SALES +44 203 808 331 LOGIN SUPPORT PRODUCTS SOLUTIONS COMPANY CUSTOMERS RESOURCES REQUEST DEMO Platform > Customer Experience > Retention & Churn CUSTOMER RETENTION SOFTWARE Increase customer retention by predicting churn and taking action REQUEST A DEMO Over 13K brands and 99 of the top 100 business schools use Qualtrics Understanding customer experience and predicting churn is critical to improving customer retention. With Qualtrics, you can combine experience data and operational data to help you predict individual customer behavior, and take action before it is too late. Understand the drivers of customer churn Automatically identify at-risk customers Define thresholds for taking action based on the likelihood of churn Easily create tickets and take immediate action for closed-loop follow-up Impact the bottom line by reducing churn Improve customer retention with the world’s leading customer experience platform Deliver personalised customer interactions at scale Move beyond legacy feedback collection and start conversations with customers wherever they are through apps, websites, email, SMS, chatbots and many more. Measure customer feedback to assess and diagnose key drivers of customer satisfaction. Predict what customers will do next and act Surface insights that help you anticipate customer needs, predict churn, and focus on the most impactful actions for the business. Embed CX throughout your organisation By embedding CX into your employees’ daily routines and the tools and processes they already use, everyone can effectively close the loop with at-risk customers and reduce attrition. Ready to reduce churn and improve your bottom line? REQUEST DEMO Measure customer experience through every channel Measure experience across the customer lifecycle. With Qualtrics Customer XM you can collect customer feedback through: Email Chatbots and messaging apps Text or SMS Mobile web and apps many more LEARN MORE ABOUT SURVEY DISTRIBUTION Use customer experience data to predict and prevent customers from leaving Qualtrics helps you use your customer experience data to make powerful predictions about customer behavior, such as their likelihood to churn. With Predict iQ, you can bring together experience data with your operational data, such as spend or repeat visits, to predict behavior and its potential outcome on your core operational metrics, so you can take action when your customers need it most. LEARN MORE ABOUT PREDICT IQ Take action across the organisation with powerful dashboards and action planning tools Put the right data in front of the right person with role-based dashboards for every stakeholder from the leadership team to the frontline. Enable the organisation to take action with at-risk customers with a comprehensive closed-loop solution and action planning tools. LEARN MORE CLOSED-LOOP CASE MANAGEMENT Top rated customer retention software The crowd has spoken. Qualtrics is proud to be the XM pioneer and customer retention software category leader in the top right quadrant on the #1 independent software review site. Read unbiased reviews from real customers and compare for yourself. G2 Grid for Experience Management Software What is customer retention and churn software? Customer retention software helps you measure and understand the customer’s journey and the experiences they have, from relational to transactional experiences, such as purchase or post-support follow-up. By combining this experience data with operational data, you can surface key insights, such as likelihood to churn. With closed-loop and action planning tools, users can follow up with at-risk customers to improve retention and reduce the need to acquire new customers. LEARN MORE ABOUT CUSTOMER RETENTION PROGRAMMES Digital CX Location Based CX Account Management Customer Care Foundational CX Customer Analytics Customer Survey Software NPS Software Frontline Feedback from Employees Voice of the Customer Software Closed-Loop Follow Up Customer Retention Customer Feedback Software Online Reputation Management CX Benchmarks By using this site, you agree with our use of cookies. I CONSENT TO COOKIES POPULAR USE CASES Customer Experience Management (CXM) NPS Software Employee Engagement Software Online Survey Software Market Research Software 360° Employee Feedback Customer Survey Software Employee Pulse Suveys Onboarding & New Hire Surveys Brand Tracking Software SUPPORT Submit a Ticket Online Help Qualtrics Community Product Updates Professional Services Status COMPANY About Us What is Qualtrics Careers Partnerships Contact Us RESOURCES Customers Integrations Blog Events Certification Resource Library © 2021 Qualtrics® Terms of Service Privacy Statement Security Statement Cookie Preferences