Our Brand Promise Sapphire Balconies About Us Brand Promise Working closely with architects, designers and building professionals, we offer unrivalled assistance at every step of the way, from concept to completion. Our support has always gone far beyond any contractual obligations. Now, our commitment to supply and support excellence includes a three-fold promise that every balcony we produce will be Rigid, Ready and Right. Why make a promise? Our promise of achieving what clients care about is a high standard. It sets clear goal posts we can measure our performance against and provides a catalyst for self-improvement, driving us to do everything necessary for delivering it. Our goodwill guarantee provides a self-imposed extra consequence. This synergy creates the dedication needed to turn our promise into reality. What if the promise isn’t kept? If you are concerned our promise hasn’t been delivered, the first thing is to report it. By reporting it, we will investigate it according to which part of the promise applies, and once resolved will implement our goodwill guarantee. Our goodwill guarantee: We know the most important action, if a problem has occurred, is to resolve the issue. Once rectified, our goodwill guarantee, a refund of £100 per balcony affected (up to £300 per balcony), is given to you as an apology for not delivering our high standards of Rigid.Ready.Right. first time. Rigid Ready Right Download our Brand Promise Brochure Understand our Brand Promise in more detail and see it’s application and results on a number of projects. Quality control with digital traceability in construction Download Whitepaper Our History Find out more Health and Safety and Environment Find out more Research and Development Find out more Sapphire Head Office Sapphire Balconies Limited, 11 Arkwright Road, Reading, RG2 0LU United Kingdom Home About Us Configurator Our Product Contact Us Supply & Support Warranty Providers – NHBC & Premier Fire Safety Sapphire Accredited Legal, Policies & Terms and Conditions Modern Slavery & Human Rights Policy © Copyright Sapphire Balconies Ltd 2021. Registration number: 07719070 We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT

Legal, Policies & Terms and Conditions Sapphire Balconies Legal, Policies & Terms and Conditions Privacy Policy Privacy Policy Terms & Conditions Terms and Conditions Business Ethics Policy Read our Business Ethics policy Equality & Diversity policy Read our Equality & Diversity Policy Human Rights Policy Read our Human Rights Policy Sapphire Head Office Sapphire Balconies Limited, 11 Arkwright Road, Reading, RG2 0LU United Kingdom Home About Us Configurator Our Product Contact Us Supply & Support Warranty Providers – NHBC & Premier Fire Safety Sapphire Accredited Legal, Policies & Terms and Conditions Modern Slavery & Human Rights Policy © Copyright Sapphire Balconies Ltd 2021. Registration number: 07719070 We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT