SERVICES PROCESS CASE STUDIES WHY US ABOUT BLOG CONTACT CAREERS CAREERS CONTACT SERVICES PROCESS CASE STUDIES WHY US ABOUT BLOG Visit IQVIA's COVID-19 Resource Center CLICK HERE what we do tailored programs that expand and contract with your stakeholders' needs Contract Clinical Program Providing your team with the support your medical device products need, wherever you need it. Supporting your products without overburdening your commercial team can be challenging. Novasyte’s Contract Clinical Program provides the highest-quality teams for in-servicing and product training with real-time tracking and reporting. read more + Field Technical Program Supporting all of your technical product needs with the highest-quality field teams. Proactively addressing technical needs for your medical device and diagnostic products throughout their lifecycle can extend your team beyond its internal capacity. Novasyte’s Field Technical Program allows you the flexibility and agility to scale up and down as needed for all your upgrade, maintenance and repair support. read more + S.M.A.R.T. Recall Program A trusted and experienced partner to manage your field action solutions. Offering a cloud-based, tech-enabled solution that provides comprehensive management and real-time activity tracking for all levels of regulated field action, including FDA-mandated recalls. read more + Inside Sales Program Removing the internal burden associated with managing an inside sales workforce. Following up on service contract renewals or generating new leads for your medical device or diagnostic products can be difficult without overburdening your commercial teams - especially with pressures to hit your increasing sales quota while minimizing SG&A costs. read more + 24/7 Phone Support Program With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it. Our support doesn’t end on the field. With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it. read more + IQVIA MedTech Solutions Manage your product lifecycle with confidence with concept-to-market solutions from IQVIA MedTech for the medical device and in-vitro diagnostics industry. read more + how we do it novasyte’s unique process and methods Novasyte's multi-channel approach includes account management advisors, field teams, and 24/7 call center support teams. Dedicated to attracting, training and retaining top talent, Novasyte ensures our highly-trained consultants will represent your organization with excellence on every engagement. Everything we do is held to the highest standards in accordance with our ISO 9001:2015 compliant quality management system. Build With an existing base of 2200+ consultants and a robust recruiting and screening program we can build the team you need, whenever you need them. Deploy A multi-channel support platform: field teams, contact center and video chat support. Manage Enterprise wide scheduling tools, expense management, mobile time and attendance supported by a dedicated Account Manager. Measure Weekly analytics measuring sales call activity, clinical support and trend analysis giving you a 360 view of each account. who we do it for some insights and testimonials from our clients Device Contract CNE Teams A $900 million global leader in the wound care market had the opportunity to compete and win a dual-source contract (valued at $19 million annually) with a large IDN health system. Our customer was in need of a team of Clinical Nurse Educators (CNE) to assist with the end user clinical demands. read more + Novasyte has transformed the way we do business today. President, Global wound care company Device Just-In-Time CNE Teams A Fortune 500 leader in the medical device space was dissatisfied with the quality of their current “generalist” clinical staffing firm. Novasyte created a tailor-made solution to assist in all clinical education needs. read more + Novasyte’s custom clinical support solution has allowed us to hit our goals year over year by freeing up the sales force. Vice President of Sales, Global medical device company Device Full Time CNE Teams A global leader in the ostomy, wound care and incontinence industry partnered with Novasyte to assist in launching a phase II product extension that focused exclusively on the pediatric market. read more + By utilizing Novasyte, we have been able to scale our product launches with minimal effort. Vice President of Marketing, Global medical device company Device National Support Team A Fortune 500 medical device client was presented with an opportunity to garner $35 million in new business due to a competitor in the space withdrawing from the market. Novasyte was the partner of choice to provide over 30,000 hours of education, training and swap out of over 200,000 devices in less than 12 months. read more + Novasyte is the linchpin to our success in this project. Vice President of Sales, Global medical device company why choose us let us help you turn a challenge into an opportunity Inception To Deployment Within four weeks, Novasyte builds and deploys your defined go-to-market teams ready to engage. With over 2200 consultants in North America, Novasyte customizes solutions to meet changing customer needs. “Access to physicians is increasingly restricted. So, as conventional sales forces struggle to remain effective....Those with foresight are starting to realize that the time has come to rethink their commercial models.” McKinsey & Company, "the eYe of the storm: Mastering Complexity with New Commercial Models" Device & Diagnostic Focused Now more than ever, the med-tech industry needs to find innovative ways to do more with less. Top tier med-tech companies partner with Novasyte because of our deep focus and experience in the device and diagnostic arena. Partner with the company that is deeply specialized in understanding the unique challenges of the med-tech industry. “Many medical device companies are taking a hard look at ways to save costs and improve efficiency...a common strategy is substituting traditional field sales roles with more effective channels or new roles that are less expensive than traditional field sales representatives.” ZS “Designing a High-Performance Medical Device Sales Model” Best In Class Analytics & Reporting Novasyte believes that our sales teams, clinical teams and field service teams are the tip of the spear when it comes to data. Novasyte's 360 Account review analytics provides a granular look at the outcomes derived from all actions in the field. “The biggest opportunities for the medtech sector to create value will come from remarkably low-tech solutions....many new approaches will involve expanding into a services model” Ernst & Young, “Pulse of the Industry: Medical Technology Report 2013” Novasyte's cloud-based quality management system is ISO 9001:2015 certified. This allows us to provide quality control, improve client satisfaction, and drive consistent outcomes. “At Novasyte, we build, deploy, manage and measure world class contract sales, clinical support and field service teams for the medical device and diagnostic industry. Healthcare is changing and we believe in changing with it. Our quality policy, strongly guided by our core values, is embedded into the Novasyte culture and sets the direction for our quality objectives.” Senior Leadership Team, Novasyte Quality Policy To consistently achieve high quality standards in all that we do by continually improving overall effectiveness. To always keep our sights, minds and hearts on the needs and satisfaction of our customers. To always honor our commitment to satisfy applicable requirements, responsibilities and provide value to our key stakeholders. To drive continual improvement and innovation to our business processes and the quality management system based on identified key metrics and stakeholder feedback. To adopt best practices and exceed customer expectations by overachieving fill ratio and meeting qualified placements. who we are not outsourced support, your new partner Founded by two former Medtronic executives and supported by a senior team with diverse backgrounds in the healthcare industry. We provide innovative, quick-to-market sales, clinical, field service and field corrective teams for the healthcare industry in the U.S. and Canada covering the medical device and diagnostic segments. Our rapid delivery service model brings together the best-in-class people, systems and processes to help our customers successfully manage the commercial needs of large-scale sales, education and support initiatives. We are in the trenches with you. We come from where you come from. We know the problems you are facing. Meet the Leadership Team An IQVIA Company Contact us Our Vision To bring together the best-in-class people, technology and process to improve the lives of patients. Our Mission To become the premier, worldwide leader in delivering the full continuum of innovative outsourced solutions and positively impacting the lives of patients and end-users who work with our clients' medical device and diagnostic products. Our Commitment Everything we do is held to the highest standards in accordance with our ISO 9001:2015 compliant quality management system. Awards Inc. 5000 Fastest Growing Private Company Finalist 2019-2013 Ernst & Young Entrepreneur of the Year San Diego Regional Award Winner 2018 San Diego Business Journal Fastest Growing Private Company Finalist 2018-2015 Home Blog Contact Careers Do not Sell my personal information 5999 Avenida Encinas Suite 100 Carlsbad CA 92008 1-888-899-NOVA(6682) 2021 © Novasyte.com | All Rights Reserved Created by WebCoop.ca