Leverage the power of collaboration with Freshworks and Slack Learn more Freshworks Neo Engage with customers across messaging channels Scale communication across channels and delight your customers at every touchpoint. Trusted by brands across the globe Redefine your customer communication Connect across apps Simplify communication across Google's Business Messages, Apple Messages for Business, WhatsApp, and more. Be available Engage with your customers on their preferred messaging channels and build meaningful relationships wherever they are. Build customer trust Stay dependable and help your customers when they need you using our secure and reliable Channels API. Provide seamless conversational experiences Increase your agent productivity and improve your customer experience with contextual conversations across popular messaging applications. Stay connected with Google's Business Messages The Freshdesk Messaging - Google’s Business Messages integration* will help your customers and prospects get in touch with you directly from Google Search or Google Maps. Engage with your end-users seamlessly on this popular messaging channel now. *Available in beta FRESHDESK MESSAGING - GOOGLE'S BUSINESS MESSAGES WOW your customers on WhatsApp! The Freshdesk Messaging, Freshdesk Omnichannel, and Freshsales Suite - WhatsApp integration powered by the Freshworks Neo platform helps you automate replies and enable self-service for your customers. FRESHDESK MESSAGING - WHATSAPP FRESHDESK OMNICHANNEL - WHATSAPP Connect on Apple Messages for Business The Apple Messages for Business integration with Freshdesk Messaging and Freshsales Suite is as easy as it can be. Set up your Business Chat in 5 days and support your customers on the channel they prefer. FRESHDESK MESSAGING - APPLE MESSAGES FOR BUSINESS Level up with LINE! Provide instant, contextual, and personalized responses to your customers on LINE with the Freshdesk Messaging - LINE integration. FRESHDESK MESSAGING - LINE Delight your customers on every channel, when they need you “With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to interact on, helping agents guide them to the best possible outcome with complete context.” Duncan Tyler Customer Service Manager Instantprint Freshdesk Freshsales Freshmarketer Freshservice Freshteam COMPANY About Us Leadership Board of Directors Investors Customers Solutions Affiliates Partners Careers Newsroom Contact Us GDPR PRODUCTS Freshdesk Omnichannel Freshdesk Support Desk Freshdesk Messaging Freshdesk Contact Center Freshdesk Customer Success Freshsales Freshmarketer Freshservice Freshteam Freshstatus Freshping FRESHWORKS NEO Marketplace Developer Portal Analytics Neo Admin Center Unified Customer Record Collaboration Events & Notifications Technology Alliances Blog CONNECT WITH US Terms of service Privacy Notice Takedown Policy GDPR Security CSR Policy Tax FAQs Unsubscribe Copyright © Freshworks Inc. All Rights Reserved We use cookies to track visitors, measure ads, ad campaign effectiveness and analyze site traffic. We may also share information about your use of our site with 3rd parties. For more info, see, ourCookie Policy and ourPrivacy Policy. By clicking on "Cookie Preference Manager" you can choose to enable only certain cookie categories. By clicking "ACCEPT ALL" you agree to the storing of all cookies on your device. Manage Preferences ACCEPT ALL