I am a Homeowner Intermediaries COVID-19 Pepper Money Careers Blog Contact Home About us Our Products Existing Customers Loan Calculator Accessibility & Support Services Accessibility Committed to increasing accessibility Optimum Credit believes our products and services should be accessible to all customers. It is why Optimum Credit is committed to increasing accessibility. For more about the services we offer, please see below. If you require any of our documentation in a different medium or format, including font size, colour or Braille, then please contact us to request this. Changing Settings Using your web browser, you can change the size of the text on our website. You can also make other helpful changes in your browser as well as within your computer generally. To find out further information on how you can do this, visit My Web My Way on the BBC website. Text Relay and the Next Generation Text Service (NGTS) We accept calls from Text Relay. If you have difficulty speaking or hearing on the phone, or you prefer not to, then Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone. Next Generation Text lets you have conversations by using the internet or a text phone. You can also download the Next Generation Text Lite app onto your smartphone or tablet to use it on the go. If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers. (e.g. 18001 0333 014 3125 for customer services) For more details and for more information on the service and how it works, please visit www.ngts.org.uk. Relay assistants only speak English, so won’t be able to translate calls in a different language. Standard UK calls through the Text Relay and Next Generation Text service are free. Non-standard UK calls will be discounted. Further help and advice Mental Health, Dementia and Emotional Support Free Independent Debt Advice Audio documents The following documents are available in an audio format and can be accessed by selecting the links below: General Mortgage Conditions Audio Player 00:00 00:00 Use Up/Down Arrow keys to increase or decrease volume. Tariff of Fees and Charges (if your Mortgage Offer was dated on or after 15th February 2016) Audio Player 00:00 00:00 Use Up/Down Arrow keys to increase or decrease volume. Tariff of Fees and Charges (if your Mortgage Offer was dated before 15th February 2016) Audio Player 00:00 00:00 Use Up/Down Arrow keys to increase or decrease volume. Complaints procedure Audio Player 00:00 00:00 Use Up/Down Arrow keys to increase or decrease volume. Retail Terms of Business Audio Player 00:00 00:00 Use Up/Down Arrow keys to increase or decrease volume. Customer Privacy Notice Audio Player 00:00 00:00 Use Up/Down Arrow keys to increase or decrease volume. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it. Broker Partners 02922 331220 broker@optimumcredit.co.uk Existing Customers 0333 014 3125 customerservices@optimumcredit.co.uk Optimum Credit Ltd PO Box 1189 Uxbridge UB8 9EF Information Data Protection and Privacy General Mortgage Conditions Tariff of Fees & Charges Complaints Interest rates Securitisation history Accessibility Modern Slavery Act Careers We are always on the lookout for talented people who get a kick out of doing a great job, have a passion for excellence, and love working collaboratively with other colleagues. If you want a fast-paced environment, real career progression opportunities and somewhere to showcase your skills and experience, this is the place for you! View our current vacancies Optimum Credit Ltd is authorised and regulated by the Financial Conduct Authority under registration number 710410. You can confirm our registration on the FCA’s website or by contacting the FCA on 0800 111 6768. Optimum Credit is a member of the Finance and Leasing Association and follows its Lending Code. Optimum Credit Ltd Registered office: Haywood House South, Dumfries Place, Cardiff CF10 3GA. Registered in England and Wales No. 08698121. Calls may be monitored or recorded for training, compliance and evidential purposes. All Second Charge Mortgages are subject to status, available to homeowners only and secured by a mortgage over your property.