HOMES BUSINESSES MUNICIPAL AGGREGATION GET HELP Frequently Asked Questions Helping you understand energy choice. ABOUT DYNEGY AND CUSTOMER CHOICE Does Dynegy offer plans where I live or work? Dynegy currently serves over one million customers throughout the Midwest and Northeastern United States. View the areas we serve. What does customer choice mean in electricity deregulation? Why should I sign up for an alternative supplier? RESIDENTIAL AND SMALL COMMERCIAL INFORMATION How can I enroll for a Dynegy electricity rate? Will my local utility be notified that I’ve signed up for an electricity rate with Dynegy? Will my local utility be notified of the transfer? How will I be billed for my electricity usage? Are there any fees for signing up for electricity with Dynegy? How do I renew my rate with Dynegy? I am moving. How do I transfer my electricity rate? How do I contact Dynegy for questions concerning my electricity rate or contract agreement? Who do I contact to report a power outage or service problems? How do I find my account number? What does Dynegy's Total Satisfaction Guarantee cover? What is Price-Protection? What if I try it and don’t like it? Can I cancel? How do I find my local utility company info? Ready to enroll? ABOUT DYNEGY CASH REWARDS What is the Dynegy Cash Rewards plan? How does the cash rewards work? Is there an Early Termination Fee for the Dynegy Cash Rewards plan? When will I receive my cash back reward? Does the reward card need to be activated to use? If I move of change providers, will I still need receive a reward card for the time I was a customer? What do I do if my card is lost or stolen? How can I check my balance? LARGE BUSINESS MARKETS How do I enroll my business on a Dynegy electricity rate? Will my local utility be notified of the transfer? When does my new rate take effect? When will I receive the first bill as a large business customer? What payment methods are available through Dynegy? How do I contact Dynegy with questions about my agreement or billing? What should I do if my payment was sent to my local utility company by mistake? Who do I contact to report a power outage or electric service problems? What is the process for making a name change, adding or dropping an account from our agreement? How do I find my account number? As our supplier, can you provide our utility account number? About Us Shop Plans Contact Us ABOUT USCONTACT USMUNICIPAL AGGREGATIONCAREERSABOUT OUR ADSMEDIAENVIRONMENTAL DISCLOSURESTERMS OF SERVICEPRIVACY POLICYCCR COMPLIANCE © 2021 All Rights Reserved