Go to main content PROMOTION APPLIED Close Shop Discover Search BE € Homepage Customer Service Online Services SHOPPING Ordering on the Montblanc e-boutique Can I cancel my order? How do promocodes work? What is a pre-order and how does it work? Can I shop from my mobile device? Can I change my order and add other products or remove them? Order Status More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do? Technical Help How to clear cache and cookies? Why have items that I added to my Shopping Bag disappeared? PERSONALISATION AND GIFT WRAPPING Do you offer gift wrapping? Is engraving or embossing available online? Can I have my product engraved or embossed once I have received it? What is the colour of the engraving or embossing? MYMONTBLANC ACCOUNT Benefits of Registering My Wish List My Orders I cannot log into MyMontblanc Account. What should I do? How can I delete my account? Newsletter I do not receive your Newsletter? What should I do? How can I unsubscribe from your Newsletter? SHIPPING Shipping Times and Costs Shipping Shipping Delivery times Price Standard Shipping Delivery in 4 to 6 working days. Orders containing personalised items will require an additional day for handling. € 10,00 Express Shipping Delivery in 1 to 3 working days. Orders must be placed before 12pm CET. Orders containing personalised items will require an additional day for handling. € 20,00 Please remember that the courier does not deliver on National Holidays. Check the days on which we do not ship. Delivery may be complimentary depending on active promotions – more information available within the product page. Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. All orders are processed automatically and we are unable to expedite or delay shipping times. Can I choose a delivery date or time? Where is my order? Where do you ship my order from? What should I do if my order hasn't been delivered yet? Shipping Restrictions PAYMENTS Payment Methods Why can't I complete my order? When will my credit card be charged? Why is the amount I paid different from the amount of my order? Why did you charge me twice even though I placed only one order? Tax Information Tax Free Shopping for Diplomats: how can I request a VAT refund? How can I get a VAT refund for non-EU residents? Will the parcel contain the invoice? Do you offer financing plans? Can I purchase a gift voucher? Payment Security RETURNS AND REFUNDS Return Policy Where is my return? May I return an engraved or embossed product? I lost my return label. How can I get a new one? Can I use my own return service? Can I combine returns from different orders? I decided to keep my order, but have already completed the Return Form. What should I do? Refunds Where can I check my refund status? Can I receive my refund on a credit card that is different from the one I used for the order? Can I make an exchange? I want to return a gift. How does the refund work in this case? Frequently Asked Questions Online Services Boutique Services Product & Repair Refill Finder Alerts