Contact Us | Site Map | Employment Opportunities | eServices Login | RESIDENTIAL COMMERCIAL COMMUNITY IMPACT WORKING WITH US » ABOUT THE BWL » BWL GOVERNANCE Report Outages: Power, Downed Line or Streetlight Water or Steam Emergency 877-295-5001 517-702-6490 For Customer Service or other inquiries: Call: E-mail: 517-702-6006 custservice@lbwl.com BWL Outage Center Mobile App Download the new BWL Outage Center Mobile App, available for Apple and Android. Learn More 1 2 3 4 5 BWL Outage Center View BWL's outage map for current outages in our service territory, see latest weather advisory, learn about storm preparation and more. Report OutageLaunch Outage Center Hometown Energy Savers HES provides a variety of services and incentives to help residential and business electric customers lower their energy usage and save money. More Tree Trimming See the BWL’s tree trimming schedule, how customers are notified of upcoming work, and how industry standards are followed. More MyHome MyBusiness Payment Options Pay By Mail Pay By Phone Pay In Person Pay Using Drop Box Account Info Turn On or Transfer Service Turn Off Service How to Read Your Bill Past Due Bills Electric Rates Steam Rates Water Rates Chilled Water Rates Meter Reading Estimated vs. Actual FAQs BWL Meter Readers Meter Reader Safety How to Read Your Meter Environment Hometown Energy Savers® Renewable Energy Solar PV Net Metering Program Plug-in Electric Vehicles GreenWise Power Other Services EZ Pay Plan Pennies for Power Helpful Links Outage Center Tree Trimming Outage Credit Damages or Loss of Property Claim Form Utility Shut-off Protection Service Map Contact Us Payment Options Pay By Mail Pay By Phone Pay In Person Pay Using Drop Box Request New Service Electric Service FAQs Call or Stop By Contractors for New Water Services Water Service Installation Rules & Regulations for Service Electric Service Hometown Energy Savers® Conservation Tips Deregulation Electric Safety GreenWise Electric Power Electric Rates Steam Service Energy Source Availability for Your Project Thermal Energy District Conservation Tips Energy Choice New Technologies Steam Rates Water Service Conservation Tips Hydrant Usage Permit Water Rates Schedule of Fees Water Service Installation Chilled Water Service Chilled Water Service Chilled Water Rates Quick Links FOIA Requests Freedom of Information Act Connections Newsletter BWL Annual Report 2014 Water Quality Report REO Town Construction Slideshow View our progress online BWL 1st Step School to Training & Employment Program Energy Optimization and Renewable Energy Plans (Pursuant of Public Act 295 of 2008) Bid Notices Public Notice of Surplus Property Scrap Treated Wood Sales & Surplus Property BWL Awards and Recognitions News Events BWL Warns of Possible Phone Scam 3/16/2015 4:20:00 PM Peffley Announces New Executive Team Members 2/9/2015 2:45:00 PM Heather Shawa-DeCook Named New BWL Chief Financial Officer 1/28/2015 9:00:00 AM BWL Recognizes Customers Inducted into Million Kilowatt Hour Club 1/21/2015 4:05:00 PM BWL Interim General Manager Hand Delivers Bill to Customer After ‘Whopper’ Billing Error 1/16/2015 6:00:00 PM More News More Events HOME | RESIDENTIAL | COMMERCIAL | COMMUNITY IMPACT | WORKING WITH US | ABOUT THE BWL | BWL GOVERNANCE Privacy Policy | Site Map | Terms Of Use Lansing Board of Water and Light 830 E. Hazel Street Lansing, Michigan 48901 Phone: (517) 702-6006 E-mail Us ©2014, Lansing Board of Water and Light. All rights reserved.