Please note: Information regarding Castelan Group and COVID-19 Home Services and products About Castelan People Vacancies Contact HomeInsurance Services Make a claim Insurance Services Our mission is to carry out two simple tasks exceptionally well – to add value to your business and bring peace of mind to customers through product and claims handling services that are fair for all. We now care for over 1.5 million customers throughout the UK and work with some of the best-respected brands in the country. Arrange, Manage & Administer Product Schemes It is vital that the administration of any insured scheme maintains the expectation of the product as sold at point of sale. From the confidence of secure underwriting through data management and the fulfilment of customer communications, we offer a solution at every stage. Our ability to manage all or part of your solutions for your scheme will leave you to focus on what you do best. Find out more Customer Engagement Platform Built entirely by our in-house team of developers, the Customer Engagement Platform delivers unique benefits and flexible solutions for keeping in touch with customers. It offers the ability to register a product, validate a guarantee, purchase an insurance policy, offer additional products and manage continual contact with the customer base. Customers are able to create an account and manage the policies and product, thereby creating a long term relationship with the customer Find out more Claims Handling All claims are handled within our own, UK based, claims and service centre. We think that’s important, it gives us the control to manage the process end-to-end and meet the promises that we make. Those promises are also why we train our claim handlers to such high levels so they have the confidence to be calm, efficient and reassuring. Our claim handlers work to the mantra of ‘My Customer, My Responsibility”. Find out more Compliance Castelan believes that being regulatory compliant is instrumental to a consumer-centric and a competitive financial services industry. Compliance with the Financial Conduct Authority’s and the Information Commissioner Office’s regulations forms an integral part of all Castelan’s decision making. Find out more Castelan Group Alpha House, Sunnyside Road North, Weston-super-Mare, BS23 3QY VAT registered business: 114 067 153 Tel: 0370 320 3333 Fax: 0370 320 0241 Furniture Care Services Commercial Services Insurance Services Care Products Furniture Care Network Furniture Care Centre Press & Media About Castelan People Vacancies Contact Important Information Terms & Conditions Privacy Notice Cookie Notice Castelan Limited is authorised and regulated by the Financial Conduct Authority - registration number 572287 Registered in England: 7637133 Our use of cookies We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences. For more detailed information about the cookies we use, view our Cookie Policy. Essential Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then. SHOW COOKIES USED Performance Cookies These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site. SHOW COOKIES USED Functional Cookies These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly. SHOW COOKIES USED