HOME ABOUT US PROGRAMS GET INVOLVED EVENTS A private nonprofit agency dedicated to serving San Bernardino County since 1965. Donate Join Our Team Utility Assistance HEAP assistance is provided in the form of a credit on your utility bill for gas, electric, wood, or propane. Eligible applicants whose utilities are sub-metered or included in their rent will receive a check for the total amount they are eligible for. Credits are paid out directly to the utility companies, or wood and propane vendors. There are three ways by which you may obtain assistance: Emergency Utility Bill Assistance Non-Emergency Utility Bill Assistance Wood or Propane Purchase Assistance Homeowners or renters may qualify for utility assistance if they meet the following requirements: They reside in San Bernardino County Total gross monthly income falls within the guidelines listed in the table Safety is Our Priority To ensure both the safety of clients and staff, CAPSBC requires all visitors and clients to wear masks when visiting our office at 696 S. Tippecanoe Ave, San Bernardino, CA 92408-2607 *Please scroll down to see additional data Emergency Utility Bill Assistance For Emergency Assistance, you must have a disconnect or past due notice for utility accounts. Clients may reach us by: Calling HEAP's direct line at (909) 723-1500 Monday to Friday between 8:00AM and 4:45PM Messaging us at utilityassistance@capsbc.org Due to the high volume of requests for services, you may experience higher than normal wait times Non Emergency Utility Bill Assistance Clients without a disconnect notice, may receive an annual HEAP credit. It takes six to eight weeks once the application is approved for the credit to be applied to your specified utility bill (provided funding is available). Wood and Propane Purchase Assistance Clients may apply for Wood or Propane by contacting us. It takes four to six weeks once the application is approved for the credit to be applied to your specified vendor. Mail in Application Process Clients may request a mailed application packet by calling (909) 723-1500 or e-mailing us at utilityassistance@capsbc.org Mail-in only HEAP Application Packet (English) Mail-in only HEAP Application Packet (Spanish) Click here to apply for HEAP utility assistance online Educational Material Lead Safety (English) Lead Safety (Spanish) Radon Safety (English) Radon Safety (Spanish) Energy Savings Guide (English) Energy Saving Guide (Spanish) Mold (Spanish) Mold (English) For more information, contact us: EEES HEAP (909) 723-1500, Fax (909) 723-1609 Monday- Friday 8:00 a.m. to 5:00 p.m utilityassistance@capsbc.org Mail All Documentation to: ATTN: HEAP PROGRAM 696 S. Tippecanoe Ave, San Bernardino, CA 92408-2607 Call us Toll free: 800-635-4618 Telephone: 909-723-1500 Find us 696 S. Tippecanoe Ave San Bernardino, CA 92408-2607 Office Hours Mon.-Fri. 8:00 am - 5:00 pm