Search Meet Now Login SELF-SERVICE AUTOMATION Scalable, resilient technology for a self-serve culture We live in a self-serve culture. As consumers, we want on-demand, 24/7 customer support that is easily and instantly accessible – for checking accounts, querying policies and renewals, making payments, or updating our details in real-time. Our customers are no different. This self-serve culture has become an expectation, and those that fail to provide such access run the risk of being left behind. With our self-serve call centre automation software, you can make these services a reality, offering a great customer experience 24/7 while reducing your contact centre headcount between 25-50%. DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE, AS STANDARD With customer service agents now typically working from multiple locations – including homeworking environments – our self-serve information capture and payment tools securely de-risk your contact centre and maintain customer privacy, regardless of location. It is proven that combining multiple self-service applications and offering choice results in an upsurge in both success rate and reported ease of use. We offer a wide range of contact centre solutions including secure document delivery to a customer’s mobile, ChatBot support services for an enriched web journey and automated PCI DSS compliant payments. Image Image MOBILE SELF-SERVICE Deliver an app-like experience to your customers without the download Image IVR SELF-SERVICE Securely identify and verify callers and guide them through self-service workflows Image CHATBOT SELF-SERVICE Automate your customer web chat interactions via an AI-driven ChatBot Book a virtual consultation SPEAK TO AN EXPERT RELATED RESOURCES Image RAPID CONTACT CENTRE TRANSFORMATION FOR LEADING RETAILER READ MORE THE PCI COMPLIANCE CHECKLIST FOR REMOTE WORKERS READ MORE TECHNOLOGY TRANSFORMATION Cloud Professional Services IT Professional Services Cyber Security Professional Services SOLUTIONS Managed IT Services Cyber Security Cloud Collaboration and Communication PCI and Self-service Managed Network Services ABOUT NASSTAR Blog Customer Success Careers News Videos HUB CUSTOMER LOGIN CONTACT US Awards and Accreditations Partnerships Careers Security Policy Acceptable Use Policy Responsible Disclosure Policy Privacy Notice Cookie Policy Terms and Conditions Complaints Procedure COVID-19-Risk-Assessment Modern Slavery Act © Nasstar 2021. All rights reserved