Home Who we are B2B services B2B products Cloud Contacts Flag Area LB2B services>pOperation Operation services A flexible and efficient assistance to quickly solve any problem FLAG is able to provide maintenance and technical assistance on the entire IT infrastructure, both in the hardware and in the software field. The service is characterized by high flexibility and is modeled on the real needs of the company, avoiding oversizing and ensuring maximum efficiency in the response phase. Assistance requests are normally handled during the usual office hours, with the possibility of extending the service from 8x5 to 24x7 mode. The main mode of intervention is through the remote connection. This allows to solve most of the software updating and maintenance problems, allowing a quicker intervention to ensure maximum continuity in the work. In case of hardware failures or defects or in case of new installations, intervention at the customer's premises for replacement and / or repair is foreseen. If on-site maintenance is not possible due to objective technical difficulties or if the intervention is not sufficient to restore normal operation, the withdrawal and subsequent return of the hardware is envisaged. Methods of intervention Initial check-up of the entire IT infrastructure to verify its initial status and identify any critical issues. Complete asset to be attached to the support contract. Installazione dell’agente di monitoraggio su tutto il parco macchine coperto da contratto di assistenza. Eventuale fornitura di parti di ricambio fuori garanzia. Assistenza tecnica sulle stampanti. Il servizio prevede l’installazione, la configurazione e il monitoraggio delle stampanti. Controllo periodico dei backup. Gestione della chiamata all’Helpdesk del fornitore per apparati in garanzia. Assistenza tecnica e sistemistica delle infrastrutture di rete passiva e attiva con monitoraggio dell’infrastruttura e controllo costante delle connettività. Gestione dei rapporti con i fornitori per la risoluzione di problematiche relative all’infrastruttura o alla connettività. Modalità di richiesta Per telefono il cliente chiama l’Helpdesk e l’operatore attiva un ticket. Per mail the customer sends an email to a specific address and the ticket is automatically activated. Via WEB the customer connects to the Ticketing portal and activates the ticket directly. We guarantee these customers support on the most common IT issues, both by telephone and with on-site supervision, organized in the following forms: Copyright © 2016 Flag Srl - Via Salaria 280 - Rome - t +39 06.4173.4605 VAT / CF 07785151007 - REA 1055677 - Share capital € 10,000.00 This site uses cookies only to ensure their perfect functioning and facilitate its use. If you want to know more you can click here . By continuing to browse or by clicking OK you explicitly consent to the use of cookies.