Jump to content You are here Home / Members / Ask a Question Ask a Question When does my coverage start? Can my child have their own policy? Can I have more than one child on a policy without an adult on the policy? How do I terminate my policy*? How do I make a payment? What do I use for my bill pay info for bank bill pay? How do I know you received my payment? Why didn't you call me when the draft declined? Where is my refund?* How do I change my address? Why can't I get information about my spouse's or child's services or policy? For individual dental members only When can I see a dentist? How do I find a dental provider? I elected to include the Vision Rider with my Individual Dental policy. What is the vision benefit? Where do I go for vision services? When is my payment due? What do I do if I don’t get a bill or why didn’t I get a bill? How do I add or remove a dependent from my coverage? How do I get my new policy documents? Can I access policy documents online? For individual Short Term Medical members only How do I get my new policy documents? Can I access policy documents online? When can I see a doctor? When is my payment due? What do I do if I don't receive a bill or why I didn't get a bill? Will the Short Term Medical policy count for ACA coverage? How do I add or remove a dependent from my coverage? Address Change Make a Payment Login to My Account Ask a Question Don't see your question answered here? Contact us Know someone abusing the system? You can report health care fraud anonymously. Report fraud Member Dashboard Find a Provider Submit a Claim Make a Payment Get Member Advantages Employer Dashboard Make a Payment Submit a Claim Find a Form Login to Accounts Request Enrollment Change Producer Dashboard Individual Business Small Group Business Large Group Business (26+ Employees) Get Appointed For Individual Policies: 1(800) 756-4105 For Group Policies: 1(800) 794-5390 For Claims: 1(800) 286-1129 Connect with us About LifeMap News Careers Contact Us © 2019 LifeMap Assurance Company® All Rights Reserved Terms of Use Privacy Policy California Consumer Privacy Act (link is external) Disclosures Non-discrimination Español