Case Studies Marwell Wildlife Partner: NatWest Region: South East Location: Winchester Programme: Coronavirus Business Interruption Loan Scheme Marwell Wildlife was forced to close its zoo when the Government implemented the shutdown to fight COVID-19. With no visitors paying to enter the zoo, but ongoing costs to meet for the animals’ upkeep, the company sought financial support via the Coronavirus Business Interruption Loan Scheme (CBILS) before its cashflow dried up. Read what it had to say in this CBILS case study. British Business Bank: Can you tell us what your organisation does? James Cretney, chief executive of Marwell Wildlife: Marwell Wildlife is a charity committed to the conservation of biodiversity and the Earth’s natural resources. We work on conservation projects in the UK and overseas, and we also run Marwell Zoo in Hampshire. The zoo welcomes over half a million guests each year and employs over 300 staff. The coronavirus has affected a huge number of businesses across the UK. What problems were you facing as a result of the outbreak and what made you apply for CBILS support? Like many businesses, we had to close once the Government implemented the shutdown to tackle COVID-19. And obviously that meant an immediate end to our receiving income from people paying to visit the zoo. Needing to look after our animals and pay zookeepers, we had to seek financial support, otherwise we’d have simply run out of money. How long did the application process take? Did you need any support? We submitted our application and a month later heard that it’d been accepted. We drew down the loan one month after that. We didn’t need any support throughout the process. Because we’re a registered charity, we have internal processes we must follow and the board has to find agreement on any financial decisions, so receiving the funds took a little longer than it typically might with other businesses. Without the financial support of CBILS, we would’ve run out of money. 300 staff would’ve been unemployed, our teaching, science and research at an end, and the future of more than 2,000 animals uncertain. James Cretney, chief executive of Marwell Wildlife What advice would you give to other businesses that are applying for a CBILS loan? Before you start the process, use the British Business Bank’s website to gain a proper understanding of what the loan schemes entail, and the conditions around them. This will guide you as to how to apply and what to do. I’d also advise engaging with your chosen lender as early as you can. Tell them what you’re requesting and find out what additional information they might need to support your request. They’ll certainly want to know what other action you’ve taken, or plan to take, to support your business and its future liquidity and viability, so make sure you have this to hand. How has the CBILS loan helped your organisation to weather the outbreak? And what might have happened if you hadn’t received it? The loan has allowed us to survive. It’s as simple as that. Our plans now are to get back to normality. And while we’d hoped to invest in new capital projects, our ambitions will unfortunately now be more modest, due to this pandemic and economic crisis. Without the financial support of CBILS, we would’ve run out of money. 300 staff would’ve been unemployed, our teaching, science and research at an end, and the future of more than 2,000 animals uncertain. Find out more about Marwell Wildlife Back to case studies index More case studies from Coronavirus Business Interruption Loan Scheme All case studies British Business Bank plc is a public limited company registered in England and Wales, registration number 08616013, registered office at Steel City House, West Street, Sheffield, S1 2GQ. It is a development bank wholly owned by HM Government. British Business Bank plc and its subsidiaries are not banking institutions and do not operate as such. They are not authorised or regulated by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA). A complete legal structure chart for the group can be found at www.british-business-bank.co.uk © 2021 British Business Bank plc Accessibility Privacy Notice Cookie Policy Modern Slavery Act Statement Cookie Policy We use cookies to give you the best online experience. Strictly necessary cookies ensure that this website functions correctly. We also use optional cookies to remember your preferences and repeat visits so that we can improve your experience. You can find out more by reading our Cookie Policy, and you can manage and change your cookie preferences at any time. Reject Accept Cookies Settings