Current Events Board of Directors Meeting Monday, November 22, 2021 Home Billing & Payments Calendar Customer Service Water Service About Us Home Billing & Payments Calendar Customer Service Water Service About Us Remember! Outside water usage is prohibited year round between the hours of 10:00 AM and 4:00 PM. Learn more... Quick Links Online Payments Financial Statements Forms & Documents Other Local Suppliers Policies Press Releases Careers Bid Notices Water Quality Report Emergency Notification Form Powered by SwiftReach Networks, Inc. Emerging Contaminant Project The Water Authority has an active project to address emerging contaminants, including perfluorooctanoic acid (PFOA), perfluorooctanesulfonic acid (PFOS), and 1,4-Dioxane. In early 2021 a letter was sent to all customers regarding a deferral issued for PFOA, PFOS and 1,4-Dioxane. Please visit our Projects page for updates on this project. Annual Water Quality Report We have published our Annual Water Quality Report for 2020. You can view all of our Water Quality Reports on this page. Office Access Open as of June 10, 2020 On Wednesday, June 10, 2020 the Water Authority office is reopening to allow customer access during our normal business hours Monday through Friday, from 8:00AM to 5:00PM. All visitors to the building will be required to socially distance when at all possible, and all visitors must wear a face mask when inside the building. As always, customers may continue to make payments online and via telephone as well as call us (516) 327-4100 with any questions regarding water service. In an effort to focus on the safety of our customers and employees, we continue to operate under the following limitations at this time: All non-essential customer appointments are suspended and we have deferred all service shut-offs. We have increased the cleaning and disinfection of our work spaces, and have scheduled electrostatic disinfection of our offices. Procedures remain in place to allow for certain employees to work from home when needed. Policies have been implemented for employees to remain home to care for themselves and/or family members who show symptoms of acute respiratory illness. As always, should an emergency arise, please contact the Water Authority immediately. Customers can continue to call (516) 327-4100 with any questions regarding water service. Outside Water Use Restrictions The Water Authority reminds customers that all residents of Nassau County are prohibited from outside water usage year-round between the hours of 10 a.m. and 4 p.m. In addition, the following restrictions apply: Customers with Odd-Numbered addresses may only water on Odd-Numbered Days Customers with Even-Numbered addresses or premises without a numbered address, may only water on Even-Numbered Days. In addition, the summer weather has resulted in extraordinary demand for water service. In order to avoid more serious problems that would hinder our ability to provide water for fire protection and other essential services, we are calling on our customers to voluntarily reduce outdoor water usage such as lawn watering and car washing or similar non-essential water usage. Should you have any questions, please contact our customer service department at (516) 327-4100 Monday through Friday between the hours of 8:00 AM to 5:00 PM. More... New FAQ Regarding 1,4-dioxane Warning: Third Party Payment Sites 1580 Union Turnpike, New Hyde Park, NY 11040-1762 Phone: (516) 327-4100 | Fax: (516) 327-4132 Public Water Supply Identification No. NY2902830