Login Black Friday Glasses Contact lenses Sunglasses Accessories Offers Eye health Find a store Book an appointment HomeCustomer servicesFaqs Frequently asked eyecare questions We've found that some eyecare questions crop up more often than others. So we've listed the most frequently asked below. If you can't find the information you need below, please don't hesitate to contact us. Why is an eye test so important? How often should I have my eyes tested? Do I have to pay for an eye test? Why do I need an eye test every 2 years if everything is always fine? Why do I need regular eye tests if I'm diabetic? I'm diabetic but my vision hasn't changed. Why do I need an eye test every year? How old does my child have to be before they can have their eyes tested? Why does my child need to go to an Optometrist when they have their eyes checked at school? Am I entitled to my contact lens prescription from my Optician? I have astigmatism - can I still have contact lenses? If my contact lens specification has expired, can I still purchase contact lenses? Is there a high risk of eye infection if I wear contact lenses? My Contact Lens Optician has told me to only wear my contact lenses for 8 hours, but they still seem fine. Why do I have to take them out? What are 'contact lens check ups'? Why can't I use my spectacle prescription to buy contact lenses? What shall I do if my contact lenses are uncomfortable? Why do I get a new storage case when I collect my solutions? - The one I'm using is still OK Why do I still need glasses when I wear contact lenses? Should my employer pay for my glasses now I use a computer? Vision Express About Vision Express IE About Vision Express Careers Store locator FAQs Help and information Contact us Delivery information Free 100 day returns Free lifetime servicing Breakage protection Product recalls Our wider impact Corporate social responsibility Charitable partners Modern Slavery Act Gender pay gap report Blog Stay up to date Accessibility Cookie policy Legal notices Privacy policy © Vision Express 2021. All rights reserved. Our cookies We use cookies, which are small text files to improve your experience on our website and to show you personalised content. You can allow all or manage them individually. Find out morehere Allow all Manage cookies