Log In Contact Free Trial English Public Sector Rethink your approach to modernization and improve the quality and speed of your citizen services Serve citizens better The public sector is under enormous pressure to provide reliable services to citizens. Government agencies must find ways to improve the citizen experience, while also lower operating costs. Learn How Citizen-centric intelligent automation Public sector executives live and breathe a long list of challenges every single day. Budgets are tighter, while workloads just get bigger, and workforces continue to shrink. Still, citizens want to engage with government agencies the same safe and easy way they shop online for groceries. Achieving this means doing more with less, while staying fully compliant with regulations. With gaps in digital readiness fully exposed by the pandemic, government agencies must find ways to innovate the future of citizen services. Blue Prism helps public sector bodies find new ways to keep pace with evolving missions and citizen expectations, even with aging technology. We bridge the gap between legacy systems and modern cloud, intelligent automation and AI to deliver business transformation that complies with key governance requirements for auditability, security and compliance. Related Resoures How Intelligent Automation is Driving Transformation in the Public Sector Intelligent automation in local government during Covid-19 and beyond Bringing Digital Workers and FedRAMP Compliance Together View All Public Sector Resources SKDC processes critical housing applications fast with intelligent automation Learn how this local government authority is modernizing its organization to meet the needs of its most vulnerable residents. Learn More More Case Studies What’s Driving Change for the Public Sector? Serving citizens better Government agencies are under pressure to improve workplace efficiency, improve the user experience to meet growing expectations and improve the lives of citizens. The pandemic has increased demand dramatically and has challenged agencies to rethink their approach. Ensuring regulatory compliance Governments must meet higher levels of governance and compliance requirements to address the pressures of stricter regulations and privacy of data. Optimizing security and fraud detection Governments must meet higher levels of security and be innovation with fraud detection to address the pressures of rising fraudulent and cybersecurity activity. Creating the future operating model Current operating models are proving unsustainable in the face of dramatic changes in the expectations of citizens. How can maximum value be extracted from current budgets? Where Does Blue Prism Fit In? Select A Solution Area Citizen Experience Transform the citizen experience Fast and accurate customer service in the public sector is ideal but hard to attain. An exceptionally good citizen experience can help government agencies meet their goals, save money, and improve employee satisfaction. Provide automated, one-on-one responses to inquiries, matching citizens to the benefits that best meet their needs. Leverage AI, machine learning and other new and innovative technologies to reduce manual work and provide more support to citizens on the front line. Data security Ensure that data shared across agencies is secure and highly accurate. Blue Prism is also available as a FedRAMP compliant cloud service on Microsoft Azure. Learn More New account and account renewals Automate front-end processes using digital workers to capture initial data and prefill requests for self-service citizen registration and unified account management. Efficient public service matching Gather and cross-reference data to match citizens to the right services for personalized service plans and next best actions. Automatic invoicing Automatically send invoices to the appropriate contacts. Improve citizen satisfaction with predictable billing patterns and realize more revenues on time. Contact center transformation Intelligent automation in the contact center can help improve customer satisfaction scores while increasing employee retention and providing a competitive advantage by reducing operating costs and greatly improving the digital citizen experience. View All Resources for Public Sector Take Me There Free the People Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters. Get Started Free Trial New to RPA? Intelligent RPA Automation FAQs Competitor Analysis Explore All Products Deployment Options Popular Links Free Trial Newsletter Sign Up Product Documentation Blue Prism Community Partner Portal About Us Leadership Team Careers and Culture Investors News Media Center Legal Privacy Policy Cookies Policy Terms of Service Anti-Slavery Policy © Blue Prism English ©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved. Cookies Preferences We use cookies to provide you with the best experience and to help us grow our business. 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