GOV.GG All Services Leisure, Culture & Entertainment Leisure, Culture & Entertainment Activities for Young People Be Active Duke of Edinburgh's Award in the Bailiwick Holiday Playschemes Useful links to Young People related websites Young Enterprise Youth Forum Culture & Heritage Going Out Public Holidays & Local Events Sports & Recreation Was this page helpful? Yes No Somewhat Follow us on social media Accessibility Sitemap Privacy Terms and Conditions Access to Public Information Contact Us A-Z

GOV.GG All Services Moving to & Living in Guernsey Moving to & Living in Guernsey Buying or renting a property to live in Buying a property (freehold, leasehold or partial ownership) Housing Standards Moving home or leaving the Island (change of residential address) Rent Control Renting a property (privately or from the States or Guernsey Housing Association) Cadastre (Tax on Real Property / TRP) and Parish Rates Passports, Immigration & Citizenship Guidance for EU nationals and employers Was this page helpful? Yes No Somewhat Follow us on social media Accessibility Sitemap Privacy Terms and Conditions Access to Public Information Contact Us A-Z

GOV.GG All Services Customer Charter Customer Charter Downloads States Of Guernsey Customer Charter States Of Guernsey Customer Charter_Large Print Customer Charter Promises (Latviski) Customer Charter Promises (Português) Customer Charter Promises (Polskie) Share this page The Customer Charter tells you, our customers, what level of service you should expect from us as an organisation and will help us to achieve a more consistent standard of customer care across all our services. The level of service we provide and the satisfaction of our customers is very important to us, so based on your feedback we have developed customer promises that we will work to. The Customer Charter promises that we will strive to deliver services which are: Courteous and fair Timely and efficient Accessible and provide choice Accurate and relevant And provide the opportunity to give feedback and be heard In the 'downloads' section on this page you can find the full Customer Charter, including a large print version, and translated versions of the customer promises available in Latvian, Polish and Portuguese. If you would like the Charter in another format please email customerservice@gov.gg What services do we (the States of Guernsey) provide? How can you, our customers help? How will we measure our performance against the charter? How can you contact us? Useful Pages States to launch its Customer Charter Was this page helpful? Yes No Somewhat Follow us on social media Accessibility Sitemap Privacy Terms and Conditions Access to Public Information Contact Us A-Z