MENU Patient Portal The Patient Portal is a convenient way for you to securely communicate online with us. Through the portal you may request an appointment or a prescription refill, update your personal and medical history information, or send us a message. Most requests will be addressed within 24 hours Monday through Friday only. We will contact you with non-urgent test results or send you a message. You will have access to personal health information including medications, allergies, problem lists, and laboratory results. Your activation code is available in person from either office. You will be given a letter detailing the Patient Portal activation instructions. Due to privacy concerns, the portal is unavailable for patients age 14 through 17. Please click “Patient Portal” in the upper right hand corner of your screen to activate or log into your Portal Account. Please call 717-838-1301 ext. 2132 if you need assistance with your portal account. © 2021 LEBANON VALLEY FAMILY MEDICINE | SITE BY FEESER IT LVFM HIPAA POLICY

MENU Insurance We participate with many major insurance companies in addition to Medicare and Medicare Advantage Plans. Always bring your insurance identification card(s) to your appointment. Purposefully withholding insurance information is fraudulent. Please be sure to notify us of any changes to your insurance or personal information. Your provider will make decisions for your care based on the best treatment for you, not necessarily based on the coverage of your insurance plan. It is your responsibility to know what services are covered by your insurance. This includes laboratory tests, preventive services, prescriptions and deductible and co-payment amounts. Please be sure to tell your provider if you have insurance/ financial concerns. Although health insurance is intended to help patients meet the cost of medical service, financial responsibility rests with you. Co-payments are due at the time of service. In addition to the regular office visit charge, there may be an additional charge for services provided during regularly scheduled evening or weekend hours and during hours when the office is closed. For insurances we do not participate with, the patient is responsible for payment at the time of service. A detailed receipt will be given for you to submit to your insurance company for reimbursement. In the event of circumstances that prevent immediate payment of bills, we will work with you to create a payment plan. For patients who have chosen an insurance that requires prior approval, we request four working days to prepare referrals and request authorizations. Remember ALL referrals must be completed prior to appointments with a specialist. © 2021 LEBANON VALLEY FAMILY MEDICINE | SITE BY FEESER IT LVFM HIPAA POLICY