SMELL GAS? CALL 0800 002 001 MENU Home / Get Connected / Making a Complaint Making a Complaint We don't always get things right, and when we don't we like to know so that we can improve our service in the future. You can make a complaint by: Call: 0345 4 555 555 Writing: Service Delivery Manager 197 Airport Road West Belfast BT3 9ED Or by filling out the form below: Contact us online Privacy Statement Mr Mrs Ms Miss Lord Dr Address Details Contact Details Details of Complaint * Calls may be recorded or monitored for training purposes. By submitting your request, the personal information you provide (including your email) will only be used by us to respond to your enquiry or deliver the requested service in line with our privacy policy. You may be contacted by telephone, post or email. *Calls may be recorded or monitored for training purposes. By submitting your request, the personal information you provide (including your email) will only be used by us to respond to your enquiry or deliver the requested service. You may be contacted by telephone, post or email. Complaints Handling Code Complaints Handling Code of Practice Download Now GET CONNECTED Current Offers Is Gas Available in My Area? Book a Phoenix Energy Advisor Appointment Benefits of Natural Gas Find an Installer Business Connections New Build Connections Making a Complaint Gas Supplier Information Connection Terms & Conditions Natural Gas Appliances 197 Airport Road West, Belfast, BT3 9ED Contact Us © 2021 Phoenix Natural Gas Limited. Company No. 32809. All rights reserved. Privacy Policy | Cookie Policy | Site Map | Legal | Modern Slavery Statement Cookie Control Icon For more information about the cookies we use, see our Cookies pageCookie Control Link Icon Analytical Cookies We'd like to set Google Analytic cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. We use Google and Youtube Analytical cookies. Analytical Cookies On Off Marketing Cookies Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. We use Google, Facebook and Youtube Advertisement cookies. Marketing Cookies On Off