+1.888.436.3797 Support Status Company Search Login Why Genesys DX Solutions About us Request a demo SELF-SERVICE HR THAT WORKS FOR YOUR EMPLOYEES Learn more Improve and scale your employee support Save time with self-service Empower employees to quickly find answers to their questions via an intelligent search or a conversational chatbot. Free up your resources Equip your teams with artificial intelligence (AI) and knowledge insights so they can answer questions the first time they’re asked. Reduce help desk workloads Seamlessly transition complex inquiries from the bot to a live person using AI-driven knowledge for suggested answers. Provide a modern help desk for internal support Human resources assistance Modernize HR with self-service and streamlined onboarding inquiries. Use an easily updatable AI knowledge base to make policy changes. IT support hub Coupled with AI assistance, tools like co-browse, remote access and remote control aid in solving more complex, hands-on support inquiries. Employee experience analytics Understand your employees better with real-time analytics. Remove the guesswork by optimizing your knowledge for self-service success. AI assistance for team members Take advantage of a user-friendly support team interface. Give employees access to AI knowledge behind the scenes, offering relevant content and immediate answers. Employee self-service Give employees self-service support from their normal workflow. Build widgets into the tools your employees already use, like Microsoft Teams and SharePoint sites. Accessible transcripts and history Transition complex self-service interactions to live support assistance. Include a complete transcript of the bot chat and historical conversations for greater context. Deliver better experiences every time with Genesys Genesys DX™ The future of digital engagement Improve productivity for employees and help desk staff. Begin deflecting routine inquiries as you empower help desk teams with AI assistance and remote support tools for solving complex issues. Internal support teams reclaim valuable time while gaining analytics access to prove value and routinely optimize employee services. Learn more DISCOVER THE BENEFITS OF AN AI-POWERED HELP DESK Request a demo to learn how you can start modernizing your employee support. Explore how AI can automate repetitive IT and HR tasks to make life easier for your help desk team. Discover insights from rich analytics and learn how quickly you can review and update the AI knowledge base. +1.888.436.3797 Contact us Professional Services Support Select Region Site Map Blog Products Genesys Cloud CX Genesys Multicloud CX Genesys DX Company Newsroom Sustainability Leadership Community Careers Legal About Genesys Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Copyright © 2021 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription |