Open Menu Our homes Our residents Clarion Response Resident involvement Responding to Covid-19 Toggle Fire safety Working in partnership We take a collaborative approach to our work, which is influenced by our residents in a range of ways. Our ongoing dialogue with residents helps us constantly refine and adjust not only the services we deliver, but how we deliver them. Residents play a very real role in Clarion’s work and their involvement can go from spending just a few minutes a week sharing their views to having a seat on the Board. We have developed our own social network for residents, Clarion Voice, which not only keeps them up to date with our news and developments but enables them to give feedback and connect with other residents. Community engagement And a series of resident-led networks and committees exist to look at everything from anti-social behaviour to the needs of LGBT+ residents. Hundreds of our residents attend open days every year, where they get together with Clarion staff and senior management. Our collaboration with our residents comes down to communication, whether it is face-to-face, online, or over the phone. Our customer services staff deal with more than a million calls a year, and our social media channels offer another way of contacting us. Another example of how we engage with our residents is our annual Clarion Index survey, which gives an insight into the needs of our residents, the challenges they face and their thoughts and feelings about the landlord service we deliver. Clarion exists to provide good quality, affordable homes and neighbourhoods for people failed by the housing market. And the partnership we have with our residents is a key part of the work that we do. "We encourage Clarion to listen to what we say, to take our recommendations seriously and take appropriate action." Graham Roberts – Clarion Housing resident Getting involved Bob has been a Clarion resident in Hertfordshire for a number of years and has played an integral role in his local community, sitting on Clarion’s regional scrutiny committee. Bob’s feedback and recommendations have actively helped to shape the services Clarion delivers. Naturally when the pandemic struck, Bob’s focus was doing all he could to support his neighbours. Bob developed a colour-coded cards system for vulnerable residents to put in their front window. Green signalled everything was OK and red meant the resident needed something, like help with groceries, or a prescription. Bob would take daily walks of the estate, looking out for any red cards indicating somebody needed a hand. “The community can be a powerful force. When we work together, we can achieve great things. I’ve always been actively involved with Clarion as the main landlord in this area. I provide a listening ear and then feedback the views of the community to Clarion. Clarion has helped me access training sessions to help me develop my own chairing and facilitation skills, as well as presenting and report writing too. “Covid-19 has shown us the importance of all pulling together and I’m just pleased I have been in a position to help. Unfortunately there is sometimes a stigma attached to social housing – and too often it doesn’t reflect the reality at all. I know plenty of people in my community working incredibly hard right now, often putting themselves at risk as nurses and carers for example.” Making a difference Find out how we worked with our residents to make positive changes in 2020/21. Download the full report Working as a team Getting involved Learn about the ways that our residents shape the services we provide to them. Find out more Residents' Annual Report Individual stories highlighting our work to support our residents and their neighbourhoods. Find out more Clarion Housing Group Level 6 6 More London Place Tooley Street London SE1 2DA Clarion Housing Group Limited is a charitable registered society (Reg No 28038R). Registered with the Regulator of Social Housing (Reg No LH4087) VAT No (675 646 394). Registered office: Level 6, 6 More London Place, Tooley Street, London SE1 2DA Contact us Cookie Policy Clarion Housing Group privacy notices Accessibility Twitter LinkedIn Translate We use essential cookies to make our site work. You can turn off these by changing your browser settings, but this may affect how the website functions. Read our Cookie Policy below or Click here for more information on how to manage cookies on your browser. OK