01268 644160 | join@stonebridgegroup.co.uk Join Our Network! Home Our Proposition Our Support About Us News Get in Touch Business Standards Support We have a dedicated business standards team on hand to help you with managing all aspects of the compliance process. All of our Appointed Representatives are allocated a dedicated business standards manager, along with an extended team of assessors based in our head office. The whole team work closely with our member firms across all aspects of the compliance process, from file checks to one to ones, observations and more. This is backed up by a field team able to deliver face-to-face compliance support when needed. Our goal is to ensure that our member firms and their clients are protected at all times. This Includes: In-house & Remote Compliance Teams We provide personalised telephone and email support to our member firms for compliance monitoring, queries and guidance. Face-to-face support is provided in the early stages to help our members find their feet and to help with ongoing compliance supervision for them and their staff. Regulation & Policy Updates We keep our member firms up-to-date with FCA regulation changes and amendments to government policy and directives. Whether it be imminent changes or longer term planning, we provide the support to help our members adapt to and implement what is required. Case Reviews We carry out regular reviews of customer files, with detailed feedback and technical guidance provided to help maintain best client outcomes. Regular Feedback Meetings We conduct personalised meetings with our member firms’ compliance team liaison to discuss file review outcomes, industry updates and share best practices. Robust Compliance Monitoring We ensure that our members keep up to date with FCA Training & Compliance requirements by providing handy reminders and regular CPD content via our market-leading software. Compliance Committee We have a dedicated team to monitor lender changes and adapt our compliance framework accordingly. We’ll also liaise regularly with lenders and provide high-level audit monitoring to protect our members and their businesses. To benefit from this and more join Stonebridge today > Hear From Our Network: Where Stonebridge differ from other networks is the level of support. The business development managers and their assistants are easy to access. In the compliance department, there is always someone who will talk to you. So if you’ve got any questions, you don’t have to do everything by email. You can just have a quick conversation which makes everything so much easier… - Paul Spoelstra, Assured Mortgage Advice Policies Modern Slavery Statement Cookie Policy Privacy Policy Quick Links Contact Us News Careers © Copyright Stonebridge | All rights reserved. Not all products and services mentioned are regulated by the Financial Conduct Authority. The guidance and information contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK. Stonebridge is a trading style of Stonebridge Mortgage Solutions Limited, which is authorised and regulated by the Financial Conduct Authority. Registered Office: Stonebridge Mortgage Solutions Limited, 9 Lords Court, Basildon, Essex, SS13 1SS. Registered in England and Wales. Registered Number 5601592. Web design by Stonebridge, web development by Frogspark.