Login/Register Contact Us Help United Kingdom Australia Belgique Deutschland Ireland Espana Portugal France Nederland Export 0845 140 5555 0 Items £0.00 ex vat Shop by Brand Clearance Fast order Tableware & Bar Supplies Consumables Furniture Clothing, Aprons & Footwear Kitchenware & Storage Cleaning & Hygiene Catering Appliances Refrigeration Home Frequently Asked Questions | Nisbets Next Day Catering Equipment Print this page OVER 20,000 LINES OPEN TO TRADE & PUBLIC FREE RETURNS FREE NEXT DAY DELIVERY LOW PRICE GUARANTEE MONEY BACK GUARANTEE Help About Us About Us Visit Our Shops Environmental Initiatives Blog Twitter Facebook Contact Us Contact Us Request a Catalogue Other services Embroidery And Engraving Crockery Badging Exports Leasing WEEE Compliance Our policies Delivery Information Returns & Repairs Terms & Conditions of Sale Website Terms of Use Privacy Policy Security Information Cookies Useful information Articles Buying Guides Nisbets News Affiliate Programme CHIP Code Sheet Conversion Charts Website Help New Visitors Guide Frequently Asked Questions Other Careers Key Accounts Testimonials Frequently Asked Questions We have put together a list of the problems that we hear most frequently from our customers, so if you are having difficulties with the site you may find the answer here. If not then please email us on webtech@nisbets.co.uk with full details of the error and we will investigate Managing My Account How do I set up an account? What happens if I have forgotten my password? How do I change my password? How do I change my details? Saving delivery addresses The site says my email address is already in use I cannot complete registration - the page loops back to login How do I request a catalogue? Getting your statement, copy invoices and credit notes I already have a credit facility which I want to use online The site looks strange or is unusable because some areas are overlapping or text is missing Is it safe to shop online? Placing An Order Finding products Add a product to your basket Ordering embroidery and engraving View and update your basket I've added items to my basket, but it says that it is empty How do I complete my order? What is Fast Order? How do I track my order? How do I cancel or amend my order? Making Payment How do I pay for my order? I can't enter card date information My card isn't accepted Delivery Do I have to pay for delivery? How long will delivery take? Do you deliver at the weekend? Why have I not received my order the next day? Repairs & Returns Do you offer a warranty on your products? What is your returns policy? Do I have to pay for returns? Who do I contact with a specific enquiry? Customer Services Contact Us Delivery Information Returns & Repairs Order History FAQs Key Accounts Price match promise Testimonials New Visitor Guide Shopping at Nisbets Gift Vouchers Fast Order A-Z Brand Index Product Index Stores Request a Catalogue Leasing Global Export Help & Advice Buying Guides Articles Nisbets TV Conversion Charts WEEE Compliance CHIP Code Sheet Privacy policy Terms & Conditions Cookies About Nisbets About Us Nisbets news Careers Become a Nisbets affiliate Environmental Initiatives We'll keep you posted Twitter Facebook Blogspot YouTube Googleplus Catering Equipment Suppliers Association The Craft Guild of Chefs Nisbets Plc. UK registered company no. 01693112. VAT no. 974 8030 00. Registered office: Nisbets Plc, Fourth Way, Avonmouth, Bristol, BS11 8TB. Tel: 0845 1405555. Email: sales@nisbets.co.uk United Kingdom Australia Belgique Deutschland Ireland Espana Portugal France Nederland Export