PAYMENT OPTIONS PAYMENT OPTIONS Pay By Bank Draft Save time and hassle. Have your payment automatically deducted from your checking account each month with no convenience fees. No stamps. No checks to write. For more information please call the HVUD office at 352-7076. HVUD HAS PARTNERED WITH PAYMENTUS TO OFFER PAY BY PHONE, ON-LINE CREDIT CARD AND E-CHECK PAYMENTS FOR UTILITY BILLS. One-time Online Payment Pay By Phone Set Up Auto Pay by Credit Card Through Customer Portal There is a small $2.95 convenience fee charged per transaction for this service by Paymentus. Transactions are limited to $500 at this time. If the bill is over $500, multiple transactions will be required to complete payment. Customers can call 844-291-3552 to pay by automated phone system. This service also includes the convenience fee. Things needed to access the online or telephone options. Location number Customer number Last 4-digits of primary account holder’s Social Security number which is used for account authentication. For Commercial Accounts, last 4-digits of Employer Identification Number (EIN) is used. Should customers need assistance confirming required account access information, contact Customer Service at 615-352-7076. Paymentus is a third party vendor. Any payment options made by bank draft set up through HVUD and online thru Paymentus will not automatically update OR cancel the other payment option. These two options are not linked. Please notify HVUD regarding bank draft changes and login to Paymentus for online payment changes made with Paymentus. Any bank draft remains in effect until cancelled through HVUD customer service at 615-352-7076. ONLINE PAYMENTUS CUSTOMER PORTAL Pay By Mail Return envelopes are included in your monthly bill for your convenience. These payments are directed to HVUD’s bank lockbox located in Nashville, TN. -OR- Mail your check, payable to: Harpeth Valley Utilities District P.O. Box 210319 Nashville, TN 37221-0319. Pay In Person Drop off your payment at one of our two convenient payment locations: Harpeth Valley Utilities District Office 5838 River Road (Off Charlotte Pike), Nashville, TN 37209 M-F, 8:00 AM – 5:00 PM -OR- Pinnacle Financial Partners Bellevue Office 7651 Highway 70 South, Nashville, TN 37221 After hours payments can be dropped off at the Bellevue Pinnacle Bank’s night drop box. Please be sure to mark envelope as HVUD payment. IF THE ACCOUNT IS PAST DUE: Please note, past due balances may cause interruption to service. If service is disconnected for non-payment it will not be restored until the total past due amount and all penalties and fees are paid in full. Please contact Customer Service at (615) 352-7076. Payments made through the system without contacting Harpeth Valley Utilities District will not automatically restore service. For questions regarding services with Harpeth Valley Utilities District please call (615) 352-7076. NOTE: A service charge of $30 will be made for each trip to the premises for the purpose of disconnection or reconnection for failure to pay a bill when due. NOTE: A $30 fee is to be charged for any check returned by a bank. For questions regarding services with Harpeth Valley Utilities District please call (615) 352-7076. CONTACT INFO 5838 River Road Nashville, TN 37209 615-352-7076 PO Box 210319 Nashville, TN 37221 Copyright 2017 - All Rights Reserved The District does not discriminate against any person based on race, color, national origin, or sex as provided by Title VI of the Civil Rights Act of 1964.