CLIENT LOGIN OUR NETWORK BUSINESS CHALLENGES SECTORS MANAGED SERVICES CHANNEL PARTNERS ABOUT US INSIGHTS CONTACT US Network Support Engineer Reports to: Head of Managed Networks & Network Support Job Overview: As a Commsworld Network Support engineer, you will be responsible for maintaining the Managed Network infrastructure that allow our customers to function and communicate, both internally and externally. Working in a small team you will have a proactive attitude towards debugging and resolving faults as well as strong experience in WAN and LAN support, recognising when to escalate while managing customer expectations and managing the faults process. You will genuinely care about our customer’s experience and be comfortable providing telephone-based support. You should be able to articulate solutions in both a technical and non-technical manner as required. The ideal candidate will be an enthusiastic, hardworking engineer who is keen to deliver great service, has sound questioning and troubleshooting skills and is keen to learn through personal study and training, both formal and on the job. Day-to-day Responsibilities: Providing telephone and ticket-based customer support. • Diagnosing and resolving faults. • Ensuring that customers are updated within agreed SLA's • Maintain accurate records of activity taken throughout the lifecycle of a ticket. • Support the team manager towards continued improvement of team processes. Flexible and willing to work outside core business hours as and when required. Be forward thinking and welcome continuous career development. Required Skills: OSI Model • Juniper CLI • Juniper / Cisco / HP routing & switching Fortinet Firewalls • Routing protocols (RIP, OSPF, BGP) • VoIP / SIP • LAN/WAN concepts including Ethernet, xDSL, Leased Lines Excellent communication – written and oral • Problem solving • Organising and multitasking • Excellent interpersonal skills Expected Salary: £24-30k based on experience Apply Name * Email * CV * To get your business better connected call us on 0330 121 0000 or Send us a message Your Business Better Connected Sitemap Privacy Policy Useful Links Commsworld Ltd. Commsworld House 37-45 Peffer Place Edinburgh, EH16 4BB 0330 121 0000 info@commsworld.com Our Social Links