Service announcements Main navigation Open menu Uninett Sigma2 Support User Support User Support This page acts as a portal to support researchers using the national e-infrastructure. Are you a project leader or in need of advanced support? Project leader support Specific information and guides for researchers with administrative roles in projects Advanced User Support Advice and dedicated efforts from highly competent IT experts TECHNICAL DOCUMENTATION Frequently asked questions How can i get access to a project or another system? I forgot my password, how can i get a new one? How do i log in to the systems? I can't log in to the resources. Why? What does "This user does not have information about current affiliation" on metacenter.no mean? What are the allocation periods? Useful resources Informational Password policies Terms of use Acceptable Use Policy Small scale exploratory work Guides How to apply for user account How to change password How to reset password Contact information for support Technical support Requests for assistance or issues with the infrastructure, software etc. should be sent to the technical team in metacenter on the address below. support@nris.no Administrative support Requests in regard to computing and storage resources, in addition to user accounts should be sent to the address below, as Sigma2 provides support services for all issues related to administration of the national resource allocation. sigma2@uninett.no Support requests are added to an issue tracker (ticket system) that is staffed with skilled operators from NRIS. The staff provide first-line assistance to all users, including user access and password administration to HPC and data storage projects on the national e-infrastructure resources. The support staff is on call Monday-Friday and follow regular office hours. Short staffing during holidays may cause deviations in opening hours. Users will receive a response within hours during normal work-hours, or at the latest the following working day. How to write good support requests Writing good support requests is of great importance, both for the support team as well as the user. Writing support requests: Good practices UNINETT Sigma2 AS ORG. NO. 814 864 332 E-MAIL sigma2@uninett.no MAIL Postboks 4769 Torgard, 7465 Trondheim INVOICE EHF: 814 864 332 regnskap@uninett.no VISIT Abels gate 5 7030 Trondheim Footer About Hardware Status News Euro Competence Center Social LinkedIn Twitter Facebook SIGN UP FOR OUR NEWSLETTER I agree to receive Sigma2 newsletters. We use cookies on this site to enhance your user experience By clicking the Accept button, you agree to us doing so. More info ACCEPT NO, THANKS