APQC Logo Register Sign in Search Icon TOOLS GEAR ICON Menu Breadcrumb APQC EXPERTISE PROCESS & PERFORMANCE MANAGEMENT Process Management APQC’s research and tools can help your organization develop and implement sustainable business management processes. In our Resource Library, you’ll find articles, best practices, KPIs and other essential resources on process management topics ranging from how to use our Process Classification Framework (PCF)® to breaking down operational silos. Get the resources you need to overcome common people, process, and technology obstacles to sustainable process management. MosaiQ® Whether you’re a process architect in an organization with a centralized process management function or a process owner using a process modeling tool that’s already in place, MosaiQ simplifies the task of managing your organization’s business processes. Developed by APQC, MosaiQ is a cloud-based solution that enables you to measure and manage your business processes, and learn best practices to improve. Learn more Start here... Questions about APQC’s process management expertise? CONTACT APQC ARTICLES Process Improvement: People and Culture SEPTEMBER 29, 2021 Lock ARTICLES Process vs. Capability: Understanding the Difference JULY 09, 2021 Lock COLLECTIONS Strategic Planning and Organizational Agility AUGUST 24, 2021 COLLECTIONS APQC's Seven Tenets of Process Management in Depth SEPTEMBER 29, 2021 PODCASTS Sustainable Improvements Through Empowerment and Engagement JUNE 30, 2021 ARTICLES Don’t Throw Out Your Culture with The Process MAY 21, 2021 Lock See How Your Process Management Efforts Measure Up Use our Business Process Management Maturity Assessment Tool (BPM MAT) to benchmark your process management maturity and assess the current state of process management at your organization. This assessment provides participants with a snapshot of their maturity in key business process management areas such as: governance, documentation, measurement, improvement practices, transparency, and use of tools and technology. TAKE THE ASSESSMENT NOW ICON--ARROW--RIGHT Get Started Today Learn More About Frameworks Still learning? Learn More About Process Management What is Process and Performance Management? LEARN HOW APQC DEFINES PROCESS AND PERFORMANCE MANAGEMENT. LEARN MORE IN THE EXTENDED VIDEO! ICON--ARROW--RIGHT Case Studies Here are some recent case studies that describe how member organizations have applied APQC’s process management resources to meet their business challenges: Process Excellence Through Automation at BioMarin Pharmaceutical OCTOBER 20, 2020 In September 2020, APQC spoke with Dr. Veera Ramanathan (director for process lead, information management at BioMarin Pharmaceutical Inc.) about his organization’s robotic… Continue reading Process and Performance Management Process Process Improvement Process Management Simplifying Process Management to Amplify Its Success at Collins Aerospace MAY 07, 2020 Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased… Continue reading Process and Performance Management Process Business Process Management (BPM) Process Improvement Process Management Securing Alignment in Enterprise Resource Planning and IT Transformations: Cargill Case Study MAY 07, 2019 Faced with an infrastructure of fragmented aging legacy systems, Cargill needed to find a way to effectively implement organizational-wide Enterprise Resource Planning (ERP)… Continue reading Process and Performance Management Organizational Improvement IT Application Development and Maintenance Culture Change Management Business Process Management (BPM) Value Stream Mapping and End-To-End Process Improvement at Vanguard FEBRUARY 06, 2020 To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to… Continue reading Employee Communications Change Management Process and Performance Management Process Continuous Improvement Organizational Improvement Process Improvement Process Management Process Mapping APQC allows us to create a common language with other functions within Shell. This keeps us attune to what we should be doing, what we should look like, and if we match up against other functions and where we sit in the market. Michael Dragos, Shell Upcoming Research Projects Strategic Planning and Organizational Agility Organizational agility is defined as the ability to identify opportunities and risk quickly and execute on the opportunities and risks that align with the organization’s overall strategy. The COVID-19 pandemic has been a wake-up call that organizations need to ensure their organization for the next black swan event and bolster the flexibility of their decision-making practices and responsiveness to the implementation of new initiatives. APQC is conducting a research project to identify the key characteristics that drive organizational agility. INTERESTED IN SPONSORING APQC RESEARCH? CONTACT US! ICON--ARROW--RIGHT VIEW THE FULL RESEARCH AGENDA ICON--ARROW--RIGHT Let Our Experts Guide Your Continuous Improvement Journey CONTACT OUR ADVISORY SERVICES DIRECTOR APQC Advisory Services Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals. To learn more, contact our advisory services director: Jeff Varney, Director of Advisory Services Direct: +1-713-685-7253 Toll-free: (US and Canada) 1-800-776-9676 Contact via Email Related Resources ARTICLES Knowledge, Engagement, and Analytics: Key Drivers of BPM Effectiveness OCTOBER 18, 2021 WEBINARS & VIDEOS Process Frameworks: Elements of Better Process Pursuits SEPTEMBER 30, 2021 ARTICLES Optimizing Process Value for Internal Customers Q&A SEPTEMBER 08, 2021 PRESENTATION SLIDES Optimizing Process Value for Internal Customers AUGUST 31, 2021 WEBINARS & VIDEOS Optimizing Process Value for Internal Customers AUGUST 31, 2021 PODCASTS Use End-to-End Processes to Transform Your Business AUGUST 26, 2021 CASE STUDY Leading Process and Change Management at Atmos Energy AUGUST 19, 2021 PRESENTATION SLIDES Building Success: Effective Process Governance AUGUST 09, 2021 WEBINARS & VIDEOS Building Success: Effective Process Governance AUGUST 09, 2021 DATA AND MEASURES Business Process Management Maturity Benchmarks: Agriculture Industry JULY 30, 2021 TOOLS & TEMPLATES End-to-End Process Map and Measures: Vision-to-Strategy (Visio) MAY 20, 2021 TOOLS & TEMPLATES End-to-End Process Map and Measures: Vision-to-Strategy (Excel) MAY 20, 2021 icon-check-star Membership matters APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement. Want to take the next step? Learn more about our membership icon--arrow--right Already have an account? Sign in. APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more. US: 1-800-776-9676 INTL: +1-713-681-4020 FAX: 713-681-8578 APQC 123 N. Post Oak Ln Houston, TX 77024 USA Footer LOCATION AND DIRECTIONS PRIVACY POLICY TERMS OF SERVICE BENCHMARKING CODE OF CONDUCT © 1994-2021 APQC. ALL RIGHTS RESERVED