Tel: 0208-594-6888 Mob: 0748-406-4196 STAFF LOGIN POLICIES & PROCEDURES Home Policies & Procedures Metropolitan Care has the following policies and procedures: Recruitment, Assessment of young people, Management of Young Peoples’ Placements, Care of Young People in Placement, Child Protection, Young People and Their Rights, Personnel and Training. Child Protection (Safeguarding Policy) – All young people placed in our care have their well-being enhanced and are protected from harm. Our child protection procedures are compatible with Local Safeguarding Children’s Board procedures. All placements have a risk assessment and behaviour management plan and safe caring policy which is updated as required for every new placement and in line with any changes in circumstances. Complaints Procedure Metropolitan care has a clear and robust complaints policy and associated procedure. Wherever possible we aim to resolve complaints in an informal manner by discussion with all concerned parties. We recognise that sometimes there are issues that cannot be resolved informally, and a more structured system is in place. In these circumstances the complaint would be investigated by our Complaints manager. We also employ an independent arbitration officer. Following the investigation, recommendations would be made to the Team Manager. The complainant is involved at every stage of the process. As an agency Metropolitan care look upon complaints in a positive manner and understand that it may be an opportunity to improve and refine our working practices. Suite 9 56a Longbridge Road Barking Greater London IG11 8RW Tel: 0208 594 6888 Mob: 0748 406 4196 Monday: 09:00 – 19:00 Tuesday: 09:00 – 19:00 Wednesday: 09:00 – 19:00 Thursday: 09:00 – 19:00 Friday: 09:00 – 19:00 Saturday: 09:00 – 19:00 Sunday: CLOSED Designed By BinaryProfessionals.com

Tel: 0208-594-6888 Mob: 0748-406-4196 STAFF LOGIN SERVICES Home Services Metropolitan Care offers a range of support options such as personal care, domestic care, continence and dressing. We use the fair Access to care criteria set by the Department Of Health (DOH) in order to deliver a fair and equitable service to our clients. Our Main Services Include: Respite Care Complex Care Dementia Palliative Care Learning Disabilities Physical Disabilities Sensory Impairments Health Care Consultancy Suite 9 56a Longbridge Road Barking Greater London IG11 8RW Tel: 0208 594 6888 Mob: 0748 406 4196 Monday: 09:00 – 19:00 Tuesday: 09:00 – 19:00 Wednesday: 09:00 – 19:00 Thursday: 09:00 – 19:00 Friday: 09:00 – 19:00 Saturday: 09:00 – 19:00 Sunday: CLOSED Designed By BinaryProfessionals.com

Tel: 0208-594-6888 Mob: 0748-406-4196 STAFF LOGIN SERVICES Home Service Daily care visits to enable your loved one to still enjoy their life at home with tailored care assistance. Suite 9 56a Longbridge Road Barking Greater London IG11 8RW Tel: 0208 594 6888 Mob: 0748 406 4196 Designed By BinaryProfessionals.com