cloud contact centre Scalable and performance-oriented, our solution was born out of the need to unify web and contact centre experiences. By adopting a Cloud Contact Centre you will attain to provide a better customer experience, optimise agent efficiency and improve ROI. Your browser does not support the video tag. TRY IT YOURSELF #1 Automatically prioritise contacts based on their qualification With the pandemic, the number of calls and chats rose dramatically, and since teams were not able to scale at the same speed, it became necessary to prioritise qualified calls. By connecting our ACD with web campaign tracking, we make it possible to prioritise calls from your most qualified sources. #2 Empower agents with customer insights You probably have the same agent script for all calls, regardless of their origin. But a customer that calls your service line is radically different from one who is trying to buy a specific product online. Since our agent interface is connected with web visitor information, we can inform agents which product the customer has selected before initiating the call. #3 Work with a single, end-to-end report Does your management report look like a patchwork quilt in which you need to manually match campaigns, calls and sales data? As we track the customer journey from the moment he enters your website until he hangs up the phone (and yes, we do this for inbound calls too), you get a full, end-to-end report and dashboards without going through the usual hassle. #4 Manage your remote team(s) with highly effective tools Manage skill-based routing and agent allocation, from outbound to inbound, from chat to video, and much more using a drag & drop interface. GET STARTED cloud contact center The features you are looking for Channels Voice: Click2Call, Inbound & Outbound Calls Live Chat Chatbots VideoCall Video Broadcast Forms Email Messenger WhatsApp Contact Management Priority Management Skill-based Routing Capacity-based Routing Automated Call Recovery Sticky Operator Contact Blacklist & Security Filters Conference room Cobrowsing Screensharing Filesharing Interactive Scripting, Wrap-up and Disposition CRM Connectors Contact History and Journey Call Management Contact List Management Predictive Dialing Callback Calendar Automatic Callback Call Transfer Call Recording Personalised Prompts and IVRs Voicemail Detection Monitoring & Reporting Team Performance KPIs Campaign Performance KPIs Custom KPIs Exportable Dashboards Historical Reporting Live Agent Status Data Live Sales Data Voice or Text NPS®/CSAT Surveys But, most of all, BySide delivers strategy, execution and business results. We don’t believe in one-fits-all approaches. Our partnership with our customers starts with an assessment of the company’s digital maturity using the BySide Lead Activation Diagnostic. EVALUATE MY COMPANY Lead Activation What is Lead Activation For Telcos For Banking For Retail Platform Lead Activation Hub Marketing Cloud Cloud Contact Centre Service Company About Us Our Story & Vision Our Customers Careers Contact Us Privacy Policy Cookie Management Our website uses cookies to improve your browsing experience, evaluate how you use our content and to offer products and services that are aligned with your preferences. By clicking “Accept” you are accepting our Cookie Policy. You may opt-out at any time using the toggle on our Cookie Management page. ACCEPT