Advanced Our Software Managed IT Services Application Modernisation MyWorkplace News & Opinion Menu Search Home Cloud Software Current: Field Service Management FIELD SERVICE MANAGEMENT Be utterly predictable Because letting people down isn’t an option Products ResourcesRegister an interest LEARN MORE Markets that benefit from Field Service Management WHO CAN WE HELP? Asset Management Central Government Environmental Services Facilities Management Helping you deliver a seamless customer experience Consumer expectations around service have never been higher, yet many organisations struggle to empower their field workforce, maximise productivity and minimise costs. Our suite of innovative, market-leading Field Service Management solutions can help you deliver your services in the most efficient and effective way, transforming your organisation and customer satisfaction levels. Software you can depend on Field Service Management - A smart, end-to-end solution GENERATE A 10% DECREASE IN MILEAGE AND REDUCED FUEL COSTS DELIVER 100% CUSTOMER SATISFACTION LEVELS THROUGH BETTER SERVICE INCREASE YOUR TEAM'S PRODUCTIVITY BY AN AVERAGE OF 20% Our Market Solutions Explore our full range of Field Service Management solutions that can help you grow your organisation. DRS | Dynamic Resource Scheduler A real-time workforce planning solution enabling organisations to schedule field-based people to the right place at the right time. Learn more JOB MANAGER | Mobile Workforce Management A mobile workforce management application that spans the full lifecycle of field-based activity from allocation to completion. Learn more WORK HUB | Work Management Software A back-office work management solution capable of pulling disparate systems together to create a single view of data and tasks. Learn more INFOSUITE | Business Intelligence Software A powerful business intelligence tool that provides real-time reporting and dashboards to give you complete visibility of your operations. Learn more “We have full visibility of our home consultants’ utilisation and efficiency... giving us a better understanding of potential new business.” Steve Johnson > Head of Central Operations > Carpetright Read case study Understanding your key issues - and solving them Find out more about the powerful functionality that sits within our Field Service Management solutions Lack of visibility Managers struggle to stay up to date with field-based worker location and task progression. Organisations also face the challenge of how to ensure lone worker safety and minimise risk. Poor customer service Consumer expectations about customer service have never been higher, especially in the past year. Many struggle to provide effective communication with up to date information without the right systems and people in place. High costs Many organisations struggle to maximise their resources and do more with less. Long travelling times, fuel costs and failing to minimise no-access rates all lead to a higher cost per job. Unmotivated field resources Mobile workers are often equipped with inaccurate task information which causes delays in diagnosing the issue. Without a mobile application, workers often have to call for help or even return to back office. “Job Manager was rolled out within just four months to 1,280 home support workers who carry out 2.7 million essential visits a year. This has led to savings of £280,000 per annum.” Robert Foreman, Service Manager for Business Process Change and Improvement (since retired) Read Case Study 1 2 3 Additional insights to help you transform RESOURCES Field Service Management made simple Learn how field service software is simplifying operations. || July 21, 2021 || 11:00 AM BST Register here Webinar Addressing the challenges of UK Utilities A complete mobile working solution, offering you real-time visibility of your workforce's job progression. Read whitepaper Whitepaper Six steps to field service excellence in 2021 Whitepaper Read whitepaper Intelligent Field Service Brochure Read brochure Improving field work productivity in government Whitepaper Read whitepaper A better way for housing organisations to manage a field-based workforce eBook Read ebook "Since 2003, we have helped our customers to provide service excellence and achieve productivity efficiencies.” Nathan Ollier, Vice President, Public Sector and Field Service News & Opinions BLOG // 01-10-2021 Delivering Superior Services to Tenants in the Digital Age by Nathan Ollier, Vice President, Public Sector and Field Service Advanced's Picks Digitising to enable the Urban Revival As we continue to face the challenges from the Covid pandemic, in a post-Brexit world, the UK economy remains in uncertain straits. Consumer spending … by Nathan Ollier, Vice President, Public Sector and Field Service BLOG // 13-09-2021 How have social housing providers been managing repairs and … With physical distancing required across society and shielding of the clinically vulnerable in place for 12 months; how have social housing organisati… by Nathan Ollier, Vice President, Public Sector and Field Service BLOG // 13-04-2021 How repairs teams are changing the way they work as lockdown… As maintenance teams adjust to coronavirus restrictions, we carried out a survey with Inside Housing readers to find out more. by Mark Dewell, MD of Commercial and Third Sector BLOG // 22-06-2020 Advanced About Us Careers Locations Support Contact Privacy TruePartner Modern Slavery Act statement Tax Strategy Code of Conduct Sitemap Cookie Preferences © Advanced. All rights reserved. Sales: 0330 191 0114 Switchboard: 0330 343 4000 Get in touch Contact Us Twitter LinkedIn