Menu RESOURCES CLAIMS LINKS PODCASTS PRACTICE MANAGER RISK MANAGEMENT RESOURCES FIND THE INFORMATION YOU NEED, QUICKLY AND EASILY! Our comprehensive Resource Center includes helpful information on a variety of subjects related to risk management, claims, practice management and your policy, all in one convenient place. START SEARCHING! Choose a category from the menu to the right to begin your search. Resource marked as RECOMMENDED were specially selected by our risk management, legal and insurance experts as the most relevant materials to your search criteria. If you like to view only the recommended resources on a subject, choose your area of interest from the "Category" drop-down menu, then select Recommended in the "Topic" drop-down. HEALTHCARE DATA BREACH REPORT - MAY 2019 LINKS READ MORE RECOMMENDED HEALTH INFORMATION PRIVACY LINKS Information from the HHS on HIPAA rules and regulations. READ MORE RECOMMENDED RECOVERING PATIENT RECORDS AFTER WATER DAMAGE TO YOUR OFFICE TEXT Water intrusion can quickly damage electronic devices and paper records, so it is important to take ... READ MORE RECOMMENDED MARYLAND MEDICAL RECORDS COPYING FEE PDF As of February 2021 READ MORE RECOMMENDED EMR PRESENTATION PDF Are you thinking about implementing EMR in your practice? Or do you need a refresh on the basics? ... READ MORE DOCTORS RX - FALL/WINTER 2018 LINKS In this edition of our DoctorsRx newsletter, we discuss the liability concerns surrounding patient ... READ MORE ADA VIDEO #1 (INTRODUCTION) VIDEO In this introductory video of the Americans with Disabilities Act webinar, Eric Rhoades and German ... READ MORE ADA VIDEO #3 VIDEO The third video in the webinar series about the Americans with Disabilities Act, Eric Rhoades and ... READ MORE ADA VIDEO #2 VIDEO In the second ADA webinar video, Eric Rhoads and German Rodriguez talk about who is covered under ... READ MORE ADA VIDEO #4 VIDEO In the fourth installment of the ADA webinar series, Eric Rhoades and German Rodriguez give ... READ MORE ADA VIDEO #5 VIDEO In the final video of the ADA webinar series, presenters Eric Rhoades and German Rodriguez provide ... READ MORE USING COMPLIANCE FUNDAMENTALS DURING COVID-19 VIDEO President of Medical Revenue Cycle Specialists Kem Tolliver focuses on how to pull together a ... READ MORE MARYLAND RECORDS REQUESTS VIDEO Attorney John Sly answers common questions among healthcare providers regarding records requests in ... READ MORE VIRGINIA AND DC RECORDS REQUESTS VIDEO Many health care providers have a lot of questions when a records request is received – What do I d ... READ MORE (TRAILER) ADA VIDEO #1 VIDEO In this introductory video of the Americans with Disabilities Act webinar, Eric Rhoades and German ... READ MORE (TRAILER) ADA VIDEO #2 VIDEO In the second ADA webinar video, Eric Rhoads and German Rodriguez talk about who is covered under ... READ MORE (TRAILER) ADA VIDEO #3 VIDEO The third video in the webinar series about the Americans with Disabilities Act, Eric Rhoades and ... READ MORE (TRAILER) ADA VIDEO #4 VIDEO In the fourth installment of the ADA webinar series, Eric Rhoades and German Rodriguez give ... READ MORE (TRAILER) ADA VIDEO #5 VIDEO In the final video of the ADA webinar series, presenters Eric Rhoades and German Rodriguez provide ... READ MORE (TRAILER) MARYLAND RECORDS REQUESTS VIDEO Attorney John Sly answers common questions among healthcare providers regarding records requests in ... READ MORE (TRAILER) VIRGINIA AND DC RECORDS REQUESTS VIDEO Many health care providers have a lot of questions when a records request is received – What do I d ... READ MORE (TRAILER) USING COMPLIANCE FUNDAMENTALS DURING COVID-19 VIDEO President of Medical Revenue Cycle Specialists Kem Tolliver focuses on how to pull together a ... READ MORE HIPAA PRACTICE RISK SURVEY LINKS This free, 40-question online survey helps you evaluate the strength of your practice's electronic ... READ MORE SECURITY ASSESSMENT LINKS Evaluate the strength of your practice’s cyber security with this 22-question survey, designed by o ... READ MORE (TRAILER) WINNING AT DENIAL PREVENTION VIDEO President of Medical Revenue Cycle Specialists Kem Tolliver discusses denial prevention strategies ... READ MORE WINNING AT DENIAL PREVENTION VIDEO President of Medical Revenue Cycle Specialists Kem Tolliver discusses denial prevention strategies ... READ MORE INFORMATION AND TECHNICAL ASSISTANCE ON THE AMERICANS WITH DISABILITIES ACT LINKS This site provides you with information regarding general guidance pertaining to the ADA. READ MORE ADA ASSISTANCE MATERIALS LINKS This link will provide assistance materials associated with the ADA. READ MORE MGMA | DON'T GET LOST IN THE FINANCIAL MAZE LINKS This link contains information on purchasing a book from the MGMA regarding revenue cycle ... READ MORE EHR INTELLIGENCE | 3 STRATEGIES TO ENHANCE EHR USABILITY THROUGH EHR OPTIMIZATION LINKS Information contained here will provide strategies you can incorporate to enhance your EHR ... READ MORE DOCTORS RX - SPRING/SUMMER 2020 LINKS In this edition of our DoctorsRx newsletter, we discuss how EHR systems can be utilized to prevent ... READ MORE AVOIDING PATIENT ABANDONMENT LINKS This site, from the Maryland Department of Health, will assist you in avoiding patient abandonment. READ MORE SECURITY RISK ASSESSMENT VIDEOS | HEALTHIT.GOV LINKS This series of videos provided by the federal government will help your practice identify risks. READ MORE HIPAA FOR PROVIDERS | HEALTHIT.GOV LINKS This site provides general HIPAA related information and assistance. READ MORE SECURITY RISK ASSESSMENT TOOL | HEALTHIT.GOV LINKS This link will provide you with another assessment you can take to protect your practice. READ MORE CYBER THREAT VIDEO VIDEO At Medical Mutual we understand the threat to you and your practice when it comes to your patient’s ... READ MORE CYBER SECURITY AWARENESS TRAINING LINKS Cyber Security Awareness training will help gauge where your practice currently stands with cyber ... READ MORE SAMPLE LETTER: DENIAL OF FEE REDUCTION PDF Practice managers’ can be faced with patients who do not feel as though the fee-for-service they w ... READ MORE ABN – 2020 PDF Notifying patient of non-coverage can be a difficult situation. This template will assist you in ... READ MORE TOS COLLECTIONS LOG XLS It is important to track the time of service collections in your practice. This excel document ... READ MORE ADA AND SERVICE ANIMALS PDF Navigating the complexities of the ADA can be challenging for a practice manager – especially w ... READ MORE NOTICE OF PRIVACY PRACTICES PDF Under HIPAA, it is required that your practice provide patients with a Notice of Privacy Practices. ... READ MORE RED FLAGS RULE PDF This document from the AMA helps you understand the Red Flags Rule and how it relates to protecting ... READ MORE SAMPLE BAA PDF A business associate agreement is an essential document when contracting with an outside vendor who ... READ MORE SECURITY OFFICIAL JOB DESCRIPTION DOC HIPAA requires the practice employ a security office. In most cases, that responsibility falls on ... READ MORE ATHENAHEALTH WEBINAR PDF If your practice uses AthenaHealth as your EHR vendor, this pdf version of a webinar will assist ... READ MORE ENHANCING YOUR EMR AND PROVIDER DOCUMENTATION PDF This sample will provide general information for EMR optimization and helping your providers with ... READ MORE SAMPLE: PT DISCHARGE LETTER PDF Sometimes, after the provider-patient relationship becomes severed, it is appropriate to discharge ... READ MORE CONFIDENTIALITY STATEMENT DOC Protecting patient’s protected health information is a critical operation to any practice. This s ... READ MORE FMLA INFORMATION PDF The Family and Medical Leave Act was enacted to provide covered employers with unpaid, ... READ MORE I 9 FORM PDF This federal form is required for new hires to complete to verify their employment eligibility. READ MORE PROFESSIONAL BOUNDARIES PDF In a medical practice, utilizing professional boundaries is essential to a comfortable workplace ... READ MORE SAMPLE EMPLOYEE HANDBOOK PDF A good employee handbook is one of the most fundamental and effective management tools that a ... READ MORE W-4 FORM PDF This form is required for employees to alter their federal withholding allowance. READ MORE W-9 FORM PDF This form is for requesting taxpayer identification number and certification. READ MORE GUIDE ON MEDICARE TELEHEALTH CODING/BILLING GUIDELINES LINKS MedChi has provided a guide on Medicare Telehealth Coding/Billing Guidelines. READ MORE CENTERS FOR MEDICARE & MEDICARE SERVICES (CMS) TELEMEDICINE FACT SHEET LINKS The CMS has provided a fact sheet with takeaways about telemedicine. READ MORE TELEMEDICINE CONSENT FORM FROM THE AMERICAN ACADEMY OF PEDIATRICS LINKS If you wish to incorporate telemedicine in your practice, we recommend using the following ... READ MORE TELEMEDICINE CONSENT FORM LINKS If you wish to incorporate telemedicine in your practice, we recommend using the following ... READ MORE DISCIPLINARY ACTION NOTICE DOC Sometimes the practice manager is tasked to discipline their office staff. It is essential, in most ... READ MORE ENHANCING EMPLOYEE SATISFACTION TO IMPROVE PATIENT CARE TEXT Here are some simple steps you can take to make your office a positive place to work and increase ... READ MORE OFFICE PROCEDURES CAN ENHANCE PATIENT SATISFACTION, REDUCE RISK TEXT Here are ways you can enhance your patients’ experience with your office. READ MORE HUMAN RESOURCES BEST PRACTICES TEXT A list of Human Resources best practices that you can utilize at your practice. READ MORE ANNUAL BREACH REPORT TO CONGRESS LINKS Report to Congress that reviews breaches of unsecured protected health information READ MORE SHARPS SAFETY FOR HEALTHCARE SETTINGS LINKS The CDC provides tools on sharps safety. READ MORE BLOODBORNE INFECTIOUS DISEASES: HIV/AIDS, HEPATITIS B, HEPATITIS C LINKS If you experienced a needlestick or sharps injury or were exposed to the blood or other body fluid ... READ MORE AUTHORIZATION FOR RELEASE OF INFORMATION TO FAMILY MEMBERS PDF This is a sample form to obtain patient consent to release records to a family member. READ MORE MD NEW HIRE REGISTRY PDF For Maryland Only. This form is for new employees to fill out. The practice manager must return the ... READ MORE TELEMEDICINE RESOURCES WEBPAGE LINKS Our telemedicine webpage under our COVID-19 News-Updates-Resources section provides you with needed ... READ MORE WYETH LINKS The makers of Advil READ MORE HIPAA BREACH DECISION TREE PDF This document is intended to assist you and your practice when investigating a potential breach. We ... READ MORE RESPONDING TO WEB-BASED HEALTH REVIEW POSTS TEXT Here are some suggestions about handling those less than kind comments and reviews online. READ MORE (TRAILER) FIGHTING HEALTHCARE LEADER BURNOUT VIDEO Presenter Kem Tolliver of Medical Revenue Cycle Specialists identifies the top four trending causes ... READ MORE FIGHTING HEALTHCARE LEADER BURNOUT VIDEO Presenter Kem Tolliver of Medical Revenue Cycle Specialists identifies the top four trending causes ... READ MORE WHY CAN’T WE BE “FRIENDS?" THE PITFALLS OF SOCIAL NETWORKING FOR THE PRACTICING PHYSICIAN LINKS If social networking is the wave of the future, how can a Physician reap the rewards while managing ... READ MORE MODEL HIPAA NOTICE OF PRIVACY PRACTICES PDF READ MORE SAMPLE CONFIDENTIALITY AGREEMENT PDF In some instances, patients’ are given protected health information when they leave the practice. A ... READ MORE SAMPLE SOCIAL MEDIA POLICY DOC Navigating the social media landscape can be difficult for practice manager’s and their staff. This ... READ MORE PHYSICIANS ARE DROWNING IN ELECTRONIC INFORMATION LINKS The administrative burden of medicine significantly contributes to physician and clinician burnout, ... READ MORE CME FROM CDC: WHAT YOU NEED TO KNOW ABOUT INFECTION CONTROL LINKS Each year in the U.S., at least 2.8 million people get an antibiotic-resistant infection, and more ... READ MORE MAKING THE LIST, CHECKING IT TWICE PODCAST This podcast discusses the importance of ensuring that medical records are released to someone who ... READ MORE MEDICAL IDENTITY THEFT LINKS FAQs for Health Care Providers and Health Plans READ MORE TELEHEALTH: THE BRAVE NEW WORLD VIDEO READ MORE HIPAA PRIVACY RULE AND PROVIDER-TO-PROVIDER COMMUNICATION LINKS Information for all physicians (not just pediatricians) regarding mental health records and HIPAA. READ MORE SPRING / SUMMER 2021 DOCTORS RX NEWSLETTER PDF Business Continuity: What's Your Plan? READ MORE THE IMPORTANCE OF STAFF MEETINGS TEXT Better communication will engage staff in finding solutions to everyday practice issues. READ MORE DEALING WITH DISRUPTIVE PATIENTS TEXT Disruptive behavior is any conduct that hinders a provider’s ability to administer care. READ MORE TEN TIPS FOR DEALING WITH DIFFICULT PATIENTS TEXT The below summary lists ten tips you can use when dealing with difficult patients. READ MORE CONDUCTING HIPAA RISK ASSESSMENTS TEXT As the Practice Manager, you are responsible for ensuring that risk assessments are performed ... READ MORE PRACTICE MANAGER SUCCESS VIDEO Strengthening the Armor of Healthcare Leaders READ MORE HEALTHCARE MANAGEMENT IS A CHANGING LANDSCAPE DOC We must be the rudder of our organizations, offering direction to physicians, other providers, and ... READ MORE Legal Notices and Privacy Policy Help Contact Us