Sign In Becoming a Member Members Providers Provider Search En Español Member Information Health coverage for pregnant women and kids CHIP, STAR (Medicaid) and STAR Kids coverage in North Texas Apply today ‹ Previous › Next We care about you Already a Member? Then you are in the right place to find information on your benefits, doctors and health care providers. Our goal is to help you and your family stay healthy. Not a Member, but interested in becoming one? You can apply here or learn about our Member benefits and added value services. Member Portal How may we help you? Member Portal Information Member Portal Login CHIP How may we help you? Welcome CHIP Members Benefits Complaints and Appeals Costs Provider Search Member Advisory Group Member Handbook Replace your ID Card Rights and Responsibilities Well Child Exams CHIP Forms STAR How may we help you? Welcome STAR Members Benefits Complaints and Appeals Provider Search Member Advisory Group Member Handbook Replace your ID Card Rights and Responsibilities Well Child Exams STAR Forms STAR Kids How may we help you? Welcome STAR Kids Members Abuse, Neglect and Exploitation Benefits Provider Search Complaints and Appeals Member Advisory Group Member Handbook Replace your ID Card Rights and Responsibilities Specialty Care and Referrals Well-Child Exams Pregnant Members How may we help you? Welcome Pregnant Members Baby Steps Benefits CHIP Perinate Provider Search Medicaid Postpartum Prenatal Visits Replace Your ID Card Rights and Responsibilities Resources How may we help you? Resources Members Pharmacy Care Management Programs File a complaint If you get benefits through Medicaid's STAR or STAR Kids program, call your medical or dental plan first. If you don't get the help you need there, you should do one of the following: Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free). Online: https://hhs.texas.gov/about-hhs/your-rights/hhs-office-ombudsman Mail: Texas Health and Human Services Commission Office of Obudsman, MC H-700 P.O. Box 13247 Austin TX 78711-3247 Fax: 1-888-780-8099 (Toll-Free) Click Here to View the Member Complaint "How to" Flyer Prior Authorization For more information about Prior Authorizations please click here. If you have questions or comments call Member Services at 1-800-964-2247. We can also help you if you need help understanding or reading your Member handbook. Contact Member Services 1-800-964-2247 Contact Provider Services 1-888-243-3312 Toll Free TTY/TDD 711 or 1-800-735-2988 About us Careers Contact Us Office of Inspector General Privacy statement Copyright 2021 Cook Children's Health Plan Fort Worth, Texas | 1-800-964-2247 Servicios de asistencia linguistica | Sprachunterstützungsdienst | Services de soutien linguistique | 语言支持服务 | Mga Serbisyo ng Suporta para sa Wika | 言語サポートサービス | 언어 지원 서비스 | Các Dịch vụ Hỗ trợ Ngôn ngữ | भाषा सहायता सेवाहरू | भाषा संबंधी सहायता सेवाएं | ભાષાકીય સહાયતા સેવાઓ | Услуги лингвистического обеспечения | خدمات دعم اللغة | خدمات پشتیبانی از زبان | خدمات برائے لسانی معاونت