FIND A DOCTOR FIND A LOCATION PATIENTS & VISITORS MYCHART MORE NONDISCRIMINATION POLICY HEALTH HUB Nondiscrimination Policy Franciscan Missionaries of Our Lady Health System and its covered entity affiliates including St. Elizabeth Hospital, St. Francis Medical Center, Our Lady of the Angels, Our Lady of the Lake, Our Lady of Lourdes, and their subsidiaries complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Franciscan Missionaries of Our Lady Health System and its covered entity affiliates does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Franciscan Missionaries of Our Lady Health System and its covered entity affiliates: Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters Written information in other formats (large print, audio, accessible electronic formats, other formats) Provides free language services to people whose primary language is not English, such as: Qualified interpreters Information written in other languages If you need these services, please contact the Civil Rights Coordinator listed below at the individual facility. If you believe that Franciscan Missionaries of Our Lady Health System or one of its covered entity affiliates has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the following Civil Rights Coordinator at the facility in question: Donna Mullins Assumption Community Hospital 135 Hwy 402 Napoleonville, LA 70390 Donna.Mullings@ololrmc.com 985-369-4244 985-369-6163 (fax) Gordon Thomas Patient Experience Coordinator Our Lady of the Angels Hospital 433 Plaza Street Bogalusa, LA 70427 Gordon.Thomas@oloah.org 985-730-6800 (985) 730-6713 (fax) Coletta Barrett Our Lady of the Lake RMC 5000 Hennessy Blvd. Baton Rouge, LA 70802 civilrights@ololrmc.com (225) 765-3295 225-765-9279 (fax) Coletta Barrett Our Lady of the Lake Ascension 1125 West Highway 30 Gonzales, LA 70737 civilrights@ololrmc.com (225) 765-3295 225-765-9279 (fax) Tammy Prejean, RN-MSN, CCRN-K Sr. Director Quality Management|Medical Staff Services Our Lady of Lourdes Regional Medical Center 4801 Ambassador Caffery Pkwy Lafayette, LA 70508 (337) 470-4277 (337) 470-8314 (fax) tammy.prejean@fmolhs.org Yumeki Harden Patient Advocate St. Francis Medical Center 309 Jackson Street Monroe, LA 71201 Yumeki.Harden@Stfran.com 318-966-4352 318-966-5265 (fax) Leslie Yander FMOLHS Health Plan 4200 Essen Lane Baton Rouge, LA 70809 Leslie.Yander@FMOLHS.org 225-765-6827 225-765-9307 (fax) You can file a grievance in person, by mail or email. If you need help filing a grievance, the Civil Rights Coordinator at each facility is available to assist you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. Notice of Language Assistance Services Our Lady of the Angels Hospital Our Lady of Lourdes Regional Medical Center Our Lady of the Lake Regional Medical Center St. Francis Medical Center St. Elizabeth Hospital CONNECT WITH US HELPFUL LINKS (225) 765-6565 5000 Hennessy Blvd. Baton Rouge, LA 70808 SITE MAP PRIVACY POLICY DISCLAIMER NONDISCRIMINATION POLICY Copyright © 2021 Our Lady of the Lake Regional Medical Center