Menu Toggle FREQUENTLY ASKED QUESTIONS, ANSWERED. As a time-saver for our policyholders and agents, we’ve compiled a list of questions that we’re asked a lot or that we anticipate you might want to ask. Have a look and if we haven’t answered your question, please call us at 800.422.2011 or use our contact form. QUESTIONS ANSWERED FOR POLICYHOLDERS. CLAIMS Q: What is a contestable policy / a contestable period? More Q: How do I submit a claim? More GENERAL Q: How do I update my address? More Q: What policy rights do an Insured, Owner and Beneficiary have? More Q: I had a Franklin Life Insurance Company policy / Franklin American Life Insurance Company policy. Do you administer those policies? More Q: How do I view my policy or annuity information? More Q: I have a question, but don't know which department to contact? More Q: What is the difference between a Primary Beneficiary and a Contingent Beneficiary? More PAYMENT Q: How do I update my bank or credit card information for my premium payments? More Q: How do I change my premium payment method? More Q: How do I change my premium payment frequency? More Q: Can I pay my premium online. More Q: I paid my premium. Why did I receive another premium notice? More Q: What companies has Investors Heritage purchased / assumed policies from? More POLICY CHANGE Q: How do I make a policy change (Beneficiary, Ownership, Name)? More QUESTIONS ANSWERED FOR AGENTS. COMMISSIONS Q: How do I view my commission information? More Q: How do I change my banking information or sign up for direct deposit of my commissions? More GENERAL Q: I have a question, but don't know which department to contact? More Q: How do I change my address and/or contact information? More Q: I'd like to write with you. How do I get appointed? More Q: How do I order supplies? More Q: How do I obtain a social service inquiry / asset verification for a policyholder? More Q: What companies has Investors Heritage purchased / assumed policies from? More PRENEED Q: How do I get a report of my preneed business? More UNDERWRITING Q: How do I submit an application? More Q: How can I return a delivery requirement to your office? More Q: How do I check a status of my new business? More Q: What does this policy status code mean? More ANNUITIES WEALTH TRANSFER PRENEED FIELD MANAGERS FINAL EXPENSE OUR LICENSED STATES AGENT LOGIN FORMS FAQ PRIVACY POLICY CONTACT US CAREERS OUR STORY COMPANY NEWS AQUARIAN TERMS OF USE Visit us on Facebook Visit us on Instagram 200 CAPITAL AVE FRANKFORT, KY 40601 1.800.422.2011