MOTABILITY FINANCE ALL OUR OFFERS BLOG COVID-19 UPDATE FROM TRUST GROUP UK Like all businesses within the UK, we are closely monitoring the impact that the Coronavirus pandemic is having on our colleagues, customers, and business partners. Our aim as always is to provide a safe and secure working environment for both our colleagues and customers alike. The move from mandated restrictions to one of personal responsibility and choice regarding social distancing, face coverings etc by HM Government on the 19th July is welcomed but comes with many cautionary undertones. Calls for restraint and a voluntary adherence to existing restrictions from many sources, if heeded will help continue to manage the levels of transmission across the general population. As with many other retail organisations we take the well being of our colleagues seriously. We are therefore asking our customers and colleagues to be on the safe side, and so from July 19th we’ll be encouraging our colleagues to continue wearing face coverings whilst they work and encouraging our customers to do the same when they visit any of our sites for sales or servicing. This follows the recent Government guidance that when indoors people should still continue to wear a face covering, unless exempt, from July 19th. We will be providing face coverings at our Reception areas for customers who require one and will continue to operate with the normal Covid Secure processes such as protective screens, hand sanitisers and social distancing measures where we can. We respectfully request that our customers support us in the continuation of these measures over the coming months as we move through the current wave of Coronavirus infections which is estimated to peak by mid-August. Our Contact Reassurance strategy will help manage customer and colleague interaction at all times and deliver an enhanced level of protection and hygiene across the business. You can find out more about our Contact Reassurance process below. The excitement of buying a new or used car is never underestimated and the opportunity to browse our selection of vehicles, test drive, and discuss your next vehicle requirements in the comfort of our modern showrooms is a return to a normal business practice that we are all excited about. For additional help and support, whether for vehicle sales or general Aftersales enquiries you can contact your nearest Trust Group retailer or Contact Us directly. Contact Reassurance Strategy Contact Reassurance Strategy Hand Sanitiser at the entrance and every desk Protective gloves for colleagues and customers (optional) Face Masks for customers (voluntary) Face Masks for colleagues while in ‘open’ areas (mandatory) Directional signage highlighting social distancing measures Desk screens at all customer/colleague contact points Enhanced ‘rolling cleaning’ programme for all high traffic areas and contact points Contactless payment where possible – no cash payments Protective sanitisation of customer vehicles (by reception/technicians) Anti – Bacterial wipes for door handles, interior contact points Steering wheel covers Seat Cover Home Privacy Policy MSA (2015) Statement Motability Contact Trust Group UK Careers at Trust Group UK Used Up! Used Polo Used Passat © Trust Group UK 2020. All rights reserved. Millennium House, Audnam, Stourbridge, West Midlands, DY8 4AH Company Number 5550119, VAT Reg. No871 8692 77 © Trust Group UK 2020. All rights reserved. Millennium House, Audnam, Stourbridge, West Midlands, DY8 4AH Company Number 5550119, VAT Reg. No871 8692 77 Trust Group UK Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.