For more info call 01732 756464|info@coldrumgroup.co.uk Privacy Notice This is the privacy notice of Coldrum Group Limited, the owner of the site is Chris Sambridge. In this document, “we”, “our”, or “us” refer to Coldrum Group Limited. Introduction 1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. 2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately. 3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. 4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. 5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). 6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org 7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. Information we process with your consent We are committed to keeping you informed of your rights under the General Data Protection Regulation (GDPR), we take the security of personal data seriously and to provide you with how we use your personal data. We only collect personal data on our website if it is provided by you via a contact form or we receive an email/correspondence directly from you, this may include your name, email address, telephone number, home and/or business address. If you contact us, we may keep a record of that correspondence. Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at info@coldrumgroup.co.uk. However, if you do so, you may not be able to use our website or our services further. Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to: • whether the same objective could be achieved through other means • whether processing (or not processing) might cause you harm • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so For example, we may process your data on this basis for the purposes of: • record-keeping for the proper and necessary administration of our business • responding to unsolicited communication from you to which we believe you would expect a response • protecting and asserting the legal rights of any party • insuring against or obtaining professional advice that is required to manage business risk • protecting your interests where we believe we have a duty to do so Sending a message to our business When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. As mentioned above, we keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. Cookies Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways: • to track how you use our website • to record whether you have seen specific messages we display on our website • to record your answers to surveys and questionnaires on our site while you complete them • to record the conversation thread during a live chat with our support team We provide more information about the cookies we use in our cookie policy. Access to your personal information At any time you may review or update personally identifiable information that we hold about you. To obtain a copy of any information that is not provided on our website you may send us a request at info@coldrumgroup.co.uk. After receiving the request, we will provide you with the information within 30 days. Removal of your information If you wish us to remove personally identifiable information from our website, you may contact us at info@coldrumgroup.co.uk. This may limit the service we can provide to you. Verification of your information When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information. How you can complain If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@coldrumgroup.co.uk. Retention period for personal data Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: • to provide you with the services you have requested; • to comply with other law, including for the period demanded by our tax authorities; • to support a claim or defence in court. Compliance with the law Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you. However, ultimately it is your choice as to whether you wish to use our website. External links Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Adverts and sponsored links This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Social media platforms Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Shortened links in social media This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses]. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links. Review of this privacy policy We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us. Registered Office: Kings Lodge London Road, West Kingsdown, Sevenoaks, Kent, UK, TN15 6AR © 2021 Coldrum Group Ltd | All Rights Reserved | Privacy Policy | Cookie Policy | Web Design by Cove Design Studio