Home Who we are Solutions News Global Sites eng eng MANAGED SERVICES Those who have experimented with Beta 80 Managed Services have found seriousness and professionalism in organizing services according to the most widespread standards and in accompanying the customer in managing change. In more than 10 years of experience we have taken charge and governed facilities dedicated to the customer or multi - customer, on site or on site, with extended hours or 24 x 7. Thanks to the presence of Service Manager on the customer and Delivery Coordinator on the groups of work we authoritatively govern day by day delivery and its evolution. HELP DESK The Help Desk is a support function that assists users of an enterprise's IT services to maximize their use of technology. It provides high-level technical services with particular attention to Incident Management, Asset Management and Change Management, with specific reference to technological changes. SERVICE DESK The Service Desk (SD) is not only dedicated to providing excellent technical support but is strictly oriented to IT service management focusing on the need to provide services that conform to the business needs of the enterprise and / or a customer who may have access to these services. The Service Desk is the Single Point Of Contact (SPOC) that manages Incidents, Problems and requests for information. It also provides a path for interacting with the various Service Management processes, including change requests, procurement, service level management, scheduling of daily activities. APPLICATION MANAGEMENT The Application Management function is responsible for managing applications throughout their entire life cycle, from concept to decommissioning. Within the outsourcing of information systems, it contributes to the containment of IT costs associated with the management of the application portfolio. It also lays the foundations for a growing focus on innovative solutions that better respond to business dynamism. DESKTOP MANAGEMENT Desktop Management is the essential component of workstation management. This activity lightens the IT Operation workload and typically includes a range of support services such as Help Desk, Asset Management (IMAC / R), security, image management for software distribution and desktop virtualization. SYSTEM & NETWORK MANAGEMENT Il system management è l’attività di gestione dei sistemi hardware che fanno parte dell’infrastruttura tecnologica dell’IT. La gestione dei sistemi è oggi fortemente influenzata dalle reti di comunicazione, che costituiscono la nervatura dell’intero impianto IT. Le attività di network management rientrano a far parte delle attività di gestione dell’infrastruttura tecnologica dell’IT. MONITORING L’attività di monitoraggio rappresenta la prima linea di controllo degli applicativi e dell’infrastruttura presenti per erogare i servizi del cliente. È di norma il primo servizio ad essere oggetto dell’outsourcing dei sistemi informativi. I benefici di questa attività effettuata in regime di outsourcing (full o selective outsourcing) sono i seguenti: Effettivo contenimento dei costi del servizio di monitoring, in genere h24 Implementation of a standard training course for new operators, with certain insertion times Improvement of the quality of the service provided to the other support departments, through the guarantee of shifts coverage and the constant updating of the know-how of the working group Significant improvement in service response times, by increasing the operational capabilities of individuals and the level of experience acquired over time by the group Control of the actual service levels provided under the outsourcing of information systems (full or selective outsourcing), through the monthly reporting of the SLAs by the service managers BETA 80 MASTER Massimo Rabboni +39 02 25202.771 write an email ARTICLES L'ARENA.IT - LA BOMBA DEFROSTED IN VERONA. IN THE CENTRAL STATION AN INNOVATIVE TOUCH TABLE IL QUADERNO.IT - THE IX EDITION OF "BEST PRACTICE FOR INNOVATION" BEGINS list SUCCESS STORY d'AMICO NAVIGAZIONE : Consulting and implementation of a Service Desk project BRIX DISTRIBUTION : Monitor the economic and financial performance of a network of supermarkets list EVENTS June 6, 2015 AGILE AND DEVOPS: YES, WE CAN CHANGE - FREE SEMINAR IN MILAN ON 25/6 read NEWS June 20, 2016 BETA 80 GROUP IS AVAYA'S "NEW PARTNER OF THE YEAR 2016" list Copyright @ 2010 Beta 80 Group - VAT and CF 12960360159 - credits