of responsibility and a professional conscience so as to decide on the best conduct and how to act in a way that is in the wider interest. Our ethical principles define the frame of reference in which we do our job as retailers. They play a part in developing a culture based on trust and integrity and on sharing this culture throughout the company. These ethical principles help each employee to ask himself the right attitude to adopt, especially when faced with delicate situations that he may have to deal with. The Ethical Principles are distributed to all Carrefour employees and signed by all new arrivals. This reference framework, which every employee must know and respect, includes the commitments made in the Universal Declaration of Human Rights, the eight fundamental conventions of the International Labour Organization (ILO), the guiding principles of the OECD, the UN Global Compact and the United Nations and the international agreement with the UNI renewed in 2015. The ethical principles are as follows: respecting diversity, contributing to a safe and healthy working environment, favouring social dialogue, refusing all harassment and discrimination, selecting and treating suppliers objectively and fairly, developing transparent business relations, respecting commitments to partners, refraining from any agreement or unfair practice, ensuring the safety of people and property, protecting the company's resources and assets, guaranteeing confidentiality, preserving the environment, being honest, individually and collectively, providing reliable and faithful reporting, avoiding conflicts of interest and refusing all forms of corruption. Our alert system, which consists of a website and an outsourced telephone line, enables Carrefour employees, suppliers or service providers to alert Carrefour employees, suppliers or service providers in complete confidentiality to situations or behaviours that are in contradiction with our ethical principles. Access our reporting and monitoring platform Our tax policy: COMPLIANCE WITH RULES AND TRANSPARENCY Carrefour raises awareness among its employees and partners to fight corruption. For example, by giving our employees a frame of reference as of 2010, with the "Our Ethical Principles" code of professional conduct. This code must be signed by each employee and establishes the refusal of corruption. It includes the main commitments stemming from the Universal Declaration of Human Rights and the conventions of the International Labor Organization. To ensure compliance with these principles, we: • have a team of tax experts who monitor changes in regulations on an ongoing basis • ensure our operations comply with local tax regulations and do not have recourse to artificial schemes that could lead to tax evasion • have a relationship with the tax authorities that is based on trust • apply a policy of intra-group flow as per OECD principles In addition, we: Pay the amount of tax required in the place of value creation. Will not have recourse to non-transparent structures or tax havens. Apply the arm's length principle to transfer prices. Do not use transfer prices as a tax planning tool. Provide tax authorities with the necessary information in a timely manner. Tax policy of Carrefour How do WE COMBAT CORRUPTION? We raise our employees’ and partners’ awareness of the fight against corruption. For example, since 2010, we have given our employees a frame of reference in the form of the code of professional conduct: “Our Ethical Principles”. This code must be signed by each employee and enshrines our commitment to reject all forms of corruption. It draws on the main commitments made in the Universal Declaration of Human Rights and International Labour Organisation conventions. As the ethical principles are incorporated into supplier commitment charters, our suppliers also commit to following transparent commercial practices. Download the Carrefour anti-corruption plan Access the reporting and monitoring platform Carrefour’s risk-prevention VIGILANCE PLAN Carrefour has long been involved in prevention of the risks of violation of human rights and basic freedoms, the risk of serious harm to people’s health and safety, and the risk of damage to the environment. The Carrefour Vigilance Plan is based on risk mapping. This identifies risks related to work, sectors of activity and the countries with which Carrefour interacts. Each risk is then evaluated according to its seriousness (business, financial, legal and human impact and impact on brand image) and the frequency of its appearance. The ultimate purpose of this is to determine the steps to be taken to prevent the risks identified. The prevention tools put in place for employees and partners include: the Code of Professional Conduct (Our Ethical Principles), the Supplier Commitment Charter (social, environmental and ethical aims), a sustainable development diagnostic tool and an ethical warning system (http:/ethics.carrefour.com). 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