Home | About Us | Network | Members | Compliance | Population Health Your Rights Heritage Provider Network (HPN) members have rights and associated responsibilities in the course of their health care service delivery. All contracted health plans have formal statements of member rights and responsibilities. The following represents some of the rights a member has: Be treated with dignity and respect. Exercise these rights without regard to gender, sexual orientation or cultural, economic, educational, disability status, or religious background. Be provided with information about HPN, services, and the health care service delivery process. Be informed of non-emergent cost of care and receive an explanation of the member's financial obligations as appropriate, prior to incurring the expense (including co-payments, deductibles, and co-insurance) Examine and receive an explanation of bills generated for services delivered to the member and payable by member (e.g. non-covered services). Have 24-hour access to the member's primary care physician (or covering physician). Receive complete information about the diagnosis, proposed course of treatment or procedure, alternate courses of treatment or non-treatment, the clinical risks involved in each, and prospects for recovery in terms that are understandable to the member, in order to give informed consent or to refuse that course of treatment. Actively participate in decisions regarding the member's health care and treatment plan, regardless of cost or benefit coverage. To the extent permitted by law, this includes the right to refuse any procedure or treatment. If the recommended procedure or treatment is refused, and explanation will be given addressing the effect that this will have on the member's health. Receive reasonable continuity of care and be given timely and sensible responses to questions and requests made for service. Voice complaints or appeals about HPN or the care it provides. Make recommendations regarding HPN members' rights and responsibilities policies. Upon request, utilization management criteria used to authorize, modify, or deny health care services are available to the public. BFMC CCPN DOHC HDMG HVVMG LMG RMG SMG ADOC Contact Us Glossary Sitemap Privacy Careers © Heritage Provider Network, Inc.