(781)-665-3400 info@stephensautobody.com Stephen’s Auto Body Frequently Asked Questions Feel free to read our frequently asked questions so that you can get a better handle on what we do and how its done. As always, we encourage you to contact us directly should you like to talk about something in greater detail. WHERE DO I GET A CLAIM NUMBER? Just contact us direct and our customer service representatives will guide you through the process. ARE YOU OPEN SATURDAY? WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR? HOW IS A VEHICLE DETERMINED A ||TOTAL LOSS||? CAN YOU MATCH THE PAINT COLOR? CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP? HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE? CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR? HOW CAN I GET A RENTAL CAR? HOW WILL I KNOW WHEN MY CAR IS DONE? IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE? DO I HAVE TO PAY A DEDUCTIBLE? WHAT FORMS OF PAYMENT DO YOU ACCEPT? WHAT ARE BETTERMENT CHARGES? HOW SHOULD I CARE FOR MY CAR AFTER THE REPAIRS ARE COMPLETE? Customer Testimonials Excellent customer service 5/5 Review Excellent customer service and they work very well with insurance companies, which leaves little work for the customer to do. They also detail the inside of the car! - Andrew K posted on Yelp.com professional group of people! 5/5 Review What a professional group of people! When you end up needed your vehicle fixed by a body shop it's never fun. Unfortunately I've needed this service a few times in my life but never have I been so impressed with both the facility and people. From appraisal to vehicle drop off, the unmatched quality of work, and professional customer service in between... This place is the best. Don't take your car or truck anywhere else. Drive the extra time past all the local body shops in your local neighborhood and find your way to Stephen's! You won't regret it. I told the office staff I hope I don't have to see you again, simply because that would mean my vehicle would have suffered damage again... The entire experience was easy worry free and seamless. Thanks for the outstanding customer service and quality workmanship. I will gladly refer anyone I know to your business. Thanks again - Jonathan from Quick Jump to: Home Our Services Insurance Rentals Consumer Rights Contact Us Employment Opportunities Need a Tow? Call Our Tow Trucks Fleet 24/7: 781-662-5202 Our fleet of tow trucks services the entire Boston and Cambridge region 24 hours a day, 7 days a week. Stephen’s tows for the Melrose Police Dept. Visit our Melrose location at: 140 Tremont Street Melrose, MA 02176 Map our Saugus location here. Call Stephen's: 781-665-3400 Stephen's Tow: 781-662-5202 Site brewed by DiGital808.com