WAREHOUSE SUPPLIES HOME WHY MIT SOLUTIONS PRODUCTS PARTS, SERVICE & RENTALS TRAINING LOCATIONS CONTACT BLOG Satisfaction Guarantee “We’re a service-driven company selling quality products which we back with our personal guarantee.” ~Mark G. Jones, President/CEO Service We provide 24/7/365 service and will respond to your emergency service call within 2-4 hours, or the service call charge will be waived. Your Planned Maintenance (PM) will be completed within 10 business days of the due date or there will be no standard PM labor charge. This applies to any lift truck on a 180-day (or less) cycle. Any lift truck will be repaired correctly when promised or you’ll get a comparable free loaner until repairs are complete. We also guarantee our service work for 6 months. Parts We will supply the replacement Caterpillar, Jungheinrich or Mitsubishi part you need within 24 hours or the part is free (when ordered by 4:00 P.M., EST) All parts purchased from MIT are guaranteed for 6 months. Our nightly shuttle to our central parts depot — and our 90% on-shelf availability — enables us to guarantee any part listed within our inventory. Rental If we do not deliver rental equipment within the promised time, you will receive a certificate for one free day of rental. If we are unable to supply rental equipment from our rental fleet on the date you need, you will receive a certificate for one free day of rental. Equipment If any new or used equipment does not perform as represented, and we do not solve the problem to your satisfaction, we will buy it back, less applicable rental charges, within 60 days of delivery. Our free Fleet Analysis will provide proposals to reduce overall cost, or we will give you a $100 credit for any service or equipment purchased from our company. Direct Access Our team has the authority to solve your problems on the spot. If we are unable to resolve concerns within 24 hours, your issue will be on the president’s desk for immediate attention. You can also reach us around the clock on our website. Training We guarantee to schedule you for classes within 30 days at our Training Center or we will give you a certificate for one free training class. we can help! get in touch using the form below. Your Name (required) Your Email (required) Your Phone (required) Subject Your Message Sign Up For Our Newsletter! Get the latest from Miami Industrial Trucks delivered right to your inbox by signing up for our newsletter here. MIT sells and Represents… Resource One Our exclusive Resource One program is a compelling, value-added offering that has made Miami Industrial Trucks, Inc. one of the leading material handling dealers in North America. Locations Dayton, OH Corporate Headquarters 2830 E. River Road Dayton, OH 45439 P: 937-293-4194 F: 937-293-1168 Map Findlay, OH 130 Stanford Parkway Findlay, OH 45840 P: 419-424-0042 F: 419-424-0174 Map Toledo, OH 10406 Geiser Road Toledo, OH 43528 P: 419-841-1380 F: 419-841-1381 Map Troy, OH 1101 Horizon West Court Troy, OH 45373 P: 937-332-9460 F: 937-335-3721 Map Indiana P: 765-966-3297 F: 765-966-7027 © Copyright - Miami Industrial Trucks Home Parts, Service & Rentals Blog Contact