Better Business Bureau® Set my location Menu Find Near US Search HomeTexasFort WorthPool ManufacturersPool Quest, L.L.C. SharePrint Business Profile for Pool Quest, L.L.C. Pool Manufacturers At-a-glance Contact Information 5501 E Interstate 20 Fort Worth, TX 76119-7042 http://pool-quest.com Email this BBB (817) 590-8108 Want a quote from this business? Get a Quote Customer Reviews 3/5 Average of 2 Customer Reviews Read Reviews Start a Review Customer Complaints This business has 0 complaints Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 12/10/1998 Years in Business: 26 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Business Details Location of This Business 5501 E Interstate 20, Fort Worth, TX 76119-7042 Email this Business BBB File Opened: 5/13/1998 Years in Business: 26 Business Started: 2/11/1995 Business Started Locally: 2/11/1995 Business Incorporated: 7/19/1999 Accredited Since: 12/10/1998 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Type of Entity: Limited Liability Company (LLC) Business Management Mr. Walter Meek, President/Owner Contact Information Principal Mr. Walter Meek, President/Owner Additional Contact Information Fax Numbers (817) 590-0627Primary Fax Read More Business Details Customer Complaints 0 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Customer Reviews 2 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Gary H. (1 star) 11/29/2019 WARNING!!! STAY AWAY!!!! I paid $78,000 for a pool with Pool Quest. Walter the owner is not a man of his word. The walls on my pool started falling down within 4 months. He drug us along for three months, long story short, he is not willing to fix anything, he says we need to pay for it. I wish I could post pictures on here. My pool looks like trash. We feel horrible! We literally feel like we were robbed by Walter M*** and Pool Quest. pool installed March 2019 pool walls started to fall July/August 2019 Pool Quest, L.L.C. Response 12/03/2019 We appreciate your customer feedback and value your opinion. Unfortunately, in this case, the perception isn’t reality. Multiple thorough inspections of the project show the pool shell and decking to be structurally sound and level. The referred “wall movement”, took place independently of the pool shell and in the seating wall around the perimeter deck. This movement occurred due to excessive hydraulic soil expansion as a result of poor drainage. This hydraulic soil expansion concern was brought to the customers attention and addressed with a drainage proposal prior to starting construction in the backyard. Additional documentation was even produced and signed by both parties prior to breaking ground that expressed our concern with the drainage issues that were existing in the backyard. Our drainage solution proposal was not accepted due to cost and therefore as stated in the agreement that was signed, that we cannot be held responsible for soil movement due to existing drainage problems that remain in the backyard. In an effort to continue to provide excellent customer service, we helped them seek out 3 additional stabilizing resource companies to help minimize the potential for wall movement in the future. Once addressed, we even offered to repair the stonework at no additional cost. The pool project turned out beautiful and Pool-Quest has fulfilled its contractual obligation to its entirety. Read 1 More Customer Review Business Categories open category: Pool Manufacturers open category: Pool Contractors open category: Pool Service open category: Landscape Design open category: Irrigation Consultants Local BBB BBB serving the Heart of Texas More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. 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