PRIVACY POLICY Privacy notice Thame.net is managed by Hamster Lips Marketing Consultancy. If you follow a link to any other website, the organisation managing that website will: be the data controller be responsible for processing any data you share with them publish and manage their own privacy notice with details of how to contact them A data controller determines how and why personal data is processed. What data we collect The personal data we collect from you includes: questions, queries or feedback you leave, including your email address if you contact Racquets Fitness Centre your postcode if you use a service that requires the entry of your postcode your email address and subscription preferences when you sign up to our email alerts how you use our emails – for example whether you open them and which links you click on your Internet Protocol (IP) address, and details of which version of web browser you used information on how you use the site, using cookies and page tagging techniques We use Google Analytics software to collect information about how you use Thame.net. This includes IP addresses. The data is anonymised before being used for analytics processing. Google Analytics processes anonymised information about: the pages you visit on Thame.net how long you spend on each Thame.net page how you got to the site what you click on while you’re visiting the site We do not store your personal information through Google Analytics (for example your name or address). We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are. We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses. Why we need your data We collect information through Google Analytics to see how you use the site. We do this to help: make sure the site is meeting the needs of its users make improvements, for example improving site search We also collect data in order to: gather feedback to improve our products and services, for example our email alerts respond to any feedback you send us, if you’ve asked us to send email alerts to users who request them allow you to access Racquets services and make transactions provide you with information about local services monitor use of the site to identify security threats Our legal basis for processing your data The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of Thame.net. The legal basis for processing anonymised data for Google Analytics is your consent. The legal basis for processing all other personal data is that it’s necessary: to provide the products or services you have asked for to you What we do with your data The data we collect is not shared with third parties without your consent apart from where it may be held for our purposes by our technology suppliers, for example our hosting provider. We will not: sell or rent your data to third parties share your data with third parties for marketing purposes use your data in analytics We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime. How long we keep your data We will only retain your personal data for as long as: it is needed for the purposes set out in this document the law requires us to We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years. We will delete access log data after 120 days. Children’s privacy protection Children’s data is collected in the same way as adult data for the purposes of providing our products and services. Where your data is processed and stored We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored. All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics may be transferred outside the EEA for processing. How we protect your data and keep it secure We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data. We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure. Your rights You have the right to request: information about how your personal data is processed a copy of that personal data that anything inaccurate in your personal data is corrected immediately You can also: raise an objection about how your personal data is processed request that your personal data is erased if there is no longer a justification for it ask that the processing of your personal data is restricted in certain circumstances If you have any of these requests, get in contact with our Privacy Team. Links to other websites Thame.net contains links to other websites. This privacy notice only applies to Thame.net, and does not cover other sites that we link to. These sites will their own terms and conditions and privacy policies. Following a link to another website If you go to another website from this one, read the privacy policy on that website to find out what it does with your information. Following a link to Thame.net from another website If you come to Thame.net from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this. Contact us or make a complaint Contact us if you: have a question about anything in this privacy notice think that your personal data has been misused or mishandled Changes to this policy We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. If these changes affect how your personal data is processed, Westcol Ltd will take reasonable steps to let you know. 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