Home Contact Us English (US) HOW CAN WE HELP? Cancel your booking Change your booking Account Q's FAQs Cancel your booking Cancel a booking ★ Coronavirus (Covid-19) Hostelworld Cancellation Policy Is the deposit refundable in the event of a cancellation? Change your booking Change a booking How do I change my booking? If I want to change my booking and I have already checked into the property, can the deposit be deducted from my remaining stay? Account Q's Account FAQs What is My Account? How do I become a member? How do I change my account email address? Some of my bookings are not displayed in my account. How do I change my card details after I have made a booking? How do I manage my email subscriptions? Vouchers FAQs How to use vouchers Password Queries How do I change my account password? I have forgotten my password, how can I get it? FAQs Top Questions How do I make a booking? How do I cancel a booking? Can you resend my confirmation? How do I log in to my account? Can I pay cash on arrival? How do I download the app? All Other Queries Hostelworld Mobile Apps Download Android app Download iPhone app Making a Booking How do I download the app? How do I book with children? How do I book for a Group? How can I contact the property before I make my booking online? Do properties have age restrictions? Is Hostelworld.com a secure site? Free Cancellation Bookings What does Free Cancellation mean? How do I cancel my free cancellation booking? What is the latest time I can cancel for free on a Free Cancellation Booking? How long does it take to get my refund after I cancel a Free cancellation booking? Work with us Property Owner: How to work with Hostelworld Property Owner: Already working with Hostelworld: Want to contribute to our blog? How to join Hostelworld Affiliate Program Standard Flexible Bookings What is a Standard Flexible Booking? How do I use my voucher after cancelling my Standard Flexible Booking? I cancelled a booking and my voucher has expired, why? Booking Guarantee What is Hostelworld.com Booking guarantee? How do I make a Booking Guarantee claim? How do I use my Booking Guarantee voucher? Room Types What is a private room? What does ensuite mean? What is a tent? What are dorm rooms? What is a twin room? What is a double private room? ISIC Why am I receiving error messages saying ‘Enter a valid ISIC Card Number’ or ‘Enter a valid Cardholder Name’? ISIC: How do I claim my €5 free voucher using my ISIC card? ISIC: When will I receive my ISIC free voucher? ISIC: How long is my ISIC free voucher valid for? ISIC: I’m trying to sign up for a Hostelworld account using my ISIC card. Why am I getting an error message saying my username is not unique? Travel Visa Can I have more than one name on the confirmation? I need a letter for Visa purposes. Reviews How do I review my stay? Review Guidelines © 1999-2021 Hostelworld.com Limited