EN Support for Oracle Take control of Oracle roadmaps and IT strategy Overview Why Rimini Street Featured Clients Additional Resources Contact Us Optimize Investment in Oracle with Rimini Street Support Services Contact Us Break the cycle and eliminate over-spending on support for Oracle products Many Oracle support customers today are seeking new ways to sustain and grow the business in a challenging economy, often operating within fixed (or sometimes reduced) budgets and resources. Rimini Street independent, third-party support for Oracle products is a proven and innovative strategy used by hundreds of companies ─ an established alternative to expensive annual Oracle support fees (typically around 22% of net license fees). See how organizations have dramatically cut their annual Oracle support fees and received premium value in return with Rimini Street independent support for Oracle products. Software Supported Rimini Street provides support services for the following Oracle products. Why Rimini Street Rimini Street independent, third-party support for Oracle products reduces the total cost of maintenance and support for Oracle software by up to 90% while freeing up IT capacity to focus on strategic priorities without Oracle support services dictating client IT roadmap decisions. Better model Support existing Oracle applications and databases (including customizations) for at least 15 years without forced continuous updates with optional managed services to offload day-to-day support for Oracle software. Better people Better outcomes Comparison chart Beyond guaranteed savings, Rimini Street delivers a more comprehensive support experience for IT teams including industry-leading global tax, legal, and regulatory updates; custom code support at no extra charge; and full support of current Oracle releases for at least 15 years with no required upgrades or updates. Highly skilled, expert engineers who average 20 years of experience are primary contacts on the front lines, guaranteeing a response time of fewer than 10 minutes for P1 critical issues, 24x7x365, globally. In addition, Rimini Street provides strategic services to help plan and execute the Oracle IT strategy of choice, free from the vendor’s agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies. Support Features Rimini Street Oracle Premier and Extended Oracle Sustaining Support Services Application and documentation fixes No new fixes Operational and configuration support Installation and upgrade support No new upgrade scripts Global tax, legal, and regulatory updates No new updates Named, regional primary support engineer with an average of 20 years of experience Account management services 10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications Full support with no required upgrades Customization support Performance support Interoperability and integration support Full support of current release for at least 15 years from contract date Strategic Services Technical, functional, and application roadmap advisory services Cloud advisory services License advisory services Security advisory services Interoperability and integration advisory services Monitor and check advisory services Impact on Resources Significant reduction in operating costs (budget, people, time) Independence from vendor-dictated roadmap Featured Clients View All Clients Previous Next Additional Resources Previous WEBINAR The Hidden Costs Around Oracle Database Security Patches – and What You Can Do WHITEPAPER Understanding Comprehensive Database Security Next Move to exceptional, independent support for Oracle. 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