Why NMU Products & Services Claims News & Events Contact us Careers NMU / Complaints Complaints In the event that you wish to make a complaint, you can do so at any time by referring the matter to: The Compliance Department NMU (Specialty) Ltd The Exchange New York Street Manchester M1 4HN Tel: 0161 236 3380 Email: compliance@nmu.co.uk Lloyd’s multi-stage complaints process In the event that you remain dissatisfied with the outcome of your complaint, you may wish to escalate it to the Complaints Team at Lloyd’s. Their address is: Complaints Fidentia House Walter Burke Way Chatham Maritime Chatham Kent ME4 4RN Tel: 020 7327 5693 Email: complaints@lloyds.com Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and also available from the above address. Financial Ombudsman Service If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the United Kingdom Financial Ombudsman Service. Alternatively, you may be entitled to refer your complaint to your local ombudsman or dispute resolution body. The address of the United Kingdom Financial Ombudsman Service is: Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR Tel: 0800 023 4567 or 0300 123 9123 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk 24/11/21 News: NMU recognised in broker satisfaction Survey honours list Here at NMU, we are firmly committed to delivering outstanding service – whether through our underwriting expertise,... read more 15/11/21 News: Fake logistics actors exploiting cyber weaknesses in the supply chain Cargo thieves, like criminals and legitimate companies alike, have proven to be adaptable in recent times and... read more 09/11/21 News: War and Strikes Risks Updates | 16th November 2021 In Sudan, protests against the October military coup are affecting key bridges and roads as well as... read more Quick Links NMU Certs War and Strikes Downloads Complaints Offices Belfast Birmingham Glasgow Leeds Liverpool London Maidstone Manchester A Munich Re company NMU is a trading name of NMU (Specialty) Ltd, registered in England: 01262636, The Exchange, 3 New York Street, Manchester, M1 4HN. Authorised and regulated by the Financial Conduct Authority (FRN 310539) and acting as a managing general agent on behalf of certain insurers. Terms & Conditions Privacy Policy Cookie Policy Site Map Careers Authorised and regulated by the Financial Conduct Authority Webheads - Web Agency