Home Device Insights Get started with Device Insights Service Network Management Device Self-service Resources Thought leadership Webinars Device Insights Device care About us News and press Management Locations Contact us eBuilder Travel Effortless Device Care Tell me about your device, and I’ll tell you who you are Always on, never without Today users are addicted to their smartphones. The smartphone is the first thing we check when we get up in the morning, it’s the last thing we check before going to bed. We check our smartphones hundreds of times a day. Day in, day out, year round. For work, for entertainment, to limit boredom and to catch up on the latest updates on Facebook or Instagram. Few of us could imagine living without the smartphone today. Yet, as the smartphone altered needs and behavior, it also affected the relationship between the consumer and the operator. And this is where Effortless Device Care makes the difference - a platform that enables mobile operators and manufacturers to better understand their subscribers and users in order to create more relevant conversations. Using prescriptive analytics Effortless Device Care can alert users of potential issues and guide then to the most optimal service scenario. Be it self-service, assisted care or an upgrade offer. Want to know more, chose your area of interest below: DEVICE INSIGHTS DEVICE SELF-SERVICE SERVICE NETWORK Device issues are top of mind Recent studies indicate that 14% of subscribers state dissatisfaction with their current devices as the reason they chose their next device from a different provider*. This means that one out of every seven subscribers risk to churn due to device issues and subsequent poor customer service experiences. Recent studies indicate that 15% of subscribers state dissatisfaction with customer care as the reason they chose their next device from a different provider*. This means that one out of every seven subscribers risk to churn due to poor customer service experiences. So what can a mobile operator do to strengthen the relationship with their customers? * Ovum – Solving Common Smartphone Woes – 2016 Delivering tangible value. Everyday. With Effortless Device Care, mobile operators can make the device lifecycle experience more effortless for the customer. Using Device Insights, operators can provide improved and prescriptive device self-service and this will be repaid through increased customer loyalty, lower churn rates, as well as reduced service costs and new revenue opportunities. * eBuilder and Telia – Smartphone and device end-user survey – 2017 Users are addicted to their smartphones… eBuilder is a leading provider of smartphone insight, providing mobile operators and manufacturers with smartphone health and user behavior data, as well as prescriptive analytics that improves sales effectiveness, customer loyalty and process efficiency. Solutions Device Insights Device Self-Service Service Network Resources News and press Device Insights Device care About eBuilder About us eBuilder Travel eBuilder Inköp Copyright © 2018