Products For teams Support Buy now Search My account Open and close the navigation menu Get it free Get backstage access into the future of service management at High Velocity: ITSM World Tour. Register now Jira-native asset and configuration management Insight offers visibility into dependencies so you can manage assets and configuration items (CIs), quickly troubleshoot incidents, and minimize the risk of changes. Try it now Meet Insight for Jira Service Management Sign up for the webinar Asset and configuration management for high-velocity ITSM Unlike legacy CMDBs, Insight’s flexible and open data structure allows teams to manage any resources important to their service request, incident, and change management practices. Unlock collaboration between dev and operations teams Anticipate the downstream impact of changes, so your dev and ops teams can manage risk for more frequent, seamless deployments. When incidents do occur, Insight provides more context for rapid resolution. Bring visibility to your systems Discover and track assets to aid planning, audits, and compliance requirements. Gain complete visibility of your infrastructure to pinpoint and address underlying problems. Empower all kinds of teams to deliver great service, fast Understand customer needs and resolve requests rapidly by linking assets directly to issues. Whether IT, HR, legal, or another group, your teams can use Insight’s flexible data structure to manage any asset. Insight CMDB features Automation Automatically assign tickets to the responsible person or team and alert relevant stakeholders about upcoming events, like license renewals. Queries Run queries on Insight objects to conduct audits, manage costs, and identify the cause of issues. Discovery Detect your IP-enabled assets and CIs and their key attributes and dependencies. Run Insight Discovery regularly to keep information updated and track any changes. Integrations Integrate Jira Service Management Data Center with third party tools including cloud providers, Jamf, SCCM, and other CMDBs. Importers Import CSV and JSON files. In Jira Service Management Data Center import LDAP, database, and Jira users. Use the REST API for extensions. Tracking Review a thorough timeline of all changes to assets and CIs with a click of a button, so you can check compliance or identify a problem. “Insight is very important to keep predictability and planning of software licenses and costs.” Damir Prusac, VP of engineering FAQs General Questions Show all What are the differences between Insight for Cloud, Data Center, and the Insight App? Show Can Insight be used with Jira Software or Jira Work Management projects? Show Why switch from another CMDB/asset management tool? Show Still have more questions? See all FAQs Insight resources GUIDE Getting started with Insight for Jira Service Management data center Learn more WHITEPAPER Asset and Configuration Management Handbook for ITSM Learn more WEBINARS Jira Service Management Lightning Talks Learn more Insight for Jira Service Management Try it free Contact us about Jira Service Management Enterprise PRODUCTS Jira Software Jira Align Jira Service Management Confluence Trello Bitbucket View all products RESOURCES Technical Support Purchasing & licensing Atlassian Community Knowledge base Marketplace My Account Create support ticket EXPAND & LEARN Partners Training & Certification Documentation Developer Resources Purchasing FAQ Enterprise services View all resources ABOUT ATLASSIAN Company Careers Events Blogs Investor Relations Trust & Security Contact us English Choose your language Deutsch English Español Français Italiano 한국어 Magyar Nederlands 日本語 Polski Português русский 中文 Privacy policy Terms Impressum Copyright © 2021 Atlassian To change your preferences, click Cookie Settings. Otherwise, clicking Accept all Cookies indicates you agree to our use of cookies on your device.Atlassian Cookies and Tracking Notice > Cookie Settings Accept All Cookies