Accessibility Keys Energy Services is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website. If you require any functionality or specific accommodation which you find is not immediately provided for on the website, please contact us via the contact information in the “Feedback” section, below, so that we may promptly address your individual needs. Conformance status KeysEnergy.com website endeavors to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG). These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people. KeysEnergy.com website is designed to be compatible with assistive technologies and the last two versions of major browsers. Additional accessibility considerations Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria. Feedback We welcome your feedback on the accessibility of KeysEnergy.com website. Please let us know if you encounter accessibility barriers on KeysEnergy.com website: Phone: 305-295-1067 E-mail: Julio.Torrado@KeysEnergy.com Postal address: P.O. Box 6100, Key West, FL 33041 Physical Address: 1001 James Street, Key West, FL 33040 We try to respond to feedback within 5 business days. Compatibility with browsers and assistive technology Accessibility of KeysEnergy.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: HTML WAI-ARIA CSS SVG The following technologies are used to improve accessibility and the user experience for everyone: JavaScript KeysEnergy.com website is not compatible with: browsers older than 3 major versions or mobile operating systems older than 5 years In Internet Explorer 10 and in older browsers, some aspects of the website may not display optimally. The website is not designed for Internet Explorer 9 and earlier versions. Many popular operating systems and browsers contain built-in accessibility tools that may provide additional assistance to persons with disabilities. Apple Firefox Google Microsoft Opera Additional Plug-ins Adobe Reader is required to view and print PDF documents that appear on this website. To download this program for free, visit the Adobe website. To read PDF documents with a screen reader, please visit the Adobe Reader Accessibility website which provides useful tools and resources. Adobe Flash may be required to view certain videos that appear on this website. To download this program for free, visit the Adobe website. To access flash content using a screen reader, please visit the Adobe Flash Player Accessibility website which provides useful tools and resources. Hard copies of all PDF documents appearing on this website are available in hard copy format, in other assistive formats, and via other specific accommodations. Please contact us via the contact information in the “Feedback” section, above. Supported Assistive Technology Latest Version of JAWS for Windows Latest Version of NVDA for Windows Latest Version of VoiceOver for Mac OS X Keyboard-Only Navigation Enabling the website accessibility menu KeysEnergy.com incorporates and makes available a Website Accessibility Widget that is powered by a third-party accessibility service. The software increase our website’s compliance with the Web Content Accessibility Guidelines (WCAG 2.1) by allowing users to increase text size, change fonts for better legibility, change the contrast and saturation to assist with certain visual impairments, and have content computer-read by a built-in screen reader. The Website Accessibility Menu can be enabled by clicking the accessibility menu icon that appears on the left side of every page. After triggering the accessibility menu, please wait a moment for it to load in its entirety. In addition to the screen reader available on KEYS’ website, here are a few other tools: Apple macOS — VoiceOver, a screen-reader built into Apple’s operating systems Linux — Orca, a free, open source, flexible, and extensible screen reader Microsoft Windows — NonVisual Desktop Access (NV Access), a free and open source portable screen reader Limitations and alternatives Despite our best efforts to ensure accessibility of KeysEnergy.com website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below. Known limitations for KeysEnergy.com website: Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact Julio.Torrado@KeysEnergy.com for support. Throughout this website, we make use of different third-party websites for products and services. These sites, which are not controlled by Keys Energy Services, may present challenges for individuals with disabilities that we are not able to control or remedy, as such, we cannot ensure conformance of crucial third-party sites. Assessment approach Keys Energy Services assessed the accessibility of KeysEnergy.com website by the following approaches: External evaluation Formal approval of this accessibility statement This Accessibility Statement is approved by: Keys Energy Services Formal complaints We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you. For additional information and resources regarding accessibility issues, please refer to the following: Accessibility resources United States Access Board 800-872-2253 (voice) 800-993-2822 (TTY) ADA.gov 800-514-0301 (voice) 800-514-0383 (TTY) W3C Web Accessibility Initiative Resources W3C Web Content Accessibility Guidelines (WCAG) Overview Thank you for your patience as we work toward achieving WCAG 2.1 Level AA accessibility on this website. Quick Links My Account/Pay My Bill Residential Service Commercial Service Payment Options Customer Service Requests Save Energy/Renewables Bid Information Keys Energy Services P.O. Box 6100 1001 James Street Key West, FL 33040 Hours Of Operation Monday: 8:00a-5:00p Tuesday: 8:00a-5:00p Wednesday: 9:00a-5:00p Thursday: 8:00a-5:00p Friday: 8:00a-5:00p Select Language Czech English Haitian Creole Polish Russian Spanish Home Accessibility Contact Us Privacy Policy All Content ©2021 Keys Energy Services X