CLIENT LOGIN OUR NETWORK BUSINESS CHALLENGES SECTORS MANAGED SERVICES CHANNEL PARTNERS ABOUT US INSIGHTS CONTACT US Field Support Technician Job Description: The Field Support Technician role is responsible for providing on-site support and delivering project work for our clients. The ideal candidate will have experience of field engineering within a Managed Service Provider, a desire to learn new technologies and the ability to build key internal and external relationships. Must be professional and well presented in front of our clients. Basic Functions: Providing technical support related to Network hardware, systems and software faults to a range of the company’s clients, both on site and remotely when required. Taking ownership of users’ issues and identifying appropriate solutions to resolve service incidents and requests Working closely with the support team to provide support, ensuring assigned calls are responded to, diagnosed and resolved swiftly Equipment deployment and configuration as part of Professional Services projects Carrying out Site Surveys for pre-sales and onboarding of clients Performing WiFi heat map surveys Providing remote hands services as a 3rdparty to ECS enterprise customers Creating standard documentation on problem resolution, fixes and updating the technical knowledge base Assisting on the ECS Helpdesk as required Additional Duties and Responsibilities: Document internal processes and procedures related to duties and responsibilities. Communicate with clients through email, written proposal and company telecoms. Understand processes in ticketing system by completing assigned training materials Enter all work as activities or service tickets in ticketing system in a timely fashion Travel by company vehicle to remote sites – Driving license required Key Skills – Field Support Technician Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience in deskside support or other user support functions In-depth hands on “problem solving” expertise in desktop hardware, operating systems and software packages A good working knowledge of a wide variety of IT hardware e.g. desktops, laptops, tablets and other peripheral devices. A good understanding of structured cabling, networks and Wi-Fi connectivity e.g. routers, switches and Wireless Access Points (WAP) Exposure to software defined networking such as Cisco Meraki or similar beneficial – though training will be given To provide support for smartphones, iPads, iPhones Microsoft Windows Desktop Operating Systems DHCP setup and administration DNS fundamental knowledge Educational/Vocational/Previous Experience Recommendations: You will ideally hold or be working towards an MCSE, MCITP or Cisco Networking qualification Benefits: Competitive salary based on experience and qualifications. Full on the job training & support. Fun working environment and culture. Great opportunity for advancement. Salary expectation is £23-28k The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Apply Name * Email * CV * To get your business better connected call us on 0330 121 0000 or Send us a message Your Business Better Connected Sitemap Privacy Policy Useful Links Commsworld Ltd. Commsworld House 37-45 Peffer Place Edinburgh, EH16 4BB 0330 121 0000 info@commsworld.com Our Social Links