0345 155 8109 pdse-info@plymouth.ac.uk Home About us Services Facilities In the community Work with us News Contact us Compliments, Complaints and Comments Home Compliments, Complaints and Comments Compliments and Comments If you wish to pass on a comment or let us know how we have exceeded your expectations, we will make sure that all of the staff involved are told about your praise. Please speak to a member of the clinic or reception team in the first instance or if you prefer, please write to: Compliments and Comments Peninsula Dental Social Enterprise CIC 20 Research Way Derriford, Plymouth PL6 8BT Complaints PDSE operates a transparent and open complaints process in line with NHS and General Dental Council guidance. If you have an issue please talk to your Dental Care Professional or a member of the clinic or reception team. We will endeavour to resolve any complaint informally within the first instance. If this is unsuccessful, you may wish to make your complaint formally in writing to: Governance and Operations Manager Peninsula Dental Social Enterprise CIC 20 Research Way Derriford, Plymouth PL6 8BT If we cannot resolve your complaint immediately and an investigation is required, we will acknowledge receipt of your complaint within 3 working days and respond within 28 working days to your concerns. We will endeavour to keep you updated throughout the process If you remain dissatisfied with our response, please let us know and we will provide details of how to escalate your complaint further to the relevant organisation. This may be: Patient Advice and Liaison Services Relevant patient advocacy service General Dental Council Care Quality Commission Parliamentary Health Service Ombudsman Peninsula Dental Social Enterprise takes all our complaints very seriously. We operate a process of continuous improvement where all complaints are evaluated and where necessary any lessons learned are included into our ongoing quality improvement plan You said .... we did .... We use any feedback received to better the experience of our service. Temperature in the waiting room – We now have an ambient temperature controller to ensure a pleasant environment. Nothing to read in waiting room – There are now magazines in all patient waiting areas. Complaints and Concerns policy Peninsula Dental Social Enterprise is committed to improving dental health in the South West through treatment, education, community and training Register Now Follow Us Here’s some brilliant feedback we received for our team in Exeter – great work … Leave Us Your Feedback Leave Feedback Compliments, Complaints and Comments Devonport (Plymouth) Damerel Close, Madden Road, Devonport, Plymouth PL1 4JZ Derriford (Plymouth) Plymouth Science Park, Research Way, Plymouth PL6 8BT Truro Knowledge Spa, Royal Cornwall Hospital, Truro, Cornwall TR1 3HD Exeter Exeter DEF, Veysey Close, Exeter, EX2 4SG Find out more If you would like more information about the Dental Education Facilities contact us on: 0345 155 8109 weekdays 9am until 4.30pm. Copyright © 2021 Peninsula Dental Social Enterprise. All rights reserved. Privacy Policy Wordpress Website Design by Matrix This website was last updated on 22nd September 2020. We use cookies to ensure that we give you the best experience on our website.AcceptFind out more