North America Where to Buy EN MENU Home Our Story Customer Bill of Rights Customer Bill of Rights Terms and Conditions Thank you for shopping. Please read the following Terms and Conditions carefully. Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Hazardous materials or flammable liquids are exempt from being returned. To complete your return, we require a receipt or proof of purchase to be emailed to customerservice@laticrete.com. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +1.203.393.0010, or customerservice@laticrete.com. Sale Items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@laticrete.com and send your item to: ATTN: Returns LATICRETE International, Inc. 4620 West 84th St. Building II, Suite 200 Indianapolis, IN 46268-3816, USA Shipping After sending your receipt or proof of purchase to customerservice@laticrete.com and receiving confirmation, ship your return to: ATTN: Returns LATICRETE International, Inc. 4620 West 84th St. Building II, Suite 200 Indianapolis, IN 46268-3816, USA You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Our Story Company Overview Leadership LATICRETE Worldwide Corporate Responsibility News & Media Careers Community and Social Privacy Statement Terms of Use Customer Bill of Rights One LATICRETE Park North Bethany, CT 06524-3423, USA 1.800.243.4788 +1.203.393.0010 OUR PRODUCTS Find a Product Find a Distributor Get Support and Downloads Request Product Information Request a Grout Sample View Catalogs and Brochures TOOLS Product Recommendation Tool Architectural Guidebook LEED Project Certification Assistant Floor Warming Room Design Tool Grout Selector Coverage Calculator ABOUT LATICRETE Our Story Company Overview Contact Us Events News and Media Careers In the Community LATICRETE Worldwide GET REAL TIME UPDATES FROM LATICRETE, RIGHT TO YOUR INBOX. STAY INFORMED Copyright © 2021 LATICRETE International, Inc. All trademarks shown are the intellectual properties of their respective owners. Terms of Use Privacy Policy Customer Bill of Rights Industry Links Sitemap THIS SITE IS SECURE Need help? We're here for you. x Call 1.800.243.4788 x1235 Email Us Accept We use cookies for analytics, and personalized content. Personal data will be processed according to the EU standard contractual clauses for the transfer of personal data and in compliance with the provisions of applicable law. By continuing to use this site, you agree to our use of cookies. Learn More