Personal area Institutions area CTT nord - Toscana Trasporti Company COMPANY TRAVEL WITH US TALK TO US NEWS NEW TESEO APP TRAVEL WITH US Calculate route Lines and timetables Service Maps Pupils Transport Livorno Cecina Pupils Transport Montenero funicular Tickets and season tickets Ticket offices and resales Service charter Travel Conditions 1/7 CALCULATE ROUTE Notices and News SERVICE CHARTER Share | | Presentation of the 2018 Service Charter For me it is really a great satisfaction to be able to present the first “Unica” Service Charter of the TPL road transport service of the Tuscany Region, and to be able to do it on behalf of the first Operator who manages the entire Tuscan regional service: One. An even greater satisfaction because the One service charter contains important steps towards improving and standardizing the quality of the services offered to all passengers in the Tuscany Region. In fact, the map includes a section relating to the general methods of supplying the service common to all territories and a “local” section which instead details only the aspects of the service that are specific to the various basins. This new charter introduces as "universal" passenger rights, rules to be respected, ways of interacting with the company in the direction of an increasingly transparent, accessible, and participatory service. Clear rules for the transport of luggage, children, bicycles, animals, as well as specific assistance services for disabled passengers for an increasingly wider use of the public service. In a transitional phase characterized by the waiting for a service contract of longer duration, these are important steps that anticipate many aspects of the "revolution" foreseen by the Single Lottery Competition. Thanks to the so-called "bridge contract" signed by One with the Tuscany Region, important investments are in fact launched that will bring to our cities: buses monitored with the AVM geolocation system, smart poles with forecasting of arrival times, electronic payment services (electronic ), apps that allow you to use the service quickly and efficiently. The card also introduces the new rights of users in terms of refunds in the event of disruptions as well as better specifies the duties of travelers and the system to combat tariff evasion. A strong simplification is also introduced in the tariff system which finally becomes homogeneous throughout the territory of Tuscany for both urban and extra-urban routes. Also of great importance is the introduction of a new and very important discount range for users with an ISEE indicator of less than 36,000 euros in order to facilitate access to the service by the weakest income brackets. For families, this discount can be combined with an additional discount reserved for students. In conclusion, a new charter for a more modern, more sustainable, more accessible, more comfortable, more intermodal service to respond to the needs of citizens. Have a good trip. Andrea Zavanella President ONE Scarl updated June 12, 2018 ATTACHED DOCUMENTS Service Charter 2018 COMPANY Who we are Membership list CDA Privacy Cookies TRAVEL WITH US Calculate route Lines and timetables Service Maps Pupils Transport Livorno Cecina Pupils Transport Montenero funicular Tickets and season tickets Ticket offices and resales Service charter Travel Conditions 1/7 TALK TO US Company ticket offices Public relations office Corporate Offices Claims management PMR assistance NEWS Notices and news In evidence Promotions Newsletter CTT north Pisa Lucca Massa Carrara Meadow Empoli CTT NORD srl Via Bellatalla, 1 - 56121 Ospedaletto PISA cap. soc. € 41.507.349 iv- PEC: cttnordsrl@legalmail.it - CF-VAT number 01954820971