CUSTOMER EXPERIENCE Grow your business with a customer experience that connects People never forget how you make them feel and meaningful customer connections are built on emotional experiences. Maru/HUB powers next-generation customer experience management with digital methodologies that accurately capture emotional, behavioral and attitudinal metrics in one. Our CX software platform supports both System 1 and System 2 methodologies so CX leaders can dig deeper into the drivers of great customer experiences. Understanding emotions is about much more than simply asking customers how they feel. We employ customer centric cutting-edge tools, such as Implicit Association Testing (IAT), that help uncover elements that respondents can’t or won’t share through traditional questions by tapping into subconscious thought processes; and all through one engaging and gamified survey. A flexible CX solution Maru/HUB capabilities are integrated so you can build the ideal CX software package for your business and budget. Authoring: create, launch and manage a CX survey designed for your business with custom questions and metrics, including emotional measurement. Smart technology and flexible deployment options means you’ll always capture the right feedback at the right time Analysis and Reporting: dig deep in customer feedback and word of mouth to uncover what delivers meaningful customer connections for your brand. Quickly and easily prioritize areas for improvement Data Visualization: empower action and confident decision-making with engaging data visualization dashboards that make your data come to life Text Analytics: uncover hidden insights within customer comments with AI-powered text analytics technology CX Relationship Pulse: understand what drives great experiences and repeat purchases with a smart, per-packaged solution designed by research experts LEARN MORE Industry-leading security We know your customers are your most valuable asset. It’s why we take the security of their data and information so seriously. Maru/HUB boasts industry-leading security practices. The platform is ISO27001 certified with rigorous security tests undertaken almost daily. Make smarter customer experience strategy decisions with better insights by combining CX survey data with known customer information. Maru/HUB processes thousands of data points every minute, combining incoming operational, transactional or relationship data with survey responses in real-time. LEARN MORE Unlimited access We know improving experiences and customer perception needs everyone in your organization to come together. It’s why we don’t limit access to our technology. Instead, we encourage collaboration with flexible user access to Maru/HUB, our analysis tools and data visualization dashboards. LEARN MORE BUENOS AIRES / CHICAGO / EDINBURGH / LONDON / LOS ANGELES / NEW YORK / SAN FRANCISCO / SOUTHAMPTON / TORONTO / VANCOUVER HOMEABOUTOUR PEOPLECONTACT USTERMSPRIVACYMODERN DAY SLAVERY ACT © 2021 MARU GROUP LIMITED. ALL RIGHTS RESERVED. By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.