03705 725 725 home customer service customer service account faq’s payments returns customer charter complaints customer charter To ensure we meet your expectations when it comes to the service we offer, the Customer Charter lays out Our Promise To You and states what we will do for you and what you can expect if we fail to meet your expectations: To ensure we meet your expectations when it comes to the service we offer, the Customer Charter lays out Our Promise To You and states what we will do for you and what you can expect if we fail to meet your expectations: 01 We’re here when you need us Our knowledgeable in-house customer service team is UK based and only a phone call away, 6 days a week. You can also use our self service website which contains information on our products and services, 24 hours a day, 365 days a year. 02 We will recommend and install products from a range that best suits your needs To ensure you have the most suitable product we conduct comprehensive evaluations before adding new products to our range. Our customer service team will recommend with confidence the product that best suits your needs. Our experienced installers and contractors will call you on the day of delivery to confirm an estimated arrival time, and then connect and demonstrate your product to help you understand how it works. 03 We keep you informed to ensure you receive the service you deserve We want you to have maximum enjoyment from your product, so we will provide you with an instruction book and advise you how to operate and care for your product. From time to time we will get in touch with you to ensure you are completely satisfied with our service. 04 We aim to respond quickly and efficiently to meet your needs For your convenience we aim to answer your call within 20 seconds and can resolve many product related service issues whilst you are on the phone. Should we need to arrange a service visit we aim to be with you as soon as possible, which is often by the next working day. Our fully trained engineer will call you on the morning of your visit to advise a two hour time slot. 05 If we fail to meet your expectations When you tell us we could improve our service to you, or have failed to meet your expectations, we aim to be honest and resolve any issues as quickly as possible. If you feel we haven’t met your expecations, please let us know! Back To Top... products We offer a range of TV's, Digital Recorders, Washers, Dryers and Refrigeration from leading suppliers. self help Use our self help page to see if you can find the answer you are looking for. news Read the latest new about our products and services. product support general contact © Copyright Home Technology Finance Limited, trading as Boxclever | Registered in England No. 3702428 | Authorised and regulated by the Financial Conduct Authority: 742969 | Site by Verto