1-877-357-7634|INFO@REVIVA.COM Main navigation DIESEL ENGINES GAS ENGINES ABOUT RESOURCES WARRANTY CONTACT Breadcrumb Home Resources Sales Training Sales Training Sales Training Resources Product Bulletins New Products Core Returns At Reviva, we strive to make the process of purchasing and selling an engine as easy and stress free as possible. In that spirit, below you will find an easy to follow bullet pointed list outlining the process from getting a quote to returning a core. If you can't find the answer you're looking for, contact our Inside Sales department or your Account Representative directly. Don't have time for a phone call? Check out our Contact Us page, submit your question and we will get back to you! Simple, Fast and Convenient Reviva Quoting and Order Process: Collect Engine Serial Number/VIN number. Contact Reviva Inside Sales Team Email: insidesales@reviva.com Phone: 877.357.7634 Online: Click for Quote A Quote along with a Product Bulletin will then be emailed to the quoting location providing the following: Part Number(s), Available Configurations, Price and Lead Time Dedicated Account Manager: If you have any questions or concerns regarding your quote, you will have a dedicated Account Manager to help assist you with those questions. Contact Inside Sales to be connected with your specific Account Manager Upon confirmation of the sale, contact Reviva Inside Sales with the Quote#, configuration you would like, and a copy of your PO with ship to address and we will handle the rest. Online: Click to Order IMPORTANT TO NOTE: New Part Returns will be subject to freight and restock fee charge backs. All invoicing will be sent to account billing address regardless of ship to address. Freight FREE ROUNDTRIP FREIGHT - No guessing and no additional hidden costs. Drop Shipments available at no extra charge in the lower 48 states. All Canadian shipments will be subject to an additional freight surcharge. Delivery Inspection - Receiver of the engine MUST unwrap and inspect engine prior to signing carrier paperwork. NOTE: All expenses for freight damage on engines signed for free and clear will be the responsibility of the customer. Engine Availability Reviva ships most engines within 24 hrs, but at times an engine may be required to be built and in rare instances, we will require the customer’s engine to build (BOC). The following outlines lead times of each: In Stock Items: Ship within 24 hrs Non Stock Items: 7 business days Special Builds/BOC (Build Owners Core): 7 to 10 days from receipt of core Drop shipments are available at no extra charge in the lower 48 states. All Canadian shipments will include an additional freight surcharge. Note that some exceptions do apply to the free freight which include residential delivery and lift gate requirement cost. Hassle Free Core Returns Engine Packet: Each engine will come with a packet including: (see attached examples) Warranty Registration, Core Evaluation and Core Pick Up Request Form All core pick up requests are scheduled within 48 hrs (M-F) of receipt. FREE FREIGHT on all core returns. If you or your customer has not received a BOL, please assume that it was not received and resend or call inside sales to schedule. Complete the core evaluation form and affix it to the engine. Core should be returned to Reviva within 30 days of receipt of the new engine. All core credits are processed within 24 hrs of the receipt of the core at Reviva. Reviva Warranty Registration and Preauthorization IMPORTANT: In an effort to expedite resolution of any warranty claims that may arise, please remind your customer to register their engine within the first 30 days of receipt. All warranty work MUST be preauthorized by Reviva prior to being completed. Warranty coverage: On Highway Applications: Complete Drop In: 2 year unlimited mileage parts and labor 1st year on drop in and 2nd year on long block only Long Block and Long Block Supremes: 1 year unlimited mileage parts and labor Off Highway Applications 1 year or 2000 hrs parts and labor Reviva Warranty Contact: 888.942.8744 or email warranty@reviva.com TOP Contact Us Have questions that this page hasn’t answered? Give our customer service line a call. Main Line: 877-357-7634 Tech Support: 888-942-8744 Office & Tech Support Hours (M-F) 7:00am - 5:00pm CDT Contact Reviva Gas Engines Ford General Motors Diesel Engines Caterpillar Cummins Ford General Motors International Mercedes About Us Our Company Our Process Staff Careers Resources Product Bulletins Sales Training New Products Core Returns Reviva Corporation 5130 Main Street NE Minneapolis, MN 55421 Engine Rebuilders, Inc. 621 7th Street South Oakes, North Dakota 58474 www.engreb.com Reviva Gas Engine Manufacturing Facility 1700 67th Avenue N Suite 100 Brooklyn Center, MN 55430 Reviva is an independent remanufacturer and has no association with Caterpillar, Cummins, Navistar, International, Ford, General Motors or Mercedes. All trademarks are property of their respective owners. Reviva is a registered Trademark of Reviva, Inc. Copyright © 2021 - Reviva Inc.