410.844.4222 COVID-19 Home Services About Why Choose Us Contract Vehicles Contact NTI Helpdesk « Back to Glossary Index A Microsoft Certified Partner (MCP) is a firm that provides Microsoft-related products or services, or support for such. … They are confirmed by Microsoft to be official, and that they work effectively, and help customers with a range of information technology (IT) projects and specific products and services. – Our Microsoft Partner Network ID is associated with our Certified Partnership, used on our end for compliance, to be able to resell products (hardware, software and hosted services); this is not something you can just ‘do yourself’ unless you want to be a reseller. « Back to Glossary Index ← Previous Glossary Item Next Glossary Item → Home About Services Privacy Contact Join the Team NTI Headquarters 7230 Lee Deforest Drive Suite 106 Columbia, MD 21046 E-mail: info@nowtechs.com Baltimore: 410.844.4222 Washington: 301.306.0790 Copyright © 2020 NTI inc. Web Content and Design by Jessica Deskin Read More GOT IT!

410.844.4222 COVID-19 Home Services About Why Choose Us Contract Vehicles Contact NTI Helpdesk FAQ MOST FREQUENT QUESTIONS AND ANSWERS WHAT DO YOU DO WHEN YOU TAKE ON A NEW CLIENT? WHAT DO YOU DO WHILE ON-SITE? DO YOU OFFER REMOTE SUPPORT? HOW OFTEN DO WE HAVE TO SCHEDULE YOUR VISITS? HOW DO YOU MAINTAIN THE CONTRACT TERMS WHEN A STAFF MEMBER IS CONSTANTLY REQUESTING SUPPORT OUTSIDE OF YOUR SCHEDULED VISITS? WHAT IF WE NEED HELP ON SOMETHING THAT REQUIRES HANDLING OUTSIDE OF A REGULARLY SCHEDULED MAINTENANCE APPOINTMENT? DO WE HAVE TO COMMIT TO THE FIXED-RATE MONTHLY CONTRACT? HOW DO YOU HANDLE BACKUPS? WHAT IS THE CLOUD? WHAT TYPE OF CLOUD SERVICES DO YOU PROVIDE? WHY SHOULD I SIGN UP FOR CLOUD SERVICES? WHAT ARE THE BENEFITS OF HOSTING MY OWN EMAIL EXCHANGE AS A LOCAL BUSINESS? WHY IS MY VERIZON ROUTER NOT ACCEPTABLE FOR BUSINESS? Home About Services Privacy Contact Join the Team NTI Headquarters 7230 Lee Deforest Drive Suite 106 Columbia, MD 21046 E-mail: info@nowtechs.com Baltimore: 410.844.4222 Washington: 301.306.0790 Copyright © 2020 NTI inc. Web Content and Design by Jessica Deskin Read More GOT IT!