United States (change) Industries Solutions Services Resources News and Events About Us Home > Solutions > Cloud Services Overview Frequently Asked Questions STARLIMS CLOUD SERVICE OVERVIEW STARLIMS is pleased to announce STARLIMS Cloud Services featuring the innovation of STARLIMS’s industry-leading LIMS, combined with the worry-free, cost-effective reliability of a cloud-based solution, all for a monthly subscription fee. The STARLIMS Cloud is a secure application environment consisting of powerful server and storage technologies that are managed by STARLIMS and can be accessed by customers via a web browser. STARLIMS Cloud Services is available for Manufacturing, Forensic, Environmental, and Public Health customers and will soon be expanded to include Clinical Research and Diagnostic customers. With STARLIMS Cloud Services, you do not have to purchase hardware, install software, or manage your system infrastructure. STARLIMS Cloud Services allows you to be more productive and cost-efficient by allowing you to concentrate on what matters most—your business. STARLIMS Cloud Services Includes: A Public or Private Cloud Offering All Software Licensing Application(s) High Availability Development, Test, Validation, and/or Production Application Environments Infrastructure Maintenance including Installation, Patch Management, Malware Protection, System Monitoring, Notifications, etc. Database Maintenance, Backup, and Retention Services HIPAA Compliance for Regulated Customers Lightning-fast dependability Often, companies are challenged to deploy systems with short time lines, and those challenges are often exacerbated by having to contend with equipment and personnel resourcing needs. STARLIMS Cloud Services drastically reduces the time required to begin a project whether constructing an initial Proof-of-Concept, or deploying a full system. There is little time spent navigating the budgetary process for hardware purchases or identifying IT support resources to staff the project. Why wait for infrastructure to be provided when you can immediately begin planning, design, development and training? With STARLIMS Cloud Services you can spin up development, testing, and/or training environments upon demand. Perhaps your company would prefer to manage its production environment but does not wish to purchase extra computing resources for development and training needs? Not to worry; regardless of whether your company decides to deploy 100% of your system in the cloud, or prefers to retain a conventional on-premises solution for your production environment while utilizing a STARLIMS Cloud for your system development, testing and/or training needs. STARLIMS Cloud Services can tailor a cloud environment to meet your requirements. Reliable System Stability, Carefree Maintenance, and Continuous Optimization We’ll ensure your system is ready and available when you are. Our DBAs will monitor your system’s performance and keep your systems tuned, while our IT experts will ensure system updates and patches are installed and up to date. Security and HIPAA Compliance One of the concerns about data transmitted or maintained in the cloud in the past pertains to data security. STARLIMS Cloud Services encrypts data in transit and at rest so that you may be assured that your data is safe and secure. STARLIMS additionally offers a HIPAA compliant Cloud Services option that meets all HIPAA regulatory requirements. Dynamic Environment As your business needs evolve, so do your computational needs. STARLIMS Cloud Services will adapt your CPU, memory, storage, and throughput requirements to meet your needs. Gone are the days when changing needs meant changing hardware and serious impact to your users. STARLIMS offers the best-of-class Cloud environments whether Public or Private to complement your business’ Cloud Strategy. With the STARLIMS Public Cloud, customers can access their STARLIMS environment directly via the Internet. With the STARLIMS Private Cloud, customers can access their STARLIMS environment as an extension of their internal network via secure connections such as IPSec or MPLS to the STARLIMS Private Cloud. Learn how STARLIMS Cloud Service can help you configure your deployment with a secure, cost-effective cloud technology Click here. STARLIMS Cloud Services Q&A What are STARLIMS Cloud Services? A complete portfolio of cloud products and services ranging from creation of a public or private cloud environment for your company, to the support, maintenance, and performance monitoring of your STARLIMS cloud deployment. What is included with my monthly subscription to STARLIMS Cloud Services? A Public or Private Cloud Offering All Software Licensing Application(s) High Availability Development, Test, Validation, and/or Production Application Environments Infrastructure Maintenance including Installation, Patch Management, Malware Protection, System Monitoring, Notifications, etc. Database Maintenance, Backup, and Retention Services HIPAA Compliance for Regulated Customers What types of cloud offerings does STARLIMS Cloud Services offer? STARLIMS offers the best-of-class Cloud environments whether Public or Private to complement your business’s Cloud Strategy. With the STARLIMS Public Cloud, customers can access their STARLIMS environment directly via the Internet. With the STARLIMS Private Cloud, customers can access their STARLIMS environment as an extension of their internal network via secure connections such as IPSec or MPLS to the STARLIMS Private Cloud. Our STARLIMS Cloud Services team will discuss your requirements at length and outline the options available to you. Will my STARLIMS user experience be the same as if it were installed on-premises? As with an on-premises deployment, users will access STARLIMS via a web browser and enjoy the same STARLIMS user experience. Users who have used STARLIMS in an on-premises deployment will not notice a difference. When STARLIMS applies patches and performs maintenance, will the system be unavailable? STARLIMS Cloud Services Team will notify you within a specified time frame to perform maintenance as required and minimize impact to your business. Can we still interface instrumentation? Instruments are interfaced the same way as in on-premises STARLIMS deployments. Your instrument workstations and data acquisition systems communicate with STARLIMS directly. How can we interface to our ERP, financial systems, and other external applications? The third-party software interfacing is accomplished the same way as for on-premises deployments. Are STARLIMS Professional Services still able to assist with our deployment? Yes, as with on-premises deployments, STARLIMS can provide as much assistance as you require. Our company is growing rapidly, how difficult is it to increase our user and computing resource (CPU, Memory, and Storage) needs to accommodate those changes? We can easily modify your user subscription and computing resource (CPU, Memory, and Storage) needs to match your business growth so that users are continually provided an optimized environment. Does your company provide mechanisms for ensuring secure data transfers between our company and your organization? STARLIMS is a web- based application that utilizes application and database servers hosted in a secure data center. This allows users to securely connect utilizing internet access. All data is hosted in a secure “cloud” based infrastructure, and is delivered, managed, and accessed via the STARLIMS application. Data in-transit is secured with Secure Sockets Layer (SSL) and, upon request; data at rest can be secured further with Transparent Data Encryption (TDE). I already have STARLIMS installed; can I move to STARLIMS Cloud Services? Both new customers and current STARLIMS on-premises customers can utilize STARLIMS Cloud Services. Who maintains the infrastructure in the cloud environment? The STARLIMS Cloud Services team is responsible for maintaining the infrastructure of your cloud environment. The customer is responsible for maintaining the STARLIMS application (security, configuration, etc.). Optionally, STARLIMS Cloud Services can also maintain and configure your STARLIMS application. We need multiple STARLIMS environments; is that possible with STARLIMS Cloud Services? STARLIMS offers Cloud Services for multiple environments such as development, testing, validation, training, and production. STARLIMS Cloud Services Team can spin up any combination of development, testing, training, or production environments upon demand. STARLIMS Cloud Services can tailor a cloud environment to meet your requirements. Does STARLIMS Cloud Services offer a HIPAA compliant solution? STARLIMS offers a HIPAA compliant cloud service that meets HIPAA regulatory requirements. In addition, data is encrypted whether in transit or at rest. Who monitors system performance? The STARLIMS Cloud Services Team is responsible for STARLIMS Cloud infrastructure application performance and database monitoring. We will respond and resolve performance issues in a timely manner to ensure that your system is optimized and tuned. How is my data backed up? Normally, 30 days of data will be backed up and retained at minimum. Depending on the customer’s requirements, we can adjust data retention policies as needed. HIPAA customers will have data backed up and retained for a minimum of six years to meet regulatory requirements. Learn how STARLIMS Cloud Service can help you configure your deployment with a secure, cost-effective cloud technology Click here. Unified Platform LIMS SDMS ELN Advanced Analytics Mobile Cloud Services Contact Us Get Our Newsletter Find Nearest Office Ready to get started? Let’s talk today about creating a more efficient lab. CONTACT US Resource Center Abbott expands medical IT horizons Cloud Services Brochure How Lab Informatics Technologies Help Meet Evolving Healthcare Needs LabAnswer and OpGen implement the STARLIMS Cloud Platform LIMS and DNA Analysis in the Forensics Laboratory LIMS Mobility: The New Frontier Get to Know Our Company Our Technology Take Action Contact Events Office Locator Stay Informed News Downloads Find Help Training Support STARLIMS Careers Privacy Policy | Terms of Use | Site Map © Copyright 2014 STARLIMS Corporation. 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