About Broker Resources Provider Resources 330-363-6360 Contact Us Account Login Notices Terms & Conditions Web Disclaimers We maintain high standards for the protection of your privacy when you use our website. The disclaimers described below explain how we collect and use your personal information, what you can expect from our website, and the steps that we take to protect your personal information. Your use of this website is subject to the terms and conditions contained in our policies and disclaimers. Your Information We do not collect your personal identifying information when you access this website unless: 1. You register to use the services offered on our website; or 2. You provide information to us in an e-mail; or 3. You are offered Enrollment Services You can have Your Say Limit Use of Information for Health Insurance Purpose We offer you certain choices in connection with the information we collect from you. You may request that we limit the collection, creation, disclosure, access, maintenance, storage and use of your Personally Identifiable Information** for the sole purpose of our assisting you in applying for health insurance or obtaining an eligibility determination, facilitating payment for your first premium, assisting you in updating or canceling your enrollment in a health insurance plan, and for performing other authorized functions specified in our agreements with CMS. You may request such a limitation by sending an email to the Contact Us section of the AultCare website or calling us at 330-363-6360 or 1-800-344-8858 (M – F 7:30 am – 5:00pm EST). **Personally Identifiable Information Some of the information we collect through your use of our Website or communications with us may personally identify you ("Personally Identifiable Information"). The types of Personally Identifiable Information you may submit in connection with use of the website include, but are not limited to: • contact information (such as name, address, email address and telephone number); • date of birth; • gender; • account passwords for the Website; • social security number; • health or medical history; and • geographic location. ‍ AultCare Web Services To register and use the password-protected services offered on this website, we collect the following information from you: First and last name, Insurance Member identification number, date of birth, company or employer name, and e-mail address. You will be asked to create a username, password, and reminder question with answer. All information provided by you to us will be used strictly for permitting you to use our website, for responding to your questions, for maintaining the functionality of our website, and for protecting the security of your personal information. We will store all information that you provide to us in a manner that protects the privacy and security of your personal information. We are committed to protecting the privacy of your personal information and we will not sell, transfer, or disclose your personal information, including your e-mail address, without your prior authorization, except when permitted or required by law. E-mail You may send an e-mail directly to us using the links provided on this website. If you provide your e-mail address, we may reply to you by e-mail. All information that you share with us is confidential in accordance with our policies and procedures. Depending upon the nature of your e-mail, we may dispose of your e-mail correspondence or retain it after we reply to you. Please note that certain e-mail applications may not provide full encryption or security during transfer to us. Therefore, please contact our Service Center by telephone if your question contains any information that you consider confidential. Telephone numbers are listed under the Contact Us section. Plan Enrollment Services For certain AultCare plan offerings, including Marketplace plans, we offer online enrollment tools to facilitate the application process. These tools will collect information necessary to complete the enrollment process including, but limited to, your name, address, contact information, age, and Social Security Number. These online tools are voluntary. If all of the requested information is not provided through the online enrollment tools, alternate methods of information collection may be used to compete the enrollment process. Cookies We use cookies on both the public access and password-protected areas of this website. A “cookie” is a piece of data that transfers to your computer when you visit or access a website. Cookies do not collect personal information from you. We use cookies to make this website easier for you to access by customizing certain functions, such as saving usernames and passwords. Cookies also help us to improve our website by providing information on use of the website, as well as functionality of the website. Terms and Conditions for Use of our Website This website is owned and operated by AultCare Corporation for the use of its members, providers, employers, and other interested users. We reserve the right to alter or discontinue any aspect or feature of this site without notice and at our sole discretion. We retain the right, but not the duty, to monitor this site for any and all purposes. Any monitoring of this website will be conducted in compliance with all applicable privacy regulations. You agree to use this website only in the manner for which it was intended. Certain functions of this site are available only to authorized users with prior security clearance. You expressly agree to use this website at your own risk. Neither the company, nor its employees, officers, agents, business partners, or affiliated institutions, is liable in any way for any errors, omissions, interruptions, deletions, defects, delays in transmission, computer virus, etc., that may result from the use of this site. We strive to maintain this site in an accurate and current manner; however, we do not guarantee the accuracy of any information, service, or merchandise provided through this site. This website may contain links to other Internet websites that are provided solely for your convenience or interest. We make no warranties or representations as to the content of any website accessed through these links, and assume no liability or responsibility for the accuracy, legality, or decency of any site you may access through the website. Similarly, if you have accessed this website as a link provided by another Internet site, this in no way or manner indicates any endorsement, approval, association, obligation, responsibility or liability of, by or for, AultCare Corporation and the operator of the website providing the link. This disclaimer applies to any damages or injury caused by any failure of performance, error, omission, interruption, delay of transmission, etc., whether for breach of contract, tortious behavior (including strict liability), negligence, or any other cause of action. Neither the company, nor any person or entity involved in creating or producing this website, or the content herein, is liable in contract, tort, or any other legal theory of liability for any economic or non-economic damages, including but not limited to, direct, indirect, incidental, special, punitive, consequential, or similar damages, arising out of the use or an inability to use this website. AultCare Corporation is incorporated under the laws of the State of Ohio. This website is operated and controlled by AultCare corporate headquarters in Canton, Ohio. The terms and conditions of this website are governed and construed in accordance with the laws of the State of Ohio. Any action related to matters on this website shall be brought in state court in Stark County, Ohio or in federal court in the United States District Court, Northern District of Ohio. «CT2:531788_v1» AultCare Phone: 800-344-8858 330-363-6360 TTY: 711 24-Hour Nurse Line: 866-422-9603 330-363-7620 Customer Service Hours: Monday - Friday 7:30 am - 5:00 pm EST Mailing Address: 2600 Sixth St S.W. Canton, OH 44710 IRS Notice 2020-76 AultCare Insurance Company will not be automatically mailing 2020 Form 1095-Bs to members. However, upon request, any applicable members can have their 2020 Form 1095-B. To receive your 2020 IRS Form 1095-B, submit the request via our CONTACT US on our website or send the request to: AultCare Insurance Company 2600 Sixth ST SW Canton, OH 44710 You can also call us at 330-363-6360 or 800-344-8858 with any questions. Your request will be furnished within 30 days of receipt. Additional Resources HIPAA Privacy Policy Terms & Conditions Language Access Quality Careers COVID-19 Information Social Non-discrimination Notice AultCare/Aultra complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation, gender identity, or sex. AultCare/Aultra does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. AultCare/Aultra provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). AultCare/Aultra provides free language services to people whose primary language is not English, such as: Qualified interpreters and information written in other languages.If you need these services, or if you believe that AultCare/Aultra has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can contact or file a grievance with the: AultCare/Aultra Civil Rights Coordinator, 2600 6th St. S.W. Canton, OH 44710, 330-363-7456, CivilRightsCoordinator@aultcare.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights staff is available to help you.You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html © 2021 AultCare. All rights reserved.