Integration Layer Connect business-critical systems to the Voice of the Customer Talk to an expert BROCHURE Medallia CRM Integration Learn how our platform connects with your current CRM systems to bring you seamless access to critical customer feedback data. Download Now Tap Into Existing Systems Medallia seamlessly hooks into established systems and processes, automating workflows, notifying relevant teams inside collaboration tools like Slack and Workplace by Facebook, and even triggering customer engagement campaigns in platforms like Salesforce or Marketo. Connect In Real-Time Our RESTful APIs, automated processes, and flexible data handling enable real-time CX data sharing across the enterprise and keep your finger on the pulse of the customer experience. Learn More Dream It, Build It Our APIs and developer portal give you the flexibility to connect and manipulate customer data for deep analysis and insights. Want to layer customer NPS, network quality, and GPS data on Google Maps? No problem. You bring the creativity, we’ll bring the canvas. Real-Time APIs Inbound Immediately import data and automate processes that deliver surveys in-the-moment and keep your hierarchies in sync. LEARN MORE Query Export data from Medallia on-demand. Easily build queries for reporting or analyses in your business intelligence tools. LEARN MORE Outbound Orchestrate workflows between Medallia and your existing systems. Synchronize data, create cases, and trigger campaigns in real time. Scalability Enterprise scale permeates across our entire solution, and integrations is no exception. From thousands of records a day to millions – we’re ready for it. What Integration Layer Can Do for You Flexible Data Handling Save time and effort with support for JSON, XML, SPSS, CSV and other file formats. Send us your data, and we’ll handle the rest Transformation & Mapping Leverage configurable rules and scripts to transform data into invitations, historical records, and hierarchies, without error-prone manual processes. Scheduled, event-based or ad hoc Whether you’re looking to initiate transfers at specific times, by events, or on-demand, our capabilities have you covered. Data Validation Don’t let messy data stand in your way. Medallia removes duplicative records and discrepancies, so you can work with the highest quality information. Synchronous & Asynchronous Processing Medallia has the flexibility to process data based on your need. Choose from synchronous, asynchronous, transactional or bulk. Secure Transfers With HTTPS encryption, SFTP transfers, OAuth authentication and IP whitelisting, rest assured – your data is safe with us. Related Resources VIDEO RingCentral See how Medallia’s tools transformed RingCentral's focus on customers’ needs. Watch Now BROCHURE Medallia CRM Integration Learn how Medallia’s integration with CRM systems makes it easy for account managers and contact center agents to view and take action on customer feedback data natively within your CRM. Learn More Schedule a Consultation with an Integration Layer Expert English (US) EXPERIENCE 101 Employee Experience Net Promoter Score Voice of the Customer CEM Software Customer Experience Management Customer Retention PLATFORM Text Analytics Admin Suite Ask Now Integration Layer Mobile Voices Social COMPANY About Medallia Customers Services Events & Virtual Experiences Newsroom Contact Us RESOURCES Developer Portal Navigating COVID-19 Blog Medallia Leadership Team Partners Data Protection Medallia Experience Conference Careers Copyright © 2021. Medallia Inc. All rights reserved. Terms of Use Privacy Policy Security © Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.