Home About Us Services Why Torque News Careers Contact Login Why Torque? We could talk at length about our values and how we deliver an exceptional service for our customers. But we’d rather they did it for us. “We have partnered successfully with Torque for a number of years now. Sweaty Betty is a fast-growing company, and so we require flexible logistical support to accommodate the changing needs of our business, especially in terms of increased volumes and markets. We have worked well with Torque to successfully set up new operations, such as handling new wholesale relationships in the US, shipping customer orders to the whole world, and addressing the changing duty regimes that we encounter. “As a premium active wear brand, we pride ourselves on the best customer experience, which requires accuracy of inventory and deliveries. I’m pleased to say Torque has fulfilled all these requirements and more, and has been and will continue to be an important partner in our growth story.” Andrew Merriman, CFO, Sweaty Betty In 2017 Torque began work with I Saw It First, a trend-led women’s fashion etailer. The online store, which takes a ‘catwalk to closet’ approach to its range, offers up the latest trends at affordable prices. “A priority for us as we moved into the UK was to contract out warehousing, pick, pack, despatch and returns processing to enable us to focus on our core business. A key objective was to find a fulfillment provider who could not only provide a quality service to our customers at the right cost, but also finding a partner who could integrate to our new systems and online store quickly. At the heart of our decision to award the contract to Torque were the people we met. From our first meeting, it was clear that the team at Torque not only understood fulfillment operations but displayed a hunger to understand our business, culture and values. It was this people element that set Torque above the other service providers we had discussions with. Over the last 8 months, the personal relationships that have developed between Torque and I Saw It First have been the bedrock of the great service we provide to customers.” Andrew Stevenson-Thorpe, Chief Technology Officer, I Saw It First “We spent nearly a year looking for the right warehouse and distribution centre. As a steadily growing brand, we wanted to make a considered choice of who to work with to support that and Torque stood out as the perfect partner. From making the transition in September to the smooth running of our biggest ever Christmas period, we haven’t been disappointed.” Hannah Grimes, E-Commerce Customer Experience Manager, Astrid & Miyu “Before selecting Torque we spoke to many of their existing customers – it became clear that in addition to Torque providing great service, they also went the extra mile and saw themselves as working as part of their client’s business, providing solutions to issues and challenges. We moved to Torque in October 2018 after a very difficult 9 months. We had a major job in terms of recovering some reputational damage in the UK and Germany resulting from poor customer service. Within a very short time the service levels that we had established with our own DC over 15 years have been recovered and our customers are seeing a much improved face of Zoggs when they receive their orders, from the packing accuracy, to the packaging and the paperwork. We live or die by our service to our customers, whether that be trade or direct to consumers.” Mark Hammersley, Zoggs, CEO “We decided to work with Torque because of their deep expertise in the apparel space and because they provide the flexibility a high growth business needs.” Grace Baker, Business Development Manager, Thread “Torque and Daxbourne Limited have been working together successfully for 8 years, with Torque providing warehousing, fulfilment, processing and freight services to us. The service they provide is second to none and confidently complements the excellent standards we have established for ourselves. Torque have become a valued extension of the Daxbourne team and we look forward to working with them for many more years.” Richard Lipton, Managing Director, Daxbourne “Torque has been a pivotal part to both the growth and evolution of M*Life. Torque has supported us from day one, memorably shipping customer orders in record time. What’s more, Torque has always made helpful suggestions as to how we can improve logistics and operations. Cut to present day, and we have an extremely smooth operation, and much of this is thanks to the team at Torque. We are very much looking forward to the future knowing Torque is reliable, organised and a pleasure to work with.” Emily Gill, Head of Sales, M*Life “We chose to partner with Torque for a combination of their transparent open book approach and their experience of managing businesses like ours. Football in retail is volatile and fluctuates based upon results. Torque are set up to support this volatility and this has meant Arsenal have continued to offer best in class service to their retail customers around the world. Torque are always willing to go the extra mile to deliver high levels of service, from details such as changing their operating hours to optimise the Arsenal business to offering personalisation for our products. We have a long standing successful relationship with Torque and have found them to be honest and trustworthy with high standards of employees in key management roles.” Duncan Pass, Head of Buying and Merchandising, Arsenal FC “Whilst looking at various options to outsource our warehouse and distribution operations, Torque stood out from the rest, demonstrating their ability to adapt to our ever changing business demands whilst being fully conscious of cost. Following a smooth transition I am confident that I have selected the right partner for Moss Bros Ltd” Stephen Boulter, Head of Logistics, Moss Bros. “As our business continues to grow, so too has our need for greater space and logistics resources. Torque have recently taken on our ecommerce operation, providing Crew with a full multi-channel logistics solution. We continue to have a strong partnership where Torque support us to a high standard, proving to be both flexible to our needs and cost effective. With the continued expansion of our business we are confident that Torque is the right partner for Crew.” Lindsay Smetham, Head of Logistics, Crew Clothing Company An award-winning brand who create affordable and beautiful fashion-led underwear and nightwear for women. “We chose Torque as we needed a flexible solution to support our fast growth both in the UK and internationally. A slick operation is critical to both our wholesale and e-commerce business and Torque have always been very committed to working with us to improve service and efficiencies.” Emily Bendell, CEO and Founder, Bluebella “Choosing to outsource The Fold’s fulfillment was a big decision, and we felt full confidence when we met the team at Torque and saw their facilities. Quality and service are of utmost importance to us, and they have proved themselves to be real garment experts. Our collection is handled and packaged beautifully and expertly, with care and attention to detail. They’ve been a helpful partner in getting us up and running, enabling The Fold to look ahead and scale our business.” Polly McMaster, CEO and Founder, The Fold “It was important to find a partner who shared our passion for great service – Torque fitted the bill perfectly. Their experience in the fashion sector is a massive advantage. We look forward to working with them to explore how we can expand our business online and in store while retaining that personal element.” Rupert Youngman, Director, Hush We have been partners with Torque for five years and they have supported our growth in terms of complexity and size in a variable market place. The passion and commitment exhibited to Gorilla Glue and O’Keeffe’s across all levels of the business has been honest and sincere. They are experienced in both import and export and deliver first class customer service levels to our varied customer base. They are willing to take new challenges and are open to changes and improvements with a professional approach to safety and quality. We are proud to bring visitors to Torque to demonstrate our capabilities and are fully supported in showcasing our values and brand image. We pride ourselves on Gorilla Glue being ‘100% Tough’ and Torque supports us 100%. Mark Rooney, Operations Director, Gorilla Glue Updates Fill in your details to receive occasional news updates from Torque, including news on our service offering, industry developments, and useful resources such as rates, customs information, trade agreements and Brexit. Please refer to our Privacy and Cookies Policy to see how we handle your information. SEND Links Torque takes its responsibilities very seriously. We are committed to following best practice in all areas of employment and corporate social responsibility. Find out more below. > Website Terms and Conditions > Modern Slavery Act > Gender Pay Gap > Environmental Statement > Privacy and Cookies Policy Conditions of Business > Purchasing Conditions > BIFA Terms and Conditions > UKWA Terms and Conditions Company Information Torque Retail Services Limited Registered in England No. 2797402. VAT Registration No. 607 0979 29 Torque Logistics Limited Registered in England No. 2625079. VAT Registration No. 545 7332 36 Registered Office: Wortley Moor Road, Wortley, Leeds, LS12 4JH Wortley Moor Road, Wortley, Leeds LS12 4JH +44 (0) 800 08555 10 If you have a sales enquiry or would like to speak to someone at Torque CONTACT US For a freight quotation click below FREIGHT QUOTATION Contact Us