Contact us British Isles | EN How we help About us Solutions Insights Community involvement Search Sign in Putting clients first At RBC Wealth Management, delivering a superior level of service is one of our key priorities. We believe that open and honest communication can benefit us all, whether it's to answer a question, solve a problem or share a success story. We value your feedback and we use it continuously to improve the quality of the solutions we provide to you and other clients. It is important for us to know when you have a problem so that we can work to resolve it and retain your confidence. If, for any reason, you are not entirely satisfied with any aspect of our service, we want to hear from you as soon as possible. If you have any concerns or would like to log a complaint, please contact your Relationship Manager or other usual point of contact within RBC Wealth Management. Alternatively, you can complete a form here. You can contact us either verbally or in writing. If you choose to inform us of your concerns or complaint by letter, please forward the details to the relevant company at the address shown on your statement or letterhead. Useful contacts and links RBC's Office of the Ombudsman RBC has its own ombudsman to whom you are able to refer your complaint, if you wish. The Office of the Ombudsman provides clients with an appeal mechanism for unresolved issues and ensures that all parties involved in a dispute receive a fair and impartial hearing. The Ombudsman aims to ensure that you are treated with consideration and respect, and that everyone involved in the proceedings retains their dignity and privacy. The Ombudsman is empowered to examine commitments made by member companies of RBC and to review their compliance with proper business procedures. +1 (416) 974 9146 ombudsman@rbc.com www.rbc.com/ombudsman United Kingdom The United Kingdom Financial Ombudsman Service Clients of RBC's United Kingdom operations may also have recourse to the UK Financial Ombudsman Service (“FOS”). If your complaint is outstanding after eight weeks then we shall write to let you know that even though we have not been able to conclude the matter, you are entitled to take the matter to the FOS without further delay. Otherwise, if you are advised that the matter has been concluded by us, but you are not satisfied with our final response, you can contact the FOS, subject to you doing so within six months of the date of our final response. +44 (0) 20 7964 1000 / 0800 023 4567 (within the UK only) complaint.info@financial-ombudsman.org.uk www.financial-ombudsman.org.uk Regulators In the UK we are authorised and regulated by the two main regulators (Financial Conduct Authority and Prudential Regulation Authority). For information on a specific entity regulated status then please click here. Channel Islands Clients of RBC’s Channel Islands operations may also have recourse to the Channel Islands Financial Ombudsman service (“CIFO”). If your complaint is outstanding for longer than three months from the date you provided sufficient information to enable RBC to begin investigating the complaint, you are entitled to take the matter to the Ombudsman without further delay. Otherwise, if you are advised that the matter has been concluded by us, but you are not satisfied with our final response, you can contact CIFO, subject to you doing so within six months of the date of our final response. The Channel Islands Financial Ombudsman Service may be contacted at: Channel Islands Financial Ombudsman Service PO Box 114 Jersey, Channel Islands JE4 9QG Enquires: enquiries@ci-fo.org Complaints Email: complaints@ci-fo.org Website: https://www.ci-fo.org Jersey local phone: +44 (0) 1534 748 610 Guernsey local phone: +44 (0) 1481 722 218 Please note that the Channel Islands Financial Ombudsman Service is only available for complaints relating to events that occurred after 1 January 2010 in Jersey or 2 July 2013 in Guernsey, Alderney and Sark. If you are unsure as to the location or regulatory status of the RBC entity with which you are contracted, please contact your Relationship Manager, or for information on a specific entity’s regulated status then please click here. Take action Report a complaint Complaints procedure in the CI Complaints procedure in the UK Contact us Comments, complaints and feedback Our approach How we help Solutions All solutions Insights Our insights Our thought leaders News and media Newsroom About RBC Wealth Management About us Awards Community involvement Our leadership Work with us Careers Diversity and inclusion Global generalist programme Privacy and legal Privacy and security Legal Accessibility Terms and conditions Cookie settings Royal Bank of Canada Website, © 2009-2021 Back to top RBC uses cookies on this website, as they help us to provide the best possible experience for you while keeping the site and information secure. 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