Support Client login Search Contact us Solutions Sectors Partners Resource Hub About Us Call 0333 313 7160 Home solutions phone payments Phone payments Accept card payments over the phone using the latest technology. Our range of staff-assisted, semi- automated and fully automated IVR solutions are suited to companies large and small. Contact us To discuss your payment, optimisation, security or compliance needs with one of our expert advisors Call 0333 313 7160 Or, simply fill in our contact form. Accept card payments over the phone Accept the latest Visa, Mastercard and AMEX debit and credit card payments, safe in the knowledge all our phone payment solutions are secured to the highest PCI DSS Level 1 standards. A wide range of technology No matter the size of your business or organisation, we offer a wide range of automated, semi-automated and staff-assisted phone-based payment solutions to suit everyone’s payment needs. Reduce your PCI DSS burden Our phone-based payment solutions help to de-scope your internal systems from PCI DSS compliance by outsourcing the payment journey. Either via an automated IVR payment solution or via a channel shift to a digital payment. Free up internal resources Being able to outsource the payment journey to either an automated IVR solution or via a channel shift can help increase operational efficiencies, reducing call lengths and freeing up phone agents to handle multiple calls. Maximise channel shift opportunities When it comes to phone payments why not give your customers the option to pay over the phone or via a digital weblink? This channel shift allows them to use popular APMs such as PayPal whilst giving you cheaper transaction costs. Maximum flexibility Our call centre payments solutions are highly flexible, being available for both inbound calls with customers calling in to pay, as well as outbound calls for when staff are calling out to seek settlement of outstanding payments. Our range of technology assisted phone payments STAFF-ASSISTED Perfect for small businesses looking to take the occasional staff-assisted payment over the phone. Our staff-assisted solutions allow customers to speak directly with your employees over the phone enabling them to make secure card payments there and then. HIGHLIGHTS: Accept card payments over the phone Staff-assisted Digital channel shift SEMI-AUTOMATED IVR Perfect for businesses looking to combine the benefits of staff-assisted and automated IVR solutions. Our semi-automated IVR solutions allow customers to speak directly with your phone agent before transferring them to a PCI-compliant automated IVR solution to make the payment. HIGHLIGHTS: Accept card payments over the phone Semi-automated IVR De-scope your call centre from PCI Return caller to agent after payment FULLY AUTOMATED IVR Perfect for businesses looking to accept self-service card payments 24/7. Our fully automated IVR solutions enables you to free up internal resource by allowing the automated IVR system to take care of the entire customer payment. HIGHLIGHTS: Accept card payments over the phone Fully-automated IVR De-scope your call centre from PCI IVR handles the entire payment Our full range of Phone payment solutions Virtual Terminal Touch Tone CallSecure CallSecure Plus CallSecure Digital CallSecure Digital PLUS Our Virtual Terminal know as Paye.net is a browser-based solution that supports debit or credit card payments taken by a member of your staff. GET IN TOUCH TO FIND OUT MORE FEATURES Easy to install Prompt settlement Setup recurring payments Make full & partial refunds Pay for multiple services Comprehensive transaction reporting Making a difference to your business Expand your business Pay360 phone payment services are scalable and highly effective whether you take the occasional payment over the phone or have a call centre taking scores of calls each day. The simple-to-access web solution can be used from a laptop or a bank of PCs in a call centre allowing it to address the needs of a business large or small. Easy to use Pay360 telephone services can use Paye.net, a browser-based interface for capturing payments taken by you or your staff over the phone. All you need to take card payments by phone is a standard browser-enabled device and an internet connection. Real-time reporting Your customer’s payment details are passed in real time to the Capita system, giving you the ability to query and report on your transactions at any time. Our simple-to-use tools give you an accurate and instant view of your business’ performance. Generate repeat orders Pay360’s self-service telephone payment option uses touch-tone technology, which reduces call times, frees up staff and creates a 24/7 ‘virtual’ customer services advisor. This delivers an overall improvement to the customer experience and increases the likelihood of repeat business. ALL MAJOR CREDIT AND DEBIT CARDS SUPPORTED Interested in finding out more? Call us on 0333 313 7160 SPEAK TO AN EXPERT CALL US Sales 0333 313 7160 Support 0333 313 7161 FOLLOW US QUICK LINKS Careers Resource Hub Legal Privacy Notice Accessibility Cookies UK Modern Slavery Act Responsibility Sitemap © 2021 Capita plc. All rights reserved.