Field Technical Program A trusted partner to manage upgrades, maintenance & repairs. Limited internal capacity, spikes in demand, and a high sense of urgency make managing medical device upgrades, preventative maintenance and repair support increasingly difficult. With Novasyte's Field Technical Program, you will have access to our national network of the highest-quality field teams. With extensive experience on products of varying complexity, we are ready to scale up quickly and service any of your technical product needs. After building, deploying and managing our custom, dedicated field teams, we measure and track the progress and associated spend. Key Benefits: Increase flexibility to scale up and down with your customer-facing needs Maximize your team's bandwidth while we serve as an extension of your team Drive faster revenue recognition by expediting the field service timeline Minimize the SG&A costs associated with having a full-time employee Customize the strategic implementation plan to meet your program goals ISO 9001:2015 Quality Management System driving best-in-class processes and repeatable outcomes Receive real-time, data analytics to maximize program success Gain access to our network of 2,200 quality consultants across the U.S. and Canada to build a custom, dedicated team that meets your exact needs Powered by People and Technology Novasyte builds, deploys and manages all field teams with quality management standards that are ISO 9001:2015 certified - allowing us to deliver consistent results and continually improve satisfaction for you and your customers. After expediting the scheduling process on our Novasyte NOW platform, we measure and track the progress and associated spend in our proprietary Novasyte LYNC platform. This provides real-time visibility into every activity tracked and every dollar spent on Novasyte services so you can stay informed and evaluate where and when support is needed. Our interactive and customizable dashboards report: KPI measurement (e.g. expense-to-service ratios) Regional and facility-based activities performed by consultants Detailed spend analysis by account, region, product and supervisor Spend-to-budget and ROI tracking on Novasyte’s field technical services Industry Trend Retirement Cliff Puts Field Service Operations At Risk The medtech industry is facing an aging workforce crisis among field service engineers. As this talent shortage approaches, medical device and diagnostic manufacturers are forced to explore and implement the following options: Automate, optimize and streamline field service productivity with new technologies Adapt existing recruitment and development plans to hire and train new talent Outsource the field service arm of the business to a trusted, third-party provider Read our latest industry trend to learn the actions medtech leaders are taking and the realities they are facing in response to this looming issue. Read the Latest Industry Trend Download our Overview PDF Contact our Team Call Back Request First Name* Last Name* Company Name* Company Email* State/Region* Phone number* An IQVIA Company Contact us Our Vision To bring together the best-in-class people, technology and process to improve the lives of patients. Our Mission To become a premier, worldwide leader in delivering the full continuum of innovative outsourced solutions and positively impacting the lives of patients and end-users who work with our clients' medical device and diagnostic products. Our Commitment Everything we do is held to the highest standards in accordance with our ISO 9001:2015 compliant quality management system. Awards Inc. 5000 Fastest Growing Private Company Finalist 2019-2013 Ernst & Young Entrepreneur of the Year San Diego Regional Award Winner 2018 San Diego Business Journal Fastest Growing Private Company Finalist 2018-2015 Home Blog Contact Careers Do not Sell my personal information 5999 Avenida Encinas Suite 100 Carlsbad CA 92008 1-888-899-NOVA(6682) 2015 © Novasyte.com | All Rights Reserved Created by WebCoop.ca