Request a Brochure Book a Visit Email us Call Us Find Us Nellsar Care Homes Complaints and Suggestions We truly value your feedback because it enables us to review and improve the quality of the care and services that we provide for our residents. Any concerns or suggestions you have are always welcome; our aim is to address these promptly, effectively and with candour before there is a need to elevate this to a complaint. Please see below for an outline of our complaints procedure for our group of 13 Care Homes. For full details of the individual complaints procedures at our Homes, including details of their local social services, please contact them directly. Contact details for all our Homes can be found by clicking here. Stage 1: Local Resolution All complaints should be raised with the person in charge of the Unit to which your complaint relates, as soon as possible. If this person is not able to effectively deal with your concerns, then you should discuss it with the Home Manager as soon as possible after the event. Stage 2: Regional Resolution Where the matter is not resolved locally to your satisfaction, or where the complaint concerns the Home Manager or wider business, please contact our team of Operations and Compliance Managers at our Head Office: Nellsar Limited Mission Control 82a Woodstock Road Sittingbourne Kent ME 10 4HN Call 01795 470272 Email HeadOffice@Nellsar.com Stage 3: External Review by Local Authority Should you remain dissatisfied having exhausted our internal complaints procedure, you may refer the matter to the Local Authority relevant to the Care Home where your loved one lives. You can obtain details of our Care Homes’ local Councils by visiting www.gov.uk/find-local-council NELLSAR CARE HOMES Home About us Why Choose Nellsar Video Care Homes News Coronavirus Update Gallery Videos Recreation & Leisure Well-Being Testimonials Food & Dining Recruitment Frequently Asked Questions Complaints and Suggestions Gender Pay Gap Information Privacy Policy Contact OUR CARE HOMES Care Homes Kent Care Homes Bromley Care Homes Dartford Care Homes Deal Care Homes Maidstone Care Homes Staplehurst Care Homes Sittingbourne Care Homes Surrey Care Homes Essex CARE TYPES Day Care & Weekend Care Respite Care & Short Breaks Residential Care Dementia Care General Nursing Care Nursing Dementia Care Rehabilitation End of Life Care NELLSAR CARE HOMES contactus@nellsar.com Phone: 01795 470272 This website uses cookies for functionality, analytics and advertising purposes as described in our Privacy Policy. If you agree to our use of cookies, please continue to use our site. Accept Reject View Privacy Policy