Search Global · English Login Products Services Partners Blogs & Resources About us Careers Request a demo Products Omnichannel Social media Integrate your social media alongside other contact center channels Customers increasingly engage with you on social media platforms. Enable your contact center to provide personalized service on social media and earn customer loyalty. KEY BENEFITS Transform social media into a conversational hub Provide rewarding customer service through: Increased engagement and reactivity. Improved customer satisfaction. Enhanced brand reputation. Maximized sales. Unified customer outreach FEATURES Enable your contact center to support customers through social media Omnichannel console Display a centralized view of all your digital channels, including social media. Real-time statistics and analytics Monitor your omnichannel results and manage your KPIs in real-time. Contextual routing Connect social media users to the contact center agents with the right customer service or sales skills. Predictive typing Anticipate and understand customer intent over social media. Spell checker Ensure high-quality communication without grammar or spelling mistakes. Virtual assistant for automatic responses Send automatic acknowledgment and/or responses via a choice of templates with agent supervision. Comprehensive view of interactions Provide contact center agents with the customer data they need, including message status and history of interactions. See how Odigo social media solutions can help your contact center Increased reactivity Assisted agents Enhanced brand reputation Request a demo Products Omnichannel Automation Routing Artificial Intelligence Engagement Performance & Optimization Cloud Platform User Experience Services IT integration Services CX Consulting Customer Success Odigo Academy Professional Services Contact Center Support Partners Find a partner Become a partner Blog & Resources Blogs Events Webinars Success Stories Use Cases CX Glossary About us About Odigo Awards & Recognition Newsroom Clients Careers Contact Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world. Contact us Request a demo contact.us@odigo.com Paris, France Social media LinkedIn Twitter Instagram YouTube Login Global · English Site map Privacy Policy Cookies Terms of Use Legal All rights reserved 2021 Odigo