Solutions Products Resources Company Sign in The most impactful KPIs are conversational Benchmark and monitor marketing, sales, and customer care KPIs in real time. Optimize your operations and gauge the impact of your Conversational Cloud investment. Request demo Capture every conversion Quantify the top-line impact from your Conversational Cloud investment. With Conversation Analytics, it's easy to identify conversations that convert to sales along with their average order value. And for offline businesses, tracking lead conversion is seamless. Cultivate first-class customer care Performance Optimizer™ is an intuitive dashboard that tracks performance against internal targets and industry benchmarks, while providing actionable insights and recommendations for fast, data-driven decision making. Performance Optimizer is underpinned by LivePerson’s proprietary 4E Framework™, which helps brands gain a deep understanding of operational efficiency, effort, effectiveness, and consumer emotion to optimize conversational experiences. 01 Track agent Efficiency Efficiency is determined by agent productivity and occupancy, which is a measure of hours logged into platform, number of conversations handled, and closed conversations per login hour (CCPLH) among others. Leverage conversational data across your entire business The Conversational Cloud includes a number of reporting and data APIs that allow you to integrate data from conversational interactions with CRM, business intelligence, and other systems. LivePerson Functions Conversation Analytics is just one component of the Conversational Cloud Intent Manager Configure, detect, and analyze consumer intents in real time. Learn more Conversation Builder Easily build automated conversation flows with our comprehensive and intuitive point-and-click interface. Learn more Conversation Manager Supervise and manage all bots and human agents across your business in one centralized platform. Learn more Solutions By role Sales + Marketing Customer care By company size Enterprise SMB By partner type BPOs Solution providers Digital agencies By industry Retail Banking DeFi Telecom Government Travel Insurance Education Automotive By service Marketplaces Managed services C-19 Testing Program Products Conversational AI Intent Manager AI Annotator Conversation Builder Conversation Manager Conversation Orchestrator Conversation Analytics Functions Proactive Messaging Social Messaging Conversation Channels Web Messaging App Messaging Voice to Messaging Email SMS Apple Business Chat Google RBM Google's Business Messages WhatsApp Facebook Instagram Twitter LINE WeChat Resources Success stories Guides and reports In the news Webinars Blog Knowledge Center Developer Center LivePerson Institute EqualAI C-19 Testing Program Company About us Careers Investor Relations Press Room Security Media kit © 2021 LivePerson, Inc. All rights reserved. Copyright • Corporate Governance • Privacy Policy • Terms of use • GDPR We use cookies 🍪 By clicking “Accept All Cookies,” you agree we can store cookies on your device to help personalize site content, analyze traffic and assist in our marketing to provide the best possible user experience. To find out more, read our cookie policy. Accept All Cookies Cookies Settings