I'm looking for a home I rent from Stienstra Work at Contact 20 km Advanced search Search Home > I rent from Stienstra > FAQs Frequently Asked Questions (FAQ) Do you have a question? On this page you will find the answers to the most frequently asked questions by our customers. Is your question not listed here? Then you can contact us by filling in our contact form , calling us or chatting with us. We can be reached by phone on working days from 08:30 to 17:30. We can be reached via chat 7 days a week from 08:30 to 23:00. You can chat using the pop-up window that appears at the bottom right of the website. Income standard What is an income standard? How do we calculate our income standard? Repair Requests & Malfunctions How can I submit a repair request? Who has to pay what? Is there any urgency? Make adjustments to your rental home Which adjustments do not require permission? For which adjustments is permission required? Buy my rental home How can I express my interest in buying my rental property? How will my application be handled? Cancel my rent How can I cancel my rent? Terminate rent upon death Payment arrears I can no longer pay my rent, what now? Repair request Rent increase 2021 Tenant Satisfaction Cancel rent Buy my rental home Rent payments Adjust your home yourself FAQs Stienstra Cross Street 56 6411 BW Heerlen 045 - 5638300 Contact About Stienstra What can we help you with? Cancel rent Buy my rental home Repair request Adjust rental property Payment problems FAQs Service You can report any complaints/malfunctions to us here . You can report urgent complaints/malfunctions 24 hours a day via the service line of the maintenance department. 045 – 571 85 95. © Stienstra Privacy Cookie Policy Disclaimer Terms of Use follow us We use cookies to ensure that you have the best experience on our website. If you continue to use this website, we assume that you are happy with it. Our cookie policy OK