Better Business Bureau® Set my location Menu Find Near US Search HomeOhioCincinnatiSchool FurnitureSchoolOutfitters.com SharePrint Business Profile for SchoolOutfitters.com School Furniture At-a-glance Contact Information 3736 Regent Avenue Cincinnati, OH 45212 http://www.schooloutfitters.com Email this BBB (800) 260-2776 Want a quote from this business? Get a Quote Customer Reviews 1/5 Average of 2 Customer Reviews Read Reviews Start a Review Customer Complaints 3 complaints closed in last 3 years 1 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 7/25/2000 Years in Business: 23 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview School Outfitters in Cincinnati, Ohio offers school furniture and equipment. Business Details Location of This Business 3736 Regent Avenue, Cincinnati, OH 45212 Email this Business BBB File Opened: 6/11/2000 Years in Business: 23 Business Started: 3/31/1998 Business Incorporated: 3/29/2005 Accredited Since: 7/25/2000 Type of Entity: Limited Liability Company (LLC) Alternate Business Name School Outfitters Related Businesses Fat Catalog Business Management Mr. Tom Brennan, President Ms. Betsy Neyer, C.O.O. Contact Information Principal Mr. Tom Brennan, President Additional Contact Information Fax Numbers (800) 494-1036Primary Fax Phone Numbers Read More Business Details Customer Complaints 3 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Delivery Issues Status: Answered 03/18/2021 I ordered and paid in full for a product on 17th November as a Christmas gift for my grand daughter, to be told it was back ordered until 15th March, 2021. I received an email to say it would be fulfilled on 15th, to then receive another email this evening to say it is back ordered until 5/7. This is absolutely unacceptable. Even taking into account the business difficulties with covid, I habe received every other item I have ordered. I wish this product to be fulfilled as promised by the end if the week. In addition I will be contacting my credit card company in the morning.…Read More Read 2 More Complaints Customer Reviews 2 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review H. S. (1 star) 02/25/2021 This is an extremely dishonest company. I purchased a product from the company on 12/9/20 from ****** through ****** ***. On 12/16/20 I received an emailed that indicated that the product was on backorder and would not be available until 1/22/21. Since I needed the product at an earlier time,I called the number listed in the email and cancelled the order. I received another email on 1/15/21 stating that the order was still backordered and would be available to ship on 1/22/21. The email indicated to call the same number if this was not acceptable. Since they did not cancel my first cancellation request, I emailed the representative and told her through email the order had been previously cancelled and I do not want the product. Please cancel for a second time. The company proceeded to still ship the product and not refund my payment. After much back and forth with a very unprofessional representative, she finally promised to issue a refund on 1/18/21. I still have not received the issue. I contacted her again today and she refused. She told me to contacted ****** ***. I have additional information to add. I spoke with Sid and Pooja at ****** Pay. Pooja confirmed to me that School Outfitters did jot initiate a refund. ****** Pay will attempt to initiate the refund by contacting School Outfitters. This is further confirmation of the dishonesty of School Outfitters. SchoolOutfitters.com Response 03/01/2021 The customer received a back order notice on the product in December, but we had no documentation that they had contacted us to cancel at that point. When the second notice went out, the customer called to reiterate the request to cancel. When we contacted the manufacturer for the cancellation they told us that the product came in sooner than expected and shipped on 1/15. At that point, the CSR advised the customer to keep the product and we would just refund them in full. The request for a refund was sent to Accounting and they contacted the Third Party Payer that the customer had used. We were told that the customer had initiated a claim and as a result, they had withdrawn the money from our account, so we considered it closed. However, the customer withdrew the complaint and because we had closed the ticket, no one recognized that the Third Party Payer released the funds back to our account. We are actively working on getting this resolved and someone will reach out to the customer with their refund, an apology and an explanation. Customer Response 03/02/2021 I appreciate that I finally have received a refund as of yesterday, 3/1/21, from School Outfitters after nearly 3 months of requesting cancellation and refund of their backordered product. School Outfitters only responded to my numerous requests for resolution after filing a complaint with the Better Business Bureau and with ****** ***. ****** *** confirmed to me that School Outfitters never submitted a refund request and there was never any money that was withdrawn from their account. The Comment from the Business is only a half truth with many details left out. The new representative from School Outfitters has been professional and followed through with the refund. Read 1 More Customer Review Business Categories open category: School Furniture open category: Office Furniture Local BBB BBB Cincinnati More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 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