The Openwork partnership MENU Help when things go wrong You can speak to our Complaints Management team who can be contacted on 03454 508508 (All calls will be recorded for training and monitoring purposes). Our lines are open from 9am to 5.30pm Monday to Friday. You can also contact us in writing, or by fax or email at: Complaints Management The Openwork Partnership Washington House Lydiard Fields Swindon SN5 8UB Email: clientcomplaints@theopenworkpartnership.com Fax: 01793 474700 We will reply promptly to your letter and explain how we will be investigating your complaint. We aim to resolve your complaint as soon as possible, however some issues may take a while and we will keep you updated with progress by writing to you after 4 weeks, if we haven’t been able to resolve it. There is no charge for this service. We aim to resolve most complaints within 8 weeks, but if we can’t, we will let you know why and explain how much longer we think it will take. At this stage, if you're not happy you can refer your complaint to the Financial Ombudsman Service. You can also refer your complaint to the Financial Ombudsman Service if we don’t resolve the matter to your satisfaction. The Financial Ombudsman Service can help resolve disputes between firms and their customers, they’re entirely independent, and the service is free. Ask us for a leaflet or contact the Financial Ombudsman Service at: The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR Phone: 08000 234 567 or 0300 123 9123 Email: enquiries@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk FCA registration number: 408285 Find an Adviser Our advisers make it easier for you to face your financial future with confidence and optimism FIND AN ADVISER Facebook Twitter LinkedIn BACK TO TOP Footer The Openwork Partnership We are The Openwork Partnership and for us, financial advice is personal. Facebook Twitter LinkedIn YOUR FINANCIAL ADVICE JOURNEY Financial advice Looking for a mortgage Saving & investing Insure & protect Pensions & retiring JOIN US Careers Become an Adviser Join our network ABOUT US Corporate social responsibility Our history Senior leadership team NEWS CONTACT US Help when things go wrong Terms & conditions Product appendices Privacy & cookies policy Email disclaimer Modern Slavery Statement Gender Pay Summary May 2021 Privacy notice for candidates Adviser Log In Cookies This site uses cookies to store information on your computer. Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. Necessary Cookies Necessary cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. Analytics Analytical cookies help us to improve our website by collecting and reporting information on its usage. About this tool (Opens in a new window)