Search for: Home > Complaints Complaints How to make a complaint If you have a complaint, please contact the firm’s complaints management function with details. You may make a complaint in person, by telephone or in writing: Complaints Management Function Compliance & Risk Impax Asset Management 7th Floor 30 Panton Street London SW1Y 4AJ Telephone: +44 (0)20 3912 3000 Email: complaints@impaxam.com Our complaints procedure Once a complaint is made, we will send you a letter acknowledging receipt of your complaint promptly and without undue delay, enclosing a copy of this procedure. We will then investigate your complaint diligently and impartially. We may request that you provide additional information to assist us with our investigation. We will keep you informed of the progress of our investigation and, if appropriate, our proposed action to resolve your complaint. If you accept our proposed action to resolve your complaint we will conclude the matter promptly. We will take all reasonable steps to resolve your complaint within 8 weeks of receipt. Your right to take further action If your complaint is not resolved to your satisfaction you may be entitled to take civil action against the Firm. United States Contact Us Complaints Modern Slavery Statement Careers Sitemap Accessibility Terms of Use Privacy & Cookies Trademarks Impax and SmartCarbon are trademarks of Impax Asset Management Group Plc. Impax is a registered trademark in the EU, US and Hong Kong. SmartCarbon is a registered trademark in the UK, the EU and the US. The Ellevate name and Ellevate Design trademarks are used under license and with the permission of Ellevate Asset Management, LLC. Scroll to top