MENU > Existing customers > Help and support > Make a claim > Tell us about a bereavement Tell us about a bereavement How to notify us of a death We understand that when someone makes a claim, it is at a difficult time in their lives. So we believe it’s important to make things as easy as we can and to treat every claim with care and compassion. Letting us know that someone has died Information you'll need Find out what documents and information you'll need to have to hand when you get in touch with us about a death. Find out what you'll need about Information you'll need Contact us about a bereavement You can let us know that someone has died over the phone or by post to start the claims process. Get in touch by phone or post about Contact us about a bereavement Use our online form You can use our online form to let us know about a bereavement. We'll then get in touch at a time that suits you. Notification of death form about Use our online form Need more support and guidance? We understand that when someone dies, it can be a difficult time. We're working with our partner Co-op Legal Services to provide you with free practical help and advice on bereavement related issues. This service is only available to customers who bought their policy directly from Royal London. Find out more about this service about Need more support and guidance? Information you'll need when you get in touch When you contact us, please try to have the following information to hand: The name of the deceased and their last known address Their date of birth if you know it Plan number (s) - not essential but it will help us locate any plans they held with us The death certificate if you have it (we might need the certificate number) The date of death If a will has been left, we will need the name of the executor if you know at the time you are calling We will need your contact details (name and daytime contact number) so that we can reach you again if we need any further information to process the claim. There may be additional information we need - but we will let you know when we walk you through the process step by step. How to contact us by phone or post To let us know that someone has died, you can use one of the contact numbers shown below. This is the quickest way to complete the claims process and we can guide you through it. There are postal addresses available for the teams that process bereavement claims if you prefer to start the claims process off this way, but please ensure you provide us with your contact information if you do. Who to contact... Who to contact... Select… Let us know about a death online Fill out our online form and we'll contact you within 5 working days regarding your claim. Please note that if the plan or policy is with: Bright Grey Scottish Provident CIS Pegasus/Pegasus Whole of Life Abbey National, Santander or PLAL (Previously Abbey National Life) or you don't know who it was taken out with, you will need to contact us by phone or post. Notification of death form * Indicates a required field. 1. Information about the person who died Please fill in this section with details of the person who died. Personal information Title * Mr Mrs Ms Miss Other First name * Middle name (optional) Last name * Date of birth * Please use the format DD/MM/YYYY Date of death The date of death stated on the death certificate Usual or last known address Address line 1 * Address line 2 Address line 3 Town/city/region * Postcode * Plan/policy information Policy number(s) if known Multiple policy numbers should be separated by commas. Plan/policy details * Please note if your plan or policy was taken out with Scottish Provident, CIS, Pegasus/Pegasus Whole of Life, Abbey National, Santander or PLAL (Previously Abbey National Life) or if you're not sure who your plan was originally taken out with, you will need to contact us by phone. -- Select an option -- Over 50's life cover and serious ill health taken out after 2014 Funeral plans taken out with Royal London Endowments, savings plans & whole of life policies taken out with Royal London, United Friendly, Refuge Assurance before 2004 Pensions taken out with Royal London or United Assurance before 2004 Royal London Protection policy taken out through a Financial Adviser Royal London Pension taken out since 2014 via your employer or Financial Adviser Policies taken out with Scottish Life Policies taken out with Royal Liver Additional information Death certificate reference number This must be from a UK death certificate Is there a surviving spouse? * Yes No 2. Your details This section should be completed by all applicants. Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352. Personal information Your title * Mr Mrs Ms Miss Other First name * Last name * Relationship to the person who died * -- Select an option -- Executor Solicitor Financial adviser Relative Other If you are the acting Financial Adviser please note we require the Death Certificate or Letter of Authority before we can provide any further information. Details of relationship or company name if applicable SRA ID number (for Solicitors only) Contact information How would you prefer to be contacted? * Email Telephone Either 3. Keeping you safe from theft and identity fraud In order to protect our customers we may have to verify your identity or the identity of certain individuals connected to a policy. At Royal London we do this electronically to make things easier for you. If you would prefer we didn’t do this electronically, please tick the following check box. If you choose to opt out, we’ll need to contact you to request paper based evidence of your identity. Opt out of electronic checks Recaptcha * * Indicates a required field Submit Bereavement We have a range of simple guides explaining what to do when someone dies, from paying for a funeral to sorting out their finances. Read more Read more Need advice? If you don't already have a financial adviser, there are a number of directories that you can use to search for one in your area and according to their specialisms. Advisers may charge for their services - though they should agree any fees with you upfront. Find a financial adviser about Need advice? Back to top Products and services Over 50 Life Insurance Life Insurance Mortgage Life Insurance Level Term Life Insurance Critical Illness Cover Equity Release Pensions Retirement Options About us About Royal London Corporate information Our businesses Partnerships Careers Media centre Press contacts Useful links Contact us Make a claim Find a financial adviser Coronavirus support Protect yourself from fraud The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL. © Royal London 2021 Legal and privacy Cookie policy Modern Slavery Statement Accessibility Sitemap