Menu Login Need Help? Please tell us what is the subject of your enquiry: If you can’t find what you’re looking for please contact us. Please note: phoning us is the best way to get in touch, especially if you have questions about what your policy covers. We can usually get all the information we need from you and answer your enquiry – in one call. Contact us Are you a Southern Cross member? Have a general enquiry? Give us a call on 0800 800 181 or +64 9 356 0900 Monday to Friday, 8am to 6pm. Need to request cover or prior approval for treatment? Login to My Southern Cross to do this online, or call us on 0800 800 181. Want to add a family member to your policy? If your insurance is through your employer call us on 0800 438 268, otherwise call us on 0800 100 777. Monday to Friday, 8am to 6pm. Need to update your contact details? Login to My Southern Cross to do this online, or call us on 0800 800 181. You can also send us a general enquiry here. We'll aim to get back to you within two working days. Want to join Southern Cross? If your employer offers Southern Cross health insurance: Call us on 0800 438 268 Monday to Friday, 8am to 6pm. If you’re not joining through your employer: Call us on 0800 100 777 Monday to Friday, 8am to 6pm. Prefer us to give you a call back? Click here to get one of our friendly team to give you a call. Our addresses Want to make a complaint? Reporting suspicious claiming My Southern Cross Manage your policy and claim online Find out more What we offer Health insurance quote Online application Critical Illness insurance My Southern Cross Affiliated Providers Claim form Who we're for New members Existing members Health professionals Businesses Advisers Other Southern Cross Healthcare Group sites Travel insurance Hospitals Pet insurance About the Group Healthier you Life insurance Important information Contact us Work with us Legal information Privacy statement Cookies policy Terms of use Site map Quick links Claims Prior approval Plan documents Member FAQs Health insurance plans Southern Cross Health Society Facebook Help links Complaint form Enquiry form New Member card Prior approval enquiry Southern Cross websites © Southern Cross Medical Care Society Terms of use Solvency margin Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default), R (Regulatory Action), NR (Not Rated). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.standardandpoors.com. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.