Rogue Wave Software Is Now Part of Perforce Software Akana Gliffy HostAccess HydraExpress IMSL JRebel Klocwork OpenLogic PV-WAVE SourcePro Stingray TotalView Visualization XRebel Zend Rogue Wave Software was acquired by Minneapolis-based application software developer Perforce in 2019. For information and support on Rogue Wave products acquired by Perforce, click on the product of interest above. If you can't find what you need contact info@perforce.com. PRESS RELEASE EULA/SLA MAINTENANCE & SUPPORT POLICY Copyright © 2021 Perforce Software, Inc. All rights reserved. | Sitemap | Terms of Use | Privacy Policy Social menu Facebook Twitter Google+ LinkedIn YouTube RSS SEND FEEDBACK Perforce uses cookies to ensure the best experience on our website. By continuing to use this site you consent to our use of cookies. Learn more.

Linked Applications Spaces Help Log in Rogue Wave Technical Support Pages SPACE SHORTCUTS How-to articles (2) Troubleshooting articles (2) sidebar PAGE TREE Product Knowledgebase - Home Rogue Wave Product Lifecycle Rogue Wave Maintenance and Support Policies Rogue Wave Support General Knowledge How-to articles Troubleshooting articles My Supported Products How-to articles (2) Troubleshooting articles (2) Configure Space tools Pages Rogue Wave Support Center - Home Skip to end of banner Go to start of banner Rogue Wave Maintenance and Support Policies Overview These Maintenance and Support policies apply to Rogue Wave Software, Inc. (“Rogue Wave”) products, collectively or individually referred to as Product or Products. These Maintenance and Support policies are subject to change at Rogue Wave’s discretion; provided however, that material changes shall not take effect for supported licensees until the renewal of their Maintenance and Support period. Technical Support is provided by Rogue Wave’s Technical Support department (RWTS). Product licensees without current Maintenance and Support do not receive product Updates, Upgrades, maintenance releases, patches, product downloads for reinstallation, media replacements, telephone, e-mail or web-based assistance, or any other Rogue Wave Maintenance and Support services for those Products. Contents Include: Scope of Standard and Extended Support Escalation of Support Requests Terms of Maintenance and Support Target Resolution Response Times Severity Level Definitions To read the entire Rogue Wave Maintenance and Support Policy click on the icon below, If you have any questions regarding our support programs or policies, please contact us at support@roguewave.com. PDF supportpolicy Rogue Wave by Perforce © 2020 Perforce Software, Inc.