Better Business Bureau® Set my location Menu Find Near US Search HomeWashingtonSeattleInsurance CompaniesTrupanion SharePrint Business Profile for Trupanion Insurance Companies CURRENT ALERTS FOR THIS BUSINESS Government Action: BBB reports on known significant government actions involving business’ marketplace conduct:: Washington State Office of the Insurance Commissioner v Trupanion Managers USA, Inc. The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is bein… Read More Government Action: BBB reports on known significant government actions involving business’ marketplace conduct:: File No. GG 2017 00130 - AP - Accusation; Insurance Commissioner of the State of California in the Matter of the Licenses and Licensing Rights of Trupanion Managers, USA, Inc.… Read More At-a-glance Contact Information 6100 4th Ave S Ste 200 Seattle, WA 98108-3234 Get Directions http://trupanion.com Email this BBB (888) 733-2685 Want a quote from this business? Get a Quote Customer Reviews 3.06/5 Average of 152 Customer Reviews Read Reviews Start a Review Customer Complaints 107 complaints closed in last 3 years 42 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation A+ Accredited Since: 7/9/2008 Years in Business: 21 Customer Reviews are not used in the calculation of BBB Rating Overview of BBB Rating Overview This company provides medical insurance for pets. Products & Services Pet Insurance Business Details Location of This Business 6100 4th Ave S Ste 200, Seattle, WA 98108-3234 Email this Business BBB File Opened: 7/9/2008 Years in Business: 21 Business Started: 1/31/2000 Business Incorporated: 4/29/2007 Accredited Since: 7/9/2008 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Type of Entity: Corporation Alternate Business Name Trupanion Managers USA Inc Vetinsurance International, Inc Business Management Mr. Darryl Rawlings, CEO Ms. Ronaye Verigin, Vice President of Customer Service Ms. Kesa Hurley, Social Media Specialist Mr. Louis Chames, Secretary Contact Information Principal Mr. Darryl Rawlings, CEO Ms. Kesa Hurley, Social Media Specialist Read More Business Details and See Alerts Customer Complaints 107 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Answered 11/12/2021 We rescued a 8 week old puppy who had been diagnosed and was being treated for Giardia. The rescue provides 30 days of pet insurance through a new puppy certificate with Trupanion which we activated within 24 hours of our wellness visit on 10/12. In the early hours of the morning on 10/13 after our wellness visit, our puppy started to throw up and did not have any interest in eating food. We visited a local vet on 10/13 after activating the insurance (Not the same one that the wellness visit was at due to availability) assuming that this was complication of the medication or giardia itself. The vet tested for parvo which was negative and prescribed other giardia medication to treat her ($299). At this point in time, the puppy was not eating anything, we were force feeding her through a syringe. Thursday 10/14, our puppy had gotten critical and we rushed her to a 24 animal hospital who was able to stabilize her and again tested her for Parvo which was negative. She was provided fluids, a feeding tub and numerous medications and tests all to save her life. The following day the rescue transferred her to their vet so they could continue covering the treatment in an attempt to save her life. We incurred $3400 in vet bills from the hospital between the overnight stay and all of the tests and treatments and since we had the pet insurance we were not too concerned about our ability to cover it. At the Rescue's vet, even though testing negative for Parvo again, she presented with all clinical Parvo signs and the vet was treating her like it was parvo. Unfortunately after 5 days in the vet, she developed pneumonia and we were forced to euthanize her to prevent further suffering. Trupanion is denying all $3700 in claims due to the Giardia being a pre-existing condition. This is all ridiculous as the Giardia was not a pre-existing condition from this. We are not grieving the loss of our puppy and having to deal with $3700 in vet costs. …Read More Read 106 More Complaints Customer Reviews 152 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Kathleen O (1 star) 11/22/2021 They hardly cover anything, including exam fees or bloodwork, will try to call anything they can a "pre-existing condition" to avoid covering it and if you cancel in ** within the first 30 days, you're out the $35 administration fee and EVERY D... Read More Read 151 More Customer Reviews Business Categories open category: Insurance Companies open category: Pet Insurance Local BBB BBB Great West + Pacific More Info on Local BBB BBB Reports On BBB reports on known marketplace practices. See What BBB Reports On BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any product, service or business. For Consumers Search for a Business Get a Quote Start a Review File a Complaint BBB Scam Tracker File an Auto Warranty Complaint BBB Ad Truth Sign up for Scam Alerts Frequently Asked Questions (FAQ) For Businesses Search Business Profiles Get Accredited BBB EU Privacy Shield Get Your Business Listed Partner Code of Conduct About BBB® Mission & Vision Directory of Local BBBs International Association of Better Business Bureaus BBB Institute for Marketplace Trust Careers BBB Wise Giving Alliance (Give.org) BBB National Programs Apply for BBB Accreditation Terms of UsePrivacy PolicyYour Ad ChoicesTrademarksHyperlinking Policy © 2021, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. You can learn more about our cookies in our Privacy Policy.