menu Material management Breadcrumb Home Products & Services Helicopters HCare services Material management HCare Easy HCare Smart HCare Infinite HCare Classics Airbus’ HCare material management capabilities extend across the globe via a network of 96 authorised repair and overhaul centres, eight logistics hubs or central/regional inventories, and four worldwide customer support centres providing 24/7 technical, logistics and aircraft-on-ground (AOG) support. In addition to structured and robust AOG and warranty support, the company offers three lines of service aimed at ensuring high availability for all in-service Airbus helicopters, and at keeping customers operating at peak performance levels: HCare Easy HCare Smart HCare Infinite HCare Easy HCare Easy is Airbus' series of on-request catalogue services related to spare parts ordering, repair and overhaul, exchange of components and equipment. remove Collapse All add Unfold All Easy Repair / Easy overhaul Easy Exchange Easy Spare Parts HCare Smart HCare Smart’s “by-the-hour” programmes offer a solution for all operator types, from low- to high-frequency fliers. With a fixed rate per flight hour, it enables budget planning and control, enhanced helicopter availability and simpler management thanks to a unique contract. HCare Smart offers four different programmes tailored to customers’ needs: remove Collapse All add Unfold All Repair by the Hour (RBH) Exchange by the Hour (EBH) Parts by the Hour (PBH) Full by the Hour (FBH) HCare Infinite HCare Infinite's services offer has two packages, Access and Perform, including material management, technical, and maintenance services associated with contractual performance commitments. The proposed coverage goes up to all-inclusive turnkey solutions with a full fleet availability commitment according to customers’ requirements. It is designed for customers who want to partially or fully transfer maintenance operations and risks to industry in order to focus solely on their missions. Airbus takes care of the rest, from A to Z. HCare Classics Airbus Helicopters’ response to the unique support and services needs of legacy rotorcraft operators is HCare Classics – a complete, multi-service solution that increases fleet availability, enhances maintenance efficiency, and optimises costs for out-of-production helicopters that remain in operational use. This package – which factors in the specific requirements of operators with H120, Dauphin, Puma and Gazelle helicopters – brings a collaborative approach to fleet management in anticipating and treating issues of aircraft longevity and obsolescence. HCare Classics is specifically designed to optimise the support that Airbus Helicopters can bring in such domains as material and logistics management, technical support, obsolescence treatment and training. All aspects of legacy rotorcraft operations are taken into account in a single HCare Classics contract, with performance commitments related to the services provided by Airbus Helicopters. Other support and services E-ordering services Airbus makes ordering spare parts easier than ever. Customers can order their parts via AirbusWorld with the e-ordering service, which provides faster quotations and streamlined communication of the price, the lead time and the availability of a part through an illustrated online catalogue. Worldwide stock management Customers benefit from Airbus’ worldwide stock management policy, designed to ensure the right parts are available at the right time, and at the right place for each and every operator. The company is committed to increasing the level of its spares service through strong commitments on delivery lead times for planned orders. Tools and ground support equipment (GSE) Spare parts include tools and ground support equipment. Airbus is working on the adaptation of its solutions according to operators’ return on experience from the field. Many improvements are proposed to make maintenance providers' lives easier, and to contribute to better efficiency in the maintenance of their helicopters. The suite of specific tools and GSE to perform O and I maintenance-level inspections, and the associated services that Airbus Helicopters offers to support fleet operations, are illustrated in commercial catalogues. These catalogues have been customised by helicopter family. To facilitate the search, they have been structured either by ATA classification or by tool family. Download and discover Airbus’ detailed catalogues. An unmatched global logistics network Airbus has built an unrivalled global helicopter spare parts delivery network comprised of eight logistics hubs and central/regional inventories in France (Paris and Marignane), Germany, the United Kingdom, China (Hong Kong), Brazil, Mexico, Australia and the United States, along with a global network of customer centres and distributors. Logistics consulting Airbus' helicopter logistics field representatives (LFRs) are specialised experts who help customer teams operate more efficiently. The LFR serves as the customer’s single point of contact at Airbus for material management needs in their country. The LFR is fully dedicated to maintaining top-level logistic performance. Their scope includes improving logistic flows and administrative patterns, aligning forecasts to maintenance planning, following up with repairs – including turnaround times and core units – managing warranty claims, and coordinating transport of spare parts. Depending on the operator’s specific needs, LFRs can be embedded directly on customer premises to manage either just one part of the supply chain (such as warehousing or transport), or the entire flow. AOG support Airbus does everything possible to support helicopter customers when they need it the most. The company’s AOG department is customers’ worldwide around-the-clock point of entry for aircraft-on-ground situations. A team of approximately 50 employees – all specialists in their respective fields (technical, logistics, quality, shipping, etc.) – staff the centralised operating centre in Marignane, answering customers’ most urgent requests 24 hours a day. The centre in Marignane (France) also supports similar logistics platforms in Hong Kong (China), Dallas (USA) and Atibaia (Brazil) in resolving local issues. Reach the AOG department by contacting one of Airbus’ four customer service centres or calling the customer support hotline: customersupport.helicopters@airbus.com Phone: + 33 4 42 85 97 97 Fax: + 33 4 42 85 99 96 Warranty Airbus’ comprehensive helicopter warranty policies are designed to provide peace of mind for customers when they purchase a new rotorcraft, spare parts and repair and overhaul services. Under HCare, Airbus offers enhanced warranty conditions across the civil product line. Coverage has been extended to three years or 2,000 flight hours – with labour included during the first year after delivery. These warranty conditions are effective for rotorcraft delivered from 1 January 2015. The new warranty coverage reflects the confidence Airbus Helicopters has in its products and its commitment to finding new ways to better satisfy its customers. Warranty claims in general are managed by the company’s four customer service centres, available by phone 24/7. Claims can be placed, and tracked in real time, using Airbus’ eWarranty Claims service, available worldwide on the Airbus customer portal, AirbusWorld. Visit AirbusWorld Brochures AirbusWorld Your collaborative platform Pdf 153.89 KB AirbusWorld Your collaborative platform download Download HCARE Material Management Pdf 4.39 MB HCARE Material Management download Download Material Management AirbusWorld eOrdering service Marketplace Pdf 372.39 KB Material Management AirbusWorld eOrdering service Marketplace download Download HCare Infinite services Pdf 552.32 KB HCare Infinite services download Download Our HCare services Material management Learn more Maintenance Learn more Technical support Learn more Training & flight ops Learn more Connected services Learn more AirbusWorld Learn more Our global network There when you need us Learn more Contact us Get in touch with one of our local sales representatives to learn more. Contact a sales representative Discover more Related news Helicopters 18 November 2021 Airtelis/RTE, Heliswiss Iberica, and Air Zermatt expand their HCare agreements Airbus Helicopters reinforced its support and services with three European customers at the European Rotors trade fair in Cologne, Germany, further demonstrating the company's commitment to providing solutions that respond to operator requirements. Read more Helicopters 16 November 2021 Helionix and legacy helicopters singled out for new Airbus services offers At European Rotors 2021, Airbus Helicopters unveiled two new service offers targeting its in-service legacy fleet and Helionix aircraft, respectively. HCare Classics and HDataPower both address customers’ support needs with hand-picked services. Read more Helicopters 12 November 2021 H160: A step-change in support The H160’s standard-setting maintenance and support concept is among the aircraft’s many innovations. It has undergone fine-tuning in an Operator Zero campaign with Airbus as the “first operator”. It elevates commonplace needs like component accessibility to the fore. Its training and technical documentation are practical and visual. And it sought to integrate digital solutions from the design phase to maintenance, ensuring these solutions communicate with each other. Let’s take a closer look. 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