RWA CONNECT MY ACCOUNT About Us Customer Care Water Quality Our Projects Contact Payment & Billing Pay Online Tired of writing checks and buying stamps? Sign up for our paperless e-Billing, and you’ll never have to do these things or sort and file paper bills again. We’ll notify you by email when your bill is available to view online. It’s simple, secure and – best of all – it’s free! Follow this link to sign up. You can also make a one-time payment through this link. Be sure to have your account number handy. Enroll in e-Billing today! Pay by Mail For the price of a stamp, you can mail your payment in the handy return envelope that comes with your bill. When you pay your bill by mail, you can help us process your payment accurately and quickly by following these steps: Don’t staple, tape or attach anything to your bill. Don’t send cash. Money can be lost or stolen in the mail. Make your check payable to the Regional Water Authority. Avoid initials and abbreviations. Instead be sure to write the company’s entire name on the check and note your account number in the memo section of the check. Include both the payment and bill stub in the return envelope. Pay by Phone Many area banks offer a pay-by-phone option for bills, including your water bill. Check with your financial institution for pay-by-phone details. For your convenience, we can process credit, debit and checking/savings payments. To make a payment on your account, please call 203-562-4020 and follow the prompts. Be sure to have your account number handy Pay in Person The RWA has agreements with businesses across the region where you can pay your bill in person. For a listing of authorized payment centers, check your water bill or click on the map. As a result of the COVID-19 pandemic, the RWA encourages customers to call ahead to check the hours of operation for these payment centers. Payment Arrangements We will make every effort to help you pay your water bill. Your water may be shut off if you do not pay the balance forward portion of your bill or if you do not make payment arrangements with us. If you are not able to meet your payment arrangements, the best step you can take is to contact our Customer Service team and we will take your special circumstances into account. If your service is turned off for non-payment, you must make full payment of the past-due amount, plus a reconnection fee, before service can be restored. Service is normally restored within 24 hours. RWA employees assigned to resume your water service are not permitted to accept bill payments. Related Info Causes of Higher-Than-Normal Bills FAQs How To Read Your Bill New Customer Welcome Booklet Residential Water Assistance Program Water Footprint Calculator Waterlines Consumer Newsletter Waterviews Community Newsletter Who Owns What? 90 Sargent Drive New Haven, CT 06511 CONTACT US CALL 203-562-4020 24/7 for emergencies with your water service For non-emergencies call Monday-Friday 8AM - 5PM Email: ask.info@rwater.com FOLLOW US Privacy Policy Terms of Use Copyright 2021. All Rights Reserved.