Customer Service Available 24/7 at 1-800-554-3734 Request a Quote Markets Freight Services Agents Carriers About Login Contact Blog Double Brokering July 28, 2021/0 Comments/in Blog /by Andrew Yates These days, when you talk about freight, double brokering comes up almost immediately. The problem is on the rise and will probably keep rising until the scheme stops being profitable. That’s where Brokers come in. It’s our job to stay savvy enough to protect ourselves and our customers. Just like in the other parts of […] Read more IT Security for a Freight Brokerage July 12, 2021/0 Comments/in Blog, Freight Broker Tips /by Andrew Yates Back in May on The Broker Bros, we asked you to think about what would happen if right now, your biggest customer shut down or stopped doing business with you. It’s not a pleasant exercise, but it’s one you definitely want to play out in your head before it plays out in real life. We’re […] Read more Freight Brokers: Avoiding Disagreements with Carriers April 5, 2021/0 Comments/in Blog, Freight Broker Tips /by Andrew Yates Every freight broker knows they have to take good care of their customers. It’s the customer’s money that keeps you in business, so naturally you focus a lot on keeping your customers happy. It’s important to be a good partner to your carriers as well, however. After all, without them, you don’t have anything to […] Read more Starting a Freight Broker Agency from Home March 4, 2021/0 Comments/in Blog /by Andrew Yates There are a lot of adjustments to transitioning from a freight broker to a freight broker agent, but one that doesn’t get talked about enough is adapting to the life of a home business owner. We’ve offered resources for how to write a business plan, file your taxes, and even estimate what you might make, […] Read more The Importance of Communication February 19, 2021/0 Comments/in Blog /by Andrew Yates The Importance of Communication A note about today’s topic: the original question was “what are the biggest mistakes that Freight Brokers make?” The only problem was that after a little brainstorming around the office, all of the answers ended up being various ways to say “failing to communicate clearly, honestly, and in a timely […] Read more Setting and Meeting Annual Sales Goals January 29, 2021/0 Comments/in Blog /by Andrew Yates On the last day of 2020, we gave you some pointers on how to measure your success after a year that could politely be called “unusual.” One of the points that we tried to make was that every business is different, your business is different, and judging your business based on what others did wasn’t […] Read more Measuring success in 2020 December 31, 2020/0 Comments/in Blog /by Andrew Yates At year end, most businesses take some time to look back on the prior year and judge successes and failures, and the outlook going forward. Sadly, for many small businesses, that discussion also includes serious consideration as to whether it’s practical, wise, or even possible to continue operations. Small businesses close even in the best […] Read more Hiring Employees November 25, 2020/0 Comments/in Blog /by Andrew Yates If your freight brokerage has reached the point where you’re considering hiring employees, you’re not alone. Around 20 million employees in the US, more than 15% of all workers, work at a company with 20 or fewer employees. Hiring that first employee can be a milestone for your business that helps determine your growth prospects […] Read more Customer Reviews October 26, 2020/0 Comments/in Blog, Freight Broker Tips /by Andrew Yates Let’s start with a fun fact: the first known customer complaint is held in The British Museum and was written on a clay tablet 3800 years ago. The customer was upset that the wrong grade of copper was delivered. Etching a clay tablet seems like it must take a lot of effort, so it’s easy […] Read more The Importance of Customer Retention October 7, 2020/1 Comment/in Blog, Freight Broker Tips /by Andrew Yates Let’s face it, landing a customer is hard. We don’t always like to say that out loud, because most of us make our living based on how good we are at landing customers. Being good at it doesn’t necessarily mean it’s easy though. According to sales consulting firm The Brevet Group, it can take 8 […] Read more Page 1 of 9 1 2 3 › » Popular Recent Comments Tags 13 Essential Sales Call Questions for Freight Brokers [... July 10, 2017 - 6:17 pm 10 Ways Freight Brokers Can Generate Leads June 15, 2015 - 10:56 am Step-by-Step Vehicle Safety Tips for Truck Drivers [Inf... May 26, 2017 - 6:06 pm 6 Lead Generation Tips for Freight Brokers [INFOGRAPHIC... April 20, 2017 - 10:41 am LDI Celebrates National Truck Driver Appreciation Week 2019... 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