COVID-19 Coronavirus outbreak – information for our customers and their families. Read Find Your Local Branch At Carewatch, we do everything that we can to ensure that our customers and their families have a good Carewatch experience. If this has not been the case, then we are sorry and would really appreciate the opportunity to put things right; we take all complaints very seriously. Importantly, we are eager to listen to you so that we can resolve the situation. Likewise, if you have an idea or suggestion on how we can improve our services, then please get in touch as we really welcome this. HOW TO COMMUNICATE YOUR COMPLAINT TO US Should you have reason to complain, you can send it to us in the form of writing; by letter, email, or fax, or verbally by telephone In the first instance, it is best to contact your local team directly. They will be the first people to attempt to resolve your complaint and who need to hear your feedback. However, if you have already attempted this, or you would prefer to do so, please get in touch with the team at our Support Centre in Milton Keynes. HOW WE WILL HANDLE YOUR COMPLAINT WE HAVE A COMPLAINTS LOGGING SYSTEM TO RECORD YOUR COMPLAINT AND ASSIGN IT TO THE MOST RELEVANT MEMBER OF THE CAREWATCH TEAM TO INVESTIGATE. You will receive either a phone call, email or a letter within 3 working days, after contacting us, with an offer of a home visit so that we can discuss your concern and work together to resolve the matter. Thank you for caring enough to give us the chance to improve. PAYING FOR CARE GUIDE CSN Care Ltd. t/a Carewatch Unit 4 Rankin House Murdoch Court Roebuck Way Knowlhill Milton Keynes MK5 8GB Mail: customercare@carewatch.co.uk Get In Touch Today If you would like a chat, or more information about our home care for the elderly, you can contact your local Carewatch team by using our branch finder, to discuss your requirements at a time that suits you. Find A Branch CSN Care Group Ltd t/a Carewatch Unit 4, Rankin House, Murdoch Court Roebuck Way, Knowlhill Milton Keynes MK5 8GB 01908 039 530 Useful Links Privacy Policy Complaints Procedure Terms of Use Cookie Policy Modern Slavery Statement Gender Pay Report Environmental Policy Statement of Purpose CQC Certificate of Registration The Small Print Registered in Scotland Company Number: SC617634 VAT Registration Number: 312662526 © 2021 Carewatch. All Rights Reserved