Hearing Products Partners Support Driven to make a difference At Bellman & Symfon, we care deeply about people with hearing problems and we are committed to make better hearing possible for everyone. Learn more about our philosophy and values. Commitment Culture Our method Our mission Bellman & Symfon of Sweden is dedicated to improve the quality of life for people with hearing problems. We realize this dedication through continuous development of new and outstanding hearing solutions. Our people and partners are devoted to this mission and we work closely with hearing healthcare professionals and audiology experts to protect your hearing and make better hearing possible for everyone. Our commitment Our commitment starts by listening to the customers’ needs and wishes and continues by developing a solution that really makes a difference in every aspect; from function, features and design to service and price. Further on, our commitment doesn’t end until we are ensured that the solution is available through a partner that really cares about your needs – before and after you have chosen a solution from Bellman & Symfon. Our global headquarter is in Gothenburg, Sweden and we are represented by a qualified partner network in Europe, Asia Pacific and North America. CULTURE The company culture The Bellman & Symfon cornerstones Our company culture is based on four cornerstones – the 4 C’s – that guide us in our daily work with the objective to be a company which is open and adaptive towards change, where we challenge each other with respect and always dare to be different. Customer in focus - we always give priority to the customer Creativity and innovation - we encourage new ideas and thoughts Continuous improvement - we strive to do better – each time Clarity and openness - we communicate in an open way Customer in focus We always give priority to the customer By understanding our customers’ needs, we develop solutions that add value. In each business case, we work closely with the customer to find the optimal solution to fulfill his or her need – today and tomorrow. We offer our customers outstanding solutions that meet their expectations. The way we work We listen to the customers and base our actions on their needs We put demands on our customers but are easy to deal with We are pro-active and alert in our customer relations We are competent and and handle communication reliably Creativity and innovation We encourage new ideas and thoughts By constantly challenging ourselves and our solutions, we make sure that we develop our position and performance. It is always better to try new ideas and run the risk of making a mistake than doing nothing at all. In a creative environment, it is allowed to make mistakes. The way we work We contribute with new ideas and suggestions We encourage each other to come up with creative ideas We have an open attitude We show respect to each other and listen to others opinions Continuous improvements We always strive to do better - each time There is always room for improvements - in both the big scale and in every detail - in all we do. We always look for solutions that are adapted for the adequate lifetime and easy to implement and to live with. By thinking this way, we continously meet our customers’ expectations. The way we work Every day, we ask ourselves: What can we do better? We challenge each other to improve and are result oriented We have an open attitude towards change We don’t waste time and we always keep good track of things Clarity and openness We communicate in an open and straightforward way In our culture, everyone is allowed to speak up and to ask if something is not understood. Discussions and decisions are based on facts. It is everybody’s responsibility to follow decisions taken. The way we work We allow ourselves to be questioned openly We behave in an ethical, responsible and sustainable way We trust and show respect to each other We are committed to our tasks and have an open attitude OUR METHOD The Star Formula® Bellman & Symfon has invented a method we call the Star Formula to ensure that the company takes every aspect into careful consideration during the development, manufacturing and distribution of its hearing solutions. The formula can actually be compared to the recipe for a hearty loaf of bread, in the sense that you need to add ingredients that makes it filling and savory as well as nutritious. So, when developing a hearing solution, we always add the following ingredients: Innovative qualities, IQ This ingredient represents the innovative qualities that we include in every solution we create. By incorporating unique features like exceptional sound quality and unrivalled operating range, we make sure that the solution is groundbreaking within its field. + Emotional qualities, EQ This represents the emotional bond that arises between the customer and the solution – and ultimately the brand. By emphasizing innovation and design, offering solutions that exceed people’s expectations, we build a healthy and lasting relationship with our customers. + Service qualities, SQ This ingredient stands for the exceptionally high level of commitment and dedication that the company and its partners show in the interaction with customers. As a customer, you shall always be serviced by people who understand your needs and are fully devoted to you. / Price qualities, PQ Our target is not only to offer the most attractive solution, but also the most price worthy solution in its segment when you consider the IQ + EQ + SQ ingredients above. In short - the best value for money. = The winning formula When you choose a solution from Bellman & Symfon you can rest assured that you have acquired a solution that meets or exceeds your expectations - at a reasonable price. It means that you have chosen the star of the class. SHARE YOUR THOUGHTS We welcome your input The Bellman & Symfon group is certified both according to the general quality system ISO 9001 and to the medical quality system ISO 13485. Bellman & Symfon holds a top (AAA) financial ranking. With the importance of communication in mind, it is my responsibility, pleasure and honor to lead the Bellman & Symfon team to continue its efforts in developing and offering outstanding solutions which enhances the quality of life for people. Maybe you have ideas or comments that can make us performing even better? If so, I welcome you to please share your ideas with us! SHARE YOUR THOUGHTS With best regards Peter Jungvid /Founder and CEO MORE INFORMATION See what we offer View our broad range of hearing products and find out which one is right for you. LEARN ABOUT THE SOLUTIONS Hear what people say Read inspiring stories about how people have overcome the difficulties of hearing loss VIEW THE STORIES Share your thoughts Give us a call, send us an email, chat with us or type your enquiry directly on our website CONTACT US Retailers In your area Support Find the answer Contact us Share your ideas Subscribe Know what's up Company Commitment History Career Stories Products Smart home Assistive living Listening systems Personal amplifiers Partners Market insights Partner benefits Partner area Support Legal Privacy Policy Terms of Use Cookies Sitemap We are dedicated to improve the quality of life for people with hearing- and care related needs. Change region English Svenska Deutsch 中文(简体) 中文(繁體) English © 2017 Bellman & Symfon AB