Castle Trust Bank Omni Capital Retail Finance Hamburger About Us Savings Traditional financial service providers are often burdened with costly overheads including expensive branch networks, inflexible technology and huge armies of people. At Castle Trust Bank, we keep our overheads to a minimum and we use savings proceeds to fund our flexible lending solutions. In the past, we offered investment products to our customers which proved very popular. As a bank, we now offer savings accounts, giving our customers the added benefit of FSCS protection for their deposits. Our history means that we have a strong understanding of what our customers need and have built our savings range with those customers and their needs front of mind. In a complex world, we strive for openness and clarity. We place the highest importance on treating our customers fairly not just because it's the right thing to do but because we know that the trust of our customers is crucial to our future success. Mortgages We recognise that for many mortgage customers, traditional solutions don't cut the mustard. These customers can often have high quality assets but unconventional income and so find it difficult to borrow at reasonable rates and on sensible terms. What experienced buy to let investors, high net worth* individuals and business owners need is lending with imagination. They need a lender that recognises cash flow and net worth are not the same thing. They need a lender that is flexible in their approach and makes considered, logical decisions. Castle Trust Bank is that lender. * Subject to compliance with regulatory requirements. Please note that an APRC is generated as part of the application process. Retail Finance We also offer point of sale finance through our Omni Capital Retail Finance arm. Partnering with retailers nationwide, we support their business by offering finance plans to their customers. Our OmniPort technology gives retailers paperless credit approval which fits seamlessly with their sales processes and customers can use our dedicated customer portal to keep up to date with their loans. Skilled and experienced team Castle Trust Bank is led by an experienced team of senior executives from a broad range of backgrounds. We take the best of our combined experience in product design, finance, technology and operations to deliver exceptional value to our customers. Executive management team Martin Bischoff Chief Executive Officer Martin joined Castle Trust Bank as Chief Executive Officer in May 2018. With a background in the retail banking sector, he brings a wealth of experience. Previous roles include Managing Director Retail Distribution at Santander, as well as director roles within the Royal Bank of Scotland Group both in the UK and USA. Over the years, he has led transformational change programmes across all channels. Martin is a Fellow of the Chartered Institute of Bankers in Scotland. Paul Lloyd-Jones Chief Financial Officer Paul joined Castle Trust Bank in May 2018 and was appointed to the Board in May 2019. He held roles within Barclays Bank over the previous ten years, most recently as Managing Director, Business Planning and Analytics for Barclays Group Financial Control, and before that as Finance Director, Barclays Investment Bank – Markets. Prior to this, Paul was a senior finance manager at Santander, having trained at Deloitte. Helen Hancock Chief People Officer Helen joined Castle Trust Bank in September 2020 to shape the people strategy for the next stage of the Bank’s journey. She has over 25 years’ experience working in HR, most recently as the Chief People Officer at Amigo Loans prior to which she was HR Director at the AA. Helen has held senior HR and Change roles at British American Tobacco, Alldays Convenience Stores and B&Q. She has a postgraduate degree accredited by the Chartered Institute of Personnel & Development from Solent University. Andrew Macdonald General Counsel Andrew joined Castle Trust Bank in January 2015, having previously held the role of Head of Legal at Europe Arab Bank where he was responsible for the Legal Operations of the Arab Bank group throughout Europe. Prior to this, he had worked in private practice at the law firms Slaughter and May and Sidley Austin where he had advised clients worldwide on a wide variety of banking and financial services matters. Andrew is a Solicitor with a Jurisprudence degree from Oxford University. Caroline Baker Head of Compliance Caroline joined Castle Trust Bank in 2016. She has spent 18 years working in regulated financial services firms, including 8 years at Barclays, both in retail and private banking. In addition to her extensive experience in Compliance, she is also Castle Trust Bank’s Money Laundering Reporting Officer and is responsible for CASS Oversight. She holds a Bachelor of Laws degree, a Professional Postgraduate Diploma in Governance, Risk and Compliance and is a Fellow of the International Compliance Association. Barry Searle Managing Director, Property Barry joined Castle Trust Bank in May 2014, having previously been a Founding Director of Portillion, a start-up mortgage and savings bank, which closed in 2012, then Chief Operating Officer of Legal & General’s Mortgage division until December 2013. Barry was Operations Director at Private Label Mortgage Services, the UK’s largest independent mortgage packager when bought by GMAC RFC in 2000. He became Marketing Director, then Chief Operating Officer in 2003. From start-up in 2000, GMAC RFC was the tenth largest UK mortgage lender in 2006. Jon Higgs Chief Risk Officer Jon joined Castle Trust Bank in May 2016, having previously worked at the Bank of England where he performed a range of deposit-taker supervisory roles before leading the Bank of England’s project to implement the European legislation, CRD IV in the UK. His previous roles have been in credit risk at the FSA and Barclays Bank. Jon holds the Professional Risk Manager qualification and has a Masters in Financial Risk Management from the ICMA centre at Henley Business School. Ronnie Denholm Managing Director, Omni Ronnie joined Castle Trust Bank in March 2019, with over 30 years’ experience in banking and consumer finance at Barclays and American Express, and a focus on providing innovative solutions for customers. He held Managing Director roles at Barclays Partner Finance, one of the UK’s largest point-of-sale companies offering consumer lending and payment solutions, where he was responsible for the business’s transformation from loss-making to significantly profitable, and at Barclays Digital Marketplace, a data-driven online e-commerce business providing customer acquisition and retention capabilities to retailers. He is a qualified Chartered Accountant. Nick Bennett Chief Technology and Operations Officer Nick joined Castle Trust Bank in March 2021, having previously held senior leadership roles at Tandem Bank and Santander. At Tandem, he was COO with oversight of Operations, IT, Information Security and Supplier Partnerships, leading on creating strategy and plans that supported Tandem’s growth. At Santander, he was Director of Change Management, then COO of its SME and Corporate Bank, where he was in charge of the bank’s significant investment in both its technology and operations as part of a rapid growth in its franchise. Previously, Nick worked in management consulting for both Accenture and EY. He holds an MA from the University of Oxford and an Executive MBA from IE Business School. Toby Lovell Chief of Staff Toby joined Castle Trust Bank in June 2018, having spent a decade with Nationwide Building Society in a variety of roles based in the retail branch network, commercial property and strategy. Toby played a key role in the creation and launch of UK Finance in 2017 and went on to join Virgin Money working on its business banking proposition. He is Treasurer of the charity Holloway Neighbourhood Group, a chartered financial analyst (CFA) and holds a degree in economics from Cambridge University. The journey so far Castle Trust Bank was launched as 'Castle Trust' in October 2012 with backing from leading US private equity firm J.C. Flowers & Co., initially offering investment products and specialist mortgage finance. J.C. Flowers & Co. continue to be Castle Trust Bank's principal shareholder to this day. As the business grew, it expanded its operations with the acquisition of Omni Capital Retail Finance in 2017, adding point of sale finance to its range of services. In 2018 we were delighted to be invited to pursue an application for a banking licence, and in June 2020 we became Castle Trust Bank – a fully authorised bank. We’ve offered new fixed-term, fixed rate savings accounts to existing customers since the end of 2020, and launched online savings accounts to new customers in August 2021. Our administration hub in Basingstoke and our City of London office already serve over 200,000 customers across our savings, specialist mortgage finance and retail finance arms. Our most recent Net Promoter Scores of +28 for our savings business, and +70 for Omni demonstrate the high level of service we provide to our customers - and our status as a bank provides a springboard for our plans to grow. As at 30 September 2020, our customers held over £600 million of fixed term, fixed rate savings with us. Our total property loan book stood at over £450 million, alongside our retail finance loan book of more than £115 million. Our ambitious growth strategy is overseen by an experienced and prestigious Board, chaired by Richard Pym. See full details of our Board of Directors here. To find out more about the latest financial performance of Castle Trust Bank, the latest annual report and accounts and Pillar 3 disclosures can be found here. Castle Trust Bank is proud to have signed the Women in Finance Charter. Our values Our values are a key part of our culture and drive everything that we do. Our values are: Customers First - we place customers at the heart of everything that we do. Forward Thinking - investing in our people, our business and our future. Professional Pride - we treat people the way we want to be treated and we take pride in everything that we do. Achieve Together - one team, making a difference. Open and Transparent - we're approachable, authentic and open minded. We hope that you see these values in action every time you interact with Castle Trust Bank and we welcome your feedback on how we are doing. Looking for more information on our financial strength? Mortgages Your home may be repossessed if you do not keep up repayments on your mortgage. Loans are subject to status, terms and conditions. This website is for information purposes only. If you are in any doubt regarding suitability of our products please seek advice from an accredited independent mortgage adviser. Savings Your eligible deposits with Castle Trust Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information about the compensation provided by the FSCS, refer to the FSCS website at fscs.org.uk. Savings About Savings Useful Links FSCS Information Savings Documents Help and FAQs Find Out More About Us Lending Contact Us Log in Call us on: 0808 164 5000 Intermediaries Are you an intermediary? Go to Intermediaries Castle Trust Bank means Castle Trust Capital plc, a company incorporated in England and Wales with company number 07454474 and registered office at 10 Norwich Street, London, EC4A 1BD. Castle Trust Capital plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under reference number 541910. © 2021 Castle Trust Bank. 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