Home About ▼ Government ▼ Contact Us ▼ Administration Town of Granite Falls Administrative functions are housed in the Town Office located at 30 Park Square. The Town Manager, Assistant Town Manager / Finance Director, Human Resources Director, Planning Director, Town Clerk, and Tax Collector's offices are located in the Town Office. The Town Office is open Monday through Friday from 8 am to 5 pm, except for designated Town holidays. For holiday closings, please see our calendar. The Town's Administrative employees are responsible for a variety of financial and clerical duties necessary to provide timely, cost-effective services to our citizens. The Administrative staff assists the Town Manager with daily activities such as collecting water, wastewater and tax revenue and handling daily questions and concerns from citizens. The Administrative staff compiles, records, and archives financial data for the Manager, Town Council, and Town Departments for budgetary compliance and State of North Carolina record retention regulations. The Administrative staff applies and administers grants and loans for equipment and infrastructure. Town staff recently completed the installation of free public wi-fi and a 2 port plug-in electric vehicle charging station in the downtown area. These two projects were made possible by grants from the Appalachian Regional Commission (ARC) and Duke Energy, respectively. If you have any questions or concerns about Town services, or billing for water, wastewater, electric or taxes, please call the Town Office at 828.396.3131. p: 828.396.3131 | f: 828.396.3133 | 30 Park Square (P.O. Drawer 10) Granite Falls, NC 28630 Webmaster Email

Home About ▼ Government ▼ Contact Us ▼ Close an Account Customers wanting to close a utility account should come to the Town Office with a government issued ID and complete a disconnection form. If the customer is unable to come to the Town Office, they may e-mail utilities@granitefallsnc.com stating the service address for the utilities they wish to disconnect, when the utilities should be disconnected and the address where the final bill should be sent. Customers must attach a copy of their government issued ID to the e-mail. All requests for disconnection of utility services are processed daily at 1:00 pm. If your request is completed before 1:00 pm, utility services will normally be disconnected the same day. Any requests for disconnection of utility services that are completed after 1:00 pm will normally be disconnected the next business day. Any customer deposits will be applied to the final bill, and the customer will receive a refund of any excess deposit or a bill stating the balance due after the deposit was applied. Any accounts that are closed on or before the 15th of the month will receive a final bill for utility services on the 1st of the following month. If you have any questions or concerns about your utility account or bill contact the Town Office at: 828.396.3131 or email us at utilities@granitefallsnc.com p: 828.396.3131 | f: 828.396.3133 | 30 Park Square (P.O. Drawer 10) Granite Falls, NC 28630 Webmaster Email