520-750-0002 PO Box 5003 Tucson, AZ 85703 A Life Changing Experience for Restaurant Owners Closing late one night the owners (husband / wife) were locking up, arming their security system, and walking out the door. Outside 2 men faced them in stocking masks and a gun. The owners were forced back through the door. The husband told his wife once inside to run. The alarm was in the final stages of arming, as she ran to the office to dial 911 and hide. She knew the alarm would go off any second. She heard a shot and feared the worst. Then she saw her husband run by her hiding place. When the police arrived, all were safe and the robbers had fled. Almost 2 hours later the monitoring station dispatchers identified they received several alarms along with arming and disarming signals, all at once. The owner was concerned the dispatchers were only receiving them just now, almost 2 hours late. Earlier one of the owners had noticed a trouble display on the keypad, but did not check, assuming it was a low battery condition. The reason that the dispatchers received the alarm signals almost 2 hours too late is the trouble light was indicating a missing phone line. It had become missing shortly before the robbery. The phone line returned, 2 hours after the robbery, allowing the security system to then immediately communicate the alarms to the monitoring station. Once they realized what had caused the monitoring delay problem, they requested the unique monitoring services that Elite Security has developed for our clients needs. Security is Communications – It requires a constant awareness and attention to details, for design, performance, and continued operation. Murphy’s Law will apply (what can go wrong will go wrong) if you do not keep a strong awareness toward active security measures, everything will go wrong at the worst time. It’s important to prepare in advance, to include Cellular Communication, and video surveillance with Alarm Activation Video Monitoring. Full Reporting Cellular Communication is the best solution, to a failed phone line, and phone company equipment problems. The cellular signal would have gotten through to the monitoring station with detailed intelligence of the activity occurring. Most companies only provide the type of cellular that indicates an alarm is sounding, which not full reporting of all activity. There is a major difference in the types of cellulars, their performance and their features. We only use the top of the line cellular module which will provide the maximum performance and best features, all at the lowest cost. Alarm Activation Video Monitoring (via high speed internet) allows the dispatchers to also receive live viewing of the activity from the client’s restaurant video surveillance system, at the time of the alarm activation. How to best protect yourself with your security system Automatic Cellular Communications is your best support for communicating alarm activity and emergencies to someone who will respond. Your system will send signals over both your phone line (if working), and the cellular network, when your alarm is activated. When a burglar cuts your phone line – it defeats your phone line security communications. No one will know your home or business is being robbed, or that your facing a life threating situation, if you do not have cellular communications for your security system. With Cellular Communications Support for your security system you have another path of communication to our 24 Hour Emergency Response Facility. We can identify that your alarm signals and emergency signals are from your system via cellular network. Even when your phone service is disabled, downed by storms, or phone company equipment failure, the signal gets through on the cellular network. Without this communications path your system is only as good as your phone service. Security should not be left to the unreliable support of your phone company in emergencies. Automatic Cellular Communications Support can be provided to any security system within range of the cellular network. If your cell phone works, so should security cellular support. Even if your cell phone doesn’t work at your home or business, with the right system setup, you may still be able to receive cellular communications support for your security system. Ultimately security communications is becoming more dedicated cellular based for best communications security and reliability. Security cellular services change every few years. Many of the older cellular communications services need to be upgraded periodically. All security cellular systems in security control panels installed prior to 2007 must be replaced before 2016 to support the LATEST system’s cellular communications. Interactive cellular communications provides system control (arming / disarming), lighting control, and video camera viewing from smart phones. If you currently have cellular communications for your security system, please call our tech support line, if you have not made arrangements to have the new digital system installed into your security system. An external cellular antenna may be required to gain the best signal strength for your location, this is an additional cost. Cellular monitoring services are added to your standard monitoring services monthly cost. This includes unlimited air time for every audible alarm activity sent every time, and the monthly cellular service fees. 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