Search Global · English Login Products Services Partners Blogs & Resources About us Careers Request a demo About us About us Odigo is a leading global provider of Contact Center as a Service (CCaaS) solutions. We make it easy for your customers to connect with you anytime and via any channel with easy-to-integrate, cloud-based solutions developed to maximize your organization’s ability to respond efficiently and effectively. As an organization, Odigo is dedicated to enabling satisfying and efficient experiences – for customers and agents alike. We empower contact centers with intuitive data-driven solutions that provide the convenience and insights needed to achieve smooth, personalized experiences across all channels and from multiple devices. With more than 30 years’ experience delivering industry-first innovations and recognition from the world’s leading analyst firms and testimonials from market-leading brands, Odigo is committed to a channel-less approach that makes your clients’ interactions more efficient, meaningful and satisfying than ever before. 3bn+ interactions/year ON VOICE, EMAIL, CHAT, MESSAGING, SOCIAL MEDIA 200+ experts DEDICATED TO HELPING BUSINESSES GROW 250+ clients LOCATED IN 100 COUNTRIES 400,000+ users CAPABLE OF WORKING FLEXIBLY FROM VARIOUS LOCATIONS (E.G. HOME, OFFICE, CALL CENTER, ANYWHERE) Our story 1986 In 1986, Société du Journal Téléphoné (SJT) is founded. The company addresses a growing market demand for increased phone capabilities in France by launching the first French audiotel service. To this day, we remain proud of our telco DNA 1986 2000 2011 2014 2019 Today Discover our latest customer experience insights FEBRUARY 23, 2021 4 MIN Odigo becomes Google Cloud Contact Center AI Partner Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever. Read more JANUARY 26, 2021 The ultimate channel strategy is channel-less Personalized channel management strategies are crucial to meeting customer expectations. Since providing multiple channels is now an industry standard, a true differentiator is the effective integration of different cross-channel interactions into one smooth conversation. Customers expect the same seamless experience with brands that they enjoy in their private lives, and contact center channel strategies must reflect that reality. Read more NOVEMBER 16, 2020 Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Center as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organizations across all sectors. Read more DISCOVER MORE ABOUT ODIGO Who we are, what we do and how we can enhance your customer and agent experiences About Odigo Find out more about us, our vision of customer experience and how we are developing CCaaS solutions that help some of the world’s leading organizations deliver memorable experiences. Find out more Awards and Recognition Discover which leading research firms and industry analysts have positioned Odigo as a global CCaaS partner of choice. Find out more Newsroom Get the latest news and insights about Odigo’s innovative solutions, successful international partnerships, recent developments and upcoming events. Find out more Careers Explore career opportunities with a dynamically developing company that invests in your future. Find out more Contact Enjoy a free demo and expert advice on enhancing your customer experience. Find out more Clients Learn why Odigo has gained the trust of more than 250 organizations worldwide. Find out more Products Omnichannel Automation Routing Artificial Intelligence Engagement Performance & Optimization Cloud Platform User Experience Services IT integration Services CX Consulting Customer Success Odigo Academy Professional Services Contact Center Support Partners Find a partner Become a partner Blog & Resources Blogs Events Webinars Success Stories Use Cases CX Glossary About us About Odigo Awards & Recognition Newsroom Clients Careers Contact Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world. 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