Menu Sign in & sync Sign in or register Save your favourites Bus stops Journeys Services Lost Property Lost an item on our network? We are here to help. If you think you have left an item on one of our vehicles, please complete the online form below. We aim to be in touch with you within two working days to confirm if we have your item and to arrange an appointment for you to collect it. Our Lost Property office will be open for collection by appointment only, Monday to Thursday between 1400 and 1700 hrs. All lost property will be kept for 4 weeks and there will be a fee of £2 to collect items. There will be no fee to collect Scottish National Entitlement Cards. New Ridacards If you wish to apply for a new direct debit Ridacard, please visit our Waverley Bridge, Shandwick Place or East Coast Buses TravelHubs, and a member of the team will be happy to help. For new Advance Purchase Ridacards, loaded with a minimum of one week’s travel, please visit a TravelHub or email your name, date of birth, telephone number, postal address and a passport size photograph to contactless@lothianbuses.co.uk Lost Ridacards If you have lost or damaged your Ridacard, please visit a TravelHub or email contactless@lothianbuses.co.uk to arrange a replacement. All personal data provided will treated in accordance with our Privacy Policy and will be used only to locate your card record and process your replacement. Please note that we aim to issue you with a new card within 5 working days from receipt of your email and will be in touch directly to arrange a suitable collection date and time. Name * Telephone number * Email Date and time item was lost * Date Time Service number * Description of item * Please describe the item in as much detail as possible Submit CONTACT Customer Services Lothian Customer Services Department Annandale Street EH7 4AZ 0131 554 4494 mail@lothianbuses.co.uk USEFUL LINKS TravelHub Customer Services Lost Property Park & Ride Shop Frequently Asked Questions Careers Contactless Ridacard Download our app Social Media Policy ABOUT US About us Accessibility Our Heritage Data Protection Policy CCTV Policy Conditions of Carriage Mobile Ticketing FAQs Mobile Ticketing Terms & Conditions Ridacard Terms and Conditions Coach Parking Facilities CORPORATE Bus2020 Charity of Choice Media Library Advertising With Us Freedom of Information Documents Sustainability Copyright 2020 Lothian Buses ltd