OUR RESORTS DISCOVER BUTLIN'S OUR BREAKS BEFORE YOU GO MY ACCOUNT HELP & CONTACT BIG WEEKENDERS SEARCH BEFORE YOU ARRIVE ARRIVAL & CHECK IN ON RESORT HomeMy BookingBefore You Go BEFORE YOU GO TO MINEHEAD We can't wait to see you on resort getting stuck in to all sorts of family fun! Until then, everything you need to know about your upcoming break to Minehead is here. Since the pandemic, we've changed the way we do a few things, including now being able to book some shows, activities, and your arrival time in advance. So take a few minutes to familiarise yourself with what's what to ensure you get the most out of your break. IMPORTANT INFORMATION If you’re travelling to and from Butlin’s Minehead between 19th and 28th October, please be aware that there is a temporary closure of A39 Road, Minehead to Carhampton. We want your arrival to be as smooth as possible, so please allow time for this disruption. Please note: The works will commence on 19th October 2021 and last until 28th October 2021. The road will be closed between the hours of 18:30pm and 23:30pm. In addition, the 28 bus service (Taunton to Minehead) will not be operating between 18:30pm and 23:30pm. BEFORE YOU ARRIVE One of the biggest changes we've made to our experience is that you'll now be able to book your shows and activities in advance. To remind yourself of what you can book in advance and enjoy on your break, you can take a look at our handy entertainment guides. You'll also find this information on the Butlin's App. HOW TO BOOK YOUR EXPERIENCES Learn how to book shows, activities and dining in advance. It’s easier than ever to plan your experience with our new app. HOW TO BOOK DISCOVER WHAT'S ON YOUR FESTIVE BREAK Ready for some festive fun? From here on out, you can expect nothing but non-stop entertainment, with loads of brr-illiant live shows and activities by the bucketload. FIND OUT MORE ENTERTAINMENT GUIDES For a detailed, downloadable version of what's on your break when, take a look at our handy entertainment guides. You'll also find this information in the Butlin's app. ARRIVAL & CHECK IN Butlin’s Minehead, Warren Road, Minehead, Somerset, TA24 5SH We've changed how we do a few things including our arrival and check in process, to ensure we can keep all our guests and team safe. If you've joined us before or you're new to the Butlin's family, here's what you need to know and what you can expect on your arrival... For more information on how to stay safe on your break with us, take a look at our leaflet below. STAYING SAFE LEAFLET ALLOCATED ARRIVAL ENTRANCE 24 hours before you arrive, you'll receive an email or text confirmation of your designated arrival entrance, where your welcome pack and keys will be waiting for you (the locations are also listed below). It’s really important that you arrive at the right entrance to ensure a safe and easy check in. DRIVE-THROUGH CHECK IN We’ve introduced drive-through check ins so there's no need to leave your car until you're ready to park up for your break! All you'll need is your booking reference and ID, and our team will be waiting to give you your pack and direct you to your accommodation. At the drive through, you can help us respect our neighbours and the environment by: Keeping the noise to a minimum by turning music down or switching it off Switching off your engine Remaining in your car at all times for your own safety BOOK YOUR ARRIVAL TIME You can now book your arrival time in advance. We'll email the lead booker 7 days before the break with details on how to do this via our Plan My Day tool. You'll be able to select your preferred time or make any amendments to your selection up until 10am on the day of arrival. You won't be able to access your accommodation before the normal published times (3pm or 4pm dependant on your accommodation type or Premier Club early access). If you select an arrival time after your accommodation access time, it won't be ready until the time you have selected to arrive. FIND OUT MORE ACCOMMODATION TYPE Standard Rooms Standard Apartments Silver Rooms Silver Suites Silver Bungalows Silver Apartments Gold Apartments Deluxe Suites Seaside Apartments Seaside Lodges West Lakes Chalets Bayside Apartments ACCOMMODATION VILLAGE ENTRANCE GATE CHECK IN LOCATION Surfers Point West entrance West entrance drive-through Atlantic Bay East entrance East entrance drive-through Pacific Wharf or Ocean Point West entrance West entrance drive-through Holnicote Village East entrance East entrance drive-through Holnicote Village East entrance East entrance drive-through Oyster Bay East entrance East entrance drive-through Plantation Quay West entrance West entrance drive-through Surfers Point West entrance West entrance drive-through Seaside Village West entrance West entrance drive-through Seaside Village West entrance West entrance drive-through West Lakes West entrance West entrance drive-through Bayside East entrance East entrance drive-through Arriving via public transport: if you're arriving by public transport, you'll need to use the West Entrance. Parking: we have lots of free on-resort parking, although spaces can’t be reserved. When you arrive on resort, our team will direct you to the car park closest to your accommodation. Luggage trolleys: when you're parked up, there are plenty of luggage trolleys to help you unload the car and get your belongings into your accommodation. Trolley parks are located in or near the car park. WHAT'S IN YOUR ACCOMMODATION Before you get busy packing, here's a quick reminder of what we're doing on resort to ensure we keep you safe, plus what you'll find in your accommodation: Housekeeping: Your accommodation will be fully serviced before you arrive, our housekeeping teams are well equipped with the correct PPE and cleaning products to ensure your break is both safe and comfortable. Towels and Linen: If you need additional towels and bedlinen during your stay, you can request these from our Guest Services team via the app. Tea & coffee: Tea and coffee will be provided on arrival alongside the facilities to make it in your accommodation. However, we will not be able to replenish the tea and coffee throughout your stay. WHAT'S IN YOUR ACCOMMODATION WHEN YOU'RE ON RESORT We've got lots of handy tools for you to use while you're on resort to maximise the fun and reduce the stress! Start off by familiarising yourself with Minehead using the resort and accommodation maps below. Swimming: for your safety we ask that all guests arrive swim-ready and limit the number of personal items you bring with you. Showers are back in use and lockers will be provided, so don’t forget to bring a £1 coin! On-resort vouchers: if you're due to receive vouchers to spend on resort, you'll be emailed them or you can access them in the app no earlier than 24 hours before your break start date. Vouchers are only redeemable throughout your stay and on the break date that they have been issued for. Please note that any balance remaining at the end of your holiday is non-transferable to other break dates, or to other guests that have a Butlin's booking. Once you have left our resort any credit balance unused will expire on the day that you leave at 13:00. Please see our Terms & Conditions for further detail. Paying for things on resort: Our preferred payment method when on resort is contactless, and from 29 October 2021 the limit will increase to £100 per transaction. VIEW RESORT MAP VIEW ACCOMMODATION MAP DOWNLOAD THE B-SERVE APP Download our food and drink app in advance so you're signed in and ready to go order and pay for drinks from the comfort of your phone, then have them delivered from the comfort of your table! FIND OUT MORE KEEPING SAFE ON RESORT Your safety remains our priority. Find out what measures we've implemented on our resorts across accommodation, dining and entertainment to ensure you have a happy, healthy break. FIND OUT MORE FOOD & DRINK Dining at Butlin’s has never been so much fun! Whether you go for a plan that offers incredible variety at a great price or decide pick and choose what you fancy when you're on resort, our buffet venues, restaurants and grab-and-go outlets mean your action-packed adventure starts and ends with plenty of tasty treats. For details on specific restaurant opening and closing times visit our Food & Drink pages or use the app to learn more about what's on offer at Minehead and to see sample menus. DineAround dining plan guests: if you've already, or are planning to, add the DineAround dining plan to your break, you'll need to book a breakfast venue and time slot, and choose a lunch or evening restaurant in advance via the app. Find out more about how to book your experience here. USEFUL INFO HIRE SHOP Don't panic if you've forgotten to pack something. Essentials are available to hire including pushchairs, bottle warmers, hair dryers, stair gates and more! FIND OUT MORE WIFI ON RESORT Stay connected with our free Essential WiFi or upgrade to Premium for an additional cost. FIND OUT MORE FAQS Haven't quite found what you're looking for? Our frequently asked questions section offers more help and advice. GO TO FAQS BEHAVIOURAL STANDARDS We want every family to have a great time which is why we've implement a series of behavioural standards, including a non-smoking policy outside of permitted areas. FIND OUT MORE GET IN TOUCH If you need to get in touch with us before your break, please see our Contact Us page for details. If you need help during your stay, our Guest Services team will be on call or available via chat on the Butlin's app. You'll also find details of how to get in touch in your Welcome Pack when you arrive. BUTLIN'S BIG WEEKENDERS ABOUT US Discover Butlin's Our Resorts Breaks Our Story Blog Careers at Butlin's DISCOVER MORE Conferences & Events Day Visits Press Premier Club School Groups Butlin's Behavioural Standards USEFUL LINKS My Account Before You Go FAQs Contact Us Make a Payment Disability Requirements Website Feedback SUBSCRIBE TO EMAILS Enter your email address to receive news and offers Enter email here SUBMIT © Copyright Butlin's 2021 Terms and Conditions Privacy & Cookies Policy Manage cookies Modern Slavery Statement Our use of cookies 🍪 We use technologies, such as cookies, to make our site work. 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