Translate Home > Plans > Plans > Customer Experience Customer Experience Metro’s Customer Experience (CX) team takes an honest look at pain points that customers tell us about and proposes improvements that are responsive to their concerns. We randomly survey thousands of riders every year to obtain feedback on everything from cleanliness to security and reliability. We then use this data to prioritize areas for improvement, and develop and fund solutions. CX Plan Plan en español Goals Our goal is to always put you first — your safety, your time, your comfort, and your peace of mind – when we connect you to people and places that matter to you. We know we don’t always deliver on this goal. That’s why we are making improvements. Status Our CX Plan includes over 40 action items such as: Bus Frequency / Bus Stops More shelters at bus stops, seating, lighting, real-time information, and improved wayfinding for people who have low vision. Homelessness Use of unarmed ambassadors to make Metro feel safe and to intercede with people experiencing homelessness on Metro. Cleanliness Jumpstarting a pilot program for mid-day cleaning of trains and buses so that trash does not build up throughout the day. Latest News Help keep Metro clean and safe Willowbrook/Rosa Parks Station improvement project is now officially completed! Recap of Metro Board of Directors’ March meeting Tell us what you think The CX Plan will be updated annually, and we want your feedback to inform future plans. Share your comments on this form. Documents 2020 Customer Experience Plan adopted Metro announces innovative partnership to improve customer experience The Source: Customer Experience Contact Us Metro Customer Relations One Gateway Plaza, 99-PL-4 Los Angeles, CA 90012-2932 CustomerRelations@metro.net 213.922.6235 1.800.464.2111 Content Goals Status Latest News Tell us what you think Documents Contact Us About Metro Fares and Passes How to Ride The Source Accessibility Employee Self Service El Pasajero Metro Intranet Privacy Policy | Terms of Use Copyright © 2021-2022 Metro