WATCH OUR SHORT WEBINAR TO FIND OUT WHY MOBILE COMMUNICATIONS ARE SO MUCH BETTER THAN EMAIL Esendex logo Debt recovery solutions Ethical and effective debt collection strategies for debt collection agencies, debt purchasers, or any company seeking the prevention or recovery of late payment. TALK TO AN EXPERT Trusted by over 45,000 companies worldwide How can we help you? FINAL BALANCE COLLECTION Utilities Collecting small value final balance debt has been a challenge for utility companies, with the methods used to recoup the debt often being more expensive than the debt recovered. Esendex worked with gas and electricity supplier npower to deliver a multi-award winning solution that is low cost, adapts to customer behaviour automatically, and most importantly, is effective. Read the case study SELLING DEBT Debt Purchasers Analysts are predicting that coronavirus will result in more companies selling off their debt to a third party, that collection rates will fall and consequently, more debt will have to be written off. So, more businesses could be serviced by Debt Purchasers – but it may be harder than ever to recoup the monies owed. With an (optionally white-labelled) Esendex powered collections solution, Debt Purchasers can increase their collections rates, and reduce the cost of collection with little to no increased FTE resource commitments. Find out more about Mobile Collections ARREARS Housing Associations Research shows that as many as 96% of arrears arrangements are broken or cancelled. Moving from a transactional engagement to a more responsive, individualised approach encourages the tenant to make active decisions about their repayment schedule. The challenge housing associations and landlords have is doing this at scale – and that’s where Esendex can help, with proven messaging strategies coupled with flexible mobile payment options. Find out more about Mobile Collections PAYMENT HOLIDAYS Debt Collection Agencies As payment holidays come to an end, many companies will be competing for their debt to be repaid ahead of others’. With 4.6m households building up “dangerous” levels of debt, creditors need a scalable solution to recoup monies sensitively and effectively. Esendex won the Queen’s Award for Enterprise: Innovation 2020 for our Mobile Collections strategy, which focuses on helping customers self-cure their account. How do Mobile Collections work? COUNCIL TAX RECOVERY Local Government In June 2020, it was reported that 1.3 million households had fallen behind in council tax due to coronavirus (source); with the economy struggling, this isn’t likely to improve in the short term. Allowing customers to make payments from their phone, prompted by a discreet but effective text message, is a proven means of recouping unpaid council tax at a low cost of collection. Esendex’s solutions can work with any legacy software systems, so you can kickstart digital collections quickly and economically. Find out more about Mobile Payments What can you expect when you work with Esendex on a debt recovery strategy? 18% Click-through rate 42% Average payment rate 1,480% Average return on investment Why choose Esendex Join the trusted European leader in business communications. Award winning solutions Esendex’s Mobile Collections solution won the Queen’s Award for Enterprise: Innovation 2020, for its customer-centric approach to ethical debt recovery Your business communications partner We have a wealth of experience in credit and collections, and we bring that to bear in every solution we build. We ensure that you’re always ready to move with the times Secure, fully accredited data processing It’s critical that you can trust your data processing partner: Esendex is accredited to PCI Level 1 and UKAS ISO27001, with UK data centres Integration with legacy software Send and receive SMS online and transform the way your business communicates. Treating customers fairly All solutions meet FCA and Ofcom requirements regarding the fair treatment of customers – this is baked into the heart of our delivery programmes Direct connections with all major networks With Esendex, your messages go directly to the UK’s major mobile network operators, ensuring speed and reliability of message delivery – no third parties Customer stories UTILITIES npower npower’s criteria for friendly, fair and non-intrusive customer contact, coupled with Esendex’s experience in delivering mobile-first collection strategies, has delivered excellent results. Read Case Study LOCAL AUTHORITIES Brighton & Hove City Council Not every solution is complex: simple SMS prompted an average of 55% of customers in council tax arrears to make a payment, preventing further recovery action. Read Case Study MONEY LENDING Cash4UNow Find out how Cash4UNow increased payments, and provided a convenient platform to customers with an automated collection service using Mobile Collections. Read Case Study We’d love to hear from you Let us know how we can help Would you like to receive case studies, best practices and other Esendex news? You can opt out at any time. Yes No SEND YOUR ENQUIRY Your data is safe with us. Review our full privacy policy. Blog Twitter LinkedIn Facebook Cookie Policy Privacy Policy Loading... Commify UK Ltd 2020 Registered company number: 04217280 By continuing to browse the site you are agreeing to our use of cookies . I Understand