Complaints, Legal Information and Cookies “The vast majority of websites use cookies and tracking technologies.” Our complaints policy – your rights when things go wrong If you are ever unhappy with our advice or any part of our services, please let us know straight away. We will do our best to resolve your concerns quickly. Please direct any concerns in writing to Complaints, Sterling & Law Group plc, 1 Harley Street, London W1G 9QD. By email to info@sterlingandlaw.com or by phone to 020 3740 5856. Our complaints guide is available upon request. If we are not able to resolve your complaint, you may be able to refer the matter to the Financial Ombudsman Service. This is an impartial and independent organisation that settles disputes between financial services businesses and their clients. Whether you have the right to do so would depend on the nature of the complaint. More information about the Financial Ombudsman Service is available from https://www.financial-ombudsman.org.uk You may also be able to claim compensation from the Financial Services Compensation Scheme if you have suffered a financial loss due to our actions and we are not able to compensate you. The amount of compensation would depend on the work we had done for you and the circumstances of the claim. You can contact the Financial Services Compensation Scheme or see http://www.fscs.org.uk/what-we-cover/products for more information. Claims regarding most types of investments are covered up to a maximum limit of £85,000. Claims about arranging or advising on protection products or insurance is covered for 100% of the claim, with no upper limit. Claims about some pensions and annuities are also protected completely, with no upper limit. Sterling & Law Independent Wealth Management is a trading name of Sterling & Law Group plc. To find out more about Sterling & Law Group plc, look at the ‘About Us’ section of our website. Sterling & Law Group plc is authorised and regulated by the Financial Conduct Authority. The trading and registered address of Sterling & Law Group plc is No 1 Harley Street, London W1G 9QD. Registration number 4390539. FCA registration number is 216784. Contact: info@sterlingandlaw.com Tel: 020 7291 4567 Cookies and Tracking Technologies Policy Sterling & Law Group plc has considered the requirements of the Disability Discrimination Act with regard to the design of this website. Some of our associated partners may use cookies. Here is some generic information on cookies and how they may be used. What is a cookie? A cookie is a text file containing a small amount of data that is downloaded to your computer when you visit a website. The vast majority of websites use cookies and tracking technologies. Cookies are useful because they help us arrange the content and layout of our websites and recognise those computers that have been to our websites before. They allow us to remember your preference settings and play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Some cookies are also essential to enable you to move around our website and use its features. They also help us to identify which of our articles are the most popular and the types of journey visitors have to our websites. What are web beacons? Web beacons are usually tiny transparent images that help website owners track the activity of users on certain webpages. They can also send the website owner (for example, us or our technology partners) information in cookies such as whether an email with a web beacon in it has been opened. We do not use web beacons. When you access our website you may receive a message advising you that we have placed some cookies on your computer. This is necessary in order to display the website page to you. If you continue to use our website, further cookies may be placed on your computer to maximise your experience and to help us understand how we can improve. If you do not want us to place cookies on your computer, then there are a number of ways you can opt out – setting your browser either to reject all cookies, to only allow “trusted” sites to set them, or to accept only those cookies from those websites that you are currently on. 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