1-800-NFS-1306 FAQ Browse our frequently asked questions to find the answer you’re looking for. If you have a question that we haven’t answered here, feel free to contact us. National Fulfillment Services About Us FAQ GENERAL Where are your warehouses located? What are your hours? Do you offer a trial period/can I place several test orders? Do you have a usage minimum? ORDER ENTRY & PROCESSING Does your system display item pricing and current inventory levels? Can your system handle all payment methods? Do you allow for multiple “ship-to” addresses for a single bill-to-order? Can you process customer change of address requests? Do you offer online access to customer order data? Can I enter consumer and/or B2B orders into your system? Can orders be modified or cancelled before they ship? Can customers enter special comments? Can gifts/discounts be added to an order? Do you conduct any fraud review? Can you process foreign orders? Do you include packing slips with an order? Can auto-ship/continuity orders be delayed or placed on hold until a specified date? CUSTOMER SERVICE Do you offer live chat? What are your customer service hours? Where is your contact center located? What languages do your agents speak? Who trains the agents? What is the difference between a dedicated and shared agent? What does your social media response include? INVENTORY MANAGEMENT How often do you perform a physical inventory? Are inventory levels updated as orders come in? What occurs when a product is on backorder? Can you pick inventory using the first-in first-out method? ACCOUNTS RECEIVABLE Can you invoice customers on my behalf? Do you collect on bad debt accounts? Do you provide online access to credit hold orders and display account history? WAREHOUSING & SHIPPING Do you ship internationally/domestically/globally? What methods do you offer for international shipments? Can you fulfill orders for international companies? Can you receive ocean freight containers? Do you store/ship HAZMAT materials or products? Do you offer shipping supplies? Can I use my postage account? Do you inspect products before receiving? When shipping overseas, do you complete customs paperwork? Do you offer conditioned and/or refrigerated storage? Do you offer secured storage for high-value inventory? REPORTING Do you give condition reporting for returns? Can I view reports by date? What automated reports are available daily? Are reports accessible at any time? E-COMMERCE Can you handle my eBay/Amazon/etc. orders? Can you fill orders for my kickstarter/indiegogo/etc. campaign? What order induction methods do you use? Do you integrate with _? Will you email my customer when their order ships? Still have questions? Ask our team! For any other questions, please email us at info@nfsrv.com or give us a call at +1 800-637-1306 ADDITIONAL CAPABILITIES Do you handle one-off projects/giveaways/promotions fulfillment or kitting and assembly jobs? Do you offer consignment/customs brokerage? Can you insert something into every shipped order? Do you print books or offer print on demand services? Do you offer cross-docking? Can you bottle and/or manufacture my products? Do you offer gift wrapping/bow tying/card writing? FIND THE RIGHT ANSWER START A CONVERSATION WHERE SPEED MEETS EXCELLENCE ORDER MANAGEMENT Auto-Ship and Continuity B2C / E-Commerce Business-to-Business Catalog Fulfillment Services Multichannel Integrations FULFILLMENT & DISTRIBUTION Amazon Fulfillment Support Lot Control And Specialized Multichannel Fulfillment Multi-Site Fulfillment Pick and Pack Returns Management CUSTOMER CARE Account Management Call Center Services Real Time Support – Live Chat VALUE-ADDED SERVICES Amazon FBA Prep Box Programs and Sampling Kitting and Assembly IT SERVICES Business Intelligence Technology Visa PCI Level 1 Compliance INDUSTRIES Apparel Collectibles DRTV Food + Beverage Home + Consumer Goods Media Publishing + Books Skincare + Cosmetics Supplements INTEGRATIONS Amazon ChannelAdvisor eBay Magento Netsuite Rakuten SellerCloud ShipStation Shopify Skubana SPS Commerce Volusion 1-800-NFS-1306 CONTACT NEWS & INSIGHTS ABOUT US Our People Our Process Our Technology Case Studies FAQ National Fulfillment Services © 2021. All Rights Reserved Privacy Policy Careers Site by Reshift Media