EMERGENCY INFO ACCOUNT LOGIN SIGN UP TODAY CONTACT 800.420.9045 WHY LAMPREY DELIVERY SERVICE HEATING & COOLING CUSTOMERS SAFETY INFO SERVICE OVERVIEW TRUST YOUR COMFORT TO US Keep It Serviced… In any given season, the vast majority of service calls we receive come from customers who skipped their annual tune-ups. Scheduled maintenance can prevent most common equipment issues, and for everything else, we are here 24/7. To protect your year-round safety and comfort, Lamprey Energy provides Gold Comfort/Platinum Comfort/Cooling Comfort Plans for your air conditioning, heating oil, propane, and cooling equipment. Each Plan Includes: • An annual tune-up • 20% off diagnostic charges & repairs • Priority service Our mission is to provide you with service so friendly, simple, and safe – you can focus on what really matters in your life, and leave your energy needs to us. Having a service plan provides you with the guarantee of emergency service, 24/7. When you have a service plan, all parts replaced by us are covered by a one-year warranty, so if a part needs to be replaced before the warranty expires, you pay nothing for the repair! Our service vehicles are fully stocked with parts, so we are able to fix most problems the first time around, saving you time and money. Our technicians are licensed and certified, never subcontracted. We do criminal background checks on all of our employees, and they are all subject to random drug testing. SERVICE PLANS PROPANE Benefit Gold Comfort Plan Platinum Comfort Plan Tune-up Diagnostic Fees 20% off FREE Repairs 20% off FREE* Priority Service Terms & Conditions | Parts List HEATING OIL Benefit Gold Comfort Plan Platinum Comfort Plan Tune-up Diagnostic Fees 20% off FREE Repairs 20% off FREE* Priority Service Terms & Conditions | Parts List COOLING Benefit Cooling Comfort Plan Tune-up Diagnostic Fees 20% off Repairs 20% off Priority Service Terms & Conditions | Parts List FAQs Q: Why should I invest in a service plan? A: For peace of mind and savings. Depending on the plan you choose, you can save 20% on all repairs or receive free repair coverage. And if your system is tuned up, it can prevent many breakdowns and provide top efficiency. All service plan customers receive priority service. Q: Which plan is best for me? A: Your choice depends on the level of protection you’re comfortable with. The Platinum Comfort Plan almost completely eliminates most unexpected big repair bills. And our Gold Comfort Plan is perfect for customers who want good protection but are willing to foot some of the cost if they need a repair. The Gold Comfort Plan and the Platinum Comfort Plan both include an annual tune-up to ensure that your system runs at peak efficiency. Q: How much can I save on repairs? A: Our service plans can save you hundreds of dollars on repair costs over the life of your system. With a service plan, replacement of these parts — and most others that typically need repairing or replacing — are either fully covered or qualifies for a 20% discount. Any service work that we do is backed by our one-year parts and labor warranty. Q: Can I get a service plan for my central air system? A: Yes. You can easily add an air conditioning service plan. With a cooling plan, you will receive a comprehensive tune-up to keep your system running at peak efficiency, saving you money on summer electric bills. You also receive a 20% discount on repairs. Your status as a cooling service plan customer also ensures priority service should your air conditioning system ever break down. Q: What if I forget to renew my service plan? A: Don’t worry!! It renews automatically every year. SAFETY TIP SPOTLIGHT: CO alarms should be installed on every level of you home! Carbon monoxide is an odorless, colorless gas created when burn incompletely. Heating and cooking equipment that burn fuel can be sources of carbon monoxide. Learn more on how to better protect yourself. LEARN MORE GO PAPERLESS! Save a Stamp, Money and More Email us here, along with your account number in the comments and tell us you would like to go paperless. We will do the rest. CONTACT US TECH TIP OF THE MONTH: Know the law before you start digging! Did you know it is the law to call Dig Safe® before digging on your property? Whether you are a do-it-yourselfer or hire a professional... learn what to do before you start digging. LEARN MORE Facebook Instagram LinkedIn WHY LAMPREY DELIVERY SERVICE PLANS HEATING & COOLING CUSTOMERS SAFETY INFO CONTACT Copyright © 2021 Lamprey Energy, a Division of Palmer Gas & Oil | 63 Atlantic Ave, North Hampton, NH 03862 | Phone: 800.333.6703 Fax: 603.964.5824 X Effective immediately, our North Hampton office is open from 8:00 to 4:30 by appointment only. Please call 603-898-7986 to schedule an appointment. The quickest and easiest way to reach us is always through our 800 number - 800-333-6703. We are also available via email at info@LampreyEnergy.com, or the contact form on our web site. If visiting our offices, you must wear a mask at all times if you have not been fully vaccinated. Please be sure to read our COVID-19 policies for the latest updates.