For screen reader problems with this website, please callStandard carrier rates apply to texts. Delivery and Installation 696+ Employees company-wide 5001+ Deliveries each month 785+ Tons recycled each year 30+ Delivery trucks on the road Services. Delivery & Installation Furniture Appliances HDTVs Power Bases TRACK YOUR DELIVERY 4-HOUR DELIVERY WINDOW Our delivery department will call/or text you, the day before your delivery (Noon to 4pm), with an estimated 4-hour delivery window. If this window will not work within your schedule, we can reschedule your delivery date for one that suits your schedule. We strive to be as accurate in these estimates as possible, but these times are not guaranteed. You will receive a text with a link to track your delivery as well as a picture to view the driver who will be making your delivery. If your schedule changes, or you're unable to accept delivery, please notify us as soon as possible. Our drivers are equipped with mobile phones and will call prior to arrival, provided cellular service is available. We do not deliver all areas daily. Please see your Sales Professional for the available schedule to your home. If you need to contact our Delivery Department, you may call them directly at 740-574-0899. Steps to Make Your Local* Delivery a Success INVOICE REVIEW Please review all your selected items to insure they are on the invoice and confirm your order has the correct delivery date. HOME PREPARATION Secure your home by covering exposed floors and removing furniture or objects that may obstruct the delivery path. Use the measurement guides below to ensure your product(s) fits the room of choice and through doorways and stairways. Big Sandy Superstore is not responsible for damages to items, flooring or walls that are not properly protected. Big Sandy Superstore is not responsible for moving existing furniture in your home. In preparation for delivery, you will need to select from the following options for delivery. Appliance Measurement Guide Furniture and Mattress Measurement Guide Room Ready: Prior to the Delivery Team's arrival you will remove old or existing furniture from the room where the new delivered furniture will be placed and the room will be ready for the delivery of the new merchandise. Room Setup: You may select to purchase the ROOM SETUP option for $29.99 in which our Delivery Team will move "Like for Like" existing furniture to another room. Existing furniture will only be moved to the same floor/level of the home. Drivers are unable to transport any items from the home to another location. WHAT TO EXPECT FROM YOUR WHITE GLOVE DELIVERY Prior to delivery we will uncrate, remove all packing materials, and inspect for visual product damage. If you prefer the product remains unopened, please let your sales professional know when scheduling delivery. With purchase of the necessary accessories our Delivery Teams will connect your appliances to existing water sources, electrical outlets, drains, and dryer exhaust ducts. Please note that Delivery Teams are unable to access areas outside the room housing the appliance/furniture. Areas including, but not limited to, attics, and crawlspaces will not be accessible by your Delivery Team. Unfinished connections will prevent completion by the delivery team. If deemed unsafe by the delivery team, we reserve the right to leave the appliance unconnected. Each unit will be leveled, cleaned, and tested for operation (when connecting applies). Shipping pins will be removed at the time of delivery. If you wish to keep the shipping pins in place, please let the delivery team know. Delivery FAQs What is Local Curbside Delivery? What if my Item is Shipped with Nationwide Shipping? What Happens if I Need Special Arrangements for Delivery? What if My Product Arrives Damaged? Can I Pick-up My Product? Can You Remove My Old Mattress or Appliance? What is Big Sandy's Return, Exchange Refund Policy? What is Big Sandy's Mattress Comfort Guarantee What if I Cancel My Order Prior to Delivery? IMPORTANT INSTALLATION INFORMATION Installations can take up to 1-4 hours to complete Additional charges May Apply. Installation Services Includes: Appliance Installation Classic TV Installation Premium TV Installation Audio Installation ADDITIONAL CHARGES MAY INCLUDE: Required local permit fees. Bringing utilities up to code. Incompatible or non-functioning connections. Haul-away and responsible disposal fee. Proper hook-up kits and/or hardware, cables and accessories needed to complete work. Television and wall mount must be new and provided by customers. Installation on walls consisting of wood or drywall. Installations to other surfaces are available for additional cost. Please note that all installations must be accepted by an adult (at least 18 years of age). Our team will provide you with a 4 hour window, and our team will call/ email you the night before with an estimated window of arrival. SHOP Furniture Appliances Electronics Mattresses Promotions & Rebates Kitchens. Inspired. Gift Cards Amish Furniture MORE INFO About Us Apply for Credit Brands Careers Delivery & Installation Disclaimer Furniture Quality Rating Trade Partner Referral Program Services Terms & Conditions STORE DETAILS Our Clean Shopping Promise See Store Locations 888-610-2449 Contact Us Established in 1953 Big Sandy Superstore Copyright 2021 Privacy Policy California Privacy Rights Do Not Sell My Personal Information While every effort is made to ensure that the information on this website is correct and current, we are not responsible for errors and/or omissions. There may be occurrences when information on our website or in our catalog may contain typographical errors, inaccuracies or omissions that may pertain to product pricing and availability. We reserve the right to correct and/or update any content on this website without notice (including after you have submitted your order). Live Chat