WIT CONVERSATION PLATFORM A platform to create automated conversations using Machine Learning and Artificial Intelligence BUSINESS MESSAGING In this new economy the communication with businesses will be more and more digital. Actually, there is an increasing trend towards messaging. 90% of people say they’d rather receive a text from a business than a phone call. Text Request 85% of consumers prefer to contact businesses via text. Twilio MESSAGING AUTOMATION Messaging can be more convenient and more affordable than voice. It can be done in real-rime and 24×7, but to get that, there is a need for AUTOMATION. Watch the video (02:11) USING THE WIT CONVERSATION PLATFORM from design to deployment 1 Conversation Studio Graphical designer for conversation flows 2 Conversation Management Support for language translations 3 Natural Language Understanding Support for 21 languages English, Portuguese, German, Spanish, French, Italian, Dutch, Greek, Norwegian, Lithuanian, Danish, Indonesian, Swedish, Turkish, Finnish, Polish, Russian, Arabic, Urdu, Japanese and Albanian 4 AI Knowledge Base Answering machine for frequent enquiries 5 Service Task Library Connects to line-of-business systems 6 Omni-channel Gateway Connectivity to multiple channels 7 Runtime Engine Indepedent containers for each single chatbot 8 Conversation Monitoring Monitoring of conversations with software agents PRODUCT ARCHITECTURE UNIQUE VALUE PROPOSITION Conversation Studio A graphical builder to make easier the creation of automated conversations. Open Platform Pre-built integrations with 3rd party AI-tools and Live-chat platforms. Advanced Understanding Patent-pending model for FAQ knowledge base. Multiple Messaging Channels WhatsApp, Messenger, SMS, RCS, Twitter, Web Chat. On-premise Deployment Assuring full privacy for the customer conversations. Support for 21 Languages Includes a package of AI tools: NLP, NLU, language detection and sentiment-analysis. PRODUCT BENEFITS Support your customers 24/7, with real-time messaging Improve the service time of your customer service Reduce costs using automation Start leveraging conversational commerce Improve customer satisfaction WIT CONVERSATION PLATFORM: CREATE AUTOMATED CONVERSATIONS THAT BRING VALUE TO YOUR BUSINESS Watch the video (01:48) REQUEST A DEMO Name * Email * Company * Job Title * Message * Submit ABOUT EXPERTISE CAREERS CONTACT TERMS AND CONDITIONS PRIVACY & COOKIE POLICY WIT RCS PLATFORM WIT CONVERSATION PLATFORM WIT BUZZ We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. Cookie settings ACCEPT