ALERT 1 of 3 Why are GP practices still working differently? The COVID-19 pandemic has meant that GP practices have had to adapt the way they work and how services are provided. The pandemic is yet not over, and so some of these changes are still in place. This has been done to keep you and everyone else safe. GP services remain very busy, delivering more appointments than ever before. TELEPHONE WAITING TIMES Gp practices throughout the country are reporting a large increase in phone calls. Between the two surgeries we have 6 receptionists manning the telephones every day. We apologise if you are having difficulty in getting through on the telephone however these are unprecedented times and we are having to triage and direct each call appropriatley, This in turn causes longer waiting times on the telephone. This action needs to be taken to protect all the staff and patients that are attending the surgery. We really appreciate your patience during this difficult time More ways to access support If you’re looking to order repeat prescriptions, you don’t need to call your GP practice to do this. You can now do this online or through the NHS App. Download the NHS App here. If you have a question about a common ailment, your local pharmacist can give free confidential advice. To find your local pharmacy visit here. If you’re looking for information about the COVID-19 vaccination and booster programme, visit our vaccination website. Find useful tools, tips and resources to take care of yourself and loved ones in our My Health Matters campaign. You can also Download our My Health Matters booklet. If you need to see someone in person, you still can Our teams in GP practices may need to do an initial assessment over the phone first to keep you and everyone else safe. This helps give you the type of appointment you need: to be seen in person a phone consultation a video consultation help from your local pharmacy As part of this assessment, our receptionists might need to ask you some additional questions. This is to help ensure you get the right care, in the right way, by the right professional. All staff operate according to strict guidelines and work under clinical supervision. You can trust them to treat all information confidentially. Find out more about our receptionists and care navigators here. Additional things you can do Please continue to wear a face covering if attending a face-to-face consultation unless exempt. If you have symptoms of coronavirus (COVID-19) or influenza should telephone their GP or primary care provider before attending an appointment. Don’t forget to cancel your appointment if you don’t need it so that it’s available for someone else who might Please call the practice during the afternoon if your call isn’t about booking an appointment for that day Watch this video on how to make the most of your GP appointment Read this guide on making the most of your remote (telephone or video) appointment Little Waltham & Great Notley Surgery Click Here to see our sites opening hours CQC Rating LANGUAGE Open Menu WELCOME TO LITTLE WALTHAM & GREAT NOTLEY SURGERY Our team aims to provide healthcare with courtesy, care and efficiency, referring you, where necessary, to colleagues in the primary health care team or hospital sector. We also encourage the role you can play in maintaining a good state of health by looking after yourself, by eating and drinking sensibly, taking regular exercise, and stopping smoking if you do smoke. APPOINTMENTS All patients must call if they require an urgent appointment. Do NOT come to the surgery. Most appointments will be telephone consultations in the first instance. REPEAT PRESCRIPTIONS We will no longer accept prescription requests from a third party on your behalf i.e from all community and online pharmacies and from appliance contractors. DISPENSARY Owing to the demand and staff shortages at Great Notley Surgery please collect your prescription between the following hours: 9am-1pm and 3pm-5pm YOUR HEALTH RECORD Access your health record online PRACTICE CLOSURES Bank Holiday and Staff Training Closures FRIENDS AND FAMILY TEST The NHS want you to have the best possible experience of care. Please give us your feedback Health Review & Request Forms Alcohol Questionnaire (Audit-C) Asthma Review Contact Us Join Our Patient Group Travel Risk Assessment Update Address Details Update Your Clinical Record Self-Help Centre BMI Calculator Blood Pressure Calculator Choose Well Explore Body Map Healthy Lifestyle NHS Choices - Health Links Live Well Self-Help for minor illness Stay Healthy Who do I see / Advice Checker Find out who you should be seeing: Select one Asthma Review Blood Pressure Check COPD Review Smear Test Contact Details Little Waltham Surgery 30 Brook Hill Little Waltham Chelmsford CM3 3LL Telephone: 01245 360253 SystmOnline All you need to know about SystmOnline and the services it provides you and your family 24/7/365 READ MORE Friends & Family Test The NHS want you to have the best possible experience of care. Please give your feedback. 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