Home Patients and visitors Wards and services About us Support us Working for us Contact us search Home Patients and visitors Extra help Tell us about your needs Tell us about your needs We recognise that some people have a disability, sensory loss or impairment which means that they need some assistance with accessing our services, or with obtaining information about them. How to tell us about your needs If you require any assistance, please tell us by completing the short My Needs online form. If you have a carer, you can ask them to complete the form on your behalf. How we will meet your needs We will: Ask you if you have any information or communication needs, and find out how to meet them Record those needs clearly in your health records, which will then enable our staff to organise the help you need, every time you use our services Flag your file or notes so it is clear that you have information or communication needs and how to meet those needs Share information about your needs with other providers of NHS and adult social care, when we have consent or permission to do so Act to take steps to ensure that you receive information that you can access and understand, and receive communication support if you need it Your privacy The information you provide will only be used for providing the assistance you need; it won't be used for any other purpose. For further details, please see our Privacy Notice for Patients. Further information Please see Accessible Information Standard (AIS). Patients and visitors Abuse of NHS staff. Never OK. Appointments Children and young people FAQ Coronavirus (COVID-19) ➞ Extra help Carers Chaplaincy Communication Dementia Disabled access Disabled parking Domestic abuse Hidden disabilities Interpreting and translation Learning disabilities LGBTQ Network Mortuary and Bereavement Services OWLS (Outpatient Welcome Liaison Service) Patient Advice and Liaison Service (PALS) Psychological support for patients with long-term conditions Reach Out (financial support) ➞ Tell us about your needs Transition to adult care Feedback Health records Leaving hospital Local healthcare services Maps and directions Onsite amenities Overseas patients Parking Smoking Tell us about your needs Welcome to the Great Western Hospital Tell us about your needs If you have a disability, sensory loss or impairment and need help accessing information about our services. Give us your feedback It's important for us to know when we've provided a good service or if something needs to improve. Report a problem with this page If you notice something wrong with this web page, please contact us at gwh.webmaster@nhs.net and we'll put it right. Great Western Hospitals NHS Foundation Trust Great Western Hospital Marlborough Road Swindon SN3 6BB Quick links Non-emergency care Extra help GP practices Brighter Futures (our charity) News Follow us Our CQC rating Translate this page: © 2021 Great Western Hospitals NHS Foundation Trust Use of this website Accessibility Cookie policy Sitemap WT Digital