A A AZ Sitemap search Home Customer service Prices & Services Environment My pages About us VB Kraft Customer service App End subscriptions Payment options Operating information Contact Us Relocation notification Ask customer service Questions and answers For electricians Complaint handling Leave meter reading Hourly measurement Choosing an electricity trading company You are here: Customer service / Complaint Management / Complaint handling Customer rights It is important that you as a customer always get the help you need and that you have the opportunity to influence. If you have questions or problems regarding VB Energi, contact our customer service on 0771-98 70 00, weekdays 8-16, or visit our reception in Ludvika or Fagersta, weekdays 8-12 and 13-16, where you can make complaints orally or in writing or sends a message to info - (_ sm3Remove) -_- (_ a) -_ vbenergi- (d _) -_ se . Such information is valuable to us because it can provide information about something we need to get better at. Therefore, we have a positive basic view of complaints and a welcoming attitude to those who want to present one. When you file a complaint, it is important that you provide your name, address and telephone number so we can get in touch with you if we need additions. If you are not satisfied after the contact with VB Energi, there are a number of authorities and agencies whose task is to help you based on consumer legislation. Consumer law Your rights are regulated in the General Terms and Conditions and in the Electricity Act. They are there to help you as an individual consumer if for any reason you feel wrongly treated or treated. External advisers and authorities Advice (clickable links to the right) The Consumers' Energy Market Agency is an independent agency that provides free information and advice and guidance on issues concerning the electricity market. Municipal consumer guides are found in most municipalities. They can give you advice before or after a purchase. The advice is free and impartial. Examination Energy Market Inspectorate (EI) är en tillsynsmyndig som ser till att elmarknaden fungerar så bra som möjligt. Man kontrollerar exempelvis att elnätsföretagen uppfyller sina skyldigheter enligt ellagen. De är också ansvariga för elpriskollen.se som hjälper Sveriges elkunder att välja elhandelsföretag. Allmänna Reklamationsnämnden (ARN) är en statlig myndighet som har till huvudsaklig uppgift att opartiskt - och utan avgift för parterna - pröva konsumenttvister. Anmälan kan göras av en enskild konsument som har en tvist med en näringsidkare om köp av en vara, tjänst eller annan nyttighet. Marknadsdomstol is a special court that handles cases concerning issues of various forms of marketing done in the right way. Traders, the Consumer Ombudsman and some unions can turn here to try a case. In other types of disputes, you can go to a general court. Print Related To make it a little easier for you, you will find consumer rights in the Electricity Act here. The Consumers' Energy Market Bureau Municipal consumer advisers The Energy Market Inspectorate General Complaints Board Market Court General Court Independent user advice You can get advice from your municipal energy advisor on energy efficiency measures and comparison profiles. You can find your municipal energy advisor on the Swedish Energy Agency's page. The Swedish Energy Agency Customer service: 0771-98 70 00 Fault reporting: 020-98 70 00 Switchboard: 0240-876 00 info - (_ sm3Remove) -_- (_ a) -_ vbenergi- (d _) -_ see © VB Energi 2012 Quick links Sitemap Customer service For electricians Current procurements Electricity prices private Electricity prices companies My pages