Breakdown Insurance Vehicle Finance Travel Your account Help TRAVEL INSURANCE 10% off when you buy direct online Plus AA Members pay no excess* Get a quote Retrieve a quote Coronavirus Advice for our customers The government has a single red list of countries for coronavirus, and given a step by step guide to travelling abroad. You should also follow the rules published by the Foreign, Commonwealth & Development Office (FDCO). If you travel abroad within the permitted guidelines you can still get a travel Insurance quote from us. Find out more about our cover on our travel insurance FAQs page. What's covered? Annual multi-trip Cover for all your trips over the year, up to 62 days at a time Personal accident cover up to £25,000 per trip Cancellation cover up to £5,000 per person per trip Cover for all the trips you take, up to 62 days each Emergency assistance 24/7, 365 days a year Medical expenses up to £15 million Find out more Single trip Cover for one trip lasting up to 186 days Personal accident cover up to £25,000 Cancellation cover up to £5,000 per person Emergency assistance 24/7, 365 days a year Medical expenses up to £15 million Find out more Get a quote Retrieve a quote Coronavirus Advice for our customers Other travel cover Winter sports For your skiing and snowboarding holiday, winter sports cover can be added to our policies. Golf Is your holiday on course? We cover golf as standard on your policy. Pre-existing medical conditions If you're unable to find affordable travel insurance for your medical conditions, the Money Advice Service has introduced a service to help you. For more information: visit the Money Advice Service call 0800 138 7777, Monday to Friday, 8am to 6pm email traveldirectory@maps.org.uk Star rated travel insurance Travel insurance advice Your holiday checklist Prepare for the perfect holiday Pre-existing medical conditions Can you still get travel insurance? More advice Tips to stay safe on your travels FAQs Policy documents How to claim Travel insurance booking claims Before you make a new claim, please contact your travel provider or tour operator first. They may be able to move your trip to a different date or provide you with a refund. If your travel provider or tour operator can't resolve your particular request, you can make a claim on your policy quickly by calling us on 0330 058 2991. While we're answering as many calls as possible, as well as looking after our employees' well-being, you may wait longer than usual at this uncertain time. Contact us for your travel insurance claim Don't forget to have your policy document and any other necessary documentation ready when you call. One of our claims team will explain how to make a claim, and give an indication of cover for your claim. Policies purchased from 5 April 2018 Annual multi-trip or Single trip (policy numbers starting P): 0330 058 2991 Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm. Or for any policy, you can email: AAtravelinsurance@axa-insurance.co.uk Emergency Medical Assistance Service +44 (0)147 335 6274 Lines are open 24 hours a day, 365 days a year. What you need to do to make a claim Do you need to cancel your holiday? Medical reasons First, seek advice from a doctor for them to confirm whether it's medically necessary to cancel. This can be either a phone consultation or an appointment at the surgery. For all other reasons, call our claims team as soon as you're aware you may need to cancel. Cancellation charges increase the closer you get to the departure date for your holiday. The claims team will tell you what information is needed to claim, and whether your circumstances are covered. Do you need to cut your holiday short? Because of a medical condition You should contact the Emergency Medical Assistance Service on +44 (0)147 335 6274. Because of illness, injury or death of a close relative We'll need confirmation of their condition from their doctor. We'll also ask for clarification as to whether their health was stable at the time of booking your holiday and taking out your travel insurance. Call our claims team as soon as you return home and they'll tell you what information is needed to claim, and whether your circumstances are covered. Has something happened to your belongings or baggage? If you suffer a theft on holiday you should report the matter to the local police and get a written report from them. A crime has been committed so you need to report it and we will ask for the written police report when you make your claim. If you lose something while on holiday, consider where you may have lost it and anywhere it could have been handed in. Report it to any party or place where you think it might have gone missing and get a record in writing. This will help with your claim. If anything happens to your luggage while it's checked in, you must report it to the airline and get a Property Irregularity Report (PIR). Try to do this while you're at the airport, or as soon as possible if you notice the problem after you've already left. If you want to claim from the airline directly, they may need you to follow up in writing within 7 days. You should check with them what their requirements are. If your baggage is delayed on your outbound flight for more than 12 hours, we cover for your replacement of emergency items such as clothes, toiletries and medication up to the limit in the policy. You should retain the receipts for all of your purchases. This is because we only cover items where a receipt is provided. Call our claims team as soon as you can after you return home. They can tell you what other information is needed to claim. Have you lost your passport or essential travel documents? If your passport or other essential travel documents are lost or stolen during your trip, you should report the matter to the police or consulate as soon as possible. You'll need proof of the incident to make your claim. You should also get replacement or temporary documents as soon as possible, so you can return home without disruption to your plans. Call our claims team as soon as you can after you return home. They can tell you what other information is needed to claim. Have you had an accident or been taken ill abroad? Call our Emergency Medical Assistance Service as soon as you can: +44 (0)147 335 6274 Lines are open 24 hours a day, 365 days a year. If you're looking for outpatient treatment only, you should call before you have the treatment. They'll be able to direct you to the best place for your care. Keep all receipts, invoices and reports that you are given. These will help you when you come to submit your claim. If public treatment is available, you should take this option for your treatment. If you are offered a choice between a public or private treatment and you opt for private treatment, we may not cover your claim. Call our claims team as soon as you can after you return home. They can tell you what other information is needed to claim. Just so you know, Silver and Gold cover also provide a hospital benefit for any inpatient stay over 24 hours. Did you experience a travel delay or enforced stay, travel disruption or missed departure? Get confirmation of the reason and length of the disruption from the provider. We can't consider your claim without this. If you're claiming additional costs rather than a fixed benefit, keep all receipts. Call our claims team as soon as you can after you return home. They can tell you what other information is needed to claim. The information you need to make a claim For all claims, you'll need an original booking invoice for your holiday showing dates of travel. For other claims, you'll also need the information below. Cancellation claims Original cancellation invoices from tour operator and travel agent. For other pre-paid trip costs we will require proof of purchase, and where appropriate, confirmation of any refunds given. Proof of reason for cancellation when reason is not medical (for medical reasons we will send you a medical certificate for completion). Cutting short a trip Documentary evidence showing the reason for cutting your trip short. Evidence of additional expenses incurred in getting you home early. Emergency Medical expenses Original bills for all expenses claimed for. Medical report showing diagnosis of condition. We may send you a medical certificate for your doctor to complete. Baggage loss or theft Household insurance details. Property Irregularity Report if the loss or damage was in the care of an airline, during transit. Or a police report for theft, or third party report for loss. Proof of ownership, such as an invoice, receipt, bank statement, photo or similar evidence. Repair report that confirms whether the item can be repaired or not and if so how much it will cost. Delayed baggage Household insurance details. Property Irregularity Report if loss or damage or delay was in the care of an airline, during transit. Or police report for theft, or third party report for loss. Proof of ownership, such as an invoice, receipt, bank statement, photo or similar evidence. A letter from the airline, or other proof that confirms the time and date the baggage was returned. Receipts for your emergency replacement purchases. Passport loss or theft Household insurance details. Property Irregularity Report if loss or damage was in the care of an airline, during transit. Or police report for theft, or third party report for loss. Proof of ownership, such as a receipt. Receipt for the emergency passport. Evidence of travel and accommodation costs incurred in obtaining the emergency passport. Delayed arrival or travel disruption Evidence of the flight number, date and time of scheduled departure and actual date and time of departure. Proof of reason for delay. Missed departure or travel disruption Proof of what caused the missed departure. For instance, a public transport delay could be a vehicle breakdown or strikes. Original receipts for additional transport and accommodation costs incurred. Good to know * To qualify for these additional Member benefits you must be an AA Member at the time of purchasing the policy. The benefits are not available for the Bronze level of travel insurance. Fairer Finance is a research and ratings agency that looks to help consumers make more informed decisions, and which encourages financial services businesses to compete on more than price. The Star Ratings are designed to give customers an idea of the quality of a product they're thinking about buying. The ribbons are marks of quality that reassures customers that they are dealing with a brand that stands above its competitors when it comes to service and fairness. AA Travel Insurance, a brand name of Automobile Association Insurance Services Limited (AAIS), is sold, administered and underwritten by AXA Insurance UK plc. Registered office: 20 Gracechurch Street, London EC3V 0BG. Registered in England number 78950. AXA Insurance UK plc is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202312. Calls may be monitored and recorded. The European Commission has provided an Online Dispute Resolution Service (ODR) for logging complaints. Travel insurance 0808 169 1195 Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday 9am to 4pm. Connect with us Home Travel insurance About us Gender pay gap Contact us Apps Careers Modern slavery Terms of use Privacy notice Privacy hub Cookies © Automobile Association Developments Ltd. 2021