CHOOSE LOCATION GROUP COMPANIES CONTACT US CAREERS Your CPM Our People About Us Solutions Our solutions Customer experience CPM offer bespoke engagement solutions across every stage of the customer journey. We deliver a personalised, effortless and consistent customer experience at every touchpoint. GET STARTED Customer experience Delivering a seamless experience We’re customer experience innovators. By harnessing the power of digital capabilities and human contact in everything we do, we deliver high skill, customer-intimate teams. The result? A seamless experience that turns repeat customers into lifetime customers. We offer three core customer experience solutions. Choose the one that works for your business or blend them for a bespoke solution. Customer service outsourcing Our highly trained agents provide omnichannel customer care across both traditional and digital channels, creating connections that last. EXPLORE Multilingual customer support CPM’s multilingual specialists provide international customer service support across 26+ languages. EXPLORE Technical support Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service. EXPLORE Customer service outsourcing Our high skill teams are ready to create meaningful conversations with your customers. Using the customer’s preferred communication channel, whether traditional or digital, they’ll drive satisfaction and engender brand loyalty. CPM's award-winning outsourcing capabilities include consumer carelines, multilingual customer support and eCommerce support through to first-line technical support, order management, sales support and relationship management. ENQUIRE NOW Multilingual customer support Our people speak your language, perfectly. In fact, we speak 45 world languages. All our customer support specialists are native or mother tongue standard speakers, ensuring that they deliver superior service to your customers with each engagement. With a language coverage spanning EMEA, Americas and Asia Pacific, CPM can offer a truly global reach. We match the talents of our people with your markets and preferred delivery models, creating a bespoke solution that works for you. ENQUIRE NOW Technical support This is a professional technical support service with a difference. It’s delivered with that all-important customer-oriented approach. CPM offers first-line service desk and second-line technical support services across 26+ languages. In addition to phone and email channels, our specialists are also trained to handle social media, live chat and video engagement. In short, we enable you to go the extra mile for your customers and deliver truly customer-centric technical support. ENQUIRE NOW You’re in good company CPM is used and trusted by the world’s best: The CPM Group Introducing you to the CPM group Creating meaningful connections between brands and customers. Anytime. Anywhere. DISCOVER MORE Technology, measurement and insight solutions that drive smarter, more profitable decision making. DISCOVER MORE Creating experiences and events that connect brands, people – and a moment in time. DISCOVER MORE ‹ › Get in touch How can we inspire you? Let's start talking Company Name Nature of Enquiry* Job Application New Business Opportunity Location Of Activity* France India International (Contact Centre) International (Field Marketing) Ireland Italy Netherlands Other Singapore Spain Thailand United Kingdom USA Where did you hear about CPM? 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By clicking submit below, you consent to allow CPM Group to store and process the personal information submitted above to provide you the content requested. Introducing ACTiON from CPM Consumers now expect seamless integration of reality and the digital world. And that’s what we’re delivering. A video solution where anyone online can get immersive face-to-face advice, training or customer care - wherever and whenever they want it. Our solution comprises ACTiON, our new v-commerce platform, media-trained experts, AV kit and even branded studio spaces. It’s the ultimate one-stop-shop. EXPLORE ACTiON © CPM Group 2021 Privacy Policy Terms of Use Cookie Policy GDPR Policy Gender Pay Gap Modern Slavery Cookie Settings