Please note: Information regarding Castelan Group and COVID-19 Home Services and products About Castelan People Vacancies Contact HomeAboutMeet the Team Make a claim Meet the Team At Castelan, we are proud of our workforce! The training, skills, development and experience they have sets us apart from our competitors. Find out more about our team below. Professionalism & Commitment are essential for a Team to thrive – the Castelan Management Team excel in these areas. They all take ownership for delivering the best customer journey possible! - Martin Napper, Chief Executive Officer Martin Napper Chief Executive Officer After qualifying with KPMG Martin moved into Industry as soon he could to experience the real world. Focusing initially on manufacturing companies, he worked his way up to be FD at a Chemical Business. Martin then joined HomeServe Plc to be an FD in one of their subsidiaries. Performing several roles as a Group Commercial FD he spent a lot of time closing and integrating a number of surplus, non-core businesses. His final assignment was to dispose of the HomeServe Furniture Warranties business in Weston-super-Mare. After six months Martin realised the potential of the Warranty business and therefore led a Management Buy-Out with 2 fellow shareholders, and created The Castelan Group. In his spare time (very limited!) Martin likes to walk his dog and play golf. Recently he completed the National 3 Peaks Challenge and it nearly killed him! Ashley Oates Client Account Manager Ashley has been with the business for 16 years after starting with us as a ‘stop-gap’. Seeing the opportunities that were available to her, she progressed through from an administration support role to where she is today as Client Account Manager responsible for key relationships in the business. She also leads and manages the deployment function – a vital role in ensuring our Technicians are where they are supposed to be each day. Holidays and family time are the focus for Ashley outside of work along with, like many others, catching up and binging on those addictive Netflix series. Paul Owen Head of Business Development With over 20 years of experience in the Insurance and Customer Service sectors, Paul is a dedicated member of the Senior Management Team. Extremely customer focused and commercially astute with exceptional negotiation, sales and operational planning skills. Outside of work, Paul enjoys playing and watching various sports, live music and spending time with his family. Rob Jackson Head of Sales – Commercial Services Division Natural leader and problem solver who is an experienced highly driven Business, Sales & Service professional with over 20 years’ experience managing within the Commercial, Hospitality and Leisure industries. Fantastic relationship builder with a genuine empathy and understanding for clients’ needs and delivering them. In his own time Rob lives for his holidays, travelling mainly to the USA, and is a budding chef and cooks amazing meals for his nearest and dearest. Thomas Johnston Head of Furniture Care Network UK & Ireland Having completed a full upholstery apprenticeship in a small re-upholstery workshop, Thomas decided to change his career and re-trained in High End Server Repair with one of the world’s leading computer manufacturers. Due to structural changes and the changing nature of the industry he was lucky enough 13 years ago to find an opportunity as a Service Technician with Castelan, from there Thomas has expanded his career to become the UK Head of the Furniture Care Service Network. Paul Heathcote Head of Operations - Commercial Services Division An experienced Operations Manager with a demonstrated history of working in the consumer services industry. Having moved his career from the motor industry to the furniture and commercial repair industry, over 15 years ago, Paul has become skilled in the art of negotiations, coaching, sales, and operational planning. Paul’s passions, aside from work, are his family holidays, football and cooking. Jennifer Coles Team Manager – Personal Claims Handling Since joining the business in January 2006, Jen has developed and progressed through a number of different roles and departments across the business. Her leadership experience has ranged across claims handling, run-off scheme management, auditing and solutions provision. She now heads up the team of Personal Claims Handlers which has been a key innovation for the business. Outside of work, Jen loves to travel - especially to Thailand - but also enjoys visiting Devon, Dorset and Cornwall. Now being the proud owner of a camper van it means she can explore much more, get better at surfing and spend precious time with her family and much loved dogs. Antony Harvey Head of Claims Management Having joined the business as a fresh faced University graduate in 2004, Tony has had progressed from Claims Handler to Head of Claims Management. In between these roles, Tony was responsible for the company’s Underwriting where he obtained his Cert CII status. Outside of work, despite age, injury, fitness level and skill… Tony still harbours dreams of becoming a professional footballer for his mighty Toffemen. In the real world however, Tony can often be found in the deep grass at his local golf club searching for his golf ball….’FORE!!’ Rob Sawyer Sales and Marketing Operations Manager Managing the marketing of the business and its products and fulfilment of schemes, Rob has been with the business for 20 years and brings a wealth of experience across a range of its activities. Outside of work, Rob has developed a love-hate relationship with golf that sees him spending most weekends in a hedge. Walking, travel, real ale and wine also feature. Cheryl Hadley Team Manager – First Year Liabilities Cheryl came to the business from the very different backgrounds of hospitality and education but the personal skills developed there have seen her hold various roles. She quickly progressed through a customer services role into complaint resolution and later headed up that crucial department. She now manages the team where she first started in May 2008 delivering claims handling and service provision to our clients in their manufacturing liability periods. Long walks on the beach, socialising and cooking occupy her spare time along with a passion for animals, nature and insects. And if that’s not enough she loves to listen to indie and rock music. Ian Beavon Head of Finance Having qualified many years ago, Ian has been within the Finance Department of Castelan for over 10 years. As well as the usual management accounts, budgets and payroll; the finance function produces management information and endeavours to get close to operations to ensure tight control over the £s and pennies. Free time involves playing squash, coaching his son’s rugby team, and getting on with family life. Gary Longmore Health, Safety & Environment Manager Gary joined Castelan in 2019 bringing with him a wealth of experience in Operations and Health and Safety. He is responsible for the safety of colleagues based in the head office as well as those out on the road visiting clients and customers. Outside of work, Gary enjoys weekends at surf beaches whenever he can get away in his motorhome or on his motorcycle. When he is at home, you may find him down at his allotment or playing his guitar. Dan Holder Head of IT With over 30 years of experience programming different computers and devices Dan brings the experience of crafting systems for large enterprises to Castelan. Working his way up from a developer to leading the Quality Assurance and Development teams, Dan now heads up the IT department. Dan still manages to enjoy coding outside of Castelan as well as being a fan of motorsports, both two and four wheeled. Castelan Group Alpha House, Sunnyside Road North, Weston-super-Mare, BS23 3QY VAT registered business: 114 067 153 Tel: 0370 320 3333 Fax: 0370 320 0241 Furniture Care Services Commercial Services Insurance Services Care Products Furniture Care Network Furniture Care Centre Press & Media About Castelan People Vacancies Contact Important Information Terms & Conditions Privacy Notice Cookie Notice Castelan Limited is authorised and regulated by the Financial Conduct Authority - registration number 572287 Registered in England: 7637133 Our use of cookies We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences. For more detailed information about the cookies we use, view our Cookie Policy. 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