San Donato Group Open menu Public Relations Office (URP) Villa Aprica Clinical Institute The Public Relations Office was born following the Prime Ministerial Decree of 11 October 1994 and has the following purposes: implement the principle of transparency of administrative activity and the right of access to documentation and correct information; systematically detect the needs and the level of user satisfaction for the services provided; propose adjustments and corrective actions to favor the modernization of the structures as well as the simplification of languages and the updating of the ways in which the administration proposes itself to users. Receipt and handling of complaints Users, relatives, voluntary organizations or organizations for the protection of rights can submit observations, complaints, reports against acts or behaviors that deny or limit the usability of health care services. Users can exercise this right through a letter on plain paper, a telephone report, an e-mail or through an interview at the URP office. The URP manager provides a written reply to users who have submitted written complaints. How to contact the URP by phone: 031/579503 e-mail: urp.icva@grupposandonato.it post office: Villa Aprica Clinical Institute, Via Castelcarnasino 10, 22100 Como (CO) Do you want to be updated? Sign up to receive information on health, research, events and activities. SUBSCRIBE NOW La sanità del futuro, oggi, per tutti. Vai a Instagram Vai a Facebook Vai a Twitter Vai a Linkedin CAREERS CONTATTI INFORMAZIONI LEGALI © 2021 GSD - Gruppo San Donato - v. 2.1.0.as1 San Donato Group By clicking on "Accept all cookies", you agree to store cookies on your device to improve site navigation, analyze site usage and assist in our marketing activities. Read the cookie policy Accept all cookies Accept only necessary cookies Cookie settings