Thu 1 Apr 2021 - 02:42:01 HOME WHO WE ARE LINES, TIMETABLES AND RATES TICKET OFFICES THE FLEET SERVICES CONTACTS FAQ • Sea connections for the Tremiti Islands, Sea connections for Ponza, Sea connections for Capri. CHARTER OF SERVICES SERVICE CHARTER of the NLG - Navigazione Libera del Golfo Srl "Acrobat Reader" is required to view the document. REGULATION OF THE SINGLE TICKET This Regulation defines the criteria and methods of use of the Single Ticket for the sea transport service for all routes to and from Capri 1. The companies participating in the initiative are SNAV, NLG - Navigazione Libera del Golfo, Alicost, Alilauro Gruson , Alilauro; 2. The Single Ticket can be used only for the routes to and from Capri and can be purchased at any of the points of sale of the companies participating in the initiative. 3.The Single Ticket can be used for the journey carried out by the shipping company indicated on the ticket or alternatively for other journeys (previous or subsequent and during the entire day of validity of the ticket) carried out by the same company or by other shipping companies belonging to the initiative; 4.In case of use of the Single Ticket for a journey other than that indicated on the Single Ticket, carried out by the same or also by other shipping companies, the Customer will need to go to the ticket office, 15 minutes before the departure of the journey indicated on the ticket, to exchange the Single Ticket. Any more or less price differences, depending on the route and the service chosen, must be reimbursed to the customer or paid by the customer.In the hours of greater turnout, for the use of the single ticket on journeys also of different companies, having the same destination, it will be sufficient to show the ticket to the boarding staff, provided that between the time of the chosen ride and the time of the ride indicated on the single ticket, there is no more than 30 minutes . 5.The services on the routes to and from Capri served by the companies participating in the initiative are carried out on the dates and according to the times shown on special tables made available to users and published on its website, the ticket offices and the departure and arrival docks; 6. In the event of failure to provide the transport service for reasons attributable to the shipping company that issued the Single Ticket, the customer has the possibility to use the Single Ticket on the same route within seven days following the cancellation or to obtain a refund of the price. of the ticket, upon request (accompanied by a copy of the ticket) to be presented in writing at the ticket office within the same seven-day period. Ticket recovery-refund procedures Mancata prestazione del servizio di trasporto per cause imputabili alla Compagnia di navigazione: modalità di modalità di rimborso/recupero del biglietto Nei casi di mancata prestazione del servizio per cause imputabili alla Compagnia di navigazione, il passeggero che, nei sette giorni successivi alla cancellazione del servizio, intenda utilizzare il biglietto sulla stessa rotta, dovrà previamente recarsi in biglietteria per consentire l'emissione del nuovo biglietto. L'emissione avverrà senza l'applicazione di alcun sovrapprezzo. In the same cases, the passenger who intends to obtain a refund of the price, must submit a request in writing accompanied by a copy of the ticket at the ticket office within the same period of seven days indicated above. NLG - Navigazione Libera del Golfo Srl undertakes to reimburse the price of the ticket within 15 working days of submitting the request. BOOK NOW PRIVATE AREA AREA AdV NEWS 28/06/2017 Consult our 2017 programming read all news >> (1) GALLERY NLG - Navigazione Libera del Golfo Srl - VAT number 05303251218 - © 2017 All rights reserved - 78 online - validated xhtml & css3 - powered & hosted by