Categories Community English Sign in Zendesk Help Zendesk help Zendesk Suite Managing cross-product features Managing your installed apps Jennifer Rowe Edited 1 month ago Zendesk Documentation Team Follow Tip: Public apps are available on all current plans. Private apps are available on Professional plans and above. Apps are available for Support, Sell, and Chat. You can make changes to your installed apps in the My Apps page in Support, Sell, and Chat. Any updates you make to apps appear for all agents. Installed apps might include public apps from the Zendesk Marketplace and private apps that have been built by your company. You must be an administrator to update your installed apps. Topics covered in this article include: Managing app location and order Enabling and disabling your apps Uninstalling an app Changing app settings Restricting app access Contacting an app's developer Managing private apps (Professional and Enterprise) Managing app location and order App placement is determined by the app's developer. When you install apps in your Zendesk, they can appear in a number of different locations. Top Navigation, along the top of the Zendesk Support screen. Main Navigation, down the left side of the Zendesk Support screen. Ticket, in the body of an existing ticket, when the Apps panel is open. New Ticket, in the body of a ticket being created, when the Apps panel is open. User Profile, on the profile page of a selected user, when the Apps panel is open. Organization Profile, on the profile page of a selected organization, when the Apps panel is open. Within each of these locations, you can update the order in which the apps appear. To see the apps in a location On the My apps page, click the Reorder apps button on the top right. The Reorder apps page appears. Click any of the items under Location to see which apps are there. The available locations depend on where you currently have apps in Zendesk Support. You can select only locations where you have apps. From here, you can change the order of your apps. To reorder your apps in a location On the My apps page, click the Reorder apps button on the top right. Click the location in which you want to change the app order. Drag and drop an app into a new position. The new order is automatically saved after you move the app. Repeat to reposition the other apps in the list. Some apps appear in more than one location; reordering apps in one location does not update their position in another location. For example, you can set a different order for apps on ticket pages than new ticket pages. Perhaps you want the Linked Ticket app at the top of the apps list for new tickets, but it's not as important for existing tickets, so you can place it near the bottom of the apps list for existing tickets. If you're working with contextual workspaces, the apps order you set on the contextual workspace Apps tab takes priority over the order you set for tickets on the My apps page. If the ordering you set on the My apps page doesn't work as expected, check to to see if there's a contextual workspace associated with the ticket form. Changing app settings You can change the settings for an app, including the title. To change app settings On the My Apps page, find the app you want to change. Click the options menu on the app you where you want to change settings, then select Change settings. Make the changes you want, then click Update at the bottom of the page. Your changes are saved. Restricting app access You can restrict access to an app so that only agents in the groups or roles you list can access it. To restrict access to an app On the My Apps page, find the app you want to restrict. Click the options menu on the app you want to restrict, then select Change settings. Enable Role restrictions, Group restrictions, or both, and then enter the names of the groups or roles that you want to be able to access the app. No other agents will be able to access the app. Make the changes you want, then click Update at the bottom of the page. Your changes are saved. Disabling your apps You can disable apps installed in Zendesk at any time. When you enable or disable an app, it's enabled or disabled for all agents in your Zendesk. If you want to permanently remove an app, you can uninstall it instead. To disable an app On the My Apps page, click the options menu on the app you want to disable, then click the Enabled toggle to disable the app. The disabled app appears in the Disabled Apps section of the My Apps page and can be re-enabled. To enable a disabled app On the My Apps page, click the options menu on the app you want to enable, then click the Disabled toggle to enable the app. The enabled app appears in the Installed Apps section of the page. Uninstalling an app You can uninstall an app that you no longer need. Uninstalling an app removes it from Zendesk for all agents. If you want to temporarily remove an app, you can disable it as described above, then enable it when you're ready to use it again. You can uninstall both enabled and disabled apps as outlined below. To uninstall an app On the My Apps page, find the app you want to uninstall. Click the options menu on the app, then select Uninstall. In the Uninstall App window, click Uninstall App. Contacting an app's developer As apps are tweaked and improved, updates may become available for them. Apps are updated to their latest versions automatically. If you have a question about an app you can contact the app developer directly. To view an app's developer's website On the My Apps page, click the options menu on the app, then select Developer website. Managing private apps Note: Private apps are available on Professional plans and above. Private apps are apps that have been built by your company and uploaded into Support. They are not listed on the public Zendesk Marketplace and cannot be installed and used by other Zendesk customers. For more information on private apps, see Build your first Support app and Build your first Chat app. Once you build an app, you can upload it into Zendesk Support. To upload and install a private app On the My Apps page, click the Upload private app button in the upper right of the page. Give your app a name. Select the zipped app you want to install. Click the Upload button. On the install screen, follow the instructions to install the app. To update a private app On the My Apps page, find the app you want to update. Click the options menu on the app, then select Update. Upload your updated zip file. To download a private app On the My Apps page, find the app you want to enable. Click the options menu on the app, then select Download. Download the ZIP file containing all the assets for your app Yes 11 No 7 Return to top 7 Comments Sort by Hidayat Ullah 10 months ago Comment actions Hello, How do i know if my app is uninstall by client, Mean there is no event or webhook that tell me that your app has been uninstall from the worksapce like abc.zendesk.com have uninstall my app? I want to remove user local data when they uninstall my app from there worksapce is there any solution for this? Thanks. Yes 0 No Brett Bowser 10 months ago Zendesk Community Manager Comment actions Hey Hidayat, Any apps you have installed would show up under your Admin>Apps>Manage page. You will have the option to deactivate the app for reactivation later, or you can uninstall the app completely so it no longer has access to your account. As for removing local data, that would depend on the app that you're referencing I suspect. Some developers may handle this information differently and in some cases these apps may populate ticket data. Let me know if there's any other questions you have! Yes 0 No Steve Sanz 9 months ago Comment actions I have agents asking if the apps can start out hidden and they can click on the app button to unhide them when needed. How might this be possible? Yes 0 No Matt 9 months ago Zendesk Customer Care Comment actions Hi Steve, This workflow can be accomplished by using Contextual Workspaces. With Contextual Workspaces configured, you can expand, collapse, and chose which apps open by default when working on tickets for your agents. This documentation should help you get that process started. Setting up Contextual Workspaces Matt - Customer Advocate Yes 0 No Jenny Astor 5 months ago Comment actions Thanks, Jennifer for sharing such a great article here. Yes 0 No Marco Antonio Avalos 2 months ago Comment actions Do you know if exist a way to read the settings from an app via API. I know we have /api/v2/apps/{app-id}.json but this is not showing the actual value from the settings just the defualt value. Can you help me with this? Yes 0 No Eric Nelson 2 months ago Zendesk Developer Support Team Comment actions Hey Marco, You can do this from within the app itself by using the metadata method of the ZAFClient Api. Though calling from outside of the application isn't possible for security's sake. Have a wonderful day! Eric Nelson | Manager - Developer Advocacy Yes 0 No Please sign in to leave a comment. Related articles Accessing the My Apps page for your installed Support apps About Zendesk Support plan types Zendesk Support search reference Introducing Zendesk Messaging Restricting access to Zendesk Support and your Help Center using IP restrictions Zendesk 989 Market St., San Francisco, CA 94103 Privacy Policy | Terms & Conditions | System Status Powered by Zendesk