Our response to recent gas market events A to Z About us Services Systems Change Resources News Calendar Help and support 3 Home About us Annual review Discover more about our activities and achievements over the last financial year ending 31 March. On page contents – Our annual review gives an update on our progress – Highlights of our Annual Review 2020/21 – Annual Review 2020/21 – Archive Our annual review gives an update on our progress Previously known as an annual report, our annual review looks back at the progress we've made against our strategy and business plan. Our annual review is published between July–September and provides you with a comprehensive update on our performance and activities. Highlights of our Annual Review 2020/21 It was a challenging year for the energy sector, as we continued to adjust to new ways of working posed by the pandemic. Xoserve splits into two companies We undertook a significant restructure on 1 March 2021, which saw Xoserve split into two separate companies: Xoserve – which retains its role as the Central Data Service Provider (CDSP) for the gas industry with accountability for delivery of the Data Services Contract (DSC) to customers Correla – which was created to be an independently owned business to fuel innovation in the energy market and will deliver services back to Xoserve through a commercial contract (Correla is financed through Northedge Capital LLP) Appointment of new CEO, Stephanie Ward We welcomed our new CEO, Stephanie Ward, to lead us as we focus our attention on contract management and independent assurance activities. We received our highest customer satisfaction score This year, Xoserve received its highest ever customer satisfaction score from the Institute of Customer Service (ICS). Our score increased by 7.9 points to 75, placing us above the (ICS) benchmark for customer service levels in the utilities sector. For more information about our Annual Review 2020/21, please email us. Annual Review 2020/21 Below, you can view and download a copy of our latest annual review. Archive Below is an archive of our previous annual reports. Our vision and strategy Business plan Annual review What we do Who we work with Information for gas consumers Our leadership team Accreditations and memberships Careers Governance Supplying services to Xoserve Your customer team Is this page useful? Yes No Cookie Control Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I AcceptI Do Not AcceptSettings