Solutions Products Company News and events Support How can we help you? Customer service Register your product Calibration / Repairs Warranty / Returns FAQ Customer service Compliance monitoring and ignition interlock program customers Commercial, automotive and private customers Dealers, distributors and retailers Register your product Registering your product with ACS helps ensure your warranty is in good standing. If registering multiple units of the same model, simply separate each serial number with a comma. Please complete all required fields (*) before submitting: First name Last name Company E-Mail Phone number Address City Country …select your country Aaland Islands Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Ascension Island (British) Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Curacao Cyprus Czech Republic Democratic Republic of Congo Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France, Metropolitan French Guiana French Polynesia French Southern Territories FYROM Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and Mc Donald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Republic of Kosovo, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somalia South Africa South Georgia & South Sandwich Islands South Sudan Spain Sri Lanka St. Barthelemy St. Helena St. Martin (French part) St. Pierre and Miquelon Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania, United Republic of Thailand Togo Tokelau Tonga Trinidad and Tobago Tristan da Cunha Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Vatican City State (Holy See) Venezuela Viet Nam Virgin Islands (British) Virgin Islands (U.S.) Wallis and Futuna Islands Western Sahara Yemen Zambia Zimbabwe Province/State …select your province/state Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Québec Saskatchewan Yukon Territory Postal code / ZIP Contact method E-Mail Phone number Name of dealer Date of purchase Product name ...select a product Alcohol Reference Solution ALCOLAB™ ALCOLAB™ testpoint ALCOLOCK™ GR ALCOLOCK™ L series ALCOLOCK™ LR ALCOLOCK™ V3 ALCOLOCK™ WR3 ALCOSCAN™ ALCOSENTRY™ ALCOSIM™ ALCOSIM™ Calibration Bench ALERT™ J4X ALERT™ J5 ASIV DRIVESAFE™ élan DRIVESAFE™ elite DRIVESAFE™ exec DRIVESAFE™ express DrugWipe® S evōc Metrological Test Bench Oval Pressure Tube RELIANT™ EMU Round SAF’IR™ SAF’IR™ Evolution Square WipeAlyser® DrugWipe® A Serial number Calibration / Repairs It is recommended that you have your device calibrated at least once per year and that only qualified technicians perform maintenance of any breath alcohol tester. STEP 1. Complete the Service Request Form STEP 2. Print a copy and sent it along with the unit to: Alcohol Countermeasure Systems Corp. 60 International Boulevard Toronto, Ontario M9W 6J2 CANADA Attn: Service service@acs-corp.com For more information about calibration services please refer to the calibration FAQ section. Warranty and returns This section is for services covered under Warranty only. For information about calibration and other services click here ACS breath alcohol testers are warranted to be free from defects in workmanship and material for one(1) year from the date of purchase. It is recommended that only qualified technicians perform maintenance of any breath alcohol tester. If you require warranty services please complete and follow the instructions in the Return Material Authorization(RMA)form below. Note that we may contact you for furhter information if necessary. Once it has been approved we would issue a RMA number and send it to you along with other instructions by email, or fax. Please do not ship any products back to Alcohol Countermeasure Systems Corp without a valid RMA number. If you have problems submitting this form please call Customer Service at 1-416-619-3500 for assistance. Upon receiving your RMA number you may send your product to: ACS Warranty Services 60 International Boulevard Toronto, Ontario M9W 6J2 CANADA Attn: Service service@acs-corp.com Important note Unless agreed upon, the customer is responsible for all shipping costs and must insurce the package for the purchased value. Whenever returning an item to Alcohol Countermeasure Systems Corp, we require the following: Please return all products with original documentation. Retrn all parts and/or accessories. The actual replacement cost for missing items will be deducted from your refund/credit. Clearly place the RMA# on a label and attach it to the outside of the box Place this form inside the box. Request RMA Number FAQ Breathalyzers Ignition Interlocks Calibration Fuel Cell Products How accurate are the breath test results? How can I choose the best breathalyzer for me? How often do I need to calibrate my device and how much does it cost? How do I get my device calibrated? Do I need to use a mouthpiece and if so, can I reuse each mouthpiece? What do the readings on the display mean? Do the results on the display show BAC(Blood Alcohol Concentration) or BrAC(Breath Alcohol Concentration) levels? Are the sensors used in the breathalyzers the same sensors used by law enforcement devices? Can I use my breathalyzer outdoors during winter? What is the best way to maintain my breathalyzer? What happens if I leave my breathalyzer in my vehicle? Is there a warranty for my device? What does it cover? What should I do if my device is malfunctioning? Can I extend the warranty for my breathalyzer? Subscribe to our newsletter SOLUTIONS Commercial Compliance OEM Law enforcement Criminal justice Health and safety Consumer Metrology PRODUCTS Ignition interlocks Breath alcohol testers Drug screening devices Metrology Monitoring units Accessories COMPANY News and Events Innovations Careers Contact SUPPORT Customer service Product registration Calibration and repairs Warranty and returns FAQ Privacy Policy Terms of Use Terms of Sale After Sales Service Policy Trade-Mark and Trade-Name Policy Service Delivery Standards Canada Service Delivery Standards USA Program Services Canada Program Services USA © 1996 - 2021 Alcohol Countermeasure Systems Corp. All rights reserved.