support center Contact Support support centerContact Support Contact Support Merchant Support CardPointe Support ISV Merchant Support Developer Support ISV Partner Support Partner Solutions © 2021 Copyright CardConnect Privacy PolicySite Map Can’t find what you’re looking for? Here’s how you can get directly in touch with our support teams. Merchant Support 877.828.0720 Give a shout to our Merchants Solutions team if you'd like to make changes to your existing merchant account. Business Hours: 24/7 CardPointe Support 877.828.0720 cardpointesupport@cardconnect.com Reach out to the CardPointe Support team if you need assistance with a product from the CardPointe suite. Business Hours: 24/7 ISV Merchant Support 877.828.0720 If you use a software platform that is integrated with CardConnect, our ISV Merchant Support team can answer your questions and make sure you never miss a sale! Business Hours: 8:30 a.m. to 5:30 p.m. ET Emergency Support: After 5:30 p.m. ET Developer Support integrationdelivery@cardconnect.com Get in touch with the Integration Support team if you have questions about our APIs, or need help integrating our Gateway, Devices or Hosted iFrame Tokenizer. If you're currently a Partner, please contact isvintegrations@cardconnect.com for your API and integration-specific questions. ISV Partner Support 484.581.7690 isvsupport@cardconnect.com Contact the ISV Support team if you’re one of our integrated software partners and have questions about our APIs, Bolt P2PE, or accessing CoPilot, our customer and account management application. Partner Solutions 877.828.0730 partnersolutions@cardconnect.com The Partner Solutions team is dedicated to helping our sales partners and agents with any questions related to any of the services we offer, the CardPointe platform and navigating our partner portal CoPilot, for access to things like residual reporting. If none of these fit your needs, please email info@cardconnect.com with your inquiry. Send Feedback Feedback Submitted Error Submitting Feedback

All Systems Operational Uptime over the past 60 days. View historical uptime. CardPointe Gateway Operational Bolt Operational CardPointe Desktop Operational CardPointe Mobile Operational CardPointe Terminal Operational CardPointe Hosted Payment Page (HPP) Operational CardPointe Digital Application Operational BluePay Gateway ? Operational CoPilot Operational Phone Support ? Operational Processors Operational UAT (Testing) Operational iFrame Tokenizer Operational 60 days ago 100 % uptime Today ← Incident History Powered by Atlassian Statuspage ← Back to Cardconnect.com Support Documentation CardPointe CardConnect is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA. and Synovus Bank, USA, Columbus, GA. © Copyright 2018 CardConnect. All rights reserved.