We use cookies to improve the user experience I ACCEPTPRIVACY POLICY MEDIMUTUA - MUTUAL AID SOCIETY Medimutua - Mutual Aid Society : Management software for Mutual Aid companies, Customer Network administration and Refund requests PROBLEM Medì, a mutual aid company Medì SMS organizes and manages supplementary health and dental services of the National Health Service for its Members. The Customer needed to use a web platform for his own and non-members, both to make himself known to new customers, and for the use of services and requests for reimbursement of healthcare expenses of registered members. At the same time, a reserved area was necessary where it was possible to insert specific communications reserved only for registered Members. The same tool was to be used by Customer Service to manage transactions (refund requests) and provide timely and structured feedback to Customers GAIA SOLUTION Using a dedicated CMS, developed entirely by GAIA, the Customer has the possibility to enter the personal data of its Members, to provide structured access to the Reserved Area, to publish public and private news, and to manage transactions to and from the Member (Refund requests and feedback). The service, usable from any web browser, adaptable to mobile devices, has been developed and customized according to the needs and internal organization of the Medì Company, allowing operators to reduce, and in some cases eliminate, paper support. At the same time, the number of phone calls and emails for sending documentation and feedback on the requests sent was reduced. THE CUSTOMER TELLS The collaboration with Gaia, which began in 2013, has allowed Medì Mutual Aid Society to present itself to the public in a clear way and to dialogue with its members in a direct and intuitive way. The ability to listen to our problems as well as the solutions proposed and adopted were welcomed by all the shareholders. The availability and speed in responding to any mutual need is particularly appreciated. Stefano Berlin - Customer Service Manager Who we are Customizations Service Achievements News Contacts Work with us SUBSCRIBE TO THE NEWSLETTER I have read and agree to the processing of my data. Read the privacy policy SUBSCRIBE CONTACT US Venice: via Calcroce, 15/17 30010, Camponogara (VE) Treviso: Via Terraglio, 114 / A 31022, Preganziol (TV) Telephone: 041.5150943 FAX: 041.5151861 Email: info@gaiainformatica.com COPYRIGHT 2013-2016 ALL RIGHTS RESERVED POWERED BY GAIA INFORMATICA SRL VAT NUMBER AND CF 03969320260 - REA VE-32658 COOKIES | PRIVACY