Home About Us Solutions Insights Careers Contact Us PATIENT COMMUNICATION MANAGEMENT® ALL-INCLUSIVE HEALTHCARE CALL CENTER American Health Connection (AHC) offers the healthcare industry’s only all-inclusive, full-service, virtual central scheduling and patient communications services. Our Patient Communication Management® service encompasses a suite of customized, scalable services that seamlessly and cost-effectively streamline all aspects of the patient scheduling and engagement process. Our comprehensive solutions are designed to dramatically improve scheduling and registration workflow, enhance patient and physician satisfaction, maximize client resource utilization and reduce costs. LEARN MORE OUR SOLUTIONS American Health Connection offers a wide range of patient call center services designed to dramatically improve both patient and physician satisfaction. Centralized Scheduling PATIENT COMMUNICATION STREAMLINED. “One call does it all” intake process No wait times and dropped calls Calls answered in 30 seconds or less LEARN MORE PATIENT SERVICE TRANSFORMED. Experienced, trained, live agents Monitoring for quality assurance Bilingual and interpreter services LEARN MORE INSURANCE VERIFICATION COMPLETED. Confirmation of plan coverage Done at time of scheduling No denials or rejected claims LEARN MORE PHYSICIAN REFERRAL CUSTOMIZED. Contact within 24 hours of discharge Follow-ups scheduled Client-defined protocols used LEARN MORE PRE-AUTHORIZATION SIMPLIFIED. Contact with insurance company Submission of required forms Collection of co-pay/deductibles LEARN MORE PRE-REGISTRATION ACHIEVED. All patients pre-registered Appointments set within workflow Reduced check-in time, redundancy LEARN MORE APPOINTMENT REMINDERS AUTOMATED Voice, text and email outreach Seamless rescheduling with agent Significantly reduced no-shows LEARN MORE ANSWERING SERVICES REINVENTED. Agents experienced in all types of calls Live 24/7/365 coverage available Virtual staff, fail-safe technology LEARN MORE DISCHARGE FOLLOW-UP ACCOMPLISHED. Readmissions reduced by 40% +/- Focus on high-risk patients Improved patient outcomes LEARN MORE VIRTUAL PATIENT COMMUNICATIONS: BUILT FOR HEALTHCARE TODAY. CONTACTS Phone Number: (800) 307-7131 (424) 226-0420 Address: American Health Connection 8484 Wilshire Blvd. Suite 501, Beverly Hills, CA 90211 SOLUTIONS Centralized Scheduling Insurance Verification Physician Referral Services Pre-Authorization Pre-Registration Appointment Reminders Answering Services Chronic Care Management Discharge Follow-Up Patient Access Consulting RECENT POSTS Virtual Patient Communications in an Increasingly Virtual World Virtual Patient Communications in an Increasingly Virtual World Telehealth and... Read More It Begins with a Call It Begins with a Call Experts agree that a positive... Read More About Us Solutions Blogs & News Resources Careers Contact Us Copyright © 2021 American Health Connection