Search About Us Services Clients Partners Contact Careers Portal login Case study A worldwide IP telephony transformation with a multinational telecoms provider Summary Appointed to direct a major network transformation project for an international banking and financial services organisation across 4,000 worldwide sites, this US multinational telecoms provider contracted nscglobal to manage on-site engineering resourcing and implementation of the programme. Successful delivery of this assignment has led to the commissioning of three further projects for client and end user. Challenge The client is a US multinational telecoms provider with global coverage and a staff of around 260k employees. nscglobal has enjoyed a fruitful relationship with this company extending some 16 years. The client won the contract to provide a substantial telecoms transformation as part of a broader IT refresh required by a large international banking group. The project was to transform IP telephony infrastructure at around 4,000 sites spread across the UK, Ireland, EMEA , India and APAC. Careful planning was needed to implement this programme without disruptions to the day-to-day operations of the end user and to keep to agreed timescales. Solution The client appointed ncsglobal to programme management, logistics including stock management, manage on-site engineering resourcing and implementation, recovery of decommissioned hardware and inventory control. nscglobal created a dedicated project management office and divided the upgrade programme into five distinct phases: site survey, hardware staging, voice and data transformation, on-site floor-walking and decommissioning of all redundant infrastructure. To give examples of the project scale, upgrades across 11 sites in India involved around 10,000 handsets, while a similar number were deployed at the end user’s head office alone. Working at night, over 100 sites were transformed per week in concentrated bursts. An engineer factory model was employed on-site to complete handset assembly, deployment and recovery of legacy handsets. Benefit The full transformation was achieved on schedule and budget within 27 months of engagement. Successful delivery led to three further projects. The first was to upgrade an additional 115 EMEA sites which had bespoke requirements or extended circuit delivery lead-times. Working on the same principles, the second covered another 300+ sites while the third one was to supply engineering resource to upgrade routers across 290 remote sites for end-of-life circuit replacement. nscglobal continues to store client technology products for other ongoing projects and continues to enjoy a continuing positive relationship with the client, supplying personnel and expertise across a diverse project base. Related to this article Transformation Services Australia Austria Brazil Canada Cyprus Czech Republic France Germany Hong Kong India Italy Japan Malaysia Mexico Netherlands Singapore Slovakia South Africa Spain Switzerland United Arab Emirates United Kingdom United States of America ContactPrivacy Policy© 2014