Insights Industries Services Careers About Blog Customer Consulting Our Customer Consulting Team helps you put your customer at the heart of your enterprise to drive sustainable growth and commercial value. KPMG in the UK › Services › Consulting › Customer Consulting The rules of competition have changed. Almost every major organisation is looking out at a new reality and a New Customer. The New Customer has less to spend, is increasingly digital and displays unfamiliar patterns of demand. More profoundly, we are seeing longer-term shifts in their values, beliefs and needs. For companies to succeed in this new reality, they will need to understand the economic and social impact that is shaping their New Customer and be open to reinvent, innovate and transform their organisation and their offer and experiences to compete. Our team of Customer Consulting specialists can help you to understand these changed customer shifts that are emerging and how your business will need to evolve to deliver a customer-centric experience that is more connected, digital and efficient than ever before. Competing for the New Customer Sharing the latest insights on how businesses can compete in the new reality. Our customer consulting services Customer Insight and Analytics Customer, Brand and Product strategy Customer Experience Employee Experience Marketing and Media effectiveness Sales Transformation Service Transformation KPMG Nunwood Excellence Centre The Six Pillar experience 2021 UK Customer Experience Excellence Report Meet Your New Customer. Download the UK Customer Experience Excellence report 2021 KPMG Nunwood Excellence Centre KPMG Nunwood Excellence Centre, an international think tank, helps members turn customer best practices into effective business results. It has over 11 years of ongoing research and signals analysis. It covers 34 global markets and has worked on 3,500 detailed brands and 4 million evaluations. Helping to identify the best practices in customer experience, it provides predictive economics, both in cost and growth. Find out more on our KPMG Nunwood Excellence Centre. KPMG Nunwood Six Pillars For the last 20 years, offers have been synonymous with experience. The KPMG Nunwood Six Pillars of experience excellence have been repeatedly established as the universal set of emotional qualities. They define every outstanding customer experience which can create loyalty and drive growth. More relevant than ever, these pillars are providing businesses with an essential way to navigate the coming change. Organisations that understand and deliver against The Six Pillars have always showcased enhanced outcomes, quick growth and greater shareholder value. The Connected Enterprise To thrive in this new reality, enterprises will need to be more connected, digital and customer-centric than ever before. When you combine the New Customer with the changed workforce, it touches every function not just the front office. For organisations which are able to navigate these challenges, there exist opportunities to accelerate economic recovery and lock in long-term cost savings. They can also create enormous value, for both shareholders and society. For more information on Connected Enterprise click here. Connecting with the New Customer Organisations will need to evolve their business models to adapt and compete for the... Our customer consulting insights The future of Integrated Business Planning Read our report on effective business planning in today's highly uncertain world. COVID-19 pulse survey November 2020 Responding to consumer trends in the new reality Customer Experience Excellence research Global 2020: The COVID-19 special edition KPMG Nunwood Excellence Centre Providing you with customer experience best practice and resources. Our Digital Future Connecting and accelerating for growth Why customer resolution really matters KPMG customer resolution. The future of complaints management. Play Video Play Mute Loaded: Remaining Time -0:00 Picture-in-Picture Fullscreen Nathan Beaver talks about The New Customer Filmed summer 2020 Talk to our customer consulting experts Hugh O'Reilly Associate Partner, Financial Services, Customer KPMG in the UK Email Iain Gravestock Partner, Central Government (Welfare) KPMG in the UK Email Tim Knight Partner, Customer Advisory KPMG in the UK Email Visit pages related to customer consulting Sales transformation Customer insight and analytics Customer experience Service transformation Customer brand and product strategy Employee experience Marketing and media effectiveness Legal Privacy Accessibility Sitemap Help Glossary twitter. Opens in a new window linkedin. Opens in a new window youtube. 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