Members Employers Providers Brokers RESOURCES At Health New England, we are committed to keeping health care information simple and easy to access. From policies and procedures to forms and documents, you'll find what you are looking for here. Advance Care and Life Planning ACO Home Care Alternative Pain Management Behavioral Health/Medical Policies Care Management Solutions (Genetic Lab, High Cost Imaging, Sleep Study Program) Durable Medical Equipment (DME) Fraud, Waste and Abuse HIPAA Transactions Kidney Health Management Magellan Site of Service Massachusetts Food Assistance and Resources Medical Guidelines Neonatal Intensive Care Unit or Special Care Nursey Population Health Management Non-Participating Providers Payment Policies rx savings solutions Skilled Nursing and Rehabilitation Facilities Guide when a health new england member needs rehabilitation services for a serious or persistent health issue or skilled therapy, a skilled nursing facility (snf) can provide short-term care. this booklet will help guide the skilled nursing facility through health new england’s process to ensure a smooth transition for our member. requirements and guidelines: reference guide for skilled nursing and rehabilitation facilities to learn more about clinical criteria, admission, initial & concurrent reviews, discharge, guidelines on product lines and more. in addition, reference our skilled nursing payment policy for more information on payment guidelines. skilled nursing and rehabilitation facilities guide skilled nursing payment policy Health New England One Monarch Place, Suite 1500 Springfield, MA 01144 - 1500 Hours of Operation: 8:00 a.m. - 5:00 p.m. Member Services Hours: 8:00 a.m. - 6:00 p.m. Monday - Friday Walk-In Hours: Due to COVID-19, we are not accepting walk-ins at this time. Contact Member Services Direct Line: (413) 787-4004 Toll Free: (800) 310-2835 TTY: 711 Privacy & Disclaimer Statement Notice of Privacy Practices Interoperability APIs HNE Associates Copyright © 2021 Health New England, Inc. All Rights Reserved Members Employers Brokers Providers Interoperability APIs