Focused on What Matters Most Provider Agents Forms Insured Home About IAC COVID 19 Products Policy Owner Services Contact Us California Language Assistance Program (CA LAP) California law requires health insurers to establish and support a language assistance program for certain California residents who have limited English proficiency. IAC’s CA LAP provides timely individual access to interpretation services at no cost to its limited English proficient insureds. General Notice of Interpretation and Translation Services (click here to read) Key CA LAP Requirements for Health Care Providers Health care providers are required by law to provide interpretation services to their clients upon request. Call IAC’s toll-free number, 1-888-524-3629, for information on free interpreter services by telephone, in any language. Discourage use of family and friends, especially minors, as interpreters. Document a patient’s refusal of interpreter services in his or her medical records. MEDICARE SUPPLEMENT PHONE (888) 524-3629 FAX (385) 207-7884 LIFE INSURANCE PHONE (800) 821-5434 FAX (866) 680-5652 THIRD PARTY ADMIN PHONE (405) 285-0838 FAX (405) 285-0836 © 2021 Copyright Individual Assurance Company, Life, Health & Accident and its Subsidiaries and Affiliates A- A A+ One Western Plaza, 5500 N. Western, Suite 200, Oklahoma City, Oklahoma 73118 To Top

Focused on What Matters Most Provider Agents Forms Insured Home About IAC COVID 19 Products Policy Owner Services Contact Us HOW TO REPORT FRAUD If you suspect fraudulent activity involving your Individual Assurance Company insurance policy, please contact our Fraud Department immediately. Report fraud by contacting us directly at: 1-800-821-5434 x611 or 1-405-285-0838 x611, or email us at: compliance@iaclife.com. You may also want to contact the National Insurance Crime Bureau at: 1-800-TEL-NICB/1-800-835-6422. MEDICARE SUPPLEMENT PHONE (888) 524-3629 FAX (385) 207-7884 LIFE INSURANCE PHONE (800) 821-5434 FAX (866) 680-5652 THIRD PARTY ADMIN PHONE (405) 285-0838 FAX (405) 285-0836 © 2021 Copyright Individual Assurance Company, Life, Health & Accident and its Subsidiaries and Affiliates A- A A+ One Western Plaza, 5500 N. Western, Suite 200, Oklahoma City, Oklahoma 73118 To Top