× BOOK NOW MENU New Normality Protocol WELCOME IN We are thrilled to welcome you to another wonderful season at Village Heights Resort! We have set up rigorous and enhanced cleanliness practices to ensure that you can experience an elevated level of protection, in accordance with World Health Organization measures and the Greek State directive. We have also adopted a number of additional initiatives, for our guests to feel at ease at all times & our employees to have a safe workplace. Our commitment to you is clear: to welcome you in a safe sanctuary & celebrate the ethos of the Greek summer, together! Government’s Announcement of the Protocol for Arrival & Departures in Greece FLEXIBLE RESERVATION & CANCELLATION POLICIES As the COVID-19 situation continues to evolve around the world, we would like to assure you that the safety and wellbeing of our guests and employees are our top priority at Village Heights Resort! As the current circumstances may affect your travel plans, we have updated our reservation and cancellation policies to provide more flexibility & peace of mind when booking a stay with us. Flexible Cancellation For guests with existing or new reservations, we will allow cancellation without penalty up to 7 days prior to arrival. No deposit We are not processing any charge at the time of the booking. *** Terms & Conditions Flexible Cancellation Policy: 70% of the total price will be charged for cancellations made 7 days before arrival No deposit policy: No deposit is requested at the time of the booking; we hold the right to pre-authorize the credit card at any time. No show policy: In case of a no show, 100% of the total price will be charged Specific room packages are excluded from this flexible reservation and cancellation policy. Please refer to individual listing for details. Blackout dates apply and vary For reservations made via third parties, including online travel agents, travel professionals or as part of group booking, contact your booking provider or meeting planner for additional information on their policies. OUR COMMITMENT TO CARE & CLEANLINESS TRANSPORTATION & ARRIVAL CHECK IN & OUT PUBLIC SPACES GUEST ROOMS RESTAURANTS & BARS FACILITIES & SERVICES THE CUTE SPA & GYM LITTLE EXPLORERS KIDS CLUB OUTDOOR POOLS ENTERTAINMENT EXPERT HEALTHCARE MEASURES All employees will have their temperature checked before commencing their shift, as well as suppliers before entering our premises. All employees undergo self tests on a weekly basis Our guests will have their temperature checked upon arrival. Moreover, we have assigned a designated hotel team, who are supervising procedures, receiving an ongoing certified training. An extensive training for our staff has been completed and certified as well. We are working closely with industry and health authorities on implementing our thorough hygiene and safety plan in accordance with World Health Organization measures and the Greek State directive. What happens if I begin to feel unwell during my stay? If you or your family members feel unwell or experience virus-related symptoms, please contact Reception immediately Our private medical Covid-19 certified expert and our Social Environmental Health Agent are available 24-hours to aid our guests An emergency contingency plan is in place A Restorair Rapid Room Recovery Unit®, using Advanced Oxidation Cell to effectively mitigate and eliminate viruses and other contaminants and harmful pathogens in the air and on surfaces, is available at the hotel, in case of a suspicious case. On-Property COVID-19 Testing We have enhanced our Health & Safety protocol and as an extension to our commitment to you for a safe and comfortable stay we have established on-property COVID-19 testing, upon arrival or before departure. Teaming up with local private medical Covid-19 certified expert Cretan Medicare Center, on-property testing options (either rapid antigen or preventive PCR tests) are offered optionally to all guests, at a fee. Preventive PCR test: the price is arranged at 60€/guest Rapid antigen test: the price is arranged at 20€/guest Special terms All tests are available to children, at the same fee, without age restrictions A 48h booking test appointment is required, during weekdays Test appointments over the weekend are limited and require additional fee OFFICIAL RESOURCES P.O.BOX 183, Ano Hersonissos 70014 Crete, Greece Tel.: +30 28970 29065 Fax: +30 28970 25395 E-mail: reservations@villageheights.gr Share your stories with #villageheightsresort #villageheightsmoments News Stay Connected Privacy Policy Site Map GNTO License Number: 1039K015A3243701 © Copyright 2019 Village Heights Resort All Rights Reserved | Web Design & Development by .LifeThink