24/7 Contact Center And NOC As A Service. Decades Of Expertise. Home » 24/7 Contact Center and NOC as a Service CCI Systems has been providing Contact Center and NOC monitoring services for over a decade. CCI Systems partners with top industry suppliers and technology leaders. We deliver fresh insight and state-of-the-art solutions that keep you ahead of the curve. CCI Systems will tailor a solution to cater to your needs, whether it be off-hour/weekends or 24/7 support. See Support & VoIP Team Contact Center Services: SOC Type 2 Certified 24/7 Domestic Operations Omnichannel: Calls, Social Media, SMS, Chat and Email End-User Support: Tier 1 Advanced Support: Tier 2 & 3 Network Monitoring & Troubleshooting Language Services: Voiance Hospitality & Wi-Fi Experts Billing and Sales Start-To-Finish WIFI Solution MikroTik Breach Call Center Closing Plan To Outsource Our Contact Center Partners CCI Systems Contact Center. To ensure the best experience for Service Provider and Wi-Fi users, CCI Systems Contact Center is available 24x7x365 to assist. Calls are answered by expert technicians who are trained and certified by the top industry vendors. Zendesk Implementation Network Operations Center (NOC): SaaS Monitoring Services 24/7/365 Monitoring U.S.-Based Employees Equipment Agnostic Service Provider Engineering Support Network Support Services Utilizes LogicMonitor Uses Promptlink Incident Triage, Prioritization, and Troubleshooting Assistance Correlate Data from Monitoring, Logging, and Staff Reports Issue Tracking through Trouble Tickets Customer Escalation and Dispatch NOC Service Levels: CCI Systems offers three levels of service, starting from monitoring-only to turnkey support. NOC Software Device Monitoring Software Service Status and Graphing Hardware and Interface Up/Down State NOC Foundation NOC Advanced Our Network Operations Partners Network Operations Center. CCI Systems Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting subscribers. CCI resolves issues remotely, in turn preventing costly truck rolls. Let us help you grow your revenue and network, while increasing reliability and customer satisfaction! Best-in-Class SaaS Software Customizable Dashboards Auto-Generated Reporting Polls Information via SNMP, Batch Script, API, etc. Cloud-Based: No Equipment On-Site Free Automatic Updates Easy and Fast Deployment with Netscan Ask About Current Offers! VoIP Services: Property Management Services (PMS) Integration Experts in Hospitality/Hotel Voice Solutions In Room Phone options: Polycom Bittel Yealink Cetis Vtech Fully Managed Solutions Services End-to-End Turnkey Services Enhanced 911 Features Cloud-Hosted PBX and On-Premise Voice Solutions 24/7/365 Monitoring and Contact Center Services available Guest Satisfaction Through Better Communication Our VoIP Solutions Partners VoIP. CCI Systems delivers VoIP solutions at a price point that reduces capital costs and ongoing operating costs while managing hotel operators’ additions and changes. We are always improving our service and features, offering no-fee Move, Add, Change, Deletes (MACDs), high-quality of customer care, and reliability. Let CCI Systems Help You Solve Your Biggest Challenges. We look forward to hearing from you. Home About Careers Blog Astrea Network Solutions Group Field & Design Services 24/7 Contact Center And NOC As A Service For more than 60 years, CCI Systems has delivered end-to-end solutions for communication networks, serving clients nationwide, as an employee owned company. We combine forward-thinking engineering and the latest technology with practical field experience to plan, meet, and exceed our customers’ expectations. Established 1955 in Iron Mountain, Michigan. Copyright © 2021 CCI Systems. All Rights Reserved Privacy Policy | Terms & Conditions We use cookies to ensure you get the best experience on our website. Carry on browsing if you are happy with this, or find out how to manage cookies Ok