Open toolbar Coronavirus (COVID-19) Get information about Coronavirus on NHS.UK Complaints Our aim is to provide the highest level of care for all our patients. We would like to hear from you if you think there is any way we can improve our services. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like to know as soon as possible after the event, ideally within a matter of days or at most a few weeks. This will enable us to establish what went wrong more easily. If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know in one of 4 ways. IN PERSON – ask to speak to Tracie Craddock, the Managing Partner. She will be happy to explain the procedure to you and make sure that your concerns are dealt with promptly. IN WRITING – some complaints may be easier to explain in writing. Please give as much information as you can, then send your letter to the practice for the attention of the Managing Partner, Tracie Craddock, as soon as possible. SEND as much information as possible about your complaint to smp.comments@nhs.net for the attention of The Managing Partner, Tracie Craddock. ALTERNATIVELY – you may wish to speak to a patient member of the ‘Patient Participation Group’ first, so that your complaint can be discussed away from the surgery. Navigate to our Patient Participation Group page for details of how to do this. Still not sure? Healthwatch Telford and Wrekin have advice and information about making a complaint: https://www.healthwatchtelfordandwrekin.co.uk/advice-and-information/2021-01-20/all-complaints-about-nhs-services With all complaints about any NHS services, patients can choose to make their complaint to either the provider of the service or the commissioner. In the instance of GPs, Dentists, Opticians & Pharmacists they can raise their concerns directly with the service, or at this time the Commissioner, which in this instance would be: NHS England Complaints Team NHS England P.O. Box 16738 Redditch B97 9PT Tel: 0300 311 2233 Email: england.contactus@nhs.net https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/ If you are still unhappy you have the right to ask the Healthcare Commission to review your case. The Healthcare Commission is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide the service. Telephone: 020 7448 9200 Website: http://www.cqc.org.uk/ Or write to them at: Healthcare Commission (Complaints Team) Peter House Oxford Street MANCHESTER M1 5A Accessibility Statement Contact Us Disclaimer GDPR Site Admin Useful Links