APQC Logo Register Sign in Search Icon TOOLS GEAR ICON Menu Breadcrumb APQC ABOUT APQC Our Team A Lifetime Dedicated to Quality Thinking APQC founder, the late C. Jackson “Jack” Grayson spent his entire professional career applying quality thinking and methods to help improve organizations and society. He worked tirelessly to address these issues until retiring in 2015, just a few weeks before his 92nd birthday. Read more about APQC's founder Leadership Team CARLA O'DELL Chairman of the Board LISA HIGGINS President and Chief Executive Officer PERRY WIGGINS Chief Financial Officer, Secretary & Treasurer CATHY HILL Chief Development Officer CINDY HUBERT Executive Director, Client Solutions AMANDA SCHALYO Executive Director, Marketing and Digital Experience JOHN TESMER Executive Director, Information Technology ASHLEY WHITE Executive Director, Human Resources CHRISTINE KELLEY Director, Membership and Research Services JEFFERY VARNEY Director, Advisory Services RICK MCCARTHY Director, Open Standards Benchmarking Research & Thought Leaders ELISSA TUCKER Principal Research Lead, Human Capital Management HOLLY LYKE-HO-GLAND Principal Research Lead, Process & Performance Management LAUREN TREES Principal Research Lead, Knowledge Management MARISA BROWN Senior Principal Research Lead, Supply Chain Management icon-check-star Membership matters APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement. Want to take the next step? Learn more about our membership icon--arrow--right Already have an account? Sign in. APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more. US: 1-800-776-9676 INTL: +1-713-681-4020 FAX: 713-681-8578 APQC 123 N. Post Oak Ln Houston, TX 77024 USA Footer LOCATION AND DIRECTIONS PRIVACY POLICY TERMS OF SERVICE BENCHMARKING CODE OF CONDUCT © 1994-2021 APQC. ALL RIGHTS RESERVED