MENU ACCOUNT How long will my switch take? Switching to us We've worked hard to make the switching process as quick and painless as it can be. We will usually switch you over within 17 days of you signing up and we're covered by the Energy Switch Guarantee. Unfortunately, this can't be cut down any more as we have to get things in order with your old supplier – like collecting and processing your meter details – which isn't always an instantaneous affair. But the good news is, we'll handle everything and send you regular updates on the progress of your switch. What can we help you with? All FAQsBills and paymentsMetersMoving homeNew M&S EnergyReferralsSwitching to usTariffs For general enquiries: By email: hello@mandsenergy.com By phone: 08081 697 822 Privacy Terms & Conditions Modern slavery statement ABOUT MARKS & SPENCER The company Jobs Plan A Store finder Accessibility Privacy Terms & Conditions M&S Energy is proudly supplied by Octopus Energy Ltd. Octopus Energy Ltd is a company registered in England and Wales. Registered number: 09263424. Registered office: 33 Holborn, London, EC1N 2HT. Marks and Spencer plc is a company registered in England and Wales. Registered number: 0214436. Registered office: Waterside House, 35 North Wharf Road, London, W2 1NW. We use cookies to provide a great experience. If you're happy with this, continue browsing. Read more Manage my cookies.

MENU ACCOUNT Help and FAQs Need help? You've come to the right place Emergency help Smell gas or suspect a leak? Call the National Gas Emergency Helpline on 0800 111 999. Power cuts Call 105 (free) to get help and advice from your local network operator. Here's what to do if you've got no gas or electricity. What can we help you with? Search FAQs All FAQsBills and paymentsMetersMoving homeNew M&S EnergyReferralsSwitching to usTariffs For general enquiries: By email: hello@mandsenergy.com By phone: 08081 697 822 Privacy Terms & Conditions Modern slavery statement ABOUT MARKS & SPENCER The company Jobs Plan A Store finder Accessibility Privacy Terms & Conditions M&S Energy is proudly supplied by Octopus Energy Ltd. Octopus Energy Ltd is a company registered in England and Wales. Registered number: 09263424. Registered office: 33 Holborn, London, EC1N 2HT. Marks and Spencer plc is a company registered in England and Wales. Registered number: 0214436. Registered office: Waterside House, 35 North Wharf Road, London, W2 1NW. We use cookies to provide a great experience. If you're happy with this, continue browsing. Read more Manage my cookies.