 EXPERIENCES / APPLICATION MANAGEMENT Application Management represents a specific software maintenance method which consists in keeping a software application up-to-date and functioning correctly on the basis of predefined “rules” and SLAs (Service Level Agreements). The working group dedicated to the Application Management service currently has about 20 employees with both functional and technical experience. The activities included in the Application Management service provided by SIDE SOFT concern: The application supervision of the procedures The Help Desk service functional to users The management of periodic and / or relevant activities Corrective maintenance (bug fixing / software modification activities) based on the type of procedures, includes the following services • Correction of anomalies • Application release activities in various environments (development, testing, testing, production and disaster recovery) • The opening of the production release procedures • The preparation of the project documentation • The installation of the software packages provided by the supplier who owns the procedure The adaptive maintenance which includes the following services • The installation of the software packages provided by the supplier who owns the procedure • The application release activities in the various environments (development, test, testing, production and disaster recovery) • The opening of the production release procedures • The preparation of project documentation The technical help desk service for IT personnel Management of periodic disaster recovery tests The time of delivery of the Application Management service is agreed by SIDE SOFT directly with the customer. To date, SIDE SOFT provides the Application Management service to its customers, guaranteeing the operation and evolutionary requests of approximately 80 procedures, both in the mainframe and distributed environment. Here are some of the areas that are followed daily by SIDE SOFT: • Administration of payment systems • General register • Analysis of customer balance sheets • Bank of Italy • Change of branches • Cash management • Centralized communications to customers • Electronic communications • Service monitoring signaling console • Credit / ICC control • BPM operating dashboards • Payment instructions • Loans and guarantees • Account management and user authorizations • Centralized management of requests • Management of endorsement credits • Management of intermediated credits • Document management • Group risk management • Commercial receipts management • Departmental user permissions management • Event manager and generalized alerting • Application infrastructure for integrations with legacy systems • Factoring interfaces • Generalized interfaces • Leasing interfaces • Intranet • Mapping of departmental-host dialogue functions • Communication middleware between departmental platform and host • Bank process monitoring • E-mail • Company information framework • Reporting of phone calls and open tickets • Web services for "on line" PDF printing • Sharepoint • Logical security • Check banks • Tools to support development • Italian check processing • Virtual banking • View the authorizations of each user in the group SIDE SOFT SRL WITH SINGLE SHAREHOLDER P.IVA 02514930367 CORPORATE DATA CREDITS COOKIE POLICY PRIVACY DISCLAIMER ENG This site uses technical and analytics cookies, and allows the sending of third-party cookies. By continuing to browse, you accept the use of cookies. More information . I accept cookies from this site. I ACCEPT