PLATEAU PEDIATRICS :: A MEDICAL HOME IN YOUR HOME TOWN HOME PRACTICE HEALTH INFORMATION ABOUT PORTAL NEWS Patient Portal We are pleased to offer to our families limited access to their child's health records via the Patient Portal. To access the portal, visit https://patientportal.intelichart.com The portal is accessible via web browser on your desktop or laptop and via mobile app on your smartphone or tablet. To download the mobile app, visit the Google or Apple Store and search for “Intelichart Patient Portal”. If you have not yet signed up for our new portal, please call us at (931) 707-8700 or come by the office. CREATING A PORTAL ACCOUNT To create a portal account, you will need to call or stop by our office and provide us with your e-mail address. If you don’t have an email address, call us and we will assist you with setting up your portal account. Please note that only patients, legal parents and guardians may create a portal account. Court documentation is required to prove guardianship. Patients 18 and over will not be accessible on the portal by parents or guardians unless appropriate court documents are presented in the office. We apologize for any inconvenience this may cause. We will provide you with a unique PIN number for each child which will allow you to add them to your parent account. Please note that your child’s PIN number may come via email from Intelichart and may come to your email’s spam folder. For instructions on creating your parent account, please see our how-to sheet. COMPLETING QUESTIONNAIRES USING YOUR PORTAL ACCOUNT Well exam questionnaires may be completed by logging into your portal account and following the link provided in the patient Message. Please note that you must enter your email address exactly as it appears in our chart. If you have a new email address, please contact us. If you don’t have a portal account, call us to set one up or to request a CHADIS account user name and password. You can also complete the well exam questionnaires at your child’s visit. ACCESSING DOCUMENTS USING YOUR PORTAL ACCOUNT Occasionally, upon your request, Plateau Pediatrics will upload documents to your portal account; for example school notes or school immunization forms. These documents require Adobe Reader to download. You may obtain adobe reader free here. To access the document in your portal account, select the appropriate patient and go to My Chart and then Documents. INTELICHART PORTAL AND MOBILE DEVICES Intelichart does not recommend using a web browser on mobile devices for the Portal. For mobile devices, Intelichart recommends using the Mobile App. There are portions of the chart that are unavailable in the mobile app and can only be viewed in a web browser, we apologize for this inconvenience. If you are having issues opening the portal using your browser on a mobile device, please try on a desktop or laptop computer. If you are still having issues opening the portal in your browser, please try emptying your cache or cookies. Please note that Safari is not recommended for use with Intelichart and is not guaranteed to work. How cache & cookies work Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. Clearing Cache in Chrome On your computer, open Chrome. At the top right, click More . Click More tools Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data. Clearing Cache in Firefox Click the menu button. and select Options. Select the Privacy & Security panel. In the Cookies and Site Data section, click Clear Data…. Remove the check mark in front of Cookies and Site Data. ... With Cached Web Content check marked, click the Clear button. Close the about:preferences page. Clearing Cache in Safari From the home screen, Select Settings > Safari. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache. Confirm when prompted. The mobile app can be downloaded by visiting your mobile Play Store and searching for Intelichart Portal. API AUTHENTICATION Through our new Intelichart Portal, Plateau Pediatrics now offers API Authentication. Click here to find out more about API Authentication and what it means to you. © 2014 Plateau Pediatrics. Please read important information about this website. This site complies with the HONcode standard for trustworthy health information: verify here