CHECK OUT OUR MOST RECENT CONTENT CLICK HERE APPROACH SOLUTIONS CUSTOMERS ABOUT RESOURCES CONTACT home / resources / customer expansion / e-book: building stronger customer relationships e-book: building stronger customer relationships Share Post Topics Customer Expansion see all e-books science-backed conversation skills for customer success A recent industry survey uncovered a surprising statistic: 60 percent of companies have lost accounts because they were unaware their key stakeholders and influencers were not aligned or had left the organization. Most customer success conversations get so focused on adoption, utilization, satisfaction, and problem resolution, they lose track of the metrics and goals that decision makers actually care about. Your customers approved the expense of working with you because your sales team promised them value—top-level value that would propel them toward their company’s strategic goals. And if you aren’t continually showing them how your solution helps them meet those goals, they’re less likely to stay with you, let alone buy more from you. In this e-book, you’ll learn conversation skills and techniques grounded in Decision Science to build long-lasting, more profitable customer relationships. Specifically, you’ll learn how to: Create Success – Align value with meaningful metrics early in the customer relationship. Elevate Success – Maintain executive engagement and access throughout the customer relationship. Expand Success – Master commercial conversations to keep and grow the customer relationship. get the e-book Company Size $0-$49M $50M-$99M $100M-$249M $250M-$499M $500M+ Country United States Canada United Kingdom Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burundi Cambodia Cameroon Cape Verde Central African Rep Chad Chile China Colombia Comoros Congo Congo (Democratic Rep) Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Greenland Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar (Burma) Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda St Kitts & Nevis St Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe SUBMIT start having conversations that win Let's connect and explore how you can change your customer conversations and improve your results. LET'S TALK (HQ) 5455 Kietzke Lane, Reno, NV 89511 (UK) The Courtyard, High Street, Ascot, Berkshire, SL5 7HPJ Opens in a new tab Opens in a new tab Opens in a new tab Opens in a new tab CONTACT US ACQUISITION VS EXPANSION CUSTOMER DECIDING JOURNEY SITUATIONAL ENABLEMENT RESEARCH METHODOLOGY RESOURCES SALES SKILLS MARKETING SKILLS REMOTE SELLING MESSAGES CONTENT BLOG © 2021 Corporate Visions, Inc. All rights reserved. Privacy Policy | Terms & Conditions We'll assume you're ok with this, but you can opt out if you wish. settingsACCEPT