Iowa Regional Utilities Association Service Information Water Outages SwiftReach - Swift 911 Planned or Emergency Outage Notification High Usage or Flagged For Possible Leak IRUA Rural Water vs. Typical Well Water Pressure Issues Tax Exemption Eligibility WATER OUTAGES If you're experiencing a water outage - check our home page to see if IRUA has posted a message about a current water outage in your area. The homeowner is responsible for all private service lines, connections and fittings from the meter pit or curbstop to the final connection point. IRUA is only able to correct problems on our distribution mains. If you need assistance turning the water supply off at the meter pit or curbstop, please contact the office at 1-800-400-6066. If you answer "yes" to any of the following questions, it is likely an issue that the homeowner is responsible for. * Do you have water in one part of the house but not the other? * What is the temperature outside – could you have frozen pipes? Frozen Pipes PDF * Do you see a wet spot or water bubbling up along your service line? If you answered "no" to all the questions above, it may be a problem with a IRUA distribution main. Before calling IRUA - check with your neighbors to see if they have water. Then call IRUA at 1-800-400-6066 with the following information. Do not use email as it is not monitored 24/7. * Name on Account * Account Number * Telephone Number * Property Address * How long you’ve been out of water * Which of your neighbors is also affected PLEASE DO NOT ATTEMPT TO MAKE ANY REPAIRS INSIDE THE METER PIT OR ON ASSOCIATION DISTRIBUTION MAINS. CONTACT IRUA IMMEDIATELY FOR ASSISTANCE AT 1-800-400-6066. Swiftreach - Swift911 Planned or Emergency Outage Notification Iowa Regional Utilties Association uses the SwiftReach - Swift 911 Emergency Notification System, an ultra high-speed communication service for planned or unplanned water outages and other important notifications. Click below to register now or update your information. SwiftReach Portal Uses: This system allows IRUA to send critical communications, to all or targeted areas within our service territory, in case of a planned or emergency situation that requires immediate action. This system is capable of dialing the entire territory within minutes. It delivers a recorded message from our office describing the situation and any instructions for immediate or future action. The message will play when answered by a live person or an answering machine, and will make three attempts to connect to each number. If you opt-in for text message and/or email alerts, those will also be sent. Caller ID: The calling number will display 641-792-7011. Privacy: Your contact information remains private and will only be used for IRUA notifications. Join the SwiftReach Database: If you reside in or own property, including a business, within IRUA's territory, you are urged to sign up for SwiftReach so you'll be notified in the event of a water outage or other important notification. Once enrolled, if you need to add, change or delete your contact information or preferred contact methods, please log into your SwiftReach account by clicking on the portal link above and update your information. If you have any difficulty in submitting your information or do not have access to the internet, please call Iowa Regional Utilities Association at 1-800-400-6066 during regular business hours or send an email to info@irua.net. HIGH USAGE OR FLAGGED FOR A LEAK Think your usage is too high for the number of people in your house? Or were you notified that you have been flagged for a possible leak? Check out these PDFs for more information on where to look for possible leaks or extra usage as well as calculate how much water your household should be using. Little Leaks Waste Big Amounts of Water PDF IRUA Water Quantity/Cost Estimator PDF Water Quantity PDF IRUA Rural Water vs. Typical Well Water Rural water at your tap provides you with a clean, safe, dependable supply of water every day. For a typical family of 4, just 1 cent will buy you approximately 1 gallon of water from Iowa Regional Utilities Association! Many private well systems cost significantly more than rural water service when member-customers evaluate their total operational expenses: * depreciation * interest costs * maintenance * electricity * water softener * salt * in-home treatment * water testing The following information will assist you in understanding the actual expense of operating your well system. A new well in Iowa typically costs approximately $5,500 to $9,500. This may or may not include your water well pump ($750 - $950), pressure tank ($150- $550) and water softener ($550-$950). On average, a well has a life span of approximately 40 years, which starts depreciating at an average of $52.00 per month. Add the cost of operation, maintenance, electricity, salt for the softener, in-home conditioning, water testing, and interest on the total investment, and the total cost can easily reach more than $100.00 per month. IRUA Well Rate Comparison PDF What is "Hard" Water PDF Pressure Issues Is your pressure fluctuating up and down throughout your whole house? The problem could be the pressure regulator inside the meter pit. Please contact our office to have a service technician check it out. Does your water pressure surge when first turning on the faucet, then go back to normal? Does the valve on your hot water heater keep popping off? These problems may be caused by Thermal Expansion. Check out our information sheet for more information. Thermal Expansion PDF Do your water pipes make a banging or thumping sound? This could be caused by Water Hammer. Check out our information sheet for more information. Water Hammer PDF Tax Exemption Eligibility NEW WATER SERVICE EXCISE TAX (WET) EFFECTIVE JULY 1, 2018 In 2018, the Iowa legislature passed a new law, SF 512, effective July 1, 2018, which created the Water Service Excise Tax (WET). Prior to the enactment of this law, the sale of water was subject to 6% sales tax plus 1% local option sales tax where required. The WET exempts the sale of water service from sales tax, but imposes a 6% excise tax on the sale of water service. If you have questions regarding the WET, please visit the Iowa Department of Revenue website at https://tax.iowa.gov/WET. If you think you are exempt - please print and complete BOTH forms below and return to our office. Separate forms must be completed for each IRUA account number. WATER USAGE STATEMENT - to determine if you are eligible IOWA SALES/USE/EXCISE TAX EXEMPTION CERTIFICATE Customer Information > Service Information / Payments Important Announcements See our home page for outage information. To verify and/or update your contact information for planned or emergency outages - please click on the link below or call 1-800-400-6066 during business hours. For more detailed information regarding SwiftReach - Swift911 - click here. Online Payment Options Online Bill Pay Powered by: ACI Payments, Inc. **Please note: Clicking on link above will direct you to the ACI Payments, Inc.® website. Privacy Policy Contact Information Toll Free: 800-400-6066 Office Hours: Monday-Friday 7:30 am - 4:00 p.m. Click for more © Copyright 2017 Iowa Regional Utilities Association, All Rights Reserved This Institution is an Equal Opportunity Provider and Employer Designed and hosted by Iowa Solutions