Close Contact us Frequently asked questions Making a complaint Gas and elec emergencies Electric vehicles Large business About Us Account Search Menu Main content Emergency contact information We all depend on electricity and gas, but it needs to be treated with respect. Electricity emergencies Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, you’ll need to ring your operator. Get more information on the power cut call 105 service. Dial: 105 (Free 24 hour national number emergency line) Gas emergencies If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on the number below. Dial: 0800 111 999 (Free 24 hour national number emergency line) How to identify your electricity distributor Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration. For example, the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table below. The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you. Electricity emergencies Distribution Network Operators (DNOs) contact list INFORMATION FOR BUSINESS CUSTOMERS For more information about Your Rights and your Customer Guarantees, download the PDF here Frequently asked questions For quick answers to questions you have about your bill, our rates, meters, tariffs and more, check out our FAQs. See our questions and answers Manage your account online Sign up or log in to your online account 'MyAccount' where you can: Submit meter readings View and download bills Pay bills online (securely) Change/Renew Tariff(s) Go to the MyAccount page Call us with your query Call us now on 0333 200 5103(1) We're open Mon to Fri between 8am and 6pm. If that's not convenient, we have several other ways to get in touch. Go to our contacts pages Notes Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure. For business Switch to EDF Energy Manage your account Energy tariffs Help, advice and support For home Large business Affiliates About us Unsubscribe About EDF Coronavirus information Work for us Download centre Governance Media centre Financial information Modern Slavery Statement Emergency contacts 24 hour gas emergency helpline 0800 111 999 Power cut? Call 105 Go to the EDF Facebook page. Go to the EDF Twitter page. Go to the EDF Linkedin page. Go to the EDF YouTube channel. Go to the EDF Instagram page. Download our app Website terms and conditions Privacy notice and policy Accessibility Copyright statement Our fuel mix Site map EDF Group