How Rethinking IT Can Set Your Bank Apart—and Ahead LEARN MORE Customer Experience We architect integrated experiences designed to meet and exceed emerging customer expectations. Get in Touch Our Solutions Create a Customer-Focused Culture A keen focus on the customer and great customer service has never been more critical. Organizations must look to the future by building, or enhancing, a unique, authentic culture that allows for understanding and flexibility to meet the customer wherever they are. Acquire & Retain the Right Customers Leverage data insights to promote a compelling brand experience that connects with customers on a personal level, creating affinity and fiercely loyal advocates. Exceed Customer Expectations Create a differentiated experience for current and prospective customers that feels highly customized, evoking emotional responses of extreme satisfaction, delight and dedication. People PEOPLE Zameer Baber Managing Principal PEOPLE Michelle Auchter Chief Marketing & Sales Operations Officer PEOPLE Priya Stipe Principal PEOPLE Talia Avci Senior Managing Consultant How We Help CASE STUDIES HEALTH & LIFE SCIENCES Transforming E-commerce for an Elevated Customer Experience CASE STUDIES Helping Alaska Airlines Better Serve its Customers through… CASE STUDIES PROJECT & PROGRAM LEADERSHIP Leveraging Brand to Inspire Company Transformation CASE STUDIES HEALTH & LIFE SCIENCES Redefining E-commerce to Deepen Customer Connections View all Customer Experience Case Studies Insights WEBINARS Spotlight On: Customer Experience VIEW NOW INSIGHTS DATA & ANALYTICS Do Your Customers Suffer from a Case of Mistaken Identity? View all Customer Experience Insights Get in Touch What We Do Strategy & Transformation Operations Business Technology Digital Strategy & Transformation Data & Analytics Workforce Experience Mergers & Acquisitions Real Estate Services Design & Creative Services Organizational Effectiveness Program & Project Leadership Staffing Industries Health & Life Sciences Financial Services & Insurance Energy & Resources Retail & Consumer Products ESG & Social Impact Media & Entertainment Technology & Communication Private Equity Automotive Insights Insights Case Studies Executive Viewpoints Webinars Blog About Culture Diversity, Equity and Inclusion Social Responsibility Awards Newsroom In the Community Events Leadership Team People Locations Point B Direct View previous newsletters Terms & Conditions Privacy Statement Contact ©2021 Point B, Inc.