For Homeowners• For Businesses Apply Now Login Help Center We've gathered our homeowners' most frequently asked questions about managing their Homepoint mortgage and account. If you can't find the answer online, call us at (800) 686-2404 . Refinancing A Home Should I refinance? How much can I save if I refinance? View All Purchasing A Home How do I know if I should rent or buy? What should I do to get started buying a home? View All Making Payments I just closed with Homepoint, when is my first payment due? How many days in advance can I schedule my one-time payment? View All Monthly Statements How can I switch back to receiving monthly paper statements in the mail after signing up for paperless? How do I read my monthly statement? View All Year End Tax Reporting Where do I find more detailed tax information and payment history? When will my 1098 or 1099 year-end tax statements be mailed? View All Escrow What is an escrow account? Why did my escrow payment increase? View All Payoff Quotes How can third parties request a payoff quote from Homepoint? How can I request a payoff quote from Homepoint? View All Electronic Billing What type of documents are included in your E-bill program? How do I turn on E-bill? View All Updating Your Personal Information How can I change my name? How can I update my Social Security number? View All Homeowners Insurance What states does Hippo Insurance provide coverage in? What is homeowners insurance? View All Security And Authorizations How do I allow my loan officer or other third party to access information regarding my account? How do I set up a mortgage passcode? View All Homepoint homeowner forms Need a form to update permissions for your Homepoint loan? Visit our Homeowner Forms page. Homeowner Forms Servicing Transfer Is your loan being transferred from Homepoint to a new servicer? Check out our Transfer Resource Center for all the information you’ll need to make that transition as smooth as possible. Visit Transfer Resource Center 2211 Old Earhart Road, Suite 250 Ann Arbor, MI 48105 Toll Free: (800) 686-2404 wecare@homepointfinancial.com NMLS# 7706 nmlsconsumeraccess.org Trouble paying your mortgage? Impacted by a natural disaster? Why Homepoint Products & Services Learning Center Help Center Forms & Documents Loan Number Lookup About Us Careers Press Contact Us Investor Relations State Licenses Privacy Policy Terms of Service Disclaimer CCPA Privacy Notice Apply Now Home Point Financial Corporation d/b/a Homepoint. NMLS No.7706 (For licensing information, go to: www.nmlsconsumeraccess.org). Home Point Financial Corporation does not conduct business under the name, “Homepoint” in KY, LA, MD, NY, or WY. In these states, the company conducts business under the full legal name, Home Point Financial Corporation. 2211 Old Earhart Road, Suite 250, Ann Arbor, MI 48105. Toll-Free Tel: (888) 616-6866. For Licensing and Disclaimers visit www.homepointfinancial.com/about-us/licenses. This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site.