News Events Publications Media Donate Home Our service Get involved About us Join our team Contact us Home > About us > Who we are Who we are Share this page Think of the ambulance service and you’ll probably think of bright yellow vehicles and blue flashing lights, but there’s a lot more to us than that: We serve more than seven million people across approximately 5,400 square miles – the communities of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire and Glossop (Derbyshire). We receive approximately 1.3 million 999 calls and respond to over a million emergency incidents each year. We make 1.5 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments. We deliver the NHS 111 service across the region for people who need medical help or advice, handling more than 1.5 million calls every year. We employ around 6,300 staff in over 300 different roles. We have over 1,000 emergency and non-emergency vehicles operating across the North West. We have an annual budget of £357 million. Our headquarters is based in Greater Manchester but we’re spread all over the region with three emergency operations centres, three area offices, five NHS 111 sites, one support centre, two patient control rooms, two hazardous area response team (HART) buildings and more than 100 ambulance stations! Also in this section Who we are Our locations Our strategy, vision and values How we are doing Board of directors Valuing our staff Research and development Contact us General enquiries 0345 112 0999 These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111. How to find us Directions to our offices Help Privacy policy Freedom of Information Contact us Green Room © Copyright 2021 North West Ambulance Service NHS Trust . Lovingly crafted by Mixd