STRASBOURG CONTACT US FR IN OF PASSENGERS PROFESSIONAL AREA STRASBOURG AIRPORT Operation Our consultations Our engagements Recruitment Useful links Reception Strasbourg airport Our engagements Quality QUALITY Concerned about the well-being of his customers, the Chairman of the Management Board of Strasbourg Airport has deployed a quality management approach for its activities, the primary objective of which is the satisfaction of our customers. This commitment is expressed and disseminated through " Strasbourg Airport's commitment and policy ". STRASBOURG, AN AIRPORT LISTENING Passenger satisfaction The airport regularly assesses its customers' perception of the quality of the services offered. This survey, common to more than 12 French airports, allows it to better understand the expectations of its passengers and to seek best practices. These surveys focus on the facilities as well as the comfort of the passenger during the different stages of his journey (from the preparation of the latter to the path he takes to board the plane). Although more than 90% of its passengers say they are satisfied, the airport continues to maintain its efforts to further improve this rate. To do this, the Management sets up improvement plans adapted to the feedback from our customers. Thus, the improvement of waiting times (relaxation areas, free WIFI, expansion of shops or creation of catering outlets, etc.), of fluidity (boarding circuit at screening inspection stations for example), and much more. other improvements implemented or to come in order to always better meet the expectations of our passengers! Passenger expectations in terms of "destination" On a regular basis, the airport carries out Origin / Destination surveys, more focused on the expectations of its customers / passengers as to the new destinations they would like to find at Strasbourg Airport. New destination offers are therefore regularly offered and several destinations are even open in the form of one-off flights. Listening to our residents Les actions à destination des riverains de l'Aéroport sont disponibles dans les pages « Environnement » de notre site. L’AMÉLIORATION EN CONTINUE Système de management L'Aéroport de Strasbourg a été certifié selon les référentiels ISO 9001 et ISO 14001 par l'organisme de certification AFNOR depuis 2008. Le maintien de sa démarche de progrès est la preuve de l'attachement de la direction à la poursuite de ses activités dans le cadre d'une démarche allant vers un développement durable. Enquête Client Mystère Afin de compléter les informations recueillis par l’intermédiaire de l’enquête de satisfaction annuelle, l’Aéroport réalise régulièrement des Enquêtes Client Mystère. Ces visites, dont le but est d’axer nos efforts sur « l’Expérience client » dans l’Aéroport, concernent la « Qualité de service » rendue et perçue à chaque étape (soit de l’arrivée sur le parking, passant par les différents comptoirs Aéroport et partenaires, par les commerces et les administrations, jusqu’à l’embarquement …) DEMANDE D’INFORMATIONS Pour toute information complémentaire concernant la qualité, ou l’obtention d’une version imprimée d’un des documents cités, contactez : Service Qualité Aéroport de Strasbourg F-67960 ENTZHEIM Tél : 00 33 3 88 64 73 79 PASSAGERS Vols Guide du voyageur Accès Shops and services Visit Strasbourg & Alsace PROFESSIONAL AREA Setting up at the airport Freight Business & Leisure Aviation Business centre Press area STRASBOURG AIRPORT Operation Our consultations Our engagements Recruitment Useful links Sitemap | Legal Notice | © 2015