Mail Packets & Parcels Returns & Responses Logistics Help & Support About Spring Login Find English Help & Support Questions or need help? Do you have a question about our products and services? You can try our FAQ section to see if your question is answered there. If you would like us to contact you then please fill out the contact form below. Phishing e-mails in circulation This week e-mails have been sent which appear to have come from Spring (@springglobalmail.com). This e-mail has been sent to our customers, and some customers have received e-mails on several occasions. Read more General How can I contact Spring? In how many countries is Spring located? When can I become a customer of Spring? Returns How can I return my shipment? How can I track my return shipment? I have requested to arrange a pick up for my returns, but no one contacted me. What should I do? I have returned my shipment, when do I receive my money back? Registered Mail Can Registered Mail be delivered to any destination in the world? Do I receive a Proof of Delivery for my parcels? How can I make sure that my international mail is delivered to the addressee only? I have a question about my Registered Mail delivery. Who should I contact? more (8) Parcels Do I need to fill out a customs form for my shipment? Does Spring offer collection services? How many parcels do I need to send in order to qualify for a business contract? I am expecting a parcel but I do not have a tracking code. What should I do? I missed the delivery of my parcel(s). What should I do? more (5) Gateway to Europe How do I file for an Inquiry of my items? How do you deliver the final mile in each EU country? How much do I need to pay for this service? How much will I be compensated if an item is lost? I already have a carrier to send goods to consumers in the European Union. Why should I use PostNL? more (4) Delivery Status Please understand that we cannot respond to individual requests for information about the status of your delivery. Spring business customers who have a question about delivery status can contact their account manager. Please allow up to 15 working days before contacting your account manager to report a missing shipment. Consumers are advised to contact the sender directly. Note that Delivery times vary depending on the country of destination. For more information, please refer to Transit / Delivery Times. Sometimes unforeseen events occur which may impact delivery times. A summary of these events can be found on our International Service Alerts and News pages. Contact Feel free to contact us. Contact Form Find a Spring location Mail Business Mail Direct Mail Registered Mail Periodicals Packets & Parcels Small Packet Parcels Returns & Responses International Returns International Responses Logistics International Transport Help & Support News & Service Alerts Contact Download Spring logo About Spring Spring Locations Testimonials Twitter LinkedIn Privacy Statement Cookie Statement Terms and conditions Terms of Use