Telephone Services AP&T provides the quality and reliability you would expect for basic telephone service combined with a comprehensive set of calling features and voice messaging. Please Contact Us at your local office to discuss pricing. Lifeline and Link-Up Program Info Line Extension Policy Info Custom Calling Features Depending on service location, AP&T can provide a variety of calling features available individually upon request through your local office. Call Forwarding Call Waiting Cancel Call Waiting Speed Calling 8 Speed Calling 30 Three Way Calling Anonymous Call Rejection Anonymous Call Blocking Call Trace Last Call Return Selective Call Acceptance Selective Call Rejection Selective Call Forwarding Caller ID (Calling Number Delivery) Voice Messaging With E-mail Notification Whether at home or as a business owner, you wouldn’t think of not returning an important call, much less one that may generate revenue. So why trust your important messages to a cell phone that may be out of range or battery power? Or worse, a piece of equipment that may malfunction, doesn’t take messages while you’re on the other line and stops working altogether if the lights go out? For just $2.00 a month, AP&T’s new enhanced Voice Messaging eliminates the need for an answering machine, taking all of your calls while you’re busy on other lines, and even continuing to work if the power is out! PLUS our e-mail notification feature allows you to have your Voicemail delivered to your e-mail as well….simply click and listen! Voice Messaging Guide Telephone Repair Services Prior to making contact with AP&T for assistance with your telephone service, these steps can help you determine why your phone isn’t working: Check to see if all your telephones are hung up. Perform a visual inspection of all exposed wiring and connections for damage or loose connections. When there is more than one outlet, check each instrument at each outlet to determine if proper operation can be obtained from any outlet. If proper operation is obtained from any outlet, the trouble has been isolated to an instrument or house wiring. In order to isolate jack or house wiring problems, simply move a working telephone to each outlet in the house to determine which location is causing the trouble. Network Interface (NID) may have been installed where your telephone service wire comes into your premise. This test point is there to assist in isolating your wiring trouble from the telephone company’s trouble. Follow these steps to test your service at the Network Interface Device (NID) Telephone Service Backup Power Disclosure Please review the following documentation to understand how your telephone service will work in the event of a power outage. Telephone Service Characteristics AP&T telephone service has been typically provided over copper local loop facilities and as we work toward providing service over fiber optic facilities there are some safety elements that we felt were necessary to disclose. Copper fed telephone service does not require electricity in order to use the service. Fiber fed telephone service is dependent upon electricity due to the use of an Optical Network Terminal (ONT) which derives its power from the customer premises electrical supply. During the transition from copper to fiber telephone facilities, AP&T is installing a backup power unit free of charge that will allow telephone service to function during a power outage for an estimated 4 hours of standby time and 1 hour of talk time. Customer Responsibilities As a customer, you are responsible for maintaining a backup power unit in order to use your telephone service and retain the ability to connect to 911 emergency services during a power outage. Confirm that any backup power source is correctly installed. Periodically check the indicators on your backup power source to to make sure that it is properly charged and functioning. The backup power unit should only be used to power the Optical Network Terminal (ONT) to support telephone use. Properly store your backup power source, do not subject it to rough handling or excessive temperatures or otherwise subject it to abuse. If you purchase a backup power source on your own, verify that it is compatible with AP&T’s telephone service. Use backup power sources judiciously during a power outage, remaining aware of factors that may shorten the lifespan of the backup source. Be mindful that the backup power duration depends on the age and size of your battery backup unit. Consider a 24 hour standby battery backup option for sale at our local AP&T office. Leaving Town? If you are leaving town and planning to disconnect your power service, the Optical Network Terminal (ONT) should be disconnected from the battery backup unit as it could be damaged if left drained and unpowered for a long duration. If you need any assistance with disconnecting your backup power source (battery) from the ONT, please refer to the instructions below. Backup Power Disconnect Procedure Utilizing a backup power source for an extended period of time without line power will cause damage to the battery. It is critical that the backup power source is disconnected if power service is shut off for any extended period of time. Disconnecting the ONT from a backup power source is a simple procedure, the two options below can help you identify which ONT you have by referring to the photos and how to correctly proceed with the disconnect of an AP&T provided backup power source. Single-Port ONT Multi-Port ONT If you have any questions or concerns after reviewing the backup power source disconnect procedure, please feel free to contact your local AP&T office or Technical Support at 1.866.793.4179. Proper Usage and Storage Conditions Backup Power Self-Testing Expected Backup Power Duration Purchase and Replacement Information Warranty Information © 2021 Alaska Power & Telephone Company | All Rights Reserved | Privacy Policy | Terms of Use | Contact Us