Home About Us Contact Us Blog Careers Contract Hire & Leasing Rental Truck & Trailer Sales Bus & Coach Finance Asset Finance Vehicle Types NEWSTHE VALUE OF LOYALTY The Value of Loyalty Posted on 30th September 2021 by Asset Alliance Group Grant Law, Group Marketing Director Like any team, a key measure of our success is new business, and we are fortunate to have built up a fantastic customer base including some of the biggest names in warehouse and logistics, supply chain, general haulage and bus and coach. These customers are hard-won and rightly have high expectations in terms of service and support. An equally important challenge is to deliver consistently high levels of customer satisfaction and service, which keep customer renewal rates and referral rates extremely high. I’m pleased to say it’s a challenge we’re meeting. In a recent survey, 96% of our customers said they would recommend our Truck and Trailer Sales offer, and 97% rated this service as positive. With more than 50% of our retail business built upon customers returning each year, whether that be to our Asset Alliance Group depots or at our Hanbury Riverside division. Indeed, our Hanbury team is proud to say that they still regularly supply trucks to customers who first purchased from them in the early 1980s (!), including MJS Transport, L Buxton & Sons, Seymour Transport and RF Transport. These results are also mirrored across our Contract Hire and Leasing division, where we see exceptional renewal levels, with more than 95% of our main customer groups returning to us once a contract has ended and giving us a positive rating of 90%. Within our bus and coach division, we are also proud to work with most of the largest operators in the UK and have done so for many years now. Our growth and continued retention rates are a real testament to our focus on relationships and quality advice at every stage. We aim to make every interaction with our customers a positive one. It’s true that you never get a second chance to make a first impression and in an increasingly competitive world, it’s more important than ever to give customers a reason to return time and time again. Finally, of course, we are proud to have customers who value and understand the need for suppliers who base business on partnerships underpinned by strong customer service principles. With our Customer Charter guiding all our staff on the standards we aim to deliver each and every day, our singular focus will continue to be on retaining each and every customer whenever they need to renew or upgrade their fleet. Posted in Corporate POST NAVIGATION Asset Alliance Group’s superior service seals the deal for Currie Solutions Bullet Express shoots praise at Asset Alliance Group after latest major order Search CATEGORIES Categories Select Category Bus & Coach Corporate LCV Reefers Research Rigids Traffic Management Trailers Trucks Uncategorised Asset Alliance GroupFollow We are Asset Alliance Group, an award-winning specialist in commercial vehicle contract hire, finance, rental and leasing Retweet on TwitterAsset Alliance Group Retweeted Asset Alliance Group Truck & Trailer Sales@AAG_Sales·23 Nov Massive thank you to Paul Moir Haulage for the deal on this Brand New Dennison Skeletal trailer complete with Durabright alloys and painted in Paul's colours to match his immaculate Scania! #scania #trucking #prideinourefforts Reply on Twitter 1463073061108862976 Retweet on Twitter 1463073061108862976 Like on Twitter 1463073061108862976 1 Twitter 1463073061108862976 Asset Alliance Group@Asset_Alliance·22h We're passionate about retaining & developing amazing staff, which is why we opened our Continuous Learning & Improvement Centre (CLIC). The space is used for training, idea sharing & as a social hub, so we can look after the most important thing in our business; our people! ❤️ Reply on Twitter 1463178044756172807 Retweet on Twitter 1463178044756172807 Like on Twitter 1463178044756172807 1 Twitter 1463178044756172807 Asset Alliance Group@Asset_Alliance·22 Nov Our @HanburyRiversi1 division celebrates its 40th anniversary next year, and over those years, the team has built an unrivalled reputation for providing customers with the best quality stock and the highest service standards. 👍 To see how they can help you: ☎️ 01708 866 187. Reply on Twitter 1462724297202577417 Retweet on Twitter 1462724297202577417 Like on Twitter 1462724297202577417 Twitter 1462724297202577417 Asset Alliance Group@Asset_Alliance·19 Nov Our fantastic team is committed to achieving three core values every day: pride in our efforts, promises delivered and passion for success. Get in touch to see how we could support your business: ☎️ 01902 625330 ✉️ enquiries@assetalliancegroup.co.uk Reply on Twitter 1461664051658960902 Retweet on Twitter 1461664051658960902 Like on Twitter 1461664051658960902 Twitter 1461664051658960902 Asset Alliance Group@Asset_Alliance·18 Nov Two years have already passed since we supplied Reed Boardall with 32 double-deck Gray & Adams reefers #ThrowbackThursday Managing Director Graeme Richardson said: “Asset Alliance Group are fully committed to supporting us and understand exactly what we need from a supplier.” 💪 Reply on Twitter 1461381946441928710 Retweet on Twitter 1461381946441928710 Like on Twitter 1461381946441928710 Twitter 1461381946441928710 Retweet on TwitterAsset Alliance Group Retweeted Asset Alliance Group Truck & Trailer Sales@AAG_Sales·16 Nov Looking sharp & ready to go this morning! One of the last of our 2021 Flat Trailer being delivered to the customer today! Call 01902 625330 to secure one for early 2022! #truckpower #Trailer #prideinourefforts Reply on Twitter 1460535488784347136 Retweet on Twitter 1460535488784347136 1 Like on Twitter 1460535488784347136 2 Twitter 1460535488784347136 Asset Alliance Group@Asset_Alliance·16 Nov "I bought my first @VolvoTrucksUK in years from John Scott at AAG, and I wasn't disappointed. From the start until shaking hands at the end of the deal, everything was a smooth process." – Alex Paul (pictured), Owner at A.B.J Ecosse. Thank you, Alex, for this wonderful feedback. Reply on Twitter 1460641333631229955 Retweet on Twitter 1460641333631229955 1 Like on Twitter 1460641333631229955 3 Twitter 1460641333631229955 Asset Alliance Group@Asset_Alliance·15 Nov Our contract hire solutions cover the smallest single trucks to the fleet requirements of some of the largest logistics providers. Law Distribution always opt for a full maintenance contract hire agreement. Sound like a deal you'd be interested in? Get in touch. ☎️ 01902 625330 Reply on Twitter 1460189589310775297 Retweet on Twitter 1460189589310775297 Like on Twitter 1460189589310775297 Twitter 1460189589310775297 Asset Alliance Group@Asset_Alliance·14 Nov We recently shared an update showing the new @DAFTrucksUK in the Caversham Moves fleet that we supplied earlier this year. It's now fully livered and looking fantastic. 🖤 Reply on Twitter 1459903203269656586 Retweet on Twitter 1459903203269656586 2 Like on Twitter 1459903203269656586 11 Twitter 1459903203269656586 Asset Alliance Group@Asset_Alliance·12 Nov #FlashbackFriday. We're still loving these @DAFTrucksUK rigids and tractor units we supplied to @Dominos_UK in 2016 💙 Reply on Twitter 1459157035057127453 Retweet on Twitter 1459157035057127453 2 Like on Twitter 1459157035057127453 9 Twitter 1459157035057127453 Load More... 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