VacaturesGa naar Cleaning Grades Metingen Diensten Over HQ Precision Cleaning Contact Home Algemene voorwaarden GUIDELINES FOR LOGISTICS OF ANNOUNCED ORDERS Each customer order is always processed in a first available production slot. In order to provide our service with shortest lead times, it is preferred that customer orders with related delivery dates are announced to HQ Precision Cleaning in advance. This exact way in which HQPC works with announced orders is summarised on the flowchart below. Delivery of announced orders to HQPC Day –2 Before 12:00 hours Delivery of the purchase order. If the purchase order is not received on time, related reservation(s) and all related delivery agreements will automatically expire. Day -0 Before 12:00 hours Delivery of products in agreed quantities and with all required customer documentation including stickers. If the order is not physically received on time, it will be automatically discontinued, all related delivery agreements will expire, and the total order costs will be invoiced to the customer. * Day -0 After 12:00 hours – Day -1 Order preparation. ** Day -2 Start processing the order in the cleanroom. * If no stickers/BID labels are supplied with the order, we will assume that these are not applicable for processing the order. **In cases where a project needs more preparation time, this will be communicated by HQPC. Required documents and physical products to be delivered within orders Purchase Order Should contain: Article numbers; Related product quantities; Desired treatment(s); *** Correct price for the desired treatment(s). Reference in which quantities customer stickers need to be present when products are delivered, when applicable. ***The desired treatment in the purchase order is leading and will be performed. If an additional treatment is required by a customer on an order that has been already received by HQPC, a new purchase order must be submitted. The additional treatment will be scheduled after the purchase order is received. Delivery Slip to HQ Precision Cleaning Delivery slip must be present upon receiving of the products with reference to the purchase order. Physical Products Quantities of the products stated in the purchase order are leading and must correspond to the ones of the physically delivered products. A deviation in quantity can lead to the order not being processed within the reserved production capacity. When detecting a quantity deviation, HQPC will place the order on-hold and will assess whether all the delivered products can be processed. For processing all the delivered products in one batch, additional process time, machine capacity, personnel capacity and/or technical limitations might be potential constraints. HQPC will contact the customer to align on processing, planning of the purchase order. Customer Stickers/BID-labels (if applicable) If no customer stickers/BID-labels are delivered, HQPC will automatically process the order without them. Technical Product Documentation (TPD) TPD needs to be provided as much in advance as possible for products serviced and/or to be serviced by HQ Precision Cleaning. The TPD should always include related technical drawings/110 sheets with indication of the material the products are made of. The qualification specifications/160 sheets are required in case when a residual gas analysis (RGA) or need to be performed accordingly. The instructions for assembling are required in case when transport brackets and/or the product(s) need to be assembled. In case any change is applied to the earlier shared TPD, the updated TPD needs to be communicated to HQPC. If an order is not received in time or incomplete, the order will be automatically terminated, and all delivery agreements made regarding this purchase order and the total order costs will be invoiced to the customer. Packaging of Products Proper packaging for preventing cross contamination of the products and HQPC cleanrooms is required on delivery: All products designated for IPA cleaning and/or wet cleaning and/or CO2 cleaning are required to be packed in single layer PE foil which forms a closed packaging or a plastic compartment box which forms a closed packaging. All products designated for bake and/or RGA are required to be individually packed in double layer sealed PE foil according to GSA 05 0111. Products are not allowed to be delivered in direct contact with paper products or protective foam of a send assy. Proper transport packaging (transport box, crate, etc.) is necessary for reducing risk of products being damaged during transportation to or inside HQPC. HQ Precision Cleaning does not carry responsibility for damage occurred during transportation of the products. Qualification with Residual Gas Analysis (RGA) In order to form optimal production batches and qualify them with RGA, HQ Precision Cleaning has created the RGA loading tool. This tool describes the up-to-date background outgassing levels for all the RGA chambers at HQ Precision Cleaning. When using it, customers will be able to compare the total outgassing of the batches formed from products with particular drawing numbers to the background outgassing of the RGA chambers as well as refer the total surface of batches to the loading surface of the RGA chambers. Thus, the number of products in batches can be optimized in terms of chamber loads and reliable RGA qualification. A new email with the up-to-date loading tool will received by all customers separately every time when the background of the RGA chambers are requalified at HQ Precision Cleaning. This happens at least once every 30 days. Attached to that email customers will find a detailed instruction how to use the RGA loading tool. When any questions regarding the tool or how to use it appears, customers should contact the author of the email. HQPC will schedule a meeting in order to bring more clarity. After filling the loading tool and when ordering the RGA qualification service customers can indicate their preferences for RGA chambers need to be used for the qualification. HQPC will evaluate inquiries from customers and when the lead time desired by a customer can be achieved while using the preferred RGA machine, HQ Precision cleaning will schedule a production session on that RGA machine. When the desired lead time cannot be achieved, HQPC will schedule the production session with the first available RGA machine. When confirming the order, HQPC will provide information on the lead time and the scheduled RGA machine. Since January 2021, HQPC use a new RGA machine with facility MAIN_5. This machine has new software approved by ASML. The software qualifies production batches with the total outgassing which is lower than the background outgassing of the chambers as out of specification batches. The document which explains in which way the qualification in facility MAIN_5 occurs will be sent in the email with the loading tool. When there are any questions related to the interpretation of the qualification outcomes, a customer can contact the author of the email with the loading tool. The author will provide the contact detail of the RGA support team at ASML to the customer and all questions present will be clarified. To keep in mind: HQ Precision Cleaning does not differentiate own RGA machines in terms of background outgassing levels and the built-in software considering that all machines are equal. Without a preference indicated by a customer, delivered orders will be planned for qualification on available RGA machines. When products are qualified to be out of their specification, HQPC will inform the customer within two days after the RGA scan and inquires to receive the first response within following three days. When there is no first response after three days, HQPC will send a reminder to the customer with an inquiry to receive the first response within upcoming two days. With no first response within five days in total, HQPC will pack the products and will make them ready for the customer. HQPC observed that many customers have no internal OCAPs (out of control action plans) defined when their production batch is out of specification. HQPC encourages its customers to define OCAPs specific to their batches in advance and thus, inquires to receive their OCAPs within seven work days after the first customer response. With no OCAP received within seven work days after the first customer response, HQPC will pack the products and will make them ready for collecting or delivery. Qualification with Particle Measurement Card (PMC) Measurements of customer PMCs at HQ Precision Cleaning is arranged and performed by following the timeline of announced orders. Feedback on delivered orders and orders on hold As part of the established quality management system, HQ Precision Cleaning has implemented a process of sharing feedback on delivered orders with customers. After receiving an order from a customer, HQPC performs the incoming inspection of the order while referring to these guidelines for logistics as well as to the inspection criteria for incoming cleanliness and damages. If any nonconformity is found, the order will be placed on hold. Afterwards, HQPC will inform the customer by phone or via email no later than one day after the after a nonconformity is discovered. With the on-hold status, the made delivery agreements with related lead times and production slot(s) allocated are compromised. HQPC inquires to receive the first response from the customer within following three work days. When there is no first response after three days, HQPC will send a reminder to the customer with an inquiry to receive the first response within upcoming two work days. With no first response within five days in total, HQPC will pack the products and will make them ready for the customer. HQPC observed that many customers have no internal OCAPs (out of control action plans) defined when their order is placed on hold. HQPC encourages its customers to define OCAPs specific to their batches in advance and thus, inquires to receive their OCAPs within seven work days after the first customer response. With no OCAP received within seven work days after the first customer response, HQPC will pack the products and will make them ready for collecting or delivery. In addition, a form describing the nonconformities together with a copy of the relevant purchase order(s) is sent by HQPC to the customer. The nonconformities are registered at HQPC. After five non-conformities being registered, HQ Precision Cleaning reserves the right to discontinue the order intake and will initiate a meeting for reaching improvements. If all the aforementioned communication between HQPC and the customer is not effective enough to utilize the initially allocated production slot(s), the total order costs will be invoiced to the customer. Cancellation of the order(s) Day -2 Before 12:00 hours* Possibility to cancel the reservation for the order(s) free of charge. In case of a later cancellation, the total order costs will be invoiced to the customer. * This means until the deadline for delivery of the purchase order. HQ Precision Cleaning B.V. 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