Solutions Platform Learn Company Conduct a search Submit Sign in Contact Us GET STARTED Home Industries Public Sector RETURN TO NAV Serve and exceed public users expectations with AI Search Solutions for Public Sector Increase trust among public users with seamless online experiences at the civilian, state, or federal level. GET A DEMO Public Sector Solutions Deliver direct answers with AI powered search experiences. Public Self Service Enable public users to self-serve by providing direct answers to product, support, and service-related questions with a one-click experience. Reputation Management Reviews are the best indicator of how the Government is meeting the goals set forth by the 21st Century IDEA Mandate of 2018 to improve customer experience. Monitor how effectively you are interacting with the public and collect analytics on what matters most to your constituents. SEO for Agencies Answer your public users' questions before they even reach your site by improving your ranking and presence in search. Ensure the public is getting the right answer about your agency content rather than getting it from other uninformed sources. Agency Site Search Empower public users to find and have access to instant answers to their questions about tourism, jobs, local events, healthcare, and legal resources. 80% of Federal Agencies website experiences rate as “poor” or “very poor” 53% increase in trust when governments have a great website experience “Access to accurate and timely information is critical in combating the COVID-19 pandemic. I want to thank Yext for enabling us to provide our residents with vital information from numerous sources seamlessly and in a centralized location.” Phil Murphy Governor of New Jersey New Jersey The Answers Platform Explore integrations and platform features that help you deliver cutting-edge, AI powered search experiences using Natural Language Processing. Knowledge Network Power listings for your facilities on top third-party search platforms. When people are searching for public information off of your website, appear everywhere those searches take place. App Directory Integrations Use Yext’s pre-built integrations with all the business tools and services you trust to provide accurate information, bill pay, data analytics, and more. Public Sector Resources BLOG POST Can the Government Fix Its Customer Service Problem? (Spoiler: It Can) March 12, 2021 BLOG POST U.S. Department of State Partners with Yext to Develop COVID-19 Information Hub April 9, 2020 BLOG POST State of Alabama Taps Yext to Build Comprehensive COVID-19 Information Hub April 8, 2020 BLOG POST Yext Announces Collaboration with State of New Jersey to Launch Comprehensive COVID-19 Information Hub March 21, 2020 VIEW ALL In the Media MEDIA COVERAGE New Jersey's innovation office shares digital service lessons from the pandemic July 16, 2020 MEDIA COVERAGE Building and Reusing Open Source Tools for Government July 13, 2020 MEDIA COVERAGE Four Ways State Government Digital Service Teams Can Support the COVID-19 Response June 29, 2020 MEDIA COVERAGE 21st Century IDEA Solutions See how Yext can help grow your business by putting answers wherever people search. GET A DEMO 61 Ninth Avenue New York, NY 10011Register Number: 09337287+18884442988 Privacy and Cookie PolicyTermsAdChoicesSettings By clicking Accept, you agree to the storage of cookies on your device to enhance site navigation, analyze site usage, personalize content, provide social media features and assist in our marketing efforts and the sharing of information about your use of our Sites with our affiliates/partners. You can see details of these partners, manage your cookie preferences, withdraw your consent at any time or find out more by clicking the Settings link SETTINGS REJECT ACCEPT