Our Voices, Your Success! Lufthansa InTouch strives to be the preferred customer service provider for the airline, travel and logistic industry. Our international Customer Service Network covers the entire range of services to assist airline passengers, travellers and logistic companies. This includes call, claim and email handling as well as ticketing, Web and Social Media support. Lufthansa InTouch operates from seven Customer Service Center worldwide. Headquarters are based in Berlin, Germany. About 2.000 Customer Service Consultants assist our clients in more than 20 languages, 24 hours daily. As a 100 percent subsidiary of the Lufthansa Commercial Holding, Lufthansa InTouch provides mainly services for all major Lufthansa markets and its brands. The proficiency of our staff combined with a decade of experience in Customer Service, enables Lufthansa InTouch to lead by example in the competitive customer service environment. Istanbul Brno Berlin Cape Town Dublin Melbourne Peterborough Learn more about Lufthansa InTouch Lufthansa InTouch - Lufthansa Global Tele Sales GmbH, Rudower Chaussee 12 12489 Berlin, Managing Director: Erik Mosch, Amtsgericht Charlottenburg HRB 75680, VAT Id-Number: DE 813 191 135 Phone: +49 30 50 57 01 00 Fax: +49 30 50 57 01 09 Email: info@lufthansagts.de Privacy & Policy created by MINGUS

About Management Facts & Figures Achievements About Customer Service for Airline, Travel and Logistics With years of extensive knowledge in customer services and an excellent track record within the airline, travel and logistic industry, Lufthansa InTouch continuously strives to be both your Customer Service Provider and Business Partner. Our international Customer Service Network provides innovative and tailor-made customer service solutions. By taking ownership of processes we achieve sustainability in the way we conduct our service and set standards. Our excellent customer service relies on experience, and a highly qualified team. In the ever-changing customer service environment we challenge boundaries and transfer existing process knowledge into new products and services. We qualify our multi-cultural, multi-lingual and multi-skilled teams through an extensive in-house training. This secures exceptional quality for our clients and helps us to discover and develop talent. We embrace diversity and focus on our clients as one global team. Our excellent customer service relies on experience, teamwork and exceptional skills. All our consultants provide comprehensive knowledge within the airline and travel industry. Lufthansa InTouch - Lufthansa Global Tele Sales GmbH, Rudower Chaussee 12 12489 Berlin, Managing Director: Erik Mosch, Amtsgericht Charlottenburg HRB 75680, VAT Id-Number: DE 813 191 135 Phone: +49 30 50 57 01 00 Fax: +49 30 50 57 01 09 Email: intouch@dlh.de Privacy & Policy created by MINGUS