Industries Services Find a Business Services Consultant INDUSTRIES Business Services For much of the past two decades, business services firms have helped organizations by allowing them to focus on their core business and outsource much of the rest. But now, these firms’ own business model is in the midst of upheaval. New technologies are eroding the competitive advantage that business services firms could once command through sheer size. Fast-moving competitors have entered the arena, as have private equity firms, who are making acquisitions in the expectation of cutting costs and improving efficiencies. This new world is about more than replacing call centers with apps; it requires new ways of thinking about leveraging data to solve customer needs before they arise. At Egon Zehnder, our Business Services Practice works with facilities management firms, engineering firms, business process outsourcing firms, and others to help redesign leadership roles, optimize organizational structure, and build teams that can drive culture change across tens of thousands of employees. Our consultants, many of whom previously held operating roles within the industry, work closely with our counterparts in Technology, Digital, Supply Chain, and other practices to find leaders able to jump-start transformation. We look forward to helping you find the right leadership solutions in this time of uncertainty. Find a Business Services Consultant Business Services Consultants Find a Consultant Business Services Consultants Marc Daleiden FRANKFURT GLOBAL LEAD Marc Daleiden, based in Frankfurt, is active in Egon Zehnder’s Services Practice. He is a trusted talent and leadership advisor specializing in… Read more Justin Casazza CHICAGO GLOBAL LEAD Justin Casazza is Managing Partner of Egon Zehnder’s Chicago Office and co-leader of the firm’s Business Services Practice globally. He works across… Read more Joost Maes BRUSSELS Joost Maes, based in Brussels, founded and lead until recently Egon Zehnder’s Legal, Regulatory & Compliance Practice. Joost has held various… Read more Raymond Bassoulet PARIS, BARCELONA, MADRID, LISBON Raymond Bassoulet is the current head of Egon Zehnder Iberian Region (Barcelona, Lisbon… Read more Anthony Cavanough LONDON Anthony Cavanough, based in London, leads executive search and leadership assessment, development and advisory projects for a wide range of… Read more Katharina Stein LONDON Katharina Stein, based in London, is active in Egon Zehnder’s Industrial and Private Equity practices. She is a valued advisor to clients… Read more Hanns Goeldel HAMBURG Hanns Goeldel is Egon Zehnder’s Managing Partner for Germany. He specializes in CFO searches for stock-market-listed companies, family businesses… Read more Marc Erzberger GENEVA Marc Erzberger, is a trusted advisor to companies in the consumer, commodities, private equity, family business and not-for profit sectors. Read more Load More Thought Leadership | Business Services What Brought Us Here Won't Get Us There A PERSPECTIVE ON STRATEGIC CHALLENGES AND THEIR LEADERSHIP IMPACT IN THE BUSINESS SERVICES & OUTSOURCING INDUSTRY Amidst eroding margins and predatory competition, legacy business models are under pressure – and so are industry leaders. Read more A New Leadership Paradigm for Successful Organizational Transformation Today, virtually every organization is having to rethink how it adds value, meets the evolving expectations of customers and remains relevant in a world… Read more About Us Events & Initiatives Your Career Media & News Contact Us Legal Disclaimer Privacy Policy Do Not Sell My Personal Information Imprint Copyright © 2021 Egon Zehnder. All rights reserved. Egon Zehnder uses cookies and location services for analytics and to enhance site functionality and overall experience. You can read our cookie policy and change your settings by clicking this link. By continuing to use this site or by clicking “Accept” you are consenting to the use of cookies. Accept