German List additional actions Accessibility A. A. Commerce and e-commerce In the shopping cart: We let the tills ring with intelligent solutions for your customer management. This is how shopping is fun: We make sure that consumers enjoy spending money - with you. We act so that your customers do it too: We ensure that customer requests are heard and expectations are met - at a time when the industry is changing dramatically, consumer demands are increasing and online business is growing. It is no longer just the price that decides, but also the service, the buying experience, the innovative strength and the image of a company. At the same time, there is a huge amount of data about today's consumers. If you want to hit their nerve, you have to use this information. With modern analysis tools and a highly specialized team, we develop intelligent customer management solutions for e-commerce, wholesale and retail. We optimize processes and use innovative digital possibilities. Personalized customer journeys, more efficient processes in online shopping, web-based self-services and customer communication in real time across all media and channels: this is how customers like to be customers. We maximize the shopping experience, increase customer satisfaction, increase sales and reduce costs at the same time. 100 million Multichannel contacts annually, in over 30 countries. 14% Enhanced customer experience for a leading retail group. 87% All shopping journeys start over a digital channel. Case study: Customer management for a mail order company Ein führender Handelskonzern, in Großbritannien eine echte Institution, lockt jeden Tag Millionen von Käufern in seine Geschäfte und in seinen Online-Shop. Für diesen Auftraggeber bieten wir seit mehr als 15 Jahren vielfältige Kundenkontakt- und Betreuungsdienstleistungen für sein Direktgeschäft an. Zur Case Study Insights. Unser Expertenwissen für Sie. Capita-Experten teilen ihr Fachwissen und ihre Erkenntnisse zu neuen Ideen, Ansätzen, Technologien rund um die Themen Customer Management und Digitalisierung. Zu den Insights Services für die Branchen Handel und E-Commerce 01 Customer Experience Mehr als die Summe seiner Teile: Aus innovativen Einzelmaßnahmen machen wir ein stimmiges Ganzes – für das bestmögliche Kundenerlebnis. Read more 02 Digitale Transformation Driver of digital change: We transform know-how and technologies into growth and success for our clients. Read more 03 Consulting Real change instead of mere advice: We turn innovative ideas into tangible solutions that our clients use to guide their customer care into the future. Read more Talk to us about Capita solutions for retail and e-commerce contact form Who we are About Capita Newsroom Contact Quick links Career Media library capita.com Legal imprint Data protection Information security guidelines Procurement Policy Supplier charter Responsibility Report UK Gender Pay Gap Report UK Modern Slavery Statement associate We use cookies to enable you to make the best possible use of our website. In order to continuously improve our website, we collect data for statistical and analytical purposes. With these cookies we measure, for example, how often users return and which functions they use. The information collected by these tracking and performance cookies does not identify any individual visitor. Data protection | imprint Agree Change settings