MEDICAL & HEALTH SECTOR SERVICE SECTOR PRODUCT SECTOR Our work Service Sector Customer expectations are changing dramatically. Now, it’s not only essential to understand what customers need but how to optimally deliver those needs. We help our clients architect great omni-channel experiences that increase customer loyalty and reduce costs along the way. Delivering on future customer expectations differentiates offerings and drives category leadership. Re-imagine your business through customer added value and you’ll see increased revenue from existing customers, new business models grow and your strategic competitive edge enhanced. We use service design to help our clients find the new revenue sources, added value and unique solutions that set them apart from the competition and create outstanding success. Through experience prototyping, emotion mapping and unique research methods, we help clients uncover deep underlying needs that their customers may be unaware of or may not able to articulate. Based on these insights, we help clients uncover short- and long-term business opportunities, and validate with customers how valuable and important their needs are. Our proven workshops and proprietary methods are designed to optimize precious time. Global companies around the world successfully employ these models to create valuable customer experiences and enhance business performance. With your overall brand in mind, we implement and integrate design principles across web, mobile, connected devices, retail, partnerships and all areas beyond. Together we drive business transformation and navigate the rapidly changing world with a clear focus on real people. We deliver value by helping you expand, optimize and reimagine your offering. Veryday really made an impression with their highly professional and solid research process. As clients we always felt we were in good hands and it feels incredible knowing that we built a future based on true customer material. Johanna Sahlman, Customer Experience Design Manager Telia Sonera Read our white paper Service Design - A new collaborative approach to innovation Leaders seeking an approach to reenergize their focus on productivi, quality and innovation will find this paper a useful introduction to the Service Design approach. Teams in marketing, customer insight, design, innovation and change management will find inspiration on how to collaborate more e effectively across the organization and with customers. Service Design has a 10-year track record of being a catalyst to enhance and speed up customer orientation, organizational alignment and improving the total customer experience. Examples of Application areas Expand New or better services for todays customers New customers through improving today’s service Optimize Reduce churn and increase life-time value Reduce risk, cost and time to market Reduce cost with improved customer experience Agile development of team applications to build capabilities on-site for further implementation Re-imagine Innovation of new business models and offerings they serve Co-creation and co-design of ideal current and future experiences Designing a roadmap for the digitization process Related design thinking DESIGN THINKING Employee Experience – 4 principles for humanizing the future of work Malin Orebäck DESIGN THINKING Storytelling vs Storydoing: Customer Experience Is the Differentiator that Matters Eline Ermens & Anna Hellmer DESIGN THINKING The Future of Work and Service Management Nicola Chamberlain DESIGN THINKING Banking in a collaborative future Related cases The Stockholm Housing Service Coop DesignSingapore Council Com Hem ALL CASES Related news NEWS - MARCH 24, 2017 Better Life by Design NEWS - FEBRUARY 6, 2017 Veryday honored with iF DESIGN AWARD 2017 NEWS - FEBRUARY 24, 2016 Improving quality of life for citizens of Singapore NEWS - FEBRUARY 23, 2016 Malin Orebäck is Jury Captain in Core77 Design Awards McKinsey Design – part of McKinsey & Company – is a global community of designers working side-by-side with our clients to solve some of the world's most complex and important challenges. We partner from strategy to reality to deliver the full business, environmental, and societal value of design. Yet we are so much more than a design firm. We marry the world’s best creative talent together with McKinsey’s proven strategic, analytical, and technical capabilities. The result is extraordinary experiences, products, and services that delight people, drive growth, and creates change that matters for our clients, their communities, and in turn for society. People design innovation Veryday AB Missionsvägen 24 167 33 Bromma +46 8 506 672 00 email request People insights Design impact Business Innovation Terms of Use Privacy Policy Cookie Policy Veryday uses cookies to improve site functionality, provide you with a better browsing experience, and to enable our partners to advertise to you. Detailed information on the use of cookies on this Site, and how you can decline them, is provided in our cookie policy. By using this Site or clicking on “OK”, you consent to the use of cookies. This can be observed at any time by clearing your browser cookies and visiting veryday.com OK ×