Home Career Contact English 中文 Search Our Company Our Brands Our Customers Suppliers & Partners Innovation News Centre 180 Years of Love Building Customer Connectivity Making Connections At A.S. Watson, being a retailer is more about than providing top-quality products and world-class service. It’s also about building a strong relationship with customers – connecting with them and truly understanding them, in order to be in tune with their changing needs and remain at the cutting edge of innovative retailing. Our customer insights guide our investment in the latest digital innovations and the development of O+O (Offline plus Online/ O plus O) experiences. With such insights we constantly improve the customer experience and build even stronger customer connectivity. We are Customer Expert To better understand and anticipate the needs of today’s customers, we have established data and research functions like DataLab and WISE, keep maintaining conversations with over 139 million customers in 29 markets across Asia and Europe. Customer Love Score (CLS) has been developed to let customers feedback how they feel about their purchases and the shopping experience. How We Connect Our Customers Our Retail Brands Connect on Social Loyalty Programmes Customers’ Most-Loved Brands eCommerce and In-store Technologies Our Customers Our Loyalty Programmes Our Exclusive Brands Own Brand Quality Assurance Legal Notices Copyright © 2021 A.S. Watson Group All Rights Reserved. Accessibility Statement COOKIES We are using cookies to give you the best browsing experience on our website. You can accept all or manage them individually. Manage Cookies Accept

Home Career Contact English 中文 Search Our Company Our Brands Our Customers Suppliers & Partners Innovation News Centre 180 Years of Love Celebrating 180 Years of Love 180 years ago, a small dispensary opened in Hong Kong as one of the very first pharmacies in the city. Today, this Hong Kong-based dispensary, the forerunner of A.S. Watson Group (the “Group”), has grown into the world’s largest international health and beauty retailer. 2021 marks the 180th anniversary of the Group, a virtual cocktail event was held to kick off the celebrations activities, spreading smile and love to the world. 180th Years Of Love Our History Celebrating 180 Years of Love Key Milestones Legal Notices Copyright © 2021 A.S. Watson Group All Rights Reserved. Accessibility Statement COOKIES We are using cookies to give you the best browsing experience on our website. You can accept all or manage them individually. Manage Cookies Accept

Home Career Contact English 中文 Search Our Company Our Brands Our Customers Suppliers & Partners Innovation News Centre 180 Years of Love Becoming A.S. Watson Suppliers All new suppliers go through a simple, five-step registration process: Want to register? Click here Suppliers & Partners Suppliers & Partners Becoming A.S. Watson Suppliers Our Tech Partners Legal Notices Copyright © 2021 A.S. Watson Group All Rights Reserved. Accessibility Statement