Products Solutions About Sign up FAQ Frequently asked questions About Prodigi What is Prodigi What is Pwinty? What is Kite? View all Products What products do you offer? Where can I find out more information about the products? What is a “global” product? View all Printing What is print on demand? What is a Giclée print? How long do your Giclée prints last? View all Images What is the best resolution for image files? What does ‘bleed’ refer to when it comes to images and printing? What type of image files do you require? View all Canvases How are your canvas prints made? What is a canvas gallery wrap or image wrap? What is ‘museum wrapping’? View all Frames What are the size of the mounts (mats) for mounted and framed prints? Does the size listed for frames refer to the overall size? What does the 1.4, 2.0 or 3.2mm mount size refer to? View all Ordering How do I place orders? What do your order statuses mean? Why hasn’t my order been processed yet? View all Production & manufacturing What are average production times? What is dropshipping? What is “white-label dropshipping”? View all Packaging How are your products packaged for shipping? Is your service completely white-label? Can I customise the packaging? View all Shipping Where are your printing partners based? Where can you ship to? What if I need to change the shipping address? View all Returns & cancellations What rights do my customers have to cancel orders? If the client returns the product, where will it be sent? What happens if the recipient’s address was wrong? View all Shopify Can I order samples to test the quality of them? How often does Prodigi charge me? I’d like to sell a particular product - when will it be available? View all Etsy Does Prodigi integrate with Etsy? I can’t host my images online, can I still use the CSV Importer for my Etsy orders? Will I still receive updates for my Etsy orders if I bulk upload them to my Prodigi dashboard? View all Payments & pricing How does the pricing system work? Where can I find a full list of Prodigi prices? How do I pay you for the orders? View all Taxation How will sales taxes and/or VAT be applied to our invoices? How does VAT work in the EU? What are the annual EU distance selling thresholds for VAT? View all Print API Can I use your print API if I’m not a developer? What’s the difference between Sandbox and Live? How do I find my API keys? View all Integrations What’s the easiest way to integrate with your platform? Can I send my users through my own checkout? Can you handle checkout for me? View all Brexit What will happen to orders when Brexit happens? Will export declarations need to change after Brexit? How will export declaration information be captured? Stripe Connect Payments Where do I sign up? What information do I need to provide to Stripe? Help – I’ve entered the wrong information and can’t proceed View all Show all FAQs Have we answered your question? If not, get in touch and we will be pleased to help. Contact us Prodigi Group hi@prodigi.com Follow us: Try Prodigi Print API Manual order form Shopify app Photo book maker BigCommerce app Mockup generator CSV importer Mobile SDK Print shop WooCommerce Etsy Squarespace Products Get a free sample pack Prints & posters Framed prints Canvas Stickers Device cases Photo books Panels Home & living Stationery Sport & games Men's clothing Women's clothing Kids' clothing Accessories Company About Contact Blog Clients Sustainability Press Jobs Services Print on demand Global print network Dropshipping Enterprise sales Fine art printing Volume picture framing Customer support Concierge service Help Contact Network status Open an account FAQ API docs Downloads Join our print network Legal Sitemap Christmas delivery dates