UCL Home Prospective students Current students Staff Give IOE STUDENT HELPDESK Home Home IOE Student Orientation Learning and Teaching Programme Services Student Support Your Student Record Extenuating Circumstances Get Involved A - Z Home IOE Student Orientation Learning and Teaching Programme Services Student Support Your Student Record Extenuating Circumstances Get Involved A - Z UCL Home IOE Student Helpdesk Welcome to the Institute of Education The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at UCL's Institute of Education. *** latest news *** ID card collection ‘You will be able to collect your ID card from a hub on campus. You can book a timeslot to collect your ID card when you receive your enrolment confirmation and you’ll be sent a confirmation email once you’ve booked a slot, which will confirm where you should go and what you should bring with you and must show this confirmation email when you come onto campus to collect your ID card. It is very important that you only attend at the time specified, not before or after, to help us manage the number of people on campus safely.’ ***** What we do Do you need help with an authorised absence? or getting your prior learning credits approved? Or do you need more time on an assignment? For a comprehensive list of support and guidance on services available (from what we offer, to help available elsewhere at UCL), then please head over to Your Student Record. For mental health and wellness, please see our Student Support and Wellbeing page. How to contact us Due to Covid-19, the access to IOE Student Helpdesk is limited. Whenever possible, please email us as this will be the quickest way to deal with your query. Extenuating Circumstances: ioe-ec@ucl.ac.uk Changes to your student record: ioe-studentcasework@ucl.ac.uk Complaints: ioe.feedback@ucl.ac.uk Student Voice/Student Reps: teamioe@ucl.ac.uk Programme-specific queries: please contact your Programme Services team Another query? No problem, just contact us on ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days. You can also phone us during office hours from Monday to Friday 9-5 pm on 0207 6126674. Our Opening Times We are available to answer your queries by email or on the phone - please note that during busy times there might be a slight delay in our response: Monday 9.30 am to 5.00 pm Tuesday 9.30 am to 5.00 pm Wednesday 9.30 am to 5.00 pm Thursday 9.30 am to 5.00 pm Friday 9.30 am to 5.00 pm Where we are IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL. Please note we are working remotely due to Covid-19 View Map UCL Campus Maps Public Transport Options Visitors with Disabilities Quick Links Extenuating Circumstances: Extension requests and other forms of mitigation. Tier 4 Visa Help: Find out what you need to do to ensure your visa is in order. Interruption of Study: Request to take a temporary break from studies. Programme contacts: Key programme contacts, including your Programme Administrator Reset your password: Having difficulties logging in? Reset your password here. Log on to Moodle: Access Moodle, UCL's virtual learning environment. Teaching timetable: Access module, programme and personal timetables. Portico: Access your student record. Email: Access your UCL email account. UCL Go!: UCL Go! is an app for students to access UCL University and Union information directly from their mobile devices. ***News Feed*** UCL Grand Challenges Doctoral Students' Small Grants Applications are now open for the UCL Grand Challenges Doctoral Students' Small Grants scheme 2021-22, with up to £2500 available in funding for doctoral students from different disciplines to work together. Grand Challenges will be hosting an optional virtual sandpit the w/c 15 November – the deadline for expressions of interest for this is 23.59 on Tuesday 9 November. The deadline for Small Grants applications is 23.59 on Friday 10 December. Turing Scheme - Call for applications – deadline 30th November 2021 We are delighted to open a call for applications for current IOE MA and PhD students to spend a period of time abroad to take part in internships, work experience or data collection activities. The funding should provide IOE students the opportunity to develop their research skills, conduct data collection to support their dissertation/research project or take part in work experience relevant to their programme of studies. New IOE Library Opening hours A prayer and contemplation room is available at the IOE (20 Bedford Way) in Room 794 - Code C6783Y Please note the following information: Strictly two students inside at any time. Mask should be worn in the room and they should use the hand sanitiser upon entry and exit Users should not to congregate for long periods as it is to be used by the entire faculty Latest Coronavirus update You can also follow us on Instagram, Facebook and LinkedIn. 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