1. Information About UCC: UCC Coffee UK/Ireland Limited Registered in England under company number 2159182 Registered address: 2 Bradbourne Drive, Tilbrook, Milton Keynes MK7 8AT Main trading address: 2 Bradbourne Drive, Tilbrook, Milton Keynes MK7 8AT VAT number: 161 5427 22 Data Protection Contact Details: Email address: datacompliance@ucc-coffee.co.uk Telephone number: 01908 275520 Postal address: 2 Bradbourne Drive, Tilbrook, Milton Keynes MK7 8AT 2. What Does This Notice Cover? This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. 3. What is Personal Data? Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below. 4. What Are My Rights? Under the GDPR, you have the following rights, which we will always work to uphold: a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11. b) The right to access the personal data we hold about you. Part 10 will tell you how to do this. c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more. d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more. e) The right to restrict (i.e. prevent) the processing of your personal data. f) The right to object to us using your personal data for a particular purpose or purposes. g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way Part 6 explains more about how we use your personal data, including automated decision-making AND/OR profiling. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 5. What Personal Data Do You Collect? We may collect some or all of the following personal data (this may vary according to your relationship with us): – Name(s). – Business email addresses. – Business telephone number(s). – Mobile phone number(s). 6. How Do You Use My Personal Data? Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to us to have your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes: – Providing and managing your account. – Supplying our products AND/OR services to you. Your personal details are required in order for us to enter into a contract with you. – Personalising and tailoring our products AND/OR services for you. – Communicating with you. This may include responding to emails or calls from you. – Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us on the details above. With your permission AND/OR where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (ECDirective) Regulations 2003, and you will always have the opportunity to opt-out. 7. How Long Will You Keep My Personal Data? We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept): – We retain information for all trading customers for the duration of our agreement. Should you continue past this point we will continue to retain this information. – Once a customer is classed as non-trading, determined by UCC Coffee, we will retain data for a period of up to 8 years. – For prospective customers we will seek consent to record and retain your personal data. Once consented this data will be retained for a maximum 3-year period if you do not enter into an agreement with UCC Coffee. – For those unsuccessful in gaining employment at UCC we will keep your personal data for 12 months from when an application was received, and personal data surrendered. 8. How and Where Do You Store or Transfer My Personal Data? We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows. We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission. 9. Do You Share My Personal Data? We may share your personal data with other companies in our group for operating your account or services you take from us. This includes subsidiaries OR our holding company and its subsidiaries. We may sometimes contract with the following third parties to supply products AND/OR services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8. If any personal data is transferred outside of the EEA, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 10. How Can I Access My Personal Data? If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a ‘subject access request’. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your ‘subject access request’ within one month of receiving the request. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. 11. Cookie Policy What Are Cookies As is common practice with almost all professional websites our website (www.ucc-coffee.co.uk) site uses cookies to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. How We Use Cookies We use cookies for a variety of reasons detailed below. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website. Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Your consent applies to the following domains: www.ucc-coffee.co.uk Your current state: Deny. Change your consent Cookie declaration last updated on 11/12/21 by Cookiebot: Necessary (8) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Name Provider Purpose Expiry Type _grecaptcha Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 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Session HTML Local Storage rc::c Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage Preferences (3) Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Name Provider Purpose Expiry Type lang [x2] LinkedIn Remembers the user's selected language version of a website Session HTTP Cookie yt-player-bandaid-host YouTube Used to determine the optimal video quality based on the visitor's device and network settings. Persistent HTML Local Storage Statistics (6) Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. 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The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Name Provider Purpose Expiry Type _fbp Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie _GRECAPTCHA Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 179 days HTTP Cookie ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel Tracker bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP Cookie fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie li_sugr LinkedIn Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. 3 months HTTP Cookie lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP Cookie tr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Pixel Tracker UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 29 days HTTP Cookie VISITOR_INFO1_LIVE YouTube Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie yt.innertube::nextId YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage yt.innertube::requests YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage ytidb::LAST_RESULT_ENTRY_KEY YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. 12. Changes to this Privacy Notice We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available via our website. DOWNLOAD PRIVACY POLICY IT'S TIME WE TALKED... 01908 275 520 Full Name Email Address Phone Number Business size Business Size 1 site 2-5 sites 5-10 sites 10-20 sites 20-50 sites 50+ sites Company Postcode Message By messaging UCC Coffee UK & Ireland you consent to us contacting you about our services. We will never pass your contact details on to third parties. By ticking this box, you are consenting to receiving sales and marketing communications from UCC Coffee UK & Ireland. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. THE TOTAL COFFEE SOLUTION 2 Bradbourne Drive, Tilbrook, Milton Keynes, MK7 8AT VAT: GB161542722WEEE Registration No: CD01/00545Registration Number: 2159182 PRIVACY & COOKIE POLICY LEGAL DOCS SITEMAP