13 70 71 Home » Contact Us Customer support HOME CONTACT US CUSTOMER SUPPORT Customer Support We're Here to Help Travel restrictions & updates Change or cancel my booking Book with credit Refund processing timeframes A Message to Our Valued Clients In recent times, travel has been incredibly challenging for Australia and Australians however we want to thank our clients for the patience and support that we have received during this difficult journey. We are extremely excited at the prospect of borders reopening, which will allow our industry to breathe a little more easily and our clients to book that much-needed escape. We have been busy finding the most astounding local escapes for you over the past several months and we look forward to helping you uncover the hidden gems that Australia has to offer so that you can take that long awaited and well deserved break soon. How We're Improving Our Service to You We have streamlined our refund process in order to more efficiently deliver client refunds. We understand how important your refund is and are working hard to obtain and deliver your refund as quickly as possible. External Impacts to Our Business Our Offices Our network of offices has changed, but we remain committed to delivering extraordinary travel experiences to you. Read more Refund processing timeframes Our teams are working tirelessly to help every one of our valued clients. We want to reassure you we have streamlined our refunds process, and are working hard to return your funds to you as quickly as possible. Read more Our Travel Partners We work with third party travel partners to deliver your travel experience, however each one of our partners has their own policy regarding cancellations and refunds, which are frequently updated. We are doing our best to work within those policies while helping you cancel or change your booking. Read more Mental Health Support We know being separated from loved ones, health anxiety and the uncertainty of our domestic borders can be a stressful experience. If you or anyone you know needs mental health support: Lifeline on 13 11 14 Kids Helpline on 1800 551 800 MensLine Australia on 1300 789 978 Beyond Blue on 1300 224 636 Headspace on 1800 650 890 Our peace of mind promise No matter what happens, your trusted Travel Associates advisor is always by your side, ensuring your travel experience is seamless. Kaye at Tweed Heads is fantastic, she has kept us updated with everything, we wouldn't know what we would do without her. Thank you for having wonderful employees, especially in these trying times...we would never go anywhere else to book. - Janet Rose Macpherson Lacey Stark has been amazing and helped get our son home [from] the US just in time. Without her guidance and quick action he may still be stuck over there. Great caring customer service. Thanks Lacey x - Melissa Collins 1 2 3 4 5 6 Exclusive Travel Deals Yes, I want to be the first to hear about exclusive offers, insider tips, and travel inspiration. SUBSCRIBE TOP DESTINATIONS Vancouver Rome Barcelona Singapore Tokyo Bali Hawaii EXPLORE TRAVEL ASSOCIATES Office locator Find an advisor Special offers Advertised offers Travel extras Travel blogs Gift cards JOIN OUR FAMILY Subscribe to our email list Careers Franchise opportunities CONTACT US Customer support 13 70 71 Email FOLLOW US *Based on Australian registered businesses & websites for travel departing within Australia. Prices displayed are for cash payments in store and additional fees may apply to online bookings. Written quote must be presented prior to booking. © Flight Centre Travel Group Limited trading as Travel Associates ABN 25 003 377 188 ACN 003 377 188 ATAS - Travel Accredited No. A10412. Booking Conditions | Privacy Policy | Terms & Conditions Find an Advisor Find an Office Request a Quote 13 70 71