Search Residents Business Government Services Discover How Do I... HomeGovernmentCity GovernmentDepartments & OfficesContact Center 311 Contact Center Ask a Question or Request a Service with 311 The City of Newport News is proud to offer a 311 Contact Center to our residents. Through this service, residents can request a city service or ask questions about city-related issues online, by phone or email, or with our 311 mobile app. Listed below are the requests you can submit online and on our mobile app. If you don't see the service you need, call us at 757-933-2311 or by dialing 311. Contact Us 311@nnva.gov Phone: 757-933-2311 Hours Monday - Friday 7 AM - 6 PM Download Our App ONLINE PHONE MOBILE APP The following city services (by topic) are currently available online: Damaged Trash Container Storm Drain or Ditch Issues Street Repairs Street Obstructions Streetlights Tall Grass or Weeds Traffic Signs Traffic Signals City Website Feedback » Submit a Service Request NNVA 311 Mobile Application FAQ NNVA 311 Mobile App Terms of Service 311 FAQs Contact Us 2400 Washington Ave. Newport News, VA 23607 Phone: 757-933-2311 Email: 311@nnva.gov Emergency: 911 Police non-emergency: 757-247-2500 Freedom of Information Act Stay Connected Facebook Twitter NN ALERT More ways to connect Accessibility Privacy Notices Social Media Posting Policy Translate Report a Website Problem Government Websites by CivicPlus®