Who we are What we do Service portfolio Case studies Partners Work with us Careers Contact English Not just technical support, but an end-to-end workplace service solution for a changing world Find out how FLEXIBLE PACKAGES Our services can be delivered individually or integrated to meet your specific technology needs. SCALEABLE REACH Each package can be adapted for remote, office or hybrid working. COST EFFECTIVE Whatever your requirements we will provide the services you need for the price you want. Help your employees work smarter Managing your digital workplace is a complex and challenging business. Securing a technology service that avoids a patchwork of vendors and has the agility and flexibility to adapt quickly to rapidly changing technology requirements is tough. Aligning your service with your business and digital transformation goals whilst keeping up with the pace of change in the technology world is even harder. Finding the people and the skills to provide the required service with consistent management, accountability and ownership is the dream. Add to this, a global shift to remote working due to the COVID-19 pandemic and the need for an effective, secure digital workplace accessible at anytime and from anywhere is greater than ever. NSC’s new integrated workplace services offering ‘Anytime, Anywhere’ is your answer to a productive and empowered workforce wherever that workplace might be. NSC’s three core Managed Workplace Service (MWS) offerings have been adapted to meet these changing requirements and can be delivered individually or integrated to meet your specific technology needs. Each offering contains multiple services that complement and add value to the others, creating an end-to-end value chain that brings advantages to your end users, your IT and your business. All of our MWS offerings can be delivered, anytime, anywhere and to anyone. Our services can be adapted wherever your workforce may be, whether that’s: On-premises or office-based A remote workforce, either 100% home or OOO A hybrid combination of any of the above NEW & IMPROVED Workplace Connect The ‘Workplace Connect’ service streamlines IT service delivery. Our 360 Hub provides the convenience of a single portal for access to IT services, with the flexibility to choose from multiple service and support options using any device, at any time, from anywhere. Whether your end users connect by phone, email, web, video or face to face, they will receive the full NSC service experience wherever their workplace might be. Not only does it simplify the process for the end user, but also the business. NSC can manage your existing contracts and relationships with third-party service providers and internal business functions too. This is not just technical support, but a 360 end-to-end customer service solution. Whilst the portal starts with online self-servicing and self-healing, we offer a 24/7 support line where you can speak to a human being to resolve any issues you may have. Ultimately, Workplace Connect is a single secure destination for all IT service and support needs, and a secure gateway to employee data, applications and cloud services. Workplace Execute ‘Workplace Execute’ is our core workplace service, adapted for a changing world. This solution ensures that your employees are productive, supported and connected, minimising downtime and increasing satisfaction across your workforce. Deskside support has changed too – our NSC engineers are now available to troubleshoot ‘virtually’ by video connection, all can help with all employee issues. All of this anytime, anywhere and on any device. Remote ‘deskside’ support –face to face, phone, email Virtual video support NEW IT kiosks, tech bar service IMACD service – install, moves, adds, changes and deletions Hardware break and fix service Smart locker service – for hardware pick up and drop off SERVICE ADD ONS VIP Package – personalised services for exec-level individuals available across all ‘Executive’ services Hypercare Package – senior tech support, oversight and accelerated response for business-critical functions Workplace Manage NSC’s ‘Workplace Manage’ service offering proactively manages a range of software, systems and security services all with the primary focus on the ‘Employee First User Experience’. Reduce the overhead and complexity of managing your end user environment and consolidate and transform the entire workplace, securely connecting your employees to the services, data and information they need. Devices & Applications A full software & systems lifecycle management solution to support your employees anytime, anywhere on any connected or mobile device. We can manage licencing and service subscription plans. Identity & Security Employee identity and endpoint security management. Powered by analytics and AI – NSC will audit, design, configure monitor, update and enforce employee and device endpoint, identity-based polices and robust enterprise class endpoint security. Persona & Profile, authentication and authorization management. Collaboration Connect your remote employees and facilitate collaboration and teamwork with simple, multi-way communication tools that work anywhere, anytime and on any device. All fully managed and supported by NSC. Workplace Connect The Services 24×7 phone access 24×7 web portal access 24×7 mail contact access 24×7 monitoring of your equipment 24×7 integrated access to your tools 24×7 self-healing portal 24×7 virtual/video support 5×8 virtual/video support Workplace Execute The Services (on-site) Next business day on-site intervention (per ticket) Same business day on-site intervention (per ticket) 5×8 on-site support service (Techbar/IT kiosk) 24×7 on-site support service (Techbar/IT kiosk) 5×8 on-site support service (deskside) 24×7 on-site support service (deskside) 5×8 workplace replacement service 24×7 workplace replacement service Local ‘Smart Locker’ solution VIP workplace support service Workplace Manage The Services (physical workplace) Customized activity reporting LifeCycle management solution (per user) Customer image deployment Customized image preparation & deployment OS patch solution management (per user) Software provision solution (per software) Identity, profile & access solution End point security solution ‘Workplace as a Service’ solution Add on installation Customer data transfer Remote expert & consultant The Services (digital workplace) Virtual desktop solution (per user) Office 365 solution (per user) MS Teams solution (per user) Collaboration tools solution Identity, profile & access solution Customized digital solution (Private/Public/Hybrid) ‘Workplace as a Service’ solution Customer data transfer Remote expert & consultant NSC – Anytime Anywhere Learn more At NSC we pride ourselves on using standardised and scalable solutions with bespoke flexibility. Find out how you can get the service you need for the price you want. Find out how NSC Global Limited 3rd Floor, West Building 1 London Bridge London SE1 9BG +44 20 7808 6300 enquiries@nscglobal.com Who we are Who we are Our People Our Film Our Story Our Values Charities What we do What we do Supplying technology Managing infrastructure Managing people Transforming business Supporting operations Planning for the future Our partners Our partners Strategic partners Vendor partners Global partner management Partner selection Continuous improvement Work with us Work with us Meet the team Working in IT © Copyright 2020 NSC Global Ltd. Modern slavery statement Privacy statement Next Day WAN By continuing to browse the site, you are agreeing to our use of cookies.Accept