Frequently asked questions - Servicios Prescriptor y Medios de Pagos, SAU Frequent questions How can we help you? Do you have doubts about the terms used? Check the glossary . Credit cards Does the card have a maintenance fee? Can I change the checking account in which the receipts are debited? I do not recognize a transaction that appears on my statement, how can I claim? How do I check my card balance? See more frequently asked questions Online banking How do I register for Online Banking? What operations can I do through Online Banking? When trying to register for Online Banking, the system does not recognize the data I enter, what should I do? I can't access Online Banking, what can I do? See more frequently asked questions Points Program How can I check the points I have accumulated in my Plus Points Program? How are the Plus Points Program products shipped? Do the points of the More Program have an expiration date? What guarantees do the articles have? See more frequently asked questions Insurance How can I get a duplicate of my policy? How can I process a claim with the Protected Payment Plan insurance? How can I make a complaint or claim for discrepancies about the Protected Payment Plan insurance? FOR MY PERSONAL USE PRIVATE AREA Site Map | Accessibility | Legal information | Cookies Policy | Data Protection Policy | Security Interest rates, commissions and fees Servicios Prescriptor y Medios de Pagos, SAU Spanish Catalan This page uses technical, analytical and advertising cookies to improve your browsing experience, analyze your behavior on this website and to show you advertising based on your interests. You can get more information in the Cookies Policy. Set preferences To accept