The Open University Case study The Open University upgrades its telephony with Gamma The Open University is a pioneer in teaching and learning methods that enable students to achieve their career and life goals by studying at times and in places that suit them. Since its 1969 launch the University’s innovative distance learning methods have delivered educational success to over two million people worldwide. Today more than 200,000 students are learning from some 6,400 tutors and 1,100 full time academic staff, all backed by a 3,500-strong support team. The university’s strengths in science hit the headlines in November 2014 when the European Space Agency’s 10-year Rosetta mission scored a world first by landing a research probe on a comet. It was the conclusion of more than 20 years research by Open University scientists who developed instrumentation on board the probe to provide data on the comet’s composition and history. The benefits Substantial savings on call charges and line rentals. Much enhanced resilience and reliability. Instant and highly flexible control over the routing of incoming calls. Able to respond quickly to interruptions and outages affecting inbound callers. Gamma a single point of contact for all the Open University telecoms, data and services. The Challenge The Solution The Challenge Communications plays a pivotal role in learning, especially distance learning. With a diverse, legacy telephony infrastructure the university needed to needed to rationalise multiple lines and numbers, build in more resilience and make savings on call and line rental costs. The university also wanted greater operational flexibility in the way incoming calls were handled, together with the extra resilience that comes from being able to instantly reroute inbound calls to alternate numbers and destinations during contingencies, for example power outages. Testimonial We successfully provisioned 600 trunks and transitioned some 9,300 different numbers. All this was achieved by working closely with Gamma and its professional services team. Juliet Raith Head of the Enterprise Technology Group, The Open University .st0 { fill: #6800D2; } Gamma Group About us Products Microsoft Teams Telephony Horizon Business Phone System Horizon Collaborate Platform Horizon SME Contact Centre Enterprise Contact Centre SIP Trunking and Call Management Inbound Call Routing PhoneLine+ Landline Replacement Gamma Mobile Advanced Network Services Gamma SoGEA Gamma Access Why Gamma? Gamma for IT Resellers Channel Partner Programme Gamma’s UK Network Security WiFi 4G Fast-start and Backup Solutions Agile Networks Business Voice Carrier and Service Provider Connectivity Customer Contact Landline Replacement | PSTN Switch Off Managed Services Mobility Security and Compliance Unified Communications Remote Working Industries Organisations Partners Channel Partner Programme Gamma for IT Resellers Wholesale Partners Dealer Partners Simplicity Partners Find a Partner Portals Partner Resources Network Resources Unify Gamma News Blog Events eGuides Case Studies Support FAQs User Support and Training Escalation Paths Customer Service Contact Partner Support Partner FAQs Partner Escalation Paths Partner Training and Accreditation Get in touch LinkedIn Twitter Facebook YouTube © Gamma Telecom Ltd. All Rights Reserved. Terms & ConditionsCookie PolicyPrivacy PolicyModern slavery statementCodes of PracticeBrexit StatementSitemap