Search Menu Customers ABOUT US Code of Conduct As a Company we are committed to conducting our operations with honesty and integrity, and with a respect for human rights and the interests of our employees and shareholders We similarly respect the legitimate interests of those with whom we do business, and who are affected by our operations. Our Code of Business Conduct sets out the basic principles which we expect all to comply with across the Group. This is supplemented by more detailed policies and procedures in a number of areas which are communicated to employees as appropriate. Legal compliance William Hill seeks to comply with relevant laws and regulations which apply to the Group’s operations. Bribery, corruption or fraud We will not tolerate any forms of bribery, corruption or fraud. Employees should avoid accepting hospitality or gifts which might appear to be excessive or place them under any obligation or commitment. Resources Employees should preserve a distinction between the Group’s property and their own and should be careful not to abuse company assets for their own personal purposes. Responsible gambling William Hill appreciates that whilst, for most customers, gambling is an enjoyable leisure activity, for a very small number who experience problems gambling can cease to be fun. We encourage social responsibility within the betting and gaming industry and within our own organisation. We provide training to our employees and expect them to follow the Group’s policies and procedures regarding responsible and underage gambling. Money laundering and proceeds of crime We take seriously our legal obligations regarding money laundering and handling the proceeds of crime, and will comply with any relevant industry codes of practice. Our Head of Security has responsibility for overseeing the Group’s procedures in this area and relevant training is provided to our employees. Diversity We are committed to diversity in the working environment and will not tolerate harassment, discrimination or victimisation in the workplace. We will recruit, employ and promote employees on the basis of their qualifications and abilities. Working conditions We are committed to safe and healthy working conditions for our employees and expect our employees to comply with their own obligations in this area. We encourage our employees to maximise their potential by developing and enhancing their skills and capabilities and will provide training and development opportunities where appropriate. Communications We value open communication both internally and externally. We maintain good communications with employees through company-based information and consultation procedures and will listen to the views of key stakeholders. Employees should be honest and straightforward in all company communications. Customer service We are committed to dealing with our customers in a fair, open and honest way, and to providing high standards of service. We will operate effective complaints procedures to deal with situations where those standards may not be met and will abide by the decisions of the Independent Betting Arbitration Service. Shareholders We will conduct our operations in accordance with accepted principles of good corporate governance. Public activities We will promote and defend the legitimate business interests of the William Hill Group. We will co-operate with the UK government and other organisations, both directly and through bodies such as trade associations, in the development of proposed legislation and other regulations which may affect our legitimate business interests. William Hill will not make donations to political parties. Community policy William Hill believes in building sustainable long term partnerships that support and make a positive difference in the communities in which we operate. As an absolute principle, our community policy is integrated with and indivisible from everything the business does to be successful. Environment William Hill will work towards minimising the environmental impact of our operations. Competition William Hill believes in vigorous yet fair competition and supports the development of appropriate competition laws. William Hill companies and employees will conduct their operations in accordance with the principles of fair competition and all applicable regulations. Registered Office: 1 Bedford Avenue, London, WC1B 3AU Reg No. 4212563 England and Wales Sustainable Approach Safer gambling Operating with integrity Customer Support Shop Locator Problem gambling support Customer Services Online and mobile Betting shops Follow us Copyright © William Hill 2021 | All Rights Reserved Modern Slavery Act statement | Privacy policy and cookies | Contacts | Customer services | Site by Comprend