Brooks International NEW OPERATING MODELS Select a Service Executive Team Development High-Performance Culture Change Management Organizational Alignment Supervisory Effectiveness HR Performance Management Systems Organizations & Systems Merger Integration Business System Implementation System for Managing Organizational Design Decision Effectiveness Safety Effectiveness Shared Services Consolidation Quality & Customer Satisfaction Call Center Effectiveness Fill Rate Performance Quality Management Effectiveness Crafting & Executing Strategy New Operating Models Tactical Plan Development Greenfield Launch Overview Operating models help organizations define how they do business. Our belief is that well-run organizations align and optimize three critical elements: Expectations, Capabilities and Motivators (E-C-M). Organizations that fail to define, align and manage E-C-M miss opportunities to maximize performance and profitability. For this reason, designing and implementing new operating models is central to the powerful transformative processes and systems that Brooks International has been implementing for clients over the past half-century. Client engagements begin with an Assessment of the organization’s current-state operating model within the framework of E-C-M. As operating models evolve over time – in response to changes in customer requirements, market conditions, technology, workforce needs and the competitive landscape – performance optimization typically degrades and limits profitability. Based on the client’s strategic imperatives, the current operating model is evaluated against an operating model better suited for addressing the strategic intent. Identifying, defining and measuring the gaps within each of the three critical elements, between the current and desired future models, we attain clarity for developing a BluePrint for change. This BluePrint is our tactical plan for execution. In partnership with our client, we use it to implement and produce measurable, tangible performance enhancements and profitability. Through the implementation, expectations are aligned, capabilities are optimized and motivators are linked to performance outcomes, including a development of a new culture that fosters sustainable improvement. New operating models deliver dependable, step-change improvements in performance and profitability. VIEW NEXT SERVICE Organizational Alignment Related Case Studies Electric utility increases commercial availability by improving utilization of maintenance team 88,000 hours of capacity are created for improvement-focused maintenance. Maintenance area utilization improves by 26%. Strategic Intent Achieve a 6-7% increase... READ MORE Title insurance company returns to profitability after spin-off from parent corporation Overall productivity increases 35%. $22 million increase in operating profit puts company back in black. Strategic Intent Develop and launch an effective busine... READ MORE Insurer launches new call center, improves customer service and lowers costs Speed of answer improves 48% and call abandonment decreases 57%. Average handle time is reduced 27%. Strategic Intent Improve service to customers and healthcar... READ MORE Retail grocery chain reduces distribution costs with improved asset utilization measurement and control Distribution centers reduce operating costs by 10%. Project yields 400% annualized ROI. Strategic Intent Develop and rapidly implement new operating model addre... READ MORE Aerospace manufacturer achieves dramatic operating income growth in the face of a severely competitive market situation Strategic Intent To drive up operating income from an uncompetitive 3% to 20%, the average of its internal sister subsidiaries Situation $105 million division o... READ MORE Aerospace supplier shores up failing facility and more than doubles operating income in year one of three-year plan Strategic Intent To create an organization with consistent and reliable processes, management behaviors and decision-making that accelerates operating income to... READ MORE Achieve your strategic imperative & required financial objectives. See what a Brooks International initiative can do for you. CONTACT US Services Business System Implementation Call Center Effectiveness Change Management Crafting & Executing Strategy Decision Effectiveness Executive Team Development Fill Rate Performance Greenfield Launch High-Performance Culture HR Performance Management Systems Merger Integration New Operating Models Organizational Alignment Organizational Design Organizations & Systems Quality & Customer Satisfaction Quality Management Effectiveness Safety Effectiveness Shared Services Consolidation Supervisory Effectiveness System for Managing Tactical Plan Development MENU Home Who We Are What We Do Who We Serve Capabilities Industries Case Studies Testimonials Insights Brooks Careers WHAT WE DO Business System Implementation Call Center Effectiveness Change Management Crafting & Executing Strategy Decision Effectiveness Executive Team Development Fill Rate Performance Greenfield Launch High-Performance Culture HR Performance Management Systems Merger Integration New Operating Models Organizational Alignment Organizational Design Organizations & Systems Quality & Customer Satisfaction Quality Management Effectiveness Safety Effectiveness Shared Services Consolidation Supervisory Effectiveness System for Managing Tactical Plan Development CONTACT Contact Us contact@brooksint.com (561) 214-8800 LOCATIONS United States Canada Belgium United Kingdom Slovakia Singapore Selecteer een taal▼ Facebook Google+ LinkedIn Copyright © 2021 Brooks International. 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