Home Who we are What we do News Blogs Contact us Our jobs & careers portal Contact our services Information governance You are here: Home / Legal information / Information governance Your request for information may be delayed due to urgent operational responses to dealing with Public Health priorities. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able. Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office. Call us on: 01925 302514 Email us: information.governance@virgincare.co.uk. Information Governance (IG) is about how we look after your information. It ensures necessary safeguards for, and appropriate use of, personal information to ensure that we handle it carefully, securely and confidentially. The confidentiality and security of your information is very important to us. We take the utmost care when handling your personal and confidential information and ensure that we have appropriate organisational and technical security measures in place to prevent unauthorised access, accidental damage, destruction or loss. You can find out more about your other rights, the legal basis for using your information and how we protect your data by visiting our Privacy Policy, requesting a hard copy, speaking with your care team or contacting the Data Protection Officer. Please click here to view our HMP Norwich Patient Privacy notice. Your health and care records Our Caldicott Guardian How we'll use the information we hold about you What we need from you when you request a copy of your records Request a copy of your records Under UK Data Protection laws, you have a right to request a copy of your medical records and the information we hold about you. Online Data Subject Rights Portal The most secure method is to use our Data Subject Rights Portal where we can communicate directly with you and disclose your information to you. As we operate a number of services, you will need to select the service you wish to request your records from below. ANCHOR CENTRE BATH AND NORTH EAST SOMERSET COMMUNITY HEALTH AND CARE BROAD LANE SEXUAL HEALTH – BURY CAULDWELL MEDICAL CENTRE SEXUAL HEALTH – CHESHIRE WEST AND CHESTER CHURCH LANE MEDICAL CENTRE CITY OF COVENTRY NHS HEALTHCARE CENTRE COVENTRY NHS WALK DEVON INTEGRATED CHILDREN’S SERVICE EAST STAFFORDSHIRE IMPROVING LIVES ESSEX CHILD AND FAMILY WELLBEING HMP BURE HMP NORWICH HMP WAYLAND NORTH KENT ADULT COMMUNITY SERVICE DERMATOLOGY LANCASHIRE HEALTHY YOUNG PEOPLE AND FAMILIES SERVICE LUTON INTERMEDIATE & REHABILIATION CARE LUTON MSK LYME REGIS MEDICAL CENTRE MEADOW DALE GROUP PRACTICE MERIDIAN PRACTICE SEXUAL HEALTH – NORTHERN LINCOLNSHIRE SEXUAL HEALTH SEXUAL HEALTH – OLDHAM DERMATOLOGY PRESTON AND CHORLEY MSK PENINSULA (ENT, NERVE CINDUCTION, ORTHAPAEDIC, PHYSIO, PODIATRY, RHEUMATOLOGY, DERMATOLOGY) PURFLEET CARE CENTRE RANDOLPH PRACTICE READING WALK IN CENTRE SEXUAL HEALTH – ROCHDALE SILVER END MEDICAL PRACTICE ST LUKES HEALTH CENTRE SUMMERFIELD ATTWOOD GREEN AND GP AND URGENT CARE CENTRE SURREY COMMUNITY HEALTH SUTHERLAND LODGE SURGERY SEXUAL HEALTH – TEESIDE SEXUAL HEALTH – OLDHAM YOUNG PERSONS SERVICE WEST LANCASHIRE ADULT COMMUNITY SERVICES WARREN FARM URGENT CARE CENTRE WASHWOOD HEATH UCC WILTSHIRE CHILDREN’S COMMUNITY SERVICE By post or email You can write to us: Virgin Care Progressive House The Heath Business Park Runcorn Cheshire WA7 4XJ You can call us on: 01925 302514 You can also email us: information.governance@virgincare.co.uk. Hear about the difference we're making This form collects your personal data in accordance with our Privacy Policy I consent to receiving updates from Virgin Care about its work. * Contact us FTD Awards Media contacts Feedback Compliments and complaints You can also follow us online. Site by Information governancePrivacy policyLegal informationSafeguarding statementRights and responsibilitiesPatient privacy notice