ANALYST REPORT HGS recognized as a leader in Gartner 2021 Magic Quadrant for customer service BPO HGS acknowledged for its ability to execute and completeness of vision Read the report About The Gartner Magic Quadrant Gartner Magic Quadrant gives enterprise technology shoppers an unbiased assessment of how well competing providers are performing against Gartner’s market view and is supplemented by validated user reviews. Each report comes with a Magic Quadrant graphic that depicts a market using a two-dimensional matrix that evaluates vendors based on their Completeness of Vision and Ability to Execute. Gartner GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from HGS. Gartner, Magic Quadrant for Customer Service BPO, Deborah Alvord, Kim Dans, Philip Jenkins, John Quaglietta, TJ Singh, 9 February 2021 Read the report now Complete the form below to read the report. Awards and recognition HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries. Our technology partners About Hinduja Global Solutions (HGS) A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries. © 2021 Hinduja Global Solutions Ltd. All rights reserved. Privacy | GDPR | Complaints | Policies | Sitemap | Cookies Settings We use cookies to personalize content and ads, provide social media features and analyze our traffic. You can use cookie settings to change your preferences. See ourcookie policy. Cookies Settings Reject All Accept All Cookies