PROVIDER PORTAL: HOMEBRIDGE® FOR PATIENTS CareCentrix For Patients For Patients For information about COVID-19, click here. Philips CPAP and Ventilator Recall Information for Patients: Please direct your questions or concerns to Philips by registering on their website at www.philips.com/src-update or calling 877-907-7508. Pay Your Bill Online The easiest way to pay your bill is through our online patient portal. The patient portal allows you to safely pay your bill. You can pay from your checking account or debit/credit card (American Express, Discover, MasterCard, or Visa). Important Notice To pay your bill, only use this site: https://www.carecentrix.com/patients. No other external websites or bill processing organizations are authorized by CareCentrix for member billing or payment. PAY ONLINE By Phone Call us at 1-877-989-9059. Be sure to have the below ready: A copy of your bill. Your credit card or checking account information. Pen and paper to write down your confirmation number. By Mail Return the coupon at the bottom of the bill with your payment. Write your account number on the check. Do not send cash. Mail your payment to: CareCentrix PO Box 277947 Atlanta, GA 30384-7947 We’re here to help. Our goal is to answer your questions quickly. We will start with answers to common questions. If you don’t see the answer you need, please contact us. Through CareCentrix’s Nurse Coaching Program, we provide a holistic approach to your recovery that includes support for both clinical and social aspects of care. LEARN MORE Important Documents Authorization Form If you would like to sign an authorization form to release your Protected Health Information (PHI), you can access it below. DOWNLOAD Medicare Appointment of Representative Form If you need to sign a Medicare Appointment of Representative form, you can access it below. DOWNLOAD Financial Hardship Waiver Application If you need to download and print a copy of the CareCentrix financial hardship waiver application, you can access it below. DOWNLOAD Patient Rights and Responsibilities To view Patient Rights and Responsibilities, please click here. Non-discrimination Notice To view our non-discrimination notice, please click here. General Who is CareCentrix? My health plan works through CareCentrix to manage home health services. How does CareCentrix handle my home health orders? What is home health? I’d like to update my address, phone number, or other information. I’d like to update my information with my health plan. Who can get information on my account? How can I found out more about CareCentrix’s privacy practices? How do I notify CareCentrix if the patient is now deceased? Getting Started with My Care I’ve been told that CareCentrix will coordinate my home health, supplies and/or equipment. How do I get my services through CareCentrix? How quickly will I get my services? Does my doctor need to submit any special instructions or information when ordering Continuous Positive Air Pressure(CPAP) supplies through CareCentrix? How does my physician get a referral form? Will my insurance cover my home health services or home medical equipment? How can I get an estimate of what I may owe? What types of breast pumps are covered? When can I request a breast pump? What brand of breast pumps are available through CareCentrix if I am eligible? I'm having trouble logging into my account I’m having trouble logging into my account. What number should I call to get this resolved? Billing What methods of payment do you accept? When should I expect to see a bill from CareCentrix? Do I pay CareCentrix or the Provider? I need help understanding my bill. How can I obtain an itemized receipt? My HSA/HRA that requires an itemized receipt for proof of medical expense. I have a secondary insurance plan. How do I get my bill covered with my secondary insurance? Why were my services denied? How do I start an appeal for services denied? Equipment How do I return my equipment? Who do I call if my equipment is not working? Compliance Who do I contact to report suspected fraud or other illegal activity? Patient Requests & Forms SECONDARY COVERAGE INFORMATION Proof of payment request To complete a Personal health information (PHI) request form Documentation request Change of address Invoice or receipt request Request a refund General request Contact Information Regular Business Hours 8:30 a.m. – 6 p.m. EST General Inquiries Please call 1-800-808-1902 Pay Your Bill Please call 1-877-989-9059 Submit Orders via Fax 1-877-627-6688 FOLLOW US OUR SOLUTIONS Post-Acute Care Home Health & Home DME Home Infusion Home Sleep Palliative Care RESOURCES All Podcasts Whitepapers Webinars OUR COMPANY About Us News Careers Contact Us Report Fraud Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements If you have difficulty understanding English, we offer language assistance and interpretation services at no cost to you. For help, please call 1-844-359-5381. If you have hearing or speech loss and use Telecommunications Relay Services (TRS) or a Text Telephone (TTY), dial 711 to connect with a TRS operator. Español | 普通話 | 廣東話 | Tiếng Việt | Ayisyen Kreyòl | 한국어 | العربية | Polskie | Tagalog | Français | Pусский | Deutsche | اردو | ઓનલાઈન | Português | हिंदी | Albanian | Other Languages Access our non-discrimination notice. Sign Authorization Form to Release your Protected Health Information (PHI) . Sign a Medicare Appointment of Representative form. Access the Patients Rights and Responsibilities. Under the CareCentrix Utilization Management (UM) Program: 1) UM decision making is based on appropriateness of care & service and existence of coverage; 2) CareCentrix does not specifically reward practitioners or other individuals for issuing denials of coverage or service care; and 3) Financial incentives for UM decision makers do not encourage decisions that result in under-utilization. CareCentrix maintains a drug-free workplace. 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