Public Sector Public sector organizations are under pressure to deliver more for their citizens, from seamless digital services to policies and programs that address complex problems, societal challenges, and crises. BCG helps the public sector improve how it operates so that it can meet, and surpass, these expectations and their goals. OUR PUBLIC SECTOR SERVICES Economic Development Defense and Security Reskilling Workforce Cities of the Future Digitizing Government Services Education Climate and Environment Mobility Infrastructure Health Care Systems At a time when providing better outcomes for citizens means being responsive, agile, and able to devise creative solutions to complex problems, many public sector organizations remain hierarchical and bureaucratic. They’re built for another era. To perform on all fronts—from providing basic services to citizens to solving the most pressing societal challenges and responding to crises—governments need to transform how they’re organized and how they operate. Presidential Transitions Regardless of an election’s outcome, candidates, federal agencies, and government institutions have their work cut out for them—well beyond Election Day. LEARN MORE ABOUT MANAGING A PRESIDENTIAL TRANSITION How BCG Helps Transform Public Sector Organizations BCG’s public sector consultants support governments around the world by bringing together our insights and capabilities from the private sector and decades of experience supporting public sector clients. We’ve completed more than 1,000 projects in the public sector over the past five years. Transforming complex public sector organizations to respond to today’s challenges starts with defining a bold vision for large-scale change along with a set of projects and initiatives—carried out over a sustained period—to achieve that outcome. This transformation often involves becoming more digital, agile, and responsive to the public while attracting and retaining the right talent and managing budgets. Business Transformation Building on BCG's transformation framework, our public sector transformations place special emphasis on ensuring organizations have the right delivery models to achieve their vision, along with the buy-in of stakeholders and the mechanisms and communication strategies necessary to maintain support throughout the transformation journey. Supporting Expertise and Offerings Transformation in the Public Interest. To build for the future, public sector organizations must focus on process, progress, transparency, and—especially—people. Digital We approach public sector digital strategy and implementation with a wide lens. Embracing new technologies, such as AI and blockchain, is only part of the story. Real digital transformation also requires changes to organizational structures, capabilities, governance, work processes, and culture. BCG's Center for Digital Government helps make digital transformation in the public sector—and better experiences and outcomes for citizens—a reality. Supporting Expertise and Offerings Digital Acceleration Index for Governments and Public Sector. The Digital Acceleration Index (DAI), BCG’s comprehensive benchmarking tool, assesses a government’s or a country’s digital maturity and identifies opportunities to accelerate the digital transformation journey. People and Organization A government’s existing talent base is one of its greatest assets. Equally important is the need to attract and retain talent that has skills for the digital age. BCG works with public sector clients to develop world-class people and organizational capabilities by building agile organizations, supporting leadership development, managing change, and undertaking HR transformations. Supporting Expertise and Offerings Smart Simplicity in the Public Sector. BCG’s Smart Simplicity approach helps simplify organizations, taking a systematic view of the challenges that go along with complicatedness and creating norms that promote the behaviors that will help an organization achieve its mission. Cost, Operations, and Procurement We help public sector institutions at all levels—federal, state, and local—do more with less by designing cost and productivity optimization plans, streamlining or creating new processes to manage costs, delivering higher productivity and quality through lean approaches, and professionalizing the procurement function. Supporting Expertise and Offerings Optimizing Government Procurement. When used in conjunction with conventional procurement approaches, market-informed design and sourcing (MIDAS) can help improve public sector procurement, generating greater financial and nonfinancial value. BCG’s Public Sector Consulting Experts Vincent Chin Managing Director & Senior Partner; Global Leader, Public Sector practice Singapore Danny Werfel Managing Director & Partner Washington, DC Trish Clancy Managing Director & Partner Canberra Sharon Marcil Chair, North America Washington, DC Christopher Daniel Managing Director & Partner, Middle East Dubai Harish Hemmige Managing Director & Partner Washington, DC MEET MORE OF OUR PUBLIC SECTOR EXPERTS Our Public Sector Consulting Work with Clients We are invested in understanding how our work, and the work of our government clients, delivers positive impact to citizens. It’s one of the reasons why we founded, and continue to support, the independent Center for Public Impact. We’re also focused, of course, on the impact we’ve helped generate with our clients. Examples include: Becoming a Public Sector Powerhouse BCG partnered with a government agency to increase the efficiency of its business processes. Learn how enabled leaders can drive change Adapting a Public Sector Agency to New Challenges Continued economic growth and the need to be adaptive and agile in a 21st-century environment led a government treasury agency in Asia to transform its organization and operations for the future. A change framework helped ensure long-term success. Read the story Featured Insights on the Public Sector The Global Trust Imperative BCG’s Global Trust Imperative report conveys the voice of the customer on digital government services and provides insight into opportunities to improve service delivery and increase trust. Transformation in the Public Interest To build for the future, public sector organizations must focus on process, progress, transparency, and—especially—people. A Five-Step Agenda for Smarter Government Spending Many public sector agencies face financial strain after the COVID-19 pandemic. Here are the best practices for reducing expenses while raising efficiency and effectiveness. Recasting Government in the Wake of COVID-19 Four organizational imperatives will help governments meet constituents’ evolving needs. How Governments Can Galvanize Their Nations for the Rebound Governments must start planning for a post-COVID-19 world that brings bigger benefits to more of society and business. Three priorities stand out. Perspectives on Public Sector Excellence How Governments Can Restructure to Better Serve Citizens Government Service Is Customer Service Digital in the Public Sector How Governments Can Overcome the Challenge of Providing More For Less It appears your browser does not support JavaScript or you have it disabled. BCG.com will work better for you if you enable JavaScript or switch to a JavaScript supported browser. Play Video How Governments Can Restructure to Better Serve Citizens The most progressive governments are restructuring to provide citizens with end-to-end services through a single point of contact. NEXT SECTION: LATEST THINKING Explore BCG's Latest Thinking on the Public Sector FOLLOW US Belgium | EN © 2021 Boston Consulting Group Careers Contact Subscribe Alumni About Offices Privacy Policy Terms of Use Sitemap Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. Public Sector OVERVIEW LATEST THINKING EXPERTS LOG IN