Pay Bill Online Facebook Home FAQs News Links About Pay Bill Customer Service Water Quality Governance Projects Welcome to OCWA – – Central New York’s Water Authority OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission. On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you. CONTACT INFORMATION Business Hours: Monday thru Friday 8AM to 4:30PM Phone Number: 315.455.7061 For Customer Service, Press 3335 After Hours Emergency Number: 315.475.7601 Contact us by Email: Email form Physical Address: 200 Northern Concourse Syracuse, NY 13212 Mailing Address: 200 Northern Concourse PO Box 4949 Syracuse, NY 13221-4949 RECENT NEWS 15 11, 2021 Board Meeting Date Change November 15th, 2021 The Onondaga County Water Authority will hold its regular Board meeting on November 18, 2021, at 11:30 p.m. at its offices [...] Read More 2 11, 2021 3-year-old Central New York girl’s unique, adorable Halloween costume goes viral November 2nd, 2021 https://www.tiktok.com/@gracekrichbaum/video/7025421853925575982 3-year-old Central New York girl’s unique, adorable Halloween costume goes viral Read More 28 10, 2021 Identifying Sources of Lead in Drinking Water October 28th, 2021 Read More 21 10, 2021 Town of Manlius Scheduled Water Shutoff October 21st, 2021 This notice is to advise you that the Onondaga County Water Authority (OCWA) will be shutting off the water, in the [...] Read More 1 2 Next WATER ALERTS Water Alerts will appear only when active. What can I expect to see in this section? Water Interruption due to a Break in the Pipe Water Interruption due to Maintenance Work Notice of Cloudy Water Notice of Hydrant or Valve Maintenance Notice of Low Pressure Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate. No current water alerts ABOUT Mission & Vision OCWA Board OCWA Executive Staff Serving CNY How OCWA Compares Sources of Water The Early Years Awards and Recognition Employment at OCWA Freedom of Information Law PAY YOUR BILL Online Payment Policies Water Rates 2021 Water Rates 2020 Water Rates 2019 Water Rates 2018 Water Rates 2017 SERVICE Customer Rules Existing Water Accounts New Water Service Installation OCWA Hydrants (Policies/Rentals) Meter Guidance (Permanent/Seasonal) Backflow Prevention EDUCATION Education Program WaterSense WATER QUALITY Algae Monitoring Program Lead Flushing 2020 Annual Quality Report 2019 Annual Water Quality Report 2018 Annual Water Quality Report 2017 Annual Water Quality Report 2016 Annual Water Quality Report Pharmaceuticals & Personal Care Products Otisco Lake Watershed Survey GOVERNANCE Board Items Enabling Statute Financial Reports Policies Procurement Terms of Use E-Mail Us | 315-455-7061 After hours & weekend emergency answering service 315-475-7601