Home About Technical Solutions Records Production Law Enforcement International CALEA Affairs Customer Care Blogs Regulatory Regulatory Compliance with International Law Enforcement Assistance Mandates Communication service providers (CSPs) are generally required to assist law enforcement agency (LEA) investigations. The needed assistance could involve the disclosure of subscriber billing records or the facilitation of real-time lawful electronic surveillance (a lawful “intercept” or “wiretap”). Unfortunately, many CSPs are unsure whether and how to comply with LEA assistance mandates. The confusion tends to multiply as CSPs expand to foreign markets. It’s no wonder. As communication technologies evolve, it becomes harder to determine which types of networks must produce what types of assistance. Some CSPs are subject to greater assistance obligations than others. Further complicating matters, as service providers extend their networks internationally, they find that different nations have adopted different LEA assistance laws. A common factor applicable to CSPs doing business in all nations: non-compliance with legal mandates is against the law and can lead to serious financial penalties. When an American CSP offers its communication services in the European Union or other nations it encounters new mandates for LEA assistance. Each government imposes its own assistance duties. For that reason, trying to serve multiple foreign markets can get complicated. On the other hand, there are commonalities. Lawful Surveillance In the EU and other nations, CSPs must install solutions to perform real-time surveillance. Each nation’s counterpart to CALEA specifies the technical capabilities to be delivered to LEAs in the given jurisdiction. Unlike the US, the EU does not exempt information services such as social media or “electronic messaging services” from their surveillance laws. International TTPs understand the differences among different surveillance technical standards. They can furnish a CSP with an intercept solution that follows the given country’s legal and technical demands. Data Retention Just as US LEAs may serve subpoenas on CSPs to collect the subscriber records of criminal suspects, so may a European Union-based LEA serve a “production order” on a CSP doing business in the jurisdiction to get the same records. An American CSP must be ready to perform the same validation and processing work it carries out in the US. In most EU member states, service providers are also subject to “data retention” mandates. These regulations require a CSP to save its subscriber records for a minimum number of months or years in case the items are later needed for a criminal investigation. Privacy and security safeguards are required to protect the retained data from unauthorized access. Subsentio is a trusted third party (TTP) provider of law enforcement assistance solutions and services to communication service providers (CSPs). The complexity of lawful intercept technology has been far outpaced by the conflicting intricacies of different national regulatory environments. With the focus more and more on individual privacy, despite countervailing threats to public safety such as international terrorism, service provider need more expertise than ever to keep pace with the growing regulatory demands. International International Lawful Surveillance Regulatory Data Retention International Service FAQs International Blog Posts HOW WILL THE PROPOSED EU PRODUCTION ORDER AND THE US CLOUD ACT AFFECT INTERNATIONAL COMMUNICATIONS SERVICE PROVIDERS? THE COMPLEX WORLD OF PRIVACY PROTECTION: WHAT INTERNATIONAL COMMUNICATIONS SERVICE PROVIDERS MUST KNOW HOW WILL THE PROPOSED EU PRODUCTION ORDER AND THE US CLOUD ACT AFFECT INTERNATIONAL COMMUNICATIONS SERVICE PROVIDERS? WHY ARE DEMANDS FOR PUBLIC SAFETY AND PRIVACY COLLIDING ON THE US-EU INTERNET HIGHWAY? EXPANDING COMMUNICATIONS SERVICE TO THE EU WHILE COMPLYING WITH MANDATES FOR PRIVACY AND LAW ENFORCEMENT Contact Us Sales Inquiries: Via email: sales@subsentio.com Ph: 303.794.6936 DMCA Inquiries: Via email: sales@subsentio.com Ph: 303.794.6936 Via Facsimile: 866.271.3020 Records Requests (Subpoenas/Court Orders/Search Warrants): Via Email: rp@subsentio.com Via Facsimile: 703.953.3643 24 Hour Phone and Emergencies: 877.510.4357 Lawful Intercept Requests: Via Email: CourtOrders@subsentio.com Via Facsimile: 866.217.4097 Phone Inquiry: 720.213.5735 Office Locations Corporate Offices 2001 E. Easter Avenue, Suite 302 Centennial, CO 80122 Ph: 303.794.6936 Fax: 866.271.3020 14900 Bogle Drive, Suite 101 Chantilly, VA 20151 Recent News Information About Subsentio’s Response and Mitigation Plan Regarding Coronavirus COVID-19 Outbreak Upcoming Events: Compliance Solutions Conference Case Studies for Subpoena and CALEA Compliance November 9, 2021 Bill Ekes, Subsentio Chief Revenue Officer Copyright © Subsentio, LLC. 2021 All Rights Reserved. No part of this website may be reproduced without Subsentio’s express consent.