About Us Home Maps & Directions News BMW and the RFU Dealer gallery Vacancies Legal Notice Privacy Policy Company Information BMW Car Club BMW Education BMW Awards Motor Industry Codes of Practice Customer Star Rating Customer Promise Follow us on Facebook Home > About us > Customer Star Rating Fairfield Star Rating Sales 4.7 12 comments from 50 reviews Service 4.5 55 comments from 151 reviews What does our rating mean? Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online. You will also see below customer comments, which are unedited and are as submitted as part of the online survey process. Customer Comments Sales 5.0 "Was very happy with Fairfield even when change of sales person." 1.1 "The salesman did not understand the product he was selling." 5.0 "As above." 5.0 "Chris took time to ensure we got the right car and deal" 5.0 "Very professional and thorough. Detailed explanation of even the smallest function and controls very much appreciated." 5.0 "Brilliant made to feel welcomed and valued" 5.0 "Excellent throughout. This is my fourth BMW and my third with Fairfield. I am delighted to return to them." 4.1 "paul dumenil, sales exec., made a difference between me purchasing a used car as opposed to a new one, hang onto him!!" 4.0 "They were very good." 5.0 "Very well received." 5.0 "Dean Burgess, who sold me the car, was excellent. He was personable and professional, which made me decide its purchase my car from Fairfield, rather than another dealer." 5.0 "The reception we receive is both courteous and friendly. Their knowledge of the product and their ability to source the vehicle that met our requirement makes them one of the best dealership's in Essex. Their new showroom is excellent." Service 5.0 "I had a fault on the collision warning system which was replaced without fuss" 4.0 "Work wasn't completed within the first visit." 5.0 "Excellent service received at this BMW dealer" 5.0 "Extremely smooth and efficient process from start to finish" 5.0 "The service was very good." 4.4 "The centre run out of oil." 4.0 "The service was good." 5.0 "i am very happy with them. DAVE LUCKINGS on the service side is very good and helpfull." 4.0 "Would have bee better if the work could have been completed faster" 5.0 "The service was very good." 4.0 "Bright and well appointed and building, staff were all very helpful and courteous.Only slight criticism, we had our granddaughter with us and there was a box of toys which were fairly grubby, otherwise everywhere else was spotless." 3.3 "Car wasn't cleaned to the normal bmw standard" 5.0 "Fairfield's are brilliant. One of the best dealerships I have used." 5.0 "Very good, definately be using them again." 5.0 "The service was good." 5.0 "I was really satisfied." 3.0 "The initial booking was fine. However there were problems with communications as the service department would not accept instructions from my wife and my instructions were not passed on when I did contact the department leading to further delays." 5.0 "I was told it would be an hour and a half but it was nearer two and a half and I had to wait." 5.0 "They are always really good." 5.0 "Very helpful and professional." 5.0 "It went well." 5.0 "They always seem use a lot of petrol." 2.5 "it was difficult to get through to book the appointment it took three calls. i was also waiting when i went down to collect the car." 5.0 "I have never been treated so well, really impressed." 5.0 "Very good service." 2.0 "£60 to change a light bulb is too high" 5.0 "Very satisfied" 5.0 "I was comfortable in the guest loung" 5.0 "i was completely happy with them ." 5.0 "Excellent." 4.0 "They did not reset the electronic system and they got the bill wrong." 5.0 "good prompt efficient service." 5.0 "The staff was very helpful and efficient." 5.0 "Brian always looks after me, he is very professional." 5.0 "It's was a very helpful and friendly service that I received." 5.0 "Always a pleasure meeting the team at Faifield" 1.9 "The vehicle was serviced in Mar 13 with approx 13,800 miles. When it was serviced in Oct 14 I was told it was the first service. Somehow the first service in Mar 13 was not recorded. This has caused me a lot of frustration and has not been rectified." 5.0 "It was excellent." 1.9 "they still couldn't give me a price when i booked the service, purely an oil service on a one year old car. a price beforehand is important for private motorists." 3.0 "The car was not cleaned inside." Fairfield Dealer Principal response "Thank you for the feedback and apologise that this was overlooked. I will arrange for an advisor to contact you to arrange for the clean to be carried out again." 5.0 "Happy with the dealership." 5.0 "Excellent service!" 5.0 "The service was very good." 5.0 "they are very professional." 3.0 "The car was dirty on collection." Fairfield Dealer Principal response "I am sorry to hear that the Service clean was not up to standard and will address this process immediately to prevent any recurrance." 5.0 "Very helpful and polite staff." 3.0 "it was fine on the work carried out side but on the customer service side they do not call back customers when requetsed to do so." 5.0 "i was completely happy with them." 5.0 "Very efficient and very good." 5.0 "QUESTION 2 DOES NOT REALLY APPLY IN THIS INSTANT." 5.0 "A really good dealership." 4.0 "The service was good." 5.0 "i am very happy." 5.0 "They always make me feel really special, very happy." 5.0 "everything went perfectly." Quick model selector: 1 2 3 4 5 6 7 X Z4 M Hybrid BMW i New BMW BMW Owners Current Offers Approved Used BMW About Us BMW Efficient Dynamics Financial Services Corporate Sales ALPINA Home Request a brochure Request a test drive Request a service Contact us Help Site map MINI site Privacy & Cookies. Legal notice.