My Account Log In To HOME PRODUCTS SUPPORT NEWS COMPANY CONTACT 0 Service FAQ Frequently Asked Questions If you have questions about your instrument and require technical support, check the Frequently Asked Questions here below. If you cannot find an answer to your question, please fill out the Request a Call Form for a call-back or contact Customer Support at 1-855-777-2020. Please note Technical Support is available from 8:30am to 7:00pm (ET). What is an RMA? An RMA is a Return Material Authorization that is identified by a unique number. It is required before shipping any instrument to Marco for repair. Every Item with a serial number requires its own individual RMA number. How do I get an RMA? What should I do after I receive an RMA? Can I have a service tech come to my office? What should I send with my instrument? How long will my repair take? Will I hear from Marco during my repair? Who pays for shipping? Can you tell me more about a loaner? Where can I find more information on a product? CONTACT MARCO Marco | 11825 Central Parkway, Jacksonville, FL 32224 Toll Free: 1 (800) 874-5274 Local: 904-642-9330 Fax: 904-642-9338 CONNECT WITH US Important Warranty Information & Important Support Expiration Notices Marco Instruments are warrantied by Marco Ophthalmic, Inc. against defective materials and workmanship under normal use for a period of one year from the date of original purchaser invoice (An authorized distributor is not an original purchaser.) For more details and information LEARN MORE MARCO NEWSLETTER © 2019 - Marco - All rights reserved. Site Map Standard Terms & Conditions Service Agreement Terms & Conditions Privacy Policy

My Account Log In To HOME PRODUCTS SUPPORT NEWS COMPANY CONTACT 0 Marco Videos Take your practice to the next level with products that are higher quality, more ergonomically designed, better integrated, and deliver more efficient functionality. Browse Marco Product Videos AFC-330 iON Imaging System Versacam Imaging OPD-Scan III EPIC-5100 Refraction Workstation TRS-5100 Digital Refractor Ultra M-Series Slit Lamps X-Fraction Process Marco Webinars CONTACT MARCO Marco | 11825 Central Parkway, Jacksonville, FL 32224 Toll Free: 1 (800) 874-5274 Local: 904-642-9330 Fax: 904-642-9338 CONNECT WITH US Important Warranty Information & Important Support Expiration Notices Marco Instruments are warrantied by Marco Ophthalmic, Inc. against defective materials and workmanship under normal use for a period of one year from the date of original purchaser invoice (An authorized distributor is not an original purchaser.) For more details and information LEARN MORE MARCO NEWSLETTER © 2019 - Marco - All rights reserved. Site Map Standard Terms & Conditions Service Agreement Terms & Conditions Privacy Policy