Home space Nominees area Employers Join Hays Wages Service quality Hurry Contact Hays World Search for offers Your career Our job Temporary employment Hays Campus Compensation studies My account Your opinion Home page > Hays Quality Service Areas of expertise Purchases Sales administration Architecture Commercial architecture Assistantship & Secretariat Insurance Audit & Accounting expertise Bank Building public works Commercial Accounting Strategy / organization consulting Credit Collection Distribution Energy, Water & Environment business Finance Public Sector Finance Electrical & Climate Engineering Hotel and catering Immovable Industry & Engineering Informatique & Télécoms IT Services Juridique Life Sciences Maintenance/Services Généraux Marketing & Communication Mode & Luxe Nucléaire, Oil et Gas Public & Parapublic Human ressources Health Supply Chain & Logistics Tourism < Back QUALITY AT HAYS SATISFACTION SURVEYS How does Hays answer your questions? What analysis is behind your quality scoring? Since 2008, Hays has created and implemented a “Global Program” on the quality of service to its clients and candidates, surveying approximately 300,000 clients per year across 33 countries. A real priority in our commercial development, our satisfaction surveys play an important role in the management of our quality of service on a daily basis. The scheme is as follows. Our survey is sent by Email to all our clients and signed by our General Manager France Tina Ling, 8 weeks after the client has entrusted a position to one of our expert consultants in his field. Upon receipt of the survey link by Email, our client is invited to answer 3 questions: - on the satisfaction he perceives with regard to the consultant on the management of the assigned position - On his overall satisfaction - On the recommendation of Hays to his personal or professional entourage. The link remains accessible and open at any time, even post recruitment by email or mobile. Clients Candidates Initial contact with Hays Explanation of the recruitment process Understanding your business and your expectations Our ability to present candidates to you The quality of the candidates presented The ability to provide you with sound advice The quality of monitoring throughout the process The quality of the exchange with the consultant Explanation of the recruitment process Understanding your skills and expectations Our ability to find you the position that suits you The quality of the information transmitted before the interview The ability to provide you with relevant guidance and advice The quality of monitoring throughout the process The quality of the exchange with the consultant Il est essentiel pour Hays, et ce afin d’améliorer de façon continue la qualité de service de ses équipes : de recueillir et d’entendre chaque point de vue clients et candidats, de connaître les besoins, les attentes, les préférences, les priorités, et les motifs d’insatisfaction. Les retours d’enquête mettent en lumière les relations croisées entre les clients, les candidats, les consultants, les services back office et le mode d’organisation. Les résultats de nos enquêtes ont une importance stratégique car la satisfaction implique une expérience vécue par le client ou le candidat, on définit la satisfaction comme étant l’opinion d’un client ou d’un candidat résultant de l’écart entre sa perception du service et de ses attentes. L’équipe Qualité recueille des données chiffrées et commentées afin d’aboutir à des indicateurs de satisfaction et la mise en place d’action correctives. Commentaires candidats du dernier trimestre “C'est ma première expérience en temps que intérim et pour le moment je suis satisfaite.” Paris “J'ai été recruté grâce aux services de Hays et j'en suis très satisfait.” Montpellier “J'ai trouvé chez Hays une écoute à nos attentes professionnelles, un coaching positif et un suivi de qualité, qui se prolonge même après la prise de poste.” Paris “ Very good experience, inconclusive due to the fact that I found a job at the same time, but very rewarding contacts with the counselor. ” Lyon “ I was able to contact my correspondent via LinkedIn and that's perfect for me. ” Bordeaux The 5 Hays commitments Listen to you and understand your expectations Find the position that suits you Make you benefit from our expertise Inform you honestly and transparently Commit to your side over the long term Our quality charters Clients Candidates Quality at Hays Discover the feedback from our customers Our methodology Contact the Quality department serviceclient@hays.fr Sitemap About Hays Contact legal information Accessibility Confidentiality Investors Help © Copyright Hays France 2015. HAYS, the H corporate and sector symbols, Recruiting experts worldwide, the HAYS Recruiting experts worldwide logo and Powering the World of Work are trademarks of Hays plc.