0800 006 2626 help@macback.co.uk Check Quote Status Cant Find your Item FAQ Grading Info Contact Us Blog Students Trustpilot Selling your Mac device – FAQ Q: What time will the courier arrive? A: Our Couriers operate between 9 and 5.30. You will get a text message with the couriers expected arrival time Q: What happens if there is a disagreement about the condition of the unit regarding spec or condition? A: You will be contacted by one of our advisors and offered an alternative price. If the adjustment is not to your liking we will return the item free of charge. Q: How will I be paid? A: You can be Paid by either Paypal or bank transfer Q: Do I need to include all accessories A: Yes if you don’t you may be deducted the value of the items. Q: How long will the process take? A: Normally once delivery of your item has taken place booking and testing your item should take 48hrs. Q: I have more than 1 item I wish to trade in do I have to use the quote system? A: No we do a lot of work with industry and education. Please fill in the contact us form and we will get back to you. Q: How do I find out the spec of my Mac A: The easiest way to get an overview of your system is to simply click the Apple logo on the top left of the menu bar and then “About This Mac.” Here, a simple window tells you your processor and memory details, as well as the version of Mac OS X you are running Q: How do I find out the spec if I have wiped the hard drive A: Go to the link below and enter the last 3 digits of your serial number http://www.everymac.com/ultimate-mac-lookup/ Q: Data Security? We take the security of your data very seriously and we will help you keep your personal data safe. Before shipping your Apple Mac to us there are a few important steps you must follow for your own security. At this link Apple explain the process you should follow: https://support.apple.com/en-gb/HT201065 Whilst the security of your data is your responsibility, we will securely erase any information left on the device so it is vital that you have taken a backup of any information you wish to keep. This means your data cannot be recovered by you or the next owner of your machine. We use government accredited erasure tools to guarantee your residual data cannot be recovered. If you need help erasing your device please contact us and we will do our very best to help you. Please remember you must; 1. Back Up your data – you cannot get it back after. 2. Sign out of iTunes 3. Sign in and remove from iCloud 4. Sign out of iMessage (OS X Mountain Lion or later) Q: Why should I trust your company with my property and my data? A: We are a specialist business managing the assets and data of many large organisations and we have been trading for 12 years. We are a registered ISO 9001, 14001, 18001, 27001 Company. Our company’s other services include the repair and refurbishment and recycling of IT waste for the private and public sectors and we comply with all regulations and industry standards. Dealing with a company that has these qualifications ensures quality and safety during our checking process. MacBack is a tradename for Intelligent Storage Solutions Ltd (ISS). ISS is a professional refurbishment and repair business and has been trading since 2002 and is certified to ISO9001, ISO 14001 and ISO 27001 Company Registration Number: Registered in Scotland No. 257862 VAT Number GB 203 002 295 Intelligent Storage Solutions Limited Unit 18 Maesglas Industrial Estate Maesglas Newport NP202NN http://www.iss-l.org.uk/ Trustpilot Contact Us MacBack.co.uk MacBack is the trading name of Intelligent Storage Solutions Ltd., Company Reg. Number SC257862 Unit 18 Maesglas Industrial Estate, Maesglas, Newport, Wales NP202NN Phone: 0800 006 2626 http://www.iss-l.org.uk/ help@macback.co.uk Content Sell iMac Sell Mac Mini Sell Macbook Sell MacBook Pro Sell MacBook Air Sell iPad Sell Apple Display Sell Apple Watch Sell Mac Sell Mac Pro ___________________ Affiliate programme Terms & Conditions Privacy Statement Blog Monterey, macOS Live Now November 16, 2021 New macOS 11.6 Released by Apple October 18, 2021 MacBook Pro Pricing Rumors Leaked September 1, 2021