CUSTOMER EXPERIENCE MANAGEMENT Customer Contact Services Delivering exceptional customer experiences and business outcomes Your customers are our customers too In today’s always-on, consumer-driven world, customer experience is everything. And while the experience of care may not be why a customer chooses to do business with you, it’s often their reason for churning away. For most businesses, customer satisfaction is mission-critical to survival. That’s why we make it our mission to deliver exceptional experiences for you. Full service across every major sector Conduent provides a full range of customer interaction services, including customer care, technical support, loyalty management, outbound and inbound sales, and payment solutions. Through both human and digital approaches, we help our clients reduce costs, enable scale and drive revenue growth. We serve marquee clients across sectors — financial services, health & life sciences, manufacturing & automotive, aerospace and defense, consumer goods, retail, technology and telecom, travel, transportation, hospitality, and the public sector. Connect with an expert to find the best solution for your business. Contact Us RELATED OFFERINGS Customer Experience Management Multichannel Communications Interactive Engagement Solutions Customer Engagement Platform Document Management Automation Work-at-Home Solutions Why partner with us for customer care? Global reach and scale 114 locations, 18 countries Multilingual 20 different languages Work-at-Home Business continuity on demand Expertise Deep domain, multiple industries Breadth of Solutions Ability to operationalize quickly Any-shore Delivery Model provides 24/7 access Deep experience and proven results Conduent is a proven leader in customer care, with deep experience across solutions, industries and domains. Since inception, Conduent’s Customer Contact Services have consistently maintained a 95% client retention rate, delivering value for our clients and demonstrating our commitment to delivering exceptional outcomes. As a strategic partner and trusted advisor, we’ve retained a majority of our clients for over 10 years. Outcomes matter, not just SLAs Conduent consistently delivers meaningful business outcomes and orchestrates exceptional experiences for our clients. Our ability to scale rapidly and provide tailored, industry-specific solutions across functions and geographies has enabled us to drive significant ROI for our clients through the years. With 25 years of experience across sectors, we leverage leading practices across many CXM solutions to help our clients accelerate business innovation. Building connected digital experiences We’ve helped numerous clients shape their digital experience centers to enhance their overall customer experience and lifetime value. Leveraging video chats, artificial intelligence (AI), machine language (ML), IOT and predictive analytics is an essential part of delivering a seamless omnichannel experience that customers expect from brands today. Interactive Engagement Solutions Bring objects and environments to life, enhancing user experiences and outcomes across multiple industries and business applications. Learn More Customer Engagement Platform Omnichannel customer experience: Optimize interactions, enhance customer engagement, increase loyalty, and reduce servicing friction though data unification and analytics. Learn More Work-at-Home Solutions Conduent’s Work-at-Home solutions deliver scale, global reach, and peace of mind to keep pace with changing market dynamics. Learn More 3 Customer Experience (CX) Trends Transforming Contact Centers Read brief The Customer Experience of the Future: Four Big Ideas that will Change Everything Download the eBook 3 Best Practices for Contact Centers Operating in Today’s World Read blog CONNECT WITH AN EXPERT 1-844-ONE-CNDT CONTACT ONLINE FOLLOW NewsEventsInvestorsCareersContactSupplier Relations PrivacyLegalPrivacy Choices © 2021 Conduent, Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. We use cookies and other tracking technologies to enhance navigation, improve our products and services, assist with our marketing efforts and provide content from third parties. By continuing to use this site you agree to our use of cookies. To manage cookie preferences click here. Accept Cookie Settings