FleuraMetz Dashboard Flowers Plants Sundries Menu US Favourites Customer service FAQ How does the online shop work? Give feedback Contact FAQ Quick to: Purchase Delivery Payment Cancellation Settings Purchase What does the quality icon mean? Why is the webshop so slow sometimes? Can I still order despite the coronavirus? I wish to buy sustainable products. How can I tell if this products are sustainable? I have multiple shop codes. Why is that? Why can’t I find a specific plant or flower? I am going to pick up my online order at a Cash & Carry. Can I purchase additional products there? What does the icon next to a product photo mean? Where can I find promotional offers? My online shop screen shows the text ‘Directly from the grower’ to the left. What does that mean? Delivery I want my flowers to be delivered at a specific time. Why can I purchase only flowers? I have ordered both plants and flowers. Will they be delivered separately? What is one-stop shopping? Payment Can I pay for my order directly online? Can I pay on account? How can I submit a claim to return a defective product? I have not received my money back yet. Cancellation I clicked on the wrong variety of flower. What can I do to fix this? My order has been confirmed, but I still want to make some changes. How can I submit a claim to return a defective product? Settings How do I adjust my email settings? Can I edit my personal data? I am going to pick up my online order at a Cash & Carry. Can I purchase additional products there? Can I add products from the Cash & Carry to my order? Why can’t I see FlowerTales? FAQ I clicked on the wrong variety of flower. What can I do to fix this? My order has been confirmed, but I still want to make some changes. How can I submit a claim to return a defective product? View all frequently asked questions Follow us on social media Disclaimer & ConditionsCookies & Privacy© 2021 FM Group We use cookies (and other similar technology) to make visits and purchasing more personal. These cookies keep track of your preferences within and beyond our website. By clicking ‘accept all’, you agree to an optimal settings of these cookies. Adjusting your preferences can disadvantage your experience. Read our cookie policy for more information. Adjust your preferences‹Accept all