01623 871 515 | CONTACT US | Customer Care Once the Keys Are Handed Over, We Don't Stop. Our dedicated customer care team are here to give our clients and building users an exceptional experience as they take ownership of their new environment. Our customer care goes well beyond handing over a defect free building on time and on budget. It encompasses a soft landings approach which means we are on site to help answer any questions, iron out any teething issues, and support you in maximising building performance. Our purpose is to create better experiences for all, before, during and after the build. We do this by understanding every stakeholder’s needs and going all out to deliver them. 82% of our defects are rectified on time despite the challenges of Covid Dedicated team We have a dedicated, in house customer care team that are involved right from mobilisation. Our Resident Liaison Officer will work closely with the local community, keeping them informed and engaged whist allowing our site teams to focus on delivery. After care, not after thought Through sustainable digital solutions we can give our customers added value from the very start. Lifecycle cost analysis and consulting Improving energy performance in use Managing aftercare using digital infrastructure Handover When we hand the building over, we will provide a dedicated customer care contract to provide a quick and effective resolution to any post completion snags. Introducing our customer care team Michelle Filer Customer Care Manager Cherrill Smith Customer Care Co-ordinator Rachel Child Resident Liaison Officer Facilities management Our overall approach is to provide ongoing, long lasting care that will maximise building performance, minimise downtime and maintain legislative compliance. Our vast experience of planned and responsive maintenance and facilities management can really add value. We operate an open-book policy, which gives our customers peace of mind that they are receiving a responsive service at competitive prices. A lasting legacy Our projects create communities to live, learn, work and play. The people who interact with our projects after we have left site are the most important stakeholders. “I have been highly delighted by the way your company Woodhead’s has undertaken the work, the site has been kept spotlessly clean, the workmen and site foreman have been courteous and thoughtful all through the project and every consideration possible has been afforded to local residents to minimise the impact on the street’s residents” Local Resident, Fir Close, Shirebrook PART OF THE WOODHEAD GROUP Head Office Robert Woodhead Limited Edwinstowe House, High Street, Edwinstowe, Nottinghamshire, NG21 9PR Tel: 01623 871 515 Fax: 01623 871 501 EDUCATION HERITAGE HOUSING MINOR WORKS & REFURBISHMENT © Robert Woodhead Limited | Company no: 1360957 | Registered in England & Wales Careers Supply Chain Enquiries Cookie Policy Privacy Policy Sitemap