Back to your login Submit a request Housekeep Support For Customers For Customers Manage your cleans How can I edit my bookings? How can I cancel my cleans? Where can I see who is coming to clean? How can I book cover when my Housekeeper is away? How do I reschedule my future clean(s)? How do I cancel individual clean(s)? See all 15 articles Manage your account & bills When is payment taken? How do I change my address? How can I get an invoice? How do I reset my password? How can I check my past cleans and payments? How do I add a new property to my account? See all 16 articles Get help with a clean today What should I do if my Housekeeper is late or hasn't arrived yet? How can I chat to my Housekeeper? How can I call or chat to my Housekeeper? What time will my Housekeeper arrive? How can I get help with my clean today? How Housekeep works Where can I download the Housekeep app? How do I contact Housekeep? What happens if I cancel a clean at late notice? How do I make my first booking? What is the minimum clean time? Is there a long-term contract or cancellation fee? See all 12 articles If your clean didn't go as expected The Housekeep Promise Housekeep accidental damage policy How can I book cover if my Housekeeper can't make it? How can I get help if my clean is disappointing? What should I do if my clean finishes early? How can I change my Housekeeper? Access & spare keys How can my Housekeeper access my home? How are my spare keys looked after? How do I give my spare keys to my Housekeeper? How can I get my spare keys back? Can my Housekeeper clean if I'm not at home? Security of my property Cleaning products & equipment What cleaning products should I provide? Can my Housekeeper provide oven cleaner? Can my Housekeeper bring a vacuum, mop or bucket? How do I ask my Housekeeper to bring cleaning products? About your Housekeeper How to get the best experience with your Housekeeper How is my Housekeeper assigned? What experience do Housekeepers have? Do you background-check Housekeepers? Is my Housekeeper well looked after? Is my Housekeeper comfortable with pets? See all 9 articles Coronavirus (COVID-19) Coronavirus FAQs Can I request my Housekeeper takes a coronavirus (COVID-19) test? Can I request a vaccinated Housekeeper? NHS Test and Trace Coronavirus live service updates Housekeep's services Which type of clean should I book in for? Which tradespeople services do you offer? Which services can I book with Housekeep? Where is Housekeep available? What is included in a Housekeep clean? How can I book as Landlord or property management company? See all 12 articles Tradespeople services Where is my tradesperson? What happens if the work takes longer than expected? How can I get a quote & book a tradesperson? What is a Gas Safety Certificate and do I need one? What is an EPC and do I need one? One-off cleaning services What do I need to do before a deep clean? What do I need to do before an end of tenancy clean? How do I book an after builders clean? How do I cancel a deep, end of tenancy or after-builders clean? How do I book an end of tenancy clean? My deep, end of tenancy or after-builders clean didn't go as expected See all 7 articles