21grams September 11, 2020 Tele2 Invoices paid faster and satisfied customers. Invoices paid faster and satisfied customers. These were results that Tele2 could quickly see when they introduced the possibility of paying invoices using Swish QR code. - We received a positive response from customers immediately, says Hugo Åkerman who is Commercial Manager at Tele2. Tele2 is a telecom operator that delivers mobile telephony, TV and broadband, among other things. Tele2's mobile telephony services include the Comviq brand. They have been using the 21grams payment method Swish QR code on their invoices for a year and a half. Swish is a mobile application for instant account transfers. The service currently has approximately 7.5 million private users. 21grams realized that the service could be used for more than just payments between private individuals. The idea for Swish QR codes was born. By putting a QR code on a paper invoice, the path to payment is significantly shorter. The recipient opens their Swish app on the phone, scans the code and approves their payment via mobile BankID. The QR codes contain the same unique information as traditional OCR numbers for transfers via plus or bank giro and the money is in the recipient's account directly. No numbers need to be entered manually. Amount and reference can be seen on the invoice. Tele2 hade tidigare börjat använda möjligheten att betala med Swish för sina Comviq-kunder som tankar sina kontantkort på hemsidan. – Betalmetoden blev snabbt den mest använda bland kunderna som tankar digitalt, säger Hugo Åkerman. När vi insåg hur populärt det blev som betalningsmetod kände vi att vi ville utveckla möjligheterna för våra kunder. The step was to, together with 21grams, give Tele2's customers the opportunity to pay their reminder invoice with Swish QR code. A digital service on an otherwise analogue invoice. Something that is right in time for Tele2, which offers digital services. At first, only the mobile telephony customers' invoices were adorned with a QR code, but thanks to the increasing popularity of the payment method, all Tele2's customer segments can now choose to pay with a Swish QR code. In order for customers to easily understand how the payment is made, Tele2 has placed a banner around the QR code with the instruction: "Scan, send, ready!" - We see that we get the money faster and have received a very positive response. Many customers choose to pay with Swish QR code. Once they have started using the payment service, they rarely go back to paying via internet banking, says Hugo Åkerman. Tele2 is now evaluating the results of the use of Swish QR codes on postal reminder invoices and the possibility of including the service more broadly, also on Comviq invoices. "We see that we get the money faster and have received a very positive response" Hugo Åkerman Commercial Manager, Tele2 - We are very satisfied with 21grams, and we see a potential to expand the collaboration, says Hugo Åkermark. They are very accommodating and flexible. Easy to deal with quite simply. 21grams can also help those who want to take another step in the digital journey. - As part of 21grams product offering, there is also the opportunity for digital reminders via SMS where the customer can pay directly with Swish, says Theodor Förberg, product owner at 21grams. About Tele2 Tele2 AB är en i Kinneviksfären ingående telekomoperatör som levererar bland annat mobiltelefoni, TV och bredband, med verksamhet i 7 länder. Företaget grundades 1993 av Jan Stenbeck och har sitt huvudkontor i Kista, Stockholm. Tele2 AB äger ett flertal olika bolag, varav Tele2 Sverige AB är ett. Vill du veta mer hur vi hjälpte Tele2? Hör gärna av dig till oss för att få reda på hur vi kan hjälpa dig optimera er kommunikation. Mejla Camilla Ring Camilla Vill du att vi kontaktar dig? Fyll i dina uppgifter här. Besök oss Lumaparksvägen 9 120 31 Stockholm Kontakta oss info@21grams.com +46 8 600 37 21