Email Print Page Home About us Our business Investor relations Media centre Corporate responsibility Contact us Strategy and values "Looking forward, the Group strategy is clear. In the UK the primary focus will be on growing the business through our existing network and by adding news sites, where opportunities exist at our target levels of return. In Spain, the Group will continue to maximise cash generation and target improved returns." Bob Contreras - Chief Executive Our business model We constantly strive to improve our range of services, challenging our business model regularly as we seek to deliver operational and financial benefits through the buy-manage-sell fleet life cycle. Manage With over 30 years' experience in the fleet management sector, we are in the best position to partner our customers and complement their fleet requirements, whether this is by providing a single short term hire or a fully outsourced fleet management solution. Vehicle hire is at the heart of our business. We offer a fully flexible product which allows customers to tailor vehicles to their exact requirements and manage the size and composition of their fleet without penalty. Our national network of branches and workshops in the UK and Spain provide 24/7 support with replacement vehicles on hand to keep customers on the move. We offer a range of ancillary services which enable customers to enjoy operational benefits through efficient fleet management, with our fully outsourced fleet management service providing the ultimate solution. Internally we aim to deliver the very best service levels whilst maintaining operating efficiency and vehicle utilisation in order to maximise return on capital employed. Our strategy Our view is that for many businesses, rental of light commercial vehicles is the best sourcing method. It allows them to flex their requirements in line with their business needs. In both countries in which we operate, we aim to be the first choice for LCV rental, providing all our customers' vehicle needs and allowing them to concentrate on better service to their customers. Our customers We recognise that continuing to provide industry leading service excellence is critical to our customers across the UK and Spain. By continuing to improve our operations, there are now more vehicles available to rent at short notice, and the improved efficiency of our workshops has maximised the time our vehicles are kept on the road, allowing our customers to focus 100% on their business. Our people As a Group we value our employees as we understand that they are the key resource required to deliver the high levels of customer service than maintains our competitive advantage. Investing in the training and development of our workforce enables a high level of retention and allows everyone to contribute to their full potential. Our network During the 2014 financial year we opened four new sites in the UK (Slough, Charlton, Basildon and Wimbledon), in addition to the three opened in the final quarter of financial year 2013. This takes the total number of rental locations in the UK to 68 at 30 April 2014. These new sites have predominantly been located in London and the south-east. As the branch expansion programme continues the geographical scope will widen and we anticipate opening a further twenty two new sites over the next three years. Home About us Strategy and values Address Registered office: Norflex House Allington Way Darlington Co. Durham DL1 4DY View a map Company registration: 53171 (England & Wales) Investor relations contacts Bob Contreras Chief Executive 01325 467 558 David Henderson Group Secretary 01325 467 558 Andrew Jaques MHP Communications 020 3128 8769 Follow us on Twitter @NorthgateVHire Sitemap Accessibility Privacy policy and disclaimer Sign up for email alerts Sign up to receive regular news updates from Northgate plc to your inbox CMS platform provided by Design Portfolio © Northgate plc 2015