Search for: Client Support Careers News Contact Weidenhammer Our Solutions Partnerships Company Case Studies Blog Home » Case Study » Investors Bank Investors Bank Investors Bank is an independent, full-service community bank operating over 100 branches across New Jersey and New York. Share Client:Investors Bank Project:Business Continuity Planning Solutions: ConsultingBusiness Continuity Industries:Financial Headquarters:New Jersey https://www.myinvestorsbank.com With over $26 billion in assets, Investors serves a wide range of consumer, business, commercial real estate, nonprofit and local government customers. Through its extensive branch network, Investors is able to offer a financial product line that is competitive with those of larger financial institutions. This strength is combined with a highly experienced, locally based management team and a clear focus on the needs of their customers, businesses and communities. Issues With Investor’s significant growth in recent years, their existing Business Continuity Plan (BCP) was out of date and incomplete. New lines of business, departments and processes had been added. In addition, the Halloween blizzard of 2011 significantly affected the bank’s operations and showed that a better organized response to incidents was required. Solution Weidenhammer’s Consulting Group was engaged to review the existing plan and create a new one based on a complete risk assessment and impact analysis. Keys Driven by Business Impact Analysis Meetings were held with 34 departments to help them complete a Business Impact Analysis. Each department’s critical processes and staff were identified and the business impact of these processes was quantified. The critical processes were ranked across the enterprise so that planning and resources were applied to the most critical areas. Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) were quantified. Facilitated Creation of Departmental Continuity Recovery Plans Weidenhammer helped each department create a Continuity Recovery Plan highlighting their critical processes and the steps to keep those processes running during an incident. Team contact listings, vendor listings, and equipment requirements were documented. Alternate Operating and Recovery Sites Identified Alternate operating and recovery sites were identified, visited, and ranked according to their ability to support staff and operations during an incident. Gaps in critical processes, resources, equipment, and facilities across the enterprise were identified and tracked during remediation. Plan Exercises Facilitated An enterprise and its employees can’t be confident their plans will work unless the plans are exercised. Weidenhammer worked with individual departments and executive management to facilitate tabletop and full scale exercises. The departments used the lessons learned from these exercises to adjust and improve their recovery plans. Most importantly, it gave each department confidence that the plans would work during a crisis. BCP Awareness Program Implemented To ensure the Business Continuity Plans remained up to date and relevant, Weidenhammer helped implement an awareness program. Annual awareness meetings are held with each department to remind them to review and update the information in their plans. Reminders are sent quarterly and immediately after major enterprise events such as mergers, conversions, office relocations, or the introduction of new products. End Results Investors Bank now has a comprehensive BCP Program which provides direction and confidence to the individual departments and to executive management during a crisis. The plan was used during Hurricane Sandy, which affected over 75% of Investors’ branches and required the relocation of major operating units. The individual department plans ensured that staff knew what actions to take first and whom to contact. Related Case Studies Case Study Consulting Utilities View Case Study Case Study Consulting Networking Security Education View Case Study Case Study Consulting Nonprofit Professional Services View Case Study Corporate Headquarters 935 Berkshire Blvd Wyomissing, PA 19610 1.800.345.2221 Client Care Hotline: 1.866.497.2227 View All of Our Locations Drop Us a Line Submit ©2021 Weidenhammer Systems Corp. All Rights Reserved | Privacy Policy F T I L We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you accept our Privacy Policy.OkNoPrivacy Policy