/ About News & information Careers Contact Search Claim solutions Integrated services Technology intake & customer service Integrated services - emergency response - healthcare patient safety - intake and customer service - loss prevention - managed care provider benchmarking clinical consultation utilization review telephonic case mgmt field case mgmt behavioral health return to work catastrophic case mgmt pharmaceutical overview network solutions bill review - Medicare compliance - OSHA compliance - special investigation unit - structured settlements - subrogation & recovery At Sedgwick, we offer toll-free claim intake and customer service 24 hours a day, 7 days a week through our internal contact centers staffed with 400+ Sedgwick customer service representatives. Our contact centers handle over 2.6 million calls annually for all lines of business and offer multiple reporting channels including voice, email, fax and direct web entry through our viaOne® intake module, an online reporting tool that allows the client to enter their claims over a secure internet connection. We are keenly aware that this is our one and only point in making a first impression and we have made significant investments to ensure this first impression is a positive experience for the caller or web user. Our dynamic phone system utilizes skill-based routing, coupled with workforce management software to analyze and forecast call volume and staffing requirements. We also leverage IVR technology in our contact centers. We believe offering self-service channels gives customers an added measure of control to communicate with our representatives when they want to, and how they want to. © 2017 Sedgwick Claims Management Services, Inc. | Privacy notice | Terms and conditions | Canada site

/ About News & information Careers Contact Search Claim solutions Integrated services Technology claim solutions Claim solutions - workers' compensation state fund & group rating Texas non-subscriber maritime & longshore - liability general liability auto / fleet product / recall professional property - disability & absence unemployment - affinity - consumer Our diverse platform of technology-enabled claims and productivity management solutions – from workers’ compensation and liability to disability and leave solutions – combined with Sedgwick’s expert resources are applied throughout the claims management process. In addition, Sedgwick provides highly specialized claims services that meet the needs of a diverse client base. From professional liability and healthcare risk management services to affinity programs for captives, MGAs, insurance companies, and self-insured groups and consumer-driven services including credit card membership services, warranty and brand loyalty programs, Sedgwick offers the most diverse and customer-focused solutions in the U.S. market. © 2017 Sedgwick Claims Management Services, Inc. | Privacy notice | Terms and conditions | Canada site