Products Solutions Services About Request a demo How to deal with stock shortages and supply issues in four strategic steps By Alexandre Rabouille Supply chain disruptions can happen anywhere, no matter the source, whether originating from the factory workforce, machinery failure, elevated demand, or breakdowns in transport logistics. For producers and customers, the result is the same—an undesirable impact on product availability, [...] Read More Chat and Conversational Messaging for optimized customer relations By Chris P Where does your organization stand on chat and messaging? Are you ready to move to more efficient, more accessible, better integrated modes of contact? Can you do it while lowering cost to serve, increasing customer satisfaction, and elevating agents’ [...] Read More Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group® By Chris P We are proud to announce that two of our executives have been promoted to new and senior roles within Sitel Group®. Read More Simplify, automate, and connect back office and operations By Alexandre Rabouille Tens of thousands of users have their work made easier every day thanks to innso's customer service platform. Here we share a snapshot of two of them, based at Sitel's contact center in Rouen. Today, we’re taking you to [...] Read More 1 2 Next Categories Automation B2B Back Office Back-Office Ticketing Blog Post Chat Conversational Customer Relationship Customer Satisfaction Digital Sales Email Management Event Expertise Media Coverage Messaging News Opinion Press Release Product Quality Monitoring Recovery Remote Sales Retail Supply Chain Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX. RECENT POSTS How to deal with stock shortages and supply issues in four strategic steps Chat and Conversational Messaging for optimized customer relations Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group® Simplify, automate, and connect back office and operations Accelerate back office processes for optimization and performance SITE MAP Products Solutions Services About Events Blog Contact Us A PRODUCT OF Terms of use - Innso © Copyright 2021 Twitter LinkedIn Vimeo This website uses cookies and third party services. Ok