Main navigation COVID-19 Our Markets Core Capabilities Our Insights Our Impact COUNTRY SEARCH MENU CITIZEN SERVICES Meet expectations for service and ease of use We bring people, process and technologies together to help government programs achieve success - now and in the future. Maximus Our Markets Citizen Services Unparalleled experience in the delivery of services 7 million contact center inquiries handled per month 20 million citizen services cases managed 2 million+ independent benefit reviews performed Enhance engagement Our multi-channel citizen engagement centers deliver on the modern expectations for customer service. Article: The pressure to improve service is only going to increase. Streamline business processes We align our proven business process approach to the unique business needs of our clients, creating improved outcomes for citizens and increased value for government. Modernize infrastructure We use proven methodologies and innovative capabilities and to overcome the challenges of delivering high-quality citizen services using outdated technology. Ensure quality and integrity We excel at creating reliable processes that reduce errors, ensure compliance and improve overall quality. Federal Departments Department of Agriculture Department of Commerce Department of Defense Department of Education Department of Health and Human Services Department of Labor Department of State Department of the Treasury Department of Veterans Affairs Independent Federal Agencies Library of Congress National Archives and Records Administration National Labor Relations Board Office of Personnel Management Securities and Exchange Commission State and Local Government All 50 states plus the District of Columbia, numerous county and local governments Finding sustainable employment for people with disabilities For nearly 20 years, we have provided Social Security disability beneficiaries with voluntary choices, opportunities and supports to help them enter the workforce and stay employed. 2000 Year Maximus began operating the Ticket-to-Work Program ARTICLE Perspectives on inclusion in contact center operations from the ACT-IAC CX Summit 2021 Contact an expert Footer menu Careers Our Insights Maximus Foundation Contract Vehicles Investor Relations Our Company Leadership Contact Us Footer social Twitter LinkedIn YouTube Footer cap Privacy Statement Terms of Use Human Rights Statement Employee Home Copyright (c) 2021 Maximus. All rights reserved.