MENU feedback At Mandale Homes we endeavor to provide all our customers with a high standard of service and a quality new home. We take pride in our homes and our customer service and we welcome any feedback – positive or negative that can assist us in improving the service we provide. If you have a specific issue that you encountered during the process of purchasing your home, be it design choices, recommendations we may have made to you with regards to solicitors etc. that you feel warrants feedback to enable us to improve our services, or even feedback to let us know that a specific part of the process exceeded your expectations we would welcome your input. please send feedback to: Postal Feedback: Feedback Customer Care Department Mandale Homes PO Box 29 Stockton on Tees TS18 2XW Email: feedback@mandale.com complaints At Mandale Homes we endeavor to provide all our customers with a high standard of service and a quality new home. We take pride in our homes and our customer service. If you have a specific complaint this can usually be dealt with quickly by talking to a relevant staff member who is able to take action to address the problem. Where this action fails to resolve the problem then you have the right to instigate the formal complaints process. Our complaints process has 2 stages. stage 1 complaints Stage 1 complaints are handled by a Customer Care Manager We thoroughly investigate complaints to ensure we are providing a competent service. Complaints will be acknowledged within 5 working days of receipt. Complaints will be replied to within 10 working days of receipt either in full or to advise you of the steps we are taking. Where this stage fails to resolve the problem, your complaint will be escalated to a Stage 2 complaint. stage 2 complaints Stage 2 complaints are handled by the Customer Care Group Manager. Complaints will be acknowledged within 5 working days of date of escalation to stage 2. All aspects of the previous stage 1 complaint will be thoroughly investigated and a decision made and given to you within 10 working days of escalation to stage 2, either in full or to advise you of the steps we are taking. a quick guide to the formal complaints process All complaints are to be made in writing. contact details for complaints; Postal Complaints: Complaints Mandale Homes PO Box 29 Stockton on Tees TS18 2XW Emailed Complaints complaints@mandale.com what happens if i am not satisfied? If after going through the steps outlined above you are still unhappy with the outcome, then you may wish to refer to your Home Warranty provider who will conduct an independent review of your complaint and how it has been handled. site seeing Take a look through our previous work with our development gallery. DEVELOPMENT GALLERY › be inspired We'll build the house, you can make the home. Here are some great design ideas. HOME INSPIRATION › why mandale Mandale Homes have been building the best luxury properties for over 35 years. FIND OUT MORE › Privacy Terms Legal Accessibility Feedback Customer Care Resources Cookie consent We use cookies to ensure that you get the best online experience. By continuing, you agree to our use of cookies.View our Privacy Policy. PreferencesReject AllAccept All