INSURANCE LOSS PREVENTION ABOUT US FIND A BROKER Consumer Rights - How We Handle User Rights | AMICO Insurance companies, along with the brokers and agents who sell home, auto, farm, and commercial insurance coverage, are committed to safeguarding your rights when you shop for insurance and when you submit a claim following a loss. Your rights include the right to be informed fully, to be treated fairly, to timely complaint resolution, and to privacy. These rights are grounded in the contract between you and your insurer and the insurance laws of your province. With rights come responsibilities including, for example, the expectation that you will provide complete and accurate information to your insurer. Your policy outlines other important responsibilities. Insurers, their distribution networks, and governments also have important roles to play in ensuring that your rights are protected. COVID-19 BULLETIN UPDATES X To Our Valued Partners Algoma Mutual Insurance Company is working diligently to better understand and respond to the unusual circumstances you may be facing during these troubling and unprecedented times. Please know, we’re listening and striving to make the most informed decisions during this complex and evolving situation. Our commitment will always be to our policyholders, and to ensuring we continue to provide our essential services in a flexible and responsive way. We fully support the national directive to reduce the risk of spreading Covid-19, but we know that this has created uncertainty for our customers and communities. Please see below for details about how we will continue to serve our policyholders and partners going forward. Our Building Our building remains closed, but we remain fully operational. Our staff is equipped to work from home with full capability and capacity. Although, we will use digital means wherever possible, we remain safely able to process mail, issue cheques and print policies. Non-Sufficient Funds (NSF) We will be temporarily waiving NSF fees until further notice. Payment Options We will work with you in an effort to find alternate arrangements for those with financial circumstances impacted by Covid‐19 and who are experiencing difficulties with payment of premium. Contact nking@amico.ca to discuss some options. Reduction in Auto Premium While the filed automobile rates haven’t changed, you have the option to endorse your policy to recognize any change of use of your vehicle to reduce their premium amount (e.g. class of use, shortening commute distance, taking road coverage off vehicles). Please note, when social distancing measures are lifted and you go back to your normal patterns, these changes will have to be modified back to their previous state. Commercial Amendments We will be adjusting our rate strategies for the most affected classes of business. We will provide, upon request, pro rata relief where a customer’s revenue/receipts/payroll, have been adversely affected by the pandemic. Please speak with your broker about what kind of support will work. Claims We have full confidence in our vendor partners and our dedicated staff to ensure ongoing service delivery at a time when home visits and onsite physical inspections will be limited. We will be flexible with those who are experiencing difficulties with filing documentation and any other matters of procedure which could be compromised due to social distancing requirements. As always for any unique situations, please contact mshaw@amico.ca for discussion. FAQs About Changing Automobile Use How would you manage an existing policyholder who volunteers at local grocery stores, making deliveries of groceries to those not leaving their homes? Response: We will continue to provide coverage for clients volunteering to deliver groceries or other necessities. How would you manage existing policyholders who make deliveries for restaurants for compensation? Response: No coverage would be provided, as this is not a class of business, we have ever covered (e.g. pizza delivery, Uber Eats, Skip the Dishes). How would you manage existing policyholders who volunteer to make deliveries for restaurants for no compensation? What if they are being compensated mileage only? Response: We would continue to provide coverage for clients making deliveries on a volunteer basis, even when receiving compensation for mileage. Algoma Mutual Insurance Company is continually reassessing and adapting our procedures to adhere to the latest expert recommendations. Thank you for your kind understanding as we navigate this. As always, we’re proud to be working together towards a stronger future. Sincerely, Cameron Ross, President & CEO Do Not Show Again CLOSE