CHANGE My Cart FAQs Frequently asked, frequently answered. CONTACT Q: I have a general question for Norwalk Furniture. How do I get in touch with you? A: Any questions you may have regarding Norwalk Furniture can be answered by one of our retailers. Please use our Store Locator to find the closest retailer to you. Q: I am interested in your Interior Designer Program. How do I get in touch with you? A: Please use our Contact Us form and a member of our staff will be in touch with you as soon as possible. Q: I am interested in becoming a Norwalk Furniture Retailer. How do I get in touch with you? A: Please use our Contact Us form and a member of our staff will be in touch with you as soon as possible. SHIPPING & RETURNS Q: How fast will a Norwalk Furniture retailer deliver my furniture? A: Delivery times vary from region to region. On average your custom piece takes 16-18 weeks plus delivery time. Q: How is furniture delivered? A: All items are delivered through a Norwalk Furniture retailer who will ensure your furniture is delivered. Q: I am interested in becoming a Norwalk Furniture Retailer. How do I get in touch with you? A: Please use our Contact Us form and a member of our staff will be in touch with you as soon as possible. SECURITY INFORMATION Q: Will norwalkfurniture.com sell or rent my e-mail address to other companies? A: Your email address will NOT be sold or rented. Q: What is NorwalkFurniture.com’s privacy policy? A: Personal information is the information that related to you, that identifies you as a customer or potential customer of NorwalkFurniture.com and that allows NorwalkFurniture.com to provide products, service and information to you directly. NorwalkFurniture.com asks for your personal information so that it can understand your needs, determine if the services that I believe may be of interest to you, or comply with the law. Of course, you may choose not to provide NorwalkFurniture.com with personal information. However, this choice may not enable NorwalkFurniture.com to provide you with the products, service or information you request or that could be offered to you. CONSENT Your knowledge and consent are required for the collection use, or disclosure of your personal information. LIMITING COLLECTION NorwalkFurniture.com only collects the information it needs in order to deliver products, service and information to you. LIMITING USE, DISCLOSURE, & RETENTION NorwalkFurniture.com does not use or disclose your personal information for purposes other than those for which it was collected or as set forth in this privacy policy, except with you consent or as required by law. Your personal information is retained only as long as necessary for the fulfillment of those purposes as required by law. COOKIES NorwalkFurniture.com reserves the right to use cookies in connection with NorwalkFurniture.com website. A "cookie" is a persistent, client side hypertext transfer protocol file. Cookies are pieces of information that a website can Transfer to a visitor’s hard drive for record-keeping purposes. Cookies help web surfing by saving visitor references and other information. The use of cookies is a widespread industry standard and thus many major websites use cookies. Most Web browsers are configured to accept cookies. You can configure your browser to refuse cookies. NorwalkFurniture.com uses cookies to store non-personal information, such as language and connection speed settings, and to "remember" things like whether a visitor has responded to a particular element of NorwalkFurniture.com website. NorwalkFurniture.com collects this information in non-identifying, anonymous and aggregate form to enhance the design of websites and to collect general statistical information. NorwalkFurniture.com does not use cookies to access, trace or track any personal information. If you have any questions concerning our use of cookies, please contact email us at info@norwalkfurniture.com EMAIL SUBSCRIPTIONS Q: How do I change my mailing or email address? A: To change your mailing or email address please go to My Account (Account Details). Q: Will you share my email address with others? A: Email address and personal information will not be shared with any other entity or individual. Q: How do I remove my name from your email list? A: Simply go to the bottom of the email and unsubscribe. SHOPPING ONLINE Q: Are all your products available online? A: No, our furniture is not available for online purchase. You can view our furniture by visiting your closest Norwalk Furniture retailer. Please go to our Store Locator to determine if a Norwalk Furniture store is in your area. TECHNICAL SUPPORT Q: What types of web browsers does your website support? A: Mozilla Firefox, Google Chrome, Internet Explorer and Apple Safari PRODUCT CARE INFORMATION Q: My Norwalk Furniture upholstery is in need of cleaning. How do I know which cleaning products are safe for my fabric? A: We recommend you contact professional upholstery cleaner to determine the accepted cleaning method. See below for explanations of the cleaning codes. Q: I have been told not to expose my furniture to direct sunlight, why is this a problem? A: Exposure to natural light can cause fabrics and leathers to fade. Care should be taken to limit the amount of light on any piece of furniture. Q: What do I need to do to maintain my furniture to ensure it has a long life? A: For maximum comfort and appearance over time, your upholstered furniture requires regular care. Please vacuum your furniture on a regular basis to remove the dust and dirt that can damage fabric fibers and cause premature wear. If you happen to spill something on your upholstered furniture, please clean all spills, including water spills, immediately. In addition, you will need to rotate your cushions and fluff your pillows on a regular basis. Q: What do I need to do to keep my cushions and pillows properly maintained? A: Our upholstered furniture is made to be soft and conform to the user's body with use. In order to return it to its original shape after use, the pillows and cushions will need to be fluffed and plumped by hand. Please be sure to rotate and flip your cushions on a regular basis in order to ensure normal wear to both sides of the cushion. In addition, be sure to vacuum your cushions and cushion deck regularly to remove dirt and dust which can damage fabric fibers and cause premature wear. Q: How do I care for and clean leather? A: When properly cared for, leather will maintain its beauty and appearance for many years. Each leather type has its own care and cleaning specifications. Please see the decking label under your cushion for proper cleaning instructions. Listed below are some general guidelines: - Keep leather clean and vacuum often. - Exposure to the sun will cause any material to fade. - Keep your leather furniture away from radiators and other intense heat generators. - If spills do occur, attend to them quickly, blotting the stain rather than wiping. - Take extra care with sharp instruments and animal claws. Leather is much stronger than fabric, but can be punctured by force. Q: What are Cleaning Codes and how are they different? A: W — Spot clean this fabric with only the foam of a water-based cleaning agent to remove soil. S — Cleaning should be performed by a professional furniture cleaning service, using a solvent based cleaning agent. S-W — Spot clean this fabric with only the foam of a water-based cleaning agent or with a pure solvent in a well-ventilated room. X — Clean only by vacuuming or light brushing with a non- Furniture Fabrics Warranty Registration Dealer Customer Center Owning and Caring for Furniture Contact Us FAQs Sales Rep Customer Center FOLLOW NORWALK © 2021 Norwalk. All rights reserved. Privacy Policy and Terms of Use.