Resources Contact us Search Login About us What we do How we do it Financials Events The Purpose of Finance Media Home About us Customer care Making a complaint ABOUT US Share MAKING A COMPLAINT The contact details for making a complaint will depend on whether or not your scheme is administered by PIC. Pension scheme not administered by PIC: If your pension scheme is still under Trustee administration, please contact your scheme administrator in the first instance. You can find contact details for your scheme administrator here. Pension scheme administered by PIC: We set ourselves high standards, so if you are in any way unhappy or dissatisfied with our service please contact us on: Phone: Monday - Friday, 8am - 6pm 0800 652 7000 (UK Freephone) +44 1325 271 860 (from abroad) Email: enquiries@picadmin.co.uk If you contact us with a complaint, we will work with you to try to resolve it within three working days. If this isn’t possible we will: Issue you with an acknowledgement letter summarising your complaint within five working days of receiving your complaint. Investigate your complaint and send you a final response as soon as we can. If we are unable to send you a final response within four weeks we will send you an update. If we are unable to send you a final response within eight weeks of receiving your complaint we will write to you explaining why and tell you when you can expect a final response. If you are not happy with our response, or we have not responded within eight weeks you have the right to refer your complaint to the Financial Ombudsman Service, free of charge. Contact details are shown below and you must refer to them within 6 months of our final response letter. Address: The Financial Ombudsman Service Exchange Tower London E14 9SR Phone: 08000 234567 +44 20 7964 0500 (from abroad) Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk Policyholder FAQ Who is Pension Insurance Corporation? Why has my pension scheme been insured by PIC? Is my pension safe with you? Who is PIC regulated by? Our commitment to you Who should I contact with any queries I have? How do I inform you that a PIC policyholder has died? How to avoid being scammed What should I do if I want to make a complaint? Who else can I talk to? Home Sitemap Privacy policy Terms of use Cookie Policy Making a complaint Manage cookie preferences © Copyright 2021 Pension Insurance Corporation plc by Emperor Pension Insurance Corporation plc is registered in England and Wales under company number 05706720. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 454345). Its registered office is at 14 Cornhill, London EC3V 3ND. PIC is proud to hold a range of industry awards and accreditations. See our latest awards. Our use of cookies Our website uses ‘necessary cookies’ to make it work. To help us understand the information you’re most interested in and improve our website, we’d like to use ‘optional cookies’ but only if you allow this. Our ‘Manage cookie preferences’ tool gives you control over the types of cookies used when you visit our website; you can use the ‘Manage cookie preferences’ link at the bottom of any page on the website to review or update your cookie preferences. For more detailed information about the cookies we use, please visit our Cookies page. Accept all cookies Manage cookie preferences >