English Online consultant Client's personal account Investment and construction company news About company history of the company Mission and principles Company management Customer service Awards Financial statements Press about the company Partners Projects Helpful information Tenders Contacts Objects on the interactive map Home / About the Company / Customer Service Customer service For many years, the company has successfully operated the Customer Service Department. From the moment of the conclusion of the contract until the receipt of the ownership of the apartment, the Service fully accompanies the transaction, keeping in touch with each client. We see our task in creating our own service standards and looking at the object, as they say, through the eyes of the client. Therefore, one of the functions of the Customer Service Department is to control the quality of new housing transferred to buyers. The service, together with the Construction Department, accepts the commissioned object, identifies deficiencies and monitors their elimination. Then he hands over the apartments to the buyers. In the future, the Service accepts claims from buyers and also monitors the fulfillment of their wishes. Quality control and elimination of deficiencies is carried out by the chief specialist for quality control of objects, who is on the staff of the Service. Such a system is optimal from the point of view of meeting the interests of both customers and the company. The customer service department acts as a kind of connecting link between buyers and employees of construction departments responsible for eliminating shortcomings. Its task is to achieve complete mutual understanding with both those and others, to reach a consensus and, most importantly, to ensure the quality of the housing transferred to buyers. To the top © 2014 Setl City St. Petersburg, Moskovsky pr., 212 Tel./f .: +7 (812) 33-55-111 E-mail: info@setlcity.ru About company history of the company Mission and principles Company management Customer service Awards Financial statements Press about the company Partners Projects under construction Residential Properties country estate Commercial real estate Integrated development of territories Completed projects Residential Properties Commercial real estate Website development - Kelnik studios