COVID-19 Health and Safety Updates >> Industrial Automation Products & Services 800-844-8405 HOMEPRODUCTS SOLUTIONS SERVICES ESTOREABOUT CONTACT JOBS HomeAboutJobs Career Opportunities Our success relies on hiring and retaining the best people. We look for associates who will not only add to our present talent, but will continue to strengthen our company and customer relationships for years to come. Our company history of over 30 years is proof of our strength in building long term relationships. At Sure Controls, in addition to your salary, and incentive plans, there are a wide variety of benefits available to assist associates and their families in many different ways. These benefits help each individual maintain a good balance in their life. Below are some of the highlights of working for Sure Controls: Benefits Health, Dental and Vision Insurance Short/Long Term Disability Insurance Vacation/Holiday Pay 401K Retirement Plan Profit Sharing Plan Technology Reimbursement Tuition Reimbursement Volunteer Work Company Meetings & Events Our Managements Responsibility It is the responsibility of the managers of Sure Controls to serve the associates and make them their number one priority. It is the manager’s obligation to provide a challenging career, opportunity for growth, clear incentive program, and a path to success for each associate. It is the associate and manager’s responsibility to work together as a team to make the company successful. Managers will have a “hands on” approach to problem solving and will lead by example. Every manager has a responsibility to do the right thing for our customers, associates, company, and our society as a whole. Each manager will do their best to bring out the unique talents and skills of their associates. Our managers will provide the “vision” of where we are to go and they will ensure a great future for our associates. Teamwork Without teamwork it would be impossible to compete and provide superior customer service. Every person’s job is a critical part of making the entire business operation successful. Cooperation and helping each other out is the rule! No one person’s job is more important than the next person’s. At Sure Controls the team is more important than the individual. Only through teamwork can we be successful. Continuous Improvement Every time we do something, we check to see if our methods worked. We take time to figure out how we can do it better next time. From the minute you join the company you are responsible for helping to shape and improve what goes on around us. Training and Personal Growth Sure Controls is committed to providing the best possible training and opportunities for individual personal growth in all aspects of the business. This is a difficult task and requires continuous attention considering the time restrictions of a growing business. Only through constant training and personal growth can we adapt to changing markets and provide excellent service to our customers. “Open Door” Policy Sure Controls is committed to providing a challenging, professional working environment for all associates. If an associate perceives that a change should be made in the corporation, or in his or her individual treatment, the associate is encouraged to discuss these issues with their immediate manager. It is the company’s commitment that all concerns brought to the attention of management will be thoroughly addressed and resolved when possible. Our Reputation We work hard to provide industrial process solutions with enthusiastic services and automation products that enable “World Class Manufacturing”. We are all custodians of our reputation. We strive daily to put into practice the words and actions that describe ourselves: competent, helpful, engaged and smiley. Technical Customer Care/VMI Representative Sure Controls is seeking an experienced Technical Customer Care/VMI Representative to join the Sales Team! ABOUT SURE CONTROLS: Sure Controls is a 35+ year old company based in the Fox Cities area of Wisconsin that services Midwest manufacturers needing automation in thermal and fluid processes, web handling, robotics, and plant intelligence to meet their customers’ needs. Our desire is to be an employer of choice, providing associates with personal growth, a fun family environment, quality of life, and treating people with respect and friendliness – all while delivering first class experiences to our customers. We build lasting relationships both externally and internally. Most importantly, we really consider ourselves to be a family at Sure Controls. We strive to make the workplace enjoyable, to have great communications, to give people an environment where they can grow, like who they are working with, have their voices heard, and do great things together. If this sounds like you then we look forward to hearing from you. ABOUT YOU: You should enjoy working with customers, be technically focused, and highly organized! You should believe in having great quality of life, enjoying who you work with, and feeling like your voice is being heard. You should be a lifelong learner, and value collaboration with peers, as well as a desire to solve problems independently, in high visibility situations. Ideally you should not be big on job titles, at Sure Controls – we are part of the team and everyone is an important player on that team. RESPONSIBILITIES: The Technical customer care representatives are problem solvers for our customers. This internal sales role involves telephone support for customers of Sure Controls, interacting with customers to facilitate prompt, friendly response to technical product inquiries and placement of product orders. Enter customer orders and quotes into Microsoft Great Plains Dynamics. Work with procurement department to ensure timely delivery of customer goods. Work with new and existing customers to help setup and maintain VMI (vendor managed inventory) at customer locations. Adhere to all best practices to be the best possible internal customer to your internal suppliers Build and grow customer relationships. Promptly respond to customer needs with value-added solutions and solution alternatives that enable customer success. Follow up on open opportunities to increase wins. Continuously work to improve process and systems for customer benefit. Keep CRM current for all relevant work. Execute all administrative reporting on time. REQUIREMENTS: High school diploma required; College Degree preferred 3 years related experience and/or training; or equivalent combination of education and experience. Account Management, Customer Support experience required. Strong Communication skills (listening, questioning, speaking), and Time Management skills. Consistently provide excellent customer service. Experience with Computing/Software, including Microsoft Great Plains Dynamics and Microsoft Office Suite. Able to provide customer technical phone support, new application development and support and assist configurations and repairs as needed. Sure Controls, Inc. offers: A competitive base salary Medical, Dental, Vision Insurance LTD, STD, Life Insurance 401k with match and Profit sharing Paid time off Generous paid holidays Compensated Community Service Extensive learning/growth opportunities So, what are you waiting for? A new career awaits you with endless opportunities. Please send your Resume and Cover Letter to: hr@surecontrols.com and include CUSTOMER CARE – VMI in the subject line. Sure Controls, Inc. has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability, or veteran status as provided by law. Panel Technician Technical Support Representative (Thermal Process) Systems Integration Engineer - SCADA Field Service Technician Informational PDF Download PDF Looking for Parts? Call us at 800-844-8405 Or SHOP ONLINE Some products are currently not available for online purchase. For assistance give us a call. We are happy to help! We provide industrial process solutions & automation products that enable “World Class Manufacturing” in the USA, Canada, Europe & the Middle East. We are a premier service provider to WI, IL, MN, IA, and MI. Sure Controls, Inc. N981 Tower View Drive Greenville, WI 54942 800-844-8405 How Are We Doing? Helpful Links Associates Career Opportunities Our Blog Contact Us Terms & Conditions Latest Blog Posts Luke Nagrant: Employee Spotlight Logan Krueger: Employee Spotlight Ryan Worzella – Employee Spotlight Ask The Experts Have a question? We are happy to help! Whether it’s about automation, plant intelligence, hard to find parts, system integration or electromagnetical systems our experts are happy to help you find the answer. ASK QUESTION Connect ©Sure Controls. All Right Reserved. Website By: Thundera Multimedia