Menu Solutions Sales & Service Service and Rental Service and Rental Empowering field technicians with data at their fingertips Create a world-class service organization For industries that rely on highly technical components, providing responsive service without sacrificing efficiency or creating unnecessary costs is key. Infor® advanced field service management software delivers service-focused functionality and company-wide access to data that can transform field technicians into trusted advisors. Service and Rental Resources WHITE PAPER MPI Group—Lean Service Management WHITE PAPER Value-added services hold the key to your competitive advantage Unlock opportunities for today's enterprise Monitor scheduling and dispatch Assign the right technician to the right job, based on location, skills, and available inventory Oversee rental management Facilitate quick creation of rental agreements Control warranty and claims management Streamline the entire warranty and claims process Manage work orders Access defined workflows and automatic escalations and alerts—ensuring that exceptions are handled quickly Access a contact center Provide front-line agents with detailed, up-to-the-minute information Easily manage service contracts Manage multi-tier service contracts and extended warranties with ease If you’re not innovating new ways of increasing service levels, you’re going to get beat out. And that’s how we approach everything. STEVE MCENANY VICE PRESIDENT OF MARKETING AND TECHNOLOGY, MIDWEST WHEEL Midwest Wheel increases operational efficiency Service and rental built into your ERP system Infor enterprise resource planning (ERP) solutions offer service-focused functionality that eliminates the need to enter data multiple times into disparate systems. Working with common data means that everyone works from the same real-time data. Empower service technicians to complete more service orders Enable employees to spend more time building relationships with customers Give managers the tools to analyze data and find strategic growth opportunities Learn more Add-on advanced service and rental capabilities Empower field technicians to become trusted advisors by integrating advanced service-focused functionality—such as scheduling and mobile accessibility—into Infor CloudSuite™ Distribution. Expand revenue streams through equipment rental with advanced functionality to help manage rental equipment inventory, rental contract agreements, and support for various rental rates and billing frequency Give all of your employees access to the same, reliable, and current information Enable distributors to prevent costly and dangerous gaps in communication, discrepancies, delays, and errors Learn more Mobility fuels efficiency Whether you choose to leverage the service-focused capabilities within your ERP system or advanced capabilities within Infor Service & Rental, your organization will benefit from the flexibility of mobile technology. Give field technicians online and offline access to customer and equipment details Empower service technicians throughout the quotation process with on-demand estimates and up-sell opportunities Enable employees, contractors, franchisees, dealers, and customers to access online, remote self-service Infor OS A robust cloud operating platform for accelerating innovation throughout the enterprise ecosystem Learn more Let’s Connect Contact us and we'll have a Business Development Representative contact you within 24 business hours Infor values your privacy. * Email Address * First Name * Last Name * Phone Number * Company Name * Industry Select... Aerospace & Defense Automotive Banking and Financial Services Chemicals Construction Distribution Education Energy Equipment Equipment Dealers Rental & Service Facilities Management Fashion Federal Government Financial Food & Beverage Healthcare High Tech & Electronics Hospitality Industrial Machinery & Equipment Industrial Manufacturing Life Sciences Logistics & 3PL Mining Not-For-Profit Oil and Gas/Energy Other Professional Services Property Management Public Sector Retail Service Management State and Local Government Transportation Utilities Submit MENU Privacy Legal Modern Slavery Act Covid response © Copyright 2021. Infor. all rights reserved. Visit Infor on Twitter Visit Infor on LinkedIn Visit Infor on Youtube Visit Infor on Facebook Thank you for visiting our site. To give you the best experience on our websites, we use cookies to personalize content and advertisements, provide social media features, and to analyze our traffic. We also share data with our social media, advertising, and analytics partners. You may modify your cookies settings any time in our Preference Center, as explained in our cookie notice. Cookies Settings Accept All Cookies