EN Open Source Databases Expert, ultra-responsive, commercial-grade open source database support services Overview Services Why Rimini Street Additional Resources Contact Us Open source database support services for enterprises Read Datasheet Optimize IT investments and leverage databases based on business needs To save on license and support costs, speed time to results, and avoid license compliance issues, enterprises are steadily increasing their use of open source databases, which have now surpassed commercial databases in popularity.1 Yet there is a gap in open source database support for enterprises. Trial-and-error self-support and open source community support are generally insufficient to allow IT organizations to meet service level requirements of business applications or to bring nonproduction workloads under their administration. Rimini Street fills the gap in open source database support, enabling enterprises to fully leverage open source to free resources and further optimize IT investments. Enterprises enjoy the same customer-focused, commercial-grade, ultra-responsive database support services for PostgreSQL, MySQL, MariaDB, and MongoDB that Rimini Street delivers for more than 1,300 commercial database clients — internally deployed and in most clouds. 1https://db-engines.com/en/ranking_osvsc Services Commercial Grade Expedited Issue Resolution 10-Minute Response Time for Critical P1 Issues Equip enterprise IT organizations with ultra-responsive, expert database support services and follow-the-sun resolution for production and nonproduction workloads, 24x7x365. Replace the response delays and uncertainty of open source communities — and the issue escalation process of commercial vendors — with rapid global L4 support. Rimini Street guarantees a 10-minute or less response for P1 issues, and 15-minutes or under response for P2 issues. Customers set the priority — always. Assigned Support Engineer In the Cloud Advisory Services Clients have dedicated Primary Support Engineers (PSEs) averaging 15 years of experience — and backed by 600+ fellow engineers globally. Run databases locally hosted, in a co-lo, or in the public cloud (such as AWS, OCI, Microsoft Azure, or Google Cloud). Rimini Street supports wherever, whenever. Capitalize on included security advisory, integration advisory, and database migration advisory services to plan effectively and mitigate disruption. Advanced Security and More Database Management Database Migration Leverage optional database assessment, advanced database security, monitoring, and health check services to help ensure resilience and meet business service levels. Optional services help relieve IT staff of all elements of database management including deployment, change management, and backup and recovery. Optional services to help migrate databases smoothly — from general-purpose to mission-critical — throughout the database journey. Compare the value Database Support Features Rimini Street Open Source Community Support Services Repository and documentation fixes Operational and configuration support Installation and upgrade support Named, regional Primary Support Engineers with an average of 15 years’ experience 24x7x365 support 10-minute guaranteed response SLA for critical P1 cases with 2-hour update communications Performance support Interoperability and integration support Diagnostics Virtualization support Strategic Services Technical, functional, and roadmap advisory services Cloud advisory services License advisory services Security advisory services Interoperability and integration advisory services Monitor and health check advisory services Migration advisory services Additional Services2 Database assessment services Advanced database security services Database management services Database monitoring services Database health check services Database migration services Global Professional Services 2These services may include products or services that are anticipated, in a current or future pilot program, or may have limited geographic availability and are subject to change. Supported Open Source Databases Rimini Street open source database support services include support for: Why Rimini Street Rimini Street enables enterprises to fully leverage open source databases. Better model Replace trial-and-error self-support and inadequate community support with expert, customer-focused, commercial-grade support and services from Rimini Street. Reliable, fast, complete. Better people Better outcomes Additional Resources Previous DATASHEET Rimini Street Advanced Database Security DATASHEET Rimini Street Database Health Check RESEARCH REPORT Survey Report: Licensees’ Insights into the Value of Oracle Database and Support Next Getting started is simple. Contact us to learn more. All fields marked * are required. Company Name * First Name * Last Name * Business Email * City * Country * Select... 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