Search Login to Home My home Find a home About Paradigm Investors More Home My Home Tenants Paying rent and services charges Arrears My Home Paying rent and services charges Rent change information Ways to pay your rent Arrears Service charges Rent statements Money advice services Arrears Print page What you can find on this page: Stages in our rent arrears recovery procedure County court hearings Eviction Former tenants Do you have problems paying your rent? Your rent and service charges must be paid regularly and in advance. This is part of your tenancy agreement with us. If you run into financial difficulty, we will try to balance supporting you with the need to collect the rent which pays for the services we provide. We have a clear, consistent and fair approach to recovering rent arrears. Persistent failure to pay may lead to eviction. Stages in our rent arrears recovery procedure Plus Stage 1: Prevention Plus Stage 2: Prompt action Plus Stage 3: Notice of Seeking Possession Plus Stage 4: Application to court Plus Stage 5: The court hearing Plus Stage 6: Failing to keep to a court order Plus Stage 7: Leaving your home County court hearings If you still fail to stick to an agreed payment plan or your arrears continue to increase, we will apply to the county court to evict you. You will receive papers from the county court that you must complete and return. Plus Do I have to attend court? Plus What will happen in court? Plus Who pays the court costs? Plus Will I get re-housed? Plus Where can I get help? Eviction Your rent and service charges must be paid regularly and in advance. This is part of your tenancy agreement with us. If you don’t do this we can apply to the court to have you removed – or evicted – from your home. We can’t evict you without a court order. Plus What do I have to do when I get an eviction date? Plus Can I stop the eviction? Plus What happens on the day of the eviction? Plus Will the council rehouse me if I am evicted? Plus What will happen if I leave with money owing on my rent account and other outstanding charges? Former tenants As a Paradigm tenant you signed a tenancy agreement. You agreed to pay your rent and service charge regularly. When your tenancy ended, we contacted you to let you know how much money was owed and what it was for. This money could have been for: rent arrears outstanding on your former rent account services charges court costs rechargeable repairs a combination of the above. If you have left your Paradigm property but still owe us money, you will need to pay this. The easiest and quickest way to make this payment is by contacting Customer Services on 0300 303 1010, quoting your former Paradigm address. Plus What happens if I cannot pay what is outstanding? If no response is received from you, we can apply to the county court for a Money Judgement Order which can then lead to an: order for information – you will need to attend court to provide information on oath to the judge of your income, expenditure, assets (i.e. property, shares or bank deposits) and other debts attachment of earnings order – if you are working, then money that you owe us will be deducted from your wages Third Party Order – if you are owed money by a third party we can apply for an order for the third party to pay the money directly to us. Plus Other consequences include Plus What can I do? Plus How can I pay? SHARE THIS PAGE Email Share Tweet Share About Paradigm Paradigm is one of the South East’s leading housing providers, managing 15,000 homes across 30 local authorities. Call our Customer Services team on: 0300 303 1010 Join Us Online Facebook Twitter LinkedIn YouTube My Home Tenants Homeowners Repairs and emergencies My community Careers and media Careers News Accessibility Privacy and Legal Information Safeguarding Modern Slavery Statement Sitemap Contact us Copyright © 2017 Paradigm Housing Group Paradigm Housing Group is a registered Community Benefit Society, registration number 28844R; and is a Registered Provider, regulated by the Regulator for Social Housing, registration number L4215. Site by Reason Digital