Sign in Home FAQs KA-01169 Back Emergency repairs Views: If you can smell gas Please turn your gas meter to the off position and call Cadent immediately on 0800 111 999 Do not switch on/off lights or power switches. You should also open a window. Read more advice in our FAQs. Please call our Customer Service Centre to inform us once reported to Cadent. If you can see or smell smoke Call the emergency services on 999 Please call our Customer Service Centre to inform us once reported to the authorities. For anything else, call our Customer Service Centre 0300 373 3000 List of problems classed as an emergency No electricity in the whole property No water in the whole property No drinking water Flooding / uncontainable leak Wall or ceiling has collapsed or is likely to collapse Property is insecure Any damage that poses a health & safety risk to you or anyone in your home Sewage upsurge in your home Related FAQs (3) What repair issue is considered an emergency? What should I do if I have an emergency repair? What should I do if I smell gas? - Step by step guide Is this page useful? Yes No Got feedback about how this page could be improved? Contact us Email: customerservice@networkhomes.org.uk Tel: 0300 373 3000 Network Homes The Hive 22 Wembley Park Boulevard Wembley HA9 0HP Terms of use Terms & Conditions Sitemap Cookies Privacy statement Our awards © Network Homes Ltd 2020. Registered number 7326 Edit cookies Your choice regarding cookies on this website We use cookies to give you the best experience on our website. Click ‘Edit cookies’ to learn about them and to change your cookies settings. By clicking “Accept all cookies”, you agree to the storing of all cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. See cookie policy Accept all cookies Edit cookies