For Business angle-down icon For Life angle-down icon Success Stories CONTACT US: CUSTOMER SERVICE Real people. Real answers. Personal service you can rely on. Whenever you have questions about Northern Bank products and services, our live customer service team is here to help. Just contact us and we’ll connect you to a real person (not a bot), who has the information and expertise to solve your problem or point you in the right direction. Get in touch. Choose from the following options: AUTOMATED TELEPHONE BANKING 888-226-5270 CONTACT CENTER PERSONAL ACCOUNT ASSISTANCE ContactCenter@NBTC.com M-F, 8am - 6pm EST Sat, 8:30am - 12:30pm EST 800-273-6908 Option "0" BUSINESS SUPPORT BusinessSupport@NBTC.com M-F, 8am - 4:45pm EST 781-569-1596 When you send an email, it is important that you provide the following information: Your name Your company name Your contact phone number Brief description of your issue or request AFTER HOURS SUPPORT 866-211-3627 Mobile and Online Banking Sign On Issues Online Banking Navigation Enrolling in Online Statements Downloading Banking Transactions Mobile Deposit Assistance LOST/STOLEN ATM/DEBIT CARDS 800-273-6908 800-236-2442 After Hours CHECK RE-ORDERS Already ordered checks and need to reorder? You will need our routing transit number 011303097 and your account number. REORDER CHECKS Need to order checks for the first time? Call our Contact Center: 800-273-6908 Get answers to commonly asked questions. VIEW FAQS Send us a message. Just answer the series of questions below and your message will be routed to the appropriate team member. For your safety, do not include private information — social security number, account number, etc. — when submitting the form. HELP BANKING ABOUT USEFUL LINKS Legal Disclosures Privacy Policy NMLS ID: 472275 Equal Housing Lender Member FDIC © 2021 Northern Bank & Trust Company.