TIBCO Logo .st0{fill:#FFFFFF;} Home Solutions Travel Travel: Create the Highest Quality Customer Experience Know, anticipate, and respond to delight travelers in unique ways. More than other industries, Travel has the chance to use data to be enormously helpful and develop close relationships with customers. When you provide really excellent, very personalized service, you can increase revenue and attract and retain new customers. You need to know where the customer is in their journey―booking, close to departure, arriving, checked in―and provide offers based on that context. You have to be fast so internal users can control and customize systems without heavy IT involvement―and you need good analytics. You’ve come to the right place. Benefits Communicate Thoughtfully, Instantly Capturing and processing information to enable right-time decision-making and action is essential to optimizing customer experience. Of course you will notify travelers of changes, but you can do more: Send them a text two days before departure asking, “Do you want to pre-order from duty-free?” or “Do you want to check in now and reserve a seat? Did you think about an excursion? Here is information about your next transfer.” Make their experience with you unique. Know Everything Discovering valuable information and identifying patterns is no longer confined to the realm of data scientists. Intuitive visualizations help staff understand context and react better and faster to customer needs. Display relevant information so teams can collaborate to get the most value out of your data―to improve operational efficiency, identify revenue opportunities, and engage with customers in ways that truly delight. Deliver the Best Environment, Always In addition to real-time customer interactions, you can sense, stream, and map crowd flow through terminals and evaluate your security, transportation, or retail services. Understand and plan for crowd fluctuations during the day and throughout the year. Analyze to understand travel needs and adapt to changing tastes to increase revenue and improve services. Gain Insight into Traveler Decisions From ticket purchase to arrival and departure, know where you’re finding success and where you’re falling flat. Leverage existing investments while using the agility and scalability of new data architectures to find gaps and fill them. Capabilities Predictive Analytics Find out where your customers are going and how they’re getting there. Using one-click statistics capabilities, forecast demand, discover trends, and collaborate with other transportation services. Native data connectors allow for superfast and simple statistics and interactive data visualizations. Streaming Analytics Use IoT devices to track assets, crowd flow, equipment health, and operations from baggage handling to parking to signage. Visual programming languages speed development of applications that analyze this and other real-time and historical data sources. More than 150 connectors make these sources easily accessible. API-led Ecosystem Provide scalable applications and services using an iPaaS platform. Expose inventory, bookings, and rate data directly to travelers and travel services through APIs, branded apps, and dynamic web content to overcome inefficiencies and win and retain customers. Featured Products TIBCO® Streaming Act on IoT information, continuously query, and analyze streaming data at lightning fast speeds. Take real-time operations and analytics to the next level with intelligent... LEARN MORE TIBCO Spotfire® TIBCO Spotfire® software is the most complete analytics solution on the market, enabling everyone to explore and visualize new discoveries in data through immersive dashboards... LEARN MORE TIBCO Cloud™ Integration Operating with the speed, agility, and automation of a digital business requires you to integrate applications and data quickly. The TIBCO Cloud™ enterprise integration Platform-as-a-Service... LEARN MORE TIBCO Cloud™ API Management Enhancing customer experiences and enterprise interoperability and agility requires the right API capabilities. The TIBCO Cloud™ API Management full lifecycle API management system redefines business... LEARN MORE TIBCO Cloud™ Events Digital businesses must design applications that allow the business to be proactive not reactive. This requires the ability to process huge amounts of data in... LEARN MORE TIBCO Cloud™ Messaging High-performing applications require real-time exchange of information—exactly what TIBCO Cloud™ Messaging software provides. With multiple options, including Apache Kafka, Apache Pulsar, TIBCO Enterprise Message Service™... LEARN MORE Customers   Resources Whitepaper Your Journey into Artificial Intelligence Download Whitepaper Airports: How to Get Insights from Passengers Download On-Demand Webinar Airport of Rome Watch Success Story Air France-KLM Soars to New Heights with API-first Approach Download Success Story JetBlue soars with fast access to refreshed data, insights, proactive problem-solving Download On-Demand Webinar How to Build a Smart City in 40 Minutes (or Less) Watch On-Demand Webinar Travelling in 2021: A Journey Facilitated by Technology presented by TIBCO and IATA Watch SEE ALL RESOURCES tibco-cloud-tm Sign In About Discover the people, philosophy, and practices behind TIBCO Support Find helpful links, documentation, and tech support Community Collaborate and share knowledge with other TIBCO users News Stay up to speed on what’s new with TIBCO Resources Browse our comprehensive resource library Blog Read the latest trends, ideas, and product news from TIBCO Events Don’t miss out on upcoming conferences, webinars, and more The Apex Explore think-pieces geared towards executive leaders Student & Educators Get cutting-edge tech in your classroom with TIBCO Careers Pursue your passion in an award-winning workplace Analyst Reports See what top industry analysts have to say about TIBCO Contact Us Get in touch with us and learn more about TIBCO TIBCO Logo .st0{fill:#FFFFFF;} A global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving the world’s most complex data-driven challenges. 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