Home Solutions Customers Resources About us Join us Contact Viadialog Publication What will the contact centre of tomorrow look like? Used by agents and customers alike, the home office continues to revolutionise the world of customer relations... READ MORE The decisive challenges of telework for companies The Covid-19 health crisis has brought new and unexpected constraints. What are the challenges of teleworking for contact centres? READ MORE The irresistible emergence of IVR in English Conversational AI is a guarantee of improved working conditions for teleconsultants! READ MORE The obsolescence of old IVRs The DTMF voice server is tending to disappear. Thus, the implementation of a conversational assistant is a key lever for customer relations! READ MORE The Web Call Back: a powerful tool to help... After realising that a call generated via a Click To Call can go unanswered, the Web Call Back was born. Discover the potential of this technique and READ MORE Self-care: towards the augmented customer and colla... As a source of spontaneous information for customers, self-care allows contact centres to be considerably relieved of their workload. READ MORE Why make customer experience a key element in the... In a society where consumers are constantly able to provide feedback, providing a quality customer experience has a multitude of positive spin-offs. READ MORE Omnichannelity a new necessity for the... Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of READ MORE IRCAM 2021 - ViaDialog - David Guennec IRCAM 2021 - ViaDialog - David Guennec Speech title : Towards helpful, customer-specific Text-To-Speech synthesis Speech abstract : The topic of automatic speech synthesis has READ MORE 1 2 … 5 Search Recent articles What will the contact centre of tomorrow look like? November 25, 2021 The key issues of teleworking for contact centres November 17, 2021 The irresistible emergence of natural language IVR October 29, 2021 The obsolescence of old IVRs October 19, 2021 Web Call Back: a powerful tool for customer experience September 27, 2021 Find us on Solutions ViaFlow ViaSpeech ViaLeads ViaMotion ViaDialog Who are we? Our expertise Customers Join us Contact Contact us 152 Boulevard Pereire, 75017 - Paris - FRANCE +33 (0)1 83 77 31 00 2021 ViaDialog. All rights reserved. Legal Notice Cookies EN