Home page Home offers Business offers Customer area Initiatives TV spot Documentation Various documents Service charter On the left is the table relating to the automatic indemnities that the AMG will pay, in the event of non-compliance with the relative specific level, to the end customer. Call center quality survey In fulfillment of the obligations established by the resolution of the Authority for Electricity and Gas 18 November 2008, ARG / com 164/08, published in the Official Gazette no. 2 Ordinary supplement no. 4, of January 3, 2009, the information pursuant to art. 13 of the Legislative Decree of 30 June 2003, No. 196 (Code regarding the protection of personal data). End customer insurance Anyone who uses methane gas or other type of gas supplied through urban distribution networks or transport networks, even occasionally, automatically benefits from insurance coverage against gas accidents, pursuant to resolution 223/2016 / R / gas of 'Authority for Electricity, Gas and the Water System. The insurance coverage is valid throughout the national territory; it excludes: a. end customers of methane gas other than domestic customers or domestic condominium customers equipped with a meter of class higher than G25 (the meter class is indicated in the bill); b. consumers of methane gas for motor vehicles. The guarantees given concern: civil liability towards third parties, fires and accidents, which originate in the systems and appliances downstream of the gas delivery point (downstream of the meter). The insurance is stipulated by the CIG (Italian Gas Committee) on behalf of end customers. For further details regarding the insurance coverage and the forms to be used for reporting a possible claim, the Energy Consumer Desk can be contacted on the toll-free number 800.166.654 or using the methods indicated on the website www.autorita.energia. it. Insurance contract Gas end customer insurance policy. Civil liability, fire and accidents. Accident Report Form (MDS) Form to be used to report claims. In the event of a claim, it is necessary to contact the CIG (www.cig.it) which, in order to assist customers in starting the compensation procedures, has made available the toll-free number 800 929286, the e-mail address (assigas @ cig.it), the form for reporting the claim, the extract from the civil gas final customers policy and the insurance contract. Post meter safety assessments Annex F 40 Information attachment for requests for estimates of works received by AMG GAS. CIG Guidelines No. 11 EXECUTION OF THE DOCUMENTAL ASSESSMENTS OF THE SAFETY OF GAS UTILITY SYSTEMS pursuant to the resolution of the Authority for Electricity, Gas and the Water System February 6, 2014, 40/2014 / R / gas. Company Contacts Information Documentation Società soggetta ad attività di direzione e coordinamento di Edison S.p.A. Capitale sociale EUR 100.000 i.v. - R.E.A. di Palermo n. 231830 - Codice Fiscale e Partita IVA n. 05044850823 Modello di Organizzazione D.L. 231/2001 Codice Etico Privacy Policy Reclami Hai bisogno di informazioni sulle nostre offerte? Lascia il tuo numero Sarai ricontattato da un nostro operatore dal lunedì al venerdì, dalle 8:30 alle 16:30. Nome * Numero * Privacy * Autorizzo per accedere a questo servizio Per informazioni su nuovi impianti, consumi, bollette, letture e verifiche contatori chiama il numero verde 800 773399 o consulta l'apposita sezione Contatti. * Pursuant to Legislative Decree 196/2003 on privacy, I authorize AMG Gas to contact me to receive information on offers