Log in to Update+ 01489 660 300 HOME ABOUT US PBA THE PROCESS CLIENT FEEDBACK FAQS HOME / FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS PPI DEADLINE - 29TH AUGUST 2019 Can I still make a PPI complaint now the deadline has passed? Can I still claim for Plevin? Can I still refer my claim to FOS now the deadline has passed? Can I still recommend a friend? Is this the end of mis-selling complaints? Who set the PPI deadline and why? What happens now the deadline has passed? Was the deadline a good idea? GENERAL INFORMATION What is PPI? What is PBA? Is there a deadline in place to make a PBA complaint? Can I recommend a friend to make a PBA complaint? What do I get for recommending a friend? Will making a claim harm my credit? Will making a claim affect my relationship with my bank? STARTING A CLAIM How long will my investigation take? Is it complicated? What if I’m no longer in contact with a joint account holder? What should I do if I don’t have my bank account number? What is an LOA? What will I find in my PBA pack? RETURNING THE PACK Where do I send my pack? What happens after I return my pack? WHILST THE INVESTIGATION IS UNDERWAY What kind of evidence do you need for proof of name or address? What kind of evidence do you need for proof of account or proof of PPI? Why are you asking for proof of PPI? What is a certified copy? Why am I being asked for account numbers? Why am I being asked to sign another LOA? How can I keep updated on my claims? How do I register for Update+? What is a PPIQ? Do I have to speak directly to the lender? What is a cold claim? APPEALING A REJECTION What happens if my PPI complaint is declined? What happens if my PBA complaint is declined? Who are FOS & FSCS? How long do FOS & FSCS cases take? GETTING A DECISION What if I’m not made an offer? How will I know if I’ve had an offer? When will I receive my PPI compensation? When will I receive my PBA compensation? Why has my claim been closed? INVOICING & FEES How much do you charge for investigating my PPI claims? How much do you charge for investigating my PBA claims? What is the CMC fee cap and what does it mean for me? Why do I pay tax on my compensation? How quickly do I have to pay you? How do I pay? Why am I receiving a second invoice for the same claim? SEARCH FAQS THE FAIR TRADE PRACTICE 3 WHITTLE AVENUE FAREHAM PO15 5SH T 01489 660300 CONSUMERS Blog FAQs Glossary Lenders The process COVID-19 Risk Assessment THE FAIR TRADE PRACTICE About us Contact us Client feedback Complaints procedure Cancellation form Equal Pay Act 2017 TERMS AND CONDITIONS Cookies Privacy notice Recommend a friend scheme Social media and marketing policy Terms and conditions MAKE A PAYMENT The Protection Specialist Limited trading as The Fair Trade Practice – Claims Specialist, authorised and regulated by the Financial Conduct Authority. Authorisation number FRN831254. Company registration number 06969129. Registered office 3 Whittle Avenue, Fareham, PO15 5SH. We record all telephone calls for training and monitoring purposes. Website by Oyster Design and Marketing WE USE COOKIES ON THIS SITE TO ENHANCE YOUR USER EXPERIENCE By clicking any link on this page you are giving your consent for us to set cookies. OK, I agree Tell me more