About Sustainability Contact Us Wholesale Great Britain Client Solutions Sectors Services Brands MAKE AN ENQUIRY TECHNICAL SERVICE Getting the best from your machines Services Technical Service LOOKING AFTER YOU, 24/7 With our Technical Service, you can be completely confident all our machines and technology are performing at their best. It’s part of our Fully Managed Service. This service is also available if you manage your own machines. GREAT VALUE, FULLY INCLUSIVE Our Technical Service is a fully inclusive package that offers excellent value. You’ll have local teams and depots focused on providing a vending and coffee machine service that is a joy to rely on, with skilled engineers, trained and employed by Selecta. We’re always finding ways to improve the service for example, to minimise downtime for you, we complete boiler inspections off-site. Our Technical Service is nationwide and includes: Unlimited callouts supported by our friendly UK-based Client Care Team All parts and labour relating to general wear and tear Full preventative maintenance designed to maximise uptime Guaranteed response times you can rely on Filter changes to optimise performance and lifespan MAKE AN ENQUIRY LOCAL PARTNERSHIP, NATIONAL COVERAGE We have 10 depots across the UK, with local teams led by experienced Operation Managers, all dedicated to keeping your machines at their best. We train our own Service Experts to look after a wide range of machines, with a comprehensive stock of spare parts always on hand. We take real pride in caring for our machines and will always go above and beyond for your peace of mind, carrying out preventative maintenance and responding quickly and professionally for whatever you need, at any time ensuring joy 24/7. CONNECTED MACHINES Our service model allows our operators to pioneer the use of telemetry technology for real-time remote monitoring of your vending and coffee machines, enabling us to identify potential issues early on and address them proactively. WHY CHOOSE OUR FULLY MANAGED SERVICE? WE’RE THE EXPERTS: we have a highly-trained team dedicated to delivering the best possible experience for your employees, everytime they use our vending machines. 1 WE MAKE IT PERSONAL: by listening to your needs, preferences and goals, our Brand Ambassadors can help you design the perfect product mix. 2 NO HEADACHES: we make careful and regular checks on your machines, to spot and resolve any issues before they become a problem. 3 WE KEEP IT FRESH: we use market and consumer data insight to provide you with informed recommendations on new ways to optimise your offering. 4 IT’S A PARTNERSHIP: we build strong and lasting relationships with our client partners. Our Account Managers and Brand Ambassadors are dedicated to working closely with you to achieve your goals. 5 OUR CLIENTS We’ve built lasting and successful partnerships with leading organisations large and small, who share our mission to bring joy to employees and consumers. EXPLORE CASE STUDIES BRINGING OUR CLIENTS JOY The quality of service we’ve received from Selecta has made all the difference. Our account manager took the time to fully understand our requirements and helped us select the right solutions for the business. MARK HAYWOOD Procurement Manager The Works We have used Selecta for a number of years in relation to product orders and the rental and purchase of hot beverage machines. They have always been exemplary in dealing with any issues or queries arising and their customer care is excellent. We would not hesitate in recommending them. FREQUENTLY ASKED QUESTIONS? VIEW FAQS LOOKING FOR SOMETHING ELSE? No problem, let’s get straight to what you want. Have a look at these options — or just give us a shout: we’re right here and ready to help. FULLY MANAGED SERVICE We make it easy for you to keep employees and consumers going, with a service that looks after everything behind-the-scenes and round the clock, so that you don’t have to worry about the detail. REFURBISHED MACHINES Many of our coffee machines are refurbished to a very high standard by our expert team, providing a cost-effective solution that also helps minimise environmental impact. GET IN TOUCH WITH US BUSINESS ENQUIRY? Tell us more and we’ll respond fast GET A QUOTE GOT A QUESTION? We’ll help answer it VIEW FAQS NEED MACHINE HELP? Let us make it better for you REPORT AN ISSUE USEFUL LINKS International Markets Careers Contact Us FAQs Vending Buyers Guide INVESTORS Bond information & ratings Investor Service Alert Investor Relations Contacts Statement of Investment LEGAL COVID-19 Info Cookie Notice Legal Information Data Protection Notice Anti Slavery Policy Published Information Gender Pay Gap NEWS & PRESS RELEASES News Press Releases All rights reserved © 2021 The Selecta UK website uses cookies to provide you with a better browsing experience, analyse traffic & collect advertising cookies for website optimisation, by using the site you are concenting to them. You can manage your cookie settings via your browser setting at any time. To learn more about how we use cookies, please click see our Cookie policy. ACCEPT CLOSE