Search Privilege Club Sign in Centres Basket Christmas Plants Grow Your Own Garden Furniture & BBQs Gardening Pets & Wildlife Home & Gift Offers COVID-19 Our garden centres and restaurants are open and we look forward to welcoming you soon. Please check your local garden centre pages for updates. When visiting our garden centres please wear a face covering and maintain social distancing to protect yourself, other customers and our colleagues. There will be QR codes available for scanning on the NHS mobile app in our garden centres and restaurants. Please pay with contactless card options where possible and if you are a member please hold your Privilege Club card for our colleagues to scan. Our garden centres are open from 9am to 5pm Monday to Saturday, and 10.30am until 4.30pm on Sunday. Our restaurants are open 9am – 4pm Monday to Saturday and 10am – 3.30pm on Sundays. Please continue to stay safe and thank you once again, for your understanding, continued support and loyalty. Nick Burrows Chief Executive Officer Frequently asked questions Risk assessment For further information regarding our COVID-19 risk assessment please click here Garden Centre FAQs What are your opening hours? Our garden centres are open from 9am to 5pm on Monday to Saturday, and 10.30am until 4.30pm on Sunday. We are open for browsing at 10am on Sundays. Will there be Santa’s Grotto or Tea and Breakfast with Santa this year? Santa won’t be visiting in person this year for bookable events. However our garden centres are filled with magical Christmas displays to inspire and enjoy. Our restaurants will be offering delicious festive meals and treats for all the family including festive breakfast and afternoon party indulgences. When are you getting your real Christmas trees? Our range of potted Christmas trees and our freshly cut trees are now in our garden centres. Will I have to wear a face covering when visiting the garden centre? We request that you please continue to wear face coverings to protect yourself, other customers and our colleagues. Please be mindful and respectful of those people who are less able to wear face coverings. Have you maintained any social distancing or additional hygiene measures? The government guidance regarding the number of people that can meet or gather has ended. However please be considerate to others when you visit and maintain social distancing to protect yourself, other customers and our colleagues. Safety and hygiene continue to be priorities for us and we are maintaining the safe practices that have been introduced. These include; Queuing systems at the entrance and the tills, when required Asking visitors to our garden centres to wear face coverings Protective screens at the till payment areas Face visors, face masks and gloves for our colleagues to wear where appropriate Trolley, basket and hand sanitisation points Floor markings and signage to remind everyone to observe social distancing guidance Encouraging customers to use contactless card payment where possible and members to hold Privilege Club cards for our colleagues to scan Reminders to regularly wash hands Are dogs still welcome in the garden centre? With the exception of Rivendell Garden Centre, you may bring your well-behaved dog into our garden centre whilst complying with social distancing guidance. Are toilet facilities available? Yes, toilets are available. Please follow the social distancing and hygiene notices in the garden centres regarding use of these facilities. Restaurants Are your restaurants open? Our restaurants are open and we look forward to welcoming you soon. What are your restaurant opening hours? Our restaurants are open 9am – 4pm Monday to Saturday and 10am – 3.30pm on Sundays. Are there any special arrangements in the restaurants? We are maintaining the high standards of hygiene and will continue to provide protective screens, santisation points and encourage the regular washing of hands. The QR code will be available for scanning the NHS mobile app during your visit. Local Garden Centre Services Will my Notcutts garden centre be able to deliver locally? We are offering a local community delivery service directly from our garden centres. A minimum order of £50 is required and normal local delivery charges apply. This service is available to customers living within 5 miles of the garden centre. Please contact your local garden centre for details. Privilege Club FAQs What is the Notcutts Privilege Club? The Privilege Club is our Notcutts loyalty club. For just £12 a year our members now receive the following benefits: 10% off everything* every time you shop in our garden centres and online Special offers and expert advice *Limited exclusions apply: delivery, postage stamps, gift vouchers, restaurant, livestock and event bookings. Not valid in concession partners. Online Order Questions My order has arrived incomplete? Don’t worry - some of our products are sent from different suppliers or locations, which may mean they arrive on different days. Can I add items to my online order after I’ve completed the order, paid and checked out? Unfortunately, we are unable to add items to an online order after you have checked out and paid. We would kindly ask that you submit a new online order for these items. I can’t find what I am looking for on your website? Our garden centres are open and offer a wider range of products. If the product you are looking for is currently showing as unavailable please leave your email address as prompted so that we can contact you when the product comes back into stock. Please note that some products e.g. some plants and garden furniture are sold on a seasonal basis. Keep in touch Sign up to keep in touch with the latest news, events and special offers. Subscribe to our newsletter Please read our Privacy Policy Order and enquiries: Contact Us Shop with us Delivery and Returns Customer Care Lifetime Plant Guarantee Terms and Conditions Privilege Club About us History Privacy Policy Responsible Business Pension Gender Pay Report Modern Slavery Act Visit us Garden Centres Restaurants Events Garden Advice Join us Careers Vacancies © 2021 Notcutts. All rights reserved. | Terms and Conditions Privacy Policy Accessibility