Double Agent English Log In Wishlist (0) Shopping cart (0) NEW CLOTHES SHOES ACCESSORIES RETAILERS 1. SHOP INFORMATION 2. ORDERING A PRODUCT 3. CUSTOMER CARE 4. PRIVACY POLICY 5. COOKIES 6. FAQ CUSTOMER CARE +34 93 624 41 65 FAQ How long will it take to receive my order? For Express delivery you will receive your order in 48/72 h. in working days. Your order will be delivered in the following times: 9h00 to 14h00 from monday to friday. 16h00 a 19h00 from monday to friday. Is my payment secure? Your browser will enter into secure mode, on an HTTPS page, when the time comes to enter your card information. You can be sure that you are shopping in a secure environment by checking for either a locked padlock or a key icon in the gray bar in the bottom right-hand corner of your screen. Unlike checks, these payments can not be lost or stolen. No credit or debit card details are stored after your order has been processed. Your credit card and checking account information is never shared with Double Agent or E-Solutions Insiteout. Is Paypal payment secure? The E-Solutions Insiteout payment process uses PayPal, one of the most accepted payment solutions on the web. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. Double Agent nor E-Solutions Insiteout will never even see your financial information. Guarantee 48/72 hours guaranteed delivery If your product is available in stock and you buy it, don´t worry, it is yours. In Double Agent online shop we guaranty you, speediness and quality in our deliveries, being these ones on period of 48/72 h, but always that the product you want it is on stock. If it isn´t on that moment we will inform you the delivery though an e-mail or a call. Return guarantee Double Agent guarantees the quality of the products it covers, within the terms established by law. You can return your product before 7 days from the date of delivery. Shipping costs How much are the shipping costs? To check shipping costs, please, add the products to the cart and proceed to check out. Before paying, you will be able to check shipping costs depending on the shipping method you choose. I can not register to buy. What can I do? If you have problems to register in Double Agent online shop could be because: You were register before with the same password or e-mail. In this case is better letting us to forward to your e-mail your old password and then you can use it. Some other user has registered before with the same password. Try to register again changing your password. Obligatory information hasn´t been complete (marked by a * ) o either format information that you are inserting isn´t correct. The privacy statement isn´t accept, below personal information, product and andress.Privacy statement should be accept to registrate and continue with the process.Remenber that you could always contact us and make an order by chat in office hourly. I can not pay with my credit card. What can I do? One of the most common reasons is because your credit card is not activated to shop online or it does not have the CES secure protocol activated. In such case, please, contact your bank to activate your card. How can I know if my order has registered correctly? When you finish carrying out you order, you will have a confirmation on the screen, showing you an order number and you will receive an e-mail confirming that your order has been register correctly. Also you have the possibility to access to “ my account” where you could see if your order is registered, and it´s state. If you don't receive an e-mail with the confirmation after ordering a product, please, contact us on soporte@doubleagent.es What happens if I'm out when my order arrives? DHL, our carrier, will send a text message (SMS) to your mobile to inform you when they’ll be delivering your order 1 or 2 days in advance. If you know you won’t be at home to take delivery, please contact them on the number included in the SMS. If you are unable to let them know and you are out when they try to deliver your order, DHL will leave a note saying that they called but there was nobody at home. DHL will also try to contact you again to arrange another delivery time. Following a second unsuccessful delivery attempt, you must contact DHL in order to find out what to do. How do I cancel a paid order? You can cancel your order before the supplier ships the order. Please, contact soporte@doubleagent.es, and let us know your order number and the reason for the cancelation. The order and the transaction will be cancelled and we will refund the money using the same payment method you used for the purchase. How do I return a wrong order? Please, contact soporte@doubleagent.es to proceed with the return. Is VAT included? Yes, all our prices include VAT. Can I have an invoice to a company name? Yes, you can. You will see a field to fill in your company name. Can I have a shipping address different from the invoicing address? Yes, you can add another different address from the invoice, for your order delivery. In your purchase process. After filling out the invoicing information, you could put another address to your delivery, the same as comments to help us to deliver your package . Will I receive an invoice with the package? Yes, you will. You will receive an invoice attached to your confirmation address also. What company is the carrier? DHL or the spanish Post Office. Do you deliver to Canary Islands, Ceuta or Melilla? Apologies, for reasons outside the company's control we can not deliver to the Canary Islands, Cauta or Melilla. Newsletter Register now for special offers!!! PURCHASE GUIDE HELP AND CONTACT THE COMPANY X We use our own and third-party cookies to improve your experience and our services as well as showing you, from our website or those from third parties, advertising based on analysis of your surfing habits. If you continue to browse, we take that you accept its use. You can get further information or find out how to change the settings in our Cookies Policy.