Participation Products Communications Training Support About ARC Contact Us My ARC Accreditation Login ARC Omnichannel Retailing Today’s travelers are increasingly using a variety of platforms and providers to shop for, buy and service their travel. ARC believes the future of air travel retailing is a “buy anywhere, service anywhere” omnichannel ecosystem rather than today’s channel-exclusive environments. Through its products, solutions and investments, ARC connects airlines, travel agencies, travel managers and travelers across channels to create a more seamless, transparent and inclusive retailing environment. ARC's Investments Travel Journey Technology A Corporate Buyer’s Guide (PDF) The Latest Seamless Travel Experiences The modern traveler expects a shopping experience that is streamlined, simple and consistent across every channel. In reality, travelers currently have to make tradeoffs between the direct and indirect channels, choosing between airline status perks and TMC servicing. In an evolved environment, travelers can access the same rich content, attentive service and seamless experience — no matter which booking channel they choose. Powerful Data Effective retailing is driven by transparency. Travelers want enough information to make the best buying decision. Likewise, travel managers need greater visibility into their travelers’ itineraries across all channels. Airlines and their channel partners can deliver more personalized services with greater efficiency by ensuring a consistent, accurate and transparent single version of truth. Travelers will have increased ownership of their trip, enhancing overall experience and satisfaction. Channel-Agnostic Service In today’s environment, TMCs are unable to service tickets booked in the direct channel. We want to change that. By expanding servicing capabilities to authorized TMCs, airlines can ensure their corporate customers have high-touch support when they need it. In a channel-agnostic servicing environment, travel managers will have greater visibility into all client travel, enabling them to better fulfill duty of care. Our Investments ARC is making key investments in a wide range of innovative companies and solutions to support omnichannel retailing. These solutions allow industry partners to retain ownership of their critical systems and technology. Leveraging emerging blockchain technology, Blockskye supports direct booking transaction management between airlines and their corporate travel customers, enabling more transparent, fast and secure payment and data exchange. ARC holds an equity investment in Blockskye. LEARN MORE nuTravel is an independent subsidiary of ARC, focusing on innovation and delivery excellence for airlines serving corporate travelers. nuTravel develops applications that provide airlines with online retailing solutions with enhanced features to support travel agency services. LEARN MORE As a leading data aggregation and B2B travel technology provider, Traxo helps travel managers gain visibility into their travelers’ direct bookings and better support duty of care requirements, including sharing data with their TMCs. ARC holds an equity investment in Traxo. LEARN MORE The Travel Journey The travel journey is complex, and it is becoming increasingly personalized. Every journey begins with a spark of inspiration, spans the entirety of trip planning and continues through the trip itself. See how the travel industry can create a more seamless, integrated travel journey from beginning to end. LEARN MORE ARC's Technology New Distribution Capability (NDC) New Distribution Capability (NDC) enables airlines and travel agencies to exchange richer content and data. With ARC’s secure, flexible and cost-effective settlement platform, airlines and travel agencies can create customized, effectively managed partnerships that leverage NDC. LEARN MORE Blockchain Blockchain has the potential to increase efficiency, transparency and security for transactions involving multiple parties. ARC is exploring how this technology could streamline corporate travel. LEARN MORE Emerging Forms of Payment In an evolved distribution environment, the traveler will be able to pay how they want: with multiple forms of payment or emerging payment methods. ARC supports a variety of standard and emerging forms of payment, including PayPal, Alipay and UnionPay. LEARN MORE Comprehensive Data ARC has the world's most comprehensive air transaction data, which can be leveraged to identify travel trends and accelerate business growth. ARC's data is versatile, delivering actionable insights into broad trends and distinct details. LEARN MORE Get Started with ARC Want to learn more about ARC’s growing omnichannel retailing capabilities? Contact ARC or your ARC Customer Success representative for more information. CONTACT US Related Articles ARC Takes a Majority Stake in nuTravel ARC has acquired a majority interest in nuTravel, a company that builds custom and integrated booking, loyalty management and e-commerce platforms for the global airline industry. Solving the Business Traveler’s Dilemma Why should business travelers have to make a tradeoff between status and service, depending on where they buy? What if they could have both? ARC’s Traxo Investment Brings Omnichannel Solutions to Corporate Travel On November 19, ARC announced that it had taken an equity position in Traxo, a company that helps corporate travel managers more effectively manage travelers’ direct bookings. ARC Connects Southwest Airlines with the Corporate Travel Community ARC is proud to partner with Southwest Airlines to expand its corporate travel distribution strategy. ARC and Sabre: Partnering to Streamline the Agency NDC Transition Earlier this summer, ARC and Sabre announced the signing of a forward-looking cooperative agreement to ensure travel agencies can easily align with future airline distribution strategies. ARC Pay: ARC’s Payment Platform for a Transforming Industry ARC is investing in the expansion of travel agency payment processing. Travel Agency Service Fee (TASF) and Agent’s Choice are now part of a single platform: ARC Pay. The Integrated Future of Air Travel Retailing ARC's Executive Vice President and Chief Operating Officer, Lauri Reishus, shares ARC's vision for a more consistent, omni-channel experience for corporate travelers. Getting Started with NDC: A Guide for Airlines and Travel Agencies ARC's NDC guides include several considerations for airlines and travel agencies as they build their NDC retailing strategies. Air Sales and the Travel Agency Distribution Channel In collaboration with Phocuswright, this white paper explores the state of air travel distribution via the travel agency channel and identifies opportunities for airlines to further enhance their relationships with this community. ARC Invests in Travel Blockchain Development ARC's Chief Executive Officer, Mike Premo, shares his perspective on ARC's investment in blockchain developer Blockskye. NDC Transactions are Live Through ARC. Are You NDC-Ready? We are excited to announce that, in December 2018, ARC successfully began settling NDC-based ticket sales and refunds leveraging its enhanced settlement platform. NDC, ONE Order, Mobile Payment and More: ARC Connects the Future of Air Travel Payment At the fourth annual ARC Payments Forum, experts from across the travel payment landscape met to discuss the latest trends and developments that are shaping the future of the industry. Think Big, Work Small: How ARC Implemented NDC Functionality in 5 Months Learn how ARC took the first step to enabling large-scale NDC implementations between airlines and U.S. travel agencies. Navigating One-to-One Relationships in a Many-to-Many Airline Distribution World In a rapidly evolving airline distribution landscape, one size no longer fits all. ARC is transforming to support these shifting dynamics. Implementing NDC: A Q&A with British Airways We asked British Airways about their vision for NDC in the U.S. agency market, as well as their experience partnering with ARC. ARC Joins NDC Exchange ARC is committed to creating a flexible environment enabling industry partners to efficiently do business together. We’re proud to join NDC Exchange. Mike Premo on What NDC Means for Corporate Travel Managers Chief Executive Officer Mike Premo shares his insights on airline distribution and NDC. ARC’s Enhanced Settlement Platform is Now Live ARC, in partnership with British Airways, has successfully tested and implemented enhancements to its settlement platform. © 2021 Airlines Reporting Corporation (ARC). All rights reserved. Terms Privacy PCI Standards ARC System Status Do Not Sell My Personal Information