GET A DEMO Cyren Support Check Cyren service status, obtain product support, and read frequently asked questions. Cyren service status All Systems Operational VIEW DETAILS Product support tools MX Lookup Determine if your domain is using Cyren Email Security. MX LOOKUP Report AV Misclassification Please report any AV false positives and false negatives. Cyren will investigate your report within 72 hours upon delivery. OPEN REQUEST Cyren security center tools Check IP Reputation Check the reputation of IP addresses – and report and request to release mistakenly blocked IP addresses. CHECK IP REPUTATION Check URL Category View current URL classifications – and request URL classification changes. CHECK URL CATEGORY Classic product support eXpurgate Please visit our eXpurgate support page for contact information and frequently asked questions. SUPPORT PAGE Frequently asked questions Email security Does Cyren block phishing emails or URLs used to test and train users? How is Cyren anti-spam implemented? What is Cyren’s spam detection rate? What algorithms does Cyren use to block spam? What is Cyren’s approach to image spam? How do you investigate and study false negative and false positive mail to improve your anti-spam engine? How long does it take to detect a new spam attack, and how long does it take for this information to be available to partners systems? Anti-malware How long has the company been around and involved in the AV Industry? What is special about Cyrens vs. other AV SDKs? How do you name malware? The Cyren solutions we know are all based in the cloud. Is antivirus a cloud-based solution? Can you describe the API? What environment can the SDK be integrated into? How long does the integration typically take? Does the Cyren AV SDK scan compressed archives e.g.: zip files? When scanning an archive does the SDK report on every file within the archive, or just a general answer if a virus was found in one of the files? How big is your database/definition file? Can you supply some virus files for evaluation of your SDK? Contact Cyren support Phone US (toll free): 1-888-512-4544 US: 1-650-864-2090 UK: +44 800-048-8166 Germany: +49 30 52 00 56 130 Israel: +972 9-863-6888 Support hours: Monday through Friday 9 AM - 6 PM (Local business hours) Email Send us a note and a Cyren Support team member will help you get back up to speed. CONTACT SUPPORT COMPANY PARTNERS CAREERS INVESTOR RELATIONS CONTACT US Terms of Use // Privacy Policy // Cookie Policy © Cyren 2021. All trade/service marks or names referenced on this site belong to their respective owners. The information contained herein is subject to change without notice. On Cyren.com we use cookies to improve your user experience. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookie Policy Accept All Cookies Cookies Settings Live chat: Agent Offline