All Systems Operational About This Site At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products. If you need further assistance contact us at incidents@solarisbank.de. Other ? Operational Cards ? Operational Digital Banking ? Operational Lending ? Operational Payments ? Operational Identification ? Operational Authentication ? Operational Scheduled Maintenance IDENTIFICATION SERVICES MAINTENANCE FOR IDNOW RELEASE DEPLOYMENT - 14TH DECEMBER 2021 DEC 14, 06:00-07:00 CET The personal identification and business identification Service will be impacted due to scheduled IDnow release deployment on 14th December at 06:00 CET involving a downtime of approx. 1 hour on production environment. The IDnow maintenance will affect: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent). Partners will not be able to create business identifications and the person onboarding services since both of these call person-identification via IDnow. In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline. Posted on Nov 26, 12:17 CET Past Incidents Nov 27, 2021 No incidents reported today. Nov 25, 2021 IDENTIFICATION SERVICES MAINTENANCE FOR IDNOW RELEASE DEPLOYMENT - 25TH NOVEMBER 2021 Completed - The scheduled maintenance has been completed. Nov 25, 07:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 25, 06:01 CET Scheduled - The personal identification and business identification Service will be impacted due to scheduled IDNow release deployment on 25th November at 06:00 CET involving a downtime of approx. 1 hour on production environment. The IDNow maintenance will affect: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent). Partners will not be able to create business identifications and the person onboarding services since both of these call person-identification via IDNow. In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline. Nov 18, 17:17 CET Nov 23, 2021 DOWNGRADED IDNOW PERFORMANCE, IMPACTING IDENTIFICATION SERVICES Resolved - The incident affecting our Identification Services is resolved. Our service is working as expected now. If we can assist you with anything in relations to this incident, let us know at incidents@solarisbank.de. Nov 23, 12:47 CET Monitoring - We have received a confirmation from IDnow that a fix has been implemented. We checked this on our end, we could see successful calls to our identification service. We are monitoring the results. For concerns and questions feel free to reach us out at incidents@solarisbank.de Nov 23, 11:45 CET Investigating - One of our identification provider IDnow is experiencing degraded performance. This incident affects: Ident Centers (Ident Center Bucharest, Ident Center Leipzig, Ident Center Munich, Ident Center Schwerin, Ident Center Berlin, Ident Center Dresden, Ident Center Paris) and Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent). Users/Partners may experience impact such as: - trying to initiate a new IDnow identification will result in a generic error - general Application slowness during the identification process with IDnow - unable to reach IDnow Agents - increased API response times - 5xx's being returned on the below endpoint for our identification services only for IDnow: PATCH /v1/persons/{person_id}/identifications/{id}/request To understand more about the endpoint please check our public documentation: https://docs.solarisbank.com/core/api/v1/#2IMLq1eN-patch-request-person-identification We are working closely with our provider to have this mitigated as soon as possible. For concerns and questions feel free to reach us out at incidents@solarisbank.de Nov 23, 10:57 CET IDENTIFICATION SERVICES MAINTENANCE FOR IDNOW RELEASE DEPLOYMENT - 23RD NOV 2021 Completed - The scheduled maintenance has been completed. Nov 23, 07:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 23, 06:02 CET Scheduled - The personal identification and business identification Service will be impacted due to scheduled IDNow release deployment on 23rd November at 06:00 CET involving a downtime of approx. 1 hour on production environment. The IDNow maintenance will affect: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent). Partners will not be able to create business identifications and the person onboarding services since both of these call person-identification via IDNow. In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline.Identification Nov 9, 14:55 CET Nov 18, 2021 IDENTIFICATION SERVICES PERFORMANCE DEGRADATION Resolved - We monitored the services for a while and could see that the status changes of the identifications are now reflected on our API. Should you wish to reach out to us in the meantime, please email us at incidents@solarisbank.de. Nov 18, 16:15 CET Identified - The issue has been identified and the fix has been implemented. We are monitoring to see if we can see status changes of the identifications are reflected on our API. We're actively monitoring the situation and will update you as soon as possible. We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at incidents@solarisbank.de. Nov 18, 15:45 CET Investigating - Some of our identification services which rely on IDNow is currently impacted. Currently no status changes of the identifications are reflected on our API. We're actively investigation the situation will update you as soon as possible. We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at incidents@solarisbank.de. Nov 18, 15:15 CET Nov 16, 2021 IDENTIFICATION SERVICES - IDNOW SCHEDULED MAINTENANCE - 16TH NOV 2021 Completed - The scheduled maintenance has been completed. Nov 16, 07:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 16, 06:00 CET Scheduled - The personal identification and business identification Service will be impacted due to scheduled IDNow scheduled maintenance on 16th November at 06:00 CET involving a downtime of approx. 1 hour on production environment. The IDNow maintenance will affect: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent). Partners will not be able to create business identifications and the person onboarding services since both of these call person-identification via IDNow. In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline. Nov 12, 17:25 CET Nov 14, 2021 SCHUFA MAINTENANCE DOWNTIME : 14TH NOVEMBER 2021 Completed - The scheduled maintenance has been completed. Nov 14, 07:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 14, 02:02 CET Scheduled - On Sunday, 14th of November 2021 at 02:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g. --> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts. --> DiBa: Decoupled Card for Consumers onboarding --> BankIdent --> SPay Onboarding Endpoints affected --> Person credit record --> Schufa Identcheck --> Kontocheck During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de or techsupport@solarisbank.de Nov 11, 13:18 CET ← Incident History Powered by Atlassian Statuspage