(936) 564-4611 info@nacmem.org Home Patients & Visitors Services Hospital Clinics Careers Giving PATIENTS & VISITORS Welcome to Nacogdoches Memorial Hospital. For more than 90 years, the healthcare team of Nacogdoches Memorial Hospital has been here for you and your family during the most difficult and joyful occasions in your life. Nacogdoches Memorial Hospital is committed to providing exceptional patient care. This website contains valuable information to help acquaint you with the many programs and services available at Nacogdoches Memorial Hospital, and should answer many questions you may have when preparing for your upcoming hospital visit. USEFUL LINKS DINING GIFTS GUEST SERVICES PATIENT FINANCIAL RESOURCES REGISTRATION VISITORS YOUR CARE ADDITIONAL INFORMATION DINING DINING OPTIONS Bright Café The Bright Café is located on the north end of the hospital on the first floor. The cafeteria provides freshly prepared breakfast fare, home-style meats and vegetables, sandwiches, a salad bar, freshly baked desserts and a wide variety of beverages, including coffee and iced tea. Bright Café Hours of Operation: Monday – Sunday: 7 a.m. to 2 p.m. The Coffee Spot Our Coffee Spot proudly serves Starbucks® products and is conveniently located near the Emergency Department & Surgery Center. The coffee shop provides traditional coffee, lattè and cappuccino, iced and hot tea, frappuccino, lemonade, snacks, soup of the day, fresh sandwiches, baked goods and seasonal treats. The Coffee Spot Hours of Operation: Weekdays: 7 a.m. to 3 p.m. Inpatient Nutrition Services While you are a patient, your nutritional health will be assessed by our staff of registered dietitians. If you have special dietary needs or have questions about your diet, please let your nurse know. If you have been placed on a special diet, you may be visited by a registered dietitian, who will provide you with individualized, one-on-one nutrition education. Room Service (Servicio de Habitación) The room service program allows inpatients at Nacogdoches Memorial Hospital to order meals by telephone at their convenience between 6:30 a.m. and 6:30 p.m. Patients can find menus in their room and meals can be ordered by calling (936) 569-4600. >Download a PDF of the Room Service Menu. Special diet considerations: If your physician has placed you on a special diet or if you have been scheduled for certain tests, you may not be permitted to order from the room service menu or your selection may be restricted. The hospitality center will be able to assist you in making appropriate choices. If you have dietary concerns and wish to speak with one of our registered dietitians, please call (936) 569-4106. Room Service Guest Trays If you would like to enjoy a meal in the room with your patient, we will be happy to provide you with a guest tray. Call the hospitality center by dialing ext. 3663 (FOOD) from the hospital room phone. You will be asked to select a reasonable sized meal from our room service menu. Guests trays are available for $5 per meal, which is due upon delivery. Vending Machines For your convenience, vending machines are accessible 24 hours a day, in several locations, offering a variety of fresh cold sandwiches, snacks, candy, chips and cold drinks. Microwave ovens are available at each nurses’ station, as well as the ICU/IMC waiting area, which also features a convenient visitor break area, with table and chairs for dining. The main food machines are located on the first floor, near the cafeteria. GIFTS GIFT SHOP Gift Shop The gift shop is located in the main lobby and is operated by the Nacogdoches Memorial Hospital Auxiliary. It is open Monday through Friday, from 8:30 a.m. to 4:30 p.m. and on Saturday/Sunday from 9 a.m. to 4 p.m. If you would like to send a package or gift to a patient at Nacogdoches Memorial Hospital, please use the following mailing address: Nacogdoches Memorial Hospital Guest Services/Patient Mail Attn: PATIENT NAME, ROOM # (if known) 1204 Mound Street Nacogdoches, Texas 75961 936-564-4611 GUEST SERVICES .Nacogdoches Memorial Hospital has had one mission for more than 85 years – to provide exceptional medical care to our friends and neighbors, the citizens of this East Texas region. Since we first opened our doors in 1928, Nacogdoches Memorial Hospital has been melding traditional human values with the latest technology and treatment techniques. Our outstanding team of physicians and medical personnel have dedicated themselves to a simple goal – to take care of you to the best of our abilities. We recognize staying in the hospital may be a new experience for you so we’ve developed this website with information about the services we make available to you. At the end of your stay with us, you may receive a questionnaire concerning the care you received. Please take a moment to complete it, telling us how you felt about your visit. We’re always working to enhance the care we give our patients and any input you might have would be valuable to us. All of us at Nacogdoches Memorial Hospital want to thank you for choosing us as your healthcare facility. We wish you a comfortable stay and a speedy recovery. ATM Cellular Phones Fire Arms Telephone Services Tobacco Wireless Internet PC Laptops Mac Laptops System Requirements: PATIENT FINANCIAL RESOURCES PRICING ESTIMATES FOR PATIENTS BILLINGS CHARITY CARE FINANCIAL COUNSELING PATIENT FINANCIAL RESOURCE PATIENT PRICE INFORMATION LIST RECURSOS FINANCIEROS PARA EL PACIENTE CONTACT US VISITORS CORONAVIRUS (COVID-19) Nacogdoches Memorial Hospital is closely monitoring the COVID-19 situation and are committed to the well-being of our community and the safety of our staff, patients and visitors. For a detailed explanation of COVID-19, click here. In an attempt to mitigate the currently increasing risk of COVID-19, Nacogdoches Memorial Hospital will be following several recommended measures from the Centers for Disease Control (CDC) to minimize the risk of spread of this coronavirus infection. Visitation Advisory In accordance with TX HB 2211, NMH is allowing two (2) visitors per patient receiving care or treatment at the hospital unless ordered by attending physician to have “no visitors.” Restricted visitor hours will be posted and made available on request. Patients arriving for procedures in the surgery center, cardiac cath lab and GI lab will be allowed two visitors in order to assist in receiving discharge instructions. In order to avoid unnecessary exposure, patients are encouraged to designate as their visitors close family members or persons who will be involved in caregiving at discharge. Some specialty areas have unique visitor guidelines that will be shared on each particular unit. Please see our website for current hospital-wide visiting hours. Visitation Policies and Procedures For the well-being of patients and visitors, COVID patients will be allowed one 30-minute visit per day by one designated visitor. Visitation in the emergency department may be intermittent in an effort to protect the safety and privacy of patients and visitors. Delays in initiating visitation may be needed to complete necessary testing to provide for safety. Surgical and medical procedure visitors may escort the patient to registration and remain in the designated waiting rooms/lobbies during the patient’s procedure. Pediatric parent must remain with their child at all times. Women & Children’s Health Services visitation guidelines have been developed to reflect the unique needs of the population served. Patient Visitor Designation and NICU Visitation Guidelines are available within the department, at the hospital screening desk, from your Healthcare Providers and from the hospital website. Exceptions to the Visitation Policy may be made by the attending healthcare provider or the house supervisor for end-of-life or extraordinary circumstances. Approved Visitor Rules and Guidelines Approved visitors must be 18+. All approved visitors will be screened for temperature, respiratory symptoms and possible exposure upon entry to the hospital. Approved visitors will not be granted access if screening is failed or refused. Approved visitors will be required to wear the designated personal protective equipment and practice social distancing, as well as follow instructions from clinical staff regarding infection control protocols. Hand sanitizing will be required upon entry to the facility and at intermittent locations. In the interest of infection control, the visiting of multiple patients by one person will not be allowed. Approved visitors may briefly visit the Bright Café, Coffee Spot, vending areas or rest rooms, if needed. Visitors to COVID patients will remain in their patient’s room and are encouraged to immediately exit the building at the conclusion of their visit. The New Visiting Hours are: 8 a.m. to 7 p.m. with entrance through front lobby until 5 pm and ER until 7 pm. ICU visiting hours are still 30 minute intervals at 9am, 11am, 1pm, 3pm, 5pm Liability Disclaimer Though Nacogdoches Memorial Health has taken precautions to reduce the spread of all pathogens including COVID-19, the contagious nature of many bacteria and viruses means that a possibility remains that you could still contract an illness while in any public place, including the hospital. Please follow the guidelines set out by staff and signage to protect yourself and decrease the risk of exposure. Nacogdoches Memorial Health assumes no responsibility should transmission of coronavirus/COVID-19 or any other communicable diseases occur during any visitation of the hospital facility or its other affiliated locations. Nacogdoches Memorial Professional Group Clinics and Medical Offices No visitors will be allowed in NMPG clinics and medical offices, unless accompanying a patient who is unable to make medical decisions, unable to safely move without assistance or is a minor. This includes prenatal and ultrasound patients. Approved visitors must be 18+ years, with the expectation that visitor and patient will be masked at all times. Walk-in appointments are available. If you are sick and need to be seen, please call your provider’s office for an appointment, so accommodations can be made to best protect you, other patients and our healthcare staff. If you are sick and have an appointment with one of the NMPG specialists (urology, surgery, gynecology), please call your primary care provider to be evaluated. We will only see sick patients at our specialty clinics under special circumstances. Obstetric patients who are ill should call the clinic or office before coming to regularly scheduled prenatal appointments. Urology and general surgery patients should call the clinic for assessment if you have an urgent need. Staff precautions We continue to take all recommended safety precautions for the health of our employees and patients that we serve. Masking and COVID screening procedures are still in effect at Nacogdoches Memorial Hospital. Important Ways to Slow the Spread Get a COVID-19 vaccine. Find out about local appointments by calling 936-305-8488. Scheduling line hours may vary. Wear a mask that covers your nose and mouth to help protect yourself and others. Stay 6 feet apart from others who don’t live with you. Avoid crowds and poorly ventilated indoor spaces. Wash your hands often with soap and water. Use hand sanitizer if soap and water aren’t available. For more information on COVID-19, click on the CDC page here and the Department of State Health Services info page here. Sincerely wishing you continued good health! Effective 9-1-2021 YOUR CARE WE CARE FOR YOU Patient Care Staff Social Services Interpreters Ethical Concerns ADDITIONAL INFORMATION CHAPLAIN & CHAPEL The hospital chaplain is available for patient and family spiritual needs, as well as facilitating organ donation and patient advance directives (which are detailed in a later section). The chaplain’s office and the hospital chapel are located on the third floor, near the intensive care unit, offering visitors a quiet retreat for meditation and prayer. The chaplain may be reached at (936) 564-4611, ext. 8436. LODGING Some local hotels and motels provide discounts for people who have family members in the hospital. Be sure to ask about visitor discounts and mention Nacogdoches Memorial Hospital when calling for local accommodations. A complete list of local lodging options and area restaurants is available on the Nacogdoches Convention and Visitors Bureau website. Lodging Restaurants ORGAN DONATION If you would like information regarding organ donation, ask your nurse to contact the hospital chaplain. He will be happy to visit with you and answer your questions. For more information, visit the LifeGift website. Better Health Care is Our Mission NACOGDOCHES MEMORIAL HOSPITAL IS PROUD TO CELEBRATE 90 YEARS OF CARING FOR OUR COMMUNITY. PATIENT PORTAL (936) 564-4611 info@nacmem.org 1204 Mound St, Nacogdoches, TX 75961 QUICK LINKS Department Directory Pay Your Bill Visiting Hours En Español Privacy Statement Provider Access Team Members Support © Nacogdoches Memorial Health 2021 :: All Rights Reserved. II Designed by: Sandman Studios Ent.