Search PAY NOW MENU Home Your Co-op Customer Services News & Events Community STORM PREPARATION You are here Customer Services Storm Preparation Don't wait until a storm is threatening you! Know ahead of time how to respond! These steps will help get you through: 1. Have an outage kit handy Your outage kit should be prepared ahead of time and should contain the following items: Working flashlight Battery-powered radio Extra batteries Outage numbers Candles and matches (never leave a candle unattended) Standard touch-tone phone (not cordless) Fully charged cell phone 2. Report your outage and any details you know When there is a major storm, Dakota Valley receives a high volume of calls and has an automated call handling system with voice recognition capability to help make the process of reporting an outage faster and easier in these situations. If your call is answered by this system, an automated phone attendant will walk you through the process of reporting the outage. Be sure to report anything you are aware of that may have caused the outage, such as a tree on the line or lines on the ground. The automated attendant allows you to leave a voice message if you have further details such as this to report. Home Your Co-op Customer Services News & Events Community Back to Top Quick Links Contact Us News Statement of Non-Discrimination Careers Employees Only Contact Info Dakota Valley Electric Cooperative 7296 Highway 281 Edgeley, ND 58433 By Phone: 1-800-342-4671 Report Outages: 1-800-342-4671 By Email: dvec@dakotavalley.com DO NOT E-MAIL OUTAGE INFORMATION About Us Dakota Valley Electric Cooperative is one of 16 distribution cooperatives in North Dakota. It serves some 6,000 members on almost 4,700 miles of line in an area that stretches from the Minnesota border nearly to Ashley, and from the South Dakota border to Jamestown. From headquarter offices in Milnor and Edgeley, and outposts in Wahpeton, Hankinson, Oakes and Gackle, 43 employees work full-time to provide members with electricity and to improve the quality of rural life. Follow Us Online ©2021 Dakota Valley Electric Cooperative. All Rights Reserved.