I am looking for... Non-Emergency 416-808-2222 - Emergency 9-1-1 Newsroom Careers Community Info About TPS Services Programs Contact Us Background Checks Announcements We are pleased to announce that the customer service counter at Toronto Police Headquarters has reopened to the public effective September 7th, 2021. Our hours of operation are 7:00am to 5:00pm, Monday to Friday. Applications will be accepted for the following purposes: Criminal Record Checks – Level 1 Criminal Record and Judicial Matters Checks – Level 2 Accident Reports General Occurrence Reports Lost or Stolen Passports Name Change Pardon/Record Suspension Appointments will not be available for Vulnerable Sector Checks. Until further notice, all requests will be mailed to the applicant once processed. Pick up options are not available at this time. Please see below for COVID-19 Records Release related questions, or refer to the Service's COVID-19 page. Quick Links · Criminal Record Check (Level 1) · Criminal Record and Judicial Matters Check (Level 2) · Vulnerable Sector Screening (Level 3) · Criminal Record and Criminal Record and Judicial Matters Checks for Residents Outside of Canada · Contact Us In accordance with the Police Record Checks Reform Act (PRCRA), the Royal Canadian Mounted Police (RCMP) Ministerial Directive and the RCMP’s Dissemination of Criminal Record Information policy, the Toronto Police Service (TPS) provides three types of Police Reference Checks: Criminal Record Check (Level 1) Criminal Record and Judicial Matters Check (Level 2) Vulnerable Sector Check (VSC) (Level 3) If unsure of what type of check you require, contact the agency/organization requesting the check. The TPS cannot make this decision for you. The database relating to restricted records (i.e. Street Checks) is neither accessed nor searched in carrying out any of the above-referenced three checks. The results of a Police Reference Check are sent directly to the applicant only, with no information being provided to the employer. Should an applicant require production of any record or report in possession of the TPS upon receipt of the results of a Police Reference Check, a request may be submitted under the Municipal Freedom of Information and Protection of Privacy Act to our Access and Privacy Section. Additionally, for information on the background investigation process relating to employment with TPS, please visit our Careers/Background Investigation Process page. Up-to-date Processing Timelines If you have already submitted your request for a background check, please note that we are processing applications for: Criminal Record Check Received on TBA Criminal Record and Judicial Matters Check Received on TBA Vulnerable Sector Screening Received on TBA Information about general processing timelines can be found by accessing Criminal Record Check Process or Vulnerable Sector Screening Process. Processing times may fluctuate due to volume and time of year. COVID-19 related Frequently Asked Questions Q: Can I come into TPS Headquarters (HQ) to apply for an Expedited Vulnerable Sector Check (Level 3)? A: No. Expedited Vulnerable Sector Screening (VSS) have been suspended until further notice. Q: Can a background check be scanned and emailed to the Reference Check Program? A: No. Level 1 and Level 2 background checks can be applied for online. Alternatively, you may schedule an appointment through our booking app. Vulnerable Sector Checks can either be mailed or dropped off in the Drop Box at: Toronto Police Headquarters, 40 College Street Toronto, ON M5G 2J3. Appointments will not be available for Vulnerable Sector Checks. Q: Can I submit a Vulnerable Sector Screen Check through the mail? A: Yes. The Police Reference Check Program will continue to receive applications submitted through the mail. You may wish to view our Vulnerable Sector Screening Process pageto see what is required to submit your application to avoid processing delays. Q: How do I contact the Police Reference Check Program for any questions/concerns? A: Please ensure that you read the information available on our website regarding the Police Reference Check Program in its entirety before contacting us, as most questions/concerns can be answered by doing so. However, should you still need to contact us, you may do so by following this link. © 2021 Toronto Police Service Home - Privacy - Accessibility - Top