Talk to us: 0161 837 3395 Standards and codes Home Help and support Other useful information Standards and codes Since starting over a decade ago, our award-winning customer service has turned us into one of the UK’s leading suppliers of business energy. We place customers at the heart of everything we do, and our commitment to industry standards and codes of practice demonstrates the value we place on upholding our high customer satisfaction rate. Always treating you fairly Our reputation as a transparent and honest non-domestic energy supplier is hugely important to us. That’s why treating customers fairly is central to our company culture and ethos; we believe that all of our customers deserve our complete help and support, no matter the size of their business. Industry standards to protect your business interests We understand how important it is to safeguard your company’s interests in an increasingly competitive marketplace. Because of this, we like to be as upfront as we can about any information which could affect the amount that your business pays for business energy. We publish information on all of the compulsory standards we have to adhere to, so you can be sure your energy contracts stay in safe hands. Transparency and honesty are big parts of our culture, and we hope this comes across to all of our customers when we work together. For further information on our standards and codes, you’ll find plenty more by following the links listed below. We want to be the most transparent and honest energy supplier in the non-domestic market. Electricity fuel mix Gazprom Energy is obligated to provide details of the mix of fuels used to produce the electricity supplied to you, along with information on the environmental impact and how this compares to the market average. Feed-in Tariff Status Read more about Gazprom Energy's feed-in tariff status. Industry codes of practice Gazprom Energy are committed to a set of industry standards and codes of practice. Here you can find out more about our Billing Standards and Smart metering code. Slavery and human trafficking statement Part of our commitment to ethical practice, read up on our slavery and human trafficking statement right here. Think Like a Customer Principles At Gazprom Energy we’re committed to making life easier for each and every customer, big or small. This includes treating you fairly, appropriately and professionally. Read more... Visiting your property Gazprom Energy or a representative from your local electricity or gas network operator may need to visit your property from time to time. Find out more... Section 172 Statement Country United Kingdom QUICK LINKS Business Energy Business Gas Business Electricity Sustainability Case studies LEGAL INFORMATION Terms & Conditions Privacy policy Website terms of use Cookie policy Slavery and human trafficking statement COVID-19 risk assessment HELP AND SUPPORT Bills & payments Meter readings Moving premises Contact us Emergencies GAZPROM ENERGY IN EUROPE France Nederland FOLLOW US © 2021 Gazprom Marketing & Trading Retail Ltd trading as Gazprom Energy Registered in England | Registered Address: 20 Triton Street, London, NW1 3BF | Company Number: 03904624 | VAT Number: GB927405129 Cookies on this site We use cookies to make our site work. We'd also like to set optional cookies to analyse how our site is being used and to customise content. To consent to our use of all cookies please select "Accept cookies". To find out more or to manage preferences please select "Cookie settings". Accept cookiesCookie settings