RESERVATIONS: 1-800-333-3333 MY BOOKINGS FAQ ENGLISH BRANDS DESTINATIONS DEALS MEETINGS REWARDS Become a member in just one click. SIGN IN JOIN Health & Safety Our safety protocols and health policies ensure your stay is safe and secure. HOME HEALTH & SAFETY Overview Meetings & Events Cleaning & Disinfection Our hotels make your safety our top priority Whether you’re traveling for work or leisure, we want you to leave home with the peace of mind that your health is our utmost concern. Our well-informed team has developed an extensive array of protocols and procedures to ensure you feel safe, secure, and well cared for during your stay. In response to COVID-19, we have implemented in-depth disinfecting and cleaning processes at every hotel in partnership with SGS, the world’s leading inspection, verification, testing, and certification company. Watch our cleaning and safety videos, and learn more about how our daily operations have been revised to guarantee you a clean and safe stay from check-in to check-out. Read more Face coverings In light of the recent announcement by the Centers for Disease Control and Prevention (CDC), Radisson Hotel Group Americas (RHGA), in conjunction with guidance from the American Hotel and Lodging Association (AHLA) and their Safe Stay Guidelines, will no longer require guests who are fully vaccinated to wear face coverings or social distance at all hotels throughout the United States, Canada, Latin America, and the Caribbean. Read more Safety protocols Our cleanliness and disinfection procedures follow two different programs: a 20-step protocol for every hotel and a 10-step protocol for every meeting and event facility. We keep a close eye on all high-traffic and high-touch areas, such as communal spaces, and continuously disinfected. Our team’s increased training and protective equipment provide an additional layer of protection for guests and team members alike. Take a look at the detailed steps we’ve implemented so that you feel confident and secure during your hotel stay. Read more Our 20-step procedure Through our partnership with SGS, we’ve designed extensive cleaning and safety protocols to disinfect our hotels and prioritize your health. Our team carefully manages all areas, from public spaces to guest rooms, with great attention to detail to achieve the highest standard of cleanliness. 1. Physical distancing Implement physical distancing measures throughout the hotel. 2. Increase cleaning and disinfecting Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items. 3. Air circulation Improve air circulation processes to increase air quality. 4. Protective barrier Install protective screens at the front desk (optional). 5. Sanitizing stations Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas. 6. Disinfect key cards Provide clean and disinfected key cards upon check-in. 7. Door hangers Display door hanger with cleaning and disinfecting information. 8. Travel-size hand sanitizer Provide each guest room with a travel-size hand sanitizer. 9. TV remote Provide a clean and disinfected TV remote. 10. Linens Wash all linens at a high temperature for optimal disinfection. 11. Pool and other wellness areas Provide sanitizer and disinfectant wipes in our fitness and wellness centers. 12. Contactless check-out Provide contactless check-out. 13. Methods of payment Offer cash-free methods of payment. 14. Breakfast Offer redesigned breakfast options (such as Grab & Go or a la carte), in line with local regulations. 15. Bars and restaurants Space tables apart in restaurants and bars to provide physical distancing, if applicable or legally required. 16. Food safety Adhere to the strict safety procedures while serving all food and beverages. 17. Minibar Provide a clean and disinfected minibar (select brands). 18. Team training Provide team members with comprehensive hygiene and prevention training program. 19. Team member health monitoring Monitor team member health as necessary and when permitted locally. 20. Team member PPE Provide team members with personal protective equipment. We’re dedicated to hotel cleanliness Our hotels are held to the highest standards of cleanliness with the help of Diversey and Ecolab, global hygiene and infection prevention solutions providers. Radisson Hotels Americas has partnered with these providers to design top-level cleaning and hygiene protocols that use patented technology designed for healthcare. We also work with SGS to ensure that each certified hotel generally uses hospital-grade cleaning products and adheres to our extensive cleaning and disinfection procedures. Our team members show their dedication to your health by maintaining a safe environment in all areas, from your private guest room to our public corridors. Read more Guest room Our team ensures high-touch areas and items are thoroughly disinfected daily and disinfected following every check-out. At the minimum, we focus on the following: AC controller Armchair armrests Bathroom sink and taps Coffee and tea facilities Read more Reception and lobby Our team has increased the frequency of disinfecting high-touch items and areas, like the reception and lobby areas. We also disinfect the reception counter and credit card machines after every use. Each room key card is disinfected before going to a new guest. At a minimum, we focus on the following: Armchairs Credit card machines Read more Partnering with SGS We’re proud to partner with SGS, a company that sets the global standard for inspection, verification, testing, and certification. SGS’s more than 94,000 employees across more than 2,600 offices and labs have helped us develop and execute a remarkable set of protocols to ensure the highest quality of cleanliness and disinfection in our hotels. All methods have been designed to comply with local requirements and recommendations while ensuring you’re well cared for during your visit. Our partnership also ensures that individual hotels that comply with these protocols receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit. Read more Need help? 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