ABOUT US BUSINESSES BUILDING AND DEVELOPING SEVERN TRENT PLC (OPENS IN A NEW WINDOW) Your account Emergencies Your services Help and contact Log in Accessibility Search site Set your cookie preferences We use cookies to collect information about how you use stwater.co.uk. We use this information to make the website work and make improvements to it. You can read our cookie policy to find out what cookies we use, the information we track and how we use it to improve your experience on the website. ACCEPT ALL COOKIES SET COOKIE PREFERENCES Supply interruptions affecting in and around Stoke-on-Trent - ST10, ST11 1 / 11 Water. Together, let’s do right by it We’ve partnered with ITV Home Planet to share our plans to protect nature and water and to encourage everyone to do right by it. WATCH OUR NEW TV ADVERT How we can help you Make a payment Pay your bill or next instalment MAKE A PAYMENT LOG IN AND PAY Enter a reading Submit a meter reading ENTER A READING CHECK YOUR USE Moving home Open, update or close an account MOVE HOME NEW CUSTOMER Priority services Extra support in the event of a supply issue HELP WE PROVIDE REGISTER NOW Report problems Report problems with your water or sewers REPORT A PROBLEM ACTIVE INCIDENTS Why your bill may go up We've all been doing things differently recently and that includes the way we've been using water, which may affect your bill. WHY YOUR BILL MAY HAVE INCREASED Help to pay your bills Sometimes it can be hard to pay your bills. If you could use some financial support, we’ve got several ways we can help. FINANCIAL SUPPORT The quality of your water If your water ever looks, tastes or smells different to usual, we can help you understand and solve common problems. YOUR WATER QUALITY 1 2 3 4 5 Previous What’s good for nature is great for your water! Looking after water means looking after nature and the environment too, and we're launching our biggest ever project to give nature a boost across our region. GREAT BIG NATURE BOOST Next Latest news Month/Year: Any Oct 2021 Nov 2021 Topic: Any 19 Results SEVERN TRENT BEGINS NETWORK IMPROVEMENTS IN GOBOWEN 26 Nov 2021 TOP 10 PLACE FOR SEVERN TRENT IN SOCIAL MOBILITY EMPLOYER INDEX 24 Nov 2021 LAST WEEK FOR SCHOOLS AND COMMUNITY GROUPS TO APPLY FOR A FREE TINY FOREST 22 Nov 2021 SEVERN TRENT SHARE TIPS FOR PREPARING YOUR HOME FOR WINTER 18 Nov 2021 1234 Phone (expands content) Emergencies (24hrs) 0800 783 4444 Contact Us (expands content) Feel free to contact us with any enquiries CONTACT US Languages (expands content) Get help in your preferred language OTHER LANGUAGES Customer policies Accessibility Privacy Cookies Terms and conditions Careers News Gender Pay Gap Report Modern Slavery Statement Site map Severn Trent PLC (opens in a new window) Hafren Dyfrdwy (opens in a new window) Severn Trent Services Severn Trent Green Power Severn Trent Connect (opens in a new window) (opens in a new window) (opens in a new window) (opens in a new window) © Severn Trent Water 2016-2021