Products Amelia 1Desk IPcenter Services Company About Offices Careers Industries Banking Insurance Healthcare News Menu Products Amelia 1Desk IPcenter Services Company About Offices Careers Industries Banking Insurance Healthcare News Forbes Highlights Allstate’s Ongoing Success With Amelia Last year, Allstate hired IPsoft’s industry-leading digital colleague Amelia as a whisper agent. Forbes profiled the ongoing successes of this partnership via an interview with Allstate Senior Vice President Carla Zuniga. Click Here to Learn More Reimagining the Employee Experience in the Age of Artificial Intelligence A new white paper from Everest Group and IPsoft looks at the future of work and identifies key enabling technologies that can improve EX, can drive higher employee satisfaction, greater productivity and higher profitability. Click to Download the Paper CRN Magazine: Amelia is The Most-Human Digital AI Artificial intelligence that doesn’t appropriately respond to and show emotion will ultimately deliver with less-than-ideal user experiences. IPsoft is proud of the work we’ve done to make Amelia empathetic and emotionally intelligent. Click Here to Learn More DWS 2018: The Crossroads of Business, Technology and Humanity This June, thought leaders, industry insiders, and delegates from around the world gathered in New York City for the second annual Digital Workforce Summit (DWS). Here are some of the highlights from this year’s event. Click to Learn More IPsoft CEO Chetan Dube on AI in the Workplace In a recent podcast with The Financial Times, our CEO discussed how AI will reshape the global workforce, allowing human roles to evolve. Click to Learn More Opinions How a Cognitive Center of Excellence Amplifies AI Innovation September 18, 2018 Opinions The 1Desk Difference: Automated Event Correlation September 17, 2018 Press Releases IPsoft Named in the ‘Where Are They Now?’ Section of Gartner’s ‘Cool Vendors in AI for Conversational Platforms’ Report September 17, 2018 In The Media AI is the Perfect Assistant for Retail Associates September 14, 2018 Opinions Want to Keep Customers? Hire Amelia to Optimize Your Post-Purchase Communications September 14, 2018 Opinions Amelia as a Digital Crisis Management Concierge September 13, 2018 More Stories IPsoft makes it possible to transform business performance through the employment of digital labor. Everyday we automate thousands of IT and business processes for enterprises across a wide range of industries. Tangible business value for business and industries IPsoft's mission is to transform operational performance by powering the world with intelligent systems. Our products and serivces improve the lives of customers and colleagues in a multitude of industries. Explore All Verticals Banking Insurance Healthcare Advertising Automotive Telecom Education Government Oil & Gas Tech HR IT Support We thought our biggest challenge was going to be trying to make Amelia sound as human as possible. That wasn’t a problem at all. Forty-five percent of our players had no idea Amelia wasn’t human. When they were transferred onto a human agent, they were asking, ‘Who was that Amelia person? Matt Tomlinson, Global Director of Innovation at Electronic Arts (DWS 2018) Hire a digital colleague and design a hybrid practice that amplifies team potential and scales for business impact Amelia is a digital colleague that can help your organization amplify employee potential and scale for business impact. She is a dynamic and evolving AI employee who helps you do more with less. Learn More Amelia is very responsive and attentive to [players’] needs… and helps them get where they need to go. Matt Tomlinson, Global Director if Innovation, Electronic Arts We think [IPsoft’s] technology will be so good that users won’t really be aware of the implementation, they’ll just notice that it works and delivers benefits. Gerson Benker, VP IT Operations [With Amelia] IPsoft fits companies looking to automate end-to-end customer-facing processes. IPsoft’s robust NLU and dialogue management, make it a top pick for companies looking to do more than just answer questions. Forrester Research, June 29 2017 The Science Behind Amelia IPsoft’s Amelia is the most dynamic AI system thanks to her cognitive learning abilities, autonomic task management, and emotional intelligence. In this article, we’ll walk you through how Amelia’s brain works, how she can be used to resolve customer service issues, and how she can help employees do their jobs faster and more intelligently. Learn More We are interested in talking with you Please leave us a message and one of our representatives will get back to you shortly. Contact Us Opinions How a Cognitive Center of Excellence Amplifies AI Innovation 3 minute read Read Opinions The 1Desk Difference: Automated Event Correlation 3 minute read Read Opinions Want to Keep Customers? Hire Amelia to Optimize Your Post-Purchase Communications 3 minute read Read Select Language Choose language About Company Offices Careers Newsroom Products Amelia 1Desk IPcenter Services Company Home Contact Us Legal & Privacy GDPR Compliance 17 State Street, 14th Floor New York, NY 10004, USA +1 212 708 5500 © 2018 IPsoft Inc. 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