EN Call Recording Words matter. Record them. START YOUR FREE TRIAL Record calls securely and reliably, no matter where the agent is. Capture your conversations the way you like. Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep. Compliance recording and quality assurance. Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA. Access recordings and analytics from every part of the business. Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device. Coaching and training. Realize value from your interactions. Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience. The insights you need for better decision making. Get detailed reports regardless of where calls were recorded in your enterprise. Spot vulnerabilities and make data-driven decisions. A unified experience from the tools you love. Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console. Integrated with the solutions you love. For Enterprises All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud. CLOUD ON-PREM For Service Providers Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs. CLOUD HOSTED Try Call Recording We'll show you the best purchase options for your business, with perpetual licenses or subscriptions. YES, I WANT TO TRY! Details that make the difference. Stay secure, compliant, and legal. From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time. DISCOVER Make recording management simple. Capture, archive, retrieve and analyze interactions with effortless search&play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other Imagicle apps, such as Attendant Console. DISCOVER Cloud-ready, flexible, and scalable. Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention. Ready for today’s work-from-anywhere model. Capture and analyze operators’ interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home. Cover the reporting needs of any team size. Analyze and easily export interaction reports for rapid insights: Traffic Analysis, Volume Analysis by user, group, server node and tenant, comprehensive Recordings List and Busy Channel to verify the correct sizing of your telephone system. DISCOVER Voice Analytics for your Call Recording. Enhance sales and service team productivity with advanced speech search and AI-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' hearts. Give it a try for free! Shall we arrange a demo? We'll guide you through the benefits of Imagicle Call Recording. REQUEST A DEMO Get the most out of it. Imagicle Call Recording is often used in combination with these solutions. Attendant Console Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status. LEARN MORE Contact Manager Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID. LEARN MORE Call Analytics Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions. LEARN MORE Advanced Services Rely on a dedicated team to facilitate configuration and integrations. DISCOVER THE ADVANCED SERVICES ImagicleCare Choose the best plan for your business and get the support you need in 7 languages. DISCOVER IMAGICLECARE Resources. BLOG Voice Analytics: designed for your privacy and security. EN Watch WEBINAR - How to Lab 45’ How to capture 100% of your conversations easily and securely. BLOG Imagicle @ Gitex 2021: takeaways from being in a crowd after a while. ALL RESOURCES Book your free demo. We'll show you how it works and answer your questions. REQUEST THE DEMO It's your turn! Give it a try! Get your 30-day free trial to test the Imagicle solution first-hand. REQUEST YOUR FREE TRIAL Do you want a quote? We'll show you the best purchase solution for your business. 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