WE EXTEND THE RETURN PERIOD UNTIL 10/01/2022, FOR PURCHASES MADE BETWEEN 20/11/2021 AND 10/12/2021. RETURN POLICY WE EXTEND THE RETURN PERIOD UNTIL 10/01/2022 - FOR PURCHASES MADE BETWEEN 20/11/2021 AND 10/12/2021. DISTRIBUTIONS CALZADOS BANYOLES, S.L. ("CASTAÑER") ACCEPTS THE RETURN OF ITS PRODUCTS WITHIN A MAXIMUM PERIOD OF THIRTY (30) CALENDAR DAYS FROM THE DATE OF PURCHASE OF THE PRODUCT. FOR THE RETURN TO BE ACCEPTED, THE PRODUCT MUST BE IN THE SAME CONDITION IN WHICH IT WAS RECEIVED. THE CUSTOMER MUST SEND THE PRODUCT IN THE SAME BOX OR IN PACKAGING SIMILAR TO THE ORIGINAL. IF THE PRODUCT IS NOT SENT WITH THE ORIGINAL PACKAGING AND THIS SUFFERS DAMAGE, CASTAÑER WILL NOT BE RESPONSIBLE FOR SUCH DAMAGE AND THEREFORE WILL NOT VALIDATE THE RETURN. FOR THIS PURPOSE, THE CLIENT SHALL FOLLOW THE PROCEDURE SET OUT IN THIS POLICY AND, ACCORDINGLY, SHALL: REQUEST THE REFUND THROUGH THE PAGE ENABLED FOR THIS PURPOSE AND FOLLOW THE STEPS THAT THE PLATFORM WILL ASK YOU. YOU WILL RECEIVE AN EMAIL WITH DETAILED INSTRUCTIONS ON HOW TO PRINT YOUR RETURN LABEL IF NECESSARY AS WELL AS INSTRUCTIONS ON HOW TO PROCEED WITH THE RETURN. FILL IN THE CORRESPONDING INFORMATION TO COMPLETE THE APPLICATION. IMPORTANT IT IS COMPULSORY TO INSERT THE DELIVERY NOTE RECEIVED INSIDE THE PACKAGING DULY COMPLETED INSIDE THE RETURN BOX IN ORDER TO PROCEED WITH THE RETURN. CASTAÑER RESERVES THE RIGHT NOT TO ACCEPT RETURNS WITHOUT DOCUMENTATION. IN THE EVENT THAT THE CUSTOMER PREFERS TO PROCEED TO THE RETURN ON THEIR OWN, YOU MUST FOLLOW THE SAME STEPS ABOVE AND SEND THE PRODUCT TO THE FOLLOWING ADDRESS: CASTAÑER C/ MAS RIERA, S/N 17820 BANYOLES (GIRONA) TO EXCHANGE AN ITEM, IT WILL BE NECESSARY TO RETURN THE ITEM TO BE EXCHANGED AND, SUBSEQUENTLY, ONCE THE RELEVANT ECONOMIC REIMBURSEMENT HAS BEEN RECEIVED, THE CUSTOMER MAY PLACE A NEW ORDER. THE RATES OF THE ITEMS MAY VARY IN PERIODS OF SALES OR PROMOTIONS. EXCHANGES WILL BE SUBJECT TO INVENTORY AVAILABILITY AT THE TIME OF THE NEW PURCHASE. WHEN MAKING THE RETURN, WILL ALWAYS BE REFUNDED THE AMOUNT PAID ON THE DAY OF PURCHASE FOR THE ITEM ON THE PAYMENT METHOD USED FOR THE PURCHASE. IF YOU WANT TO MAKE AN EXCHANGE AND A NEW PURCHASE IS GENERATED, THE AMOUNT TO BE PAID WILL BE THE RATE IN EFFECT ON THE DAY OF THE NEW ORDER. ONCE CASTAÑER RECEIVES THE ITEM TO BE RETURNED, IT WILL BE VALIDATED AND, WHERE APPROPRIATE, THE RELEVANT REFUND WILL BE MADE WITHIN 7 WORKING DAYS. THE ECONOMIC AMOUNT WILL BE TRANSFERRED TO THE SAME PAYMENT METHOD WITH WHICH THE PURCHASE WAS MADE. THE DEADLINE FOR THE ECONOMIC REFUND TO BE EFFECTIVE WILL DEPEND ON THE DESTINATION BANK, WE RECOMMEND THAT YOU CONTACT THE CORRESPONDING BANK FOR MORE INFORMATION. INFORMATION ON CUSTOMS CHARGES IN THE EVENT THAT THE RETURN OF THE ORDER HAS COSTS FOR CUSTOMS CLEARANCE, THESE WILL BE BORNE IN FULL BY CASTAÑER. FOR ANY QUERIES REGARDING THE RETURNS PROCEDURE, THE CUSTOMER MAY CONTACT CASTAÑER BY E-MAIL AT CUSTOMERCARE@CASTANER.COM. INSTAGRAM FACEBOOK YOUTUBE CURRENCY EUROPE ENGLISH COMPANY HERITAGE CASTAÑER ATELIER CASTAÑER WORK WITH US FRANCHISES SHOPS CONTACT TERMS OF SERVICE REFUND POLICY ONLINE STORE GENERAL CONDITIONS TERMS OF USE PRIVACY POLICY COOKIES POLICY SHIPPING POLICY RETURN POLICY FAQ SIZE GUIDE COVID-19 REQUEST YOUR REFUND SUBSCRIBE TO OUR NEWSLETTER GET THE LATEST NEWS ON TRENDS, PROMOTIONS AND MORE! SUBSCRIBE I HAVE READ AND ACCEPT THE CONDITIONS AND PRIVACY POLICY © CASTAÑER. ALL RIGHTS RESERVED.