End User FAQs End User FAQs App and Cloud: ProControl+ and PyronixCloud Following an activation, when I tap the ‘Playback’ button why do I get an error saying ‘Playback not found’? I have moved into a property that has a Pyronix App panel. Can I transfer this system to my own account? I need to renew my panel subscription, it’s registered to my installers account and I can’t contact them. How do I renew my PyronixCloud subscription? Why am I not receiving push notifications? Why can’t I register the panel to my PyronixCloud account? How do I find my Cloud Password? How do I find my System ID? ProControl+ says the panel is not polling, what does this mean? What is my ‘User Code’ for ProControl+? I have lost or forgotten my app password I can’t contact my installer and I want to renew my subscription, what can I do? General Questions How do I use a Wireless Arming Station? What does ‘Wireless Mismatch’ mean? I have moved into a property that has a Pyronix App panel. Can I transfer this system to my own account? Can I use the Pyronix ProControl+ App to control my system? What products does Pyronix offer? HomeControl2.0 My app says that there is a fault on an area and I can’t arm it, what can I do? How do I find my app password? Why can’t I bypass a zone in HomeControl2.0? Why don’t I get notified when I leave my geofence? Can I receive notifications whilst connected to the system? How many users can be set up on the app at one time? Why I don’t get notifications on my app after I changed my Wi-Fi router? How do I add another user to the app? Wi-Fi signal shows 10 on the control panel but HomeControl2.0 still will not connect, why? How much memory does the app take up? Is video verification available on HomeControl2.0? Can I add my cameras to the app? How many systems can be added to HomeControl2.0? Does the app need to be open to receive push notifications? What version of Android is required? What version of iOS is required? How do I set up Geofencing? How do I connect my panel to the Wi-Fi network? Where do I find my system ID? How do I find my app password? What is my user code? Can I save my user code and app password in the app and use biometrics to log in? How do I migrate from HomeControl+ to HomeControl2.0? What other features do I get compared with HomeControl+? Maintenance and Support Can I set my alarm system at night? Can I be notified when my system is set or unset? How do I silence alarms? How long do batteries last in Enforcer wireless devices? How long does the external alarm sounder ring for? Do I really need one? I have pets – will the system still work? What happens in the event of a power cut? Product Faults Why is the keypad not reading proximity tags? What can cause false alarms with movement detectors? What can cause false alarms with smoke detectors? Product Specification What is the advantage of having wireless smoke detectors connected to my security system? System General How do I use a Wireless Arming Station? I need to renew my panel subscription, it’s registered to my installers account and I can’t contact them. Can I use the Pyronix ProControl+ App to control my system? Why is the keypad not reading proximity tags? How can I omit an input? Why can’t I delete a User Code/Fob using the Master Manager Code? How do I find an installer of Pyronix products? Can I disable/enable the display backlight on my keypad? Can I get a discount on my home insurance if I have a security system fitted? How can I change the time and date on my system? How can I unset my system without a tag/fob? How do I change my user code? How reliable are wireless security systems? Is it necessary to have my security system maintained? Can my system notify me when my children arrive home from school? How do I know when the batteries in my devices need replacing? Stay up to date with the latest products and news from Pyronix REGISTER Social? Follow us on… Products Help & Support Software About us / History Careers PyronixCloud News Events Contact Us Product Compliance Pyronix Guarantee Privacy Policy Cookie Policy Modern Slavery Policy Website Terms & Conditions Terms and Conditions of Sales WEEE Directive Lithium batteries Tax Strategy Pyronix’ statement: COVID-19 Pyronix Limited, Secure House, Braithwell Way, Hellaby, Rotherham, S66 8QY, United Kingdom Get Directions T: +44 (0)1709 700 100 F: +44 (0)1709 701 042 © 1986-2021 Pyronix Ltd This site uses cookies: Find out more. Okay, thanks