Search Search Products Eptica Customer Engagement Suite Email Management Self-service Chat Social Media Fax-Letter-SMS Agent Knowledge Base Enterprise Agent Services Linguistics Consulting Professional Services Customer Support Training Customers Partners Resources White Papers Case Studies Datasheets Video Blog Newsletters About us Events Awards & Analysts Team Careers News Room Press Clippings Locations Request demo Customer space Contact us Newsletter Jump to Navigation Customer space Contact us Newsletter Français Products Eptica Customer Engagement Suite Email Management Self-service Chat Social Media Fax-Letter-SMS Agent Knowledge Base Enterprise Agent Services Linguistics Consulting Professional Services Customer Support Training Customers Partners Resources White Papers Case Studies Datasheets Video Blog Newsletters About us Events Awards & Analysts Team Careers News Room Locations Request demo Search Search Meaningful conversations between brands & individuals improve daily life for everyone Contact us Request demo Eptica positioned in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center Read more... New Study: The Changing Face of Chat Download Report Infographic New Study: Insurance Digital Customer Experience Download Report Infographic Meaningful conversations between brands & individu... Eptica positioned in the 2017 Gartner Magic Quadra... New Study: The Changing Face of Chat New Study: Insurance Digital Customer Experience Artificial intelligence for conversational and collaborative solutions that improve customer experience Our products Agent Knowledge Base Enterprise Agent Eptica Customer Engagement Suite Fax-Letter-SMS Social Media Chat Self-service Email Management 1 Improving customer engagement and satisfaction through better quality of service 2 Reducing Customer Service costs by increasing efficiency 3 Driving sales by maximizing every sales opportunity Learn More More than 450 organizations worldwide trust in Eptica Latest Resources Study: The Changing Face of Chat Based on real-world research with consumers and brands, this guide evaluates chat in the UK, and provides best practice advice to help drive loyalty, efficiency and greater revenues. Download 2017 UK Retail Customer Conversations Study Download 2017 UK Insurance Customer Conversations Study Download Blog September 27, 2017 Bridging the chat gap in customer experience Given its ability to deliver real-time, two way customer conversations, it is no surprise that chat has become a key channel for consumers looking to interact with brands. Yet, while chat’s time has come, there is a growing gap between the experience that brands provide and consumer expectations. September 20, 2017 How AI can deliver a personalized and predictive customer experience Customers are ever-more demanding, and want fast, high quality and above all personalized service from the organizations that they deal with. For example, more than 45% of APAC customers rate personalized services among the top three aspects defining better customer experience (CX), while 70% expect organizations to treat them uniquely, according to analysis from Frost & Sullivan. Press release September 27, 2017 Brands failing to deliver on chat customer experience Eptica Chat Study finds consumers increasingly want to use chat for customer service - 72% of consumers say chat use makes them more loyal, and nearly a third will use chatbots - but just 15% are always happy with experience… June 06, 2017 UK insurance customer service worsening, with 68% of queries left unanswered on digital channels 91% of consumers say good digital customer service from insurers makes them more loyal – yet the UK’s leading insurance companies fail to accurately answer more than two thirds (68%) of routine questions asked through the web, email, Twitter and Facebook. Subscribe to our newsletter Conversational, cognitive, and collaborative solutions for customer experience Products Customer Engagement Agent Knowledge Base Chat Email Management Enterprise Agent Fax-Letter-SMS Self-service Social Media Services Customer support Linguistics services Professional services Training About us Careers Location Partners Team Customers Case studies Resources Blog Datasheets White papers Video News Newsletters Press clippings Press releases Questions ? Just ask. Our team will be happy to help. Request DemoContact us Legal mentions - Map Back to the top