HOME ABOUT US PRODUCTS NEWS & EVENTS CAREERS CONTACTS < Back to job listing CUSTOMER SERVICE ENGINEER based in Germany TIAMA REFERENCE : CUSTOMER SERVICE ENGINEER - GERMANY Dear Candidate, As part of the strong development of our SERVICE SUPPORT activity, we wish to enlarge our German team with an “CUSTOMER SERVICE ENGINEER” position. You will be located in GERMANY (whole territory possible). If you are interested, send us your resumee in a short email to p.pereira@tiama.com with the subject : “Customer Service Engineer”. JOB SUMMARY The Customer Service Engineer is dedicated to technical customers support mainly in GERMANY and AUSTRIA but can be asked to service in other countries in EUROPE & Abroad. PRINCIPAL ACCOUNTABILITIES He or SHE is responsible for : Machines Installation/start-up and commissioning in customer’s plant., Makes training on customer site, Is in charge of following contract service on customer site, Assumes troubleshooting and technical assistance on customer site, Involves in our international Hotline organization (telephone/email/remote troubleshooting), Organizes and makes technical trial of our machines on customer site, Participates to the presentation of our machines in Hollow Glass international exhibitions You will report to the : Regional Leader based in Germany POSTED ON 27/09/2021 LOCATION GERMANY whole territory TYPE OF CONTRACT Permanent (German contract) MISSION START OCTOBER 2021 VALIDITY 30/11/2021 TIAMA REFERENCE CUSTOMER SERVICE ENGINEER - GERMANY REQUIRED COMPETENCIES Very hight technical skills on Glass Industry, packaging, or food industry Leadership skills Strong customer service ethic, Ability to prioritize and quickly answer to customers, Good communication, rigor, and dynamism, Very high analyses and expertise, Responsible, rigorous, and dynamic Very high Availability German language, native English language, fluent REQUIRED EDUCATION AND EXPERIENCE Education: Technician/Engineer in Electronics, electrical or mechatronics Engineering (or equivalent work experience), 2 years’ experience in a technical customer’s service department. JOB SPECIFICITIES Missions can last from 1 to 4 weeks alone or with another TIAMA’s engineer. More than 65% of your working time will be dedicated at Customer Service missions. During the first 6 months you will be travelling and working with our specialists. Training in France should be done every year for a 2 or 4 weeks period, according to our planning. 80% of your time should be dedicated to the GERMAN’ Customers, 20% to others countries when necessary. Previous: Hot Topics Back to top Our philosophy lies in providing real-time recommendations and technical data to help our customers, the glassmakers, to deliver products with the required quality and to improve their productivity. HOME ABOUT US PRODUCTS STRATEGY NEWS & EVENTS CAREERS LEGALS PRIVACY POLICY FOLLOW US ON : REGISTER TO THE NEWSLETTER Keep up to date! Sign up and receive our latest e-newsletter direct to your inbox. Register MARKETING SERVICE marketing@tiama.com FIND US Headquarters Lyon ZA des Plattes 1 Chemin des Plattes 69390 Vourles France Tel. : + 33 4 37 20 15 00 Fax: + 33 4 78 07 94 50 CUSTOMER SUPPORT Tel. : + 33 4 37 20 15 80 service@tiama.com CONCEPTION I AGENCE WEB KN