Daytona H-D® 386-671-7100 New Smyrna H-D® 386-409-3034 Destination Daytona 866-642-3464 Bruce Rossmeyer's Harley-Davidson® What Our Customers Are Saying SORTING BY NEWEST FIRST 5 Star Overall Rating 4/26/20 I have been riding motorcycles for over 55 years and during that time have have worked with many dealerships. Rossmeyer Harley Davidson is without a doubt the best. Four or five years ago during Daytona Bike Week I needed a part, otherwise it was time to rent a trailer and go home. I went to Rossmeyer expecting to wait in line forever just to find out if they had the part. As soon as I walked in the parts area I was asked if I needed help. Not only did they have the part I was in and out of the service department in two hours. That did it.... I was hooked..... every time I am near Daytona I stop..... so on a recent drive from Cleveland to Islamorada my wife suggested I stop in Daytona and rest. That is all I needed to hear...... I was checked into a motel and standing inside Rossmeyers in less than a half hour after my wife suggested stopping. And then I Met George. At 73 years old and already owning several Harleys the last thing I needed was another bike..... but within an hour I was the proud owner of another Harley. George is great... told him what I needed and he found it...... no over selling, no running me around the showroom... I had very specific needs and he found the bike that fit the need. They wanted to service the bike so we decided that I would pick it up at 9 am the following morning. That was Georges day off so he arranged for another person to help load it into the back of my pick up truck. At 9 am I was there and so was George. I was surprised to see him and he told me he came in to make sure everything went ok..... which it did...... and that means a lot when someone comes in on their day off to make sure everything goes smoothly. Their parts, service and sales departments are totally professional. You can expect and will receive fast and knowledgeable treatment. I usually never fill out customer service questionnaires but I actually asked George for how I could publicly express my appreciation for past and present treatment And he suggested this web site. So George thank you. Kurt in service thank you. And for the General Manager and department heads at Rossmeyer thank you as you have assembled and trained the best people at your dealership. Brian Weiss, Islamorada, FL Store Location: Daytona 5 Star Overall Rating 3/25/20 The salesman, STAN, was honest, most helpful, and knowledgeable about the Fat Boy I recently purchased. We hope to see him again when we are looking for another HD in the future. Jeff Miller, Daytona, FLORIDA Store Location: Daytona 5 Star Overall Rating 2/15/20 I saw a bike in used inventory that got my interest, so walked in, no appointment, to look it over. It was a great pleasure to meet Stan Collins and received one hell of an education on the bike, the history of the bike and everything under the sun about the bike, which naturally led to its purchase and ownership. I can't say enough about Stan being an easy listener and fountain of knowledge, helping me through the purchase procedure and always with a smile. Over the years, I've stopped and spoken with a handful of the floor sales guys and have never ever felt like my greetings and inquiries were a trouble or bother to them. They all are a great handful of people, helpful and not at all pushy on the products. Thank you Stan! as well as the other great sales staff there at Bruce Rossmeyer's Harley-Davidson. Craig Bryan, NEW SMYRNA BEACH, FL Store Location: Daytona 5 Star Overall Rating 2/12/20 Mike and Ken in service are great very friendly and professional love the service RICHARD SEMCHESKI, DELAND, FL Store Location: New Smyrna 5 Star Overall Rating 2/10/20 Stan "the Man" Collins is very knowledgeable. Instrumental in our ability to make an informed decision and confidence to proceed with our purchase John Cassady, Tavares, FLORIDA Store Location: Daytona 5 Star Overall Rating 12/2/17 great service and the technical knowledge from tech 4363 who worked on my bike was professionally done. -Anonymous 5 Star Overall Rating 8/4/17 Tony a s great along with Kristen and the Mgr and service this is my third bike in 4 years now that is loyalty thank you all John Collette, Daytona beach, FL Store Location: Daytona 5 Star Overall Rating 6/10/17 Keith and Ray made the purchase of our 2017 Tri Glide a smooth and pleasurable experience ; they along with the entire staff went way above and beyond. James Bragg, Edgewater, FL Store Location: New Smyrna 5 Star Overall Rating 6/5/17 Bruce Rossmeyer's staff is the best. I was approached by Ernie (Big E) one of the sales rep. He made us feel comfortable and took his time working with us. We ended up purchasing a TriGlide that very same day. The finance lady was outstanding in helping us finance our loan. These two people made us feel like family members from the start. What an awesome feeling walking around this amazing dealership and not only looking at all the bikes and accessories but noticing the smiles on everyone's faces. What a great feeling ringing the bell. Thank you Rossmeyer staff for welcoming my wife and I into your family.Oh and one more thing. Hats off to the riders training coarse instructors. That was a fun three days learning basic motorcycle fundamentals. Jim and Ronda Payne, Palm Coast, FLORIDA Store Location: Daytona 5 Star Overall Rating 1/27/17 Mark Klayman is my salesman. Also assisted by George St George. Everyone at the store made it a pleasure to travel 600 miles to buy from them. It all began with the inventory and prices being the best I could find anywhere. Accessories and clothing was a easy great experience too. Will definitely refer everyone I know to shop here on line or in person. Howard Dickerson, Wilmington, NC Store Location: Daytona 5 Star Overall Rating 1/15/17 My wife and I came by the Destination Daytona dealership to look at all the eye candy (bikes) and was approached by Gregg Keene in sales. We have never owned a HD and Gregg took the time to answer any questions we had. No high pressure sales tactics and we were allowed to look around the store at our own pace. We returned the next day and made a purchase of a preowned bike that was perfect for us, a 2006 Electra Glide Ultra Classic Peace Officer Edition. We give Gregg and the rest of the crew involved with our purchase a high 5 for the ease of purchase in a relaxed atmosphere. We will definitely keep this dealership in mind for a future purchase. Julius Royal, Dobson, NC Store Location: Daytona 5 Star Overall Rating 1/10/17 Wonderful people all around. Steve from the Custom Shop was the best. I even Liked the chef. He was terrific. Sales girls very helpful and friendly.Billy Schweizer William Schweizer, Hastings, FL Store Location: Daytona 5 Star Overall Rating 11/22/16 As a female rider in a predominantly male sport I have a lot of experience being disrespected, demeaned, ignored and insulted in mc shops. Not Destination Daytona. Each time I go in for service, my concerns are taken seriously, addressed and worked on. I'm treated very respectfully in all departments. I have ridden around half this country and Canada and more times than not I have ridden solo. To be perfectly honest, I've been treated so poorly in many HD shops and I was ready to trade both my Harleys for another brand. I was giving Destination Daytona my last HD chance and with my first visit my opinion was completely changed and hasn't wavered for the 18 months I've been bringing my bikes there for service.Thank you Service, Parts, Motorclothes, Sales and anyone else that has helped me out. I always feel genuinely respected as a customer every single time I enter your shop. I'm now working with the sales department on purchasing my 5th Harley. Paula Yetman, Ormond, FL Store Location: Daytona 5 Star Overall Rating 11/21/16 Jason Taylor our sale rep was outstanding. He reached out to us after we had informed the dealership that we were interested in purchasing a bike. I told him we would be in on Sunday and he made us an appointment and told me if I need to change anything or had any question just call him or shoot him a text. We were running late and I text him and he so no problem and thanked me for the update. Once we were at the dealership he was most professional and answered any and all questions we had. After we had made the decision to purchase a bike he kept us informed as to what the length of time it would take and to look around and if we had any questions just reach out to him. The finance department was great answered and informed us everything it was that we were doing. Really like that the dealership has a Geico rep there so we could add the bike to our policy. After everything was finished the General Manager came and seen us and talked and thanked us for purchasing a bike from you. The dealership is clean and everyone is very polite and helpful. It was well worth the drive from Jacksonville to make the purchase from your dealership. John B, Jacksonville, FL Store Location: Daytona 5 Star Overall Rating 10/2/16 Called New Smyrna location after being probably accidentally hung up on at Daytona location after being put on hold, things happen for a reason they say. From the time the lady answered the phone till i left there on Sat 10/01/16 with exactly what i had been trying to find for 2 months i was treated with the best purchasing experience i have ever had after purchasing several bikes over the years. Keith and Gene both were awesome, every question i ask they had the answer, never pushy, i rode 129 miles to deal with them after talking to Keith the day before on the phone and again i`m glad i did. I certainly would recommend this dealership to anyone who is looking for a bike. Thanks again guys and i will be back. Byron Weatherly Jax, Fl Byron Weatherly, jax, FL Store Location: New Smyrna 5 Star Overall Rating 6/24/16 Mark did a great job getting us into the Bike we needed. Everyone we had contact with was great. Tim and Cheryl Carter. Cheryl Carter, Crossville, TN Store Location: Daytona 5 Star Overall Rating 6/18/16 I purchased a 2014 FLHTCU From the dealership yesterday. I had first contacted them on the internet and began working the deal. After nearly a week of working with me re-writing the contract multiple times I went in for the purchase. There was some additional re-writing completed because of some issues with HDFS rules but the staff was fantastic and work hard for me. I am very satisfied with the entire purchasing experience that I had with Bruce Rossmeyer Harley Davidson and would recommend them to anyone. Mark Klayman and the finance office staff Kristin provided excellent service throughout the entire purchase. I made them work hard and they were professional and personable the entire time. Harvey Bordeau, PALATKA, FL Store Location: Daytona 5 Star Overall Rating 6/9/16 I was riding from Miami to Sturgis and called into Daytona on the way, I was looking for a early model Harley [panhead/knuckle] and saw a Desternation 50 Duo which I thought was a pan until I talked to Jim Gear and told story about this bike which was number 41 out of 50 which I purchased 2 weeks later Jim helped with paper work [sent to Sturgis for me to sign and send back]I then transferred money for bike ,Jim sent me photos of bike, helped federal transport to transport the bike to LA,so I could ship the bike home,during this I found Jim and the other people I dealt with at Bruce Rossmeyers in Daytona to be very helpful and looking forward to dealing with them again daryl cuddy wonthaggi aus Store Location: Daytona 5 Star Overall Rating 2/27/16 Had a new tire installed 2/26/2016. Although everyone seemed to be extremely busy getting ready for Bike Week, they had time to acknowledge you as a customer and ensure you are being taken care of. Tire was installed in a timely manner. Very good service. George Rudolph, Waverly, TN Store Location: Daytona 5 Star Overall Rating 10/11/15 My purchase last year of a '14 Street Glide was a grand experience. Gene was my salesman and was able to help me get things situated with no problems. My contact today is to address my visit yesterday to look at the new models and pick up some shirts for friends while here. Three young ladies ,were very helpful in my search for said shirts and I wish to tell you how helpful and pleasant they were in dealing with my wife and myself. Erika,Ashley and Allie......thanks for your help in the search for the pocket T and for getting me in touch with Gene. Your pleasant and cheerful smiles, great personalities, and your evident drive to go above and beyond was totally awesome! Keep up the Good work! Thanks Warren "Whitey" Whiteside Warren Whiteside, Candler, NC Store Location: Daytona 5 Star Overall Rating 9/29/15 Jim Daly was my sales person he was very knowledgeable about my bike I was very impressed he made my bike buying a very easy day. I bought a Peace Offers Special Ultra Classic Limited and we are working on one more bike as well a Forty-Eight Jim Daly is a real biker...Just not a poser salesman like other dealershipside have. At the end of the day we went for a ride to make sure I knew all about the bike make sure I was comfortable with it. And that was a big helpThank You Mr Daly Fred greene Greene, Ormond beach fl, FL Store Location: Daytona 5 Star Overall Rating 9/29/15 Jim Daly was our sales contact. He did a great job helping my wife, and I decide on our new Tri-Glide--It is a great bike, and am having lots of fun with it. Dennis Clark, new smyrna beach, FL Store Location: Daytona 5 Star Overall Rating 9/27/15 Every time I go to Destination Harley it is awesome experience. Sales person (Charlie Trader) worked with me through the sales process each step of the way. I try to recommend him for new clients. Your customization and parts department always has the parts I need without having to wait long periods of time, I try to buy all my parts from Destination. Raymond Spence, FL Store Location: New Smyrna 5 Star Overall Rating 9/27/15 I was riding through Daytona on my 1992 Ultra Classic and stopped at Rossmeyer's HD about possible service. After talking with Charlie Trader, I bought a 2016 Ultra Limited. Thanks Charlie and staff for working so long with me and giving me the nest deal possible.. I will definitely recommend your dealership, just like it was recommended to me. I'm really glad I stopped and rode away with my new bike. Thanks again.... Mike Michael Camden Store Location: Daytona 5 Star Overall Rating 9/24/15 fast very helpful got my parts fast francisco melendez, port orange, FL Store Location: Daytona 0 Star Overall Rating 7/9/15 when i was in new smyrna for bike week spring of 15 my left rear fender support broke on my 05 road king custom. jay blake in the service dept went out of his way to send a truck to daytona to pick up the part and stayed on top of the job to get the repair done and me back on the road. jay is a great employee and a great model as to what all of your employees should model themselves after. i cannot thank jay enough for making my time at your facility in new smyrna a great experience. it made the ride back to phoenix a lot better knowing the motorcycle was repaired properly. thank you tom shaw tom shaw, phoenix, AZ Store Location: New Smyrna 5 Star Overall Rating 6/3/15 Very Happy with the new purchase back in January on my 2014 Electra Glide Ultra Limited. Sale's personal was very helpful and wasn't pushy to make the sale. Top notch with Charlie on down to the people in service. I would buy another bike from this dealership on a heart beat. I made the purchase in January and was coming down in March at the end of Bike Week for a week in my Time Share and they aloud me to store it until I came down to do my Time Share. They are very good friend's instead of sale's people. I can't say enough about Charlie in sale's. He kept in touch from the time I made the purchase to the day I picked it up. I drive truck so I have chance's to get threw town and Charlie always said if I'm passing threw and want to get my bike out for a few hours to give him a call and it will be waiting for me when I arrive. Charlie was very helpful with educating me on the new electronics. He really had his hands full and was very patient cause I'm still learning new things on it and I'm not too good with the computer side. He gave me web sites to view and it broke down every thing with the new bike. He is very TOP NOTCH !!! Now for the purchase : I'm coming off from a 1998 Dyna Wide Glide to a 2014 Ultra Limited..... One word.... WOW !!!!!. I Love the bike. I still have my Dyna for short digs around town but I haven't rode it yet since the new bike came home. If I was going to complain about any thing I would have to say when I came in for my 500 to 1000 mile service, when they changed oil and put the new oil filter on they put an ugly black one on instead of a chrome one. I would ask the owner's in the future if they wanted the factory black or the "PRETTY" chrome one....LOL.... Thank you to the whole staff from Charlie Trader to the service dept. Thank you again, Todd R. Ruhl Todd ruhl, mifflinburg, PA Store Location: Daytona 5 Star Overall Rating 4/2/15 I just bought my first Harley and had a great experience at the Destination Daytona dealership. Tealla was my sales person and was outstanding in helping me with finding a bike, getting through the process and getting a good deal. The staff at this location are very knowledgeable and friendly. If you are looking for knowledgeable friendly people, and a bike at a good price you need to check them out. Rich G, DAYTONA BEACH, FL Store Location: Daytona 5 Star Overall Rating 1/20/15 Great staff really enjoyed the visit bought a Road King and now I will be getting an 883 or 750 Street for my wife Charles Dickerson, Daytona Beach, FL Store Location: Daytona 5 Star Overall Rating 12/19/14 Would like to commend the following staff for exceptional service, cooperation and response. Doug and Sara at New Smyrna and Karisa Morgan in Daytona. I was trying to purchase Rinehart slip ons from New Smyrna for my ultra classic that is at my daughters in Port Orange. Due to company policy I was not able to purchase with a C/C over the phone for security and fraud reasons. I totally understood but being from NJ and wanting to deal with your dealership proved difficult. However between Doug, Sara and Karisa and their wisdom we were able to make it happen. My pipes are ordered and my bike is tentatively scheduled for installation on Saturday Dec 27th.GREAT STAFF - GREAT SUPPORT - GREAT DEALERSHIP Thanks Bruce Rossmeyers New Smyrna Harley DavidsonJersey Dan Dan Batelli, Haledon, NJ Store Location: New Smyrna 0 Star Overall Rating 10/28/14 My wife and I were down for Biketoberfest and a few days into our stay, I noticed I had an oil leak. I spoke with Jacob in Service at great length and I brought the bike in. After a service check, it turned out it was just the oil cap that went bad. THANK YOU for your quick and friendly service in the middle of a fun and exciting week. Marc Martino, Lake Hopatcong, NJ Store Location: Daytona 5 Star Overall Rating 9/22/14 Bought a 2014 Fat Boy Lo, and the salesman Rick Haines was awesome!!! He took his time, used no pressure, and treated me like an old friend! Everyone I met Saturday 13 Sept 2014 was friendly and went out of their way to make me feel like part of a family! Kevin Wilcox, FL Store Location: Daytona 5 Star Overall Rating 8/17/14 Went into Daytona Harley-Davidson to get my boyfriend's bike fixed. It's never broken down (until now). We were getting ready to leave for a bike trip Monday morning and it was Saturday afternoon. Jacob Snyder, Service Advisor, was SO helpful and detail-oriented that I just had to comment. He didn't have the part, but sent someone to the other dealership, also checked for any safety recalls and while waiting on the part, had that done as well. He also repaired two small lights in the gauges that were out. He kept coming back to us with status report and then washed the bike! Overall experience was wonderful and Jacob made it better! Thanks so much! Headed out on the trip! Colleen Miles, Daytona Beach, FL Store Location: Daytona 5 Star Overall Rating 6/17/14 I bought a very gently used 2014 Heritage Classic on father's day June 15, 2014. I'd like to thank everyone especially Sean for making this a very special and pleasant experience for me and my wife. From the time my wife and I walked in the door to the time I rode off with my new bike we were treated like royalty by everyone we dealt with. After I made the ride home with the bike Sean and I exchanged several text messages and a phone call. Sean is a great guy and I feel like he is a new friend. Richard Harnden, Jacksonville, FL Store Location: Daytona 5 Star Overall Rating 6/7/14 Best buying experience ever. Very professional staff. Went there just to look and waste the day, left a proud Harley owner! -Anonymous 5 Star Overall Rating 4/17/14 Great place to buy a bike, people are very friendly and professional. Charlie Trader was the salesman and he really took the time to make sure I got the bike I was looking for, great guy. My wife and I were really impressed with the level of service and when I get ready for another bike I will be going back. Thanks to everyone at Bruce Rossmeyer's HD. michael clifford, FL Store Location: Daytona 5 Star Overall Rating 4/1/14 Rode in during bike week and within 3.5 hours rode out on a brand new 2014 Street Glide! I am certain I would not have had that experience at home. Had everything I wanted, got a great deal and RODE it off the showroom floor. Sean Bennett did an outstanding job, it was truly an amazing experience. He got me through service, parts, finance, prep and delivery without a hitch. Thanks to all at Destination Daytona, been coming to Daytona for 15 years and I tell all my friends about all the time. You buy here and your part of the family! Thanks Paul P -Anonymous 5 Star Overall Rating 3/17/14 The best H-D dealer i have ever been too , & the staff was the greatest .Left the dealer with the best feeling that i have ever hade next to getting a deal on my 4th wife LOl It was great , i am lost for words, Thank all at Burce RossMeyer's H-D 2014 Rick Smith, FL Store Location: Daytona 5 Star Overall Rating 3/17/14 I had throttle trouble while at rally. I made it to the dealership fine before throttle stopped responding again. The man in service I'm thinking John Daly, young man with long side burns was very helpful and professional . Service got me in and out quickly . Very well pleased with personnel and service . Thanks to all back on my way wayne spencer, troy, NC Store Location: Daytona 5 Star Overall Rating 3/12/14 I would like to express my sincere gratitude to the staff of the service department at the New Smyrna Beach location. While enjoying Bike Week 2014, I had the misfortune of experiencing a mechanical breakdown with my 05 Heritage Softail. While entering an on-ramp to I-95, I accelerated and shifted hard into second gear and was met with an immediate increase in rpms and a loss of forward motion. All attempts to accelerate above 40 miles per hour resulted in increased rpms and loss of power to the rear wheel. I managed to limp on back to our campsite and parked the bike for the night. Deciding the New Smyrna location was more likely to be able to accommodate me, I called at 8:00 a.m. the following morning inquiring whether or not they could get me in and out in one day. A worn clutch was the suspected culprit. Service Advisor Greg Fields assured me it would be no problem. I arrived at approximately 10:00 a.m. via tow truck and off loaded the bike and was immediately attended to by the service department staff. My phone number was taken and I was advised they would call when they had further information. I took advantage of the situation by visiting the many vendors on site for Bike Week, as well as activities at HTs Pub 44, adjacent to the dealership. The problem with the bike was not quite as simple as originally imagined. The splines on my clutch hub had fatigued and stripped out when I hit second gear allowing the drive shaft to free wheel when the clutch was released. A number of factors contributed to the failure; one of which I am sure is the fact that I ride the bike daily and was approaching 82,000 miles on the odometer. During the course of the repair I was kept informed of the progress by my Mechanic, Ben Denosky, Service Advisor, Greg Fields, Assistant Service Manger, Jeremy Sikes, and Service Manager, James Hawtree. I was back on the road by mid afternoon and free to continue my Bike Week experience. These gentlemen are a credit to your organization and I am pleased to make that statement. My only regret is that I dont live close enough to this location to use them on a regular basis. Once again, thanks for treating me like an old friend. I look forward to dropping in the next time I am in the area. Don DeRyke Sunrise, Florida Don DeRyke, Sunrise, FL Store Location: New Smyrna 5 Star Overall Rating 2/12/14 Great store and great people to purchase from TERRY GIBSON, Jacksonville, FL Store Location: Daytona 5 Star Overall Rating 10/7/13 I would like to take this opportunity to extend my appreciation for the service that I have received after purchasing my 2012 Ultra Classic from your dealership, I also want compliment your parts department employee James as well as Adam John and Dennis in service, They have all done a great job for me. Thank you again look forward to doing business with you in the future. Ken B 5 Star Overall Rating 10/7/13 Dennis, I just wanted to say thanks for finding that vibration on my 2011 limited on Saturday. It has been driving me crazy and your mechanic found two missing bolts from the Transmission/ exhaust mounting bracket. Great JOB!!! This is why I have purchased 3 bikes and most of my add-ons from you guys... Thanks again Dennis, Mike, John and Tech - I am very, very pleased. A buddy of mine purchased a bike from you guys on Saturday as well! Michael M 5 Star Overall Rating 10/7/13 I visited your dealership on Friday, March 8th while down for Bike Week and was impressed. That evening I discovered I had lost a fob and key to my '12 Ultra Classic. The next morning I returned to the dealership and talked to the guys in service, they sent me to parts to get a fob and then hooked me up with a guy to program it. Everybody I talked with was very professional and helpful. Next trip down I'll be stopping by for more clothes and other stuff. Thanks again for your help. Billy R 5 Star Overall Rating 10/7/13 I would just like to compliment your dealership: Sales, Parts and Service. Living 1,200 miles from here and visiting as often as possible, it's a gift having a dealership in your back yard. Finding a dealership with such a top notch staff such as NSB-HD puts the icing on the cake. NSB-HD is a great dealership to do business with! Thanks. Rick T 5 Star Overall Rating 10/7/13 Just before Bike Week I had my bike serviced and new rear tire installed at a dealership in Ohio. After arriving in Daytona I went for a ride and the rear wheel came loose and the belt was slipping. I called your service department they took the bike right in, fixed the problem in record time, and I was back on the road in about an hour. Thanks for the quick turnaround! Gary V 5 Star Overall Rating 10/7/13 I trailered my HD CVO Ultra to Daytona for bike week and as I drove down from Toronto Canada the weld on my crash bar broke. Given that it was bike week, I was pleasantly surprised when I was told your service department could work on my bike in right away and also do my needed oil change at the same time. I came back in to inquire about an issue I was having with my Navigation Interface Module. Dennis and the factory HD rep confirmed that there was an issue with the first generation NIM modules and replaced it at no cost to me under warranty. Dennis made arrangements to have my bike brought in to service right away to have the part replaced. Both times my bike was in for service, it came out washed and shined up! The service provided by you and your team is second to none!!! Thank you to the entire team at Bruce Rossmeyer's H-D. Bill M 5 Star Overall Rating 10/7/13 Just wanted to say thank you very much for taking such good care of me today. My radio was having problems and you were so willing to take time to help me. It's nice to have a local dealer be so helpful, rest assured that future dealings for me will be with your dealership. Thanks again. Dan W 5 Star Overall Rating 10/7/13 I would like management to know that the service department at Destination Daytona, and especially Dennis De Costa, are an excellent group of people to deal with. During your busiest time of year last weekend I noticed my brake light was not working, I checked the bulb and decided to bring it in on Bike week of all weeks. When I approached the service writer it dawned on me that it could be a fuse. I asked the service writer if it would be ok for me to check the fuse and if that was my problem get a new one and be on my way. He allowed me to pull my bike to the side inside the service center write up area and commence taking the bike apart. Once I concluded the fuse was not burned out I noticed the brake relay solenoid. Surely I thought this was the problem, and as I was about to ask if this could be tested when Dennis came up and asked if he could help. I told him the problem and he quickly verified that the solenoid was not the problem and noticed that the brake lever on the handle bar was not properly installed. He made the adjustment and also pointed out that my running light on the brake light was not working. I bought a new bulb and Dennis helped me with the cable. Again all this was done at no expense to me other than the bulb! Everybody says that HD stands for High Dollar, but I know that it really means quality and when you can get a service department to look at a small problem on a busy Bike Week weekend - and that is why I would always bring my bikes to Bruce Rossmeyer's Shop for any service - especially major repairs. I know that the people there have my interest at their heart. Thank you again Bruce Rossmeyer Service and especial thanks to Dennis. Ed H 5 Star Overall Rating 10/7/13 Thursday at Bike Week 2013 my 2008 HD Ultra Classic had a problem - a hole developed in my rear brake line from rubbing on the frame. Although no one in FL had the part in stock, Adam was able to work with a Factory Rep on site and get the part by Saturday noon. Adam also noticed a gasket weeping on the inner primary case. During the repair process for the inner primary case gasket, teeth were discovered missing from the clutch cluster and a new one was installed. I was informed the throttle positioning sensor was sending error codes so it was replaced, and the rear wheel rubber bushings were worn and in need of replacing. After picking up the bike everything seemed fine at first. Then I kept experiencing problems with the idle when the engine was warm. It idled between 16 & 20 on the tach consistently. I returned to service and Adam calmly handled the situation but the mechanic, Scott, said everything was within factory specs and no code was being sent. I took to bike but returned again with the same issue 10 minutes before closing time. At this time the bike was idling at 12 consistently & Scott looked at it briefly but said it was within specs. I took the bike again and called Adam to make an appointment the following day for the same problem. Upon arrival I asked Adam to come outside and look at the bike because it was idling at 16 to 18 on the tach. Adam came out and verified I was correct and took the bike in for diagnosis. In the end Adam said they had to replace the throttle positioning sensor again. I want to thank Adam for his assistance and willingness to listen without being rude & short like the first service writer. Adam is representing your organization with concern for the customer even in the heat of a busy, busy, busy week. Adam is a credit to your organization. Gerald N 5 Star Overall Rating 10/7/13 Dear Shelly, Just wanted to take a minute and give you some positive feedback. I am not sure how many people actually take the time to give you and your dealership in Ormond praise. I have been buying bikes from the Rossmeyer family for the last 12 years. I just bought my fourth one, which was a 13 Road Glide tricked out. Over the last year or so I have seen your employees go above and beyond whether it was in sales, service, parts and even clothing apparel. I have referred numerous customers to your dealership for new or used bikes and everybody has been very happy. The biggest thing is the service department; those guys will go out of their way to make sure you are happy. A dealership is only as strong as their service department. That is what most people rely on after they purchase a bike. I have to be honest, there was a time when that was not the case. I ride with some really hardcore bikers that are very finicky about their bikes and who works on them. You walk in to your dealership and there are no attitudes and everybody there is willing to help. Keep up the good work! I am bringing another customer to you over the weekend from Virginia who wants to buy a bike from you after speaking with me. Best regards. Louis Miceli Experience the Bruce Rossmeyer's Harley-Davidson® Difference! Shop NewShop Pre-Owned Daytona Harley-Davidson® 1637 N US Hwy 1 Ormond Beach, FL 32174 Phone: 386-671-7100 Map & Hours New Smyrna Harley-Davidson® 1899 State Road 44 New Smyrna Beach, FL 32168 Phone: 386-409-3034 Map & Hours Destination Daytona 1635 N U.S Hwy 1 Ormond Beach, FL 32174 Phone: 866-642-3464 Map & Hours Dealer Links New Models Pre-Owned Events Apply for Credit Shop By Payment Test Ride Rentals Careers Harley-Davidson.com Connect Follow Bruce Rossmeyer's Harley-Davidson® on Instagram! 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