Careers What We Do Our Community News Contact Us Yorkshire Water Get in touch with us at Loop We would love to hear from you. If you would like to contact us, please use the details below. Loop Customer Management Ltd Number One Mid Point Business Park Thornbury Bradford West Yorkshire BD3 7AY info@loop.co.uk If you meant to contact our client Yorkshire Water instead, please go to their website to explore all the ways in which you can get in touch with Yorkshire Water. WE LOOK FORWARD TO HEARING FROM YOU GET IN TOUCH Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY jobs@loop.co.uk ABOUT THIS SITE Careers What We Do Contact Us Website Designed & Built by we are CODA

Careers What We Do Our Community News Contact Us Yorkshire Water Our Services A customer’s first contact with Yorkshire Water will be with us and we understand well the incredibly high standards demanded by today’s consumers. WE CAN HANDLE A CUSTOMER’S ENQUIRY FIRST TIME In our bespoke Bradford contact centre we deal with customers by phone, email, letter, social media and using web chat. Our range of multi-skilled customer relationship managers can handle a customer’s enquiry first time and our aim is to exceed their expectations of great service. Many of our agents speak more than one language so we offer customers a multi-lingual service to better meet the needs of Yorkshire’s diverse population. But Loop also provides a range of other services to Yorkshire Water including income collection and debt recovery. We help customers with issues as diverse as flooding, noisy manhole covers, unexpectedly high bills, securing help for those in debt and checking the authenticity of a person wanting to gain access to their property. Billing & Collections With unprecedented levels of consumer debt, companies are increasingly looking for reliable ways to ensure that they bill accurately and are able to collect money owed to them. Here at Loop, we have many years’ experience in the billing and income field, and protecting Yorkshire Water’s income streams through effective billing and collections strategies is a key part of what we do. In fact, Yorkshire Water was the first water company to share full customer repayment information with other credit providers through a credit reference agency. Having access to a customer’s full credit information means we can manage accounts better than ever before and in an effective and responsible way. GET IN TOUCH Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY jobs@loop.co.uk ABOUT THIS SITE Careers What We Do Contact Us Website Designed & Built by we are CODA