218-587-8000 Technology Help Desk The technology help desk is staffed from 7:30 am to 4:00 pm. We can help you with: Chromebook problems Other school device problems Software issues with assignments Problems with getting on the wi-fi New student chromebooks We do not loan or checkout chromebooks or chargers We do not fix personal phones or computers Call Us: (218) 587-8510 or email: tech@prbschools.org Replace Screen (non-touch) $35 Replace Screen (touch) $95 Replace Screen (tablet) $95 Replace Lost/Totalled Chromebook $150 Non-touchscreen model Replace Lost/Totalled Chromebook $300 Touchscreen model Replace Lost/Totalled Tablet $180 New Chromebook Charger $25 New Tablet Charger $5 Broken Device? We can fix it! Minor problems with keyboards, trackpads or the operating system/software will be fixed free of charge. Accidental or intentional damage will be charged at the rates shown. Bring your device to the tech office in the high school first. We may be able to fix it for free. Checks should be made payable to Pine River-Backus Schools and should be given to a school secretary. Are you using your own laptop or phone? Students, staff and guests may use their own devices on our wi-fi network. Select the student network (or guest for guests outside of school hrs.) Go here and follow the directions to install a school internet certificate Staff and students will have to login to the wi-fi once per day here Chromebook Troubleshooting Chromebooks are easy to troubleshoot when you or your student is experiencing problems. Try these simple options (Not necessarily in this order). Shutdown & restart by using shutdown option in the tray (Don't just close the lid) Make sure you do not have a lot of tabs open and/or a ton of files in your downloads If the battery is dead, make sure to charge it for more than a few minutes. Also make sure the parts on the charger are tightly joined together and don't have any frayed or broken wires. For giant/magnified text, go under accessibility in settings and revert to defaults Strange letters typing is usually the keyboard not being set to US in the settings Strange behavior like random sites opening is usually caused by a bad extension. Under the puzzle piece in the top right of Chrome, disable unknown or unneeded extensions Under settings, go all the way to the bottom and click "Restore settings to default" If these fail, bring it to the tech office. staff Brent Passarella - 587-8020 Mike Shetka - 587-8040 Kevin Furst - 587-8030 docs HS Chromebook Handbook Elem Chromebook Handbook Staff Tech Handbook District Information Jobs Business Office Facility Use Public Notices Privacy Policy COVID-19 PO Box 610 410 Murray Ave. Pine River, MN 56474 p. 218-587-8000 f. 218-587-4120 © Pine River-Backus Schools ISD 2174. All Rights Reserved Website information available in alternative formats for those with disabilities. Please call 218.587.8000 for assistance