PASSION FOR YOUR BUSINESS FRANÇAIS MOBILE RSS NEWSLETTER CONTACT @ PRESS Group Our Business Our Commitment Talent Suppliers News DIRECT CONTACT Products Building Management Cables HVAC & RE IMAT Lighting Others Safety & Tools Specialities Products Country Australia Austria Belgium Brazil Canada Chili China Colombia Costa Rica Czech Republic Dominican Republic Estonia Finland France France Exportations France Overseas (Africa) France Overseas (America) France Overseas (Oceania) France, Atlantique France, CGE-D France, Ile-de-France France, Meditérannée France, Nord-Est France, Ouest France, Rhône-Alpes France, Sud-Est France, Sud-Ouest French Guiana French Polynesia Germany Guadeloupe Hungary India Indonesia Italy Latvia Lithuania Malaysia Martinique Mexico Monaco New Zealand New-Caledonia Norway Panama Peru Poland Puerto-Rico Romania Saint Martin Singapore Sonepar Sonepar Int. Services south korea South Korea Spain Sweden Switzerland Thailand The Netherlands Trinidad and Tobago United Kingdom USA Vietnam Country SEARCH Home › Our Business › e-business Diversity of Markets Close to our Customers Supply Chain Efficiency Key Accounts e-business E-BUSINESS TO ACHIEVE OPERATIONAL EXCELLENCE The Sonepar aim is to become the preferred on-line supplier for its customers. As customer demand patterns change, Sonepar is ready to evolve at the pace set by the true e-conomy and to meet these demands in easy-to-use business processes. Sonepar wants to achieve operational excellence, by integrating on-line shops with business systems, and allowing customers access to 7x24 self-service tools in which they can look for product information or check product availability by themselves. TO INCREASE THE LEVEL OF CUSTOMER SERVICE Sonepar contemplates e-business as one additional tool to support the business. It shows already higher levels of customer satisfaction and quality of service. The group is maintaining and even increasing the level of personalised attention to the customers because sales force focus more on customer demands than on process. In on-line shops, performance is constantly monitored to achieve the maximum efficiency and guarantee the lowest response times. TO INTEGRATE E-PROCUREMENT Industrial OEM and MRO accounts benefit from multiple forms of end-to-end system integration, enabling e-procurement from their business systems and having Sonepar as one integrated link of their value chain. Each customer is unique and, in order to determine the best solution, each case is handled individually. TO MAKE CONTACTS EASIER Most of Sonepar companies are conducting a sustained level of on-line activity. To know more about doing business on-line with one of the Sonepar companies, please contact your account manager or your local branch, and an on-line coordinator will assist you. Send by email SUSTAINABLE DEVELOPMENT TERMS OF USE PRIVACY POLICY SITEMAP JOIN US © SONEPAR GROUP Who we are Key Figures Sonepar's History Governance Sonepar's Structure Country Directory OUR BUSINESS Diversity of Markets Close to our Customers Supply Chain Efficiency Key Accounts e-business OUR COMMITMENT Sustainable development Mission statement Our values TALENT Join us! Business Philosphy Our belief Our businesses Testimonies Promoting talent SUPPLIERS Requirement to Suppliers Suppliers Partnership NEWS Group news Press releases Press NEWSLETTER CONTACT COUNTRY DIRECTORY