Consumer Advisor Log in Français Main navigation Home Investments Insurance Group Benefits Forms & Tools Blog About Us Fast Facts Learn more about our customers, people, financial strength and ratings. Main Content People We have: 341,000 individual customers 11,300 group employer customers 252,000 group life and health plan members 860 employees across Canada; 530 employees at our corporate head office in Kingston, Ontario 36,000 distribution partners--professional financial advisors, brokers, managing general agents, group producers and mutual fund dealers across Canada Our corporate fact sheet provides an overview of our company and financials from the quarter. Read our latest fact sheet Achievements Voted Top Life & Health Insurer in Canada in 2019, 2018, and 2016 by the Insurance Business Awards Ranked among Canada’s Top Employers by Forbes in 2020 and 2019 Company ownership Our unique ownership structure is a competitive advantage. We are a subsidiary of E-L Financial Corporation Limited. Since 1956, the Jackman family has been involved with Empire Life, and has controlled E-L Financial since its incorporation in 1969. Financial strength We are strongly capitalized. The strength of our capital base (LICAT) was 136% as of December 31, 2020, well above the requirements set by the Office of the Superintendent of Financial Institutions Canada (OSFI) and Empire Life’s minimum internal targets. What is LICAT? The Life Insurance Capital Adequacy Test (LICAT) measures a company’s ability to meet obligations to its policyholders. OSFI requires life insurance companies to maintain a LICAT ratio of at least 90% and expects their internal targets to be at least 100%. We are based in Kingston, Ontario with main centres in Toronto and Montréal, and regional offices across the country. Contact us Our ratings help tell the story of our financial strength and the quality of our debt issues. Learn more We work hard to make Empire Life a great place to work, learn and grow. Learn more QUICK LINKS About Us Careers Investments Insurance Group Benefits Forms & Tools Blog COMPANY Contact Us Legal Privacy Policy Accessibility Consumer Information Empire Life Investments CONTACT US The Empire Life Insurance Company 259 King St. E. Kingston, Ontario 1 877 548-1881 info@empire.ca 8:30 am to 5:00 pm, EST weekdays VISIT US © 2001 - 2021 The Empire Life Insurance Company All Rights Reserved.