; Car and van rental Gold Plus Rewards Login Not a member yet? subscribe Hertz vehicle accident report It is Hertz's policy to repair vehicles promptly, following the manufacturer's directions. Unless you have purchased optional coverage, you will be liable for loss or damage to the vehicle, up to its full commercial value. If you decide to purchase the Damage Compensation Reduction (CDW), we will reduce that liability to the amount of the non-refundable compensation penalty indicated on the rental agreement. This penalty can be reduced thanks to the purchase of the optional SuperCover coverage (Elimination of Compensation Penalties), at the time of the rental. If you decide not to purchase the optional SuperCover coverage, you will be liable in the event of damage for the amount of the compensation penalty. The amount will be charged to your rental agreement, regardless of fault and other “non-Hertz” coverage you own. The holder of the rental agreement will be held financially responsible for all damages to the rented vehicle. Please refer to the rental agreement we provided to you at the time of pickup to determine your liability limit in case of damage. You and any additional drivers will need to work with Hertz in finding information on the dynamics of the accident and in assessing the damage. The cooperation on the part of the customer includes the completion of the claim finding (see link below). The claim must be completed for each accident and given to Hertz when the vehicle is returned. You will need to indicate, in the description of the damage, if there are people who were injured in the accident or if they died. For any inquiries during the rental, you can contact the rental agency. The contacts are listed on the contract. Download the Hertz Claim Form here . (Please refer to the FAQ below before completing the Hertz Claim.) Frequently Asked Questions (FAQ) How long does the assessment and assessment of the claim take? For damages charged together with the rental cost, no further contact is required. For claims involving third parties, Hertz may contact you for more information. In any case, each claim is a separate case and for this reason the resolution times may vary. Use the Contact Us form for more information. When is the penalty charged? The charge is made at the rental desk for claims reported immediately, while for claims not reported at the rental desk, the charge is generally made within 28 days of returning the vehicle.If I damage the vehicle two or more times, I will only receive one charge ? No, the compensation penalty is charged per claim. Does the SuperCover option I have subscribed cover everything? The SuperCover option, like any other coverage, has exceptions; Please refer to the Liability for Loss or Damage section of the terms and conditions for the full list of exceptions. Claims caused by third parties: The claim was not caused by my negligence, but I will be charged for the damage because I have not purchased the SuperCover (SC) option, what happens now? Hertz will contract with the third parties involved in the claim to verify the responsibilities of the parties and if we are able to recover all costs incurred by the responsible party we will proceed with the reimbursement. I don't have enough cash on my credit card to pay for all damages, what happens now? Until the full amount of the penalty is paid, you will be responsible for all costs associated with the claim. Hertz will contact you to recover any outstanding amounts. What are the subsequent contacts with Hertz? For damages charged together with the rental cost at the time of return, no further contact is required. For claims involving third parties, Hertz may contact you to obtain more information (accident finding, police report, repair documentation, etc.) and resolve the problem as soon as possible. Will I be charged for anything other than the compensation penalty for damage to the Hertz vehicle? Yes, there is an Administrative Burden in case of damage that will be charged in addition to the compensation penalty, to manage all damages. See the Charges section of the terms and conditions. This charge is non-refundable. For all inquiries regarding claims charges, please use the Contact Us form . Chiudi