News Events Publications Media Donate Home Our service Get involved About us Join our team Contact us Home > Our service > Patient Transport Service (PTS) Patient Transport Service (PTS) Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Share this page What is PTS? Our patient transport service helps eligible patients get to and from healthcare appointments. Are you eligible? There is a set eligibility criteria that you would need to meet in order to use the service. Make a booking Making a booking is simple and easy and can usually be done through our booking centre. Cancelling a booking It's really important you cancel your booking if you no longer need us so we can get to those who do. About your journey Knowing what to expect from your journey can make going to hospital that little bit less daunting. Escorts In certain circumstances you may be able to have someone accompany you on your journey. Renal dialysis and cancer patients Renal dialysis or cancer patients may have more complex needs so we offer a specialised service. Alternative transport If you're not eligible for our patient transport service there may be other transport options available. Quality standards Find out more about how the performance of our patient transport service is measured. Information for healthcare professionals Find out more about how our patient transport service performance is measured. Mobility guide It is essential that the correct mobility is booked to ensure suitable transport is provided. PTS and COVID-19 You may notice some changes when travelling to and from your healthcare appointment. Contact us General enquiries 0345 112 0999 These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111. How to find us Directions to our offices Help Privacy policy Freedom of Information Contact us Green Room © Copyright 2021 North West Ambulance Service NHS Trust . Lovingly crafted by Mixd