0800 783 2545 about us care education professional join our team Get in touch We aim to resolve complaints quickly, fairly and effectively and seek to: Treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response Handle complaints promptly and, when appropriate, confidentially Investigate all complaints in accordance with the agreed process, and in all cases, make strong and appropriate efforts to resolve any complaint to the complainant’s satisfaction Put things right quickly for our customers when they go wrong Keep our customers informed of the progress of their complaint and the results of any subsequent investigation Learn from each complaint to improve future performance Set performance targets for responding to complaints and monitor our performance against these targets Advise our customers of their right to complain to an appropriate regulator or agency – such as theEducation and Skills Funding Agency – if they remain dissatisfied after their complaint has been through all stages of our complaints procedure I'm an EmployerApprentice I have read and accept the Privacy Policy* Awards & Recognitions Email Us enquiries@pgon.co.uk Call Us 0800 783 2545 Search Our training, your way Head Office: Bournemouth Campus Station Approach, Ashley Road, Bournemouth BH1 4NB Explore Employer Apprentices About us Get in touch Social Media Useful Links Why Paragon Skills Meet Our Team Case studies News Careers Learner Welfare and Safeguarding Apprentice FAQs Employer FAQs Accreditations Registered company No. 3529661. Registered address Station Approach, Ashley Road, Bournemouth, BH1 4NB. Copyright © Paragon Skills 2020 Cookie Policy / Privacy Policy / Terms & Conditions / Learner Welfare and Safeguarding / Feedback / Subcontractor Policy / Join Our Team / Fee Policy 19/20 / Fee Policy 20/21 / Fee Policy 21/22 We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT