Bereavement Support Line 1800 80 70 77 Main Navigation Donate Governance Home > Governance We are governed by a Board of voluntary non-executive Directors. None of our Directors receive payment of any kind for their service to Irish Hospice Foundation. We value their expertise and guidance. To ensure transparency, at every Board meeting, Directors and senior managers present are asked to declare any conflict of interests with the IHF. See more about Our Board. We operate to the highest standards of governance and transparency so as to maintain our credibility, independence and long-term sustainability, as demonstrated by our nomination for the Carmichael Good Governance Awards in 2017, 2018 and 2019. We also have the Charities Institute of Ireland triple lock badge. The badge means we are transparent and accountable in everything we do. Feedback & Complaints Procedure Irish Hospice Foundation is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. Irish Hospice Foundation welcomes both positive and negative feedback. Therefore, we aim to ensure that: It is as easy as possible to make a complaint We treat every complaint seriously, whether made by telephone, letter, fax, email or in person We deal with any complaint quickly and politely We respond accordingly – for example, with an explanation or apology where we have got things wrong, and with information on any action taken etc We learn from complaints, use them to improve, and monitor them at Management and Board level. What to do if you have feedback or a complaint If you do have a complaint about any aspect of our work, you can contact Irish Hospice Foundation in writing or by telephone. In the first instance, your complaint will be dealt with by a relevant Senior Manager or our Chief Executive. Please let us know how you would like us to respond, providing relevant contact details. Write to: Sharon Foley The Chief Executive Officer Irish Hospice Foundation Morrison Chambers 32 Nassau Street Dublin 2 Tel: 01 679 3188 Email: info@hospicefoundation.ie We are open from 9.00 am to 5.30 pm Monday – Thursday and 9.00 am to 5.00 pm on Fridays, and closed between 1.00 pm to 2.00 pm each day. What happens next? If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and give a new deadline. What if the complaint is not resolved? If you are not happy with our response, you may get in touch again by writing to Irish Hospice Foundation’s Chairperson, Ms. Jean Callanan. She will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members. Alternative arrangements are in place for complaints by Irish Hospice Foundation staff or agents and this procedure, therefore, does not apply to them. IHF Public Compliance Statement Donor Charter News Arts & Creativity Bereavement News COVID-19 Education Fundraising, Appeals and Events Healthcare Newsletter Other Policy & Advocacy Public Engagement Recent Posts Seed Grant Recipients Announced IHF Welcomes Publication of the Dying and Death in Ireland Report IHF welcomes Special Oireachtas Committee to examine the issue of assisted dying Our IHF Heroes have returned! Our Christmas Shop is Open Grief doesn't have an end date. If you or someone you know is struggling at this time, we are here to help you. It is free to call our Bereavement Support Line Mon - Fri 10am -1pm 1800 80 70 77 Information Library Research Publications IHF FAQs About Us Who we are Our People Our Board Our Strategy Our Partners Governance Funding & Accountability Annual Report Working in IHF Contact Us Contact Us Form Media Contacts Irish Hospice Foundation Morrison Chambers (Floor 4) 32 Nassau Street Dublin 2 D02 YE06 T: 01 679 3188 E : info@hospicefoundation.ie Terms and Conditions Privacy policy Registered Charity Number: 20013554 CHY 6830 © Irish Hospice Foundation 2020 We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent. Cookie settingsACCEPTREJECT