Solutions Products Resources Company Sign in A powerful workspace to manage agents, bots, and conversations Whether you’re in the office, at home, or on-the-go, our cloud-based workspace makes it easy to manage everything conversational. Request demo A single place to manage every conversation Our conversational agent workspace makes your team more efficient, surfacing interactions from emails, social media, messaging apps, and more. Conversation history, consumer details, and other information is available in a single view, with dynamic prioritization that allows agents to manage multiple concurrent conversations efficiently. Recommended actions amplify agent productivity Agent Assist suggests the best content or bot to handle a consumer’s intent. Recommendations are presented directly in the conversation flow to speed responses. Agent Assist uses machine learning to improve over time. Mobile app offers on-the-go access The mobile app gives agents access to Conversation Manager from any iOS or Android device. It’s simple, intuitive, and requires minimal training to get up to speed. It’s great way to upskill in-store staff to handle messaging conversations quickly. Monitor chatbot and agent performance in real time Conversation Manager gives managers visibility into performance metrics for agents, chatbots, and every single conversation. It also alerts them to conversations that require immediate attention with the ability to directly intervene as needed. Conversation Manager is just one component of the Conversational Cloud Intent Manager Configure, detect, and analyze consumer intents in real time. Learn more Conversation Builder Easily build automated conversation flows with our comprehensive and intuitive point-and-click interface. Learn more Conversation Orchestrator Use intent and contextual data to determine the best bot, agent, or other resource to handle a conversation. Learn more Solutions By role Sales + Marketing Customer care By company size Enterprise SMB By partner type BPOs Solution providers Digital agencies By industry Retail Banking DeFi Telecom Government Travel Insurance Education Automotive By service Marketplaces Managed services C-19 Testing Program Products Conversational AI Intent Manager AI Annotator Conversation Builder Conversation Manager Conversation Orchestrator Conversation Analytics Functions Proactive Messaging Social Messaging Conversation Channels Web Messaging App Messaging Voice to Messaging Email SMS Apple Business Chat Google RBM Google's Business Messages WhatsApp Facebook Instagram Twitter LINE WeChat Resources Success stories Guides and reports In the news Webinars Blog Knowledge Center Developer Center LivePerson Institute EqualAI C-19 Testing Program Company About us Careers Investor Relations Press Room Security Media kit © 2021 LivePerson, Inc. All rights reserved. Copyright • Corporate Governance • Privacy Policy • Terms of use • GDPR We use cookies 🍪 By clicking “Accept All Cookies,” you agree we can store cookies on your device to help personalize site content, analyze traffic and assist in our marketing to provide the best possible user experience. To find out more, read our cookie policy. Accept All Cookies Cookies Settings