24/7 Customer Service 301-315-6260 Home About Us Our Solutions Our Portfolio Resource Center Careers Contact Us Service Shapiro & Duncan’s service department operates 24 hours a day, 7 days a week. Our service technicians are nationally and locally recognized. Read more here. Our factory-trained and certified technicians provide commercial clients with troubleshooting, diagnostics, maintenance, repair or replacement of HVAC equipment, components and systems. We service all major brands of: Air Handling Units Boilers Chillers Cooling Towers Controls Dehumidifiers Humidifiers Indoor Air Quality Systems Makeup Air Units Split Systems Variable Air Volume (VAV) Systems Variable Frequency Drive (VFD) Systems Variable Refrigerant Flow (VRF) Systems Certified and Trained Technicians Shapiro & Duncan provides fully qualified technicians to handle your maintenance problems. All senior technicians hold master licenses. In addition, our technicians have been factory trained by the following manufacturers and more: Aaon ABB ASI Controls Carrier Daikin Data Aire Dectron Desert Aire Laars Liebert McQuay International Power Flame Burner Stulz/Air Technology Systems Trane Company Water Furnace Weil-Mclain York Planned Maintenance Through an effective Planned Maintenance program, Shapiro & Duncan can ensure the maximum life of customer equipment, keep operating costs at a minimum and avoid costly emergency breakdowns. Planned Maintenance starts with a thorough, factory-prescribed system inspection. This enables us to make informed decisions about repair work and maintenance required to keep equipment safe and operating at peak efficiency. HVAC Service On-the-Go The HVAC service tablet used by Shapiro & Duncan’s Services team is to enable technicians to access failed equipment, see the history of the equipment, develop and update service tickets, order parts and for clients to approve work all on the go and on-site, right away. Shapiro & Duncan provides faster and more thorough real- time results on Service projects, eliminating the traditional standard where the technician would access and diagnose failures with the equipment, fill out a service ticket, and send it in for review at which point a proposal would be generated and sent to the client. Annual Service Contracts Through tailored annual service contracts, our commercial clients receive all of the following benefits: Scheduled maintenance that extends equipment life Improved equipment efficiency to control energy costs Priority response to routine calls 24-hour emergency response Discount on labor and parts Awards 2015: Chip Duncan, 2nd Place National PHCC HVAC Apprentice Competition 2014: Leroy Friend, 1st Place National PHCC HVAC Apprentice Competition 2013: Robert Monroe, 3rd Place National PHCC HVAC Apprentice Competition CONTACT US! Name* Email* Phone* How Can We Help?* “The Shapiro & Duncan Service Department is to be commended. The Service Department is an important partner in the continued success of our Technical Facilities Engineering group. Our assigned technicians are attentive to our needs and always willing to complete a job to our full satisfaction. The “can do” attitude is greatly appreciated by our team!” David A. Clark Discovery Communications Manager, Technical Facilities Engineering Home About Us Our Solutions Our Portfolio Resource Center Careers Contact Us