Enjoy Early Black Friday 25% off site wide now! see details Products About Contact Holiday Hours FREE GIFT Login Bag 0 Wishlist 0 Search Returns Earth Therapeutics is here to provide you with excellent, high-quality products. However, in the rare instance that you receive defective or mis-shipped product, you can return the item to us. If you receive a damaged item, please contact us immediately at 1-800-789-3579. Please provide order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items. Clear, color photos of damaged item(s) is most helpful and can speed up the return process. Returning items is as easy as 1-2-3: Email service@earththerapeutics.us or call 1-800-789-3579 and tell us about the problem -- whether the product is mis-shipped or defective-- within 7 days of receipt of order for replacement or refund. (Note: All mis-shipped products must be returned UNUSED.) We will reply with instructions with how you can ship back the wrong or defective product back to us at our expense. Once we receive the wrong or defective product, we will provide a refund or exchange and shipping cost if applicable. However, if returned for any other reason other than a defective or wrong product, only the product will be refunded. The shipping expenses will not be refunded. Return items to the following address: RETURNS Dept. Earth Therapeutics, Ltd. 163 E. Bethpage Rd. Plainview, NY 11803 Please make sure you can track your package. Earth Therapeutics is not responsible for lost packages. -- WE CAN ONLY ISSUE A REPLACEMENT OR REFUND AFTER WE RECEIVE THE RETURNED MERCHANDISE. -- ALL 3 STEPS ABOVE MUST BE FOLLOWED CORRECTLY TO QUALIFY FOR REPLACEMENT OR REFUND. -- WE CAN ONLY OFFER REPLACEMENT OR REFUND FOR MIS-SHIPPED OR DEFECTIVE PRODUCT AND NOT FOR ANY OTHER REASON. -- ONLY PRODUCTS PURCHASED AT EARTHTHERAPEUTICS.COM MAY BE RETURNED FOR REFUND OR EXCHANGE. IF A PRODUCT WAS PURCHASED AT A PHYSICAL STORE, THE PRODUCT MUST BE RETURNED TO THE ORIGINAL STORE. For over twenty years, Earth Therapeutics has provided people with feel-good bath and body products. In our book, "best" doesn't mean expensive. Our items are affordable without skimping on efficacy so that everyone can join in the fun. Join our mailing list Subscribe Explore Collections New Arrivals Policies Privacy policy Shipping Returns Holiday Shipping Holiday Hours Information About Us FAQs Early Black Friday Contact Us 163 East Bethpage Road Plainview, NY 11803 email: service@earththerapeutics.us Toll-Free: (800) 789-3579 COPYRIGHT 2021 - EARTH THERAPEUTICS