Home About Cabot Money Management Help & Support Sign in or register Frequently asked questions Helping you find answers to questions about Cabot Financial and your purchased debt. Here is a list of most frequently asked questions: See more FAQs What is Cabot Financial? Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We have offices all across the UK with our headquarters in Kings Hill, Kent. We help over 2 million customers manage their credit commitments. We are part of the Cabot Credit Management Group, who are authorised and regulated by the Financial Conduct Authority, and are members of the Credit Services Association. We operate to the highest regulatory standards and take pride in the way we engage with our customers. The interests of our customers and clients are at the heart of our business. We follow the Credit Services Association’s Code of Practice and Cabot Credit Management is a registered firm with the Lending Standards Board, committed to complying with the Standards of Lending Practice. These codes and standards are supported by policies and controls that support fair outcomes for everyone involved. Click here to view The Standards of Lending Practice Who has purchased my debt? Do Cabot Financial buy debts? As a debt purchasing company, we purchase portfolios of debt from credit providers, including banking, consumer finance, telecommunications companies, retailers, utilities companies and government agencies. The portfolios we purchase are made up of individual debts such as credit/debit cards, loans, hire purchase and many more. These debts aren't purchased on an individual basis, but as a collective. This means we cannot purchase a debt that a customer may have with another company. All debts purchased by Cabot Credit Management Group Limited (CCM Group) are owned by purchasing companies within the CCM Group. These purchasing companies use the CCM Group to recover debts on their behalf. In turn, the CCM Group appoints representatives, and companies both within and external to the Group to recover and/or administer a debt on its behalf. You will always be notified of the name of the organisations involved. CCM Group is authorised and regulated by the Financial Conduct Authority (FCA), and with the FCA’s permission, appoint representatives and operational companies to recover and/or administer debts on their behalf. Operational companies are permitted to carry out debt recovery and/or administration activities as a result of the CCM Group being authorised to appoint them as representatives by the FCA. The operational company, which is an appointed representative of the CCM Group, is Cabot Financial (Europe) Limited. Purchasing companies are exempt from being authorised by the FCA as they only own the debt, engaging CCM Group to recover and/or administer the debts on their behalf. The UK purchasing companies in the CCM Group are Cabot Financial (UK) Limited, Marlin Capital Europe Limited, MCE Portfolio Limited, MFS Portfolio Limited, Marlin Europe I Limited, Marlin Europe II Limited, ME III Limited, ME IV Limited, Marlin Europe V Limited, Marlin Europe VI Limited, and Cabot Financial Portfolios Limited. How long before a debt is written off A common misconception is that debt will disappear after 6 years once it has fallen off your credit file. In fact, unpaid debt never really disappears, the balance will remain outstanding. A debt isn't written off unless a creditor agrees you no longer have to make payments to the account and they will not pursue you for the outstanding balance. If an account is on your credit file, and your creditor has agreed to write off your debt, your entry will be reflected as a 'partial settlement' with a 'nil' balance. This shows that your account has been settled and the balance is no longer outstanding. If you would like your credit file entry updated to 'fully satisfied', you'll need to repay your balance in full. You can do this by making a one off payment for the full balance, or spreading the cost with affordable instalments. If you have an account that isn't showing on your credit file, that doesn't mean that your debt is written off. Your balance will still remain outstanding and your creditor can still pursue you for the balance owed. Why did I receive a Cabot Financial letter? If you've received a letter from us, then we have recently purchased your account and you've become a customer of Cabot. This means we'll be responsible for helping you manage your account. You may not realise just how many options you have to manage your credit commitments. Our team of Customer Consultants are here to listen to you and understand your situation. Together, we can put together a plan of action for your future. Get in touch today to start your journey to financial recovery: Get in touch I have some money but not enough to clear the balance. Can I make an offer? If you have amassed a sum of money that falls short of your balance, but you would like to see whether you can make a settlement offer, read on... Making a settlement offer, even if it’s not for the full sum owed, is possible. You have two options: Make an offer for repayment - Sign in and visit the 'make a settlement offer' page. You can find this page under 'Payment Options' in your sidebar menu when you click on 'My Account'. If you do not have an online account, you will need to register first. Aside from learning more about making a settlement offer, there are many reasons why it could be in your best interest to register for an online account with Cabot - discover them here. Talk to one of our Customer Consultants who are always on hand to help with your queries. If you are unsure whether to contact Cabot or not, you can learn more about the benefits of keeping up communication with us. If your account qualifies, the Customer Consultant will be able to apply a discount. In both instances, please note, this may be recorded as a ‘partial settlement’ on your credit record and may make it harder for you to get credit in the future. Your credit score is integral to successful money management and there are a number of ways you can improve your rating. What is a partial settlement? A partial settlement is an agreement between a debtor and a creditor to settle an account for an amount less than the actual debt owed. If your account is on your credit file then it will be updated as a 'partial settlement', which means there is no longer any money owed, but will reflect the debt was not paid off in full. What does partially settled mean to me? Your credit file will be updated with an outstanding balance of zero, but a note will indicate it was ‘partially settled’. This may negatively affect your credit score and also affect your ability to get access to credit in the future. What is a payment plan and how to set one up? Play video Use this video to help set up a payment plan A payment plan is a commitment between us that you’ll pay a certain amount back over an agreed amount of time to clear your account. It allows you to pay off your balance in a way that's manageable and affordable. Here's an infographic to help you set up your payment plan: . If you'd like to assess what you can afford first, click 'Help me make a plan'. If you need any help with setting up your plan, talk to us on live chat,* our Customer Consultants can guide you through step by step. *Our live chat is available Monday - Friday 8am-8pm, Saturday 9am-1.30pm Live chat with us How to pay off a County Court Judgment? If you’re issued with a County Court Judgment (CCJ), it’s important to pay off the judgment debt. Otherwise, you could end up facing more legal costs and other forms of enforcement activity. Here’s what you need to know. You receive a County Court Judgment (CCJ) when a court decides that you owe a creditor money. You’ll get a court order explaining how much you owe, who you owe it to, and the deadline for paying it. You’ll either have to pay off the whole amount at once, or in instalments. If you can, it’s best to try and pay all of what you owe as soon as possible. If you can clear the debt within one calendar month, you can avoid having the CCJ registered on your credit file. Play video Watch this video to find out what a County Court Judgment is What’s the best way to pay? You need to pay the business or person you owe money to, or their solicitor. Don’t accidentally pay the courts. It’s always useful to have proof of payment, so the best option is a bank transfer. Otherwise you can post a cheque. What if I’m paying in instalments? If you’re making lots of payments over time, ask your creditor about the best way to pay. It might be easiest to set up a Direct Debit or standing order if you can. What if I can’t afford to pay? It’s really important to stick to the amounts and deadlines set out in your CCJ. Otherwise you could be taken back to court, which will cost you more money. If you genuinely can’t afford the repayments set out by the court, you can ask your creditor to change the amount you pay each week or month. Alternatively, you can fill in an N245 application form and submit it to the court. You may have to pay a £50 court fee for this. You can also seek free debt management advice from organisations like PayPlan, StepChange, National Debt Helpline and Citizens Advice. What if I just don’t pay? If you fail to pay on time, your creditor can ask the courts to enforce the CCJ. They will have to pay a fee to do this, which will be added to what you owe. The creditor has several options available: 1. Issue a Warrant of Control (Using a court bailiff) A creditor can apply to the court for a bailiff to collect the debt. If the court agrees, it will issue a ‘warrant of control’, and bailiffs can come to your home to collect the money or seize goods to be sold to pay off your debt. You’ll be given seven days’ notice of the date of the visit to give you time to contact your creditor to arrange payment. You may be able to prevent them from coming by filling in an N245 application form setting out how you plan to repay what you owe. If your offer is accepted, the warrant will be suspended. If you miss future payments the creditor can request that the warrant is reissued. 2. An attachment of earnings order This is when the money you owe is deducted from your wages by your employer and paid directly to your creditor. The court will send you documents that you must respond to. If this is likely to leave you unable to pay your bills, contact a debt adviser such as PayPlan or StepChange for help. 3. A charging order If you own a property, your creditor can ask for a charging order to be secured against it. This means that when you sell your home, your creditor will be entitled to seek payment from the proceeds of the sale. If a debt is secured against your property, your creditor can still ask you to make payments toward the debt Make sure you get help from a debt adviser. What if I have other debts? If you have other judgments or debts, you can seek free debt management advice. These organisations may be able to assist you with setting up affordable payment arrangements with your creditors and provide you with information on the options available to you. You can browse through our frequently asked questions on our help and support page, where you can use the search toolbar to answer any queries you may have. If you haven't been able to find an answer on our help and support page, please get in touch with us. Get in touch Can't find what you're looking for? Have a look through our help and support page for more FAQs: See more FAQs Related articles CUSTOMER TESTIMONIALS "A caring company that helps customers" Before her experience with Cabot, Chloe felt as though she was “stuck in a hole”. But since paying off her debt, she feels “a lot happier”... Kay Choudhury 2 minute read MONEY MANAGEMENT Tips for successfully organising your finances Most people have heard of the new decluttering craze sweeping in the nation, is it time to do the same with debt? Kay Choudhury 3 minute read Make a quick payment About Us Money Management Support Policies Accepted payments Bank transfer Postal order Debit card Credit card Online banking PayPoint Cheque Standing order Direct Debit Download Our App Download the MyCabot App to sign in using TouchID and manage your account anywhere, anytime. Connect Visit Cabot Credit Management View Cabot Careers © 2021 Cabot Financial Cabot Financial (Europe) Limited is an Appointed Representative of Cabot Credit Management Group Limited which is authorised and regulated by the Financial Conduct Authority with firm reference number 677910. Cabot Financial (Europe) Limited is registered in England and Wales with Company No. 3439445. Registered Office: 1 Kings Hill Avenue, Kings Hill, West Malling, Kent ME194UA. Cabot Financial (Marlin) Limited is registered in England and Wales with Company No. 4618038. Registered Office: Marlin House, 16-22 Grafton Road, Worthing, West Sussex, BN11 1QP.