0330 159 3800 enquiries@systal.co.uk Home About Us Solutions Case Studies Insights Contact Privacy Policy Updated 21st August 2019 BACKGROUND: Systal Technology Solutions understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.systal.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. You will be required to read and accept this Privacy Policy when signing up for an Account and filling out a web contact form. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. 1. Definitions and Interpretation In this Policy the following terms shall have the following meanings: “Account” – means an account required to access and/or use certain areas and features of Our Site; “Cookie” – means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and “Cookie Law” – means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; 2. Information About Us Our Site is owned and operated by Systal Technology Solutions, a limited company registered in Scotland under company number SC345442. Registered address: Rowan House, 1 Robroyston Oval, Nova Business Park, Glasgow, G33 1AP. Main trading address: Rowan House, 1 Robroyston Oval, Nova Business Park, Glasgow, G33 1AP. VAT number: 935469000. Data Protection contact details: Email address: enquiries@systal.co.uk Telephone number: 0330 159 3800. Postal Address: Rowan House, 1 Robroyston Oval, Nova Business Park, Glasgow, G33 1AP 3. What Does This Policy Cover? This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. 4. What is Personal Data? Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. 5. What Are My Rights? Under the GDPR, you have the following rights, which we will always work to uphold: The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15. The right to access the personal data we hold about you. Part 13 will tell you how to do this. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more. The right to restrict (i.e. prevent) the processing of your personal data. The right to object to us using your personal data for a particular purpose or purposes. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. Rights relating to automated decision-making and profiling. We do not use your personal data in this way. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 6. What Data Do We Collect? Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies and our Cookie Policy): Name; Business Address; Email address; Business Telephone number; Business name; Information about your preferences and interests; IP address Web browser type and version; Operating system; A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to. From time to time, we purchase additional information from third party data providers, including Marketscan. Please also refer to their privacy policy for additional information. 7. How Do You Use My Personal Data? Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes: Providing and managing your Account; Providing and managing your access to Our Site; Personalising and tailoring your experience on Our Site; Supplying our services to you. Your personal details are required in order for us to enter into a contract with you. Personalising and tailoring our services for you. Communicating with you. This may include responding to emails or calls from you. Supplying you with information that is of legitimate interest by email and post. Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience. With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties. 8. How Long Will You Keep My Personal Data? We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept): Existing customer information will be retained for as long as the contact is current, they are an active customer and as outlined in any accounting or Tax regulations. Sales prospect information (those contacts that we deem to have legitimate interest in our services and those that have expressed an interest in our services or are in the sales cycle) will be kept as long as they have not opted out of receiving email marketing material or have not asked us to remove them from our database. Any contacts who ‘bounce’ as a result of receiving an outbound email will be deemed to have left the organisation and will be archived. Those contacts who we find out have left their organisation by any other means will be archived. 9. How and Where Do You Store or Transfer My Personal Data? We will store and transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law. Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission. Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following: We use technology controls for our information systems such as firewalls, user verification, strong data encryption for data in transit and perform regular back ups We utilise industry “best practice” standards to support the maintenance of a robust information security management system. 10. Do You Share My Personal Data? We may sometimes contract with the following third parties to supply certain services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. External Telemarketing agencies based in the UK. The data may be shared for Telemarketing/telesales purposes. Email blast software based in the US. CANDDI, based in Dublin, Ireland. For website analytics and tracking visitors and their behaviour. Cloud based CRM Database, Based in US. Database for holding client and prospect information. Online Survey software, based in the US. Data may be collected if you take part in one of our customer satisfaction surveys, unless advised otherwise as part of the survey, ie the survey is anonymous. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9. If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 11. How Can I Control My Personal Data? 11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for email marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details via the website contact form.) 11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. 12. Can I Withhold Information? You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy. 13. How Can I Access My Personal Data? If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within less than one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of two months from the date we receive your request. We will advise you in writing that your request has been extended and the reason for the extension. You will be kept fully informed of our progress. 14. How Do You Use Cookies? For full details, please refer to our Cookie Policy. 15. How Do I Contact You? To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details: Email address: enquiries@systal.co.uk Telephone number: 0330 159 3800. Postal Address: Rowan House, 1 Robroyston Oval, Nova Business Park, Glasgow, G33 1AP. 16. Changes to this Privacy Policy We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. Got a question? Get in touch using the link below. Get In Touch Contact Us e: enquiries@systal.co.uk t: +44 330 159 3800 Certifications Contact Privacy Policy Cookie Policy Quality Policy Information Security Policy Terms & Conditions © 2021 Systal Technology Solutions Limited Systal Technology Solutions Limited, a company registered in Scotland (company number SC345442) whose registered office is at Rowan House 1 Robroyston Oval, Nova Business Park, Glasgow, Scotland, G33 1AP Can't find what you're looking for? Name Email Leave your details and we'll be in touch ASAP We value your privacy at Systal. We will not sell your data or send you SPAM. Send!