translation missing: en.general.navigation.skip_to_content 0 Shipping policy 1. Countries in which Gio Moretti delivers Our online boutique is available in the following Countries: Italy San Marino Vatican City France Spain Portugal Holland Belgium Bulgaria Cyprus Croatia Danmark Estonia Finland Ireland Latvia Lithuania Greece Malta Poland Czech Republic Sweeden Hungary Romania Slovakia Slovenia Luxemburg Germany Austria United Kingdom Canada United States Switzerland Norway Japan Arab Emirates Singapore South Korea Australia Make sure to select the Country you want to ship to before you start your shopping: the items you save in your Shopping Bag may no longer be available when you change Country. Services, such as shipping and payment, can also vary. 2. Shipping times and costs All orders are shipped from Italy through the courier DHL (Express service). Italy, San Marino and Vatican State Shipping is always free. You can choose between: Delivery at a personal / office address (delivery in 1 - 2 working days). Pick-up in store in Via della Spiga 4, Milan (pick-up available within 1 working day from placing the order). European Union Delivery in 1 - 2 working days. Cost per order: €15,00 - Free for orders above €500.00. Canada and United States Delivery in 3 working days. Cost per order: $30,00. Countries outside the European Union Delivery in 3 working days. Cost per order: €35.00. Please note these delivery times are approximate. The courier delivers only on working days (Monday to Friday, excluding national and local holidays). Orders are not shipped nor delivered during the weekend or on national/local holidays. 3. Tracking number for the shipment You will receive an email with the Tracking Number as soon as the order is dispatched. If you need to contact the courier, you can find the number here: www.logistics.dhl If you have any questions or require assistance, we invite you to contact your local DHL office (you can find all contacts on www.logistics.dhl. 4. Delivery details As the courier will request a signature, it's important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address). If no-one is available to receive the order, the courier will attempt delivery again the next working day. After the second delivery attempt, the parcel will be taken to the nearest DHL pick-up centre where it will remain on hold for a limited time. If you prefer to pick up your order in our boutique, select the “Pick up in store” option at checkout. Our boutique address is Via della Spiga 4, Milan. 5. Taxes and duties European Union and United States Your order total will include all taxes and duties. You will not need to pay any extra fees at delivery. Countries outside the EU and Canada There may be extra duties and customs fees for your order, according to your local import policies. The courier will provide you with the exact amount which you will need to pay at delivery. Please note we are not able to calculate these fees in advance, nor can they be reimbursed if you decide to return your purchase. 6. Return policy If for any reason you decide not to keep one or more items you purchased online, you can request a return within 14 days from delivery of the order. Contact our Customer Service to receive your return authorisation and all necessary info for return shipment. We invite you to read our return policy guidelines carefully before you contact Customer Service: The product must be exactly as you received it: new, unused, not modified nor washed, with all labels and security tags attached. Any accessories or special packaging must be included. Returns can only be requested within 14 days from delivery of the item. The package must be handed to the courier or returned to the Gio Moretti boutique in Milan within 10 days after our Customer Service confirms you can send your return. The package must be shipped from the same Country where you received the order. Please take extra care when trying on your items; shoes should only be worn on soft, carpeted surfaces. Damaged items cannot be refunded. We offer a full refund for the price of the items that meet our requirements. Any returns that do not adhere to our return policy cannot be refunded and will be shipped back to you at your expense. Please note we do not offer exchanges; if you need a different size or colour, we invite you to place a new order online. 7. Return request Please contact our Customer Service by email. Remember you have 14 days to request authorisation and a further 10 days to ship back your return. Remember to specify your order number and delivery Country as this will help speed up the process. Returns can be shipped using the pre-printed DHL label included in your order. Our Customer Service will provide you with all the necessary information to contact the courier and organise return pick-up. 8. Return shipping After you receive return authorisation from our Customer Service, please follow these simple steps: Carefully pack the item(s) in the original order box or a similar box. Attach the DHL return label to the parcel, making sure to cover up or remove any existing labels. Contact the courier (www.logistics.dhl) to organize pick-up, or take the return to your nearest DHL Service Point. The return label is already filled in with our address and pre-paid. The return shipping fee, which is equal to the original shipping costs of the order, will simply be deducted from your refund. Return in boutique: orders delivered in Italy can also be returned to our Gio Moretti boutique in Milan (Via della Spiga 4). Our staff will be happy to take care of returning the parcel to the warehouse on your behalf. The refund will be issued to the same payment method used for the order just as soon as the warehouse receives and accepts the return. Where we are Milan Via della Spiga, 4 Contacts Phone 02 7600 3186 Mail customercare@giomoretti.com Opening Hours MON - SAT 10.00-19.00 Sunday 11.00-13.30 - 14.30-19.00 English English SOCIAL LINKS Follow us on Social USER INFORMATION Search FAQ Terms and Conditions of Use Shipping Policy Return Policy Cookie policy Privacy Policy Copyright © 2021 GIO MORETTI Developed by Ensolab CONTATTI customercare@giomoretti.com Customer Service is at your disposal for questions about our products, to assist you in every step of your order or to request a return. bronx@legalmail.it BRONX SRL SOCIETÀ' UNIPERSONALE Via Gesù 14 20121 Milano piva 06778070158 cf 01294040132 NEWSLETTER SIGN UP RECEIVE A 15% DISCOUNT CODE ON YOUR FIRST PURCHASE, REGISTER NOW TO ACCESS PREVIEW PRESALES Read the privacy policy. English