Frequently Asked Questions All you need to know, all in one place FREE 7 Day Returns & Exchanges White Glove Delivery & Setup Overview What is Brook Furniture Rental? Why should I rent instead of buy furniture? Are you available in my area? I heard furniture rental is eco-friendly. Why? How does Brook help my moving experience? What types of items are available to rent from Brook? What if I don’t see an item I’m looking for? What happens at the end of my lease? How do I update my billing information? What happens if I need to break my lease? Does Brook offer more than rental furniture? How It Works How does renting with Brook work? What are the minimum amounts and terms for a lease? What if I need to cancel my lease before the original end date? How do I make payments? Do I need to fill out a credit application? What if I move in the middle of my Brook lease? Can I exchange my furniture during my lease? Can I add items to my lease before it's delivered? The Furniture Where is your furniture from? Will my furniture be new? What happens to furniture if it’s damaged or unable to be leased again? What happens if I accidentally break or stain an item? Is your furniture kid and pet friendly? Can I purchase furniture after I rent it from Brook? Does Brook have showrooms with its furniture? Can I rent just one item or rent an item for less than one month? The Delivery How is Brook keeping its customers safe with COVID-19? What do you mean by contactless delivery? What does the Distribution Fee cover? What does the Damage Waiver cover? What if I have my own insurance coverage? How long does it take for furniture delivery? Can I track my furniture delivery? What do I need to do to prepare for my delivery? Do I need to be home for delivery? Should I tip the delivery team? Does Brook pick up my old furniture? What happens if I don't like my furniture when it’s delivered? Miscellaneous What’s included with a bed rental? Do you rent bunk beds? Do you rent computers? Do you rent sectionals? Is a security deposit required to rent with Brook? What’s included in a Collection Package? Does Brook offer furniture rental for home staging? What if my lease is ending, but I want to keep my furniture for longer? What’s included with your free professional design services? Furniture Living Dining Bedroom Decor & Accessories Electronics Home Office Professional Office Services Rent for Home Rent for Office Student Packages Temporary Assignment Home Staging Commercial Staging GSA About Us How it Works Why Brook Service Area & Locations How We Protect You Sustainability Blog Careers Contact & Legal FAQ Contact Us Make a Payment Log In Privacy Policy Terms of Use 800.933.7368 ©2021 Brook Furniture Rental, Inc. LOGIN LOCATIONS