COVID-19 Resources Credit, Debit, Gift and Prepaid Cards Credit Reports and Scores Deposit Accounts and Deposit Insurance Electronic, Mobile and Online Banking Foreclosure / Bankruptcy / Debt Collection Identity Theft / Frauds and Scams Loans and Leasing Order Brochure Online Download Adobe Acrobat Reader to view PDF files located on this site. Consumers and businesses are targeted by fraud and scams daily, and some of them are using the Federal Reserve to gain access to confidential information. Please note that the Federal Reserve will NEVER call or email consumers asking for money or personal information. Recently, fraudulent emails about consumer complaints were distributed to banks using the Federal Reserve Consumer Help Center’s (FRCH) information (example below). FRCH does not contact banks or businesses directly about consumer complaints. Please refrain from clicking on links or opening attachments if you receive a similar email. Visit the Board of Governor’s website for more details on scams using the Federal Reserve’s name. The Fraud and Scams section of this website offers tips on recognizing, avoiding, and reporting other types of scams. Are you a student loan borrower or homeowner receiving payment assistance during the pandemic? Maybe you lost your home due to COVID. The Consumer Financial Protection Bureau offers resources to get you back on track. Student borrowers with federally-held loans can go here for next steps when the pause on payments ends on January 31, 2022. Homeowners, seek help here if your forbearance is ending and you are worried about making payments. Whether renting or buying, use these resources if you’ve been evicted or lost your home to foreclosure. See FAQs on the COVID-19 Resources page for more details. File A Complaint Not sure where to start? Learn about how to file a complaint about a bank. What do I need to know before I can file a complaint? What do I do once I'm ready to file a complaint? What happens after I submit a complaint? What is the Consumer Financial Protection Bureau? Find An Answer Do you have a specific question? Browse these categories to find answers to frequently asked questions. Can a bank... How do I... What happened to... Contact Us Contact a Federal Reserve customer service representative today. Federal Reserve Consumer Help Fax: (877) 888-2520 Phone: (888) 851-1920 TTY: (800) 877-8339 (via a relay service) Mail: PO Box 1200 Minneapolis, MN 55480 Board of Governors Regulation Listing Consumer Action Handbook Federal Reserve Consumer Information Federal Reserve Education HOPE NOW State Banking Departments Consumer Alert Archive About Us Privacy Act Statement Disclaimers Accessibility Statement Last updated: 11/18/2021