translation missing: en.general.navigation.skip_to_content 0 Terms of service The offer and sale of all products on giomoretti.com are governed by the following General Conditions of Sale. The products purchased on giomoretti.com are sold directly by Bronx s.r.l. Single-member company with registered office in via Gesù 14, 20121 Milan, email address: info@giomoretti.com Bronx s.r.l. single-member company. 1. Execution of these conditions of sale 1.1 These General Conditions of Sale govern the offer, shipment and acceptance of purchase orders for products on giomoretti.com between users of the aforementioned sites and the Seller. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller present on giomoretti.com through links, banners or other hypertext links. It is up to the user to check the conditions of sale before placing orders and purchasing products and services from parties other than the Seller. Bronx s.r.l. Unipersonale company is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce operations between users of giomoretti.com and third parties. 1.2 The Seller uses the giomoretti.com site to offer products for sale and carry out its e-commerce activities exclusively towards its end users or "Consumers", that is any natural person acting for purposes unrelated to his commercial, entrepreneurial or professional. The Seller reserves the right not to accept order proposals received from users who are not "Consumers" or from any other person who does not comply with the relevant commercial policies. 2. Contract between Consumer and Seller 2.1 The reference language for signing the contract with the Seller is Italian. 2.2 Purchase requests from countries other than those indicated in the list of shipping countries cannot be accepted. 2.3 Consumers who intend to send a purchase order for one or more products on giomoretti.com must complete the electronic order form and transmit it electronically to the Seller following the online instructions to complete the purchase contract. 2.4 The order form contains a reference to these General Conditions of Sale, to the privacy policies, as well as a summary of the essential characteristics of each product ordered and the relative price, of the accepted payment methods and of the delivery methods of the purchased products. , shipping and delivery costs, conditions for the return. 2.5 Before proceeding with the purchase by sending the order form, the Consumer is required to carefully read the General Conditions of Sale and all legal documentation. We also encourage you to print, save or download a copy for your personal use. Before submitting the order form, the Consumer has the opportunity to verify the correctness of all the data entered. By sending the order form, the Consumer declares to have understood and accepted the contents of the same, as well as the General Conditions of Sale and Use, the Privacy Policy and the conditions for withdrawal. Failure to fully accept these contents will result in the cancellation of the order. 2.6 Product prices may be subject to revision. The Consumer is required to check the final price of each product before sending the relevant order form. 2.7 The Seller will receive the order form electronically and will verify the correctness of the data relating to the order before starting the purchase order process. 2.8 The acceptance of the order proposal by the Seller will take place when the Seller sends the interested party an email confirming the shipment of the order. 2.9 The order form will be archived for the period of time necessary to process the order and in any case within the terms provided by law. The Consumer can review their order in the online account (if previously registered). 2.10 The Seller reserves the right to ignore or cancel any incomplete or incorrect purchase orders, whose solvency is not sufficiently guaranteed or if the products are not available. In such cases, the Seller will send the Consumer an email informing him that the contract has not been completed, explaining the reasons. If the products presented on giomoretti.com are no longer available or on sale at the time of the last access to the site or the sending of the order form, the Seller is required to notify the Consumer, in a timely manner and in any case within 14 days starting from the day following that on which the order was sent to the Seller, the unavailability of the products ordered. In the event of the order being sent and payment made, the Seller undertakes to reimburse the relative amount, without any obligation to indemnify. 3. Characteristics of the goods for sale 3.1 The giomoretti.com site offers only authentic and top quality branded products. These products are purchased directly from selected fashion houses, manufacturers and retailers. 3.2 The basic characteristics of the products presented on giomoretti.com are available on the specific page of each product. Please note that product images and colors may not exactly match actual garments due to the internet browser or monitor used 4. Payments 4.1 The methods of payment for the products purchased and the related shipping and delivery costs are indicated in the order form and form an integral part of these Conditions of Sale. 4.2 In case of payment by credit card, the financial information (for example, the credit / debit card number or the expiration date) will be transmitted in encrypted form to the providers of remote electronic payment services, without third parties being able to in any way access such information. Furthermore, such information will not be used by the Seller except to complete the procedures relating to the purchase for which it was provided and to issue the relative refund in the event of returning the products, following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police any fraud detected on giomoretti.com. The amount for the purchase of products and shipping costs, as indicated in the order form, will be charged at the time of purchase or shipment, according to the selected payment methods. The Consumer can also pay via PayPal or bank transfer. 4.3 The currency of the transaction will depend on the country of destination and will be clearly indicated in the order form. 5. Shipping and delivery of products Products ordered on giomoretti.com will be shipped via DHL courier with Express service. Delivery times are calculated based on working days and do not include national or local holidays. Delivery costs are clearly indicated in the online order form, before the conclusion of the purchase contract. You can complete the order process only if the shipment is destined for one of the countries listed in the delivery countries menu. If the country of delivery is not listed, it is not possible to complete the order process as no shipments are made to that country. If you change the shipping country during the order process, the shopping cart is automatically emptied and you will need to select the products again on the website of the correct country. There may be remote or particular places to which DHL cannot ship; any limitations based on the delivery address will be communicated to the interested parties. For some countries, the Consumer will have to pay any duties and / or taxes at the time of delivery; these amounts cannot be calculated before the order. It is the Consumer's responsibility to inquire and check with the local authorities / courier for any additional amount on the total order. 6. Right of withdrawal 6.1 In accordance with the Consumer Code, the Consumer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the day of receipt of the products purchased on giomoretti.com. At the moment it is not possible to make any exchange of the items. To change an item, a new order must be placed. 6.2 To withdraw from the contract, the Consumer must proceed as follows: make sure that all the following conditions have been met (6.6); contact customer service at customercare@giomoretti.com to receive the Return Authorization Code; once the authorization code has been received, the withdrawal from the contract will be considered exercised and the return must be sent to the Seller within ten (10) working days from receipt of the goods; deliver the package to the courier in the manner indicated in the following paragraphs. 6.3 The costs of returning the purchased goods are charged to the buyer. 6.4 If the Consumer decides to use the prepaid and pre-filled DHL label provided by the Seller, he will not have to pay any costs for the direct return of the purchased products. The Seller will retain a lump sum (as a return charge) from the refund of the product or products returned, equal to the shipping costs of the original order. 6.5 If the Consumer decides to use a carrier other than that indicated by the Seller, he will have to pay the costs of returning the purchased products himself. In this case, any loss or damage to the products during transport will be borne by him. 6.6 The Right of Withdrawal, including all the terms and methods described in the previous and following paragraphs, is understood to be exercised correctly if the following conditions are also fully met: the return authorization request must be sent to the Seller, by contacting Gio Moretti customer service, within fourteen (14) days of receipt of the products; the products must not have been used, worn, washed, damaged or modified in any way; the identification tag must still be attached to the products with the disposable seal which is an integral part of the product; the products must be returned in their original packaging and complete with any accessories or additional packaging; the returned products must be delivered to the courier within ten (10) days from the explicit confirmation of the return authorization by the Gio Moretti customer service (the authorization is considered confirmed only when the Return Authorization Code is received from the customer service , which will be indicated on the DHL return label). 6.7 Where the Right of Withdrawal is exercised according to the methods and terms indicated, the Seller undertakes to reimburse the payments already received for the purchase of the products in the manner and terms provided. The amounts will be repaid as soon as possible; in any case, once the correct execution of the return procedure has been verified, the Seller undertakes to activate the refund procedure within thirty (30) days from the date of arrival of the goods in the warehouse. 6.8 In the event of failure to comply with the methods and terms for exercising the right of withdrawal, as specified in these conditions of sale, the Consumer will not be entitled to obtain a refund of the amounts paid to the Seller; he may, however, at his own expense, request that the products be returned to him in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, as well as the sums already paid for the purchase of the same. 7. Refund times and methods 7.1 After the return of the products, the Seller will carry out all the necessary checks to verify the compliance of the products with the terms and conditions referred to in paragraph 6. In the event of a positive outcome of these checks, the Seller undertakes to send the Consumer an email confirming the acceptance of the returned products. 7.2 The refund will be credited exclusively to the same debit / credit card / PayPal account / bank account used for the original payments of the order. 7.3 The Seller specifies that the carrier for returning the products must be the same who made the delivery (DHL), so that, using the pre-printed label affixed to the package containing the products, the Consumer can return the products to the Seller without having to pay the shipping costs directly. According to the methods and terms provided for the right of withdrawal, this method allows the Seller to pay directly, on behalf of the Consumer, the costs of returning the purchased products, freeing him from any payment obligation towards the carrier. If the Consumer decides to use, for the return of the products, a carrier other than that indicated by the Seller, he will have to pay the necessary expenses himself and will also have to assume all responsibility for any loss or damage to the products during transport, according to the methods and terms provided for exercising the right of withdrawal. 8. Privacy 8.1 The Consumer can obtain information on the processing of personal data by accessing the Privacy Policy page. 8.2 It is possible to request further information in relation to the Privacy Policy by contacting customer service at the following email address: customercare@giomoretti.com 9. Applicable law and dispute resolution 9.1 The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 on the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects relating to electronic commerce. 10. Changes and Updates The General Conditions of Sale may be changed at any time, also in consideration of any legal changes. The new General Conditions of Sale take effect from the date of publication on the site. 11. Customer Assistance The Consumer can request any information from Gio Moretti customer service via the following email address: customercare@giomoretti.com Where we are Milan Via della Spiga, 4 Contacts Phone 02 7600 3186 Mail customercare@giomoretti.com Opening Hours MON - SAT 10.00-19.00 Sunday 11.00-13.30 - 14.30-19.00 English English SOCIAL LINKS Follow us on Social USER INFORMATION Search FAQ Terms and Conditions of Use Shipping Policy Return Policy Cookie policy Privacy Policy Copyright © 2021 GIO MORETTI Developed by Ensolab CONTATTI customercare@giomoretti.com Customer Service is at your disposal for questions about our products, to assist you in every step of your order or to request a return. bronx@legalmail.it BRONX SRL SOCIETÀ' UNIPERSONALE Via Gesù 14 20121 Milano piva 06778070158 cf 01294040132 NEWSLETTER SIGN UP RECEIVE A 15% DISCOUNT CODE ON YOUR FIRST PURCHASE, REGISTER NOW TO ACCESS PREVIEW PRESALES Read the privacy policy. English