TO- TO A + ENG 23 ° Milan MyTrenord Lines Timetables Offer News Assistance Trenord Plus Discovery Train ▶ Assistance Conciliation Contacts Travelers with disabilities MyTrenord registration Purchase channels Complaints Refunds Invoices Sanctions Lost items Regional bonus Trains in the event of a strike Transport conditions Passenger rights and obligations Mobility Charter Conciliation Conciliation THE CONCILIATION PROCEDURE Trenord and the Consumer Associations have signed a Memorandum of Understanding with the aim of making the out-of-court resolution of disputes between customers and Trenord faster and more effective. If you have had a problem, there are several ways to file a complaint: by filling in the appropriate form in the complaints section of the Trenord website; or by filling in the form to be presented at Trenord ticket offices and MyLink Points; by sending a letter to Trenord, P.za Cadorna 14 20123 Milan bearing the words: Complaint Presentation; using the PEC email to trenord@legalmail.it or by fax to 02 85114155. If your complaint has not received a satisfactory response or you have not received any response within 30 days of receiving Trenord, it is possible to access conciliation through one of the Consumer Associations adhering to the Protocol or by contacting Trenord directly, by filling in the form. a specific form , duly signed, to be sent (by fax, registered letter with return receipt, email, PEC) to: Trenord Srl - Conciliation Office, piazzale Cadorna n.14 - 20123 Milan Fax to n °: + 39 02.93942722 PEC: conciliazione.trenord@legalmail.it (attaching the form in PDF, TIF, JPG format) email: conciliazione@trenord.it (attaching the signed form in PDF, TIF, JPG format) HOW DOES CONCILIATION WORK? If the Customer does not indicate the Association that will have to represent him in the conciliation, Trenord will assign the application to one of the Consumer Associations that are signatories of the Protocol, in application of a shift criterion. The conciliation procedure is conducted in Italian. The Conciliation Commission, made up of conciliators designated by Trenord and the Consumer Associations, will examine the application taking into account contractual commitments, sector legislation and consumer protection regulations and, according to principles of fairness, will evaluate the possibility of formulating a satisfactory conciliation proposal for the parties, which in any case will be submitted to the Customer for possible acceptance. WHAT ARE THE REQUIREMENTS FOR CONCILIATION? The Conciliation procedure concerns complaints relating to the services provided by Trenord as described in the official documents. LIST OF CONSUMER ASSOCIATIONS ADHERING TO THE EQUAL CONCILIATION ACU ADICONSUM LOMBARDIA ADOC LOMBARDY ADUSBEF ASSOUTENTI LOMBARDIA CASACONSUM LOMBARDIA HOUSE OF THE CONSUMER LOMBARDY ACTIVE CITIZENSHIP CODES CONFCONSUMATORS CONIACUT FEDERCONSUMATORI MILAN CONSUMER LEAGUE CITIZEN DEFENSE MOVEMENT UDICON LOMBARDY NATIONAL CONSUMER UNION REQUEST FOR CONCILIATION [.Pdf] PrintReportShare Who we are Calls and Tenders Work with us Login ENGLISH VERSION Lines Regional and Suburban Service Malpensa Express service Cross-border service Replacement buses Real-time circulation My-Link Timetables Consult the train timetable Download train timetable Offer Tickets Carnet Subscriptions Weave Biglietterie & rivendite Tariffe & supplementi Agevolazioni Trasporto biciclette Treni speciali Gruppi Speciale Scuole - Campus Trenord Aziende News Avvisi Notizie Sala Stampa Assistenza Contatti Viaggiatori con disabilità Registrazione MyTrenord Canali di acquisto Reclami Rimborsi Fatture Sanzioni Oggetti smarriti Bonus regionali Treni garantiti Condizioni di Trasporto Diritti e obblighi dei passeggeri Carta della Mobilità Conciliazione Trenord Plus Vantaggi per abbonati e clienti --------------- Discovery Train Laghi Città d'Arte Montagna e Parchi Divertimento Site Map | Legal notes | Privacy | Cookie Policy | Copyright | Company data