HOME HISTORY R & D POLICY OF THE FACTORY CONTACTS IT / EN POLICY of the Factory The Adelco Electronic Management has set itself “Producing with Quality and Efficiency” as the primary goal. It considers as strategic the implementation of the Quality Management System. Adelco electronic implements a Quality Management System compliant with UNI EN ISO 9001: 2008 standards with particular attention to customer satisfaction in the continuous improvement of business processes. All personnel are constantly sensitized to the application of the principles expressed in this policy and involved in all future developments of the Quality Management System. The Management considers very important to develop analytical tools for documenting satisfaction and in order to identify improvements to quality of service and prevent problems. To achieve the goal of full customer satisfaction, the management commits itself to: Improve communication systems with the customer both pre and post-sales especially to establish with him a climate of deep trust and collaboration. It feels important to develop customer satisfaction and dissatisfaction analysis tools to identify and anticipate its needs in product quality. Improve and strengthen the corporate structure in order to achieve greater efficiency within business processes. Ensure continuous training and employee training in product knowledge to improve its application quality. Establish a system of collaboration with employees in transposing their needs on the working environment and in welcoming their ideas. Qualify, Involve, and Motivate to capture the goals set, with maximum efficiency within processes and interactions between processes. Periodically evaluate and improve the infrastructure and the working environment, both in terms of worker safety and in terms of their adequacy to the reality of Adelco. Promote collaboration with suppliers. Copyright 2021 Adelco srl All right reserved. PRIVACY | COMPANY INFO | COOKIES | CREDITS