800.252.1799 solutions@casscomm.com FAQs and Trouble Shooting Internet FAQs Do I need special equipment for CASSCOMM internet? Can I install the service myself? What is a home network? Are CASSCOMM services available for my business, too? What does power-cycling the modem mean? Do you have a 24-hour tech support number? Do I have a dynamic or static IP address? How do I hook up more than one computer at the same time? Can I have more than one e-mail address? How worried should I be about getting a virus off the internet? How do I change my email password? How do I connect more than one device to the internet via wifi? Trouble Shooting What do I do if my internet is not working? How do I set up my CASSCOMM e-mail on my personal computer? I have a network set up and can't get on the internet. What should I do? E-mail Configuration Android Phones Apple MACMAIL iPad Outlook 2007 Outlook 2010 or 2013 Thunderbird Windows 8.X Mail App Windows Live Mail Telephone FAQs What is digital phone? Can I call 911 with my digital phone? How do I dial out with my digital phone? How much do I have to pay to call out or receive long distance phone calls? What type of telephone do I need for my digital phone to work? Can I have more than one phone in my house with digital phone? How do I set up voice mail on my traditional phone? How do I check voice mail messages? Trouble Shooting Power cycling your VoIP Modem Cable FAQs What should I do if my cable is out? One or some of my channels are not working. What should I do? Is my television HD ready? How do I record on my DVR? How can I become more familiar with my DVR? Tired of increasing TV costs? Troubleshooting My DVR or DCT box is not working properly. What do I do? Why can I only see channels 2-13 Why is the audio not working on some of my channels? What is SAP and how do I correct SAP settings on my TV? Tired of increasing TV costs? E911 Advisory Acceptable Use Policy Accessibility Back-up Power Notice Closed Captioning Liability Limitations Net Neutrality Policies Privacy Policy Public Files © 2021 CASSCOMM

800.252.1799 solutions@casscomm.com Channel Line-ups Channel line-ups for our cable TV service are available for downloading below. All line-ups are in PDF format. Please note, line-ups do vary slightly between towns so be sure to choose the correct guide for your community. If you have any questions about our channel line-ups or cable TV service, please contact our office for assistance. Arenzville Ashland Athens Bath Beardstown Bluff Springs Buzzville Chandlerville Easton Forest City Goofy Ridge/Topeka Griggsville Havana Kilbourne Literberry Lynnville Manito Mason City Mt. Sterling Oakford Petersburg Pittsfield Pleasant Plains Riverton Rushville Sherman South Jacksonville Talbot/Springlake Tallula Versailles Virginia Williamsville E911 Advisory Acceptable Use Policy Accessibility Back-up Power Notice Closed Captioning Liability Limitations Net Neutrality Policies Privacy Policy Public Files © 2021 CASSCOMM