This website uses cookies to allow you, as a visitor, to access various functions and features. Learn more about our privacy policy. Help links ABOUT QMATIC BECOME A QMATIC PARTNER CONTACT CHOOSE YOUR LANGUAGE Huvudnavigering Sectors Customer journey management Solutions Products Discover Qmatic The Qmatic blog KEEPING THE WORLD IN GO! Technological solutions and information for a memorable and fluid customer experience WATCH THE VIDEO SCHEDULE A DEMONSTRATION FINANCE Build lasting relationships with your customers and optimize your business with integrated mobile, online, on-premise and self-service platforms. PUBLIC SECTOR Speed up and simplify the citizen journey with integrated online and on-site technology platforms, as well as self-service products. HEALTH Promote contact between staff and patients in a pleasant environment, with reliable management of appointments, communications and feedback data. TRADE Build customer loyalty and increase your profits with online, mobile and on-premise channels, knowledgeable experts, and tailored customer experience solutions. Companies that use Qmatic have the proof 32% Improved staff productivity Known commercial bank 51% Délai de rotation des patients plus rapide Chaîne de laboratoire d'analyses sanguines 66% Réduction du temps de traitement Un conseil municipal de grande ville 26% Augmentation du volume des ventes de contrats Opérateur de télécommunications/sans fil international Le système nº 1 de gestion de l'expérience client Qmatic est le leader mondial de la gestion de l'expérience client. C'est d'ailleurs nous qui avons inventé ce concept en 1981 et, depuis lors, nous n'avons eu de cesse de proposer des solutions technologiques innovantes de classe mondiale, de nature à offrir une expérience réjouissante aux clients, aux patients, aux citoyens ainsi qu'aux employés qui les accompagnent. CRÉEZ UNE EXPÉRIENCE CLIENT FABULEUSE ! Qmatic rassemble tout La qualité de votre parcours client a un impact sur tous les aspects de votre entreprise. Les techniciens de Qmatic ont intégré solutions logicielles, matérielles et analytiques pour créer des expériences remarquables dès le premier point de contact et faire bouger votre monde. VOICI COMMENT NOUS PROCÉDONS Infos Qmatic élargit sa couverture internationale en reprenant l’entreprise PresaCity 11 août 2016 14:00 A partir d’aujourd’hui Qmatic fournit ses services et son assistance directement à plus de 350 installations des clients de PresaCity en Belgique et au Luxembourg. Lire la suite Qmatic, en partenariat avec StickyBeat lance Myfunwait, la première application jeu mobile pour la gestion des files d'attente 17 novembre 2015 09:53 L'application est gratuite et disponible sur App Store et Google Play Lire la suite Qmatic present au Paris Retail Week le 21-23 septembre 2015 15 septembre 2015 14:28 Qmatic sera présent au Paris Retail Week, le premier rendez-vous Européen du commerce en ligne et en point de vente. Cet événement, inédit en Europe, rassemble pour la première fois deux salons : E-Commerce Paris et Digital (in)Store by Equipmag. Lire la suite Voir toutes les infos Qmatic Blog Are you Successfully Removing Experience Gaps from Your Omnichannel Retail Journey? 21 octobre As recently as 2014, leading analysts including Forrester, Accenture, IDC, Ipsos MediaCT, Sterling Brands and Google Think were building a case for the omnichannel model.[1] It was considered a competitive advantage that most retailers were unable to leverage. It has rapidly evolved from being something that only ‘sophisticated’ retailers pursued to something most retailers today recognize as vital to their business. Your Path to Success is Paved with Customer Journey Intelligence 13 octobre Throughout recent history, many efforts have been made to understand what people consider to be ‘fair’ when it comes to the process of pursuing and waiting for the service they need from a provider. Adrian Swinscoe is a consultant, researcher, economist, and former teacher who – like Qmatic – cares deeply about helping organizations provide the greatest possible experience for their customers and teams. He has written extensively on the human experience element of queuing and the customer journey. In this 2016 Forbes piece, he observes (rightly) that organizations can not take a “purely rational and efficiency based approach as this ignores the emotional impact of any new queuing system.” He shares a few examples of companies that focused too much on things like perceived fairness in the waiting time, placing monetary value on the freedom to wait for service out of line, or compensating people for giving up their spot in a queue. See all Tweets by @qmatic À PROPOS DE QMATIC Devenez partenaire Qmatic Find the nearest Qmatic partner The Qmatic blog SECTORS Trade Public sector Health Finance SOLUTIONS Business Technology PRODUCTS Self-service kiosks Display / signage screen CUSTOMER JOURNEY MANAGEMENT Discovery of the customer journey Orchestra Solo DISCOVER QMATIC Qmatic support Main sectors of activity Global ecosystem Contact QMATIC KEEPING THE WORLD IN GO! Qmatic is the global leader in technological knowledge and solutions for the customer journey. We help organizations seamlessly integrate their online and on-premise touchpoints. The result ? Experiences that improve your business, support your employees, delight customers, patients and clients and move the world!