Become a member to get 20% OFF and FREE SHIPPING!* Login/RegisterBecome a Member 0 SUPPORT Fenix Lighting: Your USA Source for Customer Service Assistance and Warranty Repairs Fenix Lighting manages all customer service for Fenix in the United States. The company is committed to supporting US retailers and consumers to the highest level of satisfaction by promptly resolving product, service and warranty problems. Fenix Lighting guarantees all Fenix products purchased from U.S. retailers are made of first-class materials, and therefore provides a lifetime warranty and repairs service against any defect in material and workmanship. Learn more about Fenix United States of America product purchases: WARRANTY & REPAIRSREGISTER YOUR PRODUCT Our Promise At Fenix Lighting US, we promise to support you (the retailer) and your consumers to deliver the highest level of satisfaction. That means taking responsibility for promptly solving product, service and/or warranty problems. If, as a retail partner, you are not satisfied with the service you have received at any time, then please contact us directly. As a key member of our retail network, your satisfaction and success remain our goal. Fenix Lighting US Customer Service Hours of Operation – 8:00 am to 4:00 pm MST Toll Free – 888-775-9996 Fax – 888-775-9991 Email – customerservice@fenixlighting.com Fenix Lighting USA Headquarters Littleton, CO USA Fenix Lighting Repair Center Fenix Lighting US ATTN: Service Repair Center 161 Market Street Monticello, AR 71655 Fenix Lifetime Limited Warranty Fenix Lighting US guarantees all Fenix products purchased from US retailers are made of first-class materials, and therefore provides a lifetime warranty against any defect in material and workmanship. Merchandise Returns Merchandise may not be returned without the prior approval of Fenix Lighting US. Please contact customer service with any inquiries you have on products that were shipped in error or are found to be defective in workmanship and quality. Fenix Lighting US is not responsible for any product shipped to the Service Center for repairs without a Return Authorization. If a customer returns product to same retailer of purchase, then the retailer has the ability to satisfy their consumer directly or refer to our customer service department. Repair Policy If a Fenix product has a manufacturers defect covered by our warranty, we will either repair or replace it, at our opinion, without charge. Return the product to the place of purchase or send it to the address below. Please include Name, Address, Phone number and Email address (optional) with the product. Littleton, CO USA CUSTOMER SERVICE Hours: 8:00 am-4:00 pm MST Toll free: (888) 775-9996 Fax: (888) 775-9991 Email: customerservice@fenixlighting.com SUPPORT Customer Support Register Your Product Warranty & Repairs SUBMIT A TESTIMONIAL Hey Fenix Fans, tell us about your experiences with a Fenix light. Submit a Testimonial Ambassador Portal ©2021 Fenix Lighting LLC a division of Open Air Brands LLC. Specifications subject to change without notice. Privacy Statement | Terms & Conditions