Solutions Services Company Eloquant Customer Account Demo FR EN You need to improve Book your demo Discover our offers .style-svg{stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:2;} A complete and flexible solution Used and approved by Give your customers the most beautiful experience Collect precisely and continuously satisfaction indices to improve your customer journey. Charlène Vignon CX Consultant .st80{fill:#3D5AFE;} « Thanks to the Eloquant Contact Center solution, we can pool the resources of our customer center and deliver both optimal service to all our customers, but also premium service to our customers with higher added value. Franck BONNEMAINS Infrastructure and Services Management Director at DHL The Eloquant Customer Satisfaction Measurement Solution deployed 2 years ago, allows us to measure and process our customers’ satisfaction. We systematically call back critics to find out why they are dissatisfied. Our goal is to make our customers ambassadors and take their feedback into account to move forward, with them. Olivier GIL Customer Relationship Director at BERNER Eloquant solutions allow us to capture the insured feedback at the right time via text message, a reactive and non-intrusive media that allows us to identify any dissatisfaction quickly. The keys to working with Eloquant are technicality and people. Jérémy LE BRIS Head of Customer Voice Department, ALLIANZ PARTNERS FRANCE Thanks to the customer satisfaction measurement solution, we address our customers but also the customer of our clients, who are the real beneficiaries of our services. We are thus improving our knowledge of end customers, to meet their expectations best. Jean-Yves LEPINE Customer Experience Director, DALKIA The Contact Center solution has made it possible, with a view to improving the customer experience, to organize an intelligent distribution of calls by expertise and availability, to monitor performance and measure customer satisfaction and finally to offer new services to our customers, while helping our employees on a daily basis. Leveugle, Vianney Marketing and Communication Director at GEODIS Thanks to the Eloquant Semantic Analysis software, we efficiently process conversational data. It represents a truly rich source of information for more relevant communication leads, or even improvement product insights. Arnaud MAREC Marketing & Communication Manager, GROUPE ATLANTIC Eloquant has a crucial role in our system since we need to collect our debtor customers’ voice. The Semantic Analysis software is a powerful tool that allows us to detect where our dysfunctions lie and value our employees’ work. Laurent Trojani Quality and Customer Experience Manager Eloquant is a coach, there is a real notion of exchange. As for the tool, it allows us to use collected verbatim efficiently and also motivates us to operate an internal transformation. We have put our processes into perspective to help the company evolve. Sandrine LANDON CRM & Digital Communication Manager, KING JOUET A good customer relationship consists in facilitating the customer’s procedures to make it as fluid and straightforward as possible. We have chosen to trust Eloquant, one of the major players in this market, and its Customer Feedback solution to deliver optimal service quality to our customers. Emmanuel PLOTON Deputy Director of Customer Relations at ORANGE BANK We were looking at the time for a reliable, seamless platform with premium service all season long. Thanks to the Eloquant Contact Centre Solution, we benefit from a powerful tool offering easy handling and rapid implementation. Delivered in SaaS mode, the solution is flexible and allows us to manage, our calls peaks in high season. Fabienne RIOU Customer Department Manager at Groupe ROSSIGNOL The Eloquant Contact Centre Solution has enabled us to make significant progress in our call pickup rates and provide better service to our members. Our members were pleasantly surprised from the first days of commissioning. Isabelle PANABIERES Central Network Service Manager at SOLIMUT We installed the Eloquant solution quickly and easily in our 5 Service Centres, spread over several France and abroad sites. Thanks to this full web solution’s flexibility, we can independently add services centres, agent positions… So really adapt the tool to our needs. Marvin WYBO Production Manager at GFI Informatique » Resource center Expert articles, webinars, ebooks ... Find out how to improve your customer experience (contents in French only). Browse blog The Eloquant solution and infrastructure are ISO27001 certified and GDPR compliant. Refine your customer knowledge Book your demo Eloquant Customer relationship solutions Contact Plan du site Legal notice Back to top