Join Convergys at TSW October 20–22 | ARIA Resort & Casino | Las Vegas The Rewards of Collaborative Staffing: Panel Discussion on Staffing Lessons Learned with NetApp, Juniper Networks, and Convergys Learn how leading technology companies, NetApp and Juniper Networks, are working with Convergys to build a world class outsourced support business which can be leveraged to create a qualified talent pool for both the enterprise and partner ecosystem. You'll hear about how a new type of partnership is enabling these companies to overcome the challenge of staffing Tier 3 technical support, reducing risk and costs while improving customer satisfaction. In this panel session, you'll learn about: The challenges of staffing the support organization Lessons learned about ramping talent, maximizing speed to proficiency, and improving retention How a collaborative partnership can enable you to staff cream-of-the-crop support talent How partnering influences geographical decisions The impact of partnering on risk reduction, retention, costs, and customer satisfaction For more information, visit TSW. Panel Speakers Mike Serpan | VP Account Management – Technology Vertical | Convergys Matt Stone | Senior Director, Technical Support | NetApp Inc. Dan Murrell | Head of Operations, TAC | Juniper Networks Panel Discussion October 21, 2014 9:45 - 10:45 a.m. Also, visit us at Booth #43 ©2014 Convergys Corporation. All rights reserved. Convergys and the Convergys logo are registered trademarks of Convergys.

Gartner Magic Quadrant for Customer Management Contact Center BPO Click here to download full report. Welcome. Thank you for your interest in Convergys. Learn why Convergys is a leader of CRM Contact Center BPO Solutions: News Release: Gartner Places Convergys in Leaders Quadrant for the Third Year in a Row For more information, call us today at 1-800-344-3000 or email marketing@convergys.com. For the third consecutive year, Convergys was positioned in the Leaders Quadrant for Customer Management Contact Center BPO Gartner evaluated providers on their ability to execute and completeness of vision. Gartner Magic Quadrant for Customer Management Contact Center BPO Published: 24 December 2013 Analyst: TJ Singh This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Convergys. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.