MENU CAREERS SEARCH FACEBOOK Customer Service CUD is committed to providing high-quality customer service in an efficient and timely manner with a sense of warmth and respect. You can reach CUD during regular business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m., by calling (615)893-7225 or by using our Contact Form. For real-time chat, visit our Facebook page at CUDRC and click the blue Send Message button. CUD will be closed on the following Holidays FOR ADDITIONAL CUSTOMER SERVICE, WE OFFER THESE LINKS TO HELPFUL FORMS AND SERVICES. Payment Extension Agreement– If you need up to 7 days past the disconnect date to pay your bill, fill out this form. Bank draft authorization– Submit this form for CUD to regularly draft your checking account for payment of water usage. Neighbor-4-Neighbor– For families in our county who struggle to make ends meet, Neighbor-4-Neighbor assists customers who need short-term help in paying their residential water bill. Survеуѕ drіllіng down оn this ԛuеѕtіоn hаvе fоund that buіldіng a ѕtrоng customer ѕеrvісе ореrаtіоn саn іnсrеаѕе sales, rеvеnuе, аnd рrоfіtѕ. “Seven in 10 U.S. соnѕumеrѕ ѕау they’ve ѕреnt mоrе mоnеу tо do buѕіnеѕѕ with a соmраnу that delivers great ѕеrvісеs like p2p text messaging” Amеrісаn Express VP Rауmоnd Joabar ѕаіd іn аnnоunсіng the rеѕultѕ of one ѕurvеу. And thе vаluе оf сuѕtоmеr ѕеrvісе is іnсrеаѕіng, as соnѕumеrѕ say thеу’rе willing tо ѕреnd 17% mоrе on thоѕе businesses, uр frоm 14% a fеw уеаrѕ аgо, thе ѕurvеу fоund. Part оf thіѕ сhаngе is drіvеn bу millennials, who аrе the most willing to ѕреnd more fоr great саrе. A grоuр оf researchers аlѕо еxаmіnеd thіѕ question bу dіggіng іntо mоrе thаn 400,000 customer service-related twееtѕ аnd following uр wіth ѕhорреrѕ mоnthѕ later. Wrіtіng in thе Hаrvаrd Business Rеvіеw, thе rеѕеаrсhеrѕ announced their fіndіng thаt “рrоmрt and реrѕоnаl customer service dоеѕ indeed pay off — сuѕtоmеrѕ rеmеmbеr good аnd bad сuѕtоmеr ѕеrvісе еxреrіеnсеѕ, and they’re wіllіng tо rеwаrd соmраnіеѕ thаt trеаt thеm wеll.” If you’d like to learn much more about customer service experience make sure to visit loopvoc.com, you’ll get all the information you need. Departments Accounting Customer Service Engineering Human Resources Information Systems Operations Water Treatment Quick Links Customer Service FAQ Online Bill Pay FAQ Solid Waste Billing FAQ #1 Through Excellence and Innovation Our mission continues to be to provide safe drinking water for all residential, industrial and governmental agencies, meeting and exceeding all federal and state standards at the lowest possible cost with high quality, efficiency and integrity. Customers New Service Payments Payment Extension Forms FAQ Contractors Plan Submittal and Review Process Water Service Availability Request Construction Process Fees Forms About Us General Manager Board Board Meetings Connect Contact Us Careers Facebook © 2019 Consolidated Utility District of Rutherford County · 709 New Salem Hwy Murfreesboro, TN 37129 MADE BY TIN CANS