Site Header Order Now Accessibility Statement For Shake Shack Shake Shack is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. Measures to Support Accessibility Shake Shack takes the following measures to ensure accessibility of the Shake Shack website: Include accessibility throughout our internal policies. Assign clear accessibility targets and responsibilities. Employ formal accessibility quality assurance methods. Regular automated and manual usability testing. Conformance Status The Web Content Accessibility Guidelines (WCAG) Opens in a new window defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Shake Shack is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions. Compatibility with Browsers and Assistive Technology Shake Shack is designed to be compatible with the following assistive technologies: The Shake Shack website is designed to be compatible with assistive technologies and the last two versions of major browsers. Shake Shack is not compatible with: Internet Explorer 10 and in older browsers, some aspects of the website may not display optimally. The website is not designed for Internet Explorer 9 and earlier versions. Technical Specifications Accessibility of Shake Shack relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: HTML WAI-ARIA CSS JavaScript SVG These technologies are relied upon for conformance with the accessibility standards used. Additional Technology Shake Shack utilizes technology on its website that may require specific readers or viewers. Please contact us if you observe anything not listed below. Additional Technology for Shake Shack: Adobe PDF Documents: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe Acrobat Reader Opens in a new window . YouTube Videos: While captions are available for videos through the embed player, additional video transcripts are available via direct link to YouTube through the embedded player. Assessment Approach Shake Shack employs the following process to maintain full ADA-compliance/web accessibility on www.shakeshack.com: Validate that users can successfully navigate the web site using the Jaws and NVDA screen-readers Evaluate the web site using a combination of Google Lighthouse, Powermapper’s Sortsite, ARC and WAVE technologies for WCAG 2.1 AA compliance Regularly re-evaluate and re-validate through automated and manual usability testing on an on-going basis Third Party Websites Shake Shack provides this information regarding third-party links: The Shake Shack website contains links to websites hosted by third parties. Shake Shack does not make claims regarding the accessibility of third-party websites and is not able to make accommodations on such websites. Our privacy practices have changed in order to enhance guest security. To provide the best online user experience, Shake Shack uses website cookies for performance analytics and remarketing. We use your browser location, where authorized, to help you locate your nearest Shake Shack location. By continuing to browse this website, you accept the use of cookies and your browser location according to the Shake Shack Privacy Policy. Accept Site Footer About Us Careers Our Values Health & Safety Locations Blog Investors US Animal Welfare Policy Explore Online Ordering Shack Truck Allergen Info Opens in a new window Nutritional Info Opens in a new window Gift Cards Shack Merch Opens in a new window Inquiries Contact Us Be Our Partner Press Inquiries FAQs Download Our App Apple App Store Google App Store Join Our Mailing List Email Submit instagram twitter facebook youtube tiktok linkedin Privacy links and copyright Web Accessibility Privacy Terms of Use Email Disclaimer CA Transparency in Supply Do Not Sell My Personal Information Opens in a new window ©2004-2021 Shake Shack. All Rights Reserved. Some information on this site may vary slightly by location and in stadium, event venues and international Shacks.