PCTel Products Industries Solutions Support Resources About PCTEL Contact EN Home Support PRODUCT RETURNS (RMA) Test & Measurement Products Antenna Products & Industrial IoT Devices To obtain service: For service on Test and Measurement products, including scanning receiver antennas and accessories, fill out the RMA (Return Material Authorization) form and follow the instructions below. Note: For products without a serial number such as scanning receiver antennas and accessories, please enter “None” in the serial number field. COMPLETE THE RMA FORM An RMA Acknowledgement that includes an RMA number and information on whether or not the unit is in warranty will be sent within one business day. Please review the Acknowledgement completely. If incorrect information is found please contact rma@pctel.com and explain any discrepancies so they may be corrected prior to shipment. Ship the unit with the RMA number clearly marked on the box to the address given on the RMA Acknowledgement Form. Reference PCTEL’s RMA number on all shipping documentation. If a PO is required, email it to: rma@pctel.com Standard turnaround time is 2 weeks after receipt of the unit or purchase order when applicable. There may be delays due to large quantities or material availability. Work will start once the PO is received. Note: Units shipped without an RMA number may be returned to the customer without being repaired. The RMA number issued expires in 90 days. Expenses: Warranty Repairs — The customer is responsible for all shipping expenses, including the Customs Duties, Fees, and Taxes for items being returned to PCTEL. All shipments to PCTEL for repairs are to be shipped DDP (Delivery Duty Paid). Any fees charged to PCTEL will be billed to the customer. PCTEL is responsible for outbound freight costs only (from PCTEL); customs duties, fees and taxes are the responsibility of the customer. Non-Warranty Repairs, Calibrations or Upgrades — The customer is responsible for inbound and outbound freight, duties, and taxes. International Shipping Requirements Customs value will be the price of equipment at the time purchased List shipment (in special instructions, notes or comments section on customs form), as “Return goods for repair/calibration. Controlled goods (not for resale).” For customs purposes use only. Country of origin is USA PRODUCTS Test & Measurement Antenna Products Industrial IoT Devices INDUSTRIES Agriculture Manufacturing Military & Defense Mining Public Safety Transportation Utilities, Oil and Gas Wireless Telecom SOLUTIONS Intelligent Transportation 5G FirstNet® Connectivity In-Building and Enterprise Wireless Industrial IoT SUPPORT Downloads Warranty Information Test Tool Care Services – Calibration, Upgrades & Repairs Product Returns (RMA) Technical Support Training ABOUT PCTEL Corporate Responsibility Careers Locations Leadership Team Industry Events News Investor Relations Third Party Licenses © 2021 Terms of Use Privacy Policy Cookie Policy Whistleblower Policy Click here to go to the PCTEL YouTube channel YouTube Click here to visit PCTEL on LinkedIn LinkedIn Click here to visit PCTEL on Twitter Twitter Notice We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. You can consent to the use of such technologies by closing this notice, by scrolling this page, by interacting with any link or button outside of this notice or by continuing to browse otherwise. Learn more Accept ×