Home Why Unicom Services Helpzone Blog Contact Email Login COVID-19 Info Customer Zone Our Accreditations Putting the Customer First is the National Standard for Customer Service that we have held since 2013. It is a proven tool used to improve and develop customer service operations across a business. Putting the Customer First Putting the Customer First is the National Standard for Customer Service that we have held since 2013. It is a proven tool used to improve and develop customer service operations across a business. Investors In People IIP defines what it takes to lead, support and manage with excellence. Successful accreditation is a sign of a great employer, an outperforming place to work and an employer with a commitment to sustained success. OFCOM Metering & Billing Direction 2017 BSI Kitemark certification for fixed line and mobile call services: KM618214 The BSI Kitemark Metering and Billing Scheme aims to ensure that billing systems and those functions that feed into the billing process, are accurate and robust, as well as meeting all relevant regulatory requirements. IS09001 ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained. ISO14001 ISO 14001 was first introduced in 1996 as a British Standard and requires organisations to have an environmental policy and action plan in place to manage their impact on the environment. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained. Verastar’s independent assessment was conducted by the British Assessment Bureau, accredited by UKAS. Terms & Policies Treating Customers Fairly Cookie Policy Acceptable Use Policy Privacy Policy Number Portability Compensation Terms and Pricing Emergencies Site Map Treating Vulnerable Customers Fairly Policy Coronavirus and Critical Sectors Policy Complaints Our Commitment to You Unicom Complaints Procedure Telecoms Complaints Energy Complaints Water Complaints Contact us Head Office Unicom, No. 1 Dovecote, Old Hall Road, Sale M33 2GS Contact us Media enquiries Verastar Ltd trading as Unicom. Registered in England & Wales No: 3667643 Vat. Registration No. 945 795467. Registered office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.