HOME SERVICES WHY HFRI? RESOURCES BLOG ABOUT US CONTACT US Resources Helping to Improve Your Accounts Receivable See our Latest Case Studies How to Bounce Back Strong from COVID ‒ Finding cash in unlikely revenue stream The COVID pandemic has left many hospitals struggling financially. Learn how one large health system was able to increase their cash flow through a unique aged AR project. Download Now Large Academic Health System Reduces Write-offs with Best-Practice, Pre write-off AR Management Strategy How did one client generate more than $70 million in collections from highly-aged claims? By establishing a tiered AR management approach and using HFRI as their pre write-off (secondary) AR partner to work highly-aged accounts. Read this case study to find out how you can reduce write-offs and improve your accounts receivable today. Read Now Download our Latest Webinars Automation & Analytics in RCM: 3 effective ways to streamline decision-making and boost performance The growing challenges of recruiting and retaining experienced claims analysts can have a major impact on claims and denial management, given the exponential growth in the complexity and volume of payer rules and policies. In today’s environment, hospital and health system leaders can no longer expect traditional revenue cycle processes to produce the desired outcomes. Learn how employing automation and advanced analytics to augment existing approaches at each step of the revenue cycle can maximize cash flow and improve operations. Download Zero-Balance Insurance AR: how most hospitals are leaving money on the table Most hospitals and health systems think there is nothing left when they write-off accounts after they complete their AR follow-up. However, most are leaving up to 1% of their net patient revenue uncollected when writing off the accounts which can add up to millions of dollars over time. Learn how adding zero-balance AR reviews to your AR management strategy can reap huge financial benefits. Download RCM in 2021: Roadmap to a strong financial comeback How prepared is your organization to bounce back from the COVID-19 financial challenges? This webinar will highlight three main areas that can help ensure the best possible financial outcomes in 2021 – optimizing staff efficiency, staying on top of current AR inventory changes and identifying where and how to maximize revenue. Download Price transparency – clarifying the unknown Due to high-deductible healthcare plans, patients have an increased financial responsibility which is forcing them to “shop” services, creating a need for meaningful and accessible price transparency. This webinar focuses on helping hospitals create solutions to achieve price transparency through rational pricing methodologies and easy-to-use patient cost estimates. Download The future of RCM: How technology can bring an end to reimbursement uncertainty 2019 was a record-setting year when it came to hospital closures, and many of these closures stem from ever-changing reimbursement issues. Luckily there are proven methods of overcoming these issues and turning those problems into success. This webinar will dive into best practices for overcoming RCM obstacles to accelerate your collections and improve the patient experience. Download Driving AR Process Improvement Using Intelligent Automation and Data Analytics to Identify and Resolve Denials Learn how to decrease denials and increase cashflow by downloading our on-demand webinar. This webinar presentation highlights how intelligent automation and data analytics can drive AR process improvement and enable you to identify and correct the seven most common root causes for denied, delayed and underpaid insurance claims. Examples of process improvement through root cause analysis are highlighted to show how to impact the operating margins for your hospital. Download What You Don’t Know CAN Hurt You – A deep dive into how using intelligent automation can revolutionize your AR recovery With insurance denials and payment delays at an all-time high, many hospital systems are seeking to use advanced automation technologies to increase efficiency for expedited insurance recovery. This webinar will present real-world examples featuring a how-to guide on getting started with implementing intelligent automation and robotic process automation (RPA) to accelerate AR recovery. Download Download our Latest Whitepapers Zero-Balance Claims Reviews – a critical backstop for AR management strategies As payer rules and coding have become more complex and internal pressures mount to keep AR days low, denial rates and resulting write-offs have continued to climb for most hospitals. While some may assume that pursuing old write-offs isn’t likely to be productive, skilled zero-balance review experts can recover up to one percent of a hospitals total net patient revenue which can translate into a significant amount of found revenue. Download 4 Strategic Areas to Mitigate Revenue Loss – quickly adapting to lost revenue as pandemic rolls on With the end of the pandemic still over the horizon, hospitals and health systems must continue to adapt to utilization changes and other financial challenges set in motion by COVID-19. New approaches to administrative staffing, revenue cycle management, reimbursement, and pricing strategies are required to ensure staff availability, control labor costs, replace lost revenue, and reduce revenue leakage. Download CMS Price Transparency Mandate Imminent: 4 Critical Tasks for Achieving Compliance With the government-mandated deadline for implementing healthcare pricing tools fast approaching, hospitals need to move quickly. Help ensure compliance with this landmark regulation with this 4-step process. Download Staying Financially Healthy – Hospitals Must Protect Revenue Cycle Capabilities to Limit COVID-19’s Financial Fallout As the COVID-19 crisis deepens, hospitals nationwide are scrambling to overcome unprecedented clinical and patient care demands and disruptions. As essential as these efforts are, it is also important that providers take steps to protect their revenue cycle operations and limit the economic fallout the pandemic is likely to produce. Download Transforming Bad Debt into Revenue – 4 Non-Traditional Approaches to Mitigating Write-offs and Improving Hospital Collections Multiple factors continue to fuel an increase in hospital bad debt, squeezing already-thin hospital margins and undermining financial stability. Many facilities don’t have systems in place to recover bad debt and most don’t expect to collect more than 20 cents on the dollar. Learn how four non-conventional approaches can reduce write-offs and improve collections. Download Top 3 Hospital Departments with High Denial Volume Gaining control over denials to reduce chronic revenue loss and costly remediation requires accurate information about where, when and why denials are occurring. HFRI has identified the top three departments where denials are the most prevalent. Download our whitepaper to learn how to decrease denials and improve margins. Download 3 Ways to Accelerate your Financial Transformation: Take your Pricing and Revenue Cycle Management to the Next Level Overcome the challenges of hospital pricing and revenue cycle management with a systematic approach grounded in empirical evidence and a capable staff implementing proven solutions. Download our whitepaper discussing the three ways to accelerate your financial transformation for improved revenue capture and better margins. Download 4 Steps to Reducing Aged AR Denial Write-offs and Increasing Cash Collections Today, more medical claims are denied than ever before, forcing hospitals and health systems to write-off tens of millions in bad debt every year. Health insurance claims that are too small, too old – or both – are left on the table, leaving AR teams to focus only on what seems the most likely to be recovered. Learn how you can recover the AR you thought was too old to collect and get every dollar you deserve from payers with our 4-step process. Download The 7 Most Common Root Causes for Denials and Delayed Account Resolution With health insurance denials at an all-time high, many hospitals and health systems are desperate to stem the tide to improve their accounts receivable. Combining lost revenue with the administrative costs of recovery and rework leaves almost every hospital wondering how to get to the bottom of the problem. By reducing the incidence of denials and resolving those that do occur more quickly, cash flow is increased, health insurance write-offs are reduced, and administrative staff time can be used more efficiently. Learn about 7 strategies for preventing up to 90% of denials. Download 6 Steps for Deploying Intelligent Automation Solutions in Denial Management Emerging intelligent automation (IA) and data mining capabilities are fundamentally transforming accounts receivable (A/R) recovery and resolution. Learn how deploying IA in 6 steps can accelerate health insurance claims resolution, reduce write-offs and improve cash flow by streamlining and accelerating the resolution process. Download Ensure Seamless AR Collections During an EHR Conversion Balancing risk and reward is essential when implementing a new EHR system. Careful steps must be taken to be sure the conversion doesn’t introduce financial instability in your legacy AR. Download HFRI’s whitepaper and learn how to develop a roadmap for managing the complexity of the conversion process, protect cash flow, and reduce risk. You’ll learn how to divide legacy AR from clean claims in the new system, ensuring that both get the attention they deserve. Download IMPROVED AR PERFORMANCE. IMMEDIATE RESULTS. HFRI, a leader in accounts receivable recovery and resolution, works as a virtual extension of your hospital central billing office to help you resolve and collect more of your insurance accounts receivable faster and improves operating margins through a seamless and collaborative partnership with your internal team. QUICK NAVIGATION Home Services Why HFRI About Us Contact Us Careers CONTACT US 2500 Westfield Drive Suite 2-300 Elgin, Illinois 60124 Corporate Office: (847) 706-9200 Sales Inquiries: (888) 971-9309 sales@hfri.net Contact Us Copyright 2019 - HFRI