Book a ticket Private hire Partner with us Menu Home Investors Investment case A rapidly changing market A rapidly changing market Our Belief: quality mass transit is fundamental to a safe, green and prosperous future More than ever, integrated, accessible, safe, reliable transport networks are vital for prosperity 20 yrs worth of car and van traffic growth 72bn more passenger km in UK 25% increase in demand for transport 70% of surface transport emissions emitted by cars prior to Covid-19 THE KEY CHALLENGES REMAIN UNCHANGED Urban areas face the same long-term challenges from congestion, carbon emissions and the imperative for clear air as they did prior to the pandemic. Infrastructure constraints remain, populations continue to grow, children need to go to school, and populations are ageing and need access to medical care. Cars emitted over 70% of surface transport emissions in the EU prior to the pandemic. Although the pandemic has temporarily shifted modal share back to the private car, this is unsustainable as mobility continues to rise. If the modal shift seen through the pandemic were to persist when volumes return to normal, this would result in 72 billion more passenger km in the UK alone. This would set us back two decades. What have we learned through the pandemic? The services we provide are essential. During the pandemic, we have continued to operate in order to provide vital services, backed by our loyal customers, and both local and national governments. We have not changed our long-term view on the demand for transport Demand for transport is expected to increase by 25% by 2030 in wealthy cities, and by 80% in developing countries. This demand cannot be satisfied by increased car use. ACCELERATING CHANGE Our products and services will continue to adapt to meet the changes that the pandemic has brought into focus: More flexible working, but generally for the wealthy. Essential workers need to travel to work. People who work from home part time will welcome flexible, convenient transport solutions. Digitalisation: move to cashless transaction and frictionless journeys. Desire for clean air and liveable spaces: people want to live in greener towns and cities We can see from the data that as lockdowns ease, demand returns. We provide an essential service. Technology is helping deliver better ways to serve the customer. PUBLIC TRANSPORT IS THE SOLUTION Zero emission buses will provide the backbone of clean, reliable, safe transport networks. Technology, range and cost are improving, and we estimate that electric buses will reach Total Cost of Ownership parity with diesel by 2024/25, and hydrogen technology is rapidly improving its cost effectiveness. National Express will continue to be the trusted partner for cities and school boards that share our vision of a prosperous, clean, green future. We will continue to provide environmental leadership, and to invest for a cleaner, greener, safer tomorrow. KPIs Measuring our progress, both financially and operationally KPIs Financial overview Group Income Statement, Group Balance Sheet, Group Cash Flow Statement, Five Year Summary. Financial overview Investment case Driving our business forward in sustainable and growing markets Investment case ANNUAL REPORT 2020 Trusted through testing times Download our 2020 Annual Report National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560. QUICK LINKS National Express Foundation About us Sustainability Investors Media Careers CUSTOMERS Contact us © National Express Group PLC 2021. All rights reserved. Site Map Modern Slavery Statement Tax policy Privacy centre Cookie policy Cookies Settings We use cookies to optimise our website's functionality, to create more valuable experiences for you, and to keep our site secure. By clicking on the “Accept All Cookies” button, you consent to our use of cookies. You can change your preferences at any time in “Cookie Settings”. Cookies Settings Accept All Cookies