Who is Outsmart? Why Outsmart Inbound activity Outbound activity Back-office Instruments Certifications Who is Outsmart? Outsmart is the new Business Unit of Sint, dedicated to the outsourcing of activities focused on the relationship with the customer. Outsmart proposes an alternative, original, relationship marketing agency approach , which adds strategic value to tasks generally perceived as purely operational: Customer service, customer care, assistance and information also for reporting claims; retention activities and portfolio development campaigns also through profiling, CRM; loyalty, loyalty programs, etc. ( Inbound activity ) Customer satisfaction surveys, sales and retention campaigns, integrated communication, telemarketing, etc. ( Outbound activity ) Document management, work flows and contracts; off-line support for customer care requests, etc. ( Back-office ) Often these tasks are perceived as not relevant to the main activity of a company. In reality, they are all opportunities for contact with the target and have a “relationship capital” that goes far beyond the interaction aimed at the business: a capital of positivity and loyalty, which for the company it is essential not to waste. Outsmart is the ideal partner to manage contact from a relational perspective and optimize the strategic significance of these activities, because it capitalizes on Sint's unique experience in building and managing the relationship with the end customer (which derives from the daily and direct relationship with a customer base of over 2,500,000 contacts). Outsmart transforms every contact into a real opportunity to build and strengthen a meaningful and lasting relationship with the end customer. This is the added value that it offers and that makes its proposal unique. Social Network S.IN.TSpA © All rights reserved via Bertola, 34 - 10122 Turin • Telephone +39 011 8176511 PI 02982830016 • REA TO-658598 • Share capital € 1.050.000 iv Design and Development: Time & Mind