NAVIGATION Our services Dequatec, fort de son expérience de plus de 25 ans et de la présence de ses Techniciens hautement qualifiés sur site, est capable d’offrir, avec fiabilité, compétence et rapidité, un support technique performant et un service après-vente efficace. Etude avant vente : Nos équipes technico-commerciales, au service des clients, étudient sur site toutes les configurations, et prescrivent la solution la plus adaptée techniquement et financièrement. Sizing the inverters, checking the electrical installation, the possibility of supplying and installing the inverter according to the site, are some of the skills that Dequatec brings to these customers, or prospects. Commissioning: DEQUATEC inverters benefit from free telephone service. A Dequatec technician can also intervene directly on site, in order to validate your electrical installation, put the inverter into service, and train the customer in the use of his device. Guarantees: All our inverters benefit from a standard warranty of 2 years parts, labor including batteries. (Except Futurex4: one year) A warranty extension can be taken out when purchasing the inverter. Corrective maintenance : Dequatec makes available to its Customers: A centralized national call center, in order to obtain direct contact with a specialized technician. A telephone diagnostic allows the resolution of 60% of the problems encountered. A technical team composed entirely of Dequatec technicians , to intervene directly on site, whether or not the UPS is under warranty. A rapid intervention thanks to Dequatec Technical agencies , provided with stock of spare parts and batteries, distributed on the national territory. Preventive maintenance : The challenge: Maintain the critical infrastructures of your company, to ensure the overall performance, safety and reliability of your equipment. The goal: Prevent power interruptions, with preventive and predictive maintenance and proactive replacement of your batteries. Means: 4 maintenance contract formulas are available. From a simple annual check-up, to "total" solutions including during interventions, Labor, travel, replacement of defective parts, including batteries. DEQUATEC undertakes to offer you to subscribe, at the time of sale, or at the end of the warranty period for all inverters from 3000 VA, these different Maintenance Contract formulas. Each maintenance contract formula will make the difference between a normal lifespan and premature failure of your inverters and their batteries. Preventive exchange of perishable components, such as cooling subassemblies, batteries, electrochemical capacitors, will reduce downtime and extend equipment life, which will optimize return on investment and improve system availability. Maintenance contracts Inverters have organs or components that require control, maintenance, or replacement, with different frequencies depending on their nature. Without intervention on your device, it will no longer be operational , with a risk of failure, after 4/5 years. Batteries, cooling units (fans, turbines) and electrochemical capacitors require, inspection and maintenance every year, replacement every 4 to 8 years depending on the component. Preventive maintenance interventions are necessary, for proper operation of your Dequatec UPS, in order to guarantee the sustainability of your business, and the reduction in direct and indirect costs resulting from a system shutdown. Scheduled preventive maintenance can detect most failures, before they occur and become very costly. A study carried out by Dequatec shows that customers who have not carried out preventive maintenance visits are 5 times more likely to suffer a breakdown than those who have benefited from it. In order to maintain your inverters at the highest level of operation during their life cycle, and thus to guarantee your initial investment, we offer you a complete range of maintenance contracts. BRONZE CONTRACT: Annual preventive maintenance visit Intervention under 4 Hours Maximum Business 40% Discount on all spare parts See the presentation SILVER CONTRACT: Annual preventive maintenance visit Intervention under 4 Hours Maximum Business 40% Discount on all spare parts MO and travel included in case of additional intervention See the presentation GOLD CONTRACT: Annual preventive maintenance visit Intervention under 4 Hours Maximum Business MO and travel included in case of additional intervention All electronic spare parts included, excluding batteries. See the presentation GOLD + CONTRACT: Annual preventive maintenance visit Intervention under 4 Hours Maximum Business MO and travel included in case of additional intervention ALL spare parts, BATTERIES INCLUDED. See the presentation RECEPTION WHO ARE WE OUR PRODUCTS OUR SERVICES DOWNLOADS REFERENCES THE HEAD OFFICE 337, Av. sainte Barbe Zone industrielle 30520 Saint Martin de Valgalgues Tél. : 04 66 56 84 25 Fax : 04 66 56 84 29 LES AGENCES DÉQUATEC EN FRANCE Nos centres techniques se situent à Paris, Metz, Angers, Bordeaux, Alès, Lyon... Appels nationaux centralisés au : 04 66 56 84 25 Consulter notre SAV Vous rencontrez un problème avec votre appareil ? Contactez-nous © 2018 DEQUATEC - Création de site internet SERCO POINTWEB Plan du site - Mentions légales