Greenview Surgery Search Home Opening Hours Online Services Our Staff News Patient Participation Group Contact Us 15th Oct What is triage control and why are we doing it? As a surgery we implemented this in January 2020 to ensure we could provide effective and safe care for all our patients. Prior to this, we were operating a system where patients phoned for appointments, and once these were all booked you had to try again at a later date or wait for the doctor to look at your request. This often led to a rush on the phones and a “first come first served approach” rather than one based on clinical need. With triage control, a clinician will triage ALL requests received between 8 am and 11.00 am (unless for unforeseen circumstances our staffing is reduced) and take action as below. Contact with the surgery You can contact us between 8am -11 am on our usual phone lines or via the patient questionnaire online. Our Patient Navigators are trained to take some basic information which will help the clinician decide what to do next. The possible outcomes are: Clinician decides that there is enough information to make a diagnosis and provide advice or prescription Clinician decides that this is a condition that needs a phone or face to face review Clinician decides that further information is needed to make a decision. You will then either be phoned back by a Patient Navigator with the clinician’s questions, or contacted directly by the clinician via text message. Please note all our Patient Navigators are trained in using our system, but they do NOT make any clinical decisions. These will always be made by a clinician (either one of our GPs or Advanced Nurse Practitioners). Why are the Patient Navigators asking me further questions? This website uses cookies We use cookies to improve user experience. Choose what cookies you allow us to use. You can read more about our cookies before you choose. STRICTLY NECESSARY PERFORMANCE TARGETING FUNCTIONALITY ACCEPT ALL DECLINE ALL