Why Metapack Work With Us Resources Pricing Contact Log in Schedule Demo eCommerce Returns Software Effortlessly Process Returns Online Offer self-service returns through an online portal, reducing customer service contact and manual administration. Request a Demo Cut customer contact via self service Create loyalty with hassle-free returns Retain revenue by promoting exchanges Reduce shipping costs and recover fees Is the cost of managing returns eroding your margin? Returns can cost retailers double the outbound delivery costs Improve your customer’s returns experience Allow your customers to create and track returns through a branded portal Request a demo now Offer global returns with over 100 major carriers covering nearly 200 countries View Carrier LibraryView Integrations Easy online returns Here’s how customers use your returns software… [ The customer accesses the returns through your website, with over 30 languages supported [ They select an item(s) for refund or exchange in a few simple clicks [ The return shipping option that’s most convenient for them is chosen [ The customer accesses the returns through your website, with over 30 languages supported [ The customer can then print or download their return label for printer-free QR scanning from a smartphone [ The parcel is dropped at one of over 380,000 locations worldwide or collected from their chosen address [ Returns status can be checked from the portal, while SMS alerts also provide tracking updates [ They receive refund from as fast as the very first carrier scan, creating a happy and loyal customer Get started now Featured report A Retailers’ Guide to Returns As ecommerce continues to go from strength to strength, returns are a reality that retailers must contend with. The trouble is, returns can become very costly. When they’re not processed efficiently, returns can quickly eat into profit margins and keep valuable inventory offline. Download our Returns Report Integration and set up is fast and simple Automate your policy and launch returns globally Integrate order feed Our API or plug-ins to major online shopping carts Configure your policy Select return reasons, time limits, warehouse locations, product restrictions and more Select carrier services Select services for each region and apply your own rates or ask about our pre-agreed contracts Set up any fees Configure free or paid returns, with the ability to either process payment in the portal or deduct costs from the refund Automate carrier selection now Plug-ins available for all major ecommerce platforms Create loyalty and repeat purchases Offer an exceptional returns experience Offer cross-border returns With 30 languages for the portal, local carrier services and over 380,000 drop-off points, make managing your cross-border returns simple and easy Improve conversions Promote a more favourable returns policy then link the portal into your website to drive customer returns through the store to increase sales opportunities Increase customer retention Offer convenient shipping choices, including paperless labels, collection, drop-off points, and express as well as economy delivery Communicate better, refund faster Make the returns tracking self-service through the portal and SMS alerts, and enable faster refunds from as early as first carrier scan Reduce the cost to managing returns Reduce your reverse supply chain costs Reduce shipping costs by 57% Send returns via the most cost-efficient method, with a range of local and international services allowing you to make the optimal selection for your markets. Cut customer service contact by 40% Provide a hassle-free self-service portal while keeping customers informed of their returns with SMS alerts, while letting you refund as early as the first carrier scan. Turn refunds into exchanges Help ensure you retain revenue by promoting exchanges. Customers can pick from products you have made available for exchange from within the returns software including alternative colors and sizes. Recover shipping charges Tailor your approach for different markets by offering free or paid returns, taking payment via the portal, or deducting it from refunds, allowing you to recover costs. Best Product at eCommerce Expo Ready to automate your returns? Learn more about the Returns Portal * First Name: * Last Name: * Company: * Business Email: * Job Title: * Phone Number: * Country: GB US DE FR AF AX AL DZ AD AO AI AQ AG AR AM AW AU AT AZ BS BH BD BB BY BE BZ BJ BM BT BO BQ BA BW BV BR IO BN BG BF BI KH CM CA CV KY CF TD CL CN CX CC CO KM CG CD CK CR CI HR CU CW CY CZ DK DJ DM DO EC EG SV GQ ER EE ET FK FO FJ FI GF PF TF GA GM GE GH GI GR GL GD GP GT GG GN GW GY HT HM VA HN HU IS IN ID IR IQ IE IM IL IT JM JP JE JO KZ KE KI KP KR KW KG LA LV LB LS LR LY LI LT LU MO MK MG MW MY MV ML MT MQ MR MU YT MX MD MC MN ME MS MA MZ MM NA NR NP NL NC NZ NI NE NG NU NF NO OM PK PS PA PG PY PE PH PN PL PT QA RE RO RU RW BL SH KN LC MF PM VC WS SM ST SA SN RS SC SL SG SX SK SI SB SO ZA GS SS ES LK SD SR SJ SZ SE CH SY TW TJ TZ TH TL TG TK TO TT TN TR TM TC TV UG UA AE UY UZ VU VE VN VG WF EH YE ZM ZW * Interested In: Shipping Delivery Options Tracking Returns Carrier Integrations Delivery Intelligence Integrations Partnerships Selling Cross Border Ship from Store Invoice Reconciliation Reporting Support Track My Order Other (Tell Us More Below) Tell Us More: Book Demo Work with us Home Partners Carrier Certification Pricing Company About Careers Careers in Poland Sitemap Products Shipping Checkout Delivery Tracking Returns Carriers Carrier Library CarrierMatch Tool Solutions Ecommerce Fulfillment Last Mile Delivery Shipping Solutions Customer Experience Post Purchase Sustainable Shipping Resources Blog Case Studies Whitepapers Webinars Subscribe to our newsletter Subscribe Terms of Service|Privacy Policy|Legal|Log in|Contact © 2000 - 2021 Metapack Metapack uses cookies to provide necessary site functionality and improve your experience. 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