GOV.GG Compliments, comments and complaints Compliments, comments and complaints As part of our Customer Charter, we are committed to providing a high quality service to all of our customers. We also promise to provide you with the opportunity to give feedback and be heard so we can use your experiences to continuously improve the services we deliver. If you have received excellent service from one of our teams or think that we could do something better, please use this form to let us know your feedback. Despite our best endeavours, sometimes we make mistakes and we are sorry if you feel that something has gone wrong or if you are disappointed with the service that you have received. If you fill out and send the form below, it will be will be received by the Communications team and directed to the officer that is best placed to respond. It will be dealt with according to the procedure of the Committee responsible. You will receive an acknowledgement as soon as possible (and within 10 working days). A copy is also received by the Data & Analysis team as a back up and so that anonymised information on the volumes of forms submitted can be monitored. For information, we have an Unacceptable Actions and Behaviours Policy. This is designed to protect the organisation and its ability to provide services to Islanders from unreasonable behaviour i.e. the small number of cases where complaints constitute the abuse of States Members, our staff or our processes. Your name* Your email address or telephone number* What type of feedback is this? * Please select Comment Compliment Complaint Your feedback* Upload a document (optional) The States of Guernsey will process any personal data that you provide, via this online form, in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017. Further information about how your personal data is processed by the States of Guernsey can be found here. Was this page helpful? Yes No Somewhat Follow us on social media Accessibility Sitemap Privacy Terms and Conditions Access to Public Information Contact Us A-Z