9 BIS ALLÉE DE LA VERNE 84370 BEDARRIDES - FRANCE 04 90 33 27 83 SOLUTIONS SERVICES EQUIPMENT NEWS CONTACT Tailor-made assistance and support, a team dedicated to your project Services Services Banking Services EBICS Automated sending of direct debits: the software takes care of putting the bank files online. The sending dates are fully customizable during configuration. Management of banking errors: from the day after your withdrawals, you receive the list of your customers' withdrawal errors. Automatic processing of unpaid amounts: alerts on customer files with the reason for rejection and/or unpaid amounts. Possibility to automatically alert your members (email, sms, message). Management of subscription termination, card blocking and additional bank charges in case of successive unpaid invoices. Internet payment and direct debit Thanks to online payment, your members can purchase their subscription or top up their account directly from their computer, tablet or smartphone. All they have to do is show up at the gym on the day of their training session! You choose the formulas you sell online and your customers can use their credit card as a payment method for all their purchases (live or streaming). Trainings Heitz System offers you training courses for optimal use of the software and modules you have purchased for the management of your establishment. We accompany you in the development of your teams' skills in sales, management and administrative/financial management. You have the possibility to choose the way you wish to carry out the training. Distance learning In-depth training and personalized support on Heitz System tools. Training in your institution We offer a non-exhaustive catalogue of training courses aimed at increasing productivity and/or developing your turnover. Online training From everywhere and at your own pace, train without constraints! Content for everyone Whether you are a sales representative, host, coach, personal trainer, operational manager, administrative department, director or manager, we have training courses adapted to all fitness and leisure activities, at all levels of expertise. Whatever your needs are, we will accompany you Development of sales, additional sales, customer loyalty Motivation, loyalty, time management, skills development and staff follow-up Adaptation of trade policy Management of the operating account, follow-up of customer payments, daily administrative management Productivity gains through mastery of Heitz System solutions and tools Training Catalogue CONQUEST tools of conquest basics of customer management face-to-face selling commercial proactivity the additional sale adapting its communication to better sell and build loyalty sales management define or adapt its commercial policy RETENTION customer loyalty loyalty tools and customer experience customer support the basics of management OPERATION time management the delegation tutoring manage its operating account customer payment tracking day-to-day administration optimize customer management statistics Support For all your practical questions about the use or remote troubleshooting of our software and hardware, a team of engineers is at your service via our ticketing system; this will allow you to have an answer as soon as possible and to follow your requests. In case of technical problems, you can also reach us at +33 4 90 33 27 80 with your customer number, from Monday to Friday, from 9H to 12H and from 14H to 18H. In order to best meet your needs, we offer three levels of assistance. LEVEL 1 HEITZ TRADITIONAL HOTLINE Assistance Hotline support from Monday to Friday from 9:00 to 12:00 and from 14:00 to 18:00 LEVEL 2 HEITZ TRADITIONAL HOTLINE SUPPORT + EXTENDED SERVICE Hotline support from Monday to Friday from 9:00 to 12:00 and from 14:00 to 18:00 Backing up your database on a Cloud server Support on ticket declaration from Monday to Friday from 9:00 am to 8:00 pm Support on ticket declaration on weekends from 9:00 am to 5:00 pm LEVEL 3 HEITZ FULL HOTLINE support Installation of computer peripherals Software installation ISP management / line incidents Monitoring of computer stations: server monitoring Supervision xDSL Link / Fibre Software Incidents Backing up your database on a Cloud server Upgrade / Maintenance / Configuration / User help Cleaning of computer stations Creating technical documentation for networks Hotline assistance from Monday to Friday from 9:00 to 12:00 and from 14:00 to 18:00 Database backup on a Cloud Server Support on ticket declaration from Monday to Friday from 9:00 am to 8:00 pm Support on ticket declaration on weekends from 9:00 am to 5:00 pm Security Box Concerned about the security and uniqueness of digital data, Heitz technology is based on its Security Box, a patented system that guarantees access control and data backup with the best possible encryption. No more fraudulent card clones and the stress of data leakage (RGPD)! The Security Box is a revolutionary tool that turns your establishment into a real safe. Webinar Benefit from a unique experience: register for our webinars (web-seminars) and follow our live training courses via our group training system. Each training session focuses on a specific point in the use of the software with small customization touches, tips and anecdotes. At the end of the session a question-and-answer session is always possible. In order to attend the Webinar, it is necessary to be equipped with a microphone and a headset. Ad hoc development Heitz has its own developers and analysts, an integrated and fully dedicated team to provide you with a study of your business and development tailored to your needs. Whether you are a large network of establishments or an independent fitness centre, Heitz will be able to provide you with the appropriate solutions for simple day-to-day management. Do not hesitate to consult us for a tailor-made offer. Digital Agency With its experience and knowledge of your business, Heitz puts its network of digital agencies at your disposal to boost your sales. These partners specialising in the fitness and leisure sectors are a real asset for your campaigns. Website, Communication, Advertising, Digital Identity, a complete solution with tailor-made support. Video tutorials Find our tutorials in videos on our YouTube channel. Don't hesitate to subscribe to be informed of new videos! ACCESS OUR CHANNEL Documentation If you are looking for the description of a function of one of our software, the written documentation of our software is available online on our site. Our procedures are available in PDF format on our online ticketing platform accessible 7 days a week. ACCESS E-Learning Heitz System offers you a catalogue of courses on the use of the software with quizzes, exercises and video training. Learn and train at your own pace and 100% online. Our courses are conducted by training experts and guarantee you a quick start with the software. Train your employees and build your own training plan. COMING SOON Heitz Audits With more than 25 years of experience in the world of fitness/wellness and proven expertise in management solutions, the Heitz teams have a natural legitimacy when it comes to advice. Whether you are a customer or not, you can afford the services of Heitz experts. These audits can identify problems with business performance, management control, or raise questions about your operations. REQUEST AN AUDIT + 2400 EQUIPPED ROOMS + 5000 INSTALLATIONS + 25 YEARS OF EXPERIENCE 32 COLLABORATORS A project? A change a solution? A demo? A brief description of your need, a quick response from us. Heitz System 9 bis allée de la Verne 84370 Bedarrides - France Sales department : +33 4 90 33 27 83 Technical Service : +33 4 90 33 27 80 New establishment Change of solution Other Heitz system offers you, through its range of management and access control software, a homogenous package covering all your needs to manage, control and grow your business. Heitz System is present in the sectors of fitness and fitness, but also playgrounds, swimming pools, balneotherapy centres, hotel wellness SPAs, municipal sports facilities, tennis courts, squash courts, ... Sports Link Builder Our packs Start Easy Smart Full Services Trainings Support Webinar Tutorials Documentation E-Learning Audits Equipment Readers Pedestrian obstacles Access media Terminals Peripherals © 2020. All rights reserved | Legal Notice & Credits Politiques d'utilisation des cookies Notre site web utilise des cookies pour analyser son utilisation et vous permettre ainsi d'obtenir une expérience de qualité. 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