Login Cookies Policy English PRODUCTS BEST PRACTICES SUPPORT COMPANY GET STARTED Zendesk Insights Make your data more meaningful MAKE IT COUNT Know what’s happening Get a bird’s eye view of agent productivity so you can track and measure the performance of your support operations Gain greater context Improve your perspective so you can tap the true potential of your data and see the impact of every customer interaction Drive change Take action on your findings and share the benefits of great support – not just for customers, but for the entire company KNOW WHAT’S HAPPENING Get the whole picture at a glance Don’t depend on guesswork to measure your team’s performance. We’ve built interactive dashboards based on the metrics that matter most. Quickly filter and analyze your data – and then act on your findings. LEARN MORE THE LATEST FROM FORRESTER RESEARCH "Zendesk has very strong business intelligence capabilities." In fact, in the Forrester Research, Inc. Q2 2014 report (The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014), Zendesk received the highest score of any reviewed customer service solution vendor in the Business Intelligence category DOWNLOAD THE REPORT EXPERT TIP Tap into industry benchmarks "Zendesk customers all share a passion for delivering great service. The Zendesk Benchmark gives them the power to measure themselves against industry peers. We’ve seen that being best-in-class really motivates support teams, and it helps reinforce the case that great service leads to happy customers." – Sam Boonin, Vice President of Products, Zendesk LEARN MORE GAIN GREATER CONTEXT Start with our collection of best practice dashboards, then build your own customized reports. Insights puts everything into perspective, so you can see how each trend or correlation affects your business. MANAGE BACKLOGBOOST PERFORMANCEMANAGE AGENTSUNDERSTAND TICKET LIFECYCLEENGAGE CUSTOMERS i DRIVE CHANGE "Having detailed information on customer engagement and agent performance makes our whole company more productive." – Jeanette Gibson, Vice President of Customer Success, HootSuite MORE CUSTOMER STORIES DRIVE CHANGE "We are a data driven company at Shopify. With Insights, we can use all of our customer support data to improve our products." – Richard Hall, Director of Revenue Operations, Shopify MORE CUSTOMER STORIES DRIVE CHANGE "We need complete visibility into each ticket’s lifecycle because every interaction is an opportunity for us to improve the customer’s experience." – Doc Shufelt, Vice President of Operations, Republic Wireless MORE CUSTOMER STORIES Get Insights Available on Plus and Enterprise Plans TRY ZENDESK LEARN ABOUT THE: PLUS PLAN ENTERPRISE PLAN More good things to explore PRODUCT DETAILS Tech specs Zendesk Voice Knowledge base Analytics Mobile Security Uptime AUDIENCES IT Retail ZENDESK User groups Brand assets Careers Legal ENTER THE FOLD Join the elite group of other people who have also signed up for our mailing list. Please use a valid email    Privacy Policy Terms & Conditions ©Zendesk 2014 Search Zendesk