BITCO Agency / Customer Portal BCG Client Portal Report a Claim Pay My Statement Menu Claims Claims Reporting BITCO’s 24/7 claims management allows us to bring the benefit of timeliness to policyholders and claimants alike. BITCO provides you with multiple ways to report claims to ensure that your claim is given the personal attention it deserves. BITCO Claims Offices Select a BITCO state to locate your nearest claims office. Select a state Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming How to Submit a Claim BITCO Insurance Companies Policyholders Phone | Fax | Email Use the BITCO Claims Offices Locator on this page for your Claims Office reporting info. Online Complete and submit a First Report of Claim Form by clicking here. If your claim requires an IMMEDIATE RESPONSE, use the BITCO Claims Offices Locator for your Claims Office After Hours/Emergency Phone Number. BITCO Construction Group (BCG, formerly Old Republic Contractors Insurance Group) Policyholders Contractor Policies Phone 800.406.2137 Fax 800.748.6159 Email Refer to your BITCO Construction Group Welcome Kit for reporting email address. Online www.risxfacs.com Wrap-Up Policies Phone Refer to your BITCO Construction Group Welcome Kit for reporting phone number. Fax 800.748.6159 Email Refer to your BITCO Construction Group Welcome Kit for reporting email address. Online www.risxfacs.com Include your Client VDN and Subcontractor ID (if applicable) when reporting a claim via Fax or Email. Submitting Medical Bills and/or Reports for BITCO Construction Group (BCG) Claims Submit medical bills and accompanying medical reports to our TPA, Gallagher Bassett, to one of the two addresses below: CA Providers All Other States Gallagher Bassett Services, Inc. PO Box 2840 Clinton, IA 52733-2840 Gallagher Bassett Services, Inc. PO Box 2831 Clinton, IA 52733-2831 Claims Services That Work for You Accidents happen. When they do, BITCO is there to provide you with personal, local claims service. We believe good claims service begins with prompt reporting of potential claims. If you think there is the possibility of a claim, by providing information early, it allows our claims representatives to better impact outcomes. BITCO claims representatives are accessible to you day and night -- especially in emergency situations Through our tight network of local offices, we make sure our trained claims representatives are accessible to you. Having dedicated locations near your business means we expedite contact with you and claimants, we’re there to assist with communication during the life of your claim, and we can accelerate your claim resolution. Reducing Loss Costs Our common goal is to reduce the cost of losses to your business. BITCO employs claims representatives who have experience in the specialties we have chosen to serve, and who can work with you to reduce claims and the resulting losses that can impact your bottom line. To combat insurance fraud, BITCO accesses and reports claim data to a comprehensive national fraud database and uses this information to help deter fraudulent claims. Because your claims representatives work in local offices close to you, they can provide prompt, professional service personally. From prompt reporting of claims to efficient methods for guiding your claim through the resolution process, you’ll see their personal touch positively impact the outcome of your claim. Ways Our Partnership Can Reduce Loss Programs to reduce your loss costs Toll-free, direct loss reporting Local 24/7 claims service Workers’ Compensation medical cost containment and medical management programs Filing of required Workers’ Compensation reports Prompt payment of claims Litigation management Commitment to alternative dispute resolution techniques Managing Workers' Compensation Claims BITCO assists you in educating your employees about Workers’ Compensation before a work-related injury occurs. We provide helpful assets -- like our Developing a Partnership brochure -- to explain the role of the employee, employer and insurance company in a Workers’ Compensation claim, and stress the importance of working together during the healing process. If a claim were to occur, our claims representatives assist you by filing all required Workers’ Compensation reports with state agencies. We also realize that reducing the cost of Workers’ Compensation claims involves helping employees return to productive employment as soon as possible. BITCO's Managed Care Initiatives work to control loss costs through our: Preferred Provider Organization (PPO) network of medical providers Medical billing review to ensure compliance with established fee schedules or reasonable and customary costs Hospital pre-certification Review of continued care and chiropractic care Early assessment, which provides early intervention by a nurse who, upon receipt of a notice of a loss, promptly contacts the treating physician to establish treatment protocol and targeted return-to-work dates On-site and off-site case management nurses Vocational rehabilitation and alternative-employment programs to assist employees in returning to work in some capacity, even light duty Looking for claims services that work hard for you and your business? Contact BITCO today. Our Blog National Drowsy Driving Prevention Week by Keith Jepsen, Risk Control Consultant posted at 11/9/21 6:30 AM Tips to Stay Alert and Arrive Safely November 7-14, 2021, is National Drowsy Driving Prevention Week. Did you know that driving more than 20 hours without sleep is the equivalent of driving with a...Read more Managing Speed and Space by Linda Lake, Risk Control Consultant posted at 10/26/21 6:00 AM Defensive Driving for Commercial Motor Vehicle Driver As a defensive driver, managing speed and space is crucial for preventing accidents. According to FMCSA, the average stopping distance...Read more Dash Cams by Carrie Kolodji, Risk Control Analyst posted at 10/21/21 6:00 AM Five Benefits to Help Save You Money, Encourage Safe Driving Habits, and Improve Fleet Performance Cameras mounted to the dashboard are not only for law enforcement or ride-share vehicles. The...Read more See All Let's Talk Looking for a long-term partner that works hard for you and your business? Contact a local BITCO agent today. BITCO Headquarters 3700 Market Square Circle Davenport, Iowa 52807 Phone: 800.475.4477 Fax: 844.233.7299 BITCO Insurance Companies 3700 Market Square Circle Davenport, Iowa 52807 Phone: 800.475.4477 Fax: 844.233.7299 LinkedIn Facebook Programs BITCO Construction Group (BCG) Commercial General Contractors Commercial Building Trades Contractors Transportation Construction Contractors Utility Construction Contractors Land Improvement Contractors Construction Materials Producers Forest Products On Shore Oil & Gas Extraction Manufacturing Wholesalers & Distributors Public Entities Services Risk Control Premium Audit Claims About Our Story Our Agents Contact Us Locations Governance Find an Agent Report a Claim Pay My Statement BITCO Agency / Customer Portal BCG Client Portal Blog Careers More Legal Disclosures Terms of Use Privacy Copyright © 2021 BITCO Insurance Companies • A subsidiary of Old Republic General Insurance Group