Advanced Our Software Managed IT Services Application Modernisation MyWorkplace News & Opinion Menu Search Home Cloud & IT Services Current: Service Integration and Management MANAGED IT SERVICES Service Integration and Management Many are disaggregating services to have a streamlined IT estate that can innovate more simply. Assessing your current IT capabilities and the services provided with by third parties is required. This can be complex, compromising the quality of service you are receiving, and requires a significant amount of resource to efficiently manage. Investing in our SIAM Services can simplify this complexity. You will receive a single contact to hold accountable for your services and be able to trust that an IT expert is ensuring your providers are held responsible for delivering quality services to your organisation. ITIL ALIGNED PRINCE2 ALIGNED ISO 9001 COMPLIANT Understanding key issues CHALLENGES Internal IT team only Sole reliance upon an internal IT team means high demands on your resources. Your investment in their continual training and equipment purchasing can be expensive and can see you left behind. Knowledge gap Getting SIAM to work well is not easy. It involves implementing smooth collaboration across all your service providers, breadth of knowledge in this area can lead to a disadvantage. Doing it all takes time Those who try to do all IT Services in-house often have much higher research, development and implementation times, increasing costs, which is ultimately passed on to customers. Focusing on core business Your resources are limited, each of your managers have limited time and attention, two things complex IT decisions require. Outsourcing can help your organisation to stay focused on your core activity. Risk Every business investment carries an amount of risk. Mitigating risk is more difficult if you have no outside, specialist to support to help you keep pace with rapid changes. Compliance and security Maintaining a strong security posture is constantly complicated by strict regulations and an ever-changing landscape, outsourcing IT functions can be an investment in easing this challenge. How our Service Integration and Management Services can help you FEATURES & BENEFITS 4 Management Models Supplier management Service integration Supported innovation Strategic consultancy Service management 4 Management Models There are four main models of Service Integration and Management. All strive to co-ordinate your supply chain and ensure collaborative and effective management of your suppliers. Advanced, will take your SIAM model beyond a supply chain mechanism and create value. Retained client as Service Integrator and Manager This is when you, the retained organisation, is solely responsible for the management of all suppliers as well as for the co-ordination of them. Single supplier A Managed Service Provider (eg. Advanced), provides all of your IT services including the management and co-ordination of services and vendors. Service guardian A Managed Service Provider (eg. Advanced), delivers one or more of your IT functions, as well as managing other suppliers and co-ordinating services. Separate service integrator A Managed Service Provider (eg. Advanced), manages suppliers and provides the Service Integration and Management layer without any delivery of technology. Additional insight to help you transform RESOURCES The Business Case for IT Outsourcing This business case provides solid reasoning behind choosing to outsource your IT instead of keeping everything in-house and on-premise. Whitepaper Read the whitepaper Explore our additional solutions Cloud Services CLOUD SERVICES Learn more Cyber Security Services IT SERVICES Learn more Application Modernisation SERVICE Learn more Frequently asked questions What is Service Integration and Management (SIAM) process? Service Integration and Management (SIAM) is an approach to managing multiple suppliers of business and IT services and integrating them to provide a single point of contact for your IT management. This holds your suppliers accountable to contracts and ensures you receive value from your technology investments. How can Service Integration and Management (SIAM) services benefit my business? What are the management models of Service Integration and Management (SIAM)? What are the challenges faced without Service Integration and Management (SIAM)? What does a Service Intergrator do? 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