ABOUT US OUR WORK SECTORS BLOG CAREERS CONTACT Financial services Our dedicated, 25-strong Financial Services team has a breadth of sector knowledge and product strategy expertise across insurance, wealth and banking. Making sense of the vulnerability challenge There’s no simple formula or algorithm for responding to the FCA's guidance on customer vulnerability. Here’s where our user-centric tools can help. FIND OUT MORE We guided the RAC through a regulatory minefield, creating an evidence trail that demonstrated positive customer outcomes. +8% increase in revenue Compliance, assured. 6 week turnaround. We don't just create great ideas. We build services that drive change. From researching what your users really want to designing the new services you’re missing, we innovate successfully in tightly regulated markets. Things people say about us cxpartners is a business that helps to deliver real change. That’s the important piece for me - making practical and actual changes that customers see and appreciate. RICHARD PASH, MARKETING DIRECTOR, ZURICH INSURANCE UK The secret to customer centricity READ THE CASE STUDY A small thing that made a big impact READ THE CASE STUDY Meet the startups who are transforming insurance Rapid change is driving bottom-up through the insurance sector, enabled by broken traditional insurance models and accelerated by technology innovation. With a laser focus on customer need, challengers and startups are redefining what it means to have insurance. We’ve been tracking these developments. Find out who's who in The InsurTech Matrix. Our thinking Why are customers ignoring offers to help? Financial services firms urgently need to talk to their most vulnerable customers. But often those customers don’t trust them enough to respond. How can you fix a broken dialogue? Stu Charlton Adding friction to help people make better decisions The best way to help customers make good decisions is sometimes to slow them down. Our Principal UX consultant, Mark knows to get it right. Mark Skinner InsurTech 2021: customer experience remains a key battleground In 2018 we took a snapshot of the tech startups aiming to disrupt the insurance industry. Our updated InsurTech matrix reveals how much has really changed since then, and what we can expect in 2021. Gabriela Isas Microcredit in emerging economies: Customer-centricity & organisational change Our Financial Services team have been working in Central Asia, helping a Microfinance organisation to deliver social impact through customer-centricity. Rebecca Cavill Culture: how to create a competitive advantage that lasts Focusing on customers is proven to unite businesses. There's one staggeringly simple thing you can do to kick start the change. Stu Charlton Searching for the elusive sweet-spot in financial product design Are commerciality, compliance and the customer's best interest really at odds when it comes to financial services product design? Mark Hicks Evidence Based Compliance Design brilliant financial products that delight customers and make the regulator happy. FIND OUT MORE Let's discuss your challenge Contact our Experience Strategy Director today: stu.charlton@cxpartners.co.uk Footer links LONDON STUDIO Cairo Studios 4 Nile Street Shoreditch London, N1 7RF United Kingdom +44 (0) 207 062 7081 BRISTOL STUDIO 2 College Square Anchor Road Bristol, BS1 5UE United Kingdom +44 (0) 117 930 3530 GET IN TOUCH hello@cxpartners.co.uk NEWSLETTER Your email: By entering your email, you agree to our general privacy policy. OUR BOOKSUX RESOURCESTERMS OF USEACCESSIBILITY STATEMENT cxpartners on social media: