PRIVATE CUSTOMERS BUSINESS CUSTOMERS SERVICE ONLINE SERVICE CONTACT COMPANIES Home page Private customers natural gas warmth House connection Installers Manhole tickets Our offers: Yes, I am interested in the products of Stadtwerke Erdgas Plauen! By entering your postcode, you can check the availability and price at your delivery point. POSTCODE: Did you know...? What does "thermal gas billing" mean? The meter reading at the beginning and at the end of the accounting period is given in cubic meters (m³) on the annual invoice. The difference between the two meter readings gives the billing volume. This billing volume is calculated with the condition number and the calorific value (corresponds to the thermal factor) of the natural gas. In order to precisely determine the heat content of the natural gas, the thermal factor therefore takes into account the average calorific value (i.e. the chemically bound thermal energy of a cubic meter of natural gas), the gas pressure, the gas temperature and the mean local air pressure. In this way, the state conditions of our natural gas are adapted to the respective place of consumption. For you, this means that your natural gas purchase is not billed in cents / m³, but rather in cents / kWh for each amount of energy supplied. MORE FAQ'S Make it easy for yourself ... We want you to feel that you are in good hands. Our customer service team will be happy to answer any questions you may have about your energy supply - by phone or here via the Internet. If you would like to speak to our advisors in person, call our customer service by telephone (03741) 2602 - 222 . We are happy to answer your questions from 8 a.m. to 5 p.m. Or you can visit us from 8 a.m. to 5 p.m. in our customer office at Hammerstraße 86a. You are welcome to use our online service . At any time, day or night - and with the certainty that your request will be processed as quickly as possible. Where warmth lives. We can do a lot for you. © 2016 Stadtwerke Erdgas Plauen Hammerstraße 86 a 08523 Plauen Phone 03741 / 2602-0 Fax 03741 / 161-103 Private customers natural gas warmth House connection Installers Manhole tickets Business customers Natural gas for business customers Thermal services Installers service Energy advice Energy saving tips Funding programs Information about natural gas Sample invoice security Downloads FAQ's Online service Contact How to contact us contact form imprint Companies Stadtwerke Erdgas Plauen Our core business engagement The city of Plauen Network operation