COVID-19 – Support on your loan during the Covid-19 pandemic About Elderbridge Customer Support Open menu Useful Links Contact Us Covid-19 FAQ – Money worries Money worries After My Repayment Holiday Bank of England Base Rate General Information I am struggling or expect to have difficulties in making my monthly payments We will always do everything we can to support you through times of difficulty and have a range of options we can explore with you. If you are unable to find answers to your questions in these pages, please call 0345 8400 244 to speak to one of our advisers. Please be aware that you may experience longer than usual wait times whilst our servicing team deals with the high number of calls we are currently experiencing. In line with regulatory guidelines, we provided Payment Holidays in response to the Coronavirus outbreak. The deadline for requesting an initial Payment Holiday was 31st March 2021 and all Payment Holidays had to finish by 31st July 2021. Payment holidays are no longer available. If you are struggling to make your loan repayments, we are here to provide support. Please call 0345 8400 244 and provide as much information as possible, so we can help in the most appropriate way. Other help and support Please see the links below which are available to offer free debt advice Money Advice Service ww.moneyadviceservice.org.uk Step Change www.stepchange.org Citizens Advice www.citizensadvice.org.uk National Debt Line www.nationaldebtline.org What is the Financial Conduct Authority doing? We are following guidelines published by the FCA and other industry bodies. Details of the FCA guidance can be found here: www.fca.org.uk/consuers/mortgages-coronavirus-consumers Contact Us 0345 8400 244 customer.services@Elderbridge.co.uk Elderbridge Ltd. PO 908 Newport NP20 9NX Quick Links Customer Support Contact Us Useful Links Legal Information Corporate Website Terms & Conditions Privacy & Cookies Site Map Elderbridge is a wholly owned subsidiary of Target Group Limited