Learn more Got it! WHAT WE DO NEWS CLIENT PORTAL LOGIN CONTACT US Become A Mystery Shopper LET US HELP YOU UNDERSTAND Your Customers From bespoke online surveys to social media reviews, we offer a range of tools to be able to deliver a blended combination of high volume top line emotive feedback through to detailed compliance testing in order to give you a complete picture of what your customer experiences. SEE ALL SERVICES Your Customers Mystery Customer Analysis & Insight Reporting & Actions Our Services What we can do for your business Mystery Customer Profiled to your business, our mystery customers are real customers providing genuine experiential feedback to help you understand the reality of, and provide a high detail of, the customer journey in your business. Read More Online Review Collection Connecting into all the major review platforms such as Google, TripAdvisor, Facebook and Design My Night, we bring your public reviews into one place so they can be responded to and analysed centrally. Read More Online Survey Let us build your dynamic and fully responsive online surveys to engage with your customers and understand their experiences. Read More See All Services About Us We’re a market research agency specialising in customer feedback for the hospitality, leisure and retail industries. We use a blend of methodologies to give you a complete picture of what your customer experiences. Mystery Customer Online Surveys Social Media Analysis Advanced Analytics Bespoke Reporting Valuable Insight More About Us Service Monitor Why Choose Us There is more to working with Service Monitor than simply delivering programmes. We don’t just throw data at you, we turn numbers into real stories and recommendations for positive change. And we just love it when we hear about these things happening. It makes our work seem so much more worthwhile. “I like it that I have a relationship with you and not just an online portal” said a client recently. We see ourselves as an extension of your team. We much prefer to be out and about forging strong relationships whether that be face to face, visiting venues or presenting in meetings rather than just uploading numbers to a dashboard. Our Projects Case Studies 1 2 What our clients say Testimonials The team at Service Monitor are true champions of customer service. They provide Fuller's with real insight across both business to customer and business to business programmes; all presented in a compelling and personalised way. Nick Corden Fuller, Smith & Turner Latest News Company News 01 Nov 2021 Service Monitor engage with Park Holidays owners Park Holidays, have seen a massive interest in holiday home ownership after the pandemic has boosted staycations. Read more 01 Sep 2021 Did We Make You Smile extends to EME markets Compass Group, a client of the Service Monitor for over 7 years, have rolled out their UK customer research programme – Did We Make You Smile – across all of their European and Middle East markets. Read more 16 Jul 2021 I'm a Celebrity Jungle Challenge Service Monitor have been deploying customers to client Continuum Attractions’ latest venture in Manchester – the I’m a Celebrity Jungle Challenge. Read more News & Blog Companies we have worked with We’re proud to have long working relationships with some of the best-known brands and businesses in the UK. Previous Next Contact us and see how we can help your business CONTACT US Quick Links About Us Services Reporting Case Studies News Client Portal Login Contact Us Status Page Swagger Page Services Brand Compliance Audits Comment Cards Competitor Benchmarking COVID-19 Compliance Employee Surveys Face to Face Interviews Feedback Kiosks Focus Groups Mystery Caller Mystery Customer Mystery Emails Online Review Collection Online Survey SMS Surveys Video Mystery Customer Voice Online Survey Reporting Artificial Intelligence (AI) Bespoke Reporting Cloud Analytics Dashboards Insight Instant Alerts Join Mailing List Be the first to hear about news from Service Monitor © Service Monitor 2021. All rights reserved. Cookie Policy Privacy Policy Terms & Conditions Legal Documentation