Accessibility Site search Menu Home About Us Annual Report to residents Annual Report to residents The report shows our performance on customer services in 2020-21 and includes a welcome message from Kathleen Harris Leighton Chair of the Customer Committee. It’s been a strange, and sometimes challenging, year for many of us because of the Coronavirus pandemic. But, during some of the darker days, especially early on, the thing that resonated with me was the way that people came together to give support to those who were struggling, companionship to those who were lonely, and a voice to those who had none Kathleen Harris-Leighton Report Highlights 300 new homes built £3.4m received in unclaimed benefits for our customers 99 % of emergency repairs completed on time 86 % of day-to-day repairs completed on time 357 antisocial behaviour cases dealt with £28.4m invested in our homes 95,431 phone calls answered Read the Annual Report Who we are Our heritage Investor Relations Our Corporate Plan Annual Report to residents Our Governance Equality, Diversity and Inclusion Modern Slavery Act Transparency Statement Corporate Information Facebook Twitter Youtube LinkedIn INFORMATION PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all. LINKS About us Visit our Sales site Work with us Latest news Privacy policy Accessing your data © PA Housing - Paragon Asra Housing Limited is a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014. Registered Office: Third Floor, Pentagon House, 52-54 Southwark Street, London SE1 1UN Community Benefit Societies No. 7536. Regulator of Social Housing No. 4849 - Design by Prodo Digital By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings