Home Who we are Offer and services Customer area The energy of your home Methane District heating New methane customers New district heating customers Faults, GAS leaks News 04/07/2018 - New gas user services From today, the on-line site www.metanalpi.com offers new functions to gas customers. If you have not already done so, register, using a bill, or, if you do not have it on hand or have not yet received it, the contract ... complete list Customer Area Contacts: info@metanalpi.com Metan Alpi Sestriere SPA: sale of natural gas Turin office, via Bardonecchia 5 - 10139 Turin (TO) | Tel. (011) 382.78.62 - Fax: (011) 333.09.39 Metan Alpi Sestriere District heating: district heating Turin office, via Bardonecchia 5 - 10139 Turin (TO) | Tel. (011) 333.09.11 - Fax: (011) 333.09.39 Sestriere office, via Azzurri d'Italia - 10058 Sestriere (TO) | Tel. (0122) 75.53.64 - Fax: (0122) 76.882 Metan Alpi Sestriere SPA | VAT / Cod. Tax 06165040012 Metan Alpi Sestriere District heating SRL | VAT / Cod. Tax 10421770016 Cookie Policy | Privacy Policy

Home Who we are Offer and services Customer area Customer rights Protection of personal data - Resolution 15/08 In compliance with art. 5 c. 1 of resolution 15/08 published on the website of the "Authority for Electricity and Gas" on 20 February 2008, the information referred to in Annex A to the resolution is reported . The seller, once the basic data has been acquired, must provide this information to the final domestic customers, as an attachment to the paper commercial proposals. The right for the seller to request access to the basic data of domestic final customers starts from 1 October 2008 and expires on 31 December 2010. Information note on handling complaints Complaints about the service received or the non-observance of company obligations can be forwarded to Metan Alpi Sestriere SpA in the following ways: with free format, but containing at least the following information: name and surname of the holder of the supply contract; supply address; electronic or postal address (if different from that of supply); by filling in the attached complaint form. Complaint forms can be submitted: by sending them to the address “Metan Alpi Sestriere SpA - Complaints Office, Via Bardonecchia 5 - 10139 Turin; by faxing them to 011 333 09 39. For complaints received, Metan Alpi Sestriere SpA undertakes to reply to the Customer within 20 working days from the date of receipt of the complaint. For complaints relating to the distribution activity, Metan Alpi Sestriere SpA undertakes to send them to the distribution company competent for the territory which will intervene within the terms of the quality level envisaged. In turn, Metan Alpi Sestriere SpA will promptly transfer the information received from the distribution company to the Customer. COMPLAINT FORM Metan Alpi Sestriere SPA | VAT / Cod. Tax 06165040012