Search EXP+ EVOLVE Contact Center Automation Enable agents to do their jobs more efficiently and more effectively while improving quality assurance. ABOUT PRODUCTS TALK TO AN EXPERT More Efficient Agents, More Satisfied Customers Contact center automation enables agents to do their jobs more efficiently and more effectively while improving quality assurance (QA). When your agents’ time is tied up manually completing tasks after calls, the resulting wait times can create customer dissatisfaction. If agents are under pressure to complete tasks quickly, then errors can become an issue. Contact center automation leverages artificial intelligence (AI) to alleviate the burden, taking the repetitive and mundane tasks away from agents. Contact center automation frees up agents to focus on the customer and their needs while also improving data quality, driving customer satisfaction and improving QA. Leading-edge AI-enabled digital experiences. EXP+ EVOLVE Quality Assurance (QA) Automation Leverage artificial intelligence to improve the customer experience and drive operational effectiveness. Robotic Process Automation (RPA) Fuel operational excellence with artificial intelligence. SHARE ON Subscribe to Receive Updates From Sitel Group® SUBSCRIBE OUR MISSION EXP+ PLATFORM INDUSTRIES INSIGHTS GLOSSARY ABOUT SITEL GROUP SITEL GROUP OFFERS LET’S TALK SALES & PARTNERSHIP MEDIA RELATIONS HR INQUIRIES CAREERS CAREER AT SITEL WORK FROM HOME FIND JOBS LOCAL WEBSITES FOLLOW THE LEADER Manage Your Cookie Preferences Legal Notice Cookie Policy © 2021 Sitel Group