Customer Support 01606 566 566 Sales 0800 0566 015 Stores Retailer FAQS Can't find an answer to your question? Call our Helpdesk on: 01606 566 566 Mon-Fri 8am-7pm, Sat 9am-5pm, Sun 9am-1pm As a Payzone retailer, you can provide a bill payment and top up service, as well as transport and ticketing, mobile phone and SIM, parcel collection, online gaming and gift cards. Here, you can find the answers to all of your questions from how to become a Payzone retailer to ordering more till rolls. Take a look at our retailer FAQs below and if we’ve not answered your question, call us on 01606 566 566. General What is Payzone Bill Payments? Payzone Bill Payments is an established company that enables retailers to offer a number of bill payment and top-up services in their stores, simply by installing a Payzone device. How do I become a Payzone retailer? What are the benefits of becoming a Payzone retailer? What is a Payzone SuperAgent? What services can a Payzone retailer provide? How will my customers know that I offer Payzone services? How do I make a formal complaint? I would like to refer a friend, how can I do this? Payzone Device Can I rearrange the installation date of my Payzone device? Yes. It is possible to rearrange the installation date of your Payzone device if it isn’t convenient for you. Simply call the Help Desk team on 01606 566 566 and we can find a more suitable time for you. Why did I not receive any training when my Payzone device was installed? Why won’t my Payzone device connect to Wifi? Why is my device showing a communication error? Do I need to insure my Payzone device? My Payzone device is damaged. How do I get a replacement? I already have an active Payzone device in my store but I would like another one. How can I request this? How do I switch off my Payzone device at the end of the day? Most Popular FAQs My customer has lost their receipt. Can I print them a new receipt or issue them a new pin? Unfortunately, this is not possible. Once the pin has been shown, we can’t refund or replace it. My customer did not receive their receipt due to a terminal fault. What action should I take? How do I order more receipt rolls? I’m a SuperAgent- how do I order more replacement gas cards and electricity keys? How do I terminate my contract with Payzone Bill Payments? How do I update my details or change my tenancy? Need to get in touch? Increase revenue and drive footfall. It's simple with Payzone. Sales: 0800 0566 015 Customer Support: 01606 566 566 Our customer support hours are: Monday - Friday 8am - 7pm Saturday 9am - 5pm Sunday 9am - 1pm (Bank holiday hours 9am - 5pm) You can contact Payzone Bill Payments Limited by writing to: Payzone Bill Payments Limited Unit 4 Triangle Court Cheshire Business Park Lostock Gralam CW9 7YL Full Name * Phone/Mobile number * Postcode * Valid email address * Please tick the box to confirm you are happy to hear from us. We won't share your details with anyone else. * Enquire now Payzone Find a Store Customers Retailers About Us Careers Commercial Hub Help & Support Customer FAQ's Retailer FAQs Contact Us Policies Privacy Policy Modern Slavery Policy Cookie Policy Terms and Conditions Customer Support:01606 566 566 Sales:0800 0566 015 Stay Connected Payzone Bill Payments Limited is a limited company registered in England and Wales under company number 11310918. VAT registration number GB 172 6705 02 | Finsbury Dials | 20 Finsbury Street | London | EC2Y 9AQ. By continuing to use our website you consent to use storing cookies. For more information see our Cookie Policy. You can also view our Privacy Policy here. Copyright 2021 | Payzone Bill Payments Limited OK By using our website you accept the use of cookies in accordance with our Cookie Policy.