LYONNAIS OUTPATIENT PSYCHIATRY CENTER RECEPTION THE CLINIC QUALITY CHARTER SPECIFICITIES CONTACT QUALITY CHARTER OUR QUALITY COMMITMENTS Respond to the care needs of patients with psychological and psychiatric suffering in our region, be identified as a point of reference. Provide patients and those around them with a personalized system for listening and responding to their needs. Guarantee patients and professionals high-quality and safe working and care conditions Professionals involved What is the quality and risk management approach? The establishment's quality approach is a transversal approach, integrating all the players in the establishment: The managers of the activity sectors are the quality relays. They are responsible for deploying the approach in their sector of activity. They are also the pilots of the operating processes of their sector and as such follow indicators. Vigilance correspondents are identified in the area of responsibility. All the professionals are responsible on a daily basis for the implementation of the quality approach within the framework of their function and the missions which are defined for them. They participate in the various reflections on the improvement of practices and operations. All the teams (medical, nursing, administrative and logistics) work continuously to improve the quality and safety of care, and to improve services. How is it implemented? Through working groups (Operational Hygiene Team, Professional Practice Assessment groups, committees, etc.) or bodies (Establishment Medical Conference, Commission for relations with users and Quality of Care, etc.) professionals assess their practices against benchmarks and identify improvement actions that they are implementing. According to which axes? Des thématiques permanentes mobilisent les énergies et sont inscrites à la politique qualité de l’établissement : Le respect des droits des patients, basé sur la Charte du patient Hospitalisé, La lutte contre les infections associées aux soins et contre tous les événements indésirables pouvant survenir dans l’établissement. Sur tous les risques potentiels ou avérés la même démarche de travail est appliquée de l’identification au traitement privilégiant le principe de prévention. Concernant le risque infectieux, l’établissement s’inscrit dans la politique nationale et met à disposition des patients par voie d’affichage les indicateurs nationaux qui relatent le niveau de qualité de l’établissement sur ce point. La douleur, dont le soulagement est défini comme un « droit fondamental » dans la loi du 4 mars 2002. La prise en charge pluridisciplinaire de la douleur physique et de la souffrance morale est un axe de travail permanent. Evaluation et reconnaissance externe Vos droits Vos avis HOSPITALISATION DE JOUR 27 ICALIN 2 - E 10 PLACE D’HELVÉTIE 69006 LYON T. : 04 78 17 74 80 Le Centre Lyonnais de Psychiatrie Ambulatoire est un établissement de santé mentale INICEA Mentions légales