Chat with Us CALL NOW WE’RE OPEN 24/7 MENU FAQ Learn more about Turner's Service Co and how we can serve you! CALL NOW Frequently Asked Questions What is the SEER Rating? The SEER (seasonal energy efficiency ratio) is the measurement of how efficient your heating and cooling system is. The SEER is the amount of cooling that your system will generate for every dollar spent on electricity. For instance, a three-ton unit may possess a SEER efficiency rating of 13, 14 or 15. Plus, units with higher SEER are considered more efficient. The SEER rating can be anywhere between 13 and 17. Why is the SEER rating on the Energy Guide not the same as what my dealer explained? A split system cooling unit has a nominal SEER rating. The rating can be raised with the upgrade of the same series of indoor cooling unit. The SEER rating of a unit or system is calculated based on the different types of equipment installed in the home. The outdoor equipment – the heat pump or air conditioner – and the indoor equipment – the evaporator coil and furnace, all Where can I get replacement parts for my Bryant equipment?add up to the total rating. Why should I have preventive maintenance? How often should I have this maintenance done? Generally, heating and cooling systems work hard to provide the warm or cool air that you desire each day. The routine tasks done by these systems bring about normal wear and tear. But, with regular maintenance, you can make sure that your system runs optimally for a long time and it does not need constant repairs. Preventive maintenance is responsible for discovering leaks, rot, rust, soot, corroded electrical contacts and frayed wires. It is recommended that you ask for preventive maintenance regularly. What equipment requires preventive maintenance? Heat pumps and air conditioners should be treated to preventive maintenance at least once a year. On the other hand, gas-fired equipment only needs to be treated every other year because they are more efficient. Technicians should inspect the following parts of boilers or furnace systems: pipes, ductwork, dampers, valves, registers, pumps, radiators, blowers, fuel lines, oil tanks, gas meters and the chimney. Inspection of heat pumps and air conditioners should also include compressors, fans, indoor coils, outdoor coils, refrigerant lines and line kits. I need help troubleshooting a problem with my equipment. As your local Bryant dealer, Turner’s Service Co., Inc. is the one you should turn to for troubleshooting your equipment. It also helps that Bryant provides a team of troubleshooting technicians from Bryant Distribution centers all over the country. If there is a matter that needs additional factory aid, we will promptly get in touch with our factory supported Service Manager for help. What are the benefits of a programmable thermostat? Programmable thermostats are electronic. This means they are more efficient and more accurate than thermostats that contain mercury. Programmable thermostats let you control the temperature in your home during various times of the day without you ever needing to manually operate your thermostat. The automatic thermostat ensures that you will never again forget to change the setting. What type of filter must I use? How often should I replace it? Ordinary filters do the job of keeping your system and the ductwork clean. However, they do not do much to improve indoor air quality. If you want to improve indoor air quality, you need a media filter. This type of filter is located between the main return duct and the blower cabinet. Its strategic location improves the removal of dust and particles at least seven times more than an ordinary filter. Furthermore, if you use a pleated media filter, you can make sure that even insecticide dust and airborne pathogens are filtered out of indoor air. It is important that you select a filter that goes well with your blower’s capacity. Turner’s Service Co., Inc. recommends that you replace disposable filters every month. If the filters in your system are washable, you must clean them every month. Why can’t I find the right size furnace filter at the local home improvement store for my Bryant Brand Equipment? The filter that comes with your Bryant unit is made from better quality materials than those of the disposable filters available in retail stores. Because of this, you can find replacement Bryant filters only through Bryant dealers. But, just remember that Bryant filters are reusable and can be washed in cold water. Where can I get replacement parts for my Bryant equipment? Bryant dealers, including Turner’s Service Co., Inc., are great sources of for parts that your system may need. Which Bryant equipment will fit my home? There are many aspects to consider when selecting the right size and specifications of the Bryant equipment that fits your home. Some of these include insulation, square footage, window surface and configuration, duct sizing and arrangement, geographic location of your home, and loads more. Turner’s Service Co., Inc. can conduct an in-home load analysis in order to find out which equipment combinations will suit your home and your needs. If you want to make sure that the size of the unit you will purchase is enough to cool your home, you need to have your living space evaluated by a professional. What does my warranty cover? Under standard factory warranty, Bryant covers parts that malfunction during the warranty period due to defect in the part. But, the warranty does not cover labor. A warranty certificate is included in the homeowner information packet. This certificate is specific to the serial numbers, the model numbers and the installation dates of the products. If by any chance you cannot locate your warranty certificate, Turner’s Service Co., Inc. will help you by providing you with the information you need. What is the life expectancy of my unit? Reliable Bryant products are one of the longest lasting heating and cooling products out in the market. For the equipment that you have, there are several factors that affect life expectancy which includes regular preventive maintenance. See Why Homeowners Trust in Turner’s READ MORE REVIEWS Turner’s Triple Guarantee Same Day Service When you give the Turner's team a call, you can count on same day service! Open 24/7, our team is always ready to provide you with an exceptional experience. When you choose Turner's, you can trust that our team will be there for you no matter what time! Get Peace of Mind Join our Total Home Protection Policies for discounts, regular maintenance and more. 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