SouthWest Water Company Pay Your Bill Online Sign In Utilities by State Partner With Us Company Careers Contact Community H2ome Our COVID-19 (Coronavirus) Preparations You are here: Home / Our COVID-19 (Coronavirus) Preparations Scam Alert: Please know that it is not possible to test for COVID-19 within water supply, especially not at your residence. If someone approaches you to test your water for COVID-19, do not provide them any personal information and contact your local law enforcement. What is SouthWest Water and its subsidiaries doing to ensure customers are protected from COVID-19? We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers. We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how they can minimize the risk of catching COVID-19. We have robust emergency operations and business continuity plans that include the possibility of a pandemic. We have already and will continue to update them for COVID-19, as necessary, to meet our service obligations to our customers and communities. If you mail in payments, we are taking measures to ensure your account won’t be negatively impacted by late fees if there is a mail service delay. We also highly encourage you to consider enrolling in automatic payments to ensure your payment always posts on time. Your Water Safety Per the World Health Organization, ‘there is no evidence about the survival of the COVID-19 virus in drinking-water or sewage.’ While there is no known risk to the water supply before or after our rigorous treatment, SouthWest Water Company is taking steps to ensure we can continue monitoring, treating and delivering water to homes and businesses in the event of a severe pandemic. SouthWest Water Company is being vigilant to keep your water safe and flowing. We are working across the state to follow the guidance of the American Water Works Association and the Centers for Disease Control and Prevention to protect our drinking water and wastewater system operator team from potential exposure and to safeguard their capability to operate and maintain their systems adequately. Stay Connected to Your State We value our customers and want to make sure they can take care of their families, regardless of their ability to pay. As residents of the communities we serve, we understand that we are all living amidst this public health situation, and we are making decisions out of concern for our customers. Please visit your state’s home page to read about specialized information for your area. Alabama California Oregon South Carolina Texas All decisions have been made after thoughtful consideration. We will also continue to practice safety measures in order to ensure you and our employee’s health during this time. For additional information and ongoing updates on COVID-19, please refer to local and state health departments and the CDC’s Coronavirus Disease 2019 (COVID-19) hub. Other questions you may have Should I be worried about a possible water outage? Our operators will be closely monitoring our systems and performing essential tasks to ensure water is safe and flowing. Most causes of outages are unpredictable, but our teams are on alert to be able to handle any issue that may occur. If any outages occur, we will be sure to keep our customers notified and up-to-date. Should I boil my water? According to the CDC, COVID-19 has not been detected in drinking water, and conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19. Read more here: https://www.cdc.gov/coronavirus/2019-ncov/php/water.html Customer Service Contact Information Alabama: 866-674-7992; ALcustomersupport@swwc.com California (Suburban Water Systems): San Jose Hills Office: 626-543-2640; sanjosehills@swwc.com Whittier/La Mirada Office: 562-944-8219; WhittierLaMirada@swwc.com Oklahoma: 866-654-7992; TXcustomercare@swwc.com Oregon: Cline Butte, Inc.: 541-504-2305 Mountain Lakes, Inc.: 541-850-5566 South Carolina: 843-768-0641; SC-customerservice@swwc.com Texas: 866-654-7992; TXcustomercare@swwc.com Texas Public Utility Commission Updates Related to COVID-19 JUNE 23, 2020 Quick Read: We are the stewards of safe water. We are essential workers. MAY 27, 2020 Reminder: Wash your hands! APRIL 16, 2020 Tap water is safe to drink—and how to make the most of it in a pandemic APRIL 6, 2020 COVID-19 Resources CDC EPA White House Association of State Drinking Water Administration (ASDWA) State-Specific COVID-19 Information Alabama California Oregon South Carolina Texas COVID-19 Updates Texas Public Utility Commission Updates Related to COVID-19 Quick Read: We are the stewards of safe water. We are essential workers. Reminder: Wash your hands! Tap water is safe to drink—and how to make the most of it in a pandemic More Posts from this Category SouthWest Water Company SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. 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