3916 Ben Franklin Blvd. Durham, NC 27704 Main: 919-956-9300 Billing: 855-866-2392 Services Physicians Patient Resources About Us Contact Contact Contact Info Grievances Grievances We want to do our best to provide you with excellent care and services. We are all dedicated to meeting your needs, keeping you safe, and making your stay with us as comfortable as possible. Should we fail to meet your expectations or if you are dissatisfied with your care, North Carolina Specialty Hospital (NCSH) has procedures to help you let us know about your concerns and how to resolve them. Federal and State laws also give you specific rights with regard to filing grievances and complaints regarding care and service. The most important thing you can do is let us know about your concerns right away. Any of our employees will do his/her best to help. If our employee is unable to meet your needs, please ask to speak with a manager. Let them know exactly what the problem is and how they can help. If you are still not satisfied, you may file a grievance. You have the right to know with whom you can file your complaint within the hospital or with an external agency. You may file an internal grievance (with NCSH) by contacting: Kimberly Bossian c/o NCSH .P.O. Box 15819 Durham, NC 27704 919-595-8499 kimberly.bossian@surgerypartners.com Chief Nursing Officer John W. Medlin, RN, MSN c/o NCSH P.O. Box 15819 Durham, NC 27704 919-956-9315 john.medlin@surgerypartners.com After filing a grievance you may expect an acknowledgment of the grievance and a written response within 30 days to include: The decision of the hospital The name of a contact person The steps taken to investigate The results of the grievance your grievance and the date of the completion If you feel you are not enjoying these rights and would like to review or submit your concerns about treatment at North Carolina Specialty Hospital, you may contact: NCSH CEO Randi Shults PO Box 15819 Durham, North Carolina, 27704 919-956-9300 ext. 1301 If you wish to appeal a premature discharge you may contact: KEPRO 5201 W. Kennedy Blvd. Suite 900 Tampa FL 33609 1-888-317-0751 In the event you wish to contact a regulatory agency, please refer to the following address and phone number: Medical Facilities Licensure Section Division of Facility Services PO Box 29530 Raleigh, North Carolina 27626-0530. Telephone: 1-800-662-7030 For Medicare patients: If there is a complaint/grievance regarding quality of care, disagreement with a coverage decision, or if you wish to appeal a premature discharge you may contact: Medical Review of North Carolina 1-800-682-2650. If you have any questions about your Laboratory Services at NCSH, please contact: Lab Manager Michelle Cornstubble 919-595-8465 You may also contact The Joint Commission of Accredited Healthcare Organizations (TJC) if you have concerns about patient care or safety in the hospital or laboratory that hospital/hospital management has not addressed. The Joint Commission: Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181 1-800-994-6610 or 630-792-5636 complaint@jointcommission.org STAY CURRENT Educational Articles & More View News & Press READ MORE OUR HOSPITAL About Us Leadership Awards & Recognition Testimonials Careers Departments Shop MEDICAL SERVICES Ear, Nose and Throat General Surgery Gynecology Ophthalmology Oral & Maxillofacial Surgery Orthopedics Pain Management Plastic Surgery Podiatry Urology PATIENT RESOURCES Before You Arrive Billing Information Find a Physician Insurance Pay Your Bill Preparing for Surgery Charges for Services CONTACT Main: (919) 956-9300 Billing: (919) 595-8454 3916 Ben Franklin Blvd. Durham, NC 27704 SOCIAL MEDIA © 2021 North Carolina Specialty Hospital. All Rights Reserved. Website By Farotech Employee Resources Privacy Notice Non-Discrimination Notice