General Enquiries / Outages / Repairs 519-323-1710 customerservice@wellingtonnorthpower.com Customers Home » Customers » Residential » Useful Information Customer Connect – Log-in Connection Agreement Customer Choice – TOU or Tier Customer Connect Registration Info Useful Information Payment Options Ontario Electricity Support Program Financial Assistance Programs Related Links Pre-authorized Payment Agreement Form Compare Your Electricity Bill Before You Sign Customer Protection How to Avoid Disconnection Helping You Stay Connected ___________ Want to avoid being disconnected? Wellington North Power is here to help you: Sign up for Pre-Authorized Payment to never miss a payment. Not able to pay before the Due Date? Contact us to dicuss setting up a payment arrangement. Apply for financial support through the Ontario Electricity Support Program or the Low-Income Energy Assistance Program. Become more energy efficient. By taking action, you will avoid late payment fees and/or disconnection charges. Useful Information from Wellington North Power Inc. Timing of your Invoice Your electricity meter is read remotely on the 1st day of each month. Bills will typically arrive by mail on approx. the 20th of every month. Bill payment is due 20 days from the bill date. (Example: usage of January 1 to January 31 will be mailed out on approx. 16th of February with a Due Date in March.) Your First Bill An electricity occupancy charge of $30.00 will appear on first bill only. Water and Sewer setup fees of $25.00 for each service will be charged on first bill only. Water and Sewer flat rate charges will be prorated for all first and final invoices. How to Pay Your Bill Cash, cheque and debit accepted in our office between 8:30am and 4:30pm Monday to Friday. Pay online or at your bank. Sign up for pre-authorized payments. Pay by credit card through our website or call 1-877-812-7650. Credit card payments are handled through a third-party and a service transaction fee will be applied. For more information about payment options, click here. Pay Your Bill It is your responsibility to contact our office if you do not receive a bill or are unable to pay by the Due date. Interest of 1.50% per month is charged on accounts not paid on time from the Billed Date not the Due date. Overdue Notice – you will receive a friendly automated phone reminder if you have an overdue balance. Disconnections Notices will be delivered by mail 14 days after overdue notice. Wellington North Power Inc. will attempt to contact customers to advise which day disconnection will occur. Non-payment of accounts is costly to you and every other person within our community. Payment Arrangements OEB prescribed Arrears Payment Agreements may be available for low-income customers, Residential and General Service <50 kW (small business) customers. Call our office at 519-323-1710 or e-mail customerservice@wellingtonnorthpower.com for further details. Deposits Deposits are calculated using 2½ the average or 2½ times the highest bill depending on your credit history. Residential customers can provide a letter of credit from another utility company or sign up to Pre-authorized Withdrawal to have the deposit waived. Low-income residential customers may be eligible to have their deposit waived. Water and Sewer Wellington North Power Inc. bills the water and sewer on behalf of the Township of Wellington North. Concerns about quality of the water, rates or services? Please call the water department at 519-848-5327. Manage Your Account On-line and Paperless Bills Once you received your first bill, you can register for Customer|Connect – an on-line tool that enables you to view your energy consumption, payment history and receive e-bill notifications. You will receive e-bill notification when your latest bill is produced allowing you to view or download it. Register for Customer Connect here. Time-of-Use (TOU) Pricing and Hours Consumers pay different prices depending on when they use electricity. There are three time-of-use periods – On-Peak, Mid-Peak and Off-Peak. Time-of-Use prices are designed to better reflect the cost of power at different times of the day, encouraging consumers to use electricity during lower-cost time periods that in turn can ease pressure on the provincial power system. The Time-of-Use periods applied across Ontario are: Summer: May 1-October 31 Winter: November 1-April 30 Off-Peak 7:00 pm to 7:00 am Off-Peak 7:00 pm to 7:00 am Mid-Peak 7:00 am to 11:00 am 5:00 pm to 7:00 pm Mid-Peak 11:00 am to 5:00 pm On-Peak 11:00 am to 5:00 pm On-Peak 7:00 am to 11:00 am 5:00 pm to 7:00 pm All weekends and Statutory Holidays are Off Peak Tiered Prices With Tiered prices, consumers can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. The threshold normally changes with the season to reflect changing usage patterns. In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh, so that households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh. Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month. Customer Choice: TOU versus Tiered Prices If you’re a residential or small business customer and not on a contract with a retailer, you can choose to be billed on Tiered prices or TOU prices. As a new customer, you will be set-up to be billed on TOU prices. To switch, you must notify Wellington North Power Inc. by completing an Election Form. More information at the Ontario Energy Board’s website at: https://www.oeb.ca Energy Conservation Visit the IESO’s website for energy saving tips and programs at: https://www.saveonenergy.ca Ontario Electricity Support Program (OESP) – Low-Income Residential Customers The Ontario Electricity Support Program (OESP) provides monthly on-bill credits for lower-income customers to reduce their electricity bills. If your total household income falls below a certain limit, you may qualify for a reduction on your electricity bill through the OESP. You must apply for this program. For more information visit https://ontarioelectricitysupport.ca or call 1-855-831-8151. If a Retailer Contacts You Ask for identification (a business card or ID) and do not share your personal information (e.g. your bill). Carefully read the contract – you have consumer rights, see: https://www.oeb.ca/consumer-protection Wellington North Power Inc. does not go door to door. Conditions of Service and Privacy Policy Find our Conditions of Service and Privacy Policy is on our web site. Follow Us on Social Media Follow us on social media for information, energy-saving tips, power outage updates and safety. About Us Wellington North Power Inc. is a distribution company regulated by the Ontario Energy Board. Our company provides safe, reliable Electricity Distribution to consumers in the urban areas of Mount Forest, Arthur and Holstein. Copyright © 2021 Wellington North Power Inc. All Rights Reserved. | Website by eCrew Quick Links REPORT AN OUTAGE CUSTOMER CONNECT TIME-OF-USE AND TIERED PRICES PAYMENT OPTIONS ARE YOU MOVING? Contact Us Wellington North Power Inc. has been serving the community for over 100 years and is committed to providing outstanding customer service. We are pleased to offer residential and business customers with convenient office hours and 24 hour emergency service. 519.323.1710 customerservice@wellingtonnorthpower.com Outages & Repairs 519-323-1710 290 Queen Street West, PO Box 359 Mount Forest, ON N0G2L0