REQUEST SERVICE (888) 494-0549 Search: SEARCH Careers Open Positions Current Openings Tier 1 NOC Engineer - Night Shift Job Purpose This position is responsible for monitoring and troubleshooting Our Network. Duties and Responsibilities Monitor network devices and circuits using INM, CRM, and Solarwinds Detect and troubleshoot network issues Send daily weather updates; issue sever weather updates as necessary Converse with customers on network related issues and troubleshooting diagnostics Monitor, evaluate, and clear system alerts Open, maintain, and close active cases If an outage occurs, coordinate first response efforts with Engineering and Field team Maintain detailed and accurate shift logs Collaborate with vendors to schedule and monitor maintenance activities Respond to customer emails and phone inquiries Qualifications High school diploma or equivalent Two years’ helpdesk or tech support experience Network Certifications (Cisco, CompTia Network +) a plus Ability to work with minimal supervision Strong computer skills including MS Office Ability to convey information both verbally and in written form in a professional manner High organizational and time management skills Job Type: Full-time, night shift Preferred Requirements Agile Network Builders is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EOE M/F/D/V Disclaimer Clause: The above statements are intended to describe the general nature and level of the work being performed by the employee assigned to this position. Please send your Resume to careers@agilenetworks.com Field Engineer Thank you for your interest in Agile Networks. Your opportunity to positively connect people begins here. Whether you’re an experienced job seeker or newer to the industry of telecommunications, we offer a variety of career opportunities. We are looking for people who believe in our company values and carry them out on a daily basis. It is the policy of Agile Network Builders to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Contact Us (888) 494-0549 | Mon-Fri 8am – 5pm Support: (888) 494-0549 Opt 2 Email info@agilenetworks.com support@agilenetworks.com Agile Networks 213 Market Avenue North, Suite 310 Canton, OH 44702 ©2018 Agile Networks. All rights reserved.