Visit Financial Professionals site Log In Help Center Home Products Education About Us Frequently Asked Questions Get answers to frequently asked questions. Quick Links Company Information Online Account Access Contract and Policy Information Forms, Claims, and Requests Company Information What is Brighthouse Financial, Inc.? When did Brighthouse Financial start? Where is Brighthouse Financial located? Is Brighthouse Financial an independent company? Why was Brighthouse Financial spun off from MetLife, Inc.? What are the financial strength ratings for the operating companies of Brighthouse Financial, Inc.?² Which former MetLife, Inc. subsidiaries make up Brighthouse Financial? What is the relationship between Brighthouse Financial and MetLife, Inc. today? How can I get information about my Brighthouse Financial stock? How do I buy or sell shares of Brighthouse Financial stock? Online Account Access Why do I have to register my account? How do I register my account? How do I reset my password? How do I recover my username? How do I run a report in the Online Servicing system? Who should I call if I can’t find the answer to my question regarding my online account? Contract and Policy Information What types of annuities and life insurance does Brighthouse Financial sell? How can I buy a Brighthouse Financial product? How do I find a financial professional who sells Brighthouse Financial products? How do I access my contract or policy online? What if I want to convert, cancel, or make other changes to my contract or policy? Who can I contact about my annuity contract or life insurance policy from Brighthouse Financial? Where can I find current and renewal rates for fixed and indexed annuity products? If I have questions on submitting a payment or making a request, who do I contact? I haven’t received my annuity payment. What do I do? Where can I find fund performance for a specific contract or rider? I received a Step-Up letter. Am I qualified to receive a step-up? Forms, Claims, and Requests Where can I access forms to service my existing contract/policy? Where can I send contract-specific paperwork, including service requests? How do I begin a systematic withdrawal program? How long does it take to process a fund transfer? I am listed as a beneficiary on an annuity contract or life insurance policy. How do I file a death claim? 1 Ranked by 2019 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. A.M. Best, 2020. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. 2 Ratings shown are as of April 2021. Operating entities collectively rated include Brighthouse Life Insurance Company (formerly MetLife Insurance Company USA), New England Life Insurance Company, and Brighthouse Life Insurance Company of NY (formerly First MetLife Investors Insurance Company). Note: Moody’s and Fitch do not rate Brighthouse Life Insurance Company of NY. The information included herein regarding the rating agencies’ opinions relating to the operating companies of Brighthouse Financial are provided for your convenience only, with the consent of the rating agencies. The operating companies of Brighthouse Financial take no position on the criteria and methodologies employed by the rating agencies in arriving at their ratings or the conclusions of their analyses, and our providing this information should not be construed as an endorsement thereof. Ratings apply to the financial strength and claims-paying ability of the Brighthouse Financial operating companies and not the performance of any of their products. 3 A.M. Best’s Financial Strength Rating is an independent opinion of an insurer’s financial strength and ability to meet its ongoing insurance policy and contract obligations. A Financial Strength Rating is not assigned to specific insurance policies or contracts and does not address any other risk, including, but not limited to, an insurer’s claims-payment policies or procedures; the ability of the insurer to dispute or deny claims payment on grounds of misrepresentation or fraud; or any specific liability contractually borne by the policy or contract holder. A Financial Strength Rating is not a recommendation to purchase, hold, or terminate any insurance policy, contract or any other financial obligation issued by an insurer, nor does it address the suitability of any particular policy or contract, for a specific purpose or purchaser. Ratings explanations can be found at www.ambest.com. 4 Fitch’s Insurer Financial Strength Rating provides an assessment of the financial strength of an insurance organization. The Insurer Financial Strength Rating is assigned to the insurance company’s policyholder obligations, including assumed reinsurance obligations and contract holder obligations, such as guaranteed investment contracts. Ratings explanations can be found at www.fitchratings.com. 5 Moody’s Insurance Financial Strength Rating is an opinion of the ability of an insurance company to pay punctually senior policyholder claims and obligations and also reflect the expected financial loss suffered in the event of default. Specific obligations are considered unrated unless they are individually rated because the standing of a particular insurance obligation would depend on an assessment of its relative standing under those laws governing both the obligation and the insurance company. Ratings explanations can be found at www.moodys.com. 6 S&P Global Insurer Financial Strength Rating is a forward-looking opinion about the financial security characteristics of an insurance organization with respect to its ability to pay under its insurance policies and contracts in accordance with their terms. This opinion is not specific to any particular policy or contract, nor does it address the suitability of a particular policy or contract for a specific purpose or purchaser. Ratings explanations can be found at www.standardandpoors.com. Need Help? Visit our Support Center About Us Investor Relations Newsroom Careers Supplier Program Connect with Us Accessibility Manage Your Preferences Unclaimed Policy Finder Privacy Statement Terms of Use For Victims of Domestic Violence Fraud Reporting © 2021 Brighthouse Financial, Inc. Brighthouse Financial® and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (“Brighthouse Financial”). Variable products are distributed by Brighthouse Securities, LLC (member FINRA). All are Brighthouse Financial affiliated companies. In this material, the terms “advisor” and “financial advisor” are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice.