+1-818-902-4255 ABOUT US SERVICES CLIENT ACCESS QUALITY & COMPLIANCE CONTACT US FAQs home / about us / faqs Must I sign a contract to use your service? We work with and without written contracts. We handle debt recovery on a contingent collection basis, no recovery, no fee. You are not obligated to place a minimum number of accounts. Some of my customers are located in other countries. Do you provide international collection service? Yes. We are an active partner of International Credit Exchange (ICE), with a worldwide network of partners, with 3000 credit, collection and investigative professionals in 80+ offices globally. I often work late into the evening. Is there a way to obtain the status of my accounts during non-business hours? Yes. Our user-friendly CW Connect online feature allows you to access the status of your files 24/7 through our website. An assigned User ID and password provides security, preventing unauthorized access. There is no additional fee for this service. What happens if the debtor I placed for collection contacts me and wants to work out a settlement arrangement? Debtors sometimes do this to delay payment or to avoid contact by the agency. Once the account is placed for collection, it is best to distance yourself. Please refer them immediately to our office. Is there a collection fee if the debtor sends their payment after I’ve placed them for collection? Debtors placed for collection are immediately contacted by our Account Resolution Specialists. Sometimes they resent having been placed for collection and send their payment to the creditor, hoping the agency will not be compensated. In such cases, please let us know if payment was received so that collection activity will cease. An invoice will be sent to you to cover the contingent collection fee. If you are unable to collect the account I placed, then what? Once all in-house collection measures have been exhausted, and if the debtor continues to conduct business, not having filed bankruptcy, a lawsuit may be prudent. Such activity involves the services of an outside collection attorney and additional contingent costs will apply. No action is pursued without your authorization. If you choose not to move ahead, the file is closed and confirmation is sent to you. What happens if the debtor placed for collection wants to return the product I shipped, rather than remit payment? We are mindful that you are in business to sell product, not to re-purchase it from your customer. Every attempt will be made to recover the amount owed to you. If the debtor is having severe financial problems and wishes to return merchandise, we let you make the decision and convey it to the debtor. If your product, is returned, our collection fee is reduced to 50% the normal fee. How soon can I expect my money once the debtor remits payment to you? Remittance or holdover periods, the time between collection of the debt and submission of the payment to the creditor, widely vary. Although the standard period in the industry is 30 days, Caine & Weiner’s weekly remittance period is 10 days. If I am not pleased with your service, what recourse do I have? Client satisfaction is our highest priority. We pride ourselves on maintaining a close working relationship with our clients. If you have any concerns about the service received, you may contact your Client Relations Manager or your Client Service Manager. Interested in Our Services? Are you interested in doing business with Caine & Weiner? Simply click on the box above and fill out the forms. A member of our sales team will be in touch with you shortly. Did You Receive a Call or Letter From Us? If you have received a call or letter from us and want to resolve or discuss any concerns, please contact us by phone or click on the box above for more info. CW Connect Accessing your files Read more Global Receivable Solutions International services Read more Alliances & Memberships Affinity Partner Program Read more Automate Your Collections Get a FREE Trial Read more Express Pay Two easy payment options to pay your balance ACH Credit Cards Categories News Desk Uncategorized Contact Us +1-818-902-4255 5805 Sepulveda Blvd. 4th Floor Sherman Oaks, CA 91411 USA For a full list of our locations, please click here. NEW YORK: New York City Department of Consumer Affairs License Number: 1157930. Please let us know if you have a language preference other than English. A translation and description of commonly used debt collection terms is available in multiple languages on the NYC Department of Consumer Affair's website at www.nyc.gov/dca. Caine & Weiner has agents available to communicate verbally in Spanish. Caine & Weiner does not offer a translation of any communication into languages other than English. Quick Links Services Client Access Privacy Policy Affinity Partnership Program About Us Careers Contact Us FAQs Site Map Latest News Happy Thanksgiving Honoring our Veterans November 11 Preparing for Nov. 30 CFPB RegF for Consumer Collection Accounts Patriot Day Remembrance Need to Place an Account? 5 Easy ways to submit accounts for collection! E-mail Fax Download Collection Form and Fax Upload Claim Placement File Internet Place an Account Back to Top Copyright © 2020 Caine & Weiner, Inc. All Rights Reserved.