BUSINESS INSURANCE EMPLOYEE BENEFITS PERSONAL INSURANCE ABOUT MY POLICY Our Claims Promise We represent you If you need to make a claim, the Mitchell Sandham team will make sure it is handled in a timely, effective and fair way. We have built our company culture around client care. We will help you navigate the claims process, right from your first call. We’ll guide you through establishing the correct replacement value, to reviewing settlement offers, to final resolution. We will advocate on your behalf every step of the way. We’ll take good care of your business Our specialty claims services for businesses include: Claims reviews and audits Third Party Claims Agreements and Administration Loss settlement and reserves analysis Claims data analysis and loss trends Litigation management Coverage disputes and settlement evaluations Self-insured claims handling, subrogation and administration To file an emergency claim Please call our national dedicated 24/7 emergency claims number at: 1-833-917-0865 For non-emergency claims Send us an email or begin your claim online to expedite the process. File a claim online claims@mitchellsandham.com The claims process When you contact us about a claim, we’ll evaluate your insurance coverage to assess the policies that apply, and we’ll discuss your expectations and options. 1. Reporting the claim We’ll report every claim to the appropriate insurance company in a timely manner, and we’ll confirm that a claims adjuster has been assigned. 2. Coverage assessment We’ll evaluate all coverage positions from the insurance company to make sure your claim is handled and paid out as your policy promises. 3. Claim advocacy We will hold your insurance companies accountable and keep you informed throughout the process. We’ll insist on consistent and proactive contact from the companies, and we will give you regular updates on your claim and upcoming steps in the process. At every step, we’ll ensure your claim is progressing as quickly as possible towards final resolution. Insuring Canadian companies and the people who run them for over 50 years. Request a Quote LOCATIONS Oakville (Head Office) 1375 North Service Rd East, Unit 103 Oakville, ON L6H 1A7 T: 416.862.1750 | F: 416.862.1360 Hamilton 1400 Upper James St, Unit 6A Hamilton, ON L9B 1K3 T: 905.383.2939 | F: 905.383.2687 Ajax 467 Westney Rd South, Unit 13 Ajax, ON L1S 6V8 T: 905.683.4549 | F: 905.683.7536 SERVICES Business Insurance Employee Benefits Personal Insurance Surety Bonding Global Insurance Programs Manage my Policy Contact Us | Careers | © 2021 Mitchell Sandham Inc | Artwork by Design by Collective Experience Inc. | Site by Spaz Media