NEW MEMBERS JOIN R1CU APPLY FOR A LOAN LOCATIONS CONTACT US CHAT VIDEO BANKING SAVE & SPEND BORROW BUSINESS CONVENIENCE BENEFIT DISCOVER Forgot username or password? Not enrolled? Get Started! LOG IN » Welcome! Log in to your account. Contact Us Home|Contact Us We are just one click or call away. Browse our Support Center for more information. Digital Branch Do your banking anytime from anywhere with our Digital Branch services. 1-214-319-3131 Call 24 keeps you connected to your accounts with one quick call. Start Your Membership Ready to open your membership? We have made it easy to make the move with our online application, and it only takes 10 minutes. Get started and receive the benefits of being a member. Online Banking Use online banking for transfers, bill pay, account balance, loan information, and more. Apply for a Loan Do you need a loan? Get started online with our loan application. Apply for vehicle loans, personal loans, credit cards, and more. Mobile Banking Our online banking, but in an app. Download from the Apple App Store or Google Play. Start Your Home Loan Our mortgage team is ready to help you purchase the home you’ve been wanting. Apply online to get started. Member Service Give us a call. National: 1-800-375-3674 Dallas: 1-214-319-3100 Houston: 1-281-720-0550 Send us an email. Please, do not send personal details via email. Send a secure message to us by logging into online or mobile banking and selecting message center. Email: info@r1cu.org Send us mail. Resource One Credit Union P.O. Box 660077 Dallas, TX 75266-0077 When we are available for you. Monday 8:30 AM - 5:30 PM Tuesday 8:30 AM - 5:30 PM Wednesday 8:30 AM - 5:30 PM Thursday Thanksgiving Friday 8:30 AM - 5:30 PM Saturday 9:00 AM - 1:00 PM Debit and Credit Cards Lost or Stolen To report your debit or credit card as lost or stolen please call the number below. Credit Union Business Hours: 1-800-375-3674 Debit Card After Hours: 1-800-442-4757 Credit Card After Hours: 1-833-541-0777 Disputes To dispute a transaction on your debit card please follow the process below. Debit Card Transaction Dispute: 1-800-808-6402 | Monday – Friday 7:00 am – 7:00 pm Credit Card Transaction Dispute: 1-800-600-5249 | Monday – Friday 7:00 am – 7:45 pm & Saturday 8:00 am – 1:45 pm Replacement Cards Debit Cards: You can obtain a new debit card by visiting any of our branches or by calling us at 1-214-319-3100. Credit Cards: To receive a new credit card you can contact Resource One at 1-214-319-3100 or FIS at 1-833-541-0763. Text Messages Sign up to receive text messages from Resource One Credit Union by texting “R1CU” to 43783. Opt-out or STOP If you wish to stop receiving text messages from Resource One Credit Union, reply STOP to any text message sent. Text Messages By providing your cell phone number, you have given us consent to send text messages in conjunction with the services you have requested. According to FCC, CTIA, and TCPA regulations and guidelines you agree to the following: Msg&Data Rates may apply to confirmation and all subsequent messages; Take precautionary steps to safeguard your mobile device to encourage privacy; Notify Resource One Credit Union if there is any change to your mobile number; Any revisions to existing SMS Wireless Policy will be sent to you via text. You agree and consent to be contacted by the Company, Our agents, employees, attorneys, affiliates, subsequent creditors, loan servicing companies, and third-party collectors through the contact information provided. Exceptional Member Experience Did you have a fantastic experience? Do you want to leave a positive message for an employee who assisted you in one of our offices or on the phone? Click here to submit your testimonial. Mortgage Department Give us a call. Mortgage Hotline: 1-214-540-1717 Send us an email. Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at MtgLoanServicing@r1cu.org. Send us mail. Resource One Credit Union ATTN: Mortgage Department P.O. Box 660077 Dallas, TX 75266-0077 Business Lending Give us a call. Business Lending: 1-214-887-4213 Send us a fax. Business Lending: 1-214-292-0782 Send us an email. Interested in a commercial loan or have questions about your current commercial loan email us at Commercial@r1cu.org. Send us mail. Resource One Credit Union ATTN: Business Lending Department P.O. Box 224583 Dallas, TX 75222 DISCLOSURES | WEBSITE PRIVACY POLICY | SECURITY| COMPLAINT NOTICE Routing Number: 311080162 © 2021 Resource One Credit Union. All rights reserved. Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.