0333 533 4540 *Local Rate HOME ABOUT SERVICES CONTACT US Privacy Policy This Privacy Policy governs the manner in which Parking Ticketing Ltd (‘we’) collects, uses, maintains and discloses information collected from users (‘user’) of the www.parkingticketing.co.uk website (‘site’). This privacy policy applies to the site and all products and services offered by Parking Ticketing Ltd. Parking Ticketing Ltd are committed to protecting and respecting your privacy. All details provided by you to Parking Ticketing Ltd with which we can identify you are held and processed in accordance with General Data Protection Regulation and Data Protection Legislation and the principles contained within it. For the purpose of GDPR the data controller is Parking Ticketing Ltd, 83 Ducie Street, Manchester M1 2JQ. Web Browser Cookies Our site may use ‘cookies’ to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, please note that some parts of the site may not function properly. By continuing to use this website you agree to the use of these cookies. Google Analytics Our site uses Google Analytics, which employs a number of cookies to evaluate your use of our site and compile reports for us on the activity of the site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. However Google will not associate your IP address with any other data held by Google. Third Party Websites Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies. Non-Personal Identification Information We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about user’s means of connection to our site, such as the operating system and the internet service provider’s utilised and other similar information. Personal Identification Information We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, card information and vehicle registration number. We will collect personal identification information from users only if they voluntarily submit such information to us. Users may, however, visit our site anonymously. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities. Sources we will receive personal information from; Communications such as parking charge notice appeals, telephone calls, emails and letters Through the use of our website From POPLA (Parking on Private Land Appeals) service results Parking Ticketing Ltd may also collect information from anyone you have given authorisation to speak on your behalf (your chosen representative) Upon issuing a parking charge notice (vehicle registration number is collected including photographic evidence) How We Use And Share Collected Information Processing is lawfully necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. We may collect and share user’s personal information for the following purposes: – To process appeals We may use the information users provide about the parking charge notice to allow us to investigate your appeal and to reply to the appeal. Information will only be used to service this request. – To process POPLA appeal (Parking on Private Land Appeals) We may use and share the information provided in the initial appeal (as above) to POPLA to allow them to assess your appeal. Information shared with POPLA will only be used to service this request. – Collection of outstanding parking charge payments We may share information with our debt recovery agent/appointed solicitors for the collection of unpaid parking charge notices. Information shared may include, name, address, contact number, vehicle registration number, email address, appeal details and correspondence between PTL and the user/motorist/the appointed representative. The debt recovery agent may then request registered keeper details from the Driver Vehicle Licence Agency (DVLA – Collection of outstanding invoices We may share information with our debt recovery agent/appointed solicitors for the collection of unpaid invoices. Information shared may include, name, company name, agent name, address, contact number, email address and correspondence between PTL and contact/company. – To process payments We may use the information users provide about themselves when paying only to service that request. We do not share this information with outside parties except to the extent necessary to provide the service. – To send periodic emails We may use the email address to send them information and updates pertaining to their account/case. We do not sell, trade, or rent users personal identification information to others. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. We will not retain your information for longer than is necessary for the purposes outlined within this privacy notice and for up to 6 years in the event of any legal disputes. This may be extended if disputes are ongoing. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Access to Information You are entitled to access the information we hold about you. Any requests must be made in writing to the below address for the attention of the Data Protection Officer. In order to protect your information please send a copy (not originals) of your current valid passport or driving licence. We are unable to forward any personal data requested without this. (Please do not send originals). If you do not think that the information we hold about you is correct or you think we do not have all the information we should have about you, you can request that we rectify this information. You can ask that we restrict the way your data is used. This means that we will securely store your data but it will not be processed anymore. You may object to the way we are processing your data you can contact us to tell us why you think we should stop processing it. You may request that we erase your data we hold about you once we have finished processing it. Once we have received a request for any of the above we will contact you within 30 days to either confirm that we have carried out your request or not. We may not have to process your request or will not be able to in some cases, regardless we will still contact you within 30 days to explain why this is the case. If you wish to complain about how your data has been dealt with please write to the data protection officer at the below address. Your Acceptance of These Terms By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes. Access to Information By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes. Changes to Our Privacy Policy Parking Ticketing Ltd has the discretion to update this privacy policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Contacting Us If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at: Data Protection Officer Parking Ticketing Ltd 83 Ducie Street Manchester M1 2JQ What can we do for you? Parking Ticketing is a leading nationwide company in ‘complete car park solutions’, car park management, enforcement, vacant land purchase, line marking and parking products. For further information, advice or for a quick chat about any of our parking control services please get in touch. We would love to hear from you! 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