Afni, Inc. What We Do CHANNEL STRATEGIES CUSTOMER LIFECYCLE SOLUTIONS FEATURED SOLUTIONS Customer Engagement for a Changing World Long gone are the days of dictating the terms of when, where, and how customers can communicate with brands. Today, your customers are empowered. They use laptops, smartphones, tablets, and kiosks everywhere. At the touch of a finger, anytime of day, people have access to limitless information. With convenience comes the expectation of service everywhere, anytime, on their devices of choice. We're paying attention and are ready to put the right mix together for your business and its customers. We're thinking up new ways to do things online, over the phone, or behind the scenes. We combine our solutions and channel strategies so you get great performance. Plus, your customers will love you even more. Industry Expertise Gain from our industry expertise. Communications Insurance Healthcare OUR INDUSTRY EXPERTISE CHANNEL STRATEGIES Inbound and Outbound Voice Our call center agents help customers over the phone. We use the best technologies and award-winning training to create remarkable one-to-one connections with your customers. LEARN MORE Web Chat & Digital Engagement Your customers are online right now, looking for new products and information. When they have questions or need help, we jump in with personalized web chat and social media engagement. LEARN MORE Back Office Processing If your back office office processes cost too much or get in the way of moving your business forward, we can help. We’ll handle them, make things work better, and let you get back to what you do best. LEARN MORE CUSTOMER LIFECYCLE SOLUTIONS Customer Growth LEARN MORE Care & Loyalty LEARN MORE Consumer Collections LEARN MORE Insurance Subrogation LEARN MORE Featured Solutions First Party Consumer Collections: Digital Engagement When past due customers visit your website, we’re there to invite them to chat with us, so they can get their accounts paid. Discover More Inbound Insurance Subrogation Are you an insurance carrier looking for ways to efficiently manage subrogation claims from other carriers? Afni can make it easier. Learn More Afni at a Glance Privately held company In business since 1936 Midwest U.S. headquarters ~9,000 employees 24x7 operations PCI-DSS certified FDCPA, SSAE16, and HIPAA compliant LEARN WHAT WE DO HOME ABOUT WHAT WE DO INDUSTRY EXPERTISE NEWS AND RESOURCES linkedin twitter Google+ © 2021 Afni, Inc. All Rights Reserved. Privacy Policy Environmental Responsibility Policies Careers Contact Us