ABOUT US HOTELS AND RESTAURANTS YACHT HOTEL DEVELOPMENT PROPERTY DEVELOPMENT MEDIA AND INVESTORS CONTACT INFO WE CARE ABOUT YOUR SAFETY – SAFETY PROCEDURES DURING THE COVID-19 PANDEMIC During the pandemic, our hotels and restaurants serve you according to the government and health authorities’ guidelines and recommendations. We strive to make sure that our guests stay safe and can enjoy their visit to the fullest. HERE IS HOW WE KEEP OUR GUESTS SAFE DURING THE PANDEMIC: General Guidelines Please do not visit us if you have any flu-like symptoms. Please take care of your personal hygiene – wash your hands and be mindful of how you cough/sneeze. Please keep a safe distance from other guests and staff. Please use a mask when moving in the common areas. If at anytime during your visit you think you might have contracted the coronavirus (if you have symptoms or have been exposed to the virus), please interrupt your stay and get in touch with either the closest health centre, or contact the coronavirus helpline. Please follow the current quarantine regulations if you have travelled outside of Finland prior to your stay at our hotels. We also check with our guests from other countries that proper quarantine procedures have been followed before the beginning of their stay with us. Cleaning and Sanitizing Surfaces in the common areas, such as elevator buttons, railings, door handles, desks and payment terminals are also cleaned more frequently. Hand sanitizer is available for guests throughout the hotels and restaurants. We try to limit unnecessary contact between our customers and staff. If you stay with us lasts longer than a day and you wish your room to be cleaned during your stay, please contact the reception. Reception Please keep a safe distance from other guests and staff while checking in or otherwise interacting with the receptionists. Instructions and other information is available at the notice boards. Please pay with card instead of cash whenever possible. There is a protective glass at the reception desk for your and the receptionists’ safety – please stay behind it. Whenever stepping on the other side of the protective glass, our receptionists wear masks or visors. Spa According to the World Health Organization´s guidelines, well maintained and chlorinated pools do not spread the coronavirus, nor are they a health risk. However, it is recommended to keep a safe distance of at least 1 meter (3,5 feet) while swimming or in other pool areas, and to make sure you wash your hands often. If necessary, we limit the number of guests admitted to the spa at a time, so that keeping safe distances is easier. We have increased the capacity of the locker rooms in accordance to the number of guests at the spa. Please keep a safe distance from other guests and staff while in the pools, the massage jets, the spa area in general, and the showers/saunas. Restaurants Our restaurant staff wears masks and gloves at work. You can order take away at our restaurants – place your order at the restaurant or call in advance. Please pay with card instead of cash whenever possible. Gym If necessary, we limit the number of guests admitted to the gym at a time, so that keeping safe distances is easier. Please keep a safe distance from other guests and staff. Please sanitize the equipment after use. Cleaning equipment can be found at the gym. You can use your own gym mat if you like. Ball Games/Minigolf We sanitize all clubs, rackets and balls after every use. Wellness Centres Our Wellness Centres are open, and our staff wears masks during treatments. Please make reservations in advance, either by calling or online. Shops Shops are open normally, and the staff makes sure that customers keep safe distances. Conference Centres The number of guests at conferences is limited, so that safe distances can be kept. You can have food and refreshments delivered to your meeting/event space directly. We follow the current recommendations regarding the maximum number of people in group gatherings. We warmly welcome you to enjoy your stay with us at Sunborn Hotels and Restaurants! Updated: 17.6.2021 SUNBORN HEAD OFFICE Sunborn Group & Sunborn International Juhana Herttuan puistokatu 23 FI-20100 Turku Finland www.sunborn.com © Sunborn Group | Privacy policy By continuing to browse the site, you are agreeing to our use of cookies.Accept settingsHide notification onlySettings