Home Contact Centre Solution Social Social In this section Delivering customer service through social media How can you delight your hyper-connected customers? Social Media allows you to meet your hyper-connected customers on the platforms relevant to them. Instantly respond to customers’ queries on Facebook, Twitter, WhatsApp and Trustpilot to show you care and to build communities of loyal consumers who can amplify your brand. All-in-one platform Manage all your social media channels from within our omnichannel contact centre Agent Application Impress influencers Prioritise conversations with VIP customers and key influencers who are relevant to your brand and target audience Public and private messages Respond to both public posts and private messages on Facebook and track comments and replies Filtered queues Create filtered queues for specially trained customer service agents who can speed up replies and avoid negative social media noise caused by slow response times The benefits of Social Media Provide your agents with a complete view of each customer’s interactions with your organisation regardless of channel Skills-based routing matches customers with the agents who have the best knowledge and experience to handle their enquiry Integrate with other databases, CRM and media archive solutions to store customer and conversation details We offer a comprehensive range of reports to help you measure and track your social media service and customer care Our cloud contact centre Solution allows your agents to work from anywhere, at any time, and is always improving to make sure you’re using the best tech Why Puzzel? Contact Centre Ticketing WFM Packages The Neighbourhood Puzzelers Customers Media & Insights Trust Centre Academy Marketplace Partners Help centre International sites Norway Sweden Denmark Finland WeWork, 1 Poultry London, EC2R 8EJ Telephone +44 (0) 333 300 0066 Registered in England & Wales 4124967 Newsroom Privacy Policy Puzzel twitter Puzzel linkedin Puzzel facebook Puzzel instagram Puzzel trustpilot © Copyright 2021 Puzzel Ltd. Website by Cite DMS Ltd. Request a call back Chat to our team