NEWS Celebrating 20 years of HAProxy. Read More. Blog Customer Login English HAProxy Premium Support Details HAProxy Enterprise and HAProxy ALOHA HAProxy Enterprise Supported Versions Current Version – 5 years HAProxy ALOHA Supported Versions LTS Releases Current Version – 5 years All Other Releases Current Version – 18 Months Support Hours 24×7 Critical Issue – Target Response Time 30 minutes Moderate Issue – Target Response Time 2 days Informational Issue – Target Response Time 3 days Communication Web, Email, Phone, Slack Live Chat Authorized Contacts 5 Consultative Support Maintenance And Updates Definitions Maintenance Release A collection of patches gathered over a period of time and distributed as a service pack. Patch A correction or a workaround for a certain bug in HAProxy. Target Resolution Times The amount of time HAProxy Technologies estimates that it will take to deliver a workaround. Workaround A solution that resolves a technical issue with the Software. Critical Issue Substantial impact to the core functionality for which Software is used; Software is unusable; or Customer unable to produce a Workaround. Critical Issues reported by web or e-mail must be accompanied by a phone support request, preferably simultaneously with a web or e-mail request. Moderate Issue Software utility or functionality is impacted, in whole or in part, but Software is not unusable. Informational Issue Minor malfunctions of Product with limited impact to utility and/or functionality; or General assistance with Software configuration (service rendered by HAProxy Technologies only remotely). Contact the authoritative experts on HAProxy who will assist you on finding the solution that best fits your needs for deployment, scale and security. Contact a Representative +1 (844) 222-4340 contact@haproxy.com Connect With Us Solutions Load Balancing High Availability Application Acceleration Security Administration Microservices Kubernetes Web Application Firewall Products HAProxy Enterprise HAProxy Kubernetes Ingress Controller HAProxy ALOHA HAProxy Edge HAProxy Fusion Control Plane HAProxy One Support Customer Support Portal Support Options Professional Services Community Mailing List Resources HAProxy Enterprise Documentation HAProxy ALOHA Documentation Kubernetes Ingress Controller Community vs Enterprise Product Comparison Certified Integrations User Spotlight Series Content Library Knowledge Base Blog Success Stories Partners Partner Program Certified Integration Program Find a Partner Partner Deal Registration Company About Us Contact Us Events Careers User Reference Swag shop © 2021 HAProxy Technologies, LLC. All Rights Reserved | Trademark | Privacy | DMCA Policy | Subpoena Response Policy | Acceptable Use Policy (AUP) | Do Not Sell My Personal Information Sitemap