HOME PLAN YOUR VISIT FAQS BUY TROUT ONLINE LIVE FISH DELIVERIES FARMERS MARKETS CONTACT Book a BBQ Create account | Log in 0 View basket Privacy Last modified 10th March 2020 1 Contents 1. Contents 2. Introduction 2.1 Data controller 2.2 Lawful basis for processing 2.3 Individual rights 2.4 Security 2.5 Disclosures 2.6 Changes to this privacy policy 3 Cookies 4 Data collected by our shop 4.1 Accounts 4.2 Orders 4.3 Payment through ePDQ 4.4 Payment through First Data 4.5 Payment through Global Iris 4.6 Payment through PayPal 4.7 Payment through PayVector 4.8 Payment through Sage Pay 4.9 Payment through Worldpay 4.10 Payment through Retail Merchant Services 5 Data collected by third parties on our behalf 5.1 Spoton.net 5.2 Cloudflare 5.3 Google Analytics 6 Other data collected by third parties 6.1 Mapbox maps Introduction We protect your personal data in line with the requirements of the General Data Protection Regulation (GDPR). The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights. Data controller The data controller responsible for this website is Bradvine Ltd., who can be contacted at Bibury Trout Farm Summer Lake Spine Road, South Cerney, Cirencester, Gloucestershire, United Kingdom, GL7 5LW. 04255679. This website contains links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website. Lawful basis for processing For each method by which we collect personal data, this privacy policy documents our lawful basis for processing the data. Where we rely on your consent to process your data, we explain how you can withdraw your consent and delete your data. We have the ability to enforce & protect our legal rights. We haven’t reserved right to transfer data on sale of business. Individual rights The GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us. In some cases you can also exercise your rights through automated systems, as described at the relevant points in this privacy policy. i. The right to be informed ii. The right of access iii. The right to rectification iv. The right to erasure v. The right to restrict processing vi. The right to data portability vii. The right to object viii. Rights in relation to automated decision making and profiling. Security The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. We use Transport Layer Security (TLS, also known as SSL) to encrypt any data you supply to us through our website. Additional technical measures are described at the relevant points in this privacy policy. Disclosures In addition to any sharing of data described elsewhere in this privacy policy, we may disclose data for legal reasons. If we suspect criminal activity we may disclose data relating to those involved or affected to the appropriate authorities. We may also be obliged to disclose data if we receive a request from an appropriate authority. Changes to this privacy policy We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy. Cookies Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas. For more information on the cookies we use, see our cookie policy. Data collected by our shop Accounts When you place an order you can either create a guest account or register for a full account. A registered account allows you to log in to your account in future and view your order history, or place further orders without needing to enter your details again. You can also choose to create a registered account without placing an order. When you register for an account we collect your name, e-mail address, telephone number, and company. We send Mailchimp your name and e-mail address to allow us to send you e-mails concerning your order. You may also opt in to receive our newsletter. You may opt out at any time by clicking the unsubscribe link at the bottom of the newsletter. For more information on how Mailchimp handles the data it collects, see Mailchimp’s privacy policy. You can download the data we have collected about you by going to your account page and following the link to download your data. You can close your account by going to your account page and following the link to close your account. If you close your account we will retain records of any orders you have placed (as described below), but will delete any other data you have supplied. Lawful basis for processing: Consent given by data subject Why? You have supplied us with this data in order to create an account Orders When you place an order we collect your name, e-mail address, telephone number, company, delivery and billing addresses, and any comments you choose to leave. Lawful basis for processing: Performance of a contract Why? To enable us to enter into a contract with you and fulfil our obligations under it Lawful basis for processing: Compliance with a legal obligation Why? To maintain a record of financial transactions for taxation purposes Payment through ePDQ When you make a payment through ePDQ, we send ePDQ your name, billing address, delivery address, e-mail address, and telephone number. After you enter your card details, ePDQ attempts to take payment and tells us whether the payment was successful. For more information on how Barclaycard (the operator of ePDQ) handles the data it collects, see Barclaycard’s privacy policy. Lawful basis for processing: Performance of a contract Why? To enable you to pay for your purchase Payment through First Data When you make a payment through First Data, we send First Data your name, billing address, e-mail address, and telephone number. After you enter your card details, First Data attempts to take payment and tells us whether the payment was successful. For more information on how First Data handles the data it collects, see First Data’s privacy policy. Lawful basis for processing: Performance of a contract Why? To enable you to pay for your purchase Payment through Global Iris When you make a payment through Global Iris, we send Global Iris your billing address, delivery address, and e-mail address. After you enter your card details, Global Iris attempts to take payment and tells us whether the payment was successful. For more information on how Global Payments (the operator of Global Iris) handles the data it collects, see Global Payments’ privacy policy. Lawful basis for processing: Performance of a contract Why? To enable you to pay for your purchase Payment through PayPal When you make a payment through PayPal, we send PayPal your name, billing address, and e-mail address. After you enter your card details, PayPal attempts to take payment and tells us whether the payment was successful. For more information on how PayPal handles the data it collects, see PayPal’s privacy policy. Lawful basis for processing: Performance of a contract Why? To enable you to pay for your purchase Payment through PayVector When you make a payment through PayVector, we send PayVector your name, billing address, e-mail address, and telephone number. After you enter your card details, PayVector attempts to take payment and tells us whether the payment was successful. For more information on how PayVector handles the data it collects, see PayVector’s privacy policy. Lawful basis for processing: Performance of a contract Why? To enable you to pay for your purchase Payment through Sage Pay When you make a payment through Sage Pay, we send Sage Pay your name, billing address, delivery address, e-mail address, and telephone number. After you enter your card details, Sage Pay attempts to take payment and tells us whether the payment was successful. For more information on how Sage Pay handles the data it collects, see Sage Pay’s privacy policy. Lawful basis for processing: Performance of a contract Why? To enable you to pay for your purchase Payment through Worldpay When you make a payment through Worldpay, we send Worldpay your name, billing address, e-mail address, and telephone number. After you enter your card details, Worldpay attempts to take payment and tells us whether the payment was successful. For more information on how Worldpay handles the data it collects, see Worldpay’s privacy policy. Lawful basis for processing: Performance of a contract Why? To enable you to pay for your purchase Payment through Retail Merchant Services When you make a payment through Retail Merchant Services, we send Retail Merchant Services your name, billing address, e-mail address, and telephone number. After you enter your card details, Retail Merchant Services attempts to take payment and tells us whether the payment was successful. For more information on how Cardstream (the operator of Retail Merchant Services) handles the data it collects, see Cardstream’s privacy policy. Lawful basis for processing: Performance of a contract Why? To enable you to pay for your purchase Data collected by third parties on our behalf Spoton.net Our site is hosted by Spoton.net Limited (registered company number 06139437 in England and Wales). Spoton.net logs all requests in order to determine the causes of reported faults and to detect and block suspicious traffic. The log records the time of the request, your IP address, the requested resource, the referring site (if specified by your browser), and your browser’s user agent string (which will usually include the name and version of your browser and operating system). Log files are deleted after ninety days. Lawful basis for processing: Compliance with a legal obligation Why? To comply with the GDPR obligation to implement appropriate technical measures to protect data Cloudflare Our site is served through Cloudflare. Cloudflare helps our site load faster by storing copies of our content in data centres around the world, and defends our site from attacks by logging requests to detect and block suspicious traffic. For more information on how Cloudflare handles the data it collects, see Cloudflare’s privacy policy. Lawful basis for processing: Compliance with a legal obligation Why? To comply with the GDPR obligation to implement appropriate technical measures to protect data Google Analytics We use Google Analytics to track visitor interaction with our site in order to produce statistical reports. Google collects details of the pages you view and the time you viewed them, the features of your browser, and your IP address. We have enabled IP anonymisation so that Google will not store your complete IP address. For more information on how Google handles the data it collects, see Google’s privacy policy. To opt out of Google Analytics tracking on our site, see the Google Analytics section of our cookie policy. To opt out of Google Analytics tracking on all sites, use the Google Analytics Opt-out Browser Add-on. Lawful basis for processing: Pursuance of our legitimate interests Why? To allow us to analyse how visitors interaction with our site in order to improve our site and our services Other data collected by third parties Mapbox maps When you view a page containing Mapbox maps, your browser connects to Mapbox. For more information on how Mapbox handles the data it collects, see Mapbox’s privacy policy. Bibury Trout Farm, Bibury, Cirencester, Gloucestershire GL7 5NL, UK Book a BBQ Privacy | Cookies | Terms and Conditions Website design Bristol — by it’seeze