Spanish My account gijon.es Electronic office city Hall Virtual office Electronic office TECREA Participatory Budgets Organization chart government Bulletin board Municipal employment tax authorities Contractor Profile Publications Download forms Scholarships and grants Transparency and open data Repertoire of resolutions Municipal file Citizenship Service Guide Network of citizen service offices Network of integrated municipal centers Telephone Attention Citizen card Cashiers Virtual office Claims and Suggestions District Councils and Associations Pets Internet Rural Area Gijon 2.0 Get to know our portals Electronic newsletters Open data Social media RSS Mobile apps The city History Greetings from the Mayor What to do in Gijón How to get Weather Images of Gijón Web cams Street map Twin Cities You are in: Gijon Homepage Claims and Suggestions Start procedure Procedure description Guarantee citizen participation and improve the functioning of municipal services, by submitting suggestions and complaints from citizens. Once the request is received, it is referred to the responsible service to issue a response proposal that later the Municipal Office of claims and suggestions raises or not definitive and responds to the person who formulated the letter. Complaint / claim: Written to highlight delays, neglect or any other type of irregular action that is observed in the operation of municipal services. Initiative / suggestion: Written to improve the quality of municipal services, for the simplification or elimination of unnecessary procedures or for the adoption of any measure that entails a greater degree of citizen satisfaction in the relationship with the City Council. Complaint: Written communication communicating a situation of infringement of the legality for the follow-up of which it is necessary to initiate an administrative file in accordance with a procedure that is foreseen in the legal system. In this case, use this link (general purpose form). Subject Municipal competence matters and operation of services. Who Any natural or legal person. Regulations in force Action protocol for collecting and monitoring suggestions and complaints. Document download. Organic Regulation of Operation. Document download. Previous requirements No requirement is specified. Documentation to present Application (form model P010050.01) Where Citizens attention offices Municipal complaints and suggestions office. Request channels Telephone 985.18.10.10 Web Telematic presentation is allowed within the Citizenship / Complaints and Suggestions / Telematic presentation / section. Choosing the option complaint or suggestion and covering the mandatory fields of the form.Telematic presentation Consultation Face-to-face At any of the citizen service offices and at the municipal complaints and suggestions office itself, by filling in form 07.01 for complaints and suggestions. Mailbox, through the agenda of the integrated centers. Fax 985181182 SHARE: Tweet related services Municipal information Write to the Mayor First issuance of the Citizen Card Electronic payment of tax bills, fines, etc. Activation / Recharge of the Citizen Card Read more Portals www.gijon.es Aquarium Water Bus Environmental care Culture sports job film Festival Gijón Immigrant government tax authorities Equality Boost Companies Botanical Garden Youth Environment Social services Jovellanos Theater Transparency and Open Data sightseeing Town planning living place All Gijón City Council Plaza Mayor nº1 - 33201 Gijón CIF: P3302400A Information: (34) 985 181 105 Legal document Information request Accessibility Web map Agree with: HTML5 | CSS 3.0 W3C WAI-AA | W3C Member