Tokyo Metro App Mobile Contact Us site map Tokyo Metro Home Contact Us When you forget something When you forget something Information on contact information, pick-up location, and pick-up method when you forget something. Flow of things left behind Lost and found search system Lost and Found Inquiry Form Usage Flow of things left behind Forgotten items that could not be returned to the customer or contacted the customer on the day they were forgotten will be collected at the Lost and Found General Handling Office the next day (nighttime items may be the day after next), 3 It will be stored for up to 4 days. After that, it will be transferred to the Lost and Found Center of the Metropolitan Police Department, so please contact us during this period or visit the Lost and Found Center for confirmation. Anything left behind after being transferred to the Lost and Found Center of the Metropolitan Police Department will be stored for 3 months. * Caution 1 Umbrellas, gloves, mufflers (shawls, scarves, handkerchiefs, etc.) are often similar, so please visit the station or the Lost and Found General Handling Office directly to check. * Caution 2 When you receive your lost item, please bring your official certificate (driver's license, health insurance card, etc.) and your seal (stamp-type seal is also acceptable). * Caution 3 In the case of an agent, a "power of attorney", the official certificate of the delegate and the agent (copy is also possible for the official certificate of the delegate) and the seal of the agent himself (stamp type seal) Is also possible) is required. Please download the power of attorney from the link below and print it out for use. Power of attorney (PDF: 54KB) * Caution 4 If a holiday is in between, the date to send to the Lost and Found Center of the Metropolitan Police Department will be different. In addition, some lost items are stored at the Lost and Found Center without sending them to the Lost and Found Center of the Metropolitan Police Department. Flow from finding Shide date at Shide station Date to send to the Metropolitan Police Department Saturday Sunday Next Friday Monday Next Monday Tuesday Next Tuesday Wednesday Thursday Next Wednesday Friday Next thursday Lost and Found General Handling Office phone 03-3834-5577 business hours 9:00 to 20:00 (open all year round) place In front of the Tokyo Metro Hibiya Line Ueno Station commuter pass Ueno station yard map Lost and Found General Handling Office Entrance Lost and found search system We have introduced a "lost and found search system" that enables quick search for lost and found items from each station, general handling office for lost and found items, and customer centers, and promptly responds to inquiries about lost and found items. With this system, when a station employee keeps a lost item, it is possible to search for the lost item at each station or customer center by registering the characteristics of the lost item. Lost and Found Inquiry Form Usage For inquiries regarding lost items, please check the following notes and contact us using this inquiry form. We may call you to confirm the details. If you cannot contact the customer, we will send the found item (forgotten item) to the Lost and Found Center of the Metropolitan Police Department according to the above "Flow from the found item", so please enter the phone number and e-mail address correctly. Raw foods will be stored until the night of the day they are found, after which they will be discarded. お忘れ物を受け取るときには、公的証明書（運転免許証・保険証等）と印鑑（スタンプ式の印鑑も可）をお持ちください。 代理人の場合は「委任状」と委任者および代理人の公的証明書（委任者の公的証明書については、コピーも可）と代理人ご本人の印鑑（スタンプ式の印鑑も可）が必要です。 委任状は下のリンクからダウンロードし、印刷してご利用ください。 委任状 （PDF:54KB） 携帯電話のお忘れ物は、電話番号確認のために操作させていただく場合もございます。 傘、手袋、マフラー類（ショール、スカーフ等）については、類似品が多いので、直接駅またはお忘れ物総合取扱所にご来所のうえ、ご確認願います。（※注意1） ※注意1下記につきましては、お名前などの特徴がない場合が多く、メール・電話でのお問い合わせでは特定ができません。 傘・手袋・マフラー類（ショール・スカーフ）等の類似品の多いもの かぎ、アクセサリー等の小さなもの めがね、帽子等の特徴のないもの 東京メトロ各路線（銀座線・丸ノ内線を除く。）につきましては、直通運転を行っておりますので、直通運転先で拾得されることもございます。東京メトロとあわせまして、下記の鉄道会社へのご確認もお願いいたします。 日比谷線 東武鉄道 東西線 JR東日本 東葉高速鉄道 千代田線 JR東日本 小田急電鉄 有楽町線・副都心線 東武鉄道 西武鉄道 東急電鉄 横浜高速鉄道 半蔵門線 東急電鉄 東武鉄道 南北線 東急電鉄 埼玉高速鉄道 東京都交通局 お客様のお名前・ご住所・お電話番号といった個人情報およびお問い合わせいただいた内容につきましては遺失物捜索時の確認目的の範囲で、関係する弊社内の部署ならびに、他鉄道会社に通知する場合がございますのでご了承ください。 * Caution You can also find out what you have left behind by contacting the Customer Center or the Lost and Found General Handling Office. 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