Client portals GLOBAL (ENG) About us Services News and insights Contact us SHIP EMERGENCY RESPONSE SERVICE (SERS) If the unexpected happens, are you prepared? When you’re under pressure to make the right decisions, you can be confident that you’ve got the world’s most experienced team on your side with LR’s Ship Emergency Response Service (SERS). Home Components and systems for vessels Ship emergency response service (SERS) Coronavirus – SERS business operations update We would like to reassure our clients that LR’s Ship Emergency Response Service (SERS) will continue to provide the same level of support that you are used to throughout the COVID-19 pandemic, responding in the usual manner to any emergency that your ships may face. Please use the SERS 24-hour emergency numbers to do this. If you have any questions, please email sers@lr.org. Ship Emergency Response Service (SERS) Solutions to the challenges of a ship casualty Financial benefits of enrolling with SERS Overview We understand that the probability of a serious incident happening to you may be low. But the impact could be catastrophic. The outcome depends on your actions in the first critical hours and you will have complex challenges to face and questions to answer. Your ability to meet these challenges, your choices, and the speed you do this, will determine the level of impact on you and your business. Watch the video What we offer There are many challenges to be faced in preparing and responding to a ship emergency. Enrolment with SERS provides you with the solutions via preparedness and technical support, whatever casualty may occur. SERS provides rapid, global 24/7 access to expert teams of naval architects, ex-mariners and specialists. Collaborating closely with your ship / shore staff our teams provide independent, proactive technical support and advice. We combine specialised software and operators, pre-prepared quality assured ship models with state of the art communications to give timely and correct simulations, technical assessment and problem solving. What are the benefits? Enrolling your ships with SERS helps you to make the correct decisions on the best course of action with confidence, quickly and safely, reducing the risks and impact of a casualty. SERS provides you and your stakeholders with confidence in your contingency planning, while also demonstrating your commitment to safety and the environment. There are many significant financial benefits. In addition for applicable ship types, SERS exceeds all legal requirements, provides a very high certainty of meeting USCG NTV and other response timeframe requirements and are fully recognised by all relevant authorities. Why choose LR? Drawing on over 35 years of support to all ship types worldwide, our world leading experience has resulted in the highest levels of readiness and dependable technical support when you need it most. These give reassurance and peace of mind of finding the best solutions to even the most demanding ship casualties in the quickest time, safely. The risks to the environment, your reputation, passengers, crew, cargo and assets are kept to a minimum. Watch the video here. It is essential to have an emergency response team available whose expertise is based on experience. Knowing that LR SERS are the most experienced is very valuable. Captain Henk Keijer Commodore/Director Stability & Damage Control, Carnival Cruise Line Knowing that SERS are the most experienced is very valuable to enable fleet management to be more confident in dealing with any type of incident efficiently. Essam A. Kassem Fleet technical manager (Fleet A), UASC We feel confident that, in the case of an emergency, we will receive top standards of technical support, ensuring best practice, in the quickest possible time. Andreas Spertos Technical Director, Maran Gas Maritime Inc. More client testimonials Case studies and experience Bulk carrier grounding Container ship collision LPG carrier grounding Tanker oil spill Passenger ship stability loss Speak to an expert Wijendra Peiris Manager, Ship Emergency Response Service +443304140586 Contact via email Learn more about our marine services Request for information Related resources Here are some links to our training services and technical papers that you might be interested in. Ship emergency response training Exercises with SERS: preparing for real situations Paper: Casualty response – initial damage assessment and verification Paper: Lessons learned by LR SERS from 40,000 ship-years of client support: the emergency response chain Paper: Have the benefits of emergency response services been overlooked for non-oil tankers? INSIGHTS 35 years of ship casualties around the world – what have we learnt? As LR's Ship Emergency Response Service (SERS) reaches the milestone of 35 years of support to operators, David Widger reflects on the lessons that have been learnt. Read article Looking for a bespoke solution? Get in touch Who we are Careers Resources Lloyd's Register, LR and any variants are trading names of Lloyd's Register Group Limited, its subsidiaries and affiliates. Lloyd's Register Group Services Limited (Reg. no. 6193893) is a limited company registered in England and Wales. Registered office: 71 Fenchurch Street, London, EC3M 4BS, UK. 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