Expertise People Insight Careers Contact us Coronavirus (COVID-19) Resource Centre Previous Client feedback Feedback from our clients helps us to continually improve our client services across the firm. Next Home Client feedback We take client feedback seriously at Russell-Cooke. At the end of each legal issue we gather feedback from our clients to help us improve our services and client relations. We encourage clients to give us feedback on the quality of the service they receive by donating £5 to charity for each feedback form completed. The charities we donate to are selected by our staff. The two charities nominated most recently by staff are: First Touch Mind What did our clients say? Feedback data July 2020 - June 2021 98% of our clients say we help them to understand the process 96% of our clients say we responded in a timely manner 97% of our clients say it is easy to contact us We strive to keep our level of service high and in tune with our clients’ needs. 97% of our clients are pleased with our overall service From drafting a will to advising on a complex insolvency, our mix of individual and business clients have varied needs, which we keep abreast of from start to finish. Making a complaint We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our service to you. Click here to view our complaints procedure. At a difficult time in my life I was provided with clear concise advice in a friendly environment Divorce client Russell-Cooke was fantastic. They made us feel very comfortable and were extremely helpful in guiding us through the process. Mediation client Russell-Cooke was very helpful, especially through some challenging times. Clinical negligence client Key pages RC digital access Services A-Z People Contact us Client feedback About us Who we are Awards & accreditations Community involvement Diversity and inclusion Environmental commitment Members of Connect Follow us @RussellCooke Connect via LinkedIn Like us on Facebook Join us on YouTube RSS Russell-Cooke LLP © 2021. Authorised and regulated by the Solicitors Regulation Authority (Registration No. 465322). Extranet Sitemap Legal notice Regulatory information Modern Slavery Statement Fraud and scams Our clients Cookies By continuing to browse you are agreeing to our use of cookies. Click here for more information.