Solutions Gas Detectors Training Rental Repair Resources About Us Blog Talk to an Expert Home > Repair REPAIR GAS DETECTOR REPAIR SERVICE BY THE EXPERTS Our professionally trained Service team is ready to meet all your maintenance needs with over 100 years of combined experience in gas detection. Our global network of certified factory service locations and authorized service centers makes it easy for you to get the support you need when you need it. We demonstrate our commitment to worker safety by delivering the highest quality and best customer service, every transaction, every time. Submit Your Repair WHAT TO EXPECT INBOUND SHIPPING EVALUATION REPAIR TESTING RETURN SHIPPING INBOUND SHIPMENT Our commitment to safety and exceptional customer service is paramount. When shipping items to one of our service locations, please complete the following steps to ensure smooth processing: Complete our Repair Return Form (print your confirmation email to accompany your items) Ship ONLY the items that require maintenance or disposition Package your items and documentation in an appropriate package for shipment Review the lithium battery shipping restrictions to include DOT and IATA labeling guidelines Do not ship any items that may be considered hazardous or contaminated (biological, chemical, physical or radiological substance) We strive to provide quick turnaround on all service requests to get your equipment back in the field where it is needed. For the fastest possible service, please consider our pre-approval process. EVALUATION Upon receipt, a thorough diagnostic assessment of your gas detection equipment is performed, including comprehensive functional tests and an inspection of all components. A repair estimate will then be prepared and delivered to you for review. For more information on the repair estimate please click here. REPAIR If the required repairs meet warranty guidelines, you do not need to approve the repair. Warranty repairs are performed immediately following the diagnostic process and then prepared for return shipment. Non-warranty repairs require customer approval before we proceed with any necessary repairs. Once approval is received, repairs will be conducted. If EXPEDITED service is desired, please check out our preapproval process. You can rest easy knowing we back all our repair work with a one-year service warranty. FINAL TEST Once repairs are complete, we will perform a final calibration and bump test using NIST traceable gases to ensure factory specifications are met. A Factory Calibration Certificate is provided for your records. RETURN SHIPMENT Your repaired instrument will be packed and shipped back to you with our standard shipping procedures, unless any special instructions are provided at the time of approval. SHORT-TERM RENTAL DURING REPAIR If you cannot be without your gas detection equipment while your existing unit is being serviced, we offer an affordable flat-rate rental program. Your flat-rate is based on the weekly rental rates for the product and configuration requested. This service is available to customers who own Industrial Scientific products while having their existing units serviced by an Industrial Scientific Service Center. Please contact a service center for more information. REPAIR TERMS AND CONDITIONS Repair Terms and Conditions Download Solutions By Application Connected Safety Confined Spaces iNet Exchange Live Monitoring Gas Detectors Product Search By Model By Gas ASC Parts Warranty Request Detector Rental Training Repair About Us Our Leaders Careers Corporate Certifications Policies The Monitor Blog Languages Language Selection Website Feedback Cookies Settings Did you find a bug, error or a feature you like? Let us know! Home | Contact Us | Where to Buy | Product Search | Quote Cart | Terms of Use | Privacy Statement | LGPD Privacy Notice | Cookie Policy | Login © Industrial Scientific | One Life Way Pittsburgh, PA 15205-7500 USA | +1 412-788-4353 | info@indsci.com By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings