Meet our team Led by General Manager Andrew Pike, with 21 years of service, The Milestone is a family of passionate people, with a warm, inclusive ethos that embraces every aspect of our guests’ experiences. Our team is deeply committed to giving the very best in all we do, and we are so proud to be a part of the family-owned and run Red Carnation Hotel Collection, a member of the Leading Hotels of the World and to have recently received the prestigious Forbes Five-Star rating. Andrew Pike General Manager apike@rchmail.com My role at The Milestone is to lead our team of over 100 employees to ensure that the service and product we provide our valued guests is second to none and that, having once experienced The Milestone, our guests will not want to stay anywhere else. If you have not been one of our guests before it would be my pleasure to welcome you to our fine hotel. A few members of my team below would also like to introduce themselves. Ben Seager Deputy General Manager bseager@rchmail.com My dream of working for an international hotel group started more than a decade ago when I joined Red Carnation Hotels as a Management Programme Participant. Over the years I have grown with this brilliant company. I now join The Milestone Hotel with a continued focus of offering exceptional value and service to our guests. Each individual team member is dedicated to making your experience with us memorable. I look forward to personally welcoming our guests to their home away from home. Blake Sur Director Of Middle East Operations bsur@rchmail.com A well-travelled hospitality and culture expert, I am passionate about providing the utmost luxury and personalised care to each and every guest who stays at our hotel. With more than 10 years' experience in the hospitality and hotel industry, I pride myself on my ability to ensure that our guests enjoy unparalleled experiences and create memories that will be talked about for years to come. Sarah Bristow Head Of UK Reservations sbristow@rchmail.com I am delighted to lead a wonderful team in the UK, taking care of our guests' reservations. Let us know whether you will be celebrating your honeymoon, birthday, or wedding. It would be our pleasure to oversee your bedroom allocation and put in a special request prior to your arrival. We can also organise any additional extras you may like such as chocolates, champagne and strawberries, which would be waiting for you upon arrival. We will ensure that your stay will be one you fondly remember. Grant Cockburn Food & Beverage Operations Manager gcockburn@rchmail.com I have been the Operations Manager in the Food & Beverage department at this wonderful mansion house property since 2009, having previously spent three years at our sister property The Egerton House Hotel. The ethos of generous hospitality is one to which we undoubtedly live up to. From dietary requirements to special dishes, I am here to ensure that your dining experience with us is exceptional. Leo Forte Food & Beverage Manager lforte@rchmail.com I began Front of House, experiencing the incredible standards of service and quality provided here at The Milestone Hotel. I moved to the Food & Beverage department in 2018, where I continue to take pride in the way in which we go above and beyond guests' expectations time and again. It is my pleasure to take care of your dining experience when you stay with us - please contact me directly with any special requests, whether that is a favourite table or you are celebrating a special occasion. Daniel Putz Excutive Chef dputz@rchmail.com I have been a chef for more than half my life, with experience in Southeast Asia and The Ritz London. My aim is to make great, classic, modern British food that’s seasonal and suitable for everyone. For me, the seasons are defined by food and it’s important to stay in touch with local suppliers and producers. I want to give all of our guests an extraordinary experience, including our vegan and vegetarian guests, by shining a light on plant-based cooking. Pranav Ahuja Front Of House Manager pahuja@rchmail.com My ultimate wish is for each guest to leave The Milestone with a big smile on their face and with a promise to return to us. As Front House Manager, I work with my team, with the same goal in mind each day to ensure that every guest experiences the warmest, personalised and attentive service possible at all times. I personally look forward to welcoming you to The Milestone Hotel & Residences on your next stay. Jose Pauco Head Concierge conciergems@rchmail.com My love affair started at The Milestone Hotel in 1999 when I joined the concierge team. I now find myself as the Head Concierge at one of the most prestigious hotels in London, our motto being “No request is too large, no detail too small”. I was born in London and have great passion and knowledge about this special city. My team and I are here at your disposal, and we look forward to booking you the most sought-after tickets and helping you to uncover London's hidden gems. Tzveta Ivanova Executive Head Housekeeper & Wellness Director tivanova@rchmail.com I have a great passion for cleanliness and the exceptional importance of every single small detail, from beautiful Turndowns to thoughtful gifts and surprises. It is truly an honour to take care of this historical building. My team and I will be happy to fulfil any special wishes you might have, from pillow choices to mattress toppers. I am also on hand to answer any questions about sanitisation procedures, physical distancing and welfare measures. Serdal (Sej) Hassan Chief Engineer My aim is to ensure all maintenance is carried out to the standard that this beautiful building deserves, helping to preserve its heritage and historical features. I can enhance your Sky television system, set up a Chrome Cast or provide a DVD player or PlayStation with games. I can also arrange for a mini-fridge to be fitted pre-stay if you wish to store your own drinks, snacks or medication, and assist with any queries about our state-of-the-art ventilation cooling and heating system. Fiona Keane Spa Manager fkeane@hotmail.co.uk I have spent the last 30 years working around the world, from The Royal Palaces in Kathmandu to Kensington Palace, Downing Street and The White House. My collection of treatments at The Milestone is highly varied - from massages to make-up and eyelash extensions to pedicures. I will be delighted to create a personalised and holistic spa journey for you that restores, revives and leaves you feeling rejuvenated. Stay in touch FIRST NAME LAST NAME EMAIL ADDRESS COUNTRY I agree to the Red Carnation Hotels' Terms and Conditions SUBMIT We are proud to be part of a number of select and exclusive collections and memberships that share our values of outstanding service, exceptional guest experiences and generous hospitality. 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