Halifax logo Help Centre Branch Finder Register Sign In Home Online Services Register Download apps Things you can do Open Banking Protecting yourself from fraud More Extra security when you shop and bank online Make sure you're ready Like all other UK banks, we’ve added extra security checks when you use Online Banking. You will soon notice these changes when you shop online. These checks will happen when you: Shop online Sign in to Online Banking Add a new payee If you do any of these things, you may notice an extra step in security. This is because you’ll need to use two different ways of proving who you are. Your password and memorable information count as one way. The other way could be using your Mobile Banking app, getting a passcode sent to your mobile, or us calling your landline. It’s important that you’re ready for these extra steps, otherwise you might not be able to make your purchase or sign in. Extra security when you shop and bank online – Frequently asked questions How do I prepare? To make sure you’re able to complete these extra security checks, there are a few things you can do: Check and update your phone number so we’re able to text a passcode to your mobile or call your landline. When prompted, you can trust your device. Trusting your private and secure computer, laptop, tablet or mobile means we’ll know it’s you signing in. Download our Mobile Banking app to be able to quickly and securely confirm it’s you. It’s very important that we have your up-to-date telephone number. Find out how to update your telephone number online. Alternatively, you can visit your local branch or call us. Changes to shopping online When checking out purchases over a certain amount, you’ll notice the extra security during payment. The payment screen will ask you to verify yourself. You can do this through your: App: Use the app to verify your purchase. Mobile: We’ll text a passcode to your mobile phone, which you then enter on the payment screen. Landline: This will be an automated call to your landline, asking you to say a code which comes up on the payment screen. Changes to banking online When using Online Banking, you’ll notice the extra security during sign in. The screen will ask you to verify yourself. You can do this through your: Device: If you regularly use your computer, laptop, tablet or mobile for Online Banking, you can trust it. This helps us know it’s you signing in and not someone else. Mobile:We’ll text a passcode to your mobile phone, which you then enter on the sign in screen. Landline: This will be an automated call to your landline, asking you to say a code which comes up on the sign in screen. Extra security when you shop and bank online – Frequently asked questions What is 'Strong Customer Authentication'? expandable section Why are you adding these extra checks? expandable section How will this make online shopping and banking more secure? expandable section Want to know more? View more FAQs Print Email Share Please Enter to access social media links Back to top Product & services Bank Accounts Overdrafts Savings ISAs Credit Cards Loans Car Finance Mortgages Insurance Send money abroad Investing Wealth Management Retirement Travel Online Services Mobile Banking Online Banking Service status Help & guidance Bereavement help and advice Protecting yourself from fraud Privacy statement Getting started online Online Banking help Lost or stolen cards Managing your money Money Worries Proving your identity How to complain International Banking Lloyds Banking Group Halifax Media Centre Halifax House Price Index Halifax Communities Recruitment Help centre PPI complaints Get in contact Find us # expandable section Call us # expandable section Legal information Accessibility and Disability Cookies Sitemap Visit the Halifax Facebook page. Opens in a new browser tab. Visit the Halifax Twitter page. Opens in a new browser tab. Visit the Halifax Youtube channel. Opens in a new browser tab.