Reset search query SUBMIT SEARCH QUERY CONTACT US Home Services IT Support Services and Enterprise Systems Maintenance MANAGED IT SUPPORT SERVICES Reduce IT support costs, increase user loyalty, and safeguard stable system performance with our team of experienced IT support engineers VALUE WE DELIVER WITH IT SUPPORT SERVICES TURN-KEY SUPPORT SERVICES Enjoy peace of mind with a top-tier SLA-based support tailored to your needs. We carefully track all KPIs and optimize processes to supply excellent service. FLEXIBLE PACKAGES AND SCOPE Choose from existing service packages or a custom offer tailored to your needs. We offer packages for different workloads, processes setup & full-cycle support. EASY AND FAST START Get the support service launched in only 10 days with minimum effort on your end. Our team will take care of all arrangements according to the ITIL best practices. DEVELOPMENT CENTER BACKING Get development support to create permanent solutions to issues from rare curing. Our support team is backed by 1,300+ IT experts who can help with fixes & advice. MANAGED 1&2ND LINE SUPPORT You can get outsourced IT support services delivered on a turn-key basis or covering only the areas you need and fitting into your existing process. As an IT support provider, we treat every user as a single baby making sure every ticket is processed fast and to a good quality. The team pays much attention to process & workflow optimization, knowledge base creation and management, as well as advanced training of our L1 and L2 engineers. PEAK RESOURCES & SUPPORT TEAM EXTENSION Apart from providing IT support-managed services, we also help our customers extend their existing teams with IT support engineers either on a long-term basis or as peak resources. Our experts easily merge into customers’ organizations and are actively involved in incident solving, troubleshooting, extended analytics and reporting, workflow and processes development. RELATED CASES L2 SUPPORT FOR AN AUTOMOTIVE GIANT’S WORKSHOPS WORLDWIDE (18/5 SERVICE COVERAGE) Our team monthly processed 2,500 requests with 45 min. average case handling time and 97% quality rate. Through the collaboration period we reduced case handling costs by 3x. 3RD LINE SUPPORT & MAINTENANCE Maximize your IT systems efficiency along with minimizing costs and potential issues with efficient support. Sigma Software 3rd line engineers and maintenance experts help customers reduce software systems’ TCO and ensure minimal downtime, excellent performance, and availability. We deliver adaptive, corrective, perfective, and preventive maintenance as well as systems upgrades, migration, enhancement, re-engineering, etc. to optimize your software systems landscape and make sure your IT ecosystem runs smoothly, reliably, and in a cost-efficient way. APPLICATION MANAGEMENT SERVICES Safeguard your applications’ availability, security, and smooth operations with our transperant turn-key services including application monitoring, performance management & enhancement, release management, incident and patch management, and many more. RELATED CASES ONGOING SUPPORT & MAINTENANCE OF 20+ SOFTWARE SYSTEMS FOR A LEGAL FIRMS’ CONGLOMERATE We provide corrective, adaptive, and preventive maintenance, operations support and improvements along with gradual replacement of outdated systems with a modern custom platform. IT SUPPORT SYSTEMS & PROCESSES SETUP Sigma Software team can help you define & optimize IT support processes, create IT Support knowledge base (incl. FAQ, check-lists, etc.), choose the best-fit support systems combination and tailor it to your needs. Moreover, our experts can automate your support processes through chatbots and add AI-enabled algorithms for smart tickets allocation. WORKFLOW CREATION & OPTIMIZATION Support team can create the workflow from scratch or perform workflow optimization for existing systems to reduce costs and increase work efficiency. One of the vital moments in any cooperation is to know point of contacts, critical paths of problem-solving process. Driven by ITIL framework standards, we create a complete service chain considering your project’s specifics. RELATED CASES HELPED OUR CLIENT TO SET UP AN END-TO-END SUPPORT SYSTEM FOR A SMART CITY PRODUCT The team has designed support processes & flows and launched IT systems for end-to-end process automation (customer portal, ticket tracking system & knowledge database). ANALYSIS We believe that IT support & maintenance bring the most value when tailored to your business needs. So, we start with the analysis phase, which usually takes about 3-5 days as we have done much homework to speed up the process. At this stage we: Analyze your needs, goals, existing process & limitations Elaborate & document the requirements Offer structured choices of what we can do for you SETUP As soon as the solutions have been agreed, we move on to the implementation part. At this stage, we make all necessary arrangements to launch the service according to the agreed scope. This takes up to 10 days on the average. At this stage we: Train consultants to work on the project Update your service infrastructure, embed tracking systems and tools Test the solution OPERATION Once the whole process, systems & tools are ready and tested, the actual support begins. During the operations, we focus on two aspects – stable & high-quality service delivery, and thorough KPI monitoring & improvements. At this stage we: Provide services within the agreed scope Monitor KPIs & provide you with regular reports and analytics Continuously work on service improvement & optimization INCIDENT MANAGEMENT SYSTEM MONITORING CONTINUOUS IMPROVEMENT APPLICATION MAINTENANCE Incident management process aims to restore a normal service operation rapidly enough to minimize the impact on business operations. Our system support engineers at all lines are focused on ensuring that we maintain the highest level of service quality and availability. WE DO: Turn-key Support services at 1st, 2nd, and 3rd lines Deep and precise investigation of every received incident Project team education according to your domain requirements & standards Tracking system setup to streamline app support services Ongoing service quality and customers satisfaction monitoring RELATED SERVICES SCROLL SCROLL TO TOP SIGMA GROUP SHORTCUTS ENGINEERING THE FUTURE © 2002–2021 Sigma Software Terms of Use Privacy Notice THIS WEBSITE USES COOKIES We use cookies to personalise content and ads, to provide social media features and analyze our traffic striving to give you the best, most relevant experience. You consent to our cookies if you continue to use this website. LEARN MORE OK