0114 274 9999 enquiries@fairways.uk.com RESIDENTIAL BLOCK MANAGEMENT LETTINGS & SALES PROPERTY SEARCH COMMERCIAL PROPERTY ABOUT US CONTACT US Terms & Conditions (Including Our Complaints Procedure) Terms & Conditions (Including our Complaints Procedure) Website usage terms and conditions Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fairways’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Fairways’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 356 Meadowhead Sheffield S8 7UJ. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Complaints Procedure A person has been appointed in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below: Mr J. S. McDonald (Senior Partner) 356 Meadowhead Sheffield S8 7UJ Tel: 0114 274 9999 If your complaint is about the above named person then the relevant person to contact is: Mr R. C. McDonald (Partner) 356 Meadowhead Sheffield S8 7UJ Tel: 0114 2749999 1. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. 2. Once we have received your written summary of the complaint, we will contact you in writing within fourteen days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this. 3. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken. 4. If you remain dissatisfied with any aspect of our handling of your complaints, then we will attempt to resolve this promptly through negotiations, and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure for commercial/business clients or for consumer/residential property clients the mediation process operated by the Ombudsman Service. Contact: The Property Redress Scheme Premier House 1st Floor Elstree Way Borehamwood Hertfordshire WD6 1JH Telephone: 0333 321 9418 Email: info@theprs.co.uk The Property Redress Scheme will not consider your complaint until our internal complaints procedure has been followed. RESIDENTIAL BLOCK MANAGEMENT RESIDENTIAL LETTING SERVICES PROPERTY SALES & RENTAL PROPERTIES COMMERCIAL SERVICES ABOUT US CONTACT US Copyright © 2015 Fairways Fairways Estate Agents 356 Meadowhead Sheffield S8 7UJ terms and conditions privacy policy