PERSONAL BUSINESS LENDING ABOUT US Disclosures The following disclosures provide important information regarding your account with Twin Valley Bank. Website Terms of Use BEFORE USING THIS WEBSITE PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. We require that all visitors to our site adhere to the following terms and conditions. If you do not agree to the terms and conditions below, you should not access this site, or any pages therein. Illegal Use Unauthorized use of The Twin Valley Bank website and systems including but not limited to unauthorized entry into our Internet banking system, internal network, misuse of passwords, or misuse of any information posted on our website is strictly prohibited. Website Content Any and all information, materials, product offerings, services, terms and conditions are subject to change without notice. This website is not directed to children, although we may periodically advertise special accounts that may be appropriate for children. Parents of children interested in any of our online services should contact us at one of our many office locations. Linked 3rd Party Sites The Twin Valley Bank maintains this website to provide you with information about our products and services. For your convenience, we may also provide links to various third parties websites that may be of interest to you. The Twin Valley Bank does not control linked third party sites. When you click on links to third party sites, you will leave our website and will be redirected to another site. Linking to other third-party sites is at your own risk. The content on linked sites may change without notice. WE MAKE NO REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OF THE INFORMATION CONTAINED IN LINKED THIRD-PARTY SITES. We suggest that you always verify the information obtained from linked sites before acting upon this information. The Twin Valley Bank is not an agent for linked third parties nor do we endorse or guarantee their products and services. The products and services offered by linked third parties are not products of The Twin Valley Bank and are not insured by any governmental agency such as the FDIC. Also, please be aware that the security and privacy policies on linked sites may be different from our policies, so please read third party privacy and security policies closely. If you have any questions or concerns about the products and services offered on linked third party sites, please contact the third party directly. Investment Products We may provide links to Investment or Securities companies, which offer products such as stocks, bonds, mutual funds, and annuities. These investment companies are not affiliated with this institution. Furthermore, investment products offered through this website: Are NOT The Twin Valley Bank deposits. Are NOT insured by any governmental agency such as the FDIC Are NOT obligations of or guaranteed by The Twin Valley Bank Involve investment risks, including the possible loss of some or the entire principal amount invested. Insurance Products We may also provide links to purchase insurance products. Please note that insurance and annuity products available through this site: Are NOT deposits, obligations of, or guaranteed by The Twin Valley Bank or any of its affiliates. Are NOT insured by The Twin Valley Bank, the FDIC, or any other agency of the United States. Certain insurance products, such as annuities, may have investment risk, including the possible loss of value. The purchase of an insurance product is not a condition to any loan, product or service offered by The Twin Valley Bank. Use of Information Submitted Through the Website Any communication or material that you transmit to us through this website or through electronic mail may be used only by The Twin Valley Bank for the purposes described in our privacy policy. All information submitted to our website shall be considered and shall remain the property of The Twin Valley Bank; this information will only be used internally for the purpose intended or as allowed by law. The Twin Valley Bank shall be free to use, for any purpose, any idea, concept, know-how or technique contained in information submitted by a visitor to us through this website and The Twin Valley Bank shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by direct customer relationship, or as otherwise specifically agreed or required by law. Nothing contained herein shall be construed as limiting or reducing The Twin Valley Bank’s responsibilities and obligations to customers in accordance with our privacy policy. If you need to communicate personal or confidential information, please do not use the email feature on this website, it is not a secure email service. Instead contact us by telephone, or you may use the secure mail feature within our Internet Banking Service. No Warranties Any dated information on this site is "As Of" its date only. We will use every reasonable effort to include accurate and up to date information on the site, but we make no warranties or representations as to the accuracy of the information, DATED OR OTHERWISE, AND WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS. All information, materials AND services contained in this site, including graphics, links, AND ANY other items are provided "AS IS", “AS AVAILABLE” to the user without express or implied warranties of any kind including the warranties of merchantability, non-infringement of intellectual property, fitness for any particular purpose, AND FREEDOM FROM COMPUTER VIRUS. Trademark Notices All registered and unregistered trademarks are the sole property of their respective owners. Unauthorized reproduction in whole or part is prohibited. Copyright Notices The Twin Valley Bank owns copyright in the pages, screens, text, sound recordings, and images appearing at this site unless otherwise indicated. Limitation of Liability THE TWIN VALLEY BANK will under no circumstances be liable to you and/or any third party for any damages including without limitation direct or any indirect, special, consequential, incidental or punitive damages whatsoever, arising in connection with this website or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line or system failure, even if the twin valley bank has been advised of the possibility of such damages. FURTHERMORE, THE TWIN VALLEY BANK will not be liable for any difficulty in use, or for the incompatibility between this website and YOUR WEB BROWSER OR OTHER site accessing program. Nor will THE TWIN VALLEY BANK be liable for any other problems you experience due to causes beyond our control. No license to you is implied in these disclaimers, except as may be otherwise expressly provided by written agreement between you and The Twin Valley Bank. Governing Law This agreement shall be governed by and construed in accordance with federal statutes and the laws of the State of Ohio. This website is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation. Additional Terms Certain services or pages on this website may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern for those services or pages. Privacy Policy Our Privacy Pledge to You This Internet Privacy Policy explains how we may collect information from you when you visit our web site or when you use our online financial services. We recognize the importance our customers place on the privacy and security of their personal information. Our goal is to protect your personal information in every way that we interact with you, whether it's on the telephone, in our lobby, at one of our ATMs, or on the Internet. We think it is important for you to be informed of the policies, procedures, and security measures that we have in place to safeguard your personal and confidential information. With that in mind, we have developed this Internet Privacy Policy to help you to understand the steps we take to protect your personal information when you utilize our online financial services. In addition to the protections discussed within this Internet Privacy Policy, your online financial activities may also be protected by our general privacy policy. Below are several definitions of terms used within this policy: Customer Information - Customer Information refers to personally identifiable information about a consumer, customer or former customer of this Institution. Internet Protocol (IP) Address - an IP address is a unique address that devices use in order to identify and communicate with each other on a computer network. An IP address can be thought of as a street address or a phone number for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network. We may use IP addresses to monitor login activity and for identification purposes when necessary for security investigations. Cookie - a Cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later. Cookies are a basic way for a server to identify the computer you happen to be using at the time. Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function in secure Internet banking. "Session" Cookies are used to monitor session activity within our Internet banking product. These Cookies are encrypted and only our Service Provider can read the information in these Cookies. The session Cookie facilitates the processing of multiple transactions during a session without requiring you to reenter your passcode for each individual transaction. Session Cookies used within our Internet banking product do not pass to your computer’s hard drive. Instead, the Cookie is stored in your computer’s memory, identifying only your computer while you are logged on. When you log off, or close your browser, the Cookie is destroyed. A new Cookie is used for each session; that way, no one can use the prior Cookie to access your account. For additional security, the Cookie expires after 10 minutes of inactivity. It must then be renewed by reentering your passcode. We do not use this Cookie to collect or obtain personal information about you. An encrypted non-expiring Cookie is also used within our Internet banking product for the identification of this Institution. Service Provider - In order to provide a full range of online financial services, we may use various third-party providers. These third parties provide services such as: website hosting, Internet banking, and bill payment Third party providers are referred to within this policy as “Service Providers”. Information Collected on the Internet If you are just browsing through our website, we do not request any personally identifiable Customer Information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided. As part of providing online financial products or services, we may obtain information about our customers and website visitors from the following sources: Information we receive from you on applications, emails, or other forms; Information about your transactions with this Institution and our affiliates; Information we receive from a consumer-reporting agency; and Information that is generated electronically when you visit our website or use our online financial services. Service Providers hosting our website and Internet banking service may collect general information on our website visitors for security and statistical purposes. Such information may include: The Internet address (referral site) which brought you to our web site; The date and time you access our site; The name and version of your web browser; Your Internet Protocol (IP) address; The pages visited in our website; and The duration of your online session. Our Service Providers may use Cookies to collect some the above information. In some cases you must accept cookies in order to view our website. When you click on advertisements in our website or advertisements on linked 3rd party web sites, you may receive another Cookie; however, you do not have to accept any Cookies from third party advertisements. As mentioned previously, our Service Provider(s) may also use Cookies within our Internet banking and bill payment products. You must accept these Cookies in order to utilize the service. These Cookies do not store any personally identifiable information; they simply provide another level of security. Use of Information Collected We may disclose the information that we collect, as described above, with Service Providers acting on our behalf to provide online financial services such as: Internet banking and bill payment. We may also disclose Customer Information when required or permitted by law. For example, Customer Information may be disclosed in connection with a subpoena or similar legal process, fraud prevention, or security investigation. We may also share Customer Information outside The Twin Valley Bank when we have your consent, such as when you request a specific product like insurance or an investment product from a third-party financial services provider. We may also disclose aggregate (not personally identifiable) Customer Information with Service Providers or financial institutions that perform marketing and research services on our behalf and with whom we have joint marketing agreements. Our contracts require all such Service Providers/or financial institutions to protect the confidentiality of your Customer Information to the same extent that we must do. We do not disclose any Customer Information about our customers, former customers, website visitors to anyone, except as permitted or required by law. We do not sell any of your personal information. Email Policies When you enroll for our online services, we will send you a welcome email. We may also send emails marketing various products and services offered by The Twin Valley Bank. We will always provide you an opportunity to opt-in or opt-out of marketing related emails. We will also send security related email notices when you sign-up for email (“notify me”) alerts on your account(s) or whenever you change your passcode, security question, or email address. If you agree to accept electronic disclosures and/or online account statements, we may also send you notices of important account updates through email. For example, if you have agreed to accept disclosures electronically, we may send you an email with updates to this privacy policy and/or we may send you a notice that your account statement is available for viewing on our website. For more information on how to enroll for electronic disclosures, please contact us at (937) 839-4628. Beware of Phishing Attempts and Internet Scams While email is convenient and has a good business use, it can also be misused by criminals for scams and various other fraudulent purposes. “Phishing emails” are frequently used by criminals to entice the recipient to visit a fraudulent website where they try to convince the recipient to provide personal information, such as ATM card numbers, account numbers, Social Security numbers, access Ids and passcodes. Some of these fraudulent websites may also be virus laden and can be used to download malware to your computer. Fraudulent websites often look identical to a legitimate site, so it’s important to look very closely at the website address. Below we have listed a few tips to help protect your personal information on the Internet: Always be wary of links in emails, especially any links in emails purporting to be from The Twin Valley Bank. Please remember that if we send you an email, we will never ask for personal information such as your account number, ATM card number, PIN number, or social security number. Bookmark financial websites and use these bookmarks every time you visit the website. Whenever you enter personal information like your access ID or passcode, always look for the lock symbol, or https: in the address bar. Always click on the lock symbol and review the certificate details. Update your Internet browser! Most browsers now offer free anti-phishing tool bars that can help alert you of fraudulent websites. If you send us an email, please do not include any confidential, personal or sensitive information in the email message, as email messages are generally not secure. We do offer secure messaging through our Internet Banking product, and you may use this secure messaging feature if you need to send us sensitive or confidential information. Make sure that your computer always has up-to-date versions of both anti-spyware and anti-virus software. If you receive an e-mail that you think could be a scam, delete it immediately or forward the email to spam@uce.gov. If you have any questions about the legitimacy of an email, especially an email from The Twin Valley Bank you can also call us at this number 937-839-4628 or forward the email to inquire@twinvalleybank.com. External 3rd Party Links Our website may include links to other 3rd party web sites. These links to external 3rd parties are offered as a courtesy and a convenience to our customers. When you visit these sites, you will leave our website and will be redirected to another site. This Institution does not control linked 3rd party web sites. We are not an agent for these third parties, nor do we endorse or guarantee their products. We make no representation or warranty regarding the accuracy of the information contained in linked sites. We suggest that you always verify the information obtained from linked websites before acting upon this information. Also, please be aware that the security and privacy policies on these sites may be different from our policies, so please read third party privacy and security policies closely. If you have questions or concerns about the privacy policies and practices of linked 3rd parties, please review their websites and contact them directly. This privacy policy applies solely to the Customer Information collected by The Twin Valley Bank. Security The Twin Valley Bank and our Service Providers have developed strict policies and procedures to safeguard your Customer Information. Our policies require confidential treatment of your personal information. We restrict employee access to your personal information on a "need to know" basis and we take appropriate disciplinary measures to enforce employee privacy and confidentiality responsibilities. We have established training programs to educate our employees about the importance of customer privacy and to help ensure compliance with our policy requirements. Furthermore, The Twin Valley Bank and our Service Providers maintain strong physical, electronic and procedural controls to protect against unauthorized access to customer information. Our computer systems are protected in the following ways: Computer anti-virus protection detects and prevents viruses from entering our website, email, and computer network systems. Firewalls and intrusion prevention systems block unauthorized access by individuals or networks. We use encryption technology, such as Secure Socket Layer (SSL), to protect the transmission of your confidential information. Whenever you login to our Internet banking product or schedule an online transaction through our system, the communication is encrypted. Encryption scrambles transferred data so it cannot be read by unauthorized parties. We use strong multi-level authentication and behavior analysis to help prevent unauthorized access to your accounts. Multi-level authentication can help prevent access by someone who may have stolen your login credentials. We provide secure email through our Internet Banking product to help ensure that your communications with us are confidential. We continually monitor technological advances and upgrade our systems to ensure your information remains secure. Privacy of Children COPPA, the Children's Online Privacy Protection Act, protects children under the age of 13 from the collection of personal information on the Internet. The Twin Valley Bank respects the privacy of children. We do not knowingly collect names, emails addresses, or any other personally identifiable information from children. We do not knowingly market to children, nor do we allow children under the age of 13 to open online accounts. The Twin Valley Bank promotes financial education. Our website may offer some 3rd party sites that provide tools to assist us in teaching financial responsibility to children. There may be other 3rd party sites that would be of interest to children as well. We encourage children and their parents to use and enjoy our website often. We urge children to always get permission from their parents before entering any information on any website. We ask that parents discuss with their children the risks involved when personal information is given out and caution them to always inform their parents if someone is asking for personal information from them. The Twin Valley Bank is not responsible for the privacy and security practices of 3rd party sites. Parents should review the privacy policies of 3rd party sites closely before allowing children to provide any personally identifiable information. Parents can also be proactive by installing filtering software that provides more control over the family's Internet experience. Privacy Updates This policy maybe updated from time-to-time as new products and features may require changes to our Internet Privacy Policy. The effective date of our policy will always be clearly displayed. If we make any changes regarding the use or disclosure of your personal information, we will provide you prior notice and the opportunity to opt-out of such disclosure if required by law. Questions If you have any questions about our privacy policy or concerns about our privacy practices, please contact us at 937-839-4628 or inquire@twinvalleybank.com. Privacy Notice FACTS WHAT DOES TWIN VALLEY BANK DO WITH YOUR PERSONAL INFORMATION? Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. What? The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and Account Balances Credit Scores and Payment History Overdraft History and Checking Account History When you are no longer our customer, we continue to share your information as described in this notice. How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Twin Valley Bank chooses to share; and whether you can limit this sharing. Reasons we can share your personal information Does Twin Valley Bank share? Can you limit this sharing? For our everyday business purposes- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus Yes No For our marketing purposes- to offer our products and services to you No We don't share For joint marketing with other financial companies No We don't share For our affiliates’ everyday business purposes- information about your transactions and experiences No We don't share For our affiliates’ everyday business purposes- information about your creditworthiness No We don't share For our affiliates to market to you No We don't share For non-affiliates to market to you No We don't share Questions? Call 937-839-4628 or go to www.twinvalleybank.com Who We Are Who is providing this notice? Twin Valley Bank What we do How does Twin Valley Bankprotect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. How does Twin Valley Bankcollect my personal information? We collect your personal information, for example, when you Open an Account or Make a Wire Transfer Provide Income Information or Apply for a Loan Make Deposits or Withdraws from Your Account Why can’t I limit all sharing? Federal law gives you the right to limit only sharing for affiliates’ everyday business purposes – information about your creditworthiness affiliates from using your information to market to you sharing for non-affiliates to market to you State law and individual companies may give you additional rights to limit sharing. Definitions Affiliates Companies related by common ownership or control. They can be financial and non-financial companies. Twin Valley Bank has no affiliates. Non-affiliates Companies not related by common ownership or control. They can be financial and non-financial companies. Twin Valley Bank does not share with non-affiliates so they can market to you. Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you. Twin Valley Bank doesn't jointly market Have Questions? Call 937-839-4628 or visit one of our locations to learn more. CONTACT US Locations & Hours Call Us Email Us Lost or Stolen Card 1-833-337-6075 About Us History & Mission Contact Us Locations Hours How Can We Help? Find an ATM Education Center Calculators Reorder Checks Report a Lost or Stolen Card Security & Privacy Privacy Policy Disclosures Terms of Use Fraud Identity Theft Copyright © 2021 The Twin Valley Bank. All rights reserved. Member FDIC. Equal Housing Lender. Equal Housing Lender Federal Deposit Insurance Corporation