Contact us Products and Services Insights and Success Stories Support About Partners Home Products and Services Solutions by Industry Public Sector & Higher Education Engaged Cities Engaged Cities Share this: Creating a Blueprint for a Highly Engaged City Download Brochure Connecting Citizens to Services Citizen demands to access government services are rising through a plethora of new channels amid budgetary pressure. Find out how you can take nine steps to develop a roadmap to citizen engagement transformation. View the Whitepaper The Next Generation of Safety & Security with 9-1-1 Harnessing a multitude of big data sources such as voice, video and text can provide a more accurate picture of a emergency situation, speeding up incident response times, and enhance situational awareness. Read More A Next Generation Local Government Moves to virtualize applications and architectures can tackle some of the more significant problems; not least how IT leaders can maximize return on their current IT estates without having to rip and replace. View the Whitepaper Productive Cities Local governments are at a crossroads. Aging populations and high unemployment are driving demand for services, while local governments are being asked to slash budgets. View the Whitepaper Social Media in the Contact Center You have to be where the conversation is happening. For citizen interactions, treating the new digital and social channels with the same finesse and efficiency as traditional channels is now not just ‘nice to have’ – it’s essential. Read more Are you Ready To Transform Citizen Engagement? Managing Citizen Engagement Many citizen interactions require multiple contacts to address the same issue. Queries need to be resolved at first point of contact to increase citizen satisfaction, and to avoid the cost of multiple contacts, call backs or escalations. Read more Mobility in the Contact Center Government officials are increasingly on the move – working remotely and serving citizens using multiple devices. Supervisors seek to manage their remote teams. Citizen contact has become mobile and traditional contact channels are no longer enough. Read more See how Cities are Engaging ... Municipality of Maastricht City of Scottsdale Arizona Wakefield Council City of Mannheim Oadby & Wigston Insights & Press Releases Digital Public Services Survey, Uncovering the issues that matter today Unify Enhances OpenScape Contact Center Suite Unify and NG9-1-1 - Keeping the Public Safe and Secure Baltimore County Implements Next-Generation 9-1-1 Infrastructure from Unify Unify Unveils OpenScape First Response for NG9-1-1 to Improve Collaboration for Public Safety Financing options for your software Unify Capital offers customized, flexible financing options for your communications solution. Take advantage of our financing program to acquire your software and start enhancing your productivity today. Find out more Need more information? Contact Unify Need help? We are just an email or phone call away. Please click below to find our phone numbers or to email us. Contact Find a Partner We have a strong network of partners with varying specialties and locations near you. Locate a partner © Unify Inc. 2015 Contact Legal Information Privacy Policy Terms of use Sitemap