Book a ticket Private hire Partner with us Menu Home Investors Investment case Investment case Driving our business forward in sustainable and growing markets In this section: 6 key components Our markets Our purpose & vision How we create value Our investment case has six key components that drive sustainable growth and create value. PLANNING LONG-TERM We have long-term, sustainable structural growth opportunities from modal shift to public transport Modal shift is the single most important driver of reduced emissions and congestion and Government policy around the world is increasingly committed to public transport - promoting modal shift away from cars onto buses, driving passenger growth for years to come. A rapidly changing market CUSTOMER PROPOSITIONS We have five compelling, hard-to-replicate customer propositions to leverage this growth opportunity Read more WE ARE THE BEST-IN-CLASS OPERATOR With a focus on continuous improvement in everything we do, we strive to be: The safest The most reliable The environmental leader With the most satisfied customers The employer of choice KPIs WE ARE UNIQUELY DIVERSIFIED AND BALANCED National Express is a leading international public transport operator, diversified internationally and by business area; with operations in North America, continental Europe, the UK and North Africa. We hold market-leading positions where we choose to compete and with around half of Group revenues anchored in long-term contracts. We hold the largest market share for long haul coach transport in both Spain and the UK, and are the second largest school bus provider in North America. We are the largest bus operator in Morocco. WE ARE TAKING ENVIRONMENTAL LEADERSHIP Our ambition is to be the world's greenest mass transit operator. To deliver our ambition we target: Industry leadership on the shift to solely zero emission vehicles UK bus to be zero emission by 2030 UK coach to be zero emission by 2035 ALSA Bus to be zero emission by 2035 ALSA Coach to be zero emission by 2040 ALSA Morocco to be zero emission by 2040 North America to be zero emission by 2040 Read more about our Environment work KPIs WE HAVE A STRONG TRACK RECORD OF DELIVERING SUPERIOR FINANCIAL OUTCOMES Prior to Covid-19, National Express had a strong track record for delivering superior financial performance. Five year compound annual growth rates *Five years to 2019 - prior to Covid-19 Our Markets ALSA North America UK German Rail OUR PURPOSE AND VISION At National Express we share a fundamental belief that driving modal shift from cars to high quality mass transit is fundamental to a safe, green and prosperous future. There is growing recognition by policy makers around the world that public transport is critical in achieving climate targets and in making cities better places to live. Public transport has always played a key role in social mobility and in these unprecedented times it is ever more important in enabling economic recovery by providing safe access to work, education, retail and leisure. We believe that the Group has created a number of value drivers that differentiate us from our peers as a leading operator in this critical sector. Read more about our purpose, vision and values How we create value Business model Value drivers that differentiate us from our peers as a leading operator in this critical sector. Business model Our strategy Driving our business forward through our three strategic priorities. Our strategy ESG ESG is part of our integrated strategy. Sustainability strategy NATIONAL EXPRESS NEWS FOOTER 3 Get the latest news from across the group Visit Annual Report 2019 National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560. QUICK LINKS National Express Foundation About us Sustainability Investors Media Careers CUSTOMERS Contact us © National Express Group PLC 2021. All rights reserved. Site Map Modern Slavery Statement Tax policy Privacy centre Cookie policy Cookies Settings We use cookies to optimise our website's functionality, to create more valuable experiences for you, and to keep our site secure. By clicking on the “Accept All Cookies” button, you consent to our use of cookies. You can change your preferences at any time in “Cookie Settings”. Cookies Settings Accept All Cookies