COVID-19: Navigating the impact to your business. See our top strategies menu Travel & Hospitality Enhance the future of leisure and business Seize the Space in Travel & Hospitality Leading travel and hospitality brands must exceed traveler expectation through seamless digital experience and consistent service or be left behind. Brands who adapt their business models, operations, systems and culture will unlock opportunities and forge lasting customer relationships based on personalization and engaging experiences. Top of Mind What’s the future of the in-hotel concierge experience? “Seamless integrated experiences across kiosk, TV, voice and mobility-activated devices have transformed the guest hotel journey from lobby to room. We are excited to see how technology can further improve the service proposition and find new ways to improve the guest experience.” Sooho Choi Travel & Hospitality Lead Continue the conversation Related Insight Rethink Loyalty to Get More Life, Love and Heart Buyers have grown weary of loyalty programs that reward them with points and discounts. What they really value is a relationship that meshes with their digital and physical lifestyles. Read article Capabilities Our Better How Data-Driven Enterprise Data has quickly become the lifeblood of the next generation travel and hospitality industry. For many, however, data remains a challenge as it sits across systems and organizational silos. We help our clients simplify the solution by defining the technology, tools and architecture to unlock data and deliver smart anticipation of guest needs at every touchpoint. Cognitive Service & Connected Experience The heart of hospitality is built on a foundation of service between a host and their guest. Mobile and voice offer travel and hospitality brands new meaningful ways to communicate with their guests. We bring our expertise in artificial intelligence and customer experience design to create experiences that enable emotional connections and intelligent learning over time. Redefining Loyalty Customers admit to actively using only two or three of the 10 or more loyalty programs they subscribe to. As a result, many struggle to identify unique ways to reward customers for their behavior and demonstrate business results. We help brands reimagine loyalty programs and systems to drive desired customer behaviors and achieve positive business outcomes. Innovation in Operations Hospitality brands continue to strive for operational excellence to improve efficiency and reduce cost. We help map end-to-end services and apply our engineering processes and technologies to help teams achieve operational agility and speed across their operations. Enterprise Engineering Transformation Travel companies were early technology innovators, but today many are still stuck with decade-old technology that limits their ability to innovate and adds cost. We help companies build digital experiences across front, middle and back-office systems with the use of DevOps and Lean practices to deliver results in real time and get solutions to market faster. Future of Destination To compete today, the hotel, cruise, resort and casino destination requires a magical experience that fuses innovation and service design excellence. We help our clients reimagine the destination experience by integrating voice, AI, facial recognition and other emerging technologies to ensure all touchpoints deliver a memorable and consistent brand experience. Our Latest Insight What’s Next in Travel and Hospitality Ultra-smart interfaces, savvy virtual assistants and responsive environments will continue to mature. Read article work Carnival Corporation How a shared digital platform is transforming the guest experience and business intelligence across brands. View case study Insight Rethink Loyalty to Get More Share of Wallet, Mind and Heart Buyers are weary of loyalty programs that reward them with points and discounts. What they value are relationships. Read article Start a Conversation EMEA & APAC Nick Shay Travel & Hospitality Lead email GLOBAL Sooho Choi Travel & Hospitality Lead email Next Starts Now Work with us Job openings Media inquiries Solutions Insights Work About Us Contact Careers Terms Privacy & Cookie Policy Accessibility Legal Imprint Industries Consumer Products Energy & Commodities Financial Services Health Retail Telecommunications, Media & Technology Transportation & Mobility Travel & Hospitality Services Strategy & Consulting Customer Experience & Design Technology & Engineering Enterprise Platforms Data & Artificial Intelligence Innovation & Digital Product Management © 2020 Publicis Sapient. All rights reserved.