CONTACT Returns and Reverse Logistics: Simplify Success Sometimes the supply chain moves in reverse. Don’t let merchandise recalls, returns and warranty programs consume your time and resources. As experts in returns and reverse logistics, we have the infrastructure and efficiencies in place to manage and implement every aspect of the process. Promptly responding to your after-sale customer or client needs, we manage everything from paperwork and billing to shipping. We do it with speed and accuracy, elevating customer experience and your brand. Industry Solutions We move returned products forward. Fast. Built on well-proven, cost-effective efficiencies, we meticulously handle return product disposition, recalls, return materials automation (RMA), exchanges, returns and more. Fulfill warranty promises. Provide your B2B or B2C customers with comprehensive warranty support services delivered by seasoned experts. From customer support to product replacement, we cover every base, working in complete alignment with your brand. Optimize returns management. Executed properly, product returns are an opportunity to increase brand loyalty. Our processes screen items for product and destination accuracy and implement standardized protocols designed to keep costs low while delivering high customer satisfaction. Product recall needs? From food and beverage to pharmaceuticals and home improvement items, we manage product recalls with meticulous consumer and customer care. Whether you need FDA facilities, climate controlled storage or expert customer-interfacing services, we have the industry experience and knowledge to successfully deliver recalls in alignment with your brand. Returns and Reverse Logistics Overview Returns and reverse logistics are an integral component of the fulfillment and distribution cycle. When inventory is returned, we manage and track every item, routing items accurately for resolution and serving customers with integrity and speed. Warranty support Returns management Reverse logistics Product recall management Related Service Solutions When your supply chain moves backward, move forward with expediency. We’ve got you covered for warranty support, returns management, reverse logistics and product recall. Read about our related services and solutions to learn how we can help you succeed. Order Management and Ecommerce Our cloud-based B2B and B2C platforms solve your order management needs in one place for online, direct, retail, distribution and customer service channels. Read More Storage We have 3.5 million square feet of space across the US and Canada with an unmatched range of storage capabilities, including temperature & humidity control. Read More Transportation Benefit from efficiencies in bulk product consolidation, inbound/cross dock services, direct-to-consumer shipments, damage reduction & exception management. Read More Fulfillment From demand planning and order processing to print production and warehousing solutions, we optimize every element of your supply chain to drive results. Read More Contact Us Hawk Award for Industry Innovation Archway was recognized for excellence in gift card logistical management through a multi-year project. It was the first time in Blackhawk history a supplier was honored in this category. Read More Ford Motor Company Six Sigma Black Belt Project Archway was recognized by Ford Motor Company for our customer-driven performance project in the Ford Wholesale Incentive Program. Six Sigma is a customer satisfaction improvement tool focused on understanding customer needs from their viewpoint. Read More Target Vendor Award of Excellence Target recognized Archway for innovative leadership, superior execution, commitment and extraordinary performance. We’re the first fulfillment company to have ever received this distinguished award. Read More © Copyright 2021 ARCHWAY MARKETING SERVICES | PRIVACY POLICY | TERMS & CONDITIONS