About Us Information Centre Customer Protection Personal Banking Commercial Banking Wealth Management Request Information Customer Protection HOME CUSTOMER PROTECTION Online Security Customer Information Updates Information Required Deposit Insurance Customers are asked to immediately report suspicious activity by calling the Clarien Client Service Centre on +1 441 296 6969 or send suspicious emails to phishing@clarienbank.com. Customers are reminded to beware of fraudulent websites and/or emails that falsely appear to represent Clarien. These sites or messages – known as “phishing” – are designed to steal your identity and fraudulently transfer money out of your online bank account(s). Do not call suspicious numbers Emails that ask you to call a number that does not appear to be legitimate should be considered suspicious. Do not call the number – contact us directly instead. Verify the Clarien website Use the site identity button of your web browser to verify that you are on a legitimate website prior to entering your username and password or answering security questions. Your online security is important to us. To enhance your protection and decrease fraud probability, you are reminded of the following: Protect Your OTP code Your OTP (One-time Password)is the number generated by your token to access your Clarien iBank account. Your OTP should never be shared. Use your Clarien Soft Token for easy iBank access: For a secure, convenient way to authenticate transactions, download the Clarien Soft Token today from the Google Play or App Stores. Soft Token Prompts: Only answer “Yes” to a soft token prompt if you are certain that you initiated an action. Clarien’s Client Service Centre will not initiate an action requiring a soft token prompt on your behalf. Immediately hang-up if someone claiming to be from Clarien asks you to do this and call the Client Service Centre directly on 441-296-6969 to report the incident. For additional online security measures, please visit clarienbank.com. IMPORTANT: From time to time, Clarien may notify you over the phone or via email or text message that you must update your information held on file with us. We will never ask you to disclose your username, passwords or iBank tokens over the phone, email or text message. Documents requested by Clarien may be submitted at any of our branch locations, or by email to the address provided in the specific request. If you receive a request from someone claiming to represent Clarien asking you to disclose your account details, security information or other documentation over the phone or online, do not disclose your information. Please contact Clarien at +1 (441) 296-6969 to verify the request and report it to Clarien’s Client Service Centre. Suspicious emails may be forwarded to phishing@clarienbank.com. Personal Accounts Incorporated Entity Account(s) Sole Trader Account(s) Partnership Account(s) Association, Charities and Church Accounts Trust Account(s) Clarien Head Office 19 Reid Street, Hamilton, HM 11, Bermuda +1 441 296 6969 Monday - Friday, 8:30 AM - 5 PM ServiceCenter@clarienbank.com Clarien ATM Locations _______________________ Quick Links Customer Feedback Clarien iBank Clarien iTrade Information Centre Customer Protection Facebook Twitter Instagram Privacy Statement | Legal Information | Terms & Conditions | Code of Conduct | Fraud and Ethics Hotline Copyright 2021 © Clarien Bank Limited Clarien Bank Limited, through its wholly owned subsidiary companies, is licensed to conduct bank, investments and trust business by the Bermuda Monetary Authority.