Products Solutions Support About TGI Contact Us Home About TGI Satisfaction Guarantee Locations Community Relations Press, News & Events Awards Testimonials Careers Satisfaction Guarantee Dedicated Support. 100% Satisfaction. At TGI we are committed to the satisfaction of our customers. A satisfied customer is our most important asset which is why 75% of TGI’s employees are in customer service and support roles. Guaranteed Response Time When a service request is placed, a service a technician will be on-site within 4 business hours. Guaranteed Loaner Upon requesting a loaner, the same or equivalent system will be made available after the 2nd visit within 1 month for the same problem. A Product Specialist and Field Manager will be scheduled in order to assess the situation. If your device is out-of-service more than two consecutive business days or requires off-site service, after notifying TGI a loaner will be provided at no additional charge. This insures 100% up-time. Guaranteed Replacement If your device or its accessories do not operate within TGI’s product specifications during the term of the agreement, and if the equipment cannot be repaired to perform within product specifications, TGI will replace it at no charge with a model of equal or better features and specifications for the lease term or for three years from the purchase date. Free Print Analysis Assessment To receive your free print analysis assessment, fill out our online form or contact a sales representative at: 1-866-468-4462 M-F from 8 a.m. to 6 p.m. Or contact us online to request a consultation or additional information. Contact Us Now Awards Lanier’s National Service Excellence Award View All Awards Testimonial I very much appreciate the time and effort TGI took to set up our new machine. They have been very accommodating. Jeri S. Accounting Firm Products HARDWARE Multifunction Devices Printers Production Print Devices Wide Format Devices Mailing Solutions BUSINESS APPLICATION CENTER Mobile Printing Tracking, Controlling Output & Billing Back Scanning Smarter Accessing Information Anywhere Information Security Improving Paper Processes Solutions Managed Print Services Document Management (ECM) Green Initiatives Security Compliance Mailing Software IT Services Support Request Service Order Supplies Submit Meter Readings Customer Support Paperless Billing Cartridge Recycling Program Submit Feedback Satisfaction Guarantee About TGI Locations Press, News & Events Community Relations Awards Testimonials Careers Next Steps Want to speak with a business solutions advisor? Call 1-866-468-4462 or contact us online to request a consultation or additional information. Want to stay up to date with TGI? Join our mailing list: © Copyright TGI Office Automation, 2021. All rights reserved. | Privacy Policy | Accessibility Statement Website design and development by MDG Advertising