High contrast Finance that fits Your account Your data About us Contact us Dealer area Money worries HomeManage your accountMoney worries Are you having problems making your payments? If you are having problems meeting your monthly payments it is important that you take action. We would recommend that you take one or more of the steps suggested below: 1 Contact us It is important that you let us know at the earliest opportunity by contacting our Customer Support team. Once they understand your situation they can give you the most suitable advice. They are available on 0800 085 1744* between 9.00am and 5.00pm, Monday to Friday. Alternatively you can contact us by email on SCCollections@santanderconsumer.co.uk. Or, if you prefer, complete the form below and we will reply to you, usually within 5 working days. Your information *Title *First name(s) *Surname Previous names (if any) *Date of birth Pick a date *Current address *Post code Previous addresses Please include postcodes *Telephone number Phone number we currently hold for you Email address *Your agreements with us Please enter the numbers of the Santander Consumer Finance agreements for which you require information. If you don't have this information please supply the registration numbers of the vehicles concerned. About your call back Preferred date of callback Pick a date Preferred time of callback We will try to call you back at your preferred time, however during busy periods this may not always be possible. How can we help? To help us ensure that your call is dealt with efficiently and by the correct team, please provide brief details of your situation. Any additional comments 2 Seek advice You may benefit from one of these sources of free and independent advice: The Money Advice Service This is an impartial service set up by the government to provide information and advice on a wide range of personal financial matters, including debt and borrowing. Visit the site Mind This organisation provides a wide range of advice and support to anyone experiencing a mental health problem and their website contains a section on financial help for individuals. Visit the site 3 Make a budget plan If you’re having financial difficulties you may find it useful to make a budget plan, as this can help you to: Increase control over your money Provide an early warning for potential problems Become aware of what is coming in and what is going out Decide in advance how your money will work for you Determine how much surplus income you have The Money Advice Service provides a free online budget planner and advice on how to complete a budget plan. Visit the site Our promise We are here to help, and promise to deal with your situation in a Simple, Personal and Fair way. We promise that we will: Provide the necessary training to our staff so they can deal with your situation efficiently. Allow you reasonable time to work out a repayment plan. Not charge additional fees while you are creating a repayment plan and making the agreed repayments. Take your individual situation into consideration when advising you of available options. Manage your account Frequently asked questions Make a payment Money worries Santander Consumer Finance Santander House, 86 Station Road Redhill, Surrey RH1 1SR Contact us Your data Terms & conditions Accessibility – customers with special needs Modern slavery statement Finance by Santander Consumer (UK) plc, subject to status, terms and conditions. Applicants must be 18 or over. Guarantee/indemnity may be required. © Copyright 2012-2020 * Calls from UK landlines and mobiles are free. We use cookies to give you the best online experience Essential cookies make this website work and are for your security. To help personalise and tailor content to you here and on other websites, we use optional cookies. We won't use these without your consent. Our Cookie policy is always available on our menu. You can change your preference settings by selecting 'Manage my cookies' at any time. Accept all cookies Manage my cookies