Contact Us Investors Choose Country... Solutions Vendors Services Events & Webinars Training About us Global Services Operation Enable your customers with a complete services wrap. GET IN TOUCH Your services portfolio made simple Global Services Operation (GSO) is a full lifecycle service wrap of professional global services available when and where you need it. Focused on outcomes, it delivers true added value to plug the gaps in your own local service capabilities. Think of it as part of your team, working alongside your people, giving you the potential to expand your service offering globally. DOWNLOAD OUR GSO SERVICE OVERVIEW DESIGN DEPLOY SUPPORT RECYCLE Turning concepts into solutions For when projects need scoping, not simply fulfilment. Technical discovery and fact finding. Understanding what is in place today and how it can be enhanced. Wireless surveys Comms room audits Desk-side end user audits Configuration assessments Technical workshops High and low-level designs Delivering consistency across the world The key to successful deployments is preparation, communication and control. Our skills and scale deliver a high quality, consistent customer experience, worldwide. Pre-staging Logistics (IOR in >195 countries) & compliance Install & testing Remote/onsite configuration Project management Handover training Technology investment peace of mind Your customers can relax and be confident that their infrastructure is in safe hands. GSO orchestrates support delivered by highly skilled technical people via our 24/7 command and control centres. Helpdesk 24 x 7 x 365 technical assistance Incident management Vendor and service provider management Sub 15 second call answer with >97% SLA White labelled service Flexible skills and coverage hours Maintenance SLA driven hardware maintenance 24 x 7 incident management and dispatch Onsite response SLAs: 4 hour & NBD Flexible services: engineer, part or both Coverage in over 150 countries RMA and reverse logistics management Simplifying sustainability We help businesses carry out their duty of care to operate in an ecologically responsible way. Our sustainability services simplify and manage the end-of-life process for technology solutions, enabling customers to reduce environmental impact while executing IT transformation. Asset audits Decommissioning Reverse logistics Reuse and resale options WEEE (and equivalent) recycling Blancco certificated wipe, shred and destruction Use cases: Tangible Results Global CPE and Wi-Fi deployment for service provider A service provider partner was tasked to roll out managed routers and wireless access points to automotive dealerships across northern Europe. Exclusive Networks provided a full implementation service, deploying CPEs across 6,000 end customer sites and fully testing the installed solutions post-deployment. We provided end-to-end project management across an 18-month period, exceeding expectations for go-live timing. The service provider was able to utilise GSO to provide implementation skills that were not in its core skill set, but critical to delivering its bespoke solution to customers. FAQs Which vendors does GSO cover? We provide services across multiple vendors in the following technology areas: End User Technology, Wireless, Cyber-Security, Data Communications, Unified Communications and Cloud. How many engineers does GSO have? How many countries does GSO operate in? Does GSO compete with my own professional services? How is GSO different from its competitors? Discuss your projects with us and let us know how we can be an extension of your team First name*: Last name*: Email address*: Company: Country*: Subject: Message: I accept the privacy & cookie policy which can be viewed here I agree to receive marketing related promotional materials (promotions, events and newletters) from Exclusive Networks Totally Trusted Digital World #WeAreExclusive Corporate HQ 20, Quai du Point du Jour, Arcs de Seine, 92100 Boulogne Billancourt, France Tel: +33 (0)1 41 31 53 04 Fax: +33 (0)1 41 31 47 86 Find Your Local Office Choose Country... © Copyright - Exclusive Networks Legal & Compliance | Sitemap Please confirm that you accept the use of cookies, more information can be found here. YES