4.6 Feefo Contact Us Claims Handling at Its Best MSL is a customer focused claims business, offering claims handling services and legal expenses insurance to MGAs, Insurers, Brokers & Self-Insured businesses. Find Out More You Can Trust Our Team of Award Winning Claims Experts Controlling claims costs, improving business performance and providing the very best customer journey are core to our partnership approach and why we’ve been providing claims services for over 35 years. Covering All Your Claims Needs MSL’s highly experienced management team utilise their wealth of industry knowledge to advise on all aspects of the claims process, tailoring our service to your business’ individual needs. We see ourselves as an extension of your business and as a result can deliver excellent financial results and high levels of customer satisfaction via our claims handling services and legal expenses proposition. Claims Handling Legal Expenses Insurance Our claims services are designed to suit your business model. Specific service elements can be hand-picked from our full spectrum of claims handling solutions or opt for the entire end-to-end service. Whichever path your business takes we will closely control your claim speed whilst providing excellent advice and a seamless claims experience to your customers. Highly experienced management team has delivered results for top UK insurers FNOL service 24/7, 365 days per year Proactive strategy to optimise performance National repair and hire network covering the entire claims process Find out more Servicing Markets We Know & Understand Specialising in claims, MSL have developed a range of products and services to cater for all business types within the insurance industry. Our team has the skills and expertise to provide market-leading solutions whether you are an MGA, Insurer, Broker or Self-Insured business. Find out more MGAs Bespoke business partnerships designed to benefit your business and customers. Find out More Insurers Outsourced solutions that reduce expenditure, boost efficiency and provide excellent customer service. Find out More Brokers Legal expenses policies delivering excellent cover and impartial advice from FNOL to settlement. Find out More 1 2 3 4 Never Lose Sight of Your Account Give your team complete claims visibility 24/7 through our web based portal. Access key activities and the current status of every claim as well as a full suite of bespoke MI reports which enable complete transparency. MSL Connect Thousands of Happy Customers We know it costs five times more to win new business than it does to retain it. The shop window of any insurance business is the claims experience. Our services are geared up to put the customer first, ensure they are well looked after and left with an excellent impression throughout. Find out more View All Reviews Efficient and helpful “Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.” February 27, 2020 Case Studies MSL is proud to undertake work across a diverse client base in both legal expenses and claims handling services. Here are some examples of the work we do: Niche Legal Expenses for Waveney Driving Instructor Clients Find out more Intervention Service Saves £100,000s for Top 10 Motor Insurer Find out more News Covid19 - Impacts Upon Home Insurance Claims Reducing Claims Costs -The Benefits of Third Party Claims Intervention Interview with Alan Brown – My First 6 Months at MSL More insights Copyright MSL Legal Expenses Limited 2021 © Facebook Twitter Linkedin Sign up for MSL Insights & Alerts Sign Up Cookie Policy| Terms & Conditions| Complaints Procedure| Legal & Privacy Policy| Drive Further| MSL Connect Login| Make a Claim MSL is a trading name of MSL Legal Expenses Limited and MSL Vehicle Solutions Limited, registered in England and Wales under Company Numbers 2210857 and 01462953. Authorised and regulated by the Financial Conduct Authority under firm reference number 311676 and 741238. This can be checked on the Financial Conduct Authority Financial Services Register by clicking here. MSL receives payments from third parties who we pass claims to. Website by Clicky