Choose another country to see content specific to your location UK France U.A.E Belgium Denmark Continue .st1{fill:#fff} About Who We Are Customers Leadership Team Partners Services Design Customer Company Assessment Process Optimisation Dashboards and Customer KPIs Customer Journey Design Build Salesforce Sales Cloud Salesforce CPQ Salesforce Service Cloud Salesforce Marketing Cloud Salesforce Pardot B2B Marketing Automation Salesforce Community Cloud Field Service Lightning Salesforce Nonprofit Success Pack Heroku SpringCM Conga Learn TellMi Empower Measure Predict and Recommend Segment Forecast and Optimise DigitalGenius Evolve Salesforce Managed Service Business Type Small Business Established Business Enterprise Business Industry High Tech Manufacturing Nonprofit Resources Case Studies Events & Webinars Videos Blog Jobs Let's Talk UK Fujifilm Capturing the moment and new customers with Heroku The Low Down Industry Manufacturing Salesforce Products Sales Cloud Heroku Region France Capabilities Build Introduction Founded in 1934 as a photographic film manufacturer, Fujifilm has leveraged its imaging and information technology to become a global presence known for innovation in healthcare, graphic arts, optical devices, highly functional materials and other high-tech areas. With a €20.5 billion turnover (2015), they have a big presence in Europe and 10,000+ SFDC users worldwide. 4C and Fujifilm have enjoyed a long partnership since 2009, focussed on CRM management dedicated to photographic printing activities. Being the imaging partner of a large running event in Paris area organised by an amusement park, Fujifilm asked 4C to provide the technology required to digitise the customer experience. To do so 4C developed and maintain an ecommerce site that enable runners to see their pictures and purchase them. The Challenge The challenge was to provide a very scalable architecture that could cope with hundreds of thousands of images in a very short time frame and with very high peaks of traffic. In addition to this, the solution needed to be linked to the existing customer service team operated on Salesforce and to the Fujifilm printing factory. The Solutions Architecture structured around multiple systems An ecommerce site hosted on Heroku The customer service on Sales Cloud The image hosting service (SharinPix Salesforce Partner) Amazon Web Services (extended database and file storage) The systems of the factory that produce the prints The payment platform and reconciliation with Fujifilm accounting systems 360 view of the customer Using Heroku allowed customers to choose, pay and receive selected digital and print images. It also enabled more effective support management throughout the event. Photo management service Implementing a photo management service enabled Fujifilm to offer simple and comprehensive user experience, allowing for a higher volume of photos to be taken and managed more effectively. “4C was able to quickly deliver a very flexible service that perfectly adapted to the traffic variation we experienced on this site and coped with over 160,000 images with no impact on performance.” Laurent Audry, France and Africa Sales Director The Results <20,000 runners at the event 160,000 photos uploaded to the website 27,000 visits to the website See more customer success stories... Social Investment Business Corilus Worldpay Ready to become a customer company? Let's Talk Why do companies in the UAE need a CRM? Download our free ebook to find out our top 4 reasons and see how it could help accelerate your digital transformation. Download Contact We Are 4C London Office - Salesforce platinum consultants 130 Fenchurch St, London, EC3M 5DJ +44 20 3475 5730 hello@weare4c.com Connect With Us LinkedIn Facebook Twitter Instagram Resources Case Studies Events & Webinars Videos Blog About Who We Are Customers Partners Contact 4C For... Small Business Established Business Enterprise Business Copyright © 2019 We Are 4C. All rights reserved. Privacy Policy Web Design Agency - Made By Kingfisher UK