 Home > Media > Blogs Blogs Alan Long: Social Value in Action: Leading by Example Mears Executive Director Alan Long shares his experience and thoughts about Senior Leadership’s involvement in social value commitments. Published: October 21, 2021 NCSW21 - Celebrate your Customer Service Heroes on Recognition Day It’s the final day of #NationalCustomerServiceWeek and today focuses on Recognising Customer Service Heroes. Published: October 8, 2021 Trina Oliver: World Mental Health Day 2021 Regional Director of Care, Trina Oliver shares her thoughts ahead World Mental Health Day on 10th October 2021. Published: October 8, 2021 NCSW21 - Effective Strategy and Focused Leadership Day Four of #NationalCustomerServiceWeek focuses on Effective Strategy and Focused Leadership. At Mears, we understand customer service should be a boardroom priority and as part of our 2025 strategy, the board have committed to ensuring we deliver the highest levels of customer service. Published: October 7, 2021 NCSW21 - Essential Customer Service - Skills & Capability We are halfway through #NationalCustomerServiceWeek and today focuses on Essential Customer Service – Skills and Capabilities. At Mears, we believe in inspiring and empowering our colleagues to deliver and be proud of customer experience, sharing and celebrating our success and ensure we are providing the relevant skills and training our teams deserve. Published: October 6, 2021 NCSW21 - Celebrating Service with Respect Day two of #NationalCustomerServiceWeek and today focuses on Celebrating Service with Respect. With nearly 80% of the UK’s workforce working in customer-facing roles, mounting abuse is affecting colleagues across every sector. Published: October 5, 2021 1 / 5 Next Mears Group PLC 1390 Montpellier Court Gloucester Business Park Brockworth Gloucester GL3 4AH Links Our Company Our Services Our Customers Investors Careers Contact Us Information All Downloads Annual Report 2020 Social Value Report 2020 Modern Slavery Statement Corporate Governance Pensions Related The Mears Foundation Mears Living Mears Student Life MPS Housing Copyright © Mears Group PLC. All rights reserved. Privacy Policy Cookie Policy Site Map Accessibility Terms of Use By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. View our Privacy Policy for more information. Preferences Deny Accept