London Mutual Credit Union Case study London Mutual Credit Union banks on Gamma for advanced voice communications Credit unions are not-for-profit organisations that offer a similar range of financial services to banks and building societies but at generally significantly lower cost and with a strong tradition of encouraging responsibility and thrift. They have been in existence for many decades elsewhere around the world but it was not until the 60s that they became a notable part of the financial services scene in the UK. Founded 36 years ago in the London borough of Southwark, the London Mutual Credit Union is one of the larger and faster-growing CUs in Britain. Recently the LMCU has broken out from its traditional customer base of those living or working in the London boroughs to address people serving in the armed services, and the membership of a fast-growing evangelical church that was founded in London but is now spreading out across the UK. The benefits Call and line costs slashed by 20% plus. Call/voice quality massively improved. Swift and technically adept support by Gamma. Customer and staff approval of voice calls rises. Roadmap for roll-out of further Gamma services. The Challenge The Solution The Results The Challenge The LMCU has just three branches, all within London, and so as membership has grown to encompass people elsewhere in the UK, and armed forces personnel stationed around the world, so too has the importance of remote transactions. Although many members choose to interact with the union online, a large number of the credit union’s 26,000 members still prefer the assurance of talking to a credit union representative. When the armed forces and church initiatives were being planned managing director Shan Godagama knew that the demands of additional members would stress the then current phone system to beyond breaking point. Using a PBX from Avaya, but with legacy ISDN lines that were costly and delivered by a supplier that frequently showed it was disinterested in customer service, Godagama knew a radical overhaul of the incoming lines was needed to support the expected growth in customers. 26,000 Credit Union members Testimonial The service has been so good and our confidence level so high that we have recommended Gamma to our outsourced call centre in Manchester and are requesting demonstrations of complementary Gamma services across the company’s voice and data portfolio. Shaun Godagama IT Manager, London Mutual Credit Union .st0 { fill: #6800D2; } Gamma Group About us Products Microsoft Teams Telephony Horizon Business Phone System Horizon Collaborate Platform Horizon SME Contact Centre Enterprise Contact Centre SIP Trunking and Call Management Inbound Call Routing PhoneLine+ Landline Replacement Gamma Mobile Advanced Network Services Gamma SoGEA Gamma Access Why Gamma? Gamma for IT Resellers Channel Partner Programme Gamma’s UK Network Security WiFi 4G Fast-start and Backup Solutions Agile Networks Business Voice Carrier and Service Provider Connectivity Customer Contact Landline Replacement | PSTN Switch Off Managed Services Mobility Security and Compliance Unified Communications Remote Working Industries Organisations Partners Channel Partner Programme Gamma for IT Resellers Wholesale Partners Dealer Partners Simplicity Partners Find a Partner Portals Partner Resources Network Resources Unify Gamma News Blog Events eGuides Case Studies Support FAQs User Support and Training Escalation Paths Customer Service Contact Partner Support Partner FAQs Partner Escalation Paths Partner Training and Accreditation Get in touch LinkedIn Twitter Facebook YouTube © Gamma Telecom Ltd. All Rights Reserved. Terms & ConditionsCookie PolicyPrivacy PolicyModern slavery statementCodes of PracticeBrexit StatementSitemap