Roofmaster Product Company How To Order You are here: HomeHow To Order HOW TO ORDER To Our Valued Customers, Roofmaster has made the decision, for your health and ours, to close our showrooms to the public due to the spread and impacts of COVID-19. While our showrooms are closed, we are still open for business! Our shipping partners are still operating, so UPS and LTL shipments are still shipping. For Will Call business, you may call your local branch and place a phone-in order and our associates can prepare your order and bring to you in our parking lot. If you are a credit card/COD customer, we are in the process of getting mobile credit card readers. Please call ahead as our hours have changed. Additionally, our employees are all adhering to the CDC recommended social distancing, wearing gloves when handling payments, and frequent hand washing and sanitizing. Seattle Area (Pacific, WA) 253-249-7600 Bay Area (Hayward, CA) 510-429-1160 Los Angeles (Monterey Park, CA) 323-261-5122 Dallas/Fort Worth (Grand Prairie, TX) 214-717-6700 Atlanta Area (College Park, GA) 770-981-5169 Together we will all get through this. To your continued health and well being! We appreciate and thank you for your business! Ordering Products from Roofmaster Minimum order: $25.00 MasterCard, Visa, American Express and Discover cards are accepted. For your safety, we are not able to take credit cards over the phone. Please fill out a credit card authorization and fax or email to our office. We can coordinate billing through any Authorized Roofmaster® Distributor/Dealer. Purchase orders are recommended and should be complete and legible. Prices may be obtained from any Roofmaster® Distributor/Dealer or by contacting any Roofmaster® office. Prices are subject to change without notice. Availability of stocked items are subject to prior sale. Items shown with an (check availability) may not be normally stocked items and subject to special order. All orders are invoiced at prevailing prices. Telephone, Fax Orders, or E-mails orders are accepted. Please remember to fill out a credit card authorization as we can’t accept credit cards over the phone: Phone Numbers: (800) 421-6174 National (323) 261-5122 So. California (510) 429-1160 Hayward (253) 249-7600 Pacific NW (214) 717-6700 Dallas/Ft Worth (770) 981-5169 Atlanta Fax Numbers: (800) 409-7663 National (323) 261-8799 So. California (510) 429-1704 Hayward (253) 813-8874 Pacific NW (469) 332-3170 Dallas/Ft Worth (770) 981-1725 Atlanta SE E-mail: sales@roofmaster.com Return Policy Prior to returning a product to Roofmaster, a Returned Goods Authorization (RGA) number must be obtained either by calling the closest Roofmaster® Sales office, or by submitting the following information in writing to our Customer Service Department in Monterey Park, CA. A description of what is to be returned. The invoice on which the product was purchased. The reason for the return. Authorized returns must be made to Monterey Park, CA freight prepaid at customer’s expense. Shipments made freight collect will be refused except when the return is due to a shipment error on the part of Roofmaster® Products Co. Merchandise received in resalable condition (in the original carton, if applicable) is subject to a minimum 15% restock charge. Any necessary reconditioning costs will be charged to the customer. We will notify you before any reconditioning work is done. The value of the returned merchandise will be established on the invoice or current price, whichever is lower. No credit will be issued for any unauthorized returns. Returns must be made within 30 days. There are no returns on non-stock or special order items. Credit Policy A 1% cash discount will be allowed for open credit accounts if payment is mailed within 10 days of the invoice date. Invoices are mailed the day of shipment. All bills become due and payable 30 days from invoice date with no cash discount allowed. No cash discounts will be allowed on Freight, Labor or Sales Tax. Cash discounts on current invoices will not be allowed if past due invoices are not paid. Past due balances are subject to a service charge equal to the maximum rate permitted under Section 1, Article XV of the California Constitution amended by Proposition 2, effective November 7, 1979. Roofmaster Credit Application Freight Policy All orders are shipped F.O.B. Roofmaster Warehouse. Either collect or prepaid and add. There is a $2.00 handling charge on all United Parcel Service (UPS) packages, and a $6.00 handling charge for prepaid truck shipments. INSPECT ALL SHIPMENTS UPON RECEIPT. All merchandise is delivered to the carrier in good condition and securely packed. It is the responsibility of the carrier to deliver merchandise in the same good condition. WE ARE NOT RESPONSIBLE FOR FREIGHT LOSS OR DAMAGE. CLAIMS: Claims for shortages or damage are the responsibility of the consignee and should be filed directly with the carrier. Shortages must be acknowledged and signed for at the time of delivery. SHOULD ANY CONCEALED DAMAGES BE DISCOVERED REQUEST AN INSPECTION. Transport companies will not accept any claim for loss or damage without such notification. If the agent refuses to accept your claim, make and affidavit that you notified them on that date; this with other papers will properly support your claim. Roofmaster® must be notified of all reported shortages within five (5) days. All weights described in this catalog are approximate shipping weights and do not include tare. Regular Return Policy Occasionally products may need to be returned for a variety of reasons; incorrect part number ordered or shipped, damaged in shipment, wrong quantity, etc. Products returned by customers for any reason, other than shipping errors or defects, will be subject to a minimum 15% Restocking Charge (must be in resalable condition) return freight must be prepaid. Items that are not in original cartons, or must be reworked to restore to a salable condition, may be subject to a higher Restocking Charge. Product returns will not be accepted unless an authorization and RGA number has been obtained from Roofmaster® prior to return. Warranty Policy Products manufactured by Roofmaster Products Co. are intended to be free of defects in material and workmanship. Should any failure to conform to this warranty occur within 90 days from the delivery date, Roofmaster shall, upon verification that the products have been stored, installed, maintained and used in accordance with manufacturer’s recommendations, correct such defects by suitable repair or replacement. Specifically excluded are failures caused by misuse, neglect, abuse, faulty repairs by others, alterations or modifications. This is the only warranty on any Roofmaster equipment written in this catalog. No other writing or description shall be construed as a warranty. Products sold by Roofmaster Products Co. and manufactured by others are sold “as-is”, with only the manufacturers warranty (if any) applying. No other warranty expressed or implied is made and any warranty of manufacturer is hereby assigned and transferred to the user. For either Roofmaster a manufactured or distributed product, Roofmaster Products Co. is not liable for any incidental or consequential damages in connection with these products. A Tradition of Quality That You Can Count On Quality When you buy today’s Roofmaster® brand products, they are the best built, longest lasting equipment in the industry. Service Our goal is to provide the kind of service you depend on. Over the years we’ve met this challenge with same day shipments, new products, expert sales assistance, and a reputation for going the extra mile to satisfy customers. Competitive Today’s Roofmaster® brand products are considered to be competitive by contractors who regard Roofmaster as the standard for quality and service. WARNING! When using Roofing Equipment, Roofmaster® Asks You To Remember: SAFETY FIRST! It is Roofmaster’s policy to give primary consideration to safety in the development and production of all our products, and we ask all contractors to give the same consideration to safety on the job site. Misuse of this equipment may result in property damage, injury or death. Instructions for use are provided by the manufacturer, who must rely on the purchaser to see to it that these instructions are adhered to by the operators actually using the equipment. Only properly trained personnel should be allowed to operate the equipment, and all mechanical roofing equipment should be operated with a perimeter warning line system as required by OSHA, and Cal/OSHA. Personnel should be fitted with the appropriate attire and safety equipment at all times. A Safe Roofer is A Good Roofer! 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