EAT WELL, DO WELL KIDS GIFT CARDS MENUS LOCATIONS ABOUT CAREERS CONTACT ORDER NOW FREQUENTLY ASKED QUESTIONS EAT WELL, DO WELL REWARDS EAT WELL, DO WELL REWARDS How do I join the Eat Well, Do Well Rewards club? What are the benefits of the Eat Well, Do Well Rewards Club? How Do I Register My Card? Go to SilverDiner.com and click onto the link at the top of the page titled Eat Well, Do Well Rewards. How Do I Redeem Rewards? Can an Eat Well Do Well Member Earn Points When They Order Online? Yes. Eat Well, Do Well members can earn visit points and use their rewards when they place an order via the Silver Diner mobile app or at SilverDiner.com as long as the order subtotal is above $5. You will be asked to enter your Eat Well, Do Well username and password when you checkout at . Can I redeem $5 reward and coupon offer During the Same Visit? Can an Eat Well, Do Well Member Earn Points When They Order online? Yes. Eat Well, Do Well members can earn visit points and use their rewards when they place an order via the Silver Diner mobile app or at SilverDiner.com as long as the order subtotal is above $5. You will be asked to enter your Eat Well, Do Well username and password before starting orders placed at . Why Did I Not Receive a Birthday Reward? What If I Have Forgotten My Card? Please call Silver Diner Guest Relations at 1-866-561-0518 Monday – Friday 9am – 5pm ET and provide them with your Eat Well, Do Well account number, location, total (before tip) and receipt number so they can apply the point to your account. Or submit the information via the General Info form at Eat Well, Do Well Rewards Terms & Conditions ONLINE ORDERING & TO GO ONLINE ORDERING & TO GO SERVICES What kind of To Go Services do you offer online? How do I order online? Visit SilverDiner.com or use the Silver Diner mobile app Can I order online from my phone? Do I need to register or setup an account? CAR HOP CARRYOUT What is car hop? How does car hop work? Can I request car hop online? Can I pay cash at car hop? DELIVERY Can I order delivery by calling the location? What is your delivery area? Do all locations offer delivery? What times do you offer delivery? Do you charge a delivery fee? Are all menu items available for delivery? ORDERING PROCESS Can I place a future order? What happens if I want to change an online order? What is a simple no-additional-charge change? What kinds of substitutions are allowed? PAYMENT If I order online, can I pay in the store? Can I pay for an online order using cash? Can I use a Silver Diner gift card to pay for my online order? Can I use my 110% Certificate to pay for my online order? Can I add a tip to my online order? Can I pay cash at car hop? Can I pay cash for my delivery order? EAT WELL, DO WELL Do I need to be an Eat Well, Do Well member to order online? Can an Eat Well, Do Well member earn points when they order online? Can an Eat Well Do Well member use their loyalty rewards ($5 off or other) when they order online? I placed an order online but have not seen my Visit Credit applied to my account. What do I do? I was logged out of online ordering while in the mobile app – what do I do? ISSUES OR REFUNDS How do I cancel an online order? If you are placing an ASAP order you will not be able to cancel the order, since the order immediately goes to our kitchen. However, you can cancel a future order from the Silver Diner mobile app. There was a mistake with my order. How do I request a resolution? To assist you with resolving this issue please contact Guest Relations at 1-866-561-0518 or email them at SilverDiner.com/contact-us. Please contact Guest Relations within 72 hours (3 days) of the issue. To expedite the resolution, provide the following information: 1) Order Number, 2) Date, 3) Location, 4) Contact Information and 5) Description of the Issue. If you are an Eat Well, Do Well member, please provide your account number so we can expedite the resolution. I made a mistake with my order (wrong location, wrong service, wrong item). How do I request a resolution? My food was cold. How do I request a refund? There was a mistake with my order last week. How do I request a resolution? KIDS CLUB How does the Kids Club work? Using your Card: What do I do if I’m not earning rewards when I dine-in? How does the Birthday reward work? I’m ordering delivery through Silverdiner.com. Can I earn points? Can I use my reward? What if I have forgotten or lost my card? My child forgot their card. Can you look up his/her account using my phone number? My child forgot their card. Can they still get a pin? My child already has this pin. Can I get another one? What happens when my child turns 13 years old? My child is ordering online at SilverDiner.com. Can they still get a pin? Can my child used the earn reward on an adult menu item? Why can’t I have one Kids Club card for multiple children? How do I check my account? My kids do not have an email address. Can I use the parent’s email? I collected all 10 pins, do I receive a prize? Silver Diner Kids Club Terms & Conditions LINKING TO A SCHOOL How do I link to a school? Does my school get credit if I order online for Delivery of Pickup? Yes! If you are linked, your school will receive credit for all orders, dine-in or from SilverDiner.com. I don’t see my school listed when trying to link, how do I add them to the program? Contact your nearest Silver Diner and speak with the Operating Partner/General Manager for information on how to enroll. Visit SilverDiner.com/ewdw for a list of participating schools. SILVER DINER MOBILE APP How to I install the Silver Diner App on my phone? I already have an Eat Well, Do Well card; can I still use the app? Why does the app say my email is already in use when I try to register? Email address can only be used as a username once. Please choose a different email to register with or call Silver Diner Guest Relations at 1-866-561-0518 Monday – Friday 9am – 5pm ET How to I use the app to get credit for my visit? I am trying to check in but there are no locations listed. What do I do? Where can I find my account or card number on the mobile app? A page won’t load and says “Request Timed Out”. I was logged out of online ordering while in the mobile app – what do I do? PRIVACY POLICY Silver Diner Development, LLC. (Silver Diner) is committed to safeguarding your privacy; we take your privacy seriously. We will not sell, rent or otherwise distribute your personally identifiable information, which we receive through our website or from any other source, to third parties except as explained below. Please read the following policy to understand the care with which Silver Diner will treat your information. This policy may change from time to time so please check back periodically. If you have concerns, comments or questions concerning this policy, please contact: communityrelations@silverdiner.com What information does Silver Diner collect from me? Can I remain anonymous when I provide information to Silver Diner? How does Silver Diner use the information? Does Silver Diner share my information? How can I control access to my personal information and its use? How does Silver Diner protect financial related information? What security precautions are in place to protect the loss, misuse or alteration of my information? What are cookies and how does Silver Diner use them? How do I opt out? What else should I know about my privacy? How is information from children treated? © 2021 Silver Diner Development, LLC / All Rights Reserved