Why Aceyus Solutions Product Resources Company Get Started Aceyus VUE View your high value telephony data with comprehensive reporting and uniform dashboards. Download Product Sheet Watch the 4-minute VUE demo here Have Your Most Actionable Data In One Place Make business decisions faster with real-time reporting, showing call center managers all the high-value metrics critical to operations in a single view. Increase Agent Productivity With personalized dashboards, gain the insights needed to immediately shift your agents to accommodate for fluctuating call volumes at a moment’s notice. Improve Customer Experience Use analytics to increase first call resolution, lower average handle time, and reduced escalations leading to higher NPS scores, increased conversions and upsells, and overall better experience. Pinpoint Trends & Increase Employee Retention Review historical data to analyze and understand where your agents are struggling and make adjustments to increase employee retention and reduce sunken costs. Have Questions? Read VUE FAQs Aceyus VUE connects to a Variety of Call Center Platforms No matter which platform you use, Aceyus can integrate with your system to provide real-time reporting and full visibility into all areas of your call center. Cisco Amazon Connect Twilio Avaya Genesys and many more… View All Integrations Essential KPIs Across All Levels of Your Contact Center Connect your core contact center metrics to give you real-time and historical insights that allow you to optimize your contact center efficiency and improve the customer experience Agent Level Reporting Allow managers to see key agent performance metrics in agent scorecards allowing for better agent development. Team Level Dashboards Understand the performance of the teams in your contact center, seeing where teams could improve chosen metrics. Skill Level Metrics View departmental metrics to understand the customer experience and know where your calls are coming from. Call Queue Metrics Know exactly where all calls are coming from, average call, hold and handle times, and other KPIs across your entire call center. Get in Touch Leverage the power of data to maximize efficiency across your call centers. First Name* Last Name* Email* Sr. Telecom Analyst Sony “Aceyus’ products have saved us a great deal of time. It used to take us a ridiculous amount of time to do reporting — sometimes an entire day to gather data. Now, it’s literally a matter of minutes.” Company Aceyus 1-888-222-3987 sales@aceyus.com 10700 Sikes Place Suite 240 Charlotte, NC 28277 Product Product Overview Aceyus VUE Aceyus VUE Premium Aceyus VUE Enterprise Capabilities Call Center Analytics Customer Journeys Omni Channel Reporting Integrations Company Why Aceyus About Leadership Partners Careers Contact Us © Copyright 2021 Aceyus Privacy Policy Terms of Use EOL Policy