STORE FINDER SIGN UP MY ACCOUNT Sign Up For 10% Off Your First Order Free Standard UK Delivery On All Orders Over £40* New Bedding Curtains Living Kitchen Bathroom Christmas Offers & Sale Returns & Exchange Returns and Refunds Products we are unable to Refund UK Returns - In Store UK Returns - Returns Via Post PayPal - Returns & Refunds International Returns Refunds Policy Lost the Original Returns Paperwork? Can I Return an Unwanted Gift If you are not 100% satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 28 days of receipt and in a re-saleable condition - i.e. in their original packaging, unworn, unwashed and complete with their original labels. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. If you intend to return an item, please contact customer services. For items purchased using Paypal please see returns and exchange information HERE If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above. We will only refund the price of the item to the purchaser once it is received by us. Please allow up to ten working days for items to reach us, and a further five days for the credit to show in the purchaser’s account. Products we are unable to Refund Due to hygiene reasons we are unable to exchange or refund the following once opened: Quilts, Pillows, Mattress & Pillow Protectors. Mattress Toppers, Sheets & Quilt Covers/Duvet Sets. If these items are returned to us un-opened, we will offer a full refund. These conditions do not affect your statutory rights. UK Returns - In Store Returns can be made to any Ponden Home store * ** As long as it is within our returns policy guidelines, simply take your order confirmation which you received via email and the product you wish to return or exchange to your nearest store and tell the sales assistant you bought it online. The assistant will be happy to either process your refund via the original payment method, or help you find an alternative product. Exchanges for goods at the same or greater value (on payment of difference) can be made. * Returns cannot be made within our concession stores or our factory outlet stores. ** Stores may be unable to refund postage costs or other associated costs. Returns made due to quality reasons can be returned via a Freepost label by contacting customer servies. * Please note we are unable to refund the following items in store; Beds, Mattresses, Headboards, Bedroom Furniture and Electrical Items. If you wish to return these items please contact customer services UK Returns - Returns Via Post You can download a Free UK returns label from the Royal Mail Website Click Here or from the MyHermes website Click Here. To complete this you must have your order number to hand and access to a printer. Please note if you do not use either of the above free services you will be required to cover the costs of your own return You must complete the Returns Note attached to the Dispatch Note indicating the quantity you are returning and the reason for the return. Keep details of goods returned, together with the remaining part of the Dispatch Note and Proof of Return Document, until you have received your refund, in case of the unlikely event of returned goods being lost in transit. Please allow up to ten days for your goods to reach us. Paypal, Amazon Pay, Flexecash - Returns and Refunds Good purchased using PayPal, Amazon Pay or Flexecash may be exchanged in store, however refunds cannot be processed. Please follow the returns process above to receive a refund. International Returns Items may be returned to us within 28 days from the date of despatch for a refund. All return postage costs are the responsibility of the customer. Address your package to: Ponden Home Online Returns Waverley Mills Langholm DG13 0EB Customer Services Contact Us Returns & Exchange Delivery Information Size Guide Buying Guides FAQ Product Care International Delivery Terms & Conditions Privacy & Cookies Gift Card Terms & Conditions Order By Phone Online Customer Services Open: 9am - 5pm | Mon - Fri UK: 0808 2020242 INT : +44 (0) 1228 210529 Due To COVID-19 Our Offices Are Temporarily Closed Store Customer Services Open: 9am - 5pm | Mon - Fri UK: 01228 210529 INT : +44 (0) 1228 210529 ©2021 Purepay Retail Limited Privacy and Cookie Policy By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Privacy & Cookies Policy Cookie Settings Accept All Cookies