Members Employers Providers Brokers CARE MANAGEMENT Our Care Management team is here to help you make informed decisions to effectively manage your health and well-being. Care Management is one of the most effective ways Health New England is able to help our members better manage their health. Our Care Management program is designed to address the whole individual and includes appropriate interventions for members along the entire continuum of care; reducing health risks and improving health outcomes. Benefits of Care Management Care Management will help you get the care and services you need to manage your health and complex medical conditions. Care Management may also focus on specific concerns such as: Asthma Behavioral Health Chronic Obstructive Pulmonary Disease Congestive Heart Failure Coronary Artery Disease Depression Diabetes High-Risk Pregnancy Substance Use Disorder We can help identify community resources for your family and caregivers, help you navigate the complexities of the care system, and help you with referrals and other common care needs to help you stay healthy. Our program offers a team-based, member-centered approach, comprised of licensed nurses and social workers acting as clinical advocates. Programs are available for all of our members, regardless of age or type of health plan. We address cultural backgrounds and offer multilingual services when required. How it Works We identify members for our Care Management programs through claims data, physician referrals and/or self-referrals. When you are referred* to our program, a Care Coordinator or Care Manager will reach out to you to determine your care needs. Once you are enrolled into a program, your Care Manager will develop an individualized care plan specific to your unique care needs and help you manage your health conditions and risk factors through regular phone calls and check-in appointments. Available Programs Behavioral Health Complex Care Management Care Coordination Disease Management Getting Started If you or any of your family members are interested in Care Management, help is only a call away. You can enroll by calling our Care Management team today at (800) 842-4464 or (413) 787-4000, ext. 3940. You can also enroll by completing our Referral Form and submitting it back to us by mail or fax: Mail:Health New England Attn: Care Management Program One Monarch Place, Suite 1500 Springfield, MA 01144-1500 Fax: (413) 233-2700 *Care Management is not mandatory. If you receive a call from a Care Manager, you have the ability to opt out of the program. We encourage you to take advantage of this resource to help you manage your health and well-being. Health New England One Monarch Place, Suite 1500 Springfield, MA 01144 - 1500 Hours of Operation: 8:00 a.m. - 5:00 p.m. Member Services Hours: 8:00 a.m. - 6:00 p.m. Monday - Friday Walk-In Hours: Due to COVID-19, we are not accepting walk-ins at this time. Contact Member Services Direct Line: (413) 787-4004 Toll Free: (800) 310-2835 TTY: 711 Privacy & Disclaimer Statement Notice of Privacy Practices Interoperability APIs HNE Associates Copyright © 2021 Health New England, Inc. All Rights Reserved Members Employers Brokers Providers Interoperability APIs