Home Work with us Contacts Reserved Area This site uses cookies and similar technologies. If you do not change your browser settings, you agree. To know more' I approve SERVICES IT Consulting System Integration Application Management Service Management Cartographic Services PRODUCTS Lexicon Penelope INNOVATION The Software Factory The Service Centers The Competence Centers Innovation Projects MARKETS Banking & Finance Telco Public Sector Utility Industry Lexicon LESSICO® (Evolved Language for the Development of Interactive Services of COntact center) is a CRM and BPA (Business Process Automation) platform for the rapid creation of web applications of inbound CRM, back office outbound, management business processes, protocol etc. . Particularly oriented to the management of inbound / outbound Contact Center services and for the management of contact campaigns (survey / promotion / data collection) in CATI and CAWI mode, it stems from Gepin's long experience in the design and implementation of software solutions, applied to real needs that are encountered in the creation and management of Contact Center services and business process management. The excellent effectiveness of the functionalities and the remarkable performance of the product are also the result of the important opportunity for direct experimentation provided by the Gepin Group which uses Lessico to supply important services to large customers in various market sectors. Among the main ones we can mention the outbound services and file processing for Wind, TeleTu, Fastweb, Enel, Acea, Consip, SDA, inbound and back office services for ACI, ENI, AVCP, ISTAT, Ministry of Welfare, SDA. The numerous features offered, the clarity of the interfaces for users and managers, the simplicity and power of the service creation language together with the web based architecture always in step with innovations in the communication sector, make the Lexico platform a powerful tool for rapid configuration and easy use. It allows in a few steps to design the organization involved in the process (Work Groups, Users, Superusers); designing, starting from an event, the business process to be automated; indicate for each event the function that will treat it, how it triggers, which data it treats in input and output. Lexicon will automatically generate the web application, all user interfaces and databases. The main modules integrated into the platform are: Contact Center Lexicon You will be able to manage voice calls, faxes and e-mails from your Customer Care. With the CC module you can integrate Lexicon with the Avaya AURA, Genesys and Cisco telephone platforms. The arrival of a call will automatically open the mask to the operator with all the necessary data on the caller, or will make an outbound call from a pre-loaded list; Web & Mobile Dashboard You can check in real-time from your PC, smartphone or tablet, the progress of the campaigns, the performance of the contact center, dynamically distribute the workforce according to the needs and SLAs; Reporting Provides rich reporting to better analyze and manage activities; Work-force Manager Per pianificare e gestire i turni di lavoro in base ai picchi di traffico da gestire; Return to top of page © 2011-2012 - Gepin Group - via degli Artificieri 53, 00143 ROME tel +39 06 500941 - fax +39 06 5015674