SITEMAP ENGLISH PASSENGER SERVICE INFORMATION PROMOTION INFLIGHT SERVICE LEGEND CLUB DOMESTIC Check-in Service Carry-On Baggage Checked Baggage Special Assistance Pet Pet Carry on Your Pet: All pets with the exception of service animals must travel as checked baggage and are not permitted in the cabin. Passengers must clearly understand the special regulations of pet import/export and quarantines in some specific areas. Please noted：Pet travel is unaccepted on flights operated by A320 and A321. The fee for shipping pets will be charged as overweight baggage. The weight is including the pet itself and the kennel: Domestic flight: The total weight less than 10kg will be regarded as 10kg; actual weight will be calculated if it is more than 10kg The fee is differed from each flight. Please contact Customer Service for further details A single unit (kennel included) should not be more than 32kg. Pets can be accepted for carriage by air only if they are under rules below: The pet should be clean, healthy and not smelly The kennel should be safe and steady. The door can be tied for preventing the pet from escaping due to being frightened during the journey; the kennel should have enough space to stand erect, to turn about normally while standing and to lie in a natural position No water and food are allowed to be put inside the kennel If the pet is missing, injured or dead due to self-factor or un-well packaging during the journey, TransAsia Airways will not be responsible for any compensation; otherwise, the process should be taken in accordance with the Company Regulations of Damage and Compensation Only dogs, cats and other common accompanied pets, such as rabbits, turtles, frogs…etc., are acceptable for transporting. Birds, snakes, mouse, or other poisonous, aggressive or contagious animals are not accepted. Some flights are not accepted for transporting live animals due to not facilitated with temperature adjusting equipment. We suggest you contact Customer Service for further details while booking. TOP About TransAsia Corporate Travel Agency Cargo Service Download Career Investor Relation Press News e-Paper FAQ Contact Us Privacy & Security Statement Customer Online Security Purchase Notice Aviation Meteorology Arrival Card Free Half-Day Tour + See More Follow us TransAsia Taiwan Customer Service Center" 886-2-4498-123 Reservation Hours Mon-Fri 08:00-19:00 Sat-Sun 08:00-17:00 Copyright© 2015 All Reserved.