View Home Cookie Usage Your Account 264 Shops UK & Republic of Ireland Home Customer Services Your Account & Orders Delivery Information Returns & Refunds Contact Us Our Shops Find your nearest shop Jobs Store & Area Roles Office and Warehouse Roles Why Us? The Perfume Shop @ Superdrug Search & Apply More at The Perfume Shop Sitemap All About Fragrance... Choosing a Fragrance Your Fragrance Wardrobe Storing & Wearing Perfume History of Fragrance Fragrance Jargon Buster Safe & Secure Privacy Policy Terms & Conditions Delivery Options Standard Delivery Free on All Orders 3-7 Working Days Next Day Delivery £4.50 on all orders Next Day - Exclusions apply* Shutl Delivery £7.50 on all orders Delivery in as little as 90 minutes Standard Delivery* Royal Mail Tracked Service Free on All Orders Dispatched and delivered within 3-7 working days. Standard Delivery is available for UK addresses only Deliveries are made Monday to Saturday. If you are out when Royal Mail try to deliver, they try and leave your item with a neighbour, instead of taking it back to the local Royal Mail Delivery Office. To opt out of this service please follow this link http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour. If undelivered to a neighbour or you have opted out of this service you will receive a card to collect at your local selected Post Office® branch with an acceptable form of ID (within 18 days). Delivery to other countries, BFPO & PO Box addresses Due to the dangerous goods act we are only able to ship to BFPO addresses that service UK and Germany. We are unable to deliver to PO boxes or any countries outside of the UK Delivery timescales in rural areas and severe weather conditions We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions. If you are concerned about delivery times please contact our Customer Service Team: Email: onlineservices@theperfumeshop.com Phone: 0800 98 88 660 What happens when there is no one in to receive your order? If you are out when Royal Mail try to deliver, they try and leave your item with a neighbour, instead of taking it back to the local Royal Mail Delivery Office. To opt out of this service please follow this link http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour. If undelivered to a neighbour or you have opted out of this service you will receive a card to collect at your local selected Post Office® branch with an acceptable form of ID (within 18 days). The Post Office™ will hold on to the package for 18 days. If an item is not collected within the 18 days it will be returned back to The Perfume Shop. When we receive your order back into our customer service department they will contact you either by phone or email to rearrange delivery or a refund. Please note if no contact is made within 7 working days we will automatically refund your order. What happens if I haven't received my order within the timescales stated? If you believe your order has been lost, please contact our Customer Service Team to make them aware. We can only investigate orders that are reported to us within 14 days from your order dispatch date. You will be required to fill out a denial of receipt form for us to be able to start the investigation process. No resend or refund will be offered until after the investigation is complete. We will always endeavour to resolve any delivery issues as quickly as possible. If you have any queries please contact our Customer Service Team either by phone or email. Please have your order reference number to hand. We are here to help. Email: onlineservices@theperfumeshop.com Phone: 0800 98 88 660 167 Shops Find your nearest shop Customer Services Your Account & Orders Wish List Delivery Information Returns & Refunds Contact Us FAQs & Help Cookie Usage All about Fragrance... Choosing a Fragrance Your Fragrance Wardrobe Storing and Wearing Fragrance History of Fragrance Fragrance Jargon Buster ...from the Fragrance Specialist About The Perfume Shop Jobs Site Map Follow us on Facebook Follow us on Twitter Safe & Secure Privacy Policy Terms & Conditions 100's of Brands - Authorised Stockist Copyright © 2008 The Perfume Shop Limited | Credits