Menu REPORT A CLAIM Choose the Option That’s Right for You At MSIG, our goal is to make reporting a claim as convenient and easy as possible. In the event of a loss, you can report your claim by utilizing one of the following options: Calling our toll-free reporting number (866) 676-6872 Emailing NewLoss@msigusa.com Fax: (866) 329-6766 Using our Internet Claim Reporting System (InteractClaims) Utilize our Auto Mobile Reporting Scanner (auto claims only) What to Do Following a Loss(Non Cargo): Please gather and report the following information to MSMM: Specific location code (if applicable) Exact location of occurrence Date and time of occurrence Name(s) of injured worker/party/driver/property owner Pertinent addresses and phone numbers Description of how events transpired and any damage Medical provider information Witness information Stay in touch with your claims professional throughout the process. For more information, contact our Claims Service Center at (866) 676-6272 or email NewLoss@msigusa.com. INTERACTCLAIMS LOGIN What to Do Following a Loss(Cargo): For new cargo losses, please report the following information to MSMM: Insured’s name stated in the policy Policy Number Phone & email of person in charge of the claim Date, time and place of occurrence Type of incident and damage Exact location of damaged goods Shipping documents for damaged goods (Policy Certificate, Commercial Invoice, Packing List, Bill of Lading, Delivery Receipt, Photos, etc.) Stay in touch with your claims professional throughout the process. For more information, contact our Claims Service Center at (866) 676-6272 or email NewLoss@msigusa.com. INTERACTCLAIMS LOGIN Reporting Ocean Marine Claims outside USA Report a loss in foreign countries(except for Japan) Our Claim Agency Network Directory (except for Japan): REPORT A LOSS Report a loss in Japan E-mail: mcl@asai-ichikawa.co.jp, h-oyama@asai-ichikawa.co.jp, fujime@asai-ichikawa.co.jp REPORT A LOSS Quick Links Claims Claim Inquiry Important Claims Documents Claims Customer Service Claims Solutions Workers' Compensation Workers' Compensation Managed Care Workers' Compensation Posting Notice Claim Inquiry Our web-based application allows you to access your existing claim files in a secure online environment. Using Claim Inquiry, you can view status reports, claim notes and important financial information. LEARN MORE FAQs Learn the answers to some of our clients' most frequently asked questions. VISIT FAQ About Us Our rich company history is the foundation for your success. LEARN MORE WE'RE HERE TO HELP Contact MSIG Our offices are strategically located across the United States for your convenience and peace of mind. Whenever you need us, MSIG is nearby and ready to assist you. CONTACT US © 2021 MSIG Holdings (U.S.A.), Inc., All rights reserved. | Privacy Policy | Terms & Conditions BACK TO TOP