ORDER BY DECEMBER 5TH FOR CHRISTMAS DELIVERY! Sign in or Create an Account Search CART Home Shop Our Story FAQ Wholesale Contact Home › Frequently Asked Questions FREQUENTLY ASKED QUESTIONS How do I add extra symbols to my personalized cartouche? Our cartouches come in various sizes, and occasionally there is room to add 1 or 2 extra hieroglyphic symbols. If you do have room on your cartouche, you can select from any of the symbols below. In order to execute this, please first type your name in the text box provided on the personalized cartouche product page. Wherever you would like a symbol, please type the correlating number. Ex. If your name is Katie, then you would have room for one extra symbol on our Medium sized cartouche. If you wanted a Lotus flower symbol at the end of your name, you would type "KATIE6" into the personalization box. What is the difference between 14k & 18k Gold? The difference is this: pure gold is 24 karat, but it is too soft to work with, so silver and other metals are mixed in to make jewelry. 18k gold has 75% gold content; 14k has just under 60%. The look and feel of 14k & 18k pendants are the same, but 14k is less pure gold, and it costs about 20% less. How long will it take for my cartouche to arrive? As our cartouches are handmade in and then shipped from Egypt, they do take some time to arrive. You can expect your cartouche around 3 weeks after ordering. Is a chain included with my cartouche pendant? Chains are not included with pendants, and therefore must be ordered separately. My cartouche appears dented or damaged on the backside, is that normal? We have every cartouche stamped (to verify the metal content) by the Egyptian government before exporting, and this often looks like a flaw to our customers, but it is actually part of the hand-made nature of the product itself. We have no control over where the pendant is stamped. Please contact us if you are concerned about the stamp or want a certificate to confirm its authenticity. DIRECT FROM EGYPT All items are hand-crafted in the heart of Cairo, and shipped to you from our warehouse in Colorado, USA. SHOP OTHER SITES Amazon Store Etsy Shop - HistoryDefined Privacy Policy Refund Policy Shipping Policy Terms of Service Facebook Instagram © 2021 Discoveries Egyptian Imports Powered by Shopify American Express Apple Pay Diners Club Discover Jcb Master Paypal Shopify Pay Visa