ally.com Contact Help Search Our Company Social Impact Careers Investor Relations Press Room Suppliers Who We Are Our Company Our Vision Our Business Our Commitment Core Values Our Vision Be a relentless ally for your financial well-being We find new ways to deliver opportunity — no matter how you define it. Our commitment to our customers has been at the core of who we are for 100 years. We’re relentlessly focused on “Doing it Right” and being a trusted financial services provider to our consumer, commercial, and corporate customers. We are one of the largest full-service automotive finance operations in the country and offer a wide range of financial services and insurance products to automotive dealerships and consumers. That’s why around 9 million+ people trust us to help with their bank, auto, invest and other financial needs. See how Ally drives innovation by investing in emerging technologies with Ally Ventures. Our Business A leader in digital financial services What some call difficult, we call doing it right. We're changing the online banking landscape with innovative digital experiences. Our award-winning online bank (Ally Bank, Member FDIC and Equal Housing Lender) offers home loans, along with a full suite of banking products including savings, money-market, checking, certificates of deposit (CDs) and individual retirement accounts (IRAs). We also offer securities-brokerage and investment-advisory services through Ally Invest®, while our robust corporate finance business offers capital for equity sponsors and middle-market companies. Banking With great rates, our award winning online bank is making banking easier with a simpler and smarter experience. Dealer Financial Services Independent financing, leasing, commercial insurance and vehicle protection product provider for dealers and consumers. Home Offering fixed and adjustable rate home loans and consistently competitive rates to help consumers reach their home financing goals. 2.45 million deposits customers with $139 billion in total deposits Serving nearly 20,400 dealers, nearly 4.1 million auto customers, and nearly 2.6 million insurance customers in the U.S. Direct-to-consumer home loans platform offering new purchase and refinancing solutions. Investing A wide range of self-directed and robo portfolio products, as well as low fees to help manage their investments. Corporate Finance Source of capital for equity sponsors and middle-market companies. Ally Lending Our lending solutions give consumers the option to pay over time for healthcare, home improvement, auto servicing, and auto modification services. Serving 503,000 of Invest brokerage accounts that total $16.3 billion in assets. Diverse portfolio spans 100+ relationships and includes cash flow and asset-based loans ranging from $15 million to $250 million Business-to-business-to-consumer financing program offering a suite of lending solutions. Our Commitment Do right by our customers We’re creating financial services that actually serve. Our teammates are committed to developing award-winning technology, services that make your life easier, products that are never status quo and diverse thinking that inspires new ideas. We have a fierce commitment to: Do Right: Sincere respect for each other, our customers and the communities we serve. Obsess Over the Customer: Every innovation, product and interaction we have is designed to ensure we’re doing our best for our customers and their financial well-being. Tirelessly Innovate: Our business and teams are built to constantly innovate and reinvent to bring our best products and services to our customers. Be Purpose Driven: Giving back to our communities is a core part of Ally’s culture. Our giving back efforts are focused on reducing barriers to economic mobility through financial education, affordable housing, workforce preparedness, and digital job training. Throughout the year employees also volunteer and donate to help those who need it most. How are we helping our customers Do It Right? By providing tips and tricks for your financial well-being in our Do It Right Community. Explore, learn and share a variety of financial topics. Find ways to maximize your investments and save for the future. Get the latest fintech news and timeless tips on finance basics. How does Ally Bank offer award-winning customer support without any branches? We offer professional help whenever our customers need us. 24/7. Customers can conveniently contact us by phone, live chat or email any time day or night. Expert support. Issues are resolved thoroughly by highly trained experts in Ally Bank products. Call wait times. We share exactly how long it will take to talk to a representative. "Best Online Bank" - MONEY® Magazine 2018 Customers agree ... I like the simplicity, overall design and convenience of ally.com. This is by far the best online bank I've ever been a customer of. Every time I call Customer Service, it's a live person that answers, not a robot. Ally is truly my ally. — Vladimir M., Minnesota Dealers' Choice Award - Auto Dealer Monthly, 2018 Going the extra mile with auto dealers … Ally provides dealers with unique social media content and expert insight to support and drive sales while engaging customers. It's just one way we go "all-in" to help drive dealer success. What’s our secret to making vehicle payments simpler? Our convenient payment options and excellent support provide a better experience. Payment options. It's easy to set up Auto Pay or make one-time payments either online or with our mobile app. Track progress. Customers can check the progress bar to see how many payments they made and how many are left. Expert support. We give customers the help they need by phone, secure message or online chat. How is Ally improving the home loan process? With competitive rates and an exclusive Ally Home Team® dedicated to helping you every step of the way. Dedicated support. We provide you with a knowledgeable team of loan experts to help you through the home loan experience, from application to close. Frequent updates. We check in with you regularly to answer any questions you may have along the way and ensure you meet your closing date. Online access. Manage all your loan-related documents from any device. It’s quick, convenient and secure. How do we help auto dealers move more vehicles? We offer SmartAuction — with nearly 5 million vehicles sold since 2000. Virtual inventory. This online auction lets dealers easily search thousands of wholesale vehicles nationwide. Bid and buy. Dealers can place bids and make offers in the office or on the go so they never miss an opportunity. Check status. It's easy to update postings, answer questions about vehicles and respond to offers. How are we helping people avoid common financial pitfalls? We created Ally Wallet Wise — a free financial education program with online courses and live events. Financial basics. Participants learn about budgeting, banking and investing, credit and auto financing. 24/7 convenience. Free, self-guided online courses are available anytime day or night. Practical resources. The program includes helpful videos, budgeting worksheets and an auto payment calculator. Best in Class for “Offering of Investments” — StockBrokers.com , 2016 Lots of Choices. No Surprises. Ally Invest℠ offers a wide range of self-directed and managed investment products to fit a variety of strategies, with some of the lowest fees and commissions in the industry. Core Values The principles that guide us Our values shape our culture and drive our success. Delivering on our commitment requires us to work with integrity, be accountable to one another and LEAD in the workplace – and in the community. That's what it means to be an ally. Ally values Diversity and Inclusion. Learn more about our ongoing efforts to create a dynamic and welcoming workforce. Look Externally Execute with Excellence Act with Professionalism Deliver Results We’re dedicated to doing it right — every day. ABOUT Our Company Social Impact Careers Investor Relations Press Room Suppliers BUSINESS SOLUTIONS Corporate Finance Dealer Services Ally Ventures Ally Lending LEARN Financial Life Tips & Tools Do It Right Wallet Wise RESOURCES Contact Give Feedback ATM Locator Site Map Shop Ally Gear TERMS & PRIVACY Ally Invest Disclosures Legal Privacy Security A FEW THINGS YOU SHOULD KNOW Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company, NMLS ID 3015. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Ally Bank is a Member FDIC and Equal Housing Lender , NMLS ID 181005. Credit products and any applicable Mortgage credit and collateral are subject to approval and additional terms and conditions apply. Programs, rates and terms and conditions are subject to change at any time without notice. Ally Servicing LLC, NMLS ID 212403 is a subsidiary of Ally Financial Inc. Options involve risk and are not suitable for all investors. Review the Characteristics and Risks of Standardized Options brochure (PDF) before you begin trading options. Options investors may lose the entire amount of their investment or more in a relatively short period of time. Trading on margin involves risk. You can lose more funds than you deposit in a margin account. Please review Margin Account Agreement and Disclosure for more information regarding margin trading. Securities products and services are offered through Ally Invest Securities LLC, member FINRA/ SIPC. You can find background on Ally Invest Securities at FINRA’s BrokerCheck. View Securities Disclosures Advisory services are offered through Ally Invest Advisors Inc., a registered investment adviser. View Advisory Disclosures Ally Invest Advisors, Ally Invest Securities, and Ally Invest Forex LLC are wholly owned subsidiaries of Ally Invest Group Inc. Ally Bank and Ally Invest Group are wholly owned subsidiaries of Ally Financial Inc. Securities products are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE. Foreign exchange (Forex) products and services are offered to self-directed investors through Ally Invest Forex LLC. NFA Member (ID #0408077), who acts as an introducing broker to GAIN Capital Group, LLC ("GAIN Capital"), a registered FCM/RFED and NFA Member (ID #0339826). Forex accounts are held and maintained at GAIN Capital. Forex accounts are NOT PROTECTED by the SIPC. View Forex Disclosures Ally and Do It Right are registered service marks of Ally Financial Inc. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. From NerdWallet. © 2017-2021 and TM, NerdWallet, Inc. All rights reserved. From Kiplinger's Personal Finance. © 2021 The Kiplinger Washington Editors. All rights reserved. Used under license. From MONEY. © 2020 Ad Practitioners, LLC. All rights reserved. Used under license. ©2009–2021 Ally Financial Inc.