DEAR CUSTOMERS Our EU site is closed for new purchases. We would like to thank you for shopping with us. We have high hopes of expanding in the future. Please note, if you have ordered from us before closing, your order will be delivered to you as expected! And of course, this also applies to returns and reclamations. Please read more below. Returns HOW DO I RETURN MY ORDER? For returns kindly follow these steps: Please return your items to sender as seen on your delivery note. You will have to pay for returned items in advance but don’t worry – they will be refunded according to your payment method. Please keep your receipt from your local carrier. Include your receipt together with your order information, IBAN and SWIFT to: customerservice@bubbleroom.com Please note that the return cost of 9,90€ will not be refunded. What is your refund policy? The product must be returned in its original condition, with labels and hangtags remaining in place. Our swimwear and underwear have a hygiene protection which has to remain in place. Dust bags for designer bags and protective covers for dresses must also be returned. How do I receive my refund? Credit card: The refund will be fully transferred within 2-5 weekdays. Paypal: The refund will be fully transferred to your Paypal account within 2-5 weekdays. CAN I COMBINE ITEMS FROM DIFFERENT ORDERS IN ONE RETURN PACKAGE? Of course! Just place both delivery notes in the package. WHAT IS YOUR RETURN POLICY? You can return your order within 14 days. If it has been more than 14 days since you received your order, please contact our customer service. DO I HAVE TO USE THE ORIGINAL PACKAGE WHEN RETURNING ITEMS? No, that is not necessary. Just make sure to secure everything before sending your return as you are responsible for your own return package until it reaches us. CAN I RETURN ITEMS THAT ARE ON SALE? Of course! Exchange Can I exchange to another size? You can change your garment for another size. Please use the delivery note that was included in your package and then follow the return steps. Claims WHAT DO I DO IF I RECEIVE A DAMAGED ITEM? We always want our items to be delivered in perfect condition. Contact our customer service and we will sort this out for you immediately. MY PRODUCT BROKE AFTER USE, CAN YOU HELP ME? Of course! Please contact our customer service and we will sort this out for you. WHAT HAPPENS WHEN I MAKE A CLAIM? This varies depending on the item, but all is handled by our claims department. They decide according to your customer rights. When everything is handled, you will receive an email with your refund information. If we have any questions, we will contact you before completing your claim. DO I HAVE TO PAY A RETURN FEE WHEN MAKING A CLAIM? Of course not! We are here for you! Any questions, or help needed, please contact us at customerservice@bubbleroom.com