CONTACT US GLOBAL LOCATIONS ALUMNI LOGIN WHO WE ARE WHAT WE DO INSIGHTS COMMUNITY CAREERS Communications, Media & Technology Insights The Digital Telecom Operator It is ironic that the telecommunications industry stands at the foundation of major digital industry disruptions, yet the business model of telecom operators has not materially changed since the late 90’s. We believe that this situation will change, and that it will change rapidly. In this article, we expand on our belief and argue for a digital transformation of the telecoms industry... The Oliver Wyman CMT Journal, Volume 3 Digitisation is a wake-up call for the telecoms industry. In a rapidly changing digital world, the cards are now being dealt for a new game – one in which competitive stability is no longer the norm and where the most agile companies will outsmart the rest. This edition of the CMT Journal represents some of our latest thinking on the opportunities and challenges in this exciting industry. What role for Human Resources in 2020-2025? Oliver Wyman, Orange and Mercer have jointly developed a white paper based on more than thirty discussions with HR directors from large French as well as Global corporations, in addition to universities specialized in social, human and management sciences. The objective of this white paper is to understand the mega trends that will impact and transform the Human Resources function ove... Experience-Based Convergence The past ten years have been as tough for telecoms operators as crossing the desert. Outperformed by other digital economy players they find themselves displaced and on the periphery of the digital ecosystem. Focusing on customers’ experiences provides a substantial opportunity for telecoms operators. This goes beyond most operators’ usual understanding of the term “customer experience impro... The Roaming Tsunami Roaming will radically change in Europe first, and in most countries after that. This disruption will have deep consequences for operators. The roaming disruption could become a tsunami sweeping the whole industry by making price differences between countries visible and potentially challenging operators’ customer ownership in the domestic business as well. Based on our findings in th... Wireless Value Proposition The wireless industry was well known for the many innovations it brought to pricing – and the complexity that resulted for customers. Over the past few years, carriers have considerably streamlined their portfolios of offers but, by the same token, oversimplified the way the industry is selling. As a result, many operators now have very similar offer structures. Today, the wireless in... The Internet of Things The buzz surrounding the Internet of Things (IoT) only seems to grow stronger. Wearables, autonomous cars, connected homes, latest consumer gadgets, automated production lines, intelligent airports, smart grids or even smarter cities: the list is endless. The IoT is presented as the driver of a new industrial revolution that would unsettle the established players in insurance, manufacturing,... Next-Level Customer Experience in Telecommunications While the strategic importance of positive customer experience is unquestioned in the telecommunications and cable industry these days, initiatives are often dominated by firefighting customers’ day-to-day frustrations and concerns – their “hassles”. But will this be enough to win tomorrow’s customers? We believe that telecom and cable companies need to go beyond reducing customer has... A New Future-Proof Approach to Set Network-Efficiency Targets Improving cost efficiency in a telecom network is extremely difficult due to the multitude of conflicting goals as the need to continually upgrade the network. The article describes an approach that we have developed based on the desire of CTOs and CFOs to establish a stable and executable lean target-picture to work against, rather than running in new cost reduction circles every year. ... Fixed–mobile convergence as a competitive weapon Fixed-mobile convergence (FMC) has long been a hot topic in telecommunications. After being postponed for years, in some European markets it is now becoming a reality and at Oliver Wyman we think it will spread across the globe wherever the conditions are right. While FMC can generate significant value, it also holds the potential to harm the industry’s economics. The extent of this i... Closing the Door to Cyber Attacks How enterprises can implement comprehensive information security Group Synergies Group synergies offer significant untapped potential for telecoms to realize the required next-level efficiency. Efficiencies can be achieved both through centralization in traditional back-end functions such as Finance and HR, as well as through standardization and sharing of best-practices in local front-end functions. The complexity and time required to implement sustainable group change ... Effizient, kurzfristig und personalisiert - so sind wir 2040 unterwegs: https://t.co/YwPzAb7QHT #Transport https://t.co/mmmEL8JSvc MARSH GUY CARPENTER MERCER OLIVER WYMAN TERMS OF USE © 2016 OLIVER WYMAN GROUP