News FAQ Journal Dealer Login English STOVES SPARES ABOUT US STOVE CALCULATOR MY STOVE WHERE TO BUY CONTACT Our Commitment To Service HOME / ABOUT US / OUR COMMITMENT TO SERVICE ABOUT US LIVE FIRE APP OTHER BUSINESSES OUR BUYING POLICY OUR ENVIRONMENTAL VALUES OUR HERITAGE We are committed to delivering the level of service our customers deserve. At Charnwood, we have unrivalled in-depth knowledge of real-fire heating and continue to invest a great deal of time and money into innovative stove design and development. As a privately owned, family-run company, customer service is of the utmost importance to us. We strive to ensure that all of our customers receive the information and service they deserve. From the moment you get in touch, our skilled and experienced team of experts will deliver an honest, transparent and efficient service.This is an area of our business that we absolutely refuse to compromise on. A dedicated customer support team We have a dedicated customer support team who are able to answer your questions both before you purchase your Charnwood and after it is installed. In addition to the office based team, we have qualified technical sales managers covering all parts of the UK and Ireland. This means that help is always available whether at the design stage or later on. Keeping you warm, all year round It has long been our aim that not one of our customers will go cold for the want of a spare part, any longer than is absolutely necessary. All spares are normally dispatched within 48 hours and we offer a next day delivery service if required to ensure that in the rare event of a problem, your Charnwood is up and running as quickly as possible. We are proud of our service and our customers agree. Frequently Asked Questions Need further assistance check our FAQs FAQ Get in touch Need assistance or advice? Get in touch with a member of our helpful team. CONTACT US EXPLORE Stoves Spares Where to Buy Stove Calculator My Stove News About Us Journal FAQs Contact SALES +44 (0) 1983 537 777 TECHNICAL & SPARES +44 (0) 1983 537 799 VISIT Charnwood Bishops Way Newport Isle of Wight PO30 5WS Subscribe to our newsletter to receive the latest news, products and offers direct to your inbox. NAME: EMAIL: SUBMIT Cookie & Privacy Policy Terms & Conditions Charnwood is a division of A. J. Wells & Sons Limited registered in England No. 03809371 © Charnwood Ltd. All rights reserved. Website by Vertical Leap.