What we do Business issues Case studies Blogs ClearSight Contact Twitter LinkedIn COVID-19 Integrated Response Toolkit Achieve safety and satisfaction in the post-COVID-19 economy with our latest toolkit which is available now. The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening. As many outlets re-open, a simple checklist is not enough to ensure both safety and customer satisfaction. Customers must be made confident that standards are being upheld by regular third party checks. BVA BDRC specialise in a market-leading mystery shopping product which combines customer experience assessment, COVID standards and behavioural economics. Our 'EPIC' Framework helps us to identify what matters the most for the customer and how you can keep getting it right, creating genuine connections. The integrated toolkit keeps your COVID response data in one central dashboard, all organised and managed by BVA BDRC. The primary sources of data are external evaluations (mystery shopping). Our approach means BVA BDRC can assess important customer satisfaction measures whilst also providing a COVID response check. Additional extras include internal checks, customer feedback and online reviews all integrated into a real-time online dashboard. The dashboard allows for auto-generated action plans, COVID alerts, and the expert reporting you've come to expect from BVA BDRC. External Evaluation (Mystery Shopping) Monitor Customer Experience Service Standards Brand and Merchandise EPIC Framework - behavioural science (additional output) Consultative debriefs with the management team (additional output) Focused Health and Safety Checks Educate staff about health and safety measures and their implications Promote COVID operational awareness and preparedness via mystery shop evaluations Recognise successful locations with a ‘Pass’ certificate Optional Extras Internal Evaluations (Internal Check) Perform on the web and/or mobile Integrate with existing operations mobile apps Social Media Reputation Management Protect your business and brand with Social Reputation Management Benchmark against competitors Customer Feedback Management Engage with solicited or unsolicited online surveys To find out more, download the full prospectus. For a quote and timescales, please speak to karen.small@bva-bdrc.com. Take charge of your COVID safety and customer satisfaction Read the prospectus to learn more DOWNLOAD You might also be interested in... Hubicus Quality Monitoring COGNITION Audits Increasing Online Gift Aid KEY BENEFITS Your key customer data in one dashboard Respond quickly to the new challenges faced during COVID-19 Auto-generated action plans and COVID alerts CASE STUDIES CONTACT Blogs What we do Business issues Case studies Blogs Contact Coronavirus Connect Latest opinion Five things we learned from our mystery visits to Scottish Attractions Sustainability in Indonesia – it’s development stupid! Cultural attractions ‘should’ inform visitors about links to slavery - our research reveals Latest tweets @BVA_BDRC Yesterday we hosted a Christmas event in support of @Coram, where we decorated our own gingerbread cookies, put up decorations in the office and on our tree, enjoyed mulled wine and listened to some Christmas music! A massive thank you to everyone who donated and came along!pic.twitter.com/XyfEVmfQCM Arrived #ScotTourismConf @eicc just in time to catch #JonYoung of @BVA_BDRC sharing latest insights about customer sentiment, comfort levels, desire to visit attractions etc. Visitor sentiment research like that commissioned & shared openly & freely by @alva_uk has been criticalpic.twitter.com/TQnWjwyc2j BVA BDRC Privacy Notices Terms & Conditions Corporate Social Responsibility Careers at BVA BDRC Statutory Information Quality Policy