Accessibility Web browser assistance Many web browsers include features to help people read web pages. These may increase or decrease the size of any text displayed, zoom into selected areas of a web page, and enable keyboard only use of a web browser program. Please find below some typical keyboard shortcuts for navigating and viewing web pages. For more detailed assistance and further options please refer to the help area of your chosen web browser. Zoom in: CONTROL + PLUS SIGN Zoom Out: CONTROL + MINUS SIGN Scroll down a page: DOWN ARROW Scroll up a page: UP ARROW Move to the top of a page: HOME Move to the bottom of a page: END Move forwards through the items on a page: TAB Move backwards through the items on a page: SHIFT + TAB Customers with visual or hearing impairments Please tell us if you have specific communication requirements. We will seek to assist where possible, and may be able to offer the following services at your request. We may write to you in letters printed in a large or Braille font. Telephone contact may be made or received via a minicom or text relay service. Difficulty using our site? If you are experiencing difficulty using our site, please call us on 0161 475 2970 and speak to one of our agents who will assist where possible. Accessibility Privacy