Products Who we are What we do Tech Our company News Contact Sign in CASE STUDY Simplified returns for online customers We were selected as the technology supplier for a new and revolutionary solution where consumers can get returning packages shipped back to the online store directly from their own homes. The Case With Helthjem-retur it’s possible for a consumer to order the return of packages recently purchased online with pickup at home. For online stores, this means that they can offer their customers a simple and efficient way to return purchased items. Communication with the consumer happens via sms and email. The courier picks up the package and signs for it with their mobile electronic delivery guide. Depending on the reason for returning the package, the request will be channeled into three different funnels; back to the shop, to destruction, or to charity. We are delivering the technology powering helthjem-retur. The easy registration ends with a return-code and instructions for parcel preparations. The Opportunity Through the unique distribution network of helthjem-retur we already visit most of the mailboxes and doormats in Norway. By offering a self-service solution for scheduling a pickup of packages we can offer distributors new revenue streams while the consumers gets a long awaited VIP treatment directly from their own mailbox or doormat. With online stores being able to set rules for the retrieved packages, they can minify the unnecessary storage costs for cheap or damaged items. Consumers will also experience getting a new item or their money back faster than before, because the online store immediately will see the registered order in their system. "With more reasonable and efficient return options, the consumer’s home is turning into the new dressing room." The fact that one out of two consumers are dissatisfied with the return solutions available today says quite a lot about the need for a better option. With more reasonable and efficient return options, the consumer’s home is turning into the new dressing room. The important thing in this case was to make a reservation system that was simple enough for consumers, but at the same time gave enough information to the online store regarding the item being returned. Technology DI Delivery Our electronic delivery guide is used by over 10,000 couriers each night and is their most important tool to ensure delivery of great quality. Read news DI Address Helper Address Helper ensures that your solution is optimized for the fastest possible acquisition of high quality user information. Learn more Read news DI Return "Instant Parcel Return" makes it possible for consumers to order the return of packages purchased online, with pickup at their own home. Learn more Read news Contact We’re always interested in new projects and we love to develop tailored systems for our clients. Please don’t hesitate to get in touch with us. Distribution Innovation Akersgata 55 Postboks 1178 Sentrum N-0107 Oslo +47 22 82 78 00 info@di.no LinkedIn Read more case studies Morgenlevering By amplifying the power of a decades-old delivery service, we are bringing everyday quality products to the consumer’s doorstep overnight. Read the case study Our products Distribution Publisher Retailer eCommerce Payroll Who we are Our Team What we’re up to What we do Product Development Service Provider Applied Research Case Studies Tech How we work Innovation and skills Technologies Our company Where we operate Clients and users