WORK AT HOME Delivering CX with flexibility and scalability The right number of high quality agents, right when you need them With Concentrix Work At Home, you can quickly react to unplanned events, meet seasonal demands, and support volume surges, with an expanded, experienced hiring pool aligned to your brand. Adding home agents to a brick-and-mortar contact center is seamless, and with Concentrix’s skilled workforce management team, we can provide over 90% schedule optimization and 10-20% lower TCO. Work At Home is a key strategy for business continuity planning, removing the single point of failure that a centralized service location can represent. Virtual Operating Model Virtual Operating Model Work At Home teams are uniquely empowered to deliver exceptional customer experiences and business results through: Collaboration tools designed to engage and connect teams Virtual management tools for coaching, developing, and motivating Modern, adaptive, blended virtual training approach Certified leadership and virtual training experts Global Experience Data Security Workstation & Network Security SecureCX™ Workspace Security Secure Payments Proven Experience. Rapid Deployment. 14+ years of experience. 6 Countries. Tens of thousands deployed globally with ongoing expansion. Featured Resources Sustainability: Growing Expectations for CX Industry Leaders Watch this PACE Insights videocast and learn how to bring the value of sustainability across your company—and to your customers. SecureCX™ Take work at home security to the highest level. 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