This website uses cookies When you visit the website, data may be stored in or retrieved from your browser, usually in the form of cookies. This website uses cookies in order to improve and personalize your experience on the website and establish statistics on the performance of the website. These cookies can be placed or edited by third parties. In order to use certain cookies, we need your consent. You can accept all, refuse all or customize your choice below. Accept all Accept all Refuse all Refuse all Customize Customize Search Global · English Login Products Services Partners Blogs & Resources About us Careers Request a demo Odigo named a Leader in the ISG Provider Lens™ CCaaS 2021 report Again, Odigo has been named a Leader in the ISG Provider Lens™ – Contact Centre as a Service – Global, for the year 2021. Download the report REPORT Odigo named a Leader in the ISG Provider Lens™ CCaaS 2021 report REPORT Odigo named a Visionary in the Gartner® Magic Quadrant™ for CCaaS WHITE PAPER Augment your agents and turn them into brand ambassadors. OUR SOLUTIONS Customized, robust and agile CCaaS solutions that meet your customers’ needs PRODUCTS Omnichannel Link cross-channel interactions with each customer into meaningful conversations. Find out more Automation Automation improves customer experience, maximizes agent efficiency and boosts contact center performance. Find out more Routing Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies. Find out more Artificial intelligence Artificial intelligence (AI) can help your agents work more efficiently and deliver frictionless self-service for customers. Find out more Engagement Happy agents make happy customers. Maximize agent engagement for satisfying customer and agent experiences. Find out more Performance and optimization Contact center optimization improves your business performance. We can help you turn your contact center KPIs into growth drivers. Find out more Cloud platform Future-proof your contact center with cloud-based solutions that deliver flexibility, security and scalability. Find out more User experience Give your customers, agents and supervisors the same high-quality user experiences they expect from the consumer tools and platforms they use in everyday life. Find out more A LOOK INSIDE Zoom in FEATURES Voice Live Chat SMS Instant messaging Email Social Media Video OUR SERVICES Maximize the value of your contact center investment with Odigo services Combine visionary contact center technology with expert strategy and implementation consulting. CX consulting Receive expert support in mastering evolving customer expectations and the wealth of technologies created to meet them. Find out more Integration services Deploy a contact center solution that is fully optimized for your information systems and customer context. Find out more Professional services Design the optimal configuration of CCaaS capabilities for your business needs and continuously improve process efficiency and effectiveness. Find out more Customer Success Achieve rapid, seamless adoption of your contact center and continuous, long-term improvements with Odigo as your expert partner. Find out more Odigo Academy Help your people rapidly transition to your new contact center solution and build expert skills for the future. Find out more Support Ensure your contact center provides the highest level of service to your customers, without disruption. Find out more Zoom in BENEFITS Winning CX strategies Leverage AI and automation Successful omnichannel design WHY YOU CAN TRUST US Our clients experience enterprise-class results 3bn+ interactions/year ON VOICE, EMAIL, CHAT, MESSAGING, SOCIAL MEDIA 200+ experts DEDICATED TO HELPING BUSINESSES GROW 250+ clients LOCATED IN 100 COUNTRIES 400,000+ users CAPABLE OF WORKING FLEXIBLY FROM VARIOUS LOCATIONS (E.G. HOME, OFFICE, CALL CENTER, ANYWHERE) GLOBAL PRESENCE A global leader with a growing presence Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success. As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX. Contact us AWARDS AND RECOGNITION Some of the world’s leading analyst firms rank Odigo solutions highly See all awards and recognition Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row. Download the report Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report. Download the report TESTIMONIAL QUOTE What customers say about us and their Odigo solution Since we installed Odigo, our resolution rate has increased by 20%. Chantal Guilmain Digital and Client UX Director Mr. Bricolage Read the success story Hear what our client says See Odigo cloud contact center solutions in action Excellent customer experience Rewarding agent experience Improved contact center efficiency Request a demo *Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Products Omnichannel Automation Routing Artificial Intelligence Engagement Performance & Optimization Cloud Platform User Experience Services IT integration Services CX Consulting Customer Success Odigo Academy Professional Services Contact Center Support Partners Find a partner Become a partner Blog & Resources Blogs Events Webinars Success Stories Use Cases CX Glossary About us About Odigo Awards & Recognition Newsroom Clients Careers Contact Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world. 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