PHONE: 414-455-0331 1860 RENAISSANCE BLVD. STURTEVANT, WI 53177 FAQS GENERAL Can CPFS provide a hard copy of needed critical documents? As an optional service, CPFS can print and bind a hard copy of the TOP. In addition, critical, original signature documents can be collected as part of the service offering and integrated as part of the delivered TOP; along with duplicate digital copies archived as part of the web based TOP delivery. Can CPFS be leveraged to perform Installation Qualification (IQ)? How is GEP utilized across all users? What is the smallest project CPFS can handle? Can CPFS provide a local project representative (full time/part time)? Which software tools can CPFS map data in and out of? How is archival documents managed? What experiences does CPFS have in delivering such services? BUYING When is the optimum time to begin CPFS services? The optimum time to stop a house from burning is before it starts or at the first sight of a flame. However there is also great value in stopping the fire at later stages. The same is true with CPFS services. Clients ask us to offer services at the beginning of a project but also ask us to index and store information for completed projects. Once information handling deficiencies are found it is best to correct them ASAP and, if possible, design deficiencies out of future projects. Employing CPFS early in the project brings the best total value to your project. The optimal point to employ CPFS services is traditionally at the end of conceptual design or as you begin basic design of your project. However, CPFS can perform many of the tasks at any point of the project and would consider the following milestone points of beginnings: Start of basic design Point of procurement of long lead items Receipt of paper TOPs Completion of IQ (paper conversion to electronic) Legacy system conversion (paper to electronic) or (electronic to indexed electronic) When does it not make sense to utilize CPFS services? What is delivered at the end of the project and in what format? What level of customization can be done? Can client maintain access to information after the completion of the project? What metrics are in place to aid in project management? FEATURES How are deviations handled by CPFS? Any deviation is reported by CPFS staff and attempted to be resolved. If determined unresolved, CPFS will research deviation for root cause and elevate issue to appropriate specification owner for further dissemination. The outcome will provide a report to update the original specification or be the description of deviation acceptance to be filed as a report. How is risk mitigated? Can legacy systems (documents) be handled by CPFS? How will vendors (contributors) react to cooperating with CPFS services? What level of Design Qualification (DQ) is CPFS performing? What engineering liabilities are CPFS incurring? Can all engineering and construction documents be managed and maintained by CPFS? How often are missing data reports generated? How can I see the performance status of a manufacturer, installer, or fabricator? SECURITY Can I see a performance scorecard of a manufacturer, installer, or fabricator? Like performance status reports, CPFS can also report on a specific vendor as it relates to on-time performance and accuracy to requirements in the form of a scorecard. How is information secured? How does CPFS address 21CFR part 11? TRAINING What training do I need? CPFS will configure communication protocols specific to project needs and provide training for users as they become contributing team members; specific to their usage and need. An intuitive interface is used to access information; however to leverage any level of Installation Qualification (IQ), CPFS is trained as a trainer and will carry forward training records of all project users. Base training for CPFS staff members is cGMP and GDP plus specific client required training related to requirement of performance. What user support is available? How is Good Documentation Practices (GDP) handled across all users? Can client staff self perform services in lieu of CPFS? Can multiple users view/edit the same document simultaneously? What vendor interfacing will CPFS provide? I.T. Where is information stored? All information is securely stored on CPFS servers and hard drive space, which can be hosted at a location of your choice; our remote hosting site or your internal server room. CPFS offers services and access via the Internet. Is information backed up and managed for disaster recovery? Do I need to invest in software? Do I need to invest in hardware? Contact Us to discover how CPFS can apply our distinctive process to your company’s most advanced project information management challenges. CPFS is an innovative service company that uses experienced staff, superior methodology and its advanced software tool (webTOP) to drastically improve efficiency and reduce cost/time to production. COMPANY ABOUT PARTNERS RESOURCES CONTACT US QUICK LINKS CQV OWNERS EQUIPMENT OEMS CONSTRUCTION MANAGERS FAQS TECHNOLOGY CONTACT FACEBOOK LINKEDIN EMAIL © 2020 BY CAPITAL PROJECTS AND FACILITY SERVICES, INC. ALL RIGHTS RESERVED.