Help How to make a complaint How to make a complaint We're sorry to hear that something about our services is making you unhappy. When something has gone wrong, we want to know so that we can put it right as quickly as we can for you. Before you submit your complaint It’s important to check whether or not your issue can be resolved online. Simply select an option below to get help relating to your issue. Broadband TV Phone Mobile Email Apps Still not fixed your issue? If you have a complaint, see our formal internal complaints procedure below. We’re committed to addressing all complaints fully and fairly, and in a reasonable time frame. Raise your issue with our team There are 3 easy ways to get in touch with us: Phone Online Post When getting in touch, please remember to give us all of your details such as account number, address, email and contact number so we can get back to you as quickly as possible. Tracking your complaint Once your complaint has been raised, you can track the progress and view any updates here Resolving a complaint When we get your complaint, we’ll aim to resolve it to your complete satisfaction. If you don’t feel this has been done, you can ask to escalate the issue to a manager. Not found the right help? Search again Other ways to get help Service status Run tests on your kit Identify network outages Book an engineer Check service status Guided support Browse help articles Easy to follow videos Step by step guides Get help My Virgin Media Make a payment Track your orders Check service status Sign in Virgin Mobile Account View mobile bills Change your plan Check balance Sign in About us Careers Advertise with us Partner with us Accessibility Legal Site map Contact Us Our Cookies Virgin Media and O2 Logo ©2021 Virgin Media All Rights Reserved Your Cookies We use cookies to give you the best browsing experience, to create content, ads and offers personalised to you and to analyse our website use. Sometimes we share cookie data with our social media, advertising and analytics partners. For more details see our Cookie policy or open the cookie jar to change your setting and switch off any non-essential cookies. Accept and continue to site Open the cookie jar