FACEBOOK INSTAGRAM YOUTUBE LOGIN ENGLISH 0 €0.00 € ALL STYLES BOOTS ANKLE BOOTS BLUCHER SNEAKERS BAGS SNEAKERS SS22 INVITED BRAND (SALES) SHIPPING & RETURNS SHIPPING UPDATE OF JANUARI 1, 2021 Due to Brexit, all UK customers who place an order on PalomaBarcelo.com will have to take into account that said order will have to go through customs and the corresponding duties will be applied by the UK government that must be paid by the client. SHIPPING INFORMATION AREA COUNTRIES PERIOD €180+ ORDERS ORDERS UNDER €180 AREA 1 SPAIN (iberian peninsula & balearis islands) PORTUGAL 3-5 working days FREE €9 AREA 1 FRANCE ITALY BELGIUM NETHERLANDS GERMANY FINLAND SWEDEN DENMARK AUSTRIA 3-5 working days FREE €15 AREA 2 BULGARIA CZECH REP. CROATIA SLOVAKIA SLOVENIA ESTONIA GREECE HUNGARY LATVIA LITHUANIA POLAND ROMANIA UNITED KINGDOM IRELAND 3-7 working days €19 €19 OTHER AREAS * According to checkout* 7-8 working days €50 €50 * Only the countries provided in the drop-down list of the payment page are available. For other countries, please refer to contact@palomabarcelo.com UPDATE OF NOVEMBER 17, 2020 Due to the pandemic situation we are in, shippings may be delayed or, in some areas, delivery may not be possible after the shipping was made. These are the postal codes that may be affected by the delivery delays and the closure of storage branches according to the transportation agencies. In addition, in these areas, if the first delivery attempt was not successful, the order would return to the headquarters, generating new shipping costs. Código Postal Área Provincia Código Postal Área Provincia 24010 al 24069 Bergamo Lombardía 15010 al 15075 Alessandria Piemonte 24121 al 24129 Bergamo Lombardía 15121 al 15122 Alessandria Piemonte 25010 al 25089 Brescia Lombardía 14010 al 14100 Asti Piemonte 25121 al 25136 Brescia Lombardía 13811 al 14100 Biella Piemonte 22010 al 22100 Como Lombardía 18025 Cuneo Piemonte 26010 al 26100 Cremona Lombardía 12010 al 12100 Cuneo Piemonte 23081 al 23900 Lecco Lombardía 28010 al 28100 Novara Piemonte 26811 al 26900 Lodi Lombardía 10010 al 10099 Torino Piemonte 46010 al 46100 Mantova Lombardía 10121 al10156 Torino Piemonte 20001 al 20162 Milan Lombardía 28801 al 28899 Verbania Piemonte 20811 al 20162 Monza Lombardia 28921 al 28925 Verbania Piemonte 27010 al 27100 Pavia Lombardia 13010 al 13100 Vercelli Piemonte 23010 al 23100 Sondrino Lombardía 11010 al 11100 Valle D´Aosta Valle D´Aosta 21010 al 21100 Varese Lombardía 11010 al 11100 Valle D´Aosta Valle D´Aosta 88020 al 88100 Catanzaro Calabria 89010 al 89069 Reggio Calabria Calabria 87010 al 87100 Cosenza Calabria 89121 al 89135 Reggio Calabria Calabria 88811 al 88900 Crotone Calabria 8912 al 8990 Vibo Valentia Calabria Conditions: - The estimated delivery time for some areas of GREECE is 7-8 working days. - Shippings are made Monday to Friday on working hours. Orders placed after 3 p.m. (Spanish time) Monday to Thursday will start to count at 8 a.m. of the following day in terms of delivery period. Orders made on the weekend (after Friday at 3 p.m.) will start to count on Monday at 8 a.m. in terms of delivery period. - The carrier will make one delivery attempt. If the attempt is unsuccessful, your order will be placed at a collection site so that you can pick it up within the following 7 days. After this period, the order will be returned to our warehouse, and its reprocessing will generate shipping costs, even if shipping fees were free of charge in the initial order. - Once the order is confirmed, it is not possible to change the delivery address online. If you needed to change any information, please contact contact@palomabarcelo.com to report the incident as soon as possible. - Orders are processed automatically and we cannot forward or delay delivery times. - In case any custom charges were required, these charges will be borne by the client in all cases. Shipping restrictions We do not ship to post office boxes, Ceuta, Melilla and the Canary Islands. Orders placed for any of these addresses will be canceled. EXCHANGES AND RETURNS GENERAL CONDITIONS - You may exchange or return any model purchased within 14 days upon delivery date, at our online store or in our physical stores located in: Madrid (Claudio Coello, 26 (911 38 49 92) Monday to Thursday 11:00 - 20:00 Friday to Saturday 11:00 - 20:30) Barcelona (Rambla Cataluña, 112(937 82 84 61) Monday to Thursday 11:00 - 20:00 Friday to Saturday 11:00 - 20:30) Valencia (Jorge Juan, 19 (961 81 64 04) de Monday to Thursday 11:00 - 20:00 Friday to Saturday 11:00 - 20:30) Puerto Banús (Edificio Benábola Bl.7 (951 96 25 28) Monday to Thursday 11:00 - 20:00 Friday to Saturday 11:00 - 21:00) - The product to be exchanged or returned must arrive at our facilities (including the return in physical store) in the same state in which it was sent, without signs of having been used and with its original full packaging (box, protectors and labels), together with the documentation included in your order (invoice / return document). - The outer transport box has double seal so that you can use it in case you wish to exchange or return the product. EXCANGES Conditions - The first exchange is free of charge. - Exchanges can be made for a different size and color of the same model. If the client wants to change the model, it will be necessary to process a new purchase operation. - If the requested size or color were not available, there are two options: To receive a voucher for the amount paid in the initial order, with no expiration date, in order to be able to purchase any other item available on the website. To refund the initial operation and make a new purchase - For the second and subsequent exchanges of the same order, shipping and/or collection costs will be borne by the client. Exchnge procedure 1) Send us an e-mail to contact@palomabarcelo.com and request your exchange, providing the following information: Order number Date Name Telephone No. Color/Size purchased Color/Size to be replaced Reason 2) We will indicate the steps you need to follow so that we can receive the product. 3) Upon receipt of the product, we will proceed to check if it meets the exchange and return conditions indicated in the previous section: “General conditions”. 4) If the exchange is accepted, we will inform you via e-mail and we will proceed to ship the requested product. 5) If the exchange is denied, we will inform you of the reasons why by the same means and we will make the product available for you in the same conditions and packaging as we received it in, so that you order its collection. TOTAL OR PARTIAL RETURNS Conditions - A return constitutes any operation that requires total or partial refund of the payment made. - In returns, shipping and collection costs are borne by the client in all cases. Total or partial return procedure 1) Send us an e-mail to contact@palomabarcelo.com and request your exchange, providing the following information: Order number Date Name Telephone No. Color/Size purchased Color/Size to be replaced Reason 2) We will indicate the steps you need to follow so that we can receive the product. 3) Upon receipt of the goods, we will proceed to check if it meets the exchange and return conditions indicated in the section of this document: “General conditions”. 4) If the return is accepted, we will inform you via e-mail and we will proceed to make the corresponding refund through the same payment method that you used. It will not be possible to make the payment by other means. The refund will correspond to the returned products, except for shipping costs, if there were any in the initial order. 5º) The time required to process the refund of the amount may vary depending on the payment method used: Credit card: Our bank will refund the amount of the returned product 7 days after the accepted return confirmation e-mail. The time elapsed until you are able to see the amount in your bank account will depend on your credit card provider. PayPal: The refund process will begin within 24 hours of receiving the return package. The time it will take to see the amount in your account will depend on PayPal (3 to 7 days). 6) If the return is denied, we will inform you of the reasons why by the same means and we will make the product available for you in the same conditions and packaging as we received it in, so that you order its collection. We use our own cookies and third-party cookies to improve our services by analysing your browsing habits. 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