MWD Covid-19 COVID-19 Updates & Information Letter from the COO Updated 4/21/2020 Dear Valued Customer, As the spread of the novel COVID-19 virus continues, many states have taken measures to enact Shelter in Place/Stay at Home ordinances. While the circumstances are very fluid, I would like to ensure you that we are keeping ourselves updated with the latest news as it is announced. Currently all of our locations are open, fully operational and able to perform deliveries across the country. Based on the guide released from Homeland Security, Metropolitan Warehouse & Delivery has been identified as an Essential Critical Business. As such, essential workers are needed to maintain the services and functions Americans depend on daily and need the ability to operate resiliently during the COVID-19 pandemic response. As required by the guide, Metropolitan has implemented a pandemic response team which meets several times daily to review any new updates and provide additional guidance and training as recommended by the CDC. Homeland Security: “Employees supporting or enabling transportation functions, including dispatchers, maintenance and repair technicians, warehouse workers, truck stop and rest area workers, and workers that maintain and inspect infrastructure (including those that require cross-border travel).” States or cities with guidelines stricter than Homeland Security: 4/21: We spoke directly with the NOLA Mayor’s office and have been given verbal approval to being making deliveries again this week. We are in the process of rescheduling all deliveries that have been on hold and will resume scheduling new orders that are entered. We were informed that later this week NOLA will put out an official communication regarding commercial vehicles entering the city. Best Regards, Todd Gerspach Chief Operating Officer Metropolitan Warehouse & Delivery Resources Metropolitan COVID-19 Policies and Procedures. COVID-19 Delivery Policy Work from Home Tips Critical Infrastructure Hub Postings Driver Safety Kits FAQ With all of the "shelter in place" orders around the country, is Metropolitan open for business and making deliveries? What are you doing for preventative measures to ensure customer safety in the warehouses and at the point of delivery? What if customers are requesting items to be left at the door rather than delivered inside the home based on their COVID-19 concerns, will you be willing to accommodate? What if customers are requesting items to be held at your facility? Will this be an issue? If a customer’s delivery is not completed due to a driver being out sick, how would your team handle rescheduling and what would be said to the customer? Are there certain cities or states experiencing delays? Interested in threshold delivery? Our employees and delivery teams are taking extra precautions to prevent the spread of coronavirus. We’re offering customers the option of threshold delivery to avoid any unnecessary human contact. Call 1-800-300-7417 to request threshold delivery. About Us Metropolitan proudly provides its services in lower 48 States. We specialize in eCommerce furniture delivery & warehousing solutions. Corporate Office: 960 High Street, Perth Amboy, NJ 08861 Support Line: +1 (800) 300-7417 EXTRA LINKS Home About Testimonials Careers Contact Us SUBSCRIBE Get latest updates and offers. © Metropolitan Warehouses & Delivery. All Right Reserved 2020.