Home |Careers | Contact | 01225 524560 About Food Waste Recycling Liquid Waste Treatment Biofertilisers Composting Biobug It’s not waste, it’s a resource GENeco is part of the Wessex Water group of companies. Our commitment to continually improving our processes and service means that we are at the forefront of waste management innovation, developing sustainable, affordable and easy to access waste solutions for our customers. Quick links About Company Our history Our awards Sustainability News archive Contact Privacy Policy Our terms 1. Our use of personal information (a) Wessex Water Enterprises Ltd (trading as GENeco) of Claverton Down Road, Claverton Down, Bath, BA2 7WW (‘we, us or our') (please see our terms of use for full company details) and such other organisations which assist us in providing services to you will use information about you ('personal information') to provide and enhance our services to you and for the purposes ancillary to this. If you need to provide us with sensitive personal information (for example health information), you consent to us processing this information where necessary, for the purposes described above. We may need to search the files of credit reference agencies who will record the search. We may share information about the way in which you conduct your account with other credit providers and credit reference agencies. (b) (i) We may share the information we hold about you with other reputable organisations. (ii) We or they may contact you by mail, telephone, e-mail, fax or other electronic means with offers of goods and services which may be of interest to you. By providing us with details such as a fax number which enable us to contact you in these ways, you consent to being contacted in that manner for these purposes. If you would prefer us not to use your personal information for the purposes set out at paragraph (b)(i) and (ii) above please tick the opt out box provided when your personal information is given to us. Remember that if you do, we will not be able to notify you of special offers and promotions. 2. When might we disclose your personal information to others? We may on occasion disclose your personal information to third parties not referred to above. However, please be assured that, except for the reasons listed below, we will not disclose your personal information to such third parties. We may disclose your personal information to others in the following circumstances: where we are required to do so by the courts or to comply with other legal obligations including accounting and taxation requirements to detect and/or prevent crime where we believe that you may be interested in the services offered by other organisations (including our group companies) for credit reference purposes. 3. When might we transfer your personal information abroad? For the purposes described for we may sometimes need to transfer your Personal Information to other countries. Unless you inform us to the contrary by contacting us at the above address your consent to the use of your personal information in terms of this privacy policy will also be taken as consent to transfer your personal information abroad. 4. Monitoring Please note that if you communicate with us electronically, including by email, telephone or fax, this communication may be randomly monitored or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining high quality standards, crime detection and/or prevention and to ensure that our employees comply with legal obligations and our policies and procedures (including customer relations practices). 5. Hyperlinks We may provide hyperlinks from this website ("the site") to websites of other organisations. Please note that this privacy policy applies only to the site and We will not be liable for the contents of linked websites operated by other organisations or any transactions carried out with organisations operating those websites. 6. What are cookies and why might we use them? A cookie is a piece of text which attaches to your hard drive and from which it can store and sometimes track information on how you make use of a website. Please note that the websites to which the site may be linked may make use of their own cookies to collect information from you. We may use cookies because they will store and recall data which you have previously provided on the site and will save you from retyping that data every time you enter the site. We might also use the data gathered by cookies to improve the quality of the site and our services to you. For example, we might use cookies to gauge the number of people who make use of the site and usage patterns. You may nevertheless prefer us not to send you any cookies. If this is the case, you can set your browser to automatically reject all cookies. It is also possible to set your browser to notify you if a cookie has been sent to you so that you can, at your option, accept or reject that particular cookie. More information about the cookies we use and how we use them can be found here. ******NEEDS NEW DETAILS******** 7. External information sources We may on occasion obtain personal information from external sources such as credit reference agencies, other organisations with whom we are in partnership or organisations which sell lists of personal data. We use this information for the purposes of marketing and ancillary purposes. 8. Requests for access to personal information We are happy on request from you to provide details of your personal information including personal information which we have obtained from external sources. To protect our customers’ personal information, we follow strict storage and disclosure procedures which means that we will require proof of identity from you prior to disclosing such information. We will also charge a small administration fee of £10 in relation to any requests for access to personal information. 9. Information updates Please help us to keep your personal information current and accurate by contacting us at the above address if you notice that your personal information is inaccurate and/or out of date. 10. Security When you enter data on the site, a security device may be activated. This will ensure that any data which you enter is encrypted during transmission over the internet. Encryption of data is where data is encoded so that it is not legible until such time as it is decoded by us. Further, if you provide us with personal information such as bank account details such data is held by us in an encrypted form rather than being decoded following transmission. We also have systems in place to ensure that your personal information cannot be accessed by unauthorised sources. However, as you may be aware no data transmission over the internet can be entirely secure. As a result, whilst we will use reasonable endeavours to protect your personal information, we cannot guarantee the security of your personal information and the use of the site (including the email facilities) is at your own risk. 11. Changes to this policy We request that you refer to the site on a regular basis to ensure that you are aware of the most recent policies (including this privacy policy) and terms and conditions of use for the site. 12. Address for correspondence If you wish to advise us of any changes to the personal information you have previously provided or notify us that you no longer wish us to use your personal information for the purposes set out at paragraph b(i) and (ii) above, please write to: GENeco Limited Bristol STW KingsWeston Lane Avonmouth, Bristol BS11 0YS Latest news Science summer school visits GENeco Science summer school visits GENeco more > School children treated to waste water demo School children treated to waste water demo more > GENeco gears up for Bristol Business Green Week GENeco gears up for Bristol Business Green Week more > GENeco – an outstanding company GENeco – an outstanding company more > Farmers get a taste of food waste Farmers get a taste of food waste more > GENeco – Wessex Water won the Renewable Energy Initiative of the Year Against worthy opposition GENeco – Wessex Water won the Renewable Energy Initiative of the Year more > Food waste becomes fertiliser alternative Food waste becomes fertiliser alternative more > Food waste plant to generate green power Food waste plant to generate green power more > Generation of renewable energy from the wind farm at the Bristol sewage treatment works Generation of renewable energy from the wind farm at the Bristol sewage treatment works more > News Careers Biobug Wessex Water Organic Waste News Contact us Site map Terms & Conditions Privacy policy Accessibility Our awards: