☰ Support Support for our Payment Solutions Here at 3R Telecom we feel that the constant feedback from our passionate customers is greatly appreciated and is taken on board, but if you have any queries these FAQs are designed to provide a better understanding of the services and products that we provide. Download TeamViewer Click below to download TeamViewer Download TeamViewer Voucher Cancellation To cancel a voucher please contact info@3rtelecom.co.uk FAQs How much will hardware, software, and cloud support cost me? Maintenance charges will cost £6.25 + VAT per week. This covers: your entire hardware with next working day swap out; 24 hour online software support; and cloud backup for disaster recovery. What is Cloud Support? When does the cloud support costs start? What happens if I do not pay cloud support? How do I pay? What happens if my payment fails? Can my system work without internet? Does it come with a Warranty? Will an engineer install the system for me? Will I need new telephone line? Will I get the terminal replaced if it is faulty? Will I get the training? What about the security of the terminal? Is there any helpline for technical faults? Is the terminal PCI DSS (Payment Card Industry Data Security Standard) compliant? Get in touch... Tel: 01992 574 650 Email: info@3rtelecom.co.uk 3R Telecom LTD 39 Lindsey Street Epping Essex CM16 6RB Sitemap | Shipping & Returns | Conditions of Use | Privacy Policy | Copyright © 3R Telecom 2001, All Rights Reserved