Carlton Bingo Clubs Online Bingo Slots Community About Us Online Promotions Chat Rooms Bingo Prizes New Online Bingo Site Like us on Facebook Carlton Online Bingo are also on Facebook where players can join in the fun and play our competitions and quizzes as well! Find us on Facebook Home Online Bingo New Online Bingo Site All Change at Carlton Online New Website Carlton Online have created a brand new website which will be going live on Thursday 12th September 2013. The new website is much more exciting and will have a new and feel making it much easier to navigate around. New Online Bingo Site On the same day Carlton Bingo are changing bingo providers to create a new and more vibrant playing experience for you, the player. It does not require you to take any action at this time. Your account details will be automatically changed over on Thursday 12th September and to activate your account on our new site you will be promoted to click an "OPT IN" box on your first visit. If you click "OPT IN" you will be able to use your same USER NAME and PASSWORD as before and your funds will be automatically transferred over. At Carlton, we take your security very seriously indeed and our new partner, GTechG2, are regulated by the Gibraltarian Gambling Commission. While we can transfer your USER NAME and PASSWORD we cannot transfer your debit card or credit card information so you will have to enter those details yourself in MY ACCOUNT. Always Help Available If there is anything you are unsure about prior to the transition then we have compiled a Customer Q & A list below to assist you. If you are still unsure please contact Carlton Bingo directly by email to mail@carltonclubs.com. The chat room moderators will aslo be there to assist you and answer questions where possible. From Thursday 12th September our new site will have email and telephone assistance to help you through the transition. You can telephone Customer Support on 0800 376 5619 or email support@bingoresponse.com. Constant Communication Carlton Bingo will be in communication with you throughout the process via email as well explaining the process and telling you about the great offers we have in store for you as well. In addition there will be all kinds of great introductory offers bespoke to you as a player. Questions & Answers Q; How do I know my Details are safe in the transition? A: Online Bingo is strictly regulated and at Carlton we take our responsibility very seriously indeed. Like our old provider, our new partner is strictly monitored by the Gibraltar Gambling Commission. Q; What happens to my money in my account when I "OPT IN" and transfer over? A; Carlton have arranged for the monies to be transferred overnight on Thursday 12th September to ensure your funds are waiting for you. We will also ensure and Bonus Monies are moved as well. But please remember to "OPT IN" when prompted on Thursday 12th September on the new site! Q; What if I am still not convinced? A; If you still have any concerns, you can either play off your existing funds or look to withdraw and redeposit on the new site. You can then still "OPT IN" when prompted on Thursday 12th September and use your existing User Name and Password. Q; What if my account is locked or suspended by Playtech and I want to withdraw my monies? A: On our site all cash handling is done between PLAYTECH and the PLAYER and you should look to contact them using the LIVE HELP on their site. They cannot keep the money from you even though your account is locked or suspended. Q; Why can't you transfer my bank account details across? A; Online Bingo is strictly regulated and we are unable to do that. So even though you have "OPTED IN" you will still have to enter your bank details again. Q; What if I do not "OPT IN" on or after the Thursday 12th September? A; If you do not "OPT IN" then you will be invited to join the site as a new player and you may not be able to use your old USER NAME, PASSWORD or CHAT ROOM NAME. Q; If I opt to open a new account can I still use the email address I previously used on my old account? A; Unfortunately not as we will have already transferred over your email address to your old account. Q; What do I do if I need to change my payment method? A; Please follow the instructions on the site, but remember to have less than £1.00 in your bingo account. From the 12th September 2013 - Carlton Bingo gaming and financial transactions will no longer be undertaken by Virtue Fusion (Alderney) Limited, and will be run by a new operator. Visit our info page for more information. Should you have any problems or wish to have some assistance in making a withdrawal of your funds please call 0800 376 5619 or email support@bingoresponse.com. Your Club Play Online Your Security Terms & Conditions Filtering Programme Club Promotions Slot Games Privacy and Cookie Policy 18+ GamCare website by Blue2