Public Health Alert: For more information on Texas’ COVID-19 guidelines and response visit texas.gov/covid19. HomeRight Arrow IconHelp & Support Right Arrow IconFrequently Asked Questions Frequently Asked Questions Quickly find answers, links, and useful tools for some of the most commonly asked questions we get at the Texas.gov Help Desk. On this page Driver License, ID, and Commercial Driver License Renewal and Replacement Licensee Driver Records Driver License Eligibility and Reinstatement Fee Payments Vehicle Registration Renewal eCommDirect Online Commissary Purchases and Deposits Vital Records Driver License, ID, and Commercial Driver License Renewal and Replacement FAQs for Texas Department of Public Safety (DPS) driver license (DL), ID, and commercial driver license (CDL) renewals and replacements. I want to renew my DL/ID/CDL online. How do I know if I’m eligible? How can I renew or replace my DL/ID/CDL online if I’m eligible? How can I track the status of my DL/ID? I’m ineligible to renew my DL/ID online. Now what? How do I replace my lost or stolen DL/ID? How do I schedule an in-person appointment at a local DPS office? Licensee Driver Records FAQs for Texas Department of Public Safety (DPS) individual licensee driver records. I can’t print my driver record after ordering it online. How do I get a copy? Driver License Eligibility and Reinstatement Fee Payments FAQs for Texas Department of Public Safety (DPS) driver license eligibility and reinstatement fee payments. Where can I find answers to questions about my DPS reinstatement fees? Vehicle Registration Renewal FAQs for Texas Department of Motor Vehicles (TxDMV) vehicle registration renewal. I haven’t received my vehicle registration renewal sticker after renewing my registration online. Where can I find it? I’m getting an “In Process” or locked out error message when trying to renew my vehicle registration online. What should I do? Where can I request a refund for my vehicle registration fee? How can I tell if my payment was successful and obtain a payment confirmation/trace number? eCommDirect Online Commissary Purchases and Deposits FAQs for Texas Department of Criminal Justice (TDCJ) eComm Direct online commissary purchases and deposits. How do I know who is eligible to receive purchases? What do I do if I’m locked out of the eCommDirect system? What do I do if my session timed out? My commissary order hasn’t been received. Where can I find help? My deposit hasn’t been received. Where can I find help? What is the maximum purchase amount? Vital Records FAQs for Texas Department of State Health Services (DSHS) vital records such as birth and death certificates and marriage and divorce verifications. What kind of records can I order online? What are the requirements to order a vital record online? What’s the processing time for a vital record order? I'm trying to order online, and I'm getting an error message that my information couldn’t be verified. What do I do? I’m not allowed to order online based on my relationship to the record, but I believe I have a right to the record. Why can't I order the record using Texas.gov? What are my options? Can I save my order and finish it later? Can my online order be shipped to multiple addresses? How do I check the status of my online order? How do I change or update information on a vital record? About Us About Texas.gov Site Policies Privacy Policy Sitemap Services Apply/Renew Vehicle Registration Renew/Replace Driver License Request Driver Records Order Vital Records All Services Related Sites Texas Veterans Portal Texas Open Data Portal Texas Records and Information Locator (TRAIL) Support Help & Support Frequently Asked Questions Provide Feedback Copyright ©2021 State of Texas. All rights reserved. FacebookA logo that leads to an outside link to facebook.InstagramA logo that leads to an outside link to instagram.TwitterA blue logo from the social network twitter that leads to outside link.