DirectLine Telephone Banking Our toll free number gives you access to your banking information 24 hours a day, 7 days a week, 365 days a year. Simply dial 1 (800) 530-8554 for the most updated information on file. DirectLine Telephone Banking Whether you are at home, at the gym, out shopping, or at the office, you can check your balance or transfer funds between your accounts by simply calling 1 (800) 530-8554. Helpful Hints Have your account numbers available for the accounts you wish to access. Your initial personal identification number (PIN) is the last four digits of your Social Security Number. For commercial customers, please use the last four digits of your taxpayer identification number (TIN or EIN). For your security, please change your pin number upon initial access to DirectLine. When obtaining loan information, please locate the account number on your payment coupon. The last eight digits represent your borrower number and the first five digits represent your loan note number. If you are locked out of DirectLine or need additional assistance, please contact our Customer Support Center at (270) 982-4TCB (4822) Monday through Thursday from 8:00 AM until 5:00 PM EST and Friday from 8:00 AM until 6:00 PM EST. VISA® and Verified by VISA® are registered trademarks of VISA®. All rights reserved. To report a lost or stolen VISA® Credit, Debit or ATM Card during banking hours, call the Customer Support Center at (270) 982-4TCB (4822). To report a lost or stolen VISA® Credit, Debit or ATM Card during non-banking hours, please call (270) 982-4TCB (4822) and follow the prompts. Customer Support Center: (270) 982-4TCB (4822) SUBMIT A SECURE MESSAGE TO CUSTOMER SUPPORT The Cecilian Bank Routing Number: 083904631 Loan Originator NMLS Number: 409707 © 2021 The Cecilian Bank | Sitemap