TECHNICAL SERVICES We're Here to Support You TeamDynamix is a SaaS Cloud solution offering service and project management, with integration and workflow, together on one platform. The solution is easy to use, own, and operate – offering high flexibility & configuration without any coding or scripting. Use all of it, or part of it – depending upon your needs. WE CAN HELP YOU: Integrate with third-party solutions you’re already using Analyze our data with custom reporting and analysis Ensure TDX operates seamlessly with other systems in your environment TECHNICAL SERVICES Our Professional Services team can help you fully integrate TeamDynamix with third-party solutions you are already using, including out-of-the-box integrations with solutions such as Ellucian, Kaseya, and Bomgar. Our trained experts are equipped to deliver customized services as well, including reporting and analysis, custom database work, data migration, and system integrations with the solutions you are already using in your environment. CUSTOM INTEGRATIONS Every organization is different, which is why we are available to assist with a wide variety of technical needs. Do you struggle to meet specific institution reporting, regulation reporting, or other reporting requirements? Or are you looking to preserve a wealth of user or asset data for use in TDX? So, if you’d like to integrate TDX with your student information system, inventory management system, Microsoft SCCM, ERP system, etc., or perhaps get some extra help complying with tough reporting requirements, we’ve got you covered. WE CAN HELP YOU: Ensure that TeamDynamix operates seamlessly with systems you are already using Analyze your data and uncover insights to help you transform your organization Perform custom database work you may not have the resources or expertise to deliver WE CAN HELP YOU: Ensure data flows smoothly between all systems, applications, and processes Enable delivery of end-to-end services to all users Increase ROI with both TeamDynamix and Ellucian ELLUCIAN ETHOS PLATFORM TeamDynamix integrates with Ellucian’s Ethos – a hub that interfaces with various Ellucian platforms. This integration provides institutions with an easier way to configure, manage, and troubleshoot student, staff, and asset data within TeamDynamix. Ellucian Ethos integration ensures data from that single source flows between all systems, applications, and processes—enabling the institution to deliver end-to-end services to all users, and increasing the return on your investment for both products. KASEYA ENDPOINT CONTROL TeamDynamix has partnered with Kaseya to provide a comprehensive, integrated solution to streamline endpoint management and security by leveraging the capabilities of the Kaseya VSA and the TDX platform. The benefit of this integration is that it will help you deliver faster response times to repair and remedy issues for all users, making it an important tool for safeguarding against cybersecurity attacks, and adhering to stringent compliance requirements, such as HIPAA and FERPA. WE CAN HELP YOU: Proactively monitor and immediately receive notifications about system issues React quickly to open tickets with the help of enhanced system visibility for technicians Access a single systems and service management solution designed for higher education WE CAN HELP YOU: Launch a remote support session with integrated chat directly from the TDX platform Automatic updates of TeamDynamix tickets with details from each Bomgar remote support session Get a full record of the support transaction via advanced logging and recording capabilities BOMGAR REMOTE ACCESS TeamDynamix has partnered with Bomgar, a leader in remote device management, to create an out-of-the-box integration designed to deliver the remote support capabilities of Bomgar directly from within the TeamDynamix platform. Once the necessary settings are configured, starting a remote session is just a click away. On top of that, this integration helps to centralize IT operations, ensure data integrity, and drive KPI metrics such as first call resolution, customer satisfaction, and agent utilization. ITSM Full life-cycle ITSM with support for ITIL, change management, self-service, and knowledge sharing. More about ITSM iPaaS Enterprise integration and workflow made easy with Integration Platform as a Service (iPaaS). More about iPaas PPM Tackle projects of any size with a platform that is as simple, or as sophisticated as you need it to be. More about PPM ESM Manage service requests & projects across your organization with no coding or scripting. More about ESM No Coding. No Scripting. No Hassles! Request Demo PRODUCTS IT Service Management (ITSM) Project Portfolio Management (PPM) Enterprise Service Management (ESM) Integration Platform as a Service (iPaaS) ABOUT Company Careers TDX Media Room Leadership CONNECT information@teamdynamix.com 1-877-752-6196 Request a Live Demo © TeamDynamix 2021 | Privacy Policy