LPG For Business LPG For Home Mains energy Customer login Help and Support Our Future News About Us Home > Privacy Policy Privacy and Cookie Policy Last Revision Date: November 26, 2019 We recognize the importance of protecting your privacy. The following Website Privacy Policy (“Privacy Policy”) provides important information about your privacy in connection with your use of our website relating to the submission of your personal information such as your name, contact details, age, biographical information or other personal details (“Personal Information”) via the website and also, where you have provided your consent, for marketing communications. Please review it carefully. It describes how we, Avanti Gas Ltd, with our offices at UGI House, Gisborne Close, Chesterfield, England S43 3JT, as a data controller, collect, store, use, transfer, and disclose this Personal Information. You may reach our Data Protection Officer (DPO) by contacting them at Privacy@ugiintl.com. Third-Party websites and data transfers This Privacy Policy applies to this website only. To the extent that this website permits you to link to or otherwise access the websites of our subsidiaries, affiliates, partners, or other third-parties, separate privacy policies may apply to those linked websites. Those separate privacy policies may contain terms different than those contained in this Privacy Policy, and your access to and use of such linked websites are not governed by this Privacy Policy. We expressly disclaim any and all responsibility for your access to and use of all third-party websites. Purposes for which we use your Personal Information While visiting our website you may be asked to voluntarily provide certain Personal Information. Where you have provided consent to receive marketing communications, we use your Personal Information for these purposes. You have the right to withdraw your consent at any time by contacting the DPO. Such Personal Information is provided by you on a voluntary basis and will be used in a manner consistent with this Privacy Policy. We process your Personal Information in accordance with your requests. We use your Personal Information for our legitimate interests to (i) perform our obligations to provide you products and services, (ii) enable payment processing transactions (where available), and/or (iii) send you commercial and advertising information, based on your preferences and with your consent. If you are a customer of ours, and would like more information regarding the types of Personal Information collected and their intended use, please see our Customer Privacy Notice here.[TS1] Information collected from cookies and other technologies Our website uses “cookies” and other technologies and web beacons (where applicable) to collect information about you (pixel tags and web beacons are also known as clear GIFs, action tags or web tags). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device. We use cookies for our legitimate interests to: distinguish you from other users of our website; and help us to provide you with a better experience when you use our website and allows us to improve the website. Cookies are used to collect information about: your use of our website during your current session and over time (including the webpages you view and the files you download), your operating system and browser type, your internet service provider, your domain name and IP address, the website that you visited before our website, and the link that you use to leave our website. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to cookies. You also have the option to revoke at any time your consent for us to use cookies by configuring your browser as described below: For Microsoft Internet Explorer, go to "Tools", select "Internet Options" and then "Privacy". In the case of Firefox, for Mac users, go to "Preferences", select "Privacy" and then "Show Cookies". For Windows users, go to "Tools", select "Options", then "Privacy" and finally "Use custom settings for history". If you use Safari, go to "Preferences", then select "Privacy". In the case of Google Chrome, go to "Tools", select "Options" ("Preferences" in the case of Mac users), then "Advanced" and finally "Content Settings" under the Privacy section and tick on "Cookies" in the "Content Settings" dialog box. If you choose to block or delete cookies, certain features of our website may not operate at its optimum. For more information see www.allaboutcookies.org. Our website uses Google Analytics to help collect and analyse certain information about you but this information is de-identified. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. HubSpot helps Avantigas manage our inbound marketing. To do this, our website use third-party analytics and marketing cookies from HubSpot that will process personal data from our users. We track aspects such as website visits, user clicks, and visited pages. This data is then used to create a custom experience and help us better understand our user’s needs. To learn more about Hubspot click here (https://legal.hubspot.com/cookie-policy). Disclosure of Personal Information to third-parties We will not share Personal Information collected from you with third-parties for purposes other than those in support of our operations and as necessary to facilitate the purpose for which you provided it. In some instances, we may share the Personal Information with our affiliated companies, clients, or with third-party service providers retained by us to provide services on our behalf in connection with the operation of our business. These affiliated companies, clients, or third party service providers will use your Personal Information only to accomplish the purposes for which the Personal Information was collected. Your Personal Information may also be shared under the following circumstances: (i) if we are required to do so by law enforcement authorities or government agencies or for other regulatory purposes; and (ii) in connection with investigations or other efforts to prevent illegal activities or pertaining to public safety. We may disclose and transfer your Personal Information during a merger or during the divestiture of company assets. However, we will require the acquiring organization to agree to protect the privacy of your Personal Information consistent with this Privacy Policy. Transfer of your Personal Information outside the EEA We may transfer your Personal Information outside the European Economic Area (“EEA”) to our suppliers and/or our headquarters located outside the EEA. In this case, such transfers will either be covered by a contract including the standard contractual clauses adopted by the European Commission, or by the recipient’s adherence to the “Privacy Shield” mechanism, or to Binding Corporate Rules, or by any other mechanism providing for an adequate level of protection. You can receive a copy of the mechanism implemented upon request to the DPO. Terms of Retention of Your Personal Information We keep the Personal Information relating to you as long as necessary to fulfil the purposes for which such information was collected. We keep your Personal Information up to three (3) years after the end of our relationship with you. However, in certain situations, your Personal Information may be retained for longer, for example, in case of litigation, or in order to comply with our accounting, legal or regulatory obligations. In any case, this data will be destroyed or anonymized once such purposes have been fulfilled. In order to improve our study and statistics analysis, we may keep your anonymized data for an unlimited duration. Anonymisation is a mechanism protection aiming at transforming in an irreversible manner the Personal Information for them to no longer identify the relevant individual. Integrity, protection and retention of Your Personal Information While we endeavour to protect your Personal Information, we cannot warrant the security of any Personal Information, and ultimately you provide your Personal Information to us at your own risk. We use commercially reasonable efforts and security practices to safeguard your Personal Information and to employ security measures designed to protect your Personal Information from access by unauthorized persons. Some of those measures include, but may not be limited to, encryption, firewalls and use of Secure Socket Layers (SSL). We retain your Personal Information for the period necessary to fulfil the purpose for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is mandated or permitted by law. Your rights We shall provide you with access to your Personal Information in accordance with your legal entitlements so you can instruct us to correct or update the Personal Information if it is inaccurate, or delete your Personal Information if we are not required to retain it by law, for legal purposes, including claims management, or for a legitimate business purpose. You can also request that we restrict the processing of your Personal Information or the portability of your Personal Information. To exercise any of these rights, send an e-mail to the DPO. If you are not satisfied with our response, you can raise a concern with the DPO or the data protection authority in your country of residence. Opting out In the event you have consented to us using your Personal Information and you later decide that you want to opt out from our use of your Personal Information, you may do so by contacting the DPO. Children We do not knowingly collect information from children under the age of 13 (or such legally required higher age) and do not target our websites to children under 13 (or such legally required higher age). We encourage parents and guardians to take an active role in their children’s online activities and interests. If we learn that a child under the age of 13 (or such legally required higher age) has submitted Personal Information online without parental consent, we will take all reasonable steps to delete such information from our databases and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or as allowed by law). If you become aware of any Personal Information we have collected from children under 13 (or such legally required higher age), please contact the DPO. Changes to this Privacy Policy We reserve the right, in our sole discretion, to make changes to this Privacy Policy. When changes are made to the Privacy Policy, the “Last Revision Date” field at the top of the Privacy Policy will be updated accordingly. Changes to the Privacy Policy become effective upon posting and updating the “Last Revision Date”. We encourage you to periodically review the Privacy Policy to be informed of any changes. Cookie Policy When visiting our websites, information relating to the device you are using to browse, may be recorded in the device cookie files. This is subject to your selected preferences and can be modified at any time. What is meant by the terms “cookies” or “trackers”? Trackers can be stored or read, for example when visiting a website, a mobile application, installing or using software. The term tracker may cover, in particular: cookies and HTTP variables, which may pass through invisible pixels or web beacons; “flash” cookies; access to device information from APIs (LocalStorage, IndexedDB, advertising IDs such as IDFA or Android ID, GPS access, etc.), any other identifier generated by software or operating system (serial number, MAC address, unique device identifier (IDFV), or any set of data that is used to calculate a unique fingerprint of the device (for example via a “fingerprinting” method). For convenience, the term “cookies” will be used in this policy to cover all technologies. Important information about consent The storage or reading of certain cookies does not require your prior consent. Either because they do not process any personal data about you, or because they are strictly necessary for the provision of the service you are requesting. Other types of cookies are only stored if you accept them. What cookies do we use? When you browse our sites, first-party cookies and third-party cookies may be installed on your devices. First-party cookies are set on the domains you visit. These are cookies that are necessary for the operation of the site or that improve its browsing and interactivity. They are exclusively subject to the terms of this policy. Third-party cookies are created, stored and used by partner companies on our behalf, for the purposes of improving the display functions of the site (operating cookies), audience measurement (analytics cookies), real-time sharing (sharing cookies) and improving advertising (advertising cookies). The issue and use of third-party cookies are subject to the “cookies” policies of these third parties. We inform you of the purpose of the cookies of which we are aware and the means available to you to make choices with regard to these cookies. We take the necessary steps to ensure the protection of your personal data, in particular by requesting the anonymisation of your IP address and by limiting the retention period of these cookies as much as possible, in accordance with the provisions of this policy. 4 types of cookies are stored on our websites: Cookies strictly necessary for the operation of the site: these cookies are essential for your browsing on our websites. They allow you to maintain your connection to our sites and to secure it. Thanks to them, you can, for example, access your customer profile or ensure the items in your basket are saved. These cookies may use identifiers or Personal Data that you have previously entered and stored. Without these cookies, you may not be able to use the full functionality of our websites. We therefore advise against deleting them. Functionality cookies: these cookies allow the site to function optimally. Their purpose is to ensure smooth and personalised browsing of our websites. They allow you to maintain your connection to our sites and to secure it. They are not essential for browsing but make it possible to optimise the operation of our websites, in particular the display of pages according to your preferences or your connectivity. You can object to them and delete them using your browser settings – however, your user experience may be degraded. Performance cookies: these cookies allow us to understand the performance of our websites and the use made of them. These cookies aim to improve the interest and quality of our services by having access to statistics relating to the volumes of traffic and the use of our websites. They also aim to detect browsing problems that may arise and improve the performance and functionality of our websites. These cookies collect information about the pages you visit, including the number of pages viewed, the date and time, the number of visits, your activity on our websites, your frequency of return visits and in some cases, your IP address. They only process data relating to your browsing on our websites, which can be read on one of your subsequent visits. Some of these cookies may be stored on our behalf by our partners, and in particular the VTE company, as part of the calculation of energy savings premiums that may be carried out on our site. Advertising cookies: these cookies are used to offer you our offers that are best suited to your interests when you visit other sites. They also make it possible to measure the effectiveness of our offers. The relevance of the advertising content displayed on your device can be optimised by associating the navigation information of your device on our websites with data provided from elsewhere (location information, etc.). Your refusal of these cookies has no impact on the use of our websites. Refusing them will not stop advertising, but it will be less relevant. How long do we store cookies? We take care to limit the retention period of cookies as much as possible, while offering you a personalised, high-quality service. Type of cookie Retention period Cookies necessary for the operation of the site 6 months Functionality cookies 6 months Analytics cookies 13 months Sharing cookies 6 months Advertising cookies 6 months. Your cookie preferences On your first visit to our site, you can accept the use of all categories of cookies or set your preferences. How to configure your browser, smartphone and software components Any settings you may select may modify your browsing on our websites as well as your conditions of access to certain services requiring the use of cookies. You can allow or refuse the storage of cookies on your device and modify this setting at any time. If you have accepted the storage of cookies in your browser, they are stored in a dedicated area of your device. If you refuse the storage of cookies on your device or if you delete those that are stored there, you will no longer be able to benefit from certain features that are necessary for browsing areas of our websites. If necessary, we decline all responsibility for the consequences related to the degraded operation of our websites, resulting from the impossibility for us to save or consult the cookies necessary for their operation, that you have deleted or refused. How to configure your browser Most browsers accept cookies by default. However, you can decide to block these cookies or ask your browser to notify you when a site tries to install a cookie on your device. Please refer to the help menu of your browser in order to set your cookie preferences. Below are the links to the cookie settings instructions for the main browsers: Internet Explorer: https://support.microsoft.com/en-gb/help/17442 Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop Safari: https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_CA Chrome: https://support.google.com/accounts/answer/61416?hl=en Opera: http://help.opera.com/Windows/10.20/fr/cookies.html How to configure your privacy settings on your smartphone You can decide to reset your advertising ID and change the privacy settings of your smartphone. To configure your privacy settings: Android system: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en Apple system: https://support.apple.com/en-gb/HT201265 How to configure your analytics cookies settings You can configure your browser to refuse third-party cookies by default. You can also decide to block only certain providers: Google Adwords: Plug-ins are available to systematically block cookies. YouronlineChoices tells you how to choose cookie preferences company by company: https://www.youronlinechoices.com/uk/your-ad-choices XITI: you can refuse cookies by default by logging into http://www.xiti.com/fr/optout.aspx More generally, we invite you to consult the “Vos traces” section of the CNIL website: http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/ Is it an emergency? In case of an emergency or if you can smell gas please call: 0808 178 2009 LPG for Home LPG for Business Help and support News updates About us AvantiGas Partnerships UGI International Avanti Gas Ltd UGI House Gisborne Close Chesterfield England S43 3JT Registered in England and Wales Company number 00481121 Cookies Settings Terms and conditions. Privacy and cookies. Gender pay gap. Modern slavery act. 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