Returns & Uplifts It is always our aim to deliver industry leading Customer Service and our policy for returning and uplifting goods was created to help us continue to deliver exceptional service even when things go wrong, regardless of who’s to blame. We are dedicated to quality and food standards and consistently aim to match or exceed all those standards and regulations set out by all regulatory bodies. The best time to fix an issue will always be at the point of delivery while our Driver is present and can make the necessary adjustments to your invoice, this means any credit due will be expedited to you within 48 hours. The aim of our policy is To speed up and automate the processing and accuracy of any credits that are due To control quality issues ensuring products are correctly quarantined and controlled To reduce the loss & waste of product To comply with all statutory Food Safety regulations To comply with Company accreditation bodies At point of delivery Your driver will deliver the goods to your nominated area and mark any shortages on the docket for you Within this current delivery all goods must be inspected, upon inspection if you have any products you wish to return for whatever reason, simply pass them to the driver who will mark the invoice accordingly When you sign the invoice it will be to confirm the good condition of the goods received by you and you have accepted due diligence of goods from this point Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations and other product control quality issues, products are not returnable except at time of delivery. Quality Product quality issues between point of delivery and product Use By date will be dealt with separately. These issues must be reported through the following email address: quality@lynasfoodservice.com detailing the following key information: Product name and product code Nature of the quality issue Delivery date Use by date This will then enable an uplift decision to be made where the arranged uplift will be recorded on our system and printed out on the invoice to advise the driver to collect from the customer. All uplifts must be sent back with their original packaging. At Lynas Foodservice we take pride in the quality of our products and are committed to supplying all our customers with safe, high quality product at all times. CONTACTABOUTCAREERSORDER ONLINE Why Lynas Our Customers Our Products Our Service Our Specialists Our Shows Ideas Lab About How To Order About Us The Big 5 The Promo Collection 2021 Collection Margin Calculator Our Brands Causeway Prime Lynas Food Outlet Chefs’ Selections Kitchenmaster Catering Essentials Lynas Online Policies Privacy Returns & Uplifts Labelling & Allergens Suppliers Food Safety Modern Slavery Act Lynas Foodservice Loughanhill Industrial Estate, Gateside Road, Coleraine, BT52 2NR © 2019 Lynas Foodservice. All Rights Reserved. By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively. OK