CURBSIDE PICKUP SHOP HOME OUR STORY General Information Order for Delivery | Order for Shipment | Privacy | Sculpture Availability Payment Options | Shipping & Packaging | Claims & Returns Sculpture Care | Questions or Suggestions | Gift Cards | Venue To Order for Local Delivery Please call one of our studio showrooms for same day sculpture delivery Monday through Friday from 10:00 a.m to 12:00 p.m. CST. Davenport 563-324-5135, Historic Valley Junction, DesMoines 515-274-8455 To Order for Shipment To place an Internet order, see the instructions in the “How to Shop” section of our website. To order by phone, call the numbers listed below. Experienced Gift Consultants will be available to help you with your selection Monday through Friday from 8:30 a.m. to 4:00 p.m. CST. Phone Orders Outside of the Quad Cities Area: 1-800-273-5436 Quad City Area residents please call: (563) 336-3766 When placing your order by phone, we ask that you have available your billing and shipping information, phone number, and information on each product you wish to order including product number, name, finish color and quantity. Please remember that every sculpture is hand-finished. The sculpture you receive may vary slightly in color from those pictured on this website. 24-hour Fax Orders (563) 333-2044 Order forms are available from our Gift Consultants by calling 1-800-273-5436. Please use Isabel Bloom order forms to assure that we have all of the information needed to process your order. By Mail You may mail us your order at the following address: Isabel Bloom 736 Federal Street, Suite 2100 Davenport, IA 52803 In Person We encourage you to visit our Isabel Bloom Studio Showrooms to make your personal selections. Addresses are listed in the store location section. Privacy Statement Name, address and e-mail information acquired from our customers and collectors is used solely by Isabel Bloom for marketing and sales purposes. We do not sell our customer information to others. Customers no longer wanting to receive periodic updates from Isabel Bloom are encouraged to call us at 1-800-273-5436 or e-mail us at sales@ibloom.com to request removal of their name and address from our records. Sculpture Availability Sorry, but orders cannot be accepted for new sculpture designs prior to the introduction dates presented on our website. The time-consuming process of handcrafting each sculpture may result in limited availability of our newest and most popular designs. Please order early for best selection. Most of our sculptures ship within three business days of order receipt. To ensure receipt of your order prior to the Thanksgiving and Christmas holidays, we recommend placing your order a minimum of three weeks in advance of the required delivery date. Payment Options We welcome all of our customers to use their MasterCard or Visa credit cards when purchasing our products. Those purchasing by mail or in our stores are welcome to use personal checks or money orders, as well. Checks should be made payable to “Isabel Bloom”. Sales Tax We collect applicable state taxes on sculpture sent to all Illinois and Iowa locations. The rates shown are current state tax rates. Internet orders will automatically be charged the appropriate tax rate. Those ordering by mail and fax should remit the appropriate tax. Please call for current sales tax rates. Should state or local tax rates or laws change, we will collect the correct tax in effect at the time of purchase. Shipping and Packaging We will be pleased to ship your order to any street address in the continental United States, as directed. Sorry, we cannot ship to P.O. boxes. For information about delivery to Hawaii, Alaska, foreign addresses, or one-day or two-day express delivery, please call us toll-free at 1-800-273-5436. Quad City area customers please call (563) 336-3766. We ship most orders by FedEx ground shipment. In-stock sculpture normally ships within three business days of order receipt. For an additional fee, we offer express delivery of in-stock sculpture via FedEx 3-Day Select. FedEx does not deliver packages on Mondays so this may delay your shipment. These orders are normally processed and shipped within 24 hours of order receipt. If any item ordered is out of stock, we will inform you of the expected ship date. Your credit card will not be charged until your order has shipped. To prevent breakage and assure delivery in excellent condition, we carefully cushion and place each sculpture in protective packaging material. These materials are costly but experience has taught us not to skimp. We are confident that you will be pleased with the results. Shipping Claims and Returns All sculpture is thoroughly inspected and carefully packed before shipment. If your sculpture arrives in damaged condition, contact Isabel Bloom, (1-800-273-5436 or 563-336-3766 in the Quad Cities) to initiate a claim. All cartons and packaging must be retained for inspection. We request return of any damaged sculpture. Returns We cannot accept returns without prior authorization and gift receipt. If, for any reason, you are unhappy with any Isabel Bloom sculpture when it arrives, please call us toll-free at 1-800-273-5436 to discuss your concern. If necessary, we will gladly exchange your sculpture or provide a gift certificate for future use. Sculpture Care Please handle your sculpture with care. Despite its substantial nature, Isabel Bloom sculpture is fragile. Without appropriate care and handling, chipping, cracking or breakage may occur. Sculpture from Isabel Bloom must also be sheltered from harsh winter weather to avoid damage. In climates where freezing occurs, give your sculpture an indoor rest during the freezing periods. Questions or Suggestions We are always pleased to hear from collectors of Isabel Bloom sculpture. If you have any questions or wish to suggest ways that we might better serve you, please call any of our Studio Showrooms or 1-800-273-5436. You may e-mail us at sales@ibloom.com or write us at: Isabel Bloom 736 Federal Street, Suite 2100 Davenport, IA 52803 Gift Cards A gift card from Isabel Bloom is a popular and convenient way to commemorate any occasion. To order, call us toll-free 1-800-273-5436. Gift Cards are not taxable and they will be mailed free of standard shipping and handling charges. Purchases made with Gift Cards are subject to all applicable shipping and packaging/handling charges and sales tax. If you have a gift card you would like to redeem, please call us toll-free at 1-800-273-5436 for instructions on placing your order. Venue The agreement of the parties regarding purchases from Isabel Bloom shall be construed in accordance with, and disputes shall be governed by, the laws of the State of Iowa. The Seventh Judicial District in Scott County, Iowa shall have jurisdiction and Venue over all controversies arising out of, or relating to, this Agreement. Pages Home Page Shop Online Tour Our Studio Our Story Gift Cards Info Our Blog Join Our Email List General Information Sculpture Care Corporate Gifting My Account Account Dashboard My Orders Checkout Contact Customer Service Store Locator Showrooms © 2021 Isabel Bloom | 1 (800) 273-5436