How we are doing You are here: Home / About us / How we are doing How we are doing We want to tell you how we are doing against the HCA regulatory standards and the targets we set for ourselves. Every quarter we will give you a range of information about our performance over that time. Highlights Here’s a selection of highlights from our performance between April 2021 and June 2021. If you’d like to see a more in-depth overview of our quarterly customer survey, Touchpoint, please follow the link below. Touchpoint results Complaints, compliments and your views Between April 2021 and June 2021, we received 156 complaints, which led to us putting 11 service improvements in place. Alongside this, 25 compliments were logged. We continue to use Viewpoint to gather the opinions of our residents and use them to help us form and improve services. Want to get involved? We currently have vacancies on our Customer Complaints Panel. If you are interested in joining the panel please email Elaine Warwick or call us on 0330 100 0272. For more information on our Compliments and Complaints process, please follow the link below. Compliments and complaints Your opinion matters Your views are always welcome here. If you’ve found this information interesting and would like to comment on bpha’s targets and how we meet them, please get in touch. Get in touch What to find out more? Download our booklet. PDF, 590KB Reports Group Report and Financial Statements Year ended March 2021 PDF, 3MB Customer Service Commitment PDF, 785KB Our Customer Annual Report 2020 Online Links Liability insurance Privacy policy Accessibility Modern Slavery Act Statement Site map Contact us Employee area Proud to be Bushmead Homes Building quality residential developments in central England. Visit bushmeadhomes.co.uk or call: 01234 791169. Domovo Matching people with affordable homes, right across the centre of the UK. Visit domovohomes.co.uk or call: 01234 674070. Help to Buy bpha is the Help to Buy Agent for the Midlands and London. For more information visit www.helptobuyagent2.org.uk or call 03333 214 044. Copyright © 2021 bpha Limited. All rights reserved. Bedford Heights, Manton Lane, Bedford, MK41 7BJ. Authorised and regulated by the Financial Conduct Authority Cookie Policy bpha Privacy Notice Terms of use By continuing to browse the site, you are agreeing to our use of cookies. OKLearn more Last modified: September 22, 2021 at 11:29 am Live Chat (Closed)