FIND A HOME RESIDENT SERVICES PROPERTY MANAGEMENT HOMEOWNER & CONDOMINIUM ASSOCIATIONS Frequently Asked Questions Q: What should I do if I’m interested in one of your properties? You may call or e-mail us for information or a private showing. Since most of our apartments and homes are occupied, we generally need at least 24-hours notice to schedule a showing. We show properties Monday-Saturday, the office is closed on Sunday. If you do not live in the area, please arrange to have someone view the property on your behalf - we do not lease properties “sight unseen.” Q: Where and when is the Real Property Management Inc Office Open? The office is located on 1500 Amherst St, Charlottesville, VA 22903. The office is open Monday-Friday 8:00am-5:00pm. The Leasing Department shows available units Monday-Friday 10am-4pm and seasonally, Saturday 11am-3pm. Please call 434-971-1600 ext 295 to set up your appointment. Q: How can I apply for an available property? You can submit your application online. You can pay your application fee online when you complete the application. Please note we must have an application and application fee from anyone over the age of 18 living in the property. Q: How do I get my keys and move in? Please check your lease carefully to determine your exact move-in date. Your keys and move-in packet will be available for pick up at our main office on or after your specific lease starting date after 12pm Noon. Your rent is due on your lease starting date, and if your lease starts on a day other than the 1st of the month, you will have a pro-rated rental amount owed. Regardless of when you pick up your keys, your first month’s rent is due on the lease starting date, which must be paid before your keys will be given to you. Q: What should I do if I want to change a name on my lease? Please refer to the Lease Changes section of your lease or contact our Leasing Office for our current policies. Q: What if I want to break my lease? Please refer to the Lease Changes section of your lease or contact our Leasing Office for our current policies. Q: I have an issue at my property and want to submit a maintenance request. How do I do so? Please complete the Maintenance Request Q: I have an issue at my property and want to speak directly with my Property Manager; how do I contact them? Please refer to the Contact Property Manager Q: My lease is ending, what do I do now? You must vacate your apartment completely on or before your lease expiration date, no exceptions. Keys should be returned to our office, and we will need your forwarding address so that your security deposit can be returned to you. Our Move Out Procedures will assist you in leaving your apartment in move-in condition. Q: I have moved out, but how do I get my security deposit back? Real Property Management Inc has 45 days from the day your lease ends to return your security deposit (if applicable). If you were a resident of a multi-tenant apartment or house, the security deposit will be returned to one person only, regardless of whether or not it was paid by that person. That designated person is responsible for distributing the security deposit to his or her roommates. If you have additional questions about your security deposit, please reach out to your Property Manager: Contact Property Manager Q: When is my rent due? Rent is due in our office on the first of the month. Any payment received after the 5th will incur a late fee as specified in your lease. You may bring your rental payment into the office during office hours, drop after-hours payments in our drop box at the front of the office, or mail payments. Allow extra time for a mailed payment to arrive on time. Returned checks incur a $40 fee as well as late fees if acceptable payment is not received on or before the 5th. PHONE 434.971.1600 OFFICE 1500 Amherst St. Charlottesville, Virginia 22903 © 2021 Real Property Management Inc. Disclaims any warranty as to the accuracy of specific information or details displayed on this site. Inaccuracies may occur due to human error. Equal Housing Opportunity