My Charles White HOME ABOUT US OUR SERVICES OUR PORTAL NEWS FAQS REPORT A DEFECT CONTACT REPORT A DEFECT Report a Defect Fields marked with an * are required Which Charles White office would you like to alert? Edinburgh Belfast Client name * Client account number * Email address * Daytime contact number * Defect Details Location Brief description When first noticed Picture of the defect Select Files Service Level Expectations In an emergency or if the defect is in respect to an insurance claim please call the office in the first instance on 0131 447 8191 CWL may make contact with you for either further information regarding the defect and/or to advise on works order status Unless advised otherwise a 48-hour response time within normal working hours for CWL to action routine minor defects. To be cost effective, where possible CWL will endeavour to group minor defects as a single works order which might mean works collected and collated over a 2-3 week time period We encourage you to contact your Client Relationship Manager in the first instance should you wish to report or discuss a major defect to your property. Major defects are anticipated to require a more formal assesssment to include a proposed program of works to owners. Thank you for your assistance in this matter and feel free to contact your CWL Client Relationship Manager directly on 0131 447 8191 if you would like to discus further. I would like a call back on completion of the work I agree to my data being stored * Charles White Charles White Ltd provides block management services to residential property clients throughout Scotland and Northern Ireland. About Us About Us Vision & Values Our Services The Charles White Team Data Protection Vacancies Quick Links My Charles White Contact Us Report a Defect Client Charter Client Feedback Client Feedback (Northern Ireland) Staying Covid-19 Secure in 2020 Emergency Works Thresholds CCTV Policy Opening Hours 9.00am – 5.00pm Monday to Thursday 9.00am – 4:30pm Friday Charles White Limited & Charles White (N.I.) Limited are appointed representatives of Arthur J Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909. Registered office Citypoint, 65 Haymarket Terrace, Edinburgh, EH12 5HD 0131 447 8191 Charles White Ltd, Registered in Scotland, No 212674, VAT Registration No. 761 8849 85 Property Factor Registration Number PF000153 Also at: 3rd Floor Cathedral Chambers, 143 Royal Avenue, Belfast, BT1 1FH 02895 609995 Charles White (NI) Ltd, Registered in Scotland, No 385314, VAT Registration No. 109 739 982 Website by daysix