CUSTOMER AREA HOME CLIENTS COMPANY PROVIDERS Home | Customers | Agreement with users | Regulation AGREEMENT WITH USERS Glossary Regulation Service Charter Privacy Connection prices and contractual charges Levels of quality Information and complaints Conciliation Rates in effect CONTACTS TOLL-FREE NUMBERS AND COUNTERS Customer service 800 397 310 Mon-Fri 8.00–20.00, Sat 8.00–13.00 Cars 800 660 601 Emergency 800 991 522 active 24 hours a day for emergencies and breakdowns CONSULT Regulation Maximum clarity and transparency in the relationship between Acque Vicentine and customers. A commitment written in black and white in the regulation that governs every aspect of the contract between the company and the user. The regulation was defined by Aato Bacchiglione , the consortium between municipalities that controls the activities of the integrated water service managers. The Aato Bacchiglione operates in the reference basin of the Bacchiglione river and includes 79 municipalities in the province of Vicenza, 60 in Padua and 1 in Venice. It has entrusted the water service to 4 companies, including Acque Vicentine. One of the tasks of the Aato Bacchiglione is to define the tariffs for the integrated water service . Regulation in force since 11 FEBRUARY 2003 - REVISION 00 ATTACHMENTS Download the regulation of the integrated water service in pdf format - 259kb CLIENTS What to do for Agreement with users Aqueduct Sewerage and purification Forms Branches and offices Contacts COMPANY Society Investor Relations What do we do News Work with us Environmental education PROVIDERS Tender notices Tender results Sales notices Purchase regulation Privacy disclaimer Traceability of payments (Law No. 136/2010) Access to documents Calls for tenders and contracts - Article 1 paragraph 32 of Law 190/2012 - Information on individual procedures in table format AGREEMENT WITH USERS Glossary Regulation Service Charter Privacy Connection prices and contractual charges Levels of quality Information and complaints Conciliation Rates in effect TRANSPARENT ADMINISTRATION URP LEGAL NOTICES PRIVACY LIST OF THEMATIC SITES Acque Vicentine Spa - Viale Industria, 23 - 36100 Vicenza - acquevicentine@legalmail.it Reg. Imp. Vicenza, REA 306449 - Fully paid-up share capital 5.845.000,00 - Tax code and VAT number 03196760247 Copyright © 2009 - 2021 Acque Vicentine SpA :: all rights reserved :: "Creativity & Development" by Web Agency Telemar DO YOU NEED CLARIFICATION OR INFORMATION? COMMUNICATE WITH US The user is aware that if he browses our website, he implicitly accepts the use of cookies. Read the information Close