Advice and useful administrative steps Car accident, glass breakage, loss of house keys, water leakage, etc. Find here all advice, administrative steps and first things to do to face these kind of situations. Auto, what to do in the event of an accident with an unidentified third party? You were shopping and when you come back to your vehicle you notice that it has been hit by another driver who didn’t bother to leave their contact details. Rest assured, you are covered if you have purchased OptiDrive auto insurance (Privilege package). READ Auto, what if I have a broken glass? You are driving on a country lane when suddenly a stone flies up to your windscreen causing it to crack. Rest assured, you are covered if you have purchased OptiDrive vehicle insurance (Active + Mini Casco or Privilege package). READ Auto, what if I hit a wild animal? Suddenly you hit a wild boar which crossed out in front of you, causing damage to your front bumper. Rest assured, you are covered if you have purchased OptiDrive auto insurance (Active + Mini Casco or Privilege packages). READ What should I do if I notice a water leak in the ceiling, or a broken pipe? That only happens to other people! There has been a flood in your apartment and there’s water everywhere. Rest assured, here's what to do to be covered. READ What if I close my front door but leave my house keys inside? Oops! You have left your house but the keys are still inside. Rest assured, here's what to do to be covered. READ What if I break my mobile phone? Crash! Your phone fell to the ground and broke. Rest assured, here's what to do to be covered. READ Fire: what do I do if I’m struck? A fire is an impressive phenomenon. Once the fire is under control, there are still steps to be taken. What are the first things to do? Who do I need to contact? Am I properly insured? So many questions to be asked straight after the disaster. READ Flood: what do I do if I’m struck? Your home has been flooded and damaged. What are the first things to do? Who do you need to contact? Are you properly insured? So many questions to be asked straight after the disaster. READ Hail: What do I do if I have suffered damage? It is not uncommon for hail storms to cause significant damage to car bodywork or even buildings (especially if the hailstones are large).What are the first things to do? Who do I need to contact? Am I properly insured? So many questions to be asked straight after the disaster. READ Storm: what do I do if I’m struck? What are the first things to do? Who do I need to contact? Am I properly insured? So many questions to be asked straight after the disaster. READ Pile-up: what do I do if I'm involved? A multitude of vehicles are involved. Nevertheless, it is important not to rely solely on others and to know how to react. What are the first things to do? Who do I need to contact? Am I properly insured? So many questions to ask straight after the accident. READ Tornado: what do I do if I’m struck? What are the first things to do? Who do I need to contact? Am I properly insured? So many questions to be asked straight after the disaster. READ What do I do after an earthquake? Whether your home has been damaged or not, care and precautions must be taken after an earthquake. Certain damage may not be visible at first. READ Motorcycles, what to do in case of an accident ? You were riding a motorbike or scooter and have just been involved in an accident? What are the first things you should do? Are you properly insured? Below we take you step by step through the right procedure to have your damage repaired. READ What to do if your motorcycle, motorbike or scooter gets stolen? Your motorbike or scooter has disappeared, been stolen or broken into? Find all the useful information for a fast response. READ An emergency? Visit the AXA Assistance page for help ASSISTANCE Services & Advice Making a Car insurance claim Do you want to make a claim under your Car insurance policy? Follow the procedure on the Car insurance claims page MAKING A CLAIM Making a Home insurance claim Do you want to make a claim for a loss under your home insurance? Follow the procedure on the Home insurance claims page MAKING A CLAIM AXA Advisers at your service An advisor is available in every region of the Grand Duchy to offer you his services and his well-informed advice about insurance solutions : FIND AN AXA AGENCY axa_icon_16 Contact us Legal disclaimer Your MyAXA customer portal AXA Wealth Europe Cookie Management EN FR DE Privacy Policy © 2021 AXA All Rights Reserved By continuing to browse this website, you accept the placement of cookies measuring audience and offering you videos, sharing buttons and content updates from social platforms. Find out more about the cookie policy | Personalize cookies Accept Only Essential