Blog Knowledge Base Developer API Status Customer Portal Legal & Compliance Leaseweb is the brand name under which various independent Leaseweb Sales Entities operate. Each of these sales entities is a separate and distinct corporate entity that provides services in a particular geographic area. Announcement Day: October 1, 2021 Per this legal announcement, the Leaseweb Sales Terms and Conditions, the Services Specifications, the Leaseweb Support and Service Levels, and the Leaseweb Policies for Leaseweb Netherlands B.V. have been amended to ensure that the new contract flow is well documented therein, also corresponding with the Customer Portal for your ease of use. There will be no changes in the Services or use of the Services or any service levels, and the amendments will be automatically applicable as per October 21, 2021 to all (existing and new) Sales Contracts. Sales Contract To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications, and the Support and Service Levels. Sales Term and Conditions The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb. Acceptable Use Policy Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy. Services Specifications The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb. Support and Service Levels The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb. The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics. You can download the latest versions of the contract documentation for each of these sales entities below. Leaseweb Netherlands B.V. - The Netherlands Sales Terms and Conditions Policies Services Specifications Support and Service Levels Leaseweb Deutschland GmbH - Germany Sales Terms and Conditions Policies Services Specifications Support and Service Levels Leaseweb UK LTD. - United Kingdom Sales Terms and Conditions Policies Services Specifications Support and Service Levels Leaseweb Asia Pacific PTE – Singapore Sales Terms and Conditions Policies Services Specifications Support and Service Levels Leaseweb Australia PTY. LTD. – Australia Sales Terms and Conditions Policies Services Specifications Support and Service Levels Leaseweb Hong Kong LTD. – Hong Kong Sales Terms and Conditions Policies Services Specifications Support and Service Levels Leaseweb USA, Inc. - United States Sales Terms and Conditions Policies Services Specifications Support and Service Levels Please note with respect to COVID-19: The Customer could have reasonable knowledge and awareness with respect to the COVID-19 events at the moment of requesting Leaseweb to submit a Quotation and/or Order for Services and/or entering into this Sales Contract: therefore Force Majeure is not applicable to this Sales Contract and Customer cannot claim any rights under Force Majeure with respect to the COVID-19 event and remains fully obligated to perform all of its obligations of the Sales Contract, including payment. Get started today! start live chat email us Or click here to see our full list of contact options. Links Customer Portal Status Leaseweb Blog Knowledge Base API Documentation Leaseweb Labs About Leaseweb Our Story Careers Press Releases Events Contact Legal & Compliance General Sales Contract Personal Data Protection Acts Abuse Handling KYC Customer Verification Website Terms of Use & Cookie Statement Sign up for our newsletter Stay up to date with the latest news about Leaseweb solutions, events, special offers and more by subscribing to our monthly newsletter. ©2021 Leaseweb. All Rights Reserved. Visit/Follow us live chat