CALL EMAIL MENU Complaints Procedure Home < Complaints Procedure WHEN YOU'RE NOT HAPPY, WE TAKE IT PERSONALLY As we hope you are aware, our committed teams have worked hard to make sure that every detail of your chosen Robertson home meets the highest possible standard. While we’re confident that the quality of your new home lives up to your every expectation, if you have any questions or concerns about a part of the property, please contact us straight away. Because we take every complaint very seriously, our Complaints Procedure is designed to identify and fix any issue you may have efficiently and effectively. Here’s what to do: Please provide details about your complaint in writing to us as soon as you can Include names and addresses of any parties involved Include dates/ times if you’re referring to an incident Give us details about any steps you’ve already taken to resolve the issue Depending on the nature of your complaint, please address it to the following department/s If you have a complaint prior to moving in, please send details of your concerns to sales@robertson.co.uk and customercare.homes@robertson.co.uk If you’re already living in your new home, or if your complaint is around your home’s construction please contact customercare.homes@robertson.co.uk. We will acknowledge receipt of your email within 2 working days and respond with our proposed solution within 10 working days. This may also include our decision not to take any further action. If we can’t give a full response to the issue within this timescale we will confirm: Who is dealing with the complaint The reason for the delay How long it will be before a full reply will be issued This policy has been adopted to comply with the consumer code. Your normal legal rights are not affected by this policy or the procedures contained within it. DOWNLOAD CONSUMER CODE FOR HOME BUILDERS SCHEME SHARE THIS ALSO IN ABOUT US OUR ETHOS Our build-quality and customer care are second-to-none GUIDE FOR BUYERS We make your home-buying experience as seamless as possible PEACE OF MIND Dedicated customer support from the day you move in COMPLAINTS PROCEDURE When you’re not happy, we take it personally CALL US General Enquiries 01786 441069 Customer Service Enquiries 03330050485 Press / Media Enquiries 0845 890 9450 Land Enquiries 0191 917 0930 / 07385 417 343 EMAIL US Customer Service Enquiries customercare.homes@robertson.co.uk General Enquiries sales@robertson.co.uk Press / Media Enquiries sales@robertson.co.uk Land Enquiries w.english@robertson.co.uk / m.izzi@robertson.co.uk JUMP TO Home Page Homes For Sale Part Exchange Portfolio Specification Home 3D Walkthroughs About Us Buying Help & Advice Testimonials Contact us SOCIAL Youtube LinkedIn Facebook Twitter Terms and conditions Cookies Policy Privacy Policy Consumer Code Complaints Procedure © Robertson Homes , Bremner House , Castle Business Park , Stirling FK9 4TZ