Personal Business International Investor Relations About Customer Notice Login About Us / Careers / Current Vacancies / Core Banking Application Support Lead - FCUBS x4 Core Banking Application Support Lead - FCUBS x4 Tuesday, November 30, 2021 Position Details This position is based in Port Moresby, and reports to the Manager Core Banking within the Information Technology Business Unit. The main purpose of the role is to manage the Core Banking System Support team to ensure the Core Banking System (FCUBS), and the Front-End Applications (Retail Teller and CTS) are available during relevant business hours across all country’s environments including the BSP Off-Shore Branches. Resolutions of all issues are to be raised in a timely manner and logging & managing issues with the relevant Vendor where appropriate (Oracle, JMR, Newgen). Key Deliverables: Responsible for providing first level technical support for the Core Banking System (FCUBS) as well as to applications that interface with the Core Banking System as and when required. Manage the day-to-day operations of the Team and ensure to provide the first level technical support for the Core Banking application (FCUBS) users to deliver fast and efficient service to customers. Overall responsibility for the management of the team’s documentation repository: Manage Repository including list of all documents required & produced, own all documentation, review all documentation developed prior to putting into repository, allocate responsibilities for documentation of specific systems, ensure regular reviews of documentation by all team members, ensure new issues are added to troubleshooting tasks. Ensure to provide timely resolution of Core Banking-related (FCUBS) technical problems logged via the IT Help Desk, including escalation to the vendor (Oracle, JMR or Newgen) where required & monitoring & liaison with the vendor until resolved. Manage the team’s performance against service level agreements and budgets and ensure it is within the acceptable level. Ensure the Team provides key stakeholders timely and accurate information on progress of tasks and issue resolution. This includes completing incident reports for production issues. Ensure to provide appropriate and consistent staff training and develop and maintain an effective succession plan for the Core Banking System Support team to ensure competent and quality staff are maintained. Assist with Audit enquiries and ensure recommendations and tasks are carried out within the set timeframes. Liaise with IT & respective business unit managers on any issues that may impact on service delivery to improve current procedures and processes accordingly. Key Competencies, Professional/Technical Skills, Experience & Qualifications: University Degree in Information Technology (Commercial) or Computer Science. 10 years plus experience in General Banking, Management, Software Development and Project Management. Advanced Technical Skills in Computing/Information Technology. Flexcube application knowledge. Sound analytical skills. Intermediate level in Microsoft Office Application (MS Word & Excel). Trouble shooting skills. Oracle PL / SQL skills. In-depth Core Banking application knowledge. JIRA & Confluence skills. Clear understanding of Software Development life cycle. Understand the Software methodologies and processes. If you think you have the appropriate skills and experience to perform one of these roles, send your application and detailed CV to: The Head of Talent Management, BSP Human Resources via email jobs@bsp.com.pg. The successful applicant must be COVID-19 vaccinated, and must provide a copy of your Vaccination Record Card. Please contact us should you require additional information. Only shortlisted applicants will be contacted for interviews. Applications close on Friday, 10th December 2021. Apply Now Current Vacancies Title Core Banking Application Support Lead - FCUBS x4 Reference No BSPPG06121 Location Port Moresby, Papua New Guinea Type Full-Time Apply Now BSP Social Personal Banking Transaction Accounts Savings Accounts Term Deposits Home Loans Personal Loans Cards Ways to Bank BSP First BSP Agent Network BSP Priority Business Corporate SME Paramount International Payments Documentary Trade Foreign Exchange Foreign Currency Trade Refinance Exchange Rates Investor Relations Market Announcements and Financial Results Corporate Governance Investor Resources About Us History Media Centre Community Contributions Careers Rates, Fees and Charges Terms & Conditions Security Messages Privacy Terms and Conditions Sitemap © Copyright 2021 BSP Financial Group Limited