Login/Register iPhone Insurance Mobile Phone Insurance Gadget Insurance Students Blog Help & Support Customer charter The heart of our business is based in a complex industry. The nature of insurance means that there will always be instances of rejected claims, and therefore, a certain level of customer dissatisfaction. We understand this, but we also understand that a good experience is vital to the ongoing relationship we want to have with our customers. This Customer Charter outlines where we are committed and focussed in delivering great service for our customers. It is an ever-evolving Charter, which we will look to update on a regular basis, based on your feedback: We're committed to listening to our customers We use many different forums, both internal and external, to listen to what you, our customers, are saying. We continue to invest resources in helping you via social channels, like Facebook and Twitter. These social forums continue to prove increasingly popular as a way for customers to communicate with us. We may not always get it right, but we're committed to putting it right We take customer feedback very seriously and continue to seek it via our customer satisfaction surveys. This gives you the opportunity to tell us what we are doing well, and what we could do better. We then focus on what we can improve. We strive to deliver better service We aim to provide friendly, professional service at all times. MyBubble gives Gadget, Bike and Jewellery customers online access to Policy documents. Gadget and Bike customers can also update personal and bank details at their own convenience. Any concerns about our service? We really do hope you have a great experience with Protect Your Bubble. However, we understand there may be times where our service levels may fall short. If you feel we have not lived up to your expectations, please click here for information on how to file a complaint. If you simply want to give us your feedback, you can do so by emailing customerservices@protectyourbubble.com. We may ask for your permission to publish feedback we receive for marketing purposes. Updated: April 2017 Customer Ratings See what our customers think about us For corporate, PR and sponsorship requests Feedback Get social e-mail Public Relations Sponsorships Web Contact Us Interested in becoming a partner Would you like to introduce your customers to one or all of our insurance products? If so, we would love to hear from you. We have a wide range of partner solutions, regulation expertise and the account support ready to get started. Find out more Contact Us See our awards Renewing a policy Make a complaint FAQs My policy If it's worth protecting... Bubble it Did you know that Protect Your Bubble is one of the only Gadget insurers to advertise on TV? Not only will your customers recognise us more than other brands, you'll also be introducing customers with the peace of mind that Protect Your Bubble is part of Assurant, a Fortune 500 company traded on the New York Stock Exchange with over 125 years experience in insurance. 0 1 2 3 4 "Highly recommend - I’ve received fantastic service from the beginning to the end. Friendly and attentive customer service staff and fast delivery" Daniel 0 1 2 3 4 "Claim went through quickly without any issues. Customer service is great, documentation is clearly explained and easy to upload." Eleanor 0 1 2 3 4 "I've needed to make one claim and it was dealt with expediently. I would definitely recommend the company and the policy for anyone who rents cars regularly." Tony Explore About Us Affiliates Business partnerships Customer charter Sitemap Students Help & Support Contact us FAQs Help & Support How to claim Make a complaint Renewing your gadget policy Important Information Cookie Preferences Cookies Privacy Policy Site Terms of Use Protect Your Bubble is a trading name of Assurant Direct Limited, a company registered in England and Wales (registration company number 5399683). Registered address, Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. Assurant Direct Limited is authorised and regulated by the Financial Conduct Authority under registration number 651412. You can check this on the Financial Services Register at http://www.fca.org.uk/. ©Protect Your Bubble 2016 Cookie Preferences We collect some data when you use this site, so it works and is secure. We also ask your permission to collect data to understand how you use our site to help us improve our service. Select 'Accept All' to agree or alternatively, 'Manage Preferences' to choose which cookies we use. Accept All Manage Preferences