SHOW HOME NOW OPEN AT COMMISSIONERS QUAY - BOOK YOUR APPOINTMENT HERE CUSTOMER CARE WE HAVE CREATED AN EASY TO FOLLOW GUIDE FOR REPORTING ANY ISSUES YOU MAY HAVE WITH YOUR NEW HOME. PLEASE CLICK THE DOWNLOAD BUTTON BELOW. IN AN EMERGENCY PLEASE CONTACT: 01670 528442 EMAIL: CUSTOMERCARE@ASCENT-HOMES.CO.UK SO WHAT IS CLASSED AS AN EMERGENCY? • Complete failure of the heating system • Complete failure of the hot water system or both heating and hot water* • A water leak which cannot be contained • Complete failure of the electrics * • Blocked Drains • Lock not working on a ground floor door • Alarm system not working • Roof leaks – if this is caused by storm damage please call your building insurance company in the first instance ** * Before reporting an Emergency please ensure the issue is not due to a local power cut or gas failure. ** Please Note that Health & Safety regulations prevent anyone working on a roof during adverse weather conditions or in darkness. DOWNLOAD NHBC CHECKMATE HOMECONTACTNEWSLAND REQUIRED COOKIES & PRIVACY POLICY TERMS & CONDITIONS We use cookies to help us improve, promote, and protect our services. By continuing to use the site, you agree to our cookie policy.

SHOW HOME NOW OPEN AT COMMISSIONERS QUAY - BOOK YOUR APPOINTMENT HERE NHBC BY PARTNERING WITH NHBC, OUR HOMEBUYERS CAN HAVE EXTRA CONFIDENCE IN THE PROPERTY AND SERVICE THEY RECEIVE FROM ASCENT HOMES. NHBC HAS BEEN WORKING WITH THE HOUSE-BUILDING INDUSTRY FOR MORE THAN 75 YEARS. AS AN NHBC REGISTERED DEVELOPER, ASCENT HOMES IS ABLE TO OFFER BUILDMARK ON THE MAJORITY OF ITS PROPERTIES*, PROVIDING BUYERS WITH THE TECHNICAL SUPPORT OF THE UK'S LEADING BUILDER REGISTRATION SCHEME, WARRANTY AND INSURANCE PROVIDER. BY PARTNERING WITH NHBC, OUR HOMEBUYERS CAN HAVE EXTRA CONFIDENCE IN THE PROPERTY AND SERVICE THEY RECEIVE FROM ASCENT HOMES. Buildmark is the name of our 10 year warranty and insurance cover for newly-built or newly-converted private homes. Whilst we strive to ensure problems don't arise, you can be confident that should anything unexpected occur, Ascent Homes and NHBC have you covered. Trust with lenders - Many mortgage lenders will only lend on properties that have this type of cover. Buildmark is recognised and trusted by lenders. Cover for the first two years after completion - Ascent is responsible for putting right certain damage and defects. You also have access to NHBC's resolution service and NHBC Guarantee should you need. Cover for parts of the home in years three to ten of ownership - NHBC provides insurance to cover the cost of putting right physical damage in specified areas of your home such as damage to floors, staircases, roofs, drains, windows and doors NHBC CHECKMATE HOMECONTACTNEWSLAND REQUIRED COOKIES & PRIVACY POLICY TERMS & CONDITIONS We use cookies to help us improve, promote, and protect our services. By continuing to use the site, you agree to our cookie policy.