Cookie Preferences Log in Send your CV Looking for a job Employers area Blog Join Hays Quality department About Hays Hays World GREEN CHARTER 2021 Hays is developing its CSR policy and placing the environment at the heart of its concerns. Discover it HAYS IS COMMITTED As a recruitment firm, this commitment is at the heart of our priorities. We provide our clients and candidates with a recruitment process where everyone is treated fairly regardless of their gender, origin, disability ... Read the charter Candidate comments from the last quarter “This is my first experience as an interim and for the moment I am satisfied.” Paris _________________________ “I was recruited through the services of Hays and I am very satisfied with it.” Montpellier _________________________ “At Hays, I have found listening to our professional expectations, positive coaching and quality follow-up, which continues even after taking up the job.” Paris _________________________ “Very good experience, inconclusive due to the fact that I found a job at the same time, but very rewarding contacts with the advisor.” Lyon _________________________ “I was able to contact my correspondent via LinkedIn and that's perfect for me. ”Bordeaux QUALITY AT HAYS SATISFACTION SURVEYS How does Hays answer your questions? What analysis is behind your quality scoring? Since 2008, Hays has created and implemented a “Global Program” on the quality of service to its clients and candidates, surveying approximately 300,000 clients per year across 33 countries. A real priority in our commercial development, our satisfaction surveys play an important role in the management of our quality of service on a daily basis. The scheme is as follows. Our survey is sent by Email to all our clients and signed by our General Manager France Tina Ling, 8 weeks after the client has entrusted a position to one of our expert consultants in his field. Upon receipt of the survey link by Email, our client is invited to answer 3 questions: on the satisfaction he perceives with regard to the consultant on the management of the assigned position on his overall satisfaction on the recommendation of Hays to his personal or professional entourage. The link remains accessible and open at any time, even post recruitment by email or mobile. Il est essentiel pour Hays, et ce afin d’améliorer de façon continue la qualité de service de ses équipes : de recueillir et d’entendre chaque point de vue clients et candidats, de connaître les besoins, les attentes, les préférences, les priorités, et les motifs d’insatisfaction. Les retours d’enquête mettent en lumière les relations croisées entre les clients, les candidats, les consultants, les services back office et le mode d’organisation. Les résultats de nos enquêtes ont une importance stratégique car la satisfaction implique une expérience vécue par le client ou le candidat, on définit la satisfaction comme étant l’opinion d’un client ou d’un candidat résultant de l’écart entre sa perception du service et de ses attentes. L’équipe Qualité recueille des données chiffrées et commentées afin d’aboutir à des indicateurs de satisfaction et la mise en place d’action correctives. . OUR COMMITMENTS TO YOU HAYS IS COMMITTED Hays is involved in various projects internally and externally. Discover them! Sitemap About Hays Contact legal information Accessibility Cookies and privacy Disclaimer Investors Aid © Copyright Hays France 2020. HAYS, the H corporate and industry symbols, Recruiting experts worldwide, the HAYS Recruiting experts worldwide logo and Powering the World of Work are trademarks of Hays plc.