Call Menu TERMS AND CONDITIONS AT DUFF MORGAN The information contained within the Duff Morgan & Vermont Ltd website, are for general information purposes only. Whilst every effort will always be made to produce up to date information, pricing and specifications, the Duff Morgan & Vermont Ltd website should not be regarded as an infallible guide to any of our products and services, nor does it constitute an offer for the sale of any particular product or service. Duff Morgan & Vermont Ltd make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Duff Morgan & Vermont Ltd website or the information, products, services, or related graphics contained on the Duff Morgan & Vermont Ltd website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will Duff Morgan & Vermont Ltd be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits that may arise out of or in connection with the use of the Duff Morgan & Vermont Ltd website. Through the Duff Morgan & Vermont Ltd website you are able to link to other websites which are not under the control of Duff Morgan & Vermont Ltd. Duff Morgan & Vermont Ltd have no control over the nature, content and availability of these sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the Duff Morgan & Vermont Ltd website running smoothly and efficiently. However, Duff Morgan & Vermont Ltd takes no responsibility for and will not be liable for the Duff Morgan & Vermont Ltd website being temporarily unavailable due to technical issues beyond our control. Distance Selling and Off-Premises Sales If you are a consumer and this Agreement has been concluded (a) without any face to face contact between Duff Morgan & Vermont Ltd (“we”, “us”, “our”) or anyone acting on our respective behalves, or (b) in the simultaneous physical presence of you and us but in a place which is not the business premises of us, you have the right to cancel this Agreement. The cancellation period will expire after 14 days from the day after you or a third party acting on your behalf acquire the Goods. To exercise the right to cancel, you must inform us in writing of your decision to cancel the Agreement by a clear statement (e.g. letter sent by post or e-mail at Sales@duffmorgan.com). The statement should be sent to us using the contact details in the Order Form and include the Order Number). To meet the cancellation deadline, it is necessary for you to send your communication concerning your right to cancel before the cancellation period has expired. In the event of such cancellation, it is your responsibility to return the Goods to us without delay and in the same condition and specification as when they were delivered. You will be responsible for the cost of returning the Goods. You should contact us to ensure the Goods can be received by us. You must ensure that the Goods are returned with the same items with which they were supplied. This includes (but is not limited to): registration documents, service packs, manuals, handbooks, locking wheel nuts, tools and keys. If you have altered, modified, personalised, or adapted the Goods in any way you will have no right of cancellation. If you fail to deliver the Goods back to us within 14 days of notifying us of your wish to cancel, we may charge for the costs of recovering the Goods, which will be deducted from the refund. In the event of cancellation we will make a deduction from the refund for any loss in the value of the Goods if the loss results from damage, or you handling or using them beyond what is necessary to establish their nature, characteristics and function; i.e. handling or use beyond what a customer would reasonably undertake when appraising Goods at a dealership prior to purchase. For the avoidance of doubt, driving in excess of 10 miles (excess mileage equals mileage on return less mileage on delivery less 10 miles) is going beyond what is necessary to establish the nature, characteristics and function of the Goods. In such circumstances a deterioration charge of £1.00 per excess mile will apply. Providing the Goods are returned to us in line with the conditions stated, we will refund you all payments received from you, including cost of delivery (unless you expressly chose a method more expensive than the least expensive option in which case we will reimburse the value of the least expensive delivery method) within 14 days of the date the Goods are received by us. The refund will be executed in the same way that payment was originally made (unless otherwise agreed), less any deduction for loss in value or deterioration charge. If the cancelled Agreement involved part-exchange goods we will, subject to the totality of these terms and conditions, return the part-exchange or pay the agreed part-exchange value to you at our discretion. On cancellation any related credit agreement or other ancillary contract will be cancelled. Copyright Notice The Duff Morgan & Vermont Ltd website and its content are the copyright of Duff Morgan & Vermont Ltd - © Duff Morgan & Vermont Ltd 2012. All rights are reserved. Any redistribution or reproduction of part or all of the contents of the Duff Morgan & Vermont Ltd Website in any form is prohibited other than the following: You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with express written permission of Duff Morgan & Vermont Ltd, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other media Duff Morgan & Vermont Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FRN 497010) allowing us to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. We are not an independent financial advisor and we act as their agent for this introduction. Typically, we receive commission from the lenders we work with, this may vary depending on the lender, but this does not influence the interest rate you will pay. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18's or over. Guarantees may be required. Duff Morgan and Vermont Ltd are members of the National Conciliation Service, should you require assistance, please click herealternatively, If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk Our complaints policy Duff Morgan and Vermont Ltd are committed to providing a quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us at ross.phillips@duffmorgan.com with the details and any supporting documentation. If you do not have an email account a letter can be sent to Duff Morgan and Vermont Ltd, 34-38 Whiffler Road, Norwich, Norfolk NR3 2AZ What will happen next? 1. Duff Morgan and Vermont Ltd will send you a letter/email acknowledging receipt of your complaint within three working days of receiving it. 2. We will then investigate your complaint with the relevant manager at the dealership. 3. The manager will then contact you directly to discuss and hopefully resolve your complaint. 4. At this stage, if you are still not satisfied, you should contact us again and we will escalate the complaint to the relevant Operational Director to review appropriate alternative solutions. If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk Regulated Finance and General Insurance Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452 671560 E-mail: complaints@automotive-compliance.co.uk Duff Morgan and Vermont Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Duff Morgan and Vermont Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. If you wish to contact Automotive Compliance Ltd you can do so via post, telephone, or email: If you have any complaints about how we process your personal data, please contact us at Duff Morgan and Vermont Ltd, 34-38 Whiffler Road, Norwich, Norfolk NR3 2AZor ross.phillips@duffmorgan.com, and we will do our best to resolve them. Duff Morgan & Vermont Ltd. Registered No. 961479. Registered Office: Whiffler Road, Norwich, NR3 2AZ BACK TO TOP Site Map Terms & Conditions Privacy Policy 49 Bergen Way, Kings Lynn, United Kingdom, PE30 2JG Reg Office: Duff Morgan & Vermont LTD, Whiffler Road, Norwich, Norfolk, Reg. Company Number: 961479 VAT Reg. No. 104664586 Duff Morgan & Vermont Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Duff Morgan & Vermont Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders. We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required. 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