Claims Services About us Customer Access Agents Portal Contact EN MAPFRE Insurance ePICS® Program for Homeowners The ePICS® Program is a self-service damage assessment option offered to customers who have a claim with minor damage. Home > Property Insurance > ePICS® Program for Homeowners – MAPFRE Insurance Customers can submit photos and answer a few basic questions about their damage through the ePICS platform from any device. Once the information is submitted, a MAPFRE Adjuster prepares a remote damage assessment and, in most instances, the claim can be resolved within a matter of days. The ePICS® for Home Program is eligible for various losses causing damage to property, including: Doors Fences Garage Doors Gutters/Downspouts Landscaping or Retaining Walls Mailbox Damages Playsets or Outdoor Furniture Pools Sheds or Detached Buildings Sump Pump Failures Windows or Glass Personal Property How the ePICS Program Works During the First Notice of Loss (FNOL), a Claim Representative will determine whether the claim is eligible for the ePICS Program. If the claim is eligible, the ePICS Program is offered to the customer If the customer chooses to participate, they will receive a text or email (based on their preference) prompting them to answer a few basic questions about the damage and will be provided directions to upload photos The damage assessment is completed and, in most instances, a check is issued to the customer within a matter of days. Privacy Policy CA Privacy Notice Terms & Conditions Quote Disclosure Careers Contact CCPA Request MAPFRE © 2021 All rights reserved 

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