wastewater + stormwater Strategic Business & Operating Plan Home About Us Our Organization Strategic Business & Operating Plan Our Organization Find answers fast. Select a subject from the menu below: Select a subject Pay My Bill Report an Issue Payment Options Billing Questions Careers Want to do business with us? What is MSD Project Clear? What does MSD do? Contact Us Customer Service: 1 (314) 768-6260 Billing: 1 (866) 281-5737 Helpful Resources MSD FAQs Event Calendar What’s New with MSD MSD Boundary Map Strategic Business & Operating Plan The Fiscal Year (FY) 2021 Strategic Business and Operating Plan (SBOP) is a business-focused blueprint for serving our ratepayers now and into the future. It is a plan that puts the ratepayers and the St. Louis community first. The SBOP’s goals are clear: • Deliver consistent, high quality customer service; • Comply with all legal and regulatory requirements and schedules; • Minimize customer rate increases; and • Be accountable to the St. Louis community. Strategic Business and Operating Plan FY 2022 – 2026 Strategic Business and Operating Plan FY 2021-2025 Strategic Business and Operating Plan FY 2020-2024 Strategic Business and Operating Plan FY 2019-2023 Strategic Business and Operating Plan FY 2018-2022 Strategic Business and Operating Plan, FY 2017-2021 Strategic Business and Operating Plan, FY 2016-2020 Strategic Business and Operating Plan, FY 2015-2019 Strategic Business and Operating Plan, FY 2014-2018 Strategic Business and Operating Plan, FY 2013-2017 Mission To protect the public’s health, safety, and water environment by responsibly providing wastewater and stormwater management. Vision Quality service always. Popular Links Calendar News & Alerts Diversity Careers Contact Us Payment Options Public Documents Search Follow Us 2350 Market Street St. Louis, MO 63103-2555 Customer Service: 1 (314) 768-6260 Billing: 1 (866) 281-5737 © 2021 Metropolitan St. Louis Sewer District. All rights reserved. Privacy Policy Site Map Terms of Use