Barristers Expertise About Us Covid-19 Clerks & Staff News & Articles Contact Us 0 Home / About Us Feedback & Complaints Chambers is dedicated to providing the highest level of service. We welcome feedback from our clients (and lay clients) and understand that it is the primary way of improving our service. Should any of our clients feel they have cause for complaint, they are invited to contact our Jason Housden, our Chambers Director. A full copy of our Complaints Procedure is available here. Lay clients may complain directly to chambers or the Bar Standards Board without going through their solicitors in the first instance, professional clients are asked to convey this to lay clients. Henderson Chambers works within the Legal Ombudsman’s time limits for accepting complaints. This has been extended to a period of six years from the date of the act or omission complained of; or three years from when you should reasonably have known there was cause for complaint. To allow time for you to complain further to the Legal Ombudsman, should that be necessary, we must receive the complaint from you no less than six months prior to the date when the Legal Ombudsman’s time limit would be reached. It should be noted that it may not always be possible to investigate a complaint brought by a non client, or if your complaint is about the professional conduct of one of our barristers rather than about the quality of our service. This is because the ability of chambers to satisfactorily investigate and resolve such matters is limited and complaints of this nature are often better suited to the disciplinary processes maintained by the Bar Standards Board. Therefore, chambers will make an initial assessment of the complaint and if they feel that the issues raised cannot be satisfactorily resolved through the chambers complaints process they will refer you to the Bar Standards Board. Hyperlinks to the decision data page on the Legal Ombudsman website, and the Barristers’ Register on the BSB website. Door Tenants & Former Members Client Confidentiality & Conflicts Policy Corporate Social Responsibility Feedback & Complaints How To Instruct Us & Terms Parental Leave & Wellbeing Public Access Recruitment Quick Links About Us Barristers Expertise Clerks & Staff News & Articles Contact Us Legal Accessibility Equality & Diversity Cookie Policy Privacy Statement Terms & Conditions Sitemap Stay Connected Contact Details 2 Harcourt Buildings Temple London EC4Y 9DB Tel: +44 (0)20 7583 9020 Mobile: 07876 215584 (out of hours) DX: LDE1039 Chancery Lane Email: clerks@hendersonchambers.co.uk Barristers regulated by the Bar Standards Board. Site by Tela. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Read More Cookie Settings Accept All