SEARCH VENUES HOME ABOUT NEWS CSR CAREERS GROUP PARTNERS GET IN TOUCH SAFER GAMBLING Safer Gambling. Although gambling and gaming should be enjoyed as a recreational activity, it can cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance. Merkur 360 Program Our Merkur brands are setting new standards of player protection with the launch of 360 – a programme which cements the company’s continuous commitment to social responsibility. 360 has been developed following close consultation with the Global Gambling Guidance Group (G4) whose accreditation programme helps organisations to establish a responsible gambling culture and implement initiatives that minimise the harms caused by problem gambling. G4’s wide-ranging audit, which included a cultural assessment based on interviews conducted among staff working at all levels of the organisation, was documented in a dedicated Gauselmann UK specific Action Work Programme. Although gambling and gaming should be enjoyed as a recreational activity, it can cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance. All of our venues operate a “Think 25” policy, whereby photographic ID is required to gain entry to over 18 areas. With an independent test pass rate at over 94% for the past 3 years our venues surpass the hospitality industry standard. Staying In Control is a key part of our messaging in venue. Leaflets can be found in the venue and in private areas like the toilets. The Golden Rules of playing Fruit Machines or Bingo are: Playing in our venues is buying fun, not investing money Only play with money you can afford to lose Set limits on how much you will spend Playing within your means can be fun and exciting Spending outside your means can create problems for yourself and others Our venues are also a part of the PlayRight app scheme whereby you can download an app to: Set the days you want to play only Set the times of play or amount of time you want to be in the venue See our teams in venue for more information or download from the Apple or Google stores. If you show signs of or feel the need to take a break our teams are on hand to help. Taking a short break can help, but you may need to consider our Self-Exclusion scheme. During the self-exclusion period, you will not have access to gambling on our premises or premises in the area or nationally (Bingo Licensed premises). We will also stop sending you any marketing materials. The minimum period for self exclusion is of 6 months and can be set to last up to one year. At the end of the self-exclusion period you will need to complete a re-instatement form to be able to return and play. Our teams will talk you through the process. BeGambleAware offers players advice on how to stay in control of their gambling and how to recognise a problem. Players who may be facing difficulty with their gambling can also call the GamCare helpline on 0808 8020 133. GamCare is the national centre for information, advice and practical help regarding the social impact of gambling. GamCare also provides a simple self-assessment online questionnaire for players concerned about their gambling. Merkur Bingo Limited Ancillary Merkur Bingo Limited NonRemote Merkur Slots Limited Remote Merkur Slots Limited Ancillary Merkur Slots Limited NonRemote Merkur Casino UK Limited NonRemote Merkur Slots Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 3266 Merkur Bingo Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 2630 Do you have any feedback or complaints? Click below where you can find options to give us your feedback, recognise excellent service from our team, and find help if anything has affected your experience or enjoyment of our venues. We appreciate that sometimes things may not meet our high standards. Feedback Business Enquiries For business and general enquiries contact: info@merkur-casino.com 01908 351 200 Press Enquiries For press enquiries contact: merkur@sourcemc.co.uk 01133 801644 Social Media Find our Social Media at: facebook.com/MERKURCasinoUK twitter.com/MERKURCasinoUK Office Address To get in touch with our Head Office contact: MERKUR Casino UK, Seebeck House, 1A Seebeck Place, Knowhill, Milton Keynes, MK5 8FR Site Map Home About News CSR Career Group Partners Get In Touch Safer Gambling GAMBLE RESPONSIBLY Gambling should be fun. If gambling is causing you a problem, contact BeGambleAware for confidential advice and support: National Gambling Helpline 0808 8020 133 Website: www.begambleaware.org MERKUR Casino UK is committed to ensuring that gambling is kept free from crime and disorder, ensuring gambling is conducted in a fair and open way and the protection of children and vulnerable adults. 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