Pay Bill Online Facebook Home FAQs News Links About Pay Bill Customer Service Water Quality Governance Projects Online Payment Policies Welcome to OCWA. We are pleased to offer our customers web access to account information and online bill payment. Please take a moment to familiarize yourself with our bill payment policies. By clicking either the payment site or account information site you are accepting agreement with these policies. We have contracted with a new payment vendor to supply a web portal with many of the features expected in today’s online experience: – Future Pay – Auto Draft – Addition of American Express – Stored Credit/Debit/eCheck – SMS Notification – View Bill online (even if not signed up for eBill) – One-time payments without logging in Note: You will need to register for the new site to take advantage of many of the features. User policy By utilizing this web site, you agree to the following policy and legal notice. If you do not agree with the terms set forth, please contact OCWA Customer Service at 315-455-7061 x 3335 to have your account disabled for web access. Site availability OCWA is pleased to provide online payment service. While it is our intent to provide access to this service around the clock, there will be unannounced maintenance periods when the site will not be available. Please plan accordingly so as not to incur a late charge on your account. Privacy It is OCWA’s strict policy not to share account information with third parties for the purpose of marketing or telemarketing. Security OCWA uses encryption technology and SSL (secure socket layer) to protect your transaction security. The address of every page in the OCWA Customer Service Web Site should begin with “https.” About OCWA OCWA is a Public Benefit Corporation having its principal office at 200 Northern Concourse, Town of Salina, New York, with a Post Office address at P.O. Box 4949, Syracuse, NY 13221-4949. Our office hours are 8:00 am – 4:30 pm, Monday through Friday. Customer Service 315-455-7061 x 3335 Payment Site Email Us ABOUT Mission & Vision OCWA Board OCWA Executive Staff Serving CNY How OCWA Compares Sources of Water The Early Years Awards and Recognition Employment at OCWA Freedom of Information Law PAY YOUR BILL Online Payment Policies Water Rates 2021 Water Rates 2020 Water Rates 2019 Water Rates 2018 Water Rates 2017 SERVICE Customer Rules Existing Water Accounts New Water Service Installation OCWA Hydrants (Policies/Rentals) Meter Guidance (Permanent/Seasonal) Backflow Prevention EDUCATION Education Program WaterSense WATER QUALITY Algae Monitoring Program Lead Flushing 2020 Annual Quality Report 2019 Annual Water Quality Report 2018 Annual Water Quality Report 2017 Annual Water Quality Report 2016 Annual Water Quality Report Pharmaceuticals & Personal Care Products Otisco Lake Watershed Survey GOVERNANCE Board Items Enabling Statute Financial Reports Policies Procurement Terms of Use E-Mail Us | 315-455-7061 After hours & weekend emergency answering service 315-475-7601