Other Trusts from Allianz GI Allianz Technology Trust PLC Complaints Process At Allianz Global Investors, we aim to provide our investors with a high standard of service. Unfortunately, however, from time to time we make mistakes which may give rise to a complaint. When this happens we want to know as soon as possible so we can quickly put things right. This page explains what you can expect to happen once we have received your complaint. We will ensure that your complaint is dealt with fairly, consistently and promptly. We will investigate your complaint thoroughly and let you know our findings. Our aim is to resolve your complaint as quickly as possible and tell you what we’ve done about it. Your telephone calls may be recorded for regulatory and service requirement Where to start If you want to make a complaint you can do so in writing or by telephone. Investor Services (Investment Trusts) Allianz Global Investors GmbH UK Branch 199 Bishopsgate London EC2M 3TY Telephone Number: 0800 389 4696 Email: investment-trusts@allianzgi.com What happens next? Within five working days of receiving your complaint, Allianz Global Investors will acknowledge its receipt and, where possible, a substantive response will be provided. The person responsible for handling your complaint will be identified as your contact. If we have been unable to resolve your complaint within five working days, we will write to you again within 4 weeks of receiving your complaint with a substantive response, or explaining why we have not been able to resolve the complaint and let you know when we expect to contact you again. At the end of eight weeks, after the original complaint has been received, you should have received a final response. If we are still not in a position to supply this, reasons for the delay and an indication of when we expect to be able to provide a response will be sent to you. You may refer the complaint to the Financial Ombudsman Service and we will provide you with a copy of their explanatory leaflet at this time. Your complaint must be referred to the Financial Ombudsman Service within six months of the date when our final response is sent to you. Please note that not all investors will be eligible to refer a complaint to the Financial Ombudsman Service. Allianz Technology Trust News Subscribe to receive monthly fact sheets & news, including the regular ‘Investment Insights’ update from the heart of the tech industry Sign up here Contact Allianz GI Investment Trusts For more information on our products and services. Contact Us Overview Why Invest Watch Our Recent Video History Why Invest? Why Investment Trusts? Investment Goals Learn About Trusts Allianz Global Investors How to Invest Things to Consider Platforms Portfolio & Performance Portfolio Fund Manager Comments Performance Facts & Figures Prices Key Information Literature & Resources Literature Shareholder Information Complaints Process Meet the Team Insights from Silicon Valley News & Announcements Broadcast Hub Education Centre Contact Us Preference Centre © Allianz Global Investors GmbH 2021, Registered Office: Frankfurt am Main, Register: HRB 9340, Local court: Frankfurt am Main. All Rights Reserved. Allianz Technology Trust PLC is incorporated in England and Wales. (Company registration no. 3117355). Registered Office: 199 Bishopsgate, London, EC2M 3TY. VAT registration no. 678 1784 81. The Company is a member of the Association of Investment Companies - Category: Sector Specialists - Technology, Media & Telecoms. Privacy PolicyTerms of UseComplaints AllianzGI Home The Merchants Trust The Brunner Investment Trust