ABOUT SOLUTIONS DISCOVER INDUSTRY NEWS INVESTOR RELATIONS CONTACT BLOG JOBS EN DE ES FR PL CN Need to improve your customer experience? We are optimally aligned to partner with clients from a wide range of industries in all matters relating to the digital transformation of customer service, holistically and across national borders. We advise companies in all areas of customer experience (CX), customer service, and sales. If you need to develop your transformation strategy, we can help from the customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI. CX Consulting Services Fusing decades of operational expertise, deep technology know-how and first-class consulting methodology, our Customer Experience (CX) Consulting Practice is optimally equipped to support clients across industries in their (digital) transformation of customer interactions. We are a group of CX enthusiasts consisting of process engineers, strategists and technology experts working hand-in-hand to reimagine and elevate brand experiences. Driven by the ambition to create measurable impact, our consulting approach is customer-centric and implementation-oriented. In other words, our engagement rarely stops at the conceptual phase. Our consulting portfolio spans a wide range of services including CX Strategy Development Operational Diagnostics Process Optimization Touchpoint Design Tech Advisory & Implementation Operating Model Design Automation Interims Management We work closely with end consumer markets and are part of a group of companies under the Majorel umbrella. For more information or enquiries, please see Junokai. Table of contents CX Consulting Services Junokai Recommend page Check out our latest insights Staff planning and forecasting for customer service Read more Practice-Tips: The Do’s and Don’ts of Online-Meetings Read more The Benefits of shared knowledge – Why you should avoid data silos Read more More insights We're global. So you can be close Book a site visit WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO. Why Customer Service Consultants Are So Important Read more Staff planning and forecasting for customer service Read more WE BELIEVE IN INNOVATION. HERE’S THE LATEST WHAT'S NEW 2 December 2021 Majorel Enters Croatia and Further Extends Nearshore Capabilities Majorel announces that it has entered a new country – Croatia – further extending its nearshore delivery capabilities in the EMEA region. Read more 22 November 2021 Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey Majorel Group Luxembourg S.A. today announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş., one of Turkey's leading independent nearshore CX providers. The expected closing date for the transaction is December 31, 2021, subject to anti-trust approval, and will then be effective as of January 1, 2022. Read more Social Media Newsroom WE SPEAK YOUR LANGUAGE. AND WE’D LOVE TO HEAR FROM YOU Please get in touch HOME JAK MOŻEMY POMÓC CX CONSULTING Driven to find a way. Investor Relations Jobs Contact Sitemap Legal notices Privacy policy