Home PROVO311 Government Departments City Services Community About Us I Want To... SNOW AND ICE CONTROL Snow plow drivers sometimes face obstacles that make their work more difficult. There are many things we can do as residents to help them be more effective. For example, when you see a snow plow, remember that the driver is in a large truck that is difficult to maneuver and may have less traction than you have in your car. Give the truck room to remove the snow. Passing the snow plow on a hill can be dangerous. Here are some other ways to help: Park cars in the driveway and not on the street. Remove parked disabled cars and basketball stands from the street before winter. Set garbage and recycling containers close to the curb and remove them from the street as soon as possible after they are serviced. As a reminder, clear sidewalks with one inch or more of snow within 24 hours. Clear driveway and sidewalk snow onto your property instead of the road to improve safety for everyone. Something I hadn’t realized before is that even though we call it snow removal, we can’t really remove the snow. The most we can do is move it. That’s a reality we all face. By working together, we increase not only the effectiveness of the crew, but also the safety of everyone who travels our roads and sidewalks. If you have any questions, concerns, or complaints about snow removal, call 801-852-6000 or 311 or complete our service request form and we will get in touch with you. Phases of Snow Removal First, the Monitoring Phase. The Police Department & Streets Maintenance monitor conditions as snow storm develops. Second, the Alert Phase. When snow starts to accumulate, the Streets Maintenance on-call Supervisor notifies the snow plow drivers of the need to report to work. Phases of Snow Removal Third, the Operations Phase. During the snow storm, the first priority is to sand and salt the collector roads, regulated intersections, hillsides, and curves. Next in priority are the secondary and residential streets. Fourth, the Next Day Phase. The day after the storm, the Streets Maintenance's responsibilities include clearing cul-de-sacs & business areas. Snow Removal Facts The longest continuous snow removal operation in the last 30 years was thirty-six hours. It takes a minimum of three hours to sand/salt the collector streets. The snow removal crew continues working on the collector streets until the snow storm ends. Snow Removal Facts It takes 24 hours to plow the entire city one time for a six inch snow storm. In an average winter, the city uses 1,500 tons of salt on its streets. A new snow plow truck with a sander/salt spreader is approximately $200,000 and is typically kept for 12-15 years before it is replaced. Snow Removal Policies In an effort to balance the costs and benefits of snow and ice control on Provo's streets, the City has a Snow Removal Policy. Learn more » Clearing Sidewalks The Provo City Code states that the owner, tenant or lessee of property must remove snow or ice from the sidewalks any time that the average snow depth exceeds one inch, or when snow or ice on the sidewalk presents an unreasonably dangerous condition. Most cities have a similar requirement. Learn more» Report a Snow Removal Issue Learn more» CONTACT INFORMATION Main Office - 311 (Inside Provo City Limits) Main Office - (801) 852-6000 (Outside of Provo) Additional Contact Info » HOURS OF OPERATION Monday - Friday 7:00AM - 6:00PM LOCATION City Center Building (North Entrance) 351 W Center St Provo, UT 84601 Copyright Provo City Corporation All Rights Reserved Website Development by Vision Internet