Back Privacy Notice last revised 16 July, 2021 At Fasthosts, we understand that we have a responsibility to protect and respect your privacy and look after your personal data. This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely. For clarity, Fasthosts may be both data controller and data processor for your personal data under certain circumstances. We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes. This Privacy Notice sets out your rights under the new laws. Who are we? Fasthosts offer a range of services including domain names, shared web hosting, business-class email, dedicated servers, cloud servers, secure online storage and online backup. Fasthosts have a registered office at Discovery House, 154 Southgate Street, Gloucester, GL1 2EX and company number 03656438. How the law protects you Data protection laws state that we are only able to process personal data if we have valid reasons to do so. Our basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes. How do we collect personal data from you? We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter. If you provide us with personal data about a third party (for example when registering a domain on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data. Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers. What type of data do we collect from you? The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us. Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice. We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content. We also collect information that is provided to Fasthosts by potential employee candidates, where information is sent to Fasthosts by their CV. We are always striving to improve the user experience on our website. To do this we use Hotjar to better understand our user’s needs and to optimise the services and products that we provide. Hotjar collects analytics such as how long you spend on a page, which links you have clicked, the URL you used to arrive on our website and the link you used to leave. Hotjar also uses cookies and other technologies to collect data about your devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device type and screen size, browser information and geographic location (country only). Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any data that is collected on behalf of Fasthosts. You can find more information about Hotjar and how they manage your data in their Privacy page - https://www.hotjar.com/privacy/" Personal data managed by you As our customer, you use our services to host, transmit or process data on our hosting platforms, which may include personal data of your customers. For the avoidance of doubt, under these circumstances, you stipulate the process for collecting your customer’s data. Most importantly, we do not have knowledge of or view, share or collect this specific data. In accordance with this Privacy Notice, you are responsible for managing the security of your customers’ data which they upload onto our platforms and ensuring secure access to such data. Our relationship is with you directly and there is no agreement in place between us and your customers and you are responsible for any applicable legal requirements in respect of such data. Please see our Data Processing Agreement for such a scenario, which is available in the reseller control panel. *not applicable for domains. How do we use your data? We use information about you in the following ways: To process orders that you have submitted to us; To provide you with products and services; To comply with our contractual obligations we have with you; To help us identify you and any accounts you hold with us; To enable us to review, develop and improve the website and services; To provide customer care, including responding to your requests if you contact us with a query; To administer accounts, process payments and keep track of billing and payments; To detect fraud and to make sure what you have told us is correct; To carry out marketing and statistical analysis; To review job applications; To notify you about changes to our website and services; To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and To inform you of service and price changes. Retention periods We will keep your personal data for the duration of the period you are a customer of Fasthosts. We shall retain your data only for as long as necessary in accordance with applicable laws. On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations or as reasonably necessary to prevent fraud, abuse, enforce our terms and to protect our legitimate interests. We assure you that your personal data shall only be used for these purposes stated herein. Who has access to your personal data? Here is a list of all the ways that we may use your personal data and how we share the information with third parties. For clarity, we have grouped them into the specific products and services that we offer: Domains We process your data for administration, billing, support and the provision of services. Your data (Registrant) may be sent to the domain registrar outside of the EEA. Webhosting, Dedicated servers, virtual servers, CloudNX platform We process your data for administration, billing, support and the provision of services Website builders and Epages We process your data for administration, billing, support and the provision of services. Additionally, to provide customer domain and connection details to the service. Your data is sent to third party suppliers both within and outside of the EEA. Email hosting We process your data for administration, billing, support and the provision of services. Additionally, to provide customer domain and connection details and use email addresses to provide the service Office 365 user data shared with Microsoft in the EEA. Some exchange email shares data with third party infrastructure in the EEA. Standard email all UK based. SSL certificates We process your data for administration, billing, support and the provision of services. Additionally, to provide details of the certificate owner to the certificate authority for its authentication and use. Owner data to certificate provider outside the EEA. Traffic Driver We process your data for administration, billing, support and the provision of services. Additionally, to provide user (customer) and connection details for the service. User data to service provider outside the EEA. Listing Coach We process your data for administration, billing, support and the provision of services. Additionally, to provide user (customer) and connection details for the service. User data to service provider within the EEA. Cloud Backup We process your data for administration, billing, support and the provision of services. Your data is sent to third party suppliers both within and outside of the EEA. Your user data is shared with Acronis in the EEA. Third Parties For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes. We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read. We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes. We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Fasthosts, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. Additional Data Some data we may receive about you may come from other sources, including publicly available databases or third parties from whom we have purchased data. In these circumstances, we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. Fasthosts Internet Limited is a group company of United Internet AG We, and other subsidiaries and affiliates, are part of United Internet AG. In order to avoid duplicate copies of address data and adhere to negative data, as for example email black lists, it is sometimes necessary to transfer customer data to United Internet AG and its affiliates. Your rights In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service. You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly. Our Privacy Notice shall be made clear to you at the point of collection of your personal data. You can view, edit or delete your personal data through the Fasthosts’ control panel. You can also make choices about Fasthosts’ collection of your data and how we use it. You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the pages either at sign up or in your control panel. We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time within your Fasthosts control panel. Accessing and updating your data You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by updating your personal details within your Fasthosts Control Panel. You have the right to access the information we hold about you. Please email your requests to privacy@fasthosts.com so that we can obtain this information for you. Before Fasthosts disclose your personal data, we may ask you to provide additional information so that Fasthosts can confirm your identity and for your security. We reserve the right to charge a fee if your request is excessive or unfounded. Use of cookies Our cookies policy is available to view here https://www.fasthosts.co.uk/terms/policies/cookie-policy Links to other sites Fasthosts may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these. Where we store your personal data We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate. All information you provide to us is stored on our secured servers within the UK. If you use our services from a country other than the UK, your communications with us may result in transferring your personal data between different jurisdictions. However, in doing so we will comply with the European Data Protection Directive 95/46/EC ("GDPR") and other applicable laws regulating the protection for the transfer of personal information between jurisdictions. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Any sensitive data (payment details for example) are encrypted and protected. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone. Liability We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions: https://www.fasthosts.co.uk/terms/general-terms-and-conditions. Data Breaches In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary. Contact us Please e-mail any questions or comments you have about privacy to us at privacy@fasthosts.com Your right to make a complaint You have the right to make a complaint about how we process your personal data to the Information Commissioner: https://ico.org.uk/concerns/ Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 Back View All Terms & Conditions Who are we About us Affiliates Sponsorship Quick links Case Studies Careers Guides Blog Business Hub Referral Scheme Sitemap Legal Privacy notice Terms of Service Tax strategy Cookie policy Modern Slavery Statement Support Contact us Sales Support Support site Show UK VAT pricing © 1999-2021 Fasthosts Internet Limited. All rights reserved. Cookie consent We use cookies to improve your experience using our site and to show you advertising that’s relevant to you. Please confirm whether you agree to our storage and use of cookies. 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