The team at City Wide Heating and Air Conditioning takes the well-being of our customers and our team members very seriously. To find out what we're doing to help keep you safe during this time, please visit this page that has more information about how our team is taking a cautious approach to the coronavirus (COVID-19) situation. RESIDENTIAL COMMERCIAL FAQ TESTIMONAILS JOBS CONTACT Footer HEATING | AIR CONDITIONING | GEOTHERMAL 515.274.9361 HEATING City Wide provides a full line of heating products to serve your home needs. To keep your furnace running smoothly and efficiently make sure to schedule yearly checkups with City Wide. learn more AIR CONDITIONING A new generation of air conditioning systems has become available that is so efficient it uses about two-thirds the energy of previous similar systems. Call City Wide for AC install and repair. learn more GEOTHERMAL Save Money. Live Efficiently. Live Comfortably. Turn to City Wide for geothermal heating systems to save money and the environment, too. Call today for a free estimate. learn more COMMERCIAL SERVICES New Construction | Commercial Geothermal | Air Quality Systems City Wide also offers a full line of commercial heating and air conditioning services. Trust in the Green Truck Guys for your commercial installations. Contact us to get a quote and learn more about how we can provide our 40+ years of service to your project. FAQ How often should I have my equipment serviced? Why should I have my equipment serviced? When is the best time to replace a furnace? What size furnace do I need? What should my thermostat be set to at night during the air conditioning season? Why does my air conditioner keep running? What size air conditioner do I need? How does an air conditioner work? What are health benefits of clean air? What causes indoor air pollution? How can I reduce my air conditioning needs? Question – How often should I have my equipment serviced? Answer – Heating and Air Conditioning equipment should be serviced at least once a year. The best scenario is to have the heating system checked in the Fall and the air conditioning checked in the Spring. Question – Why should I have my equipment serviced? Answer – Annual servicing includes cleaning the system, checking for any problems or potential problems and adjusting for Peak efficiency. The benefits include: Increased dependability Find potential problems and fix them quickly Provide maximum efficiency which lowers energy costs Prolongs the life-span of the equipment Maintains safe and healthy operation Can help to protect the environment Drastically reduces the chance of a break-down which usually happens at night or on weekends when repair rates are higher Question – When is the best time to replace a furnace? Answer – Many factors go into determining the best time to replace a furnace, such as its current operating efficiency, condition, make, model and the age of the furnace. A very basic rule-of-thumb is that every 10 years or so, efficiencies in furnace equipment advance enough to warrant the utility savings a new furnace can bring. However, many well-maintained furnaces may last longer and less quality models may only last a few years. The only way to really know the best time to replace your furnace is to have an inspection and energy analysis performed by one of our specialists. Question – What size furnace do I need? Answer – Unless you are very familiar with HVAC industry energy standards and government energy standards, it’s almost impossible to determine the size of a replacement furnace. Our trained heating specialists know all the standards and can evaluate your home for not only the heating appliance, but also the quality of the heated air, and how well the air is distributed in the home. This evaluation also takes into consideration changes made to the home since the last furnace was installed. New windows, doors, insulation, exterior changes and other appliances that may have a huge affect on the size of the furnace needed today. Question – What should my thermostat be set to at night during the cooling season? Answer – Normal temperatures in the summer can fluctuate depending on the region. If the thermostat is set at the desired temperature during the day, consider a 10 degree lower temperature at night. Most automatic thermostats have intelligent recovery which enables the thermostat to lower the temperature gradually, so the night time savings is not lost by manually bringing down the temperature all at once. These programmable thermostats also help to optimize energy savings without sacrificing comfort. Question – Why does my air conditioner keep running? Answer – More than likely the air conditioner is undersized and/or working harder to keep to the desired indoor design temperature. An air conditioner works properly and efficiently at the temperature it was designed to achieve during installation. If there are hotter than normal days, the A/C will try to maintain the indoor design temperature. This does not necessarily mean there is an undersized unit. It means that the particular hot day is outside the normal range of the calculated design for the A/C unit. A proper load calculation from our specialists can determine if the air conditioner is properly sized for the geographic location. Question – What size air conditioner do I need? Answer – There is not a set size that can be recommended. Every home is different, and there are many environmental variables that must be taken into account. New higher efficiency A/C systems need proper airflow to meet their designed efficiency levels. A load calculation must be performed on the home to determine the proper system size that meets all the physical requirements. Question – How does an air conditioner work? Answer – An air conditioner seems as if it cools your home’s air, but in reality an air conditioner makes your home less warm by removing heat from the indoor air and transferring that heat to the outdoor air. Heat is extracted from the home by passing indoor air across a refrigerant coil in the indoor unit. Refrigerant lines then carry the heat to the outdoor unit, where it is released into the outside air. The cooling cycle continues until the indoor temperature reaches the thermostat setting. Question – What are health benefits of clean air? Answer – Allergies and asthma are two health problems that can be helped with clean indoor air. When airborne irritants are removed, allergy and asthma sufferers often find relief from their symptoms. Even healthy people who have never suffered from allergies can benefit from clean air. Dust, smoke and other particles float around in the air, causing your drapes and furniture to gather dust. By removing airborne dust particles, you reduce the amount of exposure your respiratory system has to them. Question – What causes indoor air pollution? Answer – Many everyday unsuspected household items contribute to poor indoor air quality. Compounds found in carpeting, furniture, upholstery and drapery fabric constantly emit gas or fumes. Other sources of pollutants can include, but are not limited to, cleaning agents, paints and personal care products. Newer, more energy-efficient homes do not breathe like older homes. Things like weather stripping and storm doors keep indoor air in and outdoor air out. This provides energy savings, but the limited exchange of outdoor and indoor air can mean a buildup of contaminants inside your home. Question – How can I reduce my cooling needs? Answer – Here are a few tips on reducing your cooling needs: Try closing all windows and doors during daytime hours on hot days. Many homes will be cooler at the end of the day if kept closed up, and the air conditioning system will do less work when it is turned on. Keep the blinds and curtains closed, especially on the west and east windows. Don’t set your thermostat too low, usually 78°F is found to be comfortable. You can save even more on your summer cooling bills by using your air conditioning only when you are in the house. If you want the house to be cool when you come home after a hot day, use a set back thermostat to turn on the system half an hour before you expect to arrive. To save energy and money, consider adjusting your thermostat a few degrees before leaving your house. Air conditioners also reduce the humidity by removing water vapor from the air as it is cooled. Some high efficiency units may be necessary in special cases. This potential problem can be avoided by identifying sources of moisture–e.g., clothes dryers, washing machines, showers–and venting them directly outside. TESTIMONIALS Thank you for the work done. Furnace and water heater work great! I also appreciate your completing the MidAmerican Energy forms. Thank you for your great service. Mike – Urbandale, Iowa Thanks for the great service! The technician did a great job. City Wide will be at the top of our list when we build our next house. And thanks to Nonie for helping us to get the problem resolved quickly. You have earned our recommendation. Don – Adel, Iowa Treated fairly and well. City Wide, I just wanted to thank you for taking care of the furnace and air conditioner in my home for 10 years. I realize that is your business but I’ve always felt like I’ve been treated fairly and well. Thank you again. Linda Your company is the best! Thank you for coming to our rescue so quickly when a competitor failed to find and fix the problem with our furnace. I called to ask for help with a furnace problem. You took my call and were quick to dispute a competitor’s quote to replace two motors and the control board on our Bryant furnace. In fact, their employee was unable to find the problem or rapid cycling and recommended a new furnace for over $3000. You suggested that a City Wide technician check the problem the next day. Your very able employee solved a high-pitched tone problem…the other company had installed that new motor a year ago. He found no high amperage draw as they earlier claimed. When the cycling problem did not reappear while he was here, he finished by checking other components and oiling the blower motor. The next day the furnace began to rapidly cycle again so I called at 8 AM. Although my technician was scheduled in Norwalk for that morning, he arrived here that afternoon. Thinking he found a loose connection, he placed new connectors on all the wires. The furnace has not missed a beat since then! Thank you for taking the time to check that repair quote, even though it was late in the day, and for sending someone so competent and dispatching him so promptly. Your company is the best! Dick Polite and knowledgeable. Thank you very much for replacing our heating and cooling system in such a timely manner. The technicians were very polite and knowledgeable. Cherry I will highly recommend City Wide… Thank you so much for the professional and prompt service that you provided when my water heater went out. I greatly appreciate the lengths you went to for me. I will highly recommend City Wide to my co-workers and friends. Katy We are happy to recommend City Wide to friends. This letter is to acknowledge the excellent customer service provided by your employees. They removed our old heating and AC system and installed a new system. They arrived on time both days, kept the work areas inside and outside of our house picked up and clean and answered all of my questions about our new system. Since I had to prune some bushes to make room for the new AC unit, they offered to haul away the cuttings with the other trash and made some minor repairs to our ducting to help with appropriate airflow. In summary, they exhibited the professionalism and courtesy that is often absent when dealing with home repair and maintenance personnel today. They are a positive reflection on your company and should be commended for a job well done. I trust that I am not the only person impressed with their work. We first called City Wide for repair work several years ago and were similarly impressed with the professionalism of your service technicians. It is apparent that you train your employees in customer service issues and expect them to provide more than just technical heating and AC skills. We are happy to recommend City Wide to friends and neighbors and will call you with all of our future heating and AC needs. Harry – Urbandale, Iowa They worked quickly, efficiently, and did a superb job! Thank you for cool air. Thanks to Don for his quick response to assess the problem and the recharge to get me through the weekend. Special thanks to Todd and the other installers. They worked quickly, efficiently and did a superb job. They left the utility room cleaner than it was when they started. I had removed the door to the utility room and they put it back. I appreciate your quality work and a job well done. Nancy THINK YOU HAVE WHAT IT TAKES? Citywide heating and cooling currently has positions available. We are currently seeking qualified service technicians. APPLY NOW Contact Us Telephone: 515.274.9361 Address: 1300 73rd Street Des Moines, IA 50324 Facebook: Click Here