“Caring for people is at the heart of everything we do ” COVID-19 Holywell’s staff provide our services safely in compliance with government guidelines for infection prevention and control. We keep our procedures under review in line with changing circumstances. For more information please click here. x We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok

“Care is at the heart of everything we do” Holywell Care Group provides professional care services to clients throughout the northwest of England, primarily local authority commissioners and private clients seeking the highest standards of personal care. We offer tailored care solutions to people of all ages who experience a wide range of issues including specialist dementia care, learning disabilities, challenging behaviour and a variety of complex and special needs. We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok

“At Holywell, we are always open, transparent and accountable” 1 What is a complaint? Holywell has a straightforward complaints procedure. We want always to improve the service we provide to the people who use our services, so it is important that anything that you are concerned about, dissatisfied with, or problems you have, or things that you are worried about are brought to the attention of the staff. We want to make sure that all matters, however slight, which concern Holywell’s services are brought to the attention of the staff. During regular assessments and reviews with you, our client, we will remind you about Holywell’s complaints policy and procedure. The staff of Holywell Care Group will always encourage you to speak freely about your concerns, fears and views. If you require an advocate, we will arrange for one to support you to make your views clear. 2 How to Complain COVID-19 Holywell’s staff provide our services safely in compliance with government guidelines for infection prevention and control. We keep our procedures under review in line with changing circumstances. For more information please click here. x We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok