Account Log-in Become a Customer Contact Us Emergencies Gas Leak Propane is a flammable gas when mixed with oxygen and can be ignited through a variety of ways. To make propane easier to detect, manufactures purposely add a chemical compound to give it a smell described as rotten eggs, a skunk or even a dead animal. Be aware that individuals taking certain medications or the elderly have can have trouble identifying the smell of propane. Consider purchasing a propane gas detector as an additional measure of security. If you smell propane or gas, do the following: NO FLAMES OR SPARKS! Immediately put out all smoking materials and other open flames. Avoid the use of anything that can create a spark or electrical charge – this includes not just lighters and open flames but also mechanical devices such as rotary telephones, light switches, doorbells and thermostats. Flames or sparks from these sources can trigger an explosion or a fire. LEAVE THE AREA IMMEDIATELY! If you smell propane inside, get yourself and your family out of the home as quickly as possible. IF YOU SMELL GAS OUTDOORS, LEAVE THE AREA WITH A SMILIAR DEGREE OF CAUTION Be aware that vehicles or electrical equipment can pose a safety risk. Walk to a safe distance, if possible, and don’t attempt to correct or pinpoint the issue yourself. SHUT OFF THE GAS Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise). REPORT THE LEAK From a neighbor’s home or other nearby building away from the gas leak, call your propane retailer right away. If you can’t reach your propane retailer, call 911 or your local fire department. DO NOT RETURN UNTIL SAFE Do not return to the building or area until your propane retailer, emergency responder, or qualified service technician determines that it is safe to do so. GET YOUR SYSTEM CHECKED Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak-free. We Are Available to Respond to Emergencies 24/7, 365 Days a Year. If you are experiencing an emergency or suspect a propane leak, please call us immediately at 252-966-2098 (Middlesex) or 910-372-9194 (Kenansville). A representative will respond to your call. © 2021 Superior Plus Energy Services. All Rights Reserved. About UsInvestor RelationsCareersTerms and ConditionsContact UsSafety Info Privacy Policy