We are MSX Portfolio of services Innovations and Insights News and Events Careers Language MSXI Podcast: The impact of COVID-19 on parts sales and distribution How have automotive manufacturers adapted their parts wholesale strategies in response to the COVID-19 crisis? How can they retain and increase their penetration of the aftermarket? The traditional sales model for OEM wholesale parts is undergoing a transition. The emergence of electric and hybrid vehicles within the market, and the evolution of in-vehicle technology, have prompted OEMs to reassess their existing sales and distribution models to increase parts penetration. In 2020, the COVID-19 pandemic blocked supply chains and created social restrictions, driving customers to independent aftersales suppliers. Ultimately, the crisis accelerated the industry’s transition to a new sales reality. In this podcast, Andy Mills, MSX Global Product Director for the Parts and Service Channel, is joined by colleagues Tony Bartlett, Tony Dingman and Zehan Liang, to discuss the cause of this shift and share some thoughts on how OEMs can overcome these challenges to sustain and increase their position in the aftermarket. “The OEMs still have an advantage that the aftermarket will never have, they designed and built the vehicles that the independent shops are trying to repair.” Zehan Liang, SME Parts and Service and Business Development Manager, MSX International Podcast Speakers Andrew Mills Global Product Director Parts and Service, MSX [/vc_column] Listen Now Subscribe to our Podcast [/vc_column] Related Articles MSX Live-Racing towards an electric future MSX LIVE: Racing towards an electric future The automotive sector has witnessed a meteoric rise in the number of EV sales in the last 12… Click here to read more Collision Parts Podcast: A case for genuine parts: Combating the decline in collision repair revenue The pandemic has had a profound impact on the collision sector. Data… Click here to read more MSX live MSX LIVE: From a new reality to a faster future: Navigating the rapid road to digitalization for automotive businesses. Welcome and thank you for joining… Click here to read more Load more Warranty and Technical Warranty Solutions Technical Solutions Parts and Service Parts Solutions Service Solutions Channel Management Channel Management Fleet and Mobility Fleet Service Loyalty Solutions Fleet Remarketing Solutions Customer Engagement Digital Retail at OEM Digital Retail at Point of Sale We are MSX History and Milestones Customer Recognition Leadership Team Global Presence News Events Careers Contact details Contact Privacy and Policy Follow MSX International Subscribe to Benchmarker Contact E-Mail Contact LinkedIn Facebook Twitter Instagram Vimeo Newsletter Privacy settings We use cookies on our website. Some of them are essential while others help us improve this website and your experience. Essential Statistics External Media Accept all Save Only accept essential cookies Individual privacy settings Cookie Details Data protection Imprint