Solutions Chat Contact Us Solutions Customer Experience & Contact Center Customer Experience & Contact Center solutions create a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital. Avaya offers customer experience management and contact center solutions that enable you to build a customized portfolio of applications—to drive a stronger CX and promote higher customer lifetime value. Contact Center Efficiency Customer Experience Topline Growth Unified Communications Boundless Team Engagement happens when communications solutions integrate into your work culture. Streamlined, cost-effective processes transform the way your teams engage with customers, partners, and each other. Barriers disappear, relationships blossom, productivity rises, and your business accelerates. Communications Optimization Worker and Team Productivity Mobility Enablement Cloud Avaya cloud-based solutions let you pay as you grow, provide the latest endpoints and applications, and support business processes that drive success. For any size business, we deliver Cloud Your Way on a fully open architecture that supports flexibility, reliability, security and scaling. We help you transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems. Enterprise Cloud and Managed Services Avaya Cloud Solutions Delivered by BT Wholesale Real-time Communications Put real-time communications into the applications and processes your customers and teams use every day. Become more streamlined and responsive, plus support greater productivity, innovation, and customer satisfaction. Avaya Breeze™ Platform Avaya Snap-ins Avaya Snapp Store Avaya Collaboratory Solutions by Business Need I'm interested in.... Unified Communications Mobility Conferencing Remote and Home Workers Messaging Contact Center Performance Multi-channel/Omnichannel Experience Customer Sales and Services Real-time Communications Put real-time communications into the applications and processes your customers and teams use every day. Become more streamlined and responsive, plus support greater productivity, innovation, and customer satisfaction. Avaya Breeze™ Platform Avaya Snap-ins Avaya Snapp Store Avaya Collaboratory Solutions by Business Type Business Size < 100 Employees 100-2,499 Employees 2,500+ Employees Vertical Solutions Avaya provides integrated, customized solutions to meet the challenges of specific industries. Connected, omnichannel customer experiences can help increase customer sat and loyalty. Mobile and global engagement capabilities can help boost team productivity and performance. Financial Services Insurance Healthcare Hospitality K-12 Education Higher Education U.S. Government Solutions Enable and enhance government communications in the digital age. Avaya facilitates Unified Communications, advanced collaboration tools, contact center and customer service management, and networking innovations—all perfected and proven to enhance productivity and deliver efficiencies across enterprise-wide engagement. Federal Civilian Government Defense and Military State and Local Government Avaya Cloud Secure Insights See how Avaya is shaping a Smart Digital World Open the book > Avaya Oceana™ Solution Create a Multi-Touch, Context-Driven Customer Journey See how Oceana works > Avaya Learning Set a Course for Building Skills & Knowledge with ClassPort Prepaid Training Learn more > Solution Finder Skip Send Discover Products Solutions Services Industries Case Studies Programs and Promotions Authentic Avaya Avaya Connected Blog Avaya TV Solution Finder Info for Developers Channel Partners Technology Partners Consultants Investors Media Analysts Suppliers Connect with us Support Find a Channel Partner Find a Technology Partner Executive Briefing Program Avaya Learning Services Contacts About Avaya Our Company Events Newsroom Investor Relations Corporate Responsibility International Avaya Users Group - IAUG Careers Sitemap Terms of Use Privacy Cookies Accessibility © 2018 Avaya Inc. Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054-1233 USA