Corporate Information Important Notice Regarding Top Products Request for Use of "Ceiling Cassette Type Bathroom Heater / Dryer" Important product information To use the product safely and correctly About long-term use product safety inspection system Contact and caution regarding products of group companies In addition, contact and caution regarding the product Free replacement of bathroom remote controller "RC-C001 / C055 series" for hot water supply equipment Important notice regarding product safety Request regarding the use of "ceiling cassette type bathroom heater / dryer" Thank you for your continued patronage of our products. In May 2014, one bathroom fire occurred in May 2014 for some models of the "ceiling cassette type bathroom heater / dryer" manufactured and sold by the Company from September 2001 to April 2006. It has occurred. Regarding the accident, we notified the relevant government agencies and investigated the cause through experiments at our company. As a result, the error number "68 (abnormal ventilation fan rotation speed)" was displayed on the remote controller of the dressing room due to a specific equipment failure, and the equipment stopped. After that, it was found that repeating the remote control operation to clear the error could cause a fire in rare cases. It is not due to the customer performing an incorrect operation. We sincerely apologize for any inconvenience caused to customers using the target device, but immediately after the error number "68" is displayed and the device is stopped, the operation of the undressing room remote controller is stopped. Please contact the "Inquiry Desk" below. If you do not see any abnormality such as an error display on the display of the dressing room remote controller, you can continue to use it as before. Even if the error number "68" is displayed, the device is safely stopped, so if you do not operate the remote control to clear the error, no safety problems will occur. In the future, in order to improve the safety of customers who use the equipment, we will replace the newly designed parts (electrical board) for all the equipment free of charge. Since it takes time to prepare newly designed parts, we will inform you of the request and work to replace it free of charge as soon as it is ready. The equipment has been undergoing voluntary inspections and parts replacement work since June 2006, but we have confirmed that it is different from this event. We sincerely apologize for any inconvenience and inconvenience caused to our customers, and ask for your understanding and cooperation. [Target model] Check the remote control code of the dressing room remote controller that operates the ceiling cassette type bathroom heater / dryer used in the bathroom. [Request to customers] If the error number "68" is displayed on the remote control of the dressing room you are using, do not operate the remote control and contact the following inquiries. The information desk Free call charges: 0120-132-587 (Also possible from mobile phones) Reception hours: 365 days a year, 24 hours reception Start date: May 30, 2014 Please check here for how to apply for disclosure, correction, and suspension of use of customer's personal information that we keep. Inquiries about personal information 〒650-0033 93 Edomachi, Chuo-ku, Kobe Eiko Building Noritz Corporation General Affairs Department Personal Information Phone: 078-391-3361 Reception hours: Weekdays 9: 00-17: 00 Corporate information top message Corporate Philosophy / Vision Corporate data History Corporate attitude / norms Noritz Group Code of Conduct Corporate governance Procurement activities Corporate sports activities Noritz Channel Information for shareholders and investors IR news top message To individual investors and shareholders Management policy Performance / financial data IR library Shareholder information IR event Electronic public notice FAQ Disclaimer CSR Initiatives top message Noritz Group CSR United Nations Global Compact Eco-first promise Three smile projects CSR topics Governance quality environment society Third party opinion Consistency with international initiatives Report list Editorial policy Employment information Inquiry window list Important product information Safe product, use it correctly to get Long-term use product safety inspection system with Contact and caution regarding products of group companies In addition, contact and caution regarding the product Copyright © 2014 NORITZ Corporation. All Rights Reserved. If you have any questions, please feel free to contact us.