CUSTOMER SERVICE BOARD OF DIRECTORS DEVELOPMENT GENERAL INFO CAREERS ··· EMERGENCY Customer Service Rates Water Services Sewer Services Emergency FAQs POWER OUTAGE-PUBLIC SAFETY POWER SHUTOFF (PSPS) Given the growing threat of extreme hot, windy weather, Pacific Gas and Electric Company (PG&E) is alerting customers to be prepared for power outages to minimize the risk of power lines sparking a fire. If extreme fire danger conditions threaten a portion of the electric system serving our region, it will be necessary for PG&E to turn off electricity in the interest of public safety. This is called a Public Safety Power Shutoff (PSPS). Learn more about Public Safety Power Shutoffs that could impact you this wildfire season. Visit www.pge.com/psps. Tuolumne Utilities District is actively planning for the potential of extended power outages with the goal of minimizing water service interruption. The challenge is the array of infrastructure and terrain that the District’s service area covers. The District is aggressively pursuing backup power generators to meet the power needs of critical infrastructure. If a PSPS event occurs for an extended amount of time, TUD will be asking all customers to conserve water and limit outdoor water usage until power is restored. The District encourages all Tuolumne County residents to be prepared for a PSPS event. Steps you can take today: Prepare your emergency kit! Include water for your family, store at least one gallon of water per person per day for three days, for drinking and sanitation. Go to https://prepareforpowerdown.com and sign up for PG&E alerts to be notified of a PSPS event. In the event of a PSPS event, stay connected with TUD on Facebook and at www.tudwater.com. More helpful information: How TUD Prepares for PSPS PG&E Wildfire Safety Program PG&E Public Safety Power Shutoff Fact Sheet The Power of Being Prepared for a PSPS FEMA – Be Prepared for a Power Outage WATER EMERGENCY What should I do in case of a water emergency? The District service staff is here to help you with any water emergencies. Call TUD 24–hours a day, seven days a week at (209) 532-5536 to respond to water and sewer emergencies. If it is after normal business hours, our answering service will notify our staff and we will get back to you shortly. Is Your Family Prepared for an Emergency? Get prepared today! Click on the following links and information to better prepare you and your family for an emergency situation: Food & Water in an Emergency Get Ready – FEMA Courtesy of FEMA and the Red Cross Water Pipe Emergency If a water pipe bursts at your home, we recommend that you immediately turn off your main water valve. This valve is typically located on a water pipe that comes out of the ground and into the side of your house, frequently located below a hose bib. If you are unable to locate this valve or turn it off, contact TUD and we will assist you. If you see conditions such as an open or damaged fire hydrant, water seeping up from underground or other signs that an underground water line may be broken, please report it to TUD immediately. 24HR EMERGENCY HOTLINE Call the District emergency hotline at 209.532.5536 at any time to report an emergency SEWER EMERGENCY Most TUD sewer customers don’t like to think about a possible sewage spill. But, they do happen. Sewage spills occur when the wastewater being transported via underground pipes overflows through a manhole, cleanout or broken pipe. Common Causes of Sewer Spills Grease: Grease builds up inside and eventually blocks sewer pipes. Grease gets into the sewer from household drains, as well as from poorly maintained commercial grease traps and interceptors. Grease is the most common cause of pipe blockages. How to prevent grease building up? Do not put grease down drains. Wipe down or scrape plates, pans, etc. into grease can. Once the grease and or can is cool, dispose of it in your garbage. Structure problems: There can be many reasons for a sewer backup, many of them are caused by structure problems caused by tree roots in the lines, broken/cracked pipes, missing or broken cleanout caps, or undersized sewers can cause blockages. What if you encounter a sewer spill? If you see a sewage spill occurring, please call TUD immediately at 209-532-5536 and notify them of the problem. The TUD Wastewater staff will be notified seven days a week, 24 hours a day if an emergency occurs. We will respond as quickly as possible to get your issue resolved. WATER & SEWER RATES The District last approved a change in rates effective January 1, 2020. TUD customers with water service are billed in bi-monthly intervals according to meter size and water consumption. TUD customers with sewer accounts are billed bi-monthly. WATER RATES SEWER RATES SUBSCRIBE TO RECEIVE THE LATEST NEWS SUBSCRIBE ABOUT US Our mission is to provide: Responsible Water and Wastewater Services for our Customers with Great Customer Service in a Socially, Financially, and Environmentally Responsive Manner at a Fair Value. PAY MY BILL QUICK LINKS Board of Directors Projects Development Careers Customer Service Latest News Privacy Policy Contact CONTACT INFORMATION TUD Office 18885 Nugget Blvd. Sonora, CA 95370 Business Hours: 7am-4pm customersvc@tudwater.com 209.532.5536 Copyright © 1992-2021 Tuolumne Utilities District | by ND