Home Sefin Product and Services Contact us MULTILINGUAL ASSISTANCE Technical telephone support / operative or general ADMINISTRATIVE SERVICES Quadrature, registry services, communication of Vigilance and Central of Risks FACTORING Support services to factoring activities DOCUMENT MANAGEMENT Distribution and archiving of documents, orders and invoices, mailing, digital electronic signature BPO: Business Process Outsourcing - for increasingly effective and efficient solutions What is Sefin BPO? - search for increasingly effective and efficient solutions. We talk about BPO when a company entrusts the management and the experience of an entire business process. The benefits arising from the outsourcing of indicated services, are IT, have been widely demonstrated: be able to concentrate on their business by outsourcing the execution of non-core businesses transform costs from fixed to variable being able to count on a specific consultancy service respond with speed and flexibility use the experience of qualified professionals always be compliant with the legislation in force use personnel with specific skills Do for others what is not part of their core business. Increase efficiency, effectiveness and customer satisfaction. This assumption is based on the Sefin offer which, thanks to a team of 50 specialized resources, coming from the financial sector and constantly updated on national regulations, is ready to participate and share an entire business process. An account is in fact to guarantee the life cycle of what is related to IT (machines, connectivity and applications) different is to be true partners of change able to support the client company in the implementation of evolutions able to make always processes are efficient and effective. In the panorama of outsourcers for financial intermediaries, the Sefin group started, at the beginning of the 80s, from the IT component and today has expanded its offer also achieving the ISO 9001/2015 quality certification and UNI CEI ISO/IEC 27001 certification. Outsourcing solutions for: Financial Intermediaries, and prevalently factoring, leasing, consumer credit, branches of foreign banks, SPV (Special Purpose Vehicle). All companies interested in improving and optimizing the processes of distribution, archiving of documents, orders, invoices, mailing and e-mailing. All companies looking for greater security in the management and exchange of information in IT, secure e-mail, digital electronic signature, certain digital date. Small Medium Enterprises that believe in computerization as a necessary element for creating a considerable competitive edge Qualified Multilingual operators The QCS (Qualified Customer Service) office of the Help-Desk service is made up of a team of operators dedicated to providing assistance to customers in Italian, English, French and Spanish. From Monday to Friday from 08.30 to 18.30 on a continuous schedule. Assistance and specific requests The assistance provided may be operational, technical and / or generic. In the case of specific requests and details on specific topics, 1st level assistance is provided and, if not sufficiently exhaustive, the call is forwarded to the competent office: accounting, insurance, contract management, etc., without the customer having to make further calls. Reports and results At the end of the month, it is sent to the Customer: Excel file that shows all the data and charts agreed, useful for monthly and billing statistics. File of all phone calls received and made containing the data of the phone call (operator, number, time of arrival, duration, etc.). Outsourcing Administrative Services: Quadrature and checks on periodic elaborations Sending files and bases required by the Regulatory Reporting Management of messages and communications to the Central Credit Register Uploading and managing personal data Arrangements anomalies Analysis of characteristics for Reporting activities Preparatory interventions and support for the registration of the Financial Intermediaries Register Rationalization of company processes and procedures Outsourcing services for Factoring Support activities: Personal data Extraction from authorized sources prospectuses for registration of subjects Registration of subjects sold in centralized master data Registration of subjects sold in debtor records Variation of data on assigned subjects already registered Management of problems with the customer / assignor Credits transfer Collections and Prescriptions Pending accounting management Invoices to transferors Portfolio management Furthermore, Sefin can take care of: Fulfillment of the obligations established by the SUPERVISORY INSTITUTIONS OF BANCA D'ITALIA AND THE ENTRY AGENCY Assistance in the periodic verification of assigned positions, factoring transactions, debtor risks, anomaly reports Consulting and updating on the regulations concerning the application of the factoring tool (laws and sentences) Assistance and advice for the preparation of general modules THE MANAGEMENT SOFTWARE FOR FACTORING COMPANIES Keep reading Contract Management Systems Factoring Management - Wfirst Fast Credit Transmission: Send of transfers to the Factor Master Servicer Management Bad Credit Management Extract, balance, verify, and aggregate information Leasing and Financing Companies Salary-Backed Loans, linked to 1/5th of salary Consumer Credit Solutions SAM ERP2 - control of the economic and financial situation and company operational processes A Value Added Service The competence and reliability of the BPO Team, due to the direct and deep knowledge of the products / services developed and enhanced internally by Sefin, is a fundamental added value, since it guarantees the maximum possibility of customization and transparency in the supplier / customer relationship at the base of a winning and lasting business. Information Bases, Calendars, Deadlines ... Areas of expertise Bank of Italy requirements Risk management Financial intermediaries balance sheet Consulting Document management Technical and training assistance Factoring +39.02.69.365.261 Features Offer Sefin Global offer consisting of proprietary software solutions Implementation of projects in full outsourcing using internal resources and infrastructures Certified partnerships with market-leading software and vendor hardware Security systems to protect data and information managed UNI EN ISO 9001: 2015 Certification and UNI CEI ISO/IEC 27001:2017 Datacenter c / o headquarters Customer assistance in trouble ticketing mode Design customization with a view to partnership Continuous evolution Objective: to provide Customers with a single interface, a single Partner and Problem Solver Write us Get information about our products First name and Last name Email Company Phone Request I hereby authorize the treatment of my personal data, according to the conditions expressed in the Privacy informative and in compliance with the Article 13 of EU Regulation no. 2016/679 (“GDPR”). I give my consent to receive Newsletter containing information and promotional material by the Owner of data processing. Information for newsletter subscribers New Follow us on Telegram The Telegram channel is active to receive the News directly on your mobile phone. Followers are informed about the extensions of the regulatory deadlines following the health emergency. Follow the Telegram channel EBI Newsletter Among our services, Sefin’s complimentary EBI weekly news is the newsletter service for Banking and Financial Intermediaries that keeps its readers constantly updated on the primary news regarding Regulations, Fulfillments, and Reports regarding obligations from the Bank of Italy and the Revenue Agency. Subscribe here to the EBI weekly news: the newsletter for Financial Intermediaries and Banks Data Protection Supervisor Frareg S.r.l. Contact person: Stéphane Jean-Michel Barbosa Viale Edoardo Jenner, 38 20159 – Milano (MI) Tax Code/VAT number 11157810158 email: info@frareg.com PEC: frareg@legalmail.it Telephone: +39.02.69010030 SEFIN S.p.A. Viale Zara 10, 20124 Milan (MI) VAT number: 04919090151 Share Capital € 450.000,00 i.v. REA MI-1060434 About Privacy & Policy Information for newsletter subscribers Disclaimer Cookies Policy DATA SUBJECTS’ RIGHTS Copyright © 2016 DMK