Login / Register Accessibility Town & Country marks National Customer Service Week in style home About us Residents My Home Online News Engaging with you Find a home Development Careers Contact us Now viewing: Home > Town & Country marks National Customer Service Week in style Town & Country marks National Customer Service Week in style Staff at Town & Country Housing Group celebrated National Customer Service Week with a range of activities dedicated to providing customers with brilliant service. This included directors going ‘back to the floor’ to meet customers and see how services are provided, a 1950s themed afternoon tea and dance to meet residents in sheltered accommodation and free IT training and advice on job hunting for residents. Staff volunteered to take part in a clean up at Sherwood lake and woods and more than 40 customers shared their views on Town & Country’s services via a ‘videobox’. Chief executive Bob Heapy went ‘undercover’ to see how empty properties were prepared for new their new residents and staff from Town & Country and Russet Homes held exchange visits to see how each handles calls from customers. Awards were presented to members of staff who exceed all customer expectations and really value teamwork. Nominations came from colleagues and the winners were: Adrian Richards, David Shaw, David Reynolds and Alexine Bullett. Town & Country’s Head of Customer Service Stuart Ilsley said: “The week was a great success and a really enjoyable way of focusing attention on our goal of providing brilliant customer service.” Nationally, the week was organised by the Institute of Customer Service (ICS), the independent, professional membership body for customer service. Two years ago Town & Country became the first housing association in the country to achieve the ICS’s top accolade – its coveted ServiceMark. Published at: 08:00 16/10/2014 Back to top of page Print this page Email this page Site map Town & Country Housing Group Monson House, Monson Way, Tunbridge Wells, Kent TN1 1LQ Legal Statement Login to the Board Members Site Staff Login Town and Country © 2015 Powered by VerseOne Technologies Ltd We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that you're OK to continue.