Borderway Vehicle Finance Branches Contact Home Our Products Car Loan Calculator Dealers About Us Existing Customers Dealer Logon Back to news Borderway Finance Ltd receives Feefo Gold Trusted Service Award 2021 Published on 26 January 2021 Share Borderway Finance has for the second year running, won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service. Feefo gives Gold Trusted Service awards to businesses that have collected at least 50 reviews between January 1st 2020 and December 31st 2020, with a Feefo service rating of 4.5 and above. However, this year the criteria has been adjusted to avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic. Organisations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year, have been assessed on an average rating over the 24-month period covering 2020 and 2019. Mike Deans, Managing Director commented: “We’re very excited to receive this award from Feefo for the second year running, because it’s based on the feedback of real customers, who are the most important judges of all. "It recognises how hard we work to give all our customers the best possible experience, even in a year as tough as 2020 with most of the team working remotely and balancing work with home schooling, in some cases. Despite challenges faced by both office and home working, everyone at Borderway Finance is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.” Congratulating Borderway Finance on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. “This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible. “I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.” Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions. Found this interesting? Back to news Borderway Finance PERSONAL Hire Purchase Lease Purchase Car loan calculator BUSINESS Business Finance Options Business Hire Purchase Business Lease Purchase ABOUT Why Borderway? Our Team Contact Us SOCIAL Twitter Facebook LinkedIn Instagram Borderway Finance Ltd is authorised and regulated by the Financial Conduct Authority and entered in the Financial Services Register under Register Number 670091. Borderway Finance Ltd is a wholly owned subsidiary of Cumberland Building Society whose head office is Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF (info@borderwayfinance.co.uk). We are not authorised to sell insurance products but are authorised and regulated by the Financial Conduct Authority and registered in England with company number 03048466. VAT Reg. No: 183 0232 36. Finance available subject to status and certain conditions. Finance available to UK residents aged 18 and over only. Indemnities may be required. Call charges will vary. © Cumberland Building Society 2021. All Rights Reserved. Terms Privacy Accessibility Sitemap