Home A - Z My Ipswich Services ipswich.gov.uk Contact the council You are here You are here: Home » Your council » Customer services » Contact the council Save Time, Do It Online! Our My Ipswich online services is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day! Contact Us Online For general enquiries, complaints, compliments and comments. Payments For all payments please ensure you have your reference/account/invoice number ready. Save time, pay online...24 hours a day! Automated payments line: 01473 937866. Social Media Twitter: @IpswichGov Facebook: www.facebook.com/IpswichGov Customer Services Online You can contact us and report, request and apply for services online using the methods above without having to visit or call us Phone Our phone lines are open Monday to Friday 8.30am - 5pm: 01473 432000 (excluding Bank Holidays). In Person Enquiries are dealt with by an appointment-based system only, which have to be booked in advance. Please call us before visiting the Centre to check if you require an appointment or if your enquiry can be dealt with online or over the phone. Strict social distancing measures will be in place in the Centre. Do not visit the Centre if you or anyone you have been around has Covid-19 symptoms in the last 14 days. Please be aware that in the Customer Service Centre we will be using the NHS Test and Trace service. Emergency Housing Repairs, Homelessness Or Noise Nuisance For out of hours contact such as emergency housing repairs, homelessness or noise nuisance please call 01473 433444. Also in this section Contact us online Contact the council Council location Accessibility statement Terms and Disclaimer Contact Details Ipswich Borough Council, Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE 01473 432000 Contact us online Help us improve this page Ipswich Borough Council © MMXXI Ipswich Borough Council, Grafton House, 15-17 Russell Road, Ipswich IP1 2DE Contact us Privacy policy Cookies Accessibility statement Terms and disclaimer Site map This site uses cookies Cookies are files saved on your phone, tablet or computer when you visit a website. Some cookies are essential for a site to work properly. We'd like to set additional cookies that measure how you use the site. You can use this tool to manage your cookie preferences and change them at any time. For more information External Link Icon Necessary cookies These cookies are essential for the site to work properly and can only be turned off by changing your browser settings. Analytics cookies These cookies measure how you use the site but in a way so that you cannot be identified. OFF Save and close Cookie Control