LOG IN OUTAGE PAY BILL CONTACT Jackson, MI 30° RESIDENTIAL BUSINESS COMMUNITY COMPANY Start, Stop or Transfer Service Moving is Hard. So We Make Getting New Service Easier. Start Service Start or Add to Your Service Transfer Service Moving Within Our Territory Stop Service Moving Away or Stopping Service Should You Start, Transfer or Stop Service? Start Service If: You are a new customer moving into our service territory within 30 days. OR your roommate is moving out within 30 days and you need to put service in your name. Transfer Service If: You are a current customer moving from one address to another in our territory, and the date of both moves is within the next 30 days. Stop Service If: You are moving out of your home within the next 30 days and do not need to set up new service with us. Note: We assign a 30 day limit due to the likelihood of closing/moving date changes outside of that window. Frequently Asked Questions When should I choose Start Service? When should I choose Transfer? What should I expect as a new customer? I have a payment plan at my old address, will it automatically transfer to my new address? I received a confirmation number for my move. Do I also have to provide my ID and lease information? I currently use automatic payments. How do I continue them at my new address? When will my final bill be available for the home I am moving out of? Why can’t I transfer service out of someone else’s name and into mine? My landlord needs confirmation that I started service. How can I show that to them? How to Save Money in Your New Home Discover how you can save energy in your new home, and cut down on hidden costs New Service Need a meter, electric or natural gas line, or temporary service for new construction? Click the blue link below to explore the process and the pitfalls you can avoid. How to Get New Service Gas Service Retirement Need to permanently stop service or put it on hold? We’ll make it happen. Learn More How We Keep Your Information Safe Keeping your information safe is important to us, which is why we follow the standards outlined by the Fair and Accurate Credit Transactions Act (FACTA) OUR COMMITMENT TO THE FAIR AND ACCURATE CREDIT TRANSACTIONS ACT RESIDENTIAL Billing & Payment Outage Center Residential Rates Programs & Services Save Money & Energy Renewable Energy Start, Stop Or Transfer Service Avoiding Scams Appliance Service Plan* Online Store Rebates BUSINESS Business Solutions Account Management Energy Efficiency Products & Services Avoiding Scams Renewable Energy Rate Plans News & Tips COMMUNITY Emergencies And Safety Corporate Giving Education Foundation Sustainability COMPANY Who We Are Careers Become A Supplier Clean Energy Economic Development Electric Generation Media Natural Gas Operations Trees And Power Lines GENERAL/RESIDENTIAL 800-477-5050 M-F: 7 a.m. - 6 p.m. Sat: 8 a.m. - 2 p.m. BUSINESS 800-805-0490 M-F: 8 a.m. - 4:30 p.m. © 2021 Consumers Energy Privacy Contact Terms Of Use Security Social Media Guidelines *Appliance Service Plan Is Not Regulated By The Michigan Public Service Commission. Appliance Service Plan Does Not Affect Your Regulated Utility Service.