Store Locator Corporate Iceland HOME ABOUT OUR STORES WORKING AT TFW CONTACT US ENVIRONMENT BONUS CARD Home Privacy Policy & Cookies Privacy Policy & Cookie Policy We know that by shopping with The Food Warehouse you have placed your trust in us to deliver to you the best products for great value. We also understand that you want the personal information you give us to be kept private as well as secure. The Food Warehouse takes your privacy seriously, we are committed to protecting and respecting your privacy. This Policy details the purposes for which and the way in which we may collect and use personal information that we may obtain about you. By accessing, browsing or otherwise using our foodwarehouse.com and/or iceland.co.uk website ("Website") and/or registering for an Iceland Bonus Card you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website and/or register for a Bonus Card. The Website (other than affiliate websites, see below for further information) is owned and operated by Iceland Foods Limited (Company Number 1107406) whose registered office is at Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW (referred to as "Iceland", "our", "us", or "we") in this Policy. Information we collect The information we collect from customers helps us to continually improve the service we offer. When you shop with Iceland, and/or apply for a Bonus Card or use any service offered by Iceland we may collect the following personal information about you: Your name, date of birth, telephone number, email address, delivery address your bonus card number (if applicable). We keep a record of this information as this is needed for us to recognise you as an Iceland customer; If you send any emails to us we will keep a record of your emails. This means we can keep track of any issues or concerns you may have experienced whilst shopping with us. This helps us to continually improve thefoodwarehouse.com; If you call our online support team we may record the call for monitoring and quality control purposes; We also collect information when you: submit ratings and reviews; use the Iceland online help portal (http://help.iceland.co.uk) enter competitions, prize draws or promotions which we are promoting; sign up to become an Iceland bonus card holder; we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them; Your IP address; Details of your visits to the Website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access; Information provided to us by other companies who have obtained your permission to share information about you; We may also collect some or all of this personal information from third parties who have your consent to pass your details to us. How we use the information we collect All the information we collect from you is used by us (or a third party processor acting on our behalf), to operate and improve the service at thefoodwarehouse.com. We are committed to only use your personal information for: Processing your orders; Monitoring and improving the Website; Planning and managing the activities of the Website, including analysing your shopping habits and preferences to develop and improve our products and services; To contact you if there is a query regarding your order; Allowing selected third parties to carry out technical, logistical or other functions on our behalf; In the event that you purchase goods from The Food Warehouse, you may be sent an email requesting whether you would like to review your product; Providing you with information about the products we offer; Providing you with periodic communications (this may be by post, telephone, SMS, email or included in your order delivery) about features, products, services, events, promotions and special offers. On signing up for each service from The Food Warehouse and as part of each communication, you will be given the opportunity to opt-out of receiving future communications. Marketing communications from The Food Warehouse may include advertising for or offers from third parties; To verify your identity; In certain circumstances in order to process your order and to verify your identity, we may call your provided telephone number you have provided to perform security checks and to request that you verify certain information; To administer any prize draws or competitions you may enter, including the monthly Bonus Card prize draw; Preventing and detecting fraud or abuses of the Website; and Allowing us to comply with any requirements imposed by law or court order. In addition we may collect anonymised details about you for marketing or reporting purposes but no single individual will be identifiable from the anonymised details that we collect for these purposes. We may also carry out market research through our feedback forums. Transferring data internationally We may transfer personal data we have collected from you to a third party data processor located in countries outside of the European Economic Area ('EEA'). We will comply with the Data Protection Act 1998 in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy. By using the food warehouse.com and Iceland.co.uk you consent to the transfer of your personal data to third party data processors located in countries outside of the European Economic Area ('EEA'). Fraud All emails you receive from Iceland will come from an email address ending in Iceland.co.uk. If you receive any emails claiming to be from Iceland which do not end in Iceland.co.uk or Icelandmail.co.uk these may be fraudulent and should be forwarded to Iceland at http://help.iceland.co.uk. Your rights You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the mechanism we use to collect your data. You can also exercise the right at any time by contacting us at http://help.iceland.co.uk. Access to information You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you would like to make such a request please contact Iceland Legal Services on 01244 843610. Updating your information You must make sure that any information you provide to use is correct and complete. You can ask us to correct or update your personal information at any time by writing to us at the address set out below. Security If you register to use secured parts of the Website, you may be asked to create a password. You must keep this password confidential, must not disclose it or share it with anyone and will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should notify us immediately at the address below. If we think that there has been or is likely to be a breach of security or misuse of the Website, we may ask you to change your password or suspend your account until we have verified your identity and/or until your account has been secured. Changes to our privacy policy Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Contact Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Legal Department at Iceland Foods Ltd, Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW or telephone online support on 0800 328 0800 option 1. Cookies Our website uses cookies to distinguish you from other users of our website. This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you. Our website uses "cookies" to provide certain functionality on the website. What are cookies and how are they used? A "Cookie" is a very small text file placed on your computer, tablet or mobile phone by lots of the websites that you visit. Cookies allow us to help you get the best out of your visit to www.thefoodwarehouse.com. Whilst it is possible to set your browser to reject cookies, they don't harm your computer and not allowing cookies onto your computer will affect your ability to use www.thefoodwarehouse.com. What types of cookies are there and how does Iceland use them? Essential Cookies Some cookies are essential for the operation of our website. Essential cookies are needed to allow you to move around the website and use its features, such as accessing secure areas of the website. Performance Cookies These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that could identify you. All information is aggregated and therefore anonymous. It is only used to improve how our website works. Functionality Cookies These cookies allow our website to remember choices you have made (such as your user name) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Targeted Advertising Cookies These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and measure the effectiveness of an advertising campaign. They are usually placed by advertising networks, but only with Food Warehouse's permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. The Food Warehouse Cookies Below is a list of all the cookies that may be sent to you by www.foodwarehouse.com and/or Iceland.co.uk and what each cookie is used for. You can set your browser to reject cookies (please see the ‘Managing Cookies' section below for more information) but if you do this, The Food Warehouse will be unable to provide you with certain features of this website. Performance Cookies Function Purpose Name of Cookie(s) Analytics Collects information about how visitors use our website. The information is collected is an anonymous and includes information about the number of visitors to the site, where visitors have come to the site from and the pages they visited. __utma, __utmb , __utmc , __utmz, _ga Functionality Cookies Function Purpose Name of Cookie(s) Cookie notification Used to identify new visitors & notify of use of cookies AllowCookies_PECR, PopupDismissed_PECR Functionality Cookies Function Purpose Name of Cookie(s) Advertising Tracking & Remarketing Used to track activity resultant of online advertising campaigns to measure advertising effectiveness. To deliver adverts more relevant to you based on your online Food Warehouse experience. Id, _drt_, _sonar, ebNewBandWidth_.googleads.g.doubleclick.net, uuid2, anj, icu, sess By default, cookies should be enabled on your computer or device. If not, your experience on www.thefoodwarehouse.com and/or www.iceland.co.uk will be limited to browsing, viewing and searching for products. You will not be able to purchase products or use other helpful tools. However if you would like to restrict, block or delete cookies from www.thefoodwarehouse.com and/or www.iceland.co.uk or any other website, you can use your internet browser to do this. The links below take you to the ‘help' sections for each of the major browsers so that you can find out more about how to change your cookies. Internet Explorer Firefox Google Chrome Opera Safari Safari iOS Android Blackberry Windows Phone TERMS & CONDITIONS THE FOOD WAREHOUSE The Food Warehouse Store Opening Competition Food Warehouse · Monday 26th July 2021 · Reading time: 4 minutes This prize draw is no way sponsored, endorsed, administered by, or associated with Facebook. By entering the prize draw, entrants release Facebook in full, from any action or claim arising out of the prize draw. Prize consists of the specific details within the post published on Facebook. The prize will be funded either by The Food Warehouse or a chosen supplier, who will vary. There will be a chosen winner(s) from when the Facebook post is advertised until 11.59PM the day before the specified opening date. Entries received outside of this time period, or which do not meet the entry criteria will not be considered. The winner(s) will be selected using a random computer process. Entry criteria: Entries to the prize draw are made by entrants liking Food Warehouse's Facebook page and commenting on the competition post, tagging a friend. Entry is free. Internet access and a Facebook account is required. Only one entry per valid Facebook account. Every Facebook user that comments on the relevant Food Warehouse channel post will be entered into the prize draw. The winner(s) will be announced on Food Warehouse Facebook page no later than one week after the day of opening. Winners may be notified sooner. Claiming the prize: The winner must contact Food Warehouse by a private Facebook message within 24 hours of the announcement to claim their prize. If a winner does not get in touch within 24 hours, their prize will be forfeited and another prize winner will be redrawn in accordance with the process set out above. No cash alternative will be offered for the prize and the prize is non-exchangeable and non-transferable. The Food Warehouse reserves the right to substitute the prize for an item of similar value. The Food Warehouse vouchers can only be used at the Food Warehouse Store specified within the Facebook event. Vouchers cannot be used online, in The Range stores and cannot be used to purchase bonus card savings. Separate voucher terms and conditions may apply, please refer to the vouchers on receipt for details. See voucher for expiration details. The prize draw is open to UK residents aged 18 or over. Employees and staff of Food Warehouse, their respective families and agencies or anyone connected with this prize draw are not permitted to enter. Food Warehouse accepts no responsibility for the content of any posts on Facebook, Twitter and Instagram. Food Warehouse reserves the right to immediately remove any non-genuine, copied, unsuitable, obscene, derogatory or otherwise offensive posts, photographs or other material. Entrants posting such materials will be automatically disqualified and may be blocked from Food Warehouse's Facebook, Twitter and Instagram pages at Iceland's discretion. The prize winner(s) name will be posted on Food Warehouse's Facebook page and their name will be made available on request once the winner has been confirmed from Food Warehouse's head office. Contact Food Warehouse's Customer Care on 0800 328 0800. Lines are open between 8am-9pm Monday-Friday, 8am-8pm Saturday, and 8am-6pm Sunday (opening hours subject to change and calls may be recorded). By entering the prize draw, the winner agrees to participate in publicity relating to the prize draw on the reasonable request of Iceland. The result of the prize draw is final and no correspondence will be entered into. Food Warehouse reserves the right to cancel or amend the prize draw or these terms and conditions at any time without prior written notice if circumstances beyond Iceland's control make this necessary. Food Warehouse will not be responsible for any entries that are incomplete, lost or delayed or have not been transmitted due to computer error or any other reason which is beyond Food Warehouse's control. Proof of entry is not proof of receipt. By entering the prize draw on Facebook, entrants are deemed to have accepted and be bound by these terms and conditions. Entrants also agree that Food Warehouse may contact them from time to time with offers and information from Food Warehouse. Entrants will be given the opportunity to unsubscribe from this service in each communication. The Food Warehouse will process personal data in line with the Data Protection Act 2018 and The Food Warehouse's privacy policy, which can be found at: https://www.thefoodwarehouse.com/privacy-policy-and-cookies/. Any questions about these should be directed to the Data Protection Officer at dataprotection@iceland.co.uk The prize draw is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the courts of England and Wales Promoter: Iceland Foods Limited ("Iceland"), Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW. Win all of these... and make your Christmas morning even more magical T&Cs This prize draw is in no way sponsored, endorsed, administered by, or associated with Facebook. By entering the prize draw, entrants accept that they shall have no rights of claim against Facebook and shall thereby fully release Facebook in full, from any action or claim arising out of the prize draw. Total prize consists of x1 Giant Plush (lion or husky variety), x1 Mercedes Benz SLS remote control car, x1 Max Build More Bricks and x2 Confectionary 900g tubs (Quality Street and Celebrations). There will only be 1 winner picked in total from all valid entries made during the period starting from when the Facebook post is first advertised until 11.59PM on 26th Nov 2021. Entries received outside of this time, or which do not meet the entry criteria, will not be considered. The winner will be selected using a random computerised process. Entry criteria: Entries to the prize draw are made by following the Food Warehouse page, liking, and tagging a friend on the relevant The Food Warehouse Facebook post. Entrants must be following the Food Warehouse Facebook page, or the entry will not be valid. Entry is free. Internet access and a Facebook account are required. Only one entry per valid Facebook account. The Food Warehouse will announce the winner on Monday 29th November 2021. We will contact the winner by making a comment on the post and instructing the winner to send their details to us via a private Facebook message. Claiming the prize: The winners must contact The Food Warehouse by a private Facebook message within 7 days of the announcement to claim their prize and to confirm the store they will be collecting the prize from. If a winner does not get in touch and provide their details within 7 days, their prize will be forfeited, and another prize winner may be selected in accordance with the process set out above. Prizes must be collected from store within 7 days of correspondence, otherwise the winner will forfeit their Prize. No cash alternative will be offered for the prize and the prize is non-exchangeable and non-transferable. The Food Warehouse reserves the right to substitute the prize for an item of similar value, including gift vouchers. The prize draw is open to UK residents aged 18 or over. Employees and staff of Iceland Foods Limited, their respective families and agencies or anyone connected with this prize draw are not permitted to enter. The Food Warehouse accepts no responsibility for the content of any posts on Facebook. The Food Warehouse reserves the right to immediately remove any non-genuine, copied, unsuitable, obscene, derogatory, or otherwise offensive posts, photographs, or other material. Entrants posting such materials will be automatically disqualified from the prize draw and may be blocked from The Food Warehouse’s Facebook page at The Food Warehouse’s discretion. The prizes will need to be collected from the selected store within 14 days of the winner being announced. The Food Warehouse accepts no liability for any lost or delayed prizes. The prize winner’s surname will be posted on The Food Warehouse Facebook pages and their surname and county will be made available on request once the winner has been confirmed. Contact The Food Warehouse Customer Care on 0800 328 0800. Lines are open between 8am-9pm Monday-Friday, 8am-8pm Saturday, and 8am-6pm Sunday (opening hours subject to change and calls may be recorded). By entering the prize draw, the winner agrees to participate in publicity relating to the prize draw on the reasonable request of The Food Warehouse. The result of the prize draw is final, and no correspondence will be entered. The Food Warehouse reserves the right to cancel or amend the prize draw or these terms and conditions at any time without prior written notice if circumstances beyond The Food Warehouse’s control make this necessary. The Food Warehouse will not be responsible for any entries that are incomplete, lost or delayed or have not been transmitted due to computer error or any other reason which is beyond The Food Warehouse’s control. Proof of entry is not proof of receipt. By entering the competition on Facebook, entrants are deemed to have accepted and be bound by these terms and conditions. The Food Warehouse will process personal data in line with the Data Protection Act 2018 and The Food Warehouse’s privacy policy, which can be found at: http://www.iceland.co.uk/privacy-policy. Any questions about these should be directed to the Data Protection Officer at dataprotection@iceland.co.uk The prize draw is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the courts of England and Wales. Promoter: Iceland Foods Limited (“The Food Warehouse”), Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW. Proof of ID must be presented in store to redeem prizes. Careers Fancy a career with one of Sunday Times' Best Big Companies? 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