FREE RETURNS EN SIGN UP MY ACCOUNT (0) NEW ARRIVALS BEST SELLERS COLLECTIONS SHOES BOOTS AND BOOTIES APRES-SKI SEARCH SIGN UP TO OUR NEWSLETTER AND GET 15% OFF YOUR FIRST ORDER | FREE SHIPPING ON NEW ARRIVALS SW CUSTOMER SERVICE CUSTOMER SERVICE Call Us: +44 1865920174 Mon-Fri 10AM-7PM GMT+1 CUSTOMER SERVICE Overview FAQs How to Shop Shipping Information Returns and Refunds Terms and Conditions Opening & Managing an Account Contact Us Cookie Policy Privacy Policy Questions About Counterfeiting UK Modern Slavery Act Impressum NEED HELP? If you have any questions or need help please contact us by e-mail or directly using our Live Chat. We will be happy to assist you. SHIPPING INFORMATION SHIPPING METHODS AND COSTS We deliver to all EU countries, UK, Turkey, India, USA, Canada, Mexico and offer different shipping options to meet your needs. During sales period, deliveries may take 2 or 3 business days longer than usual. We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes. We ship both Standard (delivery 3-4 working days) and Express (1-2 working days). Shipments are guaranteed for all orders but due to Covid-19 restrictions some areas could experience delays. Contact our Customer Care for any questions or if you require assistance. We offer the following shipping options: DESTINATION SERVICE COST DELIVERED Italy DHL Standard € 9 1-2 Working Days Italy DHL Express € 15 Next Working Day Europe Standard 1* DHL Standard, UPS Standard € 12 2-3 Working Days Europe Standard 2* DHL Standard, UPS Standard € 15-18 3-4 Working Days Europe Standard 3* DHL Standard, UPS Standard € 15-20 4-6 Working Days UK DHL Standard £ 12 3-4 Working Days Europe Express 1* DHL Express, UPS Express € 25 Next Working Day Europe Express 2* UPS Express € 30-48 Next Working Day UK UPS Express £ 23 Next Working Day Russian Federation DHL Express € 50 1-2 weeks International (Rest of the World) DHL Express, UPS Express € 35-55 2-3 Working Days *= See list below **=All main destinations Europe Standard 1 Europe Standard 2 Europe Standard 3 Europe Express 1 Europe Express 2 Austria Denmark Bulgaria Andorra Bulgaria Belgium Ireland Estonia Austria Slovakia Spain Poland Greece Switzerland Slovenia France Slovakia Hungary Portugal Estonia Germany Latvia Ireland Hungary Luxemburg Lithuania Belgium Latvia Monaco Portugal France Lithuania Netherlands Romania Germany Malta Slovenia Sweden Czech Republic Poland Andorra Finland Liechtenstein Romania Norway Luxemburg UK Netherlands Denmark Finland Greece Monaco Norway Spain Sweden Ukraine Deliveries with Cash on Delivery Orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded. Total Order Limits: Italy: € 3,000 Belgium: € 3,000 Spain: € 2,499 Greece: € 1,500 Portugal: € 1,000 France: € 750 Sweden: 3,000 SEK Deliveries to Russian Federation Due to customs policies, some Russian regions may have order amount limitations on shipments from abroad. - Restrictions are not applicable for Moscow, Moscow region cities, St. Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities; - FFor cities like Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol, Sochi, the value of goods purchased can't exceed 1000 euros per month; - For certain smaller cities, the limit is 200 euros per order. If you are not sure whether your city is under restrictions, our Customer Service team will be happy to inform you. San Marino and Vatican City Available shipping options are the same as in Italy Shipments to Gaza All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address. Important Delivery Information We recommend that you consider the following information: > All orders require a signature upon receipt, > We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address, > We are unable to deliver to P.O. Boxes or use General Delivery, > If our courier does not find anyone at the indicated address, they will try to deliver the package two more times, leaving a card with instructions on each occasion. When do we deliver? The couriers deliver 9am-5pm, Monday to Friday. The couriers do not deliver on holidays. First Time Orders For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary. Insurance We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Tracking your Order You can check the current status of your shipment by signing into your account and visiting the 'Orders' section. Taxes and Duties To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend you to select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations and the UK. Most non EU countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. The following countries are shipped to on a DDP (Delivery Duty Paid) basis: India Turkey Canada Mexico United States Switzerland If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs upon arrival. As we are unable to advise on the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide and the shipping costs are already included in the final amount of your order. However, as international courier for your order may present you with a separate invoice from local authorities for duties owed. Please note that Russian Federation is a DDU destination. You can find information about Russian Federation custom duties on the Russian Federal Customs Service official website. TRACK ORDER CUSTOMER CARE SITE MAP PRIVACY POLICY SHIPPING CONTACT US TERMS & CONDITIONS TAPESTRY CAREERS COMPANY IMPRINT COOKIE POLICY SIGN UP BY SIGNING UP, YOU CONSENT TO RECEIVE EMAILS ABOUT STUART WEITZMAN'S LATEST COLLECTIONS, OFFERS AND NEWS. SEE OUR PRIVACY POLICY FOR MORE INFORMATION SHIPPING TO: FOLLOW US © 2020 STUART WEITZMAN. ALL RIGHTS RESERVED. 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