Student loans College planning Credit cards Savings About Us icon-contact icon-log-in icon-search Leaders who inspire us Living our mission starts at the top. Our leaders are passionate about helping students and families realize their dreams. They empower us to create, learn, and grow—and to make our customers’ experience exceptional. Jonathan Witter Chief Executive Officer Jonathan (Jon) Witter is chief executive officer of Sallie Mae and is a member of the company’s board of directors. An industry veteran, Jon brings nearly three decades of executive leadership, banking expertise, and operational management to the company. With an extensive background in customer experience and operations, he is a demonstrated leader with proven ability to improve top- and bottom-line performance. “I believe that financial services, done right, enables the most important moments of a customer’s life and powers their success and prosperity. As the son of an immigrant who was able to achieve the American dream because of the university education he received, I appreciate firsthand the incredible role Sallie Mae plays in changing lives for our customers and their future generations. Our orientation toward customers and transforming the customer experience will continue, if not accelerate, helping customers overcome barriers to success and establish financial independence.” Prior to joining Sallie Mae, Jon served as executive vice president and chief customer officer for Hilton Worldwide, overseeing global brands, marketing, loyalty and partnerships, IT, and strategy teams. He also spent seven years at Capital One as president of retail and direct banking, served as chief operating officer of Morgan Stanley’s retail banking group, and was executive vice president and head of general bank distribution at Wachovia (now Wells Fargo & Co.). Jon earned his bachelor’s degree in economics from Vanderbilt University and a master’s in business administration in finance and entrepreneurial management from The Wharton School. Follow Jon on LinkedIn. Steven J. McGarry Executive Vice President and Chief Financial Officer In this role, he is responsible for finance, accounting, and treasury activities, as well as equity and fixed income investor relations. He serves as the lead financial spokesperson for the company. A 20-year veteran of Sallie Mae, Steve appreciates its entrepreneurial atmosphere. He believes in the higher education value proposition and in the company’s mission of helping students get the education and training they need to succeed in today’s complex economy. Steve, who joined Sallie Mae in 1997 as Director, Investments, began his career in finance in 1985 with the Toronto Dominion Bank, where he held treasury positions in London and New York. He received a bachelor of arts degree in economics from the Stony Brook University and an MBA in finance from New York University. "I feel strongly that education gives people a competitive edge, a lesson I learned from my own family. They were big believers in higher education and, as a result, my siblings and I all have degrees." Donna Vieira Executive Vice President and Chief Commercial Officer In this role, Donna oversees Sallie Mae’s top line revenue growth, credit, pricing and loss mitigation, as well as products, sales, marketing, customer & digital experience, and brand. Donna joined Sallie Mae in 2019 as executive vice president and chief marketing officer. Prior to joining Sallie Mae, Donna served as chief marketing officer for consumer banking and wealth management at JPMorgan Chase. There, she led the development of strategic marketing and brand initiatives to grow deposit and investment balances and customer relationships. Prior to that, Donna served as product and marketing chief for Chase business banking, where she focused on product and innovation development. She has also held executive leadership roles at Dun & Bradstreet, Merrill Lynch, and American Express. "Education is the foundation for success, and nobody can take it away from you. It’s also the foundation for our mission here at Sallie Mae – power confidence for students as they begin their unique journey. We are focused on helping our customers achieve access and complete their higher education, overcoming barriers to success, and striving to empower financial independence." Donna has been recognized by Savoy Magazine as one of the “Most Influential Black Executives in Corporate America.” She is also a member of The Executive Leadership Council, the pre-eminent membership organization committed to increasing the number of black executives globally. Donna was appointed by Delaware Governor John Carney to Chair of the Office of the Treasurer’s Plans Management Board, which helps families plan and save for post-secondary education. She also serves on the Board of Directors for the United Way of Delaware, offering counsel to advance strategic initiatives that promote early education, college and career readiness, and financial literacy. A staunch supporter of athletics and causes that support individuals and families with disabilities, she is also an active volunteer with Special Olympics Delaware. Donna earned a Bachelor of Commerce from Mount Allison University, Canada, and a Master of Business Administration from Pace University. Follow Donna on Twitter and LinkedIn. Daniel Kennedy Executive Vice President, Chief Operational Officer, and President of Sallie Mae Bank In this role, Dan is responsible for the company’s technology, customer service, collections, retail deposits, and operations teams. Dan also oversees Sallie Mae’s Office of the Customer Advocate, procurement and vendor management, and the company’s facilities across the country. As Bank President, Dan is also responsible for maintaining strong relationships with our regulators. Dan has more than 25 years of experience in the consumer finance industry. His expertise spans across information technology, marketing, advertising, database modeling and analytics, credit risk management, and call center management. Dan joined Sallie Mae in 2009 and most recently served as Senior Vice President and Chief Information Officer. "My father was an educator for 45 years, so the idea of lifelong learning has long been ingrained in my DNA. Working to help students and families across the country access higher education is incredibly fulfilling. We play a role in fostering the nation’s future doctors, nurses, engineers, and teachers, and I couldn’t be prouder." Earlier in his career, Dan was chief marketing officer and a founding partner of Credit One Financial Solutions. Before that, he spent 12 years at MBNA Corporation and held several U.S. and international leadership roles. He was previously ranked in Marketing Direct magazine’s “Power 100” as one of the most influential people in direct marketing in the United Kingdom. Prior to his banking career, Dan served as an Army Officer and has completed combat deployments to Iraq and Mogadishu, Somalia. Dan holds a bachelor’s degree in aerospace engineering from the United States Military Academy at West Point. Follow Dan on LinkedIn. Bonnie Rumbold Chief People Officer Bonnie is the Chief People Officer for Sallie Mae. She is responsible for engaging with the leadership team to develop strategies and institute programs to develop and nurture a mission-led culture. With a breadth and depth of business experience that spans multiple industries and global firms, Bonnie has dedicated more than 25 years of her career to developing strategies and delivery platforms that align with business needs. Companies she has worked with and led through organizational transitions include Citi, MBNA, T. Rowe Price, and W. L. Gore & Associates, Inc. Bonnie currently serves as the site leader for Sallie Mae’s corporate headquarters in Newark, Delaware, and provides leadership across all company sites for consistency in the team member experience. As the mother of two, Bonnie understands the importance of investing in education and how challenging it can be. She is committed to creating an environment in which team members understand and appreciate not only how their efforts can help students and families save, plan, and pay for college, but also their ability to make a difference at work and in their communities. “I’m the youngest of four, and the first in my family to attend college. I had to figure out how to pay for college, and I worked my way through. Today, I stress to my sons the importance of finding their true passion and purpose, pursuing their education, and being financially independent. Knowledge really is power — and it can never be taken away from you.” Bonnie is also actively involved in supporting initiatives and local organizations that help economically disadvantaged young adults pursue higher education and seek employment pathways. In 2019, for her work in fostering employment opportunities for local young adults in Delaware, Bonnie was awarded the Year Up Wilmington Corporate Champion Award. In June 2020, Bonnie was elected to the Delaware Bankers Association’s (DBA) Board of Directors to represent the local Delaware banking industry and promote educational and developmental programs. Bonnie holds a bachelor’s degree in economics from the University of Maryland. Follow Bonnie on LinkedIn. Nicolas Jafarieh Senior Vice President and Chief Legal, Government Affairs, and Communications Officer Nic is responsible for overseeing the company’s legal matters, government affairs and public policy, corporate communications, corporate social responsibility initiatives, and reputation management. Nic and his team of experienced professionals advise the company and our board of directors on a broad range of legal, regulatory and governance matters, from public company corporate governance, consumer protection and regulatory compliance, securities reporting and offerings, litigation, employment and benefits, equity and compensation, intellectual property, contracts, and corporate insurance. He is also responsible for driving Sallie Mae’s internal and external communications strategy, state and federal public policy, and, as a member of The Sallie Mae Fund’s Board of Directors, initiatives that support the communities in which our team members live, work, and serve. As an immigrant and a former Sallie Mae customer himself, Nic embodies the company’s mission of making the dream of higher education a reality. “Sallie Mae made it possible for me to attend law school. Since higher education changed my future in so many ways, I feel particularly connected with our purpose and our customers. It’s gratifying to pay it forward now, helping other students and families achieve through higher education.” Nic joined Sallie Mae in 2008, and prior to joining Sallie Mae, Nic was in private practice, first at Akin Gump Strauss Hauer and Feld in Washington, D.C., and subsequently, at his own firm. He has counseled and represented Fortune 500 financial services, energy, and technology companies, both domestically and internationally. Nic received his Juris Doctor degree from the University of Virginia School of Law, where he served as an editor on the Virginia Law Review. He earned his Bachelor of Arts degree from the University of Virginia. Nic is an active member of the corporate counsel bar on litigation and corporate governance issues, he has also served on the boards of several non-profit organizations. Follow Nic on Twitter and LinkedIn. Kerri Palmer Executive Vice President and Chief Risk and Compliance Officer In this role, Kerri oversees Sallie Mae’s integrated risk and compliance organization. Prior to joining Sallie Mae, Kerri served as senior vice president of risk management at Capital One. An industry veteran, she brings more than 20 years of experience in risk assessment and management, regulatory compliance, process improvement, program management, business analysis, operations leadership, and change management. Kerri has built and transformed programs in enterprise risk, operational risk, cyber and technology risk, internal and external fraud risk, third-party risk, and business continuity risk. "My parents reinforced the value of higher education at a very young age. In fact, it wasn’t a matter of if I would go to college, but which I’d be lucky enough to attend. Coming from a family with limited means meant that we needed to explore all available options to help pay for it, including savings, scholarships, grants, and student loans, and the process wasn’t always clear. As a student then and a parent now, Sallie Mae’s mission to power confidence for students as they begin their unique journeys resonates with me fully, and I’m excited to help families find simple and clear paths forward." Kerri earned a Bachelor of Arts in mathematics and economics from Wheaton College and a Master of Science in statistics from Texas A&M University. Follow Kerri on LinkedIn. Jeremy Brandon Executive Vice President and Chief Audit Officer Jeremy provides leadership and direction for Sallie Mae’s internal audit function with a focus on helping the company identify issues, mitigate risks, and comply with regulatory requirements. He reports to the company’s Audit Committee and provides an independent assessment of the company’s risk management practices and control environment to the Board, senior management, and other key executives. Jeremy brings to Sallie Mae nearly two decades of comprehensive expertise in problem solving, strategic thinking, risk management, and relationship building. Prior to joining Sallie Mae, he served as senior vice president and head of audit for Capital One’s consumer bank, commercial bank, and AML and compliance areas. Prior to that, he was the senior compliance officer for Capital One’s card business, leading a large team in the U.S., Canada, and the United Kingdom. Jeremy has also been a litigation partner at the law firms of Gibson Dunn and Crutcher LLP and Susman Godfrey LLP. He also served as legal counsel to Senator John Kerry, advising him on domestic legal matters as well as policy issues related to financial services, banking, antitrust, securities, and intellectual property. “I was born and raised in a one stoplight farming community in the Texas panhandle, where I learned early on from my dad that farming definitely was not for me. I was terrible at it. Like many out there, I left my roots and became the first in my family to attend college – and that opportunity really changed my life. I’m proud to join Sallie Mae because I believe in its mission of providing access to those same opportunities for students and families across the country.” Jeremy earned a Bachelor of Science in political science from Texas A&M University, graduating at the top of his class. He later earned his Juris Doctor from Harvard Law School, where he graduated magna cum laude. He then clerked for Judge Jeffrey R. Howard on the United States Court of Appeals for the First Circuit. Jeremy lives in the Washington D.C. area with his husband and two children. Follow Jeremy on LinkedIn. Contact Sallie Mae senior management We’re listening! The Office of the Customer Advocate reviews and responds to all customer inquiries addressed to the executive management staff of Sallie Mae. Working closely with teams within the company, our Customer Advocates are dedicated to ensuring that your feedback is heard. Contact the Office of the Customer Advocate Home Our story Our leaders About us Careers For investors Media Blog Leading research Contests Cosigner responsibilities Partner resources Military resources Contact us FAQs Sitemap Terms of use Protect your privacy Avoid online fraud Beware of debt relief offers Social media guidelines Do not sell my personal information © 2021 Sallie Mae Bank. All rights reserved. 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