MANAGED SERVICES ENTERPRISE SOLUTIONS OUR TECHNOLOGY COMPANY CAREERS ASK AN EXPERT ONSITE IT TECHNICIANS On-Site Technician Services Our reliable nationwide network of on-site technicians delivers the best customer experiences ABOUT THIS SERVICE An unbeatable nationwide network that can take on any project Global Gateway Exchange, (GGE) is a wholly owned subsidiary of Velocity that offers on-site technician services to retail, hospitality industries, and beyond. GGE’s network of 5,500 skilled technicians specializes in network deployment, configuration, and diagnostics, providing the most efficient time-to-resolution service in the business. Field support key features Our field services team can handle any of your needs covering project rollouts, health checks, break/fix, and wireless surveys. We have a highly sophisticated system that tracks all our jobs, handles coordination, and ensures the right technician shows up for the job on-time and ready to serve. We service a wide variety of technologies across the nation in a large variety of environments. Regardless of your on-site needs, we can meet the challenge. Proactive health checks Router and modem configuration Computer and peripheral equipment installation Copper and coaxial data wiring Physical and logical network knowledge Conduit installation and maintenance Digital display installation OUR PROCESS How it works Velocity will guide your project and installation How we provide the most qualified technicians for your business needs. Dispatching processes We relay service requests to all Platinum and Gold-Star field technicians within a calculated radius, based on-site address. This ensures a rapid response from highly qualified field resources. Field tech qualifications Velocity evaluates tech performance on every assignment to ensure only the most qualified candidates are in the field, ensuring prompt arrival and efficient time-to-resolution. Special project training Need hands-on assistance with a specific deployment? Velocity’s GGE technicians can be specially trained by your team or the Velocity engineers before a rollout begins. RELATED SERVICES Frequently paired services Our on-site technician services connect well with other Velocity offerings. Digital Signage Hospitality Services Project Management & Implementation GET CONNECTED We manage your IT, so you can run your business Ready to make life a little easier? Velocity is here to simplify your organization’s technology needs, saving you time and money. Ask an Expert Recent news View All Posts LATEST Nov. 17 America Continues to Love Going to the Movies LATEST Nov. 15 Sixteen:Nine, Dave Haynes, Sits Down with Velocity’s John McCauley to talk DOOH LATEST Oct. 20 Velocity MSC Announces Headquarters Expansion and 2022 Growth Plans Get Connected Request a Callback Company Careers Press & Blog Support VELOCITY HQ ADDRESS 7130 Spring Meadows Drive W Holland, OH 43528 PHONE 419.868.9983 SUPPORT 1.877.375.3854 FAX 419.868.9986 TOLL FREE 1.866.983.5624 ABOUT US Established in 2005 by Greg Kiley, Chairman and CEO, Velocity is a managed services provider that creates customized, best-in-class solutions by integrating the latest technologies into its product offerings in the retail, hospitality, healthcare and entertainment industries. Velocity also manages digital signage and DOOH media solutions within the same verticals. Privacy Policy Acceptable Use Policy Code of Conduct Policy Antitrust Policy Terms and Conditions View All Tarrifs © 2021 Velocity A Managed Services Company. All Rights Reserved. All other trademarks and registered trademarks are the sole property of their respective owners.