> ESPAÑOL Search for: About Us Customer Service Rates Construction Resources Board Meetings Privacy Policy BONITA SPRINGS UTILITIES, INC., a Florida not for profit corporation (“BSU”), values your privacy and wants to make your experience with us as satisfying and safe as possible. We have established this Privacy Policy to explain how we collect, use, and share Information you may provide in connection with your access to the www.bsu.us website (the “Site”). 1. Your Acknowledgement. The Site is intended for use only by individuals 18 years of age or older who are accessing the Site from inside the United States. By using the Site or submitting any Information to us, you acknowledge that you are 18 years of age or older and that you consent to the terms of this Privacy Policy and the Information handling practices described herein. 2. Types of Information We Collect. In connection with your use of this Site, we may collect both personally identifiable Information (“PII”) and non-personally identifiable Information (“Non-PII”). PII includes Information such as your name, address, phone number, zip code, email address, and similar Information. Non-PII is non-personally identifiable Information, and may include, for example, your IP address, browser type, domain names, access dates and similar Information. (PII and Non-PII will be collectively referred to as “Information”). 3. Collection of Information. We may collect Information from you through your voluntary submission to receive offers from the Site or access to certain resources on the Site. We also may collect Information from your browser when you use the Site, using a variety of methods. The Information that we might collect via automated methods may include, for example, IP address, unique device or user ID, browser or system type, the content and pages that you access on the Site, and the address of the page from which you navigated to the Site. We may also use cookies on the Site to recognize you and to store references to you and session validators on your hard drive. We may also use this Information to administer, operate, and improve the Site and our other services and systems, and to provide services and content that are tailored to you. 4. Use and Sharing of Information. We may use the Information you provide to us for any purpose, including but not limited to: (1) to provide you with materials or Information that you have requested, (2) to send you administrative messages, content, and other services and features in which we believe you may be interested, (3) to personalize our contact with you, (4) to operate, provide, improve, and maintain the Site, (5) to develop new products and services, (6) to prevent abusive and fraudulent use of the Site, and (7) any other administrative and internal business purposes permitted by law. While BSU will never sell, license or make your Information available to third-parties for commercial purposes, we may share your Information with third-parties who assist us in operating our business, including the Site, and servicing our clients. We may also disclose Information if doing so is required by a subpoena or other judicial or administrative order or otherwise required by law. Additionally, we may disclose Information if, in good faith, we deem it appropriate or necessary to prevent violation of the Site’s Terms of Use or our other agreements; take precautions against liability; protect our rights, property, or safety, or of any individual, or the general public; maintain and protect the security and integrity of our services or infrastructure; protect ourselves and our services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims or allegations; or assist government enforcement agencies. 5. Permission to Contact You and Your Right to Opt Out of Further Contact. Your provision of Information to us through the Site will be considered a grant of permission for us to contact you through any means. You may opt-out of further promotional contact from us at any time by sending us a request at privacy@bsu.us. It may take up to 10 days for us to process your request. 6. Protection of Your Information. We maintain a variety of security measures to protect against the loss, misuse, and alteration of Information under our control. While we make good faith efforts to maintain security, we cannot guarantee that your Information will remain free from unauthorized access, use, disclosure, or alteration. Further, we cannot guarantee that our security measures will prevent unauthorized persons from accessing or obtaining this Information. We assume no liability to you or any other party in relation to the unauthorized access, use, or alteration of any Information provided to us. If we become aware of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site or providing Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If you believe that there has been a breach of the Site’s security, please contact us at privacy@bsu.us. 7. Updates. We may update or amend this Privacy Policy at any time. No prior notice of any update or amendment is required, and all updates or amendments are effective upon being posted. We encourage you to periodically review this Privacy Policy to stay informed about our collection, use, and disclosure of Information on the Site. Your continued use of the Site constitutes your agreement to this Privacy Policy and any updates. 8. Contacting Us. If you have questions about this Privacy Policy, you may contact us at privacy@bsu.us. Office Hours 7:30 a.m.-5:00 p.m. Monday-Friday Contact Customer Service Website Accessibility Facebook Instagram Bonita Springs Utilities, Inc. | 11900 E. Terry Street | Bonita Springs, FL 34135 | 239-992-0711 | 800-583-1496 Privacy Policy | Terms of Use | ©2021 All Rights Reserved.