Company How We Help Industries Locations Careers Resources Contact SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME SYKES invests in holistic, real-world solutions that drive ROI, customer engagement and brand loyalty. What makes SYKES an exceptional brand partner? It’s simple: we are not just all talk. SYKES focuses on creating dynamic, all-encompassing solutions to complex problems. We’ve supported our mission by providing the best possible customer experience for our brand partners, one caring interaction at a time. Our infrastructure, delivery model and scalability ensure that no matter the need, SYKES’ approach is: REAL PEOPLE. REAL SOLUTIONS.® Outsourcing Our core competency is to free you up to focus on YOUR core competency, as effortlessly and seamlessly as possible. Selecting an outsourcing partner is a big deal, but it’s nothing to sweat. It’s an opportunity to achieve excellence in areas that are not likely your company’s core competencies, but are still vitally important to your success. Higher flexibility, adaptability and scalability are just a few of the advantages. Choosing a partner with experience in implementing and scaling up or down to service a variety of programs, locations and languages can help increase your customer satisfaction, reduce costs and build brand loyalty. We help the world’s largest brands build customer loyalty by creating exceptional customer experiences that drive growth and profitability. Industry leaders have relied on us for nearly four decades because we have remained fiercely committed to delivering exceptional service while constantly exploring opportunities for continuous improvements and operational innovation. Talent Acquisition Training Transaction Handling Coaching & Engagement Delivery Models Work At Home Risk Management Technology Platforms A Holistic Customer Experience We provide holistic solutions that drive innovation, ROI, and above all, customer engagement and loyalty. Lifecycle management solutions for the digital consumer are becoming increasingly important. Your customers are connecting with you in more ways than ever before. But are you truly connecting with them? The reality is that the funnel has flipped. What used to be a one-way-in scenario, via phone, has now broadened to include email, chat, social channels, smart phones and more. And you must be prepared to handle it all. While more and more customers are appreciating the speed and efficiency of finding answers online versus calling, those who do call need a higher level of engagement (cue our highly trained agents). These calls can strengthen loyalty and increase upsell opportunities. Intelligent CX Innovations CX Analytics Multi-Channel Solutions Social Media Care Self-Service Chat Support Service to Sales We help the world’s largest brands build customer loyalty by creating exceptional customer experiences that drive growth and profitability. Every interaction is an opportunity to deepen your relationship with customers, driving additional value and revenue potential. But capitalizing on these moments takes care and focus. Our team of customer engagement specialists understand the importance of each interaction and are masters at building and retaining loyalty during key moments of truth. We’re able to better understand consumer profiles and behavior and deliver a selling model that works in a service environment. By combining data, analytics, and technology to help identify high-value customers, we’re able to strengthen existing customer relationships with up-selling and cross-selling experience. Our proven approach can help you get exactly what you want: boosted conversion rates, superior customer satisfaction, increased customer retention, and ultimately, higher revenue. Sales Through Service Customer Selection Customer Acquisition Customer Retention Extend Your Brand We help to deliver an optimal customer experience at each and every service or sales touchpoint. So how does customer experience impact brand loyalty? Making customers feel valued, appreciated, and confident drives loyalty and helps you extend your brand. The challenge: Today’s customers expect to be recognized across every channel. So the company that proactively identifies and utilizes new ideas, trends, insights and technology best, wins. We specialize in the entire customer journey from piquing initial interest to nurturing leads to making the sale. With fresh insight and strategic advice, we can help you discover opportunities and execute transformation big or small for a greater competitive advantage. Customer Growth Digital Marketing & Sales Assistance Services Group Social Media Care We Can Help Your business has unique needs. See the difference a customized solution can make to your customer retention and satisfaction as well as your bottom line. CONTACT US FOLLOW US ON SOCIAL MEDIA COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated