952-361-6200 Home Products Services About Us Blog Contact Us Log In WAND Support center When you partner with WAND, you join a dedicated team of professionals ready to assist when you need it most. Because we specialize in working with restaurants and other food-vending businesses, we understand your unique needs. Because we know that “Normal Business Hours” don’t always apply to you, we offer support that is available whenever you need it, 24/7/365. SUBMIT A SUPPORT TICKET No matter the issue, we can help with: Software support for WAND’s Digital Menu Technology Platform Trouble shooting, warranty questions, and technician coordination for hardware issues Hardware coverage through TechProtect, including replacement hardware and on-site next-business-day service for five years Content, design, and marketing assistance through the WAND Digital Agency Troubleshooting Tips for Digital Menu Boards If an issue occurs with your digital menu boards, there are three simple troubleshooting techniques you can perform on your own before contacting the WAND Customer Support Team. Tip #1: Make sure your media player and display have power. Ensure that both the media player and display are plugged into an outlet. Check that both the media player and display are turned on. Tip #2: Ensure cables are connected to media player & display Make sure the video cable and ethernet cable are securely connected to both the media player and display Tip #3: Ensure your display is on the correct input Check which HDMI port your HDMI cable is connected to on your display. Switch your display’s input to that source. Get in touch Phone 952-361-6250 or 800-405-8509 email support@wandcorp.com support ticket Submit support ticket here. Follow Us © 2020 Wand Corporation. All rights reserved. - Privacy Policy Close Menu Home Products Digital Menu Boards Services WAND Digital Agency WAND Support Center TechProtect Financing About Us Why WAND Careers Blog Contact Us Log In