Customer Portal Need Support? HOME SOLUTIONS CUSTOMER STORIES NEWS ABOUT CONTACT US Our contact centre solutions put your customers at the heart of your business – and you in control. HOW WE CAN HELP YOUR BUSINESS We understand how your customers want to interact with you. Our multichannel contact centre solutions give your customers more choice – and give your business increased visibility and flexibility. Latest release of Connect includes powerful new features for supervisors and managers Press Release: Intelecom adds enhanced chat facility to connect Putting social media at the heart of customer service SOLUTIONS Connect is designed to grow and flex around your business. Take only what you need, and add functionality over time. This lets you create the right contact centre for now – with true scalability for the future. CUSTOMER EXPERIENCE Multichannel, Cloud Contact Centre Solutions. INTELECOM CONNECT A Complete Contact Centre Solution in the Cloud. CONNECT CONTROL Advanced Contact Centre Management and Reporting CONTACT CENTRE INTEGRATION Highly flexible, custom made contact centre solutions WORKFORCE OPTIMISATION Capture and analyse your contact centre activities CUSTOMER STORIES Before we try to help our customers, we get to understand them. That's the common theme of our customer relationships. Utilities CAPITA GAS SAFE REGISTER We help Capita to provide a fast service that makes gas customers a top priority. e-Commerce FIGLEAVES.COM This online lingerie business uses Intelecom to deliver an exceptional customer experience. Food DOMINO’S PIZZA Our software helps this high street giant to deliver an uninterrupted service. Utilities AFFINITY WATER Our cloud-based solution improves customer satisfaction and meets regulatory targets. Leisure SCANDIC HOTELS Intelecom helps this leading hotel chain identify gaps in staffing and allocate resources efficiently Travel SCANDINAVIAN AIRLINES Intelecom delivers consistently high levels of service to SAS staff, customers and stakeholders. Education OXFORD BROOKES UNIVERSITY A leading UK university delivers critical information services to 19,000 students and 2,500 staff using Intelecom. NEWS Get the latest news. GO TO NEWS ARCHIVE > 17. SEP 2014 INTELECOM ACHIEVES ISO27001 STANDARD FOR INFORMATION SECURITY MANAGEMENT Intelecom achieves ISO27001 standard for Information Security Management Certification achieved as pressure mounts on cloud based solution providers to protect … Continued 11. JUN 2014 CCAAS AND VERINT WFO: A WINNING COMBINATION! CCaaS and Verint WFO: a winning combination! Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time … Continued 30. MAY 2014 END OF LIFE ANNOUNCEMENT Sonar Statistical reports will be decommissioned as of 09:00 (CET) on Monday 2nd June 2014. All existing Intelecom reports are now … Continued 22. MAY 2014 LYSE DELIVERS SOCIAL CUSTOMER SERVICE THROUGH INTELECOM’S MULITCHANNEL CONTACT CENTRE Norwegian industrial group Lyse has implemented Connect, Intelecom’s multi-channel contact centre solution, to respond to customer enquiries regardless of which … Continued 6. MAY 2014 LATEST RELEASE OF CONNECT INCLUDES NEW FEATURES FOR SUPERVISORS AND MANAGERS Intelecom adds Silent Monitoring and Enhanced Media Archive Functionality to Connect its Multichannel Cloud Contact Centre 5. FEB 2014 INTELECOM ADDS ENHANCED CHAT FUNCTIONALITY TO CONNECT Latest release of Connect includes improved handling of Chat to increase agent effectiveness and customer satisfaction in contact centres. 22. NOV 2013 OXFORD BROOKES UNIVERSITY SUCCESSFULLY DEPLOYS INTELECOM CONNECT Intelecom, a provider of cloud-based contact centre solutions, today announced that Oxford Brookes University has deployed its flagship product Connect … Continued 28. OCT 2013 INTELECOM ANNOUNCES EXTENSION OF ITS CONTACT CENTRE IN THE CLOUD SOLUTION WITH VERINT WORKFORCE OPTIMISATION TECHNOLOGY Customers to benefit from one integrated contact centre solution based on Intelecom Connect and Verint Impact 360 Software Offering is … Continued 28. OCT 2013 PREPARE YOUR CONTACT CENTRE FOR THIS WINTER As the clocks go back we are once again reminded that winter is most definitely with us as the country … Continued ABOUT US CAREERS Working with Intelecom is challenging and inspiring. Join us and help make Intelecom even more successful. WHO WE ARE We’re experts in multichannel contact centre solutions, delivered through cloud technology.. MANAGEMENT AND BOARD Management and Board Our board and senior management team have a wealth of experience in the technology and contact centre … Continued KEY FIGURES Our numbers give you an idea of how successful we are – gained through our absolute focus on helping our … Continued CONTACT US Need to get in touch? Start a live chat Need Support? YOUR NAME YOUR E-MAIL WHAT'S YOUR QUERY ABOUT? CLOSED We will call you back YOUR NAME YOUR PHONE NUMBER CLOSED Contact us by e-mail YOUR NAME YOUR EMAIL SUBJECT OF ENQUIRY Book a demo YOUR NAME YOUR EMAIL PRODUCT OF INTEREST --- Intelecom Connect Connect Control Contact Centre Integration Workforce Optimisation PREFERRED DATE REGISTERED ADDRESS Herschel House 58 Herschel Street Slough SL1 1PG Company Number: 4124967 POSTAL ADDRESS Intelecom UK Ltd 2-6 Boundary Row London SE1 8HP PHONE 0333 300 0066 OFFICE LOCATIONS GOOGLE MAPS PRIVACY POLICY ENGLISH ENGLISH (NO) NORWEGIAN SWEDISH