HYFRA Service HYFRA Service is available worldwide so we can guarantee 100% system availability as soon as possible if a malfunction occurs. In case of failure, our own service team and our local partner’s experienced cooling system technician will find a quick solution. And we are the point of contact for all installation, maintenance and service work on our cooling systems, including the piping. You can count on us 24/7. Report your malfunction to our 24/7 service hotline and we will immediately organize the solution to your problem. Call us at +49 2687 898 999 or send an e-mail to service@hyfra.com. In North America, please call +1-630-259-1350. (Only for chiller maintenance related topics) Service Promise Kompetent. Wirtschaftlich. Zuverlässig Services Maßgeschneiderte Services für Ihren Bedarf. Service Packages Servicepakete für Ihren Bedarf Restart Maintenance Restart your HYFRA chiller reliably even after a break Our timetable for maximum service*: 1h: Within 60 minutes, a HYFRA Aftersales Department employee will answer your inquiry. 2h: Remote service for customers with the relevant IT configuration. 24h: Availability of our service technician within Europe who will completely repair your device unless spare parts are required. 36 - 48h: Availability of our service technician worldwide. The spare parts will have arrived by now and your system will be repaired. *depending on selected service package Contact Service Conditions Eco-Design Imprint Data protection Terms and Conditions Social Media © 2021 HYFRA Industriekühlanlagen GmbH

Spare Parts. Easy. Online. You can easily order key parts in our new online shop – conveniently, reliably, 24/7. Shop 1 myHYFRA Online Shop In myHYFRA, our online shop, you can order key spare parts for chillers conveniently from the catalog or by part number or key word. The key spare parts are available at short notice. HYFRA chillers deliver the required precision and maximum reliability for the system in which they are used. To ensure that it stays that way, we recommend using spare parts in top original equipment quality. Open 24/7 for you. Key spare parts are available at short notice Reliably find each spare part in the catalog or by part number Convenient and simple to use on a laptop, desktop, smartphone or tablet Register now – it’s quick and easy. Visit Shop Back Contact Service Conditions Eco-Design Imprint Data protection Terms and Conditions Social Media © 2021 HYFRA Industriekühlanlagen GmbH