EnglishEspañolРусский中文 A A A Login Search Member Providers Shop For a Plan Wellcare By Fidelis Care Medicare Advantage and Dual Advantage HOMEWellcare By Fidelis Care Medicare Resources View and download 2022 Medicare plan documents. *Looking for current-year, 2021 Medicare Documents? Click HERE 2022 Plan Documents Wellcare Fidelis Dual Access (HMO D-SNP) Plan 001 Wellcare Fidelis Assist (HMO-POS) Plan 002 Wellcare Fidelis Dual Plus (HMO D-SNP) Plan 003 Wellcare Fidelis No Premium (HMO) Plan 004 Wellcare Fidelis Patriot No Premium (HMO-POS) Plan 005 Wellcare Fidelis Dual Plus (HMO D-SNP) Plan 008 Provider and Pharmacy Directories Pharmacy Benefits Your pharmacy benefits are covered through CVS Caremark. Visit the CVS Caremark website. (By clicking this link, you will leave the Fidelis Care website.) Wellcare By Fidelis Care also provides an online form for Prior Authorization (PA) and supplemental medication requests: Drug Determination Form Free 24/7 Nurse Advice Line Health concerns don't always follow a 9-to-5 schedule. Thankfully, neither does our 24-hour Nurseline, free of charge for members. Medical professionals can answer your health questions and help set up doctor appointments. Call us toll-free: 1-800-247-1447 (TTY 711). 1-800-247-1447 Telehealth Services There are 2 ways for you to use your telehealth benefit from the safety, comfort and convenience of your home: Schedule a telehealth visit with your network primary care provider or specialist. Many Wellcare By Fidelis Care providers can make an appointment for a visit by phone or video. Through Teladoc, you can receive online care from board-certified, NY State-licensed doctors, 24 hours a day, 7 days a week. Before your first virtual care visit, download the Teladoc app or get started online by following the website link below. (By clicking this link, you will leave the Fidelis Care website.) Teladoc Login Extended Benefits Wellcare By Fidelis Care also offers case management to members by phone: Case Managers can provide support and assistance in identifying alternatives and resources when benefits have been exhausted. Case Managers are health professionals available to assist you in managing your health, learning more about your health or conditions, coordinating care with providers and receiving necessary services. To receive more information, please call our Clinical Services at the number below: 1-800-247-1441 Your Information is Protected The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral. To learn more about HIPAA and your privacy rights, visit the U.S. Department of Health and Human Services. (By clicking this link, you will leave the Fidelis Care website.) Disaster and Emergency Policy In the event of an emergency or natural disaster, WellCare By Fidelis Care is committed to helping you continue to access care easily. View Policy Additional Information Wellcare is the Medicare brand for Centene Corporation, an HMO, PPO, PFFS, PDP plan with a Medicare contract and is an approved Part D Sponsor. Our D-SNP plans have a contract with the state Medicaid program. Enrollment in our plans depends on contract renewal. From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends and on federal holidays. Non-Discrimination Notice and Language Assistance (PDF) Privacy Policy H5599_22060_2022 Last Updated 11.8.2021 Contact Us Join Our Team About Us Information for... Brokers Navigators Members Providers Insurance Help Renew Your Coverage Member Resources About Medicare Shop for a Plan Fidelis Care Tools Find a Doctor Get Coverage Make a Payment More Tools Fidelis Care Community News Events Blog By clicking on these links, you will leave the Fidelis Care website. Non-Discrimination Privacy Policy Disclaimer Site Map Integrity FIDELIS and FIDELIS CARE are trademarks of Centene Corporation © 2021 Centene Corporation