HOME ABOUT US ITEMS CONTACTS RECIPES NEWS & EVENTS BASKETBALL conditions of sale-en General Conditions of Sale These General Conditions have as their object the purchase of products and services, carried out remotely via the internet on the site www.maestrigusto.it belonging to maestri del gusto SpA This site is the property of: Maestri del gusto SpA Registered office: Via Don Milani Zona Industriale - 90044 Carini (PA) Tax Code and RI VAT number REA E-mail: ecommerce@maestrigusto.it The site was created for the sale of food products, in compliance with Italian legislation on distance contracts D. Lgs. n. 70/2003. The sale is governed by these General Conditions. The Customer is therefore invited, before sending the order, to carefully read the general conditions of sale as identified above and the information contained therein and to print or save them on another durable medium accessible to him. Purchase procedure 1) The Customer can purchase the packages present in the electronic catalog of Maestri del gusto SpA, illustrated in detail in the e-commerce area of the Site (www.maestrigusto.it) within the respective sections by category, as described in the relevant data sheets information contained on the Site, respecting the technical access procedures illustrated therein. The publication of the packages displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies full knowledge and full acceptance of these General Conditions of Sale. The correct receipt of the Customer's proposal is confirmed by maestri del gusto SpA by means of an automatic reply sent to the e-mail address supplied by the Customer and only confirms the correct receipt of the proposal within the information systems. 2) Each order can be viewed by the Customer on the Site, in his personal area in the "Your orders" section, immediately after sending the order. Until the moment of fulfillment of the order by masters of taste SpA (communicated to the Customer by sending an e-mail to the communicated e-mail address) the Customer has the right to modify or cancel the order, exclusively by sending a communication to the e-mail address of the dedicated Customer Service ecommerce@maestrigusto.it Acceptance of the general conditions of sale 3) The contract stipulated between Maestri del Gusto srl and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Maestri del Gusto srl This acceptance is considered tacit, unless otherwise communicated in any way to the Customer . By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below. 4) If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these conditions general sales, in compliance with the provisions of Italian legislation on distance contracts. 5) Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial, of an order. Some packages contain alcoholic beverages, maestri del gusto srl promotes their responsible consumption and excludes any liability in the event of a purchase made by children under 16. 6) The order sent by the Customer to Maestri del Gusto srl through the Internet must be completed in its entirety and must contain the elements necessary for the identification of the Customer and the packages ordered and the indication of the place of delivery, under penalty its nullity. Maestri del Gusto srl will send the Customer, by e-mail, an order receipt confirmation. 7) By sending the order, in the various ways provided for in the operating instructions of the Site, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the General Conditions and payment described below. Package prices - shipping costs - package availability. 8) All package prices are clearly indicated on the Site and are inclusive of VAT only (the highest VAT applicable to the products in the single package will be displayed and calculated on the invoice). The Eurofood.it site can only receive orders with delivery in Italian territory (including the Republic of San Marino and the Vatican City). Shipping costs are € 6.00 for purchases up to € 250.00; free for purchases over € 250.00. 9) If a package is presented on the Site in areas other than the specific sections intended for the purchase of products or in any case without the "add to cart" icon, it is considered not available for sale through the Site. 10) Prices of the packages, as shown on the Site, are subject to change at any time and without notice, it being understood that, limited to orders being accepted or as accepted above by Maestri del Gusto srl, the conditions of sale in force at the time of '' dispatch of the order by the Customer, except for orders not accepted, as per paragraph in point 3. 11) Once the order has been received, Maestri del Gusto srl will check the availability of stocks for order fulfillment. In the event that a package is not available, the Maestri del Gusto srl Customer Service will promptly notify the Customer and proceed with the cancellation of the order. In the event that the order consists of several packages, Maestri del Gusto srl will ship the other packages ordered, refunding the customer the commercial value of the unavailable package. In the event that a product contained in the package is not available, the Customer Service Maestri del Gusto srl will send the Customer timely communication by proposing an alternative product with the same commercial value as the unavailable one. The customer can decide whether to confirm the shipment or cancel it, he can also decide to receive only any other packages present in the order, receiving a refund equal to the commercial value of the package canceled from the order. 12) If the delivery times of the ordered product are delayed with respect to the delivery times indicated on the Site before the order, Maestri del Gusto srl undertakes to promptly notify the Customer via an e-mail message to the address indicated by the Customer. Until the moment of shipment by Maestri del Gusto srl, communicated to the Customer through an e-mail message, the Customer has the right at any time to cancel the order or modify it, exclusively by sending an e-mail to the customer care address dedicated ecommerce@maestrigusto.it 13) The cost of each shipment, the amount of which may vary according to the total amount of the order, is added to the total price of each Purchase Agreement and is clearly indicated and communicated to the Customer, through the Site, before the conclusion of the Purchase Agreement. 14) The visual representation of the packages on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the packages themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics but differ in color, size, accessory products shown in the figure. In case of difference between the image and the written product sheet, Terms of payment 15) Payments in execution of the Purchase Contracts stipulated through the Site can be made exclusively by credit card. The Customer at the time of the conclusion of the Purchase Agreement, after having checked the summary of the order and carried out the necessary checks, will confirm the operation. At this point the Client's browser is automatically redirected to the site responsible for payment (Unicredit PagOnline Business system), reporting the summary data of the order and the parameters necessary for completing the transaction. The browser connects to the page containing a mask in which the customer must enter the data relating to his credit card with which he intends to make the payment. Once the payment transaction is complete, the Payments by credit card 16) In cases of purchase of goods with credit card payment methods, at the same time as the online transaction is concluded, the reference bank will authorize only the commitment of the amount relating to the purchase made . The amount relating only to the goods dispatched, even partially, will be effectively charged to the Customer's credit card only after the shipment of the goods by Maestri del Gusto srl. 17) In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by Maestri del Gusto srl, the cancellation of the transaction and the release of the The release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry date (typically 24-25 days from the date of authorization). Once the transaction has been canceled, in no case Maestri del Gusto srl can be held responsible for any direct or indirect damage caused by delay in the failure to release the amount committed by the banking system. 18) In the event that the Customer's order is processed after the expiry date of the authorization, Maestri del Gusto srl will contact the customer before the order is processed to request a new debit authorization or to agree on different terms of payment 19) Maestri del Gusto srl reserves the right to request additional information from the customer (eg landline phone number) or to send copies of documents proving ownership of the card used. In the absence of the required documentation, Maestri del Gusto srl reserves the right not to accept the order. 20) For greater customer guarantee and security, at no time during the purchase procedure is Maestri del Gusto srl able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Maestri del Gusto srl will keep such data. In no case Maestri del Gusto srl can therefore be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment of products purchased on Eurofood.it Deliveries and documentation 21) Deliveries will take place within 7 days working from the confirmation of the payment, for shipments made to the islands the delivery time will be within 10 working days from the confirmation of the payment. All product deliveries will be at the risk of Maestri del Gusto srl. The risk will be transferred to the Customer upon delivery of the products to the Customer by the shipper, carrier or other agent appointed by Maestri del Gusto srl for delivery. 22) No responsibility can be attributed to Maestri del Gusto srl in case of delay in the order or delivery of the order. 23) Unless explicitly indicated by our Customer Service, delivery means at street level. Upon delivery of the goods by the courier, the Customer is required to check: a) that the number of packages delivered corresponds to what is indicated in the transport document; b) that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or plastic straps). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately reported, putting the wording "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document. 24) In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be automatically canceled. Right of withdrawal 25) Pursuant to Legislative Decree 06/09/05 N ° 206, the consumer customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within 10 days from delivery of products. To exercise this right, the customer must send a written communication by registered letter with acknowledgment of receipt to Maestri del Gusto srl Via Don Milani Zona Industriale - 90044 Carini (PA) or to the dedicated e-mail address ecommerce@maestrigusto.it indicating the package or packages for which it intends to exercise the Right of Withdrawal, as long as it is intact. Once the aforementioned notice of withdrawal has been received, the Maestri del Gusto srl Customer Service will quickly communicate to the customer the instructions on how to return the goods. 26) The right of withdrawal is however subject to the following conditions: - the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product; - the right of withdrawal does not apply to goods made to measure or personalized. - The purchased good must be intact. By law, the shipping costs for returning the goods are charged to the customer; The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer; In case of damage to the goods during transport, Maestri del Gusto srl will notify the customer of the incident, to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal; Maestri del Gusto srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; Maestri del Gusto srl makes available to the customer the possibility to send the goods with insured shipping by express courier. If the Customer chooses to use the facilitated return service, the related costs will be deducted from the amount due to the Customer for the withdrawal. Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, Maestri del Gusto srl will deduct from the refund due a percentage, in any case not exceeding 20% of the same, as a contribution to the restoration costs. 27) Without prejudice to any restoration costs for damage to the original packaging, Maestri del Gusto srl will refund the customer the full amount already paid, within 30 days of returning the goods, by means of a reversal of the amount charged to the card. Credit or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (ABI Code - CAB - Current Account of the invoice holder). 28) The right of withdrawal is totally lost, due to lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Maestri del Gusto srl ascertains: - the lack of external and / or internal packaging original; - the absence of integral elements of the product; - damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, Maestri del Gusto srl will return the purchased good to the sender, charging the shipping costs to the sender. Complaints 29) Any complaint must be addressed to Maestri del Gusto srl, Via Don Milani Zona Industriale - 90044 Carini (PA) Applicable law 30) The sales contract between the customer and Maestri del Gusto srl is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Palermo. Maestri Del Gusto Srl Via Don Milani Industrial Area - 90044 Carini (PA) - Tel +39 091 8660018 Fax +39 0918815410 User Registration Contacts Order status basketball Dispatch Terms of sale