Intermediaries Coronavirus Support If you’ve been financial impacted by Coronavirus take a look at our money worries FAQ’s below for ways we may be able to help you and links to free, independent advice. You can also call us on 0207 036 2012 or email us at servicing@masthaven.co.uk Manage your account We want to make it easy for you to manage your mortgage or loan with us, so here we’ve put together some of our commonly-asked questions. If you’ve a question that’s not answered here, don’t hesitate to get in touch. Your home may be repossessed if you do not keep up repayments on your mortgage. All Covid-19 Changes Payments Charges, balances & statements Contact Us Frequently Asked Questions Can I change the bank account my direct debit payment is taken from? How do I change my direct debit date? How do I make an overpayment? How do I make my regular monthly payment? What happens to my payments at the end of my fixed rate or discounted rate offer period? Why is my first payment higher than my normal monthly payment? What happens to my payments if the Bank of England base rate changes? Can I borrow more money from another lender and secure it against my property? Can I change the repayment type of my mortgage? Can I extend the term of my bridging or development loan? Can I take my mortgage with me if I move house? Will you accept a deed of postponement? How can I contact you? How do I make a complaint? Can I get a copy of my annual statements from previous years? How do I find out how much is left to pay on my Masthaven mortgage or loan account? What is Masthaven’s variable (MBAVR/MSLAVR) interest rate? When will I get my annual statement? What fees do you charge? I’m worried about paying my mortgage and haven’t taken a payment holiday. Can I take one now? I’m a landlord and have a buy to let mortgage with you. I’m worried that my tenants will be unable to pay their rent. I haven’t already taken a mortgage payment holiday – can I take one now? I’m buying a property and have a mortgage offer from you but I’m worried the transaction will be delayed. Can I request an extension to the expiry date of my mortgage offer? Would interest have been charged on my mortgage/loan when I was on a payment holiday? I’ve taken a payment holiday. Will this affect my credit score? I need specialist advice about my debts, who can help? Can I change the bank account my direct debit payment is taken from? I want to take some pressure off my debts. Are you part of the government scheme Breathing Space? Can I add or remove someone from my mortgage? Can I rent out my home temporarily? Want to talk to us? Get in touch with our Customer Service and Financial Support team by phone, email or post. Customer Service and Financial Support: 020 7036 2012 servicing@masthaven.co.uk 15-18 Rathbone Place, London, W1T 1HU 020 7036 2000 15-18 Rathbone Place, London, W1T 1HU info@masthaven.co.uk TERMS & CONDITIONS ONLINE SECURITY PRIVACY NOTICE COOKIE POLICY CAREERS MODERN SLAVERY 2021 Masthaven Bank Limited All Rights reserved. Masthaven Bank Limited is a company registered in England & Wales with registration number 09660012. Registered office address 15-18 Rathbone Place, London, W1T 1HU. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register no. 719354). Your eligible deposits with Masthaven are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UKs deposit guarantee scheme. This limit is applied to the total of any deposits you have. In the unlikely event that anything happens to Masthaven Bank Limited you won’t have to do anything. For information about the full scope of your protection, visit the FSCS website at www.fscs.org.uk. We use cookies to improve our website. Our cookie setting allows “Necessary” cookies. You can choose to turn on other non-essential cookies here. Necessary Statistics Preferences Marketing OK View Cookie Policy