WINE SPIRITS BEER CLEARANCE FUTURES GIFT BASKETS JUST IN ACCOUNT LOGIN | SIGNUP Wish List (0) View Cart (0) Checkout At WineAnthology, we go the extra mile to make sure you receive your product in excellent condition and in a timely manner. However, in the event that a product is not what you expected, please see below. If you find any errors regarding a type of wine and/or vintage, please call our customer service department toll-free at (888)-238-2251 or send an e-mail to Help@WineAnthology.com. Cancellation Policy Orders that have not yet been shipped can be canceled. Please contact us via email at Help@WineAnthology.com or by phone at (888)-238-2251 to cancel an order. Return Policy Please note: certain products may not qualify for returns or refunds. For gift cards, all sales are final and no refunds will be issued. Defective merchandise It is rare to receive a defective product from WineAnthology. However, if this does occur we will issue a store credit, a replacement item, or a refund in the amount of the purchase price excluding shipping, insurance, and tax (if applicable) at our discretion. We must be notified within 30 days of the delivery date. All bottles must be three-fourths full with the original content. If the order included more than one bottle of the same product, the other bottles must be full and unopened. Dissatisfaction with merchandise If you are dissatisfied for any reason with your purchase, please let us know. We do our best to keep our customers happy! At our discretion, we may offer a refund, a discount, or a replacement of the item in question. Refunds are for purchase price excluding shipping, insurance, and tax (if applicable). Please note: we must be notified within 30 days of the delivery date. Special order items may not be returned. Return process: In order to return an order, contact us first at Help@WineAnthology.com or by calling our toll-free number, (888)-238-2251. Please provide our customer service staff with an explanation of the problem you are experiencing, along with your order number. Your order number can be located at the top right of the email confirmation that is automatically sent at the time your order was placed. After we receive the necessary information, you will be provided with instructions on how to return the item(s). Please do not send packages without first contacting us. All credits, refunds, discounts, etc. will not be issued until we have received the returned item(s). Original and return shipping charges, as well as shipping insurance charges, are your responsibility. Credit card refunds may take one billing cycle to appear on the credit card statement. In very rare cases where your order may be damaged to such an extent that you cannot ship it back to us, please contact our customer service department so that we may initiate a claims process for you. When shipping your order back: Please include a copy of the original sales receipt with the package, and place the item back in the box in the original packaging in the same way that you received it. Please do not attempt to ship the item back to us without first contacting us, as this will void any insurance coverage and we will be unable to refund or credit you. Important: Please send an email explaining the reason for the return, along with your name, address, and order number to Help@WineAnthology.com. LET US HELP YOU Gift Cards EVENTS Contact Us Help Shipping Rates Returns FAQ Feedback SECURITY Privacy Policy Terms and Conditions WINEANTHOLOGY.COM 1075 Raritan Road Clark, NJ 07066 (map) Store: 732-499-0099 Online: 888-238-2251 Help@WineAnthology.com RETAIL STORE HOURS: Monday-Thursday: 9AM-9PM Friday-Saturday: 9AM-10PM Sunday: 10AM-6PM ONLINE CUSTOMER SERVICE: Mon-Fri: 9AM-5PM Sign Up for Exclusive Offers © WineAnthology.com 2021. All Rights Reserved. Title to, and ownership of, all wine passes from Wine Anthology to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the shipping it from New Jersey to his/her home state. By arranging for transportation of the wine/liquor via common carrier, Wine Anthology is providing a service to, and acting on behalf of the purchaser. You will be billed for this service. By utilizing this service from Wine Anthology, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.