Call Us: 01945 419090 | Email: info@evergreenventuresltd.co.uk Home Heat Pumps Solar Air Conditioning Other Services Contact Us Privacy Policy This policy sets out the basis on which any personal data Evergreen Ventures Limited “We” collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Regulation 2018, the data controller is Evergreen Ventures Limited of 9/10 The Crescent, Wisbech, Cambs PE13 1EH. Summary We use your personal data to assist us in answering your enquiry and to provide you with information about our products and services. We also process your personal data in order to provide you with the goods or services that you have ordered. We respect your personal data and take its security very seriously. We only hold what data we need for the purpose for which we obtained it. We delete your data when it has reached the end of its retention period. You have privacy rights. We are happy to answer your questions – our contact details can be found at the end of this notice. We take your privacy seriously and want you to understand our practices with respect to the handling of your personal data. This privacy statement explains how we do this. Information we collect We will collect and process the following data about you: Information you give us. This is information about you that you give us by filling in forms on www.evergreenventuresltd.co.uk/ “Our website” or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to a service and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number. We will only use information supplied for the stated purpose and we will only contact you for marketing purposes having received your consent first. In certain instances, we may contact you to update you with information about services you have purchased but this will always be made clear when you sign up for such services and it will be provided under the grounds of legitimate interest. Information we collect about you. With regards to each of your visits to our website we will automatically collect the following information, this will always be anonymised and cannot be traced back and will only be used for the purposes of improving our website and understanding how users interact with it: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page. Cookies Our website uses cookies. For detailed information on the cookies we use, how you can manage these cookies, and the purposes for which we use them see our Cookie Policy at the end of this page. Uses made of the information We use information held about you in the following ways: Information you give to us Making an enquiry through our website, you will provide your name, telephone number, email address, postcode, ticked services interested in and your budget available and details of the enquiry. We will process this data using Contract. If no services are bought, we will retain your information for 6 months before destroying it. We will use this information: To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about if you have consented to this; With your consent to provide you with information about goods or services we feel may interest you. You can withdraw consent at any time. To provide you with information related to goods and services that you have already purchased and to notify you about changes to our service; Disclosure of your information You agree that we have the right to share your personal information with: To manage our business, we use a number of third party services who process your data on our behalf. This is for tasks such as email database management and Customer Relationships Management. These services cannot share your data with anyone. We will disclose your personal information to third parties: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions of Supply and other agreements; or to protect the rights, property, or safety of Productive Design Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Where we store your personal data The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (”EEA”), in this case we will provide appropriate safeguards in relation to the transfer. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things and the provision of support services. In all cases where we or our suppliers or sub-contractors store information outside the EU We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that the contracts we have with such parties embodies Model Clauses or is engaged in under Privacy Shield. We will store data that is related to you and any services or goods you may have purchased from us for a maximum of 12 months, prior to this time limit we will seek permission to use and store the data for a further 12 months. If you do not give repeated permission your data will be deleted from our systems. Data security Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and any data we store about you will be encrypted at rest. Other sites referenced on www.evergreenventuresltd.co.uk/ Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information Your rights, complaints and how to contact us You have rights in respect of our processing of your personal data which are: To access your personal data and information about our processing of it. You also have the right to request a copy of your personal data (but we will need to remove information about other people). To rectify incorrect personal data that we are processing. To request that we erase your personal data if: we no longer need it; if we are processing your personal data by consent and you withdraw that consent; or if we no longer have a legitimate ground to process your personal data; or we are processing your personal data unlawfully To object to our processing if it is by legitimate interest. To restrict our processing if it was by legitimate interest. To request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out by automated means. If you want to exercise any of these rights, please contact us using the details at the end of this notice. You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office. Changes to our privacy policy Any changes we make to our privacy policy in the future will be posted on this page. Contact Questions should be addressed to info@evergreenventuresltd.co.uk. Cookie policy Information about our use of cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies: Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. CONTACT US Evergreen Ventures Ltd Unit 1, Evergreen Venture Park Barton Road Wisbech Cambs PE13 4TP Tel: 01945 419090 E-mail: info@evergreenventuresltd.co.uk PAGES Air Conditioning Air Source Contact Us Heat Pumps Home Other Services Privacy Policy Reversible Heat Pumps Solar Swimming Pool FIND US © Copyright - Evergreen Ventures