Our work About us Support us Donate SPONSOR Contact World Vision We'd love to hear from you. Find out how to get in touch. Whether you’ve got a question about donating, our programmes or your sponsorship, you can send a message, email, or get in touch by phone. Below are some of the questions our supporters often ask. Frequently Asked Questions How can I change my details? If you'd like to update your contact or bank details, please call our Supporter Care Team on 01908 84 10 10. How are my donations spent? How can I cancel? How do I write to my sponsored child? How long will my sponsorship last? What happens to my sponsored child if I cancel? Does World Vision UK cold call? CHILD SPONSORSHIP FAQS Message, email, or give us a call When you give to World Vision, we uphold promises to you set out in our Supporter Charter. If we fall short of your expectations, you may wish to make a complaint. SEND A MESSAGE For supporters Email: supporter@worldvision.org.uk Telephone: 01908 84 10 10 General enquiries Email: info@worldvision.org.uk Telephone: 01908 84 10 00 Our phone lines are open: Monday: 10am-5pm Tuesday - Thursday: 9am-5pm Friday: 9am-4pm Media enquiries If you have a press enquiry, please contact our Media Team. Our address (map): World Vision UK Opal Drive Fox Milne Milton Keynes MK15 0ZR Change how you hear from us We'll always respect your preferences and you can change the way you hear from us at any time, or opt-out from communications by contacting us. Simply call free phone 08000 858188 or email info@worldvision.org.uk. We'll always treat your data with the utmost respect in line with current Data Protection laws and commit to storing your personal information securely and will never sell or share your information with others. How to make a complaint Your experience of us and our work is very important to us. Without you, we wouldn’t be able to make a difference for vulnerable children around the world. If we've fallen short, please let us know. We take complaints extremely seriously, and always aim to learn from our supporter feedback. You can send us a message, email us at complaints@worldvision.org.uk, phone us on the supporter number above, or write to us at our head office address in Milton Keynes. If you are still unhappy, you can contact the Fundraising Regulator or Charity Commission who have an independent complaints procedure that seeks to resolve any problems between you and World Vision. See our Complaints Policy for more information. MAKE A COMPLAINT Whistleblowing If you’d like to report any issue of a serious nature about the conduct of World Vision UK or its employees, such as dishonesty, fraud or corruption, bribery or suspected terrorist engagement or involvement, illegal acts or unethical actions, please use the anonymous and confidential 'Whistleblower hotline' hosted on EthicsPoint's secure servers. Or, free phone 0800 032 8483. More information Where your money goes How your donations have changed children's lives for good. LEARN MORE My Sponsorship Log in to see how you make a difference and keep in touch with your sponsored child. LEARN MORE Jobs at World Vision Join thousands of passionate people to transform the lives of children. LEARN MORE We use cookies and similar technologies to help personalise content, tailor and measure ads, and provide a better experience. CHOOSE ACCEPT ALL FOLLOW US CONTACT US Donate Sponsor a child Support us About us Annual Report My Sponsorship Jobs Press centre © 2021 World Vision. All rights reserved. World Vision UK is a registered charity no. 285908. Terms and Conditions Privacy and Cookies Policy Modern Slavery Statement Supporter Charter Global Power Claims Safeguarding Policy Whistleblowing Policy