MyChart Careers News Contact Us Notice of CaptureRx Incident LOCATIONS SERVICES & SPECIALTIES PATIENTS & VISITORS ABOUT US Quality, Safety & Experience Doing the Right Thing for our Patients Olympic Medical Center leads as a health care provider by adopting, meeting and exceeding national standards for superior, evidence-based quality care, safety and experience. We strive to be a leader in national quality, safety and experience initiatives and promote a culture of safety and service that consistently meets the expectations and fulfills the needs of our patients, their families and our community in all the services we offer. We find significant value in participating in national and state quality, safety and experience measures. Transparency is important in ensuring we are always working toward adopting evidence-based and promising practices as they come to light, and we are constantly improving. Many measures and programs are publicly available: Quality Hospital Quality Measures Hospital Compare (CMS Star Ratings) Home Health Compare Safety Leapfrog Safety Grade Experience Patient Experience Measures About the ISO 9001 Quality Management System Olympic Medical Center embraces the use of DNV’s ISO 9001 Quality Management System, as it offers organization-wide quality vision, best practices, policies, goals and tools to continually provide safe, quality patient-centered care. DNV-GL ISO 9001 for Healthcare Your Experience Matters Olympic Medical Center is working hard to enhance the patient experience by strengthening employee-patient communication and courtesy, decreasing wait times, implementing Age-Friendly Care and improving comfort to provide the best possible, patient-centered care experience across the hospital, home health and clinics. Our patient experience team works behind the scenes with leaders and staff to help Olympic Medical Center meet – and often exceed – the expectations of our patients during a visit to the hospital, a clinic or other department. They are also advocates, and welcome patients and family members to reach out to them if something goes exceptionally well or not so great. Patti Haught Director of Patient Experience & Civil Rights Coordinator (360) 417-7256 | Email Michelle McFall Patient Experience Manager (360) 417-7256 | Email Li Li Patient Experience Advocate (360) 417-7256 | Email Amber Rauch Patient Experience Advocate (360) 417-7256 | Email 939 Caroline Street Port Angeles, WA 98362 (360) 417-7000 Useful Links Find a Provider Careers Volunteer Program OMC Foundation Notice of CaptureRx Incident Legal Notices Non-Discrimination Statement Provider Resources Staff Illness Reporting Tool Copyright © 2021 | Olympic Medical Center | All rights reserved Website by Jennergy, Inc.