ABOUT GET HELP COMMUNITY RESOURCES ADMINISTRATION PORTAL NEWSLETTER DONATE CONTACT Telecommunications About Staying connected is important, however, sometimes it is easier said than done. In order to make this more affordable for New Jersey residents, NJ SHARES works in partnership with Verizon New Jersey to administer the Communications Lifeline Program. Serving as a liaison between Verizon and their customers, NJ SHARES offers guidance, provides information, answers questions, and assists in the applications process for the Communications Lifeline Program. APPLY Telecommunication Assistance Verizon NJ Communications Lifeline Program A federal program offering discounts to qualified low-income and categorically eligible customers to make residential telephone service and broadband (internet) more affordable. APPLY Frequently Asked Questions How much is the Lifeline discount? The landline voice discount is up to $24.93. The broadband (internet) discount is $9.25. Can the Lifeline discount be used for a cell phone? Can the Lifeline discount be applied on a business account? Who approves or denies the completed application? How soon will the customer see the discount? How will a customer know they are getting the discount? Can the customer have a Verizon calling package or bundle on their account? If a customer has FiOS, are they eligible? Why is Verizon making the customers on Lifeline recertify? The recertification form came in the deceased spouse’s name, can the customer recertify? The customer’s phone bill goes to someone else’s name and address that helps them with their bills. Is that acceptable? Can more than one name be on the phone bill? Why can’t NJ SHARES change the name or address for Verizon customers? The customer has been on a qualifying State/Federal program for months. Could they have been saving all along? Can they receive a credit for the time they could have been on the program? NEED HELP? Apply in person. Still have questions? Not sure where to go? Help is close by! Click the link below to find the agency nearest to you. FIND AN AGENCY New Jersey SHARES 4 Walter E. Foran Boulevard Suite 105 Flemington, NJ 08822 Phone: 609-883-1626 Toll Free: 866-657-4273 Fax: 609-883-6364 info@njshares.org PROGRAMS Energy Water Telecommunications GetCoveredNJ ABOUT Our Impact Board Members Annual Report GET HELP Apply Online Apply In Person COMMUNITY RESOURCES DONATE CONTACT © 2021 NEW JERSEY SHARES | DESIGN BY MOSAIC