Group sites Contact us Search Homepage Menu About us How we work How we work A collaborative approach to service design that is customer focused and aligned with our social enterprise values. We're not your usual transport operator The principles of our approach are: Partnership: We like to work in partnership with our commissioners, developing a collaborative approach based on a shared commitment, mutual trust and exchange of information. Where possible we engage with commissioners early, before any tendering process is launched, to understand more about the service as it is currently delivered, discuss potential procurement approaches and opportunities for improvement. Customer service: Passengers are at the heart of everything that we do. We work to have a positive impact on the quality of their lives and health of their communities. Social enterprise values: HCT Group’s values are impact, empathy, equality, integrity and innovation. Our parent company is a charity and our surpluses are invested in community transport projects in the areas in which we work. Our values are aligned with those of the public authorities we work for and the public service ethos they espouse. If you would like to talk to us about how we work with commissioners, please contact us or read on. Partnership We share the values of our commissioners How we work... Customer focus Award-winning service, quality and innovation How we work... The social enterprise edge Working with us brings real additional benefits How we work... Facebook Twitter More About us More about HCT Group Find out more... HCT Group at a glance Explore where we work and what we do with our interactive map Find out more What we do Transforming transport and training Find out more... Innovation and change new thinking, changes to policy and trying out new ideas Find out more... More information Commissioning HCT Group » Corporate and financial » » HCT Group people » The HCT Group story » For the media » Quick links Report a technical issue Site map Legal links Accessibility Conditions of Carriage Privacy Terms and conditions Cookies Contact us HCT Group CAN Mezzanine 7-14 Great Dover Street London SE1 4YR Tel:020 7275 2400 Email info@hctgroup.org © HCT Group 2018. Company number 01747483.Registered charity number 1091318. VAT no. 805311274. We use cookies to help us improve your website experience. Read More X Close