PERSONAL LOANS CREDIT CARDS WHY US BRANCHES LOG IN CHECK FOR OFFERS Mortgage Payment Solutions OneMain Financial understands that situations arise beyond your control. We sincerely want to work with you. We may be able to find a solution that will keep you in your home. We have experienced representatives who are ready to discuss your options with you. Take the next step 1 Contact Us Today Call 1-866-698-8332 - we are here to help. 2 Be Prepared Download and complete the Loss Mitigation Application Form and provide proof of income. 3 Work Together We will work with you to find the best solution for your situation. For OneMain Financial to better understand your current financial situation, the following items should be provided in order to be considered for any of the solutions below: most recent W-2, pay stubs, tax return document(s), and bank statements. Notices You may be eligible for home ownership counseling provided by non-profit organizations that are approved by the U.S. Department of Housing and Urban Development (HUD) and experienced in providing such counseling. You can obtain the names and phone number of these approved agencies by calling 1-800-569-4287. You may also contact the Homeownership Preservation Foundation (HOPE) at 1-888-995-HOPE (4673). The HOPE Foundation is also a non-profit agency with experienced counselors to assist homeowners who are having difficulty meeting their mortgage payment obligations. Your Rights to Submit Requests for Information and Notices of Error Customers with closed end real estate mortgage loan accounts have rights under Federal law to submit requests for information concerning their accounts and/or notices of errors regarding the servicing of their accounts. The information below generally describes how you can submit such a request or notice to us, and our process for responding to you. What is a Request for Information? What is a Notice of Error? How do I Submit an RFI or NOE? What Happens after I Submit an RFI or NOE? What Kinds of Requests and Notices are NOT Covered by These Procedures? Frequently Asked Questions GENERAL QUESTIONS What if I can't make my payments? Contact us immediately.Even if you feel you do not have any resources or ability to repay your loan, we may be able to help you save your home or, at the very least, minimize the negative impact to your credit. Do I have to be delinquent on my payments to get assistance? Can I get assistance if I am unemployed? Will my credit score be affected by using one of your programs? If I have filed for bankruptcy protection, can I still apply for assistance? CURE/MODIFICATION What is a Cure? What is a Modification? What are the eligibility requirements? I am self-employed or an independent contractor. Do I have to send you anything special? Do I continue to make my payment during the modification process? How long does it take to get a mortgage modification? SHORT SALE What is a short sale? If I do a Short Sale, will I be taxed on the part I don't pay? If I release my property, will I still be required to pay the balance of the mortgage or any deficiency balance? Can I release my property if I have more than one mortgage on the home? What assistance can I get to move if I do a Short Sale? Some of the solutions that may be available to help you keep your home Cure Agreement This option will allow you to repay part of the delinquency each month along with your current monthly payments. Short Sales In some instances, the market value has declined and selling your property for the full payoff amount may be difficult. We may accept less than the full payoff while still providing satisfaction of the mortgage lien in certain situations. Loan Modification If you are experiencing a financial hardship this option may allow you to modify the existing terms of your loan to assist with managing your current monthly payment. About Us Contact Us Legal & Privacy Resources Disclosures Investor Relations OneMain Reviews Careers Loan Amounts & Fees Affiliates FAQ Insurance Merchant Referral Program Military Family Support Mortgage Payment Solutions Credit Bureau Information Mobile App OneMain Holdings, Inc. 601 N.W. Second Street Evansville, IN 47708-1013 Copyright © 1996-2021, All rights reserved. State Licenses: OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures. For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418. Click here for the NMLS Consumer Access Database. For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you. If you are using a screen reader and are having problems using the website please call 800-742-5465 for assistance. SCREEN SHARE