Home Medical & Health Services About Us Get Involved News Contact Appointments Prescriptions Samples & Test Results New Patients Appointments There are various ways to organise an appointment to see one of our clinicians if you need to do so. If your situation is life threatening please call 999. Send an eConsult Booking an appointment by telephone Routine appointments Drop in Blood Clinic Home Visits Video Consultations Send an eConsult It’s no secret that GP surgeries across the country are facing increasing demand and pressures, so their phone lines might be busy. What if we told you, you can skip our phone queues by simply filling in an eConsult form? Booking an appointment by telephone We understand online consultations are not suitable for everyone, so if you’re unable, or not wishing to submit an eConsult, give us a call. Our phone lines open at 08:00am. Please note our busiest times are usually between 08:00am – 09:00am, and generally all day on a Monday (or after a bank holiday), so you may experience a longer waiting time before your call is answered. We run a “On the day Triage System”, when you speak to the care navigator, they will take down information on your symptoms and will arrange for the most appropriate clinician to call you back later in the day. If it’s felt you need a follow up face-to-face appointment, the clinician will organise this with you. You will always be seen if required. We are proud to say that we have a diverse team with many different skillsets including; Nurses, Paramedics and Pharmacists. You may receive a telephone call from one of these team members if appropriate. Routine appointments We still offer pre-bookable appointments for certain types of appointments, for example; blood tests, annual reviews, dressings and vaccinations can all be booked ahead of time. If you require one of these appointments please either submit an eConsult form, or phone the surgery Drop in Blood Clinic Due to the Coronavirus Pandemic our Drop in Blood Clinics have been suspended. If a clinician has asked you attend a blood test please contact the surgery using either eConsult or by phoning and speaking to a care navigator. Home Visits a variety of our clinicians are able to carry out appointments in a patients home, these are known as Home Visits. Home Visits may be required for patients who are house/bed bound, terminally ill or if there is a risk to their health if they are moved. If you think you need a home visit, please call the surgery and our clinicians will triage the situation and organise a Home Visit if necessary. Video Consultations Along with the rest of the NHS we are embracing technological advances. One new service we can offer our patients is a video consultation. Video Consultations allow you and the clinician to speak and see each other using your computer or mobile device. We understand this service may not be suitable for everyone. Please watch the video below for more information. White Horse Health Centre Mane Way Westbury Wiltshire BA13 3FQ 01373 828330 Bratton Surgery The Tynings Bratton Wiltshire BA13 4RR 01373 828330 Common Services Appointments Prescriptions Samples & Test Results New Patients News Healthwatch Wiltshire 29/11/2021 COVID-19 Vaccination Update 17/11/2021 Carers Rights Day – 25th November 2021 16/11/2021 White Horse Health Centre CQC overall rating Good 17 October 2018 See the report Practice Policies & Reports © 2021 Westbury Group Practice. Website by Sanders Web Works