Eurotunnel UK Current language My Eurotunnel Search Menu How it works Important information for customers My Eurotunnel Create an account with us to securely store, manage and use your information for faster and easier bookings. Create an account Arrive & collect hanger Our UK Terminal Our Folkestone terminal is easily reached via the M25 and M20. Take Junction 11a and proceed to our Check-in booths. Check-in at least 1 hour and no more than 4 hours before your booked departure time. You’ll need your booking reference number and credit/debit card used. Get Directions. Our Calais Terminal The terminal is easily reached via the A16 motorway. Come off at Junction 42 and follow "Tunnel sous la Manche" straight to our Check-in booths. Check-in at least 1 hour and no more than 4 hours before your booked departure time. You’ll need your booking reference number and credit/debit card used. Get Directions. Travelling with a Pet | Travelling Flexiplus Visit our terminal Once through Check-in, head to our Passenger Terminal Buildings for services, shopping and refreshments before boarding . Enjoy great offers at World Duty Free, shop essentials at WHSmith, or grab a Starbucks. Our Customer Service desks are situated here, as well as toilets and baby changing facilities. Flexiplus customers can relax, unwind and enjoy complimentary refreshments in the Flexiplus lounge. Please ensure your hanger is visible at all times while travelling with us. Have your passport ready Drive straight through to the British and French frontier controls where your passport, vehicle and official documentation will be checked. On our Calais terminal you will then be able to visit our passenger terminal and enjoy the food, drink and shopping facilities. Please note that all persons travelling must have appropriate documents to travel; a Livret de Famille will not be accepted by border controls. Drive on, relax, drive off Boarding commences 25 mins before departure time. Check the blue screens, our website, and listen for announcements. Follow the green arrows to your allocated slip lane ready for boarding. Depending on the height of your car, you will need to follow signs for single-deck boarding or double-deck boarding (find out more here). You and your pets stay in your vehicle throughout the journey - sit back and relax to get through the Eurotunnel, it only takes 35 minutes to cross. Reduced mobility Eurotunnel is a particularly good choice for less able-bodied passengers as all drivers and passengers stay in the comfort of their vehicle for the duration of the journey between the UK and France. Our Folkestone and Calais Passenger Terminal Buildings are on one level, with parking spaces nearby for cars displaying the disabled badge. There is easy access to the shops, the Food Village, toilets and low-level telephone booths. Start your adventure today Never travelled with Eurotunnel before? Click to find out more! FAQs Can you smoke on the train? What happens if I miss my departure time? Is there a Duty Free Shop? How long does the crossing last? Coronavirus / COVID-19 Are there toilets onboard the shuttle? Check-in times How do I get to the Terminal? What happens if I arrive early or late? What happens in the event of an accident? Help Connect Facebook Twitter YouTube Instagram Inspiring Ideas Paris on a Shoestring Summer in the Alps Golfing in France Booking Tickets & Fares My Eurotunnel Book now Contact Us Contact Us Sustainable development Ticket terms Conditions of carriage FAQ Getlink Group Getlink Freight (Truck Shuttles) #BrexitAndBeyond 2021 Eurotunnel Le Shuttle. All rights reserved. Terms of use | Privacy & cookies | Byelaws | Legal Cookie preferences By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Reject All Accept All Cookies Cookie Preferences