Enlighten OPEX +1 617-999-7610 info@enlighten-opex.com Healthcare EIM Select Country OUR WORK INDUSTRIES INSIGHTS ABOUT US START A CONVERSATION INSURANCE Some of the world’s largest life and P&C insurance companies have realized exceptional and sustainable gains in capacity, productivity and efficiency by introducing Enlighten’s transformation program. The insurance industry has become intensely competitive with aggressive national campaigns offering ever more attractive rates. New Business, Underwriting and Claims processing areas are ripe for reducing costs and raising productivity, quality and service levels, thereby becoming more competitive in the process. Unfortunately, this potential is rarely realized because most companies do not have the appropriate operational metrics in place. And even with the right metrics in place, managers must also be provided with the necessary training and coaching to make the most productive use of these operational systems. Enlighten’s transformation program and supporting SaaS analytics suite provides the performance changes you are looking for, without the need to change your current IT systems or investigate disruptive outsourcing. The program involves intense on-the-job training, coaching and mentoring designed to build sustainable competence and generate the culture shift that drives sustainable performance gains far into the future. For an estimate on the gains your organization could reap by partnering with Enlighten, contact us for an on-site assessment. TRANSFORMATION WATCH 2-MINUTE OVERVIEW VIDEO FEATURED EXAMPLES OF OUR WORK WITH CLIENTS COMMERCIAL AND PERSONAL INSURANCE Helping a large insurer improve productivity in Underwriting and Claims across Commercial Insurance, Personal Auto Insurance and Personal Lines Insurance groups – Efficiency increase of 66% and Net Promoter Score gain of 136% in Year One of long-term client engagement VIEW CASE STUDY P&C INSURANCE CALL CENTER Helping one of the largest US P&C Insurance company to improve active management and training to improve service levels and productivity – Across multiple groups, Average Handle Time reduced 9-25% while service levels increased 58-75% in 20 weeks VIEW CASE STUDY INSURANCE BACK OFFICE Helping one of the largest US P&C Insurers grow capacity in centralized insurance back-office operations to handle increasing workload during phased location consolidation without overworking associates – Improved efficiency by 54% during the 20-week pilot project while maintaining quality and improving culture. VIEW CASE STUDY DO YOU WANT TO TRANSFORM YOUR OPERATIONS? START A CONVERSATION 175 Federal Street, Suite 900 Boston MA 02110 +1 617-999-7610 info@enlighten-opex.com LATEST TWEETS How do you manage return-to-work and #remote work as we head into 2022? @MITSloan #management students have developed a framework for #hybrid work models – and it starts with #metrics. Learn more about the four-step framework here: ow.ly/7LWk50GQuTe pic.twitter.com/TXk14kTMr9 About 2 days ago from Enlighten's Twitter Follow @enlightenopex LATEST INSIGHTS Offshoring Last Resort Elements of Continuous Improvement Flexible Work Teams Avoiding BPM Project Pitfalls Overcoming the fear of sharing individual results The Power of Staff Engagement SITE NAVIGATION Transformation Program Metrics & Planning Industries Insights About Us News Contact EIM Terms of Use Privacy Policy Support Policy Copyright ©2021 Enlighten Software Site by M&C