Make a payment Complaints Click here for our Complaint Procedure Complaints by post WHEN WRITING TO COMPLAIN ABOUT OUR SERVICES, PLEASE INCLUDE THE FOLLOWING INFORMATION TO HELP EXPLAIN THE PROBLEM AND FIND A SOLUTION. Write to us at: The Claims Guys, Hamilton House, Church Street, Altrincham, Cheshire, WA14 4DR. Tell us about your complaint in as much detail as possible. Let us know the best way to get in touch with you to discuss your complaint. Complaints by email WHEN EMAILING TO COMPLAIN ABOUT OUR SERVICES, PLEASE INCLUDE THE FOLLOWING INFORMATION TO HELP EXPLAIN THE PROBLEM AND FIND A SOLUTION. Email us at: complaints@theclaimsguys.co.uk Tell us about your complaint in as much detail as possible. Let us know the best way to get in touch with you to discuss your complaint. Complaints data We always want to provide our customers with the best possible service but unfortunately, sometimes things do go wrong. We consider all customer complaints to be important and endeavour to resolve all complaints efficiently and fairly. We value the feedback our customers provide and see it as an opportunity to improve the service we offer. Whilst we were authorised by the Financial Conduct Authority (FCA) we reported information on complaints to them every 12 months. You can view our latest complaints data report from 2020 here. More information: The Financial Conduct Authority publishes collective complaints data covering all firms. The Claims Management Ombudsman publishes separate complaints data on the number of complaints referred to it by individual claims management companies. Terms of Use Cookie Policy Privacy Policy Complaints Copyright ©2021 TheClaimsGuys. All rights reserved. The Claims Guys Limited is registered in England company no: 06821134. Registered address: Hamilton House, Church Street, Altrincham, Cheshire, WA14 4DR. The Claims Guys Limited is currently authorised by the Financial Conduct Authority FRN 833489, but is no longer carrying out regulated activity as it is in the process of cancelling this authorisation. Website by LJA Studios