CORPORATE CAREERS PARTNERS SUPPLIERS CONTACT LOG IN/REGISTER English REQUEST A DEMO PRODUCTS SOLUTIONS SUPPORT RESOURCES HOW TO BUY INVESTORS ---Find a product--- 8200/8600 Series ACS 1000 ARU-100 AXS-100 AXS-110 AXS-200 AXS-200/350 AXS-200/360 AXS-200/610 AXS-200/620 AXS-200/625 AXS-200/630 AXS-200/635 AXS-200/650 AXS-200/805/855 AXS-200/850 Brix 1000 Verifier BRT-320A BV-1 Verifier BV-10 BV-110 Verifier BV-1100 Verifier BV-1200V BV-1200V-P BV-1200V-P-QAM BV-1500 Verifier BV-2000V BV-2042V BV-2050V BV-2060V BV-2062V BV-2070V BV-2080V BV-2100V BV-3100 Verifier BV-41XX Verifier BV-42XX Verifier BV-900V CableSHARK P3 CableSHARK RM CoLT-250+ CoLT-250S CoLT-350 CoLT-450 CoLT-450P COM-1010 B COM-1020 Core Network Testing CoVALT DET-1800 DFL-5720 Diameter Testing DSL Multiload Attenuator EM-550 and EM-551 EPC Testing EPC-SIM EPX-000 EPX-100 EPX-1000 EPX-16E EPX-200 EPX-2000 EPX-210 EPX-300 EPX-3000 EPX-400 EPX-500 EPX-5000 EPX-600 EPX-6000E EPX-610 EPX-6100 EPX-650 EPX-700 EPX-710 EPX-750 EPX-8 EPX-800 EPX-950 EPXam ETS-1000 ETS-1000G ETS-1000L EXD-350 EXFO Call EXFO Mobile Agent EXFO MobileXplorer EXFO NGN EXFO Vision EXFO Web Agent EXFO Worx EXFO Xtract EXpert IP Test Tools EXpert IPTV Test Tools EXpert VoIP Test Tools FastReporter 2 FCD-10B FCS-300 FCS-400 Femtocell Testing FG-7000 Fiber Guardian - Access(P2P)/Metro/Core Fiber Guardian — FTTx/PON (Point-to-Multipoint) Fiber Guardian - Ultra-Long-Haul FiberBasix 100 FiberBasix 50 FiberBasix 500 FiberVisor FIP-400 FIP-400B USB FIP-400B Wireless FIP-400-D FIP-400-SINGLE FIP-S1/FIP-USB FLS-110 FLS-130A FLS-140 FLS-2100 FLS-210A FLS-210B FLS-2200 FLS-2300B FLS-230A FLS-235B FLS-240 Pocket Pal FLS-2600 FLS-2600B FLS-2800 FLS-300 FLS-5800A FLS-600 FLS-600 NS-1548 FOMS FOS-120A FOT-02 FOT-10A FOT-20A FOT-300 FOT-30A FOT-40 FOT-50 FOT-5200 FOT-600 FOT-70 FOT-700 FOT-900PC FOT-90A FOT-910PC FOT-920 MaxTester FOT-930 MaxTester FPM-300 FPM-600 FPMD-5600 FPS-250 Nuview FTB Anywhere FTB OnDemand FTB/IQS-85100G Packet Blazer FTB/IQS-88100NGE/88100G Power Blazer FTB/IQS-8830NGE Power Blazer FTB-1 FTB-100B FTB-1400 FTB-150 FTB-1v2/Pro FTB-2/Pro FTB-200 V1 FTB-200 V2 FTB-2200 FTB-250 FTB-300 FTB-3920 FTB-3930 FTB-400 FTB-500 FTB-5220 FTB-5230 FTB-5230S/-OCA FTB-5240 FTB-5240B FTB-5240S/BP FTB-5320 FTB-5500 FTB-5500B FTB-5600 FTB-5700 FTB-5800 FTB-610 FTB-635 FTB-700G V2 Series FTB-720 FTB-7200B/7300B FTB-7200B-D FTB-7200D FTB-720C FTB-720G FTB-720G+ FTB-730 FTB-7300B FTB-7300D FTB-7300E FTB-730C FTB-730G FTB-730G+ FTB-735C FTB-7400B/7500B FTB-7400E FTB-74234C-B FTB-7500E FTB-750C FTB-7600E FTB-800 FTB-8000 FTB-8080 FTB-810 NetBlazer Series FTB-8100 FTB-8105 Transport Blazer FTB-8115 Transport Blazer FTB-8120/8130 Transport Blazer FTB-8120NGE Power Blazer FTB-8130NGE Power Blazer FTB-8140 Transport Blazer FTB-8510 Packet Blazer FTB-8510B Packet Blazer FTB-8510G Packet Blazer FTB-8515 Packet Blazer FTB-8520 Packet Blazer FTB-8525/8535 Packet Blazer FTB-85700 FTB-860 NetBlazer Series FTB-870 NetBlazer FTB-870Q NetBlazer Series FTB-870V2 NetBlazer Series FTB-880 NetBlazer FTB-8805 Power Blazer FTB-880Q NetBlazer Series FTB-880V2 NetBlazer Series FTB-890 NetBlazer FTB-890NGE NetBlazer FTB-9100 FTB-9106 FTB-9310 FTB-LTC/PSB/SPSB FTB-PSB FTBx-1750 FTBx-3500 FTBx-720C FTBx-730C FTBx-735C FTBx-740C-DWC FTBx-750C FTBx–88200NGE Power Blazer FTBx-8870/8880 Power Blazer Series FTBx-9150 FTBx-9160 FTBx-9600 FVA-3100 FVA-3150 FVA-3800 FVA-600 FVA-60B FVA-80 h323Flex Test Suite hssFlex Test Suite IMS Border Gateway Functions Testing IMS IP Centrex Testing IMS IP Presence Testing IMS P-CSCF Testing IMS S/I-CSCF Testing iOLM IQ-1100 IQ-1200 IQ-12001-02 IQ-12001-03 IQ-12001-4 IQ-12002 IQ-12003 IQ-12004 IQ-12004B IQ-12004B-MPT IQ-12005 IQ-12007A IQ-1500 IQ-1600 IQ-200 - IQ-203 - IQ-206 IQ-2100 IQ-2300 IQ-2400 IQ-2600 IQ-2600B IQ-3100 IQ-3200 IQ-3300 IQ-3400B IQ-5100B IQ-5150 IQ-5200 IQ-5240 IQ-5310 IQ-5320 IQ-5500 IQ-6100 IQ-7000 IQ-7200B IQ-7300B-B IQ-7400B-HLB IQ-7500B-B IQ-9100 IQ-9401 IQ-9600 IQ-9700 IQS-1100 IQS-12001B IQS-12002 IQS-12004B IQS-12004B-MPT IQS-12008 IQS-1500 IQS-1600 IQS-1700 IQS-2100 IQS-2150 IQS-2300 IQS-2400 IQS-2600 IQS-2600B IQS-2700 IQS-2800 IQS-3100 IQS-3150 IQS-3200 IQS-3250 MM IQS-3250 SM IQS-3250B IQS-3400B IQS-500 IQS-5100B IQS-5150 IQS-5150B IQS-5240S-P/BP IQS-5250B IQS-5320 IQS-600 IQS-6100 IQS-8105 Transport Blazer IQS-8115 Transport Blazer IQS-8120/8130 Transport Blazer IQS-8120NGE Power Blazer IQS-8130NGE Power Blazer IQS-8140 Transport Blazer IQS-8510 Packet Blazer IQS-8510B Packet Blazer IQS-8510G Packet Blazer IQS-8520 Packet Blazer IQS-8525/8535 Packet Blazer IQS-8805 Power Blazer IQS-88100NGE/88100G Power Blazer IQS-9100 IQS-9100B IQS-9106 IQS-9310 IQS-9401 IQS-9403 IQS-9600 IQS-9700 IQS-9800 LanPal100 LFD-100 LFD-200 LFD-250 LFD-250B LFD-300/TG-300 LFD-300B/TG-300B FiberFinder LS-220 - LS-230 LSS-3000 LSS-8000 LTB-8 LTK-1 LTS-3900 M2100 M5 Analyzer M9100 M9700 MAX-800 Series MAX-FIP MaxTester 610 MaxTester 630 MaxTester 630G MaxTester 635 MaxTester 635G MaxTester 700 MaxTester 715B MaxTester 720B MaxTester 720C MaxTester 730B MaxTester 730C MaxTester 940 Fiber Certifier OLTS MaxTester 940/945 Telco OLTS MaxTester DSL MCM-GbE Interface Series MLFL-100 MPC-100 MPI-800-NS MXS-9100 NetBlazer Series NetBlazer V2 Series Network Guardian G2 Node Optical Test Access Unit NQMSfiber NQMSvoice NR-9200 and NR-9200HR OFDR-1100 OG-5240 OHS-1700 OWA-9500 pB100A4 PM-110 - PM-120 - PM-190 PM-1100 PM-1600 POTDR-1100 PowerHawk PowerHawk Pro PPM-350B PPM-350C Prowla P1 proxyFlex Test Suite PSO-100 Series PSO-200 Puma 4000E Series Puma 4500A Series Puma 4600E PZS Series QA-604/805/813 QA-T QualityAssurer QA-604 RC-110 RC-900 RG-93 RTU-310 RTU-310G SA Plus SCM-GbE Interface Session Border Controller Testing SIP Proxy Testing sipFlex SPSB-EF STG Series SyncWatch-110 Test Access Module Kit TKS-610-88100G-400G TKS-CAL TL Series TransPort TravelHawk TravelHawk Pro VBR-310 VCS-10 VCS-15A VCS-20A Visual Guardian W2CM WA-1100 Wavemeter WA-1500 and WA-1000 Wavemeter WA-1650 and WA-1150 Wavemeter WA-4550 Wavemeter WA-4600-NIR Wavemeter WA-5900 WA-650 Wavemeter WA-7600 and WA-7100 Wavemeter Active Discontinued Newest Request a Quote Product and Pricing Info Contact us Find a Local Sales Contact Home / How to Buy / Policy Regarding Gray Market Facebook LinkedIn Twitter Policy Regarding Gray Market EXFO Inc. and its affiliates (hereafter EXFO) aim for the highest standards of ethical conduct and integrity in all areas of its activities. With the opening of international borders and the use of the Internet to sell products, gray market equipment has become extremely common in the telecommunications industry. EXFO’s goal is to protect its customers and its authorized sales channel from the negative impact of Gray Market Products. This policy does not limit or restrict resale of products as permitted under EXFO’s Sales Terms and Conditions or other contractual terms between EXFO and its customers, distributors and sales representatives. EXFO’s Definition of Gray Market and Gray Market Products Gray Market is a market where products are traded through distribution channels that are legal but remain unofficial, unauthorized, or unintended by the original manufacturer. Intermediaries using such channels to distribute products are considered to be part of the Gray Market (hereafter Unauthorized Intermediary). EXFO considers that a product originates from the Gray Market (hereafter Gray Market Product) in the following situations: A product is sold by an Unauthorized Intermediary. A product is designed and destined for a particular market and sold on a second market. A product is resold, despite being reported lost or stolen. Identification of Gray Market Products and EXFO’s Authorized Distribution Channel Sales of Gray Market Products can take many forms, such as online sales or auctions of surplus equipment. One of the first indicators to identify a Gray Market Product is the price. If the price is considerably less than most other distributors and/or the prices on an official EXFO quotation, chances are that the product originates from the Gray Market. Another good indicator is to verify whether the sales representative is listed on EXFO’s website. To consult the list of EXFO’s authorized distributors and sales representatives, click here. EXFO’s Position on Gray Market When products are purchased on the Gray Market, rather than through an authorized EXFO distribution channel, EXFO is unable to guarantee the source and quality of those products nor the local safety regulations and certifications (CE, UL, etc.). EXFO will not honor warranty, install, maintain, repair, calibrate, provide technical support nor make any support contracts available for Gray Market Products. EXFO’s software licenses are non-transferable without the prior written consent of an authorized officer of EXFO and are protected under Canadian, US or foreign intellectual and industrial property laws, including for example, copyright, patent, service mark and trademark. Hazards and Difficulties Associated with Gray Market Products Customers should know that Gray Market Products will not be eligible for support, installation, maintenance, coverage under a warranty, calibration services and any other technical support and services. EXFO will not be in a position to help customers with Gray Market Products, the Unauthorized Intermediary should be contacted for warranty and any requests for services. In addition, Gray Market Products may come with: Incorrect or missing accessories (e.g., powercord or adapter not provided or quality not verified by EXFO) Incomplete functionality Missing, incorrect, or illegal software copies that may not function Missing original documentation A serial number that cannot be registered with EXFO within the customer’s geographical territory Refurbished Products If a customer is looking for a simple way to deal with budget constraints and still obtain reliable, fully qualified equipment, EXFO's refurbished products should be considered. Refurbished EXFO products are qualified and calibrated by EXFO, come with six (6) months or one (1) year of warranty depending on the age of the instrument. Refurbished EXFO products are also available in various configurations. You can consult EXFO's comprehensive list of available refurbished equipment and multiproduct packages. Contact Information If you have any questions about this Policy on Gray Market, please contact us. 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