PERSONAL BUSINESS ANSWERS ABOUT US LOG IN Jewelry Business Claims How it All Works Our goal is to get your jewelry business back to normal as fast as possible. With our network of partners nationwide, help is just moments away. Here's what the claims process typically looks like: 1 Start Your Claim Let us know what happened – the who, what, where and when. Start your claim by contacting your local agent, or Jewelers Mutual directly by calling 800-558-6411 or emailing claims@jminsure.com. Include photos if it is safe to do so. 2 Minimize Further Damage Do what you can to ensure your loss doesn’t magnify. Reasonable expenses incurred in the process of preventing further damage are generally covered. Save your receipts. 3 Meet Your Claims Expert One of our skilled claims experts will get in touch. There may be additional details we need from you. This is when we will work together to evaluate and finalize your claim. 4 Back to Business Once your claim is finalized, enjoy business as usual. We'd love to hear how your claims experience went. Feedback is always welcome by emailing claims@jminsure.com. 4.98 out of 5 stars Claims Satisfaction Rate Jewelers who experienced a claim with Jewelers Mutual Group give the process a 4.98 out of 5 stars. According to a survey conducted by Market Research and Insights Q1 2020, paid for by Jewelers Mutual Group. The Most Common Claims These are the most common claims we see, and what to do in each instance. Glass Breakage Cover the opening with a board until a replacement can be installed Burglary or Theft Call the police, take photos, and prepare a list of stolen goods Water or Wind Damage Minimize damage as much as possible and get in touch with a repair specialist Slips and Falls Arrange appropriate medical care for the effected persons, identify eyewitnesses and preserve video evidence FAQ What is a deductible? How are payments handled? Can I choose who will do repairs to my property? Do I need to file a police report for property damage or loss due to theft? What if I don't have all the information about my loss right now? Should I wait to file a claim? What do you need to show proof of ownership for stolen property? What else can I do if I have time before my first meeting with a claims representative? When do I pay my deductible and to whom do I pay it? Start a Claim You can start a claim by contacting your local agent, or you can call us at 800-558-6411 or email claims@jminsure.com. EMAIL US PERSONAL Personal Jewelry Insurance Get a Quote FAQ Manage My Policy Claims Pay My Bill BUSINESS Jewelry Business Insurance Zing® Platform JM™ Shipping Solution JM™ Care Plan Jewelry Appraisal Solution JM™ University JM Risk Services Jeweler Programs Pay My Bill Business Claims Blog ABOUT About Us Careers Newsroom Social Responsibility COVID-19 Resources CONTACT Contact Us Share Your Concerns BLOG How much does it cost to resize a ring? How to clean gold jewelry the right way How much should an appraisal cost? How to make a ring smaller without resizing More blog articles Privacy Policy Terms of Use © 2021 Jewelers Mutual Group - All Rights Reserved Insurance coverage is subject to underwriting review and approval, and to the actual policy terms and conditions. Any descriptions are a brief summary of coverage and are not part of any policies, nor a substitute for the actual policy language. Insurance coverage is offered by a member insurer of the Jewelers Mutual Group, either Jewelers Mutual Insurance Company, SI (a stock insurer) or JM Specialty Insurance Company. Policyholders of both insurers are members of Jewelers Mutual Holding Company.