home Services Ready-made solutions Cases Presentation About us +7 (495) 785-3584 info@monitordirect.ru About us MonitorDirect is a federal outsourcing call center. We have over 700 operators in 3 call centers in Tambov, Orel and Lipetsk. We answer customer calls, tell everything about the product, terms of delivery and payment, take orders. We create hotlines and support services for large online stores, banks, insurance companies and booking services. We train a team of operators for each project, prepare a knowledge base with answers to questions, install a digital PBX and everything you need to quickly process thousands of calls a day. We help companies to quickly connect telephone communications in the office, set up a system of internal numbers, connect multichannel numbers and a free federal number 8 (800). We return old clients using E-mail and SMS mailings. We inform them by phone about special promotions and discounts. We find and call new ones. 115093, Moscow, st. Pavlovskaya, 27, building 4, 2nd floor +7 (495) 785-3584 info@monitordirect.ru

home Services Ready-made solutions Cases Presentation About us +7 (495) 785-3584 info@monitordirect.ru Online stores We will help your customers to understand the assortment, take orders, tell you about the terms of delivery and payment What are you getting: A full-fledged call center with the ability to connect a federal number 8 (800) A staff of professional operators who will help you sort out the assortment, will take orders and transfer them to the delivery service Minimum waiting time on the line Record of all conversations and detailed statistics of calls Possibility of rapid expansion of the staff of operators How it works? Our operators will study your assortment, terms of delivery, payment and return All incoming orders will be processed and sent to your managers In case of cancellation or change of the order, our operators will transmit information to your delivery service After completing the order, the operator will find out the customer's opinion about the product and the quality of the service and will offer to re-order with a discount Why MonitorDirect? Successful experience with 237 online stores throughout Russia All operators are trained in telephone marketing and take exams Thousands of satisfied customers in 40 regions Banks Insurance companies Online Stores Booking services Medical companies Production Car dealers Home → 115093, Moscow, st. Pavlovskaya, 27, building 4, 2nd floor +7 (495) 785-3584 info@monitordirect.ru