HOME CONTACT MENU HOME CUSTOMER SERVICE CURRENT: FAQS FAQs General Questions HOW DO I SIGN UP FOR THE NATIONAL DO-NOT-CALL LIST? DOES CHESNEE OFFER TECH SUPPORT FOR ITS HIGH-SPEED INTERNET SERVICES? ARE THERE PROGRAMS AVAILABLE TO HELP MAKE TELEPHONE SERVICE MORE AFFORDABLE FOR LOW-INCOME CUSTOMERS? HOW IS ELIGIBILITY DETERMINED, AND WHERE CAN I APPLY? Understanding Your Bill WHAT IS THE FEDERAL SUBSCRIBER LINE CHARGE (SLC)? WHAT IS THE FEDERAL UNIVERSAL SERVICE CHARGE (FUSC)? WHERE DO THE FEDERAL SLC AND FUSC FEES GO? WHAT IS THE FEDERAL UNIVERSAL SERVICE CHARGE ON MY LONG-DISTANCE BILL? DO ALL LONG-DISTANCE COMPANIES CHARGE THE SAME FEE? WHAT IS THE SOUTH CAROLINA UNIVERSAL SERVICE CHARGE? WHAT DOES THE E-911 SURCHARGE COVER? WHAT IS THE LOCAL NUMBER PORTABILITY (LNP) CHARGE? WHAT IS THE TELECOMMUNICATION RELAY SERVICES (TRS) CHARGE? Universal Service Explained WHAT IS UNIVERSAL SERVICE, AND WHAT DOES IT MEAN TO CHESNEE COMMUNICATIONS CUSTOMERS? HOW IS UNIVERSAL SERVICE SUPPORT FUNDED? IS UNIVERSAL SERVICE OR ITS OBJECTIVES THREATENED? DO ALL LOCAL TELEPHONE COMPANIES RECEIVE UNIVERSAL SERVICE SUPPORT? WHAT DOES THIS MEAN TO ME? WHAT CAN RURAL CUSTOMERS EXPECT NEXT? Disputing Charges on Your Bill I DO NOT RECOGNIZE A COMPANY LISTED ON MY BILL. WHO ARE THEY, AND WHY ARE THEY BILLING ME? A COMPANY HAS CHARGES LISTED ON MY BILL FOR TELECOM SERVICES THAT I DO NOT UNDERSTAND, AND THE DESCRIPTION IS UNCLEAR. HOW CAN I GET THEM EXPLAINED? IF I WANT TO DISPUTE A CHARGE THAT APPEARS ON MY BILL–AND DON'T PAY THE CHARGE–WILL MY LOCAL VOICE SERVICE BE DISRUPTED? WHAT IS CRAMMING? WHAT IS SLAMMING? HOW CAN I PREVENT BEING SLAMMED? WHAT IS A PREFERRED INTEREXCHANGE CARRIER FREEZE? HOW ARE FREEZE ORDERS ACCEPTED? Long-Distance Service WHY CAN'T I GET SERVICE FROM THE LONG-DISTANCE COMPANY I WANT, AND WHY CAN'T I GET THEIR ADVERTISED RATE PLANS? ARE THERE ALTERNATIVES TO THE BIG COMPANIES? WHAT'S THE DIFFERENCE BETWEEN PER-MINUTE LONG-DISTANCE RATES AND THE NEW NATIONWIDE CALLING PACKAGES I SEE? WHAT ARE THE BENEFITS OF THE NEW SERVICE BUNDLE PACKAGES THAT ARE NOW AVAILABLE IN OUR AREA? WHAT IS VOIP? IS IT AVAILABLE HERE? DO I NEED A BROADBAND CONNECTION TO USE IT? Wireless Service IS ALL WIRELESS SERVICE THE SAME, AND HOW IS WIRELESS COVERAGE SET UP? IF I'M IN MY SERVICE AREA, WHY ARE THERE DROPPED CALLS AND DEAD SPOTS? CUTTING THE CORD: WHAT YOU SHOULD KNOW ABOUT SWITCHING YOUR SERVICE TO WIRELESS Voice Local Voice Lifeline Nationwide Calling Calling Features Helpful Tips Internet Webmail Login Technical Support Email Filtering Trend Micro Security My Internet Account ESPN3 Acceptable Use Policy TV Rates Channel Lineup HD Package watchTVeverywhere Legal Communications and Video Accessibility Act Nondiscrimination Statement Privacy Policy Bundle Terms & Conditions Service Fee Agreement E-Verify Chesnee Communications WBITS and CBOL (Wireline Broadband Internet Transport Service and Carrier Broadband-Only Loop Service) Acceptable Use Policy Copyright Policy Our Statement on RoboCalling Customer Service Office Hours / Technical Customer Support FAQs Refer-a-Friend Discounts Educator's Discount Disabled Veteran's Discount Manage Your Phone Chesnee Communications, Inc. | P.O. Box 430 | Chesnee, SC 29323-0430 | 864-461-2211 | chesnee@chesnet.net web hosting by nickgreene.com