Monzo bank Menu Keep your money safe from fraudsters We’ve seen a spike in the number of scams in the UK where fraudsters trick you into sending them money by pretending to be someone you trust. Fraudsters are professionals, and can make their calls and emails seem legitimate. We've put together a list of the scams we're seeing and how to protect yourself from them. If you’re not 100% sure about a payment, stop, think and ask a friend or family member for advice. Bank transfers aren’t protected in the same way as card payments, so once you’ve made a payment it’s almost impossible to recover the money. Read more What to do if you've been a victim of fraud If you've been tricked by a fraudster into sending them money, chat to us or give us a call on 0800 802 1281, or +44 20 3872 0620 if you're abroad. Always report fraud to Action Fraud. Pretending to be your Bank Fraudsters could contact you pretending to be from your bank. They’ll tell you there’s a problem with your account, and ask you to move your money to “a safe account”. Read more Pretending to be HMRC Fraudsters could contact you pretending to be from HMRC. They might threaten you with legal action if you don’t pay fast, or they could send you a link offering money as a 'goodwill payment’. Find out more. Pretending to be the police, or a company you trust Fraudsters could call, email or text you pretending to be the police, your electricity company, your landlord... They might pressure you into paying them to 'avoid legal action'. Investment scams Fraudsters will try to convince you to pay for a fake investment with the promise of a high return. Remember: Legitimate investments don’t happen over social media, and will never guarantee profits. Check if a company’s registered with the FCA before investing. Read more. Coronavirus related scams Like a lot of banks, we’re also seeing more coronavirus scams, like fake texts from HMRC offering money as a 'goodwill payment', or from the government offering ‘tax relief’. These are scams, so always check official sites before clicking on any links! Find out more. Phishing scams We've also seen an increase in phishing scams, where fraudsters send you a text message or email that looks legitimate, and ask you to click on a link and fill in some information (like passwords, account numbers etc). They then use this info to scam you. Read more. How to make sure it's not fraud Double check: Is the person you're paying really who they say they are? If you received an unexpected call from your bank, HMRC or another organisation, hang up the phone, Google their official number and call them back. If you received an email asking to transfer money from a friend, your landlord or someone else, try contacting them by a different method. Fraudsters can spoof phone numbers and make their emails look legitimate. Take your time: An organisation you trust will never pressure you into making a payment. If you're unsure, speak to a friend or family member, or give us a call. If it seems too good to be true, it probably is! If you're being offered something very cheaply over social media, it's probably a scam. Buy from a trusted merchant where you can check verified reviews. Pay by card instead of bank transfer if you can. Card payments are better protected, and once you send a bank transfer to a fraudster it's almost impossible to get your money back. Read more... Useful links Take 5 offers more advice about scams in the UK. Action Fraud is UK’s national reporting centre for fraud and cybercrime. You should report fraud here. Which? has a service that sends scam alerts directly to your inbox. About us Blog Press Careers Our social programme Accessibility Lost your phone and card? Supporting all our customers Helping everyone belong at Monzo Coronavirus update How we protect you Our tone of voice Business Accounts Modern Slavery Statement FAQ Terms & Conditions Privacy Notice FSCS information Cookie Notice Information about our Personal Current Account Services App and Open Banking Performance Existing customers can get help via the app Monzo Bank Limited is a company registered in England and Wales (No. 09446231). Monzo Bank Ltd is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA. Our Financial Services Register number is 730427.