Public Sector Commercial Sector About Us Contact Search for: Delivering an award-winning service for customers News Awards Procurement Frameworks Careers Regulatory reports and Policy Values Company Profile Awards 2019 IRRV Performance Awards 2019 Finalist; Excellence in Partnership Working 2017 The Rewards 2017 Finalist; Payroll & HR Provider Award The Rewards 2017 Finalist; Public Sector Team Award CIPP Excellence Awards Payroll service provider of the year (fewer than 250 clients) CCA Excellence Awards Finalist; Team of the Year CCA Excellence Awards Finalist; Innovation in BPO IRRV Performance Awards 2017 Winner; Excellence in Non-Domestic Rate IRRV Performance Awards 2017 Finalist; Excellence in Innovation (Channel Shift) IRRV Performance Awards 2017 Finalist; Excellence in Social Inclusion CNW Contact Centre Awards Winner; Best Use of Social Media CNW Contact Centre Awards Winner; Trainer/Coach of the Year - Gayna Worthington Call North West Awards 2017 Finalist; Best Outsourced Contact Centre – Liberata UK, East Lancashire Call North West Awards 2017 Finalist; Manager of the Year – Leanne Burrows, Burnley Call North West Awards 2017 Business Improvement Strategy of the Year – Liberata UK, Hounslow Call North West Awards 2017 Business Improvement Strategy of the Year – Liberata UK, Burnley Contact Centre Call North West Awards 2017 Contact Centre Ambassador – Faraz Ahmed, Pendle Call North West Awards 2017 Hero of the Year – Gaynor Worthington, Pendle UK Contact Centre Awards Most Positive Impact on the Community; Bronze Award UK Contact Centre Awards Business Improvement Manager of the Year; Leanne Burrows, Bronze Award UK Contact Centre Awards Contact Centre Manager of the Year; Vicky Mcgurk, Finalist UK Contact Centre Awards Community Champion of the Year; Vicky Mcgurk, Finalist 2016 IRRV Performance Awards 2016 Excellence in Debt Management - Winner IRRV Performance Awards 2016 Most Improved Team of the Year - Finalist IRRV Performance Awards 2016 Excellence in Staff Development - Finalist IRRV Performance Awards 2016 Excellence in Social Inclusion - Finalist IRRV Performance Awards 2016 Excellence in Innovation (Service Delivery) - Finalist Call North West Contact Centre Awards 2016 Agent of the Year – Gerson Da Silva Call North West Contact Centre Awards 2016 Team Leader of the Year – Paul Orrell Call North West Contact Centre Awards 2016 Contact Centre Manager of the Year – Vicky McGurk Call North West Contact Centre Awards 2016 Hero of the Year – Gerson Da Silva Call North West Contact Centre Awards 2016 Hero of the Year – Sam Blick Call North West Contact Centre Awards 2016 Best People Engagement – Liberata UK, Pendle Contact Centre Call North West Contact Centre Awards 2016 Best Outsourcer – Liberata UK, Pendle Contact Centre Call North West Contact Centre Awards 2016 Best Support Team – Liberata UK, Barrow Contact Centre Call North West Contact Centre Awards 2016 Best Outsourced Contact Centre – Liberata UK, Barrow Contact Centre 2014 IRRV Silver Awards 2014 Excellence in Debt Management - Finalist IRRV Performance Awards 2014 Excellence in Innovation - Finalist IRRV Performance Awards 2014 Excellence in Debt Management - Finalist 2013 National Outsourcing Awards 2013 Award for Delivering Business Value National Outsourcing Awards 2013 Shared Service Centre of the Year 2012 IRRV Gold Award 2012 Excellence in Partnership Working IRRV Silver Award 2012 Excellence in Innovation IRRV Silver Award 2012 Most Improved Team of the Year LGC Gold Award 2012 Excellence in Business Partnership 2012 UK Customer Experience Professional of the Year 2012 Better Health at Work Awards Gold 2011 IRRV Bronze Award 2011 Most Improved Team of the Year Award Accreditations ISO 27001 Information Security Standards accredited BS 25999 accredited ISO9001 Quality Management System accredited First private sector company to be CESG accredited Charter Mark for Excellence in customer services from the Cabinet Office HMG Infosec Risk Assessed Six Sigma, Lean, PRINCE2 and MSP qualified teams Recognised on the National Apprenticeship Service’s Roll of Honour CCA Global Standard© Products Contact us 2021 Liberata UK Limited Legal Privacy and Cookies Supplier Terms and Code of Conduct Modern Slavery Statement Statement Tax Strategy Health & Safety Policy Statement Site Map We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent. Cookie Settings Accept All