+1.888.436.3797 Support Status Company Login Solutions Products Partners Why Genesys Resources Pricing CHOOSE THE MOST CAPABLE CONTACT CENTER SOFTWARE The right cloud contact center software makes providing great customer experience easy, from call center basics to the latest CX innovations. Contact center software Artificial intelligence and automation Analytics and reporting Digital customer engagement Integrations Workforce engagement management Contact center software Create customer and agent experiences that effortlessly blend automated and human resources. Know your customers and engage when it matters. Learn more ACD Ensure every customer gets the right support every time with skills-based and intelligent routing. Artificial intelligence and automation Power omnichannel experiences. Meet customers’ needs with bot support, data-based insights and more. Customer self-service Elevate customer self-service interactions across voice and digital channels with natural language and blended AI. Digital customer engagement Support your teams with an all-in-one suite of digital capabilities — or with your own solution. Inbound Make it easy to connect with your business. Offer support and exceed expectations across channels. IVR Drive better customer experiences while making your business more profitable with Genesys call center IVR. Outbound Reach customers across channels. Increase engagement with outbound campaigns. Unified communications and collaboration Enable easy collaboration and communications — all from a single platform or third-party solution. Voice services Be there for customers who prefer phone-based support. Get voice services that work for your business. Workforce engagement management Give your employees the tools, support and growth opportunities they need to truly love what they do. Artificial intelligence and automation Make agents’ jobs easier, boost revenue and grow customer loyalty with artificial intelligence (AI). Gain the benefits of bots and automation tools that help customers self-serve. Learn more Artificial intelligence Orchestrate and personalize omnichannel customer journeys at scale with easy-to-use AI. Chatbots Provide better answers faster with native or third-party, AI-powered chatbots that understand context. Help desk Support employee questions at scale with a modern help desk. Knowledge management tools Provide the right information every time with AI-powered knowledge management tools. Predictive engagement Use AI to proactively engage online customers in the moment of truth with the next-best offer or resource. Predictive routing Use AI to match customers to the employees most likely to deliver the best service and KPIs in real time. Voicebots Build voicebots with natural language understanding (NLU) and automate more voice conversations. Analytics and reporting Empower your teams with easy-to-use tools and relevant data. Unlock interaction insights that make it easy to deliver cross-channel customer experiences. Learn more Employee performance management Improve performance with coaching and training. Manage interactions, analyze data and recommend actions in real time. Reporting integration and export Get valuable insights with custom call center reports and dashboards. Then share those insights easily. Speech and text analytics Use text and speech analytics to identify key events, ensure compliance, spot training opportunities and more. Digital customer engagement Enable your agents to engage customers — and each other — anytime, anywhere, on any digital channel. Learn more Chatbots Provide better answers faster with native or third-party, AI-powered chatbots that understand context. Co-browse and screen share See why your customers are reaching out in real time. Show them how to resolve their issues. Email Give email the attention it deserves with management tools incorporated into your contact center desktop. Knowledge management tools Provide the right information every time with AI-powered knowledge management tools. Predictive engagement Use AI to proactively engage online customers in the moment of truth with the next-best offer or resource. SMS messaging Use familiar mobile channels to touch base with your customers without disrupting their day. Social media Meet customers on the popular platforms they already use to build positive customer experiences. Web messaging Chat with your prospects and customers in real time to solve issues quickly — no phone call needed. Integrations Maximize your investments; integrate existing technologies and the skilled employees who use them with Genesys solutions. Learn more Genesys Cloud CX™ integrations Bring systems together with ease. Create unique experiences quickly and build without limitations. Genesys Cloud CX™ Salesforce integration Bring your CRM and CCaaS solutions together with a pre-built Genesys Cloud CX integration for Salesforce. Genesys Multicloud CX™ integrations Optimize your unique business infrastructure. Integrate anything with confidence. Workforce engagement management Creating great employee experiences has never been more important. Drive employee retention and satisfaction with a unified workforce optimization tool. Learn more Employee performance management Improve performance with coaching and training. Manage interactions, analyze data and recommend actions in real time. Gamification Help employees meet performance objectives with actionable, real-time insights that drive results. Long-term workforce planning Determine how many agents you’ll need to optimize schedules to make the most of your budget and resources. Quality assurance and monitoring Record every interaction across channels without losing data for Voice of the Customer (VoC) insights. Speech and text analytics Use text and speech analytics to identify key events, ensure compliance, spot training opportunities and more. Workforce forecasting and scheduling Create accurate, flexible schedules in minutes. Have the right support in place — even when demand spikes. +1.888.436.3797 Contact us Professional Services Support Select Region Site Map Blog Products Genesys Cloud CX Genesys Multicloud CX Genesys DX Company Newsroom Sustainability Leadership Community Careers Legal About Genesys Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Copyright © 2021 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription |