Request a quote Coventry 0247 642 1213 Hawarden 01244 528777 Dublin +353 (0)1 864 3854 Home About Us Our Services Client Services Contact Us USEFUL CLIENT INFORMATION Home›About Us›Useful Client Information ALS recognises the importance of providing insightful information to allow clients to choose the right testing laboratory. We are frequently asked to provide a wealth of information to both new and existing clients to maintain our approved supplier status including to some of the biggest Consultancies, Utilities, Waste Management and Water Treatment companies across the UK & Ireland. New Client Guide Our new Client guide provides an overview of the client journey, from quotation to completion. Click here to view the ALS New Client Guide. New Account Application If you would like to apply for a credit account with ALS, please complete our Client Application & Credit Check Form and submit this file along with your analytical requirements to us via e-mail. Click here to view ALS Environmental's Account Activation process. Accreditation & Certification ALS holds a broad portfolio of accreditation and certification to help our clients meet their legal and regulatory obligations. If you are unable to find the documents that you require please contact us. ISO 14001 Certification ISO 45001: 2018 Occupational Health & Safety Management System Coventry DOL, Dublin, Otterbourne, Field Services - Sampling & On-site testing & Wakefield UKAS ISO 17025 accreditation - Certificate Coventry, DOL, Dublin, Otterbourne, Field Services - Sampling & On-site testing & Wakefield UKAS ISO 17025 accreditation - Schedule Hawarden UKAS ISO 17025 accreditation - Certificate Hawarden UKAS ISO 17025 accreditation - Schedule Legionella Control Association (LCA) Certificate AGS Membership Certificate AGS Data Format Certificate Below are some common policies that are frequently requested by our clients: Quality Policy HSE Policy COVID-19 Welfare of Employees and Visitors Policy Insurance Documents ALS holds a range of insurances to cover our liabilities and exposure. Employee Liability Insurance Public / Private Liability Insurance Professional Indemnity Insurance Please contact us if you would like further information on the level of cover that we hold. Payment Details ALS Environmental Ltd Company Registration Number: 02148934 Dunns & Bradstreet Number: 396911364 VAT Number: GB 289595916 GBP IBAN Number: GB11 HBUK 4001 2551 4273 93 EUR IBAN Number: GB87 MIDL 4005 1574 6304 10 For remittance enquiries, please contact: Remittances.ukenviro@alsglobal.com For invoice queries, please contact: Invoicequeries.ukenviro@alsglobal.com ALS Life Sciences Ltd Company Registration Number: 0405729 VAT Number: GB 289595916 For remittance enquiries, please contact: HDNbacsreceipts@ALSGlobal.com For invoice queries, please contact: HDNcreditcontrol@alsglobal.com For advice on sample stability, particularly for Microbiology samples, click here Click here to download the Box Label for microbiological samples Chain of custody / Sample submission sheets Excel format FIllable PDF form with submit button (Waters) Analytical Report Templates For details and examples of available reporting templates, please click here. Making a complaint ALS is committed to delivering excellence in all areas of analytical laboratory services. Creating lasting partnerships with our clients through continuous improvement is a key goal for our business. ALS believes this is best achieved through open and honest communication and is why we are always keen to hear from our clients about how we can do things better. The best way to contact us is via email or phone so we can discuss and process your query promptly. If you have a regular point of contact feel free to highlight any concerns directly with them and they will ensure that your issues are conveyed to the relevant staff and that this is recorded formally and handled through our standard complaint process. Our Client Services teams are always happy to assist. We will always endeavour to resolve any issues with you as quickly and as fairly as possible and where we identify that a mistake has been made we will always try and implement corrections promptly and work alongside you to ensure that the issue is not repeated. ALS will do everything we can to get your complaints resolved as quickly as possible and endeavour to provide a full formal response within 7 days of the complaint receipt inclusive of a thorough and complete formal investigation of the issues raised. This is referenced through ALS’ internal quality system with all associated investigations recorded and counter-signed by the senior management team. Click below to download our complaints procedure: ALS Environmental ALS Life Sciences For any further information, please contact us directly on: ALS Environmental: CustomerServices.UKEnviro@alsglobal.com ALS Life Sciences: HawardenCustomerServices@alsglobal.com Industry Magazines, Journals, and Wider Reading Check out the Waterline Journal from The Water Management Society Share Tweet Print ABOUT US ALS Global Benefits of Using ALS Careers Company Profile Corporate Responsibility Health & Safety Locations News Payment Details Quality & Accreditation Technical Experts Useful Client Information ALS WEBSITE LINKS ALS Limited ALS Europe ALS Food & Pharma THE COMPANY About ALS Quality News Modern Slavery Data Protection & Privacy Policy Covid 19 CLIENT SERVICE Contact us Book a collection New Client Guide JOIN US LinkedIn Facebook Twitter PHONE NO UK: 02476 42 12 13 IE: 01864 38 54 ALS IN Austria Czech Republic Denmark Finland Ireland Italy Norway Poland EUROPE Portugal Romania Slovakia Spain Sweden Turkey ALS Environmental Ltd. © 2021