Search Menu MyKarbon Making your telephone rent payments even safer We’re changing how we take payments from you when you call to pay your rent over the phone. We want to make sure that your payment card information is as safe and secure as possible, so we won’t ask you to read your card number to us over the phone. Instead, you’ll need to enter your card details into your phone. Whether you’re calling us from a landline or mobile, you’ll just need to tap your card number in when we ask you to. It’ll take a few weeks for us to complete the switch over to our new system so please bear with us whilst our teams get used to this updated way of taking a payment. We expect all payments to be taken this way by the end of January – don’t worry if you’re asked to read your card number to us in the meantime, your card information is still safe, secure and never stored by us. You’ll also notice any rent payments you pay us over the phone (either using the automated payment line or via one of our members of staff) will be credited to your rent accounts the same day, rather than on the next working day. Don't forget - You can make rent payments anytime at the touch of a button via your Mykarbon customer online account. It's quick, safe and simple! Back to news Monday, 29th November 2021 Information , Customer service Share: More news One stitch at a time Monday, 29th November 2021 Just look at the difference you've made Sunday, 28th November 2021 Previous Post About Us Contact Us Careers Coronavirus Media Enquiries Surveying customers Cookies Accessibility Privacy Statement Modern Slavery Statement Sitemap Karbon Homes, Number Five Gosforth Park Avenue Gosforth Business Park Newcastle upon Tyne NE12 8EG info@karbonhomes.co.uk 0808 164 0111 Karbon Homes is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014, registration number 7529 and our registered office is Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne NE12 8EG. We are regulated by the Regulator of Social Housing. © Karbon Homes 2021. All Rights Reserved. × This website uses cookies By using our website you consent to all cookies in accordance with our Cookie Policy. Read more STRICTLY NECESSARY PERFORMANCE TARGETING FUNCTIONALITY ACCEPT ALL DECLINE ALL SHOW DETAILS