fr en WHY CHOOSE US OUR OFFER AREAS OF EXPERTISE FOOD FOR THOUGHT CONTACT US PRESS ROOM LATEST NEWS JOIN US Consultancy & strategy We provide support at every stage: from modelling your existing solution to ensuring its improvement, we will assist you in implementing excellent customer relations services. By choosing BlueLink, you benefit from our 25 years of expertise in customer management for prestige brands. After completing a full audit of your current customer relations, we construct for and with you, a customer relations strategy that matches your brand DNA. We also provide support throughout its operational implementation. We advise you on the possibility of outsourcing your customer relations whilst at all times maintaining the balance between economic performance and customer relations quality. Contact For further information or a quote, don't hesitate to contact us Contact us Customer Relations Engineering After performing an audit of your current situation, we support you in deciding on the key components of your customer relations and improving your customer handling to bring you closer to them. Omnichannel Customer Experience “Web & Social” Customer Service Voice of the Customer Programme Customer Relations Excellence Programme Operational Excellence Programme Fraud Detection and Prevention Outsourcing Customer Relations Entrusting a third party with your customer relations can be a source of concern. At Bluelink, we work to reduce this concern by objectively assessing the risks and benefits of outsourcing, and by offering you a no-commitment test phase. Opportunity and Impact Study Test & Learn Pilot Optimisation of Customer Relations In order to improve the performance of your internal customer relations, we help you to model your forecast activity and to develop flow management and optimisation techniques. Modelling Business Forecasts Resource Sizing and Planning Modelling Flow-Management Strategy Our clients The BlueLink team took full ownership of the services we offer and our values Florence Rouah, Web, Distribution and Pricing Manager More testimonials Our advantages Our experts, our expertise From service engineers to quality specialists, digital managers, forecasters, fraud managers and voice of the customer analysts: our experts at there to assist with your customer relations strategy. Our Quality Commitment Discreet and confidential – we protect our discussions during and after our consultancy missions through confidentiality agreements. Our support tools From Prince 2 to mind-mapping, Lean, to Speed-Boat, we use the best methods on the market, enhanced by BlueLink-developed methodologies, to structure, create and price our consultancy work. Latest News Press-room Join us Contact us Credits and legal notices BlueLink uses audience measurement cookies to produce anonymous statistics on the use of its website. OkLearn more