03705 725 725 home customer service customer service account faq’s payments returns customer charter complaints complaints Our aim is to get it right first time, every time. However if you have a complaint, we really want to hear from you. We welcome your comments, as they give us the opportunity to put things right and improve our service. To deal with your concerns as quickly as possible, we have set up the following procedure to help quickly resolve your complaint. 1. Tell Us What Has Gone Wrong We need to know the nature of your complaint and how you think the problem should be resolved. You can do this by contacting us by telephone, post or email. Where possible please quote your account number when contacting us: Telephone: 03705 725 725 Email: enquiries@boxclever.co.uk Postal address: Home Technology Finance Limited, trading as: boxclever,Lakeview House, Fraser Road, Priory Business Park, Bedford, MK44 3WH We will confirm the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot resolve your problem within four weeks we will let you know when an answer may be expected. 2. Contact The Financial Ombudsman If we have not resolved the situation within eight weeks we will provide you with information about the Financial Ombudsman Service. The Financial Ombudsman Service offers an independent review of your complaint but will only consider this once you have tried to resolve it with us. Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights. Back To Top... products We offer a range of TV's, Digital Recorders, Washers, Dryers and Refrigeration from leading suppliers. self help Use our self help page to see if you can find the answer you are looking for. news Read the latest new about our products and services. product support general contact © Copyright Home Technology Finance Limited, trading as Boxclever | Registered in England No. 3702428 | Authorised and regulated by the Financial Conduct Authority: 742969 | Site by Verto