Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returns require a copy of the original packing list. Initial shipping costs are non-refundable and deducted from the total return. Nemcor Inc. will not be responsible for any return shipping costs. Please note that if a cutting request is made on an order, the item is no longer eligible for any returns as the item is cut to the customer request. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items: Expedited Shipping Costs Expedited Processing Costs To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds may be granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Damage Claims All damage claim requests must be made within 7 days of delivery. After 7 days, all damage claims will be considered null and void. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have processed your return. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nemcorinc.com. Clearance items (if applicable) Only regular priced items may be refunded, unfortunately clearance items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nemcorinc.com. Shipping To return your product, you should mail your product to: 2867 Surveyor Street, Pomona, 91768, CA, USA You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Nemcor Inc. 501 Franklin Blvd. Cambridge, ON Canada N1R 8G9 Helpful links Contact Us Keep in Touch Facebook Instagram Pinterest Search Privacy Policy Terms of Service Return Policy American Express Apple Pay Diners Club Discover Google Pay Mastercard Shop Pay Visa © 2021, Nemcor Inc. (US)