Our offerings About Satair Career Tomorrow Lab Customer Order Fulfilment For orders and enquiries, please contact Customer Order Fulfilment (COF) via one of our service desks. Find your regional point of contact Americas Europe, Middle East, Africa Asia Pacific China Looking for AOG Support? Satair has a Global Spares Support with 24/7/365 availability. Get support for your material orders and inquiries worldwide and around the clock from the Satair Customer Order Fulfilment. Our dedicated teams answer your needs for any priority, any maintenance event and AOG situation, as is located in your region. The main goal is to keep your aircraft flying and meet your expectations for daily operations with highest flexibility and quality standards. One regional point of contact To ensure the best customised support, Satair has implemented a Single Point of Contact (SPOC) concept. All our customers will be allocated to a dedicated and regional SPOC who manages all interactions for the respective customer account. In this way, the SPOC is taking care of the relationship and order management for your proprietary, vendor and standard parts, including order handling and processing, credit note and customer claims management – in your region. Furthermore, the dedicated SPOC combines the expertise from all In-Flight Desk and Heavy Maintenance activities. The Customer Order Fulfilment and SPOCs are based at seven locations in four regions: Americas - Ashburn & Peachtree City Europe, Middle East, Africa - Hamburg, Copenhagen & London Asia Pacific - Singapore China - Beijing Order Management for other product lines The additional order management for other product lines like Used Serviceable Parts, Modification Kits, and the Loan & Lease for Tools and Repairs are still managed by the known business units. Warranty related queries Contact us Cookies Policy Copyright © 2020 Satair. All rights reserved. Cookie consent This website uses cookies that help the website to function and also to track how you interact with our website. But for us to provide the best user experience, enable the specific cookies from Settings, and click on Accept.Read More Necessary Functional Analytics Performance Advertisement Others ACCEPT SELECTED See details ACCEPT ALL