804-342-7300 Customer Service Request a Quote Covid-19 Clean Care Charters Trips & Tours Airport Service Our Fleet About Us Frequently Asked Questions What features do your vehicles have? Do your vehicles have communications? What does your price include? How much should we tip the driver? Do you offer tours? Where can your vehicles travel? Can we eat and drink on your vehicles? Can we smoke on the vehicles? What is the capacity of your vehicles? Do you offer lift-equipped vehicles? What forms of payment do you accept? Who do I call after office hours in case of emergency? What ceritications have you earned? What features do your vehicles have? We have a great selection of vehicles to meet your transportation needs and features to make your trip more comfortable. Charter buses and deluxe motor-coaches Airport shuttles and transportation Town cars and executive sedans Mini-coaches Executive vans and sprinters Please visit our Fleet page to see pictures and read descriptions of our vehicles and their specific features. Do your vehicles have communications? Our drivers carry cell phones and all vehicles have a satellite tracking system. What does your price include? Our prices include a meticulously maintained vehicle, a professionally trained driver, an award winning safety program, over 80 years of transportation experience, state of the art facilities that are open 24 hours a day, tolls, parking, and extra driver charges if required. ↑ Return to top How much should we tip the driver? A driver’s tip should be determined by his or her performance. A good rule of thumb is 10% to 15% for charter trips and 20% for car and van trips. Do you offer tours? Yes we offer transportation for virginia tours, virginia winery tours and more – please visit our Tours page (under Services) for additional information. We can arrange for tour guide services and customers are responsible for all other aspects of the tour. We also have weekly scheduled Casino trips from Richmond and Fredericksburg to Maryland Live!, MGM National Harbor, Harrington Raceway and Charles Town Race & Slots. Please visit our Casino Tours page (under “Things to Do”) for more information. Where can your vehicles travel? Our coaches are licensed to travel anywhere in the United States and Canada. We are only limited by the availability of safe roads. We restrict our mini-coaches to trips of less than 100 miles each way. Our experience has shown that for trips longer than this, customers are much more comfortable in motor-coaches, sedans and vans (view our vehicles). Have a specific trip in mind? Request a Quote! ↑ Return to top Can we eat and drink on your vehicles? You can bring food and beverages on your trip. Glass containers are not allowed for passenger safety reasons. Trash bags are provided and should be used frequently to keep clutter off the floor. We discourage the use of any hot liquids. Although alcoholic beverages are permitted, Federal Law requires passengers to notify us that it is on-board. Can we smoke on the vehicles? Due to the health issues of second hand smoke and some State and Federal Laws, smoking is not allowed on our vehicles. We can arrange for frequent smoke breaks to accommodate smoking passengers. What is the capacity of your vehicles? Please visit our Fleet page to see pictures and read descriptions of our vehicles ↑ Return to top Do you offer lift-equipped vehicles? Yes, we have vehicles with lifts at no additional cost. What forms of payment do you accept? We accept cash, VISA, MasterCard, American Express, Cashiers Check, or Money Order. We accept checks as long as they are received 2 weeks prior to departure. Large accounts with ongoing business can be set up to be billed. A brief credit application is required. Who do I call after office hours in case of emergency? You can still dial our office numbers and follow the prompts. Someone in our operations department will assist you. ↑ Return to top What certifications have you earned? Our organization receives the highest safety certification (satisfactory) from the US Department of Transportation. DOT Certifications: James River Transportation DOD Certifications: James River Transportation Our organization receives the highest safety certification available (#1) from the US Department of Defense. A DOD certification is required to transport military personnel. ↑ Return to top If you have any other questions, please feel free to contact us. Contact Us Richmond: 915 North Allen Avenue Richmond, Virginia 23220 804-342-7300 (local) 877-342-7300 (toll-free) Williamsburg: 757-220-5466 (local) / 877-422-1105 (toll-free) Norfolk: 757-853-5466 (local) / 877-422-1105 (toll-free) All local numbers are answered 24/7. Contact | Terms & Conditions | Privacy Policy FIND US ON FACEBOOK FIND US ON INSTAGRAM RECEIVE OUR EMAILS © 2021 James River Transportation Web design and SEO by Refresh