About us News and Media Have your say Help and contact Accessibility Power cuts Electricity FAQs Safety Future energy Search Home Safety Around substations Need to get inside a substation? Need to get inside a substation? Do you need to get access inside a substation to complete some work? Our engineers can arrange this for you. Typically customers request this when: Building or working near a substation Carrying out maintenance work inside a building with a substation Checking fire alarms located within the substation If you notice any damage to one of our substations or think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile). Did you know: An electrical substation is essential for keeping the lights on We have hundreds of electrical substations in London, the South East and East of England powering homes and businesses. Our substations can be located on or close to customer land so occasionally customers need access when carrying out work nearby. Substations can also be found inside large buildings. If access is required, one of our engineers can arrange this for you. Building with it's own substation You may also be interested in: Substation issue Find out more Living next to electrical equipment Find out more How long will this take? We'll always aim to book you in for the next available appointment that is convenient for you. Request online now We'll visit you and agree a date We'll provide access Common questions Does it cost to gain access to substation? There may be a cost, this will depend on the reason for access and the duration. Please request and we can talk you through any costs. Can the power be turned off from the substation during the site visit? Unfortunately no, substations power many homes and businesses so we want to minimise disruption. To deliver a service to our customers, we will always provide a minimum of 48 hours’ notice before any planned power cut. Request now Complete our quick online form and we will aim to contact you back within three working days. Request now Log in or register Do you request this type of work regularly? If so, register or log in to request this work now. Log in / register Contact us Call us Free to call from a mobile or landline phone. Lines are open Monday - Friday, 9:00am -5.00pm. 0800 029 4285 About us News Have your say Innovation Careers WhatsApp Help and contact Infrastructure services DER, DG and storage Competition in Connections G81 Library Areas of Outstanding Natural Beauty map Customer Engagement Group Suppliers and partners Privacy policy Terms and conditions Cookie policy Modern Slavery Act Sitemap Accessibility Need help using this website? Useful information Select your language We want to ensure that our website is as accessible and usable as possible and we are committed to constantly improving our website to meet the needs of all users. Find out ways we can help. Cookies We take your data privacy seriously. View our Privacy Policy. View our Cookie Policy. Close