WHAT WE DO NEWS CLIENT PORTAL LOGIN CONTACT US Become A Mystery Shopper Cookie Policy Cookie policy This cookie policy (“Policy”) describes what cookies are and how Website Operator (“Website Operator”, “we”, “us” or “our”) uses them on the servicemonitor.co.uk website and any of its products or services (collectively, “Website” or “Services”). You should read this Policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy. What are cookies? Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser. Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services. Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites. Analytical cookies These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website. Social media cookies Third-party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit our Website, use our Services or share content, by using a tagging mechanism provided by those social networks. These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks’ privacy policies. We will not collect or share any personally identifiable information from the user. What are your cookie options? If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org Changes and amendments We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes. Acceptance of this policy You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services. Contacting us If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our use of cookies, you may do so via the contact form, send an email to info@servicemonitor.co.uk or write a letter to Service Monitor, 2 Churchgates, The Wilderness, Berkhamsted, Herts, HP4 2UB. This document was last updated on May 12, 2020 Quick Links About Us Services Reporting Case Studies News Client Portal Login Contact Us Status Page Swagger Page Services Brand Compliance Audits Comment Cards Competitor Benchmarking COVID-19 Compliance Employee Surveys Face to Face Interviews Feedback Kiosks Focus Groups Mystery Caller Mystery Customer Mystery Emails Online Review Collection Online Survey SMS Surveys Video Mystery Customer Voice Online Survey Reporting Artificial Intelligence (AI) Bespoke Reporting Cloud Analytics Dashboards Insight Instant Alerts Join Mailing List Be the first to hear about news from Service Monitor © Service Monitor 2021. All rights reserved. Cookie Policy Privacy Policy Terms & Conditions Legal Documentation