Born Free £ GBP ADOPT DONATE SHOP SUBSCRIBE OPEN MENU OUR FUNDRAISING PROMISE We will commit to high standards We will adhere to the Fundraising Code of Practice We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this promise We will comply with the law as it applies to charities and fundraising We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice. We will be clear, honest and open We will tell the truth and we will not exaggerate We will do what we say we are going to do with donations we receive We will be clear about who we are and what we do We will give a clear explanation of how you can make a gift and change a regular donation Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged We will ensure our complaints process is clear and easily accessible We will provide clear and evidence based reasons for our decisions on complaints. We will be respectful We will respect your rights and privacy We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request Where the law requires, we will get your consent before we contact you to fundraise If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the telephone, mail and fundraising preference services to ensure that those who choose not to receive specific types of communication don’t have to. We will be fair and reasonable We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs We will take care not to use any images or words that intentionally cause distress or anxiety We will take care not to cause nuisance or disruption to the public. We will be accountable and responsible We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive We will have a complaints procedure, a copy of which will be available on our website or available on request Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request. CONTACT US ANNUAL REPORTS FREQUENTLY ASKED QUESTIONS UPDATE DIRECT TO YOUR INBOX Sign up to get the latest Born Free news about our work and how you can help, delivered straight to your inbox. SIGN UP NEWS NEW FRENCH LAW TO PROVIDE GREATER P... Born Free welcomes new legislation which will bring an end to the use of certain wild animals for entertainment and fur ... READ MORE SOCIAL MEDIA "If winter comes, can spring be far behind?" ❄️🐻🌱☀️ ~ PB Shelly 📷 @OBRCRussia https://t.co/SMtCmdXaPo FOLLOW US @BornFreeFDN ADOPT DONATE SHOP FOLLOW US ON © 2021 - Born Free Foundation 2nd Floor, Frazer House, 14 Carfax Horsham, West Sussex, RH12 1ER The Born Free Foundation is a registered charity. (Charity Number: 1070906). Registered as a company limited by guarantee (Number 03603432) (England & Wales). Website by PMW Contact | Annual Reports | Captive Animal Report Form | FAQs | Leave a Legacy | Fundraising Promise | Privacy Policy | Equal Opportunities and Diversity Policy | Terms & Conditions | Sitemap | Careers We use cookies to improve your experience of our website. By clicking accept you consent to our cookie policy. You may block cookies at any time. For further details please see our policy. Accept