Go PSREC Electricity PST Internet HOME ABOUT SERVICES ENERGY MY CO-OP COMMUNITY Plumas-Sierra Rural Electric Cooperative > About > Employment Employment Font Size: Share & Bookmark Feedback Print Thank you for your interest in employment at Plumas-Sierra Rural Electric Cooperative. When we have a job opportunity, it will be posted below under the Job Opportunities header. To apply, download the PSREC Standard Application for Employment (PDF). Print and fill out the form to submit with your résumé. Or you may pick up the application at our business office in Portola. About Us Plumas-Sierra Rural Electric Cooperative (PSREC), located in Portola, California, is a member-owned electric distribution utility providing electrical power and related services to more than 7,700 member/owners in Plumas, Lassen, and Sierra counties in California and portions of Washoe County in Nevada. We are a true cooperative, controlled by the membership through an elected seven-person board of directors. Telecommunication services are offered through our wholly owned subsidiary, Plumas-Sierra Telecommunications. Our goal is to provide services with a high level of reliability for fair and reasonable costs. We are also dedicated to improving the quality of life of our member-owners, customers, and our local communities. The working conditions are the best of both worlds. We offer excellent benefits including generous vacation and sick leave, competitive pension, and 401k, while also allowing for personal growth and career advancement. We have a progressive work environment and a diverse workforce. We encourage community involvement. Plumas County is part of the Lost Sierra, the northern part of the Sierra Nevada—it has all the beauty of the Sierra Nevada, while being uncrowded, affordable, and offering great quality of life. Our region is uniting around a community development effort called Lost Sierra Rec and Tech – Life, Business, Balance. Please watch our community videos. With year-round activities, this is a great place for individuals and families of all ages. Lake Tahoe is a short drive away. We are also close to Reno, with its expanding tech presence and a growing arts and recreation scene. The area offers limitless outdoor recreational activities including golfing, hiking, backpacking, mountain biking, cycling, snowshoeing, cross country skiing, fishing, hunting and is an hour away from various world class skiing destinations and only minutes from multiple lakes and rivers. Job Opportunities PSREC currently has two openings. PSREC currently has an opening for a Customer Service Supervisor in Portola, CA. Plumas-Sierra Rural Electric Cooperative is seeking to fill the position of Customer Service Supervisor. Position will be based in Portola, CA. POSITION RESPONSIBILITIES Provide effective supervision of the day-to-day operations of the Member Services CSR team, including time-off schedules, daily lunch coordination between Member Services and Telecom CSR groups, and coordinating collaboration and communications between groups and individuals. Possess full knowledge of all areas concerned with customer accounts, including billing, service requests, account adjustments, payment arrangements, capital credits, deposits, monthly billing, rates, and products and services offered by PSREC and PST. Manage daily customer service activities to ensure positive customer service outcomes. Including call monitoring and CSR coaching. Initiate changes to existing functions to increase efficiency and effectiveness. Assist in establishing operating procedures to ensure compliance with established policies and procedures. Assist in communication during outages to provide status updates to key staff, members, and update automated information systems including website and social media. Prepare and maintain procedure manuals, reference materials, and related documentation. Monitor work flow and coordinate work activities to meet volume fluctuations. Develop CSR effectiveness by: – monitoring performance – providing ongoing coaching – identifying training requirements and providing up to date training Respond to customer inquiries, complaints, and take referrals from subordinates that they cannot resolve. Personally handle the customer service issues of the most complex and sensitive nature and make independent decisions to bring satisfactory resolutions. Provide efficient, accurate and courteous service that will increase satisfaction and promote good will with all customers. Review and audit such items as miscellaneous charge codes, reconciliations to NRTC records and sales reporting. Complete and file CTF, E-Rate and Emergency Broadband Benefit, California Arrearage Payment Program billing and reporting. Manage Collections company-wide, including Online Utility Exchange account management, and management of write-offs for Board approval. Handle various reporting such as Board report; HEAP reporting; complaints from Better Business Bureau, CPUC (Electric), call metrics, and any other reporting that may be required. Other duties as assigned. RELATIONSHIPS Establishes and maintains the following contacts and relationships for the purpose of coordination and communication. Internal: CFO – This position will report to the CFO and inform on any matter concerning the customer billing operations; to seek advice, assistance and information as necessary or required. District Managers – to inform and/or seek advice, regarding customer issues and concerns; to resolve customer problems. C.O.O. of Plumas-Sierra Telecommunications – to inform on any matter concerning the customer billing operations; to seek advice, assistance and information as necessary or required. Accounting personnel – Ensure proper cash reports, receivables adjustments, month-end reports and audits. Work closely on all matters related to capital credits. Member Services and Marketing – Obtain information to be used by CSRs to assist members and customers with questions regarding special programs and key accounts. Assist with outage and conservation communications. Telecommunications Marketing – Obtain information to be used by CSRs to assist Telecom subscribers with questions regarding special promotions and offerings. Dispatch Services Personnel and SCADA – Coordinate customer contact flow for efficient outage reporting and communications. External: PSREC members and PST customers– to provide information concerning products and services. To provide prompt, accurate and courteous service that will increase satisfaction and promote good will. Local, County, State and Federal Agencies – to confer with and cooperate with their representatives relative to Cooperative participation in programs such as HEAP, CAPP and EBB. Other Utilities, Vendors, General Public – to provide prompt, accurate and courteous response to inquiries. PREFERRED CHARACTERISTICS AND EDUCATION: High School diploma required. At least two years of college level training with major emphasis on supervisory courses preferred. The highest degree of integrity, pleasant disposition, tact and the ability to work with all levels of personnel are essential. Must believe in, be sympathetic with, and be interested in furthering the Cooperative’s and PST’s goals and objectives. The understanding and willingness to work erratic hours and under pressure is required. Must be willing to accept changes brought about by new ideas and technology. Must be able to work independently and prioritize work. Must have the ability to supervise the activities of others. Must have considerable skill in effectively dealing with a variety of people under different and sometimes difficult circumstances. Must possess strong analytical skills and be very proficient in Microsoft Excel, Word, and Outlook. Must possess excellent communication skills, both written and verbal. In addition, the job necessitates interpersonal skills for team building; communicating and listening, establishing rapport, resolving conflicts, and understanding and accommodating differences. PSREC offers an excellent benefits package and competitive compensation commensurate with experience. This is a salaried, exempt position. Application Deadline: November 24, 2021, or until filled How to Apply Please submit a resume, cover letter and completed PSREC Application for Employment (application can be downloaded online at www.psrec.coop) to: Via Mail: Plumas Sierra REC Attn: Human Resources 73233 State Route 70 Portola, CA 96122 Via Email: spowers@psrec.coop PSREC currently has an opening for an Accounting Aide I Position Summary: An employee whose primary duties are to assist the Accountant in the preparation and maintenance of the general accounting records of the Cooperative and its subsidiaries and to complete accounts payable. May also be required to perform duties contained in a lower job classification. Employee must have completed U.S.D.A Graduate School Course CACCT101 “Principles of Accounting 1: Basic Principles” with a passing grade within one year after starting this position. The latter requirement may be waived if applicant demonstrates that he (she) has gained an equivalent level of proficiency through prior education or experience. Other general duties as may be assigned in the line of progression. This is a Union (IBEW Local 1245), non-exempt position with a starting wage of $25.30 per hour. Application Deadline: Friday, December 10, 2021, or until filled. How to Apply Please submit a resume, cover letter and completed PSREC Application for Employment (application can be downloaded online at www.psrec.coop) to: Via Mail: Plumas Sierra REC Attn: Human Resources 73233 State Route 70 Portola, CA 96122 Via Email: spowers@psrec.coop If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form. You may also find the form at any USDA office or call (866) 632-9992 to request the form. Alternately, you may write a letter containing all of the information requested in the form. Send your completed complaint form or letter by email to program.intake@usda.gov, by fax to (202) 690-7442, or by mail to: Director, Office of Adjudication U.S. Department of Agriculture 1400 Independence Ave SW Washington, D.C. 20250-9410 Contact Us Service Area Meet Our Board Manager’s Message Annual Meeting Our History Co-op Values and Principles Bylaws/Estatutos Meters Employment Safety Tips Outage Tips Public Safety Power Shutoffs PSREC Wildfire Mitigation Plan MANAGE ACCOUNT OUTAGE TIPS POWER OUTAGE MAP HIGH-SPEED INTERNET MANAGER’S MESSAGE INSIDE RURALITE CHECK EMAIL OFFICE HOURS & LOCATIONS Open Monday through Friday 8 am to 5 pm except major holidays MAIN OFFICE 73233 State Route 70 Portola, CA 96122-7069 PHONE (530) 832-4261 TOLL-FREE (800) 555-2207 SOCIAL MEDIA LOST SIERRA REC & TECH PSREC puede comunicarse en español y tiene documentos importantes disponibles en español. Llame al (800) 555-2207 o visítenos en 73233 State Route 70, Portola, CA 96122. 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