MENU COVID-19 Response Our Proactive Approach EmpRes Healthcare is committed to staying up to date with the latest state health department and CDC recommendations for protecting our employee-owners, residents, patients, and visitors. PER THE CDC, STATE, AND LOCAL GUIDELINES, VISITATION MAY BE PROHIBITED. PLEASE CONTACT THE CENTER DIRECTLY TO DETERMINE VISITATION GUIDELINES. To schedule a visit with your loved one and to stay up to date on COVID-19 changes at our locations, please download the How’s Mom app on your smartphone. For more information, including how to register, please call us directly. EmpRes Healthcare Information Hotline For other questions or inquiries regarding our COVID19 response, please call our EmpRes Healthcare Information Hotline EmpRes Healthcare Information Hotline 1-855-931-1341 Monday – Friday, 8:00am – 5:00pm PST (0800 – 1700 PST) Action Plan The well-being of our residents remains our top priority at EmpRes. In addition to the health safety practices we have in place, we’ve taken measures to boost morale, comfort, and engagement for our residents and employees. While we wish we could answer every question we receive, we are committed to protecting the privacy of our employees and residents. SCREENING TESTING PREVENTION EMPLOYEE EDUCATION COMMUNICATION SURVEY FINDINGS ENGAGEMENT COMMUNITY SUPPORT EmpRes remains up-to-date on screening requirements per the CDC, CMS, and State and local guidelines: Screening of employees and essential healthcare workers occurs at least every shift. Screening of residents occurs at least daily and in most cases every shift. Centers have implemented a two-step screening process for anyone visiting the Center, whether for essential healthcare visits, maintenance, or other needs. Workers are screened by phone and are then routed to a designated screening station for temperature checks before being allowed into resident areas. EmpRes locations have also adopted the latest technology to aid in the screening process and identify possible exposure risks to residents and staff. Events In a show of support and appreciation for our center staff, our Vancouver Service Office organized several “Salute to Healthcare Workers” events at our local skilled nursing centers in Washington and Oregon. We lined the streets outside of the buildings and offered cheers of support, encouragement, and gratitude for our frontline heroes during shift changes. Fort Vancouver Post Acute - Vancouver, WA Healthcare Heroes In May 2020 we launched our Healthcare Heroes campaign to recognize employee-owners who have gone above and beyond to care for residents, support team members, and demonstrate our Core Values of Integrity, Dedication, and Empathy. From the entire Executive leadership team to all of our employee-owners on the frontlines, thank you for everything you do as we fight COVID-19. Your strength, bravery, and commitment to our residents and each other is what makes us not only a great company to work for, but a great place to receive personalized and compassionate care. We are honored to work alongside you and are committed to fighting this battle with you. Thank you. LEARN MORE ABOUT HEALTHCARE HEROES FIRESTEEL HEALTHCARE CENTER (MITCHELL, SD) We love our local first responders! From CNAs and RNs, to Firefighters and Police Officers, and everyone in between who is fighting the COVID-19 fight, we salute you! FAQ WHAT IS CORONAVIRUS DISEASE 2019 (COVID-19)? HOW DOES COVID-19 SPREAD? WHAT ARE THE SYMPTOMS? HOW CAN I PROTECT MYSELF? WHAT IF I AM SICK OR DEVELOP SYMPTOMS? Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. COVID-19 Vaccine 5 REASONS WHY COMMON VACCINE QUESTIONS GETTING BACK TO NORMAL LEAD THE WAY! PROTECT YOURSELF, YOUR COWORKERS, YOUR PATIENTS, YOUR FAMILY AND YOUR COMMUNITY Ways to Help Thank you for your interest in helping our residents and staff. There are many ways you can offer assistance. Some are listed below, but feel free to reach out to your local Center or Agency for specific needs as well. We are all coping with our new normal during this COVID-19 pandemic, and life without visitors has changed the experience of our long-term care patients. We have been delighted with the outpouring of support from those in the community who want to bring light and positivity to patients of our skilled nursing centers during this difficult time. CARING CARDS AND FLOWERS DONATE ACTIVITY SUPPLIES DONATE MEALS TO NURSES WINDOWS OF HOPE POST ON OUR FACEBOOK MESSAGE BOARD FOLLOW US ON FACEBOOK Our residents and staff delight in receiving greeting cards, postcards, letters, and other messages of support and love from the community. To send us a message to a specific Center: Click Here to Find a Location Or, you can send your messages to our EmpRes Healthcare Vancouver Service Office. We will share the message with ALL our locations to share with their residents and staff. Thank you to Buds and Blooms for the show of support with flowers for our residents at Canterbury House in Auburn, WA! Your thoughtful donation is brightening up these gloomy days. Thank you to the local Safeway Florist for donating flower and balloons to all of our patients at Fort Vancouver Post Acute in Vancouver, WA. Your generosity of spirit has brightened their day! So appreciated! COVID-19 Feedback WE VALUE YOUR OPINION Have you experienced a positive response to COVID-19 at one of our EmpRes Healthcare or Eden Health locations? Let us know! Your feedback helps us continue to serve our residents and patients by providing the highest quality care. COVID-19 FEEDBACK FORM “My dad has [been a Resident at EmpRes] since January 2019. The care he receives there is wonderful. Each day when they enter the building they put their best foot forward and put their personal lives on hold to care for my dad and others. The communication is beyond any expectation anyone could possibly have. At the first sign of the Coronavirus pandemic, I received a phone call (ON A SATURDAY) to advise me of the actions they were taking to keep my dad and others safe. Then, two days later, I received the same message via US postal mail. Then a couple of days later I received another phone call to advise me of further actions they were taking. Then just yesterday I received the recorded call from EmpRes. I have respected efforts to keep everyone as safe as they can and have not visited my dad in person. I don’t need to worry about him because of the care he gets. They have offered to make SKYPE available to me and he is always free to use the Center phone to contact me and vice-versa. Thank you to everyone in your organization who do what you do each day to provide care for folks like my dad.” FAMILY OF A RESIDENT Firesteel Healthcare Center News & Press JANUARY 6, 2021 SEPTEMBER 1, 2020 AUGUST 28, 2020 AUGUST 25, 2020 AUGUST 21, 2020 JULY 13, 2020 MAY 13, 2020 MAY 7, 2020 APRIL 30, 2020 APRIL 7, 2020 MARCH 30, 2020 MARCH 13, 2020 MARCH 11, 2020 MARCH 9, 2020 MARCH 3, 2020 MARCH 2, 2020 On Wednesday, January 6th, 2021, Fort Vancouver Post Acute hosted its first COVID-19 Vaccination Clinic. A total of 114 people received the vaccine, including 38 residents and 40 FVPA staff members. Additionally, 36 staff members from EmpRes Healthcare’s Vancouver Service Office – FVPA’s parent company – received the COVID-19 vaccine, including several executives from the EmpRes Leadership Team. 2020 was without a doubt an extremely challenging year, having turned daily life upside down for millions of people in a short amount of time. After all of the stress, loss, and grief brought on by the COVID-19 pandemic, everyone is seeking to return to some level of normalcy, embracing friends and family, and living life once more – but it will take all of our tools to get there: practicing proper and regular hand hygiene, social distancing, wearing masks, and of course, getting vaccinated. Above all, the COVID-19 pandemic has demonstrated just how much of a group effort maintaining public health is in an interconnected global community. Healthcare workers in particular play an essential role in keeping their communities healthy. The COVID-19 vaccine empowers healthcare workers with an additional layer of protection for their residents, loved ones, coworkers, and of course, for themselves. For those who participated in the FVPA clinic, they feel a mix of thankfulness, pride, and hope. They are thankful for the opportunity to be among the first to receive the vaccine, proud to lead the charge against COVID-19 and hopeful for what the future holds after making COVID-19 a thing of the past. HOME NOTICE OF NONDISCRIMINATION PRIVACY PRACTICES COMPLIANCE HOTLINE FIND A LOCATION CAREERS Privacy & Terms © 2021 EmpRes Healthcare Management Web Design by Gravitate