Company Partners EN GlobalSUITE® Advisory & Auditing Industries Other services Resources Demo Log in Management System Policy Statement GlobalSUITE Solutions has an Integrated Management System certified under four standards: ISO 27001 (information security), ISO 20000 (IT service management), ISO 22301 (Business continuity management) and ISO 9001 (Quality Management). The MAIN objective is to ensure the confidentiality, integrity, availability and proper management of the information systems and IT services of GlobalSUITE Solutions, guaranteeing compliance with all applicable legal obligations and giving the best possible service to customers. General objectives of the GlobalSUITE Solutions policy: That all processing of information related to the business processes indicated in the scope is carried out safely and only by authorized personnel, as well as protect the information of the organization against possible loss of confidentiality, integrity and / or availability. Comply with all applicable legal requirements, as well as any other requirements agreed with customers. Manage the provision of the services performed by GlobalSUITE Solutions to customers effectively and efficiently, within a life cycle that allows the continuous improvement of the processes implemented. Ensure that all the services indicated in the scope are managed in such a way that they guarantee compliance with deadlines, rapid response, high quality and high customer satisfaction. Ensure uninterrupted service, fast incident resolution and high customer satisfaction. Ensure the continuity of the business of all activities in accordance with the continuity requirements agreed with customers. They should be consistent with the maximum allowable downtime for each service, reflected in the business impact analysis. Management is committed to the long-term success of the SG, providing the human, technological and economic resources necessary for its efficient operation and effective maintenance. Management sets system priorities: The provision of an uninterrupted service within the availability margins that have been defined for each of the services in the service catalog. Continuous improvement of the efficiency and efficiency of the processes that support the services. Ensure customer satisfaction by complying with the established service level agreements. Manage the risks to the organization that may arise in the provision of the services included in the scope. Compliance with specified quality management system requirements Comunicado a proveedores: Le informamos que GlobalSUITE Solutions, siguiendo los requisitos del sistema de calidad basado en la norma ISO 9001:2015 que tenemos implantado, evalúa anualmente el desempeño de todos sus proveedores de bienes y servicio, en función del número de incidencias registradas a lo largo del período analizado, así como de la importancia de las mismas. Policy on Criminal Risk Management and Bribery Risk Management. GlobalSUITE Solutions, as part of the responsibility for formulating policies and organizing internal management systems, issues this criminal risk management system and Bribery Risk Management policy. GlobalSUITE Solutions assumes a series of obligations in relation to criminal compliance and the commitment that these obligations are assumed, respected and applied not only by the company but by all its employees and other interested parties. Senior Management sets out the following Criminal Compliance Policy, as a sign of its commitment to comply with the requirements of this policy, the Criminal Compliance Management System and all applicable criminal legislation; as well as the commitment to the ongoing search for the continuous improvement of the company and the Criminal Compliance Management System. Read politics Certificates Certification ISO 27001 Information Security Certification Certification ISO 22301 Business Continuity Certification ISO 20000 Quality of IT services Certification ISO 9001 Quality Management Systems Certification ISO 37001 Anti-Bribery Management Systems Certification UNE 19601 Criminal Compliance Model Certification Esquema Nacional de Seguridad The GRC solution to optimize your processes of risk, security, continuity, audit and compliance in your business Request a DemoMore information Software GDPR Software Compliance Software Information Security Software Business Continuity Software Risk Management Software Consulting ISO 27001 ISO 31000 ISO 22301 ISO 37001 ISO 9001 ISO 14001 ISO 45001 ISO 28000 GDPR Resources Blog Webinars Security and trust Certification Program GlobalSUITE® Consultant GlobalSUITE® Consultant & Continuity GlobalSUITE® Consultant & Audit GlobalSUITE® Expert Select country EN Global offices Cookies Policy Legal Notice Privacy Policy Mgt System Policies Code of Ethics & Conduct Whistleblower channel © 2020 Copyright © GlobalSUITE solutions