CONTACT FEEDBACK CAREERS NEW BUILD MORTGAGE SERVICES PROPERTY SERVICES THE GROUP Get in touch There are a few ways to get in touch with us: New Homes Mortgage Helpline: 01206 715415 For new business enquiries, please contact Andy Rush, Account Director – 07904 109717 Part Exchange: 01206 716000 Housebuilders looking to partner with TNHG and discuss using our Assisted Move & Part Exchange Services should contact Jason Gray, Business Development Director – 07801 667485 For all Estate Agent queries or invoices, please contact estateagentinvoices@tnhg.co.uk Find out more You can hear more from us by selecting your type of enquiry below. CUSTOMER SIGN-UP CLIENT SIGN-UP The New Homes Group HEAD OFFICE Plaza Suite Stanway Retail Park Peartree Road Colchester Essex, CO3 0JS New Homes Mortgage Helpline COLCHESTER OFFICE Plaza Suite Stanway Retail Park Peartree Road Colchester Essex, CO3 0JS t: 01206 715415 e: info@nhmh.co.uk Get directions Part Exchange & Assisted Move COLCHESTER OFFICE Plaza Suite Stanway Retail Park Peartree Road Colchester Essex, CO3 0JS t: 01206 716000 e: info@tnhg.co.uk Get directions Part Exchange & Assisted Move NORTHERN OFFICE The Stamp Exchange Westgate Road Newcastle Upon Tyne NE1 1SA t: 0191 9331442 e: info@tnhg.co.uk Get directions New Homes Mortgage Scotland STIRLING OFFICE Unit 10 Stirling Business Centre Wellgreen Stirling FK8 2DZ t: 01786 451234 e: info@nhmscotland.co.uk Get directions TORC24 BERKHAMSTED OFFICE Orbital House Park View Road Berkhamsted Herts, HP4 3EY t: 01442 860700 e: info@torc24.co.uk Get directions IMH PETERBOROUGH OFFICE Eaglethorpe Barns Eaglethorpe Peterborough PE8 6TJ t: 01832 281717 e: info@imhelpline.co.uk Get directions New Homes Mortgage Helpline WAKEFIELD OFFICE No 43 the Junction Charles Street Horbury Wakefield W Yorks WF4 5FD The New Homes Group CUSTOMER SERVICES e: customerservices@tnhg.co.uk FINANCE & ACCOUNTS e: accountsteam@tnhg.co.uk For all media enquiries please contact Gaynor Fisher Group Marketing Director gaynor.fisher@tnhg.co.uk or Paul Arnold Group Operations Director paul.arnold@tnhg.co.uk For training and monitoring purposes all calls are recorded Our Complaints Procedure For Mortgages TNHG Customer Complaints Procedure For Residential Sales TNHG PX Customer Complaints Procedure If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service. The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at: The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR Phone: 0800 023 4567 http://www.financial-ombudsman.org.uk/ Under EU regulation, from 15th February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: CustomerRelations@tnhg.co.uk Get the latest updates. CONTACT US Talking to us is easy. LOCATION Plaza Suite Stanway Retail Park Peartree Road Colchester Essex, CO3 0JS The New Homes Group is proud to support EACH and Funding Neuro QUICK LINKS Careers Sitemap Legal Contact The New Homes Group is a trading name of The New Homes Group Limited which is registered in England and Wales under company number 2509770, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05. For activities relating to regulated mortgages and non-investment insurance contracts, The New Homes Group Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221. © Copyright 2021 The New Homes Group Contact Legal Sitemap Cookies By using our website you consent to all cookies in accordance with our Cookie Policy. Read more I AGREE I DISAGREE ×