Hiscox Group Brokers Cover Stories Business blog Contact us Investors Careers Press room About us Home Business Travel Events Motor Hiscox > Home Insurance > Why choose Hiscox > Home insurance reviews Hiscox Home Insurance Customer Reviews Read what our customers are saying about us We never forget that who we insure is as important as what we insure. That is why we ask our customers to rate their overall satisfaction, so you can see what other Hiscox home insurance customers are saying about their experience with Hiscox. The reviews are collected and managed for Hiscox by InsightNow, an independent third party. We then use this feedback as part of our ongoing improvements. Please see a selection of the feedback below: "How satisfied are you with the service you've received from Hiscox today?" 95.1% Customers rated their experience as 9 out of 10 or higher (41,418 customer survey’s conducted from 22nd July 2013 - 31st October 2014) 4.73 out of 5 - Rating as of May, 2014 "Completely satisfied. Thanks very much indeed." "I don't have any issue. I just wish you would get more competitive price wise. Thank you." "Just to say thanks." "Very good service, thank you very much." "Every helpful, very informative and was able to answer my questions and enquires. Thanks for your help bye." "Hi there. I spoke to a lady called Fiona and she was extremely helpful and we did not go ahead with the insurance but I would definitely recommend Hiscox based on the experienced that I have had. Thank you." "I do not have any issues. Thanks. Bye." "It is just the question about the premium I regarded as excessive and the most expensive of the 4 quotes that I have had. Thank you." "The reason for the no recommendation score, is because you are actually I think, a bit expensive but I am very satisfied with what I get from the company. Thanks very much." "Everything is great, thank you very much." "Thank you, I hope to hear from you in a couple of days and a nice quote. Thank you." "The lady I spoke to this morning was very lovely, and very nice. That is all. Thank you." "Yes your representative was very helpful and very courteous. It was a pleasure to talk to. Thank you." "Adam was very good. Bye bye." "I thought, the young man I spoke to today, Jamie, was extremely polite, very courteous and a great credit to your company. Thanks very much. Bye." "I would just like to say I am extremely happy with the service that I receive from your company. I am trying to increase, put another item, a valuable item onto my valuable cover which is £5000 and you will be increasing my premium value with £30. I am actually paying nearly £900 a year for the cover that I have got at the moment and I feel that really I am paying a £30, I have just had one item on. This seem a little bit excessive. As I say, I am extremely happy with the service we receive over the years, but I just like to review of this. Thank you very much. End of message." "The lady I spoke to today was really really helpful and lovely." "The problem was having to ring a premium rate number to speak to Hiscox. I was given the number as 08453300505. I just do not like having to pay a premium rate on telephone calls of this type, so that is my problem. Okay, thanks." "No thank you, bye." "The service is very helpful and efficient, however the practice is rather unusual. It is apparent to use an automatically. You need my policy without my authorising it. This is contrary to the way every other insurer I normally dealt with behaves. Normally I am asked if I want to renew the policy. Okay that is it. Thank you." "Very helpful." "Very satisfied." "Yes just to say that your representative Alex was very helpful today and very courteous so I'm grateful for that. Thank you. " "I am very happy. Thank you." "I was very very impressed with Fiona who was providing the service there. Very friendly and very efficient in what she was doing. Thank you." "Thank you very much." "Yes, unfortunately I was phoning up about my household renewal and got through to one number and then was given, got told it was the wrong number so I was given another number and tried that, and it was, having held on for quite a while, I was then told I got through to a different section so they gave me another number and eventually I got through. But each time having to wait for quite a while to get an answer. So I have been on the phone for the best part of an hour trying to deal with a matter and unfortunately it's been a cancellation of the product and for no other reason than the premium was to high, but obviously my experience today was not very good, okay, thank you. Bye." "Hello yes I am speaking about Gareth who I spoke to today. I was speaking to him because my Husband died 6 weeks ago and I was talking to him about the insurance policy for buildings insurance and contents insurance which I was totally unfamiliar with. I was just calling to speak to somebody in response to a letter that my Husband actually received and I have to say that Gareth has absolutely been amazing. He is incredibly patient. He has answered lots of questions extremely well. Given me all the information I need and very very kind and understanding. I would like to give him 3 gold stars if I could. He really has been excellent so thank you very much. I have to say that I have had to make so many calls to so many different people in the last few weeks and speaking to Gareth has been a real pleasure. He really has, he has been much better than anybody else that I have spoken to. I got through to him quickly and he was incredibly efficient. So thank you very ..." "Thank you." "Exceptional service as always. Thank you very much." "I found your all to be very pleasant, very efficient and highly personable and I'm very grateful for her attention. Thank you very much. Bye." "No, well I am just fine and happy with the service. Thank you very much indeed. See you around." "Really helpful, straight forward and informative service from the lady I spoke to, yeah bye." "Sorry there is not an issue, I was just very disappointed with the quote, so it is not very competitive, compared to our present insurers. Nothing wrong with the person who actually, I dealt with. Thank you." "I am very satisfied with my call today. My questions were answered and you know they feed my policy. I'll look over it and I will contacting his Hiscox and thank you very much." "I do not have an issue, just do not recommend people." "Rafiek was able to. When you put the question through its between 1 and 10 and its to advertise to other people. My family already have their own arrangements." "Shaun, your representative, was absolutely excellent." "The first person I spoke to today, took some details from me, including phone numbers, that was not put onto my policy details but the person I spoke to this evening, Amy, was very helpful and very efficient. Thank you." "Very informative and to the point, answered questions that I needed doing and no mucking about. So very satisfied. Thank you." "Great service and properly satisfied." "No issues at all really. The service was absolutely satisfactory. But I do not tend to recommend people that I use. that is just a general policy I have. That was all. Thanks very much, bye." "The service is always delightful from Hiscox and I'm very pleased to be back insured with you again. Thank you." "Hi, your quote is very expensive and that is the reason why I wouldn't necessarily, wholeheartedly recommend you. But I have heard good things about the organisation and would pass that onto friends and family, thank you, bye bye." "Its not the issue to the service provider, its the way the complaint run which seem to be the issue. I find it very frustrating that you want me to come back tomorrow as I have to speak to an underwriter. I feel that as Premium Insurance Company, you should have underwriters available when your phone lines are opened. Thank you. " "I am sorry that I have to leave Hiscox. I appreciate it very much the good work you have done for me but now the premium has gone up so high I'm afraid I can't afford it and so I am sorry that I have to leave but I thank you for all your good work in the past. Thank you. Bye bye." "I had no problem with the person who was giving me advice but unfortunately the services that you were offering, I was asking for a quote for insurance which you was not able to date the quote that I already got. So for that reason I did not feel able to offer her to recommend your services. " "Just down to cost." "My renewal notice as queried and it looks as though it is a very very large number compared with other insurers on the market, so it was not actually a criticism on the individual, it is more a query against the value I am getting having been a loyal member for several years." "No, nothing else to add. Thank you very much, bye." "The price was too much." "Very efficient service. Excellent response. Very, very good." "Hi, very good service, Cheers, bye bye." "I have no problem at all with the service I received today. Shawn who I dealt with was excellent. What I am dissatisfied with is the outcome of the query that I had ringing in about unoccupied properties." "Very good, customer service Georgina was excellent. Thank you." "Very helpful firm, thank you." "Yes, it is good to deal with a company that is straight forward, who makes sensible decisions and deals with customers fairly. That is why we continue to stay with Hiscox even though we may be able to get that insurance quite easily elsewhere, so that is, that really does count. Thank you." "You assistant the girl that dealt with me was excellent very good very assistant my requirement you couldn't. Thank you." "I was unable to pay on UK American express, I do not see why this should be a problem, I would like that rectified in the future, thank you." "It was lovely talking to Charlotte. She had a very nice sense of humour and basically she's a great credit to your organisation. Thanks." "My renewal premium does not seem to be taken into account. The time since the claim that I made has become uncompetitive and new flood access oF £5000 is unacceptable. I have received much better quote with no access on this and lower accesses over all. I felt like I have been treated like a number by the standard with your letter." "Premiums too high." "Very professional customer service." "Very quick, very quick to answer, helpful, very polite. Excellent. Thank you." "I've been very was very pleased with the service and in the sense that I think 2 clams that we had but managed to get broadly so that was quite substantially yes. Thank you." "There is no further information. Thank you." "There was no issue. I pressed one meaning to give you a ten." "Yea, I think it is outrageous that you just collect the money from the previous card given last year. It is just, it is really bad and I just do not think you should do that as a matter of policy. Thank you." "Yeah I have been with Hiscox for over twenty five years and I and have been happy with the service because the last twenty, fifteen so years you offered a lot better cover than anybody else but the competition has caught up now and you are just hopelessly uncompetitive, you are about thirty percent more expensive than next closest insurance company which is offering just as much as you are and indeed has more excess and so. I just think you just completely not competitive any more. Okay." "Ya we prefer a straight land line number rather than 0845, if possible. Thank you." "You were very helpful today, it's just your policy was not competitive, so I've decided to not renew at the end of the term, but your representative was very helpful. Thank you." "It is difficult to say really but it is more based on the price than anything else. Thank you." "My annual renewal is due in July, This is the first time in seven years I will have checked to see how competitive Hiscox is, I normally just trusted your brand and your service, I have been comfortable with that but with times changing I thought I should just probably double check and unfortunately your premiums are such now that it is better value for me to a tune of between fifteen and twenty pounds for pretty much life to life cover, the only difference being that my plants in my garden are not covered in my new insurer you know but as I do not have valuable plants, this is not crucial for me. I have chosen to cancel my policy with effective thirtieth of June, Purely because of the fact that you are no longer competitive even with a significant discount that is already applied to my account, I will be saving at least twenty pounds every month, So unfortunately that is the reason I have chosen to leave, Also I strongly disagree with the use of 08445 telephone ..." "No further message and answered the questions correctly and to my satisfaction. Thank you. Bye." 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