Menu Bluewater Power Distribution MyAccount A+ submit I Want to... Accessibility Info Home > Accessibility Info In June 2005, the Accessibility for Ontarians with Disabilities Act 2005 received Royal Assent and became law. The new law requires the government to work with the disability community and both the private and public sectors to jointly develop standards to be achieved in stages of five years or less, leading to an accessible Ontario in 20 years. Standards will be set in both the public and private sectors to address the full range of disabilities – including physical, sensory, mental health, developmental and learning. Until these standards are in place, the Ontarians with Disabilities Act, 2001 will remain in effect. Bluewater Power will continue developing and implementing their accessibility plan with the above new law and future development of standards in mind. Accessibility Feedback Form Bluewater Power’s Accessibility Standards for Customer Service Policy Multi Year Accessibility Plan OUR COMMITMENT TO ACCESSIBLE CUSTOMER SERVICE PERSONAL ASSISTANCE Your guide dog, service animal or support person are welcome to accompany you on Bluewater Power premises to help you access our services. ALTERNATIVE FORMATS If you need our publications in a different format, just ask – our staff will be happy to help you. TRAINING AND COMMUNICATIONS Our staff members are specially trained to provide services and goods to persons with disabilities. We are prepared and willing to meet your needs. NOTICE OF TEMPORARY DISRUPTIONS Bluewater Power will give notice of temporary disruptions to services or facilities used by persons with disabilities. Notices will be placed in our facility as well as on the Internet as appropriate and advanced notice will be given where possible. ACCESSIBILITY REPORTS Under the AODA, organizations must make their Accessibility Reports available to the public. Click here to read Bluewater Power’s Self-Certified Accessibility Report filed with the Government of Ontario on December 19, 2014. 2017 Accessibility Compliance Report By January 1, 2014, you need to: Create accessibility policies and a multi-year plan Create policies and a multi-year accessibility plan to help you achieve your accessibility goals Tell your employees and customers about your policies Post the multi-year plan on your website in an accessible format By January 1, 2016, you need to: Make your public information accessible when asked The basic requirement is to let the public and your employees know that you will make written information and other forms of communication accessible, upon request. You could include a note on your website or promotional materials, create a sign or post a notice on a bulletin board. FEEDBACK PROCESS We will inform our customers of the choices available for them to give feedback. Feedback may be provided: in person by telephone/TTY in writing by email or by any other communication technology as required If customers with disabilities would prefer to give their feedback, and receive a response to it, using an alternate method than the one offered, they may request it. QUESTIONS? Save yourself a bit of time – see whether the information you’re looking for is in our Your Questions Answered section before you pick up the phone. FAQ CUSTOMER SERVICE (519) 337-8201 emailus@bluewaterpower.com Login to MyAccount Customer Service Power Outages Your Questions Answered Energy Conservation Conditions of Service 2021 Rate Application Major Outage Reporting Energy and Water Report and Benchmarking for Large Buildings FAQ About Us About Bluewater Power Careers Contact Us Before You Call — Your Questions Answered How do I understand my Bill? How do I pay my bill? How do I sign up for eBilling? More Copyright 2021 Privacy Policy facebook twitter