Brooks International QUALITY & CUSTOMER SATISFACTION Select a Service Executive Team Development High-Performance Culture Change Management Organizational Alignment Supervisory Effectiveness HR Performance Management Systems Organizations & Systems Merger Integration Business System Implementation System for Managing Organizational Design Decision Effectiveness Safety Effectiveness Shared Services Consolidation Quality & Customer Satisfaction Call Center Effectiveness Fill Rate Performance Quality Management Effectiveness Crafting & Executing Strategy New Operating Models Tactical Plan Development Greenfield Launch Overview Customer satisfaction is a measure of how a company’s offerings meet or exceed customer expectations. It’s driven by the quality of products or services, the meeting of delivery expectations and user-friendliness of business practices. These touch points contribute to customer satisfaction, and businesses should strive to make the order-to-invoicing process seamless. Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customer expectations. When these ratings dip, they indicate problems that can affect sales and profitability. Needless to say, it’s essential for businesses to monitor and manage customer satisfaction. Brooks International professionals possess extensive experience in the development of quality systems that ensure customer satisfaction. The key to improving customer satisfaction is to implement a system that measures and tracks the performance of key customer touch points – such as quality, on-time delivery and billing errors. The system also monitors potential opportunities to help customers, such as comparisons between order quantities, shipped quantities and lead times. This data can be used to reduce costs both internally and for the customer. These opportunity indicators provide your sales force with powerful information that can be used to match order sizes with truckload quantities, match order sizes with efficient production runs, and quote reasonable delivery dates based on raw material availability. This type of information tracking allows companies to run more efficiently and build long-term partnerships with their customers. We approach this opportunity by understanding the customer touch points that are meaningful in the industry, creating customer scorecards to track performance, and developing internal processes that identify the reasons for variance to targets. This continuous improvement process is the backbone for any management system and ensures that management, sales and customer service are equipped with the right information when interfacing with customers. VIEW NEXT SERVICE Quality Management Effectiveness Related Case Studies Aggregates producer develops logistics management company – gains control of customer service Eliminates pass-through delivery costs, adds profit source; Improves ability to meet seasonal demand Strategic Intent Capture gross margin from a pass-through r... READ MORE Hospital reduces costs, improves patient care and staff productivity 15% reduction in payroll costs Department productivity improves 30%. Strategy Implement a goal-driven management process that fuels continuous performance impro... READ MORE Leading hotel chain adopts cultural change, while reducing costs and increasing profits Improves satisfaction of guests and staff Increase profits and reduce costs Strategic Intent Improve guest satisfaction and the employee culture; Enhance cost s... READ MORE Achieve your strategic imperative & required financial objectives. See what a Brooks International initiative can do for you. CONTACT US Services Business System Implementation Call Center Effectiveness Change Management Crafting & Executing Strategy Decision Effectiveness Executive Team Development Fill Rate Performance Greenfield Launch High-Performance Culture HR Performance Management Systems Merger Integration New Operating Models Organizational Alignment Organizational Design Organizations & Systems Quality & Customer Satisfaction Quality Management Effectiveness Safety Effectiveness Shared Services Consolidation Supervisory Effectiveness System for Managing Tactical Plan Development MENU Home Who We Are What We Do Who We Serve Capabilities Industries Case Studies Testimonials Insights Brooks Careers WHAT WE DO Business System Implementation Call Center Effectiveness Change Management Crafting & Executing Strategy Decision Effectiveness Executive Team Development Fill Rate Performance Greenfield Launch High-Performance Culture HR Performance Management Systems Merger Integration New Operating Models Organizational Alignment Organizational Design Organizations & Systems Quality & Customer Satisfaction Quality Management Effectiveness Safety Effectiveness Shared Services Consolidation Supervisory Effectiveness System for Managing Tactical Plan Development CONTACT Contact Us contact@brooksint.com (561) 214-8800 LOCATIONS United States Canada Belgium United Kingdom Slovakia Singapore Selecteer een taal▼ Facebook Google+ LinkedIn Copyright © 2021 Brooks International. 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