CONTACT SERVICE / ASSEMBLY PROFILED GLASS GLASS TRADE GLASS CONSTRUCTION OUR PRODUCTS Glass canopies have a shower All-glass doors All-glass systems Sliding doors Glass partitions Walkable glazing Railing glazing Special constructions and UV bonding Printed glass walls Mirror walls Living mirror Insulating glasses Facades Profiled glass Infrared heating elements French glass balcony Visit our virtual idea house and convince yourself of the versatile possibilities that glass all offers you. Visit the Idea House » VIRTUAL TOUR <p> Das eingebettete 360° Panorama wird von Ihrem Browser leider nicht unterstützt. <a href="https://watch-my-city.de/touren/glas-lerchenmueller-gmbh/">Hier</a> finden Sie die Tour bei Watch my City. </p> HEADQUARTERS DIEBURG Lagerstraße 47 64807 Dieburg / Industriegebiet-Nord Telephone: 0 60 71/92 36-0 HEILBRONN BRANCH Salzstrasse 178-180 74076 Heilbronn Telephone: 0 71 31/382 482-0 info@glas-lerchenmueller.de GLASS CONSTRUCTION Object glazing Repair glazing Living / lifestyle 3D measurement / construction Special construction / UV bonding exhibition GLASS TRADE Assortment / cut Object glazing Repair glazing Special construction / UV bonding exhibition Virtual house of ideas PROFILED GLASS Applications properties application areas Repair glazing SERVICE / ASSEMBLY Glass grinding / glass processing Measurement sheets Repair glazing Downloads Virtual house of ideas Virtual tour CONTACT Contact Person Requests Directions opening hours © 2021 Glas Lerchenmüller. All rights reserved. Privacy I Data Protection Declaration I Imprint Privacy settings We use cookies on our website to support technical functions that are essential for the use of this site. Others help us improve this website and your experience. " Data protection Essential statistics External media »Cookie details Accept all to save x Data protection conclude I. Preliminary remark We, company: Glas-Lerchenmüller GmbH, 64807 Dieburg, take data protection issues seriously and want to ensure that your privacy is protected when you use our website under the domain: http://www.glas-lerchenmueller.de . We have therefore created this data protection declaration in which we explain how we handle your data. We reserve the right to adjust the content from time to time. It is therefore advisable to read our declaration on data processing at regular intervals. To the structure of the data protection declaration: Under II. You will find general information on the scope of the processing of your personal data, the legal basis for data processing, the storage period and deletion and, in particular, your rights as a data subject. Under III. we hold information about the responsible person as well as the contact details of our data protection officer. Under IV. We show which personal data is collected when you visit our website. If you do not only want to use our website for informational purposes, you usually have to provide additional personal data that we use to provide the respective service. We deal with the special forms of use of the website (the contact form, etc.) and the associated data processing under V. II. General information on data processing 1. Definitions "Personal data" are all data that contain information about personal and factual circumstances of a specific or identifiable natural person. This includes, for example, the name, e-mail address, home address, gender, date of birth, telephone number or age. A legal definition can be found in Art. 4 No. 1 of the General Data Protection Regulation (hereinafter GDPR). "Processing" of personal data includes, among other things, their collection, recording, organization, order, storage, adaptation or change, reading, querying, use, disclosure by transmission, distribution or any other form of provision, comparison or linking, restriction, deletion or destruction. A legal definition can be found in Art. 4 No. 2 GDPR. 2. Scope of the processing of personal data We only process your personal data with your consent or if a legal provision allows this. In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are checked regularly. 3. Legal basis for the processing of personal data Insofar as we obtain the consent of the data subject for the processing of personal data, Article 6 Paragraph 1 Clause 1 lit. a GDPR serves as the legal basis for the processing of personal data. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 Para. 1 S. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are required to carry out pre-contractual measures. Insofar as the processing of personal data is necessary to fulfill a legal obligation to which we are subject, Article 6 Paragraph 1 Clause 1 lit. c GDPR serves as the legal basis. In the event that the vital interests of the data subject or another natural person require the processing of personal data, Article 6 Paragraph 1 Sentence 1 Letter d GDPR serves as the legal basis. If processing is necessary to safeguard a legitimate interest of us or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 Paragraph 1 Sentence 1 lit.f GDPR serves as the legal basis for the Processing. 4. Data deletion and storage duration The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data in order to conclude or fulfill a contract. 5. Rights of the data subject a. Overview If your personal data is processed, you are a data subject within the meaning of the GDPR. You have the following rights to the person responsible (if the data is processed by us, i.e. us) with regard to the personal data concerning you: - Right to information (Art. 15 GDPR), - Right to correction or deletion (Art. 16, Art . 17 DS-GVO), - Right to restriction of processing (Art. 18 DS-GVO), - Right to object to processing (Art. 21 DS-GVO, for details see II. 5. b. Of this data protection declaration), - Right to withdraw consent to data processing (Art. 7 Para. 3 GDPR, for details see II. 5. b. Of this data protection declaration), - Right to data portability (Art. 20 GDPR). You also have the right to complain to a data protection supervisory authority about the processing of your personal data by the person responsible (if the data is processed by us, i.e. by us) (Art. 77 GDPR). b. Objection or revocation against the processing of your data If you have given your consent to the processing of your data, you can revoke this at any time. Such a revocation affects the permissibility of the processing of your personal data after you have given it to us. If we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case, in particular, if the processing is not necessary to fulfill a contract with you, which we describe in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust the data processing or show you our compelling reasons worthy of protection, on the basis of which we will continue the processing. You can of course object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us about your (advertising) objection using the contact details given below: III. Name and address of the person responsible The person responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations is: Glas-Lerchenmüller GmbH Lagerstraße 47 64807 Dieburg Tel .: 06071 - 9236-0 E-Mail: info @ glas-lerchenmueller .de You can reach our data protection officer Sabine Ullrich at s.ullrich@glas-lerchenmueller.de or our postal address with the addition “the data protection officer”. IV. Collection of personal data when visiting our website 1. Informational website use a. Description and scope of data processing If you only use our website for information purposes, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. These are: - IP address - Date and time of the request - Time zone difference to Greenwich Mean Time (GMT) - Content of the request (specific page) - Access status / HTTP status code - Amount of data transferred in each case - Website from which the request comes - Browser - Operating system and its interface - Language and version of the browser software. The data is also stored in the log files of our system. This data is not stored together with other personal data of the user. b. Legal basis for data processing The legal basis for the temporary storage of the data and the log files is Art. 6 Para. 1 S. 1 lit.f GDPR. c. Purpose of data processing The above-mentioned collection of personal data when you visit our website is technically necessary in order to display our website to you and to ensure stability and security. Our legitimate interest in data processing according to Art. 6 Para. 1 S. 1 lit.f GDPR lies in these purposes. d. Duration of storage The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the users' IP addresses are deleted or alienated so that they can no longer be assigned to the accessing client. e. Opposition and removal options Since the above-mentioned collection of personal data when you visit our website is technically necessary in order to display our website to you and to guarantee stability and security, you also have no option to object. 2. Use of cookies a. Description and scope of data processing In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are assigned and stored on your hard drive to the browser you are using and through which certain information flows to the place that sets the cookies (here by us). Cookies cannot run programs or transmit viruses to your computer. There are different types of cookies, namely: - Transient cookies (temporary use) - Persistent cookies (temporary use) - Third-party cookies (from third-party providers) - Flash cookies (permanent use). This website uses the aforementioned cookies to the following extent: - Transient cookies are automatically deleted when you close the browser. This includes in particular the session cookies. These save a so-called session ID, with which various requests from your browser can be assigned to the common session. This means that your computer can be recognized when you return to our website. The session cookies are deleted when you log out or close the browser. - Persistent cookies are automatically deleted after a specified period, which can differ depending on the cookie. - We will go into more detail on third-party cookies in the description of the web analytics and social media plug-ins we use. - The Flash cookies used are not recorded by your browser, but by your Flash plug-in. We also use HTML5 storage objects that are stored on your device. These objects save the required data regardless of the browser you are using and do not have an automatic expiry date. If you do not want the Flash cookies to be processed, you must install a corresponding add-on, eg "Better Privacy" for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or that Adobe Flash Killer Cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using the private mode in your browser. We also recommend that you regularly delete your cookies and browser history manually. On the one hand, we use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can also be identified after changing pages. Language settings or log-in information, for example, are stored in the related cookies. On the other hand, we also use cookies that enable an analysis of the surfing behavior of our website users. In this way, for example, data about the search terms entered, the frequency of page views or the use of website functions can be transmitted. The user data collected in this way is pseudonymised by technical precautions. It is therefore no longer possible to assign the data to the calling user. The data is not stored together with other personal data of the user. When you visit our website, an information banner informs you about the use of cookies for analysis purposes and refers you to this data protection declaration. In this context, there is also an indication of how the storage of cookies can be prevented in the browser settings. b. Legal basis for data processing The legal basis for the processing of personal data using cookies is Article 6 Paragraph 1 Sentence 1 Letter f GDPR. c. Purpose of data processing The purpose of using technically necessary cookies is to simplify the use of our website for users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after changing pages. The user data collected by technically necessary cookies are not used to create user profiles. The analysis cookies are used for the purpose of improving the quality of our website and its content. The analysis cookies tell us how the website is used and so we can continuously optimize our offer. Our legitimate interest in the processing of personal data in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR lies in these purposes. d. Duration of storage, possibility of objection and removal Since cookies are stored on the user's computer, you as the user have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies (e.g. accept third-party cookies or reject all cookies). Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that not all functions of the website can be used to their full extent. The transmission of Flash cookies cannot be prevented via the browser settings, but can be prevented by changing the settings of the Flash player. 3. Use of Google Analytics a. Description and scope of data processing This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the EU or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. For these exceptional cases, On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and internet usage. This website uses Google Analytics with the extension "_anonymizeIp ()". As a result, IP addresses are further processed in abbreviated form, so that personal references can be ruled out. If the data collected about you can be linked to a person, this will be excluded immediately and the personal data will be deleted immediately. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. b. Legal basis for data processing The legal basis for processing personal data using Google Analytics is Article 6 Paragraph 1 Sentence 1 lit. c. Purpose of data processing We use Google Analytics to analyze the use of our website and to improve it on a regular basis. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. Our legitimate interest in the processing of personal data in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR lies in these purposes. d. Duration of storage, possibility of objection and removal You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by using the browser plug-in available under the following link. Download and install from: http://tools.google.com/dlpage/gaoptout?hl=de. e. Third party information Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html, overview on data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the data protection declaration: http://www.google.de/intl/de/policies/privacy. 4. Use of Matomo (formerly Piwik) a. Description and scope of data processing This website uses the web analysis service Matomo (formerly Piwik) of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand. Cookies are used here and stored on your computer. With regard to how cookies work, we refer to our presentation under IV. 2. of this data protection declaration. We only save the information collected by Matomo on our server in Germany. This website uses Matomo with the "AnonymizeIP" extension. As a result, IP addresses are further processed in abbreviated form; direct personal reference can thus be excluded. The IP address transmitted by your browser using Matomo will not be merged with other data we collect. b. Legal basis for data processing The legal basis for the processing of personal data using Matomo is Article 6 Paragraph 1 Sentence 1 lit. c. Purpose of data processing We use Matomo to analyze the use of our website and to improve it on a regular basis. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. Our legitimate interest in the processing of personal data in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR lies in these purposes. d. Duration of storage, possibility of objection and removal You can stop the evaluation by deleting existing cookies and preventing the storage of cookies. If you prevent the storage of cookies, we would like to point out that you may not be able to use this website to the full extent. You can prevent the storage of cookies by changing the settings in your browser. It is possible to prevent the use of Matomo by removing the following check mark and activating the opt-out plug-in: […] e. Third-party information The Matomo program is an open source project. Information from the third-party provider on data protection is available at: https://matomo.org/privacy-policy/. 5. Use of social media plug-ins using “Shariff” a. Description and scope of data processing We use social media plug-ins from Facebook, Google+, Twitter, T3N, LinkedIn, Flattr and Xing on our website. We use the “Shariff” buttons to protect your data. "Shariff" is a development by the staff of the computer magazine c't. It enables greater privacy on the Internet, prevents links to the social network servers being established or data is transmitted without your express consent, and replaces the usual "Share" buttons. You can find more information about “Shariff” at: https://heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html. If you click on the “Shariff” button, a pop-up window will appear in which you can log in to the respective provider with your data. Only then is a direct connection to the social networks established. By logging in, you give your consent to the transfer of your data to the respective social media provider. This then receives the information that you have accessed the corresponding website of our online offer. In addition, the data mentioned under IV. 1. of this data protection declaration will be transmitted. In the case of Facebook and Xing, according to the respective providers in Germany, the IP address is anonymized immediately after it is collected. When you log in to the respective social media provider, your personal data is transmitted to them and stored there (for US providers in the USA). If you are connected to one or more of your social network accounts at the same time, the information collected will also be assigned to your corresponding profiles. You can only prevent this assignment by logging out of your social media accounts before visiting our website and activating the buttons. We expressly point out that the full scope of data collection / data processing by the social media providers is unknown to us. b. Legal basis for data processing The legal basis for the use of the social media plug-ins via “Shariff” is Article 6 Paragraph 1 Sentence 1 Letter f GDPR. c. Purpose of data processing The plug-in provider saves the data collected about you as a user profile and uses this for the purposes of advertising, market research and / or the needs-based design of its website. Such an evaluation is carried out in particular to display needs-based advertising and to inform other users of the social network about your activities on our website. We offer you the opportunity to interact with social networks and other users via the plug-ins, so that we can improve our offer and make it more interesting for you as a user. Our legitimate interest in the processing of personal data in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR lies in these purposes. d. Duration of storage, possibility of objection and removal We have no influence on the data collected and data processing, nor are we aware of the storage periods. We also have no information on the deletion of the data collected. We recommend that you log out regularly after using a social network, but especially before activating the aforementioned buttons. You have the right to object to the creation of user profiles by the social media provider, whereby you must contact the respective provider to exercise this. Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the data protection declarations of these providers, which are provided below. There you will also find further information on your rights in this regard and setting options to protect your privacy. e. Addresses of the respective plug-in providers and URL with their data protection information: • Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; Further information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications and http: //www.facebook .com / about / privacy / your-info # everyoneinfo. Facebook has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. • Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de. Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. • Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy. Twitter has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. • Xing AG, Gänsemarkt 43, 20354 Hamburg, DE; http://www.xing.com/privacy. • T3N, yeebase media GmbH, Kriegerstr. 40, 30161 Hannover, Germany; https://t3n.de/store/page/datenschutz. • LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; http://www.linkedin.com/legal/privacy-policy. LinkedIn has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. • Flattr Network Ltd. located at 2nd Floor, 114A White bear yard, Clerkenwell Road, London, Middlesex, England, EC1R 5DF, United Kingdom; https: // flattr. com / privacy. V. Special forms of use of our website 1. Contact form and email contact a. Description and scope of data processing There is a contact form on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask (name, email address, subject) will be transmitted to us and saved. At the time the message is sent, the following data is also stored: […]. As part of the sending process, you will be referred to this data protection declaration. By sending your message, you consent to the processing of the transmitted data. Alternatively, you can contact us using the email address provided. In this case, the user's personal data transmitted with the email will be saved. In this context, the data will not be passed on to third parties. The data will only be used to process the conversation. If you use our contact form or the e-mail address provided for contacting us for the purpose of a (price) request for a configured glass product, we will save your transmitted data and forward them to a suitable craft business that is contractually affiliated with us so that they can themselves can contact you directly on the basis of the information you have provided in order to check the receipt and execution of the order or to submit a specific price offer on the basis of any necessary measurements and taking into account any necessary assembly work. However, the forwarding will only take place after the so-called double opt-in procedure has been successfully completed. This means that we will first send you an electronic message to the e-mail address you have given, which contains the data you have entered and with which we ask you to confirm that you are contractually forwarding the same data to us associated and suitable craft business for the aforementioned purposes (receipt / execution of order or preparation of a specific price offer / measurements, etc.). If you do not confirm the forwarding within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we save the IP addresses you have used and the times of the request and confirmation of your wish to forward the data. In this respect, too, no data is passed on to third parties except for the forwarding to the craft business. Entering your data and confirming it or confirming your wish to forward your data to a craft business is not a concrete offer. You, the craft business and we are not bound by this. The double opt-in procedure described serves rather for data protection and your protection against the sending of unwanted advertising. b. Legal basis for data processing If the user has given his / her consent, the legal basis for processing the data is Art. 6 Para. 1 S. 1 lit. a GDPR. The legal basis for the processing of the data that is transmitted in the course of sending an email is Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. c. Purpose of the data processing The processing of the personal data from the input mask serves us only to process the contact. If you contact us by email, this also constitutes the necessary legitimate interest in processing the data. The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems. The data processing as part of the double opt-in procedure serves data protection and your protection against the sending of unwanted advertising. The data is passed on to the craft business to answer your request. The collection of the IP addresses used and the times of the request as well as the confirmation of the request for data forwarding serve to prevent or clarify misuse of the services or the e-mail address used. d. Duration of storage The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those that were sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been finally clarified. The additional personal data collected during the sending process will be deleted after a period of seven days at the latest. We delete the data collected / processed in the context of a (price) inquiry regarding a configured glass product at the latest [...]. The craft enterprise deletes the data [...]. e. Opposition and removal option The user has the option of revoking his consent to the processing of personal data at any time. You can revoke your consent by clicking on the link provided in our email sent to you as part of the double opt-in procedure, by email to info@glas-lerchenmueller.de or by sending a message to III. explain the contact details provided. If the storage / processing of personal data of the user is based on Article 6, Paragraph 1, Sentence 1, Letter f of the GDPR, the user can object to the storage / processing at any time. In such a case, the conversation cannot be continued. If it is a (price) request for a configured glass product and the data has not yet been forwarded to a craft business, in the event of a revocation, no further forwarding can take place. You can inform us about your objection under III. this data protection declaration. In this case, all personal data that was stored in the course of contacting us will be deleted. 2. Newsletter a. Description and scope of data processing On our website there is the option of subscribing to a free newsletter after you have given your consent. The goods, about which the newsletter should act in the future, are named in the declaration of consent. We use the so-called double opt-in procedure to register for our newsletter. This means that after you have registered, we will send you an e-mail to the e-mail address provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we save the IP addresses you use and the times of registration and confirmation. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data. The only mandatory information for sending the newsletter is your email address. The provision of further, separately marked data is voluntary and is used in order to be able to address you personally. After your confirmation, we will save your email address for the purpose of sending you the newsletter. The data processed for sending newsletters will not be passed on to third parties. b. Legal basis for data processing The legal basis for processing the data after the user has registered for the newsletter is Article 6 Paragraph 1 Sentence 1 Letter a GDPR. c. Purpose of data processing The collection of the user's email address is used to deliver the newsletter. The data that may be provided further serves to be able to address the user personally in the newsletter. The collection of other personal data (IP addresses used and times of registration and confirmation) serves to prevent or clarify misuse of the services or the e-mail address used. d. Duration of storage The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. The user's email address is therefore stored for as long as the subscription to the newsletter is active. The other personal data collected during the registration process are usually deleted after a period of seven days. e. Objection and elimination option You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can revoke your consent by clicking on the link provided in every newsletter e-mail, by e-mail to info@glas-lerchenmueller.de or by sending a message to the under III. explain the contact details provided. 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