VoIP Phone Systems VoIP telephony is one of the fastest growing areas in telecoms thanks to faster broadband speeds and improved reliability. VoIP allows for a greater array of services, which we will unpack below. GET A QUOTE What is VoIP? VoIP (Voice over Internet Protocol) provides the ability to make and receive calls digitally over an internet connection. Calls between VoIP and the analogue network are made possible by equipment (such as Media Gateways) creating connections between them. VoIP is a popular choice for both large and small businesses, as they allow users to join calls from multiple devices – such as smartphones and business phones– and are also extremely scalable, meaning you can add lines to the service very easily. VoIP calling can reduce call charges, especially if long distance or international calls take place regularly within your business, and can provide a number of new communication features, while also requiring less manual maintenance. Using VoIP, you still simply dial the number you wish to call as you would with a traditional phone. The VoIP system we provide is hosted, meaning the PBX element is held in a secure data centre. Is VoIP cost-efficient? Faster than a traditional network, you might assume that switching to VoIP will be an expensive process, especially with the software that you’d expect from a leading VoIP provider. However, low-cost calls are one of the major benefits of VoIP, making this an extremely cost-efficient upgrade. These savings on call costs, and those we can make you in other areas, help us to fund the system as a whole, meaning that we can often provide your with a brand new HiHi VoIP system. That means you’ll be able to enjoy all the software benefits, such as enhanced Call Recording, Reporting and On Hold Marketing, for potentially very little outlay. Benefits of VoIP for business VoIP phone calls and their related services are usually cheaper than their traditional counter parts on a like-for-like basis. Cloud-based VoIP systems are easier to scale, as they can be provisioned remotely with the equipment sent directly to you. VoIP systems are usually far easier and quicker to set up, meaning you could save on engineering fees. They also tend to be easier to use. VoIP services, particularly those based in the cloud, have access to a wide range of additional services such as Call Recording and On Hold Marketing. Video services, such as those available using HiHi2 handsets, are available using VoIP. This also allows for video-based support. Google reviews We’re proud to be rated 4.7 out of 5 on Google, the highest in our industry among those with over 1000 reviews! Take a look below at just some of the great feedback we’ve received from our customers. Barry Palmer a year ago We purchased our new phone system from 4 Com and have been very impressed with the quality of work, equipment and the read more Ben Sinclair a year ago My company has been with 4Com for over 8 years and we’ve always enjoyed a very friendly and efficient service.Today read more Tim Warner a year ago Matt came and installed without any fuss. Very efficient and easy to get along with. Entirely in keeping with the read more Amanda Pritchard a year ago Luke Walsh from 4Com came to see us this week to set up our new phone system, which looks fab and he was very helpful read more Michelle Reeve a year ago This company has provided the best customer service I have received in years! They are very quick to sort out any read more Is VoIP suitable for my business? VoIP unlocks a wide range of phone system possibilities and is suitable for businesses across almost every industry. As well as lowering the cost per call versus a traditional phone network, VoIP also offers a huge amount of flexibility for businesses. As VoIP is relatively easy to scale up or down, you can adjust your VoIP package to suit your company. Let’s say you experience sudden growth and over a short period of time find yourself with a lot of new staff members. There’s no need to panic. Thanks to VoIP, it’s easy for us to provide additional handsets when you’re ready to expand. If needs be, we can also install additional broadband lines to improve the number of concurrent calls you can make. Disruption will be kept to a minimum; with 4Com all you need to do is get in touch with our team and we’ll quickly make any necessary adjustments, installing extra equipment in the shortest possible time. You’ll find a lot of extra features available with VoIP phone systems, too. This will vary depending on what VoIP system you choose, and which provider you select, but those with our revolutionary HiHi2 phone system can look forward to a range of beneficial features designed to make your working day even easier. Examples include Call Recording, Call Reporting, On Hold Marketing and many more. GET YOUR VOIP QUOTE VoIP system options Samsung PBX An on-premise PBX system which utilises traditional PSTN networks for calls HiHi on Fibre Line Cloud-based, easily scalable system with dedicated fibre line ensuring call quality HiHi on Leased Line Cloud-based system with dedicated leased line for high volume video calling & broadband PACKAGES Available products Samsung i5210 Samsung i6011 HiHi HiHi Connect HiHi There HiHi HiHi Connect HiHi There Number of users 3-10 3-100 100+ Suitable for Single office, rural locations SME’s looking for flexible communication Large enterprises with high bandwidth requirements FEATURES Mobile apps HiHi Connect & HiHi There for Unified Communication HiHi Connect & HiHi There for Unified Communication Plug & play scaling Video Support SHOW FULL TABLE Switching to VoIP with 4Com Switching to VoIP at 4Com is a smooth process, and our services will always be completely tailored to you. There are no fixed costs or set prices available for our VoIP phone systems, and this is to ensure you don’t end up paying more for something you don’t need. Instead, we’ll take the time to meet with you and assess the needs of your business. We take every factor into consideration, right down to the number of calls you make, and once you’re happy we’ll begin our two-step installation process. Our trained team will visit your office to provide training for your new phones and software, which will be installed initially alongside your old system. This allows you to have time to fully learn about your new system while we go about switching over your existing services to us and setting up any new ones. Once the changeover is complete and services have been provisioned, we’ll complete your installation. In some cases, this will require a second engineering visit, but in others we can make the necessary changes remotely. Your Customer Project Partner will be in regular contact hand to advise which installation is most appropriate for your business. FAQs Answers to some of our most commonly asked questions… What is the cost of VoIP phone system? Do I need a VoIP service provider? What is VoIP phone and how does it work? Are there long distance charges for VoIP? Can I use my regular phone with VoIP? What is the main use of VoIP? Who uses a VoIP phone? Do you need special phones for VoIP? Do cordless phones work with VoIP? Are VoIP phone systems reliable? What are the disadvantages of VoIP? How is the quality of VoIP Calls? Can I keep my business phone number? What do I have to do to make a VoIP call? What is SIP Trunking? Looking for more information? Get in touch We know your phone system needs are unique, which is why we don’t pretend to know what matters most to you; we can’t wait for you to tell us! Rest assured that you’ll only hear from us; we won’t be sharing your data with any third parties. 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