HOME SERVICES PRODUCTS CONTACTS Home > Services Services Our customer service takes care of all the company's activities (correspondence, requests, order management and confirmations, etc ...) and manages each order with relative confirmation by fax or e-mail and corresponding delivery time. Delivery times vary according to company indications, articles and in any case are defined in advance during the order confirmation phase. Our front officeoffers assistance to customers for every need relating to logistics and delivery times. In the event that the delivery date cannot be met, the customer will be promptly notified. The customer can contact the front office or customer service to find out the progress of his order and its delivery at any time. Home delivery is our service and is offered to our customers according to a customer care policy as an added benefit. Delivery in 24 hours from the customer's request. Deliveries with Kanban system or stock replenishment systemas they are consumed. Prerequisites for the use of the kanban are repetitive production and standardization of materials that do not have to require long delivery times. To confirm the initial order and the customer's program, we can plan the procurement of materials in real time with a minimum stock defined by the customer, avoiding warehouse stocks and the resulting costs. A company with no inventory does not want problems in its logistics system, problems that would create a lack of available inventory. This means that the relationship between the company and the supplier is very important. Deliveries with just in time stock management systemwhich minimizes times, processes and limitations of the production phases. In practice, it is a question of coordinating times and quantities of materials with their delivery and availability when they are to be used. Deliveries with Push system (sales in stock from consignment) or to manage processes in advance of customer needs. Push management is, on the other hand, characterized by an advance in the production of materials using forecasts. Typically these products require longer production times. Prerequisites for using the Push system are the customer's forecasts with half-yearly or annual programs. Via Sandro Pertini, 4 / C - 41039 San Possidonio (MO), Emilia Romagna Part. VAT / Tax Code: 03058240361 - REA MO354415 - cap. soc. € 10,000.00 fully paid Tel: 0535.38222 - Fax: 0535.417297