Access HOME PAGE SERVICES SKILLS PARTNERSHIP CONTACTS RESERVED AREA Cutting was founded in early 2010 by a group of people from a major ICT services company. Talea's core core was formed within multinational manufacturing companies and evolved into a competitive IT market. To date, Talea represents a pole of ICT skills capable of ensuring quality services to medium-sized companies. Mission: - Provide integrated services necessary for the management of ICT environments for medium-sized companies in the area - Assist customers in the adoption of new technologies to bring value to their business - To develop distinctive vertical skills in some areas of the value chain and to integrate synergistically with important national companies to ensure full ICT coverage.

Access HOME PAGE SERVICES SKILLS PARTNERSHIP WORK WITH US CONTACTS RESERVED AREA Enterprise Partner of VMware specializes: - Creation of highly transactional virtual environments - VMware VIEW for the creation of Thin client environments Microsoft Silver Partner with specific expertise on: - Microsoft Active Directory - Microsoft Windows Server - Microsoft Exchange - Microsoft Lync - Microsoft Dynamics CRM - Microsoft Sharepoint - Microsoft Forefront product suite - Suite for Microsoft System Center products

Access HOME PAGE SERVICES SKILLS PARTNERSHIP WORK WITH US CONTACTS RESERVED AREA The Application Services Business Unit provides design services on the following application solutions: SAP ERP - BI (BW, BO, HA NA) Microsoft Dynamics CRM - SharePoint PTC (whole suite) Hyperion (Enterprise / Essbase) Oracle HFM The same Business Unit also provides the following ongoing services: AMS (Application Management Services) Service Management

Access HOME PAGE SERVICES SKILLS PARTNERSHIP WORK WITH US CONTACTS RESERVED AREA Talea has adopted a service delivery model based on ITIL (Information Technology Infrastructure Library) best practices with certified internal people. Typical processes of the model are as follows: SERVICE DESK (CALL MANAGEMENT) Classification of the calls (" Call ") of the End User ensuring their correct routing and tracing SERVICE DESK (QUERY MANAGEMENT) Response to information requests (" Query ") SERVICE DESK (COMPLAINT MANAGEMENT) Resolution and tracking of relationship problems with the End User (the " Complaints ") INCIDENT MANAGEMENT Restoration in the shortest possible time of a Service that has suffered an interruption due to a malfunction (" Incident "). We do not necessarily intervene on the triggering cause. PROBLEM MANAGEMENT