Travel safe with Greyhound Last updated 8am Monday, 1 November 2021 You can rest easy with Greyhound Greyhound Australia understands you would rather be travelling than be grounded by COVID-related restrictions, cancellations, rescheduling, or border closures. While we all hope these events don't occur, in the event they do and Greyhound is required to cancel your service, you can rest easy knowing that Greyhound's COVID refund policy will allow you to choose between a refund, credit, or reschedule of your booked travel. View our network map for current routes operating across metro and regional Australia, or visit our Timetables page for the most up-to-date service times. All we ask of you is to follow our standard COVIDSafe protocols and, if you are travelling interstate, adhere to relevant state and territory requirements, including border declarations and exemptions where required. If you already have travel booked, you can keep up to date if your service is affected on our Service Updates page. Greyhound Australia is closely monitoring World Health Organization updates and Federal Government advice in relation to novel coronavirus (COVID-19). The purpose of our vigilance in acting in accordance with this advice is to ensure the safe travel of all passengers, not only whilst onboard with us but also in their continued journeys. To ensure you are always travelling safe with Greyhound, we continue to provide a number of COVIDSafe travel features. Any passengers wishing to discuss their upcoming or recent travel please feel free to contact us on 1300 473 946 or customerservice@greyhound.com.au Enhanced cleaning Bleach-based agent Hand sanitiser On every service No travel if unwell Free trip rescheduling Ozone air purifier Kills viruses & bacteria Self loading No baggage handling Face masks Available for purchase FREQUENTLY ASKED QUESTIONS TRAVEL SAFE BOOKINGS & CANCELLATIONS SERVICES TRAVEL SAFE TRAVEL SAFE What do your enhanced cleaning protocols involve? Is hand sanitiser available? What happens if I'm sick on the day I need to travel? What are ozone air purifiers? Who will load my bags? Will I need to wear a mask onboard? Will the COVIDSafe app work on board? Will I have my temperature checked? Will there be social distancing of 1.5m between passengers onboard? What do I do if I am showing signs of illness or have tested positive to COVID-19 and have a future booking? What do I do if I have returned from overseas travel in the last 14 days? What do I do if I have self-isolated for 14 days and have a future booking? What if someone in my travel group has COVID-19 or is in self-isolation? How can I protect myself from COVID-19? TOP OF PAGE BOOKINGS & CANCELLATIONS BOOKINGS & CANCELLATIONS What is the cancellation policy for tickets? What is the cancellation policy for travel passes? What is the cancellation policy for travel packages? What is the cancellation policy for bookings made through a third party (e.g. travel agent)? TOP OF PAGE SERVICES SERVICES Are you still operating services? When are your other services returning? Can I travel interstate? Can I travel intrastate? What if my trip gets cancelled? How many people can fit on a Greyhound? How can I maintain social distancing? What is Greyhound doing to prevent the spread of COVID-19 onboard? Is WiFi still available onboard? TOP OF PAGE Contact us Careers Terms & Conditions Privacy Policy Cookie Policy About Zip Agents © Greyhound Australia 2021 Subscribe to our newsletter and be the first to hear about our sales or specials. I understand & accept the Terms & Conditions and Privacy Policy SUBSCRIBE