Press and media English (US) Home Products Services FAQs Resources News Contact My Account Home Temperature Control Services Customer Services Customer Services The customer service team at West Control Solutions is made up of conscientious and experienced professionals who are passionate about delivering high levels of customer service ensuring the customer experience is a smooth and efficient one. The team is positioned to provide quotations, enter orders for customers and help with questions related to orders, deliveries and shipments. For product specification and application inquiries please contact the Technical Support team. Languages Languages spoken by the team include: English German French If you are an existing customer of West Control Solutions please login to access the following forms for direct online submission to the team: Order form Order change request form Literature request form Business Hours To contact the customer service team, please complete an inquiry form. If you would prefer to speak with the customer services team please visit the contact us page for regional office numbers. The customer service team is available during the following hours: UK Monday to Thursday: Friday: 8:00am to 4:30pm 8:00am to 3:30pm France Monday to Thursday: Friday: 9:00am to 5:00pm 9:00am to 4:30pm Germany Monday to Thursday: Friday: 8:30am to 5:00pm 9:00am to 4:30pm USA Monday to Friday: 8:00am to 4:45pm China Monday to Friday: 9:00am to 5:00pm Products Single Loop Controllers Multi-loop Controllers Limit Controllers Process Indicators Recorders Transmitters Company Company Overview Associations and affiliations Brochures Jobs Stay in Touch Sign up for newsletter Bookmark this page Get Social West Control Solutions part of Gems Sensors & Controls 1675 Delany Road Gurnee IL 60031 USA Company information T +1 800 866 6659 F +1 847 782 5223 E NA@West-CS.com Copyright © 2021 West Control Solutions Contact Us Site Map Terms and Conditions Privacy Policy By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings