sign in & earn rewards find your local cafe rio CAFE RIO GIFT CARD AND REWARDS PROGRAM TERMS AND CONDITIONS The following Cafe Rio, Inc. (“Cafe Rio”) Gift Card and Rewards Program Terms and Conditions (these “Terms”) outline the terms and conditions that apply to use of physical Cafe Rio gift cards and participate in the Cafe Rio rewards program (“Rewards Program”). Digital Cafe Rio gift cards and certain aspects of the Rewards Program are governed by the Terms of Use for Cafe Rio's online services. These Terms are between you, the purchaser, and Cafe Rio. By purchasing, accepting or using a Cafe Rio gift card, or participating in or redeeming points as part of the Rewards Program, you agree to be bound by these Terms. If you do not agree with the Terms, do not purchase, use or accept a Cafe Rio gift card. 1. Gift Cards. Physical gift cards are redeemable at any participating Cafe Rio restaurant in the United States or can be used online when ordering through Cafe Rio's website or mobile application (together, the “Online Services”). For a list of participating restaurants contact Cafe Rio at (801) 441-5000. After using your gift card, the balance will immediately be deducted from the order total. If your purchase exceeds the amount of the gift card, you will need to pay the balance. When redeeming online or by telephone, this balance must be paid by credit card. 1.1. Expiration. Cafe Rio gift card balances do not expire. The card balance is available for use until it reaches a zero balance. To assist with fraud prevention, some cards may have a “valid-through” date in which the code or the plastic card itself may be deactivated after 5 years from last use or purchase, however, the card’s remaining balance is still available. If your code or plastic card is turned off after its valid through date, simply email giftcards@caferio.com for a free replacement card or code with your remaining balance. 1.2. Viewing Your Balance. You may check the available balance on your gift card at any Cafe Rio restaurant or using the Online Services. Any remaining balance on your gift card can be used for future purchases. Balances cannot be redeemed or exchanged for cash, except where required by applicable law. 1.3. Returns. Gift cards cannot be returned or cancelled after purchase. 1.4. Lost or Stolen Gift Cards. Gift cards cannot be replaced if lost or stolen without proper proof of purchase. 1.5. Fraud. Cafe Rio reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination or for other violations of these Terms. 1.6. Fraud. Reloading Value. You can reload your gift card at any participating Cafe Rio restaurant in the United States and through the Online Services using the “Reload” option. 1.7. Miscellaneous. Miscellaneous. Gift cards may be purchased using the Online Services, at participating Cafe Rio restaurants nationwide or via phone from the Cafe Rio corporate office at (801) 441-5000. Coupons and/or Cafe Rio rewards points may not be used to purchase gift cards. No taxes are charged on the purchase of gift cards. Applicable taxes are charged when gift cards are redeemed. Gift cards may not be resold. Gift cards purchased though any unauthorized resellers, e-bay or other internet auction sites are not guaranteed by Cafe Rio. Information that you provide when purchasing a gift card is subject to Cafe Rio's Privacy Policy. 2. Cafe Rio Rewards Program. Cafe Rio Rewards Program. The Online Services may be used to participate in the Cafe Rio rewards program (the “Rewards Program”). You must log in to your Account to be able to earn “Rewards Points” either directly through purchases using the Online Services or by entering information from receipts obtained at the participating location. You may earn one (1) Reward Point for every one (1) dollar you spend on Cafe Rio menu items. Rewards Points are rounded up or down to the nearest dollar. Every one hundred (100) points you earn will unlock $10.00 worth of credit that may be used on Cafe Rio menu items. You may not earn Rewards Points on the full price of discounted items (however, Rewards Points may be earned on the remaining balance after a discount is applied), sales tax, transactions using your Rewards Points, or gift card purchases or reloads. Reward Points have no cash value, are not redeemable for cash and are not transferable. 2.1. Redeeming Reward Points. Your Rewards Points are redeemable at any participating Cafe Rio restaurant in the United States. For a list of participating restaurants, contact Cafe Rio at (801) 441-5000. You may redeem your Reward Points by presenting your Cafe Rio App with associated QR code upon checkout, applying the rewards when checking out using the Online Services, or by providing the telephone number linked to your Account at checkout at the participating location. The balance will immediately be deducted from the order total. If your purchase exceeds the Rewards Points, you will need to pay the balance. When redeeming online or by telephone, this balance must be paid by credit card. Rewards Points may not be redeemed for catering services. 2.2. Expiration. Your Rewards Points will expire if you have earned 99 Rewards Points or less and there has been no activity on your Cafe Rio App account for a period of 180 calendar days (i.e., you do not earn or redeem any Rewards Points for a 180-day period). If you have earned 100 Rewards Points or more, your Rewards Points will be banked and they will not expire. 2.3. Viewing Your Balance and Tracking Rewards Points. You may track your Rewards Points by logging into your Account using the Online Services. Rewards Points balances cannot be redeemed or exchanged for cash, except where required by applicable law. 2.4. Miscellaneous. You must be able to access your Account to use the Rewards Points or, if checking out at a participating location, have a valid phone number linked to your Account. Coupons or Rewards Points may not be used to purchase gift cards. Information that you provide when signing up for an Account, the Cafe Rio App, or when earning or redeeming Rewards Points is subject to the Cafe Rio Privacy Policy. If Cafe Rio believes any information you provide in the enrollment process is not truthful, accurate and complete, Cafe Rio may, in its sole discretion, block you from enrolling in the Rewards Program or may cancel your membership in the Rewards Program. Each person may have up to three (3) Accounts for use with the Rewards Program. If Cafe Rio determines that you have created more than three (3) Accounts, it may cancel all Accounts you have created, and you will forfeit all accumulated Rewards Points. Further Cafe Rio may refuse to allow you to re-enroll in the Rewards Program. Your Rewards Points, rewards, and Account are personal to you and may not be sold, transferred, or assigned to another person. Without notice to you, Cafe Rio reserves the right to suspend any Account and/or terminate your Account and/or your participation in the Rewards Program for any reason in its sole discretion, including without limitation if we reasonably determine that you have violated these Terms and Conditions, you have more than the maximum number of allowed Accounts, or that the use of your Account is unauthorized, deceptive, fraudulent or otherwise unlawful. Cafe Rio may, in its sole discretion suspend or cancel Accounts that appear to be inactive, and suspend, cancel or combine accounts that appear to be duplicative in excess of the maximum account limit. In the event your participation in Rewards Program is terminated, then all accumulated Rewards Points in your Account are void. 3. No Warranties; Limitation on Liability. YOU AGREE THAT THE REWARDS PROGRAM AND GIFT CARDS ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND CAFE RIO SPECIFICALLY AND EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATIONS OR WARRANTIES OF TITLE, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. IN THE EVENT THAT A CAFE RIO GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. 4. Governing Law and Venue. These Terms of Use shall be governed by and shall be construed in accordance with the laws of the State of Utah, without regard to its conflicts of law principles. Any action or proceeding between you and Cafe Rio relating to or arising out of these Terms of Use or your use of the Online Services shall be commenced and maintained exclusively in the state or federal courts in the State of Utah, and you hereby consent to the exclusive jurisdiction and venue of any state or federal court in the State of Utah. OUR FOOD LOCATIONS ABOUT US NUTRITION NEWS CONTACT WANT FREE FOOD? TERMS OF USE TERMS AND CONDITIONS PRIVACY POLICY DO NOT SELL MY PERSONAL INFORMATION © 2020 CAFE RIO. ALL RIGHTS RESERVED