Advanced Home Cloud Software Current: Work Hub WORK HUB Work Management Software Our Work Hub holistic work management solution pulls disparate systems together to create a single view of data and tasks. This enables you to efficiently manage the flow of jobs between central functions and your field-based workforce. Work Hub allows you to coordinate cases with multiple work items spanning various teams, departments or skills. This ensures that every item of work is conducted in the most efficient way possible, improving customer service and reducing costs. Understanding key issues CHALLENGES Simplifying Management Centralising critical information across numerous systems such as customers, service requests, field resources, stock, assets and finance can be difficult. Automating Work Management Lack of integration between your key systems results in time consuming and error prone processes which can impact the level of customer service you provide. Increasing Visibility Not having a view of valuable management information makes it hard to measure service provision against key business objectives and determine ways to continually improve performance. Delivering Better Outcomes Lack of systems simplicity, automated processes and poor management information make it difficult to improve customer satisfaction and efficiencies whilst reducing costs. How our Work Management Software can help you FEATURES & BENEFITS Integrated Work Management Work Order Management Financial Management Appointments, Resource & Stock Customer Centricity Integrated Work Management Our Work Management software enables you to harness the full power of dynamic resource scheduling and mobile working with flexible, intelligent work management. Using Work Hub, you can increase field-based workforce productivity and ensure more effective service delivery. Holistic Work Management Work Hub gives you the complete picture when managing work, fully leveraging the information available with intuitive data management capabilities across multiple service areas. Mobile Working Job Manager is a mobile workforce management application that ensures field-based teams have all the information they need to carry out their work. Dynamic Resource Scheduling Dynamic Resource Scheduler (DRS) enables you to schedule field-based work dynamically to optimise your resources as the working day evolves. Customer Experience Our Field Service Management suite of solutions is designed to help organisations to deliver exceptional field-based services first time. Real-time Reporting InfoSuite is a real-time, Cloud-based business intelligence reporting dashboard, specifically developed for field-based organisations. Work Order Management Work Hub provides you with a single place to track every element of work from the original case through to the associated issues and the work orders and constituent jobs to address these issues. Work Order creation Ensure you meet all requirements of the service request by giving your field based operatives the correct information in a simple work order that consists of job information, equipment needed and how much should be invoiced. Match to Client Contracts Work Hub automatically associates the relevant client contract to the job, determined by asset, issues or the type of visit being requested, helping you to improve efficiency across the back office and field-based teams. Service Providers Work Hub allows your in-house workforce to focus on the trades they specialise in for properties within their defined area, whilst leaving service provides to focus on niche task types or properties with a higher cost of access. Service Request Workflow Our Work Hub software enables you to define the work you undertake in a more complete way. Using Work Hub, you can log and define cases, extrapolate service requests and automatically allocate tasks where needed. Financial Management Work Hub provides comprehensive financial management capability to keep a tight focus on delivering services against contract and to ensure profitability. Job Costing Our solution enables you to apply controls, with different work triggered dependent on cost to ensure meticulous budget management. Charging The charging model allows service organisations to accurately monitor job costs to help assess what a client will be charged for the work. Invoicing Work Hub can invoice a single client contract at a time, across multiple jobs. The output is either a PDF or an electronic version if integrated to a Financial Management solution. Estimating OOur solution allows you to estimate the client and service provider fixed costs before starting a job, enabling better predictions of planned work but also unplanned spend. Work in Progress A screen within the Control Centre allows a suitable role to monitor the current financial state of the work in Progress for a selected contract or group of contracts. Profit & Loss To help you plan for the future and to complement the job costing, charging and invoicing functionality, we have created insightful financial reports using InfoSuite. Appointments, Resource & Stock With our Work Hub solution, you can harness all available resources and assign work, manage and monitor stock from merchant to job utilisation, and manage work that passes between internal and external resources. Dynamic Appointments Our Dynamic Resource Scheduler analyses the diary, defines resources, minimises travel to automatically select the most convenient appointment time to suit both operative and customer. Resource Management Define your human resources by different dimensions, such as skills, accreditations and languages spoken, and classify nonhuman resources, such as vehicles, materials and special equipment. Stock Management To understand the materials you have at your disposal, our suite offers stock management capabilities which ensures the right resource has the right materials to carry out a piece of work. Reducing Travel Expenses Develop accurate journey planning with real-life, street-level mapping which includes geographic and urban travel considerations along with latest congestion information. Mobile Working Through tight integration with Job Manager, Work Hub is able to automatically request work items to be scheduled and, when the job is completed, automatically trigger the next part of the workflow. Back Office Integration Each of the different components of Work Hub allow for seamless integration between back-office departments and the field, as well as the Advanced Field Service Suite. Customer Centricity Work Hub is configurable for any organisation with customer and client field service responsibilities to enable case management, work, field and non-human resources, and finance teams to be fully connected to improve quality of service. Faster Response Times Our suite gives managers real-time visibility over project progress along with live updates on individual jobs, enabling them to respond quickly to customer needs. Operative On Way Our real-time messaging and mapping service which alerts customers when their operative expects to arrive at their premises helps to put your customers at the heart of what you do. Reduced No Access By putting customers first and understanding their needs, we significantly reduce no-access rates, which is a key benefit of integrating a dynamic scheduler with a customer communication tool. Appointments Kept To avoid costly rebooking of appointments, letting down customers and wasting resource, our suite improves the process of booking the right appointment and communicating accordingly. First Time Fix Work Hub takes into account what work is required, skills, and resources needed. This is all calculated after DRS has scheduled the most suitable appointment time to ensure a first-time fix. Customer Satisfaction All of these actions contribute to an all-round, pleasant customer experience, which is made much simpler with the Advanced Field Service suite of integrated solutions. Frequently Asked Questions What is Work Management software? Work Management software allows organisations to plan, track, organise and review both projects and non-project tasks with the objective of improving efficiencies and end-to-end processes. Our Work Hub holistic Work Management solution is for any organisation with customer and client field service responsibilities to enable case management, work, field resources, non-human resources and finance teams to be fully connected. How will Advanced Work Management software benefit my field-based organisation? What are the key features included in the Work Management software? Is the Advanced Work Management software an integrated platform? How much does Advanced's Work Management software cost? “We’ve achieved a greater degree of transparency than we ever have before. We are able to carry out more work in-house and have consolidated a lot of disparate data sets into a unified and dynamic format.” Neil Martin, Business Manager Sandwell Metropolitan Borough Council Read Case Study Explore our range of additional Field Service Management solutions Resource Scheduling DYNAMIC RESOURCE SCHEDULER Enabling organisations to schedule field-based workers efficiently and dynamically, allocating the right worker to the right job. Learn more Workforce Management JOB MANAGER Spans the full lifecycle of field-based activity from allocation to completion. Learn more Business Intelligence INFOSUITE Real-time actionable insight with a holistic view of your operation, including visibility of key performance indicators. Learn More Additional insights to help you transform RESOURCES Work Hub Simple, seamless and stable work management, from the creation of work, scheduling, allocation and deployment to a mobile workforce. Read factsheet Factsheet Intelligent Field Service Discover the full suite of field service management solutions from Advanced to give you unparalleled insights into workforce performance. Brochure Read brochure News & Opinions BLOG // 01-10-2021 Delivering Superior Services to Tenants in the Digital Age by Nathan Ollier, Vice President, Public Sector and Field Service Advanced's Picks Digitising to enable the Urban Revival As we continue to face the challenges from the Covid pandemic, in a post-Brexit world, the UK economy remains in uncertain straits. 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