Login Menu Rising Energy Prices: If you're worried about being able to afford your water bill, click here Home My account Moving home Moving home Moving home can be stressful but letting us know is easy. Whether you're moving in to our region for the first time, moving to another property within our region or moving out of our region completely there are a number of ways you can tell us. Create a new Welsh Water billing account If you have never been responsible for paying a Welsh Water bill before and are moving into your first property. Tell Welsh Water I’m moving house If you are moving to a new property and will still be responsible for paying a Welsh Water bill. Move out and close my account If you are no longer responsible for paying a Welsh Water bill, or are moving out of our supply area. When to let us know you've moved If you have a water meter: Let us know on or after the day you move. Remember to take a final or opening reading on the day you move. We can then bill you for what you have used whilst you were responsible. If you are unable to take a reading yourself, please let us know 10 working days before you move. We can then arrange for a meter reader to visit on the day you move, to take a reading on your behalf. If you do not have a water meter: You can let us know up to 14 days before you move home. Student advice moving home If you're moving into your new accommodation the above guidelines and form are also applicable to you. If you would like to find out more then we have put together some helpful FAQs. Student advice Get in touch We can point you to the right place. In your area Incidents or planned works near you. Together we can end domestic abuse Find out more Explore our site About us Annual Report and Accounts Blog Careers Contact Us Education Environment Library Online services Dwr Cymru Welsh Water Facebook Dwr Cymru Welsh Water Twitter Dwr Cymru Welsh Water Linked In Legal Notice Data Protection Anti-Slavery Statement Privacy Policy Social Media Privacy Notice Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT. © Dŵr Cymru Cyf Our use of cookies As a not for profit organisation, we use cookies to help us understand how we can improve our services to you. You can manage your cookie preferences at any time on our Cookie Policy page. Manage preferences Reject Non-Essential Cookies Allow all cookies