AGENT LOGIN BECOME AN AGENT PAY BILL Toggle Menu Customer Service Home / Customer Service Experience The Independent Mutual Advantage Personal property insurance should be just that—personal. At Independent Mutual Fire Insurance Company, we approach every customer individually to learn about their unique set of needs and circumstances. Our six decades of experience allows us to determine the right coverage for each policyholder and provide support to each of our agents. Ultimately, our goal is to be a leader in the home protection space—not just from the success of our product, but from our approach towards those we serve. We believe that our greatest success as industry leaders can only be achieved by valuing and ensuring our policyholders well-being, especially in their time of greatest need. Our team follows a set of guiding principles that defines our approach to how we do business. Together, these principles bring you The Independent Mutual Advantage, and we stand behind each of the values it represents. Our Guiding Principles TRANSPARENCY Our up-to-the-minute claims adjustment software means we deliver accurate status reports in real-time. FAIRNESS We believe in treating everyone we serve, from policyholders to independent agents, equally and equitably. Everyone deserves a fair shot. ACCESSIBILITY Our agents’ digital access allows them to generate quotes directly from their electronic devices, meaning your policy can be quoted in just seconds. CONVENIENCE Leave the legwork to us. From billing policyholders directly to other administrative functions, our behind-the-scenes work allows you to be able to focus on what matters—your policyholders. EXPERIENCE Nothing can compare to over 70 years of experience when it comes to delivering customized, knowledgeable and high-quality customer service. When a crisis happens, you want a team of professionals by your side with the skills and knowledge to help you get through. Our agents have your back: no matter what challenge you’re facing, we’re here for you from start to finish. Connect with a member of our team below to find out how we can serve you. The Independent Mutual Advantage. Real-Time Claims Adjustment We use up-to-the-minute claims adjustment software to provide the utmost accuracy and fairness to our agents and policyholders. Instant Quote Generation Our agents have digital access to quote a policy right from their electronic device. Quotes can be provided in just seconds! Convenience Independent Mutual handles all administrative functions, including direct billing to the policyholder. We do the legwork so that you can focus on what’s most important. Over 70 Years of Experience Since 1948, our commitment to our policyholders is to provide rapid claims processing, customized coverage based on your needs and unbeatable customer service! Find an Agent for a Quote Contact us today to request a quote and an experienced, licensed agent will contact you to customize your coverage to fit your needs! Call Us Today (800) 248-7072 About Us Insurance Options Customer Service Insurance FAQs Contact Us Report a Claim Agent Login Become An Agent Pay Bill Privacy Policy 211 Schilling Circle, Suite 201 Hunt Valley, MD 21031 (800) 248-7072 © Copyright 2021 All rights reserved