About Us Careers Investor Relations Industries Services Locations Why TaskUs? Insights Contact Us TaskUs Outsourcing Glossary Browse the Glossary: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z # A Agent Artificial Intelligence (AI) Asynchronous Messaging B Back Office Support Business Process Outsourcing (BPO) C Chat Support Community Forum Content Moderation COPC Certification Culture Customer Care Customer Effort Score (CES) Customer Experience (CX) Customer Life-Cycle Management Customer Relationship Management (CRM) Customer Satisfaction Rating (CSAT) Customer Service Customer Support D Data Warehouse Domestic Outsourcing E Email Support Employee Satisfaction (ESAT) Entrepreneur Escalation F First Contact Resolution (FCR) Full Time Employee (FTE) G Gamification H Hypergrowth I In-App Support Interactive Voice Response (IVR) K Knowledge Base L Learning Management System (LMS) LizardBear M Multi-Channel Support N Nearshore Outsourcing Net Promoter Score (NPS) O Offshore Outsourcing Omnichannel Support Onshore Outsourcing Operations Managers Outsourcing P PCI Compliance Q Quarterly Business Review (QBR) Queue Management R Resolution Time S Self Service Portal Service Level Agreement (SLA) Six Sigma SMS Support Social Media Support Startup Support Channel Support Ticket T Team Leaders Teammates Telephony Ticketing Systems Time to First Response Transformational Growth Interested in Working With Us? Contact us We exist to empower people to deliver ridiculously good innovation to the world’s best companies. Contact Contact Us Phone: (888) 400-TASK Support: info@taskus.com sales@taskus.com Useful Links Our Advantage Leadership Careers Insights Industries Entertainment + Gaming FinTech HealthTech On Demand Travel + Transportation Retail + eCommerce Social Media © 2021 TaskUs Privacy Statement Privacy Notice for California Residents Global Supplier Code of Conduct Cookie Policy

About Us Careers Investor Relations Industries Services Locations Why TaskUs? Insights Contact Us Our Team FEATURED TEAM MEMBERS Catherine Vice President of Operations TAIWAN Dan Senior Vice President of Operations PHILIPPINES Isaac Head of Sales Enablement & Demand Generation UNITED STATES This is TaskUs Load More CASE STUDIES Advancing Data Labeling for Computer Vision John Schauf CASE STUDIES How to Select a Data Labeling Company John Schauf CASE STUDIES Data Labeling Best Practices for Search Relevance John Schauf OUR SERVICES Digital Customer Experience Content Security AI Operations Consulting For Startups Careers with Us Interested in Working With Us? Contact us We exist to empower people to deliver ridiculously good innovation to the world’s best companies. Contact Contact Us Phone: (888) 400-TASK Support: info@taskus.com sales@taskus.com Useful Links Our Advantage Leadership Careers Insights Industries Entertainment + Gaming FinTech HealthTech On Demand Travel + Transportation Retail + eCommerce Social Media © 2021 TaskUs Privacy Statement Privacy Notice for California Residents Global Supplier Code of Conduct Cookie Policy