City of St. Louis Water Division Curtis B. Skouby, Water Commissioner 1640 S. Kingshighway Blvd St. Louis, MO 63110 Click here for directions Accounts & Billing Permits & Applications Regulations Water Quality About Contact Latest News Natural Resources Charge Increase The Natural Resources Charge is set by the State of Missouri to help fund their Drinking Water Program. Water Utilities collect this fee on behalf of the State of Missouri. More information can be found at: https://dnr.mo.gov/water/business-industry-other-entities/permits-certification-engineering-fees/water-fees/public-drinking The Natural Resources Charge that is included on our quarterly water billings is scheduled to be increased effective January 1, 2022. All billings after January 1, 2022 will be billed at the new rate. A table of the quarterly amount assessed per connection is below: Natural Resources Rate Changes Meter Size Current Quarterly Rate (Through December 31, 2021) New Quarterly Rate January 1, 2022 All Flat Rate Accounts $0.33 $1.05 1” or less $0.33 $1.05 1.5” and 2” $1.86 $5.25 3” and 4” $10.29 $25.50 Greater than 4” $20.61 $49.50 NOTE: All Rates are listed as quarterly charge per connection Emergency Bill Pay Assistance 6/14/2021 City of St. Louis residents who have fallen behind on paying their water bill and have suffered financial hardship due to the COVID-19 pandemic can now apply for financial assistance from a new pool of funds. Please see the following website for more information: https://www.stlouis-mo.gov/government/departments/human-services/emergency-assistance/apply-for-era.cfm ... Accounts & Billing Online Account Access Access your account and pay your water bill online New Account Application Set up a new account with the Water Division Water Turn-On If your water needs to be turned back on, use the form available here Frequently Asked Questions Review some of the questions and/or problems most frequently addressed by our Customer Service department. Permits & Applications Hydrant Use Permits Get a permit to use a city fire hydrant for your event Tap Applications Apply for a new tap to an existing water main for new construction projects Facility Information Request Request information about city water facilities Autopay Registration Register to autopay your city utility bills. Policies & Regulations Water Rates Learn about how water billing rates are set Connection Regulations Find comprehensive information on the policies and regulations regarding Water Division appurtenances. About The Water Division The Water Division regularly publishes documents about our operations for the public. These include Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, public financial statements, and jobs with the City of St. Louis. Public Financial Statements Jobs With the City Historic Timeline Written History by William B. Schworm Water Quality Here you can read Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, and learn about the water treatment process. Consumer Confidence Reports Water Treatment Contact Information Here you will find contact information for the Water Division that you can use to report any problems with your water service, or if you would like to report an open fire hydrant or running water in the street. Key Personnel Report a Problem Bids Site Navigation Accounts & Billing Permits & Applications Regulations Water Quality About Contact Location City of St. Louis Water Division 1640 S. Kingshighway Blvd St. Louis, MO 63110 Contact Us Primary Phone: (314) 633-9000 Customer Service: (314) 771-2255 Report An Open Hydrant: (314) 771-4880 Report Taste/Quality Issues: (314) 592-8222 ...