Members Log In / Create an Account Choose Language FIND A DOCTOR BENEFITS OFFERS EYEWEAR AND WELLNESS PLAN OPTIONS SHOP Member Resources and Commitments In order to best meet the needs of members and comply with applicable laws, VSP provides a variety of resources and commits to the following: Protected Member Confidentiality Program VSP members who are victims of domestic violence may request alternative communication methods for claims-related information. Click on the link to learn more. The VSP Fraud Watch Program VSP has created the Anti-fraud and Abuse Program as a resource for members to report fraud and abuse. Click on the link to learn more. Timely Access to Care You have the right to receive care and services in a timely manner Appointment Type Timeframe Routine Eye Exam Within 30 calendar days Non-Urgent Medical Within seven days Urgent Care If call is received during office hours, and the doctor determines the need of a member to be urgent, member should be seen within 24 hours Telephone Screening Evaluated to determine the severity of the condition and disposition within 24 hours Speciality Referral Within 14 calendar days from thte time the primary care provider requests the referral Language Interpreter Services You have the right to receive language interpreter services. When scheduling your appointment, tell the provider’s office that you need an interpreter at the time of your visit. Non-Discrimination Statement VSP complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Contact Contact Us Call Member Services Email Member Services GRIEVANCE FORM FAQs Legal and Privacy Legal Non-Discrimination Statement Notice of Privacy Practices Patient Rights Terms and Conditions Accessibility Related Sites VSP Direct VSP Global Eyeconic Eyes of Hope International Sites About About This Site About VSP Become a VSP Provider Careers Frame Gallery Sitemap Connect Facebook Twitter Instagram Pinterest YouTube Language Assistance Español| 繁體中文| Tiếng Việt| Tagalog| 한국어| русский| العربية| Kreyòl Ayisyen| Français| Deutsch| Polski| Português| Italiano| 日本語| فارسی| Հայերեն| Hmoob| ਪੰਜਾਬੀ| हिंदी| ภาษาไทย| ខ្មែរ| ພາສາລາວ| Srpsko-hrvatski| বাংলা| Shqipe| ܣܘܼܪܸܬ݂ © 2021 Vision Service Plan. All rights reserved.