Skip navigation VITEC Support Programs VITEC's wide range of professional video solutions is designed to meet the highest standards of reliability and quality. In addition to standard support and warranty services, VITEC offers several extended support programs. These comprehensive programs provide extended software and hardware coverage, superior access to our technical support engineers, rapid turn-around of replacement parts as well as valuable online resources to help you maintain your video services and ensure critical equipment is always fully operational. By subscribing to one of VITEC's support programs, you significantly improve your ability to respond proactively and quickly to technical issues. As a subscribed customer, you are updated with the latest software modules as soon as they are released, get replacement hardware delivered to your facility as soon as an error occurs and benefit from preferential pricing on software upgrades and when scheduling on-site visits at your facility. If you wish to access support, visit the VITEC HelpDesk here. VITEC's support programs include access to our annual advanced technical training schools, allowing you to get the maximum out of your video platforms and offer the best level of service. Download the VITEC Support Brochure Standard Warranty Bronze Program* Silver Program Gold Program Platinum Program BOOK NOW BOOK NOW BOOK NOW BOOK NOW BOOK NOW Hardware Repair First year only ✔ ✔ ✔ ✔ Advanced Replacements - - - Ships within 48 hours Ships within 24 hours Critical Security Updates 90 days ✔ ✔ ✔ ✔ Minor Software / Firmware Updates - 25% discount 45% discount ✔ ✔ Major Software / Firmware Updates - - 45% discount 65% discount ✔ Tickets for VITEC's Advanced IPTV Training Events - Full Price Seats at 30% discount 1 seat included, 50% off each additional 3 seats included, 70% off each additional Support Inquiries Via Phone - 9AM-5PM Mon-Fri 9AM-5PM Mon-Fri 365x24x7 hotline 4-hour response 365x24x7 hotline 2-hour response Support Inquiries Via Helpdesk Response within 4 business days Response within 2 business days Response within 1 business day Response within 24 hours Response within 24 hours Online Remote Diagnostics and Engineering Support - ✔ ✔ ✔ ✔ On-site Engineering Support Fees (per day) - Full Price + T&E 30% discount + T&E 50% discount + T&E 70% discount + T&E *Bronze Program applicable to MGW portable encoders and decoders only. A minimum 3-year period is required. Access the VITEC HelpDesk here. Home Industries Solutions Products Support Company Contact Blog Industries Corporate Broadcast Military/Government Venues Solutions In-House IPTV Distribution System IPTV & Signage Sports Venue Solution Multi-Site Video Streaming Direct-to-Web & OTT Monitoring Contribution & Remote Production Situational Awareness & ISR SDK & Custom Design › EDIT COOKIE SETTINGS Products IPTV & Digital Signage Encoders & Decoders Transcoders, Media Servers & Gateway Solutions Converters Contact Form Copyright © 2021 VITEC. All rights reserved.