cPacket for… Solutions Products Resources Company TALK TO AN EXPERT CONTACT SALES REQUEST DEMO SUPPORT PORTAL COVID-19: Update from cPacket Networks March 27, 2020 | Brendan O’Flaherty Message from the CEO We are going through unprecedented times and I’d like to give you a quick update on cPacket Networks’ current and planned operations amid the backdrop of the COVID-19 pandemic. We are actively monitoring the ongoing developments of the outbreak and are taking the necessary precautions to address the safety of our employees and the business needs of our customers and partners. Financial Stability We know that you count on cPacket Networks for your mission-critical network and security operations. We also understand that you may have questions regarding our business and operations viability. We would like you to know that our business is strong, stable, and viable. Just last month we announced that Morgan Stanley Expansion Capital invested $15 million in our business. Team Availability We have adopted a work from home policy for a majority of our global employees. As long as it’s prudent to do so, our team members in manufacturing and shipping will continue to work onsite at our facilities while practicing safety and health measures to ensure their well-being. Product Availability and Shipment We are working closely with our suppliers and managing our inventory to ensure continuity and responsiveness. Although we are not expecting an impact to our operations, delays beyond our control are possible due to the dynamic nature of the situation. If we cannot avoid availability and shipping delays, we will update our customers and partners. Sales, Demos, and Product Questions Our global Sales and Sales Engineering teams will continue to be available to answer your questions. You can contact them using email, chat, phone, or video conferencing. You can also reach out to them on our website using the links below. Contact Us w.cpacket.com/about/contact-us/ Demo Request https://www.cpacket.com/request-a-demo/ Product Support Our Service and Support teams will continue to operate as normal. Our focus on customer success has not and will not change and we will continue to make resolving customer issues and ensuring delivery of timely fixes a top priority. Below are the contact methods for our support team. Online Self-service Support Portal Customer portal: https://mysupport.cpacketnetworks.com/ Request a support portal login by emailing support@cpacketnetworks.com 24 x 365 Phone Support +1-650-316-2260 Email support@cpacketnetworks.com We recommend submitting support case requests via the Online Support Portal cPacket Networks will continue to be committed to delivering network-aware application performance and security assurance solutions to solve today’s biggest network challenges. We will also continue to be focused on our employees, customers, and partners. We understand that you, as our customer, may be under a great deal of pressure and I want to assure you that we are doing our best for you. Our track record of being creative and nimble will get us through this challenging time and will ensure that we are there when you need us. I wish you the best. Brendan O’Flaherty CEO, cPacket Networks Share via: LinkedIn Reddit Facebook Twitter Email More Leave a Reply Your email address will not be published. Required fields are marked * Comment Name * Email * Website Save my name, email, and website in this browser for the next time I comment. Categories Application Performance Channel Cloud Compliance Events Financial Trading General Network Packet Brokering Network Performance SDN & NFV Security Service Provider Taps Uncategorized cPacket for.. AppOps CloudOps NetOps SecOps Solutions Cloud Workload Performance & Security Network Performance Monitoring Network Detection & Response Network Traffic Brokering Products cClear Analytics Engine cProbe Flow Generator cStor Packet Capture Appliance cVu Network Packet Broker+ cTap Test Access Point Resources Case Studies Brochures / Datasheets Presentations Whitepapers Videos More Company Mission Management Partners News / Events Blog Careers Contact Us COVID-19 Update Search for: Contact Sales Talk to an Expert Request a Demo Also of Interest CEO: Looking Forward - VideoInterview: CEO Brendan O’Flaherty – On...Rethinking Business-Ready Network Visibility... © 2021 cPacket Networks. All Rights Reserved. Located in San Jose. California Terms of Use Privacy Policy End-of-Life Policy