We are hiring! Products & services Customer support Careers Contact us Customer portal login Overview MRO services Spare parts Customer training Technical support Global AOG support The delivery of a best-in-class commitment to our customers is at the heart of our business. Our mission is to ensure a rapid response to all customer queries and the delivery of customer repairs, spares and technical information in a timely and acceptable manner. We operate around the globe 24/7 for AOG, spare parts distribution and in-service technical support and offer access to a much wider repair service network. MRO services Ipeco’s responsibility does not end with the delivery of our products to the customer. With a proactive approach to fault finding and corrective action, combined with continuous investment in spares stock, we aim to reduce both turn-around time and cost of ownership of our products to every customer. Utilising a global network which includes Ipeco and partner facilities, our dedicated staff are able to provide an efficient and reliable repair service, approved to EASA and FAA requirements. For further information please contact one of our MRO centres listed below: To submit a warranty request Please download the request claim form, then click here to submit it once it has been completed. Warranty claim form London, UK Ipeco Holdings Ltd (Head Office) Beijing, CN Ipeco Beijing Los Angeles, US Ipeco Inc View CMM Revision List View IPC Revision List View SB Revision List View SIL Revision List DATE: 28.07.20 PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE What is in these terms? These terms tell you the rules for using our website (www.ipeco.com) (“our site”). Who we are and how to contact us www.ipeco.com is a site operated by Ipeco Holdings Limited (“We”). We are registered in England and Wales under company number 672443 and have our registered office at Aviation Way, Southend-on-Sea, Essex SS2 6UN United Kingdom. This is also our main trading address is. Our VAT number is GB 250 372682. To contact us via email, please click here or telephone our office on +44 (0)1702 545 118. By using our site, you accept these terms By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference. There are other terms that may apply to you. These terms of use refer to the following additional terms, which also apply to your use of our site: Our Privacy policy. See further under How we may use your personal information. Our Acceptable use policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy. Our Cookie policy, which sets out information about the cookies on our site. From time to time, we may make changes to these terms, so please ensure that you check these terms. We may make changes to our site We may update and change our site from time to time to reflect changes to our products, our users’ needs, and our business priorities. We may suspend or withdraw our site Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. You must keep your account details safe If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via email. How you may use material on our site We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Do not rely on information on this site The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date. We are not responsible for websites we link to Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. Our responsibility for loss or damage suffered by you We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of, or reliance on any content displayed on our site. In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage. How we may use your personal information We will only use your personal information as set out in our Privacy Policy. We are not responsible for viruses and you must not introduce them We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the UK Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. Rules about linking to our site You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact us. Acceptable use policy You may use our site only for lawful purposes. You may not use our site: In any way that breaches any applicable local, national or international law or regulation; In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect; For the purpose of harming or attempting to harm minors in any way; To bully, insult, intimidate or humiliate any person; To send, knowingly receive, upload, download, use or re-use any material without our express written permission; To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You also agree: Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of website use; Not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party. Breach of these terms When we consider that a breach of these terms of use has occurred, we may take such action as we deem appropriate. Failure to comply with these terms constitutes a material breach, and may result in our taking all or any of the following actions: Immediate, temporary or permanent withdrawal of your right to use our site; Issue of a warning to you; Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; Further legal action against you; Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. We exclude our liability for all action we may take in response to breaches of these terms of use, and the actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Which country’s laws apply to any disputes? These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. Decline Accept This is inserted at the bottom