Home » College Governance » Compliments & Complaints Compliments & Complaints Your feedback is important to us Cornwall College’s aim is to ensure that its courses and its care of students are of high quality. However, sometimes things may go wrong and you may want to complain. Please read the complaints management policy that explains the steps you need to take to make a complaint. Complaint Management Policy-v1-2 Document Categories: Complaints Policy and Procedure, Policy Publish date: 24 May 2021 Expiry date: N/A File Type: Adobe PDF DOWNLOAD FILE Complaint Form-v2 Document Categories: Complaints Policy and Procedure, Policy Publish date: 16 December 2020 Expiry date: 1 December 2023 File Type: Word Document DOWNLOAD FILE Write to: Complaints Office Cornwall College St Austell Tregonissey Road St Austell Cornwall PL25 4Dj Email: complaints@cornwall.ac.uk To make a complaint, please send a completed Complaints Form to: The Education and Skills Funding Agency has an obligation under the Apprenticeships, Skills, Children and Learning Act 2009 to ensure that providers of education and training are receptive to genuine expressions of dissatisfaction and that complaints are dealt with promptly, fairly and proportionately. If you are not satisfied with the outcome of a complaint once it has exhausted the Cornwall College complaints procedure you can complain to the Education and Skills Funding Agency who will investigate to ensure that our Complaints Procedure is working effectively and that that any decisions made are reasonable. www.gov.uk/complain-further-education-apprenticeship Related Pages Anti-Slavery & Human Trafficking Appointing New Governors Board Reports & Board Minutes College Charter Cookie Policy Current Governors Equality & Diversity Freedom of Information Principal’s Welcome Subcontracting & Supply Chain Your Information & Privacy Policy We are the largest education and training provider in the region, with over 15,000 learners each year, 2,000 of whom are studying a university programme with us. Our achievements are plentiful and our proven track record of almost 15,000 apprentices in ten years makes us the most successful provider of work based learning in the South West. Quick Links Home Page Terms & Conditions Privacy Policy Cookie Policy Freedom of Information Accessibility Statement Modern Slavery Statement Compliments & Complaints Ask a Question Report an Absence Contact Us 0330 123 2523 Apprenticeships – 0330 123 4785 Copyright © 2021 The Cornwall College Group Tweets by CornwallCollege Click to accept marketing cookies and enable this content We use cookies to optimise our website and our service. Read more Accept all Functional only View preferences