A A A NOTICES AND COMPETITIONS WORK WITH US RESERVED AREA AGENCY SERVICES TIMETABLES AND LINES NEWS ASSISTANCE STATUS LINES: Home page Company Sustainability SUSTAINABILITY For Autoguidovie, sustainability is strategic and central. It represents a fundamental lever to create long-term value; reinforce our business culture to focus on the quality of relationships with stakeholders; develop management and communication systems consistent with our strategies, the needs and expectations of our interlocutors. SUSTAINABILITY REPORT and UN AGENDA 2030 For this reason, within our vision and our projects, starting from 2017 we decided to build and present our Sustainability Report, the report that identifies the results and effects of the Autoguidovie's performances, divided according to the three dimensions of sustainability: social (customers and employees), environmental and economic. Now in its fourth edition, the Sustainability Report has been further enriched by integrating the UN 2030 Agenda into the reporting. The UN 2030 Agenda is an action program for people, the planet and prosperity signed in September 2015 in New York by the governments of the 193 member countries of the United Nations. The Agenda draws attention to the limits of the current model of human and social development and encourages a shared vision of the necessary changes by indicating in the 17 SDGs and related 169 targets to be achieved by 2030, the objectives to which everyone - citizens, businesses, institutions - can and must contribute. Autoguidovie - considering the vision expressed by the UN Agenda to be central - wanted to start a process aimed at measuring and communicating its own contribution for the construction of a sustainable development model. It is a "mine" of information on everything we do every day to give a quality service to our customers and on the results we achieve, differentiating ourselves from other realities: from the average age of the park, which is more than 3 years older. young of the national average, to our ability to speak with the customer, to our commitment to the quality of our service (even the mysterious customer). The Sustainability Report Download PDF CERTIFICATIONS, COMPANY POLICY and SUPPLIERS As part of its commitment to sustainability, to always do its service better in a transparent manner, Autoguidovie has implemented and maintains management systems for Quality, Service Quality, Environment, Safety and Corporate Social Responsibility, all also certified through independent third parties. Furthermore, it has adopted an Organization, Management and Control Model pursuant to Legislative Decree no. 231/2001. Autoguidovie has the following certifications, subject to periodic audits which are renewed annually: UNI EN ISO 9001 Quality Certification Environmental Certification UNI EN ISO 14001 UNI EN 13816 certification OHSAS 45001 Safety Certification SA 8000 Social Responsibility Certification Our policy and our certifications Download PDF Model 231 General part Download PDF Anche le società del Gruppo hanno intrapreso il percorso di certificazione. Miobus è certificata in relazione ai sistemi di gestione per la Qualità. Scarica PDF Impegno richiesto ai fornitori Autoguidovie per ambiente e responsabilita sociale Scarica PDF CODICE ETICO Dal 2015 l’azienda si è dotata di un codice etico, nell’ambito del progetto di sviluppo e implementazione del modello organizzativo ai sensi del Decreto Legislativo 231 del 2001. Il Codice racconta i principi e valori alla base della visione di Autoguidovie, e vuole ispirare i comportamenti di ciascuno ogni giorno, in una logica di integrazione e completamento del quadro di norme e regole. Tra i principi riconosciuti emergono quelli relativi a trasparenza, lealtà professionale, orientamento alle esigenze dei clienti. Il testo completo è consultabile su sito Autoguidovie. Il nostro Codice Etico Scarica PDF Le principali iniziative Ambiente Per incidere positivamente sulla riduzione dei consumi - oltre a una gestione efficiente della flotta e a un piano di sostituzione annuale che prevede l’acquisto del maggior numero possibile di autobus Euro 6 e EEV - Autoguidovie responsabilizza il personale viaggiante, anche tramite iniziative di formazione sullo stile di guida Eco Drive. Facciamo vedere il nostro impegno anche ai nostri clienti, promuovendo l’uso del trasporto pubblico e innovando il servizio in favore di una mobilità sempre più sostenibile. L’uso regolare dei mezzi contribuisce a centrare l’obiettivo di una maggiore sostenibilità ambientale! Lavoro – welfare aziendale Ogni persona dà un contributo ai nostri risultati, per questo abbiamo uno strutturato piano di welfare che copre ambiti che riguardano sia la sfera privata che lavorativa: Convenzioni Vaccini antinfluenzali Cassa sanitaria TPL Salute Attivazione copertura assicurativa – contagio Covid-19 Lavoro agile Titoli abilitanti (Rinnovo della patente e Carta di Qualificazione del Conducente, Rimborso delle spese per l’acquisizione della patente E) Colonie estive per i figli dei dipendenti Facilitazioni di viaggio Welfare e premio di risultato Prestiti agevolati Assistenza legale Assistenza fiscale Previdenza complementare Divise, sale relax e sale per la consumazione dei pasti Mercato Every year we measure the Customer Satisfaction of our customers, every day we check and analyze their requests, we respond and if possible we solve them. We guarantee all company staff information on complaints and problems that customers report to us through interconnected and shared platforms, integrating training initiatives with these aspects, so that everyone can make their own the prospects for improvement and our customers. We ask our suppliers to follow us in our adventure, integrating the selection and purchase criteria for the critical product categories with requirements of attention to the issues of respect for the environment, protection of safety, social responsibility towards their workers and collaborators. SHARE: AGENCY Profile History Fleet Sustainability Innovation and European projects ELECTRONIC BILLING AUTOGUIDOVIE SPA VIA MF QUINTILIANO, 18 20138 - MILAN Agency Services Timetables and lines News Assistance Work with us Calls and tenders Legal notes and privacy Cookies © Copyright 2021 - Autoguidovie spa Share capital € 20,000,000.00 fully paid-up - REA Milan n. 103484 - VAT No. 11907120155 - CF. and the Milan Business Register no. 00103400339 Top