Nelnet Bank Capabilities Businesses Insights About Us Careers Search Loan Servicing Reduce cost and risk by partnering with us for reliable, customizable loan servicing. Partner With One of the Top Names in Loan Servicing We provide an intuitive, comprehensive, self-service borrower experience that supports successful repayment and satisfied customers. With advanced technology that allows for fully customizable loan servicing to reflect your brand, you can trust us to reduce your risk and cost. We support all types of loan programs, onboard loans in real time, and minimize setup time with custom configuration for a truly state-of-the-art experience. Our Offerings Use our entire suite of services, or choose just the services that meet your unique needs. Either way, our consumer loan servicing solution leverages industry knowledge and experience that helps our clients exceed their customers’ expectations. Nelnet Velocity™ We’re dedicated to creating great customer experiences supported by advanced technical solutions. Benefit from our innovative, highly configurable, cloud- and microservices-based platform that propels your organization forward efficiently, reliably, and in compliance with applicable standards. Visit the Nelnet Velocity Page Contact Center Use our scalable solution for high-quality customer service with measurable results. Our associates excel at delivering effective customer service in complex, regulated markets and using our white-label system to communicate your brand personality so you can grow positive customer relationships. Processing Our flexible, white-label solution provides quality processing supported by a trusted partner. With an architecture compatible with any system, our proven solution exceeds your operational and technical requirements, scaling and adapting to complex programs and producing premier customer outcomes. Payment Management Provide your customers with payment flexibility, however they'd like to pay and on their schedule. We can help you effectively manage and oversee all transactions with proven audit and internal controls to simplify financial oversight and reconciliation for you. Delinquency Prevention We’ve provided premier contact center support for businesses by developing expertise across the complex, highly regulated student and consumer loan industries. We use a proven delinquency prevention framework and best practices that limit collection costs and improve customer outcomes. Default Management Rehabilitating defaulted loans is a special skill. Our team of experts knows how to help overwhelmed customers understand the benefits of restoring their account to good standing and will work with them on taking steps to get there. Skip Tracing Evoking a response from customers can be difficult. And, with ever more stringent restrictions on contacting customers, compliance is a concern. Trust our experts to keep you compliant while exploring next-level strategies for customers who haven’t responded to your calls, emails, and letters. Industries We Serve In offering proven servicing experience and advanced, flexible technology that delivers effective loan servicing for diverse portfolio types, Nelnet provides unmatched value to our partners and customers working within various industries. Education Nelnet was founded on making our customers’ educational dreams possible. Our partners in this industry know that our commitment to education – from K-12 to higher education – is part of what defines us. Financial Services With decades of experience with loans to payment plans and more, Nelnet’s longevity and reputation in this industry thrive based on our innovation, compliance, quality, efficiency, and customer experience. Professional Services Over four decades, we’ve created efficiencies and best practices that have helped us succeed. By sharing our expertise and flexible, innovative solutions, we help our partners transform the way they do business. Technology At Nelnet, we know the most innovative technology anticipates customer needs, provides exceptional user experience, is flexible and easily integrated – and must be supported by real people providing expert service. Related Nelnet Brands Nelnet provides valuable solutions across multiple business lines. We invite you to explore our brands related to consumer loan servicing. Nelnet Insights We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too. See More Thought Leadership from Nelnet Article Amplify Engagement With Gamification Discover how to leverage gamification to increase productivity and morale – particularly among contact center employees. Professional Services Contact Center + Customer Success Article Microservices Create Macro Impact Learn why a microservices approach to loan application processing and servicing matters when it comes to easy configuration and reporting. Financial Services Loan Origination + Technology Case Study Power Up Your CX Engine With Skill Sets You Already Have Customer Experience (CX) is critical to business success. See how Nelnet collaborated, restructured, and refocused our mindset to deliver on it. Professional Services UI/UX Design + Customer Experience We live to serve others and make dreams possible. 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