Log in Registration Contact Careers Home Job Offer Tools Clients Resources Society Quality in customer vision Coherence factor of quality loops Between the Marketing “Quality Loop”, based on Customer Satisfaction, and the Technical Quality Loop, based on measurements within the production “tool” itself, consistency is sometimes difficult to find. In 30 years of Quality experience, it is in this difficult synchronization that Directique has regularly found the main cause of the non-qualities suffered by the company and its customers. Organizing a quality loop “with a customer view” allows everyone in the company to talk about the same things,… to understand each other. Find out more ... Technical measures to act By also ensuring the measurements in technical vision, at the same time as in customer vision or in their own cycle, Directique helps its customers to make the link between “lived” non-qualities and technical difficulties in the production of services. Find out more ... Customer Experience Some companies sell products, and others sell services. All of them, beyond what they sell, “offer” related services to their customers. These services apply to all actions in the customer's journey, from the moment they become a customer, until they no longer have the use of what they have purchased: Act of purchase Billing Warranty-after-sales service Customer service Customization etc. These “customer journey services” are what gives rise to the most points of contact the company has with its customers, and have the strongest and least controlled impact on their satisfaction. Find out more ... Concretely Quality of service Quality expertise in customer vision for all service companies, Directique values… Find out more ... Quality of customer experience The customer journey studied from end to end, from the initial order to the daily experience of the service ... Find out more ... Quality advice Support businesses and communities in their strategy to improve the quality loop, etc. Find out more ... Telecom Tests and Measurements Our teams dedicated to collecting quantitative and qualitative telecom technical data ... Find out more ... Telecom Users Directique works as an independent third party with customers and users of telecom services, etc. Find out more ... Software and Tools These software "embed" a significant part of Directique's know-how, and are designed ... Find out more ... Customer case Voice and data quality of service for a mobile telephone operator Problem A telecom operator wants to measure the quality of service on its Voice and Data services throughout the year in terms of customer vision according to the criteria of the regulatory authority, in connection with technical quality indicators and as a benchmark against its competitors. This analysis must complement all the quality of service measures carried out by the operator, from a customer or technical perspective, to ensure the updating of its quality reference system and the best level of quality for its customers. Methodology Directique has implemented segmented measures throughout France. The upstream work has ... Find out more ... The group Presentation A dynamic, growing group Activities Directique is also ... Outlook Quality process. Directique is based on the uses of your customers to help you achieve your quality objectives and optimize the balance between customer satisfaction and production costs. Find out more ... Directique works or has worked for prestigious and demanding clients who are always satisfied. do you know them? Find out more ... Press articles, Barometers, Studies for regulators, White papers, ... Come and discover Directique's publications. Find out more ... Jobs Job Vision Quality process Expertise Methods* Offer Quality of service* Telecom tests and measurements * Quality of customer experience * Advice* Telecom users * Tools Telecom pros * Site supervision Portal and Cartography Clients They trust us Case studies Resources Publications Society Directic Story Organization* 15 rue Henri-Regnault 75014 Paris Tel. +33 1 45 45 45 85 Fax +33 1 45 42 53 38