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You can drive brand loyalty by harmonizing your customers' retail and fixed operations experiences. Doing so requires an effective standards program. Sustaining compliance can be expensive to monitor, and often distracts your key resources from critical business-driving tasks. Overview Snap-on Business Solutions designed SMS2 to deliver powerful and effective standards and compliance monitoring. SMS2 streamlines your assessment and follow-up processes. It ties all your stakeholders together to help you maximize productivity and program effectiveness. By increasing standards and compliance effectiveness, SMS2 cuts duplication and waste. Features Central online library for standards and guidelines. Provide one publishing process and location for standards and compliance information. Multi-brand, multi-market, multi-contract. Supports any permutation of single or multi-brand across multiple markets, with any permutation of standards and compliance criteria, enabling multi-brand users to access all their data through one login. Highly configurable business rules. Support all types of standards structure, points, and scoring mechanisms, corrective time limits, change requests, and approval and rejection workflows. Active messaging. SMS2 extends to provide comprehensive email alerting and notification to affected stakeholders as required. Reward and remuneration. Provides business processes that integrate with your systems to close the compliance-reward loop through automated variable margin calculation and fulfillment. Fully automated and formatted action plans. SMS2 automatically creates and updates corrective action plans when self-assessments, audits, or data feeds are received. Seamless integration. SMS2 integrates seamlessly with Snap-on's network development and productivity tools and services to provide a starting point for sustainable productivity gains. Comprehensive reporting. Provides a comprehensive real-time array of status, activity, trend, and compliance reporting across multiple contracts, standards types, brands, markets, locations, sites, and dealers. Use graphic-rich executive reporting to highlight trends, exceptions, and best and worst performers. Audit team set-up and resource management. SMS2 streamlines the creation and management of internal and external standards and compliance audit teams. The work each auditor does and the standards to be audited are centrally controlled. Each audit form is automatically pre-configured. Eliminate waste, eliminate duplication, and maximize auditor productivity. Ultra-fast implementation. SMS2's accelerated launch process eliminates internal set-up and administration to maximize the consistency, take-up, and success rate of programs. Benefits Maximize the productivity of your resource. SMS2 minimizes the waste incurred when business people have to administer software and content by doing that for you. This enables your resources to concentrate on their objectives of driving improvement, compliance, and program success. Comparability with local flexibility. SMS2 enables you to benefit from consistency and comparability across brands and markets at the center, while still offering your markets and departments the flexibility to alter local parameters where necessary. Streamlined business processes. SMS2 streamlines the business processes of standards and compliance monitoring; self assessment, review and rejection, creation, updating and editing of action plans, as well as delivering powerful, comprehensive reporting. Data integration. Data from your other systems can be fed directly into assessments to automate the changes in status and compliance that reduce work and effort and increase speed and accuracy. Online and offline. SMS2 supports online and offline business processes. Flexible, turnkey solution. SMS2 is flexible and expandable, quick to configure and deploy, and offers flexible business rules. It can expand to cover reward and remuneration programs, warning and escalation processes, and functionality and capability. On this page: Overview Features Benefits OEM Solutions Dealer Network Development Solutions Business Management Solutions Business Planning and Budgeting Field Consultancy Dealer Contract Management Dealer and Network Profile Management Field Force Productivity Solutions Action Items Management Dealer Visit Management E-mail Alerting Risk Management Standards Management Parts Solutions Electronic Parts Catalogs Accessory Sales Solutions Aftermarket Sales Solutions Data Authoring and Editing Parts Ordering Automation Transactional Reporting Service Solutions Diagnostic Systems Essential Tools and Equipment Program Management Facility Remodels and New Builds Service Repair Information Transactional Reporting Warranty Management Request Information Downloads SMS2 Product Brochure Snap-on Business Solutions All site contents © 2014 Snap-on Business Solutions 4025 Kinross Lakes Parkway, Richfield, OH, 44286 Site Links Home Privacy Policy Contact