HOME COMPANY GAS POWER OTHER SERVICES NEWS CONVENTIONS INFORMATION NOTICES FORMS CONTACTS ACCESS OPERATORS PERSONAL AREA Gas offers Post Counter Security End customer insurance Social Bonus Gas How to read the bill Natural Gas Glossary Gas Contracts Cadastral data Billing Exchange of Information between Operators Call-center quality survey Home Gas Contracts Gas Contracts The supply is carried out under the conditions highlighted in the general conditions of the contract and in the particular conditions, which comply with the provisions issued by the Authority for Electricity and Gas (AEEG) regarding service tariffs. At the time of signing, the customer always receives a copy of the contract, attached at the bottom of the page. THE CODE OF BUSINESS CONDUCT FOR THE SALE OF NATURAL GAS Since January 1, 2003, all customers of the gas service have been free to choose the natural gas sales company and the supply contract that best meets their needs. To ensure that customers have the necessary elements to be able to choose the most convenient offer on the basis of clear, reliable and comparable information, the Authority for Electricity and Gas has issued a Code of Commercial Conduct which requires all natural gas sales companies precise rules of conduct. 1. Transparency of contractual proposals Anyone who comes into contact with a customer to propose a new contract must always: identify yourself, specify the sales company for which it operates and provide the contact details through which it can be contacted always offer the Customer the opportunity to sign a contract at the conditions and at the reference price established by the Authority for Electricity and Gas provide the customer with detailed information on the proposed contract specify the time required and any costs to be incurred for starting the service indicate the conditions that limit the possibility of adhering to the proposed contractual offer If the Customer is contacted by telephone, the seller must indicate how to obtain the information in writing. 2. The contract The contract must indicate the identity and address of the sales company and must contain at least the following clauses: all the services that will be provided to the Customer the start date of the service and the duration of the contract the price of the service and its possible variations over time any guarantees that the Customer must provide to the sales company to obtain the service (for example, a security deposit) all charges and expenses borne by the Customer how and when consumption will be measured when the bills will be issued, when and how the Customer will have to pay them the consequences for the customer who does not pay the bills within the established deadline the cases in which the sales company must pay the Customer an automatic compensation how to obtain information, file a complaint or resolve a dispute with the sales company 3. Documentation and right of reconsideration At the time of signing, the Customer must receive a written copy of the contract. If the contract is stipulated in a place other than the offices or counters of the sales company (for example, at the customer's home or in a shopping center), the customer can withdraw from the contract without charge within 10 days of stipulation. If the contract is entered into through forms of distance communication (for example, over the phone): within 10 days the sales company must send the customer a written copy of the contract the customer can withdraw without charge within 10 days of receipt of the contract 4. Summary Before signing up to a new gas supply contract, therefore check that the person who proposed the contract: has indicated the name and contact details of the gas sales company abbia offerto la possibilità di stipulare un contratto alle condizioni di riferimento deﬁnite dall'Autorità per l'Energia Elettrica e il Gas (AEEG) abbia fornito informazioni chiare su: il prezzo del servizio e le sue possibili variazioni nel tempo le altre spese a carico del Cliente previste dal contratto la durata del contratto come e quando saranno misurati i consumi con quali scadenze dovrà essere pagato il servizio i tempi per l'avvio del servizio abbia consegnato una copia scritta del contratto abbia previsto nel contratto tutte le clausole fondamentali indicate dall'Autorità e riassunte al punto 2 della presente nota informativa 5. Ritardi nei pagamenti Nel caso di ritardi nei pagamenti delle bollette, potranno essere applicati i seguenti corrispettivi: Corrispettivo per gestione oneri di sollecito: € 10,00 Corrispettivo per gestione oneri di preavviso di sospensione della fornitura per morosità: € 15,00 ALLEGATI Contratto Gas Abbiamo modificato alcune delle nostre politiche per rispondere ai requisiti del nuovo Regolamento Europeo per la Protezione dei Dati Personali (GDPR). In particolare abbiamo aggiornato la Privacy Policy per renderla più chiara e per introdurre i nuovi diritti che il Regolamento ti garantisce. Ti invitiamo a prenderne visione. Leggi Informativa Accetta Nordovest Energie Corso Susa 242 10098 Rivoli (TO) P.IVA e C.F. 02470600020 R.E.A. 1146342 Cap. Soc. € 100.000 i.v. 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