Household Business Developers Accessibility tools My account Your bill Your water Love Yorkshire Get in touch Our performance We put our customers at the heart of everything we do. Here you can see how we're performing against the performance commitments that matter to you. See how we're performing Home About us Our performance Our performance Our business plan for the 2020-2025 period (known as AMP7) puts our customers at the heart of everything we do. We’ve engaged with 30,000 customers, along with the Yorkshire Forum for Water Customers, to understand individual lifestyles and how they shape what customers want, need and expect from us. In response to customer feedback, we’ve developed a package of 43 performance commitments for AMP7 that cover every aspect of what we do, from water source to sea. We want our customers to know how well we’re doing, so we report our performance every 3 months and publish the results a few months afterwards. For example, our performance in April-June will be published in September. Check back again at the end of December for the next update. We publish our full annual reports in July. Read our annual report This graph shows our performance from April to June 2021. ◼ 16 are on track ◼ 9 are close to target ◼ 9 are off track ◼ 9 currently have no data See how we're doing Choose a category Please select an option Community Water quality Water supply Wastewater Sustainability Billing Customers Environment Go Disclaimer: The numbers we report show our year-to-date progress against regulatory targets listed in Ofwat’s Final Determination. All the numbers we report have been checked thoroughly internally. While we make every effort to report accurately, all information undergoes a final internal review and external audit each year, so numbers may differ slightly at year end. Our final annual position is reported on this website and in our Annual Performance Report. You can read more about how we check and assure our data in our Assurance Plan. See our past performance 2015-20 performance Want to know more? Get in touch by emailing us at apr@yorkshirewater.co.uk. Company information Our Business Plan Our performance Our charges News and media Public Affairs Our policies About us Get involved Careers Water Bidding Market Your Water online community Legal stuff GDPR Modern Slavery Act Accessibility Cookie settings Legal Privacy policy Talk to us Our contact information Tell us about good customer service Supplier queries Sign up to our mailing list © Yorkshire Water 2021 Cookies on our website We use cookies to make our website work and to make it better. Please click “Accept all cookies” if you're happy for us to use cookies on your device. If you'd like to manage the cookies we use, click "Manage my cookies"Read our Cookie Policy Manage my cookies Accept all cookies