Home Integrated report 2020 This is Worldline’s third Integrated Report. It covers the 2020 fiscal year from 1 January 2020 to 31 December 2020. It consolidates all Worldline Group entities and provides our stakeholders with a comprehensive overview of our financial and extra-financial commitments and performance in 2020, and how we have pursued our mission to enable sustainable economic growth and reinforce trust and security in our societies. Access the previous versions › Latest Reports View the accessible pdf › Download the report › MENU OUR RAISON D’ÊTRE "We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We make them environmentally friendly, widely accessible and support social transformation.” "The pandemic has accelerated the digitisation of commerce and has changed forever how people choose to pay. Worldline will be at the forefront of this rapid evolution." GILLES GRAPINET Worldline Chairman & Chief Executive Officer An editorial on a momentous 2020 › "The security of the digital economy and of online payments has never been more important than in these times where society is relying increasingly on online and remote commerce. Trust is the basis of a sound economy and we take our responsibility very seriously." MARC-HENRI DESPORTES Worldline Deputy CEO Pursuing our strategy in a year of change › ABOUT WORLDLINE 2020 profile and key figures › 2020 main KPI's › OUR TRUE NORTH What we aim to bring to society › BUILDING A TRUSTED WORLD A month-per-month overview of last year’s key achievements › c. €4.8 BN proforma revenue 45+ years of payment expertise 20,000+ Worldliners in 50+ countries A CSR LEADER IN OUR INDUSTRY Corporate Social Responsibility (CSR) is a core component of Worldline’s strategic vision. Our CSR programme commits us publicly to achieving a set of ambitious targets that inspire us to improve key aspects of our business, generating positive impacts for all our stakeholders. "Based on the success of our TRUST 2020 programme, we intend to go further in our CSR commitment with our new TRUST 2025 ambition. Our new transformation programme for the next five years aims to apply the best practices and the highest market standards to keep our CSR leadership by mobilising our whole organization in the right direction, and by positively influencing our ecosystem. With the acquisition of Ingenico beginning to yield the anticipated dividends, Worldline is accelerating in corporate social responsibility over a wider scope of business, with ambitious targets for the future." SÉBASTIEN MANDRON Corporate Social Responsibility Officer An inspiring CSR programme › TRUST 2020 A SUCCESSFUL TRANSFORMATION PROGRAMME FOR SUSTAINABLE DEVELOPMENT Worldline’s TRUST 2020 programme, based on a series of 13 publicly available KPIs that were to be achieved by 2020, demonstrates and reflects compliance, transparency and a strong level of engagement towards our various stakeholders. It has resulted in a high level of achievements regarding our main CSR commitments in the areas of business, people, value chain & ethics and the environment. It remains a key enabler for mobilising our whole organisation. TRUST 2020 has proven itself to be a very successful programme, transforming Worldline over the past five years. Scope and achievements of TRUST 2020 › TRUST 2025 LOOKING FORWARD AND OPENING A NEW CHAPTER IN OUR CSR JOURNEY Earlier this year Worldline defined its new CSR ambition for the next five years in the form of the TRUST 2025 programme. TRUST 2025 has the firm intention to go even further in its commitment towards CSR excellence. Compared to TRUST 2020, we distinguish 2 main new dimensions: New KPIs specifically related to the terminals activity have been included; On top of the existing ones, the TRUST 2025 programme includes a new “helping our communities” pillar. TRUST 2025 will thus be the transformation vehicle that gives concrete expression to our raison d’être. A new CSR ambition for the next 5 years › S&P 83/100 EcoVadis 86/100 Platinium CDP A- GPTW 65% Top Employer BUSINESS DESIGNING AND OPERATING LEADING DIGITAL PAYMENT AND TRANSACTIONAL SOLUTIONS At a time when the Covid-19 pandemic has intensified the digitisation of commerce and transactions, Worldline’s ambition is to deliver payment innovations that minimise social and environmental risks and support the sustainable development of the global economy. During 2020, we maintained outstanding levels of business continuity, cybersecurity and quality of service. Across our four global business lines we provide our markets with fully available, compliant and secure services, creating substantial value for our clients, our stakeholders and for society in general. The acquisition of Ingenico has increased the global scale and reach of Worldline. A powerhouse in payment services, around the world our innovations for merchants, financial institutions, government bodies and other clients are driving sustainable digital transformation and will accelerate the growth of our revenues and our profitability. Read more › OMNI-COMMERCE PAYMENTS PARTNER OF CHOICE Merchant Services Business Line › SHAPING THE NEW WORLD OF PAYMENTS ACCEPTANCE Terminals, Solutions & Services Business Line › POWERING OUR CLIENTS’ SUCCESS IN A FAST-CHANGING PAYMENTS LANDSCAPE Financial Services Business Line › BRINGING OUR EXPERTISE TO NEW MARKETS Mobility & e-Transactional Services Business Line › 9 817 quality score contract’s service availability & response time 99.7% compliance assessment of data processing performed for all processing activities € 1,055 M revenue generated through sustainable solutions that contribute to societal and environmental progress 8.2 overall customer satisfaction score PEOPLE EMPOWERING OUR PEOPLE, SUPPORTING SOCIAL TRANSFORMATION Our talented workforce is one of the most important drivers of Worldline’s growth and success. We invest in providing a workplace that supports wellbeing, promotes diversity and helps our employees acquire and develop the skills and experience they need to grow and progress. Worldline is widely recognised as a leading employer in the industry. Our employees are among our most important stakeholders. Recruiting and retaining talented and motivated employees ensures we provide the expertise that our clients expect from us. With a strong employer brand, an increasingly diverse workforce and extensive programmes for training and development, we are meeting the expectations of our colleagues for a safe, rewarding and inspiring workplace. Read more › “When you work for Worldline, you know that you are supporting sustainable economic growth and are making a positive contribution to the world." 4 QUESTIONS FOR OLIVIER BURGER, Group Head Human Resources Read more › DIVERSITY AND INCLUSIVITY DRIVE OUR PERFORMANCE A commitment to making sure every Worldliner feels included and accepted › 7 employer brand study citations 88% of employees satisfied with the training provided by Worldline 65% employee satisfaction as measured by the Trust Index of the Great Place to Work® survey 10 PTS gap between the % of females in management positions and the % of females in the overall workforce ETHICS & VALUE CHAIN REINFORCING TRUST AND SECURITY IN OUR SOCIETIES As a company with operations and supply chains spanning much of the globe, Worldline is aware of the risks associated with financial processing and handling sensitive data. That is why, in line with our commitments to maintain and reinforce the trust of our stakeholders, Worldline integrates business ethics and sustainability in its business operations and throughout its global supply chain. We have zero tolerance for unethical behaviour within our organisation or anywhere in the value chain. Worldline and Worldliners are also strong contributors to local communities, donating time, money and skills to support charities and initiatives which empower youth, promote digital inclusion and contribute to social welfare. Read more › INTEGRATING OUR VALUES INTO OUR SUPPLY CHAIN Due diligence for the entire ecosystem › MAKING A DIFFERENCE IN OUR COMMUNITIES Our social initiatives › Platinium level obtained in the Ecovadis supply chain assessment 100% of suppliers with an Ecovadis score below 40 that are encouraged by Worldline to have an action plan to solve critical findings identified 96% of Worldline employees completed training in the Worldline Code of Ethics During the Covid-19 pandemic, Worldliners raised funds for hospitals and charities, made masks and visors for healthcare workers, and supported their communities in numerous other ways. ENVIRONMENT ENABLING SUSTAINABLE ORGANIC GROWTH With the rapid growth of the digital economy leading to a sharp rise in energy demand from data centres, Worldline is committed to reducing its carbon footprint and investing in innovation to improve the environmental performance of its products and services. As part of our climate pledge, we have established ambitious science-based targets for reductions in CO2 emissions. We will achieve these by increasing the eco-efficiency of our data centres, offices and payment terminals and by reducing the volume of business travel. We are also focused on leveraging the principles of eco-design to reduce the environmental impact of our payment terminals, supporting the development of the circular economy. Read more › THE LIFE CYCLE OF A DIGITAL PAYMENT TRANSACTION Understanding its environmental impact › PIONEERING INNOVATION While enabling sustainable economic growth › OUR ENVIRONMENTAL RESPONSIBILITY Tackling climate change and promoting the circular economy continued to guide Worldline’s ambitions and operations in 2020 › 8,626T offsetting CO2 -eq emissions from data centres, buildings and business travel 91% of Worldline’s total electricity consumption came from renewable energy sources. 1.65 Power Usage Effectiveness (PUE) achieved in our strategic data centres Recognition of our climate strategy through A- rating at the CDP questionnaire All reports Follow us Keep up to date with the latest business Back to Top ©Worldline Privacy Terms of use Cookie Notice Accessibility By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. 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