Pay online NSL » Outsourced customer service centres Outsourced customer service centres NSL provides high quality, innovative and cost-effective outsourcing solutions to the public and private sector. A range of highly scalable services are provided to increase and protect revenue on behalf of both clients and partners. We operate two customer service centres which are staffed by more than 350 agents. They currently handle over one million calls, process 730,000 items of correspondence and review 700,000 CCTV clips from automatic numberplate recognition cameras each year. With the scale and infrastructure to meet the needs of the largest local authorities, we can mobilise and implement support services in short timescales. Telephone-based services NSL’s trained, multi-skilled advisers are all UK-based and provide cost-effective 24/7 support for customer queries, bookings, payments, eligibility and information requests. With bespoke processes and robust information management systems, we ensure that every call, including during peak demand periods, is handled effectively and to the highest quality standards. Parking enforcement ANPR monitoring & detection DVLA vehicle excise duty enforcement Outsourced customer service centres Notice processing Apply – permit and licensing system Checking services Non-UK penalty charge notice processing Client Success Stories Case Study – Sefton Council Case Study – McDonald’s Case Study – Wokingham Borough Council Case Study – Westminster City Council Terms and conditions Privacy notice Cookie policy Prevention of modern slavery statement Marston Holdings is a trading name of Marston (Holdings) Limited. Registered Office: Rutland House, 8th Floor, 148 Edmund Street, Birmingham, B3 2JR. Registered in England & Wales: 04305487, VAT Registered: GB 795 9289 47 Our Cookie Policy We use necessary cookies to make our site work. We'd also like to set analytics cookies that help us make improvements by measuring how you use the site. These will be set only if you accept. Accept all cookies Decline