ABOUT US OUR BUSINESS INVESTORS MEDIA CAREERS CONTACT BUSINESS MODEL BUSINESS MODEL Focused on value creation Our focus Each of our trading divisions has scale and good market position, and is both profitable and cash generative. Click an area of the business model to find out more. Excellence in customer service Customer service is the number one priority. Whether it is reaching nine out of ten callers who have run out of fuel on the same day, delivering excellent service levels in food or delivering to farm within 24 hours when needed by farmers. FUELS FOOD FEEDS Our key strengths Industry leading customer service from 25 depots across the UK Scale delivers efficiency and value for commercial and domestic customers Delivery flexibility focusing on delivering to oil users who have experienced a run-out Supply agreements with major oil companies for security of supply and competitive pricing READ MORE ABOUT FUELS How value is created Customers Excellent service provided to 130,000 customers across the Group, the number one priority. 130,000 TOTAL CUSTOMERS (2020: 120k) Employees and community Year on year increase of 117 employees, investing in the local community and the future of NWF. 1,263 employees of whom 371 have been with us longer than 10 years. Shareholders Total shareholder return by the continued profitable development of our businesses through a combination of organic growth, capital investment and selective acquisitions. 7.2P TOTAL DIVIDEND PER SHARE (2020: 6.9p) WHY INVEST? VIEW OUR MEDIA FIND OUT MORE OUR BUSINESS Established in 1871, the Group has 150 years of experience in adding value to our customers’ businesses. READ MORE WHY INVEST? Our strategy is to deliver total shareholder returns by the continued profitable development of our businesses through a combination of organic growth, capital investment and selective acquisitions. READ MORE OUR MARKETS Risk reduction by operating in three significant, stable markets. READ MORE Covid-19 Risk Assessment NWF Group consists of 3 trading divisions Fuels, Food and Feed the results of the Covid-19 risk assessments are shown on the individual websites. Accessibility Terms Privacy Notice Cookie Declaration Sitemap Modern Slavery Statement Gender Pay Gap Sustainability Policy Tax Strategy General enquiries NWF Group plc Wardle Nantwich Cheshire CW5 6BP T: 01829 260260 © 2021 NWF Group plc Site designed and built by Design Portfolio