We are looking for a Customer Care Manager to join our team Ashford Homes is looking for a Customer Care Manager to work with (oversee) our Customer Care Team ensuring that home buyers receive the very best care following their home buying experience. JOB DESCRIPTION Reporting to the Technical Director, the successful candidate will work to efficiently and effectively improve, and be responsible for, the delivery of customer care within the business through the two year warranty period and beyond in accordance with the company’s commitment to exceptional service. Typical duties will include: Ensure the customer care department is compliant with all SHE policies and procedures, putting the safety of our teams as first priority. To ensure satisfactory completion of any handover defects. Manage the customer care team effectively, to ensure that the department fully implements the company standards. Liaise regularly with the construction, technical, commercial and sales departments to ensure customer care issues are minimised and handled efficiently. Ensure that all administration and IT systems are fully utilised and managed effectively to achieve the company objectives. Ensure the customer care team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, coaching, training and development, and the organisation of the administrative workload. Ensure that all post-occupation remedial work is completed to the required standards, within company target timescales and in line with the requirements of the LABC warranty, guidelines and technical standards. Be conversant and ensure compliance with the Consumer Code for Home Builders. Ensure the company is represented at all LABC resolution & claim inspections. Ensure that all LABC remedial works are completed within the specified timescales. Take responsibility for all customer complaints for the company and ensure they are acknowledged, investigated, and resolved within target timescales. Provide support to other company functional teams in order to avoid latent defects. Suitable applicants will take pride in their role and be passionate about delivering a positive customer experience. Training will be provided to ensure ongoing personal development. To be successful in the role, we are looking for: Previous experience of performing this role directly for a residential developer is essential. Previous experience managing Customer Care teams – knowledge of the housebuilding industry. Must understand what defects can occur within new homes and be able to diagnose issues. Positive, can-do attitude. Ability to manage multiple priorities and multi-task whilst remaining calm under pressure. Resilience in the face of negativity. Ability to influence others. Salary: £40,000 – £47,000 DOE. Hours: Monday to Friday 08:30 – 17:00 (16:00 finish on Friday) with one hour for lunch. Benefits will include: State of the art facilities and free office gym. Onsite parking. 25 days holiday plus bank holidays. Nest pension scheme. Walking distance to Bradford on Avon town centre and train station. To apply, please send your CV to website@ashford-homes.co.uk Natalie Carpenter November 17, 2021 4:42 pm PREVIOUS We are looking for a Customer Care Coordinator to join our team NEXT Open day event at St Peters School in Devizes on Saturday 20th November Open day event at St Peters School in Devizes on Saturday 20th November Join us on Saturday 20th November at our superb open day event at St Peters School in Devizes … Read more > By: Natalie Carpenter Date: 19th November 2021 We are looking for a Customer Care Coordinator to join our team Ashford Homes is recruiting an office based Customer Care Coordinator to assist our expanding team… Read more > By: Natalie Carpenter Date: 16th November 2021 Work has commenced on site at Clevedon Gardens, Wroughton We are pleased to announce that work has commenced on our exciting new development in Wroughton…. Read more > By: Natalie Carpenter Date: 11th October 2021 We just want to say how very touched we were to receive the beautiful bouquet of flowers and lovely champagne that was waiting for us yesterday morning. It was such a thoughtful and generous gift and just what was needed when we were finally able to take charge of our beautiful new apartment. The apartment looks beautiful. Thank you to all those who helped make the changes to the extractor fan, change of hob, etc. They have all done a great job and the whole apartment was in immaculate order and so easy for us just to move our personal belongings in. Please thank Stuart and Simon for their clear and patient explanations and helpfulness in showing us how things run and for their willingness to be available if we have any concerns in the future. It’s all those little things that mean so much during what has been a long and rather traumatic time—buying and selling is never easy but in lockdown, even more challenging. Of course, we are also grateful to Philip who guided us through the process. We fell in love with Norwood Dene after having supper with our dear friends. The spaciousness, quality and finish is second to none and we are utterly thrilled that we are now about to move in, finally relax and enjoy such a special place. Many, many thanks for all you have done. Mr & Mrs J Ashford Homes (South Western) Limited Doric House Middleton Drive Bradford on Avon Wiltshire, BA15 1GB 01225 791155 Land Privacy Policy Modern Slavery Statement LinkedIn Twitter Instagram Facebook Subscribe to our news Subscribe © Ashford Homes (South Western) Limited 2021 - site by moonshine A Doric Group Company • Registered in England No. 2469064 • VAT Registration No. 543 3085 59 • NHBC Registered No. 64242 • LABC Registered No. 421966