Main Navigation Services Industries Insights About us Careers Subscribe Home > Services > Strategy & performance STRATEGY & PERFORMANCE Find your footing and flourish through uncertainty The dust still hasn’t settled from unprecedented global change. But new challenges and expectations already emerging make it clear that organizations in every industry need fresh strategies for the future. Eagle Hill brings inventive and adaptable strategy consulting services that help you translate your aspirational ideas into actualities. We’ll help you define your way forward and uplift your organizational performance—even during the most unsettling times. What we do Insights Case studies Our team WHAT WE DO Strategy & organizational performance Every step of the way, we help you build living strategies whose successes can be measured as they progress, turning your organization into one that can adapt to change without missing a beat. Our holistic approach to organizational strategy and performance makes your success predictable—even when your environment isn’t. DESIGN AND EXECUTE BUSINESS STRATEGY Whether you look to Eagle Hill to revisit and reinvigorate an existing business strategy or to set an entirely new direction, we meet you where you are and then elevate you to where you want to be. Learn more REIMAGINE YOUR ORGANIZATION AND ITS PERFORMANCE We help turn your boldest business ambitions into your day-to-day reality by moving your entire organization toward your definition of success, and building capacity to sustain exceptional performance. Learn more STRATEGY & PERFORMANCE INSIGHTS Our latest research & thinking Keep your finger on the pulse of strategy and performance trends impacting your industry with actionable insights and best practices based on our proprietary research. BLOG 7 questions to help life sciences companies bounce forward to the future of work Key considerations for life sciences companies as they prepare for the return to work. Read more INFOGRAPHIC Timeline: US workforce sentiment about employer response throughout COVID-19 pandemic As the pandemic has progressed, do workers feel their organization’s resilience, adaptability, and leadership will enable it to weather the COVID-19 global pandemic? Follow our timeline to see how workforce sentiment has changed over time. Read more INSIGHTS IN ACTION Bouncing forward from the COVID-19 crisis Learn how to emerge from the COVID-19 crisis stronger than before. The decisions leaders make, the strategies they pursue, and the priorities they set now will have a lasting impact for years to come, for better or worse. Read more REPORT Performance measurement: What’s your blue line? It happens all the time. Leaders tell me that they want to improve the design of their performance measurement programs to ensure that strategic, financial, organizational, customer, and workforce goals are being met. So I tell them the story of the blue line. Read more REPORT Project management in highly technical environments: Seeing the forest through the trees Projects in highly technical environments are often made up of individuals who have specialized skills and competencies, but this group may find their projects derailing. Explore three ways to keep projects on track in highly technical environments. Read more REPORT Improving customer service in federal government Government agencies have been striving to match expectations shaped by citizens' best customer experiences elsewhere for more than a decade. Yet they aren't succeeding. Start here to begin improving customer service at your federal agency. Read more INFOGRAPHIC Americans want public television to provide earthquake early warnings Public broadcasting isn’t just about popular programming; it’s also about saving lives and infrastructure—which is why Americans think public broadcasting systems should provide early warnings when an earthquake strikes. Read more Learn more STRATEGY & PERFORMANCE CASE STUDIES Unconventional consulting leads to unbelievable results Our years of creative experience in strategy consulting have helped clients across industries reach their potential. PUBLIC SERVICE: NARRATIVE Designing a new organizational structure to accommodate rapid growth We partnered with a large public transit authority to design a new organizational structure that ensured scalability while aligning to it’s multi-billion dollar growth strategy. Read more FINANCIAL SERVICES: IMPACT STATEMENT Financial institution realizes customer digital experience rewards from improved UX research Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position. Read more PUBLIC SERVICE: NARRATIVE Optimizing CBP’s hybrid telework environment In support of the Federal Government's telework initiative, Eagle Hill worked with the U.S. Customs and Border Protection (CBP) to help employees improve efficiency while teleworking. Read more NONPROFIT: IMPACT STATEMENT AI-enabled data gathering across 65 countries unlocks compelling improvement possibilities Learn how an AI-enhanced approach helped a global nonprofit development organization build an internal operating model every bit as advanced as its external one for the most impact across both its headquarters and field offices. Read more TECHNOLOGY, MEDIA & ENTERTAINMENT: VIDEO Conducting a technology assessment to inform strategic planning for public media Eagle Hill helped the Corporation for Public Broadcasting nearly double the target response rate for a comprehensive technology survey of its many member stations. The key reason? Watch our animated client story to find out. Watch HEALTH & LIFE SCIENCES: IMPACT STATEMENT A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy. 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