New Patients We are grateful you have entrusted One Community Health with your care. This section will help you learn what to expect and how to prepare for your first visit. QUICK LINKS: Insurance and Billing Medicaid Scheduling an Appointment Forms Frequently Asked Questions Community Resources NEW PATIENT INFORMATION Learn more about enrollment experts who can help you understand insurance and billing, Medicaid, and more. Prior to visiting your provider, you will have a registration appointment with someone from our Patient Resource Team. The "new patient registration appointment" gives us time to meet personally with you, listen to your needs, and explain what it's like to receive support and services through us. During this meeting, a Patient Resource Specialist guides you through the registration process and reviews key policies and procedures. We also use this time to discuss payment options, plus share information about health care programs (Medicaid or the Oregon/Washington health care plans), which may benefit you. If you need help signing up for these programs, we have certified assisters. Beyond the scope of health care, should you also need other social service programs or resources that address food security, shelter, clothing, domestic violence and more, our team will readily share that information. Know we are here to help whenever you need us. And after your appointment, don't hesitate to reach out with any questions, concerns or feedback. PREPARING FOR YOUR VISIT Learn more about insurance and billing, including the specifics of our sliding fee discount. Our appointments are scheduled, this allows adequate time to register and fill out all necessary forms. Please note: Being on time ensures a more positive experience. If you have insurance, please bring your information as well as anything else (e.g., list of medications) that will help us better understand your current health situation as well as any wellness goals. If you have questions, we suggest writing them down in advance and bringing them to your appointment. At One Community Health, we serve both the insured and uninsured alike. We offer a Sliding Fee Discount Schedule based on family size and income. If you feel you qualify for our fee discount, please bring last year's tax returns or other proof of income. Please call us if you have questions. You can learn more about insurance and billing here. For those who would like to complete registration forms in advance, they may be accessed here. TRANSPORTATION RESOURCES Need transportation to your appointment? Click here for information about Columbia Area Transit (CAT). Other transportation and local taxi services include: Hood River Taxi (541.399.9954) - Hood River Transportation Solutions (509.386.4983) - The Dalles The Link public Transit (541.296.7595) - The Dalles 5DOLLAR CAB (541.296.8900) - The Dalles Mt. Adams Transportation Services (509.773.3757) - Klickitat County Four Fifty Taxi (541.705.5956) - The Dalles Transportation expenses may be covered by your insurance provider - please call them for questions. Or talk to a front desk staff team member if you need help with transportation. MAIN PHONE: 541.386.6380 OCH patients can access after hours care from OCH clinicians 365 days a year (including holidays and weekends) by calling 541.386.6380. INTERPRETATION SERVICES: We are bilingual (Spanish/English) and offer interpretation services for other languages, too. CONTACT US TODAY Our mission is to advance health and social justice for all members of our community. Learn more New Patients Log in to MyChart Help with Medicaid Insurance and Billing Community Resources Donate Our Team Our Story Media / Press Jobs at OCH Residency Program LOCATIONS Hood River: Info/Hours | Map The Dalles: Info/Hours | Map School-Based Health Center: Info/Hours | Map One Community Health receives U.S. Department of Health and Human Services funding and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. One Community Health acknowledges the land in which we reside as the sacred land of past and present Indigenous People that includes the Tribes and Bands of the Nez Perce; Umatilla; Cayuse; Walla Walla; Warm Springs (Upper Deschutes (Tygh), Lower Deschutes (Wyam), Tenino, and John Day (Dock-spus)); Wasco (The Dalles (Ki-gal-twal-la) and Dog River); Paiute; The Yakama confederation (Kah-milt-pah, Klickitat, Klinquit, Kow-was-say-ee, Li-ay-was, Oche-chotes, Palouse, Pisquose, Se-ap-cat, Shyiks, Skinpah, Wenatshapam, Wishram, and Yakama). We recognize and honor these people as the sovereign stewards of this land and valuable members of this community. Copyright © 2021 One Community Health | All rights reserved. ENGLISHESPAÑOL