Home page The company Terminals Market Traffic Package information Complaints Free jobs If an accident happens Remember that it is always the recipient of the goods who must act and that it is you as the owner of the goods who must produce and prove your claim. It is important that you submit your complaint as soon as possible together with complete documentation. The more information you attach to your complaint, the faster it can be processed and closed. Upon receipt of goods Examine the goods carefully with the driver. Check the goods so that the correct number of packages has been received and if there is visible damage to the packaging / goods. Visible damage to packaging or goods or missing goods must be noted on the receipt and / or consignment note immediately upon receipt. Damaged goods and packaging must be stored with the recipient. Both packaging and goods must be photographed. Visible damage not noted on the consignment note at the time of receipt is rarely approved. It is therefore very important to inspect the goods upon receipt. Hidden damage must be reported in writing within 7 days (hidden damage means goods that have been damaged despite the packaging or goods looking intact at the time of receipt). Missing goods You should first turn to the nearest traffic office for help with searching. If the goods have not been delivered within 5 days, you must report the loss in accordance with the Complaint Procedure. Compensation for missing goods is paid after 60 days. Complaint procedure Registration must be made as soon as possible to the Truck Station's complaints department (see contact information at the bottom of the page). Registration day is the day on which the form and documentation arrive electronically at the Truck Station. Click on the link below to get login information for the complaint form: Request login information for the complaint form For those of you who already have login information Fill in the form carefully so that the complaint can be handled quickly and correctly. The following documents must be attached: Copy of trade invoice - please indicate which position is damaged // missing Photos of both packaging and goods Shipping note copy We handle the case and you get instructions. for example, if the damage is to be repaired on site, if the damaged goods will be collected by us or can be discarded. After completing the investigation, you will be asked to invoice Truck Station. The consignment note number must appear on the invoice and VAT may not be charged as insurance compensation is VAT-exempt. Contact information for complaints and claims settlement Customer center Tel: 0910-71 17 50 Order@lastbilsstation.se Truck station, Hallvägen 8, 931 36 SKELLEFTEÅ Tel 0910-71 17 50