Defects In this section... Home For homeowners Defects Defects in new build homes Defects are faults that happen within new buildings within the first few months following construction. They are generally due to material failures, workmanship issues or other issues such as missing parts. The developer is obliged to correct faults which are identified as defects. A defect is a fault which is related to: Poor design (not fit for purpose) Poor workmanship Faulty manufacture/ materials A component or part is missing, for example an area of floor covering or tiling. It is not a defect if: It has been caused by wear and tear You have caused the damage It's a lack of understanding on how to operate items in the house, for example a boiler. Report a defect CKH report defects to the developer on your behalf. When you report a defect please provide a detailed description and provide a photo where possible. Report defects online In an emergency, call us on 01733 385030. We will visit your home to complete an 'End of Defect' inspection when the defect period on your home is due to expire. Your End of Defect date should be in the information we gave you when you moved in and we will contact your when the appointment is due. Emergency defects, such as a serious leak or loss of heating, will be dealt with within 24 hours. Minor defects, such as faults with flooring or large shrinkage cracks (which are thicker than a £1 coin) will not be dealt with until your End of Defect inspection has taken place. Registered office Cross Keys Homes Limited Shrewsbury Avenue Peterborough PE2 7BZ Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, and the CBI. Powered by About us Report housing fraud Privacy Statement Modern Day Slavery Inclusion Pledge Are you Ranting or Raving about Cross Keys Homes? Let us know by scoring on a scale of 1-5 where 1 is very unhappy and 5 is very happy 3 Send For more information on how we process your data, click here to view our privacy statement. We use cookies to help make this website better. To find out more, read our Privacy Policy. Accept essentail cookies only