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Telford & Wrekin Council My Telford A to Z ContactLatest news Search You are here: Home Bins and recycling Putting your bins and recycling out for collection Missed bin collection Missed bin collection Pages in Missed bin collection You are here: Introduction Advice on bins presented after 7am Contact Report a missed collection online Please note only report a missed collection if your collection has been genuinely missed, view advice on the possible reasons your bin/containers have not been emptied. View advice on what to do if your bins were not presented in time for your scheduled collection Handy hints when completing the online form Ensure you include your name, address and daytime contact details when completing the form Include details of where the bin/containers are, sometimes a different collection crew are be sent back and may not be familiar with the street/road collection points. Complete our online form to report a missed collection using our online form Reporting a missed bin outside normal office hours If you are making this request outside normal office hours (Monday to Friday 9am - 5pm), on a weekend or bank holiday it will be dealt with on the next working day. When will my bin get re-collected? Our contractors have until 5pm, the next working day, to return to the missed collection, please note the next working day for missed collections reported on a Friday will be the following Monday. Veolia only collect containers on a Saturday if there has been a Bank Holiday and collections are a day later. You must ensure that your missed containers are placed at the agreed collection point, when reporting your missed collection. If our contractors have reported a problem with your collection, you may receive an automated email to advise you of this. If you disagree with this, you will need to call our Contact Centre on 01952 384384. You may also be contacted by a member of the Recycling and Waste team, so please ensure you provide up to date day time contact details. Last updated: 11/03/2021 15:44 Putting your bins and recycling out for collection Have you got the right bins and containers? Help with putting your bins out for collection Missed bin collection Request additional or replacement bins, bags and food waste containers What are the benefits of recycling? Where and when to leave your bins Why has my bin not been emptied? More information Print this page Facebook Twitter Flickr Youtube AwardsAccessibility StatementCookiesPrivacySite map How do you rate this page? © Telford & Wrekin Council