Log in Registration Contact Careers Home Business Services Tools Clients Resources Co. Quality of Client Experience The client journey studied from end-to-end Some companies sell products and other sell services. All, go beyond what they sell, “offering” to their clients attached services. These services apply to all acts of the client’s journey, from the instant they become a client, until they no longer have the use of what they bought: Purchase act Billing Warranty Customer service Customization etc. These “client service journeys” are what causes the most points of contact between the company and its clients, and have the greatest but least mastered impact on their satisfaction. Directique puts itself totally in place of your clients, to measure the quality experience lived beyond the theoretically processes already in place. Our teams also represent the ensemble of the client’s journey, from the initial order to the daily experience service – going through the delivery, the payment, the interaction with the client service according to defined scenarios, etc. All these lived experiences allow for increase of information, critical and informed, throughout the entirety of the journey. To learn more, please log in To get your login ID, please register Business skills Vision Quality Process Expertise Methods* Services Quality of Service* Telecom Tests & Measures* Quality of Client Experience* Consulting* Telecom Users* Tools Tools for Telecom professionals* Web Portal and Mapping Clients They trust us Case Studies Resources Publications Co. Directique History Organization* 15 rue Henri-Regnault 75014 Paris Tel. +33 1 45 45 45 85 Fax +33 1 45 42 53 38

Log in Registration Contact Careers Home Business Services Tools Clients Resources Co. Telecom Tests & Measures Also providing measures in technical vision at the same time than client vision or in their own cycle, Directique helps its clients to link “experienced” non-quality and technical difficulties of producing services. The technical expertise at service of telecom Directique has developed all of its expertise on the basis of its on the ground experience. Even today, Directique counts on large number of teams dedicated to collect quantitative and qualitative information for their telecom clients. This activity is carried out in a technical vision, at the service of those who, in fine, have the responsibility to operate the networks according to the Operator’s quality standards. To learn more, please log in To get your login ID, please register Business skills Vision Quality Process Expertise Methods* Services Quality of Service* Telecom Tests & Measures* Quality of Client Experience* Consulting* Telecom Users* Tools Tools for Telecom professionals* Web Portal and Mapping Clients They trust us Case Studies Resources Publications Co. Directique History Organization* 15 rue Henri-Regnault 75014 Paris Tel. +33 1 45 45 45 85 Fax +33 1 45 42 53 38