Three Local Offices to Serve You: Marshall (HQ) 3043 Highway 213 Marshall, NC, 28754 828.649.2051 828.649.2989 (fax) P.O. Box 9, Marshall, NC, 28753 Burnsville 650 West Main Street Burnsville, NC, 28714 828.682.6121 828.682.7959 (fax) P.O. Box 307, Burnsville, NC, 28714 Bakersville 381 Crimson Laurel Way Bakersville, NC, 28705 828.688.4815 828.688.4557 (fax) P.O. Box 43, Bakersville, NC, 28705 Find answers or message us. Frequently Asked Questions Billing Fiber Fiber Troubleshooting General Phone Renewable Energy How Can I See My Bill Additional Resources Owned By Those We Serve Copyright 2021 French Broad Electric Membership Corporation | All Rights Reserved Send Questions or Comments to webmaster@frenchbroademc.com

POWER OUTAGE MAP 51 10 7 Current Reported Outages County Total Served Outages Buncombe 6,599 0 Cocke 33 0 Madison 13,930 0 Mitchell 5,396 1 Unicoi 1013 0 Yancey 12,943 68 Total Outages: 69 Total Customers Served: 39,914 Map Legend Approximate Outages 2 - 10 11 - 99 100 - 999 1000+ Service Territory Outage Response Our metering system automatically notifies us when power is out and repair crews are dispatched. We make all efforts to respond as quickly as possible to any outage whether it affects many members or just one home. If your location is part of an outage displayed on the map, there is no need to report it. If it is not, please call the number for your district to update us. Safety During An Outage Never touch an outdoor electrical pole or wire that has fallen to the ground. Stay away from and never touch transformers (usually large metal boxes attached to utility poles or on the ground) or substations. Prepare in advance with materials and a plan for your family in the case of an outage. Look out for neighbors who may need assistance. Especially those with health issues or limited mobility. REPORT AN OUTAGE Madison (828) 649-2051 Mitchell (828) 688-4815 Toll Free (800) 222-6190 Yancey (828) 682-6121 CONTACT US Frequently Asked Outage Questions: What is a kilowatt hour (kWh)? How Do I Report An Outage? OFFICE HOURS 8:00am – 4:30pm SEND A MESSAGE MARSHALL PHONE 828.649.2051 Owned By Those We Serve Copyright 2021 French Broad Electric Membership Corporation | All Rights Reserved Send Questions or Comments to webmaster@frenchbroademc.com

Forms & Resources Member Resources MEMBER PACKET (WITH BYLAWS, RULES & REGULATIONS) RATE SCHEDULE BOOK (AS OF MARCH 2020) Explanation of Charges Capital Credits Late Fee Information Miscellaneous Service Fees Automatic Bank Draft Forms AUTOMATIC BANK DRAFT FORM BANK DRAFT CANCELLATION FORM FlexPay Program FLEX PAY INFO New Membership Form MEMBERSHIP APPLICATION Internet & Phone Forms SIGN UP FOR FIBER SERVICES Mini Split Forms MINI SPLIT INFO & AGREEMENTS OFFICE HOURS 8:00am – 4:30pm SEND A MESSAGE MARSHALL PHONE 828.649.2051 Owned By Those We Serve Copyright 2021 French Broad Electric Membership Corporation | All Rights Reserved Send Questions or Comments to webmaster@frenchbroademc.com