Phone:877.284.1300 Otto (Ai Bot) CLOUD INFRASTRUCTURE PRODUCTIVITY MANAGED SERVICES Ai BOT OVERVIEW BOT FEATURES BOT BENEFITS VIDEOS SELF-GUIDED TOUR ROI CALCULATOR CASE STUDIES IT SERVICES COMPANY INFO TEAM OTTOBOT IT Help Desk & IT Department 24x7x365 IT Support Otto handles 1 request or 1000 simultaneous request. Reduced Cost, Improves Fix Times Assistance geared for both End Users and IT Departments Constantly Learning Artificial Intelligence (AI) with Language Understanding Engine Otto Bot Artificial Intelligence (AI) Features 24x7x365 IT Support Otto Bot works 168 hours every week without overtime, vacations, or sick time. This allows your employees to obtain IT support around the clock even if you only staff 40 business hours each week. Otto Bot works every evening, all night, weekends, and holidays. Language Understanding Engine Employees can experience true self-service by making requests just like they’re chatting with a person. Language Understanding interprets user goals (intents) and distills valuable information from sentences (entities), for a high quality, nuanced language model. Mobile App & Browser Bot Access Otto Bot can be accessed through iOS, Android, and desktop browsers and the conversations are synced if you start on one device and switch devices mid-conversation. Automated IT Fixes Otto can address many of the top help desk issues, including password resets, slow PC troubleshooting, providing instructions to users, and opening support tickets. Customized for Your Needs For tasks specific to your line of business applications, Otto can be customized to for your organization to offer automated solutions to problems for your employees. Enterprise-grade administration and security Get secure bot messaging, user authentication, as well as granular control of permissions with departments, categories, and sub-categories. Bot Personalities Each user can select Otto’s personality preference and select a sense of humor. Messages be customized for any of the capabilities added for your bot to make it the perfect 24×7 help desk assistant. Continual Learning Otto continually learns and gives you access to an ever-expanding library of functionality, providing you with the power and flexibility you need to extend the functionality of your bot to address your business challenges. Team Otto Bot for Your Organization Team Otto can solve all sorts of issues for your organization. Meet Our Bot Team Take a self-guided tour to learn more about each bot's capabilities. Otto - Help Desk Examples Install Symantec EndPoint Protection Reset Password Troubleshoot Slow PC Can’t Connect to Wireless Remove Adobe Flash Player Instruction for HWL2000 Machine Paula Productivity - 0365 Support Add New User to Office 365 Convert User Mailbox to Shared Mailbox Forward Email to Another Address Assign License to User Azure Alex - Server & Cloud Examples Reboot Hyper-V Host Provision Test Network in Azure Turn on Azure Virtual Machine Turn off Azure Virtual Machine Vince Voice - Voice Support Examples Forward Extension to Phone Number Add New User & Extension Remove Existing User & Extension Troubleshoot Poor Voice Quality Meraki Mike - Networking Examples Update Wifi Pre-Shared Key Update Firewall VPN Rules Display Firewall Traffic Rules List My Meraki Devices Team Otto ChatBot ROI Calculator Find out how much you could be saving by implementing our AI-based help desk chatbot along with a detailed report customized to your organization's support needs provided below... Step 1 Help Desk/IT Support Step 2 Supported Platforms Step 3 Service Level Step 1: Help Desk/IT Support Please provide help desk and IT department information used in calculating Return on Investment for implementing an AI chatbot. Monthly Tickets Opened (average) # of End Users Supported (total employees) # of Employees Handling Tickets (IT staff count) Estimated Annual IT Salaries & Benefits Previous Next Case Studies Case Study HR Department Learn how we used Otto Bot to handle repetitive HR requests like 401k and insurance questions. Case Study IT Department Discover how we created a team of specialized IT bots to address onboarding of new employees being hired. Case Study Customer Service See how we created a custom bot persona to handle customer website inquiries 24/7/365. Name Email Message Ai BOT Overview Bot Features Bot Benefits Videos Self-Guided Tour ROI Calculator Case Studies COMPANY INFO Company History Leadership Locations Employment Partners Blog Events Contact Us IT SERVICES Assessments Projects Help Desk Support Tickets MANAGED SERVICES Automation Overview Features Video Benefits Case Studies Compare Solutions CLOUD INFRASTRUCTURE Virtual Servers Disaster Recovery Data Backup Hosting & Development PRODUCTIVITY Email Voice Meetings Collaboration Security Training Main: 317.705.0333 Toll Free: 877.284.1300 Email: info@catalysttg.com Copyright © 2018 Catalyst Technology Group, Inc. X Catalyst launches Otto.bot, an Artificial Intelligence (AI) help desk and IT support bot.