Why Aceyus Solutions Product Resources Company Get Started Our Mission Customer Experience Software For Contact Centers We help businesses improve customer experiences by providing them with the tools they need to pull actionable insights from their contact center data. Why Aceyus Our Mission The Aceyus mission is to help people develop the insight to tell stories and use data for the greater good and to become the global leader of customer experience analysis. 30% SLA Uptime 222k+ Agents Supported 592+ Dashboards Built Improving Customer Experiences for Global Brands Learn more Aceyus Core Values We are Courteous, Considerate and Generous We Welcome Feedback We Value the Individual We Listen We Welcome the Challenge We Demonstrate a Sense of Urgency We Work as a Team We Take the Lead Leading Innovative Contact Center Solutions Aceyus has always focused on bringing visibility to the data behind every customer interaction across contact centers. From core telephony data tracking to the maze of omnichannel communication, Aceyus continues to advance its data aggregation capabilities to bring you actionable insights needed to improve your customer journey. Contact Our Team Our History 2002 Aceyus (ay•cee•us) Operating under the banner of AC Solutions, Aceyus formed as a contact center solutions provider to help companies get the most from their contact center data. The goal was to deliver innovative tools that complimented reporting systems already in place. Early customers were large enterprises such as AT&T and T-Mobile. 2007 First Reporting Platform Launched Aceyus expanded its business reach by creating its first reporting platform in response to the needs of its large enterprise customers. The platform would improve visibility in vast stores of data from some of the most complex contact centers in the world, enabling clients to make informed decisions on how to optimize internal call center operations. 2009 Aveyus Vault Released Aceyus Vault was created to provide a central data repository for contact centers. This innovative tool helped enterprises efficiently consolidate information from complex, disparate contact center systems to provide value-added reporting solutions. 2014 Avaya DevConnect Partnership Forged The Aceyus Intelligence Suite underwent rigorous Avaya testing and was deemed and Avaya DevConnect Select Product. As an Avaya Select Partner Program participant, Aceyus’ market reach was extended and its reputation as an industry leader was solidified. 2015 Aceyus 5.0 Introduced In 2015, Aceyus proudly introduced the Aceyus 5.0 suite of reporting and management products. Aceyus 5.0 represents a quantum leap forward, delivering the functionality required to address the ever-expanding need for actionable data. 2017 Aceyus 5.4 Released - Reporting Platform with Expanded Accessibility In 2017, Aceyus 5.4 launched with a 508 Compliance certification, boosting Aceyus’s reach into the Government marketplace. Aceyus 5.4 also significantly broadened utility in international contact centers with expanded access to diversified language packs. 2018 Aceyus 6 Hits the Market - Increased Flexibility Over Data and Agent Resources Aceyus 6 hit the market in 2018 with advanced features that provided more flexibility to dashboard users at various management levels. The Aceyus 6 release granted large enterprises more control over their data management and contact center operations. Feature highlights include agent reskilling, lexicon hierarchy, and dashboards with gamification. 2020 Aceyus VUE Released - Advanced Omnichannel Features to Improve Customer Experiences In 2020, Aceyus VUE was released with highly advanced omnichannel reporting capabilities and single-view dashboards that present contact center metrics in real-time. Feature highlights include advanced IVR messaging capabilities, real-time routing logic updates, custom modern dashboards, and a cloud-based platform. Industry Recognitions 20 Most Promising Contact Center Technology Solution Providers of 2020 CIOReview Most Promising Contact Center Technology Solution Provider Aceyus is recognized as one of the 20 Most Promising Contact Center Technology Solution Providers of 2020. MarCom Awards MarCom MarCom Platinum Award Our Marketing team at Aceyus was awarded platinum awards from MarCom for overall branding refresh, as well as our Director infographic. Get in touch Unify your omnichannel analytics data into one view with highly customizable dashboards to optimize your reporting. First Name* Last Name* Email* Company Aceyus 1-888-222-3987 sales@aceyus.com 10700 Sikes Place Suite 240 Charlotte, NC 28277 Product Product Overview Aceyus VUE Aceyus VUE Premium Aceyus VUE Enterprise Capabilities Call Center Analytics Customer Journeys Omni Channel Reporting Integrations Company Why Aceyus About Leadership Partners Careers Contact Us © Copyright 2021 Aceyus Privacy Policy Terms of Use EOL Policy