Jump to content The invoice is incorrect . Consumer > I have a question > The invoice is incorrect I do not agree with the invoice Sometimes a claim we have against you is not (entirely) justified. You have already (partially) paid, for example. Perhaps you have had contact with the original creditor or our client. Or maybe you are the victim of identity theft. There are various reasons conceivable why the original invoice is incorrect, while we do not know any better than that you are in arrears. That's annoying enough. In this case, contact the collection agency as soon as possible. The more evidence you have – such as original receipts, receipts, contracts and e-mail or correspondence – the faster they can sort out the case. Zolang zij onderzoeken wat er precies aan de hand is, wordt het innen van uw factuur stopgezet. Mocht de factuur inderdaad niet kloppen, dan trekken zij die natuurlijk in. Hieraan zijn voor u geen kosten verbonden. Blijkt uit het onderzoek dat de factuur wel klopt, krijgt u bericht en kunt u bepalen hoe u de rekening alsnog betaalt. Ik wil een betalingsregeling. Ik heb een brief ontvangen. Ik kan (even) niet betalen. Waarom een regeling treffen. Recht op Kwijtschelding?. Neem contact met mij op. My DirectPay Did you receive a reference? Feature Name If you experience problems logging in, you can contact one of our service employees via question@directpay.nl Frequently asked Questions To which account do I deposit my payment? I have a debt with WebCasso but receive a message from DirectPay. Is that right? Can I make a payment arrangement? I have already paid, what should I do? Which invoice(s) is this about? I have received a letter. What is this about? Vacancies Frequently Asked Questions Contact NVI Complaints Privacy Chamber of Commerce 24396800