Menu Sugru Frequently Asked Questions Sugru shop I’m trying to place an order on your website, but it’s not working! I can't increase/decrease the quantity in basket at checkout. I need to cancel the order I just placed - help! Can I change my order? I have a discount coupon, where do I claim it? I have an issue with a discount not working. I just missed your sale. I'm disappointed! The pack I want is out of stock! Can I buy Sugru in shops? Delivery and Returns What delivery options do you offer? Will I be charged any customs fees? My order is late, what do I do? I’ve changed my mind - can I return my order? CORONAVIRUS (COVID-19) Information for our customers Community How do you pronounce ‘Sugru’, and what does it actually mean? So, how do I win Fix of the Month?! I’d like to talk about Sugru on my website/blog - how can I become an affiliate? Safety If you have any queries regarding our current or previous products, please visit our Safety page. Any questions left? We’d love to hear from you! Chatting with Sugru-ers and answering your questions is our passion, so please don’t hesitate to drop us a line at hello@sugru.com with any questions, suggestions, problems or feedback (or anything really). Our Customer Support Team will usually reply within 72 hours (we might occasionally take a little longer during busy times). We're looking forward to hearing from you soon! Get monthly offers, fix ideas and inspiration from our community. GO Follow Sugru all over the place Stockists FAQ Company Press Contact Us Blog Imprint Jobs Legal Safety Patents Cookies Delivery © FormFormForm 2021