Fleet One About Partners Support Contact Do more. Search less. Communication is a critical element of any driver solution and no communication line is more important than with the driver manager, their lifeline to help when issues arise. RESOLVE collects data from the MilesAhead DRIVE application, the customer’s TMS platform, and various other data sources to feed customizable predictive models. These models are then used to identify the potential issues, assess the level of risk/severity, and then suggest the customer-defined Standard Operating Procedure (SOP) to resolve each issue before it develops into a more time-consuming and costly problem. We’ll find the problems for you Advanced analytics and machine learning will find driver support issues faster and assign them to the right back-office personnel (e.g., Driver Manager, Planner, and Customer Service Rep) for fastest and most effective outcome. Resolution processes that work every time Enable your back-office team with clear, concise, and actionable workflows that enforce best practices and repeatable SOPs. Eliminate cherry-picking It’s human nature to favor some people over others but that rarely aligns with the business priorities. Automatic task assignment based upon skills and credentials ensure that issues are addressed in the order that makes the most business sense How do you stack up? Most employees want to be good at what they do and gamified performance metrics provide the visibility and recognition that fosters friendly competition and rewards results. More communication with less effort From one-click responses to automated chat bots, fast and friendly acknowledgements make for happier Drivers without bogging down back-office efficiency and performance. Each exception and their corresponding resolution workflows are configured through the MilesAhead COMMAND module – enabling deep system administrator control of the solution. Leverage machine learning and predicative models Finally, smart software for your fleet operations that simply brings ONLY those exceptions to your attention that need it. Exceptions with no boundaries MilesAhead RESOLVE module supports an unlimited number of use cases; Loads Trending Late – Drivers at risk of Termination – Accident and Breakdowns – HOS Violations – Off Route – Concerning Weather and more… Put an end to fire-fighting RESOLVE compliments fleet organizations existing investments in TMS system and fills a much-needed gap to help turn reactive firefighting into proactive problem avoidance. Interested saving time and money MilesAhead RESOLVE’s impact on fleet operations is significant with the ability to drive savings in areas like driver retention, customer service, safety and compliance, and asset utilization. Be the transformation hero for your company Are you truly ready to innovate? To position your company for the future of constantly connected vehicles and back office systems, contact us for a quick consultation or set up a zoom call. FIELD SOLUTIONS Mobile Field Service Solutions TECHNOLOGY Cyan Stack FOLLOW US