HOME ABOUT HELENA COMMUNITY DEPARTMENTS GOVERNMENT CONTACT US 65°F Pay Online ATTENTION: Effective March 4th, 2019, the City of Helena Water Board will be launching an all-new online payment portal. All customers will be required to create a NEW online profile using the customer number and 4-digit PIN number printed on your bill. This new self-service portal will allow you to: View your bill amount. View payment history. Make payments to your account. Store a credit/debit card or bank account for faster payment processing. Sign up for email/text bill reminders. Helena Utilities has partnered with NexBillPay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. NexBillPay is a trusted third party automated payment service that allows you to pay your bill online. Bill payments can be made at any time, 24/7/365. You will need your customer number from your printed billing statement to complete your bill payment. You may request your account number by calling Helena Utilities. NexBillPay charges a small service fee for each transaction. FAQ’s How do I use this Service? Expand What is the Service Fee? Expand Does Helena Utilities keep any part of the service fee? Expand How do I get a payment receipt? Expand Who do I contact if I have questions or a problem making my payment? Expand Where can I find my “customer account number”? Expand To begin your quick and easy bill payment you must agree to the following: If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or disconnection prevented if payment is made without contacting our office FIRST! Please allow 1-2 business days for your payments to post. Helena Utilties: (205)-663-1670 Hours: Monday-Friday 8:00am-5:00pm. IMPORTANT: Helena Utilities is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnection fee. If you are disconnected, your account balance plus a reconnection fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment. Helena Utilities allows up to 48 hours after we receive payment to reconnect any services. PAY NOW BY CLICKING I ACCEPT, YOU AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS AND CONDITIONS. Contact Information City Hall 816 Highway 52 East, Helena, Alabama 35080 Phone: (205) 663-2161 Fax: (205) 663-9276 Office Hours Monday - Friday: 8:00 am - 5:00 pm © 2021 Designed & Hosted by Town Web | Accessibility | Privacy Policy