The B2X Story Great Techologies Need Great Service Solutions Why We’re here Our Journey B2X ONE Service Platform Our Mantra. Never Settle Our Core Values We help brands to create unique customer experiences across the globe by applying our good judgement, strong expertise and relentlessly high standards in delivering the best possible services. Why we are here It was Karim Barkawi and a small team of Barkawi Management Consultants who founded B2X in 2007 in the tailwind of taking over global customer service and warranty operations of Siemens Mobile. Karim realized the potential of how a platform-based service delivery model could disrupt conventional service setups and profitability gains by sub-contracting and consolidating service volumes into a specialized partner network and by intelligently orchestrating service operations by leveraging unified service management technology and the establishment of a central operations control tower. Ever since, B2X has dedicated itself to build a leading post-sales service platform connecting electronic manufacturers, customers and service networks across the globe and to become a full-service provider for best cost value-added logistics and technology support services. Starting as a traditional Business Process Outsourcing (BPO) provider in the customer service and mobile communication industry, we have made significant investments in our technology platform, vendor & fulfillment networks as well as service operation capabilities in order to expand our value proposition to end-2-end service solutions for all kinds of electronic products. Today, B2X is a provider of Managed Services in the area of value-added logistic and post-sales service for electronic products and provides a high variant of solutions along a client’s product life-cycle (from deployment, customer support, onsite support to central depot repair services). Today, we support leading brands in various industries such as Apple, Google, Samsung, Tier Mobility, Orange Ventures or Xiaomi. We address typical service business goals Time-to-market and geographical business extension New levels of service experience from onsite deployments and walk-in services to central depot repair and advance exchange solutions Optimization of total service and warranty cost Mission We help our clients to create a unique customer experiences across the globe by applying strong expertise and relentlessly high standards in delivering the best possible services, Our Journey Starting as a traditional Business Process Outsourcing (BPO) provider in the customer service and mobile communication industry, we have made significant investments in our technology platform, vendor & fulfillment networks as well as service operation capabilities in order to expand our value proposition to end-2-end service solutions for all kind of electronic products. Today, B2X is a provider of Managed Services in the area of value-added logistic and aftersales service for electronic products and provides a high variant of solutions along a client’s product life-cycle (from deployment, customer support, onsite support to central depot repair services). Today, we support leading brands in various industries such as Apple, Google, Samsung, Tier Mobility, Orange Ventures or Xiaomi. We address typical service business goals Time-to-market and geographical business extension New levels of service experience onsite deployments and walk-in services to central depot repair and advance exchange solutions Optimization of aftersales and warranty cost Read the Story MAINTENANCE & REPAIR VALUE-ADDED LOGISTICS CUSTOMER INTERACTION SERVICE DEMAND & CLIENT REQUIREMENTS B2X ONE PLATFORM SUPPLY & FULFILLMENT ECOSYSTEM B2X Service Platform The role of post-sales services including product deployment, customer support, maintenance and repair has never been more significant for an electronic OEM’s operations than nowadays. It is a major profit center, contributing nearly 75-80% to an OEM’s core business profits. Our clients require reliable and efficient services to support their product lines such as mobile phones, entertainment devices, office equipment, payment devices, e-scooters, kiosk terminals, POS systems. Out-tasking product deployment, customer remote support, maintenance & repair services to B2X saves time, money and resources that would be required to create and maintain a global, post-sales technology support infrastructure. Focus Industries Mobile & Consumer Electronics Urban Mobility Computing & Office Devices Payment & Vending Other Technologies Service Offerings Value-added Logistics Maintenance & Repair Customer Interaction Global Post-Sales Service Solutions In order to fulfill our clients’ service requests and SLAs, B2X leverages an uniquely composed network of service partners and external service professionals. From operating frontend walk-in centers, in-store customer support solutions, warehousing and distribution services to central depot repair services, B2X sources the best-fit service partners from its service network and mitigates supplier risk and service disruption through real-time control mechanisms. Learn More B2X ONE | Technology Platform Some of the world’s best-known companies rely on our solutions to offer excellent post-sales services. Delivering reliable SLA results and business outcomes is also the result of a homogeneous and standardized service delivery with a unified view on performance, critical control points and process outliers. Managing and orchestrating multi-channel service networks from every angle of the customer journey and service fulfillment processes require tying together hundreds of service partners and (online / offline) touchpoints, thousands of customers or devices and millions of services incidents in one unified platform. We see ourselves as the maestro of such an ensemble in order to make them “play efficiently together” to create the desired business outcomes. We get supported by our technology platform “B2X ONE” that build around five key-principles: End-to-end visibility into critical service processes Pinpoint service anomalies before they cause service disruptions Drill down into the root cause of a problem and expedite the time to identify means to resolve the issues Eliminate data and information silos with one data source of truth Simplify connectivity to our partners by applying standard APIs for data exchange Learn More Our Identity: Never Settle B2X is all about dedication, innovation and cross-functional team work on a global scale. Having our roots near the Bavarian Alps in Munich, Germany, our heritage ever since is influenced by our teams and client communities spread across the globe – from APAC to India, Europe and Americas. And ever since we have been supporting clients across the globe as an independent partner who can provide innovative, bespoke and scalable business process solutions from (forward and reverse) logistics to efficient and innovative after sales services - either covering specific sub-processes or the entire end-to-end service value chain. And with our clients’ requirements being as demanding as the industries and markets they are playing in, our DNA is determined by the need to continuously adapt, change or innovate our service management routines and applications while reducing complexity through standardization in everything we do. B2X Core Values We do not paint our values onto the office walls, or see them as things that should sound or look good to the outside. Our Values are there to guide us toward our common mission and objectives and through times of uncertainty, continuous change and transformation of daily routines and ways of living (society, scarcity, policy, technology). Working as a global community embedded into multi-dimensional partnership and delivery networks with million of service transactions and complex interaction models require strong values that keep us focused on doing the right things, at the right time, at the right place and at the right level of compliance. Each of our values is aligned with what will guide us to achieve our mission. B2X Mission #1 Diversity #2 Competence #3 Partnerships #4 Courage #5 Integrity Interested in Learning More About B2X? Get in Touch! Alfons Krauthausen CHIEF EXECUTIVE OFFICER Contact Me Solutions Value-added Logistics Maintenance & Repair Customer Interaction Industries Mobile & Consumer Electronics Urban Mobility Computing & Office Devices Payment & Vending Other Tech About Our Story Our People B2X ONE Platform Careers Contact Us Resources Blog Client Stories Responsibility News Privacy Policy Legal Notice Copyright © 2021 B2X Care Solutions GmbH. All rights reserved. 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