Home Who we are Business challenges What we do News and views Contact us Capita Life and Pensions Who we are Corporate responsibility Delivering for our clients Delivering for our clients We deliver value for our clients by making processes smarter, organisations more efficient and customer experiences better. We do this by using smart technology and the skills and expertise of our people. We listen and respond to what our clients tell us, understanding their changing needs and working with them to ensure that we meet their expectations. Innovative solutions Our expertise and capability allow us to deliver professional support services and technology-enabled business processes and customer management solutions. We help our clients to deliver services more effectively, become more efficient, solve challenges and maintain their competitive positions. We want to design solutions that improve customer and citizen services, as well as driving down costs. Our innovative, technology-led approach puts us at the forefront of the digital revolution. Our investment in digital technologies, combined with insight provided by data and analytics, along with our innovative software and our skilled people enable us to develop digital solutions that meet our clients' needs. Anticipating and delivering what our clients need Our ability to meet and anticipate the needs of our clients assures our high renewal and retention rate and allows us to continue to grow the business. We have a deep understanding of the market dynamics, the competitive and cost challenges and the customer service needs that our clients face. We understand what it takes to deliver a truly transformational service that encompasses people, processes, technology and property. We have a track record of anticipating and adapting to changes in our clients’ buying behaviour through all stages of the economic cycle and across varying market conditions, helping them to adapt to their altered landscape. Client satisfaction Our success depends on developing strong, valued relationships with existing and future clients. We are committed to maintaining and improving the services we provide to our clients. To provide us with a general view of key client satisfaction, we undertake an annual survey of key clients across our divisions, looking at how we work with them on an operational and strategic level. This survey, along with our regular feedback mechanisms, helps us to identify where we need to work harder and where there is the potential to add further value to our clients’ operations. We use the themes that emerge from this survey to create divisional action plans to drive ongoing performance improvement across the base and to measure progress on an annual basis. How do we deliver value for our clients? We help our clients respond to changing market and societal factors, enabling them to adapt to the needs of their customers now and in the future. We ensure that we are at the forefront of developments in technology, providing flexible and accessible services and making customer experiences better. We help our clients transform and streamline business processes, working closely with them, as an integral and valued partner, to assess their needs and to see where processes could run better. We collaborate with specialist partners, including charities and voluntary organisations, to create mutually beneficial opportunities and to share expertise. By delivering responsible and sustainable services, we help our clients to deliver their own corporate responsibility agenda. Corporate responsibility We are committed to growing Capita in a transparent and responsible way. Read more Business practises We believe in operating with integrity, both in our business decision making and the conduct of our employees. Read more CR strategy and approach At Capita, being a responsible business means that we operate with integrity, securely and transparently. Read more Community investment We invest in the local communities through our community programmes, ensuring that these communities benefit both socially and economically. Read more Connecting with you Get in touch if you have a question or would like to explore how our solutions could help your organisation. Get in touch Awards and accreditations Accessibility Regulatory Information Cookies & Privacy Sitemap Terms & Conditions Legal Capita SIP Services UK Modern Slavery Act Gender Pay Gap Reporting Capita Life & Pensions is a trading name of Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited. Part of Capita plc. www.capita.com. Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited are registered in England & Wales No: 4359665 and 2424853 respectively. Registered Office: 65 Gresham Street, London, EC2V 7NQ. Separately authorised and regulated by the Financial Conduct Authority. * Not all services listed are provided by Capita Life & Pensions Services and may be delivered via our technology partners or other parts of Capita plc. © 2020 Capita Life & Pensions Services Limited. All rights reserved. Connect with us