Melsoft Games Support My Cafe: Recipes & Stories - World Restaurant Game All platforms English Hi, how can we help you? Popular articles How to contact support? 🤷‍♀️ OTHER How to restore progress? Account Customers don't enter the café 🧨 Current issues I suspect a whole township! 👮‍♀️ Cheaters and complaints Where is my Player ID? HOT TOPICS The game crashes! 🔧 Technical questions Browse articles 🧨 Current issues 25.11.2021 - Server update Coal can't be collected Customers don't enter the café HOT TOPICS Update 2021.12 Where is my Player ID? I did not receive 500 diamonds for installing the 'Family Island' game! More 🔍 Quests! Quest 2021.12 Vacuum Cleaners Quests - what are they? More ❔ Questions about the game What this game is about? Customers Stories and special events More 🎪 Festival, trophies and tasks Festival is lagging! I cannot enter the town / festival! My task(-s) hasn't been accepted! More 👑 Marathon Winners Festival’s Marathon Free Pass Winners - October 22 - November 08, 2021 Unique Marathon Winners: October 5 - October 11, 2021 Festival’s Marathon Winners - July 30 - August 16, 2021 More Purchases and special offers I didn't receive my purchase. What should I do? Can i refund my purchases? I can’t make purchases. What's wrong? More 🎁 Resources and gifts My resources haven't arrived! I opened the gift but got only a couple of resources I did not read the story and gave diamonds to a character by accident. More Account My account was blocked! How to restore progress? How can I transfer my game progress to another device? More 👮‍♀️ Cheaters and complaints I suspect a player! I suspect a whole township! I want to complain about an offensive language! More 💒 Township, roles and members My leader is no longer active! What to do? Can I take the leadership? How to assign assistant or new leader in my town? More ⭐ Subscription How to cancel the subscription on iOS How to cancel the subscription on Andriod I have a monthly/annual subscription, but I do not get VIP points weekly More 🐱‍🚀 Facebook/Google Play/Game Center How to connect my game to another Facebook/Google/Game Center account How to remove my Facebook photo in the game? I can't remember my Google Play account and password! More 📺 Ads TV advertisement system I don't get diamonds for the ad! The ad is not shown More 📜 Game Rules Third Party Software / websites / cheating Melsoft Games Privacy Policy How to delete my account? More 🗨 Community rules Information and rules 🔧 Technical questions What are the system requirements for the game? The game crashes! Game chat does not work! More ❗ I can't open the game! I see Bill and the message "The server is under the mailtenance" I see Marshmallow and the message "Connection lost" I see the message "Looking for resources to download" More 🤷‍♀️ OTHER How to contact support? I want to make a suggestion for the game. Where can I share it? I found a mistranslation in the game. Where can I send a request? ❓Q&A❗ GEMS: Q&A BUNNY: Q&A TOWNS: Q&A More Need more help? Contact us Melsoft Games Privacy Policy Terms of Service