HOME SERVICES ABOUT SUPPORT Request a Demo Xterity Support Our experienced technicians are dedicated to ensuring the availability of your service. Egenera is committed to providing customers with the highest levels of support, and deliver 24/7/365 global technical support service for our Xterity Cloud Services offerings. You can contact service using our service portal at https://portal.egenera.com To better understand the support options available for the Egenera products you use refer to the matrix below. Xterity is a cloud IaaS provider simpler than AWS or Azure and a excellent platform for ISV to SaaS transition. It also can be used as a cloud backup and DR provider Ticket Severity Guidelines Severity 1 – One or more hosted servers are unavailable or unresponsive to all users or need to be restored from backup or DR systems Severity 2 - One or more hosted servers are not functioning normally or a subset of users are having a hard time accessing them. Severity 3 – Changes are needed to the configuration of one or more environments and cannot be executed via the portal. User needs assistance with restoring a files, requests for assistance troubleshooting non-cloud issues, one or more servers are having performance issues. Severity 4 – Requests for assistance with sales, professional services, or enhancements. © 2019 by Egenera Inc. Unsubscribe Terms of Use Privacy Website development by Bluehance360 Boston Cloud Provider | IaaS Provider in New York | Alternative to Azure Egenera, Inc. products are protected by one or more U.S. Patent Numbers including 6,971,044, 6,927,974, 6,953,232, 7,032,108, 7,231,430, 7,174,390, 7,178,059, 7,228,265, 7,809,546, 7,296,182, 7,305,581, 7,787,388, 7,809,546, 7,861,110, 8,086,755