We use cookies to give you the best possible experience on our website. Please read our Privacy Policy. Accept cookies Home FAQs Language العربية Български Deutsch English Español Français Italiano Nederlands Português Hotels FAQs My Booking easyHotel FAQs Our Hotels 1. Is the hotel reception desk open 24 hours a day? 2. Can I turn up at the hotel without a booking? 3. Does the hotel have car parking facilities? 4. Are children welcome at the hotel? 5. Can I smoke in the hotel/bedroom? 6. How old do I have to be to stay at the hotel? Our Rooms 7. Can I request a room next to another room or on a specific floor? 8. Is bed linen and towels included in the room? 9. Do you provide housekeeping services? 10. Do the bedrooms have en-suite bathrooms? 11. I have no disability. Can I still book a Wheelchair accessible room? 12. Can I invite guests to my room? Room Types 13. What is a family room? 14. What is a Double room? 15. What is a Twin room? 16. What is a Triple room? Check-in/Out 17. Can I check-in during the night? 18. What happens if I cannot arrive on the first day of my reservation? 19. What is the earliest time I can check-in? 20. What is the latest time I can check-in? 21. What is the latest time I can check-out? Cancellations & Amendments 22. Why have I not received my refund? 23. Can I cancel my reservation? 24. How do I use my credit? 25. How can I extend my stay? Your Booking 26. How can I amend my booking? 27. Has my booking been made as I have not received a confirmation? 28. Can I check that my booking has been made? 29. Can I make a group booking? 30. How do I book? Food & Beverage 31. Does the hotel offer breakfast? 32. Does the hotel have its own bar or restaurant? Baggage 33. Can I leave my luggage at the hotel after I check-out? 34. Can I leave my luggage at the hotel before check-in time? Payments, Prices & Credit 35. How long is my easyHotel credit valid for? 36. Are my payment card details safe? 37. The price of the room I am interested in has gone up since I last checked, why is this? 38. Is the price per person or per room? Contact 39. Why can I not telephone to make a booking or get more information? 40. How can i contact the hotel directly? 41. I can not find a phone number to contact the hotel. Other 42. How can I make a complaint? 43. Does the hotel accept pets? 44. How do I get to the hotel from the airport? 45. Why do I have to register my details when I book? 46. Why can I only enter one guest name on my reservation? 47. Can I make a booking on behalf of another person? Check availability Where would you like to stay? Choose One United Kingdom Switzerland Netherlands Germany Hungary UAE Bulgaria Belgium Next Share Franchising Terms & Conditions Careers Investors About Us Site Map News Contact Us Property Development Affiliates