HoverTech International ABOUT CLINICAL ENVIRONMENTS SOLUTIONS PRODUCTS ACCESSORIES RESOURCES HOVERTECH HEADLINES CUSTOMER SURVEYS CONTACT CUSTOMER SURVEYS Home / Customer Surveys HoverTech is committed to meeting its customers’ current and future needs. Through the Customer Satisfaction Survey and the Returned Goods Survey, we can better evaluate your level of satisfaction with our products and processes. Your answers will let us know if product improvements or innovations are needed, or simply if you’re happy with your HoverTech experience. Customer Satisfaction Survey Please take a few minutes to fill out the following survey about your experience with our customer service. We look forward to hearing from you, and thank you for your time! 1 2 3 How satisfied are you with your sales representative experience* Select an option… 5 = Very Satisfied 4 = Satisfied 3 = Neutral 2 = Dissatisfied 1 = Very Dissatisfied N/A Quotes and shipping were accurate and timely, the order was filled properly, and communication with Customer Service throughout the experience was satisfactory* Select an option… 5 = Very Satisfied 4 = Satisfied 3 = Neutral 2 = Dissatisfied 1 = Very Dissatisfied N/A How satisfied are you with the HoverTech products you use* Select an option… 5 = Very Satisfied 4 = Satisfied 3 = Neutral 2 = Dissatisfied 1 = Very Dissatisfied N/A On a scale from zero to ten (zero being least likely and ten being most likely), how likely would you recommend HoverTech to a fellow healthcare worker* Select an option… 0 = Least Likely 1 2 3 4 5 6 7 8 9 10 = Most Likely Next Returned Goods Survey If you have returned a product to HoverTech for repair, please fill out the following survey about the return process to help us gauge our efficiency and your overall satisfaction. We appreciate your feedback! 1 2 3 RGA Number* Please check the box next to the product(s) returned for repair.* HoverMatt HoverJack Air Supply Customer Service was efficient and attentive throughout the process.* Select an option… 5 = Very Satisfied 4 = Satisfied 3 = Neutral 2 = Dissatisfied 1 = Very Dissatisfied N/A The Product was repaired properly.* Select an option… 5 = Very Satisfied 4 = Satisfied 3 = Neutral 2 = Dissatisfied 1 = Very Dissatisfied N/A The turnaround time was acceptable.* Select an option… 5 = Very Satisfied 4 = Satisfied 3 = Neutral 2 = Dissatisfied 1 = Very Dissatisfied N/A The entire process was smooth and easy.* Select an option… 5 = Very Satisfied 4 = Satisfied 3 = Neutral 2 = Dissatisfied 1 = Very Dissatisfied N/A Next HoverTech's Safe Patient Handling Program provides proven procedures and solutions to improve the safety of your staff and the level of care for your patients. Learn More HoverTech International 4482 Innovation Way, Allentown, PA 18109 (800) 471-2776 Info@HoverMatt.com Find Us on Social F L Y Sign Up for Our Newsletter Privacy Policy and Terms of Use Standard Product Warranty © Copyright 2021 HoverTech International. All Rights Reserved. Site by