Keeping Americans connected during Coronavirus » | Emergency Broadband Benefit » Spanish Version Financial support when you need it most We believe it’s more important than ever that families in need have access to affordable internet, so they can stay connected to family, friends, work and school. As part of a stimulus bill, the federal government has set aside money for an Emergency Broadband Benefit Program (EBBP) designed to help Americans stay connected to the internet during the pandemic. Eligible households can receive up to $50 off internet service, including equipment costs, with the EBB discount on select rate plans if you qualify. Get High-Speed Internet at No Cost enTouch is offering a supplemental EBBP promotional discount on certain EBBP plans so that qualified customers can receive High-Speed Internet service for free after application of the EBBP and supplemental promotional discounts on select rate plans. 150 MBPS Internet Includes modem/router equipment, certain enTouch fees, no credit checks, no contracts, no data overage fees 500 MBPS Internet Includes modem/router equipment, certain enTouch fees, no credit checks, no contracts, no data overage fees 940 MBPS Internet Includes modem/router equipment, certain enTouch fees, no credit checks, no contracts, no data overage fees Signing up for free Internet is as easy as 1-2-3! 1 QUALIFY Use the National Verifier to enter your information, create an account, and see if you qualify. 2 CHOOSE Choose enTouch and sign up for service. 3 ENROLL enTouch will confirm your eligibility for FREE service after application of discounts. enTouch provides our customers with exceptional customer care along with reliable products and services to meet your needs—whether it be working from home, schooling from home, or even play at home—enTouch provides what you need. What happens after the Emergency Broadband Benefit will no longer be available? enTouch will notify you in advance of the program ending. At the end of the Emergency Broadband Benefit Program, you may choose to continue on the same plan at the full retail rate for the plan –without the Emergency Broadband Benefit Program discount and associated promotional credit — or you may choose to enroll in another promotional plan or our Internet First Program, if you qualify. Frequently Asked Questions WHAT IS THE EMERGENCY BROADBAND BENEFIT PROGRAM? The EBBP is a temporary federal program that provides a total of $3.2 billion to help U.S. households in need due to the pandemic pay for internet access. The Emergency Broadband Benefit is a temporary government assistance program that reduces a customer’s broadband Internet access service bill, and is available only to eligible consumers that qualify for participation. Upon expiration of the Emergency Broadband Benefit program, undiscounted rates and terms of service will apply. Customers may obtain broadband service supported by the Emergency Broadband Benefit from any provider participating in the program and may transfer their service to another provider participating in the program at any time. HOW DOES THE EMERGENCY BROADBAND BENEFIT PROGRAM WORK? WHO IS ELIGIBLE FOR THE EMERGENCY BROADBAND BENEFIT PROGRAM? HOW CAN I DETERMINE IF I’M ELIGIBLE AND SIGN UP? WHEN CAN I SIGN UP FOR THE EMERGENCY BROADBAND BENEFIT? IS THIS EXCLUSIVE TO ENTOUCH? HOW LONG WILL EBBP LAST? WHY IS ENTOUCH PARTICIPATING? HOW DOES THE BILLING WORK? HOW DOES A PAST DUE BALANCE IMPACT MY ELIGIBILITY FOR THE EMERGENCY BROADBAND BENEFIT PROGRAM? WHAT DOCUMENTATION DO I NEED TO QUALIFY FOR THE PROGRAM FUNDS? WHAT HAPPENS AFTER THE EMERGENCY BROADBAND BENEFIT WILL NO LONGER BE AVAILABLE? HOW MUCH LOSS OF INCOME QUALIFIES FOR THIS PROGRAM? WHAT IF I HAVE OTHER SERVICES WITH ENTOUCH? CAN I DISCONNECT MY SERVICE AT ANY TIME? HOW QUICKLY CAN I GET INTERNET INSTALLED? WHAT HAPPENS IF I DON'T USE THE INTERNET? Available to eligible residential, serviceable households for certain broadband service packages offered by enTouch under the EBB Program. enTouch may require proof of eligibility. Eligibility, service features, terms, policies, and prices are subject to change. Taxes and fees extra. Standard terms and conditions of service and acceptable use policy apply. Credit only applies to the Internet speed listed, standard modem/router and select fees that enTouch assesses and retains. Any other services, equipment, taxes and fees that are not being subsidized through the Emergency Broadband Benefit Program are not included. The EBBP credit will reflect as partial payment on the billing statement. $5 discount for the enrollment in both automatic payments and paperless billing is not available on the 150 Mbps EBB plan. *Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device, connection, and other factors outside of enTouch’s control. Gig Internet offers speeds up to 940 Mbps. See https://www.entouch.net/welcome/my-internet-services/speed-and-your-devices/ for why speeds may vary. Certain equipment may be required to receive advertised speeds including Gigabit speeds up to 940 Mbps. High-speed modem required for enTouch High-Speed Internet service. If a data outlet is needed, an additional outlet fee may apply in addition to applicable installation fees. Actual speeds may vary; stated speeds are up to subscribed to/stated speed and are not guaranteed. The actual range and reliability of a wireless network is affected by a number of factors. Downstream data speed may be affected by whether the data accessed is cached or non-cached; Internet-related factors, such as the location and configuration of each accessed server; internal network factors, including customer compliance with enTouch usage policies set forth in the acceptable usage policy; the level of overall traffic; and the customer’s computer configuration. enTouch’s FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Other restrictions may apply. See our online disclosures at entouch.net/service-terms for more information about the service offered in your area. ©2021 enTouch Systems, Inc. All rights reserved. enTouch Alarm Systems, Inc. 11011 Richmond Ave, Ste 400, Houston, TX 77042. License# B10029 ENTOUCH SERVICE AREAS STORE LOCATIONS TERMS AND CONDITIONS RATE CARD HELP & SUPPORT BUSINESS SERVICES PRIVACY POLICY DMCA POLICY DMCA FAQS CONTACT US enTouch provides broadband internet, digital TV, home phone and security services in the Greater Houston area. enTouch is part of Astound Broadband. COPYRIGHT © 2011 – 2021 ENTOUCH, ALL RIGHTS RESERVED All prices listed do not include applicable taxes and fees. EN-TOUCH ALARM SYSTEMS, INC | 11011 RICHMOND, STE 400 | HOUSTON, TX 77042 | LICENSE# B10029