New customer? Apply here… Sign In | Contact us 01707 292300 Quick order Home Shop Services Special offers FAQs My account Basket 00 Customer Service Our friendly Customer Service team is available to offer advice and assistance, whilst our Projects team are on hand to aid with larger capital purchases. If you have any questions or queries, get in touch with us info@hertsfullstop.co.uk or call us on 01707 292300; we would love to hear from you. Delivery Returns Payment We offer free delivery on all purchases, with no minimum order value. Our deliveries are fulfilled by our in house team of drivers, who are famed for their friendly and helpful service. Keep your eyes peeled for our Herts FullStop vans as they travel through your county. Frequently Asked Questions Here are a few questions we get asked a lot. They may help to answer your enquiries. Q: How do I register with you? A: New customers should click on "My Account" and click on the "Apply for an Account" button and follow the instructions to complete your application. If you are an existing customer, but you do not currently have a web account you should click on "My Account" and click on the "Apply for an Account" button, then scroll to the bottom of the page and click on the "I am an existing customer who wants to apply for a online account" button. Then follow the instructions. Q: How do I place an order with you? A: Once you are registered you can place an order by telephone, fax or via our website You can also email your order to sales@hertsfullstop.co.uk Please include the following when placing your order:- • Your account number • Your establishment’s name & address • Your order number reference • Contact name, telephone number & email • Catalogue product code(s) & quantities required • An expenditure code, where applicable Q: Can I track my delivery? A: If your order is for a Stock Item, it will be delivered on your scheduled delivery day, if your order hasn’t arrived by 4pm, please contact customer services on using the number at the top of this page, please have your account number and order number ready. If your order is for a Non Stock Item (NSI) delivery will be direct from the supplier, delivery times will vary depending on the type of products on order, please have your account number and order number ready and we can chase this up for you, call us using the contact number at the top of this page. Q: Do you charge for delivery? A: Standard delivery Is free of charge, with no minimum order value Orders must be placed by 4pm, 48 hours prior to your scheduled delivery day Q: When will my delivery arrive? A: Stock Items Your delivery will arrive on your scheduled delivery day (s) providing your order is placed by 4pm at least 48hrs prior to your scheduled delivery day If you are unsure of your delivery day – please call Customer Services using the contact number at the top of this page. NSI – Non Stock Items These are delivered directly from the supplier, delivery times will vary from different suppliers, please check the delivery symbol for an estimated delivery time Please note that delivery times will be extended during the busy periods Q: Can I collect my order? A: Yes you can Need your items in a hurry? We offer a same day collection service from Action Point – Mundells, Welwyn Garden City You must telephone your order by 2pm and allow 2 hours before collecting your goods Last collection is at 4pm Click & Collect – Next Day Service - is available from Mundells Welwyn Garden City only. Place your order by telephone, fax or online by 4pm to collect your order after 9am the following working day. Collection times may vary during busy periods. Q: How do I return something to you? A: No quibble returns If something we have supplied is damaged, faulty or unsatisfactory, we can arrange an exchange, repair or simply refund the cost of the item in full If you have ordered something in error or simply changed your mind, please make sure that the item is unused and still in it’s original packaging Please call customer services using the contact number at the top of this page to arrange a collection. Q: How do I get there? A: Herts FullStop Mundells, Welwyn Garden City, Hertfordshire, AL7 1FT By road: From A1 (M) Junction 6. At exit 6, keep left onto ramp towards A1000/Welwyn Garden City/Welwyn. At the roundabout take the first exit onto A1000 (Hertford Road). At the next roundabout take the second exit onto A1000 (Bessemer Road). Follow the A1000 over the the next two roundabouts. At the next roundabout, take the first exit onto A1000 (Mundells). Q: How do I make a payment? A: Payment is due within 28 days from the date of invoice. If you choose to receive your invoices by post then they will posted out soon after the end date of the calendar month in which delivery was made. If you choose to receive your invoices by email and you are a daily invoice customer they will be available to download the day after the delivery was made. Payment details can be found on the reverse of your invoice. Please make your payment to: - Hertfordshire County Council Payment should be sent to: Hertfordshire County Council SERCO Managed Services County Hall Hertford SG13 8TN Q: How do I get a COSHH / MSDS / Safety Data Sheet? A: ALL COSHH sheets are available on our website. Please type in the product code in the search bar to find the specific COSHH sheet you require. If it is not available for any reason please contact Customer Services on 01707 292 300. We also have COSHH information wall planners available. Please use code: - 305 760 on your order Read more → More questions like this Get in touch Can't find the answer to your question? Fill in the form below and someone will get back to you shortly What is the enquiry regarding? Purchasing Products Registering Delivery Returns General Information Services - Cleaning Services - Grounds Maintenance Services - Furniture Installation Services - Fleet Services Services - Design and Print Services - Soft FM Where did you hear about us? Online Search Account Manager Postal Marketing Email Marketing Social Media Other (please specify below) Submit question Popular links Downloads About Us Careers Customer Service Privacy & Cookies Terms & Conditions Contact details We are always keen to hear your views on the products and services supplied by Herts FullStop. Head Office Mundells, Welwyn Garden City AL7 1FT 01707 292300 info@hertsfullstop.co.uk Latest news We'll be updating the news soon... View all news → Some of the cookies we use are essential for parts of the site to operate and have already been set.You may delete and block all cookies from this site, but parts of the site will not work.To find out more about cookies on this website, see our privacy policy. I accept cookies from this site