Help Contact Us How can we help? I want to know... SEARCH End of Search Dialog Your account Signing in Managing your account 11 articles Hotel information Amenities & services Health & safety Parking & transportation 15 articles Hilton Honors Joining Hilton Honors Member status Member benefits 14 articles Check-in / Check-out Digital Key Checking in Checking out 8 articles Reservations Cancelling a stay Changing a stay Payments, refunds, and receipts 29 articles Hilton Honors Points Your Points balance Earning Points Booking with Points 23 articles Resources Digital Key Open link in new window Go Hilton Open link in new window Price Match Guarantee Open link in new window HiltonHonors.com Open link in new window Travel Agents Open link in new window COVID-19 Initiatives Open link in new window Popular articles Can I bring my pet or service animal? Pet policies vary by hotel. Visit the hotel website to check. How do I cancel my reservation? How to cancel existing reservations for Hilton Honors and non-Hilton Honors members. Can I merge two accounts? Agents can merge 2 accounts that belong to the same person into a single account. Mutual accounts, or the accounts of 2 different people, can't be created. Can I get a status match from another loyalty program? The Status Match program allows loyalty Members of other hotel chains to transfer their status to Hilton. Please note 2021 program changes are in place. How can we help? Customer support Support Online reservation assistance Web accessibility Hilton Honors discount terms & conditions Hilton Honors terms & conditions Site usage agreement Global privacy statement Data Rights Request Cookies statement Do Not Sell My Information Modern Slavery and Human Trafficking © 2019 Hilton