Iowa Regional Utilities Association Contact Us Office Hours 7:30 am - 4:00 pm Monday through Friday Headquarters 1351 Iowa Speedway Drive Newton, IA 50208 Phone: (641) 792-7011 Toll Free: 800-400-6066 Fax: (641) 792-6982 Email: info@irua.net Please Note: Email is typically responded to within 1-2 business days. Please do not use email for emergencies. Branch Office Grundy Center 205 C Avenue Grundy Center, IA 50638 Phone: (319) 824-5920 After Hours Customer Service IRUA provides service 24 hours a day, seven days a week. After regular business hours (Monday - Friday 7:30 AM – 4:00 PM), calls will be taken by IRUA's answering service. When calling, please provide the name on account, account number, property address or location, and phone number to help us ensure a timely response. Please do not use email for an emergency - email is only responded to during normal business hours. Emergency situations such as a water main leak or water outage will be responded to by IRUA's on-call personnel immediately. Non-emergency phone and email messages will be responded to by office staff the next business day. Contact by Email Please Note: Email is typically responded to within 1-2 business days. Please do not use email for emergencies. Please complete the information below. Your Name* Email Address* Your Account Number Service Address* Message* Enter the code shown:* (*) Mandatory field Important Announcements See our home page for outage information. To verify and/or update your contact information for planned or emergency outages - please click on the link below or call 1-800-400-6066 during business hours. For more detailed information regarding SwiftReach - Swift911 - click here. Online Payment Options Online Bill Pay Powered by: ACI Payments, Inc. **Please note: Clicking on link above will direct you to the ACI Payments, Inc.® website. Privacy Policy Contact Information Toll Free: 800-400-6066 Office Hours: Monday-Friday 7:30 am - 4:00 p.m. Click for more © Copyright 2017 Iowa Regional Utilities Association, All Rights Reserved This Institution is an Equal Opportunity Provider and Employer Designed and hosted by Iowa Solutions