BOOK NOW Theatre served FAQS You’ve come to the place with all the answers, but don’t take the below verbatim. We’re happy to talk it through, so get in touch with your venue for more information. GENERAL FAQS DO YOU HAVE TO BOOK AT THE ALCHEMIST? No you don’t have to book! We’re always good for walk ins. If we’re fully booked you can always step into the bar, but we do advise you book in advance for larger parties. DOES THE ALCHEMIST CHARGE ENTRY FEES? No. Entry is free. However, there may be a wait if we’re experiencing a busy period. Otherwise, we’re all yours! IS THERE A DRESS CODE FOR THE ALCHEMIST? We don’t have a dress code. Only request is no fancy dress. We leave that for our bartenders (ask them to wear the goggles). ARE CHILDREN ALLOWED IN THE EVENING? Your little apprentices are more than welcome in the restaurant. We only ask under 18’s are accompanied by an adult after 6pm and for safety reasons no children in the bar area of our venues at all times. DO YOU HAVE A CHILDREN’S MENU? Yes, we have delicious bento boxes to satisfy their growing appetites. WHAT HAPPENS IF I’M RUNNING LATE FOR MY BOOKING? We’re sticklers for being fashionably late. If you’re running later than 5-10 minutes, please give us a call and we’ll do our best to hold the table for you. WHERE CAN I FIND THE ALCHEMIST MENU PRICES? We do have some price variations across regions, so menu prices can be found at the bottom of your venue’s individual webpage. ARE YOU ALLOWED DOGS? Dogs are allowed in our outdoor areas. As with people, anyone well behaved and pleasant will be welcomed with open paws, anyone giving dog a bad name may be in the dog’s shed! Service dogs welcomed throughout the venue. DOES THE ALCHEMIST HAVE A HAPPY HOUR? We do not have happy hour, we’re afraid!. But, look out for our temporary menus and specials on our happenings page DO YOU HAVE A CLOAKROOM? This does vary across venues, so please check directly. Each venue does have an allocated area for coat storage. This is not manned, so left at your own risk! Any larger items i.e. suitcases we are happy to store in our offices. Just speak to your manager (and we hope you had a nice trip). WHAT TYPE OF MUSIC DO YOU PLAY? During the week our music provides a lounge soundtrack for the restaurant. Into the weekend it focuses on the bar, creating a devilishly vibrant atmosphere. Our resident DJs play music that includes – Soulful House, Disco House, Jazzy House, Deep House, Nu Disco, Re-Edits/Remixes and Dance Classics. Click to listen now: Alchemist Soundtrack to your weekend I HAVE ALLERGIES, CAN YOU CATER FOR ME? Gladly. Our online menus have an allergen selector so you can view what items are not for you. We also have QR codes for mobiles on our printed menus which direct you to allergen information if you’re already in the venue. Our staff are primed and ready to help with any questions also. You’ll be asked at the start of your meal. CAN YOU BOOK A TABLE FOR DRINKS? Yes, when using the booking form, please select ‘drinks & experiences’ when booking. ‘Drinks table’ will be an option available to book. Otherwise, just head on down and grab a space in the bar area of your venue. DOES THE ALCHEMIST SERVE WINE & BEER? Yes, we sure do. We have a range of bottled beers, ask us for what’s on draught. As for wine, what a selection! Head to the back of our drinks menu (has a cute little fold out). CAN I BOOK A SPECIFIC AREA? Yes, head to the experiences section of your venue webpage to enquire. DOES THE ALCHEMIST HAVE DISABLED ACCESS? We do. Our staff are happy to assist if needed. Please contact us ahead of your visit for any questions. We’re also accredited by AccessAble if you need more info. DOES THE ALCHEMIST USE BIO-DEGRADABLE STRAWS? We have stopped serving straws as standard, but straws on request are bio-degradable, made from seashells and not plastic! DOES THE ALCHEMIST HAVE A POLICY ON WASTAGE? Yes. We have waged war on waste with an average food output of only 1.75% per month (then recycled into oil!). From our biodegradable straws in our bars to our sustainable packaging in our kitchens, we take waste seriously. WHERE CAN I ACCESS THE ALCHEMIST GENDER PAY GAP REPORT? You can find our gender pay gap report here GIFT CARD FAQS WHERE CAN I BUY A GIFT CARD? You can grab yourself a gift card in any of our Alchemist and Aether venues, or head online where we also offer physical and digital gift cards for those in a hurry! Alchemist gift cards: giftcard.thealchemist.uk.com Aether gift cards: thealchemist.uk.com/aether/giftcards WHY IS MY GIFT CARD PAYMENT NOT GOING THROUGH? Our gift card platform is supported by the latest web browsers listed below, but if you’re using an older version this could be the reason why we’re not compatible. We’d suggest updating your software or trying a different device to make your purchase. Browsers Supported: Mac (Safari/Chrome/Firefox) Windows (Chrome/Firefox/Edge/IE) Android (Chrome) and iOS (Safari/Chrome). We take all our guests safety very seriously, and this also covers online activity. For security reasons, we can only accept cards for online payments that are enrolled with 3D Secure. This helps reduce fraudulent activity. If your card isn’t enrolled with 3D Secure then unfortunately your payment won’t be accepted but you might be able to activate this with your bank directly. Other reasons for online payment failures can include your personal details being entered incorrectly and payments coming from outside the UK. If you’re attempting to pay from outside the UK, that’s amazing! But unfortunately we’re just not ready yet to accept oversea payments, so you might get rejected. However, sometimes these attempts do go into a pending stage, so you never know? Give it a try, call us and we’ll check! WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY GIFT CARD? We send all physical gift cards with Royal Mail, and these usually turn up within 5 working day (allow 10 for busy periods). All orders are sent tracked, and your tracking number will be included within your dispatch email. You can check your delivery progress directly on the Royal Mail website and have a nosey at what’s going on: www.royalmail.com/track-your-item. If you’ve ordered a digital gift card please check your junk folders, we might not be friends yet with your email provider and they might think we’re spam. Still having no luck with the above? Contact us on: shop@thealchemist.uk.com or 01625 322488. HOW LONG IS MY GIFT CARD VALID FOR, AND HOW DO I CHECK MY BALANCE? Don’t delay spending your gift cards, these will expire 12 months from the date of purchase with any remaining balances being deducted at that time. You can check your gift card balance at any time using the links below: Alchemist: thealchemist.uk.com/balance Aether: thealchemist.uk.com/aether/balance DO I NEED TO REGISTER MY GIFT CARD, AND HOW DO I DO THIS? No, you don’t need to register your gift card. However, if you’re a stickler for losing things then we recommend it! If lost, stolen or damaged we might be able to find your gift card on our system and send a replacement. To register you’ll just need your unique gift card number and pin, which are located on the back of physical gift cards and within digital emails. Alchemist: thealchemist.uk.com/register Aether: thealchemist.uk.com/aether/register WHAT SHOULD I DO IF I’VE LOST MY GIFT CARD? Contact us as soon as possible at shop@thealchemist.uk.com and one of the team will get back to you within 48hrs. Unfortunately, if you haven’t registered your gift card then we might struggle to find it, but do still contact us as we’ll try our hardest to located it. We tackle each request on a case by case basis and would hate for your gift card to go to waste! WHAT CAN MY GIFT CARD BE REDEEMED AGAINST? Gift cards can be spent on absolutely anything within our venues, they are the gift that keeps on giving. Some gift cards are pre-assigned to certain experiences, but if you’d rather take part in a different experience, or purchase a round of drinks or food instead this is fine. Just speak to one of our team members on your visit and they’ll sort this out for you. HOW DO I REDEEM MY GIFT CARD? Just present your gift card to your server when you’re ready to pay. We either need the physical card, or a digital version on your smart phone or as a print out. We’re looking for that long gift card number. If you’ve got an experience, just mention this to us on arrival. ARE THERE ANY GIFT CARD RESTRICTIONS? Some packages and experiences have restrictions during the festive period. Our venues during this time are full of friends, families and co-workers celebrating the holiday season which makes some of our experiences a little difficult to offer with the full alchemy theatre. Full details can be found here: thealchemist.uk.com/terms Our masterclasses have set times and minimum numbers, so we recommend checking details with individual venues before visiting and booking in advance. More details can be found here: thealchemist.uk.com/experiences/ It’s also important to note that Alchemist gift cards are only redeemable in Alchemist venues, and Aether by The Alchemist gift cards are only redeemable in Aether venues. Unfortunately, they can’t share the magic. WHAT SHOULD I DO IF I HAVE A GIFT CARD QUESTION NOT LISTED ABOVE? Drop us an email on shop@thealchemist.uk.com or call us 01625 322488. Our office is open Monday to Friday, 9am to 5pm for support. TERMS & CONDITIONS Alchemy is complex. View our full T&Cs apply here: thealchemist.uk.com/terms SIGN UP ©2021 The Alchemist Bar & Restaurant Ltd Contact Careers Meet The Team Press Terms and Conditions FAQs Privacy Policy Deposit T&Cs Accredited by AccessAble Website designed by Vapour