Industries Products Resources Customer Stories Support Login Leverage AI for Your Company Crisis Management With Astute's Crisis Management AI, you can provide rapid responses to customers on ALL channels during a crisis. Need a rapid deployment? Talk to the experts at Astute today. We'll never share your information. Learn More Why Astute Crisis Management AI? Provide responses from expert sources and your company Information is gathered from trusted sources (such as regulatory or governmental sources) in order to answer general questions. Also, personalize the virtual agent by adding brand specific questions consumers will be looking for. Available for all on variety of channels Deliver information where your customers are asking for it, including web, IVR, social and SMS. Brands obviously want to take care of consumers, but also employees. This can be implemented for public facing or internally facing or both. Seamless escalation to agent In scenarios where the AI is not able to answer the specific question or phone queue is too long, consumers can connect with an agent over live chat or SMS. Send proactive engagements As crisis situations evolve, answers and policies may shift as well. When this happens, consumers who have previously engaged with the solution can receive updates relevant to the questions they previously asked. Continuous learning through advanced analytics Dashboards and reports show statistics to understand what topics consumers are asking – including which ones the bot is NOT able to respond to. This lets you know where to focus when filling in content gaps. Fill out the form to learn more. Related Content Checklist COVID-19: A Return to Work Readiness Checklist Read More » One-Pager 6 Stages of the Coronavirus Crisis Read More » Press Astute Wins 2020 Pandemic Tech Award Read More » Press Astute Recognized for Innovation in AI Breakthrough Awards Read More » Tip Sheet How to Make Your Agents’ Jobs Easier During COVID Read More » Guide Managing the Risk of Getting Back to Business Read More » Company Customer Stories About Press Partners Leadership Careers Contact Products Astute Bot™ Astute Agent™ Agent Assist™ Agent SMS™ Agent Chat™ Interactive Web Forms™ Astute Social™ Astute VoC™ Astute Analytics™ Astute Spot™ Astute SOS™ Astute Verbatim™ Socialbakers Support Services & Support Customer Center Learning Center support@astutesolutions.com +1 (855) 508-6150 +1 (614) 508-6150 Status.io All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- 2021 Emplifi Inc. All Rights Reserved. Astute’s ICP filing number: 沪ICP备16038979号 MIIT Privacy Policy | Terms & Conditions Insights & trends delivered straight to your inbox. Sign Up Request a Demo +