0 You are in: About Us Returns & Exchanges WE ARE NOW OFFERING EXTENDED RETURNS UNTIL THE END OF JANUARY 2022. We are happy to provide the option of a full refund or exchange if the goods you receive are unsuitable or are no longer required. We issue all refunds as soon as reasonably possible and at the latest, within 30 days of agreeing to give the refund, taking into account the original method of payment. Goods must be returned unused, in pristine condition and with all packaging; you are required to take reasonable care of the item(s) while they are in your control. How To Return Your Online Order In Store Pop into any of our 115+ branches across England & Wales with your order confirmation email or completed returns form. You can find your nearest branch by using our Store Locator. More often than not the assistant will be able to process a refund for your order in branch, however, when this is not possible*, they will arrange for the parcel to be returned to Head Office on their next secure delivery. Please allow 7-10 working days for your refund to be processed by our Online Team and a further 2-3 working days for the funds to appear in your account. If its an exchange you are after, this can be completed in store where you are able to browse our range of products in person. A refund will always be processed via the original payment method. If you have paid or part-paid using a gift card, this will be supplied to you with the relevant amount loaded. *Online order refunds cannot be processed in store where Klarna was used as the method of payment or the goods were purchased on Amazon / eBay. You are welcome to return the order to the branch and the assistant will be more than happy to arrange its transfer back to Head Office on their next available delivery. How To Return Your Online Order By Post Replace the item(s) in the relevant packaging (e.g. ring box) as well as using the protective outer packaging provided. If this protection has been discarded please ensure the goods are safely packed - if it damages in transit it may affect our ability to give a refund. If you are returning a gift item or clock for example, the item's box should not be tampered with i.e. covered with tape. Wrap the item in another protective box: this can be taped and secured. We will need to re-sell the item so please bear this in mind Complete the Returns Form provided and post to the ‘Online Customer Services’ address detailed on the form: send to this address only, not to any of our stores. This is not a prepaid label: you are responsible for covering all return costs, making sure enough has been paid to cover the contents of the parcel. If you have not paid enough, the costs incurred to us will be deducted from your refund Retain proof of postage from the Post Office (this is free of charge); if the parcel goes missing we cannot issue a refund without proof of your return A refund will be always be processed via the original payment method. If you have paid or part-paid using a gift card, this will be posted to you with the relevant amount loaded. Store Collection Orders Orders placed using our Pay and Collect service, where you pay for the item online and collect in store, are subject to our usual 30 day change of mind policy. Please note; Earrings and body jewellery bought using our Pay and Collect service can be refunded whilst in store. Once you have left with the goods, they cannot be returned for hygiene reasons. 30 Day Change of Mind Guarantee Although we do our best to ensure that our pictures and descriptions explain our products as clearly as possible, sometimes you may find that when your items arrive they're not quite as you expected, or you may have simply changed your mind. Don't worry - we have a 30 day change of mind guarantee on all our products (excludes personalised, specially ordered items and rings outside our standard range; J-S for ladies and R-Z for men). This may differ for in-store purchases where pierced jewellery (earrings/body jewellery) can often not be returned for a refund or exchange. You will need to check this with a member of staff in store prior to committing to the purchase. Refunds These will always be given via the same method used to pay. In exceptional circumstances we may not be able to refund your card, so the refund will be made by way of a direct bank transfer (we will contact you directly if this is the case). Please never send your bank details in any form of written communication with us. Connected Watches & Smartwatches When returning Smart and Connected watches, additional conditions apply to ensure the item is returned in the condition in which it was received. If the product has been paired to a mobile device, then a factory reset must be performed on the watch to ensure all the connected information is erased. If this is not carried out by yourself prior to returning, we are unable to issue a refund. If the watch has been registered on a Connected brand website or similar, then it cannot be returned as it will not possible to de-register it and it will always remain linked to your account. This means the item is no longer in the condition in which it was received and the return policy is no longer valid. Exchanges For most exchanges we kindly ask you return your original order for a full refund and order the replacement item online with a new order number; this way you will receive a more efficient service from us. If this is not possible then we can take any balance due over the phone on 0800 034 4637 / 01895 201040 (option 2) or via a PayPal transfer. Any balance owed to you will be refunded via the original method used to pay. Ring Size Exchanges You are required to return the ring to us with a completed Returns Form, clearly stating which size you would like instead. Your free size exchange includes any size within our standard size ranges (J-S for ladies rings and R-Z for men’s rings); sizes outside these ranges may be subject to a Bespoke Item Charge. If the new ring size is not available or possible, we will contact you via email or phone. Please note, we only exchange ring sizes once free of charge after purchase and all rings must be returned in saleable condition. We reserve the right to decide if a ring is altered by a goldsmith or exchanged entirely, depending on size availability at the time. Damaged or Incorrect Items If goods are damaged in transit or you receive an incorrect item or size, please notify us immediately by emailing onlinesales@fhinds.co.uk or by telephoning our Online Team on 0800 034 4637 or 01895 201040 (option 2). Phones are manned weekdays, 9am - 5pm. You may be required to return the damaged goods to us before we can ship you a replacement. In this instance all return postage costs will be refunded via the method used to pay. "Cooling Off" Period If you (or the recipient of your gift) are unhappy with any purchase, we will try to assist. As your purchase will have been made through distance selling methods (i.e. via the internet or over the phone), you are entitled by law to cancel the order within fourteen (14) days of receiving the goods. This is known as a 'cooling off' period and is extended to 30 days from the date of dispatch under our returns policy. You have an obligation to take reasonable care of the item(s) while they are in your control. All of the above is in addition to your statutory rights. You may also be looking for... About Us | Our History | Returns & Exchanges | Delivery Charges | Terms & Conditions | Privacy Policy | Recruitment Privacy Policy | FAQs | Assay Assured | Responsible Jewellery Council | National Association of Jewellers | Ethical Diamond Trading | Modern Slavery Statement | Gender Pay Gap | Charity Policy | Sale Information | Shopping Safely Covid 19 | Human Rights Statement | F.Hinds Pension Fund SIP | Love Hinds Promotion | F.Hinds Pension Fund Implementation Statement Sign Me Up! Join the Love Hinds family to receive exclusive discounts, special offers, a birthday gift, early access to sales, product launches, and lots more. 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