Frequently Asked Questions At Extended Stay America, we’re dedicated to providing the best lodging experience for all our customers. Have a question about our hotels or our brand? Some of our most frequently asked questions are below. Don’t see what you’re looking for? Feel free to email us and we’ll get back to you shortly. Booking Your Trip How many days do I need to stay to get a weekly rate? How can I receive mail/packages? How many people can a room accommodate? Is there an additional charge for more than one guest? How old do I have to be to book a room at Extended Stay America? Specials, Promotions, and Discounts Do you offer any government, military, senior citizen, or auto club rates? I have a promotional code. How do I redeem it? During Your Stay What is your pet policy? Do you offer wireless Internet access? Do your properties offer fax or mail service? View More Miscellaneous How do I qualify for a Tax Refund? I would love to work for Extended Stay. How do I submit my resume? I am a third party that would like to book a room for a family member. Can I do that? I recently stayed at one of your hotels and left some of my belongings. Do you have a Lost and Found? I would like to request a donation from Extended Stay America for my charity. How do I go about doing so? Got Questions? We got answers! Extended Perks Rewards Program What is Extended Perks? Can I use my 20% promo code more than once? I forgot my password to my Extended Perks account. What do I do? Where can I find my rewards/loyalty number? How can I sign up for Extended Perks? View More Company Corporate Social Responsibility About Us Careers FAQs Affiliate Program Apartment Referral Program Travel Agents Contact Us Investor Relations Franchise Opportunities Sitemap Top Destinations Boston Hotels Atlanta Hotels Austin Hotels Chicago Hotels Houston Hotels Seattle Hotels Orlando Hotels Los Angeles Hotels Dallas/Fort Worth Charlotte Hotels Washington, D.C. Hotels San Francisco Hotels Services & Programs Extended Perks STAYconfident Best Rate Guarantee Temporary Housing Groups & Meetings Pet-Friendly Hotels Monthly Rate Hotels Weekly Rate Hotels Accessibility Mobile Special Offers Stay Longer, Save More Extended Plus Program Military & Government Rates Senior Rates Advance Purchase Rate Kids Stay Free Authorization Form Connect with Us © 2021-2022 Extended Stay America | All rights reserved. Terms & Conditions Privacy Policy