November 2021 View in your browser IN THIS ISSUE Welcome Message | Compliance Updates | Season of Thanks Spotlight on Success | People on the Move | Ocean Updates | Notable Anniversaries It's an honor for me to write the welcome note for this November's edition of the newsletter. On a personal note, I am already entering my tenth year at EMO Trans. I was recruited by Jo Frigger, and it's not without a certain emotion that I look back on all these years and measure the progress made under Jo's guidance. Since its establishment in 2012, EMO Trans France has been Certified ISO 9001 & AEO and has four different locations: Strasbourg, Paris, Lyon, and Toulouse. As time went by, we added the Belgian and Dutch subsidiaries (a joint venture with Estron) which were both created in 2014. To date, we have a presence in Brussels, Rotterdam, and Amsterdam. The year will soon come to an end, and without taking stock (yet), it is nevertheless clear that 2021 will be memorable just like 2020. Widespread chaos is taking hold in the markets and becoming a new norm. The list of contributing factors is not exhaustive: massive increases in sea and air freight rates, load breaks, the Ever Given incident in the Suez Canal, temporary closures of ports and airports, increasing congestion, and shortages of equipment and space. The list of hazards and delays we face daily is long, and the obstacles to overcome are endless. We’ve had to integrate these parameters into our daily life. In this maelstrom, all supply chain stakeholders have been confronted with unprecedented situations: a total deregulation of the supply chain and a complete paradigm shift. Indeed, providing services to customers with limited space on ships and equipment is not an easy task. Seeing freight rates literally exploding while service quality continues to deteriorate is not the easiest thing to accept. It is difficult to explain an increase for a container from China when the notion of price is totally uncorrelated with the associated service. I want to thank customers for their trust and take this opportunity to thank the entire staff (and not only the French and Benelux staff) for their resilience, involvement, pugnacity, and "creativity," – in a word, their professionalism. Even with unprecedented operating conditions, we have been able to provide the best possible service thanks to all the staff who were mobilized. Finally, we should also pay tribute to the solidarity between our subsidiaries, which in these uncertain and turbulent times has been one of our strengths more than ever. There is collaboration on the European side, of course, especially with our German subsidiary on subjects as diverse as air and sea solutions/capacities...but also with all our colleagues in the network. As we share the will to move forward in the same direction with the absolute concern for customer satisfaction, our motto "Success by Performance" takes on its full meaning. With a little time in advance, I wish you all a pleasant holiday season. Take care of yourselves, Jean-Marc Richter President, EMO Trans France Amanda Norez joined El Paso in operations, while Conner Etchell joined Cleveland’s operations team. The Atlanta Warehouse welcomed Delijuan Garrison. Malia Farris joined Atlanta in import operations. Cleveland welcomed Melissa Taylor in operations and Raffaela Di Vito in import operations. Roger Evans joined Baltimore in import operations. Miami welcomed Giuseppe Signori (not pictured) back to its operations team. EMO Germany’s Dusseldorf office welcomed Hans-Christian Hohenstein as Air Export Manager and Volker Kamp in Inside Sales. Christelle Cossardeaux is the new salesperson in the Paris/CDG office. “My experience of more than 25 years within multinational companies has allowed me to acquire solid sales and technical skills. Having accompanied customers in their international development, I’ve been driven to understand the workings of the international market,” she says. “My last professional experience as an Overseas and Customs sales technician solidified my knowledge and allowed me to work on a team with a global office perspective. I’m very pleased to join the EMO Trans group to take on new challenges.” Atlanta Branch Manager Keith Palmer was pleased to announce two promotions. Donna Nunz was promoted to Senior Operations Manager. “Donna has been an integral part of the Atlanta team’s growth by sharing her knowledge and experience at every level. She brings a great attitude every day, and her dedication to her work is reflected in her professional staff and the customer service they perform on a daily basis,” he says. “Donna will be able to provide even more direction at this new level and be able to experience continued personal growth, as well as the growth of the company. I’m very proud of her and her achievements, and I look forward to her positive future with EMO Trans.” Keith also announced that Rachel Digsby was promoted to Ocean Import Manager. “Rachel has been a long-time asset to the ocean imports team. Her work ethic is second to none, and with her experience and knowledge, she will continue to lead the team to future growth and success. Her ability to lead comes naturally, and she is highly respected in her abilities. I look forward to her continued success as the company continues to grow. EMO Trans is very lucky to have her!” he says. Atlanta’s Mary Helen Young recently celebrated her retirement after 31 years with EMO Trans and more than 40 years in the industry. “Mary Helen has had quite a lengthy career in air imports, ocean imports, and CHB, offering a lot of experience and hard work over her many years of service. We thank her for her dedication to EMO and wish her the very best in this next chapter!” Keith says. BACK TO TOP a As Thanksgiving is fast approaching, I would like to express my heartfelt appreciation to each of our customers, vendors, and employees worldwide. I wish you and your families a very Happy Thanksgiving!” - Karin Frigger, Chairwoman, EMO Trans USA If there is any silver lining to the supply chain challenges we've faced in 2021, it's that working closely with our customers in a spirit of collaboration can accomplish amazing things. This synergy between our teams and our customers has made us stronger and wiser together. We are grateful for the positive feedback that many customers have shared with us this year. Kudos for Responsive Service in Urgent Situations! You are too efficient 😊 Daria S., EMO MSP customer Thank you so much for everything with this shipment. Chrissy R., EMO CHS customer Thank you...I do appreciate what you do for me. Mike S., EMO RDU customer I want to thank you for the work to bring the valve to our plant. The machine is now running. I gratefully appreciate your help! Arturo, Atlanta customer And that is why YOU are the BEST! Great job! Melinda S., EMO CVG customer Thankful for Long-Term Relationships I have appreciated the way the team has gone above and beyond answering the many daily questions, working through inaccurate information, interpreting tracking data, and rushing shipments where possible. All of this during the most difficult time for shipping that I can remember. - Eric S., Atlanta customer Just a quick “thank you” for all you do for us, our customers, and patients around the world. I know your job is very tough right now; please know we greatly appreciate all you do! - Kim D., Supervisor at a biomedical company I have to reach out and let you know how appreciative we are with the work you do. I like working with you; you are always so attentive to our needs. -Stephanie B., Operations Manager at a chemical products company EMO Trans is one of the most professional and efficient groups of people that I have ever dealt with. Thank you very much for being responsive and taking care of our needs. -Mengtao X., heavy equipment company customer Grateful for Creative Solutions in the Current Environment Your recommendation was very effective and reduced two months of lead time. Rick G., tubular assembly manufacturer Thank you so much for all you do for me and my crazy customers. Nivian P., EMO Mobile customer The early delivery saved us time and money. It’s like Christmas one month early! Daniel A., EMO BDL customer Thanks for all your help getting [urgent freight held up at the airlines] resolved...it was greatly appreciated!!” Denise C., EMO BDL customer Thank you very much for all your help getting this pickup (from a complicated ocean shipment) organized! Brian D., EMO BDL customer, precision machinery supplier I don't think the protest solution would have been successful without the information you provided. Obviously, we need to just stick with EMO handling our imports!” Wendy P., customer in commercial explosives industry It's getting to be more of an adventure every week. I appreciate all you do. Mike E., EMO CVG customer, high-pressure pumps and technical systems Dallas Key Account Appreciates EMO Trans' Collaboration Working with you is much more than a trade lane and a transaction. You and your team have routinely ensured that we are a partner. Your open and honest communications have been the keystone of this partnership. We are going through a very difficult time at the moment with the entire supply chain situation, yet we have every confidence that EMO Trans is working on the issues and finding solutions. Thank you for looking after us for the past 20+ years, for guiding us, for partnering with us, and for being the one in this industry I hold in the highest regard with the deepest trust. Compliments for Pittsburgh I am a needy customer that values on-time, up-to-date information in a timely manner...you are the best; I just 'set it and forget it,' and you will make it happen. Cameron S., hydraulic equipment supplier I appreciate your effort to take care of a very critical shipment that went off without a hitch. You went above and beyond. Frank R., ultrasonic bonding and welding machines Houston Customers Share Their Successes I cannot express enough my gratitude for the work you all put in, and I truly appreciate this team you guys have. Joshua F., trucking service provider We appreciate all your hard work and the constant updates. I’m already looking forward to working with you again. John Martin B., forged products manufacturer I completed my audit, and you are doing an excellent job. I appreciate your attention to detail. Keep up the great work. Michelle P., industrial products supplier LAX Shares Positive Customer Feedback We love EMO Trans! Jenise C., analytical measuring technology provider We're so very excited to have EMO Trans as our logistic partner. It is hard to believe we've been working with EMO LAX for over 30 years! Here's to many more years together. Hilo and André T., equestrian products As a small business that manufactures its products entirely in Germany, having the right partner handling our freight is essential to our business. The EMO team is always cheerful and pleasant to work with, and I know they are always doing their best for us. Iris H., 3D lenticular products We are grateful that we have a strong supplier like EMO on our team! Kathie, LED lighting customer The white-glove shipment was so well organized. Thanks for your great support! Julia Neuhold, Cargomind (EMO’s Austria agent) Praise for the Portal! I had to track something today for the Shanghai order and used the tool on your website, and it worked great. It really took some pressure off knowing where the shipment was and knowing it is on the water. - Cynthia C., food products customer Detroit Customers Share Their Gratitude I couldn’t be happier with how y’all have handled our shipments; more importantly, our customers have been even more impressed, which speaks volumes on how incredible you and your team are top to bottom!! Derek P., sports equipment customer EMO has been amazing the entire process and I’m so glad I’ve gotten to work with you! Christina G., replacement engine parts customer You all seriously rock! Stephanie L., food products customer This (urgent hand carry) worked out well and was delivered in a timely manner. Dillon M., small gas turbine manufacturer You've been a huge help and resource. Rahman Z., handset supplier I am in absolute awe of your quickness regarding this. You guys are absolutely great. Andrew C., engineered conveyors and equipment customer I am very happy with your brokerage team, and I really enjoy working with you! Susan N., fasteners and assembly components customer I have been impressed with the help I get from the people at EMO Trans. Dan S., custom engineered solutions customer EMO China Enjoys Successful Collaborative Meeting Twenty managers of EMO China recently gathered together in Anji, a beautiful city in Zhejiang province, for the annual management meeting and team building time. The team enjoyed presentations, group discussions, and video learning focused on human resources management and administrative best practices. EMO China was also pleased to announce that a Human Resource Management Department has been created at the HQ office with Ronnie Jiang appointed as Manager. The group established a common shared value of “Mission Driven and Success Oriented; Envision the Future and Enlighten Talent.” They also determined awards for the team’s 5th anniversary to recognize longevity, perseverance, and outstanding contributions from EMO China employees. “This meeting will be a milestone for EMO China,” said the Managing Director Frank Sun. “We are confident that our human resources management will reach a higher level that provides even more motivation and encouragement to our team, which in turn will guide us towards even better performance.” Pictured left to right in the team group picture: Back: Scott Li, Royes Li, Bao Kun, Ronnie Jiang, Frank Sun, Godfrey Chen, Keven Shao, Rock Wang, and Askar Zhu. Front: Coyee Zhou, Daisy Chen, Yoyo Luo, Tracy Lin, Zhang Jing, Fancy Zhang, Selina Li, Michelle Kong, Rinkie Zhu, Tracy Gu, and Grace Zhang. BACK TO TOP Baltimore Celebrates Thanksgiving! Baltimore employees were all smiles as they enjoyed a delectable feast that included Maryland crab cakes, beef au jus, delicious salads, vegetables and breads, and pastries from a local bakery. Useful links: Bureau of Industry & Security U.S. Census Bureau’s Foreign Trade Division C-TPAT TSA DHS Customs and Border Protection BACK TO TOP GRIs Announced for 12/1 and 12/15 Container Dwell Fee On Hold Until 11/29 at Ports of LA/Long Beach BACK TO TOP a BACK TO TOP Facebook LinkedIn Copyright © 2021 EMO Trans, All rights reserved. unsubscribe from this list update subscription preferences Forward to Friend