Home Our Academy Key Info Pupil Parent/Carer Curriculum Remote Learning Covid-19 Test Alert Contact Us »Contact Us»Complaints COMPLAINTS If you have a problem with something at school, we want to do our best to help you. The best way to do this is by making an appointment to come into school to have a chat, or ask you child's teacher to telephone you via the home/school diary. In most cases, problems can be solved this way. You can find our contact details here. We do recognise that sometimes, this may not be the answer. When this is the case we ask that you refer to Spring Common's Complaints Policy which you can view by clicking here. In the policy you can find information about the informal, formal and appeals processes. It is important to follow the steps set out in the policy when registering a complaint. If you have a problem relating to an EHCP which is not an education matter, you will need to go through the local authority. You can find more information on this by using the links below. https://www.cambridgeshire.gov.uk/residents/children-and-families/local-offer/local-offer-care-and-family-support/resolving-disputes-and-mediation/ You can also ask for help to work through the complaints process from SENDIASS (SEND Information, Advice and Support Service - formerly The Parent Partnership). Click on the link below to go directly to their information pages. https://www.cambridgeshire.gov.uk/residents/children-and-families/local-offer/local-offer-care-and-family-support/send-information-advice-and-support-service-sendiass/ COMPLAINTS POLICY .PDF FILE ITEMS IN THIS SECTION GENERAL ENQUIRY COMPLAINTS WORRIED OR ANXIOUS? © 2021 Spring Common Academy, American Lane, Huntingdon, Cambridgeshire, PE29 1TQ 01480 377403office@springcommon.cambs.sch.uk WEBSITE DESIGN BY E4EDUCATION SITEMAP HIGH VISIBILITY VERSION PRIVACY POLICY | COOKIE SETTINGS Cookie Policy This site uses cookies to store information on your computer. Click here for more informationAllow CookiesCookie Settings