MENU Privacy Policy Apta is part of The AMES Companies UK Ltd, (Comprising of The AMES Companies UK Ltd, La Hacienda Ltd, Kelkay Ltd, Altia Holdings Ltd, Vatre Group Ltd, Vatre Terracotta Ltd). AMES UK is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Information we may collect from you We collect information about you from different places which include: Directly from you From a third party acting on your behalf e.g. a third-party company from whom you have purchased products or services From other companies who are part of AMES UK From publicly available sources When we generate it ourselves From other organisations We will only collect your information in line with relevant regulations and law and this may relate to any of our products or services. You are responsible for making sure you provide us with accurate and up to date information. How we will use your information We will use your information to provide products and services you have requested from us and other purpose such as: To carry out your instructions for delivery of products To improve our products and services To keep you up to date with our products and services We will only use the information provided by you where we are allowed to by law e.g. carrying out an agreement we have with you, because we have a legitimate business interest or where you agree to it. We may use automated systems to help us make credit decisions where you have applied for a trade account with us. Who we can share your information with We may share your information with other companies we work in partnership with and other AMES group companies. We may also share your information with others outside of the La Hacienda group e.g. transport carriers and parcel delivery companies to carry out the agreement we have with you. How long we will keep your information We will keep your information for as long as you have a relationship with us or until our legal obligations to government bodies have been fulfilled. Transferring your information overseas We may share your data with third parties or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. We may share your data with bodies outside of the European Economic Area who are part of the AMES group of companies. These countries are Australia, New Zealand & USA, and the reason for sharing with these countries is for business management and compliance purposes. We have put appropriate safeguards and measures in place to ensure that your data is transferred securely and that the bodies who receive the data that we have transferred process it in a way required by EU and UK data protection laws. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction, and abuse. We have implemented appropriate processes to guard against such. Your rights You have several rights relating to your personal information e.g. a right to get access to your personal information or request us to correct or update incorrect information. For more information about your rights please contact us at the address below. If you wish to raise a complaint about on how we have handled your personal information, you can contact our Data Compliance Officer at dataprotection@ames-uk.com We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO). For more information, visit www.ico.org.uk Marketing If you have chosen to opt-in, we may send you information relating to products and services that we think will be of interest to you, from time to time. If you change your mind and no longer want to receive these communications, you can tell us at any time by contacting our marketing department at marketing@kelkay.co.uk. We will not share your information with third parties for their own marketing purposes without your consent. Cookies To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy. Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site. Contact If you have any questions about how we are handling your personal information please contact us by writing to: Data Compliance Officer by emailing: dataprotection@ames-uk.com PRODUCT COLLECTIONS ACCESSORIES GLAZED CERAMIC NATURAL TERRACOTTA CLASSIC RUSTIC CONTEMPORARY SUBSCRIBE Sign up for our newsletter to receive updates. Quick links About Us Product Care Frequently Asked Questions Stockists News Careers Contact Us Sales Office & Distribution Dencora Way Leacon Road Fairwood Business Park Ashford Kent TN23 4FH sales@apta.co.uk Follow Us © 2021 Vatre Terracotta Limited Privacy Policy Anti-Slavery Policy Tax Strategy Website By: Obvious Group