English Home Atento@Home Atento@Home Guarantee your business continuity with Atento@Home In this new normal, we want your business to improve its Customer Experience through our management services. Atento@Home is a secure, cloud-native solution that expands our added value to various business scenarios where location flexibility, rapid ramp up, access to specialized talent, extra hours support, and/or business continuity plans are needed in the event of pandemics, natural disasters or changes in legislation. Request a demo Atento@Home in-depth Find out more information and inspiration to respond to today’s remote work challenges and how we can help you, by connecting CX teams to a cloud-native solution everywhere. Explore it! Infographic Guarantee interactions with your customers in an agile and reliable way Download White Paper Atento@Home: The most secure cloud-native solution that adds value to your business Download Success story Our clients' claim: “Atento@Home is secure" Download Atento@Home pillars The Atento@Home model bases its E2E solution on the expansion of its Customer Experience (CX) services for remote work, guaranteeing reliable operations and improving customer satisfaction through the following pillars: Advanced Security Integrated operations People engagement Benefits Atento@Home is the combination of technological infrastructure and management tools to place agents to safely work at home, while guaranteeing an extraordinary experience for both our clients and our collaborators. Rapid expansion and ramp-in during crisis, such as contingencies, epidemics or natural disasters. We boost your productivity and deliver higher quality interactions with real-time monitoring and follow-ups. We offer a cost-effective alternative to a traditional model and with the same skillset. We can be everywhere: even in places where there is no physical infrastructure. Customer satisfaction Business continuity Closeness to your customers Boost to digital transformation Greater productivity Talent retention Less turnover Social inclusion for people with disabilities 100% digital Hiring Process We offer you cost-effective business models, focused on productivity and customer satisfaction KPIs, along with improvements in Customer Experience (CX). Accept Advertising Customization Cookies cookies to view the content. 1. Virtual Recruitment Candidate clicks on the corporate portal and interacts with a Chatbot, supported by AI. Process selection screens for the best talent for our clients. 2. Virtual Interview Once the candidate's application is reviewed, he/she receives a call to schedule a virtual interview. After the conversation, we send a proposal. 3. Virtual Onboarding We deliver equipment and provide IT support to set them up, plus train them through online programs (e-learning) and game-based learning techniques (Gamification). Broaden your business' horizons with Atento@Home In this new normal, and given the current level of the market's demands, we are your best alternative to guarantee the continuity of your operation and to respond in an agile and fast way to sudden changes in the demand of customer services, sales, back office and technical support services remotely. Atento migrated more than 72,000 agents within 45 days at the beggining of the pandemic, demonstrating our ability to deploy and manage remote agents on a large scale. Do you want to know more? Request a demo CONTACT US Born as an add-on solution for Atento@Home Learn More Atento Logo We are Atento Press Room Atento around the world Social Commitment Insights Investor Relations Legal Advice Privacy Policy Twitter Linkedin Twitter Linkedin This website uses its own and third party cookies to analyze visits to our website, by compiling the necessary data to improve browsing, manage users’ preferences and to offer the most relevant content in relation to your preference, generated based on your browsing patterns. To get more info click on our Cookies Polices. Cookie settingsACCEPT