COOKIE NOTICE T&CS COMPLAINTS AND CONCERNS Complaints and Concerns Procudure: Our process for dealing with complaints received by us will differ depending on what the complaint is about. Process for all complaints In all instances please email your concerns to info@beechdale.co.uk stating in as much detail as possible the nature of the issue. Many concerns can be dealt with straight away but sometimes it is necessary for us to look into the matters you have raised in more detail. The responsible manager will contact you to attempt to resolve the concern and will update the central system accordingly. If the concern has not been resolved within 14 days it will be automatically escalated to the General Manager. Process for general complaints After the process above, if we are unable to resolve your complaint to your satisfaction we will refer you to an Alternative Dispute Resolution (ADR) impartial body. If your concern is of a General nature, we will direct you to The Motor Ombudsman. https://www.themotorombudsman.org/ Products regulated by the Financial Conduct Authority (FCA) Complaints of this nature will be logged by ourselves to Automotive Compliance Ltd. You can also contact them directly at - The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk SITEMAP | PRIVACY & LEGAL | COOKIES NOTICE | T&C'S | © 2021 BLUESKY INTERACTIVE LTD REGISTERED: IN ENGLAND & WALES | OFFICE: ST HELEN'S HOUSE, KING STREET, DERBY, DE1 3EE REG NO: 1651061 | VAT NO: GB 352 9511 53 | FCA NO: 510334 READ DERBY LTD IS AN APPOINTED REPRESENTATIVE OF AUTOMOTIVE COMPLIANCE LTD, WHO IS AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY (FCA NO 497010). AUTOMOTIVE COMPLIANCE LTD’S PERMISSIONS AS A PRINCIPAL FIRM ALLOWS BEECHDALE MOTOR GROUP TO ACT AS A CREDIT BROKER, NOT AS A LENDER, FOR THE INTRODUCTION TO A LIMITED NUMBER OF LENDERS AND TO ACT AS AN AGENT ON BEHALF OF THE INSURER FOR INSURANCE DISTRIBUTION ACTIVITIES ONLY. WE CAN INTRODUCE YOU TO A SELECTED PANEL OF LENDERS, WHICH INCLUDES MANUFACTURER LENDERS LINKED DIRECTLY TO THE FRANCHISES THAT WE REPRESENT. AN INTRODUCTION TO A LENDER DOES NOT AMOUNT TO INDEPENDENT FINANCIAL ADVICE AND WE ACT AS THEIR AGENT FOR THIS INTRODUCTION. OUR APPROACH IS TO INTRODUCE YOU FIRST TO THE MANUFACTURER LENDER LINKED DIRECTLY TO THE PARTICULAR FRANCHISE YOU ARE PURCHASING YOUR VEHICLE FROM, WHO ARE USUALLY ABLE TO OFFER THE BEST AVAILABLE PACKAGE FOR YOU, TAKING INTO ACCOUNT BOTH INTEREST RATES AND OTHER CONTRIBUTIONS. IF THEY ARE UNABLE TO MAKE YOU AN OFFER OF FINANCE, WE THEN SEEK TO INTRODUCE YOU TO WHICHEVER OF THE OTHER LENDERS ON OUR PANEL IS ABLE TO MAKE THE NEXT BEST OFFER OF FINANCE FOR YOU. OUR AIM IS TO SECURE THE BEST DEAL YOU ARE ELIGIBLE FOR FROM OUR PANEL OF LENDERS. LENDERS MAY PAY A FIXED COMMISSION TO US FOR INTRODUCING YOU TO THEM, CALCULATED BY REFERENCE TO THE VEHICLE MODEL OR AMOUNT YOU BORROW. DIFFERENT LENDERS MAY PAY DIFFERENT COMMISSIONS FOR SUCH INTRODUCTIONS, AND MANUFACTURER LENDERS LINKED DIRECTLY TO THE FRANCHISES THAT WE REPRESENT MAY ALSO PROVIDE PREFERENTIAL RATES TO US FOR THE FUNDING OF OUR VEHICLE STOCK AND ALSO PROVIDE FINANCIAL SUPPORT FOR OUR TRAINING AND MARKETING. BUT ANY SUCH AMOUNTS THEY AND OTHER LENDERS PAY US WILL NOT AFFECT THE AMOUNTS YOU PAY UNDER YOUR FINANCE AGREEMENT, ALL OF WHICH ARE SET BY THE LENDER CONCERNED. IF YOU ASK US WHAT THE AMOUNT OF COMMISSION IS, WE WILL TELL YOU IN GOOD TIME BEFORE THE FINANCE AGREEMENT IS EXECUTED. ALL FINANCE APPLICATIONS ARE SUBJECT TO STATUS, TERMS AND CONDITIONS APPLY, UK RESIDENTS ONLY, 18’S OR OVER. GUARANTEES MAY BE REQUIRED.