MENU B&amp;C speakers ENES Resources Warranty Return Material Form Warranty Limited Warranty The warranty on our professional loudspeaker products remains in effect for three (3) years from the date of the first consumer purchase. B&C Speakers protects the original owner and all subsequent owners so long as your product has been purchased directly from B&C Speakers SpA - Italy or from an authorized B&C distributor. The original and dated bill of sale is required whenever warranty service is required. Please, make this document available and complete a warranty claim form (below) before contacting us. B&C batch numbers (found on white sticker attached to each unit) and full description of the defect must be provided for each unit in question. If the batch code of the transducer is missing or illegible it will be considered un-warrantable. All implied warranties, including warranties of merchantability and fitness for particular purpose, are limited in duration to the length of this warranty. B&C Speakers’ liability is limited to the repair or replacement, at our option, of any defective product and doesn't include any incidental or consequential damages or shipping charges incurred to repair the product. This warranty gives you specific legal rights and you may also have other rights which vary, based on local requirements. Our warranty covers all defects in material and workmanship except: damage caused by accident, misuse, abuse, product modification or neglect, extreme weather exposure, or damage incurred during shipment; damage resulting from the performance of repairs by unauthorized B&C recone/repair centers; claims based upon any misrepresentation by the seller; any B&C Speaker product on which the date code/serial number has been defaced, modified or removed. OEM Products Please note that B&C Speakers standard warranty is not applicable for components that have been supplied to OEM manufacturers. As part of the agreement with our OEM partners, any warranty is extended to the OEM customer only, and not the end user. Most of our OEM customers offer their own warranties. B&C is not able to not provide information regarding which of our components are used in a specific OEM manufacturers product. If you require service parts for a B&C component that was supplied to an OEM manufacturer, please contact the OEM manufacturer directly. Warranty Coverage Guide To simplify the warranty process, we have provided a Warranty Coverage Guide to indicate what is an acceptable warranty issue and what is not. Based on our experience we have addressed a wide range of potential issues in order to describe the reason for the failure and where the responsibility lies. Download the Warranty Coverage Guide below for more details. Return Authorization Form This form should only be used by companies that have purchased components directly from B&C Speakers. End users and manufacturers who have purchased B&C products through a retailer or distributor, or as a component in an OEM Manufacturer's product should consult their local supplier or OEM Manufacturer for warranty assistance. All goods requiring Warranty Service must be returned to B&C Speakers for evaluation and repair/replacement. If you need to return products to B&C Speakers (or one of our authorized distributors), you must complete the "Return Material Form" to request a Return Authorization. This can be done using an On-Line Return Material Form, or you can download the Return Material Form below and fax / email this to us. Purchase date and other details must also be provided as indicated on the form. B&C Speakers reserves the right to evaluate all the requests and accept or deny the return of the goods on the basis of the information contained in the Return Material Form. B&C batch numbers (found on white sticker attached to each unit) and full description of the defect must be provided for each unit in question. If the batch code of the transducer is missing or illegible it will be considered un-warrantable. B&C Speakers is not responsible for freight charges involved with warranty service. For more information please contact us at the addresses below: B&C Speakers S.p.A. Attn: Customer Service Department Via Poggiomoro 1, località Vallina Bagno a Ripoli (Firenze), Italy Tel. # +39-55-65721 e-mail:service@bcspeakers.com USA & Canada only: B&C Speakers NA LLC Attn: Customer Service Department 220 West Parkway Unit 11 Pompton Plains, NJ 07444 Tel.: +1 973 248 0955 Fax: +1 973 248 0956 e-mail:info.usa@bcspeakers.com Associated documents Warranty Coverage Return Material Form (download form) Investor Center Credits Copyright Title Privacy Policy P.IVA/VAT 01398890481 PRODUCTS NEWS & PRESS ABOUT B&C RESOURCES DISTRIBUTORS CONTACTS × Notice This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the cookie policy. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies.