Ready to pay? About us Affordability Ways to pay Helpful links Coronavirus help FAQs Contact Information for customers affected by Coronavirus We want to reassure you that the wellbeing of our employees and customers is a priority during this difficult time. We are here to listen and to help, our teams are available: Monday-Thursday: 8am – 8pm Friday: 9am – 5pm and Saturday: 8am – 2pm Chat to one of our team by email, SMS or phone: Email us at: enquiries@pragroup.co.uk Chat on SMS: 07860 094994 standard sms network charges apply, this is a text only number Talk to us on: 0808 196 5550 If you have been directly affected by Coronavirus, it is important that you let us know; please get in touch with us so we can work together. Did you know you can make a payment and manage your account online? Log in to access your account, view account information and make payments through our website from the comfort of your own home. Find out more about our payment options. You can log in using your name, date of birth and postcode or reference number & password from any of our letters. View and manage your account(s) and see your account balance(s) Set up a payment plan that suits your budget Choose when and how often you make a payment Make instant payments – it’s easy and secure Log In and View Your Account Common questions Is your call centre open as usual? What can I do online? Where can I get more advice on Coronavirus? I'm in financial difficulty, what should I do? My income has changed, what should I do? Sending PRA Group mail All FAQs What else can I do online? Find out more information? Find out more information in our commonly asked questions section of our website Common questions Choose a way to pay Pay by debit card, set up a payment plan or one of the many other options we have available Choose a way to pay Work out what you can afford Our quick and easy to use Budget Calculator will help you to work out what you can afford Budget calculator PRA Group is #heretohelp The CSA and PRA Group working together. The CSA is the trade body representing the debt collection industry. Working together we want to give people in debt the confidence to engage with us. Watch the video to learn more or visit the CSA’s Blog About us Affordability Ways to pay Helpful links Coronavirus help FAQs Contact Privacy and cookie notice Terms & conditions Slavery & human trafficking statement Gender pay gap report UK tax strategy Careers Employee privacy notice PRA Group (UK) Limited Registered Office: Wells House, 15-17 Elmfield Road, Bromley, Kent, BR1 1LT. Company Registration No 04267803. PRA Group is a trading name of PRA Group (UK) Limited. VAT No 306919884. CSA Code of Practice Authorised and regulated by the Financial Conduct Authority (Reference No 718645) for accounts formed under the Consumer Credit Act 1974 (amended 2006). For the avoidance of doubt we are not associated or connected in any way with the Prudential Regulatory Authority. COPYRIGHT © 2021 PRA GROUP (UK). ALL RIGHTS RESERVED.