Penn Veterinary Supply, Inc. - Since 1981 800-233-0210 Closed How can we help? 0 items - $0.00 Categories My Penn Vet Quick Links Resources Video Tutorials Events & CE Vendors FAQ Page Blogs Questions? We've got answers! Choose your topic and use the drop downs below to find answers to our most commonly asked questions. Frequently Asked Questions: Account Information How do I create an online ordering account? In order to begin ordering online, you must have an online account. To request an online account, navigate to the "How can we help" bar at the top of the page and click the down arrow. Click "Request web account." If you are new to Penn Vet, simply click the "Get Started" button to fill out an account request form. This does require some paper work, so we recommend setting aside some time to fill this out. If you are already a Penn Vet customer, you will need to enter your account number (note: your account number is 7 digits long. If you know it as 12345, you account number is really 0012345... you must include the leading zeros) and click "Validate." If valid, you will be given your account administrator's information. They will be able to add a web account for you. If you are a Penn Vet customer, but no one in your practice has an online ordering account yet, you can request a web account by filling out the Online Access Request Form. Note that if you did not fill out the Customer Information Update Form prior to the launch of the new site, your practice will have to request online access again. Can I change my account information online? To access and edit your account information, click the down arrow next to your name at the top of any page and select "My Profile." Here is where you can change your password, choose a default shipping address, and update certain preferences such as how to receive certain notifications. You may view the shipping and billing addresses that we have on file for your account on this page, however it cannot be changed here. You must contact the Penn Vet Credit Department by calling 800-233-0210 to add or edit shipping and billing addresses. I filled out an account application. When will I be able to start placing orders? If you fill out our online account application, you can expect a phone call within one business day to verify the information and proceed as long as it is during our normal business hours (8:00 AM - 5:00 PM ET, Monday through Friday). If you print, fill out and fax an application along with all necessary documents, your account should be set up within one business day. If you have filled out an "Online Access Request Form" for online ordering, that should be set up on the same day that you submitted it as long as you submitted it Monday — Friday. Why does each user need to have a different e-mail address/username? Though it's not mandatory, we highly recommend that each user at your clinic have their own unique login credentials. This is good practice due to the nature of the products being purchased. If there is a suspicious order or mistake, it's important to know exactly who the order came from. Practices who use one login for multiple people will not be able to trace that information back to a specific person. What do I do if I've forgotten my username or password? Your username is your e-mail address. If you forget which e-mail you used, please contact an account administrator for your clinic and they have access to your username. If you forget your password, simply click the "forgot password" link on the login page. You will be asked to enter your User ID (e-mail) and will then be sent a password reset e-mail. The password reset link will expire after 15 minutes, so be sure to click that link as soon as possible! You'll simply be asked to reset your password. How do I add a new user to my account or edit a current user? In order to manage user accounts, you must have account administration priviliges. Every clinic has at least one administrator and that person can make other accounts administrators as well. If you are an administrator, click the arrow next to your name at the top and select "Manage Account". Scroll down and you'll see all of the users under your clinic's account as well as their access level/user priveledges. Click "Edit User" to edit a user's privileges or available ship-to addresses. To add a new user, click "Add new user" and fill out the form. The new user will receive an e-mail with a link directing them to set their password. If needed, click "Resend Activation Link" to send this e-mail again. You can also delete a user under "Manage Account", but please be careful because once a user is deleted, that action cannot be undone. View our video on Account Administration & Management: Can I receive text notifications? Yes! Click the arrow next to your name and select "My Profile". Scroll down and you'll see an area to update whether you want to receive text notifications or not. Click "Update preference", type in your cell number with the area code, select the type of notifications you'd like to receive via text, and click "Save Preferences." You can update your text notification preferences at any time. How else can I receive notifications/confirmations? Can I have someone else in my clinic receive them besides me? Go to your "My Profile" page and scroll down to the "Notifications" section. Here you can update how you receive different kinds of notifications. You can receive notifications by: Email — these will go to the e-mail you use as your User ID In site (bell icon) — these will pop up in the Notification Center (bell icon in the top left) Text (You must enter a mobile number in the next section under "Notifications" You can also choose not to receive notifications by unchecking all three When it comes to e-mail, you may also choose to forward e-mail notifications to another e-mail address. Simply type in their e-mail (use commas to separate e-mails if more than 1) in the box to the right of the corresponding notification. If would like that e-mail address to receive the e-mails instead of you, check off the box that says "Send emails to above addresses instead of me." Billing and Credit DEA Compliance Ordering Online Shipping Equipment Power in Partnership Returns Subscriptions / Schedule & Save Still have a question? Contact us. Copyright 2021 - Penn Veterinary Supply, Inc. Contact Us Terms of Use Privacy Policy Careers