0 Products, Total 0,00 € log in | Register PRODUCTS STORES CUSTOMER SERVICE DECORATOR'S TIPS EXPERIENCES HOME » CUSTOMER SERVICE » HOW TO ORDER 1. Product Search Stemma's products are divided into different rooms and product groups. Clicking on the desired product opens the product's product card, where you can see e.g. product information, options and availability. You can identify the e-commerce product by the red shopping cart symbol. If the product is available in the online store, you can move it to the shopping cart from the product page with the "Add to shopping cart" button. Products that can be purchased from the online store can also be found under the products menu on their own page " Online store products - Buy now ". You can also search for products by typing the product name in the search box at the top of the page and then pressing the “Search” button. The search results show all the products that contain the keyword you entered in the product name or description. 2. Placing an e-commerce order Once you have found the product you want, select the product quantity on the product page and make other necessary selections (eg color and size) and press "Add to cart". You can then continue browsing the products or go to the shopping cart (top right corner) to view the contents of the Shopping Cart. To proceed to pay for your purchase, press the "Continue to Checkout" button in the shopping cart. The ordering stages at checkout are as follows: 1. Shopping cart On the front page of the shopping cart, you can view the products you have selected in the shopping cart and, if necessary, edit the order quantity. At this point, any Promotional Code will also be provided before proceeding to the next ordering steps. You can also subscribe to the contents of your shopping cart as a shopping list in your e-mail and take the shopping list to the store. 2. Delivery method and delivery terms The online store automatically offers delivery methods suitable for the products. Choose whether you have the same shipping and billing address or separate delivery address. Read and accept the delivery terms of the online store. If you wish, you can subscribe to the Stemma newsletter. 3. Payment Enter the required subscriber information and press the "Continue" button: Then select your preferred payment method. Options include card payments, online payments, and invoice / installment payment options based on Klarna's credit check. Finally, press the "Buy" button and the order is placed. 4. After ordering Onnistuneesta tilauksesta saat automaattisesti tilausvahvistuksen antamaasi sähköpostiosoitteeseen. Toimitusvahvistus lähetetään tuotteiden toimitusajasta riippuen, yleensä 1-2 arkipäivää aiemmin kuin tilauksen tuotteet lähtevät varastolta/tavarantoimittajalta kuljetukseen. Toimitusvahvistuksen yhteydessä myös Klarna lähettää laskun antamaasi sähköpostiosoitteeseen mikäli olet valinnut maksutavaksi Klarnan laskun/erämaksun. Mikäli tilaus- ja toimitusvahvistusta ei löydy, on hyvä ensin katsoa oman sähköpostiohjelman roskapostikansio sekä varmistaa, että sähköpostilaatikossa on vapaata tilaa uusille viesteille. Epäselvissä tilanteissa auttaa myös verkkokaupan asiakaspalvelu. Next, you will receive a Postage ID in your email once your order has been registered with the shipping company. The shipping ID is a link in the "Order, package number" section of the email. The ID allows you to track the progress of the shipment on Posti's website. Finally (since e-commerce orders are delivered by Posti home delivery, carried in), Posti will contact you by phone to agree on the delivery time of the order. Find what you're looking for This is how you order Delivery time and methods Payment methods in the online store Financing in stores Product return Warranty and complaint Frequently asked Questions E-commerce contact information Terms and conditions of e-commerce Terms of Use, Cookies & Privacy Policy Feedback Join our insiders Our insiders will be among the first to receive information about new contests and promotions directly in your email. Kyllä. Olen lukenut ja hyväksynyt tietosuojaselosteen. LIITY → @StemmaOy sosiaalisessa mediassa Facebook Instagram Tuotteet Ruokailutila Olohuone Työhuone Makuuhuone Sisustus Puutarha Seniorikalusteet Verkkokauppa Käyttäjäehdot, evästeet & rekisteriseloste Maksutavat verkkokaupassa Näin tilaat Rahoitus myymälöissä Takuu ja reklamaatio Toimitusaika ja -tavat Tuotteen palautus Usein kysytyt kysymykset Verkkokaupan sopimusehdot Verkkokaupan yhteystiedot Verkkokaupan asiakaspalvelu verkkokauppa@stemma.fi 042 489 6606 Pavelemme arkisin klo 8.30-16.30 LÄHETÄ VIESTI Stemma Oy Pääkonttori Ahjokatu 13, 40320 JYVÄSKYLÄ 042 489 6600 Stemman verkkokauppa palvelee! Customer service 042 489 6606 Ark. 8.30-16.30 verkkokauppa@stemma.fi Shipping costs Home delivery 69 € Right of return 14 vrk. right of exchange and return Payment methods 2019 © Stemma Oy | Design Fulmore Oy | Speed and security guaranteed by webStage , Teknologia © online.fi | Site Map | Extranet