Return on Happiness Home About Programs Blogs & More Contact The Company JoAnna Brandi & Company, Inc “Our mission is to create positive customer caring companies that THRIVE where the employees are happy and motivated, the customers are happy and loyal and the competitors are nervous.” We help companies increase their customer retention, loyalty and happiness and thus their profitability. We do that through consulting, coaching, training, workshops and publishing self study products. We help you activate the link between positivity and profitability. Where We Came From Through the years we responded to the needs of our clients by developing programs they needed. We help companies enhance and enrich the relationships with their customers, their employees and themselves. In fact, we believe it is the interaction of these three sets of relationships that forms a working relationship “tripod” that either supports the balanced growth of a company or throws it off balance into a less than optimal state. It’s the “Power of 3” relationships that make your company strong. As we expanded our vision, we drew in other expertise: a research company to advise and co-develop our customer satisfaction and employee studies, a change management specialist to assist with organizational development issues, a database implementation company to support customer care with useful technology, trainers with complementary skills and certifications, and experts on wellness and stress management to help our clients and their employees deal with challenges of today’s business world and remain happy, healthy and positive. We create strategic alliances with other like-minded consultants, and thus have been able to provide our clients with a broader base of services to support their goals for creating customer and employee loyalty. We are actively involved, meeting weekly, with other Positive Psychology coaches to continue to work with the advancements in Applied Positive Psychology and Neuroscience. Our Work is Highly Customized We facilitate the creation of new company values and cultures to help our clients develop and sustain a 20/20 Customer Focus and develop “Exquisite Customer Experiences.” We train leaders and employees at all levels of the organization to create more positive experiences for each person they touch. We publish the Customer Care Coach® a 40 session “mastery” program that guides managers in all size companies, even small ones, coach their teams onto greatness – creating great companies to work for and great companies to business with. We publish Monday Morning Motivation a tool to keep the whole team focused on the same thing – the customer! We Believe Customer attrition is an energy drain on business, and that most companies have inadequate information and training to stop the loss. Customer focus and a people oriented focus is instilled at the cultural level of the organization, along with a curiosity, an open-mindedness, and a deep desire to continue learning and changing, customer retention is sustainable and evolves into loyalty. That means every person in the organization is focused on it and is empowered to improve it. Organizations looking to create a competitive advantage in their industry must create more “positive capacity” in their organizations. Happier, engaged employees result in happier and more engaged customers. Leaders best equipped to do that are “Positive Leaders.” We have a model for Positive Leadership that will help companies evolve and adapt to the changing realities of business. If your company is committed to customer focus as a critical part of your strategic plan, it is likely that we can help guide you on your journey. Facebook Twitter LinkedIn Share Testimonials May 21, 2021 To Whom it May Concern, I am honored to provide a positive testimonial of the impact that JoAnna Brandi has had on our Leadership Team and consequently the culture and positivity within our organization. JoAnna’s integration of her ‘Return on Happiness’ and Positive Leadership’ themed presentation was ideal for our team. Prior… read more Vistage Speaker Since 1998, JoAnna has inspired CEO's and key executives all over the country to take better care of their customers and employees, and to see a tangible return on their happiness Follow us Hosted by Clients of JoAnna Prev Next © 2002-2021 JoAnna Brandi & Company, Inc. | Powered by link2city.com | Miami SEO Experts • 7491 N. Federal Hwy. C-5, #304 Boca Raton, FL 33487-1658 • (561) 279-0027 • Privacy Policy Terms of Service FAQs Contact ——— Privacy Policy Terms of Service FAQs Contact