Call 0330 202 0602 Get a price Reserve Find a store Reviews FAQs About us Contact My Account About us In The Beginning We started trading in June 2005 with just one location in Bridgwater, Somerset. Husband and wife team, Keith and Cathy ran the business on their own, doing everything from meeting and greeting customers to sweeping the floors and cleaning the toilets! As you can imagine at the time finances were very tight. We could not afford to heat our home and we were often working long hours, sleeping at the facility at times. The Awards Started Coming In We soon won a couple of awards, first at the Somerset Business of the Year Awards winning New Business of the Year in 2005 for a business under 1 year old. We followed that up the following year by winning 1st Place for Young Enterprenuer at the Somerset Business of the Year Awards 2006. These awards were supported by the FSB, Somerset County Council, Lloyds TSB Business (as it was named at the time) and Business Link amongst others. In 2011 we followed these awards up with an Excellence In Customer Service award from storage.co.uk, it's something we've always prided ourselves in. Proper customer service for us is not about buzz words like "going the extra mile", it's getting things right on a consistent basis. No one is perfect all the time but if we get something wrong we want to treat people with respect, be friendly and ideally send all customers away happy. We aim to be a company that customers feel they can call up and talk to, ask any question they like and get the help they need. Early Expansion When we finally managed to branch out and open our second self storage in Taunton, it was like our new baby and as a small business we were stretched like new parents. Our small team all working extra hours and being pulled here there and everywhere as we tried to make it work. It was tough but as you probably guessed, it was a success. It was then a little while before we opened up in Bristol and had to play with the big boys! They probably didn't take much notice of us at the time (and still probably don't) but we managed to eek out a little niche for ourselves in West Bristol. We begged, borrowed and stole (off our Bridgwater branch) what we needed to get going, steadily getting enough customers to pay the bills and bring in new technology. As we’ve added each new site the approach hasn’t changed, with the same care and attention given to each one. We now have a team of excellent staff who help us take care of everything but we haven’t forgotten where we came from. We like each customer to be greeted with a friendly smile and a warm welcome. We also haven’t forgotten what it’s like to be on a tight budget and so we aim to offer an excellent service but we also aim for it to be well priced too. We don't always get to see or speak to our customers now as they can do everything online from getting a price, to booking and checking in. However we hope your experience of our company is the way we always hoped and planned. Friendly and efficient. We know we won't always get everything right but we'll certainly try and if something does go wrong, we'll try our upmost to put it right. You can't say fairer than that! Latest Reviews See what our customers are saying about our service Kidderminster I enjoyed the entire customer service experience; UK Storage Company (Kidderminster) provided clear and unambiguous details on the service they offered and indeed, delivered on all levels. The facility was clean, easily accessible whilst ensuring the highest levels of security. The billing process was smooth and efficient; I found the fees to be highly competitive and I would not hesitate to use their facility in the future. Robert Williams Wigan Very fast efficient service. Staff very helpful. Lovely clean storage units, very safe even though not manned. Annemarie Money Fareham EXCELLENT STORAGE. Very flexible size storage units. Exceptionally clean. Easy access and very flexible with termination dates you only pay for what you use. PaulaB-403 Cornwall Very easy to book, I was phoned after making an enquiry on the website. Everything was explained to me. The site was easy to find and always very tidy. The unit was clean and easy to locate using the map near the entrance. Cancellation process was simple, I just phoned and spoke to someone in the office who was able to do this for me. Everyone I’ve spoken to has been pleasant and helpful. I would definitely use again. Sandra Swan We will never be beaten on price Flexible & upfront self-storage We will make storing as easy as possible FIND YOUR NEAREST STORE Pick a store Barnstaple Bridgwater Bristol Central Bristol West Burton upon Trent Chard Fareham Gloucester Kidderminster Leeds Liverpool Milton Keynes Plymouth Central Plymouth North Redruth Rugby Sheffield Stoke on Trent Swadlincote Swindon Taunton Telford Warrington Weston super Mare Wigan Worcester Yeovil Here To Help Find Storage Near Me About Us FAQs Contact Us Privacy Cookie Policy Blog Vacancies Bridgwater Office Space Document Storage Terms & Condtions Find Storage Near Me Barnstaple Bridgwater Bristol Bristol Central Bristol West Burton upon Trent Chard Fareham Gloucester Kidderminster Leeds Liverpool Milton Keynes Plymouth Plymouth Central Plymouth North Redruth Rugby Sheffield Stoke on Trent Swadlincote Swindon Taunton Telford Warrington Weston super Mare Wigan Worcester Yeovil 94% OF OUR CUSTOMERS RATE US 4 STAR AND ABOVE Copyright © UK Storage Company (SW) Ltd 2004-2021 Registered No. 5314946