Careers What We Do Our Community News Contact Us Yorkshire Water Our people and their experiences Want to know more about the variety of roles available at Loop and find out which role would suit you before you apply? Check out below for an insight into the different roles, why our colleagues enjoy working for us and how our flexible working patterns help them maintain a great work/life balance. CASE STUDIES Patrick Lobley:Team Manager, Collections Caroline Ibbotson:Customer Relationship Manager, Collections Gavin Clapham:Quality Coach, Quality Support Team Helen Smithies:Customer Relationship Manager – Collections and Recoveries Rebecca Chamberlain:Team Manager, Billing Contact Centre Amanda Gill:Customer Relationship Manager, Billing Back to Top I’ve worked at Loop for three and a half years as a Collections Team Manager. When I first started even though I had management experience I needed to learn all areas of the systems and processes and it felt that there was a very good mix of on the job training. Back to Top I started working at Loop in October 2017 after a friend who worked here told me about jobs that were being advertised on the website. I’d heard lots of good stories about Loop and how they support their staff so I thought I’d apply for the role of Customer Relationship Manager. Back to Top I knew people that had worked at Loop and had heard that there was a real sense of family spirit here so when I saw the role as a Customer Relationship Manager advertised I didn’t hesitate to apply. Back to Top I’ve worked at Loop since May 2014. I’d previously worked at another call centre and had heard that Loop was a great place to work which was why when I saw the role advertised I applied straightaway. Back to Top I started at Loop in June 2011 as a Customer Relationship Manager. I initially handled Billing queries but during my time in this role I was given the opportunity to upskill to deal with Operational contacts and I also took on supervisory roles to handle complaints. As I progressed I took on other roles in a coaching and skill boosting capacity which I really enjoyed. Back to Top I started working at Loop as a Billing Customer Relationship Manager in November 2013. Prior to this I’d worked in another call centre but decided that I fancied working in a completely different industry and developing my skills in team management, customer service and sales. When I saw the job at Loop advertised I thought I’d give it a go and apply. JOIN US! WE LOVE TO CHAT, CALL THE RECRUITMENT TEAM OR DROP US AN EMAIL GET IN TOUCH Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY jobs@loop.co.uk ABOUT THIS SITE Careers What We Do Contact Us Website Designed & Built by we are CODA