RENTAL LISTINGS OUR SERVICES CURRENT RESIDENTS ABOUT CONTACT PAY RENT EMERGENCY MAINTENANCE A Guideline for All Our Tenants Due to problems with inappropriate and/or incorrect use of the After-Hours Emergency Pager line, we have also put together the following guidelines for tenant use. Please observe them whenever using the Emergency Pager Line. The Emergency Line is for after-hours emergencies only. Please do not use this number to ask about non-maintenance or non-emergency matters that come up after business hours. Similarly, if it is a non-urgent maintenance issue that occurs shortly before the office is due to open, please leave a message on the office line and it will be handled promptly. Our emergency maintenance line is 310-384-4166. NOTE: In the event of FIRE, call 9-1-1 FIRST Once you’ve called 9-1-1, and vacated the apartment if necessary, THEN call the After-Hours line to let us know what’s happening. If you have an after-hours maintenance emergency... which cannot wait until business hours (or the next business day), please call the number noted above. You will have the option of either entering your phone-number (via your phone’s keypad) as a Page, or leaving a detailed message. Your call will be returned within 10-15 minutes. If you do not receive a return call after that amount of time, please call back. If you leave a message: Please be sure to include all of the following information: Your Name Your building address Your unit number The nature of the emergency A phone number at which you may be reached, including Area Code If you are not sure if your issue is an emergency, please refer to our F.A.Q. below. Some maintenance issues may not be able to be handled immediately. For instance, if you are calling at midnight about a clogged toilet, a plumber may not be able to go out until morning. Please keep this in mind when calling, especially if it’s late. We do not provide ‘lock-out’ service after-hours or over the weekend. If you have lost your keys, or locked them inside your home, car, etc., you must contact a locksmith and cover the expense yourself. We are glad to recommend locksmith services, but we will not be able to get keys to you after business hours. ** If you live in a building with a resident manager, they may have an extra set of keys. If you do not have a resident manager, or if they do not have keys, then a locksmith will be necessary. ** If the locksmith changes the locks, you MUST provide us with a copy of the new keys ASAP (preferably within two days). After-Hours Emergency Guidelines Some things, no matter how urgent they may seem, are NOT an emergency. The following examples are things that are either not an emergency, or else have other solutions: I’ve locked myself out of my apartment. My electricity has gone out. My toilet is clogged. It’s raining and my roof/ceiling is leaking. My neighbors are being excessively noisy. Emergency Contacts Utilities Contacts (310) 313-0065 (310) 313-0966 (Fax) info@howardmanagement.com Online Portal Log In | Sign up Owner Portal Log In | Sign up (310)-384-4166 AFTER HOURS MAINTENANCE EMERGENCY Sitemap © 2021 All Rights Reserved. HOWARD MANAGEMENT GROUP DRE# 01521497