We use cookies on this website to give you the best and most relevant experience. To allow cookies and use the website as intended please click here ACCEPT COOKIES Home Who we are What we do What we say Recruitment Portal How to find us GM&T > What we say > GM&T Editorial > Energy to Succeed - A case study from McDonald's Energy to Succeed - A case study from McDonald's What We Say News Publications Videos GM&T Editorial 23/12/2015 comments Email Share Accurate billing and the ability to on-board new sites quickly and simply makes Gazprom Energy the gas supplier of choice for McDonald's and its UK franchisees. With its iconic golden arches a prolific sight up and down the UK, McDonald’s large footprint and franchise structure demands flexibility and accuracy from its energy partners. The business formed a gas supply relationship with Gazprom Energy in 2011, providing it with the scalability to easily on-board new restaurants at any point in the contract. “We’re one brand but we’re not one company, in fact in the UK we’re more than 150 companies,” explains Peter Schroeder, Senior Energy Consultant at McDonald’s UK. “To work with us, energy suppliers have to be flexible and able to handle change without causing us problems. It’s not a simple job but Gazprom Energy has proved that it’s more than up to the task.” “After food and people, energy is the third biggest controllable cost that our restaurant managers face, so it’s important that we can offer franchisees easy access to a good deal,” continues Peter. “The fact that every single current franchisee in Great Britain has chosen to take this contract up shows the faith they have both in McDonald’s to select the right supplier and in Gazprom Energy to deliver a good service.” Currently Gazprom Energy supplies over 1000 McDonald’s sites on a seven-year contract. It’s a scale that makes accurate billing and clear communication an absolute priority. “We can’t operate without accurate and timely billing,” says Peter. “It’s our number one priority when selecting a supplier. Obviously the price has to be competitive but above all I have to have faith that they can handle the challenges presented by a multi-site, multi-ownership business. “We get that and a really high standard of customer service from Gazprom Energy – we’ve always had an account manager that’s available on the phone when we need them and they’re invariably prompt and effective in resolving queries.” The challenge: Deliver a consistently good and accurate service to a growing multi-site, multi-ownership business. The solution: A scalable contract with easy on-boarding for new sites backed with responsive customer service and accurate billing. The benefits: A competitive contract with the ability to add new sites at any time Accurate billing across 1,000 sites Quick and easy access to a dedicated account manager Comments Add your comment to this article * Indicates required field Comments * Latest news GAZPROM MARKETING & TRADING SINGAPORE PTE LTD AND GAIL (INDIA) LIMITED SIGN LNG DEAL Gazprom Marketing & Trading Limited Board of Directors approved 2017 Tax strategy on 15th December 2017 Gazprom Global LNG Limited signs gas sales agreement with Ghana National Petroleum Corporation Contact GM&T communications Who we are Vision & values Our management Our performance Our Tax Strategy Our history Equality, Diversity and Inclusion What we do Trading, portfolio & origination Liquified Natural Gas (LNG) Retail Shipping What we say News GM&T Editorial Our publications Videos GM&T Recruitment Portal Visit GM&T Recruitment Portal How to find us Contact us © 2016 Gazprom Marketing & Trading Ltd. Reg: 20 Triton Street, London NW1 3BF. Reg in England No. 3768267 | Privacy | Cookie Policy | Terms of use | Accessibility | Glossary | REMIT