HOME WHO WE ARE SERVICES RESOURCES CAREERS CONTACT US Frequently Asked Questions At Bishop’s Glen Retirement Center we offer Residential Living, Assisted Living, Extended Congregate Care, Skilled Nursing, Rehabilitation and Respite Care.We have answered some frequently asked questions for each of our levels of care on this page. Residential Living What is residential living? Senior living is a community designed for those over 62 who desire independence and social engagement. What are the prices? Pricing options and availability can be obtained by contacting our marketing staff. Call or visit us today to learn more! Is there any private space available to use? Yes, we have several areas throughout our community available. Contact the front office for more information or if you would like to reserve this space. What appliances come with the apartment? Each apartment has a full kitchen and is equipped with kitchen appliances, stove, refrigerator, dishwasher and garbage disposal. Is the community pet-friendly? Yes, we are a pet-friendly community. Pets are permitted to visit, and we have specific areas for pets. We ask that each pet be current on their vaccinations, be kept on a leash when in public areas, and be under the control of their owner. Do I get an assigned parking spot? Yes, each resident received a complimentary assigned parking space. In addition, our community has ample parking for visitors. Do you have a beauty salon or barbershop? At Bishop’s Glen Retirement Center we have a full-service hair care center. Hours, services, price details, and appointments can be made through the front desk. Is internet access available? Wi-Fi Internet is provided in the library and public areas for residents and their guests. Wifi internet is available in individual apartments through our internet provider. Is there access to cable television? Yes, basic cable (100 plus channels) is included in your monthly fee. Are activities provided? Yes, there are many activities and social events available to our residents. Please refer to Lifestyle Options tab for a complete listing. We pass out a monthly calendar to inform each resident of upcoming activities, and copies of this calendar can be obtained at the front desk. Click here to view our online activities calendar. Is smoking permitted? For the safety and health of our residents and staff, Bishop’s Glen Retirement Center is a smoke-free community. We do, however, have designated smoking areas outdoors. Please ask the front desk for the location of designated outdoor smoking areas. Who do I talk to about questions in regard to financials, billing, and/or application paperwork? Please contact marketing office at 386-226-9110 for assistance with application paperwork. Our business office manager at 386-226-9115 will answer any questions you may have regarding financial or billing concerns. Assisted Living Office Hours Our front office is open every day from 8 am to 8 pm. What is assisted living? Assisted living is housing for those over 62 that provides assistance with activities of daily living. We offer housekeeping, laundry, and various other services to help each resident attain their highest level of independence. Do you offer housekeeping? We provide weekly housekeeping. Our friendly and professional staff cleans each apartment once a week. If alternative measures must be taken, please contact our front office. What are the prices? Pricing options and availability can be found in our front Office. Call or visit us today to learn more! What languages do you speak at Bishop’s Glen Retirement Center? At Bishop’s Glen Retirement Center at least one member of our staff speaks Spanish, Tagalog, Ukraine, Russian, Thai, and Jordanian. All of our staff speaks English. Can family or friends bring pets when visiting? Yes, we are a pet-friendly community. Pets are permitted to visit, and we have specific areas for pets. We ask that each pet be current on their vaccinations, be kept on a leash when in public areas, and be under the control of their owners. Is there any private space available to use? Yes, we have several areas throughout our community available. Contact the front office for more information or if you would like to reserve this space. Is there a beauty or barber shop on site? At Bishop’s Glen Retirement Center we have a full-service hair care center. Hours, services, and appointments can be made through the front desk. Is internet access available? Wi-Fi Internet is provided in the library and public areas for residents and their guests. Wifi internet is available in individual apartments through our internet provider. Is there a telephone in each apartment? Each apartment is equipped with complimentary local telephone service. Is there access to cable television? Yes, basic cable (100 plus channels) is included in your monthly fee. Is there a dining option? We provide meals and snacks for our assisted living residents in a restaurant-style atmosphere. Our chef works to create flavorful and nutritious food, and we also accommodate special dietary needs for residents with a physician’s order. Are activities provided? We believe events and activities enrich our residents’ lives and have a powerful impact on the healing process. We create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities. We pass out a monthly calendar to inform each resident of upcoming activities, and copies of this calendar can be obtained at the front desk. Click here to view our online activities calendar. Is smoking permitted? For the safety and health of our residents and staff, Bishop’s Glen Retirement Center is a smoke-free community. We do, however, have designated smoking areas outdoors. Please ask the front desk for the location of designated outdoor smoking areas. Who do I talk to about questions in regard to financials, billing, and/or application paperwork? Please contact marketing office at 386-226-9110 for assistance with application paperwork. Our business office manager at 386-226-9115 will answer any questions you may have regarding financial or billing concerns. Skilled Nursing Visiting Hours Bishop’s Glen Healthcare Center has open visiting hours, based on the well-being of our residents. If you would like to visit before 8 am or after 8 pm please call in advance to ensure access. Will Medicare cover my stay in the community? If your Medicare card says “Hospital Insurance,” and you have had a qualifying hospital stay in the last 30 days, Medicare will generally pay 100% of your first 20 days in a skilled nursing community. How often will the Rehabilitation staff work with my loved one? When you arrive at Bishop’s Glen Healthcare Center you will be assessed and assigned a customized treatment plan. Each plan varies based on the needs of the resident. How often will a physician or health professional visit? Generally, each resident sees a physician when they are admitted and every thirty days thereafter. However, our nursing staff is in constant communication with each of our residents’ physicians. What articles of clothing should we bring? We recommend bringing at least five changes of clothes and a pair of comfortable rubber-soled shoes. All items should be washed, clearly labeled with the resident’s name, and entered into the resident’s inventory log. How is the laundry done? Can family members take laundry home? If you would like us to do your laundry please notify the front office upon admission. Family members can, of course, take care of their loved one’s laundry. If your family member will be washing your laundry please provide a hamper with a lid and ensure it is picked up at least twice a week. Each item of clothing is washed in an industrial machine at high temperatures. Please make sure the clothing that is brought is appropriate for washing and drying in these high temperatures. Each personal item must be labeled with the resident’s first and last name. Is there someone who provides haircuts? At Bishop’s Glen Healthcare Center we have a full-service hair care center. Hours, services, and appointments can be made through the front desk. Can my loved one receive mail? Mail is delivered to each resident daily, except on weekends and holidays. Bishop’s Glen Healthcare Center Attn: ____________ Room #_____ 900 LPGA Blvd Holly Hill, FL 32117 You may also use our “Send a Greeting” feature where you can type out a note, and we will hand deliver it to your loved one for free. Our “Send a Greeting” feature also offers the option of paying a small fee for a postcard that is mailed to your loved one. Can children visit? We encourage children to visit, but we ask that you notify the charge nurse if anyone under the age of 12 will be in the community. Can we bring a family pet to the community? Your family pet is invited to visit as long as they are kept on a leash and under the control of their owner, cleaned up after, and up to date on vaccinations. Is there any private space available to use? You may reserve the activities lounge for any special event with notice. Can I take my loved one home for a visit? Residents may take a “leave of absence” with a physician’s authorization. This authorization can be arranged through our nursing staff. When leaving and returning the resident, or responsible party, must sign the “Leave of Absence” book in the nursing station. How do I find out about activities provided for the resident? We believe events and activities enrich our resident’s lives and have a powerful impact on the healing process. We create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities. We pass out a monthly calendar to inform each resident of upcoming activities, and copies of this calendar can be obtained at the front desk. Click here to view our online activities calendar. Is smoking permitted in the community? For the safety and health of our residents and staff, Bishop’s Glen Healthcare Center is a smoke-free community. We do, however, have designated smoking areas outdoors. Please ask the front desk for the location of the designated outdoor smoking area. Can I bring in my loved one’s favorite food? Always consult with the nursing staff before bringing food to residents. Many of our residents have physician-ordered specific diets with limitations. Any food kept in the resident’s room must be dated and in properly sealed containers. Who do I talk to about food preferences? Are there alternate options to each day’s menu? After admission our on-site dietitian interviews all of our residents. Our registered dietitian keeps these meetings in mind when designing our dietary program. We follow physician orders to meet the needs of each resident while making sure the meals are enjoyable and full of flavor. We also administer oral supplements, as prescribed by physicians, and provide regular nutritional assessments by our dietitian. Should you wish for an alternative food item in place of what is on the daily menu, we ask that you inform the CNA. This information will then be passed on to the Food Service Director, and every effort will be made to accommodate needs. Will my loved one have telephone access? Residents are more than welcome to bring their cell phones, and all of our rooms are equipped with a telephone hookup. Please inquire about service activation. There are also cordless telephones at each of the nurse’s stations that are available for resident use. Will my loved one have Internet access? Wi-Fi Internet is provided on-site for all residents and their guests. Will my loved one’s room have a television? Televisions are not provided. If you would like to bring your own television from home please check with our maintenance director to ensure fire codes are followed. Who do I talk to about questions in regard to financials, billing, and/or admission paperwork? At Bishop’s Glen Healthcare Center we have a full-time business office manager. Our business office manager will answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk. Rehabilitation How often will the Rehabilitation staff work with my loved one? When you arrive at Bishop’s Glen Healthcare Center you will be assessed and assigned a customized treatment plan. Each plan varies based on the needs of the resident. Do you offer outpatient rehabilitation? Yes, outpatient therapy is offered in our Bishop’s Glen Healthcare Center. We have a separate entrance for these patients to access the rehabilitation gym. How often will a physician or health professional visit? Generally, each resident sees a physician when they are admitted and every thirty days thereafter. However, our nursing staff is in constant communication with each our physicians. Can I take my loved one home for a visit? Residents may take a “leave of absence” with a physician’s authorization. This authorization can be arranged through our nursing staff. When leaving and returning the resident, or responsible party, must sign the “Leave of Absence” book in the nursing station. Will my loved one have telephone access? Residents are more than welcome to bring their cell phones, and all of our rooms are equipped with a telephone hookup. Please inquire about service activation. There are also cordless telephones at each of the nurse’s stations that are available for resident use. Will my loved one have Internet access? Wi-Fi Internet is provided on-site for all residents and their guests. Will my loved one’s room have a television? Televisions are not provided. If you would like to bring your own television from home please check with the front desk on size restrictions and installation. Who do I talk to about questions in regard to financials, billing, and/or admission paperwork? We have a full-time business office manager who can be reached at 386-226-9115 to answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk. JUMP TO WHO WE ARE SERVICES RESOURCES ACCESSIBILITY LOCATION Bishop’s Glen Retirement Center 900 LPGA Blvd Holly Hill, FL 32117 Phone: 386-226-9000 Inquiry/Referral Fax: 386-490-1636 Bishop's Glen Health Care Inquiry/Referral Fax: 386-490-1637 bishopsglen@rhf.org TDD Number: 1-800-545-1833 x359 Bishop’s Glen Retirement Center is part of Retirement Housing Foundation, a national, non-profit organization. Find out more about Retirement Housing Foundation through these links. Who We Are Communities Spotlight Locations Charitable Foundation Newsroom Contact Us RHF Privacy Practices Donate Corporate Compliance Copyright © 2021 RHF | ALF License # AL5052 | SNF License # SNF1052096 Web Accessibility | Privacy Policy | Terms Of Service | Client Login | Website by YoloCare