336-526-2690 toggle menu SAFETY INFORMATION Frontier Natural Gas > Safety Information Safety is the highest priority in the natural gas industry. The natural gas industry and its distribution network are routinely subject to rigorous inspection, maintenance, and oversight within the company and at the federal and state level. This includes the promulgation of a pipeline integrity management rule that requires periodic pipeline inspections and repairs as necessary. Natural gas utilities and pipelines undertake a wide range of safety programs, including: participation in excavation damage prevention initiatives, installing above-ground markers to indicate the location of buried gas lines, performing visual inspections and leak surveys of their systems to identify potential problems, maintaining rigid requirements for qualification and inspection of construction techniques used in their systems, supporting research, and development focused on inspection technologies, pipeline integrity, corrosion prevention, and construction techniques. Homeowners, protect yourself from injury. Before planting trees, shrubs, installing fences, mailboxes, or whatever excavating activities you are doing, make a call to your one-call center. Call Dig Safe by dialing 811 at least three business days before you dig, auger, or move dirt in any way. Year to date, homeowners have damaged numerous gas facilities. Remember for your safety and to minimize expensive repair bills, call to have your gas facilities located prior to any digging. EXCESS FLOW VALVE NOTIFICATION (EFV) AWARENESS OF HAZARDS AND PREVENTION MEASURES If you come in contact with a natural gas pipeline leak, take the following steps: Leave the area immediately Move to a safe location and then call your local gas utility. Abandon any equipment being used in or near the suspected leak Warn others to stay away, when possible LEAK RECOGNITION Learn the warning signs of natural gas pipeline leaks: A rotten egg smell Dirt spraying in the air A hissing sound Bubbling in a pond, creek, or river Dead or dying vegetation LEAK RESPONSE IF YOU SMELL GAS INSIDE OF A BUILDING The following is a list of procedures to follow should you ever detect the smell of gas within your home or business. Following these steps will help ensure your safety as well as others. Do NOT turn on or off any electrical switches or devices including cell phones. Extinguish all open flames. Do NOT use matches or lighters. Leave the building immediately. Open doors and windows as you exit the building. Evacuate to a safe distance. Call 911 and Frontier Gas at (336) 526-2690 or 1-888-337-4774 Provide 911 and Frontier Gas with: Your name and a call back phone number. The address or location of reported gas odor. Description of where the odor is detected, for example, in the kitchen at the stove, outside by the gas meter, etc. IF YOU SMELL GAS OUTSIDE OF A BUILDING Notify Frontier Gas at (336) 526-2690 or 1-888-337-4774, and provide the following information: Your name and callback number. Address or location of the reported gas odor. Description of where the odor is being detected. CARBON MONOXIDE Carbon monoxide is a silent killer. Assure that fuel-burning appliances are installed, maintained, and used properly and safely. That includes having an annual inspection of heating and venting equipment by a “qualified heating and plumbing shop” prior to the heating season, and the use of a carbon monoxide alarm that meets current standards. CUSTOMER PIPING MAINTENANCE It is the customer’s responsibility to comply with and maintain their piping in accordance with NFPA (National Fire Protection Association) 54 to prevent atmospheric corrosion. Failure to do so will require Frontier Gas to shut off the service. ADDITIONAL INFORMATION If you need additional information, please contact Frontier Gas. ABOUT NATURAL GAS Frontier Natural Gas is changing the way North Carolina homes are powered. Learn why 1,000+ people per year are switching to Frontier Natural Gas. Natural Gas Supply Natural Gas Delivery Natural Gas Uses Natural Gas Regulations SAVE WITH NATURAL GAS Not only is natural gas cheaper than propane or oil alternatives, efficient, clean-burning natural gas means you’ll save money on maintenance, too. Understanding Natural Gas Savings BTU Conversion Guide Service Area The Changeover Process Natural Gas Q&A SAFE FOR THE ENVIRONMENT Natural gas is an extremely important source of energy for reducing pollution & maintaining a clean, healthy environment. Natural Gas & The Environment Natural Gas Technology HIGH PRAISE FROM OUR CUSTOMERS MARK HOLLAND Best place for Natural Gas in Elkin! CHRISTINA DIAZ Frontier Natural Gas has helped us place meters, size our BTU needs, and run underground gas lines on our commercial and residential properties. The process has been easy due to the technicians' experience and their coordination with their crews. We have also saved lots of money by adding a more efficient product and giving our homes their basic needs of heat. THEO KAKOURAS I own Pirates' Landing and Theo’s Italian Restaurant. I have to say that since switching over to natural gas, I’ve had great savings along with dealing with great people. ANDREA WITHERSPOON I have been a customer Frontier Natural Gas since 2015. I can honestly say that I have never worked with a company that has been helpful with setup, service, installing, and completing the job. Kim is exceptional, as well as all of their staff. Natural Gas is so affordable compared to other means of reliable alternatives. They have saved me 100s of dollars over the 5-year period. I would highly recommend Frontier Natural Gas to anyone thinking about them as their main fuel source. 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