Set my location Menu BBB Serving Western Virginia Building trust between consumers and businesses for over 80 years. About Us BBB helps people find businesses, brands, and charities they can trust. The BBB of Western VA covers a 32-county region that includes Roanoke, Lynchburg, Harrisonburg, Bristol (VA), Martinsville and Staunton, among numerous other locations. Follow Us: our Facebook (opens in a new tab) our Twitter (opens in a new tab) our YouTube (opens in a new tab) our Instagram (opens in a new tab) our LinkedIn (opens in a new tab) Contact Us 5115 Bernard Dr. Suite 202 Roanoke, VA 24018 Get Directions Email this BBB ph: (540) 342-3455 fax: (540) 345-2289 M-F 8:00AM- 4:00PM Languages supported: English, Limited Spanish Events Upcoming Events DEC 2 THU Grow with Google: Sell Online with E-Commerce Tools Learn how to sell your products online through Google my Business and Merchant Center. 12/2 @ 10:30am. View Event DEC 21 TUE Grow with Google: Make Better Business Decisions with Analytics Learn how to use insights to make well-informed, actionable decisions in order to meet your business goals. 12/21 @ 10am. View Event View All Events Programs and Services Get A Quote Obtain quotes, estimates, information, or proposals from BBB Accredited Businesses. BBB Student of Integrity Scholarship Submit your application to BBB Serving Western VA's Annual Student of Integrity Scholarship competition honoring high school seniors. Business Login Log in to your BBB Business Portal BBB Scam Tracker Spot a business or offer that sounds like an illegal scheme or fraud? Tell us about it! Help us investigate and warn others by reporting what you know. Get Accredited Stand out in the crowd by joining a community of trusted businesses. Register Your Business Are we missing a business in the BBB Directory? Add a Business to the BBB Directory for free. BBB Speakers Bureau Free speaking engagements offered to the community from scams and frauds to ethics and business tips. BBB News & Tips BBB provides educational resources and programs to empower businesses and protect consumers. Read the latest news here. Secure Your ID Day Consumers and businesses are encouraged to attend this free community service event and properly shred and destroy sensitive documents using industrial shredders supplied by Commonwealth Document Management. Dispute Handling & Resolution Find out more about the dispute resolution services offered by BBB and how you can get involved. BBB AUTOLINE Our dispute resolution program can help you resolve your lemon law complaint, and you don't even have to hire a lawyer. Show Your Integrity The BBB Accreditation Seal shows your commitment to integrity, ethical business practices, and customer service. Learn how to join the BBB community of trustworthy businesses today Learn more about Accreditation For Consumers Search for a Business Get a Quote Start a Review File a Complaint BBB Scam Tracker File an Auto Warranty Complaint BBB Ad Truth Sign up for Scam Alerts Frequently Asked Questions (FAQ) For Businesses Search Business Profiles Get Accredited BBB EU Privacy Shield Get Your Business Listed Partner Code of Conduct About BBB® Mission & Vision Directory of Local BBBs International Association of Better Business Bureaus BBB Institute for Marketplace Trust Careers BBB Wise Giving Alliance (Give.org) BBB National Programs Apply for BBB Accreditation Terms of UsePrivacy PolicyYour Ad ChoicesTrademarksHyperlinking Policy © 2021, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. You can learn more about our cookies in our Privacy Policy. Welcome to the BBB! We detect that you are visiting from Belgium. BBB directs its services to businesses and consumers in North America. Please select the region that you would like to explore today. US Canada Mexico For the BBB EU Privacy Shield independent dispute resolution program, please click here. User does not have to select a country if they click this link. Privacy Policy