ADVANCED COMMUNICATION SOLUTIONS MI Switch OFFICE Business success is always a result of good communication. Communication with business partners and among the employees in the company must be flawless. Fast technological development enables integration and interleaving of traditional and modern communications. For this reason, adaptation to the needs of the company and the individual is indispensable. Voice networks, data IP networks and mobile networks interleave on one common platform. Its modular approach and flexibility enable a wide portfolio of solutions and adaptation to different requests of business customers regardless of the company size. Hence the Masterline International team is able to fulfil the needs of almost every business customer. The MI Switch (IP PBX) communication system was conceived exclusively for business communication from ground up. It offers a wide portfolio of functional advantages to professional businesses. Multiple features, interfaces and expansion modules are provided within the innovative software and hardware design. The MI Switch system assures security, mobility and simplicity of use. MI Switch system is an ideal symbiosis of design and performance for your business. OPTIONS Every single MI Switch product is focused on your business needs. Because of this our product offers your business an enormous array of choices for easy and spontaneous communication just as it happens. Its expandability and optional cards offer versatile flexibility and modular approach to simplify your business communication. CALL CENTER FEATURES PERSONAL PORTAL FEATURES FEATURES MODELS BASIC Model aimed at small businesses with everyone always on the go. Simplify your talk. ADVANCED Keep your communication simple, while your business is growing beyond its borders. Personalize your communication. PREMIUM Ultimate communication solution for your local and global business network. Increase your business opportunities. CAPACITY 20 USERS 50 USERS 100 USERS FEATURES: Softphone client (Windows, iOS, Android) • • • Call parking • • • Call parking control • • • Call waiting • • • Call forward busy / no answer / always • • • Call hold / transfer • • • Call join • • • Conference call • • • Call groups • • • Call presence • • • Call pick up • • • Last number redial • • • Dial by name • • • Music on hold • • • Online voice mail retrieval • • • Do not disturb • • • Speed dial • • • Black list (Call screening) • • • Custom inbound routing • • • Web management • • • Conference bridging • • • Automated attendant • • • Call Monitoring • • • Call Queuing • • • Announcements • • • Time conditions and grouping • • • Day / night control • • • CDR Reports • • • Fax to email • • • LDAP directory • • • E.164 dialing • • • Incoming fax detection • • • Phone status support features • • • Customized ring back tone • • • Automatic provisioning for Aastra phones • • • Automatic provisioning for Aastra phones • • • Support of analog equipment (phones, faxes, POS terminals) • • • PERSONAL PORTAL FEATURES: Personal phone book • • Personal call history monitoring • • Personal call records monitoring • • Personal function settings • • CALL CENTER FEATURES: Call queues • System recordings • Whisperer • Supervisor • OPTIONAL MODULES: GSM GSM MODULE Global System for Mobile communications module with 2 radios and 2 SIM cards enables backup connectivity of MI Switch via 2 independent GSM networks. ISDN ISDN MODULE Integrated Services Digital Network module enables connectivity up to 8 external digital lines - 4 BRI ports. This module could be used for backup connectivity as well. FXS FXS MODULE Foreign Exchange Subscriber module enables direct connectivity up to 4 analog terminals (analog phones, faxes, POS terminals). For more analog terminals additional terminal adapters have to be used. UMTS UMTS MODULE Universal Mobile Telecommunications System module enables backup connectivity of MI Switch via UMTS network. FXO FXO MODULE Foreign Exchange Office module enables connectivity up to 4 external analog lines. Note: Due to the limitation of available slots only 2 from 5 optional modules could be used. MI Switch ENTERPRISE Communication system MI Switch ENTERPRISE is a suitable solution for enterprises with higher capacity needs up to 1000 subscribers or special custom features requests. OPTIONAL CUSTOM FEATURES: Voice mail to email Database integration (CRM) Call recording HIS (Hotel information system) Click to dial (Outlook, Web) Webphone, music on hold groups PIN codes Device inventory Remote office Direct call back via GSM interface Advanced least cost routing FEATURES: Features Personal portal Call center CAPACITY: Up to 400 concurrent connections Up to 2000 users FUNCTIONALITY AND CHARACTERISTICS: ISDN – SIP protocol converter Redundancy Load sharing Preinstalled configuration, system ready for plug in Automatic provisioning of terminal equipment Full integration of Aastra IP phones SIP/H.323 trunk support Dynamic thermal management OPTIONAL MODULES: ISDN ISDN MODULE Integrated Services Digital Network module enables connectivity up to 4 external digital lines - 4 PRI ports (120 channels). This module could be used for connecting with TDM PBX’s. On Top www.masterline-international.com Brnčičeva ulica 15 B, 1231 Ljubljana Črnuče, Slovenia Phone: +386 59 099 550, Fax: +386 59 099 551, E-mail: info@masterline-int.com