Español Medicare Plans Members Providers Agents & Brokers OTC Quick Links Member Login Privacy Practices Optimum HealthCare Internet Privacy Policy: Optimum HealthCare is sensitive to and respectful of your "right to privacy". We have briefly outlined how we handle information that we receive from you via the internet. 1. Respecting Your Right to Privacy and Protecting Your Confidential Information: Our business practices are in full compliance with the requirements of the Health Insurance Portability and Accountability Act known as HIPAA. We have taken measures to ensure that all information received from online visitors is as secure as possible against unauthorized access and use. Although our policy is not to sell or share information to companies outside of Optimum HealthCare, it may be necessary to provide information to contracted external business partners in order to respond to your inquires and to provide services on your behalf. Information provided to external business partners is restricted to specific uses. 2. Security: We have security measures in place to protect against the loss, misuse or alteration of information that we collect from you at our website. You should know that the e-mail functionality on our website does not provide a completely secure and confidential means of communication. It is always possible that your e-mail may be inappropriately accessed or viewed by another internet user while in transit to Optimum HealthCare. 3. Privacy: Website visitor data Optimum HealthCare gathers data on our website activity, including how many people visit the website and which links are commonly utilized. The data is collected in an aggregate and anonymous basis, meaning that no personal information is associated with the data collection. This data is used to help us monitor and improve website content and usage. The information is not shared with other organizations, and as disclosed in Optimum HealthCare's Privacy statement, we do not collect any identifiable information about visitors to this website. CONTACT INFORMATION For questions regarding this notice, to exercise your privacy rights, or to receive further information regarding your privacy rights, please contact us at: Optimum HealthCare, Inc. Privacy Officer P.O. Box 152137 Tampa, FL 33684 Compliance Officer Hotline: 1-888-548-0094 (TTY/TDD: 711) Fax: 1-888-548-0092 NOTICE OF PRIVACY POLICY 2021 | 2022 HIPAA Release Authorization Form Last updated 10/01/2021 Helpful Links CMS Model Electronic Complaint Form The Medicare Beneficiary Ombudsman Unable to view PDFs? Click here Benefits During Disasters and Catastrophic Events Click here for Multi-Language Interpreter Service Servicios de interpretación en varios idiomas (Multi-Language Insert) | (Inserción de varios idiomas) Section 1557 Notice of Non-Discrimination: English | Spanish Hours From October 1 to March 31, we are open 7 days a week from 8 a.m. to 8 p.m. EST. From April 1 to September 30, we are open Monday through Friday, 8 a.m. to 8 p.m. EST. Telephone Toll Free 1-866-245-5360 TTY/TDD: 711 Mailing Address P.O. Box 151137 ATTN: Optimum Healthcare Tampa, FL 33684 Service Cities SERVING THE FOLLOWING AREAS IN FLORIDA: Brevard County Broward County Citrus County Charlotte County Collier County Hernando County Hillsborough County Indian River County Lake County Lee County Marion County Manatee County Martin County Orange County Osceola County Palm Beach County Pasco County Pinellas County Polk County Saint Lucie County Sarasota County Seminole County Sumter County Volusia County Website Disclaimer Optimum HealthCare, Inc. is an HMO with a Medicare contract and a contract with the state of Florida Medicaid program. Enrollment in Optimum HealthCare, Inc. depends on contract renewal. This Information is not a complete description of benefits. Call 1-866-245-5360 (TTY: 711) for more information. Medicare beneficiaries may also enroll in Optimum HealthCare through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. Every year, Medicare evaluates plans based on a 5-star rating system. Optimum Healthcare, Inc. has been approved by the National Committee for Quality Assurance (NCQA) to operate as a Chronic Condition Special Needs Plan (C-SNP) through 2022 and a Dual Special Needs Plan (D-SNP) until 2024 based on a review Optimum Healthcare, Inc.’s Model of Care. Optimum HealthCare, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Optimum HealthCare, Inc. cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Optimum HealthCare, Inc. konfòm ak lwa sou dwa sivil Federal ki aplikab yo e li pa fè diskriminasyon sou baz ras, koulè, peyi orijin, laj, enfimite oswa sèks. Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-245-5360 (TTY: 711). Kreyòl Ayisyen (French Creole): ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-866-245-5360 (TTY: 711). These materials may be made available in alternate formats (e.g., large print, Braille) to individuals with disabilities, upon request. RETURN TO TOP Toll Free 1-866-245-5360 TTY/TDD: 711 OTC Home | About Us | Careers | Contact | Privacy Policy H5594_Website | © 2021 Optimum HealthCare Inc.