Site Search Main menu Home Topics Publications Consultations Contact How do I make a complaint if I am unhappy with the quality of service I received? Date published: 14 May 2019 Last updated: 20 May 2020 How do I make a complaint if I am unhappy with the quality of service I received? Our complaints procedure is easy to use and you can make a complaint if you are unhappy with the quality of service you received in any of the following ways: Details in person by telephone by letter by e-mail (complaints@daera-ni.gov.uk) by text-phone (only from another text-phone) Any information provided will be dealt with in accordance with the provision of the Data Protection Act 2018 and principles set out in the DAERA Privacy Statement https://www.daera-ni.gov.uk/daera-privacy-statement Full information for dealing with complaints is outlined in our Complaints Procedure Leaflet available below. For details of the Quality of Service complaints received by the Department please see link below. Making a complaint about top management in the department. If you are a member of the public or an external stakeholder and your complaint is about a staff member in top management of the department, there is a different procedure for making a complaint. Top Management in the NI Civil Service and its agencies means the Head of the Civil Service, Permanent Secretaries and anyone in a Grade 3/Deputy Secretary position (or equivalent level). Find out more about how to make a complaint about top management on the Department of Finance website at the link below. Making a complaint about top management in the Northern Ireland Civil Service (NICS) – Department of Finance website (external link opens in a new window / tab) Documents DAERA Quality of Service Complaints 2018-2019 Word (13 KB) DAERA Complaints Procedure Leaflet Word (25 KB) Help viewing documents nidirect nibusinessinfo.co.uk GOV.UK © Crown Copyright Terms and Conditions Privacy Cookies Accessibility statement