Home > Blog > Customer Experience > [Ebook] How can personalization be used as a tool for improving customer satisfaction? [Ebook] How can personalization be used as a tool for improving customer satisfaction? As customer experience quality is determined by a combination of multichannel experiences, contact centers are a central pillar, whether they communicate by phone or via digital channels. Contact center agents play an important role in offering customers a personalized relationship by using all of a company’s communication channels. The major challenge for contact centers is consolidating customer data, in order to have a complete view of a customer and offer him the best answer at the right time and on the right channel. Personalization allows a company to build a strong relationship with customers and therefore win their loyalty. However, too many companies still do not take advantage of their data to develop this trusting relationship. In this e-book, discover how to use data to personalize your customer service and how to develop personalization to improve customer satisfaction: Why should you personalize customer service? What are new customer expectations with regard to personalization? What are the benefits of personalization? How can you take personalization further with tools such as artificial intelligence? What are the challenges of personalization? How can you tackle them with the help of tools and a CRM? Download our white paper Country Afghanistan Libya Unknown Africa scotland ivory-coast russia Albania Algeria Andorra Angola Anguilla Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Belarus Belgium Belize Benin Bhutan bolivia-plurinational-state-of Bosnia-and-Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada cape-verde cayman-islands central-african-republic Chad Chile China Colombia Comoros Congo Congo,-the-Democratic-Republic-of-the cook-islands costa-rica ivory-coast Croatia Cuba Cyprus czech-republic Denmark Djibouti Dominica dominican-republic Ecuador Egypt Salvador equatorial-guinea Eritrea Estonia Ethiopia falkland-islands faroe-islands Fiji Finland France french-guiana french-polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland isle-of-man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati north-korea Korea,-Republic-of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands new-caledonia new-zealand Nicaragua Niger Nigeria Niue norfolk-island Norway Oman Pakistan palestinian-territory-occupied Panama papua-new-guinea Paraguay Peru Philippines Pitcairn Poland Portugal Qatar Reunion Romania russia Rwanda saint-lucia saint-martin Samoa san-marino sao-tome-and-principe saudi-arabia Senegal Serbia Seychelles sierra-leone Singapore Slovakia Slovenia solomon-islands Somalia South-Africa south-sudan Spain sri-lanka Sudan Suriname svalbard-and-jan-mayen Swaziland Sweden Switzerland Syria Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga trinidad-and-tobago Tunisia Turkey Turkmenistan turks-and-caicos-islands Tuvalu Uganda Ukraine united-arab-emirates united-kingdom United-States Uruguay Uzbekistan Vanuatu venezuela viet-nam virgin-islands wallis-and-futuna western-sahara Yemen Zambia Zimbabwe burkina-faso Moldova Cote d'ivoire I would like to receive invitations about upcoming Webinars organized by Vocalcom I would like to receive invitations about upcoming events organized by Vocalcom I would like to receive newsletter from Vocalcom I accept terms and conditions outlined in privacy policy.