Shipping Instructions If you send us equipment Shipping Instructions We are responsible for equipment on its way to you. But you must reject damaged shipments, otherwise we cannot recover from the carrier. The customer is responsible for what happens to equipment in transit to us. But please package it well – the carriers are very rough on servers. If you need to send us seed load drives or servers, please follow these instructions: Do not send unencrypted data via common carrier. Insure for the full value of the equipment. Risk of loss during shipping is with the sender. Pack it well. See detailed packing instructions below. Use a trackable service. Our best results – least damages – have been with packages handled by FedEx. Put your company name on the outside of the package. And let us know it’s coming with a quick email to support@globaldatavault.com. If you have any questions about this please call us before sending valuable equipment. We have seen some horror – please heed these warnings! Our shipping address is: Global Data Vault, LLC 900 Jackson Street, Ste 220 Dallas, TX 75202 USA Phone 214-363-1900 Server Shipment The Box If available, please use the original server box received from GDV. Otherwise, choose a box with enough room for at least 5 inches of cushioning material around each side of the server. If you’re reusing a box, cover up or black out any old labels and markings. Cushioning Wrap server in bubblewrap at least 5 inches thick on all sides. Do not forget to pack any rails (if permanent return), USB cords, or assocaiated power supplies. Pack additional cushioning around the server to fill any gaps within the box. Close and gently shake the box to see whether there is enough padding. Add more newspaper, packing foam, or plastic cushioning material if you hear things moving around. WARNING: Inadequately packed boxes can result in movement and damage to the server within. It is important that there is no movement in the box when sealed. Sealing Tape your box shut and reinforce all seams with packing tape. Use clear or brown packaging tape, reinforced packing tape, or paper tape. Do not use cord, string, or twine because it gets caught in mail processing equipment. Hard Drive Shipment The Box Choose a box with enough room for at least 2 inches of cushioning material around the drive(s). If you’re reusing a box, cover up or black out any old labels and markings. Cushioning Wrap items in bubblewrap at least 2 inches thick. Do not forget to pack any USB cords or assocaiated power supplies. Pack additional cushioning around the item(s) to fill any gaps within the box. Close and gently shake the box to see whether there is enough padding. Add more newspaper, packing foam, or plastic cushioning material if you hear things moving around. WARNING: Inadequately packed boxes can result in movement and damage to the items within. It is important that there is no movement in the box when sealed. Sealing Tape your box shut and reinforce all seams with packing tape. Use clear or brown packaging tape, reinforced packing tape, or paper tape. Do not use cord, string, or twine because it gets caught in mail processing equipment. Summary We are responsible for equipment on its way to you. But you must reject damaged shipments, otherwise we cannot recover from the carrier. The customer is responsible for what happens to equipment in transit to us. But please package it well – the carriers are very rough on servers. Support Contact Support Account Payment Secure Payment Form Privacy Policy Billing Policies Shipping Instructions Services Managed Solution DRaaS Veeam Cloud Connect Veeam Backup & Replication O365 Backup Enhanced Data Protection Resources Compliance Resellers Case Studies White Papers Company Veeam Experts Pricing Support FAQ Blog Contact Email Phone Login © Global Data Vault. All Rights Reserved. 900 Jackson St #220, Dallas, TX 75202, United States