OUR SERVICES OEM SERVICES OEM SUPPORT ABOUT US REQUEST A QUOTE UNITED KINGDOM HPE NIMBLE STORAGE PROVIDES SUPPORT THAT HELPS CUSTOMERS MEET TODAY’S IT DEMANDS AND EVOLVE FOR TOMORROW. HPE’s data storage support services are available for each Nimble Storage product providing hardware and software support that allows you to get the most out of your investment. DOWNLOAD THE NIMBLE STORAGE SERVICES DATASHEET THERE ARE FOUR DISTINCT SERVICE LEVELS FOR HPE NIMBLE STORAGE SUPPORT: ALL SERVICE LEVELS INCLUDE: HPE Nimble Storage Technical Support: 24×7 telephone and email assistance and 24×7 engineering escalation support. Technical phone and email support is according to defined severity/priority levels: P1: Not serving data or severe performance degradation: Telephone response in 30 minutes or less with immediate escalation to an HPE Nimble Storage technical engineer, if required. P2: Performance degradation, intermittent software faults, network degradation, or single controller not operational: Telephone response in 2 business hours or less. P3: Issue or defect causing minimal business impact: Telephone response in 8 business hours or less. P4: Request for information; administrative requests: Next business day (Monday through Friday). Online Support Portal Access: Access to installation guide, user guide, and other relevant documentation. Access to Software Updates: Provide access to software updates when generally released by HPE to Customers under support. NEXT BUSINESS DAY WITH ON-SITE PARTS REPLACEMENT ALSO INCLUDES: On-site Spares Option: For eligible products, the Customer can purchase individual hardware component parts or entire hardware component kits for on-site stocking of spares for quick replacement. It is ideal for locations where a 4-hour parts replacement is desired but not available due to the Customer’s distance from a parts hub. Defective Media Retention (DMR): For eligible products, the DMR service feature option allows the Customer to retain defective hard disk or eligible SSD/flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk (disk or SSD/flash drive) covered under this service. All disk or eligible SSD/flash drives on a covered system must participate in the DMR. More HPE Services: HPE Foundation Care HPE Proactive Care HPE Datacentre Care HPE Tech Care Aruba Support Customer Asset Program Find out more To find out more about Nimble Storage Support, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation. FAQs SUPPORT WAREHOUSE & HEWLETT PACKARD ENTERPRISE What is your relationship with HPE? How did you get my details? Why are you calling me? Why aren't HPE calling me? Contact Us Any questions? Just get in touch with the team. CLICK HERE Request a Quote Provide your asset information and we can prepare a quote. CLICK HERE Support Warehouse Ltd Floor 19 67 Albion Street Pinnacle Leeds LS1 5AA United Kingdom 0800 072 0950 gb@supportwarehouse.com Linkedin Contact Click here to get in touch with Support Warehouse. Careers Click here to explore a career with Support Warehouse. Policies Privacy Policy Terms and Conditions Acceptable Use Policy © Support Warehouse Ltd. All rights reserved. This website uses cookies, Google Analytics and Google Tag Manager for analysis and statistics. Cookies help us to improve the usability of our website. You can accept or reject the use of non-essential cookies below. For more information, please see our Privacy Policy.YES, I acceptNo