Create an Account Sign In Search Government Departments Business Community How Do I HomeDepartmentsCustomer Service Department Customer Service Department NOTE: Customer service hours are from 8:30am - 5:00pm, Monday - Friday. IMPROVEMENTS TO CUSTOMER SERVICE MADE DURING PANDEMIC The CBPU Customer Service Team, known for its ability to connect with customers in person, was presented a unique challenge with COVID-19. The vital need to keep customers and staff safe while also fulfilling our customers' needs is always a top priority. Customer Service quickly developed new ways to access service requests from the click of a mouse and the comfort of home. To see a full list of requests, forms, or general questions, take a look at our "How Do I?" section. Examples include, How Do I apply for a permit, or How Do I find area parks? CBPU Landlord and Renter Lien View the lien policy for landlords and renters residing in the City of Coldwater Change or Stop Utility/Telecom Services To stop or change your CBPU services, fill out this form. Establishing New Service Get information about the documentation required to establish new service. Garbage, Recycling, & Large Item Pickup Request View important information regarding recycling in the City of Coldwater, or schedule a FREE large item pickup through the CBPU. Online Payments CBPU has teamed up with Payment Service Network (PSN) to provide a safe, fast and secure way to view and pay your statements and taxes online. Pay Options & Billing Assistance The City of Coldwater and Coldwater Board of Public Utilities offers a variety of ways to make payments, including auto pay, as well as assistance programs. Report a Concern Notify us about a general concern, comment, or compliment. Skitter TV, Internet, and Phone Contact Us Customer Service Department customerservice@coldwater.org Physical Address 1 Grand Street Coldwater, MI 49036 Phone: 517-279-9531 CBPU Landlord and Renter Lien Change or Stop Utility/Telecom Services Establishing New Service Garbage, Recycling, & Large Item Pickup Request Online Payments Pay Options & Billing Assistance Report a Concern Skitter TV, Internet, and Phone City of Coldwater Henry L. Brown Municipal Building One Grand Street Coldwater, MI 49036 Hours: M-F, 8:30 AM - 5:00 PM EST Contact Us Helpful Links Grievance Policy Under ADA 2016 Title VI Plan 2016 Limited English Proficiency Plan CBPU Economic Development Using This Site Site Map Accessibility Copyright Notices Privacy Policy