Personal Business About Service status Coronavirus (COVID-19) Find a Store Help Log in Personal Mortgages Mortgage transfer to Natwest The transfer of Metro Bank mortgages to NatWest Why are you selling my mortgage? Is Metro Bank in trouble? I have other products with Metro Bank, how will this impact me? When will the mortgage sale take place, has it already happened? How will I know if my mortgage is affected? What does this mean for me? What will happen to my mortgage? What will NatWest do for me? I currently pay my Metro Bank mortgage by direct debit, what do I need to do? I currently pay my Metro Bank mortgage by cheque/bank transfer/other, what do I need to do? I am currently on a Metro Bank product which is coming to an end in the next 3 months. Can I still choose a new Metro Bank product? I have already chosen a new Metro Bank product. Can I keep this? I have already chosen a new Metro Bank product. Can I cancel it? I am currently on Metro Banks standard variable rate and I have not chosen a product. What will happen to my mortgage? I want to make a change to my mortgage, can I still do this? I have already applied to make a change to my existing Metro Bank mortgage, what happens now? I have recently experienced financial difficulty and have an agreement in place with Metro Bank, what happens now? What happens to the information Metro Bank hold about me and my mortgage? I raised a complaint with Metro Bank, what will happen? I have received a response to a complaint that I logged. Do I still have the right to refer my complaint to the Financial Ombudsmen Service if I remain dissatisfied? I have an ongoing complaint with Metro Bank that is under review by the Financial Ombudsmen Service, what will happen? Who can I call if I have a question about my mortgage or the transfer? I have recently redeemed my mortgage but have received a letter confirming my mortgage has moved to NatWest. What does this mean for me? Store Locator Careers Press Mortgage Intermediaries Investor Relations Developer site Modern Slavery Act Your eligible deposits with Metro Bank PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information visit www.fscs.org.uk. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC. Accessibility Legal Information Privacy Sitemap Copyright 2021 Metro Bank. All rights reserved We need your consent to continue We've put some small files called cookies on your device to make our site work. We'd also like to use cookies that send us information about how our site is used so we can improve our site. For more information, see our privacy notice Accept all Essential cookies only Customise my preferences