Operating information Work with us My pages Products and offers Production and infrastructure sustainability Help HOURLY AND MONTHLY READINGS OF ELECTRICITY AND DISTRICT HEATING Measured values We have access to all our customers' measured values. You will find these values as figures on the invoice and on "My pages" on our website. With the Measurement Values service, we also offer both hourly and monthly readings of electricity and district heating in digital form. An advantage for you with your own energy monitoring system. Read more and order QUESTIONS AND THOUGHTS kundservice@luleaenergi.se GEAR 0920-26 44 00 Other languages SHORTCUTS My pages Whistleblower function General Terms and Conditions This is how we handle your personal information Press Benefits pages ABOUT US About Luleå Energi Work with us sustainability Annual and sustainability report CUSTOMER SERVICE Help Center & FAQ Luleå Energi app © 2020 Luleå Energi. All rights reserved. Career

Operating information Work with us My pages Products and offers Production and infrastructure sustainability Help Malfunction map of Luleå Municipality Interruption statistics Electricity network Quantity Customers Malfunctions 0 0 Planned interruptions 0 0 In total 0 0 Heating / cooling Quantity Customers Malfunctions 0 0 Planned interruptions 1 0 In total 1 0 Last updated: 12:13:41 Error report We gratefully accept reports that we have unknown operational disruptions. Error report:0920-26 44 00 (around the clock). Before you report a power outage - first check that the fault is not in your own system. Before you report a power outage QUESTIONS AND THOUGHTS kundservice@luleaenergi.se GEAR 0920-26 44 00 Other languages SHORTCUTS My pages Whistleblower function General Terms and Conditions This is how we handle your personal information Press Benefits pages ABOUT US About Luleå Energi Work with us sustainability Annual and sustainability report CUSTOMER SERVICE Help Center & FAQ Luleå Energi app © 2020 Luleå Energi. All rights reserved. Career

Operating information Work with us My pages Products and offers Production and infrastructure sustainability Help Home page Help Invoice How do I do when I want to pay by direct debit? How do I do when I want to pay by direct debit? With direct debit, the invoice amount is automatically deducted from your account on the due date. A convenient way to pay and you do not have to worry about missing out on any payment. If you want to pay by direct debit, you can make a registration in your internet bank, fill in the forms (pdf) or call us and we will send you a form. Published: March 3, 2021 QUESTIONS AND THOUGHTS kundservice@luleaenergi.se GEAR 0920-26 44 00 Other languages SHORTCUTS My pages Whistleblower function General Terms and Conditions This is how we handle your personal information Press Benefits pages ABOUT US About Luleå Energi Work with us sustainability Annual and sustainability report CUSTOMER SERVICE Help Center & FAQ Luleå Energi app © 2020 Luleå Energi. All rights reserved. Career