Ready to pay? About us Affordability Ways to pay Helpful links Coronavirus help FAQs Contact Frequently asked questions Trending FAQS - 1 December 2021 Who is PRA Group (UK) Limited? Why has my account been sold to PRA Group (UK) Limited? How do I manage my PRA Group (UK) account? How do I make a payment to PRA Group (UK) Limited? Accessibility How do you help customers with visual and hearing impairment? Complaints I have a complaint, what should I do? Contact methods How can I get in touch with you and what can you do to help? Payments How do I make a payment to PRA Group (UK) Limited? How do I make a single payment? How do I set up a payment plan? How do I adjust my payments? Disputes I dispute owing you this balance, what should I do? Financial difficulties Who can I speak to for help when dealing with creditors & what happens if I lose my job or become ill? General queries Who is PRA Group (UK) Limited and why has my debt been sold to them? How do I change my personal contact details? Who regulates PRA Group (UK) Limited? I’ve been contacted by another company regarding this account, what should I do? Legal I’ve received a letter saying my account is with your Investigation & Litigation Team, what do I do? Does the process work differently in Scotland? Does the process work differently in Northern Ireland? Insolvency I am in an IVA, Trust Deed or Bankruptcy – why am I receiving this letter from PRA Group? How will the sale of my account affect my IVA, Trust Deed or Bankruptcy? My IVA/Trust Deed completed successfully and this account was included, why has it now been sold? My IVA/Trust Deed has failed, what do I do now? What other correspondence might I expect to receive from PRA Group regarding this purchased account? Credit file How will my credit report be impacted by having a debt with PRA Group? Where can I check my credit report? The information on my credit report is not correct. How can I get this updated? Can I stop a CCJ appearing on my credit file? I have completed my insolvency (e.g. bankruptcy, individual voluntary arrangement (IVA), debt relief order (DRO), trust deed, debt arrangement scheme (DAS)). How will this show on my credit report? My account How do I manage my account? Where can I find my reference number or password? Why have you sent me a statement? My financial circumstances have changed, what should I do? How do I request written confirmation my account is closed? How do I change my payment plan amount or date? I have already appointed an advisor to deal with my finances, what should I do? Can I provide my income and expenditure details online? Can I see what information PRA Group (UK) Limited holds on me? I’ve been told my debt is unenforceable, what does this mean? Contact us? We're here to help - by phone, Live CHAT, Email, SMS and post. Contact About us Affordability Ways to pay Helpful links Coronavirus help FAQs Contact Privacy and cookie notice Terms & conditions Slavery & human trafficking statement Gender pay gap report UK tax strategy Careers Employee privacy notice PRA Group (UK) Limited Registered Office: Wells House, 15-17 Elmfield Road, Bromley, Kent, BR1 1LT. Company Registration No 04267803. PRA Group is a trading name of PRA Group (UK) Limited. VAT No 306919884. CSA Code of Practice Authorised and regulated by the Financial Conduct Authority (Reference No 718645) for accounts formed under the Consumer Credit Act 1974 (amended 2006). For the avoidance of doubt we are not associated or connected in any way with the Prudential Regulatory Authority. COPYRIGHT © 2021 PRA GROUP (UK). ALL RIGHTS RESERVED.