Better Business Bureau® Set my location Menu Find Near US Search HomeMichiganAltoPropaneAltoGas, Inc. Is this Your Business?SharePrint Business Profile for AltoGas, Inc. Propane Multi Location Business Find locations At-a-glance Contact Information 6040 Alden Nash Ave SE Alto, MI 49302-9762 Get Directions http://www.altogas.com (616) 868-6242 Want a quote from this business? Get a Quote Customer Reviews 1/5 Average of 1 Customer Reviews Read Reviews Start a Review Customer Complaints 1 complaints closed in last 3 years 1 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 6/15/1998 Years in Business: 41 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Products & Services This company offers residential, commercial, and industrial air gas as well as retail and wholesale liquid propane gas. Business Details This is a multi-location business.Need to find a different location? Location of This Business 6040 Alden Nash Ave SE, Alto, MI 49302-9762 BBB File Opened: 4/29/1998 Years in Business: 41 Business Started: 9/30/1980 Business Incorporated: 9/30/1980 in MI, USA Accredited Since: 6/15/1998 Type of Entity: Corporation Number of Employees: 30 Alternate Business Name Alto L.P. Gas Company Business Management Mr. Birney Vanderboegh, President/Owner Contact Information Other Contacts Mr. Scott Underwood, Manager Ms. Sharon M. Hast, Secretary Mr. Allen Vanderboegh, Vice President Mr. David Withey, Manager Mr. David W. Hast, Treasurer Additional Contact Information Phone Numbers (517) 541-9363Other Phone Read More Business Details Customer Complaints 1 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Answered 01/14/2021 We, through their website requested gas on a Sunday afternoon. We ran out of Gas on Tuesday. We called them Wednesday morning and told them we ran out We have a 5 year old child and my elderly parents live with us as well. My mom has bone cancer. They were told this information. They didn't care. When they were told that we didn't have gas they said that we needed to pay $200 delivery charge because they were not coming until Thursday or Friday for delivery. Further more they never told their driver that we ran out of gas. On Late Thursday afternoon the driver delivered the gas. He ran a leak test, but charged us $75 to run the leak test. Alto gas has not once in the 13years that we have had them, has ever ran any kind of maintenance on the tank or lines. Now that we ran out of gas because their computer system is wrong, they want to charge is $75. …Read More Desired Outcome We will not be paying the $75 , they need to take it off of our bill and furthermore we are looking into another gas company. We can't stay with a c… Customer Reviews 1 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Mark (1 star) 02/08/2020 Terrible customer service and company. They jack the rates up after intro and when you leave they will charge excessive fees to make sure they don't have to give you a refund and can re-sell your propane to make even more money. Everyone else is BETTER and CHEAPER. Business Categories open category: Propane open category: Propane Supplies Local BBB BBB Serving Western Michigan More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. 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