Set my location Menu for Credit Bureau Systems, Inc. Collections Agencies Headquarters Multi Location Business Find locations At-a-glance Contact Information 100 Fulton Court Paducah, KY 42001 http://www.credit-bureau.com (270) 744-9000 Want a quote from this business? Get a Quote BBB Rating & Accreditation A+ Accredited Since: 2/23/2011 Years in Business: 69 Customer Reviews are not used in the calculation of BBB Rating Reasons for BBB Rating Customer Reviews 1.5/5 Average of 2 Customer Reviews Read Reviews Start a Review Customer Complaints 9 complaints closed in last 3 years 5 complaints closed in last 12 months Read Complaints File a Complaint Overview Credit Bureau Systems operates multiple Healthcare Revenue Cycle Management divisions specializing Business Process Outsourcing and Account Receivables Management services that primarily include: medical coding, billing, denial management, cash collections, scheduling/customer call center support, patient finance plans, and debt recovery for Hospital, Physician, Specialty and Emergency Transport clients. View all 2 videos Business Details This is a multi-location business.Need to find a different location? Headquarters 100 Fulton Court, Paducah, KY 42001 BBB File Opened: 9/24/1987 Years in Business: 69 Business Started: 12/31/1951 Business Started Locally: 12/31/1951 Business Incorporated: 12/31/1976 Accredited Since: 2/23/2011 Type of Entity: Corporation Alternate Business Name Ambulance Medical Billing Accounts Billing Service Medical Accounts Receivable Systems Business Management Mr. Lloyd Ledet, President Mr. William Edwards Jr., COO Ms. Rachel Rea, Compliance Director Contact Information Principal Mr. Lloyd Ledet, President Customer Contact Ms. Rachel Rea, Compliance Director Additional Contact Information Email Addresses Read More Business Details Industry Tip BBB Tips on Collection Agencies: Understand your rights as a consumer when it comes to debt collection Read More Customer Complaints 9 Customer Complaints Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews File a Complaint Most Recent Customer Complaint Complaint Type: Problems with Product/Service Status: Resolved 11/15/2021 [RE: Account Number: ############**** Dear Sir or Madam: I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I also request that CREDIT BUREAU SYSTEMS INC absolve me of all charges on the account, and that you take all appropriate steps to remove information about this account from my credit files. Enclosed is a copy of my Identity Theft Report supporting my position, and a copy of my credit report showing the fraudulent items related to your company that are the result of identity theft. Also enclosed is a copy of the FTC Notice to Furnishers of Information, which details your responsibilities as an information furnisher to credit reporting agencies (CRAs). As a furnisher, upon receipt of a consumer’s written request that encloses an Identity Theft Report, you are required to cease furnishing the information resulting from identity theft to any CRA. The Notice also specifies your responsibilities when you receive notice from a CRA, under section 605B of the Fair Credit Reporting Act, that information you provided to the CRA may be the result of identity theft. Those responsibilities include ceasing to provide the inaccurate information to any CRAs and ensuring that you do not attempt to sell or transfer the fraudulent debts to another party for collection. Please investigate this matter, close the account and absolve me of all charges, take the steps required under the Fair Credit Reporting Act, and send me a letter explaining your findings and actions.…Read More Read 8 More Complaints Customer Reviews 2 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review Most Recent Customer Review Don C (1 star) 10/05/2021 Never had such horrible service from any type of company. Trying to get in contact with them takes days. Phone rings and then they say leave a message and we will get back in 3 days! If you do get an answer the person is nice but does nothing. Took me 6 months and threat to sue to get my bill fixed. They doubled my bill for no reason. Sad thing is my local Fire department uses this service and they still don't have there money. Finally wanted to pay the bill online, my god I would never leave my credit information on such an unprofessional looking payment portal. Decided to make debit card payment by calling. Customer service rep said there would be a $6 fee. This is illegal to charge a fee to use a credit card! I told them no, I will mail the payment. What a horrible company, why add $6 to a bill, why double the costs of service for no reason, why never have your company follow up with messages from customers? I will stop by my city office and make sure they find a new bill collector! DO NOT USE THIS COMPANY, very poor service. Credit Bureau Systems, Inc. Response 10/12/2021 We regret that Mr. ****** had such a negative experience with our company. There was an insurance billing issue on Mr. ******** account, which we worked with him to resolve. Additionally, the $6 fee is a credit card processing fee not charged by our service. Credit Bureau Systems /Ambulance Medical Billing is a reputable company which has been in business for 69 years, and we do our best to resolve patient inquiries as they come up. 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