By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them. Close We speak your language Call us FREE on 0800 860 0025 Mon - Thurs 9am to 8pm | Fri 9am to 5pm | Sat 9:30am to 2:30pm Home About Us Contact Us Welcome to Fluent Money Group The on-going situation regarding COVID-19 (coronavirus) – An update from the Fluent Loans team – July 2020 As the lockdown within the UK eases, COVID-19 continues to have significant impact for many businesses. At Fluent we have adapted our internal processes quickly, to ensure that we have maintained a satisfactory level of business operation and customer service in these unprecedented times. Accordingly, we are keen to assure you that we remain committed to giving our customers all the support they need with their borrowing requirements, while still protecting the wellbeing of our staff and customers alike. In recent weeks, we have taken every precaution to ensure that our premises are safe and that the Fluent staff are socially distanced in the workplace, which has allowed a number of the frontline teams to return to their workstations, and deliver customer service excellence. We still have a number of staff also working remotely but there should be no difference to the service that customers receive. It’s still not quite business as usual, because in reality the implications of Covid-19 are still playing out and times have definitely changed for everyone. We are committed to seeing the positives and embracing the changes, our investment in financial technology has been fundamental in these circumstances with an increased usage of electronic systems, and innovative ways of handling customers’ lending applications. This has also proved beneficial to the reduction in Fluent’s use of paper, and we are proud to have reduced our paper usage in the last few months by 80%, this has been a longer-term objective which we have achieved 12 months earlier than expected. Please remember, you can check the progress of your application as normal by logging in to MyFluent.co.uk or by using our MyFluent App on your Smartphone or Android device. Where possible, please do this in the first instance so that we can keep in touch too. If you need to speak to us, you can call us on the number below and we'll make sure you are put through to a member of our team. We'll also keep this page updated with any changes. The Fluent Office Risk Assessment for our premises at Rivington House can be viewed here. The UK's favourite Secured Loan Broker Our competitive range of unsecured loans The UK's largest secured loan distributor The UK's mortgage experts A specialist Lifetime Mortgage Broker You can contact us on 01204 477500 Fluent Group Companies: 102 Rivington House, Chorley New Road, Horwich, Bolton, Lancashire BL6 5UE Fluent Money Group Ltd: Registered in England and Wales. Company Registration No. 09774736 Registered Office: 102 Rivington House, Chorley New Road, Horwich, Bolton Lancashire BL6 5UE Fluent Money Ltd: Company Registration No. 06200496 Registered Office: 102 Rivington House, Chorley New Road, Horwich, Bolton Lancashire BL6 5UE Data Protection Registration Number Z9868049 Fluent Money is authorised and regulated by the Financial Conduct Authority. Firm reference number 654425. See www.fca.org.uk Fluent for Advisers is a trading name of Fluent Money Ltd Fluent Loans Ltd: Company Registration No. 06890680 Registered Office: 102 Rivington House, Chorley New Road, Horwich, Bolton Lancashire BL6 5UE Data Protection Registration Number ZA041121 Fluent Loans Limited is authorised and regulated by the Financial Conduct Authority. Firm reference number 619196. See www.fca.org.uk Fluent Mortgages Ltd: Company Registration No. 5962939 Registered Office: 102 Rivington House, Chorley New Road, Horwich, Bolton BL6 5UE Data Protection Registration Number Z964352X Fluent Mortgages Ltd is authorised and regulated by the Financial Conduct Authority. Firm reference number 458914. See www.fca.org.uk Fluent Lifetime Ltd: Company Registration No. 11226852 Registered Office: 102 Rivington House, Chorley New Road, Horwich, Bolton Lancashire BL6 5UE Data Protection Registration Number ZA451714 Fluent Lifetime Ltd is an Appointed Representative of Fluent Mortgages Ltd