Enable ReciteMe Accessibility Tools Search Home Our Services Emergency Care Phoning 999 Phoning 999 Share: Play video Details of what to do if you need to call 999 in an emergency When you call 999 an operator will ask which emergency service you need. If it’s a medical emergency, ask for the ambulance service and you will be put through to one of our call takers. What information will I need? You will be asked to provide the following information: the phone number that you are calling from the address where you are, including postcode, if possible what has happened As soon as we know where you are, help will be on its way to you. You will also be asked to give some additional information such as: the patient’s age, sex and medical history whether the patient is conscious, breathing and if there is any bleeding or chest pain details of the injury and how it happened. Answering these questions does not delay the response, but helps us to give you important first aid advice while the ambulance is on its way. The extra information also helps to make sure that we send the most appropriate help to you. Easy Read leaflet on how to get help in an emergency if you find it hard to hear or speak. Deaf, hard-of-hearing and speech-impaired people The Relay UK App allows deaf, hard-of-hearing, and speech-impaired people to speak to one of our call takers through a Relay Assistant by typing what you would like to say. It is important that you download the app before you need us. More information In This Section Our Board Publications Business Cases Modern Slavery Statement Frequently Asked Questions Equality and Diversity Armed Forces Covenant Contact Us @SAS Staff Intranet Whistleblowing Make a Donation Privacy Policy Data Protection Notice © 2021 Scottish Ambulance Service Back to top Cookies help us make sure you get the most from our website. If you continue to the rest of the site, we'll assume that you're as comfortable with that as we are. Learn more Continue

Enable ReciteMe Accessibility Tools Search Home Join Our Team Armed Forces Armed Forces Share: The Service has a close association with the armed forces. We have been awarded the Defence Employer Recognition Scheme Gold Award, have signed the Armed Forces Covenant, engaged with Career Transition Partnership (CTP) in the recruitment of service leavers and have registered for the Forces Families Jobs (FFJ) portal. Defence Employer Recognition Scheme Armed Forces Covenant The Career Transition Partnership Force Families Jobs In This Section Our Board Publications Business Cases Modern Slavery Statement Frequently Asked Questions Equality and Diversity Armed Forces Covenant Contact Us @SAS Staff Intranet Whistleblowing Make a Donation Privacy Policy Data Protection Notice © 2021 Scottish Ambulance Service Back to top