Treating Customers Fairly At Dynamo, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative 'Treating Customers Fairly'. We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you. Our commitment to you We will: Provide you with clear information about the products and service we offer, including fees and charges Ascertain your individual needs, preferences and circumstances before recommending a mortgage Only recommend a mortgage that we consider suitable for you and that you can afford - and always the most suitable from the available options Not recommend a mortgage if we can't find one we consider suitable Encourage you to ask if there's something you don't understand Give you access to a formal complaints procedure should you become unhappy with our service How you can help us To help us give you the most appropriate advice, we will ask you to: Tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford Let us know about changes that might affect your ability to repay a mortgage Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand Tell us if you think there are ways we can improve our service Thank you for choosing Dynamo. Privacy PolicyComplaints ProcedureTreating Customers Fairly Copyright © 2018-present, The Buy to Let Business Limited. All Rights Reserved. Dynamo is a trading name of The Buy to Let Business Limited which is registered in England and Wales under company number 05695802. Trading office: Building Eight, Watchmoor Park, Camberley, Surrey, GU15 3YL, UK. (Registered office: Greenwood House, 1st Floor, 91-99 New London Road, Chelmsford, Essex, CM2 0PP, UK). VAT Registration Number: 212 5511 12. For activities relating to regulated mortgages and non-investment insurance contracts, The Buy to Let Business Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register number 472199. Please note that we are a broker and not a lender. We will act on your behalf to liaise with a mortgage lender. By using our website you consent to all cookies in accordance with our Cookie Policy which forms part of our Privacy Policy SHOW DETAILS ACCEPT ALL DECLINE ALL ×