Shop Discover Gift Guide Our Story Outlet Shop Need help? Sign In Type category name, product name, or sku number to return product search results Help Center Secondary Navigation Contact Us My Account Check Order Status FAQ Returns & Limited Warranty Shipping & Delivery Account Setup Affiliate Program Compliance Current Promotions Ordering Ordering FAQ Personalization Product Information Promotions & Deals Replacement Parts Retailer Program Safety Social Media U.S. Sales Tax Shipping & Delivery Here’s what you need to know about how we plan to get your order to you efficiently and promptly. And if you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or contact us. What are your Holiday cut-off times? To receive holiday delivery for: Standard: Order by December 13th, 2021 (11:59 AM EST) Expedited: Order by December 20th, 2021 (11:59 AM EST) Rush: Order by December 21st, 2021 (11:59 AM EST) Due to circumstances out of our control, orders may take longer than usual to ship. We recommend that you shop as early as possible to ensure timely delivery of your holiday gifts. How do I get free shipping? Ahh . . . it’s the age-old (OK, maybe not that old) question for online shoppers everywhere! We offer free shipping on orders over $49, excluding orders to Alaska, Hawaii, and other non-contiguous U.S. locations. Promotion code must be added in your cart at checkout to apply. In addition, free shipping is applied to the order subtotal after discounts (and before oversized item fees, shipping fees and taxes). Also, certain very large or very heavy items are subject to an oversized item fee of $10-$15, (or $20 for a handful of SUPER oversized items). Where do you ship in the U.S.? Domestically, we ship to the 50 U.S. States, the District of Columbia, and Puerto Rico. We strive to get your purchase to you as quickly as possible. Most orders shipping within the continental U.S. arrive within 3 to 8 business days of successful payment processing. Please allow more time for personalized items and for orders shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses. We do not ship to freight forwarder addresses. The cost for shipping is determined by the destination of the shipment and the shipping method you choose, whether you are shipping outside the continental U.S. and whether your shipment includes any oversized items. Please see your shopping cart for the shipping charges for your order. Can I ship to a P.O. Box or an APO/FPO address? Yes. Please enter either an APO or FPO in the “City” field. All APO/ FPO orders will be shipped at our Standard Shipping speed. Unfortunately, we can’t offer Expedited Shipping to APO/FPO addresses. Please note that delivery dates for APO/FPO and P.O. Boxes are not guaranteed. What are your shipping options? We offer three shipping service levels: Standard, Expedited, and Rush. Please note the following: • The day ranges listed in the table below are estimates for reference. Please check your cart for actual cost and timing for your specific shipment. • During checkout, you'll be given an estimated arrival date for applicable shipping service levels. • Some items are too large to ship Expedited or Rush. • Please add one additional business day for orders that include Personalized items. • Certain factors may affect delivery dates, such as time of day when and order was placed and whether a holiday falls in the delivery range. Always check your cart, email confirmation, or Order History under My Account for delivery details about your shipment. Continental U.S. Purchase Standard (3-8 business days) Expedited (2-4 business days) Rush (1-2 business days) $48.99 or less $9.99 $29.99 $39.99 $49 and up or less FREE $29.99 $39.99 *Except P.O. Boxes, APO/FPO Alaska, Hawaii, Puerto Rico Purchase Value (12-18 business days) Standard (7-18 business days) Expedited (2-6 business days) All Orders $22.99 $49.99 $59.99 How do I track my order? We’ll send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please contact us or give us a call at 1-800-718-5365. Will my order arrive in one package? If your order includes several items, they may ship separately and at different times. In order to deliver your purchases to you as quickly and efficiently as possible, items that ship from the same location are grouped together. This could result in part of your order arriving at a different time, but still within the expected delivery window. When will I receive my order? We process and ship packages Monday through Friday by 1 p.m. (ET). At this time, we do not ship on Saturday, Sunday, or holidays. Please note that most items (except those that require personalization) ship within one business day of successful payment processing. What is the Oversized Item fee? Certain very large or very heavy items are subject to an oversized item fee of $10-$15, (or $20 for a handful of SUPER oversized items). Questions? Feedback? 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