NTTPC Communications Home＞Company Information＞NTTPC Initiatives＞ Service Level Agreement (SLA) Service Level Agreement (SLA) The mission of NTTPC Communications is to continue to provide high-quality services from the customer's perspective. To achieve that mission, we are implementing an SLA * 2 (Service Level Agreement) that incorporates the rigor of the industry's highest level * 1 . * 1 As of August 2009 According to our research * 2 SLA: Service Level Agreement. A contract with a customer regarding service quality. If you are satisfied with the quality of service guaranteed by us and if the guarantee cannot be realized at our own risk, we will refund the usage fee to the customer according to the prescribed standard. Main items of SLA implemented by NTTPC Communications ● Master's ONE Secure Internet VPN / Broadband Ether guarantees a service utilization rate of 99.99%. If the occupancy rate falls below the guaranteed value (99.99%), the usage amount will be deducted from the usage amount at the time of the next billing according to the occupancy rate. (→ Master's ONE SL A detailed information ) ● Mail Luck! Guaranteed 99.9% service utilization rate and failure notification time for secure type / secure type gateways. If the operating rate falls below the guaranteed value or the failure notification is delayed, the downtime or the charge according to the delay will be reduced from the usage amount at the time of the next billing. (→ Mail Luck! SLA detailed information ) ● In WebARENA Solo / SuitePRO / SuiteX, the utilization rate of network / server / WWW services is guaranteed respectively. If each occupancy rate falls below the guaranteed value, the usage amount will be deducted from the usage amount at the time of the next billing according to the occupancy rate. (→ WebARENA SuitePRO V2 SLA detailed information ) (→ WebARENA SuitePRO V2 SLA detailed information ) (→ WebARENA SuitePRO V3 SLA detailed information ) (→ WebARENA SuiteX SLA detailed information ) ● InfoSphere IP "i-mode" CUG service / InfoSphere IP leased line connection service guarantees service quality with an average monthly delay time of 25 ms or less. If the monthly average delay time exceeds 25ms, 1/30 of the monthly basic charge will be deducted from the usage amount at the time of the next billing. (→ InfoSphere IP leased line connection service SLA detailed information ) (→ InfoSphere IP "i-mode" CUG service SLA detailed information ) If the SLA does not apply In the following cases, each service quality assurance contract is not applicable. Emergency situations where communication for the public good is prioritized, such as in the event of a disaster For maintenance work on our network equipment and access lines When the customer does not comply with the terms of use when using Other reasons not attributable to us About NTTPC Communications Initiatives of NTTPC Communications CSR (Corporate Social Responsibility) Service Level Agreement (SLA) Privacy policy Responding to illegal activities such as unsolicited e-mail Security Basic Policy (ISO27001 certification) Quality policy (ISO9001 certification) Environmental policy (ISO14001 certification) Ruby Association Certification System Integrator Gold "Corporate ethics helpline" consultation desk Efforts to improve customer satisfaction Research and Development Employment information ・ ・ ・ Opens the linked external site in a new window. policy Privacy policy Security Basic Policy site policy Main service link InfoSphere Provider Dedicated linear internet connection Fixed IP Internet VPN Master's ONE VPN Mobile communication WebARENA Rental Server VPS Dedicated server Hosting Data center Name it Domain acquisition Easy homepage Company names, product names, brand names, etc. described on this website are trade names, registered trademarks, or trademarks of each company. Copyright © 2014 NTT PC Communications Incorporated, All Rights Reserved.