Home Help Billing and payments Virgin Media billing and payments help and support Welcome to Virgin Media’s billing and payments help and support page. Pick a category to get started. View your bill Make a payment Understanding your bill Restart your services Struggling to pay Virgin Mobile billing Automatic compensation scheme Sign up to eBilling A payment didn’t go through Refunds and credits About our billing and payments help and support page Here you’ll find support to help you understand how your billing works and how to pay your bills. Whether you’re looking to change your account details, find help when your circumstances have changed or finding out how to make a payment, all you need to do is choose a category that you think will help you. You’ll then be given step-by-step guides, clear information, helpful links, bill breakdowns and a video to answer your questions. If you can’t find what you’re looking for, then don’t worry, you’ll still be able to talk to us. About us Careers Advertise with us Partner with us Accessibility Legal Site map Contact Us Our Cookies Virgin Media and O2 ©2021 Virgin Media All Rights Reserved Your Cookies We use cookies to give you the best browsing experience, to create content, ads and offers personalised to you and to analyse our website use. Sometimes we share cookie data with our social media, advertising and analytics partners. For more details see our Cookie policy or open the cookie jar to change your setting and switch off any non-essential cookies. Accept and continue to site Open the cookie jar