CONTENT CRITICAL Technology-Based Solutions CONTACT US 201.528.2777 HOME ABOUT US SERVICES CXSOLUTIONS RESOURCES CONTACT MAXIMIZE CONTENT VALUE – COLLABORATE WITH US We wish to thank our loyal clients whose patient persistence helped us to navigate the challenging conditions imposed by the COVID-19 response. Learn more Previous Next CAN WE HELP YOU TODAY? Our team understands how market changes have increased your need for efficient, coordinated business communications. Feel free to contact us anytime; we can help. By using this form you agree with the storage and handling of your data by this website. IMPROVING CUSTOMER EXPERIENCE CUSTOMER COMMUNICATION MANAGEMENT Progressive companies are beginning to recognize an untapped strategic means for enhancing the customer experience – – business communications. For many of our clients, the realization that repetitive contact with the customer (touchpoints) arising from even the most mundane correspondence (e.g. a bill, statement, or policy update) creates opportunities to improve service, better nurture their relationships and expand service delivery options. Content Critical Solutions has put its decades-long experience assisting corporate clients in the “digital transformation” (evolution from physical print & mail to a multi-channel distribution model) into supporting ContentCX, a branded CCM solution for under-served organizations. The ContentCX platform is a set of processes that support the full customer communications lifecycle, including: Data Aggregation & Content Management Document Composition Profile and Delivery Preference Management Multi-Channel Delivery Document Archival & Response Management Augmented Reality The ContentCX solution is comprised of a set of confluent technologies, workflows and business processes that help an organization enhance the customer experience, standardize communications across multiple channels, ensure regulatory compliance and reduce operational complexities. Read more LESSONS FROM A PANDEMIC The worldwide chaos precipitated by the COVID-19 pandemic has fundamentally altered our perspective on a broad range of issues. Many things (and people) we once perhaps took for granted, or simply tacitly acknowledged, gained new value as we endured “social distancing”. As we slowly return to some level of normalcy, it is good to reflect on those matters, taking stock of what we learned, and expressing gratitude. In our case, it is highly important that we first acknowledge the majority of our employees who, due to the nature of their functions, could not work remotely, who had to often sacrifice time with their families and the relative safety of their homes during those tense times – – to show up under stressful conditions to produce and deliver on behalf of our clients. Thank you all! Read more OUR SOLUTIONS ORGANIZATIONS OPERATING IN TODAY’S KNOWLEDGE-BASED ECONOMY SHARE CERTAIN CHALLENGES Pressures to reduce life cycle cost of information. Need to create more engaging content in pursuit of increased response rates and improved client retention Regulatory and top-level demands for more efficient, reportable compliance Inability to benchmark and measure content effectiveness Poor integration across output platforms Difficulty in containing the rising cost of postage and distribution IDEA SHOWCASE White paper processing reduces production costs and inventory obsolescence Web-enabled processes help control physical and electronic distribution Collaborative content development can satisfy the demands of all audience demographics Cross-platform messaging, coupled with multiple output formats, increases brand awareness, Case studies Process Outsourcing Content Management On Demand Publishing Multi-channel Distribution Certifications SSAE 16 HIPAA GDPR KNOWLEDGE CENTER WHITE PAPERS Today’s business communications challenges are complex and diverse. Here are some industry perspectives on meeting those challenges and advancing your customers’ understanding of your business and how you can better relate to their needs. Read more CASE STUDIES Here are a few examples of client situations where the CCS services and solutions platform has been used to maximum advantage. Case Study 1 : Our client is a Fortune 250 global financial services company with a proud history of over 150 years. Read more OPERATIONS One of the exciting changes to occur during the pandemic darkness was the acquisition of FGI Solutions, Inc. dba Fitch Group. FGI has been a longstanding member of the downtown Manhattan print community for well over 100 years. Read more COMPANY NEWS STANDARD HUNKELER SYSTEMS Content Critical solutions rely on Standard Hunkeler systems to deliver qua READ MORE > PRESS RELEASE – CCS ACQUIRES FGI SOLUTIONS, INC VALLEY STREAM, N.Y., September 8, 2020 — Triangle Services, a leader READ MORE > LATEST TECHNOLOGY BELL AND HOWELL PRODUCER 22 INSERTER Having experienced an increased volume of high volume outbou LEARN MORE DOPIX-CCM FOR ENTERPRISE MISSION-CRITICAL COMMUNICATIONS Content Critical Solutions’ (CCS) recently announced licen LEARN MORE TESTIMONIALS "Over the past few years, our business “partnership” with CCS has paid significant dividends. Their diverse production resources, commitment to top-notch client service and will" Vice President, Proxy Services "We have worked closely with Content Critical on a broad array of business challenges. We have always found their technology and production groups to be invaluable aids in evolving " Vice President, Billing Support Services READ MORE REQUEST A QUOTE Email Us 201.528.2777 Twitter Linkedin Rss Send your resume WE ARE HIRING! TERMS OF USE © 2021 CCS·