English Português COMPANY PRODUCTS FACTORIES STRUCTURE AFFILIATES CONTACT loading HOME A+ A- Presentation Our group, today with more than 70 years of history, is among the fifteen largest forestry groups in Brazil and it is the leading worldwide manufacturer of wooden reels for electrical cable companies. With 7 production plants in Brazil, Spain, Bahrain, USA, Mexico and Colombia, Madem Group produces and supply more than 150 customers in 40 countries. Quality and environment are important items in our process, enhanced by the ISO 9001 and ISO 14001 certifications. The human factor is our major asset in the company and our 700 collaborators are provided transport, meals, medical and dental service and several other benefits. We are proud of all these aspects that make Madem a dynamic innovative team constantly growing. News In the first and second quarter of 2020 Madem BRAZIL, SPAIN and BAHRAIN conducted a customer satisfaction survey with 169 cable customers in 42 countries. Madem polled the following services: claim response, quantities shipped X received, documentation, deliveries, quality inspections, performance, and packing. BRAZIL 99% satisfaction: Madem BRAZIL concluded the survey with 88 Wire & Cable manufacturing customers in 14 countries. Madem received 58 (66%) responses from customers. 99% of responses falling into good and very good categories. “We are again pleased with the results of the survey, a very good improvement from 2018 and we will continue to work towards 100% customer satisfaction for all our global customers”, said Leandro Mazzoccato, Global Director of Sales and Marketing. BAHRAIN 99% satisfaction: Madem Gulf BAHRAIN concluded the 2019 customer satisfaction survey with 49 Wire & Cable manufacturing customers in 18 countries, Middle East, Asia, Oceania and African countries. Madem Gulf received 94% feedback responses. 99% of responses falling into good and very good categories. “We are pleased to have achieved 99% customer satisfaction in the year 2019 despite facing some challenges out of our control, like the implementation of new Shipping rules – IMO 2020, which adversely affected our delivery performance to some customers. Consistently achieving 99% - 100% customer satisfaction since the beginning of our operations in Bahrain is a testament of our deeply rooted quality policy driven by our commitment to providing top quality wooden drums and service to all our customers. We will continue to push ourselves in this regard and strive for 100% customer satisfaction in the coming years”, said Adel Abdulla Mohammed Janahi, General Manager Sales. “The quality of our products and the relation with our customers are the main focus here at Madem Gulf. The excellent results from last year’s survey show that we have accomplished these goals and provided the best service to our customers. In a dynamic market, without borders and full of challenges, our teamwork ensures the highest quality standards, during the complete process”, said Alexandre Monte Mezzo, General Manager Operations. SPAIN 89% satisfaction: EuroMadem Spain conducted a customer satisfaction survey with 32 Wire & Cable manufacturing customers in 10 countries. EuroMadem received 15 responses (47%) from customers, 89% of responses falling into good categories. “After a year 2019 of multiple changes and restructuring of important cable and wire companies and a productive and operational changes within our organization, we have achieved a great improvement in our human capital and in our production, which I am sure will affect our customers, allowing us to improve our quality and service to them”, said Roger Santasusana, General Manager. Institutional Video Assembly Process Pellets Production Mostardas's Management Plan Click below and download the Public Summary of Mostarda's Management Plan. Rio Negro's Management Plan Click below and download the Public Summary of the Forest Management Plan. Policy Integrated Management System Euromadem Click below and download: COMPANY PRODUCTS FACTORIES STRUCTURE AFFILIATES CONTACT Portal Web Mail Newsletter Facebook Youtube Legal Notice Privacy Policy Cookies Policy Head Office: P.O. Box 206 | Rod. BR 470 Km 223,82 CEP 95720-000 | Garibaldi | RS | Brasil | Phone: +55 54 3462 5600 Fax: +55 54 3462 5900 | sales@mademreels.com All rights reserved © 2021 | MADEM - Wood Reels If you continue browsing, we understand that supports the use of these devices. For more information, click here We also have a Privacy Policy toward the safety of our users. To know it, click here