Blog Knowledge Base Developer API Status Customer Portal Customer Commitment It’s easy for companies to throw around phrases like "customer satisfaction" and "customer delight". But it’s only the ones who are serious about delivering a truly exceptional service who go to the lengths of measuring these things. And not only measuring but having the determination to act on the results to make things better next time around. Getting closer to customers We use all kinds of methods to find out how customers are experiencing our products and services. Surveys, feedback by e-mail, social – not to mention what you’re telling us face to face – all help us see things from your perspective. And by doing that, we get a better picture of your experience which helps us focus on making it better and better. A key approach in this is the "Net Promotor" model. Using results from customer surveys, it gives a Net Promotor Score which can be used to constantly drive improvements. But figures on a page mean nothing unless you – the customer – notice a difference on the ground. That’s why we constantly analyze every aspect of our business to identify sticking points and work out how to put things right. Tell us how we're doing Your feedback is one of the key drivers in all this. It helps us enormously to constantly improve our products and services and, ultimately, to realize our customer-focused vision. So we want to hear from you, even if it’s about things that went wrong. That way we can get busy making improvements that will result in real changes that benefit everyone. Resources PROGRAM SHEET Customer Commitment Program Read more in our Customer Commitment leaflet. Download Get started today! start live chat email us Or click here to see our full list of contact options. Links Customer Portal Status Leaseweb Blog Knowledge Base API Documentation Leaseweb Labs About Leaseweb Our Story Careers Press Releases Events Contact Legal & Compliance General Sales Contract Personal Data Protection Acts Abuse Handling KYC Customer Verification Website Terms of Use & Cookie Statement Sign up for our newsletter Stay up to date with the latest news about Leaseweb solutions, events, special offers and more by subscribing to our monthly newsletter. ©2021 Leaseweb. All Rights Reserved. Visit/Follow us live chat