Polestar Support Assistance, answers, and advice Browse EV topics, dive into our FAQs, and get tailored support for any issues. Trending questions Can I get the software at a workshop instead of OTA, or if the installation does not work? How do I activate the new functionality in my Polestar app? What can the app now do? I have heard there could be a delay in my vehicle functionality activating after pairing, why is that? Why have I not received the OTA update? How can I check what software I have? What is the change to Polestar's software naming convention and why is this always changing? Why is Apple CarPlay delayed again? How does the new Eco Climate work? What range gains can I expect? How do I use the new battery preheating for DC charging? How does the battery preconditioning work in relation to climate timers? Is this not the same as what was already released? FAQ categories The majority of Polestar questions are answered here. Orders Extras Insurance Financing Billing Delivery OTA updates Range and charging Service and repair Upcoming features Polestar app Polestar 1 Polestar 2 Polestar 3 Fleet Recall lookup Find out if your car has been affected by a product recall or safety alert. Read more Video tutorials Easy to follow, step-by-step tutorials that explain our cars’ inner workings. Read more Book a service Get your car serviced by skilled technicians at a service point nearby. Read more Get to know the car Manual Polestar 2 Read more Manual Polestar 1 Read more Go hands-on The retail experience, redefined. Polestar's custom Spaces put our design and technology front and center, with expert assistance available at all times. Find the nearest Space Contact us Get in touch with Polestar support Chat Speak to someone from Polestar Support now. Monday - Friday 09.00 AM - 08.00 PM Saturday, Sunday Closed Phone Polestar Support is ready to take your call. USA: 8008062504 From abroad: +80070708822 Monday - Sunday Open 24h Contact form Send us a message and we'll get back to you as soon as possible. Contact form 25 November Closed Stay up to date on all the latest Polestar news. Our newsletters are a concentrated blast of all the latest from Polestar: news, events, product information, and more. Subscribe polestar.com Home Polestar 1 Polestar 2 Events News Test drive Service points Sustainability Polestar Polestar support Manual Media Cookies Privacy Legal Discover Download App Careers FAQ Additionals shop Developer How-to videos Social Facebook Instagram Twitter YouTube Design community Polestar © 2021 All rights reserved Change location: United States Hello from Polestar We and our advertising, analytics, and social media partners use cookies and other technologies to optimise your experience, show relevant content, and analyse our traffic. Click “Accept” to, well, accept. You can change your preferences in “Cookie Settings”. Strictly Necessary Always Active Functional Performance Targeting and Advertising Cookie Settings Allow selected Reject all Accept all