English Contact Sales Log in Customer Support About Software Pricing Resources Get started free Free Help Desk & Ticketing Software Keep track of customer requests in one unified help desk so your team can stay organized, manage tickets, easily prioritize work, and find solutions for customers faster. Never Miss a Customer Issue With Ticketing and Help Desk Tools Resolve issues faster and exceed expectations with integrated help desk tools. Get started free See how HubSpot’s customer service software can help you turn customers into promoters. Log, organize, and keep track of tickets all in one place. As your customer base grows, it becomes easier to let customer issues slip through the cracks. Emails get lost, spreadsheets become unmanageable, and customers suffer. With HubSpot’s ticketing system, you can record, organize, and track all of your customers’ issues in one dashboard that’s accessible to your entire customer support team. You’ll never question the status of a ticket, where it is in the queue, or how long it took to get resolved. Then, keep track of key support metrics like agent response time, ticket volume, and more so you can effectively manage customer demand, coach your support team to be successful, and ultimately provide a better customer experience. Leverage a centralized help desk to automate tickets and add efficiency to your service teams. HubSpot’s ticketing tools include routing and automation features to create efficiencies so your team spends less time on help desk management and manual data entry, and more time helping customers succeed. When a customer fills out a form, sends an email, or reaches out through live chat, HubSpot can automatically create a ticket based on who it’s from and add the source of the message, and route it to the right person on your team for help. Prioritize requests so critical tickets get resolved faster. Any support team knows that not all customer support tickets are equally urgent. With HubSpot’s help desk tools, you can prioritize requests so your team can tackle the most critical issues first. Quickly assign owners and stages to individual tickets, and HubSpot will organize them into a personalized pipeline of work for each member of your team. Tickets also feature helpful information about customers' history, product details, service issues, and more so your team has all the right context to deliver helpful, personalized support to each and every customer — faster. Customer Service Software That Turns Customers Into Promoters Conversations Manage 1-to-1 customer communications at scale through a universal, collaborative, inbox that aggregates customer emails, chats, and more — and is accessible to your entire team. Tickets Log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location. Feedback Get a pulse on customer happiness, and deploy surveys to gather feedback that can be used to build a better customer experience. Automation & Routing Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team. Knowledge Base Turn your customers’ most frequently asked support questions and tickets into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines. Team Email Create team-wide email aliases that automatically turn incoming emails into tickets or get routed to your conversations dashboard. Live Chat Engage in contextual, personalized customer service conversations with your customers in real time on your website. Conversational Bots Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more. Reporting Measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more. Goals Report on metrics related to a specific customer goal, like ticket response time. Use goals to easily track and meet customer service level agreements (SLAs). What is a help desk? What makes HubSpot’s help desk popular? How much do HubSpot's help desk tools cost? How much time does it take to implement a help desk? Start turning customers into promoters with HubSpot’s help desk and ticketing software. Use HubSpot to delight customers with top-notch customer service. Get started free See how you can use Service Hub to build a modern customer support system. 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