Home Who We Are What We Do Get Involved News & Stories Contact Us 24/7 support Includem is truly unique in the 24/7 support we provide. We know that life isn’t limited to Monday – Friday, 9-5. That’s why we offer support, 24/7, 365 days a year. We visit young people and families at the times and places that suits them and their needs. If getting up and ready for school is a challenge for a child, we’ll be there every school day at 8am if we need to. If Saturday nights are when a young person often feels lonely or tempted to go out and get involved in risky behaviour, then that’s when we’ll plan to do something fun together. If a parent or carer needs a sympathetic ear and some advice, then includem staff will come round for an afternoon cup of tea and a blether. We do what’s right for them. 24/7 Helpline Are you a young person, parent or carer? If you feel you need to talk to someone for immediate support, please call our 24/7 helpline. The helpline is free to call from both mobile phones and landlines. We have two helpline numbers – one for our services in the West of Scotland, and one for our services in the East. Your includem workers should have given you a helpline card when we first started working with you, to tell you which number to call. But don’t worry if you have lost it or don’t know which number to call! You can phone either number and someone will be able to help you. WEST For those in Glasgow, West Dunbartonshire, South Lanarkshire and surrounding areas 0808 800 0408 EAST For those in Aberdeen, Dundee, Fife, and surrounding areas 0808 800 0409 "Me and my son have used the helpline a lot. I called for advice when he had ran away or if there was issues getting him at school. The workers were so understanding and never judged me." What people say “When includem say they’ll do something, they’ll do it.” “includem have been very flexible in the frequency of visits during times that risks were increased and were a vital support to the child protection plan. During Covid 19 includem have been creative in the methods used to engage with young people including video/phone calls and door stop visits when necessary.” Flexibility Being flexible and responsive is how we make sure includem provides the best possible service, not only in how we respond to the changing needs of young people and families, but how we respond to the needs of our local authority and statutory partners. We know that for some young people and families in crisis, getting the extra support that they need is time critical. That’s why, from the moment a young person is identified as someone who could benefit from includem support, we work quickly and closely with the referring agency to ensure support is provided as soon as possible. We also know that a young person or family’s circumstances can change, often quickly and without warning. We provide a responsive service, adapting our approach and delivery according to their needs. Wed Nov 24| News Policy & Research Voices: New Peer Research from includem Read More How we work Find Out More Publications Donate & Fundraise Complaints procedure Terms & Conditions Privacy policy Contact us Twitter: @includem2000 Instagram: @includem_ LinkedIn Includem Includem Head Office, Unit 6000, Academy Office Park, Gower Street, Glasgow, G51 1PR Website Copyright of Includem 2020 A charity registered in Scotland, number SCO30233 Company registration number: 207985