Zühlke – Empowering Ideas From vision to maintenance To increase customer loyalty by providing an exclusive service for business clients with international operations – this was the vision of Zurich Insurance Company Ltd. Such a complex undertaking requires a high degree of global coordination over many cross-company interfaces. Zurich put their trust in Zühlke: Our experts saw the development of the risk management platform My Zurich through from vision to maintenance and took charge of the technical implementation. The Zühlke team – IT specialists, business analysts and user-experience experts – supported the project from vision through to commissioning and took responsibility for the technical implementation. Thanks to the distributed development, Zühlke was able to call upon specialists at short notice and the team kept to the schedule, which was ambitious. Successfully weaving business, technology and user experience The aim of My Zurich was to provide an appealing user experience. In order to achieve this, business and marketing professionals worked closely with IT professionals and user-experience specialists. Zühlke was an integral part of the team right from the outset when the vision was conceived. Our business analysts assessed the requirements and, with the client, developed the leading digital platform for internationally active business customers. 'Our goal was to map highly complex interrelations simply but accurately – with Zühlke as business partner we have succeeded.' André Guyer Head Global Transformation Further development thanks to agile project management My Zurich was implemented step by step using agile methods. Throughout this project, Zühlke reinforced the agile pro-ject management within the client team thus providing a sound basis for further development. Thanks to a flexible archi-tecture, it will be possible to integrate new applications with data from other insurance operations. As a result, Zurich has made considerable progress towards achieving their long-term vision. Our Projects PROJECT CONCORDIA: developing a new customer platform with Zühlke as a partner in digitalisation CONCORDIA wants to leverage digitalisation to gain an edge in a competitive market – with a new platform at the… PROJECT Real estate trading in the Blockchain Swiss Life wants to offer an app for trading in real estate investments. Zühlke develops a trading platform… PROJECT Suva: review of processes and touchpoints for increasing customer satisfaction Suva wants to unlock the potential of process automation and simultaneously increase long-term customer satisfaction… PROJECT User Centered Innovation With a proven, user-oriented approach, Zühlke created the basis for the development of a novel, successful… PROJECT Universal customer service app Swisscom’s customer selfcare centre is among the most heavily used web apps in Switzerland. The mobile… Go to projects Insights INSIGHTS New starting situation in the race for the customer interface How can the Swiss insurance industry assert itself in an increasingly digitalised market? As part of our joint… INSIGHTS Follow your nose and build a personally rewarding career Andreas Heil joined Zühlke Germany as a software engineer in 2013, working from the Eschborn office near Frankfurt. He… INSIGHTS Four examples of digital innovation by Asian insurers As digital adoption accelerates globally, digitalisation is changing from a luxury add-on to a must-have for insurers… INSIGHTS Professional and personal growth go hand in hand Find out what drives Raul to keep learning and help up-skill others too, and why he believes that continuous learning… Go to insights Careers Do Work That Matters – Your Career at Zühlke At Zühlke, we are dedicated to making innovation happen – and we use cutting-edge technologies to create a purposeful… Contact About us Career Find us on social media Footer Terms of Use & Data Privacy Legal Notice Cookie-Setup Imprint