FREE SHIPPING OVER € 60 PURCHASE Refund policy COFFEE We roast coffee daily and it is a fresh product, with little time to drink. Therefore, at the moment in which we sell and send the coffee to a customer and, for whatever reason, they want to return it, we cannot sell that coffee again. We only make returns in the following cases: - Error with the order on our part - The customer does not receive the package by mistake from the shipping company COMPLEMENTS As for coffee accessories, all merchandise must be returned in its entirety, in its original packaging , in perfect condition and protected. Otherwise, we reserve the right to refuse the return. Returns must be delivered at destination within 7 days after the date of acceptance of the return. If not, it will be rejected and returned. Once the merchandise has been received and verified that it is in perfect condition, the refund of the amount will be processed within a maximum period of 15 days. In the event that the return is made for reasons not attributable to Café Siboney, the buyer will bear the full expenses generated by the return. In the event that a shipment by SEUR is not collected and returned to us, the customer will be responsible for the costs. If a product shows manifest defects due to transport (blows, water, etc.), Café Siboney must be notified within 48 hours after the order is accepted. So we can claim it and proceed to its replacement. Otherwise, Café Siboney reserves the right to accept the return. Refunds for returns will have a maximum period of 15 calendar days for administrative procedures, although we usually do them in no more than 7 days. GENERAL Cases in which we cannot accept orders: Café Siboney reserves the right to cancel any purchase (of an order previously accepted by us) in the following situations: The product is not available / there is no stock of the product (in which case the customer has the option of a refund of the amount of the purchase made or can wait until we are back in stock). The customer's billing information is not correct or cannot be verified. The order is flagged by our security systems as an abnormal or fraudulent order. We have reason to believe that the client is under 14 years of age. We have reason to believe that the order was maliciously placed. The order is the result of an error in the store's system (misapplied discounts, unaccounted shipping costs, etc.). If the order is at its destination and after 7 calendar days it is impossible for us to make the delivery (the customer is not at home, does not respond to our communications, etc.) we will proceed to collect it and refund the amount, except for expenses. generated (€ 15). Cancellation of orders Those cancellations of orders that imply a return to the customer will have a maximum period of 14 days for administrative procedures, although we try not to exceed 7 days. Order cancellations will not be allowed after 1 hour from the closing of the purchase since it will be assumed that the order has already been processed by the warehouse. For any questions send an email indicating the order number to office@cafesiboney.com Cafés Siboney Pol. Agrela, Pasteur, 14 15008 (A Coruña) Tel: 981 274 012 Boutique Siboney Rua Nova, 28 15003 (A Coruña) Tel: 981 227 836 Boutique Siboney Calle Ferrol, 14 15004 (A Coruña) Tel: 881 899 142 Boutique Siboney El Corte Inglés Ramón y Cajal, 57-59 15006 (A Coruña) Get a 10% discount Subscribe to our newsletter to receive a 10% discount and keep up to date with all the news. Legal warning Terms and Conditions Privacy Policy, Data Protection and Cookies Refund Policy Environmental Pol © 2021, CafeSiboney