Better Business Bureau® Set my location Menu Find Near US Search HomeNorth CarolinaMcLeansvilleGlasswareReplacements, Ltd. SharePrint Business Profile for Replacements, Ltd. Glassware Multi Location Business Find locations At-a-glance Contact Information 1089 Knox Rd McLeansville, NC 27301-9228 http://www.replacements.com (336) 697-3000 Want a quote from this business? Get a Quote Customer Reviews 2.26/5 Average of 19 Customer Reviews Read Reviews Start a Review Customer Complaints 7 complaints closed in last 3 years 1 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 6/30/1981 Years in Business: 40 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Products & Services Replacements, Ltd. offers replacement china, crystal, silver, and collectibles. Business Details This is a multi-location business.Need to find a different location? Location of This Business 1089 Knox Rd, McLeansville, NC 27301-9228 BBB File Opened: 6/30/1981 Years in Business: 40 Business Started: 3/17/1981 Business Started Locally: 3/17/1981 Business Incorporated: 9/16/1981 Accredited Since: 6/30/1981 Type of Entity: Corporation Business Management Mr. Robert Page, Chairman & CEO Mr. Andrew Spainhour, General Counsel Mr. Scott Fleming, President Jamie Lawson, Customer Relations Manager Contact Information Principal Mr. Robert Page, Chairman & CEO Customer Contact Jamie Lawson, Customer Relations Manager Additional Contact Information Fax Numbers (336) 697-3100Primary Fax Phone Numbers Read More Business Details Customer Complaints 7 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Delivery Issues Status: Answered 09/23/2021 I placed an order for multiple plates of different sizes and mugs. I was planning getting ready to move in the next 2 weeks so I had it delivered to my new address. I put the billing address as my old address (where I was still primarily living at the time). I was ordering quite a few things online at the time and regardless of which address they went to I was opening up every single one and labeling it because I am OCD and wanted to make sure I knew what everything was for unpacking. With everything I was trying to get done while moving into the new house and unpacking, I never received my order. Now that I have fully moved out and unpacked I realized how long it has been since placing my order. I dug through my emails and finally found the email (hidden in the million other spam emails I get constantly from them) stating it was delivered weeks ago!! Regardless of which address they sent it to, I was at each residence each day and never received anything!!…Read More Read 6 More Complaints Customer Reviews 19 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Maria D (1 star) 11/12/2021 A dreadful company. I was sold a piece of Denby Imperial blue. It was advertised as having scratches and imperfections and I didn't mind that as it was simply to replace a single broken dish. However, when the piece arrived it was absolutely NOT Imperial Blue and should never have been classified as so. The color was entirely different, it was a matte dish without any glaze and without the brown color characteristics that form an intrinsic part of Imperial Blue. I have owned Imperial Blue since 1990 and have exactly the same dish of the various production years since then to the current date. I have 7 pieces of the exact same dish in my cupboards currently of the different production years and can categorically state that the piece sent to me is absolutely NOT Imperial Blue which was NEVER produced without some form of glaze. Any company that lists china and dinnerware for sale - even replacement pieces, should know what stock it has and particularly from such a well known range and manufacturer. When I reached out to Replacements Ltd about the problem - they simply indicated that I should ship it back AT MY COST and they would refund me but they would not refund shipping. They also told me that they would only accept shipping from one company and no,one else. It would cost me more to ship than they would be paying to refund me! I personally find their response abhorrent and should anyone from their company like to learn what Imperial Blue SHOULD look like from the initial launch of production through the current date - they should contact this Englishwoman who has bought and owned hundreds of pieces of this range of Denby since its launch - they are currently sitting in my cupboards. Because what they are selling to the US public - isn't what they are advertising. Replacements, Ltd. Response 11/24/2021 Dear Ms. ****, We appreciate your feedback. Our Curating team has determined our stock of Denby Imperial Blue is accurate. We do guarantee the product we sell to be authentic, and our Research team works diligently to assure that guarantee . We are sorry our product did not meet your expectations. Sincerely, Jamie L***** Customer Experience Manager Read 18 More Customer Reviews Business Categories open category: Glassware Local BBB BBB® of Central and Northwest North Carolina More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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