Skip links General Enquiries: 0333 009 0836 Home About Products Support Blog Residential FAQs CONTACT FAQs Frequently Asked Questions Is hosted telephony the same as VoIP and cloud telephony? Yes, all 3 terms are often used to describe telephony that is internet based and resides in the cloud. The cloud simply is a way of describing how a VoIP / hosted company’s servers hold information and interact with one another. Businesses no longer need a PBX on site with the associate cost of maintenance and depreciation of hardware, this is all handled and maintained by your VoIP provider, in “the cloud”. Learn more about hosted phone systems here. Will my bills be cheaper with hosted telephony? If I switch to you, will I have to change my lines and number? How will I be billed? I have a technical problem, what should I do? Our Partners What our customers say about us “The CDS team have gone above and beyond our expectations with our communications. It has allowed us to bring our business to market seamlessly and meet the demands of our growing customer base. They are always on hand to help, whenever we need them. We would not hesitate in recommending them.” Essential Insurance “We’ve been lucky enough to be a client of CDS for a number of months, during which the whole team has completely backed multiple projects we’ve rolled out, even during antisocial hours! I would highly recommend Mike and his team for all comms requirements.” Rapid Reclaim Group “Using CDS as our communications provider gives our staff piece of mind that we always have someone on hand to help if we experience any issues. Any problems we have are dealt with quickly and efficiently, nothing is too much trouble.” Rhino Safety “CDS’ straightforward approach has made the process of switching our phone systems seamless and hassle free. We were impressed by CDS as they are a friendly, helpful and local company, which were important to us. Their hosted phone system will bring improvements and importantly maintain the outstanding client and customer satisfaction levels that are pivotal to our business.” Appointments Personnel CDS totally simplified our mobile and office landline software in a competitive market that is over complicated and overpriced! Their approach from reviewing and tailoring our needs have been fantastic; we have 25 remote staff all with differing network requirements – not a problem with CDS. Plus after all that, the cost savings were unbelievable. We haven’t got time for 20 companies to tender, we went to three and CDS just talked sense, listened, made recommendations and were extremely competitive. Showbusiness Interiors We have dealt with Stuart and the team at Concept Data Solutions for a number of years now. They have a great understanding of our requirements and were able to set up our system exactly how we wanted, and on-going they are always happy to help when we have any questions. Our experience has been extremely positive and I would recommend Concept Data Solutions to anyone who wants to review their telecommunications. Growth in Business Concept Data Solutions’ hosted telephony has had a really positive impact on our business. The system has not only reduced our monthly bills, it has given us much greater control and insight into our communications across our entire business. JS Spooner The Concept Data Solutions team installed a fully hosted telephony solution. The features it offers, such as call queuing, mobile twinning and disaster recovery, have added value to our business all at a very competitive price. Residence Changing our ageing phone system was a daunting prospect, as the majority of our business is conducted over the telephone. But Concept Data Solutions made the process simple – from initial survey to installation, it was all conducted in a professional and timely manner with minimal disruption to our business. I would recommend anyone considering updating their phone system to speak with Concept Data Solutions. Yorkshire Vehicle Finance Concept Data Solutions have provided our telecoms for the past few years now and we’ve been consistently impressed with how friendly and professional their team are. Nothing is ever too much trouble! Love Brum We switched to Concept Data Solutions as they offered great value for money and excellent communication and support which was important to us. Throughout the easy process, Zoe kept us in the loop and was always on hand to help. The hosted system was delivered on time as promised. We intend to switch our other sites to Concept Data Solutions as soon as possible. We wouldn’t hesitate in recommending them. James Du Pavey More Of Our Customers About Concept Data Solutions is a business to business telecoms brand that offers a full communication solution for SMEs. 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