Search EXPLORE NRH CITY SERVICES GOVERNMENT INITIATIVES HOW DO I HomeCity ServicesWater Department Water Department Average Consumption See how your monthly water use compares to the average NRH residential water customer. Read on... Holiday Grease Recycling NRH Public Works will collect used cooking oils and grease for recycling Nov. 29 - Dec. 3 and Jan 4 -7. Read on... View All About Us The City of North Richland Hills takes pride in providing quality water and sewer utility services to more than 21,000 residential and business customers. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. The City of North Richland Hills purchases its drinking water, as well as sewer treatment services, from the City of Fort Worth and the Trinity River Authority as a wholesale customer. All water and sewer operations, maintenance and customer services are provided in an efficient manner and have effectively kept pace with the growth of our community. The city strives to provide these important services to customers at the lowest price possible. Water Office The Water Office is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to the Water Office at 817-427-6200. Notice of Disclosure of Water Customer Information In compliance with HB 872 passed by the 87th Texas Legislature, personal information and information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, will now automatically be maintained as confidential by the Water Department, unless requested by the customer or otherwise required by law. Customers are no longer required to request that the Water Department maintain this information as confidential. Customers still have the option of requesting that the information be released by completing the Customer Information Disclosure Form or submitting a written request to the Water Department. All requests must be emailed to customerservice@nrhtx.com or mailed to Attention: Water Department, PO Box 820609, North Richland Hills, Texas 76182-0609. Public Works Utility Division The Public Works Department Utility Division is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Utility Division at 817-427-6440. Before 7:30 a.m. and after 4:30 p.m., please call dispatch at 817-281-1000 to report a water or sewer emergency and they will contact the appropriate people to respond. Municipal Drainage Utility System The Municipal Drainage Utility System (“the system”) was established in the public interest to protect the health and safety of citizens from loss of life and property caused by surface water overflows and surface water stagnation. In September 1991, the North Richland Hills City Council adopted Ordinance No. 1741, establishing the system and related fees. The system fees, or Drainage Fees, are a dedicated source of revenue used to fund drainage maintenance, as well as the design and installation of drainage infrastructure to address current and future drainage needs. In August 2019, through passage of Ordinance No. 3594, the City Council modified these fees for the first time since the system's inception in 1991. The system is separate from the Water System and Sanitary Sewer System. The North Richland Hills Public Works department is responsible for the installation, operation, and maintenance of drainage infrastructure and right-of-way through the city. Contact Us Angel Holbert Customer Service Manager Email Water Department Physical Address View Map 4301 City Point Drive North Richland Hills, TX 76180 Directions Phone: 817-427-6200 Fax: 817-427-6202 Office Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Telephone Service Monday, Tuesday, Thursday, Friday 7:30 a.m. to 5:30 p.m. Wednesday 7:30 a.m. to 6:30 p.m. 24-hour telephone payment system: 844-531-5742 Water System Maintenance / Water Quality Phone: 817-427-6440 Kenneth Garvin Utility Superintendent Email Billing Information Customer Service Survey Establishing New Service FAQs Forms Garbage & Recycling Payment Options Rates Report Water & Sewer Issues Wastewater Operations Water Bill Inserts Water Conservation Water Quality Report Contact Us Code of Ordinances Job Opportunities Online Payments Report a Concern Stay Notified CONTACT US North Richland Hills City Hall 4301 City Point Drive North Richland Hills, TX 76180 Phone: 817-427-6000 Email QUICK LINKS City Council City Manager's Office Development Activity Map New Resident Info Open Records Request R-SPIRIT SITE LINKS Home Site Map Accessibility Copyright Notices Internal Users Government Websites by CivicPlus®