SEVERN TRENT WATER SEVERN TRENT PLC SEVERN TRENT SEARCHES SEVERN TRENT AFFINITY MENU MOD Contracted Customer’s FAQ’s OVERVIEW FAQ’S Severn Trent Services ≻ MOD Contracted Customers ≻ MOD Contracted Customer’s FAQ’s Frequently asked questions for Water and Wastewater Services Provided to Premises Connected to Ministry of Defence (MOD) Water and Wastewater Assets (Pipes and Systems) a Q1. Why am I being contacted by Severn Trent Services on behalf of the Ministry of Defence? a Q2. Who are Severn Trent Services? a Q3. Is Severn Trent Services the same as Severn Trent Water? a Q4. How can I contact Severn Trent Services? a Q5. How are charges for my property calculated? a Q6. Why can’t I just be connected to the local water company? a Q7. My local water company offers a free water meter service. Why can’t I obtain a free water meter for my property? a Q8. Severn Trent Water Ltd offers a free meter option. Can I access that offer? a Q9. I have received a quotation for installing a water meter, but it is more than my local water company would charge me. Why is that? a Q10. If I decide to have a meter installed, will my water bill go down? a Q11. I’m unhappy with this approach so can I escalate to OFWAT? a Q12. I have only moved in recently but I’m being charged for prior years. Why is this? a Q13. I am really struggling to pay my bill. Can I apply for a reduction? a Q14. Can I pay by Direct Debit? a Q15. I have been on your website and it says it doesn’t recognise my account number? a Q16. I’m a business customer so am I able to choose who supplies water or wastewater services to my property? a Q17. I have a question that is not answered in this information sheet. Could it be added? Download a PDF copy of our FAQ's Still have questions? If our frequently asked questions don’t cover your query then please feel free to get in touch via the contact details below. Contact Us For network or supply queries 0845 0340864 customer.enquiries@stservices.co.uk For billing and payment queries 02477 715904 arteam@severntrent.co.uk Accreditation and Memberships Data protection & privacy policy Cookie policy Terms & conditions Industry links Modern slavery statement Sitemap Contact Us Should you have any queries regarding any of our services, please contact us via the link below. CONTACT US © Severn Trent Services 2021 We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Cookie settings ACCEPT