22 54 74 - 1 Search Customer service We are at your disposal. Our customers enjoy many advantages: In addition to the reliable delivery of energy, you are also offered a first-class service. Emergency service (24/7) 22 54 74 - 1 CONTACT EMERGENCY SERVICE Here you can report a supply fault. LuxEnergie’s 24-hour fault service will be notified and will contact you as soon as possible. Billing information 22 54 74 - 1 CONTACT FINANCE For any information regarding your invoice, please contact our financial department by phone or email. FAQ Frequently asked questions ALL CONNECTION INVOICING How do I get a connection? Connection to the district heating system requires the following steps tob e completed: Submission of a connection application by the prospective customer On-site visit by LuxEnergie to determine the course of the connecting road and, if necessary, to draw up a free estimate of the connection costs Drawing up a heat supply contract between LuxEnergie and the customer, in which the modalities (price, performance, term, etc.) are defined Connection to the district heat network carried out by LuxEnergie Installation and primary connection of the heat transfer station by LuxEnergie Connection and possible modifications by the customer or his installer to the customer’s heat distribution system to the heat transfer station Submission of an application for commissioning by the customer or his installer Commissioning by LuxEnergie Do I need to modify my heating system in order to connect? How are the connection costs determined? I am a LuxEnergie customer, what do I do in case of a malfunction? Do you have a question? Write to us! Your first and last name Ihre E-mail Your tel. number Subject General enquiry Emergency Customer Service Invoice Marketing / Communication Your message * All data entered is processed in accordance with our "General notice on the protection of personal data". SEND LuxEnergie S.A. 23, avenue John F. Kennedy L-1855 Luxembourg T. 22 54 74 - 1 F. 22 54 77 CONTACT BUSINESS CLIENT Our range of services Our reference projects LUXENERGIE About LuxEnergie INDIVIDUAL CLIENT Customer service Billing information FAQ CONTACT News Jobs Support 24h/7 22 54 74 - 1 RGPD notice - Cookies Some cookies are required for this website to function properly. Additionally, some external services require your permission to work. ACCEPT ALL CHOOSE WHAT TO ACCEPT

22 54 74 - 1 Search Cold network The ‘cold water’ generated in the energy plants is pumped to the consumers via a pipeline system and supplies them with environmentally friendly cold energy. The system works identically to that of the heat networks. LuxEnergie S.A. 23, avenue John F. Kennedy L-1855 Luxembourg T. 22 54 74 - 1 F. 22 54 77 CONTACT BUSINESS CLIENT Our range of services Our reference projects LUXENERGIE About LuxEnergie INDIVIDUAL CLIENT Customer service Billing information FAQ CONTACT News Jobs Support 24h/7 22 54 74 - 1 RGPD notice - Cookies Some cookies are required for this website to function properly. Additionally, some external services require your permission to work. ACCEPT ALL CHOOSE WHAT TO ACCEPT