Login Forgotten login details? PARENT SUPPORT If you are unable to find the answer to your query, please go to the bottom of the page to Report an issue (please note: you will need to be logged into your account to report and issue). Username/email and password I have forgotten my username and/or password. What do I do? I have changed my email address. What should I do? Adding account recovery details Making payments and requesting refunds How to make a withdrawal from your Parent Account I have funds in dinner money, can I move this to another child? How do I pay for items? I’ve paid for the wrong item. Can I get a refund? Can I make a payment with child care vouchers? My child has left the school. How can I obtain a refund? My child has left the school and I can no longer see their details. How can I pay what I owe? How to view payment history Parent Account Credit How do I change my stored payment card? How can I see my current parent account balance? Do I have to have parent account credit? Can I still add credit to my parent account? How do I credit my child's school meal balance? How to make meal or event bookings Setting up your ParentPay account How do I activate my account? I have received an activation letter, however my email address has already been used on ParentPay. What should I do? Why have I not received my verification email How to set alerts Bank Transfer and Auto top-up What are Bank Transfer and Auto top-up? Account management and security My child is moving schools, what should I do? Adding more children to your account My child is moving schools. Can I still use my existing account? My child is moving schools. Can I transfer the balance to the new school? Can another payer, such as a partner or ex-partner, make payments for my child? How do I merge two existing accounts? How to add mobile numbers to your Parent Account How does ParentPay secure my data? PayPoint How do I obtain a PayPoint card for meal payments? NOT FOUND WHAT YOU NEED? For faster support, it is always best to contact your school first. They’ll be able to help with most issues.If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process. Report an issue Reset your password © ParentPay 2021. All rights reserved. Terms & Conditions Use of cookies GDPR Privacy Notice Fair Use Schools For Schools What can ParentPay do? Case Studies Parents For Parents Help Login About ParentPay About Us Our Story Group Partners News and Blogs Careers ParentPay Cookies... ParentPay uses 'strictly necessary' cookies to operate and to secure your information. We also use optional cookies to analyse site usage and deliver targeted advertising across social media and the web. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to analyse site usage and assist in our online marketing efforts. https://www.parentpay.com/privacy-policy/ Accept All Cookies Cookies Settings