SOCIAL RESPONSIBILITY Social responsibility is at the heart of Incap’s corporate culture and strategy. We emphasize well-being of our employees, and fair and ethical behavior towards all our stakeholders. We provide our employees equal opportunities and possibilities for further development. We also want to actively contribute to the sustainable development of our local communities. We are committed to full compliance with applicable national and international laws and regulations, including the UN Universal Declaration of Human Rights, the UN Global Compact, the International Labour Organization (ILO), the Declaration on Fundamental Principles and Rights at Work and OECD’s Guidelines for Multinational Enterprises. In 2020, 100% of our workers in Estonia and Slovakia were covered by Occupational Health and Safety management system certified according to the ISO 45001 Standard. Our target is to certify also the Indian and UK factory operations during 2021. Ethical practices, fair treatment and equal opportunities Our commitment to ethics and fair practices is a crucial foundation for our responsibility towards all our stakeholders. Our ethical principles ensure fair and equal treatment for employees, suppliers and allows us to meet the increasing requirements of our customers and investors. Our ethical principles and practices are outlined in Incap’s Code of Conduct. A group-wide Code of Conduct covering all group companies and employees was introduced in 2020. To ensure that Incap’s ethical principles are adhered to and to highlight the importance of fair treatment and conditions, our target is to ensure that all Incap’s employees receive Code of Conduct training during 2021. Similar training will be arranged for new employees and the Code of Conduct and ethical principles will be emphasized through continuous communication. Furthermore, the Supplier Code of Conduct outlines the ethical practices expected from Incap’s suppliers and Incap’s Whistleblowing service offers a channel for employees and other stakeholders to highlight ethical concerns regarding Incap’s operations. As part of Incap’s support and respect for human rights, the company has also implemented a Conflict Mineral Policy. Incap is committed to ensuring that its products and processes do not contain Conflict Minerals as defined by EU’s Conflict Minerals Regulation and Section 1502 of the US Dodd-Frank Act regarding Conflict Minerals. OUR MOST FUNDAMENTAL ETHICAL PRINCIPLES: º We respect people and human rights. º We do not use forced or child labour. º We do not tolerate any kind of harassment or bullying. º We promote equal opportunities and diversity. º We respect freedom of engagement. Our central themes of business ethics focus on avoidance of conflict of interest, protection of intellectual property and assets, confidentiality, personal data and privacy, fair competition, zero-tolerance for corruption and bribery, prevention of money-laundering as well as transparency and trust through communication. In 2020, there were no reported incidents of violation of the above-mentioned laws, regulations or principles. Health, safety and well-being of our employees We strive to provide a healthy and safe workplace for all employees and take adequate steps to prevent accidents and injury to health. Well-being at work increases employee satisfaction and provides added value to our business. As an employer we and our supervisors are responsible for the health and safety of the workplace. All employees are also expected to take responsibility of their own safety and the safety of their co-workers by understanding the health and safety risks in their daily work and reporting all incidents, near miss cases, or health and safety risks. Employees should make sure they are fit for work and to comply with the local health and safety laws and regulations and our Operational Health and Safety Policy. Our health and safety target is zero injuries. To measure the motivation and well-being of our employees, we conduct regular Employee satisfaction surveys at all our factories. As part of the integration work of the recently acquired UK and Slovakian entities, Incap is aligning the employee surveys to gauge employee work satisfaction and well-being. During 2020 and the COVID-19 pandemic, we distributed 1 200 grocery kits to people in need in the surrounding villages of our factory in India. Our central themes of business ethics focus on avoidance of conflict of interest, protection of intellectual property and assets, confidentiality, personal data and privacy, fair competition, zero-tolerance for corruption and bribery, prevention of money-laundering as well as transparency and trust through communication. In 2020, there were no reported incidents of violation of the above-mentioned laws, regulations or principles. Training and development opportunities and family friendliness Providing development opportunities and supporting a sound balance between work and family life ensure motivation, resilience, productivity and innovative thinking of our employees. As a whole, these are key drivers of Incap’s culture, strategy implementation and success. Incap arranges a broad range of training opportunities for its employees ranging from introductory training to process improvement and management related training. Introductory training covers e.g. Code of Conduct, rules, health and safety training and quality management system related training. Moreover, we provide product training and repeated health and safety training including fire training. More specific training includes topics such as Six sigma, 5s, vocational skills, such as IPC and other training required by certification standards. A significant part of the training takes place on-the-job, but employees are also encouraged to take courses and attend seminars outside of the company. Incap’s training programme takes into account local training requirements and opportunities which may differ quite substantially across the geographies where Incap operates. Our culture supports a sound balance between work and family life and takes into consideration different stages of life. Family-friendly practices are adapted to local customs and requirements. Family-friendliness may include for instance flexible arrangements regarding work and working hours and opportunity to take parental leave. In some countries our employees are offered an extended health insurance that covers family members in addition to full-time medical doctor and nurses available for employees at the factory. By organising events for our employees and their families we also want to support the wellbeing of our employees and their families. Incap’s family-friendly programme has been advanced in particular in Estonia where Incap has been awarded by the Estonian ministry of social affairs with golden label of family-friendly company. In order to receive the label, companies chosen for the programme go through an 18-month development program, during which they are evaluated and consulted on creating family-friendly opportunities and environment in their companies. Supporting local societies We are committed to being a responsible partner in the communities where we operate. In addition to meeting local laws and regulations concerning our operations, we want to consider the needs of our local stakeholder groups and actively contribute to the sustainable development of the societies where we operate. The support we provide to our local communities varies and is very much dependent on local circumstances. All local initiatives and participation in programs and projects must be in line with our core values, mission and strategy. We regularly invite the local communities and neighbors to open-door events at our factories where the locals get to learn about Incap as a neighbor and Incap gets to interact with the local community. 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