Company How We Help Industries Locations Careers Resources Contact SYKES is now part of Sitel Group®. Visit www.sitel.com for more information. Communications & Media INDUSTRIES SERVED Segments Business Process Expertise Industry Issues We help support your customers when, where and how they need it by providing customer engagement solutions that deliver meaningful results With digital phone, streaming video, fiber optic internet and wireless home security systems – your customers’ needs are as varied as they are. Fortunately, SYKES provides true customer lifecycle management with an equally diverse array of service and technical support options designed to “fit” each customer perfectly – today and tomorrow. COMMUNICATIONS & MEDIA Segments Whether it’s mobility, broadband or business communications, providers depend on SYKES to expertly handle everything from complex technical escalations to brand advocacy over online channels. Their trust is well-placed. Learn about our smart support solutions for the communications and media industry. READ MORE COMMUNICATIONS & MEDIA Business Process Expertise Experienced problem solvers – we deliver services from simple to complex. Our experts manage all requirements from customer inquiry to technical support and provisioning. So, if a router should go down at your customer’s site, we’ll provide the dedicated engineers and service team needed to get them back up and running in no time. READ MORE COMMUNICATIONS & MEDIA Industry Issues A problem-free customer is a happy one. That’s why today’s communications leaders are looking for innovative ways to ensure connectivity while reducing costs and growing consumer loyalty. Learn how we provide cost-effective customer service programs designed to help you create a better – more reliable – customer experience. READ MORE More Resources QUARTERLYRELATED Getting Ahead of the Shift With Winning Customer Service Strategies in 2020 CASE STUDYRELATED SYKES Customer Care Accelerates Revenue for a Communications Partner We Can Help Your business has unique needs. See the difference a customized solution can make to your customer retention and satisfaction as well as your bottom line. CONTACT US FOLLOW US ON SOCIAL MEDIA COMPANY Sustainability News HOW WE HELP Outsourcing Holistic CX Service to Sales Extend Your Brand Digital Transformation INDUSTRIES Communications Energy & Utilities Financial Services Healthcare Insurance Services Retail Small & Medium Businesses Technology Travel MORE INFORMATION Locations Careers Employee Spotlight Contact Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. Terms of Use | Privacy & Cookies | Standards of Conduct | Accessibility SYKES FAMILY OF COMPANIES Learn More Copyright © 2021 Sykes Enterprises, Incorporated