MENU Login Search HOMEProvidersImportant Updates Regarding Coronavirus COVID-19 Important Updates Regarding Coronavirus COVID-19 As an important resource for providers, we encourage you to access the information on Fidelis Care’s Provider Portal at providers.fideliscare.org. On the portal, you can: • check claim status • confirm member eligibility and benefits • submit authorization requests • check on the status of an authorization • view provider remittance advice We also encourage you to use Fidelis Care’s Interactive Voice Response as another way to check claim status and member eligibility. Using these tools and resources will provide you with the information you need, 24/7, and help to reduce anticipated call volume and wait times for our Provider Call Center. Emergency Preparedness Plan Providers should have an emergency preparedness plan in place for their facilities. The latest NYS-specific information can be found on the SDOH website at the following link: https://www.health.ny.gov/diseases/communicable/coronavirus/. Below, we have summarized any waivers still active at this time as they relate to COVID services. If not explicitly called out below, any other services are to be considered business as usual. We will keep this summary up-to-date as information changes. Member-specific questions can be reviewed through the Provider Portal. COST-SHARE WAIVERS Type Line of Business Date of Cost-Share Waiver Reinstatement (DOS) COVID-19 Screening ALL 6/1/2021 COVID-19 Immunizations ALL Waiver Active COVID-19 Testing ALL Waiver Active COVID-19 Treatment Medicare/Dual 6/1/2021 Medicaid Waiver Active Marketplace Waiver Active Mental Health Services Medicare/Dual 6/1/2021 Medicaid 6/15/2021 Marketplace 6/15/2021 Telemedicine Medicare/Dual 6/1/2021 Telemedicine Marketplace 6/28/2021 PRIOR AUTHORIZATION WAIVERS Type Line of Business Date of Prior-Authorization Waiver Reinstatement (DOS) COVID-19 Immunizations ALL Waiver Active COVID-19 Testing ALL Waiver Active COVID-19 Treatment - Outpatient Medicaid/Marketplace 6/15/2021 Medicare/Dual 6/1/2021 COVID-19 Treatment - Inpatient Medicaid/Marketplace 7/23/2021 Medicare/Dual 4/23/2021 Telemedicine Medicaid/Marketplace 6/15/2021 Medicare/Dual 6/15/2021 Coding - Updated 11/24/2021 More Online Resources Source for number of cases is from Johns Hopkins University (Updated daily) https://coronavirus.jhu.edu/map.html Centers for Medicare & Medicaid Services (CMS) CMS is part of the U.S. Department of Health and Human Services (HHS) www.cms.gov/newsroom COVID-19 FAQs for State Medicaid and CHIP agencies www.medicaid.gov/state-resource-center/disaster-response-toolkit/covid19/index.html American Medical Association https://www.ama-assn.org World Health Organization (WHO) Q&A www.who.int/news-room/q-a-detail/q-a-coronaviruses Contact Us Join Our Team About Us Information for... Brokers Navigators Members Providers Insurance Help Renew Your Coverage Member Resources About Medicare Shop for a Plan Fidelis Care Tools Find a Doctor Get Coverage Make a Payment More Tools Fidelis Care Community News Events Blog By clicking on these links, you will leave the Fidelis Care website. Non-Discrimination Privacy Policy Disclaimer Site Map Integrity FIDELIS and FIDELIS CARE are trademarks of Centene Corporation © 2021 Centene Corporation