Industries Products Resources Customer Stories Support Login Resources Reports Report Adopt a Customer-Centric Approach to Drive Customer Experience This report by Gartner shares insights and best practices to guide your organization to customer-centricity. Download the Report Report The Retail Customer Experience: Holiday 2020 Edition The holiday shopping season in 2020 is shaping up to be quite different than anything the retail industry has ever seen. Read this report to get up to speed on the top retail CX trends and tips to be successful this holiday season (and beyond). Read the Report Report Gauge Your Customer Service Maturity This Forrester report can help gauge where your organization is on its customer service journey and show you four competencies where you may need to strengthen or develop. Read the Report Report How to Build Your Voice-Of-The-Customer Program This Forrester report will help you understand the maturity of your VoC programs and give you ideas on what to do next to strengthen them. Read the Report Report The Total Economic Impact™ Of Astute Bot: Forrester Study Astute commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study that examines the potential return on investment (ROI) businesses may realize by deploying Astute Bot. Read the Study Report How to Scale Your Call Center with Automation The COVID pandemic is forcing many companies to rapidly scale customer care operations. Call center automation and AI customer service can help. Read the Report Report Here’s How Consumers Want to Talk with Brands How we as humans communicate is changing, so it makes sense that the way we interact with brands is changing, too. We surveyed consumers on how they want to speak with brands. Here are some highlights from the survey. Read the Report Report The Rise of Social Commerce Social media’s tremendous popularity gives it immense potential for shopping through social platforms. We surveyed U.S. online shoppers to see how popular social commerce was during this past holiday season. Read the Brief Report 2020: The Year of Digital Service and Consumer Insights Inside the Customer Service Center We surveyed companies about their top customer service priorities and budget initiatives for 2020. Digital service and consumer insights topped their list. See the top customer service priorities for this year. Read the Report Featured Report The State of the Mobile Customer Experience The move to mobile represents a seismic shift for the customer experience, and many companies are struggling with the transition. Learn about the state of mobile CX in this trends report. Read the Report Report The 20 Customer Care Trends You Need to Know for 2020 What CX and customer service trends should you be on the lookout for? In this report, we cover predictions across customer experience, contact center, and company-level trends. Read the Report Report Forrester Report: Predictions 2020 for Customer Service Customer service leaders should read these five predictions to understand what to expect in 2020 in your AI-fueled transformation journey. Read the Report Report Direct from Consumers: New Insights into Channel Preferences Astute and C3i Solutions teamed up to survey thousands of consumers to understand how they truly prefer to interact with brands. Read the report to learn what our original research uncovered. Read the Report Company Customer Stories About Press Partners Leadership Careers Contact Products Astute Bot™ Astute Agent™ Agent Assist™ Agent SMS™ Agent Chat™ Interactive Web Forms™ Astute Social™ Astute VoC™ Astute Analytics™ Astute Spot™ Astute SOS™ Astute Verbatim™ Socialbakers Support Services & Support Customer Center Learning Center support@astutesolutions.com +1 (855) 508-6150 +1 (614) 508-6150 Status.io All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- 2021 Emplifi Inc. All Rights Reserved. Astute’s ICP filing number: 沪ICP备16038979号 MIIT Privacy Policy | Terms & Conditions Insights & trends delivered straight to your inbox. Sign Up Request a Demo +