HOME SERVICES SERVICES Our support services include remote support, predictive maintenance, on-field training and state-of-the-art engineering for all of our technologies. SPARE PARTS All spares are provided with outstanding level of quality and carefully checked by our Quality Control Department. Our plants and machineries are designed to ensure the highest level of reliability and performance. To guarantee an optimal lifecycle management of all the assets, our worldwide Spare Parts Service provides options for all types of equipment, as well as upgrades for older machine versions and obsolete parts with a dedicated service. Our Customer Service Team will help to determine the needed spare parts and make sure they will be available in time. OVERHAUL, REVAMPING AND UPGRADE Our Customer Service Experts are always ready to support on the refurbishing and turnaround process of our equipment. Overhaul: replacement of worn parts to restore the original capabilities of the equipment Revamping: extraordinary intervention to replace obsolete parts and bring machines up to speed with our latest available technologies Upgrade: empower the current capabilities of your assets turning them into more productive lines or adapting them to your market challenges (new sizes, new types of products, greater energy saving, …) Line Relocation: An experienced project team accompanies you from the design and planning to the execution of the line relocation activities ON-SITE MAINTENANCE We can deploy well-timed and effective interventions on site, in every market worldwide. Diagnostic visits Different configurations of Maintenance Programs – from Preventive up to all-inclusive Advanced services On-Demand Emergency Service to recover equipment breakdown Equipment/Machine settings and fine tuning Operational set up supervision on critical startup/restart phase On-site check-up of predictive maintenance driven red flags/warnings REMOTE ASSISTANCE Our Remote Solutions includes instant assistance based on mobile and wearable devices. TELESERVICE Our teleservice assistance enables countless advantages and improves the equipment’s performance. According to the provided level of permission, our Senior Experts can remotely connect to PC/PLC, either for troubleshooting purposes or for supporting on-field operators. This helps to solve most of the issues, reducing downtime and avoiding, when possible, extra costs for onsite intervention. All connections are through a dedicated VPN (Virtual Private Network over the Internet) with traceability of all access through secure authentication. KEY FEATURES: Fast and precise remote machine and system diagnosis Effortless software updates and changes in system parameters Considerable reduction in service costs as there is no need for engineers on site Very limited downtimes Secure program and data transmission Traceability of all accesses: logging of all connections and link to the respective support ticket 1 2 3 4 SERVICE CONTRACTS Different advanced assistance programs for any kind of needs. REMOTE SUPPORT / TELESERVICE We are available 24/7 with our Customer Engineers to reduce and minimize downtime or stoppage on machines or lines. The Remote Support agreement provides a rapid response through Teleservice assistance aimed to collect and promptly address any inquiry: with maximum 2 hours of response time, one of the Senior Experts of our Customer Service will get back with an actionable solution. KEY FEATURES: 24/7 support for diagnostic and troubleshooting Reduced number of stoppage and downtime Affordable fixed price 1 2 3 4 5 CONSULTING We are at your side whenever you need our advice. Maintenance programs Smart Maintenance Solutions – we supervise equipment’s lifecycle and performance through remote assisted predictive maintenance technology Overhaul on lines, machineries and equipment Upgrade and Revamping to keep your line up to date Performance assessment on lines and machineries to increase efficiency Safety assessment and certification updates Training needs definition TRAINING We provide the right know-how and share our knowledge and experience for the entire life of the equipment. Training programs generally focus on the correct use of machines or plant management software in all its most important aspects (management of alarms, recipes and settings), so that operators can always work in the best possible way. If further training is required, we provide additional explanations, even at our premises. ENGINEERING The excellence and experience of Made-in-Italy Engineering for Food and Beverage. RESEARCH & DEVELOPMENT We believe that continuous innovation is the base of success. Every year we invest many resources in improving the existing technologies and developing new innovative systems. Following this purpose, every single machine is tested in our internal R&D laboratories to guarantee the best final quality. NUMBER OF REGISTERED PATENTS BY OUR GROUP: 176 1 2 3 4 © CFT S.p.A. 2021 Cookie Policy Privacy Policy Via Paradigna, 94/A – 43122 Parma – Italy – Tel +39 0521 277111 – Fax +39 0521 798404 Share capital €10.000.000 – REA number 274277 – Parma Companies’ Register VAT Number 09935170960 info@cft-group.com The Group CFT Group Structure Investor Relations News People Contacts Notice We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. You can consent to the use of such technologies by closing this notice, by scrolling this page, by interacting with any link or button outside of this notice or by continuing to browse otherwise. Learn more and customize Accept ×