Home Who we are Business challenges What we do News and views Contact us Capita Life and Pensions What we do End-to-end administration Underwriting Underwriting As emerging technologies advance and new sources of customer data become more easily available through the Internet of Things (IoT), customers will expect a faster, simpler purchasing experience from financial service companies. At Capita, we can deliver either a self-managed or a serviced solution for all your underwriting needs. Our straight-through process can streamline and automate all your underwriting requirements and integrate analytical capabilities to simplify the process of evaluating the potential value in accordance with its associated risks. By using our underwriting solution, you can successfully expand into new markets, improve customer retention, provide sustainable pricing, reduce operational cost and improve your growth profit. Contact a consultant Our approach Offering specialist skills and experience We are able to draw on a large pool of specialist skills and experience, and we take pride in delivering first-class services that exceed basic industry standards. We recruit only expert underwriters, most of whom have the CII diploma in underwriting and years of experience in substandard life insurance. Providing a service that suits your business With expertise across a broad portfolio of products, including life, critical illness, income protection, waiver of premium, impaired annuities and long-term care insurance, we are able to work collaboratively with you to provide a service that suits you. Taking care of the end-to-end process From triage underwriting and evidence gathering to final decision-making, we can also take responsibility for the entire end-to-end process. Alternative resource modelling during peaks and troughs We can provide an alternative resource model to help you react quickly to peaks and troughs. Our extensive skill sets mean we can provide the right solution at the right time. Modernising your underwriting capabilities We can help you improve customer experience by streamlining and automating your underwriting process. Gaining deeper customer insight Our analytic capabilities can extract data that could shift the way you calculate value against risks, improving both customer retention and sales. What to expect Our underwriting teams and innovative solutions can provide a range of cost-effective, flexible underwriting solutions to the life and pensions industry. Tele-underwriting services Pre-sales underwriting Post-underwriting analysis Quality assurance We offer your customers a bespoke interview with an underwriter, ensuring that they have an opportunity to put their questions to an expert who is qualified to provide the important answers they need. Other related services Health and bereavement claims management Customer contact management Portals and apps Robotic process automation Defining a digital operating model Featured downloads Digital protection (211KB, pdf) Zurich case study (1MB, pdf) Connecting with you Get in touch if you have a question or would like to explore how our solutions could help your organisation. Get in touch Awards and accreditations Accessibility Regulatory Information Cookies & Privacy Sitemap Terms & Conditions Legal Capita SIP Services UK Modern Slavery Act Gender Pay Gap Reporting Capita Life & Pensions is a trading name of Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited. Part of Capita plc. www.capita.com. Capita Life & Pensions Services Limited and Capita Life & Pensions Regulated Services Limited are registered in England & Wales No: 4359665 and 2424853 respectively. Registered Office: 65 Gresham Street, London, EC2V 7NQ. Separately authorised and regulated by the Financial Conduct Authority. * Not all services listed are provided by Capita Life & Pensions Services and may be delivered via our technology partners or other parts of Capita plc. © 2020 Capita Life & Pensions Services Limited. All rights reserved. Connect with us