Product Solutions Resources Partners Pricing Support Talk to an expert Get free trial Login GitLab vs Jira Service Desk Decision Kit Jira Service Desk is software built for both internal and external support. Employees and customers can submit help requests to support teams through a customer portal, via email, or through an embedded widget on your site. Support agents can then work on these requests, tracked as issues in a queue. Feature Comparison FEATURES Issue Board Types SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Issue boards/dashboards reflect an organizations flow for processing work items. These boards can reflect individualized workflow or follow established patterns. Issue board types with established patterns (such as Scrum and Kanban) can make setup of new boards easier. See issue for details Time Tracking SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Time Tracking in GitLab lets your team add estimates and record time spent on issues and merge requests. Learn more about Time Tracking Advanced Time Tracking SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Able to capture individual time reporting for specific assigned tasks and then to allocate labor costs to the appropriate project. Specific features would include: estimate, actual, cost, reporting. Roadmaps SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Visualize multiple epics and milestones across time in a roadmap view. Learn more about Roadmaps Portfolio-level Roadmaps SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Establish product vision and strategy, gain progress insights, organize, govern and shape the effort of multi-disciplinary teams with portfolio-level roadmaps. Learn more about Roadmaps DevOps Pipeline SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Able to establish visibility into the end to end DevOps pipeline so the entire team is aware of pipeline status and can contribute to overall success. Requirements Management SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Gather, document, refine, and track approval of business and system requirements. Define traceability between requirements and other requirements, code, or test cases. See direction page for details Satisfy Requirements from CI/CD pipelines SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE This powerful feature uses the GitLab single-application model to allow testing run in the CI/CD pipelines to satisfy your requirements. This automates the cumbersome task of identifying satisfied requirements, and enables your organization to focus on delivering value. See direction page for details Import & Export Requirements SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE To better collaborate with external groups and organizations, requirements can be imported and exported in CSV format. This allows teams to use a single interface for development and testing against requirements. See direction page for details Quality Management SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Define and plan test cases, maintain test execution results and create a backlog of work from failed tests. See direction page for details Create test cases from within GitLab SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Create and view test cases from within GitLab. This allows for seamless collaboration between contributors. See direction page for details Service Desk SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Allow external users to create issues in your GitLab instance without an account and without access to anything except their issue. Manage tickets from the GitLab interface. Learn more about Service Desk Portfolio Management SaaS FREE PREMIUM ULTIMATE Self-Managed FREE PREMIUM ULTIMATE Plan and track work at the project and portfolio level. Manage capacity and resources together with Portfolio Management. Learn more about Portfolio Management Twitter Facebook YouTube LinkedIn Why GitLab? Product Solutions Services DevOps tools Is it any good? 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