CUSTOMER SERVICE & SUPPORT REACTIVE SERVICES Rapid problem solving We are there for you around the clock. Your system has to operate reliably day and night. That is why our support is available up to 24/7. Schäfer Global Call Management enables you to access our entire range of services and to obtain rapid support when needed. The direct connection via a Virtual Private Network (VPN) enables our technicians to remotely identify and rapidly resolve potential problems. OUR REACTIVE SERVICES CONSIST OF 24/7 Technical Support If a malfunction occurs with your system, our on-call service is available worldwide up to 24 hours a day, 365 days a year. During the initial telephone call, you will talk to our competent engineers and product managers who can provide you with comprehensive assistance. One central hotline number (24/7) and our Incident Tracking System (ITS), based on ITIL®-compliant processes including self-service Guaranteed reaction times Call reporting, call monitoring and customer feedbacks Use of worldwide escalation structures Optional: WAMAS® software maintenance and release management Technicians on Call SSI Augmented Support REACTIVE SERVICES Rapid problem solving 1 2 3 Previous Next Previous Next WE ARE THERE FOR YOU AROUND THE CLOCK Your system has to operate reliably day and night. That is why our support is available up to 24/7. CUSTOMER SERVICE & SUPPORT CUSTOMER SERVICE & SUPPORT PREVENTIVE SERVICES CUSTOMER SERVICE & SUPPORT LIFE CYCLE MANAGEMENT DOWNLOADS Brochure Customer Service and Support EN Brochure Customer Service and Support EN 834.2 KB DOWNLOAD FILE DO YOU HAVE QUESTIONS OR REMARKS? CONTACT US CALL US Schaefer Systems International, Inc. 10021 Westlake Drive Charlotte, NC 28273 Phone: 704-944-4500 Email: info.usa@ssi-schaefer.com GENERAL INFORMATION Site Information Privacy WAMAS® End User License Agreement (EULA) Standard Terms and Conditions of Sale General Terms & Conditions for Purchase SSI SCHAEFER Company Careers News Search Contact Patents CATEGORIES Market Sectors Products Software Solutions Customer Service & Support