Members Employers Providers Brokers COVID-19 Information and Alerts X NEED HEALTH INSURANCE? We offer a variety of health plans to fit your needs. Medicare Options Individual & Family Options Who We Are Health New England is Baystate Health’s not-for-profit regional provider-owned health plan. Health New England and Baystate Health work together to advance care and enhance lives in support of our mission to improve the health and lives of the people in our communities. QUALITY COVERAGE We never compromise on the quality of that which makes us unique and valued. CARING & THOUGHTFUL We consider the impact, relevance, and value of all our decisions and actions. HERE FOR YOU We are committed to offering a genuine, warm human experience, no matter what. Learn More > WHO YOU ARE MEMBERS Most people don't think about their health insurance — until they need it. That’s why we make getting a routine checkup, or filling a prescription easy. EMPLOYERS We've made tools and information available so you can learn all about our plans, our benefits, and our innovative, award- winning health programs and initiatives. PROVIDERS We pride ourselves on working with providers to develop innovative programs and services to promote good health for our members. BROKERS We’re here to give you tools and resources to help you sell. You’ll find everything you need: marketing materials benefit summaries, online quoting, and more! GET TO KNOW US Our passion is taking extraordinary care of the people in our communities. Everything we do is built around this simple, deeply held belief. COME GROW WITH US Join our team and get a chance to work in a challenging work environment that offers competitive salaries and excellent benefits. COMMUNITY Our charitable giving efforts are focused primarily in three areas: volunteerism, community benefits and sponsorships. Through these efforts, we touch the lives of thousands of people that reside within the communities we serve. TELADOC Health New England members have access to U.S. board-certified physicians 24/7/365 through Teladoc ®. With Teladoc, you can request a phone, mobile app or online video consultation with a Teladoc physician to treat non-emergency medical issues such as colds and the flu, bronchitis, allergies, rashes and more. Learn More > Health New England One Monarch Place, Suite 1500 Springfield, MA 01144 - 1500 Hours of Operation: 8:00 a.m. - 5:00 p.m. Member Services Hours: 8:00 a.m. - 6:00 p.m. Monday - Friday Walk-In Hours: Due to COVID-19, we are not accepting walk-ins at this time. Contact Member Services Direct Line: (413) 787-4004 Toll Free: (800) 310-2835 TTY: 711 Privacy & Disclaimer Statement Notice of Privacy Practices Interoperability APIs HNE Associates Copyright © 2021 Health New England, Inc. All Rights Reserved Members Employers Brokers Providers Interoperability APIs