Call us 0800 014 9112 Menu Making a Complaint Making a Complaint Ensuring all customers are treated fairly Avalon Funeral Plans are committed to treating everyone with respect. Our teams are expected to maintain high standards of professionalism and to ensure that we provide the kind of service you expect. We welcome your feedback, both when we get it right and when we don’t. If at any time you are not happy with the service that we have provided, please contact us. Making a Complaint You can make a complaint by either writing or speaking to us and you will find our contact details below. Please state your concerns and how you would like us to resolve the issue. It will help us if you can provide any reference or plan numbers, relevant dates and the names of anyone you may have spoken to in respect of your concern. We will acknowledge receipt of your complaint within 7 business days and aim to resolve your complaint within 30 days of receipt whenever this is reasonably possible. We will investigate your complaint and send you a reply confirming our findings. We’ll clearly explain the reasons behind our decision and what action we’ll take to put things right, if appropriate. If you live in the UK and your complaint has not been resolved to your satisfaction, then contact should be made with the Funeral Planning Authority of which Avalon Trustee Company Limited is a registered provider www.funeralplanningauthority.com, Tel. 0345 601 9619. The Authority provides an independent conciliation and arbitration service through The Chartered Institute of Arbitrators. Plan Providers are bound by an arbitrator’s decision, subject to the right of the Plan Provider or the customer to seek a review of the decision. How to contact us: UK Avalon Funeral Plans Brooke Court Lower Meadow Road Handforth Dean Wilmslow Cheshire SK9 3ND Email: compliance@avalon-trustee.co.uk Phone: 0161 486 2020 EUROPE Avalon Europe Calle Albatera 1 – 68 La Finca 03169 Algorfa Alicante Spain Email: customerservices@avalonsl.es Phone: (0034) 965 021 640 Real reviews from real customers I had a very helpful visit from David Cuthbert no hard sell. He explained everything fully and left me in no doubt this was definitely for me. It is such a good plan my sister-in-law also signed up. Would recommend this company to everyone. Anna Bannerstaff Contact us Provide your details and click 'SUBMIT MY ENQUIRY'. Avalon will contact you by either email, phone or SMS message in reply to your enquiry. Please read and accept our Privacy & Cookie Policy and Terms of Use. We promise not to share your information. Thank you.; Why choose Avalon Award Winning Plan Provider We’re officially the Best Funeral Plan Provider for two consecutive years, after thousands of people voted at the Personal Finance Awards. Peace of mind with the Avalon Promise For extra peace of mind, if you pass away before your plan is fully paid, Avalon can still provide all the services outlined in your plan. We’re the only provider that works with local independent Funeral Directors to offer this security. The UK’s most trusted funeral plan provider We have over 2,500 reviews on Trustpilot and are rated 'Excellent' by our customers. For over 25 years we’ve helped over 85,000 people feel reassured their funeral is planned and paid for. Safe and secure Your money is kept in an independent Trust and we are regulated by the Funeral Planning Authority. Local Funeral Directors We work with over 1,800 local, independent Funeral Directors – that’s more than the Co-op (1,079) or Dignity (1,200) which means you can feel reassured you and your family will have support close by. Here to help Follow Us Follow Us Follow Us Enquire Online Contact Us Avalon UK +44 (0) 161 486 2020 Avalon Funeral Plans, Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, Cheshire, SK9 3ND Contact Avalon UK Contact Press Office Avalon Europe +34 966 799 070 Avalon Europe SL, Calle Albatera 1-68, Urb La Finca Golf, 03169 Algorfa, Alicante, Spain Contact Avalon Europe Useful Info Compare our plans Keeping you safe Who our plans are for Plan Key Features Expat plan key features Cremation Only plan key features Celebration plan key features Business Partners Funeral Directors Careers at Avalon LifeLocker Leaving Your Legacy Report Blog Our Policies Terms of Use T&Cs Standard Plans T&Cs Build Your Own T&Cs Expat Plans Promotional T&Cs Privacy and Cookie Policy Careers Privacy Policy Making a Complaint FAQs UK FAQs Europe Registered Office Avalon Funeral Plans is a trading style of Avalon Trustee Company Limited, registered in England No. 02836336. Registered office: Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, SK9 3ND. Registered with the Information Commissioners office under Z2182327 (Avalon Trustee Company Limited), Z2182344 (Avalon Europe Limited). Copyright © 2018 - Avalon Trustee Company Limited