Visit our Covid-19 section for the latest updates to our services Chat to Customer Services Start search here... Search Site Button Home Cookies Information about cookies. What's a cookie? Cookies are small text files that are placed on your computer by websites that you visit. They're widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They don't have access to any files or information stored on your computer. Cookies allow websites to recognise a user's device and store information about the user's preferences or past actions. Why do we use cookies? Cookies make websites easier to use. We use cookies on a few areas of our website, which we've broken this down into sections below so you understand why they're being used. We use necessary cookies to make our site work. We would like to set optional analytics cookies to help improve our site. We won't set optional cookies unless you select the option to enable. One of the cookies (the ASP.Net session cookie) we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from the website but parts of the site won't work. The analytical cookies are used to collect information about how visitors use our website. We use the information to create reports and to help improve the website. The cookies collect information in a way that won't directly identify anyone and includes the following: Number of users to our website Type of device Operating system Screen resolution Google Analytics We use Google Analytics to show us how people found our site, how they explored it, and use this information to improve our website. We're unable to identify individuals through Google Analytics. We've also taken an additional step to maintaining your privacy by anonymising IP addresses that are picked up by Google Analytics. The information that we collect doesn't directly identify anyone. We've not enabled Google Analytics Advertising Features. To opt out of being tracked by Google Analytics across all websites, visit the Google Analytics opt-out browser add-on. YouTube We embed video content from our official YouTube channel using YouTube's privacy enhanced mode on our website. The video player may set cookies on your computer once you click on the YouTube video player, but won't store personally-identifiable cookie information for playbacks of embedded videos using the privacy enhanced mode. Social media We use Facebook and Twitter to keep our customers up to date with our latest news and events. Twitter uses cookie technology to collect additional website usage data and to improve their site and service. Cookies on our website Essential Cookies Purpose ASP.NET_SessionId Preserves the visitor's session state across page requests. clientvars Preserves the visitor's session state across page requests. mode Required for the website to function. ccConsentUser, analytics Used to remember you cookie preference settings. eId, api/1/r Required by our Live Chat software to function. Analytical Cookies _ga Registers a unique ID that's used to generate statistical data on how the visitor uses the website. _gat Used by Google Analytics to throttle request rate. _gid Registers a unique ID that's used to generate statistical data on how the visitor uses the website. Our cookie message When using our website you may see a pop up banner about cookies when you first visit. We store a setting in your browser so the browser knows you've seen it and not to show it again. You preferences will be stored for a period of 90 days and thereafter you'll be asked to restate your preferences. When we make a change to our cookies prior to the 90 day expiry term you'll also be asked to restate your preferences. How do I change my cookie settings? Cookie preferences can be changed at any time by selecting the cookie icon. You can then adjust the available slider to 'on' or 'off', then select 'save and close'. For your new setting to take effect you may need to refresh your page. Alternatively, most web browsers allow some form of control of most cookies though the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the About Cookies website. To find information relating to other browsers and find out further information, visit the browser developer's website: Google Chrome Microsoft Edge Mozilla Firefox Microsoft Internet Explorer Opera Apple Safari To find out more information about how we manage privacy and information rights read our privacy policy. Cookie preferences Necessary cookies Enable core functionality such as security, network management and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. Analytics cookies We'd like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our cookies page. Enable analytics cookies Disable analytics cookies Advertising cookies Our Facebook cookies track the actions taken on the website and the pages visited which is used to improve advertising performance. 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