Site map Accessibility Contrast: Normal contrast Soft contrast High contrast Your Money Quick Links Site Shortcuts Report Tenancy Fraud Main Contact Number 0300 303 9848 Search Home Your Tenancy Your Money Your Area Your Online Services About us Finding a Home Contact us Now viewing: Home > Your Money Meet the Income Management Team We can advise you on how to pay your rent, how much you need to pay, how to overcome debt issues, how to budget, and ultimately how to manage your rent account. Sarah Saward is the Income Manager and can be contacted on 01606 813347. Debbie Smith is the Income Management Team Leader and can be contacted on 01606 813407. Income Management Officers are the first point of contact for queries relating to current rent arrears and court action. Click here to find your Income Officer Income Management Team Latest News Our Income Management Team have set up a new email address for customers to contact them regarding any rent queries. The email address is rentfirst@wvht.co.uk and the inbox will be monitored by the Income Management Assistant who will answer the queries or pass them on to the appropriate Income Officer. Extended opening hours To offer more flexibility to those of you who find it difficult to contact us during ‘normal’ working hours, we are now offering an extended service until 6.45pm, every Tuesday and Wednesday evening to enable you to phone us. We can offer support and advice regarding rent accounts, Welfare Benefits, arrange home visits, make referrals to other support teams and take rent payments. Please contact your Income Management Officer on their direct line or call 01606 813535 if it’s after 5pm as this will redirect, if required. Rent First From March there has been a change in the way we manage rent payments for new customers... Currently customers sign their tenancy agreement, receive their keys and then make a rent payment, however its important that customers can pay their rent and can budget and manage their money effectively. Since March, we are asking customers to bring their first rent payment to their sign up. If this payment is not brought then they will not be able to sign their tenancy agreement and receive their keys. If someone is going to pay via housing benefit then they must bring the completed form and proof to their sign up. Every new customer will see or speak to Lauren Hancox, our Early Tenancy Money Advisor, and a full affordability assessment will take place before an offer of tenancy is made plus an assessment of any support required. In between this assessment and the sign up, each new customer will be asked to attend a workshop to ensure they understand the responsibilities of being a tenant of the Trust and the importance of ‘rent first’. We will outline our arrears recovery process as well as offer advice on budgeting and managing money effectively. For more information see our TrustHomeChoice leaflet for new customers (PDF 3MB) and Budgeting Sheet (PDF 1MB) If you have any questions about this change please speak to Sarah or Adam from our Income team: Sarah Saward on 01606 813 347, Adam Shufflebotham on 01606 813 515. Back to top of page Print this page Email this page Site map Income Management Assistants Our Income Management Assistants work with customers who have arrears of £300 or less to ensure that support is offered where needed and that these arrears are reduced. Alison Jones can be contacted on 01606 813586 or by email at alison.jones@wvht.co.uk Alison deals with insurance charge arrears, garage and garage plot arrears as well as under £300 arrears including: Barnton, Crook Lane, Frodsham, Leftwich and Over. Sara Hough can be contacted on 01606 813594 or by email at sara.hough@wvht.co.uk Sara deals with garden charge arrears as well as under £300 arrears including: Northwich, Grange, Lostock, Rudheath, Weaverham, and Wharton Gardens. Lydia Robinson is our Modern Apprentice and can assist with rent queries, payments, and rechargeable repairs queries. She can be contact on 01606 813518 or by email at lydia.robinson@wvht.co.uk Your Rent Money Advice and Benefits Welfare Reform Money Matters magazine i-housing tenant portal Data Protection | Registered Details ‘ Transforming Neighbourhoods, Homes and Services to improve the quality of life for our customers ’ Weaver Vale © 2014 Powered by VerseOne Technologies Ltd We would like to place cookies on your computer to make your experience of our website faster and more convenient. To find out more, please refer to our Privacy Policy. If you do not choose to accept cookies, some parts of this site may not work properly.