Welcome How can we help you today? SEARCH Contact us Knowledge base Frequently Asked Questions Sandbag Tickets 1 Regarding event tickets questions Questions about ordering 12 I haven't received an email confirmation for my order - why? Paid through PayPal, never received a purchase confirmation email Do I need to create an account? I'm having trouble signing in, what shall I do? Why was my credit card / PayPal declined? See all 12 articles Questions about orders not yet received 7 Can I add an item to an order I've already made? My order includes a pre-order item - will you send out my package when everything is in stock? When will I receive a physical product item I pre-ordered? How long will it take me to receive my order once you've shipped it? My order still has not arrived after the estimated delivery time. What should I do? See all 7 articles Questions about orders already received 5 I have received my order and it is damaged / faulty, what can I do? I have received my order but you have sent me the wrong item I'd like to return my order Return addresses I'd like to exchange my item Digital products questions 9 How do I download a release? How do I download music to my Apple or Android phone or tablet? How to play my download? I'm trying to download my purchases but the speed is very slow, why? How do I unzip my download? See all 9 articles Keeping in touch 1 Contact us! Home Solutions