THE ISLAND VACATION RENTALS REAL ESTATE WEDDINGS & GROUPS BLOG GALLERY Rental Policies Reservations Rates Minimum Requirements Deposits & Payments Security Deposits Trip Insurance Cancellations & Refunds Taxes Check In & Out Ferry & Tram Information How To Pack Furnishing & Equipment House Keeping Capacity Telephone Pets Safety Severe Weather Lost & Found Please Note RESERVATIONS Reservations may be made by calling 1-844-833-6320 or online. Renters must be at least 24 years old. Please be sure to inform our agency should anyone in your party have special needs. A signed rental agreement and 60% deposit are necessary for confirmation of stay. Future year reservations are tentative and are subject to changes in rates and availability. Advance year stays require an initial payment of $1,000 per week. Additional payments and a completed lease agreement will be requested once owners have confirmed their occupancy dates and rates for the upcoming year. Please review and sign an Advance Year Hold Agreement to learn more about the details and requirements of future year reservations. Reservations made on third-party booking sites such as VRBO are subject to validation by Intracoastal Realty staff members prior to confirmation. RENTAL RATES Quoted rates are valid for day of quote. Rates displayed include accommodations and a security deposit damage waiver fee. Feature listings of the rental home list whether or not access to the clubs is possible. Temporary Membership fees for the Bald Head Island Club and the Shoals Club are not included in rentals and must be purchased separately by contacting the club(s) well in advance of your stay. You may learn more about temporary memberships by visiting Shoals Club and the Bald Head Island Club. Please note that advance notice is needed for both Clubs to avoid a last-minute fee penalty. We encourage each guest to take advantage of trip insurance and to purchase this optional reservation add-on to protect your rental purchase. Top MINIMUM STAY REQUIREMENTS There is a two-night minimum on most island homes. There is a seven-night minimum from 6/11/2021 to 8/19/2021; however, select accommodations offer stays of less than a week. Please inquire if you wish to stay less than a week from 6/11/2021 to 8/19/2021. Top DEPOSITS AND PAYMENTS A deposit of 60% of the total account balance, including all applicable fees and taxes, along with a signed Guest Rental Agreement, are due within 24 hours of reservation. Upon receipt of your 60% deposit and Guest Rental Agreement, a confirmation will be emailed. Your account balance is due in full 24 hours from the date of booking if you elected not to purchase Travel Insurance. Reservations including Travel Insurance must be paid in full no less than 45 days prior to arrival. Reservations made fewer than 45 days in advance require payment in full at the time of booking. Deposits are held in an interest-bearing account with accrued interest payable to Intracoastal Realty Corporation. For security purposes please make payments via our secured website. Please do not send credit card information through an email or leave credit card information on a voice mail. Accepted methods of payment include MasterCard, Visa, Discover, traveler's checks, personal check or cash. All checks must be issued in U.S. funds and drawn on a bank that operates within the U.S. Federal Reserve System. A $35 fee will be assessed on all returned checks. All 2022 reservations require a $1,000 per week deposit to hold the property, which will be applied to the reservation once confirmed. Top SECURITY DEPOSIT A credit card number is needed to book reservations. The rental charge for the Property, as set forth in the Reservation Confirmation, includes a premium paid for a security deposit waiver insurance policy (“SDW”) issued through Red Sky Insurance as of April 1, 2017. Subject to the provisions of the policy and the maximum benefit of $5,000.00 per rental beginning April 1, 2017, the SDW will reimburse Intracoastal Realty for the repair or replacement of property that is inadvertently damaged during Tenant’s stay and is accepted by Intracoastal Realty in lieu of a security deposit. Tenant acknowledges receipt of the Description of Coverage for the SDW, and Tenant has read and understands the terms, conditions, limitations, and exclusions thereof. Tenant is relying solely on the contents of said Description of Coverage with respect to the benefits and operation of said SDW, and not on the description contained herein or on any statements made by Intracoastal Reatly, its representatives or employees. Tenant understands and agrees that any damage to the Property, its furniture, furnishings, appliances, vehicles, or equipment, or any missing property, must be reported to Intracoastal Realty immediately, but in no event later than seventy-two (72) hours after Tenant check-out. Failure to timely report damage or missing property will result in denial of coverage under the SDW, and the Tenant shall be personally liable for the full cost of repair or replacement. If unreported damage or missing property is discovered at or immediately after Tenant’s departure from the Property, or if a claim for damage or missing property under the SDW is denied for any reason, or if the cost of repair or replacement of damaged or missing property exceeds the maximum benefit under said SDW, then in any of those cases, Tenant will be issued an invoice for the difference. Bald Head Island Limited reserves the right to charge the renter's credit card for any damages found, as permitted under N.C. Statute. Top Trip Insurance In order to protect your vacation investment, please consider purchasing travel insurance through our insurance provider RedSky. Note that if you have booked your reservation with an online booking site other than www.baldheadisland and purchased insurance through the online provider (such as VRBO) the policy you purchased may not provide hurricane coverage. If you have any questions concerning coverage provided by RedSky Insurance, please call the insurance carrier at 1-866-889-7409. We are not licensed insurance agents and cannot answer any question pertaining to the insurance. View RedSky Insurance Coverage here. View Sun Trip Preserver Purchase rules for a synopsis of a purchasing timeline here. Please note, travel insurance premiums are not refundable as they provide coverage from the time of purchase through your stay. Top CANCELLATIONS, TRANSFERS AND REFUNDS If you should have to cancel your reservation please notify us in writing immediately. If your reservation must be canceled for any reason, all money paid will be forfeited unless the home or condo is re-rented for the entire canceled period and for the original rental amount. If re-rented for the original rental amount, all money paid will be refunded less the cancellation fee of $125 and travel insurance premium. If re-rented at a lower rental amount, your refund will be decreased by the difference between the original rental amount and the lower rental amount, as well as the $125 cancellation fee and any travel insurance premium. Requesting a transfer to another unit or changing weeks is considered the same as a cancellation. A change of rental dates for the same property during the current calendar year is considered a cancellation. PLEASE consider Red Sky Travel Insurance to avoid some of the risks associated with the necessity of a cancellation. Guest will be refunded for any fees which are received through Intracoastal Realty Corporation for goods, services, activity packages or rental items that have not already been paid out to third parties. Travel Insurance is non-refundable. Tenant acknowledges that INTRACOASTAL REALTY CORPORATION offered Tenant the opportunity to purchase trip cancellation and interruption insurance through the “Trip Preserver” program of Red Sky Travel Insurance and that this insurance coverage was available for Tenant to review, consider and purchase for a period of twenty-one (21) days after Tenant’s reservation was made. Such insurance coverage (or a similar policy) shall be Tenant’s sole recourse for cancellation of a reservation more than twenty-four (24) hours after reservation date if insurance was not elected, or within forty-five (45) days in advance of arrival if insurance was elected. In order to protect your vacation investment, please consider purchasing the travel insurance (information is provided with your deposit request). If you have any questions concerning coverage provided for the travel insurance, please call the insurance carrier at 1-866-889-7409. We are not licensed insurance agents and cannot answer any question pertaining to the insurance. If, at the time Tenant is to take occupancy of the Property, INTRACOASTAL REALTY CORPORATION cannot provide the Property in a fit and habitable condition or substitute a reasonably comparable property in such condition, INTRACOASTAL REALTY CORPORATION shall refund to Tenant all advance payments made by Tenant to INTRACOASTAL REALTY CORPORATION or Owner under this Agreement for the purpose of renting a vacation rental property from Owner. Except as otherwise required by law, such refund will not include monies Tenant has paid to INTRACOASTAL REALTY CORPORATION for disbursement to third parties for Tenant’s benefit, unless (i) the monies have not yet been disbursed or (ii) the third party has refunded the disbursement to INTRACOASTAL REALTY CORPORATION. Travel Insurance is non-refundable. No refunds or rental rate adjustments will be made for malfunction of air conditioners, televisions, appliances, golf carts, phone or cable outages, or the like. INTRACOASTAL REALTY CORPORATION cannot predict the location of construction activity on the Island and may not be able to inform Tenant at the time reservation is made whether the Property is near a construction site. INTRACOASTAL REALTY CORPORATION will not make refunds due Top TAXES Your account balance will include a 6.75% N.C. sales tax (4.75% state/2% Brunswick County tax) and a 6% Village of Bald Head Island accommodations tax. Any changes in current tax rates will be applied on the effective date and charged prior to arrival. Top CHECK-IN AND CHECK-OUT INFORMATION The location of Tenant’s check-in will be contained in Tenant’s Reservation Confirmation. Tenant will receive an accommodations packet and keys to the Property at check-in. The person whose credit card is on file must check-in for the party and complete all necessary paperwork unless other arrangements are made in advance of arrival. Guests pre-registered by the Tenant may check-in ahead of the primary guest; however, they will be required to provide a credit card authorization and complete all necessary paperwork prior to receiving keys to the Property. Check-in and check-out times vary according to each accommodation (3 p.m./9:30 a.m.; 4 p.m./10:30 a.m.; 5 p.m./11:30 a.m., check-out day depending). Tram reservation times will be indicated on the guest's Rental Confirmation letters. Arrival and departure tram reservations will be made by one of our Rental Agents unless otherwise stipulated in reservations letters, for times that closely match assigned check-in and check-out times, based on ferry and tram availability. The check-in time listed on the Rental Confirmation letters indicates ferry departure from Deep Point Ferry Terminal. Guests should arrive at Deep Point Ferry Terminal at least 30 minutes prior to scheduled check-in time to allow time for the purchase of ferry tickets from the ferry ticket window, parking and any security processing. Guests who do not allow adequate time for the unloading, ferry ticketing and parking process may miss the ferry, or luggage may be transported on a ferry departing at an alternate time. Ferries will depart on time. Upon arriving at Deep Point Marina, drive directly to the ferry terminal, place baggage on the luggage racks, and proceed to an available parking lot. When entering a parking lot, a parking ticket will be issued. You will pay for parking upon exiting the lot at the end of your stay. Rates are $10 a day during the summer ($8 a day from Jan.-May and Sept.-Dec.). The check-out time listed on the Rental Confirmation indicates ferry departure from the island. Check-out procedures for the accommodations are posted in the homes. When departing the island, make sure all luggage is placed roadside at least 45 minutes prior to the scheduled ferry departure time. We regret we cannot accommodate early arrival and late departure requests. Failure to check-in as scheduled may result in a delay of arrival to your accommodations. Failure to check-out from accommodations on time will result in an additional full-day rental fee. No refunds, rental adjustments, or other allowances will be made for late arrival at or early departure from Tenant’s accommodations due to tram scheduling or disruption of the ferry schedule. Top FERRY & TRAM INFORMATION Ferry service to the island is located at Deep Point Ferry Terminal, 1301 Ferry Road, SE, Southport, N.C. Details of the schedules are available by calling 1-910-457-5003 and at http://www.baldheadisland.com/island/ferry. Guests must call to make any necessary changes to tram reservations to the island and from the island. Guests should have their tram reservation confirmation number available when changing tram reservations. Top HOW TO PACK Bald Head Island's baggage handling system is similar to that of an airline, so guests should pack as if they were flying to their destination and exercise restraint in what they choose to bring. Please note that a crib and high chair are provided in each accommodation upon request, and other items such as beach chairs, beach umbrellas, boogie boards and bicycles may be rented on the island. When guests arrive at the mainland ferry terminal, they should place their baggage on the baggage racks, and notify an outfitter. Nametags are required on all luggage and boxes and are available at the ferry terminal. Please limit luggage to no more than three checked pieces and two carry-on pieces per person. Loose items such as open-top bags or boxes, grocery bags, Styrofoam coolers, jackets, shoes, tennis racquets, surfboards, or fragile items such as video cameras must be hand-carried. Such items may be subject to security screening. Large, bulky items such as bicycles will require a Special Cargo Ticket that can be purchased for an additional fee at the lower level ticket window at Deep Point Ferry Terminal. These special cargo items will not be transported in trams due to size, sharp edges, and/or grease. Cargo space on the ferries is constrained; therefore, it is possible that during peak periods cargo items will not be transported on the same ferry as passengers. Every effort will be made to transport special cargo within six hours of the guest's ferry time. Special cargo may be claimed at the island ferry terminal and transported by the owner using a golf cart provided with the accommodations. Expensive bicycles are discouraged on the ferry system as they can become damaged in transit. Please note: Bald Head Island Limited and Bald Head Island Transportation, Inc. accept no liability for bicycles damaged in transit. Download Helpful hints on How to Pack for your trip to Bald Head Island. Top FURNISHINGS AND EQUIPMENT All rental accommodations have fully equipped kitchens, washers and dryers, vacuum cleaners, color TV, central heat and air conditioning, telephones, cribs (generally pack & plays), high chairs, bath towels, bed linens and the use of an electric cart(s). Other items such as beach chairs, beach umbrellas, boogie boards, and bicycles may be rented on the island. Linens for cribs and sleeper sofas must be requested when the reservation is made. Each unit has one or more electric golf cart(s). Complimentary initial supplies of cleaning products, paper towels, bath tissue, and soap are provided at check-in. Additional supplies can be purchased at the Maritime Market. Locked closets are maintained by homeowners for personal use. Please respect these areas. Top HOUSEKEEPING Accommodations are thoroughly cleaned before each guest's arrival. Additional housekeeping services can be requested at a special rate, based on availability. Reservations of two weeks or more in duration may receive a change of linens. Top ACCOMMODATIONS CAPACITY The number in your party should not exceed the maximum occupancy as stated in each listing. Private functions/parties are not allowed in rental accommodations without prior approval and additional fees apply. Top TELEPHONE Long-distance calls from rental accommodations must be made collect, by credit card or calling card. Some properties do not have a land-line. If having a land-line is important to you, please inquire at the time of booking. Top PETS Pets are allowed only in rental accommodations designated pet-friendly. No pets are allowed in rental accommodations not listed as pet-friendly, except for service pets. We reserve the right to terminate any rental, without refund, if pets are found on the premises. We also reserve the right to demand the removal of any unauthorized pet from the premises as well as charge an additional $500 fee per pet to treat the property for flea extermination, cleaning, and damages. Pet-friendly accommodations require a non-refundable fee of $200 plus tax per pet that is automatically included. Pets are not allowed inside the passenger cabin of any Bald Head Island ferry. Service animals, as defined in the Americans with Disabilities Act (ADA), are allowed in all rental accommodations offered through Bald Head Island Intracoastal Realty. A service animal is a dog that has been individually trained to perform specific tasks to assist a person with a disability. Please let us know if you or someone in your party will be checking into your accommodations with a service animal. Assistance animals (sometimes called “comfort” or “emotional support” animals) are not trained to perform specific tasks and do not qualify as service animals under the ADA. However, the presence of an assistance animal may have therapeutic benefits for a person with a mental or emotional disability. Upon the request of a person with such a disability, we will accommodate their assistance animal as required by the federal Fair Housing Act (FHA) if we receive, in advance of check-in, written verification from a physician or other health professional that the animal in question will provide the necessary support or comfort to alleviate the symptoms or effects of the person’s disability. Top SAFETY The Village of Bald Head Island is an incorporated municipality, and ordinances are in place to protect the island and its inhabitants. Information about Village ordinances pertinent to your visit and activities can be found in the in-room directory provided in each rental accommodation or by contacting the Village at (910) 457-9700. Please note: Grilling is restricted on wooden decks, patios, and under houses. Propane gas grills are generally permitted, but some communities restrict grilling entirely. Please check with your rental relations coordinator for further information about grilling. Please also note: Electric golf carts are not toys, and their misuse can lead to serious adverse consequences. They are subject to all laws and ordinances applicable to the operation of a motor vehicle on a public road, including the requirement that operators must possess a valid driver's license, be at least 16 years old, and not under the influence of alcohol or drugs. Be sure to read and follow all instructions provided in the vehicle and the in-room directory for golf cart operation, including the precautions suggested for the safety of drivers and passengers. Whether biking, hiking, swimming or riding, please take care and make this a safe vacation trip for you and your family on Bald Head Island. Top SEVERE WEATHER If hurricanes or other extreme weather conditions occur, the Village of Bald Head Island may declare a state of emergency or voluntary or mandatory evacuations. During each phase of alert levels, the Village of Bald Head Island informs the community on their island TV channel #3 and on their website at www.villagebhi.org. In the event that Bald Head Island is threatened by a tropical storm or hurricane during your vacation, Bald Head Island Intracoastal Realty Property Management will also keep you informed through phone calls and emails. Hurricane season occurs each year between June 1 and November 30. Intracoastal Realty Bald Head Island Property Management does not offer refunds as a result of trip interruption. Travel protection insurance is strongly encouraged. Top LOST & FOUND Although we cannot be held responsible for items left behind, we do make every effort to locate and return them to you. Contact our office at 910-269-2790 or by emailing bhirr@intracoastalrealty.com Items found will be sent via USPS and a $15 handling fee will be included. Unclaimed items will be donated to local charities after thirty days. Top PLEASE NOTE Descriptions of accommodations are based, in part, upon information provided by the owners of the premises described. Intracoastal Realty Corporation has endeavored to ensure the accuracy of this information; however, we cannot be responsible for misinformation or typographical errors. All prices, fees, specifications, configurations, and availability are subject to change without notice. Top Stay Connected (844) 833-6320 vacations@bhisland.com P.O. 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