search GOVERNMENT RESIDENTS BUSINESS VISITORS DEPARTMENTS I WANT TO 311 REPORT ONLINE EP311 MOBILE APP SEARCH FAQ EN ESPAÑOL 311 The City of El Paso’s 3-1-1 Program offers residents a quick and easy access to City services and information. The 3-1-1 Customer Service Center provides easy access to City government to obtain information and make requests for more than 20 City departments in 3 easy ways. Find Information on Report Issues for Library hours and locations Weeds and trash Zoo hours Graffiti Park locations and pools Pot holes Loud noise Traffic signals For missed garbage pick up and trash container issues, please visit the Environmental Services Application EP311 is a non-emergency service and is not monitored 24/7. In the case of police, fire or medical emergencies, calls will be immediately transferred to the 911 Communications Center for dispatch. Call Center hours of operation are Monday-Sunday 7:00 am to 11:00 pm including holidays. Three ways to contact 311 Report Online Report Via Mobile App Phone by dialing 311 How do I follow up on service requests? El Paso 3-1-1 will send an automatic “Service Request” to the corresponding department for their response. A tracking number is assigned to each Service Request and the public can call back to check on the status of their request. While we try to answer questions on the first call, sometimes transfers are necessary. Departments Residents Business Visitors Meetings Online Services Contact Us Accessibility Disclaimer Link Policy Privacy Policy Security Policy Webmail © 2020 City of El Paso El Paso City Hall 300 N. Campbell El Paso, Texas 79901 (915) 212-0000 or 3-1-1 Operational Hours Mon-Fri | 8:00 a.m. to 5:00 p.m.

search GOVERNMENT RESIDENTS BUSINESS VISITORS DEPARTMENTS I WANT TO VETERAN RESOURCES VETERAN & MILITARY AFFAIRS CHILDCARE DISCOUNTS EDUCATION & TRAINING EMERGENCY INFORMATION EMPLOYMENT CITY HR RESOURCES FAMILY & CAREGIVER HEALTHCARE HOUSING LEGAL AND TAX TRANSPORTATION VOLUNTEERING VETERAN ORGANIZATIONS Veteran Resources Emergency Financial Assistance For Veterans Impacted By COVID-19. Learn More City of El Paso Veteran Resources The City of El Paso has generated a list of services for veterans needing to connect with nonprofit, employment, educational, and VA resources, in order to provide a path towards self-sufficiency. MYVETRIDE.ORG is a one-stop, one-click website for veterans, active service members, military families, and others. You will be able to find transportation services and other services to assist in improving your lifestyle. For more information, call 915-VET-RIDE (915.838.7433) Texas Veterans Commission Recognition The City of El Paso has been recognized by the Texas Veterans Commission for its high Veteran Employment rate. The City currently employs approximately 11% of veterans in our workforce. Departments Residents Business Visitors Meetings Online Services Contact Us Accessibility Disclaimer Link Policy Privacy Policy Security Policy Webmail © 2020 City of El Paso El Paso City Hall 300 N. Campbell El Paso, Texas 79901 (915) 212-0000 or 3-1-1 Operational Hours Mon-Fri | 8:00 a.m. to 5:00 p.m.