Login Home About Us » Our Services » Latest News » Work For Us Contact Us » How to Complain Medvivo takes great pride in the quality of services we deliver. However we recognise that occasionally things do not go according to plan. We value your comments and would like to hear from you when things go wrong - and right! Your feedback gives us an opportunity to review how we do things and to look at what we can do to make improvements. How do I make a complaint? In the first instance we would encourage you to discuss your complaint with a member of staff at the time so that immediate action can be taken to address your concern. If you prefer not to raise your complaint with the staff involved in your care, please get in touch with us by either calling 0800 6444 200, emailing mg.quality@nhs.net or writing to the following address: For the attention of the Quality Team Medvivo Group Ltd. Fox Talbot House Greenways Business Park Chippenham Wiltshire SN15 1BN Please note: The NHS is currently experiencing unprecedented demand due to COVID-19. The extreme pressures on our services require our clinicians to undertake patient care in order that we manage patients safely and effectively. Whilst we acknowledge your concerns are important, we do anticipate our response time for all complaints to significantly exceed our usual 25 working day timeframe. We will therefore endeavour to respond to your concerns in due course. Read more about how you can help us continue to develop and improve our services in our Comments, Complaints and Compliments Information leaflet, tailored for each area we cover: Bath and North East Somerset (BaNES) Swindon Wiltshire Additional Help and Support Patient Advice and Liaison Service (PALS): PALS can help if you need to turn to someone for help or advice about the care provided, please call PALS in confidence. If you need help with your complaint, please see the information below by area: Bath and North East Somerset* - Tel: 0300 123 2103 or 0300 013 4762 E-mail:BSWCCG.feedback@nhs.net Swindon - Tel: 0300 561 0250 E-mail: scwcsu.palscomplaints@nhs.net Wiltshire* - Tel: 0300 123 2103 or 0300 013 4762 E-mail: BSWCCG.feedback@nhs.net * Please note from 1st February 2021 for approximately 9 months, these PALS services will be handled by the Swindon service. Advocacy Services: Local, free and independent advocacy services, however they may be restricted by funding: Bath and North East Somerset - Tel: 0300 456 2370 Website: www.pohwer.net Swindon - Tel: 0300 303 1660 Website: www.voiceability.org Wiltshire - Tel: 0330 440 9000 Website: www.theadvocacypeople.org.uk Healthwatch: The independent national champion for people who use health and social care services. Visit www.healthwatch.co.uk/help-making-complaint. Your local Healthwatch is there to listen to what you like about services and what you think could be improved: Bath and North East Somerset - Tel: 0117 965 4444 Website: www.healthwatchbathnes.co.uk Swindon - Tel: 01793 497777 Website: www.healthwatchswindon.org.uk Wiltshire - Tel: 01225 434218 Website: www.healthwatchwiltshire.co.uk The Parliamentary & Health Service Ombudsman If you are not satisfied with the way in which we have dealt with your complaint, you have the right to request an independent review. The review is carried out by the Parliamentary and Health Service Ombudsman as they are a body independent of both the Government and the NHS. Address: Millbank Tower, Millbank, London, SW1P 4QP Helpline: 0345 015 4033. Online: www.ombudsman.org.uk/making-complaint Latest News Free Clinical Curiosity Workshop Newsletter: Issue 3 Interact Excellence Awards 2021 Prev Next Get Social Follow us on social media: Contact Us Medvivo Group Ltd Fox Talbot House Greenways Business Park Chippenham Wiltshire SN15 1BN 0800 6444 200 info@medvivo.com Our Accreditations Medvivo Privacy Notices | Accessibility | Disclaimer | Sitemap | Cookie Policy | Information Security Policy Statement Note: All our vehicles are fitted with dashboard cameras for the safety and security of our staff and members of the public. We are regulated by the Care Quality Commission. Copyright Medvivo 2021 Cookie consent This website uses cookies that help the website to function and also to track how you interact with our website. But for us to provide the best user experience, enable the specific cookies from Settings, and click on Accept.Read More PreferencesReject AllAccept All