Agents About Us Contact Us FAQ’s SIGN IN Agent Support Landlord Support Tenant Support Guarantor Support FREQUENTLY ASKED QUESTIONS There is quite a lot of information here, so to make search quicker use our sort by relevance filter below Sort By Relevance: View All Contracts, Subscriptions & Invoicing Credit Reports & Applications Tenancy Agreement E-Signing Requesting & Processing Funds Security & Compliance Immigration Validation Branch Performance & Creating Reports Rent Protection & Insurance Tenant Shop Utility Integration & Commission Agency Training & Support RESET Do you charge monthly subscriptions? We don’t charge monthly fees or subscriptions, you just pay for the tenant reports you order Is there a minimum contract? How do I register for Myform Tenant Passport? Can you run an AML (Anti-Money Laundering Checks) on my applicants & landlords? Do I just pay for your reporting services & get free access to all your other software products? How do I receive applications direct from my own website? What is the rent affordability for an applicant? How do I send an application link to my applicant? My applicant hasn’t received the application link, what should I do? My applicant has failed their application, can I add a Guarantor? How do you validate an applicant’s “Right to Rent” immigration documents? What is AppTrakR? How do I send my Tenancy Agreement for e-signing? Can I monitor who has signed the AST? What if I need to change the tenancy agreement date after I have sent the AST for signatures? Can I use my own AST agreements? How do I request funds from my applicants? How long does it take for you to process the applicant funds? Do you charge anything for the funds to be transferred? You must handle a lot of money, is it safe and secure? What about client money protection? Are you authorised by the Financial Conduct Authority? How do I monitor my tenants time limited immigration documents? I have multiple branches can I monitor their performance using a master office login? How do I export my private landlord data from my application data base? How do I create applicant demographic reports for my valuations? How do I view applications received directly from my own website in the UKtenandata dashboard? Can I communicate directly with my application case handler? How is my agency invoiced? How do I order rent protection? Can you renew my rent protection policies so I don’t miss any expiry dates? Can I mandate Tenant’s Liability Insurance in my Assured Shorthold Tenancy Agreements? Can I pay monthly for rent protection insurance? Is there any excess on your rent protection insurance? How do I make a rent protection claim? Can my agency earn commission from insurance referrals? Can I view my applicant’s credit & reference file in map mode? How does the Tenant Shop utility switching integration work? Is the Tenant Shop integration Free? Can I earn commission from Tenant Shop? How do I monitor how much commission I’ve earned? How do I manage my check out utility readings at the end of a tenancy? Do you offer onsite training? What about telephone support? We have a very large agency network and are looking to change our current provider, how can you manage this with minimal disruption? Can I review an applicant’s application before submitting it for processing? Can I view my applicants document uploads? Can I view your case handler’s applicant chase history? INFO Tenant Credit Report Full Tenant Profile Contact Us CLIENT SUPPORT If you need help just drop us a line or give us a call, we pride ourselves on first class customer support. 0177 262 9190 0845 180 0873 Email Us @Uktenantdata SAFE & SECURE © Copyright 2021 uktenantdata.com. All Rights Reserved. Terms and Conditions Privacy Policy IFAQS Limited t/as UK Tenant Data is an appointed representative of Let Insurance Services Limited an independent intermediary authorised and regulated by the Financial Conduct Authority. The company is entered on the FCA register (www.fca.org.uk/register) under reference 474985.