Privacy Policy The protection of your personal data is very important for us. The collected data is only used according to the lawful framework (DSGVO, TKG 2003). In these privacy details we want to inform you how data is collected and used on our website. CONTACT WITH US If you contact us using the form on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in case of follow-up questions. We do not pass on this data without your consent. COOKIES Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our website user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser on your next visit. If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If you deactivate cookies, the functionality of our website may be limited. GOOGLE MAPS We use maps from „Google Maps”m part of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Their privacy policies: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated. GOOGLE FONTS We use fonts („Google Fonts“) from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Their privacy policies: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated. GOOGLE RECAPTCHA We use the „ReCaptcha“ function to make sure there are no bots or other attacks on our online formulars. They are suplied by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA . Their privacy policies: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated. WEB-ANALYSIS Our website uses functions of the web analysis service Google Analytics. The provider is Google Inc. with headquarters at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Cookies are used for this purpose, which enable an analysis of the use of the website by its users. The information thus generated is transferred to Google’s server in the USA and stored there. You can prevent this by setting up your browser so that no cookies are stored. We have concluded a corresponding contract for commissioned data processing with the provider. Our concern in terms of the DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymised. Your IP address is recorded, but pseudonymised immediately (e.g. by deleting the last 8 bits). This means that only a rough localisation is possible. The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or f (legitimate interest) of the DSGVO. In addition, Google is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law. (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). User data is kept for 14 months. You can find detailed information on Google’s use of data, your options for settings and objection on the following Google web pages:https://www.google.com/intl/de/policies/privacy/partners („use for visit of partnered websites“), http://www.google.com/policies/technologies/ads („use for ads“), http://www.google.de/settings/ads „manage information used by google to show you ads) MOUSE-TRACKING Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. Therefore, we use Hotjar to better understand the needs of our users and to optimise the offer on this website. Using Hotjar’s technology, we get a better understanding of our users’ experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and this helps us to tailor our offering to our users’ feedback. Hotjar uses cookies (see above) and other technologies to collect information about the behaviour of our users and their devices (in particular, device IP address (collected and stored anonymously only), screen size, device type (unique device identifiers), information about the browser used, location (country only), preferred language for viewing our website). Hotjar stores this information in a pseudonymised user profile. The information is neither used by Hotjar nor by us to identify individual users nor is it merged with other data about individual users. For more information, please see Hotjar’s privacy policy: https://www.hotjar.com/legal/policies/privacy. You can stop the collection of cookies by Hotjar on our website by click on this Opt-Out Link. COLLECTION OF DATE BY OUR ONLINE STORE The following data is stored by us for the purpose of processing the contract: Salutation, first and last name, address, e-mail address and optionally entered data of the user (company name, address details, telephone number). The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you. No data is transferred to third parties, with the exception of the transfer of credit card data to the processing bank/payment service provider for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us for the delivery of the goods and to our tax advisor for the fulfilment of our obligations under tax law. After termination of the purchase process, the data stored by us will be deleted. In the event of the conclusion of a contract, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). The data name, address, purchased goods and date of purchase are furthermore stored until the expiry of the product liability (10 years). The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or lit b (necessary for the fulfilment of the contract) of the DSGVO. REGISTRATION AND USER ACCOUNT Users of our webshop can optionally create a user account. As part of the registration process, we provide users with the required information (mandatory fields and optional information). We use the data entered during registration for the purpose of using our offer. Users may be informed by e-mail about information relevant to the offer or registration, for example changes to the scope of the offer or technical updates. In the event that users terminate their user account, their data will be deleted from this account; an exception to this is data whose retention is necessary for reasons of commercial or tax law in accordance with Art. 6 Para. 1 lit. c DSGVO. The user is responsible for any backup of data in the event of termination before the end of the contract. We are entitled to irretrievably delete all user data stored during the term of the contract. Both on the basis of our legitimate interests and on the basis of the user’s interests in protection against misuse and other unauthorized use, we store the IP address and the time of the respective action by the user when a user uses our registration and login function in connection with his user account. The IP addresses are anonymised or deleted after 7 days at the latest. As a matter of principle, we do not pass on the data to third parties; an exception are situations in which we have to pursue our claims or in which we have to comply with legal obligations pursuant to Art. 6 para. 1 lit. c DSGVO. NEWSLETTER You have the option of subscribing to our newsletter via our website. In order to provide you with targeted information, we may also collect and process additional information that users provide voluntarily. To send you our newsletter, we need your e-mail address and your declaration that you agree to receive the newsletter. As soon as you have registered for the newsletter, we will therefore send you a confirmation e-mail with a link to confirm your registration. You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following email address: hotel@kramerwirt.at We will then immediately delete your data in connection with the newsletter dispatch. GOOGLE-RE/MARKETING-SERVICES Our goal regarding the DSGVO is to improve our offer and our website. Therefore we use the marketing services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, („Google“). Google is certified under the Privacy-Shield-Accords and is therefor promising to respect the European Privacy Laws: (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). With the help of Google’s marketing services, we can display advertisements for and on our website in such a targeted way as to present users with only those ads that potentially reflect their interests. For this purpose, Google executes a code and uses so-called (re-)marketing tags, with the help of which an individual cookie is stored in the user’s browser. For more information on the use of cookies, see above. The information collected may also be combined by Google with such information from other sources. If the user subsequently visits other websites, he or she can be shown ads tailored to his or her interests. In addition, Google Analytics collects the IP address of the user, but pseudonymises it immediately (e.g. by deleting the last 8 bits). This means that only a rough localisation is possible, the ads are not managed and displayed for a specific person, but for the cookie holder, regardless of who this cookie holder is. Of course, this does not apply if a user has explicitly allowed Google to process the data without this pseudonymisation. The information collected about users by Google marketing services is transmitted to Google and stored on Google’s servers in the USA. The user’s IP address will not be merged with the user’s data within other Google offerings. Among other things, we use cookies from the Google marketing service “Google AdWords”; we may display third-party advertisements on the basis of the Google marketing service “AdSense” and its cookies. Further information on the use of data for marketing purposes by Google can be found at https://policies.google.com/technologies/ads; Google’s privacy policy is available at https://www.google.com/policies/privacy. Furthermore, we use the “Google Tag Manager” to integrate the analysis and marketing services offered by Google into our website and to manage them centrally. OUR SOCIAL MEDIA We operate online presences within social networks and platforms in order to be able to communicate with users, interested parties and customers who are active there. When calling up these networks and platforms, the terms and conditions and data processing policies of the respective operators apply. Unless otherwise stated within our privacy policy, we process users’ data when they communicate with us on social networks and platforms. FACEBOOK-SOCIAL-PLUGINS Our concern in terms of the DSGVO (legitimate interest) is the improvement of our offer as well as the analysis, optimisation and economic operation of our website. Therefore, we use social plugins (“plugins”) of the social network facebook.com, which are operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). The plugins can display content such as graphics, text contributions or videos or elements for interaction on the website. You can recognise them by one of the Facebook logos (“f” on a corresponding background, the “thumbs up” sign or the terms “Like” or “Gefällt mir”) or the marking with the addition “Facebook Social Plugin”. You can view the list and appearance of Facebook social plugins here: https://developers.facebook.com/docs/plugins/. Facebook is certified by the Privacy-Shield-Contracts and therefor promising to respect the European privacy laws: (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active). Further information regarding the collection of data by Facebook, the further processing and use of the data as well as the user rights and setting options for the protection of privacy can be found in Facebook’s privacy policy: https://www.facebook.com/about/privacy/. TWITTER Contents and functions of the Twitter service may be integrated within our online offer. They are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. This may include, for example, content such as images, videos or texts and buttons with which users can react to the content. If the users are members of Twitter, Twitter can assign the call-up of the content and functions to the respective profiles of the users. Twitter’s privacy policy: https://twitter.com/de/privacy. Twitter is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active). INSTAGRAM Content and functions of the Instagram service may be integrated within our online offer. They are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. This may include, for example, content such as images, videos or texts and buttons with which users can react to the content. If the users are members of Instagram, Instagram can assign the call-up of the content and functions to the respective profiles of the users. Instagram privacy policy: http://instagram.com/about/legal/privacy/. PINTEREST Content and functions of the Pinterest service may be integrated within our online offer. They are offered by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA. This may include, for example, content such as images, videos or texts and buttons with which users can react to the content. If the users are members of Pinterest, Pinterest can assign the call-up of the content and functions to the respective profiles of the users. Pinterest privacy policy: https://about.pinterest.com/de/privacy-policy. XING Contents and functions of the Xing service may be integrated within our online offer. They are offered by XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. This may include, for example, content such as images, videos or texts and buttons with which users can react to the content. If the users are members of Xing, Xing can assign the call-up of the content and functions to the respective profiles of the users. Xing privacy policy: https://www.xing.com/app/share?op=data_protection. LINKEDIN Content and functions of the LinkedIn service may be integrated within our online offer. They are offered by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. This may include, for example, content such as images, videos or texts and buttons with which users can react to the content. If the users are members of LinkedIn, LinkedIn can assign the call of the content and functions to the respective profiles of the users. LinkedIn privacy policy: https://www.linkedin.com/legal/privacy-policy. LinkedIn is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active). VIMEO Videos from the “Vimeo” platform may also be integrated into our website. They are offered by Vimeo Inc., Attention: Legal Department, 555 West 18th Street New York, New York 10011, USA. Privacy policy: https://vimeo.com/privacy. YOUTUBE Videos from the “YouTube” platform may also be integrated into our website. They are offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated. YOUR RIGHTS You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority. 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