Car Home Existing customers Make a claim Contact us Search Coronavirus (COVID-19) As one of the largest general insurers in the UK, we continue to help our customers, protect our employees, and support our communities. We aim to ensure we continue to deliver a high level of service for our customers in their time of need. Whether you have a claim related to your home, car or pet insurance, or you're helping your local community or are an NHS worker, we're doing all we can to support you. How does this affect my insurance? We know customers continue to adopt the precautions put in place to prevent the spread of Coronavirus. Click the options below to find answers to practical questions about car, home and pet insurance. Car Learn more Start a quote Home Learn more Start a quote Pet Learn more Start a quote How we're helping customers For your peace of mind, here are some of the options we can offer you if you're an Ageas customer and are being impacted by Coronavirus (COVID-19). We can review cancellation and other fees if you're facing financial challenges. We can arrange different payment plans if you're unable to meet your insurance repayments. If you have to do office work at home, we are covering you under your home insurance policy. You don't need to ring us because we will do this automatically. If you cannot work from home and so have to travel to work, your car insurance will continue to cover commuting during the period of the Coronavirus. If you are helping your community by volunteering to deliver food or medicines you do not need to extend your cover. We've got you covered. If you're a key worker and need to travel to different locations, don’t worry we will automatically cover this with your existing car insurance with us. You don’t need to call. We will continue to monitor the situation and adapt the support we provide as needed. We’ll continue to update this page in line with any change to government guidelines. If you need our help or have any concerns, please contact us. Playing our part We're actively helping our communities. Whether our customers are volunteering or working from home they don't need to adjust their insurance. We've got them covered. We’re helping isolated and vulnerable people by supporting the ABI and the Charities Aid Foundation’s Covid-19 Support Fund. New ways of working The majority of our people continue to work from home, including front line teams as we look to adapt to new ways of working. For those who can’t work from home, we have created a safe working environment. Our purpose is to make insurance easy by making it personal. There is nothing more personal to us than looking after our people. Join us and help make insurance easy See our Staying COVID-19 Secure Certificate Travel plans If you're planning to travel abroad, please find the latest foreign travel advice here. If you have any questions about your travel insurance, please contact your travel insurance broker or provider. Foreign travel advice Coronavirus frequently asked questions What are your customer services' opening hours? What are your claims teams' opening hours? How do I make a claim online? Can I still report a claim? Are you still settling claims? Is my EU breakdown cover still valid? Are there people at your offices to pick up the phone to help customers? Are you taking any safety precautions when putting right homes and cars? I have business interruption insurance with Ageas. Will the legal action taken by the FCA affect my claim? Useful articles Your home 8 April 2020 Tips for working from home with kids Read article Your home 5 May 2020 How to stay secure online during Coronavirus Read article Your home 13 May 2020 Ten apps to stay connected with friends and family Read article This page was last updated on 10th September 2021. About us Who we are Our executive team Our heritage Newsroom Careers Ageas Group Ageas Bowl Ageas Brokers Important information Useful links Policy documents Contact us Make a claim Make a complaint No Claims Discount No Claims Discount via a Broker Terms and conditions Terms of business Privacy policies Cookies Accessibility Modern slavery statement The legal bit... Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. ageas is a trading name of Ageas Retail Limited (Company Reg. No. 1324965) and Ageas Insurance Limited (Company Reg. No. 354568). Registered in England and Wales. Registered office: Ageas House, Hampshire Corporate Park, Eastleigh, Hampshire, SO53 3YA. ageas car and home insurance are arranged and administered by Ageas Retail Limited and underwritten by Ageas Insurance Limited, who also provide the claims service. ageas pet insurance is arranged and administered by Ageas Retail Limited. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register No. 312468. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register No. 202039. Please allow us to enhance your experience We use cookies for a number of reasons, including to enhance your experience, to generate insurance quotes, to analyse website performance and to present targeted advertising on third-party websites such as Facebook. To find out more please see our Cookie Policy. If you wish to allow us to use Cookies please click “Accept All Cookies”. Accept All Cookies Manage cookie settings