Our TeamOur CustomersContact Us 920-759-4773 Managed IT SupportTechnology PlanningOffsite Data Recovery & BackupCablingOther Services MANAGED IT SUPPORT WHAT YOU GET: A single dedicated tech that supports your company and handles all your IT projects Your tech will make scheduled visits at your site on a monthly, bi-weekly, or weekly basis Your tech can provide all onsite and remote support outside of the routine service visits. WHAT WILL MY TECH DO WHEN HE IS ONSITE? Your tech will perform the duties that a full-time IT support person would: Provide end user IT support service to your clients to keep them productive Provide back office IT support for your servers and networking equipment Review alerts and notifications from your servers Meet with the CEO, CFO, COO or Office Manager to discuss current and new service tickets, reprioritize if needed Spec out and order equipment as needed Work with your various vendors: phones, line of business applications, Internet provider, ect. Develop project plans for bigger initiatives and make forward progress on items that cannot be completed in a day Schedule system updates and projects Onsite at staff meetings to discuss projects and updates to set expectations HOW WILL MY TECH SUPPORT ME WHEN HE IS OFFSITE? Your tech can provide offsite support upon request CAN MY TECH'S ROUTINE VISIT BE MOVED AROUND? Yes. Our goal is to keep your IT support costs reasonable and within your budget. If you need to move your tech's appointment around to coincide with a special event or project, we are happy to accommodate the schedule change. Please make sure to give 24 hour notice, if possible. HOW DO I REQUEST SERVICE FROM MY TECH? The best way to request service is to call or email our office: Office: (920) 759-4773 Email: support@ampliteltech.com In either case, you get a direct personal response from our Client Service team that a ticket has been created and is being addressed. If you want to speak with your tech immediately, our Client Service team will transfer your call directly to your tech. OUR GOAL It's simple: Solve customer IT problems reliably, effectively and efficiently. Contact Us Home Our Team Our Customers Contact Us Services: Managed IT Support Technology Planning Cabling Offsite Data Recovery & Backup Other Services © Amplitel Technologies, LLC | Powered by ignitr XML Sitemap