Request an Account Change USD - US Dollar OUR CATALOG DECORATIVE LIGHTING GREENERY LICENSED BRANDS CUSTOM DESIGNS GALLERY VIRTUAL SHOWROOM SAMPLE SALE VIRTUAL SHOWROOM SALE Home FAQS FAQS If I am an existing customer, how do I login? Your "Username" is your email address. If you have forgotten or need to change your password, click "Forgot Password" to reset it. For security purposes you can edit your password in "My Account" once you have logged in. I have a retail business and would like to speak to a KSA salesperson directly to place an order. How can I contact them directly? Please email info@kurtadler.com; advise your store name, address, email address and phone number and a salesperson will follow up with you to create an account and place an order. Why is there an additional surcharge added to my invoice? After much consideration we regrettably feel it is necessary to add a 7% ocean freight surcharge to the bottom of each invoice on the total value of the product due to extreme freight increases that were unanticipated at the time we priced our products last year. The vast majority of the extra costs are being borne by us. The surcharge will be applied on all unshipped orders starting from January 1, 2021. We appreciate your understanding about this very difficult situation we are facing. I do not have a retail business; can I still order from Kurt S. Adler? Kurt S. Adler does not sell directly to consumers. Please use our Find a retailer option to locate a retailer in your area that may have the product you wish to purchase in stock. What is the minimum dollar amount for orders? Minimum dollar amount for the first order each calendar year is $500.00. I am a new business and I do not have any business references, can I still apply for a Wholesale Account? Yes, for further instructions on how to apply for a Wholesale Account without Business References please email info@kurtadler.com How do I file a claim? If you have a claim to file, please contact adjustments@kurtadler.com. Are licensed items purchased allowed to be included in Subscription Boxes or Product of the Month Offerings? It varies depending on the License. Please contact your sales rep or email info@kurtadler.com for further information. What is the Sample Sale, and do I need an account to purchase products? While we are a wholesale company, we are using this opportunity to sell our extra samples and some of our discontinued items, directly to the consumer, at wholesale cost. Consumers have access to shop www.kurtadlersamplesale.com without creating an account. If you are a retailer, and are interested in purchasing any of our closeout items, please contact us: sales@kurtadlersamplesale.com. Brighten up your inbox Subscribe WE ARE THE LEADING IMPORTER OF HOLIDAY DECORATIONS FOR 75 YEARS AND COUNTING. As a family-run company, we strive to make all employees, customers and vendors feel as though they are also a part of the family with customers and employees going as far back as 30, 40, and even 50 years! Our customers can attest to our high quality products that contain both the latest trends, and classic pieces. Kurt Adler and the Santa’s World brand showcase talented designers and iconic licenses with products from some 200 factories in 15 countries. READ MORE Information The Company Customer Service Find A Retailer FAQS Privacy Policy Sample Sale Showrooms Global Trade Shows Why Buy From Us Shipping & Delivery Secure Payment In The News Custom Designs Virtual Showroom My Account Sign In Become A Retailer View Cart My Wishlist Flippable Catalogs NYC Headquarters Kurt S. Adler, Inc. 122 East 42nd Street New York, NY 10168 info@kurtadler.com © 2021 Kurt S. Adler. All Rights Reserved.