What we do About us Our insights Careers Client login Client Support Dedicated support for help when you need it Share Taking pride in what we do Supporting our clients is as equally important to us as developing the solution; we are proud of our consistently high levels of customer service provided to our clients All our solutions, hardware, databases, operating systems and third party software are supported directly through our experienced Service Desk. We have a dedicated, client-focused team in place, available to take your call, supported by our Service Desk Manager and dedicated Service Delivery and Account Management team. Our Service Desk team have extensive knowledge across our suite of products and clients, using a powerful call management tool to record and prioritise requests as soon as they are received. Our support system is designed to follow the IT Infrastructure Library (ITIL) incident management lifecycle and is configured to ensure that we exceed agreed Service Level Agreements (SLAs) set up between us and our clients. This service is provided during our standard hours, however key trading hours to include early mornings, evenings and weekends can be arranged on an individual basis to match your requirements. In order to maintain a consistently high level of service and quality support for all our clients’, our Service Delivery Managers or Account Managers undertakes regular site visits at agreed intervals. Focussed and dedicated support Our Service Desk is contactable via a dedicated telephone number during business hours. Outside of these times, our clients can send emails to our dedicated Service Desk mailbox or use our self-service support portal. Our self-service portal allows our clients to create, update, track progress and review incidents 24/7. If required, a tailor-made out of hours support service can be put in place, with a dedicated number connecting you to one of our Financier™ specialists to resolve critical issues. Our Insights Blog International Project Management Day 2021 International Project Management Day is observed by Project Managers across the globe each year. We asked the team why they chose to embark on a career in Project Management & what they most enjoy. Read More Blog National Techies Day 2021 - Q & A with Matthew Pattison, Solution Architect at Welcom Digital We caught up with Welcom's solution architect, Matthew Pattison to answer questions about his career path and how to break into the tech industry. Read More Blog Welcom Digital To Attend Credit Summit 2021 Welcom Digital is delighted to be attending the Credit Summit Digital Broadcast 2021. Running from 14 to 16 June, Credit Summit, held in partnership with Equifax, has been designed with one single purpose in mind... Read More In the press Welcom Digital and PrinSIX Technologies Agree Partnership PrinSIX and Welcom Digital are delighted to announce a new partnership that will offer customers a class-leading end-to-end digital lending journey. Read More News FCA’s Guidance for Companies on the Fair Treatment of Vulnerable Customers The subject of fair treatment of vulnerable customers has been long discussed in the UK and the FCA has moved forward in publishing the finalised Guidance. Read More News Buy-Now-Pay-Later sector faces tighter controls – industry reaction The Government has announced that it will legislate to bring currently unregulated, interest-free Buy-Now-Pay-Later (BNPL) into Financial Conduct Authority regulation in order to protect consumers under new plans announced by the government. Read More Product Demo Contact us Find us Call us on 0845 456 5859 Name* Company Product --Please Select Product-- Financier - consumer Financier - revolving Financier - commercial Financier - PrinSIX FinSmart - South Africa Demo Format Live Demo Web Demo Job title Email* Tel Submit Sitemap Term & Conditions Privacy & Cookie Statement ©Welcom Digital Ltd is registered in England with company number 03801746 Share