LOG IN OUTAGE PAY BILL CONTACT Jackson, MI 30° RESIDENTIAL BUSINESS COMMUNITY COMPANY Emergencies and Safety Downed Power Line STAY AWAY from downed power lines. DO NOT TOUCH downed lines or anything they are touching. First Call 9-1-1 Immediately Call Emergency Services Then Call Us Call us at 800-477-5050 Smell Natural Gas? If you can smell gas -- get to a safe place outside BEFORE calling. DO NOT USE electronics, INCLUDING CELL PHONES, until you are safely outside. When Safely Outside, Call 9-1-1 Call Emergency Services When Outside Then Call Us Call us at 800-477-5050 General Emergencies First Call 9-1-1 Call Emergency Services Call Us 24/7 Call us at 800-477-5050 Hearing Impaired, Call 7-1-1 If You are Hearing Impaired, Please Call 7-1-1 for Assistance with All Emergencies. Safety Around Lines Safe Digging How to dig safely, whether planting a tree or digging a foundation. Learn More Construction Safety Vital safety principles for construction around electric and natural gas lines. Learn More Pipeline Safety Precautions we take when working on the natural gas infrastructure. Learn More Safety at Home Safety in Your Home Tips to Prevent Disaster Emergency Preparedness Steps to Take to Prepare for an Emergency Natural Gas Safety Natural Gas Safety Guide If you smell natural gas (a rotten egg odor) or suspect a leak: Leave the area immediately, go to a safe place, preferably in the fresh air. Don’t try to locate the source of the leak. Don’t use an electric device, even cell phones. When safely outside, call 9-1-1 first, then call us at 800-477-5050. Click here to learn more about natural gas safety in your community. Prevent Carbon Monoxide Poisoning More CO Safety Tips Important steps to protect you and your family Install a CO alarm Never use a generator indoors at home or work. Inspect your furnace annually Change air filters at least every other month Be sure your chimney and vent pipes are free of obstructions. Never use a gas stove or a charcoal grill to heat your home. Additional Safety Information Avoiding Scams Learn to Recognize Scams Identity Theft How to Protect Yourself and Report Identity Theft Energy Theft Reward for Information about Energy Theft Information for Emergency Officials Connect with our Public Safety Outreach Team RESIDENTIAL Billing & Payment Outage Center Residential Rates Programs & Services Save Money & Energy Renewable Energy Start, Stop Or Transfer Service Avoiding Scams Appliance Service Plan* Online Store Rebates BUSINESS Business Solutions Account Management Energy Efficiency Products & Services Avoiding Scams Renewable Energy Rate Plans News & Tips COMMUNITY Emergencies And Safety Corporate Giving Education Foundation Sustainability COMPANY Who We Are Careers Become A Supplier Clean Energy Economic Development Electric Generation Media Natural Gas Operations Trees And Power Lines GENERAL/RESIDENTIAL 800-477-5050 M-F: 7 a.m. - 6 p.m. Sat: 8 a.m. - 2 p.m. BUSINESS 800-805-0490 M-F: 8 a.m. - 4:30 p.m. © 2021 Consumers Energy Privacy Contact Terms Of Use Security Social Media Guidelines *Appliance Service Plan Is Not Regulated By The Michigan Public Service Commission. Appliance Service Plan Does Not Affect Your Regulated Utility Service.