Skip to main menu Home Fiber Services Equipment Support TERMS & CONDITIONS Please read this document carefully. It governs the relationship between you (the “customer”) and Pathwayz Communications (the “company”). If the terms of this agreement are not acceptable to you, do not use the services and notify the company immediately. Customer Service Information Office Location: 4176 Canyon Drive, Amarillo, TX 79109 Bill payments can be made to this address Office Hours: 8:00am-5:00pm, Monday through Friday, except on holidays Customer Service Number: In Amarillo – 806-350-9000, Toll free – 888-778-4241 Credit Requirements The company requires new customers to establish creditworthiness. A customer’s social security number is required for all new orders for service. No deposits are required or accepted for phone service; however, prepayment for first month’s service and the installation charge or conversion fee (if applicable) is required if credit score does not meet established guidelines. Standard information from credit reporting agencies determines which services a prospective customer is eligible for with the company. In the event that creditworthiness was established in one name and the service responsibility transfers to another party, including the customer’s spouse, the receiving party will have to establish creditworthiness. Non-discrimination Policy The company’s services are provided without discrimination as to customer’s race, color, sex, nationality, religion, marital status, income level, source of income, or from unreasonable discrimination of the basis of geographic location. Policy on Disconnection of Service for Nonpayment The company may disconnect local service when the undisputed monthly bill for local service is not paid on time or in full according to the dates stated on the bill. Before service is disconnected, the company will send a disconnect notice with a 10 day notification period. If service is disconnected or suspended, the customer may reestablish service within two business days with full payment of the past due amount and payment of a reconnection fee. Such payment must be made in cash, money order, cashiers check, debit card or credit card. After the two-day reconnection period, a returning customer must pay all outstanding balances plus new connection charges. If service is disconnected, the customer is still liable for all outstanding charges and the account will be subject to collection action. Customer agrees to pay all costs and expenses, including without limitation, collection fees and reasonable fees of attorneys, other experts and court stenographers, and court costs incurred in enforcing the terms of this agreement. Customer is also liable for all Internet services, long distance calls, call features, taxes, regulatory fees, and other appropriate charges. Failure to pay for these charges will result in the disconnection of those specific features or services. Pathwayz Communications reserves the right to set spending limits on usage-sensitive services. In the event that a customer exceeds the preset dollar limits, Pathwayz may suspend or block those services until the account is made current. Disputes for Billing or Out-of-Service Conditions Billing Disputes: Customers should notify Pathwayz of disputed billing items within 60 days of receipt of bill by calling customer service. In the event that an investigation of this issue shows that the customer has been over billed, Pathwayz Communications will issue a credit to the customer’s account for the over billed amount by the next available billing cycle. Out-of-Service Disputes (Local Service): At the customer’s request, Pathwayz Communications will refund a pro rata amount of the monthly service payment for the period of time after the customer notifies the company of an out of service condition and the time that the service is operational again. Minimum Service Commitment Pathwayz monthly service charges are subject to a 30-day minimum beginning on the day of conversion or installation. Liability of the Company Pathwayz Communications shall not be liable for any claim, loss, expense or damage for any interruption, delay, error, omission, or defect in local or long distance service if caused by the underlying carrier, an act of God, fire, war, civil disturbance, act of government, or due to any other causes beyond the company’s control. The company’s liability for damages resulting in whole or in part from furnishing service shall not exceed an amount equal to the charges for the call or service lost due to the interruption, delay, error, omission, or defect. Disputes for billing from Other Carriers Pathwayz Communications is not responsible for bills originating from other carriers. Notification Periods Pathwayz Communications will give notification of any material changes in our rates or conditions of service at least 30 days before the change. Notice of a change in taxes or regulatory fees (such as 911 and Municipal Right-of-Way) will be provided in accordance with the governing laws. Regulatory Agency Complaint Procedures Customers have the right to file a complaint concerning telephone service with the Public Utility Commission of Texas, Customer Protection Division, P.O. Box 13326, Austin, TX 78711-3326, (512) 936-7120 or toll-free 888-782-8477, fax (512) 936-7003, email address: customer@puc.state.tx.us, Internet address: www.puc.state.tx.us, TTY (512) 936-7136, and Relay Texas (toll-free) 800-735-2989. Prohibited Uses Customers are prohibited from making calls or using services in any way that might reasonably be expected to frighten, abuse, torment, or harass others. Use in such a way as to interfere with the use by others is also prohibited. Use of fraudulent means, devices, or schemes, to avoid payment is also prohibited. Other prohibited uses are described in the company’s Internet Acceptable Use Policy. The company may discontinue service if, in its sole discretion, customer is engaging in prohibited uses. Indemnity Customer will hold Pathwayz Communications and any of its representatives harmless and free of any legal action for any claims that may occur as a result of assisting customer with telephone or Internet service. If one or more provisions of this agreement shall be held unenforceable, invalid, or illegal in any respect, such unenforceability, invalidity, or illegality shall not affect any other provision of this agreement, which shall be construed as if such unenforceable, invalid, or illegal provision had never been a part hereof. This agreement governed by and construed under the laws of the state of Texas, Potter county venue, and applicable federal laws without regard to choice of law principles. Other Important Charges & Fees Late Payment Charge = The greater of $12.00 or 1.25% Dishonored Check Fee – also applies to bank drafts = $30.00 per incident One-time bank draft fee = $10.00 per draft Reconnection Fee – must be paid within two days of suspension of service = $29.00 per line Charge for customer premise visit with no access = $35.00 per incident Regulatory Fees and Taxes Pathwayz Communications includes all mandatory fees and taxes and collects such fees on its phone bills. The charges are generally the same or less as those charged by other local and long distance phone service providers. More information is available at http://puc.texas.gov/consumer/phone/Taxes.aspx. FORT WORTH 901 Bonnie Brae Ave Fort Worth, TX 76111 817-289-2650817-289-2660 AMARILLO – HQ 4176 Canyon Drive, Amarillo, TX 79109 806-350-9000806-355-0511 © 2021 PATHWAYZ COMMUNICATIONS, INC. TERMS & CONDITIONS REGULATORY INFORMATION SLA AGREEMENT PRIVACY POLICY ACCEPTABLE USE POLICY