Onboard Experience Rail Routes Packages Promotions PRE TRAVEL LOGIN ONBOARD EXPERIENCE HEALTH & SAFETY Your Health & Safety is Our Priority We are committed to delivering our world-class service to you while ensuring your health and safety is our highest priority. As government guidelines and industry best practices evolve on the prevention of COVID-19 and other viruses and illnesses, we are updating our procedures to be best in class. Last updated – November 2, 2021: The information below outlines our current planned procedures for our operations. As the travel season continues, protocols and procedures may be adapted or changed to adhere to evolving travel regulations and conditions. Please check this website before you travel with us for the most up-to-date information. All guests are required to follow our health and safety protocols, including those who are fully vaccinated against COVID-19. Before you travel PROOF OF VACCINATION (UPDATED OCT. 27) In Canada: As required by the Government of Canada, all guests will need to provide proof of full vaccination. For more information please click here. CONTACT TRACING We will ask for your contact information prior to travel for contact tracing purposes and in the event of an emergency. Your personal information may be disclosed to the public health authority if required for contact tracing. If you haven't already, please provide your mandatory information on our guest portal here. QUICK AND SEAMLESS CHECK-IN Canadian Routes: you can check-in online 48 hours prior to your train departure to ensure the boarding process is as seamless as possible. For more information, click here. US Routes: you can check-in in-person at one of our Guest Centres the evening prior to or the morning of your train departure. For more information, click here. Transfers & boarding PRE-TRAVEL HEALTH CHECK QUESTIONNAIRE We will ask you questions about your health and recent travels, and if you are exhibiting symptoms of COVID-19, you will not be able to board the train. SEAMLESS BOARDING If a motorcoach transfer is included in your package, you will board the train directly from the motorcoach transfer to make the boarding as seamless as possible. If you are making your own way to your departure, you will board the train as soon as it is available. Please check your final travel documents for details. FACE COVERINGS (UPDATED AUG. 24) We will follow any face covering requirements* by the governing agencies where we travel. Canadian Routes: face coverings may be required on motorcoaches, in line with local regulations. US Routes: per the CDC guidelines, you will be required to wear a face covering on your motorcoach. *Face coverings, which are non-medical masks, must be made of at least two layers of protective absorbent fabric, such as cotton or linen, completely cover your nose and mouth without gaping, and be secured to the face with ties or ear loops. You may be exempt from wearing a face covering if you have a medical reason that prevents you from wearing one during travel but must present a valid medical certificate from your doctor. Onboard Rocky Mountaineer AIR FILTRATION SYSTEM There will be a constant intake and circulation of fresh air every 3.5 minutes with bipolar ionizers in the air ducts that will eliminate 99.9% of airborne particles such as bacteria and viruses. PERSONAL HYGIENE ITEMS Soap, fresh water, and hand sanitizer will be readily available in your train coach. ELECTROSTATIC DISINFECTION Canadian routes: at the start and end of each travel day, our train interiors will be thoroughly sanitized using an electrostatic disinfectant sprayer. THOROUGH SANITIZATION Your train seat and tray table will be sanitized at the start of each day. All high-touch and common areas will be disinfected throughout the day. SAFE PERSONAL SPACE At this time, there are no capacity limits or physical distancing requirements in place where we travel. We will continue to monitor the restrictions by the governing agencies and will update our protocols if required. FACE COVERINGS (UPDATED AUG. 24) We will follow any face covering requirements* by the governing agencies where we travel. Canadian Routes: you will be required to wear a face covering when moving around the rail coach. Face coverings will not be required when seated, or when eating or drinking. US Routes: per the CDC guidelines, you will be required to wear a face covering throughout your journey while indoors onboard the train. Face coverings will not be required while you are eating or drinking. *Face coverings, which are non-medical masks, must be made of at least two layers of protective absorbent fabric, such as cotton or linen, completely cover your nose and mouth without gaping, and be secured to the face with ties or ear loops. You may be exempt from wearing a face covering if you have a medical reason that prevents you from wearing one during travel but must present a valid medical certificate from your doctor. DINING All meals, including snacks served at your seat, will be prepared in our galleys and delivered directly to you. Canadian Routes: If you are booked in GoldLeaf Service, you can enjoy your breakfast and lunch in our dining area or at your seat. You may be asked to sit with guests from other travel parties in our dining room. In our destinations OUR PARTNERS We want to ensure you receive the same high-level of service and commitment to safety throughout your journey as you do onboard our train. We will remain in close communication with our partners regarding any updates to their health and safety protocols as recommended guidelines evolve. FACE COVERINGS* (UPDATED SEPT. 16) Canadian Routes: face masks may be required on motorcoaches, in line with local regulations and restrictions. As per B.C. and Alberta government requirements, masks must be worn in all public indoor settings. US Route: you will be required to wear a face covering during guided sightseeing tours and motorcoach transfers. *Face coverings, which are non-medical masks, must be made of at least two layers of protective absorbent fabric, such as cotton or linen, completely cover your nose and mouth without gaping, and be secured to the face with ties or ear loops. You may be exempt from wearing a face covering if you have a medical reason that prevents you from wearing one during travel but must present a valid medical certificate from your doctor. HOTELS All the third-party hotels we partner with have implemented enhanced health and safety procedures in line with recommended best practices. This includes stringent cleaning procedures, plexiglass barriers, physical distancing signage, and hand sanitizer stations Mobility & accessibility MOBILITY & ACCESSIBILITY We make it as easy as possible for guests using wheelchairs to get on, off and around our coaches. To see how we can accommodate your particular needs, please visit our mobility and accessibility page for further details. VIEW DETAILS Our team is committed to your health and safety HIGHLY TRAINED Our onboard team is highly trained in providing care and first aid should anything happen during your travel on the train. MEDICAL PROTOCOLS If you feel unwell, our onboard team will do everything in their ability to support you, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19 while on the train, our team will safely relocate them to an isolated area away from other guests. We will also carry out enhanced cleaning procedures to thoroughly sanitize the affected coach. PREVENTATIVE MEASURES AND GEAR On our Canadian routes, our team will also be required to complete rapid screening tests for COVID-19 before the start of the train journey. GUEST EXPERIENCE CENTRE Our guest experience team is ready to assist you while you are travelling with us, seven days a week from 6 am to 9 pm PT. You can reach them by phone at 1.800.653.4105 or by email at guestexperience@rockymountaineer.com. Last updated: October 2021 CALL CHAT EMAIL INFO Never miss a special offer Sign up for our newsletter and be the first to learn about new Rocky Mountaineer promotions. SIGN ME UP Brochure View and download an e-brochure. DOWNLOAD NOW ALL ABOARD 2022 Book now to travel in 2022 and get our best offer of the year on a journey of a lifetime. LEARN MORE PREPARING TO GO MEETINGS AND INCENTIVE TRAVEL GROUP TRAVEL AGENT PORTAL CAREERS MEDIA CENTRE COVID-19 TRAVEL AND HEALTH ADVISORIES ABOUT US FAQ BLOG PRIVACY POLICY TERMS & CONDITIONS CONTACT US CALL US 1-877-460-3200 YOUTUBE FACEBOOK TRIPADVISOR TWITTER INSTAGRAM back to the top Home Onboard Experience Routes Package Types Promotions