CALL 24/7 0203 011 0902 LONDON'S LEADING LEAK DETECTION COMPANY LINES OPEN 24/7 0203 011 0902 HELP IN YOUR BUSINESS COMMERCIAL LEAK DETECTION As a business manager or the owner of a commercial property, you’ll know just how frustrating it can be when problems arise with your building. From having to close your business for a few days to spending money on costly repairs, dealing with building-related issues can be tiresome. This is especially true if you’ve spotted the tell-tale signs of a leak. If you’ve noticed warped floors, damp walls or skyrocketing energy bills, give us a call. As Which? Trusted Traders, you can be confident of a top-quality service from our team of professionals. We have a team of professional leak engineers to hand and years of experience in the field of commercial leak detection, whether you’re dealing with a leaking pipe under your property’s concrete floor or the waste pipes from your basins are damaged. The leak detection engineers use only the latest technology to source even the most difficult-to-find leaks, allowing the problem to be identified and resolved quickly and efficiently. Striving to help minimise the disruption to our customers, you can be assured we will aim to get you back to business as soon as possible. CALL 24/7 0203 011 0902 CASE STUDIES CASE STUDY 1 COLD WATER FEED TO BATH MIXER (SWISS COTTAGE) INCIDENT Signs of water damage were observed in 2 places in a flat within a small block of 30 flats. Our client was the management company who represented the freeholder of the block in whose name the insurance policy existed. The occupant of the flat had noticed a wet patch on the ceiling of her living room and also wet plaster on the hallway wall some distance away. It was not clear whether this was one or 2 leaks and whether they were in this flat or the flat above. CLIENT CONCERNS The managing agents wished to get to the bottom of where the leaks were but wanted minimum disruption to the occupants of both flats while the leaks were being located. The concern for the occupant of the flat where the damage was observed was that her appliances would have to be removed and openings made in her hallway walls to repair the leak. Similarly the upstairs flat owner was worried that the concrete floor would have to be excavated to access buried pipes incase the water was leaking from the central heating system FINDING THE LEAK AND DEALING WITH THE INSURANCE CLAIM The client opted for our claims management service and instructed our FCA regulated claims management team Allpropertyclaims Ltd (APC) from day 1. APC’s surveyor attended site and highlighted areas for investigation by our leak detection team within the flat where the damage was seen and also in the flat above. The cost of leak detection was assessed along with costs to deal with the observed damage. Their findings were presented to the insurer’s loss adjusters in a site meeting. The door was left open at this stage for additional costs to be reported once the results of trace and access were known. After leak detection, it was apparent that there was only one leak incident and that this was in the flat above and was due to a loose connection on the cold water feed to the bath mixer. This was a fairly simple repair and involved removing and reconstructing the tiled side panelling to the bath in order to gain access for repair. Drying machines were installed in both flats to deal with dampness once the leak was fixed. All decorative repairs including plastering, tiling and painting was undertaken and the final bill was sent to the insurer. Area Investigated Around Damaged. Wall Plaster in Hallway Ceiling Damage in Living Room Source of Leak From Bath Mixer in Flat Above REVIEWS Don’t just take our word for it – take a look at glowing online reviews from some of our happy customers. VIEW ALL I contacted LeakTracersDirect after a shower leak during the first Covid lockdown had caused extensive damage in my flat. LeakTracersDirect handled the claim efficiently, and I'm full of admiration for their patience and perseverance, as the insurer they had to deal with was taking a lot of time to settle the claim, and definitely not easy to deal with. CUSTOMER A very big thank you to the team at Leak Tracers Direct without whose help I would be lost and in financial ruin. NELLIE We were very happy with the quality of the work and very appreciative of the dedication and care by the builder to restore our home. He was considerate and reassuring despite the complexity of the work and difficulty of our situation, working closely with us to ensure that we were happy with the result. CUSTOMER FREE WITH TRACE & ACCESS COVER* * If your insurance policy has trace and access cover and if you instruct our claims management team at Allpropertyclaims Ltd, your costs in locating the leak can be reclaimed for you providing you have an insured peril in operation. 0203 011 0902 ALL SERVICES IN ONE PLACE NON-DESTRUCTIVE TECHNOLOGY The leak detection engineers use the latest in technology to enable non-destructive investigations into leaks. EXPERT INTRUSIVE ACCESS If after non-intrusive methods your hidden leak is located in a position where destructive access is needed in order to do the leak repair (eg. the leaking pipe is buried under floor), then intrusive access works can be undertaken keeping damage to a minimum. INSURANCE CLAIM FOR BUILDING REPAIRS If you choose to instruct us to deal with your insurance claim, our FCA regulated claims management team can present a claim to your buildings insurer, negotiate the cost of repairs and get your water damage repairs undertaken at no cost to you STRUCTURAL DRYING We offer professional structural drying, water extraction and water damage remediation services with our BDMA (British Damage Management Association) accredited technician who will certify the drying upon completion – so you can have peace of mind. 0203 011 0902 Registered address: 1417/1419 London Road, London SW16 4AH Registered in England & Wales Co. No. 07542418 NAVIGATE Home Reviews Areas Covered Contact Blog Privacy Policy Terms of Business Leak Tracers Direct is a division of Allpropertyclaims Limited (APC) whose service consists of dealing with a client's property insurance claim and carrying out building repairs for the client. It is the former activity which is regulated by the Financial Conduct Authority [FCA]. Allpropertyclaims Limited is authorised and regulated by the FCA, Reg. No. 630201