Log in Find an agency Menu Your Grange Claim Whether it's a fender bender or a natural disaster, Grange is here to help you with our exceptional, local claims service. Understanding the claims process We're here to help every step of the way. Auto claims Homeowner claims Commercial claims Life claims If you’re in an auto accident Stay at the scene Contact the police immediately Exchange contact information, the name of your insurance company and policy number with the other parties involved in the accident If applicable, be sure to gather contact information for any witnesses Avoid discussions of insurance policy coverage, limits or fault Report the claim once you and your car are safe. You can call our 24-Hour Loss Reporting Center at (800) 445-3030 or log into your My Grange account. What to expect You'll get a call from us Your dedicated Grange claim representative will contact you to ask about the details of your loss and explain your policy coverage and the claims process, including options for obtaining an estimate for the damage to your vehicle. If your vehicle is repairable Choose a repair shop If you don’t already have a favorite repair shop in mind, check out Grange’s Premier Choice Network. These facilities come with many extra perks, such as a lifetime guarantee on repairs while you own your vehicle, convenient scheduling and priority service. To search for a Premier Choice repair shop near you, click here. Of course, you always have the option to take your vehicle to any repair shop you like. After you select a repair shop, your claim representative will guide you through each step of the repair process and work with you to resolve your claim fairly and effortlessly. If your vehicle is totaled Your vehicle inspection will allow us to gather enough information to determine the Actual Cash Value (ACV) of your car. ACV is the market value of the vehicle, considering factors such as age, mileage, options, prior damage (dents, rust, etc.) and refurbishments – it is not based on how much you owe on the vehicle. Complete total loss forms Next, your claim representative will mail, email or fax all of the necessary forms for completion. Claim settlement Once we receive the vehicle evaluation, your Grange claim representative will contact you to review that evaluation and the settlement amount. They will advise you of the next steps in order for payment to be issued. Sign up for electronic claims payment Our electronic claims payment service can save you time and hassle when you file a claim. You can receive your payment within hours via direct deposit. Ask your Grange claim representative for more information about our electronic claims payment service. Back to top Report or track a claim Understanding the claims process Easy-Snap auto claims Find a repair shop Claims service providers Claim payment Careers Newsroom Contact Become an agent Supplier management Privacy Policy Accessibility Terms of Use Legal Grange Mobile app Integrity Insurance Grange Insurance 671 South High Street Columbus, OH 43206 (800) 422-0550 .cls-1{fill:#333;} Facebook .cls-1{fill:#333;}.cls-2{fill:#fff;} Instagram .cls-1{fill:#333;} LinkedIn background LinkedIn .cls-1{fill:#333;} Twitter background Twitter .cls-1{fill:#333;} YouTube background YouTube © 1995-2021 Grange Insurance. All Rights Reserved.