Companies Career Networks “Your nb” app OUR ELECTRICITY ENERGIZED AND SAFE > Private customers Business customers Market partner Customer portal current gas multimedia District heating Sewage More Arbitration Board Energy supply companies, metering point operators and metering service providers (companies) are obliged to report complaints from consumers within the meaning of Section 13 BGB (consumers), in particular regarding the conclusion of a contract or the quality of the company's services (consumer complaints), the connection to the supply network, the supply of energy and the Measurement of the energy concern, to be answered in the procedure according to § 111a EnWG within a period of four weeks from receipt by the company. Consumer complaints concerning the conclusion of a contract or the quality of the services should be addressed to: Neubrandenburger Stadtwerke GmbH, John-Schehr-Straße 1, 17033 Neubrandenburg, phone: 0395 3500-999, email: info@neu-sw.de . To settle disputes according to § 111 a EnWG, an arbitration procedure at the arbitration board Energie e. V. can be applied for. The prerequisite for this is that you have contacted our company and no mutually satisfactory solution has been found. Our company is entitled to participate in the arbitration procedure of the arbitration board Energie e. V. obliged. Arbitration Board Energy e. V. Friedrichstrasse 133 10117 Berlin Tel. 030 2757240-0 www.schlichtungstelle-energie.de info@schlichtungstelle-energie.de General information on consumer rights is available from the consumer service of the Federal Network Agency for the electricity and gas sector, Postfach 8001, 53105 Bonn, Telephone: 0 30-22 48 0-50 0, Fax: 0 30-22 48 0-3 23, E- Mail: verbraucherservice-energie@bnetza.de . service Explanations to the invoice Customer offices Report meter reading Change customer data Notify move Change discounts Solar system information Natural power Frequently asked questions Energy saving tips Electricity labeling Installer directory Arbitration Board Information subject to information Supplementary conditions Data communication form according to § 54 MsbG Primary care: General prices General prices (from 01/01/2022) additional Information General prices (network area E.DIS) General prices (network area E.DIS) (from 01.01.2022) Regulations: connection Grundversorgung Unsere Auszeichnungen neu.sw auf YouTube neu.sw auf Instagram neu.sw auf Facebook Neubrandenburger Stadtwerke GmbH John-Schehr-Straße 1 17033 Neubrandenburg Kundenbüro Neubrandenburg Marien-Carrée Termin reservieren Servicepunkt Friedland Hinter dem Rathaus 1 Öffnungszeiten Kontakt Tel. 0800 3500-800 Rückruf anfordern 24h-Entstörungshotline 0395 3500-111 info@neu-sw.de Impressum Datenschutz Barrierefreiheit Cookies are small text files that are saved by your browser and are used to make our website more user-friendly, more effective and more secure. Cookies do not cause any damage to your computer. You can find an overview of the cookies used here . So that we can offer you the best possible online services, we recommend that you accept the placement of cookies in accordance with our data protection regulations . accept decline