Software Categories Research Resources Software Selection About Us EN Home | All Categories | Publications Latest CRM Software Publications 2021 Overview All Publications Top Publications Compare Now Overview CRM blogs and CRM newsletter articles are some of the most engaging online business content because companies almost always seek improved sales and better relationships with their customers. Some CRM articles focus on particular aspects of sales, such as lead generation. A CRM software blog concentrates on customer relationship management articles from a more technical standpoint, such as CRM software articles on the technical capabilities that support sales and customer service processes. TEC’s expert analysts offer an unbiased look at the industry through CRM publications that follow the latest innovations, proven best practices, and the most valuable trends emerging in a constantly changing landscape. This includes research articles on customer relationship management, B2B sales, B2C sales, omnichannel marketing, and trends that are poised to dramatically alter the way people buy things. Our CRM software product blog also dives into the latest CRM vendor solutions. TEC publishes one of the top CRM blogs on software. Check out our latest CRM post and explore our in-depth customer relationship management software blog. Read more Publications Refine Results Clear Selections Search Categories Industries Publication Types White Papers 1,322 Blog Posts 776 Case Studies 148 Brochures 70 Industry Reports 64 Software Reviews 19 Datasheets 10 News 7 Videos 6 Accreditation Reports 5 Buyer's Guides 4 Podcasts 2 Webinar 1 1-10 of 776 Results Sort by Date Alphabetical HubSpot Introduces Payments for Simpler B2B Customer Experience Read Today’s business-to-business (B2B) users have come to expect a digital customer experience (CX) just like what they are used to with business-to-consumer (B2C) e-commerce. To that end, HubSpot is launching a new feature, HubSpot Payments. Learn more about it and other recent developments in this post. By Predrag Jakovljevic | November 22, 2021 Article Customer Relationship Management (CRM) Conga Wrangles Contract Intelligence Read In this conclusion to the coverage of Conga, providers of software for automating the handling of quotes, contracts, and related documents, we examine Conga’s solutions for contract lifecyle management (CLM). By Predrag Jakovljevic | October 8, 2021 Article Customer Relationship Management (CRM) Open-source CRM and Freemium CRM for Small Business: Yay or Nay? Read For businesses with small budgets, open-source and freemium CRM technology seem to offer the perfect alternative to traditional CRMs. But are these "free" technologies all that they seem? Get the facts about open-source and freemium CRM systems before you implement one in your small business. By TEC Team | September 22, 2021 Article Customer Relationship Management (CRM) Conga Connect 2021: Rounding Out the Commerce Operations Suite Read Conga’s Commerce Operations Suite, which streamlines and automates the handling of quotes, contracts, and other commerce documents, has been expanding. Read this review of the recent Conga Connect 2021 conference and get a look into the vendor’s activities since its recent acquisition of Apttus. By Predrag Jakovljevic | September 14, 2021 Article Customer Relationship Management (CRM) Rootstock Software: The Cloud ERP Solution for the Salesforce Platform (and Beyond) Read Rootstock Software has been on a growth spurt of late, far outpacing the ERP software market overall. In this post, PJ Jakovljevic examines the latest form this cloud ERP vendor, including how Rootstock integrates with the Salesforce Platform for a tightly coupled ERP and CRM combination offering. By Predrag Jakovljevic | September 2, 2021 Article Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Industry Independent Manufacturing SupportLogic on Proactive and Predictive Customer Experience Management Read SupportLogic is a vendor of an intelligent support platform for cloud-based support ticketing systems. TEC Analyst PJ Jakovljevic explores how this application differs from customer satisfaction surveys and interviews a SupportLogic executive to learn more. By Predrag Jakovljevic | August 30, 2021 Article Customer Relationship Management (CRM) How to Get the Best ROI for New Business Software: Implementation Oversight Read What comes after a software selection project? Implementation. Learn the key benefits of implementation oversight, and ensure you get the most out of your new business solution. By TEC Team | August 27, 2021 Article Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Product Lifecycle Management (PLM) Supply Chain Management (SCM) Business Intelligence (BI) and Data Management Industry Independent Verint Gets Conversocial for More Digital Customer Engagement Channels Read In order to maximize the capabilities of its CX platform, cloud CRM vendor Verint has acquired Conversocial, a provider of social messaging solutions. Learn about how this move adds conversational experience and enhanced messaging capabilities to Verint’s omnichannel customer engagement offerings. By Predrag Jakovljevic | August 24, 2021 Article Customer Relationship Management (CRM) Manufacturing CRM for B2B and B2C Industry Read Customer relationship management (CRM) software is as important in manufacturing as it is in retail, distribution, and services. This post explores how CRM differs for business-to-business (B2B) manufacturing vs. business-to-consumer (B2C). By TEC Team | August 10, 2021 Article Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Manufacturing IFS to Enrich Its “Moments of Service” via Customerville Read IFS has acquired Customerville, a vendor of customer experience (CX) software that gathers and evaluates feedback throughout the customer journey. The acquisition lets IFS offer its customers the ability to get more from surveys and customer sentiment analysis, ultimately creating a better customer experience. By Predrag Jakovljevic | July 30, 2021 Article Customer Relationship Management (CRM) Industry Independent 1 2 3 Showing page 1 of 78 Top Publications Industry Report Key Evaluation Criteria for E-Signature Software: Making the Right Choice for Cost-Saving Efficiency and Superior Service View Industry Report Salesforce Customer Success: Roadblocks and Recommendations View Industry Report Zoho CX Helps Business Stay Close to Customers in Pandemic Uncertainty View Company TEC News & Events Partnerships Media Vendors & Resellers Consultants Quick Links IT Showcase ERGO ROI Calculator © 2021 Technology Evaluation Centers. All rights reserved.Privacy PolicyTerms of Use