Business Products Services Quality Contact Quality politics The Management of GERARDO MARTÍN, aware of the importance of quality when satisfying customer needs, has decided to carry out quality management by implementing a Quality Management System in the company that is effective and appropriate to our needs, with the sole purpose of strengthening our position in the market, obtaining economic benefits that guarantee the survival of the company. The concept of Total Quality will be promoted, so that the rule of doing things right the first time is an objective of every person in the Company, regardless of the task they perform, becoming a collective task in which we must all get involved. The Company's Management shall periodically and in writing establish Quality objectives where predictably achievable values are quantified and which will serve to define the direction in which the Organization's efforts should be directed. The general guidelines established to achieve these objectives are the following: Achieve full satisfaction of our clients, providing them with services in accordance with the established requirements and specifications - explicit or implicit - and current regulations or legislation. Establishment of a documented system (or standardization) to ensure the quality of services, at all stages of its development. Implementation in the Organization of continuous improvement as a standard of conduct. Permanent analysis of information, both our own and that collected from our clients, to prevent failures and improve GERARDO MARTÍN's processes and services. ( Quality survey ) The Quality System has been developed and must be maintained in such a way as to work on the prevention of defects, rather than on their correction. The effectiveness and application of the GERARDO MARTÍN Quality System is the direct responsibility of its Manager. On its behalf and on its behalf, the Quality Coordinator will supervise its implementation, development and maintenance, evaluating its suitability and correct application. For this, the Quality Coordinator has the necessary authority to intervene in all the departments of the company, to the extent that he deems appropriate, to verify the application of the Quality System, identify problems, verify its effectiveness and coordinate activities with influence on the quality. The Manager of GERARDO MARTÍN undertakes to develop the guidelines that are established in this Manual regarding Quality aspects. Signed: Jorge Martín Manager © 2009 Gerardo Martín, SL | Design and layout: Ramiro Sánchez