About Management Facts & Figures Achievements Achievements Rewards & Certifications At Lufthansa InTouch we equally focus on our clients’ and employees’ needs. This has been rewarded with several accolades. Since 2009 our Customer Service Center achieved a number of awards. Lufthansa InTouch Berlin is an EMAS (Eco Management and Audit Scheme) certified company. The environmental management scheme is based on regulations of the European Union. In 2010 Lufthansa InTouch Berlin achieved an EMAS certification for the implementation of a comprehensive environmental management system. Lufthansa InTouch Istanbul won the award for the category “Best Training Program” at the Istanbul Call Center Awards in 2011. According to the jury the Lufthansa InTouch performs a comprehensive and practice-oriented training program focusing on the individual and excellence in the workplace. Lufthansa InTouch Cape Town was awarded “BEST Employer South Africa 2010/11” by the CRF Institute (Corporate Research Foundation) South Africa. The CRF Institute is an internationally recognized organization and run the BEST Employer Campaign in several countries. Lufthansa InTouch Cape Town is certified by the South African Bureau of Standards (SABS) with the ISO 9001:2008 Quality Certification since June 2009. The certification covers the quality of processes within the company and towards customers. Lufthansa InTouch - Lufthansa Global Tele Sales GmbH, Rudower Chaussee 12 12489 Berlin, Managing Director: Erik Mosch, Amtsgericht Charlottenburg HRB 75680, VAT Id-Number: DE 813 191 135 Phone: +49 30 50 57 01 00 Fax: +49 30 50 57 01 09 Email: intouch@dlh.de Privacy & Policy created by MINGUS

About Management Facts & Figures Achievements Facts & Figures Lufthansa InTouch at a Glance Holding Company Lufthansa InTouch Year of Foundation 2010 Headquarters Berlin, Rudower Chaussee 12, 12489 Berlin, Germany Subsidiaries Lufthansa Global Tele Sales GmbH, Berlin Year of foundation: 2000 Global Tele Sales Brno s.r.o. Year of foundation: 2005 Global Tele Sales (Pty) Ltd., Cape Town Year of foundation: 1999 GlobalTeleSales Dublin Year of foundation: 1997 Lufthansa Global Tele Sales Istanbul Year of foundation: 2003 Global Tele Sales Pty Ltd, Melbourne Year of foundation: 1998 Global Telesales of Canada Inc. Year of foundation: 2003 Equity Holdings 100% Lufthansa Commercial Holding GmbH, Köln Managing Director Erik Mosch Employees Around 2.000 people worldwide Core Business Customer Service within the Airline, Travel and Logistic Industry Opening Hours 24 / 7 / 365 Countries Serviced About 50 Countries Languages Provided Main languages German and English; overall more than 20 different languages Number of Calls Handled per Month (average in 2014) 626.000 Number of Online Services Handled per Month (average in 2012) 2.921 Lufthansa InTouch - Lufthansa Global Tele Sales GmbH, Rudower Chaussee 12 12489 Berlin, Managing Director: Erik Mosch, Amtsgericht Charlottenburg HRB 75680, VAT Id-Number: DE 813 191 135 Phone: +49 30 50 57 01 00 Fax: +49 30 50 57 01 09 Email: intouch@dlh.de Privacy & Policy created by MINGUS