+44 1189 819056 sales@guralp.com APPLICATIONS PRODUCTS AFTER-SALES SERVICESCUSTOMER SUPPORT TECHNICAL LIBRARYCONTACT SUPPORT YOU CAN RELY ON We provide on-going support for all of our instrumentation and systems, from the day they leave the factory, throughout their lifetime. We produce quick start guides as well as detailed product manuals for our instrumentation - just use the links below to find the publication you are looking for. We also publicise firmware and software releases on this page with links to the latest releases and instructions on how to upgrade. If you have any questions about the operation of your Güralp instrumentation, it's worth checking our 'Common Questions' section as you may find the answer there. If you still can't find what you are looking for, you can request complimentary support from our Customer Support Team who will be able to assist you. Please complete the Support Request form at the base of this page. RECENT SUPPORT NEWS NEW PASSWORD RESET SUPPORT PAGE 21 October 2021 Read More SUPPORT UPDATE REGARDING GPS WEEK NUMBER ROLL OVER (WNRO) EVENT IMPACTING LASSEN IQ RECEIVERS ON 29TH MAY 2021 24 September 2021 Read More NEW FIRMWARE RELEASES FOR MINIMUS, FORTIMUS, RADIAN AND AQUARIUS 02 December 2019 Read More ACCESS SUPPORT MATERIAL AND FIRMWARE UPDATES Quick Start Guides Our short quick start guides show you how to get your new equipment up and running as soon as it arrives. Product Manuals Detailed manuals and user information for all of our equipment. Stay up to date with our manuals and datasheets RSS Feed Firmware Upgradable firmware for Güralp equipment. Stay up to date and subscribe to firmware updates by RSS feed Common Questions Find answers to common questions from our customers for the quickest solution to your technical support requirement. REQUEST CALIBRATION DOCUMENTS All Güralp instruments and digitisers are provided with calibration documentation. Should you require a copy of calibration information for any product, email caldoc@guralp.com with the serial number of the product in the subject field. The requested calibration information will be sent to you in an email. If you have multiple serial numbers, separate them with spaces, like T31234 T35678. If a serial number has multiple parts, such as a 3TD with serial number T31234/A5678, separate the parts with spaces, like T31234 A5678. If a multipart serial number has an EAM part, such as a 5TDE with serial number T51234/A5678/9012, omit the EAM part (which does not have a leading letter) and use only the instrument and digitiser parts, separated by spaces, like T51234 A5678. (This is because EAMs have no analogue components so they do not have any associated calibration data). Contact support if you do not receive calibration information within 24 hours, or if you would like further information about our calibration and quality processes. GOT A QUESTION FOR THE SUPPORT TEAM? To help you get the quickest outcome to your support enquiry, we recommend you take a moment to read our short guide to how the support and repairs process works. When you are ready, please submit your enquiry, either by email to support@guralp.com or by completing the form at the bottom of this page. Once you have submitted your enquiry you will be issued with a unique reference number and an initial response, usually within one working day. GUIDE TO THE SUPPORT PROCESS GUIDE TO THE REPAIRS PROCESS SUBMIT A SUPPORT ENQUIRY Name: First Last E-mail:* Organisation: Subject: Enquiry details: Instrument serial numbers: Please seperate each serial number with a ';' It will help our support team to assist you if you provide as much information as possible. You can upload files to support your enquiry here. Examples include: A description of the network set-up with screenshots of configuration settings Photographs of any damage to the equipment Examples of raw data files Acceptable file formats are: jpg, jpeg, png, gif, doc, docx, xls, xlsx, gcf, pdf, Upload a File: Support Email Alerts We would like to add your contact details to our support email distribution list so that we can notify you about issues that may affect your use of our products. If you would prefer not to be added to this list, please select the option below. Support email alerts: Accept Decline Marketing Preferences We would also like to add you to our global marketing list to receive updates on Güralp products and services. If you would prefer not receive our marketing emails please select the option below. Marketing emails: Accept Decline Please note that by submitting your details you are indicating consent to our processing your personal data as explained in our Privacy Notice which you can view here. Recaptcha Word Verification: Submit Reset Address: Güralp Systems Ltd. 3 Midas House, Calleva Park Aldermaston, Reading RG7 8EA United Kingdom Tel: 01189 819056 Email: sales@guralp.com HOME ABOUT US NEWS AND EVENTS PRIVACY NOTICE TERMS AND CONDITIONS OF SUPPLY WARRANTY AND REPAIRS POLICY Copyright © 2021 Güralp Systems Ltd. All Rights Reserved. You may decline the use of cookies for this website but it may impact your user experience. Click on the 'More information' button to find out more about the cookies we use. Accept cookies Decline cookies More information