OUR SERVICES Our Professional Service experts draw on over two decades' experience in implementing our solutions for customers all over the globe. IDENTEC SOLUTIONS’ Professional Services today encompasses two core functions: projects for delivering and implementing our solutions at customer sites, and after the solution has been implemented, providing ongoing customer support of the solution to customers with a Service & Maintenance Agreement (SMA). Our team members provide a wide range of expertise and years of experience in the industry, giving our customers the sense of security of knowing that their technology partner will bring the best skill sets and services to their project requirements. Additionally, all our staff are committed to working in a safe, secure and efficient manner and will conduct themselves accordingly whilst on property owned by the customer. IDENTEC SOLUTIONS’ approach to managing our projects involves a standardized and proven process, starting with the planning and implementation phases and ending with the commissioning, go-live and knowledge transfer phases. Once the go-live phase is completed, the implementation project formally ends. The solution is now signed off and delivered. The customer and IDENTEC SOLUTIONS will enter into a Service & Maintenance Agreement (SMA) for ongoing support via our Customer Support Team available 24/7 globally. CAREERS RESOURCES PRIVACY & LEGAL 2021 © IDENTEC SOLUTIONS AG

RESOURCES SOFTWARE LICENSE AGREEMENT Click here to download CODE OF CONDUCT Click here to download GENERAL CONDITIONS OF PURCHASE / ALLGEMEINE EINKAUFSBEDINGUNGEN Click here to download GENERAL TERMS AND CONDITIONS / ALLGEMEINE GESCHÄFTSBEDINGUNGEN IDENTEC SOLUTIONS AG Click here to download IDENTEC SOLUTIONS Norway AS Click here to download IDENTEC SOLUTIONS Deutschland GmbH Click here to download IDENTEC SOLUTIONS Inc Click here to download POLICIES Identec Hardware Return and Repair Policy Click here to download Identec Onsite Travel Policy Click here to download CERTIFICATES ISO 9001:2015 Certificate Click here to download ATEX Cerfiticate Click here to download IECEx Report Click here to download Ecoprofit Certificate Click here to download Profibus Certificate Click here to download DOCUMENTS RMA Form Click here to download DECLARATION OF CONFORMITY i-PORT 352 UHF POE + i-PORT 352 UHF 422 Click here to download i-PORT 352 SAT POE + i-PORT 352 SAT 422 Click here to download i-MARK 350 ER + i-MARK 350 Click here to download i-Q350 RTLS AS + i-Q350 RTLS AH Click here to download i-Q350 RMU B3m + i-Q350 RMU Click here to download SOFTWARE DOWNLOAD i-Share Air Software - please contact Identec Support at support@identecsolutions.com UDP Configuration App - please contact Identec Support at support@identecsolutions.com MEMBERSHIPS Marine Safety Forum Click here to download TIC 4.0 CAREERS RESOURCES PRIVACY & LEGAL 2021 © IDENTEC SOLUTIONS AG