HAVE YOU BEEN HAPPY WITH YOUR WEBSITE EXPERIENCE? YES NO FIRSTBUS.CO.UK HOME PAGE SELECT REGION LOG IN Home | About us About us Working hard for you At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. First Bus is one of the UK’s largest bus operators. From as far north as Aberdeen to as far south as Cornwall, your local First Bus company is connecting your community; helping people get to work, to education, attend appointments, go shopping or just go out for fun. And we want to be a service you can depend on. Making journeys easier for our customers, we were the first national bus operator to accept contactless card payments across all of our services and our First Bus App is voted ‘best in class’ amongst UK bus operators. Our most recent investments are in new, state-of-the-art buses across our key networks. We work proactively with our local authority partners, making a positive impact on air quality, tackling congestion and improving customer experience. We are focused on First Bus becoming a leader in the transition to a low-carbon future and are committed to operating a zero-emission bus fleet by 2035; we have pledged not to purchase any new diesel buses after December 2022. We try hard to design bus routes and schedules that meet our local customers’ needs and do everything we can to run those services on time. We train our drivers to drive safely and responsibly, continually reinforcing respect for other road users among our workforce. We expect our drivers to be polite, friendly and helpful. Our driver training emphasises safety and customer service, including keeping themselves, passengers, pedestrians, cyclists and other drivers safe. Making life easier with the First Bus App and Contactless payments We know that making it easy to use our service is important to customers and so we’ve been improving our First Bus app » so that you can now easily plan your journey, buy your ticket, see live bus times and give us feedback, all from the palm of your hand. We’ve also introduced contactless payments on all our buses so you don’t need to worry about carrying the right change. Plan your Journey You can plan your journey » easily on our web site too – if the time is shown in minutes that’s live time so you know exactly when the bus will come. Otherwise it’s showing the timetable time – so you’ll know when the bus is due. Help and Support You’ll find plenty of helpful information in our Help & Support section » and if you’re not used to taking the bus, have a look at our How to catch the bus section ». If you need any extra help from our drivers when you travel, then take a look at our Extra Help to Travel » page which gives you information on how we can help and also some handy cards you can print out and show the driver when you board. Your feedback - Tell First Bus We are always interested in how you feel about the service we provide so we’ve made it quick and easy for you to give us feedback. Just go to Tellfirstbus.com » and take 2 minutes to give us feedback – whether it’s good or not so good. We review all the feedback and use it to make your bus service better, you can find out what your local company is doing with your feedback by going to the Tell First Bus page » If you want to make a formal complaint, we aim to make that as easy as possible for you. We’ll listen to you and do everything we can to put things right. Visit I'd like to make a complaint » to find out more. Careers If you are looking for current vacancies please click here to search our available jobs. Corporate For contact details at FirstGroup and our other divisions in the UK and North America, please go to the FirstGroup plc contacts page MOJ Portal Details FirstGroup/Transportation Claims C00354. We also operate the Aircoach network in Ireland. First Bus is a division of FirstGroup. News Read First Bus news or select your local area for news and service updates. Keep me updated Don't miss out. Register your details if you want us to keep you updated. Our companies Across the UK First Bus operates in a huge number of communities, including 40 of the country’s largest towns and cities Charity FirstGroup is working with Action for Children to support young people on their journey to better mental health. Careers Want to go further and enjoy an exciting new career route? Contact us First Bus contact links and information. News Keep me updated Our companies Charity Careers Contact us Buy Tickets Online Now Plan your journey and buy mTickets on our First Bus App Have you been happy with your website experience? Yes No Further Information Terms and conditions Privacy policy How we use cookies Bus accessibility Advertising on our buses Careers Bus users UK Extra mile awards Sitemap Modern slavery statement Help and support First Bus Part of FirstGroup plc 395 King Street Aberdeen AB24 5RP © 2021 FirstBus (North) Limited and FirstBus (South) Limited. All Rights Reserved.