Home Practice Information Practice Services Useful Links and Information Feedback and Complaints We welcome constructive feedback from our patients: the positive, because it is encouraging to know what patients feel we do well, and the negative so that we can try our best to put it right. If you wish you can email your message to us at dhc.info@nhs.net. Feedback The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. You can find out more about the Friends and Family Test here, and To leave feedback for us on the iwantgreatcare site go to https://www.iwantgreatcare.org/gpsurgeries/didcot-health-centre where you will also find links to the feedback pages of individual doctors. Healthwatch Oxfordshire - for your opinions and views on local health and social care services. Complaints We always try to give you the best service possible, but there may be times when you feel this has not happened. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned. Where you are not able to resolve your complaint this way and wish to make a formal complaint you should do so, preferably in writing, as soon as possible after the event and ideally within a few days. This helps us to establish what happened more easily. We will acknowledge receipt within 3 working days, and aim to have looked into the matter within 10 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses. For full details of what to do if you have a complaint please refer to the documents below, these include our ‘Third Party Consent Form’ which is required if you are making a complaint on behalf of someone else. We hope that you will use our leaflet to allow us to look into and, if necessary, put right any problems or mistakes that have been made. The Practice Complaints Manager is: Mr Jonathan Gayther Practice Manager Didcot Health Centre Britwell Road Didcot OX11 7JH Complaints Procedure Leaflet Complaints Form Easy Read - Making a Complaint Third Party Consent Form Complaints Policy and Procedure Further advice If you are dissatisfied with the outcome, you have the right to approach the Health Service Ombudsman. The contact details are: The Parliamentary and Health Service Ombudsman Millbank Tower Millbank London SW1P 4QP Tel: 0345 0154033 Website: www.ombudsman.org.uk Contact Us Didcot Health Centre Britwell Road Didcot Oxfordshire, OX11 7JH Tel: 01235 512288 Website hosted by Squarespace.com By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively. Accept Decline