Change Country Tracking About us Asendia Insights Service updates Contact us . How can we help you? e-commerce Mail Industry Destinations Our specialist range of international packet and parcel services designed for online retailers Enquire about e-PAQ Our lowest cost international packet and parcel delivery service; ideal for low-value purchases. Discover More The budget-friendly solution for when you require the additional peace of mind provided by tracking. Discover More Tracked, fast and excellent value parcel service for shipping to key e-commerce destinations. Discover More The fastest and most comprehensive delivery experience of the Asendia e-commerce range. Discover More View service comparison chart Why choose e-PAQ by Asendia? Consumer delivery expectations vary from one country to another and from one purchase to the next. With e-PAQ by Asendia, you can offer your shoppers a choice of trusted delivery options at checkout, boosting conversions and customer satisfaction. Grow your business internationally By offering international shoppers a choice of familiar, convenient, and affordable delivery options they are much more likely to hit the checkout button. Minimize delivery queries and complaints Our services are trusted by some of the world’s biggest online retailers. We offer very reliable delivery, tracking, and customer support, and solutions to reduce issues at customs. Reduce your costs and save time Our services offer excellent value for money, and with our technology and processes, we make managing B2C cross-border logistics easy and efficient. Our Services Our lowest cost international packet and parcel delivery service, with basic milestone tracking; ideal for low-value purchases. For packages up to 2KG Worldwide coverage Packages are delivered by the local postal operator, providing excellent value for money and reliability Subject to priority handling, reducing delivery time Delivered direct to mailbox or a convenient collection is available from local post offices Special format for smaller packages up to 3 cm height reduces costs for 27 destinations Easy customs handling for low value orders The budget-friendly solution for when you require the additional peace of mind provided by tracking. For packages up to 2KG Worldwide coverage, with tracking available to most countries Export, import and delivery tracking, giving you and your shoppers assurance parcels are on their way Packages are delivered by the local postal operators, providing wide coverage, cost effectiveness and reliability Delivered direct to mailbox or a convenient collection is available from local post offices Easy customs handling for low value orders and prepaid customs service available Additional option “personal delivery” available Tracked, fast and excellent value parcel service for shipping to many of the world’s key e-commerce destinations For packages up to 30KG to most destinations Available to major and emerging e-commerce destinations worldwide Fast delivery times (2-5 days regional delivery/4-9 days intercontinental) Fully tracked service and optional signature upon delivery Customs paid at destination and customs prepaid options An Economy delivery option is available for some destinations Contact us for additional options (e.g. PUDO, proof of delivery, cash on delivery) The fastest and most comprehensive delivery experience of the Asendia e-commerce range. For packages up to 30KG Worldwide coverage, with tracking available to most countries Fast delivery (day + 1 local delivery) with 2-3 days regional delivery/ 3-5 days intercontinental Customs paid at destination and customs prepaid options Optimized tracking performance Additional options available on request (e.g. timed deliveries) Service comparison chart Request a quotation Where do we deliver? What can you send? How to access e-PAQ? Provide a returns policy that your international customers trust and find convenient For online retailers that ship products abroad, managing the e-commerce returns process can be difficult, and shoppers won't buy from you if they are uneasy about your returns policy. Here at Asendia we offer a full range of solutions that are convenient and cost-effective, and provide you with greater control. Domestic A simple return handling process to provide a local experience for your customers. International An outstanding cross-border returns service fully-trackable by you and your customers. Discover more about e-PAQ Returns Delivery and beyond In addition to our international packet and parcel delivery services and returns solutions, we offer many more integrated services to assist our e-commerce customers in succeeding around the world. Order Fulfillment Optimise your fulfillment processes with our Fulfillment Centres across Australia, New Zealand and the world. Digital Solutions We can help you sell more products to international customers, on your website and on marketplaces. Marketing Mail There are many benefits to engaging with customers offline as well as digitally. Find out about Marketing Mail. Request information about e-PAQ by Asendia e-tailers around the world choose e-PAQ by Asendia and are happy to share their experiences Our customers include some of the biggest names in online retail, and innovative start-ups that are looking to take off internationally. "Asendia are different to many other businesses we have worked with before. They took the time to explain all of the options to us and were able to educate our team. It wasn't just the information sharing that impressed us but also Asendia 's transparency and honesty." Urban Outfitters International Fashion Retailer 25 November, 2021 Everything you need to know about Global e-commerce In partnership with Asendia, RetailX has published the Global 2021: E-commerce Report, an in-depth analysis of every region’s… 11 November, 2021 Peak Season 2021: How can e-retailers prepare for a surge in online… Peak season in 2021 is set to present e-retailers with real challenges - but also opportunities. With fewer shoppers willing to visit… 26 October, 2021 The next webinar series you won't want to miss Join RetailX and Asendia experts at the next series of webinars in November. Register now for free. 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