Home About Us Products & Services Case Studies Latest News Driver Area Contact Us ABOUT US Customer Charter Our Commitment We believe in making commitments that are of value to you and that you can trust. Our Customer Charter aims to build upon the core values of our business and explains clearly the service commitment we are dedicated to delivering. As we continue to listen and learn from our customers, we are sure our Customer Charter will evolve and change overtime. We aim to deal with all telephone enquires immediately. In the unlikely event that we cannot resolve your query at the first point of contact we will call you back at a time agreed with you We will answer your questions in plain English. If the outcome is not what you were expecting, we will provide you with a detailed explanation We will always be courteous, polite and professional in our dealings with customers We aim to reply to all email enquires within 24 hours We will resolve any customer complaints fairly, consistently and promptly and keep you informed along the way We will aim to produce clear, complete and accurate information, either by phone, online or by e-mail We will actively seek your thoughts and suggestions to improve our services We are committed to continuously seek improvement in all aspects of our business and we are actively involved in the training and development of our staff We aim never to use industry jargon or abbreviations without giving customers a clear explanation We will provide every customer with a dedicated named Client Administrator who can be contacted directly Welcome People Customer Charter Environment OUR PRODUCTS AND SERVICES Car Benefit Solutions The UK leading provider of bespoke car schemes The Barracks, 400 Bolton Road, Bury, Lancashire, BL8 2DA Tel: 0870 751 9872 | Email: mail@carbenefitsolutions.co.uk © Car Benefit Solutions Limited 2012 | Registered in England #4442389 Privacy Statement | Terms & Conditions Website Designed & Built by Stuart Hancock