We're here for our employees, clients and customers. Racial Justice and Equality COVID-19 response Dismiss LOG IN MENU You are here: Home Colonial Life COVID-19 Updates Colonial Life COVID-19 response Colonial Life is taking several steps to ensure we can support customers and their employees through the coronavirus (COVID-19) pandemic. Providing support for when the unexpected happens is how we deliver on our promise to our customers. As always, the health and safety of our customers, colleagues, and communities remain our top priority. Colonial Life Vaccine Verifier How the federal vaccine mandate may affect employers. Colonial Life stands ready to answer your questions and help employers comply. About the vaccine mandate Plan administrator FAQs View our frequently asked questions for information about products, coverage and leave management services. Read plan administrator FAQs Policyholder FAQs View our frequently asked questions for information about products, coverage and leave management services. Read policyholder FAQs Legislative updates Learn how we are closely following the new legislation and regulations that have been enacted to assist businesses and employees. Review legislative updates Resources Explore articles, webinars, podcasts and other resources that can help you navigate the economic impacts of COVID-19. Explore resources Our commitment to customers and their employees During this time of uncertainty, you can count on our unwavering support. We’re committed to meeting your needs and delivering quality, dependable service. This includes processing and paying claims, offering a flexible approach to enrollment, answering questions and providing infor­mation as you navigate the impacts to your own workforce. Our business continuity program prepares us to respond to disruptive events through robust planning, regular testing, and constant monitoring – ensuring we can continue to support you and your employees as the situation progresses. Our business continuity efforts To minimize exposure to our employees and ensure stable service experiences for you, we’ve taken steps to: Restrict business travel for employees. Require employees who travel internationally to self-quarantine for 14 days. Increase workplace sanitation and educate employees on health and safety best practices. Enhance our remote-work capacity to handle a higher volume of people working from home, and encourage employees who can do so to work remotely. Shift critical tasks to other worksites and our remote workforce as needed to meet critical customer needs. Offer flex schedules for employees who are working around personal and family obligations during the disruption. Give financial support to employees who may need additional help or equipment to make working from home possible. Provide additional support and flexibility to employees in situations where flex scheduling or remote working is not possible. Make access to free COVID-19 tests available for employees covered under Unum’s medical plan. Identify critical system needs and ensure they remain operational. Account for variables in our planning, such as an increase in the number of claims filed. Work with our vendors to ensure data transmission remains secure and information is protected as they shift their workforce to and from remote working. Seek input from vendors, state officials, and local governments, and incorporate best practices from external organizations. Recruiting and hiring We have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy. Learn more about our approach here. HR Trends To assist you in understanding the recent legislation that was passed to support employers and employees, we are sharing relevant podcasts and webinars created by Unum Group, of which Colonial Life is a subsidiary. These resources are available to help you take advantage of these opportunities, as well as remain compliant with new regulations. Listen and learn Contact us Policyholders: 800-325-4368 Monday through Friday, 8 a.m. to 8 p.m. ET ServiceCenter@ColonialLife.com Plan Administrators: 800-256-7004 Monday-Friday, 8 a.m. to 7 p.m. ET Service@ColonialLife.com Agents: 800-438-6423 Monday-Friday, 8 a.m. to 7 p.m. ET Service@ColonialLife.com Brokers: 866-531-2022 Monday-Friday, 8 a.m. to 7 p.m. ET Service@ColonialLife.com Dental & Vision Care Providers: 888-400-9304 Monday-Friday, 8 a.m. to 8 p.m. ET Saturday, 10 a.m. to 4 p.m. ET ProviderRelations@ColonialLife.com Site Footer Menu Solutions for Individuals & Policyholders Employers & Plan Administrators Brokers & Consultants Connect with Us Contact Us File a Claim Find an Agent En Español Our Company About Colonial Life Careers Newsroom Employer Resource Center Follow Us © 2021 Colonial Life & Accident Insurance Company. All rights reserved. Colonial Life is a registered trademark and marketing brand of Colonial Life & Accident Insurance Company. NS-15375-1 Insurance products are underwritten by Colonial Life & Accident Insurance Company, Columbia, SC. This information is not intended to be a complete description of the insurance coverage available. The insurance or its provisions may vary or be unavailable in some states. The insurance has exclusions and limitations which may affect any benefits payable. For cost and complete details of coverage, call or write your Colonial Life benefits counselor or the company. Privacy Legal Notices Compensation Disclosure Accessibility Do Not Sell My Personal Information