+1.888.436.3797 Support Status Company Login Solutions Products Partners Why Genesys Resources Pricing FUTURE-PROOF YOUR CONTACT CENTER The Genesys Cloud CX™ platform gives you the scale and flexibility you need to always stay a step ahead. Take the tour Request a demo Try for free Design your solution Request a quote Compose a customer experience symphony It’s hard to conduct a customer experience (CX) concerto when you have to spend the bulk of your IT resources just tuning instruments. That’s where the composable all-in-one design of Genesys Cloud CX comes into play. Alongside an extensive suite of native capabilities, its open architecture makes it simple to integrate with existing systems or to extend functionality. Agents can quickly master its intuitive interface to craft more personalized, empathetic customer experiences. And you’ll be orchestrating new levels of IT harmony by continually balancing sustainability and innovation. See how an enterprise customer goes global with over 900 agents to personalize the digital buying experience for more than 5 million members worldwide. Learn more Innovation without limitation Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. The platform’s composable design optimizes your CX tech stack so you can focus on configuring and harmonizing only the tools your business needs, with minimal disruption. Differentiate faster Use an optimal mix of platform APIs and the industry’s most comprehensive set of native productized features to create innovative experiences for customers and employees alike. Direct your development resources to high-impact projects instead of rebuilding apps that are already commercially available and easy to integrate. Adapt easier Say yes to more IT initiatives and sustain differentiation by empowering every layer of the business to adapt quickly to changes. Synthesize CX systems, data and channels with ease using out-of-the-box capabilities, simple integration methods, a robust marketplace and continuous innovation. Orchestrate better Modernize your contact center with the Genesys Cloud CX API-first microservices architecture. Its modular, composable design enables you to orchestrate a CX tech stack that’s both flexible and resilient. Plus, Genesys can handle upgrades, innovation, security and management, greatly reducing your IT footprint and costs. PLATFORM ARCHITECTURE Through a composable architecture that enables engineers to treat infrastructure as code, Genesys Cloud CX gives you unmatched scale, flexibility, uptime and security. View architecture 26.7% average TCO savings in the first five years among customers migrating to Genesys Cloud CX GLOBAL REGIONS The Genesys Cloud CX platform is designed to provide maximum geographical coverage for companies worldwide. See regions EXPERIENCE SUCCESS. TOGETHER. Genesys Recognized by Gartner® as a Leader in the August 2021 Magic Quadrant™️ for Contact Center as a Service Get the report Craft experiences others have yet to imagine Create exceptional customer and agent experiences by arranging the ideal mix of capabilities for your unique business needs. And gain greater agility by consuming ready-made services you no longer have to build, saving you valuable time and resources. Unify with all-in-one Add simply Extend easily Develop powerfully Consume flexibly Trust with transparency You need to trust the cloud solutions and platforms you use. That’s why we openly seek and publish information about protection and performance. Security Security is always our top priority. We ensure your data is protected at all times and we’re constantly innovating to keep it that way. Privacy Your data is safe and you have full control over it. We stay on top of the latest privacy developments so that doesn’t change. Compliance Regular audits and certifications ensure our cloud service meets a wide range of standards and compliance regulations. Transparency Easily go online anytime to see our security policy and performance — operational status, availability metrics and incident history. Six reasons to choose Genesys Cloud CX Grow globally without limitations, rapidly deploy innovations, empower your employees — and more. Discover six reasons why Genesys Cloud CX is the platform for you. Read the article We have options to fit your needs View the native capabilities of Genesys Cloud CX Get a robust set of features out of the box and add more as needed. Explore all you can do with the native capabilities of Genesys Cloud CX. Learn more Manage more complexity with Genesys Multicloud CX Designed with the world’s largest brands in mind, Genesys Multicloud CX powers contact centers and digital transformation at any scale. Learn more Explore pricing options for Genesys Cloud CX Purchase only the capabilities you need using our flexible pricing options. If you want to scale down or upgrade at any time, we make it easy. Learn more EXPLORE ALL YOU CAN DO WITH GENESYS CLOUD CX Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading solution for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall. Request a demo to see what Genesys Cloud CX can do for you. +1.888.436.3797 Contact us Professional Services Support Select Region Site Map Blog Products Genesys Cloud CX Genesys Multicloud CX Genesys DX Company Newsroom Sustainability Leadership Community Careers Legal About Genesys Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. 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