Premier LPG 01772 707011 Privacy Website Privacy Policy & Cookies Last Revision Date: November 26, 2019 Premier LPG Limited (“We”) are committed to your privacy and protecting your personal information. By continuing to use this website (www.premierlpg.co.uk) you are agreeing to the use of your personal information as set out below in this Website Privacy Policy. If you are a customer of ours and would like more information regarding the types of personal information collected and their intended use – please see our Customer Privacy Notice here. If you do not agree with any term in this Website Privacy Policy, please do not use this website or submit any personal information. If you later decide that you want to opt out from our use of your personal information you can email lpg@premierlpg.co.uk or write to Premier LPG Limited, Unit D3 Red Scar Business Park, Longridge Road, Ribbleton, Preston PR2 5NQ. We recognize the importance of protecting your privacy. The following Website Privacy Policy (“Privacy Policy”) provides important information about your privacy in connection with your use of our website relating to the submission of your personal information such as your name, contact details, age, biographical information or other personal details (“Personal Information”) via the website and also, where you have provided your consent, for marketing communications. Please review it carefully. It describes how we, Premier LPG, as a data controller, collect, store, use, transfer, and disclose this Personal Information. You may reach our Data Protection Officer (DPO) by contacting them at Privacy@ugiintl.com. Third-Party websites and data transfers This Privacy Policy applies to this website only. To the extent that this website permits you to link to or otherwise access the websites of our subsidiaries, affiliates, partners, or other third-parties, separate privacy policies may apply to those linked websites. Those separate privacy policies may contain terms different than those contained in this Privacy Policy, and your access to and use of such linked websites are not governed by this Privacy Policy. We expressly disclaim any and all responsibility for your access to and use of all third-party websites. Purposes for which we use your Personal Information While visiting our website you may be asked to voluntarily provide certain Personal Information. Where you have provided consent to receive marketing communications, we use your Personal Information for these purposes. You have the right to withdraw your consent at any time by contacting the DPO. Such Personal Information is provided by you on a voluntary basis and will be used in a manner consistent with this Privacy Policy. We process your Personal Information in accordance with your requests. We use your Personal Information for our legitimate interests to (i) perform our obligations to provide you products and services, (ii) enable payment processing transactions (where available), and/or (iii) send you commercial and advertising information, based on your preferences and with your consent. If you are a customer of ours, and would like more information regarding the types of Personal Information collected and their intended use, please see our Customer Privacy Notice Information collected from cookies and other technologies Our website uses “cookies” and other technologies and web beacons (where applicable) to collect information about you (pixel tags and web beacons are also known as clear GIFs, action tags or web tags). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device. We use cookies for our legitimate interests to: distinguish you from other users of our website; and help us to provide you with a better experience when you use our website and allows us to improve the website. Cookies are used to collect information about: your use of our website during your current session and over time (including the webpages you view and the files you download), your operating system and browser type, your internet service provider, your domain name and IP address, the website that you visited before our website, and the link that you use to leave our website. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to cookies. You also have the option to revoke at any time your consent for us to use cookies by configuring your browser as described below: For Microsoft Internet Explorer, go to “Tools”, select “Internet Options” and then “Privacy”. In the case of Firefox, for Mac users, go to “Preferences”, select “Privacy” and then “Show Cookies”. For Windows users, go to “Tools”, select “Options”, then “Privacy” and finally “Use custom settings for history”. If you use Safari, go to “Preferences”, then select “Privacy”. In the case of Google Chrome, go to “Tools”, select “Options” (“Preferences” in the case of Mac users), then “Advanced” and finally “Content Settings” under the Privacy section and tick on “Cookies” in the “Content Settings” dialog box. If you choose to block or delete cookies, certain features of our website may not operate at its optimum. For more information see www.allaboutcookies.org. Our website uses Google Analytics to help collect and analyse certain information about you but this information is de-identified. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. Disclosure of Personal Information to third-parties We will not share Personal Information collected from you with third-parties for purposes other than those in support of our operations and as necessary to facilitate the purpose for which you provided it. In some instances, we may share the Personal Information with our affiliated companies, clients, or with third-party service providers retained by us to provide services on our behalf in connection with the operation of our business. These affiliated companies, clients, or third party service providers will use your Personal Information only to accomplish the purposes for which the Personal Information was collected. Your Personal Information may also be shared under the following circumstances: (i) if we are required to do so by law enforcement authorities or government agencies or for other regulatory purposes; and (ii) in connection with investigations or other efforts to prevent illegal activities or pertaining to public safety. We may disclose and transfer your Personal Information during a merger or during the divestiture of company assets. However, we will require the acquiring organization to agree to protect the privacy of your Personal Information consistent with this Privacy Policy. Transfer of your Personal Information outside the EEA We may transfer your Personal Information outside the European Economic Area (“EEA”) to our suppliers and/or our headquarters located outside the EEA. In this case, such transfers will either be covered by a contract including the standard contractual clauses adopted by the European Commission, or by the recipient’s adherence to the “Privacy Shield” mechanism, or to Binding Corporate Rules, or by any other mechanism providing for an adequate level of protection. You can receive a copy of the mechanism implemented upon request to the DPO. Terms of Retention of Your Personal Information We keep the Personal Information relating to you as long as necessary to fulfil the purposes for which such information was collected. We keep your Personal Information up to three (3) years after the end of our relationship with you. However, in certain situations, your Personal Information may be retained for longer, for example, in case of litigation, or in order to comply with our accounting, legal or regulatory obligations. In any case, this data will be destroyed or anonymized once such purposes have been fulfilled. In order to improve our study and statistics analysis, we may keep your anonymized data for an unlimited duration. Anonymisation is a mechanism protection aiming at transforming in an irreversible manner the Personal Information for them to no longer identify the relevant individual. Integrity, protection and retention of Your Personal Information While we endeavour to protect your Personal Information, we cannot warrant the security of any Personal Information, and ultimately you provide your Personal Information to us at your own risk. We use commercially reasonable efforts and security practices to safeguard your Personal Information and to employ security measures designed to protect your Personal Information from access by unauthorized persons. Some of those measures include, but may not be limited to, encryption, firewalls and use of Secure Socket Layers (SSL). We retain your Personal Information for the period necessary to fulfil the purpose for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is mandated or permitted by law. Your rights We shall provide you with access to your Personal Information in accordance with your legal entitlements so you can instruct us to correct or update the Personal Information if it is inaccurate, or delete your Personal Information if we are not required to retain it by law, for legal purposes, including claims management, or for a legitimate business purpose. You can also request that we restrict the processing of your Personal Information or the portability of your Personal Information. To exercise any of these rights, send an e-mail to the DPO. If you are not satisfied with our response, you can raise a concern with the DPO or the data protection authority in your country of residence. Opting out In the event you have consented to us using your Personal Information and you later decide that you want to opt out from our use of your Personal Information, you may do so by contacting the DPO. Children We do not knowingly collect information from children under the age of 13 (or such legally required higher age) and do not target our websites to children under 13 (or such legally required higher age). We encourage parents and guardians to take an active role in their children’s online activities and interests. If we learn that a child under the age of 13 (or such legally required higher age) has submitted Personal Information online without parental consent, we will take all reasonable steps to delete such information from our databases and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or as allowed by law). If you become aware of any Personal Information we have collected from children under 13 (or such legally required higher age), please contact the DPO. Changes to this Privacy Policy We reserve the right, in our sole discretion, to make changes to this Privacy Policy. When changes are made to the Privacy Policy, the “Last Revision Date” field at the top of the Privacy Policy will be updated accordingly. Changes to the Privacy Policy become effective upon posting and updating the “Last Revision Date”. We encourage you to periodically review the Privacy Policy to be informed of any changes. FAQ Do I need a special cooker if i use LPG How do I transfer my LPG supply to Premier LPG? When should I request a gas delivery? How many litres will I have delivered? Twitter @Regmanator Thanks Andy, We have responded to your email on 20/10/2020 at 13:28, our email was sent with high impor… https://t.co/16kyMersSI about 1 year ago from Twitter for iPhone in reply to Regmanator @premierlpg Contact Name Email Your Message Testimonials Excellent Service from Premier LPG this morning delivering gas in these attricious weather conditions ! Your efforts are appreciated by your customers. Thank you ! J Wilson Warrington, Cheshire March 2018 I recently transferred my LPG supply account to Premier and am highly satisfied with the customer service I have received. Sally dealt with the transfer and completed everything very efficiently. Very happy with rates and fixed cap for second year and the best thing is, you can actually speak to … Tel: 01772 707011 • Fax: 01772 794627 • Email: lpg@premierlpg.co.uk • Web: www.premierlpg.co.uk Premier LPG Limited, Unit D3 Red Scar Business Park, Longridge Road, Ribbleton, Preston PR2 5NQ Company Reg No: 4054135 • VAT No: 757 8798 47 • Site Map • Privacy