My Account Report an Outage Customer Service Search MENU Residential and Commercial Deposit Requirements Ways to Pay Start, Stop, & Transfer Services Service Conditions Policy New Braunfels Utilities requires a deposit that is based upon doubling of the annual average of the premise’s actual historical billings for utilities, as applicable, for existing residential and commercial locations. For locations with no previous billing history, see the Service Conditions Policy – Section II. Credit Requirements and Deposit Conditions to view deposit calculation criteria. One-half of the deposit is due when making an application for service and the balance of the deposit will be billed by NBU on the first monthly bill. The deposit installment shall be payable along with the payment for Utility Services as provided in the Service Conditions Policy and subject to the same disconnection provisions contained in the Policy. Please note that commercial and residential deposits have slight variations. Residential Deposit Options A deposit paid in cash; by credit cards accepted by NBU (currently set at $1,500 limit per Customer of Record, per month), or by check. The option to sign up for Quick Connect in lieu of deposit; paid in cash, cashier’s check, money order, or by credit card. At such time that soft credit checks become operationally available to NBU, verification of an acceptable credit rating from a credit source utilized by NBU may allow a deposit to be waived; however, the credit check fee will be billed on the first monthly bill following the date the report was run. A new residential customer who has provided an approved letter of satisfactory credit history. An existing NBU residential customer who has established a satisfactory credit history with NBU for the last consecutive 12-month period. A satisfactory guaranty of payment. Small and Large Commercial Deposit Options A deposit paid in cash, by NBU accepted credit cards (currently set at $1,500 limit per Customer of Record per month), or by check At such time that soft credit checks become operationally available to NBU, a verification of an acceptable credit rating from a credit source utilized by NBU (see “Credit Source”), may allow a deposit to be waived; however, the credit check fee will be billed on the first monthly bill following the date the report was run An unconditional and irrevocable letter of credit from an approved financial institution in form and substance satisfactory to NBU (see “Irrevocable Letter of Credit”) An existing NBU Small Commercial customer who has established a satisfactory credit history with NBU for the last 36-month period (see “Satisfactory Credit History”) A Surety Bond with power of attorney from an approved insurance company in form and substance satisfactory to NBU – only if estimated aggregated annual billed sales exceed $100,000 per customer (see “Surety Bond”) An unconditional and irrevocable letter of credit from an approved financial institution in form and substance satisfactory to NBU (see “Irrevocable Letter of Credit”) Additional credit/collateral may be required in certain special (individual) circumstances when determined by NBU For additional deposit details or requirements view the Service Conditions Policy – Section II. Credit Requirements and Deposit Conditions FAQ How can I have my deposit waived? What does NBU consider Satisfactory Credit History? When will my deposit be refunded? Can NBU request a deposit at a later date if I do not maintain Satisfactory Credit History? What is Quick Connect? Interest will accrue on deposits from the time the deposit is made at an annual rate established by the Public Utility Commission of Texas, pursuant to Chapter 183 of the Utilities Code. Customer Service Newsroom Publications Careers Facebook Twitter Instagram LinkedIn YouTube COMPANY About New Braunfels Utilities Planning for the Future NBU Headquarters A Lasting Legacy WAYS TO SAVE Current Water Status: Non-Drought Rebates ACCOUNT Electric, Water, and Wastewater Rates Ways to Pay Understanding Your Bill Customer Service Resources SERVICES Start, Stop, and Transfer Services Before You Dig Tree Trimming NBU Locations MAIN OFFICE 263 Main Plaza, New Braunfels, TX 78130 SERVICE CENTER 355 FM 306, New Braunfels, TX 78130 Contact NBU MAIN OFFICE 830.629.8400 TOLL FREE 866.629.8400 AFTER HOURS 830.629.4628 Operating Hours Monday – Friday, 8:00 a.m. to 5:00 p.m. Privacy Policy 2020 © 2021 New Braunfels Utilities. All rights reserved. We use cookies to improve the user experience on this site. Privacy Policy Dismiss Notice