SOLUTIONS PRODUCTS COMPANY SUPPORT CONTACT US BLOG PARTNERS UTILITIES Test Automation for the Utilities Industry Proactive notifications and outage applications are critical for your customers In fact, in a time of need, they are the only ones that matter. So our contact center assurance and test automation platform helps your teams confidently deploy technologies that matter most to your customers, whether they’re making contact to remediate a service disruption or simply resolving a payment issue. HIGHLIGHTS Outage Notification Systems Critical Care Communications Gas Leak and Live Wire Hotlines Regulatory Compliance Measurement Stress Testing IVR Testing No matter what stage you’re at in your development lifecycle. We have automated testing solutions that can emulate both devices and human behavior in labs or in production. We enable you to measure real-world performance against business needs, giving you the metrics you need to ensure proper Customer Experience. Proactive Monitoring Combine the measurement of actual call experience with the tracking and measurement of your technology components that support the user’s transaction. Reduce your mean time to repair by automatically finding the root cause of problems before your customers do. Regression Testing Use best practice methodologies to increase application coverage and reduce test execution times. Leverage our unique expertise to drive towards a more agile development and deployment methodology. You can deploy more features regularly and beat competitors to market with more useful customer experience journeys. Screen Pop and CTI Tests Detailed Performance metrics on Customer Experience Journeys through the IVR platform and how they are routed to skilled representatives. Our methodology correlates IVR experience with data delivery and agent experience at both the CTI and the desktop level. Stress Testing Deploy with confidence. Too many problems arise in today’s contact center only when under significant traffic and in specific use models. Verify interoperability and interconnect with multi-vendor and hybrid cloud and premise contact center models and prove scalability. Collaborate real-time to eliminate problems and fix gaps in your failover and disaster recovery planning. SUCCESS STORIES Amtrak Case Study To control costs and provide a great customer experience, Amtrak invested in an Empirix Monitoring Solution. READ MORE KEY MATERIALS Hammer Cloud Platform: Self-Service, SaaS Test Automation Platform LEARN MORE 10 Tips for Developing a Powerful End-to-End Contact Center Testing Plan White Paper LEARN MORE READY TO LEARN MORE? Our dedicated sales and support teams are standing by. LEARN MORE Contact Careers Privacy Cookies Compliance © 2021 Empirix