GET A QUOTE ABOUT HOW IT WORKS OUR POLICIES GET IN TOUCH LOGIN Frequently asked questions My Policy have got the answer! Q.My dashboard isn't working - I can't log in? You can access your dashboard through this is link: http://dashboard.mypolicy.co.uk/. If you have forgotten your password or do not have it, you can request a new password using the ‘Forgotten your password?’ option. Please note: If you have provided us with a new email address, this might be used as your new username to log in. Q.Do I have to wait for the Telematics Device to be fitted in order to drive my car? You don’t! As soon as your insurance has gone through and we can see its operational you can drive your car. Either our box company will ring you to organise an appointment and fit the box within 7 days after purchasing the policy or we will send your device in the post whereby you fit it yourself.. Easy peasy. Q.Can I modify my vehicle? Unfortunately, no vehicle modification are accepted under the majority of our policies. If you have any questions about what you think would or wouldn’t be a modification, please call us and we can help you. Q.How do I make changes to my policy? Any changes to your policy will have to be made with our customer service advisors over the phone. We can assist with any quotes or processing, so please call the office so we can help. Please note: there are some cars we cannot insure, so please check with us first. Q.I have a new registration plate, what do I do? It is important to know, if you change your registration and have not informed us, you won’t be insured correctly; you may even be pulled over by the police. If you know you are swapping your registration, please call us so we can amend your insurance policy. Keep in mind, with any changes there will be an administration fee involved. Q.Will my premium go up or down throughout the year because I have a Telematics Device? Unless you have made any active changes to your insurance, your policy will remain the same throughout the year. Drive safely and manage your driving score, and you could get extra discounts when you renew. Q.I can’t access my insurance documents All of your insurance documents are sent through a secure vault system. You will be sent an email with a link and a pin number to your mobile, in order to access them. If you have forgotten your pin number, there is an option to resend it when you click on your emailed link. If you still don’t have any luck, please contact us and we can arrange them to be sent again. Q.Can I insure a Category C/D vehicle? You can! Insuring these category vehicles will have no effect on your initial premium. However, in an event of a claim should you be paid out for your vehicle, the insurer may value your vehicle as less than expected. You might also be requested to provide an up to date MOT certificate. Q.What does my Telematics Device measure? Your device measures: The speed, whether your sticking to the speed limit of the road you are travelling on. The Smoothness, you are in control of your driving and no erratic behaviour. The Usage, the areas, the length of your journey and high risk times. There is also an overall score, which can be broken down into the week, quarter etc. You will be able to monitor you’re driving as you go along your policy, through an online dashboard Q.Does it matter where I keep my car overnight? It does! You will need to disclose the correct address where your vehicle will be kept. We can monitor the postcodes throughout the insurance. Usually, we advise to keep your vehicle at least 4 days at your originally disclosed postcode. Please note: Failure to supply the correct information can invalidate your insurance and your insurer may even decide to refuse to deal with a claim. Q.I need to buy more miles… The price per thousand miles can be found via your online dashboard and can also be purchased online: HTTP://DASHBOARD.MYPOLICY.CO.UK/ Alternatively, you can call our office to quote and process. There might be a potential to add the amount over your direct debit as well, depending on circumstances. Please note: Miles are non-refundable once purchased. If you have exceeded your miles, you will need to purchase further miles within 7 days or the policy will be cancelled. Please call our office at this point to discuss and purchase. Q.What happens if I speed? Quite simply you should always abide by the Highway Code. Speeding is illegal. We do use speed as a measure that contributes to your overall journey score. Dependent on the severity of the event and impact it has on your journey score, high journey scores can lead to cancellation of your policy, give us a call if you want to discuss this further. 50% over the intended road speed would result in cancellation of the policy. Q.I have been involved in an incident? If you have had an incident, you will need to report this to ourselves and your insurer. Even if you are not claiming, you are still required to report any incidents that you are involved in. You can find out who you are insured with via your insurance documents. Find out how to make a claim Q.What happens at renewal? If your policy started on or after 01/05/2019, We previously told you your policy would auto renew; however, we have decided to no longer auto renew our motor insurance policies. This means you will need to call us on 0330 100 2337 to renew your policy to make sure you are not left without cover. Q.Previous Insurance Policy Cancelled If you have had a previous policy cancelled by an insurer, depending on the circumstances we may not be able to insure you. If you are unsure when quoting, please contact our customer service team to check before paying for the policy. Q.Fronting We must make you aware of a practice whereby an experienced driver – often a parent – tried to save money by saying they are the main user of a vehicle which is in fact driven by a younger or other high-risk motorist. This practice is known as ‘Fronting’ and is illegal and could invalidate your insurance, meaning that your policy could be cancelled, claims declined and you could be liable to pay back any costs incurred by your insurer. Q.Disclosing Proof of No Claims You can only use your no claims discount on one vehicle at any one time so unfortunately, you cannot use your no claims discount twice. If you disclose any no claims discount that is still linked to another policy that is still running, we cannot accept. However, you will be able to start earning another no claim discount on your new policy. Q.How do I cancel my policy? You can phone our customer service number to cancel your policy verbally on 0330 100 2337. Alternatively, you can download a cancellation form here: Get your form and send it to cancel@mypolicy.co.uk. You will need to print out the form and then sign and date it by hand. (If you don’t have a printer, copy the document by hand and take a picture using a smart phone). Please note: we can only process cancellations before 4:30pm, Monday to Friday. Therefore if we receive instruction after this time, the cancellation will be effective from the next working day. Q.Can I protect my no claims bonus? Depending on your eligibility, you may be able to protect your no claims bonus. Please see your policy booklet for details of the relevant criteria. No claims bonus protection allows you to make one or more claims before your number of no claims bonus years falls. Please see your policy booklet for details of the step-back procedures. No claims bonus protection does not protect the overall price of your insurance policy. The price of your insurance policy may increase following an accident even if you were not at fault. Can't find what you are looking for? As a result of the COVID-19, we have had to temporarily amend our weekly opening hours. Monday to Friday from 9am to 5.30pm until further notice. We apologise for any inconvenience this may cause you. Get in touch with us About MyPolicy About Us Contact Us What is Telematics Frequently Asked Questions Legal Telematics Car Insurance Terms and Conditions Telematics Commercial Vehicle Terms and Conditions General Terms of Business Agreement Cookie Policy Privacy Policy Useful Links Online Dashboard Make a Claim Policy Documentation Helpful Tips For Young Drivers How to make a complaint Get a Quote Site Map As a result of the COVID-19, we have had to temporarily amend our weekly opening hours to Monday to Friday from 9am to 5.30pm until further notice – we apologise for any inconvenience this may cause you. Say Hello My Policy Limited is registered in England & Wales (No. 3019643) and authorised and regulated by the Financial Conduct Authority (FRN 307350). The Financial Conduct Authority's Register can be accessed through www.fca.org.uk/register. My Policy Limited offers general insurance policies from a limited number of insurers. © 2017 My Policy Limited. 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