Home Who we are Business challenges What we do News and views Contact us Capita Life and Pensions What we do Digital technology Robotic process automation Robotic process automation (RPA) These days, there is a constant stream of new technology that consumers are quick to adopt, and organisations need to be able to keep up with the changes in order to stay competitive. Finding innovative digital solutions can increase value to your customers, improve performance, increase profit growth and scale down on costs. At Capita, we can help transform your business by implementing a robotic process automation solution. The virtual workforce automates tasks that would normally be done by human employees, which can both increase productivity and enable you to service more customers, and, through reducing processing costs by up to 80 per cent, it can also free up funds for other business initiatives. Our end-to-end RPA solution can automate a range of processes, including financing, reporting, client on-boarding and management and data migration. Contact a consultant Our approach Laying the foundations Automation is now an integral part of any transformation programme, unlocking value for an organisation by providing a step change in efficiency and cost to serve. At Capita, we start with basic automation, which lays the foundations for our whole AI-based solutions set. Determining the ‘long list’ of opportunities We weave automation into our clients’ transformation plans, where appropriate, as part of our solution toolkit. We’ve found the best approach is for us to work with organisations during the ‘define’ stage of our methodology, to determine the ‘long list’ of opportunities. No need to change your IT/systems We collaborate with every individual business to prioritise deployments, working within the constraints of resource, in-flight change programmes and business cycles. We understand that SME time is precious, so our methodology places minimal demands on clients’ organisations. No investment on new technology, servers or infrastructure is required – our solution works with existing systems, with minimal demands of time from your operations team. Rapid return on investment Deployment takes place within weeks, rather than months, and RoI is typically anywhere between 9 and 15 months, depending on the current cost base. What to expect Every business today is assessing the benefits of implementing automation, robotics and artificial intelligence in its processes. However, to deploy this initiative successfully within an organisation, it is critical to have a time-tested and robust methodology. Over the last few years, we have been developing and deploying robotic process automation solutions both for our clients and for our internal function. This hands-on experience has enabled us to hone our approach into three distinct phases, with a clear go/no-go for each phase. Define Design Deliver We work with your business to identify the process, to evaluate feasibility and to create a ‘case for change’ that is supported by a cost/benefit analysis. Other related services Internet of things (IoT) Portals and apps Data analytics Defining a digital operating model Product development and design Featured downloads Digital protection (211KB, pdf) Zurich case study (1MB, pdf) Connecting with you Get in touch if you have a question or would like to explore how our solutions could help your organisation. Get in touch Awards and accreditations Accessibility Regulatory Information Cookies & Privacy Sitemap Terms & Conditions Legal Capita SIP Services UK Modern Slavery Act Gender Pay Gap Reporting Capita Life & Pensions is a trading name of Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited. Part of Capita plc. www.capita.com. Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited are registered in England & Wales No: 4359665 and 2424853 respectively. Registered Office: 65 Gresham Street, London, EC2V 7NQ. Separately authorised and regulated by the Financial Conduct Authority. * Not all services listed are provided by Capita Life & Pensions Services and may be delivered via our technology partners or other parts of Capita plc. © 2020 Capita Life & Pensions Services Limited. All rights reserved. Connect with us