Home For Business About Vitens Contact login Service About water Malfunction and maintenance Home Service Frequently Asked Questions Tips and advice Tips and advice Grounding. What is it and what do you need to know about it? Don't give frost a chance How do I not necessarily limit water consumption and what can I do to save water? I want to file a claim We are sorry that you have suffered damage. In most cases, your own insurer will pay for the damage. If your insurer does not reimburse the damage, you may be able to hold Vitens liable. Keep the following in mind: You cannot hold us liable for the claims below: Damage to the (internal) pipes in your home (these are the pipes from the water meter). Damage due to freezing of the (internal) pipes or the water meter. You can hold us liable for the following claims: Damage from dirty water. Damage due to a leak in the water pipe. Direct damage due to work by Vitens (eg a repair or a meter exchange). Vitens will not always be liable for the damage. In that case, the claim will be rejected. On the other hand, liability will not always lead to compensation for all damage. For example, liability for damage is limited or excluded in a number of cases. This is described in the General Terms and Conditions of Vitens. Submit a claim When submitting a claim, you must enclose the invoices, (repair) offers or other proof of the damage with the claim form. You should keep damaged material for the time being. We also advise you to take photos. This gives us a good idea of what the situation was like as you found it. In the event of major material damage, Vitens may appoint a damage expert for investigation. Schade moet binnen vier weken na het ontstaan ingediend zijn bij Vitens. Gebruik voor het mogelijk aansprakelijk stellen van Vitens het digitale schadeformulier. Let op: Wij kunnen uw schadeclaim alleen in behandeling nemen als u bij het invullen van het digitale schadeformulier ook de afwijzing van uw verzekeraar bijvoegt. Schadeformulier downloaden (ZIP-bestand met daarin invulbare en direct verstuurbare PDF, 39 kb) Is er een onafhankelijke instantie waar ik met mijn klacht over Vitens terecht kan? Moet ik onthardingspoeder in de vaatwasser of wasmachine gebruiken? Nieuwsbrief Wanneer moet ik de kraan laten doorlopen? Zijn er milieuvriendelijke middelen tegen kalkaanslag? Direct naar: Vacatureoverzicht Projecten Waterkwaliteit Drinkwaterkookadvies Organisation (read in English) Tarieven Aansluiting aanvragen Water for Life Veelgestelde vragen Contact Customer service 0900 0650 ( For this information number you only pay your usual call costs ) Fault number 0800 0359 (free) Current faults Requirements Privacy Disclaimer Security notice The Vitens.nl website works best with cookies. Cookies, sometimes from third parties, allow us to analyze general website visits and solve problems with the site. More information can be found in our privacy statement . Accept No thanks