Sign In Global WHAT WE DO WHO WE ARE VIDEOS CUSTOMER STORIES COMMUNITY SUPPORT EVENTS AND WEBINARS Home What We Do Industries Utilities Utilities Generate better business outcomes by giving your customers rich, personalized and engaging experiences. We have not calculated how much we have actually increased our revenue coming from campaigns, but with a 20 percent response, that clearly turns into cash. Torben Christiansen, IT, Sales & Services, DONG Energy Read More Learn More About How OpenText Can Help You OVERVIEW SOLUTIONS RESOURCE CENTER Overview for Utilities Enterprise Information Management solutions power growth and operational excellence - to deliver customer satisfaction. Utilities companies have been experiencing a massive transformation in recent years.An increasingly complex value chain, technological innovation, renewable resources, rapidly rising demand and a competitive global market are creating immense pressures on both the utilities and their customers. Power, water, wastewater and gas utilities alike, are looking for efficiencies and innovations that will improve top line revenue and bottom line profitability – all while ensuring delivery of constant, reliable and cost-effective services to their customers. With budgets strained by aging infrastructure – and investments in new capacity, renewable energy, Smart Grid, and the convergence of operational technology (OT) with information technology (IT) - utilities must find simple, value-added solutions to solve their complex business problems. OpenText, together with our technology partners SAP and Microsoft, enable utilities to attract and retain customers, increase productivity and uptime of your operations, improve business insight - ensuring you operate in a safely, reliably and compliant with regulatory requirements. OpenText provides an enterprise platform that will optimize your business processes, and bring control to the overwhelming amount of information that powers your business. OpenText solutions for Utilities help you: Achieve operational excellence, increased reliability and maximum production from your fleet, production and distribution network assets Attract and retain customers through an improved customer experience Market new product and service offerings to Increase your share of the customer wallet Improve business insight managing the expanding volume and velocity of “big data” from your Smart Grid and ERP systems Reduce the burden and complexity of regulatory compliance Featured Solutions Enterprise Asset Management Optimize the efficiency of the maintenance, repair and operations of your fleets, plants and distribution networks. Extend your SAP® or Oracle® ERP and EAM systems to deliver collaboration, information governance and process control to operations and maintenance activities. Benefits: Increase asset uptime and reliability 360º view of asset information, process and master data Improve quality and consistency of asset information and work instructions Reduce HSE risks and incidents Transparent compliance and effective management of change (MoC) Support external service providers and maintenance workers Customer Communication Management Empower marketing, sales and support to improve customer experience and increase your share of the customer wallet with tailored, multi-channel communications. Benefits: Deliver high-volume personalized customer billing and communications Tailor communications based on customer information and energy profiles Support marketing and demand-side management programs Deliver consistent corporate branding and message Increase customer satisfaction and reduce call center volume Smart Grid Data Archiving Manage the ever-expanding volume and velocity of “big data” from your meter data management (MDM) and demand-side management systems (DMS).Smart Grid Data Archiving delivers improved business insight and regulatory compliance. Benefits: Retain customer and network records to support regulatory requirements Optimize the reliability and performance of your production systems Gain insight into historical operations and performance Improve visibility, reporting and compliance CONTACT OPENTEXT Contact Form Global Offices +1 (800) 499-6544 OPENTEXT BLOGS Why You Should Be Delivering a Continuous Digital Experience April 06 by Alan Porter OpenText Live Webinars – Upcoming Schedule for April April 04 by Dylan McConnell The Rise of the Machines March 24 by George Harot More Blogs UPCOMING WEBINARS APR 12 Overview and New Features of OpenText™ Content Suite 16 APR 12 Simplify Content Capture with 'DM Sync and Save' View All Webinars THE OPENTEXT FAMILY OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of OpenText, see: Actuate Artesia Captaris Cordys Daegis Easylink GXS Hummingbird Livelink Reddot Vignette See All Rebranded Products TOP PRODUCTS & SOLUTIONS Enterprise Content Management Digital Asset Management Cloud Business Process Management Content Management Legal SUPPORT & LEARNING Customer Support Knowledge Center (login required) Training OPENTEXT MICROSITES EDI Basics InfoGov Basics B2B Managed Services QUICK LINKS Company Careers Investors Legal Notices Copyright Policy (Notice & Takedown) Find an Office Location WE'RE INFORMATION EXPERTS. You can be too. Learn how Enterprise Information Management (EIM) can help you. Contact Form +1 (800) 499-6544 © Copyright 2016 OpenText Corp. All Rights Reserved.Privacy Policy | Cookie Policy