Support Contact Sales Why Datto Products Resources Company Login GET A DEMO We Take Care of Our MSPs Datto Support offers best-in-class consultation and assistance to help you learn, fix, and do more for your MSP business. Launch our award-winning, 24/7/365 support, and direct-to-tech access support now! ACCESS YOUR ACCOUNT Call Support Now Get More From Datto With Free, Unlimited Support Consultation with our Tech Pros As geeks at heart, we love to work through support questions ranging from “how tos” to walking through installations or updates questions, to providing specific consultations and training that enable you to become more self-sufficient on Datto’s platform. Fast Response Times We know you depend on fast response times from Datto Support so you can get back to what's important to you—managing your MSP business. With Datto Support, never feel frustrated by long wait times, or the inability to speak with an expert about your support needs. Privacy Protection at Every Step Every user is authenticated, so we can ensure information related to your service ticket is private, and you and your clients are protected—whether you're getting help through our automated chat system, or calling into the support team directly. In-region Tech Support From the U.S. to New Zealand, we have more than 500 global support team members ready to give you tech support and ongoing education, directly from the region you live or work. Datto’s Direct-to-Tech Support Center In the fall of 2020 we unified all of our customer support resources into a single online hub. Now, Datto partners don’t have to go far to get support in the following ways: Free Product Documentation Datasheets Check out the Datasheets SIRIS ALTO Cloud Continuity Saas Protection for Microsoft 365 Protection for Google Workspace Autotask PSA Autotask PSA Document Manager Datto RMM Datto RMM Ransomware Detection RMM Network Topology Mapping Datto RMM Continuity Integration Commerce Cloud-Managed Access Points MSP-Managed Switches Cloud-Managed Edge Routers Support Full Support Access for Partners Forums Connect with more than 30,000 Datto users for peer-to-peer discussions about MSP best practices, and deep technical topics like APIs and configuration.* *Datto partner login required. Submit Tickets Submit, track or update your support tickets, quickly and easily, through our partner portal for complete transparency until your request is marked as solved.* *Datto partner login required. Chat or Call Get help when and how you need it. Our flexible contact options means shorter wait times, and higher value service.* *Datto partner login required. Already a Datto Partner? SIGN IN NOW Call Support Now Coming Soon: Even More Ways to Get Support! Sneak peek: Keep an eye out for exciting new features we’ll be rolling out throughout 2021—and beyond! Our roadmap includes adding a known issues bulletin, consultation scheduling, and the ability to subscribe to topics for notifications and alerts. Partners Always Get Free Unlimited Support We will never charge you to help you. From “how-to’s” to installs in highly complex environments to sanity-checks, Datto’s massive support team exists for your success. BECOME A PARTNER Prefer Humans? We’ve Got You Every Step of the Way. Datto’s Support Hub is only a fraction of the support and education you’ll get throughout your Datto partnership. Our team is filled with brilliant, helpful people who can assist you at all stages of your relationship with us. From deciding which products suit your needs best, to learning tricks for growing your MSP business, we’ve got your back. Becoming a Partner Sales Rep Getting Started Onboarding Manager Implementation Manager Growing together Account Rep Support Partner Sales Rep Your biggest listener, and problem-solver. “I’ll help you find the right Datto solutions for your MSP business, and end-user needs.” Active listening Business acumen Problem solving Datto’s Support Hub is only available to Datto partners. For clients of our partners, please reach out to your MSP for direct support. Global Support United States Phone: +1 (888) 294 6312 Canada Phone: +1 (877) 455-6015 Europe, Middle East, Africa Phone: +44 (0) 118 402 9609 Australia, New Zealand Phone: +61 (02) 8015 6826 Singapore Phone: +65 (31) 586 291 Netherlands Phone: +31 (20) 888 61 09 Germany Phone: +49 (0) 89 3803 6700 North America Product-specific Disaster Recovery Help Phone: (833) 328 8637 Business Continuity Help Phone: (833) 863 2237 Siris Phone: (833) 863 2237 Alto Phone: (833) 863 2237 Cloud Continuity for PCs Phone: (833) 863 2237 SaaS Protection Phone: (877) 400 7227 Workplace Phone: (833) 766 1787 File Protection Phone: (833) 766 1787 Autotask PSA Phone: (844) 633 3772 RMM Phone: (833) 766 1787 Commerce Phone: Wifi Phone: (844) 297 9434 Switches Phone: (844) 297 9434 Routers Phone: (844) 297 9434 Become a Partner to Get Free Personalized Support We will never charge you to help you. From “how-to’s” to installs in highly complex environments to sanity-checks, Datto’s massive support team exists for your success. JOIN NOW POPULAR Pricing Calculate Downtime Become a Partner Ransomware Solutions Cyber Resilience PRODUCTS SIRIS ALTO Cloud Continuity for PCs SaaS Protection File Protection Workplace Unified Continuity Autotask PSA RMM Commerce Wifi Switches Routers View All Products TECHNICAL Integrations Documentation Product Training Developer Program Agent Downloads COMPANY About Events News Investors Careers Blog Contact Us English - US + Canada Privacy Policy|Terms of Use|Privacy Shield|Google API Notice|UK Modern Slavery Act|Cookies Settings © Datto, Inc. All rights reserved. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings