SEARCH FORM Search 1 2 3 4 5 Previous Next CASE STUDIES Contact/Call Center Training JPW was asked to customize and implement our soft skills library to minimize remote contact center agent burnout and turnover. JPW’s mandate was to remotely partner with client resources to design and develop an on-demand digital and virtual learning solution. This solution needed to ensure that up to 3,500+ users, who are all working from home, could be quickly onboarded and ready to reach out to complete inbound/outbound calls. CASE STUDY DOWNLOAD Blended Learning Case Study The objectives of the client, a Fortune 100 insurance leader, were to transition all of their 8,600+ sales agents from their fragmented CRM systems, to a unified CRM system, and to ensure the platform was positioned for success. After careful analysis, the client chose Salesforce Lightning over other competing CRM solutions. The Lightning experience provided the best overall features to facilitate their team’s business needs. CASE STUDY DOWNLOAD Digital Learning Case Study Our Fortune 100 client approached us to redesign their entire New Hire program, which included Instructor-Led Training to a fully digitized experience. At any given point in time, there could be hundreds of “agents” in flight at different levels in the program. This was provided to them for their first year of employment including the Onboarding, Essentials, and Expansion phases of learning. CASE STUDY DOWNLOAD Lightning Adoption Case Study A Fortune 100 global client approached JPW to increase overall adoption as they transitioned approximately 8,500 users across nine regions globally from Salesforce Classic to the new Lightning platform. The Lightning migration offered a chance to re-engage users who had otherwise only used Salesforce to the minimum mandated standard by redesigning the platform to better support the new sales journey as defined by Sales Leadership KPIs. CASE STUDY DOWNLOAD Contact Tracing Case Study JPW was asked to build a comprehensive contact tracing onboarding program for one of the most visible states in the country in terms of confirmed COVID-19 case counts. This had to be done quickly and effectively, as getting contact tracers on the job immediately was their top priority. CASE STUDY DOWNLOAD 332 Springfield Ave Summit, NJ 07901 info@jpwconsulting.com (908)-219-4650 About Us Training and Adoption Services Salesforce Services Unified Communications Case Studies News & Events Careers Contact Us Privacy policy Certifications and Partnerships © 2021 All Rights Reserved. Privacy Policy