Set my location Menu for DHX - Dependable Hawaiian Express, Inc. Freight Forwarding Headquarters Multi Location Business Find locations At-a-glance Contact Information 19201 S Susana Rd East Rancho Dominguez, CA 90221-5710 Get Directions https://www.dhx.com (310) 537-2000 Want a quote from this business? Get a Quote BBB Rating & Accreditation A+ Accredited Since: 8/29/1999 Years in Business: 41 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Customer Reviews This business has 0 reviews Read Reviews Be the First to Review! Customer Complaints 1 complaints closed in last 3 years 0 complaints closed in last 12 months Read Complaints File a Complaint Business Details This is a multi-location business.Need to find a different location? Headquarters 19201 S Susana Rd, East Rancho Dominguez, CA 90221-5710 Years in Business: 41 Business Started: 12/31/1979 Business Incorporated: 9/9/1980 in CA, USA Accredited Since: 8/29/1999 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Type of Entity: Corporation Number of Employees: 251 Alternate Business Name Dependable Hawaiian Express, Inc. D H X, Inc. DHX Read More Business Management Read More Business Details Customer Complaints 1 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Advertising/Sales Issues Status: Answered 02/13/2019 Quoted $433.71 for shipping and was charged $822.03 I was given a quote on Feb 5, 2019 for shipping 3 vanities, 3 sinks, and 3 mirror from their center in Compton to my builder in Oahu, Hawaii. The quote was $433.71 based on the exact information that I was requesting be shipped, including dimensions, weight and quantity. Based on this quote I ordered these items and had them delivered to DHX. When I received confirmation that my items were delivered to DHX I called to pay the shipping for the items to be shipped to Hawaii. The agent, *******, told me that the price was $822.03. I requested I call my architect, who had found DHX as a reliable service and I would call back. My architect, ****** ******, discussed this discrepancy with DHX to no avail. They said that volume of merchandise was more than they had planned for. The weight was not issue, but the volume required me to pay more. This doesn't make sense, since I had sent the request of 3 vanities, 3 sinks and 3 mirrors, and did not change my request at any time.…Read More Desired Outcome I want a refund of $388.32 Customer Reviews 0 Customer Reviews What do you think? Be the first to review! How BBB Processes Complaints and Reviews Start a Review Business Categories open category: Freight Forwarding Local BBB BBB of Los Angeles & Silicon Valley More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 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