Home News Company Profile Market Sector Services Contact Login Company Profile Business Systems Commitment Environment and Sustainability History Privacy Policy Supply Chain home > company profile > commitment Commitment Customer support Philosophy Holchem is one of the leading suppliers of hygiene products and services in the UK and Ireland. We are a company motivated to excel in all we do and to delight our customers by providing the most professional, friendly and flexible hygiene service partnership. Our goal is to meet and exceed our customer’s expectations; enabling them to meet the ever-increasing hygiene and commercial pressures placed upon them. We offer comprehensive programs and services to the food processing, brewing, beverage, dairy, catering & hospitality and retail markets. Customer Service Commitment We always do what we say we will do. We maintain the highest Manufacturing, Technical and Service Standards. We promise we will continue to be the most innovative provider of hygiene solutions while ensuring we always listen to feedback on our service offering. We provide products and services that complement our customers business and enhance their reputation for ensuring product integrity and sustainability. We are committed to providing high performance products, including cleaning products, equipment and systems; and to keep these under constant review to ensure that the products are safe, have the lowest hazards to personnel and equipment, give the highest performance at lowest cost of clean while having the least impact on the environment. We aim to make the partnership as mutually beneficial as possible with as little hassle as possible. Employees We believe that the strength and innovation in our company lies in our people. We commit ourselves to supporting, encouraging, developing and strengthening our team of employees. We treat one another with respect and dignity such that all individuals at all levels of the business feel valued and valuable. We provide opportunities for professional growth and development. We have fun and enjoy the work we do. Product Stewardship Our commitment to producing safe products is supported by comprehensive management systems that reflect legal and regulatory compliance as a minimum standard, and cover raw material use and product assessments, labelling and packaging requirements. A regular check is done internally of existing and forthcoming rules and appropriate measures are planned to comply. We seek to ensure product safety, customer satisfaction and legislative compliance by: Assessing products before launch in internal and, in certain cases, external technical evaluations to ensure compliance with all known legislation in the countries of use. This includes for instance: Human Safety and Environmental Impact assessment requirement under the Dangerous Preparations Directive for most cleaning products. Human Safety requirements under Cosmetic Products (Safety) Regulations for hand hygiene products External testing against European Norms for surface disinfectants and hand hygiene products. Provision of product information through labelling, product information sheets (PI) and safety data sheets (SDS). Providing access to emergency information through our 24/7 emergency telephone number +44 (0) 7050 265597 Updating of the National Poisons Information Service (NPIS) with all product SDS. Handling complaints on our own products and for some distributors. Complaints are acknowledged within 48 hours of receipt and we fully investigate the cause of the complaint with corrective actions put into place and reviewed. We have a policy of not testing products on animals, or requesting testing of products or ingredients by any supplier or third party. Compliance The Chemical Industry is subject to numerous separate items of legislation. Holchem monitors changes in legislation and our compliance through a number of sources these include: Royal Society of Chemistry. British Association of Chemical Specialities. Suppliers literature. HSE updates. Business Environment Association. ELUS and HASLUS Legislation update service. Freight Transport Association Year Book. Independent retained consultants. Holchem has ISO14001 certification, this means we have an independent assessment of our compliance with environmental legislation. With regard to legislation specific to the supply of chemicals; we are to the best of our knowledge compliant with the current status of: Biocidal Products Directive REACH (Registration, Evaluation, Authorisation and restriction of Chemicals) CLP (Classification, Labelling and Packaging Regulation) Detergent Regulations Dangerous Preparation Directive The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations Through our various update systems, we routinely review and as necessary update our documentation. General Public We commit ourselves to conducting our business in a fair and ethical manner, keeping the general public informed of our actions and sharing the results of our hard work. Integrity Holchem shall observe the highest standards of honesty and integrity: By not abusing confidential information. By not accepting gifts or hospitality which might affect the ability to make independent judgment. By avoiding misrepresenting the company position or being misleading. Confidentiality Holchem shall maintain confidentiality in relation to business transactions: By ensuring that Holchem customers’, suppliers’ and associates’ information is safeguarded. By exercising care in the course of communicating information. By ensuring that no improper use is made of such confidential information. Legality Holchem shall comply with the relevant laws in the jurisdictions in which it operates or does business: By fulfilling all regulatory obligations. By avoiding false, inaccurate or misleading entries in records or submission of false records to the authorities. By not engaging in any illegal or criminal activities. By ensuring that it does not engage in anti-competitive conduct in the market-place. © Holchem