HOME ABOUT US PROJECTS FACILITIES OVERSEAS SUPPORT US BOOK NOW Home / Complaints Complaints Burnley FC in the Community is committed to providing a professional and high-quality service to all our customers and we actively welcome feedback both positive and negative. We believe that this helps us to deliver an improved and more effective service to the customer. Similarly, we would like to hear from any of our customers that may have any suggestions on how we can improve our service. Should you wish to make a complaint about the service Burnley FC in the Community has provided this must be in a written format only and addressed to Helen Gurman – Head of Governance and Operations. By post: Helen Gurman – Head of Governance and Operations, Burnley FC in the Community, Turf Moor, Harry Potts Way, Burnley, BB10 4BX By email: h.gurman@burnleyfc.com Burnley FC in the Community will endeavour to respond within seven working days of receipt. If it is not possible to provide a full response to the issue raised within the time frame, an acknowledgement will be sent and a detailed reply will follow within 14 working days of the original communication. Should you feel unsatisfied with the response you have received please contact Burnley FC in the Community’s Chief Executive Officer, Dr. Sara Ward, on s.ward@burnleyfc.com or at the address below. The Chief Executive Officer will conduct a further review of the complaint and respond accordingly. Dr. Sara Ward – Chief Executive Officer, Burnley FC in the Community, Turf Moor, Harry Potts Way, Burnley, BB10 4BX Should you feel dissatisfied once you have contacted both the Head of Governance and Operations and Chief Executive Officer, please do not hesitate to get in touch with the Charity Commission who will look into your complaint independently. Safeguarding children, young people and vulnerable adults Burnley FC in the Community is committed to ensuring the safety and wellbeing of all vulnerable groups who attend our premises or are in our care; this includes children, young people and adults at risk. Should your complaint be of serious nature, or you wish to report an incident of serious nature, please contact our Head of Safeguarding, Helen Tanner, via email on h.tanner@burnleyfc.com or our Safeguarding Lead, Sharon Swindells, via email on s.swindells@burnleyfc.com. SPORT About Us Moor for your Future Premier League Primary Stars Premier League Inspires Premier League Inspires Challenge Premier League Changemakers EDUCATION About Us Premier League Kicks Disability Sport Project Health Veterans Programme It’s Your Turf! Clarets Welcome Clarets Welcome Young People’s Programme Twinning Project Schools’ Mental Wellbeing Project United Together Divert Youth Services Offer Claret in Mind HEALTH Shadow Youth Team Female Football Programme Netball Academy Activity Camps (5-12s) Bertie’s Footy Stars (3-10s) Young Clarets! Walking Football Equality and Diversity Safeguarding Privacy Policy Complaints Accessibility Cookies Policy Burnley FC in the Community, Turf Moor, Harry Potts Way, Burnley, BB10 4BX Burnley FC in the Community ©2018 is a registered charity (No: 1155856) Clarets In The Community Ltd Website by +24 Marketing