SOLUTIONS APPROACH OUR WORK ABOUT CONTACT US Minimally Disruptive Change Management Prepare, equip, and support your end users to successfully adopt new technologies and programs with Adoption & Change Management (ACM) Even if your new technology rollout is flawless, it won’t matter if your organization is unprepared for the change or unsure how to use the technology. According to a McKinsey study, 70% of organizational transformations fail due to a lack of employee engagement, collaboration, and accountability – and these failures can happen even with a technical success. Managing change in an organization that impacts your people is every bit as critical as managing the impact to technology, and those people need more than a one-time training program to successfully navigate, adopt, and embrace change. Impact during transformational change is minimized by preparing your users, leadership, and support teams before, during, and after the change. Through our customizable and phased ACM program, we can make a technologically disruptive change a non-disruptive business event. Users will know what is coming and when, how to prepare, how to work through the change, and where to go for help. Support teams will be ready to handle users’ needs, answer help requests, and react smoothly. Leadership will be aware so they can lead their teams though all angles of the change. The tools to manage impact will continuously improve throughout the transformation so each iteration runs even more smoothly than the last. 3 Benefits of Core’s ACM Program Improved Productivity & Efficiency Streamlined & Improved End-User Experience Maximized ROI Tactical Solutions Aligned to Your Organization Our phased approach focuses on engagement, change, and adoption. In each case, we apply a mature framework and approach based on the right combination of best practices and experience-driven success. We apply extreme focus to understanding the business and technical needs to design and deliver three tactical ACM solutions aligned to your unique strategies and culture. Change Management Change Management focuses on ownership and management of the experience of the business, including users, stakeholders, and support teams. User impact is unavoidable in most transformations, and navigating the impact properly can make that a positive experience rather than negative. The success of a transformation is just as dependent on leading people through the impact of change as it is on successfully leveraging the technology solutions. Users will be prepared for the change in experience; support teams will be prepared to help users; and leadership will be prepared to support both. Engagement Management Engagement Mangement ensures constant alignment of the business needs and technical delivery through empathy and perspective. It also drives planning and results on time and on budget throughout an engagement. Adoption Management Adoption Management dives deep into the needs of the business and focuses on strategic adoption of tools and processes that best meet those needs. A systematic process which includes a series of workshops, assessments, and trainings to assess current and desired states and delivers a strategy to enhance utilization and drive greater ROI. Quickly Solve Challenges and Maximize ROI Solve business challenges quickly and maximize your ROI with our customizable, four-phased approach. Discover & Plan M365 Usage & Productivity Score Teamwork Assessment Meetings Workshop Intelligent Communications Lab Value Envisioning Workshop (VEW) Business Analysis Stakeholder Interviews Roadmap Design Success & Measurement Strategy Adoption Strategy & Plan Design & Build Communication & Marketing Assets Learning Pathways / Awareness Portal Support Guide Quick Start Guides Tips Sheets Training Plan Custom Videos Champions Program Train the Trainer Adoption Action Plan Stabilize Pilot & Refine Communications Train Champions Train Trainers Testing Coordination Operational Readiness Deploy Execute Adoption Action Plan Execute Training Plan Execute Operational Readiness User Satisfaction Survey Learning Delta Survey M365 Usage Analytics Review Success Metric Review Ongoing Adoption Strategy Support Across Your Entire Transformation Whether you’re just starting your transformation journey, looking to drive utilization of existing tools, or seeking innovative ways to reach organizational goals, we help secure success and ROI across your entire transformation journey. Risks of not managing change in your organization: Timing gains are wiped out by adoption resistance Employees’ habitual inefficiencies aren’t addressed Inadequate employee education on the benefits of new tools and processes Minimal or no change management process IT initiatives lose credibility Squandered ROI Results of implementing change management: Mitigate risk and resistance to new tools / technology Prepare your workforce for upcoming changes Optimize end user adoption and usage Ensure a project achieves intended outcomes Make IT initiatives more successful Drive faster ROI CATS Model CATS is a proven model that ensures consistent program delivery and client success. Communication Working alongside line of business leaders, we build a robust communication program that sets expectations and increases change readiness. Awareness We reduce resistance to change by driving awareness and understanding within the end user community. Training We increase the rate of end user adoption and technical proficiency by developing robust training content (tip sheets, video tutorials, etc.). Scheduling Using a custom-built tool, we create “dependency clusters” to identify what end users should be migrated and when – aligning communications to technical activities. Backed by Proven Processes and Industry Certifications Core BTS is proud to carry a Microsoft Advanced Specialization for Adoption and Change Management. This Microsoft distinction confirms that Core BTS can deliver high-fidelity services that help end users adopt new solutions and embrace technologies across the Microsoft stack. See Our Work Core BTS is an award-winning IT consulting firm and managed services provider dedicated to driving competitive advantage and enhancing productivity. 855-COREBTS Solutions Adoption & Change Management Application Modernization Cloud Deployment & Optimization Data Analytics Datacenter Modernization Managed Services Networking Productivity & Collaboration Security About Approach Company Team Our Work Partners Technologies Careers Resources Contact Us Blog Events Learning Services Newsroom Resources Support Copyright 2021 Core BTS. All Rights Reserved. | Privacy Policy We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkPrivacy policy We Value Your Privacy SETTINGS NextRoll, Inc. ("NextRoll") and our advertising partners use cookies and similar technologies on this site and use personal data (e.g., your IP address). 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