··· Software Service Request Submit a Software Service Request We are here to help! Shortly after you click [SUBMIT NEW SERVICE REQUEST], you will receive a verification that your request has been received. At this point, the Service Request workflow has been put into motion and your request has entered the queue of our system. When your Software Service Request is picked up for action, one or both of the following actions will take place: You will receive an email with your Service Ticket Number or phone call from our Service Center to further discuss the issue, troubleshoot the issue, and discuss best course of action going forward. If you have subscribed to our Depot Service, the agreed upon process within your contract has been initiated. If you prefer to talk with someone directly or submit your Service Request over the phone, feel free to contact us at 1-800-733-0010. Lowry Solutions Service Options Did you know that Lowry Solutions has Managed Services & Support options designed to maximize up-time, minimize hassle, and increase the operational efficiency of your business? Today’s enterprise relies heavily on its infrastructure of mobile devices, barcode, and RFID solutions. When these devices and systems aren’t functioning properly, your business is out of business. That’s why Lowry Solutions offers a full spectrum of services from simple break-fix, to comprehensive end-to-end support. Click the button below to learn more about our Managed Services & Support options. Service & Support Options New Software Service Request Submission Form Software Information Software Type* Click & select software platform Please select the software you require service for: Software Version Contact Information Name* First Last Email* Phone* For US and Canada customers please use domestic format. For example: (111) 111-1111. International customers please use long format: For example: +49 22 2222 2222. Company Name* Location of Software Incident Information Severity* Low – Performance is degraded but still operating Medium – Inadequate performance with potential negative impact to business High – Performance is causing major work stoppage Enhancement Please select the severity type and use the “Problem Description” below. Please Describe the Problem/Enhancment* File Attachment: Drop files here or Select files Accepted file types: jpg, png, jpeg, pdf, txt, Max. file size: 10 MB. Please upload a screenshot of any error messages, broken parts, damage, etc. Please note: The ONLY file formats accepted are .jpg, .png, .jpeg, .pdf, .txt. Latest Blogs 7 WAYS TO MAKE LABELING LESS MANUAL WHEN YOU’RE UNDERSTAFFED 11/22/2021 THREE WAYS TO PREPARE YOUR RETAIL WAREHOUSE AND DISTRIBUTION CENTER TEAMS FOR THE HOLIDAY SEASON 11/17/2021 +1 833-710-0307 +1 810-229-7200 9420 Maltby Road Brighton, MI 48116 Useful Links Request a Quote Service Requests Request Status Lookup Get Service Contract Quote Disclosures Industries Government Manufacturing Warehouse and Distribution Transportation & Logistics Healthcare Retail Shop Now Catalog Label Printers Printheads Barcode Scanners Labels & Supplies Return Policy About Us Contact Us About Careers Partners Resources © All Rights Reserved 2021. Privacy Policy