Frequently Asked Questions Delivery Orders Product Payments Website Warranty Wholesale Klarna FAQs Frequently Asked Questions Delivery Where do you deliver to? How much is delivery? What courier do you use? Orders I haven’t received an order confirmation email Where’s my order? How do I return? Have you got my return? Can I exchange? I have a faulty item Missing item in my order? Wrong item received? Product Will this item be back in stock? Can you confirm the colours in a print? Gift Cards How do I look after my bag? Payments What payment types do you offer? Website Trouble signing into my account Website technical errors Warranty Product Warranty Wholesale Wholesale Queries Klarna FAQs Who is Klarna? How does Pay later in 3 interest-free instalments work? Am I eligible for Pay later in 3 interest-free instalments? How can I increase my chances of being accepted for Pay later in 3 interest-free instalments? What do I need to provide when I make a purchase? Will a credit search take place? Why have I not been offered Pay later in 3 interest-free instalments? What are my payment options with Klarna? What happens if I cancel or return my order? What happens if I don’t pay for my order? I have been asked to go to the Klarna site. Is this correct? Is my payment information safe? Can I pay before the due date? Have you received my payment? What happens to my statement, when I've returned the goods? I've received a statement, but I've not yet received my goods. I have cancelled my order. How long will it take until I receive my refund? I have asked for a refund. How will I be refunded? I haven’t received an email with my statement/payment information. I still have questions regarding payment, how can I get in touch? FAQ's Contact Delivery Returns Privacy Policy Cookie Policy Terms of Service About Orla Kiely is an independent brand run by Orla, Dermott and a small team who design and create beautiful products using bold prints many of which have become iconic. The team create new, seasonal collections around playful new prints as well as classic pieces using prints such as Stem. Sign up to our Mailing List Be the first to hear about any new arrivals and exclusive offers when you sign up to our mailing list. You also receive 10% off your first order! SUBSCRIBE © Orla Kiely American Express Apple Pay Diners ClubDiscoverGoogle Pay KlarnaMaestroMastercardPayPalShop PayVisa