COVID-19 INFORMATION (844) 969-3923 HOME ABOUT COVERAGE SERVICES UPDATES JOIN US CONTACT OUR HISTORY IS NOT ONLY ABOUT OUR PAST, BUT OUR FUTURE. Engineering Excellence was founded in 1979 with a focus of providing commercial clients excellent customer service, reducing total cost of ownership, and building long term relationships. Over four decades later we have become a trusted partner and a national industry-leading provider of commercial HVAC-R services. Today, Engineering Excellence provides national HVAC-R coverage in the US and Canada including Alaska and Hawaii. We have self-performing HVAC technicians as well as a network of 500+ mechanical contracting service providers delivering nationwide HVAC unit replacements, maintenance, service, audits and energy consulting. We work with our clients directly and through 3rd party management software, such as Service Channel, fmPilot, Corrigo, SAP Ariba, and more. DEDICATED SUPPORT: Engineering Excellence National Service Center serves clients nationwide, regionally, and locally with facilities management around the clock, everyday! Our Customer Service and Accounts teams are ready to deliver quick and expert support with our in-house call center, Project Management team, Service Management team, and our Account Management team. Our in-house teams update critical data in real time, including relevant updates and options for expediting repairs and in managing the day to day operations. Our call center combines leading edge software technology with an entire team of knowledgeable customer service specialists to promptly dispatch our certified technicians. We incorporate call scripting to avoid unnecessary trips and to manage your “not to exceed (NTE)” limits, and keeping budgets under control. If repairs look to exceed your NTE limit, our dedicated quote team will provide detailed proposals for approval. We work with 3rd party management software, such as Service Channel, fmPilot, Corrigo, SAP Ariba, and more. Fast response and service keep your equipment running, restore comfort, reduce your facility management costs and help you make informed decisions. OUR TECHNICIANS MAKE THE DIFFERENCE Engineering Excellence focuses on acquiring, retaining, and developing knowledgeable and expert field service technicians. Our leadership team knows the value of our customer facing service teams and pays special attention to ensuring that our technicians are qualified, experienced, and prepared for every service call. Our goal is to provide a variety of learning tools that coincide with career development plans to enhance technicians skills and contribute to future success and career satisfaction. We provide live classes at our training facility, on the job mentoring, OEM training, safety training, and online HVAC technical training. We guarantee our technicians have the latest tools, diagnostic equipment, and client specific information to ensure the highest quality of service with safety and expert care. Engineering Excellence invests in technology to maintain efficient communication, technician incentive programs, and safety allowances. To become one of our valued service technicians, click here ›› LEADERSHIP Our leadership team focuses on creating strong partnerships and getting the customer results. Our goal is to ensure our clients are informed, and running efficiently, so they can manage their business. With over 100 years of combined experience, we are the experts in facilities maintenance. BOB FLYNN VICE PRESIDENT AND GENERAL MANAGER RICK GIARDINA CONTROLLER CHRISTOPHER J. PAPP VICE PRESIDENT OF NATIONAL ACCOUNTS STACEY HECKEL SENIOR DIRECTOR MARKETING & BUSINESS DEVELOPMENT MONIQUE EPPS DIRECTOR OF CONTACT CENTER OPERATIONS GARY NEWMAN SENIOR SERVICE MANAGER & SAFETY DIRECTOR MANDEE MAXEY SENIOR ACCOUNT MANAGER STEVE FERGUSON SENIOR PROJECT MANAGER MICHAEL SCOTT SELF-PERFORM OPERATIONS MANAGER CHRIS KIDWELL OPERATIONS SUPPORT MANAGER TARA BOZE SELF-PERFORM OPERATIONS MANAGER CYNDI MOORE BILLING & SPECIAL SERVICES MANAGER MELISSA D. BARGER HUMAN RESOURCES & FIELD OPERATIONS SUPPORT MANAGER BILL HATHAWAY NATIONAL OPERATIONS MANAGER CONTACT US (844) 969-3923 4360 Glendale Milford Road, Cincinnati, OH 45242 Sales (844) 969-3923 | Service (800) 540-6707 | Fax (877) 224-6306 © 2020 Engineering Excellence All Rights Reserved | web design by eWebDesignz