Iowa Regional Utilities Association Pay Your Iowa Regional Utilities Water Bill IRUA accepts payments via ACH, Cash, Check, Money Order, Credit Card and E-Check. ACH - Direct Withdrawal Cash, Check or Money Order Online Bill Pay & Account Viewing Powered by PayStar ACI Payments, Inc. ACH - Direct Withdrawal With ACH/direct withdrawal, member-customers can choose to have their payment automatically taken out of a bank account of their choosing. Member-customers can select to have payment withdrawn on or about the 10th or the 30th of each month. Paper bills are still sent around the 25th of each month, letting the member-customer know the amount to be withdrawn. If you are currently receiving bills and are interested in signing up for ACH/direct withdrawal, please contact our office so an enrollment form may be sent to you, or you may print a form that you can complete and return to our office along with a voided check. ACH FORM PDF Cash, Check or Money Order Member-customers are welcome to make payment in person at our Newton or Grundy Center office. Office hours are Monday - Friday 7:30 a.m. to 4:00 p.m. Both locations have a night drop box for payments as well. If paying by mail, please mail check or money order to: Iowa Regional Utilities Association 1351 Iowa Speedway Drive Newton, IA 50208 Please do not send cash through the mail. Online Bill Pay & Account Viewing Powered by PayStar IRUA has partnered with PayStar to be able to offer free e-check/e-savings payments and $1.00 + 2.5% per transaction credit/debit payments. This is a lower fee option than using ACI Payments, Inc. for a majority of those customers who wish to continue paying by credit or debit card. (For example: On a balance of $58.62; the credit card fees would be $2.47 vs the $3.95 flat fee for using ACI Payments, Inc.) In addition to lower fees for the majority of customers, you will also be able to view your current account balance online. Account balances will be updated daily between 3pm - 4pm, excluding weekends and holidays. You must have your full 11-digit account number (with no dashes) and you may only pay/view for one account at a time. If you have multiple accounts, you will need to enter each account number individually. To pay online or view your account balance, click here. Paystar will also be able to accept payment via telephone by calling: 1-888-299-3511. Please follow the prompts and have your full 11-digit account number available. The same fees apply as when making payments online. PLEASE NOTE: If you are paying a past due bill, our office does not receive payment notification until the next business day. If your account is subject to disconnection, please make sure to call our office with your confirmation number or transaction ID to avoid disconnection of service and associated fees. IF YOUR ACCOUNT HAS BEEN DISCONNECTED; PLEASE CALL OUR OFFICE FOR THE TOTAL DUE OR REFER TO THE TAG THAT WAS LEFT AT THE PROPERTY. SERVICE CAN NOT BE RECONNECTED UNLESS ACCOUNT HAS BEEN PAID IN FULL. ACI Payments, Inc. Credit card/debit card payment or E-Check is available for all member-customers which is handled through our business partner - ACI Payments, Inc. ACI Payments, Inc. does charge a $3.95 fee for use of their service. To Pay Via Telephone, please call: 1-800-272-9829; select Option 3; enter Jurisdiction Code 2512. You must have your account number in order to use this option. A confirmation number will be generated at the end of the payment. If you are paying a past due bill, please make sure to call our office with your confirmation number. To Pay Online via ACI Payments, Inc., click here or use the “ACI Payments, Inc.” button at the right side of any page. You must have your account number in order to use this option. A confirmation number will be generated at the end of the payment. If you are paying a past due bill, please make sure to call our office with your confirmation number. Customer Information > Payments / Service Information Important Announcements See our home page for outage information. To verify and/or update your contact information for planned or emergency outages - please click on the link below or call 1-800-400-6066 during business hours. For more detailed information regarding SwiftReach - Swift911 - click here. Online Payment Options Online Bill Pay Powered by: ACI Payments, Inc. **Please note: Clicking on link above will direct you to the ACI Payments, Inc.® website. Privacy Policy Contact Information Toll Free: 800-400-6066 Office Hours: Monday-Friday 7:30 am - 4:00 p.m. Click for more © Copyright 2017 Iowa Regional Utilities Association, All Rights Reserved This Institution is an Equal Opportunity Provider and Employer Designed and hosted by Iowa Solutions