FREE UK DELIVERY ON FULL PRICE ORDERS OVER £125. FREE UK RETURNS. MENU BAG ( 0 ) Home / Returns Our Response to COVID-19 Help with Ordering Delivery & Collection Returns Gift Wrapping Size & Fit Social Conscience Legal Work With Us Contact Us Returns Extended Christmas Returns For orders placed online from Mon 1 November to Fri 24 December 2021: Full price items may be returned for a refund (subject to our returns policy) until Fri 14 January 2022 or within 28 days of receiving them, whichever is later. Sale items may be returned for a refund (subject to our returns policy) within 14 days of receiving them. For orders placed outside of these dates, our standard returns period applies. Our Standard Returns Policy Returning items purchased online - using our online returns service Free UK Returns (excludes earrings and gift cards). Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them. Pierced jewellery cannot be returned for hygiene reasons, unless faulty. TOAST Gift Cards and eGift Cards are also non-refundable. We have updated our returns process and, as a result, you will notice that we are no longer placing a returns label into our parcels or offering an exchange service for items. After placing an order you will receive order and delivery confirmation emails. Paperless option Visit returns.toa.st and enter your order number (you can find this located on your order and delivery confirmation emails) and your postcode or email address. Tick the items that you would like to return and tell us the reason. Confirm you will take your repackaged items to your local Post Office for return by Royal Mail. You will then be sent a returns confirmation email containing a QR code. Take your repackaged items to your local Post Office and show the QR code on your mobile phone for scanning. A pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt. Print at home option If you would prefer to attach a label at home, follow steps 1 to 4 above. Then print the pre-paid returns label provided on page 2 of your returns confirmation email and attach this to your parcel. Take your repackaged items to your local Post Office and you will then be provided with a tracking receipt. If you are unable to use our paperless or print at home options, please call us and one of our team will be happy to print the label and post it to you. You can reach us on 0333 400 5200. If you would like to change the size of your ordered garment, please call our customer services team who will be happy to arrange for a new item to be sent to you without any further delivery charges. Replacement garments are subject to stock availability. During busy periods, please allow up to 10 days for your return to be processed once it is received into our warehouse. We cannot accept returns in person at our warehouse. Royal Mail is a tracked returns service, so please keep the tracking number safe so you can quote it in any necessary correspondence. All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. You may cancel your entire order within 14 days of receiving it by notifying us of your intention to cancel. You can do this by emailing contact@toa.st or by phoning our customer service team on 0333 400 5200. For cancelled orders we will refund you in full, including our standard delivery charge (faster delivery charges are non-refundable). You will be responsible for the cost of returning your order to TOAST, unless your order was eligible for a free return. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions. For homeware items weighing more than 5kg, we can arrange collection from most places in the UK. To book this, please contact our customer service team on 0333 400 5200. Returning items purchased online - to our shops You may also bring the items you would like to return to your local TOAST Shop, along with your order number. A member of our shop team will be pleased to process your refund. Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them. All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. Pierced jewellery cannot be returned for hygiene reasons, unless faulty. TOAST Gift Cards and eGift Cards are also non-returnable. If you have any questions regarding returns to our shops, please contact our customer service team on 0333 400 5200 before you travel. Items cannot be returned to our shops if they were purchased from other websites or stores selling TOAST products. Items cannot be returned to a John Lewis store unless they were bought there. Returning items purchased in our shops Full price items can be returned for a refund within 28 days of the purchase date. Sale items can be returned within 14 days of the purchase date and a gift card will be issued for the amount paid. This does not affect your statutory rights. All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. Pierced jewellery cannot be returned for hygiene reasons, unless faulty. TOAST Gift Cards and eGift Cards are also non-returnable. It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop. 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