Better Business Bureau® Set my location Menu Find Near US Search HomeVirginiaFairfaxComputer HardwareSiber Systems, Inc SharePrint Business Profile for Siber Systems, Inc Computer Hardware Multi Location Business Find locations At-a-glance Contact Information 3701 Pender Dr, Ste 400 Fairfax, VA 22030-6045 Get Directions http://www.siber.com (703) 218-1851 Want a quote from this business? Get a Quote Customer Reviews 3.5/5 Average of 2 Customer Reviews Read Reviews Start a Review Customer Complaints 9 complaints closed in last 3 years 2 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 2/26/2015 Years in Business: 26 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview Individual & Business Password Management Business Details This is a multi-location business.Need to find a different location? Location of This Business 3701 Pender Dr, Ste 400, Fairfax, VA 22030-6045 BBB File Opened: 3/28/2004 Years in Business: 26 Business Started: 3/14/1995 Business Started Locally: 3/14/1995 Business Incorporated: 3/22/1995 Accredited Since: 2/26/2015 Type of Entity: Corporation Alternate Business Name Roboform GoodSync Business Management Mr. Vadim Maslov, CEO Contact Information Principal Mr. Vadim Maslov, CEO Additional Contact Information Phone Numbers (877) 762-6367Other Phone (703) 890-0676Other Phone Email Addresses Email this BusinessTechnical Support Read More Business Details Customer Complaints 9 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Answered 07/11/2021 My complaint is that my request for a refund of my payment for Roboform is being ignored. On 7/11/21, I purchased Roboform password software online. Once installed, it caused my laptop to crash. I uninstalled and reinstalled twice. Again, my laptop crashed. I have not had this problem with other software. Therefore, I suspect that the problem is Roboform. I emailed a refund request to Roboform. I have not received a response. Considering that Roboform does not work as advertised, I would like a refund. Thank you,*************************…Read More Read 8 More Complaints Customer Reviews 2 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Tom H (2 stars) 08/10/2020 0 Stars for Support, 5 Stars for Product Bought GoodSync 9/26/2016: license advertised as "for all future updates" (which was my reason for purchase). June 30, 2020, tried to perform update, but could not because my license did not "qualify". Siber stated only licenses purchased after 10/01/2016 eligible for update to next version. Siber stated my license only good for one version update. This was FALSE ADVERTISING: "all future updates"; never stated only good for 1 version update; update capability unilaterally changed to only if original purchase made by an arbitrary date. I requested their help since I was 5 days shy of their arbitrary cutoff date. They refused. I stated that if I knew four years ago that Siber was going to impose a revision to "all future updates", I would have waited a week to make my original purchase. This request was denied. I had purchased 2 licenses, but now no longer wish to do business with a company like this. Requested refund of unused license. They refused, stating refund available only within 30 days of purchase. Siber Systems, Inc Response 08/12/2020 Hello Tom, Currently, your license is not valid for an upgrade to a new version. Your license covers all updates for version 10 of GoodSync only. It does not cover an upgrade to version 11. You can still use version 10 if you choose at no additional cost as long as you like. You can reinstall version 10 from here: Win: https://www.goodsync.com/download/GoodSync-v10-Setup.exe Mac: https://www.goodsync.com/download/goodsync-v10-mac.dmg A refund for a 4-year-old license is not possible at this point. All refunds must be requested within 30 days of purchase. Also, I am willing to upgrade your license for free for 1 year to GoodSync 11. Version 11 is a subscription license renewable every year. If you would like to upgrade to this option instead please let me know. Read 1 More Customer Review Business Categories open category: Computer Hardware Local BBB BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. 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