Social About HORIBA MIRA Customer Experience Customer Experience We strive to deliver the best customer experience. We act on your feedback to constantly keep improving our approaches and services to better meet your needs. It is our mission to develop the best team and deliver the best customer experience. By delivering brilliantly for our valued customers, everyone benefits: our customers get a great service and come back to work with us time and time again. We are driven to keep improving how we work to better serve you, and by receiving your feedback we are able to learn what is working well and where we can improve. We share learning across the business about what customers love about working with us, and we act quickly on opportunities for improvement. We use Net Promoter Score (NPS) to actively manage this process, and help keep us at the forefront of customer experience excellence. Below, you can see some recent feedback from our customers about their experience of working with us: Tenant “Always help and issues always resolved quickly. Facilities, people, community, networking opportunities” Quatro Park “Flexible approach with experienced and competent engineers. Owned the test and swiftly delivered the results report.” Homologation Services and Certification “We have a very good co-operative relationship with the staff within the EMC Compliance group. We appreciate their assistance and professionalism on this as on other occasions.” HM Certification “Fast, timely responses, friendly communication. Response time to questions and clarification requests was very good. Audit and certification was pursued diligently, efficiently with very professional skills” Proving Ground “Good facilities, easy to book and well set-up ready for arrivals Well delivered training course at a good pace. The content was very good, and the method of training was also very good.” Prototype Build Projects “Great service, fast response. The team looked after our needs and requests. Customer service is strong, we felt very well looked after and the order demand was fulfilled.” Dynamics and NVH projects “Excellent, professional service, covered all the issues.” Vehicle Development Projects “Proactive service, flexible, strong technical knowledge, great facilities.” Thermal Systems Engineering Projects “Good capability and professional organisation. Testing programme delivered on time and in full.” EMC Projects “Excellent communication. The testing was handled very well from start to finish, had everything I needed.” Safety Projects “Very impressed with the professionalism and knowledge of crash testing. This made it easy for me to meet the customer’s time schedules and demands. They exceeded my expectations providing all information required ahead of time and I have no issue recommending HORIBA MIRA to other customers who require crash testing. Overall HORIBA MIRA has the most incredible team. and we are just so glad that we chose HORIBA MIRA for our tests. Very professional and the best-in-class testing facility.” Attribute Testing “Worked flexibly and efficiently. Added some useful additional signals. Looked after the test car well.” Test Programme Management “HORIBA MIRA is very receptive to information and available to pick up any queries no matter the urgency. If the key contact is not available, stand ins are always briefed and made available. When suggesting something, the resolution or counteroffer is quick and logical. No huge amount of paperwork and approval flows to get to a streamlined end result.” Contact Us. +44 (0)24 7635 5000 Enquiries Overall rating for the last 6 months Net Promoter Score What exactly is a Net Promoter Score (NPS)? Developed by Bain & Company and Satmatrix, Net Promoter Score (NPS) is a way to understand a customer’s perception of your product or service. It is widely used across many industries and allows us to benchmark ourselves against others. Newsletter Signup Join our mailing list Submit Our HQ is concentrated on a highly secure 850 acre Technology Park in the heart of the UK and is complemented by a further site near London. +44 (0)24 7635 5000 Enquiries Registered in England No. 9626352, Registered Office: Watling Street, Nuneaton, UK. CV10 0TU. Connect with us Facebook Twitter Linkedin Youtube Instagram WeChat © 2021 HORIBA MIRA Ltd | All Rights Reserved About HORIBA MIRA Facilities Website Usage Terms and Conditions