Software Categories Research Resources Software Selection About Us EN Home | All Categories | Publications Customer Satisfaction Reports Find out how well service providers - such as resellers and implementers - have performed with past clients through TEC’s free, data-driven customer satisfaction reports. Overview Publications Top Publications Overview TEC customer satisfaction reports offer an objective, third-party evaluation of a technology service provider’s customer satisfaction levels. Our experience shows that a significant part of a successful enterprise software project includes a great implementation partner and service provider, but the performance of these organizations can be hard to research. Companies seeking the services of a value-added reseller (VAR), implementer, or integrator can benefit greatly from our customer satisfaction reports, which include project descriptions, data-driven ratings scales, and helpful background information on the provider. TEC’s Accreditation Program and the resulting customer satisfaction reports are designed to give you the impartial data and insight you need when vetting a software service provider. Our Accreditation Program requires the service provider’s clients to respond to TEC’s extensive, confidential client experience survey, which rates the quality of the services they received and the performance of the service provider’s project team on many specific points. TEC awards accredited status only to those companies whose client survey responses reveal a sustained trend of above-average customer satisfaction. Backed by customer feedback from multiple companies and project stakeholders, TEC’s customer satisfaction reports deliver a different perspective for enterprise software reviews—one based on the quality of service provided. Get your free customer satisfaction report now and discover enterprise software service providers who routinely go above and beyond for their customers. Read more Publications Refine Results Clear Selections Search Categories Industries Publication Types White Papers 7,653 Blog Posts 6,558 Case Studies 1,366 Brochures 664 Industry Reports 318 Software Reviews 235 News 155 Videos 107 Datasheets 89 Buyer's Guides 51 Webinar 36 Podcasts 33 Accreditation Reports 25 1-10 of 25 Results Sort by Date Alphabetical Pronto Solutions Alliance Pronto Xi ERP System Service Provider Review Read Pronto Solutions Alliance (PSA) is a provider of implementation support and related services for Pronto Xi ERP software with built-in IBM Cognos Analytics business intelligence for wholesale and distribution, field services, pharmaceutical and healthcare, and mining industries in North America and beyond. With more than a decade of service, PSA is the largest North American authorized reseller and ERP software service provider of award-winning Pronto Xi ERP, a functionally rich and robust ERP system. PSA offers ERP implementation and support, business intelligence, business process management, and business process consulting to their clients. With its structured implementation methodology, PSA aims to optimize processes throughout the business, expediting companies’ return on their ERP software implementation investment. Pronto Solutions Alliance has achieved TEC Accreditation for ERP services in the industries they support based on TEC client satisfaction surveys completed by three of PSA’s real-life clients. These clients rated the service provider on the quality of services PSA provided and the performance of PSA’s project team regarding three major Pronto Xi ERP implementation projects. Download the TEC Customer Satisfaction Report on PSA to get all the survey results for these three clients, TEC’s overall summary findings for PSA, and PSA’s clients’ level of recommendation of the service provider. By Ted Rohm | September 2, 2021 Accreditation Report Enterprise Resource Planning (ERP) Food and Beverage Products Health Care and Social Work Mining & Quarrying Transportation Warehousing Godlan, Inc. — Eight Years of Customer Satisfaction: An ERP Service Provider Review Read TEC awards accreditation status to service providers that excel in client service. TEC’s Accreditation program assesses service providers’ customer satisfaction levels through detailed surveys of real-life clients. Godlan, Inc. has completed the TEC Accreditation program and maintained this status for eight years. Godlan was rated based on data provided to TEC by eight of Godlan’s client references, with the most recent being from 2020. Click below to download the customer satisfaction report, and also read our previous customer satisfaction report on Godlan with data from the service provider's seven real-life clients. Godlan, a Michigan-based partner of Infor, specializes in implementation, consulting, and other services for Infor SyteLine ERP, mainly for manufacturing clients. The company has performed more than 750 installations of Infor SyteLine ERP across the Americas, Mexico, and the UK, focusing on midsize manufacturers of discrete products and industry verticals such as industrial equipment and machinery, medical devices, furniture and fixtures, boats, electronics, and more. The service provider boasts a deep competitive knowledge in manufacturing, the lowest total cost of ownership of Infor SyteLine ERP, and deep configuration capabilities, among other differentiators. The TEC Customer Satisfaction Report on Godlan presents our survey depicting the quality of the services provided and the performance of Godlan’s project team for eight different client projects. Read about the detailed client survey results and TEC’s summary findings for Godlan in service delivery and support throughout the implementation project, Godlan’s clients’ level of recommendation of the service provider, as well as a question-and-answer session with a Godlan executive—all in this latest TEC Customer Satisfaction Report. By Sarah Gibson | June 18, 2021 Accreditation Report Enterprise Resource Planning (ERP) Business Services and Consulting Manufacturing TEC Customer Satisfaction Report: ERP Service Provider Godlan, Inc. Read The TEC Customer Satisfaction Report looks at how ERP service provider Godlan, Inc. was rated by seven of its real-life customers to complete TEC Customer Satisfaction Program for 5 years running. Godlan, an Infor Global Channel Partner based out Michigan, specializes in implementation consulting for Infor CloudSuite Industrial (formerly Infor SyteLine), as well as other services, mainly for manufacturing customers. The TEC Customer Satisfaction Program provides an overview of the service provider and real-world, customer-derived data on their client satisfaction levels. Generation of a report indicates the service provider has earned TEC Accreditation status. The review process on Godlan is based on client satisfaction survey ratings provided to TEC by seven of Godlan’s client references. Three of these clients are in aerospace/defense equipment manufacturing; one is in design and packaging; one is in industrial products manufacturing; one is in medical device manufacturing; and the last one is in discrete manufacturing. The customer satisfaction survey evaluated the ERP service provider on five main measures: overall satisfaction; quality of services received; quality of service delivery and support; quality of maintenance (post-implementation); and overall project evaluation for these seven real-life software upgrade and implementation projects. The TEC Customer Satisfaction Report on Godlan also offers interview quotes from “win” and “loss” clients of Godlan (not the seven clients surveyed) about their experience with the service provider, and even lost prospects lauded Godlan for their product expertise, industry knowledge, and engagement level. Godlan has nearly 30 years of experience with Infor CloudSuite Industrial software services. The company provides all the pre-sales support, solution architecting, vision and facilitation of software implementation, technical support through implementation, and best practices consulting, including expertise in vertical industries. Godlan has been awarded Infor SyteLine Partner of the Year, Infor Regional Partner of the Year, and Inc. 5000 America’s Fastest Growing Companies. Godlan has developed expertise in discrete manufacturing of multiple types, specifically configurable products and make-to-order, and it has the largest CloudSuite Industrial Professional Services team in the worldwide. Read the TEC Customer Satisfaction Report on Godlan and get the full results of the client satisfaction survey on this ERP service provider. By Sarah Gibson | May 24, 2019 Accreditation Report Enterprise Resource Planning (ERP) Manufacturing Electronics and High-tech Components Aerospace Equipment ERP Service Provider Review: Godlan, Inc. Read The Godlan ERP service provider review looks at how Godlan, Inc. was rated by six of its real-life customers. Godlan is an Infor partner based out Michigan that specializes in implementation and consulting of Infor CloudSuite Industrial, as well as other services, primarily for customers in the manufacturing arena. Godlan has received accreditation from Technology Evaluation Centers (TEC) for completing the software services provider review process. The review process is based on client satisfaction survey ratings provided to TEC by six of Godlan’s client references. Three of these clients are in aerospace/defense equipment manufacturing; one is in design and packaging; one is in industrial products manufacturing; and the last one is in medical device manufacturing. The survey evaluated the ERP service provider on five main measures: overall satisfaction; quality of services received; quality of service delivery and support; quality of maintenance (post-implementation); and overall project evaluation for these six real-life software upgrade and implementation projects. Godlan has more than 26 years of experience handling Infor CloudSuite Industrial software services, and has built a strong relationship with the software vendor over the years. The Infor Gold Partner and 2015 Top 100 VAR (ERP and Financial) provides pre-sales support, ERP software implementation support, technical support through the implementation process, and best practices consulting services. It has also amassed extensive experience in discrete manufacturing industries, specifically make-to-order and configurable products. Get the full results of the client satisfaction survey on Godlan, Inc. in the Godlan ERP service provider review. By Aleksey Osintsev | September 7, 2016 Accreditation Report Enterprise Resource Planning (ERP) Manufacturing ERP Service Provider Review: Intelisis Software Read This software services provider review consists of how Intelisis, a provider of enterprise resource planning (ERP) solutions for the retail industry, fared in the eyes of four of its client references. Intelisis received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on four client satisfaction survey ratings provided to TEC by Intelisis’ client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of real-life software implementation projects. Intelisis ERP is an enterprise software suite based on client/server architecture with extended capabilities for providing native web functionality. The system enables companies of different sizes and industries to automate their supply chains, finances, human resources, and client and resource management functions. Get the full results of the client satisfaction survey on Intelisis in this ERP service provider review. By Jorge García | September 7, 2016 Accreditation Report Enterprise Resource Planning (ERP) Sentiment and Semantic Analysis Services Provider Review: Semeon Read This customer satisfaction report consists of how Semeon, a provider of sentiment and semantic analysis services, fared in the eyes of three of its client references. Semeon received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by three of Semeon's client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of three real-life services projects. Semeon helps organizations perform sentiment and sematic analysis of both structured and unstructured big data, providing end-to-end implementation and support services. Get the full results of the client satisfaction survey on Semeon in the software services provider review. By Raluca Druta | May 13, 2016 Accreditation Report Business Intelligence (BI) and Data Management ERP Service Provider Review: Illumiti Read This customer satisfaction report consists of how Illumiti, an enterprise resource management provider of ERP solutions integration and business process optimization, fared in the eyes of four of their client references. Illumiti received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on four client satisfaction survey ratings provided to TEC by Illumiti’s client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of real-life software implementation projects. Illumiti helps organizations find the best way to conduct the following activities: cost accounting, billing, inventory management and control, merchandising, portfolio management, scheduling, and workflow management. As an SAP Gold Partner and a Microsoft Partner, Illumiti aims to deliver successful customer projects across the entire spectrum of SAP solutions. Illumiti also provides services such as software licenses, mapping, business process modeling and re-engineering, data cleansing and migration, training, and security services. Get the full results of the client satisfaction survey on Illumiti in this ERP software services provider review. By Ted Rohm | May 3, 2016 Accreditation Report Enterprise Resource Planning (ERP) Chemical Products Construction Manufacturing Mining & Quarrying Public Administration and Defense Software Services Provider Review: Beyond Technologies Read This software services provider review consists of how Beyond Technologies, an enterprise software services provider of SAP solutions integration and business process optimization, fared in the eyes of three of their client references. Beyond Technologies received accreditation from Technology Evaluation Centers (TEC) for completing the software services provider review process. The review process is based on client satisfaction survey ratings provided to TEC by three of Beyond Technologies’ client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of three real-life software implementation projects. Beyond Technologies helps organizations find the best way to conduct the following activities: procure to pay, order to cash, production management, inventory and warehouse management, transportation and outbound logistics, quality management, controlling and profitability analysis, repairs and services management, and SAP master data maintenance. As a certified SAP Partner Center of Expertise, Beyond Technologies also provides customized SAP solutions to those companies that need much more functionality than that offered out of the box. It also provides services such as defining systems requirements, change management, training, market intelligence, and others. Get the full results of the client satisfaction survey on Beyond Technologies in this software services provider review. By Raluca Druta | July 13, 2015 Accreditation Report Regulatory and Compliance PLM Enterprise Resource Planning (ERP) Financial Supply Chain Management (SCM) Business Intelligence (BI) and Data Management Customer Relationship Management (CRM) Human Capital Management (HCM) Business Services and Consulting Transportation Wholesale and Retail Trade Manufacturing Mining & Quarrying Food and Beverage Products Pharmaceutical and Botanical Products Warehousing YASH Technologies for ERP Software Implementation Services: Accreditation Report Read This software services provider review consists of how YASH Technologies, an enterprise software services provider of SAP solutions integration and business process optimization, fared in the eyes of three of their client references. YASH Technologies received accreditation from Technology Evaluation Centers (TEC) for completing the software services provider review process. The review process is based on client satisfaction survey ratings provided to TEC by three of YASH Technologies’ client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of three real-life software implementation projects. YASH Technologies helps organizations find the best way to conduct ERP implementation and application management services for a wide range of industries, including wholesale distribution, manufacturing, consumer packaged goods (CPG), chemical, and high tech. As a certified SAP Partner Center of Expertise, YASH Technologies provides certified All-in-One prepackaged industry ERP solutions, each custom designed to match the unique needs of industry specific companies, and each able to be rapidly configured and implemented. It also provides services such as logistics, maintenance, quality control, purchasing, and others. Get the full results of the client satisfaction survey on YASH Technologies in this ERP software services provider review. By TEC Team | July 10, 2015 Accreditation Report Warehouse Management Systems (WMS) Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Agriculture and Forestry Business Services and Consulting Chemical Products Life and Natural Sciences Wholesale and Retail Trade Oil and Gas Extraction Electronics and High-tech Components Motor Vehicles and Other Transport Equipment Food and Beverage Products Warehousing ERP Accreditation Report: Cre8tive Technology and Design Read This customer satisfaction report consists of how Cre8tive Technology and Design, an enterprise resource management provider of ERP solutions integration and business process optimization, fared in the eyes of their client references. Cre8tive Technology and Design received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by Cre8tive Technology and Design’s client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of real-life software implementation projects. Cre8tive Technology and Design helps organizations find the best way to conduct the following activities: asset management, discrete manufacturing, electronic commerce, field service, inventory management, and tracking. As an Epicor authorized Gold Partner, Cre8tive Technology and Design offers a wide range of services including consulting, integration, data migration, system installation, custom development, and managed/hosted services. Cre8tive Technology and Design also provides services such as training, business process modeling and re-engineering, and others. Get the full results of the client satisfaction survey on Cre8tive Technology and Design in this ERP software services provider review. By TEC Team | December 19, 2014 Accreditation Report Transportation Management Systems (TMS) Enterprise Resource Planning (ERP) Chemical Products Wholesale and Retail Trade Manufacturing Electronics and High-tech Components Motor Vehicles and Other Transport Equipment Engineering and Architecture Finance and Banking Non Profit Organization 1 2 3 Showing page 1 of 3 Top Publications Report ERP Software Review: SYSPRO 8 for Discrete, Process, Mixed-Mode, and SMB Manufacturing View Industry Report Zoho One: An Operating System for Unified Businesses View Buyer Guide TEC 2021 HCM Software Buyer’s Guide View Company TEC News & Events Partnerships Media Vendors & Resellers Consultants Quick Links IT Showcase ERGO ROI Calculator © 2021 Technology Evaluation Centers. All rights reserved.Privacy PolicyTerms of Use