GLOBAL WORKSPACE ALLIANCE Your global partner with a local touch Getronics is the founding and leading member of the Global Workspace Alliance (GWA), a partner ecosystem established in 2009 that provides customers with IT services and last-mile onsite support across more than 185 countries, with one single point of contact, contract, and billing entity. Our mission is to support global companies as they continue to transition in an ever-evolving workplace landscape, enabling their staff to remain engaged and productive, regardless of where they are in the world. Getronics & Ford Getronics and the GWA provide a wide range of Global Network Services for Ford Motor Company, one of the world’s leading automotive companies. GROUP READ CASE STUDY A unique ecosystem Together, the alliance members bring the best of both worlds: the global reach of a Tier-1 provider with our partners’ local expertise and cultural awareness. Underpinned by a Global Service Delivery and Transition Model, all GWA Partners operate under a single governance framework, with integrated tooling, joint investments, and pre-established customer T&Cs and SLAs. Global customers benefit from a flexible, seamless, and transparent operating model that goes way beyond traditional subcontracting. Anywhere, any-channel IT support Consistent service across regions Back-to-back committed SLAs Single point of contact & contract Extended service network In-country expertise Global contract management Various centralized or local-to-local billing models Coverage in over 185 countries More than 15k onsite engineers Supporting 300k users worldwide While GWA is very unique, it offers a credible way to provide Field and On-Site Services on a global level, based on a flexible, network driven ecosystem. Despite the rise of cloud services and technology automation, GWA recognizes that the outsourcing market still requires some high-touch capabilities that only local service engineers can provide. OMDIA Whitepaper (formerly OVUM) We’ve been working with the GWA members Getronics, in Singapore and Malaysia and with SPIE in France, for several years now. We are always satisfied with their ability to work as a single entity as we are running global IT operations located in Europe, the Middle East and APAC, and the IT services have been aligned across the regions and delivered consistently at the expected level of quality. We look forward to continuing working with GWA and taking on the new challenges of INSEAD’s IT for the benefit of our organization, students and prospects. Alexandre Papadopoulos Head of IT Operations & Infrastructure, INSEAD Is There Room for Field Services in the Digital Workplace? With chatbots and proactive tooling in place, there’s less reliance on on-site services. Nevertheless, person-to-person support, in its various formats, is still a great contributor to employee experience. GROUP READ THE ARTICLE Talk with one of our experts. REQUEST CALLBACK Services Digital Workplace Cloud Services Smart Spaces Business Applications Security Services Field Services Service Desk Network Services About Getronics About Us Contact Insights Partners Office Locations ©2021 Getronics Privacy Policy · Certifications · Policies · Terms & Conditions EN By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Accept All Cookies Cookies Settings