Microsoft Teams Solutions PBX Solutions Partners Resources About Us Contact Us CoreAttendant for Teams A Native Teams Application for Company Operators and Receptionists Manage Inbound Calls Quickly and Efficiently Intuitive User Interface Native Teams application simplifies call answering and distribution to the requested user or department. Powerful Features Quick transfer, frequent contacts, search, presence, calendar integration, and organization views enhance customer service. Workgroup Transfer CoreAttendant uniquely offers the ability to transfer to workgroups or departments, as well as to individual employees. CoreAttendant Overview CoreAttendant is a native Teams application designed for Company Operators and Receptionists to efficiently manage inbound Teams calls. With its built-in Teams Presence and Calendar integration CoreAttendant displays each employee’s current and scheduled availability, enabling users to quickly answer and transfer calls to the requested employee or department. Native Teams Application The intuitive native Teams application provides Operators and receptionists with the tools they need to quickly find users or departments, check availability and transfer calls with a single click. Operator Queue While Teams is limited to processing one call at a time, in busy call environments CoreAttendant queues calls for one or more Operators, then distributes those calls to the first available operator. Organization Hierarchy If the requested employee is not available, CoreAttendant enables the operator to quickly view that employee’s organization and offer the caller the opportunity to speak to someone in that department who is available. Benefits of CoreAttendant for Teams Phone System Supports Multiple Operators Enable Company Operators, branch office receptions, and departmental admins to quickly answer and transfer calls for their areas of responsibility. Enhances Teams Phone System Extend the capability of Teams with robust Operator Console capabilities, all directly within Microsoft Teams. Improves Customer Service Improve your customers’ experience with reduced call waiting times and live human interaction. Ready to find out more about CoreAttendant? Learn More Contact Us Altigen Communications, Inc. 670 N McCarthy Blvd, Suite 200, Milpitas, CA 95035 sales@altigen.com +1 408-597-9000 +1 408-597-9020 Blog Partner Spotlight – Gracon Services November 11, 2021 Tech Talk – What is CoreInteract? October 22, 2021 Altigen’s CoreInteract vs Teams Call Queues October 7, 2021 Solutions CoreInteract FrontStage for Teams CoreRoute CoreAttendant © 2020 Altigen Communications, Inc. Copyright by Altigen Communications, Inc. All rights reserved. Live Chat