Locations Client Login Contact Us Primary Menu OPERATIONAL SUPPORT Confident contract maintenance comes standard. Home Services Operational Support REMOVE THE HASSLE FROM CONTRACT MAINTENANCE Ensuring optimal operations and performance for IT investments requires a strong asset maintenance lifecycle strategy. In addition to the time and resource allocation for contract management, additional challenges often arise, including: Support for products but not for entire solutions. Recommendations provided without knowledge of customer environments Vendors do not assign a single owner for end-to-end case resolution. No SLA commitments. No change-management coordination. Managing maintenance contracts thus becomes a daunting task—especially for enterprises with hundreds or thousands of devices purchased from multiple resellers. Keeping track of which devices are in use and where they are located can become an administrative nightmare. It’s also easy to lose track of which devices are covered and which are not. Eventually, the maintenance contracts fall out of sync with the actual infrastructure in place. The Presidio Difference Presidio’s Operational Support offering is added to every maintenance engagement, eliminating the need for internal resources allocated for contract management. Customers are provided with a dedicated consultant who: Reviews the process of inventory and maintenance management. Analyzes inventory reports. Recommends appropriate service levels based on specific environments. Develops long term plans to address additions, changes and credits based on real-time reporting. The Presidio Vision Portal provides robust and granular information for device management and service monitoring. The Portal includes: The ability to manage all contracts from a single dashboard. Real-time data from hardware manufacturer databases and/or portal resources. Presidio’s Operational Support services eliminate waste and align maintenance support provided by hardware and software vendors with your specific business needs. READY TO FREE YOUR TEAM FROM BURDENSOME ASSET MAINTENANCE? Contact us today. State State Alabama Alaska Alberta Arizona Arkansas British Columbia California Colorado Connecticut Delaware District Of Columbia Washington DC Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Manitoba Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Brunswick New Hampshire New Jersey New Mexico New York North Carolina North Dakota Northwest Territories Nova Scotia Nunavut Ohio Oklahoma Ontario Oregon Pennslyvania Prince Edward Island Quebec Rhode Island Saskatchewan South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Yukon I agree to receive other communications from Presidio. You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. Corporate Headquarters One Penn Plaza Suite 2501 New York, NY 10119 212.652.5700 SOLUTIONS SERVICES INDUSTRIES INSIGHTS PARTNERS COMPANY LOCATIONS CONTACT US Sign up for Presidio updates TERMS PRIVACY COOKIES CAREERS SITE MAP ©2021 PRESIDIO, INC ALL RIGHT RESERVED. We use necessary cookies on our website, which are essential to make the website function properly. We also use nonessential cookies on our website to give you the most relevant browsing experience. You can choose opt-out of nonessential cookies by clicking “Accept Only Necessary Cookies” below. Opting out of nonessential cookies may affect your browsing experience. By clicking “Accept All” below, you consent to the use of ALL cookies. Read more about our use of cookies and how you can control them by clicking “Cookie Policy”. Accept Only Necessary Cookies Accept All Cookie settings