Long Distance Discount calling plans and options available for business and residential customers. Residential Flat Rate Plan You pay one flat rate for both in-state and out-of-state long distance direct dial calls – Only $.10 per minute – any time, any day, and no monthly fee applies. The pricing on this plan applies to direct dial calls only and does not include operator assist, collect, or calling card calls. Residential Internet Bonus Plan As an AP&T Internet customer, you will have access to the Internet Bonus Plan, which offers a long distance calling rate of $.07 per minute for direct dial out-of-state calls and $.07 per minute for direct dial in-state calls. All rates on this plan apply to direct dial calls only and do not include operator assist, collect or calling card calls. Small Business Advantage Plan Allows business customers to have a flat rate plan. Out-of-state per minute rates are $.12 any day, any time, and in state are also $.12 per minute. Business Internet Bonus Plan As an AP&T Internet Customer, you will have access to the Internet Bonus Plan, which offers a long distance calling rate of $.07 a minute for direct dial out of state calls. All rates on this plan apply to direct dial calls only and do not include operator assist, collect, or calling card calls. For more information call: 1.888.GO.APT.LD (462.7853) or contact your local office. Customers can also subscribe to toll-free services (800, 888, 866, 877) through AP&T Long Distance. © 2021 Alaska Power & Telephone Company | All Rights Reserved | Privacy Policy | Terms of Use | Contact Us

Feedback and Complaints We appreciate feedback from our valued customers whether it’s good or bad. If you have something you would like to bring to our attention please use our feedback form below. If you would like to send a message to a specific AP&T office, see our Contact Us page. AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level, should be submitted by the complainant to AP&T in written form. E-mail delivery of correspondence can be sent via the form above. Documents sent in hard-copy should be sent to: Alaska Power & Telephone Company Attn: Mary Jo Quandt, V/P Chief Customer Operations PO Box 3222 193 Otto Street Port Townsend, WA 98368 If the complainants energy or telecom concerns are not satisfied by the response received from AP&T, they may file a complaint with the Regulatory Commission of Alaska for Power or Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code). © 2021 Alaska Power & Telephone Company | All Rights Reserved | Privacy Policy | Terms of Use | Contact Us