Brands About Us FAQs Commercial Purchase Contact Us Search for Search Home » Warranty Information Warranty Information ACP guarantees the following warranties on our products: Fasade® backsplash, wall panels and ceiling tiles Free from manufacturing defects for a period of five (5) years from the date of purchase Aspect® peel & stick tiles Free from manufacturing defects for a period of five (5) years from the date of purchase Lico® Swiss Quality Floors Free from manufacturing defects for a period of thirty (30) years from the date of purchase HG-Grid® Vinyl Suspended Ceiling Grid 25-year limited liability warranty GridMAX® Ceiling Grid Covers 25-year limited liability warranty CeilingMAX® Surface Mount Ceiling Grid System 25-year limited liability warranty Classic Cliq® Metal Grid System 25-year limited liability warranty Genesis® Waterproof Ceiling Tiles 25-year limited liability warranty Great Lakes Tin® Ceiling Tiles 25-year limited liability warranty Palisade® Waterproof, Grout-Free Wall Tiles Free from manufacturing defects for a period of ten (10) years from the date of purchase. Warranty Limitations This warranty does not cover problems caused by improper installation methods. It covers only installations done in accordance with the installation and handling instructions contained within each box. This warranty does not cover damage caused by improper maintenance or by use contrary to our recommendations. This warranty does not cover normal wear and tear or finish color changes due to exposure to environment, smoke, fumes, leaks or abuse. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only. Note: ACP cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability/sag, or light reflectance will remain as stated if the tiles are painted. Implied Warranties There are no implied warranties, representations or conditions, except those required by statute, and they shall not extend beyond the term of the warranty applicable to your purchase. Consequential or Incidental Damages We exclude and will not pay any consequential or incidental damage, loss or expense. Legal Rights This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction. If There Is a Defect If a manufacturing defect does occur within the terms and conditions of this warranty, you will be supplied with new material to replace the defective parts, subject to inspection and approval by ACP. How to Make a Claim If you believe there is a defect in your ACP product and want to make a claim under this warranty, please notify us in writing at: ACP Warranty Team, PO Box 1581, Appleton, WI 54912-1581. Contact Us FAQs Shipping Policy Legal Samples Ceiling Configurator Warranty acpideas.com © 2021 Acoustic Ceiling Products, LLC. All Rights Reserved.