Try for free Service Cloud Overview Customer Service Self-Service Digital Channels Field Service Pricing AI for Customer Service Employee Service Customer Stories FAQ Customer Service Content Hub Get the latest Service video content from Salesforce. Watch Now > Make every customer service experience effortless. Connect everything, from your customer data to your service experts, all on one platform. Solve problems fast with AI-powered workflows. And give your customers a personalized, all-digital experience they’ll love with Slack and Service Cloud, the world's #1 customer service software. WATCH DEMO TRY FOR FREE When work flows, satisfaction grows. Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before. SEE HOW SLACK TRANSFORMS SERVICE TEAMS What’s new with Service Cloud? INNOVATION New Automation and AI Innovations from Service Cloud. BLOG Case Swarming with Slack: How Salesforce Support Delivers Better, Faster Case Resolution. PRODUCT RELEASE Resolve incidents faster and more with new services features. Personalize your support to engage with every customer. Service Cloud has all the tools you need to strengthen customer engagement. You’ll be able to: Support customer interactions on any channel Automate business processes with intelligent workflows Uplevel call center management with smart productivity tools Get shared, actionable insight into every customer interaction Drive revenue and upsell easier with the power of AI Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond. LEARN MORE ABOUT CUSTOMER SERVICE SOLUTIONS “Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.” PATRICK SPENCE, CEO, SONOS WATCH THE STORY READ THE STORY Go digital and deliver smiles everywhere. How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud. Now you can: Engage with customers on their favorite channels Put all your digital interactions in one place Serve faster with automated workflows Scale support with AI-powered chatbots Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members. LEARN MORE ABOUT DIGITAL SERVICE “Our digital transformation started with Salesforce, and the hard work and investments are paying off.” EKTA CHOPRA, CHIEF DIGITAL OFFICER, E.L.F. READ THE STORY Get your field jobs done safer, faster, and more efficiently. Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to: Safely complete jobs on the first in-person or virtual visit Get jobs done faster with step-by-step guided flows Automatically schedule the right person for the right jobs Access data online and offline with the field service app And with Appointment Assistant, your field service team can make customer engagement stronger than ever. Now you can give customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take. LEARN MORE ABOUT FIELD SERVICE “Salesforce Field Service is yet another game-changing piece of functionality within the Salesforce Platform.” KOSTA ARVANITIS, HEAD OF TECHNICAL SUPPORT, BREAST & SKELETAL HEALTH, HOLOGIC WATCH THE STORY Yes, service is changing. 7,000+ global service pros told us how. Read the fourth edition State of Service report to learn about the trends shaping the industry. READ THE REPORT See how companies are elevating customer service management with Service Cloud. MEET OUR CUSTOMERS PRICING Start small or support your entire enterprise today. Find the best solution for your customers, whatever your business. DOWNLOAD OUR FULL COMPARISON CHART Essentials Professional Enterprise Unlimited Essentials All-in-one sales and support app* $ 25 USD/user/month** (billed annually) TRY FOR FREE Professional Complete service CRM for teams of any size $ 75 USD/user/month** (billed annually) TRY FOR FREE Enterprise MOST POPULAR Customizable CRM for comprehensive service $ 150 USD/user/month** (billed annually) TRY FOR FREE Unlimited Unlimited CRM power $ 300 USD/user/month** (billed annually) TRY FOR FREE * Essentials edition good for up to 10 users. ** This edition requires an annual contract. Monthly pricing available on Essentials edition. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information. VIEW DETAILED PRICING Start a free trial of the world’s #1 service solution. No credit card required. No software to install. TRY FOR FREE Or call 1-800-667-6389 Customer Service Software and Customer Support by Service Cloud Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, prebuilt integration apps, support ticketing, knowledge base, routing and escalation, and queue management. Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level. READ MORE ABOUT SERVICE CLOUD SOLUTIONS WORLDWIDE © Copyright 2021 Salesforce.com, inc. All rights reserved. Various trademarks held by their respective owners. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States Legal Terms of Service Privacy Information Responsible Disclosure Trust Contact Cookie Preferences LET'S CHAT LET'S CHAT We use cookies to make your interactions with our website more meaningful. They help us better understand how our websites are used, so we can tailor content for you. For more information about the different cookies we are using, read the Privacy Statement. To change your cookie settings and preferences, click the Cookie Consent Manager button. REJECT ALL COOKIES ACCEPT ALL COOKIES COOKIE CONSENT MANAGER