Control Risks | Global Risk Consultancy Home Resolving Critical Issues and Crises Crisis Response From perspective to stability, execution and recovery Resolving Critical Issues and Crises It is profoundly disruptive and potentially traumatic when something happens that strikes at the nervous system of an organisation. Employees, shareholders and stakeholders are all affected. The suspicion of malfeasance, a dispute, or an attack on your systems, assets and people must not create paralysis or rash decisions. A quick, sure-footed response and recovery are vital. Experience and Expertise Resolving critical events and crises is a core part of Control Risks’ DNA, forged over 40 years during which we have helped more than 5500 clients in nearly 150 countries. Whether you are facing a complex crisis in an opaque jurisdiction or an imminent threat to life, we can help you navigate the most difficult of circumstances. Preparation and readiness underpin the most successful response and recovery strategies, but whatever the situation, Control Risks has the required expertise and experience. Our global specialists include critical event management, crisis management and security consultants, investigators, protective agents, forensic accountants, cyber incident responders, technology experts, product recall professionals, workplace violence consultants and problem solvers. Perspective and Stability When faced with a critical event or crisis, we establish perspective to help clients understand the dynamics in the relevant jurisdictions. We bring measured, calm and seasoned judgement to the most stressful of situations combined with the ability – honed over decades of practical crisis handling – to lower the emotional temperature and bring order to chaos. We then set the right platform for decision making and ensure the necessary resources are brought to bear before deploying teams to execute the response. Throughout each stage of our support to clients, Control Risks is thinking about not just the response itself, but the longer term business recovery. We work with you as business returns to normal to assess the response and capitalise on lessons learned to ensure that you emerge stronger. Our Services Resolving Critical Issues and Crises Investigation Services Detail, context and technical expertise Critical Litigation and Dispute Support Master data, understand arguments, build strategies Cyber Incident Response Respond to, manage and resolve information security incidents Terrorism and Security Incident Response Coordinated responses to protect people and assets Product Risk Management Crisis management, product safety and compliance solutions for product recall Kidnap, Extortion and Threat Response Response, management and recovery in kidnap for ransom You may also be interested in Litigation readiness: Preparing for dynamic disputes We explore how businesses might manage a dynamic disputes environment post-COVID-19. Organisations need to prepare now by evaluating their ‘litigation readiness’: mobilising key information and analysis early in the litigation process, paving the way to resolution and recovery. More link icon Crisis management and critical event training Develop the capability to respond to and manage crises and critical events More link icon Family wealth disputes: Preparation is key In recent years there has been an uptick in multi-billion dollar family disputes heard publicly in open court and making headlines in the international press. What is driving this phenomenon and is there a smarter way to navigate high net worth family disputes? More link icon A data breach from the inside With our partner, Hiscox, we provide the critical incident support that underpins the Security Incident Response policy. When a hacker contacted Hiscox claiming to have caused a major data breach, Hiscox’s CEO triggered the company's own SIR policy. Watch link icon Remaining successful in challenging conditions Often when a critical issue or crisis strikes, it’s for the first time. Understanding the real issues and gaining perspective is key. Watch link icon Crisis and incident readiness Critical issues and crises are much easier to handle if you are fully aware of your risks and threats and have targeted programmes and training. More link icon Find out more Can our experts help you? CONTACT US Our thinking The Global Insight Maritime and supply chains: risk and resilience The COVID-19 pandemic brought supply chain risk centre stage, particularly issues in the maritime world. While the sector has adapted and held up well, risks loom. Join Charles Hecker and Claudine Fry for a conversation with in-house maritime experts Cormac Mc Garry and Victoria Mitchell about current trends in maritime, where the sector is headed, and what it means for business. Read More link icon South Korean Automotive In South Korea, recalls in the automotive industry have been few and far between. This is unlike in the US where product liability issues, class action lawsuits and large fines against automakers have made recalls more frequent. Read More link icon The Global Insight AUKUS -- what's the sub-text? The announcement of AUKUS generated many dramatic headlines, but with the passing of time, it's clear that the underlying geopolitics are more important than the anger of a broken deal. Read More link icon Analysis Malaysia - New prime minister but hardly primed for political longevity Malaysia is in its worst-ever COVID-19 wave, and political volatility is partly to blame. We discuss five ways that the political crisis could play out, the key triggers that companies should watch out for that would signpost possible shifts in the political state, and the longer term proposition for businesses. Read More link icon The Global Insight The 9/11 era is over - what's next? A discussion about the legacy of 9/11, the implications of the US withdrawal from Afghanistan, and the shifting balance of global power. 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