About Products Forms News Resources Contact Us Request A Quote HomePrivacy Policy PRIVACY POLICY 12/9/2019 Smartrise Engineering, Inc Privacy Policy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make an inquiry from www.smartrise.us (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. “Google Analytics API” (Purpose: Analytics) Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. “Contact Forms” – (Purpose: Contacting the User) By filling in the contact form with you the user authorize this Application to use these details such as first name, last name, phone number, company name, address, state, email address, zip code, city to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. “Font Awesome” – (Purpose: Displaying content from external platforms) Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows this Application to incorporate content of this kind on its pages. “Google Fonts” – (Purpose: Displaying content from external platforms) Google Fonts is a typeface visualization service provided by Google LLC that allows this Application to incorporate content of this kind on its pages. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Inquiry Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Inquiry Information that we collect generally to fulfill any requests placed through the Site (including but not limited to processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: GOOGLE – https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, under GDPR you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. If you are a California resident, under CCPA you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. California residents may only make a personal information request twice in a 12-month period. Upon such request we will request that you verify your identity and we will respond within 45 days of receiving a personal information request. If you seek to request a personal information request, you may do so by mail or email at the addresses listed below. Smartrise Engineering, Inc. will not collect any personal information with the intent to disclose personal information to a third party for monetary or other valuable consideration. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. MINORS The Site is not intended for individuals under the age of 18. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at no-reply@smartrise.us or by mail using the details provided below: Smartrise Engineering, Inc. Marketing Department 1235 N Union Bower, Irving, TX, 75061, United States Products C4 ControllerAC TractionDC TractionHydraulic ControllerCar Top Controller BoxCOP Controller Products Custom CablingGroup ControllerHall BoardSmartConnectUniversal BoardSmartview 2.0 Monitoring News Smartrise Wins Best in Snow Start Spreading the News Smartrise C4 and Hydro:Evolved Controllers Now Come with 5 Year Warranty Company Request QuoteContactCareersSupport TicketCustomer SupportSmartrise F.A.Q Copyright © 2021 Smartrise Engineering, Inc. All Rights Reserved.