Message EcoWorld London™ Places to live Lifestyle About us Get in touch News FIND YOUR PROPERTY EcoWorld London Customer & Community Privacy Policy Eco World London Development Company Limited (“Eco World London”, ”we” or “us”) and any of its associated companies are committed to protecting and respecting your individual privacy. Eco World London is your “data controller” and can be contacted as follows: FAO: Data Protection Officer Eco World London Development Company Limited 25 Victoria Street London SW1H 0EX Telephone: 0330 166 2255 Email: ukdataprotection@ecoworldlondon.com by completing a personal details form because you are interested in one of our properties to buy or rent; when you submit information to us via our website or by e-mailing us; when providing information because you want to participate in one of our community activities; when you make contact to register a defect in materials or workmanship; or when you speak to us to arrange an appointment or to progress the services that we are providing to you, or during a home demonstration/handover meeting if you buy a home/investment/rent from us. To provide our services: your personal data that we collect allows us to provide and plan the services that we are required to do such as in the course of rectifying any defects to your property, and to train our staff to do so; Security: to report any safeguarding issues to the relevant authorities and to help prevent and detect debt, fraud and loss; To communicate with you: to handle any complaints that you may have about our service or to ask for your feedback about the services that we have provided to you. That could be by email, phone, text, multimedia message or another form of electronic communication – for example we may send you notification of an appointment by text or phone to confirm an appointment. We record key issues discussed and agreed during any verbal communications we have with you, in particular phone conversations. This is to make sure we are providing you and if applicable the property owner with a good service and that we are meeting our regulatory and legal responsibilities; Marketing: to get in touch with you about the services or products that we have or our associated companies or other third parties to offer you that may be of interest or have been asked to provide; and To analyse use of our services: to help provide and improve our services and products, to create statistics, test our computer systems, and analyse customer information or to report our performance to the owner of the property or their agent. our use of your personal data is necessary to fulfil our contractual obligations to you (e.g. to provide a subscription service that you have requested) or because you have asked us to do something before entering into a contract (e.g. provide a quote). This applies to the processing purposes described at A and C; our use of your personal data is necessary to support 'Legitimate Interests' that we have as a business (namely, to improve our products or services, to carry out analytics across our datasets and to carry out marketing where we don't require consent by law), provided it is always carried out in a way that is proportionate, and that respects your privacy rights. This applies to the processing purposes described at B, D (save where consent is required by law) and E; our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we are subject to (e.g. to comply with ICO requirements); and based on your consent, in particular for the purposes detailed at D above, where consent is required by local law or where we are marketing about our associated companies' or other third parties’ services or products). If you have provided consent to us processing your personal information for marketing purposes, you have the right to withdraw your consent for processing for that purpose at any time. It has officially been decided that the country has an “adequate” data protection system by the European Commission; or There are in place binding ‘Standard Contractual Clauses’ and we have verified, prior to the transfer of personal information, whether the required level of protection as required by the competent supervisory authority is respected in the country proposed to receive the personal information; We have your consent; or Another exemption applies. Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. Request the transfer of your personal information to another party. Sitemap Home Lifestyle Places to live About us Get in touch Terms Cookies Privacy policy Customer policy Candidate policy Modern Slavery Act Sitemap Connect Phone: +44 (0) 208 066 2255 Email: hello@ecoworldlondon.com © 2021 - EcoWorld. All Rights Reserved. Website design by Small Back Room Eco World