Our Story Shop Contact Product Care FAQ Our StoryShopContact Product CareFAQ FAQ's General Information I no longer see an item that I wanted to purchase, will it be available again? If you no longer see an item that was once available on our Online Store, you can contact our Forte Fortuna Online Store Customer Service by email to see if it will be available again in the future. How can I be sure that my order has been processed? Once an order has been placed, you will receive an Order Confirmation email with information about your purchase. If you do not receive an Order Confirmation email within 24 hours, please contact our Forte Fortuna Online Store Customer Service by email. How can I track my order? After your online order has been processed and shipped, you will receive an email providing the tracking number as well as information on how to track your package (USA only). Can I remove items from my order? Items cannot be removed from an order once it has been placed without contacting the Forte Fortuna Online Store Customer Service. If you would like to remove items from your order you must contact our Forte Fortuna Online Store Customer Service by email to receive more information. Can I cancel my order? If your order is still being processed and has not shipped you may contact our Forte Fortuna Online Store Customer Service by email to cancel your order. What should I do if I receive a damaged/ incorrect item? If you received an incorrect or defective item, please contact our Forte Fortuna Online Store Customer Service by email within 30 days of invoice date. Please include the original Packing Slip and a note with the specific defect or error. My purchase is for a gift, can I request gift wrapping? All merchandise purchased from the Forte Fortuna Online Store is placed in a Forte Fortuna Duster bag and gift wrapped with our Seasonal wrapping. Shipping Can I ship my order to a PO Box? No. Orders can only be shipped to physical residential or commercial addresses. Returns How long do I have to return an item? If you are not completely satisfied with your purchase, you may return it within 30 days from the invoice date. Your return must be in compliance with our Return Guidelines. We reserve the right to refuse returns that are not in compliance with our Return Guidelines. How do I return an item? If you wish to return an item purchased from our Forte Fortuna Online Store, you may do so by including our return form or a copy of your packing slip along with the reason for your return. Your return must be in compliance with our Return Guidelines. Can I return a Forte Fortuna item that was not purchased from the Forte Fortuna Online Store? No. We do not accept returns of Forte Fortuna items that were purchased from a retail store or website other than the Forte Fortuna Online Store. You must contact the store in which the item was originally purchased to inquire about returns. How long does it take to receive a refund for a returned item? Once a return has been received your refund will be applied to the original form of payment within 5 – 7 business days. Exchanges Can I exchange a product I purchased for something else? We do not offer merchandise exchanges. If you would like one Forte Fortuna item in place of another, simply return your original purchase for a refund by following our Return Guidelines and place a new order for the item you would like. Repairs Does Forte Fortuna have a repair policy? For inquiries regarding our repair policy please contact our Forte Fortuna Online Store Customer Service by email with the following information: A brief description of your piece Name and full mailing address One of the options below: If purchased from a retailer- please provide the store name If purchased from Forte Fortuna directly- please provide your online order number Please note, not all Forte Fortuna merchandise can be repaired INTERNATIONAL ORDERS What is the value that will be displayed on my customs documents? The total net amount of merchandise purchased will be declared on all customs documents. Customs documents cannot be altered. Will I be charged country specific duties and taxes on my online order? Please be aware that shipping to international destinations may be subject to local customs fees or duties. Every country has different procedures for incoming packages. Forte Fortuna, Inc. does not have information on customs of duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. Forte Fortuna, Inc. is not responsible for non-paid import taxes, nor will Forte Frotuna, Inc. issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. ContactShipping & ReturnsProduct CareFAQ's Powered by Squarespace