ru ru Company Services Industry solutions Technology Quality Career home Industry solutions Banking organizations BANKING A contact center for a bank or any other financial organization has long ceased to be just a tool for handling customer questions. Now it is a stable sales channel for both value-added services and new financial products. Telecom-Express can offer banks and financial companies the widest range of services, additional services and opportunities. At the request of the customer, we can quickly organize workplaces and provide the infrastructure for the implementation and implementation of services of any scale and complexity. Thanks to the distributed system of production facilities, we will take over the entire wave of calls during marketing campaigns and guarantee that the client's call will not be lost. Providing support to bank clients, we propose a scheme in which highly qualified employees of the customer are involved only in solving problems of increased complexity and working with confidential information of clients, while Telecom-Express will undertake the bulk of work on information and reference services, sales and general counseling. It is also possible to fully or partially integrate with the customer's information systems and comply with all data security requirements. It is also possible to customize the system, in which the customer's information system can transmit only the data that is necessary when working with the client, i.e. operators do not get access to closed and confidential personal information, but have access only to that information that is needed to respond to a client's request. It is important to note that Telecom-Express has a certificate of compliance of the information system with security standards of the highest - first category, which allows the company to work with personal data (medical, social) and guarantee their security. At the same time, any configuration of the provided services is possible, the organization of all services based on the Telecom-Express software and hardware complex, as well as integration with CRM and customer information systems. Our services Reference and information support Creation of a single reference and consulting center for all regions where the Bank's branches are located Consulting clients on the terms and tariffs of banking products Fast operational switching of calls to the "necessary" specialists to resolve complex issues, etc. Консультации клиентов по вопросу месторасположения представительств Банка (филиалов, дополнительных офисов, и т.д.) Поддержка продаж Массовые входящие и исходящие продажи банковских продуктов Продажа дополнительных кредитных продуктов существующим клиентам Банка (cross-sell и up-sell программы) Продажи кредитных карт существующим и новым клиентам VIP-обслуживание (консьерж) Специальная входящая линия и сервисное обслуживание очень важных клиентов. Качество обслуживания достигается за счет применения автоматической системы контроля качества, позволяющей анализировать эмоциональное состояние как оператора, так и клиента (контроль до 100% соединений) Исходящие обзвоны клиентов Банка с напоминаниями об образовании задолженности, об окончании срока действия пластиковых карт, срочных вкладов и т.п. Предоставление рабочих мест и инфраструктуры Provision of workplaces in compliance with all security requirements and integration with the customer's CRM systems or leasing CRM Support for internal business processes and services Organization of a single service line for employees (Help Desk) on information technology (IT), human resources and personnel management (HR), administrative and economic activities (AXO) with registration of applications, transferring them to the responsible department, control of execution, provision of reports on the subject requests, tracking the status and quality of execution of applications. PROJECT EXAMPLE Rent of workplaces and infrastructure 8 (495) 995-22-06 8-800-510-01-11 Video call The service is available from 9:00 to 21:00 Works in test mode Contact us Print COMMUNICATION AND INFORMATION TECHNOLOGY RETAIL AND E-COMMERCE BANKING INSURANCE TRANSPORT OIL AND GAS MEDICINE STATE ORGANIZATIONS MARKETING AND PR AGENCIES INDUSTRIAL ENTERPRISES OUTSOURCED CONTACT CENTER 127273, Russia, Moscow, st. Otradnaya, 2 "b", bldg. 7 Contact Information © 2013 "Telecom-Express"