SINCH NAMED A CPAAS LEADER IN IDC MARKETSCAPE LEARN MORE Close notification CTA Talk to an expert Menu SINCH FOR CUSTOMER SERVICE Engage customers on their terms, on their channels Serve customers on their preferred communication channels. Self-service, chatbot, phone, email, SMS, chat, video, messaging app – we've got it all! Talk to an expert Sinch named a CPaaS Leader in IDC MarketScape Download excerpt JOIN OUR HAPPY CUSTOMERS A cloud-based communications platform to simplify customer service Bring your legacy customer-service platform into the digital age Traditional on-premise systems are hard to integrate, costly to maintain, and problematic to update. Ain’t nobody got time for that! Simplify, cut costs, and deliver value with a cloud-based system. See infographic Engage customers on their preferred communication channels Deliver frictionless self-service Minimize hold times and transfers -improve FCR and C-SAT! Talk to an expert Excellent service at every step of your customer's journey 01 02 03 04 prev next Proactive service Reach customers with outbound communications. Enable automated call-backs, subscription renewals, outage notifications, surveys, appointment reminders, and more. Track campaign status and results. 89% Up to 89% customer retention rate with campaigns 3x 3x productivity improvement via predictive dialing Related products Campaigns Create and deliver personalized mobile messaging campaigns that transform brand experience. Learn more Chatlayer Scale your conversations using powerful AI chatbots and voicebots. Learn more Contact Let your customers chat with live agents via mobile messaging. Learn more Contact Pro Enable comprehensive omnichannel customer service experiences. Learn more The contact center offering from Sinch aligns our resources to our customers’ need at the right time. This allows us to maintain a competitive edge in the marketplace. Cris Franco Manager, Customer Technical Support, Yaskawa America Inc. See the benefits Boost customer satisfaction Every customer is unique. Skills-based routing ensures that each customer is connected to the best-suited agent, helping improve FCR. Allowing customers to contact you via their preferred communication channel further helps drive improved C-SAT. Boost customer retention Attracting new customer is more expensive than keeping existing ones. Using proactive service (such as automated reminders and notifications) together with post-call surveys, can help improve customer retention, leading to increased profitability. Cut service costs Giving customers access to self-service tools such as an IVR and chatbot can help deflect up to 50% to 80% of routine queries, saving money and freeing agents to work on higher-value tasks like cross-selling and up-selling. Insights Webinar May 1 2021 Building a successful mobile messaging strategy in 27 countries at once Register now Webinar Dec 9 2021 How to deliver next-level social CX on Instagram Register now Webinar Jun 7 2021 Personalization 2.0: How to excel in mobile marketing in 2020 Register now View all insights What are you waiting for? Transform your legacy contact center! Get in touch Try for free Home Talk to an expert Americas - Atlanta, GA, USA +1 470 300 8394 Mon-Fri 9am-6pm EST EMEA - Stockholm, Sweden +46 8 446 828 03 Mon-Fri 9am-6pm CET APAC - Singapore +65 315 83155 Mon-Fri 9am-6pm UTC Footer PRODUCTS SOLUTIONS COMPANY © 2021 Sinch All Rights Reserved Footer Utility Privacy Policy Security Messaging Compliance Cookie Statement Legal Terms Glossary Social LinkedIn Youtube Twitter Facebook Instagram Life is better with cookies. Most people would agree cookies make life better. For us, they help us make our site and marketing better. But if you don’t like cookies, that’s cool – you can let us know by clicking the settings button! Accept all cookies Cookie settings