BuyDomino Search MyDomino Portals Change Region Menu Domino Support Services Our support services provide high-quality local on-site assistance and rapid remote support to give you an outstanding level of care, wherever you are Menu DOMINO BUSINESS SERVICES & SUPPORT CONSUMABLES DOMINO OEM SERVICES FINANCIAL SERVICES SMART PRODUCTION DOMINO TRAINING SERVICES GET IN TOUCH Keeping Your Printers Working Worldwide At Domino, your continuous production uptime is our top priority, and we are committed to providing the best service and support throughout your product life cycle. From practical, standalone printer installations, through to complex systems integration using multiple printers and software, we have a dedicated team of experts ready to deliver the optimum solution. “We’ve chosen Domino as our standard provider because of their superior service, superior technology in their products and the strong partnerships in our supply chain.” Glenn Siegele President, Omega Design Global Support Outstanding levels of care wherever you are. Through a global network of 25 subsidiaries and over 200 distributors, we offer extensive customer support in over 120 countries. We have dedicated teams of experts to support complex applications, OEM integrations and sector-specific custom solutions. You can be assured of increased machine availability and higher productivity through the rapid support and expertise of our Customer Service technical teams, who dedicate themselves to maximising your uptime. Rapid Remote Support Domino offers on-demand, video-based remote troubleshooting and repair via our SafeGuard AR support tool. This can enable much faster diagnosis and easier repair of the most typical issues, when compared to traditional phone support. Learn more > SafeGuard: The Service And Support Plan You Need To Eliminate Downtime Our range of support plans extended warranty on parts and labour that will help to ensure optimal performance of your printer well beyond the standard factory warranty, safeguarding your production output. For some products, SafeGuard is further enhanced with Domino Cloud, which enables your Domino printer to be monitored remotely, allowing proactive issue identification and diagnostics; all in the effort to help reduce costly downtime. "Customer Uptime is a key measure of our success in supporting our customers across all industries" Eddie Storan Global Head of Service, Domino Printing SafeGuard: Our Skills, Training And Technology Engineer Expertise Extensive engineer training to skill them in the best possible way for fault identification and resolution Technology Cloud-based systems that constantly monitor your systems to provide alerts of problems well before they arise Tools Augmented reality tools that allow us to be virtually with you Market-leading IT tools that maximise our engineers’ efficiency while on site Customer Training Training services and easy-to-understand printer documentation Our Support Approach We have a range of support techniques to assist you Why Buy From Domino? DE-RISK YOUR BUSINESS By taking a support agreement provides you with peace of mind that if anything does go wrong we will be there to assist getting production going as quick as possible. INDUSTRY EXPERTS Domino engineers go through an extensive training program that covers print technology, applications and customer production requirements to be knowledgeable and efficient. EXCEPTIONAL CUSTOMER EXPERIENCE We pride ourselves on providing the best customer experience. Our NPS® score of 77 for technical service is exceptional. BEST TOOLS Domino’s mix of Cloud and AR proactively monitor your solution to alert you to any problems and if needed we can be virtually with you. Additional Content System Support Looking for the latest software, drivers, manuals or need help with your product? Click Here > Related Services SMART PRODUCTION Component-level insight through the Domino Cloud to provide you with gains in productivity and overall equipment efficiency CONSUMABLES To achieve brilliant, reliable results use genuine Domino consumables: industrial printer inks, thermal transfer ribbons, thermal labels, labels, filters, and more TRAINING SERVICES Maximise your solutions potential with Domino training services and upskill operators to manage systems in the safest, most efficient way NEED MORE INFORMATION? Contact us about our innovative and award-winning printing and marking solutions. GET IN TOUCH *Product performance may vary - see Terms & Conditions for details. Contact Domino Printing UK Address Domino UK Ltd Trafalgar Way Bar Hill Cambridge CB23 8TU Head Office Reception +44 (0)1954 782 551 UK Sales & Service 44 (0)1954 782 056 enquiries@domino-uk.com Follow us on social Artboard 1 Artboard 1 Artboard 1 Artboard 1 Industries Product Printing Case Printing Pallet Printing Digital Printing Careers Press Centre News Case Studies Events Blog About Us BUYDOMINO SDS MYDOMINO INT Change Region ©Domino Printing Sciences plc / Legal / Modern Slavery Statement / T&C / Cookie Policy / Email Preference Centre / Cookies Settings Cookie Consent By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings