home Products Industries Resources Support Events Developer Partners Overview Service Products Product Tours Why Oracle Innovations Applications Customer Experience Request a demo Oracle Service Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Razer pioneers exceptional customer service delivery with Oracle Service and Five9 See how automation helps Razer get customers back in the game with the speed and agility required for success in today’s fast-changing world. Read the blog Path to Intelligent Service—self-assessment How smart is your service? Take our quiz to find out how you can deliver more intelligent experiences. Take the assessment Explore Oracle Service B2C Service B2B Service Field Service Enterprise Service Management Deliver frictionless customer service Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences. See product details See a B2C service demo (2:16) Featured products Digital Customer Service Service Center Knowledge Management Intelligent Advisor IoT Service Monitoring for Connected Assets Oracle Unity Customer Data Platform for B2C service Explore CX in these interactive tours B2B interactive demo See our marketing automation, sales, and service software designed for B2B businesses. Take the B2B tour B2C interactive demo Tour our B2C solutions for marketing, ecommerce, and customer service. Take the B2C tour Unity Customer Data Platform demo Learn how our customer data platform can help both marketing and technical users. Take the customer data platform demo Why choose Oracle Service? Offer the right service anywhere, anytime Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues. See Oracle Service in action (1:16) Automate and scale customer service Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. With Oracle Service, you can simultaneously streamline your customer service strategy, accelerate business transformation, and delight your customers. The service platform to deliver great CX Simplify the human side of customer service Remove complexity for your contact center agents and field service technicians. Through unified applications, prescriptive and intuitive user interfaces, and the power of AI, your customer service teams can focus on building stronger relationships and delivering a better overall customer experience. The key to B2B customer service excellence Empower your field service team Improve the entire field service management process with an end-to-end solution that boosts visibility and productivity. Oracle Field Service improves customer communication, reduces no-shows, boosts on-time arrivals, supports subscription service models, and ensures that problems are fixed right—the first time. Learn how to get field service management right Canon simplifies the B2B ordering process with Oracle Commerce and ERP Oracle Commerce helps Canon deliver a seamless flow of ordering information from the front-end to its back-office systems. Watch the video Oracle Service customer successes View more customer successes Learn why companies across all industries use Oracle Service to deliver differentiated and meaningful customer service experiences. Click on a logo to learn more. NOVEMBER 10, 2021 How smart is your customer service strategy? Take our self-assessment to see how you can deliver more intelligent service. Austin Belisle, Web Marketing Strategist, Oracle Advertising and CX Customers today expect simple, seamless solutions when it comes to customer service. With unprecedented access to the latest technologies and data, businesses can easily meet their expectations with proactive, contextual, and personalized experiences across all channels in real time. Take this brief self-assessment to score your organization’s strategy. Simply select your functional area and answer a few questions to visualize and benchmark your company’s approach to intelligent service. Read the blog Featured blogs NOVEMBER 24, 2021 CDP vs. CRM vs. DMP: Their differences, capabilities, and how they can work together NOVEMBER 22, 2021 Markies Mondays: Transforming marketing messages to optimize customer experiences across the globe NOVEMBER 19, 2021 Razer pioneers exceptional customer service delivery with Oracle Service and Five9 NOVEMBER 17, 2021 Top field service technology and trends in 2021 View all Make every customer interaction matter with intelligent service Deliver relevant, connected customer interactions Personalize interactions with a 360-degree view of customers. Seamlessly connect touchpoints across digital channels, contact centers, and field engagements. Nothing’s impossible if you have the right data Delight customers with engagement choices Drive value, brand equity, and effectiveness by offering customers various choices to engage across all channels—anywhere, and any time. How I fell in love with my cable company Ensure authentic, accurate, and tailored responses Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities. Deliver smarter, more personalized service experiences Cut costs and streamline service with automation Predict, augment, and optimize the customer experience (CX) and improve resource utilization using automation and intelligence. Bosch Thermotechnology reduces travel time and boosts call rate Connect data across the front- and back-office Provide a unified view of your business and empower your customer service agents, who are on the front line of CX, to meet and exceed customer expectations. Bring service and supply chain teams together for better CX Resources Cloud readiness Documentation Cloud learning Customer community Support and services Best practices Related content Cloud readiness Documentation Cloud learning Customer community Support and services Best practices Related content Release readiness Get up to speed on the latest releases of Oracle B2B Service and Oracle B2C Service and ensure that your upgrade is successful. Review the latest features, including the innovations, capability overviews, business benefits, setup considerations, and usage tips. Learn more—Oracle Service Overview and demos Video: Deliver personalized customer service experiences (1:48) Oracle Service demo: Customer service support (1:45) Proactive service that delights (2:18) New B2B service experience (4:40) Browse all Oracle Service product tours Get started Request a demo Find the right Oracle CX product for you. 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