Close Making a complaint Gas and elec emergencies Electric vehicles Large business About Us Account Search Menu Main content Frequently asked questions for business Questions and answers about EDF Energy for SMEs Here we have compiled answers to the questions we most commonly hear at EDF Energy. We hope you find them to be useful. Understanding your bill Price changes for your business Tariffs, contracts and account management Making changes to your details Moving to a new premises Managing your account Switching to EDF Energy Understanding your bill What tariff am I on? Your tariff can be found on your bill under the heading 'Electricity you have used'. How do I know when my off-peak/night rate/Economy 7 starts and finishes? Your Economy 7 hours vary depending on your meter and the area in which your business operates. You will receive 7 hours at the low night rate between 12.00am and 8.00am. What options are available for payment terms? You need to pay your bill by the bill due date, which can be found on the first page of your bill, unless you have agreed to pay monthly by Direct Debit. Please note that certain products require monthly payment by Direct Debit, please be sure to check when you sign up. You may also benefit from 7% Direct Debit saving. Why do I sometimes receive an estimated bill? At EDF Energy, we aim to obtain at least 1 actual meter reading every 12 months, including meter readings taken by customers themselves. At other times, we may provide you with a bill based on an estimate. Estimates are based on your past energy consumption. At all times, we do everything possible to ensure absolute accuracy. If you receive an estimated bill that you feel is not accurate, please contact our business team on 0333 200 5103(1) with your own meter readings and we will be more than happy to amend your account. To submit your reading, visit Submit a meter reading. Why does my bill show a charge for the Climate Change Levy (CCL) and what is it for? Climate Change Levy (CCL) is a UK government tax imposed on certain supplies of energy (primarily electricity, gas, coal, coal products and LPG). The tax forms part of the government’s energy efficiency programme, designed to help reduce greenhouse gas emissions. CCL was implemented on the 1st April 2001 and affects most businesses and public sector bodies that pay VAT at the standard rate on their energy bills. CCL only applies to the amount of energy supplied; it does not apply to non-energy components of a bill, such as fixed, availability or transportation charges. Suppliers of the specified fuels are required to collect the levy on behalf of HM Revenue and Customs. EDF Energy acts purely as a tax collector and makes no money from the levy. Why does my bill cover a period I have already been billed for? Occasionally, we may need to cancel an existing bill and re-bill your account for a specific period of time. This usually happens when an accurate meter reading is provided to replace the estimated figure used in the original bill. The credit for the cancelled bill will show on the replacement bill. If you receive an inaccurate estimated bill and would like to submit your own meter reading, visit Submit a meter reading. Why does my bill sometimes show VAT at different rates? In line with current legislation, the VAT rate is applicable to business or non-domestic supplies is partially dependent on the amount of energy consumed. Supplies using 33 units or less (electricity) or 145 kWh or less (gas) per day during the bill period will be charged the reduced rate of VAT. Supplies using more than 33 units / 145 kWh per day will be charged the standard rate of VAT (subject to any VAT declarations submitted). If your energy consumption is around 33 units / 145 kWh per day, or if you would simply like to reduce your energy consumption, check out our energy efficiency tips. Where can I find more information on VAT and CCL? For more information on VAT and CCL please visit the VAT and CCL Frequently Asked Questions page. See all our tariffs We have tariffs to suit the needs of all customers. Find the one that's right for you: Freedom for business For the ultimate in flexibility Fixed for businessFor longer-term price certainty Make sure you also read our guide to meter types to make sure you've got the right meter for your needs. Interested in our fuel mix? You can see it here. Submit your meter reading in seconds, anytime As long as you have your account number and postcode, you can submit your meter reading. Call us with your query Call us now on 0333 200 5103(1) We're open Mon to Fri between 8am and 6pm. If that's not convenient, we have several other ways to get in touch. Go to our contacts pages Get a quote for your business energy If you are a small to medium sized business, here are 3 simple ways to get a quote for your energy: Get a quote and sign up online To get advice and find the best tariff for your business needs, call us on 0333 009 7085(1) Request a call back to discuss a competitive business quote. It will be helpful to have a recent bill to hand when getting your quote Our small business team can quote businesses with up to 50 sites. More than 50 locations? Go to our Large Business pages How to pay your business energy bill You can pay your small business energy bill in a number of ways with us. Find the one that suits you best. See the bill payment options Manage your account online Sign up or log in to your online account 'MyAccount' where you can: Submit meter readings View and download bills Pay bills online (securely) Change/Renew Tariff(s) Go to the MyAccount page Notes Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure. For business Switch to EDF Energy Manage your account Energy tariffs Help, advice and support For home Large business Affiliates About us Unsubscribe About EDF Coronavirus information Work for us Download centre Governance Media centre Financial information Modern Slavery Statement Emergency contacts 24 hour gas emergency helpline 0800 111 999 Power cut? Call 105 Go to the EDF Facebook page. Go to the EDF Twitter page. Go to the EDF Linkedin page. Go to the EDF YouTube channel. Go to the EDF Instagram page. 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