T: 01892 831000 CONTACT US a a T: 01892 831000 CONTACT US Quality Management Baxall Construction are accredited to the ISO 9001:2015 Quality Standard and we manage all our business operations in strict accordance with our Integrated Management System. You are here: Home > Innovation > Quality Management Quality Management Inducted to all staff and suppliers, our Quality Manual details our procedures and protocol for ensuring the first class delivery of our projects to exceptional standards and the continued satisfaction of our clients. Our staff are trained both in a professional and safety capacity and our local supply chain partners are regularly vetted and briefed to ensure our professional standards are maintained and understood. We are committed to continuous improvement and undertake planned and ad-hoc audits both on our sites and at Head Office. Our approach to quality is collaborative with our delivery partners and we carry out 360° project reviews and “Lessons Learnt” workshops in this respect. We register all our sites with the Considerate Constructors Scheme and obtain regular client and end-user feedback; all data is utilised as KPIs for measurement, analysis, monitoring, review and improvement. Throughout each contract we promote a “Right First Time”‘ and “Zero Defects”‘ culture to our delivery teams and utilise lean construction methods such as Last Planner to achieve defect minimisation and programme targets. Post completion, we provide dedicated aftercare including comprehensive handovers, user inductions and refresher training bespoke to each and every client requirement. Head of HR “We are committed to continuous improvement and undertake planned and ad-hoc audits both on our sites and at Head Office. Our approach to quality is collaborative with our delivery partners and we carry out 360° project reviews and “Lessons Learnt” workshops in this respect.” VIEW OUR QUALITY POLICY Related ABOUT BAXALL MODERN METHODS OF CONSTRUCTION ACCREDITATIONS & AWARDS Share this page BACK TO HOMEPAGE Social Join our Newsletter Sign me up Address Eastlands Estate, Maidstone Road, Paddock Wood, Kent, TN12 6BU Telephone 01892 831000 Email info@baxallconstruction.co.uk Sectors Commercial Community Education Heritage Medical Residential Policies Sustainability Environmental Quality Statement Health & Safety Customer Care CSR Anti-Slavery ©2021 Baxall Construction Limited | Website, SEO & Marketing by Adams Group