Liverpool John Lennon Airport Frequently Asked Questions Home Help & Advice Frequently Asked Questions Car Parking | Check-In & Documents | Security | Departure Lounge | Regulations Car Parking Question Answer How can I book Car Parking? To book car parking please click here Book Now Can I book parking by phone? To book parking by phone please call 0845 644 0659. Where can I drop off and pick passengers up? For drop off and pick up information please Click Here I have booked car parking but haven't received my confirmation? You can request another confirmation by Clicking Here; if you don't have your booking reference number please Contact Us. If you didn't book directly with Liverpool Airport you will need to contact the company you booked with. How do I pay for extra if I overstay my booking? Overstay rates vary depending on which car park you are parked in. Overstay charges are payable per day, or part thereof, and are as follows: Long Stay car park is £15 per day, or part thereof, the Multi-Storey is £20 per day, or part thereof and the Fast Track and Fast Track Family is charged at £35 per day or part thereof. Are there facilities to recharge electric vehicles? We have two rapid electric charging points located within the Long Stay Car Park, no parking fees are applicable for the period of time it takes to charge your vehicle. Can I exit the car park before my booked date/time? You can exit the car park early however please be advised that no refunds can be made for unused parking time. Can I pre-book parking for the same day? A pre-booking can be made up until 4 hours before you are due to arrive at the car park. Can I amend the dates/times or cancel my booking? You can amend these by Clicking Here; amendments can only be made until 23:59 the day before your booking is due to commence. If the product you have booked is 'Price Buster' it cannot be amended or cancelled. Will my car be safe? All our car parks are extremely safe and managed by Liverpool John Lennon Airport. We offer high levels of security, with advanced CCTV systems, electronically controlled entry and exit barriers, and 24/7 walking patrols. Additionally, all our car parks have all been awarded the Park Mark® Award for Safer Parking so you can have the security of knowing your car will be safe whilst you are away. Cars are always parked at their owners' own risk, subject to the terms and conditions of the car park. Why should I book my car parking with Liverpool John Lennon Airport? We offer a Best Price Guarantee, which means we promise you won't find our products cheaper elsewhere! All our car parks are on airport grounds, completely secure and the closest to the terminal. As Liverpool John Lennon Airport's official airport car park, we can ensure your car is in the safest hands and operated by the airport's staff. Do I need to hand my keys in? No, unlike other airports we operate a ‘self-park’ policy, which means you park in the space you want, and keep your own keys. No worrying about strangers taking your car out for a drive! I’m a Blue Badge holder – where shall I park? Disabled parking spaces are located at the front of Long Stay, Premium and Multi-Storey car parks and are subject to availability. Effective 26th November 2018, travelling passengers who hold a valid blue badge will be able to use the Express pick-up/drop-off car park free of charge for up to 40 minutes. To avail of this service, travel documentation and blue badge should be presented at the car park office (both documents must be issued in the same name), located on the ground floor of the multi-storey car park, upon receipt of which a car park exit ticket will be issued. Please note that standard tariffs apply should the 40 minute free period be exceeded. What payment methods are accepted for pre booking? We accept Visa, Mastercard, Delta, Maestro, Electron, Solo and AMEX for pre-booking. We are unable to accept any other form of payment via this website but you are able to pay using card or cash on site. Is there a maximum car size, or any height restrictions? We have no height restrictions in the Long Stay or Fast Track Car Parks, however, please note we do not allow trailers, or coaches unless they have pre-notified the airport. Our undercover Multi-Storey car park is the only one with a height restriction at 1.95m. Any vehicles requiring more than one space must make a booking via the call centre; 0845 644 0659. How are parking charges calculated on this website? Pre-booked Parking is charged per day or part thereof. For example, if you are travelling on a Monday and returning the following Monday you will be charged for both Mondays. All prices shown are in GBP and include VAT at 20%. Car park charges will also vary according to; The time of year Location in regards to the terminal How far in advance you make your car park booking Why is there no availability for the dates I am trying to book? This could be because; The car park is fully booked for all or part of your stay You do not meet the booking conditions for that product Discounted products are only available for certain dates and have a fixed allocation of spaces for these dates It is very unlikely you will find no availability so please contact our call centre for more assistance on 0845 644 0659. What happens after I have made my booking? You will receive an on-screen confirmation detailing your booking reference and further instructions. Please print this page for your records as you will need this information at the airport. We will also send you a confirmation email and some helpful tips and information for getting to the airport and making the most of your time here at Liverpool John Lennon Airport. What if my flight is delayed and I go over my pre-booked parking period? You can pay for any additional parking time on your return. Normal Gate Rate charges apply. What if I arrive early before my pre-booked parking period? You can pay for any additional parking time on your return. Normal Gate Rate charges apply. For example if you arrive up to 3 days earlier than pre-booked, you can still park in your pre-booked car park and pay for the additional overstay when you leave. I need to change my booking, what do I need to do? You can change your booking dates via the Manage my Booking tool. We don’t charge an administration fee for changes! Please note, some products such as Price Buster are non-amendable – this is clearly displayed on the car park description page. Although we do not charge an administration charge for changes, please note there may be an additional charge depending on what you wish to change your dates to. For instance, if you originally booked an 8 day stay, but now wish to extend your booking to 10 days, you will be charged for the additional 2 days stay. Another example would be if you wish to change a week’s parking in March to July, an additional charge may be payable due to a difference in price for parking in a busy period. I need to cancel my booking, what do I need to do? You can cancel your booking via the Manage my Booking tool. However, please note we charge a £5.00 administration fee for cancellations. Please note, some products are non-refundable if a flexible option has been booked – this is clearly displayed on the car park description page. Cancellations are not permitted 24 hours before car park arrival. My vehicle details have changed what do I do? If you have chosen a flexible booking option, you can update/amend your vehicle details free of charge up to 24 hours before your parking commences - visit Manage my Booking or call 0845 644 0659 for more details. How can I contact you? If you have any queries, please email parking@liverpoolairport.com. We will endeavour to respond to you within 24 hours, but at peak periods this may take up to 48 hours. If you need to make a booking you can also contact our Call Centre on 0845 644 0659. The Call Centre is open Monday-Thursday 8am-6pm, Friday 8am-5:30pm, Saturday 9am-5pm but closed on Sundays. What do I do upon arrival? Drive up to the entry barrier, the ANPR (Automatic Number Plate Recognition) system will read your vehicle registration number and automatically issue you with a ticket, which will show your pre-booked reference number and vehicle registration number (please wait about 20 seconds for this process). Remove the ticket, and the barrier will raise allowing you to enter. Please retain the ticket and keep it safe as you will need this to exit. Should the system fail to recognise your vehicle or if the barrier does not raise for you automatically when you arrive at the airport, press the intercom for assistance. Please bring your booking reference with you. What is a Red Route No Stopping Zone? A ‘Red Route’ no stopping zone is in operation at Liverpool John Lennon Airport to ensure the safety and security of everyone visiting the airport. Don’t worry, you’ll know if you’re in the Red Route now stopping zone as it is clearly marked on the carriageways, there are over 80 high profile signs, which advise drivers that they are entering a Restricted Zone and there is ‘No Stopping at Any Time’. Remember this is for everyone’s safety and security. Anyone who chooses to disregard the No Stopping zone and does stop on the Red Route will be subject to a penalty charge notice, as detailed on the signs. What do I do on my return from holiday? Drive to the exit barrier and insert your car park ticket, the barrier will raise automatically allowing you to exit. If the system failed to recognise your vehicle on entry, before collecting your vehicle take your ticket and a copy of your booking confirmation to the Car Park Office (ground floor of the Multi-Storey car park), where your ticket will be validated for exit. Any additional stays outside the pre-booked period will be charged at the standard tariff, which can either be paid at the car park office or at the pay on foot machines located on the ground floor of the Multi-Storey car park. This should be paid prior to collecting your vehicle. What is the car parks address? Liverpool John Lennon Airport, L24 1YD. The airport is also well sign-posted, and we recommend that drivers follow signage to the airport terminal. How do I get to the car park? Travelling from the North, take the M6 southbound to junction 21A with M62. Please note that junction 21A is a split junction, and motorists should ensure they come off at the slip road signposted Liverpool. Follow M62 westbound to junction 6, and then exit onto the A5300 (Knowsley Expressway). At the end of the Knowsley Expressway, turn right onto the A561 (Speke Boulevard) and follow signs to the Airport, which is situated off Speke Hall Avenue. Travelling from the South / East, travel M6 northbound to junction 20 with M56. Follow M56 to junction 12 and then exit onto A557/A562 dual carriageway via Runcorn Bridge to merge with A561. Follow signs to the Airport, situated off Speke Hall Avenue. Travelling from the Wirral / North Wales. Passengers travelling from Wirral may find it more convenient at peak times to use the M53 and then the M56 (as instructions from the South / East) rather than a route through the City Centre of Liverpool via the Mersey Tunnels. Passengers travelling from North Wales should join the A55 to connect with the M56 eastbound, and then follow instructions as from the East. The Long Stay and Multi Storey Car Parks can be accessed by turning left on the roundabout when approaching the airport terminal. The Fast Track Car Park can be accessed by turning left off the dual-carriageway as you approach the terminal building, following green signs for RVP. After half a mile turn right, following signs for premium car park. I have a question not listed above, who do I contact? If you have any queries, please email parking@liverpoolairport.com. We will endeavour to respond to you within 24 hours but at peak periods this may take up to 48 hours. If you need to make a booking, you can also contact our Call Centre on 0845 644 0659. The Call Centre is open Monday-Thursday 8am-6pm, Friday 8am-5:30pm, Saturday 9am-5pm but closed on Sundays. Check-In and Documents Question Answer I have checked in online and am carrying cabin baggage only, do I need to go to check-in? As long as you have your boarding pass and no luggage to check-in you do not need to go to check-in, please proceed straight to departures. I have checked in online and wish to check bags into the hold, do I need to go to check-in? You will need to go to your airlines check-in/bag drop desk, the numbers of which will be displayed on the Flight Information Screens in the Terminal Building. My passport/ID has expired, can I still travel with it? Please check with your airline directly as requirements vary. What form of ID do I need to travel to...? Please check with your airline directly as requirements vary. How long do I need to arrive at the airport before my flight? We would always recommend arriving at the airport at least 2 hours prior to the scheduled time of departure. Security Question Answer Can I take ... with me in hand luggage? Please Click Here for security information. Are cigarette lighters/e-cigarettes permitted in hand luggage? E-cigarettes are permitted in hand luggage however as they contain liquid they must be placed in a clear, re-sealable plastic bag measuirng 20cm by 20cm. E-cigarettes cannot be used in the terminal building although we do have a smoking area.One cigarette lighter is permitted per passenger and must also conform to liquid regulations. What restrictions are there on liquids to be carried in hand luggage? All liquids in hand luggage must be in a container with a capacity of no more than 100ml and must be carried in a clear, re-sealable plastic bag measuring 20cm by 20cm, only one bag is permitted per passenger with a maximum combined quantity of liquids measuring no more than 1 litre. What time can I enter security from? Security is open from 04:00 daily. Departure Lounge Question Answer What shops/eateries are there at the airport? For shops Click Here, for restaurants Click Here. What time do shops/restaurants open? All shops and restaurants open from 04:00 each morning, the majority remain open until the last flight has departed. What gate will my flight depart from? Your gate number will be displayed on the Flight Information Screens when your flight is ready for boarding. Do you have any facilities for families? There is a Family Room by the toilets Landside (by Starbucks) and by the Upper Retail Level toilets. There is a also a dedicated Feeding Room by the Upper Retail Level toilets. Regulations Question Answer How much cash can I take in or out of the UK? For more information on this please Click Here. Can I take...in hand luggage? For more information on this please Click Here. What restrictions are there on bringing goods into the UK? For more information on this please Click Here. Pre-book car parking and save up to 70% Shop now Latest News New routes, community endeavours, investments, destination guides... Get all the latest news and updates from Liverpool John Lennon Airport. Customer Service Have questions about what to expect at the airport? Want to leave us some feedback on your experience? Click here for the answers to your questions! Security Information Before you fly, view the Security regulations and hints and tips to help prepare you for your journey. Connect with us Follow Us Like Us Follow Us Watch us Reviews See all Keep in touch Are you flying soon and need more information about the airport, rules and regulations? Feedback Newsletter Sign-up Be the first to find out about the latest news, route announcements and receive Liverpool John Lennon Airport & partner offers for flights, holidays, car parks, shops, bars and restaurants. Please read our Privacy Policy before signing up for the newsletter. I understand and accept the Privacy Policy and wish to be added to the LJLA newsletter database. 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