PRIVACY POLICY This Privacy Policy describes how beavertownbrewery.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Collecting Personal Information - Website When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. Device information: Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify. Order information Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers & Paypal information), email address, and phone number. Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify, Paypal, Shiptheory, DPD, DHL, Parcelify. Customer support information: Examples of Personal Information collected: name, billing address, shipping address, payment method (without credit card numbers), email address, and phone number. Purpose of collection: to provide customer support. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Re:amaze. Other methods we collect personal data excluding our website are: Email Marketing : Examples of Personal Information collected: Name, billing address, shipping address, order history, email address, and phone number. Behavioural interactions with email communications. Purpose of collection: These details are collected when consent is given for marketing content to be sent to keep you informed with our promotions, product releases and other activities. Unsubscribe or request Erasure: You can unsubscribe from our email marketing by clicking unsubscribe button that is included on all email communications, Social Media Information: Examples of Personal Information collected: Your social media username and interactions and behaviours with us on those channels. Purpose of collection: To help us respond to your comments, questions or feedback. Minors The Site or any other activities are not intended for individuals under the age of 18 years old. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We use Re: amaze for our customer communications through our website Live Chat, our social media (Twitter, Facebook, Instagram) and for webshop@beavertownbrewery.co.uk. You can read more on how Re: amaze uses your Personal Information here: https://www.reamaze.com/privacy Behavioural Advertising & Analytics As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We use Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. To view and manage data that Lucky Orange has collected about you on the LuckyOrange.com website, or to opt out of future tracking please visit their data privacy management tool here: https://privacy.luckyorange.com/ We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners including Facebook, Mailchimp and Re:amaze. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Using Personal Information We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. Lawful basis Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: Your consent; The performance of the contract between you and the Site; Compliance with our legal obligations; For our legitimate interests, which do not override your fundamental rights and freedoms. Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. Automatic decision-making If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include: Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours. Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days. GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us via email at webshop@beavertownbrewery.co.uk Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR. Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimise your experience on our Site and to provide our services. Cookies Necessary for the Functioning of the Store: Name Function _ab Used in connection with access to admin. _secure_session_id Used in connection with navigation through a storefront. cart Used in connection with shopping cart. cart_sig Used in connection with checkout. cart_ts Used in connection with checkout. checkout_token Used in connection with checkout. secret Used in connection with checkout. secure_customer_sig Used in connection with customer login. storefront_digest Used in connection with customer login. _shopify_u Used to facilitate updating customer account information. Reporting and Analytics: Name Function _tracking_consent Tracking preferences. _landing_page Track landing pages _orig_referrer Track landing pages _s Shopify analytics. _shopify_fs Shopify analytics. _shopify_s Shopify analytics. _shopify_sa_p Shopify analytics relating to marketing & referrals. _shopify_sa_t Shopify analytics relating to marketing & referrals. _shopify_y Shopify analytics. _y Shopify analytics. The above is not an all incomposing list and is subject to change please email webshop@beavertownbrewery.co.uk for a current list. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at webshop@beavertownbrewery.co.uk or by mail using the details provided below: Beavertown Brewery, Lockwood industrial park , Mill mead road, Tottenham hale, Unit 17, 18 and 2 , London N17 9QP, United Kingdom Last updated: 17th September 2021 Newsletter Signup CONTACT US DELIVERY RETURNS PRIVACY POLICY T&Cs FAQ JOBS TRADE