ITV Hub Homepage.st2{display:none;fill:#9a804f} Sign InAccount icon Mobile Menu Icon Competitions Applications Votes Participation & Charity ITV Hub FAQs & Other Info Verification Statements Winners itv | Terms Cookies Friday 15 October 10:16am Last updated: 15 October 2021 Introduction By accessing and using our websites or other services, you are agreeing to the terms of this policy and our privacy notice. We may update this cookie policy from time to time and will post any changes on our website at www.itv.com. What are cookies? Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies). Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user’s browsing experience and provide more information about the user’s experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits. For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org and also see our section on more information and turning cookies off below. How does ITV use cookies? We use cookies on our websites and other services (including www.itv.com and the ITV Hub services) to distinguish you from other users, provide some of the functionality of our services, analyse user interaction and control the serving of advertising. More details can be found in the ITV Cookies section below. Generally we use two types of cookies; functional and analytical. We use functional cookies to help provide our services, so for example: to allow you to access your stored information if you have registered with us; by recognising your preferences when you return to our services; by enabling us to serve the appropriate regionalised service relevant to your location; or by limiting the number of times that any adverts which you view on our services are repeated within a short space of time. We use analytical cookies to review and analyse user interactivity with our services, including in relation to content and advertising. For example, we may use analytical cookies to: recognise and to count the number of visitors to our services; to see how you and other users move around within our services and to record which content viewers view; or determine when advertising has been served and to which users. This information helps us to improve our services and may help us provide you with recommendations or more relevant or targeted advertising. When do you issue cookies? Unless you have adjusted your browser settings (where possible) to limit the use of cookies, our systems will issue cookies as soon as you visit our websites or access other services. If you have limited cookie use, then please be aware that some of the functionality of our services may not be available to you. Please note that not all of the cookies on our sites are set by us. Please see the list of third party cookies below for more information about third party cookies. What cookies does ITV use? A list of ITV and third party cookies that we use is included below. We may also use additional cookies for particular services, for example in our programme apps. Further details of these additional cookies can be found by visiting the service in question. For example, further details of any additional cookies used in a programme app can usually be found in the terms and conditions information for that particular app. When do our cookies expire? Most of the cookies on our websites expire at the end of your current session on our website. However, some of our cookies have an extended lifespan. Some of our cookies are persistent and will never expire, including Flash cookies. Where can I find more information about cookies, and how do I turn cookies off or delete cookies? Find out more about cookies, including how to disable/enable and delete them, at the following website www.aboutcookies.org. You can block most cookies (except for Flash cookies) by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block all cookies (including essential cookies) you may not be able to access all or parts of our services, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website. You can opt-out of receiving cookies from a range of ad servers (including, among others, Doubleclick, Videology, AudienceScience, Flashtalking and Microsoft) by visiting www.youronlinechoices.com and following the instructions provided. Generally, you can't delete Flash cookies (also known as local shared objects) with browser controls, but Adobe's website at www.adobe.com provides information on how to delete or disable Flash cookies. Click here for details. Please note that if you disable Flash cookies, you may not be able to play content on the ITV Hub. Android App On the ITV Hub Android app you can use the Reset App feature to clear data that’s related to the app and stored locally on your device. You may still receive push notifications after resetting the app, as this particular feature is not set by your device’s local storage. Push Notifications can be enabled or disabled in your device settings. The Reset App feature can only be used when Parental Controls has been disabled. If you attempt to reset the app with Parental Controls enabled, you’ll be prompted to deactivate before you can reset. How to use the Reset App feature: - Launch the app - Go to “Settings” from the app overflow menu - Select "Reset the ITV Hub App" in “Settings” - If Parental Controls are enabled, you’ll be prompted to disable them in order to proceed - Once you’ve successfully reset the app, it will close and you’ll need to relaunch it to continue your journey Please be aware that using the Reset App feature will have the following effects: - Your Last Watched items will no longer be available - If you previously allowed the ITV Hub to access your device location, this will be forgotten - You’ll be logged out of the app and the app will close - You’ll be prompted to opt in to Push Notifications again when you next launch the app - You’ll see the Chromecast introduction again - You’ll be prompted to accept our Cookies Policy - You’ll be prompted to review the app once you’ve watched a show to the end - If you previously enabled Subtitles, your Subtitle preferences will be reset ITV Hub iOS App On the ITV Hub iOS App you can use the Reset App feature to clear data related to the app that is stored locally on your device. You may still receive push notifications after resetting the app as this feature is not set by your device’s local storage. Push Notifications can be disabled in your device settings. If you have Parental Controls enabled, they’ll still be enabled after resetting the app. The only way to disable Parental Controls is go into "Settings" within the app and disable them. You’ll be asked to input the correct PIN before being granted access to turn them off. Steps to use the 'Reset App' feature: - Launch the app - Go to settings and select "Reset the ITV Hub" - The app will automatically relaunch Please be aware that using the Reset App feature will have the following effects: - Your Last Watched items will no longer be available - If you previously allowed the ITV Hub to access your device location, this will be forgotten - You’ll be logged out of the app and the app will close - You’ll be prompted to opt in to Push Notifications again when you next launch the app - You’ll see the Chromecast introduction again - You’ll be prompted to accept our Cookies Policy - You’ll be prompted to review the app once you’ve watched a show to the end - If you previously enabled Subtitles, your Subtitle preferences will be reset - Downloads will be deleted Apple AppTracking Framework When you first open the ITV Hub iOS App you will see a pop up message which asks you if you will allow the app to track your activity across other companies’ apps and websites. If you select “Allow” that means that we can link your Apple advertising ID to help personalise the ITV Hub and our promotions. If you select “Ask App Not to Track” then we cannot use your Apple advertising ID and will not set the following cookies: Appsflyer For more information about these cookies please see below under “Third Party Cookies”. ITV Hub TvOS App On the ITV Hub tvOS App you can use the Reset App feature to clear data related to the app that is stored locally on your device. If you have Parental Controls enabled, they’ll still be enabled after resetting the app. The only way to disable Parental Controls is go into "Settings" within the app and disable them. You’ll be asked to input the correct PIN before being granted access to turn them off. Steps to use the 'Reset App' feature: - Launch the app - Go to settings and select "Reset the ITV Hub" - The app will automatically relaunch Please be aware that using the Reset App feature will have the following effects: - Your Last Watched items will no longer be available - If you previously shared your postcode so that we could find your broadcaster, this will be forgotten - You’ll be logged out of the app and the app will close - You’ll be prompted to accept our Cookies Policy - If you previously enabled Subtitles, your Subtitle preferences will be reset **ITV Hub Apps on connected TVs, Freeview, Youview, Freesat, tv streaming devices or games consoles** If you would like to reset your ITV Hub app on the big screen - whether you’re watching via your Connected TV, or a streaming device - please give our Viewer Support team a call on 0344 88 14150 and they can talk you through the process. Operating system identifiers If you download the ITV Hub app on a mobile device with a Google Android or Apple iOS operating system then we check the status of user identifiers provided by that operating system. We will pass on that identifier and its status to permitted third parties so that they can serve you advertisements which are of particular relevance to you and for analytics purposes. Access to this identifier is subject to us and our permitted third parties complying with the relevant platform terms and conditions. You can opt out of us passing the identifier in this way or reset your advertising ID at any point within the settings on your mobile device. Contact us Our full details are set out in our privacy notice. You can email us with any questions, queries or complaints at itvhubhelp@itv.com ITV COOKIES ITV cookies on itv.com (including ITV Hub on itv.com) itv.Region: remembers the region in which you are located, which enables us to serve region specific content to you. has_js: identifies whether a user has javascript turned on/off. If javascript is turned off many of our website functions will not work correctly. itvpreferences.sol: stores your subtitle and volume preferences for the ITV Hub so that you don’t have to set them each time you visit. ITVAutoresume.sol: stores the last point you reached in a video you were watching so you can resume watching from the last point you reached. ITV.Autoplay: automatically plays the next episode in a series on ITV Hub. Itv.CookiePolicy: determines whether our cookie policy message has been accepted. Itv.ParentalControls: stores your pin number and secret answers for parental controls. Itv.Session: is used for registration and login authentication. Itv.LastWatched: is used to store the episodes that have been watched on a particular browser. VT_RT1 through to VT_RT12, VT_NEWT and VT_SEENFCID: are cookies set by ITV’s ad server and are used to provide more relevant advertising to our users. Itv.RandID: used to gradually roll out new features and updates on ITV Hub. ITV cookies on the ITV News app Your set location - if you choose to set a location either based on your current device location or by searching for a place, the resulting location is stored on your device. This drives a search for content based on the chosen location to deliver relevant content from that area. Followed stories - if you choose to follow a story, an identifier for that story is stored and used to drive a search based on that story. Notifications - if you choose to receive notifications of story updates we will store that choice and use it to select notifications for you. ITV cookies on the ITV Hub app Region Value: is used to remember the region in which you are located, which enables us to serve region specific content to you. Last Watched Info: is used to remember the latest videos you watched on the app. Progress through video: stores the position you watched up to on your device, so you can pick up from where you left off. 2 Hour Ad Rule: is used to ensure that you do not have to keep watching the same ad breaks if you close the app or rewind or fast-forward within a programme. This cookie is not used in the Android version of ITV Hub. Feed Refresh: is used to refresh the application data feeds within the app to bring you the most recent content. Guidance/PIN Settings: is used to remember your parental control preferences and encrypted PIN and email address so that once you have set your parental control preferences and/or PIN, we will remember your settings. PIN Reset: enables us to reset your parental control PIN if you ask us to. This will use the information captured in the PIN Settings as described above. Unique Identifier: is used to identify your device as a unique user of our services. This enables us to track collective usage of the app to learn about how our customers use the service. This is a generic ID that cannot be attributed directly to you but does enable us to track usage. VisualOn cookies are used to support Hub playout in some versions of our Android app. Fabric cookies are used to help track app crashes and errors to help us improve the apps performance in both the iOS and Android app. UrbanAirship’s cookies are used to support push notifications in the ITV Hub app. These notifications allow us to tell viewers about new and returning shows they may be interested in, where they have opted-in to receiving notifications. BC_BANDWIDTH: is a Brightcove cookie that detects bandwidth in order in order to manage progressive download of video to the user’s device. ITV cookies on Connected TV - HTML app available on Samsung (2012+), Amazon Fire TV, Freeview Play, YouView and YouView / Sony devices, Xbox UID / UIDR: unique user ID used to track video plays and allows ITV to generate an accurate picture of activity in our app. itv-location: persists a user's broadcaster region. This data ensures that a user is associated with the correct local broadcaster (i.e. ITV, STV) and receives the correct programming for their geographic location. itv-broadcaster: persists a user's broadcaster (i.e. ITV, STV). This ensures that users receive the correct programming for their geographic location. itv-skip-location: persists a user's choice as to whether they want to see a location reminder message on starting the app, in the instance where a location has not been previously provided. itv-greeted: indicates whether the user is launching the app for the first time so that the Hub knows whether or not to show the welcome screen. tv-guid: is an anonymous device ID used only in aggregated form, and is mainly used for monitoring error messages. itv-parental-controls: is used this to remember your parental control settings. This cookie is not used on YouView devices. itv-productions: allows us to remember where in a programme you stopped watching, so we can let you resume from there. It also remembers what ad breaks you've watched so that we can administer our fair ad-policy. itv-guidance-accepted: tells us that a user has seen the guidance pop-up, has confirmed their age and has accepted our terms and conditions. ITV cookies on Connected TV – Now TV app ITV/postcode: persists a user's broadcaster region. This data ensures that a user is associated with the correct local broadcaster (i.e. ITV, STV) and receives the correct programming for their geographic location. The broadcast region is derived when a full or partial postcode is entered on first launching the app. Postcode data is stored but is only used for the purposes of identifying a broadcast region. ITV/pinEnabled: is used to remember if you've set up parental controls in the ITV app. ITV/pinCode: allows us to remember your parental control code if it's set. ITV/broadcaster: persists a user's broadcaster (i.e. ITV, STV). This ensures that users receive the correct programming for their geographic location. ITV/r and ITV/rd: allow us to remember programmes you've stopped watching, so we can let you resume from there. It also remembers what ad breaks you've watched so that we can administer our fair ad-policy. ITV cookies on Connected TV – Legacy AIR app (Samsung 2011 TVs) Region: stores the broadcaster region determined by entering your postcode. Guidance: stores the user’s guidance status if the user has seen a guidance message. It also stores the user’s PIN, if one has been set. ITV cookies on Connected TV – Legacy Freesat App We also use a cookie in the ITV Hub on Freesat. This cookie allows us to identify your Freesat device as a unique user of our services, so that we can track usage of the ITV Hub to learn about how our customers use the service. This is a generic ID that cannot be attributed directly to you personally. The cookie will not expire, and cannot be deleted or blocked. ITV cookies set on the ITV Responsibility website itv.cookiepolicy: determines whether our cookie policy message has been accepted. wordfence_verifiedHuman, wfvt_2519572663: Wordfence use cookies to: (1) uniquely identify visitors; (2) track a user who was previously logged into WordPress but has logged out to ensure that that they are not shown user cached pages; and (3) if a user has visited a unique page that allows them to bypass a country blocking a cookie, is set to identify that user so that country blocking does not prevent them from viewing the site. _cfduid: is used to override security restrictions based on the IP address the user is coming from, where appropriate (for example, where the user’s device is known and trusted). It does not correspond to any user ID in the web application, nor does the cookie store any personally identifiable information. ITV cookies set on the ITV competitions website bonus-modal: bonus modal hashed value (local storage) image-modal: image modal hashed value (local storage) phoneNumber: stores a user’s phone number only when remember me selected THIRD PARTY COOKIES Appsflyer We use a tool called Appsflyer to measure the effectiveness of our digital marketing campaigns; to ensure that our ads on third party platforms are served to the most relevant audiences; and to enable us to create links to our mobile app. ComScore cookies ns_cookietest,ns_session: ComScoreuses these cookies to provide ITV with analytical information about ourusers. ComScore cookies collect data onuser traffic and engagement with our services. Google Analytics cookies _utma, _utmz, _utmb, _utmc, _utmt, _ga, _gat, _gid Google Analytics uses these cookies to provide ITV with analytical information about the use of our services. SAS cookies MID, HINT SAS cookies identify whether a user has cookies enabled and anonymously identify visitors. This information allows us to ensure a consistent and relevant advertising experience, and helps us to apply caps on the frequency with which users see particular adverts. Quantcast cookies _qca Quantcast is a digital advertising company. They provide website rankings and the data they collect is also used for audience segmentation and targeted advertising. Doubleclick cookies Doubleclick (part of Google) uses cookies and IP address analysis to identify unique users of our website (through the collection of non-personally identifiable information) and to track the conversion rates for particular advertising campaigns, to help serve advertisements which are of particular relevance to you, and to control the frequency with which particular advertisements are displayed to our users. Innovid Cookies Innovid use cookies to track the reach and frequency of advertising campaigns. Local Storage cookies has_had_free_trial (localStorage and sessionStorage) A value that holds the status of a logged in user pertaining to their Hub+ free trial period. Mediaplex (now Conversant) cookies Conversant uses cookies to help serve advertisements which are of particular relevance to you, to measure the reach of particular advertising campaigns and to control the frequency with which particular advertisements are served to users of our website. Mediamind cookies Mediamind use cookies to help serve advertisements which are of particular relevance to you, to measure the reach of particular advertising campaigns, to control the frequency with which particular advertisements are served to users of our website, to recognise when a particular user has opted out from the use of cookies and to measure how many of our users see the advertisements served. Flashtalking cookies Flashtalking uses cookies to track the conversion rates for particular advertising campaigns, to help serve advertisements which are of particular relevance to you and to measure how many of our users see the advertisements served. Hotjar cookies _hjClosedSurveyInvites: Ensures the same survey invite does not re-appear if it has already been shown. _hjDonePolls: Ensures that the same poll does not re-appear if it has already been filled in. _hjMinimizedPolls: Ensures the widget stays minimised when the visitor navigates through our site. _hjDoneTestersWidgets: Ensures that the same form does not re-appear if it has already been filled in. _hjIncludedInSample: Informs Hotjar whether a visitor is included in the sample which is used to generate funnels. _hjShownFeedbackMessage: Ensures Incoming Feedback will load as minimised immediately if a visitor navigates to another page where it is set to show. _hjid: Ensures that behaviour in subsequent visits to the same site will be attributed to the same Hotjar user ID. _hjTLDTest: Ensures cookies can be shared across subdomains (where applicable) by storing the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. _hjUserAttributesHash: User Attributes sent through the Hotjar identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updates. _hjCachedUserAttributes: Stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. Content Square cookies pageview: Captures user interactions with ITV Hub and sections within ITV.com including News and the ITV Competitions website. Broadcasters' Audience Research Board (BARB) and Kantar Media cookies i00 We are currently participating in a research project carried out by the Broadcasters’ Audience Research Board (BARB) to gather anonymised statistics about the usage of media players. The aim is to understand the number of users and the extent of use of these players and the content within them. Several other major broadcasters are also participating in the project. BARB has chosen Kantar Media to collect this data through the use of cookies that are placed on your device when you use the ITV Hub. All data is collected anonymously and will not be used by ITV for any other purpose but for this project. Adobe Site Catalyst cookies s_sq, s_cc, s_c4 Adobe uses these cookies to store information about the previous link clicked within the website, and to determine what cookies are enabled in the user’s browser. YouTube cookies demographics, dkv, s_tempdata-1666356427, VISITOR_INFO1_LIVE, recently_watched_video_id_list, use_hitbox, ACTIVITY, PREF YouTube uses these cookies to analyse traffic from embedded videos on the ITV press centre site. PayPal cookies The websites itv.com/comps and itvboxoffice.com provide you with the option of paying via PayPal. PayPal uses cookies when you visit or interact with its sites, services, applications, tools or messaging. PayPal may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, and safer experience and for advertising purposes. Apple (App Store service) The App Store uses cookies on iOS devices to enable subscriptions to our Hub+ service and also to publish the iOS Hub app. Tapad cookies Tapad_DID We are conducting a research project relating to Love Island 2018 which is being run by On Device Research Limited (On Device). On Device uses an adtech company called Tapads to confirm whether a user is a member of On Device's research panel. Tapads will use cookies that are placed on your device when you use the ITV Hub to enable OnDevice determine whether you are a member of On Device’s research panel for the purpose of On Device conducting the research around Love Island 2018. These cookies will expire after 60 days and will not be used by ITV, On Device or Tapads for any other purpose but this research project. Monterosa cookies On some parts of our website we use interactive elements such as polls and pledges. These are provided by a third party called Monterosa. Monterosa sets a cookie to create an anonymous ID to enable it to record your response to the interactive element. Brightcove cookies Brightcove uses cookies to count the number of views of short form clips on itv.com in order to monitor usage of its video player. Vimeo cookies We use the Vimeo video player on some parts of our website. When the video player loads, Vimeo uses a cookie to store your usage history. Google / YouTube cookies Google uses different types of cookies to run Google websites and ads-related products. One fundamental purpose for Google's use of cookies is for security reasons, which allow a site to authenticate users, prevent fraudulent use of sign-in credentials, and protect user data from unauthorised parties. Google also uses cookies to manage your preferences. These cookies allow a site to remember things that change the way a site behaves or looks, such as remembering your region and preferred language. Another reason Google uses cookies is for advertising purposes. These cookies help make advertising more engaging to users and more valuable to publishers and advertisers. For example, Google Ads cookies can be used to select advertising based on what’s relevant to a user, to improve reporting on campaign performance, and to avoid showing ads a user has already seen. For more information about Google’s cookies please see its cookies policy here: https://policies.google.com/technologies/cookies?hl=en-US. Facebook cookies We use Facebook embeds on some of the pages on our website at itv.com. On these pages Facebook may set cookies to verify your Facebook account; to enable certain functionality; to improve its performance; for security and site integrity; for analytics and research; and for advertising purposes including to help Facebook to show ads and to provide advertising products to businesses and other organisations and to measure the performance of ads and ad campaigns; and to provide insights about who is using and interacting with Facebook products and ads. For more information see Facebook's cookies policy here: https://www.facebook.com/policies/cookies/. Twitter cookies When we use Twitter embeds on our website, Twitter may set cookies for authentication and security; to remember information about your browser and preferences; to help Twitter improve and understand how people use its services; to customise its services; to help it to deliver ads, measure their performance and make them more relevant to you; and to personalise your experience of Twitter. Please see Twitter's cookie policy for more information: https://help.twitter.com/en/rules-and-policies/twitter-cookies/. Skimlinks cookies Sometimes when we include a link in our products and services, we use an affiliate link to earn income from purchases made by users who click on the link and go on to buy the product. We work with a company called Skimlinks to provide these links and they set the following cookies: skimGUID by Skimlinks A unique identifier given to each computer to allow log analysis and for fraud prevention. Lifetime: Deleted after 1 year. You can opt-out of this cookie here: https://optout.skimlinks.com/. OPTOUT by Skimlinks Used to identify users who wish to opt out of the skimGUID cookie and collection by Skimlinks of IP address. Lifetime: Deleted after 10 years TEST by Skimlinks Used to confirm that your browser is able to accept cookies. Lifetime: Deleted when the browser is closed. What information does Skimlinks collect about you and how does it use this information? If you click on an affiliate link, Skimlinks will collect and store the following information about you: your IP addresses, from which it can determine your approximate geographical location (e.g. country or region). Skimlinks needs this information to make the affiliate links work, and to reduce fraud and identify non-human browsing patterns; and information about the device you use to access our products and services which include Skimlinks’ affiliate links, such as browser type, browser version, and device type. This helps Skimlinks to ensure that they can diagnose and fix browser compatibility issues more swiftly and optimise their service to suit the preferred browsing environments. At no time does Skimlinks know who you are, nor does Skimlinks make any attempt to try and identify you. How long does Skimlinks retain this information? Skimlinks retains data it collects from you for up to three years. After that it will either delete or anonymise it or, if that is not possible (for example, because your personal data has been stored in backup archives), then it will securely store your data and isolate it from any further processing until deletion is possible. How can you disable Skimlinks cookies? If you no longer want Skimlinks to set the SkimGUID cookie you can opt-out here: https://optout.skimlinks.com/. Please note: this opt-out facility relies on a cookie being set on your browser. By visiting the link above, you acknowledge that Skimlinks will be setting and maintaining the cookie on your browser in order to recognise you as an opted-out visitor. You must opt-out again if you clear that cookie from your browser (see allaboutcookies.org for more information), use a different internet browser or a different device. Affiliate Networks Skimlinks also works with affiliate networks to enable the connections between our products and services and the websites of companies we link to via affiliate links. These networks use cookies to follow your click on a link through to purchase and associate that back to our services. You can find out more about these networks and their cookies here: https://skimlinks.com/user-cookies/. You can learn more about cookies and your choices at https://www.youronlinechoices.eu/. Latest Articles I'm a Celebrity... Get Me Out of Here 2021 - Terms and Conditions Tue 16 Nov 12:06pm I'm a Celebrity... Get Me Out of Here 2021 - Terms and Conditions I'm a Celebrity... Get Me Out of Here 2021 - FAQ's Fri 12 Nov 3:29pm I'm a Celebrity... 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