Business IT Support, Security & Services 020 3744 3105 IT Support London IT Security IT Services Sectors News Reviews Contact Request a quote IT SUPPORT LONDON Award-Winning IT Support in London Increase staff productivity and protect business data with our London based Windows & Mac IT support and security services. Watch our video and discover the key factors to consider when selecting an IT support London provider. Free consultation Play Video Watch video 24/7/365 IT Support in London Our friendly team of specialists provide expert and unrivalled IT support services around the clock for 140+ London businesses. Industry Certifications We’re a Microsoft Partner and hold industry certifications, such as ISO 27001 & ISO 9001. Award-Winning London IT Support Winners of the coveted Feefo Platinum Trusted Service Award for our exceptional customer service. Click here to read reviews. Proudly Supporting The CC Foundation Proudly Supporting the Video Testimonials Play Video Robert Hill, Greater London Properties Multi-site Estate Agent “When we ask totality to do something, it gets done. It’s as simple as that. All the staff are super friendly and their retention is great. I wouldn’t hesitate to recommend them” Play Video Watch video Play Video Mansoor Jilani, NICCE Fast Growing Clothing Label “totality explain complex issues in a really professional and friendly way. We needed someone who could understand the business IT support issues we face on a daily basis. They do a fantastic job” Play Video Watch video Play Video Ken Marchesi, Nederlander Theatres Prestigious Theatre Company “totality make the process of IT support really enjoyable. When we came onboard, they looked at our current system, identified what the problems were and helped us to find a solution” Play Video Watch video Transcripts Featured in IT support London businesses can trust When you choose us as your IT support London provider, you don’t just get a managed IT service, you get a trusted partner that will guide you every step of the way. We provide support service to hundreds of London businesses every single day. We’re experts at showing you how IT can help your business grow. You’ll get an experienced, dedicated Account Manager who you can consult with at any time, on any aspect of your network. They’ll get to know your systems inside and out and be on hand from day 1 to field any questions about improvements or pain points. Get a no obligation quote Let us handle everything It’s simple – we look after the day to day IT operation so you can focus on what matters most – growing your business. We’ll keep your network safe and secure, and deal with any and all support requests. A stable and well-oiled IT network provides you with the platform you need to plan for the future. Get in touch Why Choose Us For London IT Support Services? 01 Your network is our network We treat every single support request with the care and attention that it deserves. We’re not interested in sticking plasters or temporary solutions to long term problems. As far as we’re concerned, when we fix something, it needs to stay fixed. We have an obligation to our clients that extends way beyond a standard vendor relationship. We won’t close a support request unless you’re happy with the work that’s been carried out, and the issue is no longer occurring 02 A one-stop-shop for London IT support It doesn’t matter how big or small you are as a business, how large your network is, or what your daily support requirements are…. we have the expertise to handle everything. We offer a range of services and products to our clients, from consultancy to procurement, cyber security, Microsoft 365, Google Workspace and cloud services. We can be flexible with your support arrangements too. If you already have an IT helpdesk, we can work alongside them and deal with any extra work, whether it’s something as simple as changing a password, or resolving high-end server faults. 03 Breathing space We pride ourselves on giving our clients the space they need to focus on growing their business, without the day-to-day hassle of having to resolve IT issues. Your Account Manager will provide you with a regular service report that includes a breakdown of the issues your staff are experiencing, so that you always have a top-down view of your network on hand to incorporate into any other plans of action. 04 Outstanding client reviews The quality of our fully managed IT support services is reflected in our outstanding Trustpilot and Feefo client reviews, thus making totality services the most trusted team for the IT support London companies need. All our clients are happy to recommend us. What’s included in our IT support services? End-to-end, unlimited IT service for hardware, software, mobile devices and tablets Remote and onsite engineer support, 24 hours a day, 7 days a week Proactive monitoring of servers and workstations that informs us of potential problems before they arise Stellar response and resolution times across all ticket priorities Cover for all major software platforms, operating systems and commercial workspaces, including Microsoft 365, Google Workspace, Windows and Mac OS The knowledge and expertise of a London IT support company with over 140 clients employing 3,000+ users across the capital, within a wide variety of sectors. Fully-qualified, London-based support staff ready at a moment’s notice to deal with incoming requests Watertight internal security protocols to ensure that not a single piece of confidential data is ever compromised or sent to the wrong users A support mindset that isn’t satisfied with the here and now, but also considers what’s on the horizon Cutting-edge internal support systems that allow us to cater for any and all maintenance requests, and provide our staff with industry-leading diagnostic tools What clients say about our IT Support Services Average Customer Rating: 4.9/5 Independent Service Rating based on 2,038 + verified reviews. “Great IT service” James was great and sorted all my queries. Valerie Shaul “Solution-Oriented IT Support” Extremely helpful assistance, very solution oriented and quick. Alex Bartho “Excellent IT Support” Superb support once again from the totality team. Trusted Customer Read all reviews By the numbers Find out more about our services We don’t just fix things. We employ a variety of skilled technology professionals who cater to each and every one of your business’ unique requirements. We’re the IT partner of choice for businesses in a diverse spectrum of industries, right from Architecture, Financial and Law Firms to Charities, Property, Education, Pharmaceutical and other professional services. IT Support Focus on your core business while we deliver the IT support London based businesses like yours require, via reactive and proactive support services and rapid response times. Find out more IT Security Ensure GDPR compliance and protect your IT systems, business data and IP with our unrivalled portfolio of security solutions. Find out more IT Services Benefit from IT Consultancy, Mailbox & Data Migrations, Hosted Solutions, Hardware Purchasing and much more. Find out more Why your business needs IT support and security Keeping control of your IT systems is a relatively easy task as a small business, but as your company grows and employs more staff, it becomes harder to deal with everything in-house. There’s the added dilemma of ensuring your company data is secured. Download our eBook to find out why your business needs IT support and security. Download eBook Frequently Asked Questions What’s included in your IT support packages? What are the benefits of outsourced IT support? Do you provide remote and onsite support? What boroughs do you cover for London IT support? totality services trends and insights We make it our business to keep ourselves and our clients informed of all the latest industry news and technological developments. We’re active in a number of professional forums and industry publications. We publish regular articles for our clients, free of charge, that details everything from industry-specific guidance to cyber security trends, general tips and tricks and product specific information for all the major software houses (Microsoft 365, Google Workspace, Mac OS etc.) CYBER SECURITY Top 5 Laptops To Buy On Black Friday and How To Stay Safe Online Black Friday This year, Black Friday falls on 26th November. Research suggests that around 33% of UK adults are planning to splash the… AWARENESS Phishing Attacks: What They Are, Their Effects And How To Prevent Them Introduction Cybercrime includes a broad range of attack vectors that seek to gain unauthorised access to a network, before extracting data and… CYBER SECURITY Cyber Resilience in a Hybrid World What is Cyber Resilience’? As businesses around the world find new and innovative ways to store data, connect with their customers and move towards hybrid methods of… Visit our blog Request a quote If you’d like a quote, simply complete this form and we’ll get back to you. Alternatively, please call us on 020 3744 3105. 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