Reception News The company Individuals Professionals Help and advice Recruitment Our jobs Our offers Customer Area My customer area Recruitment Our jobs Our jobs SERV'élite has more than 210 employees, 16 agencies spread across France, 7 Regional Departments and a Headquarters. Discover some of the trades that make up the richness of our company: SERVICE TECHNICIAN The after-sales technician ensures the proper execution, with our private customers, of after-sales technical visits: maintenance, commissioning, repairs. He (she) establishes or maintains good commercial relations with clients. He (she) proposes and markets the service and product offerings of the company. He (she) regularly refers his / her activity to his / her RTS for the technical elements and to the assistants for the administrative elements. COMMERCIAL ASSISTANT) The sales assistant provides the telephone reception, he (she) is the first point of contact for customers but also for technicians whose daily planning he / she manages. He (she) plans interventions and performs administrative tasks. SECTOR TECHNICAL MANAGER (RTS) The Sector Technical Manager ensures the proper execution of technicians' interventions and guarantees the quality of service provided to customers. He (she) supervises a team of technicians by monitoring their activities, organizing and leading information meetings, accompanying technicians during tours or re-interventions and monitoring inventories and optimizing stocks vehicles. He (she) intervenes on difficult files and expertises and he (she) provides assistance for the processing of complaints. ADMINISTRATIVE MANAGER (VE) The Administrative Manager ensures the proper functioning of the "telephone reception" pole. He (she) manages a team of assistants by monitoring their activities, organizing the distribution between Front Office and Back Office and managing emergencies in relation with the Technical Sector Managers. He (she) follows the activity of the Assistants pole thanks to a dashboard. Who are we ? The BDR Thermea group Qualified professionals A certified company Individuals Service offers Regulations Contact us Professionals In the residential In the tertiary sector Contact us Help and advice Recruitment SERV'élite, the benchmark after-sales service of the BDR Thermea group, specializing in the maintenance and upkeep of heating systems for the De Dietrich, Oertli, Chappée, Ideal Standard, Sofath and Brötje brands. SERV'élite offers contracts tailored to your needs and undertakes to offer you an efficient heating system that ensures your well-being, respects the environment and guarantees your comfort. Choosing SERV'élite means opting for quality after-sales service with qualified professionals close to you. Legal Notice Terms and conditions