Shop Casters M.H.E. Catalog Contact Log In 15% OFF ALL PALLET JACKS! Check out this amazing offer while supplies last! Shop Sale Aarch Caster and Equipment Terms & Conditions Last Updated 07/26/2021 License (Agreement) PLEASE READ THIS ENTIRE DOCUMENT CAREFULLY BEFORE YOU ACCESS, VIEW OR USE THIS WEB SITE (THE “SITE”) OPERATED BY AARCH CASTER AND EQUIPMENT (“AARCH CASTER AND EQUIPMENT”, “US”, “WE”, “OUR”), AS THIS DOCUMENT CONSTITUTES A LICENSE THAT COVERS YOUR USE OF THIS WEB SITE AND ANY TRANSACTIONS YOU ENGAGE IN THROUGH THIS WEB SITE AND/OR AARCH CASTER AND EQUIPMENT IN ANY OTHER MEANS (“AGREEMENT”). By accessing or using this site you acknowledge that you have read, understand and agree with the terms, conditions and policies herein, and are bound by them. If you do not wish to be bound by these terms, do not use this web site for any reason. Use This website is provided solely for the purpose of providing you with information about Aarch Caster and Equipment, the products and/or services we offer, to enable you to contact and communicate with us, and to permit you to place orders for our products and services. You may download material displayed on the site for non-commercial, personal use only provided you retain all copyright and other propriety notices contained in the materials. You may not download, distribute, modify, transmit, post, reuse, report, or otherwise communicate the contents of the site for public or commercial purposes, including text, images, audio or video without the expressed written consent of Aarch Caster and Equipment. Any other use of this site is strictly prohibited. Site Contents and Ownership All of the content published on this website including digital downloads, images, texts, graphics, and logos is the property of Aarch Caster and Equipment or its third party content providers, or licensors and protected by the United States and international copyright laws. The entire compilation of the content on this website is the exclusive property of Aarch Caster and Equipment and protected by the United States and international copyright laws. Communications Contacting us through the web site is completely electronic. Any communication or material you transmit to the site by electronic mail or otherwise, including but not limited to any data, questions, comments, and suggestions are treated as non-confidential and non-proprietary. Anything you transmit or post may be used by Aarch Caster and Equipment for any purpose including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting. Aarch Caster and Equipment is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the site for any purpose including but not limited to developing, manufacturing, and marketing products using such information. Furthermore, by communicating with us through the web site you consent to receiving communications from us including but not limited to emails, and marketing materials. Disclaimer of Warranty You expressly agree that use of this site is at your sole risk. Neither Aarch Caster and Equipment, its affiliates, officers, directors, employees, agents, third party content providers, or licensors, or the like, warrant that this site will be uninterrupted, or error free; nor do they make any warranty as to the results that may be obtained from the use of this site, or as to the accuracy reliability, completeness, security, or content of any information, service, or merchandise provided through this site. You assume total responsibility and risk for your use of this site and the Internet. Aarch Caster and Equipment provides this site and related information “As-Is” and does not make any expressed or implied warranties, representations or endorsements whatsoever (including without limitation warranties or title or infringement, or the implied warranties of merchantability or fitness for a particular purpose), with regard to this site, any merchandise information or service provided through this site or on the Internet generally, and Aarch Caster and Equipment, its parents, affiliates, subsidiaries or sponsors shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise, and other information provided through this site or on the Internet generally. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. In no event will Aarch Caster and Equipment, its affiliates, subsidiaries, parents, or any person or entity involved in creating, producing or distributing Aarch Caster and Equipment’s software be liable for any damages including, without limitation, direct, indirect, special, consequential, or punitive damages arising out of the use of or inability to use this site. You hereby acknowledge that the provisions of this section shall apply to all content on this site. Aarch Caster and Equipment makes no representations whatsoever about any other web site that you may access through this site or which may link to this site. You acknowledge that when you access a non-Aarch Caster and Equipment web site that is independent from Aarch Caster and Equipment, that Aarch Caster and Equipment has no control over the content on that web site. In addition, a link to an Aarch Caster and Equipment web site does not mean that Aarch Caster and Equipment endorses or accepts any responsibility for the content, or the use of such a web site. In addition, the appearance of content in a public forum does not mean that Aarch Caster and Equipment endorses or accepts any responsibility for the content or the use of such ideas as appear in the forum. If you are dissatisfied with the site, any material found on the site, or any of the policies, or terms of service relating to the use of this site, your sole and exclusive remedy is to discontinue using this site. Indemnification You agree to indemnify, defend and hold harmless Aarch Caster and Equipment, its officers, directors, employees, parents, subsidiaries, agents, licensors, suppliers, and any third party information providers to this web site from and against any and all cause(s) of action, claims, losses, expenses, damages, costs, including reasonable attorney’s fees arising out of your use of this site, violation of this agreement, violation of any law or regulation, or violation of any proprietary or privacy right. Termination Without limiting its other remedies, Aarch Caster and Equipment may immediately, and without notice, discontinue, suspend, terminate, or block your or any user’s access and/or use of this site at any time in our sole discretion. Limitations on Claims – Statute of Limitations You agree that regardless of any statue or law to the contrary, any claim or cause of action you may have with respect to your use of this site must be commenced within one (1) year after the claim or cause of action arises or be forever barred. Applicable Law and Jurisdiction This agreement is governed by and shall be construed in accordance with the laws of the state of Missouri, U.S.A., without reference to its conflicts of law’s provisions. Aarch Caster and Equipment makes no representation that the materials are appropriate or available for use outside the United States of America. If you access this site from outside the United States, you will be responsible for compliance with all local laws. You agree to comply with all laws and regulations applicable to your use of this site. You agree to submit to the personal and exclusive jurisdiction of the state or federal courts located within St Louis County, Missouri for any disputes with Aarch Caster and Equipment arising out of your use of this site and all of its products and/or services. Hyperlinks We may provide hyperlinks (links) to web sites operated and owned by other entities (Collectively “linked sites”). If you use any linked sites, you will leave this site. If you visit liked sites you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Linked sites, regardless of the linking form (hotlinks, hyperlinks, IMG links, etc.) are not maintained, controlled, or otherwise governed by Aarch Caster and Equipment. The content, accuracy, opinions expressed and other links provided by linked sites are not investigated, verified, monitored or endorsed by Aarch Caster and Equipment. Aarch Caster and Equipment does not endorse, make any representations regarding or warrant any information, goods, products and/or services appearing and/or offered on any linked site other than information authorized by Aarch Caster and Equipment. Links do not imply that Aarch Caster and Equipment or its site sponsors endorses, is affiliated with, or is legally authorized to use any trademark, trade name, logo, or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyrighted symbol of Aarch Caster and Equipment or any of its affiliates or subsidiaries, except for links to information authorized by Aarch Caster and Equipment. Aarch Caster and Equipment is neither responsible for nor will it be liable under theory based upon: a. Any linked site b. Any information and/or content found on any linked site c. Any sites linked to or from any linked site. If you decide to visit any linked site and/or transact any business thereon, you do so at your own risk. Aarch Caster and Equipment reserves the right to discontinue any linked site at any time without prior notice. You must contact the web masters of any linked site concerning any information, goods, and/or services appearing thereon. Changes to Pricing Prices displayed on this web site are subject to change without notice. Any rights not expressly granted herein are reserved to Aarch Caster and Equipment. Changes to the terms of this Agreement Aarch Caster and Equipment shall have the right at any time to change or modify the term of this agreement, or to impose new conditions, including but not limited to adding fees and charges for use, and you agree to be bound by the revised agreement. Such changes, modifications, additions, or deletions shall be effective immediately upon posting them to this site. Aarch Caster and Equipment does not and will not assume any obligation to notify you of changes to this agreement. It is your responsibility to return to this agreement from time to time to review the most current terms and conditions. Your continued use of the site after we post any modifications to this agreement will constitute your acknowledgment of the modifications, and your consent to abide and be bound by the modified agreement. Electronic Communication and Electronic Signatures If you contact Aarch Caster and Equipment by email you should be aware that email transmissions may not be secure. Information you send by email could be viewed in transmission by a third party. Aarch Caster and Equipment will have no liability for disclosure of your information due to errors or unauthorized acts by third parties during transmission. You agree to be bound by any affirmation, assent, or agreement you transmit through this web site, including but not limited to any consent you give to receive communications from Aarch Caster and Equipment solely through electronic transmission. You agree that when in the future you click on “I agree”, or “I consent”, or other similarly worded “button” or entry field with your mouse, keystroke, finger on a touch pad or touch screen, or other computer device, your agreement or consent will be legally binding and enforceable and the legal equivalent of your handwritten signature. General Policies 1. Credit Cards: a. Aarch Caster and Equipment will process your credit card prior to shipment. b. Aarch Caster and Equipment will email you a copy of your paid credit card receipt and paid invoice. c. Aarch Caster and Equipment reserves the right to contact and confirm with the issuing bank that the credit card information you provide was issued to you, and that the card has not been reported stolen or compromised. 2. Lead Time: Aarch Caster and Equipment will make every effort to ship orders within 1-2 business days, but does not guarantee it. 3. Stock Outages: Aarch Caster and Equipment does not guarantee that the item(s) you order will be in stock. Unavoidable stock shortages/outages can cause shipments to be delayed for several days. 4. Right to Refuse Fulfillment: Aarch Caster and Equipment reserves the right to refuse fulfillment of all or part of any order, for any reason, at any time. Shipping Terms & Policies 1. Shipping Method: a. Aarch Caster and Equipment utilizes either UPS or Fedex services. b. All UPS and Fedex shipments ship exclusively via Standard Ground Service. c. Neither UPS nor Fedex will deliver to a P.O. Box. You must provide a physical address. d. If your order exceeds the weight limit for UPS or Fedex shipment it will require an LTL shipment. Please do not place these orders on the website. Instead, call or customer services department at 1-636-349-0220 (1-888-636-0220) to coordinate an LTL shipment. 2. Shipping Point: a. All orders are FOB origin and the primary shipping point is Fenton, MO 63026. b. The shipping point may vary depending on Aarch Caster and Equipment’s choice to ship an order direct from a manufacturer or another distribution center. c. The shipping point may have an impact on overall transit times. 3. Transit Time: Any transit times provided by Aarch Caster and Equipment prior to shipping are estimates only. Aarch Caster and Equipment assumes no responsibility for the amount of time a shipment is in transit. 4. Additional Shipping Charges: Shipping charges incurred by Aarch Caster and Equipment as a result of you refusing to receive a shipment, or the inability of the carrier to deliver due to no one being available to receive the shipment at the ship-to address, or your inability to offload the shipment for any reason, will be charged back to your credit card. 5. Stolen Packages: When delivering to a residential addresses, UPS and Fedex often leave packages unattended at your door. It is your responsibility to secure these packages. Aarch Caster and Equipment is not responsible for stolen packages once the shipment has been delivered, and will not replace or refund your order. 6. Shipping rates are subject to change without notice. Sales Tax Policy 1. Sales Tax: Aarch Caster and Equipment Collect’s sales tax on all purchases at the current tax rate for Fenton Missouri. 2. Sales Tax Exemption: Missouri and Illinois companies and organizations that are tax exempt should not place orders on this website. Instead, call our customer service department at 1-636-349-0220 (1-888-349-0220) to place and coordinate your order Returns, Refunds & Exchanges Policy Note: In an effort to minimize the need to return goods we ask that you consider contacting our sales department at 1-636-349-0220 (1-888 349-0220) before making your purchase so we can discuss your caster/wheel application, and help you select the best caster/wheel for your application. Our goal is to make your shopping experience as stress free as possible, to satisfy your needs, and to be a company that’s easy to do business with. Returns Full conformance to this return policy applies, so please read the following carefully: Any merchandise returned for any reason which is not the fault of Aarch Caster and Equipment is subject to a 20% restocking fee. Shipping charges will not be refunded. Return authorization must be requested within 30 days of order ship date. Return requests made beyond 30 days of the order ship date will not be considered. Return shipments which arrive at Aarch Caster and Equipment without prior authorization will be returned to you at your expense. All returned items must be in new, unused and unaltered condition. Return Procedure 1. Contact Aarch Caster and Equipment’s customer service department by email at service@aarchcaster.com and request a Return Goods Authorization (“RGA”) form.Please provide the invoice number, your name, the quantity and the part number for the item(s) you wish to return, along with a reason for the return request. 2. After receiving your RGA form, securely repackage the returning goods, attach or enclose a copy of the RGA form, and ship to the return address supplied on the RGA form. We strongly recommend that you use a trackable method to ship your return. Return shipping method and cost from you to Aarch Caster and Equipment is your responsibility. We do not recommend using USPS. Goods lost or damaged during return transit from you to Aarch Caster and Equipment are your responsibility. All returns must be received by Aarch Caster and Equipment within 10 days of the RGA issue date. Aarch Caster and Equipment will inspect all returned goods for content, quantity and condition prior to issuing a refund. Aarch Caster and Equipment reserves the right to refuse full or partial refund if it is deemed the content or quantity and/ or the condition of goods is unacceptable. Aarch Caster and Equipment reserves the right to refuse a full or partial refund for failure to comply with any or all of the above Return Policy criteria. Refunds Once inspection of the returned goods is deemed acceptable, Aarch Caster and Equipment will refund. Please allow up to 5 business days after receipt of your return to process your refund. Refunds may take 1-2 billing cycles to appear on your card statement depending on your credit card company. Aarch Caster and Equipment will email you a copy of the credit card refund receipt. Exchanges Because it is highly likely that there will be a difference in price between one item being exchanged for another (for example a 6" caster for an 8" caster), exchanges will be treated as a return, and a completely new purchase. Please see our return policies above to request an RGA to return the unwanted item(s), and place a new on-line order for the new item(s). Exceptions Exceptions to our return policies include: - Item(s) containing a manufacturer's defect - Incorrect quantities - Incorrect items In these cases, please contact our customer service department at 1-636-349-0220 (1-888-349-0220) to arrange an exchange, a replacement or fulfillment. Aarch Caster and Equipment agrees to arrange and pay for return and replacement shipments in these cases only. Damaged or Lost Merchandise Policy Damage to, or missing merchandise can occur during transit due to mishandling by the carrier. Packages can also become lost in transit. For UPS or Fedex Shipments: If UPS or Fedex requires your signature for a package(s), Be sure to thoroughly inspect the packaging PRIOR to signing for any packages. If there is any visible damage (beyond normal reasonable scuffing), such as open boxes, split boxes, or if it appears the package has been resealed, etc., you must have the driver make note of the damage in their system. We also suggest that you take pictures of the packaging before you open the package(s). If UPS or Fedex leaves a package on your porch that you did not sign for, and you discover damage to the packaging, or it appears the package has been resealed, take pictures of the packaging before you open the package(s). Under either of the above scenarios, after opening the package(s) inspect the contents for quantity and product damage. If the physical quantity does not match the quantity on the enclosed (or affixed) packing slip, or there is visible damage to the product, immediately contact Aarch Caster and Equipment's customer service department at 1-636-349-0220 (1-888-349-0220). You must save all packaging cartons and materials in the condition that they arrive. (the carrier may require the original cartons/ packaging in order to process a claim). The photos you take may also help in processing a claim. Under these scenarios Aarch Caster and Equipment will replace the missing or damaged merchandise. We may request that you ship damaged merchandise back to us. failure by you to produce the cartons and packing materials for the claim may nullify replacement of the damaged or missing merchandise. For LTL Shipments: Prior to signing for LTL shipments, thoroughly inspect packaging from Aarch Caster and Equipment. If there is any visible damaged (beyond normal reasonable scuffing), such as open boxes, split boxes, broken bands, etc., you must have the truck drive make a note on the bill of lading of the damage PRIOR to signing for the shipment. We suggest that you take pictures of the shipment even before you take it off of the truck. Under the scenario, after opening the package(s) inspect the contents for quantity and product damage. If the physical quantity does not match the quantity on the enclosed (or affixed) packing slip, or there is visible damage to the product, immediately contact Aarch Caster and Equipment's customer service department at 1-636-349-0220 (1-888-349-0220). You must save all packaging cartons and materials in the condition in which they arrive. (the carrier may require the original carton(s)/packaging in order to process a claim.) The photos you take may also help in processing a claim. Failure by you to produce the packaging and carton materials for the claim may nullify replacement of the lost or damaged goods. Lost Shipments: Lost shipments will require filing a claim against the carrier. Filing a Claim: Lost shipments will require filing a claim against the carrier. Filing a claim against a carrier is the responsibility of: A. Aarch Caster and Equipment for Prepaid UPS, Fedex or LTL shipments only. Under these scenarios Aarch Caster and Equipment will replace any damaged, missing or lost merchandise as long as you have provided photos and the original packaging required by the carrier, and have returned (at our request) damaged merchandise. B. You, if you have instructed us to send an LTL shipment freight collect by a carrier of your choice. In this case, you are also responsible for repurchasing damaged, missing or lost merchandise. Privacy & Security Policy We respect, and are committed to protecting your privacy. This section of this agreement informs you, the user of this site, of our policies regarding the collection, use and disclosure of personal Information we receive from users of the site. By using the site, you agree to the collection and use of your personal information in accordance with this policy. Information Collection and Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, and phone number. We use your personal information for the purpose of processing orders you place on our web site. Part of this process requires that we share some of your personal information with: - A third party merchant services company hired by Aarch Caster and Equipment for the purpose of processing credit cards. - Freight carriers such as UPS, Fedex, and/or LTL Truck Lines. - Our vendor, in the rare case of a drop shipment - A third party analytics service that collects, monitors and analyzes this information for the purpose of improving your experience on our web site. We collect information that your browser sends whenever you visit our web site such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our web site that you visit, the time and date of your visit, the time spent on those pages and other statistics. We will not sell your personal information to anyone. We will not share your personal information with anyone with the exception of the necessary third parties mentioned above for the purpose of processing your order(s). We use "cookies" to collect information. Cookies are small data files, which may include an anonymous unique identifier. Cookies are sent to your browser from our web site and stored on your computer's hard drive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Security The security of your personal information is extremely important to us. Your payment and personal information is safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including but not limited to your credit card number, name, and address, so that it cannot be read over the internet. We regularly take steps to validate compliance with the Payment Card Industry (PCI) Data Security Standards. It should also be noted that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Communications We may use your personal information to contact you with information regarding orders you have placed, newsletters, marketing or promotional materials and other information. Changes to This Policy This Privacy & Security Policy will remain in effect indefinitely except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this web site. We reserve the right to update or change our Privacy & Security Policy at any time; therefore you should check this Privacy & Security Policy periodically. Your continued use of the site after we post any modifications to the Privacy & Security Policy on this page will constitute your acknowledgment of the modifications, and your consent to abide and be bound by the modified Privacy & Security Policy. Questions If you have any questions concerning any of our policies or terms of this agreement, please contact: customer service at 1-636-349-0220 (1-888-349-0220) or email service@aarchcaster.com. Aarch Caster and Equipment reserves the right to change or modify this policy at any time. Last Updated 07/26/2021 Return to Home Customer Service Shipping Terms & Policy Returns & Damaged or Lost Mercahndise Support & Resources Blog (Coming Soon) Frequently Asked Questions Thank you for visiting! Please enjoy your experience, share us with a friend, and come again soon! Privacy Policy Terms & Conditions Refund Policy Follow Us ©2020 by Aarch Caster and Equipment. All Rights Reserved Back to Top