HAVE YOU BEEN HAPPY WITH YOUR WEBSITE EXPERIENCE? YES NO FIRSTBUS.CO.UK HOME PAGE SELECT REGION LOG IN Home | Help and support | Lost Property Lost Property We will do our best to make sure that you get your lost property back as quickly as possible. Hundreds of items are left on our buses every week. Our drivers collect property left on our buses and take it back to the depot to be registered. Our depot teams will do their best to get every item registered on the system the next day, but it can take up to 2 working days for this to happen. In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible. If you’ve left something on one of our buses, the best way to get it back is to complete the contact form at the bottom of our Help and Support page and select "Lost Property" from the drop-down menu. Please give as much detail as you can about the bus trip and the item to help us track it down for you. If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. If you want to check if your item has been found after a couple of days and you haven’t heard from us, then please contact our customer service team on the number listed in the Help and Support page. Submit a lost property report » You’ll need to bring some photo ID with you when you collect your item. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. If you find lost property on one of our buses: Please hand anything accidentally left on a bus to your driver. Coronavirus information Providing a safe operating environment for customers and employees Extra Help to Travel View some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud. Inclusive Transport Championing equal access on public transport. Help with First Bus apps View Frequently asked questions, video user guides and more. How to catch the bus Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus Customer Complaints Charter At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. Rate your journey Coronavirus information Lost Property Extra Help to Travel Inclusive Transport Help with our apps How to catch the bus Customer Complaints Charter Rate your journey Journey Planner from to leave after Plan journey Now Leave after Arrive before « November 2021 » S M T W T F S 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 TIME 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 00 15 30 45 Done Plan your journey and buy mTickets on our First Bus App Have you been happy with your website experience? Yes No Further Information Terms and conditions Privacy policy How we use cookies Bus accessibility Advertising on our buses Careers Bus users UK Extra mile awards Sitemap Modern slavery statement Help and support First Bus Part of FirstGroup plc 395 King Street Aberdeen AB24 5RP © 2021 FirstBus (North) Limited and FirstBus (South) Limited. All Rights Reserved.