User-Centric Generic ≫ Individual The human being should always be in the center of all solutions. Therefore it’s essential to apply a user-centric perspective for the man/machine interaction. Since people can more easily relate to a product when they can connect to it on a personal level, we need to design for individual needs and emotions. Having a user-centric perspective can be a matter of life and death in critical situations. It may prevent injuries or enable the disabled. It can also increase loyalty and engagement by speaking to one's mind and emotions. The value Designing products and services from a user-centric perspective can drastically improve people’s lives or even be a matter of life and death in critical situations. By creating your product in a way that speaks to people’s minds and emotions rather than assumptions and old knowledge, you gain a head start. The challenge User insights are crucial to succeeding with a user-centric approach. The hard part is not so much about finding them, but more about trusting and taking full advantage. In the next phase, the focus should be on creating a foundation for possible solutions. Here, it is crucial to develop several early-stage concepts before moving on to prototyping. Doing this will enable you to fully explore and understand the possibilities the product offers. The reward User-centric solutions can bring you closer to your consumers and pave the way to new market segments. A holistic approach to this process will make challenges easier to face. The final product will be more likely not only in increasing loyalty and engagement but also in actually improving the quality of people’s lives. User-Centric - Best Practice How we enrich life at home by creating a new digital experience Challenge The TV-set is losing its role as the centerpiece of our homes. Our client is a global ICT-provider with the ambition to build an end-to-end portfolio of products, solutions, and services that transform the smart home into an intelligent home. Starting point Our belief is that meaningful insights lead to meaningful design. So we started our work with a user-centric innovation process to explore solutions for the next generation of intelligent TV experiences based on user insights, consumer data, expert insights, trends, and benchmarks. We needed to create a personalized TV experience, respecting the unique character of every user, using AI for new user scenarios and services. Deliverables Our design process focused on creating an intelligent hub for home entertainment. A centerpiece of the home that would blend in with the home interior. We transformed the smart home into an intelligent home by creating a meaningful and seamless digital experience for everyday life, where the solution adapts to our behavior – rather than the other way around. Value delivered Our personalized solution brought our customers closer to their consumers and paved the way for a new market segment. It helped them to build their position as a world leader and create positive brand recognition. It proved that technology and engineering have the ability to change and enrich people’s everyday life. We help you to get closer to your consumers and pave the way to new markets. Related services Circular Design Our view Circular design means bringing the life cycle perspective with you in the product development phase. Our expertise We can help you setting up requirements specifications based on external rules & requirements for doing screening LCA that provides you with a basis for decision-making for development. We can implement a circular design and development thinking and ensure the design and engineering of the physical product, with characteristics such as serviceability, reusability, refurbishment, assembly/disassembly. Compliance with Regulations and Standards Our view Developing new products and services in a highly regulated environment requires a solid understanding of standards, regulations, and business objectives. Our expertise We help you to develop and release your new products and services, taking into accordance both compliance with regulatory requirements (e.g. design control, ISO 13485, MDR) and your business priorities. Industrial Design Our view Industrial design is key to making products attractive, safe, and user-friendly. It is the bridge between humans and technology that makes solutions more customized for the user. Our expertise We help you develop the product functions that create real value for the user with the goal of strengthening your customer relationships and your brand. Information Security Our view Information security is about protecting confidential, private and sensitive information or data from unauthorized access. Our expertise By combining a deep understanding of your business and your customer’s data with solid knowledge about industry standards, such as ISO 27000, we can help you classify your data, identify potential gaps and take the right measures to protect it. Product Cybersecurity Our view The likelihood of a serious cybersecurity incident becomes even greater as more devices are connected. At the same time, the potential impact on society increases as we rely more on connected and automated systems, and increasingly use them to drive our cars, provide our health care, power our factories and keep us entertained. Our expertise We help you mitigate these risks in a cost-effective manner through implementation of best practices, secure design, monitoring, analysis and testing throughout the development process in accordance with Product Cybersecurity. Project Management Our view Project management often centers around delivering output on time, to budget, and with expected quality. While traditional expectations on time, budget, and quality remain, the industry is successively adopting agile methodologies, e.g. SAFe, for complex development environments. Our expertise We help you lead, plan, and execute your product development and CapEx projects to successful outcomes. Requirements Management Our view Requirements management involves documenting, analyzing, prioritizing, and agreeing on requirements so that engineering teams always have current and approved requirements. Our expertise We help you to find the right level of requirements and ensure the requirements specification. We also provide you with the means to avoid errors by keeping track of changes in requirements and fostering communication with stakeholders from the start of a project throughout the engineering lifecycle. Risk Management Our view As you develop more sophisticated products and services, managing potential risks become more critical. You need to evaluate and minimize risks with a product for people or the environment. Our expertise We help you with the systematic application of management policies, procedures, and practices to the tasks of analyzing, controlling, and monitoring risk. Service Design Our view Service design is about letting the digital and the physical flow together. We thus take a holistic approach to the customer experience and look at how people and services meet each other in their proper context. Our expertise We help you map the entire customer journey to gain a deeper understanding of the customer's challenges and make suggestions on how these can be bridged to create the best possible customer experience. Systems Engineering Our view Systems engineering leads the way in requirements management and support in design thinking, development activity coordination, and life cycle aspects in complex projects. Our expertise Our systems engineering spans various industry segments, such as aircraft, commercial vehicles, robotics, software integration , and electronics engineering. User-Centric Design Our view User-centric design is a problem-solving process where we analyze and envision the way users are likely to consume a product and validate our assumptions about user behavior in real-world tests. Our expertise We help you identify problems and areas of development based on the user's needs. By having a holistic approach, we can help you find the perfect balance between user needs and what your organization can deliver. UX Our view Good user experiences are crucial for a successful digital business. Our expertise We pay attention to understanding the users' needs to design intuitive and desirable products. We help you identify goals and desired outcomes based on our development of solutions that create maximum benefit. We can help you in the whole process - from concept development and digital design to development and implementation. Contacts Jens Kallin jens.kallin@knightec.se +46 70-875 44 18 Jamieson Crawford jamieson.crawford@knightec.se +46 73-143 66 24 Evi Gerogiannakis evi.gerogiannakis@knightec.se +46 73-442 71 63 By continuing to use this site you agree to use of cookies, read more:Knightec privacy policy OK Our aim is to improve people's lives through game-changing solutions. In order to achieve that we need to think in new ways and dare to explore the unproven, always with passionate teams, trust, and long-term commitments as the foundation. We strive to move forward together with our clients towards a more intelligent and sustainable world. Contact info@knightec.se +46 660 854 40 Our offices Stockholm Göteborg Malmö Sundsvall Örnsköldsvik Umeå Uppsala Västerås Linköping Helsingborg