Salvage 020-38 38 38 Alarm center 020-380 380 Barring service 0771-48 48 48 Sign in Falck websites ASSISTANCE EMERGENCY HEALTHCARE CONTACT JOB ABOUT US WEBSHOP FAQ Roadside assistance insurance Terms and pre- & post-purchase information Complaint Management - Insurance Insurance for the car Complaint Management - Insurance For Falck, it is important that you as a customer are satisfied. Unfortunately, it is not always possible to avoid misunderstandings, dissatisfaction or problems. It can be anything from the fact that you think you have been treated badly or think that you have received too little compensation for an injury. If you as a customer are not satisfied, we ask you to contact us as soon as possible so that we can investigate your matter in the best way. All contact with us and processing of your case is of course free. Even if you are not satisfied, we want it to be easy to be a customer with us. Below we describe possible contact routes if you are not satisfied. Contact private insurance Contact us by phone 08-731 40 70, write to us via our email form or send a letter to: Falck Försäkringsaktiebolag TO: Complaints insurance 181 87 LIDINGÖ. Contact company insurance Contact us by phone 08-731 40 70, write to us via our email form or send a letter to: Falck Försäkringsaktiebolag TO: Complaints insurance 181 87 LIDINGÖ. The customer complaint manager for insurance is: klagomalforsakring@se.falck.com If you still do not feel satisfied Get in touch with the person who has handled your case Contact the person who has handled your case. This is to clear up any misunderstandings. Get a second trial locally You can request a reconsideration if you wish to have a second assessment of your case. Another administrator or responsible person will then review your case. You as a customer have the right to receive a written answer. To request a reconsideration, contact the administrator you first had contact with. Contact our claims committee If, despite previous contacts with us, you are not satisfied, you can also contact our claims committee. The tort committee is convened if necessary and examines your case so that you can receive a final decision regarding your case. Contact the claims committee by writing down your views and sending by post or email to: Falck Försäkringsaktiebolag Att: Skadenämnden 181 87 LIDINGÖ Or email to: skador@se.falck.com If you are still not satisfied If we have tried to agree and solve the problem together, but you are still not satisfied, you can have your case tried by the following instances: The General Complaints Board (ARN) You can turn to ARN's special department for insurance issues which try your case at no cost. Postal address: Box 174, 101 23 Stockholm Phone: 08-508 860 00 Website: www.arn.se e-mail : arn@arn.se Municipal Consumer Guide Contact the local consumer guide in your home municipality. Konsumenternas Försäkringsbyrå You can also get information and guidance on insurance issues from Konsumenternas Försäkringsbyrå. Visiting address: Karlavägen 108, 115 26 Stockholm Postal address: Box 24215, 104 51 Stockholm Telephone: 08-22 58 00 Fax: 08-24 88 91 Website: www.konsumenternasforsakringsbyra.se ODR You can also choose to resolve the dispute through alternative dispute resolution path Online Dispute Resolution (ODR). ODR is an online dispute resolution platform. To proceed to ODR, visit http://ec.europa.eu/odr >> A dispute can also be tried in a general court. Court As with other disputes, you can also go to court. Contact the nearest district court. And And Falck Falck Sweden 181 87 Lidingö Tel +46 8 731 40 70 Fax +46 8 767 90 55 Contact Falck Sweden Falck Webshop Webshop private Webshop company Shortcuts Products Personal Products Companies Salvage Vägassistansförsäkring Tips and advice Login Insurance FAQ Terms Advance Information Complaints And We and our partners use cookies to improve the user-friendliness of our site and to target marketing. Read more about cookies and how to say no to cookies. Inquiries about the website, please email webmaster@falcksverige.se