TOUR PRICING SUPPORT BLOG FREE TRIAL Technical Support Consultant (Remote Forever) What we’re looking for: Customer-focused, detail-oriented support consultant that will be expected to provide first and second tier user support to clients and partners. This position is by no means a boring helpdesk role, but instead is a highly consultative support role that requires you to apply your business analysis skills We not only need a critical thinker to solve problems but also a creative thinker to support internal and external ideation You need to be super-organised and able to plan and prioritise. Lots of projects will run simultaneously and you need to keep on top of things while being stress tolerant We need a great communicator – both verbal and written. The more persuasive the better. Guiding clients toward accomplishing their goals is a key measurement. Like any good relationship, trust is important. Your clients need to trust you with their problems and we need to trust that you’ll sort them out. This requires learning the details of the problem, designing a solution, testing the concepts, and leading them to success. Patience to work with the clients and theirs users to help them get to grips with our software is of utmost importance so you may be called upon to exercise your facilitation and presentation abilities. Of course, if you know anything about our software, PPO and SaaS, that’s a bonus. The bare necessities: Minimum 3 year diploma / degree SQL or other DML experience Knowledge & experience with xml & html file structures 3 years + Work Experience in an IT Applications Support Environment Logical thinking with an attention to detail MS Office (specifically Advanced Excel, Project, PowerPoint & Visio) Support / call centre experience Knowing about project and portfolio management software would be great but not a must! What you’ll de doing Provide written and verbal user support to Project Portfolio Office (PPO) clients Coordinate and manage all support activities (first, second and third line) aiming for rapid resolution Manage user satisfaction and expectations Designing, implementing and conducting training on sustainable solutions (including the use of our API) Liaise with internal/external DevOps teams Assist in marketing drives and initiatives through your interaction with users Provide support on a wide variety on internal projects What we’re offering We’re offering a full-time position in our informal computer software company. We’ll give you a PC, a basic start-up allowance for your home office setup plus 20/21 days of leave which includes the time between Christmas and New Year as well as your Birthday. We’re offering a very competitive basic salary and performance-based bonuses (based on your fit, skill, history, energy and brain power) and the ability to work from anywhere forever. If you think you have the drive and determination to help us grow our company, if you are innovative, focused and task-driven, if you appreciate what we do for our clients, if you are in awe of our project management solution, if you like what we can offer you THEN you need to contact us. Send your CV to pickme@go2ppo.com and tell us why we want you. Author: Lindi Gerber Lindi, as the Support Manager at PPO, is the heartbeat of the PPO support desk and the sensei to her support ninjas. Lindi loves spending time with her family, catching up on series, shopping , and she is a true wine aficionado. View all posts by Lindi Gerber Author Lindi Gerber Posted on Tuesday, 12 October 2021 Categories Jobs Post navigation Love Us, Subscribe Here Email Address First Name Last Name CLICK CLICK! Search Blog Search for: SEARCH Categories Company News For the PM Giving Back In the Press Lessons Learnt Life at PPO PPO Best Practices Product News Success Stories Our Product Tour Features Solutions Pricing Training Fact Sheets Support Our Services Maturity Assessment Our Community PMO Forum PMO Awards Our Company About Us Blog Our Clients Partners We're Hiring Privacy Notice Terms & Conditions Security © Project Portfolio Office 2021