Call 216-881-0015 or 800-321-4234 CUSTOMER LOGIN HOME ABOUT US PRODUCTS QUALITY DOCUMENT LIBRARY NEWS CONTACT About Us > Service and Support FIND YOUR SALES REP Service and Support Customer support is the foundation Interstate-McBee is built on. From warehousing, to warranties, to in-house support, every facet of our business has been crafted with the customer in mind Shipping and Warehousing In 2008, we opened a 150,000 sq. ft. facility dedicated to distribution. We hold, on average, $40 million worth of inventory and maintain a 95% order fill rate. Over the years, we’ve added several more facilities across the United States to further improve our operations. We now have branches in not only Cleveland, Ohio, but also Miami, Houston, Los Angeles, and Lincoln, NE. We ship worldwide and most of our orders are shipped the same day Customer Service Across our five locations, we maintain a staff of 20+ qualified customer service experts with a combined experience of over 100 years. From early morning on the east coast to closing time in California, a qualified representative is always available to assist. Representatives are product knowledgeable, industry trained and detailed oriented. They have the ability to access company information to assist with correct parts selection, product availability, order processing and tracking of shipments. Warranties We take a different approach than our competitors when it comes to warranty claims. Our fully transparent process is centered around in-depth testing done by certified diesel technicians on actual engine equipment. Our technicians aren’t just guessing when they review your warranty claim; They’re performing a hands-on evaluation. Our testing facility features innovative diagnostic machinery that tests parts in 20+ different key characteristics such as combustion, horsepower, durability, and emissions. Characteristics We Test: CO levels Engine Oil Pressure CO2 levels Fuel Pressure O2 levels Boost Pressure NOx levels Crankcase Pressure Smoke Opacity Engine Output Exhaust Temp. Engine Load Turbo Air Temp. Engine Throttle Intake Air Temp. Torque Oil Temp. Horsepower Water Temp. Engine RPM Fuel Temp. ECM Parameters WORLD HEADQUARTERS Interstate-McBee 216-881-0015 800-321-4234 FLORIDA Sales:800-660-6228 Fax: 305-863-6272 TEXAS Sales: 844-836-2841 Fax: 281-443-0202 CALIFORNIA Sales: 800-522-6163 Fax: 323-727-9314 NEBRASKA Sales: 844-250-2375 Fax: 402-975-6160 FUEL SYSTEMS Interstate Diesel 4901 Lakeside Ave. Cleveland, OH 44114 Copyright 2021 Interstate-McBee | All Rights Reserved | Privacy Policy | Terms and Conditions Facebook LinkedIn YouTube Select Language Arabic Chinese (Simplified) Dutch English French German Italian Portuguese Russian Spanish Turkish