German List additional actions Accessibility A. A. DEEP Services Transformation is more than software and IT: We design customer experiences that include a wide range of topics - and go far beyond purely technological solutions. Digital transformation DEEP portfolio DEEP products DEEP Services DEEP helps you to think ahead - with a 360 ° view of everything that counts in customer service New, different, better: Digitization opens up completely new possibilities for communicating with your customers and creating better customer experiences. It is all the more important to align the processes in customer service accordingly, for example through the use of digital technologies and channels. New IT and software solutions play an important role here. Nevertheless, transformation is not only linked to technology, but also to strategy, structure, culture, competencies and an understanding of who your customers are, what they expect and where they are going. Wir helfen Ihnen, all das zu berücksichtigen. Gemeinsam mit Ihnen entwerfen wir eine Strategie für die Veränderungen, die Sie anstoßen wollen – egal ob es um ein einzelnes Digitalisierungsprojekt oder um die umfassende digitale Transformation Ihres Kundenservices geht. So gestalten wir Kundenerlebnisse, die nicht nur auf technologischen Lösungen beruhen, sondern vielfältige Themen miteinbeziehen. Die „Digital Leader“ in unserem Consulting-Team sind darauf spezialisiert. Sie verknüpfen Beratung, Analyse und Digitalisierung und denken klassische Themen neu: datengesteuerte statt subjektive Analyse Entwicklung von Visionen statt Erfüllen von Erwartungen Strategien für Kunden statt Pläne für Unternehmen schlüssige Maßnahmen statt unzusammenhängender Leistungsprogramme Blick auf Ergebnisse statt auf Kosten Schaffung von Wettbewerbsvorteilen Acceptance of mistakes on the way to long-term success Interaction within a DEEP innovation forum in order to use digital disruption to the advantage of our clients Access to a network of partners and start-ups for a digital competitive advantage Learn more about DEEP. contact form Who we are About Capita Newsroom Contact Quick links Career Media library capita.com Legal imprint Data protection Information security guidelines Procurement Policy Supplier charter Responsibility Report UK Gender Pay Gap Report UK Modern Slavery Statement associate We use cookies to enable you to make the best possible use of our website. In order to continuously improve our website, we collect data for statistical and analytical purposes. With these cookies we measure, for example, how often users return and which functions they use. The information collected by these tracking and performance cookies does not identify any individual visitor. Data protection | imprint Agree Change settings