Policyholder Agents & Brokers What We Offer Who We Are Contact Us Start a Claim Notice of Customer Privacy Policies and Online Privacy Policy NOTICE OF CUSTOMER PRIVACY POLICIES AND ONLINE PRIVACY POLICY This notice provides information about our privacy policies and procedures. Prosperity Life Group is very aware and protective of the privacy concerns of our customers, former customers, applicants, and visitors to our web site. We are committed to adhering to all applicable laws and regulations governing the privacy of your personal information. Our Customer and Consumer Privacy Policies: If you are an applicant for one of our products or a current or former customer of one of our member companies, the following notices describe how any nonpublic personal information or protected health information you share with us is used and maintained. SBLI Life Insurance Company, Inc./S.USA Life Insurance Company, Inc. GLBA Privacy Notice for California residents GLBA Privacy Notice for New Mexico residents GLBA Privacy Notice for North Dakota residents GLBA Privacy Notice for Vermont residents GLBA Privacy Notice for residents of all other states HIPAA Privacy Notice (Medicare Supplement) Shenandoah Life Insurance Company Privacy Notices GLBA Shenandoah Life Insurance Company Privacy Notice (applicable to all states) HIPAA Privacy Notice (Medicare Supplement) HIPAA Privacy Notice (Group Worksite) Online Privacy Policy This policy statement is provided to help you understand how we collect, use and protect any personal information you may provide on our web site. We do not collect any personal information about you while you browse our web site, unless you provide us that information knowingly and voluntarily. Whenever you do supply personal information, such as your name, address, telephone number, or e-mail address, it is used solely to answer your inquiry, comply with your request, or supply you with information about new products and services to help you meet your needs. If you are a customer of the one of the Prosperity Life Group companies, and you use the customer portal to change your accounts or account information, we will handle that information in accordance with our Customer Privacy Policy. Information Collection - Like many web sites, we collect limited anonymous information about our users and their systems. When you visit our site, we may collect certain non-personally identifiable information (such as a list of the site pages you visited) from cookies, IP addresses (the Internet address of your computer), browser type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, the HTTP conversation between your browser and our web servers, and other similar technologies. We do not link this automatically-collected data to personally identifiable information. It is collected to help us analyze usage patterns, improve the site’s overall performance, and provide information useful to our users to give us an idea of which parts of our web site you visit and how long you spend there. Cookies - We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate. "Cookies" are small pieces of information sent by a web site that are stored in a file on a user's hard drive. Prosperitylife.com places a session ID "cookie" on a visitor's computer so that the web server can track individual user session variables. The site uses session variables in the majority of its pages. The cookie "expires" whenever the visitor closes his or her web browser. Some of our business partners (e.g., tracking utilities) may also use cookies on our site. We have no access to or control over these cookies. Links to Other Internet Sites - Our web site provides links to other web sites that we think may be useful to you. We do not own or control those web sites. We are not responsible for the privacy practices used by other web site owners and cannot guarantee that your privacy on those sites will be protected. Security – We have implemented generally accepted standards of technology and operational security to protect personal information collected online from loss, misuse, alteration, or destruction. Our employees follow a company-wide privacy policy. Only authorized personnel are allowed access to your personal information. Those employees are trained to safeguard the confidentiality of this information. For certain services offered on the website, such as the customer and agent portals, we may require the use of encryption technologies and/or require you to use a UserID and password. You are responsible for the confidentiality and use of your User ID and password. If you become aware of any loss, theft or unauthorized use of your UserID, password, social security number or account number, please notify us immediately. Email - If you send an e-mail to us via our website, once we receive your e-mail we comply fully with our privacy policy in protecting your information as required by law. Your e-mails will be routed to the appropriate department and will be handled by Prosperity Life Group employees who can address your e-mail contents. Please remember, however, that information sent through the internet is not secure. Email services that may be provided through prosperitylife.com generally are not encrypted and do not provide a secure or private means of communication with us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail. Changes to this Statement - This online privacy statement is effective as of January 2018. It may be changed from time to time. You may wish to visit this page periodically to review the most recent Online Privacy Statement. Questions - If you have any questions about this Online Privacy Policy statement, please Contact Us or write to us at: Compliance Department Prosperity Life Group P.O. Box 12847 Roanoke, VA 24029-2847 Let life flourish. 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Policyholder SBLI USA S.USA Shenandoah Life Agents & Brokers SBLI USA S.USA Final Expense Agent Portal Med Supp Agent Portal Shenandoah Life Distributors Financial Institutions Worksite Marketing Independent Marketing Organizations—Term Products Independent Marketing Organizations—Final Expense Independent Marketing Organizations—Medicare Supplement Products Annuities Fixed-Indexed Annuity Single-Premium Deferred Annuity Supplemental Health Medicare Supplement Voluntary Group Accident Voluntary Group Cancer Voluntary Group Critical Illness Life Insurance Final Expense Graded Death Benefit Term Income Continuation Term Renewable & Convertible Term Simple Issue Term Whole Life Single-Premium Universal Life Prosperity Life Group℠ is a marketing name for products and services provided by one or more of the member companies of Prosperity Life Insurance Group, LLC, including SBLI USA Life Insurance Company, Inc., S.USA Life Insurance Company, Inc., and Shenandoah Life Insurance Company. Members not licensed in all states. Only SBLI USA Life Insurance Company, Inc. is authorized to do business in New York. Each company offers a variety of insurance products and is solely responsible for its own financial and contractual obligations. SBLI USA Life Insurance Company, Inc. is not affiliated with The Savings Bank Mutual Life Insurance Company of Massachusetts or The Savings Bank Life Insurance Company of Connecticut.