COVID-19 FAQ's & Procedures Hello friends! We're excited to be back on the road, once again traveling to (almost) all of our favorite places. Our team is working harder than ever to make travel arrangements and stay up-to-date on policies and best practices. You choose to travel with Village because we handle all the fuss, so you can sit back, relax, and enjoy a well-deserved vacation! We'll continue to do all the work, so you can keep doing what you love. But in case you have questions, we wanted to address them below! TOUR FAQs WILL VILLAGE TRAVEL CANCEL MY TOUR? IF SO, DO I GET A REFUND? Village will only cancel a tour if we do not have enough passengers to cover our costs or if the tour is fundamentally altered due to our vendors not being able to serve us. If Village cancels a tour, passengers will receive a full cash refund of their tour as well as any insurance premiums that were paid. WHAT IF I AM NO LONGER COMFORTABLE TRAVELING DUE TO COVID-19? DO I GET A REFUND? Please refer to our standard cancellation policies, available on Page 38 of our catalog or on the back of your invoice. Any cancellations prior to the final payment due date will receive a full refund. After that date, some non-refundable deposits will have been made to vendors/attractions on your behalf. Cancellations made after final payment are subject to penalties based on how much money we are able to get refunded from our vendors. Please note: The Travelex Policy is NOT “cancel for any reason”. If you have questions about your policy, you may contact Travelex at 844.825.6609 and reference plan #357A—1020. ARE YOU ROTATING SEATS? Yes, we are once again rotating seat assignments at the end of each day! Our policy allows all passengers to have a chance to sit throughout the coach. If you prefer, you can request to “nest” towards the back of the coach and remain in the same seat for the duration of the tour. ARE YOU TAKING ANY ADDITIONAL MEASURES FOR CLEANING THE COACHES? Village has always exceeded industry standards in cleanliness, and it’s no different now! We are proud to be a member of the International Motorcoach Group (IMG). IMG members across the nation have agreed to provide a clean environment for employees and guests while aboard all motorcoaches, following a Clean Care initiative. You may learn more by clicking here: Clean Care Initiative International Motorcoach Group WHAT HAPPENS IF I GET ILL WHILE ON TOUR? We request that all customers be proactive in self-assessing and reporting any symptoms they may experience. Ultimately, the Tour Director will decide on behalf of Village Travel as to whether or not you will be allowed to stay with the group. As of August 15, 2021, we have supplied our Tour Directors with COVID-19 rapid test kits. You may use this kit to determine if your illness is COVID-19 or not. If you must leave the tour, it will be your responsibility to handle your journey home, and you are subject to losing the rest of your tour fare. See our “General Information” section that is printed on page 38 of our tour catalog as well as back of your tour invoice. Purchase of travel insurance is strongly encouraged. WHAT IF SOMEONE ELSE ON MY TOUR HAS/GETS COVID-19? As mentioned above, Village Travel tours will be sent with COVID-19 rapid test kits that can be used to verify illness. Should a passenger test positive for COVID-19, or if the Tour Director deems a passenger too sick to continue on the tour, they will be asked to leave. WHAT IF I FIND OUT I HAVE BEEN EXPOSED TO COVID-19 WHEN I AM ALREADY ON THE ROAD? If you find out that you have been exposed to COVID-19 after the tour departs, you may remain on the tour unless symptoms arise. AM I REQUIRED TO BE VACCINATED/TESTED TO TRAVEL WITH VILLAGE? While we strongly encourage vaccinations, we do not require them or negative tests to travel with us. The majority of our customers have opted to receive a vaccination as a precaution. AM I REQUIRED TO WEAR A MASK ON THE BUS? If you’d like to wear a mask while on the coach, you are more than welcome to! Village is not mandating them while on the coach, though we do ask that you bring a supply of masks to comply with any local ordinances or attraction requirements. IS YOUR STAFF VACCINATED? The majority of our team has taken that precaution, though it is not a requirement. I WANT TO GO ON A CRUISE WITH VILLAGE, WHAT IS THE CRUISELINES VACCINATION POLICY? Each cruise line has a different policy, and we anticipate changes occurring over the next several months. We will send specific vaccination or testing requirements along with passengers’ final invoices and itineraries. In general, vaccinated guests should be approved to travel. See links below for current policies provided by the cruise lines we have planned travel with. Carnival Cruise Line | Bahamas Coach & Cruise - Jan 28, 2022 and Caribbean Coach & Cruise - February 4, 2022 CLICK HERE FOR CARNIVAL COVID-19 POLICY Royal Caribbean Cruise Line | Royal Caribbean Coach & Cruise - April 16, 2022 CLICK HERE FOR ROYAL CARIBBEAN COVID-19 POLICY Holland America Cruise Line | Panama Canal Cruise - Feb 12, 2022 CLICK HERE FOR HOLLAND AMERICA COVID-19 POLICY International | Taste of Scotland & Ireland – March 21, 2022 and Danube River Cruise – March 17 We anticipate vaccinations will be required for European travel, but will provide specific requirements along with final invoices and itineraries. UPCOMING TOURS NATURE'S CANYONS | It seems our travelers are excited to check all of the BIG, once-in-a-lifetime places off their list! And the GRAND Canyon is no exception! Our Nature's Canyons tour has sold out two fall departures, and we recently launched a third! There are limited seats left - don't wait to book. BLUE CHRISTMAS IN MEMPHIS - AND OTHER GREAT CHRISTMAS TOURS | We know it seems far away - but Christmas is getting closer by the day! The way things are selling out, it's never to early to call and make your reservation. Most tours just require a $75/per person deposit to hold your spot, so you have plenty of time to ask Santa for some cash to make up the difference. "People want to go, people want to be around people, people want to travel." — Jeff Arensdorf, President of Village Travel CHARTER CUSTOMERS If you are a passenger on a charter, please contact the leader of your organization/group for precautions set in place by your organization. If you are making reservations for a charter group, please contact a member of our Charter Sales group directly to discuss Village policies and check motorcoach availability FLEET OPTIONS FOR YOUR TEAM Budget cuts and safety concerns are driving more people to look for ground transportation options. Our Charter Sales group is available to help you book your fall tournament or game charters. Our team is ready to take you where you need to go. You’ll love our safe, luxurious fleet of motorcoaches. Whether you are staying local or going the distance, upgrade to coaches with reclining seats, convertible sleeping areas or a 12-bunk coach, so that your team can rest on the road. Check out our fleet options. As a member of the International Motorcoach Group (IMG), we have adopted the association’s Clean Care initiative outlined below. PREVENTATIVE MEASURES Village Travel already maintains many preventative measures and strategies to fight disease, such as robust cleanliness, sanitation and hygiene protocols. To further safeguard our passengers and employees during this time Village is further strengthening and reinforcing these practices. We are committed to the safety of our guests and staff, and will continue to revisit and revise as guidelines are updated or changed. Preparation: Prior to every trip, we will clean and disinfect each vehicle utilizing a documented check list to ensure a consistently clean, sanitized, and safe vehicle. While Traveling: Our professional drivers will maintain a clean and sanitized environment for our passengers while traveling. Throughout the day, during stops, and at the end of each day, the driver will clean and sanitize high touch areas exposed to potential contamination. This includes: All handrails used for entering and exiting vehicle The driver area Overhead compartments Audio / Video equipment Seat armrests and seatbelts Restroom door handles and exposed surfaces Regular trash disposal Replenish passenger comfort supplies Deep Cleaning: At regular planned intervals, vehicles will undergo enhanced deep cleaning and disinfecting procedures to supplement daily cleaning. Enhanced cleaning procedures include the use of specialty misting or fogging equipment to ensure the interior of the vehicle is sanitized. HEALTHY TRAVEL TIPS We are committed to creating a safe travel experience and environment. To do so, our guests must also share the responsibility and act responsibly: Hands should be washed often and/or use of hand sanitizer. Avoid touching your eyes, nose, and mouth. Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. If you are ill, or have been exposed to others who have been ill, please do not enter the coach or our office. Self-certify that you do not have a temperature. Monitor and follow CDC guidelines relating to public contact. Questions? Contact us at info@govillagetravel.com or call us at 800.333.0312. Report abuse Created with