HOME ABOUT US NEWS CUSTOMER SERVICE Customer Service FCA Bank With National Customer Service Week 2021 (NCSW) taking place from 4th - 8th October, we wanted to take some time to talk about what excellent customer service means to FCA Automotive Services. Our customer service team work to be pleasant, polite and professional throughout all their interactions with our customers, and the hard work has paid off with a recent Customer Satisfaction score of 4.73 out of 5. Our customer service team is split across Collections, End of Contract and Service Centre. This means we are able to have dedicated specialists catering to our customer’s needs with the right training focused on the topic at hand. IN EVIDENCE Contact us Customer Financing Service INFORMATIVE Legal Notes & Transparency Modern Slavery Statement Privacy policy Cookies Company Data FOLLOW US ©2021 FCA Automotive Services UK LTD

HOME PRIVACY POLICY Privacy Policy 1. ABOUT THIS POLICY 2. WHO WE ARE 3.HOW AND WHAT PERSONAL INFORMATION WE COLLECT 4. HOW WE USE YOUR PERSONAL INFORMATION 4.1. Where required to perform a CONTRACT with you 4.2. Where there is a LEGITIMATE INTEREST 4.3. Where you have provided CONSENT 4.4. Where required to comply with our LEGAL OBLIGATIONS 4.5. Where it is in your VITAL INTEREST 5. OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION 5.1. Group companies 5.2. Our suppliers and service providers 5.3. Authorised dealers in our network 5.4. Third parties who provide products and services 5.5. Other ways we may share your personal information 5.6. Credit Reference Agencies (CRAs) 5.7. Fraud Prevention Agencies 6. WHERE WE STORE YOUR PERSONAL INFORMATION OUTSIDE THE EEA 7. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION 8. YOUR RIGHTS 8.1. Your ‘data subject’ rights 8.2. Accessing your personal information 8.3. Correcting and updating your personal information 8.4. Withdrawing your consent 8.5. Objecting to our use of your personal information 8.6. Automated decisions made about you 8.7. Erasing your personal information or restricting its processing 8.8. Transferring your personal information in a structured data file (data portability) 8.9. Complaining to the UK data protection regulator 9. SECURITY 9.1. Security measures we put in place to protect your personal information 9.2. Use of 'cookies' 9.3. Links to other websites 9.4. Social plugins 10. MARKETING 10. Marketing 10.1. Channels 10.2. Profiling 10.3. Opt out from marketing communications 10.4. Websites 10.5. Use of suppliers and agents to communicate with you for marketing purposes 11. CHANGES TO THIS POLICY 12. CONTACT OUR DATA PROTECTION OFFICER IN EVIDENCE Contact us Customer Financing Service INFORMATIVE Legal Notes & Transparency Modern Slavery Statement Privacy policy Cookies Company Data FOLLOW US ©2021 FCA Automotive Services UK LTD