END CUSTOMERS AND STAKEHOLDERS SUPPLIER PORTAL INSTALLERS PRESS SERVICES Provision of technical data requested by the seller In the event of a request by the seller for technical data, or information and / or data in the possession of the distributor necessary for the seller to send the end customer a reasoned written response to a written complaint, or to a written request for information or to make a correction billing, or to respond to a complaint or a request for information made by the customer by telephone, or as part of a joint conciliation procedure, Erogasmet provides such data: within 6 working days in the case of data that can be acquired by reading the measurement group and other technical data (timing guaranteed for at least 95% of cases if the data request originates from complaints / requests received by the seller by telephone); within 12 working days in the case of other complex technical data (the definition of " other complex technical data " is given in the RQDG of the Regulatory Authority for Energy, Networks and the Environment). The calculation of the time elapsing between the date of receipt of the request and the date of making the technical data available to the sales company does not include the days between the proposed appointment and the postponed appointment (if fixed). * Monday to Friday are considered working days, excluding midweek holidays. Il mancato rispetto di tali standard comporterà la corresponsione di un indennizzo automatico pari a 30 euro, nel caso in cui la richiesta di dati sia originata da reclami e richieste di informazioni scritti o procedura di conciliazione paritetica. Tale indennizzo automatico base è crescente in relazione al ritardo nell’esecuzione della prestazione come indicato in seguito: se l’esecuzione della prestazione avviene oltre lo standard, ma entro un tempo doppio dello standard a cui si riferisce la prestazione, è corrisposto l’indennizzo automatico base; se l’esecuzione della prestazione avviene oltre un tempo doppio dello standard cui si riferisce la prestazione, ma entro un tempo triplo, è corrisposto il doppio dell’indennizzo automatico base; if the performance of the service takes place beyond a time that is triple the standard to which the service refers, triple the basic automatic compensation is paid. For more detailed information, you can consult the RQDG of the Regulatory Authority for Energy, Networks and the Environment. Erogasmet SpA - VAT number: 13171830154 municipalities served contacts home privacy policy legal notices company info CREDITS