Staff About Us Staff Menu The Support Solutions team is comprised of executive leadership, administrative staff, trained medical professionals, behavioral analysts, direct service professionals and home managers. Every one of us is ready to provide support to you and your loved one. With compassion and a comprehensive understanding, we serve individuals with intellectual and developmental disabilities. Dr. Larry Durbin, Managing Member Dr. Durbin is a visionary leader in the field of intellectual disabilities. He began his career as a mental health counselor working with Vietnam veterans. He’s served as executive director of the C.S. Patterson Training and Habilitation Center in Trenton, Tenn., executive director of Shelby Residential and Vocational Services (SRVS) in Memphis, Tenn. Dr. Durbin was appointed by Tennessee Governor Ned McWherter to serve as assistant commissioner of Mental Retardation Services. In that role, he oversaw institutional and community services for more than 6,000 persons and led the state’s efforts to expand community services and downsize the state’s developmental centers. Dr. Durbin also served as the national director of business development at National Mentor Healthcare in Boston, Mass. He leads the Durbin Consulting Group. Jeff Durbin, CPA, Chief Executive Officer Jeff has more than 20 years of experience managing accounting, finance, and information technology processes in the corporate sector. Jeff obtained his CPA license in 2002 (inactive) and earned his Bachelor’s degree from University of Memphis in Business Administration with concentration on Accounting. Shannon Durbin, President In her role as President, Shannon continues to lead and supervise the organization’s extensive quality department and mental health services, and has direct responsibility for all program operations and corporate human resources. In addition, she works closely with the organization’s Chief Executive Officer on all business development, marketing, and long-term strategic planning efforts. Shannon has worked in the healthcare industry for more than fifteen years. She was a CARF surveyor, where she audited provider organizations throughout the U.S. and Canada. Durbin earned a Master of Business Administration from Union University, and her undergraduate degree from the University of Tennessee in Business Administration with a focus in logistics. Becky Harding, Director of Business Development As Director of Business Development, Becky serves as a leader of the organization by her dedication to establish and build successful partnerships with Support Solutions' external stakeholders. In addition, she supports the organization's leadership in all development, marketing and public relations activities. Becky is dedicated to the successful expansion of the organization and serves as lead in designing strategies focused on attracting and retaining Support Solutions' services. Becky previously served as Director of Quality and led the organization to receive a 3-year CARF accreditation, the maximum duration awarded. Becky earned a Bachelor's Degree in Health Administration from the University of Memphis and has worked in the healthcare industry for more than ten years. Becky is a dedicated advocate for all individuals, regardless of their physical or intellectual challenges, to live their fullest lives happily and safely. Amanda Prier, Director of Mental Health Services Amanda began working with people with developmental disabilities as a direct support staff in college. She earned a Bachelor of Science in Human Ecology from the University of Tennessee in Chattanooga. Amanda’s first professional role post collage was an assistant in a Special Education PreK classroom for Shelby County Schools. Her commitment to protect and serve people with mental illness and experiencing challenging circumstances led her to begin a career as an investigator with Adult Protective Services (APS). Through her position with APS, Amanda served as a liaison for those with mental illness to find appropriate placement in treatment hospitals and other community support programs to assist them with living their best possible life. In 2016, she joined Support Solutions’ team as the Protection from Harm Manager. Amanda states she is “committed to helping those we support live a full and happy life and never giving up on them.” Amanda enjoys spending time with her family, cooking, and reading. Erica L. Hurd, Director of Quality Erica L Hurd has served more than 20 years in DIDD and mental health services. She began her career as a Case Manager in mental health for Memphis Housing Authority and Case Management Inc., then later worked at Sunrise, Mentors, and West Tennessee Family Solutions. Since joining the Support Solutions team, she has grown in responsibility from a Direct Support Professional, to a Home Manager, then Program Coordinator. A true example of hard work and leadership, Erica worked in the Human Resource Department before accepting this position as the organization's Director of Quality. Erica received her Bachelor’s Degree in Social Work from the University of Memphis, Masters in Business Administration in Management from Strayer University, and a Masters in Human Resource Management for Walden University. She is also an active member of Society for Human Resource Management (SHRM) and volunteers regularly in her local community. She enjoys spending time with her family, cooking, and reading. Erica is dedicated to the mission of Support Solutions of Tennessee. Lucy Winston, Regional Program Director, Memphis Lucy has worked in the TN Department of Intellectual and Developmental Disabilities industry for more than fifteen years. Prior to her current role, Lucy served in the role of Assistant Regional Director for Support Solutions’ Memphis Office. She has also served in several capacities with in the healthcare industry such as: Protection from Harm Investigator for West Tennessee, Program Service Director at Auxilium Health Services, Dual Site Program Manager/Client Care Coordinator at Open Arms Care Corporation in Knoxville and Memphis, and Special Education Instructional Resource Teacher with Tennessee School for the Deaf and Shelby County Schools, and as a Continuous Treatment Team Case Manager with Peninsula Behavioral Health. She received both her Master of Science in Special Education and Bachelor of Science in Education from the University of Tennessee. Emily Johnson, Regional Program Director, Jackson Emily has been with the Support Solutions family for 11 years and has a total of 15 years of experience working with individuals with intellectual and developmental disabilities. Prior to her current role, Emily served in the roles of Program Coordinator and Human Resources Manager for Support Solutions. Emily has a proven track record of establishing and maintaining strong relationships with the individuals we support, as well as their families and conservators. She is dedicated to the mission of empowering individuals with disabilities to make their own choices and to lead self-directed lives, providing the supports necessary for them to develop the skills to find and maintain employment, and assisting individuals in creating connections and sustaining relationships in the communities in which they live. Tracey Coffey, Regional Program Director, Nashville Mrs. Coffey is a native of West Virginia. She relocated to Tennessee due to family ties to the military and has lived there for the past twenty-nine years. She has a wonderful husband, two awesome children and loves animals as evidenced by her three dogs and cat. She has been an advocate and mentor for individuals with disabilities since she was 8 years old. To say that she has a passion for helping people doesn’t even begin to scratch the surface. She has a BS degree in Special Education and Psychology from Austin Peay State University and has spent the last twenty-eight years dedicated to ensuring individuals with disabilities are treated with equality, dignity and respect. She had the honor of transitioning the first person out of Clover Bottom Developmental Center into a community home in Middle Tennessee. She was a court appointed advocate for 12 years and has served as a volunteer in the Davidson County Mental Health Court. She continues to use her knowledge and skills in the disability community by providing consultation to agencies that are in need of improving their Quality Assurance scores. She is an unpaid conservator and volunteers with the Special Olympics. Ms. Coffey has held many leadership positions and is excited to join the Support Solutions’ team. Faye Eddleman, Regional Director, East Tennessee Faye brings 20+ years of experience working in Mental Health with adults that have IDD / challenging behaviors to her role at Support Solutions. She began her career as a Direct Service Provider (DSP) in East Kentucky working with adults with IDD and challenging behaviors while obtaining her Certified Nurse Assistant (CNA) licensure. In 2005, she relocated to East Tennessee, where she served seniors and adults with IDD as a Certified Nurse Assistant. In 2008, Faye began a new career focus with her role as a House Manager in a high behavior homes. She enjoyed making a difference in people with Intellectual and Developmental Disabilities that have challenging behaviors. In 2013, she joined the family of Support Solutions as a House Manager then moved on to Program Manager. Faye now serves as the East Tennessee Regional Director. Her true passion lies in serving as a team leader in making a difference and improving the lives of the people Support Solutions' serves. Nick Bell, Co-Regional Director, North Carolina Outreach Nick began his career in Human Services in 1992, while still a student at the University of North Carolina at Asheville. After graduating with a B.A. in Psychology he continued working as a psychiatric nursing aide at the historic Highland Hospital in Asheville, NC. Over the next 27 years, Nick focused primarily on work with dually diagnosed individuals with intellectual disabilities and mental illnesses. His experience has been broad based involving many different areas, including substance abuse services. Nick has worked as a Qualified Professional with Assertive Community Treatment Teams, as a Mobile Crisis Community Responder and as a Vocational Specialist with a sober men’s living facility. Nick began working with North Carolina Outreach as a Qualified Professional with the Arden office in December 2017, eventually taking on the role of Co-Regional Program Director over a three county area along with Co-Regional Program Director Michael Crooks, his friend and colleague of many years. He continues to bring his core values to the Support Solutions team, that all the individuals we serve have value to our community and the right to dignity, fulfillment and a path to greater independence. Michael Crooks, Co-Regional Director, North Carolina Outreach After graduating from UNC-Charlotte in 1988, Michael began his career in the I/DD field and has had robust and extensive experience with individuals varying in age, diagnosis and required services. Throughout his career, he has diligently served North Carolina residents in need of specialized care and services, including overseeing group homes, advising in an academic setting, employment coaching and research. In 2009, Michael became the Regional Director/QP for North Carolina Outreach, where he opened the company’s Burnsville office. He has led that office for the last ten years. Michael also enjoys merging his passion for rafting with his career through Camp Funshine, a weeklong camp for supported persons that includes music, arts, crafts and a guided rafting tour down a nearby river. Johnette Galloway, PMHNP-BC; Psychiatric Nurse Practitioner Johnette has worked in healthcare in various capacities for the past 25 years. She has a true passion for working with people. She received her Bachelor of Social Work from Southern University Baton Rouge, Masters in Social Work from Southern University New Orleans, Bachelor of Nursing from Ohio University and her Masters in Nursing from the University of Mississippi Medical Center. Richard J Thomson, MA, LBA, BCBA; Director of Behavior Services Richard has been a Behavior Analyst for the last 27 years. He received his masters at the University of Kansas and is currently Board Certified and Licensed. Throughout his career, Richard has focused on providing services for individuals with severe and challenging behaviors across the age spectrum. He has worked for institutional, as well as community-based programs. Richard has long held the belief that the individual is ready for the community, however the community is not always ready for the individual. With that in mind, his programming and primary focus has been on teaching the community to adapt, as well as preparing the individual for the community. He has established independent living programs for individuals with challenging behaviors and spent the last ten years working on integrating these individuals into supported employment and community involvement. Anne Bryan, Licensed Clinical Social Worker Anne Bryan earned her license to become a Licensed Clinical Social Worker (LCSW) in 2011. She has recently returned to work from being home with her children. Prior to 2011, Anne worked in the field of Social Work with adults, seniors, and children for 7 years. She enjoys working with people to find ways to live their lives to the fullest, however that looks for each person. Anne received her Bachelor of Social Work from Belmont University, Masters of Social Work at University of Tennessee, and specializes in Psychotherapy and Psychoeducation with individuals and groups. Work with us Are you compassionate and service-oriented? We'd love you to join our team! Check out our open positions. 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