ABOUT US WHAT WE DO COUNTRY STORES + MORE PRIVACY POLICY HOME PRIVACY POLICY PRIVACY POLICY Privacy Policy This privacy policy (together with website general ‘Terms of Use’ and ‘Terms and Conditions’) explains how any personal information we collect about you, or that you provide us, will be processed by us. Please read the following carefully to understand our views and practices regarding personal data and how we treat it. This policy is based upon the UK Data Protection Act 1998 and the General Data Protection Regulation (GDPR) which operates within EU Regulation 2016/679, which provide a robust generic model for global Data Protection and privacy compliance. Information we may collect from you We collect information about you when you trade with us to place an order for products and services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Information you provide by filling in forms on the website, including but not limited to information provided at the time of requesting or subscribing to any service, or becoming a registered user or if you enter any competition or promotion sponsored by us; Information from surveys that we use for research purposes, if you choose to respond to them; Communications you send us, for example to report a problem with or submit a comment regarding the website; and Details of your visit to the website, including but not limited to, traffic data, location and the resources that you access. How we use the information we collect from you We collect information about you to process an order, manage your account and, if you agree for us to contact you about other products and services we think may be of interest to you. If you agree, we shall pass on your personal information to our group of companies so that they may offer you products and services. Harbro Ltd will not share your information for marketing purposes with companies outside of the Harbro Group. In processing your order, we may send your details to and also use information from credit reference agencies and fraud prevention agencies. You should be aware that if we are requested by the police or any other regulatory or authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so. In the event of unpaid account, your account information held will be shared with our appointed Debt Collection Agency/Solicitors’ Marketing We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing information, you may opt out at a later date. You have the right at any time to stop us contacting you for marketing purposes or giving your information to other members of the Harbro Group. You have the right to ask us not to process your personal data for marketing purposes. We usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data. If you no longer wish to be contacted for marketing purposes, please email info@harbro.co.uk IP addresses, cookies and hyperlinks We collect information about your computer including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users browsing actions and patterns and does not identify any individual. For the same reason we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us to: Estimate our audience size and usage pattern; Store information about your preferences, and so allow us to customise the website according to your individual interests; Speed up your searches; and Recognise you when you return to the website. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so it will refuse cookies, our system will issue cookies when you use the website. The ‘Help’ menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The website may from time to time, contain hyperlinks to and from internet sites operated by other organisations. If you follow a hyperlink to any of these sites, please note that they will have their own privacy policies before submitting any personal data to such sites. We reserve the right to change this privacy policy from time to time by changing it on the website. Process and storing information The data that we collect from you is processed by employees who work either for us or one of our group companies or for one of our service providers. Such employees may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Changes to our privacy policy We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 25th May 2018. How to contact us Please contact us if you have any questions about our privacy policy or information we hold about you. 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