FIND A DOCTOR FIND A LOCATION PATIENTS & VISITORS PATIENT PORTAL MORE PATIENTS AND VISITORS VISITOR INFORMATION HEALTH HUB Visitor Information Where Do You Want To Go? GET DIRECTIONS For Hospital Visitors Date Last Updated: 11/1/2021 Visitation Policy Update As our ministry continues to respond to COVID-19, patient and team member safety remains our highest priority. We will continue to limit visitors within our St. Dominic facilities. This practice will be in place until the transmission of COVID-19 is no longer a threat to our patients, team, and community. Listed below is an outline of the expectations for all visitors, the exceptions and screening protocols. Screening All visitors will be screened daily for symptoms, including: History of positive COVID diagnosis within the last 10 days Exposure to a positive COVID person within the last 10 days Fever greater than or equal to 100.4°F Cough Shortness of breath or difficulty breathing Sore throat Congestion that differs from their typical seasonal allergies Body aches Fatigue Loss of smell/taste Diarrhea If a visitor says “YES” to any of the screening symptoms, they will not be allowed entry into the facility. Infection Preventions With the well-being and protection of our patients, team and community in mind, we always require that all those visiting or entering our facility: Wear a mask at all times Screen daily Observe social distancing Wash hands frequently Limit movement outside of assigned hospital room to two times per day when entering/leaving building or getting food. Patient Visitor Guidelines Visiting Hours 8 a.m. – 7 p.m. | Non-COVID Inpatient 10 a.m. – 12 p.m. & 3 – 5 p.m. | ICU Children Visitors: No children under age 18. Visitors over 70: We strongly recommend no visitors over the age of 70. Visitors with Chronic Conditions: We strongly recommend people with chronic conditions such as lung or heart disease not visit. Additional Visitors: To support infection prevention and limiting the number of individuals gathered in indoor areas, additional visitors (beyond those outlined above) are not permitted to wait or gather inside the hospital. Inpatient Hospitalizations: Patients being admitted to the hospital in a non-COVID or non-ICU area may have two designated visitors at least 18 years of age, of which one may stay 24/7 as the support person. A support person is defined by CMS as a family member, friend or other individual who supports the patient during his or her hospital stay/visit. 24/7 support persons are required to register in the North Lobby/Medical Mall or South Lobby between 8 a.m. - 7 p.m. daily. 24/7 support persons are required to be re-screened, banded/badged daily by 8 a.m. in the original screening area. 24/7 support persons are required to stay in the patient’s room except for leaving the patient’s room to get a meal twice per day. For personal relief and needs, a 24/7 support person can deem one additional person as a substitute once per day. The substitute 24/7 support persons are required to register in the South Lobby or North Lobby/Medical Mall between 8 a.m. – 7 p.m. daily. 24/7 support persons and visitors are required to stay in the patient room, wear a mask at all times, adhere to visiting hours outlined below and will receive a badge/band with the current date upon entering that must be worn for the duration of their visit. ICU: ICU patients are permitted two designated visitors during visiting hours (10 a.m. - 12 p.m. & 3 - 5 p.m.) each day. Confirmed COVID positive patients and PUIs will have access to visitation with family through virtual methods, unless End of Life has been determined by the physician. Two visitors will be allowed. Inpatient Surgery and Procedures: Patients undergoing an inpatient surgical procedure may have one visitor who may wait in the patient’s room for the duration of the procedure and communication with the surgeon. Outpatient Surgery and Procedures: Patients undergoing outpatient surgery or procedures may have one designated visitor who will be permitted to assist with the arrival and registration process if needed. These visitors will be directed to the designated waiting area for the duration of the procedure and communication with the surgeon. Outpatient/Clinic Appointments: Patients may have one visitor at least 18 years of age. Emergency Department Visits: One 24/7 support person is allowed under the following circumstances only: Patients with disruptive behavior, behavioral health, altered mental status, end of life, developmental delays, or safety concerns in which a family member is key to their care or necessary to provide a history. Infusion Services Visits: Due to the immunocompromised nature of patients receiving infusion services and social distancing limitation, one support person is allowed under the following circumstances only: Patients with disruptive behavior, behavioral health, altered mental status, end of life, developmental delays, or safety concerns in which a family member is key to their care or necessary to provide a history. Women’s Services Admissions/Visits: One 24/7 support person can accompany an expectant or delivering mother. That support person is chosen by the expecting mother and can stay until mother is discharged. If the expectant mother is a minor, an adult with decision making authority is required to stay with the patient. This individual will be considered a second support person and will be allowed in the room in addition to the father of the baby. If the father of the baby is <18 yrs old, an exception will be made to the visitor age restriction, and he will be allowed in the room to be a part of the birthing process and to provide support post-delivery. In the Neonatal ICU, only mothers and the support person (second band holder) can visit at any time during the day or night for feedings and skin to skin interactions. Mother and second band holder may be asked to step out of the NICU at varying times at the discretion of the physician or nurse practitioner. Behavioral Health Services: Behavioral Health Services will continue with a zero-visitation policy except in extenuating circumstances. Exceptions: Clergy Members: If a 24/7 support person or visitor is already present in the patients’ room, the clergy member is allowed up to ten minutes to visit the patient. Vendors: Will be restricted to mission-critical or direct patient care activities and will only be allowed in the building or clinic by appointment only. Patient’s Discharge: Two visitors will be allowed the same day of the patient’s discharge for planning and education purposes at the time of discharge. For the viewing of decedent bodies: If a visitor needs to view a decedent body, after screening and masking, please escort the visitor to the room/morgue for viewing and kindly escort them back to the facility entrance for departure. End of Life: Patients admitted for end-of-life evaluation and treatment, or patients being evaluated for and/or receiving hospice care, may have up to two immediate family visitors. This will be managed with the screening station lead/Security officer and the applicable nurse manager or designee. End of life is defined as anticipated death with an active do-not-resuscitate (DNR) order in place and/or planned withdrawal of life-sustaining interventions (e.g., ventilator). Clergy are considered visitors and will be allowed for end-of-life situations as one of the two visitors. Connecting Virtually We understand and recognize how important the support of family and loved ones are to our patients while we care for them. While our visitor policies can make connecting in person difficult, it is for the safety of those we care for, our team, our community and our patients’ loved ones. We encourage our patients to visit virtually with their loved ones through cellular devices, so they can still be connected and feel supported during their time with us. Your clinical care team on the patient’s inpatient care area and support navigators are available to facilitate virtual communication between patients and their loved ones who are concerned. Thank you for the concern and the care you provide to our community and your partnership. Together, we can keep one another, our patients and our community safe. Finding a Patient Guest Services staff at both the South Hospital and North Medical Mall Information Desks will be able to tell you the room number and directions to your loved one’s room. It is always a good idea to check in with the nursing station once you’ve arrived on the floor to be sure the person you are looking for is available and accepting visitors. Dial directly into a patient’s room by calling (601) 200+Room Number. Where To Dine at St. Dominic's Gift Shop PATIENTS AND VISITORS PATIENT GUIDE PATIENT PORTALS PATIENT ADVOCACY SCHEDULE ONLINE VISITOR INFORMATION PAY YOUR BILL DIRECTIONS CLASSES AND EVENTS LEGAL INFORMATION CONNECT WITH US HELPFUL LINKS (601) 200-2000 969 Lakeland Drive Jackson, MS 39216 SITE MAP PRIVACY POLICY DISCLAIMER NONDISCRIMINATION POLICY Copyright © 2021 St. Dominic's