Pay My Bill Contact Us Español Search My Account My Community My Utility Resources Home > My Account > Service > Report an Outage Outages and Emergencies At Southern Pioneer, we make continued efforts to increase service reliability and improve our facilities. We are involved in a constant study of trends and new developments to ensure dependable service to our members at the most economical cost. What To Do If The Electricity Goes Off First, check the fuses or circuit breaker. Then check your neighborhood to determine if the electricity is off in your area. If the area electricity is off, call Southern Pioneer and report it. Power outages, trouble calls or emergencies may be reported to Southern Pioneer at 866-668-8800 or 620-624-7309, 24 hours a day. When reporting an outage, please report: your name and phone number location of the service and account number, if available all information pertaining to the outage to help Southern Pioneer personnel locate the problem so power may be restored quickly Life-Sustaining Medical Equipment If you or any member of your family use essential life-sustaining medical equipment prescribed by a physician, please let us know. Please make Southern Pioneer personnel aware of this so we can contact you to let you know about scheduled power interruptions for maintenance purposes. Please be sure to acquire a back-up power supply (batteries, generator) for any medical equipment that requires a constant power supply. Pay your bill Energy savings Call before you dig National Hotline Dial 811 My Account Understand Your Bill Pay My Bill Ways to Pay Your Bill Report an Outage Advanced Metering Infrastructure Rates My Community About Us News Releases Careers Youth Tour Sponsorship and Donations Resources SmartHub Ways to Reduce Your Bill Scam Safety Safety Online Legal/Privacy Rates FAQs Customer Service 1 (800) 670-4381 Report an Outage 1 (866) 668-8800 or (620) 624-7309 Copyright © Southern Pioneer Electric Company