.st0{fill:#FFFFFF;} 9 November 2021 Greater Sydney and Melbourne update Aramex depots remain open and fully operational during current pandemic restrictions. State and regional COVID lockdowns have caused unprecedented delivery demand. The situation in Greater Sydney is improving but we are still experiencing extended delays across some parts of Greater Melbourne are delayed by up to 4 - 5 days on average. We are working hard to minimise delays. Please be aware that after an unsuccessful delivery attempt, we will leave a calling card and attempt a redelivery. If you are a Sydney resident please do not come to the depot to collect the parcel as it is closed to the public. Our Melbourne depots are open for collections. We are expecting a continued high level of freight in the lead up to Christmas so please give as much lead time as possible when sending your freight. Please view our Christmas cut off dates here. Should you have a parcel enquiry or if you would like to arrange a redirection please click here. Aramex depots remain operational COVID-related lockdowns are having the most severe impact on our Sydney and Melbourne depot. Many shipments originate or pass through this depot, and we are providing extra resources to help with freight processing. The freight and logistics sector is experiencing industry wide pressure, as demonstrated by Australia Post’s recent decision to suspend parcel collection for 3 days to reduce the backlog. We are doing everything we can to continue operating while keeping you safe, and we appreciate your patience and support. Helping with prevention All of our couriers and depot staff adhere to our COVID-safe management plan, which includes contact-free deliveries and enhanced hygiene protocols. For business owners – is your address up-to-date? We cannot deliver to businesses that are closed. If you are a business owner and you are working from home, please update your address with your supplier. How to contact us As a result of the current situation, we are experiencing higher than normal enquiries. The fastest way to reach a Customer Service representative is to lodge a Zendesk enquiry via our website at aramex.com.au. Parcels can be tracked here by entering the tracking number. Parcel Connect Due to the government’s restrictions in regions across Australia on non-essential businesses, some of our Parcel Connect agents in these regions — those not deemed to be an essential business — may not be open during the stated lockdown periods. In the event that a parcel cannot be dropped off at a Parcel Connect agent, it will be returned to the depot for collection or redelivery. Our services Delivery choices Send your parcel Parcel Connect National satchels eBay sellers Calling card left International eco-satchels Terms and conditions Service updates Covid 19 Aramex depots Adelaide Albury Ballarat Bendigo Brisbane Cairns Canberra Capricorn Coast Central Coast Coffs Harbour Devonport Geelong Gold Coast Hobart Launceston Mackay Maryborough Melbourne Newcastle Northern Rivers Orange Perth Port Macquarie Sunshine Coast Sydney Toowoomba Townsville Wide Bay Wollongong Young Why Aramex About us Our customers Our awards Our community Contact us Media enquiry Our services Send your parcel Parcel Connect National satchels eBay sellers Calling card left Franchise Aramex franchise Courier franchise opportunities Regional franchise opportunities Proudly supporting Beyond Blue Cancer Council Terms and conditions Privacy policy Privacy collection statement Terms of use Conditions of carriage Authority to leave COVID-19 Customer update © Aramex (Australia)