Home Who we are What we do What we say Careers with us How to find us GM&T > Careers with us > Jobs > Senior Read Analyst Senior Read Analyst Subscribe to GM&T Jobs Careers with us Experienced hire Jobs Reports to Reads Manager Type Permanent Area Retail Location Manchester Posted 27/09/2016 Email Share About us From origins as a small, independent gas supplier in the North West of England, we have grown to become a major business energy supplier. After just ten years, Gazprom Energy has become the second largest business gas supplier in the UK and we currently supply 34,000 business customers at over 80,000 sites across Europe. Manchester is home to our European headquarters, a base from which we have expanded into France and the Netherlands. Our teams across Europe are united by the shared ethos of being helpful and making life easier for our customers. In 2015 we won the coveted Energy Supplier of the Year award at the Energy Awards 15, as well as achieving Gold standard in people management by Investors in People for the second time running. Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future. Role objectives The Senior Read Analyst is responsible for acting as a sector expert, in a team which manages and maintains read data, manages disputes with customers and third parties and works collaboratively with other departments to ensure business needs are met. You will also be responsible for maintaining the integrity of data, in order to uphold Gazprom’s reputation for outstanding levels of customer satisfaction The key focus of the role will be to maintain accurate 'read data' and AQs through monitoring team KPI. You should be prepared to be recognised as an expert in your field and be a key point of contact for other team members. Duties & Responsibilities You will be responsible for managing and coaching the team through the following: Managing MRA files and exceptions Read management Exceptions and rejections management Read validation and frequencies Reporting AQ portfolio analysis Ad hoc appeals Managing processes around annual AQ review Managing the winter profiling process Managing notification files Working with the Read Management team to obtain reads Challenging and optimising AQ Report outcomes Read Portfolio Management Static Reads Prime and Sub reads process Process improvement Reports and maintenance of a billing template PSA queries To be aware of and comply with all company policies and procedures, including but not limited to the Gazprom Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations. Skills & Competencies Proactive decision making and a close attention to detail skills Effective organisation skills Demonstrable ability to manage high volume workflows and effectively utilise tools for reporting and measuring performance. Ability to identify issues and drive action plans to remedy performance issues Striving for innovation to improve process and procedure without compromising quality Demonstrable ability to build long term relationships with key stakeholders (internal and external) in both a written and verbal format Excellent understanding of the need to provide market leading Customer Service Good Microsoft Office computer skills (e.g. Word, Excel, Access, Powerpoint, e-mail) Concern for accuracy and ability to meet tight deadlines Experience 2 years’ experience of working in a UK energy company. Experience in a customer focused environment Experience of being involved in developing new systems and processes. Experience of Supply Point Administration. 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