IMPORTANT INFORMATION IS CLIENTS AREA HELP CLUB FLEET OFFICES YOUTH CARS 07/22/2018 Volkswagen Group safety issue in the middle rear seat in the new Volkswagen Polo, Seat Ibiza and Seat Arona Dear Customer, We have been informed by the Volkswagen Group of a potential safety issue in one of the rear belt buckles of the new Volkswagen Polo, Seat Arona and Seat Ibiza (the new models of the year 2018). For safety reasons, the Volkswagen Group has asked its customers and car rental companies not to use their middle rear seats. As the safety of our clients is the center of Goldcar's service, we made the decision to stop renting any of these 3 models with immediate effect , giving time to identify a solution that would allow us to satisfy the travel needs of our clients without affecting safety. After different investigations and several tests, we are now in a position to implement a provisional prevention and signaling solution in the impacted vehicles in our fleet. If you currently have any of these 3 models for rent, we kindly ask you to follow these instructions : Do not use the middle rear seat of the VW Polo, Seat Arona and Seat Ibiza Customers with 4 passengers (or less than 4) go to the nearest Goldcar station to receive detailed information and installation of a prevention and signaling solution that will prevent you from using the middle rear seat belt. Customers with 5 passengers or customers who wish to use the middle rear seat for any reason: Please return to the nearest station so that we can provide you with an alternative 5-seater vehicle for the remainder of the rental period. In doing so, we ask that you return the car with a maximum of 4 total passengers in the car, without using the middle rear seat position . If you are about to rent any of these models, please note that they have been reclassified from 5 to 4 seats or less to bring the vehicle in line with the new manufacturer's terms of use. A prevention and signaling solution for the central rear seat belt of these vehicles will be systematically applied to prevent their use. Our Contact Centers and station managers have been mobilized to guarantee the correct implementation of this withdrawal and prevention campaign and to duly inform our customers. If you have any doubts or questions, please contact us at the most convenient phone number for you from the following list: FRANCE Tel: +33 1 70 95 14 01 GERMANY Tel: +49 40 520 18 81 16 ITALY Tel: +39 6 96 70 98 98 PORTUGAL Tel: +351 219 42 62 63 SPAIN Tel: +34 911 879 843 UNITED KINGDOM Tel : +44 371 38 40 125 Our sincerest apologies for any inconvenience caused by reasons beyond our control. CUSTOMER SERVICE TERMS AND CONDITIONS FLEX FUEL SERVICE ABOUT US MEMBERS OF: © 2018 Goldcar.es Legal notice | Privacy Policy | Cookies | Goldcar Mobile