High contrast Finance that fits Your account Your data About us Contact us Dealer area Making a complaint HomeContact usMaking a complaint We value our customers highly and aim to provide a positive experience right from the proposal through to the final payment and beyond. The fair treatment of our customers is very important to us. However if you are less than satisfied please let us know so that we can put things right The best way for us to understand and resolve your complaint is for you to call us on 0800 085 2050*. We’re open from 9.00am to 5.00pm Monday to Friday. We can resolve most complaints while you’re on the phone. Alternatively, if calling isn’t convenient you can: Contact us directly online General complaints Vehicle quality complaint Send us an email Our email address is: customerrelations@santanderconsumer.co.uk Write to us Customer Relations Santander Consumer Finance Santander House 86 Station Road Redhill Surrey RH1 1SR For more details of our complaints procedure, which you can download please follow this link: Your guide to our complaints procedure Complaints about Payment Protection Insurance (PPI) If your complaint is regarding your Motor Finance Payment Protection, you can find more information on our Payment Protection Insurance complaints page. Santander Consumer (UK) Plc Complaints Data 1 January 2021 – 30 June 2021 Manage your account Frequently asked questions Make a payment Money worries Santander Consumer Finance Santander House, 86 Station Road Redhill, Surrey RH1 1SR Contact us Your data Terms & conditions Accessibility – customers with special needs Modern slavery statement Finance by Santander Consumer (UK) plc, subject to status, terms and conditions. Applicants must be 18 or over. Guarantee/indemnity may be required. © Copyright 2012-2020 * Calls from UK landlines and mobiles are free. We use cookies to give you the best online experience Essential cookies make this website work and are for your security. To help personalise and tailor content to you here and on other websites, we use optional cookies. We won't use these without your consent. Our Cookie policy is always available on our menu. You can change your preference settings by selecting 'Manage my cookies' at any time. Accept all cookies Manage my cookies