01264 321050 Home About Us Wholesale Special Offers Retail News Contact Us RETURNS Return Policy At Cooper Foods, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Cooperfoods to comply with the revisions that have been made to this Customer Request for Credit and Returns Policy. Cooper Foods will continue to return for credit any product not accepted at time of delivery. After delivery, our credit and return policy is limited within certain guidelines. OUR PRODUCT RETURN & CREDIT POLICY DOES FIVE THINGS: Ensures product consistency and quality. Reduces product loss. Speeds the processing and ensures accuracy on all requests for credit. Ensures that product is handled in line with Food Safety Regulations. Controls product returns so that any unfit product is channelled correctly WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW: Your Driver will gladly help you verify that the items delivered agree with your invoice. Should you choose to return any product, your Driver will issue a Credit Request. If a product is short on delivery, your Driver will make an adjustment on the invoice. If a product is damaged, your Driver will make an adjustment on your invoice. Once you are satisfied with your order, please pay/sign the invoice. OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED An item may be returned, after delivery, only if it meets the important following food safety guidelines: TIME Make all returns & credit requests within these time frames: Produce & Perishables – Point of Delivery Non-Stock Order Items – Non-returnable Frozen items – 24 hours Dry Goods – 24 hours TEMPERATURE Chilled items being returned must be stored at between 0°C and 4°c and frozen items must be stored appropriately at -18°C or less. PACKAGING Products are returnable for full credit only when they are in the original package free of markings or damage. © Copyright Cooper Foods (Andover) Ltd 2021

01264 321050 Home About Us Wholesale Special Offers Retail News Contact Us IN-HOUSE MEAT & FISH PREPARATION FACILITIES We occupy 15,000 sq. ft. modern unit in Andover, Hampshire. We have a state-of-the art wholesale meat and seafood preparation & storage facility with a 300 pallet cold room; enabling our highly-skilled meat and fish preparation teams to prepare your orders to your exacting requirements. We hold accreditations with SALSA as well as The Food Standards Agency (approval number 2268). With the use of a paperless integrated business software that has recently been rolled out to all departments, traceability can be offered on all of our fresh products. © Copyright Cooper Foods (Andover) Ltd 2021