Governance Privacy policy Terms of use Press Releases Contact us A leading provider of innovative, flexible and trusted Debit Card and Payment Solutions for businesses and consumers. Payment Card Technologies is a leading provider of products via cards, mobile and virtual platforms. We are able to offer a range of flexible solutions from our off the shelf products suitable for smaller scale operations to fully branded, bespoke cards for those wanting a tailored solution. Cards Mobile Virtual Our Credentials Business Opportunities PCT Solutions Case Studies Product Applications News & Press Our Credentials PCT is committed to providing best in class services and innovation across all its processes and helping deliver prepaid card programmes that drive acquisition, activation, usage, retention and loyalty. This together with world class support and infrastructure helps to establish the basis of long and successful partnerships. Proven 7 year track record, with particular expertise in the travel, finance, airline, corporate and government markets. Part of the Lenlyn Group of companies, offering strong global capabilities. Over 20 clients processing £300m per year globally. Product regulated by the FCA and the Prudential Regulation Authority. Strong strategic partner relationships. Security and integrity of systems and processes. Focus on maximising yield management. Recognised industry leader through the receipt of several awards or excellence. Our existing card schemes: See for yourself easyJet Currency Card FairFX Corporate Card Angry Birds Gift Card, Prepaid Card, Virtual Card & Mobile App Brittany Ferries Travel Card Cheque Point General Spend First Premier – PCTs B2C General Spend and Travel Card Ghana Bank Debit Card Money Pass Dutch Remittance Card Pitney Bowes Corporate Card Quintessentially Membership Card RFU Travel Card Travel-Welfare-Refreshment-Voucher FairFX Travel Card Ramsdens Travel Card Gatehouse Bank Debit Card MeCard Teen Spend Think Money Travel Card Change Account Card for the underbanked Vida FX Travel Card Global Knowhow Danish Prepaid Card PCT currently manages over 20 major programmes ranging from large corporates for example, easyJet, Angry Birds and Brittany Ferries, to specialist prepaid currency providers FairFX, through to the provision of Debit Cards for small banks, such as Ghana Bank. As part of the Corporate Expense programme, we also have over 200 business customers covering a range of different sectors in the UK and throughout Europe. Take Advantage Business Opportunities: Take a seat & succeed The market drivers for prepaid cards are expansive and cover a diverse group of businesses, including travel money, finance, government benefits, general spend, corporate expenses and payroll as well as the replacement of gift vouchers, cheques and cash. PCT offers full banking debit card services, for FCA regulated banking institutions, and can deliver B2B solutions for companies, which in turn can ultimately support either B2B or B2B2C solutions for their customers/consumers. This is where PCT can help to remove the complexity and make it transparent for customers by offering expert advice and practical solutions within the following areas: Customer Experience Drive traffic via online and over the counter transactions. Generate continuing relationships with customers, providing further opportunities to market products and services to members, i.e. cross selling opportunities. Drive repeat and ongoing business via reporting and client relationship management to maximise yield potentia. Provide capabilities to enable BACS and direct debits from individual card accounts. Offer a Banking Lite product which features direct debits and ring fenced wallets. Ease of Integration All card administration and scheme requirements handled by PCT i.e. MasterCard/Visa. Project management of set up and ongoing support. T package offered for mobile app and website. Reconciliation and fraud management. Customer call centre with 24 hour help desk capabilities. KYC – electronic ‘Know Your Customer’ checks, plus manual checks if required. ‘Know Your Business’ checks for appropriate corporate propositions. Increased Brand Awareness Everyday brand exposure from card in wallet. Virtual payments for online purchases. Loyalty and cashback propositions. On-going communication enabled through additional customer touch points. Additional Revenue Streams & Cost Reduction Opportunities Card sales and on-going usage. Various revenue models e.g. fee per transaction / charge for card. Replacement of cash and cheques to improve cost base. Foreign exchange revenue. Mobile and virtual payments. A World of Solutions Our world of Programme Management: PCT is committed to providing best in class services and innovation across all its processes and helping deliver prepaid card programmes that drive acquisition, activation, usage, retention and loyalty. This together with world class support and infrastructure helps to establish the basis of long and successful partnerships. Pre Launch Programme Management Project scoping, definition & approval Product setup and testing Card design and production Website and mobile app design, build and implementation Call centre set up Funds flow set up Management information definition Post Launch Account Management Product implementation and rollout Management information reporting through our dedicated portal: Payment Vision Fraud monitoring Marketing consultancy Supply chain management Reconciliation Previous launches below PCT Solutions We will guide you through Virtual Cards Open Loop & Closed Loop functionality Loyalty cards/incentive schemes Cashback Gift Cards Prepaid Cards Debit Card Underbanked Government Backed Initiative B2B Portal Development Staff Training Travel Market FX Market Project Management Welfare Distribution Corporate Loading Case Studies. Our solutions at work 1. Production & launch of easyJets’ first prepaid currency card, for 40 million UK customers. PCT delivered easyJet’s first prepaid currency card in May 2013 The Euro Currency Card. PCT Solutions Travel Market FX Market Project management Loyalty integration Web development Card design & production Marketing consultancy Initially the card was offered to all easyJet customers through their extensive database, as a convenient, cost-effective, and secure alternative to cash, credit and debit cards and Travellers Cheques. This was quickly followed by external promotion of the card via comparison sites, to all holidaymakers looking for a great value card. Requirements To launch a highly competitive FX travel money card to easyJet’s 40 million existing UK customers, and help drive incremental ancillary revenue (phase 1). Loyalty integration drive (phase 2). To complement the existing easyJet brand proposition in terms of its value and simplicity. To be promoted as a convenient, cost-effective, secure and simple alternative to cash, credit and debit cards and Travellers Cheques for payments in Europe. Solution PCT delivered The Euro Currency Card – in May 2013. Issued by Raphaels Bank,under the Visa scheme, the Euro Currency Card is a secure electronic chip and PIN enabled prepaid card, available for use in over 26 million outlets and 1 million ATMs worldwide. The whole process, from concept to delivery, was completed in under 3 months, including the creation of a dedicated website. The new travel card launch offers easyJet customers a ‘value for money’ Euro Currency Prepaid Card alongside the flights and services available on easyJet.com. Card Features Free to purchase when loading over £100. No transaction fees and no ATM fees for withdrawing cash. Travellers also have 24 hour access to cash via ATMs which display the Visa brand mark. Highly competitive exchange rates. We have been impressed with PCTs can do attitude and professionalism throughout the process. We believe the Euro Currency Card is one of the strongest prepaid currency cards on the market today and we are proud to offer this exclusively to easyJet customers” Martin Smith, easyJet Key Business Benefits Added value to the existing products through a complementary cross sell product. Competitive advantage gained over rival airlines who don’t have a comparative product, or those with a card but less favourable rates. Ancillary revenue achieved from sales and FX model. Positive PR achieved, resulting from a highly competitive product proposition for passengers (articles featured in The Sunday Times, Love Money, Money.aol, Head for Points, Cards International, YourGX, and Incentive Travel). Key Customer Benefits Cheaper alternative to traditional methods and competitors. Safer and more convenient than carrying cash or taking Travellers Cheques. Development Plans A Sterling Card, rolled out across Europe within the year. Integration of the Prepaid and Loyalty cards as a phase 2 product using the Visa platform as the base product, to ensure the card becomes an annual membership card, ideal for families and lower frequency passengers. We wanted a prepaid currency card that would deliver unbeatable value, help customers with budgeting, be easy to use and secure. PCT was selected on the basis of their proven experience in the prepaid card field, strong supplier relationships and commitment to deliver the product within the very tight timeframe we required. The team has worked tirelessly throughout the project to not only scope out and design the card, but create the literature, marketing material and website, in addition to supporting the launch and managing the card on an on-going basis” Martin Smith, easyJet 2. Load and …. spend Mobile App for card purchase and management. Including two distinct products: - Branded loadable gift card (£25-£250) - Reloadable Prepaid Card with loyalty features PCT were selected to manage the Angry Birds cards programme through our prefered supplier status with MasterCard. The bespoke solution developed for them was scoped out and refined during several workshops to find the perfect solution for Rovio, Brandution and their customers. PCT Solutions Mobile App development Gift Card Prepaid Card Loyalty (In conjunction with Cashback Scheme) For their app savvy target market, the development of an app for card purchase and management was imperative. As was the creation of two distinct products: a Gift Card as a perfect present for family and friends, and a reloadable Prepaid Card, replete with loyalty features. Solution PCT have managed all aspects of programme management including: Card design and production. End-to-end supply chain management. Website and App development and copywriting. Application processing, including fraud monitoring. A 24/7 UK customer helpdesk and lost and stolen helpline. Features Can be loaded with any value between £25 and £250. Customers have the choice of the Red Bird or King Pig design. Available to buy now at www.brandution.com/angrybirds. Results Angry Birds’ movement into the gift card and prepaid card payment space geared towards engaging the 1.7 billion consumers who have downloaded the app. Fans of Angry Birds of all ages will enjoy additional benefits, in the form of a loyalty programme and an app for managing the card account while on the move. Angry Birds prepaid reloadable cards to be launched, as a second phase. People are already used to carrying Angry Birds with them wherever they go. This new partnership with PCT, Rovio and Master Card will bring the popular brand to their wallets. Marcus Gronros, CEO of Brandution 3. Alternative to existing banking products. The development of a new “fairer socially inclusive banking model”. Guaranteed Approval Guaranteed Debit Card Dedicated Sort Code & Account Number Direct Debit BACs Clearing Telephone Banking Online Banking Mobile Banking (App) Account Statement Fixed Monthly Fee Jam Jar Wallets Ring Fenced Jam Jar Wallets Bill Payments Facility Face to Face Support Retail Club PCT Solutions Underbanked Government backed initiative Banking product Mobile App development Cashback facility B2B portal for business to sign up customers The Change Account is an inclusive proposition that endeavours to change financial behavior in the United Kingdom, targeted at those seeking an alternative to existing banking products. Background PCT forms part of the Public sector initiative that MasterCard has launched, focusing on local authorities. The Government, led by Francis Maude MP, has launched a programme designed to involve more SMEs in Technology supply. New Universal Credit Arrangements due to be introduced next year will also change how benefits are paid. Alternatives to major bank accounts are picking up momentum. Founder member Steve Round,Chairman of The Big Issue has obtained significant sponsorship from strategic partners, such as Advice UK, Homeless Link, Pay Plan and Street UK. PCT will deliver the project over the coming months with its own strategic partners. The Change Account is now ready for launch and is seen as the first step in a major drive in this marketplace. Solution The development of a new “fairer, socially inclusive banking model”. Sold via socially connected exclusive distributor partners, enabling face to face contact with clients. Helping individuals change their behaviour while generating them extra money. Product Features App Mobile App development, enabling full account functionality and amplifying the Change Account experience. Features to include: targeted offers, financial planning tools, interactive content such as ’cash back retailer’ locations, and interactive savings planners Website Accessible portal to enable quick sign up. Integration of online seminars. Access to interactive infographics, quizzes and games highlighting efforts to combat financial illiteracy, and a dedicated youth section of the website. A blogger outreach strategy to connect with financial blogs, political commentators and politicians. An effective, valuable and relatable social presence. Our Vision We believe that everyone should have access to the financial services they need to participate in our economy and society. To have the chance to save rather than be trapped in debt, and have the opportunity to achieve the financial 4. Access to the same benefits online as the high street counterparts. Enabling online transactions for Park’s existing cards, giving cardholders access to discounts for hundreds of supermarkets and mainstream retailers. PCT Solutions Virtual Card Open loop and closed loop functionality Loyalty cards for membership and employee incentives Park Group have numerous existing card schemes aimed at businesses, consisting of loyalty cards for membership databases (as a value-added benefit) and cards marketed as employee benefits cards. The existing Everyday Benefits cards offer cardholders discounts at hundreds of supermarkets and mainstream, high street retailers. A disadvantage of these cards, however, was that customers were unable to use them for online shopping. Park Group therefore came to PCT to manage a solution to enable online transactions. Solution A closed loop ‘Select Retailer Virtual MasterCard’ was produced, offering customers access to a selection of retailers, at a lower cost than the open loop card. TAn alternative open loop ‘Spend Anywhere Virtual MasterCard’ was produced to enable greater online shopping flexibility. Cardholders to transfer value from their Everyday Benefits Love2shop card to a Flexecash Virtual Prepaid MasterCard. A minimum top up value of £20 up to a maximum spend value of £200. Once the funds have been transferred, the Virtual MasterCard details are provided on screen, then input at checkout to pay for the goods. The Virtual Card details can be used for up to 3 months. Benefits Companies offering the original card as a membership and loyalty tool will benefit from the added value of the online functionality. Staff and cardholders benefit from the convenience of online shopping. Cardholders are able to use the Virtual MasterCard immediately. 5. Efficient Prepaid welfare card for disrupted travel customers. A slicker and more secure way of managing the airline compensation process. Faster access to food and drink for inconvenienced travellers. PCT Solutions Travel Market Welfare distribution Corporate loading The days of paper vouchers for light refreshments when flights have been delayed, cancelled or over-booked are numbered, as PCT and Travel Welfare launch the UK’s first prepaid card for airlines, enabling travel companies to issue welfare to disrupted customers. Airlines are obliged by EU legislation to provide compensation in the form of light refreshments for passengers delayed more than 2 hours. Up to now, this process has been inefficient and expensive, and airlines have been keen to find a slicker and more secure way of managing it. Requirements To improve the Light Refreshment Voucher process Improve on security, financial control and reconciliation of issued welfare. Provide detailed financial management information for delays and improve cost models. Solution Move the current method of compensation distribution from vouchers to Prepaid Cards, offering complete control for Airline staff over amounts distributed. Validity period set by the Airline via a simple passwordprotected web portal provided at the desktop. Ability to pre-load a set number of cards per aircraft (per person or per family) with funds. Customer Journey As soon as a delay (that is above the regulatory threshold) is announced, passengers are advised to go to the airline desk to receive their card. Customers swipe the card in the card reader at the retailer when purchasing their food and the relevant amount is deducted. Once the flight is called, the cards become inactive and any remaining funds are returned to the airline. Card Features A VISA prepaid card with funds up to £20 or €25 (to beloaded by the airline). Restricted open loop enabled for selected Airport retailers. Benefits Automation of existing cumbersome processes. Reduced work required by the ground handling agents. Provides detailed management information, transparency on spend and improvements in procurement processes. Disbursement savings from the handling agents. Potential savings on unauthorised or fraudulent use of LRVs. Automatic card cancellation ensures non-redeemed LRVs stay with the airline and are not used after the event. Opportunity for card sponsorship by non-competing brand. Call to action on cards or leaflet can allow for offline marketing opportunities. Better utilisation of resources due to improved invoice reconciliation. Results The product is currently in pilot phase with a high profile airline, with roll out to other airlines expected imminently. A slicker and more secure way of managing the airline compensation process. Faster access to food and drink for inconvenienced travellers. The Travel Welfare card slashes the time and money spent previously managing Light Refreshment Vouchers, cuts opportunities for fraud and abuse of funds by providing a clear audit trail, reduces petty cash fraud and ensures EU legislation compliance. Airlines will also have the opportunity to drive marketing messages and build customer touchpoints through the cards. Flight delays are a fact of life and airlines understand the impact these can have on brand loyalty. By providing customers with instant access to funds to make their wait more comfortable they are demonstrating their commitment to improving the customer experience at a time when it is perhaps most valued. Prepaid Card Product Applications Get in touch For the unbanked and underbanked Enables the easy payment of central and local Government Benefits, Temporary Assistance and Emergency Payments. Socially inclusive – purchases enabled without credit checks or access to a bank account. Access to a Chip & PIN payment card with worldwide recognition. Movement away from outdated cheques and the dangers of carrying large sums of cash. Ability to access internet shopping. Enables the receipt of wages, as well as the loading of loans or cheques directly onto the card when no other bank account is available. For teens A great way for parents to introduce payment cards to teens. Possible to purchase ‘linked’ secondary cards , enabling parents to load specific amounts. Parents have access to the secondary account online to check their teens’ spending. Parents can rest easy knowing that their children aren’t able to rack up huge bills. Restricted web activity for under 18s. For travellers Cards can be purchased in Sterling, Euros and US Dollars, and can be loaded and reloaded trip after trip. Offers peace of mind to travellers, and encourages a departure from inconvenient travellers cheques or carrying lots of cash. Fixed exchange rates mean customers can ‘lock in’ rates. Can be used wherever the MasterCard or Visa Acceptance Mark are shown. For money transfer remittance An easy way to send money to family members and friends. Purchase of a secondary ‘linked’ card and account. Funds are loaded onto the first card and moved to the second for use by a friend or relative at home or abroad. Funds can be used to make purchases or to withdraw cash from ATMs in local currency. For better money management The prepaid card encourages sensible spending, with no overdraft facility. 24/7 online account access to check balance and transaction history. Cardholder purchases made online or at POS are made without revealing sensitive banking or credit or debit card information. Mitigates risk, as limited funds are available if the card is lost or stolen. As a reward mechanism Cards can be integrated into an existing loyalty scheme. Customers can use the card to earn rewards based on specific activity. Cards can be offered in a closed loop or open loop environment. Allows the payment of expenses and incentive payments via an online platform. Contact Us If you are interested in discussing a card programme for your organisation, please contact: partnersales@paymentct.com or call +44 (0)203 3971699 For any other enquiries please contact us at: PCT (Retail) Ltd 5th Floor 48-54 Moorgate EC2R 6EJ London Telephone: +44 (0)203 3971699 Fax : +44 (0)1244 241095 © Payment Card Technologies Innovative Payment Solutions